StubHub Reviews

This seller Chris at Stubhub, was not able to deliver my tickets the day of the event. I purchased the tickets months ago, they sent me an email stating "those tickets are no longer available". They did this one hour before a sold-out event. Never again, I believe they sold my tickets to a higher bidder. It was a World Cup match, and we were already at the stadium waiting to go inside.

I purchased tickets through StubHub and never received them. Despite contacting customer service multiple times, I was repeatedly given false assurances that the issue would be resolved. I spent days trying to locate my tickets and was told to wait while representatives claimed they could help, but no real solution was ever provided. As the event approached, I was left without the tickets I paid for and with no meaningful support from StubHub. The lack of communication, accountability, and customer service was extremely frustrating and stressful. I trusted StubHub to deliver what I purchased, and they failed to do so. Based on my experience, I would not recommend using this service.

Worst experience ever. We bought tickets to a World Cup game in Kansas City, only to be told that our tickets were never delivered. We were initially assured they would be replaced with comparable seats, but then another representative said that wasn’t an option at all. To make matters worse, one person offered us even better replacement tickets, only to come back later and say they couldn’t honor that offer. The communication has been inconsistent and incredibly frustrating. My son is absolutely heartbroken. This was a once-in-a-lifetime opportunity for him, and instead of making memories, we’re left dealing with disappointment and empty promises. We trusted the company to deliver what we paid for, and they completely let us down.

Horrible experience with StubHub. Bought World Cup tickets and was told the tickets would come within a couple hours of gametime so paid parking and showed up. Went on a chat with someone an hour before and chats kept getting ended. Finally got someone at Gametime and was told to wait for an email which came 2 hours later with a refund. Fan Protect guarantee is a joke. They never gave any options for another comparable ticket for me and I had to just forfeit dreams of going to the World Cup.

Never ever, ever, ever use StubHub. Not sure if their customer service is run by humans or robots. No matter what the issue is, they read from a script. Their guarantee means no guarantee. Bought FIFA World Cup tickets in Dec, 2025. Game is today, still haven't received my tickets. Called many, many times, same answer. Have you ever heard of a business that operates like this, holding your money for this long and not sending you the product and yet getting away with it. I'm waiting for a class action on these guys. Worst service ever. If I can give negative score, I will.

It is a huge scam and a fraud service. You should never buy tickets from them. Unreliable service. You will book your flight, hotel and car rental and eventually your ticket will not be delivered for the event. Do not be fooled with the cheap price they initially offer for tickets. StubHub does not have those tickets they promised to deliver.

We never received our NJ Devils tickets from Stubhub.. They said they were claimed and they weren’t. Had to purchase additional tickets last minute. When we went to our original seats there were people there who said they purchased from box office. Tried calling and emailing for money back and just got jerked around.. Sent a certified letter to the CEO at headquarters a month ago they accepted and no response! BEWARE!!

Order # ** I purchased a parking pass for the FIFA World Cup. When viewing the map of the parking lot, you clearly see the lot next to the stadium. Well, the lot is 8 miles away. StubHub's customer service will not refund and only offer to resell no matter how many times I explained. Re-sell will not cover the amount I paid. StubHub knows this is misleading, yet they allow shady selling practices from their sellers. Take your business somewhere else, they're not going to vouch for you if you get screwed.

So there should be a class action suit filed against this company. The worst staff. The worst customer service. The worst everything. Bought tickets a year ago for Ariana Grande concert, June 13th, today for a very amazing young lady and her mom paid top dollar. Confirmation of purchase, order number, everything needed. Been chasing these tickets now for 2 weeks. Get the run around. Always blame for someone else. Then yesterday, the 12th. Talked live again to an agent. Who said, "Don't worry, everything is OK, you will get transfer email about 3 hours prior to the concert." Even though my order says through would be delivered by the 6th of June.

We purchased tickets to the 2026 World Cup in Houston, but, in true StubHub fashion, the seller refused to provide the tickets. I purchased this event for my grandson at Christmas, who is a die-hard soccer fan, and he is now extremely disappointed. This is not about the cost of the tickets, but the experience for a 9-year-old. StubHub's answer was to provide the full refund. I also ordered parking passes, and they told me I would have to sell the parking passes on my own. This is because parking was purchased from a separate seller. I will hold StubHub accountable and will sue them and the seller, but to be clear, this was a once in a life time event I can't purchase again.

I was waiting for tickets to the Carolina Country Music Fest and they finally arrived after being sent all over New England my post master in my town tracked them down! It took almost a month to get them and when I opened the fedex envelope there were NO TICKETS!! I contacted them and was assured i would have them By June 2nd which is when we were to travel from New Hampshire to myrtle Beach for the show. Then they came back and said they were delivered. Originally the Post Master in another town over signed for them, but sent them to another town then another! I told them yes, I finally got the envelope but NO TICKETS! They tried to blame FedEx saying not their fault it was a damaged item. I sent photos of the perfectly in tact envelope and empty inside. They again reassured me I would get tickets before we left. NOPE! Now they are saying I don't qualify for the 100% guarantee because it was over the 30 days, no duh!

NEVER buy or sell ANYTHING from this website! It is a complete scam! They sell you tickets, then they send them to you at the last minute. Then you can’t download them because NOTHING works like it is supposed to on their APP! I have never in my life seen anything so piss poor! Oh & I assure you I am a verified buyer!

StubHub is a crooked unethical company. When they screw up, they don't take blame & there's nothing you can do except take it on the chin. If ticket transfers don't go through (which it does quite often), StubHub blames and fines the seller. They fine the seller so it looks like it's not their fault. This happened to me twice as a seller before I pulled all my ticket listings from their site. You cannot fight them, they're too big. Best to avoid them at all costs.

This place is HORRIBLE!! I bought a ticket and never got it. Customer service sucks but they said they would send me a ticket or offer me a refund. So far I have not received anything. They said they will reimburse me but how can they make up for a concert that I will never get to see again. The cost was insane and they hooked me into things that I didn’t want. It’s a big scam!!! I should get my money for everything and then they should pay for me to do something else. I should be greatly compensated.

I will never use Stubhub ever again. Always a problem with getting ticket. Either get cancelled for no reason (they claim no payment, but my money comes out of my account) or ticket never arrived on time. I contacted customer support and no help. Always an issue with them that I stopped using them, but I got a reward gift card via Capital One so decided to give them another chance. Wrong choice. Again after 20 minutes after I purchased the ticket, they cancelled my order and kept the money.

Total ripoff. Avoid these guys. I bought tickets on three different occasions and they were fake. I was turned away at the gate. They wouldn’t give a refund or credit. Their “customer guarantee” is a joke.

I have spent days explaining to them over numerous calls and holds that they sold me tickets that are for the WRONG venue. They CANNOT be replaced because the seller had to return them and buy new tickets for the correct venue. They keep giving me excuses that they are "contacting the seller", it is "being reviewed", "venues get changed all the time" (the venue had already been changed when I purchased these tickets but they sent tickets for the old venue), and finally Stub Hub is "not responsible" despite their 100% GUARANTEE that tickets will work. Of note, they also didn't want me contacting my credit card company "because it might mess up the process". Lo and behold - there have been a lot of disputes with StubHub per the person helping me to dispute the charge.

On 2026-04-14, I purchased 3 event tickets on StubHub portal. During their checkout process, their shopping-cart process prompted "Would you like to add a Parking pass?" with their encouraging disclaimer that NOT adding Parking could result in NOT finding a space to park on the event date! Of course, I opted YES for Parking, despite that the $38 Parking Fee now rose to $52.79 with Stubhub's kickback. The shopping cart prompted ONCE for my Credit Card info and successfully completed the order. 19 minutes later, I received an email from StubHub stating my Order was CANCELED. I logged into my Credit Card issuing Bank (Citibank), to discern any issues. I immediately see that the Parking Fee REMAINED on my CC, despite that the Ticket portion of the BUNDLED order was refunded.

