StubHub Reviews

So I sold 2 concert tickets as they were not transferable via Ticketmaster. I did make a misprint on my ticket, section 110 was listed, section actually 111. Same seats basically, just an aisle over. I was honest and contacted them. I haven't even uploaded my tickets at this point as they are not viewable to me until later this evening. They tell me they can charge me up to 40% of my ticket sale, it then decided to tell me they have already lost 60% as they are eating the cost on behalf of the transaction. SOMEONE EXPLAIN how that works to me... This is one reason people in the world are dishonest. You're punished for telling the truth on an simple mistake. This is utterly ridiculous. I asked for the buyer's email so I could reach out to them, and it's against policy, of course it is so they can gouge people and take their money...

I bought tickets for 9th Oct 2017 Lady Gaga concert. Lady Gaga cancelled those dates. And StubHub refused to refund. They asked me to post my tickets for resale as the concert is now on 4th Feb and now with a few days to go and I can't go on that date I am left with 2 expensive tickets. How can a website not refund tickets if the show was cancelled for the date that you bought the tickets!!! Appalling. I hope someone is going to take legal action.

The fee is very high for customer. The system cannot match the event conditions. If we cancel the sale, then we will get a very expensive fine, and the system does not give us the opportunity to accept the order or to refuse.

I’m absolutely disgusted with your business. Thank you for making it impossible for the average person to purchase a concert ticket. It’s unfair to buy out all tickets and then sell 4-5 times what they’re worth. You should be ashamed. This should be illegal.

Pretty simple and easy to buy a few good seats to a Dallas Mavs game online. Hours before game time, I contact their CS because still no tickets (via mobile) and I am told to be patient, etc. 30 minutes before and still no tickets so contact CS again. This time I get a "so sorry" and a call from CS telling me "Not to worry, we'll be refunding you..." Really? Think my kids who were shivering outside the arena waiting for the promised tickets so they could go inside were happy to hear I'd get my money back?? Congrats Ticketmaster, sounds like you bought a ** company.

I wanted to purchase two ice hockey tickets from Australia for an upcoming trip. On my first attempt with a credit card I received a message "OOPS there has been an error" that the card wasn't recognised and try again. I assumed the site did not like the Aussie Mastercad card or I entered a number wrong. Subsequently the first denied attempts became valid and I ended up with 2 x 2 tickets. On contacting StubHub help they suggested I resell them as they can't reverse the errors. I have continued to contact them as it was their error and am waiting on an outcome.

Purchased 2 Sunday BottleRock tickets for Sunday May 27. The ticket price showed as $243 each, after I put my credit card in and pushed the submit button, I noticed the total came out to $1000.60 for 2 tickets. I called STUBHUB and disputed the charge. I Just received a call back from the "Case Manager" Daniel (would not give me last name) in Salt Lake City. I was told that the sellers have the right to raise the price on their tickets at ANY time. Just so happens the seller raised the price on the tickets while I was putting my credit card in. First of all this is "bait and switch" and secondly STUBHUB has a flaw in their system, prices should not be able to change mid-transaction. All they could offer me is a credit towards future purchases with them. I have used STUBHUB for years without a problem, but why would I want to purchase tickets from them again, knowing that the ticket prices could go up mid-transaction.

My 12 yr old daughter purchased ticket for Korean boyband "Wanna One" for IDR 6,361,189. She was told it is the official price for a front row seat. Ticket arrived Fri Jan 19 for event taking place Sunday Jan 21 in Indonesia. Ticket price is only IDR 2,000,000. What a rip off!!! If you are a scalper, I can understand profiting 50%. But 300%+ and scamming little kids??? And it is not the worst. Tried to call CS. But only listed mobile number. When being called I was told to wait for the next available agent. After 20 calls plus waiting more than 10 minutes each I just realized that CS only opens during business hours Mon to Sat. Why wasting customers' time, money and efforts by requesting to wait for the next agent, while the reality the CS is close on Sat Sun. Cannot do anything now. Except that I will dispute the transaction on my credit card.

I wanted to purchase two New York theatre tickets from Australia for an upcoming trip. On my first two attempts with a credit card I received a message that the card wasn't recognised and try again. I assumed the site did not like the Aussie Visa card and the third try with PayPal went through immediately. Subsequently the first two denied attempts became valid and I ended up with 6 tickets. On contacting StubHub help they suggested I resell them as they can't reverse the errors. As a USA address and credit card is required they suggested a completely impractical solution of sourcing a USA address and getting a USA based credit card. I run my own business and would never treat people like StubHub treat their customers; particularly when they appreciated it was their site error but still say they can't do anything.

Bought Miami Dolphin tickets vs Buffalo Bills as a Christmas gift for my husband. And when we got to the stadium and they scanned the tickets they said it was used already. Try to call customer service twice waiting over 45 min for the rep. Never came on, hung up, went home pissed and missed the last game. I was embarrassed and humiliated. I was recommended by a friend that always gets his football and basketball tickets from StubHub. I did check the reviews and they had good ones because I am usually skeptical dealing with 3rd party companies.

I bought a VIP tickets and I was informed it will be delivered direct to my family house then I receive an email for pick up then suddenly the location for pick up don't even have the tickets. I called Philippines LBC branch direct from Abu Dhabi just to locate it and know why I paid a lot for a tickets that is lost. Fine it was found and my family pick up the tickets and found out they were given a tickets to lower box which is not even half of the VIP tickets I paid for, they are cheaters, the online help was asking me to send photo of the tickets they receive and I don't trust them anymore, maybe they cancel it or I will not be surprise if it's fake, so they can take all the money, and she even have the decency to greet a Happy New Year after they scam me after they cheat me. You should all be careful of STUB HUB. Instead of making it easy purchasing tickets they would cheat you, don't even dare give them any details of your account.

After searching various ticket sites for the Xscape concert, I was guided to StubHub via reference. The tickets were indeed cheaper and no visible additional fees (not even to download my tickets like another site). So I decided to purchase them. After my purchase, the price increased by $139.99!! When I called in to complain I was told that there should have been an option to click to filter and view price with fees. This was told to me by an agent AND a supervisor who then states that he cannot say for sure where it was located because different browsers show things differently. There should NEVER be a choice to filter to show what I am purchasing. They offered a $39 refund, but I am not happy at all. I will NEVER purchase anything from them again. It is unethical and deceptive what they are doing and it needs to be stopped. Just like the consumers can make Apple come clean we can do the same to StubHub for the bad business practices.

I get 4 tickets for a music festival in July, so 8 months in advance. I've paid 69 euro each to find out later on when they've sent the confirmation that the rate was for children and the normal price is 6 euro!!! Their cs suggested me a solution to re-sell them. That is to say, let's fool other people so we can have extra commission!

I bought Shakira tickets for a Christmas gift from StubHub. The concert was rescheduled for later in the year (June) and we can't attend. All the listings from the venue said contact Ticket Sales for a refund. StubHub does not offer refunds for events that are rescheduled. They have you list your tickets to resell them to another poor soul. The problem is that the tickets were apparently marked up initially so getting the face value that I paid is now impossible. This is a huge disappointment. What an awful business model and a terrible experience.

I purchased 4 tickets in the 1st row for the Chicago Bulls vs New York Knicks game on 12/27/17 amounting to a total of $1600+ only to have my order cancelled due to ‘fraudulent activity.’ After speaking to customer service the ‘best they could do’ was provide $100 credit to the account. During the holiday season, this week alone I planned on making 3 transactions amounting to more than $6000, it is now clear that StubHub does not care enough about my business. SeatGeek, Vividseats, Cheaptickets celebrate... You will now be receiving my business. Thanks for the massive letdown StubHub.

I had tickets for a concert I could not attend so I listed them on StubHub. After learning I was going to be able to stay in town and go to the show, I took my ticket DOWN their site. For some very strange reason, they are saying I did not, and that I sold the ticket. Let's say it was a computer mistake and for some reason my taking down the ticket did not work. (Even though I made SURE so I could attend the concert.)

On September 15th, 2017 I purchased tickets through StubHub for a November 9th, 2017 concert. Shortly before the concert and without any notification from StubHub, the lead singer was admitted to the hospital and the concert has been postponed indefinitely. They said the concert most likely will be postponed until 2018/2019. I have now called StubHub twice and spoke with two customer service representatives and a manager. They refused to refund me my $449.00 because they still consider the tickets to be valid. I asked them how long they will let this go on before they refund my money. They told me that unless there was official confirmation on cancellation, they will consider the tickets valid until the show happens. I cannot believe that they are able to do this. Do not purchase through StubHub.

Listed tickets. Received confirmation that buyer had purchased tickets. Buyer sent wrong email. Tickets not transferred. Charged price of tickets plus fee plus loss of revenue for tickets. WOW! No phone number for customer help. Very poor service. Read the fine print!!! Do not advise using StubHub!!!

I bought tickets. They were not delivered when I was promised. STUBHUB did nothing but say sorry, nothing they could do, talked to 3 chats before supervising customer service. I'm getting worried our 2 kids aren't going to Universal Studios as promised because they said nothing they could do. DO NOT USE THEM EVER.

Had purchased 4 tickets to Ashes Cricket 5 days before the day. They were meant to be E-tickets. It had not arrived even the day before. Emailed customer service several times. Got response, saying they are working on it and then receive call around 8 pm the day before, claiming, the seller has not uploaded tickets and they are working on alternatives... and will email me the tickets. But then get an email at 10 pm, stating they are sorry they could not find even the alternative and will refund me in 5 business days!

I purchased tickets to a concert and realized I was being charged $65 in fees PER TICKET! They were e-tickets for $10 and $55 to sell them to me... EACH! Makes no sense. Then the guy on the phone tells me I should have paid more attention.

I have been a StubHub Member for 10+ years. I posted the wrong PDF files to an order for NY Giants Tickets. I noticed the mistake after receiving an email from StubHub letting me know that I needed to call them in order to avoid being charged, which I did 8 minutes after I received their email. They now are charging me over $500 penalty fee. I have listed over $100,000 in tickets over the past ten years. If they do the math, that is over $10,000 in fees and I guess that is not enough for StubHub as far as profit goes. After escalating to upper management, they said they are willing to split the difference. I strongly suggest thinking twice about using StubHub as they not only take 10% of the sale for just being a hosting site, but also take advantage of sellers if they make an honest mistake. Shame on them... STUBHUB THE FAN-SCAM SITE!

Purchased 2 tickets for a college football game, paying extra for aisle seats for easy access and better views. When we arrived at stadium, seats were 20 seats from the aisle, actually pressed against the end wall. Tickets were clearly identified as aisle seats in the listing. StubHub was contacted twice, once immediately from the game and then a few days later. No refund is available since I used the tickets. There is nothing you can do as long as they allow for misrepresentation of the tickets and add to their guarantee that the tickets you purchase are where you expect them to be. If they really wanted to, they could fine the seller and get the money back, but there was no indication that the seller will be punished.

Purchased tickets for an event months before the event date. Waited around to receive them... Still hadn’t received them 5 days before the event so I rang up and they said the tickets are now unavailable, they then managed to find me replacement tickets and even refunded me the price difference between the two tickets which I thought was great, until they then phoned me the day before the event to tell me the replacement tickets are now also unavailable... They refunded me the full amount but how awful to allow things like this to happen TWICE in a row, I would not recommend them to anyone.

This is a review for StubHub Argentina. I tried to buy 2 tickets for a Coldplay Concert. I used a payment method called MercadoPago (the only one available on their website). The transaction was put on hold pending an authorization from MercadoPago that can take up to 48 hrs. A lousy standard for digital times, especially when processing a simple credit card transaction. It is deceitful to offer tickets for a concert that starts in 24 hours subject to a process that can take up to 48 hrs. Of course I never got the tickets. The chats and helpdesk are even worst, no one ever answers and if you call the call center they just answer that they are there for selling tickets and then they hang up. This company policy is a complete disregard of the client, it's like they are doing you a favor in selling the tickets. Their business motive screams “It's fine if you like it, If you don’t go someplace else”. So that’s what I will do, never again buy anything from them again.

