StubHub Reviews

Stubhub has policies in place that will harm both seller and buyer. Please beware because if you have an issue their customer service will not help, that's if you can reach them through their "3 hour wait time" which exists all the time. Joke of a company.

I had a horrible experience with Stubhub's customer service. I would be very wary of buying anything from Stubhub if you think there's even a remote possibility that you'll have to engage their customer service team to resolve any issue. I'd purchased tickets for a show for $650 back before the pandemic, and when the pandemic caused the show to be cancelled, Stubhub came out with a promotion to allow you to either get a full refund or take a credit of 120%. I decided to take the 120% so that I could do fun outdoors activities with my kids (120% of $650 is a lot of money!). The emails they sent out gave instructions on how to accept the offer, but when I logged in those options weren't available to me. So, I called Customer Service...

I was supposed to get my $800 tickets to the Mets game on Friday May 7 for a game on Saturday May 8 in order to celebrate Mother's Day with my family. This was the time clearly stated on the website when I bought the tickets. By 11am on Saturday, I still had not received the tickets. I called but they kept me on hold for over an hour. By the time they finally picked up, the tickets arrived in my email. This was at 12pm for a 7pm game. This would normally be fine except that you have to get a Covid test in order to be allowed into the stadium. This did not leave my family enough time to get the Covid tests and make it to the stadium. Their terms + conditions clearly state that the seller needs to deliver the tickets by the time stated they would be available.

I would definitely put zero stars if possible. My husband and I were completely scammed by Stubhub. We purchased 2 Dodger tickets and a parking ticket through them. Only ONE said parking pass only. The other 2 specified lot and row for “seats” and nowhere did it say it was a parking pass. All it said was “seats will be shown after checkout”. Of course After checking out They sent 3 parking passes. After hours on the phone with “The highest manager in customer service” Which had absolutely no manners, the worst attitude, and she didn’t even apologize. Just kept going on and on and on with the same excuse saying over and over saying why they couldn’t issue a refund. Her exact words were “I can try to have this case relooked but to be honest it’ll be the same outcome.” Stubhub never refunded us, nor did she do anything further. We of course will NEVER buy from Stubhub again and as a consumer will not recommend to ANYONE who wants decent customer service.

I purchased concert tickets Dec 2019, due to pandemic it was rescheduled then did not occur. Thought I could list them to sale and now concert is Sept 2021 and I’m told I have to pay a penalty of $279 to keep the tickets! Stubhub is dishonest and customer service is CRAP!

Horrible company. Hung up on me when I called asking for a refund. When Covid happened they took everyone's money and ran. Stay far away from them. I don't "qualify" for a refund because my concert still says postponed. It has said that for over a year... The people that do qualify are getting told "Oh never mind about our refund guarantee here's StubHub credit instead."

When I purchased tickets in Dec 2019 for a summer 2020 concert, I had a "Fan Protection Guarantee" that assured if the concert was cancelled I'd get a refund. Concert was cancelled; StubHub changed their policy to no refund; only coupon for another event. I don't want another event (not too many offerings due to Covid). I want a refund as promised at time of purchase.

NHL hockey game was cancelled and I am expected to wait 120 days for a refund! This is obscene. Terrible customer service. Nobody cares. No sympathy. Will never consider using this service again under any circumstances. They should be embarrassed.

I purchased 4 tickets to Hamilton. It cost 1,843.15. The tickets were for August 15, 2021. The event was rescheduled for February 2023. I was told that if I were unable to go that I could sell my tickets and they would waive the fee. However, I will not receive my money until AFTER the performance. I will have to wait two years to get my money back. I bought the tickets for my 8 year old daughter because she is obsessed with Hamilton. I have no idea if she will still like it in 2 years. I bought tickets for her grandparents so they could see her at her first show. I don't even know if they will be able to attend a show in two years since they are elderly. I called and spoke with a customer service at Stubhub on April 6, 2021. She said they would not refund my money. I reminded her that the website claims that the tickets are 100% guaranteed. She said that only applies if the event is cancelled.

I purchased tickets in January 202 for some specific events on specific dates. The events were cancelled due to the pandemic, but StubHub refuses to refund my money. The have given me coupons which are worthless as those events were cancelled. I had even sold some tickets before the event was cancelled. When the event was cancelled the buyer got their money back and the money I got was rescinded. StubHub has ripped me off and will not refund my money. I believe that their policy to issue coupons was established after the events were cancelled.

StubHub is a pimp to sell tickets and have no plan or help for buyer or seller and are there to collect their HUGE fees and service charges. Avoid them at all costs as they will sing and dance you with all sorts of lies not to do anything BUT take your money and you can wind up with nothing. They currently have a CLASS ACTION LAWSUIT that has screwed thousands of ticket holders for millions of dollars and has done nothing but keep all the money they got from cancellations from corona. That had no plan and have not made good even with the lawsuit. DO NOT BUY FROM THEM. YOU ARE DEALING WITH THE DEVIL. You might as well trust a creep in the back alley selling counterfeit tickets. Pass them buy.

I purchased approx $1,200 worth of Twins Tickets on StubHub on 3/12/21. They sold them with a label indicating it would be limited capacity due to Covid etc, which I knew about because our local news outlets had already mentioned Twins would allow limited fans. So this all added up, and I paid a lot for tickets which I assumed was due to limited capacity. Then, several days later I received a notice my event has been cancelled, and I would not get a refund, but rather a 'credit'. But I don't want a credit, I only wanted the Twins Tickets for those specific 2 games. So I called MN Twins Ticket sales to find out why they are cancelled. They said they aren't cancelled, the games are happening, but StubHub was selling these unauthorized because the Twins have to decide which seats to allow due to Covid.

Stub Hub is a terrible place to purchase tickets from. They have had our money for a concert that have been "postponed" for 18 months. They refuse to refund our money. The only way they will refund is if it gets cancelled. If they reschedule (2 years later) and we can not go we can try to sell our tickets. If they don't sell, we do not get our money back. Do not buy from Stub Hub.

StubHub is dishonest, money scammers! I purchased tickets. Ended up selling them. When they sold they said my tickets were in wrong area! How can that be when I bought tickets directly from them? So, long story short they didn't give me the money for my tickets I sold. They ended up reselling my tickets and pocketed the money said they had to look for another area for the customer that repurchased my tickets that were supposedly in the wrong area. Do not purchase tickets through these dirty money scammers!!!

"Buy with confidence"- not true. "Customer service all the way to your seat"- I've reached out several times and haven't had any resolve my issue. "Every order is 100% guaranteed"- Except if you ask for a refund on an event that HAS YET to happen, don't count on your order being guaranteed, a refund will Not be issued. I purchased tickets with them May of 2020 for a concert in September 2020, not knowing the world would shut down because of COVID19. The event never happened (of course understandably) and I've contacted them several times for a refund, and they refuse to give me one. They tell me to just wait. Wait for what? For the event to be scheduled for another day that I possibly won't even be able to attend??? I purchased these tickets for THAT day, THAT location, not anything else.

Bought tickets for a MercyMe concert. Due to covid the concert was rescheduled a few times then ultimately the concert was cancelled. I was instructed to contact the place where I bought the tickets for a full refund. This happened to be StubHub. StubHub has changed their refund policy and no longer gives refunds. Instead you get a coupon for a future event. For someone that has been to one concert (MercyMe) in the past 30 years a coupon does me no good. I wonder how much Covid relief money StubHub got? Nice to know they are looking out for them and not the consumer. Should be criminal!!

The company changed its policy and won't pay you for tickets that are sold and transferred to another until two weeks after the event has occurred but does not warn sellers of this policy. I sold tickets on February 14th and the event is in November and I am out the money until they feel it's ok to transfer it to me. The call center in the Caribbean will not transfer calls to any supervision and states that they are the final word and no supervisor can override their decisions. They threatened to charge me a fee if they recover my tickets back.

I think this is the most terrible business practice I’ve heard of. So the buyer gets the tickets in hand and is charged for those tickets and has paid for those tickets while the seller gets zero benefit. I bought 2 tickets then found better ones so sold my original tickets so I wouldn’t be on the hook for over $1400.00 total. My event isn’t until September. So buyer gets tickets, y’all get paid but you hold off paying me until AFTER the event. Very shady. Now I have to pay all the tickets off on my credit card.

Seems to be a trend here as far as reviews go but it need to be understood what StubHub did to their customers. They offered a 100% cash back policy in case event is cancelled. They then changed their policy AFTER the sale to a 120% credit for a future purchase. This is Illegal in every state in the USA. The hard part is getting StubHub to follow the law. They have a “FANPROTECT” policy that is burying them in with all the Attorney Generals currently negotiating with them. Poor Stubhub is actually being forced to follow their own policy And adhere to the laws we all live under. It’s crazy I know.

My bank account was debited $231.88, with no notification from StubHub, nor any emails invoicing the amount. I spoke with customer service last night, and the agent flat-out refused to connect me with a manager because she said they would tell me nothing different than what she said. This is highly unacceptable. I have also lodged a complaint with the BBB, filed a dispute with my bank, and am seeking legal advice on the matter.

I was part of a bachelor party of 12 guys that was supposed to go a Sox-Yankees game. It's bad enough the pandemic ruined a once in a lifetime event. It's absolutely reprehensible that despite promising payment by 1/27/21. We have seen nothing. StubHub is rubbing salt in our wounds. StubHub is an awful company. How do their employees sleep at night knowing they've screwed over countless people.

Sure they ask for your money immediately with their plentiful add-on expenses and so on. If you are due a refund (example your venue is cancelled), they advise you your refund can take up to 120 days!!!! Thinking no bueno - they suck.

Purchased tix 2/18/2020 for NYC Broadway show on 9/20/2020. Broadway shutdown and unknown when it'll reopen. Show I purchased tix for isn't rescheduled and StubHub refuses to refund $1000 tickets...even though New York is a right to refund state.

