StubHub

StubHub Reviews

About StubHub

StubHub offers an online ticket marketplace. Specializing in event tickets, the site allows customers to buy and sell tickets for sporting events, concerts, theater and other live entertainment. Founded in 2000, StubHub provides a transparent and secure transaction process, including a fan protection guarantee to maximize customer satisfaction.

Pros
  • User-friendly app and website
  • Quick and easy ticket purchasing
  • Responsive customer service
  • Good deals on tickets
Cons
  • High fees for buyers and sellers
  • Inconsistent ticket availability
  • Delayed payment processing

StubHub Reviews

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    Page 3 Reviews 36 - 236
    Verified purchase

    Reviewed Jan. 2, 2025

    I purchased parking advertised as "Liberty Bowl Stadium Parking" for the game on Dec 27, 2024. After receiving the pass, it was in a private garage located 37 minutes by foot from the stadium (Google maps). I purchased a pass at the stadium from another platform. They offered me a voucher for 25% off my next purchase. No thanks.

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    Reviewed Jan. 1, 2025

    Terrible online experience. Absolutely awful. They make logging in And obtaining the tickets so absurdly complicated. Just friggin email the tickets and be done with it without some any reroutes to login.

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    Verified purchase
    Customer ServiceSales & Marketing

    Reviewed Jan. 1, 2025

    Do not trust buying tickets on StubHub. They ruined my family’s New Year's Eve night out. We had purchased tickets to Billy Joel for New Year's Eve night for our family and after paying for them on stubhub they tell us the tickets will be delivered by the day of the show. After waiting 5 days and no tickets I contacted them the day of the show. They gave me the complete runaround after 4 hours back and forth on the phone and being disconnected 4 times. Then they tell us we have to wait for 3 hours before the show to see if the seller will email us the tickets. Now being 2 hours away from the concert that starts at 9:30pm on New year's night we had to wait until 6:30 pm to see if we were going to the show. After telling us if the seller does not send the tickets they will guarantee equal or better seats for us.

    Well after finally waiting until 7pm they send us details of the tickets they will offer us in replacement, well they were nowhere near as close as what we paid for as we paid a lot for 4th row center and their offer was towards the back of the arena. We had to settle for a refund on a night that we had planned for 2 months only to be let down by lies and horrible assistance by stubhub. Please note that the tickets they sell is not owned by stubhub as they are sold by people selling their tickets and they have scam sellers that sell tickets and stubhub does not care about you and your plans.

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    Staff

    Reviewed Dec. 31, 2024

    The website was not user friendly for buying tickets. I had purchased three tickets and was unable to download and receive 1 ticket. After trying for three days to reach the seller to resend the ticket, this finally happened less than 1 hour before game time. Since my party wanted to enter the arena before this, I was forced to buy a ticket from another vendor.. I had to deal with multiple staff, wasting several hours of my time and being told your tickets are 100% guaranteed. No refund was offered for at least the 1 ticket. Lack of empathy and direction to the appropriate decision making staff was evident.

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    Sales & MarketingStaff

    Reviewed Dec. 29, 2024

    I bought 2 tickets for $96 each. Stubhub’s “service fee” was $45 per ticket. It said Guaranteed “2 seats together”. Afterward I find out that this venue has no seating. I called Stubhub and spoke to a supervisor and it was like talking to a wall. She said all sales final and I said they misrepresented seating. She said that general admission means no seats s as be that no row was shown and no seat so I should have known. I spent almost $300 to stand for 2 hours. Be careful of these people.

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    Customer Service

    Reviewed Dec. 29, 2024

    Paid for 2 NFL tickets and parking pass. On the morning of the game 2 hrs before kickoff I finally got the email claiming my tickets were unavailable. The entire month leading up to the game I constantly asked when would I get my order. And repeatedly was told money back guarantee. What about my time, gas, hotel and other expenses? Absolutely never will I use them again.

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    Verified purchase

    Reviewed Dec. 28, 2024

    Purchased ERAS tickets for 6k, was traveling internationally for this show, was told 48 hrs prior tickets were not available. Should purchase new tickets and will get a refund, new tickets offered. Purchased new tickets and they billed me for both and claimed I purchased both. Said they made a mistake, but refused to refund. Could resell on their site with no break in fees. Chase Bank cc is not being helpful with the dispute. Is small claims or arbitration the next step? Don't, Don't, Don't use Stubhub.

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    Customer ServiceStaff

    Reviewed Dec. 24, 2024

    I’m very unhappy with my experience with Stubhub. I made a duplicate purchase, unintentionally, because I didn’t know the first order had went through. The customer service agent refused to give me a refund. I asked to speak with a supervisor several times and the agent continue to talk in circles and avoid the refund.

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    Customer ServiceStaff

    Reviewed Dec. 11, 2024

    These people is not who they say they are.. I'll purchase a Usher ticket August 2024 here In Atlanta, Georgia, however, as everybody knows Usher reschedule his concert until December of 2024. I decided to Sell my ticket since it was no use of me going. The ticket was sold on the sixth of December. However they have now put me in a situation where I have to wait 8 to 10 business days, To receive the funds back into my account so the ticket was sold on the 6th of December, but the funds would not go back into my account until the 17th of December.

    Do not trust this company. Do not buy a resale ticket from this company. Do not buy any tickets from this company. They're not who they say they are. All the tickets come from ticketmaster. All of their tickets are not original tickets. Do not waste your money nor time. Looking? Do not try to purchase anything from this company. You will be highly agitated and highly disgusted by the customer service that this company provides. I promise you please stick with ticketmaster. They are the originals When he comes to Any source of tickets.

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    Verified purchase
    Customer ServicePrice

    Reviewed Dec. 10, 2024

    I bought three pretty expensive tickets for the Taylor Swift concert and never got them. StubHub said it would give me tickets that were "equal to or better than" the ones I had purchased but that I had to wait until one hour before the concert started and then they would email me with options (seriously??). They didn't send the email so I called them back and finally was sent a link with seat options that were not at all comparable to what I had paid for. The concert was starting in less than an hour and I was worried that turning them down would mean not going to the concert at all (after traveling all that way) so accepted the tickets. The value of the tickets we were given was about one third of those I originally bought. Stubhub has refused to give any refund. I will never ever use Stubhub again.

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    Customer ServiceOnline & AppStaff

    Reviewed Dec. 9, 2024

    Do not sell on StubHub, their system is not user friendly and you will be charged the fees for their poorly designed website. I listed tickets to sell on their website and tried to unlisted them the same evening. I went to their website through the link they sent to my email and the listings were nowhere to be found. Fast-forward two months later, I get an email stating my tickets were sold. I again used the link provided in that email thinking this must be a mistake, and did not see any listings again.

    I contacted customer service and they told me I had to either clear my cache, clear my browser history, or use an incognito screen to log into my account. I was able to log in with an incognito screen and saw the listings. The customer service rep told me I was responsible for the fees because it is their policy and because I logged in incorrectly, which was why I was not able to see the listings. This was my first time trying to sell tickets on StubHub and my last.

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    Verified purchase
    Online & App

    Reviewed Dec. 8, 2024

    Poor experience with failed parking ticket delivery. Because I did not report it until they failed to deliver at the event (I was told I had to report *before the event*) I was not eligible for a refund. In other words, I had to anticipate their failure and proactively submit my claim. The app still shows my parking tix are pending delivery, almost 24 hours after the event. Chat support quoted policy and told me to dispute the charge with my bank. 'Mario' could have reversed the charge on the card but refused to do so.

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    Customer Service

    Reviewed Dec. 8, 2024

    We bought tickets, they sold our tickets, asked if we wanted the next set of tickets, we said yes. Wasn’t able to see our tickets on the day of the event and customer service said they can’t help us until an hour before the event. Called and finally got a hold of someone 15 min before the event just to be told they can’t get a hold of the seller and we can’t go to an event we’ve been planning for 2 months. Wish I could give Stubhub a big fat 0. I’ve never had this problem with Ticketmaster, Axis or Seatgeek.

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    Customer ServiceStaff

    Reviewed Dec. 4, 2024

    They have the worst costume service, I was trying to resell my ticket and got no help for days of calling Stub Hub. I had 3 different reps and I would always get the same message, "We will contact our IT department to call you back to help," never received a call back. Then I was charged aging for the ticket. The ticket did sell but the stub hub site would not transfer the ticket. Never had a Issues with Seatgeek!!!!

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    Verified purchase

    Reviewed Dec. 4, 2024

    Stub Hub does not care about events or the fans, they only care about making money and the reseller. They are allowing people to sell out shows from across the country. My tickets were sent back to the reseller (in California for a show in Cleveland OH) while I was out of the country. My purchase was a Christmas gift for my 13 year old daughter. StubHub did not support me and because FedEx shipped back the tickets, I am out of the $150 gift. The ticket alert came while I was out of the country as well as the delivery. They told me it was my fault. Who sells physical tickets nowadays anyway!? Now my daughter's gift is gone and I am out the money. I am so sad for her as I do not have the funds to make it up to her.

