Allstate Protection Plans Reviews

If I could give 0 stars I would. Worst experience. The representative was beyond rude. They lied about the date the emails were sent to me. I was approved for a replacement but when I went to click on the replacement it said there was a problem which is why I contacted in the first place. When I would respond they took 3-5 minutes to respond back. Then when it was all over she said the only thing they could do is offer a refund. I won't see the refund because they need a copy of the receipt and other information I don't have. Lesson learned.

Outstanding handling of a TV that screen went black after 3 yrs. The correspondence was quick and thorough. The requests for validation were clear and easy to accommodate. Allstate requested photos and a video of the live screen. The photos were sent with my comment there was nothing to video since the screen was dead. I did include a photo of the TV 'on' light to verify it was turned on. Resolution was very fast. Absolutely no hassle.

I have protection on the e-tricycle. I have faulty brakes which makes it dangerous to ride. I was told that I could have local repair shop fix it, and receive a Walmart gift card. There are no local shops in my area. So they were going to send me new brakes. I’m still waiting.

I purchased a laptop and was concerned about potential failures or breakages, so I purchased an Allstate plan for it. It was the only option available when I made my purchase online. When I needed to file a claim, it was a bit challenging due to multiple transfers and about three phone calls just to get connected to the right person. Also, I interacted with someone who might have been located abroad, which caused a slight language barrier. Despite this minor hiccup, the overall quality of service I received was commendable and once I managed to speak with the appropriate representative, everything went smoothly and efficiently. Additionally, the price I paid for the plan took me by surprise in a good way. Overall, I'd recommend their services to a friend and I would definitely opt for them again.

I purchase Allstate Protection Plans for almost everything that is over $100. It was only recently that I had to file a claim. The process was impressively straightforward! Allstate emailed me a shipping label, and once I boxed up my item and dropped it off at FedEx, they kept me informed every step of the way. They notified me once they received the item and provided an ETA for its return. Unfortunately, when the item came back, it still wasn't functioning. I reached out to them again, and though unsure if it was a new claim or a reopened one, Allstate was prompt in their response. They messaged me notifying of a delay due to a parts issue and ultimately decided to replace my item as they couldn't fix it.

Submitting the claim was fairly straightforward. Allstate communicated via email about the process, and eventually sent me a new ice maker. Although they initially told me the claim would be processed in about three days, it actually took about a week, but overall, it was a positive experience.

When my flip phone started having issues with the buttons sticking – pressing the number '2' would either register nothing, just one '2', or multiple' 2s' – it was time to file a claim due to the problem.

I often find myself having to replace vacuum cleaners. Unfortunately, the vacuum's cord began unraveling in three places, exposing the wires, which led me to file a claim about two or three weeks ago. The claim process was quite straightforward; I submitted it online by providing the vacuum's number and details on the issue. Navigating the website to make the claim was not difficult. So far, Allstate has informed me that they intend to replace the vacuum, which I find satisfactory. I would rate my experience with Allstate Protection Plans highly, and I regularly recommend to friends and family to always get a replacement plan for their items. I use Allstate for my car insurance, too.

Lately, one appliance unexpectedly stopped working, even after changing the filter, prompting me to file a claim to Allstate. The response I received was swift and efficient; they managed to replace the faulty item quickly. The new appliance they sent works noticeably better, which highlights the quality of their service.

The protection plan was for a tablet. I had one claim because the screen got broken and it ended up getting replaced. The process of handling my claim was quick, easy, and straightforward. Everything was managed without any hassle, which I appreciated. In less than two months, my claim was resolved, and I was very pleased with the efficiency. Their car insurance is awesome too.

I had purchased a full-sized Hardyman's recliner, a perfect fit for my husband. It was a comfortable and quality piece, priced around $400. Unfortunately, a spring broke, and though we initially tried to replace it ourselves, we couldn't find a fitting part. That's when the experience took a turn for the worse. Allstate's team was quick to respond, offering me three replacement options to choose from on Amazon. Upon receiving the one I selected, the reality hit hard—it was more suited as a dormitory chair or futon rather than a home recliner. It was far too small, poorly constructed, and required a puzzling assembly experience with unclear instructions.

I became acquainted with Allstate's warranty service when my phone encountered issues. Initially, I was directed to a repair shop, and while they seemed to have done an acceptable job, the phone stopped working again within two days. After further investigation, it was determined that the phone had suffered water damage, and we worked through the next steps. In the end, replacement of the unit was suggested, which turned out to be the best course of action.

Recently, I experienced an issue where the freezer displayed an error message indicating it wasn't staying warm, and the ice machine ceased functioning. Fortunately, the claim process with Allstate Protection Plans was efficient; within a week, they had repaired the ice machine while the other issue seemed to resolve on its own.

We had to transfer the claim over to me because my mother bought the product for my son. That part was easy. I'll filed the claim in April 30 and I have still yet to hear back from anyone about getting it replaced. It said we would receive email the following day about a replacement and I haven't received any emails.

Sent phone in with 25 days left on the warranty! It came back face peeling off so was told to send it back! 3 weeks went by and couldn't find a time I could do without beings I'm disabled and in poor health! My phone is my lifeline! Then couldn't print the return label! When I called they said they would send me another return label but it never worked! Tried again and I printed it and when I could after hospital stay I sent it off only to return home and phone was there! I realized the return label was to myself! Called in and was told they denied me because I took too long so now stuck with worse phone I first sent in! I got it back with face peeling off! Now stuck with bad phone! THANKS FOR NOTHING ALSTATE!

Paid $292 for a warranty, I have been begging them to come fix my lg refrigerator that has been leaking all over my floor and ruining it for months and months. They finally agreed to come look at it. First time I took off work they ordered the wrong parts that had to do with the water hook up, even after I wrote in my claim it is not hooked up to water, then I told them over the phone multiple times it's not hooked up to water.

I bought an Allstate Protection Plan for my refrigerator because I felt that appliances these days don't seem to last as long. I purchased the refrigerator in-store. This was my first-ever protection plan with Allstate, and unfortunately, I had to file a claim on my refrigerator. The good news is that everything went smoothly. I made the request over the phone, and they handled it well and promptly.

I bought an Allstate Protection Plan for our new couch that reclines on both ends, thinking it would be a reliable investment. However, my experience with their claim service left much to be desired. When one side of the couch stopped functioning, leaving the leg rest permanently raised, it was challenging for us, especially at our age, to navigate getting on and off.

A few weeks ago, I filed a claim for my ice maker that had stopped working. I attempted to submit the claim online with Allstate, but I encountered difficulties in doing so. This led me to call their customer service, where I was assisted by a very helpful rep. He managed to address my issue smoothly because neither of us could get through to the manufacturer.

