Allstate Protection Plans Reviews

When I called the person on the line was very nice, asked me for information, found me in the system. He said that I was covered by the warranty. After talking with the Samsung Rep. he said the TV needed to be replaced. SquareTrade gave me the option of 3 TV's to choose from. TV was delivered yesterday.

They are not upfront with customers when their protection plan is purchased. They'll tell you you're covered for anything with the accidental plan which I purchased and that your product will be repaired or replaced. Then when file a claim you get told different things from each person you talk to you. I was told that my product claim was approved and would be either repaired or replaced. Then I received an email that said that it wasn't feasible to repair or replace my computer. I called them and went supposedly as high up in the company as I could go which was a floor manager. Please try again. I'm sure he has a boss.

While the whole process occurred with relative ease, I was most impressed with the thoroughness and professionalism of the rep who handled it. Her name is Sasha. She explained the process, advised of the anticipated ship date and the date I could expect the phone. It all went well.

I purchased this make-believe liquid PROTECTOR and when it came time to use it they said that the product was not registered and they wouldn't be able to cover my screen after paying these thieves $ 99.00. I had to work all day for that money and you just stole it. I hope this review deters many people. I went on ten social sites already and made you look like an old shoe. Keep my money you SCAM ARTIST!!!

After submitting the original review, I was contacted by Claims Resolution Specialist, KM. He intervened and facilitated my reimbursement. So, after waiting 4 months, I finally received my reimbursement. It took one week after being contacted by KM. Thank you ConsumerAffairs and KM. I'm glad that this matter has been resolved to my satisfaction. Here's to hoping that my prior experience will not be repeated should I need to file a claim in the future. Again, thank you.

Purchased cell phone and protection plan at Target 2 years ago. Now have a problem and they want a $129.00 deductible to start the claim process. Won't start without credit card information. Plan was sold as "Don't worry. They will take care of any problem. No cost as long as you keep making the monthly payments. Information given did not have anything about a deductible. Just options for service. Lessons learned: 1) Never buy a SquareTrade product. 2) Never buy a protection plan without full details in writing.

Sarah was looking at different warranty companies and ended up purchasing from SquareTrade for the laptop that I use for my business every day. It’s important to keep it running. However, all the USB ports just stopped working. She said there was a lot of back and forth with their claims process as well as a lot of trying to prove exactly what was going on. We just had our first child too so that was making things a little difficult. She would have to get off the phone and then call back again. So, that slowed down the process a bit but the reason was more on our side. Once they said over the phone that there’s obviously something that’s unfixable with the laptop, we had the box in two days. In fact, I just got the laptop back yesterday and I fired it up last night, and started using it today. Right now, everything seems to be working very, very well with it. It's extremely valuable to have an extended warranty.

I filed a claim with SquareTrade on Nov 17 2018. I had an issue with my Samsung S7 phone which I purchased at a Target store along with my SquareTrade Warranty. It has been 1 month since my claim was approved and I was supposed to have received a refurbished phone. They did send me a refurbished phone on Nov 30 which was useless to me because it was locked to different carrier. 8 phone calls and 5 emails later I still have not received my phone. I have talked with a different customer service specialist every time I have called, I have asked for their extension numbers and no one has one. It would be nice if one person can handle a claim.

I had tv repaired twice and now SquareTrade wanted me to buy a video camera to record the problem. What a crock of bull. I will never buy their warranty. My tv still is not working right. Tired of dealing with these ripoffs.

I've filed several claims with SquareTrade already and the process was fairly easy. Their reps were easy to communicate with and so far, they've covered everything I've had to have done. Overall, having an extended warranty with SquareTrade is very valuable especially 'cause I have a seven-year old child.

I acquired SquareTrade through Costco. I got a little frustrated at the end when they said to take my phone to someplace. We took the phone to the Apple Genius Bar, whoever they recommended, and they said that it was un-repairable. I asked SquareTrade if I could pay for a new one and they would reimburse me with the same brand. However, they said that they were gonna try to repair it and that put me back four more days. My phone was sent back to me but it was not repaired. So I demanded a new phone through SquareTrade.

This company is HORRIBLE! I paid for a warranty that was supposed to be emailed immediately. It is now over a week later. I have emailed proof of my purchase of the warranty and the product for which I purchased the warranty. They STILL haven't sent me the warranty. I tried calling AGAIN and their office is closed for the holiday?!? It's December 13??? If you actually want the warranty you paid for, steer clear of this company.

Very satisfied. Very easy process from start to finish. Very helpful agents ran through process and some tests. Were very quick in getting back to you and didn't keep you waiting. Highly recommend this company for any warranties you are looking to purchase. Brand New Replacement TV delivered 3 days after claim was started.

I have been having issues getting my laptop fixed or a refund I paid for spill and drop damage yet they are claiming nothing is wrong after a spill I had happen... The laptop constantly freezes... They were aware I had some freeze ups.. Well now it's worse and again I have sent it back, waiting to see now.

I bought headphones and bought SquareTrade with it. Now it’s broke and they said, “We can only fix internal issue not broken parts.” ** if there is a internal issue it will covered by company limited warranty. What a ** insurance company.

The representative was awesome... He was very professional and knowledgeable. Made this process as quick and painless. The label came immediately and the refund was quick and delivered as promised. I will definitely choose the protection plans. Thank you!!! Kudos to the rep. Please make sure he is recognized for a job well done.

I was very glad that I purchased the warranty because I dropped my phone within the 2nd month. SquareTrade handled my case quickly with no hassles. The assistants were courteous and quick to assist me. Got my check within days. Thanks guys.

*Update--Within 24 hours of writing the bad review, I was contacted by phone by the gentleman from squareTrade whom also responded to this review. He went above and beyond to resolve the issue and make amends for the mishaps. Everything has been refunded and I am very happy with the result.

The phone is still not working as expected. I can confirm that the battery does work longer, but it has a dramatic drop off when it gets below 25%. Like it dies within minutes with no use when it gets below 25%. Also when the battery dies, it takes about 15-20 minutes charging before I can even turn the phone on... The battery is rated for 3000 but my app tools are showing it is only being utilized around 2500 (that's 1/6 for a new battery). The most important issue of the gps not working is still an issue. It does not lock in. It starts in locations about 30 miles away.

Specialist have no knowledge of warrantied products. Follow script from computer screen. Have a discoloration on my 2 year old TV panel. Was told that I had a burnt panel and it was not covered because it was not an electrical problem. Burnt panel is cause by diodes burning out in the panel. (electrical issue). In my case... TV specialist have no training at all on the products. Very hard to work with. Many calls and emails later... no help. Never could talk to a real technician. So my $2700 TV is now junk.

SquareTrade was offered at the facility we bought our son's laptop from. We had to file a claim and so far, they've done well. We’re just waiting for the laptop to be picked up to be repaired and then brought back. Also, the claims process was pretty easy. It’s nice that everything is prepaid before we have to do any kind of claim. The rep had a box sent to my wife with the prepaid label and we just had to box the laptop up and send it out. Working with them is easy enough and helpful.

