StubHub Reviews

Pretty much everything everyone else is saying about StubHub is true! Back in Jan or Feb 2020 I bought several tickets to Bonnaroo - which of course was cancelled because of Covid-19. It was over $2000! At first they were like - Oh it's only postponed, so you can hang on to them and they'll be good for Bonnaroo 2021 or you can re-list them...No Refund. So, I re-listed them...Sold them (for less than what I paid but what can you do?).

I bought six tickets to a college football game a month in advance. As game day approached, the electronic tickets were not showing up. It turns out that StubHub allows ticket sellers to wait until game day to turn in their tickets. Our ticket seller never turned in our tickets, so we were left holding the bag, with no tickets to the game, and no time to recover. This policy is clearly 100% in favor of the ticket seller, and puts the ticket buyer in a precarious position. Allowing ticket sellers to wait until the day of the event leaves no fallback position for the ticket buyer. And if you buy alternate tickets, and then the seller comes through on event day, you are left with two sets of tickets and no time to try to recover your money.

Ordered parking passes a month ago and was told that I will be printing them out a day before the game. 2 days before I get a voicemail that I need to call ASAP as pass needs to be mailed to me. I am now on the line waiting for an hour and still no one has picked up.

Purchased tickets in April 2021 as a gift to the Grandkids. Told tickets would be sent 26 Sept. Guaranteed for 28 Sept concert. On date of concert, still had not arrived. Multiple calls and many hours on hold later, beginning at 7am. Guaranteed tickets would arrive at 10 am with follow up call to confirm receipt at 10:30. Then when that did not happen, was assured arrival at 2. Again at 4. Wasted day on phone to be told tickets no longer available, so sorry. I purchased from another site instead and will do so from now on. Have used StubHub for years but will not do business with site that lets their agents shop my already purchased items for higher bid elsewhere. Can verify all to whoever's wants to know. DONE with StubHub.

I purchased 4 Floor tickets for an event and when I received the tickets they were the top balcony seats. I called StubHub and told them to find replacement which I saw available online but somehow they cancelled my order and said none available so now I am stuck. When I was a seller once, I listed the tickets in error and they charged me thousands to find replacement tickets for the buyer. I think they keep the money and never really replace anything for the buyer. SCAM. I have all the documentation if anyone wants to see the truth.

So 3 hours before show time I was told that I would get a credit on my Stub Hub account, not a refund on my credit card, and that I could try to buy tickets for the event, if any were left, or to a future event. The situation only got worse. Never got the credit, so I had to pay double. Probably the most inconsiderate and shabbily run company I have ever dealt with. Don't make the same mistake I did when planning an important event.

We bought tickets to an event, downloaded tickets with no problems. Went to attend event and ticket did not work, scanner stated ticket already scanned. When tried to contact StubHub it was a 3 hour wait time to talk to someone, which event would have been over! Thank goodness someone at the gate was able to help me with getting my ticket figured out and got in. We traveled far distance to attend the event and the tickets were expensive. Think twice of other options for you!

I ordered tickets for an event that was taking place on 9/4, and was according to Stubhub going to receive the tickets 9/3. On 9/2 I get an email saying my tickets for the 9/4 show won't get delivered until 9/7 which is 3 days after event. So the morning of 9/4 I fly from Texas to Colorado without the tickets I purchased for the event. For the last almost 3 weeks I've been trying to get through to Stubhub without luck. For years I've been using Stubhub to buy and sell tickets and have never had a problem until now. Not planning on using Stubhub's service, nor will be recommending it anymore.

I have used StubHub previously without issues. I told my daughter when she turned 7, I would take her to her firsts concert of her choice. So when I trusted stubhub with our ticket purchase on Feb. 14, 2020 before the world fell apart, little did I know I just paid out $388.03 that I would never see again. They first offered through email a 125% credit. Later, they emailed stating continue with the credit or refund. I followed all of the steps provided to request the refund. I waited 2 hours on the phone x 2 with them and both times the agent states the refund was issued on May 29, 2021 at 9:46am back to the same card. I have checked the statements of any card that may have been used, although I know which one it was and there is NO CREDIT. I am told I have to go to the bank and bank has to dispute however my bank says it is on their end, they do not see an attempt to refund me so they cannot dispute this.

I purchased three tickets for Alabama/Florida on 8/23/21. The day before the game I received an email from the seller that she had just been notified of the sale and they were already sold. This was $1000 worth of tickets. Stubhub has used my money for almost a month. I sat on hold 4 times that day for over an hour with nothing but their annoying music on hold. I've now written 17 songs to their repetitive tune. It's gameday and my account states that I have been offered substitutions. I have zero emails or calls from Stubhub. I had to pack up and just go home as the game is now underway. I guess small claims court is where I'm heading with this next week.

This site allowed me to place a parking pass for sale for which they later determined would not work. They determined that AFTER it was sold and delivered. They then stated that I needed to pay the full balance ($600). I needed to pay the full balance even though the buyer was going to be refunded. This was all after being on hold for a combined total of 5 hours. So the buyer is being refunded and then I have to pay Stub Hub $600 for absolutely nothing? It was still a day before the event, and of course they would not contact the buyer for me. This site is an absolute joke. The customer service is an absolute joke. I would recommend to never use this site to sell or buy anything.

Stubhub will not help you! DO NOT BUY TICKETS FROM STUBHUB! I waited 3 and half hours on hold because it was an order over 1 thousand dollars only to be told they would not help me. I bought the tickets for my daughter and she cannot go because she is now high risk for COVID due to medical treatment she has to undergo. My only hope is to dispute the charge with my credit card company.

I purchased tickets on Sept 9th with them to be delivered Sept 15th. They didn't show up. After 3 hrs on hold StubHub would not provide a full refund of my parking pass (which I did receive) and my tickets. They would only refund the tickets. They offered a similar seat that was less money and would not refund the difference. I suggest buying tickets off the street... Would be better than using StubHub. Not to mention the customer service was awful... People laughing and horsing around in the background. Nothing but a scam.

Waiting on payment for 4 tickets sold two wks ago, same day of event. They advise 5-8 business days but cannot understand WHY it would be so hard to get paid. Now on the 9th business day and would really appreciate being paid. The kicker is that there is ZERO CUSTOMER SERVICE. 3hr wait time was given on the phone, no email or live chat, and the auto response was that if my event wasn't today I need to call back later. REALLY? So you already got my money so I can wait now? NEVER AGAIN. NO TRUST in purchases nor sales here.

Purchased tickets on StubHub for my Boss & his 3 clients. Owner of tickets transferred the tickets to Ticketmaster the day before the event. Never received email from either that the event was postponed. StubHub claimed they did send an email but it wasn't in the Inbox/Junk/Deleted Items so it's my word against theirs. There was nothing posted on the event page on StubHub about the event being postponed either. Ticketmaster claimed they weren't obligated to inform us as that was StubHub's responsibility. My boss took his clients to this event only to find out the hard & embarrassing way that the event was cancelled. Thankfully, he also looked at the site that day to confirm the info & also never saw any mention of the event being postponed until 2022 so I wasn't fired over this.

Purchase concert tickets, received confirmation, they billed my credit card, but never sent me tickets. Waited 3.5 hours on the phone and finally spoke with a person who could not help me. Said 2nd party will be contacting me. They did and then asked if to put me on hold, 40 minutes later holding they hung up on me. Called a second time to StubHub waiting 1.5 hours and they didn’t want to give me a refund for their error. They tried to apply a credit for future use. Such poor customer service!

Purchased tickets through StubHub to an event on 9/12/21 in NYC and ultimately could not attend, so I decided to sell my tickets - about one week before the event. The StubHub platform for selling tickets was very easy, however, as soon as I completed the process and received confirmation the tickets were available for sale, there was literally no indication that my tickets were for sale. The platform has tabs to show pending sales, sales, completed sales, etc. My tickets were nowhere to be found. I tried to call and contact StubHub assistance in a variety of ways and could never reach anyone or have anyone assist me. The event occurred and my tickets were not sold. What a terrible experience and a huge loss for me. I would have rather given the tickets to someone than let those tickets simply go to waste. Next time I will know to use a different site to sell tickets.

I waited on hold for four hours to have them help me with tickets I bought. I finally got someone who could hardly understand English, had no idea what she was doing, and sounded like she was on the moon. We got disconnected twice. My issue was never resolved and I'm back to waiting in line again. Horrible customer service. Hope your company goes out of business.

1. They will not issue a refund even for medical reasons (kidney transplant) cannot be around a lot of people for a concert. I spent 4k on Rolling Stones tickets 20 months ago and they do not care. They do not have enough staff to handle the calls either. I hope everyone stops using them.

Do NOT order tickets from this crappy company! I ordered tickets, they said they needed to substitute them, but you couldn’t get through, then when I did, they called the seller and hung up on me. I had to deal with the seller myself, and thank goodness he was a good guy! I should receive my StubHub fees back because they did NOTHING!

StubHub will not pay me for order #** or respond to any of my inquiries via Twitter, community, email, and phone! SCAM ALERT!!! Don't take our word for it, just read the reviews! The worst customer support of all time! STAY AWAY.

***UPDATE 9/14/2021***

DO NOT USE STUB HUB!! The website is confusing and difficult to navigate. You can easily make a mistake and not even know you did. Once the purchase is made you are out of luck if you made a mistake or your situation changed. They have a no return or exchange policy, so beware. Their customer service is terrible, long wait times over 2 to 4 hours, to only be told there is nothing they can do. It was obnoxious. They were reading the company line off a piece of paper. A real waste of time. The seller has up to midnight the day before the event to get you the tickets. Very stressful. Everything is done online or on your phone. What if your phone dies prior to the event or gets lost? Basically, they screw you every chance they get while walking to the bank with your money. I will never use this website again and I recommend you don’t ever even start. Please for your own peace of mind, find another way to purchase tickets.

Stubhub is the least forgiving/accommodating service I have ever worked with. The customer service does not help customers at all and is only there to protect the company and cares about nothing but profit. Will never use their services again.

