StubHub Reviews

I had tickets to an event that I could not attend. When looking for a solution to my problem I stumbled on their website. I posted my tickets and didn't understand why I had to give my credit card. I found out soon enough. Even though I followed their instructions to the letter I still got ripped off. Whomever purchased my tickets just didn't accept the the tickets that I sent and when they showed up to the event called Stubhub and said that |I never sent them the tickets. I think they did this on purpose because bam they got into the event for free. Stubhub charged my credit card for two new tickets.

Purchased tickets to a show 30 days in advance. Tickets were to be delivered the day before and never arrived. Contacted customer service. On the morning of the show I was told that my tickets couldn't be delivered, no alternate tickets were offered and money was refunded. Although my money was refunded, the inability to see the show that I had planned for a month to see was unacceptable. I will not use this site again. Buyer beware. The guarantee will get you your money back but not your desired experience.

The Fan Protect Guarantee is anything but. I purchased 2 Lion King in tickets two weeks in advance and I got 2 days notice that they were unable to fulfill the order. They tried to move me from the orchestra level to basically the last row of the balcony. There were very few tickets available, BUT there were 3 tickets available in the same row. I was unable to just purchase just 2 of the tickets and had to get 1 or all 3. StubHub had the opportunity to make it right and “protect” me but said they couldn’t cover the cost of the 3rd ticket. Given the situation and incredibly short notice, this would have been true customer service and would have “protected” me, but I guess if it causes any minimal financial loss for them that doesn’t matter.

I purchased tickets to the Niners playoff game for 1/11/20. Got the confirmation of the tickets which were electronic. Then a few minutes later I get a cancellation confirmation from Stubhub which says contact them to resolve the issue. I spent over a hour on the phone as they insisted it was a security issue. I've purchased tickets prior to this transaction without any problem yet this time they say they could not help me as it was a different department that handles this issue and my account has been suspended and I can no longer access my account until that said department calls me which will take 48hrs.

Do not buy from this site, they gave two tickets junior while I paid for adults. The game was for Arsenal vs Manchester United, 1st January 2020. I had flown thousands miles away only to get humiliated because we are disallowed from entering the stadium. Sending them so many notes, and different people respond without solution, asking me to send pictures of the tickets, which I could not do because the day after I sent it to the advised address in Birmingham via post. But I sent them Arsenal letter which is legitimate but still too many hassle and wishy washy. Unprofessional!!!!

I have bought tickets to a football game, Chelse FC vs Southampton. I traveled from abroad to watch the game. I have informed the hotel about the package, which should have been delivered by December 25th (the game is on December 26th). I have contacted them and they promised the tickets will be delivered by any means until that day. However, when I arrived at the hotel, the hotel claimed they received nothing! I called StubHub's emergency number, and they promised that the tickets will be in a pickup point near the stadium, and promised me I will get them by any means. They also said they put my case as a 'TOP PRIORITY' case, and that I will be informed early in the morning of the 26th, the match day.

Used to be a reputable company—but no more. Bought a parking pass to NFL game through StubHub. Never was able to access the pass and had to spend more money to get one from another company. Hours on the phone to StubHub who sent me off to calling two other companies. Most frustrating experience I’ve ever had with a ticket company. Still trying to get my money refunded. I’ve learned to stay away from StubHub.

Brought tickets on StubHub for $22 somewhere were up to $1000. Come to find out once we got to the venue the tickets at the door still available for only $10. How can you sell tickets like this? I'm sure the artist will not get the money for those tickets sold on StubHub. All seats were general admission. So people who paid more than the $10 got the same seating as the $1000. Very sad.

Oct 2019 I purchased a ticket to a kpop concert in Paris from StubHub. When I got to the entry gate I was told that somebody had already entered on my ticket. I went to the box office and they confirmed that it was true. I called stubhub and they didn't do much to help me. I was told International stubhub will call me right back. They never did. They didn't even offer me a replacement ticket. Long story short I missed the concert.

Bought tickets to an event last year through Stubhub with no issues and the event was great. Bought them early for this year but when learned we wouldn't be able to attend listed them on Stubhub. After listed for several weeks received an email this morning saying the tickets had expired. We went online and saw other tickets listed for the same event still available to buy. We can't relist because it says the event isn't available for listing or the event has already happened. We can't sell them anymore because the event isn't available or has already happened but we can still buy them from others who are still listing them.

I bought great seats to a show and fly to San Francisco for the event. The morning of the event, still no tickets. A few hours before the show they send me worse seats. At the show, eight people around us all have the same story. Bought great seats, tickets come late, worse seats.

I went online very early to buy Hawaii Bowl tickets through the official Hawaii Bowl Website. I noticed that the BEST sideline seats (maybe 3000 seats) at Aloha Stadium were purchased in bulk by StubHub. Stubhub was now selling the $49 seats for $150 - $247. What scammers, I will never patronize this ripoff company!

Just to give you all hands up you might not get the seats you want when you go through StubHub!!! You will get a much cheaper section and will get no refund!!! They will offer you a coupon for 25% off to use on their website! I paid much more to seat right in front of the stage, got tickets for some conner section, they cost 3 times less!!! And no money back! Would not recommend anyone to use them!

I purchased two tickets in September for the Hamilton Show in San Francisco on December 11th. They were a Christmas gift for my wife. We booked a hotel and flights to see the show. Last week, a week before the show, we received an email after hours to describe that our money was refunded for the show and the tickets were no longer available. This was after hours and no one answered their telephones. After many calls and demanding a supervisor I eventually was given replacement tickets, I still had to pay, that were not good with obstructed views.

Ordered tickets on 11/22 and received confirmation. Booked a hotel and made plans for the entire weekend. Called on 12/6 when I still had not received my tickets and was told not to worry, everything is good and I would have my tickets by the end of the day. Well, today is 12/7 and no tickets. Called StubHub and was told sorry no tickets but we will refund your money. Out $200 for the hotel, 3 hour drive to Nashville for nothing and very disappointed. I will never use StubHub again!!!!

Purchased tickets to Trans-Siberian for 12/7/2019 in Kansas City (we thought). While getting the tickets ready to print the night before, noticed the tickets were for Charlotte NC and not Kansas City. Contacted Ticketmaster where we purchased the tickets. They stated the tickets were not sellable on their site, but a third party could be used. I have a Stubhub account, so contacted them for their assistance. Miles assisted in getting the two tickets transferred from Ticketmaster to Stubhub and stuck with us the entire way until they appeared on the Stubhub site. Kudos to Stubhub and Miles for their exceptional customer service.

Bought and paid for 3 tickets to Hamilton musical in SF. I was told to wait for tickets' delivery information 2 day prior to the show. We were looking forward to the show on our vacation but three days before the show date, I received an email from Stubhub saying that they’re unable to deliver the tickets I ordered. I was very disappointed; I didn’t realize that the purchase was not guaranteed.

Spent over $1000 on 3 Elton John tickets, PLUS $ for flights and hotel and paper tickets never arrived in time and they mucked me around and would not send me PDF replacements. Only a refund but ruined an entire trip. Horrible customer service.

This company will find a way to get your money. Never buy tickets or try to sell tickets through this company. Bought a ticket through StubHub and tried to resell it because of heath issues. They did not give me options when trying to sell it and when I click the option cancel they referred me to call the company. After long time on the phone they told me to be able to cancel the transaction I had to pay a big amount fee. This company do dirty business. Ripping people off. Never again. Do not waste time or money with this company.

This company is a joke and a waste of time. I purchased tickets on their website, never got sent the actual PDF version of the tickets. I received at least 10 spam emails from them after promoting other concerts. I tried calling customer service multiple times to get my tickets and ended up going to the show and not being able to get in. I called after the show and they claim that they would not issue any refunds because I should have received the email. Sarah customer service line for 30 minutes talking to a useless Representative who is no help. They stated that I receive the email and it shows on their end but they could not email me any proof. I requested to speak with a manager and they said all of them were not available but they can call me back in one hour. It’s been four days and still nothing. $164 down the drain I would never use this site ever again.

I have SEC Championship season tickets. About half the time I end up selling them. This year we sold the to tickets through StubHub. They have a system that tells you what other advertised tickets sell for based on the location of your tickets. They said they recommended a price based on what they said were documented “sales” on their site. Tickets sold in less than 1 minute. When I went back on their site wanting to buy tickets, similar tickets were selling 4 times the price they said and recommended. You are stuck under selling your tickets. This is a scam! Don’t sell your tickets with them.

My son purchased two theater tickets to A Christmas Carol for Dec 14th at 2:00. The ticket confirmation came through for Dec. 15th, 2 PM. We contacted StubHub that day. Too bad, so sad... in other words. After over an hour of chatting with the company, the best they could offer was to suggest "relisting" the tickets... since we are "stuck" with their error. If I am "lucky", I will recoup 98 and only lose 65. We will NEVER use StubHub again!

We ordered Miami Dolphin Parking Passes on Stub Hub which I had never used before. They did not come when promised but we kept getting reassurance emails from them that they would be on the way. They never came and Stub Hub could not send them electronically like Ticketmaster does. Now the section we needed is sold out on Ticketmaster and Stub Hub so we are out of luck. You may pay a bit more but the reliability of Ticket Master but it is worth the few extra bucks. I would pass on this site.

Worst experience ever! I bought a ticket as a gift and they didn't put it for download, I spent several days complaining and StubHub didn't solve the problem. It's a lie that they said to me and I quote here "you are protected under the Fan Protect Guarantee which states that if something goes wrong with the order we will replace the tickets for you at no extra cost". They just sent me an e-mail saying that they had technical problems and couldn't deliver the ticket. Shame on you StubHub!!! Order **

I thought I purchased tickets. I received confirmation order number from Stub Hub. My credit card was charged 546 for tix but then I couldn't access tickets. Huh???? Next call to credit card to try to get them to reverse charges. Now I have no tix and a charge I have to fight.

My daughter and her friends bought 3 tickets to Post Malone and when they got there and opened the Ticketmaster app it said her tickets were sold. Contacted StubHub and they are basically telling me that I have to prove she did not sell the tickets before they would even investigate. SO I don't know if this is a seller/stubhub issue or ticketmaster, but ticketmaster is helping me more than stubhub. All StubHub keeps saying is she sold the tickets and she didn't. These were app/barcode only tickets. When she received the tickets she had a barcode and when she got to the concert it was gone. TicketMaster shows on her account and in their system that SHE DID NOT SELL THE TICKETS. Box office told her they were sold in October - she bought them in August - and 2 were sold again a week before the concert and 1 was sold the day of. STUBHUB is not helping AT ALL!!!!

