StubHub Reviews

I was so excited. I booked the Bruno concert for my 22 year old son and I. It was a dream come true for me throw caution to the wind and spend $400 on concert tickets... but it was with my boy and BRUNO. OMG! About 4 weeks before the concert I was emailed by ticketmaster and told that my tickets were canceled because the seller that I purchased from overbought on Stubhub and I would have to contact StubHub. It was a complete scam on all fronts. I never received my tickets. Nobody took responsibility. My heart was broken, I was robbed $400 and it was so good that Discover didn't even refund my money. I hate STUBHUB ... DO NOT DO BUSINESS WITH THEM! Go direct through Ticketmaster. I pray 🙏🏼 for all the people ripped off from StubHub. I did everything under the sun to get my money back. THE GUARANTEE IS FALSE ADVERTISING! DON'T BUY!!!!

How is this company allowed to do business? They are selling something that doesn't exist. Once I learned they had no tickets of any kind I went to ticket master and bought 2 seats. Confirmed. Full Stop. When you see the website it appears you are about to buy tickets and once you pay you learn there are no tickets.

One of the worst companies I've ever dealt with. They have a Chatbot but claim that it is not an official communication tool. So my chat was not recorded and every answer that I got from the Chatbot at the end was a complete lie that Stubhub supervisor would not honor! What a scam! They told me that I can release the tickets to get my money back. That means try to sell my tickets and if they do not sell I am out of my money. They do NOT honor their Fan Protect policy that the Chatbot told me about and guaranty that my tickets are going to get fixed. StubHub will give you whatever cheaper seats they want and they take ZERO responsibility.

Never received tickets for BTS concert bought 3 months ago. Seller gave a non-working link for the tickets and unfortunately StubHub couldn't give me alternative tickets since there were non available within my ticket’s price range. So frustrated since I wasted time and effort to go the stadium. StubHub keeps letting scammers and fraudsters sell on their website and seems there’s no accountability! You can always get a refund but that’s not the point! I lost valuable time and suffered tremendously with anxiety and emotional distress dealing with StubHub!

Have used StubHub in past without issue. Now, extremely angry that I have not received payment for tickets they sold over 3 weeks ago. StubHub representatives have promised payment on two separate occasions, but it has not been made 3 weeks after the sale! Their customer service consists of a "chat box" where you wait for responses from their representatives without the ability to speak to someone in person. Just tonight, StubHub representative claims "they are on it" and told me to wait another 7 to 10 days for payment! Can't believe this is how they treat customers who have an issue!

I have been trying to get a pending payment resolved for tickets I sold on StubHub for over 4 months. I have followed up with Customer Support several times but all I get is "thank you for your patience" canned responses and vague promises that the matter is "under review by an internal team". Think twice before using using StubHub to purchase or sell tickets!

I hate this company! This was the worse experience I have ever had with purchasing tickets! It is now May. I have been reaching out to Stubhub since March about my tickets for my daughter. They kept saying “it will be escalated” blah blah blah. Seller sent my tickets to an email that was not mine and one of the reps basically tried to call me a liar so I had to get out of character just to speak to a supervisor to confirm that tickets were not accepted by me and were in fact sent to a different email and even the name was incorrect! I HATE STUBHUB!!!!

Scam artists, purchased a parking pass for a close lot to the venue, email shows the correct lot, when I click get tickets, it goes to another company’s website and shows they gave me a parking pass for a lot that is several blocks further and 1/5 of the price but charged me over $50 for it! Bait and switch much.

I purchased a concert ticket through StubHub, but although the company charged my payment, the ticket was never delivered to me before the event. Even though I could not attend the event, no refund was issued. When I contacted them, they claimed that the ticket had been sent after the concert had already started. A ticket allegedly sent after the event began is completely useless to me. Moreover, since the ticket was never actually delivered to me before the event, the service was effectively never provided, yet my refund request was still denied. This was my first time using StubHub, and due to this experience, I believe the platform is unreliable and causes harm to consumers.

We purchased tickets from Stubhub for the Eagles Concert in Arlington Texas Global Life Field and also purchased the "Parking" pass as well. When we got to the stadium, we found that we did not actually have a pass to get into the GL parking lot and had to purchase a 55.00 ticket to park there. The "Pass" that they sent us was a PDF for the Sleep Inn Hotel parking that was 1.6 miles from the GL venue. We asked for a refund and they gave us a runaround and refused. This is a total SCAM and not what we thought we were buying. We will never use Stubhub again! And do not recommend anyone else use either.

The worst. Purchased tix, couldn’t download. Don’t worry they said, wait until 24hrs before. Waited, tried again. Don’t worry they said, wait till 3 hours before event. Don’t worry they said, go to box office. Box office said tix cancelled long ago. Stub denied claim for refund.

Bought floor seats in Section C to the Eagles concert at Vanderbilt Stadium. Over $500 per seat. Got there and there were two Section Cs. One on the floor and one in the stands. Our seats were just about as high up in the stands as we could get and off to the side so we couldn’t see the band and could barely see the screens. There were at least 20 other couples we talked to who got screwed just like we did. I’ve bought many concert and sporting event tickets from StubHub in the past but Will not be buying from them any more. Ticketmaster is much more reliable.

This is the worst experience I have ever had. They sold me tickets that were not available or valid!!!! For a game that was at 7pm I got in contact with them 30 mins before no help. What a scammers.

Be very careful. Bought expensive tickets 2 months in advance to be called 3 weeks ahead that my seller made a mistake. I had tickets in the suites, but they oversold or they said they made a mistake. BULL!!! They told me I can take tickets in the pit, that's all they can offer. Geneal admission in standing only in a pit. What kind of seller is allowed to do that? I'm not a 20-year-old. I'm 63. I have never been so angry. I will never use STUBHUB AGAIN. They should ban that seller. Go to Ticket Master's and get your tickets the same day you order. Do not wait for this kind of mistake.

StubHub is absolutely terrible. I got scammed last year with Coldplay tickets and now AGAIN this year with Rufus Du Sol tickets. They take your money immediately, promise the tickets will be sent before the event, and then you’re left waiting with nothing. Customer service gives the same scripted responses over and over with no real solution. It’s unbelievably stressful spending hundreds of dollars only to wonder if you’ll even get into the concert. At this point I have zero trust in StubHub and will never use them again. Buyers beware — they do not guarantee peace of mind, they guarantee anxiety and disappointment.

I purchased a ticket from Stubhub and when I tried to activate it using their steps I received the error "The ticket transfer was cancelled by the seller". I contacted their support for a refund but was refused. Instead I was told that I had chosen the option for a replacement ticket (I did not and never even saw where I could choose that option) which still had not been delivered by the time the support agent said. The seller still refused the refund. I can't recommend purchasing tickets from Stubhub.

StubHub lets scammers sell on their site. We paid $106 for parking at the Preakness only to find out someone was selling parking in a public parking lot. The lot was not secured, no shuttle service and 2.5 miles from the event. We had to pay an additional $30 for Uber to and from the event.

Thanks StubHub for NOT refunding nor giving me a credit on tickets that were sold to me to an event that was supposed to be for 2pm and was for 11 am without ANY warning that the event had already begun and only about 20 minutes left. The event was sold for 11 am showing, but were not ever purchased until 12:03 pm. No warning nor flag that the event was already in progress.... just went right ahead and let the purchase go through!!!! Policy, Policy, Policy!!!! Lesson learned after 72 years of age... you are too old to be dealing with some companies that only have a Policy. Forget about the 100% Fan Guarantee. Should not have been able to have purchased a ticket for that time.

This site continuously sells scam tickets. Buyer beware. They also blame you for using their service.

Absolute scam on selling. I'm giving them one star (really a zero) for a recent "experience". Had a migraine, listed a parking pass (tickets themselves couldn't be re-sold) for a ballgame. Uploaded the bar code at the time of listing (which was required, due to proximity of event start time), and listed the pass as such (under "Parking Passes"). Bar code was validated at time of listing. Pass was sold at a loss, and for a LOT less than day-of-game rate. THREE DAYS after the event (with no prior communication), I get an email that my sale was cancelled, along with a charge on my credit card. In several years with several sales, and no issues as a seller - this. Absolute BS. I am initiating a charge back with my credit card company, reporting to BBB, posting on social media....

Worst customer services. Never answer only the virtual agent. I don't buy from them anymore.

Absolutely the worst company I have ever dealt with in the history of my life!!!! I bought tickets to a show 1 year ago and still have yet to actually use them. Show keeps getting postponed and canceled. Have been fighting back and forth for months to get my money back and all they say is they don't offer refunds for a show that is still happening. But this show was literally supposed to happen a year ago and they still don't have a new scheduled date. I spoke with a supervisor and she literally told me even if the show is scheduled 3 yrs out and they can't give any money back😳. Told me I could resale my tickets but would maybe only get half my money back. So I lose over $100. Don't ever use StubHub. I repeat NEVER use stubhub to purchase tickets.

So my fighter planned a night out for us, and after receiving an email telling her to claim the tickets, she goes and finds out nothing is attached so we call customer service and they tell us to wait until 24 hours before the event. We then call back 24 hours before only to be told to call back 3 hours before the event starts. Call back 3 hours before and am told to call back an hour before.

Am extremely disappointed with StubHub. We drove over 7 hours to attend the PBR Finals, only to find out the tickets we purchased for over $500 never existed. We spent valuable time stressed and scrambling at the venue trying to figure out what happened, with a real possibility of missing the event entirely because we trusted the tickets we bought through StubHub. Yes, StubHub eventually refunded the money, but that does not make up for the anxiety, inconvenience, and risk of ruining a very important trip for my family. Thankfully, we were able to purchase different tickets at the last minute, but we should never have been put in that situation. I’m sharing this because I don’t want anyone else to go through the same experience. Buyers should be able to trust that tickets sold on a platform are legitimate before traveling long distances and spending hundreds of dollars.

Bought parking tickets for Bruno Mars and 5 minutes from the parking lot I got a notification my reservation was cancelled and they refunded me via StubHub. Long story short, Stubhub denied my refund because I contacted them the next day and not before the event. (They expected me to contact them while trying to find another parking place). Fool me once but never again.