I purchased tickets from Stubhub to see John Mulaney. I purchased the tickets 25 days before the event. I was supposed to receive confirmation and a tracking number for the tickets once they were shipped using UPS. The day of the show, I realized that I had not received the tickets. I called stubhub and was on hold for close to an hour. A friend suggested calling the box office at the venue. I spoke with someone at the venue and she said to bring my receipt and id and said that they would print the tickets there. I got to the venue and paid $25 for parking. I was informed at the ticket counter that the tickets had been sold to someone else and they had already picked up the tickets. The event was sold out and they said that they couldn’t sell me any tickets. I am now on hold with stubhub trying to get a refund.

My tickets never transferred. After being on hold for 2 hours with customer service. Then I talked to them for 2 hours which they promised they would take care of me but they hung up on me because they closed. never refunded my money I had to go to another website and pay again for more tickets.

I purchased 3 tickets to the 2019 Ashes Test at Lords. I attended the game with friends and it was rained out and never started. Lord's Cricket Club refunded all tickets. StubHub sent me an email advising that the tickets would be refunded but they never were. I have been calling and emailing StubHub for 2 years now and always get long extended waits and promises to resolve the matter which never eventuate. So in my experience FanProtect is a scam.

Bought tickets to a 3 day event, the first seller never sent tickets on time, so I have to reach out to Stubhub because the promised date has come and gone. After 2 hours on phone they give me a mobile ticket to use. Great! Got in 1st night. Second night comes and my ticket is no longer showing up on app as current but as a previous event and will not show a barcode. Sit on hold for 3 hours and finally a representative emailed barcode that she guarantees will work. Get all the way through line and security just to have the new barcode not work. Sit on hold for 3 more hours, meanwhile missing concert, and they say there's no way to get me in that night and they'll only be able to give me a single day ticket for the last day of event. They also said they wouldn't be able to issue any sort of refund because the price of original 3 day ticket was "comparable" to price of my 1 day replacement ticket.

I got repeated emails and texts from StubHub saying my tickets had been transferred and to look for an email with instructions on downloading my tickets. No such email. Not in spam, either. No online support even available. Called support number. Waited on hold for LITERALLY three hours. Finally got a person. He took my information, said he'd check a few things and put me back on hold...and then dropped my call. No way to call back except to wait ANOTHER three hours on hold. I will never use StubHub again.

So, Stubhub or whoever was in charge of the event decided to reschedule the event to a Monday night... I should have noticed that they can reschedule to any day but I guess that's my fault. But now am trying to sell my tickets on their website and they are not allowing me to login with my username and password that I set up (it says it's the wrong password). And, it's not allowing me to login with FB or Apple. When I try to reset the password, it also doesn't allow me to do that either... I will never use this website again.

Do not purchase or sell tickets on StubHub!! The customer service dept is the worst. You will never get through and will be on hold for hours for them to promise you it will be taken care of and never will be.. I Purchased four tickets to a show and it was rescheduled 3 times because of COVID. It was finally rescheduled again for 8/7/21 and we could not make the show, so I sold the tickets because Stubhub offered me a waved processing fee due to all of the rescheduling of this event. Because I sold the FOUR tickets separately, they never refunded me the $105.00 for the second set of tickets that I sold (I sold 2 tickets first, then sold the other 2 at a different time).

We attended a concert at the Hollywood Bowl. As a result of a tech error by StubHub we were unable to use our tickets at the tech venue. As a result, we were forced to pay for tickets that were significantly more expensive than the tickets we purchased through stub hub and the seats were not as good. This matter needs to be resolved.

I bought a parking pass for the New Orleans Saints and Jaguars game on 23 August 2021 and the ticket was never released to me. I got there and still had to pay for parking. I spent more money on parking than the game ticket. Will stick to Ticketmaster from now on. Didn't get the parking pass until today. Backwards!!! Been trying to get a refund, failed every time. Will not get another dime from me.

We ordered e-tickets for an event 2 hours prior to the game. Our tickets did not arrive. We waited on hold for 30 minutes, and missed the event. Stubhub finally answered the phone AFTER the event had started and tried to deliver our tickets. They did not work at the door. DO NOT TRUST StubHub.

If I could rate Stubhub 0 stars, that would be too many as they are unbelievably unethical and I will tell you why: We had a weekend game rescheduled due to weather to a Monday night. They offer to allow me to sell with no "sellers" fee and they do not refund the "buyers" fee that I paid. If my tickets sell, I can purchase new tickets and a second "buyers" fee. That's 2 "buyers" fee paid by me for going to one game. Keep in mind that the purchasers of my sold tickets will pay a new "buyers" fee for the same set of tickets that this fee was already paid on. This is unethical that it is not refunded to allow the sale as I could not go to the game. I called them to complain and 3.5 hours of hold to reach an individual that is happy to tell you that you should have shopped elsewhere for your tickets as we like to take advantage of our customers.

Listed tickets on Stubhub for a multiple days event. All tickets were listed consistently. The buyer to one of the days tickets cancelled the transaction because there was a disclaimer on the ticket that wasn't on the listing. Although all the other buyers that purchased tickets did not have an issue, technically I should have listed the disclaimer. However, not only did I lose the opportunity to sell the disputed tickets, but I was charged to my credit card the list price by Stubhub. So I purchased the tickets twice. "We understand you have not been paid out on the sale but the cancellation charge in 100% of the list price or the difference in cost to replace the order. In this case the cancellation charge is 100% of the list cost." Additionally, it is very time-consuming to find a contact and reach Stubhub.

This is the first time I’ve written a negative review for any company but I just had to as I am very frustrated dealing with Stubhub, which has absolutely no customer service. I had tickets for the Raiders-Seahawks game in Las Vegas and when I got to the gate my ticket did not work. I tried calling Stubhub customer service to get help with the issue but it is impossible to get ahold of a customer service representative. After over an hour of being on hold while standing out in the 108 degrees weather, I just gave up and bought a ticket from Ticketmaster in order to get into the game, which worked with no issues. Since then I have tried calling Stubhub multiple times to ask for a refund, but the hold times are many hours and I am probably going to just give up as I have better things to do with my time. They wear you out so they can keep your money. I will never be buying or selling tickets on Stubhub again.

My game time changed and I didn't see the one email Stubhub sent to inform me, so I arrived two hours late at the game and disappointed the four kids with me who had never been to a baseball game before. I called Stubhub to ask for something back (even a partial refund or some other tickets) and was on hold twice for over an hour and cut off both times. Finally I got someone (she was nice), but she asked her supervisor and told me that I could not get anything back. The Phillies box office, on the other hand, where I had gotten some additional tickets, gave me five free tickets a game of my choice. So why couldn't Stubhub do something for me, since it was such a difficult situation?

Don't waste your time with StubHub. You're better off with TicketCity (a company that has live customer support chat) and Vivid Seats (instant ticket transfer). I purchased tickets from Stubhub for a comedian and the seller did NOT send tickets to me! I don't understand why StubHub confirms if the seller has the tickets and then re-confirms again, by emailing them to send it....Why not just give the buyer, instant transfers and not waste our time???

Have been a long-time user. Tickets purchased 3 weeks before game. Everything looked fine until 30 minutes before game. Bar code would not download. No customer service to help. Complete ** about service to your seat. Finally downloaded 3 hours later when I was home. Terrible experience.

DON'T DO IT! No matter how bad you need to sell tickets, DON'T GO THROUGH THESE PEOPLE. THEY'LL STEAL YOUR MONEY. I added two tickets to Garth Brooks. Went in and edited those tickets. The entry didn't show up in my account nor in the tickets for sale. Five minutes went by (I can verify because StubHub customer service told me the exact times that this happened) and nothing, so I added the two tickets again. Went back into my account and only saw that entry, went into tickets for sale and only saw that entry. Went into my account hours later and those two tickets had been sold twice!

I purchased tickets in 2019 for a concert in 2020.... Covid-19 hit and it was re-scheduled to 2021. I have received no communication from StubHub, except to say the concert was rescheduled. The e-mail says it will honor your original ticket... Problem is I never received the original tickets. I have called numerous times and have been on hold over 3 hours each time. I can't seem to get this resolved, as no one ever answers and there's no other way to contact them. I should have read the reviews first.... that may have saved me 712.06 and all the time I have invested in trying to get my tickets. I have been on hold right now for 2:14, that's crazy. Stay away!!!!

Somebody reached out to me and solved my issue after I texted their feedback email.

They steal your money - they never paid anything out then charged me for a sale I tried to cancel. I didn't even buy the original tickets through them! DO NOT USE STUBHUB!!!! Then you can't even reach them unless the event is happening but I am not even going to the event. Scam!

I spent SEVEN HOURS over 2 weeks trying to get my tickets. I had representatives of Stubhub promise they would "take care of it" or "call me back" and they never did. I had bought 3 tickets across 2 transactions. I had the 1 ticket in my AXS account but the other 2 would never show up. I had one time where I waited for 1.5 hours and the representative said she spoke to upper management and it was clear I just needed to create my AXS account? WTF??? I already had it with the other ticket in there. They were WORTHLESS. If I can ever avoid buying through this service I certainly will. Please don't let them get any bigger. Give us choices. Oh yah. In the end...I never got my tickets.

Most negative reviews are from buyers but I have sold on this site on and off mostly off for years and have had many bad experiences. Like it is says above on ConsumerAffairs site Stub Hub has policies they hide behind to screw people and my latest experience after not selling for many months will be my last. Too long to recount but need to trust me on this. They take any opportunity to take your money hiding behind technicalities and the complaints about terrible customer service and 3 hour+ waiting times on phone are true. And you need only a faint pulse to qualify to work there. Stay away. Sincerely, not a crackpot reviewer.

I bought 3 tickets to the Dave Matthews Concert for July 27th. The tickets never came. Here I am 3 hours before the concert - which I drove out of town to see - with nothing. I called customer service yesterday (3 hour wait) and the guy said that the seller hadn't released the tickets, they'd find me new tickets and call me the next morning. No call. No email. Another 3 plus hour wait calling customer service. Talk to a girl, she said that there are no tickets that they can give us so she's going to refund the money. I asked her how long that would take and the call dropped. I spent $542.20 since to bring my wife and nine year old son. We waited for months excited as hell. I schedule off work, book two nights in Atlanta, food, gas, 6 plus hours waiting on hold for customer service and I get a refund for only my tickets. This is a disaster. This company offers no email, no call back number, nothing. Disgraceful. I will never use this company again.

