Allstate Protection Plans Reviews

I'm not a happy camper. I waited for about three weeks to get SquareTrade to honor their warranty. I had a coffee maker and it failed so Amazon sent me a new one. Amazon sent me a new one with no charge on it. Since I had problems with the first one, I bought the SquareTrade warranty for the second one. It started leaking and filing the claim was easy. I paid $39.99 for the coffee pot and I bought the warranty, but all they refunded me was $34. I asked if that was because of depreciation. I’ve never had SquareTrade do that. They really dropped the ball on that one. They kept saying that I didn’t pay anything for the coffee maker and asked what the problem was.

I went online and I bought SquareTrade for my device. I had used them since they went in business. They were a lot cheaper than Insureon or one of those companies. There were a couple times we submitted claims. It was like you call up if your phone’s not working, they send you a new phone, and you mail back your old phone. In the past two years, they’ve changed that a little bit where they tell you, “We’ll get your phone fixed, and we’ll reimburse you for it” or you can send it back to them, and they’ll fix it and get it back to you in a couple of days. So, originally, it was a replacement deal and after they realized that gets costly, they cut back on how they do things. They’ll get it fixed at one of their repair shops or get it fixed at your repair shop and they’ll reimburse you.

I paid $8.99/month for 8 months before I cracked my screen... Unfortunately the deductible for a screen repair is the EXACT SAME cost as paying for it to be repaired/replaced at the Apple Store. I can't imagine why or how this plan is worth it. Even if it were a more serious repair (ie water damage) I could replace the phone for under $400 so I can't see the justification in paying $108/year with a $150 deductible. I am 99% certain the plan showed me a $50 deductible for screen replacement when I signed up for it, but I guess I should have read the fine print.

I filed a claim to have my cracked Apple watch repaired/replaced. Apple stated they don't repair the watch, only replace it. I sent the old watch to Apple. Got the new watch after SquareTrade authorized the claim. Now they are dragging to pay the claim even though they authorized it. They want Genius Bar Work Authorization form and paid receipt showing both the damage watch and replacement watch serial numbers. Apple provided me a invoice which I sent to SquareTrade. SquareTrade is stating it only has the damage watch serial number on the receipt and needs to have both the old and new watch on the receipt. That I also need a work authorization form. And that the repair ID on the invoice i submitted is not verifiable. So I created the repair ID? That doesn't even make sense.

I have an HVL in one desktop computer and I'm glad I had the SquareTrade protection plan for it. I filed a claim because it kept knocking off the internet and the customer service team did the best they could. I wish I had the little service on a tiny computer that I have. I paid a thousand dollars for it and it couldn't be fixed. So I'm out that money.

I gave an iPhone 5C to my daughter and since I know things happen with kids, I had it on a protection plan. So when it stopped working, I filed a claim with SquareTrade and they made me go to Apple. They said Apple would take care of me, however, Apple said the phone was out of warranty so they wouldn't do it. I had to let SquareTrade know and they told me I am eligible for the refund, but I still had not sent the phone in because I work so much. It wasn’t an easy claims process but it wasn’t difficult either. Square Trade gave me one option in the beginning and was going based off everything they had to do. That didn’t work but they still had a second option for me to do. So, that was pretty good. I also had good interactions with their reps. Having filed that claim, I found the extended warranty to be very valuable. I'm gonna put down all my items.

The item I purchased wasn't working. I contacted my manufacturer and they told me that I have a warranty. I had a good experience dealing with SquareTrade. Though filing a claim wasn't easy, I understood their procedures and followed them. Their rep asked me all the information they needed and she created a case for me. They were very helpful and I was 100% satisfied.

I am a high school teacher who purchased an electric pencil sharpener with the protection plan. I know how hard students are on pencil sharpeners and that they usually break. Mine stopped working and I'm guessing that a student got frustrated since it wasn't working and broke the case. Because I didn't lie on the website and said what happened, they won't replace it. So beware...Use correct words like 'mechanical failure' or 'electrical failure' only when filing your claim. Don't tell the truth because that doesn't make any difference. Just another frustration to add to a classroom without a way to sharpen pencils. And yes, it is my fault because I should have noticed right away that it wasn't working.

I got a Festool Rotex at Amazon price tag $599 + tax and got the warranty protection for $65. On Thursday I was sanding my kitchen cabinets and it slip out of my hands and landed in sink on top of a plate. It got a little water on the outside surface of the tool, I immediately I immediately unplug the tool immediately unplug the tool and dried it. I left it to dry overnight. The next day it was working fine, worked all the with it, no problem. Saturday it did not turned on. I called SquareTrade, they told me the warranty did not cover water damage. I told them, my tool was never submerge in water. They offer me the cost of the warranty back. This is a scam.

I bought a gaming laptop for my son and Squaretrade Warranty along with it at Costco. Two weeks passed by and my son had damaged the keyboard because he cleaned it with a wipe that was too damp. The keyboard had many rows of keys that were unresponsive, so I filed a claim and sent it. It was amazing at first, very nice customer service and easily fixed. However after it got sent back to me the unresponsive keyboard problem came back after only two days. I sent it again on June 19 and my claim is yet to be approved. Last time my claim got approved the following day. It is a very important laptop since my son uses it for school. So we have to go to the library now for him to do his homework. It would be greatly appreciated if the company could send us a check for us to buy another laptop ASAP, and choose one that is best suited for educational purposes.

I purchased a SquareTrade protection plan through Amazon for a Fitbit that I purchased. One time, the screen got completely shattered. I submitted a claim and the guy from SquareTrade helped me out. In about a week, they got me a new Fitbit altogether.

I purchased a SquareTrade protection plan for a gaming headset, and we usually get protection plans for anything that offers them. I filed a claim when the headset was broken. The plan is very valuable. I would recommend people who get stuff from Walmart to get the protection plan, because they were very helpful.

I always get a protection plan for every item that I got. When I sent in a claim for damage to a product, SquareTrade was horrible. It takes forever for them to answer the phone. They don’t really like helping you out. The manager winds up having to get on there, and then when you do get somebody after that, they wind up transferring you. If somebody else gives you the information, I wind up getting it emailed to me. It's not a smooth progress at all. Things should be more streamlined when you're working with another company.

My iPad would be on for a few minutes and it would shut down. I turn it back on and it would shut back down. And the battery wouldn't stay charged. So I filed a claim to SquareTrade, and the rep said it was something where you put the charger in. They said they fixed it, and everything was working fine.

My television broke and it wouldn’t show a picture anymore. SquareTrade was not able to replace it so they sent me a check for what I paid for the television. It surprised me that they were not able to find a comparable model and send it to me. But overall, the claims process went smooth and I got reimbursed within two weeks.

HI, Need to train their employees to look in their system before telling customer to do something. Provided wrong information on email to me. Asked me send phone and it never got repaired properly. POOR SERVICE. NOT WORTH GETTING INSURED BY SQUARETRADE.

SquareTrade was offered on Amazon and I got it for my rototiller and my push weed eater. You never know how long they're gonna last. Purchasing the claim was very simple. I filed a claim for both my equipment and the process wasn't that hard. For the weed eater, they ended up sending me the money back. For the rototiller, Amazon told me to keep it because they couldn't re-ship it back. I canceled SquareTrade because the equipment had a warranty of its own for four years bumper-to-bumper. Overall, I would buy another extended warranty.

They are in business to sell the warranty and make the claim process so difficult that we give up. Horrible. The fridge is not working, the food will spoil. Just send a repair tech. Why do I need to be on the phone for 90 mins to do this?

I do not recommend this company. I spoke with 3 or more representatives and they were very unprofessional. My account was canceled and I did not get a refund. Buyer beware!!!! I will never buy again.

I bought a Kate Spade watch that was out of production from eBay for $200. I was offered a $15 warranty so I signed up. About 5 months later the little marks that represent the numbers started falling off. I called SquareTrade and first they made me prove that I had tried Kate Spade first and then they said that they could fix it. I sent it to them after paying for professional packing so it wasn’t damages in shipping.