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    Customer ServiceStaff

    Reviewed Dec. 3, 2024

    StubHub, has truly no empathy or understanding of a customer needs. I was billed TWICE by StubHub for a ticket, totaling $2,000.00. The customer service representative stated he see where the error occurred, but states SUBHUB has a NO REFUND Policy. I attempted to purchase a ticket at 9:05pm. As of 11:00pm I still had no notification that the ticket was purchased. So I went back to STUBHUB for confirmation. I saw no indication that the ticket was purchased by email, or that monies were deducted from my bank account! So I did the procedure again. I contacted StubHub first thing the following morning. The representative was nonchalant, and basically provided no help. I asked to speak with a supervisor. I was placed on hold and 10mins later the line goes DEAD! I strongly advice anyone reading this review, to use TICKETMASTER for all of your entertainment purposes!

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    Customer ServiceCoverage

    Reviewed Dec. 2, 2024

    I will never buy tickets from StubHub again. They do not actually honor their "FanProtect" policy. I bought tickets through StubHub and the original owner of the tickets, or "original vendor" did not send me tickets until 9:15 while the show started at 8. I got to the venue early and was on the StubHub app and website trying to get assistance and they both were glitchy, pushing me back to the main account screen at the same starting point of "please check how to get your tickets." It was a never-ending goose chase with no success. As per their policy, if I did not receive the tickets in time for the show, I would get a refund. So, I ended up buying a ticket at the venue and figured I would sort it out later. The next morning, customer service told me that because it was "after the time of the show," they could not honor the refund. So unacceptable, so shady. Never again.

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    Reviewed Dec. 2, 2024

    Stubhub is a secondary ticket seller. They do not stand behind their products they are selling. We requested a parking pass for a football game and were given a random parking garage in the downtown area of Los Angeles, 3 miles from the stadium through horrible neighborhoods and multiple interstate systems. We ended up leaving the garage and going to the stadium and finding a parking place. StubHub told us to pound sand as far as a refund went. Fool me once, won’t fool me again.

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    Customer ServiceStaff

    Reviewed Dec. 2, 2024

    Stay away… I have used this company many times with no issue until now. I paid for tickets that were confirmed but when I arrived at the event were not available. I spent two hours speaking with 4 representatives to resolve the issue. Only one was really helpful while the others just kept saying how sorry they were that this was happening. I was offered replacement tickets but the seller should be investigated for selling tickets more than once. The original seats were taken when I got to the event. When I asked how StubHub worked to prevent this there was no answer. I won't be using them again.

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    Sales & Marketing

    Reviewed Nov. 30, 2024

    Sold two tickets, showed proof where buyer accepted tickets and now StubHub refuses to pay. They have been holding my money for over two weeks. Total scam. I will be using Seatgeek from now on. Be aware because they are criminals.

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    Verified purchase
    Punctuality & Speed

    Reviewed Nov. 27, 2024

    I bought tix on StubHub, they never came through. We went to the event. Had to pay an extra $200 to buy tix at the event and never got a refund. Not that it mattered, no one paying me back for the other money I had to pay out. The site kept saying try again, but there's no contact info to talk with a person. So yes, we had to take the risk to travel to the event and once its was apparent that weren't going to get our tix, I made the decision to buy them again at the box office. My choice, but I trusted Stubhub to do their job. Never again, I'm done. I deleted my account and I only wish I had some way of making them not hold on to my data.

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    Customer Service

    Reviewed Nov. 26, 2024

    Charges you for tickets even if you back out of a transaction. Upon receiving a quote online for tickets, including their $498 fee, we navigated away, but the site charged us anyway. No one on their phone service responds with accurate and timely information. You cannot trust them. You should *never* buy from them. Had to go through my credit card agency to dispute the charge. Will make you wait several weeks for a refund FOR A TICKET YOU NEVER BOUGHT!

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    Verified purchase

    Reviewed Nov. 26, 2024

    I no longer sell my tickets on StubHub when their system double-lists my one set of tickets. I ended up paying the second buyer more than the value of my listed tickets. They did not explain how I could access their system. The school allows you to choose which tickets to transfer to Stubhub and then they fade out so you can't select them again. Stubhub says I had to make up to the 2nd buyer. They confirmed the 2nd listing but could not be bothered to correct or help me. They didn't believe there was an error in their system. I said I would post it on social media so here it is.

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    Customer ServiceSales & MarketingPriceStaffEase of Use

    Reviewed Nov. 25, 2024

    StubHub has been a frustrating experience from start to finish. First off, their customer service is nearly non-existent. When I encountered an issue with my ticket order, it took ages to get a response, and when I finally did, the representative seemed uninformed and unhelpful. The website itself is often glitchy, making it difficult to navigate and complete purchases. I also found that the ticket prices were misleading; additional fees were tacked on at checkout, which made the total much higher than initially advertised. It felt like a bait-and-switch tactic.

    To make matters worse, I received tickets that were not as described. They were listed as "best available," but they turned out to be in the farthest corner of the venue, with a limited view. When I tried to address this, I was met with vague responses and no real solution. Overall, my experience with StubHub has been incredibly disappointing. I expected much better service and transparency, but instead, I was left feeling frustrated and cheated. I would not recommend using StubHub for ticket purchases.

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    Verified purchase
    Customer ServiceSales & Marketing

    Reviewed Nov. 23, 2024

    Do not buy anything from Stubhub. They are a scam. They sold me tickets for a show that had already started over an 1.5 hours ago. In fact, the show is still listed on the site hours after it was over. There are two shows, a matinee and an evening show. In theater, it is standard practice that the sales stop about an hour, no later than 30 minutes before the show starts. It had never occurred to me they would try to sell me dead tickets. Then a call center clearly overseas reading from scripts tried justifying it like "maybe give the tickets to a friend", what friend wants tickets to an event that's over? I haven't bought from StubHub for a while but this is the very last time. Never again. Please anyone reading this, stay away from this untrustworthy company.

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    Customer ServicePrice

    Reviewed Nov. 23, 2024

    Subject: Warning – Issues with StubHub Service: Overcharged Fees, No Ticket, No Refund. Dear [Buyer’s Name], I am writing to share my experience with StubHub, as I believe it’s important to inform others about potential issues before making a purchase on their platform. I recently used StubHub to purchase tickets for an event, but unfortunately, the experience was far from satisfactory. Not only was I charged an excessive service fee—far higher than what was initially indicated—but the tickets I purchased were never delivered. Despite multiple attempts to contact their customer service, I received no resolution, and no refund has been issued.

    I strongly advise anyone considering using StubHub to proceed with caution. If you find yourself in a similar situation, I recommend disputing the charge directly with your bank, as StubHub's customer service appears unresponsive and unwilling to resolve any issues. Buyer beware—take care before making a purchase through StubHub, as their practices may not align with what is expected from a reputable service.

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    Punctuality & Speed

    Reviewed Nov. 22, 2024

    A very shady and dishonest company, BEWARE of the Bait-and-Switch scheme that they have going on. Stub Hub added excessive amount of charges after I had paid. They refused to even consider any options when I reasonably tried to reasonably remedy this issue the following day, several hours later when I was finally able to reach someone.

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    Customer Service

    Reviewed Nov. 20, 2024

    Sold a ticket online. Buyer accepted it. Received emails that everything went fine, and I should expect my payment. 3 weeks after still no payment, and customer service tells me that "the buyer was not happy with the ticket (?), and that the Stubhub tried to send me back the ticket". I didn't receive any notification. Overall, either the buyer lied and enjoyed the event for free. Or Stubhub decides not to pay some customers.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 20, 2024

    I will personally never use StubHub EVER again. One, the fees were more than the tickets, but what is really upsetting is that my tickets were never delivered. I followed the email instructions to the letter on how to receive my mobile tickets. They never appeared. I ended up having to purchase tickets at the door after several attempts of calling customer service. I was able to report my problem to a virtual assistant that sent me a message stating that my refund would be processed because I was protected by their purchase program. Something told me to keep trying to contact a live person. I finally was able to talk to a customer service rep on Tuesday afternoon only to be told that no refund would be processed. The event was over. I will use continue to use TicketMaster but will never recommend StubHub to anyone. STAY AWAY FROM StubHub!!!

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    Reviewed Nov. 17, 2024

    I just attempted to purchase two tickets to a Pentatonix show at the DCU center in Worcester MA. I found two great seats and started the purchase process. At checkout I discovered that my $92 tickets did not include the additional $43 service fee...per ticket....RIDICULOUS. I did not complete the purchase even though I would have enjoyed the show.

