StubHub Reviews

My wife and I were taking our two teen age grandsons on an Alaska cruise departing from Seattle. I noticed that the day we got off the ship (6/21 -Father's Day) there was a Red Sox-Mariners game and since we had a late night flight back to the East Coast it was a perfect way, as Red Sox fans, to spend Father's Day in Seattle. Three weeks out I purchased 4 tickets through StubHub. The seats were field level along the third base line behind the Red Sox bench, albeit 35 rows back. Fast forward to the day of the game, we arrived early hoping to tour T-Mobile Park, but no tickets as of yet. Two hours before game time I was informed that the tickets were no longer available, and offered the options of a refund or replacement tickets. The best available replacement tickets were in the upper deck (3rd level), and to make matters worse, my wife does not do well with heights.

Worst customer service and the worst ticket website I have ever dealt with. This company is a complete scam. We purchased 4 World Cup tickets and had been looking forward to this match for so long. We drove 3 hours to attend, only to discover that we had received just 2 of the 4 tickets we paid for. We even had kids with us.

Paid over $35 for a parking pass, received pass via email link almost a week and a half later and pass was located 1.8 miles from the venue at a hotel. My wife has a bum right knee and it’s over 105* in Phoenix so I wasn’t going to make her walk that far in the heat. The only recourse, according to CS rep, was to resell ticket and figure out something else as the distance was within StubHub guidelines; this was on Thursday, the concert was Friday. I paid a premium price and expected a premium parking spot at the venue itself. I ended up going to the venue and was able to park there for $10, ate the $35 dollar loss. Don’t ever buy a parking pass through StubHub. I’ll never do business with them if I can help it, they screwed me over.

They did the right thing by refunding my ticket.

@StubHub ripped us off!! We bought 3 tickets for a World Cup game and after going to Florida, we found out that they ordered only 2…they essentially sold the 3rd ticket twice!!! For a #publiccompany, what a disgrace! #theft #ripoff

A terrible company that needs to hold sellers accountable.

StubHub sold me 2 tickets to the England vs. Croatia World Cup match in Arlington. I had already booked non-refundable flights, hotel accommodations, rental car transportation, and other travel arrangements. A few days before the match, the seller failed to deliver the tickets. I then received an email from StubHub stating that replacement tickets had been found for me at no additional cost. When I attempted to access the replacement offer, the tickets were unavailable. I contacted customer service and was told that no replacement tickets were available and that a refund was my only option. Based on that information, and because I had already committed significant money to non-refundable travel, I quickly purchased replacement tickets through StubHub for the same match at a much higher price. Only afterward did I discover that an enhanced voucher option existed.

Bought a parking ticket on the same of the world cup game. They did not send the ticket. I called customer service, she said since they are selling thru 3rd party they can not guarantee it will come before the game. So I told them to cancel and refund the money. But they still charge me and send the ticket which was too late!! They are selling tickets that they do not know what is going on, total scam and fraud company!!!

WARNING!!! I can't begin to express how poorly this company operates, but I will try. I should have been wary when my Citi card denied my purchase so I used a different card. Purchased tickets and then found out that I might not get them sent to me until 3 hours before the event, even thought the event was 2 weeks away. They said to watch my email closely.

Ordered and paid for concert tickets in February for a concert in June. Four days before concert I contacted customer service because I didn't receive my tickets. They said they kept sending tickets through email. When I clicked in link nothing would happen. Several hours on the phone 2 hours before show still no tickets. I sent a dispute to my credit card to get a refund. Their customer service was absolutely NO HELP. I assume they didn't actually have the tickets to sell. Very frustrating.

HORRIBLE experience. Bought Nate Bargatze tickets in Dec 2025. His show was last night (June 18, 2026). NEVER got my tickets. Tried to get them through the website, then through AXS as directed. My account showed no purchases were made. Spent three hours online, following their instructions and still couldn't get them. Only found a customer service number today after trying to get a refund since they NEVER sent the tickets. Called customer service and stupid rep kept repeating that I hadn’t tried to contact them before the show so no refund!!! We’re emailing them screenshots of all our attempts from yesterday. WILL NOT buy from StubHub ever again. THEY ARE CRIMINALS!!!

