Allstate Protection Plans Reviews

SquareTrade has took good care of me. I am very pleased! I would recommend them to everyone. You can take care of it on line which makes it pretty ease. Thanks for the good job. I wish I could use them more them I do.

When my phone went bad, it was difficult to figure out the way to place a request for a repair. But, once I got to speak with a person, it was a wonderful experience. The Apple Store was unable to fix my phone so I bought a new one and I got reimbursed within a few days for the phone minus the deductible. I was very pleased.

My family were very upset with the outcome of our claim. The payment for my claim was sent as a gift card. That's very unprofessional and I will not be using this service ever again. How does an insurance company do this to a customer?

The hard drive on my laptop failed. I submitted a claim, I had one small glitch with one service tech that was asking for documentation that was not required. A brief conversation with a supervisor solved it. I have been informed of each step along the way and just received notification that it is in transit back to me. Thank you for making the loss of my laptop and all of its data a little less painful.

Alex was very patient and helpful. He offered to resolve the matter quickly and I agreed to receive a check for the money to go and purchase another printer. The check arrived in a very timely manner and I am very satisfied with this outcome.

Replace office chair arm (by Staples). Service was fast and positive. I was able to get thru to an agent promptly and he got right to it. Since the Chair was less than a year old, he referred me to Staples warranty to resolve the issue.

Poor experience. I never received my replacement phone. Don't bother! My present phone has started working again, If it acts up again I'll contact you. I will contact ** and let them know about my experience.

All reps were professional and helpful, receive confirmation of approval of payment being processed, mailed, waiting on arrival of check, then the complete claim will be taken care of with a very positive experience, that is all steps have been taken to solve the warranty claim.

We have an iPhone and got the extended warranty with it. The first time we had to use it they sent us a new phone and we just had to send back the damaged one. This time we had to send the damaged one in and they fixed it and then shipped back to us. It was way more convenient the first time when they sent a phone so we didn’t have to go without like we had to go this time. But the overall experience has been good.

The associate was knowledgeable and very helpful with helping me navigate thru the replacement process. Upon completion he reviewed everything with me. If I had any questions the associate was quick to respond. I would personally recommend SquareTrade to any one of my friends and co-workers.

So far so good! Excellent technician. He was here when promised and did a good job. Everything works as it should. Prompt and efficient. Good attitude and well skilled! I want to compliment the man that was sent to my house. His name was Dimitri. From Kiev, Ukraine.

I am not happy with the way you are handling my wife's phone. You sent us a phone, charged it and that was the last time it took a charge. She needs another phone. Please take care of this. Thank you. Ken **

SquareTrade was very efficient and helping in resolving my problem with my cracked IPAD screen. They kept me up to date with progress and mailed and fixed screen promptly to my home. I recommend highly to my family and friends.

We purchased our TV at Costco and after 3 years the screen started going black. We called SquareTrade and they had us diagnose the TV over the phone. Because it was so time consuming, over 3 hours, we had to make three separate phone calls. They would not send a service technician out unless they could figure out what parts to order. Part was ordered, repair service man came and it still doesn’t work. They give us a replacement and discount the work that has been done from the value of our original TV. We ended up getting an $800 tv, which means that they charged about $600 for the repair that didn’t work. It was an extremely time consuming process. And to top it off we had to buy a new wall mount because the one we had didn’t fit the new TV. I called SquareTrade again and the wall mount is not their problem. The whole process was a headache. Not worth it!

I sent in my watch when the battery wouldn't hold a charge longer than a day and the screens weren't functioning correctly. They sent it back to me saying that there was nothing wrong with the watch. I don't know what their testing procedure is but from where I stand it is not effective. I wear this watch everyday and I wasn't sending it to them for the fun of it.

After emailing all requested info for processing of claim, which included a copy of order from HSN. They decided they also needed to see my flex pay history. It has been six days and no response as of yet. Get with it!

In what might have become a real pain in the ** situation, the entire transaction was handled with understanding, compassion and in the most professional manner. Every person I contracted treated me with respect. A decision to replace my television was made promptly and a delivery of the new set took only a couple of day. This is a class operation!

SquareTrade warranty came through. TV stopped working at 4 1/2 years old. Very helpful customer service. TV was purchased at Costco. SquareTrade sent me a comparable tv. Great quick turnaround. I would recommend SquareTrade as a very reasonable priced extended warranty. As a long time customer of Costco, this only makes my purchases there a no brainer.

Acer Laptop Repair. The repair shop damaged the keyboard to where the "f" key needed repair. They also reimaged the local hard drive and didn't need to do that because the needed repair was for the USB hardware being broken. The OS was not patched at all, so I spent 3 hours patching the OS, including upgrading version three times in order to get to the latest version of 1809.

We had purchased a new camera, and at the same time purchased the SquareTrade extra warranty. The camera was damaged on day 10 of ownership, rendering it unusable. We sent it back to the manufacturer. The mfr denied our warranty claim. I got the damaged camera back and submitted a claim to SquareTrade. SquareTrade very quickly repaired/replaced our camera. We are very pleased with the outcome.

I was so happy to hear I could purchase an extended warranty which was not available through retailer. Unfortunately it would cost $32 versus $7.90, the cost of the warranty through the retailer of my original cordless vacuum, model BH52120. But, the reason I didn’t purchase was, the warranty started the day of purchase versus the day after the manufacturer’s two year warranty expires. This amounted to paying $32 for one year, versus having coverage for 5 years which is what I had for the original vacuum. Disappointed.

Update... Upon receiving my Apple watch from SquareTrade, the screen was glued back on, but the watch would not power on. Kristopher with the SquareTrade Resolutions Team reached out to me upon receiving my review. While SquareTrade maintains that the technician determined there to be physical damage, we were able to come to a resolution in which SquareTrade agreed to refund the purchase price of the watch for which I am thankful.

Been shopping with Amazon for years now, never had an issue especially when I purchase SquareTrade with most of my purchases. Customer service always answers any questions via e-mail or phone within an hour (fast!). Items are always covered very fast (often the same day). Prices are reasonable compared to other warranty companies. Their great service is what always brings me back. I've gotten as many friends to order from Square Trade with all their purchases that need warranty.

I was pleasantly surprised when you decided to send me a brand new TV, instead of trying to find a tech to come out and make a repair. The 1st contractor you used was unable to find a tech and you quickly just replaced the TV. Thanks.

I would give them no stars. I’ve submitted my claim several times. They tell me they will contact me in a certain timeframe, but they never do. I AM STILL WAITING!!! I would appreciate any help you could give me.

My TV started exhibiting screen issues. SquareTrade had me take pictures of the issue and copies of the purchase paperwork. I submitted that information mid-day. By 4pm the same day I had approval of a replacement option or a check. I took the check option and ordered a replacement TV of my choice. I actually purchased another SquareTrade plan for the new tv. The check arrived in 3 days. Very happy customer and recommended!

I told the representative that my right office chair arm had four vertical cracks in the material. There was nothing he had to do because my office chair was still under warranty. He did point me in the right direction and told me who to contact.

