Allstate Protection Plans Reviews

My daughter got her phone wet and I sent the phone back to SquareTrade. I got an email confirmation with the tracking order from FedEx that SquareTrade received it. But I have not received the payment credited back to my card or in the mail. Other than that, filing the claim was very easy and the reps were so helpful over the phone. I am very satisfied with SquareTrade.

I purchased a ION SURF waterproof speaker from SAMs Club and was offered the 3 year protection plan through Square Trade. I have had the speaker now for 11 months. I started to notice that the battery wouldn’t last the 8 hrs it’s supposed to and also some rust on the speaker screen. Decided since it was two things wrong let’s make a claim before a third arises. Went online and started the process, fairly easy.

I made my purchase on Amazon for a headset and SquareTrade was what they offered. I submitted a claim online when one of my Bluetooth wouldn't retract, but SquareTrade said they couldn't do anything because it was still under the manufacturer warranty. Nonetheless, it was easy to go on there, click on the warranty and put in my information. I didn't have to do a whole lot.

I was trying to buy a Kindle tablet for my daughter as a birthday gift but bought a kindle reader by mistake. So I had to return everything. Only this product I cannot get my money back after more than 1 month! Will avoid business with this company in future.

It’s very reasonable to add protection, the way electronics are these days, so I have SquareTrade. Their site is easy to maneuver. I’m a senior, I don’t understand computers a lot, but their site is very easy to use. And as soon as you submit the claim, immediately, you either have an email or they’re calling to make sure. When I first did this one, I used the wrong receipt, so they immediately contacted me, and helped me figure it out.

I got a ring light and I put insurance on it so that if something happens, then I'll always be insured. SquareTrade was the one that they offered through Amazon and when I bought it, it was fast and efficient. I've already used it too and it was pretty helpful. My ring light had broken from the edges and it looked like there might have been electrical damage. Filing the claim was pretty easy. It was just to take a picture of the receipt and do it online.

Horrible. I purchased a battery on eBay and on eBay and purchases this lousy warranty with it. Battery stopped working a month later. I followed instructions and filed complaint with this fraudulent warranty only to get an email form then telling me I should contact the manufacturer. The battery was generic unbranded and there is no way to contact anyone. That’s why I purchased this warranty. THIS IS FRAUD. eBay shouldn’t not allow this. SHAME.

I buy my stuff from HSN and they provide SquareTrade. The tablet recently had a problem with the screen and they repaired it quick. I was impressed with that ‘cause it only took a couple of minutes, which was great. Everything was really fast and easy. Everybody that works there is very professional and easy to understand. They really helped me a lot.

I purchased a SquareTrade warranty for my blender in case anything should happen to it. One time, it wasn't working properly and it had this rattling sound at the bottom. Submitting a claim for its repair to SquareTrade was very easy. I was very impressed with the results. I received excellent customer service from them. Their reps were prompt and they answered my questions. I'd probably seek out their warranty. They were so efficient.

SquareTrade was the one that was chosen for me by the merchant that I bought the Samsung Galaxy S9 from. It had a cracked front glass and I made a claim online. It was straightforward. There was a drop down menu of what I needed and it was quick and easy. The claim was resolved the next day.

I was sold a 2 year SquareTrade extended warranty that was supposed to cover damage on a laptop. We've had the laptop less than 2 years and the case is falling apart and screen stopped working. It was never damaged. When I tried to get it repaired under the $140 extended warranty it was denied because "the laptop is not in the same physical shape as when it was new". Obviously not, the case is falling apart. When I escalated the issue, SquareTrade offered to give me back my $140 for the warranty – I am out of luck for the $450 laptop. We will never purchase another SquareTrade warranty. They do not stand behind them.

One time, my old furnace stopped working. Submitting a claim for it to SquareTrade was easy. When I was looking for a new burner stove, the reps at the store helped me file the claim. In about a week or so, the claim was processed. However, SquareTrade's services, as great as they are, aren't being offered at the store level anymore. The main chains bought a new company that does the same things that SquareTrade does. Still, I've had an excellent experience with SquareTrade. Their service is worth paying for.

I called about a week before this review and I've been having an issue trying to get my laptop fixed. First my laptop has had a couple issues, one a charging issue along with the laptop running really slow. I don't install many items on my laptop except Microsoft office and haven't installed anything else, so I spent 1.5 hours on the phone for them to say I have to do a complete reset of the software. Because the laptop is running really slow which it was a clear hardware issue, I let my laptop run for about a day and a half and still said please wait. I responded to their email and they got back to me at different times of the day so I again had to get in contact with their tech support after going through the long menu. 45 minutes later they again want me to do another reset and call them back or respond to their email.

In the beginning of the claim, SquareTrade couldn’t find my warranty. They had to do some research on finding it because it has been a couple of years. They did find it after I scanned in my receipt. It showed them where I had purchased it and the number on it. After that, they walked me through their little troubleshooting, making sure it was the TV and not something else. Then the guy put in the two new parts. But there was no fixing it, so we got a new TV. They sent me three choices for the replacement. The TV that we got replaced was a 55-inch, and this new one is a 58-inch. So, we got a little bit more.

I had an overall poor experience in regards to my extended warranty on a bed I purchased. It broke six months in and I had such a runaround for two weeks of calling and emailing different parties (where I bought it, manufacturer, and warranty provider). I was initially told it was covered and then after efforts trying to move forward in the process I was told “physical damage is not covered” (it’s a bed; what else is there besides physical damage? “Electric” she told me ????) and offered to refund me the warranty price .. of $16.. on a $200 bed... ???? Then I asked to speak to a manager and only then was ultimately fully reimbursed for my purchase via a check in the mail. After so much effort and incompetence of their staff, it was such a hassle. I would not insure w/ them again nor recommend.

Finally got the check as promised by the representative. Thank you for resolving this issue.

If it had an option to rate negative on this I would. I purchased a plan with them. Couple of months later my son's 2DS fell off his dresser and it cracked the top screen so I know I had purchased the protection for accidental. So long story short I called about a clean. They said I didn't have accidental protection that I had standard. I told them know I told Walmart specifically I needed The Accidental because the game is for a three-year-old. They did not want to listen to anything I said. Instead they just kept cutting me off, being rude, being objective to everything I said, did not let me get anything in, didn't want to listen to nothing I said. I even have the receipt and they still didn't cover my item. My son's brand new game not even one month is here in my dresser just sitting there and they can't do nothing about it. I feel ripped off or and rob by this company.

Filing a claim or receiving any type of assistance from SquareTrade is very time consuming, not consumer friendly and very frustrating. I do recommend using this company. It has taken me DAYS to schedule a service call for my less than 3 year old dishwasher and I am STILL trying. My time and money will be better spent scheduling it myself. Do not use SquareTrade.

I learned my lesson in the past that unless you have some sort of insurance, if something happens it leaves you out on a big expense rather than minimizing the cost of your items or whatever electronic you may have. When it comes down to something that I need for work, I need to be reassured that even if something happens, at least I will have something to rely on, which was one of the reasons that I selected the coverage for electronic devices. There was a couple of people who suggested SquareTrade to me and the people at Verizon recommended it.

