Allstate Protection Plans Reviews

I never had a fountain last me five years. So, I decided to get an Allstate protection plan for the outdoor fountain that I recently purchased. I got the plan through Wayfair. The fountain has a pump in the bottom that pumps up water through a hose, then it goes to the top, and water comes out. But the hose disconnected somehow from the top of the fountain, and the top of that fountain was not removable. So, there was no way to get that hose back onto whatever connection there was at the top. I tried but it was too small to get a hand up there. So, there was no way to repair that. I talked to Wayfair first and they told me that I should file a claim with Allstate. I did that online and it was a no-brainer. Then before I knew it, they said they were going to send me a gift card for Wayfair to use for my next purchase. So, I replaced the fountain and I bought another warranty.

I purchased a protection plan from Allstate for a PlayStation 4, six access controller. It's an electronic, and it's something that does get wear and tear. In the past, through PlayStation, I've experienced issues with previous controllers as far as their longevity. So, I thought it'd be good to get some sort of protection. I did recently file a claim to Allstate about a month ago. I had my nephew over. We were playing games. He had a controller, but he stepped on it, damaged some of the joysticks. It's still functional, but they were slightly damaged. So, I looked into it to see if that was something I could file a claim for. It was. Then I was provided some instruction to do that.

Was having small, dark particles on clothes and in tub after wash cycle completed. Ran 3, hot-water, cleaning cycles with Allfresh which only seemed to make it worse (more particles). Tried to get the bottom washer plate off to look for crud underneath but was unable to remove bolt. Contacted Allstate Warranty online for help, describing the problem and what I had done. Response (email) was almost immediate. Local repair service contacted me the next day, scheduled an appointment for a tech to come and further diagnose/repair the problem. He was able to remove the bottom tub plate, finding a great deal of scum needing to be cleaned out, although he said compared to others he had seen, mine was fairly clean. No other problems were found. But...

The Fitbit Luxe quit charging completely and started doing some strange things. I changed chargers and that didn't help. But I've had one before, and they only last about three years. It's just the product. The little batteries, which are small, can't be replaced. I tried submitting the ticket to Allstate online, and it’s hard to navigate unless you have a person to do it for you. The website wasn’t that easy. I just wanted to speak to a representative and I finally got to a person who could help me. I spent 30 minutes with him and we thought we had it done. Then he said their system was down and I would have to call back. I said it took me forever to get to him and I can’t call back. But we got cut off.

I filed a claim for my son's laptop. He sat on the laptop. I went online and started the process. It was fairly easy. But I don't like that if you don't complete it and you have to stop for some reason, you have to go back and start over. Also, it annoyed me that if you're having a hard time with assigning the serial number, there's no option to say, ‘Hey, I don't know the serial number.” But for the most part, the process is pretty simple. Another thing is that I would like to have more access to be able to get to customer support. It seems like you have to search and search for a number to be able to get to customer service. It's not readily available. When you're trying to say I need more help or something like that, it's always chat. People don't always wanna chat with the bots.

UPDATED ON 10/6/2026: After I filed complaints with the California Attorney General's Office and posted this review, Allstate/SquareTrade contacted me by email and offered to refund the $295 I paid for the protection plan. The following day, they emailed me again stating that the refund offer was made in error and that they would not honor it, directing me instead to contact the appliance merchant.

I recently had an Allstate claim for a water heater. They were good about what the deal was that I signed up for. It was an extended warranty, and sometimes with those things it can be hard to make claim, but they recognized that it was a valid claim. They didn't make it too big of a hassle for me to make that claim and get that claim paid out so I could get a new unit. I would 100% do business with them again in the future.

Sasha and Ali were most helpful. I appreciate their patience with me. We finally got my computer to preform properly. Not 100% but very close. I only have to restart it occasionally. I'm very happy and pleased that I bought the warranty with ALLSTATE.

I have been emailing and emailing Allstate. There had to be three visits before my problem was fixed with my refrigerator freezer. The first time the Fixar guy came, he said it was fixed. As soon as he left, it was broken again. It wasn't fixed. So, they came out again. This time, the guy screwed something in the back, and it was fixed. Then Allstate, for some reason, sent a third person out. In the meantime, they had sent parts here. When the guy came, he said, "Well, it doesn't seem like I need to do anything to this freezer.” I said, "Well, they sent parts here.” He said, "Well, just keep the parts.” I told him, "No. I want them to get these parts. If we don't need them, if they don't need them on my refrigerator, I don't feel comfortable keeping them.” He wouldn't take the parts. So, I'm sitting here now with the parts. I sent an email and asked Allstate to come and get the parts, but I never heard from them.

It took 1 month to diagnose the issue with appliance and still issue is not resolved. Very poor attention to customer experience.

I bought a washing machine it through Home Depot, and I paid extra for the warranty with Allstate. It was all part of the checkout process, but it was an optional add-on. Submitting a claim was easy. I did it online and the reps got back to me quickly and took care of it. I was happy with it. The customer service was great.

Our daughter had a laptop last year that we purchased through Walmart, and it was defective. Allstate sent us the money back, and then we purchased her a new one, also with a new Allstate plan. Allstate came through and reimbursed the purchase price. My daughter was very pleasantly surprised that it went very smoothly. They helped her right away. Usually, filing a claim is not a fun thing to do, but she said the customer service was great. They got back with her right away as soon as they had looked at it. It was two weeks or so, and they let her know that they would just refund the price.

Total scam. I will NEVER buy another plan from these crooks. I have since cancelled my plan. And I knew the moment that they told me they'd get back to me on my claim, that they were looking for ways to deny it, which they did. NEVER AGAIN! People, be aware of Allstate. This "company" is run by foreigners, looking for ways to CHEAT honest Americans!

