Allstate Protection Plans Reviews

Everything was quick and efficient! Thank you for fixing our stove top!! We had lighting issues with the number display and they fixed it first time without any issues in less than 10 minutes. I have no complaints, repairman was kind and thoughtful!! I would recommend this company to friends and family. :)

Allstate responded immediately. The website was extremely easy to navigate plus had a very succinct questionnaire. When I say this it was an absolutely positive experience, I mean it. Thank you to Allstate. I'll be recommending your warranty program to others... Thankfully, I never had to use an Allstate warranty protection plan before, but when I did, I couldn't be more pleased with the experience.

Don’t even waste your money purchasing a plan from them. I’ve been in the process of filing a claim for my TV since November 13, 2024. Still no resolution. And they refuse to send a tech out to fix it. I’ve had better service with Asurion.

I got Allstate through Walmart for a Cinderella carriage ring. It was our 20th anniversary ring that my husband had bought for me. When the sapphire had fallen out of the ring, I filed a claim with Allstate and the claims process was wonderful. It took me 10 minutes. That was probably the quickest filing of a claim that I've ever done in my life, and I was very impressed about that.

The reciprocating saw stopped working and Allstate ended up giving me the full refund of the price that I paid for the item and it was in the form of a gift card. I submitted the claim online but since I was having problems, I made the call. It impressed me that the agent knew what my problem was because he was reading what I had sent in. He helped me very thoroughly. He was very knowledgeable and friendly.

I got my grandson a dinosaur for $50. They asked if I would like the plan for $2, and I said no. Three days later, that dinosaur broke. I could have paid that $2 and we could have gotten it fixed. Now, I get Allstate from Walmart for all my stuff. It's easier to make a claim now too. I'm understanding the questions and things to do. I filed a claim for my son's bike that would not charge. I got to call them back because they told me to take it to a shop and whatever I would pay, they would reimburse me. But it's not that. It's the plug. I need to know if there is any way they can replace the charger or where I can purchase another one. Otherwise, Allstate is good to have and it's not that much money. The bike cost me $800, and I paid $15 for three years. With the bike boat before, I've needed brakes a couple of times and they've replaced them.

We had NFM deliver an LG washer and dryer set. But they had to come back the next day and get the washer because it was full of water and spewed water all over me when I opened it after they installed it. Then they brought this one, and this one has been iffy. I am not happy. This washer has been having issues ongoing, and I've called LG. We did some problem solving with them, and they were nice enough to try and help us. It was back working but the washer quit working. They said to call and file a claim.

I purchased Allstate for a microphone. I filed a claim because the charger wouldn't connect anymore. The process was easy. I received the check timely. It covered the cost. The coverage was different than I thought, but it was good for what it was.

I bought a 75-inch TV in Costco. I bought this protective plan from Costco but is Allstate I am not recommend nobody to buy this plan from Allstate, the reason because my TV is a two years old, the screen is falling down 75 into TV Samsung. I called them today, they told me he is not covered, this is crazy, why I paid this plan for. Please everyone think twice before you guys getting in trouble like me get robbed like me. I wish I can give them a 0 stars but the limit is 1, they are garbage. They only steal your money. When you need your TV broke, first of all they don't like to answer the phone. I have to involve Costco to talk to them after Costco hang up the phone, they said is not carbon, less than two years old TV. Please everybody read my review, do not buy it, you guys gonna get robbed like me. This ALLSTATE PROTECTION PLANS IS Garbage !!!

You're told one thing and then you find out it's something different. When I first put in the claim, Allstate said, "Okay. It qualifies under the warranty, so we'll replace it with something of equal value 'cause we can't replace it with what you had, or what you had wasn't available." I had an upright carpet cleaner. But they sent me options for handheld carpet cleaners that were a value of less than 50% of what I paid for the original one, the one I had. So, I called back. It takes forever to try to figure out how to get through their system to get to a person. I ended up getting back to a person. I told them that I couldn't accept any of those because I needed an upright one. I bought it upright because I have disabilities. I can't use a handheld. They said, "All right." They had to put it in for review to see if it would be approved to offer me something different. It would take two to three business days.

Allstate covers a lot, and it's simple to put in a claim. I sent a tablet to them to get it fixed. It was some superficial scratches and little cracks on the top. When I got it back, you could tell that it was fixed and it didn't have the superficial cracks anymore, but now the inside screen has scratches on it that it did not have previously. There's a bunch of dirt, dust and hair fibers all around the screen. Some had even gotten trapped inside the screen. I feel they just did a quick switch of the screen and didn't care about how they were sending it back. They should be a tad bit more considerate when work is being done.

I purchased an air conditioner and during the few hot days in the fall, we turned it on, but the power would no longer support the unit. I submitted a claim online and it seemed a little impersonal, but for what it's worth and for what had to be done, it was sufficient. We tried different plugs and the techs determined that the unit had an electronic failure, then Allstate sent in a new air conditioner that we received. It's not the same model and we didn't put it in yet because it's getting to be winter now, but we're planning on putting it in the spring. I'm very satisfied with Allstate and I appreciate the process being so quick. Based on things that happened in the past, getting a protection plan for items that are over a couple $100 is definitely worth it.

I got Allstate for a toy and a phone. The payment is good but I have had difficulties with the replacement. With the phone, it had cracked and I was trying to get it replaced, but they didn't replace it. I had to replace it myself then they'd give me a gift card. It wasn't very helpful. The whole reasoning for purchasing the warranty was so that if something happened, I'd be able to replace it, but instead I had to come out of pocket again.

I bought a recliner that had motors and I thought I ought to get a protection plan because it was mechanical and if something might go round. The recliner didn't work the way I wanted it to work, so I had to have someone come out and look at it. I called Allstate on the phone and they sent somebody out. The guy was very nice and helpful. He took a good look at the recliner and told me to call Allstate back and let them know that the recliner couldn't be repaired, then let them do what they were gonna do. Allstate told me to ship it back to them. However, I didn't have the original box, so they told me to either throw the recliner away or donate it and they refunded my money. Everything was really nice and having the protection plan was worth it. It cost me $100 to pay for a $500 recliner. I would definitely buy the plan again on something that important.

I was watching the TV and then, suddenly, it went out. It turned off and never turned on again. I submitted a claim with Allstate and they helped me out a lot. It was easy to understand how to send the proof that the TV was not working. I'm satisfied that, for me, I'm buying the warranty. I didn't lose my money because I got my TV back. They replaced it with the same model.

We bought coverage for a television, and then the television died and we made a claim. We couldn't find our receipt for a little while. So it took us a little bit to get a receipt from Target. They wanted to send us a new TV instead of just sending us reimbursement for a TV. But we had already bought a television set, a different one, while we were going through this process. That was a little annoying. I would rather have a check even if it was for a little bit less than what we actually paid, but they sent us a new TV. From the time that we finished the claim, it took us about a week to get from the beginning to the end for the claim, and then just a few days for them to send us a new TV. It would have been quicker if we would've had our receipt, that we could've emailed them right away.

I purchased a protection plan from Allstate for a cellphone. I submitted a claim and it went fairly well. I filed a claim because my camera wasn't working very well. They referred me over to a local store here, and then I spoke with them. They ordered a camera for it and called me up when it was in, and took them about 45 minutes to put it in my phone. The cost was also fairly inexpensive.

There have been several things that I have bought protection plans and had a great result with Allstate. I like that Allstate does cover a lot of accidental. However, there was an issue one time. My daughter got a job over the summer, and she wanted an iPhone. She purchased one from Walmart. I told her, “If you do that, make sure you purchase the protection plan.” Did that. We had to send it in for a repair once. That went smooth. She didn't have it back for two and a half weeks. She dropped it in the lake.

