Allstate Protection Plans Reviews

Poor iPad Screen Replacement. Repair service was prompt but the screen replacement was not properly installed. Top part of screen is not totally adhered to body of iPad. The bottom line is only use an official Apple Store for replacement and repair of their products. Most other repairs are substandard.

I initially had problems getting my claim approved due to an irregularity with my receipt. However, after a long phone conversation with a manager, I was able to get my claim approved for in home repair of my 55 inch TV. Hopefully, the repairs will go well. I am satisfied so far.

SquareTrade was fast, efficient, and knowledgeable in helping me with my Television troubleshooting and replacement. Their process was also quick and convenient. I will keep ensuring with SquareTrade with all my devices. Thank you very much SquareTrade!

HP ENVY 7645 printer did not print in color. Person with whom I dealt researched the problem and quickly concluded that the warranty applied and offered me a check to reimburse my purchase price. And I did not have to return the defective machine. Within a few days, I received the check.

The evaluation of the Samsung failure went very well. The ST technical dept know their business. The decision to replace was OK with me however the replacement tv and recommended by ST was an LG 4k model. We receive this tv two days and after setup It had such a poor picture quality that we went to Best Buy for information. What we found out was the LG 4K WILL NOT WORK WITH OUR CABLE PROVIDER.

I have tried since August to get answers on why I have never received any of my SquareTrade warranties in the mail. I have continually tried to contact SquareTrade for answers and they never respond. I don't know if it is stored in my Amazon somehow, or if paperwork should be showing up. But it never showed up. I've purchased these on multiple occasions, but nothing ever shows up. Yet, I receive other offers in the mail to protect my cell phones and other devices with the SquareTrade. No one will reach back out to me.

Why there's no problem with updating but there's a problem filing a claim? I've been trying to file a claim online I get an error. "Please try again or click Help to get assistance." Why can I put my info on the form?

A small amount of money gave me the peace of mind that if I broke my phone, I would get a replacement with no hassle. I dropped my smartphone--fell out of my pocket, face down on concrete. The concrete won. A phone call, answered s few questions, and I received a replacement, with postpaid return for the damaged phone. These folks rock.

This regards Ticket #**. This regards Your TV Claim Update [#**]. I am writing this in hopes that "KM" or someone else at ST will read it and respond. I have been going back and forth with ST by phone and email for over a week now. They state that my Target receipt that I uploaded three years ago is not acceptable. Why didn't they tell me that back then instead of when I filed a claim? On 10-16-2015 "Ronnie" emailed me 10-17 and I responded. I was told on the phone that I would be updated by email on 10-18. So far, nothing. Reach out ST.

From the very beginning of my contact with SquareTrade concerning a problem with my computer, the process was handled with extreme professionalism and responsiveness. Service personnel informed me of what was transpiring and what was to transpire through constant and timely communication throughout the process until the final resolution of my claim. Very satisfactory experience in all facets of the relationship. Highly recommended.

My Roto phone suddenly quit taking a charge on a Sunday morning, I contacted my carrier and we tried several things to get it to work. Finally transferred me over to the Warranty dept. They were very helpful and said a replacement would be sent out ASAP. I received my new phone on Tuesday and a rep at local Target store set it up. Very helpful. My whole life is on that phone.

Very happy with our experience with SquareTrade warranty. Parts arrived overnight. Repair was done very efficiently and with precision. Couldn't have asked for a better repairman. He was very conscientious of his work and wanted everything to be just right. Thank you.

I didn't expect to use the plan but it was I was thankful when my TV screen went black. The cost was very reasonable and the service provided to set up and haul away the old TV made it easy. I will use the protection plans again.

Ice machine purchased at Amazon with extended warranty. Ice machine stopped working and after contacting SquareTrade a refund to help replace ice machine was sent. Courteous and fast service. Very pleased with this warranty satisfaction. I will definitely buy extended insurance again if it is available on future purchases.

A SquareTrade rep called and fixed my issue. Great support!

I only called once and got my problem fixed right away. As a matter of fact, I already got the new Juul and it works just fine. Thank you for your help. It was the easiest transaction I have ever done before today.

I tried for 2 days to send a purchase receipt for a printer that failed. The instructions on the website would not work. The email sent me that I would attach my photo of the purchase receipt would not work after 4 tries. Called Customer service no help. Called again for a fax number so I could send in the receipt, he wanted to send me another email. Completely did not listen to me when I explained that did not work. So now I have an address to MAIL in the receipt. My printer has been ions for 3 days now. So another week probably for snail mail to get the receipt to So SquareTrade. I rate their company ZERO stars.

I purchased extended tv protection warranty for LG OLED 55" TV from SquareTrade. I developed a problem of multiple dark horizontal lines after using Directv closed captioning for movies. SquareTrade advertises that they cover screen damage/malfunction and an icon in their advertising shows screen with multiple horizontal lines. I sent them copies of sale slip, serial no. and screenshots of my tv. After examining these they said SquareTrade doesn't cover this type of screen damage and that this screen damage was listed among events excluded from coverage. This is a lie and website did not exclude this type of damage. They offered to buy me off by refunding the purchase price for the insurance. This is scam crap insurance so save your money.

I was told and I have a copy of the transcript that SquareTrade do not offer warranty on drones (Polaroid PL300 WiFi Camera Drone 720p HD Live Streaming), YET I was able to show them an advertisement showing that they do. When I tried to ask them about the price change on getting the warranty, they said that they do not offer warranty on drones. Then when I show them, they say that it is a glitch on the eBay site. If that is true, why haven't it been corrected?

Every time I deal with SquareTrade, I am always told differently on what is covered and what is necessary for a claim. Dealing with a claim on a cracked screen for an iPhone X. I got approved to get it repaired at the Apple Genius Bar. I was told via email and over the phone that I only needed an itemized receipt. If there were additional repairs done or if the phone was replaced THEN I would need a work authorization form. I verified all of this BEFORE I went to the Apple store to ensure I had everything ready.

It's valuable to have an extended warranty. Instead of having to pay $500, you either get your phone fixed or get a new one and trade it in. I have SquareTrade warranty on a couple of cellphones. I did a trade-in one time and it went good. The experience was pretty easy. They said "go get it done, send us the receipts, give everything back," and I paid the $50 deductible.

I purchased a "brand new" Sony CD player/recorder from eBay. I purchased the warranty through SquareTrade. Unbeknownst to me at the time of purchase - Sony no longer makes this player nor the parts for it. When it didn't work, I took it to 2 different local repair shops who took my money and kept the player for weeks. I was told it was unrepairable. I contacted SquareTrade who told me to send it to Sony. I sent it to Sony, who kept it for weeks, and sent it back saying the parts were no longer available for repair.

I had called earlier that day to speak to a rep about a claim I had made for a broken phone I had purchased on August 3, 2018 replacement. The rep (Simon) told me they would try to find a replacement phone and that my 3 year warranty would be completed once the phone was replaced. I told the rep that I had purchased the warranty for 3 years of coverage and just because I was using the warranty, I should not lose it. I told him it was not right to tell the customer they were purchasing a three year warranty when in actuality, I was repurchasing it every time I had a claim. He told me to hold and he was going to speak to his manager. When he returned he told me the manager was going to replace my phone and extend the warranty for the 3 years. I told him how thankful I was and the call ended.

I purchase a "warranty" for a 60 inch LED TV I bought three years ago. I just did some minor remodeling and moved the TV across the room, plugged it back in and nothing but a line across the bottom showed up. I called SquareTrade and was told by the rude CSR that I damaged the TV and was trying to get a new one for free. After finally getting a claim and sending in pictures it was denied and again I was told I damaged it. I asked them where on the TV was it damaged but no answer. I guess I am out of $800 and will never buy an extended warranty again.