I posted concert tickets I purchased from ETix. I sold the tickets but when I went to upload them I was having a problem doing so. I contacted StubHub support. They could not figure out how to upload the tickets. They gave me the buyer information because they could not solve the problem. This is totally against protocol but I took the info and transferred the tickets. The buyer received the tickets and communicated it to me. The tickets were redeemed on the date of concerts. StubHub charged me $238 because I did not transfer the tickets. I submitted a dispute which was denied. I contacted the buyer and they provided all screenshots of receipt of purchase from StubHub. I submitted another dispute today.

My daughter purchased tickets for Mother’s Day for an event and when we got there, they were not valid. She was scammed and StubHub did not refund. She was a regular customer with StubHub, but not anymore!

I’m angry with StubHub for forcing me to wait four days before they would help me resolve a ticket delivery glitch. All they had to do was ask the seller to resend the ticket, but they refused, saying they would not intervene until the last minute. This forced me to buy another ticket in case there was a sellout and my disabled son’s caretaker would not have a ticket to take him to a game he was looking forward to. I reported the issue on a Sunday for a Wednesday game. StubHub said I had to wait until 24 hours before the game to get help from them. Nonetheless I sent an email Sunday with my order number of ** describing the problem and providing screenshots. I continue trying for three days to accept the ticket, to no avail.

I am honestly not one to write a complaint - I know how difficult it is to please most of the people most of the time, but I have never felt so cheated! I purchased tickets via StubHub for $141. Of course, they immediately took my money. When I reached the venue the next day, I followed the emailed instructions to a T...but the system kept locking me out, would not allow me to move forward or input the access code for tix. I had wi-fi, that was not the problem. After 20 minutes and at least 8 times going around and around to nowhere, we bought new tix on the spot!

I'm very disappointed with my experience with StubHub; the high service fee, the hard to find customer service phone number, the many hoops to go through to try to get my tickets, and the poor resolution to a problem I had with finding my online tickets were frustrating and very off putting. I do not recommend this company for purchasing tickets from as there are other sites that are easier to navigate through and much more reliable. Ugh.

My StubHub experience was confusing and stressful. I was charged twice after attempting to resell tickets, received conflicting explanations from support, and never saw clear sale or payout history. The communication felt unclear and overwhelming. Be extremely careful with active listings and keep screenshots of everything.

Do not use SH!! Save yourself from the experience we had. We are still waiting to hear back from their CEO. We purchased tix last April for a late September PSU football game. It was a true bucket list item. We paid up. Over the course of the summer months, the game went from a normal game to a night game to a whiteout game to GameDay coverage. We never received the tickets. We called prior and they said all good. On the day of the game, they kept saying one more hour and then one more hour and then one more hour. Five minutes after the game started, they said our guarantee for tickets or better won’t apply. Bucket list. Emails to the CEO are still unanswered. SCAM ops and zero customer service. Stay safe and use Ticketmaster or anyone who delivers right away. Someone got a better deal and they reused the tix and SH doesn’t care.

Bought four tickets for a Red Sox game and got verified seat numbers upon purchasing tickets. The morning of the game I got an email with the tickets but they were standing room only. This is not an option with two young kids who can’t see over the railings never mind other people‘s heads. Was working with the chat option through StubHub for three hours and got multiple promises. I would get tickets with seat numbers or a refund and only after arriving at the baseball park was I told it was impossible to get a refund or different tickets. Never again!

Do not, I repeat do not use or trust StubHub. Tickets are not available right away. In some cases you may not even get them. I used StubHub for an event and along with the tickets I prepaid for parking. When we arrived to the lot to scan our ticket to get in, it denied us access to get in despite the fact it was already paid for. We had to go to another lot and pay yet again to park. They refused a refund as I didn’t have proof this occurred. Then when we arrived at the show and our tickets were scanned, we were denied access to the show. They couldn’t tell us why, so we had to go to another long line to wait. This long line just happened to be full of people that bought their tickets through StubHub. Never again will I make a purchase through them.

I had unauthorized sales / buying activity on my StubHub account. Contacted StubHub to close my account, they would not do so. StubHub appeared interested only in completing this fraudulent transaction, and not interested in protecting me, the account holder. Several hours with customer service with nothing accomplished, just a lot of BS. I finally had to cancel the CC associated with StubHub. Good riddance to StubHub!!!

Don't buy tickets from Stubhub! Bought three Formula 1 tickets for Miami Grand Prix where the description said "excellent visibility" of the track. That was not true. Our views were obstructed by a structure which impacted our ability to fully enjoy the event. Stubhub was notified and evidence was provided. In spite of, Stubhub refused to provide a refund, which is in violation of their policy. I'm left paying over $2,000 for these tickets. This is poor business practice and a scam!

What a disaster. I got a fake ticket from StubHub. Spend hours on the phone. Was lied to from everybody. Only the box office broke the bad news to me. I got after again 45 min in the phone and with the help of the box office in the last min a valid ticket from StubHub. If you want to have a pleasant concert night don’t buy from StubHub.

This is a terrible company. Do not use this company. Me and my wife drove from 3 hours away to see a play that we bought tickets for 3 months in advance. The morning of I told StubHub that I haven't received my tickets and they told me no problem I would receive shortly. We drove to West Palm and 3 hours before the event they canceled and just said sorry. They did nothing to make it right. I have heard t his happens all the time. I will never use this comp.

I never received my tickets for my concert for the bad bunny concert in Portugal for 5/27/26. Now I have to resell because I can’t make it and I cannot re-list due to my claim to get a refund through my credit card. Then the customer service representative denied my request to speak with a supervisor and hung up on me.

If I could give them a ZERO, I would! I will NEVER use Stub-Hub again. We purchased tickets to a local theater for a play. We also purchased PARKING tickets through Stub-Hub for $40, with an additional “convenience charge” of $15! Total cost: $55!!! We never got the parking lot ticket, therefore never used it!!! We did get a text from Stub-Hub the day of the event saying the tickets would be available that day, but we never got the tickets. The text gave us our Order #, price we paid, but not the location of the parking lot!!!

Scam! Tickets were never delivered. Show missed. Their alternative was for us to buy a gift card for the same amount we purchased the tickets, so they can use that to give us NEW and BETTER tickets. SCAM! Don’t use!

Do not order tickets from Stubhub! I purchased tickets, and they were confirmed to the Eagles concert in Atlanta. When I tried to retrieve my tickets that had been transferred to Ticketmaster, there were no tickets; I was scammed out of the money. They refused a refund and it was very rude customer service.

I am extremely disappointed with my experience with StubHub. My wife and I purchased tickets for a baseball game in Las Vegas, and we unfortunately did not realize until afterward that they were standing-room-only. This is a major problem because I am a disabled veteran and physically cannot stand for three-plus hours at a sporting event.

I purchased a WWE SmackDown & RAW combo pass through StubHub (Order #**) for suite seats at T-Mobile Arena, and this turned into a complete failure of their service. StubHub stated the tickets were delivered via AXS mobile transfer, but they were never accessible. I logged into the correct AXS account associated with the purchase, and there were no tickets in my account at all—before, during, or after the event. To verify, I went directly to T-Mobile Arena, and venue staff confirmed there were no valid tickets under my name and that the tickets were mis-sold.

I purchased tickets to a show last summer, show was rained out so I had the option to get a refund or get a credit on my account with an added 20% for a future show. I chose the credit - horrible mistake. I booked a show a month in advance, and supposed to get the tickets 24 hours before the show. Long story short, showed up to the show and the tickets were never released, so had to buy tickets at the event. Stub Hub credited my account back for the price. Then I booked a show 3 months in advance, again supposed to have the tickets released 24 hours prior. I did not have tickets 24 hours in advance, so because of the previous debacle I contacted Stub Hub. After several chats they said they were still coming.

I've used Stubhub before with no problem but just bought Big 12 softball tickets and they actually came from SeatGeek instead. The tickets were half the price on SeatGeek. Looks like StubHub is now buying from other sellers and doubling the price. I won't use them again. Save your money and buy elsewhere.

Never again! Booked multiple tickets for the Sphere that got screwed up. Wanted to sit together but ended up rows apart… could we re-combine them? NOOOO.. and udles of empty seats!! Terrible run around… DON'T EVER USE THEM is all I can say…

Do not buy tickets on StubHub! I spent around $1,000.00 on Lakers tickets. 2 days before the game I still had not received the tickets. I started reaching out to support. I was told that the tickets would arrive. 1 day before, still no tickets. I called again. I was told the issue was escalated and to keep refreshing the app that the tickets would arrive. Day of, still no tickets. I started calling in the morning and was told the issues had been escalated multiple times and not to worry. They will ensure we have tickets. 4hr before the game still no tickets. Long story short I called MANY times. Each time was told it had been escalated and not to worry. My tickets were covered by StubHub guarantee. Worse case scenario, I had to wait until 1hr before the game. If I still did not have the tickets that StubHub would issue us comparable tickets.

Horrible customer service; avoid using Stubhub. I purchased 3 tickets that were advertised as clear view but there was no view from two of the seats and partial view from the third. I had to purchase a new set of tixs during the event to see the show. I purchased them through the same StubHub platform so they’d have proof of the issue and when I reported it the next day they refused to extend a refund. The customer service was the worst. Their responses were scripted and didn’t even make an attempt at looking into it or issuing a credit even in the app.

Approximately two weeks before the game, I purchased premium Diamond Club MVP seats through the StubHub platform. At the time of purchase, the listing stated that the tickets would be delivered on the day of the game. While I was uneasy about that arrangement, StubHub repeatedly reassured me throughout the process that my purchase was “protected.” My wife and I drove approximately three hours to Kansas City for this game and also booked a hotel room specifically for this trip. By two hours before game time, we still had not received the tickets. I contacted customer service and was told I would receive a callback within an hour. That callback never came.

Be careful guys. StubHub is selling parking passes with operating times that do not align with the events e.g. I was going to an event until 4am and the parking would not allow us to pick up the car until 7 am. We could not use the pass and StubHub stole our money.