Very poor thus far. I have called in TWICE (UPDATE-Now 3!) with no resolution on a mechanically broken product. The worst part is that I was to receive an email from them so I could reply with information they were requesting -however- I never received the email! I am not able to file a claim online. My claim # is not showing up in their system. So.... I have to call them back YET AGAIN. THIS HAS BECOME A MONTH LONG PROCESS that still isn't resolved. Very disappointing and unfair when I purchased this plan to protect my investment; yet I am not being protected, and my expensive product is now a complete waste at the time of year when we want to use it most.

I've never had so much complication with a warranty before. Everything seemed so smooth and easy but it took 3 tries and a couple of months to get a check sent to the correct address. I prefer the company previously used.

This practice of not covering the most common issues is predatory, at best. In 2019 it is fair and reasonable for a person to expect that buying insurance on an object would cover physical or accidental damage to that object. If Allstate sold car insurance that didn't cover such damage it would not be in business due to class action lawsuits and building a reputation of acting in bad faith.

I gave my 13 year-old son a cellphone and I got a protection plan for it. It is very valuable especially when you're giving cellphones to 13 year-old boys. Walmart offered SquareTrade and I was given a pamphlet. It was very informative of our plans before and it's very cut and dry. SquareTrade's claims process was super simple, too. I filed a claim because of a broken screen and the process went smoothly. I mailed the phone to them and as soon as UPS tagged it, SquareTrade sent me a gift card via email. I took that to Walmart and they replaced the phone.

My son and his mom bought an Xbox controller and a gaming headset and they happened to get the SquareTrade warranty on it. It was offered at the checkout through the store. The headset had broken two months prior and it was like a factory defect. We were able to find the receipt and it was also had a protection plan on it so we had turned both in at one time. Filing the claim was really easy. I was expecting to get new stuff right back but SquareTrade took a certain amount of money off and sent a check in the mail. To have money taken off and to have to buy another one was a pain but other than that, it was fine. Having an extended warranty is nice. I have recommended to friends and told them that in the future if they buy any games through Walmart or anything, they should make sure to get the SquareTrade warranty because it's worth it if they find themselves in a jam.

The air fryer did not work as described. One call got return information. Return was issued quickly. Each time I've had any trouble with things I've purchased they have taken care of it. I had a slight problem with headphones I purchased. When told how to handle the return I was certain the agent told me to throw the old pair in the trash. SquareTrade sent me new ones. When the new ones broke I just threw those in the trash. Then I got a bill for the first replacement set. I called and they explained that I had not returned the broken pair. We talked more and I understood exactly what happened and Amazon understood what I was saying. They canceled the bill for the replacement pair. SquareTrade is a great deal and company. I highly recommend the extended warranty for any product that offers it.

I bought a SquareTrade protection plan for my Samsung TV from Costco. I bought it because it was offered through Costco. On April 25th 2019, My TV blacked out all of a sudden. Opened a claim with SquareTrade, went through troubleshooting steps with a technician on phone. Technician "figured" out what the problem was and informed me that In-Person repair will be provided and the spare parts will be shipped directly to me. Took a week for the parts to arrive and get the next available appointment. Service Provider may not honor your selected slot. I've selected 8 am - 12 pm slot but got the message from them that they would come after 1pm. In-Person technician couldn't repair the tv with the parts Squaretrade has sent. Squaretrade confirmed that TV is not repairable and would replace my TV. Until this point, the whole communication/experience about the repair was OK.

My carrier gave me the information I needed to get a SquareTrade protection plan for my cellphone. My cellphone was dropped and it was my fault. It quit notifying me when I had text messages and wasn't working good. With SquareTrade, it was easy to file a claim for it. They were polite and helpful. I just told them what was wrong, they sent me a phone, and I mailed the old one back. Having an extended warranty is very valuable.

Bought a BRAND NEW OLD STOCK Samsung Galaxy S6 on eBay and elected the SquareTrade protection plan. I usually don't read the fine print but this time I did it clearly states that it covers new phones for accidental damage. Lo and behold after purchasing the contract was emailed and it disclaimed accidental damage. When I contacted them the rep said "the phone you have can't be new because the Galaxy S10 just came out." I tried to explain the phone was new old stock to no avail. Bottom line check the contract. Once you receive it to make sure it covers what you thought it did as you have to cancel within 30 days for a refund which I did.

I had a plan paid in full for a year. I submitted all the uploaded photos and receipts and they took their payment. After a year I went to month to month for 2 months. I called about filing a claim for a battery after 14 months of payments. They told me they needed receipts for the phone that I purchased outright 2 years ago and since changed carriers. I asked them about the photos I had uploaded initially to get the plan. I was told they were blurred and I'd have to track down my receipts or I couldn't file a claim. I asked them to email the photos to me. I received them and they had OBVIOUSLY been altered.

Submitting a claim with SquareTrade seemed pretty easy and straightforward until I got to the point where they said it was all electronic. They said my claim had been approved and they sent me an email. On the email, it said to call a number and the number was impossible. I felt like it was trying to dissuade me from finishing the claim. It was like every option was diverting me back to starting a new claim. It was very difficult to get through and to sort out how to get through.

I have purchased many SquareTrade plans over the years. I had a need to file a claim on a TV that I purchased from Best Buy. First off they made me, the customer do all their troubleshooting for them vs sending out a repair tech to diagnose the issue. After multiple emails proving the issue they sent me a “congratulations” email telling me they are going to replace my TV with a brand new TV.

The computer was damaged and returned for repair. It was returned and the physical damage was repaired but it isn't working. I tried to go online to return and was given a message that I have to call in which is difficult for me to do during the day. So I still have a computer that has been broken for months at this point that I spent a lot of money on and spent a lot on a difficult to use warranty program.

My laptop fell down and the screen was damaged. I submitted a claim online with SquareTrade and it was straightforward. Having a warranty is very valuable. Plus it’s an option to reach to when unplanned things happen.

I purchased an extend warranty for a Fitbit smartwatch. The watch was sold as water resistant to 50 meters or 164 feet. The watch never went deeper than several feet in a lap pool. SquareTrade would not replace and could not fix it since it had "liquid damage". The warranty from SquareTrade was to cover normal use, since the watch was designed for normal use in the water/swimming up to 50 meters and never went below 1 meter, it was used in normal conditions for the warrantied item. They should have replaced under their warranty.

I paid for a 2 year mobile phone warranty from Square Trade and my phone ended up malfunctioning a few weeks after purchasing it. I tried to file a claim with Square Trade and they said it is the manufacturer's responsibility to fix my phone. Additionally, their 2 year plan only covers your item for 1 year, that's if Square Trade actually agrees to fulfill a claim on your item.

SquareTrade was a Costco deal and our experience with them was good. We have them for the TV, but we had one for a laptop too. The TV got stuck trying to update for 4 hours so we texted and called for help. Apparently, when my daughter went online to do this, the TV hadn’t updated since we got it. And for some reason, it started trying to update and it wouldn’t do it. We couldn’t see the TV. It was just doing this update and turning off. The guy sent us directions. We had to upload the update from the back, stick in the stick in the back of the TV. SquareTrade thoroughly assisted us. My husband also had to call on that TV about a year and a half ago, and they fixed it over the phone. With all this technology, having an extended warranty is very necessary.

I had a great experience when I had to file a claim. They when responsive and quick. I had to file an issue with my cycle bike and they handled the problem immediately. I have nothing negative to say about this company. I would recommend them to everyone.

