Allstate Protection Plans Reviews

I purchased protection from SquareTrade for three phones. When my daughter's phone broke, it was pretty easy to make a claim for it online. I sent the phone out and by the next day, I had a gift card to go buy her a new one, so it was super fast. I had another protection plan that didn't work out as planned though.

I have a printer covered by SquareTrade, and we settled a claim that I called in. It wasn’t working properly, and I called them directly on the phone. They did the diagnostics and it was determined that it was better to pay it off instead of trying to fix it.

Advertise same day fix but waiting game on claims status and fix. Very frustrating. I have always used SquareTrade when purchasing my phones or electronics and usually they are very good. I usually have gotten the plan that doesn't cover drops and spills and they have usually been really good about it even though their customer service has been a little frustrating more lately. But usually they would do my claim in one day and either send me a new phone or got it fixed somehow fast.

We’ve got two or three items on a protection plan and we got a Bose audio speaker system that we’ve got the claim pulled on. This is our first time for a claim and everything is good as far as SquareTrade goes. I'm just making sure my son has got everything together before we ship and send back the item.

Square Trade sent me to Apple to get my phone fixed and they covered the cost in full. Their customer service department called me and was very nice and generous and apologized for the uncharacteristically complicated experience. In business, everyone can have an off day. I am very satisfied with Square Trade and can recommend them without any reservation.

I dropped my phone and my screen cracked. And every time I swipe to the left or right, or up and down, I kept my finger on the screen. I filed a claim to SquareTrade but I haven’t sent in my phone in yet. I’m waiting ’til this claim goes before I send it in. Having this extended warranty is good.

I brought a drone in 2018 @ the local Sam's club, I was told that the 3 year warranty would cover anything that happen to the drone. When I told the rep it hit a fence right away she said it wasn't covered under the plan I purchased so it wasn't covered, told her I wasn't offered any other plan and was told that anything would be covered. Am I to cover the price of repairs myself because I was told by the people that seek your warranty I would be. Make available ALL your warranties at the time of purchase. Not going back on your word later!

If someone pays for your service, you should HONOR it regardless of timeframe! I purchased this warranty, did not realize it could not be used within 30 days. I tried to file a claim and was advised to contact the manufacturer. I did that...did not get in touch with anyone. I bought the item in April, here it is September and I still have not been able to get in touch with the manufacturer and you guys wouldn't help me!? What kind of * is that!? Issues started happening in April when I purchased the item, I wait 5 months after purchase date because I am trying to contact the manufacturer, therefore the issue shouldn't have been counted as being within the 30 day timeframe that you guys don't cover! If you guys aren't going to cover then why even offer it?! I will never use you guys again and I will make sure all my friends and family cancel their warranties with y'all.

SquareTrade didn't give me any trouble. They sent me a new phone and I sent my broken phone back to them so it was a really good gig. It was really easy. I just have to pay out of pocket to get a new one. I have a lot more questions and I thought I'd get a call from one of them. I also never got anything back stating whether they received my phone or not. But I'm really happy with everything the way it went. I would recommend them.

I’m glad that I got the warranty because SquareTrade did pay for the phone and I did get the check the other day. However, I didn't like the idea that I paid for a two-year warranty, and now, the warranty is no good. If I get another phone, I’d have to buy another warranty. I thought if I get another phone, I’ll go to Wal-Mart and get the same phone, and I’d still have the warranty. They didn't even pay the tax on the thing. I paid 149, plus tax, plus the warranty on it. I asked, “Will you repair the screen?” When they looked it up, they said, “No, it’s not worth it.” I was hoping that I could’ve kept the phone ‘cause I like it.

While the agents were polite, this took FAR more time than necessary to try and resolve. I dropped my laptop and it caught fire about 2 years after purchase, and well within the 3 year warranty I had bought. And they kept going back and forth on the serial number (which I had provided them post drop and burn, and which they did not have before). I sent them pictures. I sent them emails. I spoke on the phone with them. They said they called back and left messages. They might have called back, as I had 2 missed calls from unknown numbers, but no messages. It seems impossible to sort out this. At this stage, if they cannot resolve, my options are to either sue or elevate to the District Attorneys office in my state for insurance fraud. What a waste of my time. AVOID this company at all costs.

I started my claim on July 8th. I was told I would receive a call back within 48 hours. No call, no email. I called back and they told me I would receive a call back from a supervisor by end of day. I was told my replacement was on the way FINALLY on the 27th of August. No shipping information, no phone. On the 5th of September I was told I would receive a call back in 48 hours. No call on Saturday so I called. I was told that the department who was charged with handling my case was closed on the weekend and that I would receive a call on Monday the 9th of September. I called on Monday the 9th and was told I would receive a call within two hours. 7 hours passed and I called back and was told I had to wait until the end of day at which point I would receive an email with an update. I was then transferred to a supervisor who told me it would be another 48 hours. Not fun being lied to over and over again.

I wanted the added security and SquareTrade was offered by the retailer. I've made claims and they've been great to take care them. A lot of communication has been through email, and I've been able to get my point across that way.

I just tried to get my phone repaired locally as was available in the past. I am now told that I will need to shut off my find my iPhone service and mail it in. The cost of the repair locally is the same price as the deductible that SquareTrade is charging. Very inconvenient to be without a phone for days and not save any money with the plan. This might be okay for a new phone but once the initial pricing on a repair drops, the screen replacement is no longer a good option.

I bought a SquareTrade warranty at Walmart for my 55-inch TCL television. When the TV wouldn’t turn on, I called SquareTrade and I was on the phone with them for quite a bit. The people on the phone were helpful and very polite, but they didn’t actually do anything to help me. SquareTrade didn’t protect me at all and it just didn’t work. It was useless and a waste of my money.

It's cost-effective to have insurance on things. At Staples, we were given a little folder for SquareTrade and the rep told us to go online if we wanted to purchase it, so that's what I did. The website was pretty easy to use for me. Our office chair gave out and I made the wrong choice with my claim with SquareTrade. I told them that I wanted the Staples store credit so we could get another one. But it's about 110-mile round trip to a Staple store and we haven't been able to make it there.

I purchased SquareTrade in Costco so that if anything happens, I have a warranty that would cover for it. SquareTrade was the only one I could get from Costco. They have brochures there and I ended up knowing the details. So far, I've made two claims. Both were for HP laptops and both experiences were good. First time, they were able to refund me because they were unable to fix it. And second time last week, they were able to fix the problem. I like their reps' honesty and they do whatever they say.

I have SquareTrade plan on my laptop. Staples suggested it so I went with it. The screen started flickering and going red. It wasn’t right. Staples helped me through filing the claim at their office. Their service tech, the manager, called on my behalf and I was sitting there. It took almost an hour on the phone back and forth with several different people. But in the end, it all worked out, and SquareTrade approved my claim and fixed my computer. I was satisfied. They did a really good job. Having an extended warranty is valuable, ‘cause I have an older computer and they fixed it for free. I paid for the service, for the protection, and whether having a new computer or an old computer, it’s well worth it. And right now, I have to wait till I get paid again so I can go back with SquareTrade and my protection plan. I would recommend them to anybody.

I purchased a protection plan for the little iPad for my grandsons. It quit working and I spent a long time on the telephone with SquareTrade. I went to HSN ‘cause that’s where I bought it from, and then I had to get another phone number. But the iPad was mailed in, then it was sent right back a couple days later and it seems to work fine. I was very satisfied.

Updating to 3 stars since in the end SquareTrade is providing a reimbursement of the watch because they couldn't repair it (said nothing was wrong although Garmin support said otherwise) and had no replacement option. Ultimately, the resolution is acceptable although it required escalating the issue through consumer assistance services because calling SquareTrade was no help and they were not offering anything other a 2nd repair attempt.

Filing my claims to SquareTrade has been fairly easy. However, I called one time thinking that the labels would be shipped to me. Instead, I had to go and print them out. That was kinda difficult 'cause I was at work and my work won't allow me access to do that. Also, when I called back to have them re-email the labels, I found that SquareTrade didn't file the claim like they were supposed to on one of the phones. I had filed two claims but then they only filed one. When I called back, they then got the other claim in. It's been great with SquareTrade so far.

I was contacted very quickly by the company who did offer a satisfactory resolution. I appreciate their attention and consideration. I wish the warranty process had been a little clearer and better outlined in general, but their effort to remedy the situation goes a long way.

