Allstate Protection Plans Reviews

I purchased a washer and the person I was working with told me about Allstate Protection Plans. Filing a claim online was easy. I spoke with a representative and they took care of everything in a timely manner.

Mike

I bought an Xbox controller and a headset and got Allstate protection on it from Walmart. I had problems with the controller after a while, so I returned it, and filing the claim was easy, so I’d recommend getting Allstate Protection Plans.

Filing a claim with Allstate was so-so. They were asking me for bunch of things that they should’ve already had on their computer, and when I talked to somebody, they couldn’t understand what I was saying. They needed pictures of the eyeglasses, the receipt, and then something was wrong with the receipt. I got my son’s eyeglasses from Sam’s along with the protection plan since I’ve been going there since he was 4 years old, and I have a relationship with Sam’s. Otherwise, I wouldn’t have done that because it takes too much of my time. They need to have something where if I give them my name, a receipt, the last four digits of my Social Security, or my phone number, they should be able to pull up the information.

I recently filed a claim for the glasses that I purchased. It scratched very easily. I didn’t know that I had to pay a deductible to get a refund but it went okay. I recommend Allstate.

I have protection plan from Allstate on all my kitchen appliances that I got a couple of years ago including a new washer and dryer I bought a couple of weeks ago. I’ve had to file a claim, the first time I called was for my refrigerator and it wasn’t easy as I thought but on the same call, they were able to send someone out. Later, the lights on my refrigerator went out and they sent someone quickly. They also replaced my ice maker. So, it went very well and I’ve never really had a problem. They also replaced my ice maker.

I have the protection plan on a Straight Talk smartphone I bought from Walmart. My first claim experience with Allstate went really smooth. The online access was great. I didn’t have to speak with a rep. The email for the label came pretty quickly, and they gave 7 to 10 business days to receive the check. It was smooth, straight, and simple.

I needed a shipping label to return a defective product. I was referred to your service regarding this concern. Information i.e. phone number, I.D. number were promptly provided which started me on a rather complicated and stressful journey. The final destination for my returned product was Fort Worth, Texas. Thanks for a good start!!

I use my computer both at home and at my office. I have a dock at both places. When I take my computer to the office, the charger is connected, but after about 5 - 6 hours of use, the battery is down to less than 10% and will shut down if I keep on using it. The battery will charge back to 100% overnight when I shut the computer down or put it to sleep. The rest of the computer functions work great, I just can not do a full day of work with it. The last report, from when I sent it to Square Trade the second time, said the computer passed a 15 minute stress test. They need to do an 8 hour stress test. The computer uses more energy than what the charger provides. I have 2 - 90 watt chargers and 1 - 96 watt charger.

I usually get the Allstate protection plan for my phone. I just bought a new phone. I’m in the process of a claim right now, and I need to send them my old phone. I was being directed to do it online, and when I did try to do it that way, it was saying that I had no products registered. That could be partly my fault and I might not have registered it. It got straightened out when I talked to a person because I was able to give them the number on the receipt, and then we moved forward. My only complaint is I wasn't able to understand the gentleman I talked to at first. Once I understood, it’s been easy. I wish they would do more by the phone in person instead of online, because I get redirected over and over online like a loop. They're a good company. I would still buy their protection plan.

I always get a protection plan so in case something happens, I get my money back or the product replaced guaranteed. I bought an ice machine and got Allstate Protection Plan for it. Submitting the claim in was pretty simple. But it was difficult to get through because it was still covered under manufacturer’s warranty, and I couldn’t get ahold of the manufacturer, so I just called Allstate, and they sent me a check in the mail.

I was disappointed with Allstate. I had a stain on my carpet, but I didn’t get the claim turned in at once because I forgot I had the warranty. When I remembered, I filed a claim online, showed them pictures, followed the instructions to a T, and they rejected it. They said it was an accumulation of stains, and it was only in one spot. It was a waste of money.

I did the claim on-line, spoke to an agent, received a selection options. Selected my replacement, item was delivered in three days. Could not have been resolved any more efficiently, No complaints, or additional issues to note. Glad, I paid for the warranty.

SCAM!!!! I purchased a warranty for a SaluSpa hot tub. There is no option to select this item OR the manufacturer and there is no freeform entry. This makes in impossible to file a claim. Allstate, enjoy my 54.00. I'll be sure to give you your money's worth in free advertisement.

I am extremely disappointed with Allstate’s service. I had an urgent leak from my fridge that caused water damage in my basement and ruined two sections of my dropped ceiling. Despite the urgency, Allstate scheduled my service appointment more than a week later. I spoke with two supervisors, but neither offered any real help or expedited the situation. In the meantime, I had no choice but to shut off the water and go without a functioning fridge for over a week. This kind of delay for an obvious emergency is unacceptable. A company of this size should prioritize urgent cases and provide real solutions, not leave customers to deal with worsening damage. Very poor customer service — they need to take accountability and put customers first.

I purchased Allstate at the location when I was getting the glasses. The lady there informed me about Allstate. I had to file a claim for the glasses and getting into it was difficult for me. My wife helped me in getting the claim filed. It was simple once she did it. It's just if you're not computer-savvy, it's a little difficult to get to where you need to go. You need to take pictures of the glasses, download them to the computer and send them the pictures. I'm sure they did it because they need to see what we were doing, but it's a little difficult process in getting the things filed. Other than that, I had to have the glasses replaced. They sent the payment for that.

Allstate Protection Plans is horrible. I reach out online via email and the claims process is never straightforward. From a scale of 1 to 10, I'll give it a 5. I've had two experiences with this insurance company and it's different every time. One experience was for my AirPods and the other one was for a garbage can I bought that doesn't have a name on it. I bought it last year and it's not a name brand. Allstate is telling me that I can't use the plan until February 28th, when the warranty is up. They told me to call the retailer, but I'm not sure who it is. It's a big run around with that one. They're asking many questions about just one garbage can and I don't understand. I still can't use it.

When the lady from HSN or QVC was selling the product, she asked if I was interested in an Allstate protection plan. She explained it and I purchased the computer together with the plan. What was difficult with putting the claim in was they wanted me to have the receipt of the product. I'm not good with computers and the seller sent the receipt to me via email. I had to get everything together and send it out so that they could see what I had.

I had an issue with my dishwasher and I tried to solve it on my own at first. When nothing worked, I submitted a claim online, then I got a call from them. They asked me questions and told me to do the same troubleshooting steps. I actually did all the steps before I contacted them. I also sent a video to the technician. Then he came out and he ordered the part for my dishwasher. When the part came, it was sort of in pieces and the wires were here and there. The technician said it wasn't a satisfactory replacement and I agreed. So, he sent it back. Then, Allstate said they were just going to trash it and send me $898. So, Allstate paid enough to get me a new dishwasher, but they didn't give anything for the cost of the installation.

Something happened with the TV and it stopped working. I filed a claim to Allstate and the process was okay. It's just taking forever. It's something that's been going on for the last three weeks. They are going to give me a refund, but they said it would take 12 to 16 days. We're in the second week now, but we haven't had anybody to bring it out yet.

I got Allstate Protection Plans, and it was good. The only thing is if I received a new equipment or a replacement equipment, the protection plan wouldn't go towards that equipment. From what I read, once I used the Allstate protection plan to get a new item or replace an item, they said the protection plan is already canceled out. They're replacing or getting me a new item, but how would I get another protection on top of that item that I just got in?