My girlfriend purchased tickets for a baseball game for my birthday gift. Game was canceled due to COVID. StubHub informed us that we would get the 120% voucher code. After months, we were finally sent a code to redeem on her account to purchase tickets for a new event. We entered the code, and immediately we were logged out and her account became locked.

I purchased my tickets from StubHub because of their money back guarantee if something happened. The policy was changed without notice to prevent refunds during the pandemic. Stubhub turned their backs on their customers to profit from a global pandemic. They should be ashamed. I have over $200 worth of useless tickets.

Took money from my savings account to purchase tickets to a NFL football game between the Dallas Cowboys and the San Francisco 49ers on December 20th of this year. The NFL due to covid-19 refused to allow fans in the stadium, StubHub sent an email stating that the game was cancelled for fans and that they would offer me a %120 coupon which is ridiculous. What company would not give you a refund but offer you more money in a coupon, this is just unacceptable. They are counting on you not being able to use this coupon as there won't be a vaccine for covid-19 until at least the second half of 2021 so they are stalling hoping to keep my money and the coupon also.

Myself and a few friends of mine purchased tickets for an event back in May that was set to happen in November. The event was cancelled in the beginning of August due to Covid concerns, so we requested a refund. Apparently according to their policy, they do not submit refunds, even for cancelled events, for 120 days...which is utterly ridiculous. I could possibly understand 30 days, hell even 60 days, to receive the money back from the sellers and refund it back to the purchaser, but 4 months is absolutely ridiculous, lazy, and complete disregard towards the customer.

I purchased tickets to the US Formula 1, an event that has now been cancelled. The cancellation appears on the official websites of Formula 1 and of the host Venue Circuit of the Americas (COTA). I have called Stubhub on three occasions to request a refund. Each time I get the same story, "our system does not acknowledge that the event is cancelled. Our events team are working on this and will advise of the outcome in 48 hours." The customer service reps are clearly reading from scripts and guess what? 3 out of 3 times the "events team" has not responded.

I ordered tickets through Stub Hub for tom MacDonald back in August and the concert was cancelled in the beginning of September. It is now October 14th and they still won't refund me. I live in Massachusetts and we have the right to refund law so I will be contacting my credit card company and the Better Business Bureau. I advise anyone do not order from StubHub.

Sold Tickets to a concert that is a rescheduled event from July. New date is October 2021. StubHub collected their money from the buyer. I transferred the tickets. StubHub sent me an email saying I’ll get my money FIVE DAYS AFTER THE EVENT. Which means now I have no tickets and I have to wait a year to get paid.

We purchased tickets to a baseball game in January. Event was cancelled in June and here we are 4 1/2 months later and still no refund. Avoid using this service at all costs. They take your money quickly but take forever to get refund. Contacted them numerous times and got a different response every time.

I bought tickets on 3.5.2020 to the Lil Dicky concert in Muncie, IN on 4.24.20. Shortly after purchase, the concert was canceled due to Covid-19. Since the end of March 2020, I have been calling and emailing StubHub to receive a refund. It is October 2020 and STILL NO REFUND. TicketMaster clearly has the concert's status as "Canceled" so I am entitled to a refund, but StubHub still has not issued a refund 7 month later. I will never use StubHub again and I am infuriated that I cannot get my money back despite their "promise" to refund money for canceled concerts.

I purchased tickets to the Blake Shelton concert in Milwaukee. This concert was scheduled for March 2020. Blake Shelton himself has said the concert was cancelled. StubHub refuses to change it from postponed to cancelled.

StubHub’s response to events surrounding calendar changes re the coronavirus have been disappointing (and expensive). I purchased tickets to the Chicago Symphony Orchestra’s April 11, 2020 performance via StubHub. When the performance was cancelled, I was stuck between CSO and StubHub, holding tickets for a performance not delivered. CSO’s position was that it would only refund the value of tickets to the original purchaser, despite the fact that I held the actual tickets. StubHub’s position was that it was not liable for any refund. But beyond that, StubHub failed to intervene with the seller to secure a refund. Needless to say, holding the bag for more than $350 of useless tickets is an expensive lesson. Undoubtedly, this was a rare event, but an instructive one about StubHub’s lack of commitment to customer service.

Recently bought tickets for a game. 6 calls to CS with no resolution. Lied to by agents, still 0 refund after 140 days even when they sent an official email when I would be refunded. Beware of STUBHUB.

Common story this year, purchased a ticket for $150(came to $200 after they took $50 in service fees!!) Show was rescheduled and ticket master offered a refund but StubHub no. The show was postponed a second time with no date currently scheduled. I called for a refund because they are going to have my $200 tied up for a least a year now and they refuse to refund. They say I can resell it to make my money back(and they can make more money off the ticket, greedy bastards) but who in their right mind would pay $200 for a ticket that is all over ticket master for $75? I go to a ton of concerts and sporting events but I will never use this service again. It is 1. very expensive and 2. too risky. If something goes wrong, you are screwed. Stay away from this unethical greed driven company which robs both buyers and sellers!

I ordered Georgia football tickets back in January. When Covid hit I called them about cancelling as the games were not being held any longer. I was told that I could not cancel until they got notification games had in fact cancelled, even though it was all over the news. I said that was fine. I called back today, surely they know by now that game is cancelled. They tried to tell me they sent me a voucher and I explained I had not received any voucher and I didn’t need a voucher I wanted a refund. They said it would be 120 days!!! No email confirmation, nothing!! I am sure I will never get my money back without going to my bank to file fraudulent charges. Never will I EVER go through StubHub for anything else. I would not recommend them.

I bought tickets for an NBA game in April. It was cancelled. I put in for a refund in early June. I was told it could take 120 days! At a time when people are struggling and out of work it seems unacceptable to hold people’s money for so long. I will never use Stubhub again.

Unable to get a refund on tickets even after second reschedule. Unless show is cancelled StubHub will not give a refund. They don't care if you can't attend due to the date changes. Don't ever use this company for tickets unless you can rearrange your life to attend a show due to rescheduling by the artist or venue. All they want you to do is resell your tickets so they can make an additional profit.

I bought tickets to Country Thunder 2020 last Christmas. It was to be held in March. Then it was moved to October because of Covid. I could not attend so I listed my tix for 50% what I paid on StubHub. They do not pay the seller until the event is held. So the event was cancelled for 2020, and tickets are now good for 2021. Before I had a chance to remove my listing someone wanted them for October, I obviously cannot provide tix for October 2020 since the event isn’t happening this year.

So I bought tickets for Hamilton and then Covid hit... It’s rescheduled to next year. (18 months after I thought I would go.) I will be out of the country and they are not offering me a refund. Do not buy from StubHub!

I purchased Rufus du Sol tickets, due to covid the concert was postponed and later cancelled. Upon my purchase and notice of postponement all communications indicated that if a concert was cancelled you could accept a full refund or a voucher of 120% of the ticket price. They changed that when my concert was canceled- I now have neither a refund nor a voucher (which I probably wouldn't use since it expires next year and who knows what is going to happen.) I disputed the charge and they told the bank they gave me a voucher which they didn't. Bottom line, I don't go to concerts often, I wanted to see this group and I should be issued a refund since I paid for a service that didn't happen. That's just business ethics - I guess I will be coming out of this in debt of my purchase but if I can discourage anyone from future purchases, I hope this is helpful. Horrible business practices and I hope they get held accountable.

I bought baseball tickets with insurance on 2/6/20 for a March game. It was cancelled due to Covid 19 and I filed for a refund. I've called four times and received 3 emails stating I will have it in 2-3 weeks each time. It's 5 months later and I still don't have my refund. I will never order from StubHub again. This is extremely unacceptable customer service!!!

Will not give me a refund for a cancelled event in October. Instead gives me a coupon that expires in December 2021. Who even knows if the artist will be performing next year. Bad business practices. Will never be doing business with Stub Hub again.

I purchased tickets through Stubhub after taking a break from ordering from them. My mistake was coming back. The event was canceled because of COVID and rescheduled for over a year later. Without any contact from Stubhub, I went online and saw that the show had been rescheduled from Feb. 2020 to Aug 2021. Moreover, it was rescheduled the same exact day that I called Stubhub for a refund. When I asked for a refund I was only offered help in reselling the tickets..through Stubhub.

I have never had any issues with Stubhub in the past and have used them quite a bit. That being said I will never use them again. I purchased $600 concert tickets and due to COVID-19 the event was rescheduled to a date I can not attend. I called customer service and asked for a refund and they said they could not give me one and it was up to me to sell my tickets. When I asked to speak to a supervisor they refused my request. This is now the second time my request to speak to a supervisor has been refused. This company is a joke. I will now be buying my event tickets elsewhere regardless on price. I highly recommend anyone reading this review do the same. If their management is unwilling to speak to their customers then we as customers should be unwilling to use them.

I have never used Stub Hub before. I don’t want to create an account. I just want my money back. There are not even event open to pick from. This was a present for my girlfriend. We are no longer together. I do not have anyone in my life to take to an event. You promised I could get my money back if this got canceled. Well I expect people to stick to their word. If I did not pay you you would have not agreed to the terms. Yet when I did pay you in full you backed out of our agreement. Shame on your company. Shame on your CEO for for making this decision for people. This is utterly disgraceful that you are breaking a contract. Then know it will be impossible for me to get my money back.

Bought tix for Blue Man and it’s been postponed due to Covid-19. Tried getting my money back and Stubhub refuses. They tell me I’m stuck with their decision until they figure out a new date. It was $152 that we desperately need through these hard times. Funny how they want to hold everybody’s money and are probably receiving interest on it while we’re hungry and about to be evicted due to Covid. I begged and pleaded to no avail. Makes me sick they are doing this to people.