I purchased several Squaretrade policies earlier this year, and I need to file a claim. I've been trying for the last 24hrs to start the claims process from their website and I keep getting error messages or blank pages. I've also tried their phone number, but get a busy signal. Not sure what's going on, but I've paid for a service and cannot get ahold of anyone in the organization to use this service, wondering if I got ripped off....either way this is a terrible 1st impression.

We have an online catalog that we can go in through and shop, and SquareTrade is their main warranty company. Anything I’ve purchased within the last few years is under the manufacturer’s warranty which covers up to three years. After that, SquareTrade covers it for a year more. I have a lot of products on warranty with them, but the stuff I have has always been covered under the manufacturer’s warranty. Still, I keep them because it’s offered to us when we purchase and I'd pay a dollar a month more than what I would if I was to purchase something outright. The website is also easy to use, but I do things over the phone because it’s a lot easier. Everything has always been fast and easy.

I have SquareTrade warranty for a laptop and for a phone. The phone I purchased directly through SquareTrade. The laptop had a plan with it through a store. I set up the service online, and it was pretty simple. Doing the claims is also relatively easy to do. My laptop must’ve fell at one point. Somebody might’ve accidentally knocked it over and the screen slightly cracked. It started being a little glitchy after it. So, I figured since I have the plan, I’ll take care of it.

July 24, 2019. I bought a plan for my Panasonic cordless phone set of 5 hand pieces. After a couple of years, several of the phones had failed so I made a claim. Every time I sent in the claim number and the receipt they would kick back an email saying they needed a better receipt. So, I would send a different version and it would get kicked back. I did this six times even with a screenshot of my order and they still declined my claim. I spent over 3 hours dealing with this. Between me searching every possible place on my computer and phone calls. Next, I got Amazon to talk to them and send ST a receipt. ST denied it as well. Even Amazon told me they had never seen this. All this over a $100 phone. So, I'll NEVER use SquareTrade again! In conclusion, if you buy a plane from ST you have been warned! NOTICE IN UPPER RIGHT CORNER OF MY SCREENSHOT THE AMOUNT OF EMAIL I SENT TO DEAL WITH ST.

I work for the state of Ohio which uses a program called Purchasing Power. Through that program, you can add warranty on certain products so that’s what I did. I bought an Xbox 360 at Christmas time which got damaged. The HDMI port was messed up so I did a claim online and sent it in. SquareTrade sent it back telling me that it was fixed, but when I went to plug it up and use it, I was still having the exact same issue. They asked me if I tried to go on different TVs and if I changed the HDMI cord, which I did. I have five or six different HDMI cords ‘cause I have other game systems in the house. I tried them on all the smart TVs and it just didn’t work. They told me that there was nothing they could do.

Filing a claim with SquareTrade for a printer was very difficult for me. I had to go to the library and fax something over. And then, the guy that told me I had to fax it didn't tell me what information I had to put on it. So when it got there, nobody knew what it was. And so, when I called back three days later, they were like, "Well, we don't have it. You're gonna have to submit it again." So I had to go back to the library and do all that crap again, then waited another 24 hours, and then called them back and got it all set up. It was a drawn out and annoying process for me.

SquareTrade protection plan was offered when I purchased my Fitbit. Then my Fitbit fell apart so I filed a claim over the phone and the interactions I had were easy and painless. I ended up paying $25 and SquareTrade replaced it. I'm satisfied and I would recommend them.

My husband contacted this company about 4 weeks ago about fixing his automotive scanner. The gave him the run around. They asked us to find a place that fixes his scanner. We ran around looking for a place that would. No luck. We called them back to tell them that there is no one local to fix the scanner. They said get letters saying that the computer repair place wont fix it. We did. Then they wanted us to send the scanner off. We did... Now after 6 days they have said they are sending back and gave us the tracking number. When tracking number was checked. It was the same one we gave them. When I called them back, they said they aren't sending it back, that we will be receiving an email on what to do on the next step by the end of the day. And they wont be sending it back. I will be back to update my review if and when they do help out.

I bought my Vizio 65 inch TV November 2016. The TV already glitching and sometimes turns off. I call Costco Technical support, asked me to reset the TV and I did. Nothing resolve the problem. 2019 around January called SquareTrade and asked me to reset also the TV. It didn’t fix the problem. July and August 2019 I called SquareTrade again and the Tech support said, "Reset the TV again" and the funny thing he told me I should be the one to diagnose before they can send the Technician! I’m not the Technician, they should be the one doing the diagnosis?!??

A part of my laptop had broken and needed to get worked on. I filed the claim to SquareTrade over the phone and there was a misunderstanding with the representative that I spoke to. It wasn’t clear that I was supposed to print off the shipping label and package the product myself to send it back. I only realized that a week later. I understood that they would send a package with a label on it and I have to put the laptop in the package and send it to them. Other than that, the guy was extremely helpful and I felt pretty good at the end of that phone call.

I have used SquareTrade for years on multiple products and always found them to be prompt and efficient in the past. This is not the case on my recent service request for my IPhone. I sent the phone in on Thursday and it was received by SquareTrade on Friday. Friday I received an e-mail stating the phone had been received, repaired, and shipped back to me. Five minutes later I get an e-mail that the process was 75% completed, and the phone was being serviced. So did it ship, or is it being worked on? I expected the phone to be delivered Saturday. I called back Saturday, Sunday, Monday, and then on Tuesday with each call and chat ending in complete frustration at being told they still don’t have tracking information and someone will be getting back to me within 24 hours. By Tuesday morning, the poor service responses are wearing me thin.

Brought the warranty from Staples. Sent in our 2 year old alienware high tech gaming computer for repair after having it for a month they say they are waiting for a graphic card to come in, but they will refund our warranty money we paid because it exceeded the time they promised to fix. A couple days later they say they can’t fix the computer and will be sending out a check for 499.99 as a replacement. Of course we say no! We want our 2500.00 back to get another company to look at a decide if we want to repair. They still won't send us back our computer and by the way we never received the check for the warranty either. Getting the BBB involved. They now won’t even answer our call.

I bought a SquareTrade protection plan for my laptop from the store and when I filed a claim, I was told to go through the manufacturer of the laptop. When I did that, they pointed me back to SquareTrade. I was back and forth with the manufacturer for about a day, and then SquareTrade handled it the next business day. They thought it was still under the manufacturer’s warranty but it wasn’t because it was a refurbished laptop. They reimbursed me for it. The customer service team at SquareTrade was friendly and they handled it quickly once I told them that the manufacturer wasn't of help.

I had a claim with SquareTrade for my office desk fan and it went weirdly. The customer service reps said one thing and then completely another. The rep wanted to handle the claim by replacing the fan that I told him that I needed to have replaced, but instead, I got a check mailed which I didn't expect. They claimed that they had emailed to me and said there will be a replacement but I don't know why they did that. I take it that they want to get rid of the customer more likely. Still, it all happened within a week and it was fast enough for me.

I am truly disappointed as to the competence of SquareTrade's ability to assess an Electrical/Mechanical Failure with a TV. They said it was cracked. There is no crack in my TV. The TV has been in my possession the entire time. I turned it on and it was like this. I have not dropped it. It has not been damaged in any way, shape or form while in my possession. This is absolutely unacceptable. I have been a Costco member for 16 years and never in my entire time as a Costco Member have I come across the incompetence of SquareTrade. Every person I spoke with (5 to be exact) asked me if there was accidental damage to my TV, and each time I said NO.

I purchased a Vizio TV Aug 23 of 2018 from Walmart. It started having issues turning on repeatedly the beginning of the this month. So I called the number on my protection plan pack. They told me to deal with Vizio, which temporarily solved and created more issues with the TV. I was told to put it on eco mode. Made it so it was unable to turn on in the morning. Then I was told to do a soft reset. Still had same two issues on eco or quick start mode. Called again. Was told to try unplugging it at night which worked for awhile, but then on the 23rd when I plugged it in to turn it on it was a dark screen that started randomly showed store demo mode at top of screen today, they had only helped me cause more issues. When I called to see if my options they said I still had to deal with the manufacturer, even though I have a three year plan. Which I was told ended after first year.

I bought a warranty on my phone I got from Amazon. After a year people couldn't hear me. Screen would freeze until I restarted the phone. I filed a claim and was told to do factory reset. This didn't fix the problem. Then they told me to take it to a jack leg local place and see if they could fix it. I would have to pay the first $99. Don't know what I would have to do next. I'm done with SquareTrade. Never again.