My most recent experience with Allstate was with a claim for a radar detector, and their efficiency impressed me once again. The process for the claim was exceptionally fast—I received a Sam's card worth $364 in under an hour. This amount didn't fully cover what I initially paid, but they said they'd reimburse me up to $289 if I submitted a receipt for the new device.

I bought Allstate Protection Plans after purchasing a Wi-Fi router and shortly after, faced an issue with it. The process of dealing with the warranty was initially frustrating. Allstate and the manufacturer seemed to be bouncing back the responsibility. Allstate argued that it was the manufacturer's issue since it should still be under the manufacturer’s warranty, while the manufacturer refused to honor it, claiming the item was used—even though it wasn't.

After using Allstate Protection Plans for a warranty claim on my lawn mower, I've found the process remarkably smooth. As someone who frequently uses their service, I appreciated how easy it was to report the issue. The system quickly provided me with options, and the whole claim process was completed in about 10 to 15 minutes. They opted to reimburse me instead of sending a new product, which I found convenient.

My experience with the claim process at Allstate has been seamless. When my microwave stopped working—the second one I'd purchased from Walmart—it was delightful to find that there was no problem with the claim process. I went online to start the claim, and they even called me to finalize everything. It was handled so efficiently that I received a refund without any complications.

We found ourselves in the position of filing a claim with Allstate. The entire process was a breeze! It was remarkably simple, and everything was taken care of without any hassle. The efficiency stood out to me.

When an item I purchased developed an issue, my initial attempt at filing a claim online with Allstate ended in frustration; it mistakenly indicated I was still under the manufacturer’s warranty. This forced me to call its customer service, which was more of an inconvenience than anything else.

My experience with the Allstate Protection Plan has been positive. I purchased the plan at Walmart to provide coverage for some of my electronics. When my phone began separating, with the front and back coming apart, I reached out for a replacement under the plan.

A 55-inch TV that I purchased two years back simply went blank. I only had audio but no visual. After reaching out to Allstate, they requested pictures of the serial number and the TV itself, ensuring all four corners were visible. Once confirmed, they offered me three replacement options. I decided on a new Toshiba, which arrived just three days later.

I purchased Allstate protection plans on several of my purchases, mostly because I value the peace of mind they provide. Accidents can happen, and having a backup plan is always reassuring. For example, I purchased a protection plan for my Roku streaming stick and a game controller I bought at Walmart. Whenever there's an option for a protection plan, I usually take it, especially for items I find important.

The entire claims process for my tablet took about two weeks, which I felt was pretty efficient. My interactions were mainly through email, and everything went smoothly with no issues to report. Overall, everything worked out well and I'd certainly recommend Allstate.

I got to know about Allstate through eBay, and I must say the service stood out. I was pleased with the experience. The real highlight was successfully receiving a refund for a little robot, showcasing how friendly their process was. The customer service was very satisfactory and overall, my encounter warranted a top score. Considering my experience, I would gladly recommend their protection plans to anyone looking for reliability and effective support.

I purchased a Samsung TV hoping for a good experience, but it has consistently failed to hold a channel despite using boosters, splitters, and antennas to improve the signal. This issue led to numerous exchanges with the manufacturer, Allstate Protection Plans and Walmart. Sadly, neither the manufacturer nor Allstate has resolved my claim issues satisfactorily, leaving me in limbo after sending in my information about 3-4 days ago without any feedback.

I purchased a tablet and the protection plan with Allstate but unfortunately, my experience with them has been less than satisfactory. Not long after purchasing the tablet, the screen cracked, and I filed a claim within two weeks. Initially, I was told to expect an email within five business days to choose a replacement tablet, but I never received it.

Allstate Protection Plans conveniently popped up as an option while I was shopping on eBay for my mini computer. It's clear that Allstate is eBay's main choice for insurance, which influenced my decision.

My VR’s screen was broken and I appreciated the swift online process with Allstate for submitting the claim. Remarkably, the fix was quicker than I anticipated. I initially thought they would need to source parts, causing delays. They responded promptly, providing the necessary details, and even issued a mailing label right away. Everything went smoothly from start to finish, which was a relief. I'm completely satisfied with their service and would definitely recommend it.

The item that I purchased the plan for, my last one, it was for my electronic toothbrush. Given the cost of these devices, which can easily start at $60, I felt it was necessary to have some form of protection in place. Recently, I had an issue when my toothbrush stopped powering on. To address this, I submitted a claim through Allstate's online portal, where all claim information is managed, and receipts are uploaded. In my opinion, the process was straightforward and not particularly challenging, as long as you have your receipt ready. Once my claim was approved, Allstate provided me with an email containing a gift card. While I did have to add about $25 to $30 to purchase a new toothbrush, it was still quite helpful. Overall, I had a positive experience and feel confident recommending Allstate Protection Plans to my friends and family.

While they are offering to replace my air conditioner I have covered, the problem is the way they are doing it. I have a 10,000 btu ac and when it broke I filed a claim which was approved. They sent me 3 other acs to pick from. 2 of them they sent were 6k btu air conditioner and 1 was an 8k btu. Which is way smaller than 10k. Then I said ok Imma pick the 8k one 'cause I needed it now. The webpage they sent me was outdated. So I couldn't pick it. I tried calling their number 6 different times and it will not let you talk to someone regardless of what they say. If you choose what's happening they will hang up or the computer will just go silent. The people you chat with on the pop up chat literally do nothing except say email the company. But every reply to 1 email takes 24 to 48 hours. They will not call you or let you call them. There is no reason for any reply to take 24 to 48 hours except if it's a sorry pathetic company.

To fix my refrigerator icemaker I had to follow up with Allstate SquareTrade at least 12-13 times for 3 weeks straight, they were allocating the company/technician which was not serving in my area, causing lot of pain to handle, even telephone operators were not knowledgeable to address the issue. The service is lame and awful for such big brand.

I am happy to say my experience was very satisfying, nothing is worse that having your warranty item have and issue then having deal with someone won't help. THANK GOODNESS the representative was very empathetic and informative. This was my first time dealing with Allstate Protection Plans and I definitely will be using them again wherever it is offered.

On bought a 5 year protection on a couch I bought from Wayfair. Paid $200 for the Warranty. Called Allstate Protection to file claim. They sent a text link to my phone to set up the claim with a customer service rep. By text which I thought was convenient. Then after texting with the customer service rep. They don't handle certain claims. "REALLY" so they include another number to send you to. So after calling that number, the bot gets you info and says they will text you info to file your claim. Guess what, no text. Very flawed Warranty company with lots of hoops but no real service. Folks, save your money. Just go with the manufacturer Warranty instead. It may not be the best but you still get coverage and it does cost you anything. If you go with the Allstate Warranty, you get a no luck Warranty.