I purchased tickets through StubHub for a concert to surprise my husband. A few days before the concert it got postponed and StubHub weren't the ones to notify me of that. It has been a nightmare trying to get any answers or resolution from StubHub. I've called many times and this time, I've been on hold for an hour and 28 minutes trying to get help to get back into my account to see what to do next with my "tickets." I was able to talk to someone before. She said the concert was postponed and not canceled so no refunds. Basically, StubHub will keep it in a postponed status so as not to have to give refunds. And the refund policy is that they supposedly will give more than 100% of what I paid as a credit to be used with them for another event. This is a terrible mess. How are they even able to do business?! I'm so mad at myself for purchasing my tickets through them. Never ever again.

The concert has been re-scheduled to Nov 2021, and I still have not received my tickets & I can NOT access them when attempting to log in to my account on the web or via their app. When you call the number on their website, you get a message to either call back or the wait is more than 3H. I am currently a resident of CO and I will be incurring extra cost of traveling to attend the concert. I have spent hours attempting to reach somebody to resolve this problem without any success. Their customer service gets an F.

Ok so I bought 2 tickets to WWE Smackdown on July 16 in Houston at the Toyota Center I. Section 103 row 23 seats 1 & 2. But when I get to the show I'm given completely different seats in section 120. The seats I got to sit in were 250 dollar seats and I only paid 180 for 2 so that was a big win for me and my wife. We sat in the aisle seats but seats 15 and 16 and they were awesome seats. I don't know how often this happens but thank you for the awesome experience in great seats with an awesome view.

Stubhub sold my tickets and refused to pay because of their error to put my account under the wrong name. I have spent more than 2 years fighting them to get my money back. Do not trust these guys. The manager Geraden refused to escalate the matter to the payment team or upper management.

I purchased tickets through StubHub over a year ago but the concert was repeatedly postponed. Wasn’t able to make the new concert date or get a refund for the tickets purchased even though the postponed date was a year later. Was only allowed the option to resell the tickets for $400 less than what I paid for them!!! They wouldn’t release the tickets to me until the day of the concert because they don’t want you to be able to sell them privately. I tried emailing them multiple times and nobody ever got back to me. I tried calling multiple times and never got through. Their CS line says hold times are greater than 3 hours and they won’t deal with your problem unless it’s the day of your concert. And they were!

Do NOT buy or sell from Stubhub. I bought 2 concert tickets a year ago and kept my tickets on the stubhub app on my phone, I could no longer attend the concert so I decided to list my tickets. After I put one ticket up for sale they logged me out of my account and wouldn't let me log in. I sat on hold with customer service for 3 hours and managed to get my other ticket up for sale and the same thing happened. I sat on hold again and they flagged my account and deactivated both of my listings. Overall, I've been on hold with them multiple times just to get my account back and list my tickets, the customer service is terrible and so is the website.

In a nutshell. I just so happen to be working in New York when the Yankees were playing the Red Sox and my coworker and I purchased two tickets. When purchasing these tickets on StubHub I noticed because I hadn’t been vaccinated that I needed to make sure I picked the right section and I did. Well long story short they wouldn’t let us in and when I called Stub hub they said yes that it said I had to vaccinated. Well funny thing is I told her it didn’t and I said I took a screenshot of it. Told me someone would get back with me and they didn’t! I called 3 times to which the first call I was put on hold for so long and they disconnected! The 2nd time I had waited an hour on hold and the 3rd I waited an 1 hour an half to get disconnected again after I explained my situation! I have not yet to hear from them! I hope everyone stops purchasing from this **!!!!

Ordered Cirque O tickets June 29 2021 for a July 3 show. Was committed for a July 2 delivery. Didn't receive. Contacted StubHub July 1. 2hr 23min hold time. Was told to be patient. Received confirmation from stub hub July 3 tickets were available on mobile transfer but no email from seller anywhere. 3hour and 30 min hold. No answer. I gave up at that point. Contacted my credit card to dispute charge.

StubHub is a rip off. I don't know how this company is not shut down. First off after you buy tickets they tell you to watch your email for transfer of tickets however they never send them. This company deals with people reselling tickets and transferring them by email. My experience turned out to be a complete loss. I paid card, was charged, money was taken out. Email told me that the original owner was notified and watch for transfer. It never came. 2nd of all when you call the number to customer service it's a recording saying they're open from 830 to 430 Mon thru Fri. I called at 9 am 1 pm and 4pm got a recording telling me the hours 3 times.

I have not received my ticket and the wait time to troubleshoot is 3 hours. I will never use them again. What a stressful experience. I will make it my mission in life to tell everyone not to use StubHub as this is a complete failure.

WARNING!!!! Don’t ever order from #StubHub!!! Because I purchased Alabama tickets in Nashville and I entered a PO Box number and contacted them with a updated street address on 2 different times and tickets was rerouted in plenty of time to receive my tickets. Never received my tickets up-to the day of the concert and they will not refund my money. Customer Service is terrible!!! On hold over 3 hrs!! I’ve called everyday for 7 days to just get the runaround. So I’m out $390!!!

I get it. NO one anticipated COVID, and how far its tentacles reached. Thought it would be nice buying tickets to hear James Taylor at Tanglewood July 4th 2021 weekend. Unfortunately, concert was rescheduled to 2022; since I have no clue what I wanted to do in 2022 and neither did the other 3 folks I was going with we decided not to continue and ask for our money back. What was I thinking?

I purchased a Billie Eilish concert ticket from StubHub being performed at Madison Square garden in February 2022. The advertisement for the ticket I purchased said "floor general admission row 1 seat 3-4." My receipt also says that. I received my ticket and it says general admission STANDING row GA7 seat 29. I called StubHub and they said "that's the way it is. All STANDING on the the floor, no seats." They could not explain why they false advertised their tickets and told me I could sell my ticket if I didn't want to stand!!!! I will never purchase from StubHub again. Buyers beware!!

BEWARE!!!! MAKING A PURCHASE FROM STUBHUB DOES NOT MEAN YOU GO TO A GAME. They can take it back hours later and cancel the purchase just before the game you planned to attend. It is such a terrible business and they don't care. We bought tickets from STUBHUB this morning for our family of 4 to go to the Atlanta Hawks playoff basketball game. The sale went through on the agreed upon price and they took our money for the assigned seats in the Terrace level. I stopped looking for other tickets and my family all got ready for the game tonight. My husband even got off work early. As we were leaving to go to the game, StubHub sends us a notice that lets us know 2hrs before the game that the tickets we bought and paid for are now not available.

I recently purchased Red Sox tickets on StubHub based on their photo of the view from the seats. When I arrived at those actual seats home plate was blocked by a pillar. This ruined the game for us as we could not see anyone at bat. It was never mentioned in the description or the view of the seats. After paying over $500 fir my family’s once a year Fenway experience I am furious and will never use stub hub again. What a sham. They should be ashamed of their greed and fraud.

Stubhub has policies in place that will harm both seller and buyer. Please beware because if you have an issue their customer service will not help, that's if you can reach them through their "3 hour wait time" which exists all the time. Joke of a company.

I had a horrible experience with Stubhub's customer service. I would be very wary of buying anything from Stubhub if you think there's even a remote possibility that you'll have to engage their customer service team to resolve any issue. I'd purchased tickets for a show for $650 back before the pandemic, and when the pandemic caused the show to be cancelled, Stubhub came out with a promotion to allow you to either get a full refund or take a credit of 120%. I decided to take the 120% so that I could do fun outdoors activities with my kids (120% of $650 is a lot of money!). The emails they sent out gave instructions on how to accept the offer, but when I logged in those options weren't available to me. So, I called Customer Service...

I was supposed to get my $800 tickets to the Mets game on Friday May 7 for a game on Saturday May 8 in order to celebrate Mother's Day with my family. This was the time clearly stated on the website when I bought the tickets. By 11am on Saturday, I still had not received the tickets. I called but they kept me on hold for over an hour. By the time they finally picked up, the tickets arrived in my email. This was at 12pm for a 7pm game. This would normally be fine except that you have to get a Covid test in order to be allowed into the stadium. This did not leave my family enough time to get the Covid tests and make it to the stadium. Their terms + conditions clearly state that the seller needs to deliver the tickets by the time stated they would be available.

I would definitely put zero stars if possible. My husband and I were completely scammed by Stubhub. We purchased 2 Dodger tickets and a parking ticket through them. Only ONE said parking pass only. The other 2 specified lot and row for “seats” and nowhere did it say it was a parking pass. All it said was “seats will be shown after checkout”. Of course After checking out They sent 3 parking passes. After hours on the phone with “The highest manager in customer service” Which had absolutely no manners, the worst attitude, and she didn’t even apologize. Just kept going on and on and on with the same excuse saying over and over saying why they couldn’t issue a refund. Her exact words were “I can try to have this case relooked but to be honest it’ll be the same outcome.” Stubhub never refunded us, nor did she do anything further. We of course will NEVER buy from Stubhub again and as a consumer will not recommend to ANYONE who wants decent customer service.

I purchased concert tickets Dec 2019, due to pandemic it was rescheduled then did not occur. Thought I could list them to sale and now concert is Sept 2021 and I’m told I have to pay a penalty of $279 to keep the tickets! Stubhub is dishonest and customer service is CRAP!

Horrible company. Hung up on me when I called asking for a refund. When Covid happened they took everyone's money and ran. Stay far away from them. I don't "qualify" for a refund because my concert still says postponed. It has said that for over a year... The people that do qualify are getting told "Oh never mind about our refund guarantee here's StubHub credit instead."

When I purchased tickets in Dec 2019 for a summer 2020 concert, I had a "Fan Protection Guarantee" that assured if the concert was cancelled I'd get a refund. Concert was cancelled; StubHub changed their policy to no refund; only coupon for another event. I don't want another event (not too many offerings due to Covid). I want a refund as promised at time of purchase.