Why offer a warranty on a questionable used item if you're going to deny it anyways? I bought a Wacom tablet on eBay that was mildly tested. I only bought the tablet because the warranty was offered. I went through the trouble of troubleshooting it myself to no avail. I was immediately denied for my claim.

Most of the time, I get SquareTrade warranties for my electronic devices. I had a TV that went bad, and it was easy to file the claim for it. It took a while to get it resolved but I was very satisfied with SquareTrade's resolution.

I usually shop from Amazon and not in person in the store. When I purchased devices a month ago, I looked for the coverage that I could give less money but I could get as much. SquareTrade was offered in the email. I compared what was covered, the customer experience and decided on what insurance to get. Amazon let the SquareTrade payments through easily. One time, I called the customer service for the three devices. Two of the cases were resolved and everything was okay. I got what I needed and what I paid for. But the other time, it was a nightmare and I just gave up. It wasn’t worth the pain of making calls and sending emails for the money that was involved. Overall, I'm happy.

I was told my warranty was cancelled and I would get a refund. My warranty was bought through QVC. I contact them, they do not give refunds after 90 days. Since I was to get a refund QVC says SquareTrade should mail me a check. To date I have not received the refund. Not very happy!!!

I bought a Vizio 50 inch from Sam's Club and added a extended warranty from SquareTrade in July 2016. The TV broke down - no pictures or sound. It started as a vertical lines on the screen from top to bottom. The excuse was that it was physical damage and was lying about the damage. However, this was not the case. I requested for someone coming to physically checking the TV but they refused. They did not honor their part of the contract.

I bought a Galaxy s8+ last year, and I had to get it fixed so I used the warranty twice, and I figured the next calendar year I would be able to use it. Well, they told me I can't use it after my two times but will KEEP charging me the per month charge, even though they never told me after my two times I used the 'Insurance' my 'warranty' is complete, meaning I can NEVER use it again. What a load of crap! My phone broke down today, just a few days past the 30 days they give you for a warranty on a refurbished phone. They will not replace the phone even though it was their fault they gave me a faulty phone. Will not be insuring my devices through them anymore, thought they would be a good company but they kept things from me and just straight up lied to me.

It's been 24 hrs and you guys have still yet to help me get my phone fixed. You only have 1 affiliated repair shop in town... Not to mention I am paying for another replacement, because the original replacement you sent already had the charging port go out on it. I would like to be reimbursed.

I would like to let everyone know that my case has been finally resolved. I received reimbursement checks from SquareTrade after talking on the phone with the most helpful representative from SquareTrade Resolutions Team, Kristopher **. I really appreciated his attention and professionalism in this matter. Thanks to his customer service, I am overall satisfied with my experience.

Save yourself the headache and heartache! This company is a COMPLETE WASTE OF TIME AND A JOKE! If I would have known from the get-go what I was getting myself into I would have never signed up for this "scam". My husband's SPRINT phone broke, I did an insurance claim on a Saturday afternoon. I received the 1st phone on the following Monday and the phone I received was a Verizon phone, so I contacted Square Trade and they sent another one phone out. The following Thursday I received another phone that was AT&T.

A representative did reach out to me, and resolved this issue to my satisfaction. No local battery repair technician was necessary. I appreciate SquareTrade going the extra mile to make sure this was fixed.

The Epson Printer 4550 broke down. The copy feeder failed and a gear came out. I was unable to get paced back in the machine. SQUARETRADE handled the WHOLE CYCLE. I was so PLEASED with SQUARE TRADE. I love the Epson Printer BUT I LOVE SQUARETRADE even more. I RAVED about my service with SquareTrade to my family and my friends and the Staples shop where I got the printer. I am a HAPPY customer.

My product was returned faster than it took to be mailed to the center. The product still has not been received and this request for a review came. I was told that the "depot" could not reproduce the issues that my device had. I wonder if they even charged it up and allowed it to sit or see how long it took for the battery to drain. Additionally, they did not ask about the issue of the light on the back of the device that won't go out. My heart rate would not register for me. How could they determine those things when they had the device less than a week? I am very disappointed in the quality of service and it feels as though they just want to push me through the mill without proper attention to my issues. Waste of money.

SquareTrade did reach out and resolved the issue to my satisfaction. I don't think it is necessarily the company as a whole that has the problem as much as it is the people you reach on the phone who cannot understand what you are telling them. The person who reached out to me was very nice, had good English language skills and it did not take long to get the situation resolved. Maybe teaching the phone handlers more people skills would help everyone concerned with SquareTrade.

My experience has been terrible so far. Firstly SquareTrade sends me a broken shipping label link, so I contact their customer service to receive a new one (claim number **) and send my airpods out immediately. A week later I receive an email stating that my claim is CLOSED because I sent in a Canon camera instead of my Airpods, and that they will be sending SOMEONE ELSE’S CAMERA BACK TO ME! Where are my headphones? This has been a MASSIVE waste of my time, these headphones are not cheap and neither was the $50 plan I purchased for them. Your company has made multiple mistakes in the short time I’ve interacted with it, and I regret my purchase. I demand I receive my headphones back, fixed or otherwise.

We've had really good luck with SquareTrade. I bought a JVC TV from Costco and it lasted about a year. I had taken a SquareTrade warranty out and they replaced it. Since then, I’ve taken SquareTrade out on just about everything and it's worth it. Everyone I’ve dealt with took care of the problem. My Yamaha video receiver died on me a month before its SquareTrade warranty expired. I got a hold of SquareTrade and they sent me a box. I sent the unit in and they fixed it! It's been working fine ever since. SquareTrade also replaced an amplifier a set of batteries I had.

Your service was exceptional. HOWEVER replacement phone is a nightmare. Target, Avon, IN did the transfer from old to new phone. I have lost data, and worked with Cellular Friday 9-21 for about an hour and still cant transfer all data from old phone. Worked it IT people at local library and they believe new phone is not 100%. Going back to Target tomorrow and try to get help there.

Sent in my head phones for repair or replace and they couldn’t repair and sent me a refund FAST. Great insurance program. Would definitely tell others about this!!! Will continue to use this as a backup warranty security measure, and will look for this option when I buy products in the future!!!

July 2016 bought a SonicWall & SquareTrade Purchase Protection 3 year plan. SonicWall recently stopped working, contacted SquareTrade it was determined they would mail us a check to put towards the purchase of a new SonicWall. Extremely Fair and quick.

I dropped my phone and it stopped working. I ordered an upgraded one from Cellular One so that I would have a phone to be able to call SquareTrade about the old phone. I called and they said no problem, they'd send me another phone, told them I'd already gotten a replacement and they said I could just keep it as a spare. Then got an email saying that because I activated the new phone and deactivated the old one, they wouldn't process my claim. The email said I NEEDED TO REACTIVATE THE DEAD PHONE in order to reinstate the coverage but that if I did that I COULD NOT REACTIVATE the warranty on the new one. I've paid monthly for a worthless warranty. Plan on cancelling warranty on the new phone. Worthless scam warranty. Beware!!

The SquareTrade rep understood and processed my claim quickly. It was a very simple process. SquareTrade typically makes me feel like a valued client every time I call. I probably submit a claim once a year for the many devices we have insured with them. For the price/value I would recommend them over any other online warranty service.

Had to call a couple of times to get Vizio TV Repair scheduled due to originally calling on a weekend. Although paperwork says next day service, it took 3 days before it was repaired (called on Monday, repair on Thursday). Parts were received and service was performed as scheduled. Repairman was professional.