Any time I buy new equipment, I buy protection. SquareTrade was what was available and I purchased it from the stores. There are various stores that offer the same company. I bought two from Best Buy and three from Office Depot. They handed me a brochure that had all the information for my extended protection. The 800 number was already highlighted. I got an email after I bought the protection from SquareTrade to my town. It contained a confirmation that I bought the extended protection. But no one ever talked to me until I had to file a claim.

I got SquareTrade when I bought my TV at Sam’s Club. It was a good deal. When my remote started acting up, I called them and they shipped me a new one in just a couple of days. They were very polite and business-like. At my age, I’m too old to be fooling with a great, big TV, and they made the service very easy.

I bought an extended TV warranty from Costco in 2016 for my LG 65" Oled Tv. I have a bright red pixel on the screen. I have been going through hoops with SquareTrade for weeks. I want repair/replacement of my TV or reimbursement. SquareTrade keeps playing games and saying that my tv has burn in which LG verified that it does not. LG has stated in a letter which I forwarded to SquareTrade stating that, "Based on the photos provided, we show that you have a stuck/bright pixel." This is a defect of the screen and there is no image burn on the screen.

I had an accident and damaged my phone (cracked screen, Broken LED panel, water damage). 2 options were available when I attempted to do an online claim.

I have to have a warranty. I got kids and even for myself, those phones are way too expensive just to go find another one. I used to have the Verizon one and that was a little bit cheaper. When I bought my new phones through Target, they offered this plan. When the screen broke on one of the phones, it was super easy to file a claim with SquareTrade. Everything went well and the reps were easy enough to follow.

I’ve filed a claim with SquareTrade recently and it was a really easy experience. I got in touch online with them for an air fryer oven. We bought it for Christmas and it lasted five months. The oven was completely dead when we went to put the food in. SquareTrade provided good service and it was a really good experience for us being that it was our first time filing a claim like that. I also got SquareTrade protection on some other items I bought, and stayed with the same company so that I ain't gotta worry about who’s covering this and who’s covering that.

We bought a new jackhammer and it didn't last even 3 months. We called numerous times and emailed, from April 5, 2019 and it is now June 18, 2019 and they haven't paid us the total amount due. They sent a check and shorted us some of the funds, have given us the runaround and now are saying they reissued a check. This company is a joke and I would highly recommend you not purchase insurance through them. Smoke and mirrors for follow through. Kj **, General Manager of Mountain Storage Management.

Our TV picture went out on our 4+ year old set. SquareTrade sent out replacement parts but after a service call from the Samsung technician the issue was not resolved. SquareTrade immediately said they would send out a new Samsung TV replacement to cover the warranty which only had 4 months remaining on it. I would highly recommend a SquareTrade warranty and will use them in the future. Highly satisfied.

Hello, I talked to a wonderful claim specialist that TRIED to help my claim. I ALWAYS purchased this for the peace of mind, and it has helped ALMOST EVERY TIME, EXCEPT this time. I purchased this in case of an electrical default, and it has happened. I WILL NOT recommend this to anyone who purchases the protection from ANY RETAILER. My claim has been denied this time around. If anyone wants to purchase protection, THIS COMPANY will TAKE your money, so I DO NOT recommend this business of theirs.

Our experience with SquareTrade for the TV that we had exchanged was perfect. We couldn't have asked for anything better. I called the first time to notify them. The tech helped us do a few things to see if he could get it working. We sent pictures and everything just went right through. Everybody did a fantastic job from the beginning to the end. It was pretty fast. It did not take a full three weeks. They also had to wait from VIZIO. Now, when I view on Amazon or anywhere else like Lowe's, I ask for SquareTrade because of the service. I do warranty on everything I have so it is absolutely a must.

I got a protection plan on my iPhone just to stagger the expense there. I purchased it through Verizon and SquareTrade was what they offered. The phone wouldn’t keep its charge so I filed a claim and they thoroughly assisted me. Having the warranty is not very good because I’m probably getting a different phone. But SquareTrade was good.

The Samsung Blu-ray that we had worked for a while and all of a sudden, it stopped working. I contacted Samsung and was told there wasn’t anything they could do about it. I had SquareTrade which was recommended to me by my colleague and I gave them a call. Filing the claim was very simple. It was paid after I did whatever they had asked me to do. I had to send the item and the proof of purchase back. They took care of the claim and I was happy with them. SquareTrade works, therefore, I typically purchase that extended warranty. It is often offered when I look for items through Amazon.

SquareTrade came with my purchase from Amazon. I like to add a warranty to my electronic device so that in case it will break, I can replace it. When I file a claim with SquareTrade, I do it online. They give me the return label and I put the item in the envelope or in the box then I ship it. As soon as they accept it, my money comes back.

I had a bug whacker which had a motor that went out. To submit a claim to SquareTrade through Gmail, I had to take a picture then get somebody to help me figure out how to send it. If I could have texted the picture and the receipt, it'd be a whole lot easier for me. SquareTrade sent me a check and I purchased another unit with it. Though they didn't give me the full amount, having the warranty was worth it. I'd recommend SquareTrade to a friend.

I bought a Hoover vacuum through Amazon and SquareTrade was offered with it. I bought a three-year warranty and having it was valuable. The vacuum went out quickly. It would run well, then it would shut off. Then it would run well and shut off again. Submitting the claim for it was very simple. Plus, the claim had a very good resolution. They gave me options, which was great. I’m thankful that they took care of the claim in a timely fashion.

When I bought the TV, if I took the extended warranty which was $99, I got $150 more off of the TV. So, SquareTrade actually paid me to take it. The TV had a beautiful picture but from Day One, the TV didn’t work right. The TV would shut down, and it would come back up and go to play for no reason at all. Then after a year or so, whenever you turned it on, it would go through its routine and the sound would come on, but there's no picture. It would do that for a minute or so, then it would shut off. It would come back on, and there would be a little rectangular box in the middle with vertical stripes in it. Then it would do that for four or five minutes, and then it would shut off and then come back on, and the picture would be on.

I purchased a camera for my drone on eBay as well as the SquareTrade warranty that was offered with my purchase. I went to file a claim (under a year) and they told me they don’t even warranty this item at all. So basically they took my money and were never going to warrant my product or let me know. This is fraud and a scam and I am absolutely furious. They took my money for a warranty that was no good and if I had not called to make a claim they would have just kept this up and kept my money. Not to mention I only purchased the camera because the warranty was available.

Excellent coverage worthy of your consideration. With your details in order, the consumer receives expeditious turnaround with repairs. Follow up written report affords itemized account of all details addressed by the technicians. I applied for coverage via Staples who handled the submission of my application without hassle.

My printer was not printing photographs at all and it was really terrible. I called the Epson people and worked with them trying to fix it but they couldn't. I made a claim with SquareTrade and it was good. They were very gracious about the problems and the money that they refunded to me. Unfortunately, I should have chosen the credit card option the first time. That was my mistake. With the option I got, I had to buy from Staples but I didn't need it to be from Staples. I asked if SquareTrade could change that and they said it was too late. That was not good. As a warning, you need to be sure to get your money back in a credit card. Otherwise, I would recommend SquareTrade.

I had an adding machine/calculator that the keys was no longer working. I made a claim and thought I would just get a repair, or an excuse but instead they gave me back the money, which I use to purchase a new adding machine. This is the first time I got a warranty that works just like they say and very fast too. I contact them on Sunday and got a check before the end of the week. Thank you for keeping your promise and backing your product. I am very Happy!!!

It was a great experience. I truthfully didn’t expect such good service I would recommend SquareTrade to anyone. I’ve had some real bad experience in the past so dealing with the company was a walk in the park. Very pleased.

