Allstate Protection Plans Reviews

Amazon offered a optional "Protection Plan" at the time of purchase of Apple Airpods. I expressly looked to see if it covered accidental breakage, but it didn't say. SquareTrade sent the Protection Plan immediately after purchase. Under covered items, it says Accidental Damage (including liquid) - and there was a proviso. Accidental Damage is not covered if a separate accidental damage policy was offered and not purchased. There was no separate accidental damage policy. So I reasonably assumed it was covered. Now they decline coverage. They say it's only an extended warranty. If that's the case, why not call it extended warranty, and why include the provisional accidental damage coverage. The only possible reason is to intentionally mislead consumers.

Today is 8/29/18. I have a receipt that has a date of 06/16/2016 and I have a 3 year warranty. I'm disabled and I live about an 1 1/2 from where I could get a copy sent to them. I tried to tell these people I had no way of getting a copy of the receipt to them without being a big deal and asked if I could send it in the box with the computer. I finally drove the 3 hrs to send them a copy of the receipt and it cut the month was cut off so they would not accept the receipt? If there is 3 years in 2018 with a purchase in 2016 why does the month matter? Where the common sense and compassion?

I called to file a claim for an item (tablet) that was broken. I received a FedEx shipping label and instructions for shipping: "Send only your item along with its battery (properly installed) and charger/AC adapter. All other accessories sent will not be returned. Do not ship any devices with visibly damaged batteries (swollen, leaking, punctured, burned, etc.). Do not ship any batteries over 100Wh battery capacity. Please contact us immediately if your battery is damaged or over 100Wh. Never ship standalone batteries."

After getting an email stating my claim had been reviewed and to select an option, (I chose check), when I got to the part where it listed my name, address, etc., the "Next" button was greyed out, I immediately got another email stating: "SquareTrade Dear Lynda, Our resolution experts will be looking into your claim as soon as possible." So what happens next? "You should expect to get an email within 24 hours containing all the information you’ll need to get your item repaired or replaced."

There was a mishap with my headphones and unfortunately they were broken. I sent them in to SquareTrade and when I received them back the right headphone did not work and there is a chunk missing where I assume they popped the piece open. I called customer service who was not helpful and they told me to send them back in. I do not want them to be fixed now because of the chunk missing out. My headphones were sent in, in great quality and were received back worse. I have not sent the headphones back yet and would like a new replacement.

Purchased a Samsung french door fridge through Purchasing Power and it came with a SquareTrade warranty. Refrigerator stopped working so we filed a claim on June 6th. One week later husband and I made a special trip up to West Virginia to meet up with a nonexistent repairman. Called SquareTrade back. Rep stated he would send us a new refrigerator due to no repairmen available in that area to service the fridge. 2 weeks later no fridge. Called back again. SquareTrade rep stated they did not know what went wrong would send out a check to replace the fridge.

My son is in his last year of medical school, I gifted him a apple watch because he is very health conscious. He was on a rotation, put the watch in his shirt pocket to wash his hands, forgot it was in his pocket, bend over to tie his shoes and his watch fell out of his shirt pocket. The whole front came unglued. You guys rocked. You replace the whole watch since it was non-repairable and even upgraded it to the newest edition.

I bought this for my Powerbeats 3 in anticipation to have to use it one day since the Powerbeats battery almost always stops working at some point. Before the battery stopped working, the ear hook fell off one day - during NORMAL use. So, I used some glue to put it back on. A few months later, the battery stopped holding its charge, so I sent beats into SquareTrade. The website is actually awful, difficult to use and looks like it was programmed by a 12 year old. They wouldn't replace the battery because they saw some of the glue on the Powerbeats and claimed that it was accidental damage fixed by an outside party.

It was easy to register a claim. The repairs were fast and shipping was easy. No additional cost to me SquareTrade paid for the shipping to get my Roomba repaired. Great Service. I would use then again with my next important purchase.

Resolved quickly, would’ve preferred a repair but settled for a check for half the amount of the actual cost of the office chair at the time of the purchase. This chair was repaired twice in two years but it had all of the features I wanted.

Unfortunately this is the worst insurance company I’ve ever had the misfortune of working with & I've worked with more than two dozen different ones over the last 35 years of my life. First off, their website is garbage. Extremely hard to navigate and almost painful to use, as though they hired a very inexperienced person to create it. Always had to call them to figure out how to get what I needed. They don’t even list a phone number on it to call them- I had to google it in order to call them. Anyway, my iPhone unfortunately got wet & so I made a claim for replacement because the repair shop that SQTR sent me to, said my phone was dead. During the claim process, SQTR asked me so many questions and had me fill out so many forms that I thought I was being accused of a crime. Some of the questions were very odd.

SquareTrade was very helpful once I got to a person who knew how the steps should be taken to get my claim processed. It took 4 calls and 10 days to finally get to someone who could guide me through the process. Once that happen I got paid within a week.

I decided to purchased a Galaxy s6 for my mother on eBay because I saw that SquareTrade guaranteed the phone for two years. The first day we received the phone, my mother put it in her bag and left the keys there as well. Because of that, the phone got a scratch on the back cover. In two months time, the phone's screen became unresponsive.

Within a week of filing my claim, the laptop was repaired, back in my possession, and with a brand new screen still with plastic protective sheet on it. Their quick response and the ease of shipping equipment are what stand out in my experience with SquareTrade.

All my tablet needed was a replacement screen. The repair person managed to replace the screen without losing my progress on my favorite game. So happy. I would recommend SquareTrade highly because of their efficiency and great work.

Sent my laptop in for repair. They have had it for over 10 days with no updates or information. Called and told I would be contacted within 48 hours. Received an email after 48 hours saying they will update me in 48 hours. Still waiting, no update, and still no laptop! Not worth the time or money!

Told to expect repair tech on August 9th between 8am and noon. NO SHOW. Told by S.T. to call tech ourselves. Tech arrived on August 10th. Tech company (TVS Brothers) made admirable attempt to repair with parts sent by S.T. No success. Vizio tv replaced with Hisense. If you insure a Vizio you can reasonably expect a Vizio replacement. Guess Not. Repair would have been preferable.

My TV was turning off and restarting randomly. The rep was wonderful in helping me to correct the problem by rebooting the TV and how to do this. Problem resolved. The rep was very pleasant and guided me. I was very satisfied with the help received.

Unfortunately, my grandboys proved to be hard on the tablets I gave them but each tablets was cover with SquareTrade and each experience turned out with great results. I will not buy any product like a tablet without the assurance of SquareTrade.

The area where the charging cord fits in was cracked. So I could not get it to hold a charge. They fixed and sent it back véry quickly. They do great work. I would definitely recommend their warranty and service to others.

SquareTrade is by far the best in the business. You are taken care of immediately. They don't mess around. You call in and always get a friendly agent. I have 5+ items with them. I guess you can tell I am happy with them!!!

When we bought our TV at Costco, a warranty from SquareTrade was offered to us in a lump sum with our purchase. Then when we had a problem with it, we called them and their technician had us try a bunch of things. They even sent us to a secondary person and we tried a bunch of things again. We were on the phone with them for close to an hour. We finally tracked down the problem and it turned out not to be the TV. The problem was something else, but they were very helpful.

Great customer service. Only problem is that length of manufacture warranty coverage needs to be updated. The scooter I had was no longer covered by manufacturer but SquareTrade still had it listed that it was covered by manufacture. Claim was denied so I had to hunt for their number and call them to get claim to go through. When I called the person I spoke to was very courteous and processed the claim without any problems.

