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Allstate Protection Plans Reviews

formerly SquareTrade

4,942,310reviews on ConsumerAffairs are verified
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About Allstate Protection Plans

Over the past decade, Allstate Protection Plans has revolutionized the product protection category. We’ve done it with innovation, new technology, and by following the golden rule: treat others as you want to be treated. That’s why over 70% of consumers say they prefer Allstate Protection Plans over our competitors. And why Allstate Protection Plans are trusted by over 140 million customers and many of the largest retailers and mobile carriers in the world to protect everything from smartphones to appliances, TVs to furniture.

Visit www.squaretrade.com
Pros
  • Coverage for most devices
  • Affordable plans
  • Cancel anytime
  • Accident coverage
Cons
  • May never be used
  • 30-day requirement for most devices

Allstate Protection Plans Reviews

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    2 featured reviews
    How do I know I can trust these reviews about Allstate Protection Plans?
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    Page 11 Reviews 1275 - 1425
    Verified purchase
    Customer ServicePriceRatesResolution

    Reviewed Feb. 12, 2025

    I had a claim experience with Allstate Protection Plans for my device. The charging port got pushed in and it wasn't charging, making it unusable. They handled the situation efficiently by sending me a replacement in a timely manner. I initiated my claim online using my phone, and it was a straightforward process. They responded within the week. Overall, it was a great experience, and I would rate the service five stars. I would gladly recommend them to others based on this experience.

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    Verified purchase
    Punctuality & SpeedRefunds & PayoutsRates

    Reviewed Feb. 12, 2025

    I had an experience with Allstate Protection Plans regarding a claim I submitted for a hair dryer that started to overheat. It had issues with the power cord getting hot and shutting off. I filed the claim online, and the process was really easy and quick.

    In terms of resolution, they provided me with an e-gift card for $18 and some change, which was less than the almost $30 I originally paid. They told me that once I purchased a new one, I could send in the receipt to be reimbursed for the difference, which was a bit inconvenient.

    Overall, despite the partial refund being the only downside, everything else was satisfactory. I would rate my experience with Allstate Protection Plans as a 4 out of 5, indicating that I was happy with the service. I have no complaints about the efficiency of the process.

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    Customer ServiceCoveragePriceRefunds & PayoutsMaintenanceStaffEase of UseRates

    Reviewed Feb. 12, 2025

    I purchased an Allstate protection plan for a $429 ice maker through Amazon. It seemed like a financially sound decision given the potential cost of replacing the item. The option to purchase the protection plan was clearly presented during the checkout process.

    Recently, I had to file a claim. The process was straightforward—I filed it online and then contacted them by phone. Although they approved the claim, they couldn't find anyone to fix the ice maker since the parts were unavailable. They offered to refund the full cost, which I accepted.

    Overall, my experience with Allstate was very positive. Their customer service was excellent, and the process went smoothly. I would rate my experience a 5 out of 5 stars. The online system for filing a request was also easy to use. I highly recommend their protection plans to others.

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    Customer ServicePunctuality & SpeedRefunds & PayoutsStaffRatesTimeliness

    Reviewed Feb. 12, 2025

    I've had a mixed experience with Allstate Protection Plans regarding my coffee maker. I have a model that can brew both single cups and a full pot, but recently, it hasn't been working properly. The single cup function doesn't produce a full cup, often less than a quarter, and the pot brews only half of what it's supposed to—if I brew 8 cups, I actually get 4.

    When I filed a claim, I provided all the necessary details, but my coffee maker doesn't have a model number. The replacement they offered was just a regular drip coffee maker, which isn't suitable because I prefer the versatility of my current model. I've informed Allstate via email with a picture of what I need, hoping they find a similar replacement since I know it's still available in stores like Walmart.

    The claims process itself was straightforward and quick; I received confirmation of my claim within hours and a suggested replacement within two days. However, the replacement option wasn't appropriate. I wish they had provided multiple options instead of just one.

    Overall, the process was easy, and the response time was prompt, but I'm currently waiting for further communication regarding an appropriate replacement or refund. Based on this experience, I'd rate the service a 4 out of 5. It would be helpful if Allstate offered more than one replacement option to better match consumer needs.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedOnline & AppMaintenanceStaffEase of UseRates

    Reviewed Feb. 12, 2025

    I purchased a KitchenAid dishwasher and a stove from Costco, and I opted for the Allstate Protection Plan. Unfortunately, the dishwasher malfunctioned multiple times, leading me to contact Allstate through their online claims process, as advised by Costco. The experience with Allstate’s customer service was excellent; they were responsive and provided great assistance, although the process involved several attempts to fix the dishwasher. Each service visit addressed different issues, despite being within the warranty period.

    Overall, I am very satisfied with Allstate. Their customer service was commendable, and they directed information efficiently to the right departments. The interaction, both online and over the phone, with their tech support was well-organized, with necessary follow-ups coordinated smoothly. Despite the recurring problems with the appliance, Allstate handled my issues promptly and professionally.

    I would highly recommend their protection plans due to the comprehensive support and responsive service they offer, which I rate as 5 stars across service quality, customer support, pricing, and the ease of using their website.

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    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedMaintenanceStaffRatesTimeliness

    Reviewed Feb. 12, 2025

    I recently had an experience with Allstate Protection Plans regarding a refrigerator issue. The door wasn't closing properly, and while it's now fixed, getting there was quite challenging. I purchased the refrigerator through Costco and had a protection plan confirmation email. When I called Allstate, they initially couldn't find my coverage for the refrigerator based on the model and serial number. I sent them a picture of the sticker, which they asked for, and they said, "We'll call Costco and we'll get back to you." They never got back to me. I called them again and they asked me to call Costco. I explained the thing to Costco and they said they'll take care of it. Again, I didn't hear back from anybody.

    I called about it again three days later, then Allstate confirmed my policy and arranged for a technician to visit. Before the technician's visit, I had to take pictures of what was wrong with my refrigerator. They were gonna send me the part so that the guy would have the part with him. I got five emails saying the part was coming. Four of the part shipments came and there was a fifth one that was still on the way. The repairman called and asked me to give him the tracking number. He said, "We probably don't need the fifth part anyway." The repairman who finally came was efficient, completing the repair in about 15-20 minutes, and I was satisfied with his work.

    However, there were still issues post-repair with label confusion for returning excess parts. I told the repairman, "I got this other thing that's coming in the mail." He said, "They'll get back to you when you get it and you can send it back." Again, nobody got back to me. I called Allstate and said, "I got this thing here. It's in a bag or a box. I don't know what it is." They said, "We'll send you a label for it." The next day, I got four labels, so I sent them another email, "I got one box and four labels. Which one should I use? If I don't hear back from you, I'm just gonna pick one and send it to you." I got a reply to that email two days after and it said, "Don't worry about it. If you have more than one part, you can just put them all in one box and use one label on it." They completely didn't understand the fact I had more labels than pieces. I just ignored the thing, picked a label and sent it back and I haven't heard anything.

    Overall, while the actual repair service was excellent, the administrative hurdles and lack of proactive communication made the process more cumbersome than it should have been. I would rate my overall experience a 3 out of 5, though the repair itself was flawless.

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    CoverageTechStaff

    Reviewed Feb. 12, 2025

    I purchased a protection plan from Allstate for some Beats headphones that I got for my daughter. When something happened to them, I filed a claim, and it was a straightforward process. I just had to provide my receipts and send the damaged headphones to Allstate. Interacting with their representatives was a great experience, and they handled everything efficiently. They repaired the headphones and shipped them back to me. I chose to get the protection plan because I was buying the headphones for my child and wanted to ensure they were covered just in case.

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    Verified purchase
    Customer ServiceStaffRates

    Reviewed Feb. 12, 2025

    We got a protection plan from Allstate for a Sony TV. We've previously bought protection plans with Allstate. My experience so far has been good, though we've had to file a claim recently, which is still in the process of being resolved. The representatives have been friendly and helpful.

    If someone asked, I would say Allstate has provided us with a good experience. Based on my experiences, I would rate their customer service and the quality of service as a 5 out of 5.

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    Verified purchase
    Customer ServicePriceStaffEase of UseRates

    Reviewed Feb. 12, 2025

    I purchase a laptop that came with an Allstate protection plan. It's a one-year warranty and at one point, I needed to file a claim because the GPU was failing on my computer. The process began online but resulted in a prolonged two-hour phone call due to getting transferred between departments.

    Once I reached the right person, the conversation went smoothly, and they took my computer in for repair. However, when I got it back on January 25th, nothing had been corrected, leaving the laptop in the same condition. I chose not to contact them further, figuring it wasn't worth the effort.

    If a friend or family member asked about my experience with Allstate, I'd say it might work better for them. However, the customer service was excellent, and the staff was very helpful when I finally got through. I rated my overall experience with Allstate a 4, mainly due to the unresolved repair issue, but I gave the customer service, price, and website setup 5s for their helpfulness, reasonableness, and ease of use, respectively.

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    CoveragePriceRefunds & PayoutsStaffTimeliness

    Reviewed Feb. 12, 2025

    I filed a claim with Allstate Protection Plans for an ice maker that wasn't working correctly. My interactions with the representatives were outstanding; they resolved my claim within ten minutes. They sent me an Amazon gift card to purchase a new ice maker because it wasn't worth fixing. The gift card arrived the next day and covered the full purchase amount of a new item. Overall, my experience with Allstate was excellent, and I would highly recommend them.

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    Punctuality & SpeedRefunds & PayoutsRates

    Reviewed Feb. 12, 2025

    I purchased eyeglasses with an Allstate Protection Plan. Unfortunately, the cork on the glasses started to come off, so I filed a claim. The process was very easy and entirely online. Allstate promptly refunded me the money, which was enough to purchase a new pair of eyeglasses. I received the refund within a week. Having the extended warranty proved to be extremely valuable, and my experience with Allstate was wonderful. I would rate my experience as a 5, and I recommend them to a friend.

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    Customer ServicePunctuality & SpeedRefunds & PayoutsStaffEase of UseTimeliness

    Reviewed Feb. 12, 2025

    I recently had an experience with the Allstate Protection Plan for an item I purchased, and I must say the process was seamless. My issue involved a malfunctioning electric toothbrush where the brush head stopped spinning. Initially, I was instructed to send the item via FedEx, but FedEx wouldn't accept it due to its lithium battery. After contacting Allstate customer support, they quickly resolved the issue by offering a refund instead. However, even though I have activated the refund card, I haven't been able to cash it in because I haven't been to the store. I'm waiting to use it.

    The response time from Allstate was impressively fast. Even though they mentioned it would take 48 hours, I received the acknowledgement and receipt for the card within the same day. The entire process was initiated online but required a call to customer support when I couldn't return the item via FedEx. I was routed to a very understanding gentleman that assisted me through the process to getting it escalated and getting the refund back. He explained a lot of the process, so it was very simplified.

    I'm usually skeptical about buying warranties, but this experience has changed my perspective. The follow-up and simplicity of the process were reassuring. It's comforting to know that the protection is there if needed, and it's certainly worthwhile. Allstate Protection Plan definitely deserves 5 stars for making the entire experience easy to navigate and understand. It's definitely a top on my star list.

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    Verified purchase
    Customer ServiceCoverageOnline & AppRefunds & PayoutsStaffEase of UseRates

    Reviewed Feb. 12, 2025

    I always make it a point to get insurance on electronics I purchase, which is why I opted for an Allstate protection plan. When my printer kept indicating that a brand new cartridge was incompatible, I contacted the store from where I bought it. They informed me that I should reach out to Allstate to make a claim since I had insurance with them.

    The experience with Allstate was smooth. They asked for a brief description of the issue, and after reviewing, they informed me that they would reimburse me for the malfunctioning printer without requiring me to send it back. I chose to receive a digital gift card for the reimbursement, which I used to repurchase the same printer from the store.

    I initially purchased the printer in 2022, and the support I received after it malfunctioned was excellent. I would definitely rate Allstate protection plans a 5 out of 5 for their customer service, ease of use of their website, and the value of their service. It's been so worthwhile that I've even convinced my sister to start insuring her electronics.

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    Verified purchase
    Punctuality & SpeedStaffRates

    Reviewed Feb. 12, 2025

    I purchased a 14-cup Drew Barrymore coffee maker and had issues when trying to get a replacement for it. After waiting for about three days for tracking information, I reached out to Allstate again. They informed me that I was then eligible for compensation instead of a replacement product. I received the total amount for the original coffee maker and planned to use it towards a newer model. However, I'm still waiting for the new coffee maker as the tracking information I received turned out to be for an invoice paper, not for the actual product.

    Despite this, the process was quite smooth. It was very easy to get in touch with Allstate support, and they were responsive and on top of things. Overall, I would rate my experience with them as a 3 or 4 out of 5. If someone has something very important or valuable to them, I would suggest getting the protection plan for it and Allstate offers protection services.

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    Customer ServiceCoveragePriceRefunds & PayoutsMaintenanceStaffRates

    Reviewed Feb. 12, 2025

    I purchased a protection plan from Allstate for a leather massage chair, which seemed essential given its mechanical components. I initially came across the plan while ordering the chair online from Wayfair. When the inside of the back rollers of the chair stopped working at the start of COVID, Allstate took care of the issue by replacing the chair. More recently, the chair got stuck in a reclining position while I was using it. I stopped it ‘cause it was finished massaging me, but it was stuck. I reported the claim, then Allstate sent someone to inspect it and eventually offered to refund my money when it turned out the necessary parts were more than what they thought they were worth.

    Everything went very smoothly. They gave me the option of a check or gift card, and I chose a check, which they sent right away. I appreciated that they efficiently managed both of my claims, and there was no hassle over the return of the broken chair—I simply disposed of it. I called the junk guys and they removed it ‘cause it was not usable at all.

    I would give Allstate a full five stars for their excellent handling of my claims and responsive customer service. They kept me informed throughout the process via emails, so I never worried about what would happen next. The protection plan was reasonably priced, and I found it to be a worthwhile investment. I highly recommend Allstate to anyone considering a protection plan.

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    Verified purchase
    CoverageStaffHonesty & Transparency

    Reviewed Feb. 12, 2025

    I recently had the opportunity to work with Allstate, and I must say they were outstanding. They handled everything professionally, and I truly appreciate their assistance. I broke my glasses, which I purchased at Sam's Club, by accidentally stepping on them. Fortunately, Allstate's insurance coverage took care of this issue, and I was really impressed with their professionalism. It was a very positive experience overall.

