StubHub Reviews

On 2026-04-14, I purchased 3 event tickets on StubHub portal. During their checkout process, their shopping-cart process prompted "Would you like to add a Parking pass?" with their encouraging disclaimer that NOT adding Parking could result in NOT finding a space to park on the event date! Of course, I opted YES for Parking, despite that the $38 Parking Fee now rose to $52.79 with Stubhub's kickback. The shopping cart prompted ONCE for my Credit Card info and successfully completed the order. 19 minutes later, I received an email from StubHub stating my Order was CANCELED. I logged into my Credit Card issuing Bank (Citibank), to discern any issues. I immediately see that the Parking Fee REMAINED on my CC, despite that the Ticket portion of the BUNDLED order was refunded.

I was so excited. I booked the Bruno concert for my 22 year old son and I. It was a dream come true for me throw caution to the wind and spend $400 on concert tickets... but it was with my boy and BRUNO. OMG! About 4 weeks before the concert I was emailed by ticketmaster and told that my tickets were canceled because the seller that I purchased from overbought on Stubhub and I would have to contact StubHub. It was a complete scam on all fronts. I never received my tickets. Nobody took responsibility. My heart was broken, I was robbed $400 and it was so good that Discover didn't even refund my money. I hate STUBHUB ... DO NOT DO BUSINESS WITH THEM! Go direct through Ticketmaster. I pray 🙏🏼 for all the people ripped off from StubHub. I did everything under the sun to get my money back. THE GUARANTEE IS FALSE ADVERTISING! DON'T BUY!!!!

How is this company allowed to do business? They are selling something that doesn't exist. Once I learned they had no tickets of any kind I went to ticket master and bought 2 seats. Confirmed. Full Stop. When you see the website it appears you are about to buy tickets and once you pay you learn there are no tickets.

One of the worst companies I've ever dealt with. They have a Chatbot but claim that it is not an official communication tool. So my chat was not recorded and every answer that I got from the Chatbot at the end was a complete lie that Stubhub supervisor would not honor! What a scam! They told me that I can release the tickets to get my money back. That means try to sell my tickets and if they do not sell I am out of my money. They do NOT honor their Fan Protect policy that the Chatbot told me about and guaranty that my tickets are going to get fixed. StubHub will give you whatever cheaper seats they want and they take ZERO responsibility.

Never received tickets for BTS concert bought 3 months ago. Seller gave a non-working link for the tickets and unfortunately StubHub couldn't give me alternative tickets since there were non available within my ticket’s price range. So frustrated since I wasted time and effort to go the stadium. StubHub keeps letting scammers and fraudsters sell on their website and seems there’s no accountability! You can always get a refund but that’s not the point! I lost valuable time and suffered tremendously with anxiety and emotional distress dealing with StubHub!

Have used StubHub in past without issue. Now, extremely angry that I have not received payment for tickets they sold over 3 weeks ago. StubHub representatives have promised payment on two separate occasions, but it has not been made 3 weeks after the sale! Their customer service consists of a "chat box" where you wait for responses from their representatives without the ability to speak to someone in person. Just tonight, StubHub representative claims "they are on it" and told me to wait another 7 to 10 days for payment! Can't believe this is how they treat customers who have an issue!

I have been trying to get a pending payment resolved for tickets I sold on StubHub for over 4 months. I have followed up with Customer Support several times but all I get is "thank you for your patience" canned responses and vague promises that the matter is "under review by an internal team". Think twice before using using StubHub to purchase or sell tickets!

I hate this company! This was the worse experience I have ever had with purchasing tickets! It is now May. I have been reaching out to Stubhub since March about my tickets for my daughter. They kept saying “it will be escalated” blah blah blah. Seller sent my tickets to an email that was not mine and one of the reps basically tried to call me a liar so I had to get out of character just to speak to a supervisor to confirm that tickets were not accepted by me and were in fact sent to a different email and even the name was incorrect! I HATE STUBHUB!!!!

Scam artists, purchased a parking pass for a close lot to the venue, email shows the correct lot, when I click get tickets, it goes to another company’s website and shows they gave me a parking pass for a lot that is several blocks further and 1/5 of the price but charged me over $50 for it! Bait and switch much.

