Allstate Protection Plans Reviews

I thought it was a good idea to purchase a warranty for my tablet, so I bought one from Square Trade through Costco. I paid the warranty up front and the interaction I had with the rep was excellent. When I filed a claim, their customer service was able to assist me with my issue at that time.

My aunt uses SquareTrade all the time and had bought me a blender. She also got the warranty for me as a present. There's a number in the manual that they give with the contract. I could call that number and speak with somebody. I answered a few questions when I called for a claim, they got me a new blender and sent me a check through the mail. I got my money back and I got to get a new one. They’re very good to work with. For the money, it's worth it and I had a very good experience with it.

I purchased a two year warranty policy on 7/30/2015. My confirmation email was at 8:54 am and states coverage to start 7/31/2015 and end on 7/31/17. I have never received any reminder emails from them about renewing. I tried to renew online but it didn't recognize my policy number. So I called about 15 minutes ago (7/31/2017 11:34 am) and they say my warranty already expired because of the TIME IT STARTED and they won't renew my policy. Seems to me it should be covered until midnight at least... I will never do business with them again! It seems to me if I was willing to give them more money and they declined, can you imagine getting them to replace your phone if it's damaged? Thank God I never had a claim! NEVER AGAIN!

I bought an electronic toy and it’s not a 100% sure that it will work always. My son is playing with it every day and if it breaks, I could refund my money so I got a warranty from SquareTrade through Toys R Us. The guy who talked to me was really good and making the payment was very easy because it already charges to my Toys R Us credit card. Then, I had to file a claim and when I called their company, the guy who talked to me was really nice. I told him the problem and he gave me a confirmation that I have to accept and sign it and in a few days, I received a check. The warranty is really valuable and their company is great. I’ll definitely recommend it to my friends.

I cancelled 5 SquareTrade policies back in March 2017 and now we are in mid July 2017 and I am still looking for my refund check. I have called and spoke with them and emailed copies of the documents they have asked for five separate times, every time I get someone on the phone I go through the explanation process again. I have spent hours on the phone with them trying to get a refund of two-hundred eighty dollars back without any success, the first line of phone support I believe are trying to help but they don't have the checkbook. I have been in a discussion and on hold again with support as I type this complaint, I will again waste an hour on this call to receive a promise that will be worthless.

I purchased my LG 47" LED HD TV from Amazon nearly 4 yrs ago. Last February the LED lights blew out and I filed a claim. Relatively simple, just call the number, provide the information, run some troubleshooting test. I live in a rural location and had to take it to a repair shop. Wayne ** was very helpful and well informed on the subject. After contacting SquareTrade with his price on the repair, my TV was replaced with a brand new LG. It was a little bigger, 1 HDMI port vs 3, but given my warranty was due to expire in August of 17, that $75 extended warranty is worth the cost.

I submitted a claim to SquareTrade but they wanted me to take the device to a service center which was in the next town. They said that that’s who took SquareTrade, but when I called the company, they said they did not. I would have to pay for it myself and then SquareTrade would reimburse me. But I ended up sending it in and they let me know that it couldn’t be fixed. They just didn’t have a check for the cost of the phone. Still, the process of the claim was easy and having an extended warranty is very valuable. Overall, I was happy and very satisfied with SquareTrade.

I am impressed by the customer service I received and how quickly I received my refund check for an item I bought from Sam's Club over a year ago. The extended warranty wasn't expensive but it paid for itself when the Canon printer decided to go south on me; pleased as we barely printed a half of ream of paper in 14 months.

SquareTrade was offered through the vendor that I purchased my phone from. Whenever I submit a claim, it’s super easy. My experience with them has been great.

I am very satisfied with your work. I would recommend to everyone. I received a new Fitbit and very pleased. The time frame was absolutely amazing. Thank you for a job well done! I made a phone call. The representative was very helpful to me and talked me through the proper steps. Thanks again.

The NuVision tablet wouldn't turn on. So I called SquareTrade to make a claim on it the tablet. The first person help try to help me get my tablet working. I was at work so he send me a email to follow to see if I could get my tablet work. It didn't work so, the next day I call again, talked to another person, told him that did work with that email the first person send me. The second time I send the tablet in so they could fix. Your company is great!!!