I bought a 55-inch VIZIO television and SquareTrade was offered at the register and we just purchased it. It seemed like it made sense to do that. I’m putting in protection plans on everything now. And then my television went out. One day, it was playing, and then the next thing you know, it just started blinking in and out, and it wouldn’t stop. I started the claim online, and then I was in touch with somebody within a day. They contacted us back, walked through the process, tried to help fix the TV and when it didn’t work, she said we have to get a new one. And it was there within a couple of days. SquareTrade was a pleasant experience.

We had 2 claims on 2 different devices within a week of each other. That was a very frustrating week!! But SquareTrade's claim process was a breeze from start to finish!! I will always say yes to SquareTrade when purchasing electronics!!

I had problems with an item still cover by SquareTrade and was denied replacement for my item, but customer service step up and it was handled by Kris quickly and professionally, the problem was caused by lack of communication and maybe I should have done things a little differently. I wouldn't hesitate using this company for anything, also apologize for taking so long to update my review after the way Kris handled things.

The OfficeDepot clerk suggested that I purchase the extended warranty for our new chair. The coverage seemed to be pretty good and I've never purchased from this manufacturer before. After 1.5 years the chair had noticeable wear in the armrest and backing mesh. Took advantage and put in a "no hassle" claim. Received a check from SquareTrade within a few days. My son loved the chair, so we went out and purchased another one also with SquareTrade coverage.

I buy a lot of electronics for our home and our children's homes as well. I really feel more safe and secure with my purchases, when SquareTrade is offered. I have even made purchases on used, renewed, refurbished, and reconditioned products, as long as whoever is selling them (Amazon or eBay), offers SquareTrade. I have been buying their plans for years now, and when you have a claim to file, it is handled either by repair (which is usually a lot quicker than the manufacturer), or by sending you a check for the full amount (excluding shipping and taxes).

Gave one star only because I can't give zero. I filed a claim because the hinge on one side of my son's Beats was loose DUE TO WEAR AND TEAR. There was no visible damage when I sent them in to be fixed. The sound still worked fine. They were wrapped in a bubble envelope inside a box packed with paper. They were packaged properly but somehow when they arrived at the repair center the hinge was snapped and my claim was denied because there was accidental damage. I have now been sent back a pair of headphones that do not work. I am extremely upset and will not use SquareTrade again.

The rep I got in the phone was so patient. He helped me with my claim and from the beginning to the end he remained consistent. I appreciate the tone, care, and explanations. I love the email updates in the current status of my laptop repair and shipment. You guys are awesome. Will continue to use SquareTrade.

The lady that I spoke with was great, and I let her supervisor know this also, It was a great warranty experience. I had a Mighty Maxx Battery that the claim was filed on. Customer service was great. The lady I talked with was kind and helpful very patient with me and my lack of skills.

I really appreciate the ability to take care of business with ease, knowing that the transaction is successful and secure. I would recommend this product because it doesn't glitch. I have not experienced any problems trying to use the product.

Bought warranty with TV from Costco. New warranties say SquareTrade has discretion to pick whether to reimburse purchase, replace TV, or repair. My 2015 contract does NOT have that discretion language. Have been going through relentless hoops for months. I don’t want a new TV, I want repair of dead TV or reimbursement. SquareTrade keeps playing games and saying only offer is new TV and is at their discretion.

I have a DVD tablet which wasn't working. That time, I could see black lines and I couldn't cut it off. Initially, I called HSN but they said that I should call SquareTrade. I called SquareTrade to put in a claim for my DVD tablet but then their reps gave me a bunch of runaround talking about how I don't have a warranty. I buy a warranty for anything that's over $100. I called HSN back and they called SquareTrade. What I got was a return label so I sent out my DVD tablet thinking it was going to SquareTrade. However, the whole package came back to me because there was a lithium battery in it that couldn't be sent. Furthermore, the package was going to the wrong place, HSN.

I purchased a Keurig coffee maker from Amazon and though I don't usually buy warranties, I saw SquareTrade and it was $3 so I bought it. I recently filed a claim when the coffee pot stopped working and it was an amazing process. I forgot I had it and was thrilled when I found it, and I found that I was going to have a replacement free. Customer service was very helpful, efficient and quick. It was handled within a day, and everything was all good. They were absolutely wonderful and it couldn't have been a better experience.

SquareTrade was offered for my Samsung S8, and I decided that insurance is always nice. Recently I hit the release clip on my Zizo holster by mistake, and it went flying and landed on the corner. I thought the screen cracked, but it was just the protective glass over it. I didn't realize it until after I filed the claim. By that time, I called SquareTrade back and said, "I don't need this new phone 'cause I had gotten a new phone already." They said, "You already filed it and we've already paid the claim, so you have to just send the original phone back." And that's what I did. It was quite simple.

Bought a product. Saved the receipt, product failed. Warranty is useless.. Someone named Ruffin (dog name, no last name) told me it will not honor.. I understand that this is their own review site so, I will look to Google or Yelp to report what a rip off company this is.

SquareTrade is the Paul Masson of insurance companies. Their business motto is to figure out a way not to pay the client. They pay no claim before its time. They got more angles than a geometry exam. You’re on hold, then they send you to some guy who doesn’t understand English and then they say this and say that. It’s a mess. When you buy off Amazon, which I do a lot, you think everything’s gonna go okay then it doesn't, then you wind up dealing with SquareTrade. Two years ago I bought a room dehumidifier. The traverse wheel broke on it so I called them and sent a picture. I waited and they said they'd call me back. A week later, they called me back and said they weren't paying the claim ‘cause they don’t have the product. The product is about 70 pounds, so for me to ship it back to them, it’s gonna run 89 bucks. They wound up paying me half.

ON/OFF button got increasingly more difficult to function: when it's OFF difficult to turn ON and vice versa. Making claim was a bit off-track but patient/polite representative was very helpful. Just got my reimbursement check today, 6/7/19, a bit longer than anticipated but all's well that ends well. Thank you.

I got a PowerA wireless controller and SquareTrade gave me the warranty. I went with the off-warranty that is given in the store, and I didn't know that I could use the manufacturer warranty. The rep helped me a lot and directed me to the path that I had to take opting with the manufacturer instead. Overall, it was easy to do what I had to do.

My LaserJet printer was not printing and it was saying that there was a supply error. I submitted a claim to SquareTrade. The wait time was a little long but the phone call itself was 10 to 15 minutes tops and wasn't very long. Additionally, the rep whom I spoke to was very helpful and friendly. She listened to my concerns and went through the process to make sure that everything was proper.

SquareTrade directed me back to the distributor of the coffee pot that I was asking about. At least, they were very nice about it. They did come back and say they couldn't help me. But at some point in the future, they may so I'll keep an eye out for that. The experience was not unsatisfactory at all. I appreciated their coming right back and telling me that they wouldn't to be able to help me. I would like better advice as to what SquareTrade does.

Filed a claim with SquareTrade two weeks ago, and after jumping through all the hoops and forms they requested, I was told today that my request for a claim is not approved. Phone was purchased in March from Walmart, and I paid the extra for the protection plan. The screen cracked on the phone in May from an accident. Why pay the $36 for a protection plan that isn’t honored? Seems like a scam just to get your money, then you can’t get a response or an “approval.”

Do not get a warranty through this company. Amazon does not tell you the warranty you are buying does not cover damage. SquareTrade use to be a good company until Allstate took over. I will never purchase another warranty from this company. Do your research. Allstate is taking your money and lying to you.

My iPhone 7 was not able to connect to T-Mobile service so I was not able to get phone fixed but had to get a replacement. SquareTrade customer service were great in providing me with all the necessary steps in getting my problem taken care of. So I highly recommend to anyone that needs extra protection on devices.

Watching our TV the night before, our screen suddenly went black. Our remote would not turn on the TV. Called SquareTrade the next morning. Originally spoke with a very professional individual (George - Pakistan) who promptly transferred me to Patrick in Orlando, who walked me through a procedure to identify the problem, prior to dispatching a technician to our home. Patrick walked me through a process that identified the problem ... and we corrected the situation "on the spot". No service technician needed. The tv once again works perfect. Thank you Patrick and Square Trade - GREAT JOB :) And I'm a 75 year old non techno guy!