I will never buy a protection plan with Allstate again. I would first like to state that I shop at Sam's Club and Wayfair which both offer protection plans and that I always purchase. But this is a scam, the company only covers what the manufacturer covers, it was sold and marketed as if they cover accidental damage which it does not. I called to make a claim and was told after the first call which I was told their system was down and that I needed to call them back, second call was told that even though there is no damage to the screen from cracking that because the picture was spider webbed that is was not covered. I will never be a customer of Allstate and for this marketing lies I will make sure that everyone that I can help not to be scammed by them knows never to buy this. I wish there was a zero star. I warn you. NEVER buy THIS Warranty. You will be better over to register with the manufacturer. This is a scam.

I broke my headphones. It was a pain in the butt filing a claim with Allstate because they wanted pictures and they took so long. I went and bought a separate pair of headphones to use for the time being. Then the headphones they sent me were not even the right ones. They're not compatible with the video game that I use the headphones for. So, I have a pair of headphones that are pretty much useless. I didn't even bother calling them back because it was such a pain just to make the claim. I figured it was not worth my time or effort to fight with them.

We bought a headphone set for my son for his Xbox and we always buy the two-year warranty with Allstate. They refunded us our money so we could buy another headset. They've always been great for that. I would use it each time.

My wife's not very happy with Allstate because three weeks ago our dryer went out and it was two years old. They sent out parts and it was a week before someone could get there. When they got there, they said they'd sent the wrong parts. The guy that we were working with said that it's been happening a lot lately to him. He ordered the parts again. Last week, we got them and they were still the wrong part. They finally cut her a check today. She's been three weeks without a dryer in between.

Have yet to get a letter or check or Walmart card in the mail even though I am waiting I decided to check email and see why it hadn't arrived but alas all I have is this review to write, While I've been trying to wait to buy a replacement I don't know if I can. Thanks for your urgent response.

I recently had the unfortunate experience of dealing with Allstate’s TV Protection Plan, and I must say I am thoroughly disappointed with the service and the limitations of the coverage. I filed a claim after experiencing issues with my TV, only to be told that the problem—image burn-in—was not covered under their plan. Allstate's explanation for this was that burn-in, which is essentially discoloration or remnants of previous images on the screen, is categorized as panel damage and falls under their exclusions. According to the terms and conditions, they do not cover damage caused by burn-in, misuse, accidental damage, or cosmetic issues that do not affect the device's functionality.

Great customer experience!!! The company warranty plan does as promised. My claim was handled effectively and efficiently. Brought a USED AirPod Gen 1 from eBay seller. Item stopped working after 8 months, filed claim with Allstate, which was very easy with no push backs from them. I received my replacement in 7 days.

I never received my check. Website told claim was closed. Virtual assistant Taylor was of no help. Finally got a Live assistant who told me they would mail another check and should receive in 6 working days. That would be Nov. 24th, we shall see.

Great fast service. Both representatives were efficient and polite. After I paid the deductible I received the balance in quick order. The representative spoke clearly, politely and explained the process of getting the replacement. I am very pleased with the whole process and will look for Allstate warranty in the future.

No answer on my wife’s claim, we sent all the pictures requested and NO respond, her glasses broke before mine, WE Didn’t know that we had purchased a protection plan till I was back to Sam's Club to order some other glasses for Me, they asked me why I didn’t make a claim.

Ordered an alternator on eBay.. Purchased 2 year insurance. The alternator went out and Allstate took care of problem quick! They sent a virtual credit card and refunded the money. I will purchase insurance from now on! I had the virtual card within 2 days and the process was super easy. I have purchased plans on all electrical purchases on eBay now. Thank you Allstate.

My LG OLED TV was purchased 2 Oct 2021 from Costco. An Allstate Protection Plan was provided with the purchase. In July of this year I filed a claim with photos of dark image in the center of the screen and in the lower right colored dots. I got a reply back the the images I sent was from “burn-in” and not covered under the warranty. I called today and spoke to a customer service person and asked them what they were going to do about the pixel problem because pixels are a covered repair in the warranty. She told me that her support team deemed the issue is burn-in. I tried to explain that the dots at the lower right in the image are stuck or damaged pixels. She still maintained it as burn-in. I told her I was going to write Costco about the coverage under this plan. I decide to try here first.

I bought an Iphone from Staples Canada and purchased the Square Trade warranty at that time. I will never purchase a warranty plan from Square Trade again. After my phone was broken, I had to go to a Staples store where five different employees helped me initiate the very difficult and lengthy process of starting the claim. The claim was accepted, and I paid the deductible which was immediately taken out of my account.

At first glance Allstate has good reviews and has good coverage. But when it comes down to actually having an issue, they are pretty rude and negligent. I would not recommend them at all. I had a stain on my couch which stains are covered under the protection plan we bought. We sent photos and everything. They said we will be getting a cleaning kit. 1. It never showed up. 2. An email they claimed to have sent, never was received. They cared not about either of these things. They obviously have a biased opinion on if the stain counts as a stain by a picture and what it "looks" like to them.

The lady that helped me initially when I put a claim for the drain pump that went out on my washing machine was very good. She helped diagnose the problem. Then she set up an appointment right away with their repair company that they use, and she sent out the parts. Where it got bad was the company that they used. It was impossible to get ahold of them to confirm my appointment. There was no way to reach them. Their phone number that I was given was busy and I couldn't even leave a message. At the same time, Allstate customer service was very difficult to get ahold of. I was emailing them. They also could not reach their own company that they had hired.

I had an air fryer that just went out while I was using it. I called Walmart and explained to them that the item was newly purchased. Walmart directed me to Allstate, so I called and lodged a complaint about the item going out on me so quickly. I had a protection plan on, and they said that based on the information that it wouldn't power on, it will be covered under the manufacturing warranty that I had. They said that they would make a claim submitted for me, so I started online and they completed it when I called them. Overall, my interaction with the rep was good. He gave me directions what to do or what I was supposed to expect in my email, so when I clicked on the link, I didn't have enough challenge. I put in what I got from Walmart, the name of the manufacturer and the model of the air fryer that I had, then I called Allstate back after I finished that part, and they helped me to complete the transaction.

I made a claim online for a vacuum cleaner and sent it in, and they fixed it. It was very easy to submit a claim with Allstate. It was a simple instruction to follow. I'm not very computer savvy but I just walked right through it.

When I submitted a claim with Allstate, it was easy. I went online and filled out all the information I had to. They sent me a gift card because they couldn't fix it.

I have to figure out how my policy works myself, and I find Allstate to be very difficult to work with. I've had to file a claim and it was very hard. It's all online and then you have to fill out online. And then, they want you to call in and you jump through all the hoops and then they lose the stuff and you have to repeat the process. I've had to do that. The last claim I did, I had to do that two times. I'm in the middle of a claim right now that I'm trying to get processed. It's been two and a half weeks. They finally got all the paperwork through after I had to redo it several times. Everybody's polite, but the follow through is rough. Other than that, the price is reasonable. They go by how much you pay on something. The online service is easy for navigation. We're older though, so it's harder for us to navigate the site, and I'm also disabled. I have a lot of problems with my hands.

We purchased a Razor scooter for our child from Walmart and Allstate was the protection plan that they gave us. The scooter didn't work so we had to submit a claim. I just called the number that was on the receipt. I talked to a person and then they emailed me and I did an affidavit over the phone and then they sent an electronic gift card. I was satisfied.

I did a claim to Allstate in the past week or so. I called and they needed a particular number from the receipt where I purchased the item and it was aggravating because I had to go to Walmart to get them to reprint me a receipt that they could see. It was just a little inconvenience. They processed the claim and they've already sent me an e-card from Walmart for me to get another phone.

The customer service that I spoke with did a great job. It was easy because it was straight to the point. They had to give me their website to go there and file in the claim. I had to go through the website on Allstate. They asked for the serial number of the tablet because I registered it online. I had to fill the address. They gave some options about the reasons why filed the claim for the tablet. It wasn't working. It was not charging too.

I had never submitted a claim for any type of item so I didn't know what to expect, but the process was easier than I thought it was gonna be. I didn't need any extra assistance for anything. The process was pretty smooth. Allstate sent me a check for an All-Terrain Batmobile and the remote control of that as well. They also gave the option to have it replaced but I haven't heard back from them about the replacement. I didn't get a chance to select the item. I don't know if they had to send another list of options. But I like the fact that they still have that protection plan for that item in the price range that I paid for it. If the item had stopped working just suddenly, it still would have been covered under the Allstate protection plan.

