StubHub Reviews

Got an activated badge, lost 50% of the experience. I was really excited for the badges and thought it was going to be inactivated with all the goodies and ready to be used for lotteries. BUT when I got it there was only a badge and already activated, not even the lanyard on it. NEVER BUY NYCC BADGES FROM STUBHUB, THEY ARE A SCAM.

I have listed a ticket for a 2 day festival which I had tickets for SATURDAY ONLY. When you search for the event, it said SEP 28th so I listed under that. After a few hours, I sold my ticket and then got an email saying the sale was cancelled and I had to pay a fine.

Bears vs Raiders game in London - tickets canceled 2 weeks before the event. Family of 8 traveling to London for the game. We purchased 2 sets of tickets, 1 row above the other, well in advance. Received an email stating that the seller of 4 of the tickets (the ones I purchased) is offering an upgrade to another section. I stated that if they were able to move all 8 of us, I'd be interested but otherwise not. After a few other communications, I stated the following: "Wait... Are you saying that I no longer have my tickets in 249?!?! If we can't be moved together, I want to keep my current tickets so that we are next to our friends."

In attempting to buy Broadway theater tickets through their site, I mistakenly purchased the wrong show (Matinee rather than evening). Upon seeing my mistake I immediately contacted StubHub's customer service within 5 minutes of the transaction and asked if/how we could cancel the transaction, so I could purchase the correct showing. I was told there is no canceling of transactions once they are consummated (despite the fact that it states on the website, that purchasers may not receive their money for up to 5 business days after a sale).

I bought 3 tickets on La liga match on Stubhub worth euro 400 4 weeks ago before the match. The money was charged from my credit card account. A confirmation email from Stubhub has been received. 2 weeks before the matches, I suddenly found that I was not able to find my ticket from stubhub website. When I tried to contact them, they said my ticket were under security review!!! Why not contact me before I found it out? I told them, "Please refund my money, I will buy elsewhere," they said they could not! My friends already booked the hotels. What is this ** company for???

I bought two pair of tickets from StubHub and I didn't got anyone! They stole my money! And ruined my vacation! Those thieves blocked my account such that I couldn't get my tickets! Whatever you do never buy from them! They've ruined my vacation!

I bought a college football parking pass from StubHub only to find that the parking pass I received, did not allow tailgating in the lot. At my time of purchase, there was NO ticket details on the StubHub website indicating that this was a no tailgating parking pass. Who goes to a football game and doesn't tailgate? Had the site stated that this parking pass did not allow tailgating, I would not have bought it. Then I was told that a supervisor from StubHub would call me back to discuss the the situation within 3 hours of my initial call... no callback. The StubHub customer service is awful. I will never purchase from StubHub again.

My wife and I bought tickets through TicketMaster to see the Rolling Stones at the Rose Bowl in Pasadena. Sadly, a conflict came up and we had to sell our $600 tickets and chose StubHub to do so. The sale & purchase went fine, but the day after the concert StubHub informed my wife that the purchaser of our tickets was not able to get into the event. The papers wrote an article that there was a systematic attack and several fans were also turned away. We provided proof of sale from Ticketmaster including credit card receipts and copies of the tickets with bar-codes to StubHub.

Do not, ever, purchase theatre/concert tickets from StubHub. They are thieves! They charge you a fortune and don't provide the goods. Beware!! I purchased concert tickets which cost over 500 dollars and was told they would email tickets for download. The tickets did not arrive. I tried phoning, but phone just rang out. I sent an email, which was never acknowledged nor answered.

If you decide to go through Stubhub, BE VERY CAREFUL. Their software is horrible and slow and does not update you at all. The software made me end up with two extra tickets because they weren't showing up as purchased by me. Then when trying to sell the tickets, the transfer didn't go through properly and the same ticket ended up being used twice. I lost $775 total to this company when I should have only spent $230. Absolutely absurd.

I Purchased two tickets to the production of Hamilton in Providence Rhode Island. I was told by StubHub tickets would be delivered to me within a week of the performance. For five days before the performance I got a note saying there was a problem and the tickets would be at the Will Call window at the theater. I got to the theater. There were no tickets under my name. But the woman at the Will Call window said they had two tickets they could substitute so I took those tickets. The tickets I bought on StubHub cost over $500 each. The tickets that the woman at the window gave me cost $200.

I purchased a ticket to the Show in Las Vegas which was canceled. It was a nightmare dealing with StubHub to get my money back. They were tossing me around, denying that concert was canceled. After the fact was proven, they issued me a store credit instead of money back. Fight after fight, I finally got my money back. Ugh never again!

I purchased very very expensive seats, $500 for 2 tickets after the fees. The Photo of seat location totally inaccurate. What they are not showing you is a huge fence to the right, obstructing left field corner. Called customer service as soon as I purchased and they refused to refund, or let me speak to a Manager. I said, "I rather work it with you," and asked to speak to a Manager. She said she will try but no assurance to have a manager call back. I said, "The only other option is to dispute with bank." She welcomed it and laugh saying, "Well then you can never use StubHub again." Also when you email their customer service email you get an auto reply saying that there's no one checking the email box. So no manager to speak to, and no email to write to. Very poor customer service.

Stubhub makes their website look like a booking platform but it is not. They are set up to scam people and sell tickets for twice their price off the direct. They advertise so that you get directed to their site vs. a regular booking site.. Then you purchase trusting that it is a legit place like TicketMaster. Then they don’t respond.

I was unable to attend the event after the concert was rescheduled, and since StubHub collects fees from the buyer & seller, there was no way to resell the tickets at a fair price in order to recoup the money lost. Stubhub also does not offer buyer protection to protect your customers from situations like this. You took $77 in fees to buy the 2 tickets, that I paid $254 for. Recommended resell price was $61 and after fees I would have only received $103. That would have been over $100 in fees you collected just from me for the same event. I was one of only 1,628 in this same boat. I'm sure this is a common occurrence with your company. Lesson learned. Do not purchase tickets from a resell website. Thank you.

Stubhub does not disclose the cancellation policy during the purchase process. You find out about it afterwards, when you have completed the purchase, if you need to cancel, they respond "cancellation is not possible." Stubhub is not a honest company. I do not recommend it.

StubHub is not a buyer's friend so beware! I purchased concert tickets through StubHub for 9/21/20 for a Vegas trip. Little did I know that these tickets were from a 3rd party seller on Ticketmaster. I received tickets for 9/28/20, the wrong date!!! I contacted StubHub and was instructed to transfer the tickets back to StubHub from Ticketmaster which I did immediately. The tickets were claimed by StubHub but now they say they can't find the tickets. After providing several pieces of proof and also being a customer for more than 5 years with several major purchases, they still want to charge me for the incorrect tickets.

I was double charged for a set of tickets. Stubhub refused to work with me or provide any sort of resolution for $315 that was charged to my card without ticket receipt. They had zero solutions to offer and did not care that I am now out a large amount of money.

Let’s just I didn’t want to give them one star because they did not deserve it. Their customer service sucks and I’m very big on customer service. I have been in that field for a long time and the customer is always right. I purchased tickets to and I received a confirmation page when I paid for the tickets. I never received the actual tickets. So when I got to the show I went to the box office to redeem my tickets and I was told they had no record of them. So I was told to contact StubHub they couldn’t help me. I called and I waited on the line for 45 minutes the show had started. So it gave me the option to receive a callback and I won’t lose my place in line. I went ahead and purchased the tickets again at the box office because I was dropped off so I had no choice but to watch the show.

Tickets to our local theater production are $42.50 each or $127.50 for 3 tickets, same tickets through StubHub $477 for 3 @ $159 each tickets. Complete rip off. Why do these theaters allow this company to sell their tickets?

Horrible experience. Needed to sell my tickets we bought 4 months before concert. After 2 phone calls lasting about an hour each they never got to the root of the problem. Then sent me a bogus email.

I purchased tickets on StubHub, which was then filled by Flash Seats. There were issues logging on to Flash Seats, and I had to purchase different tickets. I tried reaching out to StubHub, who advised to contact my bank... I did, and request that the original purchase be canceled. It was and a dispute was filed. Stubhub did not get back to my bank to challenge the dispute until after the concert, stating I did not contact them. I ended up getting charged for 8 tickets instead of 4, and never even had the chance to sell the tickets that I had "purchased" before the concert. Worst customer service.

An error in their website caused me to buy two pairs instead of one. They put one pair for sell and then agreed to credit the full amount. To my shock they sold the other pair claiming that I put them for sell. They are liars!

Don't sell tickets on Stub Hub. Penalty fees when using StubHUB are outrageous. They charged me 40% of the sale cost of the tickets PLUS an additional $169 - "to make it right for the buyer".. what does that mean? I will never use Stubhub again and if you, be very careful. You must read ALL of the fine print so you know exactly what you're getting into.

We purchased tickets to the Chicago Cubs game the most important tourist attraction in our short vacation to Chicago. It was a complete disaster and would never buy tickets thru StubHub again. Every time we look at ticket prices the cost kept changing. Their visual identification to choose seats is very misleading. Roof obstruction doesn’t mean being blocked by massive poles that affect your viewing completely. It was not properly indicated and misleading. When we called StubHub they did nothing!!! We'll never ever buy from StubHub again. Thanks for ruining our holiday.

NEVER USE STUBHUB! MUCH BETTER to go with Vivid Seats or Ticketmaster’s. STUBHUB is a rip-off.... They take WAY MORE than Vivid Seats or Ticketmaster’s if you want to sell tickets. Plus, their Customer Service is the WORST! DON'T waste your time or throw away your money!

I've had the worst experience. I bought tickets as a guest. Was able to access (view) them once and then never again. I chatted w/ support and was told I could transfer them to my official account. However there was no transfer button. I was told it might take a couple of days for it to show up. Went to look again and couldn't access the tickets at all! $600 and I can't even access them! Tried multiple browsers. Would not work. Called and was told I could not transfer them (seriously?) and finally got them on the StubHub site by not logging in and finding the order. Hope it works when I try it again! Also had many issues changing my password. Only Chrome would work. Their technology sucks! The customer service folks were nice. I WILL NEVER BUY FROM THEM AGAIN!!

Purchased great tickets to a concert, and as anyone who has used this horrid company before knows, you have to go through 27 steps and applications to actually access your ticket. When I finally completed all 27 and reached the stage to access my tickets, they were GONE. After a very long story, turns out because StubHub isn't the seller of the ticket, the company "AXS" who sold the ticket to transfer to me, is allowed to revoke the tickets at any time before I click the "Accept" button, even though the money was paid in full. So now I'm down over 2,000 euros and have no tickets.

My wife bought tickets on StubHub to Hootie and the Blowfish at DTE Music Theater in January of 2019 for August 16, 2019 concert. We arrived early planning to get good lawn seats but was told at the gate our tickets were invalid and told we needed to contact StubHub to see what they could do. As we were walking away from the entrance to place a call we saw at least a dozen others who had the same issue. After 40 minutes on hold and talking to a rep from StubHub they were able to rectify and get us new tickets (no upgrade). Sadly this delay put us at the back of the venue where we could only see the Jumbotron. Seeing this happened to literally a few dozen people at the concert I will make a point to avoid StubHub in the future.

StubHub was late getting me my tickets. Furthermore, there was an opening band at the show that wasn't on my ticket. I had to leave early and was there to see the opening co-headliner. My tickets said nothing about a third band playing. Long story short, after six hours of driving, food, gas, parking, etc. I missed the band I drove to see. I just called them and they could have cared less.