I’ve had issues in the past where icemakers didn’t last very long, so I bought a protection plan from SquareTrade for a portable icemaker that I bought. The icemaker broke and the rep that I talked to had it all done for me while I waited on the phone. He kept me on hold, found certain things I needed and helped me a lot. He went above and beyond and I was very impressed. For the 45 bucks that I paid for the insurance, it was well-worth it.

I have never had a problem with SquareTrade, their customer service is Top Notch, I never have to go into to much detail. I have definitely recommended them to all my family and friends. SquareTrade thank you for your service and keep up the Excellent Service.

Hi, SquareTrade is great. When I have had issues they always come through. I would highly recommend them to anyone buying electronic items. They are often much less expensive than buying an extended warranty from the retailer and much easier to work with. They are the Best!

Unlike other warranty companies, that always find a reason to get out of honoring your contract. SquareTrade is 1000% the opposite. I filed my claim and within 15 minutes I received an email that my claim was approved and I was to call an 800 number. I spoke to a wonderful person and he said, "You will receive a check within 10 days." I received my check within 2 days. I will do my best to buy from stores that have SquareTrade. Thank you.

Repair of my 65 inch 4K TV. Had a great team that helped me with my TV problem. Within one week I had someone come to help me. My TV was fixed and running like new. I am grateful I purchased the extended warranty through SquareTrade, it ended up saving me a lot of money.

I continue to have issues with my computer even though the tech has worked on it online. Every time it is worked on the hard drive is wiped which causes me to buy Windows Office for it again. I think the computer is not good and has more to do with the brand than with SquareTrade. I prefer the computer to be replaced at this point.

I normally do not get extended warranty plans for items that are under $400, but decided to do it for the new Brother printer that I purchased from Staples. It worked great for about 8 months, and then quit. SquareTrade provided me with all the information I needed to get a replacement -- They were helpful, concerned, friendly, and followed through. I will definitely continue to purchase SquareTrade extended warranties.

My daughter got her phone wet and I sent the phone back to SquareTrade. I got an email confirmation with the tracking order from FedEx that SquareTrade received it. But I have not received the payment credited back to my card or in the mail. Other than that, filing the claim was very easy and the reps were so helpful over the phone. I am very satisfied with SquareTrade.

I purchased a ION SURF waterproof speaker from SAMs Club and was offered the 3 year protection plan through Square Trade. I have had the speaker now for 11 months. I started to notice that the battery wouldn’t last the 8 hrs it’s supposed to and also some rust on the speaker screen. Decided since it was two things wrong let’s make a claim before a third arises. Went online and started the process, fairly easy.

I made my purchase on Amazon for a headset and SquareTrade was what they offered. I submitted a claim online when one of my Bluetooth wouldn't retract, but SquareTrade said they couldn't do anything because it was still under the manufacturer warranty. Nonetheless, it was easy to go on there, click on the warranty and put in my information. I didn't have to do a whole lot.

I was trying to buy a Kindle tablet for my daughter as a birthday gift but bought a kindle reader by mistake. So I had to return everything. Only this product I cannot get my money back after more than 1 month! Will avoid business with this company in future.

It’s very reasonable to add protection, the way electronics are these days, so I have SquareTrade. Their site is easy to maneuver. I’m a senior, I don’t understand computers a lot, but their site is very easy to use. And as soon as you submit the claim, immediately, you either have an email or they’re calling to make sure. When I first did this one, I used the wrong receipt, so they immediately contacted me, and helped me figure it out.

I got a ring light and I put insurance on it so that if something happens, then I'll always be insured. SquareTrade was the one that they offered through Amazon and when I bought it, it was fast and efficient. I've already used it too and it was pretty helpful. My ring light had broken from the edges and it looked like there might have been electrical damage. Filing the claim was pretty easy. It was just to take a picture of the receipt and do it online.

Horrible. I purchased a battery on eBay and on eBay and purchases this lousy warranty with it. Battery stopped working a month later. I followed instructions and filed complaint with this fraudulent warranty only to get an email form then telling me I should contact the manufacturer. The battery was generic unbranded and there is no way to contact anyone. That’s why I purchased this warranty. THIS IS FRAUD. eBay shouldn’t not allow this. SHAME.

I buy my stuff from HSN and they provide SquareTrade. The tablet recently had a problem with the screen and they repaired it quick. I was impressed with that ‘cause it only took a couple of minutes, which was great. Everything was really fast and easy. Everybody that works there is very professional and easy to understand. They really helped me a lot.

I purchased a SquareTrade warranty for my blender in case anything should happen to it. One time, it wasn't working properly and it had this rattling sound at the bottom. Submitting a claim for its repair to SquareTrade was very easy. I was very impressed with the results. I received excellent customer service from them. Their reps were prompt and they answered my questions. I'd probably seek out their warranty. They were so efficient.

SquareTrade was the one that was chosen for me by the merchant that I bought the Samsung Galaxy S9 from. It had a cracked front glass and I made a claim online. It was straightforward. There was a drop down menu of what I needed and it was quick and easy. The claim was resolved the next day.

I was sold a 2 year SquareTrade extended warranty that was supposed to cover damage on a laptop. We've had the laptop less than 2 years and the case is falling apart and screen stopped working. It was never damaged. When I tried to get it repaired under the $140 extended warranty it was denied because "the laptop is not in the same physical shape as when it was new". Obviously not, the case is falling apart. When I escalated the issue, SquareTrade offered to give me back my $140 for the warranty – I am out of luck for the $450 laptop. We will never purchase another SquareTrade warranty. They do not stand behind them.

One time, my old furnace stopped working. Submitting a claim for it to SquareTrade was easy. When I was looking for a new burner stove, the reps at the store helped me file the claim. In about a week or so, the claim was processed. However, SquareTrade's services, as great as they are, aren't being offered at the store level anymore. The main chains bought a new company that does the same things that SquareTrade does. Still, I've had an excellent experience with SquareTrade. Their service is worth paying for.

I called about a week before this review and I've been having an issue trying to get my laptop fixed. First my laptop has had a couple issues, one a charging issue along with the laptop running really slow. I don't install many items on my laptop except Microsoft office and haven't installed anything else, so I spent 1.5 hours on the phone for them to say I have to do a complete reset of the software. Because the laptop is running really slow which it was a clear hardware issue, I let my laptop run for about a day and a half and still said please wait. I responded to their email and they got back to me at different times of the day so I again had to get in contact with their tech support after going through the long menu. 45 minutes later they again want me to do another reset and call them back or respond to their email.

In the beginning of the claim, SquareTrade couldn’t find my warranty. They had to do some research on finding it because it has been a couple of years. They did find it after I scanned in my receipt. It showed them where I had purchased it and the number on it. After that, they walked me through their little troubleshooting, making sure it was the TV and not something else. Then the guy put in the two new parts. But there was no fixing it, so we got a new TV. They sent me three choices for the replacement. The TV that we got replaced was a 55-inch, and this new one is a 58-inch. So, we got a little bit more.

I had an overall poor experience in regards to my extended warranty on a bed I purchased. It broke six months in and I had such a runaround for two weeks of calling and emailing different parties (where I bought it, manufacturer, and warranty provider). I was initially told it was covered and then after efforts trying to move forward in the process I was told “physical damage is not covered” (it’s a bed; what else is there besides physical damage? “Electric” she told me ????) and offered to refund me the warranty price .. of $16.. on a $200 bed... ???? Then I asked to speak to a manager and only then was ultimately fully reimbursed for my purchase via a check in the mail. After so much effort and incompetence of their staff, it was such a hassle. I would not insure w/ them again nor recommend.

Finally got the check as promised by the representative. Thank you for resolving this issue.