Had a Mac Pro issue so I called SquareTrade. I called and they talked me thru the process. I received my shipping box and sent it back the next day. Between shipping and repairs, I had it back in a few days. It works perfectly now! Great job SquareTrade

Submitted my claim for my four year old Samsung 50” TV which all of a sudden lost its video. I spoke with eight, yes eight, different people at Square Trade without any consideration to my problem which they kept saying was an ‘accident’, but it was obviously an electrical issue. I will never get their so called ‘coverage’ again and have reported it to Costco and emailed my entire address book of their lousy customer service. I wonder if there’s anyone at SquareTrade interested in hearing from a VERY disappointed multiple contract customer?

Hello everyone, I see a few 1 star reviews and complaints. I recently had an issue with SquareTrade and not approving my claim. The easiest way to get SquareTrade to honor your extended warranty is to request a supervisor and inform the supervisor directly that you are going to make a complaint with the BBB and also tell the supervisor that you have been made aware of the fact that they are stealing from consumers when you purchase a 3 yr extended warranty. In reality you only get 2 yrs of warranty because they take the 1 yr manufacturer's warranty and just add 2 yrs to that warranty and call it a 3 yr plan... You are supposed to have a total of 4 yrs coverage including the manufacturer's warranty.

I purchased a protection plan from SquareTrade for a laptop. One time, it was sitting on the counter when my wife was brushing her teeth and she bumped it. It fell off the counter and cracked the screen. I called SquareTrade and the guys had everything done. They sent me a box the next day, I mailed it out the same day, it overnighted and I had it back within a week completely fixed at no charge. Every step, they sent me an email and kept me up to date on everything. They’d let me know when they received it, when they started fixing it, when it was fixed and when they shipped it out. We always get SquareTrade in case of an emergency, just for that reason. With that claim and another claim we've had when the hard drive was bad and it got shipped twice and there was no charge, it basically paid for itself.

One of the best experiences I have had working with a company for similar issues. All reps were knowledgeable, helpful and courteous in resolving the issue in a timely manner. Issue resolved to our satisfaction. I recently purchased another tv and made certain that the warranty was through Square Trade.

We were recommended to go to Best Buy for the Apple counter/geek squad. They were great to deal with. Had to pay for phone but received a check from Square Trade within days. I will use Square Trade again and will definitely recommend them to my friends.

Very professional, efficient, practical and responsive to customer needs. Costco has an excellent partner to support its warranties. Replacing our damaged LG TV was easy and took just a few days for Square Trade to conclude the TV we purchased at Costco needed to be replaced.

I got a SquareTrade protection plan for my Garmin HR smartwatch. We had Fitbit watches before, and they kept breaking so I bought an extended warranty. I filed a claim to SquareTrade when the watch band broke. First I did it online, then they said I had to ca ll because they needed more information. I enjoyed talking to the rep. He was from Pakistan, and I thought he was from California. However, I have a little bit of trouble hearing and I didn’t always understand what he was saying. I thought I was getting a check for $6.44 but I ended up getting a check for $76.44. I’m thinking that it was a replacement watch price that they gave me. Nevertheless, the claim was easy to do and I am satisfied with it.

Camera issue. The cover for the battery/sim card was hard to open and ended up breaking. I called the Warranty company and they quickly determined it was covered and I could get a ecard. Wow, within hours I had sent off the camera with a pre-paid mailing label that the warranty company provided and within minutes after sending the item I had the ecard in my email. I could then order another camera. Thanks for the prompt service. I purchase another warranty with the new camera obviously.

Easy to file claim. Prompt response and resolution. Certainly will continue to use SquareTrade extended warranties. Only suggestion is to have periodic email updates concerning the status of the repair. A pleasure to deal with this company for extended warranties.

I had an awful experience, representatives and managers were very rude and were no help at all. I had some items on my account that were not purchased by me. Also I opened up a claim for my tv and imputed all my information correctly as stated on the claim and at the end they didn’t want to honor it because of a glitch on there end. It’s an awful experience and if you can get a different insurance because this one sucks.

I purchased a robotic vacuum cleaner from Amazon as well as the SquareTrade insurance. After a year of service the vacuum cleaner stopped working properly. I sent it to SquareTrade repair center however they sent it back to me claiming it does not smell good and falsely claimed liquid damage. They returned the unit without even looking into the issue. I had a long call and they kept saying the same thing over and again. Then they promised to provide me with a proof and few hours later they said they have no proof.

They stand by their word and charge reasonable rates for the various types of warranties they offer. When you don't use your warranty, you can even get a refund, and if the card you paid for the warranty you bought is no longer existent they will quickly mail you a refund. Honestly couldn't ask for a better company. I always look for SquareTrade when I want a warranty.

I'm happy with the cost, but the communication was less than stellar. My FitBit band broke. I made my claim and was told that the color I wanted was not available. Ok, I get it. I told them I did not want that color but the shipped it anyway. Certainly, not the end of the world but when you pay for something, you expect to get what you want or just turn it down. They never gave me the choice.

Laptop repair - The agent I spoke with was very patient, listening and gathering information before coming to conclusion. It was finally determined that our warranty was still in effect through another company and that it could still be repaired under that warranty.

Totally worth it, seamless transaction to get my refund. Fax machine lasted 3 years which was exactly the time of the warranty. Gave my information over the phone and had my refund check within a few days. A little money goes a long way, would definitely do it for higher priced items. Great experience overall.

A tennis ball bounced into the television screen and rendered the TV useless... The ball hardly hit the screen. At any rate I was informed by the folks at Target that the SquareTrade extended insurance policy covers anything on the TV. I called to find out how I proceed with my policy and I was told “Your TV is not covered for a cracked screen “... Only everything else but a broken screen!... It’s a racket... and NOT right. Policy cost me $49. 1/6 the price of the TV.

I was very happy with SquareTrade' s prompt service. My printer quit working and they sent me a check to replace it. Customer service was helpful and very courteous. I will recommend them. I purchased it again on my new printer.

Having an extended warranty is pretty valuable. I purchased a speaker on Amazon and I got a SquareTrade protection plan for it because the warranty was cheap. When the speaker was starting to sound distorted, I submitted a claim with SquareTrade and it was super easy. But there was an issue with the serial numbers and I hadn't received my refund. So I called them and they solved the problem immediately. I recently purchased another item and it's got SquareTrade warranty on it, too.

I purchased a TV with a SquareTrade warranty. It started to show black areas on it. Contacted SquareTrade with my concerns. The process they have to make a claim are very easy and will walk you through them if needed. I'm getting a new TV. Only wish you could purchase an additional plan for the new TV.

When I submitted my claim I was told I would receive choices of different TVs. They would be like kind and quality if not better. Also the remainder of my warranty would transfer to the tv I choose. I then received another email requesting me to sign a affidavit which I did. Then I was told I would be receiving a check and my warranty would not transfer. I then asked how much it would be for and was told $458.00 which was what I paid for my original tv which was two years ago. I asked how they came up with that figure and was switched to somebody else who said he didn’t know but would check on it and get back to me. That was the last I heard from anyone. It cost me $649.00 and a additional $69.00 for the warranty.

I called about a malfunctioning television. After a check on the part of the SquareTrade people, it was determined that the television was indeed broken and not subject to repair. At this point, SquareTrade determined that a new television was in order and therefore subsequently ordered for me. It arrived and I'm a happy customer.

SquareTrade was very professional and tried everything. They could not fix the TV. A claim was put in right away. The sound did not work and the tech was under to fix it over the phone after running test twice, they put in a claim to replace my TV. Excellent working with them. Thanks.