The folks at Office Depot talked to us and suggested that we might wanna take SquareTrade's plan because it included not only the insurance on the machine, but I could add a virus software and support. So, getting it was kinda no-brainer. When my wife spilled a drink on the computer, we did what we could to try to get it dry and turned it off. Apparently it shorted everything out inside. I had not registered it when I bought the machine, so I had to go through the registration process. But even with that, the claims process was fairly easy.

I purchased a necklace from Sam's Club and along with the purchase they sold me an extra 2 year warranty plan from SquareTrade which is an Allstate Company. Now 5 months later the necklace broke and I contacted SquareTrade and they advised that the store is responsible for the repair. The store only covers the repair or damage for 90 days that's why they sell the extra warranty. Anyone who purchases a warranty from SquareTrade should be very careful, they don't honor the agreement.

I filed my claim for my Samsung television which quit working just after the 1 yr manufacturer warranty mark. When I filed the claim they attached to my freezer warranty thru SquareTrade. After explaining it was a television and sending in receipt from Sam's club I was told I would be hearing from someone within 24 hours. The original claim was on April 26th I believe. They updated the tv warranty on May 6th after I called in to customer service. I have not heard a thing from them no email and no call. It is May 11,2019. I have been without a television for weeks. It is very frustrating as this was the television in the family room that me and my kids would watch movies on. I just wish they would give an update of some kind. I understand things take time but I am feeling like now that they have all the information needed, they are not following thru.

My warranty plan was gifted by my brother and he was the one who took the entire plan with SquareTrade. He bought a juicer one year ago and it's getting very bad. It's making very loud sounds while making juice. I had a three-year insurance on that particular item and I called SquareTrade with the insurance. I talked with the representative, and the representative gave me a refund on the price with which the item was bought on Amazon. All in all, the refund process was easy. My experience with SquareTrade was good and I recommend it.

I have had a problem with the desk chair that I could not fix. The chair would not adjust up or down. The representative was extremely cooperative and not confrontational at all. I would strongly recommending getting the coverage on any office equipment purchased in the future.

Few months ago I'm bought an auto parts (about $100) and add the "Square Trade warranty" for $11. Unfortunately, this parts became broken in few months. What I listen from customer service of "square trade warranty"? I need to contact with 'MANUFACTURER'. And aggressive style communication with me from somebody who named 'Ahmed'. It's not a problem to lost about $125 for me, but I will recommend for anybody do not buy any service from this fake warranty company, never.

SquareTrade was a deal to guarantee that I would be able to replace the product. When my screen cracked on my phone, SquareTrade replaced it with a new one. There was no trouble in filing the claim. I called in and made my request. It was replaced and I sent back the phone that I had so that they could have it for verification. It was a terrific experience and it’s really good to have the insurance from SquareTrade.

Usually have no problem with refund issues, Except this once this girl sound like she was belittling me Because I have anxiety problems dealing with people! I would highly recommend these people. Just make sure you buy the right warranty for the right product other people had problems. Used these people multiple times, haven’t been turned down yet!!! Refunds over to 300 Using multiple protection warranties!!

Purchased steering gear on eBay then purchased 1 year protection plan that stated and only stated standard plan + accident and damage up to product price. Product has failed. They refused to refund me. First their claims email response don't ever send a confirmation, then after numerous phone calls they end up requiring pictures of the transaction and then you get the 3rd degree on the defective part that has failed. Then email comes that claim has been filed and have the part on hand when I call back. Ok since part is defective and I will have to spend the 3 hours to remove anyways I removed the part and had on hand to call back. Called back.

I will never buy another SquareTrade policy. I’ll get the runaround from my warranty from Samsung and SquareTrade from 10 am until about 3 pm. I had the TV for less than a year but guess what? They both say that it’s not cover. Samsung and SquareTrade will never get my business again. This is the 2nd time this same incident with the same type and brand has happened. Save your money on the warranty because they won’t keep their word. BBB will call and letters will be sent... Sincerely an ex-customer.

A warranty would last longer and SquareTrade was cheaper. We've had their service for years now. The kids usually do the claim. We send the item in and get it back in a pretty much timely manner. We’ve had pretty good luck with their customer service. Other than the two days which we have to consider to get the item there and get it back, it’s pretty good. There could be a service around here that we could just take the item to as opposed to having to ship everything in.

Problem started Dec, 2018. Called, opened claim on my monitor to repair. (No mfg warranty). Was told to take to local auth. repair center which I did. After 3 months of working on the monitor with LG, LG said it was unrepairable. I contacted SquareTrade - to update my claim and they closed the initial case (due to inactivity that was out of my control). I was instructed to open a new one, which I did. I sent documentation in March from center stating it was not repairable (per SquareTrade request). Since then, I've called at least 5 more times to SquareTrade for resolution only to be told someone was looking at the case and I would receive a call or email back, later that day, with no response.

I bought an iPhone 7 Plus 2 years back and paying 8.99$ every month towards the premium. After two years the phone is completely dead and not ready to power on. I called the SquareTrade and they sent me a procedure to reset the device which I did. Instead of repeated calls they finally came up with a solution of me paying the deductible of 149$ which if I go myself to a store I can get it done. When offering the SquareTrade policy they said nothing about all this.

I have had 3 SquareTrade warranties on 3 different purchases. Eact time a claim was filed for a product failure I received a response that the mechanical failure was not covered under their standard warranty coverage and they refused to open any further claim for damage. The vendor was not responsible after 1 year and SquareTrade refused to accept any claim for warranty liability. The service was/is a waste of money. It is a better investment to purchase an item through a regular store and deal with instore service and warranties.

The printer would not print. My coworker cleaned the printhead and it still wouldn't print. She had to print things in color and it was streaked. It was not good quality even after she cleaned them, and she would put in new cartridges. We use only the original cartridges and we don't use the ones that have been done over. She said it was not doing what it was supposed to do and that was when we filed them. We had no problem filing for it. They had a little bit of a problem finding our claim, but within one day they had found it. They said they were gonna reimburse it, and they did. We're happy.

I work in a cemetery burying people every day and accidents happen all the time. I saw SquareTrade on the phone store and thought it would suit me well, so I got it. When I filed a claim, the lady I spoke to was really good. She answered every question I asked.

I purchased a TV from Sam's Club and a $99 extended protection plan in 2015. I have the receipt in perfect condition. I have since cancelled my Sam's Club membership and instead belong as a member on my wife's account. To file a claim with SquareTrade, I must provide email address or last 9 digits of Sam's Club membership number. I spoke to Sam's Club and they provided my old membership number. SquareTrade still can't find me. They requested I send an image of my receipt. I did so. They indicated I'd receive confirmation in two business days. Three business days have passed with no response and calling in doesn't get me any further. Meanwhile I have a TV and purchased extended protection plan I cannot use. I'm not sure who screwed up - Sam's Club or SquareTrade - but I'm frustrated.

Warranty said repair or replace!!! Technician said it couldn't be repaired & SquareTrade said they would replace!!! A week later no TV & no check!!! Not happy!!! Calling BBB & lawyers!!! Ready to take to small claims court!!!