Do not purchase from Stubhub, they will not Refund tickets that were purchase before pandemic. They have change their policy saying that they do not have to refund you, only give you a coupon. I bought Jimmy Buffet tickets for 211.02. They will not refund my money, this is ridiculous. This is my money. Stubhub should get in trouble for this.

I would give 0 stars for Stubhub if possible. When asking for a refund for a concert ticket, originally for June 2020, and official status is “postponed”, they would not help at all and only refer to their policies. No exceptions for COVID. So I have $900 tickets for a concert for an unknown Date, maybe in 2021. And my only option of I can’t / don’t want to go - is to resell the ticket on stub hub so they can make more $$ of the transaction. Ridiculous. ConsumerAffairs should pretext us from these business practices.

Updated on 11/15/2020: I purchased tickets last December 2019 for 2 MLB games scheduled for June 2020. I called to cancel and ask for a refund February, March, April, and May of 2020. All denied. MLB cancelled the games end of May. StubHub wouldn't cancel the tickets until July. I was then told I couldn't get the refund for another 120 days. I contacted the Oregon DOJ who commenced to open an investigation. Long story short it is 2 weeks before this becomes a year old. StubHub graciously decides to refund half of the full price of the tickets. After 4 phone calls to Stuhub they still claim they refunded the whole amount. I then filed a dispute with my credit card company. Then as if by magic StubHub decided to credit me the other half that still owed me. 2 weeks short of a year StubHub sat on, and I'm sure reinvested my $1,150.00. I'm now going to pursue a money laundering charge against these crooks.

As others have pointed out this is not a company that honors its guarantees. The issue was a return of 605$ to my account for an event that was never held. Read the firm's guarantees. First, the call center is in India and my first customer service person did not speak English. Second, three call center people promised a call back in an hour/or 24hours or...

Concert was rescheduled for over a YEAR from now. No way to plan for June 2021!! Requested refund and was told I could resell tickets. Yeah, right! People are falling over each other for concert tickets right now. Thieves.

This whole experience has been a mess. I will never use them again. First, I bought two tickets for a concert. I had a buddy say he wants to go less than 12 hours later and I wanted to add two more tickets... They would not let me exchange for 4 tickets next to each other (with still buying the extra tickets if course.) Not crazy but a pretty big pain considering my payment hasn't even been processed for the first two tickets yet.

My hockey game was cancelled as were many others. They will not refund any money, but issue a coupon good thru Dec 31, 2021. The Arizona Coyotes are issuing refunds. So, they sit on my funds for up to 18 months. They got paid so too bad for everyone else. This is not a threat, this is a promise. I will use that coupon but NEVER USE STUBHUB AGAIN!

Don't trust StubHub, if an event is cancelled you will never get your money back. They issue you a coupon for a future event, they do not fullfil their side of the contract. Have tried over and over to get a refund, they just blow me off.

StubHub is not giving refunds for cancelled events!! The StubHub site says that your purchase is protected by their Fan guarantee. Beware- the guarantee only means that the tickets are actual tickets. It doesn't cover you if the event is cancelled. So I am out the money for all the tickets I purchased to NWLS soccer games. Not a good policy, StubHub. I won't ever buy through you again.

StubHub used to be my preferred place to buy tickets. Their policy prior to Covid19 was that if a event was canceled by the venue, performer, or sport, you received a full refund. Stubhub changed their policy in the middle of the Covid19 pandemic in order to hold on to consumers money during Covid19 after many events were CANCELED. I knew legally that I purchased my tickets under the old policy and rightfully deserved a REFUND for the event cancellation I had purchased, rather than the 120% “credit” voucher they said they would automatically place on my account to use later.

I purchased tickets to see Billie Eilish on March 20 at the Barclay Center. Though the event is listed as postponed, Ticketmaster is offering refunds. Due to the fact that this was a verified Stubhub purchase, I have been left in limbo. No refund. Who knows when or if I will be offered any type of resolution and frankly, I am not looking forward to sitting in a crowd any time soon. If no refunds were forthcoming from Ticketmaster, I might be less upset. I will never, ever use Stubhub again.

StubHub does not give refunds. Now I'm out $500. I will never use this unethical business again! Stay away far far away from ever using StubHub! They will not refund buyers and are charging sellers. What are they doing with the money! Just another sketchy business screwing everyone over.

I purchased event tickets before the covid outbreaks then I get a notification saying the event is cancelled and I will be getting my refund within 30 of the event being cancelled. I now received a coupon for 120% of the purchase refund. My concern is we don’t know when events and everything else will be available again and this coupon has an expectation date of 12-26-21.

I purchased multiple concert tickets through StubHub for events that were cancelled in the spring and fall. Though the venues and musicians have refunded the tickets to original ticketholders, StubHub will only give you a coupon. They changed their refund policy due to COVID, after the tickets were purchased. So basically, StubHub gets your refund from the band and keeps it. The absolute worst.

I would say that in light of all the recent Covid-19 cancellations StubHub is showing just how much they don't care about their customers. My event was cancelled 45 days ago and the refund still has not been processed. I called and they told me to be patient. I find this completely unacceptable. StubHub processes thousands of orders every day, I find it very difficult to understand that they need months to figure how to reverse the transaction. The date for the event that was cancelled has come and gone and still no refund. They have had my money for months now. I will not be using Stub Hub in the future. This is a terrible way to treat customers.

Purchased 4 concert tickets. Due to covid 19 all concerts have been canceled. Stubhub changed their return policy on March 24,2020 to only give credit. Absolutely no refunds. This is very poor form to change policies after they knew all concerts would be canceled, but before any of them were. They would not even return the $40 per ticket processing fee. While on the phone, I was also told I don’t know how businesses are run. This don’t need to be communicated to me. Again poor customer service. Will never use them again.

I bought a ticket for a single a baseball game. Mind you I have season tickets for this team so the likelihood of ever needing to buy a ticket again is rare. I was told after multiple conversations with Stub Hub customer service that once the franchise announced the cancelation I would be given a refund. Never were the words coupon given to me. With COVID I had 5 concerts canceled and every one of the concerts I was given a full refund of my money through Ticketmaster, but for stub hub I was given a coupon that I will never use.?? This is absolutely ridiculous that because of COVID they said they had to re-evaluate things and not everyone was able to be given their money back. I will never order from there again and I will go on every website possible to make sure everyone knows my experience and hopefully I will cause at least 1 other person to never order there again. Terrible service StubHub, Terrible!!!!

Already filed a complaint with the BBB. This place does not care about customers, they only care about collecting their fees for basically being the guy standing between you and the ticket scalper at the gate. Any hiccups in the process, and you're left holding the bag. $436.27 on two VIP tickets, over two months have gone by and I still dont have them. StubHub refuses to refund, says they'll contact the seller and, "ask again." When pressed on what happens if the seller doesn't respond, they say, "We'll try to find you comparable tickets." Um...NO! Those were VIP seats next to friends of ours. There are no "comparable" tickets. You people are lucky you're a virtual middle man, because I'd whoop yours, and the scalper's ** then and there for not handing me the tickets when I just forked over $436.27. Don't use this company. Let them go under.

I have been a loyal customer of StubHub for many years. Due to coronavirus and StubHub not providing a refund timely for tickets purchase, I lodged a dispute with my credit card company. Now, months later, I was trying to reset my password on StubHub to buy tickets for another event and come to find out, StubHub deactivates your account when you do a dispute and they will ONLY reactivate your account if you drop the dispute. The customer should not be penalized for a global pandemic and an account should not be deactivated due to a single dispute that was not my fault. You’re basically turning away customers. I wanted to reset my password to look at my past orders/tickets and to purchase tickets for the future for the upcoming football season. I can no longer support a business that holds its customers hostage unless I drop a dispute for needing my money back in a time of global crisis. Super poor customer service.

Contacted them to get a refund due to the event being cancelled because of COVID-19. Won't give me my money back because they need the money. They are holding customers money 'cause they are hurting! Never use them again!

Stubhub Seller Abused. I listed for sale over $2000 worth concert tickets on Stubhub for several of an undisclosed bands 2020 summer concerts and they were all completely pre-sold all by April. When you buy tickets from the undisclosed bands “fan club”, they don’t send them to you until usually about two weeks before the show dates, so when they are listed, the tickets are not in hand. If you are a seller on Stubhub they make you provide them your bank account number and a credit card number, which I can understand just in case somebody sells them bogus tickets.

Do not ever sell with Stubhub. I sold a ticket for an event that was supposed to take place this summer. The event has been postponed until sometime next summer and they are refusing to pay me. Even though they have received the buyer's money they won’t pay me until the event takes place and they won’t cancel the sale so I can get the ticket back and receive a refund from Ticketmaster. They will be holding onto the money that is owed to me for over 16 months!

I ordered tickets to a Bon Jovi/ Bryan Adams concert here in Boston for July 16,2020. Total cost (1,262.25). Due to Covid 19 it was cancelled. I then received an email stating I would be fully refunded within 30 days. Never happened, instead I received a voucher coupon for 120% of my refund. Not Interested in this. They’re acting as if they're doing you a favor by giving you an additional 20%. However they must have forgotten about the added fees at purchase.

Updated on 09/25/2020: Attachment to earlier review: It is now 9-25-20, seven months of being promised a refund after MLB season was cancelled...cannot travel because of CoVid of course. Will continue to pursue. StubHub’s founders lack integrity and are disreputable.

If it were possible, I would rate StubHub with zero stars: In either late February or very early March 2020 I purchased a ticket for an event in mid-March that was about 60+ miles away; that event was canceled (not rescheduled, canceled) due to the pandemic. The cost of the ticket was approx 3X its face value, that should have been my first clue. Shortly after the concert was canceled by the venue because of the pandemic (never rescheduled, it was canceled entirely) StubHub sent an email saying that depending on my choice they would either refund the money because of the virus cancellation (the ticket now being utterly worthless because of the cancellation; again, not rescheduled, canceled) or offer a 120% credit towards another purchase from them; they said to please be patient and wait for them to contact me by email within two to three weeks and I would then be able to make my choice.