I bought a tablet as a gift so I wanted it to be insured and the SquareTrade warranty was right there as I purchased the item at Staples. So getting the warranty was easy. We had to get trained on how the warranty works so I already knew how it works. And filing a claim with them was actually really simple. The tablet started failing. It would power off on its own and the customer service rep assisted me very thoroughly.

Sent me a check, voided it before arrived. They said they found it then said it was canceled after sending a check and voiding it as I inquired why I paid for a $150 warranty and was only receiving $105. I would never recommend this company to buy a warranty from. They just within last 3 years became affiliated with Office Depot furniture which will be a bad deal for Office Depot.

I have 2 different complaints I will combine here. I purchased an iPad from QVC. It was a nightmare trying to register. Worse than that is sent in for 2 screen replacements. When I went to send in for the 3rd replacement I was told my warranty was closed. I had exceeded the limited liability amount which when you purchase the policy you don't get this done print till after you are stick with it! I recently took my iPad to a local store to get the screen repaired. I have a special needs son that relies on iPad all day. Why screen gets broken so often. I had a warranty through Walmart and they would repair claims until the 2 year plan was up. Not SquareTrade so why do they even put a time frame on it. It should state the cost of item OR 2 years for repairs.

I bought a new 50" tv at Costco in 2013 with the SquareTrade (ST) warranty. TV begins to fail before the warranty ends in 2018. Call ST to file a claim. They tell me they see the transaction, but show the ST warranty was cancelled 30 days after it was bought. Direct me to Costco. Costco was great - they went through every transaction we had and there was zero evidence of any cancellation in my account or by Costco so a Costco rep calls ST with me on the line. We are on the line with ST for 1.5 hours while they fumble around trying to deny it is their issue. Then they tell the Costco rep it is ST's fault and he can drop the line, they will take care of me.

I found the warranty claims process very easy for the most part. I also found the people I spoke to on the phone very nice and accommodating. They shipped me a postage paid box. This was very easy and professional as well. I had purchased a 4 year extended warranty with drop protection. I know Asus warranty service which is why I buy ASUS. They replace ANY problem. So I thought I was extending an ASUS warranty plan. My battery was no longer working so I thought these items would be repaired.

A rep from the company called me directly, apologized from my troubles and agreed to address my issue. A new phone is being sent overnight and my cost of the warranty and deductible have been reimbursed. Clearly people at the top do care about the company and their customers. After a rough start, SquareTrade went above and beyond to correct my issue and make everything right. :)

Just got a call back from the representative! He apologized about the delay and cleared things up for me, and offered a discount for the plan I purchased

SquareTrade works rapidly and efficiently. I bought the warranty through Costco and the SquareTrade reps were very nice people. When the TV broke, they asked questions and I sent different pictures about the problem. Now I have a new TV and I got the same warranty for it. SquareTrade is great and I recommend it.

BEWARE!!!! SQUARETRADE not only STOLE MY 15" high stat MacBook Pro serial number "C02HL37DV35", they also STOLE MY IDENTITY!!! They sent me back a piece of rubbish, outdated nonusable MBP with very low stats and "Lion" OS with damaged disc. I granted them permission to work on the one I sent. Within an hour charges were racking up all over the place at stores. Since I use a VPN and have various methods of protection the only people who could get my information was SQUARETRADE. The police came and report filed. The police officer spoke with a supervisor there who promised he would send me back MY MBP or one of similar stats that actually worked, and then I would return the non-working piece of trash they sent me.

I've been waiting to resolve my issue since I set this account up and still waiting on hold. SquareTrade wanted me to have a local repair fix my phone and they would pay me less my deductible. I drove an hour away to the closest cell phone repair. They told me my phone was shot. Now SquareTrade wants me to drive back another hour to have this put in writing!!! (180 miles total in 2 trips). This is my second claim with them. The first claim I sent my phone in. This time they are being very difficult!!! P.S. I'm still on hold waiting 30 minutes later.

I made a claim and the process was very easy. I only wish that I had received status updates by email as I was told to expect. I will definitely use this service again. Overall I was very pleased with SquareTrade.

SquareTrade is the best! They quickly assessed the damage and gave me a solution. I even received the check faster than I had ever imagined. I will definitely recommend them and I even got the protection again when I had to order a new iPod Nano.

The dog knocked tablet off end table and screen shattered. Within 1 day I had shipped and received feedback and within 4 days I received my repaired tablet. In less than 5 business days I was back on the tablet with no problems. Well worth the warranty and highly recommended.

Very easy claim experience. I would definitely insure my products moving forward and would recommend friend to do the same. From the beginning they were very attentive and received many updates through the process. Not only easy but received my check the next day.

This was one of the easiest extended warranty claims I had ever made on a product. And the fact they provided me a cash value for the product immediately in case I didn’t wish to have it replaced, was the best part. I took that option and had the money within 10 days.

So just start out the Gear Fit 2. Quit tracking my wife steps. It also would not read her heart rate. As I noticed this the manufacturer warranty was less than one week out so I called Samsung and they wouldn't do anything of course. Fast forward a month or so my wife is using it just as a watch and she accidentally dropped it on concrete and cracked the screen which I did not know. In the meantime I forget that I have SquareTrade extra warranty and it dawns on me so I called up SquareTrade and they said no problem sent me a shipping label. Mailed it in within less than 2 weeks. The item couldn't be repaired so they probably ship me out a new one. Thank you SquareTrade.

I broke my iPhone 6S screen TWICE in ONE WEEK. Though the costs were $99 each event, it was better than not having the coverage. Quick and allowed me to have it fixed w/in an hour each time and no rate change or anything like other types of insurance.

My phone screen had broken. I contacted SquareTrade and within 24 hours I had a confirmation that the phone was covered. I have not yet returned my broken phone, but with such fast initial response, I have every reason to believe that my refund will also be fast.

Phone fell in water on vacation and I filled out a form online and 14 hours later I had a new phone on my front porch. Everything was very quick and easy. Very impressed with how efficient it all got processed. Thank you for your insurance!!

A couple of years ago when I bought a television at Costco, I decided to get an extended warranty and it was SquareTrade that Costco offered for the third, fourth and fifth year of the appliance. I bought it outright. We feel good about SquareTrade knowing that I could get the extended warranty on an appliance for up to five years. The guy told me that on its third year, they would send a technician out and if it couldn't be repaired, they would get me either a refund or a likable TV. It's a plus. They're not cheap but we're very happy with it.

The remote that came with tv stopped working. They patiently work with us to troubleshoot and get it working correctly. Help was quickly available in processing the claim and helping us to obtain full satisfaction. Patience and knowledge were very obvious from them.

The protection plan helped me replace my chair the second the check was in my hand! Having this service is a must for me now. Since it covers wear and tear, something like a office chair is a must for me, especially with animals in the house, you never know if they are gonna tear it up. Thank you for providing me this service. The claim process was easy as well! I had no problem, since I kept my receipt.

The call was professional; told me the claim would be processed and paid my $50 deductible. I received replacement phone, took a couple of days for data to be moved then couldn't locate the return envelope. I had to call Square Trade and after 10-15 minutes was told one would be mailed to my email to use.

When filed the claim I was told a box was going to be send to us so we could ship my computer for repair like on a previous claim. It is August 5th and we have not received nothing yet. I just contacted someone via chat and now I'm told I have to box it myself. This is unacceptable. What is different this time? Is it that you are trying to save some pennies by not providing a shipping box this time? I'll be waiting for an explanation. Thank you.

I have been with a network provider for many years, had insurance for my phones, and never used the insurance. Last week, I called Square Trade to report that the glass of my Samsung S7 was broken since I accidentally drop the phone; I thought I would have to go through many lengthy process to have the glass fixed! Gratefully, I got a very good representative from SquareTrade on the phone and he took all the information quickly.

