Allstate Protection Plans Reviews

Easy claim filling, excellent followup and customer service.

The customer service was great. They instructed me how to check for tv issues. My tv completely died. They sent me a choice of equal tvs. I made my selection and it arrived within 2 weeks. Always get a protection plan!

If I could give this company negative stars I would. Purchased protection through Home Depot for my washing machine. Plans says appointments within 2-3 days in most areas. Nowhere does this say doesn't include weekends. It's always 4 days before anyone shows up. Their technicians aren't actual technicians. If the problem is intermittent, they will just leave. No taking apart, checking wiring, taking measurements. This will leave you with a still broken appliance within a week. It's impossible for you to get a technician back out, because it has to be escalated to their escalation team. That team won't call you, you just have to wait around and watch your email. Hope they respond in a timely manner. Which doesn't happen, and you have no way to contact them direct. Call Square Trade and get lip service from all their agents. You are better off throwing your money in the trash than buying anything from this company.

Awesome customer service. Very helpful and knowledgeable.

This is one of the worst customer experiences I've ever had!!!!! I was ghosted twice on the same chat LINE after giving all the details twice of my situation!!!! Then finally the 3rd chat agent gave me a totally unacceptable answer, without fixing my problem. My appliance is still not working properly. It will likely quit working --- as soon as my warranty expires!!!!!! This is a scam ----- that I paid for!!!!!! I want Allstate protection plans to be exposed for the deceitful scam that they are!!!!!! I am totally disgusted and wish I could sue allstate!!!!!!

Wasted two half days not working because of dealing with stupid system they have. Man comes out today of course two hours late from time slot they said! He gets here and of course he says they ordered wrong part for our wash machine! Of course talking to someone assuming in another country for cheap labor that absolutely did not have a clue what he was doing! Never again. Allstate warranty tried harder to not fix the problem and not pay! Don’t purchase this warranty!!

Pathetic. I bought a plan for 14.99, they charged tax, they took taxes from me, but they will not refund my tax portion. They will only refund the "purchase price" minus taxes. This is just plain theft. I'm reporting it and charging back with my bank. I don't care if it's 2 dollars. It's theft. Imagine the money they make by overcharging us and "taxing" us then refusing to refund a plan that is refunded with in 2 days. screw this company.

The customer service representative was very helpful, professional, and responsive. However, I was disappointed with the service provided by the contractor working with Allstate Protection Plans, Advance Appliances. The contractor’s lack of professionalism, efficiency, and punctuality made the overall experience unnecessarily frustrating. I reported my concerns to the Allstate representative immediately as a formal complaint regarding the contractor’s service. The representative was understanding and responsive, and quickly identified a solution to address the issue. I appreciated the representative’s willingness to listen and take prompt action.

If you have another warranty available, try them before you try Allstate. What I should have done was find out if that was the only warranty plan that was available. You just go by the notion of a warranty plan is a warranty plan, and who's to say that I will ever have to use it? I'm getting it just in case, just like insurance. So, I went ahead and got it.

Had to fight every step with this protection plan. They tried to implement a new plan that I had not signed up for.

I purchased the insurance for a used laptop that I bought on eBay. The laptop began having issues with freezing. I spent many hours diagnosing the issue, only to find out that it was beyond my capabilities to fix without having to open the laptop. I filed a claim The claim filing process took approximately two hours, which is unreasonable. I was on the phone or chatting with an agent online. I was finally told to take the laptop to a local repair shop, and if the repair was under $120, to have it repaired, and Allstate would cover the cost, and if the repair was over $120, that All State would reimburse me for the laptop.

I was very disappointed when calling in for a claim concerning my refrigerator. I was told I needed to unplug the refrigerator and remove all my food to see what the problem might be. I am in my 70s and unable to move a refrigerator. I wasn't given any other choice and needed to complete my own troubleshooting before having a technician come to my home to determine the problem. I decided to cancel the claim and live with the issue. I paid for maintenance when purchasing the refrigerator and shouldn't have to do the technician's job. I should get some of the money I spent for the warranty back since I'm doing the technician's job. This is a terrible process to go through!

They are prompt with their response to your claim, and resolve the issue within hours or within a day, as long as the claimant submits the requested documentation or proof of damage, promptly.

ALLSTATE protection plans are awesome. The claims department respones was fast and my device was fix quickly.

I bought the Allstate protection plan for my daughter’s MacBook, and when I submitted a claim, it was frustrating. The first time, they didn’t fix it correctly. I had to send it back because my daughter was having volume issues with her MacBook. Allstate should make it less frustrating for the customer because when I had to keep calling and repeating myself about the same thing, it was almost like something was going on internally with the conversation. They could have done much better with the communication. I’ve never seen anything be rushed so quickly, so that’s probably why they missed the first one. When I had to send it back the second time, they worked on it quickly and then sent it back quickly as well, so I ended up having to send it back. It’s just like taking your car to a shop to get it fixed and then having to bring it back because something wasn’t done correctly.

I didn't know what to expect when I was asked to send my kid's phone to a repair shop especially since there were none in my area. I started wondering why I purchased a protection plan. The customer service rep was very understanding and offered an alternative solution. Having a protection plan came in very handy after my son's phone broke. I will continue buying this type of protection plan for larger purchases. Overall, this was a great experience. Thank you!

Nice and easy, and quick shipping of replacement. Thank you!

Very pleased with representative who handled my claim request. He was very professional and handled my claim quickly. Received notification of shipment of new phone in a very timely manner.

There were several connections needed to get to a person to help with the claim situation. Once I was received, the person was understanding and very helpful. A more direct phone line would have eased some stress and moved the experience to a "5 star".

My claim was handled quickly and completely. I am satisfied with the results.

Service was excellent. After doing the initial troubleshooting via phone, then approving the warranty eligibility, the mail-in, repair, and return process was completed very quickly. My MacBook was sent in on a Tuesday and I received it back the following Sunday. It was repaired the day after it arrived at the warranty center.