If it had an option to rate negative on this I would. I purchased a plan with them. Couple of months later my son's 2DS fell off his dresser and it cracked the top screen so I know I had purchased the protection for accidental. So long story short I called about a clean. They said I didn't have accidental protection that I had standard. I told them know I told Walmart specifically I needed The Accidental because the game is for a three-year-old. They did not want to listen to anything I said. Instead they just kept cutting me off, being rude, being objective to everything I said, did not let me get anything in, didn't want to listen to nothing I said. I even have the receipt and they still didn't cover my item. My son's brand new game not even one month is here in my dresser just sitting there and they can't do nothing about it. I feel ripped off or and rob by this company.

Filing a claim or receiving any type of assistance from SquareTrade is very time consuming, not consumer friendly and very frustrating. I do recommend using this company. It has taken me DAYS to schedule a service call for my less than 3 year old dishwasher and I am STILL trying. My time and money will be better spent scheduling it myself. Do not use SquareTrade.

I learned my lesson in the past that unless you have some sort of insurance, if something happens it leaves you out on a big expense rather than minimizing the cost of your items or whatever electronic you may have. When it comes down to something that I need for work, I need to be reassured that even if something happens, at least I will have something to rely on, which was one of the reasons that I selected the coverage for electronic devices. There was a couple of people who suggested SquareTrade to me and the people at Verizon recommended it.

Very poor thus far. I have called in TWICE (UPDATE-Now 3!) with no resolution on a mechanically broken product. The worst part is that I was to receive an email from them so I could reply with information they were requesting -however- I never received the email! I am not able to file a claim online. My claim # is not showing up in their system. So.... I have to call them back YET AGAIN. THIS HAS BECOME A MONTH LONG PROCESS that still isn't resolved. Very disappointing and unfair when I purchased this plan to protect my investment; yet I am not being protected, and my expensive product is now a complete waste at the time of year when we want to use it most.

I've never had so much complication with a warranty before. Everything seemed so smooth and easy but it took 3 tries and a couple of months to get a check sent to the correct address. I prefer the company previously used.

This practice of not covering the most common issues is predatory, at best. In 2019 it is fair and reasonable for a person to expect that buying insurance on an object would cover physical or accidental damage to that object. If Allstate sold car insurance that didn't cover such damage it would not be in business due to class action lawsuits and building a reputation of acting in bad faith.

I gave my 13 year-old son a cellphone and I got a protection plan for it. It is very valuable especially when you're giving cellphones to 13 year-old boys. Walmart offered SquareTrade and I was given a pamphlet. It was very informative of our plans before and it's very cut and dry. SquareTrade's claims process was super simple, too. I filed a claim because of a broken screen and the process went smoothly. I mailed the phone to them and as soon as UPS tagged it, SquareTrade sent me a gift card via email. I took that to Walmart and they replaced the phone.

My son and his mom bought an Xbox controller and a gaming headset and they happened to get the SquareTrade warranty on it. It was offered at the checkout through the store. The headset had broken two months prior and it was like a factory defect. We were able to find the receipt and it was also had a protection plan on it so we had turned both in at one time. Filing the claim was really easy. I was expecting to get new stuff right back but SquareTrade took a certain amount of money off and sent a check in the mail. To have money taken off and to have to buy another one was a pain but other than that, it was fine. Having an extended warranty is nice. I have recommended to friends and told them that in the future if they buy any games through Walmart or anything, they should make sure to get the SquareTrade warranty because it's worth it if they find themselves in a jam.

The air fryer did not work as described. One call got return information. Return was issued quickly. Each time I've had any trouble with things I've purchased they have taken care of it. I had a slight problem with headphones I purchased. When told how to handle the return I was certain the agent told me to throw the old pair in the trash. SquareTrade sent me new ones. When the new ones broke I just threw those in the trash. Then I got a bill for the first replacement set. I called and they explained that I had not returned the broken pair. We talked more and I understood exactly what happened and Amazon understood what I was saying. They canceled the bill for the replacement pair. SquareTrade is a great deal and company. I highly recommend the extended warranty for any product that offers it.

I bought a SquareTrade protection plan for my Samsung TV from Costco. I bought it because it was offered through Costco. On April 25th 2019, My TV blacked out all of a sudden. Opened a claim with SquareTrade, went through troubleshooting steps with a technician on phone. Technician "figured" out what the problem was and informed me that In-Person repair will be provided and the spare parts will be shipped directly to me. Took a week for the parts to arrive and get the next available appointment. Service Provider may not honor your selected slot. I've selected 8 am - 12 pm slot but got the message from them that they would come after 1pm. In-Person technician couldn't repair the tv with the parts Squaretrade has sent. Squaretrade confirmed that TV is not repairable and would replace my TV. Until this point, the whole communication/experience about the repair was OK.

My carrier gave me the information I needed to get a SquareTrade protection plan for my cellphone. My cellphone was dropped and it was my fault. It quit notifying me when I had text messages and wasn't working good. With SquareTrade, it was easy to file a claim for it. They were polite and helpful. I just told them what was wrong, they sent me a phone, and I mailed the old one back. Having an extended warranty is very valuable.

Bought a BRAND NEW OLD STOCK Samsung Galaxy S6 on eBay and elected the SquareTrade protection plan. I usually don't read the fine print but this time I did it clearly states that it covers new phones for accidental damage. Lo and behold after purchasing the contract was emailed and it disclaimed accidental damage. When I contacted them the rep said "the phone you have can't be new because the Galaxy S10 just came out." I tried to explain the phone was new old stock to no avail. Bottom line check the contract. Once you receive it to make sure it covers what you thought it did as you have to cancel within 30 days for a refund which I did.

I had a plan paid in full for a year. I submitted all the uploaded photos and receipts and they took their payment. After a year I went to month to month for 2 months. I called about filing a claim for a battery after 14 months of payments. They told me they needed receipts for the phone that I purchased outright 2 years ago and since changed carriers. I asked them about the photos I had uploaded initially to get the plan. I was told they were blurred and I'd have to track down my receipts or I couldn't file a claim. I asked them to email the photos to me. I received them and they had OBVIOUSLY been altered.

Submitting a claim with SquareTrade seemed pretty easy and straightforward until I got to the point where they said it was all electronic. They said my claim had been approved and they sent me an email. On the email, it said to call a number and the number was impossible. I felt like it was trying to dissuade me from finishing the claim. It was like every option was diverting me back to starting a new claim. It was very difficult to get through and to sort out how to get through.

I have purchased many SquareTrade plans over the years. I had a need to file a claim on a TV that I purchased from Best Buy. First off they made me, the customer do all their troubleshooting for them vs sending out a repair tech to diagnose the issue. After multiple emails proving the issue they sent me a “congratulations” email telling me they are going to replace my TV with a brand new TV.

The computer was damaged and returned for repair. It was returned and the physical damage was repaired but it isn't working. I tried to go online to return and was given a message that I have to call in which is difficult for me to do during the day. So I still have a computer that has been broken for months at this point that I spent a lot of money on and spent a lot on a difficult to use warranty program.

My laptop fell down and the screen was damaged. I submitted a claim online with SquareTrade and it was straightforward. Having a warranty is very valuable. Plus it’s an option to reach to when unplanned things happen.

I purchased an extend warranty for a Fitbit smartwatch. The watch was sold as water resistant to 50 meters or 164 feet. The watch never went deeper than several feet in a lap pool. SquareTrade would not replace and could not fix it since it had "liquid damage". The warranty from SquareTrade was to cover normal use, since the watch was designed for normal use in the water/swimming up to 50 meters and never went below 1 meter, it was used in normal conditions for the warrantied item. They should have replaced under their warranty.

I paid for a 2 year mobile phone warranty from Square Trade and my phone ended up malfunctioning a few weeks after purchasing it. I tried to file a claim with Square Trade and they said it is the manufacturer's responsibility to fix my phone. Additionally, their 2 year plan only covers your item for 1 year, that's if Square Trade actually agrees to fulfill a claim on your item.