Our experience was okay but not great. Our touch screen on the laptop went out. They reset our computer to factory which didn't work, we mailed the laptop and were told the repairs usually take 2-5 business days. After 5 business days we heard nothing and had to follow up ourselves, they reported parts were on backorder so it would be another week. Another week passed and we called again, backordered, another week. Finally our item was repaired and returned. So far it's working but I have only had it back for a week. This was my husband's laptop he uses for work so we really needed it back within the 2-5 business days so we ended up having to buy another because the repairs took so long which was disappointing.

This was for a coffee maker that had a problem and would take an hour to brew. Warranty purchased through Amazon for my coffee maker. Cost of coffee maker $54.99. When I initially tried to get this replaced, I was told that I was I was only going to get about $44, even after submitting PROOF of what I paid on Amazon with my Amazon receipt and supplying Amazon's cost to replace. Tried to escalate to a manager, to no avail. It was not until I had submitted another attempt online, that I finally got a hold of someone who would listen to common sense to provide me with enough to replace what I had actually paid. Unfortunately they had to send me a check for the difference instead of issuing another Amazon gift card. Your customers should not have to go through all that stress and aggravation to get a warranty replacement that is promised when purchasing this coverage!!

Quite honestly, I believe SquareTrade was doing everything they could to deny to claim. I got the run-around for way too long. Yes, they eventually paid, but it wasn't an easy process. I asked for a replacement product and the rep strongly encouraged me to take the cash alternative. When it was all said and done. The replacement ear buds cost me an extra $5 (so I didn't get a 100% refund).

I spoke with the agent and was told I would receive a full refund of $99.99 however I received a check for 85.88. Based on my conversation with SquareTrade I went to Staples and the manager sold me a new chair for 99.99.

From initial submission of my claim until I received payment, it took much longer than expected. Completed claim online and then had to answer same questions again. I had to speak to more than one representative. Replacement value lower than expected.

Very disappointed. I took the optional first month coverage after purchase, intending to cancel at the end of the 30 days. When I called to cancel I was persuaded to keep coverage. I was led to believe this included all eventualities. However it did not cover lost/stolen phone. In addition I later found that I had been double-billed for coverage out of two separate credit accounts. When I notified customer service of this error they were not cooperative at all and said I had to take the issue to the retailer where phone was purchased. I certainly will never do business with this company again.

I recently filed a claim for my computer. It took approximately 3 weeks to get a shipping label and instructions for sending it for repairs. I emailed and called several times. The callback link on the website is a joke. You never get a call back. I finally used the live chat (for the 3rd time) and got someone to give me the correct instructions and send me the shipping label. After they received the computer, they were very fast in repairing it and sending it back.

Purchased accident protection plan for my daughter's VTech smartwatch at Target, and SquareTrade insists I only purchased coverage for mechanical failure - WHICH IS ALREADY COVERED BY THE MANUFACTURER. Don't buy into this scam.

Paid a lot for my chair, which is why I purchased said protection. Typically past experiences with extended warranties have been full of stipulations and conditions, and I half expected to experience the same here. Instead, I was pleasantly and unexpectedly surprised. When given the cash out option to get a replacement was offered? Well, in a word mind-blowing. I have ordered another chair with the check they sent me, not the same chair, b/c honestly, who wants the same chair they had issues with? Great turnaround, and service. Thank you. I am very satisfied.

USB port lit mouse but did not work. I called and sent it back to get it back with the same problem. All fixed and ready to go. Called again and sent back and now in your hands again. Waiting to get it sent back fixed?

I love the new phone and how fast the replacement was but being on hold and or on the phone dealing with their customer service it was not worth the $100 phone. Also the bad luck of breaking the replacement phone one week after I got it made the whole process worse.

Thankfully, I purchased the SquareTrade warranty at Sam's Club. I was NOT happy that I was computerless for about two weeks. Actually, I never found out what was wrong with my computer when Square Trade returned it to me. NO HAPPY about that. I am not sure if it was something I did.

Opening the claim, sending in the laptop for repair was very smooth. When it arrived at the destination I expected a 5-day job which turned out much longer. I had to contact ST via chat. The rep was helpful and explained the long delay was due to out of stock replacement parts. He noted the parts were received and would send a request to escalate the repair. I was pleased with this. I was not happy that I was not kept up to date on the status and had to resort to the chat. The laptop arrived on 4-11. My son will check it on his return on 4-18. (I am pretty confident it has been repaired properly given the good service on previous laptops.)

Yes I bought an extended warranty and when my item died SquareTrade issued me almost a full refund for it. So it worked. However since the day I got the refund I have been bombarded with daily emails asking to write a review. Not cool man.

Very easy to use online. Service was easy to navigate on website and I received many updates along the way. The daily updates of status allowed me to know exactly what was happening and when. I would highly recommend SquareTrade. I have used their warranty service on a few products.

I never received my check. It’s been over a month. I am waiting on a second check to be sent but haven’t received any information on it. Getting very upset about it. If I never receive payment I will never purchase again.

One and a half years ago I purchased a wine cooler at Sams Club along with the extended warranty. Recently it stopped cooling, I called SquareTrade with the information needed. Within two weeks I received a check for the full refund. I'm impressed.

Just Amazing service and so very professional. Helped me with any questions I had and just made everything so easy. I am just grateful for everything You Guys did to help me and just Thank You again for such Amazing and Professional service.

I sent my unit to be repaired. Representative told me there would be no charge to ship it. That was not true. I got charged almost $30 to ship it. Your company did reimburse me. After I had to go through two or three hours to figure out what they really wanted. Then they sent my unit back to me and it was damaged in transit. It has still not been fixed.

I received a check promptly when my product no longer worked properly. I was able navigate on the website well other than I think I may have been confused where to go when I first was on the website. I got satisfying quick responses.

Quickly submitted my claim and it was resolved within 2 weeks. The process was easy and efficient. The payment process would be improved a little bit because a check might be a little difficult for someone like myself who travels a lot for work.

I paid $99.00 for a shredder that broke, I had purchased Square Trade for it. I called and spoke with Zee and got a full refund for the shredder. Getting SquareTrade was a very smart investment. I purchased a new shredder and purchased the warranty again.

Very fast service, very happy with this insurance on my cell phones. Very happy with replacement phone as model of my broken phone not available anymore. Very good service, very pleased. I would recommend this insurance to any of my friends as it is a good insurance for cell phones.

I ordered a Tracfone from HSN a couple of years ago and bought the warranty also, I don't usually buy these because they are not always what they are advertised to be, but let me tell you this one is all that and more! Not only did they fully cover my phone when it went bad but I got my refund check with in a week for the full amount of the cost of the phone! Thanks SQUARETRADE! I just bought another phone from HSN and you better believe I purchased another warranty with SQUARETRADE!

You were great to get a new phone for me, I gave you 5 stars because you cared about your customers. Thank you again, you were considerate for replacing. We were confused what to do but you showed us what to do step by step. God Bless you all.