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    Verified purchase
    Sales & Marketing

    Reviewed Nov. 16, 2024

    In my recent experience, StubHub operates on the edge of fraud or engages in fraud. They sold and invoiced me for one thing and then delivered a pass for a far inferior item. When confronted they offered a 25% credit on my next purchase. I suspect they are doing this to many people and would support anyone who wants to pursue a class action against them. I suspect an initial round of discovery would show that this is an intentional scam to pump up their profits. When confronted they were quick to admit they did what I suggested (the unauthorized swap) but said - too bad just take a 25% coupon in replacement.

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    Customer Service

    Reviewed Nov. 16, 2024

    Purchased two tickets and parking pass to a college football game. Went online the next day to receive my tickets and StubHub said the football tickets were no longer available but offered me tickets further back and twice as much. StubHub refunded me the football tickets but would not refund the parking pass $59! Talked with customer service on the other side of the planet and they offered me no help!

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    Verified purchase

    Reviewed Nov. 16, 2024

    This is the worst place to purchase tickets. Drive in to town getting hotels preparing yourself after calling a entire day just to never receive tickets. Why they continue to sell tickets online on top of everyone tells lie. Beware. Just use Ticketmaster.

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    Customer ServicePricePunctuality & Speed

    Reviewed Nov. 15, 2024

    Absolutely Horrible Experience - Avoid at All Costs! From a buyer's perspective: I purchased tickets to a play for my family, but 60 minutes before the show, I received a call saying the seller had decided not to sell the tickets after all. According to their policy, they are supposed to find replacement tickets, but despite other seats being available (albeit in better and more expensive sections), they refused to provide them. I had no choice but to buy from a different vendor at 300% of the original price just to avoid missing the show we were already enroute to.

    From a seller's perspective: I sold tickets and delivered them on time, with proof that the buyer received them. However, I was hit with a "canceled tickets fee" of nearly $200. After providing evidence and spending almost five hours in chats and on phone calls, I’m still fighting to get my money back—six weeks later! They even acknowledged in writing that it was a mistake, yet keep insisting "nothing can be done until it's approved." No one can tell me how long that will take. This company is beyond incompetent and unethical. Save yourself the headache and stay far, far away!

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    Customer ServiceSales & Marketing

    Reviewed Nov. 15, 2024

    StubHub is the worst. I never received tickets. I emailed and called them and they finally told me they couldn’t do anything about it. Use any other ticket broker because this site is a scam. I talked to the Cal ticket office to try and get my tickets but they said this always happens with StubHub.

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    Customer ServicePriceStaff

    Reviewed Nov. 14, 2024

    I’m incredibly disappointed in my recent experience with StubHub. After being assured of a full charge reversal due to a confusing transaction, StubHub’s support team has gone back on their word, refusing to honor their initial commitment. Every time I reach out, I receive the same generic, copy-pasted response, with no actual resolution or escalation.

    This lack of accountability feels unprofessional and is especially disappointing given the high fees StubHub charges. I’ve been a loyal customer for years, both buying and selling tickets, and expected a reputable company to stand by its commitments. If StubHub values its long-term customers, they should address this issue, rather than push it aside with scripted responses. I’d advise others to be cautious when dealing with StubHub. If an issue arises, there’s no guarantee they’ll make it right – and getting any meaningful support may be more frustrating than it’s worth. I hope they address these issues before more customers have similar experiences.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 13, 2024

    Never received my tickets so I called and the representative kept saying my email “bounced”. I then provided her with another email and then that one was “invalid”. Third email given was “invalid” and the fourth email given was “already in use”. I was so livid! I demanded a supervisor and he got things handled. I was 30 minutes late to my event due to the parking pass being 20 minutes away!! Never used it and I don’t care for a refund. Worst experience ever.

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed Nov. 11, 2024

    When things go right, StubHub is great. If there is a problem, you will get NO help. I spent hours on the line with customer service trying to get to my tickets (kept getting an error message when I tried to download them), was promised by multiple customer service reps that they would call back or email me with either my tickets or issue new ones. None of that happened. I ended up paying three times what my ticket would cost 45 minutes before the show. Now I am trying to get my original tickets refunded, and they are promising to call or email me within 5 days to confirm. Will never, ever buy from them again. I'd rather pay more than deal with the craziness of working with them. THEY ARE THE WORST.

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    Sales & Marketing

    Reviewed Nov. 10, 2024

    I am stupid for buying from them again. I didn't realize until tits was too late. At least time they gave me 30 days' notice to replace tickets, but now I understand. They allow people to hedge ticket sales on their site for a minimal cancellation fee and continue to offer them for sale up until the date of the show. Then they will offer you a small voucher to buy tickets that are worth a fraction of what you paid. In my recent case - tickets I purchased for $225+ a seat replace with a $8 voucher and a set they are currently selling for $56. This company is a scam!

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed Nov. 7, 2024

    Use Seekgeak instead. You’ll be so glad you did. StubHub is a terrible company. The fees are ridiculous. You’ll pay half to double the amount of the ticket in these ridiculous fees which aren’t posted anywhere on the ticket price. I bought a ticket and five seconds later realized I chose the wrong date but they wouldn’t take the ticket back. And they wouldn’t even waive the fees of a second ticket if I bought it for the right date. Customer service is a joke. I don’t even know why they pay these people. They could get away with just a recorded message that says “ha ha too bad for you”. Pretty much the attitude I got was too bad, you should’ve double-checked the date. Instead, you can sell it and pay even more fees to sell. I will never ever be back to StubHub.

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    Customer ServiceStaff

    Reviewed Nov. 6, 2024

    The site showed up with my favorite artist on the instagram with a fake ad made me think that the concert was for the artist. Also, with the time clock showing the offer is only for limited time, so you rush to buy. I realized after purchasing the tickets, the show wasn't for the artist. I emailed the site right away calling for cancellation, spoke with the customer service rep. They all declined the cancellation request. I had to contact my credit card company to dispute the charge when it comes through. These guys are scammers!!!

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    PricePunctuality & SpeedStaff

    Reviewed Nov. 6, 2024

    Purchased a parking pass but was sent the wrong location by seller. Contacted StubHub to report. Was told they would contact seller and have correct pass sent to me. No pass arrived in time for event and I had no choice but to purchase another, 4 X more expensive pass the night before the event. When I called customer service for the $100% promised guarantee was sent a $26 coupon to use at Stub Hub. Issue is now turned over to another team and I am waiting to see if refund will be made. Of course, they will issue a refund for the ticket I wasn't sent; no reimbursement for the much more expensive replacement that I NEVER would have purchased had Stub Hub not left me high and dry. Stub Hub is great when it works, but they are completely impotent when things go wrong.

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    Reliability

    Reviewed Nov. 5, 2024

    Worst ever - purchased 2 tickets but got only 1. Customer support refused to refund/replace and insisted that I need to return the one ticket I got when the game is going to start in an hour. StubHub doesn't want to address the customer's pain point caused by unreliable seller and their flawed system.

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    Verified purchase
    Sales & MarketingPriceStaff

    Reviewed Nov. 4, 2024

    They are crooked, liars, and scam artist. Will sell a ticket that does not even exist and take your money, put it in their bank, draw interest, and say sorry. They are needing to be shut down by the government for being total scam.

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    Customer Service

    Reviewed Nov. 4, 2024

    I would give a zero if I could. I ordered a parking pass and never received it. Called the company and was unable to get money back. Worst. Company. Ever. They steal your money and don’t give you the tickets.

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    Verified purchase
    Punctuality & Speed

    Reviewed Nov. 3, 2024

    I kick myself for not reading the StubHub reviews before making a purchase. Purchased two tickets for SMU/Pitt football game over two weeks prior to game. (Also with a ridiculous surcharge of nearly $40/ticket). Despite promises of delivery up to two hours prior to kick-off, tickets were never delivered. There is a reason this company has an overabundance of 1 star reviews. How they stay in business is a mystery to me.

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    Verified purchase
    Customer Service

    Reviewed Oct. 31, 2024

    They sold me a parking pass for the Hollywood Bowl that was 2.2 miles away for $50. It wasn’t revealed where the parkade was until the day before the show. Even though the operators said it would be resolved and I would get an email, it never came. On Parkopedia, there are spots within a 15 minute walk for $10-30. Nobody wants to walk 50 minutes before the show and 50 minutes after.

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    Customer Service

    Reviewed Oct. 29, 2024

    I purchased 3 tickets for Sting in Chicago and spent $400 each about 2 weeks before the show. Several days after the purchase I was informed my tickets were ready to download to StubHub via Ticketmaster I guess. While I purchased 3 tickets only 2 were provided by the seller. How that's allowed I have no idea. Again they let me purchase 3 but only delivered 2. For the last 48 hours I was on call after call with StubHub trying to get the third ticket and was eventually told it was not available. Nobody at StubHub took accountability and the alternate seats I was eventually offered were further back than my original seats. I requested a full refund and while I will likely receive it that was the WORST EXPERIENCE I have ever had with a ticket site and a complete and total waste of time and I will AVOID StubHub at all costs. I strongly recommend checking other sites that may be more reliable.