I was selling tickets to a concert that only had mobile ticketing. I listed the tickets and they sold, then I found out that I had to have prior approval to sell tickets and there was no way to deliver them to the buyer. Because of this, I was charged $56 to my credit card. It's absolutely insane that I was charged for a mistake I didn't know I was making, and now I'm out the cost of the concert tickets AND a penalty fee. I couldn't attend the concert due a breakup and now I'm even more upset and out a lot of money. Do NOT sell tickets through StubHub, they have very unfair 'red tape' policies!

StubHub ripped me off... they gave me the wrong tickets for an event I didn't want and absolutely refused to refund my $117.99. Now not only am I out $117.99 I am stuck with tickets for a band I have never heard of before. This was my first and LAST time ever using StubHub and I will tell every single person I know to never use this place. They steal people's money. The people there are so unbelievably rude and they STEAL people's money. ** StubHub.

I posted 2 tickets for sale on StubHub. I had 14 other tickets to the event. The tickets had not sold by the time I was on my way. Once I arrived, 2 of my original tickets could not be scanned. We were told that they were voided because they had been re-printed by another party. I realized at this point that my tickets had just sold. My friend decided to leave (his GF was not coming) and the rest of us entered the venue. I went to the seats that I had posted for purchase to verify the tickets had been sold. I met the purchaser and saw his printed tickets.

I purchased Lady Gaga tickets 5 months in advance. I was told I would get an email confirmation and tickets will be delivered UPS. They never processed my order so I never got tickets. I was very upset and verified with my cc company that they did not charge it. I went through the purchase tickets providing my cc information. I am putting an alert on my account because I am questioning why they took my info, then did not process. Now I get stupid emails with the caption "Released:" (like they released my tickets) -- yep. I will NEVER use this site again. Makes me really mad that I missed that concert over their phony fake crap.

BUYER BEWARE! DO NOT BUY TICKETS FROM STUBHUB IF THE SELLER HAS NOT UPLOADED THE BARCODE! We bought tix for game 7 World Series on StubHub 3 weeks before it even happened. STUBHUB let the seller get away with reselling our tix at a higher price. The seller was allowed to do this because the seller had not yet uploaded the barcode. When my husband called to report that he saw his seats he already paid StubHub online they said they would "look" into it. They never took his posting down. My husband called back 5 hours later and they told him at this point the seller has done nothing wrong "yet". They said he had until 12 midnight the night before the game to upload them!

I sent StubHub $2,200 worth of ACL concert tickets and either UPS or StubHub lost them. Since StubHub is considered the sender (because I used their mailing label), UPS won't even talk to me about the lost package and StubHub says nothing. Beware of using this service and know you are putting your tickets at risk.

I have used StubHub numerous times without any issues, but unfortunately one bad experience ruined it. We traveled across town to see a concert for my girlfriend's birthday, paying top dollar for a sold out show, and high Lyft rates. When we went to scan our tickets for entry, we were told that the seller had already refunded them, which meant no show for us. StubHub refunded me the cost of the tickets but for the huge inconvenience, I expected any other fees associated with this horrible experience to be taken care of, along with a future credit in order to make things right, and keep my business. I will forever share this experience with anyone looking for tickets and highly advise people to avoid StubHub at all cost.

My credit card was skimmed and the thief used it to make thousands of dollars in charges on my card. I dealt with 3 vendors. All but StubHub gave me the details of the person who made the charges. Why would Stubhub protect the identity of someone who make fraudulent charges to my card? Idiotic. It was extremely difficult to get through to anyone to speak about the issue - Finally I got through to someone via the chat service. Stanley (from chat) totally understood what I was reporting and what I needed, but was unable to assist me because it was handled by another team. He got someone to call me immediately. Prior, I got in touch with one CSR told me there was nothing she could do since I did not have the email address of the account used to make the purchase. Yes, of course I didn't because these were fraudulent charges.

Purchased StubHub tickets 6 month earlier for NFL Seahawks game Visitors Side Section 108 Texas vs Seahawks. Two days before game, I was told the tickets are not available. They offered me a refund. I was very upset. Finally after 12 minutes complaining to them they offered 25 percent discount coupon (promo coupon) of the ticket price and Section 110 same row (10 sets over). Stay away from StubHub. It took 12 minutes before of heavy stressful argumentative talk before StubHub finally capitulated. Do not let them push you around.

When planning my son's 21st birthday all he wanted was to see a soccer game in Paris. We found tickets several months in advance, and since I bought them through StubHub I was not worried. Huge mistake! First they were scheduled to be mailed to my house in the US and arrive 1 day prior to us leaving for Paris, which made me nervous. After several unanswered emailed, I finally received an email converting my tickets to etickets. When we arrived in Paris, we found out that our event had been changed to 1 day earlier and missed the entire game!

Bought tickets for a concert two weeks from the date of, immediately after purchasing (within 10 minutes) I realized I had purchased them for the wrong venue as the website makes very little effort to provide you with any information other than the name of the concert. Upon realizing my mistake, I contacted their customer service to have my ticket refunded or exchanged for the representative told me I'd have to go through a three day process just to hear from an agent who could assist me, and told me that no refunds are possible. Any other ticket provider will give you a much better service than this platform, avoid it if you can.

Do not use StubHub International!!! I used StubHub to purchase tickets to a soccer game in Mexico City at Azteca Stadium. It was the America vs Chivas games originally scheduled for September 23, 2017. Then Mexico City had the devastating earthquake that caused a rescheduling of the event. I immediately contacted StubHub before I left the United States on my trip to Mexico City.

This week I had a very upsetting experience with StubHub. I purchased tickets for a show this Saturday. I bought the tickets from StubHub in May. I paid a ridiculous amount of money for them. Over the weekend I got a phone message and email that the tickets I purchased were invalid. I call first thing Monday morning. The gentlemen on the phone was nice and said they would re-issue tickets of the same or better and that they would email them to me.

Ordered last minute tickets to NCLS game 4 from StubHub as a gift. Selecting location, price, etc went fine on their site. Payment process went smoothly. The only glitch is that tickets weren't available for about 3 hrs, which wasn't really a problem but a little disconcerting for finalizing travel plans. Tickets on app were accepted at the game and everyone had a great time. Although many of the following reviews are negative and, honestly scared me a bit during my wait between payment and delivery, I would not hesitate to use StubHub again. In hindsight, would price shop a little next time but seemed easy to go with a well-known company and prices were in the range I expected. Overall, based on my experience, no qualms recommending to my family or friends.

I bought tickets for a football game. A gift to my husband and son for their birthdays. They are both big fans. Have never been to a game. I have always wanted to get them tickets to go found these on StubHub. I spent $145 on them! After I received them in the mail I noticed they have student ID required on them. Called to find out what I can do about it. It was not posted very clear on the site. Obviously I would not have bought them otherwise. They were absolutely no help at all!! They told me to try to sell them again. Chance of not selling them and just losing out on my money! So now I'm stuck with two worthless tickets! And no gift for my husband and son because I spend all that money on worthless tickets, that they will not help correct! DO NOT USE THIS SITE!!!

I sold a ticket on SH recently. The only ticket option available was ticket in hand, although my tickets are electronic (mobile ticket). I didn't think much of being able to 1. Change it to electronic by calling customer service or 2. Advising the buyer of the great news - no mailing needed, I can send the ticket to you electronically. I was initially stomped by the tone of the SH reps who sounded like this may not be possible. HUH? Who wouldn't want their tickets electronically vs in the mail shipment? Still not realizing, I go about my day. SH calls me this evening to say the buyer DOES NOT WANT THEIR TICKET ELECTRONICALLY and wants to cancel the purchase. Wait what? Yeah, the buyer prefers to get the ticket by mail.

I recently purchased tickets from these thieves. They are selling tickets twice as much as Ticketfly. Won't let you get a refund and are charging a fee to resale. The 2 tickets I purchased were at the same price as if I'd purchased 4 from Ticketfly. Don't buy from these guys.

I made a purchase today on StubHub for two NHL tickets. Awesome deal... Order was cancelled 15 minutes later. I called and spoke to a representative to find out why my order was canceled. I was told that the tickets were fraudulent, non-usable, and that the order was canceled for my own protection. Basically, I got scammed and I should be thankful that this was caught, so that I didn't have fake tickets for a game I wanted to attend with my son. Fast forward 20 minutes later, the exact same tickets are on StubHub again, and the cost is significantly more!! So, I called again into StubHub to see what was going on. Because, if these are indeed fraudulent tickets and why are they back online? This time, the representative tells me that there was a glitch in the system and I shouldn't have gotten the tickets for the price that I did.

I purchased 2 tickets for The Rolling Stones concert in Barcelona, Spain for $677. I flew from Los Angeles to Barcelona specifically to see this concert. When I arrived at the venue I was denied access and told my tickets were no good. I have several email threads going with StubHub because they are refusing to return my money.

This organization entitles itself to unethical if not illegal access to your credit cards accounts to make unauthorized charges. I purchased a ticket to a Roger Waters concert in Las Vegas through Stub Hub but due to flight cancels and an uncertainty that I would make the trip, I placed the ticket up for purchase. A soon time later, I CANCELLED the listing and made the concert, ticket honored as valid without issue. The NEXT DAY I received a notification a purchase transaction was in process. I never received any sort or payment, credit, anything.

Bad, Bad Bad experience. My daughter sold 3 tickets for a Show in Canada, around a month ago, still waiting for payment; every day she contacts (more than once) the Customer Service Department, calling or chatting, every time another excuse, bottom line, looks like a SCAM. They sold the tickets but she hasn't receive the money yet... I will really RECOMMEND NOT USING their Services... If I could rate them with "-10" (minus Ten) I would. Shame on them!!!

I kind of wish I didn't have to write a review, but I wanted to share my experience and hope it will be of value to other buyers in the future for StubHub. I bought a ticket for a concert a few weeks ago. It was a sold out show and I had no other way of finding tickets other than StubHub. On the day of the show, I got to the venue in Los Angeles and I went in line. Many people bought their tickets when they went on sale on the website that offered them. A guy comes out and says something like if you bought your tickets from a third party, you won't be able to go in. I said I bought mine from StubHub and he said I should be fine, but they will check and see. Later, he comes out again and says he is going to do pre-entry into the venue to check IDs and IDs must match the name of the person who bought the ticket and if we don't have names that match, we need to go to the back of the line.

I'm a longtime, very satisfied StubHub user... both selling and buying. Never had an issue. Yesterday, I purchased some Hamilton tickets (Los Angeles) for an excellent price. Order was confirmed, and then a few hours later cancelled by the seller. StubHub offered me a paltry $100 voucher to use on future purchases. I asked for replacement comparable seats, which there were thousands. I even said I would take tickets for any of the 100+ shows for rest of 2017, and within 3 rows of my seats... there was plenty of inventory. They refused. Basically, the FanProtect guarantee means nothing.

I had bought a garage pass for a Bears game against the Falcons. We arrived at the garage site where there was numerous cars trying to get in but the gates had a malfunction so we tried calling the garage management to no prevail so me and others who bought this garage pass from StubHub had to find another garage so we did... Called StubHub to inform of the situation and they also said they were receiving other complaints with the same garage so they said we will be reimbursing your full payment as they did... Two weeks later they sent me an email that they are gonna charge me for the whole amount. They found a way to scam your money on a technicality of using a legal matter to SCAM YOU so they recharged me. PLEASE DO NOT USE THIS COMPANY FOR ANYTHING. THEY ARE SCAM ARTIST. "STUBHUB" STAY AWAY FROM.

