Allstate Protection Plans Reviews

We bought an Allstate plan for my husband's massage chair. When I was doing a massage on it, all of a sudden, it made this loud noise and something fell on the tile. Then it stopped rolling on the back part and the heat didn’t stop. I submitted a claim with Allstate and it took a couple of minutes, then I had to wait two weeks for the guy to come out to look at the chair. When the guy came out, he opened it up and said that the axle broke. He took the back part out, took pictures, and told me that they would get back with me within five to seven days. Apparently, the roller balls, the bar that the thing sits on, cracked and were bent. The claims process was very complicated because I had to keep calling back and now I'm still in the process.

The claim process with Allstate is very nice and easy. I have a profile, so whenever I type in my information, everything pops up. There was one time I saw something that I didn't even know I had a warranty on, so I like the process. Allstate recently sent me a new bed, and that process was amazing, especially how they communicated and let me know that the original bed I purchased was no longer in stock and offered other options. When I got the replacement, one of the boards was cracked. I didn’t know if I could file another claim on the replacement. I didn't call Allstate because I didn't have a number. I thought I emailed it to them, but Wayfair said I emailed it to them and they didn't see a claim on the bed.

I never had a fountain last me five years. So, I decided to get an Allstate protection plan for the outdoor fountain that I recently purchased. I got the plan through Wayfair. The fountain has a pump in the bottom that pumps up water through a hose, then it goes to the top, and water comes out. But the hose disconnected somehow from the top of the fountain, and the top of that fountain was not removable. So, there was no way to get that hose back onto whatever connection there was at the top. I tried but it was too small to get a hand up there. So, there was no way to repair that. I talked to Wayfair first and they told me that I should file a claim with Allstate. I did that online and it was a no-brainer. Then before I knew it, they said they were going to send me a gift card for Wayfair to use for my next purchase. So, I replaced the fountain and I bought another warranty.

My recent claim with Allstate was for the washer. They decided that they didn't want to send parts, and they sent a technician to review it. The technician came out, and he couldn't really find anything wrong with it. It had been leaking. There was water underneath it, and making a loud noise. He ran it through an update and said that might fix it, but it didn't. It's still leaking, and the loud noise is worse. And now, it doesn't drain.

I purchased a protection plan from Allstate for a PlayStation 4, six access controller. It's an electronic, and it's something that does get wear and tear. In the past, through PlayStation, I've experienced issues with previous controllers as far as their longevity. So, I thought it'd be good to get some sort of protection. I did recently file a claim to Allstate about a month ago. I had my nephew over. We were playing games. He had a controller, but he stepped on it, damaged some of the joysticks. It's still functional, but they were slightly damaged. So, I looked into it to see if that was something I could file a claim for. It was. Then I was provided some instruction to do that.

July 2025 I purchase the extended warranty. My TV in September of 2026, the screen would go blank after 5 minutes. The volume would remain on. I called AllState Insurance twice. The first time we talked and tried to troubleshoot for 40 minutes before I had to go because of an appointment. I called back the following week when returning from a trip. Called again and talked to an agent that was trying to troubleshoot. I stated I did this troubleshooting the prior week. The agent opened a claim for me. I then received an email requesting me to take a photo of the TV screen, photo of model number on the back, and a close up photo of the picture with the issue I was having. What a joke. I gave them everything they requested plus I did a video so they could see and hear what the TV was doing.

Do not get eBay Allstate insurance protection. It does not insure anything. I bought a Castle motor and esc. It died out 3 days later. I tried returning it ebay said it's insured thru allstate, allstate said you have to wait 90 days so I did. So I lost the ability to return to ebay return guarantee and allstate said the Manufacturer would replace. Ebay nor allstate could tell me how to communicate with the Manufacturer.

I had a little trouble finding my warranty at first but started a chat and was given the information I needed. I submitted my claim and did not hear back so I started another chat, after that my claim was processed. I had an outdoor patio chair fall apart at the base. They were trying to replace this chair but could not find a match, I was compensated for my item and was able to purchase a new set of chairs. I purchased another warranty with the product that was replaced.