I purchased 2 tickets for a concert over a month in advance. I traveled over 6 hours to attend the concert and made a long weekend out of it. 3 days before, they cancelled my order saying that the seller was unable to send me the tickets and not to worry, I will be getting a full refund. I called to ask why the seller couldn’t send the tickets and Stubhub said that people are allowed to sell tickets they don’t have yet, and if they run into a problem they will try and find replacements but since the concert is sold out, they can only refund my money. Not to worry though, I will get a full refund and they will look into the seller and stop him from doing this in the future. Unacceptable that a company lets someone sell something they don’t have and then lets them decide at the last minute that they could get more $.

WARNING!!!! This company is Criminal and will steal your money!! I paid €283.00 for 2x tickets and they charged me €43.00 just as a fee!!! Then sent me 2x €55 tickets (standing) instead. When I contacted them they said that "It was not our problem. Contact the venue"!!!! Applied for my money back through Paypal and got a refund. No comms from them at all. Disgusting Company, should be shut down!!!! YOU HAVE BEEN WARNED!!!

Do Not Use Stub Hub!!! They withheld information about ticket locations until after the purchase. They didn’t give the seat location, only the section they were in. After we purchased, we found out they were behind a guardrail with only a partial view. We called customer service and they kept saying they are not the sellers, so it wasn’t their fault. But the problem is that Stubhub gets a percentage of each ticket, so they are indeed liable to accurate information for consumer protection against withholding information. They are con artist and this website should not be legal! They took us for $1,200 and would not work with us on a resolution. Do not use this fraudulent website!

Singapore U2 concert - big fun so rushed to purchase tickets - Stubhub being the only accredited "intermediary" as the do not sell tickets but... Purchased 4 tickets priced 2 x SGD 305 and 2 x SGD 269. Despite the fact that they should have been an "early bird":

I purchased a ticket to a concert weeks ahead of time that was promised to be delivered the day before the show. The day of the show I did not have my ticket. When I reached out to StubHub to ask about it, I was told the seller didn't have the ticket and no more tickets were available. They say they will refund my money, but the late notice ruined my plans. Also, why don't they verify that the seller actually has the ticket before they are allowed to list it? The customer service agent was also incredibly aggravating and unprofessional. Her response was that it "breaks her heart, sigh". It made a bad situation even more frustrating.

I purchased tickets for a Calgary Flames and Dallas Stars hockey game 4 or 5 days in advance. I got ice level tickets for 1/3 the price advertised on TicketMaster. I received a code within 15 minutes of buying the tickets and was able to upload them and print them out from my computer. Zero issues at the arena. Truly enjoyed the game and my experience with StubHub - I will definitely purchase tickets (in advance) on StubHub again. - Lisa from Calgary, Canada

I bought four tickets to Dane Cook together. They sent four tickets seated together seats 8,9,10,11. Seats 9 and 11 were for a show that was 2 months earlier. I didn’t notice this until an hour prior to the show. I made a call and after 45 minutes spent on the phone they promised they would email me the correct tickets within 15 minutes. It’s now showtime and I’m still standing outside the gates in the cold. I sent my parents into the show and my wife and I waited for the tickets.

No tickets by show day - charged over 400 and wont refund. I bought two tickets to a show in Vienna and never got the download tickets and missed the show. We were very disappointed and had no way to contact {even since we already missed the show). When I got home I talked to StubHub and they would not refund as they said their source did send tickets. I checked my whole box of in mail from Oct 5 on and nothing. I asked for proof - just to really see the ticket and that they were sent and they won't do that. DO NOT BUY FROM them! Rate them -0 but that is not a option. I guess I go through the IC3.gov next.

So I bought tickets for a hockey game in Corpus and chose the date we wanted and went through payment and everything before realizing when reviewing my order that the date was different than what I had chose! So of course I called StubHub right away to see if they could correct the date and they told me there was nothing they could do about the situation but I can try and resell them on the website. This was within maybe 2 minutes of me JUST making the purchase. Fast forward to a week later the tickets never sold. Even after bringing them down to 10$! So now I’m out over 100$ and StubHub did nothing to resolve this. Oh and they said this is a reoccurring issue when I called!

StubHub have taken my money and promised to give me my ticket yesterday. Now they are saying next week. The customer service officer didn't care. Don't use this company. I'd prefer to book direct with the venue.

StubHub is illegal website in some countries. The service is just awful. I bought ticket to Champions League match Galatasaray vs Real Madrid. For that, I traveled to Turkey. I Followed all guidance from the website, but at the stadium organizers said that this website is illegal. I could not enter the match. When I requested my money back, obviously they refused to pay me even dollar. Such a bad experience.

Bought tickets for a soccer match in Istanbul, we traveled there specifically for this event. Was in constant contact with them up to 1 hour before the event and they kept telling me they were investigating why I hadn't received the tickets would call me back etc but not once did they call me. Tickets never arrived and now they are refusing a refund as they said my account wasn't set up correctly, I have categorically proven that it was set up correctly. 2000 euro for flights etc to Istanbul down the drain.

I made a purchase of 2 tickets for a concert. I then had an email to say the tickets would arrive via Flash sales. I went onto the StubHub site and it said my tickets had been sent through. Nothing, for 2 days - it just said I would see them within a few minutes. Then it told me I had to download another app, for flash sales. I did, but with difficulty as it did not allow for the fact I am a UK resident on holiday in the US. I had to fabricate an address, as it did not accept a UK one. Then it asked for credit card verification. I needed to use my UK address for that, it wouldn't accept it.

I had to cancel a concert due to personal matters. Basically they want to get 119$ without even picking up the phone....the tickets were not ok to resell....my AXS provider told me 2h before the concert. I even didn't get the email from this company saying I "can resell them" specially without being resalable tickets!!!! All automatically they want to take the money without any type of transaction been done. Completely dishonorable practice.

This company take your money then tell you that you can not have the tickets since you do not have a Tessera del Tifoso card! Then they tell you no refund! Be aware! They will rip you off! Do not waste your money! Buy direct through the website, not through this company.

I was traveling with my family and purchased tickets to an event at the Grand Ole Opry. When we arrived, my tickets would not scan. The box office told me that they could see that the tickets had previously been printed and they were unable to scan my tickets. I called StubHub and they said that they would refund my purchase. Several days later, I received an additional email stating that I violated their policy because I had not printed the tickets and they were charging me for tickets that I was unable to use for admission. $600 wasted.

Don't use StubHub! I purchased tickets for Louder Than Life (concert). When I arrived at the concert the tickets had already been scanned. So I was sold duplicate tickets from stubhub. I called and received a refund. Then a month later come to find out they took the money back out because stubhub said there was no proof since somebody else had used them and got into the concert just fine. So since I threw the second pair of tickets that I was forced to purchase at the gate away. StubHub said they have no proof of purchase. So much for FanProtect guarantee and 100 percent refund. Don't use them.

I purchased college football tickets for my friend and I and when we found our seats the seats were taken. I often get mixed up on row and sections so I asked the two guys in our seats if they could show us their tickets because I thought they may be in our seats. They showed me their tickets and they were my exact tickets I had on my phone from StubHub. They just had the actual physical copy. All of us were baffled. Luckily they were bench seats so the two gentleman and people next to them were super good about it and we all squished together.

I purchased 4 tickets to the Astros/Tampa playoff game at minute made park Houston. Section 337 row 3 seats 13,14,15,16. Seats were rated "5 star" and went for $1000. They were shown as unobstructed view - and the seating sire on StubHub shows a unobstructed view when clicked on. The seats in fact were COMPLETELY OBSTRUCTED by the foul pole and 5 foot wide Chick-fil-A ad! The batters box, first base line and first base were completely obstructed.

Very bad experience with this website. I don't recommend anyone to buy anything from them. I bought a match ticket for Real Madrid & Galatasaray in Istanbul and when I went to the stadium they told me that you don't have a ticket to the match.

(If I could leave a 0 star rating, I would.) I go concerts constantly, but I will never purchase tickets through Stubhub again. This is what happened to me: They sold GA tickets at the price of the "Pit GA" and when I questioned them about it, they told me that it was my fault for purchasing regular GA and not the ones for the Pit. Regular GA was $50, and "Pit GA" was $150. When I was purchasing the tickets at $150/each, I assumed it was for the Pit, and apparently they just jacked up the price to make it look like they were. So I lost $200 for no reason. I questioned them, they said there was nothing they could do except waive fees if I resold them.

Purchased ticket to Lizzo concert in New York for my birthday. Thought I was getting a good seat as ticket cost $165 plus fees for total $212. When I received the ticket it turned out to be a $64 ticket on the last row of the upper balcony. I was sick. This is a sham. No one at StubHub advised me that I was being charged 3 times the cost of a ticket.This is a horrible practice that tricks consumers. My birthday was ruined.

I contacted chat support after noticing my ticket and fee prices constantly fluctuating. The agent lied and told me the seller changed the price plus or minus 2 to 3 dollars 12 times in a matter of minutes, all with coincidental fee price changes that matched the ticket price changes. The company shifts a few dollars from the ticket prices or fees to try and make it seem like the buyer is getting a better deal but it's just the placement of the charge.

I successfully purchased tickets to the Yankees/ Astros post game one hour before the game. And the tickets was delayed because of an improper bar code enters. After 6 innings passed Customer service could not figure it out and refunded my money without finding me new seats. I traveled to the game in hope to see the Yankees win. And missed the whole game for my first time purchasing with stubhub/ first Yankees game I tried to attend as a very big fan. Very disappointed!

I bought football tickets with Stubhub, I paid $500. I got an email saying "Enjoy the match! Your tickets have been delivered". The tickets never arrived. I tried to called Stubhub, I never managed to get anybody on the phone. Then I managed to get on a chat. They explained to me that the tickets were delivered to a post office. I tried to pick the tickets at the post office but it was closed on Saturday, I explained this to Stubhub....they said that it was my problem, not theirs....

We purchased tickets for a Napoli soccer game and received word we needed to purchase a supporters card. When we attempted to do this, we kept getting error messages from both the Ticketone website preventing us from purchasing the tickets. We then tried to go through the Napoli website and it would not let us or Stubhub select from the drop down, thus not letting us get the card.

I was sent the wrong ticket the day before the show. I spoke with someone from customer service and since they did not have any other tickets for me that were equivalent to what I ordered they refunded me and let me keep the ticket because of the mistake and inconvenience. I thought that was very nice until I got a call from StubHub 2 hours before the show started that they needed my permission to charge me for the ticket that they refunded. I did not give my permission as it was not fair to go back on their word that it would be refunded. They did offer me the choice of sending back the ticket and then they would not charge me.

