Allstate Protection Plans Reviews

Brought a Black and Decker coffee pot which in a in 6 months stopped working. Called SquareTrade about warranty and they were most helpful. Today I received my new coffee pot and cannot wait to get it up and running. Thank you!

I try to get extended warranties on my electronics and I bought one for my vacuum cleaner from the store I purchased the vacuum from. I filed a claim with SquareTrade and they sent me an electronic Target card. I bought a new vacuum cleaner and I got a new SquareTrade warranty. I did the claim over the phone and the rep was excellent.

I called and the agent took my information and told me it would be a $50 fee and they would send me a new phone and I would then send them the old phone. I received my replacement phone in four days and after I jumped through many, many hoops had a Samsung authorized repair shop take the old phone and they were able to transfer my data to the new phone. For about 2½ days it was questionable whether or not I was going to be able to save the old phone's data. The young guys at Mr. Phix it saved my butt. I sent the old phone back this past Monday and assume it arrived. I thought the warranty process worked very well and I'm happy about the outcome.

Appreciate the coverage of accidental damage. Not very convenient local Target ** telephone customer service area. Friendly and helpful service tech at South Bend Target ** service center. Appreciate local strength of service. Contract warranty was easily applied for, communication helpful, and new phone received in a couple of days.

Rowkin Bit Charge Stereo: True Wireless E. I purchased this warranty/product so if I needed a replacement, it would be fixed and taken care of soon. I contacted you about a week ago and all I was told to do is either clean the Rowkin or factory set it. Neither worked and now that I need the help....nothing. I have emailed recently with no response.

They sent label to send in tablet. Havent received tablet back yet but they said they received it and would let me know something soon. They were very helpful in returning tablet and walking me through the return and keeping me informed.

This was a very helpful experience and it was resolved fast and efficiently. I will continue to get the SquareTrade, if available, on additional purchases. The equipment had 2 more years left on the contract. SquareTrade could not fix the equipment and refunded the amount of the item very quickly. Thank you.

You buy it, they don't cover it for accidental damage. In the process of trying to get a refund for the several policies I have. It doesn't help that these products are made to die in 2 years or less anyway. Save your money.

My experience with SquareTrade has been great! I do not purchase any products especially electronics without purchasing SquareTrade insurance. Whatever my problems with any of my products it is always resolved within a week. I would recommend this company to everyone. Good job!

I had a problem with an eBay purchase that I had purchased a SquareTrade coverage policy. Seller was non responsive so I filed a claim with SquareTrade. SquareTrade resolved my issue quickly and fairly. Very good customer service and follow up. Resolution from start to finish was 7 days.

Squaretrade was easy to use. They responded to my claim in a timely manner and was very helpful. I would recommend to my friends who buy from any online purchase that they get SquareTrade for a warranty because they help and if they can't they will help you get the info you need.

Your warantty doesn’t not cover sales tax that I had to pay. I am not happy with the salesperson that sold it to me he did not say that you don’t cover the whole thing. Please let me know why you did not cover the tax that I had to pay.

I would recommend SquareTrade because they take care of their business and they respond fast. They appropriately accommodate me as they should. Nowadays, any electronic or electrical device that you purchase really doesn't last that long. Having an extended warranty is valuable. It appears that when they manufacture stuff now, it's not well-made. I purchased a tablet and the retailer offered SquareTrade. My tablet stopped working. It wouldn't boot up. So I sent it to SquareTrade for the repair, but they couldn't repair it.

Updated on 08/22/2019: When I filed a claim with SquareTrade, they asked me a bunch of dumb, diversionary questions, and tasked me with contacting the seller (even though the SquareTrade contract doesn't say they may give me tasks like that). Nonetheless, I answered all their questions, and went above and beyond my contractual responsibilities by contacting the seller. And then I never heard from SquareTrade again.

I bought their 5-year protection plan for a nice 65" Samsung TV I got from Costco in Nov. 2016. I recently noticed some screen issues so I opened a claim in July 2019. SquareTrade quickly determined the TV wasn’t reparable, and approved the claim; that was the easy part. They then tried to force me to accept a cheap replacement, limiting me to a choice of 2 options (both Samsung) that cost substantially less than my TV. Their website FAQ said that these were my only options—I couldn’t choose another model of at the same price, or at a higher price and pay the difference. I also couldn’t buy any protection plan for the replacement—it would just be covered under the remaining term of my current plan, up to my plan limit. My plan limit is the cost of my original TV purchase price less the cost of any replacement—so basically, very limited coverage for a shorter period of time.

The air cleaner that I had purchased won’t work. I purchased new filters and when I put them in, it would not work. I filed a claim and my experience with SquareTrade was a good one. They refunded the money in about 2 days and there was no problem. They were very courteous and very professional.

I actually got two stories & had to jump through hoops & been out of a phone now for a week. :( For most this is their only phone - only way of communication. When I was at Target & my old phone that needed replacement was there too & all they had to do is tell me right there to get a new phone/have target mail the old phone so I wouldn't be out of a phone for a week - I was there, my old phone was there. Had them on the phone - I would have gladly give permission for my old phone shipped & etc - yes it was a third party - BUT I WAS THERE WITH MY OLD PHONE that needed replacement.

During the past four days I have been trying to get my television repaired with “no” satisfaction in dealing with my warranty with SquareTrade. I have spent over four plus hours dealing with representatives and technicians from SquareTrade who have either cut me off or dropped my calls and who have provided no assistance in resolving my issue. Only through a conversation with a Samsung technician, which was arranged through a SquareTrade technician, that I finally received I satisfactory resolution to my problem. The agent from Samsung agreed to have a technician come to my house to repair our TV, which is something that the various technicians who I spoke to from SquareTrade refused to do. In fact the SquareTrade technician who agreed to stay on the phone with me during my call with Samsung did not stay on the line and never heard what the Samsung technician had to say about what would be needed to repair my television.

Bought a Logitech K811 keyboard from Staples in 2016 and in 2018 the the number 1 key stopped working. Everything else was fine. Filed a claim and lucky I had proof of purchase. Without it they wouldn't honor it per se...Anyways when they approved the claim I contacted them and all they did is sent me a new one instead of getting it fixed, I didn't even have to send them the defective one.

I tried to file a claim to have my laptop fixed but they told me it might have been sent to me damaged but it wasn't. I accidentally dropped it on my floor and the hinge started breaking and it's getting worse and my keyboard has also suffered liquid damage.

I like SquareTrade because it's easy and simple to work with. They tell me what they need from me, I give them information and it seems that in a snap of my fingers, it's done. The only thing that they ask for is the original purchase number from eBay and the proof of purchase for the part and item. eBay keeps track of everything so if I go in my purchase history, all I gotta do is screenshot and email it to SquareTrade. I don't have to play games and figure out who I need to call to figure something out.

SquareTrade provides the worse service you can ever receive. First of all they tell me they are have 7-10 days to open and close a claim. We are on day 9 of my claim and they have yet to resolve my claim. They are full of lies and excuses. When I ask of the corporate office to file a complaint they refuse to give me information on how to contact the corporate office. Their number listed on the website only goes to customer service. None of the workers seem to speak complete English and they are rude to say the least. I am currently on hold and have been waiting 6 minutes for a supervisor and I know when Habib comes back he will tell me no supervisor is available because that has been the routine of Simon, Shah and Leo so far. It makes no sense that you spend all this money to secure your product and don't get the service you paying for. I have been without a TV for 9 days!

Bought a 55" Samsung at Sam's Club and added the 5 year warranty, assuming it was with Sam's. Had a lighting strike on a tree near the house and zapped a number of items. After a tedious phone menu and talking with a service rep was transferred to TV team, who scheduled a repairman and mailed parts that did not work, repairman said replace and now they want another repairman different parts and mail back the non working parts and wait for another appt...Not very happy with my experience.. BTW the zapped items I bought at Best Buy w/ Geek Squad warranty were replaced with new, no questions asked the next day.