I sent a RoboVac in to be repaired because the battery wasn't working properly. It would just go in circles. We got the free shipping. They fixed it, sent it back. But the dustpan on it, it either was the wrong one or something of that effect because it would not come out when I got it back. So I had to resend it and they just received it today. So far, so good.

I am writing this review to right a wrong. In an earlier review I had stated my despair of Allstate ever making good on a PROTECTION PLAN claim that I had filed. ALLSTATE PROTECTION PLAN came through after all. I was pleasantly surprised when Allstate actually came through and sent me a check. Not only did their customer service rep call me in an effort to rectify my claim, but the phone call was followed by a check in the mail.

This service representative was extremely courteous and efficient. I have been unable to erase or omit my previous review, so I hope this review will make amends. ALLSTATE PROTECTION PLAN came through and did me justice. Highly recommend!

My experience with Allstate has been good, so far. I made a claim because the power supply went out. The claim process was easy. I called up and they sent the parts, and then had a guy come out and replace it. It was straightforward. I called Costco. They were good. They directed me to the other company, SquareTrade, that handles it through Allstate. They were good. Took care of everything and got me up and running pretty quickly. Communication was good, too. They were very professional. They were very neat and tidy. They put a blanket down on my floor before they put the TV, down to do the repairs and went through everything really step by step.

We filed a claim because the ice machine stopped working and it was red tape. My husband had the receipt, but they didn't give him the booklet that comes with the Allstate insurance. He tried to do it but the store wouldn't take it and it was so confusing that he came home. He said they told him to put an email and to make a password. I had to call and I talked to the person. I gave them all the information and it was back and forth. The person had no patience because I had no idea what I was doing. I also got disconnected many of times on the phone because I was back and forth talking with someone in a text message. I had to go get a code or whatever on my phone and when I go back there, the person was gone. I had to make a whole new thing and explain it all over again. Then, they told me I was gonna get a check, which I just got, and it's $87. Currently, I'm satisfied because we got the money, finally.

We have several warranties with Allstate, and I'll always use them because it's always been good. We recently made a claim for our Samsung cell phone and our experience was excellent. They repaired it very quickly.

Allstate is excellent. I did a claim for a Roku stick and it went well.

I bought my wife a phone. It was over 1000 so I got insurance from SquareTrade. She loves taking pictures and she was on ladder 25 to 30 feet so she used phone to take pictures. Phone dropped. I called them because website wasn't working and it took 4 or 5 days for them to deny my claim because The phone was bent. Well 30 foot drop can do that and I believe any person knows that. So I contacted BBB BOI and FTC and reported them. They call me explained everything to him and does nothing to try and fix the problem. He told me they can't reopen the case. They only called so they can say they tried. What I'm not understanding is how is this even legal.

The chairs get a lot of use because I'm heavier than I should be, and the leg on the chair twisted and broke. I called Nebraska Furniture Mart first because I kind of forgotten about the Allstate deal, and they walked me through and told me what website to go to. And it was a real easy process. And once I got in there and they gave me the number for the reference number for it. so NFM did, so yeah, I went really good. I took pictures and uploaded them to the server. And I got emails and texts that said, “Accepted. And your replacement…”

I filed two claims and it was a good experience. It was handled very quickly. I still haven't went through the Apple product care.

The claim process was pretty easy. I filed a claim, and I got a check within a few days. I was very satisfied.

Within three weeks of purchasing the plan, I placed a piece of mail. Well, like everybody, I took the mail and dropped it on the table. But it was raining that day. And so, there were raindrops on the paper and it took the finish completely off all the way down to the wood. Nebraska Furniture Mart replaced it, at that time. When I went and got it exchanged, I went ahead and bought the protection plan, knowing that it's probably gonna happen again. And sure enough, it did. And then they said, "No. We won't cover it this time." So I had to be forced to do the claim. I made a call and explained the situation. I sent some pictures. And that was all it took. It was very easy.

We wanted the extra protection for my husband's glasses. We got Allstate for it. My husband had some scratches on his glasses. I did a claim online. They reimbursed us the cost of the glasses. Allstate did what it was supposed to do. It was good.

I had dropped my glasses. The one-side arm was really bent. The nose was bent. They were a hot mess. It was almost like they were beyond gone. I made a claim to Allstate, and I've already received reimbursement. The claim process was super easy. The people where I purchased the insurance from did help me fill the forms out. I filled it out, but they assisted me with it. It took 10 minutes, and then we sent it in. I had it back in my email the very next day. The only thing I don't understand is the reimbursement in an e-gift in an email. I hope there is a way I can convert that to a card because I'm terrible with my email. I don't wanna lose it. Other than that, it was wonderful to have it the next day.

Allstate Protection Plans offered to reimburse us for the chairs. Initially, I would get the gift card at Wayfair, because that is where I usually purchase my tables and furniture. I look for deals on good chairs. But what if I didn't find anything in Wayfair, even though I love Wayfair? So, we opted for Allstate to send us the check in the mail. I sent them a video and pictures. They were really quick in emailing me back that they would look into it. It didn't take long. It was easy to even put the claim in. They answered my emails, and they responded quickly. It was amazing. The check is in the process, because Allstate emailed me on the 5th. They said it was five business days. I assume it should either come by tomorrow, or if not, by Monday.

Allstate couldn't repair or replace the Microsoft Xbox wireless controller because it isn't available anymore so I have to send it back today. They are refunding me via a gift card. I made the claim online but it got to a point where I had to call in to finish. The rep I spoke with provided great service. She was very polite and prompt. It was probably the fastest insurance claim I've ever filed in this kind of situation. The price was very reasonable. But Allstate can improve by sending a shipping label like Amazon does. Sending a link is fine as well.

I decided to get the service with Allstate to have protection on our items in case something were to malfunction or if something were to go wrong with it. We prefer having protection with any insurance that Walmart recommends. One day, the Google Hub was working perfectly fine and the next day, it just didn't turn on anymore. We disconnected it and connected it back up to see if maybe it was an outlet. But it never came back on. I did the claim online and everything was easy to do and figure out. I needed to have the model and the manufacturer. Since I have my receipts on my Walmart app, I went to the item and located that information. Allstate gave me a resolution right away. They emailed me and they let me know right away how much I would be getting back from the device. They refunded me some money back due to it messing up.

My son was gifted a Walmart-specific toy and his grandparents purchased the protection plan from Allstate. When the toy broke within three weeks, they had to transfer the protection plan into my name. The claims process was painful. It probably took me about 15 hours of work over the course of three weeks, which is a long time. I had to make a number of different calls and I sat on hold forever. These calls were going well outside of the United States to people who don't speak English and I couldn’t understand them very well. I work with an international community on a daily basis but there's a point where if you're in a customer care situation, you need to try to help them understand. And it's not just purely not understanding the accent. There is something that's lost in translation when you move from any language. So the language barrier was tremendous. I just didn't understand often what I was being asked to do.

I've had an Allstate plan for electronics, sweepers, stoves, and refrigerators because nowadays, everything is disposable. Recently, my vacuum cleaner went out. If I get it off the charger, it would not run. But if I put it back on the charger and leave it there for 20 minutes, it would charge up and run for a while. Then it would die because it wouldn’t fully charge. So, I decided to change the battery in it. Despite doing that, it still did the same thing.

I usually get the Allstate plan on all electronics or anything that I need it for. I got one for a radar detector for a car and I filed a claim a month after buying the item because the speaker stopped working and I had no sound. Allstate's customer service was pretty decent. I got the runaround from the manufacturer because they wouldn't go good for it since the company I got the detector from wasn't an authorized retailer. But Allstate was good about it and just cut me a check for the item. It was $5 off the price of repurchasing the item, which I wasn't too worried about. The warranty saved me from losing a $600 radar.

