Allstate Protection Plans Reviews

I had a sound bar. We had it turned off and a storm came. And when we went to turn it back on, all we heard was “poof.” It kept doing that. We turn it back off and on, and there was nothing. All my electronics have a warranty. I filed a claim with SquareTrade and it was easy, fast and they understood exactly what happened. They gave me a refund and I bought a different kind. It has more power and it’s doing real good.

Terrible service! They are a scam! Sent my laptop in for repairs. First they approved my claim. Then they suddenly changed their mind and denied it. They said that the battery not charging properly or holding charge, screen losing color, and key not pressing is physical damage and not covered. Yet I never had any physical damage. Very bad and not logical replies, I even canceled all my other warranty plans I had with them! Avoid!!!

I have been in a constant struggle with getting my claim resolved. It all started when I broke the screen of my Pixel 2 XL. I then filed a claim online and paid and then was referred to a repair shop. I called the repair shop that the claim was for and they did not have the part available in stock. I was told by the repair shop that I would have to wait 3-5 business days for the part to be delivered. I did not like the idea of that because it was too close to the day that I was supposed to be going on vacation. So I then had to call into the claims department to get them to change the repair shop the claim was for.

Don't know what is going on with this company, but after reading some of the reviews on consumeraffairs.com I'm getting worried. I've filed a claim online and received an email to click on a link to call SquareTrade. I thought this was weird but I clicked the link anyway. It took me to a page where it asked me to enter my phone number and said that someone would be calling me within 1 minute. That was 1 hour ago and the page is still saying someone will call me within 1 minute. Love how instead of sending you a phone number to actually call they send this email which leads nowhere. I've tried call the 844 906 1072 number listed on this page, but all I'm getting there is recorded messages and an awful phone tree. If anyone from SquareTrade is reading this or even cares, please call me at **. Thanks.

I figured getting an extended warranty with SquareTrade for my computer would be a good idea. When my computer was dropped, it broke. I filed a claim with them over the phone and the experience was good. They tried to make sure it got processed. Now, they're trying to repair it, and then, they're supposed to let me know.

Bought plan through Amazon. 6 months later I needed to use the plan. My claim was immediately denied. They said I had to go to the manufacturer. Manufacturer said it was not covered. Back to SquareTrade. They said that since the manufacturer warranty did not cover it that it was now covered under SquareTrade. I mailed item in and 2 weeks later they sent me an email saying that it was no longer covered and they would be sending it back unrepaired and unreplaced and they would be cancelling my protection plan. This is a SCAM. Do not buy. I read the reviews and did not listen. Do not make the same mistake I made. They will 100% deny your claim and then cancel your protection.

I bought a 1 yr SquareTrade policy when buying a cell November of 2018 phone on eBay. In February 2019 my cell phone speeder was not working anymore. I contacted SquareTrade and filed a claim. I was to get a callback within 24 hrs. Never did get the call. Called back the following day and was told the system was having problems and they would call within 24 hrs. I told them I never received the callback last call. They apologized and promised it would be resolved by the 24 hrs. I repeated the call 4 days later and got the same response, the system was having problems. Fast forward 4 more calls and it is almost a month later I called again today with the same story and was told they were having problems with the system and would get it resolved within 24 hrs. I just keep getting the runaround from them and they are not holding up to their end of the policy.

We have so many items with SquareTrade's protection plan on. We’ve filed a claim with them two or three times over the years and it has been super simple. They make it really easy. The one claim we had was for our VIZIO 65-inch TV. I talked to SquareTrade customer service and they said that it was a firmware problem from a recent software update from VIZIO. VIZIO was aware of it and was working on it. I gave it a couple of days and it resolved itself after 36 hours. So, there was no need to follow up. So far, it's always been a pleasant experience with SquareTrade. That’s why we keep adding stuff to our list.

SquareTrade made two attempts to repair the television, unsuccessfully. They were actually pretty good about that. However, after they ADMITTED that the television is defective beyond repair, they REFUSE to honor their own terms and conditions. SquareTrade insists on replacing the television with another model, even though they are not comparable. Under the law, because SquareTrade did not specify which remedy they will offer first, the consumer is permitted to choose.

My damaged MAC was repaired and was up and working just like when it came out of the box. SquareTrade once again lived up to my expectations. The customer support team was really very dependable, precise, and trustworthy. They made sure my claim was taken seriously from start to finish. No doubt SquareTrade will always be my preferred extended warranty service provider. Kudos to everyone at SquareTrade!

Wrote earlier about my situation with SquareTrade but was hoping for the issue to be resolved but as of date - (03/03/2019) is has NOT been resolved. The monies have been put on cards that have been since deleted and I have no recourse in receiving my refunds. I can sincerely pass on a valuable lesson I learned from this is not close your account or warranty without changing your credit cards information in case SquareTrade has to refund you on your original payment. I had over $144.00 coming to me that I should have received but will never see - I'm sure. This situation has lost all faith in SquareTrade and promise to never use them again and advise others to be careful dealing with them. I do NOT trust SquareTrade for this very reason. Hope this enlightens others or helps others in some way. My loss may help others.

Don't lose your password and try 5 times or you will get locked out and customer service has no way to unlock it. At least they told me that after getting dropped 3 times on the phone and resetting my password 3 times. You would think they would have a way to do this. I was told that my issue would be sent on up to someone who could POSSIBLY be able to fix the problem yet to hear back.

I purchased the protection plan with SquareTrade for two tablets. The tablets were gifts for grandchildren and I purchased the plan just to be safe. The screen cracked on one of the tablets so I called SquareTrade directly to file the claim and it went very smoothly. The representative was very helpful, very friendly, and very interactive. He kept saying sorry to keep me on hold and take care of things. The tablet was repaired and returned to us. It just took a few extra days to get it sent back. Having the warranty has been very valuable and very helpful.

On 01-29-2019 I spoke to Keith at 10:58 am about problems with my Epson XP-640 printer. I was told I would receive a check for the amount paid for the printer so I could purchase a new one. When the check arrived it was less than the cost of the printer, I was told they sometimes send a second check to cover the balance. I called back on 02-04-2019 to check the status and spoke with Annabell at 4:06 pm. I was put on hold so she could check Keith's notes. Annabell explained she would put a request in for $21.16 to be sent to me to cover the balance of what I paid for my XP-640 printer. I then requested to speak to a supervisor; after holding I spoke to Malik at 4:26.

We went to Walmart and bought a Nintendo Switch. I bought an extended warranty from SquareTrade along with it. My son dropped the Nintendo Switch on the cement, and it broke one of the little buttons at the very top of it. So I got online, filed a claim, and within a day, I had an answer as to what they wanted me to do. They emailed me a slip to put on the box, and I drove it to FedEx and sent it off. They emailed me when they got it, and then they also emailed me when they sent it back. I got it back, and it was a very good experience overall.

I purchased a Vizio D58U-D3 at Sam's Club in 2016 and the SquareTrade protection plan was encouraged by the Sam's Club associate. I paid $99 for a 4 year protection plan. I opened a claim on February 8th 2019 and was told they couldn’t find my plan and requested a copy of my receipt which I sent them attached to an email. After many disconnected calls and premature closed chat sessions I finally called Sam's Club customer service on February 22nd. The representative called SquareTrade to get some answers while I was on the phone also. We were told again that they are trying to locate my protection plan and I would receive an email when they found it which would include a link allowing me to file a claim. I asked to speak to a manager who just repeated what I was already told.

I bought my wife a ring for her birthday on eBay. Then, I got a message that said that I could get a warranty through SquareTrade, so I did. Four days after my wife wore the ring, a stone fell out. I called SquareTrade to file a claim but I had to call about four times to get it going. They wanted a receipt and I told them that eBay doesn’t give a receipt. After talking to about four other people, one guy told me that he would call back but he never called me back.

So easy to get help and fix any problems... very knowledgeable and friendly. Had issues with another company and Square Trade fixed it within one business day. I would recommend Square Trade to anyone looking for a extended warranty company.

Defective TV - Square Trade isn't the easiest company to work with. You spend a minimum of 20 minutes on the phone each time you call. You don't get the same employee any time you call and not everyone can get you where you need to go. It's a time-consuming process.

I needed to get a lot of use out of my wireless Beats headphones and I bought some protection for it. Amazon suggested SquareTrade -- it was offered when I purchased the headphones. When the headband part broke, submitting my claim went well and it seemed to go pretty smoothly. Plus, I had really good help on the customer service end. The claim took about a week from beginning to end. I had trouble with the shipping label, though. I couldn't get the link that they gave me to open up from my computer for some reason, so they sent me a direct shipping label. It wasn't pretty, but it worked. Overall, the extended warranty definitely helped out a lot and SquareTrade worked really hard to make sure that they were able to help me.