I have contacted this company numerous times. They refuse to refund money when they can go back and get money from seller. After doing their middle man work, they take care of their sellers, and stick it to their buyers. Many people are having trouble getting money refunded if the event is listed as postponed. On Riverdance site, they will not tour until next year. Buyers beware. Don’t deal with this company. Even on canceled events they don’t want to dish out cash but keep pushing a credit for buyers.

I purchased two tickets for a Kaskade concert in the earlier part of March. The concert is for April 4th 2020. All the sudden this covid 19 situation arises where they won’t allow get togethers larger than 50 people. I call because I want to cancel my tickets because who knows how long we will have to refrain from any types of events like this. This is where you begin to feel hopeless. It turns out the concert will be rescheduled for August 2020. According to their policy there will be no refunds unless the concert was cancelled. Yet we’re having a pandemic and StubHub isn’t willing to accommodate the stay at home order issued by the government. I am terrified and scared that my girlfriends lives will be at risk regardless of when the concert will be rescheduled.

I have to wait 6 months to recover the money from tickets I re-sold on StubHub. (From original concert date. From purchase date, it will be almost 11 months.) We are all living through unprecedented times, and StubHub is still out for numero uno. Individual businesses and entire industries (for example, the airline industry) have made adjustments to accommodate consumers. But not StubHub. Their policy is still that re-sellers are not paid back until 5 days after the concert date. Some people have a distaste for some things, and I have developed one for StubHub.

I sold my Coachella ticket via stubhub. The event was then cancelled due to COVID-19. Stubhub billed me $410 because I could not produce the tickets. I spoke with customer support today and they explained that I had to pay the fee because Coachella was rescheduled and they needed to provide the buyer with a ticket. There are high risks involved with selling through Stubhub.

Be careful dealing with StubHub. Bought 2 tickets to Alan Parsons at the Ryman Auditorium. March 29, 2020 show. A friend was coming in to town to see the show. Show didn't happen due to CV19. I called them and asked for a refund. They said the show wasn't canceled just postponed. They said if the show is postponed I have the choice of either selling the tickets or since I live in Nashville once the date is set I could possibly get a refund. I explained I had no tickets and no show. Well the very next day I get an email from them saying the tickets were sent. But I never got the tickets. Called them again. They said they would check into it because they sent the money to the seller. So now I have no tickets and no money. Looking at Alan's website, he's rescheduled his fall and there is no plan to stop in Nashville.

I purchased 2 tickets back in October 2019 for the Jeff Dunham Show in Reno NV on May 1, 2020. The show has been postponed until November 14, 2020, due to Covid19. Stubhub does not give you a refund for postponed shows, but allows you to resell the tickets if you cannot attend the new date. I paid $449.32, plus $109.06 for a total of $558.38 for these tickets that I cannot use now. I cannot attend the new date and the recommend price that they suggest I list the tickets for sale at is $183.00 each. I would lose almost $200.000... What a ripoff. This was the 1st time I did business with Stubhub and the last time... Not a fan of losing this much money for an event that was postponed due to Covid-19. They should be making exceptions just like other companies are doing.

I bought tickets to a show slated for 4/1 in Brooklyn. Everything is shut down due to the COVID-19. The event is potentially cancelled & indefinitely postponed and they REFUSE to refund you. Terrible service. Absolutely no semblance of understanding or accommodation. Do not at all recommend this service.

StubHub were supposed to provide a refund for a cancelled event in March. They still haven’t done so despite assuring me that they would within 24-48 hours. In addition they never even provided tickets in the first place. They sent me an email telling me I would have to download an app called AXS to receive the tickets. Once I did that I got a message that the tickets would only be available AT the location on the day of the event (which never took place). I have called customer service and just get the runaround. Still don’t have my money and have no idea when I am going to get it. I would never use this service again. What they are doing by stalling and keeping my money should be illegal. Wish I could leave a zero star review.

I bought a ticket for Arsenal - Liverpool, 02 May 2020. It was around 835 usd. Because of the covid 19 virus, travel restrictions, and Postponement of EPL until 30th April, I want to cancel it and get my money back. I applied to them and STUBHUB proposed me to sell the ticket through their website! They say I should have known while I am buying ticket! Excuse me!!!! You know the meaning of “Force Majeure”! This is extraordinary situation!!!! Can you believe how they are acting to customers in those bad times of world?

I should have checked the reviews of this company before buying a ticket from Stubhub. This was my first purchase from them and it will be the last purchase. On 1/23, I called the StubHub and talked to agent before purchasing my tickets. Since my tickets were out of country, I wanted to make sure in the case of any changes, I would be refunded since I will not be traveling this country again. I was ensured I would get refund by the agent. So, I bought the tickets.

Some time around Feb. 27, we purchased 4 tickets for a spring training game in Florida. We paid $157 with fees and all added. By March 7, the COVID-19 virus had become a concern for us because my husband and one of our guests are in a high risk category. I tried several times to ask StubHub about being able to return tickets for March 10 event. I was told only choice I had was to sell online. I set up payment to PayPal. The tickets sold March 9 at quite a loss after all the fees were deducted. I was told I would receive $95 5 days after the event. On March 13, I received an email saying I had failed to set up payment source. So I went to my dashboard and there was PayPal all set up correctly (I use PayPal in my business on a daily basis).

I'm from the EU and I wanted to go to Coachella. Now that it got postponed I have no chance of going there. I had two additional tickets from Festticket and they offered me a refund immediately. Even though Coachella themselves offer refunds for their tickets StubHub decided not to offer one. Additionally they don't ship the tickets out of America. Now my tickets get stuck somewhere in the States, because my Hotel also got canceled and I have no where to send them to. I can't even resell them because I can't receive the tickets in the first place. Even if I could resell them their fees are crazy high.

After going through the process to list 3 tickets on Stubhub, my offer expired within 8 hours. I was notified by Stubhub and took the time to renter my ticket offer and patiently waited for any offers to come to my email box. After a day, I went back into Stubhub to see what similar ticket offers might be listed to adjust my offer if needed. I was shocked to see that my offer had again expired (less than 24 hours from when I resubmitted it). I received no email notification from Stubhub therefore losing an entire day to sell the tickets. Because of the time I lost, I am holding $700 worth of tickets for a concert that is taking place 3 hours from now. I would never use Stubhub or recommend it to anyone with a need to sell tickets. Find another resell channel.

I purchased tickets to several Cubs Spring Training games through Stubhub in December. On one purchase, there was no notification that the tickets would be sent to my home - I didn't find this out until AFTER the purchase. However, since spring training is in AZ, we would not be home when the tickets arrived. Stubhub CS said I had to wait several months to try to address the issue. I called them back after about a month and they reached out to the seller. After a LOT of going back and forth, the tickets were to be shipped to a FedEx location near the hotel. Right before we were to leave for vacation, I was informed that the tickets would be mobile instead (I was happy about this so it all worked out in the end, but the STRESS of not knowing where the tickets would end up was not worth the purchase!).

I had tickets for Brad Paisley and it said I would be paid within 24 hours. Turns out it will be more than 3 weeks. I will never use them again. I called and they apologized but the site needs to be correct.

I listed 4 tickets for a concert on Stubhub, and selected the option "sell all, just don't leave me with one", meaning you can sell them in pairs, 3/1, or all 4 together, but don't leave me any. Two nights before the event, StubHub notified me that they had sold 1 ticket. I telephoned them to say that I had not selected that I would sell 1, and was told that they had sold 1, and I had 3 left. Given that my selection of "don't leave me one" meant that no one could buy a pair (because that would me one), then I was left in the situation where I could only sell 3, which is an odd number to sell for an event. I explained to the supervisor that this really left me in a predicament and that I had not signed up to sell one ticket, to which she offered no solution.

Raised fees charged sellers and do not have enough customer service reps resulting in long wait times. In selling hockey tickets not competitive, in selling pro basketball tickets not competitive. Also sometimes makes changes to website without telling the consumer.

Convenient, fast, reliable -- always get what I order. Pricing is competitive with others in the market. Sometimes struggle to get there fast enough when it's a top performer. I do always enjoy fast refund process.

Even though StubHub is my first "go to" for getting tickets, I find you still need to shop around to see if there are better deals. They tend to have the biggest selection but sometimes confirming your seat is a challenge and/or a gamble. Seating charts are generally good but often I go off the site and search google for better seating charts. All that said, it is my "first stop" for online ticket shopping.

I feel that all online ticket sales just make it very hard to enjoy going to concerts when they are charging these high skyrocketed prices to get a decent seat and be comfortable not packed in like sardines. All the added fees and taxes is like buying two tickets but only getting one. It has really made it hard to afford to go and enjoy concerts. I have to seriously consider when I do purchase.

Found the tickets I wanted at a fair price. I checked Ticketmaster and other ticket sites but no luck. I was even able to sell other tickets I had bought but couldn't make the show. I'd recommend Stubhub.

I paid $276 for Shania Twain tickets and have not received my confirmation email with the access code to view, see or instructions on how to get my tickets. I'm not able to contact customer service and get no response from my emails. I'm very upset and stressed. And I think this is a horrible site.

Bought tickets through the app but was unable to accept them. When I contacted them about it they're unwilling to refund my ticket but offered a credit. Why would I take a credit from a company that I have 0 assurance won't leave me in the same mess?

Fees aren't as expensive as Ticketmaster but they are still higher than they need to be. I prefer to buy tickets in person or using a smaller ticket website because the fees are lower. Still, I've been able to get the tickets I want and everything usually goes pretty smoothly, so I can't complain too much.

