Allstate Protection Plans Reviews

I found that if I don't do it right then and there and correctly, I would not know what product it goes with. And when I'm shopping on Amazon and I may purchase three or four of them together, how could I tell which one went where? It shows the amount of money that it goes between the spread of amount of money that I purchased it. But it doesn't make sense. It's awful and it's frustrating sometimes. So, I couldn't print all this stuff out and put it on my printer and be able to go back to it easily and find out what goes where. I've done it for a while and I figured it out, but I would staple it all together and put it in my file cabinet with my paperwork for my item with Allstate. There was no secret number that went with what I bought with it in the early days.

The last thing I did was I had to return a printer. I called Allstate and told them about the issue I had. They sent me a voucher through my email to get another printer and told me to do whatever I wanted to with the printer I had. They didn't want me to send the thing back to them. Cost them too much money. I had to come out of pocket just a bit, but not much.

My concerns for other people and even for myself, is if I don't have it at the time to send a box with technology in it to them to get fixed, which would cost me money, that means I won't be getting it fixed off the warranty. They keep the claim open until they feel like you're supposed to send it. I'm having a little difficulty with that one right now, but most of the claims have been easy. They just tell you the refund amount and give it to you at the store. Most of my purchases are at Walmart. So, they give me a Walmart card, and then it goes from there.

When I was having trouble with my Switch, I contacted services. It frustrated me that day, and I haven't called back yet. I also sent an email, but I haven't gotten anything. The website is great. It would just be nice to have someone to chat with more. Also, if you wanna stop a claim, it has no option to stop the claim. It gives you an option to cancel the warranty, but if you wanna just stop a claim at that time, it's a little hasty for me to pay for me to send it in for them to see what's wrong with it, and then tell me if it's feasible enough or they're gonna send me back my money. Allstate is very beneficial. It's necessary. I love the amount because I got a fair price for the amount of years. I really enjoy and I'm gonna keep buying my protection plans especially from Allstate. I have multiple positive things to say about them.

The next night, I sent them an email. Within 30 minutes, I had a response. They wanted me to tell them what was happening and what I had done. Then the next contact said, "Stop using it immediately." I came out in the middle of the night to get a drink and all my burners were on. They were flaming red. It freaked me out. I even tried to lock it because there's a mechanism where you can push one of the sensors and it should lock the whole panel. The lock didn't even work. They wanted me to send them pictures of what the controls were doing. I sent them pictures and like I told them in the email, I said, "It's hard to send you pictures of something that does what it wants, when it wants." Sometimes it'll do it, sometimes it won't.

They asked me to have somebody come out and look at it, and I would pay for it then send them the bill. They said they would authorize $35. I said, "You're not getting anybody in this country to come out for $35." That was the first problem. I called a bunch of people and nobody had any information on this cooktop. I called electrical people because they wanted me to have somebody electrical come out. Then I started calling appliance people and the appliance people had never heard of this unit and didn't know where they would be able to get parts to fix it. Nobody wanted to come look at it. I told them that. Then they offered to send me 80 bucks and close the claim. I said, "No. I paid a lot more than $80 for this unit and I'm gonna have to buy another one." They're now over $250. They didn't even respond after that.

I went ahead and contacted Allstate again because I've done everything everybody asked me and I was still stuck. They said they were gonna pay what the claim was for and sent me $236 on a prepaid Mastercard. I have spent more than that buying another stovetop. But I'm good. The process was awesome and I understood why they had to send me to the manufacturer. I had a problem finding a 36-inch cooktop though and I ended up having to wait a little bit. I went directly to Allstate and bought a protection plan for my new unit because the people I bought it from on eBay did not offer an Allstate protection plan. I'm selling iPhones on eBay and some of them have a manufacturer's warranty left while some of them only have a partial manufacturer warranty left. I would like to be able to offer people a full warranty. I would like to know how we can offer Allstate to our customers.

I ended up having my phone in my pocket, getting gas, and it fell out of my pocket face down onto the blacktop by the gas station, and cracked my screen. It wasn't even a couple months old. It was a $335 repair. I just deposited a $250 check last week. 85 bucks is a fair deductible because it's an expensive phone but I got back 250. My 120 is paid for two times already and I still have coverage. That's the first thing that happened to my phone in years, because the last time I had something happen, I didn't have insurance then. If you don't need it, fine. But if you do need it, thank God you got it.

This claim was fairly easy to submit and figure out where to go. I submitted everything and then I ended up with an email back where it said I was approved and told me to go somewhere to get it fixed. I already got it done. So when I responded back and when it's already been fixed, there's a little bit of redundancy on the whole getting it done. But I had the check within the week. I already exceeded the purchase cost in money back in recovering a repair on my phone. But the Wireless Advocates is no longer in Costco, so we won't be able to buy phones at Costco anymore. Hence, I won't be able to buy the Allstate Plan. We just got phones in August and I had my last phone for four years, so I'm hoping to ride this one out for a little while, but I'm still bummed.

I called Allstate back and it was taken care of right then and there. So, this is the second time that we've had this happen. It wasn't explained to me till the second time. But it doesn't matter. The guy that I spoke to was a fellow gamer himself, and so he understood the frustration and disappointment when you start having issues and then you can't play. Then you gotta go to the store and call about the money, et cetera. So Allstate sent over an e-gift card.

The gentleman told me that if there was a difference in cost, and if we submit the receipt, Allstate will end up giving us the difference somehow. But I told him, “I think the difference is only a couple of bucks. And I don't really care for the convenience and all that stuff. You guys are already doing us a big enough favor.” Granted we're paying for the insurance, but in my opinion, it's a big enough convenience just to get the majority of it back.

Overall, the people at Allstate have been very patient and informative. But it would be nice if everyone across the board was trained the same way. If there is a drastic difference in cost, the people should know that the customer is being told that you do have the option to submit the receipt or however the process is to be able to get the money back.

I used to be a manager of a call center and I know it's important that everyone's on the same page so someone is not telling the customer something and then they call back and someone tells them something different, or they're not knowledgeable of the product. But other than that, I've always been extremely satisfied with the entire process at Allstate. Every rep that I've spoken to has been very nice and helpful.