Allstate Protection Plans Reviews

Claim was filed on 11/25/2025 and copy of receipt and photos of the problem were submitted. 11/26/2025 Warranty support ordered a new TV from Walmart. TV WAS DELIVERED THE NEXT DAY. Have never received service like this. Highly recommend Allstate Protection Plans, serviced by SquareTrade.

I submitted an online claim for a vacuum I purchased. The claim process was made very easy and user friendly to submit. I received the response email very quickly after submitting the claim. I am very happy I purchased this protection plan. It was well worth the money.

They were great. I was approved for my warranty after a day. My 2022 Bose Music System stopped working. They repaired it and notified me along the way. It's nice to hear Christmas CD's again! I really liked being kept up to date as the repair went. Let me know when they shipped it back with a tracking number. Really fast turnaround. I got it back all within a week.

This company is great for electronics warranties. Our television broke 2 days before warranty expired. After working with their email system since it was over a weekend to register the breakdown. It was honored and a replacement was sent. It doesn’t get any better.

Fast response. My coffee pot quit a week or two prior to the warranty running out. Honestly, I had forgotten about the warranty. I happen to see it was still in date so I entered the required info. They checked for a similar replacement pot, but it was not available. They said they would send me a check instead. I ordered a new pot. A short while later, the check arrived. Although it did not cover the entire purchase price of the new pot, it was more than I expected. I'm very happy.

Trash service. They only want your money. They send you technician dumps, they don’t know the technician but they trusted on those s technicians, the technician tell me he don’t know anything about the electrician and leave my stove plug without ground. He tell me I don’t know but I let know you insurance company. And later Allstate representative send me one email and said they don’t cover my issue, they want you make thousands call before send the dump technician for nothing. They stolen you money and your time. Not buy that Cain the insurance protection, because they never protection you, they protect their future with you money.

The interactions with Allstate the customer service team were really good. They sent us money to replace our refrigerator after the manufactuere couldn't fix it. Having this warranty is essential for us. If we didn't have it, we'd probably have a refrigerator that we didn't know if it was going to stay working or whether we were going to come home and there would be water all over the floor.

I've been dealing with Allstate Protection for years, and they are dependable. I purchased a protection plan for my 50-inch Vizio television. I had issues with the product and I tried to resolve it. I ended up calling them and reimbursing my money.

My iRobot vacuum had issues with the sweeper. It stopped working. I reached out to Allstate online. I answered some simple questions. They sent me a packing slip, I packed it in a box, and mailed it to them. It was resolved in less than a week. It’s easy to use, fair price and convenient.

Allstate is a great program. I had to get a Beats Solo3 headphones replaced and they sent me something to go to Walmart. I was impressed. Everybody was professional and fast. Once I initiated, I didn't have to call and see what was happening. I was kept informed every step of the way. That extended warranty should be ordered when buying electronics.

Buyer Beware!!! This warranty is definitely not worth the trouble of buying. We purchased two phones and bought the warranties to go with them and Allstate is refusing to fix them. They keep sending me daily emails saying they can't locate the warranty (receipts have been uploaded), can't verify the devices (sent pics of boxes with serial numbers), and now after 3 weeks of sending emails, talking to agents, taking the money out of my account for the repair fee, and asking for more detailed information on how the phones were damaged, we're still no closer to getting phones fixed. Was actually told by a customer service agent that even though we have a warranty of the phones, it is up to them whether they want to honor the warranty and it looks like they're not wanting to honor these warranties.

They helped right away with replacing my heating stove. As soon as I shipped the broken stove back, they released the money back to me so I could get another one that used natural gas. Would definitely recommend using Allstate protection for any purchase.

Purchased a Phillips TV from Walmart 1.5 years ago. Hardware problems with Wi-Fi and network connection. Purchased Allstate three year warranty. Emailed Allstate five or six times. Called Allstate on the phone, could barely understand the woman on the phone. She basically told me to call Phillips and sent me on my way. Sent another email to Allstate about this, Allstate never responded. That was two weeks ago. I have bought eight TVs from Walmart. Never had a problem until now. I will not buy any more of anything that has Allstate warranty.

First time I called could not get my claim filed. They said their system was down. Second time I called, I had a nice representative & he got my claim filed. He was very efficient and pleasant to work with. Waiting to get my washer fixed. Filed before Thanksgiving and having to wait for parts to fix. Also company was closed Thursday & Friday. So I have nothing to report on the company chosen by you yet. Would be happy to do so after they have fixed my washer.

Bought son a laptop from Costco and usually only get the protection plan for electronics and so glad I did because someone bumped into son at school and he dropped his bookbag with laptop in it but didn't know there was a problem until he finally had to use it again. The display was very distorted so put in a claim, shipped it using their FedEx label and received it back about a week after they received it all fixed. We were so glad and happy. Would definitely purchase again.

The locking mechanism came dislodged from the freezer door. Technician was able to reinstall with a stronger sealant. The technician was a true professional and quickly resolved the issue. Highly recommend Allstate, they were able to recommend a service nearby, Appliances All Over, who provided quick and professional service. Will use them again!

Allstate denied my claim on a TV. They said the screen was cracked based upon a photo that was sent to them. The TV screen was NOT cracked. I suggested that they send someone to look at the TV personally. They were adamant in denying my claim. Do not purchase their warranty plans.

My Brother printer is NOT connecting to our wifi (a brand new TV is hooked to wifi and working just fine) last week. I called and the technician went through a list of things to check and started a claim. I sent in on Friday 11-21-25 and the printer was received and serviced and shipped back to me and received by me today 11-28-25. I tried to connect printer to wifi and was still not successful so I called and again the technician went thru a more detailed check of all the system setting with my laptop and printer setting and an hour later the printer still was not connecting so I have to send back in for future repairs.

