Allstate Protection Plans Reviews

When the printer covered by my SquareTrade warranty malfunctioned and could not be repaired, I contacted SquareTrade. Was told that the product was still under warranty with the manufacturer and that I must contact them about the issue. After a frustrating experience dealing with manufacturer, I once again contacted SquareTrade to cancel the warranty coverage and get a refund. Was told refund would be prorated. However, the irony is that the SquareTrade warranty started at and runs concurrent with the manufacturer warranty. What good is that, especially if SquareTrade fobs me off to the manufacturer and then prorates the refund. Doesn't make sense for me to ever buy another SquareTrade warranty, does it?

Replaced TV with a bigger and better model because they couldn’t find another one like mine. I’m very satisfied. Thanks very much for the excellent service and the awesome television. Thanks again for the great service and television. Jeffrey

Very pleased! I expected a run around as with many companies that's what happens. I was pleasantly surprised at how easy and fast the process was. From filing, to repair, to receipt of reimbursement it was a great experience. I would recommend SquareTrade to family and friends.

Once the process started for getting my daughters tablet fixed under the warranty it was so easy and effortless. All the steps were sent to me by email. So follow the steps and your item is fixed and working in no time. Thank you.

I'm very please with my purchase and claim! I am very confident in every plan I have purchased and will continue to purchase SquareTrade plans! Thank you for covering everything you cover! I have plans and would have never thought to be covered!

Can't beat them!! Have used SquareTrade for over 10 years now and have had several (3-4) claims. They ALWAYS replace my item with an item of equal / higher value or refund the initial cost, minus taxes. No hassles, and very courteous staff when I talk with them. HIGHLY Recommend.

My experience with a Claim just was not worth using SquareTrade again. I filed a claim and then it began. It's under a mfr warranty. Mfr says, no. Need proof. The Mfr said no. Then need Purchase Invoice. Then need serial number. Then spend half an hour troubleshooting the unit to make sure it is not working. Then something else. Then send the unit back. Finally, I said, "All this for a $48 item". It is not worth it. It took a month from filing the claim to receiving a check, and hours of time on the phone.

We have had coverage for 3 phones for several years. Have filed 4 claims on damaged phones. Each time the service was awesome. Representatives are very knowledgable and professional. Had new phones within 24 hours. Highly recommend this coverage and have provided information brochures to friends.

SquareTrade did an excellent job with keeping me informed about my device, however, when I clicked on the tracking link from that they gave me for FedEx when they told me it was on its way back, it didn't show anything. Other than that, the service was good.

I always try to take a protection on electronics goods. SquareTrade is good. Whenever I call, customer service is always helpful and quick. They don’t delay. It's been 10 years I am using it and I have not experience any problem as yet.

Customer Service Representative was very empathetic, yet professional. She listened to the complaint, did not make me feel I was being a nuisance, and made arrangement for compensation. She explained the process, and calmed my anxieties. She also explained to me the type of coverage I needed to buy for future appliances.

My TV screen would go black intermittently. Some times for more than 2 hrs at a time. Contacted the SquareTrade and spoke to their TV specialist. After some diagnosis, the technician ordered the required parts and scheduled an appointment with a local TV repair tech. Up on technician's arrival, The TV was repaired within 2 hrs.

I sent the computer system in and in about a week they repaired it and sent it back working time. So far everything is working good. Thank you for your time. I would recommend buy the insurance play from them.

Took quite a bit of time to get the warranty process going and it’s been almost 2. Weeks and I haven’t seen any results. The process instructed me to go through several question and a bit of a process. I still haven’t seen any sort of payment or reimbursement so it seems it’s a waste of money.

I haven't sent my computer in yet to be repaired because I had so many things. I had to get off it to put on a different computer. I'm finally ready to send it now. But what I don't understand is why I couldn't have gotten it fixed locally. It was only a case that had come apart and a cracked hinge. I had looked online and saw that other people had repairs made locally so I figured I could too. I called ST to ask why I couldn't just take it to a shop here that specializes in Dell, which my computer is, instead of sending it off and being without it. Basically the answer was "because you can't." No amount of reasoning with the agent got me any kind of explanation. Just "no." I could have had it fixed in one day but instead I have to be without it for a week or more. I have had good experiences with ST before but this one was very disappointing.

We had a great experience with SquareTrade. The process was very smooth. The claim was easy to process and was resolved quickly. We received our claim check with about one week from being approved. Excellent customer service! Thank you SquareTrade for the smooth process.

The technician was very helpful explaining the process on the repairs and got the job done as recommended. I will go to them for any issues in the future. They fixed the damaged that was done to the screen very promptly and on scheduled.

The person I spoke with was kind and knew what he was talking about. He sent a new phone. It was a upgrade. I am very pleased with it. Thanks again. Steve. I am very happy with my new phone. Thanks again. Steve

I had 2 of 4 Kindles I purchased in an HSN bundle that were dropped and needed repair. One worked fine but had a cracked screen, the other had a cracked screen and the background was distorted and it wouldn't function. The process to file a claim with SquareTrade was clear and concise. You only have to prove you have proof of purchase of the item and have the SquareTrade coverage package that goes with it. It was so simple, get approval, send in the items, and wait for their approved repairs.

The TV was having HDMI issues, it was 13 months old, I was unable to locate the receipt. It took 4 days to get a claim in and another 5 days for service. I have 7 televisions in my home 5 of which are Samsung. I always get extended warranties on electronics. I will evaluate the carrier of the extended warranty in the future, if it is square trade I may reconsider the purchase.

I contacted SquareTrade about damage to my new desk and was referred to the manufacturer for warranty coverage. When I informed SquareTrade that the manufacturer covered structural damage but not cosmetic damage, they resolved my claim with a couple of emails and a phone call. I’m satisfied with the way things worked out.

All I can say is that I received great, professional and expedient service from SquareTrade and Batteries Plus in Springfield, MO. My granddaughter was so happy to get her phone fixed and back in her possession. We immediately purchased a new Otterbox phone case, and a new protective screen cover for her phone.

Replace damaged phone. Very sufficient and fast. I had my replacement phone the day after I broke mine. I called in and got things transferred from the broken phone to the replacement one. I am very happy with SquareTrade and **.

I have always gotten SquareTrade when I purchased electronics from Costco. It is the best insurance I have to ensure that my items last at least 3 years or more. The service that they provide is just outstanding. Recently, the process for getting items repaired seemed to have gotten so much quicker and better. It is always been a pleasure to work with them. Two thumbs up!

Excellent Customer Service! The Employees are friendly, knowledgeable, helpful and courteous. The process was quick and painless! I highly recommend getting a SquareTrade Protection Plan for any item that can be covered by them! The Plan definitely pays for itself!

I will never recommend you warranty. It was suppose to fix or replace the tablet I purchased with the 15 warranty for 2 years little over 6 months. After purchased screen broke and now offered less than the cost of original tablet which is no longer available at my local store. I purchased 2 tablets and 2 warranties. I think the 39 was a waste of money. Didn't cover anything.

Happy to have received very helpful, clear and fast service. We were reimbursed almost the entirety of the purchase price for the keyboard we bought that suddenly just died. I will highly recommend purchasing the insurance through this service regularly.

Brand MacBook used a few months and the Volume Down key stopped working. I shipped to SquareTrade and the laptop was shipped back with a working Volume Down key, but now there are 6 other keys that are making a clicking noise and not working properly. Sending it back a 2nd time now and it sucks to not have a laptop for a week each time.

Frozen Fire HD8. I purchased this tablet for my granddaughter, she’s 7, so SquareTrade seemed like a no brainer. It froze and I called for assistance. I used the chat line and they were very helpful, pointed out that I still had factory warranty. They gave me the information I needed to contact Amazon. Long story short the tablet is unlocked and working fine. I know now that when my SquareTrade warranty kicks in it will be super easy to use.