I purchased a BRAND NEW Doss Bluetooth speaker on eBay and bought a 3 year warranty at the same time from SquareTrade 2 weeks ago. The speaker could not connect via Bluetooth to any devices since 2 days ago. I started to file a claim on SquareTrade's website today with all legit proof of purchase as they required. I specified the problem and when entered into the last step to submit my claim, this merchant said, "Based on the information you provided, it appears you received an already-damaged item. SquareTrade Protection Plans do not cover items that were damaged to begin with". I mean, come on man!

Although the first attempt did not succeed, their quick response and attitude still wins my heart. They are polite and nice to work with. The one star lost is it still requires me to clarify with Sony if complied their extended warranty before they launch the repair.

The VIZIO 70 inch display was beginning to develop dark regions on the screen. VIZIO tried to hard boot my system and it did not work. It was more than a year since purchase, so they told me to call SquareTrade, who also tried a hard boot which failed to recover. I sent pictures to SquareTrade of various Displays. Apparently the power supplies were failing and too expensive to repair. I was issued a full refund.

SquareTrade repaired my iPad very quickly. This is the third time I dropped it in the past year (yes, I’m a klutz). It was easy to file a claim, send in the iPad and the staff is always professional and friendly. I like that I can chat with a staffer whenever I need help. It has been a positive experience, and I highly and recommend SquareTrade.

I bought a Roomba and after a year, the battery didn't charge. I found the warranty and followed the directions. Within 2 hours they took care of it online. Emailed me a gift card for Amazon to buy a new one (it was around 25.00 less than what I paid for the Roomba. But they happened to be on sale so no loss). Within 3 hours, after I filled out the form, got a response, an offer, accepted the offer and ordered a new one from Amazon. 30 hours later, Mad Max was back to chasing the cats around the house and cleaning. Totally worth the 7.00 I paid for the warranty.

Today is the 22nd day of Sep, I reported my damaged phone on the 10th. By the 12th I had a replacement phone that doesn't work. I've worked with at least 10 of the carrier's associates and several calls to Square Trade, NOTHING IS SQUARE. My replacement phone is worth $50 less than my orig. phone and the replacement still does not work, I am waiting for a 3rd Sim Card replacement. These tech. problems should be on the carrier not me. Why don't you and the carrier consider my needs, I'm out of work and I am asked to keep trying something else. I have no paycheck coming in for this past week. PLEASE JUST SEND ME A WORKING REPLACEMENT AT THE VALUE OF MY ORIGINAL PURCHASE OR BETTER NOT WORSE. I paid for the warranty replacement and the $25 Deductible but Still NO WORKING PHONE?

The company has reached out to me with an acceptable resolution in this matter. They responded in a very professional and timely manner which I greatly appreciate. I am confident that my remaining warranties are in good hands.

Hi, I bought a TV with Frys in May 2015 and purchased the product with Square Trade. On 9/20/2018 my TV when turned on had some black spots and lines on the right corner of the screen. When I raised a claim it automatically got closed stating that there is accidental damage. The TV does not even have any scratch or broken on any part of the screen and at the back as well. The TV is good as is as we bought. When I called Square Trade I am not getting enough help and they are advising it has accidental damage without sending a technician even to review the TV. It does make sense how one can claim that it is an accidental damage without checking the TV. Need some help to get this resolved. I do not want to give even one rating.

Sent my notebook in August for water damage. It was fixed. Received it and it was packaged wrong and upon opening the package. My note fell out, it wasn't packaged properly. I my notebook back this time and it's not fixed properly, you can see gaps and misalign parts from the so called repair. On top of that my notebook case has dings in it from the drop. Which happened when SquareTrade didn't package it right. My computer will not wake up properly. I thought all of this was supposed to be fixed. I will not be recommending this establishment to anyone.

I have an Epson SC-P400 printer that has broken. On 9-19-2018 I tried to file a claim online which didn't go so well. As you navigate through the screens you have one that has you choose your issues with your device. On that screen as soon as you choose a category a submenu opens up with other options that you check the boxes with issues. 1st of all... the choices within these menus are worded like they are a laptop or computer related and not so much a printer. Nowhere did it say I have a limited # of boxes to check so I checked all that were most related to my printer. Then when I am done and scroll down, there is a RED warning message saying I checked too many issue wrong so I had to go back and remove issues just to get to the next step for a claim. Then it only gave 250 characters to describe the issue which is only about 2 sentences.

They take your money and then when you send in for repair for items covered they keep your machine for over a month and it's returned to you exactly as you sent it in. And then tell you, "Apple can’t fix it now because we touched it. We can try to steal your machine for another month and if that doesn’t work then tough luck and you are stuck with a laptop that Apple can't fix and they can’t fix." This is the worst possible scenario.

When I purchased my iPhone 8 Plus in November 2017 (and associated SquareTrade protection plan), I was under the impression that the coverage would return my phone to its original, manufacturer specification should anything ever happen to it. When I unfortunately had to file a claim against the plan in September 2018, I filed a claim, grateful that I had opted for the coverage. However, there were major red flags at every step in this process. First, I had to call twice just to get the shipping label to send my phone in. Then, despite a guarantee that their "rapid repair" service would have my phone back to me within 2-5 days, it took six days to get my phone back.

They were so quick! My son's iPad screen was the initial problem but it turned out that the microphone was also damaged. They sent/received the iPad three times and even called personally to ensure that they understood and could address the problem.

I had a CD storage exchanger (kind of like a jukebox) that quit working. I submitted an online claim for it, but somehow chose the "wrong" thing in my description of my problem. I said it had a broken part. I am an engineer. Of course a part had to be broken, for it to stop working like that. This "wrong" response kicked me into a situation where I had to fill out a form by phone with an actual person. I would give one of their people some information over the phone, and they would email me telling me, "Oops, it's incomplete. It's a no-reply email system." So I had to go through their lengthy phone menu, be put on hold, etc. etc.

This company when it first started was great but now, they are the worst. Save your money and please go to another site. They won't honor your claims. I have spent 2 days trying to file a claim on a coffee maker. Yes that's right, a coffee maker. Imagine if this an expensive TV or sound system. Now, I am hesitant about moving forward because they stated that they don't cover warranties for products purchased at Best Buy, because BB doesn't sell their warranties. I have over 20 warranties that are now void because I purchase the majority of my products at Best Buy but have purchased a ST warranty Amazon, etc. Nowhere did it state this was the case. It's bait and switch and it's a joke. Buyers please be aware and avoid SquareTrade at ALL costs.

I added this warranty through Target when I purchased a new phone. I was told if anything happened to my phone it would be replaced with a $129 deductible. 10 months later I dropped my phone resulting in a damaged screen. After contacting SquareTrade they told me I would have to go to a SquareTrade authorized dealer, pay the cost of the screen replacement, send in the receipt and wait for a remittance check minus the deductible. I did some price shopping and found that the cost of screen replacement is less than the deductible. SquareTrade refused to replace my phone or refund my warranty. I would never get a warranty through this service again. Total waste of money.

I filed a claim to repair my iPhone display which would not turn on. The screen was previously cracked and repaired by SquareTrade, but I believe the repair was performed incorrectly, causing the screen to malfunction in operation. The agent on the phone told me that the claim would be processed within 24 hours. I expected to receive the shipping label the next day to send my phone off for repair, yet several days later I still have not been able to send my phone for repair.

