Allstate Protection Plans Reviews

As soon as I posted this review, a Square Trade persona that had the authority to "make things right" contacted me the very next morning. They refunded the Plan cost I had paid, and they reimbursed me for a new xbox remote that I purchased at Walmart that day. All I had to do was send them a copy of my receipt via email. It was painless and I was happy that the matter was resolved to my expectation.

It is said that you learn what something is worth when you pay for it. After paying for a SquareTrade warrant I learned that it was worthless. The terrible, horrible, no good, very bad SquareTrade merits NO stars but one star is as low as permitted. We purchased an LG television at Costco, purchasing a five (5) year SquareTrade warranty at that time. Two years in, the display weakened; whites turned gray, reds turned pink. Presented an online claim to SquareTrade. Rejected. SquareTrade insisted Costco was responsible. Telephoned Costco and for the next 30 minutes Costco had us jump from one TV menu item to the next before admitting it could not solve the display problem.

I wish I could give these people no stars. I purchased a TV costing me $2600. They recommended me covering it and the only option I had was SquareTrade. I wanted extra coverage spending this kind of money. Two years later I had to contact them. My port malfunction (optical) and they told me it’s not covered, but ports are covered. Due to the flap broken they deem it damaged! Like how when I did nothing wrong?? So I spent extra money getting coverage with them, and now I have a broken TV with the display malfunctioning that they refuse to acknowledge due to the port. I will never recommend or use this company again!

I have had SquareTrade for many years, they have always been good until now. I was working on cleaning up my our small pool and I tripped on the hose and my phone flipped out of my pocket, hit the side of the pool and then into the pool. I grabbed it as quick as I could but the damage was done, do to being a smartphone I couldn't turn it off due to the touchscreen and the side button wouldn't work. I used compressed air to blow the phone out and I stuck it in rice. I pulled it out of the rice to check it, it still doesn't work.

SquareTrade has been terrible on two occasions. Both almost identical. They ship parts and then depend on a subcontractor to take care of the repair. In my most recent experience I was told to be available from 8-5 on Wednesday July 11th. I moved my other appointments around (I'm a financial adviser and have appointments with clients from 9-5 daily) so I could meet the technician during the day as agreed. The tech was supposed to confirm with me and provide his name and contact number last week. I didn't hear from any tech so I called SquareTrade to let them know I thought we had an issue. They told me to wait until 4:30 or 5:00 just to make sure no one was going to show up.

I've been a SquareTrade client for a few years now. I insured all my phones and my family's, also our appliances are insured with ST. On 7-4-2018 my phone (Galaxy S8) was not getting any charged. I called SquareTrade to make a claim. They told me that I should take it to a local repair. After I did that the local repair shop told me that they will charged me $80 for the repair which I paid. They replaced the battery and told me that the motherboard was broken and they could not repair the phone.

I decided to get warranties for my electronic devices because I'm never lucky with anything. I got acquainted with SquareTrade through QVC so I went with them. I purchased my warranties both through the vendors that I bought the devices from and directly from them. I called them to file a claim a couple of months ago for my granddaughter’s computer. They opened the claim and they needed a copy of the receipt, and they sent me the box to send the computer in. It didn’t take very long and we got the laptop back after a couple of weeks. Everything has been fine with SquareTrade.

SquareTrade ultimately came through with a refund of the full purchase price of my TV, as well as the $89.99 fee that I paid to purchase the SquareTrade policy. At the end of the day, everything worked out fine, and I am satisfied. It wasn't the smoothest or easiest process, but I did purchase another SquareTrade policy on the replacement TV that I purchased. I have no doubt whatsoever that my review on consumeraffairs.com was the key to my achieving a good result. I would prefer to have gotten to the same place without having to first write a negative (and, at that point in time, deserved) review.

Purchased a 48" Samsung 1080p Smart TV from Costco a couple of years ago and with it a SQUARETRADE warranty. My TV failed and a repair tech confirmed the internal failure. SQUARETRADE is only offering an (LG 43") display saying it is an equivalent replacement. Costco at one time had excellent warranty or return policies but now it seems I cannot even purchase a TV with confidence anymore. I paid 600.00 for a tb and SQUARETRADE's offer for the LG TV's are being sold around the 250.00 range. I have never been so unsatisfied and upset, also having a RIPPED OFF feeling. I would NEVER recommend SQUARETRADE warranty business.

When the picture went out on my TV, I called SquareTrade immediately and by the end of the night parts were being ordered for a repair. When the parts did not fix the problem anew TV was ordered and I am awaiting its arrival now.

I will never purchase another warranty thru this company. First, they couldn't find my Samsung S8+ warranty and I had to send them my receipt and it would be 1-2 days and I asked about getting something done quicker because I was going out of town and I use my phone for work and nothing could be done. Now another week later I contact the place. They said to get it repaired and they don't have the parts and won't have them till Friday. Today is Monday, anyone hear of overnight shipping? So another week. 2 weeks to repair a phone and they wonder why I am upset. Oh and they tell me today that they can send me a loaner but they will put a 750.00 hold on my credit card till the phone is returned.

I've been buying through SquareTrade for seven years now. Anytime I buy stuff, I look at SquareTrade to see if they cover it and I use them every time. Making payments is easy, and when the battery on my cellphone failed, they took care of it. I wanted to go through AppleCare and they said I would have to pay for it then they would pay me back. I just got the phone back today and I haven't sent the bill in yet. But other than that, it was fantastic. The same phone also had an issue with the sound before and we took it to SquareTrade's vendor. He fixed it within minutes and gave it right back to me, and SquareTrade took care of everything.

My 3 year old Vizio TV purchased at Costco stopped powering on. Called Costco and learned I had purchased an extended warranty. After multiple troubleshooting attempts while on the phone with SquareTrade, they determined a repair was needed and covered, and said they’d ship a part and arrange a repair service with a local repair service. I received multiple email confirmations of the appt and arranged for a friend to be there since I was traveling for work. Repairman never showed up and now I have to wait another week for the repair because I can’t miss work to be home before then. Very frustrated by lack of service and fact that none of the parties (Costco, SquareTrade, repair service Brunner) are taking proactive steps to reimburse me or my friend for this major inconvenience. Plus I won’t have a TV for another week.

My son is using the laptop and being a teenager, he's a little irresponsible and he can break it anytime so I decided to get a warranty for it. Considering the cost, I opted for SquareTrade and there was no hassle to purchase it. Then when I had to file for a claim, the process was very easy to follow. I told them that there was a problem with the laptop and they asked me to upload the documents required and it was processed quickly. I’m really happy with all the processing.

SquareTrade seemed to have the best offer like a two-year deal and everything was covered. When our phone had an issue, they were telling me to get it fixed and then, they’ll reimburse it. They’ve been helpful and professional, but I’ve never talked to the same person twice and I’m getting conflicting information. The lady said we can either send them the phone and then they can reimburse us. But then, that one person told us to try to get it fixed and send them the receipt to what we gotta pay for. And then, they said to take the phone to Apple and I'd have to purchase a new phone, then send them the receipt. New phones are not cheap to buy. If we gotta buy another phone with them, then what good is the insurance for? I bought the warranty to cover myself for situations like this.

TV developed a blue line. SquareTrade decided to replace it. No hassles, fast, friendly technicians and phone staff. TV was delivered sooner than stated which exceeded my expectations. And the TV was a new one not a refurbished TV.