I've talked to three different customer service reps while trying to get my claim resolved. During the first call, everything seemed straight forward enough and I thought I'd get my payout in a couple of weeks. After two weeks passed with no payment, I called again. That rep said my electronic affidavit hadn't been reviewed. And I just called again today; this time the rep says I didn't sign the electronic affidavit! When I buy my replacement appliance, I'm not going to bother with this "insurance."

First appointment was a no show. Appointment range was 0800 - 1700 so had to take a day off of work just to have no one come out. After several calls, they ended up putting in my service tag incorrectly and scheduled a guy who was on vacation and was never going to come to my house Second appointment was cancelled without contact. Was supposed to call within 24-48 and never received a call. Spent several days calling. Dryer is still not serviced.

The resolution of my warranty claim was handled excellent. I choose the replacement TV that was comparable to the one that went out and couldn’t be happier with the time and delivery of the warranty claim. Actually makes me want to buy the warranties now for the products I purchase in the future.

I have a mixed experience. The initial part was great. The technician was informative and punctual, however, he did not have the corrected part to fix the machine. Now we have been waiting for the part to be shipped for about a week. It has been a huge inconvenience to have to dry at the laundromat. One small part is hindering my whole week.

Went on the Walmart website. Easily found the product. Could’ve been shipped to me, but now you’re lowballing me paying me even less than I paid for the item and it was a replacement process. You could’ve just replaced it. Not gonna spend all my time arguing with you about it just will not recommend and strongly tell people not to use you ever.

Instead of giving Walmart ecard/gift cards for claims being offered, please change it to where we get a check or a visa gift card so we can get the money into our banks, I don't really like being bound to only Walmart to use the money especially since I had to pay for my repair and get reimbursed for what I spent to only get paid back in Walmart ecard.

I had to use my plan for a defective coffee maker. It only took one phone call. The staff worked with me very well. They shipped me a new coffee maker within days. Excellent service, courteous and prompt. I recommend them. I will definitely work with them in future if needed.

This is been the worst purchase I have ever made in 60 years. Purchased an $1,100 tricycle electric tricycle kit and it's a nightmare. I've been working on mine for the past week and it has never ran. Tried everything that tricycle simply will not run. So I paid for free or protection plan for this tricycle. And there's no justice for that either even though I spent over $1,100 on this electric tricycle. No refunds nothing.

Very unjust reason is chosen to deny company's responsibility for mechanical failure caused by a manufacturing defect. "Counterweight broke likely due a loose screw" - the repair technician that was appointed by Allstate, told me. The warranty company is now blaming the "water supply", which is by the way the same for entire geographic area. Never saw such a lame reason to deny services to a customer. WHAT does WATER SUPPLY HAVE TO DO with the CEMENT counterbalance failure?? You do not have to be a repair person to understand that water has nothing to do with what is going on outside of the drum (if there is no leak).

It took some time but the issue was resolved very satisfactory. We received an e-gift card and replaced the unit with a new one. Had friendly customer service. Thru all of the many phone calls the two service techs who were here to try to repair the unit were Ok.

Throughout the years, I have had many different insurance companies for my business, auto and home. Allstate has been one of them. However, I have not purchased any insurance on electronics or appliances, because I try to purchase the best products that I feel do not need insurance. But, when I purchased my last TV from Costco, it came with Allstate’s extended warranty. Well, my Sony Bravia 75” TV recently lost its audio and then the power. So, after 4 years, I thought that it was just an anomaly and I would just bite the bullet and buy another one. Then, I remembered that I might have extended coverage and I did. It took some time, patience and determination. Thanks to Allstate and Costco, I was given a refund, which I used to purchase another Sony Bravia from Costco. And I purchased the Allstate insurance coverage!

It was a great experience. We went in our device and it was processed quickly. No complaints, the employees were quick to respond by phone and had their answers back quickly. Text by phone to address the problem was great too. They were quick and professional

The water heater Allstate Plan I purchased from Allstate through Home Depot. It is supposed to cover the water heater and installation. Allstate offers me a check for the original cost of water heater, nothing for installation. They can't give me a reason why, that’s just the way it is! I persisted and am waiting for another email. Both the reputations of Allstate and Home Depot are severely damaged by this experience. 🤬

Service was accomplished efficiently. No issues. The Samsung appliance (all-in-one washer and dryer/ventless), Allstate should be taking a technician report on appliance improvements and sending report back to Samsung. My appliance problem root cause was a dirty filter. No parts needed.

I had problems in the past buying new stuff, and then I had to pay out the wazoo to get it fixed. The person at Home Depot, where I bought my oven from, suggested I get the warranty with Allstate Protection Plans and they came through for me when I needed them. My oven wouldn't heat up, so I called Home Depot, then I called Allstate. I told them I needed help with the oven. It was easy to submit the claim and they sent somebody out here who did the work. I hadn't heard any more from anybody, and it's been taken care of. It's working now.

I had Allstate fix my freezer one time and replaced the ice maker. Then they come down here about a month ago and fixed the stove in my other house. It's pretty easy to file the cliam. We just called in and Allstate took care of it. They've done real good. The protection plan is pretty valuable because otherwise, I've been having to buy another refrigerator-freezer.

Failed to cover a couch purchased on Wayfair after multiple promises that it would be covered on the phone only to be followed up with a denial. Fail to provide managers as apparently none are ever on staff. Absolute scam.

A few weeks ago, our dryer would not stop running for some reason. We unplugged it and got in touch with Allstate, who sent out a technician. He replaced the computer that had been pre-sent to my house. When he left, we turned the dryer on, and it shut off after four minutes and was giving an NP code. This was followed by a back-and-forth process where the technician needed to return several times, installing various parts and components. Frustratingly, each visit followed the same pattern - the dryer would still not function beyond 4 minutes. The communication was challenging as the technician primarily communicated through Google Translate, as his preferred language was Russian.

I recently had a washing machine that needed repair, and Allstate sent out a repair person twice to address the problem. After he determined that it wasn't fixable, they replaced it. They gave me a voucher to use to purchase a brand new machine. The broken unit was taken away, which was part of Home Depot's plan, but the dollars that I received from Allstate covered that cost.

