Allstate Protection Plans Reviews

My solar light stopped working, submitted a claim online, Allstate gave me full refund, and I bought a new one. It was excellent.

I bought a Samsung tablet A9+ for my son and decided, since it was for him, to buy insurance for it. I ordered Allstate online. I was able to navigate through the website easily. I clicked on it and added the plan, and I picked it up at the store.

I have over 15 protection plans through Walmart, so whenever I buy stuff, they always ask if I want a protection plan. I always add protection because kids mess up stuff, or anything can go wrong, especially with electronics. I also buy stuff ahead of time for gifts, or when I see a sale, so the extra protection helps if something goes wrong outside the store return window.

I filled a claim, they tried to resolve the issue, but the post that was send was not the correct one for the model, so they refunded my purchase price so now I can but a new one. Customer service reps were outstanding and the service they provided was fast! I hope I don't have to use then again, but if I do I'm confident I'll receive excellent service again.

I filed a claim with Allstate for my 77-inch LG TV. I started doing it online but mostly I handled it over the phone after a few calls.

Some of the claims with American Home Shield I did online and there are some other things I did on the phone, and everything looks good. I had a replacement and the new item is working fine.

It was very easy to use this protection plan. I sent my lens in and within a week, they sent it back to me completely fixed. I have not had any problems since they sent the Lens back to me. Would definitely purchase this protection plan again if it was offered.

I bought insurance for my TV at a store. I filed a claim over the phone just this time, and the process was fairly easy. Their customer service was great. They told me to get rid of it, and sent me a new TV. Well, it was a good experience.

I got the Allstate warranty for the Samsung TV which they just repaired. I filed the claim online, but it didn’t catch the whole information. They told me to call them so I did and they got the information back about the issue. Their customer service was very good and helpful.

My wife bought a fishing reel for my birthday. I was fishing one day, and it got hard to reel. I was looking at it and where it screws onto the fishing pole itself, the framing part was cracked in half.

The person who worked on my sound bar, his name was Tim, was able to fix it. I got it back in about a week and a half. I’m not having any issues after that. I was happy with the service.

This was the second TV that I had purchased. I had a claim with Allstate in the past and they sent me a check. And I went and bought another TV just like the one I had. And now, this one went bad within a year and just blacked out. I tried to file a claim with Element TV and it went nowhere. I just got a whole lot of people talking to me and nothing happened. So then when I filed through my extended warranty with Allstate, they took great care of me immediately. I am now waiting for a brand new TV to be delivered.

I filed a claim with Allstate Protection Plans because my phone was broken. The wind had blown it off the top of a car during the bad winds. Allstate sent an ecard, so I can just buy a new phone. It’s super easy and fast to file a claim. The representative was great. I had a great experience.

We used Allstate for my sofa repair. They fixed the leg and the person is supposed to be coming back to revert all the scratches and the torn cloth, but we still have not heard from them. It's been over 10 days since the technician was out and the job is only half done. I'll give them a call and follow up on the job.

The unit was in my shed and it stopped working. It was just flickering. We filed a claim with Allstate and they were going to reimburse us for it.

Updated on 05/14/2025: They called me after my first complaint. After that conversation, the outcome was to have someone come out and replace the mechanism in my chair. They told me I would receive a call to confirm an appointment and I did get a text. So I called and they tell me they are doing another inspection, not a repair. Now remember I was told “I would have someone come and replace the mechanism.” So now they want to inspect again before they do anything else. At this point, I have requested a refund for both the warranties I have purchased because they do not stand behind their product. As of this post, they are still insisting on another inspection.

I filed a claim for my cellphone online and that was easy. Everything went great. The guy who took my phone call was excellent. Allstate told me to take my phone but I didn't have time.

I have a couple of items I bought online, including a sweeper and a Dyson straightener, for which I purchased protection plans from Allstate. When I added them to my cart, a little pop-up came up about the warranty. The items were expensive, so I wanted to make sure they were covered. I’ve filed claims before and have had good luck. They’ve taken care of it within a week or two. One item wasn’t replaced because they couldn’t find it, so they sent me cash for it. I also sent the sweeper to be checked, and they said they cleaned it out. I wasn’t really sure they did because it didn’t look like it was cleaned out or anything. I wasn’t really happy with that. Right now, it seems to be working, but it didn’t look like they did anything.

I had a very good customer experience for the refund of Black Max lawn mower. The agent I spoke to who review my claim and resolve the issue with best solution I had concerning my lawn mower. He was very efficient, kind and understanding of my circumstances. I recommend Allstate Trademark protection plans for any purchased products such as TVs, computer, monitor, printers or any other electronics, etc. Thank you very much!

Allstate sent the wrong item as a replacement. They were supposed to give me back my money. It's supposed to be a card. But I’m still waiting. The online chat was open-ended. The rep just gave me the number to call and I called several times.

Allstate got right on it, and I have no complaints. I purchased a bike from Walmart, and I had problems with it. As soon as I made the claim, somebody reached out to me, told me to check places that repaired bikes. But it would cost more to get it fixed than what it cost for me to buy it, so Allstate sent me a check.

I submitted a claim to Allstate Protection Plans when the compressor in my ice maker went out. The claim process itself went fine over the phone. Everything's been good so far. I'm still waiting to see if they found the replacement item.

I have Allstate on my TV, refrigerator, washer and dryer. The icemaker stopped working on the refrigerator, so I submitted it online and worked through the steps to get to a repair person on the phone. Customer service was very good, and I was well satisfied with the process.

I purchased an Allstate Protection Plan for my headphones online because I have kids. I have already filed a couple of claims, and we’re happy with the experience because the process was easy. Allstate is a great company. They provided us with great service at a great price.

We purchased an Allstate protection plan for our refrigerator, and when the icemaker quit working, filing the claim was actually fairly easy. We’d never done it before, but it was not difficult.

Allstate is gonna mail me a check so I can purchase a similar product for my son ‘cause there's nobody in my area that can fix it, and the alternatives they were offering were far different from the one he had. It’s a Huffy Torex ride-on toy, and it was recalled because it caught on fire and several children had gotten burnt.

I bought Allstate when I bought my microwave. The price was great. I filed a claim when the microwave stopped working in the middle of using it. That was quick and easy. It was just amazing. It was the best customer service I've ever experienced. Allstate reimbursed me the cost of the microwave through an Amazon gift card.

