Allstate Protection Plans Reviews

They made my process very fast and easy to repair my son's iPhone 7 both times. 1st. time it was fixed and shipped right back to me only to break again the next day. Sent back immediately for repairs and was unfixable so they sent a new phone very fast.

I got SquareTrade for a brand-new phone and did not expect to have any problems. But having SquareTrade made sense on this one. They shipped out the phone pretty quickly and it got returned quickly, and everything was resolved on it. Although there have been times I've bought SquareTrade and haven’t had a problem, I'm fine with that, too.

I was offered the SquareTrade warranty at Staples and I just went ahead and purchased it. I filed a claim for an office chair, which I’ve had for probably a year and a half. The seams on the arm were starting to pull apart and then, the same thing on the top of the back was kinda going against the wall. Filing the claim was easy. You just go on their website and follow the directions. I got a response the next day so it was quick. They couldn’t find the color match and I even went back up to Staples the other day just to see if they had something, and they didn’t have it. So, it was unfortunate because that’s the color scheme that went good with my office. They offered me a refund and so, I’m getting about 90% of the full purchase price. I haven’t received the check yet, but I had a good experience with it. I’m extremely pleased and I would buy a SquareTrade product again.

Wow, what a great experience I had with SquareTrade. I had made several calls into square trade. Everytime I called the customer service representative was very professional and courteous. Not only were they informative and helpful over the phone they got me in touch with the person who could help me. They followed up with me by calling me back to ask if there was anything else that I needed. I would definitely recommend my friends and family.

I contacted Square Trade about the sound cutting in and out on my Bose Headphones Sport Sound Headphones and the sent me a check to cover the cost of a new set of headphones. Very easy to deal with Square Trade. Would recommend Square Trade to anyone I know.

From the time I filed my claim to being approved was less than 24 hours. From the time I mailed my camera lens, repaired and returned was less than 2 wks. I was pleasantly surprised how quick and professional the process was from start to finish. I will highly recommend and continue to purchase SquareTrade.

When I turn the computer it will no boot up, not all the time but a lot. I would have to press f12 repeatedly to get it to start. It would then get slower as time went on. I have had two sections on the phone with tech center before being instructed to send the unit in.

When I submitted my chrome book for display repair, the process is seamless and simple. I was able to get my chrome book repaired on time. Thank you SquareTrade team. I will recommend to this warranty product for all my friends.

My product could not be repaired and the. The “replacement” never made it to me so I lost hope that anything would happen. The last customer service rep I worked with worked quickly to rectify the situation. Ive had issues in the past with Square Trade so they instilled some faith for me.

When my beautiful six-month old notebook computer stopped working (after I accidentally sloshed water all over it), SquareTrade responded quickly to my claim. I found their service to be consistently thorough, accountable, and reasonably quick through the entire process. After this incident, I sent an email to my immediate family (about 14 people) recommending that they insure their valuable electronic items with SquareTrade. About two weeks after generating my claim, I received a reimbursement check for the purchase price of the notebook computer.

The claim process was easy, and Square Trade was able to repair my laptop. Very satisfied with the service. I would highly recommend this service, and adding it to new your purchased items, it is worth the price, and you save yourself the hassle.

It was very easy to find my SquareTrade Protection Plan when I logged into the SquareTrade website. I received a prompt response to my claim. Within a few days, I received a check that will cover the cost of the item which needs to be replaced.

Never doubt the reliable service I receive from Squaretrade, whether it's getting an item repaired, or getting a refund, they are fair. I try to get a Squaretrade warranty on all of my valuable electronic items. I have never felt disappointed when filing a claim.

I have always found that if I deal with you honestly I am never disappointed with the outcome. That is saying something for a warranty company. I have almost everything electronic warrantied through you folks and as I have said, any time I have had to file a claim it has always been handled fairly and professionally. This time was no exception. Thank you for being such a great company. Get back on board with Amazon again. It would make getting my warranties so much easier. Thank you.

My laptop had a cracked screen and a bent frame. Initial contact to fill out required form was a little confusing. However, after receiving customer friendly service the issue was resolved. Everything was explained through email correspondence. Timeline was on point. I am completely satisfied with the service received. You can't even tell that the laptop was damage. Square Trade Rocks!!!

This was the easiest process I have ever dealt with. It was easy to submit the claim online. The website is easy to understand. The turnaround time was the fastest that I have ever experienced. I expected it to take longer to repair the item and you guys finished it way ahead of my expectations. Great job!!!!

Dirt Devil Vacuum/motor drive stopped. My vacuum gave out 7 months before the 3-year extended coverage, I did not have to send it to be repaired nor return it so I dropped it at a Recycle place. I was given a choice of check or gift card.

The response was I returned my claim was quick. Steps after the claim was placed wasn't clear. Liked that the communication for the tracking of the device was given both times. Service was done quick and perfect. The device was fixed to perfection. Thank you.

At at time when you expect the least but need a warranty the most, this company comes shining through. I literally cannot thank them enough for being kind considerate human beings and standing behind their warranty. I will recommend them to all my friends and family. Anyone that is on the fence - don't be. Great company. Great employees.