I never received my replacement TV after almost two months from the incident (Oct. 7). The replacement TV I did receive was cracked beyond repair and was already picked up by NFM, and I sent my pickup slip through email (Nov. 7). Now, every time I call your company's phone number they tell me the claim was closed and to wait another business day, but no confirmation or delivery email arrives.

We bought a washer and dryer, and a counter-depth Samsung refrigerator. We got them from Home Depot and we also bought Allstate protection plans for them. I've been buying protection plans for a few years and with Allstate, I have filed a claim online and over the phone. I would give them a pretty good score on their communication, follow-up, and reimbursement. I would recommend them to family and friends. But they should honor what they communicated to me as opposed to just changing their position on an item.

My claim to Allstate for a stove in my kitchen has been resolved. The elements were failing and it wasn't heating up properly and it was inconsistent. The claim process wasn't very complicated. I'm very satisfied. I'll tell people I know to get Allstate. It's worth it. It's a good program and I'm glad I got it.

I have a French door on my refrigerator that slides out so the air would not escape, and that piece was broken. Setting up the claim with Allstate was simple, which is important. I initially called, and then they sent me a link, and I did it through their website. I took a picture or a video of the problem and uploaded it. Instead of two appointments, we just had one. I tend to buy protection plans for electronic equipment and I've always made my money on it. So, I'm a fan.

I agree — I just had an issue with them and they really do feel like a scam. I bought a product from Walmart and chose the optional 2-year warranty. I added the warranty to my account through the Walmart app (I’ll post a picture), which is supposed to serve as proof that the warranty is active. Nine months later, my controller stopped working, so I filed a claim using the app since the warranty was saved on my account. They then told me I couldn’t use my warranty because I didn’t have the printed receipt. What’s the point of offering the option to save the warranty to your file if they won’t actually accept it when you need it? It creates a false sense of security — You think your warranty is safely stored in the app, so you don’t worry about the paper receipt. Then when something goes wrong, they refuse to honor it, and you realize you basically paid an extra $20 for nothing. It feels like they’re just taking people’s money.

The Whirlpool washer started making a loud noise the entire wash and rinse cycles. I filed a claim on 10/30/2025. It's now 11/20/2025. I still have not received an appointment to fix the washer. I have been in contact with Allstate Protection Plans daily, and nothing seems to be getting done. Allstate Protection Plans shipped and delivered parts, but I cannot get Allstate Protection Plans to get a technician to fix washer. I asked for a refund for the washer and warranty but they will only refund the price of the washer. I am only 3 years into my 5 years warranty. Also, the Home Depot says 3 days of service guaranteed.

Absolutely BS service, does not cover enough, no American call centers. Requires you to pay all upfront charges. Super high deductible for super low cost phone. I have now paid more in my insurance prices than my phone cost and they won't replace my phone. The Indian call centers you get are disgusting. All State needs to be closed down, they don't deserve to be in business.

Excellent and timely reimbursement. Easy to file and return the product and get replacement. Check issued within 1 week of shipping item back. Would highly recommend this plan for expensive items and for peace of mind. Fair price for the coverage. Would get this plan again for items that I purchase in the future.

The dishwasher door was not able to close properly, and there was a slant on the left-hand side, which indicated there might be something wrong with one of the hinges. Allstate sent the part based upon my complaint and when the technician arrived, he did a visual inspection and determined that it wasn't a part, but it was a screw that had dropped out from somewhere, which was holding the left side of the door. He fixed it with a screw that was missing, and there was no need for the part. So, he took the part with him. The only thing is that I don't understand why he had to travel an hour and a half to get to my premises. The last time I had a request or a claim, I was able to pick a local technician.

I purchased a protection plan from Allstate for an LG 10 cu. refrigerator. I had to file a claim when the refrigerator was only a couple of years old, which really shocked us, but there's the rule of thumb that if something's gonna break down, it's gonna break down the first couple of years. What happened was the icemaker wasn't working and the bottom freezer didn't get cold. It defrosted and ruined all my food. These new refrigerators have these codes on the screens, and this code kept on coming up. We googled the code and it told us to unplug it. If you didn't unplug it and the code stayed on it, then it would overheat and that's where the melting would happen. So, we called Allstate and filed a claim with the protection plan we had.

Having Allstate Protection Plans is very valuable, especially with prices now. I have already dealt with them in the past and when I purchased a washer from Home Depot, I got the protection plan too. When my washer wasn't starting up, filing a claim wasn't difficult, but I had a lot of setbacks because for some reason, there was an email that was entered that I had no idea who created it or what it was. Apparently, they were sending the information to that email. Besides that, the customer service reps were friendly and helpful. The service people were also really good about going out to my house and fixing my washer.

Allstate addressed our issue immediately and surpassed our expectations in resolving the problem. I highly recommend their services. Particularly as an "electronics rider" for American Home Shield. Thanks, Allstate!

I had a claim for my dishwasher that stopped working, and I called Allstate. The claim process was very smooth. The customer service rep I spoke with, who actually made my claim report, was very professional, very understandable, and he understood what was going on with my dishwasher. He connected me to the person who was going to fix it up. I will highly recommend the plan.

My washer was repeating its cycle. As soon as the cycle was done, it would start all over again. Supposedly, it was a glitch in the board itself. I found my extended warranty that I purchased from Home Depot and I called the number on it. It sent me to Allstate, then I spoke to two different agents. The first Allstate agent I spoke to wasn't the most pleasant. He hung up on me after he made me troubleshoot and turn off my power and put it back on. He also told me to unplug the machine and plug it back in, which I told him did nothing for me. On the other hand, the second agent was very delightful, helpful, and I appreciated all that they did. From when I called, the claim process took about a week. They did a good job.