This was such an easy process. Everyone I had contact with was professional and very nice. Total turnaround time was less than 5 days to get new TV replacement. I actually got to choose which TV I wanted as a replacement tv!

I have called in for an issue related to warranty and each time the call center reps were very courteous and nice. They tried to resolve the issue in timely manner. I will highly recommend this company and warranty service to all my friends and family.

Hi, Your service is very good. I have had several items fixed by you. I am still waiting for the current item to be delivered back to me. Only dislike, once my item got to your repair shop, I did not hear anything about it. I finally chatted with support to find out you were waiting on parts. You did send an email saying it was fixed and shipped with a tracking number. I would love to hear from the service guys as to what they had to do, or have a written statement by them with the returned item. If I had been kept in the loop while it was in repair, I would have give you folks 5 starts. Will see how well you all did when I get the computer back, TTFN.

The staff have been very professional and helpful. My only issue is it has been almost 2 weeks and I'm still waiting on a new phone. I haven't really can't do much with my current phone as of right now.

I still do not have my remote control for my 43inch Samsung TV... This is really pathetic & irresponsible of how the people on the phone try to practically tell me ways of how to get the “remote” as if it had already came on July 25, 3018.

Took weeks and constant phone calls to settle. Quick service blamed SquareTrade and visa versus. Thank god for the Costco consigner she was the best help also she got back to me when she said she would! There is nothing worse than people telling you they will get back by end of day or give them two days and you wait for call that never happens!

I have had nothing but excellent service and prompt communications from SquareTrade customer service. I recommend SquareTrade to everyone when discussing insurance plans for cell phones and other electronic devices. We have or had cell phones, TVs, electric scooters, and sound amplifiers covered by SquareTrade.

I have been using SquareTrade for almost 10 years for a multitude of products I have purchased. Everything from my $99 tabletop ice machine through my large sized flat screen TVs. I've had SquareTrade take care of a broken ice maker and a computer never skipping a beat or finding an excuse not to repair or replace the items covered. With today's manufacturers using the best products for assembly in order to sell an affordable item warranties are necessary and Square Trade is the most ethical.

Printed pages from my Samsung printer was light. Tried replacing toner but problem did not go away. Contacted SquareTrade and problem was resolved by them very quickly. I was given a choice of having the printer repaired or a check mailed to me. As there are no repair shops near me, I chose the check.

Printer stopped working. SquareTrade refunded the purchase price and I had the refund check within 3 days. Purchased a new printer (different brand) and new square trade protection plan. Very pleased with SquareTrade customer service and would recommend them to others. Also have a SquareTrade plan on another item.

Everyone great we were put in touch with. Claim was handled fast with next day delivery. Replacement phone was refurbished however and wasn’t in working condition. Called and was put thru the right people to take care of me. Again another phone was sent within 3 days. Everything all good now.

Replace Phone. Best phone insurance I have ever bought. The Process to replace phone is easy to follow and received the new phone within 2 days. I like that return supplies are shipped to send phone back. Great service.

Quick, efficient results. Find my own repair place. Uploaded the receipt. Within minutes claim was being processed. Refund within 5 days. Would highly recommend using SquareTrade for warranty... Only problem was connecting by phone. Chat could not help me with my claim.

My experience with my SquareTrade representative was fast and easy, and I got my check in a week and repurchased the same item again and again purchased another SquareTrade warranty. What a great deal from what s great company. Thanks SquareTrade.

I had absolutely no problems with the entire experience. I followed the steps as indicated in email, got a timely response and quick resolution. My item couldn’t be fixed but I received a check in the mail.

Had an issue with computer chair I purchased, and had extended warranty via Square Trade. Glad I did, as old chair fell apart... and new chair is on its way. Thank you SquareTrade! Recouped almost 75% cost of the original chair due to it's malfunctioning.

I am a satisfied client of SquareTrade. The repair on my iPad pro was fast and accurate. They amazingly covered all shipping expenses and did in less than a week. Great service. Thank you. From now on I am buying only SquareTrade for all my new electronics.

I purchased a laptop and printer from Sam's a year ago. I purchased a warranty for both items from SquareTrade. BOTH WARRANTIES WERE FOR ACCIDENT PROTECTION as I still have the receipt and pamphlet from when I purchased. When I logged in to the website to make a claim on the Laptop the printer warranty was linked to the laptop incorrectly and the claim was denied immediately. This is an inaccuracy is due to a data entry error on SquareTrade's end however when I provided all the detail and a copy of the receipt I was told Sam's sent the wrong information over and I would have to wait until a specialist verifies I purchased the warranty with Sam's Club and then they would get back with me. They stated this process may take some time so I needed to be patient. I'm sorry, What??? I need my laptop for work and this is specifically why I purchased the plan as it's committed to a quick turnaround.

This company is a scam. Purchased a tablet from them in 02/017. Called in 08/2018 for it had an issue with its power port. Filed the claim online and they said that it should be covered by the manufacturer. Called them and told them that this did not make any sense for the manufacturer warranty was only for a year hence that had elapsed. Then they said that they could not find my warranty so I had to send them a receipt of purchase. This is the first step of their scam. If you can't find the receipt (At first I couldn't find it) they will tell you that they can't find proof of purchase for the said warranty. Luckily I had an electronic receipt so searched my email till I found it. Sent it and they told me that they were no longer offering that warranty. Which is true but how is that my problem.

I have purchased this LG refrigerator from Costco on 6/29/2016 with extended SquareTrade warranty. Issue: The refrigerator broke down on 7/4/2018, just couple days after two years warranty. Called SquareTrade and file a claim. As per ST it's sealed system issue and this is still under warranty from LG. I have called LG, if I have to give a star, LG don't deserve any star from me; their support is very terrible and whenever I talked to them they just create ticket and don't do anything. I have not received any tech from LG for a month now. On the other hand, what is this ST additional warranty that I have for? I have purchased this warranty making sure if something happen to product, I'm covered but what I see here is, no one want to take responsibility and I'm stuck in middle. The settlement I want from ST: approve all expense fixing this product or refund/replace the defective product.

Well, going back five years ago my wife and I wanted a big screen TV, went to Sam's Club and purchased a 50" flat screen TV. Wow what a view 1080 HD. We enjoyed it for 2 years when it quit working, well factory warranty ran out after 1 year as I found out from Sam's, but they still replaced anyhow. Great I said. They informed my wife and I to purchase an extended warranty so we did 5 year plan from SquareTrade. One year ago I noticed a white line through the picture, thought it would go away by itself, not.

This was perhaps the seventh SquareTrade warranty I have purchased for computer-related items I've bought at my local Staples. I've made three claims and each time, including this time, I was dazzled by the courtesy and efficiency of the SquareTrade staff. In this case S/T check within a week for a three-year warranty on a printer that died within 1 1/2 years. So, when I bought my replacement printer at Staples (7-23-2018), of course I purchased another 3-year S/T warranty. ONE SUGGESTION: SHOW THE DEPRECIATION TABLE BEFORE PURCHASE! In my case it was a small deduction, but it's the first time that I've encountered a "depreciation deduction."

I just had an experience with my SquareTrade TV warranty. The process of getting the claim approved was very good.There was a lot of back & forth communication, all of it done in a very timely manner. Once the claim was approved, I received an email stating I could choose a new TV. Now when I purchased the policy, it was sold as, should I have a claim, if the item couldn't be repaired, I'd receive the price I paid for the TV. I read the policy & one of the options was to receive a refurbished TV. So be it. I did a chat to see what my options were because I didn't feel the only TV choice was equivalent to the TV I had. I was told there were no other options. As such, I felt that ordering the offered TV was my only option. I ordered it. After doing some further review the same day, I found out there were other options. I did a chat later in the evening the same day I ordered the TV.

