Allstate Protection Plans Reviews

My EcoFlow solar generator, model Delta 2 Max asked too much power from the generator. It asked more of it than what I told it to. I had to call customer service. That part is hard. When I tried to do it through eBay's help menu, that was not good. I have to call a human. And I gotta do that horrific process no matter who the company is or just trying to get to a human. But once I got to a human, it was okay. The process happened how it was supposed to.

The air fryer got worn out and it stopped. The temperature wasn't up to par, and it wouldn't cook items all the way through. Allstate paid in full what I paid for it. And I got a new air fryer. I tell all the customers I ring out I would purchase the warranty. It’s very dependable.

I needed some insurance policy because the device was my kid's using. Allstate was offered to me. I filed a claim because the glasses completely broke off. The claim process was not difficult. Just a few documentations were needed. There was some follow-up and some further documents and pictures of the damaged item.

Our 58-inch LCD 4K TV stopped working. Everything was okay when I submitted a claim with Allstate. It was very easy. I needed the receipt and the pictures, which I expected. They replaced the TV. They were simple to work and they got results done. The process was smooth and I was satisfied 100%.

Everything went well in my recent claim for a refrigerator. The icemaker wasn't working. The reps were friendly. They offered to walk me through it. I was trying to wait one day, unplug it, and see if it would work again. But my food was spoiled. I said, “Can I have a tech? Let him come over? That way, I won't lose the food.” The rep said, “Yeah. That'd be fine.” They sent a technician and the parts came in. And he fixed it. My experience with them was quick and good.

I purchased a lot of protection plans. The most recent one that I got a refund for was the refrigerator. The ice maker in the bottom quit working twice. They came out in May, and they came out in August and said it was unrepairable. The issue of the refund was very quick. It took less than a week. The Allstate reps were super polite, but it was very apparent they were reading from a script, and English was their second language, so it was hard to communicate with them. Sometimes they weren't getting what I was saying and I couldn't ask a question that was out of the ordinary because they would not have an answer for you. But everything else was fine. It was also fine to work with their website. The techs they hired, the local people were good to work with.

We purchased a protection plan for our refrigerator. We filed a claim but it was non-repairable. The claim process was also slow. We had to make several calls.

Allstate sucks. I bought a bunch of headphones and a bunch of protection plans. The headphones stopped working after a while. I filed a claim to get the replacements but Allstate was saying they needed the box and the numbers. I told them I didn't have the box but I sent the documentation from eBay, where I bought them, three times. I was trying to figure out which one was which and which pair was which. Every one of the reps was so polite and nice about it but they kept telling me to send stuff in. They were like a referee playing by the rules and I understand that. After the third time, I was done doing it and I asked them if I could at least get a refund on the warranty. I didn't like not getting anything out of it.

I got a $50 drone for my kids for Christmas. It's not working and it's still sitting here on my desk. The battery wouldn't charge. I filed a claim a month ago but I haven't heard anything back from Allstate yet. Something didn't make any sense on the email that I received when I did the claim online. It says, "Choose item," but it doesn't let me click it. It's grayed out. Now it says, "SquareTrade page cannot be found." I don't know what to do about it.

We filed a claim for a big Roku TV that had no WiFi connection. I called in a claim and explained it to Allstate. We tried to troubleshoot it and, finally, they said, "No, the TV is not gonna do it." They reimbursed me my money and I went and bought another one. I bought the protection plan again. I want to have myself taken care of.

I've had good and bad experiences with protection plans. I typically don't buy them but for the cellphone, it wasn't that much money to get the Allstate plan. I've had to file a claim against one thing that got broken, and Allstate took care of the issue. I was satisfied with the result. I was glad I had Allstate and it worked fine.

We've used Allstate for a few items, most recently for a workout bench. Filing a claim was very easy. I went online, found the merchandise and put in a claim. They offered us a substitute merchandise but I didn't feel it was equal to what we had. I gave them a call and they gave me all the money back.

My son breaks his glasses often, so any time I purchase a new pair, I purchase a plan. When I filed a claim with Allstate, it went well. Initially, when you're doing anything online where you have to follow directions and upload this and that, it seems to be a little bit more worse than making a phone call. But since I've had to do it more than once, it's not been a hard process. Allstate sent a check for the amount of whatever I paid for the glasses. It's a good investment and there's no hassle with the refund process.

Every single claim I have had they avoid paying. They come up with every excuse possible. This is clearly a scam. I currently have a BBB claim open and will be filing an Attorney General claim as well.

How in the world do you sell a plan that is bogus. I bought my son the Swagtron skateboard. It's had trouble charging since the start! He tried to charge it and try it again after a while. Pushed off and that thing snapped in half! Not covered even though it was properly used and he was under the weight limit. Owned less than a year.

So I have paid monthly on my dad's phone for years and when I file a claim I am met with they send out used replacements. Seriously, he has a flip phone which is $50 or $60 new at Target. I will definitely be cancelling the insurance at this point.

Made me jump through hoops to get a replacement TV. Although there was a documented, known issue with my LG set, Allstate made me submit no less than 6 photo and video files showing the problem and the requirements they demanded became more difficult to provide each time. They hope to make the consumer walk away in frustration. Then, when I finally satisfied all of their rigorous requirements, they only offered me one model of replacement TV which retailed for less than 1/2 of what I paid for my set 2 years and 6 months ago (I bought a 65" LG for $1,000 at Costco and they replaced it with a $400 Hisense set). I will never again purchase an Allstate policy.

Great! Smooth and easy! Online portion was simple, mailed it off and it came back quickly like new. I was very pleased with this insurance. I would recommend Allstate insurance (via WalMart) to my family and friends. All insurance should be this easy and stress free. I hope to never need to use this insurance again but I am happy I purchased it.

Plan Number: **. Purchased LG 75 in TV from Walmart $768 on 8/17/2022. Purchased protection plan $99. I have had nothing but trouble trying to get TV fixed. Filed a warranty for not being able to get internet on TV. Went back and forth with Allstate. They said it was a LG issue And LG said that it is covered under Allstate extended warranty. Had the Sprout Internet come out to verify that it is the network card in TV. Called warranty again. This time they approved it to be fixed. But told me that I would have to call a TV repair man & they would reimburse. I could not find one at all (Even thru LG)!! Called warranty again. This time he was going to see if there was a repair company thru Allstate. If not that he already talked to his supervisor about just sending a new TV.

The process was fast and easier than I expected. We were very satisfied with speed of claim acceptance and payment. I could recommend this coverage especially for a careless teen. The shipping process was also very easy. This was the first time I have actually filed a claim on any of the devices that have qualified to be covered.

Excellent service, Professional, polite. I have difficulty seeing, They were patient and kind and helped me step by step. I appreciate their service and recommend them to friends and family members. Before this, I had an HP laptop it was repaired. True to their word I was given a check for CUISINART CONVENTION OVEN and paid in full. The check arrived within a week. I definitely will purchase Allstate Insurance. It is worth it.