I went fishing and I caught a fish, but my brand new fishing pole broke. So, I went into Walmart and told them I wanted to replace it. The rep I talked to said that I got to set a claim up because I got the two-year Allstate insurance. She gave me a piece of paper and I did what she told me to do. Allstate got things done really fast because after she had handed me the pamphlet, I submitted the claim online while I was in my car in the parking lot of the Walmart.. They did a text thing to help guide through it, then it was pretty simple after that. Within five minutes or so, they said the claim went through and I was going to get an email with a barcode.

I filed a claim with Allstate when I couldn't get to turn the item on. I called it in and their customer service was good. I'm supposed to send it in for a repair.

The vacuum cleaner stopped working after about six months. I tried everything, including cleaning it out and what Allstate suggested to do, but it still wouldn't work. Allstate gave me a choice of a replacement, but it was all headphones. I replied that I needed a vacuum cleaner and not headphones. I didn't know why they wanted to replace it with that. But other than that, I had no problems whatsoever. Allstate sent me my money back and their claims process was very easy. I was very satisfied.

I got a protection plan from Allstate for a patio furniture through Wayfair, and it was priced fairly. $50 for five years is worth it. I called the claim in first because I couldn't get into the system to do it online, but the rep directed me back to online. Once I finally got in, it was fairly easy. Allstate didn't agree to replace it. They didn't have the item in stock anymore so they just agreed to refund what I paid for it minus what I paid for the insurance and to have it constructed.

I purchased a protection plan from Allstate for a game controller. I felt having the protection is important.

Walmart offered an Allstate plan for a chainsaw that I purchased, so I took it. When I submitted a claim, it was very easy once I got the phone number. I spoke to a representative and the process was very smooth. They gave me a gift card and it was there that day. Allstate is worth it because it's very low-priced and you never know what's going to happen to what you buy. If you need to take it back or it's torn up, you're just out of your money if you don't have insurance.

I've bought a couple of protection plans from Allstate and the best was I bought it for my 2024 Razr phone. It was one of the easiest processes I've had to go through. I accidentally cracked the back glass on it where the camera's at and Allstate quickly took care of it. They did a refund. The only issue was I tried to get a replacement phone in the beginning, but Allstate wouldn't let me do that. They said they were gonna try to find me another phone. If they couldn't, then they'd do the reimbursement which they ended up doing.

The first claim I made to Allstate a year before last year didn't go very well at all. However, the claim I made just recently turned out to be efficient besides waiting a long time from my initial claim to starting the process. That was like two weeks but after that, things went quickly. Customer service was adequate.

We filed a claim on a chair and made a phone call to Allstate, then the customer service rep set everything up and now we're waiting for a part. It's been a week so far, but they said it could possibly take as long as 14 weeks. I don't like the time frame we got to wait. Plus, it was a virtual inspection. The guy didn't make any tests and just went off based on what we said. I understand what Allstate is trying to do. They're only gonna send a technician out once, but how do they know that the part they ordered is the part that's gonna fix it? They'll come out when we get the part and I also don't know how this is gonna work, if they know that the part has arrived here, then they're gonna send me a technician.

Allstate covered my headset and my controller. They're both gaming products and I carry them together. They both had gotten broken at the same time and I made two claims. Allstate's customer service was good. My only complaint is that, for the controller, I had to get a new one then reimburse it. I was left waiting for a while. Whereas with the other one, I just got a replacement.

Square Trade is wonderful; they take care of everything for you. Do a great job, fast ships your item back well secured. Keeps you informed so you don't have to wonder when you'll get it back. I will promise you if you trust Square Trade you will not be disappointed and be glad you used them. I sure am, I know I can trust them 100 %, can't say that about some places. Thank you, Square Trade!

Bought WalMart plan for my laptop and one day while riding my bike I had to swerve from getting hit by a car not paying attention and I wiped out on bike landing on my backpack smashing my laptop. Filed a claim and sent laptop into the repair dept and got email saying beyond repair. Check issued. Will receive in 6-10days. Awesome that was quick and easy. Got toggle in mail with info that was on my laptop that was saved. Thank you. Got check in mail and since don't have bank account went to Wells Fargo to cAsh cause bank check written on and was told set up for direct deposit only. Can't cash it. Ummm I don't have an account so went home. Called customer service and told check can be cashed anywhere and had long hard time explaining things to the guy so gave up.

My daughter was trying to dry her clothes and she pushed the start button to start the dryer. But the light started flickering and it made a ticking noise. I did a claim with Allstate on the phone and the rep did a pretty good job of helping me. She got back right away and said she was gonna send a tech over to see what's wrong with the dryer.

I made claim with Allstate for my icemaker and I did it over the phone because when I tried it online, the website was sending me somewhere it wouldn't pull up. But when I did it over the phone, it was pretty and simple. I would go through it again because I didn't have a problem. The rep I got answered every question and he settled everything right then and there. They refunded me the original price but they didn't refund me the tax on it. But other than that, everything went well and I have no complaints.

I received my refund on the item that I purchased and I didn't have any problems with Allstate. They just asked over the phone what happened and initiated the refund. They didn't harass me about it. The customer service was very helpful and polite, concerned for the product, and explained to me how things work. They also told me how to collect and go online.

Would highly recommend them on warranty services for high dollar purchases. We purchased a Jenn-Air double oven (very expensive model) and placed a 4 yr extended warranty with them on it. 3 months before warranty was to expire the oven control panel went out. There were no parts available for the oven model was discontinued. Square trade processed our claim quickly and gave us full refund of our purchase price minus taxes and shipping. We expected to have to wait like other companies do for their own techs etc to come out but they didn’t do that. They settled quickly and effortlessly once we got the proper inspection done. Would definitely recommend and continue to use.

My son said that our Nintendo Switch got damaged when he dropped it one day, playing outside with some friends. It was a concreted area, so it scuffed up the plastic of the case and damaged one of the joysticks. At that point, I remembered that I purchased a warranty plan when I got the Nintendo Switch. I had to jump through a bit of hoops, but it was only because I never registered with Allstate when I first purchased. I just threw the receipt in the box. Luckily, it stayed there. Otherwise, I wouldn't have a way to get things set up. Allstate required that I get a box and ship the device to them. They gave me the shipping label via email, then I shipped the package out and they had it returned within a couple of business days.

I bought an Allstate protection plan for a 6-inch chain battery-operated chainsaw. I also recently purchased a power washer with the protection plan. I filed a claim with the 6-inch chainsaw because there was no warranty with it. I called Allstate and they took care of it. They refunded my money with no problems. The reps were real helpful and friendly. They looked it up and told me they could take care of it for me, and they did.

I bought an iPad for my granddaughter and I got the Allstate plan on it. When she was walking with it and she had the plug in it, she dropped it and the plug broke off into the charging port. We couldn't get it out. So, I thought about it the protection plan and I submitted a claim. Getting the insurance is the best money I ever spent for an eight-year-old.

Both of my ice makers had quit working. We filed a claim with Allstate and everything was real quick and simple. It was very easy to deal with. We got our money back and everything was good. I'd recommend Allstate Protection Plans.

