Allstate Protection Plans Reviews

Purchased a new Kindle Fire and a Square Trade 2 year warranty at Amazon.com on March 8, 2019. About a year and a half later the Kindle Fire would no longer charge. Tried multiple new Kindle charge cables. Just spent an hour on the phone (August 29, 2019) with Square Trade; they said all of the Square Trade warranty paperwork is done through Amazon and somehow Amazon personnel messed up and attached this warranty to a similar device we ordered 2 years before. Since it was Amazon's fault the warranty is expired.

They put you through so many hoops to warranty something. I've been trying to warranty a recliner I purchased for my grandmother for over two weeks and they keep making excuses as to why they can't process the warranty... Avoid them, they are shady.

My call on Nov 23rd the representative was not helpful and was not willing to solve my problem. Was a very disappointed in the whole process. I kept explaining what my issue was and why I couldn't send the phone in during the right time and she was not able to help me with my issues.

On Oct. 4, 2019, our 55 inch Samsung TV (we bought at Sam's Club), just turned off. It would not come back on. All we got was green lines at the bottom of the screen. I contacted Square Trade on Oct. 7, 2019. I went through all the initial questions. Then I was told they could not find my warranty or my Sam's membership number. I was on the phone for quite a while. Next I was told it was their system. Finally, they found my warranty info. and told me to send a copy of the receipt. I did that. Then I received an e-mail stating they were having trouble viewing my receipt. I went on Sam's website and downloaded a better copy and e-mailed it.

Bought a modem router on Amazon. Also bought a S Trade warranty. 1 1/2 yrs later, the apparatus broke. Filed a claim. Claim was accepted really fast and I got my check for 55$ within 1 week. For some reason I decided to cash it and not deposit it to my account. I went to a Citibank and they told me there was a "stop payment" posted for this and other checks. I would have had to pay a fee to my bank for this check if I had made the deposit. No communication from S Trade at all. I calk them and all I got was. "We are going to investigate and get back with you in 24 hrs." So, now I have a piece of paper that says Square Trade on it. What kind of scam is this? What a shameless company.

I always broke something or I have children. I used the warranty and then my headphone got put in the water so I don’t have it anymore. But SquareTrade did good and it was easy. I liked it. They explained everything very well. Also, they were polite and they let me talk, not just over-talk me like other people do.

My son accidentally broke his tablet and I had insurance for it. It was really overwhelming for him. So I was like, “Okay, I’m gonna try to get you a new one,” but that’s when SquareTrade said that they were gonna give me back the money. The claim was made last month, but I had to tell them that I haven’t received anything. My apartment is really messed up with the address so if you try to look for it, it comes out to another address, but that address is not even on my street. Sometimes, the person that delivered just can’t find it. I went deeply and I put the address back in November 7, but I haven’t received anything. They told me they were gonna void it, but I don’t know. Other than that, the staff is great. They have been answering my questions and helping me out.

I bought a Vizio TV and am outside of the normal guarantee for the 1 year that comes standard. I realized I had purchased a SquareTrade extra guarantee to cover me for the next three years. I am within my time frame, everyone agrees, Vizio has opened a file for us that states they would have covered this failing screen under their warranty if it was within the 1st year. The SquareTrade people were polite while telling me this type of experience is because someone has damaged the screen. This is not true and a Vizio tech asked us all the necessary questions to diagnose what is going on. One of the SquareTrade reps said because the part is $1200 they don't want to cover it, they also offered to give me the $99 back for the guarantee.

Impossible to verify my warranty or so they say. I have the documents from HSN and warranty. Supposedly they can’t find them. Never again will I purchase a warranty with SquareTrade. Won’t refund or fix the tablet.

Bought insurance for my Samsung Galaxy S9 and the fast charge feature on the phone stopped working. Began the process of filing a claim. Provided information regarding the problem as required and then get the message that the problem can be fixed by restoring and rebooting the phone. I had tried that multiple times before filing the claim. I then check on the status of the claim and it indicates it is closed, with no resolution of the issue. The coverage is a waste of your money. You would be better off saving your monthly payment and putting it toward the cost of repairing or replacing your phone.

We purchased a HP Pagewide Pro Printer that retails for $700 online. We got a great deal from Staples for $399! We purchased the protection plan for SquareTrade upon purchase who happened to be partnered with Staples because we have had issues with printers in the past and thought better be covered in case. We recently had an issue with the duplex module on the printer. Square trade told us we needed to send back the printer to them for repair but because we run a business they told us that they can send a repair company to us. After never receiving a response from this repair company I called the number for Square trade and was told they are issuing a check for the cost we paid for the printer. I was confused because to purchase another printer this would cost me an additional $300! Good deals like we received two years ago do not just fall in your lap every day and we shopped around.

The camera stopped working and it blacked out, and we filed a claim to SquareTrade. They responded right away but it was a pain to find all the information about the purchase and the claim to file it. It would be nice if when you first make a purchase, you go ahead and you register the item immediately. So, when you do have to make a claim, you just sign in or log in, and the item is already there. You could just click on it and give the reason for the return or for the claim, which will be perfect.

The remote controlled car started making weird noises and then slowly, it stopped working. I can’t say that making the claim was that easy. It says to do it online, but there are too many variables to enter in and it’s not that clear. I had to chat with somebody first to get it through. They didn’t even let me submit it. Apparently, even though I have insurance on the toy, it’s still within the warranty time so they want me to contact the manufacturer. So, I was a little disappointed in the insurance policy since I assume it was there and I would like to use it. I bought insurance so it would make things easier for me in case the toy ever broke down. They’re making me go through all these hoops and try to contact the manufacturer first, call somebody, be on the line and be on hold for 20 minutes till I speak with somebody again. Going through all that again while having insurance is useless, so I probably would not do it again.

My son was walking downstairs with his Nintendo Switch, he tripped and he ended up falling a couple of steps. The little console fell out of his hands, so it ended up hitting the floor and breaking one of the joysticks. I did the claim through my phone and it took me five minutes to go ahead and file the claim, print out the paperwork and send it out. It was really simple. They replaced both of the joysticks, so it was quite easy and painless. I didn’t have to follow up and I didn’t have to wait that long.

I am very satisfied with my purchase of insurance on my desktop computer from Square Trade. I was having multiple issues with my desktop about 14 months after purchasing. I called Square Trade and their technicians walked me through potential troubleshooting steps. They were very knowledgeable and professional. Square Trade decided that it was better to refund my original purchase and the refund check arrived within the specified timeline. I would highly recommend Square Trade to anyone buying a computer.

First of all I was scheduled for Thursday October 31st. 8-12 window. They never showed up. I called the repairman, voicemail. No response until later in the evening. I called the company. Not much better. He finally came the next day. He came by himself, fixed the TV, couldn’t and wouldn’t hang the TV back on the wall. I had this happen 2 years ago when they brought 2 persons and hung up my TV and set it up. If this happens again before the warranty expires, there’s only one option. Replace TV.

I bought a used printer from eBay and I was a little concerned because it was still a $200 printer, even used. So, I bought the extended warranty from SquareTrade and I'm glad I did that. It was about five months that I had it that it broke down. I made a claim to SquareTrade. I had to bring it to FedEx and they had to pack it. But SquareTrade paid for packing it and shipping it both ways. The receipt for the boxes was $31 and change - $29 to pack it and with tax, tip and everything. As soon as I forwarded that to SquareTrade by email, within an hour, I got a letter that the check has already been cut, and it will be sent out on regular mail, however long it takes to get from where they are to where I live.