Very satisfied with the service and repair of my son’s iPad. Once I finally got it shipped, the turnaround time was exactly as promised. I always purchase the Allstate plans with my Walmart products and continue to be satisfied with every repair. I called and spoke with a representative at Walmart who helped me to get in touch with Allstate through their online claims site. Everything was easy to understand and the shipping details arrived the next day to my email. Would definitely purchase the Allstate replacement/repair plan again.

The claims people did not take long at all to get my claim fixed. They was able to send me an e-gift card the very next day to get a new air conditioner. The person was very empathetic and very friendly. These people were very helpful in getting me a new air conditioner.

I purchased the Allstate accident plan with a laptop that I bought for my teen son and I'm so glad I did. About a year into his usage of the laptop there was a physical mishap that resulted in physical damage to the frame, keyboard and screen. Filing the claim online was hassle-free and the repair itself only took a couple of days! Additionally, I was kept informed on the status of the repair via email, including the return tracking information. This is fantastic customer service.

My experience with Allstate Protection insurance was very favorable. They made it easy and quick to have them repaired. I sent the headphones off on Monday and they were back to me on Friday. I would recommend them when you make a sizable investment in electronics or any item they insure. The online directions were very clear and easy to follow.

Excellent claim experience from the claim approval, mailing and repairs. Good job, I will definitely recommend Allstate to my friends and family! Keep up the good work! This will definitely remove the stigma associated with insurance companies as been plain greedy and impossible when customers make even the smallest of claim on premiums that have already paid.

My husband LOVES his "DAP" Digital Audio Player & when it failed to turn on one day, he was So upset and was looking at having to buy another... I said "WAIT! I have it insured!" He just looked at me in amazement and was Super Happy when the next one appeared at our door!! He's a Happy Camper & so am I... (Having to hear your husband whine is not a nice picture, but to see his smiling face - SWEET Memories!)

I dropped my phone in the lake..too deep to recover but the insurance covered it. Thanks again.. Got new phone with insurance..if it wasn't covered with the insurance I would have spent out of pocket again. With the insurance they sent me a check to cover new phone any other time I would not have gotten the insurance..but my wife insisted I get it working on the lake.

I was having trouble with my HDD/SSD dock, but I didn't know it until I tested it and got the same problems with different drives. I decided that it's time to upgrade with Allstate's help. My claim was approved the same day. The prorated amount was more than I expected. I was given the choice of paper check mailed to me or or prepaid card. I would use Allstate again to protect sensitive electronics investments.

My experience with Allstate was good. My device went out at work, and I got my money for the insurance on my computer.

I was not able to get ahold of the manufacturer. And when I called Allstate I got the Best Customer Service ever. Very understanding on what I was going thru. And was able to help me to the end. To end up with good results. Thank you so much Allstate.

Allstate did not argue or discredit my claim. They were quick to respond and resolved it the next business day. I was given a choice of how I wanted to receive my refund of the full purchase price. I received my check within a few business days. I will also recommend them to my family and friends.

I want to revise my previous review. Shaun **, Corporate Resolution Team, SquareTrade/Allstate Protection Plan addressed all my concerns. He was very quick responding and addressing my concerns and resolving them. This was my first response and I'm retracting my previous review.

I had a problem with a power recliner that was addressed and handled quickly and efficiently. Thank you for your service. The claim adjuster called when scheduled and resolved it. He was very professional on the phone and promised a quick response which was within 4 working days. Thank you very much for your service.

Great and very polite service, excellent in accommodating us the customer with the appropriate service. Very satisfied with Allstate Protection Plans. I did not know that I was going to need a safety plan after my purchase, after all it was worth it. Allstate will replace my broken item with a new one. I will definitely recommend Allstate to my friends and family.

I called in to report that my computer printer was not working. I had received information from a repair shop what the cost would be to repair and the cost to replace the printer. The representative was more than helpful in assisting me with resolving the issue. I explained the problem and we discussed my options. At the end of the day, I was approved for my computer printer to be replaced. Thank You.

I followed all the procedures when returning my vacuum cleaner, they took it apart after they received it and denied my claim because in their own words, they found insects. This was their only excuse for denying my claim. Everything I did was followed directly and Accurately. I am sending you a copy of the returned email that informed me of this ridiculous excuse. They also said no photos of the u ace Ts could be sent.

My daughter had left a cup of water on the table that the cats spilled and the water soaked her Nintendo Switch. We filed the claim on the 18th and already received her repaired switch by the 28th. I was worried because my last warranty plan for the switch actually did more damage to my daughter's switch and we had to buy a whole new one, but this company did amazing. Her switch is working they even replaced the joysticks on her controllers which I didn't know needed replaced in the first place. They went above and beyond and her switch screen was in the same condition I left it. Only downside was they removed her tempered glass screen protector (I assume she had cracked it and they were making sure it wasn't the screen) so I do need to get a new screen protector but best warranty plan we have had so far! Will definitely buy from Walmart so I can have the same warranty if I get another item.

The company has quickly resolved the issue for me. I am very appreciative of Allstate Squaretrade. I was surprised that they take our reviews seriously and they respond quickly. I think the company deserves a great rating.

When my TV went out unexpectedly, I thought I was out of luck after trying every troubleshooting trick in the book. I was pretty bummed, but then I remembered I had an Allstate protection plan! Relief washed over me as I filed my claim, sent in the necessary details, and just like that—bam! A new TV was on the way. Huge thanks for making this process so quick and easy. I was dreading the idea of buying a new TV, especially with football season around the corner. You guys truly saved the day, and I couldn’t be more grateful! Thank you again!

Allstate's service was annoying because it felt like I had to do more of the work than they did. I got the warranty on a couch. I have it on a few things because I bought a bunch of furniture and I put protection plans on them. The motor went out on one of the electric chairs, so it wouldn't extend up. I called Allstate to file a claim. They told me to do it online. So, I created the account, and creating an account wasn't bad. That was easy. I just had to download the app, log in, and register. Once I did all that, my plan auto-populated in the system. They showed them up there. But when I went to select it, since I just bought it, they thought that I had a manufacturer's warranty. So, they wanted me to call the manufacturer and get it repaired. I was like, “But they told me that the coverage starts day one.” I don't understand. They were like, “Well, furniture comes with the warranty.”

Allstate offers a great protection plan for eyeglasses. At first, I was hesitant to sign up for eyewear insurance. Yet, after I accidentally scratched my lenses, boy am I glad I did! It was very easy to file a claim. Allstate was very responsive and provided me with a quick settlement. Given my experience, I highly recommend this coverage.

My 50-inch Samsung TV was just over two years old when in just one day, the screen suddenly failed and the picture stopped completely. I notified Allstate under my extended service plan, that I had purchased with the TV when it was new, and after just a few communications, including proof of purchase, claim documentation and a few photos and video, they offered me a new television from a number of choices, albeit a different brand. I am very happy with the selections of replacements offered and accepted a much larger TV from a reputable new off-brand. I usually do not purchase extended service plans, but in this instance, I am glad I did. I will likely buy an extended service plan through Allstate the next time I need a new TV. The new TV was delivered within a few days and the entire claim process was as easy and pain-free as can be. Everybody at Allstate was polite, cordial and helpful.