I purchased a 55" Vizio TV for $600 two years ago and the screen has started blinking on and off. I contacted Squaretrade and they promptly got a repairperson out. That is where anything resembling good customer service stopped. It could not be fixed and the repair guy advised them of that. Since then I have been given the run-around and am getting pretty pissed off. They said they would send a link with "OPTIONS" but there was only one, which was half the price of my original TV and an off brand. I called and was told to wait longer for more options, which never came. So I called again and got an attitude from someone I could barely understand. After I advised him of the differences in my current tv and the proposed replacement, he said they would do a manual review. After another day of checking the live link for more options, finally another one appeared.

I spent nearly 2 hours on the phone with them trying to get an appointment for my broken refrigerator. After all that time all I got for it was a promise that I will get an email from the service company to make an appointment. Worst customer service experience ever and would not recommend anyone waste their money on a warranty with this company. They give vague answers to questions and kept referring to the “back office” who makes the decisions but I can’t speak with them but they unfortunately are the only ones with anything but vague answers. They also do not prioritize some appliances over others. Apparently a broken dishwasher is the same as a broken refrigerator. Think twice before buying.

When we're purchasing appliances, we always get a warranty. It's very important for us to have that. Recently, we had a bad thunderstorm here in South Carolina and our air conditioner quit working. My husband called SquareTrade to file a claim for a part in the air conditioner. The claims process was very easy to follow and it went very smoothly. They sent us a new part and we got it all straightened out. It's all good now.

I had my computer repaired twice. The first time took forever, but was repaired and worked great after. Then later screen broke and it was fixed quickly and works great! I would use SquareTrade again. Just know it might take longer than you want to get it fixed.

I got a Pit Boss pellet smoker and it would cut itself off after it went above 225 degrees. Eventually, it lost the digital screen, the meat froze and nothing would work. It couldn't control the temperature and we lost a lot of food. We filed a claim with SquareTrade and the reps were nice and very friendly. But we went back and forth a few times. They tried to give me a number for somebody they thought could fix it. They were a manufacturer in Tennessee of their own equipment. SquareTrade realized that I wasn't fribbling and we went ahead and took care of it.

Warranty on Tablet. Nothing could be easier. I reported the damage. They said they would mail a check to cover purchase price. I had the check three days later. Last time I used a warranty it took several weeks to repair the item.

I submitted a screen shot of the eBay page showing when I bought it, what it was, what I paid for it and the warranty. They declined saying it was not itemized. What more could I show them? It was bought on eBay! Just looking for an excuse not to pay. Won't use them again.

I connected the earphones to the charger and they burned. I filed a claim with SquareTrade and their claims representatives were really good but they were asking about the receipt. I registered with my insurance and I threw away the receipt. It was a long time ago when I purchased it and I thought, “Oh, I'm not gonna need this anymore because it's in my insurance." When I registered the earphones with the insurance, they asked for the email, receipt number, and telephone number. And they couldn't replace the earphones for me because of the receipt which I could not understand because it's already registered. I called Walmart and tried to get a copy of the receipt, but they said they just save receipts for 90 days.

Whenever I purchase my home office equipment at Office Depot, they recommend the extended warranty through SquareTrade. The price is small, and the value is huge!! First, the Customer Service Tech was so helpful in finding my Warranty and filing my claim -- easy, easy! The next day I was able to purchase an all-in-one printer -- new for old -- and didn't have to worry about returning the broken one. Wow! Wow! Wow! So convenient; the Square Trade Warranty delivers big service for very little cost. I will definitely purchase Square Trade for all my electronics.

Online claim procedure is makes it difficult to make a claim. Many extra steps that make you want to just give up. After submitting receipt and waiting I’m told to call customer service. Wait time is over 40 minutes! Give you the run around hoping you give up, and probably many people do. Frustrating procedure! Still haven’t spoken to live person or heard anything positive, just more delaying.

Excellent service and very reliable. Excellent warranty. I am very pleased!!! My Altiva shredder broke down and I called them and I was told that my warranty had not yet expired and they will send me a check immediately for the cost of the shredder. They follow thru very quickly and I received my reimbursement in a timely manner. The Warranty department was very reliable, knowledgeable and fast to honor the warranty!!!

Called in to place in claim. Tried a couple of times to place in claim online but online is not customer friendly. Had very hard time finding phone number to call and get help. Finally I sent in item because item shut off and stopped turning on and needed repair and when item came back it was having same problem.

My computer screen was damaged, and I was devastated. Until I realized I had coverage! So I immediately created a claim, and they sent me a box right away. I packed the box with the instructions given and sent it off. Communication was excellent! They let me know when it was received, repaired, and sent back! Everything was smooth and perfect! Definitely recommending their service to everyone!

I received my laptop back from repair from around 2 months ago (Which took about a whole month to repair). And upon receiving it back I have found that they had replaced my screen with a very cheap TN screen as I was told by from my friend, And since it had taken a month to repair the screen I really didn't want to go through the hassle of waiting another month to repair it. So I tried to get use to it since I didn't want to complain but the images on it are so washed out I have found out it has greatly messed up much of my work I do on it since I saw my work on a different monitor.

Experience was very easy and representatives were very knowledgeable. Sent phone in was not repairable received E-Gift card a few days later. Will sign up for this plan again to cover my young son's electronics and will definitely recommend to friends.

I was treated fairly and competently by your representative. He was knowledgeable and did a great job. Give him a raise. Too bad Staples doesn't use your company anymore, I would have bought a new policy on my new laptop.

I added SquareTrade insurance to an electronic item that I purchased December 2017, beginning 2019 I encountered problem with the device. I contacted SquareTrade and was offered to be sent similar item or be reimbursed. That same day my issue was resolved and reimbursement check was cut out to me and received days later. Overall I'm pleased and grateful that I paid extra for the insurance. Thank you SquareTrade.

Quick easy and painless. They replaced the faulty TV with a brand new one in no time. I’ve never seen a large flatscreen TV last more than two years, so I would very highly recommend getting this warranty.

When making a request for a replacement for my ** phone, I believed that I was going to have to spend a lot of time and plead my case over and over. Got on the phone with SquareTrade representative, explained my situation, provided details from his questions, and the next thing I knew it, my replacement phone was on its way. I thought, that is it? That was easy! Thanks SquareTrade for the excellent treatment, the excellent service and a VERY fast turnaround.

Aquabot pool cleaner. I first received an e-mail saying, "Congratulations. Your product has been repaired and is on its way back to you." Tracking number was blank. Very confusing. I spoke with a rep whose command of the English language was poor at best. He said there was no tracking number yet, but it would be passed along to me when they send it to you. I thought this was very strange. Then a week later I got an e-mail from Kelvin saying my product was not repairable & he has been assigned my case. A couple days later he said that they would be sending me a check, which I have received.

Beware of purchasing a smartphone from a Target store in case you have an experience similar to mine. I purchased a new phone and despite declining the insurance program (SquareTrade, an Allstate company, which charges you 10.99 a month to "protect" your phone after a $129 deductible per claim), I was told I could not purchase the phone without the SquareTrade policy. But I was assured I could easily call and cancel it. I tried to cancel it two days after purchase by calling the number listed on the brochure (1-877-927-7268). I was lead through prompts (#3 = all other calls, #3 to cancel) but each time I tried to cancel, I was told, "Sorry, I didn't get that." After 3 attempts, the line disconnects with a, "Please try your call again later." I tried my call three times. Finally, I called and used the prompts to get a sales agent, who said she she would cancel the policy for me. I have yet to receive the confirmation email she promised.

So I had bought a Samsung S8+ (completely unlocked so I could choose my service freely) shortly after it came out and paid about $200 extra for a SquareTrade warranty on it. It was a great phone for about 1 year and 9 months but all good things must come to an end. When the battery started crapping out and the screen had been broken on two edges, I finally decided it's time to file a claim. I did so and chose the "replacement device" option in which they send you a "new-ish" device to replace your old, broken one. They charged me a $75 deductible, which was fine, and sent me a phone. The phone was a Verizon locked S8+ so I couldn't use it at all on my AT&T network. Okay then, so they made a mistake no biggy. I called them up and they sent me another phone. This time it was a T-Mobile phone which can actually run on AT&T's bandwidth. Cool right? No. So here is the catch, or rather the list.