I appreciate the prompt resolutions and found the chat options to be particularly helpful.

Circuit board on Kitchenaid Oven/Range was not functioning properly. If the oven was used, it would not turn off without turning off the circuit breaker. Parts were ordered promptly, but the wrong parts arrived. They reordered the parts and the serviceman replaced the circuit board without incident. Everything is now working perfectly.

Was having small, dark particles on clothes and in tub after wash cycle completed. Ran 3, hot-water, cleaning cycles with Allfresh which only seemed to make it worse (more particles). Tried to get the bottom washer plate off to look for crud underneath but was unable to remove bolt. Contacted Allstate Warranty online for help, describing the problem and what I had done. Response (email) was almost immediate. Local repair service contacted me the next day, scheduled an appointment for a tech to come and further diagnose/repair the problem. He was able to remove the bottom tub plate, finding a great deal of scum needing to be cleaned out, although he said compared to others he had seen, mine was fairly clean. No other problems were found. But...

We have received the wrong part twice. I don't know if the correct part has been ordered yet. The repair technician is waiting for us to get the correct part

Agents were helpful and thorough in assisting me to get my freezer repaired and also to obtain a food spoilage reimbursement. A+++

They did fantastic for every claim I made from day one and eventually replaced my washer when it was time to do so. It was well worth the money to have that extra security blanket on an appliance we use every day.

My experience with Allstate for a claim on my washing machine was simply outstanding. I submitted my claim on a Thursday, and had a check in the full amount on Monday. I have never seen anything processed so quickly and painlessly. Thank you, Allstate.

Overall it was great. I was not aware we needed new hinges for our oven door. Your staff knew and ordered the required hinges. They arrived on time, the technician called before his arrival. Once here the repair went smoothly and quickly. He was very friendly and knowledgeable.

Bought a 85 inch tv from walmart in Chico CA, was told several times on the day I purchased the product that Allstate extra insurance covers screen damage by the electronics department manager at the time of purchase, so trusted walmart and purchased a allstate warranty, tv became damaged on the screen and I called back the same department and contacted the same manager, she informed me to call allstate warranty and I was covered, no problem, I informed them I had already and was told absolutely no screen coverage, the manager said she was to told to always say it includes screen damage, she stated give me a moment and then started reading walmarts warranty back to me, in middle of reading terms I heard the comment THOSE RAT B-----------, something to that affect, she then stated she was again told those were the right coverages and that someone higher up would contact me back, we will see what happens,

Does not honor the extended warranty! Appliance caught on fire in our home while their technician was there, and they denied the claim stating it was a water issue. None of the service tickets state anything about water.

Updated on 08/13/2026: Company stated they will send replacement due to parts not being readily available to fix the TV, I am expecting a replacement within a week and will update when receiving it.

One of the hinges on my son’s laptop was broken and I started the process with Allstate online. It was great. It was relatively easy once we identified the laptop because we have several on the plan. The reps were very informative and made the process very effective. Allstate provides the convenience of getting my product repaired.

I will never recommend this compay to anyone. I filed a claim on a hoverboard and got the runaround talking a old claim of a lock that I was told they would not cover. I had to present receipt and pictures of hoverboard and then was told to present pictures and receipts of lock. After presenting I was then told and asked about luggage claim. Received a message that claim was approved and now received a message they need pictures and receipt but not stating for what. A complete runaround and I feel this warranty company is a major scam artist, and something should be done about this. To take customers money and do not want to honor the claims. I will not give any stars. I would tell everyone I know to not purchase from them ever.

The Fitbit Luxe quit charging completely and started doing some strange things. I changed chargers and that didn't help. But I've had one before, and they only last about three years. It's just the product. The little batteries, which are small, can't be replaced. I tried submitting the ticket to Allstate online, and it’s hard to navigate unless you have a person to do it for you. The website wasn’t that easy. I just wanted to speak to a representative and I finally got to a person who could help me. I spent 30 minutes with him and we thought we had it done. Then he said their system was down and I would have to call back. I said it took me forever to get to him and I can’t call back. But we got cut off.

My landline box was covered with Allstate. When it quit working, I filed a claim over the phone and the rep who helped me out was good. I'd recommend Allstate.

I had an appt scheduled for 8/3 with an 8am-12pm time frame. I have an email stating that the appointment was CONFIRMED and there was a button to track the appointment, which also stated that the appt was CONFIRMED. At 11:15am, I didn't hear from anyone regarding the appt, so I reached out to the listed technician to find out I had no appt! Then they state they could fit me in the following day. Then a few hours later, I get a call that they don't have a technician and now need to move the appt out for days. The tech company explicitly told me that Allstate just provides a day/time that is NOT confirmed with the assigned tech company and that the customer must call to ensure an appt has been actually scheduled. I don't get it. The email and subsequent information states that the appt was CONFIRMED. Why would the information provided to the customer be incorrect? I would be leery of anyone writing a positive review here.

The Tech saw a quarter-sized puddle of water under the steam vent and said my wall was leaking and voided the warranty. The level of incompetence on this is staggering. If I could give a negative star I would.

I was supported throughout the whole thing because doing it online by myself is confusing to me. They have that option to help you do your claim person to person. I sure hope that option stays like always. Thanks so much. Be blessed everyone. Amen.

We purchased Allstate through Mint Mobile. I have an iPhone 15 protected. I did a claim, and the process was straightforward and easy. We just haven't heard back if the returned phone was processed successfully yet. The customer service is very good.

I filed a claim for headphones and it was a positive experience, but I have one negative comment. Allstate offered me the same product that I had purchased that I had trouble with. But they offered me another product that was worth less than the product that I had originally purchased. So, I didn't agree with that. But on the other hand, the process wasn't too difficult to submit a claim. It went smoothly. But I don't like the level of product that was offered as a replacement.