I started a claim on 7/2/2025 and it says an "action is required" but I have no emails stating what else is needed. The last email on this claim was 7/6/2025 & 7/2/2025 and I signed the affidavit. They also charged my credit card for the $25 deductible on 7/2/2025. I had provided the receipt picture on 7/2/2025 by email. I sent an email 7/6/2025 and today, 7/13/2025, asking for an update and have still received not response. No other contact has been received and the expiration on this to file a claim is 7/31/2025. I don't even have a phone number to call anyone. :(

Some warranties make it way harder to file a claim than it is to just buy the item again. And honestly, it’s starting to look a lot like what’s coming down the pipeline for anyone relying on government assistance under the Trump-backed agenda to boost billionaire wealth.

I made my claim for a damaged patio furniture cover in April 2025, I followed all the directions I received and submitted pictures and filled everything out as they requested, then they wouldn’t respond to my emails asking what the hold up was. This went on for months! I finally had someone respond and was able to get a phone number so I could actually talk to someone and they were able to expedite the claim and actually sent an email where I had to basically write out everything I had done back in April. After a couple more weeks I finally received my reimbursement! What a pain in the ass this process was for something that should’ve take a day to do!

Coffee pot stopped working correctly within a month of buying. Contacted Allstate. They approved my claim. They sent an email I would receive replacement and nothing ever came nor did I get an email that anything was sent. I tried contacting them again numerous times and even filed a 2nd claim which also was approved with the same email and still received nothing. Allstate you stink.

Very prompt service and satisfactory solution to my issue! My problem was solved quickly and easily without requiring me to go through a bunch of hoops to validate my claim. I was very pleasantly surprised. Definitely glad I purchase the insurance and appreciate the support of the team at Allstate to make this right for us. Thank you!

My lawnmower, a PowerSmart 170cc model, has been giving me constant trouble. It initially broke down while I was mowing, cutting off every five to ten minutes or chokes off easily. I called your customer service who recommend looking for a local service place. Unfortunately, many of them tell me they won’t service Power Smart mowers. I then changed spark plug, air filter, drained and refilled both the oil and the gas still won't start.

Excellent, good customer service. Excellent advise, easy contact and friendly people. Easy way to send you the refund and quick, they tell upfront what you need exactly and they keep you informs of everything and they don't put you on hold for a long time. I'm amazed of the good service.

Did not go smoothly but Allstate made it right in the end and paid when tech was not available to repair. Agent was very polite and tried to make things right when LG canceled appoint without notice. Then no tech could be found and sent check so I could buy new unit.

I purchased a Square Trade (Allstate) protection plan for a $2500 ice maker (outdoor kitchen). This was a 5-year plan for around $400. The ice maker stopped working at about one year, and I did my best to trouble-shoot. I hired (3) different appliance techs, and purchased (3) different water control valves (per their guidance)....and nothing worked. Water just kept flowing from the back of the tray. I then contacted Square Trade. Wow. I was passed along (4) times to a so-called specialist, who made me repeat the same information to a specialist, etc.. I asked to speak to a supervisor after about an hour and that went nowhere. I filled out the claim form online, submitted my case, and included invoices of my attempted repairs.

I do not recommend Allstate at all. In my experience, it has been a complete waste of money and, more importantly, a huge waste of time. They don’t read your emails or understand the actual problem you’re facing. Nobody follows up or tries to resolve your issue. Instead of offering help, they leave you waiting for weeks—only to send a generic denial email with no real explanation. It feels like they’re just brushing customers off without doing any real investigation. Save yourself the headache and look elsewhere. This was a disappointing and exhausting experience.

Wash machine all of sudden making loud noises. Told me I had to take pictures and a video and they see you will send parts to house and repair man will be sent to complete repair. Elderly don't know how to do videos and pictures. Send a repair man. They should have parts on truck. This would help out Elderly.

The extra protection plan definitely helps cover unexpected things in the future from your purchase date . Even though it didn't cover 100% repurchase, it helps cover almost 40% of a $300 dollar item. I am satisfied with paying a few dollars for this protection. The process of claiming a claim was easy, fast and now I am waiting on my claim to be completed. It will take less than 10 days according to Allstate.

Have a warranty and both air pods basically died, not working hardly at all to hear the music or talking. Was sent an email that stated they would be replaced and to expect another email about how to get the replacement and still do not have an email about getting the airpods replaced!! Not happy!!

I needed my iPad replaced, I had a letter from Apple noting the problems and I was told repeatedly to send my iPad in for repairs. I told each person I spoke with that I was NOT mailing my iPad anywhere. I have personal, banking, and financial information that needs to be transferred to a new iPad. They finally relented and issued me a check but told me that it was one time only and the next time I would have to send in my iPad.

I feel comfortable knowing my insurance will cover anything I have put insurance on. I always receive almost all the money I paid for when I purchase the item with the insurance included. It gives me Fast and safe money returns. I always get my questions answered nicely and friendly.

Humsure dehumidifier went bad under warranty but when I tried to contact them the call went to a Financial Co answering machine. I could never contact anyone with that Company. I purchased a 3 year warranty contract with Allstate & they honored it. I am pleased with the response I received from the Allstate Representatives. Thanking you for your help.

Not a great experience, but not a bad one either. So I'll start with the bad. Initially purchasing this product (warranty plan) I was under the impression that if something went wrong I'd be receiving an identical product exactly like the one I purchased. But that's not the case. I was given 2 options. Fix it at my cost up front which could take weeks and then submit the receipts for reimbursement (no way I paid for a replacement warranty) or to choose from the options given. The options I was given were significantly less in value and no where near the same as what I bought, but would take 2-3 business days to receive the new water dispenser so I reluctantly chose that route. Then when I picked the one closest to the value that I had, then I received an email saying they switched my claim to reimbursement only because now the option I chose was conveniently no longer in stock (go figure).

It has been a month since I filed a claim and my item has still not been repaired. The repair tech first visited a week after it was reported. Looked at it, mentioned it needed parts & that they would order. Two weeks later I haven’t heard anything. Got on the phone with customer service - told they would mark my case as urgent & have an answer in 48 hours. 72 hours later nothing. Called again. Told the same thing. Local repair company called and said the parts needed to be orders by Allstate. Called Allstate again and they told me, "Oh we will send you an email. We need the measurement on the parts."

Warning: If you pay for this plan, prepare to lose up to 4 hours just to file a claim. The claims number, sent me to hdprotectionplan.com, sent me to allstateprotectionplans.com, then chat with an AI bot. Because I purchased my order online, my order number was not 14 digits and the chat would give me the starting number again.

I had Allstate for about a year. The claim process for my glasses was easy and smooth. The lady at Sam's, where I had purchased it walked me through it. It was quick and took more or less than 24-48 hours.

I filed a claim with Allstate for my engagement ring after I lost two diamonds and needed it to get resized.