I purchased Allstate for all the electronics in my house, and the last thing I wanted to use it for was a LG TV. I put in the claim on Sunday, and the only thing I didn’t like is I did not get a response from the claim until four days later. That was ridiculous.

I used Allstate to repair my TV and ice maker back-to-back. Their customer service was very easy to work with. The claim submission was fast for my ice maker when they gave me the full price to purchase another one in a gift card and my TV arrived yesterday. It was very efficient.

I easily submitted my warranty claim for my malfunctioning trail camera thru the link in my protection plan email. I was given the option of a credit of my purchase price to a Walmart e-gift card or replacement with a comparable item. I chose replacement. I was given 3 options and unfortunately none of them met the same specifications of the model I was trying to replace, so I was given the e-gift card option again. Unfortunately, there was a problem with the issuing of the e-gift card, but I received a check in the mail instead within a few days. I am very happy with the process and have bought a new trail camera, along with another protection plan.

I purchased the Allstate protection on a heater assembly I purchased through Ebay.. Unfortunately the part leaked just about a week short of the the first year. I contacted Allstate. The company was very easy to work with and responded quickly to my request for resolution. I received a full refund within a short time. Very happy I purchased the protection plan. And very happy they made it simple to navigate the process.

I had my lift chair for almost two years when it malfunctioned. I contacted Allstate Protection plan & filed a claim. They asked me to send pictures along with descriptions of problems. Once they received my pictures & claim they were very professional & timely in setting my claim. I would definitely recommend Allstate Protection Plan to anyone who makes a purchase. It was a lifesaver for me.

Very good customer service when I called the 800 number. I received very Fast acting claim service. I Would definitely recommend this to others and personally use this service again. The phone attendants spoke very clean English which was appreciated. I was expecting more bureaucracy but I did not receive any problems, only heartfelt genuine love and support.

The procedure seems easy enough, but I’m still waiting for someone to write me back about the confirmation or if they’re giving me other options for my replacement. I have written them back even to bug them a bit just to get their attention and nothing. We shall see..

I always purchase the warranty because things happen and I always had to replace the item out of pocket. These people will take care of you, follow directions and you will have no problem, and even when you don't they go the extra mile to help you out. Never had a problem with them and have always resolved my problems with them.

The process of getting my claim completed was quick and painless. However, getting to the right location took two phone calls then they referred me to a website. Once there it was fast, but please clarify how to start the process, as you list phone numbers that aren't useful.

I have never had such a hard time filing a claim. No follow up and was given the run around for days on end. All correspondence was via email and it felt like an automated experience. So dissatisfied and would never recommend Allstate ever again. The level of professionalism was less than excellent. The only response I would get is that I would hear something within 1 business day and than another. Was less than satisfied and felt like I was a bother to them. Famous Tate was the only shining star. Famous Tate was the only reason my issue was resolved.

Allstate's website sucks. Their app sucks. I can't file a claim. They're requesting that I have the serial number to a device that I can't even power on so I can file a claim and that's ridiculous. So, I'm not satisfied with the service that I'm paying for to have covered on my device. I'm stuck with a protection plan that I can't even file a claim on. I've submitted all the receipts and everything and that's not good enough. I still have no resolution for the claim that I'm still trying to file, even though they have taken the information that I was required to submit and I submitted it successfully and they still can't do anything. So, I'm not pleased and I'm not satisfied with the service that I've gotten or the coverage that I have.

Allstate Protection Plans are beyond worth the money. I was able to open a claim and it was resolved within a few days. I received my reimbursement immediately. It has changed my mind in regards to purchasing protection plans and moving forward I will not only purchase the plan, I highly recommend that anyone that gets the option of purchasing one of their plans, do so, you won't be disappointed.

I contacted my Allstate protection plan about a problem that I had will the adjustment of the baby seat. They took care of me right away. I recommend Allstate protection plan to all. The site was easy to navigate and I was kept informed of the steps that they were taking to resolve my issue.

Dishwasher was purchased in March, 2024. In Nov 2024 it was repaired under manufacturer warranty. Drain was the replaced. In April 2025, dishwasher had same issue. No longer under manufacturer warranty but under extended warranty as it was one year and one month old. I reported it and requested repairman. Woman I talked to was able to clear drain remotely, but because of smell from drain I requested drain be replaced. Part was sent to me. Your repairman came one week ago today, took all the screws out but could not remove dishwasher. He said he would get someone to help him. Then I was sent email saying I had to get it out myself. He also took replacement part with him. I have made multiple calls to you and have been sent same email refusing to help me. Meanwhile, my dishwasher is unusable and parts were left on my kitchen counter. I purchased extended warranty when I bought this dishwasher and it is your responsibility to repair or replace it. At this point, repairing is probably not an option.

Updated on 5/7/2025: I filed a complaint about the service I was receiving for both my dryer and wall oven repair last week. I received a call and was told my complaints were being investigated and I am to receive $195 to reimburse the cost of the protection plan for my troubles. The invoice for moving my dryer unnecessarily was $150. The dryer was successfully serviced this week. But I am still trying to get a technician to repair my wall oven. A second appointment was scheduled for tomorrow with a technician who understood the wall oven has to be removed from the wall. I was advised by Allstate/Square Space to check with him to be sure he could do it. I immediately tried to make that call yesterday after being advised to do so and got a recording saying to leave my name - and then a message that the mailbox was full.

Got protection for a fishing rod purchased at Walmart. The rod broke after a year and half while fishing, obviously a manufacturing defect (weak spot under eyelet). Allstate refused to honor the coverage stating "the damage is not covered under your plan". So it's basically a scam where you pay them and then they say that whatever damage you have is not covered.

Worst experience I’ve ever had and not worth the monthly. I’ve attempted two separate claim for a product I insured over 12 months apart for unrelated issues. They deny every claim regardless of timing or reason. I will never use this service again in the future.

I am having a HORRIBLE experience with All State square trade protection plan purchased on a Home Depot appliance. The red tape to talk to anyone takes forever, they keep sending the wrong parts or wrong model number for my dishwasher repair. It has been TWENTY TWO days since my dishwasher broke and they still have not repaired it. I WILL NEVER purchase a major appliance from Homedepot or you the protection plan again.