I wanted an extended warranty for my peace of mind. It is always good to have, especially for electronic devices since I don’t know what and when an issue would happen. I heard great things about SquareTrade and I bought my warranty with them from the vendor that I purchased the device from. SquareTrade is very user-friendly and their people are so nice to me. They immediately responded when I filed a claim for a bicycle that was not working and right then I got my money back. They sometimes say that accidental damages are not covered but it will be beneficial if they are covered as that is the purpose that we got extended warranty. That aside, I strongly recommend SquareTrade.

Over a period of about ten weeks I sent Square Trade my computer FOUR times to be repaired. Each time it was returned the same problem occurred. On the third return I requested that I be paid the value of the computer as stated in the No Lemon Policy. The computer was returned to me again, and upon opening the box I discovered that it was shattered. I immediately called SquareTrade, upon which I was told to return the computer and I would be paid the amount I paid for the computer. About a week later I received the check and it has been deposited.

They called me same day after I wrote this review and we came to a resolution quickly. They have allowed me to take my phone to a local repair and reduced the deductible to $25.

Sent the item in to be repaired as it would not hold charge looked perfect. Received the item back in multiple parts. Called customer service and somehow this time they never took pictures or explained anything but said that there was physical damage to the product but couldn’t explain what it was or show any detail. Just that they would not cover it and sent it back in parts.

I always wonder if paying the extra for insurance for your phone is worth it. With this experience I can definitely tell you IT IS. When I called they ask some very relevant questions and said, "Ok, that model isn't available any longer but we will ship you out a new phone ASAP." Within 5 days I had the new phone and couldn't be happier. Thanks.

THE SQUARE TRADE WARRANTY IS A RIP OFF!!! I purchased a 3 year warranty for $169.99 to cover my laptop. I was told it covered anything needed for 3 years and I could bring it to a local place to be fixed, not send in. I used the warranty 8 months after purchase and had to mail it in and they fixed it. I was never told the cost to fix it and it shouldn't matter to me as it is covered under the warranty. The laptop just broke again, 14 months into the warranty, and I am told that I already used up the value of the warranty and there is no more coverage on the laptop. Apparently once they fix it and the cost to fix it is the amount you spent on the laptop, the coverage is complete. I have 2 more years of coverage time and they will not fix it. I would NEVER recommend this warranty, it is not worth what you pay for it.

I upgraded my review from one star to two stars. After over a month, SquareTrade resolved my claim by sending a check for the amount of the warranty and a second check for the amount of purchase of my daughter’s laptop. I am satisfied with the final resolution, but still dissatisfied with the fact that 1. The resolution took as long as it did; 2. That my daughter went without a laptop for a month; and 3. Had I not called several times and been as persistent as I was, and written a review, I may still be without resolution. She bought another laptop for Best Buy with a warranty from Geek Squad which does all of their repairs in-house unless absolutely necessary — keeping us informed of any necessary delays all the while.

I purchased a new Singer sewing machine with a two year extended warranty from ST to cover electrical and mechanical failures from normal use. It was working ok at the time. I tried to use it again this month (Sept 2018) and it would not sew a straight seam without the bobbin mechanism jamming, causing the thread to knot up under the fabric and making a clunking noise. I submitted a claim to ST on 9-11-18, which was not accepted; ST stated, "You reported accidental damage on your device, which your plan does not cover." There was no accident causing the damage; something in the bobbin mechanism broke/failed - which is a mechanical issue, supposed to be covered under the protection plan. Am very disappointed in ST plan - will not refer anyone to purchase this product.

I had an issue that the manufacturer wouldn't cover. I chatted with SquareTrade over the chat function and they told me to go to the original manufacturer which I had already done. I had to talk to multiple people through the chat before they said that they could only resolve my claim on the phone. Once I got them on the phone, they were great.

SquareTrade was the only add-on option beyond the normal Costco extended warranty that comes standard with the purchase. I asked the representative to add it on to my bill and it was a relatively low price. It was very easy to file a claim but what I requested was not covered. Still, I'm very satisfied with SquareTrade.

Misleading information and poor service - I was initially happy to see the notification e-mail, my laptop is repaired and is being shipped by FedEx and I even got a tracking number. I have been calling FedEx and they informed me they have not received the package. I called SquareTrade today and they do not know what is happening and they will get back to me in 2 - 3 business days. Very disappointed. I will update if and when I get my laptop back.

We had our TV insured with SquareTrade. One morning it would not turn on anymore. They sent out a repair man and it was beyond fixing. Square Trade sent us a brand new TV better than the one we had before. Over the top service!!

We were so impressed with the customer service, details of returning the item and the turn around time of getting the computer to the company and then getting the device repaired and back so soon. We are very happy with the repair and definitely met expectations. I would definitely recommend others to using this company if needed. The whole process for us was a positive and we are happy with the outcome.

I purchased SquareTrade coverage for a state of the art coffee maker that stopped working after 1.5 years. I contacted Square Trade online and by phone. They replaced coffeemaker swiftly, no hassles... All with exceptional customer service. Buy Square Trade for every product. Best money I have spent.

Working with SquareTrade is a lot easier than my provider's insurance. Did not have to sit on hold and everyone was very amenable to my need to get a replacement. I had to take it to a local shop first to get them to say it was not repairable and then forward that notice to Square trade. They agreed to send me a replacement immediately. I removed a star because there was confusion on when the replacement would arrive. I understood it would be overnight (Saturday delivery) so I changed the delivery address to be where I would be. It did not come until Monday which forced me to stay an extra day at the other address.

SquareTrade offered to pay to fix my phone at a local repair shop. When the shop said it wasn't financially sensible to repair it, SquareTrade paid me out and paid to ship the old phone back to them. Great service, bought a replacement phone and replacement repair plan.

I filed my claim and despite the changes to the process, it remained easy to navigate. The persons handling my claim was fast, efficient and fair. After the processing of my claim, I was given the option of an Amazon gift card or having a check mailed to me. I elected the check and was advised that it would take a certain number of business days. I don't remember the number of days because the check came quickly. I've done business with Square Trade for several years and will continue to do so.

Square Trade contacted me almost immediately and was very concerned that the brochure for the product I was sold was not the same as the warranty they offered. Kristopher took the time to listen to my issues, I sent him a copy of the brochure that clearly stated "Coverage for accidents" and he resolved this issue to my satisfaction. I would purchase another ST warranty in the future if it was offered for a product I purchased.

Excellent customer service and prompt delivery. Very happy with new replacement. Thank you very much for your excellent service. You guys rock! I will tell all my friends about ** and its SquareTrade service.

USB port broken - When I call SquareTrade the customer service rep was very willing to help me. I explained problem to her and she told me exactly what to do. It was problem free and rep understood my issue and the matter was resolved quickly. Appreciated the reps knowledge and concern. Very patient. Thanks for such great reps.

SquareTrade was great with the speed that they handled the processing of my claim and the replacement of my TV. I do have a problem with the quality of the replacement. This was suppose to be a TV that did everything that my previous TV did, but it does not. It does not have the Amazon App, plus after two days the Netflix App quit working and now I am getting a message that my 4K function is not working. Since the SquareTrade remaining warranty does not transfer it would seem that I am stuck with a inferior TV.

Your phone representatives were excellent. It was simply the best customer service experience I have ever had. The answers were prompt and they actually focused on solving the specific problem and made sure that before the call ended, my issue was solved. I was able to quickly purchase a new item almost immediately as a result. Thank you.