I purchased two tickets for a Cubs Cardinal game in a all inclusive party suite via the Stubhub app. Without notice Stubhub switched my seats a day later to a non-all inclusive section. After I noticed the change Stubhub argued with me that the seats were just as good. Their overseas customer service manager made me out to be the ugly American just for expecting to get what I had paid money for. They have hundreds of tickets in other all inclusive sections still available but refuse to use them as a replacement claiming they couldn't because my tickets had already been replaced, with tickets I didn't want.

Sold some tickets thru StubHub. StubHub comes back a day later and tells me the buyer couldn't redeem the tickets! I of course, freak out because not only was I going to lose the money (after already having had to take a major loss on just reselling them) but my reputation, plus the feeling SOOO BAD for the people who bought the tickets!! HORRIBLE HORRIBLE feeling. So after talking directly with the StubHub claims dept I'm told I needed to do the investigation myself... Ok fine.

I splurged on September 7 for 4 tickets to the NYC Ballet on September 21. We are celebrating several things and we decided to make this special. The tickets were not cheap, but we found 4 seats together in the middle in the front and this was going to be a once in a lifetime experience. I was told the tickets would arrive no later than September 18. We have plans to leave September 20 for NYC. On September 18, I got a phone call from StubHub that the original seats we purchased at a very high cost were no longer available! They were going to switch us to another row, further back and not center, at the same cost.

Getting ready to drive to the DM concert - and my tickets are not ready - 4 days before the event. The customer service reps were basically worthless. I really wish I had seen all these reviews first- not a good situation. STAY AWAY.

I ordered tickets on StubHub for Aspen Jazz fest. I attempted to access the site to download my tickets when I arrived at the Festival, the StubHub website was unavailable on Labor Day weekend. I tried unsuccessfully to access the ticket that I had bought and could not get through due to server issues at StubHub. When I called to request reimbursement they refused to accept responsibility for their platform not being available on a holiday weekend. This is not a business that anyone should do business with based on my experience and the hundreds of other complaints listed on this site. I will not use StubHub again.

I normally don't do this, but this has been the most ridiculous experience I have had with a customer service group. I recently purchased tickets to a John Mayer concert. Come to find out I was unable to attend the concert, I ended up selling them through StubHub for less than what I bought them. Okay; no big deal. It was my fault to begin with. A few days later I receive an email stating the concert was a week away and asked if I was ready for it. I thought this to be strange since I had sold the tickets, so I log into my account and notice two tickets under my name as being active as if I was still attending the concert. I thought maybe I accidentally bought two additional tickets without realizing it so I listed the tickets and they sold right away. Perfect, everything was going good. StubHub sent me the money for all the tickets I sold and Paypal confirmed it. This is where things get suspicious.

I wish I have read the reviews on StubHub before using this BAD service. I unfortunately used their services to buy 2 tickets for the Wicked. They have charged me 25% service fee which was not clear and I was mislead by omission and not being clear about their commission! I received the second day a call to let me know that the chosen seats do not exist and that they have changed the seats to better ones! I also discovered that I need to visit them to collect my tickets and these cannot be emailed to me. I had to go physically to their offices and was stuck in huge traffic jam on Broadway which have led for me to arrive 30 minutes late to the show. Just DON'T USE THEIR SERVICES.

I bought two Lana Del Rey San Francisco tour tickets on StubHub on 8/20. They just emailed me and had me call them today because there’s some issue with my order. I don’t check that email every day, glad I somehow did today. Then I spent an hour waiting on the phone for someone who can assist me. Then the representative said unfortunately the seller couldn’t provide the tickets, and all tickets are sold out on their website already, all they can do is to refund me the money and give me a 10% off coupon that I can use within a year. 1. I purchased the tickets on 8/20, it’s Saturday, 9/2, today, and the concert is next Tuesday, 9/5. 2. Now I have to purchase that on the site. I usually buy resale tickets again with an additional $110. 3. Since it’s too close to the concert, the ticket won’t be delivered to my place, I will have to pick them up myself (please pray for me I will get them without any troubles).

So I purchased 2 tickets on March 2017 for the Coldplay concert on Aug. 28th. Tickets came to my email with the seller's name, I called StubHub to fix it and they said that it shouldn't be a problem. Day of the concert, (and we live 4 hours out of Miami) we show up and when they scanned the tickets, they came back as "fake". We went to the ticket booth and were told that our tickets were already used and they kept them, leaving us standing outside! We spent over an hour trying to get in touch with someone from StubHub, along with 4 other couples that had the same issue.

I purchased 4 etickets on Ticketmaster for the show in New York. We were unable to use the tickets because of illness and had to sell quickly on StubHub as another sale fell through. We were informed after the event that 2 of the tickets would not scan and we had to refund plus penalty. We followed up with Ticketmaster and the venue, who said there was no scan history kept for this event. So in the end 2 tickets of the 4 purchased together were deemed legitimate and 2 were not. Our I000 selling amount resulted in a cheque for 130 as StubHub then "purchases" tickets for the end user at my expense. Apparently StubHub "cut us a break" and didn't charge us for everything because we attempted to find out what went wrong! Is this a common problem?

I bought two 2nd row, section 2, floor tickets to Shania Twain Frank Erwin Center Austin show. The seating chart showed 2nd row stage seats but all other ticket sites show a walkway where section 2 should be. The tickets don't exist. I immediately try to cancel and try again the next day and the next. They say they can't do anything without confirming the chart with the venue. Here's the catch. It's been 3+ days and the chart is still the same. Still showing tickets that don't exist selling for big coin. These guys are bad. Big scam, intentional and they're fully aware.

I purchased a ticket from stubhub.com on August 17, 2017 and selected to use my PayPal account to complete payment. After making my purchase, I noticed a withdrawal on my checking account. I logged into my bank account and saw that a withdrawal to PayPal had been made in the amount I paid to StubHub for my ticket that should have gone onto my PayPal credit. My PayPal settings are to utilize my PayPal credit as my primary form of payment. I logged into my PayPal account to verify that these were still my account settings, and they were. I also saw that PayPal had a transaction for the amount requesting to draw on my bank account as the selected source.

StubHub now requires CELL PHONE data for you to get a ticket. Really. StubHub is a piece of crap agent. When purchasing the ticket, you are know hounded with SPECIAL OFFERS... God forbid you forget to uncheck one. The cell phone app is no better, hounding you again and again and again to receive offers. GO AWAY!!! All I wanted was a crummy ticket you piece of crap operation. And the fees are still outrageous for the service and the inevitable spamming that will result from having to use the app. Stay away at all costs.

I listed tickets as row2 and they sold. The buyer complained as the tickets say row 4. Rows 1&2 were removed a few years ago so row 4 is the actual the 2nd row. I was told to prove this and I did have the University prove it to Stubhub and the buyer. I was told the buyer did not care and was returning the tickets. Obviously they just decided not to go to the game and this gave them an excuse to return the tickets. The tickets were not returned for two weeks and arrived just 3 days before the game. Despite this Stubhub billed me for the return and it was over $300.

When I posted 2 tickets for sale in the new Atlanta stadium for the September 4 Tennessee - Georgia Tech game, apparently I chose the wrong section on the site by mistake. My seats are in Club Section 212, which is on the 45 yard line (home team side). Apparently, my mistake was choosing Suite 212, which is on the goal line (home team side). I used the Stub Hub drop down menu to pick the seats from the options given. (I should also note that I had tickets sold on Stub Hub for another event and the same procedure was used. That buyer has kept his tickets with no concerns raised.) I will add these tickets were posted around July 10th, and sold to this buyer within about a week. And I had the lowest prices in the section by a good bit (175 purchase price, being resold for 395).

We purchased tickets to Harry Potter production in London... I don't know where to begin with this horrendous experience. The theater does not recognize tickets bought on the secondary market! That includes any tickets bought on StubHub. We did not find this out until the day before the show. After traveling abroad to London to see the show we were told that tickets were invalidated by the theater. Needless to say Stub Hub has been obnoxious to deal with and has not agreed to refund our money despite documentation from the theater that they sold us fraudulent tickets. Will not use Stub Hub again!

I purchased a ticket from StubHub for a Coldplay concert at Metlife Stadium on August 1, 2017. Five minutes before the concert was to start I received a phone call on my cell stating that the ticket was not available and that a substitute ticket is being issued to me via email. I checked my email and saved to my phone before heading to the concert - luckily we weren't already there!! When I got to the ticket venue I was told by the custodian that no such row existed for the new ticket issued to me. I was provided by StubHub a substitute ticket for a seat that was not even in the venue. This was my first and very last purchase through StubHub!!! Buyer beware!!

I've operated as a buyer and seller throughout the years with StubHub with positive outcomes until recently. Looking to sell individual NFL games but season package was listed and sold at game individual ticket price. Site sets you up for a negative outcome allowing both individual games and full season to be listed simultaneously which should be impossible. Also asks for price per ticket for season package but uses that as price per package. I called to attempt to resolve this and based on my call the sale was cancelled and 40% penalty was taken from my credit card on July 21st even though I never cancelled the sale and had until September 4th to fulfill or cancelled the sale. I've received assurances that my card would not be charged, I would receive callbacks and my calls would be audited by a supervisor. All not true.

I have purchased tickets on StubHub many times. And I've never had an issue. I went to purchase Mets tickets for the July 30 game on Friday night July 28. I saw some field level tickets in short left field for about $162 for four tickets. It was a good deal so I went through to attempt to purchase the tickets. When I went to confirm the purchase of the tickets, the StubHub website responded those tickets had already been sold. No problem. I could go search for more tickets that were available. So I clicked on the "search for more tickets icon" on the stub hub page. My screen then blinks and takes me to a page where I am purchasing tickets for over $400.

I had an awful experience with StubHub. I ordered tickets and they told me they would be ready by a certain date. It seems like a very trustworthy site but they really don't know anything about the seller selling the tickets to you like if they are real or if they even have them. I stayed up all night trying to get answers of when my tickets would be coming and never could get an answer. They just told me to not worry and wait. Let me just tell you my friend and I flew all the way down to San Diego to see this concert and after numerous calls and live chats I get a message saying "sorry about your order you will get your money back." I'm very disappointed with this and will never trust it again.

I purchased tickets off the StubHub website for a Bruno Mars concert in Sacramento for July 18. When my mom sister and I got to the Golden 1 Center the tickets had already been used! Apparently StubHub allows people to create tickets under one name and sell them at outrageous prices. So by the time We got there the lucky winner of my tickets got to go into the concert. We had to go to the box office and purchase more tickets. I spent over $1200 in tickets for this concert and StubHub just doesn't care. They told me the same thing they tell all the people. That they take this situation "Very Seriously". Clearly they don't take it seriously enough. The customer service agent that I spoke to wasn't a manager she was a "pee on" in her terms... like who says that?! StubHub needs to get it together and figure out a way to monitor this better. I'm shocked there isn't a lawsuit against this company yet!

Another StubHub Listing Sold Incorrectly. When this happened to me I thought I was one of few, but looking at Consumer Affairs I see I'm definitely not the only one this has happened to and I hope StubHub is paying attention and acknowledges that they have an issue with their website. Cleveland Indians vs Toronto Blue Jays on sale for $79, and next thing I know (24hrs before the game) they sold for $9! WHAT! Customer Service says they found no wrongdoing on their part and what is worse they wanted to CHARGE ME for canceling the order. With the game starting in 3 hours these tickets are worthless to me now and they want to CHARGE ME money as a means of rectifying their mistake! Really StubHub?

I do like StubHub for buying tickets but will never again sell through them. So many conditions they don't tell you about. I listed an Ed Sheeran ticket I had that wasn't going to be used the day before the concert as I was on vacation and rushing to get these tickets listed and sold. I listed on the app and uploaded the ticket from my phone without any problems. The ticket quickly sold and it seemed like it was going well until literally an hour before the concert I got an email saying the order was canceled and invalid. I wasn't trying to scam the buyer. Wtf??? Besides that it also said my account was charged $55.80 as it was my responsibility as the seller to make sure the tickets were legit. But they were???