    Allstate came through first class, and I received the necessary compensation in about three weeks. This outcome left me very satisfied with their service. The decision to include a protection plan for the glasses was made at the time of purchase, and I'm glad it was available when needed.

    I highly recommend Allstate to friends and family. They were cooperative, honest, and handled my case without any complications. The entire experience was hassle-free, and I'm grateful for their top-notch service.

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    Verified purchase
    PriceRefunds & PayoutsMaintenance

    Reviewed Feb. 12, 2025

    I recently had to file a claim with Allstate Protection Plans for my Apple AirPods because one stopped working. The charging case wasn't functioning, too and they were less than a year old. I handled everything online, which made the process quite streamlined. The resolution was to get them fixed at a store, submit the receipt, and then they refunded me the full amount within a week. Overall, I'm very satisfied with the service and would highly recommend Allstate based on this experience.

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    Verified purchase
    Customer ServiceTechPricePunctuality & SpeedMaintenanceStaffRatesValue

    Reviewed Feb. 12, 2025

    I recently had to submit a claim through Allstate's protection plan for a TV repair. The TV, a Samsung 55-inch model I had purchased through Costco, completely stopped working and wouldn't turn on at all. I found the process of contacting Allstate straightforward, using the emails I had from the purchase to find the necessary phone number. The customer service rep I spoke with was very professional and guided me through troubleshooting steps to confirm the issue before scheduling a service call.

    The service team contacted a local company to handle the repair. The tech who came to my home was excellent and quickly diagnosed the problem as a faulty power board. He explained the issue clearly, swapped out the part, and had the TV fixed in 15 minutes. The whole process, from claim submission to repair, took almost a week due to shipping the parts and scheduling the service visit.

    I would rate this experience a 5. I wouldn't purchase a TV without getting a protection plan for it. It's worth every penny.

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    Verified purchase
    TechPunctuality & SpeedMaintenanceStaff

    Reviewed Feb. 12, 2025

    I recently had a great experience with Allstate's protection plan. I purchased a nugget ice machine, and it started making noises and eventually stopped working. I initiated a claim online, and the process was very easy. I interacted primarily with their computer menus rather than a live agent. Allstate sent out a replacement ice machine promptly. Overall, I am very satisfied with Allstate. The protection plan seemed like a good deal for safeguarding my product.

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    Verified purchase
    Customer ServiceCoveragePricePunctuality & SpeedRefunds & PayoutsRates

    Reviewed Feb. 12, 2025

    I filed a claim with Allstate for my protection plan on a television set due to dark spots appearing on the screen. The claim process was straightforward—I just went online to file it, and then I communicated through a series of emails that provided instructions. Overall, the process was relatively simple. In terms of resolving the claim, Allstate decided to refund the cost of the television set, and I'm currently waiting for the check to arrive in the mail. I would rate my experience with the claims process as a 3 to 4. If asked by a friend or family member about this protection plan, I'd say if it's inexpensive, like in my case where it was included with the purchase of the television, it's worth considering. Typically, I do not buy extended warranties, but since this one came with the TV at no extra cost, it turned out to be beneficial.

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    Customer ServiceRefunds & PayoutsMaintenanceStaff

    Reviewed Feb. 12, 2025

    The representative was great, all communication was done through chat. The representative was very understanding on my situation and was able to he help me resolved and issue with a defective item. I was able to get my money back which help but the same item but a better version of it.

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    Verified purchase
    Customer ServiceCoverageSales & MarketingPricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffRates

    Reviewed Feb. 11, 2025

    I purchased a 43-inch TV and got a protection plan directly through the store. Unfortunately, my TV stopped working, so I needed to file a claim. Initially, I went back and forth, being told by the store to call the protection plan service, which was quite frustrating. Thankfully, I spoke with Jonathan from Allstate Protection Plans, and he was very helpful. Before reaching him, I was quite lost, not knowing what steps to take next. Jonathan patiently assisted me in resolving my claim. Frank, whom I spoke to earlier, was also very supportive. Their assistance was invaluable because I was exhausted from the previous runaround. Ultimately, Allstate reimbursed me the $90 sale purchase price for my TV. However, since it was originally bought on sale, I had to pay a bit extra to replace it. Nonetheless, I received my refund in less than a week, which was pretty prompt.

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    Customer ServiceStaff

    Reviewed Feb. 11, 2025

    My experience with the Allstate Protection Plans was mostly positive. I've faced an issue three times when the item simply wouldn't turn on intermittently. Initially, trying to resolve this issue through email instructions didn’t work, but once I got on a call and was guided through the steps again, it worked. After that, the item has been functioning normally without further issues. I didn’t experience any notable delay and felt the claim was handled in a timely manner. Allstate handled it well.

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    Maintenance

    Reviewed Feb. 11, 2025

    I purchased an Allstate protection plan through Walmart for some small appliances. When one of the appliances stopped working and wouldn't power on, I filed a claim and the process was pretty easy. Within about a week, the item was replaced with the exact model. The entire interaction was handled online, which was convenient. Having an extended warranty proved to be very valuable in this situation.

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    Coverage

    Reviewed Feb. 11, 2025

    Allstate repaired my pair of headphones. The process of filing the claim was easy. I was pleased to receive my headphones back in a timely manner, and they’re working just fine now.

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    Punctuality & SpeedRefunds & PayoutsHonesty & Transparency

    Reviewed Feb. 11, 2025

    I recently had an experience with Allstate regarding a protection plan for an ice maker I purchased a few years ago as a gift for my daughter. The icemaker would have the whole little tray up to freeze it. But after it was partially frozen, it would just dump and drain the water. It would go back up and try to freeze another bunch over it. It wouldn't come out in each individual ice cube like it's supposed to. Although I didn’t see it firsthand, this is what my daughter reported.

    The claim process with Allstate was remarkably straightforward. I contacted them, explained the issue, and they quickly arranged a refund in the form of an Amazon gift card. This allowed us to purchase a replacement ice maker easily. Overall, the process was very easy and efficient. They are honest and easy to work with, and I'm very satisfied with their service.

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    Customer ServiceCoveragePunctuality & SpeedMaintenanceRates

    Reviewed Feb. 11, 2025

    I recently had an experience with my Allstate protection plan for an electronic item. My TV had issues with its screen, where I could only get audio without any picture. To address the problem, I provided Allstate with both a video and a picture demonstrating the issue. Eventually, they decided to replace the TV with a new one.

    The process initiated on my part took some time primarily because the initial video submission didn’t meet their requirements. However, once the video was correctly sent, Allstate promptly responded and sent the replacement. This smooth handling of the replacement left me satisfied with the overall service.

    While I didn't have any additional comments or feedback, I found the experience decent enough to rate it positively.

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    Customer ServicePunctuality & SpeedRefunds & PayoutsMaintenanceStaffRates

    Reviewed Feb. 11, 2025

    I had an experience with Allstate Protection Plans where I submitted a claim online for some bed frames that were broken, with the poles coming loose. They initially promised a refund in the form of Walmart gift cards, but I'm still waiting for it. It has been a bit of a hassle as I've had to keep contacting them. The process involved talking to one person who then directed me to contact the factory. After a while, Allstate mentioned they would be sending a refund, but that hasn't happened yet.

    My interactions with the representative over the phone were brief, around five minutes, and straight to the point. It's been about two weeks since my last contact with them, and I haven't seen any resolution or received my refund. If I had to rate my experience so far, I would give it a 2 out of 5.

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    Allstate Protection Plans
    Response from Allstate Protection Plans

    Hello Gloria,

    We apologize for any frustration surrounding your claim.

    SquareTrade does our best to provide a smooth claim experience and eliminate any issues that can cause a delay since we strive to provide an expeditious and hassle-free service, especially when our online portal is utilized. However, there are necessary actions customers must take to help us move their claims forward, such as submitting a proof of purchase and pictures for their item.

    At this time, we have reached out to you to provide additional assistance and support.

    Thank you,

    RR

    Verified purchase
    PriceRates

    Reviewed Feb. 11, 2025

    With kids around, items tend to get damaged easily, so opting for Allstate's protection plan seemed like a wise decision. My experience with their service has been quite satisfactory, and I'd rate them a 4 out of 5. If asked, I'd tell friends and family that Allstate's protection plan is worth considering for safeguarding their belongings.

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    Customer ServiceCoverageRefunds & PayoutsStaff

    Reviewed Feb. 11, 2025

    I work with kids and order a lot from Amazon and I try to put coverage on it. The most they can do was either reimburse me for getting it fixed or just give me $55 back off of the product. I’ve ordered walkie-talkies and hoverboards and filed a claim on it. I paid more for it but it's better to get something back than nothing. Filing a claim was super easy and simple. I enjoyed it. It was a lot faster and you don't have to talk to anybody. You just do everything online. Then, they sent me a check in the mail. I’d refer people to Allstate to make sure they get a warranty on the product, and make sure they can do it online or they can call somebody to take care of their claims.

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    Customer ServiceCoveragePunctuality & SpeedOnline & AppRefunds & PayoutsStaffBilling

    Reviewed Feb. 11, 2025

    I registered on the site and paid the fee. I discovered on my product (smartwatch) receipt that there were 15 days between the time I paid for the watch and the shipping date. There was NO PLACE on the website to call, text, or email customer support, no related info in the FAQs and proof of payment or plan did not display. - I waited a day, found a phone number on the internet, and was sent a chat link. Despite providing the proof of purchase, receipt, etc., the agent had questions. So I decided I would have the same issues if I filed a claim. I have decided to cancel the plan. - I was eventually told my watch would be covered, but I don't like the customer service or lack thereof.

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    Allstate Protection Plans
    Response from Allstate Protection Plans

    Hello Linda,

    We apologize for any dissatisfaction with your recent experience with us.

    SquareTrade does our best to provide expeditious and hassle-free service to all our customers. We give our specialists extensive training and coaching to provide our customers with friendly, knowledgeable, and accurate assistance.

    At this time, we have reached out to you to provide additional assistance and support.

    Thank you,

    RR

    Verified purchase
    Customer ServiceCoveragePriceMaintenanceRates

    Reviewed Feb. 11, 2025

    I used Allstate Protection Plans for a fireplace that stopped working with an error code "E5" indicating a malfunction, as neither the flame nor the heat was coming out. I found the process of filing a claim to be easy. I submitted my it online and uploaded a picture of the faulty fireplace. The process was straightforward, and I didn't even need to speak with customer service. Soon after, I received a check covering the full price of the fireplace. This experience has really underscored the value of having an extended warranty. Overall, I'm very satisfied with Allstate Protection Plans and would definitely recommend them.

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    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed Feb. 11, 2025

    I recently had an experience with an Allstate protection plan for a blow-up bed I purchased from Walmart. The bed wasn't holding air, prompting me to file a claim. The process was simple and efficient, starting with a straightforward phone call. The interaction with the claims agent took around 5 to 10 minutes and was pleasant. Initially, I was advised that the issue might be covered under the manufacturer's warranty, but after contacting the manufacturer, they informed me that the item didn't have a warranty.

    After getting back in touch with Allstate, they agreed to handle the issue, which required a bit of back and forth, but was eventually resolved to my satisfaction. Based on this positive resolution, I chose to purchase the protection plan again for my next bed.

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    Customer ServiceCoverageStaff

    Reviewed Feb. 11, 2025

    I have had several items covered under an Allstate protection plan. I filed a claim for my robot vacuum, and the experience was great. It was easy to file a claim, both online and by phone. The customer service was excellent; they answered all my questions and met my needs.

    Based on my experiences, I would recommend Allstate to friends and family.

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    Customer ServicePunctuality & Speed

    Reviewed Feb. 11, 2025

    I recently had an experience with Allstate Protection Plans when my TV's screen unexpectedly went blank. I found the online claim process quite easy, and they responded within a few hours after I submitted a picture.

    The replacement is scheduled to arrive tomorrow. Overall, I'm satisfied with their service.

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    Coverage

    Reviewed Feb. 11, 2025

    I will say I don't always elect coverage for my eBay items but after my experience with Allstate, I'm going to every time. When an issue with a coffee roaster showed up on "gently used" one I bought, Allstate listened to my issue and then made it easy for me to make a claim. I think that's the way these things are supposed to go...No hassles, no delays. Thanks Allstate!

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    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed Feb. 11, 2025

    My claim experience was expedient, the return label was convenient for shipping, and my reimbursement was quick. Thank goodness for the brochure & instructions, as the Walmart associates weren't helpful when explaining the process to me. The email communication throughout the claim was very clear and detailed. I appreciate the follow ups. I would use this insurance again for a future device.

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    Customer ServiceCoveragePriceOnline & AppRefunds & PayoutsStaffRates

    Reviewed Feb. 10, 2025

    My attempts to contact customer service have been unsuccessful. The Website has all the buttons but they don't work. I feel like I've been ghosted. I won't be using Allstate in the future. I made a purchase on eBay which never materialized and I'd insured the Item with Allstate's Squaretrade. EBay refunded the purchase price of the item but have no control over Squaretrade (Allstate) so I tried to contact them to work a refund or some kind of compensation but their website just plain didn't work. So I'm left, "holding the bag. I will avoid Allstate in the future.

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    Allstate Protection Plans
    Response from Allstate Protection Plans

    Hello Thomas,

    We apologize for any difficulties you have experienced canceling your protection plan.

    SquareTrade does our best to eliminate any roadblocks that might affect our customers. We also do our best to ensure our specialists are providing both accurate and friendly service. If a customer wishes to cancel their protection plan, we offer several options in order to process their request in a timely manner. The customer can cancel their own plan online, chat with a specialist or call to have the request fulfilled via phone. We are sorry to hear that your experience was not a seamless one.

    At this time, we have reached out to you to provide additional assistance and support.

    Thank you,

    RR

    CoverageTechPricePunctuality & SpeedMaintenance

    Reviewed Feb. 9, 2025

    The insurance policy is bad! I made a claim back in July, wristband had broken. They fixed it but did a bad job fixing it, so I had to make another claim because of your bad work. 6 months later, the wristband came off again and I was unable to make a claim because I had "gone over my limit." Don't charge your customers a claim for something that is your fault and your bad work. Horrible service!