The Good: When I phoned SquareTrade about an issue with my one and a half-year-old printer. After a relatively short wait I was offered, and accepted, what I considered a fair cash payment, which was promptly mailed. Now, if other problems were handled that efficiently by SquareTrade there would not be The Bad: When I went online to file my claim, the screen posted a notice after I entered information saying the claim is denied because accidental damage was not covered. This specific problem (grinding sound on the paper feed, and machine jamming on two-sided printing), was not due to any accident. The printer had never been subject to mishandling. So, rather than ending the claim there, I called Customer Service, and, as noted above, resolved the issue.

What used to be a great insurance company slowly became a scam. I purchased a Sharp 70" TV three years ago. The price at that time MSRP was $2100. The TV stopped working about 2 weeks ago. I was happy that I purchased a SquareTrade insurance from Costco. After filing a claim with SquareTrade and uploading additional information that was required, they asked me to call and talk to their technician/specialist.

Only complaint I have with replacement stuff on my insurances it takes more than 2 weeks. And the process if you don't have a English speaker that speaks good English he'll take you one two tries to get someone to say you can understand. Other than that it's good for what you pay for but you have to be patient.

I vouch to say I wish many companies have such highly professional, helpful and courteous agents like yours... Zack and Jose were so gracious and understanding that me proud and fully satisfied to deal with a company so great like your company. God bless you.

My Epson Workforce WF-7620 Printer stopped functioning correctly; paper constantly was getting jammed inside the printer. I had the SquareTrade 3-year warranty on the printer, so I gave them a call. After they validated my warranty and understood the problem I was having, the SquareTrade refunded the full cost of the printer. It doesn't get any better than that! Needless to say, I was very pleased at this resolution.

Most of my service needs have been handled in a timely fashion. However, service of some items do require a bit more work on the customer's behalf. Maybe there could be some evaluation of customer effort to improve service in that aspect.

I bought the warranty because the last printer I purchased lasted less than a year, even though it saw little use. I couldn't believe that the HP I bought on 08142017, only made it 53 weeks. I called the store that I bought it from and they explained how I needed to make a claim. I then called "SquareTrade", and gave the courteous representative the info he requested and about a week later, I had a check from "SquareTrade". Needless to say, I bought a "SquareTrade" warranty on the replacement printer. Thank you.

SquareTrade was offered to us for our smartphone. I usually don’t go in for warranties, but with cell phones, they’re a hit or miss. We filed a claim with SquareTrade when my wife’s cell phone broke three months ago. They sent me to a repair rep and the repair rep couldn’t fix it. In the end, they made me send it to their facility all the way out in California. They could’ve skipped the steps and handled it that way right away because they ended up spending almost as much as the phone was worth for all of that. Other than that, the experience was pretty good. Navigating their website was straightforward and it was clear on where to submit invoices. Everything was largely processed and claims were all handled via the website with email responses. I had one phone call with them and customer service was prompt.

1st Wrong Phone number, 2nd After 2 hrs I know it's not worth the trouble so I have a year, I will have a day not too much going on I will video and put it on Youtube. 3rd I bought DVR on eBay. Paid with Paypal I have proof. I will NEVER EVER buy a warranty from Square Trade...

My TV died 2 years and 2 months after I bought it. I was thrilled I bought SquareTrade. After all the runaround I got I will never buy this again nor recommend it. From the get-go SquareTrade made it pretty much impossible to get help. The claim was placed on Wed - and I was told they had to verify the purchase with Costco and it would take 24 hours. On Friday I called them for a status and to work with their TV dept on troubleshooting. They refused to assist at all because I could not prove I had bought the TV - what? I went to Costco, got a receipt, uploaded it, and waited some more. I called again Tuesday and they still claimed they had no receipt despite me having 2 emails from them stating otherwise. They refused to even talk to me until I could prove I bought the TV from Costco. I called Costco for help; they contacted SquareTrade while I was on the phone and got it taken care of in less than 10 minutes.

I was personally contacted by someone after writing this review, and he was able to get my a fast response and get my computer sent back very fast. Thank you.

Purchased $1700.00 tv from Costco and 4 years later the picture had 3 noticeable white circles in the picture. Sent picture test and info to SquareTrade which reviewed claim and sent email back that they would replace the tv. Ok... Cool. I received an e-mail explaining I could "hurry" and pick from 1 of 3 TVs listed. Now how is LG even on the list if I purchased a Samsung? (Nothing against LG, But if I wanted one, I would have purchased one in the beginning). The other two "options" were Samsung TVs with lower refresh rates, features, ports, etc... oh and $1000 less than what I paid.

Bought a wireless keyboard & mouse on eBay 6 months ago along with SquareTrade warranty. Keyboard stopped working. Contacted SquareTrade, they screwed me around for an hour then wanted me to make a copy of the sales receipt & send in a particular format, I forget which one, after I had already sent them the invoice eBay sent me via email which was the only invoice supplied & it showed I had purchased the SquareTrade warranty with the item. After nearly 2 hours on their "chat" most of it waiting for a reply, they just disconnected. SquareTrade is a total scam & a big waste of money.

Purchased $1700.00 tv from Costco and 4 years later the picture had a large white circle on it. Send picture test and info to SquareTrade which reviewed claim and sent email back that they would replace tv within 20 minutes of sending it! Guess mine wasn’t the first! Told me I could pick from 1 of 3 TVs listed which the best was a $700.00 tv which they said could be refurbished!! Nowhere on the Warranty Ad @ Costco doesn’t tell you if your tv fails you could be issued a refurbished tv. Called SquareTrade manager and he said they are changing the wording on their warrant policy next month. I know electronics depreciate but less than half the price are you kidding me! Wanted some credit to purchase updated tv but they have to send you an older model with features yours had! Never again!

When I called in to file my claim I was informed that since it was due to lightning strike my TV wasn’t covered, but on the brochure they advertise that power and surge supply failure is covered. False advertising. I would never purchase a plan from this company again.

I purchased my daughter’s laptop last year at Costco. I purchased a warranty for repair. The laptop was sold to us with a bent USB port, unbeknownst to us. It also suffered some unrelated screen damage, so we sent it to SquareTrade for repair August 3rd. My daughter is at college and has been for a month WITH NO LAPTOP. We have called, emailed, called and called again. The customer reps in the United States assured me on different occasions that the “part” would come soon and her laptop would be repaired in 3-5 days, which has turned into a month.

Had it repaired by SquareTrade right after I bought the unit from eBay, within a few months it has been defective. I just don't care anymore. I'm going to throw it away and never buy used electronics again from eBay, and Amazon.

I never received a response from my inquiry through your website. I will try calling during the week. My printer is not working properly. I have replaced all ink cartridges and the text on the page is not printing... some photos print but faded out and blurred.

I purchased a Square Deal protection plan when I bought my HP printer. It quit working, and I received my money for it via the plan. The people I spoke to at SD were friendly, fast, efficient and cared about my problem.

My iPhone was bought in February but I never got around to insuring it. I was thrilled that in July, I could still buy a Square Trade policy! And I was lucky -- I had water damage and submitted a claim, which was quickly authorized. I went to my closest Apple Genius bar and received a replacement iPhone. I submitted my receipts after I was home and was reimbursed (minus the deductible) in a couple of days. Easy Peasy!

