Allstate Protection Plans

I'm not happy at all with Allstate. They are supposed to be covering my warranty on my couch and loveseat. When I contacted them and told them that the stitching is coming out of the one arm on the chair on the loveseat, they were not happy. They were rude and informed me that because it's still under factory warranty, that Allstate doesn't kick in until a year after, and for me to contact the store. It just wasn't in a nice fashion and then they closed my claim. When I contacted Big Lots, I was told that I have to return the couch in order to have it fixed or repaired or replaced at my cost.

This is the first time I called to put a claim in any item. I had a wonderful experience. Excellent customer service. I would recommend Allstate insurance to my friends, and to my family. I could not have asked for better service and prompt response... 5 stars...

Not a lot required to complete a claim. Process was made very simple. Check was in the mail couple of days later. If I had to plan about any part of the process that would be it. It's all good. So. Thank you!

Allstate was very courteous and my experience with them was very friendly. I would recommend to my family and friends. My 2 year plan was a good decision to make partly because my experience with cellphones is a little too clumsy.

Did a great job fixing and sending back. Only issue I had was it took 2 days for us to figure out we had to unpair the old set of controllers to pair the new ones lol. Maybe send instructions for that?

I got Allstate for a stroller and it was awesome. I haven't had an issue.

My iPhone screen went blank after iOS 16.0.2 update. Called SquareTrade/Allstate protection plan and was able to get reimbursement after replacing screen at Apple Store. All in all, it was a good experience getting warranty support/service, so giving it a 5-star rating. =)

Our experience with Allstate SquareTrade was excellent. Your courteous response to the claim and your efficient manner in handling the claim was extraordinary. We received our replacement in a short time and we were notified regularly as to the status. Thank you.

I purchased a protection plan for my cellphone. If anything happens to the item, it's covered. I’ve been satisfied.

My husband broke the vacuum. Something happened with the cord and it wasn't getting a charge. We submitted a claim online and it was an easy process. Within days, we got a refund check. It was fast. Allstate Protection Plans is a good plan to have.

TV failed. After verification process I was given the option to have it replaced or reimbursed for the value. I chose the latter. The process went smoothly. I received the check in the timeframe promised. I was pleased with the outcome.

Your service is good. Customer service representative finally find my registration number from Ebay and fixed my problem. They are patient and nice. Their service is professional. Now I can find my claim on the website and any time I can use it.

I had bought my fiance a TV for his Christmas present and less than 2 years the picture started streaking... I remembered I had Allstate Protection plan and I contacted them and they were able to help me, now I can look for another TV.

Repairs were made to my speaker, and some bolts were tightened that I hadn't reported... I was very satisfied, and thankful... I definitely would tell others about the protection plan. This is the second time I had to use the protection plan. Glad I bought protection plan

I have three items insured with Allstate. This was my first time filing a claim. When I went online, my order wasn’t on the website. I had other things on my claim. I had to put in my order number for it to show that I bought the protection plan. But it wasn’t their fault.

I have two claims with Allstate. One was a lawn mower and one was a Dyson vacuum cleaner. The mower just wouldn't start. As for the vacuum, it wouldn't stay running. It was a battery vacuum and after about two minutes, it would shut off. I called Allstate and it was difficult to get through. They ran me through a bunch of things. I had to take a picture of the receipt and send them to it. It took a good 40 minutes to get the claim processed and finally talk to somebody. That was pretty much the experience for both claims and that wasn't enjoyable. Had it been 15 minutes with a call, that would have been fine. They wanted me to do it online and I have not found that to be incredibly helpful in the past. I like talking to a human being so that was challenging with Allstate.

My TV's screen went black on me. I was appreciative of the fact that they gave me a refund for the TV. I'm waiting on a check for it.

I have my cellphone coverage through Allstate. I'm good with it. I've got one claim going on now. I dropped my phone and cracked my screen. They're waiting on me to send my phone in before they send me a replacement. The other option was that I could take it to a retailer and pay for the repair for my screen then mail them the receipt.

My experience with them went very well. The customer service was good and I appreciated that and their follow-through. The last time I contacted them, there was an issue with the charger or the port on the computer of my daughter. They told me the quickest way was to buy a charger and if it works, they'll reimburse me the money. The check came pretty quickly. The service was worth it. I purchased it for the laptop of my daughter. This is the second time I had to get it looked at. The first time was pretty much the same thing. They sent a box out, I sent it in. Within a week, I knew what was wrong with it and what they were doing. They sent it back and the laptop was fixed.

Whenever I'm playing a game, my XBox would stop reading the disc. The problem has been progressively getting worse to the point where it shuts down the Xbox. I tried to do the claim online but the system was not giving me the option I needed. Once I called in, I had no problem. The rep I spoke with was good. Allstate is a good insurance. The only thing that would make it better would be a physical place to bring my device rather than mailing it in and being without it for two weeks.

For the past 2 months this company has been giving me the run around. I have giving them all they had asked for. My tv started out with a line on the bottom of the tv. They asked for pictures and videos. The csr barely speak English. They do mainly all of the communication via email. I kept asking for someone to call me they will not. Every time I will call they treated me like it was the first time I was calling they kept asking for more pictures and more videos I have emails to prove all of this. Finally my tv stopped working they wanted to do a diagnostic on a non working tv, they wanted more videos with the tv on.

