Allstate Protection Plans Reviews

I had a two year iron protection policy with through Walmart for two years at $4.00. I used it only once when I had minor trouble near the end of the policy term; I ended up taking a prorated fee & closed out the policy. They (Allstate), ended up giving me a check for $21.00 & closing the policy out. I ended up being able to "fix" my iron & redeeming the check. A very good relationship with Allstate on this, I'd have no problem using their products again.

I was Very Surprised it went through So Quickly, seems like the same Day! I would have liked a Card to let my Granddaughter go get whatever she wants to get. I had Another Claim but we can't find the Hoverboard but if we do ima file it also. Both stopped working and they Really Enjoyed them!

I had coverage with Allstate Protection plan via my home protection plan. When I reached out to my home coverage, they explained that I had to contact Allstate to initiate a new claim. There was a great deal of frustration with going back and forth between the 2 agencies. However, once they both confirmed that the coverage was valid, the rest of the process was smooth sailing.

I bought a laptop on Dec. 6th, 2022. I bought Allstate protection plan for my laptop at that time. The protection plan was for 3 years. A few months ago, I realized that my laptop turns on, but it does not show anything on the screen. It showed a black screen. I contacted the protection plan. First, they asked for sending a picture of my laptop and tried to solve the issue by a phone call, but it was not solved and they said to ship the laptop to them for repair.

As other people have stated, either Allstate won't exchange the item or it comes back just as damaged. How can they tell me Walmart already refunded me for an item when I sent them pictures and videos of the exact item with a written date and time stamped on a piece of paper? So they make you jump through a bunch of hoops to prove it's the right item. (Serial number and all) just to deny you anyway. Another Item is my autistic son's tablet. He dropped and cracked the screen on the first one after over a year of having it, had it fixed by Allstate and the screen stopped working within 2 weeks. Bought another tablet, my son tripped and broke the screen. Touch screen didn't work after having it sent in to be fixed. I used to buy Allstate/Square Trade for everything, not it isn't worth it!

When I spoke to someone they really helped me.

I always buy insurance on Electronics. Very seldom have ever had to use the insurance. Of course, a 65-inch TV I purchased as a Christmas gift for my daughter, I bought All State insurance. They are trying to replace it with a 58-inch TV. If I wanted a 58 in that is what I would have originally purchased!! I'm very upset and feel this is VERY FRAUDULENT on their part.

Purchased an upright freezer from Home Depot in 2022. The freezer failed in 2025. Called the warranty company who was Allstate. They gave us instructions to get the diagnostics done by a company that they recommended. This was to be done on our dime, and they assured us that we would be reimbursed. We got the diagnostics done, in good faith. Diagnostics company refused to send us the necessary documentation to satisfy Allstate.

I purchased a washer and the person I was working with told me about Allstate Protection Plans. Filing a claim online was easy. I spoke with a representative and they took care of everything in a timely manner.

Mike

I bought an Xbox controller and a headset and got Allstate protection on it from Walmart. I had problems with the controller after a while, so I returned it, and filing the claim was easy, so I’d recommend getting Allstate Protection Plans.

Filing a claim with Allstate was so-so. They were asking me for bunch of things that they should’ve already had on their computer, and when I talked to somebody, they couldn’t understand what I was saying. They needed pictures of the eyeglasses, the receipt, and then something was wrong with the receipt. I got my son’s eyeglasses from Sam’s along with the protection plan since I’ve been going there since he was 4 years old, and I have a relationship with Sam’s. Otherwise, I wouldn’t have done that because it takes too much of my time. They need to have something where if I give them my name, a receipt, the last four digits of my Social Security, or my phone number, they should be able to pull up the information.

I recently filed a claim for the glasses that I purchased. It scratched very easily. I didn’t know that I had to pay a deductible to get a refund but it went okay. I recommend Allstate.

I have protection plan from Allstate on all my kitchen appliances that I got a couple of years ago including a new washer and dryer I bought a couple of weeks ago. I’ve had to file a claim, the first time I called was for my refrigerator and it wasn’t easy as I thought but on the same call, they were able to send someone out. Later, the lights on my refrigerator went out and they sent someone quickly. They also replaced my ice maker. So, it went very well and I’ve never really had a problem. They also replaced my ice maker.

I have the protection plan on a Straight Talk smartphone I bought from Walmart. My first claim experience with Allstate went really smooth. The online access was great. I didn’t have to speak with a rep. The email for the label came pretty quickly, and they gave 7 to 10 business days to receive the check. It was smooth, straight, and simple.

I needed a shipping label to return a defective product. I was referred to your service regarding this concern. Information i.e. phone number, I.D. number were promptly provided which started me on a rather complicated and stressful journey. The final destination for my returned product was Fort Worth, Texas. Thanks for a good start!!

I use my computer both at home and at my office. I have a dock at both places. When I take my computer to the office, the charger is connected, but after about 5 - 6 hours of use, the battery is down to less than 10% and will shut down if I keep on using it. The battery will charge back to 100% overnight when I shut the computer down or put it to sleep. The rest of the computer functions work great, I just can not do a full day of work with it. The last report, from when I sent it to Square Trade the second time, said the computer passed a 15 minute stress test. They need to do an 8 hour stress test. The computer uses more energy than what the charger provides. I have 2 - 90 watt chargers and 1 - 96 watt charger.

I usually get the Allstate protection plan for my phone. I just bought a new phone. I’m in the process of a claim right now, and I need to send them my old phone. I was being directed to do it online, and when I did try to do it that way, it was saying that I had no products registered. That could be partly my fault and I might not have registered it. It got straightened out when I talked to a person because I was able to give them the number on the receipt, and then we moved forward. My only complaint is I wasn't able to understand the gentleman I talked to at first. Once I understood, it’s been easy. I wish they would do more by the phone in person instead of online, because I get redirected over and over online like a loop. They're a good company. I would still buy their protection plan.

I always get a protection plan so in case something happens, I get my money back or the product replaced guaranteed. I bought an ice machine and got Allstate Protection Plan for it. Submitting the claim in was pretty simple. But it was difficult to get through because it was still covered under manufacturer’s warranty, and I couldn’t get ahold of the manufacturer, so I just called Allstate, and they sent me a check in the mail.

I was disappointed with Allstate. I had a stain on my carpet, but I didn’t get the claim turned in at once because I forgot I had the warranty. When I remembered, I filed a claim online, showed them pictures, followed the instructions to a T, and they rejected it. They said it was an accumulation of stains, and it was only in one spot. It was a waste of money.

I did the claim on-line, spoke to an agent, received a selection options. Selected my replacement, item was delivered in three days. Could not have been resolved any more efficiently, No complaints, or additional issues to note. Glad, I paid for the warranty.