Filed a claim. Worker did not make sure which device I was trying to file a claim on, I sent in my device and it wasn't repaired as claimed it was replaced with an older device. Shortly after receiving the older wrong device twice, I misplaced it and it fell and cracked the screen. Of course they wouldn't cover it. They quoted me my earlier warranty on the device they stole, not on the wrong one they sent me. Never again will I fool with this company. Oh yeah they did give me back the money I paid for the standard warranty. I've bought more than several warranties, not ever again.

The screen of my laptop was completely shattered and when I filed a claim with SquareTrade, all I had to do was go to their website and answer the questions. It took me about 10 minutes to file a claim and everything was fairly straightforward. The only issue I had was that the site did not work on my phone, so I did have to find another laptop to use because I was in a predicament where I didn't have one. SquareTrade can improve by checking their website to see if there's a way to make it run better on phones. In my situation, I didn't have an easily accessible laptop to file the claim in the first place, and all I got was a black screen on my phone when accessing the site. But other than that, SquareTrade handled my claim well. The laptop was repaired in a timely manner and everything was all right.

Any time that I bought anything from Sam's, it has always worked out well for me to get a few extra years on a warranty. One time, I purchased a protection plan from SquareTrade for a freezer. It was a little 4 cubic foot freezer and when it quit working, I filed the claim. SquareTrade told me that they couldn't find one to replace it for the same amount of money so instead, they refunded my money. While the whole process was easy, I had to go through a rigmarole to get on the website when getting the claim filed. That part was tedious. Still, once I got those first four steps done and got to a real person, they were so helpful.

My son is away at college, the phone he has was a gift to him from me insured with SquareTrade. His screen was accidentally cracked, the phone was not functioning & needed repair. I placed my claim online and called SquareTrade minutes later. The claim was accepted immediately and my son was able to take his phone to the nearest repair store. It was repaired right away and my son said, "It looks brand new again!" He's happy, I'm happy! Thanks, SquareTrade!

My phone's screen broke and cracked up. I couldn't see anything. I made a claim with SquareTrade and the process was very difficult at first. It took me three weeks to get somebody to actually help me. Everybody was doing a roundabout until I talked to somebody. I would suggest that if somebody doesn't have the receipt, SquareTrade should find another way to help them out. Also, let Walmart know that they have to keep the receipt. Nobody knew that. Nevertheless, the last person I talked to helped me solve the problem. I gave him the IEMI number and I could get a new phone.

I bought a FITBIT HR watch from Sam's Club and also purchase a 3 year protection plan through the Square Trade for $14.88. I submitted a claim since the wristband and battery protector part has got detached from its metal/plastic head portion of the clip of the watch on the side and back. After sending the watch I received an email stating that the item was not cover and to contact them to get a refund for the amount I paid for the plan. I called and spoke to Ross at customer service, and then with customer service manager Jeremy who stated that the plan did not cover water damages. I explained that the watch did not had any water damages since the mechanical part of the watch was working, however the rubber part of the watch had detached. Then, I was then told they could not cover physical damage due to the kind of plan that I purchased. He stated that the plan didn't cover the issue that I was having with my watch.

I got a SquareTrade warranty for my LG TV and the TV broke after a year and a half. There was a green line on the screen. I submitted the claim and they asked me to send few pictures. I sent them to show the problem with the screen, and they took prompt action. I reported it on a Friday, and I got the replacement TV that following Monday. They provided great support. I highly recommend it.

We bought a plan for an iPad purchased via Amazon and when I tried to use the plan for a broken volume button, I was told I could not use it. What is the purpose of having a plan if you cannot use it? They said the plan was "up to $99" but because the IPAD was purchased for much more than that, it would not cover anything. I know it won't cost a hundred bucks to fix the darned thing but Square Trade said there was nothing they could do to help me. Never buy these things, just saying.

I have a hair dryer and bought a protection plan for it since I had bad luck with the last few hair dryers. I chose to go with SquareTrade as Target had them, and it was very easy to purchase the warranty. This extended warranty is very valuable. When the hair dryer smelled burned as I used it, I filed a claim which was very easy to do. Their website has no category for hair dryers so I did it under household goods. I got a response within a day, and then they gave me a check within a week.

I got a cotton candy machine with SquareTrade protection. There was a wire underneath where you put the sugar in that sparked. I couldn't use it anymore. I told SquareTrade about the situation. They said to try the company first, which made sense. I did and then they had followed up with email telling me if they deny it, on what to do. According to the lady I talked to, it looked like they had a year warranty on it, but they didn't. It is only 90 days. But other than that, it has been great.

I ordered a tablet from Walmart.com and got a warranty from SquareTrade in case my tablet broke. I went to set up the tablet, got tired, plugged it in, went to bed, woke up and it never worked again. SquareTrade kept sending me back to the manufacturer but nobody could tell me who that was or how to get a hold of them. I ended up calling back six times that day and I hated that when I had to call, I got six different people and I had to go all the way through the story with whoever I talked to. They finally said that they would take care of it, and for me to mail it back which I haven’t done yet. I don’t know that I’m going to because it was only 40 bucks and it’s gonna cost me half of that to send it back. But the SquareTrade reps were really nice and helpful.

Computer Monitor repair - I purchased a two year warranty and had to use it 1 year into it. The process is quick and simple on the website. No problems, no rejection and you're instructed to go to an authorized repair facility. That way you need not worry about being pushed to use someone that is questionable. I am totally pleased.

I bought a TV at Costco and they suggested that I get a SquareTrade warranty on it. It was two and a half years old, and all of a sudden, one-quarter of the screen started going dark. I called SquareTrade to file a claim. I went through a voice menu which was very confusing. Especially when I had a recall, they would say, “To do an existing claim,” and then I’d hit that and then they would go through this whole thing and give me this list of stuff I didn’t want. Then they'd ask what kind of appliance it was and when I did that, it was just like a voicemail jail. And the last one, instead of just “Stay on the line and get a representative,” it was “Go back to the main menu,” so I had to go through it again. But once I got to talk to people, they were all very nice.

Situation resolved with full reimbursement.

I am still waiting for this issue to be resolved. I have a claim in for some chargers that I ordered. I received an email on January 10, 2019 stating that I would get a replacement and I have not received anything from you. Please let me know if there is a problem with the claim. Thank You.

I got my SquareTrade warranty through Sam’s Club thinking that it would be a good idea to have it with a big purchase. Their reps were helpful and the one that I got when I had a claim was awesome. At the time, I couldn’t get the TV to turn on. Sometimes, it would come on and towards the end there, I just left it on until I finally called and the gal helped me refresh it. It took a little bit to fix, but it wasn’t too bad.

I had bought a Mercedes S63 Ride on for kids from Amazon in July 2018 and taken a two year warranty from SquareTrade for accidental damage. The car was sold by Big Toys Direct. A few days ago the remote of the car stopped functioning after the child happened to drop it. Since this was covered under the terms of the warranty I raised a warranty claim with them which was approved. So far so good. They asked me to take the remote for repair to a shop in my area which I promptly did and took the toy manual also along. The shop said they had no expertise in repairing toys and they dealt mostly in mobile phones and accessories (incidentally the shop was next to an AT&T outlet!).

SquareTrade's protection plan had good pricing. I purchased it through the store where I bought my cellphone. They said that the protection plan covers everything which is good. Once, I dropped my phone, it cracked, which was no big deal. But when it was raining, I dropped my phone again and it went on a puddle. When that happened, water went inside of the phone. The phone wouldn't charge and wouldn't do anything because it got wet.

Square will cover nothing until manufacturers or Costco warranty is expired 2 to 5 years, bought a Hisense TV with 5 year warranty. Then was sold a Square warranty as extra protection. When I called to cover defect... was told square had no liability until 5 year warranty from TV maker up.

I have been using SquareTrade for years but this is the last time I will choose their services over my carrier protection plan. I first called SquareTrade in December of 2018 to report my broken phone and was told to e-mail them my receipt because it was fuzzy on their end, and they would call me back. I never received a callback. I called again 2 weeks later and was helped, but they were out of stock on my phone so they said to call back again in a week. I waited 2 more weeks until January 21 2019, still no stock.

Filing a claim was fast and easy! The phone I had covered was no longer available so they gave me a total refund! I was extremely satisfied! We have all of our phones covered with SquareTrade! Also computers! It's so affordable I don't know why anyone wouldn't take advantage of it!

