Allstate Protection Plans Reviews

My wife was washing a load on our LG washing machine. A sheet got stuck up under the agitator and when we got it out, the washing machine wouldn't drain. The water would sit about halfway in the tank. I called Allstate and they sent a repairman. He did a test and it seemed it was working fine. It was draining. Then when he left, my wife tried to put a load of clothes in the washing machine. Every time it would go to the spin cycle, it would make a loud noise, like something was loose inside the machine.

I bought a washer and dryer about two and a half years ago from Home Depot, and I liked the thought of having the coverage past the manufacturer's coverage date, which is this year. So, I bought the Allstate protection plan from them as well. When I had water accumulating under the detergent door and running down the side of the unit to the floor, it was easy to file a claim through a phone call. The only thing was that the person I spoke to asked me to check the hose. I said I couldn’t and I asked her to send somebody here.

I submitted a claim with Allstate because the bottom of my LG refrigerator stopped making ice and it was not freezing. We had an error code that said FF on it. The guy came out. He replaced the fan assembly down in the freezer, which includes two fans, and he said a thermostat. It was all one big piece. He replaced it. I asked him before he left if he could turn the refrigerator back on. He didn't even plug it back in, so that concerned me. He left around 6:30 that night, and in the morning, when I woke up, there was a really loud noise coming from my kitchen, and it ended up being the replacement part. Really loud, and it was not cooling correctly again.

Allstate is worth the value of getting the purchase and the quickness and ease of getting online and filing a claim. I submitted two claims online. The Beats headphones, the little clip broke. The other was the mic broke. I sent in pictures. I haven't accepted the last two. Allstate said they will send a gift card, which is fine because I can go to Walmart. But the other, they wanted to replace the Beats with another set of earphones, and I gotta call them. That's not acceptable. They can just give me the amount that they will pay. My son wants Beats back again, and I'll add more money to get the Beats.

I bought five identical chairs. The first chair that I put in a claim for lost the hardware in one of the lower rungs. It fell out, and there was a crack in the wood. So, Allstate replaced that chair. One by one, I'm using them. They're lined up in my kitchen at the counter, so there's not a lot of activity. I’m retired and we don't have a lot of traffic flow in the house. I use this one on the end. When that one fell apart, I moved the next one down and I used that. The same thing happened. The wood didn't crack but the hardware fell out. My husband put it back in, and it fell out again. I put in a claim for the second one. I moved that chair out, moved the third one down. I couldn't believe it but after a little while, not too long of using that third one, the same hardware component fell out.

I will never recommend this compay to anyone. I filed a claim on a hoverboard and got the runaround talking a old claim of a lock that I was told they would not cover. I had to present receipt and pictures of hoverboard and then was told to present pictures and receipts of lock. After presenting I was then told and asked about luggage claim. Received a message that claim was approved and now received a message they need pictures and receipt but not stating for what. A complete runaround and I feel this warranty company is a major scam artist, and something should be done about this. To take customers money and do not want to honor the claims. I will not give any stars. I would tell everyone I know to not purchase from them ever.

My landline box was covered with Allstate. When it quit working, I filed a claim over the phone and the rep who helped me out was good. I'd recommend Allstate.

I had an appt scheduled for 8/3 with an 8am-12pm time frame. I have an email stating that the appointment was CONFIRMED and there was a button to track the appointment, which also stated that the appt was CONFIRMED. At 11:15am, I didn't hear from anyone regarding the appt, so I reached out to the listed technician to find out I had no appt! Then they state they could fit me in the following day. Then a few hours later, I get a call that they don't have a technician and now need to move the appt out for days. The tech company explicitly told me that Allstate just provides a day/time that is NOT confirmed with the assigned tech company and that the customer must call to ensure an appt has been actually scheduled. I don't get it. The email and subsequent information states that the appt was CONFIRMED. Why would the information provided to the customer be incorrect? I would be leery of anyone writing a positive review here.

The Tech saw a quarter-sized puddle of water under the steam vent and said my wall was leaking and voided the warranty. The level of incompetence on this is staggering. If I could give a negative star I would.

I was supported throughout the whole thing because doing it online by myself is confusing to me. They have that option to help you do your claim person to person. I sure hope that option stays like always. Thanks so much. Be blessed everyone. Amen.

I had two claims, a recent one for HP Printer was been completed with payment on July 15th 2026. (THANK YOU.) The 2nd claim was started March 04 2025 and it took me awhile to find a replacement for Allstate Protection Consideration. It was been completed with Like-Replacement Ordered July 19th 2026. The estimated delivery date was for July 27th 2026 and (WOW), It arrived July 22nd 2026. (THANK YOU.)