The techs who repaired the stove were nice but it is a defective device. It has been repaired for the same issue so many times and at one point, I looked it up and there was probably a recall. It’s an electric range and most of the time, you put it on a low setting but for some reason, the stove gets super hot. It’s working fine now, but it’s usually just a matter of time. We've had it for four years now and we still use it cautiously. I can’t cook with peace of mind because this has happened before. I turned it on, went outside, and the house was filled with smoke because the setting blew out of proportion. It feels like a fire hazard.

We purchased a Samsung refrigerator from Home Depot, where Allstate was offered, and the plan sounded good. The icemaker issue turned out not to be the icemaker. The water and ice weren’t working, and when I first called, the reps sent the wrong parts. When the technician came out, he immediately knew it was the bottom piece where the filter goes. That part wasn’t seating right, which caused a slow leak. I thought it was just condensation in the refrigerator, but it wasn’t. Once he identified it, he fixed it right away, and everything is running smoothly now.

I got Allstate plans for a refrigerator, a stove, a dishwasher, and a microwave. I bought them all from Home Depot and I had to use the one on my dishwasher recently. When we pressed the panel that starts it, nothing would happen. It was dead. I called Allstate and their reps were very good. It was repaired in two minutes and overall, the policy was extremely valuable. I don't know how much that panel would have cost.

We had an issue with the water intake of the dishwasher. We filed the claim to Allstate over the phone and then they set up an appointment with someone to come out to take a look at the dishwasher. The tech came out and there was a part that they had shipped to us from the description of what was wrong with it, and then he installed it and left. It was fairly easy.

I filed a claim for my dryer. The claim submission was good. As far as from the time I called to the time they got it fixed, it took about four days. They repaired the dryer, but they didn't fix the noise. I also paid extra for the dryer repair.

We purchased a refrigerator, a washer, and a dryer, and then we bought the Allstate warranty. Our refrigerator was gonna be out in our garage, so we decided that same day, we didn't need the warranty for the refrigerator. We just needed it for the washer and the dryer. When our washing machine went out, we submitted a claim and it didn't show that it was under warranty. The refrigerator did, so they took the warranty off of the wrong item. Home Depot blamed Allstate. Allstate blamed them. It was a bummer because we were without a washing machine for 8 weeks and even though it got resolved, I talked to a lot of different people. A few customer service people weren't able to help me, and then I finally spoke to someone who really got it done.

According to Allstate, they will reimburse 50% of my expense for the basket of my refrigerator that cracked. They replaced an electronic part for the icemaker that was replaced. But for the part that was cosmetic, I had to submit the claim once the purchase had been made, which I already did. They asked me to attach it to the email and they would take it from there. But that wasn't more than two weeks ago. I was assuming the reps who were supposed to reimburse would do something on my behalf. But nothing has been done. Fixing the right part for the refrigerator worked out well, but not the reimbursement for the cosmetic part.

It was pretty easy to submit a claim for my dishwasher. Initially, trying to get everything started was a little tough, but Allstate sent out a very professional guy. He was very nice. He got the dishwasher where it needed to go, and it's been working fine.

Total waste of time. Without listening my whole concern and issue, agent on Chat cancel the plan and of no use. Don't ever buy it again. They first argue to have manufacturer warranty and then they cancel plan without consent. Cancel plan, give you $ 9 and say, "Go and call to store." That kind of peace of mind with plan.

I called and sent Allstate the paperwork about when I bought my dishwasher and about my warranty through Allstate. Once I found the right paper, the claims process was easy. I got a call in about three days from somebody that said, "I'm coming out on Monday to fix your dishwasher." He was here about 40 minutes and fixed my dishwasher. He was very nice, efficient, and careful not to scratch the floor. All in all, I had a great experience with Allstate Protection Plans.

Allstate fixed our washing machine about a month ago. It was on the fritz. We filed the claim on a Friday, and they said they were gonna send the parts in the mail. They had to replace the pump motor. The guy came the next week on Tuesday, and he was in and out in 40 minutes. He fixed it just like that. So we're very happy with the service. The machine works great.

I sent in a claim for the refrigerator and it took Allstate about two weeks to send out a technician. But when he came, he found the problem and fixed it. He was pretty knowledgeable.

I had claims on my clothes washer and clothes dryer. Getting the claims submitted was easy. I called the Allstate number that was given to me upon purchase. They had to replace the washer. On the dryer, they replaced a knob that you twist to start the dryer. Overall, I was very satisfied. This experience was quick, easy, and good.

Bought above ground Coleman swimming pool from Walmart, also purchased an extended warranty with Allstate that is a ripoff. I purchased everything 06/21/2025, had to make a claim with manufacture 10/01/2025 for liner that they honored but denied the claim for pool cover due to accessories only being covered for 90 days. So I called Allstate, whom I paid at time of purchase for a 3-year warranty with only to get runaround, hung up on and finally saying claim denied, so if you ever was considering purchasing this insurance, don’t, unless you just like to give money away.

I bought an extended warranty for a water heater. 1. On October 22, 2025 I contacted them about my water heater problem. I was given a claim number and companies to call. I was told I would have to pay the service call but would be reimbursed within 6 days of submitting the receipt. The receipt was uploaded to them on October 22nd. I have called many times and told it was paid, but as of today I have not received my refund. I called today, November 10th, and was told the refund was not processed and I have to wait another 6 to10 days. It has been 17 business days and I need my money. 2. I was also told not to get any repair that cost more than the item itself. The cost was more and I was offered a refund for the water heater only because there was not another one available. The same water heater is at Home Depot but $20.00 more so they won't replace it.

Paid for insurance on a pair of beats pro in ear headphones. The left earbud stopped working, sound was crackling and phasing in and out. Opened a claim, shipped it off and received it back 5 days later, with the same issue. Chatted with them, they had me send it back in. 5 days later, I received the device back with the e set same issue still. Chatted again, and was told that I used all of my claims and they couldn't open a new claim for me. They did offer to have me go fix the device and then they'd send me a check after. At this point, I don't trust anything they say and will never waste my money again.

