StubHub Reviews

DO NOT BUY FROM STUB HUB! I purchased floor seats to the Timberwolves game for a special present for my father who is over 80. I spent more than I should have but wanted this to be a very special gift, I spent way too much and got seats right next to the players on an aisle. I started calling Stub Hub at 8am the day of the game because I didn't get the tickets and must have talked to them 30 times over the course of the day, I never got my original tickets so they said I could pick from 4 other spots all not even close to the floor like the tickets I paid for. I asked for a full refund, and they refused and said i need to pick one of the other options, I picked one and didn't get those tickets either until half hour after the game started.

StubHub accepted over $500 for tickets, issued an order number, and then failed to provide any valid tickets when the event occurred. When the tickets showed as nonexistent, StubHub still refused to refund the purchase. Selling tickets that cannot be accessed and then keeping the customer’s money is unacceptable. This company showed zero accountability and ruined what was meant to be a Christmas gift. I would never trust StubHub again. STUBHUB SUCKS.

I would not recommend using StubHub. I ordered tickets and reached out for over a week after not getting them and was reassured I would have them by the time my event was happening. That didn’t happen and they refuse to make it right. They don’t care about customers or how they make you feel. They have awful customer service. We drove 3 hours for our event and had to buy more expensive tickets to not disappoint the group of teenagers we were taking to the event. Using them was nothing but stressful and empty promises.

BUYER BEWARE!!! A week before a concert we purchased 2nd row tickets for an out-of-town event through StubHub before reading their reviews. The tickets delivered to us, on the day of the concert, were in the wrong section, 10 rows back, and the seats weren't even next to one another. They were not what we paid for. We contacted StubHub and the rep told us to return the tickets to them for a refund. We returned the tickets per their instructions, and they now refuse to return the money. I wish I would have researched them prior to sending them our money. I will be contacting the BBB and reporting them. Based on all of the similar stories, there should be a class action lawsuit filed against this organization.

If I could give a minus 0 I would!!! These thieves resale tickets and They offer you a guarantee of your money back at the time you purchased them?? Not what they would currently be worth at the month of the refund??? Crooks and gangsters!!! Then to make things even worse they say you can't cancel the tickets because of the terms and conditions you verbally agreed to over the phone???? Sounds like a great business huh??? I bought 2 World Cup tickets for June 16th at $700 apiece. They say they can't release the name of the original ticket holder???? That's a lie! Because when I called them repeatedly they later said we will alert the ticket holder that you want your tickets one month before the event?? So I caught them in a lie!! Be careful with this company. They are scam artists and they will screw you over just to make a healthy profit from you!!! They don't care about your tickets or the event you're attending.

We purchased two tickets for a concert in Boston. Due to a personal issue I had to cancel the trip. The StubHub recommended listing the tickets in their sales site. No news for months. Just one day before the concert they texted that someone wants to buy the tickets. I immediately went to the StubHub web page and explained them that I am going to use the tickets myself and the tickets are not on sales.

StubHub was awful. We were going to Monster Jam. It was about 45 minutes or so before the event we realized where we was going to park in did not have have any more open spots. So we went on StubHub, got a parking pass e-ticket emailed to us and when we got it, it said just to park at The Dome, but The Dome has no parking so we paid $40 for it and couldn’t use it. I called customer service. They said, "Oh you’ll get the full e ticket electronically in about 45 minutes."

Terrible experience with Stubhub. We purchased tickets almost 2 months in advance from stubhub for $130 when tickets were only $40 each, we were trying to use our credit card benefits, never again…. The day of the event we received a email from stubhub that the tickets are “no longer available”. We could have bought tickets almost week ago for $120 each. Seems like someone just wanted to make a profit and not provide the originally purchased tickets.

I purchased 2 tickets to a comedy show (double the original price), and when I arrive to the venue I found out that the tickets were fake!! They are fraud! Scammers!! When contacting customer service they did not offer a full refund.

