Allstate Protection Plans

Allstate Protection Plans Reviews

formerly SquareTrade

Allstate Protection Plans Reviews

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Overall Rating
4.2 out of 5
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About Allstate Protection Plans

Allstate Protection Plans offers device warranties and protection. The company has programs for every type of tech device and offers online claims, free shipping on repairs and no hidden fees. The plans are serviced by SquareTrade, an Allstate company.

Pros & Cons


  • Coverage for most devices
  • Affordable plans
  • Cancel anytime
  • Accident coverage


  • May never be used
  • 30-day requirement for most devices

Bottom Line

Allstate Protection Plans offers device protection for smart devices, appliances and TV. Its warranties are rated highly but may be an unnecessary expense over the life of the device. Premiums start at $5 per month.

Featured Reviews

Wildwood, FL

I purchased a brand new bike from a retail store along with a referred company to come assemble the bike and this warranty. The bike was never put together right and parts were br...

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Statesville, NC

I had to file a claim and it was quick and easy. I highly recommend Square Trade! Received settlement check in a timely manner. I will purchase in the future. I’m a very happy cus...

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What is Allstate Protection Plans?

Allstate Protection Plans' device protection plans cover new and old devices, ranging from smartphones to smart refrigerators. Here are the devices that can be protected by Allstate Protection Plans' warranties:

Allstate Protection Plans' smartphone plans cover new and used phones and provide continuous coverage if you upgrade your phone or switch carriers. Single plans are available for one to five phones, or you can choose a family plan covering up to four phones. Repairs may be completed in-home, through the mail, at a local repair shop or at Apple’s Genius Bar.
Warranty coverage is available for laptops valued up to $3,000. Plans extend from two to three years, with deductibles ranging from $0 to $75. The laptop must have been purchased within 30 days of your coverage date. For laptop repairs, you mail your device to Allstate Protection Plans using a prepaid label. Desktop computers can also be covered for three to four years.
Most iPad models can be protected with a two- or three-year Allstate Protection Plans warranty. Zero-deductible plans are available, and other policies have a $49 deductible. Coverage is only available for iPads purchased in the previous 30 days. iPads are repaired using Allstate Protection Plans' mail-in service.
Allstate Protection Plans covers appliances costing up to $3,000 with a three- or five-year warranty. Coverage is only valid for appliances purchased in the last 30 days. All appliance repairs are completed in-home.
Allstate Protection Plans provides two- or four-year protection plans that cover most major accidents and malfunctions for TVs that cost up to $3,000. Most TVs are repaired by an in-home repair technician within two days. You must have a receipt proving the TV was purchased in the previous 30 days to purchase coverage.

Allstate Protection Plans' coverage varies by device, but some of the common issues and accidents that are eligible for coverage include:

  • Cracked screens
  • Liquid damage
  • Battery failure
  • Touchscreen failure
  • Speaker/audio failure
  • Charging port failure
  • Screen failure
  • Hard drive failure
  • Unexpected leaks
  • Remote failure

How does an Allstate Protection Plans warranty work?

You can file a claim with Allstate Protection Plans online if your device is damaged or malfunctioning. While many claims are approved instantly, you may need to speak with a Allstate Protection Plans representative to complete the claim filing.

Once your claim is approved, there are a few ways your device may be repaired.

Repair TypeTime EstimateAvailability
In-HomeSame daySmartphones, TVs, appliances
Local repair shopSame daySmartphones
Apple Genius BarSame dayApple smartphones
Mail-In2 - 5 daysSmartphones, laptops, iPads
In-HomeSame daySmartphones, TVs, appliances
Local repair shopSame daySmartphones
Apple Genius BarSame dayApple smartphones
Mail-In2 - 5 daysSmartphones, laptops, iPads

If Allstate Protection Plans is unable to repair a covered device, it sends you a replacement or reimburses you for its cost.

How much does Allstate Protection Plans cost?

The cost of an Allstate Protection Plans warranty varies depending on the product, with smartphone coverage starting at $8.99 a month and television coverage starting at a one-time cost of $29.99. We’ve charted out the monthly or one-time costs and deductibles for Allstate Protection Plans' coverage.