Bought ticket for Breaking Benjamin concert in Charlotte, NC. Changed my mind and listed tickets on StubHub, found a buyer, got money even an email saying that tickets were delivered. Also got contradictory emails saying tickets still needed to be delivered. Made no sense. So the day of the concert I got charged a fee because they weren't delivered to customer. And when I speak to a representative they say I sold the ticket twice. If that were true I would have gotten two separate emails but I didn't. And when I ask for a refund of the $14.40 fee they refuse. Never again Stubhub!!!

I bought 10 tickets for Hamilton as a birthday gift for my wife. I had her family fly in for the occasion. One week prior to the show I received 2 tickets that I actually purchased and 8 tickets that were in another section and half the price of what I purchased. When I asked what happened to my ticket they didn’t have an answer. They offered to refund my tickets or keep the wrong tickets with a 25% discount. Some of the worse customer service I have ever experienced. My choices are cancel the birthday plans or pay double for tickets I didn’t purchase. What a rip off. So disappointed!! They need to do better.

StubHub is a scam. Don't assume your tickets will work. Absolutely appalling customer service. Turned up to an event in Sweden I'd purchased tickets to. They did not work as someone had gone in with the same barcode. Called StubHub on the night, but ended up sorting out tickets myself as it was getting convoluted. In trying to get a refund, I have had in excess of 20 contacts with them via telephone, email and online chat, have gone back to the Swedish Stadium to obtain evidence of denial of entry and wasted hours and hours. Each time I spoke to someone at Stubhub (usually after long periods on hold), they said the delay was "much longer than usual, but the team who looks at this doesn't have a contact number".

I have just wasted a great deal of my time with this company and have received penalties that I could not prevent. Please know that at check out they do not list the actual mistake leaving room for error. Then, they don’t allow you to immediately report the error, then they send a message that you sold tickets have been transferred when they haven’t and they penalize you if the transfer doesn’t happen by a third party even after they message you that you have had the transfer. Worse. Service. Ever.

On August 9th, I purchased two tickets for Come From Away at the Cadillac Theatre for August 14th, 2:00 PM performance. The tickets were to be delivered via email at the end of the day August 13th. On August 14, the day of the performance, I called at 8:00 AM since no tickets. I was told they could not call the buyer until 9:00 AM and to call back after 9. I called back and no tickets could be delivered and since the performance was sold out they could not give me replacement tickets. They refunded my money. I will not order from StubHub again since I cannot trust them to have the tickets they are selling.

Have used StubHub for years as we see a ton of shows. I always thought their 100 Fan Guarantee meant something but I was wrong. On May 4 I purchased 4 tickets for $432 for the Aug 8th Billy Joel concert at Coors Field in Denver. It was a birthday surprise for my 13 year old son. Upon entry my tickets in my ticket master app did not contain a barcode. I was sent to customer service where I learned my tickets had been (not through me) transferred back to the seller and without a barcode they were invalid. Upon contacting StubHub customer service I was told that I had accepted my tickets in their app and it was out of their control?! I had to purchase on site $800 worth of tickets to attend.

I purchased tickets to a San Francisco Giants game. A four hour round trip and it turned out the the StubHub tickets were sold twice. My purchased tickets were denied because the other ticket holders arrived before me and my tickets were denied. After a lengthy phone call to StubHub, new tickets were provided, but my wife and I arrived at the third inning and we missed many important game events. So, I wonder how many times StubHub tickets can be sold for the same event? I will never purchase from StubHub again.

Paid $440.00 for 2 tickets to Kid Rock at Treasure Island Casino in Welch MN and when I got there the people at the ticket office said the tickets were no good and there was nothing they could do. I talked with 5 other groups of different people that had the same problem. THESE PEOPLE ARE RUDE AND NOT TRUST WORTHY!!! NEVER AGAIN StubHub!!! NEVER AGAIN Treasure Island Casino. RUDE RUDE ticket counter people!!!

My boyfriend purchased tickets for VIP seating at an Iron Maiden show in Atlanta for July 20th 2019. When we arrived at the venue we were taken to our VIP seating and our seats did not exist. Now mind you we were to be seated VIP section center stage with leather seats and food and beverage service. We were offered fold out plastic chairs in the area where the seats should have been and I replied, "No. That is not what we paid 200 dollars a seat for." The only other solution was in the left stage corner with an obstructed view of the stage and free drinks or no show at all. We drove 5 hrs for this concert. No show 5 hrs away for 200 seats. I am not pleased because StubHub says they are not responsible. The guarantee states if seats are not what you ordered you get a full refund. This is fraud!!!! So we were conned for 400 dollars and given general admission instead of VIP.

I did a search by date/state for concert. StubHub pulls up the show and the date and location I need, so I think. I go ahead and purchase tickets not realizing it's a Tuesday not a Thursday and the venue is in Utah not Colorado. Within minutes I was on the phone with StubHub. I was now the proud owner of tickets that I could not use and I did not want to purchase. The rep told me I should receive the tickets in a week and they helped me list my tickets that I didn't even have for a show location and date I never searched for. Then they closed my sale add and left me out $120.

I decided to sell tickets on StubHub. They fail to tell you all the fees if you cancel. I listed my tickets half price of what I bought them for including insurance. They had been on there for a month and I forgot about them being on StubHub. As soon as I received a email about them being sold...oops I'm sorry. I cancelled and said I no longer had tickets in hand. They charged me $65 which is not the 40 percent they charge. I looked and there are still several tickets left. Just beware money money and fees fees.

We bought an RV Camping pass to a music festival 5 hours from our home. First, StubHub guaranteed delivery by Wed, then email wouldn't get it until Fri night (camping started Thurs). Had to contact UPS to get pass in order to try to get to festival before it started. At festival gate, RV camping pass not valid. StubHub no help. "Sorry, we can issue you a refund," was StubHub's answer. Uh, how about parking or camping since we are 5 hours from home. We rented an RV and friend flew in from out of state. I would never use StubHub for anything like this again. There is no guarantee StubHub will deliver and you will be SOL.

This company simply can't execute. I never received my tickets. Begged for my refund after airline tickets for guest were purchased. On hold forever. Incompetent customer service is epic. Minor leagues here. Run. Worst service ever. Total failure as a company. Comical.

A few weeks ago I purchased tickets to a concert. The tickets were listed as 5th row center section. When I received the tickets they were actually row 22. I called StubHub and they confirmed I did not get what I purchased. According to their fan guarantee I should get tickets 5th row or better. They tried to offer me 13th row to start and said it was the best they could do. I told them no and they came back with 11th row. They told me this was the best I was going to get. They had plenty of seats available that were as good or better than what I bought and didn't receive, but they wouldn't honor their policies.

Bought tickets, got charged, got told tickets were transferred to me, I did not find them. 1 day later I called, they told me they had checked with the seller and made me check my emails and call them back, kept me on hold for 20 min at 2nd call while talking to seller, then told me that the seller himself had just bought them to sell on but had not received them. They have an insurance to refund me or give me new tickets, but they insisted that they sort out why the seller who bought the tickets through their platform did not get his tickets. They would make his seller send me directly, but they could not reach him. It is 7h after my first call that I asked to send me a refund as they were not able to give me this or other tickets.

I have been buying baseball and hockey tickets on Stubhub for over 10 years and have never had a problem. The tickets were always described as "instant download" and within minutes were emailed to me as a PDF file and I was able to print them and use for entrance. However this year I noticed the tickets were listed as "mobile ticket-instant".

The Ranger/Angels game was rescheduled for Aug 8 at 1pm. I can not use the tickets and tried listing them for sale. No refund...I'm out 175.00.. Most people work during the day. They would not offer another game in the evening.

If there was a way to give zero stars to StubHub, I would. Never do business with them. I listed a ticket that was available as an eticket through Ticketmaster. They took all this info and the ticket was listed. I was not in cell coverage area for some hours afterwards. They claim my ticket was sold and since I didn't transfer my ticket, they sold the buyer another ticket and charged me for the difference between the selling price of my ticket and the price of the ticket they did sell to the buyer. WTF? They sold someone else's ticket instead, got paid in full for that ticket, remitted something less to that seller, and then charged me for the difference what I listed my ticket for and what they "had" to pay to get the buyer a ticket.

Called for help. Mistakenly purchased tickets for a Co Rockies game away and not in Denver. Explained to agent we made mistake by buying tickets to a Cincinnati game instead of Denver. StubHub does not care, no refund offered. As owner of the tickets I had to try and have them reposted, see if they sell for a partial refund. No HELP!!!! Tickets did not sell. Have always used StubHub in past. Never Ever again as they truly suck in helping someone with a purchasing error. Hate Stubhub

I purchased two tickets to see Hamilton in San Francisco today. I purchased the tickets three weeks ago but never received them. StubHub’s customer service department continually lied, stalled, and even hung up on me over the last three days. They gave me one excuse after another, and guaranteed they would give me replacement tickets for today’s performance. They did not do this, either because the performance was sold out. We drove over 200 miles today only to stand outside the theater that we had purchased tickets for, but did not get to see the show. In the last three days I have spent easily 10 hours trying to get StubHub to provide me with the tickets I had paid for weeks ago. I will not trust them again. What makes it worse, is the attitude of their customer service department. They just don’t care. #NoStubHub

I bought tickets to Diana Ross on Tuesday July 16th at 5:30 p.m. for a 7:30 concert. I was notified I would receive an email alerting me that my tickets were ready. I refreshed email over and over until 7:30 when the concert started. At that time I had to make a decision to buy tickets through Ticketmaster, which was a seamless experience.

I did not receive the "mobile transfer" tickets I purchased. Every phone call I made with StubHub went unresolved and I was given a different story. HOWEVER, I was told I was GUARANTEED to receive tickets to the event if this particular seller failed to deliver. That was a lie as well. DO NOT RECOMMEND THIS COMPANY.

I listed two tickets for sale today (for the first time) to a concert I was no longer able to attend. The tickets were "General Admission" so I chose the "Pit General Admission" option on the listing site as this was the first "GA" option I saw (unaware that there were multiple). The tickets sold, I e-mailed the buyer the tickets right away, and that was that. I get a call from StubHub that the tickets I listed were "Lawn GA" not "Pit GA" which was an honest mistake on my part as I did not know there was a difference.

I listed tickets, totally valid for a Broadway Show, but they cancelled the transaction because though I had a mobile receipt, the actual tickets needed to be picked up and after they cancelled the transaction they charged me double what the tickets cost. It said in their policy you do not need to have tickets in hand, so since the tickets were 100% valid and easily accessible, I was not clear what their requirements were, as I had never listed with them before. When I tried to talk them after I saw what they deducted from my account, they were totally rude and unhelpful. TERRIBLE customer service. I understand charging fees but they took an unauthorized $180 out of my account as a penalty. I received nothing, sold nothing and paid $180 to them for nothing.

It was my first time to purchase concert tickets last March because it was for BLACKPINK. I bought 2 tickets for me and my friend for Blackpink Melbourne - General Admission June 13, 2019 and paid the full amount of $1167.76 including shipping fee to NZ. I got an email stating that I will receive the tickets June 7. It was fine with me and was very happy and excited. Last June 5, StubHub contacted me to offer a change in the category of the tickets I bought for the reason that “seller has communicated that the tickets selected are no longer available”. From General Admission, StubHub offered to change it to Lower tier, section 7 row G (right side of the stage and is already almost side view) and was much cheaper. Since I had no choice and was panicking already as the concert was already near, I decided to accept the offer.