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    Verified purchase

    Reviewed Oct. 29, 2024

    I purchased tickets from StubHub that were supposed to have a "clear view". They are actually in an obstructed view section. StubHub refuses to exchange the tickets. Their explanations don't make sense. I spent over $1,500 for 2 tix and they won't cooperate. Never buy from them again.

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    Customer Service

    Reviewed Oct. 26, 2024

    The only way they got a 1 star is because there was no 0 option. I contacted them 7 times prior to an event which I sold tickets. 5 of the 6 times I provided proof of ticket transfer and was told I was good, don't worry about it. Now I am being charged for the tickets not transferring. I begged for help and did not get any help from Stubhub. I purchased tickets thru Stubhub earlier in the year for a concert and same thing happened to me in which I could not get my tickets. Called them then and stayed on the phone for 45 minutes and never got it resolved. I had to go to will call window and show them where I got tickets and couldn't get stubhub to help. HORRIBLE COMPANY AND HORRIBLE SERVICE.

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    Reviewed Oct. 26, 2024

    I purchased two tickets to a show on October 23 and was only issued one ticket. The venue would only allow entry for one of us. Stubhub refused a refund. I 100 percent do not recommend using their site. Most of the reviews I’ve seen say the same. Do not give them your money. Worst experience I have ever encountered!!!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 24, 2024

    My concert was cancelled and I was advised I would have the option of receiving a refund voucher or full cash refund. That was on Oct 5th. I opted for a full cash refund. I reached out 2 weeks later because I had not received my refund and they advised me that they sent it and it can take a few days. I have now spoken with AI twice, 2 phone representatives, and 4 live chat representatives who have all given me different answers about my refund. I truly feel scammed by StubHub and will not ever be using them again.

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    Reviewed Oct. 24, 2024

    The fee for StubHub was almost 50% of each ticket and I didn't realize until it was too late. Once I realized what had happened I quickly checked to see if I could cancel. There are no refunds. I wasn't paying close attention and thought I was actually in the venue's site. I had no intention of buying through a third party and will be sure I never purchase anything through StubHub again. I'm just hoping I actually get the tickets before the show. After reading other reviews, I'm afraid I may have just thrown $334 away ($108 in fees).

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    Verified purchase
    Customer ServiceSales & MarketingPrice

    Reviewed Oct. 21, 2024

    We bought tickets to Sabrina Carpenter in July and the vendor had still not transferred the tickets with a proper link a month before the show in October. I called repeatedly and they assured me not to worry because they contacted the vendor and he has the tickets and will resend. They also assured me that is anything went wrong, they would get me other tickets to the show of equal or better value. This went on until the day of the show. I stood outside the United Center with my kids, waiting for StubHub to transfer me the promised tickets. Turns out the vendor was scamming me all along, sold them to someone else for more money and StubHub holds no accountability. They wouldn't give me any answers until the show had started and by then tickets skyrocketed to over $3000 a piece. At that point, I couldn't get any other tickets and my kids were crying and crushed to miss the show we had anticipated for months.

    On top of it, StubHub does not hold the vendor responsible in any way. I got a refund, but they will just keep letting these vendors disappoint and scam people on their website. It is disgraceful the way these companies work and power they hold to charge people exorbitant amounts of money and then screw them over if they can get more from someone else. Something has to be changed in the ticket buying world.

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    Customer Service

    Reviewed Oct. 20, 2024

    I am the only person who has access to my account, I had 3 separate orders that said I bought tickets and 1 in Italy and I somehow got them canceled, then a few weeks later I have 2 tickets to Bears–Packers and somehow they were listed and sold for 3.80 after I paid over 700 dollars. I tried 2 times to resolve this telling them I never listed or bought anything but my Bears tickets, a week later I get an email saying they are not responsible for family listing my tickets. Then I finally canceled them with no help from StubHub and they charged me 4 dollars for cancelling, I would never buy these inflated tickets or use this dangerous website with my personal bank info, as soon as my parking pass comes I'm deleting my account and never coming back here again, hurry before it's too late. Run!

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    Customer Service

    Reviewed Oct. 20, 2024

    Do not do business with this company. They took our money with no delivery of service or support. We have called customer service MULTIPLE times and they are all trained to not help you and just say “nope this is how it is”. They are stealing people's money without an ounce of remorse or customer service.

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    Customer ServiceCoverageSales & MarketingPunctuality & SpeedOnline & AppStaff

    Reviewed Oct. 20, 2024

    I had one of the worst trading experiences with StubHub. The company does not make you aware that all sales are FINAL and there is no Refund or Cancellation. I made an accidental mistake with buying a ticket and emailed StubHub within a few minutes to ask for cancellation. I got no response and then found that its initial confirmation email was from a "no-replay" address. The company's website does not provide its contact information. It was through a live chat I got its phone # - 866-788-2482. Supervisor refused to cancel the order, citing the policy that all sales are final. Where is this policy? Small fonts at the bottom of its website - the user agreement. So it is the buyer to blame. Do not be fooled!

    Supervisor also cited the reason that ticket's owner was informed for the transaction and thus cancellation was not possible. But StubHub's initial email wrote, "hold tight" and the ticket would be delivered before the event (in 10 days!). After about a 2-hour talk about the matter, the tickets were emailed to me (so I cannot cancel them). Lesson? If anyone still worries about a ticket not being delivered on time, just ask for cancellation, right?

    Finally, when I asked about selling the tickets that they cannot cancel, the company's agent could not clearly explain the selling procedure. After many probes, he said the seller must pay a fee to StubHub and the amount of fee is unknown until the tickets are uploaded to the website for sale. hahhaha... The supervisor cannot even provide his badge# and the location of the company's headquarter because of the company's "policy." I cannot find honesty or trustworthiness in StubHub and its employees. I will never use StubHub.

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    Customer ServiceStaff

    Reviewed Oct. 19, 2024

    I never received my tickets that I paid over $600. I purchased tickets in advance several month before the event and never got my tickets. I Called them 5 times and spoke with 5 different agents, customer service is very bad.

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    Customer Service

    Reviewed Oct. 18, 2024

    I purchased NFL tickets back in May. I finally get an email for my event the week of and there is error when hitting “accept”. I got an error message. I had it escalated supposedly since Monday and here it is Friday No tickets. Worst service.

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    Reviewed Oct. 18, 2024

    DO NOT TRUST THIS SITE!!! To sell tickets or buy tickets. Worst experience ever. I try to sell my ticket and end up canceling the sale, and all they did was charging me for my own tickets because apparently there was an offer on the tickets and they took off $400 out of my account because I canceled.

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    Verified purchase
    Customer Service

    Reviewed Oct. 17, 2024

    They canceled 2 of my 3 tickets. Didn’t give answer properly when called but instead they redirected me to Ticketmaster. Ticketmaster told me to buy tickets from their site since they didn't cancel them either. They also said that I must be able to get refund from StubHub. So bought tickets from ticket master thinking that StubHub will refund me since they canceled the tickets.

    Called them for refund. They kept asking me for proof for canceled tickets. This was bizarre since they canceled my tickets and not me. Took a while but sent them in email the screenshots of the cancelation of 2 tickets proof. They said they will refund. Kept emailing them for few days and they kept vaguely promising that they will refund. Then they said they won’t and instead gave me tickets again that I no longer needed since I already bought from ticketmaster. I told them this as well. They then gave me option to sell those tickets in their site and not refund.

    Event is tomorrow and they put the burden on me to get refund myself. All I wanted was to buy tickets to events. I must have been careful with clicking on google search results which led to StubHub where I bought these "tickets" but did not know that they can steal my money and abandon me. I didn’t know what I signed up for until it’s too late and lost 257$. This has been a tiring experience for a week and I am never going to use this site again. I would suggest that you guys do the same.

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    Customer ServiceStaff

    Reviewed Oct. 15, 2024

    My son wanted to go to the SF Giants game for his 9th bday. He has Cerebral Palsy so he is in a wheel chair. The site didn't have any info on ADA seats so we downloaded the map of the baseball park and choose 6 tickets that appeared to be wheelchair accessible. The next day I called the customer service line to make sure we had the correct wheelchair accessible tickets. Stub Hub was absolutely no help, after speaking with 5 different managers, (as everyone who works there seems to be at the manager level) we were told they don't have an ADA option.