I dropped my computer, my bad. Backed up most important information and sent out for warranty work. The screen was replaced, but work on the housing was marginal at best. I turned on the computer and it was wiped. They had reinstalled my operating system. Then stated it passed all function tests. But they forgot to check if the touch. I called to inquire why and got the standard robot response... "It is standard protocol for each service". Then I asked why they took the time to reinstall my operating system, but did not ensure the touch screen was functioning. I called to speak with a manager and she read over and over the same phrase... It's standard protocol; what a waste of time and money. Good information for declining future purchases offering such a shame of warranty work.

The final question and where we are at right now is stuck in the lower level management on how and why it is going to take 7-10 additional working days to get me a check. Please consider the fact that they have had my computer for 19 days. I was told by OfficeMax that this is a good company with rapid, 2-5 days, to replace my laptop. It's now been 20 days and don't believe the fluff words of ESCALATED or the one today CASH BENEFIT because they refused to allow me to speak to the next level management so I could get an explanation of why there is NO KNOWN PHONE NUMBER FOR CLAIMS TO CALL THE REPAIR FACILITY. This is after I called at 6:30 am to solve the communication problems between departments.

Personnel is very helpful and polite. Took care of the issue as promised and got back to me also as promised. I would recommend this service to any relatives and friends and definitely will get any feature items cover with SquareTrade. Thank you.

I bought a vape and got your coverage 2 months ago or longer. I filed a claim and never heard anything back. I'm still here with a broke vape. It said my vape was covered due to the warranty and I have not got anything to send my vape in.

I have received a replacement phone in a timely manner but the phone was a disaster. They had sent me a second phone which is a little better but still has lots of problems. If at the time I had purchased this insurance they had disclosed to me that they would not replace it with a brand new phone I would have never purchased this insurance.

The claim I sent in on my tablet was processed quickly and without any problems from SquareTrade. They sent a check for the value of the item within a week of declaring the item could not be fixed. I am very thankful.

HP Envy #360 Laptop Keyboard Repair - Excellent! Service coverage was bought through Costco along with the laptop two years ago. Water damage made the keyboard totally inoperable. Repair was totally covered, completely fixed the problem, and very fast initial response, repair and return via FedEx. Highly recommend SquareTrade!

Although this was my first experience working with SquareTrade and I have several items warrantied through them, I'm hope to NEVER have to deal with these people again. My washing machine broke on March 27. After starting a normal load, I came home to the completed load in the washer however water was all over my floor. I immediately called SquareTrade. This was on a Wednesday and I was told someone would be over that Friday between 12pm-5pm. I was also told I would be receiving some parts in the mail for the service tech and not to open the box when they arrive. Well, 5pm came on Friday and no one had arrived so feeling frustrated that I spent the day home from work I called SquareTrade.

I will never get a warranty backed by SquareTrade ever again. I bought a laptop in January 2019 and it fell in March. I found a computer repair shop near me that partners with them to fix electronics and bills SquareTrade. SquareTrade insisted that my laptop should be mailed to them and HOPE that I'd get it back in about 10 days.

I had purchased a camera for my wife's car. About two months after installation the screen went bad. The exchange process was simple and painless. Thank you for standing behind what you sell. I called customer service, they asked me for a picture just in case it was something that I could fix. Realized unit was not good. They immediately sent me a new item and I received it within a week. Installed new camera and have not had any issues since then. Thank you all for being awesome and easy to work with.

Immediately after receiving my xbox one x back from repair I got an E105 error. Meaning that the same issue I sent the unit in for repair is still happening. My hard drive was supposedly replaced and my startup problems are still occurring.

Described issues with printer to rep. They explained the three options available to me, first they could recommend a place to repair it. Second they could exchange it with a rehab unit. Third was a buyout. I chose the buyout, because it was the fastest way to get me going. The ck. arrived within a few days. Great service. I have the new printer covered by SquareTrade.

Awesome experience with the whole process! Customer service is top notch, the value is outstanding and I will use them again! I ended up losing the phone before I could send it in (well it was stolen) but not SquareTrade's fault. I highly recommend them.

Using SquareTrade was a mixed bag, I did get a slightly smaller tv than what I originally had but I did get something to replace it which is modern and sleek. I didn't think the process would last a month from beginning to end, I thought it be a week or less like it was with Best Buy. However I did get something similar to what I had before so I won't complain.

We sent a Vizio Sound Bar and everything that came with it you for repair and/or replacement. The item was repaired and returned to us within a reasonable length of time. However, the remote that we sent with the unit was in perfect condition and the one we got back is scratched. We expected to get the equipment back in the same condition in which it was received by you.

Had unit for over year and all a sudden wouldn't hold its programming, sent it in for repair with SquareTrade and they couldn't fix the issue so they refunded us our entire purchase amount. (Note when we shipped unit to SquareTrade they also paid for the FedEx shipping.) All in all we are happy with the service they provided.

This was such an easy process and I am very grateful for that. Everything was done online which is easier for me because I am constantly busy and could do everything online. Much better than the last company that did the warranties. Thank you so much for making it such an easy experience and for refunding me my money so quickly and effortlessly.

Since March 2019, my ice maker stops making ice weekly. I was told to do hard reset which seems to get it working again after about a day and then it would stop again. When I called for service, I mentioned the above but was told you would not do repair visit for intermittent problems and the ice maker must not be working at the time. Having to do reset every week is not intermittent which qualifies for service call. I was finally able to get your appliance dept. to agree to come out and check my ice maker soon.

Easy and fast, excellent service. The controller of my game console was not working right, took the console to a local repair shop paid for the repair and send my receipt. Got the check in less than a week. First time dealing with this company. I recommended 100%. I would get the protection plan on all my electronics.

Dropped my laptop, busted the hinge, screen messed up, other issues. Was easy to report, quick to get it sent in and returned, and everything's working perfectly now. They even fixed things I hadn't reported - power cable was a little iffy, the bottom cover loose, etc.

Informative, courteous, professional and helpful on the phone to connect me to the proper person to resolve my issue. Did not take much time to complete the transaction. I was still covered by the Staples warranty and they guided me through the steps to take to find the solution.

When I purchased SquareTrade I felt mislead about what they cover for warranty on my Bluetooth headset. Just because there was nothing wrong with the electronics SquareTrade wouldn’t replace it. The neckband cracked not because I was careless but it was a defect.

SquareTrade is never on time with my products and their communication is terrible. I’ve had to online chat and call 5 times to figure out what’s going on with my laptop because no updates were ever emailed or communicated to me. It has been 2 weeks since I sent my MacBook in for repairs and I just got off of the phone with them once again and now they’re telling me my laptop is awaiting parts and the repairs process will be EVEN LONGER. Horrible communication, terrible customer service. I miss AppleCare. I gave SquareTrade a second chance when I purchase my $2300 MacBook Air and I shouldn’t have. Horrible service on my iPhone and even worse on my MacBook.

Experience was great when I just had a cracked screen issue. But once it required a phone replacement everything became a hassle. Poor communication, phones were not overnighted right away-then they were the wrong phones-spent hours and hours with customer support. US Cellular finally just sent me a new phone themselves because I had been through so much.

My son's laptop became damaged and I had to send it in through SquareTrade. They were courteous, efficient, helpful and very fast to get the repair done and everything back to normal for us right away! I was so glad I purchased the plan. :)

I was happy with the process. Every step was as described. It took one day to fix. It was sent to FedEx for shipping. This is where the fixed computer spent 3 days in the shipping facility before moving on to be delivered. If should have left the shipping facility 2 days earlier. I still got the computer back sooner than expected.

