StubHub Reviews

The website was not user friendly for buying tickets. I had purchased three tickets and was unable to download and receive 1 ticket. After trying for three days to reach the seller to resend the ticket, this finally happened less than 1 hour before game time. Since my party wanted to enter the arena before this, I was forced to buy a ticket from another vendor.. I had to deal with multiple staff, wasting several hours of my time and being told your tickets are 100% guaranteed. No refund was offered for at least the 1 ticket. Lack of empathy and direction to the appropriate decision making staff was evident.

I bought 2 tickets for $96 each. Stubhub’s “service fee” was $45 per ticket. It said Guaranteed “2 seats together”. Afterward I find out that this venue has no seating. I called Stubhub and spoke to a supervisor and it was like talking to a wall. She said all sales final and I said they misrepresented seating. She said that general admission means no seats s as be that no row was shown and no seat so I should have known. I spent almost $300 to stand for 2 hours. Be careful of these people.

Paid for 2 NFL tickets and parking pass. On the morning of the game 2 hrs before kickoff I finally got the email claiming my tickets were unavailable. The entire month leading up to the game I constantly asked when would I get my order. And repeatedly was told money back guarantee. What about my time, gas, hotel and other expenses? Absolutely never will I use them again.

Purchased ERAS tickets for 6k, was traveling internationally for this show, was told 48 hrs prior tickets were not available. Should purchase new tickets and will get a refund, new tickets offered. Purchased new tickets and they billed me for both and claimed I purchased both. Said they made a mistake, but refused to refund. Could resell on their site with no break in fees. Chase Bank cc is not being helpful with the dispute. Is small claims or arbitration the next step? Don't, Don't, Don't use Stubhub.

I’m very unhappy with my experience with Stubhub. I made a duplicate purchase, unintentionally, because I didn’t know the first order had went through. The customer service agent refused to give me a refund. I asked to speak with a supervisor several times and the agent continue to talk in circles and avoid the refund.

These people is not who they say they are.. I'll purchase a Usher ticket August 2024 here In Atlanta, Georgia, however, as everybody knows Usher reschedule his concert until December of 2024. I decided to Sell my ticket since it was no use of me going. The ticket was sold on the sixth of December. However they have now put me in a situation where I have to wait 8 to 10 business days, To receive the funds back into my account so the ticket was sold on the 6th of December, but the funds would not go back into my account until the 17th of December.

I bought three pretty expensive tickets for the Taylor Swift concert and never got them. StubHub said it would give me tickets that were "equal to or better than" the ones I had purchased but that I had to wait until one hour before the concert started and then they would email me with options (seriously??). They didn't send the email so I called them back and finally was sent a link with seat options that were not at all comparable to what I had paid for. The concert was starting in less than an hour and I was worried that turning them down would mean not going to the concert at all (after traveling all that way) so accepted the tickets. The value of the tickets we were given was about one third of those I originally bought. Stubhub has refused to give any refund. I will never ever use Stubhub again.

Do not sell on StubHub, their system is not user friendly and you will be charged the fees for their poorly designed website. I listed tickets to sell on their website and tried to unlisted them the same evening. I went to their website through the link they sent to my email and the listings were nowhere to be found. Fast-forward two months later, I get an email stating my tickets were sold. I again used the link provided in that email thinking this must be a mistake, and did not see any listings again.

Poor experience with failed parking ticket delivery. Because I did not report it until they failed to deliver at the event (I was told I had to report *before the event*) I was not eligible for a refund. In other words, I had to anticipate their failure and proactively submit my claim. The app still shows my parking tix are pending delivery, almost 24 hours after the event. Chat support quoted policy and told me to dispute the charge with my bank. 'Mario' could have reversed the charge on the card but refused to do so.

We bought tickets, they sold our tickets, asked if we wanted the next set of tickets, we said yes. Wasn’t able to see our tickets on the day of the event and customer service said they can’t help us until an hour before the event. Called and finally got a hold of someone 15 min before the event just to be told they can’t get a hold of the seller and we can’t go to an event we’ve been planning for 2 months. Wish I could give Stubhub a big fat 0. I’ve never had this problem with Ticketmaster, Axis or Seatgeek.