SCAM!!!! I purchased a warranty for a SaluSpa hot tub. There is no option to select this item OR the manufacturer and there is no freeform entry. This makes in impossible to file a claim. Allstate, enjoy my 54.00. I'll be sure to give you your money's worth in free advertisement.

I am extremely disappointed with Allstate’s service. I had an urgent leak from my fridge that caused water damage in my basement and ruined two sections of my dropped ceiling. Despite the urgency, Allstate scheduled my service appointment more than a week later. I spoke with two supervisors, but neither offered any real help or expedited the situation. In the meantime, I had no choice but to shut off the water and go without a functioning fridge for over a week. This kind of delay for an obvious emergency is unacceptable. A company of this size should prioritize urgent cases and provide real solutions, not leave customers to deal with worsening damage. Very poor customer service — they need to take accountability and put customers first.

I purchased Allstate at the location when I was getting the glasses. The lady there informed me about Allstate. I had to file a claim for the glasses and getting into it was difficult for me. My wife helped me in getting the claim filed. It was simple once she did it. It's just if you're not computer-savvy, it's a little difficult to get to where you need to go. You need to take pictures of the glasses, download them to the computer and send them the pictures. I'm sure they did it because they need to see what we were doing, but it's a little difficult process in getting the things filed. Other than that, I had to have the glasses replaced. They sent the payment for that.

Allstate Protection Plans is horrible. I reach out online via email and the claims process is never straightforward. From a scale of 1 to 10, I'll give it a 5. I've had two experiences with this insurance company and it's different every time. One experience was for my AirPods and the other one was for a garbage can I bought that doesn't have a name on it. I bought it last year and it's not a name brand. Allstate is telling me that I can't use the plan until February 28th, when the warranty is up. They told me to call the retailer, but I'm not sure who it is. It's a big run around with that one. They're asking many questions about just one garbage can and I don't understand. I still can't use it.

When the lady from HSN or QVC was selling the product, she asked if I was interested in an Allstate protection plan. She explained it and I purchased the computer together with the plan. What was difficult with putting the claim in was they wanted me to have the receipt of the product. I'm not good with computers and the seller sent the receipt to me via email. I had to get everything together and send it out so that they could see what I had.

I had an issue with my dishwasher and I tried to solve it on my own at first. When nothing worked, I submitted a claim online, then I got a call from them. They asked me questions and told me to do the same troubleshooting steps. I actually did all the steps before I contacted them. I also sent a video to the technician. Then he came out and he ordered the part for my dishwasher. When the part came, it was sort of in pieces and the wires were here and there. The technician said it wasn't a satisfactory replacement and I agreed. So, he sent it back. Then, Allstate said they were just going to trash it and send me $898. So, Allstate paid enough to get me a new dishwasher, but they didn't give anything for the cost of the installation.

Something happened with the TV and it stopped working. I filed a claim to Allstate and the process was okay. It's just taking forever. It's something that's been going on for the last three weeks. They are going to give me a refund, but they said it would take 12 to 16 days. We're in the second week now, but we haven't had anybody to bring it out yet.

I got Allstate Protection Plans, and it was good. The only thing is if I received a new equipment or a replacement equipment, the protection plan wouldn't go towards that equipment. From what I read, once I used the Allstate protection plan to get a new item or replace an item, they said the protection plan is already canceled out. They're replacing or getting me a new item, but how would I get another protection on top of that item that I just got in?

I went fishing and I caught a fish, but my brand new fishing pole broke. So, I went into Walmart and told them I wanted to replace it. The rep I talked to said that I got to set a claim up because I got the two-year Allstate insurance. She gave me a piece of paper and I did what she told me to do. Allstate got things done really fast because after she had handed me the pamphlet, I submitted the claim online while I was in my car in the parking lot of the Walmart.. They did a text thing to help guide through it, then it was pretty simple after that. Within five minutes or so, they said the claim went through and I was going to get an email with a barcode.

I filed a claim with Allstate when I couldn't get to turn the item on. I called it in and their customer service was good. I'm supposed to send it in for a repair.

The vacuum cleaner stopped working after about six months. I tried everything, including cleaning it out and what Allstate suggested to do, but it still wouldn't work. Allstate gave me a choice of a replacement, but it was all headphones. I replied that I needed a vacuum cleaner and not headphones. I didn't know why they wanted to replace it with that. But other than that, I had no problems whatsoever. Allstate sent me my money back and their claims process was very easy. I was very satisfied.

I got a protection plan from Allstate for a patio furniture through Wayfair, and it was priced fairly. $50 for five years is worth it. I called the claim in first because I couldn't get into the system to do it online, but the rep directed me back to online. Once I finally got in, it was fairly easy. Allstate didn't agree to replace it. They didn't have the item in stock anymore so they just agreed to refund what I paid for it minus what I paid for the insurance and to have it constructed.

I purchased a protection plan from Allstate for a game controller. I felt having the protection is important.

Walmart offered an Allstate plan for a chainsaw that I purchased, so I took it. When I submitted a claim, it was very easy once I got the phone number. I spoke to a representative and the process was very smooth. They gave me a gift card and it was there that day. Allstate is worth it because it's very low-priced and you never know what's going to happen to what you buy. If you need to take it back or it's torn up, you're just out of your money if you don't have insurance.

I've bought a couple of protection plans from Allstate and the best was I bought it for my 2024 Razr phone. It was one of the easiest processes I've had to go through. I accidentally cracked the back glass on it where the camera's at and Allstate quickly took care of it. They did a refund. The only issue was I tried to get a replacement phone in the beginning, but Allstate wouldn't let me do that. They said they were gonna try to find me another phone. If they couldn't, then they'd do the reimbursement which they ended up doing.

The first claim I made to Allstate a year before last year didn't go very well at all. However, the claim I made just recently turned out to be efficient besides waiting a long time from my initial claim to starting the process. That was like two weeks but after that, things went quickly. Customer service was adequate.

We filed a claim on a chair and made a phone call to Allstate, then the customer service rep set everything up and now we're waiting for a part. It's been a week so far, but they said it could possibly take as long as 14 weeks. I don't like the time frame we got to wait. Plus, it was a virtual inspection. The guy didn't make any tests and just went off based on what we said. I understand what Allstate is trying to do. They're only gonna send a technician out once, but how do they know that the part they ordered is the part that's gonna fix it? They'll come out when we get the part and I also don't know how this is gonna work, if they know that the part has arrived here, then they're gonna send me a technician.

Allstate covered my headset and my controller. They're both gaming products and I carry them together. They both had gotten broken at the same time and I made two claims. Allstate's customer service was good. My only complaint is that, for the controller, I had to get a new one then reimburse it. I was left waiting for a while. Whereas with the other one, I just got a replacement.