They never sent emails about tickets, had to call. Spent 300 for room next door to venue. 4pm eating before concert get message saying concert was cancelled. Drove 110 miles. Spent 600 hundred to 700 dollars for my anniversary not able to see show. Then they say they would not refund my money because it's a third party seller. Reschedule for a Monday night in December, no comp for ** up my anniversary. Definitely would not recommend Stub Hub to anyone. Out several hundred dollars, no show, work 2 job, almost impossible for me to go to a concert on Monday night. Now they recommend tickets are worth less than half what I gave. They suck. Never use Stub Hub again.

Purchased concert tickets 3 months ago, driving from Michigan to Chicago the day before the concert and tickets won't come until after we leave!! Are you kidding me?? $600 wasted!! We will never buy tickets on StubHub again.

StubHub charges existing, repeat customers more in service fees than someone without an account. Unfair business practices. I have an account, my son doesn’t. We both searched for MLS tickets at the same time, happen to choose the same seats and my tickets were $36 more! I called customer service & they blew me off & said, "Yes, it happens all the time." Seriously.

I listed 2 of my 2019 season tickets football tickets through Clemson's Athletic site for the Clemson vs Charlotte game, they sold in 4 minutes. My listing email shows the correct seat listing but then StubHub allows the purchaser to cancel the sale because the purchaser claims the tickets are not what they bought, so now it is too late to sell my tickets but then to make matters more unfair, StubHub says they are going to charge my credit card a penalty for listing bogus tickets. I chatted with customer service immediately but 3 weeks later, I still have not received the follow up that was promised. Sellers beware. You can be scammed on StubHub. It is not a safe sellers environment.

I placed a ticket of mine for a music festival on both TickPick and StubHub hoping that I'd get a potential buyer. My ticket was listed @ $1000 for it being a VIP ticket. It got bought out on both sites within an hour of each other while I was at work so I couldn’t cancel the other order. StubHub doesn’t allow you to first confirm the sale before the transaction occurs so now I'm stuck with at least a $400 cancelation fee/upwards of $1000.

I was recently alerted to some tickets that were bought through this organization without my authorization. A representative who was not helpful would not refund my money. The tickets were purchased through a website that had been compromised without my knowledge. After explaining my situation my and finding out they had saved my personal information with payment info and allowed someone else to make the purchase. They still would not stop the sale. Even thought the event was not until March of 2020. They do not even have the tickets to send out yet...but are still allowing the sale to go forward. What a scam.

My wife and I purchased tickets for the boxing match GGG vs Derevyanchenko. When we presented our tickets at the venue, we were told that the tickets were duplicated and used 50 minutes prior and we were not allowed in. We were told to call StubHub. We called StubHub and were put on for 30 minutes, then transferred and put on hold some more. They offered only a refund for the ticket price, and could not get us replacement tickets. My wife and I spent a lot of money to travel to the venue, and none of that will be refunded to us. Stubhub is a 3rd party site where shady things like this happen. This was my first and LAST time ever using StubHub. Buyer beware, don't use StubHub.

I Purchased a parking pass that was advertised as being a part of the venue. After purchasing the tickets and receiving them they were actually 1 mile away from the venue and not affiliated with the venue at all. When I contacted StubHub to point out how the tickets were falsely advertised they basically said they couldn’t refund my money and then I could resell them on their market. They’re allowing the consumers to be tricked by other people who are falsely advertising tickets.

If you ever have an issue with StubHub don’t even bother to call the looneys in Customer Service. They won’t even listen to your complaint because they are too busy talking and yelling. We called to complaint about an issue were they had stolen money from my daughter's checking account. The person we talked with was totally insane. We asked for the manager but he must have been the person that trained the First Lady because was worse. Will another site next time. Next.

We ordered a premium parking pass that was never released by the seller. A day later Stubhub said they had to give him until 11:59-a day late-to release. The seller never did. Now the parking passes are sold out and we have no parking near the stadium. We paid for premium so that we could walk to the stadium. We can no longer do that either. I asked for them to find a new ticket when the seller was a day late holding their end of the deal and StubHub refused-even when I told them the parking passes were almost sold out. I will never purchase with them again. If the seller does not release tickets on the guaranteed day, StubHub should find another ticket AT THAT TIME. Not days later. If the seller doesn't do their job, don't let them sell with Stubhub. Completely unacceptable.

I bought Ajax vs Lille UEFA Champions League tickets for Tuesday Sept. 17. Went very excited with my son, but the tickets were fake!!! You can`t imagine how it feels to be so frustrated, my son`s disappointment… I will never buy tickets again from Stubhub. Ten 10 days later I haven`t received any answer or approach from them.

Got an activated badge, lost 50% of the experience. I was really excited for the badges and thought it was going to be inactivated with all the goodies and ready to be used for lotteries. BUT when I got it there was only a badge and already activated, not even the lanyard on it. NEVER BUY NYCC BADGES FROM STUBHUB, THEY ARE A SCAM.

I have listed a ticket for a 2 day festival which I had tickets for SATURDAY ONLY. When you search for the event, it said SEP 28th so I listed under that. After a few hours, I sold my ticket and then got an email saying the sale was cancelled and I had to pay a fine.

Bears vs Raiders game in London - tickets canceled 2 weeks before the event. Family of 8 traveling to London for the game. We purchased 2 sets of tickets, 1 row above the other, well in advance. Received an email stating that the seller of 4 of the tickets (the ones I purchased) is offering an upgrade to another section. I stated that if they were able to move all 8 of us, I'd be interested but otherwise not. After a few other communications, I stated the following: "Wait... Are you saying that I no longer have my tickets in 249?!?! If we can't be moved together, I want to keep my current tickets so that we are next to our friends."

In attempting to buy Broadway theater tickets through their site, I mistakenly purchased the wrong show (Matinee rather than evening). Upon seeing my mistake I immediately contacted StubHub's customer service within 5 minutes of the transaction and asked if/how we could cancel the transaction, so I could purchase the correct showing. I was told there is no canceling of transactions once they are consummated (despite the fact that it states on the website, that purchasers may not receive their money for up to 5 business days after a sale).

I bought 3 tickets on La liga match on Stubhub worth euro 400 4 weeks ago before the match. The money was charged from my credit card account. A confirmation email from Stubhub has been received. 2 weeks before the matches, I suddenly found that I was not able to find my ticket from stubhub website. When I tried to contact them, they said my ticket were under security review!!! Why not contact me before I found it out? I told them, "Please refund my money, I will buy elsewhere," they said they could not! My friends already booked the hotels. What is this ** company for???

I bought two pair of tickets from StubHub and I didn't got anyone! They stole my money! And ruined my vacation! Those thieves blocked my account such that I couldn't get my tickets! Whatever you do never buy from them! They've ruined my vacation!

I bought a college football parking pass from StubHub only to find that the parking pass I received, did not allow tailgating in the lot. At my time of purchase, there was NO ticket details on the StubHub website indicating that this was a no tailgating parking pass. Who goes to a football game and doesn't tailgate? Had the site stated that this parking pass did not allow tailgating, I would not have bought it. Then I was told that a supervisor from StubHub would call me back to discuss the the situation within 3 hours of my initial call... no callback. The StubHub customer service is awful. I will never purchase from StubHub again.

My wife and I bought tickets through TicketMaster to see the Rolling Stones at the Rose Bowl in Pasadena. Sadly, a conflict came up and we had to sell our $600 tickets and chose StubHub to do so. The sale & purchase went fine, but the day after the concert StubHub informed my wife that the purchaser of our tickets was not able to get into the event. The papers wrote an article that there was a systematic attack and several fans were also turned away. We provided proof of sale from Ticketmaster including credit card receipts and copies of the tickets with bar-codes to StubHub.

Do not, ever, purchase theatre/concert tickets from StubHub. They are thieves! They charge you a fortune and don't provide the goods. Beware!! I purchased concert tickets which cost over 500 dollars and was told they would email tickets for download. The tickets did not arrive. I tried phoning, but phone just rang out. I sent an email, which was never acknowledged nor answered.

If you decide to go through Stubhub, BE VERY CAREFUL. Their software is horrible and slow and does not update you at all. The software made me end up with two extra tickets because they weren't showing up as purchased by me. Then when trying to sell the tickets, the transfer didn't go through properly and the same ticket ended up being used twice. I lost $775 total to this company when I should have only spent $230. Absolutely absurd.

I Purchased two tickets to the production of Hamilton in Providence Rhode Island. I was told by StubHub tickets would be delivered to me within a week of the performance. For five days before the performance I got a note saying there was a problem and the tickets would be at the Will Call window at the theater. I got to the theater. There were no tickets under my name. But the woman at the Will Call window said they had two tickets they could substitute so I took those tickets. The tickets I bought on StubHub cost over $500 each. The tickets that the woman at the window gave me cost $200.

I purchased a ticket to the Show in Las Vegas which was canceled. It was a nightmare dealing with StubHub to get my money back. They were tossing me around, denying that concert was canceled. After the fact was proven, they issued me a store credit instead of money back. Fight after fight, I finally got my money back. Ugh never again!

I purchased very very expensive seats, $500 for 2 tickets after the fees. The Photo of seat location totally inaccurate. What they are not showing you is a huge fence to the right, obstructing left field corner. Called customer service as soon as I purchased and they refused to refund, or let me speak to a Manager. I said, "I rather work it with you," and asked to speak to a Manager. She said she will try but no assurance to have a manager call back. I said, "The only other option is to dispute with bank." She welcomed it and laugh saying, "Well then you can never use StubHub again." Also when you email their customer service email you get an auto reply saying that there's no one checking the email box. So no manager to speak to, and no email to write to. Very poor customer service.

Stubhub makes their website look like a booking platform but it is not. They are set up to scam people and sell tickets for twice their price off the direct. They advertise so that you get directed to their site vs. a regular booking site.. Then you purchase trusting that it is a legit place like TicketMaster. Then they don’t respond.

I was unable to attend the event after the concert was rescheduled, and since StubHub collects fees from the buyer & seller, there was no way to resell the tickets at a fair price in order to recoup the money lost. Stubhub also does not offer buyer protection to protect your customers from situations like this. You took $77 in fees to buy the 2 tickets, that I paid $254 for. Recommended resell price was $61 and after fees I would have only received $103. That would have been over $100 in fees you collected just from me for the same event. I was one of only 1,628 in this same boat. I'm sure this is a common occurrence with your company. Lesson learned. Do not purchase tickets from a resell website. Thank you.

Stubhub does not disclose the cancellation policy during the purchase process. You find out about it afterwards, when you have completed the purchase, if you need to cancel, they respond "cancellation is not possible." Stubhub is not a honest company. I do not recommend it.

