Allstate Protection Plans Reviews

Repair was timely and professionally handled. I was pleasantly surprised. The screen would not close and I was sure it could not be repaired. They paid for the shipping and returned my laptop within one week. It was seamless. I bought the insurance when I bought the laptop from Costco. I would buy it again.

I would recommend Allstate. I recently used them and the claim was resolved quickly. It was smooth sailing. The item that got messed up was a hoverboard. It was in stock and they asked me if I wanted to replace it with another hoverboard. But my girls outgrew it already so instead of Allstate replacing it with something else that wasn't to my liking, they mailed me a check for the item within a week. The transaction was likable. I didn't even send pictures.

My experience was ok. I thought since I purchased a product on Walmart it have the Allstate plan. It wasn't clear what it protected. So when something happened it was covered. If I known I would had got a better plan. I don't mind paying extra. It pushed me back a little. I think it should have 2 or 3 different protection plans that you can choose from at checkout.

The process was fast to get me a replacement. But the process to make the claim was a long time. It was hard to get in touch with someone. The website was difficult to use. When I got the replacement it didn't work. You can't press around the a button when using the keypad. You can't press application on the edge and camera wasn't working. I tried to make another claim. Allstate website said I could not. Screen crack had a crack. I believed it came like this.

When I bought a hover from Walmart, I thought that Allstate covered everything. When one of my buddies rode it and ripped it, I thought I could use Allstate and replace it but they said that wasn't possible. They only covered the motor and things of that nature. They tried but it was out of their hands.

Allstate is worth having. Electronics tend to go bad so I got Allstate to extend the warranty on them. I've had to put in two claims against the same device instead of having to purchase it again, and Allstate did not have a deductible. However, they no longer accept phone calls. Everything is done through the web which makes it a little challenging. The website is not that friendly.

Allstate is very reliable and helpful. I have toddlers and they're always breaking something. When I bought an iPad, it came with the protection plan. That was awesome.

I got a Yale Nest Lock and I called Allstate about a month ago about having a problem with the Nest Connect. I tried to get them to replace the Nest Connect that plugs into the wall, but they wouldn't replace that, just the lock. I said, "Hey, the lock is good. I don't need a new lock. I need a new device, the little thing that connects to the lock." I also said, "I'm not gonna send in a whole nother lock. Because then I don't have a lock on my door. It doesn't make sense."

I had to get a new TV. It was still under warranty. I spoke with Allstate and the reps were very good. They sent me pictures of a replacement. I got to choose which one I wanted, and it was delivered here to the house. I was very satisfied. Having an extended warranty worked out for me this time. The only thing is I couldn't get the extended warranty on the new TV since it's a replacement. They wouldn't cover it again.

My air mattress stopped going up. It wasn't inflating. First, I went online with the email that Allstate sent out. Then it sent me over to try the manufacturers first. I reported to the manufacturer, and the manufacturer never said anything back. So, I went back to Allstate and let them know the manufacturer didn't say anything. Allstate's reps were awesome. They were very polite and listened very well. They made sure they handled the business. They refunded me with the E-gift card to Walmart. They used Walmart to purchase another one. If you want warranty coverage, Allstate is the best.

The Allstate policy was offered at Walmart when I purchased the television. I would highly recommend it and I'll always buy the Allstate Protection Plan with every electronics I get now. I filed a claim with them and it was super easy. I got someone on the phone very quickly and they were very helpful. They replaced the television by shipping me another one. It's a lot easier to get a replacement shipped to you and not have to worry about having to pick another one up yourself. It was very convenient.

Allstate was really polite, and they were really nice to me. They sent me my money right away. At the beginning, they didn't wanna deal with my claim. They didn't believe me. So I had to go to Better Business Bureau to tell them what was going on. After that, they fixed the problem right away. So I'm really happy with them. I'm planning again to get another TV and I also wanna get the insurance for it with Allstate.

We were kept in the loop regarding the service. The service was delayed but we were kept informed. The service tech let us know when he was on his way. He arrived in the timeframe. The tech was friendly and competent. He repaired the problem and it is now working great!

I purchased warranties under different appliances when I bought them. I'd rather have the warranty for the extended period of time. It’s worth whatever the value of the item is. We recently had to use it for our KitchenAid refrigerator, and it paid off huge. Our refrigerator was about two years old, and the freezer part started frosting over and it was making a very loud noise. We contacted Allstate and they set up the appointment. The guy came out and thought he fixed what it was, then the whole thing shut down. They came back out and replaced another component (the computer board), and everything works great now. Allstate also told us that if it was something that was internal where it was cost prohibitive to fix, they said they'd make it right, but we never got there. Our refrigerator works like new again.

Wow! Such quick easy service! Have an appliance warranty with Allstate and our $2k DW went out. Called Allstate and we are in a remote area, so “pick a repair service” and we did. Service call on Monday, sent in repair receipt… response back from Allstate... “approved”, expect check within 3-5 days!!

I completed claims for three separate items that I had insured through Allstate. There were failures of the product, different in each case. The claims were approved but I have never received a refund. I will go back and try to find the CLAIM ID but do not have it as I am filling this out.

We purchased the protection at Home Depot when we purchased our KitchenAid dishwasher. Two years later our dishwasher stopped working. There was a beeping noise and it wouldn't fill with water. They sent parts and scheduled a technician. They ended up sending the wrong parts and while the tech was here she found additional problems and said that she was going to recommend that the whole thing be replaced. The seams are leaking. They won't cover anything and won't give me an explanation why. My original claim is 100% an electrical or mechanical problem. When you call them they repeat the same lines over and over. To make matters worse the company who they hired to do the work damaged our home denting 3 cabinets which they also will not fix.

6” chain saw I purchased and it failed. Everything went smoothly with your company except for my check. Not really sure what else to say. Motor started. Spoken. I have been through all the details with someone already!

Purchased Allstate/SquareTrade (AS/ST) plan for a Best Choice Products Zero-G chair, both through Target. The chair ripped at the seams where the grommets attach. The metal frame came apart at a joint, the metal bolt separated from said metal joint and the chair collapsed and is unusable. AS/ST initially said my item would not be covered because it was under warranty. It wasn't. Target had to send an email explaining as such because AS/ST refused the explanation.

Re: E-Bike Protection Plan. I would see if there are any local repair shops before purchasing. Since there were none in my area, after many emails, they reimbursed me for the cost of my bike.

We had a repair person come to look at our refrigerator we had bought. He had to order parts. Two weeks later we are told they will give us the money for a new refrigerator. They sent us an email saying a gift card would be sent to us in 2 days by email. We told them the email we gave them was discontinued and we received emails from the one we use now. You can talk to representatives and I have talked to at least 3 and it still does not get resolved. In Square Trade website there is no number to talk to customer service if you need escalation. You have to go through a queue and wait.... And wait.... And wait. We are still waiting. This has been a nightmare.

I put in my claim, got a quick response! Sent in the tablet, it was quickly repaired and returned. Seamless process! I really appreciate Allstate protection plan/Squaretrade's service and recommend them to others. I hope that any future interactions I have with them will be this smooth. Good job! Good job, good job!

I placed a claim on a Recliner I had purchased 3 years ago because it broke. Allstate quickly and efficiently processed my claim and placed the check in the mail. I am thoroughly pleased with their service and strongly recommend them to everyone. Representatives were professional and were very customer oriented.