Allstate made it easy to file a claim for my refrigerator repair and provided some names of local repair providers in my area. They also made it easy to file the claim for a reimbursement. Well pleased with the service I received and would recommend this service to any of my family and friends.

It's so confusing right now because every time I look around, I'm getting something from Allstate or National General. It's just messing me up because I'm not sure what I got and what I don't have. I need to call them today because I'm supposed to have hazard insurance.

I am very satisfied with the service that was rendered. The prompt response to my claim, The communication throughout such as step by step instructions prior to shipping my item, When the item was received, Updates on the status, When the issue was resolved and Shipping back details and Notifications. Happily it was received back and the Issue was resolved. Thank you so much.

I've dealt with many protection plans; none are faster than Allstate. I had major scratches on my eyeglasses. I sent them the required information, and they sent me a refund within 2 days. I had my new glasses in less than a week. Thank you, Allstate.

Everything that I dealt with from Start to finish was great! I was updated at every step and pleased with the whole experience! The shipping process was great. I didn’t have to pay for the shipping there or back.

I got an Allstate protection plan for my washer/dryer from Home Depot and I've had to submit a claim with them twice. I did it online, then I had to call. The rep I talked to was very kind and the whole process was fine. I give them 5 stars.

Initially I was skeptical because I had issues getting ahold of support; however the system was down on your end (bad timing). The process had a checklist but it all made sense and I was happy with person who navigated me through the process and the end result.

An extra part was delivered the days after the whirlpool stove repairs. Not too sure it’s operating correctly. Supreme repair’s said to wait for another use of the oven before installing extra part or call Allstate to make another… It took very long for the oven to cook the dinner. We shall see what happens.

My claim has still not been addressed. 2 representatives have told me they were escalating. I would get an email with next steps. That has never happened. I have to now contact them again and try to figure out what can be done. I have never had any issues in the past, they have always been easy to work with.

Hey unprofessional Company Allstate - customers are in bad hands.😜 Thank you for Email and asking for my feedback. I was waiting for this email since last week. Anyway coming to the point. Allstate Protection Plan claim_**.

I've got seven different items with an Allstate protection plan. I usually purchase it online as I'm buying an item. I had one of those air fryer oven microwave combos and it was broken down. Filing a claim was easy. It was mostly through chat and they did great. I liked their services. I liked them a lot.

I have multiple purchase protection plans with Allstate. Most of my merchandise that I purchase is through Sam's Club. So, that's where a lot of my protection plans come in place because I believe that's the only one that they have to offer. So far, it's been a good experience. When I had an issue or needed to file a claim, everything worked smoothly. It's probably three steps and you're done. Then, once I got those three steps done, I was able to get my money back in about three days. I've filed claims for random incidents that happened. I was working and my glasses broke on me. So, I had to call them to file that claim, and they made the process as smooth as possible. It was very quick and easy. I was able to get my refund so that I could repurchase the glasses that broke.

Great service! From beginning to end! I’m so glad and grateful to have purchased protection. Extremely helpful, easy instructions, overall excellent experience and service! Quicker and better than I expected.

Service on a dehumidifier was quick and response great. It was replaced by a different model, making sure I was accepting this. Process and people were on the mark. If I needed assistance in filing a claim, it was available by helpful, courteous customer service people = both with chat feature and with phone assistance.

I got five power tools from Lowe's. This is my first set of electric tools I've ever purchased and I didn't know how long it would last, so I got Allstate's protection plan to try it out. Having it has been very valuable. When the drill malfunctioned, I submitted a claim online and everything was taken care of. The drill was repaired and sent back.

I sent in a claim for my refrigerator. The filter was leaking when we put a new filter in and it was wherever the filter screws into. It was a bad part. The claims process was very easy. Allstate was really good. The first time Samsung sent a part, it was shattered in the box. When the technician opened the box, the part was broken. So he had to reorder it. The whole unit that the filter screws into was leaking. So it was that whole section right inside the refrigerator. When it's all said and done, they did great. The coverage is worth it.

When dealing with Allstate, make sure that they explain everything out, they clearly understand what your problem is, and that they're going to address that problem, not everything but that problem. I had a claim for my refrigerator and it didn't work out like it should. The problem was the small tubes just freezes over and you have to chip it up to break it up. The large cubes work fine, but the small cubes don't. I told Allstate that and they supposedly sent out parts. But they sent out the wrong parts. They sent out the large cube trays and plugs, not the small ones.