I was so excited. I booked the Bruno concert for my 22 year old son and I. It was a dream come true for me throw caution to the wind and spend $400 on concert tickets... but it was with my boy and BRUNO. OMG! About 4 weeks before the concert I was emailed by ticketmaster and told that my tickets were canceled because the seller that I purchased from overbought on Stubhub and I would have to contact StubHub. It was a complete scam on all fronts. I never received my tickets. Nobody took responsibility. My heart was broken, I was robbed $400 and it was so good that Discover didn't even refund my money. I hate STUBHUB ... DO NOT DO BUSINESS WITH THEM! Go direct through Ticketmaster. I pray 🙏🏼 for all the people ripped off from StubHub. I did everything under the sun to get my money back. THE GUARANTEE IS FALSE ADVERTISING! DON'T BUY!!!!

How is this company allowed to do business? They are selling something that doesn't exist. Once I learned they had no tickets of any kind I went to ticket master and bought 2 seats. Confirmed. Full Stop. When you see the website it appears you are about to buy tickets and once you pay you learn there are no tickets.

One of the worst companies I've ever dealt with. They have a Chatbot but claim that it is not an official communication tool. So my chat was not recorded and every answer that I got from the Chatbot at the end was a complete lie that Stubhub supervisor would not honor! What a scam! They told me that I can release the tickets to get my money back. That means try to sell my tickets and if they do not sell I am out of my money. They do NOT honor their Fan Protect policy that the Chatbot told me about and guaranty that my tickets are going to get fixed. StubHub will give you whatever cheaper seats they want and they take ZERO responsibility.

Never received tickets for BTS concert bought 3 months ago. Seller gave a non-working link for the tickets and unfortunately StubHub couldn't give me alternative tickets since there were non available within my ticket’s price range. So frustrated since I wasted time and effort to go the stadium. StubHub keeps letting scammers and fraudsters sell on their website and seems there’s no accountability! You can always get a refund but that’s not the point! I lost valuable time and suffered tremendously with anxiety and emotional distress dealing with StubHub!

Have used StubHub in past without issue. Now, extremely angry that I have not received payment for tickets they sold over 3 weeks ago. StubHub representatives have promised payment on two separate occasions, but it has not been made 3 weeks after the sale! Their customer service consists of a "chat box" where you wait for responses from their representatives without the ability to speak to someone in person. Just tonight, StubHub representative claims "they are on it" and told me to wait another 7 to 10 days for payment! Can't believe this is how they treat customers who have an issue!

I have been trying to get a pending payment resolved for tickets I sold on StubHub for over 4 months. I have followed up with Customer Support several times but all I get is "thank you for your patience" canned responses and vague promises that the matter is "under review by an internal team". Think twice before using using StubHub to purchase or sell tickets!

I hate this company! This was the worse experience I have ever had with purchasing tickets! It is now May. I have been reaching out to Stubhub since March about my tickets for my daughter. They kept saying “it will be escalated” blah blah blah. Seller sent my tickets to an email that was not mine and one of the reps basically tried to call me a liar so I had to get out of character just to speak to a supervisor to confirm that tickets were not accepted by me and were in fact sent to a different email and even the name was incorrect! I HATE STUBHUB!!!!

Scam artists, purchased a parking pass for a close lot to the venue, email shows the correct lot, when I click get tickets, it goes to another company’s website and shows they gave me a parking pass for a lot that is several blocks further and 1/5 of the price but charged me over $50 for it! Bait and switch much.

I purchased a concert ticket through StubHub, but although the company charged my payment, the ticket was never delivered to me before the event. Even though I could not attend the event, no refund was issued. When I contacted them, they claimed that the ticket had been sent after the concert had already started. A ticket allegedly sent after the event began is completely useless to me. Moreover, since the ticket was never actually delivered to me before the event, the service was effectively never provided, yet my refund request was still denied. This was my first time using StubHub, and due to this experience, I believe the platform is unreliable and causes harm to consumers.

We purchased tickets from Stubhub for the Eagles Concert in Arlington Texas Global Life Field and also purchased the "Parking" pass as well. When we got to the stadium, we found that we did not actually have a pass to get into the GL parking lot and had to purchase a 55.00 ticket to park there. The "Pass" that they sent us was a PDF for the Sleep Inn Hotel parking that was 1.6 miles from the GL venue. We asked for a refund and they gave us a runaround and refused. This is a total SCAM and not what we thought we were buying. We will never use Stubhub again! And do not recommend anyone else use either.

The worst. Purchased tix, couldn’t download. Don’t worry they said, wait until 24hrs before. Waited, tried again. Don’t worry they said, wait till 3 hours before event. Don’t worry they said, go to box office. Box office said tix cancelled long ago. Stub denied claim for refund.

Bought floor seats in Section C to the Eagles concert at Vanderbilt Stadium. Over $500 per seat. Got there and there were two Section Cs. One on the floor and one in the stands. Our seats were just about as high up in the stands as we could get and off to the side so we couldn’t see the band and could barely see the screens. There were at least 20 other couples we talked to who got screwed just like we did. I’ve bought many concert and sporting event tickets from StubHub in the past but Will not be buying from them any more. Ticketmaster is much more reliable.

This is the worst experience I have ever had. They sold me tickets that were not available or valid!!!! For a game that was at 7pm I got in contact with them 30 mins before no help. What a scammers.

Be very careful. Bought expensive tickets 2 months in advance to be called 3 weeks ahead that my seller made a mistake. I had tickets in the suites, but they oversold or they said they made a mistake. BULL!!! They told me I can take tickets in the pit, that's all they can offer. Geneal admission in standing only in a pit. What kind of seller is allowed to do that? I'm not a 20-year-old. I'm 63. I have never been so angry. I will never use STUBHUB AGAIN. They should ban that seller. Go to Ticket Master's and get your tickets the same day you order. Do not wait for this kind of mistake.

StubHub is absolutely terrible. I got scammed last year with Coldplay tickets and now AGAIN this year with Rufus Du Sol tickets. They take your money immediately, promise the tickets will be sent before the event, and then you’re left waiting with nothing. Customer service gives the same scripted responses over and over with no real solution. It’s unbelievably stressful spending hundreds of dollars only to wonder if you’ll even get into the concert. At this point I have zero trust in StubHub and will never use them again. Buyers beware — they do not guarantee peace of mind, they guarantee anxiety and disappointment.

I purchased a ticket from Stubhub and when I tried to activate it using their steps I received the error "The ticket transfer was cancelled by the seller". I contacted their support for a refund but was refused. Instead I was told that I had chosen the option for a replacement ticket (I did not and never even saw where I could choose that option) which still had not been delivered by the time the support agent said. The seller still refused the refund. I can't recommend purchasing tickets from Stubhub.

StubHub lets scammers sell on their site. We paid $106 for parking at the Preakness only to find out someone was selling parking in a public parking lot. The lot was not secured, no shuttle service and 2.5 miles from the event. We had to pay an additional $30 for Uber to and from the event.

Thanks StubHub for NOT refunding nor giving me a credit on tickets that were sold to me to an event that was supposed to be for 2pm and was for 11 am without ANY warning that the event had already begun and only about 20 minutes left. The event was sold for 11 am showing, but were not ever purchased until 12:03 pm. No warning nor flag that the event was already in progress.... just went right ahead and let the purchase go through!!!! Policy, Policy, Policy!!!! Lesson learned after 72 years of age... you are too old to be dealing with some companies that only have a Policy. Forget about the 100% Fan Guarantee. Should not have been able to have purchased a ticket for that time.

This site continuously sells scam tickets. Buyer beware. They also blame you for using their service.