I purchased in 2017 a Samsung 65" 4K TV that had one year Samsung warranty, Costco doubled that, and then this Square Trade policy added 3 years which meant I had 5 years warranty. Just last week I noticed a small 4-5 inch white light appearing below the glass and moves up toward the center. The picture is fine but this white line is annoying. There is no crack in the glass and the TV has not been moved since we installed it in 2017. There are no kids here. There are no throwing things in the house. We're two old 65 year olds that sit in chairs and watch TV!

I purchased a Samsung Chromebook Plus through Amazon.com and purchased a 2 year guaranteed warranty, including accidents. The computer stopped charging back in February and they informed me I would have to return it for repairs. They wiped her drives, replaced the charger and did nothing else. This past weekend the unit overheated and almost caught on fire while charging. I called them, waited on hold for 30 minutes to be told I have to ship it back to be "repaired" again. When I explained it wasn't properly repaired the first time we sent it back, I got the same response.

I purchased a Vizio 55 inch TV in November of 2017 from Sam's Club along with a SquareTrade 2 year warranty. The screen on the TV has malfunctioned, the claims department stated this is common with the TV and they would issue me a refund. They failed to tell me the refund would not be the purchase price which my receipt shows was $428 + tax, instead they sent me a check for $299.99.

I got a warranty for protection because things can go wrong with cellphones. I've had to file three claims with SquareTrade and two out of the three, they have resolved swiftly and great. But the latest one was a horrific experience. It's still unresolved and I'm ready to switch my phone. My power button on my cellphone doesn't work, and supposedly, I need to do a factory reset, which would clear everything off. And I didn't think that was the proper solution. First of all, it wasn't a, "This will resolve the issue," it's "Let's try this," and so I appreciate them trying to save the $80 deductible. But I think it's a hardware issue and not a software issue. I could be wrong too.

The agent was very polite. He was able to solve the problem very quickly. He just asked me a few questions about my defective charger. He asked if I would like to get a check in the mail and I said yes. I got a check in the mail. I am very satisfied with the prompt and courteous service that was provided.

I bought a protection plan from SquareTrade for my son's iPhone. He dropped it and shattered it. I was trying to get the screen fixed. I discovered yesterday I'm dealing with another situation which they told me I could return it. He couldn't power the phone off because of the screen. I'm undecided whether I'm going to send it back or just take it as loss. I don't really know what to do with the phone because I can't power it. Other than that, everybody from SquareTrade has been really helpful. Every time I would call, they were very helpful for me.

Made lots of calls to y'all and everybody helped me. Very nice people and got the answers I needed about factory warranty. They gave me the phone # to tv co. to find out that they would not cover my tv so I throw it in trash and got a new Samsung like everything I have and they have always stand behind their items.

I was given a refund after my chair broke. It took a fair amount of effort but it was dealt fairly quickly. I am happy with how things turned out. Though I wish it had been easier. I do apologize for lashing out on the phone. I was glad for the patience of the person who had to work with me.

I got a 2 year warranty for both the tablets I got a year and a half ago. I was told I would have 2 full years of repairs and haven't had a problem getting them fixed before, but when we called today to have them fixed (screen is cracked) we were told by 2 different people that we wouldn't be able to have them fixed because it would go over what the tablets are worth?! But NOWHERE on the paperwork I have says anything like that. We asked to talk to someone higher up and was told it would be hours before we could talk to them. So basically I paid for a warranty I can't even use now?! A 2 year warranty is a 2 year warranty! I feel like they are false advertising the warranty.

Your company was very professional and took care of my problem quickly and efficiently. All techs were very nice and provided me with a great service. They put me thru to 3 different techs and we went over my problem till it was discovered that the problem could not be fixed by your tech so I was given a refund.

My experience was excellent from the phone call to file the claim (with Norman) to having the repair finished and returned within the time frame specified. I was kept informed of the progress of the repair via email and was informed of the tracking number and shipping date. Thanks for quick, easy and courteous service.

The employee that helped me was great!!!! I really appreciate the job that SquareTrade gave me and the respect in which the job was done as well as the patience. Job well done. I would recommend this product to all my family, friends, and coworkers. My phone was also delivered in a fast time frame. Great company.

It was pure hell for a few days, with a "Confirmed Appt" from you but NOT confirmed (little did I know) at USSI, who had no excuse for repairman not showing up in the set time frame. Two different people said they had tried in vain for 2 days to contact him. "Maybe he's having personal problems. We only have one man in your area." LAME. So I was irate with USSI and especially SquareTrade (all of whom had honestly tried to help me) and told Costco that, while it was not directly their fault, I held them responsible and vowed never to deal with them again.

Our printer malfunctioned that we purchased on 11/27/17 from Office Depot online. We had purchased the SquareTrade Protection Plan for this printer and I filed a claim with them on 06/10/19 and they responded quickly. Instead of us having to return the printer, they offered us a cash settlement that we were very pleased with and have already received the check. I would suggest to anyone to purchase the SquareTrade Protection Plan when purchasing any product they offer this protection too.

It was a very difficult task to get what we paid for. I had to keep calling to get updates. They give themselves a time limit of up to 5 days and it took more than that. If you chose to get a pay out it was not the amount you spent. In the end I finally got my new coffee maker and would be hesitant to use this service again.

Started filing my claim online and had to finish over the phone since the computer didn’t recognize my issue was with a large appliance that could NOT be shipped. Got the issue solved while speaking with a knowledgeable representative. Claim #**. The representative deemed that my unit could not be repaired and is was speedily reimbursed for my product.

First I filed a claim July 7, 2019. The agent put my claim information about my phone in wrong then had the nerve to tell me they have to send it back to me and I send it back to them to be repaired. I said, "This is totally unacceptable cause I'm a nurse and my job requires a phone." I told them that before I shipped it they said no problem so he said, "I got it straightened out. Your phone has been repaired," which was a lie. I sent it back July 09, 2019 and they still have my phone 7/18/2019 and I'm pissed this company's a rip off.

I've used SquareTrade for years and have been very pleased with it. It was recommended by my son-in-law who was familiar with them. I have bought the warranty for TV, printers, phone and a lot of electronic items. When I first started out, I bought directly through SquareTrade but when I bought a Nintendo 2DS for my grandson on eBay, they offered the warranty and I got it. My grandson dropped the item and broke the screen on it, so it wasn’t a covered item. So, in that case, it didn’t work for me. There were some times when I was able to do the claim directly online and then, there were other times when I called in. The warranty has been very valuable and it has saved us money. There were times when we had to use it and there has been products that we purchased it for although we didn’t need it but you never know.

We had a HP printer which we purchased from Office Depot/Office Max. It continually made a horrible noise and would not print back to back. It would say it needed paper but had paper in the tray. SquareTrade handled the issue quickly and efficiently! So pleased!!

Service rep was very nice and very informative. I will be using SquareTrade again with future purchases. I want to thank you for such quick service. Thanks to SquareTrade I can purchase a new printer. Thank you again.

Each person I spoke to from SquareTrade was kind, courteous, and knowledgeable. They took all necessary steps to see that the product could not be fixed with various steps such as factory resetting the tv. When all option were exhausted they proceeded with the steps of replacing the TV. The whole procedure was fast and easy!

The person I talked to at SquareTrade understood our problem with not having the password needed to transfer the warranty. He immediately set us the new information and we were able to scan and download a copy of the original invoice. Within minutes we had the warranty transferred and a claim was opened, a return tag was sent to us via email and the whole process started. Great customer service at this time.

I sent back my headset on 7/9 and it was received on 7/10 and now it is 7/17 and I still haven't received any information on the repair or replacement of the headset. I assumed I would be updated on the status of my claim.

This was our first time to file a warranty claim and what great savings a 2 dollar a month fee is! Everyone we talked to was very helpful and graceful toward us. Service was very quick and professional. Thanks!

Recent extended warranty claim on a Black & Decker weed wacker that lost motor power to trim. Spoke to a rep named Zack, I believe, and he was one of the most knowledgeable, courteous and helpful service reps I've ever spoken to. My options were explained to me and I chose the one of reimbursement of my purchase price and I received fairly immediate notification that it was in the works and the check would be processed the next day and it would be received within the next 10 business days. It came 3 days later.