My problem has not been resolved. SquareTrade has sent 2 parts, neither of which repaired my oven. It has been almost 3 weeks since I began this process and I am really frustrated with the whole experience. The people I’ve talked to at SquareTrade have all been very nice but seem to have misunderstood my problem with the oven. The local repair person they sent has communicated with them as well. He requested 2 more parts. They sent one and he doesn’t want to continue until he has both parts in hand. No sense in tearing the oven apart again if the one part won’t fix it. Not too happy at this point.

Purchased SquareTrade for my phone. This is supposed to be a painless process but it has been a nightmare. It has been over a week and I still do not have a replacement. The representatives are rude and I have spoken with 5 supervisors that give me different information. They say I am not guaranteed to get the same carrier or color that I purchased. They also said it will take 2 weeks for me to receive a check to purchase a new device, but want me to send out my broken phone first. Cancel SquareTrade if you have it. Never buying it again.

800 dollar phone... Samsung S8+. Turned in twice and refurbished junk both times. I called 37 days after instead of 30 days after for the overheating issue. They wanted deductibles again, plus 10 dollar shipping fees. People... SAVE your money. Do NOT invest in this company. They are associated with Verizon and many other large companies. Do not be fooled! They never fixed my TV either. Do not take out insurance... a waste. BIG waste!

I have a seven-year-old and if we buy an electronic device, he will somehow manage to break it at some point. It's just a matter of it happening during the warranty period or not. So I find having an extended warranty very valuable. We have numerous products with SquareTrade and they’ve always been very nice and knowledgeable.

My claim number **. I started this clam in May. I sent my computer and received it back with more damage to the top of the laptop that was not there before. The computer was not fixed so it was sent back in a total of 3 time. The issue was that there liquid was dumped on it. They did not fix the keyboard and said there was no issues found. I received the ok to take the computer to a local vendor to have it fix. This was during the last week of May. I received the computer back from the vendor on 20 June with a new keyboard. The keyboard could not be fixed.

Approximately 2.5 years ago, I purchased a pair of Bose Noise-Canceling Earbuds through Amazon. At the time of purchase, I opted to purchase a 3-year Square Trade Warranty for those earbuds. I have used and enjoyed those headphones intermittently over the last two years. About 6 months ago I started having two problems with the earbuds:

Overall had an amazing experience from the very first call to file a claim, to uploading and completing the claim process and then the speed at which the claim was processed and approved and had my claim check arrive within days. I was very impressed and will definitely use again for all my devices.

OK, so the check (warranty payment) was supposedly sent out on June 20, 2018 and now it is July 2, 2018 and I still have not received the refund check. I was told in the original email that I would have the check in about 5 days, it has now been over 12 days and I have not gotten the check yet.

The process for replacement of our phone was fast, painless and very efficient. The overall care and response was very impressive. I would highly recommend this service for anyone with electronic equipment they want to protect. This is a no brainer.

After years of purchasing SquareTrade warranties for all of my electronics, through Amazon, regardless of what retailer the item was purchased from. I was informed today while trying to file a claim that warranties purchased from Amazon are now only valid for items purchased from Amazon. Of the 3 people I talked to, the 2nd person informed that this change went into effect in February of 2015. I pointed out, looking at my active warranties on SquareTrade's website that the policy I purchased in January of 2016 - for a phone purchased from Verizon and a policy purchased from Amazon - was recognized as a valid warranty when that phone was damaged.

Send in to be repaired but not back yet. So waiting to see if all goes well when it comes back from repair. But past experience has been good so I think this will go good as well because it all started out fine after we finally got it figured out.

Purchased SquareTrade for 3-year protection plan. My product began malfunctioning so I filed a claim. Claim was denied because my "product has a manufacturer’s warranty that covers defects due to parts or workmanship, generally up to one year from the date of purchase." Why the hell am I purchasing a warranty for 3 years when "generally" I'm not covered "up to" the first year? Much like other companies that I've used, SquareTrade is quick to push the responsibility to other resources before accepting a claim. Buyer beware.

I tried to complete the process online, but it wasn’t working properly. The first person I spoke with was so helpful and emailed me what I needed to do right away. I got a response quickly the next day and called a second person who processed everything so easily and professionally for me. The whole thing took two days and then I got my refund within a week. I’ve purchased SquareTrade warranties before, but never needed to use one. I am so relieved and satisfied with the entire process that I’ll sure keep using them.

SquareTrade and Staples are NOT truthful re: full refund warranty. My refund was PRORATED by nearly 20% for a 4 month old printer. ST confirmed that pro-rated reimbursement is their policy, even though no reference to said policy exists in the paperwork received. I call FOUL to both SquareTrade and Staples.

I purchased an Abu Garcia fishing reel and the SquareTrade warranty came as an add-on with the package deal. I've been covered for a couple of months now and I've not had a bad experience yet. I'd definitely recommend it.

I was having trouble with my TV shutting off. So after ruling out a cable company situation, I called SquareTrade to put in a claim. The gentleman that answered walked me through every step to get my tv to work again. He was patient, polite, and spot-on with his tech advice. I can’t remember his name, but a big fat thank you to him!

I had such an amazing experience with SquareTrade! They dealt with my situation right away and so efficiently. They were easy to contact and got right to the point. I was amazed how they really were true to their word and refunded the whole amount of my camera, plus what I had paid extra for the warranty. I also appreciate how they were so quick in a response when I had by accident mailed my memory card to them. They overnighted it right away to me. Thank you!!

Well there was a man with an Australian accent or other. Kyle helped the most out of anyone I spoke to. Let's start off with my experience and what happened. I had an afterglow controller it was broken straight from the box. I had waited my month to 3 to take it back to Target so that was off of the menu. I had remembered I had purchased a SquareTrade 2 yr warranty. I called once or twice a month to get an answer.

My LG TV had a couple of burn-ins on the screen. Followed up with SquareTrade about my warranty and before I knew it, I had a replacement in the mail. Steps to replace my TV were easy and quick. Very satisfied with the outcome and I will definitely recommend their services to a friend.

They were super in helping me! He was very kind and a useful in getting the process started for me to have Kiera’s surface fixed! The SquareTrade staff has helped send the email to for me to send it back!

TV had no picture. I called and they decided I needed a new TV, and I was called the next day and the new TV was delivered. Very Good Company, easy to work with, and very nice people working there. They understood my problem, and quickly made the order for a new TV. No problems at all.

Wonderful service. Very prompt. My printer failed to respond properly to the command to use regular paper and kept telling me to fill the photo tray. I tried everything I knew and it still did not respond. Thus I filed a claim and bought a replacement printer. Thank You.

I am ever so grateful that SquareTrade honor their protection in a timely manner. Only wish they would cover the taxes I had to pay out also. I will replace and add insurance again. Oh also glad it's affordable.

The customer service I got from this gentleman but I don't remember his name it was amazing. He help me upload my receipt when I emailed it to him. Great experience. I got my phone within two day due to a trip I had to go to. Thank you.

It has been a long time since I sent my computer in for repair. I promptly did everything that was asked and even had to go resubmit information that was already on my account which lengthened the whole process. After all of that, I got my computer sent out and was expecting it to be repaired in 5 business days and sent back to me. I realized that I had liquid damage (ADH-covered in my plan) and that it might take longer than expected, but I was reassured that I should have my computer back before I start travel for my job. I got a email from SquareTrade informing me that the repairing process might take another couple of days. I got this email about 10 business days in and I still have not received my computer. At this point I was starting to get very frustrated.

I was distraught that my machine was broken but thankful I had purchased the extended warranty. SquareTrade was kind and very helpful. My claim was approved within minutes and taken care of in a few days. The process made deciding on futures warranties a little easier.