You need to print larger print concerning what you do cover and what you do not cover; i.e. defective parts versus failed parts!!! I have been trying to reset my password for months now and I cannot! Every time I try it says check my e-mail for the link, but there is no e-mail! Are you having issue with your servers too!!!

I wanted to leave a very positive 5-star review for the Square Trade/Allstate staff (two of them, the first gentleman, my apologies I forgot to write down his name, when I called in to start my broken washer appliance extended warranty claim, and the second gentleman, name Leon, who I called a week afterwards to assist me further, due to the washer still not working after the dispatched technician had came to fix it); both Square Trade/Allstate staff have been super professional, patient, cordial, courteous, prompt, highly experienced, very concise in communications, affable, easy to understand and talk to, and provided the most exceptional customer service!

Had electronic devices insured by Allstate through American Home Shield. Initially had some problems with the claim for my TV set. All of the problems were resolved beyond my expectations in an expeditious manner. Couldn't be more satisfied with the service & resolution they provided. One Happy customer.

Entering the claim was very was easy and the response was quick. My only issue was trying to figure out how to enter the method I wanted to receive my payment as this was my first time using Squaretrade. My check came within 5 business days. I'm Happy and would definitely refer a family and friends.

From beginning to end claim was completed efficiently and quickly. Easy filing online and going to one of the repair shops listed on their page. The whole process took less than one week and a half. Choose a gift card which was easy to use at the store of my choice. Sam's Club and Walmart.

My Samsung tv had thick black lines running down the screen. I called my Allstate protection plan and they immediately took care of it by sending a Samsung repairman. The repairman did an excellent job fixing the TV. It's perfect now. I'm very pleased with the Allstate Protection Plan. They were very helpful in getting my problem solved and very promptly.

My dehumidifier failed in the warranty period. I contacted Allstate and the process started immediately. They sent me some options of some units that were in stock but not compatible to what I originally purchase. Could not find a replacement that was comparable to the unit I purchased so I was reimbursed the amount of original purchase price. Payment came in the time that they said it would come. The claim was handled in a timely manner. Overall good experience!

It was difficult to contact someone at first but once I finally sent the information they asked me to send everything was taken care of. I had to call them at least once a day to see if they received my pictures I sent them of the problem. They finally agreed to send me another television in place of the one That needs repair.

My great grandson’s scooter stopped working and I had extended warranty on it. I contacted Allstate and they were so very nice and sent him a brand new scooter within a few days. I was very pleased. Everyone I talked to was extremely nice and helpful. I will get warranty on my purchases that need it from Allstate. Very pleased.

I had good service on my warranty. However I expected the same brand of tv and all its bells and whistles. I wasn't given the choice of my Hisense Tv. When I finally got to speak to a live person he was very kind and walked me thru the steps to test the tv that had the problems.

Email was sent to me dated september the 5th Stating that a check had been mailed out for reimbursement of $118.33 For a night stand that they no longer had in stock. So they issued a check for. I've been in contact with Squaretrade trying to get this issue resolved and they have yet to re Issue the check or locate the check that they claimed was mailed. I purchase this warranty with the tip of never having to use it but I did and when I did so the item was no longer in stock and a reimbursement check that's supposed to be issued that I never received now. No one's telling me anything of where the check may be.

The claim process was smooth and there was a scheduling mixup where the parts ordered arrived on the same day where the technician was supposed to come. Had to call up and reschedule the appointment and it was done quickly. Claim process was quick. I had to send proof and video and then it was approved quickly.

My TV was not delivered on the day it was suppose to. I call All-State the next day and told them my tv did not come... they informed me to contact them on Monday so I did. Then Monday I was told it would arrive on that day or Tuesday. Well nothing Tuesday so I just called again at 5:30pm and was told Best Buy would contact me about my TV and when it will be delivered. The communication with this company really sucks because why I'm I calling you, shouldn't you be contacting me by email like you did when you ordered the TV from Best Buy. I would not recommend this company to anyone. They can't give you a straight answer.

Everything was wonderful. Very fast with getting my replacement. Which was a deep fryer. No hassle at all. They did it in a timely manner. I’m very satisfied with my replacement and customer service was outstanding. I love my replacement better than the one I had at first. I will definitely be ordering again. I used my fryer yesterday for the first time. It worked perfectly. Just love it.

Having the smartphone protection was super. My phone was replaced immediately due to the nature of the failure; I couldn't be more satisfied! The replacement phone is newer and better. The representative was extremely helpful and polite. I am so grateful about the wonderful service I received from Allstate, and the representative from Consumer Cellular. Very professional!

Problem reported on a Saturday. Call back wasn't until Monday, a day late. New TV delivery promised for 9-11. No delivery made. Stayed home all day waiting for it. No contact from anyone about delivery cancelled. Next time we would be available to receive the new TV is Tuesday, 9-17. Six days late from original delivery promise. Plus no Samsung TV's available. Had to go with a brand we know nothing about: Hisense.

Purchased a warranty on a Series X console and the only options I was given for a faulty console was to send it to a repair shop which would mean I don't have a console or access to entertainment while it's gone. Presumably a month or more. Furthermore they don't guarantee that your information stored on the hard drive will be recovered. Refused to offer a replacement or reimbursement check because the item is "too expensive".. so the more money you spend, the less likely they are to help you out. These warranties are a fraud, and this company refuses to compromise to ensure the customer is satisfied. Don't waste your money.

We bought a Samsung TV at Costco in 2021 and a 5 year Allstate Protection Plan. In September of 2024 while watching the TV it turned off and a couple of sparks fell from the bottom. It had been plugged in to a surge suppressor although no power surges occurred that day. The protection plan states that "Extended Coverage provides for parts and labor costs to repair or replace your product when it experiences a breakdown due to a mechanical or electrical failure during normal usage during the Coverage Term." We filed claim # ** online and received an email to call them to complete the claim. We called and were told the claim was denied!!! Do not buy protection from them. They will not follow the agreements they wrote. Joanne **

Idk why I keep buying these protection plans. I usually don't need them, but when I do, the claims get rejected. Every. Single. Time. It's fraud and theft at this point. I will never buy another protection plan ever again. The money I spend on protection plans I can save to just buy a new item.

Allstate Protection Plans is an easy to work with program. The craft ice maker froze over and did not produce any ice cubes. The representative was very helpful. He made the process quick. And the explanation was clear on what I needed to do. Contact-wise, it was very easy. I had to shut down the fridge for 24 hours, thaw it out completely and start over again to see if that would fix the issue. Once that didn't work, I waited a week to make sure that it wasn't working correctly or how things were going. And it started to have the same issue. So, I wouldn't consider that long. And it was very easy. The company that was contacted to come out to repair the fridge came out quickly.

I needed headphones. Allstate Protection Plans sent me an email that the item was not available on the replacement. The replacement that they sent me was coverage for the headphones so it was not good. The experience went down from that point on. After that, they agreed to refund me with a card that I could only use online. That wasn't cool. They said in the contract that the refund does not include sales tax. Somebody kept the state taxes on the purchase. Being an insurance agent, I know every contract is different, but Allstate did me a disservice.