Easy to make a claim, we were able to take our phones to a local repair shop. The shop completed our repairs even faster than anticipated and we were back to normal! Highly recommend, it was worth it!

I was concerned when I filed the claim because the item failed so close to the end of the warranty, but it was never a problem. Everything was done quickly and professionally and I was treated well by all parties involved. I will be doing business with SquareTrade in the future.

Very pleased with the professional, accurate and considerate manner in which my claim was handled. The details and all information given to me was accurate down to the delivery date. Very pleased with the expeditious manner that all aspects of my claim were handled.

I have an iPad that the screen cracked. It looked like it actually shattered and I was worried it would not be able to be fixed but I was wrong. They ended up fixing it and it looked brand new. I called them and they sent a mailing label and I packed it up and mailed it. The SquareTrade customer service was great and easy. I would highly recommend SquareTrade to anyone! I purchase it on all my electronics, knowing that all my products are protected gives me peace of mind.

Second time we have purchased. They completely cover and keep their word. Our Printer broke and they covered the claim and sent us a check. We did everything right and they did everything right so it worked out perfectly. Nice to mean what you say.

I ordered 2 tablets from purchasing power and they broke a month later. I tried to call to get some help but SquareTrade didn't do ** to help me, this program sucks and I advise anyone out there not to use it because they won't help you when your ** breaks. All they do is talk in circles and nothing is done about it. Buyers beware. Don't get SquareTrade because it's a waste of money and time. I just threw my tablets away because I couldn't get them fix. Next time I'll go to Walmart.

SquareTrade made it a breeze, (and reduced my anxiety over the situation) in covering my daughter's broken phone. No hassle, no accusation, rather, very polite, accommodating service. Awesome service, right price... never will I regret paying for this warranty and I wish that the manufacturers had as good a warranty because they don't. My previous experiences with other companies made me nervous but SquareTrade has relieved that. Thank you!

I am very happy with the results I got from my damaged Fitbit. The best thing my family did when they ordered it last year for mother's day was buying a warranty. I received a no hassle replacement after I gladly paid my deductible. I will be changing my cell phone insurance plan to SquareTrade when I purchase my kids new phones around Christmas. 100 stars. Thanks.

Initially, I called to file a claim and the customer rep misheard the model # phone of mine and issued a claim number with the wrong phone model for a screen replacement. I had to recall SquareTrade to correct and was told the computer system was unable to modify the claim and a new one would have to be issued. For the 2nd claim, instead of allowing me to pay for the deductible upfront and then go to an authorized company to replace the screen, they said they're only allowed to reissue a new (refurbished) phone, which was not what I wanted. The customer rep on the 2nd phone call was able to modify the option and allow for me to have my screen replaced at any store of my choice and submit my receipt for reimbursement (less my deductible). My reimbursement check was in the mail in my hands within days. As stated, the 2nd phone call and on, the service was amazing. Unfortunately, it had to take a 2nd phone call to get it right.

Earlier this school year, I purchased a calculator for my son to use in math class at school. In February, the calculator simply stopped working. I had purchased a protection plan through Walmart when I bought the calculator. I contacted customer service and they helped me through the entire process. It was a fantastic experience and less than four days later my son had a new calculator for math class.

I bought a pair of used Beats Wireless headphones Model 2.0 on eBay and also I purchased the SquareTrade warranty. I sent them in for repair after having them only 3 months and I was notified that they were being returned to me because they were a Model 3.0. I don't know what the difference is and didn't know I received the wrong model. I had to send them back to the seller and I am still trying to get my money from them. So what happens to the warranty that I paid for? Do I get refunded the money or is it transferrable? I did recently bought a brand new pair of Model 3.0 headphones. I would really like to hear a reply back to me. Thanks, Jeff

Very disappointing on the outcome and lack of communication. I was informed early on that if they were unable to fix my unit I would be contacted for options. It's been a week and I have heard nothing!!! Diagnosis was limited information!!! I will not be using this service in the future.

So far SquareTrade has been great. I haven't actually gotten my item back as of yet because they are going to fix it, however the customer service is very friendly and helpful! I think this has been one of my better experiences with an insurance agency. Thanks SquareTrade!

My daughter's iPad screen cracked and I was really worried that this wouldn't be covered, but sure enough they approved the claim and fixed her iPad within two days!!! Was super quick! Definitely recommend anyone to get this insurance for their devices!

I have had to return a pair of Beat headphones quite a few times now and I have always received exceptional service.. Staff is always friendly and very helpful.. I will always buy SquareTrade if I can!! I've had warranties before but not like SquareTrade, You are the BEST!! I have told so many people about your warranty and how great you are.. Thank you!!

I have always been happy with SquareTrade. In Feb. I opened a claim for my Toshiba laptop as it was shocking me when plugged in. It was sent for repairs. The problem was worse when it returned. I replaced the power cord. It was still shocking me. It was sent in for repairs. It returned with an used power cord with a smaller converter that got quite hot when used, rather than the new one. Plus, it was still shocking me. It was sent in for repairs. It is currently in transit. I have been told they made no repairs, but I am welcome to send it back if the problem still exists. Since the problem hasn't magically disappeared in transit over the last 7 weeks, it will need to be sent off for a 4th time.

I bought an insurance policy for a product that I bought on eBay. After paying for the insurance I needed help but when I called SquareTrade I was told to look for the manufacturer of the product that I had bought. They said I should look up their phone number on the Internet and call them if I wanted to solve the problem. I bought insurance to be covered And not to be worried about how to contact the manufacturer or fight for my rights. And that is exactly what they tell you to do. You pretty much on your own so I don’t know why I spent this money. I was robbed by State Farm and SquareTrade.

SquareTrade cancelled my policy while my claim is in progress. The reason given was that I’m not US resident although the residency requirement was stated nowhere in the Protection Plan’s Terms & Conditions. This Surface 4 and SquareTrade’s 3 years with ADH were purchased in the US through Amazon, and it was shifted to US address in 2017. I’ve verified that my policy has global coverage and residency requirement was not stated in the policy. While in Thailand, on April 1st 2019, my mini displayport was not functioning so I contacted SquareTrade and the claim number was issued. As Microsoft in Thailand cannot resolve the issue as my Surface 4 is TSA-compliant unit. Hence, the only way to have it fix is to get it done in the US, in which I’m vacationing in the US from 6 April-19 April.

I sent my laptop in to be fixed for a minor screen crack at the beginning of January. They made me wait for over a month before they determined my laptop was beyond repair, even though they repeatedly told me I would know within 10 days. Since then I have been waiting for the refund cheque. I have called numerous times to have them resend the cheque because it wasn't arriving. I spoke with someone today and they informed me that the cheque was never resent. Their customer service is terrible. What they have done is absolute thievery. The employees have been short and condescending. I will never purchase from them again.

I had a SMART Hard Disk error that detected imminent failure. OS was reloaded and faulty equipment replaced. Laptop is like brand new again. Thanks to Ivan ** for repairing my HP laptop and returning it so quickly and this did not cost me anything. Shipping was provided through SquareTrade and I was very happy that I had to sign for receiving the laptop back.

I bought a Lenovo Miix from Office Depot 2 years ago (Sept 2017). Now the tablet/laptop would not turn on, so I called SquareTrade to see if they can help me. After a long period of verification of the purchase and the tablet, they sent me an email on how to factory reset the tablet. That link however, sent me to a survey instead of fixing my tablet... Why? SquareTrade is definitely not what it claims to be.

I have always been suspicious of these plans. However, I decided to test them out. I bought "Arnold Rolling Skid Shoes, 490-241-0038" for my snow blower. I bought the standard plan. The first time I used the skids on my snow blower one of them broke clean in half. When trying to file a claim they said I was only covered for mechanical or electrical issues. So basically you pay for a plan for a device that doesn't have any mechanical or electrical components.