I tried to readjust the listed price for two tickets for Redsox -Yankees game (two tickets each worth $150). The website froze while readjusting the list price to $130, so I shut the website down and reopened it. Guess what, the tickets were sold for $10 each! Will not use StubHub ever again.

I listed tickets for today's Cardinals/Mets game on Stub. At about 8:30 this morning I was sitting in my driveway and wanted to knock the price down to $30.00. While sitting in my car, I had the distinct thought to make sure I entered the full price as $30.00. A short time later I received an email telling me my tickets sold for $6.00. I thought this was more than odd, as certainly I would have recalled entering such an odd amount.

I purchased concert tickets from this company. I've never had any issues with StubHub when purchasing tickets for an event. Well on this day, I paid over $300.00 for these tickets and I received a confirmation number from StubHub. When I went got home to print out the tickets, I received another email stating my order has been cancelled due to an issue with my acct supposedly. As soon I read the email, I called to find out why my order was cancelled and my account had been shutdown and placed with the "Trust and Safety" Dept, StubHub states it was for verification purposes as to why they cancelled my order. Apparently, they weren't "sure" the order had been placed by me. My tickets were then sold to someone else and my credit card still had the charge pending instead of being released immediately.

STUBHUB IS A SCAM! I deactivated tickets on 6/22/17 that I was trying to sell on StubHub's site. I signed off and signed back in to confirm tickets were not listed on their site or still in my account AND I VERIFIED THEY WERE NOT LISTED. I was told this is a common problem that they magically reappear so if they do sell they will charge you at least 40% of the sale of the tickets. Sure enough a week later I get an email the tickets sold??? I contacted StubHub immediately and was told I would be charged at least 40% of the sale or replacement tickets (a minimum of $300.00 fee). WHICH I HAVE BEEN ALREADY CHARGED TO MY CREDIT CARD. I was told their IT dept will be contacting me within 48 hours. I have been contacting them every day, and I'm still waiting for a response as to how this happened. EASY MONEY FOR STUBHUB!

I purchased online tickets from StubHub for July 3, 2017 game between Rockies and Cincinnati Reds. I reviewed my seating online, ordered row G29 seats 28, 29. On my arrival to the stadium, I was informed that the seats was removed for fireworks show. My girlfriend and I was informed we would have to stand the entire show. My girlfriend and I are close to 60 years old and expected to stand for 3 hours in the sun. Plus you couldn't see the ball field or game. Watch yourselves with StubHub. I contacted the main office. They refused to refund my $111.00 because the tickets was considered general admission. My tickets show two assign seats row G29 seats 28, 29. I've learn now to book direct with Rockies. My tickets would of been lot less. Rockies booking was sorry to hear our story. They tried to get us seating. Game sold out. Watch out everyone that booked July 4th, 2017 tickets with StubHub.

Phillies vs Pirates Event Tickets - Looking forward to a nice night with family and friends. Embarrassed by StubHub complete incompetence. My first and last experience with this company started by buying tickets at 10 am. Received confirmation and printable tickets. Looks good. At 5 pm just as we are heading to game I got a call from StubHub that my purchase was fraud? And they turned around and gave me another set of fraud tickets? Yes a second set of bad tickets and unknowingly I headed to Philly. Obviously I could not get in and was humiliated in front of family and friends. StubHub said it's reimbursing me but has not yet. And nothing for the wasted time and money for my 3 hrs up to Philly and back. Complete loser company that I would recommend avoiding. Period.

We wanted to sell our tickets to a concert that we did not want to go anymore. While listing the tickets Stubhub did not even confirm that Flash ticket sales were not allowed. They should tell the sellers that these types of tickets are not allowed for first time sellers. Ultimately we were not able to sell the tickets and they charged us a fee. They want 100$ per ticket! Even though we did not sell anything at all! They are such a scam and are just trying to get sellers' money. They were very unprofessional and harassing me with so many emails to pay up which is against what a company can do. BEWARE of this company. They are a SCAM.

Very very disappointed and embarrassed!!! Bought two tickets for the Roger Waters concert here in LAs Vegas T-Mobile arena last night. After a long wait at the gate and spending a lot for the whole experience the ticket was fake. They did not let us in. Worst possible experience for me. Never recommend StubHub. Their customer service is not very helpful too. Did not provide why the whole thing happened whatsoever. They need more than 5 business days to investigate! And it was not only us last night with the fake tickets from StubHub!! There were a bunch with the long faces and angry.

First thing firsts. Always do your research before buying tickets. I purchased NBA preseason tickets assuming they could only be obtained thru StubHub or ticket exchange. I found out later that I could've purchased the same tickets from the venue for 1/3 of the cost. Instead of paying 32$ per a ticket, I ended up 100$ per a ticket. StubHub does not care about the fans who make their business possible, rather they only care about the profit from price gouging greedy sellers. There is a reason there is no ticket price comparison information available. They profit off of keeping fans in the dark. This business will inevitably implode. Screwing over the fans which are responsible for your revenue is not sustainable.

Their customer service department is the worst. They have no care in the world on what the customer is all about. They get 10% mark-up on the tickets they sell plus an outrageous and high price transfer fee, and they get 10% premium from the seller, and the slowest to pay them as well. They will get the person's money ASAP, and sit on that for several days until they feel when the time is appropriate to fulfill their obligation. Trying to work with them is like talking to a child in the first grade, and I am probably doing a disservice to the first grader.

After years of purchasing from StubHub, I made my very first listing for an event I couldn't attend, and sold the tickets. Two weeks after the event I get an e-mail from StubHub stating that they have opened a claim against me due to "invalid tickets", and would charge me what I earned in the transaction in addition to a fee that would double my balance. Allegedly, the buyer was denied entry from the event because of a scanning issue with the tickets. StubHub includes in the e-mail a list of things I can retrieve from the venue to counter this claim. Yes, StubHub does not do any research, like any responsible organization would, but immediately points blame at the seller and requires them to fetch scan reports from the venue. This is a simple call they could have made on their own, and based on what I found out, would have saved them an accusatory e-mail towards a regular customer like myself.

I purchased tickets in February to the John Legend concert that was to be on May 21st. May 21st came along and I go to the venue page to get the address and look at the rules.... to find out the concert has been RESCHEDULED to the 23rd. StubHub never emailed me of this date reschedule. I call StubHub to see if I can get a refund because I cannot make it on that date. They told me they don't give refunds and I would have to resell them. I list them on their website to resell. My email told me I would receive the tickets electronically on May 21st. Never received them so I called customer service. They told me they would come within a day. Next day, still no tickets. The day of the rescheduled concert, the tickets did not sale because I NEVER GOT MY TICKETS SENT TO ME!

Acted as a seller for first time. Sold at face value - I wasn't looking to make any profit. Unfortunately I posted the tickets on the wrong date of a 2 day festival (it wasn't clearly marked) and I was charged the full cost of one ticket. Terrible customer service when I called to and explained the situation. It will be the last time I use StubHub as both a seller and a buyer. Customer service is brutal and the app is badly designed. Service fees are also much higher than competitors'.

I purchased 4 concert tickets for over $1100 early April. The seller had stated in the ad that the tickets would not be available to send until a later date (at least 3-4 weeks at the time of purchase). It was still in advance of the venue, so I didn't have cause for concern. Within days, I received a UPS package with a "confirmation" letter of the purchase, but wasn't alarmed there were no tickets included as the ad stated the tickets wouldn't be available immediately. After a month or so passed, I grew concerned as the venue was upcoming. I checked my account on StubHub to see the status of my order. To my surprise and dismay, on my order it showed the tickets were "delivered" back when I received the confirmation. I immediately contacted StubHub and filed the complaint with the facts of the situation. They stated they would reach out to the seller to get a reprint.

Bought 2 tickets to Yankees-Royals for May 25. Game rained out - resched for Sep 25. Can't go, have to work. Spoke to StubHub rep + supervisor. They won't refund the $$$ nor will they allow me to exchange/attend another game as would the Yankees. All they will allow is re-listing the tickets but with no guarantee of getting what I paid or even of any sale at all. Bottom line - only way it makes sense to buy from StubHub for Yankees is day of game.

The website is very user-unfriendly. I bought expensive Broadway tickets for the incorrect date and tried to correct the mistake 10 minutes later and was unable to exchange or cancel the order. I am not really sure that I made the mistake because I could not print my tickets at the time of purchase. I will NEVER use StubHub again.

We were visiting Madrid from Hong Kong in May and purchased a pair of football tickets between Real Madrid vs Valencia through StubHub. We got to the gate 15 mins in advance only to find out that the turnstile machine recognizes our ticket but it will not let us in. We were told by the guards to go to the ticket counter number 14 to check our tickets. The stadium employee at the counter number 14 scanned the tickets and told us that there are people already inside the stadium with the same tickets and we were scammed. He said it happens and we need to contact StubHub to get refund. It was 5 mins before the game so we had to run to the other end of the stadium to buy another tickets.

I purchased UFC tickets through their website and they sent the tickets to my default address which is in another state. I entered the correct address for shipping but it selected the default. I accept that part of responsibility. The company offered nothing, no refund, partial, credit similar tickets a coupon? The fee back nothing. They claim they did their diligence. Their website defaulted to an old address. It ruined our weekend.

I just got off the phone with a supervisor, Brett, who I wished to talk to after having a promotional code taken off my pending purchase. I was purchasing a single ticket for myself just two hours earlier and was on the phone with a very nice gentleman who helped me acquire a promotional code to get $20 off the ticket. I had to make a few phone calls to make sure I could afford these tickets, seeing I am a college student and these tickets were very expensive; more than twice what they were before they sold out on the original website. This promotional code was very beneficial to me and I was very excited to use it (I signed up for visa checkout just so I could).

I purchased tickets to an event on STUBHUB. On arrival the event on 8 April 2017, I was denied entry to the event as the tickets were not valid. I have provided all the proof to STUBHUB. I have provided a formal letter from the Host event organizer to confirm that I was denied entry and that the tickets were not valid. STUBHUB are not honoring their guarantee. It is a dud company and DO NOT BUY TICKETS ON STUBHUB.

Wanted to provide my parents with a great Christmas gift. Searched for "best available seats"... and come across 4 tickets for Tom Petty & the Heartbreakers at Verizon Arena. Bought the "best available" within my budget on 12/23/16... which note was over $500 worth of tickets for nosebleeds. Finally received tickets for download the night before the concert on 4/22/17... with buyer's name and face value of $36.50 on each ticket. Went to Verizon Arena's site... and see that the SAME tickets I bought were only $15 damn dollars. There were FLOOR tickets available for a quarter of the cost I paid for my tickets.

I bought in one-month advance for 4 tickets of BPL game in Southampton taking place on 15 April pm through StubHub, after reading the below service commitment on their site: "How do we protect the buyer? The seller will not receive payment for the ticket until the buyer has attended the event. This way we can ensure that the ticket is authentic and corresponds to the location that the buyer has chosen. "

Beware of Mailed Ticket options from StubHub. Although StubHub has always come through for me, the latest experience with them proves that they are not a dependable source for tickets. Beware that they do not verify the sellers/or the tickets from their sellers. We purchased 3 tickets for Magic Mike for my mother's 70th Birthday. They were over face value and in the front row. Definitely the spot for my 70 year old single and widowed mother to have a fun and memorable night for her birthday. Flights were purchased, babysitters confirmed, pre-party at the venue confirmed. The option to get the tickets as a download was not available, only the seller could mail the tickets to us. What did we get in the mail a week later? An envelope with a sheet of paper with a generic printout from the StubHub website. No tickets.