From the moment I initiated my claim with SquareTrade I felt confident that my claim would be resolved, and it was. They sent out a new unit after my explanation of the damage and that was it. I'm a very satisfied customer and always protect my electronics with Square Trade warranties.

SquareTrade called back today to ensure that the situation was resolved. Apparently there was a discrepancy regarding defrosting the refrigerator, and they scheduled the repair after I called back and told them that turning it off and leaving it open for 24 hours was not feasible. I appreciate their fast response and stand corrected on my harsh rush to judgment.

A representative of SquareTrade reached out to me by phone after I left a bad review. They have issued a Walmart gift card to me for the full price of my failed dehumidifier. I was pleasantly surprised that they were so proactive and so prompt. I consider the issue closed to my satisfaction. I have changed my review from 1 star to 4 stars. I would have given 5 stars if the refund was an option in the original replacement selection list.

WHAT A TERRIBLE EXPERIENCE!! We purchased a Samsung smart TV from Costco in October 2019, and purchased the 3yr extended Square Trade warranty at the same time, for a total of 5 yrs. Last Saturday our TV screen started to fade and go dark on one side, and bright white light was shining up from the bottom of the screen. We tried adjusting the brightness, screen res, etc. Nothing helped. I went online and filed a claim on Sunday at 11am PT. I uploaded photos of the required receipts and proof of Allstate paperwork, which was confirmed back via email at 11:14am PT. The email said we would hear back within one business day with next steps. Between Saturday and Tuesday I spoke to four different customer service reps, each of whom transferred me to someone else who they assured me would "resolve the claim." NOT ONE OF THEM DID.

The tablet got knocked off the table onto the floor by a feline. I sent it to be repaired. They received it on a Friday, fixed it on a Friday, and I had it back on Tuesday the next week. I'm very satisfied other than getting the shipping label to ship it out. I had a hard time. I got an email and there was a blue space that said, "Print label." I would click on that and it would do nothing. It took me four extra days to get the label. I sent Allstate Protection Plans an email and they sent me the same email back but that button did not work either. They finally sent it two days after as a PDF, which I got printed. After it happened and I contacted Allstate, it took me another week before I could get the label printed. Be sure that when they send the shipping label that it is with the email. Even if they sent it as an attachment. An attachment to an email would probably be better.

After many phone calls and writing this review, I did receive a call from the company offering a more fair resolution to this issue which I accepted. While I appreciate their efforts, I wish the accident and damage never happened. More importantly, I hope customers that have any future issues like mine, get a fair resolution without jumping through so many hoops.

I bought a side awning from Amazon that I put Allstate protection on. There are a lot of stuff. I also bought one recently. I already filed a claim and it has been good. I had to contact customer service to send information and at one time, to figure out how to make a claim the very first time. So far, so good.

There needs to be a different way to check with the item if something happened or if there is a case for the item. Something's missing. Because I didn't find a way to know what happened after Allstate Protection Plans contacted me and told me to choose the item. I emailed them twice, but I had no response. I felt the case closed. I didn't receive a camera. I still have the old one with me, but nothing gets any improved. The last time when we went to buy a TV, they asked us if we wanted a warranty. We said no, because I had a hard time with the experience I had with my camera.

We're using Allstate now for a washer, and it’s going just fine. The problem is we had to call Maytag, and Maytag sent us the wrong part. The repairman came out and he said, "They got the wrong part that will fit your machine.” The repairman knows what's going on. He ordered another part that's gonna come in. Allstate arranged everything for the repairman to come out and everything. I appreciated them helping us.

I called Allstate for a lawn mower claim, and I spoke to a representative. They sent me a link, and I had to do that part of it. They reached back to me and let me know that at this time they were sending me the refund. I purchased the item at Target with Target credit card, and that was how it was handled when they determined that it wasn't gonna be fixable because of the value of it. They refunded me the money for it once I sent them the information. They put it on a gift card. It wasn't very long. They did what they needed to do on their end. I appreciate that I was able to get the funds refunded since they couldn't fix it. That was helpful.

I got my Allstate policy through Walmart where I bought the computer at and I made a claim when it stopped working. They sent me my refund then I went and bought one for my son. Initially, once they looked up my warranty, it looked like a new one. But the item was a refurbished item, so there was a little back and forth and it took us a little bit. But overall, everyone was nice and it worked great for me.

The panel in our television, one of the backlights burned out. Allstate sent a repair person to my house who brought a replacement screen and installed it. It is working back to normal now. The reps were helpful. They understood what I was trying to do. Worked on the troubleshooting steps required quickly and we were able to schedule a repair in 20 minutes. Overall, it was an easy experience. However, I had to enter a bunch of information online to get in touch with a person. When I spoke to the person, they had to ask for all the same information. It seemed a little duplicative 'cause they should have had that.

I purchased Allstate for a dining room table and dining room chairs. We have three kids and I wanted to make sure it's covered if it's damaged. We had damage on the table where the screws were coming off and there were tears in the chairs. I submitted a claim online and they called me, they needed more information. It was easy. They sent me checks to purchase new ones.

I purchased Allstate for my refrigerator. I called them initially. They sent me instructions. They said I had to defrost the fridge, which meant we had to unplug it for 48 hours and then plug it back in to see if that fixed the issue. That was a pain 'cause that took us two months before we got in a position where we could do that. Our issue was the ice maker and that did not fix it. I called back two months later and they sent the parts to me and fixed it. Everything went fine after that.

When I got the futon, it was defective. I still had a warranty from the manufacturer but I couldn't get ahold of them. I told Allstate and they solved it right away. They told me how to go through it and everything was through email. It was easy and they were really helpful. I would recommend them because they were fast on the claim. The insurance was 20-something dollars but I got paid for the whole futon.

They were very helpful to get me all the information I needed and it was super easy to get the claims process started online with Allstate. Once I got the claim number, the appliance company called me and scheduled appointments from there. A repairman came out and replaced a part where the buttons light up on the washer. It didn't work later that day so they had to come back out and fix it. There was a hose that came unattached. After four weeks, it stopped working again. I have been without a washer for two weeks now. They were supposed to come out Monday but the wrong parts were ordered.

I filed a claim with Allstate for a Fitbit watch that stopped tracking. They said they fixed it though I haven't even tried it since I got it. They were timely.

The computer went black and fluttered. I made a claim online with Allstate and they responded the next day. The solution was to put cash buy-out and put it towards another one. And I got the funding a day and a half later.

STILL WAITING!!!! I took the broken laptop to a shop as instructed, told it cannot be repaired. I submitted (uploaded) the proper documents and was told it was received and to wait 24-48 hours to get a resolution. That was over 10 days ago! They keep saying they cannot reach the repair shop, however the e-mail and phone number is on the invoice that was uploaded. I have visited the repair shop 3 times since I filed this claim. Every time I call, I'm told to follow the instructions in the e-mail.... still zero resolution... waste of money and effort. I would NEVER use this warranty company again and now I am without a laptop and have to buy a new one - more money out of my pocket - which was why I paid for the warranty to begin with.