Square Trade is wonderful; they take care of everything for you. Do a great job, fast ships your item back well secured. Keeps you informed so you don't have to wonder when you'll get it back. I will promise you if you trust Square Trade you will not be disappointed and be glad you used them. I sure am, I know I can trust them 100 %, can't say that about some places. Thank you, Square Trade!

Bought WalMart plan for my laptop and one day while riding my bike I had to swerve from getting hit by a car not paying attention and I wiped out on bike landing on my backpack smashing my laptop. Filed a claim and sent laptop into the repair dept and got email saying beyond repair. Check issued. Will receive in 6-10days. Awesome that was quick and easy. Got toggle in mail with info that was on my laptop that was saved. Thank you. Got check in mail and since don't have bank account went to Wells Fargo to cAsh cause bank check written on and was told set up for direct deposit only. Can't cash it. Ummm I don't have an account so went home. Called customer service and told check can be cashed anywhere and had long hard time explaining things to the guy so gave up.

My daughter was trying to dry her clothes and she pushed the start button to start the dryer. But the light started flickering and it made a ticking noise. I did a claim with Allstate on the phone and the rep did a pretty good job of helping me. She got back right away and said she was gonna send a tech over to see what's wrong with the dryer.

I made claim with Allstate for my icemaker and I did it over the phone because when I tried it online, the website was sending me somewhere it wouldn't pull up. But when I did it over the phone, it was pretty and simple. I would go through it again because I didn't have a problem. The rep I got answered every question and he settled everything right then and there. They refunded me the original price but they didn't refund me the tax on it. But other than that, everything went well and I have no complaints.

I received my refund on the item that I purchased and I didn't have any problems with Allstate. They just asked over the phone what happened and initiated the refund. They didn't harass me about it. The customer service was very helpful and polite, concerned for the product, and explained to me how things work. They also told me how to collect and go online.

Would highly recommend them on warranty services for high dollar purchases. We purchased a Jenn-Air double oven (very expensive model) and placed a 4 yr extended warranty with them on it. 3 months before warranty was to expire the oven control panel went out. There were no parts available for the oven model was discontinued. Square trade processed our claim quickly and gave us full refund of our purchase price minus taxes and shipping. We expected to have to wait like other companies do for their own techs etc to come out but they didn’t do that. They settled quickly and effortlessly once we got the proper inspection done. Would definitely recommend and continue to use.

My son said that our Nintendo Switch got damaged when he dropped it one day, playing outside with some friends. It was a concreted area, so it scuffed up the plastic of the case and damaged one of the joysticks. At that point, I remembered that I purchased a warranty plan when I got the Nintendo Switch. I had to jump through a bit of hoops, but it was only because I never registered with Allstate when I first purchased. I just threw the receipt in the box. Luckily, it stayed there. Otherwise, I wouldn't have a way to get things set up. Allstate required that I get a box and ship the device to them. They gave me the shipping label via email, then I shipped the package out and they had it returned within a couple of business days.

I bought an Allstate protection plan for a 6-inch chain battery-operated chainsaw. I also recently purchased a power washer with the protection plan. I filed a claim with the 6-inch chainsaw because there was no warranty with it. I called Allstate and they took care of it. They refunded my money with no problems. The reps were real helpful and friendly. They looked it up and told me they could take care of it for me, and they did.

I bought an iPad for my granddaughter and I got the Allstate plan on it. When she was walking with it and she had the plug in it, she dropped it and the plug broke off into the charging port. We couldn't get it out. So, I thought about it the protection plan and I submitted a claim. Getting the insurance is the best money I ever spent for an eight-year-old.

Both of my ice makers had quit working. We filed a claim with Allstate and everything was real quick and simple. It was very easy to deal with. We got our money back and everything was good. I'd recommend Allstate Protection Plans.

I got an Allstate plan for a motorized reclining couch from Wayfair, and the motor went out on one end. I then submitted a claim online. The claim experience has been terrible because it's still not fixed. A repairman's been here twice, took pictures both times, and now, I really don't know what is happening. It's been two months.

TV repair came out after a week of NO TV. Then broke the TV. Now has a black spot and lines going down it in the middle. It's been 2 WEEKS trying to get them to "resolve" this matter! NEVER EVER getting this protection again if this is how you treat customers! They can't even have the same story when I call. One said will have resolution by end of week. NOTHING. This one said they haven't even gotten the repairman's email! BS. He sent the email the day after because he sent it to me too! It's been 2 weeks now that we have a TV that has a HUGE black spot on it AND lines going down the middle. They can't even let me talk to the people who they say "Haven't gotten the repairman's email yet." Get your crap together. I'm so pissed!!!

I was personally contacted by a representative of Allstate. They spoke with me and took my information. I've had my situation resolved to my satisfaction. It was good to know that a company will recognize when a customer is not satisfied and would strive to correct the concerns. Thank you Allstate for your help.

Bought Works mini chainsaw from QVC and it stopped operating properly. Contacted Allstate and when they determined that the chainsaw could not be fixed, they refunded my purchase price. They were very easy to deal with and delivered on their promise.

When my Samsung refrigerator's ice maker quit working properly, I asked for a technician to check it out. While he was replacing the main part of the ice maker, he found mold in the water line of the refrigerator at the ice maker. Yikes! He contacted All State and asked me to, as well. Within a week of contacting All State, they informed me that the refrigerator had to be replaced and issued me a full-value check for its replacement. I was amazed at the quick response. I'm glad that the technician found this problem and that I had the appliance policy in place. I am very thankful that All State handled this so responsibly.

The service and claim process was easy and fast. Other companies start with no, not Allstate. They were not able to fix/replace the covers. Sent me back the full purchase price. No back and forth, I sent them the claim form, they asked for photos and we were done. I will buy the product again.

I got contacted yesterday, I got to explain the problem to the representative and he was able to approve my claim. Very happy with the resolution after we spoke. Thank you so much!!!

I had barely even had the lawn chair for long when one of the structural parts cracked. The armrests of the chair went down and weren’t supported. Originally, I was going to return it, and then I remembered that I have the Allstate Protection Plan. I went on and talked to somebody from them to ask how to do it and how it worked because I’ve never done it before. The person walked me through it while I was on the same website. I was able to submit a claim through the website during the call. The website was easy to navigate, besides the fact that the insurance plan was labeled as electronics and stuff, and I had a lawn chair. So I had to put “Other” in the category and explained it as best I could, especially since I didn’t know the name of the piece that broke.

I purchased a protection plan for a washer and dryer that was bought at Nebraska Furniture Mart. I filed a claim recently and the process was very easy and seamless. A water valve in the washer was not closing properly so it was dripping out into the washer when it was off. They fixed that but now, there are additional issues and they’re reviewing it. We noticed it the other day but we monitored for a couple of days.