I purchased my son’s iPhone and it came along with a SquareTrade warranty. He dropped it and the screen broke. I called one day and the lady was very helpful. SquareTrade's customer service is great. They kind of walked me through the process so I'm very satisfied. Every time I call, the experience has been beautiful. SquareTrade is a great team.

Everything was fine, they called me to know more about the problem, I explained And everything went fine. Also every process was well informed, the letter can not be sent to my home but they told me And I have another direction And everything was fine. Thank you.

I was never so happy to have taken the SquareTrade warranty on my chair at Staples! After 2 years my chair broke in a way they couldn't fix. I received my money back within a week! I will never be without it again and will always buy at Staples!

I am 4 years into a 5 year warranty on a Samsung stove. The front digital panel and thermistor in oven went out. Warranty claim handled quickly and with no hassles. I have always been pleased with your customer service.

I filed a claim because my Epson printer was not functioning correctly. At first I was hesitant to call, I was afraid of getting the run around about the warranty. I was very satisfied with how quickly my issue was resolved. I repurchased my Epson printer and didn't hesitate to purchase the warranty again. Thank you so much for the amazing service.

I've had to have my wife's phone fixed 3 times and they fixed it with no problems. Service was fast, friendly and I have my product back within a week. It's hard to get good service. The SquareTrade makes it easy. No hassle, no fuss just good service. Thank you guys.

Great product, great service and turnaround value for monies spent. Good on the phone. Only problem is there should not be a requirement for how long my response should be. This is becoming quite aggravating if I got submit one more time and it doesn't go through my thoughts on how good the service is will change.

I contacted SquareTrade because my coffee maker was not working after 4 months. They in turn contacted the manufacturer and the manufacturer said they would replace the coffee maker. That was on June 2nd and I have not yet received a new coffee maker. If I do not get it soon I will contact SquareTrade again. The employee I spoke to was very helpful and spoke English.

I had a faulty Cuisinart coffeemaker which the manufacturer replaced. SquareTrade was most helpful in transferring my previous product to the current policy with ease. Everyone I spoke to was professional, kind, friendly, and productive. I expected difficulties but not materialized.

At times it felt like I was getting the runaround. But everyone I spoke with was very nice. But when it was all said and done I understand that they were just trying to do the right thing and was doing their best. Thank you SquareTrade. You did your best and no one can ask for more than your best. At the end of the day I was so thankful that I had you there for me.

Very impressed with your customer service!! I always get your warranty but never had to use it until now!! Thank you so much!!! My desk chair was coming apart on the arm rest and leather peeling!! I love the chair!!

Guarantee was almost two years old. Honored with no problems or hassles. All representatives I spoke with on the phone were courteous, professional and helpful. I would recommend this product to everyone and I wish it was available on more products.

We appreciated prompt attention when Epson all in one printer failed and warranty provided replacement funds. We repurchased the Epson as we liked its features and chose to buy same model. Helpful agent worked with my husband to make this happen.

You were terrific with sending a prompt refund and I do greatly appreciate it. I did ask the representative that I spoke with the first time to replace the tablet. It is my granddaughter's so she needed a new one. But when I called back the second representative stated that it had already put in as a refund and could not be changed. So we did not get a replacement. But the refund did come promptly. Thank you.

I purchased this warranty when I purchased the dehumidifier thru Amazon. When the unit quit working I contacted SquareTrade and without hesitation they returned to me my purchase price for the unit. I was very pleased with the service I received from SquareTrade.

The screen cracked when my Samsung fell. Square trade sent me a check to replace the phone. I have replaced the phone with minimal interruption. I am very happy with the service I received. I would recommend SquareTrade to everyone.

I had problem contacting Microsoft for my keyboard and was sent an email from SquareTrade saying your tech department could help. When I called your tech support department, I was told they could not help me. I still don't have a working Microsoft Ergonomic keyboard.

Excellent experience with SquareTrade! Was having issues with phone and one phone call to SquareTrade... they replaced phone and had the new one shipped immediately. Customer service was professional, polite and knowledgeable. I would highly recommend SquareTrade in the future.