I have been waiting too long for my FULL REFUND since Dec 15, 2018 customer/service David, a policy that never went into active mode because the LG Microwave was defective and I spoke again to GINA on Jan 3, 2019 and said 2 business days a check will be sent for the full amount $34.00 and NEVER RECEIVED it. I will never buy another SquareTrade Plan ever, you're a very dishonest company, you LIE to me and do not honor your contract. Beware!!!

Purchased a warranty for a phone off Amazon. Phone only worked for a few months before the battery did not take a charge anymore. Called to redeem warranty. They demanded a credit card to put an additional $25 fee on my claim before they would refund my money. I'm guessing it you are going to redeem my money, you don't need to add a charge to my credit card. Claim number **.

My case is still ongoing as my laptop needs to be shipped for repair and I have not yet invoiced SquareTrade for this repair. However, I can say that my experience with this claim so far has been handled very effectively by SquareTrade and I am sure that the rest of the process will go as smooth as it has been so far. Excellent work!.

My son plays video games and has used a bunch of headsets. A mic headphone combo doesn't usually last very long so I always buy the warranty with them. Then my son told me that his headphones suddenly stopped working. He could only hear static and no one could hear him talking. I was told that it was under the warranty with SquareTrade. I read my information in my email and it told me to go to the website. I did that and gave the information on my order. It was a simple and super easy process and the customer service was great. I'm glad I got the warranty.

I called with a question and not only was it answered quickly and clearly, but they offered to help me with the claim and ordered the reimbursement even though I hadn't followed the claim procedures properly. I really respect this company and have many products registered with them.

I bought two printers from Staples, both HP models. I also purchase a 2-year protection plan through the SquareTrade. The reason for the purchase was that I would get a quicker response and can replace the printer instead of going through the manufacturer warranty. According to the Staples' employee, I was covered for the next two years by the SquareTrade to replace. In theory, the employee also said that I can purchase a new printer at $14.99. The employee was very specific and said that I can go through the manufacturer if I want, but it is faster and better to go through the SquareTrade.

I'm normally not one to buy warranties, usually I never get anything out of them/there is always exclusions. This is/has not been the case with SquareTrade. I called in on the phone, answered some simple questions, took some pictures and submitted a request. They ended up replacing my TV. They also replaced it with a brand new TV, not a refurbished unit. I would recommend this warranty to anyone considering buying a TV. I got this warranty from Costco so it was only $100 bucks. AND, the warranty I purchased is still applicable for the remainder of the life of my NEW TV. So if anything happens to this TV, during its remaining warranty coverage, I can still file a claim. How awesome is that?

Used the warranty to replace my dead headphones. Took two weeks and several email to get my new headphones. The manufactory of my headphones was not listed on pull down menu and this caused a problem with submitting my claim.

I have gone to your website and tried to ask a question about an $85 charge on my Discover card and have been unable to get a response from anyone. I paid for my repair o line and the was charged more that I didn't agree to by SquareTrade. Please have someone call me.

I got SquareTrade protection for an Apple iPhone 8 purchased at Costco. The deal seemed much more equitable. The deductible was more reasonable, and it protected against more risks of failure than the program offered by Verizon. The phone had a problem where it was dropped. It caused the home button to go haywire and lose control of the screen. The SquareTrade agent gave us a fix over the phone for a temporary resolution of getting the home button on the screen as opposed to using it on the mechanical portion of the phone, to use it more like an app. That resolution as well as the remedy we saw online, that maybe if you clean the home button with an alcohol swab, worked. So consequently, our claim was never submitted. The rep was awesome and SquareTrade has a great program. I would highly recommend it for those that are looking to make sure that they are garnering their investment with some reasonable risk at a fair price.

Tablet Repair - This was a very easy process. Once the item was on its way back I received multiple updates on its status and when I could expect the package. I would definitely recommend this to anyone that is purchasing any items. Great customer service. They were very helpful.

It is great knowing that you are backed by a company that stands behind what they say and what they mean. So easy to receive service if needed. I may not always need it, but I will always buy a SquareTrade Warranty just in case.

I understand that SquareTrade must be thorough when asking questions and. Gathering claim info, but I feel my claim should’ve been resolved or denied with one or two at most calls. I do appreciate you finally standing behind your coverage. I am pleased with the final outcome, but the journey to it could’ve been less complicated and Aggravating. I continue to use your service with my new FireStick. Hopefully it lasts more than 10 months. Thank you, Hazel for resolving the issue.

I filed a claim for my iPhone 8 Plus. There is absolutely ZERO communication as to what was actually wrong with the device. Once I received the device, it was incredibly packed in bubble wrap and a cheap FedEx box. Not surprisingly, when I tried to use the phone the screen was replaced, but when you pressed on one part of the screen several other parts of the screen activated. After getting the runaround with the chat person online, I was then directed to call an 800#. After getting connected to a person overseas that could barely hold a coherent thought (and a 20-minute hold prior to that) I was then informed...wait for it (drum roll) that the department that took care of that was closed and I would have to call back tomorrow. Don't believe the hype. The screen I paid a $149 deductible for can be fixed locally for $100 - and at a far better service level. Will update this to see if they actually live up to their contract.

I had a great experience with SquareTrade and was surprised as to how easy it was to file a claim especially since it cost so little. It was a fast and painless experience. Wished all warranty issue could be solved that fast.

I have used SquareTrade for many products and I am very happy. Whenever I've needed to make a claim the process is always quick and fair. The cost to have things covered is always very low and always worth the cost.

I contacted SquareTrade. Told them my problem, they were courteous and efficient. I chose a Walmart gift card as a replacement and the day I shipped the package back I had my gift card. The experience was simple and I was completely satisfied.

Smooth transaction. Only disappointed that refund didn't include taxes. Excellent turn around time for refund of my purchase. I would always recommend getting insurance on any device or devices that you may purchase. Thank you for the speedy reimbursement on the item that we purchased. It made it simple to purchase another device.

I got a SquareTrade protection plan for the Dell XPS 13 laptop that I bought. Costco recommended it to me. When I filed a claim to SquareTrade, I talked to Malcolm and he was great. He helped me out and he got me everything I needed. He filed my claim for me, it was wonderful.

Bought their insurance on 5 phones over 2 years ago. Never had a claim until now. Allstate Company is the WORST when it comes to claim. They promised to review my claim with instructions on how to proceed within 48 hours. Well 5 days later and at least 10 phone calls and 4-6 hours on the phone, NOTHING. Just excuse after excuse on why my claim has not been approved while my Senior in College has no iPhone. *Do yourself a favor and purchase the Apple Care on any phone you buy from Apple. They know customer service and how to treat good and loyal customers! I will NEVER use SquareTrade again!!!

With the exception of FedEx dropping of the repaired unit (Samsung DVD player ubdm7500) at the wrong house everything went well. Thank God the people were honest and actually brought my DVD player to my house! There are still honest decent people out there.

First off, I have loved SquareTrade and have used them many times before to ensure my valuables. About 6 months ago I sent in my laptop in for repairs for the second time. It came back to me and appeared to have been "Fixed." However, recently the problem started again (now mind you I had not dropped, stepped on, or spilled anything on my laptop since last sending it in for quote "fixing" the problem). My warranty is good until 4/9/19. Bought it 4/9/17. When I contacted them to resolve this, this woman helping me went around and around with me saying that my plan was indeed still good and that I was looking at it wrong etc.

I am so happy with SquareTrade. We sent our computer out on Friday and it was returned to us on Wednesday not even a week later. The new screen and hinge work perfectly. We couldn't be happier with this company and our dealings with them.

Update: A specialist did reach out to me after original review and was able to resolve the issue.

I bought a three-year SquareTrade deal for a 55-inch TCL Roku TV. It was the only one offered. My TV blew up. It went black and had no sound. I filed a claim which was easy to do. Then SquareTrade got back to me with an offer of a TV that I didn’t think was comparable to the TV that had broken. The offer was a Sharp, which I didn't think anyone was still selling. They should offer comparable TVs with at least, the same size. I said that I wanted something that is at least 55 inches and I also wanted certain things. They said that they would send me a check. The first guy I worked with was a TV technician and he was good. I had a little difficulty understanding him because English is his second language. It was hard to follow his instructions, but he finally figured out what he wanted to know and he decided the TV was junked. Don't buy SquareTrade.