I got an Allstate plan for a motorized reclining couch from Wayfair, and the motor went out on one end. I then submitted a claim online. The claim experience has been terrible because it's still not fixed. A repairman's been here twice, took pictures both times, and now, I really don't know what is happening. It's been two months.

TV repair came out after a week of NO TV. Then broke the TV. Now has a black spot and lines going down it in the middle. It's been 2 WEEKS trying to get them to "resolve" this matter! NEVER EVER getting this protection again if this is how you treat customers! They can't even have the same story when I call. One said will have resolution by end of week. NOTHING. This one said they haven't even gotten the repairman's email! BS. He sent the email the day after because he sent it to me too! It's been 2 weeks now that we have a TV that has a HUGE black spot on it AND lines going down the middle. They can't even let me talk to the people who they say "Haven't gotten the repairman's email yet." Get your crap together. I'm so pissed!!!

I was personally contacted by a representative of Allstate. They spoke with me and took my information. I've had my situation resolved to my satisfaction. It was good to know that a company will recognize when a customer is not satisfied and would strive to correct the concerns. Thank you Allstate for your help.

Bought Works mini chainsaw from QVC and it stopped operating properly. Contacted Allstate and when they determined that the chainsaw could not be fixed, they refunded my purchase price. They were very easy to deal with and delivered on their promise.

When my Samsung refrigerator's ice maker quit working properly, I asked for a technician to check it out. While he was replacing the main part of the ice maker, he found mold in the water line of the refrigerator at the ice maker. Yikes! He contacted All State and asked me to, as well. Within a week of contacting All State, they informed me that the refrigerator had to be replaced and issued me a full-value check for its replacement. I was amazed at the quick response. I'm glad that the technician found this problem and that I had the appliance policy in place. I am very thankful that All State handled this so responsibly.

The service and claim process was easy and fast. Other companies start with no, not Allstate. They were not able to fix/replace the covers. Sent me back the full purchase price. No back and forth, I sent them the claim form, they asked for photos and we were done. I will buy the product again.

I got contacted yesterday, I got to explain the problem to the representative and he was able to approve my claim. Very happy with the resolution after we spoke. Thank you so much!!!

I had barely even had the lawn chair for long when one of the structural parts cracked. The armrests of the chair went down and weren’t supported. Originally, I was going to return it, and then I remembered that I have the Allstate Protection Plan. I went on and talked to somebody from them to ask how to do it and how it worked because I’ve never done it before. The person walked me through it while I was on the same website. I was able to submit a claim through the website during the call. The website was easy to navigate, besides the fact that the insurance plan was labeled as electronics and stuff, and I had a lawn chair. So I had to put “Other” in the category and explained it as best I could, especially since I didn’t know the name of the piece that broke.

I purchased a protection plan for a washer and dryer that was bought at Nebraska Furniture Mart. I filed a claim recently and the process was very easy and seamless. A water valve in the washer was not closing properly so it was dripping out into the washer when it was off. They fixed that but now, there are additional issues and they’re reviewing it. We noticed it the other day but we monitored for a couple of days.

I bought a refurbished watch on eBay for an ex-girlfriend. The policy from Allstate Protection Plans came with the watch, so we just sent it back. The claim experience was not hard. Interacting with the representatives was all right. Since my job is to argue with insurance adjusters every day, it wasn’t too challenging, but without that experience, it could have been somewhat difficult. Allstate emailed me instructions to send it back through FedEx. About a week later, they said they couldn’t fix it and would send me a check. Until I get that check, I wouldn’t trust that company at all.

I purchased an iPhone 11. My granddaughter dropped it and it popped open. So I put the claim in and we took it to the Square Trade, where Allstate Protection Plans told her to take it. Completing the claim was difficult, because I've been trying to do it for three weeks. SquareTrade sent emails. I’m not too good at emails, so I had to get somebody to help me. Once we got the email through, and they sent a number for me to call. Every time I called that number, it kept saying I needed a code, which they never sent on the email. I couldn’t do anything there. Square Trade said that there was something on the inside of the phone that they couldn't fix.

Allstate’s services are great. They're fast, polite, very understanding, and they go above and beyond to help you. I bought a 65-inch TV, and it just stopped working and submitting the claim with Allstate was extremely easy. They were gonna replace it, but they gave me three replacements to choose from, and they were all 55 inches instead of giving me 65. They offered me a gift card for the same place where I bought it, but it was messed up from one day to the next, I didn't wanna go back to that same place. So, I decided to get the check and buy it myself. When they sent me the check, they gave me the same amount I paid for the TV excluding taxes, so I'm 95% satisfied, 5% disappointed.

After the TV gets hot, the volume goes down, it doesn’t matter whether it's internal or external sound. Last night, we were running the TV at 75% of volume just to hear in the room it was in. We went through three hours of troubleshooting, five calls - three with SquareTrade, two with LG, and eventually, a new reconditioned motherboard was sent to the house. A technician came out, put on a new motherboard and it was defective. My TV is still unmounted because it takes three people to mount it, and the problem is not resolved. He said he would call it into SquareTrade, so I’ll give the technician a day to contact Allstate.

I put protection plans on everything and Allstate actually does what they're supposed to. This time, I filed the claim for my Nintendo Switch because it stopped working. I went online and the user-friendliness was very good. They re-sent me the receipt that I needed and told me how to do it and how many days it took. They were very helpful and it was a lot faster than what I thought it was going to be.

We bought a camera and it came with batteries, so we charged the batteries. And after about a month, the batteries would not stay charged. And then, when they were charged and we would try to scroll through the different options to take a picture, like put the flash on, it wouldn't work.

I always put my protection, all my items from Costco. I always do that because things happen. It's electronic. So I don't want to get a headache when anything happens. So that's why I always put the protection plan.

I had a 65-inch TCL smart TV. It had Roku on it. Friday, it was still working. We didn't watch it the whole next day but in the evening, my husband turned it on, and it wouldn't come on. And so, he tried different outlets. He tried unplugging. He tried different things and it would not come on. It was dead. We even changed batteries in the remote.

I strongly recommend using the manufacturer's own spills and drops warranty rather than SquareTrade / Allstate. You may save a little money with AllState but you will pay for it in blood, sweat, and tears as you fight your way towards a successful claim.

A screen is broken and the phone freezes, and submitting the claim for that was easy. Allstate told me to send in the device, and from there, they were going to give me a 56 gift card. They did give that to me and with it we got a new phone.

I got the Allstate protection plan ‘cause I bought a computer, and the guy talked me into getting it. Sure enough, it stopped connecting to the internet. I called and they were asking for the receipt, so I had to go to Office Depot and obtain a copy of it. It was weird because when I logged in, the protection plan pretty much had all the information proving that I bought it and they shouldn't have had to make me jump through hoops. After I got through that, the guy that took over was very nice. He did it over the phone with me, did whatever he needed to do, and got it fixed. So, after a week of muddling through, it was worth it ‘cause I haven’t had any problems with it.

Allstate solved my problem, so I have nothing but high regards for them. I bought a Jenson e-bike from Walmart, and it just made sense to get the Allstate protection plan so in case something went wrong, I’d be able to get it fixed or reimbursed. I used it to commute back and forth to work for a year, and then it stopped working. I couldn't get any satisfaction from Jenson, went back to Walmart, couldn't get any help. I finally got in touch with an Allstate agent who listened to my situation, reviewed all the transactions I had made with Jenson as well as Walmart to try and rectify the situation, and reimbursed me for the bike. It was a blessing because I was able to go and buy a new e-bike.