Smartphones$8.99 to $19.99 a month$25 to $149
Laptops$89.99 to $549.99$0 to $75
iPads$109 to $259$0 to $49
Appliances$99.99 to $399.99$0
TVs$29.99 to $349.99$0
Smartphones$8.99 to $19.99 a month$25 to $149
Laptops$89.99 to $549.99$0 to $75
iPads$109 to $259$0 to $49
Appliances$99.99 to $399.99$0
TVs$29.99 to $349.99$0

Allstate Protection Plans FAQ

Does Allstate Protection Plans repair or replace?
Allstate Protection Plans repairs qualified devices if possible. If it can’t make repairs, it replaces the device or reimburses you for its cost.
How does Allstate Protection Plans insurance work?
Allstate Protection Plans repairs or replaces covered devices as long as the damage is caused by an approved accident or malfunction.
How can I buy a Allstate Protection Plans warranty?
An Allstate Protection Plans warranty can be purchased online or over the phone.
How do I contact Allstate Protection Plans?
You can contact Allstate Protection Plans by phone or chat from 5 a.m. to 9 p.m. PT. Claims can be filed online 24/7.
How long do you have to buy an Allstate Protection Plans warranty?
Smartphone warranties can be purchased at any time, but other devices must be covered within 30 days of purchase.

Is Allstate Protection Plans worth it?

Allstate Protection Plans' warranty policies provide comprehensive coverage at an affordable price, and the company offers a 30-day risk-free trial to guarantee your satisfaction. We recommend Allstate Protection Plans as an affordable device warranty provider that covers many common accidents and malfunctions.

Allstate Protection Plans Reviews

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2 featured reviews
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Verified purchase

Reviewed Nov. 21, 2023

I found out on most of my products I never have to use Allstate Protection Plans 90% of the time because the products are good. I purchased it on certain things that go outside like game cameras and things that take a rougher environment. The two times I used them, they were good. But they need to have some way to connect them with the product I purchased them with. When I buy a plan, they don't put on the plan what item is on it. I have to tag everything together and that's the drawback of Allstate. Even when I buy it from the store, if I don't staple for it all together or write everything on the pamphlet and put the receipt together, I'm screwed. It's a big process. And I gotta put it all in my file cabinet. It's awful.

I found that if I don't do it right then and there and correctly, I would not know what product it goes with. And when I'm shopping on Amazon and I may purchase three or four of them together, how could I tell which one went where? It shows the amount of money that it goes between the spread of amount of money that I purchased it. But it doesn't make sense. It's awful and it's frustrating sometimes. So, I couldn't print all this stuff out and put it on my printer and be able to go back to it easily and find out what goes where. I've done it for a while and I figured it out, but I would staple it all together and put it in my file cabinet with my paperwork for my item with Allstate. There was no secret number that went with what I bought with it in the early days.

The last thing I did was I had to return a printer. I called Allstate and told them about the issue I had. They sent me a voucher through my email to get another printer and told me to do whatever I wanted to with the printer I had. They didn't want me to send the thing back to them. Cost them too much money. I had to come out of pocket just a bit, but not much.

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    Verified purchase
    Customer ServicePriceOnline & App

    Reviewed Nov. 7, 2023

    I have multiple items with Allstate Protection. One of my recent ones is a game system. I got the plan for it to make sure that it can be replaced if it malfunctions within the first few years because most electronics do. I went online and filed a claim. They asked me some information about what was going on with the device. After that, they let me know my options. Recently, my Switch went down, and instead of them just giving me a refund for it, they told me I had to send it in. I didn't like that they were not sending me anything to send it in.

    My concerns for other people and even for myself, is if I don't have it at the time to send a box with technology in it to them to get fixed, which would cost me money, that means I won't be getting it fixed off the warranty. They keep the claim open until they feel like you're supposed to send it. I'm having a little difficulty with that one right now, but most of the claims have been easy. They just tell you the refund amount and give it to you at the store. Most of my purchases are at Walmart. So, they give me a Walmart card, and then it goes from there.