When my grandson's tablet was cracked seriously, I submitted a claim in, and Allstate returned it fixed. But I had trouble getting the tablet fixed. When I bought the tablet for my grandson, I also bought one for my granddaughter. I uploaded a receipt for her tablet to have her tablet repaired. Both of them was on the same receipt. But when it came time for me to have my grandson's tablet repaired, they would not go any further until I upload a receipt. I could not use the same receipt that I had uploaded for my granddaughter's tablet. I had to go back to Walmart but Walmart couldn't find it. It was very difficult and stressful getting the receipt. I understand they want to know how much they would pay for it, but it was on the same receipt I uploaded for the first tablet that they have in the system. It took over two weeks before I could get a receipt, upload it and get his tablet fixed. That was not a pleasant experience.

I got Allstate on the Otterbox power bank. The plan was only $5, and I figured it'd be a good plan to have. I used it when the power bank stopped working correctly. It stopped taking a full charge and would only take one charge instead of multiples, but when I first started using it, it would give me multiple charges. The claims process was difficult. When I went to a place to go file it, at first, they kept telling me that they needed a copy of the receipt. I went to my Target app ‘cause that was where I purchased it. I screenshot the receipt and forwarded it. They kept telling me that they couldn't see it. I had to try to download it.

I recently used SquareTrade for a Samsung TV I purchased from Costco. It started messing up a ton, so we sent pictures and videos to SquareTrade. They had a technician come and he said the panel was shot. He said that they got to send me a new one. It was a great experience in terms of speed and I was surprised that SquareTrade would just replace it. That was an amazing service. Costco offered the SquareTrade warranty included in the purchase of the TV and at the time, it was $100, but they would give back a rebate of $100. That was the only reason why I did it, but after this experience, I'm considering doing it also for some of my other electronics just in case. The process was so seamless. I also recommended SquareTrade to a friend who was considering purchasing a TV at Costco and someplace else. And because Costco included the coverage, they decided to purchase their TV at Costco.

We have an HP touchscreen laptop, and my daughter had it in the laptop portion of her backpack, but because she had too many school books in there, the part of the screen that's responsible for picking up touches stopped working properly. It was registering someone touching the screen in a certain spot constantly. I tried to submit a claim online, but the whole method of doing it on the web wouldn't work. It was saying that it couldn't find the plan. So I had to call Allstate in order to get it going, and then they said that they added the plan on, that it existed, and then it started the claim on it. It was easy to get it going, but I would have preferred it working on the web when I first tried to do it. However, calling them was only a minor inconvenience, and they were able to get it going quickly. The whole process of sending the laptop in and getting it back was within a few days. It was quick.

Sent my kid's PlayStation 5 in for repairs. Due to it shutting off randomly and no display. I received an email several days later that the unit was full of insects. And no repair will be done and the warranty was now voided. I used my Home Plus plan I have through my cell provider and took it to a local Asurion location. In two days they told me what was wrong being dust and a bad HDMI port and it will be repaired in a few days. I asked if there was any insects inside of it. They said, "no insects were found at all". I knew Squaretrade was lying to me and I'm glad I had another option to get it fixed and find out the truth. I will never ever, ever, ever purchase another Squaretrade warranty again.

Square trade protection is not worth the price. Filed a claim starting the on June 3rd and was approved June 7th. That’s great. Very happy with that. Received an email on June 5th saying that my “parts” were ordered for my couch that day. It has been 14 weeks now and I have not received any updates, no tracking, nothing and called them to find out what was going on. They have no information on it and will get back to me once they do. After the “parts” get here I then have to wait another undetermined amount of time for a technician to come and install said parts. In the meantime this is preventing me from filing another claim for a different piece of furniture. I’m worried that the protection will expire prior to being able to file that claim. Then while the reps are sympathetic they are unhelpful and the only information I will receive will be via email.

I had a good experience with Allstate. They were quick and reliable. My daughter's Beats headphones were accidentally stepped on, and the head piece needed to be fixed. It was simple to submit the claim online, and the head piece is now fixed. Having an extended warranty is very important, especially when people have teenagers.

They just asked me at the checkout to get a protection plan and I felt it was probably a good idea. Thank God, I did. I was very happy. My computer stopped working. It wouldn't turn on. When I get my computer back, I'll be even more happy.

I filed a claim for my earbuds and they refunded my money because they couldn't repair it. I was satisfied with my experience. I didn't have any hassle. They set up the refund and they kept me informed.

I submitted a claim online with Allstate for my TV. It had no picture and no sound. Now I'm waiting for my check.

Allstate is great. When the TV didn't turn back on, I went to Costco and they gave me a number to call. I called the number and Allstate explained everything. They told me I would get another TV. They mailed a new TV to me and told me to throw the old TV out.

Allstate was fantastic. My Fitbit watch broke, so I filed a claim and it was simple. I was also totally surprised how fast it was taken care of and fixed. I had one problem and sent the watch in. It got back, and it didn't last a week then it broke again. I sent it back and they just gave me a new watch. I'm very happy with the system. The price of the extended warranty is very competitive, and having one is very valuable, unless people wanna spend an extra $150 on something they don't need to.

All the buttons on my Fitbit stopped working. So, any time I wanted to check my watch, I had to raise my arm up to check it. But eventually, it got to the point where it didn't even come on when I raised my arm and the screen was totally nonresponsive. I made a claim with Allstate and it was pretty easy. I just filled out the information online and submitted it. Then they told me it was covered and sent me a new watch. This protection plan works.

I did a TV replacement claim for my mom, and Allstate gave me two options for the TV. I did the claim online, then I spoke with someone about an update 'cause I thought they were mailing the TV to me. When I called, they said Best Buy had to deliver it. It was gonna take too long, so I picked it up.

When my TV stopped working, I did part of the claim process online, and then there was a phone call made after I did it online. Allstate said, "Call the 800 number," and I spoke to somebody. The reps were super friendly. My TV was not repairable from the troubleshooting that we did, so they offered to replace it with something of equal value. However, the model they kept trying to replace my TV with wasn't an equal or greater value than what I had before, and the TVs did not have some of the software like in the TV that I had. For example, my TV had the Comcast built-in app, and the TVs that they were trying to replace with did not.

Allstate Protection Plans was great about answering my questions. I felt like I bossed people around. I’ve never done that before. It was awkward. But they were polite, so they made it a lot easier. And they let me know that it would still be okay to call them back if the manufacturer denied my claim. That made me feel a lot better. I'll tell other people, “You should get insurance. It was okay.”

Allstate's online thing was broken, but once I got ahold of somebody on the phone, it was easy. My fridge is fixed and running again.

Filing a claim for my laptop went well.

My EcoFlow solar generator, model Delta 2 Max asked too much power from the generator. It asked more of it than what I told it to. I had to call customer service. That part is hard. When I tried to do it through eBay's help menu, that was not good. I have to call a human. And I gotta do that horrific process no matter who the company is or just trying to get to a human. But once I got to a human, it was okay. The process happened how it was supposed to.

The air fryer got worn out and it stopped. The temperature wasn't up to par, and it wouldn't cook items all the way through. Allstate paid in full what I paid for it. And I got a new air fryer. I tell all the customers I ring out I would purchase the warranty. It’s very dependable.

I needed some insurance policy because the device was my kid's using. Allstate was offered to me. I filed a claim because the glasses completely broke off. The claim process was not difficult. Just a few documentations were needed. There was some follow-up and some further documents and pictures of the damaged item.