StubHub is not a buyer's friend so beware! I purchased concert tickets through StubHub for 9/21/20 for a Vegas trip. Little did I know that these tickets were from a 3rd party seller on Ticketmaster. I received tickets for 9/28/20, the wrong date!!! I contacted StubHub and was instructed to transfer the tickets back to StubHub from Ticketmaster which I did immediately. The tickets were claimed by StubHub but now they say they can't find the tickets. After providing several pieces of proof and also being a customer for more than 5 years with several major purchases, they still want to charge me for the incorrect tickets.

I was double charged for a set of tickets. Stubhub refused to work with me or provide any sort of resolution for $315 that was charged to my card without ticket receipt. They had zero solutions to offer and did not care that I am now out a large amount of money.

Let’s just I didn’t want to give them one star because they did not deserve it. Their customer service sucks and I’m very big on customer service. I have been in that field for a long time and the customer is always right. I purchased tickets to and I received a confirmation page when I paid for the tickets. I never received the actual tickets. So when I got to the show I went to the box office to redeem my tickets and I was told they had no record of them. So I was told to contact StubHub they couldn’t help me. I called and I waited on the line for 45 minutes the show had started. So it gave me the option to receive a callback and I won’t lose my place in line. I went ahead and purchased the tickets again at the box office because I was dropped off so I had no choice but to watch the show.

Tickets to our local theater production are $42.50 each or $127.50 for 3 tickets, same tickets through StubHub $477 for 3 @ $159 each tickets. Complete rip off. Why do these theaters allow this company to sell their tickets?

Horrible experience. Needed to sell my tickets we bought 4 months before concert. After 2 phone calls lasting about an hour each they never got to the root of the problem. Then sent me a bogus email.

I purchased tickets on StubHub, which was then filled by Flash Seats. There were issues logging on to Flash Seats, and I had to purchase different tickets. I tried reaching out to StubHub, who advised to contact my bank... I did, and request that the original purchase be canceled. It was and a dispute was filed. Stubhub did not get back to my bank to challenge the dispute until after the concert, stating I did not contact them. I ended up getting charged for 8 tickets instead of 4, and never even had the chance to sell the tickets that I had "purchased" before the concert. Worst customer service.

An error in their website caused me to buy two pairs instead of one. They put one pair for sell and then agreed to credit the full amount. To my shock they sold the other pair claiming that I put them for sell. They are liars!

Don't sell tickets on Stub Hub. Penalty fees when using StubHUB are outrageous. They charged me 40% of the sale cost of the tickets PLUS an additional $169 - "to make it right for the buyer".. what does that mean? I will never use Stubhub again and if you, be very careful. You must read ALL of the fine print so you know exactly what you're getting into.

We purchased tickets to the Chicago Cubs game the most important tourist attraction in our short vacation to Chicago. It was a complete disaster and would never buy tickets thru StubHub again. Every time we look at ticket prices the cost kept changing. Their visual identification to choose seats is very misleading. Roof obstruction doesn’t mean being blocked by massive poles that affect your viewing completely. It was not properly indicated and misleading. When we called StubHub they did nothing!!! We'll never ever buy from StubHub again. Thanks for ruining our holiday.

NEVER USE STUBHUB! MUCH BETTER to go with Vivid Seats or Ticketmaster’s. STUBHUB is a rip-off.... They take WAY MORE than Vivid Seats or Ticketmaster’s if you want to sell tickets. Plus, their Customer Service is the WORST! DON'T waste your time or throw away your money!

I've had the worst experience. I bought tickets as a guest. Was able to access (view) them once and then never again. I chatted w/ support and was told I could transfer them to my official account. However there was no transfer button. I was told it might take a couple of days for it to show up. Went to look again and couldn't access the tickets at all! $600 and I can't even access them! Tried multiple browsers. Would not work. Called and was told I could not transfer them (seriously?) and finally got them on the StubHub site by not logging in and finding the order. Hope it works when I try it again! Also had many issues changing my password. Only Chrome would work. Their technology sucks! The customer service folks were nice. I WILL NEVER BUY FROM THEM AGAIN!!

Purchased great tickets to a concert, and as anyone who has used this horrid company before knows, you have to go through 27 steps and applications to actually access your ticket. When I finally completed all 27 and reached the stage to access my tickets, they were GONE. After a very long story, turns out because StubHub isn't the seller of the ticket, the company "AXS" who sold the ticket to transfer to me, is allowed to revoke the tickets at any time before I click the "Accept" button, even though the money was paid in full. So now I'm down over 2,000 euros and have no tickets.

My wife bought tickets on StubHub to Hootie and the Blowfish at DTE Music Theater in January of 2019 for August 16, 2019 concert. We arrived early planning to get good lawn seats but was told at the gate our tickets were invalid and told we needed to contact StubHub to see what they could do. As we were walking away from the entrance to place a call we saw at least a dozen others who had the same issue. After 40 minutes on hold and talking to a rep from StubHub they were able to rectify and get us new tickets (no upgrade). Sadly this delay put us at the back of the venue where we could only see the Jumbotron. Seeing this happened to literally a few dozen people at the concert I will make a point to avoid StubHub in the future.

StubHub was late getting me my tickets. Furthermore, there was an opening band at the show that wasn't on my ticket. I had to leave early and was there to see the opening co-headliner. My tickets said nothing about a third band playing. Long story short, after six hours of driving, food, gas, parking, etc. I missed the band I drove to see. I just called them and they could have cared less.

Bought ticket for Breaking Benjamin concert in Charlotte, NC. Changed my mind and listed tickets on StubHub, found a buyer, got money even an email saying that tickets were delivered. Also got contradictory emails saying tickets still needed to be delivered. Made no sense. So the day of the concert I got charged a fee because they weren't delivered to customer. And when I speak to a representative they say I sold the ticket twice. If that were true I would have gotten two separate emails but I didn't. And when I ask for a refund of the $14.40 fee they refuse. Never again Stubhub!!!

I bought 10 tickets for Hamilton as a birthday gift for my wife. I had her family fly in for the occasion. One week prior to the show I received 2 tickets that I actually purchased and 8 tickets that were in another section and half the price of what I purchased. When I asked what happened to my ticket they didn’t have an answer. They offered to refund my tickets or keep the wrong tickets with a 25% discount. Some of the worse customer service I have ever experienced. My choices are cancel the birthday plans or pay double for tickets I didn’t purchase. What a rip off. So disappointed!! They need to do better.

StubHub is a scam. Don't assume your tickets will work. Absolutely appalling customer service. Turned up to an event in Sweden I'd purchased tickets to. They did not work as someone had gone in with the same barcode. Called StubHub on the night, but ended up sorting out tickets myself as it was getting convoluted. In trying to get a refund, I have had in excess of 20 contacts with them via telephone, email and online chat, have gone back to the Swedish Stadium to obtain evidence of denial of entry and wasted hours and hours. Each time I spoke to someone at Stubhub (usually after long periods on hold), they said the delay was "much longer than usual, but the team who looks at this doesn't have a contact number".

I have just wasted a great deal of my time with this company and have received penalties that I could not prevent. Please know that at check out they do not list the actual mistake leaving room for error. Then, they don’t allow you to immediately report the error, then they send a message that you sold tickets have been transferred when they haven’t and they penalize you if the transfer doesn’t happen by a third party even after they message you that you have had the transfer. Worse. Service. Ever.

On August 9th, I purchased two tickets for Come From Away at the Cadillac Theatre for August 14th, 2:00 PM performance. The tickets were to be delivered via email at the end of the day August 13th. On August 14, the day of the performance, I called at 8:00 AM since no tickets. I was told they could not call the buyer until 9:00 AM and to call back after 9. I called back and no tickets could be delivered and since the performance was sold out they could not give me replacement tickets. They refunded my money. I will not order from StubHub again since I cannot trust them to have the tickets they are selling.

Have used StubHub for years as we see a ton of shows. I always thought their 100 Fan Guarantee meant something but I was wrong. On May 4 I purchased 4 tickets for $432 for the Aug 8th Billy Joel concert at Coors Field in Denver. It was a birthday surprise for my 13 year old son. Upon entry my tickets in my ticket master app did not contain a barcode. I was sent to customer service where I learned my tickets had been (not through me) transferred back to the seller and without a barcode they were invalid. Upon contacting StubHub customer service I was told that I had accepted my tickets in their app and it was out of their control?! I had to purchase on site $800 worth of tickets to attend.

I purchased tickets to a San Francisco Giants game. A four hour round trip and it turned out the the StubHub tickets were sold twice. My purchased tickets were denied because the other ticket holders arrived before me and my tickets were denied. After a lengthy phone call to StubHub, new tickets were provided, but my wife and I arrived at the third inning and we missed many important game events. So, I wonder how many times StubHub tickets can be sold for the same event? I will never purchase from StubHub again.

Paid $440.00 for 2 tickets to Kid Rock at Treasure Island Casino in Welch MN and when I got there the people at the ticket office said the tickets were no good and there was nothing they could do. I talked with 5 other groups of different people that had the same problem. THESE PEOPLE ARE RUDE AND NOT TRUST WORTHY!!! NEVER AGAIN StubHub!!! NEVER AGAIN Treasure Island Casino. RUDE RUDE ticket counter people!!!

My boyfriend purchased tickets for VIP seating at an Iron Maiden show in Atlanta for July 20th 2019. When we arrived at the venue we were taken to our VIP seating and our seats did not exist. Now mind you we were to be seated VIP section center stage with leather seats and food and beverage service. We were offered fold out plastic chairs in the area where the seats should have been and I replied, "No. That is not what we paid 200 dollars a seat for." The only other solution was in the left stage corner with an obstructed view of the stage and free drinks or no show at all. We drove 5 hrs for this concert. No show 5 hrs away for 200 seats. I am not pleased because StubHub says they are not responsible. The guarantee states if seats are not what you ordered you get a full refund. This is fraud!!!! So we were conned for 400 dollars and given general admission instead of VIP.

I did a search by date/state for concert. StubHub pulls up the show and the date and location I need, so I think. I go ahead and purchase tickets not realizing it's a Tuesday not a Thursday and the venue is in Utah not Colorado. Within minutes I was on the phone with StubHub. I was now the proud owner of tickets that I could not use and I did not want to purchase. The rep told me I should receive the tickets in a week and they helped me list my tickets that I didn't even have for a show location and date I never searched for. Then they closed my sale add and left me out $120.

I decided to sell tickets on StubHub. They fail to tell you all the fees if you cancel. I listed my tickets half price of what I bought them for including insurance. They had been on there for a month and I forgot about them being on StubHub. As soon as I received a email about them being sold...oops I'm sorry. I cancelled and said I no longer had tickets in hand. They charged me $65 which is not the 40 percent they charge. I looked and there are still several tickets left. Just beware money money and fees fees.