They do not provide any customer service, I had to call them 3 months after I filed my claim. NO ONE CALLED OR EMAILED ME. I call and talked to "Samantha" who tells me that my claim was invalid! My warranty purchase isn't the right package for a printer that cost me $484.86. Yet I purchased a Printer Protection 4 yr. $200.00 and above item price. What a lying bunch of thieves this company is. She asked me if I willing to accept only $200 for a $485 printer. I said no! The Warranty states: "If they can't repair your item, we'll reimburse you its replacement cost up to the coverage amount." Then after arguing with Samantha that my warranty is for $200.00 and Above Item price. She said she would have to get approval for my replacement refund, because she called Staples to confirm that the Warranty, I purchased did cover the cost of my $484.86 printer. Then she said she would call me back.

I have no idea why everyone is using USPS when they know how bad they are. I still haven't received my replacement phone and I was supposed to receive it Jan. 23rd and it was supposed to be new. The post office said it tried to delivery the phone on several different dates but they neglected to tell you because of the weather they were closed several days and so was my building office where they should have dropped the phone off. I was in the hospital and I know that it was -40 below 0. They did not come here. What am I going to use for a phone now. Can you refund me my money and I will get a new one. Please respond. My grandson birthday is 2-14-2019. Do you think I will have a phone by then so I can call him in California? He will be 5! He doesn't understand that grandma has no phone thanks to you sending it by USPS.

SquareTrade warranty was offered at Walmart where I purchased my electrical heater. The plug started to melt and smell so I took it back to Walmart and they told me to call SquareTrade since I got that. I contacted them online but they said that I needed to contact the manufacturer because it was still under manufacturer's warranty so they closed the claim. I also got a loveseat through Walmart and within a week, the cushion we sat on started to break down. I have a warranty through SquareTrade and again, when I called them, they said that I needed to go through the manufacturer, which they sent me another one. It has been about two weeks and it started to do the same thing. The manufacturer told me that they'd only replace the item once and then I'd need to go through my warranty. So, I might be contacting SquareTrade again. I'm very unhappy with this piece of furniture but I'm very satisfied with SquareTrade.

My two-year-old Samsung 4K UHD TV starting blacking out and losing sound every few seconds, then come back on and then black out and lose sound again. A Comcast tech. spent two hours checking out everything he could and was not able to find a Comcast related fault that would cause this. I then called SquareTrade and after a week and a half and spending several hours on the phone with four different "TV Specialists" I was informed today that the problem must be the cable provider.

told me the last 4 numbers that were used on the card and where the card was used so that gives me some headway

I was surprised and very pleased at the service received from SquareTrade when I had a problem with the drum set. All was taken care of online and at one time. I contacted them, they responded and it was settled in a minimum of time and effort on my part. Information was exchanged, they checked my records and emailed me what I needed to do. I also have a protection on my laptop and if there is ever a problem I feel certain it will be done the same way. I appreciate the service and will tell recommend SquareTrade to others.

My experience with SquareTrade went pretty well. I purchased the protection plan for my iPhone XS Max. SquareTrade was significantly cheaper than other warranty providers. I did my purchasing online and it was really easy. I submitted a claim online because my phone ended up falling, so I cracked the back of the phone, and so I had to get it replaced. I've been through the Apple Store, and then I paid for it and then SquareTrade reimbursed me in two days.

When I could not get good results from my printer, I called SquareTrade and had a very knowledgeable, friendly rep help me through the process of a refund. The check arrived within two days of my call! I couldn't be happier with the results and have since bought a new printer with a SquareTrade warranty on it! Thank you for your prompt, fair service!

I am having problems getting the phone repaired because the Find my Phone is still on it and I have tried & tried to get in and turn it off. Not sure what I can do. If I can't get it repaired I probably will not purchase another plan.

My first attempt for service was a denial of claim stating that I had dropped or damaged my TV. I had a problem with my DVD player and TV. The TV blanked out frequently. My second attempt for service resulted in contacting the TV Service dept at SquareTrade and they quickly diagnosed the problem as a fault/failed HDMI cable. I replaced the cable with a higher grade quality cable and it works fine.

I had bought a Tenda brand AC18 router from eBay in March, 2018. It worked great for 2 months, and then suddenly bricked. I tried everything to revive it, but nothing would work. I called Tenda for an RMA since SquareTrade suggests dealing with the manufacturer in the first year instead of filing a claim. Tenda denied my RMA on the grounds that it was sold to me on eBay, and they're not an 'authorized distributor'. Despite it was brand new and I have returned new items bought from eBay to other manufacturers with no problem. They also took a couple of weeks to respond to emails. But they suggested going trying SquareTrade again so I did just that.

I do construction and my last phone fell off the ladder and it cracked on the bottom. I needed to have the backing replaced just because it's a brand new phone. I wanna keep it nice. To get it replaced, was gonna be $300. So I decided I might as well get another phone. I got the phone through Costco and I purchased a SquareTrade warranty. The coverage is a lot better than what I would've gotten through my insurance and less expensive.

Great & quick customer service. Highly recommended & extremely satisfied. The analyst was knowledgeable and helpful with courtesy. He was on top of the request and was informative. Kudos to the analyst.

I had ordered some hearing amplifiers from Walmart and when I order them I purchased the warranty on hearing aids, within three months they stopped working. So I contacted SquareTrade and they were able to issue me a credit to be able to repurchase the hearing aids. Their service was absolutely wonderful and the agent I spoke with was magnificent. Her customer service was superb! While she processed my refund, she talked to me instead of putting me on hold for a long time to listen to elevator music...Great job Taylor!

Filed my claim and got a quick refund. Didn't have to call anyone, just completed everything online. It was a fast easy process for a cheap price. Would recommend for any electronics or electrical parts. Just had to send product back and got full refund.

When my printer stopped working, I contacted Square Trade. In about 45 minutes, I was able to get my money to order a new printer via Amazon. A very smooth and hassle-free experience. Highly recommended for your printers and devices.

I purchased a coffee maker from a retail store and they offered a SquareTrade warranty. The coffee maker stopped working correctly and I called them. I asked what I needed to do and they said that they could send a gift card or replace the coffee maker. They also said that the gift card would be quicker. They sent a gift card very quickly and I bought another coffee maker. I strongly recommend SquareTrade.

I think Square Trade is by far a very fast and reliable company. I would totally recommend people about this great company. All around just a good place. From the moment they pick up it’s a easy and simply transaction.

I purchased a file cabinet on 10/2018 and a protection plan from office depot that was manufactured in 7/2018. I put the product together and placed files in the top drawer. the top drawer broke and fell in the bottom drawer and when I called to file a claim from SquareTrade I was directed to call real space at Office Depot. Office Depot directed me to call Home Nation and when I reached Home Nation they informed me to call SquareTrade due to file were not to go in drawer, and I needed to call SquareTrade back for a replacement. I was like what? I immediately called SquareTrade back and was informed they could not cover the item due to it was a standard plan that only covers mechanical issues. I really felt like it was a waste of time and money with both product and warranty.

I would purchase this warranty from this company any time it is offered. Fast, Courteous and very very helpful. Representative was very knowledgeable and able to get my claim settled in 1 phone call. I think this company is terrific.

The process to was easy to do on the website but was not able to complete the process. I had to wait for a while to receive a callback from a representative to process the re-order of my phone. Other than that I was satisfied.

Bought a protection plan for a headset. Try to replace it. Went back and forth between SquareTrade and Walmart neither wanted to replace it. Then SquareTrade decided that they wanted to give me less for the amount of the product then they said that they would replace it with a used item. This product is no more than a month old. The lady on the other phone was rude. Nobody took care of this product. They are thiefs. They take money from people saying that they're going to replace items protect items and they do not do it. This company is a thief. Do not purchase warranties through them.

After the initial paperwork, The SquareTrade rep did some troubleshooting & determined that the tv could not be repaired. It was replaced in 48 hrs with a newer 55 in tv. Although we lost 3 inches viewing space, we are pleased with the new tv & service.

Hydraulic unit on chair failed, when I bought chair nearly 3 years ago, Staples talked me in a 3 year replacement warranty for $10 I figured I would never use. Chair is in great shape to this day, but hydraulic lift unit is falling. SquareTrade said it is best just to replace chair and gave me a refund. I would never buy anything without the squaretrade warranty if it was offered. Refund here in 5 days.

I have used SquareTrade's service 3 times in the last 5 months and each time the transaction was quick and easy and I received a check for my broken items very quickly. I would recommend ST to anyone who purchases something that needs to have a guarantee.

Phone was sent in for Allstate insurance. It was great and went smooth, no problems and I didn't have to worry about how and when I'm going to get my refund. All happened in a timely fashion without any errors or mistakes so, I think it went great.