I am grateful to everyone involved with the repair of my computer. The staff I communicated with was extremely professional and helpful. My laptop was returned to me safely and is back to normal. Thank you, thank you. Respectfully, Jennifer **.

Not satisfied at all, I provide what I was asked, then they an eBay receipt. I took a screenshot of purchase for then. Then I called the manufacturer. They would not honor the warranty. Then back to SquareTrade, then I was to call PayPal. All this for a $60 tablet. What a rip off.

Making a claim to SquareTrade was very easy, and we got the phone in a couple of days. Everything went well. If you're prone to dropping your phone, it's fairly valuable to have an extended warranty.

I purchased SquareTrade with my Front struts from eBay last year, this is I have a claim I couldn't get it resolved. They have bad customer service and they don't care about your claim, they known how to take the money!

I had never purchased a warranty before - don't know why I did in this case. But boy am I glad I did! About 2 1/2 years into a 3 year warranty period on an HP printer, the printer began to die and finally did. I wrote to SquareTrade about it before it died expecting a runaround. NO SUCH THING! My inquiry was turned around within a day or so and I had a check in hand with 5 business days. Wow, Wow WOW!

Response to my call advising of malfunctioning TV was timely and with no equivocating. Analysis of problem was spot on and new parts were received exactly when promised. Repairman arrived later than promised, but he did the job quickly and efficiently. TV was set up and working before he left. SquareTrade handled the problem exactly as advertised in the TV Protection contract. Good Job!

I've dealt with SquareTrade for years. Some paid warranties I've never used. For my computer, no problem. They couldn't get a Technician to service it so they paid me for the Computer. Now my 65" TV is having issues and it is a real headache. 6 months after purchase, the screen had to be replaced. No problem. I've done the Software update. Manually and Automatically. No problem.

Overall very good experience and very easy to fill out a claim. However once the item was received (which I was only notified because Amazon send a receipt) I was given no information about the status of my claim and was only notified after one week that I would be receiving a check with no other information on my item. I would have preferred being notified that it was unfixable before receiving an email about the reimbursement.

My claim was #**. I had purchased the plan for a piece of exercise equipment. It broke...I put in a claim, and SquareTrade automatically told me that I needed to go to the manufacturer, as the product *might* still be under warranty. I did, and was told by the manufacturer that it was not still under warranty. SquareTrade had already closed my original ticket (even though the issue was NOT resolved). I doubled back with SquareTrade and told them that the item was not covered. They asked for a copy of the email from the manufacturer. I provided it, and then heard NOTHING back. This is not acceptable.

Made claim on March 20th, called authorized store for repair. Somebody there told me to make an appointment for March 27th, I went expecting they would have the parts for my phone. When I got to the store they told me that person has been fired and he didn't order my parts. It is April 2nd and the parts will get to the store on April 5th. Very disappointed that there are no other options and I have to wait for this store after a mistake like the one that happened to me.

SquareTrade is one of the finest companies I have ever dealt with. Courteous, profession and sagacious! At 62 I have worked with many companies and as I stated they are one of the finest! Could not be more satisfied from start to finish!

Our Brother Printer in the office alerted us the drum needed replaced. After speaking to someone at SquareTrade they noted it does fall under the warranty but the claim would be reviewed. We received several e-mails keeping us updated on progress and less than a week later payment arrived. Very pleased with the service and appreciate the quick response. Would use SquareTrade again.

I purchased a warranty through Amazon with SquareTrade when I bought a new car head unit. The unit was immediately defective and I had to send it back. SquareTrade keeps closing my return requests through Amazon and sending messages that have nothing to do with my request. I have not, could not, and will not use the warranty because I don't have the item but they refuse a refund. When I finally got through the automated call system to talk to someone they immediately hang up on you. I wish I read some reviews of this service before I paid for it because many people on Amazon have the same experience.

Broken phone. The easiest forms to fill out, quick service, and Malcolm was very informative when I did hit a snag! My new phone arrived within 48 hours, and the old one was easy to return. The most difficult part was finding a FedEx store in San Antonio.

Glad I was notified that my tablet couldn't be repaired. You people did exactly what you said you would. When my tablet couldn't be repaired you informed me I am to be reimbursed for it. As soon as I got the news I went to the HSN website and ordered a new one of course with the SquareTrade Protection Plan.

My Moto G, gave out so I ask for a replacement. I was asking for another Moto G, but instead I got a Moto ZTE. I didn't want a different phone, I liked the Moto G because of its size and I was able to operate navigate my way around, it was simple for me to use.

From beginning to end... excellent! Will definitely purchase any time the option is available. Great value and very easy to deal with. Highly satisfied with every aspect of their service! No other warranty can compare to the one offered by SquareTrade!! Excellent!!!

When I first contacted SquareTrade I talked with the nicest guy. He was very helpful and made sure that I understood each and every step, checking my computer. He also had me email him with any problems that I had and got back with me as soon as he could. Should I buy a new computer I will surely get a warranty through this company.

We called in a claim for our laptop which was covered by SquareTrade. We had Colon several times because each time we called in but either couldn’t find our account by the email address or by our name even though all the information have just been filled out online and each time we called in they wanted new information that they had asked for the time before. Their “fix” for our laptop was a reboot which didn’t fix our problem at all. Still unable to use the laptop.

In Sept. of 2016, I purchased a TCL Roku tv from Sam's Club. Loved the tv and the beautiful picture it gave us. Couple weeks ago, it simply went out. Drove over to Sam's and they gave us the info we needed to reach SquareTrade. Couldn't have asked for a better experience. THANK YOU SO MUCH!

Updated on 04/03/2019: This has got to be the WORST warranty company to deal with! Unless you have plenty of time on your hands to be calling and being switched between departments, then stay away. Your first claim with them may go somewhat smooth on the first go round, but when the problem reoccurs in a couple weeks they will do everything possible to get out of fixing it.

My item stopped working one year after I purchased it. I am so glad I bought this warranty so I could have it replaced. It was easy to set the registration and to file a claim. I would highly recommend SquareTrade for everyone.

The company contacted me immediately to try to resolve the issue with my warranty. I am very happy to say that they did a splendid job of taking care of the problem and I am very very satisfied with the results. I have since purchased another television and another warranty from Squaretrade. Thanks for the QUICK response and resolution Squaretrade!

A representative from Square Trade contacted us very soon after our review was submitted, and we are very satisfied with the resolution.

The company followed up on their end after I submitted my initial review and processed the claims properly. I have purchased many policies through them so hopefully future claim requests will go more smoothly and handled proactively.

I had device protection from SquareTrade for my Bluetooth headset. It came with the warranty through Sam's. When the device quit working, I had a good experience working with the SquareTrade reps. They told me the process and that it would take a week or two. However, when I went to enter my warranty, it kept saying that the item that I purchased couldn't be found. So I had to call SquareTrade personally and tell them that I purchased a Bluetooth headset and the warranty. They asked me to send them a copy of the receipt, which I did. I scanned it and sent it to them in an email.

SquareTrade has been excellent to work with. They really care. It's not their fault both new replacement TV's are bad. UPS busted up the first one and LG is determining how to fix bad color on the second one. Everyone at SquareTrade though has been great!!!

We had 3 phones that had to be replaced. Could not make or receive calls. The not only replaced them, but upgraded them as well. So happy with this plan! Very nice people to speak with. Would recommend to everyone.

I purchased a protection plan from eBay and when I went to file a claim they told me I wasn't covered because accidents aren't covered and it didn't give me the option for accidental coverage. I only got the insurance refund. Seems like they just take everyone's money that they can because when are you really going to have an electrical problem. Look for a different insurance because this insurance sucks. They're thieves plain and simple.