They did not provide my tickets for an out of state event. I was left scrambling trying to get tickets or risk missing the show I fly to a different part of the country for! Customer service is a joke! No one can help and just kept saying they would escalate it to their managers, but never a response or any communication back. I even bought fan protect and paid extra for that. I had to go thru my credit card to receive money for the tickets that they never provided. Customer service reps were pressuring me into reselling the tickets that I originally bought that they had no intention of providing so I could default on them and pay a hefty fee. TOTAL SCAM! HOW IS THIS EVEN LEGAL????

Sold a ticket on there. Got cancelled by StubHub themselves and are refusing to give me the money that they owe me. They have threatened to bring debtors to my door to pay £600 which I apparently owe them. I will not be using this service anymore as the staff are so rude. And I have been blocked on both channels via social media, email and phone so no way to respond to them. I’ve taken it to Trading Standards.

Had an extremely disappointing experience with StubHub and will never use them again. I purchased tickets to see Russell Dickerson months in advance, along with a parking pass. I arranged and paid for a babysitter for several hours and drove over an hour to the venue, only to have everything fall apart at the last minute. The most frustrating part is that StubHub never even notified us that the tickets had been cancelled. Just 20 minutes before arriving, I received a notification from AXS (the third-party platform the tickets were transferred through) that my tickets had been cancelled by the seller. I was then told to contact StubHub.

I purchased two tickets to the Temptations here in Columbus, OH. This was on the 10th of the month and the concert was scheduled for the 16th. Here it is the 25th and tickets never received. The event was also canceled. Customer service told me that their "Team" had to get on it and I would receive an email about my money. The same thing they told me about getting my tickets: you will get them in an email (never arrived}. Their "Fan" guarantee is useless as they keep tap dancing with the email line. Just went to the StubHub website to get a receipt and found my order was deleted.

Only reason for 1 star is because it won't let you post with no stars! Do not! Do not! Dooo nooott buy tickets off StubHub! They support bait & switch practices & when you try to get a refund you will be told flat out lies. You will purchase a ticket that is advertised in ONE section at the venue & then when you receive it, it won't be anywhere near where it was listed! Then when you call to request a refund they will tell you that the seller has until the day of the event to correct it or they will honor another ticket of equal value. The day of the event is too late to resell a crappy seat! I even told a supervisor I was recording the call & he actually tried to tell me I "Wasn't allowed to record the call!" Ummm sir, maybe in your country people can't but, that does not work in the US.

StubHub promotes a “FanProtect Guarantee,” but my experience basketball shows otherwise. I paid $879.30 total ($727.35 for tickets + $151.95 in fees) for seats that had a severely obstructed view. Nearly one-third of the court was blocked for the entire game. This was never disclosed by the seller. I contacted StubHub customer service 45 minutes before game time, immediately after arriving at my seats, and clearly explained the issue. Despite this, no meaningful resolution was provided before the game started, leaving my family stuck with seats my kids couldn’t properly enjoy.

I would never use StubHub ever again!! Bought my tickets back in February it is now April! Complete scam & BS - I received alternate tickets that were farther back than my original seats the day of my event 3 hrs before it took place! I had already booked a hotel with the event being 2 hrs away and was stressed to the max!!!

I had a horrible experience with StubHub and would not recommend their service. I purchased two tickets for the Wiz and could not download my tickets through their email notice. I ended up purchasing new tickets at the box office (over $600 total), and Stubhub refused to reimburse me $300 for the original tickets. Prior to the event, I clicked on the link in their email and wrote that I could not access the tickets.I also called customer service, but did not receive any help. They use a 3rd party vendor and take no responsibility if you’re unable to access your tickets. Customer Service was also unhelpful. There’s no customer protection with StubHub.

StubHub is a totally ripped off. It sells seat ticket and parking ticket. If you want to purchase the seat ticket, and accidentally purchase the parking ticket, it Won't allow refund or resell. The web site is confusing, and it is a totally ripped-off!

StubHub is AWFUL!!!!! Purchased tickets and reps I called could not help me receive the tickets. They kept instructing me to transfer several times. This cause the tickets to not be transferable. I contacted the venue and they informed me what i needed to do. Apparently due to the mess StubHub reps caused due to their instruction the transfers stopped the tickets from downloading. If I have to go through StubHub again would rather not attend the events. Would never recommend make the trip to purchase tickets at the event center if possible.

DO NOT USE PURCHASE ANYTHING FROM STUBHUB! This company is a complete fraud and is robbing people through deception, fraud and theft... My wife unwittingly, purchased concert tickets from Stubhub.. After purchasing inflated priced tickets. She noticed the venue was not correct. Stubhub refused to refund the money. And said that she must resell the tickets that we never physically obtained.. then they allegedly, said that she could transfer the tickets at a loss of $183.00. And that she had just one hour to transfer the tickets.. their web app. Does not work. And always gave an error for the action...

4/20/26. My first experience with StubHub was a fiasco. I was so excited to go to the Bruno Mars concert. I found the perfect seats for my husband and me. I purchased them a couple of times because StubHub was having problems with the credit card I used. While investigating the problem, I discovered that the exact tickets I was buying were also being sold on Seat Geek for a higher price. I told Stub Hub customer service about this and they did nothing. They told me to use a different credit card and there was no problem with the purchase. I responded to the ticket seller. I purchased my flight, and hotel. The next day, I found out that StubHub did not sell me the tickets. I was incredulous. This sketch ticket purchase has never happened to me before in the 100+ tickets I have bought. It used to be straight forward, buy the ticket, get the ticket. The secondhand sellers would have been sentenced for fraud.

Recently purchased a ticket off StubHub for a Mariners game, for my 7 year old. She wanted to go and her aunt and cousins had tickets so I purchased the seat next to my family member so she could go with. They delivered a completely different row and seat number so she would Not be able To sit with her family and the 7 year Old Would Have to sit by herself. Do not buy from here. They are a Scam.

Bought Parking pass for $60 Which I was unable to use. Had to park elsewhere and pay an additional $66 to park elsewhere.

Terrible experience. I bought 2 tickets for the 2026 Monster Energy AMA Supercross in Cleveland this past weekend. I bought the tickets way back in January, paid in full. I had no idea that they would hold the tickets or not deliver the tickets to me until the day of the race. We traveled very far for the race, and stayed in a hotel the night before. Several chats later they told me I'd receive the tickets at 11:30am day of. The qualifying for the main events takes place at 9:30-11:30. I'm sitting in the parking lot hearing the bikes race and there's nothing I can do about it.

I couldn't locate the tickets I purchased from Stub Hub. I called and gave them my email address and they said I didn't have any tickets on record. I purchased another set... then when I went to retrieve them in the affiliate site my other tickets were there. I called stub hub and asked for a refund since was ill advised that I didn't have tickets and I did and they said they would not refund me any money. I was only asking for a partial refund since I get a credit from my credit card and they still said no. They are despicable!!!! Do not use them.

They’re absolute crooks! Sell add-ons like parking that are 20 minute walks without disclosing the timeframe you can park or the distance. When you ask for help, they do absolutely nothing. Also the ticketing process of transferring ticketing and claiming tickets is absolutely awful. Prices are jacked up to the moon. I will never do business with these people again. What a horrible experience.

What a horrible experience. I purchased 2 sets of tickets for NHL hockey games, which StubHub redirects you to an email link, where you have to click it to port over to Ticketmaster. The second game worked instantly, no issues. The first link, however, kept saying "Please try again later." Day of the game, I finally started to worry that I needed assistance from StubHub. I spent 3 hours texting their customer service feature, trying to get a handle on this. "Try deleting cookies. Try clearing your caches. Try this. Try that." Nothing worked! "Don't worry sir, you're fully covered 100% by our fan guarantee, if the tickets won't work, we will happily exchange them or send you a list of comparable tickets."

This has been one of the most stressful purchase ever. Bought tickets, was discounted sure but they only send you paper copies that needs to be mailed out. Not very efficient transaction. They promise same-day delivery of tickets, but was delayed. You will end up with having to wait until last minute for your paper tickets until they issue any resolution, if there is any at all. Customer service not even helpful nor pleasant. Never going to purchase from Stubhub ever again!!!

This is the worst place to purchase tickets. After I bought about $400 worth of tickets, I bought a $25 parking pass. The tickets got delivered the parking pass did not. Customer service put me through hell to try to prove I didn’t get the tickets. In the end, I gave up because $25 was not worth the time, but I’ll never again even think about using Stubhub.

Absolutely terrible!!!! This isn't my first time being screwed by the StubHub experience. But I bought good seats long ago. 2hrs before the show they message me that I haven't received my tickets, but instead of saying, "The guy who was supposed to sell to you effed you," they just made it seem like "tickets aren't available". They offer alternative comparable tickets, I click the button, it says being sent. I never received those. 20min later I see that the FanPro Gaurantee promise didn't send the other tickets. So now I click on the last option for tickets which are near the top of the venue... When I googled those seats were half the price of the seats that I originally paid for. I settled with those because I wasn't going to cancel my special night out. And thought it could be resolved with a credit for the difference. Apparently nothing could be done. Very horrible company.

I was going to a concert at the Kia Forum. I injured my foot, so I purchased from StubHub a parking pass that was fraudulently advertised as being in the Kia "AAAA, BB, CC, LL, A, B, C, DD" lot. In fact, the pass was for a lot operated by a different operator off-site (Parking Whiz) for a lot that is further away, off the Kia Forum property. Upon receipt of the pass, I immediately notified Stubhub of the fraud (through their only way to communicate, the chat function).

I purchased tickets for $211.33 for the Ice Cube concert on May 12, 2025. I received an email stating the concert was canceled and would be rescheduled. Disappointed, I wanted. LI called Jan 2026 about receiving a credit cause it had been half a year. Why did the Stubhub rep tell me the concert happened already. I NEVER received anything about a rescheduling. I'm too upset with these people. I have been calling them every month only to be told is escalated to EDM? And they are not responding to issue my credit. Every month it's something different. If I have to sue for friggin $211, it is what it is. THEY didn't have any problem collecting my money, but I have to jumps through hoops for my refund for a concert that was cancelled and you failed to notify it had been rescheduled! #**

This seems to be a scam. I paid for tickets for basketball game which I never received million emails every time they say they were to check it never got the money the money back nor the tickets. This is a scam. Do not buy tickets from this company.