StubHub is charging me 925$ because the buyer claims these tickets are not valid. These were bought on TicketMaster and I have sent in the receipt and now I am waiting for the venue to open again so that I can get a scan report. However none of this makes a difference because if the buyer is a scalper and has sold the tickets they bought from me multiple times then the scan report will show that it has been scanned many times which "proves" to them that I sold invalid tickets. So the buyer then gets their money back and they get to keep the money they made from selling those tickets multiple times! Ridiculous.

DO NOT USE STUBHUB. There are numerous others reliable ticket sites out there. StubHub is horrible. I did not receive my tickets and they were useless in helping. I called 5 different times and no one could help. BUYER BEWARE!! GO ELSEWHERE!!

I purchased the tickets for my wife´s Birthday and in the day of the concert I realized, that the tickets must be registered to correct name, as Ed Sheeran is strictly against re-selling tickets - this I realized just because there was an article after first concert, which was day before. We tried to contact StubHub, they just assured me, that the tickets are certainly valid, anyway, we have "fan guarantee". Later today, I contacted them with more details, that probably we cannot attend it and StubHub again assured me, that it will be OK... bla bla bla.

I purchased the Celine Dion tickets for London and scheduled my trip from Canada so that I attend this event! I'm at the concert for and the StubHub team informs me that they are out of tickets and that they can't do anything to help me attend the event. I had purchased my tickets early enough to be guaranteed entry and how StubHub handled this issue was unacceptable.

We purchased tickets for Peter Frampton for July 5 Montreal Jazz Festival morning before the show. Good seats 1st balcony 1st row. Received an email confirming the sale and telling us will receive tickets via email on day of show. Drove from 2 hours away to Montreal that afternoon. 2 hour before show contacted StubHub to confirm no tickets as of yet. They were very reassuring and I said would call back in a hour if no notification came in. Called back 45 minutes before show and was sent new tickets. The new tickets turned out to be 5 rows back centre stage!!! This was my first experience with StubHub and was obviously elated. Heard stories over the years (good ones) but to experience was a rush!! Great show and great night!!...

I paid them 4,500 euros for a ticket to the 2019 Champions League final, the biggest event of my 63-year-old old life. They followed up the next 3 weeks with emails, saying things like “only a week to go, are you getting excited!” Then, just three days before I was flying from Bangkok to Madrid, when everything was booked, they phoned to say I wasn’t going to get the ticket after all. The prices had soared to even crazier levels and the ticket holder had opted to sell it for more elsewhere. I was distraught and yelled down the phone “for god’s sake get me another ticket. I’ve booked my flights and hotels!” The girl replied: “We can’t, I’m sorry.” And that was it, conversation over.

I deleted a ticket sales listing. A few days later, I received a notification that my tickets had sold. I tried to explain that I no longer had the tickets and had cancelled/deleted the listing online. I received no assistance from customer service. I then had a charge of $182.60 on my VISA. Terrible experience. I'll never use them again.

I sold my Blue Jays tickets on StubHub. They said my payment was transferred to my account. I never received the money. They told me there is nothing they can do about it. No investigation or anything. Just that they can’t help me. I can’t believe how ridiculous this is. These guys are scammers. Be aware.

I bought a pair of tickets. The service fee was 40 bucks, but because i was buying 2 the service fee is charged per ticket. $80 before you even buy your pair of tickets... I calmly reached out to StubHub to explain that the customer should not be paying 2 SEPARATE service fees for ONE TRANSACTION. They fed me a line about how that goes towards making sure you get genuine tickets from the seller and bla bla bla. So for instance if you buy 4 tickets be prepared to shell out $200 just in fees!!

Bought two tickets a month ago through StubHub for my 91 year old grandmother. Spent 891.00 and when they got to box office they said tickets were no good. Apparently StubHub is saying that Caesars denied ticket because they didn't get their cut of money. Or is it StubHub scammed me! Buyer beware. I would not use this company for anything. Buy from box office and you will be guaranteed to get a seat. Will follow up when corporate office calls me to to tell me why the tickets were denied. I have no faith in a company that lied about getting original tickets. The face value on ticket were 120.00 a ticket and I paid 899.50. What a absolute joke. All they could do was say sorry. Well sorry is not good enough.

Purchased ticket weeks in advance to assure we got a good deal. Landed great seats almost in the very front. Day of the concert comes and no tickets. StubHub can’t get a hold of the seller so offers us replacement tickets that are HORRIBLE! Basically in the back. We had no choice but to accept or not go and we had already drove 5 hrs to be there for our anniversary. 10 minutes later the tickets are back on the site for INSTANT DOWNLOAD. We call and they basically tell us, "too bad." After some arguing they say “we will give you your fees back at least cause we understand.”

I advertised two tickets for a cricket event in England. On June 8th, 2019 when I did the listing, there was no mention of, you cannot sell child ticket. I listed the two different face value of the tickets. Clearly indicating that adjacent tickets are for one adult and child. Here is details of the event: #**. 2019 Cricket World Cup - Bangladesh v India Tickets. The ticket was sold and apparently buyer complained to StubHub that one of the ticket was a child ticket and in Alcohol free section. Now, StubHub is asking me to buy these tickets for the buyer. This is clearly StubHub who misadvertised to the buyer on what I was selling.

We paid for two tickets to a country concert series - 8 concerts. We were sent two tickets to the first concert and they were for the wrong venue and date. When we called to straighten it out, we were there were no longer tickets available and they would have to cancel the order and refund the money. Very disappointing since we planned a whole summer around the concert series.

Bought tickets using StubHub a week and a half ago for the concert last night (06-21-19). Upon arrival to the gate the lady scanned both tickets and told me they were already used. She kindly explained that this has been happening and I needed to call StubHub. I agreed and she let me stand on the other side by her as I called versus putting me at the back of the long line. After being on customer service for nearly 15 minutes (already missing the opening act...), the guy on the other end of the phone call said that he found another set to send me to my email address. I got them and he said he would stay on the line as I went through. As I told him I'm getting ready to go back through he hung up on me. (Maybe miscommunication?)

Purchased tickets for the Cubs vs White Sox game on 6/19/19. I ordered 15 tickets and spent over two thousand dollars to have the seats I purchased. I was guaranteed to have seats that were all together according to their website. When I placed my order the first time, they cancelled the order due to the amount. I had to go in and reorder the tickets after they realized I was not committing credit card fraud. This meant that I had to go in and find the seats I had originally ordered with the help of a sales associate. Our group gets to Wrigley Field on game day (6/19/19) to find out that we were not guaranteed the seats we had chosen and that it was a FREE FOR ALL!!!! I am so pissed! If that were the case I would have bought just a GENERAL ADMISSION TICKET and saved a lot of money instead of paying more!! Pretty upsetting! Never again will I go through this company again!

I bought tickets to a Washington Nationals game that was rained out and postponed. I cannot make the rain-date and my only option is to resell my tickets. People who purchase their tickets from MLB.com may exchange for different dates or receive a refund. The problem with the StubHub model is that all responsibility is owned by the buyer for "acts of God" even though StubHub makes a hefty commission on each transaction.

For some reason, the ticket I sold was used prior to when the supposed buyer attempted to enter the concert. The app was acting up the week prior, so I emailed the person several times from my personal account. StubHub charged me $139 and never heard my side of the story. They pretended to do an investigation, but just charged me. I called customer service twice and left voicemails to try and resolve the issue. I also emailed. Not once did anyone hear what I thought happened. Now I have to waste time fighting the charge. Once they charged me, customer service left me out to dry.

My son purchased expensive concert tickets thru Stubhub at a late date and was emailed that there was a red flag and tix were cancelled. When he got the email (over weekend so didn't read until a day later- day of concert) he re-purchased the tickets at $40 over original price. Stubhub took no responsibility, wouldn't refund difference and he was out $40 bucks! Totally inflexible and BAAADDDD Service. Will not use them again!

I purchased 2nd row seats to see Kinky Boots. I was able to get into the venue, but soon found out that the entire section where we were supposed to be seated did not exist (probably 100+ seats). The venue ended up seating us in Row Y towards the back of the theater. I called Stubhub to complain and to try to reach some resolution because I would never have ordered seats so far back in the theater. They would only offer a $17 refund.

We ordered a parking pass from them and instead of sending us an electronic version like a normal company they sent it UPS to the wrong address. They also charged a 50% fee on top of the cost of the pass.

I made a purchase on StubHub where the online tickets available stated a specific section, row and seat number. When I got the tickets they were general admission. The customer service department was unhelpful in finding any resolution or admitting any liability in the misleading sale. I am very disappointed in my experience. It was my first and last purchase from StubHub.

I GIVE THIS SITE A NEGATIVE 5 REVIEW!!!! This was for a June 6, 2019 Detroit Tiger game at Comerica Park in Detroit. I paid $266.04 for 2 tickets. I could never get the tickets to appear on my phone app. I called on Friday, June 5, 2019 to notify them that I could not get them to appear on my app. A guy with a foreign accent said that it must be my phone. I asked him to email them to me and he said he couldn't. I asked what options. He said that they could cancel on their end and I could repurchase. I reluctantly said okay.

My friends and I decided to pool some money towards Raptors tickets for game 5 of the Warriors/Raptors game and thought it would be cool to attend such a crazy playoff game. For anyone who understands the significance of this, it was really disheartening to hear that after midnight (Quite a while after the Raptors win which led to game 5 being the potential last game for the Raptors), StubHub contacts me and says there is a security issue with my Raptors tickets on a guest account.

Searched within SH specifically for the ticket I wanted. I clicked on the top result of my search and bought the top ticket. I relied on SH's search. Bought insurance. Realized they gave wrong ticket and reached out immediately to SH. Told me only option was to resell through them. Jumped through hoops REPEATEDLY and kept getting locked out of my account. Used chat, called repeatedly. No resolution. husband tried the same things. Each time the rep assured us all was resolved and it wasn't. Sold the ticket FINALLY 30 minutes before event for a $440 LOSS. They are too big and do not know what they are doing. Could not be more disappointed in a company. I typically ONLY write good reviews, but they are so awful, it was worth the time to warn other consumers.

** company takes. They start off with a ludicrous 45% of the ticket value penalty, BUT the penalty may also be the difference of cost to replace the right tickets for the seller - WHICHEVER IS GREATER. That’s the part that really pisses me off, this company gives such little importance to their customers that they literally try to charge you the greatest amount, rather than the lesser.

I listed my tickets for Twenty Pilots. Finally had a buyer this morning, the day of the concert, and I immediately transferred the tickets. I waited all day for the person to accept the tickets. Ticketmaster said it was waiting for the buyer to accept the transfer. StubHub said it was pending transfer. I checked multiple times throughout the day to see if the buyer accepted the transfer. An hour and a half before the concert started, I get an email from StubHub that they cancelled the sale and charged me $64! I called to ask why. I sent screenshots that I clearly transferred the tickets this morning. After looking at their “mobile emails” (which I could not see) they claim that I made a typo in the transfer email. Their buyer called twice to inquire where my transfer was.