I bought my HP Pavilion Laptop at the beginning of this year. 9 months later, multiple keyboard keys weren't working and the DVD drive wouldn't work half of the time. SquareTrade said that I was under the manufacturer's warranty so I was transferred to HP. They said that because the problem wasn't constant, but only didn't function sometimes and not all of the time, I wasn't covered for anything. So at that point SquareTrade is supposed to step in and take over right? That's why I paid $100 extra to get the protection plan. But NOPE! After calling 8 DIFFERENT TIMES to try and figure it out, the last lady said that intermittent problems weren't covered and that was stated in the terms and conditions. After I hung up the phone, I looked through the terms and conditions in detail and it said NOTHING of the sort. So now I have a $650 laptop that doesn't work half of the time. Thank you SquareTrade... Thank you so much. :(

I bought a big screen TV and I figured having a warranty was a good idea. SquareTrade’s flyers came inside the TVs by Costco and it’s easy to access if you want. The TV went out and I thought everything went well with the replacement, but I didn’t like the end of it. I had a $1,700 Vizio TV and it was replaced with a $500 LG TV. The reps told me if I had trouble with it, I just take the TV up with the warranty under one year. I wasn’t satisfied with the replacement but at least they fulfilled the warranty.

My computer kept shutting down without warning when using it on battery mode. Sent in for repair. They replaced the battery and 5 months later the same thing happened. This computer is slightly over 3 yrs. old. It was obviously not the battery and my warranty is no longer in effect.

Amazon offered a optional "Protection Plan" at the time of purchase of Apple Airpods. I expressly looked to see if it covered accidental breakage, but it didn't say. SquareTrade sent the Protection Plan immediately after purchase. Under covered items, it says Accidental Damage (including liquid) - and there was a proviso. Accidental Damage is not covered if a separate accidental damage policy was offered and not purchased. There was no separate accidental damage policy. So I reasonably assumed it was covered. Now they decline coverage. They say it's only an extended warranty. If that's the case, why not call it extended warranty, and why include the provisional accidental damage coverage. The only possible reason is to intentionally mislead consumers.

Today is 8/29/18. I have a receipt that has a date of 06/16/2016 and I have a 3 year warranty. I'm disabled and I live about an 1 1/2 from where I could get a copy sent to them. I tried to tell these people I had no way of getting a copy of the receipt to them without being a big deal and asked if I could send it in the box with the computer. I finally drove the 3 hrs to send them a copy of the receipt and it cut the month was cut off so they would not accept the receipt? If there is 3 years in 2018 with a purchase in 2016 why does the month matter? Where the common sense and compassion?

I called to file a claim for an item (tablet) that was broken. I received a FedEx shipping label and instructions for shipping: "Send only your item along with its battery (properly installed) and charger/AC adapter. All other accessories sent will not be returned. Do not ship any devices with visibly damaged batteries (swollen, leaking, punctured, burned, etc.). Do not ship any batteries over 100Wh battery capacity. Please contact us immediately if your battery is damaged or over 100Wh. Never ship standalone batteries."

After getting an email stating my claim had been reviewed and to select an option, (I chose check), when I got to the part where it listed my name, address, etc., the "Next" button was greyed out, I immediately got another email stating: "SquareTrade Dear Lynda, Our resolution experts will be looking into your claim as soon as possible." So what happens next? "You should expect to get an email within 24 hours containing all the information you’ll need to get your item repaired or replaced."

There was a mishap with my headphones and unfortunately they were broken. I sent them in to SquareTrade and when I received them back the right headphone did not work and there is a chunk missing where I assume they popped the piece open. I called customer service who was not helpful and they told me to send them back in. I do not want them to be fixed now because of the chunk missing out. My headphones were sent in, in great quality and were received back worse. I have not sent the headphones back yet and would like a new replacement.

Purchased a Samsung french door fridge through Purchasing Power and it came with a SquareTrade warranty. Refrigerator stopped working so we filed a claim on June 6th. One week later husband and I made a special trip up to West Virginia to meet up with a nonexistent repairman. Called SquareTrade back. Rep stated he would send us a new refrigerator due to no repairmen available in that area to service the fridge. 2 weeks later no fridge. Called back again. SquareTrade rep stated they did not know what went wrong would send out a check to replace the fridge.

My son is in his last year of medical school, I gifted him a apple watch because he is very health conscious. He was on a rotation, put the watch in his shirt pocket to wash his hands, forgot it was in his pocket, bend over to tie his shoes and his watch fell out of his shirt pocket. The whole front came unglued. You guys rocked. You replace the whole watch since it was non-repairable and even upgraded it to the newest edition.

I bought this for my Powerbeats 3 in anticipation to have to use it one day since the Powerbeats battery almost always stops working at some point. Before the battery stopped working, the ear hook fell off one day - during NORMAL use. So, I used some glue to put it back on. A few months later, the battery stopped holding its charge, so I sent beats into SquareTrade. The website is actually awful, difficult to use and looks like it was programmed by a 12 year old. They wouldn't replace the battery because they saw some of the glue on the Powerbeats and claimed that it was accidental damage fixed by an outside party.

It was easy to register a claim. The repairs were fast and shipping was easy. No additional cost to me SquareTrade paid for the shipping to get my Roomba repaired. Great Service. I would use then again with my next important purchase.

Resolved quickly, would’ve preferred a repair but settled for a check for half the amount of the actual cost of the office chair at the time of the purchase. This chair was repaired twice in two years but it had all of the features I wanted.

Unfortunately this is the worst insurance company I’ve ever had the misfortune of working with & I've worked with more than two dozen different ones over the last 35 years of my life. First off, their website is garbage. Extremely hard to navigate and almost painful to use, as though they hired a very inexperienced person to create it. Always had to call them to figure out how to get what I needed. They don’t even list a phone number on it to call them- I had to google it in order to call them. Anyway, my iPhone unfortunately got wet & so I made a claim for replacement because the repair shop that SQTR sent me to, said my phone was dead. During the claim process, SQTR asked me so many questions and had me fill out so many forms that I thought I was being accused of a crime. Some of the questions were very odd.

SquareTrade was very helpful once I got to a person who knew how the steps should be taken to get my claim processed. It took 4 calls and 10 days to finally get to someone who could guide me through the process. Once that happen I got paid within a week.

I decided to purchased a Galaxy s6 for my mother on eBay because I saw that SquareTrade guaranteed the phone for two years. The first day we received the phone, my mother put it in her bag and left the keys there as well. Because of that, the phone got a scratch on the back cover. In two months time, the phone's screen became unresponsive.

Within a week of filing my claim, the laptop was repaired, back in my possession, and with a brand new screen still with plastic protective sheet on it. Their quick response and the ease of shipping equipment are what stand out in my experience with SquareTrade.

All my tablet needed was a replacement screen. The repair person managed to replace the screen without losing my progress on my favorite game. So happy. I would recommend SquareTrade highly because of their efficiency and great work.

Sent my laptop in for repair. They have had it for over 10 days with no updates or information. Called and told I would be contacted within 48 hours. Received an email after 48 hours saying they will update me in 48 hours. Still waiting, no update, and still no laptop! Not worth the time or money!

Told to expect repair tech on August 9th between 8am and noon. NO SHOW. Told by S.T. to call tech ourselves. Tech arrived on August 10th. Tech company (TVS Brothers) made admirable attempt to repair with parts sent by S.T. No success. Vizio tv replaced with Hisense. If you insure a Vizio you can reasonably expect a Vizio replacement. Guess Not. Repair would have been preferable.

My TV was turning off and restarting randomly. The rep was wonderful in helping me to correct the problem by rebooting the TV and how to do this. Problem resolved. The rep was very pleasant and guided me. I was very satisfied with the help received.

Unfortunately, my grandboys proved to be hard on the tablets I gave them but each tablets was cover with SquareTrade and each experience turned out with great results. I will not buy any product like a tablet without the assurance of SquareTrade.

The area where the charging cord fits in was cracked. So I could not get it to hold a charge. They fixed and sent it back véry quickly. They do great work. I would definitely recommend their warranty and service to others.