Dissatisfied with the product. I bought the product (printer) at Staples. The product was approved for the replacement but I had to have a copy of the receipt. I lost the receipt last year. I could not find it. SquareTrade would not honor it without the receipt. I had all the information, contract number, cost, and model # and it was approved but I had to have the copy of the receipt. Last month I found the receipt and I emailed SquareTrade. I received a reply that I would be contacted in 24 hours but that did not happen. I contacted them a month later.

I sent in my laptop to get a broken screen repaired. THEY sent it back with the screen repaired, but somehow my Cooling Fan is now unplugged. Instead of waiting for the 2-3 weeks for SquareTrade to fix a problem THEY created, I plug it in myself, only to find it is now running incredibly noisy. Maybe SquareTrade would be a LITTLE bit magnanimous, and allow ME to fix their error? "Nope, send it in again, sucker."

I purchased a Vizio TV from Costco Model #58UD3 for almost $800 from Costco. The picture went out on it, it turned blue. Anyways, I submitted pictures for SquareTrade as requested and I was told that if they can't fix it, they'll replace it. So I'm thinking they'll replace it because the last rep I spoke to said he thought so. I'm absolutely livid because they offered to replace it alright! For a smaller size and a much lower quality! My TV cost me $800 and they offered me a TV that was a misnomer brand and/or was half the value of what I paid. I feel totally deceived not only by SquareTrade but also by Costco. I've never had such a bad experience on a warranty and I am calling Costco tomorrow! I am so pissed to see that what they offered me was some old model/brand type of TV (Sharp and Hisense). Yup, the cheapest thing around!

First was delay in reaching tech on their hrs; you did not have extended hrs. Second, told getting Sharp TV as replacement vs Vizio purchased. Then one wk later, told that was not available and offered different TV, could possibly be refurbished. I feel getting the protection plan was such a false sense of commitment as when one purchases thinking if need replacement will get same product. Did not like how long it took to get replacement.

Kid broke dropped my phone. Y'all were so fast to get a new one to me. Then husband fell at work with his in his pocket and his broke and y'all did that one too. Thanks so much. Will recommend to friends.

I bought a chair from Office Max and they asked if I wanted to buy SquareTrade's extended warranty, but there was no pressure to buy it. When I filed a claim, there was a menu of choices and what I chose was the only one that really fit the category. However, I got a return message on the computer that my claim was denied so I called SquareTrade. I explained the situation and then it was covered. I will have an extended warranty every time I buy a chair.

I submitted a claim for service on an Apple iWatch, Series 1 purchased 6/27/16. I bubble wrapped and packaged my watch in excellent condition sent via FedEx as instructed. I received an email communication that my watch had physical damage. I contacted customer service to inquire and was told the technician who audited the watch stated it had a cover broken off with glue on it that Apple does not use and the technician took photos to prove it. I promptly refuted that claimed. I stated I sent a perfect watch with no damage… not even a scratch as it has always been encased and with a screen protector in place. Any damaged would have occurred at YOUR facility. I requested video proof of the intake of my watch to prove that it was properly packaged and received in excellent condition.

SquareTrade warranty was offered to me when I got my cellphone. Paying for the warranty was not hard because it came with the bill, which was automatically added in. Unfortunately, the phone broke and we had to return it. Even so, they sent a new one out. The process was easy and not confusing. My buddy has a phone as well. We're under the same plan. I just stuck the phone in the envelope and sent it back. But with my friend, it had a little card he had to fill out with his name, address, and the reason why he was returning it.

I was hesitant to make the claim due to the experience I had on a prior claim with the same piece of equipment. To my surprise, the fella was very helpful and the experience was hassle free. Wish I could say the same about my piece of equipment...

I have talked to several people, they tell me to reset my LePan tablet back to original. I cannot do this because it won't turn on. Still no results on what I'm supposed to do now. I would like to get this taken care of.

When the manufacturer refused to honor their manufacturer's warranty (because I ordered it from Amazon and not from their 'approved' seller HSN), SquareTrade stepped up and did the right thing, covering the cost of the item that had failed. They went above and beyond. I highly recommend SquareTrade.

Their 2 tech support was excellent, he gave me some information that I needed to know. He talked to me in English, He understood my problem with my computer. He explained how to fix the problem. The tech support I have had before was ok, but they could not understand what I was explaining to them.

I was pleased with the process initially, but since I shipped my computer off almost three weeks ago, there has been no communication with the exception of the computer made it. I spent a significant amount of time on the phone contact your company and being re-routed several times to ask about the computer. So far it has taken about three times longer than I was told initially. I still don’t have my computer, don’t know if it’s been repaired or when I’ll have my computer back. Not happy.

Your website was not working correctly, so I called the 800#. The young man was GREAT! Within just a very few minutes, my claim was done, we received the new phone in 2 days, AND I sent the damaged phone to you in the envelope you sent. Excellent experience.

Daughter broke the screen on her phone on Tuesday and within an hour the repair was scheduled, the return label emailed to me. The CSR went above and beyond to assist in a stressful situation. The phone was back in daughter's hands by Friday. Couldn't have been easier. Perfect service.

Courteous/claim handled expeditiously. Telephone answered promptly. Representative was professional, friendly, explained process to achieve high level of customer confidence in the process. Thank you claim processed immediately. Would definitely use service again. Representative answered all of our questions, very likable and friendly.

When previous repairs done no indication of cost to repair given. When called SquareTrade for another repair they told us coverage was exhausted and said we would have to purchase new plan for repair. We called back to purchase said plan. Five minutes later and were told that was not possible. We talked to manager after holding for a considerable time and got no satisfaction.

I am very pleased with the way my claim was handled. I will definitely purchase SquareTrade in the future. The representative was knowledgeable and attentive to my situation. And I received a check in the mail to cover my loss.

Replace TV under warranty that went bad. I gave it four stars because your people are very good, efficient, and friendly. Furthermore, your communications are excellent in so far as keeping me posted. The only three points I would make to improve (and earn five stars) would allow those putting in a claim talk to one person, cut down on the time it takes with the tech, and most important give a warranty holder a choice of TV’s as it appeared to suggest would happen in the material that I read.

My phone's on/off button became less efficient making it difficult to turn the phone on and off. I went to our local Target and Kenyta helped me, she connected with the carrier rep and also connected me to the person who would then authorize a new phone to be sent to my home.

I spent too much of my time going back and forth for 3 days about not the right paperwork. I bought my television on eBay and going back and forth with SquareTrade was driving me crazy. I didn’t understand what the problem was.

Between the time that I notified SquareTrade there was an issue with my TV, to the time that I received my replacement, was approximately five days (and two of those days weekends). There is very efficient at what they do, and would absolutely use them again.

You guys are so helpful and so nice and timely about getting things done. Thank You! You hold with me on the phone and answer all my questions and concerns about my return and how it'll get fix and when I'll get it back. Thanks again!

It was a frustrating experience. I first contacted SquareTrade May 29th. For your warranty department to tell me I had no warranty. I then had to send multiple emails of my original receipt. With no response, in order to get a response I had to call Sam's club corporate number. Then within an hour I got a response. Purely poor business practices. Then it took a week to get a tech out to install the replacement parts that never arrived. So I waited days for a tech that was waiting for parts that wasn’t coming... again... poor business practices. I finally got my new TV that does not have enough hdmi ports. My old tv had 5 hdmi ports replacement tv has three... comparable replacement???? But I have a tv, just not one that will run all my components. And I was without a TV for 22days.

Broken headset - Initially they said it was not a covered problem but I disputed that and pointed out why it should qualify. They reversed their initial decision and made things right. They send a check to go ahead and get a replacement item. I had requested the item to be repaired initially.