I bought Toronto Raptors tickets for the Finals in June 2019. I picked a pair of tickets that seemed relatively reasonable for this sold out event. Then a day or 2 before, StubHub contacted me that the tickets "were no longer available". StubHub needs to do better in ensuring that sellers aren't double selling for higher prices! They gave me a refund but that doesn't help my experience! They offered to find me tickets but the event was sold out! I ended up getting worse seats and for more money at the last minute through Ticketmaster resales. There is too much room for scalper scams!

They fraudulently charge sellers fees without letting the sellers know. By far the worst customer service I have ever dealt with. They are absolute liars and make money immorally. eBay made a mistake by purchasing StubHub. Do not sell your tickets on StubHub. Sell tickets elsewhere.

I bought a BTS ticket without knowing it was a Soundcheck ticket. When it arrived I enquired with customer service if they could contact the original seller for me in order to use the soundcheck portion of the ticket. They refused. I received contradictory information by each and every one of their customer agents. I know of people who have been able to contact their seller through customer service, but the reply I got was "that customer agent needs coaching". Honestly brings me back to my customer service days, an awful experience - as awful as having to deal with StubHub's. Apart from CS, the site policies are terrible. They do not protect the customer at all, as you can imagine from what I wrote before. Better to avoid StubHub.

We purchased 4 tickets for Champions League. The tickets were never delivered. Contacting StubHub I was told the problem would be resolved and we would get the very same seat or another on a better location. After having talking to many different people from different level at StubHub, 4 hours before the game starts, they said laconically they would not provided the new tickets and will refund the €10000. So, this is not the only costs involved. There also another costs to get us there to Madrid, as: flight, hotel, transfer and the whole stress during the last 48 hours with many people doing nothing but trying to solve this issue. And at the end the deep frustration and the dream for a unique moment planned for a year that did not come truth due to a incompetent and unprofessional team of StubHub. So, this company is not reliable at all!!!

Listed tickets. They sold day-of, but I got the notification email THE DAY AFTER. I called to cancel the sale and they refused to credit me "because I didn't deliver the tickets." How would I even know to deliver the tickets if I didn't get a sale notice? Customer service was incredibly unhelpful, saying it was my fault and they couldn't refund the fee because the tickets weren't delivered. $114 is a lot of money to me, not to mention it's unfair to me as a consumer. Even though it's pennies to StubHub, they don't care about being fair or having decent customer service. I will NEVER buy or sell tickets with StubHub again.

I wrote a review previously titled Never Again Total Crooks. Had a huge problem but their CS department did fix it and now I am as pleased as punch. Had nightmares running thru my head of me getting to the concert with no tickets after all of the hoops I had to jump thru. The lady was wonderful and followed up TWICE. So far so good! Very pleased at this point!

Recently bought 2 tickets from StubHub. They quickly took my money, promise one price and later jack up the price. Couple of days later they said my order was ready in my email. I checked and there was not such of email. Call someone and they said "not to worry the event is a month away" but that she will fix the issue. One day later nothing happened. Called again. Another lady spend more time trying to fix the issue with the seller. She said "I would another email from the Seller with my ticket", so an hour later I got a confirmation email of the purchase of the tickets but no link to claim the tickets. So now I have get up earlier before work to spend another 30 + minutes to try to get it right. When I ask for my refund they said they couldn’t refund because they are just a 3rd party. What a Disappointing experience so stay away from them????

I had bought a pair of tickets for a concert in Toronto and was unable to make it so I sold the pair on StubHub. I had no problems with the sale itself, the buyer paid and received their tickets. StubHub has deposited the ticket sale money into an account with information that matches the last four digits of my account, but I have received nothing. I have been in contact back and forth with StubHub for about a month and have been getting different bits of information every time. The most I am being provided is a reference number - something that means nothing and cannot be traced by my bank. StubHub has essentially told my I am SOL since on their end money has been deposited somewhere. I even sent copies of my bank statements over the last month for the respective account to show that the money did not reach me. I am still being told there is nothing they can do, and now I am out nearly four hundred dollars:

Wish I would have read the reviews on StubHub before spending almost $500 on 2 tickets to Shinedown. The tickets were advertised being in Row 1, seats 9 and 10. My husband and I got to the show and turns out we were in standing room general admission. I contacted their customer support and was basically told to pound sand. I have the order that shows the row and seat number and of course it didn't list it as general admission until AFTER I paid and the receipt was emailed. We will NEVER use them again.

Basically, I bought at premium two tickets to West Side story for Mother's Day. They ended up costing me more than 4 times their running price at $600+. I did it because my wife badly wanted to see the show. I chose the seats and paid for it. I receive tickets with different seats, but I only realize that when I get to venue. And to make it worse, one of the seats was an accessibility platform with no seat. After negotiating with staff at venue, they literally bring me a high chair to sit on. Needless to say, I felt odd and uncomfortable, and my wife did not appreciate the experience. We ended up walking out of the venue.

I listed 4 tickets for resale to Hamilton SF. Two tickets sold immediately then about 3 weeks later the other 2 sold. I received the pdf of all 4 tickets and uploaded the first 2 seats for order one and all was fine. NOTE all 4 seats were on the ONE original pdf SO I SELECTED THE 2 seat numbers sold in first sale. Then the last 2 seats sold I I went in to upload the last 2 seats. I 100% choose the remaining 2 seats and uploaded the original pdf with the four tickets as required. Today I was charged back the sale amount and $225 additional penalty stating I uploaded the same 2 seats from first sale. When I called and went round and round with William he just kept telling me I uploaded the same seats twice.

I paid over $50 for premium parking at a Golden 1 venue in Sacramento and could never get in. Even though this site says "satisfaction guaranteed", that is a lie. They should not be selling parking for lots in this town. I paid another $20 to park some place else as the lines to the one I paid for were so slow and so long I would have missed my entire event. StubHub would not take responsibility or refund my money, of course.

I have contacted Stubhub multiple times by both phone and email. They have referred me to the venue, ticketmaster and even the actual original ticket owner. What has happened is I purchased tickets for an event and though the tickets came for me to accept, I was unable to view or re-accept the tickets. I just wish that someone responsible from Stubhub would contact me. This is quite frustrating to say the least, especially the runaround I get from service reps who don't know what they are talking about.

I wish I read the rest of the reviews. I don't know if people are interested in reading the entire story or not but my recommendation is read each and every fine print of this site if you still want to do transaction in this site. Because one way or the other you will be penalizing for listing tickets there. Forget about making money. You will lose money.

A purchase was made using my PayPal account from another account. I opened a fraud case with Stubhub and they denied it stating that the purchase was similar to ones I made in the past. Notes: I eventually found the purchasing account by sleuthing with online chat and that account was under a different name and email address. Wouldn't that alone be a HUGE red flag?! The purchase ended up being Minnesota Twins tickets in Minnesota. I live in Chicago. I had purchased sporting event tickets before. Is that how broad their comparison basis is? The fraud department refused to note any reference to the purchasing account. If they determined that it was not a fraud case, why would giving me the purchase details be a problem? Fortunately, the online chat personnel were far more cooperative and I was able to get reimbursed.

I sold two tickets for $207 total, but they sold on Ticketmaster first apparently. I called StubHub to cancel the sell. They charged me $238 for replacement tickets for the buyer, so they somehow ended up with $445 for a pair of tickets. This is absolutely terribly unethical. One customer service rep hung up on me when I asked to talk to a manager. The manager hung up on me when I asked to talk to her supervisor. It was a TERRIBLE experience. I am talking to a lawyer. This can't be legal.

I am very disappointed in this company. I went to sell paper tickets the other day and a customer cancelled the purchase because I didn’t sell them in one day. I went on a trip and was sending them one day later with ample time for the person to receive the tickets and I was charged. Then I listed them again and I chose pdf option because paper tickets was not available this time and I didn’t notice. The person bought the tickets and I went get the shipping label and it said upload tickets. I went to upload them and I was not allowed to copy them for the pdf. I called StubHub to see if the buyer would be okay to have them shipped overnight and StubHub said they would ship them overnight. The person cancelled the ticket purchase again. I called StubHub and they went on and on about how I listed them incorrectly. But nowhere on their website does it say that paper ticket options are erased as an option.

Full of crooks on the website! NEVER use this website!

Worst experience ever. I'll start start off by saying that 1 star is even too much. They deserve to be blacklisted from the internet. All they are is a portal to connect scam artists with their victims. I bought 4 tickets for the Supercross Final in Vegas 2019. I received the QR codes from the seller a few days before via email. When they scanned them they came up as voided. I emailed the seller who told me he posted them for his buddy and gave me his number. His buddy never answered or called me back. Luckily one of the event staff noticed how distraught I was and came over and I explained what happened and showed her my emails and let us in anyways. StubHub has been incredibly hard to deal with and even though I got in because of the kindness of a stranger I feel I deserve a refund for being sold fake tickets and waiting outside the event for 45 minutes. I wish I had searched their cs rating beforehand. Never again!

Okay, I got a phone call a couple of hours ago. I was told that the concert ticket (Hozier, Altira Theater, Richmond) that I purchased for my daughter was no longer available. I'm guessing the vendor wanted to sell multiple seats beside the one I purchased, so withdrew my seat. It was a good seat, orchestra D. They offered a lesser seat far against the wall. After challenging that seat, they offered a another seat further back. I found a seat in orchestra B selling 1-9 seats for just a little higher in price. They refused to acknowledge those seats and made it clear that my choice was their second offer or a refund. I accepted so that my daughter will have a seat. Avoid StubHub like the plague. Check out other reviews. They all suck!

I will NEVER use StubHub again. I purchased tickets for game 2 of the Bucks vs Celtics game. Not cheap tickets might I add. The website showed this game as May 3rd in Milwaukee. Game 2 is on a Tuesday in Milwaukee and game 3 is in Boston, even my order confirmation stated that was a home game when it is not. Customer service is BS. I called and explained the situation and that I wanted a refund and that the info was wrong and I didn’t trust that I was getting the right tickets. They said it would need to be sent to special events and I’d get an e-mail. I asked to speak to a supervisor. Was then told she spoke to a supervisor who said the same thing. I hung up and called my bank. The charge is still pending, so they cannot file a dispute until it goes through. I’ll get my $ back but then it takes 10 days.

Updated 03/01/2020: I purchased tickets for the Queen concert in Melbourne a year ago costing me 350 each. I received them a month before the concert to get the worst seats. 3 rows from the back. When purchasing the tickets I made sure they were going to be tickets on the floor. My tickets were worth $94.00 each which were still available to buy from Ticketek if that’s what I wanted. Absolutely disgraceful. They took my money straight away and gave me my tickets 11 months later that were soooo bad. Called the company several times just so I could hear that they can sell the tickets at any cost, even though I chose a specific area when purchasing the tickets.

Updated on 02/18/2020: This the worst company I have ever dealt with. The original show was rescheduled and then cancelled. I called and asked for a refund and advised the original credit card on file had been cancelled. I was advised to buy some sort of prepaid card and they would refund it on there. Then they took my bank information under the pretense of refunding my money only to find out I was charged again for the tickets. Now I am trying to fight with my credit card company for a refund and StubHub for the second charge. Never will I do business with that company again.

I bought ticket for Michael Buble in Massachusetts. They sent me tickets for a concert that was already over in New Jersey and said it was my fault for purchasing the wrong tickets. Stay away guys. They are a fraud...