Both fridge water filters leaked. Caused a mess on my kitchen floor. They were Kenmore and were supposed to be a replacement for the Whirlpool ones. Installed the last Whirlpool filter that I had and it did not leak. I was not happy though that you depreciated the original filters cost. Wayne **

This was the BEST warranty that I have ever purchased. This is actually my 3rd claim since purchasing the warranty two years ago and there is still one year left. No hassle online claim, shipping all taken care of by Square trade, and EXCELLENT service. The repairs have ALWAYS been superb and quick to receive my laptop back. Never more than two weeks from start of claim to getting my merchandise back fixed and running. I would gladly purchase the warranty again and recommend them to anyone!!! Love this company!!

Samsung Refrigerator. It was so easy to file a claim. Then we contacted Customer Service and they help us troubleshoot. They told us if that doesn’t work call them back. Three Days later we called back. They ordered parts for us and received them quick. I would recommend. They have great customer service.

After the second time I called the guy that I spoke to was very helpful and we were able to get everything taken care of for my husband with his phone troubles. But I am just glad that he was very helpful because the guy that I talked to before him was very rude and disrespectful.

Replacement of non working printer. Quick resolution to my problem. Refunded for cost of the product in 5 days. Very easy to work and handled my issue professionally. I would recommend SquareTrade To anyone looking for an extended warranty on their products. I have never had a problem in getting any warranty honored by them.

I purchased SquareTrade when I purchased my TV at Walmart. I submitted a claim when my TV had a line across the bottom, like five inches of it, and it blinks underneath that line. And so, I went and found my receipt that I had through Walmart 'cause they have an app where I scan it in. And that's how I got the information to file the claim, and then I called it in and followed the instructions from the person that I spoke to.

I got the insurance for the tablet and when I had a claim for it, they sent me some money back but it wasn’t the full price of the tablet. It was like an electronic gift card. So I had to wait one day. But the rep that I dealt with was cool. I liked him. He helped me out a lot.

I bought the extended warranty from SquareTrade though Staples and they explained it good enough. It worked out that time for me. I didn't think much of them most of my life and I never had a claim for anything but the girl talked me into it. I’m so glad I bought it because I had $200 chairs and they are badly shaped. They are only a year old but the vinyl is coming off of it. The piston for raising up and down doesn’t work anymore and I told them everything that’s wrong with it, and they said that I get a new one. Putting in a claim, the rep asked me if I wanted a check or a store credit. I said that I would take the store credit because I need a new chair. But I still haven't got my store card in the mail and it’s been a month, which is long for not giving me a card.

I just got SquareTrade one time, and it was for a controller. And it got broken, and then, they sent me a gift card. So, I buy them for all of my stuff now because it’s a good deal if anything happens to them. Recently, I got it for a Nintendo Switch Lite. Submitting a claim online was nice and easy. Getting the gift cards was also very fast. It was in a matter of an hour.

Unable to ship laptop because the Fedex has been out of boxes for a month. I am waiting. Have very little money. You should have provided a box with the label sent. It's costing me around 35 dollars to send it to you when they get a box on back order so I paid for insurance and unable to send the laptop yet and out 35 dollars when I can ship it. Not happy.

Though the whole process started out very tedious and frustrating, I was happy with how quickly I received a response to my initial review. A specialist contacted me over the phone to help resolve my issue and give me clarification on my options.

My replacement TV came with box damage, I stop at the shipment at the door, took pictures, and ask the delivery guy to memo in delivery note, date and sign his name. I called SquareTrade customer service to ask if he want me to open the box. He said I can and take pictures if tv is damage. I did follow his information by took several pictures of TV damage and email back on the same day.

Square Trade sold by Target for electronics is a poor investment. NO SUPPORT, NO HELP AT ALL. SAVE YOUR MONEY. Square trade is a rip off. DO NOT BUY THE SQUARE TRADE INSURANCE. Poor system. Stay far away.

My husband bought a laptop from Walmart and got the 2 year Square Trade protection plan. A year and a half into it, the laptop got knocked over and the screen got very damaged. The hinges wouldn't even work to close the laptop, it was bad. I contacted HP to try and go through them first, but they were going to charge us a lot even though the manufacturer warranty was still active. We chose to wait.

I did the claim online and they responded relatively quickly. I had to send in my laptop and then after about a month, they told me that they weren’t able to fix it and I was able to get my refund to purchase a new computer. With the warranty, it's very easy and cheap to get items fixed.

We are still working on my claim and it's been ongoing since February. They had to go back and get the other piece that would run over the AirPod so we could send it in. Once we sent it in, I had to pay for shipping for some unknown reason and it was about $12 and I did it thru UPS instead of FedEx. They called and told me that that was not where it goes, and that to send it through FedEx with free shipping label, which I finally got a shipping label just the other day. Now I'm waiting for it to come back from San Francisco, California. So I'm tracking it still. The process is a little difficult. I had to be put through several times because we got disconnected. I could barely hear them, but they wanted to call me back because I left my number. Other than that, it went all right so far.

SquareTrade has reached out and resolved my issue. They have done all that they can and made a strong and positive effort to correct the problem. I am pleased with their response and resolution. This drastically changes my situation and my opinion of their service. Thank you ST.

Glad to have the laptop back working properly again. The only downside is that one of the rubber feet came off in the box. I think a better adhesive is needed. Turn around was impressive. thank you. I would not have any problem dealing with Square Trade again.

Insured Shredder would not feed or shred paper. SquareTrade quickly approved my claim for the shredder and emailed me a shipping label to send it to them. They kept me informed about progress via email. It was returned it to me in a bit more than 2 weeks. It works great now. I am so glad I bought the extended warranty policy.