I don't understand why I wasn't refunded the exact amount of the cost of my item. I thought I should have been refunded the total originally paid, so I am very disappointed in this service. Not sure if I will purchase this again.

Very poor. I purchased new robotic vacuum with three year warranty from SquareTrade. Vacuum broke in two months. Contacted SquareTrade and they said it was the manufacturer's problem. Contacted the manufacturer and they wouldn’t do anything about. Contacted SquareTrade again and they said could do nothing. I’m out $140.00. I cancelled the policy on the product. It will be the last one I ever purchase. I’m disgusted.

Despite the obvious that "Blu phones" are easily breakable even with shatterproof glass as well as rugged hard shell and rubber protection, your company has taken care of my problem. First class service both prompt and customer friendly. I will use your company for any electronic purchases as well as recommend your service to everyone I know. Thank you.

SquareTrade took care of my issue with my printer quickly and easily. The insurance policy/warranty was very easy to use even though it was almost two years old. I would definitely buy another policy with them. It was a great experience.

I can't even send in this product (Nuvision) to be repaired due to FedEx wanting $12. 00 for a box to send it in. They said I can't put it in a envelope, like you all suggested due to what it is. Only this device half worked at best and now to have to pay to ship it in. My daughter hardly used it because it didn't work. So I don't see the point to a warranty when it is only costing me more and more money. Someone do something.

It took about two weeks for the repair of my son laptop, including shipping & returning of the laptop, longer than we had anticipated. My son had no laptop to use for school for the extra week that SquareTrade took to repair.

I purchased a ST policy for a power washer. When the unit failed to work, ST worked with me to help locate the policy and provided clear instructions on how to file the claim. Within a few days, the claim was processed and a check sent. The policy was very reasonably priced which made the entire ST purchase a no-brainer for future purchases that warrant a trustworthy sales and support staff.

SquareTrade is the best insurance protection plan I've ever had. They took care of my issues that I was having with my surveillance camera shorted out. The company that sold it to me wouldn't even help. Thanks All State. Absolutely I recommend them to anyone. 110% 5 stars.

The company had great customer service. The representatives at SquareTrade were very patient. The computer was repaired and returned with no hassles. When I bought the insurance, I was uncertain yet SquareTrade had good reviews. I'm glad it worked out well.

Purchased a vacuum on 11/1/18 and SquareTrade warranty that was offered. The vacuum broke less 30 days. It was a small clip that broke but I was looking to possibly trade it in for a part. I called Square Trade and explained the issue and what I wanted to do. According to the representative I had to call the Seller or set up a claim with eBay since it has been less than 30 days. At this point I got no direction as to if I was returning this for a new part or refunding entirely with a warranty. I find out through online that eBay wants me to return unit.

The first TV I bought went out within a year, so I decided to purchase a protection plan for the next one I got. I bought the TV from Sam's and the warranty was with SquareTrade. When that TV went out, I first called my dish company because I thought for sure it was the dish, not the TV because it was only three years old. I was on the phone through them for three hours checking everything then they sent a technician out and he assured me it was the television. So I unhooked the TV and put it in the car. I thought I was gonna have to go to Sam’s but I called SquareTrade and they told me the TV would have to be hooked up as they would have to check. After another hour and a half with their rep checking every bit, he said that it was really the TV and he told me that they would have one mailed.

My printer got mad and wouldn't talk to my computer anymore. Contacted SquareTrade. No hassle. Sent me a refund in accordance to the warranty. Had refund in approximately 3 days. Used them for warranty on the replacement printer.

The service is fast after claim. I just received my Samsung tablet. When I sent it to you that time there is no scratch on screen and also I send the original box with it. When I received on dt.12/03/18 there is a scratch and my original Samsung box was not received. Also what you repaired that is not mentioned on any papers. After repaired there is no papers about guarantee for that repaired. Thanks.

Haven't received my unfixed computer back yet. Can't track it because I don't have the tracking #. It is supposed to be at a terminal over a hour away to pick up but I don't have the number the time or the extra gas money to get there during the week. Oh yeah thanks a lot for nothing.

My tv went out after one and a half years. It was quickly replaced. The first associate told me it was the satellite box. So I switched receivers and it definitely wasn’t the box. Called SquareTrade again. They got all the information. Best Buy delivered three days later. I’ll never get another tv without purchasing the warranty.

SquareTrade covered my Shark vacuum cleaner when it failed not even one year into ownership. In only an email and a phone call, I had my money refunded to 100% of the cost of the vacuum. I purchased a new Shark to replace the old one, and I got the insurance on that one as well. If it breaks within the warranty period with SquareTrade, I have every confidence that they will cover my costs again!

Was able to get a referral to get my son’s computer fixed. He is a college student and not able to send computer off to be fixed. I was given 3 local referrals. I took it to two different places got it fixed with in a week’s time submitted invoice for reimbursement. Waiting for my reimbursement check to come in mail.

I purchased a protection plan for a Samsung 60-inch TV from Costco. SquareTrade was the one that they were offering and they told me I had to deal with SquareTrade. When I was watching TV, it turned black all of a sudden. Nothing was showing on the screen, so I thought the timer had shut down the TV. I pressed the power button on the remote, but nothing came on. I went to the TV and when I pressed the power button there, it didn’t come on. I checked the plug and I changed the connection to a different socket. I tried everything, but nothing worked. I called Costco, and I told them that my TV just died on me.

When our TV started losing its color while still under warranty, we contacted SquareTrade. After providing the basic information and giving sequence of the problems we were having, we were given a choice of replacement of a new, comparable TV set. It arrived within a few days and we still have time left on our existing warranty. We'll be enjoying the Christmas programming this year in bright vibrant color. I definitely recommend SquareTrade.

SquareTrade did a great job of handling my claim from start to finish. Even though the first replacement TV did not work upon arrival, they assisted me in getting a second replacement. I would totally recommend this to anyone considering purchasing the warranty.

I sent back my K501UW ASUS laptop to SquareTrade. During use, it would make a weird, high-pitch noise before shutting down. A couple of months ago, I spilled some liquid on the laptop so the damage may be related to that. On the fifth time it happened, I decided to send it back. I filed a claim and I was satisfied with the claims process. It was streamlined. I just filed the claim and it worked.

The over the phone troubleshooting was done within 30 minutes and a appointment for in-person repair was set up at the end of the call. Parts were delivered directly by UPS within 2 days and the repair was done three days later right around the Thanksgiving weekend which was a surprise for me. The actual repair was done within 30 minutes. The repairmen were nice and acted professionally. Overall, very nice experience.

SquareTrade is a good company. I've bought their plans for all of my computer purchases. Staff is all helpful and knowledgeable. The shipping and receiving was fast and the work got done correctly! This is what customer service is SUPPOSED to be like! I wish every company in the world was like them! Keep up the good work!

After I sent in my computer for repair, S.T determined repair was not "economically feasible," so the process took much longer than expected. However, S.T. not only sent me a check for the FULL computer purchase price ($1199), but also sent me the memory card from inside my old computer! That more than made up for the delay! Fortunately, I had invested in a tablet "travel computer" (for which I also purchased SquareTrade insurance) before I sent in my larger laptop. I miss my laptop, but I can get by for now, and take the time to look for a new computer with the money SquareTrade returned to me. I'm VERY satisfied, and will get Square Trade insurance with every computer I buy.