I purchased a ticket to Beetlejuice for my anniversary of April 20th. My husband has passed away so I thought a show would be a nice distraction. I printed out the ticket. An hour later I noticed the date on the ticket was April 13th...a date that has already passed. I chatted with a rep who said they would take care of it and get me the correct ticket but if I didn't hear back from them to call in the AM. No word back so I called and Tanya said my ticket was not available but they would get me a better one. After being on hold for over 30 minutes she came back with Row B Orch Side. I was in row L Center which is a better seat. She could not give me the actual seat number but said it was close to the center.

I wanted to buy tickets for a Los Angeles Dodgers game the day before to avoid buying them at the stadium as I usually do. Redownloaded their app to buy the tickets, after finding them, had to update my new address and card info, but the tickets were for the wrong date. There is no way to stop the transaction. Called them immediately, even though it is difficult to find their phone number on their app.

I resold a ticket for an event and TWO WEEKS later got a notification that my ticket was fraudulent. I definitely posted exactly what I had purchased and even reached out to the event team and they said they had the same order number for me and nothing should have prevented the ticket from scanning. Stubhub still refunded the seller and charged me for the tickets. I sent the information to Stubhub as soon as I received it and they took three days to get back to me and then said I had missed the two day deadline. Just horrible all around.

I bought two tickets to Dear Evan Hansen. I immediately (within minutes) realized I bought for the wrong day and called customer service to switch the day and they refused saying my only recourse was to buy new ones and sell my old ones in StubHub. I did not but because the ticket prices themselves were a rip off. I then looked at the tickets then and only realized then through some weird coding on the ticket that they tickets (costing over $200 each) were only partial view. Sheesh. Then I have tried to sell them in StubHub and post with the recommended price StubHub gives only to be told a week later to reduce the price even more. I guess eventually I’ll have to give them away for free. I will never use StubHub again. Complete and utter rip off.

I live in California but was on vacation in Texas and purchased a ticket using PayPal on StubHub for a Saturday evening game in April that was rained out and rescheduled for a 1 pm game in June. In Texas. 100 degress and humid. Stubhub said I should try to resell the ticket (so they can get another commission!) but would not refund my money.

I had extra tickets to Aerosmith in Las Vegas for April 18. I listed them with StubHub and got a message that I had sold them. I rushed down to mail them off immediately. Stub Hub said that the buyers had received the tickets and put money in my paypal. On the 16th late in the day, StubHub called and informed me that although the seats were in the correct section and row, I had given the wrong seat numbers. The seat numbers are supposed to be optional when you list the tickets so that shouldn't have mattered; however, StubHub refunded the buyers without getting my tickets back 1st and charged an extra 398.00 on my credit card. Now I am out over 1000.00 because of Stub Hub, and they didn't even consult me. I have been ripped off by this company. Don't buy or list with them. Ticket Master is a lot better, and so is Vivid Seats.

We tried to resell tickets we bought from StubHub that required names apparently (PSG in Paris- who does that???) But were told the names didn't matter over the phone until we sold them. Nothing was communicated in listing process and we were unable to change it. We were fined 50 Euros. This is the second time I've had issues with their garbage communication and customer service. We are done with them.

On 8/28/2018, I sold 4 tickets on StubHub. After the sale, I call to ensure Stubhub received my Direct Deposit info. Later, I receive an email stating my sale was cancelled. Several calls and emails to StubHub. No response, except their generic auto receipt email. My $800 sale was cancelled. After cancelling, they charged me an additional 40%. I am still in dispute with my credit card company regarding that charge. So, I file StubHub under 'another morally bankrupt and eventually irrelevant tech company' and made a mental note. If I dealt with them again, keep the bar low and document everything.

I recently just purchased a BLACKPINK world tour ticket stated as "VIPSNDCHCK" on STUBHUB, and this description looks like a VIP ticket with Sound Check, HOWEVER, IT IS NOT! What I received is just a general ticket with only Sound Check, and is not a VIP ticket! There are three kinds of Floor tickets: GA, GA with Sound Check, and GA with VIP & Sound Check. And the VIP ticket shall include Sound Check, Floor ticket, Send Off after the concert, and Souvenir.

I paid $432 after fees for two tickets to Billy Joel. I used StubHub's "picture view from seats" before selecting them, which may have accurately represented the angle of a huge area of seats, but left out several details. When I arrived the seats were at the highest point, last row you could sit, IN THE WHEELCHAIR SECTION, BEHIND PLEXIGLASS!!! Unreal. So embarrassing to tell my girlfriend I bought us tickets for her birthday and to wind up there.

Stay of way from these crooks! Purchased great tickets at a great price for a Yankees game. I received the confirmation email and the transaction showed as pending on my credit card. 2 hours later I receive an email from these crooked business people canceling my order, period. I called and they claimed that "something did not seem right" with my order and that I would have to go back online and try to purchase the tickets again. My StubHub account was frozen "for my protection". Nothing was wrong with my transaction! I received the email and the card went through. I went to Vivid seats and although I paid a bit more, I got what I paid for without any crap. Never again will I use these incompetents.

They are a 3rd party retailer. Sold me a ticket which was from Ticketmaster. The headliner never showed up, when I called them they offered me a coupon. Don't buy anything from them unless you like to give the runaround.

I purchased tickets for the BTS concert on May 11th 2019. When the seller sent me the Email to send the tickets to my Ticketmaster account I kept receiving an error message saying, "OOPS SOMETHING WENT WRONG." Ticketmaster simple told me since it was a StubHub purchase they could not help. I pointed out that the error page was a Ticketmaster issue and was told since not enough people have complained about it, it was not important enough to look into.

I purchased Ozzy tickets for July 6, 2019. The concert was postponed an entire year, should never be allowed. Stub Hub refuses to refund me because "they are a second party vendor and do not have control over these issues", they told me I could sell my tickets, right FOR A YEAR FROM NOW, on their site for a FEE???? Seriously. The original buyer, whom transferred to me, I do not know this person they sold on Stub Hub the biggest joke ever for tickets, can get a full refund p/Ticketmasters policy for this issue. Stub Hub refuses to refund me and send e tickets to original seller whom would get 100% of their money back.

I placed an order on 2/14/19 for 4 tickets to the Raptors-Rockets game in Toronto on March 5. I received a confirming email that day that included the price of the seats. When I received the invoice on my credit card it was for over $200 more than what was sent to me. When I inquired about the difference, StuHub said the e-mail from them was an error, and that what the order stated when I placed it was the correct price that was eventually invoiced and on my credit card. HOWEVER, they would nut send me that screen shot, as they claim it is for internal purposes only. I always thought StubHub was reputable and it is why I have used them in the past. But never again will I use them. I cannot believe they will not stand behind what they confirmed to me.

Purchased 2 tickets to Avey Tare in Chicago - April 6th. I purchased them a week ago and StubHub says they guarantee the tickets. The "ticket due date" wasn't until April 5th....one day before the event, which doesn't allow you time to get them, if the seller falls through because it was sold out. StubHub will do NOTHING until the due date has passed so now it is "DAY OF" event. Still no tickets. StubHub KNEW that the ticket seller was not going to sell, and kept telling me to give them more time....more time that I could have been spending getting real tickets. They finally admitted that they were trying to buy time to find other tickets, and couldn't. So they wasted a week of my time on fake tickets they didn't even have, take no responsibility because they say they are just brokering between buyer and seller.

Tried to sell two tickets to a show here in Palm Springs, California thru StubHub. Sold them. Tried to transfer tickets thru original seller, but venue would not allow it. Called StubHub customer service. Was assured they would contact buyer to make arrangement for delivery of tickets and let me know. I was willing to drive to buyer to deliver hard tickets. Heard nothing from StubHub. No phone call. No e-mail. Nothing.

Okay, so a lot of these reviews are extremely negative and I was wary of this site, but I'm so happy that I decided to take the chance. First of all, I was totally scammed. I bought tickets that were wheelchair only and this was written NOWHERE on the site - honestly I was lucky that I'm extremely vigilant and I noticed the small characters under the barcode on the ticket.

This was the worse experience ever. I was on Ticketmaster website then somehow was directed to StubHub where they showed only a few tickets left for the show. I CANNOT BELIEVE I fell for this crap. I paid almost 30.00 more per ticket when I knew I had seen them for cheaper prices on Ticketmaster, but they make you think the tickets are running out so you should hurry up and buy. Once you are locked in you are stuck. They don't answer the phone. They hang up on you and tell you all kind of lies.

So I go and sell my hockey tickets thru StubHub because I have no choice. I do the process and for some reason I get locked out of my account. I call customer service cause I am on a timeline and I told them this. I wait for an hour and they finally get me in and allow me access into my account. I go to sell my tickets and it would not let me cause they say they were already loaded into the system. I see them in my deactivated link and try to activate them but of course their stupid system wouldn't let me activate them.

Avoid StubHub! You will pay double or more, and outrageous fees. Paid a total of 423.00 for 2 tickets to a Chicago concert. We were almost denied entry, and were taken to a box office rep. I don't know if she got the tickets verified or just felt sorry for us and let us in anyway. Have letter to take to bank to hopefully get some money refunded. Avoid this place!

So pissed off. I paid almost 1k for tickets to a ballgame, and I get the wrong tickets. I'm in a totally different section than I chose for purchase. WTF. Edited: Spoke to customer service agent Jaleel **. Very argumentative and unhelpful. The app showed correct tickets prior to purchase. Mobile tickets and email show totally different tickets. Correct seat numbers, but wrong section. USE APP WITH CAUTION. Maybe I would have had better luck on computer. Will never use SH again.

I purchased tickets for a game for my son and the tickets kept appearing and disappearing in the Flash Seats app. I called StubHub and was told that the seller's tickets were "revoked". They only offered a refund, not replacement tickets. After asking for a supervisor they gave me new tickets (seats were worse). I accepted, then called back because after thinking about it, what is stopping the new seller from having their tickets revoked. I did not want to send my teenage son to the door with tickets that seem to magically disappear for the app.

I originally purchased 8 tickets for an NHL game in Montreal. Because the group was so large, I purchased 4 in one section and 4 in another. I received a call from StubHub yesterday informing me that 4 tickets were no longer valid, however, they could put us in other seats. After spending 45 minutes on the phone I was only able to get 2/4 tickets. Today, the same thing happened with the other four tickets (except this time I was informed by email) and I was only able to receive another 2/4 tickets. After a 57 minute phone call I finally had 6/8 tickets but they were scattered throughout the arena (NOT what I purchased).

Stubhub is an absolute joke. I purchased tickets to an NFL playoff game, received a canned email a day later saying the tickets were unable to be delivered and there was nothing they could do except refund me. Even though there was plenty of tickets available, they just ignored my complaints and continued on running their scam business. Now fast forward, I recently sold tickets, did not deliver in the made up 2 week window they gave me, which was never communicated, and now charge me over $400 for this. Yet when I am a buyer they can't do anything for me except a refund. It's very clear they make their money by manipulating customers. Use SeatGeek or Ticketmaster. Stubflub is a joke.

I think the person below this review was buying my NCAA tickets. I couldn’t find the address I needed to mail them to and I was concerned about being paid afternoon mailing them so I tried a bunch of times to contact StubHub. My calls weren’t answered, chat fell through and emails bounced back. So I finally just selected the option of not having my tickets (when I have them in my hand right now). Now StubHub is charging me $500.00 for no reason. This company is impossible! Don’t sell or buy with them.