Updated on 10/12/2022: I wrote a review on 10/6/22 regarding poor service from this company. The next day I received a note that someone would contact me regarding the problem. Today 10/11 I received an email stating they tried to verify my repair receipt but the phone number was invalid. Turns out they called someplace called Fix4Less....I never heard of this company before. I promptly resubmitted all my documents again for the 4th time. Allstate is terrible and I will never purchase a Allstate-SquareTrade protection for any of my electronics again! Be aware.

I contacted Allstate and ask to talk to a technician about my printer to make use. It was broke. He has me do some test to check it. It was not working. He reported to, Allstate approved the Refund and to just keep printer. I got my refund check very soon in the mail. A Very Smooth Transaction.

Filing claim was simple and easy. Must have receipt from purchase. Found my receipt and submitted with claim without problem. Small online form to fill out then the Check arrived within a week. Highly recommend using Allstate product protection plan.

All representatives are so nice and kind and get things done. I was able to get a refund check for this item really quick since this item the tray got stuck and won't open. Very soon, I will order a replacement for this item and I will definitely purchase a protection plan again..

Long story short, and after many attempts to repair my ice maker machine with no success, Allstate sent me. Reimbursement check for the full value of the refrigerator, which is good and hopefully will give me some options to replace the refrigerator or replace the ice maker machine.

I spoke with two representative. Both were very professional, courteous and knowable. It was a very pleasant experience dealing with them. Glad that I bought the coverage when bought the laptop. Will sure buy the coverage next time, I buy an electronic item. Thank you..

I will recommend Allstate extended warranty to anyone purchasing any type of appliance or electronic items. Thanks for the fast courteous service. I received full value of my television within 3 weeks of filing a claim. Allstate is a reputable company that stands behind their products.

My grandson dropped his phone in a hot tub on a recent beach trip. Thankfully, I have him on my Consumer Cellular plan with Allstate Insurance coverage. He got home on a Sunday afternoon. Everyone we spoke with was cordial, informative, and provided prompt and excellent service. He had his new phone by Tuesday.

Although the claim was submitted and even though the purchase was pre-registered I STILL was asked to submit my original receipt. Once that was done, the claim was promptly paid, but why pre-register a product for warranty purposes when the claimant is required to duplicate the info before the claim is executed?

They approved my claims, sent me e-gift cards and when I went to the store, the gift cards did not work. How embarrassing. When I contacted them, twice, because no one responded after the first agent said they would refer the matter higher, they sent me an email asking for my receipts, pictures and other things I no longer had because my claim was approved.

I purchased a Gaming Chair from Amazon.com. They offered an extended warranty thru Allstate Protection Plans (DBA Square Trade Inc), for $ 29.95, which I purchased. Two years into the three year coverage, the hydraulic lift cylinder failed. I accessed the online claim site and filed a claim. They responded by email requesting photos of the damage. I answered back that I could not photograph the damage because it was an internal failure. Again they requested photos, again I answered that I could not photograph the damage because it was an internal failure. At this point I called the SquareTrade toll free phone number (which I should have done in the first place). After a 5 minute phone conversation, they issued me a full refund on the purchase price of the chair. I am pleased with the outcome.

My LG TV did not connect to the internet. After some back and forth I was offered another TV not an LG and I didn't want that brand so I refused and was eventually offered a cash payment to purchase another TV. It was not what I paid for the TV but since they are much cheaper now, I was able to replace the defective TV. In the end I was satisfied with the resolution.

Refrigerator needed repairs, mechanic was on time and very professional, communication with office was also professional and courteous at all times. Would recommend AllState Protection Plans whenever is available. I always buy the AllState Protection Plans and it is a peace of mind.

I was reimbursed for a bike I bought 14 months earlier with no hassle and no delay. Excellent customer service. I’m really glad I bought the extended warranty thru Walmart. Recently I bought a replacement and did not hesitate to purchase extended warranty from Allstate.

We recently had to place a claim with Allstate because my Fitbit Sense began to fail and eventually gave out totally. We always purchase the Allstate Protection plan for 99% of our electronic products. This time it really paid off! Once we placed our claim there were no questions asked and we received our replacement within approximately 10 days. The process was very seamless and pain free. Thank you Allstate Service Team! Very satisfied customers! Lynn & Shawn B

Filing a claim was easy, customer service was great. I will always insure my purchase through Allstate. We got the check in no time and it was hassle free.. Our information was already in the system and we did not need to register one more time.

I ordered a back up battery for my mini chain saw and didn't pay close attention to the design of it attaching to the product. I was told I'd receive a full refund w/o going thru the hassle of returning the battery. Thank You Allstate!! GFZ

An office chair I purchased came with an Allstate Protection Plan. When the chair broke, I submitted a claim and I was reimbursed for the chair. No hassle and great follow-through. I never expected to have to make a claim but I am glad that Allstate was there when I needed them.

I can always rely on the protection plans for my cell phone which is not just my mobile phone, but it’s also my work phone as well. It’s while it’s very fast, simple and easy to use. During the whole claim process the customer service assistants are also very helpful and knowledgeable.

When I was shown my New TV choices they had 3 TV listed, I took a picture of the 3 choices, I kept the pictures. The next day only one was shown as BEST Choice and only one, wonder why they took other off to pick from, second I was told no warranty on new TV, I paid for 5yrs warranty. TV mess up in 2yrs what about me paying for 5 yrs warranty? Do I get some of my payment back,

Was very pleased to be able to use my 2 year warranty thru Allstate Protection Plan for my damaged lens. Filing the claim was a very easy process and was able to apply funds towards a new pair of glasses. I, also purchased a two year warranty for the new pair,

My pot stopped working after two years. I emailed to make a claim and was credited the cost of a new pot within 24 hours. I will continue to buy insurance for small and large purchases because the price of contract is reasonable.