SquareTrade is doing everything they can to not pay my claim. I've submitted the receipt 4 times. Each time I upload it, they tell me it takes a day to show up. I cannot get the reps to tell me if the receipt is what they are looking for. Even the call center manager reads from a script and cannot help me.

When my laptop stopped working it was super easy to file a claim online. Shipping was super easy and the repair was made quickly. I often choose not to purchase a warranty but I’m glad I chose to add it this time!

The responded quickly and were very helpful overall. The next time there is a SquareTrade warranty available for something I buy, I will buy it. Everyone I spoke to were nice and responsive to my questions. Would recommended to family as well.

Was disappointed that my item was not covered because I tried to fix it before making a claim. I did not realize this would void my warranty. I would like y'all to review my case and reconsider covering my product. Please help with this concern.

I have been using SquareTrade for years and trust them to protect anything I buy. They are extremely fair and very responsive to any problem I have had. I also love the website and can track all my warranties. I would recommend this service to anyone who wants a warranty plan that they can trust. I have never had a problem.

Thank you for your response to my complaint regarding my Square Trade warranty. It is so good to know that Square Trade stands behind their promise to work to resolve an issue. We were able to resolve my claim. must say that Square Trade reached out to me both via phone and e-mail and worked very hard to resolve my concerns. I am very satisfied with the result.

My Doro phone went on the blink and I needed it replaced. It took two phone calls and back and forth from ** and Square Trade. I did finally get a replacement and the representative was considerate and helpful. I received my phone three days later.

The electronic warranty was inexpensive so I got it for the mouse. SquareTrade was the warranty provider that was offered with the product, so I purchased their warranty through the vendor that I bought the device from. It worked out fine with SquareTrade. I paid for all at one time and it was very easy to make the payment for purchasing my warranty.

Buyer beware! I purchased a warranty for my daughter's laptop for her freshman year in college. Over the past few months I've sent the computer to SquareTrade 3 different times for the same problem. Each time the computer was sent back supposedly repaired. Within a few days the problem returned. I have requested a new computer because a reliable computer is sort of important for school. But nothing has been done to resolve the problem. Just an endless cycle of return, supposedly repaired, return, supposedly repaired... Well I hope you get the picture. My experience is this company will repair not replace for an independent period of time. At this rate, I'll have a much needed computer 6 months out of the year. NOT WORTH THE AGGRAVATION.

UPDATE – After reading my review SquareTrade contacted me. While maintaining that damage was not included in my coverage, they did offer to reimburse me as a goodwill gesture. I got my phone repaired, submitted my receipt, and did receive a full reimbursement. Hopefully, there’s new management at SquareTrade and they’re working to be the reliable, honest company we all hope to do business with.

I purchased a Sharp TV from B&H Photo and also purchased an extended warranty from B&H that was partnered with SquareTrade. I asked the sales rep. How the warranty worked and I was told. "In the event the product cannot be fixed you will receive a full reimbursement of the purchase price." Lo and behold. The TV started to display dead pixels. I contacted Sharp who said contact their local authorized repair shop. I did and they said that repair requires the screen to be replaced and Sharp doesn't make replacement screens. So you are basically out of luck. Call your warranty company. So I contacted SquareTrade. They confirmed what my local shop had already stated and sent me a settlement offer for a TV that is no way comparable to what my current set. The Warranty that I received stated:

Squaretrade representative was friendly and helpful in resolving my claim issue. It would have been nice to not have to go through all of this, but she had a great point. CHECK THE FINE PRINT on any insurance you buy! : )

I purchased a SquareTrade warranty when I bought my daughter an iPhone 7 for her birthday from Sam's Club. I had to use the insurance once 3 months ago to replace her phone when it stopped functioning. The replacement phone they sent me stopped receiving and making calls a month ago. When I went to Verizon to check they informed me the phone was part of an Apple Recall dating back to well over a year ago. Verizon couldn't help me and Apple couldn't help me. SquareTrade had sent me a recalled phone that stopped functioning (as expected via the recall) and are making me file a new claim and pay another deductible.

Printer issue not printing properly. I had an excellent experience. I called and was asked a few questions, and informed of how reimbursement would take place. Customer service rep was very friendly and professional. I received the check within 3 days. Awesome experience.

I rarely deal with companies which ensure durable goods. But I must admit that my dealings with SquareTrade were next to perfect. The glass on my cell phone cracked; and I called SquareTrade. The customer service representative was polite, knowledgeable, and most of all effective. Two business days later, I had a new cell phone. Now, that is efficiency.

After posting my situation online, I received a called the next day with an explanation and an offer to resolve the issue. I am very pleased with the way they have followed up on this claim and will be warrantying future purchases with them wherever possible (after I make an electronic copy of my receipt). Thank you SquareTrade for your professionalism.

Terrible website, terrible service, what is the point of having a plan if you can't even use it. The worst possible time for my product to fail on me and you're going to make me jump through a million ** hoops like I owe you something. I PAID FOR A SERVICE GODDAMNIT! I will not be purchasing anything associated with your trash company in the future. I'm going to have fun blasting you on social media for the rest of my days. Happy Tuesday.

I was always reluctant to purchase extended warranties through outside companies. But, I am so glad that I did now. SquareTrade came to my rescue when my 2 yr old TV stopped working. I will always use Square Trade from now on, when it is offered on any electronic devices I buy! They were very professional, understood what I was going through and all the people I talked to from SquareTrade were knowledgeable and straightforward on my options and fast to settle my claim.

As a several year customer, I have utilized SquareTrade expertise several times. This last series of calls was about my Toshiba Laptop constantly freezing (Kernel Data Inpage Error). The technician remotely refreshed my laptop, but three weeks later, same problem. We eventually Restored to Factory Settings", using a Toshiba USB Recovery Flash Drive. So far, laptop working. Fairly quick to reach a technician; I especially like to follow up emails and advice.

I have a bricked laptop due to what I believe is a malfunctioning fan, something that should be covered by my warranty. Unfortunately, after 1 and a half years of usage there is a small micro crack in the hard plastic casing of my laptop that wouldn't account for my left fan steadily decreasing in usage. However, SquareTrade has taken to using that to deny my claim. The kicker, however, is their reasoning. They won't honor my warranty because "It doesn't make sense to fix something when there are other issues" and the lack of accidental coverage gives them a reason to invalidate your claim even if that is not the cause of the issue.

I purchased a lawn mower and a power washer from Costco, and I purchased a SquareTrade warranty as well for these appliances. Purchasing the warranty was easy. Usually, when I purchase something from a store or from Amazon, they offer this warranty. Also, it was easy to make payments for purchasing my warranty and I usually I just paid it straight out. When I first used my warranty, I couldn’t find the exact information for it offhand. I gave the reps my name and a phone number, and they could look things up and tell me certain dates. A lot of information was right there on hand for them.

Hi my name is Carlos and I got the warranty for SquareTrade. It is 5 years warranty and it ends in about 1 month! There is lines on my Samsung 65 in 4K TV and I put in the request and followed all the steps to get my TV replaced. The final step I am on is sending a picture of my tv and how It is messing up. I sent a few photos and they are still saying they need more photos of my TV. Does anyone else have a problem with this issue. I am disappointed that I even got this warranty. I paid the extra so I would feel good about this purchase. They want the photo also taken on picture test, but picture test is only 5 seconds and my TV messes up sporadically so to get that to happen in that 5 seconds is really hard! I need some help or advice with dealing with SquareTrade. I sent two photos and they still want more? I just got a response from them and they are saying my TV is damaged and they cannot replace it!