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    Response from Allstate Protection Plans

    Hello Shed Taylor,

    We are sorry for any inconvenience you experienced with your recent claim.

    SquareTrade uses certified technicians to complete all repairs and we perform extensive diagnostic tests to confirm functionality before returning the equipment to the customer. We offer a service guarantee of the work done for a period of time after the mail-in repair, for any failures once the claim is completed. We are sorry the issue with your device is still not fully resolved.

    We understand the frustration that can come from this. However, we were happy to speak with you and provide additional support regarding your claim. We hope to provide a better experience in the future.

    Thank you,

    HG

    Verified purchase
    Staff

    Reviewed Feb. 7, 2025

    I am incredibly impressed with the swift turnaround in getting my Apple Watch repaired. The entire process was seamless, from the moment I reached out for assistance to receiving my watch back in perfect working condition. The team at Allstate demonstrated exceptional professionalism and efficiency, ensuring that my experience was smooth and hassle-free. Great job, Allstate. Thank you so much!!

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    Customer ServicePunctuality & SpeedMaintenanceStaffResolution

    Reviewed Feb. 6, 2025

    Review for Warranty Service – If I could give zero stars, I would. This warranty service has been nothing but a headache from start to finish. First, they shipped the replacement part without including my apartment number. FedEx even called them to fix the issue, but despite me also calling to follow up, they never corrected it. As a result, the part was delayed.

    Then, they rescheduled the service appointment two weeks later without notifying me—so not only did I have to rearrange my entire day to be available, but I had to wait an extra two weeks for a technician to even show up. When he finally arrived, he quickly realized that the part they sent was the wrong one. He assured me that he would notify the warranty company and that I’d receive a call with a new appointment. Two days passed—no call. I had to follow up myself, only to find out they had no record of the technician's visit or his report. They had to track him down and then get back to me.

    After all that, instead of actually fixing the problem, they emailed me generic cleaning procedures, which I had already done and had even told the technician about. When I called again, they claimed the technician told them to send me those instructions—completely false, since he had already diagnosed the issue as a sensor malfunction! What’s worse, they didn’t even take the time to understand my issue properly. My dryer works fine on the timer setting, but when I use programmed cycles, it doesn’t dry my clothes—clearly not a vent-cleaning issue. Yet they continued to waste my time with irrelevant steps instead of actually resolving the problem. Now, I’m once again waiting to see how they’ll mess this up next. Absolutely unprofessional and frustrating service.

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    Response from Allstate Protection Plans

    Hello Mohamed Nawar,

    We apologize for any frustration surrounding your claim.

    SquareTrade does our best to provide our customers with efficient and effective resolutions since we want to make the claim experience as hassle-free as possible. For appliance claims, there are many teams that work together in order to provide a resolution. However, our goal is to ensure we avoid any issues that can cause a delay. We are sorry this has not been your experience.

    At this time, one of our specialists has reached out to you to address this matter and to provide additional support.

    Thank you,

    HG

    Verified purchase
    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaffTimeliness

    Reviewed Feb. 5, 2025

    The online claim process was quick and easy. I was able to submit pictures and pay my deductible as part of filing the process. My claim was reviewed immediately, and a same day response was received. Communication via e-mail regarding status and next steps was excellent. I received my gift card for replacement glasses within a few days after submitting the Affidavit for Reimbursement. Overall, the whole process was pleasurable and handled in a timely manner.

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    CoverageRefunds & PayoutsMaintenance

    Reviewed Feb. 5, 2025

    Was a easy process on our glasses claim, we got a Sam’s e-gift card to replace the broke/scratched glasses.** I would recommend this insurance. It’s an easy way to cover breakage. So run down to Sam’s and buy your glasses and don’t forget the insurance, it not very much money to get it.

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    Customer ServicePriceStaffValue

    Reviewed Feb. 4, 2025

    Outstanding customer service. Great help to me to get my laptop repaired. Everyone I spoke with was polite and very helpful. I will definitely recommend Square Trade to everyone who is able to use this service. It is definitely worth the money.

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    Customer ServiceCoveragePunctuality & SpeedTransparency

    Reviewed Feb. 4, 2025

    I am still e=waiting for a tech to repair my recliner. I received an email stating my claim was approved. I have followed up several times to check when the tech is coming to repair my recliner. I will. Receive the same message, "You should be updated within the next two days". Another two days have passed. Several times. I called again on February 3 to let them know I am still waiting on the tech to repair my recliner. The part ordered arrived February 2, 2025. I am still waiting, and the insurance coverage is taking way too long. Please repair my recliner or replace my recliner.

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    Response from Allstate Protection Plans

    Hello Billy,

    We apologize for any inconvenience or frustration faced during your recent claim.

    SquareTrade does our best to provide a seamless experience and anticipate our customer's needs by providing customized service. We offer a variety of resolution options to ensure we meet service needs and resolve our consumers’ claims efficiently. There are several factors that could impact the timeliness in our team sourcing a technician for an in-home repair, such as the customer's location, the item type and particular failure the item is experiencing. To the best of our ability, we attempt to keep these factors from affecting the customer's claim resolution. We apologize that this was not the case here and would love the opportunity to make things right.

    We understand the frustration that can come from this. However, we were happy to speak with you and provide additional support regarding your claim. We hope to provide a better experience in the future.

    Thank you,

    AA

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    Customer ServiceRefunds & Payouts

    Reviewed Feb. 4, 2025

    Square trade/ All State warranty on Home Depot purchased Samsung microwave handle came off was told pay for repair and get reimbursed by gift card or check. I am puzzled why get a warranty if I have to paid for repair, should state in bold letters “We reimburse after you pay for repair” ripoff… Overseas customer service…

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    Allstate Protection Plans
    Response from Allstate Protection Plans

    Hello Jose Figueroa,

    We apologize for any frustration surrounding your claim.

    SquareTrade does our best to provide our consumers with efficient and effective resolutions in order to make the claim experience as hassle-free as possible. Our local repair resolution allows the consumer to locate a repair shop within their area for quick and easy service without having to mail in their device. This resolution allows the consumer to keep their original item and potentially preserve their protection plan in the event another issue arises. If the consumer has any difficulty following through with this resolution, SquareTrade can reevaluate the case and provide additional assistance.

    We understand the frustration that can come from this. However, we were happy to speak with you and provide additional support regarding your claim. We hope to provide a better experience in the future.

    Thank you,

    HG

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    Customer ServiceSales & Marketing

    Reviewed Feb. 4, 2025

    Absolute Worst Warranty Service – Feels Like a Scam. I submitted all the required documents—original receipt, photos, and everything they asked for—yet SquareTrade keeps sending the same email demanding evidence I’ve already provided. What makes this even more absurd is that when I called customer service, they confirmed they have everything they need. So why am I still getting the same runaround? This is beyond frustrating. SquareTrade sells warranties under the promise of peace of mind, but when it’s time to honor a claim,.

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    Response from Allstate Protection Plans

    Hello LUV KASHYAP,

    We apologize for any delays you have experienced with your claim.

    SquareTrade does our best to provide a smooth claim experience and eliminate any issues that can cause a delay since we strive to provide an expeditious and hassle-free service. We give our specialists extensive training and coaching in order to ensure we provide courteous and knowledgeable claim assistance. We are sorry to hear this was not your experience.

    Again, we truly apologize for any trouble you experienced during the claim process. At this time, one of our specialists has reached out to you to provide additional support.

    Thank you,

    HG

    Verified purchase
    Price

    Reviewed Feb. 4, 2025

    My Bose headphones stopped charging. I remembered that I bought an extended warranty and decided to file a claim. All I had to do was create an account and my plan information was right there! It was easy to open the claim and track it. The instructions to send my headphones back were easy, and when they couldn’t fix them, I got a check within another week. I recommend a plan with Allstate!

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    Customer ServiceRefunds & Payouts

    Reviewed Feb. 4, 2025

    This organization has been a nightmare to work with. No issue taking your money for a warranty, but when it comes to placing a claim on the purchased warranty, there is no desire to assist. Have been in contact with them dozens of times, jumped through every hoop communicated, and still no remedy. Receive confirmation emails stating you need to call in to finalize the claim, just be transferred numerous times to multiple departments. I'm at 10 different calls so far, followed exact directions, and still no solution. I'm convinced they are difficult to work with on purpose, so not to have to pay out on valid warranty claims. Absolutely terrible organization!

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    Response from Allstate Protection Plans

    Hello Shane,

    We apologize for any delays you have experienced with your claim.

    SquareTrade does our best to provide expeditious and hassle-free service to our customers since our goal is to provide a smooth claim experience and eliminate any issues that can cause a delay. We want to ensure that you have the support you need during the claim process, either via phone or our chat feature. We are very sorry this has not been your experience.

    We understand the frustration that can come from this. However, we were happy to speak with you and provide additional support regarding your claim. We hope to provide a better experience in the future.

    Thank you,

    AA

    Verified purchase
    Customer Service

    Reviewed Feb. 3, 2025

    After getting past the delays caused by, I no longer having access to the email address I originally had when I registered for my LG Refrigerator, I was very pleased with the service and the response time of the service. I experienced no nitpicking or delays in the claim due to fault finding, liability, etc. I will recommend Allstate Protection Plan to my friends.

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    Coverage

    Reviewed Feb. 3, 2025

    Chair broke after 4 years and Allstate replaced it. They sent company out first to repair and it was beyond repair. Process took a very short time and was sent replacement from Amazon in just a few days. Been buying warranty on most major products and has paid off several times.

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    Customer ServiceCoverageMaintenance

    Reviewed Feb. 1, 2025

    Screen detached from the keyboard. I saw the boarder of the screen had glue becoming undone. The boarder of the screen started to pop out. Finally the screen became undone. Can someone tell me if you will be replacing the laptop? My experience was great with your customer service.

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    Customer ServiceSales & Marketing

    Reviewed Feb. 1, 2025

    This is absolutely the worst experience I have ever had with any protection plan ever. Asurion was SO much better. I sent them my old phone. They got it and they never sent my EGIFT card. LITERALLY A SCAM.

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    Allstate Protection Plans
    Response from Allstate Protection Plans

    Hello Lauren,

    We apologize for any frustration caused by your recent claim.

    SquareTrade does our best to provide our consumers with efficient and effective resolutions since our goal is to eliminate any issues that can cause a delay. Our gift cards are processed electronically within one business day in order to ensure the consumer receives their payment quickly. We apologize that this did not occur in this case.

    Again, we truly apologize for any trouble you experienced during the claim process. At this time, one of our specialists has reached out to you to provide additional support.

    Thank you,

    AA

    Verified purchase
    Customer ServicePunctuality & SpeedMaintenanceRates

    Reviewed Jan. 30, 2025

    I submitted a claim with Allstate Protection Plan because I needed troubleshooting information for a product that wasn't working. The initial process of submitting the claim via email was really easy. I did it after looking through the information bubble. However, I have run into a bit of a challenge since then. They were going to give me some instructions on how to troubleshoot and if that didn't work, then I'd have to call back. I believe they sent the information to me when they said, "Go in here at this site," but I don't know where it was. I've been waiting for over a week to receive instructions on how to troubleshoot the issue. I chatted about it last night, but they just sent me a copy of the email traffic. I still don't know any troubleshooting methods and the product is just sitting here not working.

    Despite this, I want to mention that in all my past interactions with Allstate, they have been prompt and swift in their response to assist. I have several warranty policies with them, and I've never had any issues with them before. Generally, my experience has been positive. The only reason I'm giving a 3 out of 5 rating at the moment is due to the unresolved issue and the wait time.

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    CoverageOnline & AppRefunds & PayoutsMaintenance

    Reviewed Jan. 30, 2025

    I purchased a PlayStation 4 controller and decided to get an Allstate protection plan for it because you never know what happens and you always get the insurance. Unfortunately, the button on the controller stopped working. When I submitted a claim, the process was smooth. I went on the website and it said I had to take it back to the manufacturer. I took it back to Walmart and they refunded me. After that, I went online and bought a new one. The entire experience was positive, and I'd certainly recommend having the insurance 'cause it's better to have it than not.

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    Customer ServiceCoveragePricePunctuality & SpeedMaintenanceStaffRates

    Reviewed Jan. 30, 2025

    I recently had to use the Allstate Protection Plan for a heater. The fan stopped working, so I submitted a claim online. Allstate sent me a card, which allowed me to purchase a new heater. The process was very fast, and the heater is working well now. Overall, Allstate Protection Plans provided excellent assistance. I’d definitely rate them highly across the board for service, price, and coverage. Although my daughter interacted directly with customer service on my behalf, my experience with the online process was seamless.

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    CoveragePriceRefunds & Payouts

    Reviewed Jan. 30, 2025

    I had a claim on my wine and beverage refrigerator's protection plan with Allstate, purchased through Costco. The refrigerator's drawer mechanism broke, and although a local repair person was sent, they couldn't fix it due to parts being on backorder indefinitely. They offered a replacement, which they weren't able to do. Ultimately, Allstate then decided to send us a check for the full amount we paid. While I usually purchase warranties for peace of mind, I was very impressed with the Allstate protection plan's efficiency and support. It was a great investment for such a unique and expensive appliance, and I would definitely give the experience a 10 out of 10. I highly recommend Allstate for anyone concerned about the longevity of their major purchases.

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    Customer ServicePunctuality & SpeedRefunds & PayoutsMaintenanceResolution

    Reviewed Jan. 30, 2025

    I filed claims with Allstate for my refrigerator and stove, both of which had issues. The refrigerator developed a crack in the freezer door behind where the water and ice dispenser is located. As for the stove, while cleaning the glass in the door, a bar that was supposed to hold it in place ended up being defective. I contacted Allstate, and they were prompt in addressing the issues. The claims process was straightforward as well—I simply went online to file a claim, uploaded the necessary photos, and received a response within a few hours. They sent repair personnel to assess the damage, but later decided to reimburse me with a check equivalent to what I paid for my appliances instead of proceeding with repairs.

    I initially opted for Allstate’s protection plan when I purchased the appliances, thinking about the warranties usually expiring in a year. I wanted peace of mind for my home and its appliances. I would recommend the protection plan to friends if it fits within their budget. It's convenient and worthwhile, especially when needed.