NHL hockey game was cancelled and I am expected to wait 120 days for a refund! This is obscene. Terrible customer service. Nobody cares. No sympathy. Will never consider using this service again under any circumstances. They should be embarrassed.

I purchased 4 tickets to Hamilton. It cost 1,843.15. The tickets were for August 15, 2021. The event was rescheduled for February 2023. I was told that if I were unable to go that I could sell my tickets and they would waive the fee. However, I will not receive my money until AFTER the performance. I will have to wait two years to get my money back. I bought the tickets for my 8 year old daughter because she is obsessed with Hamilton. I have no idea if she will still like it in 2 years. I bought tickets for her grandparents so they could see her at her first show. I don't even know if they will be able to attend a show in two years since they are elderly. I called and spoke with a customer service at Stubhub on April 6, 2021. She said they would not refund my money. I reminded her that the website claims that the tickets are 100% guaranteed. She said that only applies if the event is cancelled.

I purchased tickets in January 202 for some specific events on specific dates. The events were cancelled due to the pandemic, but StubHub refuses to refund my money. The have given me coupons which are worthless as those events were cancelled. I had even sold some tickets before the event was cancelled. When the event was cancelled the buyer got their money back and the money I got was rescinded. StubHub has ripped me off and will not refund my money. I believe that their policy to issue coupons was established after the events were cancelled.

StubHub is a pimp to sell tickets and have no plan or help for buyer or seller and are there to collect their HUGE fees and service charges. Avoid them at all costs as they will sing and dance you with all sorts of lies not to do anything BUT take your money and you can wind up with nothing. They currently have a CLASS ACTION LAWSUIT that has screwed thousands of ticket holders for millions of dollars and has done nothing but keep all the money they got from cancellations from corona. That had no plan and have not made good even with the lawsuit. DO NOT BUY FROM THEM. YOU ARE DEALING WITH THE DEVIL. You might as well trust a creep in the back alley selling counterfeit tickets. Pass them buy.

I purchased approx $1,200 worth of Twins Tickets on StubHub on 3/12/21. They sold them with a label indicating it would be limited capacity due to Covid etc, which I knew about because our local news outlets had already mentioned Twins would allow limited fans. So this all added up, and I paid a lot for tickets which I assumed was due to limited capacity. Then, several days later I received a notice my event has been cancelled, and I would not get a refund, but rather a 'credit'. But I don't want a credit, I only wanted the Twins Tickets for those specific 2 games. So I called MN Twins Ticket sales to find out why they are cancelled. They said they aren't cancelled, the games are happening, but StubHub was selling these unauthorized because the Twins have to decide which seats to allow due to Covid.

Stub Hub is a terrible place to purchase tickets from. They have had our money for a concert that have been "postponed" for 18 months. They refuse to refund our money. The only way they will refund is if it gets cancelled. If they reschedule (2 years later) and we can not go we can try to sell our tickets. If they don't sell, we do not get our money back. Do not buy from Stub Hub.

StubHub is dishonest, money scammers! I purchased tickets. Ended up selling them. When they sold they said my tickets were in wrong area! How can that be when I bought tickets directly from them? So, long story short they didn't give me the money for my tickets I sold. They ended up reselling my tickets and pocketed the money said they had to look for another area for the customer that repurchased my tickets that were supposedly in the wrong area. Do not purchase tickets through these dirty money scammers!!!

"Buy with confidence"- not true. "Customer service all the way to your seat"- I've reached out several times and haven't had any resolve my issue. "Every order is 100% guaranteed"- Except if you ask for a refund on an event that HAS YET to happen, don't count on your order being guaranteed, a refund will Not be issued. I purchased tickets with them May of 2020 for a concert in September 2020, not knowing the world would shut down because of COVID19. The event never happened (of course understandably) and I've contacted them several times for a refund, and they refuse to give me one. They tell me to just wait. Wait for what? For the event to be scheduled for another day that I possibly won't even be able to attend??? I purchased these tickets for THAT day, THAT location, not anything else.

Bought tickets for a MercyMe concert. Due to covid the concert was rescheduled a few times then ultimately the concert was cancelled. I was instructed to contact the place where I bought the tickets for a full refund. This happened to be StubHub. StubHub has changed their refund policy and no longer gives refunds. Instead you get a coupon for a future event. For someone that has been to one concert (MercyMe) in the past 30 years a coupon does me no good. I wonder how much Covid relief money StubHub got? Nice to know they are looking out for them and not the consumer. Should be criminal!!

The company changed its policy and won't pay you for tickets that are sold and transferred to another until two weeks after the event has occurred but does not warn sellers of this policy. I sold tickets on February 14th and the event is in November and I am out the money until they feel it's ok to transfer it to me. The call center in the Caribbean will not transfer calls to any supervision and states that they are the final word and no supervisor can override their decisions. They threatened to charge me a fee if they recover my tickets back.

I think this is the most terrible business practice I’ve heard of. So the buyer gets the tickets in hand and is charged for those tickets and has paid for those tickets while the seller gets zero benefit. I bought 2 tickets then found better ones so sold my original tickets so I wouldn’t be on the hook for over $1400.00 total. My event isn’t until September. So buyer gets tickets, y’all get paid but you hold off paying me until AFTER the event. Very shady. Now I have to pay all the tickets off on my credit card.

Seems to be a trend here as far as reviews go but it need to be understood what StubHub did to their customers. They offered a 100% cash back policy in case event is cancelled. They then changed their policy AFTER the sale to a 120% credit for a future purchase. This is Illegal in every state in the USA. The hard part is getting StubHub to follow the law. They have a “FANPROTECT” policy that is burying them in with all the Attorney Generals currently negotiating with them. Poor Stubhub is actually being forced to follow their own policy And adhere to the laws we all live under. It’s crazy I know.

My bank account was debited $231.88, with no notification from StubHub, nor any emails invoicing the amount. I spoke with customer service last night, and the agent flat-out refused to connect me with a manager because she said they would tell me nothing different than what she said. This is highly unacceptable. I have also lodged a complaint with the BBB, filed a dispute with my bank, and am seeking legal advice on the matter.

I was part of a bachelor party of 12 guys that was supposed to go a Sox-Yankees game. It's bad enough the pandemic ruined a once in a lifetime event. It's absolutely reprehensible that despite promising payment by 1/27/21. We have seen nothing. StubHub is rubbing salt in our wounds. StubHub is an awful company. How do their employees sleep at night knowing they've screwed over countless people.

Sure they ask for your money immediately with their plentiful add-on expenses and so on. If you are due a refund (example your venue is cancelled), they advise you your refund can take up to 120 days!!!! Thinking no bueno - they suck.

Purchased tix 2/18/2020 for NYC Broadway show on 9/20/2020. Broadway shutdown and unknown when it'll reopen. Show I purchased tix for isn't rescheduled and StubHub refuses to refund $1000 tickets...even though New York is a right to refund state.

My girlfriend purchased tickets for a baseball game for my birthday gift. Game was canceled due to COVID. StubHub informed us that we would get the 120% voucher code. After months, we were finally sent a code to redeem on her account to purchase tickets for a new event. We entered the code, and immediately we were logged out and her account became locked.

I purchased my tickets from StubHub because of their money back guarantee if something happened. The policy was changed without notice to prevent refunds during the pandemic. Stubhub turned their backs on their customers to profit from a global pandemic. They should be ashamed. I have over $200 worth of useless tickets.

Took money from my savings account to purchase tickets to a NFL football game between the Dallas Cowboys and the San Francisco 49ers on December 20th of this year. The NFL due to covid-19 refused to allow fans in the stadium, StubHub sent an email stating that the game was cancelled for fans and that they would offer me a %120 coupon which is ridiculous. What company would not give you a refund but offer you more money in a coupon, this is just unacceptable. They are counting on you not being able to use this coupon as there won't be a vaccine for covid-19 until at least the second half of 2021 so they are stalling hoping to keep my money and the coupon also.

Myself and a few friends of mine purchased tickets for an event back in May that was set to happen in November. The event was cancelled in the beginning of August due to Covid concerns, so we requested a refund. Apparently according to their policy, they do not submit refunds, even for cancelled events, for 120 days...which is utterly ridiculous. I could possibly understand 30 days, hell even 60 days, to receive the money back from the sellers and refund it back to the purchaser, but 4 months is absolutely ridiculous, lazy, and complete disregard towards the customer.

I purchased tickets to the US Formula 1, an event that has now been cancelled. The cancellation appears on the official websites of Formula 1 and of the host Venue Circuit of the Americas (COTA). I have called Stubhub on three occasions to request a refund. Each time I get the same story, "our system does not acknowledge that the event is cancelled. Our events team are working on this and will advise of the outcome in 48 hours." The customer service reps are clearly reading from scripts and guess what? 3 out of 3 times the "events team" has not responded.

I ordered tickets through Stub Hub for tom MacDonald back in August and the concert was cancelled in the beginning of September. It is now October 14th and they still won't refund me. I live in Massachusetts and we have the right to refund law so I will be contacting my credit card company and the Better Business Bureau. I advise anyone do not order from StubHub.

Sold Tickets to a concert that is a rescheduled event from July. New date is October 2021. StubHub collected their money from the buyer. I transferred the tickets. StubHub sent me an email saying I’ll get my money FIVE DAYS AFTER THE EVENT. Which means now I have no tickets and I have to wait a year to get paid.

We purchased tickets to a baseball game in January. Event was cancelled in June and here we are 4 1/2 months later and still no refund. Avoid using this service at all costs. They take your money quickly but take forever to get refund. Contacted them numerous times and got a different response every time.

I bought tickets on 3.5.2020 to the Lil Dicky concert in Muncie, IN on 4.24.20. Shortly after purchase, the concert was canceled due to Covid-19. Since the end of March 2020, I have been calling and emailing StubHub to receive a refund. It is October 2020 and STILL NO REFUND. TicketMaster clearly has the concert's status as "Canceled" so I am entitled to a refund, but StubHub still has not issued a refund 7 month later. I will never use StubHub again and I am infuriated that I cannot get my money back despite their "promise" to refund money for canceled concerts.