Excellent company! Probably the best I've dealt with in a long time. FAST courteous service. Since they couldn't repair my TV this time, I was given a choice of 3 NEW tvs. After having to file 2 claims I can say that this is a company I would continue to use in the future.

I called in to exchange a defective product. A 50 inch RCA TV. Any other company I've dealt with, simply exchanges the defective product. But this company gave me the runaround. The representative said I can send it in to be repaired and if not repaired then replace, which would take up a month before I could receive my tv back. Completely unacceptable; Especially considering I purchased protection from this type of occurrence. But I will never EVER use Square Trade again. I also will recommend people I know to not use them as well.

1st person I talk to was no help. Call back. Got someone else. She was great help in locating my warranty and solving the problem. It took less than 10 mins to receive my refund to purchase another one. Would most definitely purchase the warranty on any item I purchase.

I knew my kids were gonna break the tablet at one point in time and I had to get SquareTrade for it. I got it through Walmart. When the tablet wouldn't charge, I made a claim with SquareTrade. I would've been much happier with a replacement instead of cash, but it didn't go that way. They said that I didn't have to return it and they couldn't replace it, so they sent me a check. And it didn't take too long before I got the check.

We noticed that some lights were out on the TV, it made the screen dark in some areas, we had purchased square trade when we purchased the TV, but have never used it. We called and made the claim, and within 24 hours they had responded, and within 3 days we had a new TV. Well worth the money!

Bike replacement. Very easy to communicate with, very easy to work with. You made the process so easy for me, only thing I hope you improve is following up with cx instead of waiting for cx to follow up with you :), other than that I am very happy.

I bought an iPad and I wanted it covered. I purchased an electronic warranty through Amazon. I had a claim when the screen broke and SquareTrade replaced the iPad.

My recent review I was overacting and impatient but SquareTrade finally Came through For me. Thank you square trade. And now I am satisfied with their services and would recommend it to my friends. Thank you.

I have purchased so many Square Trade plans over the years and never used them. My computer and tablet both acted up at the same time. It has taken months to get things squared away, and things are still not completely resolved. I was lied to and treated rudely. Neither one of my claims is completed, as I am waiting on a refund for a part I was told was fixed, and my accessories were not returned with the refurbished tablet they sent. I can promise I will never buy these protection plans again.

I am beyond disappointed. I have a tv that keeps malfunctioning while we are being quarantined. In October 2019 I called Square Trade because my tv kept flickering on and off. The tech person had me show him what was going on on my phone. The only way I was able to get the tv to stop flickering was to put the tv on game mode. This mode is way too dark to watch all the time. When I told him it was not a permanent fix, I was asked to send pictures. I did that! Months passed and I didn't here anything. By this point the tv malfunctioned even on that mode. The tv would shut off and restart on its own.

I am adding to my previous claim where my HP printer failed and I was just sent a reimbursement check which I had to wait for. The claims representative was not based in the U.S. and this made it extremely difficult to conduct business. Also, during this COVID-19 Pandemic, it seemed he really didn't care about my inconvenience. Pakistan was where he said he was. A call center instead of an actual person that knows anything at all about my product.

Initial claim experience was horrible. First they kept rejecting my proof of purchase, telling me they needed an "Order Confirmation". The document that I was sending them clearly said "Order Confirmation" at the top. They couldn't understand. Finally was able to work through that issue. The second issue was that the only course of action was for me to have my dehumidfier repaired and let them reimburse me for the repairs. That was absurd. These units are sealed units and basically cannot be repaired, at least for a reasonable amount.

Purchased a $1,200 Vizio tv from Costco. 4/8/20 Placed claim Claim #: **. 4/9/20 only offered a $400 Hisense to be delivered by Best Buy on 4/20/20. 4/10/20 Best Buy called. I'm on my vmail, upon calling them was informed order was canceled by Best Buy. They did not know why, but rescheduled delivery for 4/21/20. 4/21/20 Called Best Buy after item WAS NOT Delivered within scheduled delivery time; told they no longer stock this TV and could not assist me. 4/21/20 Reached out to Square Traded spent over 1 Hour online with them, Square Trade is unwilling to help or honor the replacement of my TV. Bottom Line NO REPLACEMENT TV issued.

Great customer service. Very polite technician. Everything has been working great ever since. I highly recommend this service to any and everyone in need. I'm very thankful to have had such a great experience. I thank everyone involved in helping make it all happen. Great job. By far the best on the market.

When requesting the claim the entire process was fast and simple. The approval and response was easy. The entire thing is user friendly. We were able to get our return and purchase a new item to replace our radio. Would definitely use Square Trade again.

I was worried when I couldn't answer a bunch of questions about the manufacturer of my device. But I was still able to get my claim approved. No shipping of my part necessary! I loved the experience. I will be using Square Trade more.

Bought a high-end thermal carafe coffee maker with extended SquareTrade warranty. Two and a half years later, it stopped working. In the beginning, I was having issues getting them the documentation they wanted. No matter what I did, it didn't seem to be good enough. But then, Since the coronavirus, they decided they had enough documentation and wanted no return. They just sent me a check. Only good thing about the virus LOL. Highly recommend

It has been a great experience. The responses I received from representatives were prompt and helpful. I have multiple policies with SquareTrade and the first representative was thorough in assisting me with beginning the process. All other representatives I've communicated with so far have also been helpful. The site was easy to use.