I purchased a used Microsoft Surface Pro from eBay and it arrived so damaged that I could not use it. I returned it immediately to the seller. I also canceled my SquareTrade purchase but I don't know whether my money was refunded or not. Things didn't work quickly and easily because there was no place to check that I had returned the item. I then wanted to simply cancel the sale. What I wanted to do could have been more obvious.

We've used SquareTrade twice now (quite a while back), and both experiences were fantastic! I bought a Sceptre 49" 4K TV, and one day, it just shut off. I tried everything to get it back on, but ended up having to call SquareTrade to claim it. The rep had me run thru some steps, until it was determined it just failed (some internal power failure more than likely). Within a day or two, I had an email that contained my choice of THREE different TVs, and after researching, it was very clear every one of them were as good or better than the Sceptre. I made my choice, it was delivered promptly and we're using it to this day. Didn't even have to hassle with packing up and sending the old/broken one back.

SquareTrade was one of the things that Staples offered. I thought about it and it sounded like a good idea so I purchased their protection plan because I was thinking about the durability of the shredder. After eight months, the shredder started making noises. Their claim process was easy and wasn't bad when I filed a claim. The person on the line was very kind and talked me through it. He gave me a step-by-step instruction and told me what to do. SquareTrade fulfilled the claim and I was very satisfied. I got a protection plan with them again after I purchased the second shredder.

I received a call from KM regarding my review. He is working to correct the situation by refunding my original Square trade warranty purchase price and is looking into the situation with the repair on my computer. The conversation was a very pleasant one, and I very much appreciate KM reaching out to me to resolve this issue. Thank you Square trade!

I got a SquareTrade warranty on my coffee pot in case it would go out. Then when I filed a claim for it, they sent me a new coffee pot. Their reps assisted me with everything and it was an easy process. SquareTrade was pretty good.

I was very surprised to receive a call from Square Trade. Their representative Kristopher delivered great customer service. It was a much different phone call than the one I had with the customer service rep in the call center. I was offered two different resolutions to my issue, both of them very satisfactory. Very happy with the follow up - that is exactly how customer service should work.

I purchased a warranty from SquareTrade on my Brand new Samsung 72” TV. I called in a repair as I couldn’t change channels or inputs. They sub-contracted a technician to repair it (Alpine Electronics, Sandy, Utah). The technician placed the TV on top of my wooden dining table, screen face down to open it up, we asked him before if he was going to put down a protection blanket, and he said he didn’t need one. He scratched the whole screen. He switched it on and said it worked and then quickly left. The repair didn’t fix it, as the TV still doesn’t change channels or inputs, and on top of that my TV screen is badly damaged. I called SquareTrade immediately to report the damage and the non repair, and they said that we signed a document by the technician called a “Repair Inspection Form”, stating that the repair had been done, and that there was no damage to the TV. I had signed nothing!

I recently filed a request online for a handheld Bluetooth music player where there's a switch that wore out. The hardest part was figuring out which one it was ‘cause I’ve had a couple of other SquareTrade warranties on different things and when they send it to you, it doesn’t specify which product that warranty is for. I've had four of them and I’m trying to figure out which one of them is for the music player. It would be better if they would specify on the warranty which product the warranty was for. Other than that, it was easy. They reimbursed me $18 and said they didn’t need the player back. That saved me 20 bucks out of a $25 item. It’s a pretty good deal.

I bought my 3-tier Realspace glass shelf a SquareTrade protection plan just in case something happens to it. It's all glass and I have cats in the house. At first, the shelf was creaking but not to the point where I would have to return it. However, after a year, it got worse. It was a lot wobblier than usual. I then filed a claim with SquareTrade. Doing that was really simple and SquareTrade was really quick and responsive when it comes to updating me about when the claim was going through or when I actually got the claim. The whole thing was completed in four days.

I have been paying about 8.99 for a SquareTrade warranty through Target for about two years. I do not know what I am paying for because when I just recently cracked my screen they said I would have to pay $120 dollars before they cover the rest of the cost... What on earth am I paying the 8.99 a month for? A screen replacement where I live without insurance is only about $120. So how does having SquareTrade help me at all? If you have an iPhone save yourself the headache and just get Apple Care. It is only 7.99 a month and if you shatter your screen it's $45 and you are done. No sending in proof, explaining what happened, and then waiting to get your two cents back in the mail...

I purchased a 4 year warranty through Sam's Club 70 in Vizio TV. 2 years later my wife was watching TV. The TV went pop and approximately the center of the TV there was a break in the LCD like a spider web with two lines going straight up. So I called SquareTrade and told the representative what had happened and they said that there is no accidental damage coverage. I explained to them again that's something exploded inside the TV so they had me send them pictures and they said there's no accidental coverage so I asked to talk to her manager conveniently available but they would call me back in 5 minutes.

Clearly states in warranty that it is covered for accidental damage and they state I needed to buy additional accidental protection which was never even offered when I purchased this product. So this is a total scam and false warranty. It clearly states that in section 2-A-b that it is covered and nowhere in this does it state you have to have accidental warranty coverage. I also talked to purchasing power and this item was NOT offered the accidental plan!! I will be informing everyone I know not to purchase this plan as you do not honor it and will also be sending a copy to the Better Business Bureau!!

I purchased a 4 year protection $200 AND ABOVE plan for a $800.00 Printer from SquareTrade. Printer quit. Tried to file a claim and was told my warranty expired, I only had the printer for a year. Went back to Staples where I purchased the warranty and complained, after a week they told me SquareTrade to agree $500.00 on the printer. Tried to get them to settle up and all I could get from them is a bunch of red tape crap. I told them to stick it and I would never do business with them again. Never do business with this company. They're ripoff artist.

I have purchased SquareTrade warranties for years. I purchased a 5 year warranty on my Whirlpool washing machine. I filed a claim online then was emailed to call. They do not have a direct line to anybody so you have to go through the same routine every time you call. Minimum of 20-30 minutes regardless of your question. Filed claim on Sunday, was told to call back Monday as their appliance dept was not open on Sunday. Called Monday 40 mins to file a claim. Had them listen to noise machine was making over the phone. They emailed me that night saying I had to send a audio recording of the noise to them.

Was easy as ever. Couldn’t have asked for more help. Will always recommend to everyone. Keep up the great work. Never had a moments problem with anything or anyone. Best warranty I’ve ever had and easier to do when needed. Thanks for all the help. Customer for life.

The lady on the phone was awesome in helping me with what I needed, I Connie was doing this for my husband who is legally blind and when she told me that they would send me a phone I had questions regarding his ability to use; but she told me even that actually what to do. She was great. From the moment I placed the call was great experience.

I initially purchased 2 SquareTrade warranties for 2 security cameras for my parents house in Sept. 2017. I purchased them on EBAY. They worked very well until about 3-4 months later they both went out a week apart. I tried to go through the Ebay resolutions but was unsuccessful. I called Amcrest technical support and the technician went through the steps to reset but both were bad. I filled out their RMA form that the tech generated and submitted. I received a denial letter as Amcrest cited the Ebay seller was not an authorized seller.

Excuses over excuses. Just a waste of time. First they said they would return the call, they never did, after calling them and 35 minutes on the phone they said that they can't find the serial number so I needed to call them back with it, now they want me to run diagnostics on the equipment...that's their job! The call center is now closed so call again. January claim. 3 months and running.

Very happy with the service I received in replacing my phone. Knowledgeable representative and very helpful... Answered all my questions and concerns and promised to get the replacement phone to me ASAP. Received the phone within 24 hours --great service.

I purchased a protection contract on a cell phone bought at Walmart 10/22/18. The cell phone was dropped and the face broken. A claim was filed 02/18/19. The same day of the breakage. I was told I would receive a check for the phone minus tax and cost of the insurance in 5-8 days. They provided a return label and I mailed the phone.