Our 58-inch LCD 4K TV stopped working. Everything was okay when I submitted a claim with Allstate. It was very easy. I needed the receipt and the pictures, which I expected. They replaced the TV. They were simple to work and they got results done. The process was smooth and I was satisfied 100%.

Everything went well in my recent claim for a refrigerator. The icemaker wasn't working. The reps were friendly. They offered to walk me through it. I was trying to wait one day, unplug it, and see if it would work again. But my food was spoiled. I said, “Can I have a tech? Let him come over? That way, I won't lose the food.” The rep said, “Yeah. That'd be fine.” They sent a technician and the parts came in. And he fixed it. My experience with them was quick and good.

I purchased a lot of protection plans. The most recent one that I got a refund for was the refrigerator. The ice maker in the bottom quit working twice. They came out in May, and they came out in August and said it was unrepairable. The issue of the refund was very quick. It took less than a week. The Allstate reps were super polite, but it was very apparent they were reading from a script, and English was their second language, so it was hard to communicate with them. Sometimes they weren't getting what I was saying and I couldn't ask a question that was out of the ordinary because they would not have an answer for you. But everything else was fine. It was also fine to work with their website. The techs they hired, the local people were good to work with.

We purchased a protection plan for our refrigerator. We filed a claim but it was non-repairable. The claim process was also slow. We had to make several calls.

Allstate sucks. I bought a bunch of headphones and a bunch of protection plans. The headphones stopped working after a while. I filed a claim to get the replacements but Allstate was saying they needed the box and the numbers. I told them I didn't have the box but I sent the documentation from eBay, where I bought them, three times. I was trying to figure out which one was which and which pair was which. Every one of the reps was so polite and nice about it but they kept telling me to send stuff in. They were like a referee playing by the rules and I understand that. After the third time, I was done doing it and I asked them if I could at least get a refund on the warranty. I didn't like not getting anything out of it.

I got a $50 drone for my kids for Christmas. It's not working and it's still sitting here on my desk. The battery wouldn't charge. I filed a claim a month ago but I haven't heard anything back from Allstate yet. Something didn't make any sense on the email that I received when I did the claim online. It says, "Choose item," but it doesn't let me click it. It's grayed out. Now it says, "SquareTrade page cannot be found." I don't know what to do about it.

We filed a claim for a big Roku TV that had no WiFi connection. I called in a claim and explained it to Allstate. We tried to troubleshoot it and, finally, they said, "No, the TV is not gonna do it." They reimbursed me my money and I went and bought another one. I bought the protection plan again. I want to have myself taken care of.

I've had good and bad experiences with protection plans. I typically don't buy them but for the cellphone, it wasn't that much money to get the Allstate plan. I've had to file a claim against one thing that got broken, and Allstate took care of the issue. I was satisfied with the result. I was glad I had Allstate and it worked fine.

We've used Allstate for a few items, most recently for a workout bench. Filing a claim was very easy. I went online, found the merchandise and put in a claim. They offered us a substitute merchandise but I didn't feel it was equal to what we had. I gave them a call and they gave me all the money back.

My son breaks his glasses often, so any time I purchase a new pair, I purchase a plan. When I filed a claim with Allstate, it went well. Initially, when you're doing anything online where you have to follow directions and upload this and that, it seems to be a little bit more worse than making a phone call. But since I've had to do it more than once, it's not been a hard process. Allstate sent a check for the amount of whatever I paid for the glasses. It's a good investment and there's no hassle with the refund process.

Every single claim I have had they avoid paying. They come up with every excuse possible. This is clearly a scam. I currently have a BBB claim open and will be filing an Attorney General claim as well.

How in the world do you sell a plan that is bogus. I bought my son the Swagtron skateboard. It's had trouble charging since the start! He tried to charge it and try it again after a while. Pushed off and that thing snapped in half! Not covered even though it was properly used and he was under the weight limit. Owned less than a year.

So I have paid monthly on my dad's phone for years and when I file a claim I am met with they send out used replacements. Seriously, he has a flip phone which is $50 or $60 new at Target. I will definitely be cancelling the insurance at this point.

Made me jump through hoops to get a replacement TV. Although there was a documented, known issue with my LG set, Allstate made me submit no less than 6 photo and video files showing the problem and the requirements they demanded became more difficult to provide each time. They hope to make the consumer walk away in frustration. Then, when I finally satisfied all of their rigorous requirements, they only offered me one model of replacement TV which retailed for less than 1/2 of what I paid for my set 2 years and 6 months ago (I bought a 65" LG for $1,000 at Costco and they replaced it with a $400 Hisense set). I will never again purchase an Allstate policy.

Great! Smooth and easy! Online portion was simple, mailed it off and it came back quickly like new. I was very pleased with this insurance. I would recommend Allstate insurance (via WalMart) to my family and friends. All insurance should be this easy and stress free. I hope to never need to use this insurance again but I am happy I purchased it.

Plan Number: **. Purchased LG 75 in TV from Walmart $768 on 8/17/2022. Purchased protection plan $99. I have had nothing but trouble trying to get TV fixed. Filed a warranty for not being able to get internet on TV. Went back and forth with Allstate. They said it was a LG issue And LG said that it is covered under Allstate extended warranty. Had the Sprout Internet come out to verify that it is the network card in TV. Called warranty again. This time they approved it to be fixed. But told me that I would have to call a TV repair man & they would reimburse. I could not find one at all (Even thru LG)!! Called warranty again. This time he was going to see if there was a repair company thru Allstate. If not that he already talked to his supervisor about just sending a new TV.

The process was fast and easier than I expected. We were very satisfied with speed of claim acceptance and payment. I could recommend this coverage especially for a careless teen. The shipping process was also very easy. This was the first time I have actually filed a claim on any of the devices that have qualified to be covered.

Excellent service, Professional, polite. I have difficulty seeing, They were patient and kind and helped me step by step. I appreciate their service and recommend them to friends and family members. Before this, I had an HP laptop it was repaired. True to their word I was given a check for CUISINART CONVENTION OVEN and paid in full. The check arrived within a week. I definitely will purchase Allstate Insurance. It is worth it.

Very satisfied with the service and repair of my son’s iPad. Once I finally got it shipped, the turnaround time was exactly as promised. I always purchase the Allstate plans with my Walmart products and continue to be satisfied with every repair. I called and spoke with a representative at Walmart who helped me to get in touch with Allstate through their online claims site. Everything was easy to understand and the shipping details arrived the next day to my email. Would definitely purchase the Allstate replacement/repair plan again.

The claims people did not take long at all to get my claim fixed. They was able to send me an e-gift card the very next day to get a new air conditioner. The person was very empathetic and very friendly. These people were very helpful in getting me a new air conditioner.

I purchased the Allstate accident plan with a laptop that I bought for my teen son and I'm so glad I did. About a year into his usage of the laptop there was a physical mishap that resulted in physical damage to the frame, keyboard and screen. Filing the claim online was hassle-free and the repair itself only took a couple of days! Additionally, I was kept informed on the status of the repair via email, including the return tracking information. This is fantastic customer service.

My experience with Allstate Protection insurance was very favorable. They made it easy and quick to have them repaired. I sent the headphones off on Monday and they were back to me on Friday. I would recommend them when you make a sizable investment in electronics or any item they insure. The online directions were very clear and easy to follow.