SquareTrade is AMAZING!!!! They fixed and shipped back our IPAD the same day they received it! I've had to use them twice for the same IPAD, their service is exceptional and the repairs perfect. I will always buy my warranties through SquareTrade.

SquareTrade provided prompt and efficient service in processing my claim and ensuring that I could replace my defective item. By providing excellent service I have been able to refer many family members to get the insurance for items they purchase.

I got a great deal on an iPhone on Black Friday for my son. Luckily I purchased the insurance offered at Walmart, because about 4 months later it was damaged. I could not find the receipt. By the helpful CSR's at SquareTrade were able to look up the phone by the IMEI code. The whole thing went smoothly after that. We purchased another phone at Walmart and gladly got the insurance again. Thank You SquareTrade!

I would always buy this warranty. My printer stopped working. I took it back to Staples. They told me what to do with my warranty. I received my check within 10 day. I just purchased another printer with another warranty. This is my best deal of the day!

There was a time I wouldn't buy an electronic product without a ST warranty. Then ST started playing games. When I bought a printer for $100 using $80 in staples bucks, ST charged me for a $99 warranty but only sent me $23, claiming that is all it cost me. Then why was I charged for $99 in coverage? I paid $15 to get $23 back when it broke. Hardly worth the bother.

My young teenage son dropped his Chromebook and messed up the screen. SquareTrade looked up my warranty and processed my claimed which I initiated online very easily. I shipped it to them for free, and the laptop was repaired and returned within a week.

This was the second time my Roomba 665 required repair on the side spin brush. Seems to be the weak spot on these machines. SquareTrade makes getting it fixed a breeze. Since I already had a claim, they found my information quickly and sent me a FedEx return label immediately. In less than a week it was returned and running around my floors again. I don't usually buy extended warranties but I'm glad I did. And SquareTrade is worth every penny.

Was very good. I have no problem. But till today I didn't received the check for the cost of the printer. I was promised to get the check of reimbursement in one week of submitting the claim. I hope to get check very shortly.

Samsung 65" 8series warranty coverage. I bought a Samsung TV at BestBuy Thankgiving week 2016 and purchased SquareTrade extended warranty coverage at Costco. This turned out to be a wise $90 investment! In January 2019 the panel backlight began to fail resulting in dark areas in the picture. The SquareTrade claim approval team walked me through some diagnostics, looked at the pictures of the failure and honored their contract and quickly replaced the malfunctioning TV with the current model having the same features. Important advice: save all your receipts!

The service is ok, however, it all depends on who you get on the phone to file a claim. They do not like to listen to the consumer policy owner. At times people from there were rude and not helpful.

My laptop could not charge because it did not recognize the charger, and the battery wouldn't hold a charge. Every stop of the process from filling out the form to returning my laptop was so easy, thanks to the help of the representative. Also, my laptop was repaired and returned in a timely fashion.

I never thought the extended warranty would come in handy but boy was it. 70 inch TV had issues and Square Trade replaced it. Had to send some pictures to them and try resetting the TV while on the phone with them but well worth the effort. Customer service folks were so great and I can't thank them enough for their efforts.

I filed a camera repair claim on April 11, 2019. The item was unrepairable and Square Trade informed me on April 20, 2019 that they will refund money within 5 days. This is an excellent service provided by Square Trade. I have bought all my tablet and camera insurances from Square Trade (more than 10 items). I highly recommend people use Square Trade as their first choice.

I had a laptop that I thought was covered under the laptop protection plan that I purchased through Amazon.com. I went through 2 weeks of checking to make sure the laptop was covered under the policy before they authorized my sending in the laptop for repair. Once it was received by the repair department, they could not fix the laptop and according to the coverage I purchased, should have been provided with a new laptop. Instead, I was informed that the laptop was not covered under the protection plan and then SquareTrade cancelled my plan but issued a refund. They returned the broken computer to me.

I was very impressed when I called to report about my Rebel T6 Canon camera for not taking pictures. The representative talked with me kindly and guided me to every step of what I needed to do and get my camera fix, I was so happy.

Netgear Nighthawk Router - I spoke with rep on the phone, as my router had quit working. He asked a few questions and told me they would be issuing a check directly to me. The rep was very professional and knowledgeable. My experience was top notch and I will continue to use SquareTrade Warranty whenever I need it.

The Samsung 55" LED TV I purchased at Costco went out after 3 years. No picture but sound. I called SquareTrade, talked to Customer Service and then a Tech person to walk me through various tests. TV did not respond. I was then sent an email with 3 new TV options. I picked one and received this TV the very next day via FedEx. I was extremely satisfied with SquareTrade, their personnel and the efficient handling of my claim. I highly recommend SquareTrade.

Beats headphones - I will continue to buy this warranty, it worked great! The customer service person was very professional and polite. They did exactly what they said they were going to do. They couldn’t fix mine headphones so they replaced them with a new pair.

Fix case of computer. You did a outstanding job. You were very fast. Thank you, I was very p!eased with the repair. The time frame was very fast. I am very glad that I paid for the extra cover. You make having a repair very easy.

Replaced battery on laptop. I am reluctant to give a review yet, as I am still experiencing problems with the battery. I'm trying to figure out if it's anything I have done when I reloaded apps that were removed... or if it's how I use the laptop... but the battery seems to be unstable/erratic. I'm trying to keep a log now and will contact Square Trade again if/when I get a clear idea of what the problems seem to be.

It took many hours on the phone to finally get this warrantied. It (you) originally refused because it (you) said only the electrical portion was covered. It's a kitchen faucet! It's NOT electrical. Then they (you) only wanted to pay about half the current replacement purchase price. Finally they (you) agreed to pay the purchase price which was still less than the replacement price. Overall, I'm completely underwhelmed by your coverage!

I have a 43 in Sharp TV. While watching live programming or using a YouTube my TV will not shut off after use. I must unplug my tv two or three times a day to turn it off. The agent said that I must boost my Wi-Fi signal which I'm at full bars on my cell phones and on the menus in the TV. The agent cancelled my claim and didn't even offer a true resolution after 2 hours on the phone between two agents. So I have a TV oh and I just received an email from the local TV station. They want to do a story based on warranties. I recorded this on my phone on the video feature on my phone so unfortunately that's not enough.

I have had the pleasure of using this service for a number of electronic I own! The experience had always been pleasant. My young daughter and grandchildren are bound to have mishaps and I knew the service would come in handy! Thank you for your prompt service so my daughter can finish out the school year successfully! Sincerely, Yvonne **

These days when it seems as though everybody is trying to keep from paying or offering honest service, Square Trade has completely defied these beliefs. Great company with great service, honesty and integrity, great customer service and it has been an honor to work with them because they do what they say they're going to do. Thanks.

I returned a phone in Dec 2018 and received a refund within a couple of weeks. However, I returned a phone several years ago and never received a refund. I spoke with your company back then and several times since, including last December. Each time I was told that I would receive a refund... but sadly... no refund ever came!

I ordered a refurbished iPad from Walmart which got damaged. Good experience. Very efficient. Quick response. Issued me a check in almost the full amount that I paid for it. I was satisfied with the easy way that my claim was handled.

My gift card was stolen because my account was hacked and you could not help. You guys told me you cannot help so thank you very much. The experience was not great. You guys should come up with better ways to help.