Normally I do not purchase product warranty insurance. The price was right for this Walmart online buy, so I did this time.. The product failed after 30 months. I had no knowledge of how to file a claim. I went back to my initial purchase information. It was very intuitive going through the process. The online claim pages could be cleared up a little, but they were not unworkable. Very important - save your original order paperwork, have your serial number of your product handy (take a picture of the product nameplate).

My experience was very good. You have good workers that explain everything to you. I could not ask for better service than what I got. They spoke to me with respect. Do not act like they were better than anybody else. Everything was good.

Service was swift. All communications were friendly and helpful. Representative was knowledgeable and courteous. I urge anyone to purchase this insurance policy when offered. I received a generous refund for the item, and the packing box to return it in. Shipping costs were covered, as well.

My claim was resolved very quickly and the representative I dealt with was very friendly, helpful and professional. I was VERY pleased with the good and speedy service I received. The phone replacement arrived in just a couple of days and I was very happy to receive it so fast!

My claim was handled quickly and efficiently. I had to speak to two people over the phone as the website was not responding. After submitting the proper documentation electronically, the claim was finished when I talked to the second person only fifteen minutes later. I received a payment via e-gift card minutes after that! Thank you!

I am happy with my experience. I had a window air conditioner go bad after 16 months. Being in the south air conditioning is critical. I filed a warranty issue with Allstate and after talking to them and supplying my warranty information I was very impressed with how fast and efficient they handled my issue so I could replace my unit with a new one!

Bought a set of SkullCandy earbuds. Worked fine for most of a year, then right one quit. Common occurrence, tried repairing Bluetooth, would work for a while and quit again. When the buds quit pairing together, submitted a claim, which was approved same day, paid a few days later. Didn't even have to send in the defunct buds!

Printer was unrepairable due to mechanical electrical failure and after talking to printer MFG and Allstate they offered check reimbursement which I accepted. I do not recall my claim ID however I did receive check in the mail within a week. So all is good.

Great turn around! Fixed and returned VERY fast, communication was great! Let me know when it was received and when it was sent back out! Would highly recommend!!! Especially if you have a little one that is using the item/electronic.

Allstate helped me out with my claim with no issue. My headphones broke after years of wear and tear but they were always to help me out and get them replaced. Got a full refund to buy new headphones. Fast and easy.

I got excellent response from the staff. I just mailed it back. And that was excellent too. Waiting for its soundbar return. Something I would like to know, can I get a way to hook up a second soundbar??? Like maybe the other HDMI on the back??? Tell me YES???

So I had 2 claims .1 was for a Galaxy Buds PRO and the other was for Galaxy Buds Plus. I got my replacement today and they were both Galaxy Buds Live. WRONG HEADBUDS. Then I try 1 pair out and the left head bud doesn’t work. The right one works semi. Then I try out the other pair and the left bud doesn't work and the right one works okay. So I need some explanation and my earbuds replaced.

This place is a racket. They seem to do whatever they can to avoid remitting payment on their protection plans. I purchased a protection plan for an expressomaker. The product needed repair after the expiration of the factory warranty period and while the protection plan was active. They indicated that I needed to find (my time and effort) a 'local repair center' to repair the item, and I would be reimbursed 'within one business day' after submitting my repair receipt. It has now been over a month, and I still have not received reimbursement in spite of contacting SquareTrade over 7 times. The latest excuse is that the repair needed to be 'verified', even though I provided a receipt (showing my payment of the charge to the repair shop). Life is too short to deal with untrustworthy businesses.

Claim originally submitted in mid August. Absolutely nothing has been done to have a technician come out to fix it. I did speak with a technician named Oscar who was very nice and helpful and supposedly I should have had a service person come out to fix it. The part was mailed to me over a week ago and yet no flow up. I will never again buy an extended warranty with any company.

How could a tablet be compared to a 50" tv? Why is that my claim was done for 2 tablets and all the info that I gave was about tablets that my tablets were sent back because they weren't a 50"? Never made a claim to a tv. You guys sent me the label and put a warranty that wasn't even claimed into it making it a total rejection when it arrived.

My claim was handled quickly and efficiently. The instructions were very easy to follow as to how to ship the product. The instructions on how to prepare my iPad for service were written plainly. The actual service was performed quickly and my product returned quickly.

I am waiting for a reimbursement to arrive in the mail any time. The customer service took down all the defective issues for my electric bike. I hope they noted that I need the brake pads and the discs for the front and rear of my bike.

Bought a rug at NFM along with a $750 Allstate Protection plan. A month after delivery, the dog had an accident and stained the rug. We called Allstate, they sent a cleaner which we tried to no avail. They sent a professional cleaner who stated it could not be cleaned. Allstate has no denied the claim. Been at this for 7 weeks and nothing but the run around. Next step is to file a grievance with BBB and NFM and then we plan to cancel our Homeowners insurance with said company. Absolutely cannot recommend this company and those retailers who offer them up should move toward a new benefit.

Bought 3 used iPhone 8 for my little kid siblings last year and they all crack their screen. Allstate Protection Plan don't cover it. Now I'm out of 3 phones. They have to use cracked. One doesn't boot up no more which they don't cover also.