I'm a warranty freak. I like to put warranty on things because they come in handy. It's about $2 or $3 and if the warranties last for two to three years, you can't beat it. Throughout the years, I've replaced several pairs of earbuds through the protection plan. Recently, the earbuds stopped charging. Once I figured out what the claim was first, I went online and placed a claim there. The process was easy. However, I don't think it gave me an option to take the money instead of the replacement, 'cause the replacement sucked. I had to still end up buying me another pair. They were $20, but it was a different kind. It was compatible to my phone, which is an iPhone. This is the first time where I got the earbuds instead of the money so that I can purchase my own. Other than that, I'd tell others to sign up for Allstate.

I had two claims, a recent one for HP Printer was been completed with payment on July 15th 2026. (THANK YOU.) The 2nd claim was started March 04 2025 and it took me awhile to find a replacement for Allstate Protection Consideration. It was been completed with Like-Replacement Ordered July 19th 2026. The estimated delivery date was for July 27th 2026 and (WOW), It arrived July 22nd 2026. (THANK YOU.)

Allstate made it easy to file a claim for my refrigerator repair and provided some names of local repair providers in my area. They also made it easy to file the claim for a reimbursement. Well pleased with the service I received and would recommend this service to any of my family and friends.

It's so confusing right now because every time I look around, I'm getting something from Allstate or National General. It's just messing me up because I'm not sure what I got and what I don't have. I need to call them today because I'm supposed to have hazard insurance.

I am very satisfied with the service that was rendered. The prompt response to my claim, The communication throughout such as step by step instructions prior to shipping my item, When the item was received, Updates on the status, When the issue was resolved and Shipping back details and Notifications. Happily it was received back and the Issue was resolved. Thank you so much.

I've dealt with many protection plans; none are faster than Allstate. I had major scratches on my eyeglasses. I sent them the required information, and they sent me a refund within 2 days. I had my new glasses in less than a week. Thank you, Allstate.

Everything that I dealt with from Start to finish was great! I was updated at every step and pleased with the whole experience! The shipping process was great. I didn’t have to pay for the shipping there or back.

I got an Allstate protection plan for my washer/dryer from Home Depot and I've had to submit a claim with them twice. I did it online, then I had to call. The rep I talked to was very kind and the whole process was fine. I give them 5 stars.

Initially I was skeptical because I had issues getting ahold of support; however the system was down on your end (bad timing). The process had a checklist but it all made sense and I was happy with person who navigated me through the process and the end result.

An extra part was delivered the days after the whirlpool stove repairs. Not too sure it’s operating correctly. Supreme repair’s said to wait for another use of the oven before installing extra part or call Allstate to make another… It took very long for the oven to cook the dinner. We shall see what happens.

My claim has still not been addressed. 2 representatives have told me they were escalating. I would get an email with next steps. That has never happened. I have to now contact them again and try to figure out what can be done. I have never had any issues in the past, they have always been easy to work with.

Hey unprofessional Company Allstate - customers are in bad hands.😜 Thank you for Email and asking for my feedback. I was waiting for this email since last week. Anyway coming to the point. Allstate Protection Plan claim_**.

I've got seven different items with an Allstate protection plan. I usually purchase it online as I'm buying an item. I had one of those air fryer oven microwave combos and it was broken down. Filing a claim was easy. It was mostly through chat and they did great. I liked their services. I liked them a lot.

I have multiple purchase protection plans with Allstate. Most of my merchandise that I purchase is through Sam's Club. So, that's where a lot of my protection plans come in place because I believe that's the only one that they have to offer. So far, it's been a good experience. When I had an issue or needed to file a claim, everything worked smoothly. It's probably three steps and you're done. Then, once I got those three steps done, I was able to get my money back in about three days. I've filed claims for random incidents that happened. I was working and my glasses broke on me. So, I had to call them to file that claim, and they made the process as smooth as possible. It was very quick and easy. I was able to get my refund so that I could repurchase the glasses that broke.

Great service! From beginning to end! I’m so glad and grateful to have purchased protection. Extremely helpful, easy instructions, overall excellent experience and service! Quicker and better than I expected.

Service on a dehumidifier was quick and response great. It was replaced by a different model, making sure I was accepting this. Process and people were on the mark. If I needed assistance in filing a claim, it was available by helpful, courteous customer service people = both with chat feature and with phone assistance.

I got five power tools from Lowe's. This is my first set of electric tools I've ever purchased and I didn't know how long it would last, so I got Allstate's protection plan to try it out. Having it has been very valuable. When the drill malfunctioned, I submitted a claim online and everything was taken care of. The drill was repaired and sent back.

I sent in a claim for my refrigerator. The filter was leaking when we put a new filter in and it was wherever the filter screws into. It was a bad part. The claims process was very easy. Allstate was really good. The first time Samsung sent a part, it was shattered in the box. When the technician opened the box, the part was broken. So he had to reorder it. The whole unit that the filter screws into was leaking. So it was that whole section right inside the refrigerator. When it's all said and done, they did great. The coverage is worth it.

When dealing with Allstate, make sure that they explain everything out, they clearly understand what your problem is, and that they're going to address that problem, not everything but that problem. I had a claim for my refrigerator and it didn't work out like it should. The problem was the small tubes just freezes over and you have to chip it up to break it up. The large cubes work fine, but the small cubes don't. I told Allstate that and they supposedly sent out parts. But they sent out the wrong parts. They sent out the large cube trays and plugs, not the small ones.

Don’t ever buy an appliance through Costco and buy an extended warranty! It take hours to get an appointment. First you need to call Costco and then they connect you to Allstate, 3 1/2 hours on the phone. You need all of your receipts to send to them and then they schedule an appointment at least a week later. I had a service tech here yesterday for my dishwasher and guess what he left a part in my sink. I called today and I need to wait 2 days for someone to get back to me! Run, don’t walk from these two companies for extended warranty and appliances. Go to PC Richard. So much easier to Deal with … One phone call and done!!