I purchased tickets to the Blake Shelton concert in Milwaukee. This concert was scheduled for March 2020. Blake Shelton himself has said the concert was cancelled. StubHub refuses to change it from postponed to cancelled.

StubHub’s response to events surrounding calendar changes re the coronavirus have been disappointing (and expensive). I purchased tickets to the Chicago Symphony Orchestra’s April 11, 2020 performance via StubHub. When the performance was cancelled, I was stuck between CSO and StubHub, holding tickets for a performance not delivered. CSO’s position was that it would only refund the value of tickets to the original purchaser, despite the fact that I held the actual tickets. StubHub’s position was that it was not liable for any refund. But beyond that, StubHub failed to intervene with the seller to secure a refund. Needless to say, holding the bag for more than $350 of useless tickets is an expensive lesson. Undoubtedly, this was a rare event, but an instructive one about StubHub’s lack of commitment to customer service.

Recently bought tickets for a game. 6 calls to CS with no resolution. Lied to by agents, still 0 refund after 140 days even when they sent an official email when I would be refunded. Beware of STUBHUB.

Common story this year, purchased a ticket for $150(came to $200 after they took $50 in service fees!!) Show was rescheduled and ticket master offered a refund but StubHub no. The show was postponed a second time with no date currently scheduled. I called for a refund because they are going to have my $200 tied up for a least a year now and they refuse to refund. They say I can resell it to make my money back(and they can make more money off the ticket, greedy bastards) but who in their right mind would pay $200 for a ticket that is all over ticket master for $75? I go to a ton of concerts and sporting events but I will never use this service again. It is 1. very expensive and 2. too risky. If something goes wrong, you are screwed. Stay away from this unethical greed driven company which robs both buyers and sellers!

I ordered Georgia football tickets back in January. When Covid hit I called them about cancelling as the games were not being held any longer. I was told that I could not cancel until they got notification games had in fact cancelled, even though it was all over the news. I said that was fine. I called back today, surely they know by now that game is cancelled. They tried to tell me they sent me a voucher and I explained I had not received any voucher and I didn’t need a voucher I wanted a refund. They said it would be 120 days!!! No email confirmation, nothing!! I am sure I will never get my money back without going to my bank to file fraudulent charges. Never will I EVER go through StubHub for anything else. I would not recommend them.

I bought tickets for an NBA game in April. It was cancelled. I put in for a refund in early June. I was told it could take 120 days! At a time when people are struggling and out of work it seems unacceptable to hold people’s money for so long. I will never use Stubhub again.

Unable to get a refund on tickets even after second reschedule. Unless show is cancelled StubHub will not give a refund. They don't care if you can't attend due to the date changes. Don't ever use this company for tickets unless you can rearrange your life to attend a show due to rescheduling by the artist or venue. All they want you to do is resell your tickets so they can make an additional profit.

I bought tickets to Country Thunder 2020 last Christmas. It was to be held in March. Then it was moved to October because of Covid. I could not attend so I listed my tix for 50% what I paid on StubHub. They do not pay the seller until the event is held. So the event was cancelled for 2020, and tickets are now good for 2021. Before I had a chance to remove my listing someone wanted them for October, I obviously cannot provide tix for October 2020 since the event isn’t happening this year.

So I bought tickets for Hamilton and then Covid hit... It’s rescheduled to next year. (18 months after I thought I would go.) I will be out of the country and they are not offering me a refund. Do not buy from StubHub!

I purchased Rufus du Sol tickets, due to covid the concert was postponed and later cancelled. Upon my purchase and notice of postponement all communications indicated that if a concert was cancelled you could accept a full refund or a voucher of 120% of the ticket price. They changed that when my concert was canceled- I now have neither a refund nor a voucher (which I probably wouldn't use since it expires next year and who knows what is going to happen.) I disputed the charge and they told the bank they gave me a voucher which they didn't. Bottom line, I don't go to concerts often, I wanted to see this group and I should be issued a refund since I paid for a service that didn't happen. That's just business ethics - I guess I will be coming out of this in debt of my purchase but if I can discourage anyone from future purchases, I hope this is helpful. Horrible business practices and I hope they get held accountable.

I bought baseball tickets with insurance on 2/6/20 for a March game. It was cancelled due to Covid 19 and I filed for a refund. I've called four times and received 3 emails stating I will have it in 2-3 weeks each time. It's 5 months later and I still don't have my refund. I will never order from StubHub again. This is extremely unacceptable customer service!!!

Will not give me a refund for a cancelled event in October. Instead gives me a coupon that expires in December 2021. Who even knows if the artist will be performing next year. Bad business practices. Will never be doing business with Stub Hub again.

I purchased tickets through Stubhub after taking a break from ordering from them. My mistake was coming back. The event was canceled because of COVID and rescheduled for over a year later. Without any contact from Stubhub, I went online and saw that the show had been rescheduled from Feb. 2020 to Aug 2021. Moreover, it was rescheduled the same exact day that I called Stubhub for a refund. When I asked for a refund I was only offered help in reselling the tickets..through Stubhub.

I have never had any issues with Stubhub in the past and have used them quite a bit. That being said I will never use them again. I purchased $600 concert tickets and due to COVID-19 the event was rescheduled to a date I can not attend. I called customer service and asked for a refund and they said they could not give me one and it was up to me to sell my tickets. When I asked to speak to a supervisor they refused my request. This is now the second time my request to speak to a supervisor has been refused. This company is a joke. I will now be buying my event tickets elsewhere regardless on price. I highly recommend anyone reading this review do the same. If their management is unwilling to speak to their customers then we as customers should be unwilling to use them.

I have never used Stub Hub before. I don’t want to create an account. I just want my money back. There are not even event open to pick from. This was a present for my girlfriend. We are no longer together. I do not have anyone in my life to take to an event. You promised I could get my money back if this got canceled. Well I expect people to stick to their word. If I did not pay you you would have not agreed to the terms. Yet when I did pay you in full you backed out of our agreement. Shame on your company. Shame on your CEO for for making this decision for people. This is utterly disgraceful that you are breaking a contract. Then know it will be impossible for me to get my money back.

Bought tix for Blue Man and it’s been postponed due to Covid-19. Tried getting my money back and Stubhub refuses. They tell me I’m stuck with their decision until they figure out a new date. It was $152 that we desperately need through these hard times. Funny how they want to hold everybody’s money and are probably receiving interest on it while we’re hungry and about to be evicted due to Covid. I begged and pleaded to no avail. Makes me sick they are doing this to people.

Do not purchase from Stubhub, they will not Refund tickets that were purchase before pandemic. They have change their policy saying that they do not have to refund you, only give you a coupon. I bought Jimmy Buffet tickets for 211.02. They will not refund my money, this is ridiculous. This is my money. Stubhub should get in trouble for this.

I would give 0 stars for Stubhub if possible. When asking for a refund for a concert ticket, originally for June 2020, and official status is “postponed”, they would not help at all and only refer to their policies. No exceptions for COVID. So I have $900 tickets for a concert for an unknown Date, maybe in 2021. And my only option of I can’t / don’t want to go - is to resell the ticket on stub hub so they can make more $$ of the transaction. Ridiculous. ConsumerAffairs should pretext us from these business practices.

Updated on 11/15/2020: I purchased tickets last December 2019 for 2 MLB games scheduled for June 2020. I called to cancel and ask for a refund February, March, April, and May of 2020. All denied. MLB cancelled the games end of May. StubHub wouldn't cancel the tickets until July. I was then told I couldn't get the refund for another 120 days. I contacted the Oregon DOJ who commenced to open an investigation. Long story short it is 2 weeks before this becomes a year old. StubHub graciously decides to refund half of the full price of the tickets. After 4 phone calls to Stuhub they still claim they refunded the whole amount. I then filed a dispute with my credit card company. Then as if by magic StubHub decided to credit me the other half that still owed me. 2 weeks short of a year StubHub sat on, and I'm sure reinvested my $1,150.00. I'm now going to pursue a money laundering charge against these crooks.

As others have pointed out this is not a company that honors its guarantees. The issue was a return of 605$ to my account for an event that was never held. Read the firm's guarantees. First, the call center is in India and my first customer service person did not speak English. Second, three call center people promised a call back in an hour/or 24hours or...

Concert was rescheduled for over a YEAR from now. No way to plan for June 2021!! Requested refund and was told I could resell tickets. Yeah, right! People are falling over each other for concert tickets right now. Thieves.

This whole experience has been a mess. I will never use them again. First, I bought two tickets for a concert. I had a buddy say he wants to go less than 12 hours later and I wanted to add two more tickets... They would not let me exchange for 4 tickets next to each other (with still buying the extra tickets if course.) Not crazy but a pretty big pain considering my payment hasn't even been processed for the first two tickets yet.

My hockey game was cancelled as were many others. They will not refund any money, but issue a coupon good thru Dec 31, 2021. The Arizona Coyotes are issuing refunds. So, they sit on my funds for up to 18 months. They got paid so too bad for everyone else. This is not a threat, this is a promise. I will use that coupon but NEVER USE STUBHUB AGAIN!

Don't trust StubHub, if an event is cancelled you will never get your money back. They issue you a coupon for a future event, they do not fullfil their side of the contract. Have tried over and over to get a refund, they just blow me off.

StubHub is not giving refunds for cancelled events!! The StubHub site says that your purchase is protected by their Fan guarantee. Beware- the guarantee only means that the tickets are actual tickets. It doesn't cover you if the event is cancelled. So I am out the money for all the tickets I purchased to NWLS soccer games. Not a good policy, StubHub. I won't ever buy through you again.

StubHub used to be my preferred place to buy tickets. Their policy prior to Covid19 was that if a event was canceled by the venue, performer, or sport, you received a full refund. Stubhub changed their policy in the middle of the Covid19 pandemic in order to hold on to consumers money during Covid19 after many events were CANCELED. I knew legally that I purchased my tickets under the old policy and rightfully deserved a REFUND for the event cancellation I had purchased, rather than the 120% “credit” voucher they said they would automatically place on my account to use later.