Very easy to file a claim. Took too long to get paid! I told the lady originally that we don't receive mail at our physical address. She said they don't mail to post office boxes but she would include it on the mailing. Well she didn't! I had to call again to correct the address. They of course had to void the original and mail a new one to the PO. Should have sent it correctly the first time.

Warranty repairs on my used iPod. The online communications were prompt, courteous and efficient. The whole process of sending it in and getting it back went smoothly and as quick as could be expected via regular mail. Also this was the second repair through Square Trade for this item... and that first one went equally well.

ZTE phone - Called with problem with dead spots on my phone screen. Couple of questions and was told as soon as they received my phone they would send a check to me for purchase price. Easy Peezie. I would recommend to anyone.

Repair of Hughes AK-500. Still not working with both channels at correct volume. Sound was wrong, seemed slightly distorted anyway. Was returned yet clearly was not even listened to! Soldering connections would have had little to do with this. Would have been good for someone to have checked it out before return.

I had a gaming headset that stopped working. I was talking to SquareTrade guy on the phone. You guys couldn't replace the headset so I have no headset now. I just wanted a replacement headset. It was still under manufacturers warranty.

Recently made my first claim, was not expecting it to go smoothly. However, it was a very smooth transaction. Only had one very minor hiccup in the whole process. However, a very brief phone call solved that. Overall, I will gladly buy the warranties in the future.

After finally getting what we were supposed to do following instructions from a very helpful person, it was declared by SquareTrade that our T.V. had to be replaced. We received our new T.V. 72 hours after S.T.'s determination., and are very happy with this new T.V. We were given 3 choices for a T.V. replacement.

SquareTrade has been great for me, especially when dealing with replacements and all of that kind of thing. I could not ask for a better service when it comes to warranty. I wish the best to their business. Anyhow, the last couple of times I have dealt with them, things went great, especially when getting refunds and replacing items or whatever.

When I have to make a claim, I start on the website. The claim is always initially denied and then I have to call and escalate to a real person. One of them even told me that the website is set to deny claims. But what it seems is that you are trying to make it difficult to use the insurance that I purchased. That's not fair or ethical. You should make the process easy and fast.

On phone, techs were very helpful and answered all the questions I had. Thankfully the laptop only had to replace the screen due to having many photos and important documents. SquareTrade such a life saver honestly! Thank you from your fellow anxiety-ridden college student. ^.^

My recent interaction with SquareTrade was entirely positive and I thank you very much. This is only one of several warranties that I have and have had with SquareTrade. I am thankful for each one whether or not I need to utilize them.

Xbox controller - The experience was easy and great! Was able to replace my item with adding a few bucks. The customer service representative was very pleasant to speak to and wanted to help me with my problem. Experience was so great I bought coverage for the replacement also.

We broke their screens on two phones and both times they were very fast with the refunds and approving the claims. At first when we seen Walmart switch who they did their care plans with we were worried but SquareTrade has been good so far.

Filing a claim is lengthy and drawn out. After submitting many pictures of my tv with obvious picture problems they denied my claim, totally unfair! SquareTrade works on discouraging you throughout the entire process. The customer care people are very hard to understand and whenever you call you have to go through the entire story again. They do not keep up with corresponding and even when my claim denied I had to call several times to find out. I will know next time to pass on the SquareTrade so called warranty. Very disappointed!

The representatives at SquareTrade were pleasant and helpful when the hard drive I purchased died after one day of use. But I ended up losing money on the deal; rather than repair it SquareTrade offered to reimburse me only for a portion of what I paid.

TV was not working correctly. It was a long drawn out process of getting it fixed. They did fix it but the tech that came out only replaced 1 of 2 parts that the SquareTrade sent out. I was curious about that. It was a headache and very time consuming. I am glad I had the insurance I guess. The many people I dealt with were very nice. The repair techs that actually came out-not so great.

I was told by the cashier at Target that everything is covered no matter what happens to the Bluetooth. I called the company and ask them and they told me the same thing if I purchased to plan everything is covered. So I went back and bought the Bluetooth and the coverage plan for eight dollars, after about 10 minutes of trying to figure out they're non-user-friendly what claims department turns out. They will cover my item after they got all my information. I will never buy this again and I’m on my social media. I’m letting them know not to purchase this baloney protection.

This is a great plan, well worth the $3 charged. It couldn't be any easier or faster. It literally takes a 10 minute phone call to file the claim and they are approved immediately. They give you a choice between a check or gift card. I always choose the gift card and I receive it in an email within 15 mins after filing the claim. I've never had a bad experience with them. Good job SquareTrade!

I bought 2 TV's at Walmart at Christmas time for 2 of my children, and in the month of March we had a day when it was very windy and my power went and somehow shorted out both TV's. I called in a claim with SquareTrade and the service I received was excellent. They were very helpful, courteous and fast. I am very happy with SquareTrade.

When the printer covered by my SquareTrade warranty malfunctioned and could not be repaired, I contacted SquareTrade. Was told that the product was still under warranty with the manufacturer and that I must contact them about the issue. After a frustrating experience dealing with manufacturer, I once again contacted SquareTrade to cancel the warranty coverage and get a refund. Was told refund would be prorated. However, the irony is that the SquareTrade warranty started at and runs concurrent with the manufacturer warranty. What good is that, especially if SquareTrade fobs me off to the manufacturer and then prorates the refund. Doesn't make sense for me to ever buy another SquareTrade warranty, does it?

Replaced TV with a bigger and better model because they couldn’t find another one like mine. I’m very satisfied. Thanks very much for the excellent service and the awesome television. Thanks again for the great service and television. Jeffrey

Very pleased! I expected a run around as with many companies that's what happens. I was pleasantly surprised at how easy and fast the process was. From filing, to repair, to receipt of reimbursement it was a great experience. I would recommend SquareTrade to family and friends.

Once the process started for getting my daughters tablet fixed under the warranty it was so easy and effortless. All the steps were sent to me by email. So follow the steps and your item is fixed and working in no time. Thank you.

I'm very please with my purchase and claim! I am very confident in every plan I have purchased and will continue to purchase SquareTrade plans! Thank you for covering everything you cover! I have plans and would have never thought to be covered!

Can't beat them!! Have used SquareTrade for over 10 years now and have had several (3-4) claims. They ALWAYS replace my item with an item of equal / higher value or refund the initial cost, minus taxes. No hassles, and very courteous staff when I talk with them. HIGHLY Recommend.

My experience with a Claim just was not worth using SquareTrade again. I filed a claim and then it began. It's under a mfr warranty. Mfr says, no. Need proof. The Mfr said no. Then need Purchase Invoice. Then need serial number. Then spend half an hour troubleshooting the unit to make sure it is not working. Then something else. Then send the unit back. Finally, I said, "All this for a $48 item". It is not worth it. It took a month from filing the claim to receiving a check, and hours of time on the phone.