    One man actually said, "Sorry we don't sell handicap seats. You can only buy those kind of tickets directly from the stadium." I explained we already bought these tickets, and the site doesn't say anything about not selling ADA tickets. They again told me to call the stadium. I requested a refund and the only answer I could get was "You need to repurchase tickets directly from the stadium. We do not give refunds for any reason. Sorry the only way to get your money back is to repost the tickets for sale yourself." I feel like this is not all my fault. I searched all over the site and could not find the "We don't sell ADA tickets" anywhere. We will never buy ticket from StubHub again.

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    Customer Service

    Reviewed Oct. 14, 2024

    The parking pass I purchased through StubHub for $38 had an incorrect address to the parking garage. Needless to say I ended up paying for parking at the garage addressed on my voucher because the QR code was invalid. Instead of refunding my money StubHub gave me a $9 voucher. They said I should have called them during my event for a refund because that is their policy.

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    Verified purchase
    Sales & MarketingPriceOnline & AppStaff

    Reviewed Oct. 13, 2024

    Their app is designed to hide the fees and to automatically scroll the final cost details up so you click continue. I did because every company shows you at some point the fees. But them hiding it by giving you a scrolled up page is very deceiving and I just lost $320. Btw, the fees were $99 for$220 in tickets! Avoid them at all costs. There's a bunch other platforms that make a better job at being honest. They are being sued right now because of shady practices, no surprise so avoid. The order id ** if you wanna confirm. $99 dollar fees is just crazy. I show in this YouTube video how they hide it **. Notice how the "review order" button just takes you to another button. You have to move to the upper part of the page to see the total fees. Very predatory mind trick move from them and then their staff is condescending when you say you feel scammed.

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    PriceStaff

    Reviewed Oct. 12, 2024

    Do not ever order parking pass from these people. Address they gave me did not exist. Couldn't find parking, way too expensive and ended up paying for parking elsewhere. What a joke. No refund given and didn't care either. I paid $65 and was able to park at the Bridgestone Arena for $20

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    Verified purchase
    Customer ServiceOnline & App

    Reviewed Oct. 11, 2024

    Listed two tickets for sale on StubHub and the Stubhub app froze. When I checked on my computer, there were four tickets listed instead of 2 so I immediately deleted the two. 10-15 minutes later, sales went through for all 4 tickets. I was charged for the 2 tickets that I did not have so ended up losing money instead of receiving money from the sale. Called Stubhub and explained the issue with their app and they said there was nothing they could do. The customer service here is horrible and you may end up actually losing money selling on Stubhub.

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    Customer Service

    Reviewed Oct. 9, 2024

    I purchased tickets to the Liberty Flames vs. Appalachian State Mountaineers Football game on Saturday Sep 28, 2024. Unfortunately, western North Carolina, where the game was supposed to be played, was impacted heavily by Hurricane Helene, and the game was canceled, not to be postponed or rescheduled, as confirmed by the venue and both football programs. Despite providing the email I received from the venue and multiple direct links to both schools' websites confirming the game will not be played, StubHub refuses to process my refund or escalate the issue. Customer support has been extremely unhelpful and at times even unprofessional.

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    Customer ServicePrice

    Reviewed Oct. 9, 2024

    On 08 April I purchased 3 tickets via StubHub, to the 06 Oct Packer/Ram game at SOFI. I had called stub hub countless time over that 7 month period, in order to download the tickets. Was never able to talk with anyone who understood English, so it was a very frustrating experience, as I had people booking expensive flights to come to this game with me. ON GAME DAY, I was told that stub hub couldn't reach the seller and that I "should have them by kickoff time (1:25). If not, they said, I could call back...wait the 30-40 minutes for someone to answer, then start ALL OVER again to describe my situation. At that time, they would either offer me alternative seats (not necessarily together), or refund my $2,300. I also spent $137 on parking.

    Standing in the hot sun, waiting three hours for the email, so we could get in line, at 1:15, I asked one of my colleagues to search online for alternate tickets (NOT STUB HUB), in case the stub hub tickets never showed up in my email, which she did. At 1:25 the email still had not showed, so I waited an additional 3 minutes, refreshed my email and check the spam box. NOTHING from stub hub, so my colleague purchased the alternate tickets. Almost immediately after she completed the purchase, I got the email from stub hub, directing me to download my tickets via the Ticket master account.

    The stub hub tickets (with the $530 "service fee"), had cost me just under $2,300, PLUS I had (2 days before), purchased ANOTHER game ticket from stub hub, for $272. Now I had a total of $2,572 in tickets I never was able to use. When I contacted them for my $2,572 refund, I was told that they HAD sent me the tickets before the 1:25 deadline (which they had not), and so I couldn't get my refund. This is case number one.

    Case number two: A couple of months ago, I had also purchased (through stub hub), two tickets to the UNLV/Boise State football game at ALLEGIANT, that was originally scheduled for Saturday, 26 Oct but had since been moved to Friday, 25 Oct. No way we can attend that so, the option is to offer them up for sale, through stub hub. I read the fine print, and it reads that, if I fail to provide the buyers the tickets by game time, stub hub will offer them alternate tickets which...wait for it... I would be CHARGED FOR!!!! I ALREADY know that I'll not have these tickets by game time, because stub hub left me hanging at the Packer game. I'm stuck with these $375 tickets and $119 parking pass, because who, in their right mind, will trust that these tickets will magically show up as a transfer from me JUST prior to game time?? I'm STUCK with no option but to eat these tickets as well, because stub hub will CONTINUE to swindle me.

    I've lost a total of $2,931 to stub hub, unable to use or sell ANY of these tickets, and all I can do is suck it up. I'm retired Navy and I don't have lots of extra cash, so this wasted $3,000 Just before the holidays WILL sting!! If this country still has a BBB, or ANY entity that cares, I hope that somehow stub hub is shut down and forced to refund.

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    Customer ServiceStaff

    Reviewed Oct. 7, 2024

    Wish I would have looked at reviews for Stubhub before I purchased tickets for the Florida Panthers opening night. Basically what happened to Ralph in Philadelphia is what's happening to me. The customer service reps definitely are not helpful. They are trying to act like they understand you but they don't. NEVER EVER AGAIN. My Mom and I will eat the $458 just so I don't have to call again. Unbelievable.

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    Staff

    Reviewed Oct. 7, 2024

    The worst provider. We bought four tickets to a comedy show and were promised to get the tickets two hours before the show. The tickets never were never sent after being charged over $300 and the staff was uselessly unhelpful. DO NOT USE this provider.

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    Customer ServiceSales & Marketing

    Reviewed Oct. 7, 2024

    Our order #**. Dealing with StubHub is the worst experience that anyone can imagine. Stub destroyed our 60th wedding anniversary. I had purchased ticket to Garth Brooks for our anniversary on September 26, 2024. In numerous emails, chats, telephone conversations, and letters, we were assured that we had the tickets. Until late on September, just before the show, we were informed that "unfortunately, your seller is not able to provide the tickets that you originally purchased. Choose Alternative tickets." I am 86 and my wife is 79. We had driven from Mesa, AZ to Las Vegas to attend the show, only to find that we could not get tickets. StubHub lied to us over and over. What a scam.

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    Customer ServiceSales & MarketingStaff

    Reviewed Oct. 5, 2024

    Horrible experience, I bought 4 tickets for a concert, I paid almost 800 dollars, the next day I received an email saying they were sorry, but they did not have the funds and that if I wanted a replacement seat, I agreed, and a representative told me that I would receive an email with the tickets the same day, the time came and when I did not receive anything, I called and they thought they were very calm and told me to ask for a refund, because they did not have the tickets, it was incredible, what a horrible moment, without giving you any explanation, they tell you that you will no longer be able to go to the concert, and also that I must wait up to 7 days to receive my refund, this company is a scam, if you do not want to have a bad time, never buy tickets with these thieves.

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    Customer Service

    Reviewed Oct. 5, 2024

    I purchased tickets for a concert that was canceled, and StubHub still hasn’t refunded my money after three months! Their customer service has been useless, giving me the runaround every time I call. I’ve followed all their procedures, yet they keep “investigating” without any resolution. How long does it take to process a refund for a canceled event? I’m beyond frustrated with the lack of communication and accountability. I’ll never use StubHub again and wouldn’t recommend it to anyone. Buyers beware — they’re quick to take your money but will leave you hanging when it comes to a refund??

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    Customer Service

    Reviewed Oct. 4, 2024

    Went to see a Stereophonis on Broadway on 10/3. Couldn’t hear a thing. Theater would not fix the problem. Sold out show. At least five rows of people left probably because they couldn’t hear anything. Figured with a 100% guarantee StubHub would do something. Nope they couldn’t have cared less. They said I got the tickets and the tickets didn’t say I wouldn’t be able to hear the play. As far as they were concerned it wasn’t their problem. Horrible customer service.

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    Reviewed Oct. 1, 2024

    This place is a SCAM. I listed tickets and someone bought them. Then, there was a misunderstanding about the seating. Stubhub allowed them to not only return the tickets, but then Stubhub themselves charged me $800 in 'fees'! For what??? This is usurious. You know, if enough people report them to the attorney general, they will open an investigation.