I purchased tickets to see Billie Eilish on March 20 at the Barclay Center. Though the event is listed as postponed, Ticketmaster is offering refunds. Due to the fact that this was a verified Stubhub purchase, I have been left in limbo. No refund. Who knows when or if I will be offered any type of resolution and frankly, I am not looking forward to sitting in a crowd any time soon. If no refunds were forthcoming from Ticketmaster, I might be less upset. I will never, ever use Stubhub again.

StubHub does not give refunds. Now I'm out $500. I will never use this unethical business again! Stay away far far away from ever using StubHub! They will not refund buyers and are charging sellers. What are they doing with the money! Just another sketchy business screwing everyone over.

I purchased event tickets before the covid outbreaks then I get a notification saying the event is cancelled and I will be getting my refund within 30 of the event being cancelled. I now received a coupon for 120% of the purchase refund. My concern is we don’t know when events and everything else will be available again and this coupon has an expectation date of 12-26-21.

I purchased multiple concert tickets through StubHub for events that were cancelled in the spring and fall. Though the venues and musicians have refunded the tickets to original ticketholders, StubHub will only give you a coupon. They changed their refund policy due to COVID, after the tickets were purchased. So basically, StubHub gets your refund from the band and keeps it. The absolute worst.

I would say that in light of all the recent Covid-19 cancellations StubHub is showing just how much they don't care about their customers. My event was cancelled 45 days ago and the refund still has not been processed. I called and they told me to be patient. I find this completely unacceptable. StubHub processes thousands of orders every day, I find it very difficult to understand that they need months to figure how to reverse the transaction. The date for the event that was cancelled has come and gone and still no refund. They have had my money for months now. I will not be using Stub Hub in the future. This is a terrible way to treat customers.

Purchased 4 concert tickets. Due to covid 19 all concerts have been canceled. Stubhub changed their return policy on March 24,2020 to only give credit. Absolutely no refunds. This is very poor form to change policies after they knew all concerts would be canceled, but before any of them were. They would not even return the $40 per ticket processing fee. While on the phone, I was also told I don’t know how businesses are run. This don’t need to be communicated to me. Again poor customer service. Will never use them again.

I bought a ticket for a single a baseball game. Mind you I have season tickets for this team so the likelihood of ever needing to buy a ticket again is rare. I was told after multiple conversations with Stub Hub customer service that once the franchise announced the cancelation I would be given a refund. Never were the words coupon given to me. With COVID I had 5 concerts canceled and every one of the concerts I was given a full refund of my money through Ticketmaster, but for stub hub I was given a coupon that I will never use.?? This is absolutely ridiculous that because of COVID they said they had to re-evaluate things and not everyone was able to be given their money back. I will never order from there again and I will go on every website possible to make sure everyone knows my experience and hopefully I will cause at least 1 other person to never order there again. Terrible service StubHub, Terrible!!!!

Already filed a complaint with the BBB. This place does not care about customers, they only care about collecting their fees for basically being the guy standing between you and the ticket scalper at the gate. Any hiccups in the process, and you're left holding the bag. $436.27 on two VIP tickets, over two months have gone by and I still dont have them. StubHub refuses to refund, says they'll contact the seller and, "ask again." When pressed on what happens if the seller doesn't respond, they say, "We'll try to find you comparable tickets." Um...NO! Those were VIP seats next to friends of ours. There are no "comparable" tickets. You people are lucky you're a virtual middle man, because I'd whoop yours, and the scalper's ** then and there for not handing me the tickets when I just forked over $436.27. Don't use this company. Let them go under.

I have been a loyal customer of StubHub for many years. Due to coronavirus and StubHub not providing a refund timely for tickets purchase, I lodged a dispute with my credit card company. Now, months later, I was trying to reset my password on StubHub to buy tickets for another event and come to find out, StubHub deactivates your account when you do a dispute and they will ONLY reactivate your account if you drop the dispute. The customer should not be penalized for a global pandemic and an account should not be deactivated due to a single dispute that was not my fault. You’re basically turning away customers. I wanted to reset my password to look at my past orders/tickets and to purchase tickets for the future for the upcoming football season. I can no longer support a business that holds its customers hostage unless I drop a dispute for needing my money back in a time of global crisis. Super poor customer service.

Contacted them to get a refund due to the event being cancelled because of COVID-19. Won't give me my money back because they need the money. They are holding customers money 'cause they are hurting! Never use them again!

Stubhub Seller Abused. I listed for sale over $2000 worth concert tickets on Stubhub for several of an undisclosed bands 2020 summer concerts and they were all completely pre-sold all by April. When you buy tickets from the undisclosed bands “fan club”, they don’t send them to you until usually about two weeks before the show dates, so when they are listed, the tickets are not in hand. If you are a seller on Stubhub they make you provide them your bank account number and a credit card number, which I can understand just in case somebody sells them bogus tickets.

Do not ever sell with Stubhub. I sold a ticket for an event that was supposed to take place this summer. The event has been postponed until sometime next summer and they are refusing to pay me. Even though they have received the buyer's money they won’t pay me until the event takes place and they won’t cancel the sale so I can get the ticket back and receive a refund from Ticketmaster. They will be holding onto the money that is owed to me for over 16 months!

I ordered tickets to a Bon Jovi/ Bryan Adams concert here in Boston for July 16,2020. Total cost (1,262.25). Due to Covid 19 it was cancelled. I then received an email stating I would be fully refunded within 30 days. Never happened, instead I received a voucher coupon for 120% of my refund. Not Interested in this. They’re acting as if they're doing you a favor by giving you an additional 20%. However they must have forgotten about the added fees at purchase.

Updated on 09/25/2020: Attachment to earlier review: It is now 9-25-20, seven months of being promised a refund after MLB season was cancelled...cannot travel because of CoVid of course. Will continue to pursue. StubHub’s founders lack integrity and are disreputable.

If it were possible, I would rate StubHub with zero stars: In either late February or very early March 2020 I purchased a ticket for an event in mid-March that was about 60+ miles away; that event was canceled (not rescheduled, canceled) due to the pandemic. The cost of the ticket was approx 3X its face value, that should have been my first clue. Shortly after the concert was canceled by the venue because of the pandemic (never rescheduled, it was canceled entirely) StubHub sent an email saying that depending on my choice they would either refund the money because of the virus cancellation (the ticket now being utterly worthless because of the cancellation; again, not rescheduled, canceled) or offer a 120% credit towards another purchase from them; they said to please be patient and wait for them to contact me by email within two to three weeks and I would then be able to make my choice.

I have contacted this company numerous times. They refuse to refund money when they can go back and get money from seller. After doing their middle man work, they take care of their sellers, and stick it to their buyers. Many people are having trouble getting money refunded if the event is listed as postponed. On Riverdance site, they will not tour until next year. Buyers beware. Don’t deal with this company. Even on canceled events they don’t want to dish out cash but keep pushing a credit for buyers.

I purchased two tickets for a Kaskade concert in the earlier part of March. The concert is for April 4th 2020. All the sudden this covid 19 situation arises where they won’t allow get togethers larger than 50 people. I call because I want to cancel my tickets because who knows how long we will have to refrain from any types of events like this. This is where you begin to feel hopeless. It turns out the concert will be rescheduled for August 2020. According to their policy there will be no refunds unless the concert was cancelled. Yet we’re having a pandemic and StubHub isn’t willing to accommodate the stay at home order issued by the government. I am terrified and scared that my girlfriends lives will be at risk regardless of when the concert will be rescheduled.

I have to wait 6 months to recover the money from tickets I re-sold on StubHub. (From original concert date. From purchase date, it will be almost 11 months.) We are all living through unprecedented times, and StubHub is still out for numero uno. Individual businesses and entire industries (for example, the airline industry) have made adjustments to accommodate consumers. But not StubHub. Their policy is still that re-sellers are not paid back until 5 days after the concert date. Some people have a distaste for some things, and I have developed one for StubHub.

I sold my Coachella ticket via stubhub. The event was then cancelled due to COVID-19. Stubhub billed me $410 because I could not produce the tickets. I spoke with customer support today and they explained that I had to pay the fee because Coachella was rescheduled and they needed to provide the buyer with a ticket. There are high risks involved with selling through Stubhub.

Be careful dealing with StubHub. Bought 2 tickets to Alan Parsons at the Ryman Auditorium. March 29, 2020 show. A friend was coming in to town to see the show. Show didn't happen due to CV19. I called them and asked for a refund. They said the show wasn't canceled just postponed. They said if the show is postponed I have the choice of either selling the tickets or since I live in Nashville once the date is set I could possibly get a refund. I explained I had no tickets and no show. Well the very next day I get an email from them saying the tickets were sent. But I never got the tickets. Called them again. They said they would check into it because they sent the money to the seller. So now I have no tickets and no money. Looking at Alan's website, he's rescheduled his fall and there is no plan to stop in Nashville.

I purchased 2 tickets back in October 2019 for the Jeff Dunham Show in Reno NV on May 1, 2020. The show has been postponed until November 14, 2020, due to Covid19. Stubhub does not give you a refund for postponed shows, but allows you to resell the tickets if you cannot attend the new date. I paid $449.32, plus $109.06 for a total of $558.38 for these tickets that I cannot use now. I cannot attend the new date and the recommend price that they suggest I list the tickets for sale at is $183.00 each. I would lose almost $200.000... What a ripoff. This was the 1st time I did business with Stubhub and the last time... Not a fan of losing this much money for an event that was postponed due to Covid-19. They should be making exceptions just like other companies are doing.

I bought tickets to a show slated for 4/1 in Brooklyn. Everything is shut down due to the COVID-19. The event is potentially cancelled & indefinitely postponed and they REFUSE to refund you. Terrible service. Absolutely no semblance of understanding or accommodation. Do not at all recommend this service.

StubHub were supposed to provide a refund for a cancelled event in March. They still haven’t done so despite assuring me that they would within 24-48 hours. In addition they never even provided tickets in the first place. They sent me an email telling me I would have to download an app called AXS to receive the tickets. Once I did that I got a message that the tickets would only be available AT the location on the day of the event (which never took place). I have called customer service and just get the runaround. Still don’t have my money and have no idea when I am going to get it. I would never use this service again. What they are doing by stalling and keeping my money should be illegal. Wish I could leave a zero star review.