Absolute scam of a company. I sold my concert tickets on Stubhub, then they notified me that the buyer wasn't able to use the tickets to enter the event. Then they sent me another bill stating that they compensated the buyer with other tickets and I needed to pay for those tickets too. So not only I lost my original tickets, but also ended up paying for the additional tickets that Stubhub provided the buyer. I am beyond regretful for using this website to sell my tickets. They do not offer a customer service line either. Everything is done through email and there is no proper interaction with company employees/. Stay clear. Do not do business.

This seller Chris at Stubhub, was not able to deliver my tickets the day of the event. I purchased the tickets months ago, they sent me an email stating "those tickets are no longer available". They did this one hour before a sold-out event. Never again, I believe they sold my tickets to a higher bidder. It was a World Cup match, and we were already at the stadium waiting to go inside.

I purchased tickets through StubHub and never received them. Despite contacting customer service multiple times, I was repeatedly given false assurances that the issue would be resolved. I spent days trying to locate my tickets and was told to wait while representatives claimed they could help, but no real solution was ever provided. As the event approached, I was left without the tickets I paid for and with no meaningful support from StubHub. The lack of communication, accountability, and customer service was extremely frustrating and stressful. I trusted StubHub to deliver what I purchased, and they failed to do so. Based on my experience, I would not recommend using this service.

Worst experience ever. We bought tickets to a World Cup game in Kansas City, only to be told that our tickets were never delivered. We were initially assured they would be replaced with comparable seats, but then another representative said that wasn’t an option at all. To make matters worse, one person offered us even better replacement tickets, only to come back later and say they couldn’t honor that offer. The communication has been inconsistent and incredibly frustrating. My son is absolutely heartbroken. This was a once-in-a-lifetime opportunity for him, and instead of making memories, we’re left dealing with disappointment and empty promises. We trusted the company to deliver what we paid for, and they completely let us down.

Horrible experience with StubHub. Bought World Cup tickets and was told the tickets would come within a couple hours of gametime so paid parking and showed up. Went on a chat with someone an hour before and chats kept getting ended. Finally got someone at Gametime and was told to wait for an email which came 2 hours later with a refund. Fan Protect guarantee is a joke. They never gave any options for another comparable ticket for me and I had to just forfeit dreams of going to the World Cup.

Never ever, ever, ever use StubHub. Not sure if their customer service is run by humans or robots. No matter what the issue is, they read from a script. Their guarantee means no guarantee. Bought FIFA World Cup tickets in Dec, 2025. Game is today, still haven't received my tickets. Called many, many times, same answer. Have you ever heard of a business that operates like this, holding your money for this long and not sending you the product and yet getting away with it. I'm waiting for a class action on these guys. Worst service ever. If I can give negative score, I will.

It is a huge scam and a fraud service. You should never buy tickets from them. Unreliable service. You will book your flight, hotel and car rental and eventually your ticket will not be delivered for the event. Do not be fooled with the cheap price they initially offer for tickets. StubHub does not have those tickets they promised to deliver.

We never received our NJ Devils tickets from Stubhub.. They said they were claimed and they weren’t. Had to purchase additional tickets last minute. When we went to our original seats there were people there who said they purchased from box office. Tried calling and emailing for money back and just got jerked around.. Sent a certified letter to the CEO at headquarters a month ago they accepted and no response! BEWARE!!

Order # ** I purchased a parking pass for the FIFA World Cup. When viewing the map of the parking lot, you clearly see the lot next to the stadium. Well, the lot is 8 miles away. StubHub's customer service will not refund and only offer to resell no matter how many times I explained. Re-sell will not cover the amount I paid. StubHub knows this is misleading, yet they allow shady selling practices from their sellers. Take your business somewhere else, they're not going to vouch for you if you get screwed.

So there should be a class action suit filed against this company. The worst staff. The worst customer service. The worst everything. Bought tickets a year ago for Ariana Grande concert, June 13th, today for a very amazing young lady and her mom paid top dollar. Confirmation of purchase, order number, everything needed. Been chasing these tickets now for 2 weeks. Get the run around. Always blame for someone else. Then yesterday, the 12th. Talked live again to an agent. Who said, "Don't worry, everything is OK, you will get transfer email about 3 hours prior to the concert." Even though my order says through would be delivered by the 6th of June.