Absolute scam on selling. I'm giving them one star (really a zero) for a recent "experience". Had a migraine, listed a parking pass (tickets themselves couldn't be re-sold) for a ballgame. Uploaded the bar code at the time of listing (which was required, due to proximity of event start time), and listed the pass as such (under "Parking Passes"). Bar code was validated at time of listing. Pass was sold at a loss, and for a LOT less than day-of-game rate. THREE DAYS after the event (with no prior communication), I get an email that my sale was cancelled, along with a charge on my credit card. In several years with several sales, and no issues as a seller - this. Absolute BS. I am initiating a charge back with my credit card company, reporting to BBB, posting on social media....

Worst customer services. Never answer only the virtual agent. I don't buy from them anymore.

Absolutely the worst company I have ever dealt with in the history of my life!!!! I bought tickets to a show 1 year ago and still have yet to actually use them. Show keeps getting postponed and canceled. Have been fighting back and forth for months to get my money back and all they say is they don't offer refunds for a show that is still happening. But this show was literally supposed to happen a year ago and they still don't have a new scheduled date. I spoke with a supervisor and she literally told me even if the show is scheduled 3 yrs out and they can't give any money back😳. Told me I could resale my tickets but would maybe only get half my money back. So I lose over $100. Don't ever use StubHub. I repeat NEVER use stubhub to purchase tickets.

So my fighter planned a night out for us, and after receiving an email telling her to claim the tickets, she goes and finds out nothing is attached so we call customer service and they tell us to wait until 24 hours before the event. We then call back 24 hours before only to be told to call back 3 hours before the event starts. Call back 3 hours before and am told to call back an hour before.

Am extremely disappointed with StubHub. We drove over 7 hours to attend the PBR Finals, only to find out the tickets we purchased for over $500 never existed. We spent valuable time stressed and scrambling at the venue trying to figure out what happened, with a real possibility of missing the event entirely because we trusted the tickets we bought through StubHub. Yes, StubHub eventually refunded the money, but that does not make up for the anxiety, inconvenience, and risk of ruining a very important trip for my family. Thankfully, we were able to purchase different tickets at the last minute, but we should never have been put in that situation. I’m sharing this because I don’t want anyone else to go through the same experience. Buyers should be able to trust that tickets sold on a platform are legitimate before traveling long distances and spending hundreds of dollars.

Bought parking tickets for Bruno Mars and 5 minutes from the parking lot I got a notification my reservation was cancelled and they refunded me via StubHub. Long story short, Stubhub denied my refund because I contacted them the next day and not before the event. (They expected me to contact them while trying to find another parking place). Fool me once but never again.

I posted concert tickets I purchased from ETix. I sold the tickets but when I went to upload them I was having a problem doing so. I contacted StubHub support. They could not figure out how to upload the tickets. They gave me the buyer information because they could not solve the problem. This is totally against protocol but I took the info and transferred the tickets. The buyer received the tickets and communicated it to me. The tickets were redeemed on the date of concerts. StubHub charged me $238 because I did not transfer the tickets. I submitted a dispute which was denied. I contacted the buyer and they provided all screenshots of receipt of purchase from StubHub. I submitted another dispute today.

My daughter purchased tickets for Mother’s Day for an event and when we got there, they were not valid. She was scammed and StubHub did not refund. She was a regular customer with StubHub, but not anymore!

I’m angry with StubHub for forcing me to wait four days before they would help me resolve a ticket delivery glitch. All they had to do was ask the seller to resend the ticket, but they refused, saying they would not intervene until the last minute. This forced me to buy another ticket in case there was a sellout and my disabled son’s caretaker would not have a ticket to take him to a game he was looking forward to. I reported the issue on a Sunday for a Wednesday game. StubHub said I had to wait until 24 hours before the game to get help from them. Nonetheless I sent an email Sunday with my order number of ** describing the problem and providing screenshots. I continue trying for three days to accept the ticket, to no avail.

I am honestly not one to write a complaint - I know how difficult it is to please most of the people most of the time, but I have never felt so cheated! I purchased tickets via StubHub for $141. Of course, they immediately took my money. When I reached the venue the next day, I followed the emailed instructions to a T...but the system kept locking me out, would not allow me to move forward or input the access code for tix. I had wi-fi, that was not the problem. After 20 minutes and at least 8 times going around and around to nowhere, we bought new tix on the spot!

I'm very disappointed with my experience with StubHub; the high service fee, the hard to find customer service phone number, the many hoops to go through to try to get my tickets, and the poor resolution to a problem I had with finding my online tickets were frustrating and very off putting. I do not recommend this company for purchasing tickets from as there are other sites that are easier to navigate through and much more reliable. Ugh.

My StubHub experience was confusing and stressful. I was charged twice after attempting to resell tickets, received conflicting explanations from support, and never saw clear sale or payout history. The communication felt unclear and overwhelming. Be extremely careful with active listings and keep screenshots of everything.

Do not use SH!! Save yourself from the experience we had. We are still waiting to hear back from their CEO. We purchased tix last April for a late September PSU football game. It was a true bucket list item. We paid up. Over the course of the summer months, the game went from a normal game to a night game to a whiteout game to GameDay coverage. We never received the tickets. We called prior and they said all good. On the day of the game, they kept saying one more hour and then one more hour and then one more hour. Five minutes after the game started, they said our guarantee for tickets or better won’t apply. Bucket list. Emails to the CEO are still unanswered. SCAM ops and zero customer service. Stay safe and use Ticketmaster or anyone who delivers right away. Someone got a better deal and they reused the tix and SH doesn’t care.

Bought four tickets for a Red Sox game and got verified seat numbers upon purchasing tickets. The morning of the game I got an email with the tickets but they were standing room only. This is not an option with two young kids who can’t see over the railings never mind other people‘s heads. Was working with the chat option through StubHub for three hours and got multiple promises. I would get tickets with seat numbers or a refund and only after arriving at the baseball park was I told it was impossible to get a refund or different tickets. Never again!

Do not, I repeat do not use or trust StubHub. Tickets are not available right away. In some cases you may not even get them. I used StubHub for an event and along with the tickets I prepaid for parking. When we arrived to the lot to scan our ticket to get in, it denied us access to get in despite the fact it was already paid for. We had to go to another lot and pay yet again to park. They refused a refund as I didn’t have proof this occurred. Then when we arrived at the show and our tickets were scanned, we were denied access to the show. They couldn’t tell us why, so we had to go to another long line to wait. This long line just happened to be full of people that bought their tickets through StubHub. Never again will I make a purchase through them.

I had unauthorized sales / buying activity on my StubHub account. Contacted StubHub to close my account, they would not do so. StubHub appeared interested only in completing this fraudulent transaction, and not interested in protecting me, the account holder. Several hours with customer service with nothing accomplished, just a lot of BS. I finally had to cancel the CC associated with StubHub. Good riddance to StubHub!!!

Don't buy tickets from Stubhub! Bought three Formula 1 tickets for Miami Grand Prix where the description said "excellent visibility" of the track. That was not true. Our views were obstructed by a structure which impacted our ability to fully enjoy the event. Stubhub was notified and evidence was provided. In spite of, Stubhub refused to provide a refund, which is in violation of their policy. I'm left paying over $2,000 for these tickets. This is poor business practice and a scam!

What a disaster. I got a fake ticket from StubHub. Spend hours on the phone. Was lied to from everybody. Only the box office broke the bad news to me. I got after again 45 min in the phone and with the help of the box office in the last min a valid ticket from StubHub. If you want to have a pleasant concert night don’t buy from StubHub.

This is a terrible company. Do not use this company. Me and my wife drove from 3 hours away to see a play that we bought tickets for 3 months in advance. The morning of I told StubHub that I haven't received my tickets and they told me no problem I would receive shortly. We drove to West Palm and 3 hours before the event they canceled and just said sorry. They did nothing to make it right. I have heard t his happens all the time. I will never use this comp.