Wish I could give 0 stars. Literally stole $1500 from me. Took my money, didn’t give me the tickets. I contacted them soooooo many times and they decided that I did receive them (I didn’t) so they won’t issue a refund.

Do not use Stubhub!!! I bought tickets. They took my money and I never got the tickets. They just lost a 10 million dollar lawsuit for hiding fees that customers were then getting charged. I can only afford to go to go to 1 game a year and they took my money and I will not be going to a game this year.

I’ve had 10–15 successful transactions on StubHub, but this experience completely changed my perception of the platform. A buyer had trouble scanning a ticket, but I responded within minutes and immediately tried to troubleshoot by calling and texting. The buyer never responded and instead purchased a replacement ticket. I contacted StubHub right away and was initially told the buyer should have contacted them before buying a new ticket. After that, everything changed. I was then told I wasn’t even allowed to communicate with the buyer, which contradicts normal expectations and prior guidance. StubHub ultimately denied my payout and charged me an additional $43, without meaningfully considering the timeline or my efforts to resolve the issue.

This is a 100% fraudulent website. DO NOT BUY FROM THEM IF YOU WANT TICKETS OR YOUR MONEY! My last set of tickets with a friend for the Feyenoord AJAX game fell through 26 minutes before kick off. We travelled to Rotterdam for this game... We are from Vancouver. They refunded the tickets at $75 less than paid for admin fee for having RIPPED poeple off. They also took $30k for World Cup tickets from me and have not guaranteed anything on their end. Just "wait for your tickets" and see what happens. TERRIBLE idea to buy from here. Never again.

I purchased tickets months in advance through StubHub for the Brandon Lake concert on April 12, 2026. StubHub says they sent a transfer months ago, but the link expired and I never received usable tickets. On the day of the event, I contacted customer service multiple times and they refused to provide replacement tickets or a refund despite their FanProtect Guarantee. I paid $330.13 and missed the event entirely. This was very disappointing and stressful.

All you can do is call Stubhub, they give no refunds so do not use their services, it's a third party that sells you tickets making it very easy to makeup an email to receive the tickets so the 3rd party can screw you on your tickets.

This 2rd party service will take your money, not deliver your tickets and then drag a resolution out long you miss the event. Save yourself the trauma and buy direct. Too many scammers and they do nothing to help you.

If I could leave less than 1 star I would. TERRIBLE experience. Tickets that I purchased in DECEMBER never got delivered and then they tried to offer us alternative tickets that were WORSE seats than the original ones and my son was on the Stubhub website as I am on the phone with them and seats in that same area Were available. This is a terrible service. They are liars and then takes 72 hours for your refund to come through so if you need the money to purchase new tickets you won't be able to. So warning to EVERYONE DON'T USE THEM. THE BETTER BUSINESS BUREAU NEEDS TO SHUT THEM DOWN.

This was one of the most frustrating customer‑service experiences I’ve ever had. I bought Sacramento Kings tickets on StubHub, and the seller sent them into the ClickTix system, which completely broke — I couldn’t log in, couldn’t create an account, and kept getting the same error message. StubHub’s overseas reps kept me trapped in a loop, repeating the same lines over and over without offering any real help. They couldn’t provide a transfer ID, acceptance, or any proof the tickets were actually delivered. I pushed, escalated, documented everything, sent screen shots and still got nowhere.

We were on our way to Las Vegas and ordered tickets to Wizard of Oz at the Sphere for 1:45 pm showing. We ordered tickets at 12:36 pm as we were 30 minutes away. When we arrived to the Sphere at 1:15, we checked our tickets that were sent at 12:46 pm but weren’t scanning or opening up because they sent us tickets for 11:00 am show. The show is only 1 hour and 15 minutes long so show was over by 12:15 pm and we ordered tickets at 12:36 pm. We didn’t have an option to order 11:00 am tickets because show was over but that’s what we received. We spent hours talking to 5 different Stub Hub agents and supervisors trying to get our $ back for selling us tickets for a show that was over.

About tickets to the concert then I went back on and buy tickets for parking. I paid for premier parking which was $47.68 because it’s at the location at the music hall where the concert is. When I download the ticket it was for another location 902 Washington instead of 713 Music Hall parking lot. When I contact The customer service which referred me to park hero sports hero they stated from a supervisor that the distance on Washington Avenue was close enough for me to walk to Music Hall. I explain to her that I am a senior citizen and I pay to park inside the building. The reason I paid 40 almost $50 to park there. She said they would not refund it and I would park there. Her name was Reesie **.

BUYER BEWARE: Just had the worst experience purchasing tickets for an event. First, I'll fully admit to my own mistakes in this process. I thought I had clicked on the performer's website, not their sponsored ad link. I WISH I had gone to the artist's site, because then I could have gotten tickets SO much closer to the stage with my budget than going through StubHub.

I bought 2 separate tickets for my wife and I for the same concert in NYC. While driving 2 hours to the show, I called Stubhub because I still didn't have one of the tickets in my possession. They told me that the seller had until 4:30 to produce the ticket. At 4:30, still no ticket. I call back, and they tell me that the seller can't provide the ticket, and there were not any replacement tickets available. I scoured the internet and sure enough, no tickets available. I tried to sell the one ticket I had, but was unable to. My wife insisted that I go in without her, and she took a taxi to the train station, train ride and then an Uber ride cost us over $140. Had to call back later that week because they never applied the refund.

I ordered tickets for 2 separate events and only 1 showed up in my acct. When I phoned, they said the seller didn’t release the tickets for the 1st event. They offered me $25.00 and tickets in the nosebleed section. I had ordered tickets on the 1st floor for about $400. There were tickets in the 1st floor available, but they were considerably higher now, and StubHub would not give me those. I will never order from StubHub again. I ended up taking a refund and purchased tickets through AXS at a somewhat higher price, but I got them!!!

Purchased tickets a week before NCAA final four weekend. Purchased for both sessions and only got championship tickets. Constantly trying to get final four sessions for a week. Got email stated tickets for final four would be available 3 hours before 1st game. Spent 30 minutes in parking lot on Saturday still trying to get tickets. Missed first half of first game before I got tickets. Never got voucher or any money back for my trouble and then had to transfer back championship tickets for new ones but still nothing for the stress of waiting for tickets that already been purchased a week earlier but not available. Worst customer service I have ever dealt with. No consideration of the travel I made to event and still nothing having tickets until halftime of the 1st game. At one point they offered full refund as I’m sitting in parking lot at the event.

Purchased Parking Pass for Pam Iorio Parking Garage in Tampa, FL for the Billy Strings concert April 8, 2026. I had the receipt on my phone including all information. The parking attendant would not honor the parking pass because it had no QR code. I went back and looked at all prior communication with Stubhub to find the QR code or an attachment to the emails that would provide a QR code and there were none. I contacted Stubhub customer service and they said they provided a pdf file with the QR code in the confirmation email. There was NO attachment to any of the emails. Customer service could not provide me with the file and refused to issue refund.

Horrible! I will NEVER buy tickets with StubHub again. I have bought tickets from them in the past and never seemed to have a problem, until now. I bought tickets to the home opener of the Guardians/Cubs game in February and the game is in April. I finally get an email on March 14th from StubHub saying that my tickets have been released from Ticketmaster and to watch for the email to accept my mobile tickets. That email never came. I made a call and sent an email to Ticketmaster and of course they can't do anything for me because I bought them through a 3rd party. So all my communications have to be with StubHub. I called over and over and all they kept saying is they are reviewing it (not to mention it's extremely hard to understand them).

Horrendous! I ordered tickets in October for a show in April. The tickets were never delivered on April 5 as said in your email; so I called to inquire what the seats were (I knew the row from stub hub email). After two hours of trying to get other comparable orchestras seats - I was told that they had tickets 7 rows back but couldn't t give me exact seat number until I bought them. They were not orchestra!!! I was transferred to a manager who told me that I could get a refund if I didn't like the new seats. Well, I didn't and called back to get a refund - quess what- they said No since I bought them. Francis, my current manager couldn't talk to the prior manager who authorized a return. No one should purchase tickets on Stub Hub unless you want to get scammed and waste your time on the phone trying to get customer support!

We purchased tickets on StubHub that were clearly advertised as first row seats. However, when the tickets were delivered—five days before the Cirque du Soleil show—we immediately noticed they were actually in the 15th row, which is a materially different and less valuable experience. We contacted StubHub right away upon discovering the issue. What followed was an extremely frustrating process: first dealing with their AI chat, then a live chat agent, and ultimately spending over an hour on the phone with a representative. Despite notifying them promptly and the listing being clearly inaccurate, StubHub refused to provide a refund or any meaningful resolution.

Site refund promise is fraudulent! We purchased concert tickets, arrived at the venue and were informed our ticket had been sold to someone else. The Ticket Master gate agent informed us that Ticket Master doesn't allow third-party resales and because a third-party agent had purchased 18,000 tickets and resold them that person's account had been flagged, tickets retrieved, their money was refunded and Ticket Master resold the tickets. We phoned Stubhub from the gate, several other couples did also, and remained on the line for two hours at the venue.

They advertise a price and then add in a ridiculous fee in tiny print on the final confirmation. My fee was 40 PERCENT OF THE ACTUAL COST. 40 PERCENT. Greedy and insane. Never again.

I was thoroughly ripped of by StubHub. Ticket prices were extremely jacked up. Tickets did not arrive in a timely manner. Spent over an hour on the phone with marginal English speaking reps trying to get the tickets. They would not provide a native English speaker when asked. I would never use StubHub again.

I purchased tickets for the Journey concert in Kansas City. When we tried to get into the concert, we were sent to the ticket office. The office said the tickets had been sold to someone else (she said it happens all of the time). I'm attaching my original purchase invoice from my email. (We purchased new tickets that don't match the ones I purchased.) Finally, a picture of my new ticket showing my seat location. The ticket counter said never buy from StubHub, we always have problems. Now I'm out almost $300. StubHub said we had used those seats.