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    Punctuality & SpeedRefunds & Payouts

    Reviewed Jan. 30, 2025

    Chair that was purchased one of the leg, we could sit on the chair without falling on the floor. I reached out to All State. I completed the request form. Allstate requested a picture. Send picture and was given option to return or to get a full refund. I chose to receive a refund. A full refund was send via mail. Quick and simple resolution.

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    Punctuality & Speed

    Reviewed Jan. 30, 2025

    It took me two lengthy conversations to complete this claim. The first person just wanted to argue, and the second person was so cordial and took her time to make things right. I've had other claims that didn't take this much time to complete. Hope I don't have another claim in the future, but if I do, I don't look forward to this slow process again.

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    Customer ServiceCoveragePunctuality & SpeedMaintenanceStaffTransparency

    Reviewed Jan. 29, 2025

    I recently had an experience with Allstate Protection Plans when my Acer Chromebook was damaged. I bought the Chromebook at Walmart and got the protection plan at the same time. The incident happened when my daughter's emotional support dog accidentally knocked the device off the desk, resulting in a shattered screen. Despite the mishap, I couldn't be upset since it was my fault for not placing it securely. To file a claim, I used the online process, which was straightforward and user-friendly. I even had some communication with a representative to confirm whether my warranty was still active, and thankfully, it was valid until April. The entire online process was self-explanatory, making it simple for even a tech-challenged person like me.

    I've been so happy with the service that I've recommended Allstate to family members, like my mom, who's thinking about purchasing a product from Walmart that Allstate would cover. The repair process was efficient; I received regular updates and quick resolution, with only minor delays due to snow. I would definitely continue doing business with Allstate in the future.

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    Verified purchase

    Reviewed Jan. 29, 2025

    I purchased a protection plan from Allstate for my robot vacuum cleaner through their online platform. Setting up the protection plan was incredibly straightforward, and when I needed to file a claim, the process was also very simple. I currently have a claim in progress, and they are managing it efficiently. I would definitely recommend Allstate's protection plans to friends and family because they safeguard your products and provide replacement or repair as needed.

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    Contract & TermsPricePunctuality & SpeedRates

    Reviewed Jan. 29, 2025

    I had a frustrating experience with the Allstate Protection Plan for a jukebox I purchased. It started with issues like a stuck CD and slow-playing albums. When I tried to make a claim, they initially couldn't find my policy, which forced me to send them a copy of my receipt. This entire process was a major hassle.

    Eventually, I was told to send the jukebox back to them, which would have cost me over $100. I found this to be a major inconvenience and chose to resolve the issue on my own rather than continue dealing with Allstate.

    This experience left me extremely dissatisfied. If I could rate this service negatively, I would do so. I would advise friends and family to steer clear of Allstate Protection Plans to avoid similar frustration.

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    Allstate Protection Plans
    Response from Allstate Protection Plans

    Hello Wayne,

    We apologize for any frustrations caused surrounding your Crosley Jukebox claim.

    SquareTrade does our best to provide expeditious and hassle-free service to our customers. We also do our best to provide updates of every step to ensure a positive customer experience. For Mail-In repairs, we guarantee a 2-5 business day repair from the day your device is received. This resolution allows the customer to fix their item without having to take any extra steps. However, in the event the customer has any difficulty with following through with this resolution, SquareTrade can reevaluate the case and provide additional assistance.

    Again, we truly apologize for any trouble you experienced during the claim process. At this time, one of our specialists has reached out to you to provide additional support.

    Thank you,

    RT

    Verified purchase
    Customer ServiceCoverageTechPriceRefunds & PayoutsMaintenanceStaff

    Reviewed Jan. 29, 2025

    I have purchased Allstate Protection Plans for several appliances, including a microwave, stove, and refrigerator. Initially, I chose it because the retailer offered Allstate as their warranty provider when I made the purchases. I did have to file a claim on the microwave when the digital display started malfunctioning. Fortunately, initiating the claim process was straightforward; I simply called and explained the issue. The representatives were knowledgeable and tried their best to assist me. In the end, Allstate refunded the full amount I paid for the microwave as the repair costs were too high. However, the refunded amount was not enough to cover the reinstallation of the new microwave, something I believe should be included, so I had to pay out of pocket for that part. Despite this, I would recommend having an extended warranty on appliances to others.

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    Customer ServiceRefunds & PayoutsStaff

    Reviewed Jan. 29, 2025

    The couches I purchased from Wayfair tore and broke, and I needed to file a claim with Allstate. Starting the claims process was fairly easy, and my interactions with Allstate’s customer service were smooth as everything was handled through email. They provided thorough assistance, and the resolution for my claim was getting my money back, which was enough to repurchase the same type of couch. The compensation arrived around two weeks after they informed me about the resolution.

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    Customer ServiceCoveragePricePunctuality & SpeedRefunds & PayoutsRates

    Reviewed Jan. 29, 2025

    I purchased an Allstate protection plan for a gaming monitor that I bought from eBay. I decided to get the plan because of past issues with shipments and manufacturing. Unfortunately, when I opened the monitor, there was a large black area on the screen that affected its quality. Using the Allstate protection plan, I initiated a claim. The process was really easy and quick, and instead of repairing the monitor, they reimbursed me. I would definitely recommend Allstate protection plans to others for the peace of mind they offer.

    If asked, I would say having such a plan is pretty good for backup coverage. Although I didn't interact much with customer service as the claim went smoothly online, I felt that the quality of service was good. I would rate my experience with Allstate a 5. The website was a bit tricky at first, so I'd give it a 4 for ease of navigation. Overall, considering the pricing and the service, I would definitely use Allstate protection plans again in the future.

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    Customer ServicePunctuality & SpeedRefunds & PayoutsMaintenanceStaffRates

    Reviewed Jan. 29, 2025

    I purchased an Allstate protection plan for my washer and dryer through the store where I bought them. Eventually, I had to use the warranty for the dryer as it wasn't working. The customer service experience was frustrating; they scheduled technician visits and then canceled multiple times. We have a large family, and it was over two weeks. In the end, they never showed up, forcing me to fix the dryer myself, which was disappointing given that I paid for this service.

    Allstate did provide compensation, but it was only $100. Considering the inconvenience and the lack of service, I felt this was inadequate. It's baffling that in the DFW area, with so many people, there was apparently only one technician available, who didn't show up. Such service does not meet the expectations for a paid warranty. You also can't use your own technician.

    While the customer service was responsive through email, the process felt slow and tedious since I prefer quick phone resolutions. Sometimes you just wanna call and get something done. The process of sending an email, waiting two days to get an answer, sending another email and waiting another two days is something for me to still get used to. Overall, given the disappointing service and inconvenience I faced, I'd rate my experience with Allstate protection plans a 2 out of 5 stars.

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    Allstate Protection Plans
    Response from Allstate Protection Plans

    Hello Antje,

    We apologize for any frustrations caused surrounding your GE Dryer claim.

    SquareTrade strives to provide a smooth claim experience for our customers. Our goal is to make the process as seamless and efficient as possible. We understand your time is valuable therefore we attempt to account for any possible delays in the process and eliminate them. Should a delay occur, we do our best to provide timely updates and communication to our customers. For our in-home repairs, we partner with certified repair companies that are held to these same standards. We are very sorry to hear about the poor communication and the lack of consistent information throughout your claim experience.

    We understand the frustration that can come from this. However, we were happy to speak with you to discuss your claim feedback. We hope to provide a better experience in the future.

    Thank you,

    RT

    Verified purchase
    PriceRefunds & Payouts

    Reviewed Jan. 29, 2025

    I had an experience with Allstate Protection, formerly known as SquareTrade, where I purchased a protection plan for my vacuum. I did it online and printed the necessary paperwork. However, when they printed the paperwork off, it asked me for all the information that was almost in the claim. I went back online to fill out the required details, placed everything in a box and mailed it.

    I haven't received confirmation yet on whether they will reimburse me or send a replacement vacuum, but they mentioned it would take 2 to 5 days to review. The process was relatively easy, and this isn't my first time using Allstate for warranty services. I've used them for another item before.

    I find the cost of the warranty to be reasonable and, overall, I'm satisfied with my experience with Allstate. I would recommend their services.

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    Customer ServiceCoverageTechPricePunctuality & SpeedMaintenanceRates

    Reviewed Jan. 29, 2025

    I have used Allstate Protection Plans for a few of my electronic purchases, especially for computers since I tend to go through them quite a bit. Recently, my computer screen got cracked. When they repaired it, they replaced the glass top, but the touch screen feature didn't work anymore. I'm not sure if it's something I need to get fixed elsewhere.

    In the past, I had a positive experience with them when my TV broke down. They sent me a better TV than I initially had, which was surprising and impressive. The process of filing a claim was fairly quick, although there's naturally some wait time for the repairs, especially when you need the device urgently. Despite these occasional delays, I find the protection plans highly valuable. It's a relief to have them because electronic items can be fragile and prone to breakage during delivery or use.

    I've used Allstate protection plans several times over the years and would recommend getting extended warranties because it's just better to be safe than sorry. The protection service itself deserves a top rating from me. However, there might be frustration if the protection doesn't work, which fortunately hasn't been my experience with Allstate. The customer service and level of coverage both rate very highly in my opinion, as do the pricing and the convenience of using my phone to manage claims.

    Overall, I've rated Allstate protection plans with top marks across all aspects—protection, customer service, coverage, and price.

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    Customer ServicePunctuality & Speed

    Reviewed Jan. 29, 2025

    I am satisfied with the resolution to my claim. Someone always answered the phone when I called, and the email communications were prompt. The electronic forms were simple and straightforward. I am glad that I was not given a lot of hassle. Thank you.

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    Verified purchase
    Customer ServiceStaffRatesTransparency

    Reviewed Jan. 29, 2025

    I purchased an Apple iPad with an Allstate protection plan. Initially, the explanation about the protection plan wasn't thorough. When my first iPad got damaged, I assumed I could have it repaired in-store, which wasn't the case. I had to go online to file a claim and follow those steps. Although the process was easy, it took a few days longer because of an issue with the shipping label—I had to print it myself instead of them mailing it to me.

    Eventually, my screen was replaced, which resolved the issue. I believe the delay was due to it being my first time going through this process. If asked by a friend or family member, I would advise them to spend wisely regarding protection plans. Overall, I would rate my experience with the Allstate protection plan as a 4 out of 5 stars. The customer service was excellent, and I'd rate it a 5.

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    Customer ServiceCoveragePricePunctuality & SpeedOnline & AppRefunds & PayoutsStaffEase of UseRatesValue

    Reviewed Jan. 29, 2025

    I recently used Allstate Protection Plans for a purchase I made at Walmart, specifically for an e-scooter I bought for a child this past summer. I generally take up protection plans for products that meet a certain price threshold, and Walmart typically offers these plans during purchase, even though I use the self-checkout option.

    In November, the e-scooter began malfunctioning, prompting me to file a claim. Filing the claim felt akin to an insurance process; it had minor hurdles due to the algorithm used online, which automatically tries to redirect users to the manufacturer's warranty. In my case, the scooter's warranty was only for 90 days, so I needed to contact customer service directly after it expired.

    The claim filing process was smooth, and within two days, they provided options for replacement. However, I noticed an issue with their algorithm: the proposed replacements did not match the original purchase's price. For instance, the algorithm suggested much cheaper alternatives that weren't comparable. I believe their system could improve in this respect, as common sense dictates that a $200 e-scooter shouldn't be replaced with an $80 foot-push scooter.

    Despite this, once I clarified my situation, they promptly provided a gift card equivalent to my original purchase, allowing me to buy another scooter. This experience did not deter me, as I purchased another plan for the new scooter. For those considering Allstate, I believe it boils down to personal preference and lifestyle.

    Reflecting on my experience, I would rate Allstate a 4 overall. Their customer service deserves full marks for responsiveness, and the value for money on the plan was satisfactory. However, I would rate the ease of using their website a 3, primarily due to the algorithm issues I encountered. Nonetheless, I'm open to recommending Allstate to others, understanding that everyone's buying habits differ.

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    Customer ServicePunctuality & SpeedRatesTimeliness

    Reviewed Jan. 29, 2025

    I initially learned about the Allstate protection plan when it was offered to me at checkout. I decided to get it for my office chair. Unfortunately, the chair's seat cushion collapsed and was no longer providing support, so I had to sit directly on the plastic shell.

    To submit a claim, I found the email from when I purchased the plan and followed the instructions to submit the claim online. This process was straightforward, thanks to a simple form.

    However, when I first made the claim, the website instructed me to use the manufacturer's warranty. Unfortunately, the chair was outside the retailer's warranty period, and I received no response from the manufacturer. After the suggested one-year manufacturer's warranty period expired, I resubmitted my claim through Allstate's portal. By then, I was told I had waited too long, and my claim was denied.

    I would rate my experience with Allstate as a 1 out of 5. For anyone considering their protection plan, I advise reading the fine print carefully and advocating firmly if a claim is necessary. No specific callback date was provided by Allstate for my issue.

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    Allstate Protection Plans
    Response from Allstate Protection Plans

    Hello David Needham,

    We are sorry for any inconvenience you experienced with your recent claim.

    SquareTrade does our best to assist all of our customers and provide efficient and effective resolutions. However, per our terms and conditions, customers must file a furniture claim within 30 days of when the issue occurred. While SquareTrade does our best to assist all of our customers, we can only approve claims within the specifications of the coverage purchased.

    We understand the frustration that can come from this. However, we were happy to speak with you and provide additional support regarding your claim. We hope to provide a better experience in the future.

    Thank you,

    HG

    Verified purchase
    Customer ServiceCoverageTechPunctuality & SpeedMaintenanceResolution

    Reviewed Jan. 29, 2025

    TV screen went black and no picture, continuous loop and no control with remote. Replaced Xfinity cable box first and then called SquareTrade. Went through several hours on the phone with ST and Samsung to finally get resolution to the problem. The service tech arrived and quickly diagnosed the picture tube was defective and replaced the picture tube with a new one an the issue was resolved. I don't know what else to say at this time. The whole experience took way too much time to resolve my issue.

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    CoveragePunctuality & SpeedResolution

    Reviewed Jan. 29, 2025

    I recently had a positive experience with the Allstate Protection Plan that I purchased at Target for a shopping cart. Unfortunately, the wheel on the shopping cart broke, prompting me to submit a claim. I found the process of submitting a claim online to be very easy and the overall claim process was fast. I was satisfied with how Allstate handled the situation, as they compensated me for the damaged item. I would describe Allstate Protection Plans as a good insurance option and would recommend it to friends and family.