Claims at Allstate were basic. It was pretty specific and easy to work with. I bought a protection plan for a pair of headphones through Walmart. But just one side of the headphones stopped working for me.

We had Allstate for the VR we purchased knowing that there is a possibility that it could be damaged anytime soon because my son's young. Its controllers broke. Well, actually, that was the only complaint I had.

I decided to file a claim at Allstate. The process was very easy. And then they will give me back an Amazon gift card. This is something which I didn't expect because I was expecting to get back a check or back to my card. But I didn't refuse it because I order things on Amazon anyway.

I'd take Allstate if they're the ones available and I have an item that I need coverage for. Their service is a hit miss as far as I'm concerned. I have an item that is covered with Allstate that costs substantially more, so I can understand the long drawn-out claim process. But for a small $40-cup, the process I experienced was a little lengthy and tedious. Once we got through the process, the decision was quick. I can appreciate that. However, I didn't get the total amount of money back.

I purchased a phone with AT&T at Target and they signed me up for an Allstate cell phone protection. Unfortunately the paperwork was filed incorrectly by AT&T and I never received the phone so the purchase of the phone never happened. Allstate however continued to charge me for 12 months at $7.99 for 12 months on a phone I never proceeded in purchasing. You would think that AT&T would have communicated the cancellation of purchase and after several attempts to cancel with Allstate, they continue to charge my credit card the $7.99. It is 12 months later and I cannot get a refund. Allstate stole $96 from me! Horrible policy to not refund me my money on a phone I never had...

I attempted to file a claim online with Allstate Protection about four weeks ago. But it turns out that the television was still under the manufacturer's warranty. It’s a Vizio TV that we got from Sam’s Club.

I always get an Allstate policy on the suitcases I buy because the airlines just beat up the luggage. And so, my suitcase was damaged, I filed a claim for it, and it didn’t take long at all. They sent me an e-barcode, and I went to Walmart to get a new one.

Bought a Lenovo ThinkPad X1 refurbished with Allstate Warranty. Very bad decision. The device failed in about 45 days, seller refused the return even though it was within the 90 day window advertised. I filed a claim and Allstate refused saying that it was obviously defective when I bought it. A total waste of time even filing. I will never bother with this again. It's the same reason I changed car insurance 50 years ago, Sorry, sorry company in my experience.

I was happy to know that I had product insurance on my TV. Very easy to claim online. Very happy for the quick response and delivery of replacement. It was worth the purchase. I will be getting the product insurance again when I need to purchase an item with added warranty.

I filed a claim for my television and the process was super easy. I started over the phone and they directed me online, and from there it was very simple. They gave me two choices, and it was delivered in less than a week. It was fast and easy. We didn’t dispose of the television ourselves, we had them take it away.

My Xbox was not working right, so I sent it to Allstate. I sent it four times, and they still could not fix it. They ended up giving me credit for it. Filing a claim wasn't too complicated since it’s online. I spoke to a couple of representatives, and they were helpful. I always get Allstate Protection Plans for my consoles. I’ve been dealing with them for maybe four or four years. It’s helpful and worth getting.

I got Allstate because I always buy the protection plan for my kids and my granddaughters. It's good. It'll help you out with certain things. I recently filed a claim for an Oculus 3, which I bought for my son for Christmas.

I recently submitted a claim at Allstate for a washer dryer combo via online. The online process was a piece of cake, and I have received multiple updates.

I got Allstate because I have a small child, and I figured it'd be a good idea to go ahead and get the protection plan because I have a small child. Well, I say small, but he's a rambunctious teenager. They explained it, for the most part, at the location. I bought it at Big Lots.

Extremely difficult to register a complaint! Took over one hour to register. Had to call several times to follow up. Total time spent on phone was over six hours for appliance cost $698.50. Except a couple, all other agents were polite, kind and soft spoken. Though not worth, had to buy this insurance again!

I purchased a lot of protection plans from Allstate. I'm very pissed with Allstate because I have some damage to some bar stools that I bought. I paid over $400 and they won't replace them.

Our claim was easy to file and was handled within 24 hours. We received our gift card to replace our weed trimmer through email and was able to gift another one ordered quickly. I would purchase another All-star protection plan again. I would also recommend to family and friends to purchase a All-state protection plan.

We bought a washer-dryer and got Allstate protection plan for it. Filing a claim used to be easy. I was disappointed this time because they were so inefficient. I got notice that they were going to FedEx the part needed to repair it, it will arrive on Tuesday, and the repair person will come out Thursday. Come Wednesday, the part still hasn’t arrived so called up Allstate to let them know there’s no use sending a repairman if the part needed isn’t here yet. Thursday comes and the repair person shows up anyway ‘cause he never got the message. It didn't get delivered until Friday afternoon. When the repair person came out, he still couldn't fix it, so it was all for nothing, and up to this time it still hasn’t been fixed.

So helpful and easy. I wish my new glasses I ordered were as fast! I will recommend this insurance to my friends and family. I really appreciate how smoothly it all went. Thank you for all your help and fast server. My friends and family were so surprised when I was really able to get a new pair of glasses replaced so fast.

The accent chair was accidentally stained. I contacted the customer service who in turn requested detailed information and then provided a suitable solution. They were efficient, responsive, and friendly. I highly recommend this service to anyone who is looking for insurance coverage. I will also use the service for future purchases.

My Vizio starting acting up early May and I read suggestions on how to try to fix the problem. But after 4 weeks, I was wore out, so I contacted Walmart Allstate and they handled my problem very fast and very well and replaced my tv with a newer same kind of tv. I could never complain. I would suggest them for any electronic item they would cover.

When I paid for the added warranty coverage for my new tv, I was not informed about the lack of physical coverage. I hung my tv on the wall from day one and I had help hanging it. I was very careful unpacking the tv and hanging it on the wall. Then one day, about 3 months after receiving the tv, I turn it on and there is a black spot in the lower right side of the screen with several lines going out of the black spot running vertically to the top of the tv. I file a warranty claim with the manufacturer and was denied and did the same with Allstate and was denied. All I was asking was a replacement tv, but because I was denied, I am now paying for a tv I can’t watch. Therefore, I will not recommend to anyone to buy the extended warranty and you need to make it clear that you don’t cover physical damage.

I’ve got two electric Razor scooters. They were bought the exact same day and the exact same time as a gift for my 15-year-old and my 8-year-old boys. When I got to the cash register, they told me that I can buy a three-year extended warranty for 20 something dollars. I’ve never bought a warranty through Walmart before so I questioned it to begin with. Because of the nature of knowing that these have batteries in them, which I’m not a huge fan of, I thought I might as well get the warranty just in case these things don’t hold up.

I’m very satisfied with Allstate Protection Plans and I’ve always told my friends to use them. They say they don’t need it cause they’ll just buy another one of the item, but Allstate is really well about making sure that if something happens, if they can get it straight for you, they’ll get it straight for you. They’re also very good at handling your claim.