Got new tv... No problem. Customer service very helpful. Thanks for the quick response with no problems. I would gladly use your services again with no qualms or hesitation. Able to get what we wanted with your assistance and caring services.

The only reason I am leaving a 3 star rating is because of the good customer service I had with SquareTrade. We had a phone that was broken and needed replacing. SquareTrade sent us three phones that were with a different carrier than we had. Once I complained loud enough about being without a phone for over a week due to their mistakes, SquareTrade agreed to mail us a check to cover the cost of a new phone. They made us whole in the end, but what I had to go through to get there was not worth it. I hope this was an isolated incident or SquareTrade won't be around long if they keep this up.

Was informed by Staples to go thru SquareTrade regarding a broken printer that was still within the warranty time frame. Although the first person I spoke to was a bit difficult to understand, the second person was clearer and very helpful. He was polite and said I would receive a refund check within about 5 to 7 days, which I did. It was a positive phone call.

I had to call SquareTrade 5 or 6 times. I went to the Apple store 3 times before I was finally told they would replace the phone with overnight mail. I was so unhappy with the experience I picked another insurance carrier for my new phone.

Laptop went dead, was not charging. Thought I needed a new one. Went to Best Buy who told me it was the battery. They recommended Batteries Plus who didn't carry them. Finally got a hold of tech support to find out only had to be reset! Tech support was very helpful and got me back on track.

Positive experience. No hassles. Quickly resolved. Staff was courteous. Initially had to contact Staples, later heard from SquareTrade. Promptly emailed me the amount to use at Staples. I was having problem submitting the original Staples invoice, they patiently waited till sent it.

SquareTrade an AWESOME plan to have. Customer service and making a claim was so easy. They handle everything for you and always tell you not to worry they will handle it. They put your mind at ease and also let you know that it will be repaired or replaced. They are quick at and your repaired item back to you. Thank you SquareTrade.

The machine was working fine for a week then all symptoms acted up again... I am sick of this machine... I have to manually shut down machine to restart it. The Ctrl, Alt, Delete does not work. I ran all malware software and I am still having the same problems...

Great customer service! Quick, fast, easy and hassle free! Would definitely recommend to a friend. My replacement phone arrived within 4 days and I was ready to use my new iPhone immediately. The experience I had with Square Trade had me thinking that all insurance companies should take the time and make the customer happy as I was with no problem whatsoever.

I'm very impressed with Square Trade. The customer service responses are quick and questions are explained with clarity. In addition, every Square Trade employee I spoke with was gracious, extremely so. I have several Square Trade contracts and will purchase Square Trade warranties in the future.

Stereo Overheating - Although I had a little trouble understanding the representative's heavy accent, she confirmed that a repair person would call me to set up an appointment. Instead, I received instructions to ship the stereo to a repair shop. This is not a satisfactory response. I am disabled & this is a major inconvenience. Had I not been informed that someone would come to my home, perhaps I would not be so agitated.

Bought a Joovy double stroller from toysrus.com. The frame was bent. I dealt with manufacturer for over a year until my insurance plan was active. Called SquareTrade. Set up a claim. The gentleman was fantastic. The process went rather quickly. I sent in the information that was needed. Receive my check within 3 to 5 business days. Excellent service.

I had a good customer service person who walked me through the steps and was very pleasant. It was simple. Thank you for your service. I would recommend the company to my friends and if it was offered on any other equipment I would purchase the warranty again.

Recently, I was having some issues with my lawn mower, so I called the customer service team at SquareTrade to file a claim. They were very pleasant. They worked expediently to resolve my issue and I was very pleased. I was much impressed with the turnaround, the way they were able to communicate and handle the issue as quickly as they could. When the lawn mower couldn't be fixed, they were able to have me buy a replacement as they had promised. I had an excellent experience with them and with this experience, I would say that having an extended warranty is extremely valuable. In fact, I am a SquareTrade customer for life from now.