I never received my tickets for my concert for the bad bunny concert in Portugal for 5/27/26. Now I have to resell because I can’t make it and I cannot re-list due to my claim to get a refund through my credit card. Then the customer service representative denied my request to speak with a supervisor and hung up on me.

If I could give them a ZERO, I would! I will NEVER use Stub-Hub again. We purchased tickets to a local theater for a play. We also purchased PARKING tickets through Stub-Hub for $40, with an additional “convenience charge” of $15! Total cost: $55!!! We never got the parking lot ticket, therefore never used it!!! We did get a text from Stub-Hub the day of the event saying the tickets would be available that day, but we never got the tickets. The text gave us our Order #, price we paid, but not the location of the parking lot!!!

Scam! Tickets were never delivered. Show missed. Their alternative was for us to buy a gift card for the same amount we purchased the tickets, so they can use that to give us NEW and BETTER tickets. SCAM! Don’t use!

Do not order tickets from Stubhub! I purchased tickets, and they were confirmed to the Eagles concert in Atlanta. When I tried to retrieve my tickets that had been transferred to Ticketmaster, there were no tickets; I was scammed out of the money. They refused a refund and it was very rude customer service.

I am extremely disappointed with my experience with StubHub. My wife and I purchased tickets for a baseball game in Las Vegas, and we unfortunately did not realize until afterward that they were standing-room-only. This is a major problem because I am a disabled veteran and physically cannot stand for three-plus hours at a sporting event.

I purchased a WWE SmackDown & RAW combo pass through StubHub (Order #**) for suite seats at T-Mobile Arena, and this turned into a complete failure of their service. StubHub stated the tickets were delivered via AXS mobile transfer, but they were never accessible. I logged into the correct AXS account associated with the purchase, and there were no tickets in my account at all—before, during, or after the event. To verify, I went directly to T-Mobile Arena, and venue staff confirmed there were no valid tickets under my name and that the tickets were mis-sold.

I purchased tickets to a show last summer, show was rained out so I had the option to get a refund or get a credit on my account with an added 20% for a future show. I chose the credit - horrible mistake. I booked a show a month in advance, and supposed to get the tickets 24 hours before the show. Long story short, showed up to the show and the tickets were never released, so had to buy tickets at the event. Stub Hub credited my account back for the price. Then I booked a show 3 months in advance, again supposed to have the tickets released 24 hours prior. I did not have tickets 24 hours in advance, so because of the previous debacle I contacted Stub Hub. After several chats they said they were still coming.

I've used Stubhub before with no problem but just bought Big 12 softball tickets and they actually came from SeatGeek instead. The tickets were half the price on SeatGeek. Looks like StubHub is now buying from other sellers and doubling the price. I won't use them again. Save your money and buy elsewhere.

Never again! Booked multiple tickets for the Sphere that got screwed up. Wanted to sit together but ended up rows apart… could we re-combine them? NOOOO.. and udles of empty seats!! Terrible run around… DON'T EVER USE THEM is all I can say…

Do not buy tickets on StubHub! I spent around $1,000.00 on Lakers tickets. 2 days before the game I still had not received the tickets. I started reaching out to support. I was told that the tickets would arrive. 1 day before, still no tickets. I called again. I was told the issue was escalated and to keep refreshing the app that the tickets would arrive. Day of, still no tickets. I started calling in the morning and was told the issues had been escalated multiple times and not to worry. They will ensure we have tickets. 4hr before the game still no tickets. Long story short I called MANY times. Each time was told it had been escalated and not to worry. My tickets were covered by StubHub guarantee. Worse case scenario, I had to wait until 1hr before the game. If I still did not have the tickets that StubHub would issue us comparable tickets.

Horrible customer service; avoid using Stubhub. I purchased 3 tickets that were advertised as clear view but there was no view from two of the seats and partial view from the third. I had to purchase a new set of tixs during the event to see the show. I purchased them through the same StubHub platform so they’d have proof of the issue and when I reported it the next day they refused to extend a refund. The customer service was the worst. Their responses were scripted and didn’t even make an attempt at looking into it or issuing a credit even in the app.

Approximately two weeks before the game, I purchased premium Diamond Club MVP seats through the StubHub platform. At the time of purchase, the listing stated that the tickets would be delivered on the day of the game. While I was uneasy about that arrangement, StubHub repeatedly reassured me throughout the process that my purchase was “protected.” My wife and I drove approximately three hours to Kansas City for this game and also booked a hotel room specifically for this trip. By two hours before game time, we still had not received the tickets. I contacted customer service and was told I would receive a callback within an hour. That callback never came.

Be careful guys. StubHub is selling parking passes with operating times that do not align with the events e.g. I was going to an event until 4am and the parking would not allow us to pick up the car until 7 am. We could not use the pass and StubHub stole our money.

They did not provide my tickets for an out of state event. I was left scrambling trying to get tickets or risk missing the show I fly to a different part of the country for! Customer service is a joke! No one can help and just kept saying they would escalate it to their managers, but never a response or any communication back. I even bought fan protect and paid extra for that. I had to go thru my credit card to receive money for the tickets that they never provided. Customer service reps were pressuring me into reselling the tickets that I originally bought that they had no intention of providing so I could default on them and pay a hefty fee. TOTAL SCAM! HOW IS THIS EVEN LEGAL????

Sold a ticket on there. Got cancelled by StubHub themselves and are refusing to give me the money that they owe me. They have threatened to bring debtors to my door to pay £600 which I apparently owe them. I will not be using this service anymore as the staff are so rude. And I have been blocked on both channels via social media, email and phone so no way to respond to them. I’ve taken it to Trading Standards.

Had an extremely disappointing experience with StubHub and will never use them again. I purchased tickets to see Russell Dickerson months in advance, along with a parking pass. I arranged and paid for a babysitter for several hours and drove over an hour to the venue, only to have everything fall apart at the last minute. The most frustrating part is that StubHub never even notified us that the tickets had been cancelled. Just 20 minutes before arriving, I received a notification from AXS (the third-party platform the tickets were transferred through) that my tickets had been cancelled by the seller. I was then told to contact StubHub.

I purchased two tickets to the Temptations here in Columbus, OH. This was on the 10th of the month and the concert was scheduled for the 16th. Here it is the 25th and tickets never received. The event was also canceled. Customer service told me that their "Team" had to get on it and I would receive an email about my money. The same thing they told me about getting my tickets: you will get them in an email (never arrived}. Their "Fan" guarantee is useless as they keep tap dancing with the email line. Just went to the StubHub website to get a receipt and found my order was deleted.

Only reason for 1 star is because it won't let you post with no stars! Do not! Do not! Dooo nooott buy tickets off StubHub! They support bait & switch practices & when you try to get a refund you will be told flat out lies. You will purchase a ticket that is advertised in ONE section at the venue & then when you receive it, it won't be anywhere near where it was listed! Then when you call to request a refund they will tell you that the seller has until the day of the event to correct it or they will honor another ticket of equal value. The day of the event is too late to resell a crappy seat! I even told a supervisor I was recording the call & he actually tried to tell me I "Wasn't allowed to record the call!" Ummm sir, maybe in your country people can't but, that does not work in the US.

StubHub promotes a “FanProtect Guarantee,” but my experience basketball shows otherwise. I paid $879.30 total ($727.35 for tickets + $151.95 in fees) for seats that had a severely obstructed view. Nearly one-third of the court was blocked for the entire game. This was never disclosed by the seller. I contacted StubHub customer service 45 minutes before game time, immediately after arriving at my seats, and clearly explained the issue. Despite this, no meaningful resolution was provided before the game started, leaving my family stuck with seats my kids couldn’t properly enjoy.

I would never use StubHub ever again!! Bought my tickets back in February it is now April! Complete scam & BS - I received alternate tickets that were farther back than my original seats the day of my event 3 hrs before it took place! I had already booked a hotel with the event being 2 hrs away and was stressed to the max!!!