I had a great experience with Allstate. I bought some headphones and thought that getting a protection plan was a good investment. I use headphones a lot for exercising, and I've broken them in the past. Sweat and water can end up affecting them. One of the headphones was dropped in water, so it stopped working. I submitted a claim, got a shipping label, and sent the headphones in. I had to wait for them to do the repair, but they didn't repair it. They ended up replacing them. It took a couple of months longer than expected, but it was fine. All in all, Allstate is a great company and they offer a great deal.

I bought a 32-inch TV and when a protection plan was offered to me at checkout, I thought it was a good idea. The picture just went out in my son's room, and if someone doesn't have a happy kid, they don't have a happy home. I filed a claim one day, and the check was in the mail two days later. Everything was great. I purchased another protection plan with the other TV, and I'll keep doing it from here on out. I would recommend Allstate as well. I've already done that several times.

We purchased a protection plan because we wanted make sure that we could get our Xbox One controller replaced in the event that something went wrong. It's the fourth one we've had, and they're notorious for having problems. There seems to be a flaw in the design wherein eventually the little joystick things would have a mind of its own and start doing its own thing. It's called drift and it's a common issue. This is the third one we've done since the first one because Microsoft said, “Okay, we'll replace it.” After the first one they did, ever since then, we've bought the protection plan. It's only a couple bucks and it's totally worth it.

I got Allstate for a prescription eyewear at Sam's Club. I tripped, fell and hit my head on the pavement, and the glasses were scratched. I took them back to Sam's Club but they said they couldn't take scratches out, that I'd have to file a claim with Allstate and have them remade. The claims process was difficult only because Sam's Club printed me a new receipt to use and I had to upload it three times. The third time, I found my original receipt, and that's what Allstate took. They didn't take the reprinted one from Sam's Club, which they said was good. But once I got the right receipt uploaded, it wasn't even a day that Allstate approved the loss. Three days later, I had a check in my hand. It'll cover the lens and I won't need my frames replaced. We're quite pleased with Allstate. We recently switched to them with our homeowners and car insurance too.

I got an Allstate plan for my glasses. When they were knocked off, hit the ground and scratched up, it was easy to do a claim. I had to answer some questions through an email which was simple. Then Allstate sent me my money the next day to replace my glasses so I felt very good about it. I would tell others to get the protection from Allstate. It works.

When my son's eyeglasses fell and hit the surface, the edge of it broke, so the lens fell out and it got scratched as well. I submitted a claim online and Allstate's website was user-friendly. What kills me is I had the receipt, but I still had to look for the manufacturer number and the model number, which are not easily obtained. I had to go back to the store, then they went back and gave it to me. It was seamless and quick after that. Allstate ended up giving me an electronic Sam's card with the reimbursement so I could take it to Sam's, and they would charge that card for it. However, I had to come out of pocket ‘cause they didn't cover the taxes, which is weird, because I paid for the taxes on the original one. I get that part of it though.

I purchased a plan for a tablet for a five-year-old. He dropped it and the screen cracked. When I filed a claim with Allstate, they wanted me to give them my receipt and answer a couple of questions. It was very simple. Then they sent me another email telling me they were gonna replace it for a tablet of equal value. However, it's very hard to find information on your claim and your tracking number. They told me on the 31st that they would mail me a replacement and send me a tracking number in three business days but I still haven't received my replacement or a tracking number. But I had another item I did a repair through them and it was very easy. They sent it back within seven days. That was a good process, too.

When I bought a couple of tablets for my grandchildren, I decided to buy the warranty with them and the price was reasonable. Both of those tablets were damaged and it took me a while to do a claim because I've been so busy and I needed to concentrate. I'm usually not very good with computers as well and when I tried to do a claim a couple of times, I failed. This time around, my son-in-law went on and keyed in the stuff for one of the tablets. Everything was settled on that claim and I got the refund through a gift card to go back to the place where I bought the tablet and purchase something else with it. I also need to file a claim for the other one, and I hope the procedure is as easy as it was this time around. Overall, I'm satisfied, and I would recommend Allstate to a friend because they definitely need a warranty on some of those items.

When I made the initial call to Grand Appliance Repair, I was referred to and forwarded to the extended warranty number. The gentleman that answered my call was very respectful, gathered the correct needed information from me. I did have little trouble understanding him. There was some barrier in his dialect but when I asked to repeat, he politely and calmly did so. At the end of the call, he was instructing me how to capture a video of the problem when appliance was in use. Sending me a link to access and send video back. The appliance would shut off with no sound each time it was started and one time made a grating sound. Told him first I did not know how to capture it shutting off and I didn’t know how to use a link or send video back. My understanding of technology not the best. I said just send a repairman, I don’t care how long I have to wait for a person to come.

My experience with the whole process was easier than I truly expected! I would recommend Allstate Protection to any and everyone who needed it. I submitted my claim and got a response in a matter of hours. The only hiccup I had was with the repair location and I come to realize that I misread my instructions.

"Jack" (I wonder if this was his real name..?) was excellent in being able to handle my claim. He was courteous, helpful, and efficient. Glad I purchased the plan; GE was no help whatsoever in honoring their manufacturer warranty, as I had purchased the ice maker through eBay.

I had a wonderful experience with Allstate. I submitted my claim and heard back within hours. The only problem I had was taking the pictures and getting them sent. The stills didn't show the problem very well so I had to take video off my screen during a broadcast. The video really expose the problem. However it was longer and need to be sent in a different manner because of its length. I finally figure it out and the claim was approved a few hours after they received it. My new TV was received about five days later. The model number was the same as my old model but it was this year's production. I couldn't ask for better treatment!

One of the cup holders began to crack and break off. Part was sent and received in a short time. Cornerstone replaced as soon as our schedule worked out. I wish I had ordered a second replacement as a spare and would like to purchase one if possible. The other one is showing some wear but has not cracked.

It was a very easy process to get help from Allstate regarding the replacement of my recliner. I contacted them on the phone number that was provided and walked through step by step in order to get my recliner fixed or a refund extended. After they sent a repairman it was decided to give a refund. I was contacted by email repeatedly with details. Very pleased.

Paid for insurance to replace lights or have repaired if they went bad for which they did go bad. 9 out of 10. Total cost for the 10 $231.00 and you refund me the cost of the insurance $ 19.99. What a joke!!! I will never use your insurance ever again and I will be posting it on social media.. With the emails to and from you. So people won't be deceived..

Our two-year-old GE Cafe French door refrigerator failed twice within a short time. While I had trouble with malfunctions of the online site, when I was finally able to speak with SquareTrade people on the phone they were wonderful and helpful, and my two claims were quickly resolved. Working directly with people is the best way to resolve Issues! The cost and effort are worth it and result in satisfaction for all concerned. Great service and value. We are human beings—not robots—and need to truly connect with one another to achieve understanding! Now our appliance is fixed and working perfectly!

I was very happy with the repair of my laptop. It was like taking it out of the box for the first time. The repair was nice and fast and I got my laptip back one week of being delivered to Squaretrade. Very happy customer. Very prompt and professional. Very impressed with the work that was done on my laptop. Very well packaged.

Process has been very well planned except for when my television was determined not under Allstate warranty but still under the manufactured warranty the process did not notify me that Allstate was not covering yet. After several calls I had to figure out what was going on. Other than this it's been a good experience.

The experience was very frustrating. My pool was leaking for a month and I got stupid responses. Bring the pool in to inspect the damage. I had to take numerous photos and submit them. Finally was given an e-card at Walmart. When you purchase a warranty you expect a repair or a replacement in a timely manner.

Recently my fairly new TV just quit working. Luckily, when I purchased it, I also included a 5-year service plan. I went online, completed the required information, and was quickly connected to a customer rep. She (Ash) was great. She took care of me with the claim process and in a very short time, tests were run and my claim was approved for service. Repair parts were received at my home in 3 days, and once I notified the claims dept that the parts arrived, I had a call later that day from the repair tech and he arrived one hour later. Within 30 minutes he had the new parts installed, and my TV was up and running. Thank You Allstate on a great service experience...!