I made the mistake of twice using this con company to buy tickets for an MLB playoff game and an NBA playoff game. Both times the tickets were charged immediately to my credit card yet both times they never arrived! They do not have customer service. They are immoral and unethical. They allow sellers to pull tickets for better prices. I will never buy anything from them again, ever. I've switched to Vivid and have my tickets in hand for the OKC game on Friday. Don't gamble with Steal Hub. They are a nightmare and conveniently "disconnect" or hang up on customers they don't want to speak with. HORRIBLE!!! I would give them ZERO stars if possible.

Do not get into this trap, tried selling my flash seats to a concert. There was a drop down that reads, buyer to create flash seat account to purchase these tickets. One set sold for 1000.00 usd, then realized that StubHub could not sell these tickets, contacted them, apologized, cancelled transaction. Week later 450.00 was withdrawn from my credit card??? They said it's policy and in fine print, got to be kidding me, I spoke with them 5 times to rectify this. They said I signed agreement that's life, I did not give up and after several attempts they refunded me 227.00 and they kept rest. Total bs, greed, terrible company, if I could give them a minus 1 I would.

I purchased 7 tickets on row AA for the Kings and Rockets game on 4/9. I purchased the tickets a week before. After not receiving the tickets and on the day of the game, I called StubHub. They told me that the tickets I purchased could not be delivered by the seller. So they offered me 7 tickets 5 rows behind the seats I had originally purchased and gave me (after substantial arguing) $200 credit. Then these tickets were never delivered. This all went down on game day, after I had 5 people fly in from out of state for the game. On the day of the game, I called again and was told that these tickets were no longer available (again) and they offered me a split of 5 seats in one area, and 2 in another area. Not acceptable. No additional refund, and they don't seem to even care.

We purchased three tickets to the Jeff Dunham concert, 4 months in advance, via American Express, whom repurchased them from StubHub. We arrived at the venue only to find the tickets were duplicates and the other tickets holders had already arrived. We went to the box office of the Richmond Coliseum and were told there was nothing they could do and this was not an uncommon occurrence. We contacted American Express and were assured of an immediate refund of the tickets. This is insufficient compensation in my mind as we purchased tickets in good faith and we received no value for the purchase. I will continue to pursue this but I feel it should be noted that the buyer should be wary of these scams.

I ordered tickets to Green Day at 1st Bank Center on 4/5/17. Was charged over $650 for $140 face tickets!!! If this is not pure greed I do not know what is. Please do yourself a favor and do not buy from StubHub unless you have more $ than brains. I have learned my hard lesson.

I would give StubHub 0 star if possible. The experience is unpleasant. Bought the ticket for Hong Kong 7s and paid 669 SGD up front. Passed the committed delivery date but still no response from the website. Every time I contact them, the call center only told me "NOT TO WORRY" and no information on when will it get shipped. VIAGOGO has much, much better customer service.

I asked for the method of my payment to be changed to credit card because the Stubhub tie to PayPal didn't give me an option to select what method I use, LIKE ANY OTHER SITE OFFERS AS A BASIC so I added my credit card so they could cancel the Paypal draw from my bank and I assumed the problem was fixed. But now I have a massive overdraw in my bank account and I can't do anything about it until the refund which should have been a cancellation goes through into Paypal and for every day that it takes I'm going to get slammed with NSF charges by my bank all because Stubhub doesn't offer basic service like all other Paypal affiliated companies.

When checking out the terms for listing my tickets on Stub Hub I learned that they would remit my earnings via check within twelve business days (per THEIR website). This was in Feb. 2017. My tickets sold three weeks later but in the interim Stub Hub changed their policy to require direct deposit. They won't pay me without my bank routing and account numbers. And their website still reads that a check by mail is an option. When I contacted them they told me that the info on their site is incorrect and I shouldn't be surprised as their terms are subject to change. I promised to never do business with them again, but I still can't get paid.

We bought 3 tickets for the football game on 7th of May at Camp Nou. We paid them immediately. They asked us for a local address to send us the tickets but we explain that we do not live there or have any friends or relatives. Unfortunately neither the hotel we have booked (Travelodge Barcelona Poblenou) accepted to receive the tickets for us to take them when we arrive. We asked the StubHub to send them via e-mail so we can print them. They said, "No." We asked the StubHub if they would like to communicate with the hotel themselves so we can find a solution. They said, "No." We asked for a refund!! It was like they have never read that part.

I purchased Denver Nuggets tickets in row 10 for my son's birthday. When I went to the flash account to verify them - they were not there. I called StubHub and 37 minutes later all they were able to give was tickets in row 28. They said they would give me comparable tickets - these are not comparable. I could see other better tickets for sale for the price that their replacement tickets were being offered but they would not offer those. My son is very disappointed. They wanted to just cancel the order all together.

Do not sell your tickets on Stubhub. I am sure it works fine if everything flows smoothly, but if not then you could end up paying an unlimited amount of money. My listings disappeared. I am now liable as I sold my tickets back to the original vendor as I thought they had been taken down by Stubhub. Someone subsequently bought my tickets. I now have to pay a £25 admin fee plus the difference for new tickets sourced by Stubhub. If the tickets they source cost £500 more than the price of the tickets I put up, I then have to pay the £500 difference. There is no cap on this. It seems it's up to their discretion. Plus I have to pay the admin fee even though it was their fault. At the worst they should just charge an admin fee to me and refund the buyer's money back to them.

DO NOT USE THIS SERVICE TO SELL TICKETS! In addition to charging you 10% of the ticket price, StubHub charged me a $120 fee because I did not mail tickets within 24 hours of a sale. I never saw any requirement to stay on top of the ad constantly, although I am sure it's the fine print somewhere. When I buy tickets from them I am told they will be delivered within a week of the event. I was checking the ad weekly and the event was still 5 months in the future. When I called to protest this insane "fee" I was told they never refund any fees. They stole $120 from me without warning and they keep your credit card on file to charge at will. I couldn't even delete the account or my financial information without waiting on the phone for their help. I will NEVER use this site again. Sell your tickets on Craigslist where there are no crazy fees or dishonest money making practices.

We purchased tickets with StubHub to a Memphis Grizzlies game at FedEx Forum. We spend $355 on 4 tickets. Never been to FedEx Forum. I always go by the view they provide but this time got screwed. Picture shows seats way closer than where they actually were. Called customer service and they said it was just an idea where the seat was. What!!! I have used several times and the view is always pictured. Very unhappy and deleted StubHub and will never use again.

I ordered tickets to a professional basketball game, Washington Wizards, fairly expensive tickets. StubHub sent them via UPS. UPS claims they delivered the tickets but I never received them. Because of my credit card company request, StubHub did ask UPS to verify the delivery and UPS investigator says it was delivered. Neither StubHub nor the Wizards will do anything about this. I asked the Wizards to check to see if anyone is sitting in the seats for which I purchased tickets and they declined. My credit card company may make this right by refunding my charges but that is uncertain. What is disturbing is that Stubhub will not do anything more to make this right except for asking for UPS to check on delivery and only because my credit card company requested it.

StubHub sold me a worthless ticket and even forced me to go far out of my way to pick it up (I would have thought it was an e-ticket). No refund because the 30-day window for refunds is 4 days expired.

I regret I have not reviewed these complaints before I click enter on StubHub... and this is because when I asked them next day where are my tickets they said: "They will be provided to you few days prior to the concert which is end of May." Ridiculous isn't? However I gently answered "Please provide me tickets ASAP as I am the legitimate owner." They said: "No because we want to avoid frauds." Should I cry or laugh?

StubHub you are nothing but scam artist and if you are thinking about using them, please don't! They overcharge you. I'm very pissed that I discovered this site and not in time to be scammed out of 3 tickets. I literally could have bought them from a different site except instead of 3 tickets which cost $101 I could have gotten 6 for that price on any other site. I can't believe I didn't shop around first. The only thing I can thank you for is now I know who to never use and definitely never recommend them to anyone. ** StubHub???

On 3/7/17 I searched for best price for Art Garfunkel concert at Thousand Oaks Civic Center. StubHub said, "We've crunched the numbers to find the best value tickets for this event..." I purchased 1 ticket, thinking this was a discounted price. StubHub price $150 with fees $187.50. After I completed the purchase, the ticket is shown with an actual ticket price of $75 issued to MICHAEL **. Not anywhere before I purchased the ticket did it say the ticket may be HIGHER THAN ACTUAL PRICE. I called StubHub to get my money back and they basically told me how stupid I was to not know that the original ticket was from a third party who doubles the price of the ticket.

I bought a couple tickets at $80 a piece and now the tickets for the same section are about $20 something each. I contact them and demanded upgraded seats since I'm paying triple for what they are worth now and they didn't do anything about them. It is so disappointing and it's such a ripoff! They just blame it on the whole marketplace. That's BS! They should keep it fair and consistent for their customers.

A friend and I wanted to attend a concert. She said that's get them through StubHub. I normally don't buy through 3rd parties. So we went on the site. She said it's tickets on there. I went and bought a ticket and she can't get the other one that's for sale in the same section and sold by the same person. Why? Because now we have to buy both tickets because it's sold as two or none. I understand people want to sell their tickets. However the tickets should be sold separately. Very unhappy and now she don't have a ticket and I have one ticket that's most likely not going to get sold because it's one seat. Plus the tickets are overpriced. I'm not in to ripping off people so my ticket is for sale for less than what I paid.

I bought last-minute tickets to watch the soccer/football game between FC Port and Juventus Turin. I arrived on time at the place mentioned in an email. Contact person wasn't there, told me that he had left because, according to him, I was late (as I said, I was on time). Didn't even try to reach me on the phone before he left. I don't know what he did, could well be the case that he sold them twice or whatever since the way StubHub works you can simply sell tickets without giving them to the buyer apparently.

First time I used StubHub to buy tickets for a concert. I bought the tickets and they replied that had been a mistake and the tickets were not available. I asked for the reimbursement, and they paid me back CAD 42 less. Never deal with them again. Very disappointed.

On 11/1/16, I purchased 4 tickets as Christmas presents for an event in March 2017. I just printed the tickets today and realized I paid 120% of the face value of the tickets. I called StubHub to complain and they said they are a marketplace and don't monitor pricing. People can price the tickets whatever they want. I told them that I would never have purchased the tickets knowing the 120% increase but never saw the face value.

Worst ticketing agency ever. I signed in to my account and was unable to access a $200 egift card I had saved to my account. Spent 4 hours and 8 pages of Chat time to be told I would do better if I called someone in the morning. They told me I had to enter my credit card information even though I had money in my account on StubHub to use. This was wrong!!! I then call the next day only to go through a similar issue, having to give my credit card info all over again. I was told the tickets were purchased and I would received an email. I opened the email and followed the directions. Opened my account only to find I had no tickets!!! I ended up spending well over 6 hours to buy 2 tickets. I would NEVER recommend anyone using StubHub!!!

I used StubHub for the first time last year. I purchased 2 concert tickets to see Black Sabbath in Toronto. While it's disheartening to read the bad experiences some people have had with StubHub, I can only base my review on my one-time purchase. Based on the positive experience I had I will use their site again.

Fraud Facilitators. I really wish I would have taken 3 seconds to investigate the site before purchasing tickets. I fell victim to presale - scalped tickets. I didn't realize it until the day after and StubHub told be to get lost after several conversations with them. I paid double for tickets that were not even for sale yet, I hadn't realized that the vendor wasn't selling them yet. I will never ever buy tickets from anyone other than the vendor in the future - expensive life lesson.

I ordered 2 tickets from StubHub for the Kansas University basketball game on Saturday 2-4-17. When I bought my tickets the image from where I was going to sit presented a closer image than what I received. When I got to the game I found out I was sitting in the last row of the arena with a ventilation pipe behind us. Totally Disappointed on these seats and the process on how StubHub presented my seats. I KNOW STUBHUB HAS A DISCLAIMER on the image, but at least you can tell the customer that you will be sitting in the LAST row or show them exactly where they are sitting.