Anything I purchased, if it offered a warranty, I always get the warranty. I have purchased two Apple iPhone through Walmart, which are on Allstate. Also, I purchased some headphones that Allstate reimbursed me for. I also purchased two lanterns that they refunded back last August 19th when I called to make a claim on them and the headphones for my daughter in college. I also purchased about a week or two ago another Allstate warranty for my daughter's laptop for college.

“Ralph” was my agent that was supposed to help me with my broken fabric softener dispenser on my washer and dryer, he proceeded to ask me a bunch of loaded questions and try to manipulate me into saying that it’s been a pre-existing condition when I never stated that. He then chalked up my claim to pre-existing and then it was denied. I’ve been trying to get through to someone with a brain ever since then. Worst experience ever I will not be buying another one of these awful policies.

Very satisfied with service received. Got appointment. Technician came on time. Did the repair. Got machine to work. Very efficient.

Allstate received my broken Creami machine and received my refund In the mail immediately! Thank you!

I got my laptop from Costco. They have a very good plan. I usually get my appliances from Costco, and the plan they offer is very good as well. So, I just got that along with the thing. My laptop has been prepared three times, and I still have the problem. My son dropped a coke six months ago on the laptop. So, I sent it for repair. It came back. Then it started to get bad again. I sent it again, and then it came back. Still, it's not working properly. I sent again, but I got it back on the first week of September. Now, I have a problem again. So, I talked to the agent, and she said I would get the label in 24 hours. But now, I haven't received it yet. The last time the laptop came after repair, it took so long to come back. What they promised me earlier, it was not coming back. But the thing is, it's still not working the way it should.

If I could rate this zero stars, I would based on my most recent experience. I sent in a Shark robot vacuum, they sent it back saying it was "repaired", but nothing was done. They also lost the charger I sent with the vacuum. Upon contacting them, I need to send the unit back in again AND order my own new charger (they did say they would reimburse for the charger). I have absolutely zero faith that this unit will actually be repaired.

My lawn trimmer started making a screeching sound and stopped working. Filled out an Allstate protection claim and was told I needed to return the trimmer before my claim could be authorized. Since the trimmer was large and bulky and could not be taken apart this would have been difficult to do. Called the support number and spoke to a rep who said he would need to check to see if the return request could be waived. He spoke to his supervisor and the request was waived and I received my payment which was put into my Walmart account. Was very pleased. The rep was courteous and extremely helpful in rectifying the return issue.

Great experience from start to finish. Process to file claim was simple and easy. Turn around time was quick and notified when item is received by Allstate and tracking given when item ships back.

Submitting a claim with Allstate is usually very easy. I've not had any issue with them where I would say ever again. Everything is good with them. However, I've been getting a lot of calls trying to convert me to Allstate. I tell them I'm already a member of Allstate, and they just hang up. It's like a scam. Every time I hear Allstate, my radar is up. I've joined Allstate, but I want to hear if they're trying to scam me or not.

I often don’t purchase extended warranty coverage on products I buy, but I did for a dishwasher purchased through Costco. Getting that warranty paid off, and I’m glad I had it. The required repair was close to $600, and it was all covered.

I was helped by a representative and the experience was great, the person helped me contact and solve my problem in a faster way. He connected me with the right person I needed to talk to about my TV's problem.

Fast and easy, friendly, couldn’t believe how nice everything was.

Did everything possible to try to get you to drop the case.

A knowledgeable and qualified tech quickly executed the two repairs. I would purchase the Allstate Protection Plan without hesitation.

The online process was easy. The claim was processed very efficiently, and within 2 days I had a brand-new TV. I think this one is even better than the last one. Thank you for all your help in making this right.

I have been waiting since Sept 16, 2026 for my fridge to be fixed. I have to wait till 28 Sept 2026 for a real tech to show up to see if it can be fixed.

It was great! I do recommend family and friends to protect their appliances with Allstate protection plan

The claim was pretty easy to file. There were a few confusing things, and I called in for clarification. I didn't feel like they gave me any additional help, so I just winged it and it worked. I was able to get the information in. Besides the one picture thing that I called in for clarification and felt like I didn't get a whole lot of additional help on, the rest of it was really smooth. I really appreciated that when you sent something in, in not too long of a time, you get a response back saying it's in processing, expect X number of days until you hear from them. So, that was really positive, like in keeping me in the loop, even though it still needed to be a little bit of time to process it, that I knew when to expect something.

I used the chat talk on the website that I didn't care for. It took way too long to complete. I tried to get a live agent, and the system wouldn't take me to a live agent. I could of talked to an agent and had my claim settled with an appointment way quicker than doing a chat call. Overall, an appointment was made with parts arriving on the day of service. The service tech was wonderful and answered our questions and had us follow up the next day!

I have been asked three different times by three different people to describe the issue. It is still not fixed, and I have no idea what is happening with this claim. I did not have an issue with an earlier claim, but feel I am getting the runaround this time.

I was very happy with the customer service and information provided to assist in moving forward with the claim. I was extremely pleased with how quickly the claim was accepted and processed.

Great service, knowledgeable, payment was very quick.

TV was not repaired. Process is slow and communication is spotty. AI automation is horrible.

The initial start of the claim was difficult. Not very friendly instructions, but once I got beyond it, it was very quick and easy. The repair was quick and professional.

Once I got past the endless chatbot questions and got to an agent. I had to answer all the questions again for him to find my account. When we got down to the actual problem, he was very efficient.

Allstate provided excellent coverage of a repair needed on our range.

We are without a fridge for over a week, was offered $150 for mini fridge, which can barely fit anything in it for a household of 3, one is a child, one elderly. Absolutely ridiculous.