There was a dark spot in the picture on our Samsung TV that started appearing. Having a smartphone now, SquareTrade has made submitting claims pretty easy. I got an email with very detailed instructions. I had to take three different pictures and send it back to them. Then, I got a confirmation quickly that they had received it and within the day, I learned that they were gonna be replacing the TV. I was pleasantly surprised with the whole process. They gave me three options for the replacement to choose from that would be comparable to what I had. The TV I had was a 60-inch TV and the options they gave me were for 65-inch due to the pricing. It was very good. It's nice having the protection on the TV and I found the warranty to be very much very worth it.

My HP printer stopped working and I remembered that I purchased the SquareTrade coverage for it. I contacted SquareTrade about it and my situation was resolved quickly and hassle-free. I enjoyed the experience and I will purchase their coverage on future purchases, whenever applicable. Thanks again.

I was impressed with how easy it was to navigate the website and how quickly SquareTrade responded to my claim and kept in contact with me throughout the claims process. I will be purchasing my next plan from them as well.

The CSR was very professional when it came to giving me the choices of how I want to take care of my problem. 4 days later I got my refund in the mail! I do highly recommend getting a warranty on everything with SquareTrade!

I filed the claim online, but had to complete it over the phone. Peta ** was the name of the lady with whom I spoke! I received a nice replacement phone quickly. It could be considered an upgrade going from a G4 Play to a Samsung J7. I just wish I knew an easy way to retrieve the data from my old SIM card.

I paid for purchase protection for an RC car I bought for my kids. After a few months the product quit working. ST insist I contact the manufacturer first because "electronics generally come with a 1 year warranty". Manufacturer clearly states on its website 30 day warranty. This whole back and forth over this stupid toy has taken more out of me than the full purchase price. They clearly have no intention of honoring the warranty. They are hoping I will just forget about it and give up.

Toys "R" Us was selling the SquareTrade warranty, so I got it. My Switch wasn't working and I filed a claim with SquareTrade. It was good. They gave me no problems. I’m gonna send the Switch back this week.

Call Sq.Trade talked to Magall and filed a claim. Service was great. All info. was forwarded and claim was filed and satisfied in an expeditious manner. Thank you Sq. TRADE for your great service. You will be highly recommended to friends and family for coverage on all types of technology devices. It is one of the better deals on phone insurance.

I had bought a two-year warranty for a cellphone at SquareTrade and they did wonderful. We filed a claim over the phone when the cellphone's screen was shattered and their reps were really nice. They reimbursed me my money, and then we went and got us another phone.

iPad screen repair was quick and easy!! I recommend getting warranty every time it is offered!! I get it with everything I buy and it has come in handy multiple times!! It only took a few days and now my kid is happy to have the iPad back!!

The claim process was fast and easy. I received my merchandise on time and secure. SquareTrade is the best option when purchasing and merchandise because it guarantees warranty. The associates are good at their work. They fulfill their goals.

The basic experience was fine. My problem is that the counterfeit Apple AirPods I bought through eBay is connected to Square Trade. That makes the seller look legitimate. I bought 2 Christmas gift AirPods, advertised as Apple and new on eBay, that were bogus. The first I received a credit from Square Trade for my plan purchase but then went through a nightmare with PayPal to get them to refund my payment. I spent hours on the phone and weeks to get it settled. When we discovered the second pair were bogus we used our square trade coverage. It reflects badly on Square Trade to offer coverage for counterfeit products. You need to explore this mess.

So easy to go through this transaction. My phone got fixed right away and without any out of pocket expenses. Fast completion for my phone. The tech person was friendly and quick to see what the problem was and told me what he was going to do.

TV Replacement Under Service Plan - The Square Trade agents were all pleasant and professional. The claim proof, justification, and completion process was reasonable and respectful. Once proof was provided, the TV replacement process was quick and convenient. I would certainly highly recommend Square Trade to everyone.

I bought 5 year SquareTrade warranty from Costco for my 80 inch Sharp TV. In its 4th year, it developed a small internal crack on its own resulting in vertical lines on the TV. There is no external damage to the screen (not even a scratch). When contacted Square Trade, they asked me to send pictures of the same and inferred that it was a physical damage and the insurance will not be covered. The TV has been wall mounted in the basement since it was bought and no physical damage was done to it. When I mentioned the same to them, they insisted it was, even though the same issues have been reported by other consumers. I feel cheated and let down by them.

I purchased a TV from Walmart. I added the 2 yr protection plan. My daughter accidentally knocked it off of my tv stand and cracked it. I filed a claim it was rejected because I was informed the protection plan I had only protects mechanical and electrical or power supply failures. They have a accident plan. I asked why couldn't I upgrade to that plan. Customer service informed me that the accident plan only covers cracks to tablets and cellphones not cracked tvs because they are supposed to be mounted down or on a stand which mine was on a stand. Be realistic. You will be more than likely to crack the tv then have a mechanical or fire. On the brochure it has in parentheses accident plans (drops and cracked screens, spills and liquid damages) and it does not specify just tablets and cellphones. So I have lost my money basically. I'll never by a TV Walmart or purchase their protection plan and how I'm feeling I don't plan on going back again.

I recently filed a claim with SquareTrade for an Apple iPod Nano. The on-off button was no longer working. I had to jump through some hoops, but I understand. I had to do a lot of work. They wanted a serial number which was not on there and on their end, it was looking like it was covered under one-year warranty by Apple and it was not. It was actually a discontinued item that they have not made in many years. So I was in the middle of a conversation with one their reps. and he just transferred me to Apple. He didn’t even tell me what he was doing. He was insistent that I went through them first. I was trying to explain to him that there was no point and he wanted no part of it. No one was listening to me when I was talking to people, so I had to do a lot of my own detective work before SquareTrade was willing to take care of it. It was frustrating but they refunded my money and I just bought another one.

I was talked into buying a warranty for a product for my son, so I did buy it. When it broke I was told I will be getting a check for a settled amount, but that check never came. I kept contacting them repeatedly about it and was told that check will be coming but I never received it. It's been 3 months. I will not buy this warranty ever again.

I have 2 laptops over the course of 1 year. They attempted to repair my Macbook 3 times on the same issues but claim nothing is wrong. They won't replace or refund the cost of my Macbook. The other one I have is Samsung Ativ 9, which again they worked on 3 times but refuse to repair. My screen they replaced is something from a dumpster, the 2/3 of the screen has yellowish tint and has dead pixels. They told me to send it in for repair. When I got it back, I was in shock since they didn't do anything to it. it's in exactly the same condition as it went in. Furthermore, this time, there are visible physical damages. There are deep gashes and scrapes on the edges. Horrible experience. Do not deal with this company.

I have a soundbar and it's an expensive item. SquareTrade was offered to me as a protection plan. I filed a claim because my cat tried to knock the soundbar off and it broke the optical inside of it and got stuck. I called SquareTrade to see if I can get a repair out to just at least come and take it out, if possible, or even open it up and take it out. But I didn't purchase the accidental plan, so it was denied. Even so, filing a claim was easy. Overall, having an extended warranty is very valuable.

Purchased TV from Target and they told me, "This cover anything for your TV." My son accidentally hit the TV and screen was broken, filed a claim with SquareTrade. After 4 trials as the TV model was not listed "every time you have to repeat the whole story" answering the claim immediately as you are not covered for accidents. Ended up blowing $$$ on the air. They are not clear on what is included and what is not. The funny thing that they sent me my plan detail once they were aware on the damage. I will not go with them anymore... Save money.

Bought a microphone from Amazon. It arrived in the box broken. I had purchased a SquareTrade protection plan. I immediately returned the product to Amazon for a refund (no problem there) and began the process of trying to cancel my plan with SquareTrade. Tried calling 2 different numbers & the Amazon service rep tried calling on my behalf while I waited. 1 number does nothing but take you thru a whole bunch of offers for other services. The other number tells you to do the claim online & have your receipt available. I've also sent 2 emails with the only response being an automated response that ISN'T helpful. SquareTrade is owned by Allstate.