This company should be closed down. It's complete fraud and its business conduct is very unethical! I purchased tickets for a Premium League football game in the UK via their website. They had many tickets available all different prices. So I went for the higher prices ones expecting better seats. I was so excited and when they rang to confirm I couldn't wait. Before the phone call ended I queried the seat details so I could see where I would be sitting. This is when I know I'd be conned!

As a first time buyer, I am so disgusted with how StubHub and any other resale company can allow people to resell their tickets to any event for almost triple the value of the ticket in the first place. I love how they back their seller but the buyer has to "deal with it" when they receive their tickets. I asked the Customer Support why don't they show the face value we are buying it for and let us decide then if we want to pay that much more for the ticket. It's a true ripoff and of course they are able to get away with it. I can see paying a little more for a come up but when I pay $245 for $120 worth of tickets, that stings.

I have bought tickets to hockey game and the time I went there, I was told that the tickets are below age 16. It was not mentioned on the website once I bought the tickets so I had to go all the way back, I didn't given a replacement ticket. It is such a shame for a company like that. I will never buy tickets from that website ever again.

I am a long-term StubHub user with over 40 selling transactions. I sold my Chicago Bulls tickets for the 1/17/17 game through StubHub and as usual I uploaded my barcoded tickets. On 1/18/17 I received an email from Kelly at StubHub. It stated my sale had an invalid ticket claim from the buyers and I needed to provide a scan report. I called the United Center and got a hold of a Manager. She said it showed the buyers entered but somehow tried to use the tickets again. She also said I did nothing wrong and provided the scan report, which I emailed to Kelly from StubHub. I had talked to Kelly prior to speaking with the Jacqueline from the Bulls, but she did not call me back as requested, after I emailed her the information from the Bulls.

I would seriously question whether people should use this site, at all--despite some transactions apparently working out for some--considering the fraud I personally know is associated with it & how they HANDLE that fraud. Here goes: Someone attempted to buy front row tickets to a game in Atlanta through them with our credit card, but luckily our credit card company was suspicious & contacted us regarding it. We denied the transaction, stopping it, and then contacted STUBHUB personally. The woman I spoke with seemed very intelligent and CLAIMED their company had "already caught" this fraud & stopped the transaction. Before telling me this she asked for information that made me very uncomfortable--claiming it was the only way she could look into it for me.

Went on StubHub for first time ever, thinking it was a site comparable to Ticketmaster, etc. Bought 2 concert tickets that hadn't even been available yet to the general public in the hopes they would be great seats in the event tickets were sold out by time I could order. Bought 2 tickets for Section 300, which is up high, but like I said, I was afraid the venue would be sold out if I waited.

Filled out all the required information to sell a Super Bowl Suite in Houston, on the 50 yard line. Then I called their supposed "customer support" to get assistance listing a Suite with 14 tickets, 3 parking passes and a catering package. StubHub said I could list 6 tickets? I continued to tell them I'm selling the entire Suite, Parking Passes and Catering all included!!! Still they insisted I could only list 6 tickets? I have been selling tickets thru them for years and paying their outrageous fees too... No longer... They have very poor customer support and a lack of just good common sense? I'll pay that 15% sales commission fee to someone else. $300,000 x .15 = $45,000.00 fee plus the 10% fee they charge the buyer... So they just lost $75,000.00 in fees on one transaction... WOW.

I just purchased two tickets for the Atlanta v. Green Bay championship playoff game for $229.00 a piece. I paid for the tickets and received a confirmation afterwards that I would be able to print out the tickets shortly. I then proceeded to log into the StubHub account and couldn't get in. It kept saying that I was using the wrong password... An account that I just set up less than 2 minutes ago. Then my phone pinged an e-mail that my order had been cancelled for security reasons, so I called StubHub to find out what was going on and NOBODY could tell me anything. All the guy said was that some security department that they have cancelled the order and would be crediting my account within the next couple of days.

If I could give negative stars I would. I was traveling in Spain and wanted to go to the Drake Concert in Amsterdam. Even though I asked them to send me the tickets to my Spain address they were shipped to my US address. They were unable to send me printable tickets and by the time the tickets were shipped to me express from the US they were delayed in customs and never arrived in time. The customer service end of StubHub was completely useless and it was a complete waste of my time and money. BEWARE WHEN YOU BUY TICKETS FROM STUBHUB. Their "Fan Guarantee" is a load of crap!!!

I see that I am not alone in my horrible experience with selling tickets for the first time on StubHub. I listed two tickets for sale to an event that I was no longer able to attend. They sold around Christmas and I was relieved to have them off my hands. Well, I uploaded the PDF to the buyer and less than 24 hours later StubHub had allowed this person to cancel their order because I failed to disclose these seats were side stage. Not only did my original purchase of the tickets from Ticketmaster not say it was side stage but I did not know this disclosure was a requirement for StubHub. There were many other listings with seats in the same section as mine that did not mention they were side stage. This is all aside from the fact that it is blatantly obvious that they are side stage seats...

I purchased 3 tickets for the 01/18/17 Packer playoff game. Right before the game, I sold 1 of the tickets. The 2 unsold tickets did NOT work at the gate! I called StubHub the next day and was assured I would be refunded in full. 4 days later I got an email that they were charging me for the third ticket. I called again, and was assured AGAIN I would be refunded the difference for that 3rd ticket that sold, as they were still fraudulent tickets. Now, a week later I still hadn't received that money back, I called and was informed they will NOT be refunding me the difference for that third ticket. They can't provide proof that ticket worked, yet I'm responsible for it?! WOW! I will NEVER go through this company again, and would strongly advise others to follow suit!

My girlfriend and I recently visited the USA and bought tickets for the Knicks game and also Matilda the Musical through Stubhub. Both went off without a hitch - only downside was that we couldn't get the Stubhub app as it's not available through our New Zealand App Store. Will definitely use Stubhub again!

I bought 2 tickets for the Red Wings game and they were $160 each, already way overpriced. I was then charged $81.80 in fees. I was told the fees are for handling, servicing and delivery and to keep the marketplace safe. It's all computers, nothings handled or delivered. I understand fees to keep the marketplace safe but that's ridiculous.

Bought 4 tickets to Redskins-Giants game. Tickets cost $676, but fees added an extra $183.24. Receipt didn't give breakdown, so I asked StubHub for details using their chat feature. They said mailing was $21 and the rest was "fees". I asked how the fees were calculated (eg a percentage, or set amount per ticket) - they said that they needed fees to survive and that the level of fees just depended on the event - ie no methodology. This feels very untransparent and expensive.

On 12/28/2016 at 4:00 pm I deleted a listing for tickets I listed for sale that did not sell. I then printed out a new set of tickets at 4:24 pm in order to go the game that was scheduled to start at 7:00 PM. At 4:31 pm I received a email stating my tickets had been sold. I immediately contacting StubHub to confirm the ticket sale as I had deleted the listing 11 minutes prior. I explained the representative what had just occurred and the representative advised me that the tickets had been confirmed sold and advised me not to go the game and that he would complete my sale to start payment. I then went home.

I purchased Canucks tickets two months in advance for 6 seats in a row. When I showed up with my guests we were refused entry because the tickets were already being used. It's an embarrassing situation that ruined plans for out-of-country guests. StubHub sold me fraudulent tickets and needed to investigate before issuing a refund. Stay away from this shady site. It's not worth the risk of not getting tickets and the hassle of having to deal with getting compensation for the fraud.

I went on the StubHub site to find tickets to GreenDay. Picked the tickets and click to go to checkout and it went ahead and purchased the tickets with a charge of $56 handling fees without prior warning of the large charge. Also, said I would get a $20 discount if I pay with Visa and I didn't get this discount. Called customer service and got nowhere. They asked if I wanted to resell the ticket. I said 'no', but I didn't want to pay $56 dollars in fees. HATE STUBHUB AND WILL NEVER USE THEM AGAIN.

Purchased tickets Tix sold out from under me!!! Pissed 6 tickets deducted from my bank account. What a scam!!! Got other crappy seats offered. Purchased 3 weeks in advance... Hotel reservations... People from out of town and now... What is this?

Website and iPhone app are both easy to use and fast! You can quickly choose the event, see availability of tickets and purchase them in matter of minutes. Tickets are available as a download (pdf) or on your phone. Love the simplicity! If you want to check out tickets for an event you can do it directly from your device. Easy to check and see what is available, unlike TicketMaster. It literally takes minutes for a complete viewing and transaction.

It's simple enough to see what seats are open & how much they cost. Very easy to use. Great site. You easily pick out your seats, pay for them, and then you don't even have to print them off if you have their app on your phone they scan your phone at the gate! Can't get any easier!!!

I went online a few days before the event on impulse. I wanted to watch game 7 of the NBA finals and it was sold out. I got a good seat at a price I could live with. I had to create an account, which was a bit of a hassle, but I received an email pdf of my ticket and the ticket was valid in the venue. I had some anxiety about ticket fraud but it worked out for me. I'm going to keep using StubHub. I've never had a bad experience with them and I could always get good seats to sold out events. I use them once or twice/year. I wish I didn't have to have an account as it's a hassle to remember my login credentials since I rarely use it.

I sold tickets on StubHub and got scammed. I had the same tickets cross-posted on Ticketmaster as I was trying to get rid of my tickets quick. They had been listed for almost 2 weeks. Then one night, they were purchased off StubHub, then a couple hours someone had purchased them off Ticketmaster. It seems a little fishy to me that my tickets were purchased almost at the same exact time by two competitor websites. I wonder if there is a way to see who bought my tickets, could it be the same person? I called StubHub and explained the situation, she stated the buyer could get replacements tickets but I would be charged a 40% fee! This must have been very tiny fine print because if I had known, there would be no way I would risk posting them on StubHub especially now that I read these terrible reviews on how they treat both their buyers and sellers. I wish I never would have listed my tickets. How is this company still in business?

So I had sold tickets on Stubhub 2yrs ago for a Music Festival and they said that the buyers never add their tickets 2yrs after the Music Festival. But it's funny that when they had their tickets it said to call me and email me for me to send them a Photo ID and permission to use my tickets and the buyers also called me during the show... And now I owe them money.... Come on StubHub GET WITH THE PROGRAM. NEVER BUY or SELL WITH STUBHUB.

To begin, I was a first time seller on StubHub. From my understanding, StubHub was a legit ticket selling company. Boy was I wrong! My blood is still boiling over what is going on, CURRENTLY, with StubHub. I intend on filing a lawsuit, as I believe they need to learn to stop screwing over their customers. I listed tickets on StubHub a few weeks ago because I realized I had purchased tickets to 2 separate events in different states, and obviously couldn't attend both. In addition to posting on StubHub, I posted on Craigslist. The day after I listed my tickets (Nov 10), I was able to get in contact with Ticketmaster, who was kind enough to exchange my tickets for a different date. I then went on and deleted my listing on StubHub (or so I thought I did- apparently it never got deleted- some glitch in their system).

I purchased tickets from StubHub. They were sent to an old address and I contacted them to see if the shipment could be changed. It was too late so I told them I would go to see if I could retrieve it from the old address. I was able to get them. I called StubHub and told them I had them and everything was ok. They invalidated the tickets and reprinted new ones without telling me. So the event I could not attend and tried to sell the only tickets I ever had on StubHub. They sold and I sent the only tickets I had to the buyer. The buyer goes to the event and the tickets were not valid to get in. StubHub gives them other seats and charges me with selling bad tickets. The seller who I bought the bad tickets from got their money. The buyer who bought the only tickets I ever had got to go to the event. The only person who did not go to the event or get the money back was ME. So I am out $1190.50 dollars because of StubHub!!