We bought an RV Camping pass to a music festival 5 hours from our home. First, StubHub guaranteed delivery by Wed, then email wouldn't get it until Fri night (camping started Thurs). Had to contact UPS to get pass in order to try to get to festival before it started. At festival gate, RV camping pass not valid. StubHub no help. "Sorry, we can issue you a refund," was StubHub's answer. Uh, how about parking or camping since we are 5 hours from home. We rented an RV and friend flew in from out of state. I would never use StubHub for anything like this again. There is no guarantee StubHub will deliver and you will be SOL.

This company simply can't execute. I never received my tickets. Begged for my refund after airline tickets for guest were purchased. On hold forever. Incompetent customer service is epic. Minor leagues here. Run. Worst service ever. Total failure as a company. Comical.

A few weeks ago I purchased tickets to a concert. The tickets were listed as 5th row center section. When I received the tickets they were actually row 22. I called StubHub and they confirmed I did not get what I purchased. According to their fan guarantee I should get tickets 5th row or better. They tried to offer me 13th row to start and said it was the best they could do. I told them no and they came back with 11th row. They told me this was the best I was going to get. They had plenty of seats available that were as good or better than what I bought and didn't receive, but they wouldn't honor their policies.

Bought tickets, got charged, got told tickets were transferred to me, I did not find them. 1 day later I called, they told me they had checked with the seller and made me check my emails and call them back, kept me on hold for 20 min at 2nd call while talking to seller, then told me that the seller himself had just bought them to sell on but had not received them. They have an insurance to refund me or give me new tickets, but they insisted that they sort out why the seller who bought the tickets through their platform did not get his tickets. They would make his seller send me directly, but they could not reach him. It is 7h after my first call that I asked to send me a refund as they were not able to give me this or other tickets.

I have been buying baseball and hockey tickets on Stubhub for over 10 years and have never had a problem. The tickets were always described as "instant download" and within minutes were emailed to me as a PDF file and I was able to print them and use for entrance. However this year I noticed the tickets were listed as "mobile ticket-instant".

The Ranger/Angels game was rescheduled for Aug 8 at 1pm. I can not use the tickets and tried listing them for sale. No refund...I'm out 175.00.. Most people work during the day. They would not offer another game in the evening.

If there was a way to give zero stars to StubHub, I would. Never do business with them. I listed a ticket that was available as an eticket through Ticketmaster. They took all this info and the ticket was listed. I was not in cell coverage area for some hours afterwards. They claim my ticket was sold and since I didn't transfer my ticket, they sold the buyer another ticket and charged me for the difference between the selling price of my ticket and the price of the ticket they did sell to the buyer. WTF? They sold someone else's ticket instead, got paid in full for that ticket, remitted something less to that seller, and then charged me for the difference what I listed my ticket for and what they "had" to pay to get the buyer a ticket.

Called for help. Mistakenly purchased tickets for a Co Rockies game away and not in Denver. Explained to agent we made mistake by buying tickets to a Cincinnati game instead of Denver. StubHub does not care, no refund offered. As owner of the tickets I had to try and have them reposted, see if they sell for a partial refund. No HELP!!!! Tickets did not sell. Have always used StubHub in past. Never Ever again as they truly suck in helping someone with a purchasing error. Hate Stubhub

I purchased two tickets to see Hamilton in San Francisco today. I purchased the tickets three weeks ago but never received them. StubHub’s customer service department continually lied, stalled, and even hung up on me over the last three days. They gave me one excuse after another, and guaranteed they would give me replacement tickets for today’s performance. They did not do this, either because the performance was sold out. We drove over 200 miles today only to stand outside the theater that we had purchased tickets for, but did not get to see the show. In the last three days I have spent easily 10 hours trying to get StubHub to provide me with the tickets I had paid for weeks ago. I will not trust them again. What makes it worse, is the attitude of their customer service department. They just don’t care. #NoStubHub

I bought tickets to Diana Ross on Tuesday July 16th at 5:30 p.m. for a 7:30 concert. I was notified I would receive an email alerting me that my tickets were ready. I refreshed email over and over until 7:30 when the concert started. At that time I had to make a decision to buy tickets through Ticketmaster, which was a seamless experience.

I did not receive the "mobile transfer" tickets I purchased. Every phone call I made with StubHub went unresolved and I was given a different story. HOWEVER, I was told I was GUARANTEED to receive tickets to the event if this particular seller failed to deliver. That was a lie as well. DO NOT RECOMMEND THIS COMPANY.

I listed two tickets for sale today (for the first time) to a concert I was no longer able to attend. The tickets were "General Admission" so I chose the "Pit General Admission" option on the listing site as this was the first "GA" option I saw (unaware that there were multiple). The tickets sold, I e-mailed the buyer the tickets right away, and that was that. I get a call from StubHub that the tickets I listed were "Lawn GA" not "Pit GA" which was an honest mistake on my part as I did not know there was a difference.

I listed tickets, totally valid for a Broadway Show, but they cancelled the transaction because though I had a mobile receipt, the actual tickets needed to be picked up and after they cancelled the transaction they charged me double what the tickets cost. It said in their policy you do not need to have tickets in hand, so since the tickets were 100% valid and easily accessible, I was not clear what their requirements were, as I had never listed with them before. When I tried to talk them after I saw what they deducted from my account, they were totally rude and unhelpful. TERRIBLE customer service. I understand charging fees but they took an unauthorized $180 out of my account as a penalty. I received nothing, sold nothing and paid $180 to them for nothing.

It was my first time to purchase concert tickets last March because it was for BLACKPINK. I bought 2 tickets for me and my friend for Blackpink Melbourne - General Admission June 13, 2019 and paid the full amount of $1167.76 including shipping fee to NZ. I got an email stating that I will receive the tickets June 7. It was fine with me and was very happy and excited. Last June 5, StubHub contacted me to offer a change in the category of the tickets I bought for the reason that “seller has communicated that the tickets selected are no longer available”. From General Admission, StubHub offered to change it to Lower tier, section 7 row G (right side of the stage and is already almost side view) and was much cheaper. Since I had no choice and was panicking already as the concert was already near, I decided to accept the offer.

StubHub is charging me 925$ because the buyer claims these tickets are not valid. These were bought on TicketMaster and I have sent in the receipt and now I am waiting for the venue to open again so that I can get a scan report. However none of this makes a difference because if the buyer is a scalper and has sold the tickets they bought from me multiple times then the scan report will show that it has been scanned many times which "proves" to them that I sold invalid tickets. So the buyer then gets their money back and they get to keep the money they made from selling those tickets multiple times! Ridiculous.

DO NOT USE STUBHUB. There are numerous others reliable ticket sites out there. StubHub is horrible. I did not receive my tickets and they were useless in helping. I called 5 different times and no one could help. BUYER BEWARE!! GO ELSEWHERE!!

I purchased the tickets for my wife´s Birthday and in the day of the concert I realized, that the tickets must be registered to correct name, as Ed Sheeran is strictly against re-selling tickets - this I realized just because there was an article after first concert, which was day before. We tried to contact StubHub, they just assured me, that the tickets are certainly valid, anyway, we have "fan guarantee". Later today, I contacted them with more details, that probably we cannot attend it and StubHub again assured me, that it will be OK... bla bla bla.

I purchased the Celine Dion tickets for London and scheduled my trip from Canada so that I attend this event! I'm at the concert for and the StubHub team informs me that they are out of tickets and that they can't do anything to help me attend the event. I had purchased my tickets early enough to be guaranteed entry and how StubHub handled this issue was unacceptable.

We purchased tickets for Peter Frampton for July 5 Montreal Jazz Festival morning before the show. Good seats 1st balcony 1st row. Received an email confirming the sale and telling us will receive tickets via email on day of show. Drove from 2 hours away to Montreal that afternoon. 2 hour before show contacted StubHub to confirm no tickets as of yet. They were very reassuring and I said would call back in a hour if no notification came in. Called back 45 minutes before show and was sent new tickets. The new tickets turned out to be 5 rows back centre stage!!! This was my first experience with StubHub and was obviously elated. Heard stories over the years (good ones) but to experience was a rush!! Great show and great night!!...

I paid them 4,500 euros for a ticket to the 2019 Champions League final, the biggest event of my 63-year-old old life. They followed up the next 3 weeks with emails, saying things like “only a week to go, are you getting excited!” Then, just three days before I was flying from Bangkok to Madrid, when everything was booked, they phoned to say I wasn’t going to get the ticket after all. The prices had soared to even crazier levels and the ticket holder had opted to sell it for more elsewhere. I was distraught and yelled down the phone “for god’s sake get me another ticket. I’ve booked my flights and hotels!” The girl replied: “We can’t, I’m sorry.” And that was it, conversation over.

I deleted a ticket sales listing. A few days later, I received a notification that my tickets had sold. I tried to explain that I no longer had the tickets and had cancelled/deleted the listing online. I received no assistance from customer service. I then had a charge of $182.60 on my VISA. Terrible experience. I'll never use them again.

I sold my Blue Jays tickets on StubHub. They said my payment was transferred to my account. I never received the money. They told me there is nothing they can do about it. No investigation or anything. Just that they can’t help me. I can’t believe how ridiculous this is. These guys are scammers. Be aware.

I bought a pair of tickets. The service fee was 40 bucks, but because i was buying 2 the service fee is charged per ticket. $80 before you even buy your pair of tickets... I calmly reached out to StubHub to explain that the customer should not be paying 2 SEPARATE service fees for ONE TRANSACTION. They fed me a line about how that goes towards making sure you get genuine tickets from the seller and bla bla bla. So for instance if you buy 4 tickets be prepared to shell out $200 just in fees!!

Bought two tickets a month ago through StubHub for my 91 year old grandmother. Spent 891.00 and when they got to box office they said tickets were no good. Apparently StubHub is saying that Caesars denied ticket because they didn't get their cut of money. Or is it StubHub scammed me! Buyer beware. I would not use this company for anything. Buy from box office and you will be guaranteed to get a seat. Will follow up when corporate office calls me to to tell me why the tickets were denied. I have no faith in a company that lied about getting original tickets. The face value on ticket were 120.00 a ticket and I paid 899.50. What a absolute joke. All they could do was say sorry. Well sorry is not good enough.