Bought the chair for $569.99 and the warranty for 69.99 total cost with tax $681.58. Made a claim to Allstate twice. 1st was denied because as they said I didn't bought enough warranty (The one I got covered from $300 to $799.99. The chair price was $569.99.), they asked me to resubmit when I brought prove that the warranty I bought was more than enough. Then was denied because "loss of resiliency" is not covered and sent me to read the contract. Will never get another one of the Shaquille O'Neal's chairs nor the worthless extended warranty.

I had a problem with some furniture I bought. I had Allstate insurance. Allstate resolved my problem - pain free. I was surprised at how helpful they were. Much appreciated. Allstate insurance is a good investment. If you are buying furniture, I recommend you get Allstate insurance too. It might be a lifesaver - just like it was for me. Thank you.

Getting a warranty from Allstate was worth it. I filed a claim for a television because you could barely hear any sound. It was fuzzy, and crackly, it was really horrible. The claim process took just a few days and went smoothly. We asked for a warranty repair or replacement, and they sent a new television that is beautiful and works great. We’re happy with it.

I got a protection plan for the new game that came out for my grandson. It didn't work on his Xbox. And it kicked him out and said he has to download it. And he ended up going to buy a new Xbox from Walmart. And then he had to download it from the company rather than buy another one from Walmart because it wouldn't work.

Allstate gave me a replacement for my eyeglasses when a screw broke on it. Everything was very smooth. The customer service was very excellent, and the process was done right on time.

I got an Allstate Protection Plan for my coffee machine. It wasn’t very expensive. I filed a claim once on the phone and it was very easy. The reps were very courteous. He was very friendly and he practically did everything. I like how efficient he was. I recommend my friends to buy the insurance. In fact, I made my friend buy one yesterday.

When I bought my laptop from Walmart, it had an option whether I wanted to get a warranty through Allstate. It was good because if I had not had it, I would have been spending out of my money.

I purchased iPads and a computer chair online. I have insurance for them, and I knew I wanted to because I bought them for the kids. When I filed a claim, that was pretty simple. I filed a claim because the screen was broken on the iPad. I just mailed the item to them and I got it back in two days. Get Allstate.

I've filed a claim with Allstate for my trampoline twice already. The claim process was done online and easy to do. It was really fast and everything was really good.

I had a great experience. I wasn't expecting it to be so easy for me to get help. Nonetheless they were good at their job. They were very easy to work with and helped me out quickly. I just used my receipt and followed the instructions. Within just a week's time I had been helped with the claim. Thanks Allstate.

My claim was handled very quickly and professionally. I had reimbursement within forty-eight hours. Will definitely use the service again to insure my purchases. Things break, and it is comforting knowing that I won't have to be monetarily harmed when they do or be subjected to interrogation if I file a claim.

The laptop had smoke coming from the usb port. Sent it in and it was not repairable. They replaced it. I was pleased with the speed that they made the determination. They also sent me my data so I was so happy. I thought that it was lost forever. I bought another computer and another protection plan.

I've had it less than 3 years and it has been awesome! You all responded quickly and the check came quick. Thank you so much. Because I bought it on sale, the check would not cover another one. I'm just going to buy things I need with the money. Have a very beautiful day!

My glasses became scratched and frames got bent. Allstate charged me a deductible of 25 dollars and I was able to purchase new glasses. Was easy to fill out the forms and they responded quickly. Would highly recommend getting this insurance for your glasses. It was a big lifesaver. Keep your receipt!

The item broke, and Allstate fixed it and sent it back. It was timely and I’m very satisfied. It went well.

I purchased the Allstate plan at the store for a vacuum sealer. I already did the claim over the phone. The customer service was awesome. I took a picture of the unit, told them what it was doing, and I got a new one. The price of Allstate was worth it because it was nowhere near how much the unit cost.

I got Allstate Protection Plans for a vacuum that I purchased online because it was my first time getting a robo vacuum. I filed a claim for it, and it went smoothly. I just went online and filed a claim. They reviewed it, and they accepted my claim. And then they sent me an email back with different vacuum options to choose from, and then I chose the one I wanted, and they just sent it to me. So, I had a good experience with Allstate.

Dealing with Allstate Protection Plan today was an exercise in extreme patience, to say the least. I spent a staggering seven hours on the phone – from 9 am to 4 pm – trying to get a resolution for my nine-year-old son's Meta Oculus Quest 2. After what felt like an eternity, I was finally told that a refund would be issued. Relief washed over me, thinking the ordeal was over. However, that relief was short-lived. I was then transferred to yet another representative, who informed me that instead of a straightforward refund, I would now have to wait an additional 6 to 10 business days.

I place an order to be reimbursed by your company on this claim on Keurig K Supreme Coffee Machine. I ask for a refund in the Walmart store in Virginia Beach, Virginia. I file out the claim online and on text too. Have a nice day and thank you for all your help.

The CSR that helped me today was so patient and understanding with me, and he stayed with me until the claim and proof of purchased were submitted and accepted. I struggled during uploading the receipt and taking a picture to send. He was patient and taught me how to get it right. I am thankful.

They have since contacted me and fixed the situation. I appreciate them reaching out and bringing resolution to this situation.

This insurance company refused to accept my claim for a damaged HISENSE 40" Smart TV HD H4 by asking me to provide receipt from Walmart, I purchased the TV ONLINE, they should ask Walmart for it, I am disabled and it is impossible to do what they asked for proof of damaged. Please help get my TV exchange or refund money to buy a new one. Thanks..

I was very pleased with the service I received from the phone people, service repairman and the speed they approved my repairs. Because we are in a remote area I found the licensed repairman. I received my reimbursement in a timely manner. I was very happy and will do a warranty with them again. Thank you.

Did a great job diagnosing it and getting it fixed and back to me in a timely manner, and thankful that it was not a loss and that I could get it back since I only had it a couple months, and when the maker stated the fix was way over 500, and I said no, and sent it to you and it works great and you didn’t even diagnose it with the same issue.

I received an e-mail looking for an option out of 3. I chose option 3 and was advised that within 3 days I would be notified about when the delivery would be. It has now been way over 3 days and have not heard anything. I tried sending e-mails requesting an update and still, no update.