My warranty on my weather station was settled in one day and I had a check for a replacement in a week. VERY pleased with the speed and efficiency of my claim. It was really hassle free. I will absolutely use their services again.

SquareTrade did a great job helping me to replace a TV that had failed during the warranty period. They were professional and promptly responded to all email correspondence. When they found out that the TV couldn’t be repaired, a new TV was sent within a couple days.

Very pleased with the customer service and Shane who helped me with my laptop that had a defective battery causing the keyboard to crack. I followed Shanes instructions and had my laptop back in approx 2 weeks repaired and working.

I was completely satisfied with the payment submitted for the damaged printer. I was surprised for the ease in which I was able to demonstrate that the printer was not working properly and the timeliness in which my payment was processed.

We got a SquareTrade protection plan for our Samsung, 55-inch, curved TV when we bough it. We were hit by a lightning so we called SquareTrade if the TV was still under the service deal, and asked if it was covered. They said yes and we got it fixed. It worked for several months, except we always had to unplug and plug it back in to get it to come on. We had to do a hard reset every time. So I called them back and said, "Hey, this is very annoying, it's not really fixed, to us, if we have to unplug it and plug it back in every time." They said okay and did the little test that they wanted, and said it is fixable.

My son dropped his Amazon Kindle and damaged the screen. I completed the application for this service and was accepted quickly. Printed the label and dropped off the device. I received the device back to normal in a matter of days. Couldn't ask for better service. Extremely satisfied.

I purchased 3 extended warranties with SquareTrade and every time I submitted a claim, they always denied the claim with an excuse not to honor the warranty. For a tv warranty I had Costco to step up, but it was denied even with Costco involvement: luckily Costco honored the warranty even though they did not have to. For my latest claim they did offer a full refund for the warranty I purchased, but it has been a week and I haven't received any refund as promised ** and no response despite sending another email to ask where my refund is.

I sent in my 13 month old iPhone 8+ because it wasn’t getting any power (This was confirmed by an Apple Tech who ran a diagnostic test for an hour right in front of me). My phone was shipped to you with this knowledge. I paid my $85.00 deductible and had high expectations it would be addressed. It was sent back to me several days later in the same non-working condition! I called SquareTrade to report this and 3 different associates said they couldn’t do anything to help me out. We went in circles with our conversation for over an hour. No resolve was concluded.

I have purchased multiple SquareTrade warranties over the years but haven’t had to file a claim until recently. It was a simple claim for an iPad that quit charging. After two long phone calls with rude customer service personnel outside of the US, I initiated a chat. SquareTrade would not accept the only receipt given to me by the retailer, Best Buy. They tried very hard to give every reason why they can’t accept a claim. They insisted that I follow their suggested steps that solve “70%” of the problems. I explained the iPad is dead because it can’t charge and they still insisted I “reset to factory defaults”. Very frustrating. I’m filing a complaint with the Better Business Bureau and the Insurance Commissioner. Don’t buy SquareTrade warranties, you will just be throwing away your money.

So I purchased an iPhone on eBay and also paid for the SquareTrade protection plan. So it had charging problems and the charger port was nonfunctional before the screen cracked. And the SquareTrade representative said that there was nothing they could do because it's not covered because when I purchased the protection plan accidents were not covered under the plan. Nowhere did it specify that accidents were not covered, all that was printed was that if the phone had any problem they would take care of it. Do not purchase any plans from them. They're a complete waste of money and time. They're quick to take your money but when it comes to actually fixing your product they can't help you.

I had the SquareTrade protection plan with accidental damage for an Apple Watch Series 2. Due to an accident on Nov 2 the glass watch face was cracked and the damage was beyond repair. Filing the claim online and sending in the watch was easy. The rest of the process was a nightmare. I sent in the watch and they received it the morning of Nov 7.

Overall, I am satisfied with the outcome. Kristopher, who is with the Square Trade resolutions Team responded quickly, and refunded the full amount. He explained to me that his job is to prevent customers like me from being dissatisfied. Thank you Kristopher for understanding.

Don't waste your money as they won't honor their warranty. Purchased a Samsung 55" 4K tv from Costco for $849.00 plus tax plus an additional $59.99 from SquareTrade to extend my warranty to 5 years. Costco warranty runs out after 2 years and I start having problems with screen. SquareTrade is contacted for claim and basically tell me my item is not covered and then I must have abused this item all from a picture. They do offer to reimburse my $59.99 and my question is, "If you are going to reimburse the money due to my abuse why would you reimburse me anything at all if it is my problem?" ---- Basically they don't or won't honor their warranty and will refund $59.99 instead of paying the $849 TV claim. Can't believe Costco is involved with an unethical company

I get a protection plan with everything I buy that's electronic and it costs somewhat decent money. When I ordered a phone through the Home Shopping Network a couple of months ago, SquareTrade warrantied it. When my 9-year-old fell on the ice and cracked the phone, I contacted HSN to ask how to utilize the warranty because they never actually give you a solid pamphlet. I only had the digital proof. HSN gave me the proper number. I went online and everything was done there which was very nice.

Sam’s Club talked us into this insurance when we purchased my sons phone last Christmas. The first day back to school the phone disappeared & when we checked SquareTrade this was not something they covered, thank goodness we had Asurion insurance through AT&T. Then now the screen is broken and we are told we have to have the paper receipt??? I looked over a week trying to find it & I called Sam’s. They said it was stapled to my paperwork, with this computer age I don’t know why I have to have that 1 little paper! Once again thank you Asurion, never again will I waste my money on something like this even if it is attached to a big name insurance company.

I purchased SquareTrade for a Note8. It was offered when I purchased the phone at Costco. I filed a claim because the screen got cracked but I’m not sure how. When I picked it up, there was a crack on the side. I called SquareTrade and they referred me to a couple of places that would do it. Then, I had to go to the store, pay upfront, and then they reimbursed me with a check later on. The claim process was okay. I wish there were closer places that offered the parts though. I had to drive to Mountain View which was roughly 20 miles to get it fixed. I also wish they could just pay my deductible when I go to get the phone repaired instead of having to pay out of pocket, so then I don’t need to get reimbursed. But the reimbursement period only took within a week.

TV went as after two years screen issues, so I called for a replacement, it went smooth and received my replacement a 50in, mounted it and everything and then no picture when turned on. I couldn't believe it, caller and again process went smooth. I was told the old TV would be picked up and the new one delivered, so I was okay with that, as I shouldn't have to spend my time and money to ship it back. He said I would receive an email with the info. But when I received the email it instructed me to print out a label and ship the TV back which was not discussed. So I called again and ended up talking to the same gentleman and all he could say was they provided me a different option.

I received a very prompt response and clear directions in getting my cell phone fixed when the screen had received some damage. Great customer service, user-friendly site. Would definitely use and recommend to others for coverage of products. I had no problem using the claim at the local service place to get the coverage to fix my phone screen.

I am extremely grateful to SquareTrade for being there when I needed them. Not only were they able to repair my TVs when I needed but when the TV was not able to be repaired they also replace them. Having the Peace of Mind that SquareTrade provides makes having a SquareTrade plan a no-brainer.