My NCAA tournament tickets were canceled right before the game. They refused to find me comparable tickets because the price had gone up from when I purchased them. I got passed around customer service for 2 hours before being told by a manager there was nothing they can do. I was offered a "sincere" apology and was told I could try to buy new tickets through the site. If they had told me about the ticket cancellation earlier, I could have bought new tickets but now there are none available. I guess I will not be attending the games, thanks StubHub.

Purchased tickets for NCAA tournament in December. Confirmation email said tickets would be *delivered* by March 18th. Delivered means "in my hands". Unknown to me, StubHub then changed the delivery date to the 21st. (The game is on the 22nd) I needed to resell these tickets but now I can't because the closest date you can set to resell is the 20th. Thanks for nothing StubHub! You'll never get any more business from me!

I have always been leery of third party resale sites, but I trust StubHub 100% after my experience. They have a guarantee that most companies would try to get out of in my situation. I purchased tickets on March 12th for an event March 17th. They were to be sent to my email by March 15th.... well long story short I never received my tickets on that day so I called stubhub and after a little bit of the run around, I was issued immediate replacement tickets in my email and they were better seats than I originally purchased. Wonderful job upholding your policy Subhub.

I purchased 2 concert tickets and I was denied entry at the venue. I called StubHub and they adv me I was covered under the FanProtect guarantee, and I will be getting a refund. A day after my refund I received an email advising they needed a letter of denial from the venue. I advised them the venue did not give me a letter, I mean what concert gives you a denial letter? Now I am unable to contact anyone because a venue is only a place the concert is hosted at and they are not responsible for concert tickets. Yet StubHub is stating without that denial letter they will do a chargeback. I ended up purchasing tickets from Ticketmaster for a different date and venue out of town since I was denied entry and I sent StubHub proof of my new purchase and they still did a chargeback. Why would I repurchase tickets for the same concert if StubHub tickets were valid? Just a waste of time and fraud. Do not use this company!!!

I purchased tickets from StubHub Dec 14th 2018 for the Bob Seger Concert. To my surprise, we went to the event March 15th, 2019 and they turned us away from the venue. They said that StubHub has done this many times and we were just another customer that was sold fake tickets. Embarrassing when you gave 2 of the 4 tickets to the couple that was with us for Christmas gift. I called StubHub and they corrected the situation. I will never buy from them again, I would always worry about going to an event and not getting in. Appreciate them taking care it though. Heads Up.

I have used StubHub for years for baseball games. I recently purchased tickets for the Pump and Dump show. The rep at StubHub informed me they were mobile transfers. I figured great they will be on my phone in the app just like my baseball tickets always are. The app read “4 tickets ready”. Assuming they were “ready” my friends and I set out for a fun night out.

I bought a ticket to Emerald City Comic Con Friday general admission at over double face value. When I received my ticket in the mail it was a kid’s all-week pass. Thinking this was a simple mistake I called customer service and was told that there was a comment by the seller that it was a child’s ticket. I told them I saw no comment when I bought the ticket. Also there is no such thing as a Friday kid’s ticket. The only Friday ticket was a general admittance ticket. The only children’s ticket was an all-week pass (with a face value 40% of a Friday GA ticket). Also the order confirmation email didn’t mention anything about a kid’s ticket. Customer service told me this was my fault.

First off, StubHub does NOT sell tickets, they merely 'list' them from private sellers. I purchased mobile tickets on March 13th for a show on May 8th. The tickets were not made available to me until May 7th, the day before the show. The 2 tickets cost $513 and StubHub charged $150.80 in fees for a total of $ 663.80. I ended up needing to resell the tickets a few days after I bought them and when I contacted StubHub to do so, they set the price at the recommended $221 per ticket (less than what I initially paid) for a total of $442. I would only receive $396 of that though, on top of the fact that we're charging the new buyer the same fees they charged me the first time AND was told by their representative that I could be "penalized" for not having the tickets in hand when they are purchased. I basically feel like I paid almost $700 to learn that StubHub is a waste of time and money. Just stick with Ticketmaster.

I got ripped off by StubHub. As I was purchasing tickets to the 2019 Big East semifinal. The final step stopped and said there was a quantity change. I went back and checked the same quantity (2) and saw the same ticket price I originally clicked on. Then as I hit button to purchase I noticed the total price had increased by about $50. I called in my complaint to no avail and I’m stuck overpaying when there are about 10 other similar seats within $5 of my original price. I will never use StubHub again.

I bought a great ticket for the Atlanta Braves and NY Yankees game, near home plate on the 5th row. With the fees, the cost was $134.00. When I sought to get the emailed ticket, said ticket got lost in the digital space. I called StubHub and spoke with four different representatives who were all very nice and apologetic, but could not access the ticket I paid for. They never could. After some three hours of phone and internet and mobile app involvement I gave up and said I wanted a refund, which I thought would be consistent with their customer satisfaction guarantee. I was wrong. I was told that the ticket was sent to me and that they could do nothing about it. Keep in mind that the previous 3 hours were spent on a futile attempt to get the ticket that I paid for. I will never deal with this rip off bunch again, and would warn others of the same BS they will encounter.

Bought some basketball tournament tickets, drove 500 miles and went to pick them up and was told order cancelled!! Reason was seller made error in listing price. StubHub policy say orders can not be cancelled, all sales final, and even says if seller didn't get what he wanted all sales final. It also say StubHub will replace with comparable seat when possible. They tell me there are not, however I showed them 10 seats in same row and same section! They say I will get a refund in 3-5 days, that is their buyer guarantee!! Very polite the whole time they were telling to to go pound sand. Been a customer for years and have spent 1000s with them. I asked to close my account because never want this to happen again. They said no problem. Great customer service, NOT.

Was looking to buy concert tickets for an English alternative rock musician, Yungblud whom is not greatly known here in the United States and is just playing at a small little venue. On the day the tickets went on sale at they were "sold out" within 4 hours only to find out StubHub had apparently purchased ALL of the tickets and turned around and is selling them at 3x their original price. The reason I know this is because after I had purchased the ticket for over $65.00 the concert ticket shows $20.21. I will NEVER purchase from StubHub again, it's a complete ripoff!

Purchased tickets online. Paid an enormous processing fee. The event is out of state more than 2 months away with a UPS delivery 2 days prior to the event. Cannot change delivery of tickets to electronic and there’s no guarantee the tickets will be received before I travel. Cannot cancel order. They have my money and I have nothing. StubHub should be forced to establish a 24 hour order cancellation policy for these types of situations. This is not a consumer friendly model. The only guarantee is that StubHub earns a fee and buyers have no rights. Stay away. Would have given zero stars.

I was so excited to learn Peter Frampton was coming, I went in to the StubHub site. After I click on the seats I was unaware that I wasn't purchasing Peter Frampton, as the page changed out so fast I could even look at the final page. I called StubHub immediately then told I had tickets for something else! Had no clue what they are! Using up all my credit on my credit card! The person said, "That's your problem. You can resell them!" I said, "Are you serious? Your site did some kind of switch & I have to now sell them?" & it just happened. "Nothing else we can do for you." I'm in an ICU with my mom fighting for her life, StubHub won't do anything to switch for the tickets I want. & Stated even if they put them out to sell for me no guarantee I'll get my money back! Then stated they're the biggest ticket sellers, more like fault stealing people's money.

I bought 4 tickets to Panic At The Disco on 2/12/2019 for the March 3rd show at the Houston Rodeo. I received confirmation through the correct email that I entered along with my credit card number. Printed it out order numbers the same night and set up Flash Seats, (that I didn’t even know was a thing or I would have gone through them in the first place). So we think we are good to go. My tickets never show up on Flash Seats, I call them, they let me know that I have to call StubHub, so I do. After speaking to about 3 or 4 different people someone lets me know that they have the wrong email address. I asked them to fix it, that I never used that email ever and didn’t even know how they got it. How did I receive my confirmation email and order number at the right email but the tickets were linked to an email that I couldn’t even recover because it had not been used in so long???

I purchased Trippie Redd tix from StubHub for my son. When my son got to venue he was told tix were not valid. Called StubHub customer support - they could not help and when I called StubHub next day I was transferred and referred four different places. Will never use StubHub again. The guarantee they give is a facade.

I bought two tickets for Elton John, in the 4th row. I paid over $1,000 each for these tickets. When I got to the venue, I was told they were fraudulent tickets, and had been resold over 8 times that they knew of. The woman at the venue wrote "VOID" over my barcode and said there was nothing she could do. She said it happens every day. People are buying tickets from the venue, and reselling tickets again and again, and the first person to the venue with those tickets is the only one to be admitted to the show. Wow! I'd purchased one ticket from StubHub in the past, and had not had that experience.

Wanted to buy 4 tickets to a concert and total cost was $346.26. Checked another site that I have used called Hold my tickets. Total price for 4 tickets to the same show was 158.04. Will never use StubHub for anything ever again.

I purchased 2 tickets to a futbol game over 5 months in advance. I planned my vacation around this purchase. When purchasing the tickets it took less than a few minutes so I had no idea what a nightmare was coming. I received confirmation numbers and could look at my account and purchase at will. I was able to set up delivery to my hotel and thought all was good. Then was notified by mail 2 months out that I needed a stadium pass that they do not sell in order for the seller to ship my tickets and if I didn’t have this pass I would forfeit my tickets and money. I knew I didn’t need it and after many phone calls was told I was wrong that it was policy.

I bought tickets for 600 dollars and they were a rip off. They assured me over and over again I would get my tickets the day before the event. They never came. I ended up missing the show and got my money back weeks later. Make sure you get instant downloads. You cannot cancel anything from them. I suggest going with Ticketmaster or any other site.

I purchased tickets in January for an event on February 16 in Houston. The transaction went through immediately. I received ONE email from StubHub confirming my order stating tickets would be available day before event. I waited until the morning of and still had not received my tickets. I had to jump through hoops to find a customer service number. Finally got in contact with an associate who could merely tell me the show was sold out and the tickets were no longer available. I had to scramble to find tickets on Live Nation for DOUBLE since it was the day of the event and we had a group of 20 going out to celebrate a friends birthday. I have called back twice as I have still yet to receive my refund. Their customer service is a JOKE! Never again!!

I just wasted 2 hours of my life trying to buy a ticket for a concert on the same day. Charged three times got zero tickets. I was promised a call back to resolve the issue which I never received. Needed to spend hours on customer service to convince me to get a refund and find out how I could finally buy a ticket. Guess what: I couldn't. Never again StubHub.

Why is StubHub still selling a tickets for a cancelled tour of Boney M? It has been cancelled for a over a month and yet these pro-scammers keep sending e-mails with offers! Everybody who had a ticket to Boney M got their money back but some want to actually make some extra buck, along with StubHub and their $5 fee. The problem course is that if you would buy it then you have no recourse because they cover their ** with the usual crap about how they are not responsible for cancelled events. And I can almost guarantee you that nobody will do anything about these issues and the tix will be for sale all the way until the March 16th... Unbelievable!

On February 12, 2019, I purchased tickets for the February 23rd show of Aladdin in San Diego as a Valentine's Day present for my wife. The seats were in the orchestra section and, after adding in the inflated service fee and delivery charges, cost about $150 each. I paid for and downloaded the tickets. Eleven days later, and about five hours before the show, I received an email from Stub Hub customer service telling me the tickets I had purchased were "unavailable." No explanation was given, and no telephone number was provided to call. Instead, the email stated I would receive a link to "even better seats" as part of Stub Hub's fan guarantee. I waited several hours but the promised email did not arrive. Each time I checked online using the access code I was given, I reached a message stating my replacement tickets were still not yet available.