The customer service representative addressed my issues and promptly resolved my claim. I would recommend this insurance and will use in the future. Until now, I had never used this insurance on any products purchased. Got a check to cover my expenses.

I thank you for your help in taking care of my problem with the Android Tv Box. I got the refund & purchase another box yesterday with another SquareTrade Warranty Which I believe talks for itself because you guys are so good and I was very happy to deal with you and deal with you again so you will be getting all my business what I do with Amazon that needs to be warranted so I do thank you again and I do appreciate all your help. Thank you.

A bit confusing at first but the people I talked to were great to deal with. I will definitely get warranty on anything I buy through them if available. Took great care of problem (television). Very happy. Process wasn’t bad at all just had to verify problem.

While waiting for approximately 3 months, all the while wasting hours of my time trying to work with this company, I updated my credit card information in your system. I was hoping maybe you could refund me there. Instead you charged me $59. ** awesome. The person I spoke to couldn't see it on her end, so she couldn't do anything. Now I'm waiting for $518 instead of $459. I can't really express how much I dislike this company. I talk about it in my classes. Where I train Customer Service for a living.

I now purchased a new Staples Shredder (6-10-18), and also purchased SquareTrade protection for 2 years. I have my receipt. I am awaiting your paperwork or online info to complete my application for the new coverage. The refund for the old shredder that broke down was received just a few days after I called in my claim.

Tablet problem. Power plug connection not staying and system power died quickly. I called and person I spoke with asked for details of the problem, and then gave me what is best to do, and off it went to SquareTrade, via FedEx, and is being taken care of.

The power ride on toy stopped working. My grandson is in love with this car. I called SquareTrade to get it repaired but the nearest shop was over 100 miles away REALLY!!! The rep for SquareTrade informed me that they were going to give me a full refund because the travel for the repair was unbelievable. All this without a fight. Such a relief.

I got the SquareTrade warranty for my laptop computer in case it breaks. That happened with this item too many times from my experience from the laptops. I had a little problem and they fixed it. About four times they returned the money. When they gave me money back, they promised to return the parts but they didn't do that. But the warranty is working. You just have to talk a lot of time with somebody.

This company's customer service is weak. After fighting with the annoying phone tree, I got transferred several times between the same two departments. I was asked for the same information every time I spoke with someone new. They also seem to find a reason not to cover your items. Second claim in 3 years and unfortunately, "We are unable to assist you at this time sir."

I bought an HP Officejet Pro 6968 on 03/08/2017 with a 3 year extended warranty. I am now having problems with it. Apparently, many others do, also. In the HP website are numerous complaints of failure shortly after one year. I went back to the Staples Store from where it was purchased. They verified the coverage and gave me contact information for SquareTrade protection plans. I went online, created a log-in account and filed a claim. Afterward I was instructed to send a copy of my receipt. I have been unable to log in again. It does not respond numerous times; then lets me in until I type in "Staples." It then directs me to the log in site again. Very frustrating. They should be able to verify the purchase based on all of the information that I already submitted from my receipt. I'm not even sure I can sent in the receipt electronically if I CAN get into their site! Sounds like a cop-out on their warranty!

The screen on my high end Series 8 Samsung TV has started to fail. Fortunately I remembered that I was on year 2 of a 5 year SquareTrade warranty. They recognized the issue and offered me a replacement. Unfortunately the replacement was for a featured down 6 series Samsung TV that is aimed at the value rather than the premium segment of the market. After escalating, I was offered a newer 6 series TV, which still misses some key features such as backlighting and precision blacks. These were key features I had sought after and paid a premium for. I am still working with their resolutions team (day 7) and hope they'll make this right, but so far the replacement offers have been disappointing. I hope they'll give me a reason to change the rating on this review.

The customer service rep was extremely friendly, patient, and explained the process in great detail. I was not excited about having to submit the claim but your rep made it as painless as it could be. It also sounds as though the repair is handled very promptly as well. Highly recommend.

I was very happy with the service we received all the way thru the process. Everyone was helpful, clear and got me to the next step. We are scheduled to receive our new TV on Monday. So far so good...

Your customer service was very professional. They determine my TV cannot be fixed and they offered me a full refund. I received my refund in 5 business days. Great service. I would definitely recommend SquareTrade to all of my associates and Friends.

On my claim, I have made 4 calls to clarify my claim. You have requested copies of my receipt. I have sent it to you first time when I purchased the plan. Now every time I talk to a customer service they request it again. Even after on my telephone call that they say it was received they still request a copy. I do not understand the issue. I am a long time customer and have never had an issue.

The Square Trade representative asked a number of simple questions on the phone to determine what the issue was. After that he described that I would get a check to cover what I had paid for the printer. A check was sent to cover the non-functioning printer that had just gone beyond manufacture’s warranty.

Received prompt service from a friendly representative. I received a replacement phone as promised fast. When I called to ask about how long it would take I was told two to three days and I did receive the replacement phone as promised. Thank you very much.

I purchased a RE Audio SXXv2-12D2 subwoofer from Sonic Electronix back in May 2016 and I also purchased the SquareTrade 3 year warranty for the subwoofer as well. My woofer went out last week and I called in to SquareTrade to use the warranty. I mailed it in as instructed. It was received Wednesday and today I get an email stating that they cannot repair nor replace the item because it was used beyond manufacturer expectations. That definitely is not true because the box was built based on specifications obtained from the manufacturer and the amplifier has less power than what the subwoofer uses and less than maximum output.

I dropped my cell phone and was very pleased each and every time I spoke with a customer service agent on my claim. They were knowledgeable, patient, courteous and assured me my claim would be handled quickly after we followed each of the steps in the process. I am pleased to inform you I received my refund check (as phone could not be fixed or replaced) today. Thank You SquareTrade for doing what you said you would and being VERY PROFESSIONAL too. In this day and age this was very refreshing. Thank you again!

You all helped quickly and there weren’t any hoops to jump through. From start to finish it took 9 days for my tv to be delivered through my front door. My experience was what every wishes they received from an insurance claim. Thank you!!

Great experience overall and happy with end result of the claim progress. Although it did take quite a bit of time to receive the check for the refund. Great, good job, awesome. Thanks. Will purchase again. Love SquareTrade. Thank you for the full refund.

I truly appreciated the prompt response when I called with the problem my son was experiencing with his laptop. This is my 2nd repair and the service was fast and efficient. Thank you! I will not hesitate to use your service again if or when needed.

My cellular got screen damaged. I did only one call to got at one's customer service. After my explanation I got at ones a help-support, told me I have waiting up to 5 days to receive a new phone - it was Friday. On Monday or Tuesday I receive a new phone as a special delivery a free of charge.

I needed some warranty service done on my bicycle, but my warranty had expired by only 2 weeks. SquareTrade was willing to extend my warranty by 2 weeks so I could get the work done! So happy with their customer service, too.

My S8+ is cracked on the front and back glass, along with some cosmetic damage to the bezel. The recommend repair shop couldn't fully repair the device, so I contacted ST to find the next steps. Water resistance is a crucial feature/functionality of this device, but I was told repeatedly that it's impossible make whole because water resistance somehow isn't a feature or functionality (see 'contract.png', Section 5.C). I asked to speak with a supervisor twice, was put on long holds twice, and both times the same rep came back with the same run-around. After much wasted time and never actually talking to a supervisor, the best option offered is a check for FMV followed by revoking my contract "because it's a new device." But I already got a new device from the previous replacement - how is this any different? This has never happened in my other interactions with SquareTrade.

Our Vizio TV went out all of a sudden. I called Costco/SquareTrade to see about repair or replacement. SquareTrade got parts sent to us then scheduled a technician to come out. One of the parts did the trick (power supply module). The technician completed the work in about 30 min. We are very happy with the service we received.