SquareTrade was amazing and helped me with the warranty of my daughter's tablets. One broke and the other wasn't working correctly. They helped me with sending the items back to get reimbursed and replaced. I messed up and sent both tablets to the same place when one was suppose to go to manufacture and although I messed up they were awesome and helped fixed the problem. The customer service was amazing and very helpful.

Amazon offered a protection plan with SquareTrade for my modem and I purchased it. When I was having issues, my internet service provider was telling me that those issues were the fault of my modem. So I contacted Amazon who put me in touch with SquareTrade and SquareTrade said it was still under the manufacturer's warranty. So, they got me over to the manufacturer. SquareTrade's reps were really nice, good, and polite. Rather than just give me the phone number and tell me to call the manufacturer, they got me in touch with someone. I would buy from them again because I always believe in additional warranty.

Purchased a 60" TV at Sam's Club with a 4 year SquareTrade Warranty. At the time the stockman brought out the wrong model. Had to return and repurchased the model I wanted. Did all this before I left the store. Asked if the warranty is still good for the correct model. Yes was the reply. 2 years later TV goes bad. Tried to file a claim. Lo and behold, wrong TV was on warranty. I could not find the receipt so I was told to get an electronic receipt from Sam's. Tried online, no deal. Drove to Sam's and wasted an hour trying to get a e-receipt for the purchase.

I always had a very positive experience with SquareTrade. This time my experience was very different. After getting an email saying they would repair my laptop and return it in 2-5 days... I had to try and contact SquareTrade at least 3 to 4 times before they finally told me after about 2 or 3 weeks (!!!) that they would return it.

I have purchased several warranties over the years and have only had to make one claim. The claim process was very easy and was resolved very quickly. The claim was on a dehumidifier which is considered a major appliance. Initially I was told that it would have to be shipped to a SquareTrade facility. But that was corrected and the return wasn't necessary which saved a lot of hassle. The matter was resolved quickly over the phone and I had the reimbursement check in about a week or so. The process was very easy. It works the way it should which is a very pleasant surprise these days.

I purchased the insurance with the accident coverage because my 13 yo has a phone and a life. Of course, with in 6 mo. We needed to make a claim for a smashed screen, yes he has a phone protector, the coverage worked. Within a mile from my home the screen was repaired and it was at no additional cost. I am glad I have this coverage.

I was extremely satisfied with the results and the check that I received immediately from SquareTrade on the malfunction of my Keurig coffee maker machine. Most insurances put you through hoops to get any result, let alone a favorable one.

Repairing my phone - No updates on the progress on the repairs. My email address is the same one that I get the surveys and now I will be receiving updates at the earliest as want to let me know. My patience has grown short.

I want to say that SquareTrade have the best customer service reps. Very professional, accommodating and helpful. Unfortunately, I can’t say the same for the warranty coverage. We bought our surface pro from Costco and bought 4 year warranty. We have quite a few issues and after 3 claims, they tell us that they can no longer take additional claim after just 2 years because we have reached our cap. Apparently, claim is equal only to the value of the item you bought before tax. I wish this was explained to us!

I really appreciate the way that SquareTrade really took care of my product. Got it fixed or repaired and that is shipped back to me in space and they did. It's working great. They know where they were doing in short. Thanks.

Great online experience. Filing our claim was very fast and we received funds within a few days. I rarely buy extended warranties because I feel that they are a ripoff and the insurance company will just drag their feet when there is a valid claim. I am not likely to change my process, but I would now be more likely if it is offered through SquareTrade.

Customer service was phenomenal. They had me a new phone in 2 days. Can't say enough good words about the service. Buy the insurance. It is worth it people. Easy to return the damaged item. They provide all of the materials to make your return easy as pie.

The experience was beyond great. The way everything went down was even better. Only waited about 4 for it and that's not bad at all. I would definitely recommend this service to any family member or friends. Shipping was fast, quick and easy.

When I called SquareTrade to describe my computer problem they were very attentive and understanding. I had purchased an HP Stream which, apparently, had been sold to me without the manufacturer's one-year warranty. The technician could hear the frustration in my voice, and, after checking verifying the Serial No. and other details, got approval for my case, gave me a claim number right away and sent the postage paid FedEx label. I sent the computer out to SquareTrade that Monday and got a confirmation from them same day as they have the tracing number. I also got an alert when the computer was received 2 days later and another alert when it was sent out. All in all, the entire process only took 1 week. The computer is better than it ever was, thanks to the experts at SquareTrade. I trust them completely.

Samsung TV - We are thrilled to say that we have NEVER received such great customer service & with such speed. We had our tv replacement within 2 days. The gentleman that helped us was polite, professional & very helpful. Thank you very much for living up to the warranty without all the hassle. Great job!

I've had several experiences with Square Trade, they are always prompt and helpful when it comes to a claim. There was one time though that I had purchased a camera and it wasn't able to be repaired, the refund I was given was so little compared to what I had paid for the camera as they were unable to repair it. They prorated the value of the camera which was a little over a year old, I believe the refund was around $50 and it was over a $200 camera. They are still very helpful when it comes to a claim though.

I have always appreciated the reasonable prices and great service of SquareTrade. My only problem is that I live in an area where I do not get U.S. Mail at my physical (UPS/FedEx) address. The SquareTrade system only has one address, so even the Customer Service representatives are confused on how to get the right address.

I had problem with my surveillance after 2 years. I had protection plan with SquareTrade. I called them. SquareTrade fix my problem less than 4 days, they even paid for shipping and receivership. Thanks SquareTrade. Whenever I buy any electronics items I always buy protection plan from SquareTrade. It pays long run.

I was told I would receive a new replacement phone within 2 days but it NEVER CAME! I'm sick of calling to try to get my phone!!! So I'm using the 2nd Doro flip phone with no screen. The screen worked for one day after activation! I thought after all my calls and assurance that my phone was on its way, that this was resolved! That was about 2 weeks ago!

Screen was cracked although the phone had never been dropped. SquareTrade covered the damage and quickly replaced the phone with a similar (upgraded) model. There was never any hesitation on the part of SquareTrade. The entire transaction was seamless and painless.

SquareTrade delivered a brand new TV. To replace a 2 yr old one that was broken through no fault of mine. Very fast and efficient. I would recommend this warranty. Well worth the money. Good good good good.

I am 100% happy with the SquareTrade warranty. Communication with me every step of the way: from troubleshooting, trying to remedy the problem online, emailing the shipping label, status reports, and overnight FEDEX shipping, I couldn't be more pleased with my decision to take out this warranty! Just one little "glitch" after my cell phone was received by the Service Center who was directed to only contact me via email. So, when the email they sent requesting the PIN CODE to access my cell phone was dumped into my JUNK mailbox, I didn't know the Center couldn't work on my phone for 5 days!!! Thankfully, they finally called me directly. I received my repaired phone the next business day.

GPS stopped working, contacted SquareTrade, no problem, got the coverage taken care of and nice people to deal with. Have used this service before and would use again. Good value for the money and peace of mind about what you purchase, win-win.

My experience with SquareTrade was positive. I dropped my Samsung 8+ and the screen shattered. They referred me to a local repair shop and agreed to cover the loss via an online claim submission. They handled my claim as I would have expected. It was prompt and as agreed. Bravo!!