We put a SquareTrade warranty on a Wacom Intuos drawing tablet. It was what was offered when I bought it through Amazon. When redeeming it, they did better than I even thought because I had to find my invoice from Amazon, so it took me a little while. But once I found it, it was literally a day. I just went online and filled out the form. It was very easy. They gave me all the options that I needed. It was smooth. Also, they said they had another method because I was gonna mail the item back in, and they were either gonna fix it or replace it. But they ended up offering me an Amazon gift card and I just bought my mom a new one.

I purchased the accident insurance for an Apple Watch. Somehow the screen separated from the watch 6 months later. Apple determined it to be an accident. Contacted SquareTrade, provided them with all the documents Apple provided me about the repair and receipt. Apparently this is inadequate for a reimbursement for repair. Apple has been very helpful even offering a conference call with SquareTrade to explain. We will see how this ends up and I will update my review if and when anything changes.

I was online when (Microsoft) window opened and audio claimed my computer was locked and virus threat, to call phone number given immediately to avoid. I did not call phone #, did have difficulty getting through to correct contact. Attempted to get assistance from Spectrum, then realized I had SquareTrade with Staples protection. Eventually was assisted with person in Pakistan that was helpful and gave instructions for further protection.

Your staff and protocol has been 2nd to none. Keep up the GREAT work!!!! You made sure to stand behind your warranties and did not fail your written policies. Thank you for that. Again your customer care has been 2nd to none...

After getting though on the phone, the representative was fast to act to help me fix this Windows tablet. He arranged for a label to send in. I immediately packaged it and sent it in. It was on a FedEx, that took an extra three days. FedEx's fault. I am looking for a great outcome to resolve why the tablet went dark.

Bought warranty for cordless blower. When trying to put in a claim, was told that the battery and charger were accessories and not covered. The blower, battery and charger came in one box. Nothing was bought separately so how can you choose what in the box is covered and what is not. Very disappointed in SquareTrade's position.

I was happy with the resolution. It took a little while to get to this resolution, but I was ultimately happy with the result. It is a good thing to have, even for the most minuscule purchases. Very happy. Thanks!

They refunded my purchase price for a weather station I purchased 2 years ago. It broke and SquareTrade couldn't find a suitable replacement, so they sent me a check. Easy deal. I was hoping for a replacement part that broke, but now I will have to find a whole new weather station.

The bit wasn’t working properly and I was looking to get it fixed or exchanged but there was nothing that could be done so I received a check for the purchase price. The claim was submitted and handled quickly and I have the check.

In May of 2017 I purchased a Samsung S8 cellphone from Sam's Club. With the phone purchase I also purchased the two-year SquareTrade warranty that included guaranteed buy back of that phone. In May 2019 I contacted SquareTrade about the buy back and after multiple phone transfer I spoke with an individual who indicated that I would receive $150 for the S8 (in exceptional condition).

My daughter is a teenager and they go through life damaging things. So, the warranty that SquareTrade offered was the best. It was to have protection and I got a warranty through the store where I purchased the device from. Something happened to the Xbox and I took it to the shop. The guy told me that he could not fix it. So, I can upgrade it, he would give me credit and all I have to come out-of-pocket is 160-something which was why I filed the claim. SquareTrade said that something was going on with the receipt and I had to call the people to get a better receipt. Filing a claim with them was difficult. Having an extended warranty is very valuable but it depends on who you get the warranty through and how able I am to be assisted in a better way. Aside from the Xbox, I also have a couple of other items I purchased the warranty for, including an iPad Pro.

I can't believe I have read so many good reviews about SquareTrade. Six months ago I purchased a new $1400 laptop from Best Buy and as one usually does after purchasing an expensive computer I bought an extended warranty to protect my purchase against accidents. After looking at the prices of the Best Buy warranty vs. SquareTrade's, I decided to purchase the warranty from SquareTrade. The rub is that I decided to purchase the SquareTrade warranty on Amazon because it was much cheaper than buying directly through the SquareTrade website. So I purchased the warranty, uploaded my Best Buy receipt to the website, and enjoyed the peace of mind knowing my new expensive laptop was protected from drops and spills.

I got a SquareTrade plan for a laptop through Costco. We purchased it online so we just got the protection plan. It was a little bit easy to file the claim when the keyboard quit. But there was a misunderstanding either on our part or theirs. How it went was that the laptop came with a year warranty then our credit card from Costco gives us another year of warranty. On top of that, we bought a three-year warranty so that’s a total of five years. But when I first went to make the claim, they tried to tell me that the three-year warranty was concurrent with the manufacturer's and my credit card's. Why would somebody buy double insurance for the same time? But SquareTrade made it right. They extended the warranty so it’s active until August. I don't know the exact status of the laptop yet. I’m not sure if it’s being refurbished. But they said they would email something. I’m glad I have a recourse and I'd recommend them.

I’ve gotten a lot of things through Amazon with SquareTrade. Everything I buy, I buy a warranty on. When I filed a claim to SquareTrade for a set of headphones, they tried to lowball me on it by offering me a prorated price which wasn’t the reason I bought the policy, the policy for the replacement price and for what I paid for it. They gave me a gift card for the prorated price, and then mailed me a check for the other $13. But it ended up fine. I love extended warranties. I always recommend it to friends, but they have to watch out when they try to file a claim because SquareTrade will try and lowball them.

I had a great experience with SquareTrade. I contacted them and hear back very quickly. Then I sent my headphones in for a fix and had them back (good as new) in no time. I highly recommend SquareTrade to anyone.

The phone was glitching in the first two weeks or so of having it. It was a gift for Mother's day to my mom and she couldn’t use the phone. It was pretty easy to file the claim online with SquareTrade. It was a pretty good experience. We sent in the mail for me to sent the phone back, but I still haven't received anything. It's been three weeks.

The items I bought through Walmart were expensive so I decided to buy a SquareTrade protection plan. When the screens to my iPads broke, filing a claim was very easy. They didn’t ask me for much and I just gave them the basic information. They did everything really fast and informed me. I liked my experience with SquareTrade. It was good. I recommend having an extended warranty.

I filed a claim for my broken Samsung tablet and SquareTrade rep, Pam, said I can only get reimbursed for my purchase price of $99 which was a promotional rate with 24 month subscription contract of $10 a month. I purchased a protection plan for $249 coverage for 3 years and I paid $59 plus $50 deductible. I selected the amount of coverage which was the regular price of my tablet in case I need to replace it. Their warranty policy stated that for replacement, they will reimburse not to exceed maximum amount of coverage. SquareTrade says they can only reimburse me $99 minus $50 deductible. If that is the case I will be paying $109 for $99 coverage which is insane.

My recent cellphone claim with them went really good. The problem was that we could hear the people calling us, but they couldn't hear us. I made a call to where I bought the warranty, and they gave me the information I needed with our claim. Dealing with SquareTrade's rep went really smooth and nice. It took about a little less than a week until they gave me new phones and they are working really good right now. They did their job beautifully, and I was well-pleased with them.

The rep I spoke with was very helpful, very professional & compassionate. Thank you! It was the OfficeMax (Office Depot) manager in the store that caused the problem. I notified him that the product had a defective piece when I opened the box & he directed me to go thru the warranty. This could have been resolved when I was in the store, but your rep handled it very well!

My experience was great. I think the rep was Ashley and she was tremendous in her knowledge and patience while she walked me through the update of my TV. She was very professional and knew what exactly to do in assisting me.

I bought a warranty for my Wolfgang Puck Stove which I got on Black Friday to make sure I had coverage if something went wrong. It stopped working so I filed a claim online for it and the process was easy. There was some questionnaire that I had to do online but it wasn’t taking my answers so I had to call once and their reps helped me with it. We did the refund and I got what I paid for. SquareTrade was really helpful to have.

I bought a Samsung 70 inch tv from Samsung and also purchased the SquareTrade extended warranty. Approximately 2 years after purchase the tv picture started to be a problem. We had been watching tv and it was fine, went into other room for something and when we returned the picture was not functional although audio was. I contacted SquareTrade the next day sending and resending pictures of receipt. Each time I called they would say that one of required items was too blurry to see. After a week of taking pictures and resending I was finally told my warranty did exist. Had they only look at the original email they had sent when the warranty was purchased they could have easily seen this without a week of back and forth.