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    Verified purchase
    Customer ServicePriceMaintenanceRates

    Reviewed Jan. 29, 2025

    I recently had the opportunity to use an Allstate protection plan I purchased for a gold chain, and I must say, the experience was quite positive. I've had to file two claims so far, and the process was incredibly easy and efficient. I just went online, filled out the necessary forms, and within less than two weeks, my repaired item was sent back to me. One of the chain links had broken, and they did a great job soldering it back together.

    I would definitely recommend Allstate protection plans, as they've proven to be a good decision for certain items. In general, I'm selective about buying extra protection, but this time it really paid off.

    Overall, I'd rate my experience with Allstate a solid 5 out of 5. Their customer service was straightforward since everything was handled online, and the cost of the protection plan was fair. The ease and efficiency of their online service also deserve a top rating.

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    Customer ServiceCoverageTechPricePunctuality & SpeedOnline & AppRefunds & PayoutsStaffEase of UseRates

    Reviewed Jan. 29, 2025

    I usually buy protection plans for items I purchase at Walmart. Every time I shop online using their app, I add the Allstate protection plan without hesitation. I’ve filed claims with Allstate three times, and while it was easy to do, only two claims were approved.

    The declined claim involved a smart vacuum that started falling apart and making noise just months after purchase. Despite trying to claim, I was told it was too new for coverage. Contacting the manufacturer resulted in the same response, so I gave up and left the vacuum unused.

    On the positive side, Allstate was very helpful with my children's tablets on two occasions. Both times the screens were damaged from being dropped. Allstate declared one tablet beyond repair and promptly sent a gift card for a replacement. The other time, they repaired the back and the glass and returned it in good condition.

    Overall, I would say Allstate provides a good service for protecting items, especially based on those positive experiences with the tablets. However, the situation with the vacuum was disappointing. If asked by a friend or family about my experience, I would share this balanced view.

    As for ratings, I'd give Allstate a potential 5 stars for the tablet protections but only 1 star for the vacuum incident. Averaging it out, I would rate my overall experience at about 4 stars. I find their website easy to navigate, so I'd give that aspect 5 stars. For the pricing of the plans, I'd rate it a 4, also depending on the specific item being covered. Unfortunately, I can't comment on their customer service experience over the phone as I’ve never needed to call them.

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    Customer ServicePriceOnline & AppStaff

    Reviewed Jan. 29, 2025

    I purchased a Android tablet from Home Shopping Network. I had a problem with it. It wouldn't charge so I think that you can do a review here. So I reached out to them and ask them for help. They email and call me and got to the problem and now I'm happy with the end of the result. This is a good responsible company. Next time I get any more Electronics from Home Shopping Network I will make sure that I will get their protection. Thanks guys for your help.

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    Verified purchase
    Customer ServiceCoveragePriceMaintenanceStaff

    Reviewed Jan. 29, 2025

    I recently filed a claim with Allstate Protection Plans for my daughter's eyeglasses, which had broken frames and scratched lenses. I purchased the warranty from the store where I bought her eyeglasses. The claim process was super easy, mostly conducted online via email, and I didn't need to speak with a representative. I only had to upload a picture and pay the deductible; Allstate paid the agreed repair cost. Overall, having an extended warranty was a great experience for me, and I found their service straightforward and effective. I highly value the coverage they offer and feel it's definitely worth it.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 29, 2025

    I had a Google Pixel 6 Pro for which I purchased a protection plan from Allstate when I bought the refurbished phone from eBay. One morning, the device unexpectedly stopped turning on. Fortunately, I had flagged the email about the protection plan in my inbox, and it smoothly guided me through the claim process. The entire procedure was extremely easy, including the shipping options provided by Allstate. I would recommend Allstate for anyone looking for a protection plan for non-durable goods.

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    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed Jan. 29, 2025

    I recently had a disappointing experience with Allstate protection plans regarding a warranty claim for a TV I purchased at Costco. There's a noticeable image burned into the display, and Allstate informed me that this wasn't covered. I reached out to them over the phone but they simply stated that they couldn't help and didn't offer to inspect the item or send anyone out.

    They're a lousy insurance company.

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    Allstate Protection Plans
    Response from Allstate Protection Plans

    Hello Kathy,

    We are very sorry to hear that you are unhappy with your recent claim experience.

    SquareTrade's goal is to provide accurate and effective resolutions for our customers' issues with their items. In order to do so, we may request photos or additional information to determine the best course of action for each claim. In this case, the provided photos confirmed burn-in on the TV display, therefore, we were unable to process a claim as this is excluded from coverage per our Terms and Conditions.

    In this case, we were happy to speak with you and provide additional support regarding your claim. We hope to provide a better experience in the future.

    Thank you,

    RT

    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedRefunds & PayoutsRatesFollow-Through

    Reviewed Jan. 29, 2025

    I had an unfortunate experience with my Allstate protection plan for a PlayStation controller. Initially, the controller stopped responding, prompting me to start a claim. The process was frustrating. After submitting the receipt number, my claim wasn't processed as promised, leading me to follow up after two weeks. Allstate gave me the runaround, leaving me stuck without results even after visiting Target, where I bought the product.

    Eventually, I contacted Target customer service, and after another week, they decided to send a replacement controller directly, bypassing Allstate, despite my paying extra for the warranty coverage. They first sent the wrong part, and after more delays, they finally sent the controller. This ordeal took over a month, by which time I'd already bought a new one out of necessity. I was never reimbursed, possibly because I didn't notify them of my new purchase, and I certainly didn't trust Allstate's insurance again.

    Reflecting on this experience, I would rate it as very poor, a 1 out of 5. When deciding to get the coverage initially, it seemed prudent given past issues with controllers. Yet, with the experience I faced, I would not recommend the Allstate protection plan to others due to their flawed claim process. It seemed like an error along the way, but nonetheless, it has left me skeptical of the service.

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    Verified purchase
    Customer ServiceCoverageStaffEase of UseRates

    Reviewed Jan. 29, 2025

    I had a disappointing experience with Allstate Protection Plans. My couch was severely damaged by my dog, but the claim process was frustrating. I was limited to submitting only a couple of pictures, which didn't adequately display the extent of the damage. Despite the plan stating that furniture replacement was included, Allstate only sent me a cleaning kit, ironically not suitable for the wood and cushion damage I experienced.

    I attempted to follow up with their customer service, which initially seemed promising as they asked for details and even suggested I would receive a replacement. However, after multiple interactions, I received only the cleaning kit, which was ineffective. Their insistence on first sending the kit before considering other options was confusing and unhelpful.

    Despite the dissatisfaction with the outcome, I found the customer service representatives polite and responsive via both online and phone interactions. If I were to rate my experience based on coverage and claims fulfillment, it would be quite low. However, the ease of use of their online services and the customer service itself would be rated higher.

    This experience has left me regretting my purchase of the plan, as it did not fulfill its promises.

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    Allstate Protection Plans
    Response from Allstate Protection Plans

    Hello Matt Brogdon:,

    We apologize for any frustration surrounding your claim.

    SquareTrade does our best to provide a smooth claim experience and eliminate any issues that can cause a delay since we strive to provide an expeditious and hassle-free service. We give our specialists extensive training and coaching in order to ensure we provide courteous and knowledgeable claim assistance. We are sorry to hear this was not your experience.

    Again, we truly apologize for any trouble you've had thus far. However, we'd like the opportunity to inspect your claim and see how we can help. One of our specialists has reached out to you to provide further assistance.

    Thank you,

    HG

    Verified purchase
    Punctuality & SpeedMaintenanceStaff

    Reviewed Jan. 29, 2025

    I bought the Allstate Protection Plan through Amazon for my purchase of mini refrigerator. When my refrigerator stopped working I contacted the Allstate. All their representatives I've spoken with were courteous, patient and resolved the issue efficiently, and promptly sent me a check. I would highly recommend the Allstate Protection Plan.

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    Customer ServiceOnline & App

    Reviewed Jan. 28, 2025

    So I go to file a claim. I cannot get past a certain point on the website. I email them or text them my receipt. They don’t let me know if there was received, how long is gonna take for them to do anything. They definitely have made this difficult for a reason for you not to be able to file claims. Were easy so they get money money money. It’s all this is about!

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    Allstate Protection Plans
    Response from Allstate Protection Plans

    Hello Hank,

    We apologize for any dissatisfaction with your recent experience with us.

    SquareTrade’s goal is to provide our customers with the highest level of service that is both seamless and effective. We attempt to give our customers adequate resolutions that will solve their claims in a timely manner. However, we understand that everyday life happens and customers may face outstanding circumstances that do not allow them to fulfill their claim as quickly as they may have intended. We apologize for any inconvenience that may have been caused when the customer contacted us to continue their claim process.

    At this time, one of our specialists has reached out to you to provide additional assistance and support.

    Thank you,

    RT

    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedMaintenanceStaffRates

    Reviewed Jan. 28, 2025

    Courteous, helpful service, easy to submit claim, and prompt replacement of defective TV that was under warranty. Recommended several options to choose from, each highly rated. New TV delivered in less than one week of first phone call asking about warranty coverage, and repair or replacement of TV under warranty. Pleased with the new TV selected.

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    Staff

    Reviewed Jan. 28, 2025

    I’m extremely pleased with my experience. They worked with me, they got me what I wanted, there were no excuses, they just took care of my issues, my concerns, and it’s difficult to find that type of service these days. Your representatives were very polite, professional, they listen to my needs, there’s no more to say than that. I’m extremely pleased.

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    Verified purchase
    CoveragePunctuality & SpeedMaintenanceStaff

    Reviewed Jan. 27, 2025

    The help we received was very thorough. We mailed in our device and it was shipped back promptly with no issue. We would definitely recommend this insurance plan to anyone buying technology for a child or something that may end up broken or malfunctioning within 4 years. Overall get this warranty.

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    Customer ServicePriceRefunds & Payouts

    Reviewed Jan. 25, 2025

    Target only offered Allstate warranties. And after buying two products neither had a good solution. The first was a PS5, and less than a year after having it we discovered the disc drive doesn’t working. After calling both Target and Allstate back and forth for about 2 hours the solution was to go through Sony because it hadn’t been a year yet. Allstate refused to honor the first year of my 2 year warranty.

    Next was a new controller purchased for the ps5. Allstate made me purchase a new controller, and then added a deductible so I couldn’t even get all the money back for the controller. If I had 80 bucks to blow on controllers I wouldn’t have even bought the warranty to begins with. Safe to say I will be doing more research and doing my best to avoid buying any electronics that do warranties through Allstate in the future.

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    Allstate Protection Plans
    Response from Allstate Protection Plans

    Hello Mack,

    We are sorry for any inconvenience you experienced with your recent claim.

    SquareTrade protection plans are extended plans designed to provide peace of mind by protecting against mechanical and electrical failures when the manufacturer's warranty has expired, or the manufacturer cannot assist during their warranty period. In the event the manufacturer does not provide service, SquareTrade can reevaluate the case to see how we can take care of the consumer's issue.

    Again, we truly apologize for any trouble you've had thus far. We want to review the case further and see if we can provide additional help. If you'll allow us, please email socialhelps@squaretrade.com and include "Consumer Affairs" in the subject line and any helpful information, such as your Protection Plan ID or contact information. One of our specialists will look over the claim and follow up with you directly.

    Thank you,

    CF.

    Verified purchase
    CoverageStaff

    Reviewed Jan. 24, 2025

    Very satisfied with this policy! Great service, timely! From the time of purchasing the policy to putting in the claim the Optical personnel was informative & courteous. It has been a great experience having this insurance & my first time carrying insurance on my glasses. I would highly recommend this insurance to my family & friends. Thank you!

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    Verified purchase
    Customer ServicePunctuality & SpeedRefunds & Payouts

    Reviewed Jan. 23, 2025

    I had to go through hoops to get my claims completed. Then, I had to call about a second claim and I was bounced around from department to department. I don't recommend this company!! Bad customer service and long wait times for refunds!! It should not be so hard to file a claim on an item that has an extended warranty. Do not use this company! Find a different way to get an extended warranty. Use another company!!

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    Allstate Protection Plans
    Response from Allstate Protection Plans

    Hello Jacqueline Faison,

    We apologize for any frustration surrounding your claim.

    SquareTrade protection plans are extended plans designed to provide peace of mind by protecting against mechanical and electrical failures when the manufacturer's warranty has expired, or the manufacturer cannot assist during their warranty period. In the event the manufacturer does not provide service, SquareTrade can reevaluate the case to see how we can take care of the consumer's issue.

    At this time, one of our specialists has reached out to you to address this matter and to provide additional support.

    Thank you,

    HG

    Verified purchase

    Reviewed Jan. 22, 2025

    Our LG 2 in 1 combo washer dryer machine LED screen wasn’t working. Allstate repaired free parts and labor. Initially they did send an incorrect part, but sent the correct part. Everything was done in timely manner. Screen is working like new and no further issues. Thank you very much!

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    Verified purchase
    CoverageRefunds & Payouts

    Reviewed Jan. 22, 2025

    You are selling FRAUDULENT coverage. Coverage for an OUTDOOR WINTER decoration should have never been offered coverage if you are not going to honor damage done to it during the weather in wintertime. I'm appalled by the service for the coverage I purchased for my product!! There's no reason why my claim should be denied. I DEMAND a payout for the claim or you need to refund me the money that I paid for the coverage. This is absurd!!

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    Allstate Protection Plans
    Response from Allstate Protection Plans

    Hello Mike Durfee,

    We are very sorry to hear that you are unhappy with your recent claim experience.

    SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any problems that can cause a delay before it affects our customers. If any issues arise, our goal is to provide the support you need to complete the process. We are sorry that this has not been your experience and we would like to see how we can further assist you.

    Again, we are very sorry for any frustration you have endured with the resolution provided. One of our specialists has reached out to you in order to further discuss this.

    Thank you,

    HG

    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedMaintenanceStaff

    Reviewed Jan. 22, 2025

    Our TV was not working. It was extremely easy to get my claim filed and resolved. The customer service individual was very professional and made me feel like they cared about my problem. The replacement TV was delivered very fast. I would definitely purchase product insurance again from Allstate Protection Plans.