I recently had my mother drop my phone which cracked the phone screen and they gladly replaced it but the negative came today as I was tripped by, to be polite here) a crazy whacked out lady who plowed into me knocking me to the floor and of course the fall cracked the phones screen. Well after calling ** I was assured repeatedly there was a warranty on that phone and should contact SquareTrade to get it replaced. Of course when I called SquareTrade when I informed them of my accident the line went dead and repeated calls ended the same and when I finally got ahold of someone I was told there was NO WARRANTY which of course made me upset and then the line just went dead and once again I repeatedly dialed them and as before no answer.

Defective chair upholster splitting. Quick and very easy to get reimbursement for the problem I was surprised when you sent me a ecard for the price of the chair I was expecting that a card would be sent to me instead of receiving the ecard almost immediately. Thank you for your quick response to the request and the receipt of the ecard. This is the first time I have had to request a need for repair of something I have purchased and had a replacement contract.

I wasn't sure I was going to keep paying for insurance for my phone but decided to go ahead with it. Then I dropped my phone and broke the screen. It was very easy to deal with the SquareTrade office. They gave me a work order number and several names of places where I could have it repaired. I took it to one of them and they repaired it within two hours. It cost me less than half of what it would have been without the insurance.

I personally haven't had to file a claim with SquareTrade yet but am very happy that they are there if and when I need them. And they are very reasonably priced. Coverage is very good for the value. It gives me a nice peace of mind knowing my product is still covered after the manufacturer warranty has expired.

The only change is do not send an empty box back. The box was returned by FedEx and required a signature. Not needed, the rest was perfect. The response was fast. Received the check quickly. Very pleased with the whole process. Good job.

Very impressed with ease of warranty and fast response. We just purchased our iPad, had cracked screen, my warranty covered this, just mailed iPad in and received gift card online before they could have received it. Thank you for excellent service.

I purchased my TV from Sam's Club in January 2015. On November 10 my TV quit working. Won't turn on, won't do anything. No worries I thought, I purchased the warranty. I called. Located my receipt and called SquareTrade. My paperwork clearly states that "TVs larger than 37" will be serviced in your home. If you call before 3 pm EST a technician will be to you within 24 hours." SquareTrade needed me to submit my receipt and said it could take 2 days before they located my policy. On November 12 I received an email that I could now file a claim. I attempted to file the claim. After entering all information it said I needed to call. They weren't open (even though they boast 24/7).

I was disappointed when I closely inspected my laptop and notice the damage that had been done to it. It had gone in for a screen replacement on my previous claim. There are very obvious bending by the HDMI port. It's all bent, on the right side of the computer you can notice bending of what I believe was the tool to remove the broken screen. The new screen is not set on the right and it's rather popped out. By the start button there is a chip and bending, you can also tell where the laptop casing is not sat right. It's slightly open.

Square Trade quickly responded to our TV issues, probably about a year ago now. TV was failing intermittently. They had us perform some simple tests and offered options for a solution. We are happy with our resolution and have a Square Trade warranty on our new TV as well. Thank You.

I had a printer that quit working within the warranty covered by SquareTrade. I had no problems getting a new printer. It was well worth purchasing the extended warranty. I have recommended it to others who have asked about my experience.

Refurbished HP Laptops - Bought two. For the first problem it was sent to SquareTrade and was received back the next week. I called them about a problem with the second one and they resolved it over the phone. I plan to use them in the future.

I would HIGHLY recommend SquareTrade to anyone. I have only had positive experience with them. They stick to their words, they play no games when it comes to handling a claim, their phone reps. are professional, diligent and really helpful. They are simply the best! So again, I highly recommend SquareTrade.

Fixes my stuff in a timely manner. Would have preferred to be clear on what the actual coverage is. Didn't know coverage was only up to the cost of the item. Otherwise, service has been good and met my needs. Would recommend.

It was very easy to receive and talk to a representative. They took care of my problem immediately, they also followed up and made sure I was completely satisfied. They stand by their contract, where the manufacturer drives you crazy.

I am pleased with the ease of dealing with SquareTrade. They were fast and quick with my return and my service. I have used SquareTrade in the past on some items and have always received great service. I like the fact, that if I need help, the are always there and reliable.

My laptop had a bad battery port. Sent it to SquareTrade to have it fixed. When I got it back the drivers were completely erased and the computer is unusable... I'm not very happy. I'm not able to download anything so that I can use my computer.

I am horrified by the repair job their repair center did on my headphones. I initially sent out my headphones because the rubber covering my volume controls were starting to come out. What was done instead was damage the control completely and damage the microphone in it. The dents their repair center left when they pried open the casing. It was a morbid butched job and poorly executed.

The customer service representative that handled my call was very polite and helpful. The only thing I was not happy with was that I had to register my insurance plan I was not informed that I had to by the salesperson where I bought the items.

I had tablets and screens got cracked throughout the past year and your company was outstanding in explaining how and what to do. Thank you for everything. I do recommend you to other people. Your warranty price is so reasonable.

I am not happy with what happened when I needed to get a watch that I bought from the Invicta watch company through the Evine channel. When I needed to get my watch repaired and the watch was fairly new but when I got the watch it was damaged, but I could not return it back within the 30 day return period. It fell to the SquareTrade part of the agreement. They would not let me trade the watch in for a new one. They wanted me to take it to a place to get it repaired and then they were supposedly going to reimburse me not even for the full amount for only three quarters or whatever it cost to repair the watch. By the way the watch in question was a high-end watch. It was covered in diamonds on the face of the watch. It was a $2,500 watch

I sent my phone in for repair... SquareTrade denied my claim and sent the phone back in 6 pieces. I’m so upset with the fact they wouldn’t fix my phone or send replacement. I mean why did I buy insurance anyway? To top it off they kept my 99 dollar deductible and offered me nothing in return.

SquareTrade has helpful customer service. They were very easy to contact and determined to resolve customer issues. I had an issue with a broken shredder and SquareTrade helped to replace it under my service contract. It was hassle-free replacement in a minimal amount of time.

I had two televisions go bad within 3 weeks of each other. Square Trade on both Televisions tried to repair and when unable to repair they replaced both sets. I was so impressed with the way they handled my claims. I constantly tell people if they offer Square Trade warranty’s get it.

I got bumpers and stuff for the three tablets I bought at Amazon, but I wanted the warranty in case something went wrong because my grandsons had had other tablets that, even though they were made for kids, they ended up being torn apart. I wanted a way to protect my investment and SquareTrade is doing really well. I also got two chairs that we bought through Staples and we had SquareTrade for those, too. I filed a claim on one of the chairs and SquareTrade was really good. They quickly processed the claim, thus I felt very good about my experience. I would recommend this company.

Square Trade is a excellent company to work with. I had a robotic vacuum cleaner with the extended warranty through SquareTrade. I needed to file a claim with my robotic vacuum. SquareTrade took care of everything and refunded me the purchase price of my robotic vacuum cleaner. Refunded me very quick. My robotic vacuum was not able to be fixed. Very happy with Square Trade.

Repaired my screen on my iPad - everything was seamless and happened in a timely manner. Spoke with customer service and they helped me transfer an existing warranty as well. Very satisfied with the service. I would recommend SquareTrade to anyone as a great warranty company. Thanks.