This has been a horrible experience! Everything seemed to be a loop. You were told to call a number but yet, it directs you to a text. Then nothing comes of it. You pay for a repair, replacement or reimbursement. But Allstate said that I needed to figure out what the issue, buy the parts, make the repairs and then get reimbursed for them. If I was comfortable doing all of that, I would not have bought the warranty to begin with!

Began the Claim Sept. 1, 2024. Claim resolved at the end of Oct 2024. I am truly happy with the final resolution; however, I felt that the claim took longer than it should have. I would still recommend Allstate Protection Plan when purchasing a warranty, especially for a large appliance. I hope my survey helps someone with deciding on whether to purchase a warranty.

I purchased Allstate for a Bosch kitchen range. It was the extended warranty plan offered at the store. I did file a claim. I bought this range last year and I had about six repair calls with Bosch, the manufacturer. Finally, we got to the point where I said to Bosch, "You haven't been able to fix my oven, give me a new one." They said, "Absolutely not. We're done with you. We have nothing to do with you. Don't darken our door." At that point, I called the store and they said, "You've got to deal with the extended warranty."

Communication was pretty good. Emails were sent within a day or two. But I was disappointed that the replacement TV was not the same “kind” as what I previously had. I had OLED LG TV and was only given Samsung QLED as a replacement. I was told it was a comparable TV. To me OLED & QLED are different TVs. I was happy to have the extra warranty. However not being given the same TV choice as a replacement was extremely disappointing.

I got Allstate for a Beats by Dre headphones. When they got damaged, I filed a claim online and the process was easy. I gotta put the headphones in the mail today.

I requested a pop-up tent replacement through Allstate. I did the claim with a representative. The replacement took less than a week. Allstate did an excellent job.

When we bought a Fitbit through eBay, Allstate was part of the offer and the price was very reasonable. When we filed a claim, I was really impressed with the way Allstate handled it. They have a website which walks you through the whole process of entering the needed information. Everything was paperless. It was very easy and there was a very quick response. They asked some questions how it happened. We told them the instrument just stopped working and we couldn't get it to run. In a very short time, they came to a decision and issued the payment.

The picture on the first TV went out completely. Allstate asked me to take a picture of the front and the back, and I followed all the instruction and sent it to them. They had more questions and I answered all of them. For the second TV, the picture would come and go, then I would see a blue screen. I took a picture and video of it and sent it to them. They asked me to do it one more time which I did.

I got an Allstate plan for a cellphone. When I filed for a claim, they told me what I needed to do and what I had to send to them including the phone. Then they told me they would send me a virtual Walmart card, and they did it within a week. I'd tell others to go with Allstate. Their price is good.

My microwave broke down and on the 3rd. I went to Walmart on that day on my account and ordered a new one. It was delivered that night but I need to have it replaced. When I spoke with Allstate, they told me to get back to them and that they could handle the situation. Then they said to take it up with Walmart. But I have been dealing with Walmart Mainstay on returning this microwave and they have not acted in good faith at all. They said they would send somebody here to take this big old thing up but they are not in touch with me at all. I was in touch with Mainstay Walmart still on the one-year warranty and they assured me that something would happen in 24 hours. They said I would have a new microwave back today but nothing has happened at all.

I purchased an Allstate protection plan for a printer which I did online through Walmart. When I had to file a claim, it went fine. I filled out a form and told them we had a problem with the unit. They made an offer to compensate me for it rather than fix it. The compensation was fair and I was satisfied.

The rep I dealt with over the phone was good. I submitted a claim for a cellphone and within three days, I had the replacement.

When I was buying a laptop on eBay, there was an Allstate option to get a protection plan, and I bought the plan for a year. The laptop worked really well for about a year, then towards the end of it, the charging port stopped working and then the computer started crashing even when it was at full charge. The problems started within the year, but by the time I went to file the claim, it had been over that year. When I called Allstate, the representative I was talking to said, "Yeah, I can talk to my manager and we can see if we can make an exception like extend that warranty." He did and it was really helpful.

The claim process was pretty easy. We had a claim for a cellphone and they ended up replacing it. It came without a pen but they ended up replacing that, too, and they're gonna reimburse me the money.

Our claim went very good. It only took days. It was very quick. Get Allstate.

The kid's electric scooter battery wouldn't hold a charge. Allstate Protection Plans sent me a check for what I paid for the scooter.

I bought an electric bike and I also bought a protection plan from Allstate for about three years for this bike. It has a problem with its rear tire. So, I called and asked an officer whether this problem of tire can be protected by the protection plan and he said that the tire is not included in the plan. So, I can only return this electric bike and cancel the protection plan. The manufacturer said that he could send me a new tire, but it requires me to replace it by myself. It's so difficult for me to fix it by myself. It's just a new bike and I don't want to pay money to fix it. I still haven't used it. The manufacturer said that a fast way is to return my electric bike and I can place a new order. I only returned it and I haven't placed a new order.

The TV would not work. It was completely black. It wouldn't turn on or do anything. I first talked to a representative and I had to do a portion of it online. Allstate Protection Plans gave me an option of three. That was a little aggravating on two parts. The online part was fine, but I was instructed to call a technician and had to talk to a technician about everything. I explained everything to the technicians. I had to record a video of what I said so they could make sure that what said was right and I didn't try to just get a free TV out of it. It had to be under eight seconds long for me to be able to send it to them, which was aggravating trying to show them a problem on the TV in that duration. It took me 15 minutes because I took many videos, but they were all too long. I finally had to get to the underneath eight seconds for it to send because other than that, the file was too big. It's hardly enough proof. I don't know if they can change that.

My glasses got scratched so I filed a claim to Allstate. The claim process was very easy. I would recommend the company. They sent me a check within a week. It was very fast. Allstate did a great job.

I got the protection plan from Allstate for my cellphones and I got a new phone when one of them malfunctioned. It was resetting over and over until it got hot. It was an internal thing. The other is just flashing white and turning on by itself, going through different things. I’m gonna take it and have it repaired and then, Allstate is gonna reimburse me for the cost. The customer service has been great and dealing with them has been perfect.

The smart glasses have a power button on the two temple bars and each one powers individually. Then, they Bluetooth pair together to get stereo sound. The button on the left temple bar didn’t work and originally, I tried to get Lucyd, who is the company that makes the glasses, to back their product. But they wouldn't. I had bought the Allstate plan so I contacted them and let them know that the glasses I had were damaged or weren't working properly. The claims process was a bit cumbersome. Since I bought the plan on eBay when I bought the glasses, they were linked. Allstate knew that I had purchased the glasses through eBay and they asked me to look at three similar glasses to the one I bought and select one. They said they would ship them to me.

I submitted a claim online with Allstate for my Fitbit. The screen turned bright yellow and I couldn't use it anymore. It was some type of electronic glitch. They replaced it. I paid the $15 deductible and a new one was sent to my house within three days. However, it was difficult to find my claim number and it asked me for another number. It was also difficult to find the initial email from the purchase. I had to remember, "What's the keyword that might make my system pull it up?" Luckily, I still had the box of the original Fitbit. Once I found the information I needed, it was easy to process the claim and I was blown away by the speed in which it was addressed. I even called another Fitbit user and told him, "Next time, buy the insurance."

I got a laptop and I was going to be careful with it. But if I dropped it or it was defective, I needed some measure because I didn't want to eat the whole amount for the repair or replacement. I got the Allstate plan and I submitted a claim when my laptop wouldn't come on one morning. It was blinking a code off of the caps lock key and I knew that was some kind of code for them because that light doesn't usually blink. I told the guy when I called the insurance company and he told me it was probably memory. So he sent me the shipping label then I packed up the laptop and sent it away to FedEx.

The first time I used Allstate on a tablet, I had no problem and I got the replacement. But I bought tow tablets and when I used the protection plan on the second one, I had a hellacious time. They kept telling me that it was for the same item, the first one, and it wasn't. Also, I bought the plan online, so I didn't have a receipt. So, I had to go back through Walmart.com, copy everything, go back into Allstate, then paste it all back in there. I had to prove that it was for a different tablet. I had to cut and paste where it showed two tablets being bought on the same receipt. Because both tablets went out within two weeks of each other and I had to claim both of them.