I filed a claim for a steam iron that failed. I chose to have it replaced. ST chose (as is its right under contract) to instead pay for a replacement item. The cost of replacement now includes 6% sales tax, which was not a charge when I purchased the item. The warranty contract does not exclude sales tax as a part of the cost of the replacement, nor does the contract limit the coverage to the (lesser) cost I paid when I first bought the item. After repeatedly telling me that the contract does not cover the increase in cost, and after admitting that there is no exclusion for sales tax as a part of the replacement cost, the Company just flat out refused to honor my contract. I reached out to Amazon and filed a request for investigation of the sale of fraudulent insurance contracts.

My billing info it out of date, so they suspended my plan. I get emails daily saying I need to update my info, the link it sends me to is broken... every time. So, I go online and try to just log into the site, no way to update my info there. So, I send an email to customer service. They respond that I need to CALL them. So, I call them and leave a message and NO ONE CALLS ME BACK! If it is this hard to PAY them, I wonder how hard it will be to file a claim?

I would use this company, it's a rip off. I paid for a plan for my LG Harman Kardon Platinum. It came apart where it fits together to go around your neck and they said they do not cover that, on the inside is covered. Then they go as to say, "It's in your plan," that no one reads at a checkout counter when checking out. So what did they say next? "Oh we can cancel your plan and prorate what was not use and send you a refund." Run the other way. Don't buy.

I signed up with SquareTrade for my cellphone. My ex-boyfriend filed a claim online. SquareTrade answered in two days through email. I just paid a flat fee for my phone and I gotta pay to ship it back. They said that within five to seven days, I will receive a gift card for Walmart to purchase a new phone.

This warranty plan has got to be a fraud even though it's owned or underwritten by by Allstate insurance. I paid for a 4 year protection plan on my Vizio Smart TV I bought from Costco. About 3 years into the extended warranty I noticed my TV remote would stop working intermittently. It would not respond at all until I opened up the back panel where the batteries are located and took out or rotated the batteries in a circular manner. However, it becomes really annoying every time you try to change the channel or pause the remote that you have take off the back panel.

They say you're protected but are still denying my claim. I bought a digital a/v recorder and protected it with SquareTrade. There is no service facility for this but they demand I send it to Hong Kong for service. No address to send it to as the manufacturer does not offer service. Claim denied unless I get it serviced first. No help. Can't get it serviced, claim denied. No good scammers. Never again will I buy a service contract. They are worthless and just take your money.

Updated on 3/7/19: We spoke to a Resolution Specialist last night. He assured us that they are working hard to provide excellent customer service and provide an Resolution to this problem. I am pleased with the conversation that took place. They promised they would resolve this issue. We will post again soon.

I had a sound bar. We had it turned off and a storm came. And when we went to turn it back on, all we heard was “poof.” It kept doing that. We turn it back off and on, and there was nothing. All my electronics have a warranty. I filed a claim with SquareTrade and it was easy, fast and they understood exactly what happened. They gave me a refund and I bought a different kind. It has more power and it’s doing real good.

Terrible service! They are a scam! Sent my laptop in for repairs. First they approved my claim. Then they suddenly changed their mind and denied it. They said that the battery not charging properly or holding charge, screen losing color, and key not pressing is physical damage and not covered. Yet I never had any physical damage. Very bad and not logical replies, I even canceled all my other warranty plans I had with them! Avoid!!!

I have been in a constant struggle with getting my claim resolved. It all started when I broke the screen of my Pixel 2 XL. I then filed a claim online and paid and then was referred to a repair shop. I called the repair shop that the claim was for and they did not have the part available in stock. I was told by the repair shop that I would have to wait 3-5 business days for the part to be delivered. I did not like the idea of that because it was too close to the day that I was supposed to be going on vacation. So I then had to call into the claims department to get them to change the repair shop the claim was for.

Don't know what is going on with this company, but after reading some of the reviews on consumeraffairs.com I'm getting worried. I've filed a claim online and received an email to click on a link to call SquareTrade. I thought this was weird but I clicked the link anyway. It took me to a page where it asked me to enter my phone number and said that someone would be calling me within 1 minute. That was 1 hour ago and the page is still saying someone will call me within 1 minute. Love how instead of sending you a phone number to actually call they send this email which leads nowhere. I've tried call the 844 906 1072 number listed on this page, but all I'm getting there is recorded messages and an awful phone tree. If anyone from SquareTrade is reading this or even cares, please call me at **. Thanks.

I figured getting an extended warranty with SquareTrade for my computer would be a good idea. When my computer was dropped, it broke. I filed a claim with them over the phone and the experience was good. They tried to make sure it got processed. Now, they're trying to repair it, and then, they're supposed to let me know.

Bought plan through Amazon. 6 months later I needed to use the plan. My claim was immediately denied. They said I had to go to the manufacturer. Manufacturer said it was not covered. Back to SquareTrade. They said that since the manufacturer warranty did not cover it that it was now covered under SquareTrade. I mailed item in and 2 weeks later they sent me an email saying that it was no longer covered and they would be sending it back unrepaired and unreplaced and they would be cancelling my protection plan. This is a SCAM. Do not buy. I read the reviews and did not listen. Do not make the same mistake I made. They will 100% deny your claim and then cancel your protection.

I bought a 1 yr SquareTrade policy when buying a cell November of 2018 phone on eBay. In February 2019 my cell phone speeder was not working anymore. I contacted SquareTrade and filed a claim. I was to get a callback within 24 hrs. Never did get the call. Called back the following day and was told the system was having problems and they would call within 24 hrs. I told them I never received the callback last call. They apologized and promised it would be resolved by the 24 hrs. I repeated the call 4 days later and got the same response, the system was having problems. Fast forward 4 more calls and it is almost a month later I called again today with the same story and was told they were having problems with the system and would get it resolved within 24 hrs. I just keep getting the runaround from them and they are not holding up to their end of the policy.

We have so many items with SquareTrade's protection plan on. We’ve filed a claim with them two or three times over the years and it has been super simple. They make it really easy. The one claim we had was for our VIZIO 65-inch TV. I talked to SquareTrade customer service and they said that it was a firmware problem from a recent software update from VIZIO. VIZIO was aware of it and was working on it. I gave it a couple of days and it resolved itself after 36 hours. So, there was no need to follow up. So far, it's always been a pleasant experience with SquareTrade. That’s why we keep adding stuff to our list.

SquareTrade made two attempts to repair the television, unsuccessfully. They were actually pretty good about that. However, after they ADMITTED that the television is defective beyond repair, they REFUSE to honor their own terms and conditions. SquareTrade insists on replacing the television with another model, even though they are not comparable. Under the law, because SquareTrade did not specify which remedy they will offer first, the consumer is permitted to choose.

My damaged MAC was repaired and was up and working just like when it came out of the box. SquareTrade once again lived up to my expectations. The customer support team was really very dependable, precise, and trustworthy. They made sure my claim was taken seriously from start to finish. No doubt SquareTrade will always be my preferred extended warranty service provider. Kudos to everyone at SquareTrade!

Wrote earlier about my situation with SquareTrade but was hoping for the issue to be resolved but as of date - (03/03/2019) is has NOT been resolved. The monies have been put on cards that have been since deleted and I have no recourse in receiving my refunds. I can sincerely pass on a valuable lesson I learned from this is not close your account or warranty without changing your credit cards information in case SquareTrade has to refund you on your original payment. I had over $144.00 coming to me that I should have received but will never see - I'm sure. This situation has lost all faith in SquareTrade and promise to never use them again and advise others to be careful dealing with them. I do NOT trust SquareTrade for this very reason. Hope this enlightens others or helps others in some way. My loss may help others.