We have had coverage for 3 phones for several years. Have filed 4 claims on damaged phones. Each time the service was awesome. Representatives are very knowledgable and professional. Had new phones within 24 hours. Highly recommend this coverage and have provided information brochures to friends.

SquareTrade did an excellent job with keeping me informed about my device, however, when I clicked on the tracking link from that they gave me for FedEx when they told me it was on its way back, it didn't show anything. Other than that, the service was good.

I always try to take a protection on electronics goods. SquareTrade is good. Whenever I call, customer service is always helpful and quick. They don’t delay. It's been 10 years I am using it and I have not experience any problem as yet.

Customer Service Representative was very empathetic, yet professional. She listened to the complaint, did not make me feel I was being a nuisance, and made arrangement for compensation. She explained the process, and calmed my anxieties. She also explained to me the type of coverage I needed to buy for future appliances.

My TV screen would go black intermittently. Some times for more than 2 hrs at a time. Contacted the SquareTrade and spoke to their TV specialist. After some diagnosis, the technician ordered the required parts and scheduled an appointment with a local TV repair tech. Up on technician's arrival, The TV was repaired within 2 hrs.

I sent the computer system in and in about a week they repaired it and sent it back working time. So far everything is working good. Thank you for your time. I would recommend buy the insurance play from them.

Took quite a bit of time to get the warranty process going and it’s been almost 2. Weeks and I haven’t seen any results. The process instructed me to go through several question and a bit of a process. I still haven’t seen any sort of payment or reimbursement so it seems it’s a waste of money.

I haven't sent my computer in yet to be repaired because I had so many things. I had to get off it to put on a different computer. I'm finally ready to send it now. But what I don't understand is why I couldn't have gotten it fixed locally. It was only a case that had come apart and a cracked hinge. I had looked online and saw that other people had repairs made locally so I figured I could too. I called ST to ask why I couldn't just take it to a shop here that specializes in Dell, which my computer is, instead of sending it off and being without it. Basically the answer was "because you can't." No amount of reasoning with the agent got me any kind of explanation. Just "no." I could have had it fixed in one day but instead I have to be without it for a week or more. I have had good experiences with ST before but this one was very disappointing.

We had a great experience with SquareTrade. The process was very smooth. The claim was easy to process and was resolved quickly. We received our claim check with about one week from being approved. Excellent customer service! Thank you SquareTrade for the smooth process.

The technician was very helpful explaining the process on the repairs and got the job done as recommended. I will go to them for any issues in the future. They fixed the damaged that was done to the screen very promptly and on scheduled.

The person I spoke with was kind and knew what he was talking about. He sent a new phone. It was a upgrade. I am very pleased with it. Thanks again. Steve. I am very happy with my new phone. Thanks again. Steve

I had 2 of 4 Kindles I purchased in an HSN bundle that were dropped and needed repair. One worked fine but had a cracked screen, the other had a cracked screen and the background was distorted and it wouldn't function. The process to file a claim with SquareTrade was clear and concise. You only have to prove you have proof of purchase of the item and have the SquareTrade coverage package that goes with it. It was so simple, get approval, send in the items, and wait for their approved repairs.

The TV was having HDMI issues, it was 13 months old, I was unable to locate the receipt. It took 4 days to get a claim in and another 5 days for service. I have 7 televisions in my home 5 of which are Samsung. I always get extended warranties on electronics. I will evaluate the carrier of the extended warranty in the future, if it is square trade I may reconsider the purchase.

I contacted SquareTrade about damage to my new desk and was referred to the manufacturer for warranty coverage. When I informed SquareTrade that the manufacturer covered structural damage but not cosmetic damage, they resolved my claim with a couple of emails and a phone call. I’m satisfied with the way things worked out.

All I can say is that I received great, professional and expedient service from SquareTrade and Batteries Plus in Springfield, MO. My granddaughter was so happy to get her phone fixed and back in her possession. We immediately purchased a new Otterbox phone case, and a new protective screen cover for her phone.

Replace damaged phone. Very sufficient and fast. I had my replacement phone the day after I broke mine. I called in and got things transferred from the broken phone to the replacement one. I am very happy with SquareTrade and **.

I have always gotten SquareTrade when I purchased electronics from Costco. It is the best insurance I have to ensure that my items last at least 3 years or more. The service that they provide is just outstanding. Recently, the process for getting items repaired seemed to have gotten so much quicker and better. It is always been a pleasure to work with them. Two thumbs up!

Excellent Customer Service! The Employees are friendly, knowledgeable, helpful and courteous. The process was quick and painless! I highly recommend getting a SquareTrade Protection Plan for any item that can be covered by them! The Plan definitely pays for itself!

I will never recommend you warranty. It was suppose to fix or replace the tablet I purchased with the 15 warranty for 2 years little over 6 months. After purchased screen broke and now offered less than the cost of original tablet which is no longer available at my local store. I purchased 2 tablets and 2 warranties. I think the 39 was a waste of money. Didn't cover anything.

Happy to have received very helpful, clear and fast service. We were reimbursed almost the entirety of the purchase price for the keyboard we bought that suddenly just died. I will highly recommend purchasing the insurance through this service regularly.

Brand MacBook used a few months and the Volume Down key stopped working. I shipped to SquareTrade and the laptop was shipped back with a working Volume Down key, but now there are 6 other keys that are making a clicking noise and not working properly. Sending it back a 2nd time now and it sucks to not have a laptop for a week each time.

Frozen Fire HD8. I purchased this tablet for my granddaughter, she’s 7, so SquareTrade seemed like a no brainer. It froze and I called for assistance. I used the chat line and they were very helpful, pointed out that I still had factory warranty. They gave me the information I needed to contact Amazon. Long story short the tablet is unlocked and working fine. I know now that when my SquareTrade warranty kicks in it will be super easy to use.

Easy to make a claim, we were able to take our phones to a local repair shop. The shop completed our repairs even faster than anticipated and we were back to normal! Highly recommend, it was worth it!

I was concerned when I filed the claim because the item failed so close to the end of the warranty, but it was never a problem. Everything was done quickly and professionally and I was treated well by all parties involved. I will be doing business with SquareTrade in the future.

Very pleased with the professional, accurate and considerate manner in which my claim was handled. The details and all information given to me was accurate down to the delivery date. Very pleased with the expeditious manner that all aspects of my claim were handled.

I have an iPad that the screen cracked. It looked like it actually shattered and I was worried it would not be able to be fixed but I was wrong. They ended up fixing it and it looked brand new. I called them and they sent a mailing label and I packed it up and mailed it. The SquareTrade customer service was great and easy. I would highly recommend SquareTrade to anyone! I purchase it on all my electronics, knowing that all my products are protected gives me peace of mind.

Second time we have purchased. They completely cover and keep their word. Our Printer broke and they covered the claim and sent us a check. We did everything right and they did everything right so it worked out perfectly. Nice to mean what you say.