I filed a claim on my Walmart controllers and everything was great. I gave details about what happened and they sent me a little Walmart code. It was $40 for a new controller and I had to pay the rest of the $10. The whole process took about 30 minutes, which wasn't even long. Originally, the rep said one or two days but he just did it very quickly. Everything was smooth and easy. I love them all and they helped me out. I also recommend the warranty to my friends.

I bought a warranty which covers electrical and mechanical failure. When the hinge broke on my laptop. I was told that this was not a mechanical problem and therefore was not covered by the warranty. A hinge is a mechanical part and I believe that they are misleading in their advertising.

I purchased a SquareTrade protection plan for a TV that I bought from Sam's Club. One day, the TV wasn't working. I talked to a rep from SquareTrade over the phone and told them my problem. They told me that I was still under warranty from the factory and so they connected me there. I told the factory what was going on and they ran me through some tests over the phone. They found that my issue was the remote I had wasn't operating correctly. They sent me a new remote and that resolved the problem.

First, the screen was cracked so I called and made a claim to SquareTrade for that. And in between, before it could get down to the repair center, the phone stopped working completely. It would not turn on and it had a smell. SquareTrade wouldn't send me a replacement. They were making me take it down to the repair center to have the people look at it. And the repair center closest to us is about 45 minutes from my home. That's a two hours plus appointment for me that I don't have the time to do. Currently, we are functioning without a phone. I got an extra phone and until I can get down there to have that phone looked at, I'm stuck. So I'm not happy. If this is SquareTrade's new policy, I'm not gonna be going with SquareTrade any longer, and I have so many SquareTrade protection plans.

I've had nothing but positive experiences with ST for a few years, but they've lost my business. My Dell laptop has a keyboard problem. Online determined it is definitely a hardware problem. In the past on previous computers they've given multiple options: send it in, fix in town, etc. Now my only option was to send it in (7-10 business days turnaround)... Furthermore, they stated that they will WIPE THE COMPUTER. My issue is not the backup; no problem. I don't want to spend hours resetting everything up again, downloading everything, re-installing apps, etc, etc. I pleaded with them, to no avail. This is ridiculous! Wipe my keyboard--factory reset--to fix/replace the keyboard???

The power jack on the back of my computer monitor broke off. I filled out a claim online and sent it in to SquareTrade. Two days after, they sent me an email and said that they took a look at it and it wasn’t repairable. But they sent me a check and I’ve gotten it already. It took a full week but it has already been fully taken care of. My SquareTrade experience was really good.

I purchased a SquareTrade protection plan for a Fitbit Charge 3. I was told, “If you want coverage for this device, this is what you purchase.” And I couldn’t make a decision one way or the other. I just said, “Yes, I’ll get it.” And I bought it from Sam’s. The reps I spoke with were very courteous. The piece of equipment stopped working so I filed a claim and their claims process was very convoluted because as soon as I told them that I had a problem, I went back to the store and asked them, “Do you want me to give this item back to you?" They didn't do anything for me. They told me about this warranty location and they said, “The warranty company is the one that you have to go through.”

I've used SquareTrade before so I knew the benefits of it. It was with my son's toy when I first got it at Walmart. When it stopped working, I did a hard reset and it just wouldn't come back on, so I just needed a new item. The process was fairly simple. I went online, and once I was told that it was under warranty, I contacted the warranty company. It was the company that manufactured the item, and it was no longer under warranty so. I called SquareTrade back and they were able to help me. It was just that one phone call. I wasn't sent forward to anyone. I liked their ability to explain the process and how quickly I can get my refund for it. The plan is very valuable. You never know what would happen, whether it's technical or something that you've done.

I’ve used SquareTrade a couple of times for three items. I needed to replace one of the items and it was a very smooth, very easy and painless transaction. I did the claim through their website and I found it easy to navigate. Then I interacted with their reps through online chat and we went through the steps on troubleshooting. Then we went through the steps on options and based on the information I provided them, they were able to offer me a refund.

I submitted a claim to SquareTrade and it was pretty easy. I just go to the website and it’s like a step-by-step thing that you wanna do a claim. They ask what’s wrong with the gadget, you say it, and they say okay. And then they tell you have to print out a paper and send back the device, and then they’ll refund your money. As soon as I shipped it, they pretty much refunded the money through the internet.

I bought my TV six months ago and recently, I thought that maybe I should get a warranty for it. However, it was too late for SquareTrade. I recommend that option be available for anything that is less than a year from purchase. Still, they have handled every claim that I had with professionalism. They’ve gone beyond what most people would do to make sure that I get what I paid for. Submitting a claim hasn't been difficult. The gentleman whom I spoke to from SquareTrade explained to me step-by-step what we were gonna do. Within 6 days, everything had been rectified.

The reps of SquareTrade were very nice, courteous and very helpful. I called to submit a claim and I was given some information on it. I took the device to see if it could be repaired and it wasn’t. I called them back and told them what the situation was, and they quickly went ahead and issued the information to send out the replacement, and I send them back the other phone. It took 3 days to receive the phone. We had the phone replaced so quickly that we were really surprised. We were very much satisfied. What surprised me was we had SquareTrade for all these years and then we didn’t know, and it turned out wonderful. So thank you.

The guy from Staples advised getting a protection plan from SquareTrade, and I thought it’s gonna be good. I went to a couple of hikes, and after that the bag came to a condition where it could no longer be useful so I spoke with SquareTrade. First, I had a very bad experience because they didn’t have my protection plan on their system so I spent at least two or three weeks just getting my protection plan enrolled into the website. That one took a lot of time. Whenever I called them, they took forever to lift the phone. But after that, once they got into the system, whenever I log in, I’m then able to see my protection plan. Then the process went smooth and easy so I just gave them my details and what happened with the bag.

I have been going back and forth with Squaretrade trying to get them to fix my warranty to show 10 years what I paid for, instead of 1 year. They made the error and it has taken this long 14 days, I have been chatting and talking with their agents on the phone. It still is not fixed. I was advised the same thing - their warranty dept. will fix the problem and send me an email. This is a rip off and it is a shame that Sam's Club is associated with this company that treats its customers like this. A lesson well learned and I will be spreading the word to everyone I know. This is ridiculous!! With everything going on in the world; this should not be so complicated!! I was trying to get a wedding band repaired.

There was a crack in my cellphone and I dealt with SquareTrade to get a replacement. I did my claim over the phone and their service was quick. I told them what was wrong and they sent me a packet which I had to send back. Then I got the new phone in three days and it looks great. All in all, I’ve dealt with them a couple of times and I’m quite satisfied with SquareTrade's claims process.

My claim for my laptop went pretty well. I filed it online, it got to SquareTrade fast and then they got back to me fast. They fixed the laptop for me. It was two days for them to fix it, and then I got it back within three days after they fixed it. It could’ve gone a lot longer.

Paid them around $100 dollars for over 2 years. When I asked them to repair my phone they want to charge me a deductible that is more than I can replace phone for. So I basically paid them for two years for absolutely nothing. Don't ever insure anything with this company, complete rip off.