People at customer svc. were exceptional - patient and concerned about my requests. We were able to work together to accomplish the task (LG TV--sound options). The options were rather sophisticated which needed the expertise of customer service. I know that I can rely on them if future issues arise.

Purchased an iPhone 8 from Target on 3/13/18 and purchased a SquareTrade Warranty with it. When I was sold the warranty I was told it was a no deductible plan. I have now broke my screen and called SquareTrade to which they wanted to collect a $129 deductible upfront. Then when I questioned it they said I would have to pay to have the phone fixed and then they would reimburse me the money minus the deductible. I kept saying that my plan had no deductible and he finally said that if we could get Target to say that they would honor it this one time. He of course didn’t put it in the notes and Target has admitted they gave wrong information to the SquareTrade rep for the store to which SquareTrade doesn’t care. They said that is the plan and that is it. I have never been more upset with a company that it seems like doesn’t care.

I got a warranty from SquareTrade for my child's video games, toys or Babies R Us products since it's the only warranty company that Toys R Us offered. Their reps were pretty helpful. Sometimes they offer the warranty and sometimes they don’t, and it all depends on the different team members. It’s a one-time payment when you purchase the product and making the payments was not difficult at all. They give you 12 months or 24 months for the warranty. When there was a malfunction on the item on the electrical component, I reached out to their customer service team and went through the online claims process. It was simple and quick. SquareTrade is reliable and at the moment, they don't offer theft and loss but it would be really convenient for customers.

In the past I have great experiences with SquareTrade. That all changed with this last claim. Called on Friday June 1st to submit a claim for a damaged iPhone. I paid the deductible and was told that the claim would be processed. I was then told that the claim needed further review. This review could take up to 24 to 48 hours. Two days later I received an email as that stated I needed to complete a trust form. I have never in the past needed to complete such form. It was basically a form stating I wasn't lying. Fine I send it back.

We bought a Samsung S7 phone on May 29, 2016 in COSTCO along with SquareTrade warranty. For the past few months the phone battery got into a problem and I filed a claim on May 8. I was told that to reset factory settings and I did all that and the problem persisted and it even got worse and I called back on May 21st. I was said that I have to pay deductible of 80$ for authorized service center that SquareTrade recommends. I was said that I can repair the phone in any service center and send the bill that SquareTrade will pay the repair cost minus the deductible. BUT, I WAS NEVER SAID THAT PAYING THE DEDUCTIBLE ONLY STARTS THE OFFICIAL CLAIM. As I planned a vacation by that time, I thought I could get back thinking that I already filed the claim so warranty would not matter.

I bought two items on Amazon and added SquareTrade plans. I decided I didn't like the items and returned them to Amazon. I went into my SquareTrade account and cancelled the plans. I then bought two of the right items on Amazon and added plans. But when I went to my SquareTrade account, all four plans were there. I then opened a chat session. The first thing I you have to do is to enter all of your information. Okay, done. But guess what the first thing is that the chat agent asks? Yup! All of the information that you just entered! They don't respect your time. So I closed the chat and am working with Amazon for refunds. I will never use SquareTrade again.

I purchased a 3-year warranty in July of 2015 for a laptop. I've purchased many SquareTrade warranties with happy results over the years, each time bringing the item into local repair shop or the Apple store for repair. In this case, the case to the laptop will not close and we needed to get it repaired so my son could continue to use it for college coursework. I was told that I do not have the option to get it repaired locally because the terms have changed. I would need to send it in for repair. SquareTrade does not seem to be honoring the warranty I purchased 3 years ago, which gave me either option for repair...

Battery in old phone failed to keep old phone charged up. I had a very "great" experience with SquareTrade. They were very courteous, and so, so prompt regarding getting me my replacement phone shipped to me. Thanks, SquareTrade so, so much! It has been an absolute "pleasure" doing business with SquareTrade.

My iPhone screen cracked. I called SquareTrade. They said send it back. I did. When I got it back it look like I went online and got an off-brand iPhone from China this is unprofessional. The screen flickered. The home button moved. The back had a off brand backing on. It no longer had the Apple logo which i had no idea why they would touch that when it was a crack screen issue so I took the phone to my local Apple store they told me this phone had no Apple products in it. The screen didn’t even fit. I’m so outraged in my life of living I never wrote a complaint on no one but this is not right. I work hard and to send a phone to be fixed and get something worse back than when I sent it. I really hope they will fix it correctly the second time and I do have video of the phone.

Great communication and quick delivery of my new phone after cracking my phone. Originally they were out of stock of my phone type but they got ahold of me a replacement with get 3 business days. Would definitely recommend doing business with again. Hopefully I don’t have to but it’s great knowing someone will go to the extent they did to take care of the issue.

For a $6000 worth of photography equipment and only two items -- the body and the lens, purchasing a warranty was kinda like a no-brainer. Purchasing the SquareTrade warranty was very simple and easy. I had a water damage issue with my camera which took them six months to resolve. I felt like I was getting finagled and hassled the whole time. I had to be on top of them to get my warranty back. They made it very difficult.

The agent who helped me was very courteous and friendly. He helped me and explained to me in details the process. I didn't realize how easy it was to submit a claim and to receive the check in a timely manner. Thank you!!!

Once I was able to get the correct info/serial number, the process was very efficient. Would totally purchase an extended warranty through SquareTrade again. Even the people I spoke with on the phone were helpful and cordial. Overall a very pleasant experience for a not so pleasant issue.

First made claim on 5/16/18 very nice and proffessional. Was going to have a rep call us to come fix. Was ordering a power supply for Printer and would be in touch with us within the next 48 hours. Well it is 6/1/18 and still haven't heard from anyone. Have called and talked with SquareTrade several times and everyone was nice and professional but still no resolution. Here we are with a warranty and no printer almost 3 weeks later and if someone would just let us know something it is as if they are waiting for us to call to get the ball rolling again.

May 21 a message from SquareTrade indicated that the laptop was received. Quote from email: "Our product specialists will assess and begin to repair your item. Most items are repaired within 2-5 business days of when we receive them (possibly longer depending on availability of parts) and returned to you within 2 business days of being repaired." It is now 8 business days since the 21st and I have not received a single communication regarding status or shipment targeted date.

I purchased a 65" Vizio TV from Costco in 2014, along with the SquareTrade Warranty to extend the coverage for a total of 5 years. Well of course, the TV breaks down, and so begins the process of filing a claim - getting into my account, locating the device, logging the issues, getting it closed out before it's resolved, having to call, reopening the claim, going thru resolutions, taking pictures, uploading - overall several hours of my time. And guess what? That's right, just like insurance companies, they reject your claim!!! I thought I was buying a 'bumper to bumper' protection plan - instead they call out the fine print that you don't get when they ask you if you want to purchase the protection plan. Arggh! I am so mad! I'm out $1350 when I thought I was covered!

We purchased a tablet pc 21 months ago, and at the time of purchase, purchased a 4 year warranty with Square Trade. We have had to send the tablet in 4 times for repairs. It is continuing to have problems, so we contacted Square Trade and were informed our warranty was no longer valid due to the cost of repairs already put into the tablet. Never mind that we paid for a 4 YEAR warranty, it has become too expensive for them to continue to honor the warranty purchased. We have spoken to several customer service reps, and they refuse to allow us to speak to a supervisor.

Dropped phone on hard surface and would not start up again and would not take a charge. Quite pleased with replacement phone and the expediency of replacement. Keep up this excellent customer service. I highly recommend SquareTrade to all my friends.