I ordered 2 tablets from purchasing power and they broke a month later. I tried to call to get some help but SquareTrade didn't do ** to help me, this program sucks and I advise anyone out there not to use it because they won't help you when your ** breaks. All they do is talk in circles and nothing is done about it. Buyers beware. Don't get SquareTrade because it's a waste of money and time. I just threw my tablets away because I couldn't get them fix. Next time I'll go to Walmart.

SquareTrade made it a breeze, (and reduced my anxiety over the situation) in covering my daughter's broken phone. No hassle, no accusation, rather, very polite, accommodating service. Awesome service, right price... never will I regret paying for this warranty and I wish that the manufacturers had as good a warranty because they don't. My previous experiences with other companies made me nervous but SquareTrade has relieved that. Thank you!

I am very happy with the results I got from my damaged Fitbit. The best thing my family did when they ordered it last year for mother's day was buying a warranty. I received a no hassle replacement after I gladly paid my deductible. I will be changing my cell phone insurance plan to SquareTrade when I purchase my kids new phones around Christmas. 100 stars. Thanks.

Initially, I called to file a claim and the customer rep misheard the model # phone of mine and issued a claim number with the wrong phone model for a screen replacement. I had to recall SquareTrade to correct and was told the computer system was unable to modify the claim and a new one would have to be issued. For the 2nd claim, instead of allowing me to pay for the deductible upfront and then go to an authorized company to replace the screen, they said they're only allowed to reissue a new (refurbished) phone, which was not what I wanted. The customer rep on the 2nd phone call was able to modify the option and allow for me to have my screen replaced at any store of my choice and submit my receipt for reimbursement (less my deductible). My reimbursement check was in the mail in my hands within days. As stated, the 2nd phone call and on, the service was amazing. Unfortunately, it had to take a 2nd phone call to get it right.

Earlier this school year, I purchased a calculator for my son to use in math class at school. In February, the calculator simply stopped working. I had purchased a protection plan through Walmart when I bought the calculator. I contacted customer service and they helped me through the entire process. It was a fantastic experience and less than four days later my son had a new calculator for math class.

I bought a pair of used Beats Wireless headphones Model 2.0 on eBay and also I purchased the SquareTrade warranty. I sent them in for repair after having them only 3 months and I was notified that they were being returned to me because they were a Model 3.0. I don't know what the difference is and didn't know I received the wrong model. I had to send them back to the seller and I am still trying to get my money from them. So what happens to the warranty that I paid for? Do I get refunded the money or is it transferrable? I did recently bought a brand new pair of Model 3.0 headphones. I would really like to hear a reply back to me. Thanks, Jeff

Very disappointing on the outcome and lack of communication. I was informed early on that if they were unable to fix my unit I would be contacted for options. It's been a week and I have heard nothing!!! Diagnosis was limited information!!! I will not be using this service in the future.

So far SquareTrade has been great. I haven't actually gotten my item back as of yet because they are going to fix it, however the customer service is very friendly and helpful! I think this has been one of my better experiences with an insurance agency. Thanks SquareTrade!

My daughter's iPad screen cracked and I was really worried that this wouldn't be covered, but sure enough they approved the claim and fixed her iPad within two days!!! Was super quick! Definitely recommend anyone to get this insurance for their devices!

I have had to return a pair of Beat headphones quite a few times now and I have always received exceptional service.. Staff is always friendly and very helpful.. I will always buy SquareTrade if I can!! I've had warranties before but not like SquareTrade, You are the BEST!! I have told so many people about your warranty and how great you are.. Thank you!!

I have always been happy with SquareTrade. In Feb. I opened a claim for my Toshiba laptop as it was shocking me when plugged in. It was sent for repairs. The problem was worse when it returned. I replaced the power cord. It was still shocking me. It was sent in for repairs. It returned with an used power cord with a smaller converter that got quite hot when used, rather than the new one. Plus, it was still shocking me. It was sent in for repairs. It is currently in transit. I have been told they made no repairs, but I am welcome to send it back if the problem still exists. Since the problem hasn't magically disappeared in transit over the last 7 weeks, it will need to be sent off for a 4th time.

I bought an insurance policy for a product that I bought on eBay. After paying for the insurance I needed help but when I called SquareTrade I was told to look for the manufacturer of the product that I had bought. They said I should look up their phone number on the Internet and call them if I wanted to solve the problem. I bought insurance to be covered And not to be worried about how to contact the manufacturer or fight for my rights. And that is exactly what they tell you to do. You pretty much on your own so I don’t know why I spent this money. I was robbed by State Farm and SquareTrade.

SquareTrade cancelled my policy while my claim is in progress. The reason given was that I’m not US resident although the residency requirement was stated nowhere in the Protection Plan’s Terms & Conditions. This Surface 4 and SquareTrade’s 3 years with ADH were purchased in the US through Amazon, and it was shifted to US address in 2017. I’ve verified that my policy has global coverage and residency requirement was not stated in the policy. While in Thailand, on April 1st 2019, my mini displayport was not functioning so I contacted SquareTrade and the claim number was issued. As Microsoft in Thailand cannot resolve the issue as my Surface 4 is TSA-compliant unit. Hence, the only way to have it fix is to get it done in the US, in which I’m vacationing in the US from 6 April-19 April.

I sent my laptop in to be fixed for a minor screen crack at the beginning of January. They made me wait for over a month before they determined my laptop was beyond repair, even though they repeatedly told me I would know within 10 days. Since then I have been waiting for the refund cheque. I have called numerous times to have them resend the cheque because it wasn't arriving. I spoke with someone today and they informed me that the cheque was never resent. Their customer service is terrible. What they have done is absolute thievery. The employees have been short and condescending. I will never purchase from them again.

I had a SMART Hard Disk error that detected imminent failure. OS was reloaded and faulty equipment replaced. Laptop is like brand new again. Thanks to Ivan ** for repairing my HP laptop and returning it so quickly and this did not cost me anything. Shipping was provided through SquareTrade and I was very happy that I had to sign for receiving the laptop back.

I bought a Lenovo Miix from Office Depot 2 years ago (Sept 2017). Now the tablet/laptop would not turn on, so I called SquareTrade to see if they can help me. After a long period of verification of the purchase and the tablet, they sent me an email on how to factory reset the tablet. That link however, sent me to a survey instead of fixing my tablet... Why? SquareTrade is definitely not what it claims to be.

I have always been suspicious of these plans. However, I decided to test them out. I bought "Arnold Rolling Skid Shoes, 490-241-0038" for my snow blower. I bought the standard plan. The first time I used the skids on my snow blower one of them broke clean in half. When trying to file a claim they said I was only covered for mechanical or electrical issues. So basically you pay for a plan for a device that doesn't have any mechanical or electrical components.

I am grateful to everyone involved with the repair of my computer. The staff I communicated with was extremely professional and helpful. My laptop was returned to me safely and is back to normal. Thank you, thank you. Respectfully, Jennifer **.

Not satisfied at all, I provide what I was asked, then they an eBay receipt. I took a screenshot of purchase for then. Then I called the manufacturer. They would not honor the warranty. Then back to SquareTrade, then I was to call PayPal. All this for a $60 tablet. What a rip off.