The first warranty I got from SquareTrade was on an electronic device that I bought at Sam's Club. I had talked to SquareTrade on the phone when I had an appliance replaced and the people were great. They were very helpful and told you exactly what was needed. And there was no talking down to you either. I was very pleased and pleasantly surprised because I did not expect it to go smoothly as it did. As long as you had what they needed, everything went great. You have to have the original receipt, the serial and model numbers and the folder with all the information. I had all of that handy and knew what was covered and one covered the general stuff for the most part.

When my wife and I had our first child, we bought a crib from Toys R Us and they offered us Square Trade warranty for it. Insurance is never a bad idea, so we went for it. Sure enough, there were some finishing issues with the wood in the crib that we purchased. We filed a claim and there was some registration that needed to be done online. After that was all recorded, I called in and spoke with a representative, and he asked me a few questions to verify whether we were up for the warranty or not. Then he said, "Okay." When they saw that our claim was a cause for warranty, they cut us a check, and that was great.

A year after I purchased the SquareTrade warranty from Costco, I had problems with my computer. So I contacted the customer service team at Square Trade to file a claim but I didn't know how to activate the warranty and use it, and I had never registered it. They looked up the receipt and said, "We'll activate that for you." They registered the warranty for me and got it active, and told me how to ship off my computer, then they sent me some stuff to send them the computer with.

I was sent a phone that was out of date. Old software was not able to install my phone list and pictures... your tech was unable to fix or did not know what was wrong. Took to a local cell phone repair service and they took 2 days to put new software and cost me $35.00. If you don't check your phones before you send them out you should.

Still waiting for replacement phone. WHY when I was told I should receive it in 3 to 5 days. What is the problem? What else do you need? Acc # **. Is that it? I am allowed to ask questions because I did not receive my replacement phone.

When I purchased my big TV nearly 3 years ago, I made a change in my buying habits. I bought the SquareTrade extended warranty for a couple of reasons. #1, it was an expensive purchase and I wanted the security beyond the manufacturer's (fairly short) standard warranty. #2, it wasn't that expensive so I thought, "I've wasted more money on a couple a spendy coffee's, this is a good purchase." Lo and behold, nearly three years after that purchase, I needed it when the TV failed.

Very satisfied with the service received. Excellent and prompt communications to solve the problem. Follow up and updating about the repair status and product delivery were very satisfactory. Telephonic conversations were precise and courteous.

My experience w/ SquareTrade has been excellent. Got approval. Apple Store Manhasset fixed screen. Paid $149.00. Forwarded receipt to ST. So far haven't received any reimbursement. Please advise. Thanks.

I have a pleasant experience with customer support. Alex was so professional, knowledgeable and patient. With the company have no hassle at all. Thank you very much for the prompt refund.

I had a defective chair that I bought from Staples with a SquareTrade warranty. You were very easy to deal with and extremely prompt in sending me the refund check. Thank you very much.

I gave my service plan information, took few minutes and I was told a check would be to me in a week. A week later I got a refund for the office chair. I was amazed how easy and nice customer service was.

I wasn't sure what to expect when I called about my broken item. Very happy to say my issue was resolved quickly, probably took all of 15min on the phone and got my refund in less than a week. Was able to replace my item as if nothing happened. Thank you!!

I'm a new customer with the carrier. Upon receipt of my new phone I quickly learned that the charger when placed into the phone could not be removed. It was stuck in place. I then informed, ultimately, I spoke to a marvelous Square Trade customer service agent. I believe his name was Elias. I appreciated his attitude, which seem to say, "I'll get you through this." He was sharp and professional.

"Items are repaired the day they're received and overnighted back to you for next-day delivery." Copied and pasted from the 1st email I was sent being told my item was being warrantied. And then they sent it back 2 day FedEx. After having it for 3 days, to be fair, 2 of those days were Saturday and Sunday. But especially given that, you'd think they would get it back to you as quickly as I was led to believe.

Was given several local dealer for repair, went one, they are no longer in business and the others would not service. Ended up sending in the phone, repair time was quick. However the phone stopped working after 4 days.

This tablet was dropped and I called and spoke to the customer representative and explained that the screen was cracked and also it would not boot up. The item was returned with a repaired screen but the operating system was not working even though the functionality checklist was complete. The checklist was pencil whipped and that's very disappointing.