I made a claim for a Surface Pro 4 with a broken screen and was sent a replacement automatically (without my agreement) after about a week. The replacement that arrived had less RAM than the original and an inferior screen which had a slightly yellowish cast to it. I was leaving on a business trip for a couple weeks and made use of the replacement on that trip. Shortly after returning the screen also began to flicker and display ghosting. I returned the replacement tablet and spoke with a representative who said that I would receive a reimbursement instead which is what I desired after the first replacement broke within days. I did not trust their repair depot would send me a replacement in good condition.

I bought the insurance on an Apple iPad. It was crushed on accident and they had me mail it to them to be replaced. I got it back in the mail and they had not even looked at it because they said FMI was not turned off. I called and explained at the time I did not know I had an Apple account so SquareTrade said no problem, had me send it again. Again 2 weeks later they sent it back and had not looked at it. I kept it this time a month and worked with Apple and they found my account and they turned FMI off. Apple explain to me by deleting it from the account there is no way they could say FMI was still on. So last week I contacted SquareTrade. Told them FMI was off and mailed them the crushed iPad.

Several years ago, we had good experiences with SquareTrade. We began regular customers, purchasing warranties for many of our electronics, including all our Kindles (we have 6, though some are now older and out of warranty). About 2 years ago, the customer service began to go downhill. When I call to file a claim, they can't find my device or they can't find the warranty or they can't "bind" the warranty to the device. The worst has been with the Kindles, which tend to break frequently. I spend hours on the phone each time.

We bought Bose wireless earbuds for our 19 year old son in October of 2017 for Christmas. We also purchased the SquareTrade 3 year warranty. He used them regularly at the gym and while riding his bike. Unfortunately the right earbud stopped working and the control plate came off during a bike ride and was lost. We have purchase Square Trade warranties in the past. It provided us with 'peace of mind' when making high value electronic purchases. We have been lucky and have never had to file a claim.

I got a SquareTrade warranty for my microwave since I don’t know what can happen, and I had filed a claim when it wasn't working properly. It was making a loud noise. It was easy to go online and file the claim, however, I haven’t received any email since I made the claim.

I filed a claim for a children's bike from Target. Something was wrong with the balance, and my daughter kept on falling from the bike. I got an earlier call that clearly mentioned it. This wasn't her first bike, so I know she can ride a bike. We tried to fix the training wheels too, but it didn't work. I file claims over the phone and it is really easy. The rep I dealt with was really helpful and nice. She tried to expedite the process as well. They sent us a check and that took less than a week.

Excellent Warranty Service for our sons computer. The warranty plus accident insurance is the only way to go and they repaired our sons laptop computer with no questions asked. It was approved and repaired within 2 weeks. This service is really worth the cost to have peace of mind on electronic devices. We have used SquareTrade for several items and they have come through for us most of the time.

My phone wouldn’t hold a charge and I had to charge it frequently. When I called SquareTrade, they were really helpful. I was told that the old phone was outdated and I was given an upgraded phone. I got a Doro and then I had to return the one that I had within 10 days. The new phone is a little different from what I'm used to though and I’m having trouble learning how to use it. But I was well pleased with the experience. Having the warranty helped a lot.

I purchased an Acer Aspire Laptop on Amazon. I purchased the SquareTrade 3-Year Laptop accidental protection plan. I purchased it because it was supposed to cover (cutting and pasting from my plan) "Drops, spills, accidents, liquid damage, plus mechanical and electrical failures during normal use." A full drink turned over on the keyboard. I went to the SquareTrade website and began filing the claim and was immediately told that I purchased the standard plan and the damage was not covered. I paid $69.13 for the protection plan but it didn't cover the damage. What a waste of money.

Although I had a few issues with their policies Kris was able to contact me and get the best out of both of our experiences and come to an agreement. I will be definitely putting all my electronic products through SquareTrade. They took very good care of me!!

The warranty that was purchased to cover my television was not useful at all. They stated that an electrical issue with my television is considered physical damage. How when we had not even touched the TV was gone out of town and came back and the tv did not work. So let's just say don't waste your money on these warranty because they abuse their consideration on what they. Very POOR CUSTOMER CARE. THEY TREAT YOU HAS A NOBODY AND THE MONEY YOU SPENT WAS WORTHLESS.

I was very pleased with my experience. It was my first time contacting SquareTrade or having any issues with my FitBit product. My issue was immediately addressed that evening and within the next week my wristband was replaced. My insurance covered it.

I have insurance policy from SquareTrade for a phone stand I bought off Amazon. It broke and I ended up having to buy a new one. When I filed a claim, I was dealing with someone who was pretty easygoing, so it went smoothly. Everyone handled it well. However, it wasn’t really communicated well. When I receive a package and I buy something through SquareTrade, they should send a sheet that shows that you have a protection plan on it. It's like when you buy something from the store, you get a receipt that says that you paid for this two-year warranty or an extended one. Nevertheless, overall, I'd recommend it to a friend. It worked out well.

I sent the tablet for repairs because the battery would not stay charged for but 12-15 minutes of use. The screen would go black in the middle of what I was doing and I had to reboot it and start all over. The screen was cracked also. When l got it back the screen was all that was fixed. The battery still goes from 100% to 25% in 12-15 minutes. The screen still goes blank and l have to reboot it and start all over. I have bought my last SquareTrade warranty on any items. Service is pitiful.

I bought an extended warranty thru Sam’s when I bought a tv. The tv was less than a year old and I was having issues. I spoke to, I believe was Mason and he was great. He let me know that if the manufacturer would not stand behind the warranty they would. It was amazing to have someone understand your frustration with a new product and was willing to do whatever it took to make things right. I will buy another extended warty with this company. Thank you. Diane

The process went very smoothly. The SquareTrade rep explained what would happen and the time frame for replacing my iPhone. Actually the new phone arrived in one day which was a pleasant surprise. I am very pleased that I have the SquareTrade coverage. The only thing that I would have preferred was a clearer definition of the condition of the replacement phone. The rep called it and conditioned phone. I was later advised that it was probably new or a phone returned by subscriber because they changed their minds.

I have been working for over 6 weeks on a claim that should have been a process that takes less than a week. Some background... I have a Galaxy S9 in Sunset Gold. I used the company to fix a shattered screen. They sent me to their only "approved" vendor in the area, who put a black screen/frame on my gold phone. Now, trying to get this fixed... I called and explained that I now have no resale or trade-in value for my phone because my phone's frame no longer matches the back color. They claim that they are resolving this issue and will be sending me a replacement. They tell me they will call me back within 24 hours to complete the process, as the issue must be "reviewed and handled by the supervisor." However, they assure me it will all be taken care of.

I got a protection plan from SquareTrade for a power washer. The unit worked fine a year before, and then the next year, it just didn't work. The claims process involved filling something out online and then talking to someone. They replaced it. Overall, my experience with this company was excellent.

Do NOT waste your money on a Square Trade protection plan. I purchased a plan when I bought my Apple Watch through Samsclub.com. Square Trade does not specify what is covered in the plan when you purchase it. They neglect to tell you that accidental damage is not covered -- until you try to file a claim. Then they tell you that your product is not covered. Why purchase insurance that is not going to cover accidental damage? They purposely don't tell you that accidental damage isn't covered so that they can take your money and then not provide protection for your product. Square Trade is a BAD INVESTMENT! I would have given Square Trade a 0 star rating, but that wasn't an option.

Got an email yesterday stating my in home repair was completed on June 24th. It's strange. I had no in home repair on that day. I called ya'll and told you that repairman lied so if you want to pay him for something go right ahead. He came on the 18th and was here 5 mins and it was still not working and he was called and never came back. We had it fixed. He acted like he didn't want to do anything. I won't be taking warranties out thru SquareTrade anymore.

It was difficult finding someone to fix my phone close to me. I finally went with The Fix, which was about a half hour away. SquareTrade should have let me know up front what would be needed on the receipt and to make sure I had all the info. I would have checked it before I left. Instead we had three emails back and forth and The Fix wasn't very happy send the receipts again.