The total process was near to seamless and was quickly accomplished over the phone without any loss of service. We are always happy to pay for insurance that is practical and delivers when the need arises. If only there were more business entities concerned with being as efficient in servicing their clients, there would be an ever expanding population of satisfied consumers ready to recommend such services to others!

The warranty price was fairly reasonable. However, when I filed a claim, it was horrendous. I tried on two different weekends probably about two weeks apart and it took 3 or 4 different attempts. I kept getting sent back to Walmart, and Walmart was sending me back to SquareTrade. It was hard putting some of the stuff in online and getting it to accept the information. After about two different calls, it just seemed like it was very trying. I also wound up talking to people who never called me back. I was told to get in touch with the manufacturer and that it was still under warranty there. So, ultimately, I wound up with the manufacturer and I’m working with them on the situation now. I didn’t realize it was under warranty for a year with the manufacturer. Still, I probably would never buy another SquareTrade warranty through Walmart.

I had a trail camera that I had SquareTrade on and when I went to pull pictures off of it, it stopped working. And I put new batteries in it, but it still didn't work. I submitted a claim to get it repaired and the process was easy. SquareTrade said that it would have to go through the manufacturer first then, if they didn't do anything, I should call them back and I did. The manufacturer being Bushnell, they didn't do anything and I ended up getting a store credit. It was a few dollars less than what the overall cost of the camera was, but I was satisfied.

SquareTrade's warranty was inexpensive. I got one and one day, the router I purchased through didn't work anymore. Filing a claim online was pretty easy.

I feel like the tech person wasn't listening to what I was saying at all. His first (and only) resolution is to wipe my computer to fix the problem. That is going to take me hours to reinstall programs and also cost me money to have to re-purchase programs that I didn't keep the codes for. He wasn't willing to problem solve with me. He said he has never seen this type of case before where the monitor stops working so it must be a software issue. My monitor turns off if the laptop is moved a little bit, however if it is connected to a TV with an HDMI cable, I can bypass the laptop screen and just use the TV. This seems like a hardware issue to me but he wants me to wipe my computer first before he does any hardware troubleshooting. My brother in law builds computers and said it was a hardware issue however SquareTrade wants to wipe the computer because it is faster for SquareTrade, even though it creates a huge amount of work for me to reload everything.

Submitting a claim to SquareTrade was fairly easy. However, every time I call, I have to give redundant information. The process to get to speaking to someone about my concern takes quite a while. Still, their customer service team has been friendly and helpful.

One star is too kind of a review. I would give ZERO stars if I had that option. They keep insisting on repairing an item and it keeps getting worse with each repair. I was promised a replacement and they are still trying to avoid having to replace my item. One more month until my warranty expiration! Total waste of time and money.

The representative was attentive and courteous while helping on how to fulfill my claim. I am totally satisfied on achieving my goal: approval of my request on resolving my issue. The representative attention and instructions, and the way she handled my request were clear and cut.

I purchased a vacuum cleaner a year ago, and I was given the option to buy a warranty for two years for $16. I figured going with Squaretrade since I had bought once before from them. It's very inexpensive and it’s worthwhile. But when I submitted a claim, it was immediately denied. It said that accidental damage was not covered. I called them and said it was not damaged via accident. The guy explained the damage. I said it was like a wear and tear damage and it shouldn’t be broken within a year. Finally, he changed his mind and they covered it. And the customer service was nice. The whole process took 20 minutes. In the past, it was really good filing a claim in. I had a SquareTrade on a TV that we had purchased at Costco. I just called, and they sent out a repairperson, and they fixed it. It was an easy process.

My children have butterfingers. So if a warranty is offered, 9 times out of 10, I’m gonna get it. And I just go with whatever providers that are offered in the stores in which I purchase, especially SquareTrade. It’s non-expensive for the plan. However, warranty companies never explain the benefits and that has caused me some problems in the past when I purchased the warranty and find out later on that the warranty doesn’t cover everything. But I never had a problem with SquareTrade. When you have to make a claim with them, the instructions are so easy that it’s ignorant not to do it if you need to. When my son tripped with his phone in his hand, it hit the concrete. I filed a claim to SquareTrade and it was extremely easy. I did it online and it was very easy to navigate their website, and I was constantly receiving emails from them telling me everything. This is the second claim I’ve had to do over the years I’ve used them, and I’ve never had a problem.

Portable speaker. I was pleasantly surprised that my experience with QVC and Square Trade was so good. The problem was resolved before I got off the phone. I received cash back within the week and didn’t even have to send back the broken product. I was very happy with the outcome.

Broken office chair. Person I talked to was pleasant and took care to get the information and resolve the problem quickly. They understood what had happened and made sure to listen to what I was saying. They also listened and took details of what had happened and did not try to argue with me.

HP Printer 477. Told by SquareTrade service was taken care of. Called service provider Barrister, they had not heard from SquareTrade. Three days later called SquareTrade, to continue with service or replacement. Baloney story about service interruption in the computer system at SquareTrade. Restarted the service process, told to box the printer and have it sent to SquareTrade. Expected turn-around - 10 days. Returned and replaced printer at Staples, downtime 1.5 hrs. SquareTrade is why I NEVER purchase an aftermarket warranty.

I had a great experience with SquareTrade. They helped me with my problem in a quick and friendly manner and the refund was received way before the expected date. I would use them again and recommend them to my friends and family.

SquareTrade was offered to me when I purchased the TV at Sam’s Club. The rep handed me a pamphlet and said, “Which one do you want?” And it had the check marks with what it covered. Their claims process was easy. It was just taking a lot of pictures of the TV and sending it it through their website, and it was easy to navigate. The rep that I had interaction with was helpful and very friendly. The only thing that was disappointing and it probably wasn’t SquareTrade’s fault, but the TV I had picked was out of stock and I waited at home all day for a delivery that never came. When I called Best Buy who’s delivering it, they said, “That has been canceled because we don’t have that TV.” I said, “Okay. Somebody could have called. My phone number is on there.” That took another week to redo it and get the TV. But it's here and it's all good now. It is really valuable to have an extended warranty.

Follow up on Approved Warranty, Processed, and Nothing! Have been promised over and over again would receive my e-gift card by email, call after call to request help and all I get is reprocessed and another 2 day wait, 3 or 4 different times,... Something needs to be done after even singing electric affidavit and no one cares enough to get to bottom of problem other than running it back thru the processing program. A few agents have been genuine sounding and trying to help, but other promise the first thing that pops in their head. Come on people. From filing on Oct 11, 2019 to today Oct. 23, 2019 and nothing. Guess I will now try some other way to get help like contacting Allstate who is affiliated with SquareTrade. I don't know but I do need what's mine after paying for their service. Now they need to get to the bottom of this, thanks people for listening... Jocelyn **

I always buy my protection plan and I got one for a Dr. Dre headphones from the store I purchased the device. I had to file a claim when they stopped working. It was crazy. One day it was fine then they just stopped working the next day. The lady who helped me was wonderful and very helpful. They sent me back money and it took 3 days to get the money back. So, having the warranty was very valuable because I can go into a store and get a new one.