I don't know what happened to Allstate this year. They changed something where it's just a pain to do it. I'm still in the process of getting the other claim approved ‘cause they got two claims mixed up, and they flagged my account. It's not as easy as it used to be. I have to send pictures over and over and it’s been more hassle than ever. It used to be a piece of cake.

My claim request was accepted quickly, and I needed very little documentation beside my receipt to get the claim approved. I was given options of reimbursement or replacement of my item, then being able to pick the item I wanted out of three choices. It was all done very quickly, and I am 100% glad I got the insurance.

Despite multiple emails back and forth, Allstate/SquareTrade refused to provide equivalent product despite the exact same vacuum being available. They Kept insisting on a cheaper replacement without equivalent features such as retractable cord, or parts that had nothing to do with why the vacuum no longer worked. Would not recommend.

I had some challenges filing a claim for my laptop because there was a lot of back and forth with Allstate and Costo. Allstate said it was still under the manufacturer’s warranty and directed me to Costco. On the other hand, Costo said the warranty had expired, they couldn’t cover it, and they gave me a copy of the receipt as proof that I had the protection plan on it. And it’s a good thing Costco was able to get ahold of an Allstate agent who verified the receipt and walked me through filing the claim on the Allstate portal. He sent me a FedEx shipping return label, I just shipped the laptop last Saturday, and that’s where I am at right now.

We filed a claim for my wife’s glasses because the lenses were scratched and so was the frame. That went very well. We submitted the information and Allstate reimbursed us for the glasses. That took less than a week, which was very quick. I would recommend using Allstate.

I filed a claim for my vacuum because the charger broke. I was going to call Allstate again because the replacement vacuum cleaner they sent me is not good. I’ve had problems with it. It doesn’t suction, doesn’t pick anything up, and doesn’t charge well.

I was having trouble with my refrigerator. It’s a Whirlpool, and I can’t get it to run even after having people come out to look at it. During the first year, I was able to get Whirlpool to fix it, but this time it hasn’t been a good refrigerator at all. I’ve been really frustrated with it.

My TV would turn on, but the screen is black. I provided the TV’s serial number when I filed my claim online. It was easy filing a claim but also time-consuming because Allstate took too long to respond.

At first, Allstate was okay. But then they kept giving me the runaround. The lady who first assisted me was real nice. They said it would take one day for them to decide. And then they said they had to send it to another department and they will make the decision.

I knew a lot of people had trouble with those 80-volt batteries for outdoor tools, so I purchased a protection plan for mine. Allstate Protection Plans was offered right there on the site, and the price was great. It actually worked out in the end, but doing business with them took way, way too many questions and way too much time.

I called the company I bought the dishwasher from, and they sent referrals to have it fixed with my warranty plan. And then Allstate sent me a box that was supposed to fix it. And then they sent out a repairman to put it in. And he couldn't put it in because it was the wrong part. Nobody called me to see what was going on. They just assumed that with error number 7 and they blankly sent out a part. They figured it was gonna fix the dishwasher. But it was the wrong part.

It has now been about two weeks since the claim was submitted, and getting service has been frustrating. An appointment was initially scheduled without clarifying with the service provider. When the service called, they canceled the appointment because they were unable to make it. I was told they would return the call once they determined when they would be able to, but I have not received a return call. I am still waiting for the technician.

Cellphone stopped working. Called customer service and was told to take it to a repair shop to have it looked at and repaired. Told your customer representative that the phone was unrepairable but he insisted that I take it into a shop delaying the inevitable phone replacement by about a week. The repair shop told me the phone could not be repaired and I called back customer service with this information. He then processed a phone replacement and was told that it would be 5 days for a replacement phone to arrive. Was without a phone for seven days which was not acceptable due to the stubbornness of your representative. He stalled the replacement for some unknown reason and you should change your procedure so a replacement phone could be sent out at once and not cause a hardship. I am not happy at all on how this matter was handled.

I have applied for a claim ** and it’s approved for replacement. But still it’s neither shipped and no status update. Reached numerous time to customer care but no resolution at all. Who can provide me an update or a resolution? Is this at least being processed or went in vain?

I purchased some umbrellas a couple of years ago for my pool and the little arms broke on three of them due to wear and tear from opening them and closing. The fourth one, the metal wire holding the round piece on top rusted out and it snapped. I filed a separate claim for each of them, and the process took almost 30 days to get resolved. I had to submit pictures and resubmit pictures. But every time I did call Allstate, they were very helpful, and my claims did get resolved so I was pleased. They sent me Amazon credits through email, and I was able to apply them to new umbrellas.

Just the experience over the years of having controllers break prompted me to get a protection plan. I had a PlayStation 5 controller fall off the dresser and it busted some buttons and messed up the circuit board. I submitted a claim for it because I had a two-year warranty with Allstate, and it took a couple days for them to get back. They offered side panels for a PlayStation 5 and an off-brand controller, which I declined because it was not what I had the warranty on, so they sent an offer back for a Walmart gift card for the full price. So, it all worked out. There were a few times it seemed like it was taking a little longer than I had hoped. But it was all automated correspondence, and I didn’t reach out to customer support.

I recently used Allstate Protection Plans for my iMac desktop. Actually, the problem was fixed. But suddenly, I couldn't really log into my Mac machine. It was spinning. I know I can maybe run it in safe mode or different mode, but my problem was I am not using the Mac keyboard.

My son bought me an electric powered lawn mower. I'm an elderly person. He also got the Allstate Protection Plans, so I could get it fixed, in case I had any problems. My son thought it was a good deal. One time, I filed a claim with them. It was great, because they did everything professionally. They gave me an e-payment option. They asked me if I wanted them to send me a check or if I would spend the money at Walmart.

I got an Allstate protection plan for my eyeglasses in the store. I’m 78 years old and I haven’t had any computer training, and everything had to be done on computers. So, I had to get somebody to help me, but even that somebody who knew a little about it took forever to get through and get the application process done. Everything had to be done on the internet and it made it awful difficult. I received an on-my-phone gift certificate, but I am not using it for glasses at that place anymore. They were terrible at helping me. I won’t buy their plan again.

Overall, Allstate looks like they have very good service. It was quick and easy to work with them. They have been efficient and helpful, and it is worth to buy the protection plan.

I bought a tent from Walmart. I usually don't get a plan, but it being a tent, out with the Boy Scouts in the wilderness, anything can happen. Allstate was only a few dollars more, so I went for it this time.

Allstate Protection Plan was beneficial to us. We got it from Walmart, where the phone was purchased.

I bought two protection plans from Allstate. One was online, and one was in the store for a fan that went out.