I purchased tickets from StubHub and the show got canceled. Per the original ticket vendor, per the venue and per the artist himself the show was CANCELED. StubHub refused to acknowledge the show was canceled and repeatedly tried to tell me the show was “rescheduled” despite concrete evidence that it was in fact , CANCELED, and refused to refund my $250. Disgraceful. Their customer service will simply try to talk you in circles and are not helpful whatsoever. I will not be using StubHub again.

This review documents a dispute with StubHub involving misrepresentation and failure to honor a written commitment. Following a date change for the Bad Bunny concert in Peru, StubHub emailed us confirming that resale fees would be waived for this event. We relied on this representation when attempting to resell 10 tickets. Despite this, StubHub:

We purchased tickets back in May 2025 for a show at the Murat in Indianapolis, IN. We will NEVER use Stubhub again. We were looking forward to the show and left home early to have a nice relaxing dinner downtown and then off to the show. There were NO tickets ever sent and we held up the line with the Murat staff trying to help. We finally went to the box office and they could not help. I finally tried to call the number listed for Stubhub and it hung on immediately. I tried a Chat, and I was able to have her find our tickets and she reissued them, however we missed almost 40 min of the show. We were highly encouraged to use ticket master the next time as the Murat staff has seen this happen multiple times. The third party had never sent the tickets. Embarrassing, disappointing, and almost ruined our evening.

Horrible experience, seller never comes through, tickets are never received “comparable tickets” not delivered. When I call to try to get the situation resolved the workers are not helpful and literally will repeat the same thing multiple times to not give any resolution. Will never buy again.

Horrible experience! After reading these reviews, I feel like a fool using this company. Purchased Cavs tickets for my husband’s birthday and included our children for a dad’s night out. I am unable to transfer tickets to him. Either one child not attends so I can use their ticket to get everyone in, purchase an additional ticket near them (another $200 +) or drive 1hr 10mins, pay to park, walk them in to drive another 1hr 10 mins back. My husband now just wants me to go, what a great birthday gift for him. I will never use StubHub again!

Never use this service. Bought tickets for more than $3000. I tried to download them and it didn't work. I made multiple calls to customer service to get the tickets with Stub Hub. They didn't help and kept my money. The site says 100% Guarantee. I have no tickets and no refund. More than frustrating.

Very disappointing company. Tried to list my tickets with them, was told there would be a 3 day review before they would post, it took 6 days before they were listed, once they were finally listed, I noticed a mistake on my “row” number on my ticket (my mistake). I went back in to modify my listing and correct the “row” of my seat, they promptly took my tickets off the site and told me there would be another 3 day review. Of course, all this was done through their web chat. You can never speak to a human being. I will be pulling them off of their site and listing with Ticketmaster and not returning to their site to do any future business.

My husband ordered tickets for Zac Brown at the Sphere for January 9th 2026. He was given a confirmation for the paid tickets but when he went to claim the tickets, we received an "Oooops! Your tickets were claimed by another email account," from Ticketmaster. We had no other account. How could someone possibly accept tickets from another email account when the confirmation was sent to the right one? We were on the phone for 2 days trying to figure out what happened and StubHub would not give us a refund or properly explain how this happened. We will NEVER purchase from StubHub. Beware. I would give zero stars if possible.

Poor business tactics, terrible customer service. In general this business is a scam. I will try a different business next time. No more money from me. They sold me parking for a lot that is 1 star on 6 reviews, apparently not a legitimate parking lot.

This is a legitimate Ponzi scheme! I purchased 2 tickets for the World Cup games for January 16th. I purchased mine last month, and still have not received them??? Their call centers are in the Philippines somewhere??? They say that their guarantee is your money back or comparable tickets? Yeah right! I don't believe either one of their stories. Thank God I purchased my tickets $700 each x2 at $1700 Through my credit card company! I requested my money back to these thief's! And they told me that I cannot get my refund because of their ** terms and conditions? I told me I will file a claim with the credit card company and later seek legal damages because I was blackmailed buying them???? Because nobody will reimburse you for the travel expenses? It's a scam! Do not buy from this POS!!!! Company.