I was very pleased with my experience. Once I filed my claim it was only a few days before I received my new item. I received my item in a timely manner. Nice new watch, charger, and band. I was very pleased with your service with Allstate and Square Trade.

I started this claim on August 2nd. I was emailed a link showing the only TV that was available in 50 inch at that time so I chose it. I received email updates over the next few days about shipping and where it was coming from (Best Buy). ETA was 12th August. Yesterday the 14th, I called the Allstate number from the email. The gentleman I spoke to gave the order # so Best Buy could trace it. Best Buy said the TV wasn’t In stock when it was ordered and the soonest they might get it was 26th of August.

Even tho I didn’t talk to any person all the claim was done online. There was a fast response. I had my refund in just a matter of days. I will be getting insurance on all my major items and would recommend it to anyone buying a major item. All I was out was the insurance money and the taxes on the item.

Had an accident on the river and was able to get my phone replaced in 5 days. Being able to make a claim and getting my phone replaced was quick and easy. The efficiency and time of my return was short. I will be recommending this plan to my friends in the future. Awesome job everyone. Thank you.

I was suppose to receive an reimbursement check by August 9 and I still haven't received it. I have received multiple update emails. I'M REQUESTING REFUND FOR INSURANCE AS WELL or A GIFT CARD FOR WALMART, For my inconvenience of still having to wait and No one giving me any answer as of yet and it is now August 14.

Allstate is a hard company to speak to customer service. I’m 67 and it’s hard for me and the internet. It took me over 5 days to finally have someone help me. It’s crazy that we have to supply the receipt that was 1 year ago. Target corporation was good. They supplied the receipt. But I don’t that should be necessary. When we buy insurance it should automatically go with receipt. You guys need to make it better for us. I always buy insurance when I buy expensive things.

We explained the issue to the store where we purchased the sofa. They said to file the claim with SquareTrade and someone would come out to see if they can fix the issue. The claim was denied before anyone was assigned to come out. What's the point in having this protection if we can't rely on it. Just a terrible experience and even worse product.

I bought a sectional couch from Wayfair not even two years ago. When purchasing the couch, I made sure to get the extra protection plan. If I would have known now, that this is what I’d be dealing with, I would save myself the money. Allstate, squaretrade has been the absolute worst company to deal with hands down! The frame of my couch is broken in several places, as well as the wooden backing, on several pieces. One of the back cushions has a huge rip, from my dog. I started my claim a month ago. Said they would send a technician out to assess the damage and move forward.

Plan#: **. Claim#: **. My claimed was approved sometime first week of July & Allstate sent me a link to choose a trash can but when I click the link it will just prompt like this: "www.squaretrade.com page can’t be found. No webpage was found for the web address: https://www.squaretrade.com/api/link/v1/provisional-links/1c709153-b04d-41ea-96f1-c2779be90fe5?brandCode=WALMART". Tried to email them several times but no reply either. So, lesson learned. NEVER BUY a Protection Plan From All State because they never send you any replacement at all!!!!

I would like to thank the department that helped me find a solution regarding my washer. I was satisfied with their offer, after speaking with the resolutions team, they were very helpful. Thank you. Monica **

Filing the claim was super easy but that was the only thing that I’d say was the best experience. The first options to replace were ridiculous and the second options although better weren’t as good or better than the original product unless it’s a tv maybe. I wouldn’t recommend purchasing the insurance plan. That’s been my experience so far.

Called and paid the deductible. Was told to bring my phone to the place that will fix it. Had to pay them. They received no email that I had paid. Said it could take 3 days to receive the email from the insurance company. Not happy at all. Almost $200.00 out of my pocket.

Purchased a recliner for my dad last year at BigLots. I put insurance on the chair & a year later the chair is literally ripping at the seam. I have called & escalated my claim three times to be continuously declined. I call the manufacturer, they agree it's a defect on their end & don't understand why it keeps being declined. My only option is to pay for a repairman to fix myself out of pocket or pay $250 shipping fee for a replacement chair piece from the manufacturer. Would never do business with this company again.

I had purchased some high chair bar stool chairs for my dining room and I had them for a minute until one day my chair leg lose its screw and from that my chair leg end up bending. And it cost me to stop using the chair. And Allstate help me resolve my issue and I was able to replace my chair.

The unit arrived at the repair facility. I was told the unit could not be repaired. And therefore was told that the unit was salvaged. But I included a large note asking to remove my cassette tape stuck in the unit. Please send it back to me because it was crucial to me. The tape was salvaged with unit. Not good, not happy, very disappointed.

I had phone protection for 2 yrs 6 months with SquareTrade (S/T) with $19.99 automatic payments monthly. June 2024 my debit card was hacked. I rec'd email from S/T of missing June payment. I called to advise bank cancelled debit card, gave new card # and issued new one. Protection policy re-instated by S/T. Aug 6th I received email from S/T both phone policies cancelled by S/T. I replied to email asking why. Aug 7th I received email asking I call S/T. I called this morning. Representative said policy cancelled 2 months ago and can't be reactivated. I asked why. He said they haven't received payment for more than 2 months.

Resolved - the issue was fixed - he was on time and pleasant. I did not have to wait many days - they came when it was good for me. The service was good - he replaced a broken part - it was a new oven and came with a broken timer.

I inadvertently broke my bracelet and the submission to repair was quick and seamless. After a few standard questions, customer service gave me a claims number which allowed me to ship the bracelet to them right away. Unfortunately my bracelet was unable to be repaired, and so they sent me a reimbursement for the cost of the bracelet.

I am happy to relate that Hector from Allstate Square Trade tireless attempted to contact me to resolve this issue. As I am still not happy that wrong parts were sent to me not once, but twice. I am happy to respond that they kept their promise and reimbursed me for my item since it could not be repaired after trying two times. Therefore, I would up my rating to 4 stars.

All went really well and fast. When buying expensive items at Walmart always get the extended warranty! It’s worth it! The folks at Allstate Protection were very nice and helpful. They had me a new pool vac shipped in a matter of a few days. Well worth the price of the warranty.

Had a door handle break of my GE fridge. The protection plan was great. They sent me a new handle, but, it needed a service person as the screw was sheared off. They said get it taken care of and they would reimburse me. Exactly what happened. Very pleased with the process and support throughout!

They made sure that I was happy with my claim and new t.v. I had no problem with them. They made things so easy and fast and they made sure that my new t.v. Was the same or better than the one they are replacing and that it came in one piece. It worth to insure with them

You went above and beyond. The replacement went so smoothly, no hassle, just a courteous customer service. I am very pleased with your policy and replacement. Kudos to great customer service! I would recommend to everyone. In today's world, it's very hard to get what you pay for, this company keeps their word.

I've purchased several warranties for several items and I haven't been let down on ANY of those purchases, no fussing just IMMEDIATE response to fix, refund, repair or replace the item IMMEDIATELY, I will continue purchasing these warranties for products UNTIL they let me down which I don't think will happen.