Allstate was very easy to deal with from the time I filed the claim until my problem was fixed. I spoke to customer service. Told them the problem I was having and they ordered the needed part. I received the needed part in two days, I called the technician and he came right out to install the new part.

My microwave died within the time frame for the warranty. This plan is a joke. I filed a claim and was told a response would be given in 24 hours. 48 hours later I called, now they need the receipt for the plan I purchased. Again 48 hours later and still no word on what they are doing. Will I ever purchase another protection plan? Of course, as long as it’s not Allstate.

Allstate protection plans have been very reliable. It's easy to file a claim and the response is swift. If the product can't be replaced, a refund is usually given. I recommend Allstate to consumers who want to protect their goods. You will likely be a satisfied customer like I am.

I had insured my cellphone. It got broke accidently and Allstate took care of it quickly. Well worth getting insurance.. Greatly appreciated and well satisfied with the results. No one wants to break their phone but things happen. It's greatly appreciated again and again.

Prompt communications and great service. Beyond thrilled with my resolution. I was given some options for a resolution very quickly after my claim was submitted, very smooth process. It was very user friendly the web document I had to complete, when I had a question the chat service was able to assist me. I highly recommend this insurance plan.

The whole experience I was easy, from start to finish. My only issue is that I was informed my headphones had been repaired, but I received an entirely different pair when they were sent back. They are the same, so it's not an issue, but I would have liked to have been informed so I knew I would have to pair them as a new device under "ClapTrap"'s headphones. Ew.

Our sleeper sofa had cat claw damage, I called the retailer to see if I could buy new cushions, but I could not because it had been discontinued. I filed the claim online and had payment within 10 days. I took pictures of all the damage sent it via email… It was so easy. Absolutely amazing company. I will buy this coverage on every piece of furniture I ever buy again.

My LG OLED TV had some burn-in spot and serious problem with some pixels on top of the TV. ALLSTATE instead of fixing the TV, they replaced it with a brand new 2025 OLED model, THANKS to them. This was awesome experience and I couldn't expect more. I still have the old TV because they let me to keep it. OLED TVs are great but this burn-in issue is normal thing for them. Thanks to Allstate, they solved my problem so quick in just couple steps.

I had purchased the dining room chairs from Wayfair and I had the chairs a very short time. On our 5th day use I notice that one of the chair had a stain. I reached out to Allstate as I had purchased insurance on the chairs from Wayfair. I was immediately sent a kit to remove the stain. I followed instructions as provided to me. I waited for the chair to dry, when it did it left a stain. I informed Allstate and they immediately rectified the issue for reimbursement of the chair.

Bought my laptop at Walmart. Bought Allstate warranty. I dropped it and broke screen in corner and how the top connected to bottom. They sent a label so I could send it to them free and they returned it, free of charge fixed and working great. Took a couple of weeks. Everything about them was exceptional. 👌 Thank you.

The description I want to give is I enjoy Allstate Protection Plans. My experience was okay. It took a month to finally get a new phone sent. I am happy it's been resolved. I will be getting a phone and sending my old one back. I do like Allstate Protection Plans. I just wanted it resolved a little quicker.

We are very happy with Allstate! We were in year 2 of our 3 year protection plan and our icemaker stopped working. Allstate was quick to research, sending us 3 options to choose our replacement. The new machine arrived quickly and is working great!

Had a very good experience. Every rep was helpful. Although, my issue couldn't be fixed, the replacement process was quick and easy. I didn't expect them to replace the phone but once determined the fix was not possible they jumped into action to have it replaced. The same phone style model and equivalent memory was ordered and I received it within 2 days. I truly appreciated it.

In my 5th year of warranty, I had an issue with my covered Television. When I called immediately, I was connected to an agent who was very knowledgeable of the help I needed, and she went right to work on helping me. Unfortunately, my parts required for repair were no longer available, so I was given 3 options on a brand-new Television with similar features of my current one. I was so impressed with the decisiveness and the quick resolution of my issue. As well as the immediate turnaround time to receive my new delivered Television. This is truly how a protection plan should function! I am forever a supporter of All State Protection plans. Great Job!!!!

I've used protection insurance with Allstate because it was an add-on service provided by retailers. I've been happy with results until my TV started to go funny. When I first filed the claim, I was jumping through hoops trying to get them to believe me and what exactly the problem was. I spent an additional $60 on something I didn't need to prove that it was the tv. After I finally got back up with them and after several explanation, they finally gave me a new TV. This should have not taken so long and I shouldn't have spent any more on it as I did.

The repairman reported my dishwasher DOA but since it was under warranty, Allstate immediately issued a Credit and I have already purchased and had installed a brand-new Dishwasher. Process was painless once I knew whom to call, and I can't say enough good things about the customer support staff.

We purchased a washing machine through Menards two years ago and got the extra protection through Squaretrade/Allstate. A month ago the washing machine broke. We called and told the customer service what was going on. The washer was leaking from bottom, not agitating and making an awful sound. She set up the appointment and said that she ordered parts. The parts came and it was hoses, which is not what we needed.

It was surprisingly easy filing a claim with Allstate. I simply had to get my receipt showing proof of purchase from Wayfair, go on the app, and create an account based on the product number of my recliner. Once I did that, all my information popped up, and it gave me options to file the claim. It said it would take 24 hours for a response, and it actually took less than that.

All of a sudden, the power quit working on the chair. The headrest worked, but the legs could not be lifted. It was a power lift chair and none of the bottom part would work so we opened up a claim. The guy came but didn't do much. He just reconnected it. He said something wasn't connected right but it had been that way since we brought the chair home. He said there was nothing wrong with the motor and hooked it back up, and that was what it was. It is working now but my mom is not pleased with the chair at all. It was just very uncomfortable and they're not using it.

The light fixture's not working and I started the claim at the end of September. I had to report Allstate to the Business Bureau because Allstate kept denying me. First there were 20 photos where all the solar lights didn't work and they wanted me to take 36 pictures of each lamp individual, and put the time and date on it.