I purchased a 12x12 canopy and filed a claim after the seam ripped in two places. I first called Allstate and they indicated that it was still under warranty from the manufacturer, so I went to the manufacturer. The claim process was easy and they ended up replacing the canopy by sending a new one.

My microwave wasn't properly cooking, I sent in a claim, and Allstate sent us gift card to get a new one. The process was easy and they were excellent.

I was buying a tablet for my son, and the sale rep told me about Allstate, and I knew I was gonna need it, so I went ahead and got the protection plan for it. I had to have the tablet fixed, so I just went to the link from the brochure, logged in very easily using my phone number, answered a few questions, sent them the tablet from the prepaid label, and that was it. It was done in a day or so. My son didn't have to wait for days so that was helpful.

We’re 100% satisfied with Allstate. The ice maker on our refrigerator wasn’t working, and water started to pool underneath the crisper drawers. I jumped on the Nebraska Furniture Mart site, where we purchased it, found SquareTrade, and it prompted me to start a claim and go from there. Submitting the claim wasn't too bad at all. It was a little time-consuming having to call and go through everything a couple different times, but it wasn’t difficult.

I’ve purchased several televisions and they were all broken in transit, so the last time I bought a TV at Walmart, I got the Allstate protection plan on it just in case. It was working for a while and then it suddenly malfunctioned, so I sent in a claim. And that process, doing the claim online and then making a phone call and providing the same information all over again was a little annoying. But other than that, Allstate was on top of it the whole time and everything went perfectly fine.

I will never purchase an Allstate Protection Plan again. Their process is misleading from start to finish. When I submitted my claim (#**), the confirmation screen clearly told me the claim was complete, I did not need to send the damaged item back, and could keep it. Naturally, I disposed of it only to be told later that they now require additional photos of the item that no longer exists.

We purchased two plans....one for a washer and one for a dryer that we purchased from Home Depot in 2021. Total for both warranties was $230. The washer (Samsung) started throwing codes and wouldn't finish the spin cycle. Long story short, a "repair" company came out to fix it. The washer now makes a very loud squeak and vibrates horribly. I recontacted Allstate about it not being fixed and they wanted to argue about how I worded the initial claim. They claimed I never told them the drum was off balance. So, if I never told them the drum was off balance, how did the washer throw UR/UB codes?? Plus, the point is, the washer is still not working properly. Their contracted repair company was also garbage. The technician was rude, disrespectful and just a plain jerk. I will absolutely never purchase another plan!! I have the machine running, for now, after watching a YOUTUBE video. That was free.

I purchased a GE range with a 5 yr extended warranty. The range is not working and I have used Squaretrade and Allstate to file a claim. I have made no progress. The customer service office is not in the United States. It has been difficult to communicate. I have received cancelled appts, false promises, horrible customer service and ongoing phone calls to ask me to wait another 3-4 days. I cannot secure an individual in this company that is willing to be truthful and help me.

Bought phone at Walmart during promotion. Buy Straight Talk card get free phone. Was asked if wanted 2 year protection plan. Yes. Phone got dropped by accident was told by Allstate, not covered because there was no price on receipt for phone. It was a promotion, then wanted to cancel and prorated amount to refund. How can you prorate if you weren't going to honor the phone on receipt. Told it was rules. So why sell protection plan on phone promotion if not honoring it. That's a con to get your money. So if you go with latest promotion at Walmart, free phone with phone card purchase don't buy protection plan. It's no good.

SquareTrade used to have good plans and an easy setup. As soon as they partnered with Allstate, they became about bundling and NOT covering claims. The very day our plans started to say Allstate, our choice of providers shrank to almost no one in our area. Then, our deductible was raised and is per instance regardless of how much the repair is. Also, if you have a family plan, do not think you can get more than one phone repaired at the same time. You must navigate their system individually for each one, one at a time. *WHAT IS THE POINT OF A FAMILY PLAN? We will be finding a new provider for ourselves, our friends, our family, and our clients.

Had this coverage via PureTalk. They emailed me a FedEx label quickly and I overnighted my cellphone. I was told they would repair the same day they received it and overnight it back.(LIE). I contacted them 3 times by chat. 3 phone calls. Went without my phone (that I needed for work) for 11 days when I demanded they send it back. (they finally said that it couldn't be repaired, only after I called) Said they would keep me updated by email (LIE).

I bought a protection plan to my vacuum cleaner however when I need it they say I have to contact the manufacturer which did not apply. In other words I feel like it was a scam. What’s the point to sell a protection plan if the manufacturers already have one and when you need it they just say contact the company and nothing happened.

Do not purchase any home device that you depend on daily. My washer went out and it's going to take them a week to process just to send a technician out to verify that it's not working. Then if it in fact is not working I still have to either have them send me money back or they send me a new one which will be another week in waiting. I live in a small town with no dry cleaners and with my wife my 2 kids and I our laundry baskets get full very fast. This is a nightmare.

Do not purchase this. They will not fix or reimburse you regardless of what they say. They will say they are reaching out to their team to see what can be done & put you on hold but nothing will be done then there will be a loop of you calling them and them making excuses. They will ask you to email pictures of the product & a receipt then they will do nothing.

Updated on 08/09/2025: I would give them a zero but it’s not listed. This company is a fraud. I was told today that 2 men would come at 5:00pm to fix my washer. I was even given the phone number and name of the company being sent to fix the washer. Imagine my disprove when I called the company and was told that no one was coming. I am disabled and have high blood pressure and every time I talk to these idiots my pressure goes up. I am fed up with these lists.

Please don't buy this protection plan. It is a scam, I bought a 3 year protection plan on a Samsung Bespoke Gas stove. First of all is the worst and is a liability specially if you have children. I had an issue with the oven and when I filed a claim they said they don't cover any accident related issues which btw it almost cause a fire and when I explain the situation all they tried to do is offer a refund for the plan. Really? Please make sure you don't get duked.

Called the claim # and told specialist Bisma what was wrong with washer. We did some testing on washer. Ordered replacement parts. Said would have a technician here Thursday, 7/24/25 between 8-12. Took the day off from work, mind you. No one showed up, so called the # again, told them that nobody showed up. Said that they would see where tech was.

This just Ridiculous!!! I have a warranty on a tablet that I gave for a gift last year. The company stated that I can choose to replacement, so I changed the address to my granddaughter's address. I received an email stated that the tablet couldn't be replaced, so I will receive a refund will in the mailed. Who mail a check through the mail, when it much easier to reimbursement back on the card? 🥴🥴🥴 I called Allstate to changed the address back BEFORE!!! the check was even processed. So the next day I received another email stated that the check will be process to my granddaughter's address, so I called to give them the correct address which is the buyer.(me) Allstate send me a email the 2nd time with my granddaughter's address. I called them again to correct the address. Today another email from the reimbursement center stated that the reimbursement are been processing or process with the same incorrect address.

I purchased a chest through Wayfair. 5 months later I opened a claim with AllState as there was a spill of the wooden chest that ruined the finish. I opened a claim and was offered more than $100 less than the price of the chest. When I asked why, all the rep kept repeating was "it's on my Wayfair receipt". It wasn't. When I asked where on my receipt, she would repeat herself. I will never purchase anything from that company again! Terrible business and terrible customer service.