SquareTrade is by far the best in the business. You are taken care of immediately. They don't mess around. You call in and always get a friendly agent. I have 5+ items with them. I guess you can tell I am happy with them!!!

When we bought our TV at Costco, a warranty from SquareTrade was offered to us in a lump sum with our purchase. Then when we had a problem with it, we called them and their technician had us try a bunch of things. They even sent us to a secondary person and we tried a bunch of things again. We were on the phone with them for close to an hour. We finally tracked down the problem and it turned out not to be the TV. The problem was something else, but they were very helpful.

Great customer service. Only problem is that length of manufacture warranty coverage needs to be updated. The scooter I had was no longer covered by manufacturer but SquareTrade still had it listed that it was covered by manufacture. Claim was denied so I had to hunt for their number and call them to get claim to go through. When I called the person I spoke to was very courteous and processed the claim without any problems.

I bought a tablet as a gift so I wanted it to be insured and the SquareTrade warranty was right there as I purchased the item at Staples. So getting the warranty was easy. We had to get trained on how the warranty works so I already knew how it works. And filing a claim with them was actually really simple. The tablet started failing. It would power off on its own and the customer service rep assisted me very thoroughly.

Sent me a check, voided it before arrived. They said they found it then said it was canceled after sending a check and voiding it as I inquired why I paid for a $150 warranty and was only receiving $105. I would never recommend this company to buy a warranty from. They just within last 3 years became affiliated with Office Depot furniture which will be a bad deal for Office Depot.

I have 2 different complaints I will combine here. I purchased an iPad from QVC. It was a nightmare trying to register. Worse than that is sent in for 2 screen replacements. When I went to send in for the 3rd replacement I was told my warranty was closed. I had exceeded the limited liability amount which when you purchase the policy you don't get this done print till after you are stick with it! I recently took my iPad to a local store to get the screen repaired. I have a special needs son that relies on iPad all day. Why screen gets broken so often. I had a warranty through Walmart and they would repair claims until the 2 year plan was up. Not SquareTrade so why do they even put a time frame on it. It should state the cost of item OR 2 years for repairs.

I bought a new 50" tv at Costco in 2013 with the SquareTrade (ST) warranty. TV begins to fail before the warranty ends in 2018. Call ST to file a claim. They tell me they see the transaction, but show the ST warranty was cancelled 30 days after it was bought. Direct me to Costco. Costco was great - they went through every transaction we had and there was zero evidence of any cancellation in my account or by Costco so a Costco rep calls ST with me on the line. We are on the line with ST for 1.5 hours while they fumble around trying to deny it is their issue. Then they tell the Costco rep it is ST's fault and he can drop the line, they will take care of me.

I found the warranty claims process very easy for the most part. I also found the people I spoke to on the phone very nice and accommodating. They shipped me a postage paid box. This was very easy and professional as well. I had purchased a 4 year extended warranty with drop protection. I know Asus warranty service which is why I buy ASUS. They replace ANY problem. So I thought I was extending an ASUS warranty plan. My battery was no longer working so I thought these items would be repaired.

A rep from the company called me directly, apologized from my troubles and agreed to address my issue. A new phone is being sent overnight and my cost of the warranty and deductible have been reimbursed. Clearly people at the top do care about the company and their customers. After a rough start, SquareTrade went above and beyond to correct my issue and make everything right. :)

Just got a call back from the representative! He apologized about the delay and cleared things up for me, and offered a discount for the plan I purchased

SquareTrade works rapidly and efficiently. I bought the warranty through Costco and the SquareTrade reps were very nice people. When the TV broke, they asked questions and I sent different pictures about the problem. Now I have a new TV and I got the same warranty for it. SquareTrade is great and I recommend it.

BEWARE!!!! SQUARETRADE not only STOLE MY 15" high stat MacBook Pro serial number "C02HL37DV35", they also STOLE MY IDENTITY!!! They sent me back a piece of rubbish, outdated nonusable MBP with very low stats and "Lion" OS with damaged disc. I granted them permission to work on the one I sent. Within an hour charges were racking up all over the place at stores. Since I use a VPN and have various methods of protection the only people who could get my information was SQUARETRADE. The police came and report filed. The police officer spoke with a supervisor there who promised he would send me back MY MBP or one of similar stats that actually worked, and then I would return the non-working piece of trash they sent me.

I've been waiting to resolve my issue since I set this account up and still waiting on hold. SquareTrade wanted me to have a local repair fix my phone and they would pay me less my deductible. I drove an hour away to the closest cell phone repair. They told me my phone was shot. Now SquareTrade wants me to drive back another hour to have this put in writing!!! (180 miles total in 2 trips). This is my second claim with them. The first claim I sent my phone in. This time they are being very difficult!!! P.S. I'm still on hold waiting 30 minutes later.

I made a claim and the process was very easy. I only wish that I had received status updates by email as I was told to expect. I will definitely use this service again. Overall I was very pleased with SquareTrade.

SquareTrade is the best! They quickly assessed the damage and gave me a solution. I even received the check faster than I had ever imagined. I will definitely recommend them and I even got the protection again when I had to order a new iPod Nano.

The dog knocked tablet off end table and screen shattered. Within 1 day I had shipped and received feedback and within 4 days I received my repaired tablet. In less than 5 business days I was back on the tablet with no problems. Well worth the warranty and highly recommended.

Very easy claim experience. I would definitely insure my products moving forward and would recommend friend to do the same. From the beginning they were very attentive and received many updates through the process. Not only easy but received my check the next day.

This was one of the easiest extended warranty claims I had ever made on a product. And the fact they provided me a cash value for the product immediately in case I didn’t wish to have it replaced, was the best part. I took that option and had the money within 10 days.

So just start out the Gear Fit 2. Quit tracking my wife steps. It also would not read her heart rate. As I noticed this the manufacturer warranty was less than one week out so I called Samsung and they wouldn't do anything of course. Fast forward a month or so my wife is using it just as a watch and she accidentally dropped it on concrete and cracked the screen which I did not know. In the meantime I forget that I have SquareTrade extra warranty and it dawns on me so I called up SquareTrade and they said no problem sent me a shipping label. Mailed it in within less than 2 weeks. The item couldn't be repaired so they probably ship me out a new one. Thank you SquareTrade.

I broke my iPhone 6S screen TWICE in ONE WEEK. Though the costs were $99 each event, it was better than not having the coverage. Quick and allowed me to have it fixed w/in an hour each time and no rate change or anything like other types of insurance.

My phone screen had broken. I contacted SquareTrade and within 24 hours I had a confirmation that the phone was covered. I have not yet returned my broken phone, but with such fast initial response, I have every reason to believe that my refund will also be fast.

Phone fell in water on vacation and I filled out a form online and 14 hours later I had a new phone on my front porch. Everything was very quick and easy. Very impressed with how efficient it all got processed. Thank you for your insurance!!

A couple of years ago when I bought a television at Costco, I decided to get an extended warranty and it was SquareTrade that Costco offered for the third, fourth and fifth year of the appliance. I bought it outright. We feel good about SquareTrade knowing that I could get the extended warranty on an appliance for up to five years. The guy told me that on its third year, they would send a technician out and if it couldn't be repaired, they would get me either a refund or a likable TV. It's a plus. They're not cheap but we're very happy with it.

The remote that came with tv stopped working. They patiently work with us to troubleshoot and get it working correctly. Help was quickly available in processing the claim and helping us to obtain full satisfaction. Patience and knowledge were very obvious from them.