I have canceled my acct with StubHub after 7 years. My last two experiences were horrific. First experience is that I resold four tickets to a baseball game after I purchased 18 tickets to the game. When I did not receive payment, I call S**Hub. They said the buyers could not get in with the tickets to the game. Of course the game was played in the pouring rain and my group of fourteen went to the game. I do not know what happened to those to whom I sold the tickets but they reported that they could not get in with the tickets. So the S**Hub response, "Our 'Truth and Security Dept' (TSD)" will investigate. After two calls to TSD they said nothing could be done and I am out 280 dollars.

I just had a horrible experience. I bought tickets, and they added $20 service fees. I got tickets not in my name. When I contacted customer service, they asked me to go to http://www.stubhub.com/legal/ and see for myself that they won't return my money. So you're stuck!

I am a long time user of Stubhub. When they were purchased by Ebay they became increasingly more difficult to deal with. I recently listed a couple tickets and ran into bar code issues. This was due to an internal issue within the Stubhub system and I was told in writing how to proceed in listing the tickets. When the tickets sold, guess what... The bar codes still could not be verified. I offered to overnight the tickets 2 days before the event and they offered to cancel my sale and hit my credit card with a $150 for failure to deliver the tickets even though this was all their fault. After many hours I have gotten the $150 reversed and they offered me $100 credit towards future selling fees. Guess what... They are making it next to impossible for me to receive the credit. They want me to contact them after each future sale to get the selling fees reversed each time I sell a listing. There are other options out there. USERS BEWARE OF STUBHUB.

I live in Colorado, so was surprised when I saw a charge for Oklahoma City Thunder at Los Angeles Clippers 4 tickets for $271.00 - I did not intentionally bring up the app, nor was I searching for any games nor any desire to use StubHub at all. Evidently while using the phone, inadvertently clicked the mobile app, it logged in and purchased the tickets and immediately to PayPal. I guess it can happen.

As promised you have not heard the last of me. I am sending you this email and will lay out in great detail the wrongdoing by StubHub. First let me start with the fact that I started my purchase for tickets to Insomniac's Escape Phycho Circus on 10/18/2016. These tickets were for my son's 21st birthday (which is today). All he wanted was to attending this music festival with 20 plus of this friends.

Beware of Stubhub charging sellers a "40%" fee for any and every error they can find on your listing to "protect the buyer" in case THEY need to buy "replacement tickets". They hide behind their user terms, which are buried when you sign up. As a first time user, I was selling Hamilton tickets and even though I had customer service help me throughout the process of listing & uploading tickets, making sure everything was listed correctly, I was never told to include "partial view". When the buyer rejected the tickets, and my sale was cancelled, I was never told I would be charged to replace them or the amount, $589.20 to be exact, more than 40%. Charge just showed up on my statement and they aren't issuing me a full refund. Total scam. Buyers & sellers beware.

Professionally resolved.

I listed my Austin City Limits VIP tickets on their mobile app which crashed multi times. When I finally listed the 1 day pass it sold it one hour. 1 day before the event Stubhub canceled the transaction stating I listed the event in the "wrong" bucket. The buyer made the mistake of not seeing the 2 tickets were listed for only one day. Not only did StubHub make money on me in the front end (they charged me $90, they charged me a cancellation fee which I did not cancel). When trying to resolve the matter, they were arrogant, unreasonable and not accessible.

I bought $220 worth of the highest level tickets I could for a concert. I bought them 2 months in advance of the show. 2 days before the show I hadn't received the hard copies in the mail yet so I called, come to find out my tickets were on hold because the seller had missed multiple deadlines for information and shipment. StubHub then told me they could still get me tickets but they would be lower grade and higher price than what I bought. The associate then found 1 more 2-day high quality pass so he canceled my order and tried to get me the other ones. These were a scam post. I was screwed out of the 2-day pass with no help just a "there's nothing else we can do". I then bought a 1-day pass to the same concert which was ALSO held by a scam seller.

StubHub is a company of scam artists. I am a student and StubHub did not clearly list a way to mark my students as student tickets even when all of the tickets in the section I sold them in are student tickets. When my order was canceled, StubHub charged me $1,500, claiming that this was the difference it cost them to find replacement tickets. Their website did not even display prices for tickets that would be this much to make this charge valid. The customer service people were of no help and dodged my questions and accusations in every way possible.

Perhaps I misunderstood the way this website worked but I did not realize that they were legally allowed to charge unsuspecting customers more than three times the value of a ticket and although they state that there is a 100% money back guarantee, that is not really the case. And now that I am reading the reviews here, I see that I stand a good chance of my tickets not even being accepted when I get to the event! Their customer service sympathized but offered no real help, except that I should post my tickets and rip off someone else. Why is this allowed? I feel like I was just mugged and there is nothing I can do about it. This is so wrong!!!

I recently sold Disneyland Halloween party tickets on StubHub. The sale part was great. Approximately 2 weeks later I get an email stating the buyer claims the tickets were bogus and wanted their money back. I called StubHub customer service and they told me I need to go to Disneyland and get proof that the tickets were used. The StubHub CS agent said she'd be available till 9 pm. So after work at 5 pm I go to Disneyland and they confirmed the tickets were used and gave me enough information to corroborate the fact. I called StubHub for 2 hours to let them talk to the Disneyland agent and nobody answers. Next day I called the StubHub agent and she confirmed my 2 hours of missed calls but she failed to tell me she was on the east coast. After she said the information I provided wasn't good enough and I need to go back to Disneyland.

Purchased Rolling Stones tickets for a 1-18-2016 show in Las Vegas. The tickets were over $1,000.00 and StubHub will not refund the money since it wasn't actually cancelled. They will "help me sell them" for some future event. Looking at their site, I believe there will be a charge for their services. This is outrageous, I will never use them again.

Just a joke. I made a mistake, my fault, and within minutes I called to see if I can rectify. Got someone in a foreign country who wouldn't help at all. Same day my wife bought tickets and they sent her lousy tickets for the same price in a completely different section. They're trying to say the seller mis-represented them but today they said it was a glitch in their seating chart. Buyer beware. This is a scam website and it's not the first, second or third time I've had problems. This website makes you give at least one star or I'd live no stars.

StubHub double sold my tickets for the last game of the (in Boston-Fenway) Boston Red Sox vs. the Blue Jays... Big Papi's last regular season game. We traveled from Toronto to Boston to see this game, on both of our birthday's. They claim that it is not in their error, but offered me a $900 credit to make up for my expenses for my trip (which cost $2000). Yet, a $900 credit would mean virtually nothing considering that Stub Hubs User Agreement states that "StubHub has no control over and does not guarantee the existence..." of tickets or other items. So, essentially we would be defrauded all over again.

I had priced and sold a ticket for $90 on Stubhub (received $81). Unfortunately it had already sold and was transferred on another website. I called to Camel expecting to return the money and a possible few and they charged me $152.99! Their policy is a MINIMUM of 40% charge on undelivered tickets but as in my case the fees can go MUCH HIGHER. When I had reached out to the company to cancel and asked for specifics regarding charges the employee only stated that another department handles that service and she was unable to provide details. Certainly they want to make sure sellers can provide the tickets but I could have replaced the ticket for the buyer with better seats at that price. I would hope for greater specificity on charges, beyond the fact that I will be paying at least x percent.

Bought desert trip tickets and paid $800 for 3 days. The reason we went in stub was because they lied and said tickets were sold out. Fast forward to now. The tickets are $400 for 3 days. Rip-off False advertising 1957.

Horrible and arrogant describe StubHub. Their website is right in alignment with their customer service - unhelpful, confusing, and non-responsive. Tried to sell Steeler tickets through them. Was much more of a hassle than it's worth. By the way, if you try to cancel... 40% of the ticket value of what you may be charged. This is another publicly-traded company that cares more about the numbers on the street than they do about their customers. Poor design of website shows their lack of attention to the needs of the consumer.

I'm crying as I write this. Back in August my family and I decided to surprise my mom for her birthday. Well, she loves Tony Bennett so we all pitched in, and bought her 2 tickets (front row center: ROW EE; Seat 7-8) to the Tony Bennett concert at the Segerstrom Center for the Arts. Needless to say, she was super excited. Well, 2 months later, and I receive a call from Stubhub today notifying me that the seller does not have my tickets. This was unbelievable. I thought it was a joke. We did this whole presentation for my mom; we made this 10 page booklet of her photoshopped with Tony Bennett. We even made her fake tickets.

A friend of mine and I bought tickets to the Falcons/Panthers game. Really good seats for not a lot of money. That should have been our first clue, but no, we bought the tickets. Got turned away at the door because someone had already used our tickets. Our tickets were double sold. It was basically a game of chance, who was going to get there first. I will NEVER buy tickets from StubHub or any other 3rd party vendor ever again. This was so upsetting not to mention embarrassing.

I bought a ticket on StubHub, but I had to sell it, so I sold it on the website. That worked fine, but I noticed you can list the ticket you already sold on StubHub again. My first impression was, "That's not right!" You shouldn't be able to sell a ticket that is no longer in your account. But sure enough it let me. The ticket then sold, and I told them, "Hey, this is a serious system flaw! It shouldn't let you sell a ticket that you don't have." And they said, "We let you sell the ticket even though you don't have it, because we are a ticket seller, so you can sell the ticket."

I placed an Austin City Limits ticket for sale on StubHub for $300. The ticket sold on StubHub before the ticket was shipped to me from Front Gate Tickets, the original ticket provider. Rather than have Front Gate send me the ticket, which I would then send to the StubHub buyer, I contacted StubHub's help chat (on August 8th) to ask whether I could change the shipping address at Front Gate tickets, so that the ticket was sent directly to the buyer. The StubHub customer service agent said yes, confirmed the address I was shipping to, and then told me that all I needed to do was provide StubHub the tracking number once Front Gate sent the ticket. As soon as I received the tracking number from Front Gate, I chatted with StubHub again to provide them with the tracking information. They informed me that they would confirm with the buyer that the tickets were delivered.

Sold some tickets on Stubhub. Didn't mark they were side view as I didn't see that on the ticket. Customer returns the tickets. Stubhub says they can charge 20% to 100% of the ticket value as a penalty. So I figure I have to pay the difference between the replacement tickets and my tickets. Basically, they charged more than two thirds the cost of the tickets which seemed extremely excessive. I asked for proof of the cost of the replacement tickets and they refused. So basically they can charge you a penalty whatever they want. They will not provide you any documentation on how they came up with the penalty. You just have to accept it. Customer service does not care, I can tell from their tone they get a lot of complaints. The worst company.

I wanted to purchase 5 tickets for Hamilton on StubHub for the play Hamilton. I found there were not 5 seats together. So I put in for 3 tickets and purchased, then two tickets. When I pushed enter the screen went black. When I went back on I was sent back two steps so I entered the info again and pushed enter. It came up you already purchased tickets for this event. Well yes I thought I had purchased the three tickets already so I entered again and later received notice that I had 7 tickets and they would not cancel the extra 2. Also just received tickets and the face value is $59 each. I paid $611 for each ticket. They are master knock off masters. I will never buy from them again - period. Also their customer service department sucks.

I am not happy with their customer support. They understand your issue, but cannot do anything to help you. So to me that seems useless. As a buyer, they were a rip-off. Unless I am feeling desperate to attend a concert, and there are no other ways of getting tickets, I cannot use this site. They are the reason we all have to pay more for tickets to events. Some (not all) of these sellers just want to screw people over and it is very sad. I hope my contribution with my overpaid purchase makes a difference in their life. The end.

I ordered tickets for a concert. Good seats, expensive but I splurged. I waited and waited - tickets never came. I ordered them 2-3 months before the concert date. Called StubHub and was told they were delivered. Now being delivered and being received by me is two different things. According to them they were put in my mail box.