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    Staff

    Reviewed Sept. 30, 2024

    We are so disappointed. Bought tickets for the evening rodeo in Fort Worth, only to find they were switched to an afternoon show without notice. Denied entry & staff said this happened to others too. Poor support & wasted money. Will never use StubHub again. #Beware @stubhub

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    Customer ServicePrice

    Reviewed Sept. 28, 2024

    Absolute ** customer service. They tell you what you want to hear when there is an issue just to get you off the phone and then when you call back to resolve the same issue and speak to a supervisor they will put you on hold and drop the call. They use “we are just the middleman” as an excuse to justify not making things right for people who purchase tickets through their company. Service fees have also become outrageous; $90 in total fees for 2 $95 MLB tickets. Have used them for years in the past and now have realized what all the bad reviews are about and will never use them again.

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    Customer ServicePriceStaff

    Reviewed Sept. 26, 2024

    Sale Info. Monterey Jazz Festival - 3 Day Pass (Sep 27, 28 and 29, 2024). Friday, September 27, 2024 | 19:00. Monterey Fairgrounds, Monterey, US. Order ID # ** 2 Ticket(s). Section: Adult. Row Arena | Seat(s) ARENA LAWN - Access to grounds. The above is what I posted on StubHub to sell my 3 day pass for one person. The pass has one ticket for each day of the festival. Due to some misunderstanding, the buyer thought he/she was getting more than one ticket for one person for each day. StubHub told me I needed to upload more tickets (which I don't have). As a matter of fact, they said the buyer should receive 9 tickets rather than just 3. (Buyer asked for tickets for Friday and Saturday only.) I had 3 long conversations with StubHub representatives located in the Philippines.

    Yesterday I spoke with a "manager". He accused me of deceiving the buyer and told me that I would not only not get paid for the tickets, but StubHub would charge me more money and penalties. I obviously had no intention of deceiving anyone and take responsibility if my posting was not clear. However, I do not deserve the treatment I received. I still do not understand how the buyer expected more, especially when one compares the price of the 3 day pass (3 tickets) I was selling with the price of other tickets and 3 day passes for the MJF StubHub has posted.

    I received several emails from StubHub telling me to upload the tickets (as if I had more). I uploaded all 3 tickets which equal the 3 day pass on the StubHub site when I originally posted the sale. I received another email this afternoon telling me to upload tickets. I called StubHub again and spoke with Regina. She told me I will be receiving an email from StubHub within a few days to let me know how they will handle this issue. She indicated to me that most likely StubHub will expect me to pay them money besides not paying me back for the tickets sold. I am very disappointed and bothered by this. I will be looking for informed support if StubHub actually does try to charge me more money or not reimburse me for my tickets. I will never use their services again as a buyer or seller. This experience has been very stressful.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Sept. 25, 2024

    I sold 2 ticket to a Phillies, Braves baseball game. Because I was a first time seller I called in to Stubhub to make sure I was doing everything correctly to transfer the tickets. I followed the instructions exactly. 5 days later when I was supposed to receive the money for the sale I received a charge (the same amount as the sale would have been). When I called to find out what was going on I was told I did not upload the tickets (which I did). One representative said I was correct but I never received the money for the tickets and the charge was not removed from my card.

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    Staff

    Reviewed Sept. 24, 2024

    Stubhub is horrible. The most unkowledgeable, inconsiderate, dishonest, uncaring. Don't care about the customer, staff, and the industry. They are heartless and have no clue about anything going on in the business. They stole $250 of my hard-earned $.

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    Customer Service

    Reviewed Sept. 23, 2024

    If I could give this company a zero I would. I will never purchase anything from this company. My bank account was hacked through StubHub. The hacker changed my email address. I was on the phone for an hour and a half trying to get the worker to understand me. After the hour and a half he told me and sent me an email stating they were deleting my account only for Froilant to tell me he’s so sorry but they can’t delete my account because they need to look into it. Would not get a supervisor on the phone. Just kept apologizing that, that’s the best they could do. My bank account was compromised because of you and you can’t get a supervisor on the phone? Do not put your debit card into their system.

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    Sales & Marketing

    Reviewed Sept. 23, 2024

    StubHub is a scam! I received my tickets in the mail one week ago. I opened the envelope to look at them then placed them back in the envelope on the counter- away from water. They had not been handled that week at all. I looked at them yesterday and the ink has bled and the words are no longer visible. I provided pictures to StubHub and they refuse to provide replacements or any other options. Absolutely insane!!

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    Verified purchase
    Price

    Reviewed Sept. 22, 2024

    Purchased tickets on a Tuesday for a Sunday volleyball match. Sunday came and the seller didn't release the tickets that were expensive and front row in the corner on the floor. Contacted StubHub with my 13 year old daughter, wife and mother-in-law waiting to enter the building after a 1.5 hour drive. Stubhub advised that I could get a refund or give me other seats. Their option for seats were all upper deck where the players look like ants and advised that these seats would be the same cost as the front row seats we originally had. All they would do is a 20% voucher of what I paid, when there was seats in the same area in the upper deck selling for $13. Absolutely ridiculous and they probably let the same guy that wouldn't release his tickets sell again on their site.

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    Customer ServiceSales & MarketingOnline & App

    Reviewed Sept. 21, 2024

    Stubhub is the worst company I have dealt with in years. I bought tickets from them. When it became apparent that I could not go, I listed them for sale on Stubhub. They sold them and I transferred the tickets to the buyers as instructed by Stubhub. Stubhub sent me a confirmation that the tickets had been successfully transferred. Nevertheless Stubhub won't send me the money. I have spent at least 15 hours on the phone trying to straighten it out. In the meantime. I had bought other tickets on Stubhub for another date. When I didn't receive them I spent three hours trying to straighten it out. One hour before the event, with my grandchildren at the venue ready to go in, Stubhub told me they didn't actually have the tickets and couldn't transfer them. In my opinion the site is a complete scam and fraud.

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    Customer ServiceSales & MarketingStaff

    Reviewed Sept. 21, 2024

    Never again…the worst experience of my life. Family coming from as far as Oregon for a football game and Stubhub screwed us. Moved our seats 3 times and we never got them. Customer service refused to help us. Never again and will do everything in my power to ensure that people know the scam that this company is…including letters to the BBB, calls to my representatives in DC and blasting social media.

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    Customer ServiceContract & TermsPunctuality & SpeedStaff

    Reviewed Sept. 20, 2024

    I bought a parking pass to a football game that I was going to that day. I wanted to be closer to the stadium due to some physical limitations. I paid $221 and waited for the parking pass to come through. It never did. So, I parked in my normal lot far away and walked. About a quarter into the game, I got an email which said that they couldn't give me the pass I bought but to "click here to obtain alternate tickets". Of course, I didn't click it for fear that they would then claim that I had accepted the alternate one. (I was already in the stadium and the game had started well before this.)

    Shortly thereafter, my parent had a 3rd stroke and wasn't expected to survive. As a result, I didn't contact StubHub until a few weeks later. The operator was (of course) in another country and it was obvious that they have been trained to place the customer on hold to "see what they could do." She came back on and said that the email that indicated I could choose an alternative pass also had an option to choose a refund. I had the email in front of me and I told her that it did not. She claims that I should have clicked on the email and the refund option would have appeared.

    When I told her that there was no "refund option" apparent in the email, she then said that I didn't call within 7 days and therefore had waived it. When asked, she could not point me to any provision that required a time limit or to click on a vague email link in order to get your money back for an item that you never received other than saying that "it was in their contract". She admitted that they could see that I was charged for the pass and that I never received that pass or any other. Despite this, she claimed that they had the right to keep the money for a service that was never provided. Don't use StubHub!!

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    Customer Service

    Reviewed Sept. 20, 2024

    When they can't provide your tickets they tell you you will get equal or better seats and I got worse...2 times for the same event!!! Trying to get a refund is ridiculous. I have an email stating it was going on the card I purchased it with and then when I called about it they said it was refunded to another card...which it was NOT. I now have to send statements to prove it. Never is there a supervisor or manager to talk to. NEVER AGAIN.

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    Customer Service

    Reviewed Sept. 19, 2024

    Poor site and site management!! Never contacted me to resolve an issue but stated several times they did. Customer service from another country told me they called at certain times to resolve but when I pushed back they said oops their fault. Sell your tickets somewhere else. Avoid this company and their affiliated companies!