What an outstanding Company. The High-back I purchased at Staples chair broke, I made a claim. They accepted the claim and sent out a check all within 7 days of my claim. This is a great company to purchase product insurance from.

I have usually had great experiences, with SquareTrade. However, when you are told to expect certain repairs to be made and it isn't, once it has been returned...then, a supervisor promises that the repairs will be made - but weren't, when it has been returned the second time. And now, a manager swears that the repairs will be made - as I am preparing to ship my laptop, a third time - FOR THE SAME REPAIR. I have been without my laptop, for over a MONTH, as I deal with this nonsense. I am not impressed, whatsoever. HORRIBLE CUSTOMER SERVICE!!! If you give someone your word - you sure as heck had better keep it!!! I have zero faith and zero trust, in SquareTrade and their representatives.

Not all the items repaired. The screen will go black when using it and the only way to resolve is to reboot. Also, the speaker volume is low, fluctuates up and down, and it crackles. It seems that there is not enough diagnosis completed when I send it in.

Fast and friend service! I will repurchase this insurance when I buy another electronic item. I do recommend it, it’s really worth it. It took less than a week for them to fix my Jvl speaker, it was really fast! I was pleased with the service.

In Sep 2017, I purchased a 3yr plan from SquareTrade for my Galaxy S8+. In Apr 2019, I traded in (Samsung Trade In Program) the S8+ and bought a new S10+. I called SquareTrade (twice to confirm) and was told I could not transfer my new phone to my current 3yr SquareTrade Plan. So was forced to cancel my SquareTrade Plan.

I am satisfied with both services provided respectively to my laptop slow performance and my Huawei cellular telephone as well. I chose not to follow up with the Huawei case because I wanted to keep the old device. Thank you a bunch SquareTrade for your prompt response to my claims. The agents who assisted me were very courteous, knowledgeable and patient.

When processing my claim it was very quickly handled. As soon as I mailed in my damaged phone, I received my shift card. The representative I spoke with was very polite. I definitely appreciate that!!! I hadn't expected for it to be processed so quickly. In the past, I've had experiences that did not go so well.

Best money I’ve spent, I have a toddler and she has broken my husband's iPad a couple of times. Square Trade has always fixed it and gotten it back to us quickly and in perfect condition. Next time we buy an electronic we will definitely be buying a Square Trade warranty.

I really liked the service when I asked for help, the people were really nice and well-mannered. Also, when I asked for a Amazon gift card the very next day they already had it in Amazon all ready to go for me to buy another flute.

My LG monitor stopped working and I submitted a claim with Square Trade via chat. The person I spoke was understanding and emphatic and helped to took care of it immediately. I’m glad I got the warranty from Square Trade when I purchased the monitor from Amazon. Two thumbs up.

I bought a 160GB I-Pol Classic on eBay April 28, 2018. Battery last a few hours & needs recharged. I paid for the SquareTrade one year warranty. I invested no fewer than 4-5 hours with the AI chat boxes. I was furious. Finally I found a “customer service” rep who told me this was an Apple problem. I will never do business with this clone that was Assurant before going under. I would give them zero stars if I could.

I was worried about how my claim would go when I started to see some of the pixels start to "die" on my 4 yr old Samsung 65" 4k TV. However, the TV was still under my 4 yr warranty with SquareTrade and the claim was handled professionally. They had me perform some troubleshooting steps and then send them some pictures showing the dead pixels. In a very short time, I was informed that I was approved for a new TV and offered choices similar to what I had purchased only newer. The TV choices were Samsung and LG and matched or exceeded the specs of my old TV except for 3D which is no longer available. The TV shipped in a timely manner and I was very pleased with the entire process. I will be purchasing SquareTrade warranties on my high-end electronics in the future. I highly recommend them.

Bought 1st chair in 2015 which served me well but had badly worn arms at the time the chair was replaced. That repeated a little more than a than a year later and again recently. Twice replaced by the warranty thru SquareTrade. The last failure was within a year of purchase and was covered by the manufacturer. The last chair was replaced with a totally different product and Staples who helped me through these issues guided me to hopefully a better choice.

iPad Pro Screen. Wow SquareTrade has been there for me thru the years. Perfect customer service, shipped Monday afternoon returned like new on Friday! Always keep your receipt and box helps. And follow their directions and you will be spoiled with SquareTrade. Keep up the fantastic job!

It was very easygoing. I reported that my earbuds were busted, they told me to send them in, but they could not be repaired. So they sent me a check to buy new ones. I would recommend SquareTrade to all of my friends and family.

I purchased a Nintendo Switch from Target and was encouraged to purchase the SquareTrade Protection plan by the Target Employee for $39.95. I purchased the protection plan and within 3 months the Nintendo Switch screen became glitchy. The unit has not been dropped or damaged and there is literally not 1 mark on the unit. It was played outside of the dock on a trip between Colorado and Washington and operated fine. It was then placed inside of a dock and was played via the TV. When we were getting ready to go on Vacation we took the Nintendo out of the dock to take with us and noticed the screen was pixilated and you could not use the Nintendo.

The entire process was very simple and low stress. The parts were ordered for us and delivered to the house. Such an easy easy process, it was shocking. The only slightly irritating part was scheduling the technician to come out, it took over a week to get added to the schedule. However, the tech was super friendly, knowledgeable and even helped move the tv back in place.

I made a claim regarding a cracked screen on my laptop. They didn't give me any options about how to handle the repair other than mailing it to their facility. I explained on 3 separate occassions I needed my laptop for school and had to have back as soon as possible. They said they would put a note on it. The repair took 1 day but shipping it back to me took 5. I had to do school work on my cellphone for 8 days. They were absolutely no help, gave me zero options as to where my product could be repaired at and then took 5 days to ship back what was supposed to be 2-day shipping. Utterly disappointing.

Vizio 70" TV Repair. Very knowledgeable Tech, phone diagnosed dead tv and had parts delivered overnight. Tech arrived 24 hours before scheduled repair (she was from Phoenix-120+ miles away with gap time in her schedule while awaiting next local repair) and did a great job in repairing the tv. Yea! Not the first time I've had Square Trade repair devices for me... all professionally and timely done (no deductibles out of pocket costs on my needs). I highly recommend Square Trade Warranties.

Bought a extended protection warranty to have extra protection just in case. Have used SquareTrade in the past and was happy. This time only a few months in the warranty my glass shattered, then I find out SquareTrade does not cover that (in the fine print) so I basally wasted my money. Never AGAIN! Bought another phone from Walmart and their warranty which covers everything. Funny same company is the same on that actually covers the stuff. Wow.. never again and will warn people to read fine print where there always something that is not covered, You should have that up front where unsuspecting people can read it.

We purchased a laptop from CostCo years ago and it stopped working correctly. Working with SquareTrade could not have been easier. Contacted them with our info and they sent us a pre-paid shipping label and box within a day or two. Boxed it up and sent it to them and after they reviewed it they determined it could not be repaired and a few days later a check arrived in the mail to replace the computer. Very easy to deal with and very satisfied with the value.

SquareTrade has took good care of me. I am very pleased! I would recommend them to everyone. You can take care of it on line which makes it pretty ease. Thanks for the good job. I wish I could use them more them I do.