My laptop screen was broken and so my parents filed a claim to SquareTrade. We just sent the laptop in and it was fixed. It's working fine now. Having a protection plan helps with the screen so it's pretty valuable.

I got SquareTrade through the store I got my device from and somehow, liquid got inside of the laptop and it was glitching out. So I decided to send it back, see if they could fix it, and they did. I just filed the claim online and I also got all my information from the emails. It was pretty fast and easy. The warranty is very valuable and the claim was great. I can't imagine what I would've done if I didn't have it covered. I got my laptop faster than I thought I would get it back and so far, it works fine.

I paid $119 dollars for SquareTrade insurance on my new smart phone. It covers the phone for only two years, and I learned the hard way that it really doesn’t cover much. I dropped my phone and the screen shattered, SquareTrade charges an $85 deductible before they will cover the rest of the new screen cost. That is hardly worth it when to replace the screen on my own would’ve cost less the $204 I paid altogether for the instance. I would’ve saved more money by being uninsured! Read the fine print and say no to SquareTrade as a phone insurance!

We bought the warranty from the store at the same time that we bought the furniture. We had a claim for the office chair and SquareTrade took care of it, and it was really not a problem. We uploaded a couple of pictures and they saw what the damage was and paid us the equivalent to what we thought we would need to be reimbursed. Based on how the claim went, I wouldn’t shy away from a SquareTrade warranty for an electronic device.

Filed claim for failing battery as covered under warranty. Was asked if the phone had a cracked screen. I answer that it did since it had a small crack from early screen protector. SquareTrade then stated that the cracked screen voided my warranty and claim.

My daughter dropped the iPhone 8 and she got it wet. I submitted a claim with SquareTrade and the process was easy. I did it online and I found out what my options were to get it repaired. I got it repaired then I got the receipt, did the paperwork, and submitted it online. After that, I got a notification that it was approved then I received my reimbursement in about a week and a half. There was no problem at all, so I liked their process.

When I got a new iPhone 10R, I bought a warranty for it from my cell carrier, **. They use SquareTrade for the warranties, and I was assigned a warranty number. As it turned out, a friend dropped my phone not ten days later, and I called SquareTrade to see what I would have to do to file a claim. After a 48 MINUTE wait on hold, I gave all of my information to a young lady who seemed to be having problems understanding my questions.

I had a Vizio TV that wasn’t functioning right that I purchased from Sam’s. It would get little lines running across it and then it would just completely go to a black screen. I called Vizio first and that warranty had expired. So, they told me to call SquareTrade. They had me to do some stuff one time and I’d done that, and it worked for about a week and then it came back. Last time, another guy had me do a couple of more things over the phone. He had me unplug it and push the reset button and unhook it from everything, and then push the reset button. Currently, it’s still working. He said if it happened again to call back because they're gonna have to send someone out or it could be the DirecTV box.

My dad got our entire family an iPhone protection plan from Costco. Then this past month, I used it to replace a cracked screen. The claims process was a little bit difficult at first because we had to call multiple times. But everyone we talked to was really nice. They were helpful and had no qualms at all. We had to pay out-of-pocket initially but we got refunded in the end.

Sent in my $2000 laptop for repairs and they sent me a replacement with significantly lower specs. The laptop I have now could be bought for $1200. I feel like I have been cheated. They sent the replacement laptop in a box that explicitly stated the laptop had a core i7 processor. Upon opening the laptop and checking the settings it is a 7th generation core i5. The fact that the box was misleading makes me think that SquareTrade was trying to trick me. I called two agents and they could not do anything about this. I was not able to be reimbursed for my item, which would have at least allowed me to buy back my old laptop. Now I'm stuck with this piece of garbage thanks to SquareTrade. Their policy states they will replace or reimburse you for your item if it cannot be repaired. What they do not say is that the replacement will be of "similar quality". I will continue leaving bad reviews until SquareTrade decides to be a better company.

I use my items extensively and SquareTrade was the only warranty that B&H offered. I got a protection plan for my Zhiyun Crane 2, which is a stabilizer for cameras. It’s made of metal, and you could no longer screw in the casing for the batteries because it just wore out. When I filed a claim, SquareTrade had nowhere to repair this specific thing, so I had to go to find a repair shop and I had to pay 60 bucks for them to write that they couldn't repair it. There was no replacement bit that could be purchased.

The customer representative was very respectful and knowledgeable. He made my experience have no hassles and solved my problem. I would highly recommend Square Trade to my friends. I will definitely use them again when I purchase a new office chair from Staples!!!

I purchased SquareTrade through the store for a printer and a computer, and having it has been very valuable. I filed a claim online when my printer stopped working all of a sudden, and they weren’t able to find a replacement, so they sent me a check. It was very easy.

I purchased an Epson All in One Printer from Staples August 2018. When I bought it, I the clerk offered the warranty saying that they would replace or item it anything went wrong. In about 11 1/2 months after purchase, printer stated missing lines etc. I went through all the maintenance programs and purchased over $40 worth of ink thinking it had just sat too long and ink has dried up. I got it to print. Two days later it started the same problem. I found my receipt and started the warranty process online. As others have mentioned it is a ridiculous process that would not allow me to complete online form and had to call a 1(877) number to get assistance. Right away the representative was able to ask questions about the printer (I had not told him the manufacturer or any other info which tells me that the online was just pointless). He told me the printer was $99.99 and I told him I got it on sale for $49.99 and he said, "That's good for you."

Purchased protection for my Macbook Pro with SquareTrade. My Macbook Pro has a few issues that started to start at the same time, 1. faulty keyboard (which Apple has acknowledged and said they would repair for free), 2. battery does not hold charge, and 3. screen distortion caused by some hardware issue. The complication arises due to the fact that I was approved to replace my battery by going to an Apple retail store (as well as repairing the keyboard since it is a defect with my Macbook Pro model); HOWEVER, the hardware issue that is causing the faulty screen was not approved for repair at Apple. This honestly makes no sense to me. I should be able to repair ALL issues at an authorized repair center, in this case, the Apple retail store. I shouldn't need to get some issues resolved at Apple, then resolve some issues by shipping to SquareTrade. Exceptions should be made in the spirit of helping the customer.

I purchased SquareTrade for a computer and everything worked out fine. The computer was dropped a few times and the online claim process was easy, though getting the check was difficult. The rep communicated with me via email and I received the check the other day.

I got a protection plan through the cellphone company and when the cellphone stopped working, I contacted them. They gave me the number for SquareTrade, which I called, and at first, they told me to go to a store and have the phone repaired. However, the store that they told me to go to does not do that kind of a repair. I called them back and they said that they would just replace the phone, and to send back the old one when I get the new one. I got the phone in a week at the most. We have done this twice and it has been very simple and easy.

Making a claim online at SquareTrade was fast and easy. I had a Sonicare toothbrush and the sonic waves that it pushes out wasn't operating right, and they gave me gift cards for it. It was great overall.

I purchased this warranty with a small electronic device on Amazon. I was glad I had when the device stopped working properly. I followed their directions to file a claim and received a quick response, indicating I'd be getting an Amazon gift card refund emailed to me within a day or two. That didn't happen. So I emailed them again. They said it would be reissued. I still didn't get it. This has has happened at least three more times. Still nothing. Their correspondence is always pleasant, but they don't do what they are supposed to do!! I even provided a second email address the last time, as they requested, but still nothing. Such a pain in the neck to get refunded less than $10. I'm sure they're just hoping I'll go away for such a small amount and they can keep my money. Now it's the principle of the thing.

I had a gaming headset. Broke physically and I was told by my local store to come here so I can file a claim, so I did but then they say they couldn't help me, saying that my claim isn't suitable or some crap but all I know I cant get it replaced.

My Samsung tablet stopped working. At first, there was confusion as to who was supposed to be fixing it because I had a concierge warranty with Costco. That was the big delay and it took a couple of weeks. Once we got it straightened out that it was SquareTrade, because the concierge warranty was up, they followed through. They just asked for my receipt and they walked me through the process of how to load it up.

When I was buying the juicer online from Amazon, I was able to add SquareTrade on it. The juicer just stopped working due to an electrical issue and I didn't really know how to file. I had to do research but once I figured it out, I set up an account on the website and then I was able to put in all the information. Then, SquareTrade emailed me with a few different options, saying either just get a refund or I could take it somewhere to get fixed or I could've had a replacement but I would've had to send the juicer that was broken. That would've just been a big hassle.