Costway-Evaporative Cooling unit and air purifier. Unit failed just after 60 days. Costway would not help at all. I live in Arizona. I am 70 years old. Have prostate Cancer and Leukemia. It is over 100 degrees in Tucson Arizona A LOT! Square Trade extended Warranty replaced unit in matter of days. Thank-you very much. Martin D.

My screen broke on my iPad and I Called re my warranty on it. The rep was helpful. Explained how to return it and within a little more than a week I got it back repaired. I paid a 49 deductible, which was fine, cause a new screen had to be much much more, I recommend this service.

Repair to my laptop was quick and good. Claim process was easy. Fedex to and back was the worst part of the experience again. For drop off, the Fedex drop off booth at Office Depot won't accept laptops, so had to go to the Fedex airport depot. On return, the 2 day service was delayed by 2 days.

The claims process is easy once an account is set up. I sent the laptop with the mailing label that Allstate/SquareTrade provided. Got an email saying they received it on 8/10. On the website, it is stated most repairs completed in 2-5 bus days. We record the repaired laptop 8/26, so it took a few more than 5 bus days to fix, but all in all, very timely. My biggest complaint is there is little communication after email saying they received the laptop. There is no customer service phone number provided. You must chat with a bot, then an assumed person. Sometimes frustratingly.

Allstate came through for me. They paid me for the defective item that I had without any problems. I recommend when buying products that if extended warranty is offered, be sure to get it. You won't be sorry. Thanks Allstate!

I was beside myself when my Fitbit screen cracked into a million pieces, but then I remember I had insurance on it! I immediately filled out the necessary forms, and within hours I heard back from Allstate saying they were sending me a new one no questions asked. It was the easiest, most convenient insurance claim ever!

My tv lost picture but had audio. I submitted a claim with the cash register receipt provided by Sam's Club. I was informed the receipt was inadequate.. I went to the store and was provided a receipt in a different format. Upon submitting that receipt I was instructed, by phone to perform a series of tests taking 48 minutes. Then instructed to send photos of the serial number, the screen in the off position and an additional photo of the screen on the on position. The claim was paid but for an amount of $28.61 less than the purchase price. I called and inquired why and was told “we saved you the cost of returning the TV”. I told the agent that information is not disclosed in any of the written warranty information.

Allstate is a good place to get protection plans and are nice to get back to you as soon as possible. The emails are great and a customer services are perfect. I am very happy I have. They are fixing the problem and I am very satisfied.

I was given a repair shop to go to for my phone repairs and was told that I would have to pay for the repairs and after doing so send in my receipt for reimbursement. After sending in my receipt, I was told that the repair shop that I was told to go to wasn't a authorized repair shop. A complete and total waste of money.

When my 55-inch tv stopped working, I called Square Trade and they listened to my problem and immediately started the claim process. I received a full purchase price refund in just a few days. The whole process was easy and very pleasant. Would recommend Square Trade to everyone.

I've used the Allstate protection plan before. When people buy an appliance, the protection plan is very good to get. It has worked out well for myself.

I got my battery replaced. At first everything was fine. After a couple days started having the same problems, freezing up, battery dying fast, so I got back in contact with them. The lady I talked to was clueless and no help. She telling me they reimbursing me. I'm trying to tell her that's not what I'm interested in then she telling me to take it back where I got it fixed. By this time I'm frustrated. The phone is not a year old. I travel for work. I need a phone that work. I'm to the point of buying another phone.

I paid my deductible and was guided through the process swiftly. The chat associate was very helpful with some things that I didn't understand. I would recommend Squaretrade Allstate to anyone looking for an affordable protection plan for their iPhones or any device!

We had a difficult time in understanding the language of the foreign customer service representative but they sent a check for almost all the original price of the unit. We were able to use those funds to purchase a replacement that was a better upgrade for only about $40 more than the broken unit. We purchased more insurance from them.

Square Trade was responsive and timely. They only requested 2 photos of my recliner that has a broken mechanism, and being unable to repair, they reimbursed us the full purchase price of the recliner. I will try to find a company to repair it, as it's a matching set.

My laptop would not turn on. I contacted The Allstate Protection Plan for assistance. They approved my claim for repair. I then sent my laptop in for repair. Within ten days it was repaired and sent back to me. I would recommend this plan to everyone. It is worth the money.

I'm very please with the outcome, at the beginning of the claim it was a little frustrating, but after spoke with supervisor problem solved. At the beginning was told to take my phone to a U Break store, and then when I had the letter saying that it was fixable, I call customer service, the person told me I need it to send it to them that's when I requested speak with a supervisor.

I'll keep it short - I have a certified refurbished laptop purchased from eBay in January of this year. It has an Allstate Protection Plan through January of 2024. One of the USB ports broke and I cannot use it, so I had to send it in for repair. I was told 2-5 days after they received it I should expect it back. They've had it 4 days now - and I've been without it for 6. No update from them beyond that they'd received it 4 days ago. I chat today and I'm told they need parts to repair and they won't arrive until Aug 29. If it takes 2-5 days to repair at that time I can expect it back somewhere around Sept 2-6, which will mean I'll have been without it for 2 1/2-3 weeks. This is my laptop, which I use for work and personal stuff every day. That's unacceptable - they need to stock adequate replacement parts, replacement units, or pay for a replacement. It's not complicated. Buyer beware.

This Company needs to be regulated by fined by the insurance department to include litigation for giving ridiculous hassle to anyone that has a claim! One of the worst companies to deal with so don't waste your time with anything that has Allstate is involved!