When my phone went bad, it was difficult to figure out the way to place a request for a repair. But, once I got to speak with a person, it was a wonderful experience. The Apple Store was unable to fix my phone so I bought a new one and I got reimbursed within a few days for the phone minus the deductible. I was very pleased.

My family were very upset with the outcome of our claim. The payment for my claim was sent as a gift card. That's very unprofessional and I will not be using this service ever again. How does an insurance company do this to a customer?

The hard drive on my laptop failed. I submitted a claim, I had one small glitch with one service tech that was asking for documentation that was not required. A brief conversation with a supervisor solved it. I have been informed of each step along the way and just received notification that it is in transit back to me. Thank you for making the loss of my laptop and all of its data a little less painful.

Alex was very patient and helpful. He offered to resolve the matter quickly and I agreed to receive a check for the money to go and purchase another printer. The check arrived in a very timely manner and I am very satisfied with this outcome.

Replace office chair arm (by Staples). Service was fast and positive. I was able to get thru to an agent promptly and he got right to it. Since the Chair was less than a year old, he referred me to Staples warranty to resolve the issue.

Poor experience. I never received my replacement phone. Don't bother! My present phone has started working again, If it acts up again I'll contact you. I will contact ** and let them know about my experience.

All reps were professional and helpful, receive confirmation of approval of payment being processed, mailed, waiting on arrival of check, then the complete claim will be taken care of with a very positive experience, that is all steps have been taken to solve the warranty claim.

We have an iPhone and got the extended warranty with it. The first time we had to use it they sent us a new phone and we just had to send back the damaged one. This time we had to send the damaged one in and they fixed it and then shipped back to us. It was way more convenient the first time when they sent a phone so we didn’t have to go without like we had to go this time. But the overall experience has been good.

The associate was knowledgeable and very helpful with helping me navigate thru the replacement process. Upon completion he reviewed everything with me. If I had any questions the associate was quick to respond. I would personally recommend SquareTrade to any one of my friends and co-workers.

So far so good! Excellent technician. He was here when promised and did a good job. Everything works as it should. Prompt and efficient. Good attitude and well skilled! I want to compliment the man that was sent to my house. His name was Dimitri. From Kiev, Ukraine.

I am not happy with the way you are handling my wife's phone. You sent us a phone, charged it and that was the last time it took a charge. She needs another phone. Please take care of this. Thank you. Ken **

SquareTrade was very efficient and helping in resolving my problem with my cracked IPAD screen. They kept me up to date with progress and mailed and fixed screen promptly to my home. I recommend highly to my family and friends.

We purchased our TV at Costco and after 3 years the screen started going black. We called SquareTrade and they had us diagnose the TV over the phone. Because it was so time consuming, over 3 hours, we had to make three separate phone calls. They would not send a service technician out unless they could figure out what parts to order. Part was ordered, repair service man came and it still doesn’t work. They give us a replacement and discount the work that has been done from the value of our original TV. We ended up getting an $800 tv, which means that they charged about $600 for the repair that didn’t work. It was an extremely time consuming process. And to top it off we had to buy a new wall mount because the one we had didn’t fit the new TV. I called SquareTrade again and the wall mount is not their problem. The whole process was a headache. Not worth it!

I sent in my watch when the battery wouldn't hold a charge longer than a day and the screens weren't functioning correctly. They sent it back to me saying that there was nothing wrong with the watch. I don't know what their testing procedure is but from where I stand it is not effective. I wear this watch everyday and I wasn't sending it to them for the fun of it.

After emailing all requested info for processing of claim, which included a copy of order from HSN. They decided they also needed to see my flex pay history. It has been six days and no response as of yet. Get with it!

In what might have become a real pain in the ** situation, the entire transaction was handled with understanding, compassion and in the most professional manner. Every person I contracted treated me with respect. A decision to replace my television was made promptly and a delivery of the new set took only a couple of day. This is a class operation!

SquareTrade warranty came through. TV stopped working at 4 1/2 years old. Very helpful customer service. TV was purchased at Costco. SquareTrade sent me a comparable tv. Great quick turnaround. I would recommend SquareTrade as a very reasonable priced extended warranty. As a long time customer of Costco, this only makes my purchases there a no brainer.

Acer Laptop Repair. The repair shop damaged the keyboard to where the "f" key needed repair. They also reimaged the local hard drive and didn't need to do that because the needed repair was for the USB hardware being broken. The OS was not patched at all, so I spent 3 hours patching the OS, including upgrading version three times in order to get to the latest version of 1809.

We had purchased a new camera, and at the same time purchased the SquareTrade extra warranty. The camera was damaged on day 10 of ownership, rendering it unusable. We sent it back to the manufacturer. The mfr denied our warranty claim. I got the damaged camera back and submitted a claim to SquareTrade. SquareTrade very quickly repaired/replaced our camera. We are very pleased with the outcome.

I was so happy to hear I could purchase an extended warranty which was not available through retailer. Unfortunately it would cost $32 versus $7.90, the cost of the warranty through the retailer of my original cordless vacuum, model BH52120. But, the reason I didn’t purchase was, the warranty started the day of purchase versus the day after the manufacturer’s two year warranty expires. This amounted to paying $32 for one year, versus having coverage for 5 years which is what I had for the original vacuum. Disappointed.

Update... Upon receiving my Apple watch from SquareTrade, the screen was glued back on, but the watch would not power on. Kristopher with the SquareTrade Resolutions Team reached out to me upon receiving my review. While SquareTrade maintains that the technician determined there to be physical damage, we were able to come to a resolution in which SquareTrade agreed to refund the purchase price of the watch for which I am thankful.

Been shopping with Amazon for years now, never had an issue especially when I purchase SquareTrade with most of my purchases. Customer service always answers any questions via e-mail or phone within an hour (fast!). Items are always covered very fast (often the same day). Prices are reasonable compared to other warranty companies. Their great service is what always brings me back. I've gotten as many friends to order from Square Trade with all their purchases that need warranty.

I was pleasantly surprised when you decided to send me a brand new TV, instead of trying to find a tech to come out and make a repair. The 1st contractor you used was unable to find a tech and you quickly just replaced the TV. Thanks.

I would give them no stars. I’ve submitted my claim several times. They tell me they will contact me in a certain timeframe, but they never do. I AM STILL WAITING!!! I would appreciate any help you could give me.

My TV started exhibiting screen issues. SquareTrade had me take pictures of the issue and copies of the purchase paperwork. I submitted that information mid-day. By 4pm the same day I had approval of a replacement option or a check. I took the check option and ordered a replacement TV of my choice. I actually purchased another SquareTrade plan for the new tv. The check arrived in 3 days. Very happy customer and recommended!

I told the representative that my right office chair arm had four vertical cracks in the material. There was nothing he had to do because my office chair was still under warranty. He did point me in the right direction and told me who to contact.

Our experience was okay but not great. Our touch screen on the laptop went out. They reset our computer to factory which didn't work, we mailed the laptop and were told the repairs usually take 2-5 business days. After 5 business days we heard nothing and had to follow up ourselves, they reported parts were on backorder so it would be another week. Another week passed and we called again, backordered, another week. Finally our item was repaired and returned. So far it's working but I have only had it back for a week. This was my husband's laptop he uses for work so we really needed it back within the 2-5 business days so we ended up having to buy another because the repairs took so long which was disappointing.