Worst warranty place ever. Over $250 in warranties and they can't seem to find any of them even tho I have been reading them to them. Um pretty fishy to me. So tired of the same thing from square trade. No record found even tho I'm looking at it. They are a RIP off majorly. Don't want to send a new item ever. If I would have known this I would have never bought a warranty with any of my electronics. I would have saved the warranty money in case something happened. It would have been a lot easier than going through these people. Android phones, iPhones tablets, hover boards, lawn mower, vacuums all a waste of money on warranties that I can not get back and have to pay for all over again. These people are horrible and very ignorant. No phone manners at all. Definitely will not waste money or time on these people again. Horrible, horrible, horrible. Only reason they got a 1 because there isn't a 0 option.

I tried to file my claim for my laptop online but I had issues. I tried to submit my receipt but SquareTrade's system said that it wasn't accepted. I called and the rep whom I got to speak with was very helpful.

I had a four-year SquareTrade plan for my daughter's tablet but it was very hard to file a claim. She had the tablet for about a year and then its screen went black, like it was broken from the inside but not the outside. SquareTrade needed some serial numbers and if they don’t have it, they couldn’t do anything with the tablet. Even having the receipt didn’t matter. They ended up giving me what the tablet was worth now instead of what I paid, and it was awful. I paid a 100 for this tablet and 50 for the warranty but I only got $50 for it. They didn’t want us to try to replace it or fix it. They told me to just throw it away. I would never use SquareTrade again.

Purchased the extended warranty for my Viso 60" TV from Square Deal in 2015. Recently, after a short period of acting up, the TV would not turn on. Called Square Deal expecting the run around and what I got was astounding. Patient, knowledgeable, understanding personnel who never made me feel rushed, nor incompetent. The claim was created and repairs executed without an issue. Fantastic experience.

After communicating with your agent this morning, he informed me he will contact me immediately, a few minutes, actually, with the resolution to my issue upon receipt of my response to his email....just about 6- hours ago. Every time each agent gets a piece of info. and tell me they have to speak to their supervisor and return with some new twist to the policy. They get a bit more info. and off they go again to their supervisor and come back, again, with another twist to the previous twist to what they had said to me earlier in the conversation. Now your agents don't follow-up on communications as they commit and I expect the next excuse to avoid honoring this policy you sold me out with informing me of all conditions of the policy, preventing me from making an informed decision as to purchase your policy or not, a lawful requirement, will be to blame President Trump.

I got a SquareTrade warranty for a Panda dryer from Walmart. Prior to the warranty being up, there was a problem with that Panda dryer and they knew about it because when I called up and said what was going on they said they knew about the problem. I bought it August 16th, and I called back on the 21st. I had to use the warranty, but it was okay because it cost me 25 bucks, and they reimbursed me 25 bucks.

My TV gave trouble after 2 years. When I went online, SquareTrade led me through the procedure to troubleshoot and replace my TV. Anyone I talked to was helpful and courteous. I would use square trade again if I buy another big screen.

The lens on the camera had become cracked making it impossible to take clear pictures. I called for a repair but found it would take 3-4 days. After explaining I could not be without my phone for medical reasons the representative checked with the supervisor and they replaced the phone.

Replace malfunctioning Galaxy 6s. The interaction with the call center was pleasant and positive. They told me that my claim was verified and that they would send me a shipping label to return the phone. Well, as you can see it's been more than a month and no label. I have waited a month to give it the opportunity to deal with possible postal delays. I suspect that if and when I do get the shipping label, they will find another reason to not honor the claim.

We have kids so we got a SquareTrade insurance through Walmart for our phone. Since you have to go through quite a hassle just to even return the purchase that you made, we just went ahead and got a new phone instead.

They work around every angle to try not to fix your product or refund you when the product malfunction. Waste of money. If I had to pick another insurance company I will go with Asurion. And just for the heads up if you purchase an item through eBay most likely the manufacturer will not fix it. They gave me the run-around for 4 months! I ended up throwing the item away and purchasing a new one with no insurance through SquareTrade.

I had a spill of cleaning solution in my MacBook Pro. It worked for a while. 7 months later the battery died and it was no longer covered. Warranty expired 30 days ago. When I took it in to an Apple authorized retailer and repair shop to have the battery replaced. They opened it and found liquid as well as corrosive damage and battery swollen. The smell of the cleaning liquid never went away, it was there when it was opened. The repair would be almost as much as a new machine. Lesson learned. They may say they fixed it but apparently they did not. Keep in mind there was no extra spills or anything that would have caused this issue besides the initial spill. I will never use another Square Trade warranty for anything. You get what you pay for.

I bought SquareTrade warranty for a Razor scooter that I purchased. My interaction with the SquareTrade rep was great. We tried to file a claim online but it kept telling us we didn’t qualify, so we got frustrated and called a human, and everything was taken care of. My experience with them was great. We got the check in the mail, and we’ve already replaced the item.

We got this telecopier from Staples and the manager there suggested that we get the SquareTrade insurance. It sounded like a good plan, so we did that. Getting the insurance worked out in our favor because the machine did not work well. We didn't have to bring the machine back, and they told us that we didn’t have to pack it. They put a technician on, and they did the troubleshooting, which took about an hour. They did the troubleshooting to see if they could fix it remotely, which I couldn’t. And I understand that so an hour of our time was not ill spent. Because when it came down to it, Rodney worked everything through. We got a check in the mail, and we were able to use that to buy another one.

I purchased my dad a phone with the SquareTrade warranty. He dropped his phone and the screen broke. Thankfully, that was covered. I did a talk chat with their rep and I was told to take the battery out and they'll send me a label and that I'll have to send the phone back to them. I sorted that and then they said that I'll get the cost of the phone back. I said okay. Since I don't have an option for check, I got the gift card emailed to me and then I went back to Target and got another phone for my dad. The best part overall was when I was doing that chat thing. I made it clear that I'm not tech-savvy and that they gotta make it simple for me to claim, and they did. The woman I spoke to posted everything I needed.

My phone's battery doesn't hold a charge. I'm charging it up a lot, but before I go anywhere, I make sure it's fully charged. But then, my screen freezes up. I called Motorola because it was still under factory warranty and they didn't wanna really do nothing but just wanted me to put out money for something that I shouldn't have to. I tried to take it to the place that I purchased the phone at and they wanted me to take and put money down, a $75 security, and then they wanted me to pay $25 to ship it. That's not why I got insurance through Motorola.

Purchased cell phone and warranty at a Walmart store 6 months ago. The phone charging port is no longer working. Could not find my receipt. I Provided them with the IMEI number (basically the phone serial). They use this number to ensure this is the phone you purchased with the warranty. So they have this number as being insured. No reciept no repair. It is an excuse not to cover the warranty. Will not ever buy a warranty from these people again!

The iPad fell from my daughter's hands and it shattered the screen. We submitted the claim online with SquareTrade, but it wasn't able to match up for our option that they gave us. So then, they contacted us the very next day telling us the best option for us. We went with that option, and then they sent us all the information we needed through email. We went and FedExed the store as they have told us. FedEx took care of us, and we didn't have to do anything. SquareTrade was in constant communication with us as far as like when they received it, when they were done, when it was sent off and when it got here when it was delivered. The whole process was great. It was pretty quick. It was just a few days from the time that we sent it off until the time that they sent it back.