Every time I buy something, I get the Allstate Protection Plan. But I had been forgetting that I had the protection plans on most of the things that I have. I lost the TV a year ago and didn't realize that I had a protection plan for it. So it's still in my garage because the warranty had already worn off and there was nothing I could do about that. Then, when the whole cord was shredded on my vacuum and my daughter reminded me that I got the insurance. So I went online and they immediately offered a solution. In the end, they gave me a Walmart card. But we were having complications because they kept trying to send me parts to fix the vacuum and there was no way to fix the cord. I had to talk to someone because I had to explain to them that it couldn't be fixed and it took about a week to get it taken care of.

Was denied coverage due to a software issue, which is not covered in the extended plan. In the meantime, the consumer is forced to pay for another product. Absolutely unacceptable and unreasonable! Will never purchase another plan through Squaretrade nor another product from TCL. Thank you for the extremely enlightening experience.

I sent in my sewing machine that wasn't working properly. Thankfully I had purchased the protection through Walmart. They were unable to repair my machine but sent me an e-giftcard for the amount the machine costed me when I purchased it. I am definitely satisfied with how quickly they processed my claim.

I filed a claim 2 weeks ago and got scheduled with a local company to fix my washer (C&G Appliances) they have cancelled all 3 of their appointments and always by the end of the day so they have me wasting all day on my house. Now I'm on my 4th appointment for this upcoming 1st of November but I know they'll cancel again. I cannot get a hold of Allstate to file a complaint and I'm left hanging cold regarding my washer. I DON'T trust C&G Appliances and neither Allstate for not following up and honoring their insurance plan I bought through Costco.

Great experience getting my phone repaired through Allstate Protection Plan. So glad I purchased the extra protection. Also, working with CPR in Amityville was a smooth experience! Once I contacted Allstate I was given three repair shop options. They were able to repair my phone the same day, once the parts came in.

I sent my device for repair and packaged it in bubble wrap as instructed. I included my paperwork and charger on top of the bubble wrap. However, I received an email stating that my watch was not in the package I sent. I was directed to call FedEx and file a claim, which I did. FedEx confirmed that my package was delivered as expected, but my watch is still missing. I am out the money spent on the watch and the warranty. Each time I contact the repair service after receiving FedEx's statement, they keep telling me to contact FedEx. However, FedEx did not lose my watch. I did not get any of the packing material back that I sent with my watch despite having asked for it and being assured it would all be returned.

You have some very poor, exceptionally poor customer service associates!! Help them improve or find other people that are better. I have spoken with two, out of six, that were decent... I am not pleased. I have written enough here and I need not write more... I will probably have to leave various reviews based on my poor experience which includes the BBB.

On July 30, a “new” washer was delivered to my house. This was a replacement washer for one I had purchased from Costco 2 years earlier. I had also purchased an extended warranty through Costco with Allstate Protection Plan by Square Trade. For over 2 years my washer was serviced multiple times for the same issues and finally had to be replaced. The washer that was delivered did not work properly. I sent an email back saying it was not working just like the email from Allstate Square Trade said to do the next day, you can see the dates on the email it was delivered on July 30 and I responded on July 31. I spent hours and hours on a weekly basis dealing with rude and unprofessional employees telling me lies and giving me different information and just not wanting to help.

Updated on 10/23/2024: I finally received the reimbursement check after months of wasted time with your chat department.

It was good experience and would do this again. Purchase this insurance policy was a smart move. It was also quick. The only thing I was understanding that was replacing the item not paying it out but now I get to hunt for the deals I got two years ago.

Don’t ever buy a LG fridge. Our three and a half year old fridge with extended warranty through Allstate quit cooling and the compressor quit. We had to replace our fridge in July at our own expense as they would only send 250 to buy a mini fridge one month later. We were told by an agent a fridge was not a necessity. Now we are almost through October and have never been reimbursed for our 2100 dollars for our fridge, a poor excuse for customer service.

Repair of my phone was handled very well. Was so glad I had purchased another phone and was able to switch over and not be without a working one for almost 2 weeks. Happy to have my old phone to be able to watch my 2 grandsons play travel ball on the Game changer app. A lot of times in 2 different states and both playing at the same time. Lol. What a blessing. Thanks again and a blessing that my app and phones all were still on my returned phone. Excellent service.

I wasn't able to set up the repair on the website. It gave me a number to call. I followed the prompts and got the same message, you are unable to schedule the repair. I finally found the option for a chat, got a live person and they gave me a new number to call. Finally got the label to send in the laptop. This is the second email asking for my opinion on the service but I still don't have the laptop.

The process was pretty easy. I'm still waiting tho to receive the actual payment from the warranty return. I'll be contacting them to see if it's processed. Other then that very nice people to work with.

The claim process was easy enough. But then, they lied about sending me an email with a virtual Mastercard. I'm an IT professional and know how to check spam filters. 4 devices and no mail, no spam. It was not sent. Then after about 6 more days they informed me they "ran out of gift cards" and I would need to settle for a paper check in the USPS. Well, it's been more than the 5-7 business days and I'm still waiting. Do not purchase from Allstate. I will be filing a claim with the State Insurance Commissioner for breach of contract.

Received replacement tv opened box TV was broken. Sent it back per your company instructions on Oct 16 2024. It was delivered today Oct 17 2024 and yet I haven't received a response as to when my other TV will arrive. I have been trying to get a replacement tv for a month now! The replacement tv should already be on its way but nope I haven't heard anything. This is my first replacement tv.

Terrible service. They broke my hard drive in my desktop, then told me that they would reimburse if I can get the data recovered. Then they said no they won’t, they I spoke to another person and a supervisor and they said yes they will. No one know their procedures, I finally got my data recovered and now they said they won’t reimburse me. Never use Allstate NEVER!!

Not wanting to wait for them to send me a "like new" coffee maker, I felt forced to accept less than the original value of my own and substantially less than an exact replacement. I will not be purchasing another fraudulent plan such as this one and will advise others of the pitfalls as well.

The process from start to finish was very easy. The turnaround time only took a few days. I received my claim check in approximately five days. I would highly recommend Allstate Protection Plan. Their customer services are excellent. The whole experience was great, and I am very pleased with the outcome. Thank you for all that was done to assist me with this process. It is certainly appreciated.

SquareTrade was Quick to set me an appointment to have my items seen same day. A friendly staff member of square trade informed myself of how the process was going to be completed. Square trade communication was fast and easy to understand. The item was indeed damaged as suspected. Item was sent off and I received confirmation of item being delivered. Less than 24 hours I received compensation. Will always add square trade to my purchase because of this incident.

They won’t give me my money back after poor service and providing proof of purchase. Never purchase their products and service. Poor customer service and refusal to cancel their warranties. It’s all a scam..

My TV was covered and a new replacement TV was sent within A few days. So glad I insured my purchase with Allstate. The 4 years' warranty came in handy after just 2 years. Ahsaan, the insurance rep was very efficient and professional, which I appreciated since this was so unexpected!

Picture is not showing and keeps turning on and off and requires me to remove the plug from the wall socket. Unplugged the TV and restarted the TV and it continued to show the same problem. Called Allstate for repair and resolution. Response was very good. Reviewed warranty with me and guided me to the warranty and model and serial numbers for reference.

Using the service was a lot easier than I thought. I had a Walmart app, which I didn't know I have, and I went through that. It had all my information and I submitted the claim, which was really easy. The only part that was weird was they said they were gonna send me an email with an affidavit to sign and I never got the email. Five days or more later, I replied to the email saying I never received it and right after that, they sent it to me. That was the only thing that was not super smooth but it wasn't a big deal.

Allstate is outstanding. I purchased it for a Friedrich portable single unit dehumidifier. But nobody works on these things. They told me there's nobody in my area that's able to work on it and if I can find somebody, they'll reimburse me $75. But everybody in my area, within 60 miles of the national capital region, doesn't work on dehumidifiers. It requires an additional certification, which is too expensive for them to get relative to what happens. They said it's not worth it because none of the portables has a valve on it which allows them to check it to ensure whether they work on it or not.