Don't lose your password and try 5 times or you will get locked out and customer service has no way to unlock it. At least they told me that after getting dropped 3 times on the phone and resetting my password 3 times. You would think they would have a way to do this. I was told that my issue would be sent on up to someone who could POSSIBLY be able to fix the problem yet to hear back.

I purchased the protection plan with SquareTrade for two tablets. The tablets were gifts for grandchildren and I purchased the plan just to be safe. The screen cracked on one of the tablets so I called SquareTrade directly to file the claim and it went very smoothly. The representative was very helpful, very friendly, and very interactive. He kept saying sorry to keep me on hold and take care of things. The tablet was repaired and returned to us. It just took a few extra days to get it sent back. Having the warranty has been very valuable and very helpful.

On 01-29-2019 I spoke to Keith at 10:58 am about problems with my Epson XP-640 printer. I was told I would receive a check for the amount paid for the printer so I could purchase a new one. When the check arrived it was less than the cost of the printer, I was told they sometimes send a second check to cover the balance. I called back on 02-04-2019 to check the status and spoke with Annabell at 4:06 pm. I was put on hold so she could check Keith's notes. Annabell explained she would put a request in for $21.16 to be sent to me to cover the balance of what I paid for my XP-640 printer. I then requested to speak to a supervisor; after holding I spoke to Malik at 4:26.

We went to Walmart and bought a Nintendo Switch. I bought an extended warranty from SquareTrade along with it. My son dropped the Nintendo Switch on the cement, and it broke one of the little buttons at the very top of it. So I got online, filed a claim, and within a day, I had an answer as to what they wanted me to do. They emailed me a slip to put on the box, and I drove it to FedEx and sent it off. They emailed me when they got it, and then they also emailed me when they sent it back. I got it back, and it was a very good experience overall.

I purchased a Vizio D58U-D3 at Sam's Club in 2016 and the SquareTrade protection plan was encouraged by the Sam's Club associate. I paid $99 for a 4 year protection plan. I opened a claim on February 8th 2019 and was told they couldn’t find my plan and requested a copy of my receipt which I sent them attached to an email. After many disconnected calls and premature closed chat sessions I finally called Sam's Club customer service on February 22nd. The representative called SquareTrade to get some answers while I was on the phone also. We were told again that they are trying to locate my protection plan and I would receive an email when they found it which would include a link allowing me to file a claim. I asked to speak to a manager who just repeated what I was already told.

I bought my wife a ring for her birthday on eBay. Then, I got a message that said that I could get a warranty through SquareTrade, so I did. Four days after my wife wore the ring, a stone fell out. I called SquareTrade to file a claim but I had to call about four times to get it going. They wanted a receipt and I told them that eBay doesn’t give a receipt. After talking to about four other people, one guy told me that he would call back but he never called me back.

So easy to get help and fix any problems... very knowledgeable and friendly. Had issues with another company and Square Trade fixed it within one business day. I would recommend Square Trade to anyone looking for a extended warranty company.

Defective TV - Square Trade isn't the easiest company to work with. You spend a minimum of 20 minutes on the phone each time you call. You don't get the same employee any time you call and not everyone can get you where you need to go. It's a time-consuming process.

I needed to get a lot of use out of my wireless Beats headphones and I bought some protection for it. Amazon suggested SquareTrade -- it was offered when I purchased the headphones. When the headband part broke, submitting my claim went well and it seemed to go pretty smoothly. Plus, I had really good help on the customer service end. The claim took about a week from beginning to end. I had trouble with the shipping label, though. I couldn't get the link that they gave me to open up from my computer for some reason, so they sent me a direct shipping label. It wasn't pretty, but it worked. Overall, the extended warranty definitely helped out a lot and SquareTrade worked really hard to make sure that they were able to help me.

Filed a claim. Worker did not make sure which device I was trying to file a claim on, I sent in my device and it wasn't repaired as claimed it was replaced with an older device. Shortly after receiving the older wrong device twice, I misplaced it and it fell and cracked the screen. Of course they wouldn't cover it. They quoted me my earlier warranty on the device they stole, not on the wrong one they sent me. Never again will I fool with this company. Oh yeah they did give me back the money I paid for the standard warranty. I've bought more than several warranties, not ever again.

The screen of my laptop was completely shattered and when I filed a claim with SquareTrade, all I had to do was go to their website and answer the questions. It took me about 10 minutes to file a claim and everything was fairly straightforward. The only issue I had was that the site did not work on my phone, so I did have to find another laptop to use because I was in a predicament where I didn't have one. SquareTrade can improve by checking their website to see if there's a way to make it run better on phones. In my situation, I didn't have an easily accessible laptop to file the claim in the first place, and all I got was a black screen on my phone when accessing the site. But other than that, SquareTrade handled my claim well. The laptop was repaired in a timely manner and everything was all right.

Any time that I bought anything from Sam's, it has always worked out well for me to get a few extra years on a warranty. One time, I purchased a protection plan from SquareTrade for a freezer. It was a little 4 cubic foot freezer and when it quit working, I filed the claim. SquareTrade told me that they couldn't find one to replace it for the same amount of money so instead, they refunded my money. While the whole process was easy, I had to go through a rigmarole to get on the website when getting the claim filed. That part was tedious. Still, once I got those first four steps done and got to a real person, they were so helpful.

My son is away at college, the phone he has was a gift to him from me insured with SquareTrade. His screen was accidentally cracked, the phone was not functioning & needed repair. I placed my claim online and called SquareTrade minutes later. The claim was accepted immediately and my son was able to take his phone to the nearest repair store. It was repaired right away and my son said, "It looks brand new again!" He's happy, I'm happy! Thanks, SquareTrade!

My phone's screen broke and cracked up. I couldn't see anything. I made a claim with SquareTrade and the process was very difficult at first. It took me three weeks to get somebody to actually help me. Everybody was doing a roundabout until I talked to somebody. I would suggest that if somebody doesn't have the receipt, SquareTrade should find another way to help them out. Also, let Walmart know that they have to keep the receipt. Nobody knew that. Nevertheless, the last person I talked to helped me solve the problem. I gave him the IEMI number and I could get a new phone.

I bought a FITBIT HR watch from Sam's Club and also purchase a 3 year protection plan through the Square Trade for $14.88. I submitted a claim since the wristband and battery protector part has got detached from its metal/plastic head portion of the clip of the watch on the side and back. After sending the watch I received an email stating that the item was not cover and to contact them to get a refund for the amount I paid for the plan. I called and spoke to Ross at customer service, and then with customer service manager Jeremy who stated that the plan did not cover water damages. I explained that the watch did not had any water damages since the mechanical part of the watch was working, however the rubber part of the watch had detached. Then, I was then told they could not cover physical damage due to the kind of plan that I purchased. He stated that the plan didn't cover the issue that I was having with my watch.

I got a SquareTrade warranty for my LG TV and the TV broke after a year and a half. There was a green line on the screen. I submitted the claim and they asked me to send few pictures. I sent them to show the problem with the screen, and they took prompt action. I reported it on a Friday, and I got the replacement TV that following Monday. They provided great support. I highly recommend it.

We bought a plan for an iPad purchased via Amazon and when I tried to use the plan for a broken volume button, I was told I could not use it. What is the purpose of having a plan if you cannot use it? They said the plan was "up to $99" but because the IPAD was purchased for much more than that, it would not cover anything. I know it won't cost a hundred bucks to fix the darned thing but Square Trade said there was nothing they could do to help me. Never buy these things, just saying.

I have a hair dryer and bought a protection plan for it since I had bad luck with the last few hair dryers. I chose to go with SquareTrade as Target had them, and it was very easy to purchase the warranty. This extended warranty is very valuable. When the hair dryer smelled burned as I used it, I filed a claim which was very easy to do. Their website has no category for hair dryers so I did it under household goods. I got a response within a day, and then they gave me a check within a week.