I opened a claim with SquareTrade and it was a bumpy road, but it got done. Filing the claim was easy for the most part. I took my phone to one of their certified places that was on the list. They repaired the phone but they damaged it in the midst of repairing it. When I talked to the guy about it, he said, “Well, that’s just gonna happen.” I wasn’t happy with the answer, so I called SquareTrade. However, it happened to be right around the end of my warranty. By the time the phone was repaired and into the next week, my warranty was no longer valid. So now, it’s the warranty with the vendor that I took the phone to. But since I didn’t really wanna work with them since they pretty much told me about then, I gave SquareTrade a call. I haven’t received everything yet, but once all is squared away then I’m all good to go. Overall, the guys took care of me.

I purchased a SquareTrade warranty for my phone and I was happy in a claim I had with them. I had to mail the phone in and I was a little nervous about doing that as it was the first time I actually had to do it and I didn't know if they would get it quite that quick, but it worked out well. They sent me the label, I mailed it on a Wednesday, and they got it on Thursday morning. They did the repair on the phone and got it back in the mail the same day, so I already got it back Friday afternoon. The phone came back really fast and they did a good job. So, I was really pleased.

We bought 2 TVs and that day, we bought the extended warranty for the first time. Sam's have SquareTrade and being a Prime Plus member of Sam's, I also got an extra year. So, I got a five-year warranty. Then, one TV went blank while I was watching. There was no light or anything. I went online, got SquareTrade's phone number, and called them. They sent me a box and the packing material, and asked me to mail it back, which I did. They fixed it and they were quick. I got the TV back in a couple of days and it's been fine so far.

I was really impressed with SquareTrade. My phone was fixed and I got it back within a 24-hour turnaround. It was completely rebuilt. And everybody that I dealt with was very professional and polite. Not everybody knew exactly what they were talking about, though. Also, I had to re-send some of the documents four times. Other than that, it was really a breeze.

Ok so after about 36 hours of waiting I got an email from a gentleman on the resolution team. I talked to him and he was very helpful and although they are not able to fix or replace my Apple Watch he is going to send me a check for the amount I paid which after everything is better then what I thought I was going to be getting. Lesson learned if you buy a plan make sure in the next 8 days to contact square trade and make sure it is actually set up the way that you want it.

My SquareTrade experience went good. I had them for an HR Fitbit protection. When I bought it, I made sure that the warranty was all set up. I had a good interaction with the rep I spoke with. When I made a claim, they told me, “Just send it in.” And I did. In about a week and a half's time, I got a replacement. They sent me a new one and they mailed it back out.

They refuse to honor our warranty, stating they can't verify our purchase, regardless of the fact that I and Costco sent numerous pdfs with proof of purchase. I have spent 10 hours on the phone with SquareTrade numerous times, with Costco, researching emails, scanning credit card and Costco receipts, etc. Just to show proof of purchase and they are running out the clock, as my warranty expires in a few weeks! I bought the warranty on a different day than the product and they won't accept it. Just do a Google search on them, see BBB, class actions, etc, they have a pattern of doing this! I'm so disappointed, out money and a broken product. I wish Costco would partner with another warranty company, one which is honest, credible and treats Costco customers with respect like Costco. I love Costco, been a member for decades, but don't recommend SquareTrade warranties.

First, they just glued my broken computer back together. When that didn't last longer than a few weeks (no surprise), it took them over two weeks to do a new repair. We moved during this time, and, despite updating our address with them over the phone, they still sent the finished computer to the old address. It was returned, which they didn't even know until I told them after looking up the tracking on FedEx. They then said they'd email with an update in two business days. This "update" said, "We're working on it... we'll get back to you in two business days." Two business days later, their email said, "We're working on it... we'll get back to you in 48 hours." I have yet to receive my computer back and it's been gone for over three weeks. If they glued it again, I'll be livid.

I bought a PC monitor from Newegg and after around 2 days I started to have problems with it. Here now a month and a half later I’m completely fed up with the issues this monitor is giving me. So I call SquareTrade to file my claim and so how I can’t get it repaired or replaced because of a waiting period? I just want my money back at least. So after about a five minute conversation the Rep offered to refund my plan since “there was nothing to be done about it”. She was nice and polite about everything but still how am I supposed to get this repaired, replaced, or refunded. So if anyone is looking to buy a refurbished monitor and use SquareTrade as a warranty service, I highly recommend you don’t. It’s a waste of money and they will not be able to repair, replace, or refund anything other than the plan itself.

SquareTrade was the warranty from Target, where I bought the phone. The phone belongs to my sister. My sister’s mom started working a little bit, but it’s still acting up. And I was the one doing all the work for them and trying to get it straightened out. But there’s something wrong with the phone. She can’t receive phone calls now.

I bought the hover board was for my daughter and got SquareTrade to protect me and everything, but they didn’t really help me at all. The hover board broke down and I called SquareTrade. The process last three months and a half, and they would keep bouncing me like a ball to one place to another, and I was really tired of that. I got really upset and I started yelling at them. They told me to call certain numbers but they kept giving me the same number and I've been calling a lot of times. SquareTrade didn’t even replace it. They told me they couldn’t replace it because they don’t make it. They didn’t give me much options. They just gave me half of the price of what I paid for it. So, that’s really, really bad.

I got my cell phone from Walmart, and I wanted to get insurance on it so I got SquareTrade. Two and a half weeks ago, I called their 1-800 number and the girl filled out the paperwork. At first, she wanted me to go and get the cracked phone fixed. I said, “I would come out cheaper buying a phone versus paying somebody $85 to fix this phone, and then, it still ain’t gonna work." 'Cause a lot of times one gets their phone fixed and then the phone doesn't work. I know certain people had their phone fixed when they were cracked, and they had worse problems. She finally understood what I wanted to do and she talked to her supervisor. She was nice and really tried to help me. When she finally agreed and said, “Okay,” she told me to send her my phone. She was gonna send me a label but I never got that.

I got the warranty from SquareTrade for my phone through Walmart. I accidentally dropped the phone and broke the screen. I've spoken with SquareTrade several times over the course of a month regarding the phone. I’ve spoken with several different people, and I had experienced a couple of reps that I felt were exceptionally nice and patient. But I had a couple bad experiences from one individual. I was transferred to this person after I gave all my information to a rep. He misunderstood something that I stated to him, and I told him that it was not what I said. And then he said, “Ma’am, you got to get your act together quicker.”

I purchased my TV from Sam's club May of 2018 and my TV went out on September of 2019. Called SquareTrade to file a claim, they had to have my receipt on file so sent them the information they requested. Once received the claim process started. That is when my nightmare began. Claim was started September 15th and I just now received the replacement TV after numerous appointments being missed by the repairman as well as Best Buy. It took 4 weeks to get my TV replaced and only because the UPS man was generous enough to come back to my house after he had already attempted to deliver the tv earlier. I was talked down too, cut off, and talked over. It has been by far the worst claim experience I have ever gone through.

The warranty was for a 7-inch Samsung tablet purchased at Walmart. I filed the claim with SquareTrade and they corresponded with me via email, let me know every step of the way what was going on, and then decided to send me a check which was about $30 less but I was 200% satisfied with that. It took seven days total to get that check which was very fast. It’s an Allstate company and I'm very impressed with everything. I went with them because that’s who I use for my home and auto. It made it very easy.