I got Allstate for my Turtle Beach headphones. These headphones were 60-some dollars. I did not want to spend another $60 to get headphones when I could get a warranty plan and have a replacement for free. You get the warranty, tell them exactly what happened and they will give you what best covers that item. When the right headphone piece snapped all the way off, I logged in to Allstate to file a claim. But the headphones don't have serial numbers and I couldn't find it on the box so I had to skip that part. I typed in in the paragraph box what happened and sent the claim in. Then Allstate sent me an email of three headphone options. I selected which headphone, and they emailed me saying 2 to 10 days it'll be delivered. When my Xbox controller broke, Allstate also sent me my money back to get a new one.

My Beats that I got at Target came with an offer for an Allstate plan. It broke but Allstate voided the warranty because it had glue on it.

Allstate was fantastic. The claim was easy to do and my machine came back in record time. It was a laptop with a broken screen, and they fixed it. Everything's good. I would refer them.

I have an electronic stereo amplifier and it didn't work properly. It was cutting out. I didn't think it was the amp at first. I switched speakers as well as the radio, then once I switched the amp, I realized what it was. I made calls to eBay, but it had gone beyond the point where I could return it. I texted the seller and he told me to go through the insurance. The process through Allstate very good. As a matter of fact, the lady that took care of the situation was very clear with everything that I needed to do. I did that and everything was fine. I thought it was gonna be a long, drawn out, crazy process, like sometimes these things get turned out to be, but it wasn't.

Filing a claim was easy. The warranty came in handy.

I got a protection plan for my son's PlayStation 4. I recently had to file a claim to Allstate and it was good. It was just like an online thing that you have to do to file a claim. So, everything was good. They sent us the tickets to send out the product to get it repaired. We mailed it out with no problems, and we got it repaired within five days, which I was surprised. Some places take longer, but with this one, they repaired it in five days and it was already shipped back to us. The product is working very well now. Allstate has excellent customer service. I would refer family and friends to go with them.

I got a robotic pool vacuum and I bought the plan because it was relatively inexpensive. It's a three-year and it was only like $39. The vacuum worked wonderful all summer and then the last time we went to use it, it wouldn't charge. I initially went to the company that made it, as you're supposed to because it still had that warranty, and they only supplied an email. When I contacted them, my Gmail came back and said, "Well, keep trying." But basically, the email didn't exist.

I would use Allstate again. They treated me fine. Submitting the claim didn't take 10 minutes. They gave me my money back. It was a Sam’s card. It was less because I had two items. But it was a great job.

When I filed a claim with Allstate, they said I filed the claim too early. They said I have to wait three months before a purchase for me to file a claim and it hasn't been three months. There's nothing I could do and there's nothing they could do for me at that time. It's not their fault. I wasn't aware of how long you have to have something in order to file a claim. But their prices are good.

I have a lot of electronic equipment. I have a TV in every room and three computers in every room. When my TV went out, I called Allstate all for the first time. The only thing I didn't like was, it took so long. They wanted me to take pictures and the pictures weren't good enough. Then they wanted this, and I sent that. It took forever that way. But I was happy with the outcome. They settled my claim with a new TV. Also, everybody that I had to talk to was very nice. The ones that I had to email with were also nice and they explained everything. I loved everything about it.

I bought an appliance that I wanted to make sure it was covered in the event that I had any issues with it. I purchased Allstate online. I submitted a claim for my washing machine which stopped working and everything's gone well, so far.

I bought a Whirlpool washing machine through Menards and with how things are made nowadays, it's not going to last forever. So, I put a five-year Allstate warranty on it. I filed a claim recently and Dave’s Repair Service is going to take care of it tomorrow. We got water leaking underneath the washing machine and it's in the gear drive. Probably, the gasket went bad on it.

I filed a claim for my Fitbit watch. At first, it was difficult because I couldn't figure out where to go through. I tried filing up through Fitbit. It took a while to try to figure out how to file the claim. But they finally said, "No, you can't do it through us. You gotta go through Walmart." I called Walmart, and they said, "No, here's the number, call Allstate up." I called Allstate and they took care of it right away. Their customer service was great.

I got a protection plan for a box fan from Allstate. It quit turning as fast as it should like the motor was running out. I filed a claim and it was easy, but they didn't give me the full amount back.

I made one claim with Allstate Protection Plans, and the refrigerator only had to defrost 24 hours the first time and it fixed itself. This time, I couldn't get the ice maker to start. I couldn't get the bin out. It has been unplugged for over a week, which is not happy because I don't have a refrigerator. I went online and it logged me in, and picked my item. I only have the refrigerator there, so it was easy to pick that. I had to call in, the robocall started, and that was where it got convoluted because it was hard to figure out which ones to choose. I thought I already opened a claim, but I haven't until I got it approved when I talk to somebody human, which took me a few times to get the right combinations of codes to get a person.

It was easy to submit claims with Allstate Protection Plans online. The screen side right where it screws in to keep the laptop frame connected broke. It popped the frame open if it got dropped too much as well as the sound of a loose metal piece in the frame itself. I haven't got my computer back. So, I don't know if they fixed it right. But Allstate said they fixed it.

My grandson is autistic, which is why I bought the protection plan. Sometimes if things don't go the way he wants them to, he'll just throw something down or he'll drop it because he can't figure out how to do it. And luckily, it worked out. The customer service was very helpful. My son dropped the Nintendo Switch down the stairs one time and also when trying to pull out the kitchen counter. The first claim I had to file was for the controllers on the end and that fixed the problem. Because when he pulled it out the cabinet, one of them broke off. So I got paid for that. I've just done the second claim and I thought it was the same thing. But once we bought the new controllers and got paid back for that, that wasn't the problem. It's the whole game system. So Allstate is supposed to send me an envelope for me to send the whole game system console for them to fix it. And I haven't got that yet in the mail.

I got a Fitbit watch, Versa 4, and with my watches, it was economical to get an Allstate policy. After dropping it many times and it not holding a charge, I submitted the claim after one last drop that broke it. Allstate's claims process was beyond the best. I say this as a claims supervisor for 27 years for the Armed Forces Insurance and I was in charge of the claims process. Their process was fast and efficient. No fuss, no muss. It was something that was simple and it stayed simple. Within a week, I got contact that my claim was submitted and that it was being processed. This was on a daily basis and they also gave me my tracking number. When the replacement got delivered, there was a picture of it on my front door just like Amazon does.

The Allstate plan is really good and I like it. I bought one from Walmart for a TV and I submitted a claim when when it was not working. The voice was there, but there was no picture. Their reps were good, but it took more than two weeks to bring me another TV. They said it took that long because they didn't have the TV and they were ordering it.

I bought a Frigidaire ice maker and I got an Allstate policy for it through the store. When it broke, I submitted a claim and it was easy. Their rep was great.

The SIM card thing on my phone got messed up somehow, and it wasn't working at all. I did a claim over the phone and the rep was excellent. Allstate paid me to get credit at Walmart. My experience was very good, and I would consider getting a car insurance with them.

My cell phone locked up and the cell phone company couldn't figure out what was wrong. They told me to call Allstate and put in a claim. I did it on the computer and it was easy. They mailed me the new replacement phone within a week. I have other Allstate policies as well. I'm happy with everything.

I got a protection plan from Allstate for a Magic Floss and I paid almost $5 for the application fee. Then, they ended up taking another 5 off the product, so I ended up losing $10 out of the whole thing.

I've had Allstate for my homeowner's and car insurance for many years. I also had their protection plan on my paper shredder. When the automatic part wouldn't work, I tried cleaning it out and cleaning it up as well as reversing it, but it would run all the time unless I set it off. I forgot I bought a protection plan for it and threw the shredder away in the garbage, then I said, "Well, I'm gonna give it a try. Hopefully, they won't let me take it back to the store." It was very easy to submit a claim. I did it all online and within just a few minutes, I had a full refund. It said, "Do not take it to the store. Throw it away." I'm glad that happened because I didn't have it anyway.