I was very satisfied with the turnaround time to repair the broken screen on my Samsung Galaxy Note 9. I was also happy with the repair up until yesterday, when I noticed a bright white spot beginning to return on my screen. Although I am still within the 30 day guarantee on SquareTrade repairs, I'm hesitant to send the phone back to them. I put a high-quality screen protector on my phone, which was pretty expensive. I would have to remove it to send the phone to SquareTrade.

Updated on 07/03/2019: I do not know why my reply cannot be public. So I am writing a new complaint against SquareTrade because I want it public. I received a response that did not accept failure within ST. I don't expect to change anything with ST. What I do expect to do is have a voice with Costco and to let them know everything that has happened. The company that you set up a repair appoint is almost a 3 hour drive from my home. From a so called appointment for Friday which was confirmed with Tyese, which was not confirmed with a specific time frame. So I called, was told I didn't have an appointment, got yelled at from the pregnant lady who told me that the woman who made an appointment for me had no business doing the scheduling.

This company is not good and I will never use them again. I purchased a 3-year warranty on my waterproof device and while I was in the shower the faceplate on my device popped off and water got inside and this company refused to repair. They told me my device was not water proof and they do not cover water damage. He told me they do not cover accidental damage and I explained this was not accident or caused by anything I did and my product was defective. I asked for his manager and phone number repeatedly, avoided my request and proceeded to tell me he had several managers and there was no direct phone number. He gave me the general customer service number and after repeated request he finally gave me a name for one of his managers with a direct number.

SquareTrade sucks!!! They don't want to honor Amazon warranty. When I purchase my computer through Amazon I paid $599.00 plus the $5.15 warranty. Amazon only offer me one protection plan. I paid $5.15 so now I want to put a claim in they don't want to honor the plan. They quickly offer me my warranty price back to keep from covering the device which is my computer.???

They were thorough and very professional in obtaining the information needed to submit and complete the claim. It took numerous submissions but it was needed for them to understand the problem and process my claim. I appreciate the ending result.

When they delivered the lawn mower I was not given a call. They just left it on the porch. Thank god my brother was there. Someone could have taken it. The customer service when you call the people are not very nice. You are transferred to too many people. I have never been talked bad to like I was a child. That concern me that if I am talked to like that what about others.

Don't bother calling them, All they want to do is get you off the phone and for you to file your own claim through the web. Going through that process I have been misinformed (in writing and on chat) and feel the main purpose of the insurance is to create so many hassles, you want to give up. Have a Samsung Note 8, Warranty bought through Target. Phone won't charge. Was given the name and address of a phone repair place to take my phone to. They do not repair Samsungs. Email received stated if I want to go to another store, go to the claim status page to change, which I did. No other options were listed.

My GE refrigerator was not cooling. SquareTrade helped to get me in touch with GE to repair and due to my refrigerator not being under manufacturer warranty, I sent the charges to SquareTrade and it was taken care of, my representative was very professional and I had no problems.

Person I talked to was helpful and patient. Would have liked some clarity as to how the amount of the check was reached, as it was slightly less than the amount I paid for the item on eBay. Website should have a more clear (very possible I missed it) way to initiate chat instead of staying on a page, hoping it pops up.

I am happy I bought a SquareTrade protection plan. When my portable am/fm radio broke and stopped working, I was able to get a refund from SquareTrade to buy another. SquareTrade is good to have. SquareTrade makes it easy to file a claim online.

My printer was having a hardware problem with the "copy" feature and tech said to return printer. Called SquareTrade about warranty and they refunded the total amount of my purchase. I was very happy dealing with SquareTrade and recommend it to anyone.

Samsung printer. We had a fuser unit go out and they sent us a gift card so we can purchase another printer. We are very happy with how our issue was handled & processed. When we buy out new printer we will also purchase another SquareTrade warranty.

SquareTrade has been very reliable for us. I have purchased several SquareTrade warranties over the years for a variety of items. Whenever I’ve needed to use one, the process has always been easy & with a positive outcome. Always worth the money.

I have purchased an extended warranty coverage plan from SquareTrade each time a purchased a new set of Bluetooth headphones. I own three sets of headphones, two pair lasted past the extended warranty coverage time frame. The last pair I purchased stopped pairing with my phone after two months after purchasing them. I contacted SquareTrade and was told to send my headphones in to a repair center and they would repair the unit or replace them.

I bought a cheap gaming chair at Staples for like $100. It was $130 on sale for $100. The cashier sells me on the protection plan and assures me that if anything happens I can get the same exact chair or the $100 I paid back. NO PROBLEM. It covers accidents all that. Well fast forward 9 months when it gets scratched up by a cat and cushion is flat and uncomfortable, I try to file a claim and am offered $85. Not enough to buy the same chair ANYWHERE or a replacement. Of course I just want the same chair which is still abundant at Staples. Only to be told that they don't know if they can get same one, it may be different or REFURBISHED. AS IN USED.

I'm not a happy camper. I waited for about three weeks to get SquareTrade to honor their warranty. I had a coffee maker and it failed so Amazon sent me a new one. Amazon sent me a new one with no charge on it. Since I had problems with the first one, I bought the SquareTrade warranty for the second one. It started leaking and filing the claim was easy. I paid $39.99 for the coffee pot and I bought the warranty, but all they refunded me was $34. I asked if that was because of depreciation. I’ve never had SquareTrade do that. They really dropped the ball on that one. They kept saying that I didn’t pay anything for the coffee maker and asked what the problem was.

I went online and I bought SquareTrade for my device. I had used them since they went in business. They were a lot cheaper than Insureon or one of those companies. There were a couple times we submitted claims. It was like you call up if your phone’s not working, they send you a new phone, and you mail back your old phone. In the past two years, they’ve changed that a little bit where they tell you, “We’ll get your phone fixed, and we’ll reimburse you for it” or you can send it back to them, and they’ll fix it and get it back to you in a couple of days. So, originally, it was a replacement deal and after they realized that gets costly, they cut back on how they do things. They’ll get it fixed at one of their repair shops or get it fixed at your repair shop and they’ll reimburse you.

I paid $8.99/month for 8 months before I cracked my screen... Unfortunately the deductible for a screen repair is the EXACT SAME cost as paying for it to be repaired/replaced at the Apple Store. I can't imagine why or how this plan is worth it. Even if it were a more serious repair (ie water damage) I could replace the phone for under $400 so I can't see the justification in paying $108/year with a $150 deductible. I am 99% certain the plan showed me a $50 deductible for screen replacement when I signed up for it, but I guess I should have read the fine print.

I filed a claim to have my cracked Apple watch repaired/replaced. Apple stated they don't repair the watch, only replace it. I sent the old watch to Apple. Got the new watch after SquareTrade authorized the claim. Now they are dragging to pay the claim even though they authorized it. They want Genius Bar Work Authorization form and paid receipt showing both the damage watch and replacement watch serial numbers. Apple provided me a invoice which I sent to SquareTrade. SquareTrade is stating it only has the damage watch serial number on the receipt and needs to have both the old and new watch on the receipt. That I also need a work authorization form. And that the repair ID on the invoice i submitted is not verifiable. So I created the repair ID? That doesn't even make sense.

I have an HVL in one desktop computer and I'm glad I had the SquareTrade protection plan for it. I filed a claim because it kept knocking off the internet and the customer service team did the best they could. I wish I had the little service on a tiny computer that I have. I paid a thousand dollars for it and it couldn't be fixed. So I'm out that money.

I gave an iPhone 5C to my daughter and since I know things happen with kids, I had it on a protection plan. So when it stopped working, I filed a claim with SquareTrade and they made me go to Apple. They said Apple would take care of me, however, Apple said the phone was out of warranty so they wouldn't do it. I had to let SquareTrade know and they told me I am eligible for the refund, but I still had not sent the phone in because I work so much. It wasn’t an easy claims process but it wasn’t difficult either. Square Trade gave me one option in the beginning and was going based off everything they had to do. That didn’t work but they still had a second option for me to do. So, that was pretty good. I also had good interactions with their reps. Having filed that claim, I found the extended warranty to be very valuable. I'm gonna put down all my items.

The item I purchased wasn't working. I contacted my manufacturer and they told me that I have a warranty. I had a good experience dealing with SquareTrade. Though filing a claim wasn't easy, I understood their procedures and followed them. Their rep asked me all the information they needed and she created a case for me. They were very helpful and I was 100% satisfied.