I purchased tickets but when I received them they were not the ones I ordered. I was told by a StubHub agent, after several days and communications, that I qualified for a replacement or refund. Since this communication wasn't until a day before the event, I had already purchased replacement tickets so StubHub confirmed I would get a refund. I received replacement tickets via email a few minutes after I spoke to the agent so I called back and they confirmed that a refund would be issued and to ignore the replacement tickets. I did not receive a refund after the event and when I called back StubHub told me I would not get a refund, the replacement tickets that I was told to ignore met their obligation. So I am out over $1,000 and StubHub doesn't care.

I am writing to formally express my extreme frustration regarding a recent purchase of four baseball tickets. Despite following the instructions in your email to link the tickets, they were never added to my account. My experience with your customer support has been unacceptable. Chat representatives ended my session twice without resolving the issue, leaving me with no assistance. Furthermore, the game was subsequently canceled due to storms. The only solution offered was to resell tickets that I never technically received and cannot access. I have been denied a refund, my emails have gone unanswered, and I have been unable to find a phone number to speak with a representative directly. Given that I never received the tickets I paid for and the event was canceled,

This was the worst experience ever. I purchased Dancing with the Stars tickets and never received my tickets or a link. The email stated I would get my tickets possibly up until 3 hours before the event started. I waited and never received them. When I finally called customer service, they were no help and just refunded me for the tickets at the time the event started. Keep in mind, I had already bought a hotel room, traveled, and bought food for the trip to see this show. So the refund at the exact time of the show was actually like pouring salt in the wound that now exists because of this company. I will never purchase from StubHub again, knowing that this can happen on the day and time that the event takes place.

If you are looking for the best customer service and transparent and easy ticket transfers, consider Seek Geek or another provider over Stub Hub. The Stub Hub ticket transfer uses complex 'relay' emails, some as long as 50-60 characters, which you must input manually during the ticket transfer process, because the buyer's masked email address will not cut and paste. I missed one character in a 10:30 pm transaction, and the sale was cancelled by Stub Hub at 7:30 am the next morning, with the only notification from Stub Hub that the sale had not gone through occurring in the middle of the night. That cost me $208 income from the loss of the sale (I’m OK with that, I made the error) plus a $208 penalty from Stub Hub. I tried to get that penalty waived since I have been a good customer for six years with thousands of dollars in sales, but to no avail. Stub Hub’s customer service located offshore more often than not, doesn't help either. Choose wisely!

Terrible experience. Purchased baseball Opening Day tickets on February 5, 2026. Bought two excellent and very expensive seats just nine rows behind our home team dugout for our 44th Anniversary. Despite frequent attempts to have tickets delivered, I didn’t receive any real help until three hours before the game. They did not deliver my tickets, but replaced tickets, telling me they were an “upgrade”. The replacement tickets were all the way out by the foul pole in right field. This company scammed me, and sold me inferior tickets. I’m not sure about my next steps, but I’m not letting this go.

Credit card got stolen. Whoever stole it bought tickets on StubHub. So we called customer service and of course it’s in India and customer service cannot talk good English. We told them if they can cancel the transaction. They said all sales are final. We need to do something about StubHub.

How are they even allowed to continue business practices?! I purchased club seats for a soccer match in Atlanta, GA THREE weeks prior to the event date. I didn’t like the idea of waiting until the day of the match to receive the tickets but they were cheaper than other sites (now I know why!!). Day of the event - no tickets. Escalate 2 hours before, told to wait as the seller had an hour before the game to transfer tickets. An hour before - no tickets and escalate again.

I purchased tickets to see Zara Larsson Midnight Sun tour on 9/3/25, the day the tickets became available. I took off work, bought my outfit, booked the hotel, did my makeup, etc. My tickets were suppose to be emailed to me the day of the concert Tuesday March 31st, 3026. My tickets were never emailed to me, StubHub would NOT provide me with replacement tickets, and they were NOT willing to reimburse me for the time that I lost. I will NEVER purchase from them again and I will make sure other people DO NOT purchase from them as well.

If I could leave negative then stars I would. DO NOT PURCHASE FROM STUBHUB. I purchased a 3-day pass to Ultra Music Festival taking place in Miami Beach. I bought these tickets in December, and Ultra takes place in April. The tickets stated they were "Mobile/Electronic tickets". As Ultra approached, I found out it is a wristband concert. I called StubHub a few weeks before the concert and asked if I would be receiving the bracelet and they said I have to wait until the day of the concert to find out if they come in mail, and if they don't, I would get a refund. I called every week and got the same answer. This was so aggravating because obviously if they didnt come, I wouldn't be able to go.

Tickets were never released. I flew across the country for the NCAA Women’s Basketball Tournament and purchased my tickets months before. StubHub said the tickets would not be released until the day of. Literally 15 minutes before the event, I still didn’t have my tickets. And to “make it right” they gave me tickets that were $300 cheaper in a 200 section when I purchased tickets in the 100 section. I will never buy from here again! Terrible.

My son and I could not make it to NYC to see Harry Potter and the Cursed Child. I sold my tickets on StubHub and the buyer never received them due to StubHub's TERRIBLE, HORRIBLE customer support. I was on the phone with them for at least 10 hours trying to sort out the problem. Now, Stubhub just informed me they are charging me for the tickets after I originally paid $333 for them. I will NEVER, EVER, EVER use Stubhub again. FRAUDULENT company!!!! Buyer beware!!!!

I have been in Charlotte for 19 years & never attended an event at the Spectrum Center. I paid for parking from StubHub in advance for an event at the Spectrum Center, Charlotte, NC. Since I had a senior citizen with me, I wanted to ensure they wouldn't have to walk far. For that reason, I didn't mind paying $82 for parking. When I arrived at the address on my ticket, I was told StubHub should not be selling for this lot & i had to find and pay for another lot's parking. I chatted the next morning with someone that said they would have to escalate it. Then 3 days later I called & finally spoke with someone who escalated it again... I could not even get a partial refund and received a replacement parking ticket. NEVER AGAIN FOR ANYTHING FROM STUBHUB!

Horrible website. Stay away from it. They tricked you with cheap price of the tickets but once you accept you figure out that they change the currency from CAD to EUR. This website is 100% scam. They even don't deserve 1 star. I booked parking for $54 CAD and checked many times the currency and they charge me in EUR 84. And of course once they steal the money they don't want to refund them. I wish google to be more precise when some websites pay them to be on the top to be sure that this website is not a legal scammer which StubHub is. STAY AWAY FROM STUBHUB - they are 100% crooks.

Horrible website. It just takes you to nowhere. They also claim to sell tickets but however, you must use a different company to print or get the tickets. You may be better off to go to Ticketmaster, instead of this reseller unreliable company!

I would not give StubHub one star if that was an option. Don’t go through the stress. This is the second time tickets were not transferred - First for the Formula 1 race in Vegas and now for the Savannah Banana game in Scottsdale. I will never use this platform again and I highly discourage anyone else to use them. I spent hours trying to get the tickets, calling multiple times, always put on hold, then told they couldn’t contact the seller but would call back…And nothing.

Horrible Experience – Buyer Beware. I purchased tickets through StubHub back in November for both the Sweet 16 and Elite 8 games in Chicago at the end of March. These were supposed to be the same seats for both events, which was a big part of why I booked them. By Monday, March 23rd—just days before the Friday games—I still hadn’t received my tickets. I contacted customer service and was told they would reach out to the seller and follow up with me. That never happened. I ended up calling three more times throughout the week and received the same generic response each time: “We’ll contact the seller and keep you posted.” No updates, no accountability.

Terrible customer service. Venue was changed. I declined tickets to the new venue. They sent them anyway and refused to refund me.

Worst experience ever!!!! It is a platform built to exploit customers, driving up prices of tickets only to lower them later on. When trying to resale my tickets I realized what a scam their entire platform is. When finally getting someone on the phone, it was clear they were reading from a script and had absolutely no clue what they werwe even talking about. One of my tickets was being reviewed for some reason and never got relisted so I lost my money on it. This company should be shut down by legislators but I'm sure they are lining some dirty politicians pockets. Oh how wonderful capitalism is. Buy your tickets directly from the original saler and avoid these scammmers at all cost!!!!

STAY AWAY FROM STUBHUB!!! They refuse to give me a refund! I bought tickets from StubHub in November 2025 for show on 3/15/26 in Houston, TX. On the day of the event, I couldn’t access my tickets in my StubHub account to transfer them to my Ticketmaster account. I tried several times but kept getting the same error message: “unable to cancel my transfer.” I called StubHub immediately, but they were no help. I’ve reached out multiple times by phone and live chat since March 15th, but they keep on telling me they can’t give me a refund or credit for my tickets.

The customer service is the worst type of call center you can only imagine. They really know nothing, speak poorly English, and all say the same -- nothing - and let you down. Keep you on the phone too long for no result. No customer service at all, while StubHub is anyway a low quality platform.

I purchased tickets through Stubhub for a show at the Comedy Zone in Greenville SC. I received an email a few days prior to the show saying the tickets would be available through AXS tickets the day of the show and I would receive an email from them on how to get the tickets on their app. I kept looking for an email and never received one from AXS that they had the tickets. I called AXS and they said I needed to call Stubhub because they had no order for my tickets. I called Stubhub and gave them my order # and they said the would try and contact the person who apparently purchased the tickets for sale. After waiting up to showtime, I told the representative for Stubhub just to give me a refund. They said they would and I did get refunded. However, this does not help the fact that this type of ticket purchase for events is not reliable. I will never Stubhub again for ticket purchases for events.

I bought tickets from them, I then tried to sell the tickets I bought from Stubhub on stubhub. Stubhub wouldn't let me do this as I needed a to transfer the tickets, when I attempt to login to transfer the tickets they are no longer in my account. I used the same email for all interactions but now I have no tickets and no money.