I bought a refurbished watch on eBay for an ex-girlfriend. The policy from Allstate Protection Plans came with the watch, so we just sent it back. The claim experience was not hard. Interacting with the representatives was all right. Since my job is to argue with insurance adjusters every day, it wasn’t too challenging, but without that experience, it could have been somewhat difficult. Allstate emailed me instructions to send it back through FedEx. About a week later, they said they couldn’t fix it and would send me a check. Until I get that check, I wouldn’t trust that company at all.

I purchased an iPhone 11. My granddaughter dropped it and it popped open. So I put the claim in and we took it to the Square Trade, where Allstate Protection Plans told her to take it. Completing the claim was difficult, because I've been trying to do it for three weeks. SquareTrade sent emails. I’m not too good at emails, so I had to get somebody to help me. Once we got the email through, and they sent a number for me to call. Every time I called that number, it kept saying I needed a code, which they never sent on the email. I couldn’t do anything there. Square Trade said that there was something on the inside of the phone that they couldn't fix.

Allstate’s services are great. They're fast, polite, very understanding, and they go above and beyond to help you. I bought a 65-inch TV, and it just stopped working and submitting the claim with Allstate was extremely easy. They were gonna replace it, but they gave me three replacements to choose from, and they were all 55 inches instead of giving me 65. They offered me a gift card for the same place where I bought it, but it was messed up from one day to the next, I didn't wanna go back to that same place. So, I decided to get the check and buy it myself. When they sent me the check, they gave me the same amount I paid for the TV excluding taxes, so I'm 95% satisfied, 5% disappointed.

After the TV gets hot, the volume goes down, it doesn’t matter whether it's internal or external sound. Last night, we were running the TV at 75% of volume just to hear in the room it was in. We went through three hours of troubleshooting, five calls - three with SquareTrade, two with LG, and eventually, a new reconditioned motherboard was sent to the house. A technician came out, put on a new motherboard and it was defective. My TV is still unmounted because it takes three people to mount it, and the problem is not resolved. He said he would call it into SquareTrade, so I’ll give the technician a day to contact Allstate.

I put protection plans on everything and Allstate actually does what they're supposed to. This time, I filed the claim for my Nintendo Switch because it stopped working. I went online and the user-friendliness was very good. They re-sent me the receipt that I needed and told me how to do it and how many days it took. They were very helpful and it was a lot faster than what I thought it was going to be.

We bought a camera and it came with batteries, so we charged the batteries. And after about a month, the batteries would not stay charged. And then, when they were charged and we would try to scroll through the different options to take a picture, like put the flash on, it wouldn't work.

I always put my protection, all my items from Costco. I always do that because things happen. It's electronic. So I don't want to get a headache when anything happens. So that's why I always put the protection plan.

I had a 65-inch TCL smart TV. It had Roku on it. Friday, it was still working. We didn't watch it the whole next day but in the evening, my husband turned it on, and it wouldn't come on. And so, he tried different outlets. He tried unplugging. He tried different things and it would not come on. It was dead. We even changed batteries in the remote.

I strongly recommend using the manufacturer's own spills and drops warranty rather than SquareTrade / Allstate. You may save a little money with AllState but you will pay for it in blood, sweat, and tears as you fight your way towards a successful claim.

A screen is broken and the phone freezes, and submitting the claim for that was easy. Allstate told me to send in the device, and from there, they were going to give me a 56 gift card. They did give that to me and with it we got a new phone.

I got the Allstate protection plan ‘cause I bought a computer, and the guy talked me into getting it. Sure enough, it stopped connecting to the internet. I called and they were asking for the receipt, so I had to go to Office Depot and obtain a copy of it. It was weird because when I logged in, the protection plan pretty much had all the information proving that I bought it and they shouldn't have had to make me jump through hoops. After I got through that, the guy that took over was very nice. He did it over the phone with me, did whatever he needed to do, and got it fixed. So, after a week of muddling through, it was worth it ‘cause I haven’t had any problems with it.

Allstate solved my problem, so I have nothing but high regards for them. I bought a Jenson e-bike from Walmart, and it just made sense to get the Allstate protection plan so in case something went wrong, I’d be able to get it fixed or reimbursed. I used it to commute back and forth to work for a year, and then it stopped working. I couldn't get any satisfaction from Jenson, went back to Walmart, couldn't get any help. I finally got in touch with an Allstate agent who listened to my situation, reviewed all the transactions I had made with Jenson as well as Walmart to try and rectify the situation, and reimbursed me for the bike. It was a blessing because I was able to go and buy a new e-bike.

I purchased a 12x12 canopy and filed a claim after the seam ripped in two places. I first called Allstate and they indicated that it was still under warranty from the manufacturer, so I went to the manufacturer. The claim process was easy and they ended up replacing the canopy by sending a new one.

My microwave wasn't properly cooking, I sent in a claim, and Allstate sent us gift card to get a new one. The process was easy and they were excellent.

I was buying a tablet for my son, and the sale rep told me about Allstate, and I knew I was gonna need it, so I went ahead and got the protection plan for it. I had to have the tablet fixed, so I just went to the link from the brochure, logged in very easily using my phone number, answered a few questions, sent them the tablet from the prepaid label, and that was it. It was done in a day or so. My son didn't have to wait for days so that was helpful.

We’re 100% satisfied with Allstate. The ice maker on our refrigerator wasn’t working, and water started to pool underneath the crisper drawers. I jumped on the Nebraska Furniture Mart site, where we purchased it, found SquareTrade, and it prompted me to start a claim and go from there. Submitting the claim wasn't too bad at all. It was a little time-consuming having to call and go through everything a couple different times, but it wasn’t difficult.

I’ve purchased several televisions and they were all broken in transit, so the last time I bought a TV at Walmart, I got the Allstate protection plan on it just in case. It was working for a while and then it suddenly malfunctioned, so I sent in a claim. And that process, doing the claim online and then making a phone call and providing the same information all over again was a little annoying. But other than that, Allstate was on top of it the whole time and everything went perfectly fine.

I will never purchase an Allstate Protection Plan again. Their process is misleading from start to finish. When I submitted my claim (#**), the confirmation screen clearly told me the claim was complete, I did not need to send the damaged item back, and could keep it. Naturally, I disposed of it only to be told later that they now require additional photos of the item that no longer exists.

We purchased two plans....one for a washer and one for a dryer that we purchased from Home Depot in 2021. Total for both warranties was $230. The washer (Samsung) started throwing codes and wouldn't finish the spin cycle. Long story short, a "repair" company came out to fix it. The washer now makes a very loud squeak and vibrates horribly. I recontacted Allstate about it not being fixed and they wanted to argue about how I worded the initial claim. They claimed I never told them the drum was off balance. So, if I never told them the drum was off balance, how did the washer throw UR/UB codes?? Plus, the point is, the washer is still not working properly. Their contracted repair company was also garbage. The technician was rude, disrespectful and just a plain jerk. I will absolutely never purchase another plan!! I have the machine running, for now, after watching a YOUTUBE video. That was free.