Awful service. My kids toy quit working and went to file a claim and they refused it. Never getting the service again

03/26/22 I purchased a fridge and the protection plan from Home Depot. 10/23/2026 fridge stopped working, 10/26/26 I contacted Allstate protection plan, via chat I was instructed to file a claim. 10/26 after filing the rep asked me to look at the rubber gasket for any tears, I advised him there is a inch tear. He then sent me instructing me to defrost the appliance. I immediately contacted another rep and told her that is not the issue. My fridge has never had ice buildup requiring defrosting.

My experience with SquareTrade (an Allstate company) has been nothing short of horrible. Quite honestly, this is the worst customer service experience I have ever had. I purchased a laptop from Walmart along with an extended warranty through SquareTrade. When the laptop developed an issue, I followed the warranty process and shipped it to their repair facility in McAllen, Texas. The laptop was received by the repair facility without incident, and shortly afterward, I received an email stating that the warranty repair had been completed. I then received another email containing a FedEx tracking number for the return shipment. Unfortunately, this is where everything went downhill.

There was no help at all. You kept telling me to goto a manufacturer when there isn’t one because it’s “unbranded”. My coverage date with them is a 2-year protection plan that started on Jan. 28, 2026 thru Jan. 28, 2028 but yet they are refusing to honor the fact that, whether they like it or not, they’re obligated to fulfill the warranty with or without the manufacturer's warranty since they’re saying my coverage already started. They kept telling me to go through a manufacturer that is not available. It’s bullsh*t and quite frankly, I would NEVER RECOMMEND ALLSTATE TO ANYONE! Not even my worst enemy, which really says something about your lack of service.

They scammed me out a warranty claim. I filed a claim and they told me I wasn't qualifying because it happened with a month.

Our countertop nugget ice maker started leaking water out of the bottom of it, and it wasn't making ice. It was iffy. Sometimes it would make ice, but it would make very little, and it was more like a slushy. I had originally reached out to Frigidaire, because it was originally under their one-year warranty. But because when we were cleaning it, the label on the back that has the serial number and model number was unable to be read. So, Frigidaire wouldn't do anything about it. So, I was like, "Well, I did get the insurance, so maybe I can go ahead and file through them."

This company is a bunch of frauds. They have approved my claim, but refuse to send a check., They accepted my invoice and now are saying they do not accept it. They contact me with no information on what they need for documentation. Just corporate blow hole answers. This is a fraudulent stain of a company. The worst insurance company on the planet. You deleted my review you scamming stains on the earth. (ConsumerAffairs). You are obviously in team with Allstate. I have reported allstate and consumer affairs to the FBI.

I purchased Allstate for my refrigerator. The ice maker wasn't working. I filed a claim and that's all been fixed. They fixed it within three days. Filing the claim was really easy. The guys that came were very courteous and explained everything, because he had to go back to the place to order a new part for it, from Whirlpool. Everything was great. They said that, when they were going to be here. They were on time. I didn't have a problem whatsoever.

It's been three weeks without a working refrigerator, and I am extremely disappointed with how Allstate has handled my claim. My repair was approved on October 4, but the technician who came on October 7 did not complete the repair. A follow-up appointment was scheduled and then canceled due to a delayed part. I've repeatedly followed up, requested supervisor escalation, and asked for a replacement review, yet I still have no resolution or clear timeline. Three weeks without a refrigerator is a major inconvenience, and the lack of communication and urgency has been incredibly frustrating. I expected much better service from a company providing appliance protection. At this point, I cannot recommend Allstate's warranty service.

The unit that I had purchased, which was an ice maker, quit working. I had purchased a policy from Allstate. I pulled it up on my Walmart website and looked at it, and it was still valid. I submitted the claim. They requested a return of the item. I packed it up, and I returned it. They apparently, immediately up on notification from FedEx that it was in transit. They sent me an online payment for the amount. Having the policy saved me having to buy a new unit right off. It was certainly better than the alternative plan that Allstate offered, which was they would send me a replacement with a 30-day warranty. So, now I can go buy with the money that I got back one and purchase a warranty.

Response was immediate, team explained exactly what I needed to do. The process was very professional and made to be as hassle free as possible. Once I got the work done and submitted the invoice, I was paid within 1 day. Couldn't be better.