I have used StubHub several times in the past. We were booking NFL football game tickets. We had no issues with the tickets. The seats were great and the tickets were expensive but not really when you consider they were playoff games. We were never disappointed.

I have had some experience with the StubHub to get some tickets to the shows which I would have been before and they seem to have the shows that you like and want to see. I know a lot of people like to see the shows about what they enjoy.

The Website tends to get stuck, stays in limbo when making a purchase. It then makes it difficult causing confusing when making the purchase and having to go back to the start to in order to begin the transaction again. Very frustrating on all ends and problems tends to occur very often.

StubHub is a very bad business. I used their service to sell tickets I had. It was a complete rip off. Someone purchased my tickets and refused to accept my tickets until moments before the event called StubHub. I did everything right and followed their instructions. They charged me for the event and the guy got into the event for free. I think there is a problem. It’s an awful service. When I called they treated me like I was the person on the wrong, so not only did I not get to use the tickets but I paid for someone to watch for free.

I had tickets to a Motley Crue concert listed on both Ticketmaster and Stubhub. They sold on Ticketmaster, but before I could delete them from Stubhub, they also sold there afterwards. I tell Stubhub what happened and that it happened so fast I could not delete the ones from Stubhub. Stubhub then tells me that I will be charged a minimum of 40% of the sale price of my tickets since I was not able to provide them to the buyer. When I asked what would the 40% go to if they could find comparable seats price wise, after arguing with me for a while, the chat representative said they did not know. Basically if they comparable seats, they pocket the money. Such a scammy company and terrible customer service. Beware sellers!

I've used StubHub twice, and have to say, Shame on Me. In addition to the many examples of ticket fees being tacked on, I mistakenly have used the "example" pictures (Stubhub posts these) to get a sense of a sight line in venues I've not been to before. DO NOT do this - they are completely fabricated, leading the buyer to believe they are purchasing a higher quality seat than reality. When you complain, Stubhub will tell you their website says it's "approximate" and will offer a coupon. I guess, it's in the same state, so technically it's "approximate" to reflect the location. The brand value of assurance you *think* you're paying Stubhub for is a joke.

Website was easy to access and didn't have any issues during the purchase process. The site was very helpful as you scroll thru the tickets and sections available, the section diagram moves with you as you scroll. There is no need to keep looking up to check which section you're looking at.

You can definitely find some good deals; and it has always been clear what we were buying. Great place to check for event or sports tickets if you are traveling out of town but beware to check other sites for parking info, etc.

Stubhub was the most affordable out of all the ticket sellers. The website was very easy to navigate through as well as the map of the seats was very easy to read. I've gone to several events there so it is a very nice stadium as well.

Painless experience, ordered tickets online, they were delivered to my inbox within minutes, didn't even need to print them just scanned the email when I arrived at the event and we were good to go. Been using this site for years now, never had any issues.

I purchased tickets for Kenny Chesney at Gillette Stadium. Tickets were not cheap. The seller sent me mere screenshots of tickets via email. I've contacted StubHub twice about it, and they've done nothing to help me. All I've been told is that they'll refund me if I don't get in to the concert. Big freakin' whoop, I'm spending money on transportation and a hotel to attend the concert, which I'm sure their "FanProtect" policy doesn't cover. I have absolutely no guarantee if the tickets will work, and I am pretty certain they won't, as Ticketmaster now bans screenshots of tickets as a means of entry and has implemented dynamic barcodes on all their tickets to prevent the use of screenshots. Safe to say this situation is far from over, as I'm sure their insurance policy is just as much of a joke as their ticket transfer process. My advice, stay away from stubhub. Buy from ticketmaster or Vividseats instead. I'll never buy from StubHub again.

The prices on StubHub are lower than other sites, but it equals out to the same price with the additional service fees. The service fees of $20 or more is quite expensive. I will not use this site again.

It’s good to know you can always get tickets at all price levels - to an event even at the last minute - my only complaint is the service charge which just keeps going up and up - some more competitors might fix that or at least slow down the service charge increases

Website is good but need to ask fast to get the tickets you want..seats are accurately described and fairly represented and easy to get/pickup and never had an issue with getting the wrong ticket. But fees are excessive.

StubHub always has excellent seats available for just about every venue. If a problems ever occurs, their customer service is also on par. Always friendly, cordial and willing to go the extra mile to make sure whatever the problem is resolved.

Website is well put together and easy to navigate and ticket availability is always good but the fees are just too high... More transparency regarding fees would be helpful instead of getting a surprise at check out.

Ordered tickets to a Broadway theatre production and specific seats were indicated when purchasing. However, when I got to the venue, the seats on my tickets were nowhere near the area indicated previously. I ended up at the very back of the theater section, instead of about 2/3 of the way back as shown on the seating map. My indicated seating also was more centered in the theater and I ended up far to one side instead. I contacted customer service and they only offered to refund part of my ticket fee, which pretty insignificant, considering the price I paid was for significantly better seating. The inferior, lower value seating location seriously affected my enjoyment of the play and I will never use StubHub again.

StubHub is a reliable secondary market for tickets to all events. The descriptions of the tickets are accurate, delivery of tickets is as advertised and the prices are often lower than other secondary market sites. As far as selling tickets on Stubhub, the process is very simple and dependable. Tickets are listed and when sold the money is deposited into the account the seller has set up through the website. I have been very satisfied with Stubhub over the years and they are always my first choice when searching for concert or sporting event tickets.

Wanted to go see Bill Maher in Phoenix. Stubhub seemed to have the best prices, what a laugh! Paid $78/ for 2 tickets, and was charged an additional $51.66 for undisclosed fees. Total-$211.26. When I received tickets the face value was $63/ea. And the location was last row in the so-called club level. At no time was I made aware of the actual ticket price of the tickets, or I would not have purchased them. Also the seating chart was misleading. It looked like the tickets were close to the stage. Called, Poor customer service, would not recognize problem in their advertising and would take no responsibility. Last time I will order from this company, their policies rip off the consumer.

I had someone purchase tickets with my card information and StubHub refused to call it fraud and made me pay for the tickets, they basically called me a liar. The tickets were for a different state than I even lived in.

Tickets were very overpriced. I also purchased ticket insurance and they send you through unnecessary paperwork for a refund, to the point I gave up and just took the money loss. Horrible customer service experience.

Do not fooled by the nicely designed webpage that looks legit. It's a scam site with no clear disclosure all resellers sell and buy from individuals. It's a vendor site charges hefty fees from both sides. There is no cancellation or refund. Customer service is unbelievable rude. Wait is long and useless. Do not recommend to waste your money and time here.

The extra add on fees and costs nearly double the price of the ticket. I feel "scalped," ripped off, cheated. Also, they don't even HAVE tickets to sell, they broker them. They wait until they have ALL our money then they buy at a discount, making the customer even MORE ripped off.

StubHub is a really cute and creative name for an app to buy tickets from. I also love the user interface that comes along with this app. Everything is clearly laid out and I can easily find stuff to research regarding the venue or the band or even just the history of StubHub. I love it.

StubHub allows people to inflate prices if tickets. In April of 2019, Eric Church tickets went on sale in Dallas. My mother bought me and my wife tickets for Christmas. She paid nearly $400 for seats on the very last row of the last section of the top upper deck. These tickets sold for less than $30 each the week of the show. There has to be realistic regulations.

It was very helpful and a good site to find good tickets at a good price and I will recommend it to a family friends and all others. I will also advertise it on Facebook.

I purchased 2 floor tickets for Kiss final tour. When my daughter presented tickets to enter the event they were refused stating the tickets had been refunded. I contacted StubHub and had to settle for nosebleed tickets at additional cost. I was informed they would investigate and call me to refund the original purchase. They didn't know why it happened but would be in touch 24/48 hours So 72 hrs later I call again and sent to voicemail. Later I receive an email stating they were going to refund me but the amount was 40 dollars less than the cost.

Tickets for Jesus Christ Superstar more than twice the box office price for mediocre seats. Don’t use this service, be patient and buy your tickets locally or through ticket master. It’s not worth the cost just to ensure you get a seat.

I sold tickets on 4 January 2020 to an Elton John concert, dinner & show, for 31 January 2020. The buyer had paid for the tickets before I was asked to dispatch them. I dispatched the tickets to the buyer promptly the next day. The concert was held as scheduled and the buyer did attend. I know this as I had tickets for myself also and checked that the buyer was there. The concert finished about 30 mins early due to rain, after about 100 minutes. The promoters, without any obligation or requirement to do so, have offered free admission to other concerts to all ticket holders.

I bought 4 tickets for Tiësto event, I paid about $540 and I changed the address immediately because I didn’t write the name of the street and their customer service told me that, "You will receive it till Friday". Today is Saturday and the event will be held tomorrow and we have nothing. They didn’t help us, just said, "We are sorry". I have never had such experiences and never seen such indifferent customer services.

I purchased 2 tickets from StubHub to attend a Nashville Predators New York Islanders game & apparently the tickets were coming from 2 separate sellers. Upon arrival at the arena I’d realized I only received one ticket & the other the other seller had not yet released, so customer service at the arena told me to contact StubHub since I’d purchased the ticket through a 3rd party. So I get them on the phone the representative & myself go back & forth trying to get it resolved for over 40 minutes, he was unable to get me the second ticket because apparently I should have never even been able to purchase 2 tickets because the seats I wanted were only to be sold as a set of 3, so after standing in the lobby while missing the first period & intermission he told me he issued me a refund & some form of a credit towards my next purchase with them, which will NEVER happen.

I will never use this company again. Very disappointing services. Tickets are not delivered. If the show is postponed you dont have an option for refund. Bought tickets to events twice here and never doing it again. I would stay away from using their services.