My cellphone came out of my pocket. It was in one of those pocket cases. And it hit the ground and cracked the screen. So, I filed a claim through Allstate, and it was easy. They were helpful. And the plan worked okay. I’m satisfied.

I was satisfied with Allstate Protection Plans. I had a claim for my lawnmower. I submitted it online, which was easy. And I told them that it wouldn’t start after a week. And I was also trying to clean the filter. They said it was cheaper to reimburse me and to dispose of the lawnmower. So, I bought another lawnmower at Walmart. It’s always worth it to get protection plans.

I had great experience with Allstate. Their protection plans are really good. I’m a good Walmart shopper. So, anything I get, I’m gonna get some protection on it. 

I bought a laptop for my daughter. And so, I just put the Allstate Protection Plan on it just in case. I purchased online and it was easy. When I filed the claim, I called them and they gave me instructions to try if I could get it to work. Then the next day, they sent me packaging stuff to send the laptop back. After a couple of days, I got a confirmation email that they got the product back. They kept me updated and told me they cannot fix it so they will give me my money back.

I filed a claim for my glasses and just did it all online. I didn't have to speak to anyone, so that was great. I had actually ordered new glasses before I filed the claim and then paid for them when I received the gift card in my email.

I ordered a treadmill from eBay a year and a half ago, and they recommended insurance for it. I had a small claim for the item with Allstate because it stopped working, and all went well. The claim process took less than two weeks. I started online, but I did not have enough information about my equipment, and so I then talked to a gentleman who was helpful. Then after that, it was all online again. Allstate and SquareTrade were timely easy to deal with. The closure was very satisfactory, so it was positive experience overall.

Allstate Protection Plans were excellent. Their customer service was great. The only issue with my first claim was that I didn’t realize they would send me the money back after I paid to fix my phone. They were supposed to send me $211 after the deduction, but I didn’t receive it until later.

I purchased an Allstate warranty for my PS5 because its manufacturing warranty wasn’t long enough. When I filed the claim, Allstate asked for my basic information and the serial number of my PS5. They provided excellent customer support.

Everything worked out good with Allstate. I purchased online a protection plan for the telephone. In making a claim, the rep I dealt with was good. Overall, it worked out all right.

I purchased a protection plan for some living room furniture from Allstate at the store. I made a claim for some pet damage and submitted it online. Having an extended warranty is very valuable if you can get the people to call you to come do the work. So far, the customer service has been good, but I still haven’t heard back from the contractor.

I purchased a protection plan from Allstate for my eyeglasses. You never know what’s gonna happen, so it’s a good thing to have. I ended up making a claim and filed it over the phone. The representative I spoke with was great.

Was allowed to pick replacement of countertop ice maker that makes nugget ice from around 3 choices. Took a couple of weeks but only had to check with Allstate once to see when ice maker would be delivered. So glad I took out the warranty and it had not expired. I was not charged anything for delivery of replacement ice maker. Allstate made it easy to go through process.

I purchased a couch through NFM, and I also purchased a 5 year warranty to go along with it! We are two SENIORS, and not abusing items! The couch started to tilt, bed would not come out smoothly,, and when we did get it out (took several people), and there was a gash in the mattress, springs came out, and is really unusable! Allstate wanted pictures, and then proceeded to tell me it was not covered! I wrote them back, politely, and demanded further action. They sent Danny, a very nice gentleman, who agreed that it would cost more to fix it than replace it, but I have heard nothing since (except this survey)! Please help me, as I purchased the plan in good faith!

I have several plans from Allstate and purchased one on ebay along with my Samsung Galaxy 7 Watch. A few months later and it's got all kinda of issues. Samsung isn't even. Able to figure it out so I file a claim with Allstate. They tell me to go to Samsung, I tell them I already did, they just repeated go to Samsung like I was taking to a wall, I keep telling them I already did until one CSR finally listens. We troubleshoot for 2-3 hours, finally offers a "Payment" of $20 less than the cost to replace. Whatever, I accept it. They go through all the terms, I sign and accept, they mail a check, I cash it, 2 days later I get a charge back because Allstate canceled the check and just sent a random email that went to spam because it was such a generic looking email. They provide no explanation. I now owe my bank $200 from this $150 after fees from the canceled check.

I have an Allstate Protection Plan which I purchased through Home Depot when I bought a new refrigerator. Plan was great until I had to use it. I registered through the portal and the only way to submit a claim is through the portal. However, the portal won't take my receipt submission. I've tried contacting them through chat and text and phone and nobody will help me. Plan is useless because I can't submit my claim. A waste of money. I do not recommend the Allstate Protection Plan.

The tablet will not turn on. After charging, the tablet will not start. Will not light up or show any signs of being g able to function. I only had the product a little over 30 days. I returned to Walmart, and was told to file a claim. I did and have not heard from anyone.

I have purchased many of the ALLSTATE Protection plans for TVs I have purchased at COSTCO. Recently, the 77" LG TV I purchased from COSTO with the ALLSTATE Protection plan failed due to a defective screen (the screen was turning off intermittently). After many rounds with the ALLSTATE customer service people (all of whom were working out of India and were very difficult to understand) to try to debug the issues they agreed to send a tech out. The tech didn't show on the first day but arrived on the second day. Two PCBA's were send in advance of his visit to my home. He used his remote control when he arrived for a few seconds on the TV and immediately said it was a bad screen. (I told him I told the ALLSTATE CUSTOMER SERVICE PEOPLE THIS many times because the LG self diagnostics test showed this to be the issue.)

Initial response was to take phone for repair. Turned out on investigation that would involve having to order parts, if they're available, and could take some time. Revised solution was to send replacement phone, which "finally" arrived and is in use. Note: Perhaps might not want to use USPS Priority Mail again. Phone arrived 3 days late and was just put in mail pickup, not signed for.

So, they are a total fraud. They denied my legitimate claim despite reaching them multiple times. They refused to provided the contractual services for our sofa cleaning. I am launching official complaint against them with consumer affairs & and with state of Missouri.

I’ve been without my refrigerator for three weeks and have two repair appointments cancelled on the day of. Allstate coverage has been a nightmare. I bought an LG refrigerator at Home Depot and purchased the extended warranty. The fridge $2500 fridge died in year four. We call Allstate. They say “someone will come out tomorrow between 8am and 5pm”. Nope. No one came. We get an email. “Your new appointment is in 2 weeks so I wait two weeks and then all day” and no one came.

Chair stopped working and was replaced amount paid. Was no comparable chair available at time so was refunded amount paid for the chair. Everyone was very helpful and it was taken care of in a timely fashion. I have only good things to say about my experience concerning the replacement of my chair.

I was not sure about getting the warranty. They always seem like a hassle to process. It wasn't the case this time! I am so happy with the warranty I got through Walmart. I got my vacuum replaced with no problem and very quickly! I got a check because they weren't able to replace the original vacuum exactly. I waited about a week or so and there the check was! Very cool. Thank you!