Allstate Protection Plan was offered when I bought my $600 TV from Walmart. Filing a claim was very easy, and the interaction was smooth. At first, they walk through the process of troubleshooting, and whoever I spoke to in the call center was professional.

I got Allstate for an air mattress. This was my second mattress that I had problems with, so I just added the plan. I filed a claim because it had a tear in the seam. I called Walmart, the manufacturer, then finally Allstate, then they told me to call the manufacturer again because they said it should under warranty. I went through like eight phone calls that day trying to get it resolved. Finally, they agreed that they were going to replace it.

I filed a claim to Allstate for one of my kids' bikes. I did it online and it was super easy. I didn't have any interaction with anybody.

I filed a claim to Allstate for a kid's tablet. The screen went black and it's not working anymore. I went to the website and completed the claim online. I was done within a couple of hours and they gave me immediate feedback. The next step would be that they would be sending me a new tablet and I needed to choose one, which I was able to do while I was still online within the same hour. It took a week for the tablet to arrive. I don't have any issues with Allstate. I am pleased that the process was easy and swift.

The refrigerator wasn't cooling, so I answered questions online to start a claim. The first agent didn't know what he was talking about, but the second was very helpful. SquareTrade sent a repairman who took apart the back of the refrigerator to ensure the refrigerant was full and that everything was working correctly. However, the freezer is still not making a lot of ice. I reached out to him to let him know as he told me to do if I still had issues.

I was really dissatisfied with Allstate because they were supposed to replace my deflating air mattress, and that's not what they did.

I filed a claim with Allstate for the electronic device on the garbage can and it took a week and a half to process. I had to do it online because they didn’t have a phone number. When I purchase products and check on reviews, I take my chances and just get a warranty.

Perfect and easy! My son's school laptop needs some repairs every now and then. The process is easy and the laptop is now in working order. He was able to fill out the paperwork, etc, on his own. I'm glad we have the protection plan. It has already paid for itself.

We purchased Allstate for a child’s tablet, and I’m pleased with them. We set up the protection online and the process was easy.

I purchased a TV from Costco and then bought the protection plan with it. My TV went out three weeks ago. Since I still was under warranty, Allstate was able to send me out another TV. The turnaround was about a week. It’s pretty quick in my eyes.

I had the warranty claim on my single-serve Keurig. It was pretty good. They were gonna send me a replacement, which I was fine with that. But they couldn’t find one, so they sent me a check instead. From start to finish, it only took a couple of weeks. It wasn’t bad.

I paid $10 bucks for the three-year warranty. Allstate gave me a refund for the cameras, told me to either keep the old ones or throw them in the garbage, and offered me the current price. They said they would refund the difference if I bought a similar or more expensive camera, but I ended up buying cheaper ones, and I’m cool with that.

I have Allstate on seven different items, a bunch of electronics, just because electronics can be very iffy, especially headset wires. I purchased the warranty from Walmart’s online store. It was the one I was offered.

Allstate was great and wonderful. I have the protection plan for my TV, new air fryer, and portable compressor. I recently had to file a claim for my glasses that I bought from Sam's Club, but Allstate no longer offers the plan at Sam's Club. So we can't go back there anymore to get our glasses.

When our first tablet broke we were not happy with the options we had to exchange it with but chose the one we thought might be best quality. I hoped exchanging it would be a little easier but I was able to figure it out eventually. I am not very computer literate and get frustrated easily. I was happy not to have to deal with shipping it back. Our second tablet was not as good quality as the initial and ended up not being able to charge so you refunded the money for the tablet minus the insurance - which I didn't like but accepted. You refunded our money promptly and we bought another from Walmart and so far so good. We did pay the extra for insurance coverage again.

I'm Very Satisfied on the detailed service that I received from Sufyan on restoring my Win 11 updates to keep my pc running properly. Professional service was provided and I'm grading this service has A+++++++ AND 5 STAR! I'm very thankful to have such great coverage on my product through Allstate.

Wow! What a quick turnaround. Such an easy process and they also cleaned the PS5 and had a working PS5 with the new HDMI port they replaced. I received my exact play station and my son was pleased. Thank you again. I will definitely start to add on plan on all my electronics if I am able.

I filed a warranty claim online to Allstate Protection Plans. It took 15 minutes to go through the steps and finalize the claim. Then they ultimately sent me an email to choose a replacement television. I received the device within a week.

Customer care sent parts to our house, service tech arrived at the end of the 3 hour window. He was very nice, but indicated wrong parts were sent and he would have to order correct ones and come back. We have not heard back if they were ordered or when they will arrive.

Allstate responded pretty quickly and resolved the issue with our 65” smart TV. Our TV was only a couple years old from Costco. When I went there to return it, they asked me if I had the protection plan on it. I wasn't sure, so they looked up my account and told me I have it and to call Allstate.

I used Allstate for the replacement of a hose. I went to Walmart and they told me I needed to call Allstate. It took about two or three days to get it approved. They basically sent me an online Walmart gift card that covered the cost.

They reimbursed me quickly. After I sent all the pictures they needed. But I only got the price it cost. Not the taxes I was charged. But I appreciate that they did pay me for it. I will not buy another one of the pools, cause it didn't last through the summer. Thanks very much for the quickness of the claim and payment.

Very great turnover and made it super easy to assess any and all questions. I paid for insurance and that's exactly what Allstate did, made sure I got covered. I will definitely recommend and continue to use. Thanks for all your help in my claims process. I got my refund and was able to repurchase the product I insured.

My experience with the SquareTrade/Allstate protection plan was a complete failure. I sent my PC in for repair and waited about a month. When the device was returned, it was not fixed. New issues, like a "drilling noise," had started, and I discovered they had installed a slower SSD and mismatched RAM during the repair. The customer service experience was terrible. On 10/21, Agent Jason first promised a "$1,799" "full refund" . He then immediately retracted his promise, accused me of "not be[ing] honest" and trying to "bait" him . When I questioned this, he refused to transfer me to a supervisor and disconnected the chat.