The protection plan helped me replace my chair the second the check was in my hand! Having this service is a must for me now. Since it covers wear and tear, something like a office chair is a must for me, especially with animals in the house, you never know if they are gonna tear it up. Thank you for providing me this service. The claim process was easy as well! I had no problem, since I kept my receipt.

The call was professional; told me the claim would be processed and paid my $50 deductible. I received replacement phone, took a couple of days for data to be moved then couldn't locate the return envelope. I had to call Square Trade and after 10-15 minutes was told one would be mailed to my email to use.

When filed the claim I was told a box was going to be send to us so we could ship my computer for repair like on a previous claim. It is August 5th and we have not received nothing yet. I just contacted someone via chat and now I'm told I have to box it myself. This is unacceptable. What is different this time? Is it that you are trying to save some pennies by not providing a shipping box this time? I'll be waiting for an explanation. Thank you.

I have been with a network provider for many years, had insurance for my phones, and never used the insurance. Last week, I called Square Trade to report that the glass of my Samsung S7 was broken since I accidentally drop the phone; I thought I would have to go through many lengthy process to have the glass fixed! Gratefully, I got a very good representative from SquareTrade on the phone and he took all the information quickly.

This was such an easy process. Everyone I had contact with was professional and very nice. Total turnaround time was less than 5 days to get new TV replacement. I actually got to choose which TV I wanted as a replacement tv!

I have called in for an issue related to warranty and each time the call center reps were very courteous and nice. They tried to resolve the issue in timely manner. I will highly recommend this company and warranty service to all my friends and family.

Hi, Your service is very good. I have had several items fixed by you. I am still waiting for the current item to be delivered back to me. Only dislike, once my item got to your repair shop, I did not hear anything about it. I finally chatted with support to find out you were waiting on parts. You did send an email saying it was fixed and shipped with a tracking number. I would love to hear from the service guys as to what they had to do, or have a written statement by them with the returned item. If I had been kept in the loop while it was in repair, I would have give you folks 5 starts. Will see how well you all did when I get the computer back, TTFN.

The staff have been very professional and helpful. My only issue is it has been almost 2 weeks and I'm still waiting on a new phone. I haven't really can't do much with my current phone as of right now.

I still do not have my remote control for my 43inch Samsung TV... This is really pathetic & irresponsible of how the people on the phone try to practically tell me ways of how to get the “remote” as if it had already came on July 25, 3018.

Took weeks and constant phone calls to settle. Quick service blamed SquareTrade and visa versus. Thank god for the Costco consigner she was the best help also she got back to me when she said she would! There is nothing worse than people telling you they will get back by end of day or give them two days and you wait for call that never happens!

I have had nothing but excellent service and prompt communications from SquareTrade customer service. I recommend SquareTrade to everyone when discussing insurance plans for cell phones and other electronic devices. We have or had cell phones, TVs, electric scooters, and sound amplifiers covered by SquareTrade.

I have been using SquareTrade for almost 10 years for a multitude of products I have purchased. Everything from my $99 tabletop ice machine through my large sized flat screen TVs. I've had SquareTrade take care of a broken ice maker and a computer never skipping a beat or finding an excuse not to repair or replace the items covered. With today's manufacturers using the best products for assembly in order to sell an affordable item warranties are necessary and Square Trade is the most ethical.

Printed pages from my Samsung printer was light. Tried replacing toner but problem did not go away. Contacted SquareTrade and problem was resolved by them very quickly. I was given a choice of having the printer repaired or a check mailed to me. As there are no repair shops near me, I chose the check.

Printer stopped working. SquareTrade refunded the purchase price and I had the refund check within 3 days. Purchased a new printer (different brand) and new square trade protection plan. Very pleased with SquareTrade customer service and would recommend them to others. Also have a SquareTrade plan on another item.

Everyone great we were put in touch with. Claim was handled fast with next day delivery. Replacement phone was refurbished however and wasn’t in working condition. Called and was put thru the right people to take care of me. Again another phone was sent within 3 days. Everything all good now.

Replace Phone. Best phone insurance I have ever bought. The Process to replace phone is easy to follow and received the new phone within 2 days. I like that return supplies are shipped to send phone back. Great service.

Quick, efficient results. Find my own repair place. Uploaded the receipt. Within minutes claim was being processed. Refund within 5 days. Would highly recommend using SquareTrade for warranty... Only problem was connecting by phone. Chat could not help me with my claim.

My experience with my SquareTrade representative was fast and easy, and I got my check in a week and repurchased the same item again and again purchased another SquareTrade warranty. What a great deal from what s great company. Thanks SquareTrade.

I had absolutely no problems with the entire experience. I followed the steps as indicated in email, got a timely response and quick resolution. My item couldn’t be fixed but I received a check in the mail.

Had an issue with computer chair I purchased, and had extended warranty via Square Trade. Glad I did, as old chair fell apart... and new chair is on its way. Thank you SquareTrade! Recouped almost 75% cost of the original chair due to it's malfunctioning.

I am a satisfied client of SquareTrade. The repair on my iPad pro was fast and accurate. They amazingly covered all shipping expenses and did in less than a week. Great service. Thank you. From now on I am buying only SquareTrade for all my new electronics.

I purchased a laptop and printer from Sam's a year ago. I purchased a warranty for both items from SquareTrade. BOTH WARRANTIES WERE FOR ACCIDENT PROTECTION as I still have the receipt and pamphlet from when I purchased. When I logged in to the website to make a claim on the Laptop the printer warranty was linked to the laptop incorrectly and the claim was denied immediately. This is an inaccuracy is due to a data entry error on SquareTrade's end however when I provided all the detail and a copy of the receipt I was told Sam's sent the wrong information over and I would have to wait until a specialist verifies I purchased the warranty with Sam's Club and then they would get back with me. They stated this process may take some time so I needed to be patient. I'm sorry, What??? I need my laptop for work and this is specifically why I purchased the plan as it's committed to a quick turnaround.

This company is a scam. Purchased a tablet from them in 02/017. Called in 08/2018 for it had an issue with its power port. Filed the claim online and they said that it should be covered by the manufacturer. Called them and told them that this did not make any sense for the manufacturer warranty was only for a year hence that had elapsed. Then they said that they could not find my warranty so I had to send them a receipt of purchase. This is the first step of their scam. If you can't find the receipt (At first I couldn't find it) they will tell you that they can't find proof of purchase for the said warranty. Luckily I had an electronic receipt so searched my email till I found it. Sent it and they told me that they were no longer offering that warranty. Which is true but how is that my problem.

I have purchased this LG refrigerator from Costco on 6/29/2016 with extended SquareTrade warranty. Issue: The refrigerator broke down on 7/4/2018, just couple days after two years warranty. Called SquareTrade and file a claim. As per ST it's sealed system issue and this is still under warranty from LG. I have called LG, if I have to give a star, LG don't deserve any star from me; their support is very terrible and whenever I talked to them they just create ticket and don't do anything. I have not received any tech from LG for a month now. On the other hand, what is this ST additional warranty that I have for? I have purchased this warranty making sure if something happen to product, I'm covered but what I see here is, no one want to take responsibility and I'm stuck in middle. The settlement I want from ST: approve all expense fixing this product or refund/replace the defective product.

Well, going back five years ago my wife and I wanted a big screen TV, went to Sam's Club and purchased a 50" flat screen TV. Wow what a view 1080 HD. We enjoyed it for 2 years when it quit working, well factory warranty ran out after 1 year as I found out from Sam's, but they still replaced anyhow. Great I said. They informed my wife and I to purchase an extended warranty so we did 5 year plan from SquareTrade. One year ago I noticed a white line through the picture, thought it would go away by itself, not.