On August 24, 2024, I placed an online order that included an Allstate Protection Plan. I later decided to cancel the entire order on the same day, and Walmart promptly refunded the amount for the purchased item. However, the Allstate Protection Plan was not refunded, even though the order was canceled immediately. Months later, I discovered this issue when my daughter's tablet malfunctioned (another purchase), prompting me to request a cancellation of the protection plan.

Allstate keeps their word and stands behind their warranty. It has been easy through the whole process with my air fryer. I’m a senior citizen, and I spoke to a young lady and a gentleman. They walked me through it step by step. They were very kind, professional, and represented Allstate very, very well. They returned the air fryer. I’m just waiting to get a ride to the Federal Express office so I could get it and waiting for them to send me my compensation. I would recommend them and tell people to cover their appliances.

My experience with Allstate was 100% great. I purchased a protection plan for a PS5 online, and their website was easy to use. I did have to file a claim, and it was smooth. It took them two days to process it, and they sent me a check. I’m very pleased as a customer.

I have a PlayStation Portable, Collector's Edition. I had to file a claim for it because the left joystick on it got locked up. Allstate sent me a box and I put everything I needed to put in there. They gave me a free shipping label as well. I put it on the box and shipped it out. I kept an eye on it as it went through the process. I was following them online, like their process of looking for parts. They said it should take two to three days for them to do the repair. I was amazed by that. I worked in the video game industry and it was just take it apart, unsolder the left joystick, put a new one in there, solder it in there, and screw it all back together.

We purchased Allstate Protection Plans for our two tablets, TV, and computer. Filing a claim with them was pretty straightforward. I first filed a claim online, and then I got an email back with a claim number and a detailed explanation of what they were going to do. Then we sent the product back to them. They returned the product all repaired within the week.

I filed a claim for my cellphone and it was very easy. It didn’t take long, not even a month. When I went to get my replacement phone, there was a little problem with the gift card that was emailed to me. But the issue could’ve been on Walmart’s end. Other than that, everything is good.

My experience with Allstate Protection Plan was excellent from the first contact to completion of repair. They were timely and knowledgeable of my problem, and the parts were sent to me prior to the service date. The technician was professional and made certain everything was working properly before he left.

Dishonest company. I bought a used printer on eBay and bought the Square tease warranty. The printer broke after a few weeks. SquareTrade gave me the runaround for a couple weeks, then asked for a print sample. I sent a sample of a spreadsheet I printed. They cancelled the warranty saying I was using it for a business. They offered to “prorate” the time that had passed and refund me the balance I had paid them. When I threatened a small claims action, they agreed to refund the purchase price of the warranty. These folks are dishonest.

I was told that you were going to send me a shipping label 3 weeks ago. It is going on one month now. Your representative said that it was in the mail two weeks ago and I never got it. No one seems to know where the shipping label is coming from. Very unhappy with you guys.

My experience was not an easy road to a satisfactory outcome but eventually everything worked out. I only wish Allstate Square had referrals to facilitate the repair process but then the integrated disincentive would be countered. I did not give up, but came really close to just throwing the machine away.

The people were great. Patient, courteous, knowledgeable. It was a nice experience. If you need further testimony don't hesitate to call or message me at **. Your website needs however to be more friendly. At the beginning I had a hard time with the web links. I was being sent from one link to another.

So after almost 3 weeks of back and forth with Allstate they finally came to a resolution that I was happy with. I appreciate their patience in this matter another day and I recently bought a couple other TVs and have the Allstate plan on them because I'm hoping that this will be an easier process next time if something happens. Hopefully nothing does and I appreciate them finally coming to an agreement with me.

The service was quick, understandable, and very professional. Best I've ever dealt with. My son's VR charging port melted from regular use and it was simply repaired and sent back in less than 2 weeks at no cost to me. Overall it's was an excels experience! They understood my issue, walked me through all the steps one at a time and were extremely courteous and understanding. Great job and thank you!

The initial contact back from the warranty company was suitable - not short but not too long. Upon video phone examination of the warrantied product - an electric recliner, a determination was made to honor the warranty and order parts for repair. I received the parts in about 2 weeks. That same day when the parts came, I installed them in about 2 hours. The recliner is now back to full service.

Everyone was very helpful in the claim process and made it as simple as possible. At first there was some confusion on my part and after calling in a few times everything was settled in a very timely manner. Both Sam's Club where I purchased the plan and Allstate were very efficient and helpful throughout the whole process.

I am so pleased with all of your communication and explanations concerning this claim. I have found you and your representative to be the most professional, patient and understanding through this process. Thank you for that. After hearing so many nightmare stories about dealing with insurance companies I am so pleased to be doing business with you.

The forms and everything online were easy to follow and submit! It was less then 10 minutes to complete the form. I received an email shortly after submitting my claim. I was told it could be a week or so for replacement and to my surprise it was only a few days!

Dealing with Allstate Protection Plans has been an absolute nightmare. Filing a claim feels like going through 100 unnecessary steps—each more frustrating than the last. Every time I call, I’m told something completely different, as if no one has a clue what the actual process is. There’s zero consistency, and it’s incredibly time-consuming. I completely regret buying this bogus warranty. It’s nothing but a headache, and it’s honestly insulting how much runaround they put customers through just to avoid fulfilling their end of the deal. Home Depot is just as guilty for promoting and selling such a useless service. They should be ashamed for pushing this plan to loyal customers when it’s clearly not reliable or customer-friendly. Save yourself the time, energy, and disappointment—avoid Allstate Protection Plans at all costs.

My treadmill was powering off every few minutes and making a claim with Allstate only took a few minutes. They reimbursed me for the treadmill instead of a replacement. So I was able to purchase another one. I will definitely use Allstate insurance again in the future. Thank you for your help Allstate.

I am a field service engineer specializing in root cause diagnostics and I was denied a claim for a mechanical failure (banging and a leak) because they found bugs in the washer even though it's a known failure point for the springs to fail. It was even previously serviced by the manufacturer for the same issue loose bolts and bad springs. But they still attributed to bugs how can a bug undo bolts and cause a leak that was probably caused by the loose bolts?

On all of my claims, Allstate Protection Plans by Square Trade have been upright, straight and narrow. The call centers pick up promptly, answer my questions and get my claim resolved. There has been no problem that has not been solved in a timely manner. No games. No hard play. No runaround. I really don't waste my time writing reviews, unless I'm really mad or really really happy. I HAVE BEEN COMPLETELY SATISFIED!

I was giving a timetable of 5-7 Business days and 2 days for shipping but having gotten my laptop yet. I had to call to see why it was taking a lot. The reason was that they couldn't fix it at the original spot so it stayed there for like 2 weeks. I called again and it's finally got to New York where they can hopefully fix.

