Allstate Protection Plans Reviews

Was having small, dark particles on clothes and in tub after wash cycle completed. Ran 3, hot-water, cleaning cycles with Allfresh which only seemed to make it worse (more particles). Tried to get the bottom washer plate off to look for crud underneath but was unable to remove bolt. Contacted Allstate Warranty online for help, describing the problem and what I had done. Response (email) was almost immediate. Local repair service contacted me the next day, scheduled an appointment for a tech to come and further diagnose/repair the problem. He was able to remove the bottom tub plate, finding a great deal of scum needing to be cleaned out, although he said compared to others he had seen, mine was fairly clean. No other problems were found. But...

The Fitbit Luxe quit charging completely and started doing some strange things. I changed chargers and that didn't help. But I've had one before, and they only last about three years. It's just the product. The little batteries, which are small, can't be replaced. I tried submitting the ticket to Allstate online, and it’s hard to navigate unless you have a person to do it for you. The website wasn’t that easy. I just wanted to speak to a representative and I finally got to a person who could help me. I spent 30 minutes with him and we thought we had it done. Then he said their system was down and I would have to call back. I said it took me forever to get to him and I can’t call back. But we got cut off.

I filed a claim for my son's laptop. He sat on the laptop. I went online and started the process. It was fairly easy. But I don't like that if you don't complete it and you have to stop for some reason, you have to go back and start over. Also, it annoyed me that if you're having a hard time with assigning the serial number, there's no option to say, ‘Hey, I don't know the serial number.” But for the most part, the process is pretty simple. Another thing is that I would like to have more access to be able to get to customer support. It seems like you have to search and search for a number to be able to get to customer service. It's not readily available. When you're trying to say I need more help or something like that, it's always chat. People don't always wanna chat with the bots.

I put the protection plan for a Fitbit. The Fitbit was actually my wife's. It’s got touch screen. You just swipe it to go this way and that way, and it does different things. But it stopped responding to swipes, so it wasn't usable. I sent in a claim to Allstate and they were good. It was an interesting situation because, technically, by the calendar, based on when I bought it, it was still under warranty with the manufacturer. That was the initial response, and so I reached out to the manufacturer. Since I bought it on eBay, according to the manufacturer, somebody else bought it a year or two. So they had it for a year or two before they sold it to me on eBay.

My wife was washing a load on our LG washing machine. A sheet got stuck up under the agitator and when we got it out, the washing machine wouldn't drain. The water would sit about halfway in the tank. I called Allstate and they sent a repairman. He did a test and it seemed it was working fine. It was draining. Then when he left, my wife tried to put a load of clothes in the washing machine. Every time it would go to the spin cycle, it would make a loud noise, like something was loose inside the machine.

I was directed to an excellent resource locally for repair.... After my service my payout was received VERY quickly.

I purchased phone protection through Mint Mobile, which is administered by Allstate/SquareTrade. Unfortunately, dealing with them over my claim has been an incredibly frustrating experience. My phone was damaged, so I filed a claim and went through the entire process they required. The claim was eventually cleared and accepted, and I paid the required deductible. I was then told that Allstate would send the necessary information to the repair shop within 24 hours so the repair could move forward. That did not happen.

You are always skeptical of these extended warranties. I can tell you Allstate works. I bought a $500 tv from Target with 2 year warranty and extended the warranty 1 year through Allstate. 2 years 7 months the TV quit. I contacted Allstate and answered some questions. They needed a copy of the receipt so always photograph your receipt and save it. A few more emails and then I had to call tech. The tech had me do some trouble shooting and said my tv was kaput. They replaced it with a $500 TV from Best Buy 3 days later. It took about 7 days from first contact to unpacking a new TV. I will use Allstate again.

I always get the protection plan when I make a purchase and this is the first time I have had an issue. I called because my tv wouldn't turn on, a representative named Ivan took my call he was already mad, rude, and disrespectful when he answered the call. Ivan immediately said they don't cover physical damage and I stated to him the TV does not have physical damage. He asked me to hold while he looked over my account when he came back to the call he stated that I told him the TV had physical damage and proceeded to argue with me when I said I didn't tell him that the TV was damaged. I asked to speak to a supervisor and Ivan told me that he is the supervisor, so I requested a different supervisor and Ivan said that he is the only supervisor.