I purchased $218.10 for Ricardo Arjona Tickets and were sold by a scammer because I had no access to my tickets. I contacted them the day of the concert and I was not considered for a refund and it was within 24 hrs. I am frustrated because I presented all the proof that the tickets never arrived to my Ticketmaster account.

I had a very disappointing experience with StubHub and would not recommend them. I purchased tickets for what was clearly listed as “Blippi.” To be extra careful, I even called StubHub beforehand to confirm it was the official Blippi show, and their support team assured me that it was. However, when I attended the event, it turned out to be “Be Like Blippi,” which was completely different from what I paid for. What’s worse, when I reported the issue, a supervisor later confirmed that I had indeed purchased “Blippi,” not “Be Like Blippi.” Despite acknowledging the discrepancy, StubHub refused to issue a refund and instead blamed the event organizers.

Paid money for tickets for a show that was cancelled. Stub hub provided no notification. Not only lost money on travel to and from the venue. I have been trying for over a month to get my money back. Spoke to numerous customer service reps/, managers etc with same excuse their system not showing cancelled showing postponed. I sent proof of cancellation the day after the show was cancelled. Just unprofessional and ridiculous.

I bought tickets for my mom and I to attend Phantom of the Opera four months in advance. As the day came near, I was unable to Download my tickets to my mobile. I reached out to the assistant and was continually told not to worry about it and that my tickets were fine. Every day of the week leading up to the event, I tried to download my tickets with no luck. I spoke to three different people on the phone (over 1.5 hours of time) as well as the AI assistant and kept being told it was fine.

Very bad experience from communication to not receiving my tickets as they promised despite paying for it in advance. Don’t use them. It is more like a scam to me as once you pay they bombarding you with no reply auto emails saying your tickets have been sent but you never receive them. When you contact them to complain you have to sign is and chat online with a representative who never come back to you with any answers. Just a waste of time ….

HORRENDOUS. They never provided my tickets and refuse to refund my money. Customer service agents are very difficult to communicate with and there is no continuity of care or cohesion anywhere within this company. Thieves.

I could give 0 stars if I could. Bidding fees, terrible customer service. But user-friendly. Parking ticket is a scam on top of the tickets. I forgot how bad they were and bought tickets yesterday. I add parking and guess what? Surprise! 6 blocks away from the venue. Bad customer service, communication is a disaster.

They are absolutely no help!!! They don’t given you refunds unless your event is canceled even if it’s been over a year. Also, they lie and the rules are always changing. I recommend not buying tickets through them.

I had an absolutely terrible experience and would strongly warn others to stay far away. I purchased tickets through StubHub, and they were NEVER delivered. This feels like a complete scam. I spent close to $1,000, and when I reached out for help, customer service was completely unhelpful. They refused to resolve the issue, wouldn’t provide the tickets, and offered no meaningful solution. It’s beyond frustrating to spend that kind of money and be left with nothing. Avoid at all costs. This was a huge mistake and an incredibly disappointing experience.

I had a very disappointing experience with StubHub. I purchased a ticket for Moulin Rouge in Miami in the Orchestra section, Row K, and paid over $400 for the ticket. When I arrived at the venue, my seat was not available. I was sent to the ticket office, where I was told I had to pay an additional $35 and was issued a different seat in Row N. Because of this issue and the time it took to resolve it, I missed part of the show and was later seated in the balcony instead of the orchestra section that I originally paid for.

Do not purchase parking from this company. StubHub will send you to an unsecured lot, far from the venue, and no transportation unless you Uber. No refunds, because even though you’re from out of town, your Crystal Ball should have warned you. Unfortunately, I thought I was going to a safe & secure parking lot, no cancellations. All the horrible reviews are true.

I purchased four tickets to a show in New York on Sunday, December 28, 2025, under a specific order number. As I was no longer able to attend, I listed the tickets for resale on StubHub under a separate order number. Shortly after listing, I discovered that the original seller had never fulfilled my purchase. I never received the tickets, and my order was subsequently cancelled. This left me with an active resale listing for tickets I did not possess and could not deliver.

Not only did I not get paid for tickets I delivered I was charged back - They claim my section was not correct - It is impossible to do what that wanted that sections didn't even exist. Impossible to resolve issue by text, email or phone. They are thieves.

I bought a ticket to the SEC Men's Basketball tournament on Saturday March 14. The game started at noon local time. I received an email saying I would get an email with an invitation to accept the transfer of my ticket, but that email never arrived. As game time approached, I went to their website and frantically searched for a way to get support. I could not find either a phone number or a chat. I followed links in the emails and reported that I did not receive my tickets. After 3-4 screens, I was presented with a ticket to request a re-transfer. At 12:50, 50 minutes after the game started, I received the email about the transfer. Eventually later I finally found the link to the support chat (it is well hidden). When I went to the chat, they said that their policy was that since I didn't call or do a support chat (the things I was looking for and could not find on their website), I could not get a refund.

Absolute WORST company to purchase tickets through for any event! Go directly to Ticketmaster, buy them there. Between their fees and business practices, you will be lucky to get tickets in time for the event, and if you need to sell them, you generally can't, and no matter what, you will lose money and StubHub will profit. THIS COMPANY IS A TOTAL SCAM!

I just purchased a parking pass. I thought I was going to the original vendor to buy this. There was huge markup on the price. Original price of parking pass through the concert venue I found out was $16. Stubhub charged me $48. Wish I would have read the reviews. Called for refund and they would not. I'm assuming there wont be a parking space when I get there from the reviews. What a scam. From the reviews this place should be shut down.

On February 22, 2026, I went online intending to purchase two James Taylor tickets for Jones Beach Theatre. The first screen that came up were “tickets” called “Fast Lane Pass”, and I purchased it thinking they were the tickets. The next morning, I realized that these were actually not tickets to the concert, but some type of add on. If they were an add on, why was I able to buy them without buying actual tickets? Without the concert tickets, these “passes” (strangely also referred to as “tickets”), are WORTHLESS.

Unwilling to help at all. They just read off a script. Continued to repeat the same information. There was not any remedies or solutions or any customer service provided. They do not value the consumer at all. You are just a dollar sign.

I sold tickets through Stubhub for March 17th, 2026. Tickets were sold and accepted by StubHub and sent to customer. I sent tickets for wrong date, my error. All along the way everything looked fine. I never received any email or call, that there were any issues. They have my cell # and email address. It was not until I saw my cc statement that my credit card was charged for 600 by Stubhub. When I called to ask, they said that I was charged for tickets they provided the seller. So, I lost my sale and they charged me 600. I have yet to receive the wrong tickets sent back from Stubhub. So now I lost the sale, I was charged 600 and I lost my future ticket. Worse than this is the time on hold waiting for customer service to speak with an agent that is difficult to understand. In order to make increase their profit, Stubhub uses poorly qualified/trained agents to process their orders.

If I could give a negative review, then I would. We got scammed by someone selling fake tickets on here. We contacted StubHub about it and they said we can’t get a refund because we didn’t contact them before the event even though it says in their terms and conditions that you have to contact them within 7 days after the event. This is what it says: Getting Valid Tickets

In the words of the venue operator where I went to upgrade the 2 "under18 only" tickets I had gotten and as a senior citizen would certainly not have chosen: "They overcharged you and gave you the wrong tickets". (Charged over $100.00 for 2 $20.00 tickets -). The evening was only salvaged by a charitable venue that thankfully was not sold out. StubHub somehow hijacked my screen while I was in the process of ordering tickets from the venue and I did not notice. When I downloaded the tickets, I noticed "under 18 only" and there was nothing StubHub could do to remedy. Not a mistake I will make again!

Stubhub is a fraud. I bought 1st row tickets for an NHL hockey game and they “upgraded” me to row 3. How would you like PAYING A PREMIUM for row 1 for a concert, and getting “upgraded” to row 3? They repeatedly told me nothing they can do and hung up on me. Customer service is a joke. Never buy from this fraud organization!

Buyer beware when purchasing concert tickets through StubHub. What many people don’t realize is that the seller may not transfer your tickets until the day of the event. That means your money is already gone, but your seats are still floating somewhere in the universe. It can feel like the seller is playing musical chairs with your money while you’re just hoping a real seat appears before showtime.

I paid over $250 for a concert. They moved twice before postponing 7 months ago. I requested a refund and they denied saying the concert from 7 months ago hadn’t canceled. They told me it could take years before I qualified for a refund. What kind of crap is that…

They sold me tickets for seats that don't exist and then wouldn't refund the money. I will never use these screw artists again. Worst experience ever. Customer service is in India and if you get mad they'll say you're being unprofessional and they'll hang up on you. How professional is it to screw me out of 600 bucks? ** these punks.

SH kisses buyers butts while treating sellers horribly with their "rules" (inconsistent and they do anything to cheat you out of money). No appreciation no matter how big of a seller you are. They know there are not many options to do resale so they bend you over and not much you can do. Still waiting on $$ from October for a show that had been postponed. They want me to send proof of transfer to buyer even though buyer never called in complaining. They will do anything to screw buyers over.

FRADULENT, BAIT & SWITCH! StubHub is NOT a BBB company; currently being sued by Gov General US; 1-star consumer affairs; and 1-star Google. I purchased $1000 hockey tickets in November for a Christmas present, tickets aren’t available until the day of the event, on the day of the event I get a notice that my tickets are no longer available by seller, stub hub switches my section one hockey tickets to section three nose bleed seats and gave us a $10 credit. The same seats I purchased fo $1000 were still posted for sale on their stubhub website. Additionally the seats they substituted us with was 1/3 of the price on the stubhub website.

Me and my friend drove 3 hours to go to concert only to find out StubHub didn't issue our tickets. It kept saying they'd be released on the day of event. At 5 they offered pit tickets when concert started at 7. My friend has neuropathy in her feet and battles cancer. It was miserable! Never use Stubhub!

Don’t buy anything from this place. They scammed me. I bought tickets and they didn’t work. Now they won’t refund. All they say is, "We’re sorry but we can’t help." So please keep your money so you won’t lose your money.

Too many negative experiences with Stubhub to go into all the details, but it was the worst ticket buying experience I've ever had. I received tickets for the wrong date and missed a Broadway show I was looking forward to seeing. I did receive a refund but it couldn't possibly make up for the unprofessional and sloppy system of Stubhub.