My granddaughter had a pair of headphones I had gotten for her. When she went to charge them one day they wouldn't charge. I contacted SquareTrade and they sent me a mailing label to return them and in three days my money was refunded. Thanks for the speedy service.

My laptop screen was cracked. I was very pleased with both the quality of the service and the speed of the repair and the return. I shipped the laptop on a Saturday. They had it on Monday. The laptop was repaired and shipped out by Tuesday. The service was quick as was the return. I would definitely recommend to others.

Everything these days does not last very long, so I might as well get a warranty for my electronic devices. The SquareTrade warranty was offered to me when I bought my TV at Costco. Making payments for the warranty has been super easy. I just paid and reported that at the register. My TV went out so I had to use the warranty and submitting the claim was super easy. I called their number and then the customer service person was really nice and easy to work with. The claims process was fast and I was surprised. I would always get a warranty from SquareTrade.

I contacted Purchase Power whom I purchased a HP notebook from about how slow it's ran since I purchased it in March of 2017. They told me it was covered under my SquareTrade warranty that I also purchased. I contacted SquareTrade and they denied my claim telling me to go back to retailer I purchased it from and request a replacement. So now I will be going through BBB to try and get my $800.00 back. I will never purchase anything from Purchase Power and never use SquareTrade on anything that offers them as a warranty. I will get satisfaction somehow.

Bought a dehumidifier and it died during warranty. Filed claim and received payment in a couple of days. Bought a new dehumidifier and that is already covered by Square Trade. Great customer service created satisfied customer who highly recommends Square Trade.

I previously complained of my experience with SquareTrade. After the company assisted me with resolving the issue, sending a replacement device and ensuring I was not charged a large amount money for the device damaged , I am pleased with experience. They sent email notifications and even went as far as calling me letting me know there was an issue for the FMI. They worked with me, even suggested I contact Apple to verify everything was as it should be. I called Apple and they were more than helpful. I called SquareTrade back, gave them the claim number and they were more than willing to contact Apple per my request. I appreciate the efforts they put into my claim. I am satisfied with the experience. I have no further concerns about the claim. Thank you SquareTrade for working so hard to work with me, especially to Boice and Miguel.

Representative very pleasant and respectful and able to give me the information I needed to know. And I received a replacement phone the next day and I was able to set up my phone right away with the instructions in the package which was great. Thank you.

I purchased laptop. I purchased ADH insurance on a laptop with 30 days of purchase. I received contract from SquareTrade detailing the insurance (usual, us, we, you, third party jargon). I made a claim against the contract. I am being told that my contract is not usable because the laptop was purchased from a different retailer than where the contract was bought. Logically this smells of B.S. Why would this not be detailed (written in the contract that was sent to me to read over)? Why would this not be detailed in my SquareTrade account? This stinks to high heaven! I thought I would share this incident so that others could be aware of pitfalls that are not even viewable when you go over the contract with a fine tooth comb.

After 1.5 years the Epson WF4640 suddenly lost the ability to print and produced Error Message 0x97 on the screen. No home remedy cleared this fault. A claim was submitted to SquareTrade, and an offer of cash compensation was presented in lieu of attempting to repair or replace the defective printer. Since this model was not in production at the time of failure, I reluctantly accepted the cash settlement offer. SquareTrade's offer partially paid for the cost of the defective printer, but now I was left with the task of disposing of the zombie printer and sourcing a replacement.

After about a month of contact with square trade they helped re-initialize and resolve my claim, it only took a little bit of work and cooperation, but thanks especialy to my representative Kristopher who helped me find a resolution past the 4th and final repair attempt, I was able to reach a good conclusion. Unfortunately my computer was subject to problems the team was not able to fix and thus was compensated in full for the device value. However I was offered the ability to get the repair done myself at a local shop and have square trade cover the cost, this unfortunately was not possible with my machine defects. It took a little work, but squaretrade eventually helped right my wrong. It takes a little talking, but they are indeed a good service.

I was very disappointed. I sent in my speaker twice for repair and never did it work the same way as when I first bought it. The first time I sent it in they told me if I had issues with it to send it back. I sent it back for the second time because it kept on powering off 5 minutes later after it being fully charged and they returned it saying it was working well. I called back and told them I wasn’t happy with it. Battery would die super fast. They told me they couldn’t do anything about it. I was hoping they would offer me a new one or something. I’m very upset with this insurance company and never again will I buy insurance through them

Phone broke and I need it for work. I called SquareTrade and got a repair authorization right away which is great service. My phone was taken to Apple. Since it couldn’t be fixed, I got a replacement. This is great insurance and great service.

We appreciate the callback and the helpful, professional associate who is in the process of resolving this iPhone warranty issue. It looks like my iPhone t placement is on its way. Thank you very much for your assistance and professionalism.

TV would turn off and when it came back on wouldn't last but 5 minutes and turn off again. I called the warranty number and the tech walked me through a number of steps to try and diagnose the problem. When it didn't work, they decided to replace the TV with a refurbished one of a different brand. It has worked fine since receiving it.

Each time that I have filed a claim, there has been a problem. The 1st time I was told that I would receive a reimbursement check... it never showed up and I was told they could not track it. Twice I purchased coverage through an eBay purchase and I'm told the number & the type of receipt through eBay is not correct. I know now not to add on SquareTrade warranties.

Wonderful experience going through Square Trade when our television broke. I was concerned it would be difficult as I am in my seventies but they walked me through it so nicely. The people that you talk to are amazing. The gentleman who walked me through the process to discover my tv was not fixable and I would be receiving a new one was amazing. The most amazing thing, though, was to find a new television delivered in less than 3 days after talking, and one of those days was a holiday, so it would have been 2 days. Talk about quick! Wonderful company to deal with. Thank you so much.

SquareTrade covered the current market price for my office chair after I filed a claim for severe fabric wear at the seat cushion seams and across the entire front of the cushion. I had photos prepared, but they said they didn't need them. This coverage truly will help me replace my office chair. Thank you, SquareTrade!

We had the best service anyone could ever ask for. Everyone was so helpful. I am enjoying my TV now. We had very quick response and was never left with what was wondering with our account. Before I could ask anything we had a reply waiting for us.

SquareTrade is very easy to deal with anytime I have called. They replaced a Dora phone that I have with ** and it was a pleasure to work with the representative and the company. Exceptional service! An order was placed, the new phone sent and an envelope was sent to return the phone. Painless, efficient... such good service! Thank You Square Trade! You’re a light and an exception in the business!

My poor Lenovo 2 in 1 laptop got some unfortunate water damage a couple months into owning it. The screen was ruined and USB ports stopped working. Luckily, I had bought a SquareTrade warranty for it! I filed a claim and had a box sent to me. The whole claims and repair process was very easy. They updated me every step of the way and the whole process took about a week and a half from start to finish. I got my laptop back in a functional condition.

I love SquareTrade and would highly recommend it to anyone getting it where available. The SquareTrade people really do honor their word and what they say they will do. I always purchase SquareTrade where available. It is the best warranty program out there. Everyone should get it. Fast response time and get professional people to help you out.

Total dissatisfaction with service. To make a long and slightly complicated story short I will say the following, SquareTrade claim Adjusters play the nasty Mickey Mouse game and jerked me around, I had to call in about 10 different times to get the issue resolved. Keep in mind all the phone calls did not include email Plus contacting Westinghouse with phone calls and emails to solve one issue, this is the second time that I tried to get warranty through SquareTrade in which SquareTrade Adjusters jerk me around. If someone ask me about SquareTrade I will say to watch out for the simple fact they know how to play Mickey Mouse games.