My gas range is 3 years old and broke (nothing is made well anymore) just before the extended service plan I purchased. Called Allstate and it was VERY difficult to get to an actual human to create a claim. Finally got through and scheduled a repair and was told the part would be shipped before my appointment. It was not (there was PLENTY of time), so I had to reschedule the repair to a Saturday, and from a 2 hour window to a 4 hour window. Repair seemed to work initially, but oven is again not working. Called Allstate again and was told I would get an email in 24-48 hours. 72 hours later, I called to check and they told me a new timeframe, within a day.

You can't speak to anyone directly to resolve your issues. Walmart should pick better partners to work with.

I never received the replacement check since you cancelled the first one. You all used to be so efficient. What happened?

I have a 5yr warranty on a TV that is giving me wifi issues that make it unusable. This is a known issue with this TV, and I have been through every possible fix, including those from LG and Allstate. I am a very tech-capable person and spent months working on this, reviewing every post about this issue (there are hundreds/thousands) to no avail, and only then did I make a warranty claim. I file a claim online, they send me an email with troubleshooting tips and IMMEDIATELY close the claim. I did this 3 times in all. I tried to call the "if this does not fix it #", even though they did close the claim. It is an AI answering system that says can we text you at the number you are on to continue? I said yes and never got a text. Just one stall after another. I have not found a way to talk to a human. What a waste of time and money.

Sent my Roomba i3 out for repair. They sent it back. It still didn't work. I sent it back to them because it still had the same problems. They made up a story about the warranty being voided. When I said I had pictures of the vacuum that proved I didn't void the warranty they changed their story and said that the previous repairs exceeded the vacuum's purchase price. All they did was change the battery in the first repair and claimed that that cost over $200.

Had the clothes dryer been fixed on the first visit I would have been happy. But after initially explaining that the dryer issue was that it wouldn't power on, they sent a pulley and belt that controls the turning of the drum. That was even after I called them back after the parts arrived and informed them that they were the wrong parts. The technician showed up days later for the appointment and of course could not fix the dryer. So then we waited about another 10 days for parts to arrive and for our new repair appointment. Very frustrating that the employee on the initial call did not listen at all to what the issue was and then totally ignore the follow up call about the wrong parts. The technician who showed up, Max, was very good even though he spoke very little English.

Not trying to bash, because so many were good, but the watch was never fixed.

Great experience! The rep was helpful and listened to my issue and concerns.

I was very satisfied with the service. I love they keep you informed about what’s going on with the repairs. My headphones are like brand new!!!

The repair techs themselves - and their company - were great. The Allstate/SquareTrade side was terrible, and it took almost 3 weeks to get my dryer fixed. They knew the symptoms of the issue and shipped incorrect parts that had nothing to do with the electrical issue (they shipped parts for door hinges and mechanical failures - the unit wouldn't power up and it would have been either a fuse, switch or a control board and they shipped exactly zero electrical parts). Then, they closed this ticket with my dryer still not fixed, and didn't create another ticket to address my issue for 3 days, causing more delays. Then, they didn't ship the part to do the actual repair until 4pm the day before the repair was supposed to take place and CANCELLED my appointment with the repair company - despite knowing that the repair company doesn't come this way except on Wednesdays each week (I'm rural).

I have not heard back about the Bluetooth headphones that I called about on Aug. 19, 2026. I have been waiting for some kind of update and nothing.

Put in claim for Apple IPods that stopped working. Followed all the steps to file claim. End result I received reimbursement for the full amount of Ipods. It very quickly and representatives were very helpful.

If this is related to my refrigerator, the company was not very proactive or responsive. I understand that there are steps to fix the broken appliance. However, having the customer complete most of the steps and determine the issues was crazy. I also had to call so many times for next steps and status updates.

I filed my claim and I was sent a check. I received the check and deposited it. A week later Allstate took the money back with no notification. I just happened to look at my checking account and saw it was taken back. If I didn't happen to move money into my checking account I would have checks coming back as NSF.