I purchased a GE range with a 5 yr extended warranty. The range is not working and I have used Squaretrade and Allstate to file a claim. I have made no progress. The customer service office is not in the United States. It has been difficult to communicate. I have received cancelled appts, false promises, horrible customer service and ongoing phone calls to ask me to wait another 3-4 days. I cannot secure an individual in this company that is willing to be truthful and help me.

Bought phone at Walmart during promotion. Buy Straight Talk card get free phone. Was asked if wanted 2 year protection plan. Yes. Phone got dropped by accident was told by Allstate, not covered because there was no price on receipt for phone. It was a promotion, then wanted to cancel and prorated amount to refund. How can you prorate if you weren't going to honor the phone on receipt. Told it was rules. So why sell protection plan on phone promotion if not honoring it. That's a con to get your money. So if you go with latest promotion at Walmart, free phone with phone card purchase don't buy protection plan. It's no good.

SquareTrade used to have good plans and an easy setup. As soon as they partnered with Allstate, they became about bundling and NOT covering claims. The very day our plans started to say Allstate, our choice of providers shrank to almost no one in our area. Then, our deductible was raised and is per instance regardless of how much the repair is. Also, if you have a family plan, do not think you can get more than one phone repaired at the same time. You must navigate their system individually for each one, one at a time. *WHAT IS THE POINT OF A FAMILY PLAN? We will be finding a new provider for ourselves, our friends, our family, and our clients.

Had this coverage via PureTalk. They emailed me a FedEx label quickly and I overnighted my cellphone. I was told they would repair the same day they received it and overnight it back.(LIE). I contacted them 3 times by chat. 3 phone calls. Went without my phone (that I needed for work) for 11 days when I demanded they send it back. (they finally said that it couldn't be repaired, only after I called) Said they would keep me updated by email (LIE).

I bought a protection plan to my vacuum cleaner however when I need it they say I have to contact the manufacturer which did not apply. In other words I feel like it was a scam. What’s the point to sell a protection plan if the manufacturers already have one and when you need it they just say contact the company and nothing happened.

Do not purchase any home device that you depend on daily. My washer went out and it's going to take them a week to process just to send a technician out to verify that it's not working. Then if it in fact is not working I still have to either have them send me money back or they send me a new one which will be another week in waiting. I live in a small town with no dry cleaners and with my wife my 2 kids and I our laundry baskets get full very fast. This is a nightmare.

Do not purchase this. They will not fix or reimburse you regardless of what they say. They will say they are reaching out to their team to see what can be done & put you on hold but nothing will be done then there will be a loop of you calling them and them making excuses. They will ask you to email pictures of the product & a receipt then they will do nothing.

Updated on 08/09/2025: I would give them a zero but it’s not listed. This company is a fraud. I was told today that 2 men would come at 5:00pm to fix my washer. I was even given the phone number and name of the company being sent to fix the washer. Imagine my disprove when I called the company and was told that no one was coming. I am disabled and have high blood pressure and every time I talk to these idiots my pressure goes up. I am fed up with these lists.

Please don't buy this protection plan. It is a scam, I bought a 3 year protection plan on a Samsung Bespoke Gas stove. First of all is the worst and is a liability specially if you have children. I had an issue with the oven and when I filed a claim they said they don't cover any accident related issues which btw it almost cause a fire and when I explain the situation all they tried to do is offer a refund for the plan. Really? Please make sure you don't get duked.

Called the claim # and told specialist Bisma what was wrong with washer. We did some testing on washer. Ordered replacement parts. Said would have a technician here Thursday, 7/24/25 between 8-12. Took the day off from work, mind you. No one showed up, so called the # again, told them that nobody showed up. Said that they would see where tech was.

This just Ridiculous!!! I have a warranty on a tablet that I gave for a gift last year. The company stated that I can choose to replacement, so I changed the address to my granddaughter's address. I received an email stated that the tablet couldn't be replaced, so I will receive a refund will in the mailed. Who mail a check through the mail, when it much easier to reimbursement back on the card? 🥴🥴🥴 I called Allstate to changed the address back BEFORE!!! the check was even processed. So the next day I received another email stated that the check will be process to my granddaughter's address, so I called to give them the correct address which is the buyer.(me) Allstate send me a email the 2nd time with my granddaughter's address. I called them again to correct the address. Today another email from the reimbursement center stated that the reimbursement are been processing or process with the same incorrect address.

I purchased a chest through Wayfair. 5 months later I opened a claim with AllState as there was a spill of the wooden chest that ruined the finish. I opened a claim and was offered more than $100 less than the price of the chest. When I asked why, all the rep kept repeating was "it's on my Wayfair receipt". It wasn't. When I asked where on my receipt, she would repeat herself. I will never purchase anything from that company again! Terrible business and terrible customer service.

I had a terrible experience with Allstate Protection Plan’s customer service when I tried to submit a claim for my Epson printer. After spending nearly TWO HOURS on the phone following their so-called “troubleshooting” steps, the issue with my printer—gaps in the print—was never fixed. They outright denied that the problem was with the printer and absurdly suggested I just use the printer more often, despite me clearly explaining that I have nothing to print and that doing so would just waste ink and money.

I purchase Allstate Protection Plan through Famous Tate Appliance & Bedding Center. After 4 years of owning the plan, my refrigerator has been giving me issues so I call into the call center to start a new claim. First they have me trouble shoot the issues to unplugging the refrigerator from the breaker and unplug it from the wall. They do all of this through a email. I’ve done several times what they have asked. My refrigerator has since spoiled all my food but the freezer portion is still working. Now they want me to disconnect the entire refrigerator for the next 24 hours and now I will lose everything in the freezer and will be completely without for the duration.

You have still have not a decision on a claim I made on a TV I bought from Walmart that I sent in a picture of my surge protector. I talked to a rep. She had me doing all kind of things to try to see if it would come back on but it did not.

It was fairly simple. Allstate insurance walks you right through. Has it's ways of providing to them that I am who I say I am so it isn't false and basically sent a few pics of the the broken parts and talked through email back and forth. Now I'm waiting to hear that my new chair is on the way.

Hard to make a claim. I have purchase a lot of warranty through Costco. The appliances and etc when it's time to make a claim it's taking so long and there's a lot of excuses. Like recently washer and dryer broke but they want you to make a claim one a time. And it can take more than a month to get it done. Several calls that I have to make. Too many excuses. It's just harder and harder. I just felt it's delaying tactics that they are doing and I just felt that I have scam all the time.