There is a problem with the replacement vacuum cleaner. The original brand vacuum cleaner was a Bissell and the one you are trying to give me is a Dirt Devil. The dirt devil does not meet all of the specifications. It does not have all of the attachments and the rewind cord mechanism. I am disabled and the Bissell was brought for a reason to make it easy for me to handle. I own a Kirby which is a better appliance than both the Bissell and the dirt devil, but it was too heavy for me to handle, and it does have the attachments, but I could not use the vacuum cleaner is why I went and spent money to buy the Bissell. I feel that you are trying to give me something that you have but no one wants, and I am being taken of advantage. The customers service person was pleasant and professional.

Worst service I have ever received. My 65 Onn tv started flashing, onn then going black screen. I have filed a claim 3 months ago and I'm still getting the runaround. I purchased a Vizio, wonderful tv. Please stay away from the Allstate Protection Plan. Hope this saves someone from a headache

In March 2024, I purchased a pair of Beats Studio Pro wireless headphones. The headband on the headphones split in half in less than 6 weeks. Not dropped, physical design flaw. I submitted for repair. Headphone headband again split a few days after I received them back from repair. I was assisted with reimbursement for device in lieu of repeating the fruitless repair process. Very happy with resolution.

The initial contact was frustrating. I filled out the online format which asked me for my current email, then said my current email wasn't valid. Then asked me to use another email which I did, then asked me which email I used when I purchased my item and the insurance, which are the email that they said was not valid. Then once they connected all of my purchases in parentheses, to my newer email, then they asked me why I had not used my email which they had deemed not valid. After I got in contact with an actual person the third or fourth time it went smoother. Thank you.

Claim process was very fast and simple. Repairs were fast and done correctly. I would highly recommend. The insurance was well worth it. Out of pocket cost would have been expensive to fix without the insurance. Everything was done online and through prepaid delivery labels and this made the process very simple and quick.

Laptop was opened too far, and the screen stopped working. Screen was repaired and returned quickly. Very satisfied. Glad I bought the warranty since this is a school laptop and contains a lot of schoolwork on it. Highly recommended warranty. Well worth the extra cost, especially for a laptop that will be used as a portable device — being transported from home to school and back again.

I filed a claim recently my damaged eye glasses using the app. I inadvertently melted a mark on one of the lenses. The claim process on the app was relatively painless and only took about 10 mins. I followed the prompts and uploaded photos taken with my phone. Allstate communication was quick, and provided a swift resolution by emailing me a gift card. I was able to use the gift card at the same retailer to get a replacement pair of glasses. I purchased another Allstate warranty with my new pair of glasses because I was so satisfied with my precious experience.

I loved working with all Allstate. The whole process ran smoothly. At first, I was a little worried. However, I can say that my worries dissipated after the first contact. Allstate made every step easygoing. I am happy with the final results, and most importantly I have working dishwasher.

I did this after the transaction. If everyone handled problems the way your company does it would be wonderful. Thank you for your swift, thorough way of satisfying my claim! God Bless! I would be very comfortable buying your warranty service again through HSN shopping network! My experience was what it should be always.

I appreciate the efficient service. After capsizing in boat, my phone had intermittent problems with connectivity. Thank you for processing the claim and approving replacement. You never anticipate an accident, but it's important to have coverage. Thanks for having this available through ** to help customers when an accident occurs.

They were very good to work with. They helped me with my insurance claims on my phone and answering any questions I had and made sure that I was given the correct amount for the phones and I was able to get my new phone without any problems. I will always be sure to get the insurance plans for all of my straight talk phones. Thank you for the great service and all the help with everything. I would recommend your insurance plans to everyone and anyone I know that is or will be a straight talk customer now and in the future.

I purchased a stove from Costco and ended up buying a SquareTrade (Allstate) protection plan. A month before the protection plan expired I contacted Allstate to inform them of problems I was having with the stove. Long story short, they end up having to reimburse me for the stove because the parts were on back order. I am extremely happy and I went with Allstate for this protection plan.

My grandson's PS4 controller stopped functioning properly. No one in our area offered repair service. I was given a full refund in the form of an E-Gift Card. This was done promptly and with a courteous, friendly and understanding customer service person. Thank you for making this experience go smooth and without irritation. I will definitely recommend the Allstate Warranty Plan to anyone.

They said they will refund my money and they will be mailing me a check for the iPad.

I purchased two electric scooters with extended warranties. Since the purchase we have had mechanical issues and submitted claims for replacement. The claim was acknowledged and approved and a response with replacements scooter was provided. However, none of which was acceptable. The replacements did not meet the same criteria or function whereas, none were electric with exception to an item for a 3-5 yr. old child. Nothing additional has been offered and I responded to Allstate and no reply to date.

In attempting to file a claim for the just over one-year old GE fridge/freezer I purchased (stopped cooling AND freezing) it took several calls to AllState/SquareTrade over a period of four days, as the representatives were not well-versed in the process. I finally was connected to GE, who sent a repair technician to assess and then scheduled another date to do the repair at no charge because this issue with the compressor is a VERY common, known problem. Total time from the initial call to AllState/SquareTrade until the repair: Three weeks. To add insult: While the freezer seems to be doing its job now that the compressor was replaced, the fridge is still not cooling at GE's recommended setting of 37 degrees.

Allstate Protection Plans was very fast at responding to me after I filed my claim, I am so glad that I got the extra coverage. I have Allstate protection plan on just about all of my appliances and electronics. You can’t go wrong getting this plan! Please be sure to Keep your receipts handy. I did have to present my receipt.

They covered my headset and sent me another one when mine went bad. The person I spoke with was very nice and helpful. I appreciate that they honored their policy. I have purchased policies on other items and am well pleased. Dealing with Allstate has always been a pleasant experience.

My experience with All State Protection Plans has not been a good experience. In your email 7/24/2024 it was stated that my replacement chair had been approved but, I still have not received my replacement chair as promised in your 7/24/2024 email? So, I am still waiting on my replacement chair to arrive!

They wanted me to take it to shop. There are no shops around me and I can’t take the bike apart to put in my car. I have reached out over a week again. Still no answer. Why did I pay for an insurance that doesn’t pay. And no one can help me.

I did not receive any viable option to choose to my replacement. During the process of filing my claim the options or items to choose for my replacement were inaccurate. I need my (L)&(R) AirPods. Water damage, fall damage, no Siri function available. All caused by accidents. I’m a bit discouraged about buying insurance for my products. I’ve been waiting for 2+ weeks.

I sent my laptop in to be fixed. I had it back within a week. Working like new. They kept me up to date every Step of the way. This is the best insurance coverage I've ever had. I will definitely renew. And when given this option when I buy other items, I always get it.

I’m very upset the way you handle this claim. I am a senior citizen. Is 70 years old. When I buy a warranty I thought if something happened, "Oh one less thing I have to worry about buying." I always try to put protection on whatever I buy because of my income. I was under the impression if something go wrong with my TV you will replace. What’s the use of having a warranty if you only going to give me my money back. How about the interest since you held my money so long? You reimbursed me for a TV that I got on sale two years ago. the cost of living went up and that’s what you pay me back. I can’t buy TV at that price no more plus you kept my Warranty money. You should have gave me back my Warranty money. I feel like I’m getting the short end of this stick. What’s the use of having a warranty. Please explain what my warranty cover.