A rep from SquareTrade reached out to me shortly after seeing this review. They were able to resolve the issue in a way that made much more sense. I appreciate that they took the time to look at this case and see that it had to approached differently than perhaps other cases that they have worked on.

We purchased a Nintendo Switch for my son in December. He was recently using it and it suddenly turned off and wouldn't turn back on. It also wouldn't charge. Contacted ST and they said it was still under manufacturer warranty and that we had to contact Nintendo. So, we contacted Nintendo and they said it was damage to one of the ac ports, and that they considered that physical damage, therefore it wasn't covered under the manufacturer warranty. So, back to ST I go. I figured that now, since Nintendo says that it isn't covered under warranty that the protection plan I bought would cover it. Well people, I don't know exactly what ST covers, but undoubtedly nothing that a standard manufacturer’s warranty won't cover. They refused to fix the device. I mean, are you kidding me?

I bought a electric saw and it broke down. At first I tried to file claim online, but it rejected it right away. Then I called and everything was working perfectly. Thanks for operator. It was pleasure to have a deal with SquareTrade.

I sent in my iroomba 665 to be repaired. I mailed from our local Fedex. I watched the lady package the iroomba with the charging base and cord. I received an email 7.17.18 that my iroomba was being sent back to me because of the "missing" charger base. This is NOT correct. This is my first time using SquareTrade and I am not happy with this.

The company made right. After I posted this, the resolutions team investigated and determined that I was right about what I said -- that it was a defective repair and shouldn't count against the total. He apologized for the bad customer service and said the representatives will be spoken with. They are sending me a check for the price I paid for the laptop. And he gave me his direct line if I ever have problems in the future. I will definitely give them another try now!

Received refund fairly quickly - Insured batteries did not have a one year manufacturer warranty and although I had three additional steps to complete by adding the receipt, having to call the company for a follow up and then mail back the batteries, I was sent the refund check shortly thereafter. I would suggest that you inform consumers that FedEx does not accept batteries at any location but has a special number to call and they will pick up from the consumer's home. That info would have been helpful to me.

Filed a claim about a security camera that was purchased was no longer working. Received notice within an hour or so that it had been approved without having to send it to SquareTrade. A check would be issued soon and mailed to me. Received the check in a few days. Very impressed by the quickness how all this happened and no trying to deny the claim.

While my initial experience with SquareTrade went exceptionally well (particularly through the initial claim filing and claim approval process) I received almost no feedback about the item that I sent in to be repaired. While the last email I received indicated that most items were repaired within 2-5 business days, I heard nothing back after more than a week. Being a little more transparent about the progress of item repairs would go a long way towards improving my view of SquareTrade, which has otherwise been a fine service.

SquareTrade has since reached out to me and in working with them we have been able to get a resolution, have my item sent back in and a conclusion that I am happy with has been achieved. SquareTrade has redeem themselves and I will continue to use them for my warranty needs

Customer Service needs to be trained better. You just get the runaround. When you finally get a box sent and the work is done on SquareTrade's end it never gets shipped out. Three times now my laptop computer has sat in the warehouse with only a shipping label on it but never sent to FedEx.

I had a wonderful experience with this agency. I would recommend this service again. The representative was very attentive and concerned with getting me the correct department. Nothing but wonderful experience.

Very streamlined process with this warranty replacement. The initial start was somewhat difficult because I was looking for my original receipt from Sams Club on this TV purchase but found out that when a warranty is purchased at Sam during the initial purchase the receipt is sent to Square Trade automatically at least in my case. Upon contact with service center a step by step process was sent to me by email for the troubleshooting process. When that didn't work the service center was contacted and another set of troubleshooting procedures were initiated. At the end of the testing it was determined that a replacement would be needed. Within one week a check was received and a new TV was purchased. Very simple process, the customer service was great. Thank you for a speedy process. This was the first time I have ever used the warranty program and it worked great.

My husband broke his phone and getting his replacement was so easy. The way they walked me through the process was awesome. It is actual “Customer Service” which is sometimes rare these days! Fast, accurate and polite who could ask for more. Thank!!

As soon as I posted this review, a Square Trade persona that had the authority to "make things right" contacted me the very next morning. They refunded the Plan cost I had paid, and they reimbursed me for a new xbox remote that I purchased at Walmart that day. All I had to do was send them a copy of my receipt via email. It was painless and I was happy that the matter was resolved to my expectation.

It is said that you learn what something is worth when you pay for it. After paying for a SquareTrade warrant I learned that it was worthless. The terrible, horrible, no good, very bad SquareTrade merits NO stars but one star is as low as permitted. We purchased an LG television at Costco, purchasing a five (5) year SquareTrade warranty at that time. Two years in, the display weakened; whites turned gray, reds turned pink. Presented an online claim to SquareTrade. Rejected. SquareTrade insisted Costco was responsible. Telephoned Costco and for the next 30 minutes Costco had us jump from one TV menu item to the next before admitting it could not solve the display problem.

I wish I could give these people no stars. I purchased a TV costing me $2600. They recommended me covering it and the only option I had was SquareTrade. I wanted extra coverage spending this kind of money. Two years later I had to contact them. My port malfunction (optical) and they told me it’s not covered, but ports are covered. Due to the flap broken they deem it damaged! Like how when I did nothing wrong?? So I spent extra money getting coverage with them, and now I have a broken TV with the display malfunctioning that they refuse to acknowledge due to the port. I will never recommend or use this company again!

I have had SquareTrade for many years, they have always been good until now. I was working on cleaning up my our small pool and I tripped on the hose and my phone flipped out of my pocket, hit the side of the pool and then into the pool. I grabbed it as quick as I could but the damage was done, do to being a smartphone I couldn't turn it off due to the touchscreen and the side button wouldn't work. I used compressed air to blow the phone out and I stuck it in rice. I pulled it out of the rice to check it, it still doesn't work.

SquareTrade has been terrible on two occasions. Both almost identical. They ship parts and then depend on a subcontractor to take care of the repair. In my most recent experience I was told to be available from 8-5 on Wednesday July 11th. I moved my other appointments around (I'm a financial adviser and have appointments with clients from 9-5 daily) so I could meet the technician during the day as agreed. The tech was supposed to confirm with me and provide his name and contact number last week. I didn't hear from any tech so I called SquareTrade to let them know I thought we had an issue. They told me to wait until 4:30 or 5:00 just to make sure no one was going to show up.

I've been a SquareTrade client for a few years now. I insured all my phones and my family's, also our appliances are insured with ST. On 7-4-2018 my phone (Galaxy S8) was not getting any charged. I called SquareTrade to make a claim. They told me that I should take it to a local repair. After I did that the local repair shop told me that they will charged me $80 for the repair which I paid. They replaced the battery and told me that the motherboard was broken and they could not repair the phone.

I decided to get warranties for my electronic devices because I'm never lucky with anything. I got acquainted with SquareTrade through QVC so I went with them. I purchased my warranties both through the vendors that I bought the devices from and directly from them. I called them to file a claim a couple of months ago for my granddaughter’s computer. They opened the claim and they needed a copy of the receipt, and they sent me the box to send the computer in. It didn’t take very long and we got the laptop back after a couple of weeks. Everything has been fine with SquareTrade.