I am a high school teacher who purchased an electric pencil sharpener with the protection plan. I know how hard students are on pencil sharpeners and that they usually break. Mine stopped working and I'm guessing that a student got frustrated since it wasn't working and broke the case. Because I didn't lie on the website and said what happened, they won't replace it. So beware...Use correct words like 'mechanical failure' or 'electrical failure' only when filing your claim. Don't tell the truth because that doesn't make any difference. Just another frustration to add to a classroom without a way to sharpen pencils. And yes, it is my fault because I should have noticed right away that it wasn't working.

I got a Festool Rotex at Amazon price tag $599 + tax and got the warranty protection for $65. On Thursday I was sanding my kitchen cabinets and it slip out of my hands and landed in sink on top of a plate. It got a little water on the outside surface of the tool, I immediately I immediately unplug the tool immediately unplug the tool and dried it. I left it to dry overnight. The next day it was working fine, worked all the with it, no problem. Saturday it did not turned on. I called SquareTrade, they told me the warranty did not cover water damage. I told them, my tool was never submerge in water. They offer me the cost of the warranty back. This is a scam.

I bought a gaming laptop for my son and Squaretrade Warranty along with it at Costco. Two weeks passed by and my son had damaged the keyboard because he cleaned it with a wipe that was too damp. The keyboard had many rows of keys that were unresponsive, so I filed a claim and sent it. It was amazing at first, very nice customer service and easily fixed. However after it got sent back to me the unresponsive keyboard problem came back after only two days. I sent it again on June 19 and my claim is yet to be approved. Last time my claim got approved the following day. It is a very important laptop since my son uses it for school. So we have to go to the library now for him to do his homework. It would be greatly appreciated if the company could send us a check for us to buy another laptop ASAP, and choose one that is best suited for educational purposes.

I purchased a SquareTrade protection plan through Amazon for a Fitbit that I purchased. One time, the screen got completely shattered. I submitted a claim and the guy from SquareTrade helped me out. In about a week, they got me a new Fitbit altogether.

I purchased a SquareTrade protection plan for a gaming headset, and we usually get protection plans for anything that offers them. I filed a claim when the headset was broken. The plan is very valuable. I would recommend people who get stuff from Walmart to get the protection plan, because they were very helpful.

I always get a protection plan for every item that I got. When I sent in a claim for damage to a product, SquareTrade was horrible. It takes forever for them to answer the phone. They don’t really like helping you out. The manager winds up having to get on there, and then when you do get somebody after that, they wind up transferring you. If somebody else gives you the information, I wind up getting it emailed to me. It's not a smooth progress at all. Things should be more streamlined when you're working with another company.

My iPad would be on for a few minutes and it would shut down. I turn it back on and it would shut back down. And the battery wouldn't stay charged. So I filed a claim to SquareTrade, and the rep said it was something where you put the charger in. They said they fixed it, and everything was working fine.

My television broke and it wouldn’t show a picture anymore. SquareTrade was not able to replace it so they sent me a check for what I paid for the television. It surprised me that they were not able to find a comparable model and send it to me. But overall, the claims process went smooth and I got reimbursed within two weeks.

HI, Need to train their employees to look in their system before telling customer to do something. Provided wrong information on email to me. Asked me send phone and it never got repaired properly. POOR SERVICE. NOT WORTH GETTING INSURED BY SQUARETRADE.

SquareTrade was offered on Amazon and I got it for my rototiller and my push weed eater. You never know how long they're gonna last. Purchasing the claim was very simple. I filed a claim for both my equipment and the process wasn't that hard. For the weed eater, they ended up sending me the money back. For the rototiller, Amazon told me to keep it because they couldn't re-ship it back. I canceled SquareTrade because the equipment had a warranty of its own for four years bumper-to-bumper. Overall, I would buy another extended warranty.

They are in business to sell the warranty and make the claim process so difficult that we give up. Horrible. The fridge is not working, the food will spoil. Just send a repair tech. Why do I need to be on the phone for 90 mins to do this?

I do not recommend this company. I spoke with 3 or more representatives and they were very unprofessional. My account was canceled and I did not get a refund. Buyer beware!!!! I will never buy again.

I bought a Kate Spade watch that was out of production from eBay for $200. I was offered a $15 warranty so I signed up. About 5 months later the little marks that represent the numbers started falling off. I called SquareTrade and first they made me prove that I had tried Kate Spade first and then they said that they could fix it. I sent it to them after paying for professional packing so it wasn’t damages in shipping.

I got SquareTrade when I bought my TV at Sam’s Club. It was a good deal. When my remote started acting up, I called them and they shipped me a new one in just a couple of days. They were very polite and business-like. At my age, I’m too old to be fooling with a great, big TV, and they made the service very easy.

Any time I buy new equipment, I buy protection. SquareTrade was what was available and I purchased it from the stores. There are various stores that offer the same company. I bought two from Best Buy and three from Office Depot. They handed me a brochure that had all the information for my extended protection. The 800 number was already highlighted. I got an email after I bought the protection from SquareTrade to my town. It contained a confirmation that I bought the extended protection. But no one ever talked to me until I had to file a claim.

I bought an extended TV warranty from Costco in 2016 for my LG 65" Oled Tv. I have a bright red pixel on the screen. I have been going through hoops with SquareTrade for weeks. I want repair/replacement of my TV or reimbursement. SquareTrade keeps playing games and saying that my tv has burn in which LG verified that it does not. LG has stated in a letter which I forwarded to SquareTrade stating that, "Based on the photos provided, we show that you have a stuck/bright pixel." This is a defect of the screen and there is no image burn on the screen.

I had an accident and damaged my phone (cracked screen, Broken LED panel, water damage). 2 options were available when I attempted to do an online claim.

I have to have a warranty. I got kids and even for myself, those phones are way too expensive just to go find another one. I used to have the Verizon one and that was a little bit cheaper. When I bought my new phones through Target, they offered this plan. When the screen broke on one of the phones, it was super easy to file a claim with SquareTrade. Everything went well and the reps were easy enough to follow.

I’ve filed a claim with SquareTrade recently and it was a really easy experience. I got in touch online with them for an air fryer oven. We bought it for Christmas and it lasted five months. The oven was completely dead when we went to put the food in. SquareTrade provided good service and it was a really good experience for us being that it was our first time filing a claim like that. I also got SquareTrade protection on some other items I bought, and stayed with the same company so that I ain't gotta worry about who’s covering this and who’s covering that.

We bought a new jackhammer and it didn't last even 3 months. We called numerous times and emailed, from April 5, 2019 and it is now June 18, 2019 and they haven't paid us the total amount due. They sent a check and shorted us some of the funds, have given us the runaround and now are saying they reissued a check. This company is a joke and I would highly recommend you not purchase insurance through them. Smoke and mirrors for follow through. Kj **, General Manager of Mountain Storage Management.

Our TV picture went out on our 4+ year old set. SquareTrade sent out replacement parts but after a service call from the Samsung technician the issue was not resolved. SquareTrade immediately said they would send out a new Samsung TV replacement to cover the warranty which only had 4 months remaining on it. I would highly recommend a SquareTrade warranty and will use them in the future. Highly satisfied.

Hello, I talked to a wonderful claim specialist that TRIED to help my claim. I ALWAYS purchased this for the peace of mind, and it has helped ALMOST EVERY TIME, EXCEPT this time. I purchased this in case of an electrical default, and it has happened. I WILL NOT recommend this to anyone who purchases the protection from ANY RETAILER. My claim has been denied this time around. If anyone wants to purchase protection, THIS COMPANY will TAKE your money, so I DO NOT recommend this business of theirs.

Our experience with SquareTrade for the TV that we had exchanged was perfect. We couldn't have asked for anything better. I called the first time to notify them. The tech helped us do a few things to see if he could get it working. We sent pictures and everything just went right through. Everybody did a fantastic job from the beginning to the end. It was pretty fast. It did not take a full three weeks. They also had to wait from VIZIO. Now, when I view on Amazon or anywhere else like Lowe's, I ask for SquareTrade because of the service. I do warranty on everything I have so it is absolutely a must.