SquareTrade was a Costco deal and our experience with them was good. We have them for the TV, but we had one for a laptop too. The TV got stuck trying to update for 4 hours so we texted and called for help. Apparently, when my daughter went online to do this, the TV hadn’t updated since we got it. And for some reason, it started trying to update and it wouldn’t do it. We couldn’t see the TV. It was just doing this update and turning off. The guy sent us directions. We had to upload the update from the back, stick in the stick in the back of the TV. SquareTrade thoroughly assisted us. My husband also had to call on that TV about a year and a half ago, and they fixed it over the phone. With all this technology, having an extended warranty is very necessary.

I had a great experience when I had to file a claim. They when responsive and quick. I had to file an issue with my cycle bike and they handled the problem immediately. I have nothing negative to say about this company. I would recommend them to everyone.

The folks at Office Depot talked to us and suggested that we might wanna take SquareTrade's plan because it included not only the insurance on the machine, but I could add a virus software and support. So, getting it was kinda no-brainer. When my wife spilled a drink on the computer, we did what we could to try to get it dry and turned it off. Apparently it shorted everything out inside. I had not registered it when I bought the machine, so I had to go through the registration process. But even with that, the claims process was fairly easy.

I purchased a necklace from Sam's Club and along with the purchase they sold me an extra 2 year warranty plan from SquareTrade which is an Allstate Company. Now 5 months later the necklace broke and I contacted SquareTrade and they advised that the store is responsible for the repair. The store only covers the repair or damage for 90 days that's why they sell the extra warranty. Anyone who purchases a warranty from SquareTrade should be very careful, they don't honor the agreement.

I filed my claim for my Samsung television which quit working just after the 1 yr manufacturer warranty mark. When I filed the claim they attached to my freezer warranty thru SquareTrade. After explaining it was a television and sending in receipt from Sam's club I was told I would be hearing from someone within 24 hours. The original claim was on April 26th I believe. They updated the tv warranty on May 6th after I called in to customer service. I have not heard a thing from them no email and no call. It is May 11,2019. I have been without a television for weeks. It is very frustrating as this was the television in the family room that me and my kids would watch movies on. I just wish they would give an update of some kind. I understand things take time but I am feeling like now that they have all the information needed, they are not following thru.

My warranty plan was gifted by my brother and he was the one who took the entire plan with SquareTrade. He bought a juicer one year ago and it's getting very bad. It's making very loud sounds while making juice. I had a three-year insurance on that particular item and I called SquareTrade with the insurance. I talked with the representative, and the representative gave me a refund on the price with which the item was bought on Amazon. All in all, the refund process was easy. My experience with SquareTrade was good and I recommend it.

I have had a problem with the desk chair that I could not fix. The chair would not adjust up or down. The representative was extremely cooperative and not confrontational at all. I would strongly recommending getting the coverage on any office equipment purchased in the future.

Few months ago I'm bought an auto parts (about $100) and add the "Square Trade warranty" for $11. Unfortunately, this parts became broken in few months. What I listen from customer service of "square trade warranty"? I need to contact with 'MANUFACTURER'. And aggressive style communication with me from somebody who named 'Ahmed'. It's not a problem to lost about $125 for me, but I will recommend for anybody do not buy any service from this fake warranty company, never.

SquareTrade was a deal to guarantee that I would be able to replace the product. When my screen cracked on my phone, SquareTrade replaced it with a new one. There was no trouble in filing the claim. I called in and made my request. It was replaced and I sent back the phone that I had so that they could have it for verification. It was a terrific experience and it’s really good to have the insurance from SquareTrade.

Usually have no problem with refund issues, Except this once this girl sound like she was belittling me Because I have anxiety problems dealing with people! I would highly recommend these people. Just make sure you buy the right warranty for the right product other people had problems. Used these people multiple times, haven’t been turned down yet!!! Refunds over to 300 Using multiple protection warranties!!

Purchased steering gear on eBay then purchased 1 year protection plan that stated and only stated standard plan + accident and damage up to product price. Product has failed. They refused to refund me. First their claims email response don't ever send a confirmation, then after numerous phone calls they end up requiring pictures of the transaction and then you get the 3rd degree on the defective part that has failed. Then email comes that claim has been filed and have the part on hand when I call back. Ok since part is defective and I will have to spend the 3 hours to remove anyways I removed the part and had on hand to call back. Called back.

I will never buy another SquareTrade policy. I’ll get the runaround from my warranty from Samsung and SquareTrade from 10 am until about 3 pm. I had the TV for less than a year but guess what? They both say that it’s not cover. Samsung and SquareTrade will never get my business again. This is the 2nd time this same incident with the same type and brand has happened. Save your money on the warranty because they won’t keep their word. BBB will call and letters will be sent... Sincerely an ex-customer.

A warranty would last longer and SquareTrade was cheaper. We've had their service for years now. The kids usually do the claim. We send the item in and get it back in a pretty much timely manner. We’ve had pretty good luck with their customer service. Other than the two days which we have to consider to get the item there and get it back, it’s pretty good. There could be a service around here that we could just take the item to as opposed to having to ship everything in.

Problem started Dec, 2018. Called, opened claim on my monitor to repair. (No mfg warranty). Was told to take to local auth. repair center which I did. After 3 months of working on the monitor with LG, LG said it was unrepairable. I contacted SquareTrade - to update my claim and they closed the initial case (due to inactivity that was out of my control). I was instructed to open a new one, which I did. I sent documentation in March from center stating it was not repairable (per SquareTrade request). Since then, I've called at least 5 more times to SquareTrade for resolution only to be told someone was looking at the case and I would receive a call or email back, later that day, with no response.

I bought an iPhone 7 Plus 2 years back and paying 8.99$ every month towards the premium. After two years the phone is completely dead and not ready to power on. I called the SquareTrade and they sent me a procedure to reset the device which I did. Instead of repeated calls they finally came up with a solution of me paying the deductible of 149$ which if I go myself to a store I can get it done. When offering the SquareTrade policy they said nothing about all this.

I have had 3 SquareTrade warranties on 3 different purchases. Eact time a claim was filed for a product failure I received a response that the mechanical failure was not covered under their standard warranty coverage and they refused to open any further claim for damage. The vendor was not responsible after 1 year and SquareTrade refused to accept any claim for warranty liability. The service was/is a waste of money. It is a better investment to purchase an item through a regular store and deal with instore service and warranties.

The printer would not print. My coworker cleaned the printhead and it still wouldn't print. She had to print things in color and it was streaked. It was not good quality even after she cleaned them, and she would put in new cartridges. We use only the original cartridges and we don't use the ones that have been done over. She said it was not doing what it was supposed to do and that was when we filed them. We had no problem filing for it. They had a little bit of a problem finding our claim, but within one day they had found it. They said they were gonna reimburse it, and they did. We're happy.

I work in a cemetery burying people every day and accidents happen all the time. I saw SquareTrade on the phone store and thought it would suit me well, so I got it. When I filed a claim, the lady I spoke to was really good. She answered every question I asked.

I purchased a TV from Sam's Club and a $99 extended protection plan in 2015. I have the receipt in perfect condition. I have since cancelled my Sam's Club membership and instead belong as a member on my wife's account. To file a claim with SquareTrade, I must provide email address or last 9 digits of Sam's Club membership number. I spoke to Sam's Club and they provided my old membership number. SquareTrade still can't find me. They requested I send an image of my receipt. I did so. They indicated I'd receive confirmation in two business days. Three business days have passed with no response and calling in doesn't get me any further. Meanwhile I have a TV and purchased extended protection plan I cannot use. I'm not sure who screwed up - Sam's Club or SquareTrade - but I'm frustrated.

Warranty said repair or replace!!! Technician said it couldn't be repaired & SquareTrade said they would replace!!! A week later no TV & no check!!! Not happy!!! Calling BBB & lawyers!!! Ready to take to small claims court!!!