3 weeks from the start of the claim before anyone can come out to repair the TV. They sent an email saying “your provider will call you” to setup the repair date. No call for 5 days, I had to call in to get an appointment. We have a box of parts sitting, waiting for an installer. Should be interesting.

The people working there were Very nice and helpful. The only problem I see is that the keyboard was not included in the warranty because that is part of the computer. You can not do anything without the keyboard and the keyboard charges the pen. So I have to buy a keyboard that my only complaint.

Absolutely the worst service available. Yes they finally covered my washer but it took 3 weeks to get a decision made. Everyone you speak with must read from the same script. Can't give you a straight answer and always deferring the issue to the "team" that makes the decisions. If I know ahead of time on my next purchase and I am aware it will be covered by this company, I will request a different plan or buy elsewhere.

I purchased this scooter as a birthday present for my 13 year old granddaughter. The scooter developed a clicking noise and then issues with the speed. I called Allstate, who told me to call the manufacturer; which I did. The manufacturer told me I didn't buy it from them and to go back to AllState. This is the answer I got from AllState. "We will email you places where YOU can take it to get fixed, YOU will pay for it, and we will reimburse you with either a WALMART card or will send you a check in 12/14 business days". I will never buy AllState insurance on anything again. Currently I am contacting my lawyer to get the replacement scooter which I should've gotten in the first place!!

When I bought my at Costco I bought a extended warranty, my tv stopped working around July 12, and these people have give me the run around for 3 weeks and tell me one thing and never follow thru, I'm still waiting, waited for a technician on the 29 and no one showed up

My phone which was purchased months ago is a 'DUPE or DEEP FAKE,' which I found out when I took it to UBREAKIFIX for troubleshooting, while they were able to verify it, because I am unable to get mobile service from any of the Mobile Service Providers with an e-SIM nor a Physical SIM, and it really needs to be [[REPLACED]] and not repaired!

Part that held canopy to swing had snapped and could not be replaced or repaired. Many of the screws, nuts and bolts were very rusted even with using the plastic covers. SquareTrade representative was professional and knowledgeable who knew how to follow through with my claim. I would recommend using an Allstate warranty with each eligible purchase.

Bought a treadmill and warranty from Walmart over a year ago. Treadmill started smelling like burnt rubber. Called walmart. They contacted protection plan and got everything taken care of it. Also protection plan team kept me updated on the status by emails which I truly appreciated it.

I would give this warranty company ZERO Stars as well as their resale partner Sam's. They offer to sell you this protection plan with the Intentions of filling a claim if your glasses break etc and the company refuses to process the claim. This is a SCAMMM. DO NOT purchase it- save your money. I will also file a complaint with the BBB. Customer service also sucks! When you speak with a representative 1 day the next day the other one says something totally different.

This has to be the most frustrating company I have ever dealt with. As many other people have the same complaints - they ask you to send documentation then after not hearing from them, you check back and they say, "We never received it." We got an email from them giving us the ok to have my laptop fixed locally, then after having it looked at locally, the next person says, no, "You were supposed to send it back to us." Then they tell us we will be getting a check within six days. When that didn't show up, they tell us, it needs further review. I think they must have morning meetings and go over new ways to frustrated the consumer so they just get so frustrated they give up and then SquareTrade gets out of paying another claim. Do yourself a favor and find a competent warrant company!

This company absolutely Stonewalls you from using your warranty. They use a live agent to collect your information then submit all your information to a review team whom you cannot speak to. Everything is via email. They just keep requesting the same information so you will eventually give up. I will not give up I will triple down on principle alone. I can’t wait for the insurance regulatory agency to follow up on the complaint that I submitted for how great this company is. Abysmal customer service!!!!

Having had terrible luck with phones, my Allstate protection program gave me a lot of peace of mind. I was able to get my phone replaced after having multiple claims on the same device. Every support rep I spoke with was extremely helpful and patient. My experience was so good that I purchased a protection plan of my own.

Bought eBay Refurb electric chainsaw. It failed on 3rd use. Notified All State, received prepaid return shipping label, packed saw up and returned under warranty. Saw could not be repaired. Allstate sent me a check for a full refund (less Tax). Check arrived quickly. Very satisfied with Allstate's service.

I had purchased an extended warranty for my dehumidifier. It developed an issue that was not fixable and Allstate honored the warranty by first trying to find me an exact replacement, but when that failed, they sent me a check for a full refund of my purchase price (but they did not reimburse the tax I paid). I felt this was fair since taxes go to the government and not the seller.

I bought a TV from Walmart and I added the Allstate protection plan//Squaretrade. I began my claim 3/19/24. We are now in 7/24/24 and nothing has been resolved. After speaking with them back in March, they were requesting pictures and videos of everything that I was claiming. When I finally got someone to my house to help me take these photos and videos & when they finally sent me an email for me to reach out to them and I did they wanted more photos.

This is the first time we have had to use an appliance warranty that we had paid for, so we were not sure what to expect. Although there were a number of steps we had to go to, Allstate was very fair in their assessment of the situation and in the end decided that our dishwasher could not be repaired. They cut us a check for the full purchase price of the dishwasher so were able to purchase a replacement. We are very satisfied with the service Allstate provided.

I purchased my Xerox B610, March 22, 2022. I had two good years with this printer, it started to have constant paper jams. I called Allstate Protection Plan and I was told to have a repair person look into this problem. June 11, 2024, Geek Squad clean the printer and it printed without paper jams for a few days. I called Allstate Protections Plan July 18, 2024, one of their people had me power cycle the printer for 2 minutes. Of course the printer printed several pages without paper jams. July 23, 2024, paper jams again, spoke with Abraham, he had me power cycle the printer for 90 minutes. I am never paying for a protection plan with Allstate Protection.

Ebay wouldn't stand by me as promised. The ebay seller lied in his description and didn't live up so his word. But All State came to my rescue. Quickly repaired my computer and got it back in little more than a week. They went above and beyond to make me happy again. Without hesitation. They will get all my insurance needs. They need to change their slogan to: like a GREAT neighbor. Saved my computer. Saved my wallet and my faith that there still good companies with great people.

I was impressed with the swift resolution of the issue with the television we had for less than two years. The disappointment made it obvious that I made the right choice when I decided to opt in for the protection plan when I usually do not. From the time I called until the television was delivered took about 10 days, and that with a holiday in between. Very happy!

I sent the Ninja coffee back that was broke. They emailed me and told me that it was approved and I would receive a e-gift card. After 4 phone calls I have not received my gift card. Terrible service. Can someone take care of this matter or get a supervisor that knows what they are doing.

I submitted the claim and it was approved. Payment was received via email in the form of a virtual prepaid Mastercard. I used part of the card balance to successfully purchase an item online but still need to use the remaining balance which may be a problem if purchase price of item is more than balance. We'll see how that works out. However if I submit another claim I will request a check to be mailed.