Square Trade was so worth my money. My husband and I purchased a TV and were given the option to buy an extended warranty, which we usually never do. Due to the fact that the TV cost so much and the extended warranty was so reasonably priced we decided to get it. It was worth every penny. Our TV's color went out so I called them. All I had to do was send them pictures of the problem. Within 48 hours they got back to me and replaced my TV. I would highly recommend them. Thank You Square Trade.

It was much easier than I had anticipated. The online claim was poorly written meaning I made a mistake and I could not go back to correct it. But calling the toll free customer service number and dealing with the agent was so stress free. It was unbelievable.

Thanks. Received hard drive and notice of reimbursement to cover cost of laptop that was not repaired. Do wish the process had been shorter. If I had known it would take this long, I would have used local repair option that you approved. Oh, well.

I purchased the Pyle KTMRGS03 Marine sound system for my boat. It worked great all last yr but this yr it worked one day and only played sound out the front the next.. Contacted Square Trade the next day about the warranty and they sent me a return label. Boxed it up and sent it off for repair.. Within days of sending it off it was back. Don't really know what they did to it but it works great again. Thanks. This experience was top notch from start to finish.. Great job to everyone that helped...

I bought 2 new OnTel swivel sweepers on eBay last July. I gave one to my sister, and she started using hers right away. It works fine. However, mine was bought because my old swivel sweeper was about to bite the dust. I just put mine to use recently, and all it does is spit the dust and cat litter right out the back. I don't know what's going on. I have used these sweepers for probably 10 years and have never had this problem.

The online processing is actually easy to use. I don't do a whole lot online so I was thinking it was going to be hard but it wasn't. I did have a problem but I called customer service & they were very helpful @ getting back on track. The customer service reps were always very kind & helpful. They knew what they were talking about. Very pleased.

After our TV went black we did all of the steps recommended in the documentation that we had, we called Square Trade after we got our order documentation. We called and we got a customer service contact who reviewed with us further steps to take to find the problem. After we identified the real problem, he stated that it could not be fixed and told us that we would receive a refund and we did. We purchased a new TV and add square trade insurance on that TV.

Square Trade responded promptly to my issues with the product. They issued a replacement and it was quickly delivered. I had my doubts at first due to Fitbit's run around but once contacting Square Trade I quickly realized that they were not the same entity.

GREAT PROTECTION AND SERVICE. I was very impressed with the ease of the whole process. The drop off location had an easy process as well which meant I didn't have to wait in any long lines just to simply drop off a package. Thanks.

All was great and no issues. Ran thru a few attempts to resolve issue and finally a decision was made to return the television for a fix. The techs were very professional and courteous and step by step was made. I recieved the return box and shipped out.

I'm very well pleased with SquareTrade and how my claim was handled. The heater would light, but it wouldn't stay lit. We troubleshot it and realized that it was not working. I got in touch with SquareTrade. I've never had to file a claim for anything before and didn't know what to expect. I thought that maybe they prorate. I was very happy to know that what I thought was gonna happen did happen.

The HP printer I purchased in June of 2018 kept sending a paper jam message. After checking several times for a jam and finding nothing, the printer eventually refused to turn off so I unplugged it and started a claim. The process was relatively smooth and I received my check on 4/18/2020. Thank you for a good program for the consumer!

My claim process went very well and has handled very quickly. All of my data was already in the computer. It was not stressful and I received Square Trade Fast Cash refund check in about two days, which was excellent. Thank you.

I am very happy with Square Trade. The process to file a claim was online and seamless. Square Trade sent me a check within 7 days after my claim was approved. I would purchase the protection plans from Square Trade any time it is offered on an item.

Glad I purchase plan. After a year a some months, my kid drop product - damaging it and my 2 year plan tried to replace item with a similar one, but was unable - sent me a check for a replacement. Thanks.

I purchased this policy out of response to a good sales person at Office Depot. Not reading the details. I’m a retired automotive service manager and I know better. Your paperwork says it’s a two year warranty when in all honesty, it’s only a one year warranty because the first year is covered by the manufacturer. Luckily, this claim came just before the end of the the coverage. My biggest problem is that my circumstances were not considered when the final decision was made on my claim. And I had already done things to make the claim easy on SquareTrade due to these pandemic times.

They upgrade the screen quality. They made it really easy to ship my product and they took a short time to fix and returned my chrome book. I am very pleased with the service. It took a safety way to ship and receive. I do not have to pay for anything.

Woke up and my freezer stopped working and SquareTrade warranty plan came though and took care of my unit. Thank you and I will purchase again. I really feel the money I paid for was well worth it. Thank you square trade.

I bought a refrigerator and purchased the SquareTrade additional warranty. That was a great decision since the freezer wasn't working right almost immediately after the manufacturer warranty ended. Square Trade stepped up and took care of everything including shipping the parts, finding the service tech, and setting it all up. The refrigerator was fixed right away and it didn't cost me a dime. I highly recommend Square Trade.

Son's phone started messing up after dropping it in water. They told me that all they could do is trade it in for a cheaper phone or have it fixed at my expense then have it reimbursed. Who does that. So after I sent the phone in by some miracle I get an email saying that they are just gonna give me my money back. It was weird.

When the computer died, SquareTrade wanted us to send the computer back to them and then they'd send it back with a new cord. It was the cord that was broken and I said I would not send our computer. We went back and forth several times. The discussion took about an hour or so and it got escalated twice. The people we talked to were pleasant, but it seemed that they were working off of a script for certain things that they had to say or ask. Then it took them a long time to understand something even though we explained it to them. It was very frustrating. Then they finally agreed to let us go to a local place, buy the cord, send the receipt and reimburse us. We went to a local place that day, got a cord and it was done.