Bought tickets to a high profile basketball game only to show up to the game and find fans in my seat. Stubhub offered graciously to refund my money via the Fan Protect Guarantee, which was expected as I couldn’t sit in the seat I legitimately purchased. Next Stubhub offered me a $117 credit on a future sale. I expressed to Stubhub as customer that both sells and buys close to $10K in tickets annually, this $117 credit was low and ridiculous, especially given I had paid over $1K to travel to the game. Customer Service at Stubhub sucks and I will gladly be taking my business elsewhere.

I purchased Rex Orange County Tickets - The Anthem - ORDER NUMBER: **: Section : Box 7 | 2 Ticket(s), Row : B | Seat(s) 3 in November for $632. The day before the concert, 02/12/2020, I was notified that my tickets were not available and offered GA tickets at the same price. Because the ticket prices had gone up. In my opinion they used my purchase to sell for a much higher price and waited until the day before to let me know. In my opinion this is fraudulent business practices and should be investigated. These tickets were a Christmas gift to my teenage son and his girlfriend and for 3 months believed they were going to the concert, completely horrible experience.

I have purchased a ticket for a Bayern Munchen at Allianz Arena. I was terrified after reading the reviews, but everything worked out VERY smoothly. The company has been very quick in responding and addressing my concerns, giving me options and calming me down. Tickets arrived in good time - week before the match. Purchased price vs actual price on the ticket was always warned by the company in many steps of the purchase.

I bought 4 tickets to a concert but 2 of my friends couldn't go. The tickets were sold together in one PDF, so I split it into 4 individual PDF files and posted 2 on StubHub. When I went to the concert, my other two tickets were "cancelled." I asked the venue to check, and the tickets hadn't been used by anyone else to enter, but they were not accepted because apparently this is a thing stubhub does. This hardly seems legal and I am working to get my money back, but stubhub is being stubborn and acting like I am in the wrong for trying to use their service at all. I ended up having to buy more tickets at the door, and stubhub ended up cancelling the order on the tickets I sold on their site. All in all, I ended up losing ~$100 by ever using their site. I would have been much better off just giving away the tickets to people on the street outside the venue. ** Stubhub.

Ordered tickets to a Michael Kiwanuka show in Chicago on 2/4. Paid $217 for tickets through StubHub and was advised I would have tickets by 2/2 via mobile transfer. They did not arrive on 2/2 but I received an email stating seller would send by 2/3. I called Stubhub on 2/3 and was told I had to wait until 11:59pm. Morning of the concert 2/4 and still no tickets. Told I would have them by 10am. Still did not receive them. Called back at 10am and was told to give seller more time and no replacement could be offered to me as I had to wait a little longer. Absolutely ridiculous to not be offered replacements. Had no choice to ask for a refund. Very frustrating experience and will never use StubHub again. Terrible customer service.

I’ve bought tickets multiple times that were advertised as lower level that were not lower level. You should check multiple sites including the venue website. Stubhub may say “lower level” very loosely. The more infuriating part was being hung up by one their “managers”. I was being friendly on the phone too. The venue website, competitor websites, and everything I could find online said that the section was upper level. The manager said the venue allowed them to sell this ticket, so if I had an issue, I should take it up with them.

I have recently bought 3 tickets from StubHub. I paid $20 service fee for every ticket. Total of $60. But I can't understand what I have paid for. Their website doesn't allow me to print the order. Their representative is not able to help me and encourage me to learn something new. So, in general, I have to spent half of my day learning how to get tickets from StubHub when I paid for their services. Therefore, why do I have to pay for your service if you don't provide any of that What I don't like most is that I can access my mobile tickets THE DAY BEFORE THE CONCERT. This is the most inconvenient way. Their fees have to be clear and not vague. The information when you purchase a ticket is rather misleading. Eventually I purchased NOTHING right now. The only confirmation I have is their email. I can't see the tickets. I can't print the order, and I paid this website $60 for their services.

I bought 2 concert tickets in April 2018 for a concert in Tampa in November 2018. We could not attend and sold the tickets back on StubHub a few days prior to the show. We received an email confirming that they were sold and the sales amount appeared back in our bank account a few days later. Fast forward to January 2019, I get an email from a COLLECTION AGENCY claiming that I owe $698 for an outstanding balance to StubHub. I called StubHub's customer service and was told that there were two postings for the same e-tickets that both sold despite showing only one listing on my account page on the website. These tickets were apparently for a November 2019 show. I had no idea that there were multiple listings as there was no indication of such according to my account.

Please do not purchase your ticket from this Company. It's a total scam and you won't get your money back. How is a possible or even legal that a company is charging 300% more for tickets and get away with it??

I had tickets to an event that I could not attend. When looking for a solution to my problem I stumbled on their website. I posted my tickets and didn't understand why I had to give my credit card. I found out soon enough. Even though I followed their instructions to the letter I still got ripped off. Whomever purchased my tickets just didn't accept the the tickets that I sent and when they showed up to the event called Stubhub and said that |I never sent them the tickets. I think they did this on purpose because bam they got into the event for free. Stubhub charged my credit card for two new tickets.

Purchased tickets to a show 30 days in advance. Tickets were to be delivered the day before and never arrived. Contacted customer service. On the morning of the show I was told that my tickets couldn't be delivered, no alternate tickets were offered and money was refunded. Although my money was refunded, the inability to see the show that I had planned for a month to see was unacceptable. I will not use this site again. Buyer beware. The guarantee will get you your money back but not your desired experience.

The Fan Protect Guarantee is anything but. I purchased 2 Lion King in tickets two weeks in advance and I got 2 days notice that they were unable to fulfill the order. They tried to move me from the orchestra level to basically the last row of the balcony. There were very few tickets available, BUT there were 3 tickets available in the same row. I was unable to just purchase just 2 of the tickets and had to get 1 or all 3. StubHub had the opportunity to make it right and “protect” me but said they couldn’t cover the cost of the 3rd ticket. Given the situation and incredibly short notice, this would have been true customer service and would have “protected” me, but I guess if it causes any minimal financial loss for them that doesn’t matter.

I purchased tickets to the Niners playoff game for 1/11/20. Got the confirmation of the tickets which were electronic. Then a few minutes later I get a cancellation confirmation from Stubhub which says contact them to resolve the issue. I spent over a hour on the phone as they insisted it was a security issue. I've purchased tickets prior to this transaction without any problem yet this time they say they could not help me as it was a different department that handles this issue and my account has been suspended and I can no longer access my account until that said department calls me which will take 48hrs.

Do not buy from this site, they gave two tickets junior while I paid for adults. The game was for Arsenal vs Manchester United, 1st January 2020. I had flown thousands miles away only to get humiliated because we are disallowed from entering the stadium. Sending them so many notes, and different people respond without solution, asking me to send pictures of the tickets, which I could not do because the day after I sent it to the advised address in Birmingham via post. But I sent them Arsenal letter which is legitimate but still too many hassle and wishy washy. Unprofessional!!!!

I have bought tickets to a football game, Chelse FC vs Southampton. I traveled from abroad to watch the game. I have informed the hotel about the package, which should have been delivered by December 25th (the game is on December 26th). I have contacted them and they promised the tickets will be delivered by any means until that day. However, when I arrived at the hotel, the hotel claimed they received nothing! I called StubHub's emergency number, and they promised that the tickets will be in a pickup point near the stadium, and promised me I will get them by any means. They also said they put my case as a 'TOP PRIORITY' case, and that I will be informed early in the morning of the 26th, the match day.

Used to be a reputable company—but no more. Bought a parking pass to NFL game through StubHub. Never was able to access the pass and had to spend more money to get one from another company. Hours on the phone to StubHub who sent me off to calling two other companies. Most frustrating experience I’ve ever had with a ticket company. Still trying to get my money refunded. I’ve learned to stay away from StubHub.

Brought tickets on StubHub for $22 somewhere were up to $1000. Come to find out once we got to the venue the tickets at the door still available for only $10. How can you sell tickets like this? I'm sure the artist will not get the money for those tickets sold on StubHub. All seats were general admission. So people who paid more than the $10 got the same seating as the $1000. Very sad.

Oct 2019 I purchased a ticket to a kpop concert in Paris from StubHub. When I got to the entry gate I was told that somebody had already entered on my ticket. I went to the box office and they confirmed that it was true. I called stubhub and they didn't do much to help me. I was told International stubhub will call me right back. They never did. They didn't even offer me a replacement ticket. Long story short I missed the concert.

Bought tickets to an event last year through Stubhub with no issues and the event was great. Bought them early for this year but when learned we wouldn't be able to attend listed them on Stubhub. After listed for several weeks received an email this morning saying the tickets had expired. We went online and saw other tickets listed for the same event still available to buy. We can't relist because it says the event isn't available for listing or the event has already happened. We can't sell them anymore because the event isn't available or has already happened but we can still buy them from others who are still listing them.

I bought great seats to a show and fly to San Francisco for the event. The morning of the event, still no tickets. A few hours before the show they send me worse seats. At the show, eight people around us all have the same story. Bought great seats, tickets come late, worse seats.

I went online very early to buy Hawaii Bowl tickets through the official Hawaii Bowl Website. I noticed that the BEST sideline seats (maybe 3000 seats) at Aloha Stadium were purchased in bulk by StubHub. Stubhub was now selling the $49 seats for $150 - $247. What scammers, I will never patronize this ripoff company!

Just to give you all hands up you might not get the seats you want when you go through StubHub!!! You will get a much cheaper section and will get no refund!!! They will offer you a coupon for 25% off to use on their website! I paid much more to seat right in front of the stage, got tickets for some conner section, they cost 3 times less!!! And no money back! Would not recommend anyone to use them!

I purchased two tickets in September for the Hamilton Show in San Francisco on December 11th. They were a Christmas gift for my wife. We booked a hotel and flights to see the show. Last week, a week before the show, we received an email after hours to describe that our money was refunded for the show and the tickets were no longer available. This was after hours and no one answered their telephones. After many calls and demanding a supervisor I eventually was given replacement tickets, I still had to pay, that were not good with obstructed views.