Can’t believe you expect customers to wait weeks to have something repaired, 1st I had to wait 2 days for a response back, which was more like 5, the. I said another 2 days, which again was another 5 and now my last email says I have to wait another 2 weeks before it’s fixed, I’ve have nothing but problems with this dishwasher and your customer service is horrible.

Allstate came in handy because I only had the vacuum cleaner for two and a half years. That's bad to go bad on me that quick. I've had vacuum cleaners for 15 years before. They didn't go bad. The vacuum cleaner's plug came off and was stuck in the wall socket. I was upset when that happened. I submitted a claim online and it was easy and fast. Allstate ended up having to refund my money because there was nobody local that could repair the vacuum cleaner. It was a digital Wayfair gift card because I bought it from Wayfair. I turned around and bought another vacuum cleaner. The whole process took a couple of days. I had a problem opening up the gift card one day, and the next day they had it fixed. I also got a warranty on the second vacuum cleaner that I bought. I'm glad I had the protection. It was good because I had a three-year plan.

Service of our claim was fabulous!! Repair guy came, parts were sent and couldn’t imagine it would be this seamless…. Just a great experience!!

Although my claim is not resolve yet, my interaction with the support team has been very satisfactory. AllState's supply chain is extremely inefficient.

No problems and refund issued quickly. Very satisfied!

I purchased an Allstate plan for my GE dryer. I had to file a claim a couple of times. I did it through the app. Then it wasn't working. So, then I had to call Home Depot, and then they had to help me with it. I'm still waiting. They're supposed to be out here on Thursday.

You should have reminded me the price I paid for this dishwasher as it had the pump assembly repaired over a year ago and now it will be repaired again for the same problem. I only have 7 months left on my warranty and after that I am screwed! Total bullshit!

Got my new phone in 2 days thru ** after the charging port broke. Easy to process, and I got an upgraded refurbished model.

Quick and efficient. True to their word on protection and reimbursements.

They were awesome, had a phone screen shattered. Could hardly use, my warranty almost up, and because I live in a rural area, they sent me a voucher for another phone, so I didn't have to send mine in, because that would of left me without a phone for a few days. They were great.

Had an issue with a purchase and got bounced around by the retailer. I called Allstate to see what they could do since I bought the protection plan. My issue was resolved quickly and exceeded my expectations.

Everything was addressed in a timely manner, and the representative was knowledgeable, helpful and friendly.

Easy to file a claim. Quick response and resolution.

Company seemed very concerned in taking care of our claim, they done an excellent job.

A great company to work with regarding my claim. I will buy the coverage for future items as long as the value is there.

Disappointed With Allstate Protection Plans – Furniture Warranty Denied. I purchased a sectional sofa from Wayfair in December 2024, along with a five-year Allstate Protection Plan for $192.99. Approximately 19 months later, the stitching on my sofa began coming loose, causing the seams to separate. I submitted a warranty claim, expecting the protection plan I purchased to provide coverage.

On July 10, 2024, I purchased a PS5 at a local Walmart for my son & added the 3 year protection plan for $57. On 10/15/2026, I wanted to file a claim for the controller. I chatted with an agent online & was informed that my plan was cancelled & to reach out to Walmart. I called Walmart, they had me go to the store where I purchased it & speak with manager (2 trips). Manager informed me that this is 3rd party & that I need to reach out to Allstate again. Allstate said the same thing; I asked who cancelled the plan. The agent said, "she doesn't know." I asked for a refund, they said, "I am sorry but we can't." I pulled up my credit card statement from 2024 & it shows that the full amount was taken out there is no refund.

My claim has been approved for over 2 weeks and they are doing nothing.. My claim is not even listed under the policy. This company does whatever it can to reject a claim. They cancel your claim without warning or notice. No email communication. Just another shit stain insurance company. Bait and switch. Our government needs to make an example of these shit stains.

I always purchase protection on all my items I purchase. One item from Wayfair broke and it was easy to file a claim. My experience with Allstate was awesome.

All communications were answered promptly and the replacement TV is excellent. A very professional operation. Thanks.

We have a broken furniture that we got at Big Lots and they will not honor their warranty.