I bought an Allstate protection plan for my brand-new TV. Filing a claim with them was easy. I did everything online and didn’t have to speak to anybody. They took care of it for me fast.

I've purchased a protection plan from Allstate for a few items including speakers and headphones.

I did a warranty claim with Allstate on an air fryer recently. The LCD screen kept showing “open” when the door was closed, and you could push it in and make the latch catch, but it started smoking really bad when we did that after a few times, so we disposed of the item. We did it through the Walmart app. It asked me which manufacturer made the air fryer and it didn't come up as an option, so I wound up just selecting the first one. I called and asked about it after that, and they may have gotten confused and said that I don't qualify for a warranty. But they processed it through the app, the one I submitted. They just did a gift card and not a replacement item. Other than not being able to find the manufacturer, the rest of the process was easy. It was very affordable, too. It was just a few dollars when we purchased the air fryer, and it seemed like a good investment.

I get protection plans for everything I purchase that costs over a few hundred dollars like TVs, and iPads. Usually, they already have warranties with the manufacturer, but I get extra warranties. The vendor who I order from offer Allstate’s protection plan so I bought it. I filed a claim online a few weeks ago and they were able to replace my item.

We have the Protection Plans through Allstate. It started out with a Samsung TV 10 years ago. I also have one for my ceramic hair straightener, and the hairdryer I bought from Walmart where I only pay $5 for the protection plan.

I love Allstate’s protection plans. They have helped me out so much with all my products like gaming headsets, controllers and vacuums. If they offer a protection plan, I’m gonna buy it. They’re worth every penny.

I had an awful experience with Allstate. I initially filed a claim for our TV on September 22nd. We called Sony and see if the TV needs to be updated for firmware. I did that but everything was up to date. They said if I couldn’t get anything fixed to please call them back. So I called them and they said that the claim has been closed.

The customer service is very terrible. For example, to repair a phone, you have to ship it through FedEx. I gotta take it up there and pay for the shipping and to get the label, then they send you back whatever from FedEx. It’s very time-consuming. I used to use UPS to do it and now, I have to travel whenever I get the protection plan. But I’m gonna use the plan because the product that I buy are terrible.

The kid’s electronic car wasn't running. You could hear it was on, but it wouldn't move. I called Allstate to provide the information, and submitting the claim was easy. They emailed me to choose from a couple of different vehicles, but neither was what I had originally purchased. The quality of what I received was lesser than what I bought, but I didn't know it until it arrived. The gentleman told me that once I received the item, they would close the claim and I wouldn't be able to get a replacement. So, I basically just kept it, but I wasn't truly happy with what I got.

The Allstate plan came with the electrical scooter gift I received. I was riding the scooter and it started giving me E codes, so I contacted Allstate. They sent me an email with mechanics so I can send the scooter to get it fixed. They also sent me a location for the repair, but also told me to look on my own for a location and see which one is closer to me. I will recommend Allstate because they're patient and friendly.

Filing a claim with Allstate was easy. I was able to do it by phone. I would recommend it to anyone. I just bought another policy when I bought a dishwasher. They were supposed to send me a reimbursement, but they mailed it to the incorrect city and I am still waiting to receive it.

I called Allstate Protection Plans because when my husband turned the TV on, nothing happened. It took a couple of calls to get somebody because you gotta go through the phone menu. I told them my sad story, and they asked if we’d done this and that, and we had already done that. So, they said they would send parts and then make an appointment with the technician to fix it.

A chair that I purchased broke. I filed a claim with Allstate and everything went well. It was handled speedily and smoothly. They got in touch with me in a timely fashion and it was everything I had hoped for. In the end, I got a check for me to get another chair. It was a great experience.

I purchased Allstate for a 75-inch TV. Having the warranty was phenomenal. I will always do this moving forward. A black bar about six inches long started appearing at the bottom of the screen, so I filed a claim. I called and they sent me stuff online. They sent me the direct link where they did everything and I started receiving emails specific to my case. That part was super easy once we got there.

I purchased Allstate for a camera. That camera stopped working one day, so I complained and they sent me a check. Submitting the claim was quite easy. What was hard is to find how to connect to the system from which website. It wasn't integrated into Walmart so easily. I needed to register separately and that was a little more complicated. But after I registered, I got all the information from Walmart. Allstate does the work. You get the warranty and, if you have a problem, it's fixed.

The PS5 cord got broke, so we filed a claim with Allstate through the Walmart app. It wasn't too difficult. At first, I thought I was doing it right, but it turned out I didn’t. I called, and the people I talked were very professional. I thought they said they would send a gift card to replace the game through email. Three weeks later, I called again, and they said I had to repurchase the game and they’ll reimburse me. We then canceled the claim and put the claim in again, and I sent the game off to them to be fixed. They were reliable and got it fixed.

My recent claim with Allstate was for a portable freezer that quit working. I called to let them know and they sent a check to replace it. The communication and customer service were wonderful. It couldn't be any smoother.

They are a SCAM!!! I bought a 24" wheel bicycle & they warrantied an 18" wheel bicycle which is a child's bicycle. They refused to trade for an equal size. They only gave options of kids bicycles as the warrantied products available....

The call to Costco to be connected to the Allstate Protection Plans was very time consuming. The initial call till completed repair took 2 months. The only good thing was that I purchased the plan and didn't incur any more costs. Nick the repair tech was very efficient and respectful. I wish the plan/process was the same.

I had a two year iron protection policy with through Walmart for two years at $4.00. I used it only once when I had minor trouble near the end of the policy term; I ended up taking a prorated fee & closed out the policy. They (Allstate), ended up giving me a check for $21.00 & closing the policy out. I ended up being able to "fix" my iron & redeeming the check. A very good relationship with Allstate on this, I'd have no problem using their products again.

I was Very Surprised it went through So Quickly, seems like the same Day! I would have liked a Card to let my Granddaughter go get whatever she wants to get. I had Another Claim but we can't find the Hoverboard but if we do ima file it also. Both stopped working and they Really Enjoyed them!