After explaining the situation to SquareTrade, they reimbursed me my money after my treadmill broke down 6 months after buying it. The customer service was beyond helpful, patient, friendly, and well mannered. It was a stress free interaction and they were swift and quick with the reimbursement on top of that. I’m relieved I bought my protection plan through them and I’ll continue to do so on any hefty purchase I make for the foreseeable future. Wonderful company, wonderful staff. Rest assured we you’re protected when they say you’re protected. Grade A.

You were terrific in returning my repaired laptop rapidly. I have had difficulties getting it available for use at work however. Resolved now. Thank you for your timely intervention and pleasant techs. Staples has been my go to for technology for over 20 years.

I purchased a Crossly CD/Radio/Alarm from Amazon with a warranty from SquareTrade.com. The clock ran fast. I put in a claim. They said they fixed it. They did not. It took about three months to show that it was still running fast. I called and they said the warranty was "completed" which means they spent as much money as the item cost attempting to fix it so the warranty is no longer good even though there was two more years on the warranty. After arguing with them online and being transferred to a supervisor, with more arguing, they finally offered to send me a check for the cost of the item. I should not have had to go through that. Their warranty only covers one attempt and they do not guarantee their work.

I've always had weird luck with stuff like lawnmowers and weed eaters so I add a protection plan just in case. I bought a lawnmower through Walmart and they offered SquareTrade. I used the lawnmower for seven months and then I didn’t use it for a while. I changed the oil, the gas, air filter, spark plug, and all that stuff out and went to start it but it wouldn’t start. I looked at it and did everything I could think of. I called SquareTrade and they told me that it would be cheaper to replace than it would be to fix it so they paid me to do that. I got all the information of whatever I would need as far as the receipt and that information. Then, I called the number on that and submitted over the phone. It was a pretty simple and straightforward process. SquareTrade was an easy company to work with.

My iPhone 8+ button was malfunctioning. I filed a claim and took it to one of their recommended local repair shop Ubreakifix in Valrico. They checked my phone and said it could not be repaired because the microchip on the home button is broken. And they'd have to replace the phone's whole chips and it's better off getting a new iPhone.

iPhone X was not working after being dropped - took it locally to a SquareTrade endorsed company, but they were not able to fix. On April 7th, I was instructed to mail in the phone via FedEx and was told the entire process should take 3 days. I carefully followed the shipping instructions sent via email with the mailing label. As deliveries had already been picked up for the day, the phone was sent on 4/8 and received 4/9. On April 10th, the status of the claim online changed to "BER." Beyond Repair, perhaps? New phone received on 4/13. Much to my surprise and frustration, the phone arrived without a SIM card.

When my almost brand new product broke, I had some trouble getting a claim filed online but, after I called, it was taken care of immediately! The trouble I was having was my fault but Square trade took care of me fast and efficiently!

Aun ** as well as Mr ** with their " Can Do Attitude" took command of issue & solved the issue in timely manners, specifically in view of CORONAVIRUS locked Down businesses. Please convey my appreciation working with me to resolve the issue.

We had a product break 3 years into our 4 year warranty. I placed a claim and was issued a refund within 48 hours...No hassle at all...Even during this covid-19 time! We will be using Square Trade for all our major purchases!!!

When I contacted the phone number provided to file a claim and about the problem, I was skeptical. But, they provided me with the instructions needed to file the claim and how to provide the pictures they needed to evaluate my claim. Once I was able to provide them the information and pictures the needed they were quick to respond with what was going to happen next. They wanted me to send my TV back for repairs and that they would end me a box to ship it to the repair location.

We were watching at nighttime and the Hisense TV was working perfectly. The next day, I turned it on in the morning and the TV was completely full of color lines. It didn't have any sound or pictures. I purchased a SquareTrade guarantee in the store so I followed all the steps to do the claim. They asked me to send pictures to an email so I did. They wanted to see the pictures if they could send a person to repair the TV. But maybe it wasn’t good for repair so they just sent me an email that they were gonna replace the TV. I’m really happy with that.

Both representatives that I spoke with were very helpful after I had trouble filing my claim online. I'm so happy I bought the extended protection - it was a great investment and I will definitely purchase it in the future.

My printer became problematic. Square Trade provided assistance and quickly evaluated the issue and made the decision to pay my claim. This allowed me to purchase a new printer and continue to work. This is the type of service I expect in a warranty.

It was a great experience. They were quick, efficient and supportive through the entire process. I have worked with them before and they have always provided excellent customer service. They are an amazing company and I look forward to working with them in the future!

These people from Square Trade are thieves!!! Never buy an insurance with this company. They guarantee nothing. I opened a claim and provided all information and documents requested, they confirmed the payment of my repair but they paid nothing. I ask them where is my payment that I never received and they just tell me that it is too late and they will pay nothing. Unprofessional and unacceptable practices from a company who generate billions of dollars. Don't trust them!!! Never!!!

My printer wanted to print everything as a cd and the return tray came out and wouldn’t go back. This was my first dealing with Square Trade and it was great. The only problem I had was getting a big box to put it in because I was 2 + years into the warranty and thrown original away. Everything went well and in 2 weeks had my printer back perfect. Great warranty for a great price.