Excellent claim experience from the claim approval, mailing and repairs. Good job, I will definitely recommend Allstate to my friends and family! Keep up the good work! This will definitely remove the stigma associated with insurance companies as been plain greedy and impossible when customers make even the smallest of claim on premiums that have already paid.

My husband LOVES his "DAP" Digital Audio Player & when it failed to turn on one day, he was So upset and was looking at having to buy another... I said "WAIT! I have it insured!" He just looked at me in amazement and was Super Happy when the next one appeared at our door!! He's a Happy Camper & so am I... (Having to hear your husband whine is not a nice picture, but to see his smiling face - SWEET Memories!)

I dropped my phone in the lake..too deep to recover but the insurance covered it. Thanks again.. Got new phone with insurance..if it wasn't covered with the insurance I would have spent out of pocket again. With the insurance they sent me a check to cover new phone any other time I would not have gotten the insurance..but my wife insisted I get it working on the lake.

I was having trouble with my HDD/SSD dock, but I didn't know it until I tested it and got the same problems with different drives. I decided that it's time to upgrade with Allstate's help. My claim was approved the same day. The prorated amount was more than I expected. I was given the choice of paper check mailed to me or or prepaid card. I would use Allstate again to protect sensitive electronics investments.

My experience with Allstate was good. My device went out at work, and I got my money for the insurance on my computer.

I was not able to get ahold of the manufacturer. And when I called Allstate I got the Best Customer Service ever. Very understanding on what I was going thru. And was able to help me to the end. To end up with good results. Thank you so much Allstate.

Allstate did not argue or discredit my claim. They were quick to respond and resolved it the next business day. I was given a choice of how I wanted to receive my refund of the full purchase price. I received my check within a few business days. I will also recommend them to my family and friends.

I want to revise my previous review. Shaun **, Corporate Resolution Team, SquareTrade/Allstate Protection Plan addressed all my concerns. He was very quick responding and addressing my concerns and resolving them. This was my first response and I'm retracting my previous review.

I had a problem with a power recliner that was addressed and handled quickly and efficiently. Thank you for your service. The claim adjuster called when scheduled and resolved it. He was very professional on the phone and promised a quick response which was within 4 working days. Thank you very much for your service.

Great and very polite service, excellent in accommodating us the customer with the appropriate service. Very satisfied with Allstate Protection Plans. I did not know that I was going to need a safety plan after my purchase, after all it was worth it. Allstate will replace my broken item with a new one. I will definitely recommend Allstate to my friends and family.

I called in to report that my computer printer was not working. I had received information from a repair shop what the cost would be to repair and the cost to replace the printer. The representative was more than helpful in assisting me with resolving the issue. I explained the problem and we discussed my options. At the end of the day, I was approved for my computer printer to be replaced. Thank You.

I followed all the procedures when returning my vacuum cleaner, they took it apart after they received it and denied my claim because in their own words, they found insects. This was their only excuse for denying my claim. Everything I did was followed directly and Accurately. I am sending you a copy of the returned email that informed me of this ridiculous excuse. They also said no photos of the u ace Ts could be sent.

My daughter had left a cup of water on the table that the cats spilled and the water soaked her Nintendo Switch. We filed the claim on the 18th and already received her repaired switch by the 28th. I was worried because my last warranty plan for the switch actually did more damage to my daughter's switch and we had to buy a whole new one, but this company did amazing. Her switch is working they even replaced the joysticks on her controllers which I didn't know needed replaced in the first place. They went above and beyond and her switch screen was in the same condition I left it. Only downside was they removed her tempered glass screen protector (I assume she had cracked it and they were making sure it wasn't the screen) so I do need to get a new screen protector but best warranty plan we have had so far! Will definitely buy from Walmart so I can have the same warranty if I get another item.

The company has quickly resolved the issue for me. I am very appreciative of Allstate Squaretrade. I was surprised that they take our reviews seriously and they respond quickly. I think the company deserves a great rating.

When my TV went out unexpectedly, I thought I was out of luck after trying every troubleshooting trick in the book. I was pretty bummed, but then I remembered I had an Allstate protection plan! Relief washed over me as I filed my claim, sent in the necessary details, and just like that—bam! A new TV was on the way. Huge thanks for making this process so quick and easy. I was dreading the idea of buying a new TV, especially with football season around the corner. You guys truly saved the day, and I couldn’t be more grateful! Thank you again!

Allstate's service was annoying because it felt like I had to do more of the work than they did. I got the warranty on a couch. I have it on a few things because I bought a bunch of furniture and I put protection plans on them. The motor went out on one of the electric chairs, so it wouldn't extend up. I called Allstate to file a claim. They told me to do it online. So, I created the account, and creating an account wasn't bad. That was easy. I just had to download the app, log in, and register. Once I did all that, my plan auto-populated in the system. They showed them up there. But when I went to select it, since I just bought it, they thought that I had a manufacturer's warranty. So, they wanted me to call the manufacturer and get it repaired. I was like, “But they told me that the coverage starts day one.” I don't understand. They were like, “Well, furniture comes with the warranty.”

Allstate offers a great protection plan for eyeglasses. At first, I was hesitant to sign up for eyewear insurance. Yet, after I accidentally scratched my lenses, boy am I glad I did! It was very easy to file a claim. Allstate was very responsive and provided me with a quick settlement. Given my experience, I highly recommend this coverage.

My 50-inch Samsung TV was just over two years old when in just one day, the screen suddenly failed and the picture stopped completely. I notified Allstate under my extended service plan, that I had purchased with the TV when it was new, and after just a few communications, including proof of purchase, claim documentation and a few photos and video, they offered me a new television from a number of choices, albeit a different brand. I am very happy with the selections of replacements offered and accepted a much larger TV from a reputable new off-brand. I usually do not purchase extended service plans, but in this instance, I am glad I did. I will likely buy an extended service plan through Allstate the next time I need a new TV. The new TV was delivered within a few days and the entire claim process was as easy and pain-free as can be. Everybody at Allstate was polite, cordial and helpful.

From the moment I initiated my claim with SquareTrade I felt confident that my claim would be resolved, and it was. They sent out a new unit after my explanation of the damage and that was it. I'm a very satisfied customer and always protect my electronics with Square Trade warranties.

SquareTrade called back today to ensure that the situation was resolved. Apparently there was a discrepancy regarding defrosting the refrigerator, and they scheduled the repair after I called back and told them that turning it off and leaving it open for 24 hours was not feasible. I appreciate their fast response and stand corrected on my harsh rush to judgment.

A representative of SquareTrade reached out to me by phone after I left a bad review. They have issued a Walmart gift card to me for the full price of my failed dehumidifier. I was pleasantly surprised that they were so proactive and so prompt. I consider the issue closed to my satisfaction. I have changed my review from 1 star to 4 stars. I would have given 5 stars if the refund was an option in the original replacement selection list.

WHAT A TERRIBLE EXPERIENCE!! We purchased a Samsung smart TV from Costco in October 2019, and purchased the 3yr extended Square Trade warranty at the same time, for a total of 5 yrs. Last Saturday our TV screen started to fade and go dark on one side, and bright white light was shining up from the bottom of the screen. We tried adjusting the brightness, screen res, etc. Nothing helped. I went online and filed a claim on Sunday at 11am PT. I uploaded photos of the required receipts and proof of Allstate paperwork, which was confirmed back via email at 11:14am PT. The email said we would hear back within one business day with next steps. Between Saturday and Tuesday I spoke to four different customer service reps, each of whom transferred me to someone else who they assured me would "resolve the claim." NOT ONE OF THEM DID.