My Fosgate amplifier went out and I contacted SquareTrade on the computer. The process was easy but they said they couldn't fix it because of a fuse inside it. It was something that wasn't covered. I guess they just didn't know how to do it. The benefits and the coverage of this warranty are not good enough as it said it cover electrical failures or component failures but when it came to it, it didn't.

I submitted a claim to SquareTrade for an office chair. They said they would review it and then they'd email me. Once they emailed, they told me I could choose a quick payment or try to get it repaired and then I just chose the payment. They said they'd send out a check within one or two business days or something quick and they did that. It was a great experience.

Put in a claim for an iPhone 7 repair. Sent me to a repair facility 20 miles from my home. Received an email stating that they didn’t have my receipt. I sent in receipt when I purchased phone 2 years ago. I also received an email stating that had received it. Tried to get a copy of phone purchase and could not. Buying new phone on eBay. Will N E V E R buy another SquareTrade warranty for anything.

I usually try to get the warranties whenever I can when it's feasible and reasonable. Recently, I got one for the Epson printer and SquareTrade was the one that the store used. They asked me if I wanted it and I said okay. I filed a claim last month and I started it online but then they told me to call, so I called. The rep was a nice kid. A part on the printer broke and they gave me the money to buy a new one. They didn’t even ask me to send it back. It's kinda big and probably would have cost them money. I took the refund in a form of a credit at Staples and I am still hunting for a replacement printer. But I'm close. So, I may buy either an Epson or Hewlett Packard.

I was sad my item couldn't be repaired, but at least I can put my refund towards a new item. I was pleased with the speed with which my whole experience was handled. I didn't have to expend much effort.

Buying an air mattress is like buying tires. If you're gonna be using it all the time, you never know what will happen. I got a SquareTrade protection plan for it at Walmart and the purchase process was easy. .But having to call the warranty company is a problem. After I had the air bed for three months, I couldn’t return it back to Walmart because the warranty through Walmart had already went by. So, I started filing a claim online with SquareTrade. But it was very complicated. You could put anything in there then it would say that they didn't cover any warranty and that I had to do this and that. So, I decided to call and talk to somebody. They told me that I had to call the manufacturer who made the air mattress first and make sure that they wouldn’t repair the item. It was a mess.

I got the warranty through Costco and when I filed a claim, I spoke to someone from SquareTrade on the phone. My experience with them has been good and having an extended warranty is very valuable but the last time, they told us to reset the TV and it’s still not working right. I kept saying that I’ve changed the screen, and it still looks really dark. They wouldn’t send anybody to look at it. So, I need to call them back.

Galaxy 9S. I put in claim, the first repair shop was out of business. The second shop wouldn't take the claim number then I had to call SquareTrade for second claim. It turns out they can't fix the problem. SquareTrade rushed me refurbished phone. Now I have another problem with this phone. The problem is the phone keeps saying charging port is wet, we have to keep resetting base on the instructions we were given by SquareTrade. I finally am fed up with all the phone calls I have to make.

I have a Microsoft Pro laptop and SquareTrade was what Costco had when I bought it. Something got closed down on it and the screen cracked. I called SquareTrade one evening, set a claim up and completed the process online. Then I got the email, got the laptop shipped off, and it was turned around within about five days. My interactions with the customer service was very easy and good. The claim process was super easy, very quick and very straightforward. There were no issues at all. The experience was great.

Brought a Black and Decker coffee pot which in a in 6 months stopped working. Called SquareTrade about warranty and they were most helpful. Today I received my new coffee pot and cannot wait to get it up and running. Thank you!

I try to get extended warranties on my electronics and I bought one for my vacuum cleaner from the store I purchased the vacuum from. I filed a claim with SquareTrade and they sent me an electronic Target card. I bought a new vacuum cleaner and I got a new SquareTrade warranty. I did the claim over the phone and the rep was excellent.

I called and the agent took my information and told me it would be a $50 fee and they would send me a new phone and I would then send them the old phone. I received my replacement phone in four days and after I jumped through many, many hoops had a Samsung authorized repair shop take the old phone and they were able to transfer my data to the new phone. For about 2½ days it was questionable whether or not I was going to be able to save the old phone's data. The young guys at Mr. Phix it saved my butt. I sent the old phone back this past Monday and assume it arrived. I thought the warranty process worked very well and I'm happy about the outcome.

Appreciate the coverage of accidental damage. Not very convenient local Target ** telephone customer service area. Friendly and helpful service tech at South Bend Target ** service center. Appreciate local strength of service. Contract warranty was easily applied for, communication helpful, and new phone received in a couple of days.

Rowkin Bit Charge Stereo: True Wireless E. I purchased this warranty/product so if I needed a replacement, it would be fixed and taken care of soon. I contacted you about a week ago and all I was told to do is either clean the Rowkin or factory set it. Neither worked and now that I need the help....nothing. I have emailed recently with no response.

They sent label to send in tablet. Havent received tablet back yet but they said they received it and would let me know something soon. They were very helpful in returning tablet and walking me through the return and keeping me informed.

This was a very helpful experience and it was resolved fast and efficiently. I will continue to get the SquareTrade, if available, on additional purchases. The equipment had 2 more years left on the contract. SquareTrade could not fix the equipment and refunded the amount of the item very quickly. Thank you.

You buy it, they don't cover it for accidental damage. In the process of trying to get a refund for the several policies I have. It doesn't help that these products are made to die in 2 years or less anyway. Save your money.

My experience with SquareTrade has been great! I do not purchase any products especially electronics without purchasing SquareTrade insurance. Whatever my problems with any of my products it is always resolved within a week. I would recommend this company to everyone. Good job!

I had a problem with an eBay purchase that I had purchased a SquareTrade coverage policy. Seller was non responsive so I filed a claim with SquareTrade. SquareTrade resolved my issue quickly and fairly. Very good customer service and follow up. Resolution from start to finish was 7 days.

Squaretrade was easy to use. They responded to my claim in a timely manner and was very helpful. I would recommend to my friends who buy from any online purchase that they get SquareTrade for a warranty because they help and if they can't they will help you get the info you need.

Your warantty doesn’t not cover sales tax that I had to pay. I am not happy with the salesperson that sold it to me he did not say that you don’t cover the whole thing. Please let me know why you did not cover the tax that I had to pay.

I would recommend SquareTrade because they take care of their business and they respond fast. They appropriately accommodate me as they should. Nowadays, any electronic or electrical device that you purchase really doesn't last that long. Having an extended warranty is valuable. It appears that when they manufacture stuff now, it's not well-made. I purchased a tablet and the retailer offered SquareTrade. My tablet stopped working. It wouldn't boot up. So I sent it to SquareTrade for the repair, but they couldn't repair it.

Updated on 08/22/2019: When I filed a claim with SquareTrade, they asked me a bunch of dumb, diversionary questions, and tasked me with contacting the seller (even though the SquareTrade contract doesn't say they may give me tasks like that). Nonetheless, I answered all their questions, and went above and beyond my contractual responsibilities by contacting the seller. And then I never heard from SquareTrade again.

I bought their 5-year protection plan for a nice 65" Samsung TV I got from Costco in Nov. 2016. I recently noticed some screen issues so I opened a claim in July 2019. SquareTrade quickly determined the TV wasn’t reparable, and approved the claim; that was the easy part. They then tried to force me to accept a cheap replacement, limiting me to a choice of 2 options (both Samsung) that cost substantially less than my TV. Their website FAQ said that these were my only options—I couldn’t choose another model of at the same price, or at a higher price and pay the difference. I also couldn’t buy any protection plan for the replacement—it would just be covered under the remaining term of my current plan, up to my plan limit. My plan limit is the cost of my original TV purchase price less the cost of any replacement—so basically, very limited coverage for a shorter period of time.

The air cleaner that I had purchased won’t work. I purchased new filters and when I put them in, it would not work. I filed a claim and my experience with SquareTrade was a good one. They refunded the money in about 2 days and there was no problem. They were very courteous and very professional.