Purchased ticket weeks in advance to assure we got a good deal. Landed great seats almost in the very front. Day of the concert comes and no tickets. StubHub can’t get a hold of the seller so offers us replacement tickets that are HORRIBLE! Basically in the back. We had no choice but to accept or not go and we had already drove 5 hrs to be there for our anniversary. 10 minutes later the tickets are back on the site for INSTANT DOWNLOAD. We call and they basically tell us, "too bad." After some arguing they say “we will give you your fees back at least cause we understand.”

I advertised two tickets for a cricket event in England. On June 8th, 2019 when I did the listing, there was no mention of, you cannot sell child ticket. I listed the two different face value of the tickets. Clearly indicating that adjacent tickets are for one adult and child. Here is details of the event: #**. 2019 Cricket World Cup - Bangladesh v India Tickets. The ticket was sold and apparently buyer complained to StubHub that one of the ticket was a child ticket and in Alcohol free section. Now, StubHub is asking me to buy these tickets for the buyer. This is clearly StubHub who misadvertised to the buyer on what I was selling.

We paid for two tickets to a country concert series - 8 concerts. We were sent two tickets to the first concert and they were for the wrong venue and date. When we called to straighten it out, we were there were no longer tickets available and they would have to cancel the order and refund the money. Very disappointing since we planned a whole summer around the concert series.

Bought tickets using StubHub a week and a half ago for the concert last night (06-21-19). Upon arrival to the gate the lady scanned both tickets and told me they were already used. She kindly explained that this has been happening and I needed to call StubHub. I agreed and she let me stand on the other side by her as I called versus putting me at the back of the long line. After being on customer service for nearly 15 minutes (already missing the opening act...), the guy on the other end of the phone call said that he found another set to send me to my email address. I got them and he said he would stay on the line as I went through. As I told him I'm getting ready to go back through he hung up on me. (Maybe miscommunication?)

Purchased tickets for the Cubs vs White Sox game on 6/19/19. I ordered 15 tickets and spent over two thousand dollars to have the seats I purchased. I was guaranteed to have seats that were all together according to their website. When I placed my order the first time, they cancelled the order due to the amount. I had to go in and reorder the tickets after they realized I was not committing credit card fraud. This meant that I had to go in and find the seats I had originally ordered with the help of a sales associate. Our group gets to Wrigley Field on game day (6/19/19) to find out that we were not guaranteed the seats we had chosen and that it was a FREE FOR ALL!!!! I am so pissed! If that were the case I would have bought just a GENERAL ADMISSION TICKET and saved a lot of money instead of paying more!! Pretty upsetting! Never again will I go through this company again!

I bought tickets to a Washington Nationals game that was rained out and postponed. I cannot make the rain-date and my only option is to resell my tickets. People who purchase their tickets from MLB.com may exchange for different dates or receive a refund. The problem with the StubHub model is that all responsibility is owned by the buyer for "acts of God" even though StubHub makes a hefty commission on each transaction.

For some reason, the ticket I sold was used prior to when the supposed buyer attempted to enter the concert. The app was acting up the week prior, so I emailed the person several times from my personal account. StubHub charged me $139 and never heard my side of the story. They pretended to do an investigation, but just charged me. I called customer service twice and left voicemails to try and resolve the issue. I also emailed. Not once did anyone hear what I thought happened. Now I have to waste time fighting the charge. Once they charged me, customer service left me out to dry.

My son purchased expensive concert tickets thru Stubhub at a late date and was emailed that there was a red flag and tix were cancelled. When he got the email (over weekend so didn't read until a day later- day of concert) he re-purchased the tickets at $40 over original price. Stubhub took no responsibility, wouldn't refund difference and he was out $40 bucks! Totally inflexible and BAAADDDD Service. Will not use them again!

I purchased 2nd row seats to see Kinky Boots. I was able to get into the venue, but soon found out that the entire section where we were supposed to be seated did not exist (probably 100+ seats). The venue ended up seating us in Row Y towards the back of the theater. I called Stubhub to complain and to try to reach some resolution because I would never have ordered seats so far back in the theater. They would only offer a $17 refund.

We ordered a parking pass from them and instead of sending us an electronic version like a normal company they sent it UPS to the wrong address. They also charged a 50% fee on top of the cost of the pass.

I made a purchase on StubHub where the online tickets available stated a specific section, row and seat number. When I got the tickets they were general admission. The customer service department was unhelpful in finding any resolution or admitting any liability in the misleading sale. I am very disappointed in my experience. It was my first and last purchase from StubHub.

I GIVE THIS SITE A NEGATIVE 5 REVIEW!!!! This was for a June 6, 2019 Detroit Tiger game at Comerica Park in Detroit. I paid $266.04 for 2 tickets. I could never get the tickets to appear on my phone app. I called on Friday, June 5, 2019 to notify them that I could not get them to appear on my app. A guy with a foreign accent said that it must be my phone. I asked him to email them to me and he said he couldn't. I asked what options. He said that they could cancel on their end and I could repurchase. I reluctantly said okay.

My friends and I decided to pool some money towards Raptors tickets for game 5 of the Warriors/Raptors game and thought it would be cool to attend such a crazy playoff game. For anyone who understands the significance of this, it was really disheartening to hear that after midnight (Quite a while after the Raptors win which led to game 5 being the potential last game for the Raptors), StubHub contacts me and says there is a security issue with my Raptors tickets on a guest account.

Searched within SH specifically for the ticket I wanted. I clicked on the top result of my search and bought the top ticket. I relied on SH's search. Bought insurance. Realized they gave wrong ticket and reached out immediately to SH. Told me only option was to resell through them. Jumped through hoops REPEATEDLY and kept getting locked out of my account. Used chat, called repeatedly. No resolution. husband tried the same things. Each time the rep assured us all was resolved and it wasn't. Sold the ticket FINALLY 30 minutes before event for a $440 LOSS. They are too big and do not know what they are doing. Could not be more disappointed in a company. I typically ONLY write good reviews, but they are so awful, it was worth the time to warn other consumers.

** company takes. They start off with a ludicrous 45% of the ticket value penalty, BUT the penalty may also be the difference of cost to replace the right tickets for the seller - WHICHEVER IS GREATER. That’s the part that really pisses me off, this company gives such little importance to their customers that they literally try to charge you the greatest amount, rather than the lesser.

I listed my tickets for Twenty Pilots. Finally had a buyer this morning, the day of the concert, and I immediately transferred the tickets. I waited all day for the person to accept the tickets. Ticketmaster said it was waiting for the buyer to accept the transfer. StubHub said it was pending transfer. I checked multiple times throughout the day to see if the buyer accepted the transfer. An hour and a half before the concert started, I get an email from StubHub that they cancelled the sale and charged me $64! I called to ask why. I sent screenshots that I clearly transferred the tickets this morning. After looking at their “mobile emails” (which I could not see) they claim that I made a typo in the transfer email. Their buyer called twice to inquire where my transfer was.

I bought Toronto Raptors tickets for the Finals in June 2019. I picked a pair of tickets that seemed relatively reasonable for this sold out event. Then a day or 2 before, StubHub contacted me that the tickets "were no longer available". StubHub needs to do better in ensuring that sellers aren't double selling for higher prices! They gave me a refund but that doesn't help my experience! They offered to find me tickets but the event was sold out! I ended up getting worse seats and for more money at the last minute through Ticketmaster resales. There is too much room for scalper scams!

They fraudulently charge sellers fees without letting the sellers know. By far the worst customer service I have ever dealt with. They are absolute liars and make money immorally. eBay made a mistake by purchasing StubHub. Do not sell your tickets on StubHub. Sell tickets elsewhere.

I bought a BTS ticket without knowing it was a Soundcheck ticket. When it arrived I enquired with customer service if they could contact the original seller for me in order to use the soundcheck portion of the ticket. They refused. I received contradictory information by each and every one of their customer agents. I know of people who have been able to contact their seller through customer service, but the reply I got was "that customer agent needs coaching". Honestly brings me back to my customer service days, an awful experience - as awful as having to deal with StubHub's. Apart from CS, the site policies are terrible. They do not protect the customer at all, as you can imagine from what I wrote before. Better to avoid StubHub.

We purchased 4 tickets for Champions League. The tickets were never delivered. Contacting StubHub I was told the problem would be resolved and we would get the very same seat or another on a better location. After having talking to many different people from different level at StubHub, 4 hours before the game starts, they said laconically they would not provided the new tickets and will refund the €10000. So, this is not the only costs involved. There also another costs to get us there to Madrid, as: flight, hotel, transfer and the whole stress during the last 48 hours with many people doing nothing but trying to solve this issue. And at the end the deep frustration and the dream for a unique moment planned for a year that did not come truth due to a incompetent and unprofessional team of StubHub. So, this company is not reliable at all!!!

Listed tickets. They sold day-of, but I got the notification email THE DAY AFTER. I called to cancel the sale and they refused to credit me "because I didn't deliver the tickets." How would I even know to deliver the tickets if I didn't get a sale notice? Customer service was incredibly unhelpful, saying it was my fault and they couldn't refund the fee because the tickets weren't delivered. $114 is a lot of money to me, not to mention it's unfair to me as a consumer. Even though it's pennies to StubHub, they don't care about being fair or having decent customer service. I will NEVER buy or sell tickets with StubHub again.

I wrote a review previously titled Never Again Total Crooks. Had a huge problem but their CS department did fix it and now I am as pleased as punch. Had nightmares running thru my head of me getting to the concert with no tickets after all of the hoops I had to jump thru. The lady was wonderful and followed up TWICE. So far so good! Very pleased at this point!

Recently bought 2 tickets from StubHub. They quickly took my money, promise one price and later jack up the price. Couple of days later they said my order was ready in my email. I checked and there was not such of email. Call someone and they said "not to worry the event is a month away" but that she will fix the issue. One day later nothing happened. Called again. Another lady spend more time trying to fix the issue with the seller. She said "I would another email from the Seller with my ticket", so an hour later I got a confirmation email of the purchase of the tickets but no link to claim the tickets. So now I have get up earlier before work to spend another 30 + minutes to try to get it right. When I ask for my refund they said they couldn’t refund because they are just a 3rd party. What a Disappointing experience so stay away from them????

I had bought a pair of tickets for a concert in Toronto and was unable to make it so I sold the pair on StubHub. I had no problems with the sale itself, the buyer paid and received their tickets. StubHub has deposited the ticket sale money into an account with information that matches the last four digits of my account, but I have received nothing. I have been in contact back and forth with StubHub for about a month and have been getting different bits of information every time. The most I am being provided is a reference number - something that means nothing and cannot be traced by my bank. StubHub has essentially told my I am SOL since on their end money has been deposited somewhere. I even sent copies of my bank statements over the last month for the respective account to show that the money did not reach me. I am still being told there is nothing they can do, and now I am out nearly four hundred dollars:

Wish I would have read the reviews on StubHub before spending almost $500 on 2 tickets to Shinedown. The tickets were advertised being in Row 1, seats 9 and 10. My husband and I got to the show and turns out we were in standing room general admission. I contacted their customer support and was basically told to pound sand. I have the order that shows the row and seat number and of course it didn't list it as general admission until AFTER I paid and the receipt was emailed. We will NEVER use them again.