The tablet got knocked off the table onto the floor by a feline. I sent it to be repaired. They received it on a Friday, fixed it on a Friday, and I had it back on Tuesday the next week. I'm very satisfied other than getting the shipping label to ship it out. I had a hard time. I got an email and there was a blue space that said, "Print label." I would click on that and it would do nothing. It took me four extra days to get the label. I sent Allstate Protection Plans an email and they sent me the same email back but that button did not work either. They finally sent it two days after as a PDF, which I got printed. After it happened and I contacted Allstate, it took me another week before I could get the label printed. Be sure that when they send the shipping label that it is with the email. Even if they sent it as an attachment. An attachment to an email would probably be better.

After many phone calls and writing this review, I did receive a call from the company offering a more fair resolution to this issue which I accepted. While I appreciate their efforts, I wish the accident and damage never happened. More importantly, I hope customers that have any future issues like mine, get a fair resolution without jumping through so many hoops.

I bought a side awning from Amazon that I put Allstate protection on. There are a lot of stuff. I also bought one recently. I already filed a claim and it has been good. I had to contact customer service to send information and at one time, to figure out how to make a claim the very first time. So far, so good.

There needs to be a different way to check with the item if something happened or if there is a case for the item. Something's missing. Because I didn't find a way to know what happened after Allstate Protection Plans contacted me and told me to choose the item. I emailed them twice, but I had no response. I felt the case closed. I didn't receive a camera. I still have the old one with me, but nothing gets any improved. The last time when we went to buy a TV, they asked us if we wanted a warranty. We said no, because I had a hard time with the experience I had with my camera.

We're using Allstate now for a washer, and it’s going just fine. The problem is we had to call Maytag, and Maytag sent us the wrong part. The repairman came out and he said, "They got the wrong part that will fit your machine.” The repairman knows what's going on. He ordered another part that's gonna come in. Allstate arranged everything for the repairman to come out and everything. I appreciated them helping us.

I called Allstate for a lawn mower claim, and I spoke to a representative. They sent me a link, and I had to do that part of it. They reached back to me and let me know that at this time they were sending me the refund. I purchased the item at Target with Target credit card, and that was how it was handled when they determined that it wasn't gonna be fixable because of the value of it. They refunded me the money for it once I sent them the information. They put it on a gift card. It wasn't very long. They did what they needed to do on their end. I appreciate that I was able to get the funds refunded since they couldn't fix it. That was helpful.

I got my Allstate policy through Walmart where I bought the computer at and I made a claim when it stopped working. They sent me my refund then I went and bought one for my son. Initially, once they looked up my warranty, it looked like a new one. But the item was a refurbished item, so there was a little back and forth and it took us a little bit. But overall, everyone was nice and it worked great for me.

The panel in our television, one of the backlights burned out. Allstate sent a repair person to my house who brought a replacement screen and installed it. It is working back to normal now. The reps were helpful. They understood what I was trying to do. Worked on the troubleshooting steps required quickly and we were able to schedule a repair in 20 minutes. Overall, it was an easy experience. However, I had to enter a bunch of information online to get in touch with a person. When I spoke to the person, they had to ask for all the same information. It seemed a little duplicative 'cause they should have had that.

I purchased Allstate for a dining room table and dining room chairs. We have three kids and I wanted to make sure it's covered if it's damaged. We had damage on the table where the screws were coming off and there were tears in the chairs. I submitted a claim online and they called me, they needed more information. It was easy. They sent me checks to purchase new ones.

I purchased Allstate for my refrigerator. I called them initially. They sent me instructions. They said I had to defrost the fridge, which meant we had to unplug it for 48 hours and then plug it back in to see if that fixed the issue. That was a pain 'cause that took us two months before we got in a position where we could do that. Our issue was the ice maker and that did not fix it. I called back two months later and they sent the parts to me and fixed it. Everything went fine after that.

When I got the futon, it was defective. I still had a warranty from the manufacturer but I couldn't get ahold of them. I told Allstate and they solved it right away. They told me how to go through it and everything was through email. It was easy and they were really helpful. I would recommend them because they were fast on the claim. The insurance was 20-something dollars but I got paid for the whole futon.

They were very helpful to get me all the information I needed and it was super easy to get the claims process started online with Allstate. Once I got the claim number, the appliance company called me and scheduled appointments from there. A repairman came out and replaced a part where the buttons light up on the washer. It didn't work later that day so they had to come back out and fix it. There was a hose that came unattached. After four weeks, it stopped working again. I have been without a washer for two weeks now. They were supposed to come out Monday but the wrong parts were ordered.

I filed a claim with Allstate for a Fitbit watch that stopped tracking. They said they fixed it though I haven't even tried it since I got it. They were timely.

The computer went black and fluttered. I made a claim online with Allstate and they responded the next day. The solution was to put cash buy-out and put it towards another one. And I got the funding a day and a half later.

STILL WAITING!!!! I took the broken laptop to a shop as instructed, told it cannot be repaired. I submitted (uploaded) the proper documents and was told it was received and to wait 24-48 hours to get a resolution. That was over 10 days ago! They keep saying they cannot reach the repair shop, however the e-mail and phone number is on the invoice that was uploaded. I have visited the repair shop 3 times since I filed this claim. Every time I call, I'm told to follow the instructions in the e-mail.... still zero resolution... waste of money and effort. I would NEVER use this warranty company again and now I am without a laptop and have to buy a new one - more money out of my pocket - which was why I paid for the warranty to begin with.

I was very pleased with my experience. Once I filed my claim it was only a few days before I received my new item. I received my item in a timely manner. Nice new watch, charger, and band. I was very pleased with your service with Allstate and Square Trade.

I started this claim on August 2nd. I was emailed a link showing the only TV that was available in 50 inch at that time so I chose it. I received email updates over the next few days about shipping and where it was coming from (Best Buy). ETA was 12th August. Yesterday the 14th, I called the Allstate number from the email. The gentleman I spoke to gave the order # so Best Buy could trace it. Best Buy said the TV wasn’t In stock when it was ordered and the soonest they might get it was 26th of August.

Even tho I didn’t talk to any person all the claim was done online. There was a fast response. I had my refund in just a matter of days. I will be getting insurance on all my major items and would recommend it to anyone buying a major item. All I was out was the insurance money and the taxes on the item.

Had an accident on the river and was able to get my phone replaced in 5 days. Being able to make a claim and getting my phone replaced was quick and easy. The efficiency and time of my return was short. I will be recommending this plan to my friends in the future. Awesome job everyone. Thank you.

I was suppose to receive an reimbursement check by August 9 and I still haven't received it. I have received multiple update emails. I'M REQUESTING REFUND FOR INSURANCE AS WELL or A GIFT CARD FOR WALMART, For my inconvenience of still having to wait and No one giving me any answer as of yet and it is now August 14.