I was hoping that SquareTrade could repair my son’s mechanical horse because it wasn’t in my budget to buy a new one. But they said it was an electrical problem with the actual company that produces it. So, they just paid around $100 and I paid $280 for it. When submitting the claim online, it kept referring me back to calling them. Then when I would call them, they would refer me back to the website. I went back-and-forth like that for about eight different times till I got ahold of this very nice young lady in customer service. She told me to call the company that produces the horse and tell them what was going on with them. If there was an electrical issue that they couldn't fix, they should email me a letter saying that they couldn’t fix it and the warranty wouldn’t cover it.

With all the Covid 19 delays I expected this to take several weeks. After getting approved in a couple hours, I sent the phone with the Fed Ex label the next day. It was received the following business day and I received back only 4 days after I mailed it. So impressed.

Great customer service! Only complaints would be the technology on a couple of the calls was kind of tough, very scratchy and difficult to hear. The other would be that I had to call back a handful of times sending pictures or getting other info, and I had to go all the way through the prompts from the beginning and all the transfers. I told them the troubleshooting I had tried on my own, and the things the TV manufacturer asked me to do, and ST reps accepted that, did not ask me to do the same things again, saving me time. Overall, would definitely purchase from SquareTrade again. New TV arrived within a week, undamaged. Great customer service!

The gentleman who handled my case, was knowledgeable, forthcoming and a 5 star employee. He was interested in my claim and spoke well. It was a pleasure not dealing with India. Hope all your agents are.

Square Trade was so easy to work with. My son's mic went out on his headset and they immediately contacted me back and sent me a refund check to buy a new one. Will definitely continue to use them when buying electronics.

My headset broke through normal use. SquareTrade offered to give me a refund to settle the matter, so I agreed. They gave me a refund that was about $70 short of the amount I needed to purchase an identical headset. I'm upset about the matter.

Office chair. Putting in a claim was so easy and fast. Completely online and knew within minutes how they were going to cover me. Received a check to purchase another chair within 4 days. If this insurance is offered the next purchase I make, I will definitely purchase.

With sensitive electronics that are expensive to repair or replace, I always purchase a Square Trade warranty since their customer service is so good and they are so easy to claim (if I need to). I would recommend them to anyone in the market for electronics.

I had bought Plugfones before and they have a tendency to break. If they break within the period, I like that I would be able to get another pair without having to buy them. Recently, one of the earbuds quit working. I emailed SquareTrade and told them what happened. They gave me options as to how to get a replacement, get the money back, or have someone fix it. I went with the money and they sent me a check. I was satisfied with the process.

My Small appliance stopped working after only 4 months. The manufacturer was unable to help/repair because of current public health crisis. I was able to speak with a representative and my claim was honored. I received a refund promptly. I would definitely recommend Square Trade for product protection in the future.

Great customer protection company. Our 55” tv would not turn on. We called SquareTrade about the problem and they walked us through steps to make sure it was an equipment malfunction. They were polite and understood our concern. After confirming it was a equipment problem, they contacted their tv Dept. The representative was knowledgeable and friendly and rapidly proceeded through the process. To our delight she let us know that we would be receiving a Brand new replacement tv. She said it may take a week to 10 days, but the tv was delivered to our home in 4 days. We would recommend Square Trade to anyone who purchases expensive electronic equipment.

The customer rep was very helpful with my problem and went above and beyond what I could ask! I had no local dealer who could repair my lawnmower. He was able to work with me and find a solution that would work for me.

Square Trade acted quickly in responding to my daughter's computer problems. The sound wasn't working and could not download applications needed for online school. Square Trade was able to fix the problem over the phone, the same day that we submitted a claim.

I had bought a microwave from Walmart and purchased the extra warranty from them for it. Boy am I glad I did! I had only had it for about a year when it just made a noise and then stopped heating. When I called to make a claim the representative was very courteous and efficient in getting that completed for me. Because it was covered my claim was reviewed very quickly and I received my check in the mail in less than 2 weeks. Great service!

I purchased the protection on my Waterpik at Walmart. The wand part to turn the water on and off broke, it button got stuck in the off position. I filed my claim on line, at first it wouldn’t go through, then I tried it later and it went through. No problem, it was very easy and pretty fast. I received a Walmart gift card online, printed it and used it to purchase a new waterpik.

The Karcher surface cleaner attachment failed, again. I have already bought one before but decided I would use the warranty from y’all this time. Awesome reps every time I called. Very professional, caring and thorough. The timelines were a lot shorter than expected and I am completely satisfied with the prompt and courteous resolution. Definitely will recommend to others. Thanks.

I Was surprised at the ease of this repair. It only took a week from start to finish. Very little effort on my part needed. Laptop works great now. Highly recommend this service. I would have been left with an expensive brick if it wasn't for this extended warranty.

Very understanding. Got me helped out very fast. Thank you. If I ever was glad to do something, it was to be supported by your company. I appreciate the fast response and quick helpful thinking to help me. I highly recommend this company.

If I didn’t have a plan, if I broke my phone again or lost it or got it wet, I would have no recourse but to buy another one and SquareTrade helped me out with that protection. Recently, my phone got wet. My carrier gave me a phone number. I called the number and told them what the deal was. They got the phone in the mail to me and took the claim. It was easy. I'm 100% satisfied. Everything went according to plan and I was pleasantly surprised to find out that I could do that based on the packet I got the phone with.