I had a horrible experience with StubHub and would not recommend their service. I purchased two tickets for the Wiz and could not download my tickets through their email notice. I ended up purchasing new tickets at the box office (over $600 total), and Stubhub refused to reimburse me $300 for the original tickets. Prior to the event, I clicked on the link in their email and wrote that I could not access the tickets.I also called customer service, but did not receive any help. They use a 3rd party vendor and take no responsibility if you’re unable to access your tickets. Customer Service was also unhelpful. There’s no customer protection with StubHub.

StubHub is a totally ripped off. It sells seat ticket and parking ticket. If you want to purchase the seat ticket, and accidentally purchase the parking ticket, it Won't allow refund or resell. The web site is confusing, and it is a totally ripped-off!

StubHub is AWFUL!!!!! Purchased tickets and reps I called could not help me receive the tickets. They kept instructing me to transfer several times. This cause the tickets to not be transferable. I contacted the venue and they informed me what i needed to do. Apparently due to the mess StubHub reps caused due to their instruction the transfers stopped the tickets from downloading. If I have to go through StubHub again would rather not attend the events. Would never recommend make the trip to purchase tickets at the event center if possible.

DO NOT USE PURCHASE ANYTHING FROM STUBHUB! This company is a complete fraud and is robbing people through deception, fraud and theft... My wife unwittingly, purchased concert tickets from Stubhub.. After purchasing inflated priced tickets. She noticed the venue was not correct. Stubhub refused to refund the money. And said that she must resell the tickets that we never physically obtained.. then they allegedly, said that she could transfer the tickets at a loss of $183.00. And that she had just one hour to transfer the tickets.. their web app. Does not work. And always gave an error for the action...

4/20/26. My first experience with StubHub was a fiasco. I was so excited to go to the Bruno Mars concert. I found the perfect seats for my husband and me. I purchased them a couple of times because StubHub was having problems with the credit card I used. While investigating the problem, I discovered that the exact tickets I was buying were also being sold on Seat Geek for a higher price. I told Stub Hub customer service about this and they did nothing. They told me to use a different credit card and there was no problem with the purchase. I responded to the ticket seller. I purchased my flight, and hotel. The next day, I found out that StubHub did not sell me the tickets. I was incredulous. This sketch ticket purchase has never happened to me before in the 100+ tickets I have bought. It used to be straight forward, buy the ticket, get the ticket. The secondhand sellers would have been sentenced for fraud.

Recently purchased a ticket off StubHub for a Mariners game, for my 7 year old. She wanted to go and her aunt and cousins had tickets so I purchased the seat next to my family member so she could go with. They delivered a completely different row and seat number so she would Not be able To sit with her family and the 7 year Old Would Have to sit by herself. Do not buy from here. They are a Scam.

Bought Parking pass for $60 Which I was unable to use. Had to park elsewhere and pay an additional $66 to park elsewhere.

Terrible experience. I bought 2 tickets for the 2026 Monster Energy AMA Supercross in Cleveland this past weekend. I bought the tickets way back in January, paid in full. I had no idea that they would hold the tickets or not deliver the tickets to me until the day of the race. We traveled very far for the race, and stayed in a hotel the night before. Several chats later they told me I'd receive the tickets at 11:30am day of. The qualifying for the main events takes place at 9:30-11:30. I'm sitting in the parking lot hearing the bikes race and there's nothing I can do about it.

I couldn't locate the tickets I purchased from Stub Hub. I called and gave them my email address and they said I didn't have any tickets on record. I purchased another set... then when I went to retrieve them in the affiliate site my other tickets were there. I called stub hub and asked for a refund since was ill advised that I didn't have tickets and I did and they said they would not refund me any money. I was only asking for a partial refund since I get a credit from my credit card and they still said no. They are despicable!!!! Do not use them.

They’re absolute crooks! Sell add-ons like parking that are 20 minute walks without disclosing the timeframe you can park or the distance. When you ask for help, they do absolutely nothing. Also the ticketing process of transferring ticketing and claiming tickets is absolutely awful. Prices are jacked up to the moon. I will never do business with these people again. What a horrible experience.

What a horrible experience. I purchased 2 sets of tickets for NHL hockey games, which StubHub redirects you to an email link, where you have to click it to port over to Ticketmaster. The second game worked instantly, no issues. The first link, however, kept saying "Please try again later." Day of the game, I finally started to worry that I needed assistance from StubHub. I spent 3 hours texting their customer service feature, trying to get a handle on this. "Try deleting cookies. Try clearing your caches. Try this. Try that." Nothing worked! "Don't worry sir, you're fully covered 100% by our fan guarantee, if the tickets won't work, we will happily exchange them or send you a list of comparable tickets."

This has been one of the most stressful purchase ever. Bought tickets, was discounted sure but they only send you paper copies that needs to be mailed out. Not very efficient transaction. They promise same-day delivery of tickets, but was delayed. You will end up with having to wait until last minute for your paper tickets until they issue any resolution, if there is any at all. Customer service not even helpful nor pleasant. Never going to purchase from Stubhub ever again!!!

This is the worst place to purchase tickets. After I bought about $400 worth of tickets, I bought a $25 parking pass. The tickets got delivered the parking pass did not. Customer service put me through hell to try to prove I didn’t get the tickets. In the end, I gave up because $25 was not worth the time, but I’ll never again even think about using Stubhub.

Absolutely terrible!!!! This isn't my first time being screwed by the StubHub experience. But I bought good seats long ago. 2hrs before the show they message me that I haven't received my tickets, but instead of saying, "The guy who was supposed to sell to you effed you," they just made it seem like "tickets aren't available". They offer alternative comparable tickets, I click the button, it says being sent. I never received those. 20min later I see that the FanPro Gaurantee promise didn't send the other tickets. So now I click on the last option for tickets which are near the top of the venue... When I googled those seats were half the price of the seats that I originally paid for. I settled with those because I wasn't going to cancel my special night out. And thought it could be resolved with a credit for the difference. Apparently nothing could be done. Very horrible company.

I was going to a concert at the Kia Forum. I injured my foot, so I purchased from StubHub a parking pass that was fraudulently advertised as being in the Kia "AAAA, BB, CC, LL, A, B, C, DD" lot. In fact, the pass was for a lot operated by a different operator off-site (Parking Whiz) for a lot that is further away, off the Kia Forum property. Upon receipt of the pass, I immediately notified Stubhub of the fraud (through their only way to communicate, the chat function).

I purchased tickets for $211.33 for the Ice Cube concert on May 12, 2025. I received an email stating the concert was canceled and would be rescheduled. Disappointed, I wanted. LI called Jan 2026 about receiving a credit cause it had been half a year. Why did the Stubhub rep tell me the concert happened already. I NEVER received anything about a rescheduling. I'm too upset with these people. I have been calling them every month only to be told is escalated to EDM? And they are not responding to issue my credit. Every month it's something different. If I have to sue for friggin $211, it is what it is. THEY didn't have any problem collecting my money, but I have to jumps through hoops for my refund for a concert that was cancelled and you failed to notify it had been rescheduled! #**

This seems to be a scam. I paid for tickets for basketball game which I never received million emails every time they say they were to check it never got the money the money back nor the tickets. This is a scam. Do not buy tickets from this company.

Wish I could give 0 stars. Literally stole $1500 from me. Took my money, didn’t give me the tickets. I contacted them soooooo many times and they decided that I did receive them (I didn’t) so they won’t issue a refund.

Do not use Stubhub!!! I bought tickets. They took my money and I never got the tickets. They just lost a 10 million dollar lawsuit for hiding fees that customers were then getting charged. I can only afford to go to go to 1 game a year and they took my money and I will not be going to a game this year.