Allstate was great. We had a claim on the washing machine which we thought was a lemon. GE came out within year one to fix the motherboard. Then, when it was two and a half years old, there was a problem with the motherboard again, the motor, and possibly one other thing. So, Allstate replaced it and the process was really easy. At first, I didn’t realize I had bought the extended warranty and when I did, I called them up then they told me what they needed. At one point, I told them that if they needed the other paperwork about the the first claim I did with GE, we were able to find that. They said it was still going to cost as much and we didn’t have to wait for anybody to send somebody else to us. We could call our own people and the ones that we used were pleasant.

I am deeply dissatisfied with the communication from Allstate regarding claim **. The entire experience has been defined by endless delays, and not a single representative has bothered to follow up or check whether the necessary replacement part has actually arrived. Being told to contact the technician myself while waiting over a month for a functional range is completely unacceptable. To date, the range has not been repaired.

We purchased Allstate extended warranty on our television through Walmart. After many hours on the telephone with various representatives, we still had to turn the television off and on manually every day. As senior citizens, we remember the days before remote controls. BTW, our technologically savvy son was also asked to assess the situation. After months of aggravation, we purchased a new television -- not from Walmart and not with an extended warranty from Allstate.

I purchased a protection plan from Allstate for a pool robot. The robot stopped working. When I bought it, it said it has a five-year warranty. The robot company was trying to tell me that it was a one-year warranty. It wasn't even out of warranty. Finally, they kept telling me, "No, your warranty is over.” It was a little over a year, and I was like, "Well, my receipt says I have a five-year warranty.” As far as Allstate, they didn't give me a hard time with my claim. They just paid it. They sent me a check. I'm very happy.

I have been attempting to file a claim for my mini refrigerator for the past 10 days. Chat support, after speaking to THREE agents insisted that it was still covered for a year via Frigidaire, but it is NOT. I received an email from Frigidaire/Curtis and was advised that it is no longer covered. In speaking to another SquareTrade agent via phone again, he called Frigidaire and the Frigidaire agent confirmed that it is not covered. But, the Square Trade agent hung up on me. Today, I spoke to another agent and he filed a new claim. And, again, I was advised it was still covered under the manufacturer. I have an email stating that is was only covered for 180 days and it is 2 months past that, but Allstate, for whatever reason, still insists that its covered for a year and does not want to believe otherwise, therefore, will not accept my claim. Incompetent representatives and/or company.

I no longer recommend this company. I have had nothing but problems. One example of this is when trying to cancel plans. I have several from items I purchased on eBay. If I try to cancel on eBay, I get a message to cancel using the Allstate site. If I try to cancel them on the Allstate site I get a message to cancel on eBay so it's an infinity loop. I tried to contact the business using eBay messages but I get a message that this customer has chosen to not receive messages. I have now opened a case with the BBB and will make sure and leave my review on sites so others know to save their money. This business will not stand behind their warranties.

Great experience, thank you Allstate for your excellent service. I highly recommend. Fantastic customer service! I was looking for a specific item, and the associate spent 20 minutes helping me find the exact right fit without making me feel rushed.

I had an issue with my dishwasher showing error code AE, which indicates water not draining properly. I explained during my initial call that I had observed water overflowing, and that the nozzle assembly would come off whenever this happened. Allstate promptly scheduled a technician visit and initially arranged for a drain pump replacement. However, during the visit, the technician correctly identified that the issue was with the nozzle arm—something I had mentioned earlier—and arranged for the correct part to be ordered.

I recently filed a claim with Allstate for a cellphone that froze up. Allstate did good. The process was easy.

My phone call was answered by someone who was polite, knowledgeable and concise. The charging port on my Samsung tablet was replaced and my tablet was returned to me promptly, in approximately 1 week.

I had to call 2 weeks later to ask what was going on with my claim. They helped in getting a refund, not fixable. The person who i talked to said they were gonna issue check, which I did receive 5 days later.

Friendly and knowledgeable. They helped me obtain my refund as fast as they could. I just wish sometimes they could be a little quicker on the weekends and holidays in responding. Overall, my concerns were addressed and resolved in a caring and professional way.

I have used Allstate for many products. My claim was easy and the resolution was the perfect outcome. Am very happy with the end result. I filed my claim and got a solution within 24hrs. Fast easy and very satisfactory. Agent was great also.

Aside from the frustration of being forced to give info to an AI agent that didn't relay anything to the human agent when they picked up, the process was easy and generally clear. I was given my reimbursements for spoiled food and service tech call in a timely fashion once I submitted the receipts. I would not buy a major appliance built today without a coverage plan.

It took several calls to be able to speak with a representative to file my claim. Unable to do it online. Once I was able to speak to a person, they were very helpful and knowledgeable. But all in all I am satisfied with the outcome.

I couldn’t be happier with my experience with Allstate Protection Plans and SquareTrade. From the moment I filed my claim to the day I received my laptop back, the entire process was smooth, professional, and well communicated. The repair was completed quickly, and my laptop was returned in excellent working condition. One thing I was especially concerned about was my SSD and personal data. They returned my SSD exactly as expected, which gave me tremendous peace of mind. I really appreciated the care they took with my device throughout the process. This was my first time filing a claim, and the experience exceeded my expectations from start to finish. I wouldn’t hesitate to purchase another Allstate Protection Plan in the future and highly recommend them to anyone looking for reliable device protection.

Very very very poor service and help with a claim. Just filling & getting a repair guy to come was a nightmare & then he wouldn't come back. Said it was too far 'cause I live out in the country. They finally sent someone else who took half the parts with him in box instead of installing. AND THEN IT BROKE AGAIN & THE WARRANTY HAD RAN OUT SO THEY SAY THEY WON'T HONOR ANYTHING!!!

The washing machine recently stopped draining. I was pleasantly surprised when I filed the claim with Allstate. They called me once, and they connected me with a service person. He communicated excellently when he would come within the 10-minute range. It was done at a house that I don't live in right now, and he did an excellent job. Explained everything, was very quick, cleaned up.

Everything was successful. Allstate replaced the tv in a week. However, it was the lowest of the low, quality-wise. They didn't make our previous one anymore. It was five years old. The replacement was equal to that but there were a lot better ones. But I'm happy.