If you want a protection plan for a cell phone or other electronics, please do not purchase a plan from SquareTrade as they will lie to you and make up fake stories in order to get rid of you and the plan you purchased so they don't have to pay for your damaged merchandise. Here is my story. I purchased an iPhone 8 in March 2018 from Target and at the same time also purchased a protection plan for the iPhone from SquareTrade. Since then, they have billed my credit card for $7.99 on the first of every month. I see the charge on my credit card bill every month, and SquareTrade gets paid every month.

Bought an electronic with the additional warranty. When it quit working I sent in online claim. They decided, without further input other than the receipt, that they would send out a replacement check and told me not to send the item. WELL, they shorted me 14.09. SO I am out the 14.99 I paid on the warranty plus 14.09, so 29.08 total for an item that quit working about 2 months after I bought it! Contacted online chat, got 3 different generic answers. Tried call customer service and end up in an endless loop. The written contract I read through, says the coverage amount is the purchase price of the item. NO other terms about deductions. So they took out money, and can't explain it. Can't get anyone to talk to on the phone. Used to be good company, but I am afraid things have drastically changed now that they were bought out by Allstate.

BOSE SOUNDPORT WIRELESS - Great and expedient service. SquareTrade responded within a day of submitting my claim and I was provided a shipping label the next day. The item was not repaired, but was replaced with a new one. I will definitely insure my purchases with them when offered. Thanks.

I satisfactory used my SquareTrade warranty to settle a malfunctioning Mr. Coffee Barista Espresso Machine. Square Trade made it easy to apply for the warranty, and gave me three options to settle the claim. The review of my claim was easy and customer service went well beyond expectations.

My mother's phone quit charging so I called customer service. The gentleman on the phone identified which phone was in question, we have several phones, and he determined that we were eligible for a replacement. He took the information and started the replacement process promptly. It was very professional and courteous. I received my new phone 2 days later. I sent back the old phone and everything is great.

We always go with SquareTrade when something is broken or scratched. We bought a protection plan a few weeks ago and got a protective film for our iPhone. We purchased the warranty through the store and it went well. We submitted a claim online, then SquareTrade sent us a check for the item and we were good to go.

Both people I talked to listened to everything I had to say about my issue, both were patience. They helped me with my problem, made it right. It was a pleasure dealing with SquareTrade. Yes I would recommend SquareTrade to a friend. Warranty on production, very reasonable.

If you buy TV at Sam's Club the SquareTrade Warranty is useless. It will not cover anything that can possibly go wrong with your TV. I have a broken screen in a TV & find out when I call it is not covered. It was not a high enough warranty. When I contacted Sam's Club they were unaware that screens were not covered.

I had to send in my iPad for a broken screen. The entire process was fairly easy. I received instructions, a prepaid mailing label, and frequent updates. The total time was one week from start to finish. The only thing that would have been better would be if I could have taken it to a local repair shop.

My experience dealing with SquareTrade has been great. The response to my claim was fast, efficient, and professional. I received the check for my claim, and I am thrilled to have it to put towards a new shredder. Thank you very much.

Everything went great except after I received and responded to the email concerning turning off my "Find My IPhone" I didn't hear anything for 2-3 weeks. I had to take the responsibility and call to see where my claim was at. Thankfully when I called the customer rep got everything set up and taken care of. If I hadn't called I may have never have gotten my claim processed.

My TV warranty with SquareTrade has been a terrible experience. Do not purchase this warranty. I purchased a Vizio TV at Sam's Club and purchased the 4 year SquareTrade warranty. I contacted SquareTrade in July of 2018 about a problem with the TV. SquareTrade stated they sent me an email and I did not respond so they closed my claim. So I opened a new claim on the last day of my warranty and a representative stated that my warranty ran out, which it did not. He stated that he was in Pakistan and they go by their date and time, which is 10 hours ahead of United States time.

Bought my dad a 55 inch LG tv for his birthday. Late last year (still in warranty time frame) the tv had fell over, screen cracked and made a black spot, lines all through the screen. Made a claim and got denied because they said "They don't cover big TV's or TV's that big." Something along those lines. What a rip.

I called SquareTrade when my computer just turned off. The options were either I send it in or they send the technician out. They sent it to one of the technicians that they have in my area. The technicians would have never called me, so I called them because I got their number from SquareTrade. But the technician said that they didn't handle my kind of computer. So I called SquareTrade and told them what happened, and they apologized. I asked them to send me their database and all that pieces of equipment that this company handles. They were kinda in and out of what happened. But the guy said that they would just get my box right away and have it sent out overnighted.

Can’t say enough positive things about the whole process. I had concerns about getting the runaround, but quite the opposite. What a wonderful experience! Customer service to the max. I would recommend to anyone. SquareTrade sets the standard of excellence.

I needed to put a claim on my warranty for an item purchased. They immediately responded and had me upload any information I could give them and proof of purchase and then gave me three options on how to use my claim on my warranty and I picked the best option I wanted and received it in a timely manner, no issues.

The Garmin Approach X40 watch’s activity/GPS function is not working correctly. It was like pulling teeth, just in getting a claim filed. SquareTrade tries every attempt possible to deem a potential claim not warranted! Finally I get a claim approved and send my watch to a so-called technician. They, the “technician”, deem my watch working and cannot duplicate my problem! I doubt very seriously, that they would even know how! What a ripoff! One buys an extended warranty, for confidence and assurance! Never again!

I purchased new 3 iPhones at Target on Black Friday at like 1:00 am, and was offered SquareTrade Insurance, the pitch being that the deductible is only $99 if there is an issue with your device, and $7.99 per month. Both of those prices are half of what Asurion charges, so I signed up. Issue one, I didn't realize that phone replacement wasn't covered and found out when an $800 iPhone was lost in a lake. SquareTrade was super apologetic! That was nice. But I was out an $800 phone which was on a payment plan, and had to buy a new phone so bad on me!

I purchased a protection plan from SquareTrade for a cellphone. It was what Walmart used. When my phone broke and I needed to get another one, it took three weeks before I could even get the eCard. It was a long time. I talked to five different people before it finally got settled. I was under the impression that I’d get my shipping labels immediately, but I didn’t for some days. It was a hassle. SquareTrade should inform their employees of the exact timing that it is gonna take and that it is not gonna be an over in time fix.

3 year service contract that began 8/2015, computer had no issues until 3/2018. Then the cycle of super arduous hold times, tons of unnecessary up and back, sloppy inadequate repairs that seemed to be temporary fixes as the computer needed to be shipped back with 5 separate repairs with the same problem which kept cropping back up. Now maybe they should have simply replaced the port, or computer had a defect that they should have had Apple simply replace the whole thing. Because of so many repairs where you need to ship it and then eventually receive it back my son was without his MacBook for about 3 months or so when it should have been one repair, not 5.

I purchased a 2 year protection plan in October 2016 and filed a claim in August 2018. The agent on the chat said my claim was accepted and that I would receive a check but I never did. I sent an email requesting a status in October 2018 prior to the end of the plan but never heard back. I followed up today with a support chat and was told that they sent an email in August 2018. I never received that email although I have looked thoroughly for it. The agent today said that I would no longer receive my payment because I did not respond to the August email.

After experiencing much frustration square trade reached out to me and compensated me for the delay of my computer and charger! Very satisfied with their customer service department!

I heard that SquareTrade was good in insurance and they provide good services. I got it through an Amazon ad which was giving an option to go with SquareTrade. When my laptop was not turning on, I filed a claim with them. The claim process took almost two months though and I needed to keep following up on where we were. It will help if they can make the claim process a little faster. Nevertheless, they were able to provide the refund and they were responsive, so my SquareTrade experience was fine.

Updated on 01/29/2019: It's funny, the answer for my review is "apologize for any misunderstanding." No, I don't accept this answer because in both of this cases we have full warranty. Anyway, yesterday I bought a new computer for my daughter at Office Depot and I declined this SquareTrade warranty for $69.00, I took my risk. At the end it is not a risk, because they are going to find any excuse for no to honor the warranty. Oh, I selected one star because I don't have the zero option.

When I experienced problems with my Samsung TV purchased at Costco, I never expected the outstanding service provided by SquareTrade. A simple call started the process. I was asked to send pictures of the screen for them to review. This was done and a new TV was on its way. Two days later the replacement was installed and working. Thank you Square Trade *+e Trade. You deserve the 5 star rating!

I carry 15 plans with SquareTrade. I have them for all my household, four phones, TVs, and printers. And I wish SquareTrade can start providing warranties for drones. Filing for a claim is so easy, and it takes one minute. I have the app on my phone and if anything happens, I file the claim. But when you do, you have to call them again most of the time. Otherwise, it never gets approved. Within two days, they'd have the claim processed and the issue fixed with no hassle. I filed a claim for a phone. Then I took it to Apple and they fixed it. They then sent SquareTrade the bill. SquareTrade deducted the deductible and sent me the check. I always recommend SquareTrade to whoever needs to buy any warranty with electronics.