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    Verified purchase
    Punctuality & SpeedStaffBilling

    Reviewed Jan. 22, 2025

    Fail RC electronic ESC. Claim went fast and easy. I started the claim online but could not find my part on the list. So I chatted with a rep and they guided me through the process. It was fast and easy and they sent me a payment in just a few days!!

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    Verified purchase
    CoveragePricePunctuality & SpeedValue

    Reviewed Jan. 22, 2025

    Chromebook repair. Insurance company was very quick. Getting repair done and back to me. This insurance is well worth the money spent for the policy. I thought getting to the form to fill out the claim was a little difficult to get to but once it was figured out it was very quick.

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    Verified purchase
    Customer ServiceCoveragePricePunctuality & Speed

    Reviewed Jan. 22, 2025

    Very easy to deal with, quick turnaround. From the call in to the online processing option couldn't had been any better, pleased I elected to take out the coverage and protected my purchase. Highly recommend the coverage as the cost was minimal and the peace of mind made the decision and the expense a no brainer.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 22, 2025

    My experience communicating with representatives was fine but actually fulfilling the claim was a dreadful experience. I was offered low quality options that were bootleg controllers, and even when I was finally able to choose an option of equal quality I have not received it yet and it has far exceeded the timeframe given to receive my replacement. I feel that this company is unreliable and performs poorly with communicating through emails.

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    Allstate Protection Plans
    Response from Allstate Protection Plans

    Hello Dylan Baker,

    We apologize for any frustration surrounding your claim.

    SquareTrade does our best to provide our customers with resolutions that are both quick and convenient. When it comes to replacement claims, we aim to provide you with a product that is comparable and has the same features as your original item. At times, there could be a delay if the item is not readily available in our inventory since we would have to externally source the replacement. We are sorry that you did not receive a resolution in a timely manner and we understand why this can be frustrating.

    Again, we truly apologize for any trouble you experienced during the claim process. At this time, one of our specialists has reached out to you to provide additional support.

    Thank you,

    HG

    Verified purchase
    Customer ServicePunctuality & SpeedTransparency

    Reviewed Jan. 22, 2025

    Previously I had major problems connecting my Samsung 75" with Wifi. I called it in, and explained errors I was getting, and offered screenshots... but all they kept saying is that does not qualify... because it's a software update issue. Not true, I know because I worked in computers for 25 years. Months later, a NEW problem, many white spots were showing up on my screen. This time they listened, and had me send screenshots. Eventually they sent me another TV. In summary, treated very poorly in first transaction, but treated well in second transaction.

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    Verified purchase
    CoveragePunctuality & SpeedRefunds & Payouts

    Reviewed Jan. 21, 2025

    So we bought an ONN 65" smart tv and when we were at checkout we purchased the 4 year protection plan. Fast forward 1 year. We come home from going out to dinner, sit down to watch TV. Turn it on and hear a pop. Then the screen comes on and it looked like someone had pushed their thumb into it with pixels out and lines in it. But guess what. My protection plan doesn't cover this because they stated the pictures showed something hit the tv. They stated that they do not offer coverage for accidental damage. I offered to give them the video I had on my camera system showing no physical damage had happened and they told me there was no need. They ended up refunding me for the protection plan and I went and bought a better tv.

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    Allstate Protection Plans
    Response from Allstate Protection Plans

    Hello Thomas Mancini,

    We are sorry for any inconvenience you experienced with your recent claim.

    SquareTrade does our best to provide expeditious and hassle-free service to all consumers. We also do our best to ensure our specialists are providing accurate and friendly service. For TV claims, there are many teams that work together in order to provide a resolution. However, the process starts with an evaluation of the issue with one of our technical experts that takes place over the phone. Once the issue is determined, the availability of the resolutions we can provide is based on several factors, such as whether the problem can be repaired, the limit of liability, and so on. While issues or delays may occur during the process, our goal is to ensure our consumers receive efficient and effective resolutions in a timely manner. We are sorry this did not occur in this case.

    Again, we are very sorry for any frustration you have endured with the resolution provided. One of our specialists has reached out to you in order to further discuss this.

    Thank you

    HG

    Customer ServicePunctuality & SpeedOnline & AppStaff

    Reviewed Jan. 17, 2025

    I Have worked with SquareTrade before with no issues, until now. I have been awaiting a replacement tablet since December, a month ago. I found out that they sent me the WRONG TRACKING information, showing me that my package arrived in Puerto Rico Christmas Eve Day. NO attempt, nor follow-up from them in ANY form to try rectifying this issue. I have spoken to a few representatives prior to the New Year. I'm still waiting!

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    Allstate Protection Plans
    Response from Allstate Protection Plans

    Hello Robert,

    We are sorry to hear that you had difficulty getting an update on the status of your claim.

    SquareTrade does our best to provide our customers with efficient and effective resolutions since we strive to make the claim experience as hassle-free as possible. In the event the customer did not receive the replacement, our goal is to correct the issue before it causes further delays. We are sorry this was not the case with the customer's claim.

    We are sorry that this has not been your experience and we would like to see how we can further assist you. One of our specialists has reached out to you in order to get this resolved.

    Thank you,

    AA

    Verified purchase
    Customer ServiceRefunds & PayoutsStaffHonesty & Transparency

    Reviewed Jan. 16, 2025

    When an agent tells you that you will be getting your full paid amount in a check, you expect to see that full amount. No, you ended up keeping my protection plan of $53.99 AND $20.52 in taxes. Then you tell me I must call, but when I call it then tells me to text you. I explain myself yet AGAIN and I get the same answer of "sorry that's what we do." So you lie to your customer? And you also tell them that the taxes you keep because the government collects them? TAXES ARE A PART OF THE RETURN!!! YOU ARE TAKING MY MONEY THAT I PAID FOR THE ITEM!!! I will never do business with you guys!! I will tell family and friends to never do business with you as you do not stand behind what you say. I should get the remaining money as my child's finger was sliced open because of the chair!!!

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    Allstate Protection Plans
    Response from Allstate Protection Plans

    Hello Amy,

    We are sorry for any inconvenience you experienced with your recent claim.

    SquareTrade does our best to provide our terms and conditions to customers via email once they have purchased a protection plan. Additionally, we make the protection plan terms accessible to our customers on their online account. Our protection plans are designed to provide coverage up to the total amount paid for the item at the point-of-sale. However, this amount does exclude taxes or any additional fees that may have been accrued during the purchase.

    Again, we are very sorry for any frustration you have endured with the resolution provided. One of our specialists has reached out to you in order to further discuss this.

    Thank you,

    AA

    Verified purchase
    Customer ServiceCoveragePricePunctuality & SpeedMaintenanceStaffBillingTransparencyTimeliness

    Reviewed Jan. 16, 2025

    I had a terrible experience with my bluetooth speaker system that was scary and I contacted Allstate with my protection plan and they immediately responded and helped me with my bluetooth speaker system. They took care of me and tried to fix it for me. They sent shipping label and cost and couldn't repair it and immediately issued the reinsurance payment fees to replace the bluetooth speaker system and I really appreciate them for all they have done. They constantly kept me up to date and made sure all my problems were taken care of and informed me up to date with everything. They were more than helpful and cared about me. I really appreciate them and advice for everyone to purchase their protection plan for everything you have. They offer a plan for your help and your insurance will be meet in a very very good way and extremely fast and secure manner. Yhvh roir and Yeshua Emmanuel Messiah bless allstate.

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    Verified purchase
    Refunds & PayoutsStaffTransparency

    Reviewed Jan. 16, 2025

    Original reported trouble was minor as an external webcam worked fine whereas the built in one did not even though all the drivers were present and updated. I decided to live with those issues at the time and did not send the laptop back for repairs. After leaving home base for an extended trip, the laptop was damaged beyond repair and a refund was issued in a timely manner. All in all, I have had great experience in the past with Square Trade and will continue to buy their protection plans for all electronics.

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    Verified purchase
    Customer ServicePunctuality & SpeedMaintenanceRates

    Reviewed Jan. 15, 2025

    I purchased a protection plan through Allstate for my Fitbit watch. Unfortunately, a mechanical issue arose when a small spring inside the watch's attachment mechanism failed to pop back up after some dirt accumulated. Despite my best efforts to clean it, the issue persisted. This prompted me to utilize my Allstate claim.

    The claims process with Allstate was trouble-free and straightforward. I found it to be very easy and efficient, rating the experience close to a perfect score. Although I eventually opted not to purchase another Fitbit due to previous band-related issues, I appreciated that the Allstate protection plan allowed me the flexibility to choose a different watch.

    From my perspective, Allstate protection plans are a wise investment, particularly for those who tend to be tough on electronics like watches, cell phones, and laptops. The three-year plans offer value and peace of mind.

    I am thoroughly satisfied with Allstate, and I would recommend their protection plans as a worthwhile purchase.

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    Verified purchase
    Punctuality & SpeedMaintenanceStaff

    Reviewed Jan. 15, 2025

    Square Trade did not seem to understand the issues involved in my appliance. In addition, scheduling an appointment for service was one of the most frustrating experiences I have ever been through with a business. They repeatedly scheduled a repair service company I specifically said not to. Then they notified me of appointments, then canceled the appointment 3 times. In addition they canceled an appointment with One of the repair companies with no notice to them or to me.

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    Allstate Protection Plans
    Response from Allstate Protection Plans

    Hello Terry Finman-Pince,

    We apologize for any delays you have experienced with your claim.

    SquareTrade does our best to provide our customers with efficient and effective resolutions since we want to make the claim experience as hassle-free as possible. For appliance claims, there are many teams that work together in order to provide a resolution. However, our goal is to ensure we avoid any issues that can cause a delay. We are sorry this has not been your experience.

    We are sorry that this has not been your experience and we would like to see how we can further assist you. One of our specialists has reached out to you in order to get this resolved.

    Thank you,

    HG

    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed Jan. 15, 2025

    I was very glad that I purchased the extended warranty on this water dispenser. After a less than a year, it broke down. I experienced great customer service with this insurance company. They seemed to care about my situation and offered me a reimbursement in order to buy another water. I am very happy with the outcome of my claim.

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    Verified purchase
    CoverageMaintenanceStaff

    Reviewed Jan. 15, 2025

    Sound on the TV had a distorted sound. Was walked through a testing procedure and figured out a setting was incorrect. Problem fixed without replacing the TV.

    The process and help given was appreciated and it saved the hassle of getting another TV. It was a simple process and the help given was professional.

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    Verified purchase
    Customer ServiceCoverageMaintenance

    Reviewed Jan. 15, 2025

    We bought a TV and the Walmart insurance back in November of 2022. Well the TV just stopped working and we filed a claim with Allstate. The TV we bought was a $900 TV and what it was replaced with was a $400 TV. Allstate kept putting on the email that "this replacement will be as good as or better than the original". A $400 no name TV is NOT as good as a $900 Samsung. I am very upset about the outcome of our claim.

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    Allstate Protection Plans
    Response from Allstate Protection Plans

    Hello TAMARA PEEL,

    We apologize for any dissatisfaction with your recent experience with us.

    SquareTrade does our best to provide expeditious and hassle-free service to all consumers. We also do our best to ensure our specialists are providing accurate and friendly service. For TV claims, replacement options are provided through a live link and our consumers have the flexibility to make a selection. If the consumer is not satisfied with the options available, SquareTrade can reevaluate the case and provide additional assistance but this must be completed prior to placing the order. We apologize for any frustration the consumer experienced due to this.

    Again, we are very sorry for any frustration you have endured with the resolution provided. One of our specialists has reached out to you in order to further discuss this.

    Thank you,

    HG

    Verified purchase
    Sales & MarketingPricePunctuality & SpeedRates

    Reviewed Jan. 15, 2025

    I bought an extended Warranty for 150.00 for my Samsung Washer. After being given much grief filing the claim, I sent them my receipt 3 times in which they stated the Home Depot website had a different price than I did. So, I asked them did Home Depot cheat me out of money and they said yes. Then when I asked them to read me the receipt, they said oh we were wrong. Then a tech comes out 1 week later and says he has to order more parts that are out of stock and discontinued. Now I have to wait another week to see what they are going to do. I will never buy another one of these warranties. Just go buy a new one I am going to have to anyway because I need to wash clothes. But I will make sure everyone I come in contact with knows not to buy one of these scam warranties!!!

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    Allstate Protection Plans
    Response from Allstate Protection Plans

    Hello Jim Brown,

    We apologize for any frustrations caused surrounding your washer claim.

    SquareTrade always does our best to offer repair and replacement resolutions as our first priority, and a reimbursement is typically an option reserved for atypical situations. We have designed SquareTrade protection plans to cover our consumers up to the amount spent on the item. The availability of the resolutions is based on several factors, such as the cost of the repair, the purchase amount of the device, whether we can source a comparable replacement item within the coverage limits of the plan and so on.

    At this time, one of our specialists has reached out to you to address this matter and to provide additional support.

    Thank you,

    HG

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 15, 2025

    You guys have helped me very much when I needed a tow and roadside assistance. Very prompt, very helpful, thank you very much Mr **. Also the tow trucks you have sent to me for roadside assistance have been very helpful and got my vehicle home safe or to the shop when needed again. Thanks.

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    Verified purchase
    CoverageStaff

    Reviewed Jan. 15, 2025

    They were very helpful and i would tell my family and friends about this company and I will be buying insurance from them again. They were patient and they did all they could to help me with my problem and I must say, “Thank you so much. I am going to make sure I get another policy.”

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    Verified purchase
    Peter increased rating by 3 stars.
    Punctuality & Speed
    After a positive interaction with Allstate Protection Plans, Peter increased their star rating on Feb. 21, 2025.

    Updated review: Feb. 21, 2025

    Was refunded my amount paid for the warranty and was explained that the options change daily - while I'm still not completely satisfied the additional follow up and effort was appreciated.

    Original Review: Jan. 15, 2025

    Gave three options originally for TV replacements. I chose #3. 2 days later they say option #3 is not available but option #1 is. I did not want #1. It was my last choice. I said, "Ok I will take option #2 from the original choices." (Had a screenshot saved.) They say that option is not available either. "Your only option is the one that you do not want." Additionally The TV I don't want has a 1 year warranty BUT two year warranty if I register it - they would not give me the necessary info to register it. So now I have a TV I don't want and only a 1 year warranty.