They have the worst costume service, I was trying to resell my ticket and got no help for days of calling Stub Hub. I had 3 different reps and I would always get the same message, "We will contact our IT department to call you back to help," never received a call back. Then I was charged aging for the ticket. The ticket did sell but the stub hub site would not transfer the ticket. Never had a Issues with Seatgeek!!!!

Stub Hub does not care about events or the fans, they only care about making money and the reseller. They are allowing people to sell out shows from across the country. My tickets were sent back to the reseller (in California for a show in Cleveland OH) while I was out of the country. My purchase was a Christmas gift for my 13 year old daughter. StubHub did not support me and because FedEx shipped back the tickets, I am out of the $150 gift. The ticket alert came while I was out of the country as well as the delivery. They told me it was my fault. Who sells physical tickets nowadays anyway!? Now my daughter's gift is gone and I am out the money. I am so sad for her as I do not have the funds to make it up to her.

StubHub, has truly no empathy or understanding of a customer needs. I was billed TWICE by StubHub for a ticket, totaling $2,000.00. The customer service representative stated he see where the error occurred, but states SUBHUB has a NO REFUND Policy. I attempted to purchase a ticket at 9:05pm. As of 11:00pm I still had no notification that the ticket was purchased. So I went back to STUBHUB for confirmation. I saw no indication that the ticket was purchased by email, or that monies were deducted from my bank account! So I did the procedure again. I contacted StubHub first thing the following morning. The representative was nonchalant, and basically provided no help. I asked to speak with a supervisor. I was placed on hold and 10mins later the line goes DEAD! I strongly advice anyone reading this review, to use TICKETMASTER for all of your entertainment purposes!

I will never buy tickets from StubHub again. They do not actually honor their "FanProtect" policy. I bought tickets through StubHub and the original owner of the tickets, or "original vendor" did not send me tickets until 9:15 while the show started at 8. I got to the venue early and was on the StubHub app and website trying to get assistance and they both were glitchy, pushing me back to the main account screen at the same starting point of "please check how to get your tickets." It was a never-ending goose chase with no success. As per their policy, if I did not receive the tickets in time for the show, I would get a refund. So, I ended up buying a ticket at the venue and figured I would sort it out later. The next morning, customer service told me that because it was "after the time of the show," they could not honor the refund. So unacceptable, so shady. Never again.

Stubhub is a secondary ticket seller. They do not stand behind their products they are selling. We requested a parking pass for a football game and were given a random parking garage in the downtown area of Los Angeles, 3 miles from the stadium through horrible neighborhoods and multiple interstate systems. We ended up leaving the garage and going to the stadium and finding a parking place. StubHub told us to pound sand as far as a refund went. Fool me once, won’t fool me again.

Stay away… I have used this company many times with no issue until now. I paid for tickets that were confirmed but when I arrived at the event were not available. I spent two hours speaking with 4 representatives to resolve the issue. Only one was really helpful while the others just kept saying how sorry they were that this was happening. I was offered replacement tickets but the seller should be investigated for selling tickets more than once. The original seats were taken when I got to the event. When I asked how StubHub worked to prevent this there was no answer. I won't be using them again.

Sold two tickets, showed proof where buyer accepted tickets and now StubHub refuses to pay. They have been holding my money for over two weeks. Total scam. I will be using Seatgeek from now on. Be aware because they are criminals.

I bought tix on StubHub, they never came through. We went to the event. Had to pay an extra $200 to buy tix at the event and never got a refund. Not that it mattered, no one paying me back for the other money I had to pay out. The site kept saying try again, but there's no contact info to talk with a person. So yes, we had to take the risk to travel to the event and once its was apparent that weren't going to get our tix, I made the decision to buy them again at the box office. My choice, but I trusted Stubhub to do their job. Never again, I'm done. I deleted my account and I only wish I had some way of making them not hold on to my data.

Charges you for tickets even if you back out of a transaction. Upon receiving a quote online for tickets, including their $498 fee, we navigated away, but the site charged us anyway. No one on their phone service responds with accurate and timely information. You cannot trust them. You should *never* buy from them. Had to go through my credit card agency to dispute the charge. Will make you wait several weeks for a refund FOR A TICKET YOU NEVER BOUGHT!

I no longer sell my tickets on StubHub when their system double-lists my one set of tickets. I ended up paying the second buyer more than the value of my listed tickets. They did not explain how I could access their system. The school allows you to choose which tickets to transfer to Stubhub and then they fade out so you can't select them again. Stubhub says I had to make up to the 2nd buyer. They confirmed the 2nd listing but could not be bothered to correct or help me. They didn't believe there was an error in their system. I said I would post it on social media so here it is.