My Allstate plan was put into effect on my appliance in May of 2021. I've never had to use it until now. My son has a house in California and Arizona. He lives in California. He has a business there. I live in the house in Arizona. When we purchased the Arizona house, my son bought the refrigerator-freezer for it. That was where the extended warranty came in. When the unit started having problems, I contacted what wound up to be SquareTrade and because it was in my son's name in purchase, we had great difficulty. First of all, with SquareTrade, you don't get to talk to anybody and your choices when you call the number is if you want to do things with your claim or begin a claim. Those are your two choices. We wanted to begin a claim. There was back and forth and there were totally irrelevant questions that they kept going back and forth. It's like there was nobody for me to talk to, and it was very frustrating.

The item that I submitted a claim for with Allstate was the batteries for the lawnmower. No matter how much you charge them, they were not making the lawn mower go. We didn't know whether it was an issue with the lawn mower or either the batteries themselves. And we only used it last summer twice before we put it inside of our shed and put a cover over it, and left it.

I had a very positive experience with Allstate Protection Plans. Filing the claim was straightforward, and the follow-up questions were simple to address. I appreciated that the resolution came within the timeline promised. The only thing that could be improved is making it easier to upload photos during the initial claim — that part was a bit clunky.

I would like to commend Ameem. He finally took control of my claim and resolved it for me. He is very professional and thorough and I spoke with him several times on the phone. He was the only one that actually understood the situation. I am giving Ameem five stars for his service.

My Oculus VR headset would not charge. It was probably the charging port because if you keep plugging and unplugging something in the port, it's gonna wear out sooner or later. I found my paperwork that I kept on my refrigerator and called Allstate. It was easy. However, my VR headset wasn't fixed. When I got it back, it charged once and then didn't. My product cost me 500 bucks. I couldn't afford to get another one. Allstate said if they couldn't fix it. I wouldn't get it back. I don't know what happens after that. That's true that they said they could fix it, but I don't know what they fixed. It's getting the headset fixed that is not good, but the process is timely. Get Allstate. Give it a try.

Submitting the claim to Allstate was a bit of a process. Logging on to the website, getting the pictures, I get it. Getting the receipt is the proof of purchase. But there's a lack of notification on the process. I would have to log back in. The product was a $80 product. It's not top of mind for me on a daily basis. It took me two weeks to get it resolved. Part of it was my fault on not going back and checking it. But I would have figured, in today's modern technology, you'd get automated messages like, "Hey, Ricky, the claim is ready for you to sign the affidavit." I had to call in and have them resend it because it was never sent in the first place. I probably wasted at least an hour of my time doing it. It got resolved, but it took way more time than I would have liked.

We couldn't get the water filter out of the refrigerator. You're supposed to just push it and it pops out. I googled it online, and it showed just pushing it in with your finger and it popping right out. Mine didn't pop out. I was afraid to force it or try to grab it with something and pull it out because I was afraid it would break it. So, I couldn't change the water filter. I could change the air filter, but I couldn't change the water filter. I buy them every three months. I had three of them I couldn't replace because I couldn't get it out of there.

I got the Allstate protection plan for a 24-inch Ozark Trail mountain bike. The chain kept falling off and the pedal also fell off. When my son would go to switch gears, that's when the chain would keep popping off. I had a hard time trying to register with Allstate, initially. I was doing some live chats but the bulk of the communication was through the app.

I've used Allstate twice and the claims process is simple and easy. I just go online, submit a claim, and then Allstate tells me where to send it. So, that process is very good. The first time, they fixed it properly and everything was fine. I just don't like the way that it fixed this time. I needed a replacement for my laptop. I purchased it at Costco two and a half years ago. My screen broke and I sent it over to be fixed and I got it back in a timely manner. It's working, but I'm just not happy with the way they fixed it. They replaced the screen, but the top of it is still bent, so the screen is not truly attached to the backside of the laptop. I’ve been meaning to call someone and let them know because I wanna know if there's another alternative because I feel like at any moment, it’s gonna break again.

Allstate came with my refrigerator. I've done a request before, and on the first time, I had to have somebody walk me through it. I don't think it's that simple for an ordinary housewife like me. I needed filters, and I was under the estimation I would get up to $50 a year back, not just half price. It was $24.99, and the total for the filter was 49.99 plus tax. That is not what I signed up for. I thought I could make two claims a year, and the filters are about $50. I was a little perturbed about that. I figured that I was probably in the wrong. I've also been moving and didn't have time to deal with it.

Just pay extra for Allstate Protection Plans. That way, you'll be covered, instead of wasting money. It was a wireless headset and the little box that they came in stopped working and it wouldn't charge after eight months. The next thing I did was I went and bought another pair since they were $30. And the second pair that I got after eight months, the earpiece, one side wasn't working. It’s not like I dropped it, it just stopped working. I remember I had a receipt, so I went to the website and did it that way. It wasn't hard. But it took a minute before I got a response. They sent me an email saying I can pick another pair. So, I'm fine with Allstate as far as everything that has happened. I'm still just trying to figure out which one I can pick and go from there.

I would recommend Allstate Protection Plans. I've had instances with electrical failures with some items. For the price, I felt it would be worth it. It was a three-year plan that I paid for. Where the cable comes out of the headboard, it somehow got disconnected from inside the unit and it's not as if it could be pushed back in. The lighting part of it wouldn't work after that. I went to the website to file a claim and it was easy. It took a bit of time and they wanted some pictures that I needed to submit. But overall, it was an easy process and the response time is quick. We were reimbursed with a check mailed to my home, not in the full amount. But I remember them saying if we did find something a little more expensive, they would reimburse the rest.

I have three different Allstate plans for two tablets and an iPad. My Apple iPad stopped charging because it fell, and the charging port wasn't working. At first doing the claim was easy, and then it got hard. I sent the iPad off to them, they sent it back, and said it was fixed. Then it wasn't charging, so I sent it back again and then they gave me $69. I told them an iPad costs more than $69. So, that was a Ring Around the Rosie-type stuff, and it was over a month of calling, and a lot of emailing. But at the end of the day, even though it was difficult, it ended up getting fixed, and they did resolve the problem.

I made a claim to Allstate and after a short while, it was declined. What I purchased was a portable air conditioner unit. When it failed within the time frame, I was requested to have it repaired. I spent a great deal of time with some of their own suggestions to find a repair shop and nobody was qualified to repair it. At that point, I reached out to the manufacturer to see if they have any recommended places to take it to and I got ghosted by them because it was not under warranty through them.

I filed a claim to Allstate for my ice maker that stopped making ice. I went on to Walmart where I purchased it, and I found the part that shows all the warranties that I have. I went and clicked on that and then I went through the whole process of putting in the model number and all of that stuff. The claim process is a little tedious, and I haven't even received the payment from Allstate. I ordered a new one, they sent me a thing and said to click on the link to order the new one. I ordered it and the money has come out of my account.