    When I was having trouble with my Switch, I contacted services. It frustrated me that day, and I haven't called back yet. I also sent an email, but I haven't gotten anything. The website is great. It would just be nice to have someone to chat with more. Also, if you wanna stop a claim, it has no option to stop the claim. It gives you an option to cancel the warranty, but if you wanna just stop a claim at that time, it's a little hasty for me to pay for me to send it in for them to see what's wrong with it, and then tell me if it's feasible enough or they're gonna send me back my money. Allstate is very beneficial. It's necessary. I love the amount because I got a fair price for the amount of years. I really enjoy and I'm gonna keep buying my protection plans especially from Allstate. I have multiple positive things to say about them.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Oct. 26, 2023

    The cooktop would turn on by itself, or it would turn off the burner I'm cooking on when I hadn't touched it or asked it to turn it off, or sometimes it could change the temperature. I went back to my eBay account where I had purchased it and it directed me as to how to do the claim. I had to send in a copy of my sales ticket then it sent me to another website. I called the other website and it opened up into an information page. I followed the directions on the information page and spoke to somebody. They told me to contact the manufacturer because it should have still been under warranty. It was only a couple of months old. This was a paint. I contacted the manufacturer and the only time I ever got a response from them was 4:00 in the morning.

    The next night, I sent them an email. Within 30 minutes, I had a response. They wanted me to tell them what was happening and what I had done. Then the next contact said, "Stop using it immediately." I came out in the middle of the night to get a drink and all my burners were on. They were flaming red. It freaked me out. I even tried to lock it because there's a mechanism where you can push one of the sensors and it should lock the whole panel. The lock didn't even work. They wanted me to send them pictures of what the controls were doing. I sent them pictures and like I told them in the email, I said, "It's hard to send you pictures of something that does what it wants, when it wants." Sometimes it'll do it, sometimes it won't.

    They asked me to have somebody come out and look at it, and I would pay for it then send them the bill. They said they would authorize $35. I said, "You're not getting anybody in this country to come out for $35." That was the first problem. I called a bunch of people and nobody had any information on this cooktop. I called electrical people because they wanted me to have somebody electrical come out. Then I started calling appliance people and the appliance people had never heard of this unit and didn't know where they would be able to get parts to fix it. Nobody wanted to come look at it. I told them that. Then they offered to send me 80 bucks and close the claim. I said, "No. I paid a lot more than $80 for this unit and I'm gonna have to buy another one." They're now over $250. They didn't even respond after that.

    I went ahead and contacted Allstate again because I've done everything everybody asked me and I was still stuck. They said they were gonna pay what the claim was for and sent me $236 on a prepaid Mastercard. I have spent more than that buying another stovetop. But I'm good. The process was awesome and I understood why they had to send me to the manufacturer. I had a problem finding a 36-inch cooktop though and I ended up having to wait a little bit. I went directly to Allstate and bought a protection plan for my new unit because the people I bought it from on eBay did not offer an Allstate protection plan. I'm selling iPhones on eBay and some of them have a manufacturer's warranty left while some of them only have a partial manufacturer warranty left. I would like to be able to offer people a full warranty. I would like to know how we can offer Allstate to our customers.

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    Verified purchase
    Customer ServiceContract & TermsCoveragePrice

    Reviewed Feb. 16, 2023

    I have Allstate on the phones and I'm glad I do. Typically, my husband and I haven't had phone insurance. We usually just have our old phone as backup and my son always made me get it because he works in the field where it’s a little rougher with stuff construction-wise. This time, my husband and I both ended up with $1,000+ phones and the Allstate protection plan was 120 bucks cheaper than the monthly plan. I was even told by them, technically, if I don't use it, I can return it for a refund if it has never had a claim or anything before the end of the contract.

    I ended up having my phone in my pocket, getting gas, and it fell out of my pocket face down onto the blacktop by the gas station, and cracked my screen. It wasn't even a couple months old. It was a $335 repair. I just deposited a $250 check last week. 85 bucks is a fair deductible because it's an expensive phone but I got back 250. My 120 is paid for two times already and I still have coverage. That's the first thing that happened to my phone in years, because the last time I had something happen, I didn't have insurance then. If you don't need it, fine. But if you do need it, thank God you got it.