I’ve had 10–15 successful transactions on StubHub, but this experience completely changed my perception of the platform. A buyer had trouble scanning a ticket, but I responded within minutes and immediately tried to troubleshoot by calling and texting. The buyer never responded and instead purchased a replacement ticket. I contacted StubHub right away and was initially told the buyer should have contacted them before buying a new ticket. After that, everything changed. I was then told I wasn’t even allowed to communicate with the buyer, which contradicts normal expectations and prior guidance. StubHub ultimately denied my payout and charged me an additional $43, without meaningfully considering the timeline or my efforts to resolve the issue.

This is a 100% fraudulent website. DO NOT BUY FROM THEM IF YOU WANT TICKETS OR YOUR MONEY! My last set of tickets with a friend for the Feyenoord AJAX game fell through 26 minutes before kick off. We travelled to Rotterdam for this game... We are from Vancouver. They refunded the tickets at $75 less than paid for admin fee for having RIPPED poeple off. They also took $30k for World Cup tickets from me and have not guaranteed anything on their end. Just "wait for your tickets" and see what happens. TERRIBLE idea to buy from here. Never again.

I purchased tickets months in advance through StubHub for the Brandon Lake concert on April 12, 2026. StubHub says they sent a transfer months ago, but the link expired and I never received usable tickets. On the day of the event, I contacted customer service multiple times and they refused to provide replacement tickets or a refund despite their FanProtect Guarantee. I paid $330.13 and missed the event entirely. This was very disappointing and stressful.

All you can do is call Stubhub, they give no refunds so do not use their services, it's a third party that sells you tickets making it very easy to makeup an email to receive the tickets so the 3rd party can screw you on your tickets.

This 2rd party service will take your money, not deliver your tickets and then drag a resolution out long you miss the event. Save yourself the trauma and buy direct. Too many scammers and they do nothing to help you.

If I could leave less than 1 star I would. TERRIBLE experience. Tickets that I purchased in DECEMBER never got delivered and then they tried to offer us alternative tickets that were WORSE seats than the original ones and my son was on the Stubhub website as I am on the phone with them and seats in that same area Were available. This is a terrible service. They are liars and then takes 72 hours for your refund to come through so if you need the money to purchase new tickets you won't be able to. So warning to EVERYONE DON'T USE THEM. THE BETTER BUSINESS BUREAU NEEDS TO SHUT THEM DOWN.

This was one of the most frustrating customer‑service experiences I’ve ever had. I bought Sacramento Kings tickets on StubHub, and the seller sent them into the ClickTix system, which completely broke — I couldn’t log in, couldn’t create an account, and kept getting the same error message. StubHub’s overseas reps kept me trapped in a loop, repeating the same lines over and over without offering any real help. They couldn’t provide a transfer ID, acceptance, or any proof the tickets were actually delivered. I pushed, escalated, documented everything, sent screen shots and still got nowhere.

We were on our way to Las Vegas and ordered tickets to Wizard of Oz at the Sphere for 1:45 pm showing. We ordered tickets at 12:36 pm as we were 30 minutes away. When we arrived to the Sphere at 1:15, we checked our tickets that were sent at 12:46 pm but weren’t scanning or opening up because they sent us tickets for 11:00 am show. The show is only 1 hour and 15 minutes long so show was over by 12:15 pm and we ordered tickets at 12:36 pm. We didn’t have an option to order 11:00 am tickets because show was over but that’s what we received. We spent hours talking to 5 different Stub Hub agents and supervisors trying to get our $ back for selling us tickets for a show that was over.

About tickets to the concert then I went back on and buy tickets for parking. I paid for premier parking which was $47.68 because it’s at the location at the music hall where the concert is. When I download the ticket it was for another location 902 Washington instead of 713 Music Hall parking lot. When I contact The customer service which referred me to park hero sports hero they stated from a supervisor that the distance on Washington Avenue was close enough for me to walk to Music Hall. I explain to her that I am a senior citizen and I pay to park inside the building. The reason I paid 40 almost $50 to park there. She said they would not refund it and I would park there. Her name was Reesie **.

BUYER BEWARE: Just had the worst experience purchasing tickets for an event. First, I'll fully admit to my own mistakes in this process. I thought I had clicked on the performer's website, not their sponsored ad link. I WISH I had gone to the artist's site, because then I could have gotten tickets SO much closer to the stage with my budget than going through StubHub.

I bought 2 separate tickets for my wife and I for the same concert in NYC. While driving 2 hours to the show, I called Stubhub because I still didn't have one of the tickets in my possession. They told me that the seller had until 4:30 to produce the ticket. At 4:30, still no ticket. I call back, and they tell me that the seller can't provide the ticket, and there were not any replacement tickets available. I scoured the internet and sure enough, no tickets available. I tried to sell the one ticket I had, but was unable to. My wife insisted that I go in without her, and she took a taxi to the train station, train ride and then an Uber ride cost us over $140. Had to call back later that week because they never applied the refund.

I ordered tickets for 2 separate events and only 1 showed up in my acct. When I phoned, they said the seller didn’t release the tickets for the 1st event. They offered me $25.00 and tickets in the nosebleed section. I had ordered tickets on the 1st floor for about $400. There were tickets in the 1st floor available, but they were considerably higher now, and StubHub would not give me those. I will never order from StubHub again. I ended up taking a refund and purchased tickets through AXS at a somewhat higher price, but I got them!!!

Purchased tickets a week before NCAA final four weekend. Purchased for both sessions and only got championship tickets. Constantly trying to get final four sessions for a week. Got email stated tickets for final four would be available 3 hours before 1st game. Spent 30 minutes in parking lot on Saturday still trying to get tickets. Missed first half of first game before I got tickets. Never got voucher or any money back for my trouble and then had to transfer back championship tickets for new ones but still nothing for the stress of waiting for tickets that already been purchased a week earlier but not available. Worst customer service I have ever dealt with. No consideration of the travel I made to event and still nothing having tickets until halftime of the 1st game. At one point they offered full refund as I’m sitting in parking lot at the event.

Purchased Parking Pass for Pam Iorio Parking Garage in Tampa, FL for the Billy Strings concert April 8, 2026. I had the receipt on my phone including all information. The parking attendant would not honor the parking pass because it had no QR code. I went back and looked at all prior communication with Stubhub to find the QR code or an attachment to the emails that would provide a QR code and there were none. I contacted Stubhub customer service and they said they provided a pdf file with the QR code in the confirmation email. There was NO attachment to any of the emails. Customer service could not provide me with the file and refused to issue refund.

Horrible! I will NEVER buy tickets with StubHub again. I have bought tickets from them in the past and never seemed to have a problem, until now. I bought tickets to the home opener of the Guardians/Cubs game in February and the game is in April. I finally get an email on March 14th from StubHub saying that my tickets have been released from Ticketmaster and to watch for the email to accept my mobile tickets. That email never came. I made a call and sent an email to Ticketmaster and of course they can't do anything for me because I bought them through a 3rd party. So all my communications have to be with StubHub. I called over and over and all they kept saying is they are reviewing it (not to mention it's extremely hard to understand them).

Horrendous! I ordered tickets in October for a show in April. The tickets were never delivered on April 5 as said in your email; so I called to inquire what the seats were (I knew the row from stub hub email). After two hours of trying to get other comparable orchestras seats - I was told that they had tickets 7 rows back but couldn't t give me exact seat number until I bought them. They were not orchestra!!! I was transferred to a manager who told me that I could get a refund if I didn't like the new seats. Well, I didn't and called back to get a refund - quess what- they said No since I bought them. Francis, my current manager couldn't talk to the prior manager who authorized a return. No one should purchase tickets on Stub Hub unless you want to get scammed and waste your time on the phone trying to get customer support!