I actually got two stories & had to jump through hoops & been out of a phone now for a week. :( For most this is their only phone - only way of communication. When I was at Target & my old phone that needed replacement was there too & all they had to do is tell me right there to get a new phone/have target mail the old phone so I wouldn't be out of a phone for a week - I was there, my old phone was there. Had them on the phone - I would have gladly give permission for my old phone shipped & etc - yes it was a third party - BUT I WAS THERE WITH MY OLD PHONE that needed replacement.

During the past four days I have been trying to get my television repaired with “no” satisfaction in dealing with my warranty with SquareTrade. I have spent over four plus hours dealing with representatives and technicians from SquareTrade who have either cut me off or dropped my calls and who have provided no assistance in resolving my issue. Only through a conversation with a Samsung technician, which was arranged through a SquareTrade technician, that I finally received I satisfactory resolution to my problem. The agent from Samsung agreed to have a technician come to my house to repair our TV, which is something that the various technicians who I spoke to from SquareTrade refused to do. In fact the SquareTrade technician who agreed to stay on the phone with me during my call with Samsung did not stay on the line and never heard what the Samsung technician had to say about what would be needed to repair my television.

Bought a Logitech K811 keyboard from Staples in 2016 and in 2018 the the number 1 key stopped working. Everything else was fine. Filed a claim and lucky I had proof of purchase. Without it they wouldn't honor it per se...Anyways when they approved the claim I contacted them and all they did is sent me a new one instead of getting it fixed, I didn't even have to send them the defective one.

I tried to file a claim to have my laptop fixed but they told me it might have been sent to me damaged but it wasn't. I accidentally dropped it on my floor and the hinge started breaking and it's getting worse and my keyboard has also suffered liquid damage.

I like SquareTrade because it's easy and simple to work with. They tell me what they need from me, I give them information and it seems that in a snap of my fingers, it's done. The only thing that they ask for is the original purchase number from eBay and the proof of purchase for the part and item. eBay keeps track of everything so if I go in my purchase history, all I gotta do is screenshot and email it to SquareTrade. I don't have to play games and figure out who I need to call to figure something out.

SquareTrade provides the worse service you can ever receive. First of all they tell me they are have 7-10 days to open and close a claim. We are on day 9 of my claim and they have yet to resolve my claim. They are full of lies and excuses. When I ask of the corporate office to file a complaint they refuse to give me information on how to contact the corporate office. Their number listed on the website only goes to customer service. None of the workers seem to speak complete English and they are rude to say the least. I am currently on hold and have been waiting 6 minutes for a supervisor and I know when Habib comes back he will tell me no supervisor is available because that has been the routine of Simon, Shah and Leo so far. It makes no sense that you spend all this money to secure your product and don't get the service you paying for. I have been without a TV for 9 days!

Bought a 55" Samsung at Sam's Club and added the 5 year warranty, assuming it was with Sam's. Had a lighting strike on a tree near the house and zapped a number of items. After a tedious phone menu and talking with a service rep was transferred to TV team, who scheduled a repairman and mailed parts that did not work, repairman said replace and now they want another repairman different parts and mail back the non working parts and wait for another appt...Not very happy with my experience.. BTW the zapped items I bought at Best Buy w/ Geek Squad warranty were replaced with new, no questions asked the next day.

I purchased a 55" Vizio TV for $600 two years ago and the screen has started blinking on and off. I contacted Squaretrade and they promptly got a repairperson out. That is where anything resembling good customer service stopped. It could not be fixed and the repair guy advised them of that. Since then I have been given the run-around and am getting pretty pissed off. They said they would send a link with "OPTIONS" but there was only one, which was half the price of my original TV and an off brand. I called and was told to wait longer for more options, which never came. So I called again and got an attitude from someone I could barely understand. After I advised him of the differences in my current tv and the proposed replacement, he said they would do a manual review. After another day of checking the live link for more options, finally another one appeared.

I spent nearly 2 hours on the phone with them trying to get an appointment for my broken refrigerator. After all that time all I got for it was a promise that I will get an email from the service company to make an appointment. Worst customer service experience ever and would not recommend anyone waste their money on a warranty with this company. They give vague answers to questions and kept referring to the “back office” who makes the decisions but I can’t speak with them but they unfortunately are the only ones with anything but vague answers. They also do not prioritize some appliances over others. Apparently a broken dishwasher is the same as a broken refrigerator. Think twice before buying.

When we're purchasing appliances, we always get a warranty. It's very important for us to have that. Recently, we had a bad thunderstorm here in South Carolina and our air conditioner quit working. My husband called SquareTrade to file a claim for a part in the air conditioner. The claims process was very easy to follow and it went very smoothly. They sent us a new part and we got it all straightened out. It's all good now.

I had my computer repaired twice. The first time took forever, but was repaired and worked great after. Then later screen broke and it was fixed quickly and works great! I would use SquareTrade again. Just know it might take longer than you want to get it fixed.

I got a Pit Boss pellet smoker and it would cut itself off after it went above 225 degrees. Eventually, it lost the digital screen, the meat froze and nothing would work. It couldn't control the temperature and we lost a lot of food. We filed a claim with SquareTrade and the reps were nice and very friendly. But we went back and forth a few times. They tried to give me a number for somebody they thought could fix it. They were a manufacturer in Tennessee of their own equipment. SquareTrade realized that I wasn't fribbling and we went ahead and took care of it.

Warranty on Tablet. Nothing could be easier. I reported the damage. They said they would mail a check to cover purchase price. I had the check three days later. Last time I used a warranty it took several weeks to repair the item.

I submitted a screen shot of the eBay page showing when I bought it, what it was, what I paid for it and the warranty. They declined saying it was not itemized. What more could I show them? It was bought on eBay! Just looking for an excuse not to pay. Won't use them again.

I connected the earphones to the charger and they burned. I filed a claim with SquareTrade and their claims representatives were really good but they were asking about the receipt. I registered with my insurance and I threw away the receipt. It was a long time ago when I purchased it and I thought, “Oh, I'm not gonna need this anymore because it's in my insurance." When I registered the earphones with the insurance, they asked for the email, receipt number, and telephone number. And they couldn't replace the earphones for me because of the receipt which I could not understand because it's already registered. I called Walmart and tried to get a copy of the receipt, but they said they just save receipts for 90 days.

Whenever I purchase my home office equipment at Office Depot, they recommend the extended warranty through SquareTrade. The price is small, and the value is huge!! First, the Customer Service Tech was so helpful in finding my Warranty and filing my claim -- easy, easy! The next day I was able to purchase an all-in-one printer -- new for old -- and didn't have to worry about returning the broken one. Wow! Wow! Wow! So convenient; the Square Trade Warranty delivers big service for very little cost. I will definitely purchase Square Trade for all my electronics.

Online claim procedure is makes it difficult to make a claim. Many extra steps that make you want to just give up. After submitting receipt and waiting I’m told to call customer service. Wait time is over 40 minutes! Give you the run around hoping you give up, and probably many people do. Frustrating procedure! Still haven’t spoken to live person or heard anything positive, just more delaying.

Excellent service and very reliable. Excellent warranty. I am very pleased!!! My Altiva shredder broke down and I called them and I was told that my warranty had not yet expired and they will send me a check immediately for the cost of the shredder. They follow thru very quickly and I received my reimbursement in a timely manner. The Warranty department was very reliable, knowledgeable and fast to honor the warranty!!!

Called in to place in claim. Tried a couple of times to place in claim online but online is not customer friendly. Had very hard time finding phone number to call and get help. Finally I sent in item because item shut off and stopped turning on and needed repair and when item came back it was having same problem.

My computer screen was damaged, and I was devastated. Until I realized I had coverage! So I immediately created a claim, and they sent me a box right away. I packed the box with the instructions given and sent it off. Communication was excellent! They let me know when it was received, repaired, and sent back! Everything was smooth and perfect! Definitely recommending their service to everyone!

I received my laptop back from repair from around 2 months ago (Which took about a whole month to repair). And upon receiving it back I have found that they had replaced my screen with a very cheap TN screen as I was told by from my friend, And since it had taken a month to repair the screen I really didn't want to go through the hassle of waiting another month to repair it. So I tried to get use to it since I didn't want to complain but the images on it are so washed out I have found out it has greatly messed up much of my work I do on it since I saw my work on a different monitor.

Experience was very easy and representatives were very knowledgeable. Sent phone in was not repairable received E-Gift card a few days later. Will sign up for this plan again to cover my young son's electronics and will definitely recommend to friends.