I bought 2 Bob Seger tickets from them for a concert in 2017, which was postponed until March of 2019. Then 2 weeks before the concert they cancelled the tickets and refunded my $500 purchase price so they could resell them for $1800. They are thieves and need to be investigated and prosecuted. The entertainers need to stop this BS with systemic scammers like StubHub. Go elsewhere. This company is fraudulent!

StubHub just sent the tickets that I ordered to my old address. There is no way in their system to change your address. When I called to complain, my call was handled by a computer who kept trying to route my call to irrelevant departments ("Are you calling to buy a ticket or to sell a ticket?" -- neither: I simply want to update the address on my account, but neither that nor any general questions is an option for routing your call).

Sold tickets on Stubhub. All good to go once I downloaded them! So I thought... The person that bought them from me, then created a separate account so stubhub couldn't track them and they sold them again. Having access to the tickets, they went to the show I assume late and contacted stubhub saying they couldn't get in. Since Stub hub guarantees their tickets, they gave them free tickets and I received a notification saying my tickets I sold didn't work. They also charged me a nice $45 dollars. Called them and told them this whole scenario. The guy on the phone said "huh... never thought of that" and then said "sorry you're still getting charged". NEVER USING STUBHUB AGAIN! Until they can secure this issue with a better transferring system.

I purchased 2 tickets in Dec 2018 for Lady Gaga's show in Vegas for May 2019 show. I received tickets within a couple of weeks. All seemed good. I just received (2/20/19) an urgent email from StubHub letting me know that my order was cancelled and tickets received are no longer valid... What? I immediately called. Yep, cancelled. And will be giving me a full refund. Well, that doesn't help me since I have already purchased airline tickets and paid for hotel in the advance (non-refundable). And to purchase Gaga tickets now, they are double the price (paid $1,000 for two... Now a bit over $2,000 for two).

I have learned a lesson. Never buy or sell through StubHub. This company's offshore team is clueless and can do a thing. They don't have managers. I stayed on hold to see how long they would leave me. 1 hour and 20 minutes. Crazy bad. Just confirming what is out there.

Update on 03/06/2019: The original date for Chelsea FC vs Brighton FC was 23 February, then it was changed on 24 February, then on 16 March... Yesterday I received an email from StubHub, that the event is on 12th of May! And this is a fake date again, because according to the Premier League program, there are other matches on this date - Leycester/Chelsea and Brighton/Man City!!! In fact, а real fixed date for Chelsea FC vs Brighton is nowhere announced at this stage!!! I used the form on their webpage to contact them, wrote several emails to ask why they give false dates - they no answered me. NEVER USE STUBHUB!!! NEVER!!! Use Ticketmaster instead.

Tickets selected at time of purchase were swapped at delivery for much poorer seats. Price charged for these inferior seats was at premium price of selected seats. No exchange or refund policy. No one accessible to speak to. What a horrible, infuriating experience. I will share this everyone I know. Please do the same. Do not ever use StubHub.

Had a wretched time getting these tickets with absolutely no support from StubHub. There was an issue with the sorting depot which I assume was caused by the website that resulted in me not getting my tickets delivered on first attempt. Except there was not first attempt, or second attempt or 3rd attempt to deliver. After contacting StubHub they could literally not be bothered to help me get a hold of these tickets. "24/7 customer support" - absolute rubbish. Almost lost out on more than £200. Managed to only get my tickets 1 hour before the game. Ended up hating the whole ordeal and would have rather not gone to the game given how much rubbish I had to go through to get the tickets that I paid a fortune for. Would NEVER recommend StubHub.

StubHub makes their money by ** over their customers, plain and simple. Because of an error on THEIR WEBSITE, something that I had absolutely NO CONTROL OVER, there was an issue with a ticket that I put up for sale, and they held *me* responsible for it - for a problem that the failings of THEIR USELESS WEBSITE caused! They took nearly $100 out of my bank account as punishment, and I never got paid for my ticket sale, even though my ticket *was* sold!!! Their customer service is absolutely abhorrent and essentially non-existent. They steal money from people, send them generic and canned responses when they're confronted about it, refuse to give out the contact information of "higher ups" so that you literally have no hope of getting any actual help, etc. Never again will I do any sort of business with this horrible group of scammers, and I'll make sure that no one else I know does, either! DESPICABLE BEYOND MEASURE.

Purchased 2 tickets to Backstreet Boys in Las Vegas from Ticketmaster but was gifted 2 better seats from a friend shortly after. Setup my StubHub account and listed the tickets for sale using the QR code picture option and they sold within hours. StubHub then locked me out of my account so I cannot retrieve the funds and will not talk to me except for the "we have your money" notifications. Scam company - I do not recommend.

I purchased 3 tickets for a basketball game that came with a $25 concession voucher per ticket. This was the reason I chose the tickets. And was clearly stated on that each ticket had a $25 voucher. Once arriving and trying to cash in the voucher, only 1 ticket had the $25 voucher, leaving me a little embarrassed trying to cash out the other 2. I contacted StubHub the following day. They told me that only 1 ticket had the voucher. After proving that all 3 had vouchers they would credit $50. I wasn't able to get my refund for the tickets. FanProtect is not 100%.

On January 26th I purchased 2 tickets through the Stub Hub website to see a show in Irving, TX that same evening. I downloaded to the Stub Hub app to easily access the tickets upon arrival. When I arrived at the venue, the Toyota Music Factory, I was informed at the door that the tickets were invalid. The staff attempted to scan the tickets from 3 different scanners, and subsequently referred me to the Box Office for support. When I arrived at the Box Office I was told that they were unable to retrieve the ticket information from what Stub Hub provided via the app, (QR Codes instead of barcodes), and that according to their seating chart, the seats were already checked into. The Box Office manager told me I would need to contact Stub Hub for assistance.

DO NOT USE THIS COMPANY, COMPLETELY INCOMPETENT!! I purchased tickets from this site, stupidly I had selected the wrong date... I called the customer services immediately, but they advised they could not cancel the order even though it was 5 minutes prior because the money is with the seller, it turns out this was a complete lie. This meant I had to pay the admin fees and I was forced to re-list my tickets, luckily enough I re-sold these tickets, as such I will never see the tickets as they changed the address on my original order to that of my new buyer...

I purchased 2 tickets to the rodeo for March 14, I received a phone call after I had received my tickets stating that they mailed me the wrong tickets. I received 4 tickets for a different event. I was told that I would need to mail them back. I was provided with the email address. I mailed them back but never received my 2 tickets I purchased so I called and talk to the agent and was told that my tickets had been sold after being told once I send the other tickets back my tickets would be mailed to me. Asked for a manager. Was denied and told that I would receive a call back in 2 hours and of course I'm still waiting. StubHub is a ripoff and does not satisfy its customers when they screw up. Based on the reviews this is a common practice, will never purchase from them again.

I had misplaced physical tickets mailed to me from a StubHub purchase, traveling out of state to Lakers game. I called customer service, was told that they couldn't do anything to replace tickets but could try to show Staples Center ticket office my StubHub receipt and seats for reprints. At Staples office, I was told that my seats were actually resold on the Lakers ticket exchange and I wouldn't have been allowed entry even if I had the physical tickets, as they were scanned already. So I purchased tickets I couldn't use from StubHub.

Purchased tickets online thru this company for the 2nd night of a 2-night event. They swapped the nights on the confirmation so when we arrived at the event, we were informed our tickets were no good since the event purchased had expired. The event box office employee told us STUBHUB makes a habit of this practice. BUYER BEWARE! THIS COMPANY IS FRAUDULENT!

I purchased 6 tickets for a concert, and received hard copy tickets through UPS. The night before the concert I looked for the tickets and couldn’t find them. I must of thrown them away by mistake. I called StubHub right away and they told me they would contact the seller to see if they would be able to send me an email with electronic tickets. Finally the next day after calling all morning about 4 times they told that they got in contact with the seller and that because they were hard copy tickets the seller wasn’t able to generate electronic tickets. I was mad and decided to purchase another 6 tickets, but the cheapest ones since I had the email with the seat numbers that I had purchased originally purchased.

I tried to buy 2 tickets online, but kept getting an error message. I called StubHub to purchase the tickets, but the representative said those tickets were no longer available, even though it showed that they were on my end. She said the only seats available in the same section were $300 more than the price of the tickets I tried to purchase. I had to tell my grandson I couldn't take him, after I told him I would. I believe this is a scam. They post two very reasonably priced tickets that can't be purchased online and tell you they are no longer available so you buy higher priced tickets. I'm very unhappy. Will never do business with StubHub.

I ordered tickets "Tickets" on StubHub. NOT ELECTRONIC TICKETS OR ELECTRONIC DOWNLOADS. I specifically always select TICKETS to be delivered by UPS. Well my 2 tickets arrived and they are black and white copies of a PDF 8.5 x 11 inch black and white copies of tickets. I contacted StubHub who informed me these tickets are valid. I told them I ordered tickets not a PDF to specifically avoid PDF type tickets. I told them their own website states "When selling tickets on StubHub, you need to deliver them to the buyer the same way they're received from the primary issuer." Last time I checked PDFs are not mailed to anyone!! I am holding black and white copies of PDF tickets of which I did not order.

Ordered four tickets to an NHL game but the confirmation email came up with an error page saying a different email accepted the tickets. When I contacted customer support I was greeted then put on hold for 10 minutes. The process then repeated. I would talk to the representative for 5 minutes then be placed on hold for ten. An hour and a half later I'm informed they will need to call me back the next day. Two days later no callback but I instead receive a survey asking how well the representative fixed my issues. So I call again and am told that they can't help me because another agent already has notes open on the case and that they can only leave him a note. I will never use this service again and I will encourage everyone I meet to not use it as well.

I want to start by saying I have never written a negative review for any company, service, product, etc., and I’ve been trying very hard to hold back on writing one for StubHub. But, at this point I am BEYOND frustrated with their customer service. For more than a month now I have been going back and forth and back and forth over a $300 refund I am owed. On January 4, I was told that the refund was confirmed, and that I should expect to see it refunded to my PayPal account within 5 business days. More than a week passed and I still didn’t see anything in PayPal – and from there have been given the runaround for weeks. Every time I call, they “escalate” it and the person I finally land with tells me they can’t help me over the phone (including being able to provide me with a transaction number so that PayPal can help try to track it) and that I need to wait to speak with someone through email.

Do not ever use Stubhub. I recently sold tickets to a concert and they stole $90 from the payout claiming that I double sold some tickets in 2016 and this is a charge on that. I don't even believe it's possible to sell tickets twice. I keep all of my emails, searched my emails and nothing was ever sent to me stating this fact. They are dishonest and will steal your money. Don't go through them.

I've been in an ongoing battle with StubHub for the past 3 months with this company. In an attempt to make a long story short-ish; I sold 1 of my 4 NFL tickets through StubHub. The other 3 sold on Ticket Exchange, and the StubHub app wouldn't let me remove the listing. Within 30 seconds of selling on Ticket Exchange, I then received notice that it sold on StubHub. They had been sitting for days before this point, and ironically they sell on 2 sites within 30 seconds. Whether this happens to be a coincidence or not isn't for me to say.