We purchased tickets on StubHub that were clearly advertised as first row seats. However, when the tickets were delivered—five days before the Cirque du Soleil show—we immediately noticed they were actually in the 15th row, which is a materially different and less valuable experience. We contacted StubHub right away upon discovering the issue. What followed was an extremely frustrating process: first dealing with their AI chat, then a live chat agent, and ultimately spending over an hour on the phone with a representative. Despite notifying them promptly and the listing being clearly inaccurate, StubHub refused to provide a refund or any meaningful resolution.

Site refund promise is fraudulent! We purchased concert tickets, arrived at the venue and were informed our ticket had been sold to someone else. The Ticket Master gate agent informed us that Ticket Master doesn't allow third-party resales and because a third-party agent had purchased 18,000 tickets and resold them that person's account had been flagged, tickets retrieved, their money was refunded and Ticket Master resold the tickets. We phoned Stubhub from the gate, several other couples did also, and remained on the line for two hours at the venue.

They advertise a price and then add in a ridiculous fee in tiny print on the final confirmation. My fee was 40 PERCENT OF THE ACTUAL COST. 40 PERCENT. Greedy and insane. Never again.

I was thoroughly ripped of by StubHub. Ticket prices were extremely jacked up. Tickets did not arrive in a timely manner. Spent over an hour on the phone with marginal English speaking reps trying to get the tickets. They would not provide a native English speaker when asked. I would never use StubHub again.

I purchased tickets for the Journey concert in Kansas City. When we tried to get into the concert, we were sent to the ticket office. The office said the tickets had been sold to someone else (she said it happens all of the time). I'm attaching my original purchase invoice from my email. (We purchased new tickets that don't match the ones I purchased.) Finally, a picture of my new ticket showing my seat location. The ticket counter said never buy from StubHub, we always have problems. Now I'm out almost $300. StubHub said we had used those seats.

I purchased tickets but when I received them they were not the ones I ordered. I was told by a StubHub agent, after several days and communications, that I qualified for a replacement or refund. Since this communication wasn't until a day before the event, I had already purchased replacement tickets so StubHub confirmed I would get a refund. I received replacement tickets via email a few minutes after I spoke to the agent so I called back and they confirmed that a refund would be issued and to ignore the replacement tickets. I did not receive a refund after the event and when I called back StubHub told me I would not get a refund, the replacement tickets that I was told to ignore met their obligation. So I am out over $1,000 and StubHub doesn't care.

I am writing to formally express my extreme frustration regarding a recent purchase of four baseball tickets. Despite following the instructions in your email to link the tickets, they were never added to my account. My experience with your customer support has been unacceptable. Chat representatives ended my session twice without resolving the issue, leaving me with no assistance. Furthermore, the game was subsequently canceled due to storms. The only solution offered was to resell tickets that I never technically received and cannot access. I have been denied a refund, my emails have gone unanswered, and I have been unable to find a phone number to speak with a representative directly. Given that I never received the tickets I paid for and the event was canceled,

This was the worst experience ever. I purchased Dancing with the Stars tickets and never received my tickets or a link. The email stated I would get my tickets possibly up until 3 hours before the event started. I waited and never received them. When I finally called customer service, they were no help and just refunded me for the tickets at the time the event started. Keep in mind, I had already bought a hotel room, traveled, and bought food for the trip to see this show. So the refund at the exact time of the show was actually like pouring salt in the wound that now exists because of this company. I will never purchase from StubHub again, knowing that this can happen on the day and time that the event takes place.

If you are looking for the best customer service and transparent and easy ticket transfers, consider Seek Geek or another provider over Stub Hub. The Stub Hub ticket transfer uses complex 'relay' emails, some as long as 50-60 characters, which you must input manually during the ticket transfer process, because the buyer's masked email address will not cut and paste. I missed one character in a 10:30 pm transaction, and the sale was cancelled by Stub Hub at 7:30 am the next morning, with the only notification from Stub Hub that the sale had not gone through occurring in the middle of the night. That cost me $208 income from the loss of the sale (I’m OK with that, I made the error) plus a $208 penalty from Stub Hub. I tried to get that penalty waived since I have been a good customer for six years with thousands of dollars in sales, but to no avail. Stub Hub’s customer service located offshore more often than not, doesn't help either. Choose wisely!

Terrible experience. Purchased baseball Opening Day tickets on February 5, 2026. Bought two excellent and very expensive seats just nine rows behind our home team dugout for our 44th Anniversary. Despite frequent attempts to have tickets delivered, I didn’t receive any real help until three hours before the game. They did not deliver my tickets, but replaced tickets, telling me they were an “upgrade”. The replacement tickets were all the way out by the foul pole in right field. This company scammed me, and sold me inferior tickets. I’m not sure about my next steps, but I’m not letting this go.

Credit card got stolen. Whoever stole it bought tickets on StubHub. So we called customer service and of course it’s in India and customer service cannot talk good English. We told them if they can cancel the transaction. They said all sales are final. We need to do something about StubHub.

How are they even allowed to continue business practices?! I purchased club seats for a soccer match in Atlanta, GA THREE weeks prior to the event date. I didn’t like the idea of waiting until the day of the match to receive the tickets but they were cheaper than other sites (now I know why!!). Day of the event - no tickets. Escalate 2 hours before, told to wait as the seller had an hour before the game to transfer tickets. An hour before - no tickets and escalate again.

I purchased tickets to see Zara Larsson Midnight Sun tour on 9/3/25, the day the tickets became available. I took off work, bought my outfit, booked the hotel, did my makeup, etc. My tickets were suppose to be emailed to me the day of the concert Tuesday March 31st, 3026. My tickets were never emailed to me, StubHub would NOT provide me with replacement tickets, and they were NOT willing to reimburse me for the time that I lost. I will NEVER purchase from them again and I will make sure other people DO NOT purchase from them as well.

If I could leave negative then stars I would. DO NOT PURCHASE FROM STUBHUB. I purchased a 3-day pass to Ultra Music Festival taking place in Miami Beach. I bought these tickets in December, and Ultra takes place in April. The tickets stated they were "Mobile/Electronic tickets". As Ultra approached, I found out it is a wristband concert. I called StubHub a few weeks before the concert and asked if I would be receiving the bracelet and they said I have to wait until the day of the concert to find out if they come in mail, and if they don't, I would get a refund. I called every week and got the same answer. This was so aggravating because obviously if they didnt come, I wouldn't be able to go.

Tickets were never released. I flew across the country for the NCAA Women’s Basketball Tournament and purchased my tickets months before. StubHub said the tickets would not be released until the day of. Literally 15 minutes before the event, I still didn’t have my tickets. And to “make it right” they gave me tickets that were $300 cheaper in a 200 section when I purchased tickets in the 100 section. I will never buy from here again! Terrible.

My son and I could not make it to NYC to see Harry Potter and the Cursed Child. I sold my tickets on StubHub and the buyer never received them due to StubHub's TERRIBLE, HORRIBLE customer support. I was on the phone with them for at least 10 hours trying to sort out the problem. Now, Stubhub just informed me they are charging me for the tickets after I originally paid $333 for them. I will NEVER, EVER, EVER use Stubhub again. FRAUDULENT company!!!! Buyer beware!!!!

I have been in Charlotte for 19 years & never attended an event at the Spectrum Center. I paid for parking from StubHub in advance for an event at the Spectrum Center, Charlotte, NC. Since I had a senior citizen with me, I wanted to ensure they wouldn't have to walk far. For that reason, I didn't mind paying $82 for parking. When I arrived at the address on my ticket, I was told StubHub should not be selling for this lot & i had to find and pay for another lot's parking. I chatted the next morning with someone that said they would have to escalate it. Then 3 days later I called & finally spoke with someone who escalated it again... I could not even get a partial refund and received a replacement parking ticket. NEVER AGAIN FOR ANYTHING FROM STUBHUB!