Making a claim to SquareTrade was very easy, and we got the phone in a couple of days. Everything went well. If you're prone to dropping your phone, it's fairly valuable to have an extended warranty.

I purchased SquareTrade with my Front struts from eBay last year, this is I have a claim I couldn't get it resolved. They have bad customer service and they don't care about your claim, they known how to take the money!

I had never purchased a warranty before - don't know why I did in this case. But boy am I glad I did! About 2 1/2 years into a 3 year warranty period on an HP printer, the printer began to die and finally did. I wrote to SquareTrade about it before it died expecting a runaround. NO SUCH THING! My inquiry was turned around within a day or so and I had a check in hand with 5 business days. Wow, Wow WOW!

Response to my call advising of malfunctioning TV was timely and with no equivocating. Analysis of problem was spot on and new parts were received exactly when promised. Repairman arrived later than promised, but he did the job quickly and efficiently. TV was set up and working before he left. SquareTrade handled the problem exactly as advertised in the TV Protection contract. Good Job!

I've dealt with SquareTrade for years. Some paid warranties I've never used. For my computer, no problem. They couldn't get a Technician to service it so they paid me for the Computer. Now my 65" TV is having issues and it is a real headache. 6 months after purchase, the screen had to be replaced. No problem. I've done the Software update. Manually and Automatically. No problem.

Overall very good experience and very easy to fill out a claim. However once the item was received (which I was only notified because Amazon send a receipt) I was given no information about the status of my claim and was only notified after one week that I would be receiving a check with no other information on my item. I would have preferred being notified that it was unfixable before receiving an email about the reimbursement.

My claim was #**. I had purchased the plan for a piece of exercise equipment. It broke...I put in a claim, and SquareTrade automatically told me that I needed to go to the manufacturer, as the product *might* still be under warranty. I did, and was told by the manufacturer that it was not still under warranty. SquareTrade had already closed my original ticket (even though the issue was NOT resolved). I doubled back with SquareTrade and told them that the item was not covered. They asked for a copy of the email from the manufacturer. I provided it, and then heard NOTHING back. This is not acceptable.

Made claim on March 20th, called authorized store for repair. Somebody there told me to make an appointment for March 27th, I went expecting they would have the parts for my phone. When I got to the store they told me that person has been fired and he didn't order my parts. It is April 2nd and the parts will get to the store on April 5th. Very disappointed that there are no other options and I have to wait for this store after a mistake like the one that happened to me.

SquareTrade is one of the finest companies I have ever dealt with. Courteous, profession and sagacious! At 62 I have worked with many companies and as I stated they are one of the finest! Could not be more satisfied from start to finish!

Our Brother Printer in the office alerted us the drum needed replaced. After speaking to someone at SquareTrade they noted it does fall under the warranty but the claim would be reviewed. We received several e-mails keeping us updated on progress and less than a week later payment arrived. Very pleased with the service and appreciate the quick response. Would use SquareTrade again.

I purchased a warranty through Amazon with SquareTrade when I bought a new car head unit. The unit was immediately defective and I had to send it back. SquareTrade keeps closing my return requests through Amazon and sending messages that have nothing to do with my request. I have not, could not, and will not use the warranty because I don't have the item but they refuse a refund. When I finally got through the automated call system to talk to someone they immediately hang up on you. I wish I read some reviews of this service before I paid for it because many people on Amazon have the same experience.

Broken phone. The easiest forms to fill out, quick service, and Malcolm was very informative when I did hit a snag! My new phone arrived within 48 hours, and the old one was easy to return. The most difficult part was finding a FedEx store in San Antonio.

Glad I was notified that my tablet couldn't be repaired. You people did exactly what you said you would. When my tablet couldn't be repaired you informed me I am to be reimbursed for it. As soon as I got the news I went to the HSN website and ordered a new one of course with the SquareTrade Protection Plan.

My Moto G, gave out so I ask for a replacement. I was asking for another Moto G, but instead I got a Moto ZTE. I didn't want a different phone, I liked the Moto G because of its size and I was able to operate navigate my way around, it was simple for me to use.

From beginning to end... excellent! Will definitely purchase any time the option is available. Great value and very easy to deal with. Highly satisfied with every aspect of their service! No other warranty can compare to the one offered by SquareTrade!! Excellent!!!

When I first contacted SquareTrade I talked with the nicest guy. He was very helpful and made sure that I understood each and every step, checking my computer. He also had me email him with any problems that I had and got back with me as soon as he could. Should I buy a new computer I will surely get a warranty through this company.

We called in a claim for our laptop which was covered by SquareTrade. We had Colon several times because each time we called in but either couldn’t find our account by the email address or by our name even though all the information have just been filled out online and each time we called in they wanted new information that they had asked for the time before. Their “fix” for our laptop was a reboot which didn’t fix our problem at all. Still unable to use the laptop.

In Sept. of 2016, I purchased a TCL Roku tv from Sam's Club. Loved the tv and the beautiful picture it gave us. Couple weeks ago, it simply went out. Drove over to Sam's and they gave us the info we needed to reach SquareTrade. Couldn't have asked for a better experience. THANK YOU SO MUCH!

Updated on 04/03/2019: This has got to be the WORST warranty company to deal with! Unless you have plenty of time on your hands to be calling and being switched between departments, then stay away. Your first claim with them may go somewhat smooth on the first go round, but when the problem reoccurs in a couple weeks they will do everything possible to get out of fixing it.

My item stopped working one year after I purchased it. I am so glad I bought this warranty so I could have it replaced. It was easy to set the registration and to file a claim. I would highly recommend SquareTrade for everyone.

The company contacted me immediately to try to resolve the issue with my warranty. I am very happy to say that they did a splendid job of taking care of the problem and I am very very satisfied with the results. I have since purchased another television and another warranty from Squaretrade. Thanks for the QUICK response and resolution Squaretrade!

A representative from Square Trade contacted us very soon after our review was submitted, and we are very satisfied with the resolution.

The company followed up on their end after I submitted my initial review and processed the claims properly. I have purchased many policies through them so hopefully future claim requests will go more smoothly and handled proactively.

I had device protection from SquareTrade for my Bluetooth headset. It came with the warranty through Sam's. When the device quit working, I had a good experience working with the SquareTrade reps. They told me the process and that it would take a week or two. However, when I went to enter my warranty, it kept saying that the item that I purchased couldn't be found. So I had to call SquareTrade personally and tell them that I purchased a Bluetooth headset and the warranty. They asked me to send them a copy of the receipt, which I did. I scanned it and sent it to them in an email.

SquareTrade has been excellent to work with. They really care. It's not their fault both new replacement TV's are bad. UPS busted up the first one and LG is determining how to fix bad color on the second one. Everyone at SquareTrade though has been great!!!

We had 3 phones that had to be replaced. Could not make or receive calls. The not only replaced them, but upgraded them as well. So happy with this plan! Very nice people to speak with. Would recommend to everyone.