I have used SquareTrade for nearly every electronic I have purchased over the years. As I have had a few issues in the past, they normally get things corrected quickly. This is no longer the case. My home button went bad on my phone. SquareTrade recommended using the Genius Bar, but there were no available reservations for three weeks that I could make. SquareTrade then recommends going to UBREAKIFIX. The store tells me they can't repair the phone. I call SquareTrade and they say, "Send it to our Repair Depot." I send it to the Depot and ironically the Depot says phone can't be fixed. SquareTrade sends me a replacement which arrives on a Saturday morning. I open the package and the phone has a giant crack on the screen. Great. I call SquareTrade and they say, "Sorry we will send another replacement that will arrive Tuesday."

I purchased a Laptop from Staples in 4/17. I also purchased a 4 year accident protection plan from SquareTrade as well. My laptop is not even 2 years old and will not even power up. I have had to use SquareTrade 2 times for issues and at one point they lost my laptop so it was missing for approximately 4 weeks and this was only after I called inquiring about the repair.

They have been "working on my phone" for over a week. I had taken it to a local repair shop at their suggestion and was told it couldn't be repaired. Instead of accepting that information, I had to send my phone in (they would only do 2 day shipping so that's 2 days without phone). They are saying they're "repairing it" which we have already established that can't be done, probably just trying to save money if possible. 2-5 day repair is a sham as it's now been 7 days and they haven't even had the audacity to send me an update. Now I have to wait for Monday as their "repair centers aren't open on the weekend." At this point just give the money for my phone and let me be done with you.

They were very helpful with the insurance on phone. Said check in mail. It’s been one month and still no check, keep saying it’s coming. If this is the way they run business I’m not impressed. I’m fairly sure it will arise. But one month way too long.

Bought an HP laptop from Sam's Club with a SquareTrade warranty during the 2016 holiday season. A month or so before the warranty expired I contacted SquareTrade about the right hinge being broken and not being able to close the laptop without damaging the casing around the screen. Was told to close it anyway and send it in. Any additional damage would be fixed.

This is my second claim for a cracked screen, with SquareTrade in two months. Each time was quick and easy. My phone was repaired in a day each time. I highly recommend SquareTrade and will use it every time I buy a phone.

Every single time I deal with the folks at SquareTrade, they are kind, considerate, and bend over backwards to help me. The help is fast and efficient -- I sing Square Trade's praises to anyone and everyone! Thank you all so much. I get a SquareTrade warranty on nearly every item we buy! Best company EVER!!!

Updated on 01/23/2019: It is not true that I was offered to take my iPhone to an Apple store. I was denied when I requested after I was told (my one option - not numerous as their rep states) to take it to an independent store which does not have a reputation I was pleased with. I had to insist to be able to take it to an Apple store, even though it mentions that an Apple Store is one of the options. I had to point it out to the customer service rep. (I don’t blame her, she was pleasant, she was just doing as she is told.) And yes she did tell me that they would be notifying Apple store that I would be there. Perhaps the ST rep should make sure that their employees know the process.

Since the repair of the laptop, the mouse has being slow. It is very stiff to the touch. It's slow to react. It is not shutting down but it's slow to respond when you try to use the mouse. I am not happy with the repair.

In 2014, we purchased a 4K TV from AMAZON.COM for $816.18 along with a SquareTrade 5-Year TV Protection Plan, that was offered by Amazon for $96.75. The SquareTrade Protection Plan cost us over 10% of the price of the TV. Recently a couple of the TV's HDMI ports stopped working intermittently. After calling SquareTrade, I was informed our TV required 2 parts to fix it, a Main Circuit Board and a Power Board. A new Main Circuit Board is no longer available. SquareTrade had a Power Board mailed to me, but not the Main Circuit Board.

I bought a TV 2+ years ago at Costco and did purchase the extended warranty. The TV developed a burnt out LED rear emitting backlight. The problem presented itself as a shadow in the middle upper portion of the screen. I filed the claim. Everything went very smooth up to the point that the computer offered me 2 approved replacements for my TV and E series Vizio and a LG TV. I didn't feel either of these two TVs were up to the quality of my Original Vizio M series.

When I buy certain electronics, I automatically just put on a warranty because I feel it’s a good idea. SquareTrade was offered from Amazon. I've had one claim processed with them and they did not refund the full purchase price of the item. I assume it was a year old and that it was an issue. So, it was a depreciation. The experience was a little repetitive, too. I thought I resolved all the issues and they were gonna send me an Amazon card. When it didn’t come, I called them and went through all the details again. The gentleman I spoke with was very good and helpful, though. Also, the card came right away. I'd tell my friends to use SquareTrade depending on the product.

We purchased a Samsung TV with mounting service in 2016. Three days ago the TV lost all power and would not turn back on. After calling SquareTrade, I was informed the unmounting and mounting, to have it fixed, is not included with the warranty, but if the technician is ok with doing that for us, it is all good (may have to sign a waiver).

I bought a tv from Sam's Club for about $576. The guy sold me a warranty for $99, he said it covered all incidentals, so it sounded like, a good deal. Anyway a year later my tv screen broke, I guess someone hit it with the door. After filing a claim, I got the runaround for 2 days then they said they don't cover physical damage. DON'T BUY THIS WARRANTY, WHAT IT COVERS WILL NEVER BREAK ON YOUR DEVICE!! RIPOFF!

Bought the warranty for my laptop a while back from SquareTrade. Sent in my laptop for keyboard repair as some letters did not work. However SquareTrade decided to void my warranty due to a small crack on the chassis by the charging port that was caused the charger. However in the contract section L states that cosmetic damage and cabinetry will not be repaired. Instead in just repairing my keyboard they voided my whole contract. I have sent my attorney to my contract and all the online communicated dialogue. Would not recommend SquareTrade to anyone.

I purchased a $700 Roomba from eBay because I felt secure if there was a problem the warranty I purchased would fix any problems I might have for the next 2 years. I couldn't have been more WRONG. Of all the SquareTrade warranties I have purchased, now I had to actually file a claim, imagine my surprise when they told me normal wear and tear is considered 'accidental' and accidents are not covered...REALLY? So my Roomba was vacuuming my floor, home alone and for some reason the right side clip that holds in the trash bin broke, from repeated pressure? Faulty material? Freak of nature?

I bought a speaker with a microphone and I got a SquareTrade warranty for it through Walmart. The microphone on the unit broke and I couldn't find a number to call from the manufacturer, so I went online and chatted with someone from SquareTrade. It was an easy thing to do. I was told that the unit was still under manufacturer's warranty and that I have to call the manufacturer. I was given a number and I called it, but nobody has replied. It's been two weeks. But SquareTrade told me to call them back if the manufacturer decided not to cover the speaker. SquareTrade is doing good.

I have had a SquareTrade warranty on my Dell laptop for the past two years. This laptop seems to run into a lot of hardware malfunctions. Most of the issues seem to be related to the motherboard. The first issue occurred while still under the manufacturer warranty and Dell replaced the motherboard quickly then sent the computer back. The second issue was basically the same as the first but beyond the manufacturer warranty. I filed a claim with SquareTrade and they indeed took care of the problem, repairing the motherboard and sending the computer back to me in working condition.

SquareTrade was the warranty that was offered by the retailer we went to. My experience with them was very easy. When I wanted to print a photo, the printer would not pick up the paper and print. It kept telling me to insert a photographic paper but there was a paper in the machine. I tried all kinds of things from disconnecting the printer and turning the power off and on. I also disconnected the printer from the internet because I’ve got a connection there and it records the number of copies.

I purchased an Asus tablet from Amazon and SquareTrade was an option there. The tablet fell down from the desk and the screen was broken. Filing the claim was very easy. I received a label for FedEx, I sent the tablet and then I got it back after five days. It was perfect. SquareTrade is very reliable. I'm happy with the experience. It was very good. Plus, the service was very good.

We sent my phone off on Friday and the expected delivery was Monday which was fine. They received it Monday morning but at 10:30 on Wednesday they apparently tried to work on my phone and couldn't due to the passcode that was on it. We did not receive information that stated the passcode would need to be included, especially since the phone isn't working anyways. However this is understandable, what I have a problem with is that instead of calling one of us they emailed to which supposedly was sent on Wednesday but we did not see it until Friday.