The cat knocked the computer off the table while my kids were using it, and the screen went half black, like a TV shattering. I called Allstate and explained the situation. They wanted to know when I purchased it and if there was a receipt. I told them I purchased it through Walmart and there's no proof I got it from Walmart. It didn't even give me a receipt. I even called Walmart customer service and their online department to try and figure out how to fix that problem. I had to go through my emails, find the purchase email that says, "Thank you for using Walmart.com," and give different screenshots of that.

They replaced it no problem. Very happy to have a speaker again. It might have been my fault but when I talked to the representative they said I was covered. I got to pick out one from three choices and I'll be getting it in 2-10 days. I'll always insure my products.

I have never had claims process as smooth and hassle free as I have had with Allstate. Thank you so much for that!!! If Allstate is associated with any product we purchase in the future, we will definitely get the warranty with it. Again, thank you so much for making our claim move so quick and without hassle.

My air fryer broke and it stopped warming up the food after a while. I had a warranty on it. I contacted Allstate. It was super easy to file a claim. Once I registered, it had a link and it was self-explanatory. I just read what it said, selected what fit the description of what was going on, and right away they got in contact with me. They replaced it.

No help whatsoever!! Had a 3 year warranty for what? Was on year 2, it was recognized there was a defect by different ones spoken with and still unwilling to do anything about it!?!?!? Sad way to make money to represent yourself as being there for the consumer, giving us peace of mind, and leaving us hanging! I have voiced to others and will continue to do so about not wasting money on an "extended warranty"!!!!

I got a phone through Costco and they recommended Allstate. I filed a claim for a cracked screen. The claims process was very good, very simple, and fast. I took the phone to a local person here and they fixed it. Having the extended warranty was very valuable. Allstate was excellent. The experience I had was very good.

It was easy to file a claim...I had no issues at all...I would recommend family and friends. It was quick and easy. I'm satisfied with your service. I was instructed through the process..step by step. I was also impressed on how fast the process took. This is not my first time with your company. I have to say the service has improved.

The overall process was alright. There's a lot of steps before completion and for someone who doesn't check their email daily it would be nice if it was a one and done. When asked to pick another product as replacement it's unclear on how to respond to which product you want.

Easy to find and scan receipts. And got responses fast and in a timely matter. It was a speedy time that the claim was finished. Website was easy to use. I recommend that you use the protection plan as it is fast and easy to file a claim. I recommend using Allstate insurance protection plan as it is simple to use.

The process to get reimbursed for my cellphone repair through SquareTrade has been incredibly tedious and frustrating. I had to call multiple times—at least three times I was assured that I would receive a check or some form of reimbursement, only to hear nothing each time. After weeks of waiting and calling again, I kept receiving the same empty promises. Finally I received an email for a virtual prepaid MasterCard. However, when I tried to redeem it, I encountered an error message: "Oops. There's an error on our side. Please try again soon." Several days later a tried again and finally I got access to my money.

In the beginning, I encountered some challenges with the repairs, but by the end of the day, I was contacted by Ruthann, an Allstate representative. She was exceptional and addressed all of my concerns and issues thoroughly. The level of service she provided gave me a new appreciation for how Allstate handles client concerns. I was pleasantly surprised by how efficiently they resolved my case.

Due to the fact that I had to send my laptop in for repairs four times for the same issue, Allstate generously issued a full refund for the malfunctioning device. Based on this experience, I will continue to purchase Allstate Protection Plans for all my future electronics. I highly recommend their protection plans to others as well.

The individual who helped me at Allstate was absolutely amazing. Despite major problems dealing with Walmart to find my receipt, Allstate was understanding and quickly resolved the issue. Their commitment to customer satisfaction is impressive, and I will always choose these insurance plans. Thank you, Allstate, for standing by your commitment!

My experience was a good one. The two times I called I got answers to my questions and they helped with a replacement very quickly. The troubleshooting was helpful to confirm a defective TV. I was able to choose from several replacement options of newer comparable models. The new unit was delivered to me directly and I was able to have a new TV without any hassle.

The process was a bit lengthy and frustrating, some of the staff I spoke with on phone were not helpful, they seem not to know what to tell me/gave incomplete information, but as soon as I met the requirements, it became a one way process. I got my TV delivered to me as soon as it was approved. It took about 48 hours.

They were so happy to help me with my problems and help me with filling my claim form. I really appreciate your support and help. When I couldn’t find my item online they were able to help me out with it and find it. So thank you for helping me out with my claim

I had an accident with my Apple AirPod Pros and I had purchased insurance, so I contacted Allstate and started a claim. At first my claim was approved and they sent the replacement photo and it was pink (and I’m a guy) so I don’t like pink, so I rejected it. By this time almost 2 months later, I had emailed until I finally got offered the money in an online gift card.

So my Robot Vacuum stopped working while it was under Warranty so I sent it to them. They sent it back without repair because it had animal debris in it (hair?) which was a “bio-hazard”, they said. Seriously? It runs on the FLOOR! What is it going to have in it? Diamonds and Pearls???? Never again.

I have being buying Allstate Protection plan probably since it been offer it a must for and I have always had a pleasure experience. I have use their services a multitude of time and outcome has always been satisfying. I would recommend allstate to whomever you just never know and their prices are reasonable

Axis Appliance Repair was the subcontractor which was assigned to my claim. The technician was thorough and methodical. Unfortunately, my dryer could not be economically repaired. Square Trade - Allstate refunded my purchase price for this dryer which was sufficient for me to replace the dryer with a similar model. Unfortunately, I now need to rely on Trump Appointee Louis de Joy's post office to effect a timely delivery to me.

Claim started 6/21/24. Square Trade unable/unwilling to get proper documentation to Phillips for warranty on set Square trade provided for warranty claim. Original set purchased at Costco replaced by Square trade after original warranty..Replaced with set from Walmart purchased by square trade. Replacement failed. Phillips rejected Square trade receipt for lack of required information. Made several calls and no resolution.Claim file should document my attempts to get coverage.

1. You sent a stranger in plain clothes and unmarked car with a hand held spot cleaner to my house as part of the claim process. I almost did not let him in. I work from home and am alone most of the day. 2. There was no follow up after the repair man was unable to get the stain out of carpet. 3. I called to follow up and inquire about my full refund. On the phone, the representative told me to watch for an electronic affidavit, sign and send back to receive full cash refund via e-gift card. There was no indication this was going to be a Wayfair gift card and there was no option to receive a check offered.

Steering handle fell off one of my scooters and threads were stripped so it couldn't be screwed back in. Claim denied. What would the plan cover then? I've purchased a number of Allstate protection plans from Walmart, several still active. What good are they? About to buy an ebike, why buy from Walmart if I want a 4 year protection plan and it wouldn't cover replacing broken handlebars?

I purchased a warranty for my phone, which was supposed to provide up to three replacement phones. However, the company still needs to fulfill this promise. They have made it extremely difficult for me to get my phone repaired and denied my claim. I have escalated the issue and am currently waiting for a resolution. I advise others to avoid this company and opt for Asurion, as I have never had any problems with them. This company only wants to take money and provide the bare minimum service.