I dropped my computer, my bad. Backed up most important information and sent out for warranty work. The screen was replaced, but work on the housing was marginal at best. I turned on the computer and it was wiped. They had reinstalled my operating system. Then stated it passed all function tests. But they forgot to check if the touch. I called to inquire why and got the standard robot response... "It is standard protocol for each service". Then I asked why they took the time to reinstall my operating system, but did not ensure the touch screen was functioning. I called to speak with a manager and she read over and over the same phrase... It's standard protocol; what a waste of time and money. Good information for declining future purchases offering such a shame of warranty work.

The final question and where we are at right now is stuck in the lower level management on how and why it is going to take 7-10 additional working days to get me a check. Please consider the fact that they have had my computer for 19 days. I was told by OfficeMax that this is a good company with rapid, 2-5 days, to replace my laptop. It's now been 20 days and don't believe the fluff words of ESCALATED or the one today CASH BENEFIT because they refused to allow me to speak to the next level management so I could get an explanation of why there is NO KNOWN PHONE NUMBER FOR CLAIMS TO CALL THE REPAIR FACILITY. This is after I called at 6:30 am to solve the communication problems between departments.

Personnel is very helpful and polite. Took care of the issue as promised and got back to me also as promised. I would recommend this service to any relatives and friends and definitely will get any feature items cover with SquareTrade. Thank you.

I bought a vape and got your coverage 2 months ago or longer. I filed a claim and never heard anything back. I'm still here with a broke vape. It said my vape was covered due to the warranty and I have not got anything to send my vape in.

I have received a replacement phone in a timely manner but the phone was a disaster. They had sent me a second phone which is a little better but still has lots of problems. If at the time I had purchased this insurance they had disclosed to me that they would not replace it with a brand new phone I would have never purchased this insurance.

The claim I sent in on my tablet was processed quickly and without any problems from SquareTrade. They sent a check for the value of the item within a week of declaring the item could not be fixed. I am very thankful.

HP Envy #360 Laptop Keyboard Repair - Excellent! Service coverage was bought through Costco along with the laptop two years ago. Water damage made the keyboard totally inoperable. Repair was totally covered, completely fixed the problem, and very fast initial response, repair and return via FedEx. Highly recommend SquareTrade!

Although this was my first experience working with SquareTrade and I have several items warrantied through them, I'm hope to NEVER have to deal with these people again. My washing machine broke on March 27. After starting a normal load, I came home to the completed load in the washer however water was all over my floor. I immediately called SquareTrade. This was on a Wednesday and I was told someone would be over that Friday between 12pm-5pm. I was also told I would be receiving some parts in the mail for the service tech and not to open the box when they arrive. Well, 5pm came on Friday and no one had arrived so feeling frustrated that I spent the day home from work I called SquareTrade.

I will never get a warranty backed by SquareTrade ever again. I bought a laptop in January 2019 and it fell in March. I found a computer repair shop near me that partners with them to fix electronics and bills SquareTrade. SquareTrade insisted that my laptop should be mailed to them and HOPE that I'd get it back in about 10 days.

I had purchased a camera for my wife's car. About two months after installation the screen went bad. The exchange process was simple and painless. Thank you for standing behind what you sell. I called customer service, they asked me for a picture just in case it was something that I could fix. Realized unit was not good. They immediately sent me a new item and I received it within a week. Installed new camera and have not had any issues since then. Thank you all for being awesome and easy to work with.

Immediately after receiving my xbox one x back from repair I got an E105 error. Meaning that the same issue I sent the unit in for repair is still happening. My hard drive was supposedly replaced and my startup problems are still occurring.

Described issues with printer to rep. They explained the three options available to me, first they could recommend a place to repair it. Second they could exchange it with a rehab unit. Third was a buyout. I chose the buyout, because it was the fastest way to get me going. The ck. arrived within a few days. Great service. I have the new printer covered by SquareTrade.

Awesome experience with the whole process! Customer service is top notch, the value is outstanding and I will use them again! I ended up losing the phone before I could send it in (well it was stolen) but not SquareTrade's fault. I highly recommend them.

Using SquareTrade was a mixed bag, I did get a slightly smaller tv than what I originally had but I did get something to replace it which is modern and sleek. I didn't think the process would last a month from beginning to end, I thought it be a week or less like it was with Best Buy. However I did get something similar to what I had before so I won't complain.

We sent a Vizio Sound Bar and everything that came with it you for repair and/or replacement. The item was repaired and returned to us within a reasonable length of time. However, the remote that we sent with the unit was in perfect condition and the one we got back is scratched. We expected to get the equipment back in the same condition in which it was received by you.

Had unit for over year and all a sudden wouldn't hold its programming, sent it in for repair with SquareTrade and they couldn't fix the issue so they refunded us our entire purchase amount. (Note when we shipped unit to SquareTrade they also paid for the FedEx shipping.) All in all we are happy with the service they provided.

This was such an easy process and I am very grateful for that. Everything was done online which is easier for me because I am constantly busy and could do everything online. Much better than the last company that did the warranties. Thank you so much for making it such an easy experience and for refunding me my money so quickly and effortlessly.

Since March 2019, my ice maker stops making ice weekly. I was told to do hard reset which seems to get it working again after about a day and then it would stop again. When I called for service, I mentioned the above but was told you would not do repair visit for intermittent problems and the ice maker must not be working at the time. Having to do reset every week is not intermittent which qualifies for service call. I was finally able to get your appliance dept. to agree to come out and check my ice maker soon.

Easy and fast, excellent service. The controller of my game console was not working right, took the console to a local repair shop paid for the repair and send my receipt. Got the check in less than a week. First time dealing with this company. I recommended 100%. I would get the protection plan on all my electronics.

Dropped my laptop, busted the hinge, screen messed up, other issues. Was easy to report, quick to get it sent in and returned, and everything's working perfectly now. They even fixed things I hadn't reported - power cable was a little iffy, the bottom cover loose, etc.

Informative, courteous, professional and helpful on the phone to connect me to the proper person to resolve my issue. Did not take much time to complete the transaction. I was still covered by the Staples warranty and they guided me through the steps to take to find the solution.

When I purchased SquareTrade I felt mislead about what they cover for warranty on my Bluetooth headset. Just because there was nothing wrong with the electronics SquareTrade wouldn’t replace it. The neckband cracked not because I was careless but it was a defect.

SquareTrade is never on time with my products and their communication is terrible. I’ve had to online chat and call 5 times to figure out what’s going on with my laptop because no updates were ever emailed or communicated to me. It has been 2 weeks since I sent my MacBook in for repairs and I just got off of the phone with them once again and now they’re telling me my laptop is awaiting parts and the repairs process will be EVEN LONGER. Horrible communication, terrible customer service. I miss AppleCare. I gave SquareTrade a second chance when I purchase my $2300 MacBook Air and I shouldn’t have. Horrible service on my iPhone and even worse on my MacBook.

Experience was great when I just had a cracked screen issue. But once it required a phone replacement everything became a hassle. Poor communication, phones were not overnighted right away-then they were the wrong phones-spent hours and hours with customer support. US Cellular finally just sent me a new phone themselves because I had been through so much.

My son's laptop became damaged and I had to send it in through SquareTrade. They were courteous, efficient, helpful and very fast to get the repair done and everything back to normal for us right away! I was so glad I purchased the plan. :)

I was happy with the process. Every step was as described. It took one day to fix. It was sent to FedEx for shipping. This is where the fixed computer spent 3 days in the shipping facility before moving on to be delivered. If should have left the shipping facility 2 days earlier. I still got the computer back sooner than expected.

SquareTrade is AMAZING!!!! They fixed and shipped back our IPAD the same day they received it! I've had to use them twice for the same IPAD, their service is exceptional and the repairs perfect. I will always buy my warranties through SquareTrade.

SquareTrade provided prompt and efficient service in processing my claim and ensuring that I could replace my defective item. By providing excellent service I have been able to refer many family members to get the insurance for items they purchase.