I use to use Allstate insurance for my automobile, also for items that I buy at Walmart and other retail store. They are not reliable on all their policies, claims take weeks and they make your claim last forever, beside the running around calling them with no resolution, I escalate my case, with no positive resolution. After they make you wait asking the same questions over on over, I got feed up, I'm no longer use their service at all, is a waste of time. Don't insurance nothing with Allstate, believe me you will regret it. Follow this advice as a consumer. Thanks everyone for reading my review.

Bought a protection plan from Home Depot who use Allstate Square Trade. For my microwave purchase. 2 yrs later microwave stopped working and notified square trade. I was told the microwave Whirlpool model has been discontinued and there is no serviceman in my area, so I asked for a refund. I was told I could only get a home depot gift card instead of a refund. I do not want to purchase a microwave from home depot again. This is an unfair practice.

This was an incredibly horrible experience. I had a faulty hard drive, within the replacement period, and was looking to have it replaced under the warranty. They provided a myriad of different reasons they couldn't give the replacement, ranging from "a similar device is not available" to "it's not within your coverage limit". There is no coverage limit on the warranty I had. They were just choosing the lowest value possible for the claim. When I pointed this out, they shared the "terms" they were following which did not match the terms & conditions I initially received. Overall it took an online claim and 3 phone calls to complete the warranty process, only to get a dollar amount which does not cover the replacement. I do not recommend anyone get this warranty.

Once I went through process of finding my extended warranty and going over the issues to all concerned people, everything came off great service in a timely manner. Service tech was on time, and professional. Completed the repair promptly and very well. He explained the service and was helpful answering my questions..Left everything clean and in order. Thank you Allstate.

I bought a refrigerator from Costco and paid them for an additional three-year protection plan through Allstate. When I initiated a claim, I did it online because that’s the only way you can do it, the way I understood it. Then someone from another company reached out to schedule the service, verify what was wrong, the part, the serial number, the model number, and all that stuff.

That stated, I HIGHLY recommend purchasing an Allstate/SquareTrade Protection plan if offered! I found that each individual who worked with my claim exemplified customer service, despite the fact that both supervisors were off-shore. This type of dedication to customer service is rare in today's fast-paced world. KUDOS to Allstate/Square Trade for providing a swift resolution to my claim. Again, I HIGHLY recommend the coverage(s) offered and provided via Allstate/Square Trade.

The headphones were under warranty. When one of the side frames broke, i contacted Allstate Protection immediately. From Customer Service to the headphones being repaired and mailed back to me, everything went smoothly and efficiently. I would definitely buy any product under Allstate Protection again. I was very impressed with handling the repair from beginning to end. Thanks for the great work.

Phoned Square Trade Protection Plans and was emailed claims form immediately. All the rest of transaction done through very easy, filling out claim form, provide pictures which uploaded via claim form. Notified via email in a few days that my claim was honored, money would be sent in the form of a gift card at Amazon. l thought payment should have been a choice of direct check or Amazon gift card at Amazon. Nevertheless with the small difference of $13.68 in reimbursement between what paid for chair and reimbursement amount and the simplicity of claim forms and short time took to get my reimbursement amount rates the whole transaction a 5 star. I will certainly have how easy and pleasant the whole claim transaction took when l consider future purchases and insuring them with Allstate.

We called the mobile carrier for support. They determined the problem could not be resolved and told us to file a claim with Allstate. The claim was approved immediately. A new replacement phone was shipped quickly. A return label was provided to ship damaged phone back. The entire process went smoothly. The replacement phone was an upgrade.

I probably used Allstate Protection Plans once or twice, and I can’t remember what item I used it for this time. I just used one for my brother, and he had Allstate insurance. And that was on some headphones. So, I’m not sure if it was that or if it was something else. But my overall experience with Allstate was good. I don’t have any complaints.

We turned my son’s TV on, and we could hear it, but we couldn't see anything. It's hanging on a wall in a bracket. Not one of those brackets that are easy to take off. So it's not like it fell. Allstate had us do a video and show that there were no cracks on it.

There’s nothing in the world like having that just in case protection. Everything went smoothly just as advertised and check in the mail meant it was in the mail. I received it within five days. 100% Will recommended to anybody. So happy I bought the protection plan. What a hassle it would’ve been had I not. Allstate is the best.

It took about two calls to get a resolution when I submitted a claim for my television. It just powered off and wouldn’t turn on. It was hooked up to a circuit breaker and I don’t know why it zapped out and wouldn’t turn back on.

I had ordered a phone from HSN that got put in the wash with the sheets. I called HSN because I couldn’t turn it on or do anything, and they said to file with Allstate. They gave me the order number and other details. Online, where I filed for stuff, it seemed user-friendly.

It was actually really easy to submit the claim to Allstate Protection Plan. They don’t have the item in stock, so they’re going to give me a check or a gift card, and I prefer the check, and they said they’re going to reimburse my money in two days.

We got the protection plan for an Xbox remote. And my experience with Allstate was poor. They were unable to get the remote replaced at all. Nobody would replace it, even Walmart. Walmart would say that we had to go through Allstate, and Allstate would say that we had to go through Walmart. We were just given the runaround.

The pricing for the Allstate Protection Plan was actually pretty good, so I got it when it was offered to me for a printer I bought. Eventually, the printer had some type of issue where it wasn’t connecting to the Wi-Fi. Epson told me it was already out of the manufacturer’s warranty, so that’s when I contacted the insurance.

I bought the Beat Solo 4s headphones and got the protection plan for it. I usually don’t get it, but I’m glad that I got it this time because the headphones stopped working a couple days after. So, I filed a claim for it online, which wasn’t hard. It was the easiest thing I’ve ever done in my life. And then it took maybe a day for them to get back to me and let me know that they would be able to send me a new headphones if mine weren’t able to be fixed.

I purchased an Allstate plan for a dishwasher, refrigerator, and and oven stove. My most recent claim was for the oven, which broke. I had a very mixed experience since the person I filed the claim with filed the claim under the wrong appliance. So that screwed everything up. I didn't get the service date and I had to cancel and reschedule, so my oven was out of commission for a longer time. The part also wasn't ordered. And when the part was ordered, they sent the wrong part. It was not a great experience.