I filed a claim for my son’s Xbox, and everything went good. Over the course of a couple of weeks, the Xbox started freezing up, and it was locking up. I read the blogs, and it was a common problem about the Xbox One having hard drive issues. I went online, and then a screen popped up that in order to finalize the claim, we’ll have to upload the receipt and call the number. And then I called and spoke to the gentleman on the phone, and he gave the purchase receipt from Amazon a stamp of approval. He asked if I wanna get it fixed at a certain place. He said they could find me a place, but if we have a place, it should be a licensed repair facility.

I purchased the SquareTrade protection plan from Target when I bought an Apple iPad for my son for Christmas. After 3 weeks, the iPad had a cracked screen and I filed a claim with SquareTrade. The iPad was sent back to me with a fixed screen but it no longer held a charge. After sending the iPad back 2 more times to be fixed by SquareTrade it still will not charge and I was told today that my protection plan is now expired and there is nothing that can be done for me. The brand new iPad is now worthless. I would have been better off taking it down the street to have the screen replaced by a local store and paying out of pocket. Extremely dissatisfied with this company. I am looking for another way to report them in addition to this review so that no one else has the same issue.

I’ve always had a good experience if I’ve had to use SquareTrade. I sent in a claim when the icemaker wasn't working. It wasn't producing ice. So, I shipped it, and they sent me a gift card, which was great, and then I purchased another icemaker. It was easy-peasy online. Submitting a claim was really self-explanatory. I just went through the website and entered all my information.

The product wasn’t working as it was supposed to. I tried to do the claim online, but there was an issue. It wasn’t pulling up correctly, so I had to call in. And the person on the other end was able to reconfigure the claim so that I can finalize it and send it out. If I didn't have that initial hiccup, it would have been ridiculously smooth. It took about five to six days until I received the check.

SquareTrade was offered at Costco where I purchased my Samsung Galaxy Note 8, and it seemed like a good deal at the time. I got help from somebody when I destroyed my phone last time and everything was explained really well. I was shocked to see the phone the very next day on a Saturday morning. I was expecting to wait a few days, but then I got it the very next morning at 8:00 AM. I was totally blown away by that fact. The customer rep was really helpful, friendly and didn’t make me feel dumb for breaking my phone. The experience was fantastic and the value is there. I would highly recommend it.

We got SquareTrade as our protection plan for our TV because it’s electronic and man-made, and anything can go wrong with it. I spoke to someone there and the person was professional and really detailed, and let me know the extent of the warranty and how it works. Recently, the TV just stopped working and went blank. The claim process was fine and there was no problem whatsoever.

When I had an issue with my fridge, I called Costco and set up an appointment through SquareTrade. The contractor came in and fixed the fridge. It was out of the manufacturer's warranty but it was nice to know that the appliance was covered with SquareTrade.

I purchased the SquareTrade warranty on Amazon when I purchased an item. I've also gotten several items from Sam’s Club and at Walmart, and that was the extended warranty that was offered. So far, when I'm under the impression that I had to go through SquareTrade, everything seemed to be really easy. You just go online and walk right through the steps, and then they send you an e-mail. I've called them and they sent me an e-mail link and it took me right to where I needed to go. It was very simple so I like that option. You just upload photos and receipts where it says. It’s very simple. My parents can even do it. SquareTrade even had the 1-800 number that I needed to call the manufacturer directly, so they were really helpful.

I recently filed a claim online for my vacuum. I let SquareTrade know what the problem was and instead of coming to repair it, they replaced it. All in all, I'm satisfied with their claims process.

I purchased a 4 year protection plan for a product I bought on Amazon. This item became defective in about 8 months. I attempted to make a claim for a replacement through SquareTrade and was met with an error. I then contacted them through their online customer support chat. After giving them my explanation on what was happening, I was told that they don't offer replacements on the warranty within the first year because the manufacturer warranty was still in effect.

SquareTrade popped-up on the screen and offered to me at the point. The information was all listed there. They made sure I knew it was a money back. I filed a claim for that parts that I ordered and it was handled in an instant.

When I picked up a smartwatch on eBay, I picked up SquareTrade at the same time. I was picking up an item that I wasn’t familiar with and from a seller that I didn't know so I might as well make sure I was safe. You don’t know how long electronics are gonna last and what’s gonna happen to them. It was 4 bucks, which wasn't very much, but it's as valuable as the item that you’re buying.

When I bought a blowup air bed, I had gotten SquareTrade so in case anything goes wrong, I could send it back and have it repaired. When the bed kept losing air, filing the claim for the first time was very difficult. The lady I talked to was supposed to send me an email with the information on where I needed to file the claim. She said it would be here in about a week so I waited, but it didn't come. I kept looking for it and I was told it might be in my spam, but it wasn't. She never sent anything. I called back and the operator I spoke with said that she was gonna file the claim. We did everything over the phone, which was much better.

I have a SquareTrade warranty on my laptop, which I got from the store. Recently, my laptop's screen was acting off. We rebooted it and reset it but it wasn't working so I sent it in. Then last week, I got my laptop back. The customer service team at SquareTrade was all helpful and they were making sure that I was satisfied with everything. It was fantastic.

I bought a "Hassle-Free Protection Service" from Square Trade for a collapsible cart. At first, I was given the option of a check or the item replaced and I now have been FORCED into signing the electronic affidavit for reimbursement and accepting a check that will not replace the item bought. Some warranty!! Buyer beware, NEVER buy "protection" from SQUARE TRADE.

The agent was very nice. But when I told them about the plan I was given they began to be rude to me and provoked me to become angry, and the explanation about my coverage plan was the way how they wanted it. My son's headset fell from his head on the table and right ear plastic part broke completely. You can see cables and the over the head part and ear part are unattached completely. When I called to file a claim they told me that this is accidental damage and cannot be covered. What my plan doesn't cover is intentional damage. We didn't break it and didn't cause the damage. The Square Trade doesn't want people to reimburse for poor quality products and make their coverage explanation the way how they need it. My son was listening to the entire conversation and had the same thought that I do.

Tech on phone very helpful & patient, instructions clear, & replacement was prompt. It took us longer to pick the TV than for it to arrive. 1st one was damaged, & replacement was equally prompt. New TV is very brilliant & we love it. Not so happy with UPS, who damaged the 1st TV and also left it without getting a signature, despite what the form said. 2nd UPS carrier actually brought the package to the door, however.

The power washer comes with a 2 year warranty from the manufacturer. And I am offered a 2 year warranty for purchase from SquareTrade. So my question then is what does the SquareTrade warranty offer? I asked SquareTrade. If the manufacturer goes outta business and I have a claim, I'm in luck. But if the manufacturer decides that they won't honor their warranty...an interpretation between the fox and the hen...then I'm probably outta luck cause the manufacturer is the final referee. So in effect, they will sell me a warranty with a huge probability that I could never have a claim thru SquareTrade. I get nothin' for my money. The better answer of course would be that Square Trade begins their coverage once the manufacturer warranty ends. That is fair. To charge for warranty coverage that is practically useless, not fair. Truly a ripoff.

I purchased a tv with a Costco SquareTrade warranty in August 2017 and the tv started having issues in August 2019. I submitted a claim online and provided pictures of the problem (a vertical white line in the middle of the screen). They initially denied the claim multiple times first citing burn in and then citing intentional damage. My tv does not have burn in, nor was it intentionally damaged. I had to escalate to Twitter to even get them to send a service tech out to analyze the problem. The tech wasn't even in my house for 30 seconds before confirming that I had a bad panel, no burn in and no intentional damage. My claim was finally approved. Yay! Or so I thought. They then offered me options for a replacement.