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    Customer Service

    Reviewed Sept. 17, 2024

    The absolute worst company I’ve ever had to deal with. I bought 4 tickets to a TX Longhorn football game. I was sent only 2 tickets and they were in the wrong section. I’ve called StubHub 7 times and have been on the phone for over 5 hrs. Still no resolution to this matter. It’s sad that I’ve been broken by this company. I can’t get a refund, can’t get the original tickets I bought. They just keep lying and telling me they will email or call me and that hasn’t happened. This company needs to be shut down. I’d give this company minus stars if I could. Do not use this company. The worst customer service EVER!

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    Staff

    Reviewed Sept. 15, 2024

    Stubhub has no loyalty to customers and I will never purchase or sell tickets with them again. I bought tickets for a tennis match at 5pm for the following day. I should have paid better attention because I was actually purchasing tickets for a match that was already over earlier the same day. Stubhub refused to help. Those tickets should not even have still been for sale but they wouldn't even offer me a site credit. And I am long time regular customer. They're disgusting.

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    Reviewed Sept. 13, 2024

    StubHub is the absolute worst company! I purchased tickets to donate to a children's charity. After purchasing mobile tickets they informed us we wouldn't get the tickets to the day of the event even though we needed to provide them to the person who won the auction. Customer support told us to stuff it and a manager refused to speak with us. Every time I buy tickets here there is an issue and support is awful with zero help. I will never use stub hub again! Frauds. They intentionally hide the details of the transaction then after the purchase they refuse to speak to you! DO NOT USE STUB HUB.

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    Verified purchase
    Customer ServiceOnline & AppStaff

    Reviewed Sept. 13, 2024

    I ordered tickets ($965 for 4 tickets) on StubHub for a John Oliver performance, and their website stated that they were a CLEAR view, but when I received the tickets from Ticket Master they said OBSTRUCTED VIEW. I have called them multiple times to ask for a refund, and sent them, multiple times, all the info they requested (copies of the Tickets that say obstructed view and the link from Ticket Master). Each time they tell me they received them and are sending to management for my refund. But when I call to check on status they act like they never received anything and ask for all the info again and again. I have asked to speak to a supervisor or management but they won't put me through to anyone. I still have not had this resolved and am frustrated and not sure what to do next.

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    Customer ServiceStaff

    Reviewed Sept. 13, 2024

    I purchased tickets for a concert at the Western WA Fair from Stub Hub.. We paid $732.73 for 4 tickets. I received the receipt but StubHub doesn’t allow access to the ticket QR until the day of. On the day of the concert only 2 tickets would pull up. I attempted to resolve it with StubHub but the AI chat option sent me round and round. We attempted to use the tickets at the venue and were told StubHub often rips patrons off by selling the same tickets to multiple people. I had to purchase 4 new tickets from the venue directly in order to attend the concert.

    After the concert I again attempted to resolve the issue with Stub Hub and was told the reason the tickets didn’t pull up was that the concert was over. I assured the company this was not the case. I had documentation of the issue and venue manager also documented the issue. The Stub Hub employee ended the chat and would not respond when I attempted to resolve it again. Visa took care of the issue the next morning.

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    Verified purchase
    Customer Service

    Reviewed Sept. 12, 2024

    Fraudulent tickets were purchased on my account. I spent over 6 hours trying to get resolved. Customer service was abysmal. They spoke broken English with loud background noise so they were hard to understand. Every call was the same, my issue needed to be escalated even on subsequent calls, your issue needs to be escalated. They would never connect me with a manager or give me any other option but to wait for an email (which I never got). My account was locked (yet more tickets were attempted to be purchased -my bank had cancelled the card so the ticket did not go thru). Yet I was unable to get the tickets that I actually purchased. For an event that I was so excited to go to, has been ruined and I don't ever want to purchase a ticket again.

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    Reviewed Sept. 10, 2024

    DO NOT USE STUBHUB..SCAMMERS..My account was hacked and a ticket purchased by unauthorized user. Stubhub for weeks gave me the run around saying I will get a refund. Finally, they say that they cannot refund my money. I WILL BE SEEKING LEGAL COUNSEL and filing a complaint with my Ohio state attorney's office.

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    Sales & MarketingPrice

    Reviewed Sept. 10, 2024

    Please add negative stars to give StubHub. This is how Stuhub really operates they promise you tickets but keep telling you tickets could arrive shortly before your event starts or maybe not at all as in our purchase. Long story short you are promised tickets that they really do not have and they purchase the tickets at a discounted price shortly before the event to provide to you. The issue comes when an event is sold out and they have no tickets to provide to you. The support is chat based and takes forever, calling them gets you nowhere. They also will not issue a refund and blame everything on the seller of the tickets. Scammers. Stay far away!!! I wish I would have researched this company before purchasing tickets and ruining a great event.

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    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 8, 2024

    I purchased five tickets on StubHub to a football game for me and my son's family. On game day we were up very early for a 3 hour drive to the stadium. We were denied entry at the gate as the tickets we were sold were not valid. I paid over $1,300 for the tickets. Stubhub may have their "FanProtect" guarantee (I'm still waiting, though), but that is little consolation to heartbroken fans (including a crying 6-yr old) who really wanted to attend a game. I could never have faith in any ticket purchased on Stubhub ever again. I would strongly recommend to avoid the service.

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    Customer ServicePriceStaff

    Reviewed Sept. 6, 2024

    I would give them zero if I had the option. I had 4 tickets to sell, got buyers for all 4. But different people. One of the them never claimed his ticket. I called StubHub 6 times, every time I got a different person and I had to go through all the informations, sending proofs of transfer repeatedly. I could not cancel the sale and repost as they stated that they would charge me. I was assured that I will be paid and there was nothing else I could do as I showed them All the proofs of transfer. I come to find out that they will not reimburse me! So StubHub got paid regardless with a premium from me, charged the buying customer with a premium. Made their money with double premium and did not deliver ANY service!!!! This is pure theft!!! I will post this on my social media as well.

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    Customer ServiceSales & Marketing

    Reviewed Sept. 6, 2024

    DO NOT BUY TICKETS FROM STUBHUB!!!! Fraud, misleading, fake, rude customer service. I listed my tickets for sale. It expired. I listed it again and Stubhub shows I listed it twice?? How can you list one order twice?? Fraud, that is how. They now want me to buy the 2nd lister's tickets for them??? PLEASE DO NOT use STUBHUB for buying tickets!!!! Complete scam.. - Honest review. We need to come together and bring this company down. They need to be removed from ticket sales. Removed completely.

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    Staff

    Reviewed Sept. 4, 2024

    I would not recommend Stubhub. I spent $500 for an event that was cancelled. I’ve been trying to get a cash refund for over a month now but am given the run around, lies, excuses and still have not seen my refund. They are the worst! Please don’t use them.

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    Sales & Marketing

    Reviewed Sept. 4, 2024

    Purchased tickets for Aerosmith, almost $3000.00. Now they can refund my money. Keep saying they do not see my payment method and cannot refund. Scammers. Worst company ever. Don't purchase tickets from these scammers. I have spent 5 plus hours on the phone.

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    Customer ServiceCoverage

    Reviewed Sept. 3, 2024

    Bought tickets. Tickets were promised by 4:00 the day of the event. I drove 1 hour and after several calls was told they do not have the tickets for me. Eventually got my money back but that doesn't cover all the other expenses. Do not use or trust them!

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    Reviewed Sept. 3, 2024

    Bought tickets, never received due to seller issues. Promised replacement tickets, never happened. Scamhub will not refund or credit my account. Check out the BBB website, scamhub has an F rating and has a Government action pending for Marketplace misconduct. These scam artists will steal your money, lie, cheat and laugh all the way to the bank. Stay away!!

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    Reviewed Sept. 1, 2024

    Bought tickets for a concert Imagine Dragons in Palm Beach and they had separate tickets for parking that were $100. Not knowing the area, when I got to the concert there were no such thing as designated area and parking was free. Submitted a claim and they refused refund claiming venue didn't have this service.

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    Customer Service

    Reviewed Sept. 1, 2024

    Absolutely awful. My kids bought my wife and I tickets to Sammy Hagar - a birthday gift for me (he was playing on my birthday). We made plans for the day and left for an early dinner and were then going to the concert. As we were leaving dinner 3 hours before the concert, my wife got an email saying our tickets were no longer available. It was a sold-out show, and they said they could try to offer a replacement, or we could get a refund -- but no alternate ticket options were available. So...we were on our way to the concert only to find out we weren't going any longer.

    We are also out $30 for shuttle passes that we bought to get from the casino to the concert. Needless to say, we will never buy tickets on StubHub ever again - and hopefully, we get the refund promised. Very poor set-up, and terrible customer service. Can't believe they stay in business and aren't shut down. I miss the old days of just going to the box office and getting the tickets. Wish we could them 0 stars - that is what they deserve.

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    Customer Service

    Reviewed Aug. 31, 2024

    Bought concert tickets which were never delivered. They take your money immediately, don't deliver the tickets and take them time with a refund. No not recommend. Terrible experience and their customer service is in India. So good luck with that.