We weren't able to use the Allstate warranty for the TV because we still have the manufacturer's warranty. Also, the closest place was three to four hours away. It was useless to get it for the TV. So I paid all that money and thought I was safe with the warranty, but it wasn't. They're supposed to be coming out to fix the recliner, so I'll have to see about that. Allstate is not really worth it.

I got the Allstate protection plan for a couch. They told me about it at the location, but I did it online. When I had to file a claim, it went great. I had to go online and then file it, and then everything was done in email. The store that we have purchased the couch from went out of business so there wasn't any more. Allstate tried to find some in a different state, but they said they couldn't. They gave a check of almost the amount of the couch. Everything was handled properly and fast.

I really, really like the service from Allstate Protection Plans. I had no issues with it at all. My item didn’t power on and it didn’t work at all, so I submitted the claim online. The process was very fast and I didn’t have any problems.

The plan is pretty easy to use but you need to be aware that the plan you purchase is only worth the product price and does not include the taxes. So if the item is $200 before taxes your replacement cannot exceed $200 to include taxes and shipping fees. It also made me trying to find a comparable replacement difficult. However, since the replacements choices didn't have the same specifications I was able to get an e-gift card. Now the only reason I got the gift card was because they were trying to replace my office chair with chairs that were half the price and I was not having that. They will not just offer you a gift card.

I purchased a Massage Mat from Walmart and the item was defective. When I purchased the item I placed a 2 year warranty on it. I had to return the item because it wasn't functioning properly. Because it was after 90 days I had to file a claim. The claim didn't take long to process. Customer service was very friendly and handled my claim in a timely manner. I was very pleased with the outcome.

Good service but your e-mail updates were less than helpful. I had to request updates. Unsure how this product was sold without the basics being checked. I also received multiple surveys before my item was returned to me. Hard to feel comfortable with a company that can't get the basics right.

So happy to get my FitBit repaired in record time. Keeps me from having to purchase a new one. Definitely worth the cost of the plan. Communication is great, and I’ve actually used this plan twice in 4 years. Highly recommend the use of this insurance. Thank you for your help.

I was genuinely impressed by how quickly my issue was resolved. From the moment I reached out, the customer service team was friendly, professional, and incredibly efficient. They listened carefully to my concerns, showed empathy, and provided clear guidance every step of the way. What stood out most was how streamlined the entire process was—there were no unnecessary delays, no back-and-forth confusion, and no frustrating hold times. My claim was processed and resolved in less than a week, which exceeded my expectations.

From filling out online about my claim to chatting on the phone after, I feel Allstate Squaretrade is 5 Star all the way around. They are very knowledgeable, very respectful of my situation with my tv. I'm recommending All State Square trade to everyone. I will always purchase warranty 'cause it makes me feel safe knowing if I run into a problem I have a warranty. Thank you All State Square trade.

So it took hours to get through to claims. Yes, filling with them though costco was easy, especially where I had my receipt. But first call after all the prompts and chat through chat, 2 plus hours later chat rep said I had to call a number. The number she gave me was where I ended up with the chat. Oh she said they closed 1/2 hour ago.

The process was smooth and easy. One of the best I have experienced. All shipping costs were paid by insurance and diagnosis and response was rapid and thorough. Reimbursement was quick and easy. It was so well done I bought a policy for my brand new iRobot. Thank you very much.

I brought a printer 2023 I may have used it few times not many most of my printing is done at work so the day my printer stop was because of a paper jam I remove the jam place brand new ink in to discover a plastic piece kept the from going across I reported my claim but still nothing yet I explained I wanted printer that uses the same ink I just purchased that hadn't been used or if they would fix mine it's something small but yet no answer yet . I just don't have to buy more ink when I just bought new ink from Amazon I don't have money to throw away. Still no answer.

I bought an LG TV from Costco for a significant price and added five year Protection from Allstate for $100. The sound on the TV started having issues, and I found the policy and called and they told me to proceed to get a Tv Repairman and submit the receipt and I would be reimbursed. And that’s exactly what I did and they reimbursed without question and very promptly. Highly satisfied with Allstate insurance.

I had my glasses on my face and looked down, and they fell. One of the lenses got shattered and cracked. It’s been about a month now and I still haven't received my glasses back, so I’ve actually been wearing sunglasses indoors. I wish Allstate Protection would have expedited things so I could see again.

The last claim I did with Allstate was for a chainsaw. Everything was online. It went perfectly. I picked categories for the chainsaw, and there weren’t any problems with the refund.

Filing a claim with Allstate has been great. I always get the plan when I buy the item and they get it taken care of when I file a claim.

It took some length of time about 4 months to finalize my claim. I have never made a claim on an appliance so I have no frame of reference. It seemed like I was put off a lot but that may be the way these things go. But eventually my claim was paid and now I have to buy a new refrigerator. My biggest irritation was I couldn't get someone to fix my fridge. But after all the aggravation I most certainly purchase another Square Trade insurance. All State is a great company!

They don't tell you that the Allstate warranty kicks in after the manufacturer warranty. It kicks in after whatever the manufacturer has which in my case is a year. So I bought the Allstate insurance FOR NOTHING. Allstate completely doesn't help and directs you to whoever is the manufacturer, so what's the point in buying it?? I may not even have the item in a year.

I always get the Allstate Protection Plan whenever it’s a high-price item. The actual claim process was easy, and everything’s fine now with the controller that I filed the claim for.

I am so happy that I signed up for this warranty for 2 years. They were quick, understanding, and on time for delivery. I definitely recommend this when purchasing this item or any electronic for protection and repair. Thanks for helping as soon as possible. I appreciate your service. My son is so happy that he now has his tablet back and is able to keep his time occupied while not bothering his mom, Lakesha. People should always want a protection plan in case they do not have to spend extra cash.

The Allstate protection plan has created an experience that results in an outcome that is not in good faith. The executed warranty plan now offers "comparable features only". Yet, their contract states to replace my product with comparable features AND functionality to the original item. They are offering to replace a bad "outdoor" TV with indoor tv models (as comparable features only). They have outdoor replacement models available but somehow that's an 'upgrade function'? Even though that's what I purchased and paid a warranty for (in good faith)!!