Submitting a claim with Allstate was easy. I just went online. I ended up having to call and talk to somebody about it. They handled it nicely. They compensated me. They said that it was still under the extra warranty that I had purchased. And they also said if I had any other questions, to let them know. Everything worked out well. It was also faster than I expected. Their price was good too. I was very pleased.

I purchased a canopy. The cashier asked if I'd like the protection plan. I purchased the plan. I tried to file a claim this last week. First Walmart sold us an electronic policy. It took about a week to fix that. I finally was able to file a claim. It was accepted and by email told a replacement was on its way. The next day I received an email that stated the claim was denied as the damage was weather related. What other damage can happen to a canopy???? I'm out the cost of the canopy that only was used for 2 months and the cost of the policy. Thanks Allstate AND walmart for absolutely nothing.

I filed a claim for my son's laptop. He sat on the laptop. I went online and started the process. It was fairly easy. But I don't like that if you don't complete it and you have to stop for some reason, you have to go back and start over. Also, it annoyed me that if you're having a hard time with assigning the serial number, there's no option to say, ‘Hey, I don't know the serial number.” But for the most part, the process is pretty simple. Another thing is that I would like to have more access to be able to get to customer support. It seems like you have to search and search for a number to be able to get to customer service. It's not readily available. When you're trying to say I need more help or something like that, it's always chat. People don't always wanna chat with the bots.

My experience with Allstate was great. I had a claim for my door lock’s keypads. I was assisted online. They called me. I had to do some stuff with the lock online and make sure it worked or wasn't working. And we did feedback back and forth, and then they closed it out pretty quickly. I didn't have to wait a week or two, ‘cause you can't take a lock off of a door until you have a new one. I had to go purchase the other one first before.

My Whirlpool refrigerator quit cooling Thursday night 7/2/2026 and by Friday morning the food in my freezer was defrosted and items in the upper portion warm. I called Allstate and was given a Claim #**, and told to call back Monday 7/6 to set repair. I started calling at 7:02 am on 7/6 and have been bounced from Allstate to SquareTrade, to Whirlpool, back to Allstate. I have spoken with numerous agents at all 3 companies. Somewhere along the line the Claim ID was changed to the one ending in 37. I kept getting emails from Allstate to call and when I tried, the whole process started all over. I got great lip-service from the agents saying such things as "let me connect you to our team for an appointment". Then I would be disconnected.

I have to interact too many times to fix the address from physical to mailing address too many times and you guys keep sending the refund to the physical address where I do not receive mail from USPS. The customer assistance are great but performing a switch not so great. Waiting since the 22 of June that refund was approved.

I bought an LG refrigerator, and I bought an Allstate plan for it because of the size and the brand. I had to file a claim when the freezer wouldn’t defrost. It was pretty easy to file the claim. The customer service team was good. There was a lot to go through because there were several claims on top of one another because of the refrigerator. Then it didn't get fixed, and I had to get a new refrigerator, and the new refrigerator is of lesser value than the first refrigerator. It's making a loud sound, and I don't know who to call. I don't even know if it has a warranty like the first one did. So, I'm kind of off about it right now.

They was right on time. I had no problem with anything. They solve my problem very fast. I got my new phone in great time then when I got my new phone they helped me get it set up. The instructed was real nice and very in patient with me. Thanks for all your help.

I still don't have my replacement phone. No one seems to know who is responsible for sending it out. My deductible has been paid since the day I filed my claim. It's going on 2 weeks of this. I've emailed and called multiple times. I sent pictures and did everything they have asked of me. I've never had this problem before. I really wish someone could handle this matter for me.

I really appreciate all that ya'll so for us. Thank you. Dealing with an actual human was wonderful. I am so glad that ya'll still employ humans. The AI was of no help to me, it did not understand me. Honestly even if it did I would still rather speak with the wonderful souls that you employ. The product came in fully functional.

This claim at first was a bit hectic; but that was not the fault of Allstate it was Home Depot. Once I started the process it was very easy and reimbursement came within 12 hours. I am very impressed with AllState.

I went online to submit receipt for my dryer repair and get reimbursed. I provided my email but the website doesn't even open the claim. It was just frozen on that page. I tried multiple times and used Safari, Chrome and Microsoft browser but still wouldn't go through. I finally had to email the claims team and sent them the paperwork. I am hoping that they will process it.

I don't know where the claim number is. I had a spring fall out of my chair 8 days after the original problem. Allstate decided at that point to replace the chair because the cost was greater than the original chair. I haven't yet received the replacement chair.

Once I finally got someone on chat to listen and explained the window AC was not working and there was no one that would work on. Which took me over a month a file another claim. They finally paid off.

Response was immediately after submitting my claim. Stacy ** was my claims adjuster. She was very professional and eager to help. Not for a chance did she give me a hard time or was difficult to work with. Extremely pleasant and productive. She explained to me my options and timeline regarding my claim. If every claim specialist worked at her pace and professionalism the world would be a nicer place. Allstate insurance was prompted and I literally have no complaints.

Customer service was great and they answered my questions. I would always have this service, I would highly recommend this service, they answered the phone quickly and they are very knowledgeable, customer service is great.

I submitted a claim with Allstate because there was a crack in the soap dish in the washing machine. On the dryer, the door wouldn't close either. It was easy to submit the claim. Their customer service was good. Allstate is good to have, and the price was worth it.

I purchased Allstate for a TV through Costco and I filed a claim when I noticed the black line that was running down the side of the TV. I wasn't sure why. So, I took pictures and sent them to Allstate. Their process was good and very simple. I was able to go on the website and it was very easy to file the claim. Then they emailed me back right away and I provided the information that they were asking for. They got back to me and they were able to resolve it really quickly. They were all very friendly and overall, it was a great experience.

I have a claim pending. I am supposed to get a mail label to send my property in to be fixed. I have not received it. I called back and am still waiting on my email telling me they are sending it again!