Basically, I bought at premium two tickets to West Side story for Mother's Day. They ended up costing me more than 4 times their running price at $600+. I did it because my wife badly wanted to see the show. I chose the seats and paid for it. I receive tickets with different seats, but I only realize that when I get to venue. And to make it worse, one of the seats was an accessibility platform with no seat. After negotiating with staff at venue, they literally bring me a high chair to sit on. Needless to say, I felt odd and uncomfortable, and my wife did not appreciate the experience. We ended up walking out of the venue.

I listed 4 tickets for resale to Hamilton SF. Two tickets sold immediately then about 3 weeks later the other 2 sold. I received the pdf of all 4 tickets and uploaded the first 2 seats for order one and all was fine. NOTE all 4 seats were on the ONE original pdf SO I SELECTED THE 2 seat numbers sold in first sale. Then the last 2 seats sold I I went in to upload the last 2 seats. I 100% choose the remaining 2 seats and uploaded the original pdf with the four tickets as required. Today I was charged back the sale amount and $225 additional penalty stating I uploaded the same 2 seats from first sale. When I called and went round and round with William he just kept telling me I uploaded the same seats twice.

I paid over $50 for premium parking at a Golden 1 venue in Sacramento and could never get in. Even though this site says "satisfaction guaranteed", that is a lie. They should not be selling parking for lots in this town. I paid another $20 to park some place else as the lines to the one I paid for were so slow and so long I would have missed my entire event. StubHub would not take responsibility or refund my money, of course.

I have contacted Stubhub multiple times by both phone and email. They have referred me to the venue, ticketmaster and even the actual original ticket owner. What has happened is I purchased tickets for an event and though the tickets came for me to accept, I was unable to view or re-accept the tickets. I just wish that someone responsible from Stubhub would contact me. This is quite frustrating to say the least, especially the runaround I get from service reps who don't know what they are talking about.

I wish I read the rest of the reviews. I don't know if people are interested in reading the entire story or not but my recommendation is read each and every fine print of this site if you still want to do transaction in this site. Because one way or the other you will be penalizing for listing tickets there. Forget about making money. You will lose money.

A purchase was made using my PayPal account from another account. I opened a fraud case with Stubhub and they denied it stating that the purchase was similar to ones I made in the past. Notes: I eventually found the purchasing account by sleuthing with online chat and that account was under a different name and email address. Wouldn't that alone be a HUGE red flag?! The purchase ended up being Minnesota Twins tickets in Minnesota. I live in Chicago. I had purchased sporting event tickets before. Is that how broad their comparison basis is? The fraud department refused to note any reference to the purchasing account. If they determined that it was not a fraud case, why would giving me the purchase details be a problem? Fortunately, the online chat personnel were far more cooperative and I was able to get reimbursed.

I sold two tickets for $207 total, but they sold on Ticketmaster first apparently. I called StubHub to cancel the sell. They charged me $238 for replacement tickets for the buyer, so they somehow ended up with $445 for a pair of tickets. This is absolutely terribly unethical. One customer service rep hung up on me when I asked to talk to a manager. The manager hung up on me when I asked to talk to her supervisor. It was a TERRIBLE experience. I am talking to a lawyer. This can't be legal.

I am very disappointed in this company. I went to sell paper tickets the other day and a customer cancelled the purchase because I didn’t sell them in one day. I went on a trip and was sending them one day later with ample time for the person to receive the tickets and I was charged. Then I listed them again and I chose pdf option because paper tickets was not available this time and I didn’t notice. The person bought the tickets and I went get the shipping label and it said upload tickets. I went to upload them and I was not allowed to copy them for the pdf. I called StubHub to see if the buyer would be okay to have them shipped overnight and StubHub said they would ship them overnight. The person cancelled the ticket purchase again. I called StubHub and they went on and on about how I listed them incorrectly. But nowhere on their website does it say that paper ticket options are erased as an option.

Full of crooks on the website! NEVER use this website!

Worst experience ever. I'll start start off by saying that 1 star is even too much. They deserve to be blacklisted from the internet. All they are is a portal to connect scam artists with their victims. I bought 4 tickets for the Supercross Final in Vegas 2019. I received the QR codes from the seller a few days before via email. When they scanned them they came up as voided. I emailed the seller who told me he posted them for his buddy and gave me his number. His buddy never answered or called me back. Luckily one of the event staff noticed how distraught I was and came over and I explained what happened and showed her my emails and let us in anyways. StubHub has been incredibly hard to deal with and even though I got in because of the kindness of a stranger I feel I deserve a refund for being sold fake tickets and waiting outside the event for 45 minutes. I wish I had searched their cs rating beforehand. Never again!

Okay, I got a phone call a couple of hours ago. I was told that the concert ticket (Hozier, Altira Theater, Richmond) that I purchased for my daughter was no longer available. I'm guessing the vendor wanted to sell multiple seats beside the one I purchased, so withdrew my seat. It was a good seat, orchestra D. They offered a lesser seat far against the wall. After challenging that seat, they offered a another seat further back. I found a seat in orchestra B selling 1-9 seats for just a little higher in price. They refused to acknowledge those seats and made it clear that my choice was their second offer or a refund. I accepted so that my daughter will have a seat. Avoid StubHub like the plague. Check out other reviews. They all suck!

I will NEVER use StubHub again. I purchased tickets for game 2 of the Bucks vs Celtics game. Not cheap tickets might I add. The website showed this game as May 3rd in Milwaukee. Game 2 is on a Tuesday in Milwaukee and game 3 is in Boston, even my order confirmation stated that was a home game when it is not. Customer service is BS. I called and explained the situation and that I wanted a refund and that the info was wrong and I didn’t trust that I was getting the right tickets. They said it would need to be sent to special events and I’d get an e-mail. I asked to speak to a supervisor. Was then told she spoke to a supervisor who said the same thing. I hung up and called my bank. The charge is still pending, so they cannot file a dispute until it goes through. I’ll get my $ back but then it takes 10 days.

Updated 03/01/2020: I purchased tickets for the Queen concert in Melbourne a year ago costing me 350 each. I received them a month before the concert to get the worst seats. 3 rows from the back. When purchasing the tickets I made sure they were going to be tickets on the floor. My tickets were worth $94.00 each which were still available to buy from Ticketek if that’s what I wanted. Absolutely disgraceful. They took my money straight away and gave me my tickets 11 months later that were soooo bad. Called the company several times just so I could hear that they can sell the tickets at any cost, even though I chose a specific area when purchasing the tickets.

Updated on 02/18/2020: This the worst company I have ever dealt with. The original show was rescheduled and then cancelled. I called and asked for a refund and advised the original credit card on file had been cancelled. I was advised to buy some sort of prepaid card and they would refund it on there. Then they took my bank information under the pretense of refunding my money only to find out I was charged again for the tickets. Now I am trying to fight with my credit card company for a refund and StubHub for the second charge. Never will I do business with that company again.

I bought ticket for Michael Buble in Massachusetts. They sent me tickets for a concert that was already over in New Jersey and said it was my fault for purchasing the wrong tickets. Stay away guys. They are a fraud...

I purchased a ticket to Beetlejuice for my anniversary of April 20th. My husband has passed away so I thought a show would be a nice distraction. I printed out the ticket. An hour later I noticed the date on the ticket was April 13th...a date that has already passed. I chatted with a rep who said they would take care of it and get me the correct ticket but if I didn't hear back from them to call in the AM. No word back so I called and Tanya said my ticket was not available but they would get me a better one. After being on hold for over 30 minutes she came back with Row B Orch Side. I was in row L Center which is a better seat. She could not give me the actual seat number but said it was close to the center.

I wanted to buy tickets for a Los Angeles Dodgers game the day before to avoid buying them at the stadium as I usually do. Redownloaded their app to buy the tickets, after finding them, had to update my new address and card info, but the tickets were for the wrong date. There is no way to stop the transaction. Called them immediately, even though it is difficult to find their phone number on their app.

I resold a ticket for an event and TWO WEEKS later got a notification that my ticket was fraudulent. I definitely posted exactly what I had purchased and even reached out to the event team and they said they had the same order number for me and nothing should have prevented the ticket from scanning. Stubhub still refunded the seller and charged me for the tickets. I sent the information to Stubhub as soon as I received it and they took three days to get back to me and then said I had missed the two day deadline. Just horrible all around.

I bought two tickets to Dear Evan Hansen. I immediately (within minutes) realized I bought for the wrong day and called customer service to switch the day and they refused saying my only recourse was to buy new ones and sell my old ones in StubHub. I did not but because the ticket prices themselves were a rip off. I then looked at the tickets then and only realized then through some weird coding on the ticket that they tickets (costing over $200 each) were only partial view. Sheesh. Then I have tried to sell them in StubHub and post with the recommended price StubHub gives only to be told a week later to reduce the price even more. I guess eventually I’ll have to give them away for free. I will never use StubHub again. Complete and utter rip off.

I live in California but was on vacation in Texas and purchased a ticket using PayPal on StubHub for a Saturday evening game in April that was rained out and rescheduled for a 1 pm game in June. In Texas. 100 degress and humid. Stubhub said I should try to resell the ticket (so they can get another commission!) but would not refund my money.

I had extra tickets to Aerosmith in Las Vegas for April 18. I listed them with StubHub and got a message that I had sold them. I rushed down to mail them off immediately. Stub Hub said that the buyers had received the tickets and put money in my paypal. On the 16th late in the day, StubHub called and informed me that although the seats were in the correct section and row, I had given the wrong seat numbers. The seat numbers are supposed to be optional when you list the tickets so that shouldn't have mattered; however, StubHub refunded the buyers without getting my tickets back 1st and charged an extra 398.00 on my credit card. Now I am out over 1000.00 because of Stub Hub, and they didn't even consult me. I have been ripped off by this company. Don't buy or list with them. Ticket Master is a lot better, and so is Vivid Seats.

We tried to resell tickets we bought from StubHub that required names apparently (PSG in Paris- who does that???) But were told the names didn't matter over the phone until we sold them. Nothing was communicated in listing process and we were unable to change it. We were fined 50 Euros. This is the second time I've had issues with their garbage communication and customer service. We are done with them.