West Elm uses a third party company for their protection plans. The company they use is Allstate Protection Plan/SquareTrade. I purchased a piece of furniture on April 9th. Paid $2081 that included $209 for the Extended Warranty. I called to cancel the order on April 10th, West Elm said they will refund and cancel the shipment, but I would have to call Allstate to cancel the warranty before they can refund me. Odd, but ok.

When I first submitted a claim I asked for replacement metal post and top rails for my pool, because of rusting that occurred. They were available in a kit for just a little while on a website, however they weren’t available very long as I found out. The only other option was a was a website that sold just one post or top rail not the kit. No local stores sold them either. After reporting this back to SquareTrade, they reviewed my information and gave me a full replacement refund just like they said they would do. They honored the warranty.

The first time they tried to fix my headphones under the warranty they were nice and speedy… However, the device was still the same… Broken - would not charge. The second time they “fixed” my headset they just sent it back… Yup, still broken but now dirty. They then cancelled my warranty with NO notification. I had to call and complain. After a lengthy discussion they said they could not spend more than the device was worth to fix it…. Ok. Then what? They took a while but ended up refunding me the price of the the device without tax. I am out of pocket for the cost of the warranty, the taxes on a replacement device, and over four months of not being able to use my Beats headset. Not a good experience. Two stars for at least getting most of my money back.

This whole process has been drawn out and frustrating. It started out with me being unable to put in a claim because Allstate couldn’t find my product registration. I had to call and get the protection plan activated because for some reason I could not understand, it wasn’t activated properly. Clearly there are systemic issues between Costco and Allstate. I was then told that I’d get an email in 2-3 business days. I week later, nothing… I had to call again to find out that someone dropped the ball and hadn’t sent me the email. Another 2-3 days pass by and I get the email. I respond only to have the email returned as undeliverable. This happened several times. More days go by before I have to call again. I get on the line with a young lady who helped me troubleshoot. I had already done what she suggested to no avail. She then told me that she would have parts mailed to me. This was two weeks ago.

My claim was settled promptly. I appreciate the fast processing of my claim. The process was also user friendly. I am a repeat customer at Sam's Optical where I learned of this benefit from Allstate in partnership with Sam's. I will certainly pass the word around to family & friends. This experience solidified my confidence in getting my eyeglasses from Sam's.

We like NFM. We have been buying from them for years now. BUT DO NOT PURCHASE AN EXTENDED WARRANTY FROM SQUARE TRADE. They are a ripoff with terrible service, techs that don't show up and in the end they will dump you and only reimburse you for your original purchase price. Nothing for your taxes, delivery or unused warranty costs.

Allstate Insurance Made good on my claim of damaged phone that could not be repaired. Received my check in mail about 4 days later. Thanks for your help. Replacement cellphone is on its way from new vendor today or tomorrow. Again things went well with filing for claim and approval of payment.

Waited a week for technician to arrive to install parts SquareTrade sent. Diagnoses after one minute was that wrong parts were sent. Looks like another 1-2 weeks to be offered a resolution and have it happen. Primary TV - absolutely the worst so far. Will not buy any more Square Trade Plans. Unfortunately I have several.

I sent in my Bose player with my 8' cord attached & attached it with duct tape. It was repaired correctly by CJR and returned w no elec cord. I called, was told they can't get in touch w tech, buy a cord & you would reimburse. I still do not have my reimbursement check. Also, I should not have had to come out of pocket for your failure to send back all components, especially if I took precautions to secure the cord.

Great service, easy filling process and got my Fitbit replaced and shipped in just a couple of days. It's my first time using my insurance with Allstate and the claim process is easy. Friendly customer service staff. Will use Allstate for another services or insurance, also the online platform was easy and simple to manage.

I bought five streaming devices last year that plug into your TV using an HDMI cable and a power cable, and then connect to your internet so you can watch TV through the box. They’re kind of like a Fire Stick, but not quite the same. They worked fine when I first got them and were set up on different TVs. After the manufacturing warranty went out, they started going out one at a time.

When I ordered the recliner, they asked me if I wanted the warranty from Allstate.

Allstate was offered when we bought items. I got it for my headphones because there's always something going bad with them, especially the brand we got. The one that we bought was the Onn one. We got those kinds of headphones before and they broke. I was like, "I'll just get a protection plan." Plus, the people said, "Yeah. If it's for a little kid, you should get a protection plan."

I've had controllers in the past and after so long, they get a stick drift where the knob is not centered anymore. If you're playing a video game, it drifts off and messes with the game play. I knew that, and that's why I ended up purchasing the protection plan. The price was decent, and I've told friends to purchase in the future as well.

My warranty claim was handled professionally, moved forward in a timely manner, and most importantly ended with a very fair resolution. Put simply, this company does what they say they are going to do. Calling, emailing, was always followed up with acknowledgment, effective communication, and clear description of next steps. Would highly recommend to others looking for peace of mind with warranty coverage options.

I had an experience a couple of weeks ago. I bought a FlexBrew Coffee Pot from Walmart that I loved. It was great because it had the pods and I can make a pot of coffee if I wanted. I was pretty upset when it started malfunctioning, but I was glad I had the protection plan on it. I called Allstate first, and the young man told me to package it up and take it to Walmart to get it exchanged or get my money back. I did that and went to Walmart customer service. The young lady said they don't do that because it’s past the 90-day return policy. She asked her manager and then the store manager, and both of them said they don’t do it and I had to call Hamilton Beach.

I ordered a vacuum cleaner on Walmart’s website and it gave an option underneath the purchasing icon that for so much money, I could add a year or two of coverage. I had a very easy and positive experience with Allstate. Everything was handled very quickly. It was also easy to navigate the website to get help.

The TV went out before the three-year period expired. I had to file a claim for a replacement online, and the process took a day or so.

They gave me a refund.