Allstate is a hard company to speak to customer service. I’m 67 and it’s hard for me and the internet. It took me over 5 days to finally have someone help me. It’s crazy that we have to supply the receipt that was 1 year ago. Target corporation was good. They supplied the receipt. But I don’t that should be necessary. When we buy insurance it should automatically go with receipt. You guys need to make it better for us. I always buy insurance when I buy expensive things.

We explained the issue to the store where we purchased the sofa. They said to file the claim with SquareTrade and someone would come out to see if they can fix the issue. The claim was denied before anyone was assigned to come out. What's the point in having this protection if we can't rely on it. Just a terrible experience and even worse product.

I bought a sectional couch from Wayfair not even two years ago. When purchasing the couch, I made sure to get the extra protection plan. If I would have known now, that this is what I’d be dealing with, I would save myself the money. Allstate, squaretrade has been the absolute worst company to deal with hands down! The frame of my couch is broken in several places, as well as the wooden backing, on several pieces. One of the back cushions has a huge rip, from my dog. I started my claim a month ago. Said they would send a technician out to assess the damage and move forward.

Plan#: **. Claim#: **. My claimed was approved sometime first week of July & Allstate sent me a link to choose a trash can but when I click the link it will just prompt like this: "www.squaretrade.com page can’t be found. No webpage was found for the web address: https://www.squaretrade.com/api/link/v1/provisional-links/1c709153-b04d-41ea-96f1-c2779be90fe5?brandCode=WALMART". Tried to email them several times but no reply either. So, lesson learned. NEVER BUY a Protection Plan From All State because they never send you any replacement at all!!!!

I would like to thank the department that helped me find a solution regarding my washer. I was satisfied with their offer, after speaking with the resolutions team, they were very helpful. Thank you. Monica **

Filing the claim was super easy but that was the only thing that I’d say was the best experience. The first options to replace were ridiculous and the second options although better weren’t as good or better than the original product unless it’s a tv maybe. I wouldn’t recommend purchasing the insurance plan. That’s been my experience so far.

Called and paid the deductible. Was told to bring my phone to the place that will fix it. Had to pay them. They received no email that I had paid. Said it could take 3 days to receive the email from the insurance company. Not happy at all. Almost $200.00 out of my pocket.

Purchased a recliner for my dad last year at BigLots. I put insurance on the chair & a year later the chair is literally ripping at the seam. I have called & escalated my claim three times to be continuously declined. I call the manufacturer, they agree it's a defect on their end & don't understand why it keeps being declined. My only option is to pay for a repairman to fix myself out of pocket or pay $250 shipping fee for a replacement chair piece from the manufacturer. Would never do business with this company again.

I had purchased some high chair bar stool chairs for my dining room and I had them for a minute until one day my chair leg lose its screw and from that my chair leg end up bending. And it cost me to stop using the chair. And Allstate help me resolve my issue and I was able to replace my chair.

The unit arrived at the repair facility. I was told the unit could not be repaired. And therefore was told that the unit was salvaged. But I included a large note asking to remove my cassette tape stuck in the unit. Please send it back to me because it was crucial to me. The tape was salvaged with unit. Not good, not happy, very disappointed.

I had phone protection for 2 yrs 6 months with SquareTrade (S/T) with $19.99 automatic payments monthly. June 2024 my debit card was hacked. I rec'd email from S/T of missing June payment. I called to advise bank cancelled debit card, gave new card # and issued new one. Protection policy re-instated by S/T. Aug 6th I received email from S/T both phone policies cancelled by S/T. I replied to email asking why. Aug 7th I received email asking I call S/T. I called this morning. Representative said policy cancelled 2 months ago and can't be reactivated. I asked why. He said they haven't received payment for more than 2 months.

Resolved - the issue was fixed - he was on time and pleasant. I did not have to wait many days - they came when it was good for me. The service was good - he replaced a broken part - it was a new oven and came with a broken timer.

I inadvertently broke my bracelet and the submission to repair was quick and seamless. After a few standard questions, customer service gave me a claims number which allowed me to ship the bracelet to them right away. Unfortunately my bracelet was unable to be repaired, and so they sent me a reimbursement for the cost of the bracelet.

I am happy to relate that Hector from Allstate Square Trade tireless attempted to contact me to resolve this issue. As I am still not happy that wrong parts were sent to me not once, but twice. I am happy to respond that they kept their promise and reimbursed me for my item since it could not be repaired after trying two times. Therefore, I would up my rating to 4 stars.

All went really well and fast. When buying expensive items at Walmart always get the extended warranty! It’s worth it! The folks at Allstate Protection were very nice and helpful. They had me a new pool vac shipped in a matter of a few days. Well worth the price of the warranty.

Had a door handle break of my GE fridge. The protection plan was great. They sent me a new handle, but, it needed a service person as the screw was sheared off. They said get it taken care of and they would reimburse me. Exactly what happened. Very pleased with the process and support throughout!

They made sure that I was happy with my claim and new t.v. I had no problem with them. They made things so easy and fast and they made sure that my new t.v. Was the same or better than the one they are replacing and that it came in one piece. It worth to insure with them

You went above and beyond. The replacement went so smoothly, no hassle, just a courteous customer service. I am very pleased with your policy and replacement. Kudos to great customer service! I would recommend to everyone. In today's world, it's very hard to get what you pay for, this company keeps their word.

I've purchased several warranties for several items and I haven't been let down on ANY of those purchases, no fussing just IMMEDIATE response to fix, refund, repair or replace the item IMMEDIATELY, I will continue purchasing these warranties for products UNTIL they let me down which I don't think will happen.

There is a problem with the replacement vacuum cleaner. The original brand vacuum cleaner was a Bissell and the one you are trying to give me is a Dirt Devil. The dirt devil does not meet all of the specifications. It does not have all of the attachments and the rewind cord mechanism. I am disabled and the Bissell was brought for a reason to make it easy for me to handle. I own a Kirby which is a better appliance than both the Bissell and the dirt devil, but it was too heavy for me to handle, and it does have the attachments, but I could not use the vacuum cleaner is why I went and spent money to buy the Bissell. I feel that you are trying to give me something that you have but no one wants, and I am being taken of advantage. The customers service person was pleasant and professional.

Worst service I have ever received. My 65 Onn tv started flashing, onn then going black screen. I have filed a claim 3 months ago and I'm still getting the runaround. I purchased a Vizio, wonderful tv. Please stay away from the Allstate Protection Plan. Hope this saves someone from a headache

In March 2024, I purchased a pair of Beats Studio Pro wireless headphones. The headband on the headphones split in half in less than 6 weeks. Not dropped, physical design flaw. I submitted for repair. Headphone headband again split a few days after I received them back from repair. I was assisted with reimbursement for device in lieu of repeating the fruitless repair process. Very happy with resolution.

The initial contact was frustrating. I filled out the online format which asked me for my current email, then said my current email wasn't valid. Then asked me to use another email which I did, then asked me which email I used when I purchased my item and the insurance, which are the email that they said was not valid. Then once they connected all of my purchases in parentheses, to my newer email, then they asked me why I had not used my email which they had deemed not valid. After I got in contact with an actual person the third or fourth time it went smoother. Thank you.

Claim process was very fast and simple. Repairs were fast and done correctly. I would highly recommend. The insurance was well worth it. Out of pocket cost would have been expensive to fix without the insurance. Everything was done online and through prepaid delivery labels and this made the process very simple and quick.