This product is not worth the money when you have to fight to get your money back. I sent in a tv to be repaired and they sent it back fixed (or so they say) worked for a week and then it completely quit working. They told me I would get a new box to ship it back and they would fix again... but didn’t and because I complained about it they told me I would get a refund for the cost of the tv which I am still waiting for three weeks later after they told me three weeks ago that they would send a check and never did. I will never use them again. They lie like it’s no big deal... and you're in the “good hands” people... HAH.

The entire process was seamless and efficient. Square Trade offers a great service and makes the replacement process a breeze.I'd broken my phone in October and put off and put off replacing it and wished I had acted sooner! The phone arrived in perfect shape, was agreat upgrade, and mailing it back was also a breeze.

Once I had called the vendor and made my claim. I talked briefly to someone and they soon issued out a check in the mail. Pretty painless, so I'm glad that I took out the insurance on my item. And will do so in the future.

Phone replacement. I felt like the representative understood my needs, my concerns, and my desired result. He did everything he could to make sure I was cared for, and kept me up to date on the progress. I was reassured when my shipping label did not arrive, which was helpful. I appreciated the short wait times on the phone. Huge difference in my overall satisfaction.

I thought the hoverboard was warrantied through the store, but I was informed by the lady that the insurance was through SquareTrade and I was told to submit a claim to them. But I didn't know how long this claim was gonna take, so I ended up buying another overboard. I didn’t want another product that I would have to deal with and mail it back-and-forth. So, SquareTrade just ended up giving me partial credit for the amount of time I used it. The agent who handled my particular claim knew everything. She didn’t have to boss around too much and get me the finances and stuff like that. It was just one phone call and I was surprised by how quickly everything went.

Too much back and forth for a $2 warranty. It took 3 to 4 months to finalize a $9 and a $2 warranty. It seems as if the staff was all to happy to pass the buck. When people are not satisfied with a product do not make them jump more hurdles. It makes things get to this point.

I’m a long-time shopper at Costco and Costco offered SquareTrade as a benefit to us. It’s a reasonable price to protect such a large investment such as our Samsung 65-inch flat screen TV. The TV itself was about either five or six years old, and for some reason, the colors weren’t coming through as clearly and as sharply as they should. After doing some troubleshooting and research, I realized that the TV was still under warranty. I called SquareTrade, did some troubleshooting and just followed their guidance.

My daughter bought a necklace for my son. We got insurance because we never knew how it would be with him. He’s 11 years old but he actually cherished and took care of it. However, the other end of the chain part came undone. I filed a claim and it was easy to call if I wanna speak with someone. They helped me out and sent me the gift card thing through my email. I just haven't been to Walmart yet to get it ‘cause with everything going on. Having this warranty is very valuable ‘cause my son loves his chain. He will wear it to school and he's a different person when he has it on.

Thanks for all your help. Had a hard getting my email to resend but once I got done everyone was very helpful. Love my replacement. Pray I don't have to replacement it again. Have a good day. Stay safe, Thank for all your help. You rock.

Needed laptop fan replaced. NOISE. Had tried since June 13, 2019 to get laptop repaired. Stalled, put off, ignored, etc. Once was paid attention to, March 6, 2020, it only took a few weeks to get needed repair completed. Repaired laptop was returned to me March 25, 2020. So far, so good! Thanks!

We got the warranty from Sam's since what they offered was cheaper than AT&T. Everything went well when I had a claim. I was happy and I'd buy it again.

We have all kinds protection plans from SquareTrade because we're a business. We always buy a lot of things - the computers, printers - so we always try to protect everything. My HP printer was spreading the color. It won't give me a clear result and it gets lines every time. At first, I went to Office Depot because I lost my receipt. I got my warranty uploaded but I didn't submit my receipt at the time. And then, I went to Office Depot and they said, "We cannot pull out. That's a year old." So then, we called my accountant because we have a business and had all the data on the file. So, I just pulled up all the files about the date and everything, then I saw it.

Every now and then, electronics are bound to flake out or become faulty for whatever reason. When I purchased a headset and a controller, I also bought SquareTrade to be sure. The headset broke a year after I bought it, so I was dismayed. But I received the money almost the same day that I did the claim. And I bought a new pair.

Replaced flat screen TV. I struggled to move the broken TV with each person asking me to disconnect, hold the button, etc. but ultimately you replaced my TV and I'm grateful. The delivery company did not bring the TV to my front door but left it at the cleaner's, and I'm lucky I found someone to deliver it to my front door. Other than that, it only took a week and I'm pleased with the replacement.

I received my Fitbit back on March 18th and less than a week later it was broken AGAIN. It's irritating to be told it's fixed and it works worse after the apparent "fix". It is unacceptable and hopefully will be fixed this time.

The service person (Raymond **) who did the work could not have been better. He went the extra mile to do the job right. It was a complicated problem to troubleshoot (I'm a tech person so I know), but he spent the extra time needed. Otherwise I would have been left with a TV that was not working correctly.

I always get SquareTrade protection because you never know what can happen. In the event that I happen to go into economical difficulties, I can always get a replacement. For my Fitbit claim, I was able to get my money refunded, which went towards another Fitbit.

Website was easily navigated to put in claim. On callback, technician arranged for repair appt and ordered needed parts. Repairman was prompt and knowledgeable of problem. He correctly described the issue and how he would do repair. Completed repair quickly.