I will always purchase a SquareTrade warranty for electronics that are purchased online. I had a printer once that I bought 2nd hand from eBay. It worked a few days and died. SquareTrade paid me for the printer (because it was used), the same amount I paid for it and the process was really smooth and fast! I am absolutely sold on SquareTrade for ALL of my electronics purchases... new or used!

This last experience was to my satisfaction. Last year I had contacted SquareTrade for this issue and we did not agree on the resolution so it was on hold for almost a year. However this time the representative was very efficient, respectful and prompt.

I was walked through the process by the representative and we had to download several things so he called me back the next day and we continued and it was restored. I was very impressed by the process with the representative who walked me through the process. He was very knowledgeable and seemed to know exactly what to do.

The call center personnel were helpful and I warranty was worth the cost in my case. I am not sure if all cases are handled in the same way as mine. I will be buying the coverage again for any items that carry it and hope that if I need it it will work out in my value again.

Dell laptop Inspiron. Got laptop back and problem not fixed. Very frustrating. Now being offered money back but I have expense removing and cleaning off computer of info. Very time consuming if I do it or 8iii8o can $100 and have it done.

SquareTrade was great to deal with again. Always professional and willing to help. I would recommend them to anyone needing insurance on a tablet, cell phone or computer. I got my insurance when I bought my cell phone at Costco.

This is one of the best company I did business with in a long time. Very caring. My range has a problem that was expensive to repair. I was told on Friday I would get a full refund and I got the check on Monday!! They did just what they said. I'll definitely use this company again.

Subpar Not Worth the Hassle: I purchased a SquareTrade warranty from Sam’s Club for a TV. I contacted the company when my component input stopped working. At first, I was happy that I purchased the warranty however I would soon find out that it was a total waste of my money and not worth the hassle. The individuals answering the phone at SquareTrade tried to do their job but the vendors and their processes that they use are awful. It started with me scheduling a repair appointment. It was seamless and painless I believed until the repair company did not show. Granted I contacted them the day before to confirm the appointment, because they had not contacted me.

I got a SquareTrade protection plan for my Galaxy tablet. My tablet's screen got cracked, and it was easy to file the claim with SquareTrade. But I had a problem trying to get a copy of my receipt from Sam’s Club. I had to call SquareTrade to get it going because I lost my receipt. They sent me to Walmart to get a copy of my receipt.

The receipt is from Amazon which do not provide hard copies or receipt. It is save to a pdf file. If that is not good enough just forget it and I'll be sure to join the others who wrote bad one star reviews. I didn't want to believe your customer service was that piss poor. I guess that $4.95 I just donate. Never again will I buy a SquareTrade placement plan and I'll advise everybody I come in contact with.

After reviewing Squaretrade on consumer affairs I was contacted the next day to figure out a solution to my problem . Square trade ultimately decided to reimburse me for my tv since I didn’t feel any of the replacements were up to par .. My current warranty will be voided but that’s ok I’ll pick out the tv I want and I will purchase another warranty with square trade for the new TV . Thank you for providing a quick solution to my problem !

The plastic headpiece on my $169.99 AT&T headset broke after one year of occasional use. SquareTrade called it an ACCIDENT and denied the claim. Filing the claim was time-consuming. First, I was told I could not move forward until I had the item in my possession. 2nd call, I was informed I needed the receipt. I spent time trying to track down a receipt and eventually learned that Online Staples does not provide receipts. Immediately after submitting the claim, a denial was issued. No time wasted there. I have been waiting on hold to speak to someone about the denial for 41 minutes.

I made a purchase at Office Depot for a Realspace Landon Desk with Hutch. I purchased a warranty and was told if anything happened with the desk, I would get a replacement delivered to my home free of charge. When I filed a claim, I was offered a check for $40 less than the purchase price. I then told the agent what I was told. I was then told if I wanted a replacement, I would have to pack the desk up and send to SquareTrade. This thing weighs well over 100 pounds so I choose the check. I don’t know if this was misinformation given to me by Office Depot or SquareTrade.

I purchased my Samsung phone at Target and this is the insurance they offered. I set up the insurance to be paid on my credit card. As with all credit cards mine expired Sept 30 and the October bill was rejected. They sent me notice last week to say I was cancelled and couldn't be reinstated. WHAT? OK, must be a mistake. So I sent them an email stating same number and, "Here is my new expiration date." No, wouldn't accept it.

When I had my first Fitbit, my husband and I ended up replacing it three times so he decided to get me a warranty when he ordered another one for me. Fitbit offered a SquareTrade warranty and my husband took that. One time, I cracked the screen of my Fitbit Blaze and filed a claim online to SquareTrade. I just had to pay for the deductible and then they sent me an email saying that though they no longer carry the Fitbit Blaze but then instead, they were offering me a Versa. They sent me the latter two days later and I was happy with the way they handled my claim.

Updated on 11/06/2018: SquareTrade responded to my concerns by advising that they would not accept the return of the substandard TV sent me and refunded my $129.00 cost for the warranty. I had offered to bring the TV back to the local Best Buy that it was delivered from. The VIZIO TV I had purchased in 2016 cost $999.99. They sent me a Hisense H8 series valued at $599.99. I found two TVs at Best Buy comparable to VIZIO I had purchased. One was a VIZIO and the other a SAMSUNG. Both were on sale for around $700. SquareTrade said no. So now I am stuck with a substandard TV and feel deceived by SQUARETRADE and the promises they make when you purchase their product.

WARNING... THINK TWICE BEFORE PAYING FOR SQUARETRADE PROTECTION PLAN... I purchased a 65 inch Panasonic 4K UHD TV and I also purchased a SquareTrade protection plan for this price range of a TV. SquareTrade protection plan's pricing was based on the cost of my TV. However, today a very nice repairman came to fix the tv, however it was deemed to be not repairable. Therefore, my TV qualified for a replacement as per SquareTrade policy, when I received the replacement tv options as Samsung, they were lesser value and quality than my original TV.

I bought a flute for my daughter. She’s in beginning band and anything to do with kids needs a warranty. SquareTrade was offered at the purchase point on Amazon. I bought the flute at the beginning of the school year. The new band teacher didn’t want the beginning band students to even attempt to play their instruments for the first couple of weeks of instruction time. When they pulled out their instruments, my daughter was having trouble playing it. It did not work. The teacher thought that there might be an instrument issue and, a week later, it was clear that it was the instrument.

I purchased SquareTrade for my iPhone X. After having the phone for six months, It fell out of my purse and onto a ceramic tile floor, shattering the screen. I contacted SquareTrade to file a claim. The fastest way to get a phone was to have them send me a refurbished one and return mine to them. I did this and had no problem. This was in July. Fast forward to October, my phone suddenly has a thick green line appear on one side of the phone. I contact SquareTrade and they tell me to go to Apple. I take the time to set up an appointment and travel to an Apple Genius Bar only to find out they cannot fix it. Partially because it has to be sent off and also because it is not the original phone but a refurbished one, the insurance should cover it. Wasted trip to Apple. I call SquareTrade back and they then refer me to a repair shop. I make time to go to the repair shop.

When my cell phone failed I expected a simple exchange as they implied. But discovered you must deposit $750.00 which will be returned when they receive your phone, something unexpressed in the advertisement. I think most people like myself don't have a spare $750.00 to send, and what happens if they lose the returned phone or find some other reason why some or all of your $750.00 is not returned. I sure they will have some placating answer to this. So if you believe them go ahead and waste your money. As for me NEVER AGAIN!