I purchased a concert ticket through StubHub, but although the company charged my payment, the ticket was never delivered to me before the event. Even though I could not attend the event, no refund was issued. When I contacted them, they claimed that the ticket had been sent after the concert had already started. A ticket allegedly sent after the event began is completely useless to me. Moreover, since the ticket was never actually delivered to me before the event, the service was effectively never provided, yet my refund request was still denied. This was my first time using StubHub, and due to this experience, I believe the platform is unreliable and causes harm to consumers.

We purchased tickets from Stubhub for the Eagles Concert in Arlington Texas Global Life Field and also purchased the "Parking" pass as well. When we got to the stadium, we found that we did not actually have a pass to get into the GL parking lot and had to purchase a 55.00 ticket to park there. The "Pass" that they sent us was a PDF for the Sleep Inn Hotel parking that was 1.6 miles from the GL venue. We asked for a refund and they gave us a runaround and refused. This is a total SCAM and not what we thought we were buying. We will never use Stubhub again! And do not recommend anyone else use either.

The worst. Purchased tix, couldn’t download. Don’t worry they said, wait until 24hrs before. Waited, tried again. Don’t worry they said, wait till 3 hours before event. Don’t worry they said, go to box office. Box office said tix cancelled long ago. Stub denied claim for refund.

Bought floor seats in Section C to the Eagles concert at Vanderbilt Stadium. Over $500 per seat. Got there and there were two Section Cs. One on the floor and one in the stands. Our seats were just about as high up in the stands as we could get and off to the side so we couldn’t see the band and could barely see the screens. There were at least 20 other couples we talked to who got screwed just like we did. I’ve bought many concert and sporting event tickets from StubHub in the past but Will not be buying from them any more. Ticketmaster is much more reliable.

This is the worst experience I have ever had. They sold me tickets that were not available or valid!!!! For a game that was at 7pm I got in contact with them 30 mins before no help. What a scammers.

Be very careful. Bought expensive tickets 2 months in advance to be called 3 weeks ahead that my seller made a mistake. I had tickets in the suites, but they oversold or they said they made a mistake. BULL!!! They told me I can take tickets in the pit, that's all they can offer. Geneal admission in standing only in a pit. What kind of seller is allowed to do that? I'm not a 20-year-old. I'm 63. I have never been so angry. I will never use STUBHUB AGAIN. They should ban that seller. Go to Ticket Master's and get your tickets the same day you order. Do not wait for this kind of mistake.

StubHub is absolutely terrible. I got scammed last year with Coldplay tickets and now AGAIN this year with Rufus Du Sol tickets. They take your money immediately, promise the tickets will be sent before the event, and then you’re left waiting with nothing. Customer service gives the same scripted responses over and over with no real solution. It’s unbelievably stressful spending hundreds of dollars only to wonder if you’ll even get into the concert. At this point I have zero trust in StubHub and will never use them again. Buyers beware — they do not guarantee peace of mind, they guarantee anxiety and disappointment.

I purchased a ticket from Stubhub and when I tried to activate it using their steps I received the error "The ticket transfer was cancelled by the seller". I contacted their support for a refund but was refused. Instead I was told that I had chosen the option for a replacement ticket (I did not and never even saw where I could choose that option) which still had not been delivered by the time the support agent said. The seller still refused the refund. I can't recommend purchasing tickets from Stubhub.

StubHub lets scammers sell on their site. We paid $106 for parking at the Preakness only to find out someone was selling parking in a public parking lot. The lot was not secured, no shuttle service and 2.5 miles from the event. We had to pay an additional $30 for Uber to and from the event.

Thanks StubHub for NOT refunding nor giving me a credit on tickets that were sold to me to an event that was supposed to be for 2pm and was for 11 am without ANY warning that the event had already begun and only about 20 minutes left. The event was sold for 11 am showing, but were not ever purchased until 12:03 pm. No warning nor flag that the event was already in progress.... just went right ahead and let the purchase go through!!!! Policy, Policy, Policy!!!! Lesson learned after 72 years of age... you are too old to be dealing with some companies that only have a Policy. Forget about the 100% Fan Guarantee. Should not have been able to have purchased a ticket for that time.

This site continuously sells scam tickets. Buyer beware. They also blame you for using their service.