Contacted them for a failed battery in a laptop I purchased. The device is no longer under warranty, but Allstate kept sending me emails stating the device was under the manufacturer's warranty and to take it back to them. I contacted Allstate to let them know it is a 2017 laptop and not covered anymore, they kept sticking to their guns and said to take it back to Apple. This is just a scam to get money and never pay, even their support chat can barely handle the English language and just cut and paste responses. Do yourself a favor and do not use the Allstate PS when purchasing online, it is a waste of money and time.

Claims process was quick and efficient. Ultimately it was decided that I would receive a replacement TV. The policy states that the replacement will be “As similar as possible to the original item”. However, the replacement is a much lower, cheaper model than the original TV that was replaced, about half the MSRP.

Avoid. I believe their website is set up to decline you. I say this because they never tell you what is covered, perhaps nothing is but every time I go to them with a problem it's not covered. I have heard your product is still under your manufacturer's warranty for one year but they sold me their warranty for one year. This time my daughter's iPhone got wet in a rain storm. This iPhone is an 11, it is suppose to be waterproof up to 2 meters for 30 minutes. This I explained was from a downpour while it was in her pocket. They said they don't cover manufacturer's defects. What do they cover? Not very much. I am very skeptical of any positive reviews. I think buying this is a fool's folly.

I have called 7 times now. Goes to a Jamacia call center. They took the 100$ deductible and sent a 3.99$ gift card for a 600$ item. Every time I call, I'm told someone will fix this. Nothing. Horrible customer service.

Horrible service. I got my screen and battery replaced on my iPhone 12 Pro Max for 275 dollars at a recommended “authorized” repair facility. They then used a wish supplied LCD screen when the screen should be oled. Same with the battery being off brand. I now have two service indicators for the parts are not recognized. The repayment from Allstate insurance is a Target gift card. I didn’t use a gift card for the repair. I paid cash. I didn’t agree to a gift card at all. My insurance is paid with cash not a gift card. I’d accept a check to cash for legal tender not stuck at a store through a gift card. I’ll be canceling my service as soon as possible.

The compressor began failing with full charge. Then stopped working altogether. Then the charger began to fail intermittently until complete failure. That includes the USB charger as well. I submitted my claim online. Was able to determine which descriptions applied. I was able to save and return later to review and complete my claim. After receiving the acknowledgement from SquareTrade that my claim was submitted a few hours later I had my reply explaining the next steps. By the end of the second day my claim was approved. I do have to say that it was a very easy process.

Broken eye glass frame. The Sam's Club associate assisted me with completing claim. She was was extremely knowledgeable and very familiar with Allstate. Later that day received confirmation and a gift card for reimbursement for most of the cost of new frames. Placing the claim was quick and easy. Luckily I had all my receipts and insurance information with me, which speeded up the process. I highly recommend Allstate insurance.

My claim was put in for my coffeemaker not heating any longer. It was resolved quickly and I received a credit to purchase something at Walmart where I purchased the coffeemaker. I immediately purchased a new coffeemaker with the credit and also purchased the protection coverage again. Very happy it was resolved quickly. I purchase the protection for the majority of my purchases offering it.

It's going to be almost a month to get a replacement. I chatted with customer service Friday. They said I should be receiving an email with on Monday with the tracking number for my replacement and it's Wednesday and haven't received anything. I'm really disappointed with all of this. Not really good customer service either.

I hope to never have to get another warranty from this company again. My son spilled milk on my couch. They sent a technician to clean my couch. I have attached a picture of the technician and cleaning supplies. He has a spray bottle and a rag. Also he informed me that I had to buy additional items to keep my sectional together. I spoke to several Supervisors and the last one Mischel told me he was being nice offering $50 and I should cancel my policy. If this is the experience you would like go to Allstate Square Trade. I will be seeking legal action for my time wasted repeatedly.

Purchased an extended protective plan to cover an item from Wayfair and the company refuses to approve claim due to verbiage. The plan covers damage from every day use and I used the term every day wear and tear.

After 2 weeks of no resolution, I was offered a full refund today for my washer or a replacement. My issue is resolved.

I got a protection plan for an electric lawn mower and I did the claim online. Allstate sent me the link and the process was quick, easy and good.

I had a terrible experience the last time I called Allstate. They treated me very harshly and I don't plan to purchase a protection plan again from them. I purchased a protection plan for my children's stroller. The manufacturer is Pamo Babe and they’re based in China so, I don’t know how I’m supposed to contact them over the phone. I just emailed them and they haven't contacted me back. So, contacting Allstate about the situation would be a good idea. The gentleman stated that I needed to go back to the manufacturer and let them know and to wait for their email because the stroller was already within its first year of warranty. I let him know that I purchased an additional protection plan because I wanted to make sure that I have protection over any issues if it's within its first year and if some sort of issue was going on.

I took an Allstate insurance plan from Costco when I purchased my refrigerator. I made a claim about a month ago. Someone came to repair it, and I have the same problem again. They're coming tomorrow. I've called the manufacturer four times since last October until May the 2nd. They came four times. The fifth time is last month, and then sixth time is this month for the same problem. Food is freezing in the drawers. I had to throw them. They keep coming and replacing the back panel and they say, "Now, it's good." And then a month and a half later, we have the same problem.

I had three claims with Allstate. One was for TV and it went really well. The second one was for a laptop and it went really, really bad. They told me that it had water but I told them that it was never in the water. They wouldn't listen to me and they wouldn't give me the laptop. The third one was for a TV and it went okay. The only thing is that you have to keep talking to people again and again, instead of just talking to one person. I didn't like that I have a Sony but they gave me a Samsung. It was okay because I like Samsung. But they should have given me the choice of having a Sony if I had a Sony before.

I bought a hoverboard for my grandson. It had been working fine then after we charged it and he tried to use it, it would shut off after a minute. Then each time he would try to use it, it kept shutting off. We filed a claim and Allstate took care of it. They sent me, not the whole amount, but most of it in a check. I was happy with the way it went.

I've purchased plans for a microwave and a lawnmower. I had to file a claim for the microwave and it was good. I got a new microwave.

I have several items covered with Allstate and when I called to put the claim in, it was easy. They processed it and we got it taken care of.

Very polite staff, but their "technicians" don't make any effort to actually diagnose the problem and their system doesn't allow for problems to get fixed and instead customers must suffer through bureaucratic hell. Don't buy their plans. In my case, I bought a warranty for my LG washer which experienced a leak. I'm handy so I took the top lid off of the washer and confirmed that the leak was NOT coming from the detergent tray, the top bellows, the door seal, and the water intake valves. I opened a claim and patiently explained to the agent that the leak was coming from the bottom of the washer and that the parts that needed sent were the ones around the drain. Guy was polite and helpful and my claim was filed and a repair was scheduled for a week later. Two days later the parts arrived. They were a door seal and two intake valves - the exact parts that I told them were NOT the right ones.

We've done protection plans before with appliances, but this is the first time we've needed it. I recently did a claim for our washer and dryer, and it was a super easy process. I got an error code on the dryer. So, I tried to Youtube it and see if it's something I can diagnose myself. I unplugged it, plugged it back in, turned the breaker on, and I was still getting the error code.