SquareTrade ultimately came through with a refund of the full purchase price of my TV, as well as the $89.99 fee that I paid to purchase the SquareTrade policy. At the end of the day, everything worked out fine, and I am satisfied. It wasn't the smoothest or easiest process, but I did purchase another SquareTrade policy on the replacement TV that I purchased. I have no doubt whatsoever that my review on consumeraffairs.com was the key to my achieving a good result. I would prefer to have gotten to the same place without having to first write a negative (and, at that point in time, deserved) review.

Purchased a 48" Samsung 1080p Smart TV from Costco a couple of years ago and with it a SQUARETRADE warranty. My TV failed and a repair tech confirmed the internal failure. SQUARETRADE is only offering an (LG 43") display saying it is an equivalent replacement. Costco at one time had excellent warranty or return policies but now it seems I cannot even purchase a TV with confidence anymore. I paid 600.00 for a tb and SQUARETRADE's offer for the LG TV's are being sold around the 250.00 range. I have never been so unsatisfied and upset, also having a RIPPED OFF feeling. I would NEVER recommend SQUARETRADE warranty business.

When the picture went out on my TV, I called SquareTrade immediately and by the end of the night parts were being ordered for a repair. When the parts did not fix the problem anew TV was ordered and I am awaiting its arrival now.

I will never purchase another warranty thru this company. First, they couldn't find my Samsung S8+ warranty and I had to send them my receipt and it would be 1-2 days and I asked about getting something done quicker because I was going out of town and I use my phone for work and nothing could be done. Now another week later I contact the place. They said to get it repaired and they don't have the parts and won't have them till Friday. Today is Monday, anyone hear of overnight shipping? So another week. 2 weeks to repair a phone and they wonder why I am upset. Oh and they tell me today that they can send me a loaner but they will put a 750.00 hold on my credit card till the phone is returned.

I've been buying through SquareTrade for seven years now. Anytime I buy stuff, I look at SquareTrade to see if they cover it and I use them every time. Making payments is easy, and when the battery on my cellphone failed, they took care of it. I wanted to go through AppleCare and they said I would have to pay for it then they would pay me back. I just got the phone back today and I haven't sent the bill in yet. But other than that, it was fantastic. The same phone also had an issue with the sound before and we took it to SquareTrade's vendor. He fixed it within minutes and gave it right back to me, and SquareTrade took care of everything.

My 3 year old Vizio TV purchased at Costco stopped powering on. Called Costco and learned I had purchased an extended warranty. After multiple troubleshooting attempts while on the phone with SquareTrade, they determined a repair was needed and covered, and said they’d ship a part and arrange a repair service with a local repair service. I received multiple email confirmations of the appt and arranged for a friend to be there since I was traveling for work. Repairman never showed up and now I have to wait another week for the repair because I can’t miss work to be home before then. Very frustrated by lack of service and fact that none of the parties (Costco, SquareTrade, repair service Brunner) are taking proactive steps to reimburse me or my friend for this major inconvenience. Plus I won’t have a TV for another week.

My son is using the laptop and being a teenager, he's a little irresponsible and he can break it anytime so I decided to get a warranty for it. Considering the cost, I opted for SquareTrade and there was no hassle to purchase it. Then when I had to file for a claim, the process was very easy to follow. I told them that there was a problem with the laptop and they asked me to upload the documents required and it was processed quickly. I’m really happy with all the processing.

SquareTrade seemed to have the best offer like a two-year deal and everything was covered. When our phone had an issue, they were telling me to get it fixed and then, they’ll reimburse it. They’ve been helpful and professional, but I’ve never talked to the same person twice and I’m getting conflicting information. The lady said we can either send them the phone and then they can reimburse us. But then, that one person told us to try to get it fixed and send them the receipt to what we gotta pay for. And then, they said to take the phone to Apple and I'd have to purchase a new phone, then send them the receipt. New phones are not cheap to buy. If we gotta buy another phone with them, then what good is the insurance for? I bought the warranty to cover myself for situations like this.

TV developed a blue line. SquareTrade decided to replace it. No hassles, fast, friendly technicians and phone staff. TV was delivered sooner than stated which exceeded my expectations. And the TV was a new one not a refurbished TV.

My problem has not been resolved. SquareTrade has sent 2 parts, neither of which repaired my oven. It has been almost 3 weeks since I began this process and I am really frustrated with the whole experience. The people I’ve talked to at SquareTrade have all been very nice but seem to have misunderstood my problem with the oven. The local repair person they sent has communicated with them as well. He requested 2 more parts. They sent one and he doesn’t want to continue until he has both parts in hand. No sense in tearing the oven apart again if the one part won’t fix it. Not too happy at this point.

Purchased SquareTrade for my phone. This is supposed to be a painless process but it has been a nightmare. It has been over a week and I still do not have a replacement. The representatives are rude and I have spoken with 5 supervisors that give me different information. They say I am not guaranteed to get the same carrier or color that I purchased. They also said it will take 2 weeks for me to receive a check to purchase a new device, but want me to send out my broken phone first. Cancel SquareTrade if you have it. Never buying it again.

800 dollar phone... Samsung S8+. Turned in twice and refurbished junk both times. I called 37 days after instead of 30 days after for the overheating issue. They wanted deductibles again, plus 10 dollar shipping fees. People... SAVE your money. Do NOT invest in this company. They are associated with Verizon and many other large companies. Do not be fooled! They never fixed my TV either. Do not take out insurance... a waste. BIG waste!

I have a seven-year-old and if we buy an electronic device, he will somehow manage to break it at some point. It's just a matter of it happening during the warranty period or not. So I find having an extended warranty very valuable. We have numerous products with SquareTrade and they’ve always been very nice and knowledgeable.

My claim number **. I started this clam in May. I sent my computer and received it back with more damage to the top of the laptop that was not there before. The computer was not fixed so it was sent back in a total of 3 time. The issue was that there liquid was dumped on it. They did not fix the keyboard and said there was no issues found. I received the ok to take the computer to a local vendor to have it fix. This was during the last week of May. I received the computer back from the vendor on 20 June with a new keyboard. The keyboard could not be fixed.

Approximately 2.5 years ago, I purchased a pair of Bose Noise-Canceling Earbuds through Amazon. At the time of purchase, I opted to purchase a 3-year Square Trade Warranty for those earbuds. I have used and enjoyed those headphones intermittently over the last two years. About 6 months ago I started having two problems with the earbuds:

Overall had an amazing experience from the very first call to file a claim, to uploading and completing the claim process and then the speed at which the claim was processed and approved and had my claim check arrive within days. I was very impressed and will definitely use again for all my devices.

OK, so the check (warranty payment) was supposedly sent out on June 20, 2018 and now it is July 2, 2018 and I still have not received the refund check. I was told in the original email that I would have the check in about 5 days, it has now been over 12 days and I have not gotten the check yet.

The process for replacement of our phone was fast, painless and very efficient. The overall care and response was very impressive. I would highly recommend this service for anyone with electronic equipment they want to protect. This is a no brainer.

After years of purchasing SquareTrade warranties for all of my electronics, through Amazon, regardless of what retailer the item was purchased from. I was informed today while trying to file a claim that warranties purchased from Amazon are now only valid for items purchased from Amazon. Of the 3 people I talked to, the 2nd person informed that this change went into effect in February of 2015. I pointed out, looking at my active warranties on SquareTrade's website that the policy I purchased in January of 2016 - for a phone purchased from Verizon and a policy purchased from Amazon - was recognized as a valid warranty when that phone was damaged.

Send in to be repaired but not back yet. So waiting to see if all goes well when it comes back from repair. But past experience has been good so I think this will go good as well because it all started out fine after we finally got it figured out.