I had a terrible experience with Allstate Protection Plan’s customer service when I tried to submit a claim for my Epson printer. After spending nearly TWO HOURS on the phone following their so-called “troubleshooting” steps, the issue with my printer—gaps in the print—was never fixed. They outright denied that the problem was with the printer and absurdly suggested I just use the printer more often, despite me clearly explaining that I have nothing to print and that doing so would just waste ink and money.

I purchase Allstate Protection Plan through Famous Tate Appliance & Bedding Center. After 4 years of owning the plan, my refrigerator has been giving me issues so I call into the call center to start a new claim. First they have me trouble shoot the issues to unplugging the refrigerator from the breaker and unplug it from the wall. They do all of this through a email. I’ve done several times what they have asked. My refrigerator has since spoiled all my food but the freezer portion is still working. Now they want me to disconnect the entire refrigerator for the next 24 hours and now I will lose everything in the freezer and will be completely without for the duration.

You have still have not a decision on a claim I made on a TV I bought from Walmart that I sent in a picture of my surge protector. I talked to a rep. She had me doing all kind of things to try to see if it would come back on but it did not.

It was fairly simple. Allstate insurance walks you right through. Has it's ways of providing to them that I am who I say I am so it isn't false and basically sent a few pics of the the broken parts and talked through email back and forth. Now I'm waiting to hear that my new chair is on the way.

Hard to make a claim. I have purchase a lot of warranty through Costco. The appliances and etc when it's time to make a claim it's taking so long and there's a lot of excuses. Like recently washer and dryer broke but they want you to make a claim one a time. And it can take more than a month to get it done. Several calls that I have to make. Too many excuses. It's just harder and harder. I just felt it's delaying tactics that they are doing and I just felt that I have scam all the time.

The extended warranty came in when my son a refrigerator-freezer for our Arizona home. The plan was put in place back in May 2021, but it wasn't until recently that it was actually put to use. Unfortunately, when problems began with the unit, having an appliance warranty turned out to be unexpectedly difficult, largely because the warranty was managed through SquareTrade.

I picked an Allstate protection plan when purchasing my lawn mower from Walmart, thinking it would offer a seamless warranty service. Unfortunately, this wasn’t quite the case. The main issue arose when I encountered a problem with the lawn mower. Although the batteries were charged extensively, the mower failed to operate effectively. This was puzzling given that the equipment was only used twice before being stored properly for the winter.

I had a very positive experience with Allstate Protection Plans. Filing the claim was straightforward, and the follow-up questions were simple to address. I appreciated that the resolution came within the timeline promised. The only thing that could be improved is making it easier to upload photos during the initial claim — that part was a bit clunky.

I would like to commend Ameem. He finally took control of my claim and resolved it for me. He is very professional and thorough and I spoke with him several times on the phone. He was the only one that actually understood the situation. I am giving Ameem five stars for his service.

I had the opportunity to use Allstate Protection Plans for my Oculus virtual reality headset. My issue with the device was that it wasn’t charging properly. I suspected the problem was with the charging port due to frequent use. To start the claim process, I ended up calling them after finding my paperwork on the refrigerator. The process itself was straightforward and easy.

The claim process with Allstate was a bit complex, especially logging onto the website, uploading necessary photos for proof, and obtaining a receipt as evidence of purchase. Although the resolution eventually came through, which took about two weeks, more immediate notifications during the process would have been greatly beneficial. An automated message system letting me know things like when the claim is ready for action would have simplified matters significantly.

My refrigerator's water filter wouldn't come out, despite all guidance suggesting it should just pop out with a light push. I was hesitant to force it or use tools for fear of causing damage, having already collected a couple of spare filters that I couldn't install. So, I made a claim with Allstate and lucky enough, the technician who came out was extremely helpful. He demonstrated that the filter needed a firm tap to dislodge it, which was not how it was depicted online. Additionally, my ice maker was malfunctioning, alternating erratically between crushed ice and solid cubes. The tech quickly replaced the faulty ice maker as well.

I purchased an Allstate plan for my 24-inch Ozark Trail mountain bike and recently, the chain and pedal kept falling off, which made it difficult to switch gears smoothly. I submitted my claim through the app and I faced some difficulty with the registration. The process included some live chats, but overall, it wasn’t too challenging. The main issue arose when the link provided wasn’t working, but with a couple more attempts, they managed to send me a gift card for Walmart, where we had originally purchased the bike. Thanks to this, we were able to buy a new one, which worked out perfectly. I've also used Allstate in the past and I've never really had an issue. This bike thing was just a fluke and overall, I would tell my friends to purchase a protection plan from them.

I decided to use Allstate Protection Plans based on their offering through Walmart for a laptop I purchased from Costco about two and a half years ago. Unfortunately, my screen broke, so I sent it in for repair. While the return was timely, the repair wasn't satisfactory. The screen was fixed, but the top of the laptop is still bent, making me worry it might break again because it's not properly attached. I was planning to contact them for an alternative solution.

I purchased Allstate, along with my refrigerator, from Walmart. Initially, I was under the impression that I could claim up to $50 per year for refrigerator filters. However, I only received $25 instead of the expected amount. This discrepancy left me feeling somewhat disappointed, as it was not what I had anticipated when I signed up.

I purchased a protection plan from Allstate for my earbuds. Unfortunately, after about eight months, both the little charging boxes stopped working and wouldn't charge anymore. Since they were about $30, I decided to purchase another pair. The second pair developed a problem after a similar duration, with one earpiece stopping completely, even though I hadn't dropped it or mishandled it.

A problem surfaced with my headboard, which has a built-in lighting mechanism. The cable connecting the light somehow became disconnected internally, rendering the lighting part inoperative. Starting the claim process was straightforward—I simply went to their website. Overall, it was an easy process, though it took some time, partly due to needing to submit some pictures.

I purchased an Allstate protection plan for my Apple iPad because I wanted peace of mind in case anything went wrong. Unfortunately, the iPad fell and soon stopped charging due to a malfunctioning port, prompting me to file a claim. Initially, navigating the claims process online was simple, but then it got hard because I had multiple plans for different devices (two tablets and an iPad). I ended up talking to somebody for assistance.

I bought the Allstate Protection Plan when purchasing a refurbished portable air conditioner on eBay as it was provided as an option. Unfortunately, after I had to make a claim, the process didn't go as expected. The air conditioner failed within the coverage period, and Allstate advised me to find a repair shop. However, no shop could service it. When I reached out to the manufacturer, communication was lacking since the product wasn’t under their warranty.

I filed a claim to Allstate for my ice maker that suddenly stopped producing ice. After purchasing it via Walmart, I tried to file a claim as advised. Their user interface on the Walmart site allowed me to track warranties, which seemed straightforward initially. However, I hit a wall with the process felt very tedious due in no small part to mismatched links resulting in payment confusion. Additionally, months down the line, I'm yet to receive any compensation or even an acknowledgment of claim completion. Overall, I'm hoping Allstate takes note and makes necessary corrections to their claims system.

I purchased an Allstate Protection Plan when I bought a scooter from Walmart. Overall, my experience was quite positive as Allstate managed the claim efficiently. Unfortunately, since the scooter was purchased on clearance, they couldn't replace it with an equivalent adult scooter; they kept offering a child's scooter instead. In the end, we received a refund, which was satisfactory.