StubHub has been a frustrating experience from start to finish. First off, their customer service is nearly non-existent. When I encountered an issue with my ticket order, it took ages to get a response, and when I finally did, the representative seemed uninformed and unhelpful. The website itself is often glitchy, making it difficult to navigate and complete purchases. I also found that the ticket prices were misleading; additional fees were tacked on at checkout, which made the total much higher than initially advertised. It felt like a bait-and-switch tactic.

Do not buy anything from Stubhub. They are a scam. They sold me tickets for a show that had already started over an 1.5 hours ago. In fact, the show is still listed on the site hours after it was over. There are two shows, a matinee and an evening show. In theater, it is standard practice that the sales stop about an hour, no later than 30 minutes before the show starts. It had never occurred to me they would try to sell me dead tickets. Then a call center clearly overseas reading from scripts tried justifying it like "maybe give the tickets to a friend", what friend wants tickets to an event that's over? I haven't bought from StubHub for a while but this is the very last time. Never again. Please anyone reading this, stay away from this untrustworthy company.

Subject: Warning – Issues with StubHub Service: Overcharged Fees, No Ticket, No Refund. Dear [Buyer’s Name], I am writing to share my experience with StubHub, as I believe it’s important to inform others about potential issues before making a purchase on their platform. I recently used StubHub to purchase tickets for an event, but unfortunately, the experience was far from satisfactory. Not only was I charged an excessive service fee—far higher than what was initially indicated—but the tickets I purchased were never delivered. Despite multiple attempts to contact their customer service, I received no resolution, and no refund has been issued.

A very shady and dishonest company, BEWARE of the Bait-and-Switch scheme that they have going on. Stub Hub added excessive amount of charges after I had paid. They refused to even consider any options when I reasonably tried to reasonably remedy this issue the following day, several hours later when I was finally able to reach someone.

Sold a ticket online. Buyer accepted it. Received emails that everything went fine, and I should expect my payment. 3 weeks after still no payment, and customer service tells me that "the buyer was not happy with the ticket (?), and that the Stubhub tried to send me back the ticket". I didn't receive any notification. Overall, either the buyer lied and enjoyed the event for free. Or Stubhub decides not to pay some customers.

I will personally never use StubHub EVER again. One, the fees were more than the tickets, but what is really upsetting is that my tickets were never delivered. I followed the email instructions to the letter on how to receive my mobile tickets. They never appeared. I ended up having to purchase tickets at the door after several attempts of calling customer service. I was able to report my problem to a virtual assistant that sent me a message stating that my refund would be processed because I was protected by their purchase program. Something told me to keep trying to contact a live person. I finally was able to talk to a customer service rep on Tuesday afternoon only to be told that no refund would be processed. The event was over. I will use continue to use TicketMaster but will never recommend StubHub to anyone. STAY AWAY FROM StubHub!!!

I just attempted to purchase two tickets to a Pentatonix show at the DCU center in Worcester MA. I found two great seats and started the purchase process. At checkout I discovered that my $92 tickets did not include the additional $43 service fee...per ticket....RIDICULOUS. I did not complete the purchase even though I would have enjoyed the show.

In my recent experience, StubHub operates on the edge of fraud or engages in fraud. They sold and invoiced me for one thing and then delivered a pass for a far inferior item. When confronted they offered a 25% credit on my next purchase. I suspect they are doing this to many people and would support anyone who wants to pursue a class action against them. I suspect an initial round of discovery would show that this is an intentional scam to pump up their profits. When confronted they were quick to admit they did what I suggested (the unauthorized swap) but said - too bad just take a 25% coupon in replacement.

Purchased two tickets and parking pass to a college football game. Went online the next day to receive my tickets and StubHub said the football tickets were no longer available but offered me tickets further back and twice as much. StubHub refunded me the football tickets but would not refund the parking pass $59! Talked with customer service on the other side of the planet and they offered me no help!

This is the worst place to purchase tickets. Drive in to town getting hotels preparing yourself after calling a entire day just to never receive tickets. Why they continue to sell tickets online on top of everyone tells lie. Beware. Just use Ticketmaster.