It went great with Allstate. They handled things very well. Unfortunately, the scooter couldn't be replaced. We got the scooter on clearance, and Allstate kept offering us a child's scooter, but I had purchased an adult scooter. We ended up getting a refund. Submitting the claim wasn't easy and wasn't hard. It was in the middle. One of the numbers that I had been given to try to call to reach the manufacturer was taking me to a Medicare claims place, so I couldn't even reach the manufacturer. It was an ordeal, then we'd have to talk to a different person every time we called back to try to get it figured out.

I used Allstate protection plan for the Switch, and everything was smooth. I would like to have the option to repurchase it after it expires or to extend it. But it’s been excellent.

I filed a claim with Allstate for my son's hoverboard that wouldn't work. Allstate handled everything quickly. Everything was fine. I had no problems with it.

I buy TVs all the time and I decided to but a protection plan. When the TV stopped working, I called Allstate and the rep and I did some troubleshooting. He realized the TV wouldn’t come on at all and he said he was gonna send me another one. Then, I got an email saying that I would be mailed a check. Overall, I was satisfied with Allstate.

A part broke on the fridge and we called Allstate and said we had a warranty on it, so we used it, and it worked. They repaired it. The whole claim process took a couple of weeks. Their claim process is typical. It's never fun to deal with bureaucracy, but it got done so it's all good. They did what they're supposed to do and didn't give us too much hassle about it.

I would give negative stars if it was an option! I purchased a Bosch dishwasher from Home Depot along with a 5-year protection plan from SquareTrade (Allstate Protection Plans). When the dishwasher failed just over two years later, I filed a claim and followed every step they asked — including three separate technician visits. Each time, the issue was diagnosed as a motherboard failure. But instead of resolving it, SquareTrade kept sending unprogrammed replacement parts, leaving me without a working dishwasher for over six weeks.

If I could give 0 stars I would. Worst experience. The representative was beyond rude. They lied about the date the emails were sent to me. I was approved for a replacement but when I went to click on the replacement it said there was a problem which is why I contacted in the first place. When I would respond they took 3-5 minutes to respond back. Then when it was all over she said the only thing they could do is offer a refund. I won't see the refund because they need a copy of the receipt and other information I don't have. Lesson learned.

Outstanding handling of a TV that screen went black after 3 yrs. The correspondence was quick and thorough. The requests for validation were clear and easy to accommodate. Allstate requested photos and a video of the live screen. The photos were sent with my comment there was nothing to video since the screen was dead. I did include a photo of the TV 'on' light to verify it was turned on. Resolution was very fast. Absolutely no hassle.

I have protection on the e-tricycle. I have faulty brakes which makes it dangerous to ride. I was told that I could have local repair shop fix it, and receive a Walmart gift card. There are no local shops in my area. So they were going to send me new brakes. I’m still waiting.

I purchased a protection plan online for my laptop computer for potential failure or breakage and Allstate was the only one available. When I had a problem with the laptop, it was a little difficult at first getting the claim submitted. I kept getting transferred. I had to make about three phone calls, but after I got to talk to the right person, it was good. Everything went well. Both of the reps were really nice. They were in another country and there was a bit of a language barrier but they were trying. I'd recommend Allstate Protection Plans and I'd do it again too.

I purchase protection plans for almost everything that's over $100. Recently, my daughter's AirPod Max died on her because she wore them to death. I made a claim with Allstate and the level of ease was amazing. I started online, but I had a concern so I called. I’m old school and I can do everything online, but I still like to make sure that there are no gimmicks or games. So, I called them because they were asking for the serial number and these particular headsets don't have serial numbers. So, I was making sure that they understood that there was no serial number on these items. The person I talked to said that he would finish submitting the claim for me and he was very informative, giving me what to expect and all of the things.

I have purchased ice makers before and I know that they usually don't last much more than a year and I am using them routinely. So, I just decided to get an Allstate plan to cover it. I had to use them for a claim on an ice maker. It was fairly straightforward. I filed the claim, they sent me a couple of emails and let me know how they were gonna take care of that, and they did. They sent me a new ice maker and the rest is history. They told me they would get my claim taken care of within three days and that didn't happen. It took a week, but all in all, it was a good experience. They also have a very fair price.

I had my flip phone for several years and the buttons were sticking. I'd hit a 2 and I'd get two of them, or I'd get nothing. Then I hit it again and I get three of them. So, I was having trouble with the buttons. I went online and filed a claim. I was surprised how easy the process was. There were about three questions. I explained about the buttons and the claim was accepted, and then I got my new phone. Overall, Allstate was easy to work with and the claim experience was fast.

I'm always having to buy a vacuum cleaner for some reason, so when I purchased my Shark vacuum, I got Allstate's protection plan. The cord was coming unraveled, and I could see the wires, so about three weeks ago, I submitted a claim online and it was easy. I just had to put the vacuum with the number on it, and what was wrong with it. They said they'll replace it. Overall, I would tell people always get a replacement plan on all their stuff. I use Allstate for my car insurance, too.

Our appliance suddenly stopped. I changed the filter and it was still not working. So I submitted a claim with Allstate. They helped me and it’s good now. They handled the claim quickly too.

The Allstate Protection Plan that I bought was for a tablet. I filed a claim recently because the screen got broken and then it ended up getting replaced. The whole process took two months. It was quick, easy and understandable.

The Allstate Protection plan I bought was for a full-size Hardyman's recliner. A big person would be comfortable. And my husband is a bigger guy. He's comfortable in it. It was close to $400. It's a good quality. Just a spring broke. We tried to fix it ourselves thinking we'd find a spring and we couldn't find one like that.

I had a claim for a phone that was not working. Allstate sent me to a repair shop. They did a good job. But the first time they fixed it, when I got it home, about two days later, the phone wasn't turning on again. I resent it to the place. It appeared that the phone was with water damage. So we went step-by-step trying to get to the bottom of the situation. In the end, the unit was not working. The recommendation was to replace the unit.

Having Allstate sounded like a good idea at the time I bought my refrigerator. I purchased one and I recently made a claim. The freezer gave an error message saying it was not staying warm and the ice machine stopped working altogether. So they fixed the ice machine. Looks like the other part of it resolved itself. The whole process took about a week. As of right now, everything looks good. The whole process was pretty smooth. I was informed all the way through and I knew what was coming and there were no surprises.

We had to transfer the claim over to me because my mother bought the product for my son. That part was easy. I'll filed the claim in April 30 and I have still yet to hear back from anyone about getting it replaced. It said we would receive email the following day about a replacement and I haven't received any emails.