The customer service experience upon signing up with Allstate was excellent. When I had to make a claim for my Switch, the process went very smoothly, which was great. The one suggestion I have is that it'd be beneficial to have the option to repurchase or extend the protection plan after it expires. Overall, I'm satisfied with the Allstate Protection Plan and its services.

I submitted a claim with Allstate for my son's hoverboard that stopped working.

My TV stopped working. The claim process with Allstate was straightforward. After contacting their team, they guided me through several troubleshooting steps. Since the TV wouldn't turn on, they assured me they'd send a replacement, but I later received an email confirming they'd send a check instead.

When a part of my fridge broke, I utilized the warranty coverage. The process was relatively smooth. The repair was completed in about two weeks, which didn't feel excessively long. I had some reservations given that dealing with insurance procedures can sometimes be frustrating, but it went surprisingly smoothly. Allstate handled my case as expected, without any major hassles, so it gets my approval for taking care of business.

I would give negative stars if it was an option! I purchased a Bosch dishwasher from Home Depot along with a 5-year protection plan from SquareTrade (Allstate Protection Plans). When the dishwasher failed just over two years later, I filed a claim and followed every step they asked — including three separate technician visits. Each time, the issue was diagnosed as a motherboard failure. But instead of resolving it, SquareTrade kept sending unprogrammed replacement parts, leaving me without a working dishwasher for over six weeks.

If I could give 0 stars I would. Worst experience. The representative was beyond rude. They lied about the date the emails were sent to me. I was approved for a replacement but when I went to click on the replacement it said there was a problem which is why I contacted in the first place. When I would respond they took 3-5 minutes to respond back. Then when it was all over she said the only thing they could do is offer a refund. I won't see the refund because they need a copy of the receipt and other information I don't have. Lesson learned.

Outstanding handling of a TV that screen went black after 3 yrs. The correspondence was quick and thorough. The requests for validation were clear and easy to accommodate. Allstate requested photos and a video of the live screen. The photos were sent with my comment there was nothing to video since the screen was dead. I did include a photo of the TV 'on' light to verify it was turned on. Resolution was very fast. Absolutely no hassle.

I have protection on the e-tricycle. I have faulty brakes which makes it dangerous to ride. I was told that I could have local repair shop fix it, and receive a Walmart gift card. There are no local shops in my area. So they were going to send me new brakes. I’m still waiting.

I purchased a laptop and was concerned about potential failures or breakages, so I purchased an Allstate plan for it. It was the only option available when I made my purchase online. When I needed to file a claim, it was a bit challenging due to multiple transfers and about three phone calls just to get connected to the right person. Also, I interacted with someone who might have been located abroad, which caused a slight language barrier. Despite this minor hiccup, the overall quality of service I received was commendable and once I managed to speak with the appropriate representative, everything went smoothly and efficiently. Additionally, the price I paid for the plan took me by surprise in a good way. Overall, I'd recommend their services to a friend and I would definitely opt for them again.

I purchase Allstate Protection Plans for almost everything that is over $100. It was only recently that I had to file a claim. The process was impressively straightforward! Allstate emailed me a shipping label, and once I boxed up my item and dropped it off at FedEx, they kept me informed every step of the way. They notified me once they received the item and provided an ETA for its return. Unfortunately, when the item came back, it still wasn't functioning. I reached out to them again, and though unsure if it was a new claim or a reopened one, Allstate was prompt in their response. They messaged me notifying of a delay due to a parts issue and ultimately decided to replace my item as they couldn't fix it.

Submitting the claim was fairly straightforward. Allstate communicated via email about the process, and eventually sent me a new ice maker. Although they initially told me the claim would be processed in about three days, it actually took about a week, but overall, it was a positive experience.

When my flip phone started having issues with the buttons sticking – pressing the number '2' would either register nothing, just one '2', or multiple' 2s' – it was time to file a claim due to the problem.

I often find myself having to replace vacuum cleaners. Unfortunately, the vacuum's cord began unraveling in three places, exposing the wires, which led me to file a claim about two or three weeks ago. The claim process was quite straightforward; I submitted it online by providing the vacuum's number and details on the issue. Navigating the website to make the claim was not difficult. So far, Allstate has informed me that they intend to replace the vacuum, which I find satisfactory. I would rate my experience with Allstate Protection Plans highly, and I regularly recommend to friends and family to always get a replacement plan for their items. I use Allstate for my car insurance, too.

Lately, one appliance unexpectedly stopped working, even after changing the filter, prompting me to file a claim to Allstate. The response I received was swift and efficient; they managed to replace the faulty item quickly. The new appliance they sent works noticeably better, which highlights the quality of their service.

The protection plan was for a tablet. I had one claim because the screen got broken and it ended up getting replaced. The process of handling my claim was quick, easy, and straightforward. Everything was managed without any hassle, which I appreciated. In less than two months, my claim was resolved, and I was very pleased with the efficiency. Their car insurance is awesome too.

I had purchased a full-sized Hardyman's recliner, a perfect fit for my husband. It was a comfortable and quality piece, priced around $400. Unfortunately, a spring broke, and though we initially tried to replace it ourselves, we couldn't find a fitting part. That's when the experience took a turn for the worse. Allstate's team was quick to respond, offering me three replacement options to choose from on Amazon. Upon receiving the one I selected, the reality hit hard—it was more suited as a dormitory chair or futon rather than a home recliner. It was far too small, poorly constructed, and required a puzzling assembly experience with unclear instructions.

I became acquainted with Allstate's warranty service when my phone encountered issues. Initially, I was directed to a repair shop, and while they seemed to have done an acceptable job, the phone stopped working again within two days. After further investigation, it was determined that the phone had suffered water damage, and we worked through the next steps. In the end, replacement of the unit was suggested, which turned out to be the best course of action.

Recently, I experienced an issue where the freezer displayed an error message indicating it wasn't staying warm, and the ice machine ceased functioning. Fortunately, the claim process with Allstate Protection Plans was efficient; within a week, they had repaired the ice machine while the other issue seemed to resolve on its own.

We had to transfer the claim over to me because my mother bought the product for my son. That part was easy. I'll filed the claim in April 30 and I have still yet to hear back from anyone about getting it replaced. It said we would receive email the following day about a replacement and I haven't received any emails.

Sent phone in with 25 days left on the warranty! It came back face peeling off so was told to send it back! 3 weeks went by and couldn't find a time I could do without beings I'm disabled and in poor health! My phone is my lifeline! Then couldn't print the return label! When I called they said they would send me another return label but it never worked! Tried again and I printed it and when I could after hospital stay I sent it off only to return home and phone was there! I realized the return label was to myself! Called in and was told they denied me because I took too long so now stuck with worse phone I first sent in! I got it back with face peeling off! Now stuck with bad phone! THANKS FOR NOTHING ALSTATE!

Paid $292 for a warranty, I have been begging them to come fix my lg refrigerator that has been leaking all over my floor and ruining it for months and months. They finally agreed to come look at it. First time I took off work they ordered the wrong parts that had to do with the water hook up, even after I wrote in my claim it is not hooked up to water, then I told them over the phone multiple times it's not hooked up to water.