I received a repair authorization from SquareTrade. I took it to Best Buy, called SquareTrade while I was in Best Buy to discuss Best Buy indicating that a diagnostic, repair, installation and memory retrieval plan would be cheaper than requesting what was necessary for repair. I purchased the plan after having been verbally informed by a SquareTrade rep it would be covered. SquareTrade only covered the purchase of the disk and not the installation indicating it was a plan. This is bogus. The work order submitted as a copy clearly indicated diagnostic and installation. I requested a U.S. manager contact info and copy of warranty with appeals process and have not received it. I recommend getting another insurance coverage company.

I got a chair through Staples and went through SquareTrade.com. I was sitting in it and it did a loud pop. The base is coming up through it. And it kinda terrified me when I was on the chair because it just started leaning. So, I wanted to replace it. The claims process was really easy. I just followed the questions, answered them as instructed, and I submitted it. Then they gave me a voucher for the money for the chair to go get a new one from Staples.

Issue- 14 yr Square Trade customer here, who purchased 21 warranties from them, just got screwed over! Purchased BEATs Headphones from Amazon that snapped twice at the joint while putting them on. BEATS replaced within the first yr. for 1- normal wear and tear & 7- defective materials and workmanship. Square Trade refuses to reimburse or repair less than 1 yr since BEATS replacement. Both are covered in their 4 YEAR warranty! Square Trade Now tells me their warranties Don't cover ANY physical damage due to either. Ridiculous!

First occurrence debatable. Second occurrence a definite calculated and deliberate fraudulent way to get out of honoring a claim. Sent my iPad in good condition but stuck in recovery mode and it came back with dead, dented, screen cover missing and a denial that iPad was not working when arrived for repair. Same issue occurred with Beats headset previously sent in for repair last year.

The second person we talked to was able to help quickly and efficiently. The have refunded the money and we should be expecting it within the time frame listed.

Purchased a 3 year warranty for an auto dvd player. The unit stopped working and I was required to send the unit in for repair. The shipping costs were included, but after sending the unit in 3 times it still isn't fixed. Prior to the 3rd attempt I was told for sure this would be the last time I would have to send it in. Now I'm being told I'll need to send it in a fourth time. I think their goal is to keep lying and stalling, hoping that the customer will give up....Guess it's a good plan because I did. So, save your money and skip the hollow claims of this plan!

Tried to cancel a new warranty for a product that I needed to return. When I went to sign up to the website, it said to check my email to finish the process. I NEVER GOT AN EMAIL!!!! I must have clicked it 25 times and STILL NO EMAIL! I tried the chat....NO ONE ANSWERED!!!! After 20 minutes of waiting!!!! I tried the phone - A BUSY SIGNAL!!!! Consistently after 25 dials in a row. Not even voice mail to leave a message. THESE PEOPLE REALLY SUCK! I can't imagine the hassles just to file an actual claim. All I wanted is a refund of the $1.99 premium. Screw that - it's not worth of my time. STAY AWAY FROM SQUARETRADE IF YOU KNOW WHAT'S GOOD FOR YOU!

Everything went great with SquareTrade. They were excellent. My cellphone stopped working and they are now in the process of resolving it. They're sending me a new phone.

I bought a set of Bluetooth headphones and got a SquareTrade warranty on it. Then one of the headphones stopped working. I submitted a claim online and SquareTrade gave us three options. Option one was they would give us 15.65. Option two was to send the headphones back and have them worked on. Option three was for SquareTrade to go looking for another set and we picked that option. But they had never come back with anything. Instead, they refunded us the money we spent on the headphones. We got the full value of the headphones minus the insurance.

I filed a claim for a pair of Beats headphones and was immediately directed to Apple. When Apple informed me they were out of warranty, I contacted SquareTrade AGAIN. The only issue was a replacement for a cable that was broken. After a month and 5 calls later they finally approved the claim, but have told me that I no longer have any coverage for the Beats. This is not what my understanding was when I purchased the warranty and will not purchase from SquareTrade again.

Internet Problem. The tech walked me through the fix and it worked flawlessly. He was patient and knowledgeable. This is the second time I've had this problem. The first time the tech had me reset my computer, that was an experience I haven't fully recovered from yet. This last time the tech said there was no need to reset my computer and he solved the problem very simply. I am thankful for his knowledge and the quick fix.

The first time HDMI stop working, about two years ago, SquareTrade help me get a repair through LG. I had the same problem this time, They helped me check the cable and reset the tv to factory setting. Nothing worked, they are replacing the LG TV. What more could anyone ask for.

iPhone 7 with broken audio. The people at SquareTrade were knowledgeable and helpful. They offered steps to take to more fully diagnose the problem with the phone. When it became clear that it was a hardware issue, they provided me with a claim and referred me to a Battery Plus/Fix-It shop for repair. So far, so good. The people at Battery Plus, however, were not knowledgeable, not helpful, and certainly not professional. They declined to fix the phone despite clear evidence that it was a hardware issue. They told me to go to the Apple Genius Bar. I told them that we already had, that Apple had confirmed it's hardware. They still continued to insist it's software. After being treated like an idiot, I left. It now remains to get a referral to someplace with employees who give a damn.

I was promised an actual replacement for the broken shredder; however, after alleging there wasn't one available, your agent merely sent me a check for $29.95, NOT nearly enough to buy a replacement ($59.95)! I got the shredder at Staples and I'm positive they still have them available. You simply took the cheapest way out!

The process went smoothly but I was not happy with the replacement TV. I wasn't offered any choices for the replacement. Only one TV was offered and it was a situation of Take it or Leave it. It was not a TV I would have purchased, however, I will use Square Trade on my next TV purchase.

I have no problems with SDobs. She was wonderful and more. The review I gave was based on the higher management. After SDobs talked to the higher management, it was decided that my daughter could get a replacement tablet. That night I was sent an email saying everything was approved for a tablet. Then less than 2 hours I was sent another email saying they could not find a replacement tablet. It would have been nice if upper management would have waited a few days before they decided this. Another replacement could have came in within a few days, but instead I get an email that same night saying they did not have a replacement.

We damaged the phone when we tried to open it & after that we could not get the plug in the side to charge it. The instruction said to open the phone to transfer #s from the old phone. After damaging it I called ** & they explained that we could simply punch in the #s by hand. It should say that in the instructions to avoid breakage of other phones since the area offering entry to the back is poorly engineered.

I purchased a 32" Samsung TV through Sam's Club in January 2018 and a 2-year warranty through SquareTrade. 2 days ago the screen on the TV started to have vertical line throughout the whole screen. We waited one more day and then contacted the SquareTrade Inc. company. They told us to take 3 pictures of the screen as well as a picture of our receipt. 2 days after sending the pictures, they denied our claim stating that we physically damaged the TV. There is no physical damage to the screen. How can an experienced technician determine from three small pictures, what the real problem is? Moreover, the manager denied to connect us to the TV department when we requested. She quickly tried to refund the warranty money, so they are not responsible for anything anymore.

