Allstate Protection Plans Reviews

I filed a claim back in January. I filled out the claim form online in detail, and Allstate sent me an email saying, “Call this number when you're available.” I called the number. They would have thought that I never filed anything online. They started right from the very beginning with all the same questions and it seemed I wasted my time putting it in online. There was an electronic issue with it where some of the lights were in constant blinking mode, so Allstate sent a repairman out. He evaluated it, ordered some parts, came back and put them in on the next visit, but he still missed one part. The odd part of the story is he told me he would order another part to fix the job completely. A week later, I got an email from Allstate saying they declared my refrigerator a total loss. They're willing to replace it but it's weird.

As I tried to explain to them in an email, the refrigerator is working. It's just that the repairman said it would not work forever because it has a short in it for sure and it needs a new wire. He said we have to replace the wire, but Allstate doesn't wanna troubleshoot it any further. They sent me a notice saying, “Sign this affidavit.” I haven't signed it. I'm still thinking about it, because it's working right now. Also, when I got the email saying Allstate wanted to replace my refrigerator, I called the number and I couldn't chat with someone. I had to do an online chat, which is fine. When I did it, the rep wasn't empowered to do anything. He couldn't even forward my issue to anyone. He said, “Once payout makes a decision, that's the end of it. There's nothing we can do about it.”

The repairman who came out was very nice. The machine started spinning for him, but the doors wouldn't open when he shut it off. When you turn it off, it doesn't turn off. It just kept going and going and the door wouldn't unlock to let anything out. He figured it was the motherboard and not the part that they had given me. They supposedly ordered the right part and were gonna let me know. But then I got a note saying that my appointment had been changed to a different day. Then I got a call from another one about the same thing and got a different appointment the week after.

They've got a couple of people working on it and somebody's not talking to the other one. You'd think after the second one that called to make an appointment, they wouldn't make a third one until that second one was not a show. I've worked in insurance all my life and you go into a policy, you can read everything in the system, what's going on with that policy. I don't understand how they could be any different. When I talked to someone, they were very professional and very nice. But I still don't know if they know what they're doing. Maybe it's my area because I live out in the country in a small town. But to offer something somewhere and not have anybody that fixes stuff does not make sense. If they can't do anything, then the protection plan is not very valuable.

The company said they couldn't come because they were coming from LA. I couldn't argue with it. They were gonna come on a Tuesday, and on Wednesday and Thursday, I work all day and all night, so I said, “Can you come on a Friday?” They said, “No, you can't do that. You have to call the day before to do an appointment.” So on Thursday, I called and told them I needed an appointment. All of a sudden, they were like, “We're gonna come in the morning.” I said, “But I thought you guys said he couldn't come in the morning because he's coming from LA.” “Oh, yeah, but he has an appointment over there in the morning so he can't.” I was like, “He had an appointment with me. How come they couldn't come in the morning?” I said, “Okay. That's fine.” I needed my laundry machine fixed, so what could I do?

Other than that, everything was great with the customer service at Allstate. It was just the customer service from the company that came was a big hassle. If I would have had another option, I would have, but that was the option I was offered. Everything else was great. Allstate told me they were gonna send me the item that the laundry needed when they took the assessment. They did send me everything needed, so when the two guys showed up, they didn't need anything. Everything was here on time. They used the part that Allstate did send. During all of that was hassle-free. Allstate is a good company because I've already had them for my cars for years, so I knew right away, when it comes to Allstate, I would definitely recommend it.

The spinning brush on the device stopped working after a couple of months. It was still covered under a manufacturer's warranty. However, the brand that I purchased didn't come with any manufacturer contact information. So, I was able to use the Alexa app for the website. I went to the website, and did a robot chat and I was told that they didn't offer stuff like that. I said it’s on the box. So, I had to reach out to Allstate through the Walmart app because that's where the policy is. I was asked simple questions like when I purchased it and what item it was. The rep looked it up in my previous transactions and pulled it up and confirmed the device. Then, I was asked about the manufacturer's warranty and was advised. I simply explained what happened and put me on hold while they worked it out.

The next thing I knew, Allstate was offering me a backup alternative that had three choices and I made my selection. It came from Amazon.com and was delivered the next morning. It happened very quickly. Allstate resolved my issue immediately. It was perfect. There wasn't any delays in my claim to be accepted or approved or fulfilled, as well as in the delivery of a replacement item. They didn't require me to package up an old item and send it in, probably because it was broken. They were very helpful and supportive. Everything worked out very well and I was very pleased.

The replacement device is a different brand. So, they didn't send me the same thing. Some places replace it with a refurbished item. With Allstate, everything was brand new, a newer model, and a more upgraded operating system. So, I was very happy about that. Allstate is quick and responsive. Overall, I'm satisfied. They have an easy process to navigate on the customer side of things.

A key reason I favor purchasing protection plans is for peace of mind when buying gifts far ahead of celebrations, like birthdays. I often grab items on sale and store them away, but sometimes they fall outside the store's return window if issues arise when it's time to gift them. Without the protection plan, addressing such problems would be tricky.

While my overall experience filing claims with Allstate has been fine, my latest claim had a hiccup. The product I wanted to exchange was being swapped for a downgraded version that wasn't suitable for my older grandchildren. Allstate did ultimately resolve this by offering a more comparable replacement.

Despite a minor hiccup with a link not working properly on my phone which led me to unintentionally order the wrong replacement, Allstate generally did a good job helping me out, although that particular mix-up caused me some inconvenience.

Regarding the costs of Allstate's plans, I'm noticing a price increase. I recently purchased two trampolines and instinctively bought the protection plans without checking the issuer. Usually, it can be logged on my Walmart account under Allstate or SquareTrade, which turn up in my profile subscriptions.

Although there are smaller items that I don't file claims for to save time and effort, I make it a point to do so for the bigger, costlier items the kids depend on.

I've found online claim submissions and phone support both effective, leaning towards phone calls when certain manufacturers aren't listed online. The customer service reps are helpful and familiar with my account history.

Overall, while there have been ups and downs, my experience with Allstate has been satisfactory.