My tv broke. I tried to get you to fix the problem but I was given the runaround over and over. I finally got approval for a replacement. And the replacement was smashed so more weeks went past and finally I got the replacement for the replacement and it was smashed just like the other replacement. It was damaged in the factory. I was repeatedly told I have to wait for a email 1 to 2 days and then had to wait the same time until months has passed. I have asked for compensation. For all the runaround time aggravation.

Very prompt, excellent service. Ice maker no longer available. I received full refund after a year. I would recommend service contracts. I am very pleased with the company and the options of refund. I have dealt with All-State before and I have never been disappointed. I will continue to use them in the future

Do not go through Allstate for Apple Products. Everything you have heard that is negative is valid. I have led customer service teams and call centers for years. Clearly, they make it as difficult as possible to file a claim. They are referencing info on my receipt (once I finally got to a human), but can't find my protection plan in the system. This is with the receipt with the plan ID# in their possession. I also had to state the 20-digit receipt number 4 times and enter it manually during one phone call.

I had a very pleasant experience with the representative that promptly resolved my claim. Representative was very understanding and empathetic. Her whole demeanor and quick resolution changed positively my view of the claim process. Sometimes all it takes it to get a call back from the right person, I did and I couldn't be more grateful for it. Thank you!

I buy a lot of stuff on Walmart and I get the Allstate insurance with it. I filed a claim for my recliner but the website doesn’t help at all. You have to scroll down and try to find that item and try to put in the issue, you still have problems. There's no resolution. The website is not conducive at all. It took a while for the chair claim to be rectified when it shouldn't have been.

I always buy the Allstate warranty through Costco because I live in Hawaii close to saltwater and the electronics don't last as long as they're supposed to. Just a month ago, my TV I've had for a few years died. All the connections inside were corroded. So I went through Allstate and they replaced my TV.

I described the issue. Allstate tried resolving the issue with no success. Immediately sent me a prepaid shipping label the same day. I mailed it out on the following Tuesday and it arrived back to me on the next Monday. All fedex ground and paid for and fixed. Great service. Thank you very much.

I sent my PS5 to the authorized repair center because it had an issue, and customer service later told me that a technician needed to replace a part on the main board. However, when I got my console back, I realized they had actually replaced my original PS5 with a different, used unit—the serial number on the console was different from mine. What’s more concerning is that they didn’t transfer my external SSD to the replacement console. My external SSD, which contains important data, is now missing. I have contacted customer service three times about this issue, but I still haven’t received a solution or any update on the status of my SSD. I am frustrated because I was not informed that my console would be swapped instead of repaired, and now my external SSD is missing with no clear resolution from customer support. I need assistance in recovering my SSD or getting a satisfactory solution to this problem.

The process was streamlined and very simple to complete. The reps I spoke with were helpful and courteous. The only thing I would say otherwise is the pressure exerted to file things online only because I am visually impaired. Otherwise the process was quite enjoyable. Thank you very much for the opportunity to work with you guys. And again.

I filed a claim for a tv I had purchased from Walmart. The tv wasn't working g properly. The claims person from Allstate was very courteous and helpful in replacing my tv. My tv was delivered in a few days! I was very happy with the response time.

I called Allstate because our riding lawnmower was not cutting. It was the belt so I ordered my belt from Walmart then I took the lawnmower to the shop to get it fixed. I did what Allstate said to do. I email everything to them. About a week and 1/2 I received a email with my money. They are the best. They are so easy to deal with. If anybody asks I tell them to get Allstate because they are that good.

It was easy to file a claim with Allstate. I did it all online. The only thing was when they asked me for the name or the model number, there was no other option. There was an issue as far as the information that you wanted to look up and it wasn't something you could fill in. You had to look at the drop-down box to find that item. It says, “Is it made by this manufacturer?” and if it doesn't fall under that, then you have to figure out where to go. If you can't find what you're looking for, then it’s a little annoying. I found out I was in the wrong spot anyway, so it was a good thing they didn't have it. But it’s been very positive with Allstate. The protection plan itself is priced nicely and fortunately, when I had to do a claim, it was quick, easy, and painless.

I got a protection plan from Allstate for my kid’s hoverboard. I purchased the plan right through the Walmart website, and everything went smoothly.

Getting a protection plan from Allstate saved me hundreds of dollars when I had to file a claim for an Oculus controller. The process was easy and done completely online. I got a gift card for the replacement. Since one controller costs about $120 and we needed two, I’m glad I got the protection plan because it was only around $30 when we checked out.

I have the Bose Ultra earbuds and they're fantastic. I got the protection plan for them because of the price and it's a great product. I wanted to make sure if anything happens, then they’re insured, especially if they're in the ear and they pop out and get damaged by accident. But I didn't know I had to pay upfront with Allstate. Maybe if the cost were a little lower, it would be great. But I understand.

We’ve had very good luck with Allstate. We purchased it for all our kitchen appliances. I had a little trouble getting somebody on the phone, but the online part was easy. We had a guy come out and fix our stove. On the microwave, they just wrote us a check. We've already told our friends that it went very smoothly. It was awesome.

My under-counter icemaker failed, and I called Allstate to let them know. They were very prompt. The repairs would have taken as much or more than the new unit, so they reimbursed me for what I paid for it. I have no complaints with them as it was a very positive experience.

I purchased a watch from Walmart, and they asked if I wanted a warranty from Allstate. I decided to get it because I was having trouble with the watch and I wanted to be able to return it. I ended up filing a claim, but instead of giving me another watch, they gave me my money back.

I spoke with someone when I first did the initial claim. They sent me a notification that it was approved. They asked me if I wanted them to send money, but I said I wanted the actual battery charger. That's what I bought the plan for. They said they were gonna locate it and send it to me. I have not received it. It's been four weeks. I can see it online when I go to my protection plan. Evidently, they're having trouble finding it. Other than that, I had never run into any issues. I usually buy protection on my electronics and household goods because it extends the life of the product.

When I finally got the phone number instead of trying to go thru the email it was fast and efficient. The person I spoke with was courteous and knowledgeable. He got my problem taken care of fast. I received a replacement tv within a couple of days. I highly recommend getting the warranty for big ticket items. It certainly saved me.

Phone got wet and froze up. Screen went blank and was full of water. Put the phone in a bag of rice to try to dry it out but it didn't work. I was having trouble with it freezing up before it got washed by mistake, wouldn't dry out. Totally black.

I purchased a handheld Shark vacuum from HSN with a protection plan, but ever since I received the item, it wasn't working properly. The battery would die immediately. The first time we charged it at home, we did everything correctly. But then a female voice kept saying, “Battery low, battery low.” I didn’t understand it and got scared, thinking someone had entered my house. I’m disabled, so I was really scared.