I went on to buy tickets for a show in New York. Unfortunately, I accidentally clicked on the wrong date. I called customer service IMMEDIATELY after buying the tickets to inform them I had clicked on the wrong day and I wanted to cancel. I explained that I wasn't even going to be around that weekend to accept the tickets that were being sent to me and it was going to be too late to resell the tickets once I did receive them. They still refused and the first customer service agent I talked to hung up on me. I understand their policy that they've already told the seller that the tickets were sold. However, I seriously doubt that the seller was able to run to the ship the tickets less than 5 minutes since I clicked buy on StubHub. I'm now going to buy the correct tickets that I wanted to buy unless that means I have to go through StubHub. I'd rather not go see the show after going through all that.

StubHub is a horrible company. Bought Bob Seger tickets months in advance. Printed tickets and they were invalid at two different doors. Pulled up the email for scanning and that was invalid as well. Tried to call StubHub at venue and no answer. The ticket box office tried our tickets as well. No success. They had many people around experiencing the same trouble. The box office made an announcement that lots of fraud is happening with third party sellers. People sell the same tickets over and over again or tickets were not real from the beginning. If there was a true valid ticket and it was sold numerous times, the first person to arrive at concert will get in the venue when scanned. All others will show invalid for the seats. Our credit card company issued credit and now StubHub is disputing trying to charge it back to us.

This company should be party to a class action lawsuit in my opinion. Be VERY careful listing your tickets with them. We attempted to list our tickets and after the final step no tickets showed, so we re-entered them thinking they had not successfully listed. Apparently they had sold so fast that they didn’t show. Seeing nothing listed we relisted them. They sold again. We were held financially responsible for them and they charged us $600 extra! The system should alert you and say “Hey! These tickets already sold from this seller!” StubHub has a responsibility to design a system that protects sellers from this. The manager hung up on me. So frustrating. We will never use this company again.

Last week I got the urge to go to the Elton John concert literally just days before his Portland concert. StubHub was the only source I could find. Bought two pretty good tickets. When we arrived at the gate we were told the tickets had already been scanned and were no good. We were directed to the Ticketmaster ticket office where they confirmed the tickets had been already scanned. They gave us a toll free number to StubHub customer service. The service agent that answered our call took our information and then immediately passed us onto a fraud agent. He was able to confirm our tickets where invalid. He suggested we get back into line and he was going to forward us new tickets, which he did.

This was my first time trying to sell tickets on Stub Hub. I had priced my tickets at a certain amount. After editing the sale apparently I made an error. One of the three tickets sold for the mistaken price. I called to try and correct the error but they could not and told me I would be charged 40% or more in fees because of a mistake. So please DO NOT MAKE AN ERROR. YOU WILL BE CHARGED DOUBLE!!! They leave no room for error.

My first StubHub experience went terribly, inconceivably wrong. I decided to blow my annual entertainment budget on 3 Elton John concert tickets this a.m., StubHub confirmed the order so off I went on my merry way. Hours later, during my lunch break, I happen to check email and find these words in an email from you, "Hi **, We found an issue after receiving the following order from your account. For your protection, we've cancelled this order and temporarily locked your account. Please contact us and we'll help you fix this."

Last fall, I took my gf to NYC to see a show. Bought the tickets through StubHub because it was sold out. Traveling from Baltimore, we went up for the weekend. Hotel, dinners, etc ran about $1,000. Tickets were another $400. Got to the show and our tickets wouldn't scan. The box office said they were apparently double sold, and that it happens a lot with StubHub. StubHub gave me a refund and a credit of 20%, but the show was sold out, so our weekend was wasted.

Week of 1/1 we posted (4) United Club Chicago Bear Playoff tickets on StubHub for $450 a piece. Several days later, we never received any notification from StubHub on status of tickets and our listing disappeared. We unknowingly went to the game and thus were turned away since our tickets had been re-sold online via the "Barcode", rendering our actual paper tickets invalid. When I contacted StubHub, they denied any wrongdoing. Sariah from StubHub's Trust and safety team, explained our account was never hacked, and the listing for our tickets were taken down "one ticket at a time" and resold on Ticketmaster. She instructed me to deal with Ticketmaster direct, since they were the vendor whom sold the tickets and StubHub's hands were tied. I said I do not have an account with Ticketmaster and they would not be able to help.

Recently bought tickets to NHL game in Anaheim. Paid $600 for 6 tickets, for which they sent me an email that said I could use mobile app which I tried to use but couldn't install on my phone. So instead I printed the tickets. When I went to the game they wouldn't allow printed tickets in anymore. We missed the game. When I called StubHub they refused to give a refund, didn't offer even partial refund or talk to supervisor. Unbelievable.

I purchased tickets to an event. I had no idea where I would or could park. I seen that StubHub was advertising for parking for event, didn't say 3rd party seller and said it was 0.05 miles from parking spot to event. I purchased tickets for a total of $24.95 + fees of $7.25 = $32.21. The ONLY INFO provided was that it was 0.05 miles to venue. I HAD TO PURCHASE IN ORDER TO GET PARKING DETAILS. Once I received details I noticed that it said SP+ parking operated lot. Further only allowing my vehicle to be parked from 5 p.m. to 5:00 a.m. So I went to SP+ parking site and find had I went directly to their purchase site that from 5 p.m. to 5 a.m. (said daily parking 18 hrs) would have been only $11.25 + $5 into weekend and 24hrs would be $25 for 24hrs weekend rate.

We had a very negative experience with StubHub. We purchased a very expensive ticket for the Premier League for my son and his 21st birthday. A dream present for him. When he got to the match, the seat was completely different to the one we purchased. StubHub admitted it was their mistake. And yet, despite their Fan Protect 100% guarantee, we had to fight for a month with them to get a fraction of the refund. Terrible service. Misleading advertising. I’d never use them again.

My husband and I purchased tickets in October 2018 to the Peter Seeger concert which will be January 11 in Tennessee. We were not able to go so I went back to StubHub to sell them... Which I did... I actually took a $50 loss but was just happy to recoup some of my money. Yesterday I received an email from StubHub that they are charging me for the cost of the tickets because they were NOT VALID TICKETS! What? Hello... I bought them from you... So now I am going through the hassle of reporting them to PayPal, Better Business, ConsumerAffairs and you the consumer!

I purchased very expensive seats Courtside Row 1A. The section on StubHub website showed the section as 1 row. I viewed the picture from the seats. It showed Front Row courtside just as I was looking for. I viewed Row 2. It showed a 2nd row seat with seats in front of it. When we arrived at the venue we were seated behind another row listed as Row 1 with seats directly in front of us. We had 0 elevation and it was extremely hard to see. When I called StubHub they ramble and ramble and do nothing. What a waste of a company. I may dispute the charge but will reach out again to the senior leadership team. Such a fraudulent sale. They should be ashamed. Indiana Pacers and Bankers Life Fieldhouse was the venue. Proceed with caution.

STUBHUB IS THE WORST COMPANY EVER! DON'T DEAL WITH THEM! I tried to preorder Kelly Clarkson tickets and somehow got taken to the StubHub website. I accidentally purchased the tickets for Fresno which should of been for LA for over $200! I tried to get a refund for the mistake but StubHub refused to work with me or give me a refund. I opened up a complaint with my credit card company and they refused to give me a refund as well. Here is the thing StubHub refuses to give me my tickets until the day before the concert. Since Fresno is not close It is unacceptable that I get the tickets the night before. They are basically unusable. This is ridiculous. I paid for the tickets. Give me the tickets! This is such a rip off! Never do business with them. Their customer service says they want to help but they don't! It is all a scam! A VERY DISGRUNTLED CUSTOMER.

I was searching for seats at a Queen concert in July in Wash DC. Clicked on several seat locations back and forth, picked 4 in a good section, saw almost $700 in my cart, loaded my AmEx card info, hit OK and Voila, the site said, "Your Cirque du Soleil tickets are all mine!" Just a few problems here: I didn’t buy those tickets and the performance started in 45 minutes and I live 4 hours from DC. I feel these were dumped on me fraudulently. I called StubHub literally seconds after seeing this and they said tough luck, they wouldn’t help.

Bought World Cup Junior Hockey game tickets on Dec 30th in Vancouver BC, as the New year treat for my sons. When arrived to Rogers arena tickets were scanned but we've been told someone scanned same tickets barcodes earlier. We didn't get any error messages from StubHub nor replaced tickets. When calling customer service, they said the seller should have left us voicemail about some "issue" with the tickets. When I asked why not email and replaced tickets, which they said it was a good question. As a result - two upset sons, and we had to go home, as new tickets at the site were pricey. They offered a refund, let's see what we get with that. Will never use their "service" again.

Ordered tickets for soccer game in Manchester. Problem with hotel accepting original delivery before we arrived so tickets returned to seller. Still 10 days before event and I immediately contacted Stubhub to resolve. Spent full week on web-chat, phone, completing forms, but never got a single reply - every chat agent committed to getting back to me but never did. Finally the day before the game they confirmed the “trusted” seller had received the returned tickets but was under no further obligation to give me the tickets I’d paid for. They didn’t have to remail, and I even offered to collect them but was refused. This is a complete scam - because of 1 mix-up at the hotel reception the seller can refuse to give me my tickets and Stubhub were no help at all. I’ve submitted a formal complaint, let’s see if they respond. €500 lost and two sad sons - Happy Christmas!

Placed Snowglobe tickets for sale on StubHub only to find at last minute that tickets could not be transferred via mail in time so attempted to cancel sale since it could not occur. Even after attempt to cancel transaction, Stubhub charged $84 for 40% fee for tickets that were never sold on site. Attempts to resolve with customer service were useless as they were unwilling to reverse the fee nor even reduce the fee even though no transaction occurred on Stubhub. Complete lack of customer service, absurd policies and lock on market for innocent buyers/sellers seeking a safe place. Craigslist is sadly a safer place then Stubhub for ticket sales. Last Stubhub visit!

I was selling tickets to the SEC championship game on StubHub. While monitoring the prices I decided to lower the price of my tickets. It's simple, you go to your account. Lower the price of the tickets and re-post. Within a period of minutes, the time it took me to log into the site and re-post the original tickets sold and the re-posted tickets sold. They are telling me their system doesn't track the sell of seats and that I am responsible for the double sell of the same seats. The facts as I see them: They do track sells because I was sent an email that indicated an error had occurred. They will not let you speak with anyone. I requested to speak with someone multiple times. They will not tell how much they paid for the replacement tickets or why wasn't the buyer notified that they seats had been sold and purchase other seats on the site.

I purchased concert tickets online but StubHub failed to deliver. I contacted them numerous times and each time I was told that they would review my case. I am still waiting to receive the refund. Stay away from this company!

If you want to buy the tickets in StubHub, please ask Jesus to bless you. If it has any problems occur, StubHub staff doesn't help you. Even I prove the ticket was fake and not exist, they don't refund to you. Paid a huge service fee and got the ** service. I sent a comment here few time and StubHub replied to have someone to follow and until now "No". Please think it clear when you choose their service. Very painful!!!

I purchased two tickets to go and see Elton John's Goodbye Yellow Brick Road tour from StubHub on July 04, 2018 and put the charge on my American Express. Tickets were promised on Dec. 10, 2018. Show was dated on Dec. 12, 2018. Around Dec. 10 I received a email stating that my tickets would not be delivered until Dec. 11. and on the same date I received an email stating the ticket seller did not deliver the tickets on time and no tickets were available. I requested a refund which they did provided three days later. The show was for my wife birthday, which we could not attend. So StubHub had my money for 5 months and now I did not get my tickets. Bad business company, I will never buy from them again.