I bought an Allstate Protection Plan for my refrigerator because I felt that appliances these days don't seem to last as long. I purchased the refrigerator in-store. This was my first-ever protection plan with Allstate, and unfortunately, I had to file a claim on my refrigerator. The good news is that everything went smoothly. I made the request over the phone, and they handled it well and promptly.

I bought an Allstate Protection Plan for our new couch that reclines on both ends, thinking it would be a reliable investment. However, my experience with their claim service left much to be desired. When one side of the couch stopped functioning, leaving the leg rest permanently raised, it was challenging for us, especially at our age, to navigate getting on and off.

A few weeks ago, I filed a claim for my ice maker that had stopped working. I attempted to submit the claim online with Allstate, but I encountered difficulties in doing so. This led me to call their customer service, where I was assisted by a very helpful rep. He managed to address my issue smoothly because neither of us could get through to the manufacturer.

My most recent experience with Allstate was with a claim for a radar detector, and their efficiency impressed me once again. The process for the claim was exceptionally fast—I received a Sam's card worth $364 in under an hour. This amount didn't fully cover what I initially paid, but they said they'd reimburse me up to $289 if I submitted a receipt for the new device.

I bought Allstate Protection Plans after purchasing a Wi-Fi router and shortly after, faced an issue with it. The process of dealing with the warranty was initially frustrating. Allstate and the manufacturer seemed to be bouncing back the responsibility. Allstate argued that it was the manufacturer's issue since it should still be under the manufacturer’s warranty, while the manufacturer refused to honor it, claiming the item was used—even though it wasn't.

After using Allstate Protection Plans for a warranty claim on my lawn mower, I've found the process remarkably smooth. As someone who frequently uses their service, I appreciated how easy it was to report the issue. The system quickly provided me with options, and the whole claim process was completed in about 10 to 15 minutes. They opted to reimburse me instead of sending a new product, which I found convenient.

My experience with the claim process at Allstate has been seamless. When my microwave stopped working—the second one I'd purchased from Walmart—it was delightful to find that there was no problem with the claim process. I went online to start the claim, and they even called me to finalize everything. It was handled so efficiently that I received a refund without any complications.

We found ourselves in the position of filing a claim with Allstate. The entire process was a breeze! It was remarkably simple, and everything was taken care of without any hassle. The efficiency stood out to me.

When an item I purchased developed an issue, my initial attempt at filing a claim online with Allstate ended in frustration; it mistakenly indicated I was still under the manufacturer’s warranty. This forced me to call its customer service, which was more of an inconvenience than anything else.

My experience with the Allstate Protection Plan has been positive. I purchased the plan at Walmart to provide coverage for some of my electronics. When my phone began separating, with the front and back coming apart, I reached out for a replacement under the plan.

A 55-inch TV that I purchased two years back simply went blank. I only had audio but no visual. After reaching out to Allstate, they requested pictures of the serial number and the TV itself, ensuring all four corners were visible. Once confirmed, they offered me three replacement options. I decided on a new Toshiba, which arrived just three days later.

I purchased Allstate protection plans on several of my purchases, mostly because I value the peace of mind they provide. Accidents can happen, and having a backup plan is always reassuring. For example, I purchased a protection plan for my Roku streaming stick and a game controller I bought at Walmart. Whenever there's an option for a protection plan, I usually take it, especially for items I find important.

The entire claims process for my tablet took about two weeks, which I felt was pretty efficient. My interactions were mainly through email, and everything went smoothly with no issues to report. Overall, everything worked out well and I'd certainly recommend Allstate.

I got to know about Allstate through eBay, and I must say the service stood out. I was pleased with the experience. The real highlight was successfully receiving a refund for a little robot, showcasing how friendly their process was. The customer service was very satisfactory and overall, my encounter warranted a top score. Considering my experience, I would gladly recommend their protection plans to anyone looking for reliability and effective support.

I purchased a Samsung TV hoping for a good experience, but it has consistently failed to hold a channel despite using boosters, splitters, and antennas to improve the signal. This issue led to numerous exchanges with the manufacturer, Allstate Protection Plans and Walmart. Sadly, neither the manufacturer nor Allstate has resolved my claim issues satisfactorily, leaving me in limbo after sending in my information about 3-4 days ago without any feedback.

I purchased a tablet and the protection plan with Allstate but unfortunately, my experience with them has been less than satisfactory. Not long after purchasing the tablet, the screen cracked, and I filed a claim within two weeks. Initially, I was told to expect an email within five business days to choose a replacement tablet, but I never received it.

Allstate Protection Plans conveniently popped up as an option while I was shopping on eBay for my mini computer. It's clear that Allstate is eBay's main choice for insurance, which influenced my decision.

My VR’s screen was broken and I appreciated the swift online process with Allstate for submitting the claim. Remarkably, the fix was quicker than I anticipated. I initially thought they would need to source parts, causing delays. They responded promptly, providing the necessary details, and even issued a mailing label right away. Everything went smoothly from start to finish, which was a relief. I'm completely satisfied with their service and would definitely recommend it.

The item that I purchased the plan for, my last one, it was for my electronic toothbrush. Given the cost of these devices, which can easily start at $60, I felt it was necessary to have some form of protection in place. Recently, I had an issue when my toothbrush stopped powering on. To address this, I submitted a claim through Allstate's online portal, where all claim information is managed, and receipts are uploaded. In my opinion, the process was straightforward and not particularly challenging, as long as you have your receipt ready. Once my claim was approved, Allstate provided me with an email containing a gift card. While I did have to add about $25 to $30 to purchase a new toothbrush, it was still quite helpful. Overall, I had a positive experience and feel confident recommending Allstate Protection Plans to my friends and family.

While they are offering to replace my air conditioner I have covered, the problem is the way they are doing it. I have a 10,000 btu ac and when it broke I filed a claim which was approved. They sent me 3 other acs to pick from. 2 of them they sent were 6k btu air conditioner and 1 was an 8k btu. Which is way smaller than 10k. Then I said ok Imma pick the 8k one 'cause I needed it now. The webpage they sent me was outdated. So I couldn't pick it. I tried calling their number 6 different times and it will not let you talk to someone regardless of what they say. If you choose what's happening they will hang up or the computer will just go silent. The people you chat with on the pop up chat literally do nothing except say email the company. But every reply to 1 email takes 24 to 48 hours. They will not call you or let you call them. There is no reason for any reply to take 24 to 48 hours except if it's a sorry pathetic company.

To fix my refrigerator icemaker I had to follow up with Allstate SquareTrade at least 12-13 times for 3 weeks straight, they were allocating the company/technician which was not serving in my area, causing lot of pain to handle, even telephone operators were not knowledgeable to address the issue. The service is lame and awful for such big brand.

I am happy to say my experience was very satisfying, nothing is worse that having your warranty item have and issue then having deal with someone won't help. THANK GOODNESS the representative was very empathetic and informative. This was my first time dealing with Allstate Protection Plans and I definitely will be using them again wherever it is offered.

On bought a 5 year protection on a couch I bought from Wayfair. Paid $200 for the Warranty. Called Allstate Protection to file claim. They sent a text link to my phone to set up the claim with a customer service rep. By text which I thought was convenient. Then after texting with the customer service rep. They don't handle certain claims. "REALLY" so they include another number to send you to. So after calling that number, the bot gets you info and says they will text you info to file your claim. Guess what, no text. Very flawed Warranty company with lots of hoops but no real service. Folks, save your money. Just go with the manufacturer Warranty instead. It may not be the best but you still get coverage and it does cost you anything. If you go with the Allstate Warranty, you get a no luck Warranty.