I purchased a protection plan from eBay and when I went to file a claim they told me I wasn't covered because accidents aren't covered and it didn't give me the option for accidental coverage. I only got the insurance refund. Seems like they just take everyone's money that they can because when are you really going to have an electrical problem. Look for a different insurance because this insurance sucks. They're thieves plain and simple.

I purchased a used Microsoft Surface Pro from eBay and it arrived so damaged that I could not use it. I returned it immediately to the seller. I also canceled my SquareTrade purchase but I don't know whether my money was refunded or not. Things didn't work quickly and easily because there was no place to check that I had returned the item. I then wanted to simply cancel the sale. What I wanted to do could have been more obvious.

We've used SquareTrade twice now (quite a while back), and both experiences were fantastic! I bought a Sceptre 49" 4K TV, and one day, it just shut off. I tried everything to get it back on, but ended up having to call SquareTrade to claim it. The rep had me run thru some steps, until it was determined it just failed (some internal power failure more than likely). Within a day or two, I had an email that contained my choice of THREE different TVs, and after researching, it was very clear every one of them were as good or better than the Sceptre. I made my choice, it was delivered promptly and we're using it to this day. Didn't even have to hassle with packing up and sending the old/broken one back.

SquareTrade was one of the things that Staples offered. I thought about it and it sounded like a good idea so I purchased their protection plan because I was thinking about the durability of the shredder. After eight months, the shredder started making noises. Their claim process was easy and wasn't bad when I filed a claim. The person on the line was very kind and talked me through it. He gave me a step-by-step instruction and told me what to do. SquareTrade fulfilled the claim and I was very satisfied. I got a protection plan with them again after I purchased the second shredder.

I received a call from KM regarding my review. He is working to correct the situation by refunding my original Square trade warranty purchase price and is looking into the situation with the repair on my computer. The conversation was a very pleasant one, and I very much appreciate KM reaching out to me to resolve this issue. Thank you Square trade!

I got a SquareTrade warranty on my coffee pot in case it would go out. Then when I filed a claim for it, they sent me a new coffee pot. Their reps assisted me with everything and it was an easy process. SquareTrade was pretty good.

I was very surprised to receive a call from Square Trade. Their representative Kristopher delivered great customer service. It was a much different phone call than the one I had with the customer service rep in the call center. I was offered two different resolutions to my issue, both of them very satisfactory. Very happy with the follow up - that is exactly how customer service should work.

I purchased a warranty from SquareTrade on my Brand new Samsung 72” TV. I called in a repair as I couldn’t change channels or inputs. They sub-contracted a technician to repair it (Alpine Electronics, Sandy, Utah). The technician placed the TV on top of my wooden dining table, screen face down to open it up, we asked him before if he was going to put down a protection blanket, and he said he didn’t need one. He scratched the whole screen. He switched it on and said it worked and then quickly left. The repair didn’t fix it, as the TV still doesn’t change channels or inputs, and on top of that my TV screen is badly damaged. I called SquareTrade immediately to report the damage and the non repair, and they said that we signed a document by the technician called a “Repair Inspection Form”, stating that the repair had been done, and that there was no damage to the TV. I had signed nothing!

I recently filed a request online for a handheld Bluetooth music player where there's a switch that wore out. The hardest part was figuring out which one it was ‘cause I’ve had a couple of other SquareTrade warranties on different things and when they send it to you, it doesn’t specify which product that warranty is for. I've had four of them and I’m trying to figure out which one of them is for the music player. It would be better if they would specify on the warranty which product the warranty was for. Other than that, it was easy. They reimbursed me $18 and said they didn’t need the player back. That saved me 20 bucks out of a $25 item. It’s a pretty good deal.

I bought my 3-tier Realspace glass shelf a SquareTrade protection plan just in case something happens to it. It's all glass and I have cats in the house. At first, the shelf was creaking but not to the point where I would have to return it. However, after a year, it got worse. It was a lot wobblier than usual. I then filed a claim with SquareTrade. Doing that was really simple and SquareTrade was really quick and responsive when it comes to updating me about when the claim was going through or when I actually got the claim. The whole thing was completed in four days.

I have been paying about 8.99 for a SquareTrade warranty through Target for about two years. I do not know what I am paying for because when I just recently cracked my screen they said I would have to pay $120 dollars before they cover the rest of the cost... What on earth am I paying the 8.99 a month for? A screen replacement where I live without insurance is only about $120. So how does having SquareTrade help me at all? If you have an iPhone save yourself the headache and just get Apple Care. It is only 7.99 a month and if you shatter your screen it's $45 and you are done. No sending in proof, explaining what happened, and then waiting to get your two cents back in the mail...

I purchased a 4 year warranty through Sam's Club 70 in Vizio TV. 2 years later my wife was watching TV. The TV went pop and approximately the center of the TV there was a break in the LCD like a spider web with two lines going straight up. So I called SquareTrade and told the representative what had happened and they said that there is no accidental damage coverage. I explained to them again that's something exploded inside the TV so they had me send them pictures and they said there's no accidental coverage so I asked to talk to her manager conveniently available but they would call me back in 5 minutes.

Clearly states in warranty that it is covered for accidental damage and they state I needed to buy additional accidental protection which was never even offered when I purchased this product. So this is a total scam and false warranty. It clearly states that in section 2-A-b that it is covered and nowhere in this does it state you have to have accidental warranty coverage. I also talked to purchasing power and this item was NOT offered the accidental plan!! I will be informing everyone I know not to purchase this plan as you do not honor it and will also be sending a copy to the Better Business Bureau!!

I purchased a 4 year protection $200 AND ABOVE plan for a $800.00 Printer from SquareTrade. Printer quit. Tried to file a claim and was told my warranty expired, I only had the printer for a year. Went back to Staples where I purchased the warranty and complained, after a week they told me SquareTrade to agree $500.00 on the printer. Tried to get them to settle up and all I could get from them is a bunch of red tape crap. I told them to stick it and I would never do business with them again. Never do business with this company. They're ripoff artist.

I have purchased SquareTrade warranties for years. I purchased a 5 year warranty on my Whirlpool washing machine. I filed a claim online then was emailed to call. They do not have a direct line to anybody so you have to go through the same routine every time you call. Minimum of 20-30 minutes regardless of your question. Filed claim on Sunday, was told to call back Monday as their appliance dept was not open on Sunday. Called Monday 40 mins to file a claim. Had them listen to noise machine was making over the phone. They emailed me that night saying I had to send a audio recording of the noise to them.

Was easy as ever. Couldn’t have asked for more help. Will always recommend to everyone. Keep up the great work. Never had a moments problem with anything or anyone. Best warranty I’ve ever had and easier to do when needed. Thanks for all the help. Customer for life.

The lady on the phone was awesome in helping me with what I needed, I Connie was doing this for my husband who is legally blind and when she told me that they would send me a phone I had questions regarding his ability to use; but she told me even that actually what to do. She was great. From the moment I placed the call was great experience.