I bought a ticket for a concert. Drove four hours to the event and the ticket never came. Kept checking website and it said don’t worry ticket is on the way. 5 minutes before concert they said they did not have ticket and they could only give refund. Nothing for the four hour drive there and the four hour drive back. Worst experience ever. Do not buy tickets on Stubhub.

I'd like to give them a minus 100. They just facilitated a scammer who took my $ and never provided the tickets. When I contacted StubHub it was foolishness and lies. They said they would send me a link to get my $ back. They didn't. They count on tying you in knots until you give up. Ended up purchasing tickets at door to get in as the ticket counter said "those seats are already sold and a person is sitting in them". I went to those seats and showed the guy I had bought them too. He give me the name of person who sold them to him, which I provided to Stub Hub to no avail. Stub Hub could care less. This company is as dirty as they get. They shelter the crooks. They have to know who sold those tickets and would rather protect the crook than do they right thing.

Below is my receipt which states I bought a parking pass at Allstate Arena parking lots - then the ticket StubHub bought for me from Spot Hero for a hotel by the airport. They Scammed me up until an hour before the event with promises to send the corrected parking pass. If they had just been honest and told me they didn't have access to these private lots at the arena I could have figured something else out instead they had me calling nonstop with promises to send - escalate Or encouragement to just keep the parking provided for a discount. I had to jump hoops between e-mails they requested and phone calls I had to make. Really put a damper on the event night. SAD part was I pulled into the Allstate lots and paid the same in 5 minutes.

Bought tickets on StubHub for comedy show. The next night I find out the tickets were not able to be resold and shouldn’t have been on stubhub. Contact customer service after learning on stubhub website that if they shouldn’t have them that a cancellation can be requested and refunded. Chatted with 4 agents and repeated policy to them and they refused to honor their own policy. Please refrain from using them. Protect your money.

I have been trying to sell my Washington DC Bruce Springsteen Tickets, and it just won't list! I've spent HOURS on chat with them asking for help, and they keep telling me I just have to "wait". No one's getting back to me. No resolve.

Bought ticket for Cricket match Final event. The ticket was never delivered as the event price went up significantly. Very frustrating as everything including travel was planned. Don't buy from Stubhub as you may never get the event ticket.

Very disappointing experience with StubHub. I purchased tickets for the Dominican Republic vs. Venezuela World Baseball Classic game, and four days later StubHub changed my seats, calling it an ‘upgrade,’ when it absolutely was not. The new seats were in a much worse section and clearly did not match the value of the tickets I originally paid for. This is completely unacceptable. My payment had already been processed, and the tickets had already been transferred to my Ballpark account. At that point, my original purchase should have been secured. StubHub advertises ‘FanProtect,’ but in my experience, that protection meant nothing.

I would leave one star if possible. Gave my Broadway tix to them to sell. They had the seat numbers plain and simple. Each ticket costs me $250. Due to an eye injury could not make it to NYC. The tix were sold by SH for $275 and after their commission, I was to receive $450 in 5-8 working days. Day after the performance, I get a note that the tix were misrepresented and $137 was to be deducted from my payment. I gave them the tix, I did not mislead, all marketing done by SH. I never saw the show, out $500 and no payment, Dishonest, scam. Keep away. Trying to swindle an extra $137 from me or the buyer is trying to whittle his cost. Either way, disreputable as I am left with nothing.

This site continues to allow mass scams, especially in regards to parking passes. I paid for a parking pass in Cleveland. One week after the event I received my parking pass for an event in LA, that also happened a week prior. They said I didn’t act quickly enough to receive a refund. They make money on the scams and likely willingly participate.

Terrible experience …Talked to a guy named Gears On…Said he would call me back within 2-3 business days …It is now day 18 lol. Tickets were ordered unauthorized …Tickets were never sent….They did their internal investigation and claimed I am at fault. No fraudulent activity happened. They did offer to resell my tickets again that I didn’t receive and when they were sold I would receive my money back lol. This website is awful. If tickets are purchased or unauthorized good luck with getting your money back. I filed a police report as well. This website is a scam. Very very disappointed being a repeated customer until now. Please think twice when purchasing through this website. Customer service does not care what you have to say …Apparently the vendor is always right 😂.

I bought tickets on January 12th through STUBHUB which the seats were $139 each After buying 5 tickets for the play "All things Equal" in SF at the Curran Theatre Stubhub notified me at 6:21pm on the day of the show which started at 7pm "the seller did not provide tickets". FYI I spent $697 dollars for 5 tickets for 5 of my friends for "Great Seats" which were BOGUS SCAMMER SELLER never provided tickets so I had to buy new tickets at theatre because STUBHUB did not provide replacement tickets, only said they will refund in 5 to 8 business days. FYI we traveled an hour to see this play. And we had to buy new seats so I had to spend an additional $367 for NOSE BLEED SEATS. So now I am out over a 1K and waiting for refund.

I purchased parking passes for an event through StubHub but never received the tickets. I contacted customer service and spent the entire day trying to resolve the issue. I was asked to provide email proof of purchase, which I submitted multiple times as requested. Instead of resolving the problem, the customer service representative became impatient and transferred me to a supervisor. The supervisor also asked me to resend the same proof again and ultimately told me that another team would contact me later, without providing any immediate solution or timeline.

If I could give StubHub a zero rating, I absolutely would. They allow scammers to sell either tickets that are incorrect or sell tickets that don't exist. We bought tickets to Monster Jam and never received the tickets. We started conversations with them at 10 am and never got a solution. It ruined our entire Saturday and maybe everyone in our home miserable. This is the second time we have been scammed by this corrupt company and I will no longer use them. If you actually want to go to event, steer clear of the scams of stubhub. The internal team is a joke and they don't offer any help. It's just scripted responses from customer service on chat and on phone. Just don't take the risk.

I purchased concert tickets through stubhub but my event was canceled. According to the website I should have gotten an email giving me credit toward future stubhub events and the option to ask for a cash refund. I never got that email so I called customer service. But according to customer service I was not entitled to a refund because I had purchased them from a reseller. No credit for future hubstub events. No cash refund. No concert. I had donated about 200 bucks to stubhub and got nothing in return. Apparently stubhub’s guarantee has some pretty big loopholes. I’d recommend avoiding stubhub as much as possible or at least never purchasing tickets from resellers through stubhub.

Horrible experience. I could not get tickets transferred from TicketMaster. I spent hours. Always got the same message Transfer Waiting. Tickets never went through. AI Chat and customer service were useless. I'm out $142 . I will never use them again.

This company is a fraud and steals people's money. I never got my tickets until after the concert had already been playing for 2 hours. I ended having to get my tickets through Ticket Master at last minute because I was not getting my tickets and it was the day of the concert. Now I am stuck because of them with 2 separate charges. Their service is horrible, too by the way. Be careful, I wouldn’t use them ever again. Please go straight to Ticket master. Look at my attachment and see the time the tickets were sent which was 10:17 pm.

Frauds. A seller with a non-legitimate business promoted parking and is over a mile away from the venue. StubHub does not support customers. Scam BS site allows motel parking in a dump.

I purchased tickets to a broadway show on Saturday and as of that morning had not received tickets. I called Stubhub and told them and they reassured me that I would have my tickets before the show. I called a hour and a half before the show time and informed them I still didn’t have tickets and I had a 30 min drive to the venue but I was worried about not having the tickets and wasting time and gas. They once again reassured me either I would get the tickets or they would give me comparable tickets. 30 minutes before the show I had to call again as I didn’t have the tickets. At this point im driving to the show and it took them 25 minutes to “resolve” my issue.

DO NOT EVER USE THEM!!! We had tickets through them for The Eagles at The Sphere in Las Vegas. We purchased them in October of 2025. The concert was in February of 2026. I received a confirmation of the purchase. Two weeks from the concert I started to inquire about the whereabouts of the tickets. I got a "stock" answer saying that due to a requirement of non-transferability of tickets, they would not be released until the day of the show. I trusted this after looking it up. Fast forward to the day of the concert. My wife and I flew to Las Vegas, rented a hotel room within walking distance to The Sphere. All day I watched my email for the tickets. NADA!!! I contacted them with 3 hours until show time and they informed me that whoever sold the tickets was NOT going to get them to me! I lost more than $755! We were EXTREMELY upset at the money we lost, plus the travel money to get to and stay in Las Vegas!

I bought tickets for an artist who was in town for two nights. My order was for the Friday show but I received tickets for the Saturday show, which I was unable to attend. I was on the phone with "customer service" for 3+ hours over two days - I followed all their instructions, returned the tickets, etc. and was told my case was being escalated. Ten minutes before the show started, I was receiving no resolution and nobody on the phone seemed to have any clue what they were doing. At one point someone was in the background telling the woman on the phone what to say. I finally just begged for a refund, which they eventually denied stating that I didn't return the tickets (when I have literal email confirmation from them thanking me for returning the tickets). So in addition to missing the show, I am out the money I spent for a hotel, parking, etc. I have never been so disgusted with a company and I hope they go out of business. Do not EVER EVER use StubHub.

Terrible platform for selling tickets. If you change any option while creating your listing, the system can automatically change your price without clearly notifying you. There’s no proper confirmation of the final price, yet if the ticket sells, you’re forced to honor it — even if it was due to their system error. Very convenient. Take screenshots of everything if you use this platform. They also don’t pay you until 10 days after the event. If your event is months away, they hold both your money and the buyer’s money the entire time. This will be the last time I use this service.

Add my experience to one of the most negative events dealing with Stubhub. I purchased tickets 10 days prior to the event. Within three days of purchase, Stubhub began sending messages "Have you accepted your tickets? Download them now." There were no tickets yet. These prompts continued up to the day prior to the event. Upon my further researching, I found that the tickets might not be released until day of event.