I bought an Allstate policy for my eyeglasses at the store where I bought them. It was very easy to file a claim with them and their rep was good.

This company sucks. Once they approve the replacement, they want to give you an item that costs a third of what you originally paid for your product. So I hope this company goes on bankruptcy soon because they’re scamming the customers and they don’t know how to treat the customers.

Allstate has been horrific. Insurance-wise, they were lovely. But with these care plans, no. They're terrible. I've lost a laptop. I've lost a printer. I've been waiting for a cellphone that I sent in for over eight weeks, and it's still not resolved. It could take weeks to get in touch with somebody. I would have to wait for hours. If I even got somebody, it would be a good day. Allstate is the worst service to the point that I'm uncertain if I would buy another plan. I generally have always bought the plans if it's something over $100, or if it's an electronic, which I'm not experienced with. Even for my $49 phone, I bought one. It has been in limbo for 10 weeks. I got a $99 card placed on my desktop of my cell phone and I thought, "They finally responded." But they only refunded one. It was a false thing that was placed on my phone. So, that didn't work.

I purchased 18 plans from this company. I have not able to log into my account any longer. I called the company. Very difficult to reach them and get ahold of someone. Got hung up on a bunch of times. I finally requested to cancel all my warranties since I cannot log into my account. Spent hours working on this and now they will not give me refunds without physical copies of all the receipts for all the companies already filed with the Better Business Bureau. I do not recommend ever doing business with this company. Super unprofessional company. I wouldn't trust them to re-warranty anything.

We are very happy with the quick response to the damage to my son's airpods. The damage was too extensive to be repaired and All State resolved our claim. We will purchase the All State protection Plan for all our future purchases. We strongly recommend purchasing the All State Protection Plan.

The company finally resolved the issue I had with them!

I received a quick response from Allstate Protection Service and received a quick settlement and was able to replace my gas powered leaf Blower in record time. Allstate kept in contact with me every step of the way and went far beyond what I expected. They HAVE THE BEST WARRANTY COVERAGE OUT THERE.

Your response was very quick. There was no hassle filing the claim. Refund was received exceptionally quick. I will buy their coverage with any future purchases. Premiums for the coverage was very reasonable. Filing the claim was effortless. I had an answer to my claim within a few hours. There was no need to send pictures, etc.

Nothing was done. I got in touch where I purchased the phone at and they said it's past my 90 days, they can't do anything about it. I took the phone for an estimate, would cost $$440 to fix. That's way more than when I paid for the phone. Nothing was done. I guess I'll have to live what I have with the black spot on the phone

Very smooth process. Very fast service. I would definitely deal with them again. Everything was done online and was very user friendly. The repair to my deck seems spot on and was very well packed when it was shipped back to me. All in all a very positive experience. Highly recommend this company.

Allstate was great to work with. The hinges on my laptop to make it close and open broke, so I found a local computer guy, and he fixed it, and I got reimbursed. It was easy to file the claim. Their reps were all very helpful.

I got Allstate for an electric recliner. I bought it online and they shipped the chair to me. It was supposed to have a computer port to hook up a device with, and it doesn't work. The claim process with Allstate was easy. It's just that they weren't going to come out here and fix it. So, I agreed to take a reduction in the price of the item.

When my glasses broke, it was very easy to get them replaced with Allstate. They emailed and responded back in a timely manner. I thought I would have to wait for them to respond but they responded the next day. I had a good experience with them and will use them again.

The reason I gave a 4 is because I felt like I never talked to the same person, otherwise it would have been a 4.50 to a 5. If somehow, one person could have been handling my claims this would have been a flawless experience. I felt I was told different things, but they all were correct in different situations I was told. That is why 1 person or team would have been better for me.

Every time I buy a new device I get the extended warranty if it is available and every single time it saves me in the end. It's almost inevitable that every time I buy a new device something happened then I break it or it gets lost and every single time I have the opportunity to get the extended warranty from Allstate for a new purchase I take advantage because the chances of me not breaking it are slim!

The claims process with Allstate was a little confusing. They had sent me a thing that they would replace the item then they ended up sending me a check. The reimbursement was less than the cost of the item but I ended up finding a cheaper one online and bought that.

Allstate was right at the store when I purchased a mini fridge. That made it easy and convenient. I also had a couple of things I purchased Allstate for. When the mini fridge stopped working, the claims process was mostly virtual, but everything was smooth.

We have 2 Allstate Protection Plans, 1 for our electronics, and 1 for our washer and dryer. Sadly, we've had to file (ATTEMPT) to file claims on each plan. The first took over 3 weeks to get the service tech scheduled. The second was attempted today. We were told 'We will not be able to file a claim for this issue'! They refuse to send a tech to determine the cause of the issue... just flat out refused to file or help! They were more than happy to collect our plan payment though! Fortunately, we were able to cancel the plan covering our electronic products. Wish we could get our money back on both plans because they are USELESS!

I reported an issue on 9/10 about icemaker not working and freezer not cooling. Here we are a month later and still no resolution. They have changed many parts, and still no fix. Each time I call Allstate, I get different answers and no one really know what the heck to do. Never again would I purchase this protection and will tell others to stay clear.

I just got my Beats Studio earbuds back and the right ear bud was not only fixed at all, but now it completely doesn't work. It has no sound when using phone and playing music. It is not connecting. Only the left ear bud is working. Please just replace the whole set overall! This is a big inconvenience and time!

Would definitely recommend this program! Great service. Very helpful, given the quality of some manufacturers. Super fast turnaround. No problems. When I spoke with the representative, they were knowledgeable and quick to help me. Reimbursement was fast and easy to use. Have (unfortunately) had to use this in the past on the same XBOX controller and no problems that time either. Would recommend this service for sure.

I was thoroughly impressed by how smooth and efficient the online claim process was. From filing the claim to getting it resolved, everything was straightforward and easy to follow. I especially appreciated the fast turnaround time and the professionalism displayed throughout the process. Overall, Allstate made a stressful situation much easier to manage, and I couldn't be happier with how they handled my claim!

When I tried to file a claim online, it was denied. Allstate said that it was under a manufacturer warranty, which it was not. I had to take an extra step, reach out to the manufacturer and provide verification to Allstate that it was a six-month warranty and not a one-year warranty. But when I spoke to customer service, it was wonderful. The person I spoke with was Moses and he was delightful. I felt like I had made a good choice in choosing Allstate. But once the claim was filed with Moses, it was transferred to a different department to do the actual replacement of the four-wheeler. Then it was like dealing with an insurance agency. The claim was put through for an electrical failure on a 12-volt ride-on toy. I was offered the replacement brushless motor for the wheels and I was also offered replacement parts. I had to deny those as suitable options and none of the replacement options after that were equal to what I had insured.

Great service. Quick response. Received payment within days of filing claim, would recommend to anyone wanting extra security for items. Easy process from starting claim with rep to getting reimbursement via card by email, I was very pleased with purchase and have made another purchase and definitely bought the Allstate plan for it as well.

When a TV I purchased for MIL failed, I processed the claim and every step I got a response within a day. Every detail needed was clearly listed and easy to provide. When I was cleared for a replacement, I put the order in on a Sunday and had the replacement Tuesday. Great service, will use again!

This is the worst company I've ever had to deal with. I've had to file a claim with them twice in the past 6 months for separate items and was disappointed both times. The first was with my son's gamer chair. One of the five Wheels on the base broke off with him sitting on the chair, and he weighs 90 lbs. When I filed a claim, I was refused and they stated they didn't cover this even though it was obviously a malfunction of the part. There is no way of contacting anybody other than a chat option on the website and that does nothing if you need to speak to any type of management or higher up. The second claim that I had to file was for my computer since it wouldn't power on all of a sudden.

When I did a claim on the Xbox, Allstate never replaced it. They just wanted to repair it. But it was a fast process. It took a day to get it back.

Not satisfied with the process I had to through.