Fast, friendly, courteous, service. Very prompt response. Makes it worthwhile to buy the extended warranty coverage. Going to buy another hedge trimmer and will be sure to purchase the extended warranty.

I am very pleased with the way my claim was handled. It was handled in a very timely manner. I received a great replacement and it still fit my case I had purchased for the initial iPad.

This was the best protection plan I’ve had. Handled quickly and easily; great communication via email. After I sent my item in, it took less than 24 hours to receive a gift card back for the replacement value. When I replaced my item, I made sure to go ahead and purchase an Allstate plan with it.

I bought an electronic chair and it works. I got an Allstate policy for it and I submitted a claim because it had a mark on it. Then, the techs came and fixed it. Overall, Allstate is good and I was satisfied with their service. They get 5 stars for me.

I scratched a pair of glasses accidentally. They were covered by an Allstate protection plan, so I submitted a claim. I had Allstate's brochure and I went to Sam's Club because they were the one that issued the plan. I asked them to help me and tell me what I needed to do to file the claim. The associate there was very helpful. They showed me the email to start the claim with and that was how I started it. The process was easy and I had no issues. Allstate accepted the claim and it took a matter of about 10 days before they sent a gift card, which had the exact amount that would take care of getting a new pair of the same type of glasses. It was very pleasant experience. For the type of claim that I had, I would totally recommend Allstate. Their price was reasonable, too.

My pressure washer started leaking gas from under the tank, so I tried to file a claim. They told me—almost instantly—that it wasn't covered. Considering how much they charge for insurance, it’s terrible that they don't stand behind it. Honestly, I’m never buying their insurance again. When you buy insurance, you expect them to fix the problem; instead, the warranty doesn't cover it, and the insurance is bad. Allstate is not a good insurance company.

I purchased an extended warranty when purchasing a washer dryer combo online from Home Depot. It was a Maytag commercial top loader, see pics for model number. At 18 months the motherboard on the washing machine went out, the manufacturer warranty is worthless after 12 months, BUYER beware! I tried to use my protection plan from Allstate and they informed me the coverage only applied to 1 of the 2 appliances I purchased, apparently they choose which one, because I certainly didn’t select it. I had no idea I needed to until I needed the “protection”. If you are considering purchasing a Maytag washer, DONT! If you do, don’t bother with this worthless “protection plan” save your $225.00 for the local appliance repairman. Any company where a supervisor has 2 business days to return a call to a customer is an immediate red flag, just wanted to save someone else the fruitless hassle.

My experience was professional, promise and quick. The turn around for repair was less than 2 wks. There was no hassle regarding how my laptop was damaged.. It was repaired and sent back good as new.

I have always purchased the Allstate insurance on any product if it is offered. I filed my claim online for scratched lenses on my glasses. I was surprised when I received an email just a few hours later with that my claim had been approved and I would receive another email with an affidavit attached to sign, which word complete my claim. Shortly after I signed the affidavit, I received an email that my check was in the mail and I would receive it within seven days. Lo and behold, i received the check within five days. Allstate insurance has always been at positive experience for me.

Amazing customer service. I had a problem with my PS5 controller and it would have stuck drift while trying to play the games. The online chat helped me troubleshoot step by step and once the problem wasn’t easily fixable, a replacement was sent right away. I was given the option to choose a replacement of my personal liking based on the options provided. Not only did the option include the same exact remote control I had purchased but a few other color combinations as well. Thank you Allstate!

I have Allstate for a few items, but recently, I purchased another plan for a desk. It was damaged so I did a claim. It was easy. I've been using Allstate for a few years now, and I've never had an issue. I like to get it for everything I get.

Allstate Protection Plans did a very good job. I bought the washing machine through Home Depot, and I was not aware that Allstate was underwriting the warranty until I read into the information. They offered it to me, and I accepted it. I filed a claim for the washing machine over the phone. I've never done one of these before, but the gentleman I talked to was very considerate. Allstate had the unit fixed. Go ahead and do it.

I put the protection plan for a Fitbit. The Fitbit was actually my wife's. It’s got touch screen. You just swipe it to go this way and that way, and it does different things. But it stopped responding to swipes, so it wasn't usable. I sent in a claim to Allstate and they were good. It was an interesting situation because, technically, by the calendar, based on when I bought it, it was still under warranty with the manufacturer. That was the initial response, and so I reached out to the manufacturer. Since I bought it on eBay, according to the manufacturer, somebody else bought it a year or two. So they had it for a year or two before they sold it to me on eBay.

I had to send my granddaughter's game back because it would not charge and the situation was resolved very quickly. I am very pleased with my Allstate Protection Plans and thank you for a quick and easy remedy. Thank you.

I’ve purchased several protection plans from Allstate. It's usually been through Home Depot on any kind of major appliance. So, I've had Allstate on refrigerators, washers, dryers, microwaves, and dishwashers. Most recently, I had to use the claim for a washer that I had purchased for my kiddos. The process worked really well. We had several repairs done through the warranty service through Allstate. It was just getting to the point where it was like the machine was breaking down every six months. At that point, I was like, “When do we make a decision that we just need to replace the machine?”

⭐☆☆☆☆ (1 Star). If I could give zero stars, I would. My experience with SquareTrade has been nothing short of unacceptable. I have been attempting to resolve a simple reimbursement issue since June 2, and after numerous phone calls, emails, and repeated requests for the very same documentation, I am still without a resolution. My approved $139 reimbursement has never been refunded, despite multiple assurances that the accounting team would handle the matter. Every conversation ends with the same empty promise, yet nothing ever happens. Instead, I continue to receive requests to resubmit documents that have already been provided several times. It’s clear that no one is reviewing the claim history before responding.

Well all I have to say is the worst guarantee ever. I paid $468 dollar for my air conditioner at Home Depot and almost $ 80 dollars for protection plan that will be ALLSTATE, and all I get was $19.99. Please people don't buy ALLSTATE. Protection plan don't work..