I bought a ticket for Arsenal - Liverpool, 02 May 2020. It was around 835 usd. Because of the covid 19 virus, travel restrictions, and Postponement of EPL until 30th April, I want to cancel it and get my money back. I applied to them and STUBHUB proposed me to sell the ticket through their website! They say I should have known while I am buying ticket! Excuse me!!!! You know the meaning of “Force Majeure”! This is extraordinary situation!!!! Can you believe how they are acting to customers in those bad times of world?

I should have checked the reviews of this company before buying a ticket from Stubhub. This was my first purchase from them and it will be the last purchase. On 1/23, I called the StubHub and talked to agent before purchasing my tickets. Since my tickets were out of country, I wanted to make sure in the case of any changes, I would be refunded since I will not be traveling this country again. I was ensured I would get refund by the agent. So, I bought the tickets.

Some time around Feb. 27, we purchased 4 tickets for a spring training game in Florida. We paid $157 with fees and all added. By March 7, the COVID-19 virus had become a concern for us because my husband and one of our guests are in a high risk category. I tried several times to ask StubHub about being able to return tickets for March 10 event. I was told only choice I had was to sell online. I set up payment to PayPal. The tickets sold March 9 at quite a loss after all the fees were deducted. I was told I would receive $95 5 days after the event. On March 13, I received an email saying I had failed to set up payment source. So I went to my dashboard and there was PayPal all set up correctly (I use PayPal in my business on a daily basis).

I'm from the EU and I wanted to go to Coachella. Now that it got postponed I have no chance of going there. I had two additional tickets from Festticket and they offered me a refund immediately. Even though Coachella themselves offer refunds for their tickets StubHub decided not to offer one. Additionally they don't ship the tickets out of America. Now my tickets get stuck somewhere in the States, because my Hotel also got canceled and I have no where to send them to. I can't even resell them because I can't receive the tickets in the first place. Even if I could resell them their fees are crazy high.

After going through the process to list 3 tickets on Stubhub, my offer expired within 8 hours. I was notified by Stubhub and took the time to renter my ticket offer and patiently waited for any offers to come to my email box. After a day, I went back into Stubhub to see what similar ticket offers might be listed to adjust my offer if needed. I was shocked to see that my offer had again expired (less than 24 hours from when I resubmitted it). I received no email notification from Stubhub therefore losing an entire day to sell the tickets. Because of the time I lost, I am holding $700 worth of tickets for a concert that is taking place 3 hours from now. I would never use Stubhub or recommend it to anyone with a need to sell tickets. Find another resell channel.

I purchased tickets to several Cubs Spring Training games through Stubhub in December. On one purchase, there was no notification that the tickets would be sent to my home - I didn't find this out until AFTER the purchase. However, since spring training is in AZ, we would not be home when the tickets arrived. Stubhub CS said I had to wait several months to try to address the issue. I called them back after about a month and they reached out to the seller. After a LOT of going back and forth, the tickets were to be shipped to a FedEx location near the hotel. Right before we were to leave for vacation, I was informed that the tickets would be mobile instead (I was happy about this so it all worked out in the end, but the STRESS of not knowing where the tickets would end up was not worth the purchase!).

I had tickets for Brad Paisley and it said I would be paid within 24 hours. Turns out it will be more than 3 weeks. I will never use them again. I called and they apologized but the site needs to be correct.

I listed 4 tickets for a concert on Stubhub, and selected the option "sell all, just don't leave me with one", meaning you can sell them in pairs, 3/1, or all 4 together, but don't leave me any. Two nights before the event, StubHub notified me that they had sold 1 ticket. I telephoned them to say that I had not selected that I would sell 1, and was told that they had sold 1, and I had 3 left. Given that my selection of "don't leave me one" meant that no one could buy a pair (because that would me one), then I was left in the situation where I could only sell 3, which is an odd number to sell for an event. I explained to the supervisor that this really left me in a predicament and that I had not signed up to sell one ticket, to which she offered no solution.

Raised fees charged sellers and do not have enough customer service reps resulting in long wait times. In selling hockey tickets not competitive, in selling pro basketball tickets not competitive. Also sometimes makes changes to website without telling the consumer.

Convenient, fast, reliable -- always get what I order. Pricing is competitive with others in the market. Sometimes struggle to get there fast enough when it's a top performer. I do always enjoy fast refund process.

Even though StubHub is my first "go to" for getting tickets, I find you still need to shop around to see if there are better deals. They tend to have the biggest selection but sometimes confirming your seat is a challenge and/or a gamble. Seating charts are generally good but often I go off the site and search google for better seating charts. All that said, it is my "first stop" for online ticket shopping.

I feel that all online ticket sales just make it very hard to enjoy going to concerts when they are charging these high skyrocketed prices to get a decent seat and be comfortable not packed in like sardines. All the added fees and taxes is like buying two tickets but only getting one. It has really made it hard to afford to go and enjoy concerts. I have to seriously consider when I do purchase.

Found the tickets I wanted at a fair price. I checked Ticketmaster and other ticket sites but no luck. I was even able to sell other tickets I had bought but couldn't make the show. I'd recommend Stubhub.

I paid $276 for Shania Twain tickets and have not received my confirmation email with the access code to view, see or instructions on how to get my tickets. I'm not able to contact customer service and get no response from my emails. I'm very upset and stressed. And I think this is a horrible site.

Bought tickets through the app but was unable to accept them. When I contacted them about it they're unwilling to refund my ticket but offered a credit. Why would I take a credit from a company that I have 0 assurance won't leave me in the same mess?

I have used StubHub several times in the past. We were booking NFL football game tickets. We had no issues with the tickets. The seats were great and the tickets were expensive but not really when you consider they were playoff games. We were never disappointed.

Fees aren't as expensive as Ticketmaster but they are still higher than they need to be. I prefer to buy tickets in person or using a smaller ticket website because the fees are lower. Still, I've been able to get the tickets I want and everything usually goes pretty smoothly, so I can't complain too much.

I have had some experience with the StubHub to get some tickets to the shows which I would have been before and they seem to have the shows that you like and want to see. I know a lot of people like to see the shows about what they enjoy.

StubHub is a very bad business. I used their service to sell tickets I had. It was a complete rip off. Someone purchased my tickets and refused to accept my tickets until moments before the event called StubHub. I did everything right and followed their instructions. They charged me for the event and the guy got into the event for free. I think there is a problem. It’s an awful service. When I called they treated me like I was the person on the wrong, so not only did I not get to use the tickets but I paid for someone to watch for free.

The Website tends to get stuck, stays in limbo when making a purchase. It then makes it difficult causing confusing when making the purchase and having to go back to the start to in order to begin the transaction again. Very frustrating on all ends and problems tends to occur very often.

I had tickets to a Motley Crue concert listed on both Ticketmaster and Stubhub. They sold on Ticketmaster, but before I could delete them from Stubhub, they also sold there afterwards. I tell Stubhub what happened and that it happened so fast I could not delete the ones from Stubhub. Stubhub then tells me that I will be charged a minimum of 40% of the sale price of my tickets since I was not able to provide them to the buyer. When I asked what would the 40% go to if they could find comparable seats price wise, after arguing with me for a while, the chat representative said they did not know. Basically if they comparable seats, they pocket the money. Such a scammy company and terrible customer service. Beware sellers!

I've used StubHub twice, and have to say, Shame on Me. In addition to the many examples of ticket fees being tacked on, I mistakenly have used the "example" pictures (Stubhub posts these) to get a sense of a sight line in venues I've not been to before. DO NOT do this - they are completely fabricated, leading the buyer to believe they are purchasing a higher quality seat than reality. When you complain, Stubhub will tell you their website says it's "approximate" and will offer a coupon. I guess, it's in the same state, so technically it's "approximate" to reflect the location. The brand value of assurance you *think* you're paying Stubhub for is a joke.

Website was easy to access and didn't have any issues during the purchase process. The site was very helpful as you scroll thru the tickets and sections available, the section diagram moves with you as you scroll. There is no need to keep looking up to check which section you're looking at.

You can definitely find some good deals; and it has always been clear what we were buying. Great place to check for event or sports tickets if you are traveling out of town but beware to check other sites for parking info, etc.

Stubhub was the most affordable out of all the ticket sellers. The website was very easy to navigate through as well as the map of the seats was very easy to read. I've gone to several events there so it is a very nice stadium as well.

Painless experience, ordered tickets online, they were delivered to my inbox within minutes, didn't even need to print them just scanned the email when I arrived at the event and we were good to go. Been using this site for years now, never had any issues.

I purchased tickets for Kenny Chesney at Gillette Stadium. Tickets were not cheap. The seller sent me mere screenshots of tickets via email. I've contacted StubHub twice about it, and they've done nothing to help me. All I've been told is that they'll refund me if I don't get in to the concert. Big freakin' whoop, I'm spending money on transportation and a hotel to attend the concert, which I'm sure their "FanProtect" policy doesn't cover. I have absolutely no guarantee if the tickets will work, and I am pretty certain they won't, as Ticketmaster now bans screenshots of tickets as a means of entry and has implemented dynamic barcodes on all their tickets to prevent the use of screenshots. Safe to say this situation is far from over, as I'm sure their insurance policy is just as much of a joke as their ticket transfer process. My advice, stay away from stubhub. Buy from ticketmaster or Vividseats instead. I'll never buy from StubHub again.

The prices on StubHub are lower than other sites, but it equals out to the same price with the additional service fees. The service fees of $20 or more is quite expensive. I will not use this site again.

It’s good to know you can always get tickets at all price levels - to an event even at the last minute - my only complaint is the service charge which just keeps going up and up - some more competitors might fix that or at least slow down the service charge increases

Website is good but need to ask fast to get the tickets you want..seats are accurately described and fairly represented and easy to get/pickup and never had an issue with getting the wrong ticket. But fees are excessive.