Ordered tickets on 11/22 and received confirmation. Booked a hotel and made plans for the entire weekend. Called on 12/6 when I still had not received my tickets and was told not to worry, everything is good and I would have my tickets by the end of the day. Well, today is 12/7 and no tickets. Called StubHub and was told sorry no tickets but we will refund your money. Out $200 for the hotel, 3 hour drive to Nashville for nothing and very disappointed. I will never use StubHub again!!!!

Purchased tickets to Trans-Siberian for 12/7/2019 in Kansas City (we thought). While getting the tickets ready to print the night before, noticed the tickets were for Charlotte NC and not Kansas City. Contacted Ticketmaster where we purchased the tickets. They stated the tickets were not sellable on their site, but a third party could be used. I have a Stubhub account, so contacted them for their assistance. Miles assisted in getting the two tickets transferred from Ticketmaster to Stubhub and stuck with us the entire way until they appeared on the Stubhub site. Kudos to Stubhub and Miles for their exceptional customer service.

Bought and paid for 3 tickets to Hamilton musical in SF. I was told to wait for tickets' delivery information 2 day prior to the show. We were looking forward to the show on our vacation but three days before the show date, I received an email from Stubhub saying that they’re unable to deliver the tickets I ordered. I was very disappointed; I didn’t realize that the purchase was not guaranteed.

Spent over $1000 on 3 Elton John tickets, PLUS $ for flights and hotel and paper tickets never arrived in time and they mucked me around and would not send me PDF replacements. Only a refund but ruined an entire trip. Horrible customer service.

This company will find a way to get your money. Never buy tickets or try to sell tickets through this company. Bought a ticket through StubHub and tried to resell it because of heath issues. They did not give me options when trying to sell it and when I click the option cancel they referred me to call the company. After long time on the phone they told me to be able to cancel the transaction I had to pay a big amount fee. This company do dirty business. Ripping people off. Never again. Do not waste time or money with this company.

This company is a joke and a waste of time. I purchased tickets on their website, never got sent the actual PDF version of the tickets. I received at least 10 spam emails from them after promoting other concerts. I tried calling customer service multiple times to get my tickets and ended up going to the show and not being able to get in. I called after the show and they claim that they would not issue any refunds because I should have received the email. Sarah customer service line for 30 minutes talking to a useless Representative who is no help. They stated that I receive the email and it shows on their end but they could not email me any proof. I requested to speak with a manager and they said all of them were not available but they can call me back in one hour. It’s been four days and still nothing. $164 down the drain I would never use this site ever again.

I have SEC Championship season tickets. About half the time I end up selling them. This year we sold the to tickets through StubHub. They have a system that tells you what other advertised tickets sell for based on the location of your tickets. They said they recommended a price based on what they said were documented “sales” on their site. Tickets sold in less than 1 minute. When I went back on their site wanting to buy tickets, similar tickets were selling 4 times the price they said and recommended. You are stuck under selling your tickets. This is a scam! Don’t sell your tickets with them.

My son purchased two theater tickets to A Christmas Carol for Dec 14th at 2:00. The ticket confirmation came through for Dec. 15th, 2 PM. We contacted StubHub that day. Too bad, so sad... in other words. After over an hour of chatting with the company, the best they could offer was to suggest "relisting" the tickets... since we are "stuck" with their error. If I am "lucky", I will recoup 98 and only lose 65. We will NEVER use StubHub again!

We ordered Miami Dolphin Parking Passes on Stub Hub which I had never used before. They did not come when promised but we kept getting reassurance emails from them that they would be on the way. They never came and Stub Hub could not send them electronically like Ticketmaster does. Now the section we needed is sold out on Ticketmaster and Stub Hub so we are out of luck. You may pay a bit more but the reliability of Ticket Master but it is worth the few extra bucks. I would pass on this site.

Worst experience ever! I bought a ticket as a gift and they didn't put it for download, I spent several days complaining and StubHub didn't solve the problem. It's a lie that they said to me and I quote here "you are protected under the Fan Protect Guarantee which states that if something goes wrong with the order we will replace the tickets for you at no extra cost". They just sent me an e-mail saying that they had technical problems and couldn't deliver the ticket. Shame on you StubHub!!! Order **

I thought I purchased tickets. I received confirmation order number from Stub Hub. My credit card was charged 546 for tix but then I couldn't access tickets. Huh???? Next call to credit card to try to get them to reverse charges. Now I have no tix and a charge I have to fight.

My daughter and her friends bought 3 tickets to Post Malone and when they got there and opened the Ticketmaster app it said her tickets were sold. Contacted StubHub and they are basically telling me that I have to prove she did not sell the tickets before they would even investigate. SO I don't know if this is a seller/stubhub issue or ticketmaster, but ticketmaster is helping me more than stubhub. All StubHub keeps saying is she sold the tickets and she didn't. These were app/barcode only tickets. When she received the tickets she had a barcode and when she got to the concert it was gone. TicketMaster shows on her account and in their system that SHE DID NOT SELL THE TICKETS. Box office told her they were sold in October - she bought them in August - and 2 were sold again a week before the concert and 1 was sold the day of. STUBHUB is not helping AT ALL!!!!

I purchased 2 tickets for a concert over a month in advance. I traveled over 6 hours to attend the concert and made a long weekend out of it. 3 days before, they cancelled my order saying that the seller was unable to send me the tickets and not to worry, I will be getting a full refund. I called to ask why the seller couldn’t send the tickets and Stubhub said that people are allowed to sell tickets they don’t have yet, and if they run into a problem they will try and find replacements but since the concert is sold out, they can only refund my money. Not to worry though, I will get a full refund and they will look into the seller and stop him from doing this in the future. Unacceptable that a company lets someone sell something they don’t have and then lets them decide at the last minute that they could get more $.

WARNING!!!! This company is Criminal and will steal your money!! I paid €283.00 for 2x tickets and they charged me €43.00 just as a fee!!! Then sent me 2x €55 tickets (standing) instead. When I contacted them they said that "It was not our problem. Contact the venue"!!!! Applied for my money back through Paypal and got a refund. No comms from them at all. Disgusting Company, should be shut down!!!! YOU HAVE BEEN WARNED!!!

Do Not Use Stub Hub!!! They withheld information about ticket locations until after the purchase. They didn’t give the seat location, only the section they were in. After we purchased, we found out they were behind a guardrail with only a partial view. We called customer service and they kept saying they are not the sellers, so it wasn’t their fault. But the problem is that Stubhub gets a percentage of each ticket, so they are indeed liable to accurate information for consumer protection against withholding information. They are con artist and this website should not be legal! They took us for $1,200 and would not work with us on a resolution. Do not use this fraudulent website!

Singapore U2 concert - big fun so rushed to purchase tickets - Stubhub being the only accredited "intermediary" as the do not sell tickets but... Purchased 4 tickets priced 2 x SGD 305 and 2 x SGD 269. Despite the fact that they should have been an "early bird":

I purchased a ticket to a concert weeks ahead of time that was promised to be delivered the day before the show. The day of the show I did not have my ticket. When I reached out to StubHub to ask about it, I was told the seller didn't have the ticket and no more tickets were available. They say they will refund my money, but the late notice ruined my plans. Also, why don't they verify that the seller actually has the ticket before they are allowed to list it? The customer service agent was also incredibly aggravating and unprofessional. Her response was that it "breaks her heart, sigh". It made a bad situation even more frustrating.

I purchased tickets for a Calgary Flames and Dallas Stars hockey game 4 or 5 days in advance. I got ice level tickets for 1/3 the price advertised on TicketMaster. I received a code within 15 minutes of buying the tickets and was able to upload them and print them out from my computer. Zero issues at the arena. Truly enjoyed the game and my experience with StubHub - I will definitely purchase tickets (in advance) on StubHub again. - Lisa from Calgary, Canada

I bought four tickets to Dane Cook together. They sent four tickets seated together seats 8,9,10,11. Seats 9 and 11 were for a show that was 2 months earlier. I didn’t notice this until an hour prior to the show. I made a call and after 45 minutes spent on the phone they promised they would email me the correct tickets within 15 minutes. It’s now showtime and I’m still standing outside the gates in the cold. I sent my parents into the show and my wife and I waited for the tickets.

No tickets by show day - charged over 400 and wont refund. I bought two tickets to a show in Vienna and never got the download tickets and missed the show. We were very disappointed and had no way to contact {even since we already missed the show). When I got home I talked to StubHub and they would not refund as they said their source did send tickets. I checked my whole box of in mail from Oct 5 on and nothing. I asked for proof - just to really see the ticket and that they were sent and they won't do that. DO NOT BUY FROM them! Rate them -0 but that is not a option. I guess I go through the IC3.gov next.

So I bought tickets for a hockey game in Corpus and chose the date we wanted and went through payment and everything before realizing when reviewing my order that the date was different than what I had chose! So of course I called StubHub right away to see if they could correct the date and they told me there was nothing they could do about the situation but I can try and resell them on the website. This was within maybe 2 minutes of me JUST making the purchase. Fast forward to a week later the tickets never sold. Even after bringing them down to 10$! So now I’m out over 100$ and StubHub did nothing to resolve this. Oh and they said this is a reoccurring issue when I called!

StubHub have taken my money and promised to give me my ticket yesterday. Now they are saying next week. The customer service officer didn't care. Don't use this company. I'd prefer to book direct with the venue.

StubHub is illegal website in some countries. The service is just awful. I bought ticket to Champions League match Galatasaray vs Real Madrid. For that, I traveled to Turkey. I Followed all guidance from the website, but at the stadium organizers said that this website is illegal. I could not enter the match. When I requested my money back, obviously they refused to pay me even dollar. Such a bad experience.