So prompt, so generous with record response time. I took a chance at buying this warranty thinking it was a waste of money. There was a noise in the lift that caused my husband fees of getting stuck in his chair. I remembered that I purchased the warranty and so I decided to file a claim. They were so prompt and supported my concerns and provided a replacement! I will buy a warranty again. Thanks for restoring my confidence.

Allstate treated me okay when I did a claim though I lost a little bit more than I thought I might have. They subtracted the cost of the program off of the refund of the product but overall, it went well. I'd probably get a protection plan again in certain situations. Allstate followed up, followed through and did good record-keeping. It was important to me that they’ve got a running record of what's been discussed and what's been talked about when you call back. There were no plot twists and that was important to me.

I had taken my Apple Watch off when I was trying to get to the oil filter on my truck. I turned off my car when I was up and under it, and I set it down on the ground. When I backed up after I finished everything, I didn’t pick it up before I got off from under my car and I ran over it. The whole thing got crushed on my wheel and I had to get that fixed because it wasn’t working. Allstate fixed it and it looks brand new. It worked out.

Allstate’s website was easy to do. I just clicked a few buttons to do the claim. I got a refund on what I claimed and got the newer model. The Allstate protection plan worked and it wasn’t a hassle.

I have Allstate Protection Plans on anything that’s expensive. I'm glad I got it on my Shampooer because the motor on it went out almost a month ago. It was under the two years and I had to make a claim. I couldn't find a place for me to take it in so they offered to send me a check for the amount.

The TV stopped working and I went online and submitted a claim. The guy called me and we went through some stuff to try to make it work but it didn’t work. Allstate said, “Throw it out.” So, it went good. The new one cost more than the old one did.

Allstate asked me to send the gimbal for repair. They checked it and decided that they wouldn't be able to fix it. I was afraid that Allstate wouldn't live up to their word, but they did. So, I’m glad it worked out. They refunded me the money for the product. It did not include the $82 that I paid for the coverage, but I was refunded the amount for the product that I purchased. So, I just got a check I need to deposit. At least it gives me the opportunity to buy another one. It was very straightforward. Kudos to Allstate.

Wow, I had never used my extended warranty before, but I am so glad I got it, this was a great experience. The persons I spoke to were very attentive, very professional, and explained all the steps clearly. They provided a prompt response and quick turn around.

Allstate used to be SquareTrade and I've had a lot of SquareTrade policies over the years. I'm really happy with them every time I get them. I used Allstate when the screen of my Dell XPS 13 was damaged. They needed to replace that, which they did and everything looks great. They rummaged the system, which was a known thing to do. But what they did is they left it in a state of the first name of the owner instead of leaving it in a default Windows start to login thing, where you can build your own private profile.

I called Allstate and a representative asked some questions. They tried to do some troubleshooting such as listening for the sounds and unplugging and replugging the washing machine. She was able to hear so they filed a claim. They asked me to record a video so I did and I took some pictures as well then submitted that. There was some email communication and they rendered a decision and they gave me my money back. I purchased the new washing machine from Costco and it arrived today. I bought another warranty with Allstate for my new washing machine.

Electronics sometimes don't work and I've had the experience of them going out. Having insurance is good. You're investing in what you're purchasing. It's extending the warranty even though it already came with the warranty. Luckily for me, I was still within the timeframe to get the help that I did when I did a claim for my TV. It really worked out.

I went to the online site for help and wanted to chat with someone and they never came, through.. Then I went on again and then got a chat person and I could never send my messages. I got no instructions on how o use the gift card.

I have the protection plan for two tablets. At first, the screen was messing up and now they won't charge. For one of the tablets, they said it's still under the manufacturer's warranty. I talked to people about them but I never heard anything back. For the second one, they sent me a check in the mail for how much I paid for it. So, that's good.

I dreaded this process headed in but I was pleasantly surprised. I was helped quickly, treated with respect throughout, and my issue was resolved fully. Very happy camper here, I will definitely seek similar protection plans in the future. I fully recommend Allstate protection plans to anyone seeking coverage.

Display was not working. The claim was easy to file And after a week it is repaired, hopefully, and is being shipped back to me. I was very happy that it was so easy. I am glad that I bought the Allstate Insurance.

Courteous people. Very professional. Would absolutely have this again. Thank you for handling this. Not only the refrigerator but the contents as well were covered so appreciated. Came home on a Sunday afternoon and refrigerator was not cold at all so unplugged, waited hour, plugged again. Still not working so called on Monday and by Tuesday had everything settled.

I couldn’t ask for a better agent to take care of my claim. Received payment in just a few days. Thank you so much!! I will purchase a new printer in a few days. Shopping around right now. I will purchase a new warranty with you guys when I purchase a new printer. I was very surprised my printer broke when it did. I have used Epson for years.

AC stopped working completely. I was able to show lady who helped me and she heard it and understood what was going on and helped immediately.. No question asked explained what else was needed and told me what my options were.

I have a protection plan for a remote-controlled Batmobile and the front wheel hit a bump and broke off. We filed a claim and it went very well. I had not registered it so I had to do that. I took pictures of my receipts and explained what happened. The rep was pleasant and helpful. She said they were going to cover it for me and they sent me a check. Just yesterday, I cashed it. They stood behind their warranty.