This was for a coffee maker that had a problem and would take an hour to brew. Warranty purchased through Amazon for my coffee maker. Cost of coffee maker $54.99. When I initially tried to get this replaced, I was told that I was I was only going to get about $44, even after submitting PROOF of what I paid on Amazon with my Amazon receipt and supplying Amazon's cost to replace. Tried to escalate to a manager, to no avail. It was not until I had submitted another attempt online, that I finally got a hold of someone who would listen to common sense to provide me with enough to replace what I had actually paid. Unfortunately they had to send me a check for the difference instead of issuing another Amazon gift card. Your customers should not have to go through all that stress and aggravation to get a warranty replacement that is promised when purchasing this coverage!!

Quite honestly, I believe SquareTrade was doing everything they could to deny to claim. I got the run-around for way too long. Yes, they eventually paid, but it wasn't an easy process. I asked for a replacement product and the rep strongly encouraged me to take the cash alternative. When it was all said and done. The replacement ear buds cost me an extra $5 (so I didn't get a 100% refund).

I spoke with the agent and was told I would receive a full refund of $99.99 however I received a check for 85.88. Based on my conversation with SquareTrade I went to Staples and the manager sold me a new chair for 99.99.

From initial submission of my claim until I received payment, it took much longer than expected. Completed claim online and then had to answer same questions again. I had to speak to more than one representative. Replacement value lower than expected.

Very disappointed. I took the optional first month coverage after purchase, intending to cancel at the end of the 30 days. When I called to cancel I was persuaded to keep coverage. I was led to believe this included all eventualities. However it did not cover lost/stolen phone. In addition I later found that I had been double-billed for coverage out of two separate credit accounts. When I notified customer service of this error they were not cooperative at all and said I had to take the issue to the retailer where phone was purchased. I certainly will never do business with this company again.

I recently filed a claim for my computer. It took approximately 3 weeks to get a shipping label and instructions for sending it for repairs. I emailed and called several times. The callback link on the website is a joke. You never get a call back. I finally used the live chat (for the 3rd time) and got someone to give me the correct instructions and send me the shipping label. After they received the computer, they were very fast in repairing it and sending it back.

Purchased accident protection plan for my daughter's VTech smartwatch at Target, and SquareTrade insists I only purchased coverage for mechanical failure - WHICH IS ALREADY COVERED BY THE MANUFACTURER. Don't buy into this scam.

Paid a lot for my chair, which is why I purchased said protection. Typically past experiences with extended warranties have been full of stipulations and conditions, and I half expected to experience the same here. Instead, I was pleasantly and unexpectedly surprised. When given the cash out option to get a replacement was offered? Well, in a word mind-blowing. I have ordered another chair with the check they sent me, not the same chair, b/c honestly, who wants the same chair they had issues with? Great turnaround, and service. Thank you. I am very satisfied.

USB port lit mouse but did not work. I called and sent it back to get it back with the same problem. All fixed and ready to go. Called again and sent back and now in your hands again. Waiting to get it sent back fixed?

I love the new phone and how fast the replacement was but being on hold and or on the phone dealing with their customer service it was not worth the $100 phone. Also the bad luck of breaking the replacement phone one week after I got it made the whole process worse.

Thankfully, I purchased the SquareTrade warranty at Sam's Club. I was NOT happy that I was computerless for about two weeks. Actually, I never found out what was wrong with my computer when Square Trade returned it to me. NO HAPPY about that. I am not sure if it was something I did.

Opening the claim, sending in the laptop for repair was very smooth. When it arrived at the destination I expected a 5-day job which turned out much longer. I had to contact ST via chat. The rep was helpful and explained the long delay was due to out of stock replacement parts. He noted the parts were received and would send a request to escalate the repair. I was pleased with this. I was not happy that I was not kept up to date on the status and had to resort to the chat. The laptop arrived on 4-11. My son will check it on his return on 4-18. (I am pretty confident it has been repaired properly given the good service on previous laptops.)

Yes I bought an extended warranty and when my item died SquareTrade issued me almost a full refund for it. So it worked. However since the day I got the refund I have been bombarded with daily emails asking to write a review. Not cool man.

Very easy to use online. Service was easy to navigate on website and I received many updates along the way. The daily updates of status allowed me to know exactly what was happening and when. I would highly recommend SquareTrade. I have used their warranty service on a few products.

I never received my check. It’s been over a month. I am waiting on a second check to be sent but haven’t received any information on it. Getting very upset about it. If I never receive payment I will never purchase again.

One and a half years ago I purchased a wine cooler at Sams Club along with the extended warranty. Recently it stopped cooling, I called SquareTrade with the information needed. Within two weeks I received a check for the full refund. I'm impressed.

Just Amazing service and so very professional. Helped me with any questions I had and just made everything so easy. I am just grateful for everything You Guys did to help me and just Thank You again for such Amazing and Professional service.

I sent my unit to be repaired. Representative told me there would be no charge to ship it. That was not true. I got charged almost $30 to ship it. Your company did reimburse me. After I had to go through two or three hours to figure out what they really wanted. Then they sent my unit back to me and it was damaged in transit. It has still not been fixed.

I received a check promptly when my product no longer worked properly. I was able navigate on the website well other than I think I may have been confused where to go when I first was on the website. I got satisfying quick responses.

Quickly submitted my claim and it was resolved within 2 weeks. The process was easy and efficient. The payment process would be improved a little bit because a check might be a little difficult for someone like myself who travels a lot for work.

I paid $99.00 for a shredder that broke, I had purchased Square Trade for it. I called and spoke with Zee and got a full refund for the shredder. Getting SquareTrade was a very smart investment. I purchased a new shredder and purchased the warranty again.

Very fast service, very happy with this insurance on my cell phones. Very happy with replacement phone as model of my broken phone not available anymore. Very good service, very pleased. I would recommend this insurance to any of my friends as it is a good insurance for cell phones.

I ordered a Tracfone from HSN a couple of years ago and bought the warranty also, I don't usually buy these because they are not always what they are advertised to be, but let me tell you this one is all that and more! Not only did they fully cover my phone when it went bad but I got my refund check with in a week for the full amount of the cost of the phone! Thanks SQUARETRADE! I just bought another phone from HSN and you better believe I purchased another warranty with SQUARETRADE!

You were great to get a new phone for me, I gave you 5 stars because you cared about your customers. Thank you again, you were considerate for replacing. We were confused what to do but you showed us what to do step by step. God Bless you all.

Very easy to file a claim. Took too long to get paid! I told the lady originally that we don't receive mail at our physical address. She said they don't mail to post office boxes but she would include it on the mailing. Well she didn't! I had to call again to correct the address. They of course had to void the original and mail a new one to the PO. Should have sent it correctly the first time.

Warranty repairs on my used iPod. The online communications were prompt, courteous and efficient. The whole process of sending it in and getting it back went smoothly and as quick as could be expected via regular mail. Also this was the second repair through Square Trade for this item... and that first one went equally well.

ZTE phone - Called with problem with dead spots on my phone screen. Couple of questions and was told as soon as they received my phone they would send a check to me for purchase price. Easy Peezie. I would recommend to anyone.

Repair of Hughes AK-500. Still not working with both channels at correct volume. Sound was wrong, seemed slightly distorted anyway. Was returned yet clearly was not even listened to! Soldering connections would have had little to do with this. Would have been good for someone to have checked it out before return.