Purchased SquareTrade for 3-year protection plan. My product began malfunctioning so I filed a claim. Claim was denied because my "product has a manufacturer’s warranty that covers defects due to parts or workmanship, generally up to one year from the date of purchase." Why the hell am I purchasing a warranty for 3 years when "generally" I'm not covered "up to" the first year? Much like other companies that I've used, SquareTrade is quick to push the responsibility to other resources before accepting a claim. Buyer beware.

I tried to complete the process online, but it wasn’t working properly. The first person I spoke with was so helpful and emailed me what I needed to do right away. I got a response quickly the next day and called a second person who processed everything so easily and professionally for me. The whole thing took two days and then I got my refund within a week. I’ve purchased SquareTrade warranties before, but never needed to use one. I am so relieved and satisfied with the entire process that I’ll sure keep using them.

SquareTrade and Staples are NOT truthful re: full refund warranty. My refund was PRORATED by nearly 20% for a 4 month old printer. ST confirmed that pro-rated reimbursement is their policy, even though no reference to said policy exists in the paperwork received. I call FOUL to both SquareTrade and Staples.

I purchased an Abu Garcia fishing reel and the SquareTrade warranty came as an add-on with the package deal. I've been covered for a couple of months now and I've not had a bad experience yet. I'd definitely recommend it.

I was having trouble with my TV shutting off. So after ruling out a cable company situation, I called SquareTrade to put in a claim. The gentleman that answered walked me through every step to get my tv to work again. He was patient, polite, and spot-on with his tech advice. I can’t remember his name, but a big fat thank you to him!

I had such an amazing experience with SquareTrade! They dealt with my situation right away and so efficiently. They were easy to contact and got right to the point. I was amazed how they really were true to their word and refunded the whole amount of my camera, plus what I had paid extra for the warranty. I also appreciate how they were so quick in a response when I had by accident mailed my memory card to them. They overnighted it right away to me. Thank you!!

Well there was a man with an Australian accent or other. Kyle helped the most out of anyone I spoke to. Let's start off with my experience and what happened. I had an afterglow controller it was broken straight from the box. I had waited my month to 3 to take it back to Target so that was off of the menu. I had remembered I had purchased a SquareTrade 2 yr warranty. I called once or twice a month to get an answer.

My LG TV had a couple of burn-ins on the screen. Followed up with SquareTrade about my warranty and before I knew it, I had a replacement in the mail. Steps to replace my TV were easy and quick. Very satisfied with the outcome and I will definitely recommend their services to a friend.

They were super in helping me! He was very kind and a useful in getting the process started for me to have Kiera’s surface fixed! The SquareTrade staff has helped send the email to for me to send it back!

TV had no picture. I called and they decided I needed a new TV, and I was called the next day and the new TV was delivered. Very Good Company, easy to work with, and very nice people working there. They understood my problem, and quickly made the order for a new TV. No problems at all.

Wonderful service. Very prompt. My printer failed to respond properly to the command to use regular paper and kept telling me to fill the photo tray. I tried everything I knew and it still did not respond. Thus I filed a claim and bought a replacement printer. Thank You.

I am ever so grateful that SquareTrade honor their protection in a timely manner. Only wish they would cover the taxes I had to pay out also. I will replace and add insurance again. Oh also glad it's affordable.

The customer service I got from this gentleman but I don't remember his name it was amazing. He help me upload my receipt when I emailed it to him. Great experience. I got my phone within two day due to a trip I had to go to. Thank you.

It has been a long time since I sent my computer in for repair. I promptly did everything that was asked and even had to go resubmit information that was already on my account which lengthened the whole process. After all of that, I got my computer sent out and was expecting it to be repaired in 5 business days and sent back to me. I realized that I had liquid damage (ADH-covered in my plan) and that it might take longer than expected, but I was reassured that I should have my computer back before I start travel for my job. I got a email from SquareTrade informing me that the repairing process might take another couple of days. I got this email about 10 business days in and I still have not received my computer. At this point I was starting to get very frustrated.

I was distraught that my machine was broken but thankful I had purchased the extended warranty. SquareTrade was kind and very helpful. My claim was approved within minutes and taken care of in a few days. The process made deciding on futures warranties a little easier.

Dissatisfied with the product. I bought the product (printer) at Staples. The product was approved for the replacement but I had to have a copy of the receipt. I lost the receipt last year. I could not find it. SquareTrade would not honor it without the receipt. I had all the information, contract number, cost, and model # and it was approved but I had to have the copy of the receipt. Last month I found the receipt and I emailed SquareTrade. I received a reply that I would be contacted in 24 hours but that did not happen. I contacted them a month later.

I sent in my laptop to get a broken screen repaired. THEY sent it back with the screen repaired, but somehow my Cooling Fan is now unplugged. Instead of waiting for the 2-3 weeks for SquareTrade to fix a problem THEY created, I plug it in myself, only to find it is now running incredibly noisy. Maybe SquareTrade would be a LITTLE bit magnanimous, and allow ME to fix their error? "Nope, send it in again, sucker."

I purchased a Vizio TV from Costco Model #58UD3 for almost $800 from Costco. The picture went out on it, it turned blue. Anyways, I submitted pictures for SquareTrade as requested and I was told that if they can't fix it, they'll replace it. So I'm thinking they'll replace it because the last rep I spoke to said he thought so. I'm absolutely livid because they offered to replace it alright! For a smaller size and a much lower quality! My TV cost me $800 and they offered me a TV that was a misnomer brand and/or was half the value of what I paid. I feel totally deceived not only by SquareTrade but also by Costco. I've never had such a bad experience on a warranty and I am calling Costco tomorrow! I am so pissed to see that what they offered me was some old model/brand type of TV (Sharp and Hisense). Yup, the cheapest thing around!

First was delay in reaching tech on their hrs; you did not have extended hrs. Second, told getting Sharp TV as replacement vs Vizio purchased. Then one wk later, told that was not available and offered different TV, could possibly be refurbished. I feel getting the protection plan was such a false sense of commitment as when one purchases thinking if need replacement will get same product. Did not like how long it took to get replacement.

Kid broke dropped my phone. Y'all were so fast to get a new one to me. Then husband fell at work with his in his pocket and his broke and y'all did that one too. Thanks so much. Will recommend to friends.

I bought a chair from Office Max and they asked if I wanted to buy SquareTrade's extended warranty, but there was no pressure to buy it. When I filed a claim, there was a menu of choices and what I chose was the only one that really fit the category. However, I got a return message on the computer that my claim was denied so I called SquareTrade. I explained the situation and then it was covered. I will have an extended warranty every time I buy a chair.

I submitted a claim for service on an Apple iWatch, Series 1 purchased 6/27/16. I bubble wrapped and packaged my watch in excellent condition sent via FedEx as instructed. I received an email communication that my watch had physical damage. I contacted customer service to inquire and was told the technician who audited the watch stated it had a cover broken off with glue on it that Apple does not use and the technician took photos to prove it. I promptly refuted that claimed. I stated I sent a perfect watch with no damage… not even a scratch as it has always been encased and with a screen protector in place. Any damaged would have occurred at YOUR facility. I requested video proof of the intake of my watch to prove that it was properly packaged and received in excellent condition.

SquareTrade warranty was offered to me when I got my cellphone. Paying for the warranty was not hard because it came with the bill, which was automatically added in. Unfortunately, the phone broke and we had to return it. Even so, they sent a new one out. The process was easy and not confusing. My buddy has a phone as well. We're under the same plan. I just stuck the phone in the envelope and sent it back. But with my friend, it had a little card he had to fill out with his name, address, and the reason why he was returning it.