We bought a Vizio 555-g4 tv in August of 2019 with the 3 year warranty. Didn't even think about it till this past week when our 55" died suddenly. Fortunately, while we we looking through the owner's manual, we ran across our Walmart Purchase warranty and we had like a month left on our warranty. We called them and in about 5 days or so, we received the full amount of purchase because it was determined that it was pointless to try and refurbish it. There were some glitches due to miscommunication on both sides...nothing serious. Overall, it was a pleasant experience with very helpful and friendly staff. And I am buying the 5 year warranty with our new 55" Vizio.

They need to fix the website. So that way, somebody has a choice if they want to go to a repair shop, or if they want a replacement. They wanted me to take my expensive phone to a local dealer to have it fixed and I knew it wasn't fixable. I demanded a replacement so I was able to get one. But if somebody didn't know their rights or how to navigate that, they'd probably end up at a repair shop wasting time.

Dryer stopped working and by 3 days we had the issue resolved. Spoke with 3 different reps and all were very professional. Could not find a local service tech. 2 other methods of resolving the issue were given to me. I was able to choose one that satisfied me.

Same great experience as company they replaced dealing with ** phone. Customer Service link was no good and kept not finding my account, so called was connected with a knowledgeable person who completed sending replacement phone. Appreciate professionalism. Phone received with 24 hrs in good condition as expected.

The canopy of the swing set for our patio broke off. The claim process went okay. I'm still waiting to see when the refund is coming in. The plan is valuable. It gives an incentive that what I buy is protected and there's value in my purchase.

I have a plan for a Cuisinart dual grill. It was extremely valuable because the grill went out within a year. It wasn't fixable so they refunded me.

My phone fell and the screen broke. I did my claim in the store. They wanted me to send the phone back and they will send me a replacement phone. Everything went so fast. It was an excellent process.

I love Allstate. Their customer service was good. The tech support person was really helpful, but he didn't get too far in helping me fix my laptop. It seemed my laptop wasn't turning on, but when tech support called me, I turned it back on and realized that the brightness was down all the way. The sun was hitting it in a way that I could see the screensaver a little. I felt really dumb, but I'm happy that I didn't have to send my laptop and have somebody else figure that out.

When it comes to electronics, having a protection plan is very important. The first time we used Allstate was really good. We submitted everything and they tried to get somebody to fix the TV but it wasn't fixable. So, they ended up sending us a check for the replacement. That was years ago, when they first started coming out with the flat screens. This last claim we had was for a kids' ride-on and it was a bit harder ‘cause it was an item that they deemed repairable and it isn't. Those are hard to find anybody to work on, and they ended up reimbursing us.

The CAT bulldozer stopped working completely. At first, it was the power button, and I got a replacement part for that, but it still wouldn't power on. I charged it overnight, and that wouldn't power it on at all. I provided Allstate with the proof of purchase, and videos and pictures of the bulldozer not working. It took a while, but once I called them, they submitted all that information. Within a few days, they told me, “Okay, it looks like there's no replacement for it. But we can send you a replacement check,” and I could get anything I wanted. I got an e-gift card to Walmart. I'm glad I got the protection plan, and I’ll tell people, for sure, to add it to their purchase.

I bought a Straight Talk Samsung Galaxy A03s and the day after I purchased the phone, it fell out my hand and cracked. During the initial claim process, the reps told me they were gonna send the stuff on email. The lady didn't make it clear how the claim would be done through email. Also, the phone was working when they gave me information for the email but my screen went out completely so I couldn't see the email anymore. I called them back and they were gonna send me an envelope to put the phone in. They're gonna ship it to me and I'm gonna ship it back to them.

It was very easy to communicate with Allstate when I needed to redeem it. The process was also fast, and I appreciated that. They couldn't fix my sectional couch, so they're gonna replace it.

The claims went fine and I had a good experience, overall. I filed a claim on my bookshelf, my coffee table, and my sofa. For the bookshelf, Allstate sent me a kit in the mail to clean it up. Then, they reimbursed me for the coffee table and the sofa is not really covered underneath my claim, but that's something else I'm trying to figure out on my own. I felt good about the process. It was very accessible. I had a better experience with them than with the other insurance company I'm with.

Our laptop kept on shutting off, and for some reason, when we did the diagnostics, it wouldn’t recognize the GPU. We went online and filed a claim then it gave us a phone number to call. The agents have been nice, and I get email updates every step of the way. The only thing is, this is the second time we've filed a claim on it. The first time, they just reset the operating system, and it took 10 days to get that done. Now, they’re gonna do a repair and they emailed me a shipping label, but we'll have to wait another 10 days to get the thing done when they could have done it the first time. Still, Allstate is a great company.

Allstate was a great help with my window unit claim. In this heat and the way things are going today, they were very supportive and they were great about everything. Their response on the replacement was very quick and then, they sent a check. I was able to run out and buy another one. I appreciated that there was nothing complicated about it. To be on the safe side, I recommend that people buy Allstate if they're gonna buy an electronic.

I had an electronic device that broke due to an accident. It was a little frustrating at first because Allstate told me to get ahold of Microsoft because it was a Microsoft product and that it should be covered through their warranty, and then to send this and do this. I was like, "Is there any way around that?" I was told, "No. And if those aren't acceptable, then we won't help you."

I sent some emails for the laptop and got a shipping label, and sent it off. I got emails when it got there as well as now that it’s being sent back. Allstate said they fixed it so, everything’s gone fine.

I made a claim to Allstate to replace a screen on a laptop and the plan worked perfectly. It was a good experience.