Sent phone in with 25 days left on the warranty! It came back face peeling off so was told to send it back! 3 weeks went by and couldn't find a time I could do without beings I'm disabled and in poor health! My phone is my lifeline! Then couldn't print the return label! When I called they said they would send me another return label but it never worked! Tried again and I printed it and when I could after hospital stay I sent it off only to return home and phone was there! I realized the return label was to myself! Called in and was told they denied me because I took too long so now stuck with worse phone I first sent in! I got it back with face peeling off! Now stuck with bad phone! THANKS FOR NOTHING ALSTATE!

Paid $292 for a warranty, I have been begging them to come fix my lg refrigerator that has been leaking all over my floor and ruining it for months and months. They finally agreed to come look at it. First time I took off work they ordered the wrong parts that had to do with the water hook up, even after I wrote in my claim it is not hooked up to water, then I told them over the phone multiple times it's not hooked up to water.

Refrigerators nowadays don't last. So, when I bought one, I got an Allstate protection plan on it. I had an issue once and I submitted a claim over the phone. They serviced it and it was all good. All in all, Allstate helped me and I would recommend them.

We purchased a couch that reclines on both ends through the Menards and we got an Allstate warranty with it. When it quit working and the side wouldn't go down, I called Allstate and told them about the issue. I told them that every time we would turn around the couch, it would take forever and the part wouldn't go down where we have to step and that was the only place we had to step. So we had to wait and almost climb into it to sit down, then we had to climb out of it to get up. We're in our 60s and 70s, and it's hard to get up and down.

I had an icemaker that quit working. I tried to make a claim on Allstate's website but it wouldn't let me do it online, so I had to call. The gentleman I talked to was great. He took care of it because I couldn't get ahold of the manufacturer. He tried to too and he couldn't either. But it was all easy and I would recommend Allstate. The warranty would be paid off for me, provided I get my refund whenever I get the shipping label printed off and return the icemaker.

I filed a claim to Allstate for my radar detector and they gave me a Sam's card within an hour or less. They sent me $364.44 right out the gate. It wasn't the amount I paid for the device, but it was almost. And then, they said if I submit the receipt to the new device, which was actually even more than the last one, they would at least give me the difference.

I made a claim with Allstate and I was not very pleased. Allstate wasn't gonna honor the warranty because they said the manufacturer should honor it because they're still under the manufacturer's warranty. The manufacturer said, "Oh, we're not gonna warranty that. You bought a used item," which I did not. After spending days on the phone, I got Allstate to cover it. I just gotta box the thing back up and ship it to them.

My most recent claim with Allstate was for my lawn mower. The process went well. I simply just typed in what was wrong with it and it gave me my options. It was quick and easy. It took 15 minutes and they chose to reimburse it.

Our microwave just stopped working, and it's so weird because it's the second microwave I purchased from Walmart that's done that. It was nice that I got a refund from Allstate. I turned around and bought another one. The new one is working fine. When my first one broke, I brought it back to Walmart and they didn't have any in the store. So, they gave me a more expensive one. When the expensive one broke, I just got refunded the original because the Allstate thing didn't get updated, which is fine because that was originally what I bought. I got a better size anyway. The other one was huge and I don't use it very often. Allstate's claim process was great. I started the process online and then someone called. I also bought two car seats recently and I purchased the warranty through Allstate. It's really easy and everyone was really polite and helpful.

My wife likes insurance and she purchased an Allstate protection plan for a vacuum cleaner. The price was fair and when we filed a claim for the first time, it was easy. It's been taken care of.

Part of an item I had wasn't working and when I submitted a claim through Allstate, it wouldn't let me do it online. It said that the item should still be under a manufacturer's warranty, but it wasn't. I had to call in to do the claim and all went good after that. They sent a replacement and it's working fine.

My phone came apart, separating from the back and the front, and I was very pleased with the way Allstate handled the claim. There was a mixup with the mobile company, but that was on their part. They told me it was one company, but then when I kept pursuing it, I got another representative and he told me that it was SquareTrade instead. Allstate worked with me well. They were knowledgeable and very professional. They gave me another phone and so far, so good. The phone I received was made by the same company, but it's a different model and I'm still getting accustomed to it. I had gotten used to the other one 'cause I had it so long. Now, I gotta figure out a lot of the stuff that this one offers that the other one didn't and I'm navigating myself through that.

I bought a 55-inch TV two years ago and the cost for the warranty was $50. When the TV went out (no picture, just audio), I called that in and Allstate told me to take a picture of the serial number and the actual TV, showing the four corners of the TV. I sent it in to them, then they confirmed it and said, "All right. Here's three options. Pick one that you want." I picked a new Toshiba and it arrived three days after. I'm very pleased with it. From the whole process to the end, it was within a week and I have a new TV for 50 bucks, so I can't complain about it. It's a good deal. I would advise it for anybody that's buying an appliance over $300 or even over $250. It's not a big investment, but the replacement warranty was good.

I purchased protection plans on a lot of things in case something happens to them, so I could get them fixed or replaced because accidents do happen. I buy a lot of stuff from Walmart and if there's a protection plan, depending what it is, I usually get it. A protection plan lasts for two to three years and when I submitted a claim once with Allstate, the process was easy. I also always tell my daughter to get protection plans because I had a good experience of putting a claim in.

Allstate sent me a replacement for the tablet after I made a claim. The process took two weeks and all the communication was through email. Overall, everything is good.

I had a very positive experience with Allstate based on the refund of the little pool robot that I had. I heard about them from eBay and when I dealt with customer service, it was very satisfactory. I’d recommend Allstate.

I purchased a television that, for whatever reason, would not hold the channel. I bought several other things they told me to buy to boost the signal, like boosters, splitters, and antennas, and it would get a channel and you could be watching a program or the news, then it would say “No signal.” I tried rescanning and everything they suggested, but it was not helping.

My experience with Allstate has not been well at all. I purchased a tablet and the protection plan on it. The screen tracked on it probably about two weeks later. I filed a claim and they told me that I would get an email within five business days for me to choose another tablet. I never got the email.

I bought a minicomputer and eBay used Allstate as their main source for insurance. I checked their website and it was good. You could either do it where you use the phone or you could call and talk to a person. I'd use Allstate again.

I liked the online website process. It was very easy. I told Allstate I needed to do a claim for a VR with a screen that was broken, and they answered me right back with everything I needed to give them. I gave it out to them and they gave me the mailing label really fast to send it in. They fixed it. I thought they would have to order parts and wait for them, but it got done faster than I expected.

The last item I purchased Allstate's protection plan for was my electronic toothbrush. Electronic toothbrushes can easily range from $60 and up, and that can be expensive for someone that's usually used to buying a manual toothbrush. When my electronic toothbrush no longer powered on, I started a claim through Allstate's website, which houses all of the claim information and it's where I upload my receipts as well.