I was treated fairly and competently by your representative. He was knowledgeable and did a great job. Give him a raise. Too bad Staples doesn't use your company anymore, I would have bought a new policy on my new laptop.

I added SquareTrade insurance to an electronic item that I purchased December 2017, beginning 2019 I encountered problem with the device. I contacted SquareTrade and was offered to be sent similar item or be reimbursed. That same day my issue was resolved and reimbursement check was cut out to me and received days later. Overall I'm pleased and grateful that I paid extra for the insurance. Thank you SquareTrade.

Quick easy and painless. They replaced the faulty TV with a brand new one in no time. I’ve never seen a large flatscreen TV last more than two years, so I would very highly recommend getting this warranty.

When making a request for a replacement for my ** phone, I believed that I was going to have to spend a lot of time and plead my case over and over. Got on the phone with SquareTrade representative, explained my situation, provided details from his questions, and the next thing I knew it, my replacement phone was on its way. I thought, that is it? That was easy! Thanks SquareTrade for the excellent treatment, the excellent service and a VERY fast turnaround.

Aquabot pool cleaner. I first received an e-mail saying, "Congratulations. Your product has been repaired and is on its way back to you." Tracking number was blank. Very confusing. I spoke with a rep whose command of the English language was poor at best. He said there was no tracking number yet, but it would be passed along to me when they send it to you. I thought this was very strange. Then a week later I got an e-mail from Kelvin saying my product was not repairable & he has been assigned my case. A couple days later he said that they would be sending me a check, which I have received.

Beware of purchasing a smartphone from a Target store in case you have an experience similar to mine. I purchased a new phone and despite declining the insurance program (SquareTrade, an Allstate company, which charges you 10.99 a month to "protect" your phone after a $129 deductible per claim), I was told I could not purchase the phone without the SquareTrade policy. But I was assured I could easily call and cancel it. I tried to cancel it two days after purchase by calling the number listed on the brochure (1-877-927-7268). I was lead through prompts (#3 = all other calls, #3 to cancel) but each time I tried to cancel, I was told, "Sorry, I didn't get that." After 3 attempts, the line disconnects with a, "Please try your call again later." I tried my call three times. Finally, I called and used the prompts to get a sales agent, who said she she would cancel the policy for me. I have yet to receive the confirmation email she promised.

So I had bought a Samsung S8+ (completely unlocked so I could choose my service freely) shortly after it came out and paid about $200 extra for a SquareTrade warranty on it. It was a great phone for about 1 year and 9 months but all good things must come to an end. When the battery started crapping out and the screen had been broken on two edges, I finally decided it's time to file a claim. I did so and chose the "replacement device" option in which they send you a "new-ish" device to replace your old, broken one. They charged me a $75 deductible, which was fine, and sent me a phone. The phone was a Verizon locked S8+ so I couldn't use it at all on my AT&T network. Okay then, so they made a mistake no biggy. I called them up and they sent me another phone. This time it was a T-Mobile phone which can actually run on AT&T's bandwidth. Cool right? No. So here is the catch, or rather the list.

I purchased in 2017 a Samsung 65" 4K TV that had one year Samsung warranty, Costco doubled that, and then this Square Trade policy added 3 years which meant I had 5 years warranty. Just last week I noticed a small 4-5 inch white light appearing below the glass and moves up toward the center. The picture is fine but this white line is annoying. There is no crack in the glass and the TV has not been moved since we installed it in 2017. There are no kids here. There are no throwing things in the house. We're two old 65 year olds that sit in chairs and watch TV!

I purchased a Samsung Chromebook Plus through Amazon.com and purchased a 2 year guaranteed warranty, including accidents. The computer stopped charging back in February and they informed me I would have to return it for repairs. They wiped her drives, replaced the charger and did nothing else. This past weekend the unit overheated and almost caught on fire while charging. I called them, waited on hold for 30 minutes to be told I have to ship it back to be "repaired" again. When I explained it wasn't properly repaired the first time we sent it back, I got the same response.

I purchased a Vizio 55 inch TV in November of 2017 from Sam's Club along with a SquareTrade 2 year warranty. The screen on the TV has malfunctioned, the claims department stated this is common with the TV and they would issue me a refund. They failed to tell me the refund would not be the purchase price which my receipt shows was $428 + tax, instead they sent me a check for $299.99.

I got a warranty for protection because things can go wrong with cellphones. I've had to file three claims with SquareTrade and two out of the three, they have resolved swiftly and great. But the latest one was a horrific experience. It's still unresolved and I'm ready to switch my phone. My power button on my cellphone doesn't work, and supposedly, I need to do a factory reset, which would clear everything off. And I didn't think that was the proper solution. First of all, it wasn't a, "This will resolve the issue," it's "Let's try this," and so I appreciate them trying to save the $80 deductible. But I think it's a hardware issue and not a software issue. I could be wrong too.

The agent was very polite. He was able to solve the problem very quickly. He just asked me a few questions about my defective charger. He asked if I would like to get a check in the mail and I said yes. I got a check in the mail. I am very satisfied with the prompt and courteous service that was provided.

I bought a protection plan from SquareTrade for my son's iPhone. He dropped it and shattered it. I was trying to get the screen fixed. I discovered yesterday I'm dealing with another situation which they told me I could return it. He couldn't power the phone off because of the screen. I'm undecided whether I'm going to send it back or just take it as loss. I don't really know what to do with the phone because I can't power it. Other than that, everybody from SquareTrade has been really helpful. Every time I would call, they were very helpful for me.

Made lots of calls to y'all and everybody helped me. Very nice people and got the answers I needed about factory warranty. They gave me the phone # to tv co. to find out that they would not cover my tv so I throw it in trash and got a new Samsung like everything I have and they have always stand behind their items.

I was given a refund after my chair broke. It took a fair amount of effort but it was dealt fairly quickly. I am happy with how things turned out. Though I wish it had been easier. I do apologize for lashing out on the phone. I was glad for the patience of the person who had to work with me.

I got a 2 year warranty for both the tablets I got a year and a half ago. I was told I would have 2 full years of repairs and haven't had a problem getting them fixed before, but when we called today to have them fixed (screen is cracked) we were told by 2 different people that we wouldn't be able to have them fixed because it would go over what the tablets are worth?! But NOWHERE on the paperwork I have says anything like that. We asked to talk to someone higher up and was told it would be hours before we could talk to them. So basically I paid for a warranty I can't even use now?! A 2 year warranty is a 2 year warranty! I feel like they are false advertising the warranty.

Your company was very professional and took care of my problem quickly and efficiently. All techs were very nice and provided me with a great service. They put me thru to 3 different techs and we went over my problem till it was discovered that the problem could not be fixed by your tech so I was given a refund.

My experience was excellent from the phone call to file the claim (with Norman) to having the repair finished and returned within the time frame specified. I was kept informed of the progress of the repair via email and was informed of the tracking number and shipping date. Thanks for quick, easy and courteous service.

The employee that helped me was great!!!! I really appreciate the job that SquareTrade gave me and the respect in which the job was done as well as the patience. Job well done. I would recommend this product to all my family, friends, and coworkers. My phone was also delivered in a fast time frame. Great company.

It was pure hell for a few days, with a "Confirmed Appt" from you but NOT confirmed (little did I know) at USSI, who had no excuse for repairman not showing up in the set time frame. Two different people said they had tried in vain for 2 days to contact him. "Maybe he's having personal problems. We only have one man in your area." LAME. So I was irate with USSI and especially SquareTrade (all of whom had honestly tried to help me) and told Costco that, while it was not directly their fault, I held them responsible and vowed never to deal with them again.

Our printer malfunctioned that we purchased on 11/27/17 from Office Depot online. We had purchased the SquareTrade Protection Plan for this printer and I filed a claim with them on 06/10/19 and they responded quickly. Instead of us having to return the printer, they offered us a cash settlement that we were very pleased with and have already received the check. I would suggest to anyone to purchase the SquareTrade Protection Plan when purchasing any product they offer this protection too.

It was a very difficult task to get what we paid for. I had to keep calling to get updates. They give themselves a time limit of up to 5 days and it took more than that. If you chose to get a pay out it was not the amount you spent. In the end I finally got my new coffee maker and would be hesitant to use this service again.

Started filing my claim online and had to finish over the phone since the computer didn’t recognize my issue was with a large appliance that could NOT be shipped. Got the issue solved while speaking with a knowledgeable representative. Claim #**. The representative deemed that my unit could not be repaired and is was speedily reimbursed for my product.