My daughter and I purchased some tickets several weeks in advance. The section for the event were good seats, but the night of the event we had several issues with the tickets. First they would not load for entry. After twenty minutes of this, they finally loaded. However, once inside we could see that that the wrong tickets were loaded. Instead of the the good tickets we purchased for a couple of hundred each we were given tickets that were worth 80 bucks, that were located on the very last row. We know this because we asked the guy sitting next to us how much he paid. We contacted Stubhub and we were promised a refund based on their Stubhub guarantee, but they did not follow through. Stubhub was terrible from beginning to end. Do not use. This was a bait and switch.

I did not receive notification until the day of event. Tickets were not accessible. Customer service was unable to assist and I was promised a call back which I never received. I asked for a refund, we will see.

I wish these sites would not let people reselling these tickets make these tickets prices ridiculously high. Nobody is about to pay $10,000 for section A1 row 5. These resellers are delusional.

Updated on 02/22/2026: Purchased front row seats e tickets. Total 1700.00! Never received tickets as stated in their policies "eTicket send within 24 hrs, seller has 5 days to send tickets." Luckily I used a credit card company and lots of documents to get a full dispute refund. The stress and anxiety of having to cancel hotels, transportation and not being able to know if I'd ever receive the tickets was unwarranted. We couldn't schedule back up plans and certainly no one in their right mind would wait until the night of event to see if tickets would appear! So many horror stories about broken birthday or occasions where people stood at the venue door dressed and transportation paid to leave upset and crying!

Do not buy event related parking through StubHub! They sold me the event ticket and then sent me emails for parking at the venue. They ended up selling me parking in a different city and then said I had no alternative but to try and sell it back. Of course, no one wanted parking in another city from the event, so that was all a waste.

I recently attended a concert and when I got to the line of the concert, my tickets were denied because StubHub sold my tickets. I was so embarrassed me and my girlfriend sitting there waiting in line and when I call customer service, they had me waiting on alternative tickets that never came so two hours later as I’m on my way back home they text me and said that I was eligible for a refund because I had insurance on my tickets and I was later denied my refund. StubHub is a scam.

I purchased tickets from StubHub Inc for the Boch Center in Boston MA for November 2026. This was the Penn & Teller show for which the stage was obstructed. Extremely disappointing. StubHub Inc. sold tickets that were clearly misrepresented as standard view. I purchased tickets advertised without restricted views, yet upon arrival at the venue the seats were undeniably obstructed. I notified StubHub immediately, and they refused to offer any remedy. Further review shows that StubHub should have known the seats were restricted and had a responsibility to disclose this. StubHub violated their own policy by not providing replacement tickets or providing a refund. No support provided at all.

Twice in the last week, someone stole my credit card information, and used it for a total of $7000. I'm a social worker living pay check to pay check. I understand once, but twice? They definitely need to be investigated for fraud!

I bought 2 tickets to Backstreet Boys at the Sphere, in Vegas. Only to go there and find out the tickets were invalid. Felt cheated and betrayed. Travelled 10 hours and got in a day earlier to enjoy our experience. And imagine getting turned away from the gate after spending $1400. It was the biggest waste. DO NOT BUY FROM STUBHUB.

Today 2/18/25 at approximately 1 PM EST I attempted to purchase tickets for The Weeknd three separate times. Each time the order appeared to go through successfully only to be cancelled hours later without explanation. No fraud alert. No bank issue. No declined payment notification. Just silent cancellation. When I contacted customer service via chat, the representative offered no meaningful assistance. I provided my order number ** and clearly explained that this had happened multiple times. Instead of investigating or escalating the issue, I was repeatedly told to try again and that they do not know why the order was cancelled. When I asked what would prevent it from happening again, the response was essentially that they do not know and to just try again.

StubHub is a trash company and they will rob you out of your money. I bought tickets to a Keith Sweat concert in Oct 2024. It is now Feb 2026 and I still haven’t got a refund, I have had this “escalated” over 30-40 times and still no response. TRASH ** COMPANY.

Extremely unhelpful with a ticket scam. They really tried to have professional level of customer service, but I had to repeat myself to 7 different workers and spent a total of 3 hours on the phone and email over 2 days trying to resolve a ticket scam issue. I would use this platform again only for instant delivery.

They are criminals. I bought tickets to a concert in July 2025, the person I was taking ended up not being able to go. So I sold them back to StubHub and followed their instructions, I thought it was all good. Then they expect you to sit at your computer to try and sell your tickets after they say it's fine. They give out names and email addresses of those who want to buy the tickets and you are supposed do all of that work, which they don't tell you about. Then they will charge you for tickets that someone tried to purchase (this is all done electronically) and they will charge you for someone else trying to buy your tickets that couldn't get them because stubhole isn't up front about their policies. They've stolen at least $600.00 from me and keep trying to charge me another $174.00 every week.

I bought tickets that were never sent to me, yet I was still charged. I tried contacting support, but they couldn't help me because it seems they simply don't verify the sellers' information or the validity of the tickets. The response was that I contacted them three days after the event, and the reason I contacted them three days later was because the transaction wasn't showing up in my bank account. They're simply scammers.

I had purchased tickets for Jeff Dunham for 2/13/26. I did not receive a link to access my tickets. We went to the event hoping the staff at Cross Ins Arena in Portland Maine. We had no success at the arena, even with the help of staff. We had another couple next to us with the same issue! We attempted to call StubHub repeatedly with no success. We had 1 option to buy more tickets (which we did, hoping stubhub would be available for a reimbursement). Not being able to reach them (repeated attempts) until 2/17/26 only to be told they will not reimburse us even though they had a history of calls from us about this issue. FAIR WARNING, STUBHUB HAS A TERRIBLE BUSINESS PRACTICE OF NO REFUNDS REGARDLESS OF YOUR COMPLAINT!!!!

DO NOT purchase tickets with StubHub. They do not honor refunds. I purchased tickets for a Kat Von D concert at August Hall in November 2024 that was canceled and have still NOT received a refund despite numerous phone calls and emails with stub hub. Basically they stole the ticket money because they have not refunded money from a cancellation!

Stay away from StubHub!! Bought two tickets, sold them on their website using their portal for selling tickets after discovering a calendar conflict with the event.. The first prospect buyer declined the transaction. The second buyer bought the tickets. Since the first buyer declined the transaction, I was charge what they call a "non-fulfillment" fee. Spent 1 hour with their customer service and accomplished nothing. BTW the fee charge was TWO months after the event. What a scam!!

I bought tickets to Jo Koy at the Climate Pledge Arena on Valentine’s Day for the 5th row on the center and Stubhub sold my tickets to someone else after I fully paid for the tickets and only gave me the option to accept alternative tickets farther back in the audience at the last minute. I didn’t get any kind of refund or compensation. I’m furious over this bait and switch sales tactic. They basically ripped me off. I’m never using Stubhub again.

Scammed out of concert tickets and didn't receive a refund. They blamed Seat Geek because StubHub turned our transaction over to Seat Geek without our permission and therefore said the scam was not their fault.

Horrible experience. Purchased tickets that were listed as having clear line of sight to stage. We were seated all the way around the left side of the stage. We couldn’t see any of the band members, only speaker cabinets. Customer service is an endless circle of automated messages saying we’re here to help you, but never do. Just awful!!!

Paid for three tickets to Monster Jam in Arlington 2026. StubHub/Seat Geek was unable or unwilling to send me tickets through any other way but an app that will not work. I spent over 4 hours with customer service to receive no pathway to getting a functional ticket in my possession. They readily admit they got their payment but refuse to acknowledge what I received from them does not get me into the seats. It’s nothing but lies and cajoling while the phone hold message says “Stub Hub is with you all the way from payment to seat”. They are 3rd party selling product they don’t own.

Do not buy from StubHub. They have scammers and they don’t care. I paid over double for parking, followed all directions, and then received a $64 parking violation. Not only did Stubhub blame me for following said instructions (they said I should have never texted the number with my license #, which were the instructions. It is an unmanned parking garage.) Stubhub did zero to refund me or more importantly, zero to ensure the scammer is identified, held accountable and removed. Their protection guarantee means nothing. I chatted w agent online, and got nowhere but excuses as to why it’s my problem and not theirs. Then I called. All assured me my experience was wrong. Each talked around it for about an hour. Second person assured me they would escalate it. 5 minutes later I received this email.

Purchased a ticket in the wrong state by mistake. Realized as soon as I hit the button. Called them for a refund. They said I had to post the tickets myself and resell them to a game 5 months in the future. They didn’t sell. StubHub would not offer any sort of refund even though I followed their policy.

My friend asked me to find the ticket price to book a event of Sphere. I proceeded to book the tickets to see if there is any service or other fees before adding parking fee. I got out the transaction. Right away, I found out the transaction had charged to my account and I chat with the representative. JM refused to refund the transaction. I didn't have 10 minutes to complete review the transaction another word. It didn't give you another chance to review the transaction. One click it is final. It is unfair and dangerous platform for senior or unfamiliar the transaction people. Beware!!!

No help with tickets not being delivered to their clients. Spent 2 hours talking to supervisors and all they say is they aren't responsible for sending you tickets, they just take your money and put ** on the line to say "that's our policy". Stay away from these scams. Specially BARL (supervisors that has no clue what his job entails).

Stub Hub sold me the wrong seats that I paid for and refused to give my money back! Never will use them again and I hope they all have the days they deserve!!!! If I could give 0 stars I would! Terrible experience! Also never purchase the insurance they offer because they are also no help and I am also out that money!!!

We bought tickets through StubHub to see Matt Rife in January 2026. There were sound issues and after going to the office we were told we would get a refund along with hundreds of others. A bunch of us exchanged phone numbers and contacting them. A lot have gotten refunds from Ticketmaster directly from the venue and different sources but we contact StubHub. They say there’s no refunds for sound issues even though hundreds of others had issues and were refunded.

I had purchased prime tickets from StubHub which I did not receive. From the outset, there was a challenge when I initiated a chat that did not yield any results. I was informed that my tickets were in my "wallet," despite not having set up a wallet on my phone. The representative insisted that this was where they must be located. Eventually, I contacted customer service and was assured that the seller had excellent ratings and would provide the tickets soon. However, after waiting for an extended period, I discovered two days before the event that the specific tickets were unavailable, likely to be sold at a higher price.