The title may sound overbearing but it is definitely the truth. I will start off saying that I made a mistake and I understand that I should pay for it. I sold tickets on StubHub that I had listed for both Ticketmaster and StubHub. I had a change of plans therefore I couldn't anymore and decided to get them off my hands quickly by listing them in both, both below what everyone else was selling (by about 5 dollars). I didn't realize they would get sold so quickly and had to cancel my order that I sold to StubHub.

On 9-8-16 I listed Adele concert tickets for $360 for two tickets for sale on StubHub for 9-9-16 in Philadelphia. However when I listed my tickets I put the wrong date of 9-10-16. All within a half hour time I corrected the problem to put the correct date. In the meantime, I received a call advising me of this also. I advised the representative that I had fixed this and he advised that this was ok and a little while later I was charged $198.00. I then contacted StubHub at 866-788-2482 to resolve this issue and was told that my tickets were sold and they charged me on my debit/bank card for the tickets that I was selling.

Generally I do not write reviews but reason I am forced to write this review is about the fraud this site has done. Wanted to see if others have been cheated as well? I tried to sell my extra tickets through them. They mentioned that tickets can be sold till the time of the event only. I had updated the tickets (PDF) to their site and did not remove the tickets in time. As even time was already up, I gave those tickets to my friends for free if they want to visit.

I purchased 2 tickets for Adele concert in Feb 2016, received an empty envelope with tracking # to my address. The package was received with no tickets inside in June 2016, 4 months after I made purchase, I thought no problem maybe it was an error. I contacted stubhub and requested that they contact the seller and ask the seller to re-send the tickets since the concert is in Oct 2016 so plenty of time. Stubhub said seller says they will not resend and there is nothing they can do. I paid $2023 for the tickets. This is the scam they play, send empty envelopes with tracking #, this protects them from saying the product was never received. Send the tickets 4 months after purchase making it difficult to do a chargeback. It is a scam, never buy from that site.

I had a pair of tickets for sale and listed on StubHub as a first time user. After reading all the reviews of StubHub, I simply did not trust their service. So I chatted with their online rep and inquired about canceling my order without a fee. They told me it was not possible, and I requested for a supervisor to call me. This was all on Friday.

StubHub cancelled my order immediately after I made it and locked my account. After calling, they told me I would be contacted within 48 hours to resolve my account issues. My order was for a game the following day. I would have missed the game while waiting for Stubhub to resolve their own issues. This same problem happened to THREE other members of MY family. Coincidence? Their poor service is no longer a surprise. I took my business elsewhere, used the same information and had no issues. I even saved 50 cents. TERRIBLE SERVICE. This complaint is for my whole family.

I was a first time ticket seller on StubHub. I had tickets to 2 shows that I wanted to attend but had developed conflicts with on my calendar. I listed them on 2 sites, StubHub and VividSeats - my first mistake. I listed them for face value plus fees - just wanted to break even. One show - both sold on same day, at almost same time but, couldn't cancel my StubHub sale. So I am now stuck PAYING them TWICE what I listed them for due to their "written policies", which are quite convoluted. They are looking out for themselves only, profiting off of normal people, and they are also keeping the ticket brokers in business. Their policies are non-negotiable. Want to bill a reasonable fee? Fine! But this should be illegal, and is certainly unethical. Normal ticket buyers and sellers - don't go to StubHub. Do it yourself, or do Vivid Seats - They do a great job.

I have used Craigslist for many years to sell tickets. I will continue to use Craigslist where I deal with my buyer. StubHub is only out to make their 20%, whether they service the seller or buyer or not. I wish I had read reviews before I dealt with them. Buyer and seller beware!

I have bought tickets to soccer games twice and never had an issue until today. I choose the wrong payment method (Paypal), contacted Stubhub via chat and they resolved the issue. They told me that I simply didn't complete the process of adding my new CC. I always print my tickets at home and get to the stadium on time tickets scanned and always legit. If they are fake stubhub will refund 100% of the purchase including fees. People who have negative complaints is due to bad luck or choice.

The worse ticket buying experience in my life. Originally told on Dec 18 tickets would be mailed to my selected address and delivery preference which would arrive no later than Aug 12th. Message came Aug 1 tickets seller would now contact to deliver tickets before concert. I kept a copy of every document from these gentlemen. Snafu, I'm not in States. I don't have the phone with the US sims card with me from Dec. My better half who was to bring the tickets was to be flying out right after the 12th. When I called StubHub at first NEVER was I able to speak to the seller just agents. I left my new number as StubHub says seller must contact me. Seller never called the new number in Europe. Never sent an email, never reached out first. Now it's 24 hours before a concert which I have flown half way around the world to get to see, a concert I still have no tickets, and no contact from seller.

I sold Drake/Future tickets and received an email on 8/12 that I would receive payment via PayPal but it could take up to 5 days. Cool no problem... until I check StubHub's website and it says "$0.00" for processing payments... HUH?? Check my PayPal account on 8/17--nothing. So I do a chat w/ StubHub and the rep says "oh I apologize for that, your payment wasn't TRIGGERED" whatever tf that means... so she had to manually "trigger" this payment and now I have to wait ANOTHER 5 days for my payment.

I will never, NEVER, never use StubHub as a buyer or seller ever again! Let me preface this by saying that I am not a typical seller. I'm more of a buyer. I am a music junkie, concert addict, and this was a newer experience... or now known as a very hard, difficult life lesson. I chose stubhub because they claim to protect both the buyer and the seller. I bought some concert tickets many months before the actual event, in San Diego, which is two hours away from me. Due to it being one of my favorite bands, and they had no scheduled closer shows at the time, I bought them. It just so happened they did eventually announce closer shows to me and again, I bought those tickets.

I wound up buying a ticket for a concert from a third party, which I was not aware of, stupid me, and was charged twice the value of the ticket. No, I didn't read the disclaimers, I assumed it was just another ticket company that sold tickets directly from the venue. I have vowed to go on every review site I can find to warn people about this company. I think it is a fraudulent model. They do not offer refunds.

Purchased tickets for Paul McCartney concert the day they went on sale, found out the hard way that scum buy up the tickets and sell them on Stubhub to unsuspecting idiots like me. I didn't realize this practice went on, I believed the prices of tickets were the way it is. Found out I was paying for preowned tickets the hard way. Stubhub channels you to these tickets so they and the scum rip you off... So this is a warning to anyone considering buying tickets... Check that you're not buying PREOWNED tickets.

I bought a ticket to Lollapalooza 2016 for Friday only and I received it from the seller 2 days before the expected date. I also was able to track my process the whole way. The price was fair. I got into the festival without a problem. I was really nervous based on the other reviews and happy that everything worked out. I've used StubHub twice now and have been happy with both experiences!

I bought two tickets for camping and general admission to the Lumineers at the Ommegang Brewery. StubHub sent me two camping only passes that said they were not valid unless accompanied with a general admission pass. I called customer service and they initially told me there was nothing they could do. I had to prove to them on the website what I had purchased. Then finally after an hour gave me my money back. Totally terrible experience and terrible customer service. Wasted hours of my life I'll never get back. Do yourself a favor and avoid this company.

A friend of mine bought the tickets for a unique Radiohead concert in NYC. Long story short, couldn't get in for the life of me! Double sold. The others checked in 30 min before the concert (warm-up band) even started. So one trip to NYC for nothing - check. No concert - check! No money - check! Did I mention they were 3x more expensive than the price written on the actual ticket? Even the band (Radiohead) was so angry with all these scalpers that they wanted to cancel the show when the tickets were sold out 1 minute after they were up for sale on Ticketmaster. All these websites (especially Stubhub) are in cahoots with the scalpers and making profit out of people who only wanna see a band normally.

I sold paper tickets on StubHub. When I went to upload them I was told I could not upload scanned pdfs. I offered to drop the original tix off with the buyer (who lives a few miles from me) but was told to mail them UPS instead. I dropped the tickets off at a UPS shipping depot. But they did not arrive in time with the buyer. Now I have no tickets, my account has been charged a penalty, the buyer can't go either. StubHub may reimburse me the penalty, but I'm still out the cost of the tickets. I wish I had just sold the tickets on eBay or Craigslist.

I bought baseball tickets about a month ago and my credit card co cut off my card and said that it suspected fraudulent use of my card. So after contacting StubHub to see what happened I got a snarky woman who said there never was a charge and that it was my credit card's fault. So shame on me for buying tickets from these guys again!!! And the same thing happened!!! They charged my card twice!!! They tell you that there never was a second charge. They call it a "failed purchase" that was voided. But believe me... It shows up on your statement as a CHARGE and a REFUND... Not a "failed charge" and a "void". I asked the guy... "How can you void the purchase if there never was a purchase to begin with? You don't void things that don't exist!!!" DON'T BUY FROM THEM!

So, I went to order tickets for a local football game this fall but the price of the tickets was about the same price as the fee. Why would someone ever pay double for tickets?

I went to StubHub at the last minute to buy tickets for an event that was scheduled for that evening. Found 2 tickets and went to purchase them. After paying for the tickets, I went to download them and seen that they were not available to be downloaded at the moment. Tickets stated seller has until day of event to upload the tickets. Well it was the day of the event and tickets were not uploaded. Spoke to StubHub and they told me that sellers can wait until tickets are sold before uploading but most sellers upload right away.

I purchased 2 tickets for a very important concert for my husband and I 6 months away. We bought them on Stubhub almost twice more than the face value. After a couple of weeks, StubHub contacted me to tell me they were sorry but the person who sold their tickets to me didn't have them anymore... Consequently, since they didn't have any of the same VALUE on their website or in Get Me In (the only other website they are allowed to substitute) from only for the same price you paid for them, they had no choice but just refund me!!! This nasty experience cost me an additional £100 in order to replace the tickets after I received the refund. They HAD tickets for the same event and same seating available, but the sale prices were too high for them to substitute (about 30 more). This in my eyes in UNACCEPTABLE, and I will never buy from them again.

The ticket I ordered originally was held up in delivery by national holiday falling on the day of the event. I contacted customer services at StubHub and was given a ticket of better or equal value, on a downloadable ticket which I printed and it gained me admission to my desired event. Most excellent customer service. Satisfied customer.

My son wanted to see Phish for his 21st birthday and we realized that the tickets were sold out. The tickets are usually $45. He really wanted to go so I bought him a ticket on StubHub and it ended up costing me $161.10. This is a colossal ripoff and I will never again use StubHub for anything. StubHub takes gross advantage of customers and I urge someone in the business world to come up with a better system for resale that doesn't line the pockets of a corporation and rob music fans.

After viewing many seats I found a view that displayed no obstructions. I paid more for the seats than I usually would as I was bringing friends from out of town to the game. They were very excited to see a game. To say the least, the seats were terrible. We had 3 seats and in only one could you see home plate. Let me clarify. You could see the batter not the ump or catcher. The other two seats could only see an I beam. How sad. I even spoke with a customer representative asking for seats with no obstruction and asked about the seat I viewed online. I was assured there was no obstruction. Felt bad for my friends. Shame on you StubHub for intentionally misleading a well-meaning customer.

I attempted to use the website to sell tickets. For two days it would not upload the information. Then I am required to either take payment by PayPal or payment by check. I do not have a PayPal account nor do I want one and should not be forced to open one by a website. Further payments by check can be made by bad checks so that is not a good option either. This information should be posted clearly before I wasted my time. I will not attempt to use this site to sell again nor will I use it to buy.

I bought tickets for EDC Las Vegas. The event is on Friday (I bought the tickets 3 months before the event) and I won't get tickets till Wednesday, two days before the event. It works for some people but I want my tickets earlier than that. I used their sell option to resell the tickets, and I took a $30 service charge. I thought the original seller will send it to the new buyer but nope, the tickets is going to my address so I have one day to get the tickets to the new buyer. If I don't get it on time I'll be paying another fee. I had ups redirect the tickets to their last minute pickup center. I lost a lot of money going through this whole ordeal. Their system doesn't work. I'm never using StubHub again.