I was having issues with my TCL Smart TV. I contacted TCL and they told me that it was a known defect but that my TV was out of warranty (by a couple of months). I had given up hope until I remembered I bought the SquareTrade extended warranty. I thought I was saved! I called them and at first they were very kind and professional. Then they kept asking for more and more information, I gave them everything they asked for. I was told that "everything seemed to be in order" but that I would have to wait for a phone call from their "Specialist" (or something like that). Well, I waited for days and the call never came. I waited a week then called them back. I again got friendly helpful people who made me feel like everything would be ok, until they transferred me to their "Specialist". He told me that he reviewed the pictures I sent and that the tv seemed to be "damaged" and asked me how that happened.

My sons and husband have laptops and because of the nature of the users of the laptops, I thought of acquiring electronics warranty. I also bought warranty for my students. I went with SquareTrade for its availability at Costco. Then I filed two claims regarding my two sons’ computer screens. One claim went very quickly and the other one, we’re still waiting for it. It's been two weeks now. I had bought the warranty so long ago that it was in my obsolete email. So, when I went to file a claim, it took them a while because it was on my old email. So, that was kind of problematic, but they figured it out through customer service. It's been great with the customer service.

Tried to file an 'easy' claim online, which I couldn't finish without battling through their phone tree to complete it. It's easy to go in circles with their terrible menu system. It's clear they'll do anything to try to make it hard to speak to a human! Finally reached a very polite human who troubleshoot the problem and said they'd send parts and they'd arrive on New Year's Day. Of course they didn't, but I specifically asked, "Are you sure?" The parts arrived, but the remote control they said they'd send wasn't sent. Turns out it wasn't even ordered. I was given a choice of appointment window and took the day off to wait. More calls to ST.

My phone was sitting on the car and when I drove away and stopped it broke. The SquareTrade protection plan was offered to me when I bought it and they refunded my money when I filed a claim. I was really happy. They were really knowledgeable and it was a smooth experience. I got the check in the mail really quick. I was really impressed. I was like “Why didn’t I know about this a long time ago?” It was all perfect. The protection plan is worth it and I have told a lot of people about it.

In December my son was take a graduate school final when the $2300 Microsoft Book keyboard went bad. I contacted Microsoft even though the computer 2.5 years old. We worked together for hours and determined it was not a software problem and they offered to fix the machine for $500. At that point I remembered that I had purchased the SquareTrade protection plan. I worked with SquareTrade and they also agreed that it was a hardware problem so I sent it to them on 12/27/18 and they received it on 12/31/18. I received a notification on 1/2/19 that it would be fixed in 5 days and sent back. Keep in mind that graduate school starts back on 1/14/19. After not hearing anything for a few days I called and got an update on the repair. Come to find out they sent it out to be fixed.

I bought an electric Ride-On toy car on Amazon. I saw the warranty and I thought, you bet. These things seem like they are always broken. 6 months later the Chinese toy car craps out. Red flag #1: I go to SquareTrade's website to file a claim and am immediately turned away b/c most products have a 1-year warranty. Red flag #2: Contact SquareTrade to file a claim and told I have a warranty. Go back to the manufacturer. They cannot help me. Red flag #3: After threatening to report these people to the California Insurance Department for fraud, they relent and confirm since I don't speak Chinese, I can proceed with the claim.

Its coverage limit is NOT on the entire product or parts only, rather it's calculated based on cost of repair where most of them (70-80%) are labor and service fee. So for example, for a $1000 laptop, only $200-300 worth of parts are covered after they threw in 700-800 worth of labor related cost at the company's discretion, if you are lucky enough. I'm speaking from real experience. The company can even sent me a invoice of $1000 as their cost to replace a few missing screws to terminate my service contract thereafter. What can I do about it?

My PS4 Pro's power supply died which was obvious as it wouldnt even power on. I'm not worried as I have SquareTrade. I send it in all is fine. They even send me a email telling me that my product is ready to be repaired and I'm approved. A few days later I get a email telling me they found a ''infestation'' and my product will not be repaired and has been sent back broken. Now they only want to offer me 24 bucks out of the 50 I paid? WOW. On top of this I opened the PS4 Pro and have not found one bug in that thing. Also, why were there no pictures taken of this ''infestation'' to prove that it could not be covered? I am going to try to at least get my 50 dollars back and never mention this service again.

I bought SquareTrade when I bought my quick set pool. However, almost all of its legs became rusted. It was not supposed to be a problem, and that's why we bought that specific pool. I just had to log in to the SquareTrade website, tell what the problem was, and the website gave me options: Repair, which was impossible since the legs were rusted, or have them send the legs, or get cash then I'll buy the legs myself. I then chose one of the options. It was all done online. It was easy and it went fast.

This entire ordeal has been extremely frustrating. What should've been a quick claim turned into weeks of aggravation and discouragement. For starters, I've been trying to complete this claim for over two months now. I've made multiple calls to SquareTrade attempting to receive a reimbursement for the covered item after making an online claim but I ended up getting the runaround. I was promised a callback twice to include a promise from the supervisor Jermaine and neither time did I get a callback! In the end, a representative offered to reimburse me a PARTIAL credit for the covered item although the original purchase price of the item should've been reimbursed in full. Now I won't even have enough to purchase a replacement! I am LIVID! I will NEVER ever use this company for coverage and I'll definitely, without hesitation, reach out to all major partnering companies to notify them of this horrible experience.

We purchased a computer from Staples and SquareTrade was offered as the warranty provider. The salesperson explained all that it covered and the amount. It seemed like a reasonable price for full coverage for spills, dropping and major accidents for two years. The warranty was for my son, just to have that extra protection just in case an accident happens.

SquareTrade was the protection plan that was offered on the Fitbit. It came up when I purchased the Fitbit on Amazon so I just went ahead with it and it was valuable with this particular device because they tend to get abused. So it was helpful to have it and if I am gonna buy another small device like that, I would definitely get another SquareTrade plan. This kind of device is liable to get dunked in water. I'm really careful with mine but I figured something like this could happen with it, and it did.

I purchased a 3 year warranty for my Kindle Fire for any accidental damage. I have now been working on my claim for almost a month. I have had to file 2 claims because of “system problems”. I’ve now talked to 5 different people and all of them have promised me a callback but nope, I’ve had to call every single time! Called again and was told I was being transferred to headquarters. Lady said, “No I’m just customer service!” Ugh I’m so frustrated. I will NEVER use this company for a warranty again. Come to find out I have to send a copy of the invoice which the first 4 people and 2 claims NEVER mentioned to me. This has been absolutely ridiculous. Needless to say, still waiting for my resolution. I’m about to give up but can’t afford to fork out another 500 bucks for a new Kindle. VERY UNHAPPY CUSTOMER.

I have bought several Square Trade Policies and I won't buy another one. This is the first claim I have ever made. Chair hydraulics failed. I bought a total replacement policy. They offered me half the cost to go away stating if I didn't take it I may have to ship the chair back to them. Of course it's going to be at my expense. They said they would get back to me in 24 hours. Three days later I emailed them asking for status. They sent me an email saying I have not finished filing my claim. I go online and it is finished. And there for the first time I see info that says the max claim amount allowed is for half the price of the chair. Wow! Worthless piece of paper. I purchased the chair from Staples. As soon as they open this morning, I'm going to call and raise hell. My next phone call is going to be to Amazon to complain to them how I was treated by Square Trade and see about Amazon looking for another vendor as well.

I bought a Whirlpool dishwasher controller off eBay (OEM part). I bought the SquareTrade warranty with it (note, SquareTrade is fronted by eBay, the seller has nothing to do with it). The controller died after 3 months. I called SquareTrade. SquareTrade said "under a year" call the manufacturer (Whirlpool), the manufacturer said, "You didn't buy it from us. Call the seller." And the seller says, "We only do 30 days and we don't have anything to do with SquareTrade." If you try to contact anyone but SquareTrade (like eBay, who sold the warranty, really), they don't want to know. So... You're back to SquareTrade. In short, SquareTrade sells quick and dirty warranties with NO intention of servicing them. If you read this and buy a SquareTrade warranty off eBay...well, it's your own fault.

SquareTrade was the only one that offered a warranty along with the product when I purchased it because they have another one, but I'm not pleased with it. When I have a choice, I always choose SquareTrade. I never have a problem with them. I was pleased with their process ‘cause they always honor their warranties and I've never had a discrepancy with them at all. They're always very prompt to address the situation and give you the choice for the item that needs to be replaced or whatever. Recently, my printer started acting up. It started jamming and the print was looking awful. I filed a claim for it online and they gave me the money to purchase another one.

I have never been treated so well by a company representative as I was by the rep from SquareTrade. He understood my issues, explained everything he was doing and completed the transaction in excellent time. I will continue to purchase their products.