    This claim was fairly easy to submit and figure out where to go. I submitted everything and then I ended up with an email back where it said I was approved and told me to go somewhere to get it fixed. I already got it done. So when I responded back and when it's already been fixed, there's a little bit of redundancy on the whole getting it done. But I had the check within the week. I already exceeded the purchase cost in money back in recovering a repair on my phone. But the Wireless Advocates is no longer in Costco, so we won't be able to buy phones at Costco anymore. Hence, I won't be able to buy the Allstate Plan. We just got phones in August and I had my last phone for four years, so I'm hoping to ride this one out for a little while, but I'm still bummed.

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    Verified purchase
    Customer ServiceCoverageStaffProcess

    Reviewed Feb. 5, 2023

    We bought multiple controllers and I pulled the receipts out and had them all jumbled together. So, I wasn't sure what receipt went with what box. When I had a claim, I had to call Allstate three times. The first time, the guy said we needed the right receipt. I wasn't sure what receipt it was, so the second time that I called, the girl said that I needed to submit an email with such and such receipt because there was not an open claim or policy. So I went online and went through each receipt and typed them all in. Finally, I found the one that was the receipt specifically for this controller. Then I called back the third time and the gentleman said that I needed to try to reach out to Microsoft. So I did reach out to them and they said there was nothing they could do for it and to call Allstate back.

    I called Allstate back and it was taken care of right then and there. So, this is the second time that we've had this happen. It wasn't explained to me till the second time. But it doesn't matter. The guy that I spoke to was a fellow gamer himself, and so he understood the frustration and disappointment when you start having issues and then you can't play. Then you gotta go to the store and call about the money, et cetera. So Allstate sent over an e-gift card.

    The gentleman told me that if there was a difference in cost, and if we submit the receipt, Allstate will end up giving us the difference somehow. But I told him, “I think the difference is only a couple of bucks. And I don't really care for the convenience and all that stuff. You guys are already doing us a big enough favor.” Granted we're paying for the insurance, but in my opinion, it's a big enough convenience just to get the majority of it back.

    Overall, the people at Allstate have been very patient and informative. But it would be nice if everyone across the board was trained the same way. If there is a drastic difference in cost, the people should know that the customer is being told that you do have the option to submit the receipt or however the process is to be able to get the money back.

    I used to be a manager of a call center and I know it's important that everyone's on the same page so someone is not telling the customer something and then they call back and someone tells them something different, or they're not knowledgeable of the product. But other than that, I've always been extremely satisfied with the entire process at Allstate. Every rep that I've spoken to has been very nice and helpful.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Dec. 3, 2023

    I called in for a refrigerator that went bad. The rep did everything he was supposed to do. But the process of filing the claim was a little too long. There were too many questions. In the end, I was sent a check so I could buy another refrigerator.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 3, 2023

    The sofa got torn up from a cat and filing a claim was easy. Allstate took care of it fast as well. The customer service reps were pleasant. I just called them and said I had a tear. And they told me to send a picture. I did and they mailed me a check. It was a good experience. Allstate takes care of business.

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    Verified purchase

    Reviewed Dec. 3, 2023

    We've filed claims on a couple of PlayStation controllers and the process was perfect. It was easier than I thought it would be. They gave us a replacement on a card where I can go up to the store and buy either another controller or whatever. I started buying a lot more of my stuff through Walmart because of the plans they have.

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    Verified purchase
    Punctuality & Speed

    Reviewed Dec. 3, 2023

    I filed a claim for the TV and it was pretty easy. Someone then reached out to me and the service was simple and fast. Allstate said that they were gonna send another TV but they ended up just refunding me the money so I could get a new one.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 3, 2023

    I used Allstate once for a microwave and once for a dehumidifier. Both stopped working and when I filed a claim, I did it all online so it was simple and wasn't too difficult at all. It worked well for me. I had to call the customer service team because there was something that went wrong with my claim for my dehumidifier. They said that I had to call them so I did, and they were very helpful and resolved it with that call. So, I had no complaints. Both claims were positive experiences. Allstate is a little bit of security for your product. It’s peace of mind in case your products break.

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    Allstate Protection Plans Company Information

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