I sold tickets on StubHub in October 2025. Today, January 2026 I have not been paid by StubHub for the ticket. As others have noted, their customer service is dismissive. I have contacted the upper echelon and StubHub and they are equally dismissive. Buyer beware. Seller beware.

I bought tickets to a band battle to see my son perform, and after checking other platforms Stubhub charged $100 in fees plus taxes. I could have got the tickets for $100 cheaper on Ticketmaster. I try to do a refund and it haven’t been 30 minutes passed and all they offered was to resale them online! I will never use them again.

Terrible experience with Stubhub. Would never use it again. Try using alternatives. They are not clear, not helpful for customers. I put up a listing without uploading my ticket. The website indicated the listing is not visible to others so I thought it doesn’t matter. However, it got sold somehow and I received an email that I have an hour to transfer the ticket. They charged me more than the selling price as I didn’t have the ticket. The instructions were not clear and the customer service did not help at all. I have sold tickets on other platforms and never experienced anything similar to this. So disappointed.

I had an extremely disappointing experience with StubHub that cost me time, money, and the entire value of the event. I purchased 4 tickets for approximately $1,500, well in advance. On the day of the event, I even contacted StubHub about 4 hours before it started to confirm everything was fine. I was explicitly told that all was well and that I would receive my tickets before the event. I drove 1.5 hours to the venue, and right when the event started, StubHub informed me that the seller had failed to deliver the tickets and asked if I wanted a refund. At that point, a refund was not a real option. I was already at the venue with my group and had planned the entire day around this event.

Screenshot any conversation you have with the chat.. they magically disappear when they tell you they will reimburse you. I bought a parking pass through Stub Hub and never received it. I connected with them through their messaging service and was told I would receive the refund and be reimbursed for the new parking ticket.. when I called there was no record of any conversation and they refused to refund my money.

Horrible. DO NOT USE StubHub if you want to guarantee you have tickets. Never received the tickets I purchased. I even purchased the Fan Protection Guarantee…useless. Access to tickets 3 hours prior to event. Never able to “claim” tickets. Spent 3 hours on my phone “chatting via texts”. CSR kept “checking” with support team to see about issue. Was told on seller's end all was good, and on buyer's end (me), I was only one with access to tickets, so unfortunately not able to receive refund. I NEVER received the tickets. Out nearly $200.

Lost $1,000 for football tickets. Traveled to the city of the game. A few hours before the game I logged in to download the tickets. Nothing ... No help gameday so had to buy more. Wouldn't refund due to their system error. Do yourself a favor and don't use them.

Pitiful app, I was double-charged for an order that showed proof of the double charge from credit card statements and email confirmation numbers. They refuse to refund my order, never use this pitiful site.

DO NOT BUY/SELL your tickets with STUBHUB. I sold tickets here. Did all my due diligence. No contact from STUBHUB advising there were any issues. I get an email AFTER THE CONCERT HAS STARTED! That there's an issue with the transfer. NOW they cancelled the sale and blamed ME FOR NOT COMPLETING THE TRANSFER! Now I'm out over $1k. NEVER BUY AND SELL FROM STUBHUB AGAIN!

We purchased tickets for Section 118, Row F and Seller Andric Chase sent us tickets for Section 115, Row W. We live 3-1/2 hours away. My wife and I had a weekend getaway "Date Night". We had Hotel reservations, had a dog sitter for our dogs and child sitter in advance. Seller sent us the wrong tickets. Stubhub wanted to offer replacement tickets that wasn't even in our section. Stubhub's comparable tickets were about money value, not seat experience. We purchased great seats and Seller and StubHub both let us down. Fan Protection is not about the Fans. It's about money protection; nobody wants to be out of pocket; Customers/fans experience the inconvenience. I'm sure the Seller Andric Chase sold our tickets for a better profit and Stubhub still collected the fees. How do you expect fans/consumers to purchase with confidence. That's what your platform is based on.

Horrible company to deal with from the website to the customer service. It’s been 7 months now and endless calls and emails with no pay out yet. Everyone at this company just keeps apologizing but not making anything right. I would NEVER buy or sell anything from this company EVER!