I started a claim on 7/2/2025 and it says an "action is required" but I have no emails stating what else is needed. The last email on this claim was 7/6/2025 & 7/2/2025 and I signed the affidavit. They also charged my credit card for the $25 deductible on 7/2/2025. I had provided the receipt picture on 7/2/2025 by email. I sent an email 7/6/2025 and today, 7/13/2025, asking for an update and have still received not response. No other contact has been received and the expiration on this to file a claim is 7/31/2025. I don't even have a phone number to call anyone. :(

Some warranties make it way harder to file a claim than it is to just buy the item again. And honestly, it’s starting to look a lot like what’s coming down the pipeline for anyone relying on government assistance under the Trump-backed agenda to boost billionaire wealth.

I made my claim for a damaged patio furniture cover in April 2025, I followed all the directions I received and submitted pictures and filled everything out as they requested, then they wouldn’t respond to my emails asking what the hold up was. This went on for months! I finally had someone respond and was able to get a phone number so I could actually talk to someone and they were able to expedite the claim and actually sent an email where I had to basically write out everything I had done back in April. After a couple more weeks I finally received my reimbursement! What a pain in the ass this process was for something that should’ve take a day to do!

Coffee pot stopped working correctly within a month of buying. Contacted Allstate. They approved my claim. They sent an email I would receive replacement and nothing ever came nor did I get an email that anything was sent. I tried contacting them again numerous times and even filed a 2nd claim which also was approved with the same email and still received nothing. Allstate you stink.

Very prompt service and satisfactory solution to my issue! My problem was solved quickly and easily without requiring me to go through a bunch of hoops to validate my claim. I was very pleasantly surprised. Definitely glad I purchase the insurance and appreciate the support of the team at Allstate to make this right for us. Thank you!

My lawnmower, a PowerSmart 170cc model, has been giving me constant trouble. It initially broke down while I was mowing, cutting off every five to ten minutes or chokes off easily. I called your customer service who recommend looking for a local service place. Unfortunately, many of them tell me they won’t service Power Smart mowers. I then changed spark plug, air filter, drained and refilled both the oil and the gas still won't start.

Excellent, good customer service. Excellent advise, easy contact and friendly people. Easy way to send you the refund and quick, they tell upfront what you need exactly and they keep you informs of everything and they don't put you on hold for a long time. I'm amazed of the good service.

Did not go smoothly but Allstate made it right in the end and paid when tech was not available to repair. Agent was very polite and tried to make things right when LG canceled appoint without notice. Then no tech could be found and sent check so I could buy new unit.

I purchased a Square Trade (Allstate) protection plan for a $2500 ice maker (outdoor kitchen). This was a 5-year plan for around $400. The ice maker stopped working at about one year, and I did my best to trouble-shoot. I hired (3) different appliance techs, and purchased (3) different water control valves (per their guidance)....and nothing worked. Water just kept flowing from the back of the tray. I then contacted Square Trade. Wow. I was passed along (4) times to a so-called specialist, who made me repeat the same information to a specialist, etc.. I asked to speak to a supervisor after about an hour and that went nowhere. I filled out the claim form online, submitted my case, and included invoices of my attempted repairs.

I do not recommend Allstate at all. In my experience, it has been a complete waste of money and, more importantly, a huge waste of time. They don’t read your emails or understand the actual problem you’re facing. Nobody follows up or tries to resolve your issue. Instead of offering help, they leave you waiting for weeks—only to send a generic denial email with no real explanation. It feels like they’re just brushing customers off without doing any real investigation. Save yourself the headache and look elsewhere. This was a disappointing and exhausting experience.

Wash machine all of sudden making loud noises. Told me I had to take pictures and a video and they see you will send parts to house and repair man will be sent to complete repair. Elderly don't know how to do videos and pictures. Send a repair man. They should have parts on truck. This would help out Elderly.

The extra protection plan definitely helps cover unexpected things in the future from your purchase date . Even though it didn't cover 100% repurchase, it helps cover almost 40% of a $300 dollar item. I am satisfied with paying a few dollars for this protection. The process of claiming a claim was easy, fast and now I am waiting on my claim to be completed. It will take less than 10 days according to Allstate.

Have a warranty and both air pods basically died, not working hardly at all to hear the music or talking. Was sent an email that stated they would be replaced and to expect another email about how to get the replacement and still do not have an email about getting the airpods replaced!! Not happy!!

I needed my iPad replaced, I had a letter from Apple noting the problems and I was told repeatedly to send my iPad in for repairs. I told each person I spoke with that I was NOT mailing my iPad anywhere. I have personal, banking, and financial information that needs to be transferred to a new iPad. They finally relented and issued me a check but told me that it was one time only and the next time I would have to send in my iPad.

I feel comfortable knowing my insurance will cover anything I have put insurance on. I always receive almost all the money I paid for when I purchase the item with the insurance included. It gives me Fast and safe money returns. I always get my questions answered nicely and friendly.

Humsure dehumidifier went bad under warranty but when I tried to contact them the call went to a Financial Co answering machine. I could never contact anyone with that Company. I purchased a 3 year warranty contract with Allstate & they honored it. I am pleased with the response I received from the Allstate Representatives. Thanking you for your help.

Not a great experience, but not a bad one either. So I'll start with the bad. Initially purchasing this product (warranty plan) I was under the impression that if something went wrong I'd be receiving an identical product exactly like the one I purchased. But that's not the case. I was given 2 options. Fix it at my cost up front which could take weeks and then submit the receipts for reimbursement (no way I paid for a replacement warranty) or to choose from the options given. The options I was given were significantly less in value and no where near the same as what I bought, but would take 2-3 business days to receive the new water dispenser so I reluctantly chose that route. Then when I picked the one closest to the value that I had, then I received an email saying they switched my claim to reimbursement only because now the option I chose was conveniently no longer in stock (go figure).

It has been a month since I filed a claim and my item has still not been repaired. The repair tech first visited a week after it was reported. Looked at it, mentioned it needed parts & that they would order. Two weeks later I haven’t heard anything. Got on the phone with customer service - told they would mark my case as urgent & have an answer in 48 hours. 72 hours later nothing. Called again. Told the same thing. Local repair company called and said the parts needed to be orders by Allstate. Called Allstate again and they told me, "Oh we will send you an email. We need the measurement on the parts."

Warning: If you pay for this plan, prepare to lose up to 4 hours just to file a claim. The claims number, sent me to hdprotectionplan.com, sent me to allstateprotectionplans.com, then chat with an AI bot. Because I purchased my order online, my order number was not 14 digits and the chat would give me the starting number again.

I had Allstate for about a year. The claim process for my glasses was easy and smooth. The lady at Sam's, where I had purchased it walked me through it. It was quick and took more or less than 24-48 hours.

I filed a claim with Allstate for my engagement ring after I lost two diamonds and needed it to get resized.

Claims at Allstate were basic. It was pretty specific and easy to work with. I bought a protection plan for a pair of headphones through Walmart. But just one side of the headphones stopped working for me.