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    Allstate Protection Plans
    Response from Allstate Protection Plans

    Hello Peter Mazzetta,

    We are sorry for any inconvenience you experienced with your recent claim.

    SquareTrade does our best to provide expeditious and hassle-free service to all consumers. We also do our best to ensure our specialists are providing accurate and friendly service. For TV claims, replacement options are provided through a live link and our consumers have the flexibility to make a selection. If the consumer is not satisfied with the options available, SquareTrade can reevaluate the case and provide additional assistance but this must be completed prior to placing the order. We apologize for any frustration the consumer experienced due to this.

    We understand the frustration that can come from this. However, we were happy to speak with you and provide additional support regarding your claim. We hope to provide a better experience in the future.

    Thank you

    HG

    Verified purchase
    TechMaintenanceStaffHonesty & Transparency

    Reviewed Jan. 15, 2025

    Allstate sent out wonderful professional to try and fix the problem three different times. They were on time, professional, and efficient. Unfortunately the problem persisted. Thankfully Allstate is really great and they were able to give me a reimbursement for my appliance. I will be purchasing their protection again as they were reliable and honest.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 15, 2025

    Overall good experience with making the claim. Parts arrived as stated, I appreciated the "Track my appointment" link. The technician was on time, knowledgeable and communication was great. The fridge lights are finally working, I am very pleased with the outcome. My first claim with same light problem did not go well. Rep told me to purchase replacement lights at Home Depot. Second claim made up for it in a positive way.

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    Profile pic of the author.
    Verified purchase

    Reviewed Jan. 15, 2025

    I purchased the Walmart Allstate protection plan believing it was a three-year furniture protection plan as stated on my Walmart receipt. When I filed a legitimate claim for my gaming rocking chair, it was denied because All State placed the plan as a plan for “mechanical and electrical” issues—something that doesn’t even apply to furniture.

    Despite providing proof that my receipt clearly showed I purchased a furniture plan, they refused to assist me, insisting their system showed otherwise. It was an absolute waste of time and money—mostly a waste of my time and my peace. I wouldn’t recommend this protection plan to anyone. I did ask how to escalate the situation and was denied the information. My trust in Walmart has changed drastically.

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    Allstate Protection Plans
    Response from Allstate Protection Plans

    Hello Sarah

    We apologize for any frustration surrounding your claim.

    SquareTrade’s goal is to provide a smooth claim experience and give our customers seamless and effective service. We offer different types of protection plans for a multitude of electronic and non electronic products. We strive to provide our terms and conditions as it relates to the customer’s specific item by sending their protection plan contract via email and making it accessible on their online account as well. In this case, the protection plan does not cover damage caused by tears. While SquareTrade does our best to assist all of our customers, we can only approve claims within the specifications of the coverage purchased.

    At this time, we have reached out to you to provide additional assistance and support.

    Thank you,

    RR

    Verified purchase
    Staff

    Reviewed Jan. 14, 2025

    Always a great experience while making any claim, Settlement is faster and smooth. Team is helpful and always try to help us and give us the best possible options. Always happy to enroll any new purchase with All state. Even now keen to see if I have option to secure every item with all state.

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    Verified purchase
    Customer ServiceCoveragePricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffRates

    Reviewed Jan. 14, 2025

    Within 14 months time we had to have our (less than) 5-year-old GE refrigerator serviced. The first time the ice maker quit working and Allstate paid to have it repaired. Now, just before Christmas, the freezer quit working. Our local repairman diagnosed freon leaks, and failing compressors and evaporators. Within 5 days the fridge quit working as well. The repairs would cost more than what we paid for the fridge! Originally Allstate suggested replacing it with the same model. I told them I didn't want another GE product!

    They sent me a check for the entire purchase price so that we could buy a different make and model. I will never buy another major appliance without buying an extended warranty. Allstate was easy to deal with and helped expedite our claim so that we could buy a replacement locally instead of waiting for another one to be shipped to us. We already received our check last week for the service call and today received the check to replace the unit. I highly recommend Allstate/Square Trade extended warranties!

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Jan. 14, 2025

    My grandson cracked the screen on my iPad. I used my protection plan I purchased when I purchased the iPad. I pulled up my protection and everything was quick and simple. I was sent an email with the instructions on what I needed to do to have it fixed. I sent the iPad off and I’m waiting on an email to let me know what’s going on and if it’s fixed.

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    Coverage

    Reviewed Jan. 13, 2025

    Useless utter trash. Doesn't cover anything. Save your money. They are just like the government they will try and weasel their way out of paying you for anything. So you're better off with just not buying it.

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    Allstate Protection Plans
    Response from Allstate Protection Plans

    Hello James,

    We apologize for any frustration surrounding your claim.

    SquareTrade’s goal is to provide a smooth claim experience and give our customers seamless and effective service. We offer different types of protection plans for a multitude of electronic and non electronic products. We strive to provide our terms and conditions as it relates to the customer’s specific item by sending their protection plan contract via email and making it accessible on their online account as well. In this case, insect infestation and rust is not covered under our protection plans. While SquareTrade does our best to assist all of our customers, we can only approve claims within the specifications of the coverage purchased.

    At this time, we have reached out to you to provide additional assistance and support.

    Thank you,

    RR

    Verified purchase
    Customer ServicePunctuality & SpeedRefunds & Payouts

    Reviewed Jan. 13, 2025

    The pedals on my son’s bike broke. Found my receipt with email. One email and 5 minutes later my claim was already approved. The replacement didn’t fit my son so I asked for reimbursement and took 2 days to receive. I was extremely happy with the process. They sent me a gift card via email that was already used to purchase a new bike for my son.

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    Verified purchase
    Customer Service

    Reviewed Jan. 13, 2025

    Following up on a claim I had filed recently. Received no reimbursement for an airbed/air mattress. $55.85. Had receipt. Had photos not inflating is my in small note. Claim denied for speaking out to support supervisor. Hole in bed statement not inflating with written documents. If possible please correct $55.85. Promises were $50.82 check!

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    Allstate Protection Plans
    Response from Allstate Protection Plans

    Hello Ruia,

    We apologize for any dissatisfaction with your recent experience with us.

    SquareTrade does our best to provide our customers with efficient and effective resolutions since our goal is to eliminate any issues that can cause a delay. Our gift cards are processed electronically within one business day in order to ensure the customers receives their payment quickly. We apologize that this did not occur in this case.

    At this time, one of our specialists has reached out to you to provide additional assistance and support.

    Thank you,

    RS

    Verified purchase
    Staff

    Reviewed Jan. 13, 2025

    The agent was very helpful and very knowledgeable about the situation and helped me with the product that I had purchased. I was able to receive back the money from the claim company. Thank you for. Have a great day and thank you for the help and support that you provided me when I needed it the most help.

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    Verified purchase
    Customer ServiceCoverageTechPricePunctuality & SpeedStaffEase of Use

    Reviewed Jan. 12, 2025

    I dealt with Allstate Protection Plans for a washer-dryer combo that I bought from Nebraska Furniture Mart. Since it was a new technology, I opted for the protection plan to ensure reliability. I was already aware that Nebraska Furniture Mart offers protection plans for major appliances, so I requested one when I purchased the combo.

    The coverage matched what I expected, covering basic issues unless it was due to my error. I had to file a claim for a repair, and the process was easy. I registered the protection plan online and communicated electronically to arrange for a repair technician to visit. The technician coordinated with my children, who reside where the washer-dryer combo is located, to set up the visit. The whole process was smooth, and the issue was resolved promptly.

    Overall, my experience with Allstate was excellent. Everything went smoothly with no hassle, and I was very satisfied with the technicians they contracted. Although I didn't interact directly with customer service, my daughter's feedback was positive, indicating the customer service was top-notch. While I can't recall the exact cost of the protection plan, it was factored into my initial purchase decision, and it delivered the peace of mind I was seeking. I would recommend Allstate Protection Plans to others. The website was easy to navigate, and I encountered no issues during the claim process.

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    Verified purchase
    Customer ServicePunctuality & SpeedMaintenance

    Reviewed Jan. 12, 2025

    I usually don't buy protection plans, but when purchasing a computer for my son who was going into high school, I opted for Allstate Protection Plans considering the potential risks of handling it across multiple classes. Allstate performed well, though I tried to get the repairs done over the Christmas break but missed it by one day. Given that it was the holiday season, their response time was acceptable. The repairs involved fixing the screen and some casing, which was handled effectively. The claim process was straightforward, quick, and easy, and they gave me all the necessary materials.

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    Verified purchase
    CoverageRefunds & PayoutsStaff

    Reviewed Jan. 12, 2025

    I recently purchased a refurbished item on eBay and decided to get a warranty through Allstate Protection Plans to ensure I was covered in case of any issues. When I encountered a problem, Allstate provided a refund rather than a replacement, which wasn’t the full value of the item but helped towards buying a new one. The claims process was swift, happening entirely online during a single session. They even offered an option between a refund or another solution. It was a great experience.

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    Verified purchase
    Customer ServicePriceRefunds & PayoutsMaintenanceStaffRatesResolution

    Reviewed Jan. 12, 2025

    I recently had an experience with the Allstate Protection Plans for an AI power generator I purchased. The issue arose seven months before the warranty expired when the generator stopped working. Initially, it was quite a challenge to get a hold of customer support before the warranty expired. I was instructed to take the generator to a repair shop for an estimate, but not to proceed with repairs if it would cost more than I initially paid for the generator.

    The claims process took some time, and I submitted the quote multiple times because the repair was deemed financially unfeasible. Eventually, after numerous attempts and what seemed like dead ends, a customer service representative stayed on the line with me, escalated the issue to a supervisor, and ensured my claim was finally approved. I received $405 back in the form of a Walmart gift card, which was timely during the Christmas season.

    Overall, while the resolution took effort and persistence, I was satisfied with the end result. The process required patience, but I understand the importance of due diligence on their part. I would give my experience a rating of four out of five.

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    CoveragePricePunctuality & SpeedOnline & AppRefunds & PayoutsMaintenanceRates

    Reviewed Jan. 12, 2025

    I discovered Allstate Protection Plans when I purchased my laptop, as it was offered during the purchase. Unfortunately, my laptop needed repair under the warranty because the screen broke. The claims process was quick and easy, handled mostly online. They managed to fix it the first time, and when the issue occurred again, they provided a payout for a replacement. The payout was almost enough to cover a new purchase; I only had to pay about $1 extra.

    Overall, the experience with Allstate was great—they were fast and efficient. I found the extended warranty to be very valuable. On a scale of 1 to 5, I would rate Allstate a 5 for their service, pricing, and customer experience, including their website.

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    Customer ServicePricePunctuality & SpeedRefunds & PayoutsMaintenanceRates

    Reviewed Jan. 12, 2025

    I had a protection plan with Allstate for my GE Opal ice maker and a milk frother. My issue with the milk frother was that it wouldn't power on when I pressed the button. I initiated a claim through the website, which was quite easy. However, I needed more information and had to call them. They told me I'd receive a replacement, but that was back in November, and I'm still waiting.

    As for my ice maker, I also started the claim online, and while the process was initially straightforward, I had to provide more information over the phone. They told me I'd need to pay upfront for a maintenance request, with the promise of a replacement if the repair cost exceeded the item's price or a refund otherwise.

    I decided to get the protection plan because it was offered where I purchased the items. However, I'm not very satisfied with Allstate. I'm still waiting for the frother and am frustrated that I have to pay out of pocket for the ice maker's maintenance before getting reimbursed. I'd rate my experience with Allstate as a 2 out of 5.

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    Allstate Protection Plans
    Response from Allstate Protection Plans

    Hello Jamie Tanner,

    We apologize for any frustrations caused surrounding your Ice Maker and Milk Frother claim.

    SquareTrade does our best to provide a smooth claim experience and eliminate any issues that can cause a delay since we strive to provide an expeditious and hassle-free service. We give our specialists extensive training and coaching in order to ensure we provide courteous and knowledgeable claim assistance. We are sorry to hear this was not your experience.

    At this time, one of our specialists has reached out to you to discuss this and ensure the proper support is provided to resolve your issue.

    Thank you,

    HG

    Verified purchase
    Customer ServiceRatesResolution

    Reviewed Jan. 12, 2025

    I recently had to deal with Allstate Protection Plans for a claim regarding my Fitbit watch. Initially, the replacement they sent was a refurbished item, and it arrived in a bubble envelope, which was disappointing. The replacement didn't fit my original watch bands, which was frustrating. After communicating with Allstate, they resolved the issue, and I received the proper product yesterday, which fits perfectly and meets my expectations.

    The problem started when the latch mechanism that connects the band to the watch became loose, possibly due to changing bands frequently. The watch ended up falling at Target, but luckily, I noticed it and picked it up. Submitting the claim was quite easy, though.

    Overall, aside from the initial disappointment with the replacement, I'm satisfied with how Allstate handled the situation. There might have been a communication gap regarding the exact issue with the band and watch face, but everything is fixed now, and I'm happy. I'd rate Allstate a 5 for their service and would consider their warranty again.

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    Verified purchase
    Customer ServiceCoverageMaintenanceHonesty & Transparency

    Reviewed Jan. 12, 2025

    I sought to replace a little girl's Minnie Mouse moped through the warranty I purchased, expecting a straightforward process from Allstate. However, I was informed that the moped was unavailable for replacement and was instead offered dryer coils as a substitute item, which is completely unrelated to my original purchase. The entire ordeal involved an extensive runaround that took two days just to receive this unsatisfactory resolution. When I called for support, the service was unhelpful, leading to my decision to abandon the process altogether. It felt like Allstate misleads customers, as I was unaware that the extra warranty at the store would involve them. Currently, the broken scooter sits unresolved in my living room, under a two-year warranty that remains unused due to the runaround from Allstate. I would not recommend their services.

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    Allstate Protection Plans
    Response from Allstate Protection Plans

    Hello Abdel Hejavi,

    We are sorry for any inconvenience you experienced with your recent claim.