I had coverage with Allstate Protection plan via my home protection plan. When I reached out to my home coverage, they explained that I had to contact Allstate to initiate a new claim. There was a great deal of frustration with going back and forth between the 2 agencies. However, once they both confirmed that the coverage was valid, the rest of the process was smooth sailing.

I bought a laptop on Dec. 6th, 2022. I bought Allstate protection plan for my laptop at that time. The protection plan was for 3 years. A few months ago, I realized that my laptop turns on, but it does not show anything on the screen. It showed a black screen. I contacted the protection plan. First, they asked for sending a picture of my laptop and tried to solve the issue by a phone call, but it was not solved and they said to ship the laptop to them for repair.

As other people have stated, either Allstate won't exchange the item or it comes back just as damaged. How can they tell me Walmart already refunded me for an item when I sent them pictures and videos of the exact item with a written date and time stamped on a piece of paper? So they make you jump through a bunch of hoops to prove it's the right item. (Serial number and all) just to deny you anyway. Another Item is my autistic son's tablet. He dropped and cracked the screen on the first one after over a year of having it, had it fixed by Allstate and the screen stopped working within 2 weeks. Bought another tablet, my son tripped and broke the screen. Touch screen didn't work after having it sent in to be fixed. I used to buy Allstate/Square Trade for everything, not it isn't worth it!

When I spoke to someone they really helped me.

I always buy insurance on Electronics. Very seldom have ever had to use the insurance. Of course, a 65-inch TV I purchased as a Christmas gift for my daughter, I bought All State insurance. They are trying to replace it with a 58-inch TV. If I wanted a 58 in that is what I would have originally purchased!! I'm very upset and feel this is VERY FRAUDULENT on their part.

Purchased an upright freezer from Home Depot in 2022. The freezer failed in 2025. Called the warranty company who was Allstate. They gave us instructions to get the diagnostics done by a company that they recommended. This was to be done on our dime, and they assured us that we would be reimbursed. We got the diagnostics done, in good faith. Diagnostics company refused to send us the necessary documentation to satisfy Allstate.

I purchased a washer and the person I was working with told me about Allstate Protection Plans. Filing a claim online was easy. I spoke with a representative and they took care of everything in a timely manner.

Mike

I bought an Xbox controller and a headset and got Allstate protection on it from Walmart. I had problems with the controller after a while, so I returned it, and filing the claim was easy, so I’d recommend getting Allstate Protection Plans.

Filing a claim with Allstate was so-so. They were asking me for bunch of things that they should’ve already had on their computer, and when I talked to somebody, they couldn’t understand what I was saying. They needed pictures of the eyeglasses, the receipt, and then something was wrong with the receipt. I got my son’s eyeglasses from Sam’s along with the protection plan since I’ve been going there since he was 4 years old, and I have a relationship with Sam’s. Otherwise, I wouldn’t have done that because it takes too much of my time. They need to have something where if I give them my name, a receipt, the last four digits of my Social Security, or my phone number, they should be able to pull up the information.

I recently filed a claim for the glasses that I purchased. It scratched very easily. I didn’t know that I had to pay a deductible to get a refund but it went okay. I recommend Allstate.

I have protection plan from Allstate on all my kitchen appliances that I got a couple of years ago including a new washer and dryer I bought a couple of weeks ago. I’ve had to file a claim, the first time I called was for my refrigerator and it wasn’t easy as I thought but on the same call, they were able to send someone out. Later, the lights on my refrigerator went out and they sent someone quickly. They also replaced my ice maker. So, it went very well and I’ve never really had a problem. They also replaced my ice maker.

I have the protection plan on a Straight Talk smartphone I bought from Walmart. My first claim experience with Allstate went really smooth. The online access was great. I didn’t have to speak with a rep. The email for the label came pretty quickly, and they gave 7 to 10 business days to receive the check. It was smooth, straight, and simple.

I needed a shipping label to return a defective product. I was referred to your service regarding this concern. Information i.e. phone number, I.D. number were promptly provided which started me on a rather complicated and stressful journey. The final destination for my returned product was Fort Worth, Texas. Thanks for a good start!!

I use my computer both at home and at my office. I have a dock at both places. When I take my computer to the office, the charger is connected, but after about 5 - 6 hours of use, the battery is down to less than 10% and will shut down if I keep on using it. The battery will charge back to 100% overnight when I shut the computer down or put it to sleep. The rest of the computer functions work great, I just can not do a full day of work with it. The last report, from when I sent it to Square Trade the second time, said the computer passed a 15 minute stress test. They need to do an 8 hour stress test. The computer uses more energy than what the charger provides. I have 2 - 90 watt chargers and 1 - 96 watt charger.

I usually get the Allstate protection plan for my phone. I just bought a new phone. I’m in the process of a claim right now, and I need to send them my old phone. I was being directed to do it online, and when I did try to do it that way, it was saying that I had no products registered. That could be partly my fault and I might not have registered it. It got straightened out when I talked to a person because I was able to give them the number on the receipt, and then we moved forward. My only complaint is I wasn't able to understand the gentleman I talked to at first. Once I understood, it’s been easy. I wish they would do more by the phone in person instead of online, because I get redirected over and over online like a loop. They're a good company. I would still buy their protection plan.

I always get a protection plan so in case something happens, I get my money back or the product replaced guaranteed. I bought an ice machine and got Allstate Protection Plan for it. Submitting the claim in was pretty simple. But it was difficult to get through because it was still covered under manufacturer’s warranty, and I couldn’t get ahold of the manufacturer, so I just called Allstate, and they sent me a check in the mail.

I was disappointed with Allstate. I had a stain on my carpet, but I didn’t get the claim turned in at once because I forgot I had the warranty. When I remembered, I filed a claim online, showed them pictures, followed the instructions to a T, and they rejected it. They said it was an accumulation of stains, and it was only in one spot. It was a waste of money.