I got a cotton candy machine with SquareTrade protection. There was a wire underneath where you put the sugar in that sparked. I couldn't use it anymore. I told SquareTrade about the situation. They said to try the company first, which made sense. I did and then they had followed up with email telling me if they deny it, on what to do. According to the lady I talked to, it looked like they had a year warranty on it, but they didn't. It is only 90 days. But other than that, it has been great.

I ordered a tablet from Walmart.com and got a warranty from SquareTrade in case my tablet broke. I went to set up the tablet, got tired, plugged it in, went to bed, woke up and it never worked again. SquareTrade kept sending me back to the manufacturer but nobody could tell me who that was or how to get a hold of them. I ended up calling back six times that day and I hated that when I had to call, I got six different people and I had to go all the way through the story with whoever I talked to. They finally said that they would take care of it, and for me to mail it back which I haven’t done yet. I don’t know that I’m going to because it was only 40 bucks and it’s gonna cost me half of that to send it back. But the SquareTrade reps were really nice and helpful.

Computer Monitor repair - I purchased a two year warranty and had to use it 1 year into it. The process is quick and simple on the website. No problems, no rejection and you're instructed to go to an authorized repair facility. That way you need not worry about being pushed to use someone that is questionable. I am totally pleased.

I bought a TV at Costco and they suggested that I get a SquareTrade warranty on it. It was two and a half years old, and all of a sudden, one-quarter of the screen started going dark. I called SquareTrade to file a claim. I went through a voice menu which was very confusing. Especially when I had a recall, they would say, “To do an existing claim,” and then I’d hit that and then they would go through this whole thing and give me this list of stuff I didn’t want. Then they'd ask what kind of appliance it was and when I did that, it was just like a voicemail jail. And the last one, instead of just “Stay on the line and get a representative,” it was “Go back to the main menu,” so I had to go through it again. But once I got to talk to people, they were all very nice.

Situation resolved with full reimbursement.

I am still waiting for this issue to be resolved. I have a claim in for some chargers that I ordered. I received an email on January 10, 2019 stating that I would get a replacement and I have not received anything from you. Please let me know if there is a problem with the claim. Thank You.

I got my SquareTrade warranty through Sam’s Club thinking that it would be a good idea to have it with a big purchase. Their reps were helpful and the one that I got when I had a claim was awesome. At the time, I couldn’t get the TV to turn on. Sometimes, it would come on and towards the end there, I just left it on until I finally called and the gal helped me refresh it. It took a little bit to fix, but it wasn’t too bad.

I had bought a Mercedes S63 Ride on for kids from Amazon in July 2018 and taken a two year warranty from SquareTrade for accidental damage. The car was sold by Big Toys Direct. A few days ago the remote of the car stopped functioning after the child happened to drop it. Since this was covered under the terms of the warranty I raised a warranty claim with them which was approved. So far so good. They asked me to take the remote for repair to a shop in my area which I promptly did and took the toy manual also along. The shop said they had no expertise in repairing toys and they dealt mostly in mobile phones and accessories (incidentally the shop was next to an AT&T outlet!).

SquareTrade's protection plan had good pricing. I purchased it through the store where I bought my cellphone. They said that the protection plan covers everything which is good. Once, I dropped my phone, it cracked, which was no big deal. But when it was raining, I dropped my phone again and it went on a puddle. When that happened, water went inside of the phone. The phone wouldn't charge and wouldn't do anything because it got wet.

Square will cover nothing until manufacturers or Costco warranty is expired 2 to 5 years, bought a Hisense TV with 5 year warranty. Then was sold a Square warranty as extra protection. When I called to cover defect... was told square had no liability until 5 year warranty from TV maker up.

I have been using SquareTrade for years but this is the last time I will choose their services over my carrier protection plan. I first called SquareTrade in December of 2018 to report my broken phone and was told to e-mail them my receipt because it was fuzzy on their end, and they would call me back. I never received a callback. I called again 2 weeks later and was helped, but they were out of stock on my phone so they said to call back again in a week. I waited 2 more weeks until January 21 2019, still no stock.

Filing a claim was fast and easy! The phone I had covered was no longer available so they gave me a total refund! I was extremely satisfied! We have all of our phones covered with SquareTrade! Also computers! It's so affordable I don't know why anyone wouldn't take advantage of it!

I have been waiting too long for my FULL REFUND since Dec 15, 2018 customer/service David, a policy that never went into active mode because the LG Microwave was defective and I spoke again to GINA on Jan 3, 2019 and said 2 business days a check will be sent for the full amount $34.00 and NEVER RECEIVED it. I will never buy another SquareTrade Plan ever, you're a very dishonest company, you LIE to me and do not honor your contract. Beware!!!

Purchased a warranty for a phone off Amazon. Phone only worked for a few months before the battery did not take a charge anymore. Called to redeem warranty. They demanded a credit card to put an additional $25 fee on my claim before they would refund my money. I'm guessing it you are going to redeem my money, you don't need to add a charge to my credit card. Claim number **.

My case is still ongoing as my laptop needs to be shipped for repair and I have not yet invoiced SquareTrade for this repair. However, I can say that my experience with this claim so far has been handled very effectively by SquareTrade and I am sure that the rest of the process will go as smooth as it has been so far. Excellent work!.

My son plays video games and has used a bunch of headsets. A mic headphone combo doesn't usually last very long so I always buy the warranty with them. Then my son told me that his headphones suddenly stopped working. He could only hear static and no one could hear him talking. I was told that it was under the warranty with SquareTrade. I read my information in my email and it told me to go to the website. I did that and gave the information on my order. It was a simple and super easy process and the customer service was great. I'm glad I got the warranty.

I called with a question and not only was it answered quickly and clearly, but they offered to help me with the claim and ordered the reimbursement even though I hadn't followed the claim procedures properly. I really respect this company and have many products registered with them.

I bought two printers from Staples, both HP models. I also purchase a 2-year protection plan through the SquareTrade. The reason for the purchase was that I would get a quicker response and can replace the printer instead of going through the manufacturer warranty. According to the Staples' employee, I was covered for the next two years by the SquareTrade to replace. In theory, the employee also said that I can purchase a new printer at $14.99. The employee was very specific and said that I can go through the manufacturer if I want, but it is faster and better to go through the SquareTrade.

I'm normally not one to buy warranties, usually I never get anything out of them/there is always exclusions. This is/has not been the case with SquareTrade. I called in on the phone, answered some simple questions, took some pictures and submitted a request. They ended up replacing my TV. They also replaced it with a brand new TV, not a refurbished unit. I would recommend this warranty to anyone considering buying a TV. I got this warranty from Costco so it was only $100 bucks. AND, the warranty I purchased is still applicable for the remainder of the life of my NEW TV. So if anything happens to this TV, during its remaining warranty coverage, I can still file a claim. How awesome is that?

Used the warranty to replace my dead headphones. Took two weeks and several email to get my new headphones. The manufactory of my headphones was not listed on pull down menu and this caused a problem with submitting my claim.

I have gone to your website and tried to ask a question about an $85 charge on my Discover card and have been unable to get a response from anyone. I paid for my repair o line and the was charged more that I didn't agree to by SquareTrade. Please have someone call me.

I got SquareTrade protection for an Apple iPhone 8 purchased at Costco. The deal seemed much more equitable. The deductible was more reasonable, and it protected against more risks of failure than the program offered by Verizon. The phone had a problem where it was dropped. It caused the home button to go haywire and lose control of the screen. The SquareTrade agent gave us a fix over the phone for a temporary resolution of getting the home button on the screen as opposed to using it on the mechanical portion of the phone, to use it more like an app. That resolution as well as the remedy we saw online, that maybe if you clean the home button with an alcohol swab, worked. So consequently, our claim was never submitted. The rep was awesome and SquareTrade has a great program. I would highly recommend it for those that are looking to make sure that they are garnering their investment with some reasonable risk at a fair price.