    SquareTrade always does our best to offer repair and replacement resolutions as our first priority, and a reimbursement is typically an option reserved for atypical situations. We have designed SquareTrade protection plans to cover our consumers up to the amount spent on the item. The availability of the resolutions is based on several factors, such as the cost of the repair, the purchase amount of the device, whether we can source a comparable replacement item within the coverage limits of the plan and so on

    We understand the frustration that can come from this. However, we were happy to speak with you and come to an amicable resolution for your claim. We hope to provide a better experience in the future.

    Thank you,

    HG

    Verified purchase
    PricePunctuality & SpeedMaintenanceRates

    Reviewed Jan. 12, 2025

    I purchased an Allstate protection plan for my headphones through the store where I bought them. Unfortunately, the headphones stopped working, so I had to use the warranty. The claim process was handled online and was impressively quick. I was satisfied with the assistance I received from the Allstate Protection Plans. As a resolution, they sent me a replacement pair of headphones. Although it wasn't the same brand, the new headphones worked fine, which was a relief. I find having the protection plan very valuable now, given my experience. Overall, I would rate my satisfaction with Allstate protection plans as a 3 out of 5 due to the replacement not being the same brand. But the cost of the warranty was reasonable.

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    Verified purchase
    Customer ServiceCoveragePricePunctuality & SpeedOnline & AppMaintenanceRates

    Reviewed Jan. 12, 2025

    My experience with Allstate for my son's phone protection plan was highly satisfactory. My teenage son, who is 18, had his iPhone XR in his book bag and with a bunch of books. When he got home from school, he put his book bag down too aggressively, accidentally smashing his phone. Since I had a protection plan when I purchased his phone at Walmart, I went through my emails and found the protection plan confirmation. Thankfully, we were within the two-year coverage window. I said, "All right. Let's cross our fingers and hope that they accept it." I wasn't sure if they were still gonna take the iPhone XR or not ‘cause it's an older phone, but it was still really nice.

    Submitting the claim was very easy through the link provided in the email, directing me to their website. The entire claim process took about two weeks at most. They quickly found a phone of equal or lesser value and mailed it to our house within two to three days and we used the same box to mail the broken phone.

    I would rate my experience with Allstate's plan a 5 out of 5, as I am super satisfied and would recommend it to friends. I chose to get the protection plan because, knowing that my son is young, accidents are bound to happen, and phone replacements can be costly. Overall, I am very satisfied with the service from Allstate.

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    Verified purchase
    CoverageRefunds & PayoutsMaintenanceRatesTransparency

    Reviewed Jan. 12, 2025

    I recently filed a claim with Allstate for my foot spa, which stopped working. I initiated the claims process online, and I found it relatively easy to submit. However, the outcome was somewhat disappointing. Allstate issued me a refund, which was not the full amount I paid for foot spa. They attempted to find a replacement but couldn't source one with reasonable similarities, so they refunded me $19 and some change, though I originally purchased it for $19.99. Plus, I paid for the protection policy on it. They did not provide any explanation for the partial refund. I suspect they refunded the amount before tax, but there was still a minor shortfall. Considering this experience, I would rate my satisfaction with Allstate's protection plan around 2.5 out of 5. I purchased the coverage assuming the product might not last, given many items are often cheaply made.

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    Allstate Protection Plans
    Response from Allstate Protection Plans

    Hi Ashley H,

    We apologize for any frustration caused by your recent claim.

    SquareTrade offers coverage for a wide variety of electrical and mechanical issues and, when the accidental plan is purchased, physical damage. However, our Terms & Conditions state that there is a limit of liability set for each plan, which indicates the coverage amount. In the consumer’s case, the replacement value exceeded the item’s price. We are sorry for any frustration the consumer experienced due to this.

    Again, we are very sorry for any frustration you have endured with the resolution provided. One of our specialists has reached out to you in order to further discuss this.

    Thank you,

    HG

    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedMaintenanceStaffRates

    Reviewed Jan. 12, 2025

    I had an experience with Allstate regarding an issue with our couch, which our dog damaged by chewing on the electronics. Fortunately, we had purchased an extra warranty that covered the repair. Initially, there was some confusion with Allstate; we were told the damage wasn't covered, then that it was, and later that we had missed the timeframe for the claim. It was a bit of a mess at first. However, once we got everything sorted out, they sent someone to repair it. The technician was fantastic—super fast and really professional—and now our couch works perfectly. The entire process, from start to finish, took about two months due to the back-and-forth. Despite the initial communication issues, I would rate the experience a 4 out of 5. Overall, I ended up very satisfied once everything was resolved.

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    Refunds & Payouts

    Reviewed Jan. 12, 2025

    I recently had to file a claim with Allstate for a pair of headphones I bought. The entire process was handled online, and I was pleased with how smoothly it went. Allstate is providing me with a gift card. Overall, I found the experience to be quite satisfactory.

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    Verified purchase
    Customer ServiceCoveragePriceRefunds & PayoutsMaintenanceRates

    Reviewed Jan. 12, 2025

    I purchased a protection plan with Allstate for peace of mind when buying items like a stud finder. I found it available when purchasing through Amazon, which was convenient to add to my purchase.

    However, my experience with Allstate is mixed. I bought a calculator for my daughter, and it didn't work properly. When I tried to make a claim, I had to call several times to get a refund to fix it., which was frustrating since my daughter needed it for exams. They required me to send the calculator to their warehouse, but that would have taken too long.

    Filing a claim can be inconvenient because I have to upload all my receipts, even for online purchases through platforms like Amazon, which should already link to the protection plan. It seems like unnecessary extra steps.

    Overall, I would give the claims process, price, customer service, and website each a 4 out of 5. Despite some challenges, the protection plan is a good backup for long-term usability of my purchases.

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    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Jan. 12, 2025

    I purchased several protection plans from Allstate for a variety of items including televisions, my son's Chromebook, and kids' ride-on toys. Things can sometimes encounter problems, and I wanted to be prepared.

    I ended up filing a claim because some of the items wouldn't charge or turn back on. My interactions with Allstate's customer service were wonderful, and I was able to reach a resolution. I was very satisfied with the outcome.

    Having an extended warranty is incredibly valuable to me. Overall, I would rate my experience as excellent.

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    Verified purchase
    Customer ServiceCoveragePricePunctuality & SpeedRefunds & PayoutsStaffRates

    Reviewed Jan. 12, 2025

    I had an experience with Allstate when my ice maker stopped producing ice and began leaking slightly. The claims process wasn’t difficult and the Allstate representatives were relatively helpful, as they arranged for a service technician to visit.

    The service technician quickly assessed the problem and informed me that parts for the unit were no longer available, which meant they couldn’t do anything to repair it. Afterward, he completed a report and sent it back to Allstate. Surprisingly, Allstate responded by sending us a check for the initial purchase price of the ice maker. We got an extended warranty on that also. The entire claims process took approximately three weeks, and I found it satisfactory.

    I would rate my overall experience with Allstate's claim process as a 5 out of 5, given their willingness to resolve the issue by reimbursing us. The extended warranty option had popped up during the purchase, and we decided to go with it, which turned out to be beneficial. Overall, my interaction with Allstate regarding this issue was positive.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedOnline & AppStaff

    Reviewed Jan. 11, 2025

    I recently had to use the protection plan I purchased from Allstate for my Fitbit Charge 5, and I must say the experience was quite satisfactory. The device stopped functioning correctly during runs, yet it still showed a 60% to 80% charge when plugged in. Thankfully, the device was still under my 2-year protection plan, so I contacted Allstate to file a claim. The process was simple and straightforward. I filled out a form online, and after a single follow-up question, I was informed that a replacement was on its way. The turnaround time was quick, and before I knew it, the new device arrived in my mail. This was my first experience with Allstate's claim service, and I found it to be quite efficient. I would certainly recommend Allstate's protection plans to friends and family, as it was a worthwhile investment that paid off in my case. There was no pressure to give positive feedback, and I genuinely felt the service was excellent.

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    Verified purchase
    Punctuality & SpeedMaintenance

    Reviewed Jan. 11, 2025

    I purchased an Allstate for my PlayStation and recently had to make a claim. The issue was with the HDMI connection at the back of the console. Every time I plugged in the HDMI cable, the screen would remain black unless I fiddled with it, as if the connection was loose. I shipped the PlayStation for repairs, and they acknowledged receipt on a Tuesday. I'm still waiting for the repair to be completed, but so far, the online claim process has been smooth. Overall, I'm satisfied with how things are going.

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    Verified purchase
    Customer ServiceCoveragePriceRatesValue

    Reviewed Jan. 11, 2025

    I purchased a protection plan from Allstate for my headphones, figuring it was worth the few extra dollars to ensure they'd last at least a year. I had dealt with Allstate before, specifically with their car insurance, so I was somewhat familiar with them. Eventually, my headphones did malfunction and, although Allstate replaced them, the replacement headphones didn't hold a charge for long. It seemed like they weren't brand new.

    I bought the protection plan at Walmart and initially thought it might be a good investment. However, when asked if I would recommend it to a friend, I'd likely say no, since the replacement didn't work as expected. Even though the claims filing process was easy, the replacement quality left much to be desired, so I decided not to purchase insurance for my planned TV purchase.

    Regarding customer service, I'd give Allstate 5 stars because the process was smooth and hassle-free. However, the value for money aspect was less impressive, warranting only 2 stars in my opinion. Overall, I'd rate my experience with Allstate as 3 stars due to the issues with the replacement product.

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    Verified purchase
    Customer ServiceCoverageRefunds & PayoutsRates

    Reviewed Jan. 11, 2025

    I had a great experience with Allstate Protection Plans. Given the expense of laptops and having a child who uses them, I decided to get a warranty. When I submitted a warranty claim, the process was simple and straightforward. The company managed to repair my laptop and return it to me in less than seven days, which was impressive. I didn't need to contact customer service because the entire process could be handled online. Overall, it was a very pleasant experience, and I’d rate it five stars.

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    Customer ServicePriceRefunds & PayoutsMaintenance

    Reviewed Jan. 11, 2025

    I recently filed a claim with Allstate Protection Plan for a little kid's bike because the pedals stopped working. The process of submitting the claim online was quite easy. Although they completed the claim and I received a gift card via email, they didn't instruct me on what to do with the faulty bike, so I ended up discarding it. Overall, I am very satisfied with Allstate's service. Purchasing the protection plan was a no-brainer since it only cost around $2.

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    Customer ServiceSales & MarketingPunctuality & SpeedOnline & AppRefunds & PayoutsStaffRatesTransparency

    Reviewed Jan. 11, 2025

    I sent my Fitbit Versa 3 for repair as it wasn't syncing and wouldn't pair. Allstate had it for nearly three weeks before returning it, but it only worked for a day before the issues reoccurred. After sending it back again, they returned it without repair because it allegedly synced fine with multiple devices. I’m currently testing it again and so far, it's syncing and doing right.

    While their process for sending the item was simple, getting updates was challenging. They kept saying they were waiting for a part, but never clarified the issue. Also, accessing information required going through the Walmart app, back through the protection plan, and then dealing with chat representatives, which was frustrating due to miscommunications.

    Overall, I would rate my experience as satisfactory. The customer service eventually fulfilled their duties, but it took much longer than the advertised 2-5 days. In terms of value, I paid $20 for two additional years, so I find that reasonable and give it a top rating. The navigation of their website, however, was not as smooth as anticipated, and I wish it were more user-friendly.

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    Customer ServiceCoverageTechSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed Jan. 11, 2025

    I purchased a protection plan from Allstate for a TCL 65-inch TV during a Black Friday sale. I opted for the warranty because I was concerned about the durability of TCL compared to other brands like Samsung, and the protection plan was affordable. Unfortunately, I had to file a claim because the TV had issues. Initially, the process was difficult for me as I’m not very tech-savvy, and I got frustrated with the repeated questions. However, my boyfriend handled it, and it became smooth. The next time I had to handle it myself, to my surprise, it went smoothly, and I found it easy.

    For one of the TVs, Allstate sent me a check since they couldn't replace it at the Black Friday price. For the other one, they replaced it, but the replacement was damaged upon arrival. Sending it back and getting another replacement was hassle-free and quick, taking just a couple of days. Initially, I considered warning others on social media about the service, but after the smooth resolution, I would rate Allstate 5 stars. Both customer service representatives I dealt with were nice, patient, and knowledgeable, despite a slight language barrier which could be improved.

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    Customer ServiceCoverageMaintenance

    Reviewed Jan. 11, 2025

    I recently had the opportunity to use Allstate's protection plans for a claim involving my laptop. When I purchased the warranty, it was conveniently offered as an option during checkout. The process to file my claim was straightforward; I used their online chat to explain the issue with my laptop, and they instructed me to send it in. Impressively, the repair was fully covered, and I received my laptop back in just three days.

    Overall, I'm very satisfied with how Allstate handled everything. The value of the warranty, the ease of the website, and the quality of service all deserve the highest praise, as my laptop is now working perfectly.

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    CoverageRefunds & PayoutsMaintenance

    Reviewed Jan. 11, 2025

    I purchased a protection plan for both my laptop and my gaming system. Recently, I had to file a claim for my laptop, and the process was quite straightforward.

    I handled everything online and it took a week or so for them to review my case. They were able to fix my laptop and return it to me within two weeks. Overall, having the extended warranty proved to be very valuable for me.

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    Customer ServicePriceStaffRates

    Reviewed Jan. 11, 2025

    I recently had an experience with the Allstate Protection Plan, and overall, it went well. I received my phone today, and I plan on returning the old one. However, the new phone didn't come with the stylus that usually accompanies it. I'm planning to keep the stylus from my old phone to use with the new one, but I'm not sure if that'll incur any charges. That's something I'll need to verify directly with them.

    As for the claim process, it was mostly smooth. Initially, there was an issue where the wrong phone was listed and sent to me twice. However, every time I called, their customer service was very helpful and ultimately resolved the issue. I'd rate my experience with Allstate a 4 out of 5.

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    CoverageStaff

    Reviewed Jan. 11, 2025

    I purchased a protection plan for a camera with Allstate because I like to have coverage on any electronics I buy. I frequently add insurance as a precaution whenever I'm making a purchase. I have filed a claim with Allstate, and the process was okay. Everything was taken care of. If someone asked me about my experience, I would tell them it's good.

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    Allstate Protection Plans Company Information

    Social media:
    Company Name:
    Allstate Protection Plans
    Year Founded:
    1999
    Formerly Named:
    SquareTrade
    Website:
    www.squaretrade.com