Don’t ever buy an appliance through Costco and buy an extended warranty! It take hours to get an appointment. First you need to call Costco and then they connect you to Allstate, 3 1/2 hours on the phone. You need all of your receipts to send to them and then they schedule an appointment at least a week later. I had a service tech here yesterday for my dishwasher and guess what he left a part in my sink. I called today and I need to wait 2 days for someone to get back to me! Run, don’t walk from these two companies for extended warranty and appliances. Go to PC Richard. So much easier to Deal with … One phone call and done!!

Allstate was great. We had a claim on the washing machine which we thought was a lemon. GE came out within year one to fix the motherboard. Then, when it was two and a half years old, there was a problem with the motherboard again, the motor, and possibly one other thing. So, Allstate replaced it and the process was really easy. At first, I didn’t realize I had bought the extended warranty and when I did, I called them up then they told me what they needed. At one point, I told them that if they needed the other paperwork about the the first claim I did with GE, we were able to find that. They said it was still going to cost as much and we didn’t have to wait for anybody to send somebody else to us. We could call our own people and the ones that we used were pleasant.

I am deeply dissatisfied with the communication from Allstate regarding claim **. The entire experience has been defined by endless delays, and not a single representative has bothered to follow up or check whether the necessary replacement part has actually arrived. Being told to contact the technician myself while waiting over a month for a functional range is completely unacceptable. To date, the range has not been repaired.

We purchased Allstate extended warranty on our television through Walmart. After many hours on the telephone with various representatives, we still had to turn the television off and on manually every day. As senior citizens, we remember the days before remote controls. BTW, our technologically savvy son was also asked to assess the situation. After months of aggravation, we purchased a new television -- not from Walmart and not with an extended warranty from Allstate.

I purchased a protection plan from Allstate for a pool robot. The robot stopped working. When I bought it, it said it has a five-year warranty. The robot company was trying to tell me that it was a one-year warranty. It wasn't even out of warranty. Finally, they kept telling me, "No, your warranty is over.” It was a little over a year, and I was like, "Well, my receipt says I have a five-year warranty.” As far as Allstate, they didn't give me a hard time with my claim. They just paid it. They sent me a check. I'm very happy.

I have been attempting to file a claim for my mini refrigerator for the past 10 days. Chat support, after speaking to THREE agents insisted that it was still covered for a year via Frigidaire, but it is NOT. I received an email from Frigidaire/Curtis and was advised that it is no longer covered. In speaking to another SquareTrade agent via phone again, he called Frigidaire and the Frigidaire agent confirmed that it is not covered. But, the Square Trade agent hung up on me. Today, I spoke to another agent and he filed a new claim. And, again, I was advised it was still covered under the manufacturer. I have an email stating that is was only covered for 180 days and it is 2 months past that, but Allstate, for whatever reason, still insists that its covered for a year and does not want to believe otherwise, therefore, will not accept my claim. Incompetent representatives and/or company.

I no longer recommend this company. I have had nothing but problems. One example of this is when trying to cancel plans. I have several from items I purchased on eBay. If I try to cancel on eBay, I get a message to cancel using the Allstate site. If I try to cancel them on the Allstate site I get a message to cancel on eBay so it's an infinity loop. I tried to contact the business using eBay messages but I get a message that this customer has chosen to not receive messages. I have now opened a case with the BBB and will make sure and leave my review on sites so others know to save their money. This business will not stand behind their warranties.

Great experience, thank you Allstate for your excellent service. I highly recommend. Fantastic customer service! I was looking for a specific item, and the associate spent 20 minutes helping me find the exact right fit without making me feel rushed.

I had an issue with my dishwasher showing error code AE, which indicates water not draining properly. I explained during my initial call that I had observed water overflowing, and that the nozzle assembly would come off whenever this happened. Allstate promptly scheduled a technician visit and initially arranged for a drain pump replacement. However, during the visit, the technician correctly identified that the issue was with the nozzle arm—something I had mentioned earlier—and arranged for the correct part to be ordered.

I recently filed a claim with Allstate for a cellphone that froze up. Allstate did good. The process was easy.

My phone call was answered by someone who was polite, knowledgeable and concise. The charging port on my Samsung tablet was replaced and my tablet was returned to me promptly, in approximately 1 week.

I had to call 2 weeks later to ask what was going on with my claim. They helped in getting a refund, not fixable. The person who i talked to said they were gonna issue check, which I did receive 5 days later.