First I filed a claim July 7, 2019. The agent put my claim information about my phone in wrong then had the nerve to tell me they have to send it back to me and I send it back to them to be repaired. I said, "This is totally unacceptable cause I'm a nurse and my job requires a phone." I told them that before I shipped it they said no problem so he said, "I got it straightened out. Your phone has been repaired," which was a lie. I sent it back July 09, 2019 and they still have my phone 7/18/2019 and I'm pissed this company's a rip off.

I've used SquareTrade for years and have been very pleased with it. It was recommended by my son-in-law who was familiar with them. I have bought the warranty for TV, printers, phone and a lot of electronic items. When I first started out, I bought directly through SquareTrade but when I bought a Nintendo 2DS for my grandson on eBay, they offered the warranty and I got it. My grandson dropped the item and broke the screen on it, so it wasn’t a covered item. So, in that case, it didn’t work for me. There were some times when I was able to do the claim directly online and then, there were other times when I called in. The warranty has been very valuable and it has saved us money. There were times when we had to use it and there has been products that we purchased it for although we didn’t need it but you never know.

We had a HP printer which we purchased from Office Depot/Office Max. It continually made a horrible noise and would not print back to back. It would say it needed paper but had paper in the tray. SquareTrade handled the issue quickly and efficiently! So pleased!!

Service rep was very nice and very informative. I will be using SquareTrade again with future purchases. I want to thank you for such quick service. Thanks to SquareTrade I can purchase a new printer. Thank you again.

Each person I spoke to from SquareTrade was kind, courteous, and knowledgeable. They took all necessary steps to see that the product could not be fixed with various steps such as factory resetting the tv. When all option were exhausted they proceeded with the steps of replacing the TV. The whole procedure was fast and easy!

The person I talked to at SquareTrade understood our problem with not having the password needed to transfer the warranty. He immediately set us the new information and we were able to scan and download a copy of the original invoice. Within minutes we had the warranty transferred and a claim was opened, a return tag was sent to us via email and the whole process started. Great customer service at this time.

I sent back my headset on 7/9 and it was received on 7/10 and now it is 7/17 and I still haven't received any information on the repair or replacement of the headset. I assumed I would be updated on the status of my claim.

This was our first time to file a warranty claim and what great savings a 2 dollar a month fee is! Everyone we talked to was very helpful and graceful toward us. Service was very quick and professional. Thanks!

Recent extended warranty claim on a Black & Decker weed wacker that lost motor power to trim. Spoke to a rep named Zack, I believe, and he was one of the most knowledgeable, courteous and helpful service reps I've ever spoken to. My options were explained to me and I chose the one of reimbursement of my purchase price and I received fairly immediate notification that it was in the works and the check would be processed the next day and it would be received within the next 10 business days. It came 3 days later.

We put a SquareTrade warranty on a Wacom Intuos drawing tablet. It was what was offered when I bought it through Amazon. When redeeming it, they did better than I even thought because I had to find my invoice from Amazon, so it took me a little while. But once I found it, it was literally a day. I just went online and filled out the form. It was very easy. They gave me all the options that I needed. It was smooth. Also, they said they had another method because I was gonna mail the item back in, and they were either gonna fix it or replace it. But they ended up offering me an Amazon gift card and I just bought my mom a new one.

I purchased the accident insurance for an Apple Watch. Somehow the screen separated from the watch 6 months later. Apple determined it to be an accident. Contacted SquareTrade, provided them with all the documents Apple provided me about the repair and receipt. Apparently this is inadequate for a reimbursement for repair. Apple has been very helpful even offering a conference call with SquareTrade to explain. We will see how this ends up and I will update my review if and when anything changes.

I was online when (Microsoft) window opened and audio claimed my computer was locked and virus threat, to call phone number given immediately to avoid. I did not call phone #, did have difficulty getting through to correct contact. Attempted to get assistance from Spectrum, then realized I had SquareTrade with Staples protection. Eventually was assisted with person in Pakistan that was helpful and gave instructions for further protection.

Your staff and protocol has been 2nd to none. Keep up the GREAT work!!!! You made sure to stand behind your warranties and did not fail your written policies. Thank you for that. Again your customer care has been 2nd to none...

After getting though on the phone, the representative was fast to act to help me fix this Windows tablet. He arranged for a label to send in. I immediately packaged it and sent it in. It was on a FedEx, that took an extra three days. FedEx's fault. I am looking for a great outcome to resolve why the tablet went dark.

Bought warranty for cordless blower. When trying to put in a claim, was told that the battery and charger were accessories and not covered. The blower, battery and charger came in one box. Nothing was bought separately so how can you choose what in the box is covered and what is not. Very disappointed in SquareTrade's position.

I was happy with the resolution. It took a little while to get to this resolution, but I was ultimately happy with the result. It is a good thing to have, even for the most minuscule purchases. Very happy. Thanks!

They refunded my purchase price for a weather station I purchased 2 years ago. It broke and SquareTrade couldn't find a suitable replacement, so they sent me a check. Easy deal. I was hoping for a replacement part that broke, but now I will have to find a whole new weather station.

The bit wasn’t working properly and I was looking to get it fixed or exchanged but there was nothing that could be done so I received a check for the purchase price. The claim was submitted and handled quickly and I have the check.

In May of 2017 I purchased a Samsung S8 cellphone from Sam's Club. With the phone purchase I also purchased the two-year SquareTrade warranty that included guaranteed buy back of that phone. In May 2019 I contacted SquareTrade about the buy back and after multiple phone transfer I spoke with an individual who indicated that I would receive $150 for the S8 (in exceptional condition).

My daughter is a teenager and they go through life damaging things. So, the warranty that SquareTrade offered was the best. It was to have protection and I got a warranty through the store where I purchased the device from. Something happened to the Xbox and I took it to the shop. The guy told me that he could not fix it. So, I can upgrade it, he would give me credit and all I have to come out-of-pocket is 160-something which was why I filed the claim. SquareTrade said that something was going on with the receipt and I had to call the people to get a better receipt. Filing a claim with them was difficult. Having an extended warranty is very valuable but it depends on who you get the warranty through and how able I am to be assisted in a better way. Aside from the Xbox, I also have a couple of other items I purchased the warranty for, including an iPad Pro.

I can't believe I have read so many good reviews about SquareTrade. Six months ago I purchased a new $1400 laptop from Best Buy and as one usually does after purchasing an expensive computer I bought an extended warranty to protect my purchase against accidents. After looking at the prices of the Best Buy warranty vs. SquareTrade's, I decided to purchase the warranty from SquareTrade. The rub is that I decided to purchase the SquareTrade warranty on Amazon because it was much cheaper than buying directly through the SquareTrade website. So I purchased the warranty, uploaded my Best Buy receipt to the website, and enjoyed the peace of mind knowing my new expensive laptop was protected from drops and spills.

I got a SquareTrade plan for a laptop through Costco. We purchased it online so we just got the protection plan. It was a little bit easy to file the claim when the keyboard quit. But there was a misunderstanding either on our part or theirs. How it went was that the laptop came with a year warranty then our credit card from Costco gives us another year of warranty. On top of that, we bought a three-year warranty so that’s a total of five years. But when I first went to make the claim, they tried to tell me that the three-year warranty was concurrent with the manufacturer's and my credit card's. Why would somebody buy double insurance for the same time? But SquareTrade made it right. They extended the warranty so it’s active until August. I don't know the exact status of the laptop yet. I’m not sure if it’s being refurbished. But they said they would email something. I’m glad I have a recourse and I'd recommend them.

I’ve gotten a lot of things through Amazon with SquareTrade. Everything I buy, I buy a warranty on. When I filed a claim to SquareTrade for a set of headphones, they tried to lowball me on it by offering me a prorated price which wasn’t the reason I bought the policy, the policy for the replacement price and for what I paid for it. They gave me a gift card for the prorated price, and then mailed me a check for the other $13. But it ended up fine. I love extended warranties. I always recommend it to friends, but they have to watch out when they try to file a claim because SquareTrade will try and lowball them.

I had a great experience with SquareTrade. I contacted them and hear back very quickly. Then I sent my headphones in for a fix and had them back (good as new) in no time. I highly recommend SquareTrade to anyone.