My screen cracked when iPad fell. The claims department immediately handled the claim and brought me through the process. In the course of 8 days my iPad has been returned to me and is repaired and working. Thank you for quick, accurate work! I highly recommend your protection plan!

Had a accident while on a fishing trip on 12 May 2018, needless to say, my phone was destroyed by water. Anyway, called my carrier and they directed me to SquareTrade and with promptness and professional assistance I had my phone and back in business by Wednesday 16 May 2018. Thank you!

I love that the shipping was 2 day to get them my watch and I receive notices through out the process. And we were able to close the claim very fast. When I buy another watch I will get another extra warranty for SquareTrade.

Easily resolved via internet and email. No annoying phone calls and holds except on initial call when I had to provide info from receipt. Used electronic invoice info, but agent kept pressing for hard copy receipt which I could not locate. Being reimbursed eased my initial frustration.

HP Printer print head problem - There was no difficulty dealing with this as information was asked for, given, and a check for the claim mailed to me. Your rep was very patient with me, and the claim handled to my satisfaction. I will recommend this insurance to my friends and family. In fact, I bought another policy with my new printer. Thank you.

Target sold me the wrong type of coverage (SquareTrade does not cover physical damage on televisions, they only cover physical for electronic devices... i.e. smart TVs are not electronic?) and also at the incorrect price point. After allowing me to haul the tv to the original store and back (as I was informed I must have the device plugged in to complete the claim) the SquareTrade associate then explained to me the warranty wasn't valid at all because of this and the only thing they would be able to do is refund me what I paid for coverage. The multiple apologies unfortunately did not help cover for the false advertisement on the original brochure for their plans I kept with my almost 2 year old receipt, and also shouldn't make a mistake made by them or a business associate a responsibility of a customer.

They went above and beyond to make things right after my sons toy stopped working. The gentlemen I spoke to was knowledgeable and extremely kind. I had gone through a four hour ordeal trying to find manufacture info and kept coming up unsuccessful. It was until I actually spoke with SquareTrade on the phone that the issue was resolved. I would highly recommend SquareTrade to any consumer.

Your rep was the best of any and all reps I have ever had a conversation with. He was prompt, and very courteous. He understood the problem and jumped right to the solution. All was settled and I anticipate the warranty check soon.

I called SquareTrade because my son's bicycle pedals were coming loose. Also, the brake line broke, and the pads fell off. They were very understanding, and rectified the situation immediately with a check for the replacement. The online claim did not accurately fix my situation, so I had to call the toll free number. It was pretty effortless, and I would definitely add the SquareTrade protection plan again to another product.

Filing A claim was very easy, but it took forever to process and get A television replaced. We decided to pick up our television because delivery was going got take another week. T.V was a totally different brand and very difficult to program.

Very happy with the service all around. The speed of repairs, the communication of where this were, and the job well done. Also the tracking was a great help to me, it enabled me to manage my time. Thanks very much.

My cell phone had fallen onto the hardwood floor as I was placing the mail onto my dining room table. Although I made several calls and several visits to two different locations for my repair to my phone. It eventually was repaired to excellent working condition at the Village Apple Store. This seems to be directed towards Taylor, and others were helpful along the way. Jeff, Gene Carlos, Kelly, Winston and Alexis. Thank you SquareTrade!!

The broken phone is a Samsung Galaxy S5 and has been replaced with an S6 which is higher than 5 that your representative claimed upgrade. But S5 is a waterproof phone and S6 is not. That is not an upgrade. That is the reason why our family skip S6 during purchasing new phones. I even asked for a supervisor. Not to mention it took a while to process this replacement. Now I am just waiting for further instructions per advice on the last representative.

Refurbished phone. After loading everything the phone had issues. I worked with another provider and Samsung to fix problem within two days of activating phone. Could not be fixed. Square Trade said it was not their problem and transferred me to a different provider. I now am dealing with them to get a working phone. Very poor service.

From the start, the customer service was top notch. He was very knowledgeable and fixed my claim for me. I received emails all along the process to keep me informed on the status of my claim. Also the process was very quick. I received my warranty reimbursement within a week of my inquiry. Great Job!

I really appreciated how easy the warranty process was for the problem I experienced with my TV purchased at Costco. The service rep was helpful to troubleshoot over the phone and understood the problem, and the emails from SquareTrade were useful as well.

The battery and plug were never addressed, it still won't let me update windows. The tech I talked to didn't fix it and didn't call me back. I am an artist and rely heavily on my computer. I lost thousands of dollars while waiting for my computer to be not fixed.

It was "Fast and Easy" to find a shop to fix my screen and got reimbursed. I was pleasantly surprised. Been with ST for 6 yrs and I always worry when things will head south. Keep it ST!! Great job SquareTrade.

My experience was very pleasant it was not confrontational at all. Everything went so smoothly I had to question rather or not the shredder could be replaced. The wait time of knowing what was going on was very good and I knew before 24 hours had passed that the shredder would be reimbursed. The check arrived without delay. Thank you.

From the first phone call to delivering within 5 days of item being sent to you, I've been very impressed with the way my claim has been handled. The first point of contact was very helpful and the emails updating me on where my item is have been very helpful. Great job. Thank you.

I purchased an extended warranty from Amazon when I purchased my pump motor about two years ago. The pump motor has seized up and I submitted a claim to Squaretrade which they processed and approved almost immediately and paid me the full amount of the original motor... which was outstanding!! Highly recommend SquareTrade. Their customer service was outstanding and they truly stand behind their policy!!

I received excellent care during this process. The customer service was excellent. I was given the best representative who was very helpful and understanding. This process could have been very lengthy but they made it a very quick process. So I thank you training your staff to make the customer first.

I bought a TV from Costco back in 2016 and added a square trade protection plan on top of that. I had an issue in my TV few days back where a small dot appears on TV and I see a vertical and horizontal line in TV. I called SquareTrade for the issue and discussed issue with them and they asked me to send pictures of TV. They also confirmed that they will let me know the resolution in 1 business day. After sending pictures, I sent mail 2-3 times about the status and they never responded. I called them yesterday and somebody said they have already rejected claim by saying physical damage and they never informed me. They do not respond on mails and you need to call and wait for their representative. I don’t know what’s the point in buying square trade protection and I would never recommend anyone to buy SquareTrade.

I have been requesting assistance on a defective backpack that we purchased in 2017 and STILL HAVE NOT rec'd ANY C/B'S- just BS auto replies! I get the constant runaround and am VERY DISAPPOINTED BECAUSE NOW TWO OF THE BACKPACKS WE PURCHASED ARE BROKEN. Why did we even pay into this if you aren't holding up your end of the bargain???!!! I would request a response back ASAP.

In 2014 I purchased a Vizio 65" 3D TV at Costco. Along with the TV I bought the extended warranty for 5 yrs total from SquareTrade. Not too long ago I started having issues with the TV. I called SquareTrade to file a claim. I sent the appropriate documentation and my claim was approved SquareTrade Claim [**]. At that point they said they would replace the TV. They sent me an email with the replacement TVs they offered. They are nowhere near the same as mine.

I've had eight SquareTrade warranties over the year. The first time that I ever filed a finite claim was today. When I contacted the agent, I provided every potential piece of information. My claim was valid, and the agent confirmed this. HOWEVER... SquareTrade told me that they failed to receive my receipt in November of 2015. Historically, they've mailed countless verification notices when they didn't receive the receipt. They didn't this time because, let's be honest, they got the receipt. I can tell it by the fact that the applicable link shows as clicked in my Gmail browser. Said link also goes to a broken page now. In other words, they don't even use that system any longer, presumably because it was flawed.