I had a SquareTrade protection plan for a dehumidifier. When something happened with the coil and it started leaking, I filed the claim through the Walmart app. It then took me to SquareTrade and I was able to complete everything that way. They sent us a check for the dehumidifier, which took about four days. The process was very easy, once I figured out where to go. I wasn’t exactly sure what I had to do. But once I found it on the app, it was very easy to get through.

Hours on the phone and honestly I felt like the guy was just trying to get out of covering my tablet though I paid for the warranty and registered it. It was a nightmare. Now supposedly he's sending a shipping label and I don't know if it's coming or not because of the coronavirus or if he didn't send it but it's been over a week.

Had great & smooth experience with using S T Warranty to exchange broken phone & key locater. Do want to mention that to help make warranty issues be able to work, you need to have receipts, pics, etc ready to send to S T Associates. I have numerous other S T Warranties and will continue to get as needed for future purchases.

I haven’t been disappointed in SquareTrade yet. I’ve used SquareTrade for over ten years for a multitude of products. I have filed many claims. The process is easy and I haven’t been given the runaround. Two thumbs up.

I’ve been doing business with Staples for many, many years. I bought a bunch of stuff for more than a decade. The manager would make me buy warranties on everything I bought and I would do it. I have over thousands of warranties that I had purchased because of this one manager. No problem. Years after, we started having issues with some of the stuff. I looked into the warranty, got my account number, and started filing. Then it came back that I needed to provide them with receipts of purchase. But this is going back years. The manager is not there anymore and everyone has changed.

When my laptop stopped working, I called and everyone I talked was super nice and very helpful to try to help me to get my computer to get going. My claim was accepted and was told to send my computer in so they can get to work.

Everyone I talked to was very helpful. After claim was settled, I got my new TV in 2 days. I would highly recommend Square Trade. I will definitely get a protection plan from them again. I have told a lot of people about my good experience with them.

I submitted a claim online and received phone call next day to get more details on the claim and determine if the item could be fixed. It could not be fixed locally and authorized full payment. I got the check within four days. This is, by far, the best warranty service I have ever received.

Received my warranted product back in the same non-working condition that I sent it to be repaired for. Now I have to send it back for the same thing and waste more time. From the looks of the dust in the fan, you didn't even clean it when you claim to have cleaned something on the receipt I got back.

Was quick and easy. Only disappointment was that they could not replace the broken part (armrest) and thus decided to send a payment so I could buy a replacement chair. I would have preferred the armrest be repaired. But I understand why I got the check instead.

When I bought a Fitbit for my mother on eBay, it allowed me to check the box for SquareTrade if I wanted to add it for that transaction. The cool thing about SquareTrade is you can add it if you want or you don’t have to. They don’t force you to do it. It was added protection for us, which made us more willing to make the purchase. The claim process was super easy and very user-friendly, which is good for people who aren’t on a computer a lot. And they were super quick with emails and notifications.

100% satisfied with everything about this company. Effortless and timely, no problems whatsoever and customer service was outstanding. They didn't question my claim and promptly sent me a new vacuum within 5 days. So impressed! I will always try to find this company to do business with if given the opportunity.

When I contacted Square Trade I was told I would have my phone back in 24-48 hours. It's now over a week and there is absolutely no answers as to when I will get my phone back. It simply had a broken screen. My deductible on the plan said $25 for broken screen yet I was charged $149. After 3 phone call I have no answers and no phone. Very bad customer service.

The stovetop with burner hotplate quit working. SquareTrade just said to do what I want with it and they sent me a new one. That's still on manufacturer warranty. Then the last claim on my printer went well too. They went through the troubleshooting steps and then they sent me out another printer. I recycled my old one.

SquareTrade was a really good service. They were very prompt in responding, getting things done and having the laptop back to me. Their whole claims process took about a week. My laptop was unable to charge. Moreover, the battery died out and it was unable to start up. Once SquareTrade had done their troubleshooting with me, they emailed me the shipping label and I took the laptop into FedEx and sent it in. They were gonna try and fix it, but if they couldn’t, they would replace it. However, they were able to fix the problem and I got the machine back, which was nice because it still had all my data information on it.

It was a great small investment for the product support. The product had a failed part and then opening a claim and resolving it was an easy process. There was email communication regarding each step of the process. The form asked on what was wrong with the product and based on the feedback, they gave the cash back for the insured product.

Air fryer quit heating. They were absolutely amazing. All settled and I had the check in a week from start to finish!!!! Definitely recommend. Wish this was on more products!!!! Absolutely NO HASSLE. Am so happy I had this on my product!!!! Would definitely buy this again!!!

After calling Square Trade about my damaged phone they recommended that I could find a local repair shop. After locating a repair shop that could repair my phone I had them order a new screen. As soon as it came in I took my phone in, they repaired it and I paid the bill. I sent in my receipt and was promptly reimbursed. Phone is good, I'm pleased with the results.

My weather station that was under a Square Trade warranty started acting up, making noise and running batteries down very quickly. I filled out a claim online and immediately, Square Trade agreed to pay me for the replacement. They made it very easy, didn’t even want me to return the defective unit. I received the check in 2-3 days. Very happy with resolution.

Did not send to HP manufacturer warranty for repair. Wanted to charge me extra warranty repair service charge for 79.99 plus tax. 85.59 total. Decided to have computer fixed at local computer repair shop. Cost over 225.00. But computer fixed now. Everything fine. Would like to know if Square Trade would help cover repair costs for my computer?