Updated on 10/30/2018: Don’t believe SquareTrade. After jumping through hoops with Apple Store repair itemized receipts not being enough to pay their claim they are now asking for Verizon purchase receipts from 23 mos ago - after gladly taking my two year advance premium payment. SquareTrade no longer will be trusted. Don’t believe any reply they put on here it’s all lip service.

I was very happy with the return process. It was easy & received my new product quickly. Customer service was very helpful and friendly. All I had to do was mail my package and give them the tracking number and my replacement was on its way.

I bought a leaf blower from eBay and bought the SquareTrade three year contract. The leaf blower stopped working. After jumping through hoops just to file a claim they were not helpful at all. I can pay the mfg to fix the machine or pay a local shop to fix the machine and maybe SquareTrade would reimburse me. Every step of the process seemed like I was dealing with a shady company.

I want to start with my 4* rating is based on the overall experience. If I could give an individual rating based solely on the follow-up call to this review, I would give it a 5* as Kristopher was nothing but respectful and understanding, even when I answered the phone with a bitter tone.

Updated on 11/07/2018: This is a followup to a review I wrote on Oct. 23, 2018. SquareTrade wrote a response and tagged the review as "Resolution in Progress". This a stall tactic. I have not heard from them in over two weeks. You will see many reviews which have the same status. Below is shortened version of my response to SquareTrade.

If available I always purchase the SquareTrade contract with our office equipment. They have always been professional and handle your claim quickly. Replacing or reimbursing for faulty equipment rapidly keeps our office on target. It is a major benefit at a low cost for the small business person. Thanks SquareTrade!

I personally hate this. When you call to cancel they argue with you. I hate companies that do this. I do not recommend any company that does this. In my case I bought a phone and then 6 months later wanted to get a warranty. After I bought the SquareTrade warranty I read the fine print that said (paraphrasing) that they only covered phones if the warranty is bought when phone is new. Everything else could potentially be viewed as a pre-existing condition. I understand their need to do that. So, I wanted to ca because I am clearly not covered. I have no documentation to prove my phone is in like new condition when I bought the service.

Poor iPad Screen Replacement. Repair service was prompt but the screen replacement was not properly installed. Top part of screen is not totally adhered to body of iPad. The bottom line is only use an official Apple Store for replacement and repair of their products. Most other repairs are substandard.

I initially had problems getting my claim approved due to an irregularity with my receipt. However, after a long phone conversation with a manager, I was able to get my claim approved for in home repair of my 55 inch TV. Hopefully, the repairs will go well. I am satisfied so far.

SquareTrade was fast, efficient, and knowledgeable in helping me with my Television troubleshooting and replacement. Their process was also quick and convenient. I will keep ensuring with SquareTrade with all my devices. Thank you very much SquareTrade!

HP ENVY 7645 printer did not print in color. Person with whom I dealt researched the problem and quickly concluded that the warranty applied and offered me a check to reimburse my purchase price. And I did not have to return the defective machine. Within a few days, I received the check.

The evaluation of the Samsung failure went very well. The ST technical dept know their business. The decision to replace was OK with me however the replacement tv and recommended by ST was an LG 4k model. We receive this tv two days and after setup It had such a poor picture quality that we went to Best Buy for information. What we found out was the LG 4K WILL NOT WORK WITH OUR CABLE PROVIDER.

I have tried since August to get answers on why I have never received any of my SquareTrade warranties in the mail. I have continually tried to contact SquareTrade for answers and they never respond. I don't know if it is stored in my Amazon somehow, or if paperwork should be showing up. But it never showed up. I've purchased these on multiple occasions, but nothing ever shows up. Yet, I receive other offers in the mail to protect my cell phones and other devices with the SquareTrade. No one will reach back out to me.

Why there's no problem with updating but there's a problem filing a claim? I've been trying to file a claim online I get an error. "Please try again or click Help to get assistance." Why can I put my info on the form?

A small amount of money gave me the peace of mind that if I broke my phone, I would get a replacement with no hassle. I dropped my smartphone--fell out of my pocket, face down on concrete. The concrete won. A phone call, answered s few questions, and I received a replacement, with postpaid return for the damaged phone. These folks rock.

This regards Ticket #**. This regards Your TV Claim Update [#**]. I am writing this in hopes that "KM" or someone else at ST will read it and respond. I have been going back and forth with ST by phone and email for over a week now. They state that my Target receipt that I uploaded three years ago is not acceptable. Why didn't they tell me that back then instead of when I filed a claim? On 10-16-2015 "Ronnie" emailed me 10-17 and I responded. I was told on the phone that I would be updated by email on 10-18. So far, nothing. Reach out ST.

From the very beginning of my contact with SquareTrade concerning a problem with my computer, the process was handled with extreme professionalism and responsiveness. Service personnel informed me of what was transpiring and what was to transpire through constant and timely communication throughout the process until the final resolution of my claim. Very satisfactory experience in all facets of the relationship. Highly recommended.

My Roto phone suddenly quit taking a charge on a Sunday morning, I contacted my carrier and we tried several things to get it to work. Finally transferred me over to the Warranty dept. They were very helpful and said a replacement would be sent out ASAP. I received my new phone on Tuesday and a rep at local Target store set it up. Very helpful. My whole life is on that phone.

Very happy with our experience with SquareTrade warranty. Parts arrived overnight. Repair was done very efficiently and with precision. Couldn't have asked for a better repairman. He was very conscientious of his work and wanted everything to be just right. Thank you.

I didn't expect to use the plan but it was I was thankful when my TV screen went black. The cost was very reasonable and the service provided to set up and haul away the old TV made it easy. I will use the protection plans again.

Ice machine purchased at Amazon with extended warranty. Ice machine stopped working and after contacting SquareTrade a refund to help replace ice machine was sent. Courteous and fast service. Very pleased with this warranty satisfaction. I will definitely buy extended insurance again if it is available on future purchases.

A SquareTrade rep called and fixed my issue. Great support!

I only called once and got my problem fixed right away. As a matter of fact, I already got the new Juul and it works just fine. Thank you for your help. It was the easiest transaction I have ever done before today.

I tried for 2 days to send a purchase receipt for a printer that failed. The instructions on the website would not work. The email sent me that I would attach my photo of the purchase receipt would not work after 4 tries. Called Customer service no help. Called again for a fax number so I could send in the receipt, he wanted to send me another email. Completely did not listen to me when I explained that did not work. So now I have an address to MAIL in the receipt. My printer has been ions for 3 days now. So another week probably for snail mail to get the receipt to So SquareTrade. I rate their company ZERO stars.

I purchased extended tv protection warranty for LG OLED 55" TV from SquareTrade. I developed a problem of multiple dark horizontal lines after using Directv closed captioning for movies. SquareTrade advertises that they cover screen damage/malfunction and an icon in their advertising shows screen with multiple horizontal lines. I sent them copies of sale slip, serial no. and screenshots of my tv. After examining these they said SquareTrade doesn't cover this type of screen damage and that this screen damage was listed among events excluded from coverage. This is a lie and website did not exclude this type of damage. They offered to buy me off by refunding the purchase price for the insurance. This is scam crap insurance so save your money.