On 8/28/2018, I sold 4 tickets on StubHub. After the sale, I call to ensure Stubhub received my Direct Deposit info. Later, I receive an email stating my sale was cancelled. Several calls and emails to StubHub. No response, except their generic auto receipt email. My $800 sale was cancelled. After cancelling, they charged me an additional 40%. I am still in dispute with my credit card company regarding that charge. So, I file StubHub under 'another morally bankrupt and eventually irrelevant tech company' and made a mental note. If I dealt with them again, keep the bar low and document everything.

I recently just purchased a BLACKPINK world tour ticket stated as "VIPSNDCHCK" on STUBHUB, and this description looks like a VIP ticket with Sound Check, HOWEVER, IT IS NOT! What I received is just a general ticket with only Sound Check, and is not a VIP ticket! There are three kinds of Floor tickets: GA, GA with Sound Check, and GA with VIP & Sound Check. And the VIP ticket shall include Sound Check, Floor ticket, Send Off after the concert, and Souvenir.

I paid $432 after fees for two tickets to Billy Joel. I used StubHub's "picture view from seats" before selecting them, which may have accurately represented the angle of a huge area of seats, but left out several details. When I arrived the seats were at the highest point, last row you could sit, IN THE WHEELCHAIR SECTION, BEHIND PLEXIGLASS!!! Unreal. So embarrassing to tell my girlfriend I bought us tickets for her birthday and to wind up there.

Stay of way from these crooks! Purchased great tickets at a great price for a Yankees game. I received the confirmation email and the transaction showed as pending on my credit card. 2 hours later I receive an email from these crooked business people canceling my order, period. I called and they claimed that "something did not seem right" with my order and that I would have to go back online and try to purchase the tickets again. My StubHub account was frozen "for my protection". Nothing was wrong with my transaction! I received the email and the card went through. I went to Vivid seats and although I paid a bit more, I got what I paid for without any crap. Never again will I use these incompetents.

They are a 3rd party retailer. Sold me a ticket which was from Ticketmaster. The headliner never showed up, when I called them they offered me a coupon. Don't buy anything from them unless you like to give the runaround.

I purchased tickets for the BTS concert on May 11th 2019. When the seller sent me the Email to send the tickets to my Ticketmaster account I kept receiving an error message saying, "OOPS SOMETHING WENT WRONG." Ticketmaster simple told me since it was a StubHub purchase they could not help. I pointed out that the error page was a Ticketmaster issue and was told since not enough people have complained about it, it was not important enough to look into.

I purchased Ozzy tickets for July 6, 2019. The concert was postponed an entire year, should never be allowed. Stub Hub refuses to refund me because "they are a second party vendor and do not have control over these issues", they told me I could sell my tickets, right FOR A YEAR FROM NOW, on their site for a FEE???? Seriously. The original buyer, whom transferred to me, I do not know this person they sold on Stub Hub the biggest joke ever for tickets, can get a full refund p/Ticketmasters policy for this issue. Stub Hub refuses to refund me and send e tickets to original seller whom would get 100% of their money back.

I placed an order on 2/14/19 for 4 tickets to the Raptors-Rockets game in Toronto on March 5. I received a confirming email that day that included the price of the seats. When I received the invoice on my credit card it was for over $200 more than what was sent to me. When I inquired about the difference, StuHub said the e-mail from them was an error, and that what the order stated when I placed it was the correct price that was eventually invoiced and on my credit card. HOWEVER, they would nut send me that screen shot, as they claim it is for internal purposes only. I always thought StubHub was reputable and it is why I have used them in the past. But never again will I use them. I cannot believe they will not stand behind what they confirmed to me.

Purchased 2 tickets to Avey Tare in Chicago - April 6th. I purchased them a week ago and StubHub says they guarantee the tickets. The "ticket due date" wasn't until April 5th....one day before the event, which doesn't allow you time to get them, if the seller falls through because it was sold out. StubHub will do NOTHING until the due date has passed so now it is "DAY OF" event. Still no tickets. StubHub KNEW that the ticket seller was not going to sell, and kept telling me to give them more time....more time that I could have been spending getting real tickets. They finally admitted that they were trying to buy time to find other tickets, and couldn't. So they wasted a week of my time on fake tickets they didn't even have, take no responsibility because they say they are just brokering between buyer and seller.

Tried to sell two tickets to a show here in Palm Springs, California thru StubHub. Sold them. Tried to transfer tickets thru original seller, but venue would not allow it. Called StubHub customer service. Was assured they would contact buyer to make arrangement for delivery of tickets and let me know. I was willing to drive to buyer to deliver hard tickets. Heard nothing from StubHub. No phone call. No e-mail. Nothing.

Okay, so a lot of these reviews are extremely negative and I was wary of this site, but I'm so happy that I decided to take the chance. First of all, I was totally scammed. I bought tickets that were wheelchair only and this was written NOWHERE on the site - honestly I was lucky that I'm extremely vigilant and I noticed the small characters under the barcode on the ticket.

This was the worse experience ever. I was on Ticketmaster website then somehow was directed to StubHub where they showed only a few tickets left for the show. I CANNOT BELIEVE I fell for this crap. I paid almost 30.00 more per ticket when I knew I had seen them for cheaper prices on Ticketmaster, but they make you think the tickets are running out so you should hurry up and buy. Once you are locked in you are stuck. They don't answer the phone. They hang up on you and tell you all kind of lies.

So I go and sell my hockey tickets thru StubHub because I have no choice. I do the process and for some reason I get locked out of my account. I call customer service cause I am on a timeline and I told them this. I wait for an hour and they finally get me in and allow me access into my account. I go to sell my tickets and it would not let me cause they say they were already loaded into the system. I see them in my deactivated link and try to activate them but of course their stupid system wouldn't let me activate them.

Avoid StubHub! You will pay double or more, and outrageous fees. Paid a total of 423.00 for 2 tickets to a Chicago concert. We were almost denied entry, and were taken to a box office rep. I don't know if she got the tickets verified or just felt sorry for us and let us in anyway. Have letter to take to bank to hopefully get some money refunded. Avoid this place!

So pissed off. I paid almost 1k for tickets to a ballgame, and I get the wrong tickets. I'm in a totally different section than I chose for purchase. WTF. Edited: Spoke to customer service agent Jaleel **. Very argumentative and unhelpful. The app showed correct tickets prior to purchase. Mobile tickets and email show totally different tickets. Correct seat numbers, but wrong section. USE APP WITH CAUTION. Maybe I would have had better luck on computer. Will never use SH again.

I purchased tickets for a game for my son and the tickets kept appearing and disappearing in the Flash Seats app. I called StubHub and was told that the seller's tickets were "revoked". They only offered a refund, not replacement tickets. After asking for a supervisor they gave me new tickets (seats were worse). I accepted, then called back because after thinking about it, what is stopping the new seller from having their tickets revoked. I did not want to send my teenage son to the door with tickets that seem to magically disappear for the app.

I originally purchased 8 tickets for an NHL game in Montreal. Because the group was so large, I purchased 4 in one section and 4 in another. I received a call from StubHub yesterday informing me that 4 tickets were no longer valid, however, they could put us in other seats. After spending 45 minutes on the phone I was only able to get 2/4 tickets. Today, the same thing happened with the other four tickets (except this time I was informed by email) and I was only able to receive another 2/4 tickets. After a 57 minute phone call I finally had 6/8 tickets but they were scattered throughout the arena (NOT what I purchased).

Stubhub is an absolute joke. I purchased tickets to an NFL playoff game, received a canned email a day later saying the tickets were unable to be delivered and there was nothing they could do except refund me. Even though there was plenty of tickets available, they just ignored my complaints and continued on running their scam business. Now fast forward, I recently sold tickets, did not deliver in the made up 2 week window they gave me, which was never communicated, and now charge me over $400 for this. Yet when I am a buyer they can't do anything for me except a refund. It's very clear they make their money by manipulating customers. Use SeatGeek or Ticketmaster. Stubflub is a joke.

I think the person below this review was buying my NCAA tickets. I couldn’t find the address I needed to mail them to and I was concerned about being paid afternoon mailing them so I tried a bunch of times to contact StubHub. My calls weren’t answered, chat fell through and emails bounced back. So I finally just selected the option of not having my tickets (when I have them in my hand right now). Now StubHub is charging me $500.00 for no reason. This company is impossible! Don’t sell or buy with them.

My NCAA tournament tickets were canceled right before the game. They refused to find me comparable tickets because the price had gone up from when I purchased them. I got passed around customer service for 2 hours before being told by a manager there was nothing they can do. I was offered a "sincere" apology and was told I could try to buy new tickets through the site. If they had told me about the ticket cancellation earlier, I could have bought new tickets but now there are none available. I guess I will not be attending the games, thanks StubHub.

Purchased tickets for NCAA tournament in December. Confirmation email said tickets would be *delivered* by March 18th. Delivered means "in my hands". Unknown to me, StubHub then changed the delivery date to the 21st. (The game is on the 22nd) I needed to resell these tickets but now I can't because the closest date you can set to resell is the 20th. Thanks for nothing StubHub! You'll never get any more business from me!

I have always been leery of third party resale sites, but I trust StubHub 100% after my experience. They have a guarantee that most companies would try to get out of in my situation. I purchased tickets on March 12th for an event March 17th. They were to be sent to my email by March 15th.... well long story short I never received my tickets on that day so I called stubhub and after a little bit of the run around, I was issued immediate replacement tickets in my email and they were better seats than I originally purchased. Wonderful job upholding your policy Subhub.

I purchased 2 concert tickets and I was denied entry at the venue. I called StubHub and they adv me I was covered under the FanProtect guarantee, and I will be getting a refund. A day after my refund I received an email advising they needed a letter of denial from the venue. I advised them the venue did not give me a letter, I mean what concert gives you a denial letter? Now I am unable to contact anyone because a venue is only a place the concert is hosted at and they are not responsible for concert tickets. Yet StubHub is stating without that denial letter they will do a chargeback. I ended up purchasing tickets from Ticketmaster for a different date and venue out of town since I was denied entry and I sent StubHub proof of my new purchase and they still did a chargeback. Why would I repurchase tickets for the same concert if StubHub tickets were valid? Just a waste of time and fraud. Do not use this company!!!

I purchased tickets from StubHub Dec 14th 2018 for the Bob Seger Concert. To my surprise, we went to the event March 15th, 2019 and they turned us away from the venue. They said that StubHub has done this many times and we were just another customer that was sold fake tickets. Embarrassing when you gave 2 of the 4 tickets to the couple that was with us for Christmas gift. I called StubHub and they corrected the situation. I will never buy from them again, I would always worry about going to an event and not getting in. Appreciate them taking care it though. Heads Up.