Absolute scam on selling. I'm giving them one star (really a zero) for a recent "experience". Had a migraine, listed a parking pass (tickets themselves couldn't be re-sold) for a ballgame. Uploaded the bar code at the time of listing (which was required, due to proximity of event start time), and listed the pass as such (under "Parking Passes"). Bar code was validated at time of listing. Pass was sold at a loss, and for a LOT less than day-of-game rate. THREE DAYS after the event (with no prior communication), I get an email that my sale was cancelled, along with a charge on my credit card. In several years with several sales, and no issues as a seller - this. Absolute BS. I am initiating a charge back with my credit card company, reporting to BBB, posting on social media....

Worst customer services. Never answer only the virtual agent. I don't buy from them anymore.

Absolutely the worst company I have ever dealt with in the history of my life!!!! I bought tickets to a show 1 year ago and still have yet to actually use them. Show keeps getting postponed and canceled. Have been fighting back and forth for months to get my money back and all they say is they don't offer refunds for a show that is still happening. But this show was literally supposed to happen a year ago and they still don't have a new scheduled date. I spoke with a supervisor and she literally told me even if the show is scheduled 3 yrs out and they can't give any money back😳. Told me I could resale my tickets but would maybe only get half my money back. So I lose over $100. Don't ever use StubHub. I repeat NEVER use stubhub to purchase tickets.

So my fighter planned a night out for us, and after receiving an email telling her to claim the tickets, she goes and finds out nothing is attached so we call customer service and they tell us to wait until 24 hours before the event. We then call back 24 hours before only to be told to call back 3 hours before the event starts. Call back 3 hours before and am told to call back an hour before.

Am extremely disappointed with StubHub. We drove over 7 hours to attend the PBR Finals, only to find out the tickets we purchased for over $500 never existed. We spent valuable time stressed and scrambling at the venue trying to figure out what happened, with a real possibility of missing the event entirely because we trusted the tickets we bought through StubHub. Yes, StubHub eventually refunded the money, but that does not make up for the anxiety, inconvenience, and risk of ruining a very important trip for my family. Thankfully, we were able to purchase different tickets at the last minute, but we should never have been put in that situation. I’m sharing this because I don’t want anyone else to go through the same experience. Buyers should be able to trust that tickets sold on a platform are legitimate before traveling long distances and spending hundreds of dollars.

Bought parking tickets for Bruno Mars and 5 minutes from the parking lot I got a notification my reservation was cancelled and they refunded me via StubHub. Long story short, Stubhub denied my refund because I contacted them the next day and not before the event. (They expected me to contact them while trying to find another parking place). Fool me once but never again.

I posted concert tickets I purchased from ETix. I sold the tickets but when I went to upload them I was having a problem doing so. I contacted StubHub support. They could not figure out how to upload the tickets. They gave me the buyer information because they could not solve the problem. This is totally against protocol but I took the info and transferred the tickets. The buyer received the tickets and communicated it to me. The tickets were redeemed on the date of concerts. StubHub charged me $238 because I did not transfer the tickets. I submitted a dispute which was denied. I contacted the buyer and they provided all screenshots of receipt of purchase from StubHub. I submitted another dispute today.

My daughter purchased tickets for Mother’s Day for an event and when we got there, they were not valid. She was scammed and StubHub did not refund. She was a regular customer with StubHub, but not anymore!

I’m angry with StubHub for forcing me to wait four days before they would help me resolve a ticket delivery glitch. All they had to do was ask the seller to resend the ticket, but they refused, saying they would not intervene until the last minute. This forced me to buy another ticket in case there was a sellout and my disabled son’s caretaker would not have a ticket to take him to a game he was looking forward to. I reported the issue on a Sunday for a Wednesday game. StubHub said I had to wait until 24 hours before the game to get help from them. Nonetheless I sent an email Sunday with my order number of ** describing the problem and providing screenshots. I continue trying for three days to accept the ticket, to no avail.

I am honestly not one to write a complaint - I know how difficult it is to please most of the people most of the time, but I have never felt so cheated! I purchased tickets via StubHub for $141. Of course, they immediately took my money. When I reached the venue the next day, I followed the emailed instructions to a T...but the system kept locking me out, would not allow me to move forward or input the access code for tix. I had wi-fi, that was not the problem. After 20 minutes and at least 8 times going around and around to nowhere, we bought new tix on the spot!