Laptop was opened too far, and the screen stopped working. Screen was repaired and returned quickly. Very satisfied. Glad I bought the warranty since this is a school laptop and contains a lot of schoolwork on it. Highly recommended warranty. Well worth the extra cost, especially for a laptop that will be used as a portable device — being transported from home to school and back again.

I filed a claim recently my damaged eye glasses using the app. I inadvertently melted a mark on one of the lenses. The claim process on the app was relatively painless and only took about 10 mins. I followed the prompts and uploaded photos taken with my phone. Allstate communication was quick, and provided a swift resolution by emailing me a gift card. I was able to use the gift card at the same retailer to get a replacement pair of glasses. I purchased another Allstate warranty with my new pair of glasses because I was so satisfied with my precious experience.

I loved working with all Allstate. The whole process ran smoothly. At first, I was a little worried. However, I can say that my worries dissipated after the first contact. Allstate made every step easygoing. I am happy with the final results, and most importantly I have working dishwasher.

I did this after the transaction. If everyone handled problems the way your company does it would be wonderful. Thank you for your swift, thorough way of satisfying my claim! God Bless! I would be very comfortable buying your warranty service again through HSN shopping network! My experience was what it should be always.

I appreciate the efficient service. After capsizing in boat, my phone had intermittent problems with connectivity. Thank you for processing the claim and approving replacement. You never anticipate an accident, but it's important to have coverage. Thanks for having this available through ** to help customers when an accident occurs.

They were very good to work with. They helped me with my insurance claims on my phone and answering any questions I had and made sure that I was given the correct amount for the phones and I was able to get my new phone without any problems. I will always be sure to get the insurance plans for all of my straight talk phones. Thank you for the great service and all the help with everything. I would recommend your insurance plans to everyone and anyone I know that is or will be a straight talk customer now and in the future.

I purchased a stove from Costco and ended up buying a SquareTrade (Allstate) protection plan. A month before the protection plan expired I contacted Allstate to inform them of problems I was having with the stove. Long story short, they end up having to reimburse me for the stove because the parts were on back order. I am extremely happy and I went with Allstate for this protection plan.

My grandson's PS4 controller stopped functioning properly. No one in our area offered repair service. I was given a full refund in the form of an E-Gift Card. This was done promptly and with a courteous, friendly and understanding customer service person. Thank you for making this experience go smooth and without irritation. I will definitely recommend the Allstate Warranty Plan to anyone.

They said they will refund my money and they will be mailing me a check for the iPad.

I purchased two electric scooters with extended warranties. Since the purchase we have had mechanical issues and submitted claims for replacement. The claim was acknowledged and approved and a response with replacements scooter was provided. However, none of which was acceptable. The replacements did not meet the same criteria or function whereas, none were electric with exception to an item for a 3-5 yr. old child. Nothing additional has been offered and I responded to Allstate and no reply to date.

In attempting to file a claim for the just over one-year old GE fridge/freezer I purchased (stopped cooling AND freezing) it took several calls to AllState/SquareTrade over a period of four days, as the representatives were not well-versed in the process. I finally was connected to GE, who sent a repair technician to assess and then scheduled another date to do the repair at no charge because this issue with the compressor is a VERY common, known problem. Total time from the initial call to AllState/SquareTrade until the repair: Three weeks. To add insult: While the freezer seems to be doing its job now that the compressor was replaced, the fridge is still not cooling at GE's recommended setting of 37 degrees.

Allstate Protection Plans was very fast at responding to me after I filed my claim, I am so glad that I got the extra coverage. I have Allstate protection plan on just about all of my appliances and electronics. You can’t go wrong getting this plan! Please be sure to Keep your receipts handy. I did have to present my receipt.

They covered my headset and sent me another one when mine went bad. The person I spoke with was very nice and helpful. I appreciate that they honored their policy. I have purchased policies on other items and am well pleased. Dealing with Allstate has always been a pleasant experience.

My experience with All State Protection Plans has not been a good experience. In your email 7/24/2024 it was stated that my replacement chair had been approved but, I still have not received my replacement chair as promised in your 7/24/2024 email? So, I am still waiting on my replacement chair to arrive!

They wanted me to take it to shop. There are no shops around me and I can’t take the bike apart to put in my car. I have reached out over a week again. Still no answer. Why did I pay for an insurance that doesn’t pay. And no one can help me.

I did not receive any viable option to choose to my replacement. During the process of filing my claim the options or items to choose for my replacement were inaccurate. I need my (L)&(R) AirPods. Water damage, fall damage, no Siri function available. All caused by accidents. I’m a bit discouraged about buying insurance for my products. I’ve been waiting for 2+ weeks.

I sent my laptop in to be fixed. I had it back within a week. Working like new. They kept me up to date every Step of the way. This is the best insurance coverage I've ever had. I will definitely renew. And when given this option when I buy other items, I always get it.

I’m very upset the way you handle this claim. I am a senior citizen. Is 70 years old. When I buy a warranty I thought if something happened, "Oh one less thing I have to worry about buying." I always try to put protection on whatever I buy because of my income. I was under the impression if something go wrong with my TV you will replace. What’s the use of having a warranty if you only going to give me my money back. How about the interest since you held my money so long? You reimbursed me for a TV that I got on sale two years ago. the cost of living went up and that’s what you pay me back. I can’t buy TV at that price no more plus you kept my Warranty money. You should have gave me back my Warranty money. I feel like I’m getting the short end of this stick. What’s the use of having a warranty. Please explain what my warranty cover.

3 weeks from the start of the claim before anyone can come out to repair the TV. They sent an email saying “your provider will call you” to setup the repair date. No call for 5 days, I had to call in to get an appointment. We have a box of parts sitting, waiting for an installer. Should be interesting.

The people working there were Very nice and helpful. The only problem I see is that the keyboard was not included in the warranty because that is part of the computer. You can not do anything without the keyboard and the keyboard charges the pen. So I have to buy a keyboard that my only complaint.

Absolutely the worst service available. Yes they finally covered my washer but it took 3 weeks to get a decision made. Everyone you speak with must read from the same script. Can't give you a straight answer and always deferring the issue to the "team" that makes the decisions. If I know ahead of time on my next purchase and I am aware it will be covered by this company, I will request a different plan or buy elsewhere.

I purchased this scooter as a birthday present for my 13 year old granddaughter. The scooter developed a clicking noise and then issues with the speed. I called Allstate, who told me to call the manufacturer; which I did. The manufacturer told me I didn't buy it from them and to go back to AllState. This is the answer I got from AllState. "We will email you places where YOU can take it to get fixed, YOU will pay for it, and we will reimburse you with either a WALMART card or will send you a check in 12/14 business days". I will never buy AllState insurance on anything again. Currently I am contacting my lawyer to get the replacement scooter which I should've gotten in the first place!!

When I bought my at Costco I bought a extended warranty, my tv stopped working around July 12, and these people have give me the run around for 3 weeks and tell me one thing and never follow thru, I'm still waiting, waited for a technician on the 29 and no one showed up

My phone which was purchased months ago is a 'DUPE or DEEP FAKE,' which I found out when I took it to UBREAKIFIX for troubleshooting, while they were able to verify it, because I am unable to get mobile service from any of the Mobile Service Providers with an e-SIM nor a Physical SIM, and it really needs to be [[REPLACED]] and not repaired!