Bought tickets for a soccer match in Istanbul, we traveled there specifically for this event. Was in constant contact with them up to 1 hour before the event and they kept telling me they were investigating why I hadn't received the tickets would call me back etc but not once did they call me. Tickets never arrived and now they are refusing a refund as they said my account wasn't set up correctly, I have categorically proven that it was set up correctly. 2000 euro for flights etc to Istanbul down the drain.

I made a purchase of 2 tickets for a concert. I then had an email to say the tickets would arrive via Flash sales. I went onto the StubHub site and it said my tickets had been sent through. Nothing, for 2 days - it just said I would see them within a few minutes. Then it told me I had to download another app, for flash sales. I did, but with difficulty as it did not allow for the fact I am a UK resident on holiday in the US. I had to fabricate an address, as it did not accept a UK one. Then it asked for credit card verification. I needed to use my UK address for that, it wouldn't accept it.

I had to cancel a concert due to personal matters. Basically they want to get 119$ without even picking up the phone....the tickets were not ok to resell....my AXS provider told me 2h before the concert. I even didn't get the email from this company saying I "can resell them" specially without being resalable tickets!!!! All automatically they want to take the money without any type of transaction been done. Completely dishonorable practice.

This company take your money then tell you that you can not have the tickets since you do not have a Tessera del Tifoso card! Then they tell you no refund! Be aware! They will rip you off! Do not waste your money! Buy direct through the website, not through this company.

I was traveling with my family and purchased tickets to an event at the Grand Ole Opry. When we arrived, my tickets would not scan. The box office told me that they could see that the tickets had previously been printed and they were unable to scan my tickets. I called StubHub and they said that they would refund my purchase. Several days later, I received an additional email stating that I violated their policy because I had not printed the tickets and they were charging me for tickets that I was unable to use for admission. $600 wasted.

Don't use StubHub! I purchased tickets for Louder Than Life (concert). When I arrived at the concert the tickets had already been scanned. So I was sold duplicate tickets from stubhub. I called and received a refund. Then a month later come to find out they took the money back out because stubhub said there was no proof since somebody else had used them and got into the concert just fine. So since I threw the second pair of tickets that I was forced to purchase at the gate away. StubHub said they have no proof of purchase. So much for FanProtect guarantee and 100 percent refund. Don't use them.

I purchased college football tickets for my friend and I and when we found our seats the seats were taken. I often get mixed up on row and sections so I asked the two guys in our seats if they could show us their tickets because I thought they may be in our seats. They showed me their tickets and they were my exact tickets I had on my phone from StubHub. They just had the actual physical copy. All of us were baffled. Luckily they were bench seats so the two gentleman and people next to them were super good about it and we all squished together.

I purchased 4 tickets to the Astros/Tampa playoff game at minute made park Houston. Section 337 row 3 seats 13,14,15,16. Seats were rated "5 star" and went for $1000. They were shown as unobstructed view - and the seating sire on StubHub shows a unobstructed view when clicked on. The seats in fact were COMPLETELY OBSTRUCTED by the foul pole and 5 foot wide Chick-fil-A ad! The batters box, first base line and first base were completely obstructed.

Very bad experience with this website. I don't recommend anyone to buy anything from them. I bought a match ticket for Real Madrid & Galatasaray in Istanbul and when I went to the stadium they told me that you don't have a ticket to the match.

(If I could leave a 0 star rating, I would.) I go concerts constantly, but I will never purchase tickets through Stubhub again. This is what happened to me: They sold GA tickets at the price of the "Pit GA" and when I questioned them about it, they told me that it was my fault for purchasing regular GA and not the ones for the Pit. Regular GA was $50, and "Pit GA" was $150. When I was purchasing the tickets at $150/each, I assumed it was for the Pit, and apparently they just jacked up the price to make it look like they were. So I lost $200 for no reason. I questioned them, they said there was nothing they could do except waive fees if I resold them.

Purchased ticket to Lizzo concert in New York for my birthday. Thought I was getting a good seat as ticket cost $165 plus fees for total $212. When I received the ticket it turned out to be a $64 ticket on the last row of the upper balcony. I was sick. This is a sham. No one at StubHub advised me that I was being charged 3 times the cost of a ticket.This is a horrible practice that tricks consumers. My birthday was ruined.

I contacted chat support after noticing my ticket and fee prices constantly fluctuating. The agent lied and told me the seller changed the price plus or minus 2 to 3 dollars 12 times in a matter of minutes, all with coincidental fee price changes that matched the ticket price changes. The company shifts a few dollars from the ticket prices or fees to try and make it seem like the buyer is getting a better deal but it's just the placement of the charge.

I successfully purchased tickets to the Yankees/ Astros post game one hour before the game. And the tickets was delayed because of an improper bar code enters. After 6 innings passed Customer service could not figure it out and refunded my money without finding me new seats. I traveled to the game in hope to see the Yankees win. And missed the whole game for my first time purchasing with stubhub/ first Yankees game I tried to attend as a very big fan. Very disappointed!

I bought football tickets with Stubhub, I paid $500. I got an email saying "Enjoy the match! Your tickets have been delivered". The tickets never arrived. I tried to called Stubhub, I never managed to get anybody on the phone. Then I managed to get on a chat. They explained to me that the tickets were delivered to a post office. I tried to pick the tickets at the post office but it was closed on Saturday, I explained this to Stubhub....they said that it was my problem, not theirs....

We purchased tickets for a Napoli soccer game and received word we needed to purchase a supporters card. When we attempted to do this, we kept getting error messages from both the Ticketone website preventing us from purchasing the tickets. We then tried to go through the Napoli website and it would not let us or Stubhub select from the drop down, thus not letting us get the card.

I was sent the wrong ticket the day before the show. I spoke with someone from customer service and since they did not have any other tickets for me that were equivalent to what I ordered they refunded me and let me keep the ticket because of the mistake and inconvenience. I thought that was very nice until I got a call from StubHub 2 hours before the show started that they needed my permission to charge me for the ticket that they refunded. I did not give my permission as it was not fair to go back on their word that it would be refunded. They did offer me the choice of sending back the ticket and then they would not charge me.

They never sent emails about tickets, had to call. Spent 300 for room next door to venue. 4pm eating before concert get message saying concert was cancelled. Drove 110 miles. Spent 600 hundred to 700 dollars for my anniversary not able to see show. Then they say they would not refund my money because it's a third party seller. Reschedule for a Monday night in December, no comp for ** up my anniversary. Definitely would not recommend Stub Hub to anyone. Out several hundred dollars, no show, work 2 job, almost impossible for me to go to a concert on Monday night. Now they recommend tickets are worth less than half what I gave. They suck. Never use Stub Hub again.

Purchased concert tickets 3 months ago, driving from Michigan to Chicago the day before the concert and tickets won't come until after we leave!! Are you kidding me?? $600 wasted!! We will never buy tickets on StubHub again.

StubHub charges existing, repeat customers more in service fees than someone without an account. Unfair business practices. I have an account, my son doesn’t. We both searched for MLS tickets at the same time, happen to choose the same seats and my tickets were $36 more! I called customer service & they blew me off & said, "Yes, it happens all the time." Seriously.

I listed 2 of my 2019 season tickets football tickets through Clemson's Athletic site for the Clemson vs Charlotte game, they sold in 4 minutes. My listing email shows the correct seat listing but then StubHub allows the purchaser to cancel the sale because the purchaser claims the tickets are not what they bought, so now it is too late to sell my tickets but then to make matters more unfair, StubHub says they are going to charge my credit card a penalty for listing bogus tickets. I chatted with customer service immediately but 3 weeks later, I still have not received the follow up that was promised. Sellers beware. You can be scammed on StubHub. It is not a safe sellers environment.

I placed a ticket of mine for a music festival on both TickPick and StubHub hoping that I'd get a potential buyer. My ticket was listed @ $1000 for it being a VIP ticket. It got bought out on both sites within an hour of each other while I was at work so I couldn’t cancel the other order. StubHub doesn’t allow you to first confirm the sale before the transaction occurs so now I'm stuck with at least a $400 cancelation fee/upwards of $1000.

I was recently alerted to some tickets that were bought through this organization without my authorization. A representative who was not helpful would not refund my money. The tickets were purchased through a website that had been compromised without my knowledge. After explaining my situation my and finding out they had saved my personal information with payment info and allowed someone else to make the purchase. They still would not stop the sale. Even thought the event was not until March of 2020. They do not even have the tickets to send out yet...but are still allowing the sale to go forward. What a scam.

My wife and I purchased tickets for the boxing match GGG vs Derevyanchenko. When we presented our tickets at the venue, we were told that the tickets were duplicated and used 50 minutes prior and we were not allowed in. We were told to call StubHub. We called StubHub and were put on for 30 minutes, then transferred and put on hold some more. They offered only a refund for the ticket price, and could not get us replacement tickets. My wife and I spent a lot of money to travel to the venue, and none of that will be refunded to us. Stubhub is a 3rd party site where shady things like this happen. This was my first and LAST time ever using StubHub. Buyer beware, don't use StubHub.

I Purchased a parking pass that was advertised as being a part of the venue. After purchasing the tickets and receiving them they were actually 1 mile away from the venue and not affiliated with the venue at all. When I contacted StubHub to point out how the tickets were falsely advertised they basically said they couldn’t refund my money and then I could resell them on their market. They’re allowing the consumers to be tricked by other people who are falsely advertising tickets.

If you ever have an issue with StubHub don’t even bother to call the looneys in Customer Service. They won’t even listen to your complaint because they are too busy talking and yelling. We called to complaint about an issue were they had stolen money from my daughter's checking account. The person we talked with was totally insane. We asked for the manager but he must have been the person that trained the First Lady because was worse. Will another site next time. Next.