StubHub always has excellent seats available for just about every venue. If a problems ever occurs, their customer service is also on par. Always friendly, cordial and willing to go the extra mile to make sure whatever the problem is resolved.

Website is well put together and easy to navigate and ticket availability is always good but the fees are just too high... More transparency regarding fees would be helpful instead of getting a surprise at check out.

StubHub is a reliable secondary market for tickets to all events. The descriptions of the tickets are accurate, delivery of tickets is as advertised and the prices are often lower than other secondary market sites. As far as selling tickets on Stubhub, the process is very simple and dependable. Tickets are listed and when sold the money is deposited into the account the seller has set up through the website. I have been very satisfied with Stubhub over the years and they are always my first choice when searching for concert or sporting event tickets.

Ordered tickets to a Broadway theatre production and specific seats were indicated when purchasing. However, when I got to the venue, the seats on my tickets were nowhere near the area indicated previously. I ended up at the very back of the theater section, instead of about 2/3 of the way back as shown on the seating map. My indicated seating also was more centered in the theater and I ended up far to one side instead. I contacted customer service and they only offered to refund part of my ticket fee, which pretty insignificant, considering the price I paid was for significantly better seating. The inferior, lower value seating location seriously affected my enjoyment of the play and I will never use StubHub again.

Wanted to go see Bill Maher in Phoenix. Stubhub seemed to have the best prices, what a laugh! Paid $78/ for 2 tickets, and was charged an additional $51.66 for undisclosed fees. Total-$211.26. When I received tickets the face value was $63/ea. And the location was last row in the so-called club level. At no time was I made aware of the actual ticket price of the tickets, or I would not have purchased them. Also the seating chart was misleading. It looked like the tickets were close to the stage. Called, Poor customer service, would not recognize problem in their advertising and would take no responsibility. Last time I will order from this company, their policies rip off the consumer.

Tickets were very overpriced. I also purchased ticket insurance and they send you through unnecessary paperwork for a refund, to the point I gave up and just took the money loss. Horrible customer service experience.

I had someone purchase tickets with my card information and StubHub refused to call it fraud and made me pay for the tickets, they basically called me a liar. The tickets were for a different state than I even lived in.

Do not fooled by the nicely designed webpage that looks legit. It's a scam site with no clear disclosure all resellers sell and buy from individuals. It's a vendor site charges hefty fees from both sides. There is no cancellation or refund. Customer service is unbelievable rude. Wait is long and useless. Do not recommend to waste your money and time here.

StubHub is a really cute and creative name for an app to buy tickets from. I also love the user interface that comes along with this app. Everything is clearly laid out and I can easily find stuff to research regarding the venue or the band or even just the history of StubHub. I love it.

The extra add on fees and costs nearly double the price of the ticket. I feel "scalped," ripped off, cheated. Also, they don't even HAVE tickets to sell, they broker them. They wait until they have ALL our money then they buy at a discount, making the customer even MORE ripped off.

It was very helpful and a good site to find good tickets at a good price and I will recommend it to a family friends and all others. I will also advertise it on Facebook.

StubHub allows people to inflate prices if tickets. In April of 2019, Eric Church tickets went on sale in Dallas. My mother bought me and my wife tickets for Christmas. She paid nearly $400 for seats on the very last row of the last section of the top upper deck. These tickets sold for less than $30 each the week of the show. There has to be realistic regulations.

I purchased 2 floor tickets for Kiss final tour. When my daughter presented tickets to enter the event they were refused stating the tickets had been refunded. I contacted StubHub and had to settle for nosebleed tickets at additional cost. I was informed they would investigate and call me to refund the original purchase. They didn't know why it happened but would be in touch 24/48 hours So 72 hrs later I call again and sent to voicemail. Later I receive an email stating they were going to refund me but the amount was 40 dollars less than the cost.

Tickets for Jesus Christ Superstar more than twice the box office price for mediocre seats. Don’t use this service, be patient and buy your tickets locally or through ticket master. It’s not worth the cost just to ensure you get a seat.

I sold tickets on 4 January 2020 to an Elton John concert, dinner & show, for 31 January 2020. The buyer had paid for the tickets before I was asked to dispatch them. I dispatched the tickets to the buyer promptly the next day. The concert was held as scheduled and the buyer did attend. I know this as I had tickets for myself also and checked that the buyer was there. The concert finished about 30 mins early due to rain, after about 100 minutes. The promoters, without any obligation or requirement to do so, have offered free admission to other concerts to all ticket holders.

I bought 4 tickets for Tiësto event, I paid about $540 and I changed the address immediately because I didn’t write the name of the street and their customer service told me that, "You will receive it till Friday". Today is Saturday and the event will be held tomorrow and we have nothing. They didn’t help us, just said, "We are sorry". I have never had such experiences and never seen such indifferent customer services.

I purchased 2 tickets from StubHub to attend a Nashville Predators New York Islanders game & apparently the tickets were coming from 2 separate sellers. Upon arrival at the arena I’d realized I only received one ticket & the other the other seller had not yet released, so customer service at the arena told me to contact StubHub since I’d purchased the ticket through a 3rd party. So I get them on the phone the representative & myself go back & forth trying to get it resolved for over 40 minutes, he was unable to get me the second ticket because apparently I should have never even been able to purchase 2 tickets because the seats I wanted were only to be sold as a set of 3, so after standing in the lobby while missing the first period & intermission he told me he issued me a refund & some form of a credit towards my next purchase with them, which will NEVER happen.

I will never use this company again. Very disappointing services. Tickets are not delivered. If the show is postponed you dont have an option for refund. Bought tickets to events twice here and never doing it again. I would stay away from using their services.

Bought tickets to a high profile basketball game only to show up to the game and find fans in my seat. Stubhub offered graciously to refund my money via the Fan Protect Guarantee, which was expected as I couldn’t sit in the seat I legitimately purchased. Next Stubhub offered me a $117 credit on a future sale. I expressed to Stubhub as customer that both sells and buys close to $10K in tickets annually, this $117 credit was low and ridiculous, especially given I had paid over $1K to travel to the game. Customer Service at Stubhub sucks and I will gladly be taking my business elsewhere.

I purchased Rex Orange County Tickets - The Anthem - ORDER NUMBER: **: Section : Box 7 | 2 Ticket(s), Row : B | Seat(s) 3 in November for $632. The day before the concert, 02/12/2020, I was notified that my tickets were not available and offered GA tickets at the same price. Because the ticket prices had gone up. In my opinion they used my purchase to sell for a much higher price and waited until the day before to let me know. In my opinion this is fraudulent business practices and should be investigated. These tickets were a Christmas gift to my teenage son and his girlfriend and for 3 months believed they were going to the concert, completely horrible experience.

I have purchased a ticket for a Bayern Munchen at Allianz Arena. I was terrified after reading the reviews, but everything worked out VERY smoothly. The company has been very quick in responding and addressing my concerns, giving me options and calming me down. Tickets arrived in good time - week before the match. Purchased price vs actual price on the ticket was always warned by the company in many steps of the purchase.

I bought 4 tickets to a concert but 2 of my friends couldn't go. The tickets were sold together in one PDF, so I split it into 4 individual PDF files and posted 2 on StubHub. When I went to the concert, my other two tickets were "cancelled." I asked the venue to check, and the tickets hadn't been used by anyone else to enter, but they were not accepted because apparently this is a thing stubhub does. This hardly seems legal and I am working to get my money back, but stubhub is being stubborn and acting like I am in the wrong for trying to use their service at all. I ended up having to buy more tickets at the door, and stubhub ended up cancelling the order on the tickets I sold on their site. All in all, I ended up losing ~$100 by ever using their site. I would have been much better off just giving away the tickets to people on the street outside the venue. ** Stubhub.

Ordered tickets to a Michael Kiwanuka show in Chicago on 2/4. Paid $217 for tickets through StubHub and was advised I would have tickets by 2/2 via mobile transfer. They did not arrive on 2/2 but I received an email stating seller would send by 2/3. I called Stubhub on 2/3 and was told I had to wait until 11:59pm. Morning of the concert 2/4 and still no tickets. Told I would have them by 10am. Still did not receive them. Called back at 10am and was told to give seller more time and no replacement could be offered to me as I had to wait a little longer. Absolutely ridiculous to not be offered replacements. Had no choice to ask for a refund. Very frustrating experience and will never use StubHub again. Terrible customer service.

I’ve bought tickets multiple times that were advertised as lower level that were not lower level. You should check multiple sites including the venue website. Stubhub may say “lower level” very loosely. The more infuriating part was being hung up by one their “managers”. I was being friendly on the phone too. The venue website, competitor websites, and everything I could find online said that the section was upper level. The manager said the venue allowed them to sell this ticket, so if I had an issue, I should take it up with them.

I have recently bought 3 tickets from StubHub. I paid $20 service fee for every ticket. Total of $60. But I can't understand what I have paid for. Their website doesn't allow me to print the order. Their representative is not able to help me and encourage me to learn something new. So, in general, I have to spent half of my day learning how to get tickets from StubHub when I paid for their services. Therefore, why do I have to pay for your service if you don't provide any of that What I don't like most is that I can access my mobile tickets THE DAY BEFORE THE CONCERT. This is the most inconvenient way. Their fees have to be clear and not vague. The information when you purchase a ticket is rather misleading. Eventually I purchased NOTHING right now. The only confirmation I have is their email. I can't see the tickets. I can't print the order, and I paid this website $60 for their services.

I bought 2 concert tickets in April 2018 for a concert in Tampa in November 2018. We could not attend and sold the tickets back on StubHub a few days prior to the show. We received an email confirming that they were sold and the sales amount appeared back in our bank account a few days later. Fast forward to January 2019, I get an email from a COLLECTION AGENCY claiming that I owe $698 for an outstanding balance to StubHub. I called StubHub's customer service and was told that there were two postings for the same e-tickets that both sold despite showing only one listing on my account page on the website. These tickets were apparently for a November 2019 show. I had no idea that there were multiple listings as there was no indication of such according to my account.

Please do not purchase your ticket from this Company. It's a total scam and you won't get your money back. How is a possible or even legal that a company is charging 300% more for tickets and get away with it??