We purchased tickets to the 2026 World Cup in Houston, but, in true StubHub fashion, the seller refused to provide the tickets. I purchased this event for my grandson at Christmas, who is a die-hard soccer fan, and he is now extremely disappointed. This is not about the cost of the tickets, but the experience for a 9-year-old. StubHub's answer was to provide the full refund. I also ordered parking passes, and they told me I would have to sell the parking passes on my own. This is because parking was purchased from a separate seller. I will hold StubHub accountable and will sue them and the seller, but to be clear, this was a once in a life time event I can't purchase again.

I was waiting for tickets to the Carolina Country Music Fest and they finally arrived after being sent all over New England my post master in my town tracked them down! It took almost a month to get them and when I opened the fedex envelope there were NO TICKETS!! I contacted them and was assured i would have them By June 2nd which is when we were to travel from New Hampshire to myrtle Beach for the show. Then they came back and said they were delivered. Originally the Post Master in another town over signed for them, but sent them to another town then another! I told them yes, I finally got the envelope but NO TICKETS! They tried to blame FedEx saying not their fault it was a damaged item. I sent photos of the perfectly in tact envelope and empty inside. They again reassured me I would get tickets before we left. NOPE! Now they are saying I don't qualify for the 100% guarantee because it was over the 30 days, no duh!

NEVER buy or sell ANYTHING from this website! It is a complete scam! They sell you tickets, then they send them to you at the last minute. Then you can’t download them because NOTHING works like it is supposed to on their APP! I have never in my life seen anything so piss poor! Oh & I assure you I am a verified buyer!

StubHub is a crooked unethical company. When they screw up, they don't take blame & there's nothing you can do except take it on the chin. If ticket transfers don't go through (which it does quite often), StubHub blames and fines the seller. They fine the seller so it looks like it's not their fault. This happened to me twice as a seller before I pulled all my ticket listings from their site. You cannot fight them, they're too big. Best to avoid them at all costs.

This place is HORRIBLE!! I bought a ticket and never got it. Customer service sucks but they said they would send me a ticket or offer me a refund. So far I have not received anything. They said they will reimburse me but how can they make up for a concert that I will never get to see again. The cost was insane and they hooked me into things that I didn’t want. It’s a big scam!!! I should get my money for everything and then they should pay for me to do something else. I should be greatly compensated.

I will never use Stubhub ever again. Always a problem with getting ticket. Either get cancelled for no reason (they claim no payment, but my money comes out of my account) or ticket never arrived on time. I contacted customer support and no help. Always an issue with them that I stopped using them, but I got a reward gift card via Capital One so decided to give them another chance. Wrong choice. Again after 20 minutes after I purchased the ticket, they cancelled my order and kept the money.

Total ripoff. Avoid these guys. I bought tickets on three different occasions and they were fake. I was turned away at the gate. They wouldn’t give a refund or credit. Their “customer guarantee” is a joke.

I have spent days explaining to them over numerous calls and holds that they sold me tickets that are for the WRONG venue. They CANNOT be replaced because the seller had to return them and buy new tickets for the correct venue. They keep giving me excuses that they are "contacting the seller", it is "being reviewed", "venues get changed all the time" (the venue had already been changed when I purchased these tickets but they sent tickets for the old venue), and finally Stub Hub is "not responsible" despite their 100% GUARANTEE that tickets will work. Of note, they also didn't want me contacting my credit card company "because it might mess up the process". Lo and behold - there have been a lot of disputes with StubHub per the person helping me to dispute the charge.

On 2026-04-14, I purchased 3 event tickets on StubHub portal. During their checkout process, their shopping-cart process prompted "Would you like to add a Parking pass?" with their encouraging disclaimer that NOT adding Parking could result in NOT finding a space to park on the event date! Of course, I opted YES for Parking, despite that the $38 Parking Fee now rose to $52.79 with Stubhub's kickback. The shopping cart prompted ONCE for my Credit Card info and successfully completed the order. 19 minutes later, I received an email from StubHub stating my Order was CANCELED. I logged into my Credit Card issuing Bank (Citibank), to discern any issues. I immediately see that the Parking Fee REMAINED on my CC, despite that the Ticket portion of the BUNDLED order was refunded.