I got a great deal on an iPhone on Black Friday for my son. Luckily I purchased the insurance offered at Walmart, because about 4 months later it was damaged. I could not find the receipt. By the helpful CSR's at SquareTrade were able to look up the phone by the IMEI code. The whole thing went smoothly after that. We purchased another phone at Walmart and gladly got the insurance again. Thank You SquareTrade!

I would always buy this warranty. My printer stopped working. I took it back to Staples. They told me what to do with my warranty. I received my check within 10 day. I just purchased another printer with another warranty. This is my best deal of the day!

There was a time I wouldn't buy an electronic product without a ST warranty. Then ST started playing games. When I bought a printer for $100 using $80 in staples bucks, ST charged me for a $99 warranty but only sent me $23, claiming that is all it cost me. Then why was I charged for $99 in coverage? I paid $15 to get $23 back when it broke. Hardly worth the bother.

My young teenage son dropped his Chromebook and messed up the screen. SquareTrade looked up my warranty and processed my claimed which I initiated online very easily. I shipped it to them for free, and the laptop was repaired and returned within a week.

This was the second time my Roomba 665 required repair on the side spin brush. Seems to be the weak spot on these machines. SquareTrade makes getting it fixed a breeze. Since I already had a claim, they found my information quickly and sent me a FedEx return label immediately. In less than a week it was returned and running around my floors again. I don't usually buy extended warranties but I'm glad I did. And SquareTrade is worth every penny.

Was very good. I have no problem. But till today I didn't received the check for the cost of the printer. I was promised to get the check of reimbursement in one week of submitting the claim. I hope to get check very shortly.

Samsung 65" 8series warranty coverage. I bought a Samsung TV at BestBuy Thankgiving week 2016 and purchased SquareTrade extended warranty coverage at Costco. This turned out to be a wise $90 investment! In January 2019 the panel backlight began to fail resulting in dark areas in the picture. The SquareTrade claim approval team walked me through some diagnostics, looked at the pictures of the failure and honored their contract and quickly replaced the malfunctioning TV with the current model having the same features. Important advice: save all your receipts!

The service is ok, however, it all depends on who you get on the phone to file a claim. They do not like to listen to the consumer policy owner. At times people from there were rude and not helpful.

My laptop could not charge because it did not recognize the charger, and the battery wouldn't hold a charge. Every stop of the process from filling out the form to returning my laptop was so easy, thanks to the help of the representative. Also, my laptop was repaired and returned in a timely fashion.

I never thought the extended warranty would come in handy but boy was it. 70 inch TV had issues and Square Trade replaced it. Had to send some pictures to them and try resetting the TV while on the phone with them but well worth the effort. Customer service folks were so great and I can't thank them enough for their efforts.

I filed a camera repair claim on April 11, 2019. The item was unrepairable and Square Trade informed me on April 20, 2019 that they will refund money within 5 days. This is an excellent service provided by Square Trade. I have bought all my tablet and camera insurances from Square Trade (more than 10 items). I highly recommend people use Square Trade as their first choice.

I had a laptop that I thought was covered under the laptop protection plan that I purchased through Amazon.com. I went through 2 weeks of checking to make sure the laptop was covered under the policy before they authorized my sending in the laptop for repair. Once it was received by the repair department, they could not fix the laptop and according to the coverage I purchased, should have been provided with a new laptop. Instead, I was informed that the laptop was not covered under the protection plan and then SquareTrade cancelled my plan but issued a refund. They returned the broken computer to me.

I was very impressed when I called to report about my Rebel T6 Canon camera for not taking pictures. The representative talked with me kindly and guided me to every step of what I needed to do and get my camera fix, I was so happy.

Netgear Nighthawk Router - I spoke with rep on the phone, as my router had quit working. He asked a few questions and told me they would be issuing a check directly to me. The rep was very professional and knowledgeable. My experience was top notch and I will continue to use SquareTrade Warranty whenever I need it.

The Samsung 55" LED TV I purchased at Costco went out after 3 years. No picture but sound. I called SquareTrade, talked to Customer Service and then a Tech person to walk me through various tests. TV did not respond. I was then sent an email with 3 new TV options. I picked one and received this TV the very next day via FedEx. I was extremely satisfied with SquareTrade, their personnel and the efficient handling of my claim. I highly recommend SquareTrade.

Beats headphones - I will continue to buy this warranty, it worked great! The customer service person was very professional and polite. They did exactly what they said they were going to do. They couldn’t fix mine headphones so they replaced them with a new pair.

Fix case of computer. You did a outstanding job. You were very fast. Thank you, I was very p!eased with the repair. The time frame was very fast. I am very glad that I paid for the extra cover. You make having a repair very easy.

Replaced battery on laptop. I am reluctant to give a review yet, as I am still experiencing problems with the battery. I'm trying to figure out if it's anything I have done when I reloaded apps that were removed... or if it's how I use the laptop... but the battery seems to be unstable/erratic. I'm trying to keep a log now and will contact Square Trade again if/when I get a clear idea of what the problems seem to be.

It took many hours on the phone to finally get this warrantied. It (you) originally refused because it (you) said only the electrical portion was covered. It's a kitchen faucet! It's NOT electrical. Then they (you) only wanted to pay about half the current replacement purchase price. Finally they (you) agreed to pay the purchase price which was still less than the replacement price. Overall, I'm completely underwhelmed by your coverage!

I have a 43 in Sharp TV. While watching live programming or using a YouTube my TV will not shut off after use. I must unplug my tv two or three times a day to turn it off. The agent said that I must boost my Wi-Fi signal which I'm at full bars on my cell phones and on the menus in the TV. The agent cancelled my claim and didn't even offer a true resolution after 2 hours on the phone between two agents. So I have a TV oh and I just received an email from the local TV station. They want to do a story based on warranties. I recorded this on my phone on the video feature on my phone so unfortunately that's not enough.

I have had the pleasure of using this service for a number of electronic I own! The experience had always been pleasant. My young daughter and grandchildren are bound to have mishaps and I knew the service would come in handy! Thank you for your prompt service so my daughter can finish out the school year successfully! Sincerely, Yvonne **

These days when it seems as though everybody is trying to keep from paying or offering honest service, Square Trade has completely defied these beliefs. Great company with great service, honesty and integrity, great customer service and it has been an honor to work with them because they do what they say they're going to do. Thanks.

I returned a phone in Dec 2018 and received a refund within a couple of weeks. However, I returned a phone several years ago and never received a refund. I spoke with your company back then and several times since, including last December. Each time I was told that I would receive a refund... but sadly... no refund ever came!

I ordered a refurbished iPad from Walmart which got damaged. Good experience. Very efficient. Quick response. Issued me a check in almost the full amount that I paid for it. I was satisfied with the easy way that my claim was handled.

My gift card was stolen because my account was hacked and you could not help. You guys told me you cannot help so thank you very much. The experience was not great. You guys should come up with better ways to help.

What an outstanding Company. The High-back I purchased at Staples chair broke, I made a claim. They accepted the claim and sent out a check all within 7 days of my claim. This is a great company to purchase product insurance from.

I have usually had great experiences, with SquareTrade. However, when you are told to expect certain repairs to be made and it isn't, once it has been returned...then, a supervisor promises that the repairs will be made - but weren't, when it has been returned the second time. And now, a manager swears that the repairs will be made - as I am preparing to ship my laptop, a third time - FOR THE SAME REPAIR. I have been without my laptop, for over a MONTH, as I deal with this nonsense. I am not impressed, whatsoever. HORRIBLE CUSTOMER SERVICE!!! If you give someone your word - you sure as heck had better keep it!!! I have zero faith and zero trust, in SquareTrade and their representatives.

Not all the items repaired. The screen will go black when using it and the only way to resolve is to reboot. Also, the speaker volume is low, fluctuates up and down, and it crackles. It seems that there is not enough diagnosis completed when I send it in.

Fast and friend service! I will repurchase this insurance when I buy another electronic item. I do recommend it, it’s really worth it. It took less than a week for them to fix my Jvl speaker, it was really fast! I was pleased with the service.