Lower half of TV is very dark, and at times can’t see.. Top half is bright and a clear…. Have spoke to two different people For approximately two hours each day. They were very helpful as far as they could do…we did have insurance… We also supplied the receipt and answered everything as best we could… it has been about four weeks now with a very poor Tv… My wife and I are in the 80s and we are very sad the way this was handled… Nick and Grace **

I bought a Lift Chair on eBay with an attached offer for a protection plan from SquareTrade. Along with my chair, the protection plan was purchased. My chair broke and I filed a claim with square trade for a repair. I provided the receipt, the purchase date and the warranty information. However the response I received was, "I'm sorry but we sold you the wrong warranty for your chair". My response was aaand! And he said that they cannot honor that warranty and he will refund, by check, my warranty payment. I asked, what about my broken chair and he said my claim is denied and nothing else will be done. I should hope no one else have to go through this or have gone through this. This is simply UNFAIR PRACTICE!!! I had to buy a new Lift Chair and no warranty was offered this time. Shame on you Allstate Squaretrade!!

I purchased an IPhone and it was not repairable. I received a full refund. I was happy with dealing with Allstate with this claim. It was easy to have my phone sent in for repairs. I just purchased a new watch and took out another protection plan. I look forward to not having to use this but I am glad it is there when I need it.

We recently filed a claim with Allstate for the refrigerator that wasn't working and it took them a week to get here. I spoke to them five different times. It was fine other than I'd rather speak to somebody all the time rather than emailing back and forth. They fixed the refrigerator, but there's still one thing wrong with it. They will be back and they said they would pay for any food spoilage.

Never had to use a protection plan before. This was my first experience and it was a great experience. I never felt that I was not being taken care of. I would highly recommend your service to my friends and family. I hope when I set-up the TV I will not have any issues either. Everyone involved in this process made it very easy to do.

The controller of my PS5 was the wasn't working so I filed a claim for it. I had to reach out to somebody because the system was not accepting my receipt. The rep said to do something, but I did that and I waited the next day, and did it and it went through. I’m grown and I have kids so I get insurance for everything. I recommend Allstate.

My claim was for my Whirlpool washer. I did a load of laundry, and it wouldn't shut off. The lights were all off, but you could hear a drain pump running.

There was a million things wrong with my bike. It got rusty, the chain kept on falling off, and the tire popped. I filed a claim with Allstate and they replaced it with a very similar bike. The process was very quick and easy. I’m very happy with my new bike.

I tried to figure it out the first few times when I made the claim for my cellphone, and it wasn't too good. I talked to somebody in chat and they said it was with Allstate, but I'm not sure that it was. He was very short and difficult to talk to. But this last guy that I talked to on the phone actually called in and waited. He knew exactly what he was talking about and what he was doing. It was very quick, easy, and very painless.

My experience with Allstate Protection Plans was fine. I got it for my Opal icemaker that I paid 300 bucks for. If it hasn’t been on sale, it would have been 500. I ordered it online and they just offered the protection plan.

I tried to create an online ticket to submit a claim for my vacuum cleaner. It was the first time I had to use it, but for some reason it did not work, so I contacted customer support. The interaction was good, the service was good, and we got the unit back and it’s working.

The television wouldn't turn on. We went to turn it on as usual, and we could hear it click, but the screen was just black. It did have a manufacturer warranty on it, so they were able to see what items were available, and they reshipped us another television. There was only one other option that fit what I had, so we had to go with that option. I did want another Roku TV, but it works. It's still a 70-inch and it's a nice TV, so we're satisfied.

I've filed two claims with Allstate for my Walmart items. Both times, they took care of the issue immediately and I appreciated that. I got the policy for my electronics because Walmart has a really screwed-up return policy. Sometimes it only has a warranty for one year or three months. I plan on having these items longer than that, so I always protect my purchases. I did everything through the online app and it was wonderful. They're very fast and efficient.

For my second claim, it was quick and everything.

The television was an important purchase, and it just recently happened. We needed the protection plan that we paid for. We thought it was gonna help but it didn't. We canceled it out because it didn't cover the television, so there was no need. The manufacturer would not cover the item, and they said to see if our additional protection plan would cover it, but that did not happen. That one was extremely disappointing.

Lousy service, no follow through. I don't wish to invest time to look up claim #. You should be able to locate it through email address. I have a dead and damage iPad and I have done what was asked with no results. Sad state of protection plans. I expect no action.

A lot of times you deal with insurance company and they give you the runaround. You gotta have pictures and all this other foolishness. But Allstate was not like that. I got the protection plan for an electric lawn mower, and they handled everything so quickly. I was able to do everything online. As soon as I submitted it, they sent something back and said, "Well, look, you keep it. It's not worth sending it back to us for repair. And this is what we're gonna pay you. We'll send you a confirmation," and they did. I'm just waiting for the check now. They were very efficient. It was great. It was painless.

I originally gave a bad review, but have since changed my mind. I had three repairmen from two different companies in a month for the same issue and still had the problem. I was frustrated with the repairman. Allstate came through and replaced my washer. Once that decision was made it was taken care of in a week. I am happy with the results.

I had Allstate protection plan that I used when my unit went bad. I bought a new dehumidifier so I purchased a plan for that as well. So far, it hasn't gone too smoothly. I'm trying to get things straightened out. On their website, you have to use the chat thing. With their chatbot, you sit and wait. It took 30 minutes to get somebody today. I sat there and explained everything to them. They gave me the same answer that the person gave me two days ago, "No. We only charged you once." I said, "No. The credit card is confirmed. I just got off the phone with them. I got billed twice. I'm just trying to get you to take the one off."

Please People Be Very Very Careful with this Guarantee thing, especially with these insurance companies like in my case Allstate Protection Plans since they are only looking for easy money but they are not interested in enforcing the guarantees for which we pay hoping that if something happens it will be resolved for us and this Allstate company does not want to help me with my claim for an ice maker in my Samsung refrigerator that does not work and they indicated that I should unplug my refrigerator and plug it back in in 24 hours because they are not going to send any technician since they are quite expensive for them.

My service on my laptop was wonderful. I thought my laptop was a done and would never be repaired. I was so happy to be wrong; it was repaired, restored very quickly and better than ever. I am so grateful to the technicians who repaired it and highly recommend the Allstate Protection Plans to everyone. Thank you, thank you, thank you!

I have Allstate Protection on my cellphone, a couple of lamps, speakers for my computer, and headphones. If I make a claim, they take care of it. I filed a claim online and that was very simple. It was really an easy and no-fuss process.