The phone was glitching in the first two weeks or so of having it. It was a gift for Mother's day to my mom and she couldn’t use the phone. It was pretty easy to file the claim online with SquareTrade. It was a pretty good experience. We sent in the mail for me to sent the phone back, but I still haven't received anything. It's been three weeks.

The items I bought through Walmart were expensive so I decided to buy a SquareTrade protection plan. When the screens to my iPads broke, filing a claim was very easy. They didn’t ask me for much and I just gave them the basic information. They did everything really fast and informed me. I liked my experience with SquareTrade. It was good. I recommend having an extended warranty.

I filed a claim for my broken Samsung tablet and SquareTrade rep, Pam, said I can only get reimbursed for my purchase price of $99 which was a promotional rate with 24 month subscription contract of $10 a month. I purchased a protection plan for $249 coverage for 3 years and I paid $59 plus $50 deductible. I selected the amount of coverage which was the regular price of my tablet in case I need to replace it. Their warranty policy stated that for replacement, they will reimburse not to exceed maximum amount of coverage. SquareTrade says they can only reimburse me $99 minus $50 deductible. If that is the case I will be paying $109 for $99 coverage which is insane.

My recent cellphone claim with them went really good. The problem was that we could hear the people calling us, but they couldn't hear us. I made a call to where I bought the warranty, and they gave me the information I needed with our claim. Dealing with SquareTrade's rep went really smooth and nice. It took about a little less than a week until they gave me new phones and they are working really good right now. They did their job beautifully, and I was well-pleased with them.

The rep I spoke with was very helpful, very professional & compassionate. Thank you! It was the OfficeMax (Office Depot) manager in the store that caused the problem. I notified him that the product had a defective piece when I opened the box & he directed me to go thru the warranty. This could have been resolved when I was in the store, but your rep handled it very well!

My experience was great. I think the rep was Ashley and she was tremendous in her knowledge and patience while she walked me through the update of my TV. She was very professional and knew what exactly to do in assisting me.

I bought a warranty for my Wolfgang Puck Stove which I got on Black Friday to make sure I had coverage if something went wrong. It stopped working so I filed a claim online for it and the process was easy. There was some questionnaire that I had to do online but it wasn’t taking my answers so I had to call once and their reps helped me with it. We did the refund and I got what I paid for. SquareTrade was really helpful to have.

I bought a Samsung 70 inch tv from Samsung and also purchased the SquareTrade extended warranty. Approximately 2 years after purchase the tv picture started to be a problem. We had been watching tv and it was fine, went into other room for something and when we returned the picture was not functional although audio was. I contacted SquareTrade the next day sending and resending pictures of receipt. Each time I called they would say that one of required items was too blurry to see. After a week of taking pictures and resending I was finally told my warranty did exist. Had they only look at the original email they had sent when the warranty was purchased they could have easily seen this without a week of back and forth.

I made a claim for a Surface Pro 4 with a broken screen and was sent a replacement automatically (without my agreement) after about a week. The replacement that arrived had less RAM than the original and an inferior screen which had a slightly yellowish cast to it. I was leaving on a business trip for a couple weeks and made use of the replacement on that trip. Shortly after returning the screen also began to flicker and display ghosting. I returned the replacement tablet and spoke with a representative who said that I would receive a reimbursement instead which is what I desired after the first replacement broke within days. I did not trust their repair depot would send me a replacement in good condition.

I bought the insurance on an Apple iPad. It was crushed on accident and they had me mail it to them to be replaced. I got it back in the mail and they had not even looked at it because they said FMI was not turned off. I called and explained at the time I did not know I had an Apple account so SquareTrade said no problem, had me send it again. Again 2 weeks later they sent it back and had not looked at it. I kept it this time a month and worked with Apple and they found my account and they turned FMI off. Apple explain to me by deleting it from the account there is no way they could say FMI was still on. So last week I contacted SquareTrade. Told them FMI was off and mailed them the crushed iPad.

Several years ago, we had good experiences with SquareTrade. We began regular customers, purchasing warranties for many of our electronics, including all our Kindles (we have 6, though some are now older and out of warranty). About 2 years ago, the customer service began to go downhill. When I call to file a claim, they can't find my device or they can't find the warranty or they can't "bind" the warranty to the device. The worst has been with the Kindles, which tend to break frequently. I spend hours on the phone each time.

We bought Bose wireless earbuds for our 19 year old son in October of 2017 for Christmas. We also purchased the SquareTrade 3 year warranty. He used them regularly at the gym and while riding his bike. Unfortunately the right earbud stopped working and the control plate came off during a bike ride and was lost. We have purchase Square Trade warranties in the past. It provided us with 'peace of mind' when making high value electronic purchases. We have been lucky and have never had to file a claim.

I got a SquareTrade warranty for my microwave since I don’t know what can happen, and I had filed a claim when it wasn't working properly. It was making a loud noise. It was easy to go online and file the claim, however, I haven’t received any email since I made the claim.

I filed a claim for a children's bike from Target. Something was wrong with the balance, and my daughter kept on falling from the bike. I got an earlier call that clearly mentioned it. This wasn't her first bike, so I know she can ride a bike. We tried to fix the training wheels too, but it didn't work. I file claims over the phone and it is really easy. The rep I dealt with was really helpful and nice. She tried to expedite the process as well. They sent us a check and that took less than a week.

Excellent Warranty Service for our sons computer. The warranty plus accident insurance is the only way to go and they repaired our sons laptop computer with no questions asked. It was approved and repaired within 2 weeks. This service is really worth the cost to have peace of mind on electronic devices. We have used SquareTrade for several items and they have come through for us most of the time.

My phone wouldn’t hold a charge and I had to charge it frequently. When I called SquareTrade, they were really helpful. I was told that the old phone was outdated and I was given an upgraded phone. I got a Doro and then I had to return the one that I had within 10 days. The new phone is a little different from what I'm used to though and I’m having trouble learning how to use it. But I was well pleased with the experience. Having the warranty helped a lot.

I purchased an Acer Aspire Laptop on Amazon. I purchased the SquareTrade 3-Year Laptop accidental protection plan. I purchased it because it was supposed to cover (cutting and pasting from my plan) "Drops, spills, accidents, liquid damage, plus mechanical and electrical failures during normal use." A full drink turned over on the keyboard. I went to the SquareTrade website and began filing the claim and was immediately told that I purchased the standard plan and the damage was not covered. I paid $69.13 for the protection plan but it didn't cover the damage. What a waste of money.

Although I had a few issues with their policies Kris was able to contact me and get the best out of both of our experiences and come to an agreement. I will be definitely putting all my electronic products through SquareTrade. They took very good care of me!!

The warranty that was purchased to cover my television was not useful at all. They stated that an electrical issue with my television is considered physical damage. How when we had not even touched the TV was gone out of town and came back and the tv did not work. So let's just say don't waste your money on these warranty because they abuse their consideration on what they. Very POOR CUSTOMER CARE. THEY TREAT YOU HAS A NOBODY AND THE MONEY YOU SPENT WAS WORTHLESS.

I was very pleased with my experience. It was my first time contacting SquareTrade or having any issues with my FitBit product. My issue was immediately addressed that evening and within the next week my wristband was replaced. My insurance covered it.

I have insurance policy from SquareTrade for a phone stand I bought off Amazon. It broke and I ended up having to buy a new one. When I filed a claim, I was dealing with someone who was pretty easygoing, so it went smoothly. Everyone handled it well. However, it wasn’t really communicated well. When I receive a package and I buy something through SquareTrade, they should send a sheet that shows that you have a protection plan on it. It's like when you buy something from the store, you get a receipt that says that you paid for this two-year warranty or an extended one. Nevertheless, overall, I'd recommend it to a friend. It worked out well.

I sent the tablet for repairs because the battery would not stay charged for but 12-15 minutes of use. The screen would go black in the middle of what I was doing and I had to reboot it and start all over. The screen was cracked also. When l got it back the screen was all that was fixed. The battery still goes from 100% to 25% in 12-15 minutes. The screen still goes blank and l have to reboot it and start all over. I have bought my last SquareTrade warranty on any items. Service is pitiful.

I bought an extended warranty thru Sam’s when I bought a tv. The tv was less than a year old and I was having issues. I spoke to, I believe was Mason and he was great. He let me know that if the manufacturer would not stand behind the warranty they would. It was amazing to have someone understand your frustration with a new product and was willing to do whatever it took to make things right. I will buy another extended warty with this company. Thank you. Diane