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    Customer ServiceSales & MarketingPriceOnline & AppStaff

    Reviewed Aug. 30, 2024

    I used the platform to buy tickets for a baseball game! Since I went to the wrong city, I put the tickets back on sale! Not only was it complicated because both the app and the website were constantly bugging, the system kept bringing me back as if I had to re-enter the information! Finally! I created the same ad 7 times! I called support to have the duplicate ads removed! First of all, it is difficult to chat with a human member of their support, but also between two lines they take 2 to 3 minutes to respond! They ask for the same information as if they did not read what you write to them! In the end! They cannot delete duplicate ads on their own platform! In addition, they tell me that they will charge me the price of the tickets to deliver the tickets to buyers who bought tickets for the same seats at the same game 7 times! Bravo to the team! You are professionals!

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    Customer ServiceSales & MarketingPrice

    Reviewed Aug. 28, 2024

    I uploaded two tickets for sale from TicketMaster to StubHub for the Def Leppard concert at SoFi Stadium. I followed StubHub's procedures and uploaded them as directed. I later received an e-mail from StubHub stating they were properly uploaded and listed for sale. They sold later that day and I received an e-mail from StubHub stating the transfer was complete and how much I would receive in 5-7 days.

    A few hours later, StubHub called me and said only one ticket was able to be uploaded by the buyer, who was now at SoFi Stadium and that they were unable to upload the second ticket. I was not near a computer and was unable to help at that time. The next day, StubHub tells me that they had to cancel the sale because the tickets were not uploaded. I showed them their own email showing that they were uploaded correctly, and that the sale was approved and completed. I also told them that one of the tickets was uploaded by the buyer, so I did something right. They refuse to believe me and are telling me that they are going to charge me because they had to supply other tickets to the buyer. StubHub was scammed by the buyer or StubHub is trying to scam me. They refuse to show me any evidence that the buyer was not able to upload one of the tickets.

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    Verified purchase
    Customer Service

    Reviewed Aug. 27, 2024

    Purchased tickets, event postponed until following year. Event then gets cancelled. Requested refund per the policy. Email from Stub hub stating you have elected to receive full refund to be put back on purchasing credit card company in 8-10 days. 2 weeks later I’m told it was refunded. Confirmed with the CC company that it has never been refunded. Filed dispute with them through the CC company. Fortunately they are fighting this for me. Once this is cleaned up, account will be closed and I will never use Stub Hub ever again. This was after multiple calls with Stub Hub to get this corrected, they are blaming the CC company. CC company has already refunded my account, so I’m good now. Waiting on the dispute to be settled before closing account.

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    Reviewed Aug. 27, 2024

    I purchased à ticket for a Yankees game last week and my payment was accepted. After freeing up my day and in transit to the game, I received notification that my ticket was being canceled by the seller and I would eventually receive a refund. This is NOT acceptable and Stub Hub refused to take responsibility. In fact claimed to be the middle man and in no way responsible; however, they certainly take à huge chunk of profit but won't offer any kind of compensation after the fact! I will never do business with them again and would advise you to do the same!

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    Verified purchase
    Price

    Reviewed Aug. 27, 2024

    We organized our trip and the tickets didn’t exist. Never trusting them again — one hour before the show and no news from them. If we knew they weren’t trustworthy, we wouldn’t have bought. It’s cheap, and there's a reason

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    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed Aug. 25, 2024

    StubHub calls me to spend an extra $50 on top of the $45 I spent on parking. Website advertised a parking garage being only a few blocks away only to turn now it was a few miles away from the stadium. Phone customer service is terrible. I was hung up on twice, had much better respect and conversation with the chat customer service rep. Generally hate using third party. No one will take any responsibility for when things go wrong. Reading other people's reviews I feel grateful at least my ticket situation went smoothly. This is my one and done moment using StubHub. I will be more comfortable paying full price through a first-party vendor going forward without the headaches.

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    Reviewed Aug. 24, 2024

    Bought race tickets for Daytona. The add says will receive e-tickets day of. Come to find out what was not mentioned in the description is you get them 1 hour before the event therefore you get to miss all of the day's pre-race fun and the concert in the infield, etc. Again no mention of that in the description.

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    Reviewed Aug. 24, 2024

    StubHub is the absolute worst ticket company I have ever dealt with. I purchased a ticket for an event to be beside my group then received an "upgraded" that was placed in the same section but completely away from my group. I was not asked if I wanted an upgrade or I would have politely declined and searched for another ticket. I asked for a refund but was told not due to receiving the "correct" ticket even though it was not the ticket I intended to purchase. StubHub basically just told me to deal with it so now I'm stuck with a ticket in the wrong row away from my group which was not the reason for me buying through StubHub for the exact seat I saw and purchased to be by my group. What if this ticket was purchased for a child to sit by their parents and they were just randomly "upgraded" and relocated without the option of exchange or refund?? StubHub sucks, never recommend and will never use again.

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    Reviewed Aug. 24, 2024

    They took 150.00 out of my bank account for a false reason. They said I didn't full fill a transfer of 2 tickets. The person never accepted or paid for the tickets. I cancelled the transaction. One person tells me I have to pay, while another one says this shouldn't have happened.

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    Customer Service

    Reviewed Aug. 20, 2024

    Called to get information why tickets were not received. They sent an email to pick different seats, I followed the link and was told I was refunded. I called again to find out why StubHub said I chose to be refunded when I didn't. My daughter's birthday was ruined.

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    Customer ServiceCoverageStaff

    Reviewed Aug. 20, 2024

    I purchased tickets from StubHub for a Matt Rife comedy show that was to take place in Chicago on May 30, 2024. Unfortunately, the show was cancelled within an hour of starting and rescheduled to December 26, 2024. Given I live in Texas (not Chicago) I will not be able to attend this show and was advised it is my responsibility to resale the tickets purchased. Luckily, I was able to do so but recently found out I do not get paid on the tickets sold until 8-10 days after the newly scheduled show takes place.

    I called StubHuB customer service explaining the situation to see what could be done, and was greeted by an extremely rude customer service agent named Luis who was not helpful at all and continued to contradict himself and speak down to me (in an aggressive / angry tone). Apparently, per StubHub’s policy they do not pay the seller of tickets until after the event occurs due to their “protection policy.” My argument to this was around the fact that I did not get to test validity of the tickets (again, purchased on StubHub) myself given the show was canceled, and if that is their policy, shouldn’t my sale be processed and they hold the new purchaser of the tickets to this policy? Beyond ridiculous since they have already been paid via the tickets I purchased from them and now, the new buyer of these tickets.

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    Reviewed Aug. 19, 2024

    StubHub and all other tickets scalpers have ruin the ticket Market. It's pure greed. I hope they go broke. I'll never pay a dime to go to any event. Not only do they bend you over but StubHub sticks it all the way up.

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    Customer ServicePrice

    Reviewed Aug. 18, 2024

    If I could give ZERO stars I would. StubHub is an absolute joke. I had to contact the BBB to finally get my issue resolved. So let me explain, I had 6 tickets for sale on StubHub and I sold 3 for $220 each, making $675 profit. I then had 3 more for sale, and one-night I received an email saying thank you for your sale on the last 3 tickets I had posted making $54 total. I logged into my account, and someone changed my ticket price from 220 to 20 each. I then received another email 10 minutes later saying, "Thank you for your purchase of $700 in Chris Brown tickets."

    I had to cancel my card and was on the phone with StubHub that night. I told them I was hacked and they proceeded to tell me I changed that price, so I had to fight them that I was not the person that did it. They decided to do an investigation, which took a month. In the meantime, I called them 5 times to check on it as my tickets were not posted for sale and they just kept telling me the case was being reviewed, "You will hear something soon." I contacted the Better Business Bureau and 2 days later, I got my answer. They canceled the sale, and I will not purchase or sell with them ever again!!!

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    Reviewed Aug. 18, 2024

    I purchased a ticket 5 months ago to the Rod Stewart concert (Aug.10th) which was canceled due to RS having COVID. Concert rescheduled Aug. 18th and unfortunately I couldn't attend. StubHub told me NO refund as my ticket was purchased 5 months ago, and seller had been paid. Told me to try to sell my ticket. Well I paid $329 and had 1 week to sell my ticket. I only got $26.00 from the offer StubHub / TicketMaster offered as my one ticket wasn't selling. I will never again use SH or TM...Crooks. Advise stay away from these businesses...

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    Customer ServiceStaff

    Reviewed Aug. 18, 2024

    I purchased a parking pass at a venue parking lot next to the stadium. The spot was advertised as being in one of the stadium lots. The parking ticket was purchased 8 months in advance for $260 with fees. The day of concert the parking ticket still had not arrived via e-ticket. I called StubHub and they said the ticket owner never transferred parking pass and would try contacting