When I bought the TV, they were offering SquareTrade at Costco as an extra warranty. I asked the salesman what they covered and how well they covered it, and it seemed like a good value. So I bought a three-year plan for my TV and I paid the whole plan upfront, so they just wrapped it into the sales price of the TV. The TV came with its own one-year warranty but it didn’t start messing up until after the year we got it. The claim was pretty easy. I just called the number, and then I did something online. Then I talked to them on the phone and told them that the TV was turning itself on and off repeatedly and I had gone through all of the reset steps. So they sent me the parts that the technician needed, made an appointment for a technician to come from 60 miles away. But as soon as I hang up, the TV corrected itself. So I called back to tell them and they said that they would email a label so I could send the parts back at no cost.

I purchased the SquareTrade extended coverage for a robot vacuum. Their ad shows a phone dropped in a bowl of cereal/milk so you would think accidents with liquids are covered right? Not so much. The fine print pretty much precludes everything. I think they make money off folks buying and forgetting about it. The vacuum hit a water bowl and sucked up a bunch of water. I cleaned it as instructed and it functioned just fine for several months. They are claiming there is water damage and won't repair OR replace. I have emailed them several times for a follow up and they have yet to reply.

I'm not sure if this response will be attached to my earlier review, but if not, I would like to say that I had an issue with SquareTrade on a warranty issue. For a while, it seemed as if I was getting nowhere trying to get the situation resolved and get an item either fixed or replaced. The day after I wrote the original review, I received a phone call from an associate at SquareTrade who had read my review and looked into my problem a little deeper. I was pleasantly surprised to find that not only had they come up with a fair and equitable resolution, but also went above and beyond what was contractually required to "make things right." I now have a little more faith in believing that this world just might not be as bad as I thought it was. Thank you SquareTrade, for doing what is right.

I purchased a warranty directly through SquareTrade for a TV 65uf8500 (3D) I bought at a local electronics store. The TV had issues with the picture. They came 3 times and replaced several parts and the issue was never resolved. I called back and they said they would replace. They offered the lowest end TV possible. I asked if they could cash out so I can pick the TV I want and not worry about the TV disappearing from inventory. They denied the request. All TVs offered are older models and one shows discontinued so I'm sure I will get a refurbished item. I've experienced way too many issues with refurbished products so this is why I would like to get my own TV out of a store.

UPDATED ON 11/17/2018: Be aware that when you purchase a SquareTrade warranty that when your product breaks down they will not repair it. The product a Samsung tablet was sent to them months ago and they sent it back worst off then it was when sent to them. The operating system was removed off of it and the problem with it not charging was not fixed. I receive a phone call from them saying if I sent it back in that they would attempt to try to fix it again. I put in a claim and was told that I have to repair it myself. So much for if they cannot repair it that they will give you the money back.

Have been happy with SquareTrade. They have been very helpful and have done what they say. They will walk you through the process to get your item to them for repair. They will keep you updated every step of the way from the time you mail the item to them until you get it back.

This is an awesome scam. Buy a three year warranty for $149 to cover a mobile phone. The phone has problems in 2 months. They are "unable" to fix the phone after paying the $100 deductible. They now send a check to buy the old phone for $520. Sounds good so far, right? They just bought the phone, minus the deductible and plan cost for $271. They now have the phone that they can refurbish and resell. Meanwhile, my 3 year warranty that I bought is cancelled after only 2 months of use. I would have to purchase a new plan to cover the new phone that we paid $850 for! They refuse to honor the 3 year plan I purchased from them on the new phone!!! It makes much more sense to pay your carriers small monthly fee and whatever happens on whatever phone is always covered. SquareTrade is a SCAM! 3 year warranty my ass!!!

SquareTrade is by far the best insurance company I've ever worked with. I have now filed two claims, and both were amazingly quick, easy, and painless. I got my phone fixed and reimbursement check within 3 days total. I reached a real person in customer service quickly each time I called. Each representative I spoke to was patient, kind, friendly, and very helpful. I have been truly happy with the high level of customer service I've received.

I am very happy with SquareTrade. Everyone I talked to was very professional and knowledgeable. The response time was done in a timely manner. I feel that no one wants their items to break down but thanks to SquareTrade getting the item fixed by troubleshooting or replacement was quick and painless. Thanks.

Received replacement phone. Rep very good. Was on phone and explained the problem and he told me the options. We discussed the problem I was having and he told me what my options were. I thought about and decided.

Thanks for your help and the quick response and professionality, I am really happy dealing with you and I intend to deal with you in the future too, I will tell my friends about your magnificent services and fast response.

Broken printer. I was taken care of very quickly and efficiently by the phone staff with SquareTrade. Also I received my reimbursement promptly. I would recommend SquareTrade as added insurance for electronic products. The woman I spoke with on the phone was very understanding and kindly processed my application.

I purchased the plan with hopes that it would cover my Fitbit only for it come back and say that I didn't have coverage for physical damage. Which was untrue. The casing around the Fitbit came off but the unit still worked. Still not covered. I believe it was just a matter of not wanting to replace it and only wanting to repair. I was told of a refund because I purchased it for 3 years. Still no refund. Please send my money back. Thanks.

Your service representative was obviously familiar with the potential reason for the buzz in the sound system. She tested a couple of things similarly done by Costco Concierge, then directed me to settings to be adjusted, which to my significant surprise took care of the problem. The adjustment actually took care of another issue of the central character speaking Parts not coming through the central speaker. Two problems resolved in one contact. We were very pleased. Thank you.

The service was excellent and the refund was in my mailbox in 5 days. The gentleman that help me was very kind and knowledgeable regarding of what I had to do, at my age over 79 you are a little antiquated? I am very, very happy. Thank you.

LG TV screen flickering. I was very pleased especially with the professionalism and friendliness of the technical representative. She was patient, skillful, and attentive. This SquareTrade transaction process was extremely smooth and professionally designed. The total process worked perfectly and my new TV arrived in a timely manner.

My contact with SquareTrade was professional and expedient ln services. Thanks for the quick turnaround. I would certainly buy the insurance again and recommend it to my peers. My personal idea is not to buy insurance but because this was a floor model I chose to back my protection.

DO NOT purchase a warranty from this company. We bought a fairly expensive computer from Best Buy and then bought the warranty from this company, (unknowingly it was a 3rd party company). Unfortunately, we had to use the warranty less than a year of purchasing it and then we truly saw how SquareTrade honors their word. What a joke!!! Absolute WORST company!!! Buyer beware!!!

The tech was very knowledgeable and completed the repair in short order. He then made sure I was satisfied and that all connected devices worked properly. He was on time for the appointment and was very respectful of my property.

I do a lot of walking... running errands, exercise, so the fact that I couldn’t wear my Fitbit Alta HR while I was waiting for my new wristband bothered me. I was hoping to have the wristband before the Race for the Cure and I did. It was actually delivered to me the Saturday before the race. Thank you!

When I called SquareTrade about having my TV (Samsung 55” Smart TV) repaired, I was immediately after verifying my 3 year hassle free extended warranty, connected to the technician Anthony. He verified the TV make model and serial number. After describing what was happening with the TV, he determined that it was likely the main board. He said he would order the parts and they would be delivered to my house by FED EXPRESS by Friday, and that he would try to have the repairman come to the house by Friday. He gave me the phone number of the service company to call and verify what time they would arrive on Friday.

Good experience so far. Customer service was very helpful and found me a shop closer to me to bring my cracked screen. Shop did a good job but I was disappointed that they showed up 30 minutes late... Only 4 stars right now since I didn't get a confirmation of my receipt submittal on May 1 and haven't been reimbursed for my costs yet? Thank you.