The claims submission process with Allstate was a lot easier than I thought it was gonna be. I just got online with my receipt and typed in the number on it, and they brought everything up for me. They sent me a gift card for reimbursement. I'm assuming the printer was on sale because we got it at Walmart so it was less than what it was supposed to be but it was something. It went towards the new one. If I do have to talk to someone, I want someone that speaks English. But the experience was super quick and easy.

Allstate refunded for the warranty claims for a Megalodon RC Car for my son so everything worked out okay. I did everything online but I spoke to someone a couple of times, trying to get the serial number for it. I didn't know where to locate it and the gentleman walked me through that process of finding it.

I had a claim a little over a month ago and a rep said the claim was already issued out but I came to find out that it wasn't issued out on that day, it was just the affidavit. I spoke with another representative and she explained to me that that could have been the reason why she said it was sent out. Other than that, everything was very helpful. They reissued the amount that I paid for the product, but not the sales tax though. Normally, they give you the sales tax back but I let that go.

The printer started paper jamming and all I could get was black. The red, blue, and yellow were completely gone. I called Allstate to file a claim and it took me three calls to find somebody who could help me in the way I needed to be helped. Then, they said they were going to mail me a full refund. They said they're gonna send me a check but online would have been so much better. Also, I recently moved and my old address was officially a business address because I was the manager of a yoga studio. The post office does not forward from business addresses so I haven't received it yet. I had to get a PO Box and I've checked with the yoga studio once or twice a week and I haven't seen that check. Another critique I have is anytime they send someone an email about their policy, they should not include just the number, include the item.

My kid dropped the Chromebook and you couldn't see anything come on the screen. Submitting the claim was easy because the information was already there after I used something from the receipt from Costco. Once I identified the computer, everything else was pretty straightforward. They came back and gave an approval or disapproval message. They then gave me a shipping label to ship the Chromebook off. They said they would communicate with me on what's wrong and the timeline would be a week or so. But I need to send it in still.

Purchased oven from NFM and we purchased a warranty plan. Burner failed and a claim was submitted. We were told to pay for the claim and then submit the invoice with receipt showing paid. The audit team actually sent an email indicating that we must submit a valid invoice. The paid invoice was from a company in Dallas Texas who has done business for over 40 years. Had to file a BBB complaint, then was told we would receive the check within 5 business day, (June 29), and as of today (10 days) no check. Refiling BBB complaint. THIS IS THE WORST WARRANTY COMPANY EVER. THIS WAS SOLD FROM NEBRASKA FURNITURE MART.

Allstate and the manufacturer worked together with me to address coverage for a known issue and recall for my particular model. Even though the LG had extended their coverage, I had missed the window due to troubleshooting off and on for about a year. They understood my situation and covered my claim. I appreciate the integrity of everyone I dealt with in addressing my issue.

Dealing with customer service is frustrating not only that it takes them a long time to find a claim or account but that you have to repeat yourself every time you call. On June 23 I was authorized to buy a phone at an Apple Store I called twice one before going to the store to make sure the store was approved and they say yes to make sure I buy an auto warranty phone. I got to the store and the Apple store in Schaumburg Illinois had no idea what I was saying about it out of warranty phone. They only sell new phones.

I paid less than $20 for the insurance and it was so worth it. When I bought my watch the face plate had a few scratches then I accidentally hit a counter with my wrist and cracked the face plate. I placed a claim and sent my watch in, no hesitations at all, they fixed it and had it back to me in less than a week!

Bought a yoga chair on Amazon and the Allstate protection plan because our kid would be using it for gaming. So after about 2 weeks it broke. It's supposed to recline and lock into several positions. Well doesn't anymore and flops flat. So we filed a claim as per the guidelines and filled out their form and took pics. Well weeks later and then months later nothing about approved or denied.

The dealer told me that this plan will cover "wheel replacement, no questions asked, even for curb damage" or anything similar. We had road debris that went through the tire, out the sidewall, and damaged the wheel on a new 2022 SUV. Took it to the dealer and they put on a new tire, but said that I'd have to have the wheel taken to a repair shop for repair and repainting and polishing. Allstate only replaces wheels that are damaged "beyond repair" - beware!

I had bought a TV and had to use Allstate for a claim. The audio worked but the video didn't. The process was a little bit complicated for me as far as trying to get where I was supposed to be. But after calling and talking to somebody, it wasn't that hard. They had to walk me through a lot of it. I filled out an affidavit yesterday and they're going to reimburse the TV. They're gonna send me an email that I can choose from another TV.

From my first call to my cellphone carrier (** ) to see if I had insurance on my cell all has gone very well. Secondly, filling out the claim form was very easy. I made copies of important information to take to the repair shop. Thirdly, taking phone to the repair shop. The rep was friendly and helpful. Next and final step to pick up phone - complete claim for reimbursement - thank you - Deborah ** - 6-30-2022.

My iPad screen was broken. So, I called Allstate 100 times and finally, they got to it. It's taken more than three weeks now and I didn't receive it yet. When I put the claim, they told me they will send me a voucher for the shipping. I waited a long time and every time they'd send me an email, they told me, “You can't open it from your phone. You have to do it from a laptop.” I don't have a laptop. So, I went to Staples to print it out. I printed it, and I sent it. After that, I called them. They told me it's gonna take three days. When I called them, they told me they gonna repair it, and it's gonna take 10 to 15 days. The experience was so bad.