I submitted a claim with Allstate for an office gaming chair. I’ve been using it when I'm on the laptop or the desktop. I went to use it one day, then I sat back to rest my arms, and the arm snapped. At first, I was having problems submitting the claim. The pictures weren't uploading or loading right. But once that got going, there was a delay, and then I forgot about the claim. But I did, "Oh, wait. I haven't heard from them." And immediately, they responded; they offered to send the chair or money for another one. I opted for the gift card because I was going to go pick out another one. I'm very satisfied with Allstate.

I bought a refrigerator from Home Depot. The freezer stopped freezing, and the refrigerator lowered the temperature. We had called in to find out what was going on, and Allstate sent out a guy. He checked it out and said the compressor is burning out. They would make me a deal, return me the price of the freezer, because nobody could fix it, but it would cost me at least 800 more dollars to replace the same refrigerator. Realizing that there was a five-year warranty on the compressor and sealed system from GE, I called them, and they're going to replace my refrigerator because they can't find a technician.

I called Allstate to file a claim for my dryer, and I had good interaction with their rep. They had the dryer repaired and it's been good since then.

I've known about Allstate for a while. I love their protection plan. It was for a Roku smart home 360 indoor camera. I try to tell all my friends it's worth getting a protection plan. My girlfriend's son did not purchase one. A couple of weeks later, his screen shattered on his TV. It somehow fell off the TV stand. I said, "Did you buy a warranty?" He said, "No." I said, "Oh, my God. You should've." He went to buy another TV, but still he did not. It was his PAYE that did not purchase the plan either both times. The PAYE isn't looking out for the best of his interest. I try to encourage him to get a warranty. I said, "Dude, no matter what, you buy a warranty."

The service tech was very professional, courteous, and respectful of our home. It’s been a few weeks and I want to tell you that not having to hold the microwave door shut is wonderful!!! Both my husband and myself are on walkers and it was difficult to stand to hold the door shut. We are still watching and waiting to see the “start?” On the microwave. Well done and thank you sooo much!!

There was a tear in the leg part of the recliner. I sent in a claim online. The claims process was a little difficult. After I sent the claim in, it took about a week and a half because they kept going back and forth. They replaced the recliner. But they didn't answer my question. Other than that, I was satisfied with my experience. Getting the warranty was worth it.

One of the top corners of my eyeglasses was scratched. I did a claim on it through Allstate. I went back to the optical place where I got the warranty from, and the process was difficult at first. It would send you a link, and the link would not load. If you touch the link, it wouldn't light up. If you double-tapped it, it only made the image larger. So, it just did not work. That was the toughest part where I had to back out and try it again. I had to look up the Allstate link and type it in myself. I spoke to one of their agents at the very end. The person was able to walk me through it, and everything was fine from there. They processed the claim after I had to continue to send the pictures. It was hard to send a picture without my glasses to take the picture, but it was taken care of.

I purchased my mother's watch online. They gave an option to purchase an Allstate warranty when checking out. The watch stopped working not until a year after I got it. I filed the claim, but things happened to where I didn't have a chance to submit the watch. So, I submitted it not too long ago. It was easy. Everything was online, so everything went smoothly. It was a great experience. Allstate had it repaired.

I called Wayfair for my claim with Allstate and it was easy. I had some damage on the chairs and they sent me new ones. I had no problem with them. Everything was excellent and I would definitely use it again.

My wife was washing a load on our LG washing machine. A sheet got stuck up under the agitator and when we got it out, the washing machine wouldn't drain. The water would sit about halfway in the tank. I called Allstate and they sent a repairman. He did a test and it seemed it was working fine. It was draining. Then when he left, my wife tried to put a load of clothes in the washing machine. Every time it would go to the spin cycle, it would make a loud noise, like something was loose inside the machine.

We filed a claim with Allstate for our television. Everything turned out great. Once they approved the replacement of the television, they sent us an email saying that they did approve the claim, and they did. The girl did a prompt-through with my husband to check different things on the television to see if it was just in the settings or the programming.

Allstate gave me options and a couple of them were corded but mine was a cordless. Since I couldn't find one that I liked, they said they were giving me a refund. However, I still have not received the refund and it's been about three weeks now. They said they were going to send me a check for the amount that I paid for it. The amount that they said they're sending me in the check is not the amount that I paid for the vacuum but I'm not worried about that. I just want whatever was promised.

I filed a claim with Allstate because my TV stopped working. It was very easy. And I'm handicapped. It's my big camper TV, and they wanted me to go take pictures of everything, and I can't do that. But I just explained what happened, and they paid it without me having to send in the papers. So, that was nice.

It was an absolutely amazing experience with Allstate. I had bought an Asus laptop, and I knew, as clumsy as I and my grandchildren are, that protection plan was much needed. I bought an Allstate protection plan online and they let me know everything that I needed to know about what would be paid. It was very detailed. When I had to file a claim, it was completely online, and it was extremely easy. The turnaround time was great as well. Between mailing and getting the laptop back, it was about 20 days.

I had two claims with Allstate. One was a vacuum, and one was my pool. It was very easy to get the claim started. I got some help but it was through the chat. They were able to get me a resolution really quickly.

I have a GE stove. I bought it two and a half years ago from Home Depot. And I purchased the extended warranty from Allstate through Home Depot. I filed a claim because in my stove, I have two heating elements, one at the top and one at the bottom, inside the oven. It was the oven that was not working. When I put the oven on bake, the bottom element would come on, but the top element would not come on and would not heat up. When I put it on broil, now the top element would heat up.

They sold me a protection plan which covers accidents and they denied my claim.

I recently had something repaired on my dryer. It wouldn’t work. I had a telephone number for Allstate that I called, and we went from there. In the past, it has been a little confusing because they want you to download something and send it. But that's not an easy thing for me to do. I have minimal experience doing that. But everything worked out great.

I did a claim on the stove that had a loose handle. I did it online because I really didn't even know how to do it. I thought it was with Home Depot and it wasn't. It was with Allstate. They got it taken care of a few days later, because a weekend was involved, and since the repair, everything has been fine. I give them 4 stars.