When not satisfied with first choice to resolve defective TV. They worked with me to my satisfaction to resolve the problem and handle it. They were very easy to work with and will definitely buy a warranty again. Thank you so much for being so helpful.

They were very good at get the information they needed to replace my phone. I was very unhappy with the phone they sent me but they assured me it was as good if not a little better. Well at this time I am having problems with Bluetooth just got offline with Samsung to fix it but had online for one hour and still can't connect to car. But they were good in helping me!!!

After a year and a half my printer no longer made crisp copies. I got washed out images and almost no text. Tried alignment, cleaning, new ink etc. HP said their initial warranty had expired. So I looked up my SquareTrade paperwork and contacted them. Wow! Great service!! I went over all I had been through and they honored my claim with a minimum of fuss. Got a check in the mail two weeks later!! I am thrilled That I took the time to invest in a squareTrade warranty!!

I never expected to have the chair replaced. The service was excellent. The representative on the phone handled all of my problems. The check arrived timely and now I have a choice as to how to replace the office chair.

This was a wonderful experience. The people that I dealt with were superb and very helpful. Thank you for all the help and understanding my ability with technical matters is non-existing. I will continue to keep my computers under this repair plan.

TV was flawed on set up, half circles on bottom of screen. Also, picture appeared to be off center. I took pictures and submitted to SquareTrade. We are now waiting for return labels and TV box to be picked up. We have been happy with the service so far.

The protection plan we bought worked as intended and the customer service reps we worked with were helpful and helped us with our issue. We bought the protection plan again for our replacement monitor since it was SquareTrade also.

Square Trade was extremely helpful when HP wasn’t. Thank you so much!! The printer was continually acting up and I got no help from the manufacturer but Square Trade refunded my money immediately. I purchased a different copier and I also purchased another warranty through ST. I wouldn’t be without it!

Had to have phone replaced. Easily done and quick. Consultant was very helpful and easy to deal with. I was surprised that the warranty covered my phone with no problem and completely covered. Completely satisfied. Would recommend to any of my friends.

My Samsung was sent in on Monday and it was received on Tuesday and repaired. It should have been shipped back to me so I could have it by this afternoon. I am very disappointed with this service. It said it would only take one day to repair but yet it has taken two. I have no other phone and my boss can't get a hold of me for work at all. I am very very upset. I need contact for my work. I will not have my mother send my phone to you in the future. In the future I will go and get a new phone instead of using you!!!

Your depot did a better repair job than the 3 times under original 1 year warranty. Hopefully this repair will hold up for at least another year of use. Thanks for turning the repair around in a Decent time...

I put a warranty on a drone and it came in handy because the drone got damaged. When I first reached out to SquareTrade, their customer service rep told me that I needed to file the claim online. So I did it online then they called me back to discuss the warranty and the product with me. They told me I needed to send back the drone because it was damaged, but I needed to keep the battery because it was fine. Within five days after they received it, I got the drone back and they said they couldn’t process the claim because I didn’t send all the parts with it. So, the representative at SquareTrade did not guide me correctly on our first transaction. I was misled and it was aggravating. I refiled the claim, got all the pieces gathered and put in the box, then sent it to SquareTrade. Everything was good after that.

I purchased a 3 year warranty when I bought the ASUS notebook, in Toronto on April 17, 2015. The computer failed to consistently start-up, so I formatted and reinstalled the Windows O/S and it continued to fail. This was just prior to heading down to Florida for a 2-week trip. I tried to arrange to send the computer to them before I left and they said acknowledged my warranty and said they couldn't do anything for me because it's coming from Canada. What???

I purchased an electronic item on TigerDirect.com and they offered extended warranty via SquareTrade. I had never had any problems with electronics of any kind, but I thought that my luck might ran out. Normally, I do a lot of research before I buy something. But in that case, I did not since I was in a very big hurry. But I could understand it without going into any further research.

I thank those managers at SquareTrade who worked out this resolution.

We usually buy warranty on our printers and some of our office stuff too. It has always been a really great thing for the printers. The warranty was recommended to us by the person we buy our equipment from and, a lot of the times, we’ll just go ahead and say, “Okay, let’s just add it.” and so we have quite a few stuff on SquareTrade. We used the warranty before for a printer that we bought brand new but was not working. I called SquareTrade and they said they’d send a service tech over, which I thought was great. But we never got a service tech. We just got a check in the mail. It was for a replacement so I just bought another printer. We like to add SquareTrade to our electronics, especially. Those are the things the grandkids break, or my consultants or my office help. I recommend SquareTrade to my friends and always tell my sister-in-law that she’d be better off getting a warranty on her printer because she’s always complaining.

My phone had who had suggestions, but nothing worked. I contacted SquareTrade for my warranty. They requested that I backup and restore my phone with no success. I mailed it to SquareTrade on 4/28/18 and received notice that my check was being process on 5/2/18.

Television - Issues with sound. Lindsey was one person I spoke with. She was wonderful. So were all the people I spoke with that day. We changed some setting for sound. I got the new cord that was suggested. Unfortunately we are still having same issues.

I sent the UE Megaboom speaker into Square Trade warranty. When they service it and open the seal of the Megaboom and returned it to me the speakers was not properly repaired and no longer waterproof. I sent the speaker back in and they admitted there was liquid damage which is not cover under the standard warranty. So they repaired wrong and now saying it's not covered! They will not cover damages and admit to repairs since there was liquid damage... I will no longer be using Square Trade and their fine print for warranties returns! VERY unhappy!

Called to file a claim on 4/16/18 because TV had failed. It took 11 days to get a replacement to me. The replacement was damaged beyond use. It has been 7 days since that happened and as of today they are telling me I need to wait further. The customer service simply repeats themselves over and over and when I try to get some type of actual commitment they refuse. I spoke with a supervisor who told me to wait 2 days, that was 3 days ago. Now they are telling to wait 2 days and will not let me speak with a supervisor. I tried to explain what the supervisor had told me 3 days ago and the person on the phone told me I was lying.

Our TV quit, and it was still covered under SquareTrade's extended warranty. We went through the normal procedures and arranged to have our TV replaced. When it came on 4/17/18, I immediately unpacked it. I knew we had a problem. I could not find the stand, and even if I had the stand I was pretty sure it wouldn't work. There was no operating manual. No one ever told us that the replacement would be a reconditioned TV. I'm sure it was in the fine print, but it was not brought up. I called on 4-18-18 to tell SquareTrade the problems. They then sent me an e-mail telling me how to find the stand. I found it taped in one of the corner protectors. It was mostly covered with a thin sheet of foam material. I installed the stand, and had confirmed what I already suspected. It wouldn't work. We have a TV stand that is 26 inched wide. The stands were 29 inches apart. It was not a one-for-one replacement. We needed a center pedestal stand.

Sent back my replacement phone and kept my broken phone. Canceled claim and reactivated plan. The replacement phone was not unlocked to be used with another sim card that is not AT&T. I have a sim card that is from another company, but my phone is from AT&T and I have it unlocked. So I sent back the replacement.

The representative who assisted me with my claim was professional, courteous, patient, and very helpful. He repeated statements when I requested it, and was patient as he did so. He spoke clearly and slowly, a bonus for someone like myself who is a senior and has some difficulty hearing on the phone.

Printer failure in one year! Got a new one w/in days. For once, no red tape, and a check in the mail in no time. With purchase of a new printer (same kind), I spent the money to again add the extra warranty you offer. I use the printer a lot so it's a relief to have a check arrive so quickly so I can get a replacement printer.