I purchased a portable AC unit almost 4 years ago. When hooking it up for use this summer, it failed to get cold. I thought I was too late to get coverage (expiration in 9 days). I filled out a claim form and was informed online that I needed to have the unit looked at to get a final determination. Shortly thereafter I received an email stating that I needed to call the claim center. The representative reviewed the claim, asked additional questions and had me verify what was happening when I turned on the unit. I was then told that the unit was covered under the and would not be replaced but I would be receiving a check for the original purchase price. I received that check within 5 days after making my claim. I am quite pleased with the support and turnaround time.

Allstate took care of the claim that I had for my TV.

I'm so glad I got the protection plan with All-State. They refunded me my money with no hassle or trouble. Turns out that I needed the protection after the seller did not want to fix or accept a return! I will not buy another product from Wal-Mart online without All-Star protection.

A claim was filed on 6/18/2022. I have had numerous requests from Allstate for the same information that I have already provided. I keep getting messages indicating that I will have an answer within 48 hours. Nothing changes. I have provided Allstate with everything that has been requested. I'm starting to believe that the extended warranty was a total scam. I am getting a total runaround. I'm disgusted with this company.

The claim and replacement process was simple and easy. No hassle and the new Fitbit came quickly. I would do business with Allstate again and am glad to know the policy still covers my new Fitbit. I highly recommend Allstate's device protection insurance.

My Sony tv went out. Allstate had someone here within a week & fixed it. I called immediately & I had an immediate response & very quick approval. The motherboard had to be replaced which basically made my tv like new.

I purchased a Tv from Amazon and got a 4 year plan from SquareTrade to cover it. The Tv went bad 2 1/2 years later and the plan was to cover a replacement or refund the BASE purchase price. I paid $430 and the base cost was 377.99 for the Tv. Everything was moving along and was informed that I would be receiving my check via post. I was disappointed that I was out a Tv, but happy to get the base cost back to buy a replacement. The check came in for a prorated amount because "It was a used product and to save me the shipping cost " as said by Billy the customer service rep. via chat. That is total nonsense and a lie. There was no mention of a prorated amount in my previous discussions and was specifically asked to provide a base cost as that would be the amount refunded.

Everything was okay with my Allstate claim. I just made a call and they sent me an email that I had to fill out some documents. For me, it was easy. I received the check, and I'm so happy about that. The process took about 1 week and a half. It was so fast for me.

I had a speaker that quit working. They refunded the money, so I could purchase a new one.

The Allstate plan helps me a lot because when my phone is broken or damaged or not working in any way, shape, or form, I can be certified to get it replaced if I send it back and get a renewal and not have to worry so much. It's quick and easy. I just make a call on the landline and provide the necessary information they need. They tell me what to do, I do it, they get me the new bits, I give them the old. I can do this however many times until the warranty expires. It saves a lot of money, time and headaches. I've been having problems with my phone for what sources have described as ghost touching, where it acts on itself and opens apps and swipes on its own as if a ghost was using it. They sent a brand-new one to replace the one I have.

Everything went well when I made a claim with Allstate. I bought a tablet for my granddaughter and she broke it. They treated me well. The lady explained to me that I have to call them, go online, make a claim, and did that and called somebody and they cleared up everything for me. I had to wait for it to get it back to me because we were a little over a hundred miles away. She finally got it to me. I signed it off. They evaluated it and said they couldn't fix it and sent me another one. I'm happy with Allstate.

I got online, submitted my claim to Allstate and it got approved. They sent me a check. They offered opportunities to provide a replacement, but then I had to go through more paperwork. So, it was easy just to take the original purchase price and accept that as under their warranty.

After 4 years of use, our TV lost picture, and since we had purchased the Allstate warranty plan they refunded the money we used to purchase the TV, and I was able to replace it. They made the process simple with no hassle at all. I would highly recommend them.

This is the best thing I have ever brought. I get the protection plan on everything I buy. I have a son and he is very curious on how things work. As long as the plan isn't expired, they will fix/repair/replace your items that is protected. I tell everybody to get the protection plan because it is worth the money. I have never had an issue with the service. A shipping label is provided and normally it is shipped back within 2 weeks.

When we purchased this tablet for a 2 year old with autism we chose to include a service contract. That was a good call. After living and playing/using the tablet the charger began to have problems and unit would not hold a charge. We went back to Costco and they assisted us in with the service contract. The unit was sent in using postage program and 2 weeks later it was returned to us repaired. Lilly says it works "great". Thanks!

My TV went out. Could not be fixed. Received great service and a reimbursement. Service was friendly, efficient, easy and fast. I was so pleased that there was no stress or drama involved, since my TV has just gone out.

Very disappointed in the communication. Technician was sent out and was told that repair material would be ordered. Also received an email from AllState stating that the repair parts had been ordered and I would be notified when the next appointment would be scheduled. I waited about 3 weeks and no contact. I contacted Allstate and at that point was told that the parts were not being ordered and the fridge would not be repaired. I was told it was not covered and that we would need to take care of the issue. I then waited another few weeks and called about another issue with the fridge and the representative kept going back to the original issue and repeating that they could not help me.

Purchasing the Allstate protection plan was easy to do compared to a lot of things in the same process. I did a claim to them over the phone. I spoke with a representative who was nice and easy to work with. The claim was for a valuable necklace, and the process of doing it was pretty simple.

The matter was handled quickly, efficiently and easily. I had the replacement phone within 48 hours of filing the claim. I am very happy with the quality of professionalism of your representatives. They demonstrated knowledge, empathy and a genuine interest in satisfying the claimant.