I bought an expensive pool cleaner and got the Allstate protection plan offered and I'm so glad I did. It had a defect and broke beyond repair, so I filed a claim. The process of filing, returning the item and being sent a refund check were all easy and quick. The one negative is that the item cost as well as the cost of the new protection plan went up, so I was $130 out of pocket to buy the replacement and a new protection plan. It's worth it, but I do wish the plan refunded the full replacement amount of the same item at its current cost.

My washing machine was not working, the great technician came and right away changed the main circuit board, and now it has been working fine. He did a great job.

Trying to get in touch with someone was the worst experience I've ever had trying to to file a claim for my broken washer. I will never buy insurance from Allstate.

Very polite and helpful and knew how to solve the issue.

I would strongly caution anyone considering a Home Depot Protection Plan through Allstate. Our experience has been incredibly frustrating and has made this protection plan feel like a complete waste of money. Our refrigerator initially had an ice maker issue. It took time to get someone out, and the first repair did not fix it. They then determined the motherboard might be the problem and replaced it. That is when a minor problem became a major one. Before their repair, we had a working refrigerator and freezer with an ice maker problem. After they replaced the motherboard, the refrigerator stopped cooling completely. We have lights and water, but both the refrigerator and freezer are warm. Their attempted repair turned an ice maker issue into a completely unusable refrigerator. We have now been dealing with this for approximately THREE WEEKS.

Many challenges offered once I filed a claim. Thanks via a Costco tech I was able to talk to a claim team person which I explained everything to. After that It was extremely difficult being able to talk to a claim team person because the “SO CALLED” direct line was controlled by A.I. And they would only let me communicate with a live text only person. This was disastrous. They wanted me to explain in writing again. And ask question using letter only for words which meant nothing to me. Therefore, I answered that I would call Costco tech and have them transfer me to a live person which they did.

It was easy to get my glass warranty and then go back to Sam’s and buy glasses again.

I honestly couldn't have been more pleased with how Allstate handled my claim. We had an issue with one piece of our living room furniture that we purchased through Wayfair, and I was really impressed with how quickly and professionally everything was taken care of. Even though there was only a problem with one of the three pieces, Allstate replaced the entire set. Since the original set was no longer available, they gave us the opportunity to choose a replacement ourselves, which we really appreciated. Once we made our selection, the new furniture was delivered within just a few days.

Excellent and prompt service. My problem was handled quickly and professionally.

Easy to submit info needed and Allstate was very timely with their response and reimbursements.

Purchased 2 warranties, went to the Allstate website and there are no warranties found and no one to contact.

When I purchased the warranty I wasn't expecting to be told to first fix it myself then get reimbursed. Thought I would be able to bring in the mower and get another one or at least a refurbished one.

Very disappointing warranty and repair experience. We purchased this washer from Home Depot four years ago. Last year, it broke down, and we went through the warranty process. It took about a week to get the washer repaired, which, while inconvenient, wasn't unreasonable. Unfortunately, our washer broke down again two weeks ago, and we are now going into our third week without a working washing machine. A repair technician has been to our home twice, but the problem still has not been fixed.

Tech support was not very helpful, ordered wrong parts for technician, even after explaining all issues, so when repairman came he could not fix issue

Very happy with communication and outcome. Got back to me promptly and answered all questions to try to solve issue.

With a warranty it took 2.5 weeks to resolve the issue and many phone calls. My latest call was this Monday 8-31, parts had not shown up and cancelled technician, waiting on parts. Amazing that after that call, the parts shipped overnight and were delivered on Tuesday 9-1. So, Allstate forgot the parts, leading to an additional 4 days without the machine. Terrible chatbot that you have as well. Argues about the laundry reimbursement that was right on my plan, finally got that. Too much work on the consumer end keeping the repair on schedule, waste of time and money

I had an extremely wonderful experience. My TV that I purchased at Costco was replaced with a new Samsung. I'm so pleased and extremely happy. Compliments to the technician who helped me AXEL. He was so patient and kind. He deserves a raise and praise. I'm a very satisfied with the customer service I received from him and pretty much everyone who helped me through this claim.