I got a protection plan on my iPhone just to stagger the expense there. I purchased it through Verizon and SquareTrade was what they offered. The phone wouldn’t keep its charge so I filed a claim and they thoroughly assisted me. Having the warranty is not very good because I’m probably getting a different phone. But SquareTrade was good.

The Samsung Blu-ray that we had worked for a while and all of a sudden, it stopped working. I contacted Samsung and was told there wasn’t anything they could do about it. I had SquareTrade which was recommended to me by my colleague and I gave them a call. Filing the claim was very simple. It was paid after I did whatever they had asked me to do. I had to send the item and the proof of purchase back. They took care of the claim and I was happy with them. SquareTrade works, therefore, I typically purchase that extended warranty. It is often offered when I look for items through Amazon.

SquareTrade came with my purchase from Amazon. I like to add a warranty to my electronic device so that in case it will break, I can replace it. When I file a claim with SquareTrade, I do it online. They give me the return label and I put the item in the envelope or in the box then I ship it. As soon as they accept it, my money comes back.

I had a bug whacker which had a motor that went out. To submit a claim to SquareTrade through Gmail, I had to take a picture then get somebody to help me figure out how to send it. If I could have texted the picture and the receipt, it'd be a whole lot easier for me. SquareTrade sent me a check and I purchased another unit with it. Though they didn't give me the full amount, having the warranty was worth it. I'd recommend SquareTrade to a friend.

I bought a Hoover vacuum through Amazon and SquareTrade was offered with it. I bought a three-year warranty and having it was valuable. The vacuum went out quickly. It would run well, then it would shut off. Then it would run well and shut off again. Submitting the claim for it was very simple. Plus, the claim had a very good resolution. They gave me options, which was great. I’m thankful that they took care of the claim in a timely fashion.

When I bought the TV, if I took the extended warranty which was $99, I got $150 more off of the TV. So, SquareTrade actually paid me to take it. The TV had a beautiful picture but from Day One, the TV didn’t work right. The TV would shut down, and it would come back up and go to play for no reason at all. Then after a year or so, whenever you turned it on, it would go through its routine and the sound would come on, but there's no picture. It would do that for a minute or so, then it would shut off. It would come back on, and there would be a little rectangular box in the middle with vertical stripes in it. Then it would do that for four or five minutes, and then it would shut off and then come back on, and the picture would be on.

I purchased a camera for my drone on eBay as well as the SquareTrade warranty that was offered with my purchase. I went to file a claim (under a year) and they told me they don’t even warranty this item at all. So basically they took my money and were never going to warrant my product or let me know. This is fraud and a scam and I am absolutely furious. They took my money for a warranty that was no good and if I had not called to make a claim they would have just kept this up and kept my money. Not to mention I only purchased the camera because the warranty was available.

Excellent coverage worthy of your consideration. With your details in order, the consumer receives expeditious turnaround with repairs. Follow up written report affords itemized account of all details addressed by the technicians. I applied for coverage via Staples who handled the submission of my application without hassle.

My printer was not printing photographs at all and it was really terrible. I called the Epson people and worked with them trying to fix it but they couldn't. I made a claim with SquareTrade and it was good. They were very gracious about the problems and the money that they refunded to me. Unfortunately, I should have chosen the credit card option the first time. That was my mistake. With the option I got, I had to buy from Staples but I didn't need it to be from Staples. I asked if SquareTrade could change that and they said it was too late. That was not good. As a warning, you need to be sure to get your money back in a credit card. Otherwise, I would recommend SquareTrade.

I had an adding machine/calculator that the keys was no longer working. I made a claim and thought I would just get a repair, or an excuse but instead they gave me back the money, which I use to purchase a new adding machine. This is the first time I got a warranty that works just like they say and very fast too. I contact them on Sunday and got a check before the end of the week. Thank you for keeping your promise and backing your product. I am very Happy!!!

It was a great experience. I truthfully didn’t expect such good service I would recommend SquareTrade to anyone. I’ve had some real bad experience in the past so dealing with the company was a walk in the park. Very pleased.

I bought a 55-inch VIZIO television and SquareTrade was offered at the register and we just purchased it. It seemed like it made sense to do that. I’m putting in protection plans on everything now. And then my television went out. One day, it was playing, and then the next thing you know, it just started blinking in and out, and it wouldn’t stop. I started the claim online, and then I was in touch with somebody within a day. They contacted us back, walked through the process, tried to help fix the TV and when it didn’t work, she said we have to get a new one. And it was there within a couple of days. SquareTrade was a pleasant experience.

We had 2 claims on 2 different devices within a week of each other. That was a very frustrating week!! But SquareTrade's claim process was a breeze from start to finish!! I will always say yes to SquareTrade when purchasing electronics!!

I had problems with an item still cover by SquareTrade and was denied replacement for my item, but customer service step up and it was handled by Kris quickly and professionally, the problem was caused by lack of communication and maybe I should have done things a little differently. I wouldn't hesitate using this company for anything, also apologize for taking so long to update my review after the way Kris handled things.

The OfficeDepot clerk suggested that I purchase the extended warranty for our new chair. The coverage seemed to be pretty good and I've never purchased from this manufacturer before. After 1.5 years the chair had noticeable wear in the armrest and backing mesh. Took advantage and put in a "no hassle" claim. Received a check from SquareTrade within a few days. My son loved the chair, so we went out and purchased another one also with SquareTrade coverage.

I buy a lot of electronics for our home and our children's homes as well. I really feel more safe and secure with my purchases, when SquareTrade is offered. I have even made purchases on used, renewed, refurbished, and reconditioned products, as long as whoever is selling them (Amazon or eBay), offers SquareTrade. I have been buying their plans for years now, and when you have a claim to file, it is handled either by repair (which is usually a lot quicker than the manufacturer), or by sending you a check for the full amount (excluding shipping and taxes).

Gave one star only because I can't give zero. I filed a claim because the hinge on one side of my son's Beats was loose DUE TO WEAR AND TEAR. There was no visible damage when I sent them in to be fixed. The sound still worked fine. They were wrapped in a bubble envelope inside a box packed with paper. They were packaged properly but somehow when they arrived at the repair center the hinge was snapped and my claim was denied because there was accidental damage. I have now been sent back a pair of headphones that do not work. I am extremely upset and will not use SquareTrade again.

The rep I got in the phone was so patient. He helped me with my claim and from the beginning to the end he remained consistent. I appreciate the tone, care, and explanations. I love the email updates in the current status of my laptop repair and shipment. You guys are awesome. Will continue to use SquareTrade.

The lady that I spoke with was great, and I let her supervisor know this also, It was a great warranty experience. I had a Mighty Maxx Battery that the claim was filed on. Customer service was great. The lady I talked with was kind and helpful very patient with me and my lack of skills.

I really appreciate the ability to take care of business with ease, knowing that the transaction is successful and secure. I would recommend this product because it doesn't glitch. I have not experienced any problems trying to use the product.

Bought warranty with TV from Costco. New warranties say SquareTrade has discretion to pick whether to reimburse purchase, replace TV, or repair. My 2015 contract does NOT have that discretion language. Have been going through relentless hoops for months. I don’t want a new TV, I want repair of dead TV or reimbursement. SquareTrade keeps playing games and saying only offer is new TV and is at their discretion.

I have a DVD tablet which wasn't working. That time, I could see black lines and I couldn't cut it off. Initially, I called HSN but they said that I should call SquareTrade. I called SquareTrade to put in a claim for my DVD tablet but then their reps gave me a bunch of runaround talking about how I don't have a warranty. I buy a warranty for anything that's over $100. I called HSN back and they called SquareTrade. What I got was a return label so I sent out my DVD tablet thinking it was going to SquareTrade. However, the whole package came back to me because there was a lithium battery in it that couldn't be sent. Furthermore, the package was going to the wrong place, HSN.

I purchased a Keurig coffee maker from Amazon and though I don't usually buy warranties, I saw SquareTrade and it was $3 so I bought it. I recently filed a claim when the coffee pot stopped working and it was an amazing process. I forgot I had it and was thrilled when I found it, and I found that I was going to have a replacement free. Customer service was very helpful, efficient and quick. It was handled within a day, and everything was all good. They were absolutely wonderful and it couldn't have been a better experience.