Allstate Protection was recommended by another photographer. I have a Sigma 18-50 millimeter lens that I filed a claim for recently. I was doing a photoshoot for a younger child. And I was getting in close and she bumped on the lens. The damage was not too bad. It's on the front of the lens, where there's a little strip. It just has a crinkle on it but it affects the picture.

The two chairs we bought from Menards came with chargers on the handle. One was in a box and one was a floor model. I recall sitting in the floor model and putting my phone there to see if everything worked with the charger and releasing the handle to lounge. Unfortunately, the one in the box is the one that is a problem.

I had Allstate repair my son's PS5. I don't know what the problem was, but it just stopped working. They were able to fix it. We have it back now and it's currently functioning. The claim process was great. Everything was given to us in a timely manner and it was even returned to us in bubble wrap. Everything was perfect.

I bought the protection plan from Allstate when I got my phone. But when I received the earbuds, they never worked. So I filed a claim and they sent me the money back instead of sending a new pair. Overall, my experience with Allstate has been good.

Allstate helped with the claim for the coffee maker that was not turning on and making coffee. They were going to replace it with the exact same oneor something similar to the one we have. They handled it online and it was good. I haven't received the new coffee maker yet. But other than that, it was speedy and I was satisfied with the resolution.

I dealt with Allstate to repair my phone and they didn't do anything. At first, I was very frustrated with them. I started the claim and then I cancelled it. But I ended up talking to them again, so I resubmitted the claim. They were perfect that way and helpful with the three different people I dealt with.

Allstate was good all around. I submitted a claim for a PlayStation controller and the process was pretty easy. I did it online.

The experience with Allstate went fine. I had my item for less than a year and it just stopped working and wouldn't charge anymore. They told me to contact the seller, but there was no number to get in contact with the seller. So Allstate overrode that and processed the claim. The claim process took two to three weeks until I got the check and their customer service was good. I'm glad I had it.

It was easy to communicate with Allstate. They were helpful. Return using Fedex was great. Absolutely no problem. It was not what I expected. Currently waiting on the return product. It's still within the projected time frame.

Essentially, my AirPods ended up having static at a point then fuzzy and not working. The audio started lessening. On my warranty, it said that they would replace any damage to my AirPods as long as it wasn't lost, so I filed a claim. I contacted Allstate and they needed me to explain what exactly happened to my AirPods. I waited a bit. My claim got filed and verified, then Allstate gave me options for exactly what I could do in regards to my AirPods being fuzzy.

Allstate did what it was supposed to do. It served the purpose. I made a claim for my cellphone, and customer service was pretty good. I have no issues at all.

I usually buy protection plans on stuff. I like doing that. With Allstate, I’m very satisfied. It’s worth the money. I bought a protection plan for the camera for stopped drains.

It's Really good business with Square Trade! Great job as usual! The download app of AllState, from there, writing the problem I have, on the claim form is easy process! I have been approved for A Broken microwave, broken cooling Refrigerator, receiving my full refund on both! Thank you for your help!

Pretty good service however it was a bit irritating and obnoxious that I had to repeat things so many times. The plan said service 24/7, But when I called on the weekend I had to wait until that Monday to get anything finalized..

I was given incorrect information from the time I started the claim. No one seem to know what they were doing. Ended up having to go back to Samsung to get to use the warranty. Took way too long for TV to be repaired. Online process isn’t customer friendly. Hope I don’t have to use this again. Very frustrating experience.

This company is the most frustrating company I think I have ever worked with. Almost 3 weeks now since I've called in to file a claim on a washing machine and still no resolution. Missed appointments, technicians that could care less about you and your situation, and the same old song and dance when you call in (for the 7th time) trying to resolve. Zero urgency or care on their part, save your money and pay out of pocket - save yourself the stress and headache.

When I buy my kids’ items from Walmart, I usually go through Allstate for the protection plan. Filing a claim is easy and simple. I do it online and they get back to me pretty quickly.

My earphones broke. I'm talking by Bluetooth, and it stops and goes to the phone again. When I filed the claim with Allstate, the guys that I talk to were really nice. They sent me a sticker to put in the box so I don’t have to pay for anything. When I was sending the unit, I did something wrong. I put the charger and everything inside the original box but I forgot to put the earphones.

I can definitely say I had a good experience with Allstate when I had a claim. I would recommend them.

My Samsung TV went out and I knew I had a warranty. I got it at the store. But it's been going on since February 18th. I'm waiting on a refund. It's a lengthy process. It's totally unacceptable how long I've been waiting to get some feedback on my TV. They want me to pay the monthly payment every month with the warranty. It should be vice versa. I should get that same kind of response, as far as the feedback to get me another TV.

The protection plan with Allstate was provided when I purchased my furniture. When it broke, I filed a claim with them. They thoroughly assisted me, and it was a good experience.

I filed a claim with Allstate for the five-burner gas grill that I bought through Walmart. The grill was two years old and the quality was not what I expected. I don't know how their warranties work, but they apparently don't really do repairs. I was expecting to get some replacement parts, but they just fully refunded the price. They do not refund taxes or the price that you paid for the plan, just the basic price for the grill was refunded.

We tried to get something replaced, and it was very easy and convenient with Allstate.

I am supposed to get a refund for the recliner from Walmart. But the company was very difficult to work with. It took a while to get everything settled. Walmart was very helpful every time I called and talked to anyone. But the company wanted me to keep the recliner and they offered a certain amount of money each time as a gift to keep it. But it really needed to be returned. It wasn't working properly in its electrical part. That's a fire hazard. I'm still waiting, but Allstate was going to pay back the amount that I paid.

My flat screen went black and Allstate sent me another one. That also went black, so they sent me a third one. The process took about two and a half weeks, but it was okay and I didn't have a problem submitting the claim.

I've submitted my claim, which I started in fall of 2024. Completed the repairs in December of 2024 and submitted the paperwork required for reimbursement. I've called 3 times and I'm still waiting to get my money. When I called on 3/29/25 the representative opened a special priority ticket and said I would get called in 24 hours. It has been 48 hours and no call.

I will never purchase an appliance warranty from Allstate Protection Plans ever again. I have been waiting for my Home Depot gift card for 2 weeks amid multiple phone calls. And that's another thing, they won't send me a check for the amount, they will only send me a gift card. At this point I want to buy from a different retailer. One with a much better protection plan.