Allstate Protection Plans Reviews

I'm very impressed with Square Trade. The customer service responses are quick and questions are explained with clarity. In addition, every Square Trade employee I spoke with was gracious, extremely so. I have several Square Trade contracts and will purchase Square Trade warranties in the future.

Stereo Overheating - Although I had a little trouble understanding the representative's heavy accent, she confirmed that a repair person would call me to set up an appointment. Instead, I received instructions to ship the stereo to a repair shop. This is not a satisfactory response. I am disabled & this is a major inconvenience. Had I not been informed that someone would come to my home, perhaps I would not be so agitated.

Bought a Joovy double stroller from toysrus.com. The frame was bent. I dealt with manufacturer for over a year until my insurance plan was active. Called SquareTrade. Set up a claim. The gentleman was fantastic. The process went rather quickly. I sent in the information that was needed. Receive my check within 3 to 5 business days. Excellent service.

I had a good customer service person who walked me through the steps and was very pleasant. It was simple. Thank you for your service. I would recommend the company to my friends and if it was offered on any other equipment I would purchase the warranty again.

Recently, I was having some issues with my lawn mower, so I called the customer service team at SquareTrade to file a claim. They were very pleasant. They worked expediently to resolve my issue and I was very pleased. I was much impressed with the turnaround, the way they were able to communicate and handle the issue as quickly as they could. When the lawn mower couldn't be fixed, they were able to have me buy a replacement as they had promised. I had an excellent experience with them and with this experience, I would say that having an extended warranty is extremely valuable. In fact, I am a SquareTrade customer for life from now.

The first warranty I got from SquareTrade was on an electronic device that I bought at Sam's Club. I had talked to SquareTrade on the phone when I had an appliance replaced and the people were great. They were very helpful and told you exactly what was needed. And there was no talking down to you either. I was very pleased and pleasantly surprised because I did not expect it to go smoothly as it did. As long as you had what they needed, everything went great. You have to have the original receipt, the serial and model numbers and the folder with all the information. I had all of that handy and knew what was covered and one covered the general stuff for the most part.

When my wife and I had our first child, we bought a crib from Toys R Us and they offered us Square Trade warranty for it. Insurance is never a bad idea, so we went for it. Sure enough, there were some finishing issues with the wood in the crib that we purchased. We filed a claim and there was some registration that needed to be done online. After that was all recorded, I called in and spoke with a representative, and he asked me a few questions to verify whether we were up for the warranty or not. Then he said, "Okay." When they saw that our claim was a cause for warranty, they cut us a check, and that was great.

A year after I purchased the SquareTrade warranty from Costco, I had problems with my computer. So I contacted the customer service team at Square Trade to file a claim but I didn't know how to activate the warranty and use it, and I had never registered it. They looked up the receipt and said, "We'll activate that for you." They registered the warranty for me and got it active, and told me how to ship off my computer, then they sent me some stuff to send them the computer with.

I was sent a phone that was out of date. Old software was not able to install my phone list and pictures... your tech was unable to fix or did not know what was wrong. Took to a local cell phone repair service and they took 2 days to put new software and cost me $35.00. If you don't check your phones before you send them out you should.

Still waiting for replacement phone. WHY when I was told I should receive it in 3 to 5 days. What is the problem? What else do you need? Acc # **. Is that it? I am allowed to ask questions because I did not receive my replacement phone.

When I purchased my big TV nearly 3 years ago, I made a change in my buying habits. I bought the SquareTrade extended warranty for a couple of reasons. #1, it was an expensive purchase and I wanted the security beyond the manufacturer's (fairly short) standard warranty. #2, it wasn't that expensive so I thought, "I've wasted more money on a couple a spendy coffee's, this is a good purchase." Lo and behold, nearly three years after that purchase, I needed it when the TV failed.

Very satisfied with the service received. Excellent and prompt communications to solve the problem. Follow up and updating about the repair status and product delivery were very satisfactory. Telephonic conversations were precise and courteous.

My experience w/ SquareTrade has been excellent. Got approval. Apple Store Manhasset fixed screen. Paid $149.00. Forwarded receipt to ST. So far haven't received any reimbursement. Please advise. Thanks.

I have a pleasant experience with customer support. Alex was so professional, knowledgeable and patient. With the company have no hassle at all. Thank you very much for the prompt refund.

I had a defective chair that I bought from Staples with a SquareTrade warranty. You were very easy to deal with and extremely prompt in sending me the refund check. Thank you very much.

I gave my service plan information, took few minutes and I was told a check would be to me in a week. A week later I got a refund for the office chair. I was amazed how easy and nice customer service was.

I wasn't sure what to expect when I called about my broken item. Very happy to say my issue was resolved quickly, probably took all of 15min on the phone and got my refund in less than a week. Was able to replace my item as if nothing happened. Thank you!!

I'm a new customer with the carrier. Upon receipt of my new phone I quickly learned that the charger when placed into the phone could not be removed. It was stuck in place. I then informed, ultimately, I spoke to a marvelous Square Trade customer service agent. I believe his name was Elias. I appreciated his attitude, which seem to say, "I'll get you through this." He was sharp and professional.

"Items are repaired the day they're received and overnighted back to you for next-day delivery." Copied and pasted from the 1st email I was sent being told my item was being warrantied. And then they sent it back 2 day FedEx. After having it for 3 days, to be fair, 2 of those days were Saturday and Sunday. But especially given that, you'd think they would get it back to you as quickly as I was led to believe.

Was given several local dealer for repair, went one, they are no longer in business and the others would not service. Ended up sending in the phone, repair time was quick. However the phone stopped working after 4 days.

This tablet was dropped and I called and spoke to the customer representative and explained that the screen was cracked and also it would not boot up. The item was returned with a repaired screen but the operating system was not working even though the functionality checklist was complete. The checklist was pencil whipped and that's very disappointing.