It's best to get a warranty as the new machine are not worth much anymore, I was disappointed from start to finish. I explained what the problem was given an appointment date but then I get a call from the Service Tech and was given a different date. Then they sent parts by what i explained and when the tech came out he said it wasn't that and ordered parts. So now we are going onto 10 days with this issue. And truthfully the Tech was not very professional. I asked question that he could not answer and when he came the 2nd time to do the repair with the parts he said he needed (which did not fix the problem) he was on his phone the whole time. And after all that I had to call once again to see what the status of the repair was and was told I would know within 24 hours whether it would be serviced or a reimbursement would be made. Lets just say it was a very long 2 weeks.

I have a Google 6a Pixel and through the Home Shopping Network, I purchased an added protection plan. There have been two claims filed since and the customer service through Allstate has been excellent. We had a cracked screen for one of the claims, and they replaced it. The screen had a green tint to it. They said, “Oh, maybe it was the manufacturer’s.” So, they replaced it a second time, but the screen always had a green tint in high-intensity situations. Anytime the screen was supposed to be white, it looked like a tint of green.

The Allstate protection plan was an add-on when I purchased the couch. I thought it would be useful if there was any damage, so I got it. When the couch became worn out and unusable, I filed a claim through the website. It was easy and straightforward. It just asked for pictures and some other information. They sent someone to check the condition, but the claim wasn't approved. I received an email saying they couldn't proceed because the foam wasn't covered under the protection plan.

6 weeks and calls to Costco it's clear Allstate, Square Trade and Costco are attempting to scam people with extended warranties. I have a $1.5k 75" LG TV that Allstate quickly diagnosed as a bad screen. "Don't worry. We will help you get a replacement," they said. After they offered an inferior TV $600 at any local retail location I refused to accept an inferior product. Magically they came back following my next call with a comparable TV. I accepted the replacement within 45 minutes. Suddenly they came back and said that TV is no longer available. Now weeks later they offer an inferior TV. I say no. They go silent. I call again. They assure me it will get addressed if I will wait one day to the senior team to review. I will get an email from the team.

The icemaker quit working and it's under contract with Allstate. I submitted a claim on the phone and the reps I talked to were wonderful. Then, the techs came out and discovered they needed a part, so they ordered the part and came back. But they sent the wrong part, so they made another appointment. In the meantime, during the second trip, they fixed the icemaker, so it would work for a little while, but they didn't guarantee it. Finally, after a month, they got the icemaker repaired and since then, it's been working fine. All in all, Allstate's reps were very obliging, but the situation was very complicated. I've used the warranty before and my experience has always been great. Also, I got a $50 check to reimburse me for all the trouble I had getting the icemaker fixed.

I had a bad experience with an Ebay seller who sold me a defective Ipod. Instead of replacing it, he put in a claim in my Allstate insurance and received the money. 7 months later, I never got an explanation from Allstate how this seller got away with this. I'm still waiting for an explanation why this man collected for a claim under my name and I still have a defective Ipod.

I submitted a claim with Allstate for my daughter’s bicycle. The brake wire disconnected, and one of the brake pads fell off. It was a simple fix they could have done, but they offered a new bike. I was like, "Okay." Then, they only had one bike option. So I took that bike option, and then that bike was too expensive. It was more money than the bike that I bought. It was maybe $15 more.

Having an extended warranty is very helpful. In 2024, I purchased a video game console and got an Allstate protection plan. Recently, I also purchased a laptop power adapter and an Allstate protection plan for safety purposes. Suddenly, the video game console stopped working. I tried all the options I was given, like switching off the power, then disconnecting and connecting again, but it never connected. When I filed a claim, I just opened the website, entered my console name, item ID, and some basic details, then they told me to do some checks to make it function, but it didn't happen. They approved the claim immediately and sent a new one. Overall, Allstate is good. Purchasing a plan is easy. We can just select when we purchase an item and the claims process is also very smooth.

The product charges now, and I am happy about that. However, it’s pretty difficult to get the charger into the new port. Disappointing considering my four year old granddaughter will now struggle to use the device. We have “trained” her to plug the device in to charge when the battery gets low….not so sure she will be able to do that now.

My issue is with the corporate headquarters that refuse to accept my letter. It was addressed to President of Allstate the first time. The time I sent it to the executive vice president. Both offices refused to accept my letter that I sent by certified mail. I have requested them to change my agent on all of my policies.

I would not recommend Allstate protection to anyone. The tech came out because my oven was cooking too fast. He turned it on at 350 and his meter showed a reading of 358. He then said maybe the reading is higher because I recently cleaned my oven. Then he said I need to clean my oven once a month which makes no sense because I don't cook on it often at all. The tech couldn't even set the clock on my range. I don't recommend this plan at all if they're going to use techs that really don't know what they're doing.

We have been without a microwave now for over two weeks. Just when I think we are done submitting paperwork and answering emails, more requests come in which further delays us purchasing a new appliance. For example, we accepted the Home Depot gift card option which stated it would be emailed within ONE day of our acceptance. Now we get an affidavit to fill out and return, adding an additional couple of days to the process. You could better serve your clients by thinking in a parallel fashion rather than serially as this saves time.

Very happy with the plan I have. My cell phone was cracked and also wasn't working right. They were very quick to take care of my issue & sent a replacement phone for me promptly. No problems at all. I have used my plan before with good results. Thank you.

The process was easy, and everyone was very nice and professional. The delivery of the replacement bed was very smooth, and the team kept me informed. I am very glad that I took out the insurance because my original bed broke about 3 weeks before the policy expired.

I got protection for my kitchen stools because they're used very frequently in the kitchen. When I had a claim for the stools, the item was out of stock. I was afraid they were going to replace it with a different stool and it wouldn't match. I kept calling Allstate and they kept telling me they were emailing me things, but then I never got the email. So, it took quite a number of attempts to get this rectified. Then finally, I did. The reps were very pleasant. The only problem was they kept saying they were emailing me things, but I never got the emails.