I initially purchased 2 SquareTrade warranties for 2 security cameras for my parents house in Sept. 2017. I purchased them on EBAY. They worked very well until about 3-4 months later they both went out a week apart. I tried to go through the Ebay resolutions but was unsuccessful. I called Amcrest technical support and the technician went through the steps to reset but both were bad. I filled out their RMA form that the tech generated and submitted. I received a denial letter as Amcrest cited the Ebay seller was not an authorized seller.

Excuses over excuses. Just a waste of time. First they said they would return the call, they never did, after calling them and 35 minutes on the phone they said that they can't find the serial number so I needed to call them back with it, now they want me to run diagnostics on the equipment...that's their job! The call center is now closed so call again. January claim. 3 months and running.

Very happy with the service I received in replacing my phone. Knowledgeable representative and very helpful... Answered all my questions and concerns and promised to get the replacement phone to me ASAP. Received the phone within 24 hours --great service.

I purchased a protection contract on a cell phone bought at Walmart 10/22/18. The cell phone was dropped and the face broken. A claim was filed 02/18/19. The same day of the breakage. I was told I would receive a check for the phone minus tax and cost of the insurance in 5-8 days. They provided a return label and I mailed the phone.

There was a dark spot in the picture on our Samsung TV that started appearing. Having a smartphone now, SquareTrade has made submitting claims pretty easy. I got an email with very detailed instructions. I had to take three different pictures and send it back to them. Then, I got a confirmation quickly that they had received it and within the day, I learned that they were gonna be replacing the TV. I was pleasantly surprised with the whole process. They gave me three options for the replacement to choose from that would be comparable to what I had. The TV I had was a 60-inch TV and the options they gave me were for 65-inch due to the pricing. It was very good. It's nice having the protection on the TV and I found the warranty to be very much very worth it.

My HP printer stopped working and I remembered that I purchased the SquareTrade coverage for it. I contacted SquareTrade about it and my situation was resolved quickly and hassle-free. I enjoyed the experience and I will purchase their coverage on future purchases, whenever applicable. Thanks again.

I was impressed with how easy it was to navigate the website and how quickly SquareTrade responded to my claim and kept in contact with me throughout the claims process. I will be purchasing my next plan from them as well.

The CSR was very professional when it came to giving me the choices of how I want to take care of my problem. 4 days later I got my refund in the mail! I do highly recommend getting a warranty on everything with SquareTrade!

I filed the claim online, but had to complete it over the phone. Peta ** was the name of the lady with whom I spoke! I received a nice replacement phone quickly. It could be considered an upgrade going from a G4 Play to a Samsung J7. I just wish I knew an easy way to retrieve the data from my old SIM card.

I paid for purchase protection for an RC car I bought for my kids. After a few months the product quit working. ST insist I contact the manufacturer first because "electronics generally come with a 1 year warranty". Manufacturer clearly states on its website 30 day warranty. This whole back and forth over this stupid toy has taken more out of me than the full purchase price. They clearly have no intention of honoring the warranty. They are hoping I will just forget about it and give up.

Toys "R" Us was selling the SquareTrade warranty, so I got it. My Switch wasn't working and I filed a claim with SquareTrade. It was good. They gave me no problems. I’m gonna send the Switch back this week.

Call Sq.Trade talked to Magall and filed a claim. Service was great. All info. was forwarded and claim was filed and satisfied in an expeditious manner. Thank you Sq. TRADE for your great service. You will be highly recommended to friends and family for coverage on all types of technology devices. It is one of the better deals on phone insurance.

I had bought a two-year warranty for a cellphone at SquareTrade and they did wonderful. We filed a claim over the phone when the cellphone's screen was shattered and their reps were really nice. They reimbursed me my money, and then we went and got us another phone.

iPad screen repair was quick and easy!! I recommend getting warranty every time it is offered!! I get it with everything I buy and it has come in handy multiple times!! It only took a few days and now my kid is happy to have the iPad back!!

The claim process was fast and easy. I received my merchandise on time and secure. SquareTrade is the best option when purchasing and merchandise because it guarantees warranty. The associates are good at their work. They fulfill their goals.

The basic experience was fine. My problem is that the counterfeit Apple AirPods I bought through eBay is connected to Square Trade. That makes the seller look legitimate. I bought 2 Christmas gift AirPods, advertised as Apple and new on eBay, that were bogus. The first I received a credit from Square Trade for my plan purchase but then went through a nightmare with PayPal to get them to refund my payment. I spent hours on the phone and weeks to get it settled. When we discovered the second pair were bogus we used our square trade coverage. It reflects badly on Square Trade to offer coverage for counterfeit products. You need to explore this mess.

So easy to go through this transaction. My phone got fixed right away and without any out of pocket expenses. Fast completion for my phone. The tech person was friendly and quick to see what the problem was and told me what he was going to do.

TV Replacement Under Service Plan - The Square Trade agents were all pleasant and professional. The claim proof, justification, and completion process was reasonable and respectful. Once proof was provided, the TV replacement process was quick and convenient. I would certainly highly recommend Square Trade to everyone.

I bought 5 year SquareTrade warranty from Costco for my 80 inch Sharp TV. In its 4th year, it developed a small internal crack on its own resulting in vertical lines on the TV. There is no external damage to the screen (not even a scratch). When contacted Square Trade, they asked me to send pictures of the same and inferred that it was a physical damage and the insurance will not be covered. The TV has been wall mounted in the basement since it was bought and no physical damage was done to it. When I mentioned the same to them, they insisted it was, even though the same issues have been reported by other consumers. I feel cheated and let down by them.

I purchased a TV from Walmart. I added the 2 yr protection plan. My daughter accidentally knocked it off of my tv stand and cracked it. I filed a claim it was rejected because I was informed the protection plan I had only protects mechanical and electrical or power supply failures. They have a accident plan. I asked why couldn't I upgrade to that plan. Customer service informed me that the accident plan only covers cracks to tablets and cellphones not cracked tvs because they are supposed to be mounted down or on a stand which mine was on a stand. Be realistic. You will be more than likely to crack the tv then have a mechanical or fire. On the brochure it has in parentheses accident plans (drops and cracked screens, spills and liquid damages) and it does not specify just tablets and cellphones. So I have lost my money basically. I'll never by a TV Walmart or purchase their protection plan and how I'm feeling I don't plan on going back again.

I recently filed a claim with SquareTrade for an Apple iPod Nano. The on-off button was no longer working. I had to jump through some hoops, but I understand. I had to do a lot of work. They wanted a serial number which was not on there and on their end, it was looking like it was covered under one-year warranty by Apple and it was not. It was actually a discontinued item that they have not made in many years. So I was in the middle of a conversation with one their reps. and he just transferred me to Apple. He didn’t even tell me what he was doing. He was insistent that I went through them first. I was trying to explain to him that there was no point and he wanted no part of it. No one was listening to me when I was talking to people, so I had to do a lot of my own detective work before SquareTrade was willing to take care of it. It was frustrating but they refunded my money and I just bought another one.