Horrible website. Stay away from it. They tricked you with cheap price of the tickets but once you accept you figure out that they change the currency from CAD to EUR. This website is 100% scam. They even don't deserve 1 star. I booked parking for $54 CAD and checked many times the currency and they charge me in EUR 84. And of course once they steal the money they don't want to refund them. I wish google to be more precise when some websites pay them to be on the top to be sure that this website is not a legal scammer which StubHub is. STAY AWAY FROM STUBHUB - they are 100% crooks.

Horrible website. It just takes you to nowhere. They also claim to sell tickets but however, you must use a different company to print or get the tickets. You may be better off to go to Ticketmaster, instead of this reseller unreliable company!

I would not give StubHub one star if that was an option. Don’t go through the stress. This is the second time tickets were not transferred - First for the Formula 1 race in Vegas and now for the Savannah Banana game in Scottsdale. I will never use this platform again and I highly discourage anyone else to use them. I spent hours trying to get the tickets, calling multiple times, always put on hold, then told they couldn’t contact the seller but would call back…And nothing.

Horrible Experience – Buyer Beware. I purchased tickets through StubHub back in November for both the Sweet 16 and Elite 8 games in Chicago at the end of March. These were supposed to be the same seats for both events, which was a big part of why I booked them. By Monday, March 23rd—just days before the Friday games—I still hadn’t received my tickets. I contacted customer service and was told they would reach out to the seller and follow up with me. That never happened. I ended up calling three more times throughout the week and received the same generic response each time: “We’ll contact the seller and keep you posted.” No updates, no accountability.

Terrible customer service. Venue was changed. I declined tickets to the new venue. They sent them anyway and refused to refund me.

Worst experience ever!!!! It is a platform built to exploit customers, driving up prices of tickets only to lower them later on. When trying to resale my tickets I realized what a scam their entire platform is. When finally getting someone on the phone, it was clear they were reading from a script and had absolutely no clue what they werwe even talking about. One of my tickets was being reviewed for some reason and never got relisted so I lost my money on it. This company should be shut down by legislators but I'm sure they are lining some dirty politicians pockets. Oh how wonderful capitalism is. Buy your tickets directly from the original saler and avoid these scammmers at all cost!!!!

STAY AWAY FROM STUBHUB!!! They refuse to give me a refund! I bought tickets from StubHub in November 2025 for show on 3/15/26 in Houston, TX. On the day of the event, I couldn’t access my tickets in my StubHub account to transfer them to my Ticketmaster account. I tried several times but kept getting the same error message: “unable to cancel my transfer.” I called StubHub immediately, but they were no help. I’ve reached out multiple times by phone and live chat since March 15th, but they keep on telling me they can’t give me a refund or credit for my tickets.

The customer service is the worst type of call center you can only imagine. They really know nothing, speak poorly English, and all say the same -- nothing - and let you down. Keep you on the phone too long for no result. No customer service at all, while StubHub is anyway a low quality platform.

I purchased tickets through Stubhub for a show at the Comedy Zone in Greenville SC. I received an email a few days prior to the show saying the tickets would be available through AXS tickets the day of the show and I would receive an email from them on how to get the tickets on their app. I kept looking for an email and never received one from AXS that they had the tickets. I called AXS and they said I needed to call Stubhub because they had no order for my tickets. I called Stubhub and gave them my order # and they said the would try and contact the person who apparently purchased the tickets for sale. After waiting up to showtime, I told the representative for Stubhub just to give me a refund. They said they would and I did get refunded. However, this does not help the fact that this type of ticket purchase for events is not reliable. I will never Stubhub again for ticket purchases for events.

I bought tickets from them, I then tried to sell the tickets I bought from Stubhub on stubhub. Stubhub wouldn't let me do this as I needed a to transfer the tickets, when I attempt to login to transfer the tickets they are no longer in my account. I used the same email for all interactions but now I have no tickets and no money.

I purchased $218.10 for Ricardo Arjona Tickets and were sold by a scammer because I had no access to my tickets. I contacted them the day of the concert and I was not considered for a refund and it was within 24 hrs. I am frustrated because I presented all the proof that the tickets never arrived to my Ticketmaster account.

I had a very disappointing experience with StubHub and would not recommend them. I purchased tickets for what was clearly listed as “Blippi.” To be extra careful, I even called StubHub beforehand to confirm it was the official Blippi show, and their support team assured me that it was. However, when I attended the event, it turned out to be “Be Like Blippi,” which was completely different from what I paid for. What’s worse, when I reported the issue, a supervisor later confirmed that I had indeed purchased “Blippi,” not “Be Like Blippi.” Despite acknowledging the discrepancy, StubHub refused to issue a refund and instead blamed the event organizers.

Paid money for tickets for a show that was cancelled. Stub hub provided no notification. Not only lost money on travel to and from the venue. I have been trying for over a month to get my money back. Spoke to numerous customer service reps/, managers etc with same excuse their system not showing cancelled showing postponed. I sent proof of cancellation the day after the show was cancelled. Just unprofessional and ridiculous.

I bought tickets for my mom and I to attend Phantom of the Opera four months in advance. As the day came near, I was unable to Download my tickets to my mobile. I reached out to the assistant and was continually told not to worry about it and that my tickets were fine. Every day of the week leading up to the event, I tried to download my tickets with no luck. I spoke to three different people on the phone (over 1.5 hours of time) as well as the AI assistant and kept being told it was fine.

Very bad experience from communication to not receiving my tickets as they promised despite paying for it in advance. Don’t use them. It is more like a scam to me as once you pay they bombarding you with no reply auto emails saying your tickets have been sent but you never receive them. When you contact them to complain you have to sign is and chat online with a representative who never come back to you with any answers. Just a waste of time ….

HORRENDOUS. They never provided my tickets and refuse to refund my money. Customer service agents are very difficult to communicate with and there is no continuity of care or cohesion anywhere within this company. Thieves.

I could give 0 stars if I could. Bidding fees, terrible customer service. But user-friendly. Parking ticket is a scam on top of the tickets. I forgot how bad they were and bought tickets yesterday. I add parking and guess what? Surprise! 6 blocks away from the venue. Bad customer service, communication is a disaster.

They are absolutely no help!!! They don’t given you refunds unless your event is canceled even if it’s been over a year. Also, they lie and the rules are always changing. I recommend not buying tickets through them.

I had an absolutely terrible experience and would strongly warn others to stay far away. I purchased tickets through StubHub, and they were NEVER delivered. This feels like a complete scam. I spent close to $1,000, and when I reached out for help, customer service was completely unhelpful. They refused to resolve the issue, wouldn’t provide the tickets, and offered no meaningful solution. It’s beyond frustrating to spend that kind of money and be left with nothing. Avoid at all costs. This was a huge mistake and an incredibly disappointing experience.

I had a very disappointing experience with StubHub. I purchased a ticket for Moulin Rouge in Miami in the Orchestra section, Row K, and paid over $400 for the ticket. When I arrived at the venue, my seat was not available. I was sent to the ticket office, where I was told I had to pay an additional $35 and was issued a different seat in Row N. Because of this issue and the time it took to resolve it, I missed part of the show and was later seated in the balcony instead of the orchestra section that I originally paid for.

Do not purchase parking from this company. StubHub will send you to an unsecured lot, far from the venue, and no transportation unless you Uber. No refunds, because even though you’re from out of town, your Crystal Ball should have warned you. Unfortunately, I thought I was going to a safe & secure parking lot, no cancellations. All the horrible reviews are true.

I purchased four tickets to a show in New York on Sunday, December 28, 2025, under a specific order number. As I was no longer able to attend, I listed the tickets for resale on StubHub under a separate order number. Shortly after listing, I discovered that the original seller had never fulfilled my purchase. I never received the tickets, and my order was subsequently cancelled. This left me with an active resale listing for tickets I did not possess and could not deliver.