Whenever I buy my kids cellphones, I purchase the SquareTrade protection from Walmart. I've always dealt with SquareTrade with Amazon orders also. As a matter of fact, we always buy the SquareTrade protection plan for all our electronics that we buy from Walmart. When I have family or friends who are buying phones, I always recommend it as well. My experience with SquareTrade has been really easy and I like it. I've never really had problems and if I have problems filing a claim online, I've always been able to talk to customer service.

I'm a big fan of the protection plan for high-ticket items; the cost is offset by the peace of mind knowing that I can make sure I have a working device. It took three tries, and three weeks, to get them to send me a label. The website is buggy, and I can't even properly access my claim; initially I could access it enough to get to the "print label" screen, but that was a broken link, and now I can't even get there. Okay. Extremely frustrating. But I finally got the box and label (I actually finally got *2* boxes and labels, one right after the other), after "only" three weeks. I promptly sent in my item. Now, they say they take "up to" 5 days. While I'm assuming very very tiny fixes might be quicker, you should just assume it's 5 days. And you'll notice this was near 2 holidays, so of course: It's *business* days. So it took another two weeks to get back to me, well, 10 calendar days.

This company has completely ruined my PS4 Pro. Sent it in with a broke disk reader, received it back with a giant cut from a box cutter. Company refuses to fix it, saying it's "cosmetic damage" and blaming the shipping company for the damage. My PlayStation 4 Pro (worth $500) is now worth $0 because SquareTrade refuses to own up to their mistake.

I never have to go through so much for nothing in return. I've been trying for weeks to get them to help me. I've complied to their rules but I’m told they are sorry they can't find my account or they didn't receive my files. Even though I’m sent replies stating they did. I waited over an hour on the phone listing to music then the phone just disconnects. I'd rather jump off a building before I use this company ever again. They just grinned me down until they can just keep my money.

We farm and my daughter was out in our pecan orchard, and her phone fell out of her pocket. We looked for it, but we couldn't find it. It was picked up by some farm equipment. I went online and filed a claim with SquareTrade and it was very easy to do. I talked to a man about it and he told me the next steps that I would have to do. As soon as I got the label, I sent it back and I’ve already gotten my reimbursement check. The warranty had been very valuable because it was a total loss. I appreciate having the warranty and SquareTrade fulfilling their part of it.

They were able to help me get a new television after trying to troubleshoot all of the problems on my old one. I absolutely love the upgrade and it was a pleasure working with the customer service team. I would recommend buying this extended warranty as it came in very handy for me and my family.

I purchased a set of Apple earbuds from Staples in Lakeland Florida. The earbuds stopped working so I returned to Staples for an exchange or refund. They advised me the protection plan was covered by SquareTrade and I had to call them to resolve the issue. I was on hold a long time before I finally hit the 0 key multiple times to get an agent on the phone. If you don't do this you will be put through multiple menus and key hits, (run around). The agent advised me he would send a link to an Apple site to have the earbuds repaired, but I had to ship them at my own expense. This site is a rip, don't buy the protection plan unless you are prepared to seriously complain to the agent on the phone. After some angered complaining they agreed to give me my money back. I would not buy the protection plan again. Waster of time for inexpensive items. I assume it would be a lot harder to get your money back on expensive items.

I purchased a pair of earrings from Walmart and got SquareTrade as warranty because of their price. I filed a claim as the item was damaged and it was easy. I called and opening the claim and receiving the status took less than two minutes. The agent was very helpful and assistive because she completed the process. She said that because it was an earring, it could not be fixed. So they just refunded the amount of the purchase back. That made it an easy case. Having the extended warranty was very valuable. It prevented me from having to buy a whole another set. If SquareTrade is offered to me again, I would definitely consider them.

My parents brought a tv through Costco with the extended warranty. The tv's speakers makes a popping noise from time to time. They sent a technician but he didn't do anything because the tv wasn't making noise while he was there. The customer service rep was very unhelpful, and said to call back once the speakers stop working altogether. I think Costco needs to rethink who they outsource their warranty repair program to.

I bought a protection plan from SquareTrade for a TV. Also, my husband likes to buy the protection plan. We chose it as it was what Sam's offered. Purchasing it was simple and easy. I was sitting here watching TV one night, and in the middle of my program, the TV just shut off and would not turn back on. I submitted a claim over the phone and the rep I dealt with was good. They had me run through a diagnostic test that I could do here at the house. They had me unplug it from the power strip and then plug it into the wall. There's a button on the back, and you hold that down, but it still got no power. So, they just replaced the TV with a brand new one within a week.

I purchased a SquareTrade protection plan for a hoverboard, but it broke. I called them, and the rep was very nice and did what she could do. Unfortunately, the resolution wasn’t what it should have been. My claim got denied quickly because SquareTrade said it was still under manufacturer’s warranty. They gave me a phone number of the manufacturer. When I tried to call, that number was not a valid number. Subsequently, I got charged for a two-year plan and didn’t use it because I had to return the hoverboard as nobody would honor the deal.

Updated on 02/04/2019: I filed a complaint previously on 1/1/2019 here on Consumer Affairs. A representative named Nadeem tried to call once but we were unable to connect. He did not leave a number that I could contact him at. I wrote a written response to his call but he nor any other representative has made any attempt to contact me via phone or respond on this platform. I took my laptop to a local computer repair company and paid $150 to have it restored. Folks, DO NOT waste your money on SquareTrade. They do not stand by their warranties.

I got a SquareTrade protection plan on the Switch that I bought. One time, my son told me that the headphone jack was not working because sometimes he couldn’t hear or talk. Also, the remote kept on moving the character forward by itself and when getting to settings, it would just keep on going forward or up. So I went online and made a claim with SquareTrade. It was an easy process. I put a brief description of what was wrong with the unit and from there, I got a return label and I shipped the Switch off. SquareTrade ended up putting new remotes on there. The headphone jack still doesn't work though, but I'm just gonna leave it like that. The whole process took two weeks, which was a good enough time to have the Switch fixed.

So I bought a Fitbit Charge 2 from Fitbit and made the mistake of buying a 2 year extended warranty for $29.99. My band ended up breaking and I called Fitbit. They told me to call this rip off company. I started the process of filing a claim and was told that there will be a $15 deductible placed on my card until I receive my placement. When I signed up for this extended warranty none of this was explained to me. So before you buy that extended warranty. Be forewarned it's not what it promised. It's a big rip off.

My tablet just stopped working. I had it plugged in every night and then the next morning, it wouldn't turn on. I filed a claim with SquareTrade and it was difficult. I had to make five phone calls and I had to be put on hold. And then they said that they would send me a link, and they sent the wrong link. The process took several days and several phone calls. They said they fixed my tablet and they sent it back, and it still didn't work. So, then I had to call again and then had to send it back out again. It was then like a three or four-week process. I used SquareTrade before and in the past, it had been fine. I've never had an issue with it before, but it was just this particular time. But other than that, their customer service was okay.

Called to file a claim. It took 3 days just to even initiate anything. Upon giving them the symptoms of my issue I was told that even though my TV blew up from the inside that the damage was considered physical damage and that they wouldn't honor my warranty. They also told me that they would rather reimburse my 100 dollar warranty than to even get a technician to come look at the problem. They said they could access the damage by simply looking at a picture of a blank screen without coming to see how my tv simply turns off and on for hours on end. The TV was over a year old and the manufacturer warranty was void but they asked me to call Vizio and see if they would fix the tv. These guys are lazy and incompetent. Save yourself the trouble because if anything goes wrong with your TV they will call it physical damage so they dont have to honor their warranty.

I bought a shredder from Staples and when I had to file a claim I went to Staples. They were no help at all but they gave me SquareTrade's number. I called twice, and I had no response. I had to continue my request, and finally, I was able to get in touch with somebody who was able to help me. Finally, the last agent who spoke to me was extremely helpful and did what he could. But I had a lot of trouble getting the reimbursement. I had to make three email messages and phone calls before I could get any response.The whole thing took about 10 days. There were a lot of wiggling in between to get to the end but ultimately SquareTrade had been good.

I bought a wine cooler from Amazon and got a SquareTrade warranty for it. I'm really happy I did because after two years, the bottom and upper part of the unit stopped working. I called SquareTrade and they told me to unplug the unit overnight. I did that and by the next morning, I plugged it back in. However, it still wasn't working. I called them again and it was settled. If I didn't have SquareTrade, I would have to pay $300. I'm shopping now for another wine cooler and when I buy one, I'm gonna go back to SquareTrade.