I purchased a refurbished laptop last year, and decided to spend the extra money for a SquareTrade warranty. After about 6 months I had to reinstall the operating system on the laptop, then 2 months later it completely died. I had it analyzed and discovered that I was looking at a $600 repair. So I contacted SquareTrade to make good on my warranty. They sent a box, a shipping label, kept me informed along each step of the way, and sent it back. The whole process took about 10 days, but I am typing this review on my working laptop, and am very pleased with the result. The extra money I spent on getting a SquareTrade warranty was well worth it and I am a happy customer.

Computer froze. The tech was very patient with me and I trusted him. I can't say that about many telephone techs. I gave control of my computer to him and he did what he did and it's worked fine ever since. He is a valuable to SquareTrade....Give him a raise.

Very pleasant experience. Professional personnel. Took great care in handling my problems. Very fast and prompt answers with all their emails. Very fast claim, check was mailed to me immediately. Recommend them to everyone. Bought a new printer, got a new warranty on it from Square Trade immediately.

TV backlight stopped working. I spoke with your repair department. They said it had to go to a repair shop. I'm disabled and do nothing. Reason I purchased ins. when I need help I have to pay someone to help. Getting tv down, out and replaced cost me $80. To take tv to repair and pick up and back was estimated at 200$. With no guarantee or help again later. Thank you. No picture of blank tv.

I have old computers, and they did not work with the claim process. It took me over an hour on the phone to get to an alternative process, and then there were barriers to my sending an image of the original receipt. It was extremely time-consuming for a small refund.

The process to start the claim was fairly easy, though in my case I could not start the claim online, I had to call and speak with a rep. The reps were polite and professional every time I called, assuring me they would take care of it. The 2nd to last time I spoke with a rep was to be sent the instructions to troubleshoot, before sending in for repair (I had a bad charging port and the phone would not charge using a cable), was to factory reset the phone. I did so, but still would not charge. On the last call, explaining that factory reset made no difference, the phone claim was approved. Arrangements were made to send the phone using a label provided by SquareTrade - easy.

I purchased a warranty from SquareTrade for a pair of wireless headphones. They're supposed to pair together through Bluetooth, and they stopped pairing. Then, one of them stopped working. SquareTrade's claim process was a pain in the butt. I ended up having to call them and speak with somebody. I was using the messaging platform, and the guy I was talking to acted like he didn’t know what he was doing. He was confused. Then he told me to hang on a second. It took a while, so I asked, “Are you still there?” He told me he was and then he ended the chat in the middle of the process. So, I had to do the whole process again. I sent an email about that saying that it was a joke. I got it all straightened up now, and they sent me a check.

This issue was resolved after numerous calls, they will send me a replacement tv.

I purchased protection from SquareTrade for three phones. When my daughter's phone broke, it was pretty easy to make a claim for it online. I sent the phone out and by the next day, I had a gift card to go buy her a new one, so it was super fast. I had another protection plan that didn't work out as planned though.

I have a printer covered by SquareTrade, and we settled a claim that I called in. It wasn’t working properly, and I called them directly on the phone. They did the diagnostics and it was determined that it was better to pay it off instead of trying to fix it.

Advertise same day fix but waiting game on claims status and fix. Very frustrating. I have always used SquareTrade when purchasing my phones or electronics and usually they are very good. I usually have gotten the plan that doesn't cover drops and spills and they have usually been really good about it even though their customer service has been a little frustrating more lately. But usually they would do my claim in one day and either send me a new phone or got it fixed somehow fast.

We’ve got two or three items on a protection plan and we got a Bose audio speaker system that we’ve got the claim pulled on. This is our first time for a claim and everything is good as far as SquareTrade goes. I'm just making sure my son has got everything together before we ship and send back the item.

Square Trade sent me to Apple to get my phone fixed and they covered the cost in full. Their customer service department called me and was very nice and generous and apologized for the uncharacteristically complicated experience. In business, everyone can have an off day. I am very satisfied with Square Trade and can recommend them without any reservation.

I dropped my phone and my screen cracked. And every time I swipe to the left or right, or up and down, I kept my finger on the screen. I filed a claim to SquareTrade but I haven’t sent in my phone in yet. I’m waiting ’til this claim goes before I send it in. Having this extended warranty is good.

I brought a drone in 2018 @ the local Sam's club, I was told that the 3 year warranty would cover anything that happen to the drone. When I told the rep it hit a fence right away she said it wasn't covered under the plan I purchased so it wasn't covered, told her I wasn't offered any other plan and was told that anything would be covered. Am I to cover the price of repairs myself because I was told by the people that seek your warranty I would be. Make available ALL your warranties at the time of purchase. Not going back on your word later!

If someone pays for your service, you should HONOR it regardless of timeframe! I purchased this warranty, did not realize it could not be used within 30 days. I tried to file a claim and was advised to contact the manufacturer. I did that...did not get in touch with anyone. I bought the item in April, here it is September and I still have not been able to get in touch with the manufacturer and you guys wouldn't help me!? What kind of * is that!? Issues started happening in April when I purchased the item, I wait 5 months after purchase date because I am trying to contact the manufacturer, therefore the issue shouldn't have been counted as being within the 30 day timeframe that you guys don't cover! If you guys aren't going to cover then why even offer it?! I will never use you guys again and I will make sure all my friends and family cancel their warranties with y'all.

SquareTrade didn't give me any trouble. They sent me a new phone and I sent my broken phone back to them so it was a really good gig. It was really easy. I just have to pay out of pocket to get a new one. I have a lot more questions and I thought I'd get a call from one of them. I also never got anything back stating whether they received my phone or not. But I'm really happy with everything the way it went. I would recommend them.

I’m glad that I got the warranty because SquareTrade did pay for the phone and I did get the check the other day. However, I didn't like the idea that I paid for a two-year warranty, and now, the warranty is no good. If I get another phone, I’d have to buy another warranty. I thought if I get another phone, I’ll go to Wal-Mart and get the same phone, and I’d still have the warranty. They didn't even pay the tax on the thing. I paid 149, plus tax, plus the warranty on it. I asked, “Will you repair the screen?” When they looked it up, they said, “No, it’s not worth it.” I was hoping that I could’ve kept the phone ‘cause I like it.

While the agents were polite, this took FAR more time than necessary to try and resolve. I dropped my laptop and it caught fire about 2 years after purchase, and well within the 3 year warranty I had bought. And they kept going back and forth on the serial number (which I had provided them post drop and burn, and which they did not have before). I sent them pictures. I sent them emails. I spoke on the phone with them. They said they called back and left messages. They might have called back, as I had 2 missed calls from unknown numbers, but no messages. It seems impossible to sort out this. At this stage, if they cannot resolve, my options are to either sue or elevate to the District Attorneys office in my state for insurance fraud. What a waste of my time. AVOID this company at all costs.

I started my claim on July 8th. I was told I would receive a call back within 48 hours. No call, no email. I called back and they told me I would receive a call back from a supervisor by end of day. I was told my replacement was on the way FINALLY on the 27th of August. No shipping information, no phone. On the 5th of September I was told I would receive a call back in 48 hours. No call on Saturday so I called. I was told that the department who was charged with handling my case was closed on the weekend and that I would receive a call on Monday the 9th of September. I called on Monday the 9th and was told I would receive a call within two hours. 7 hours passed and I called back and was told I had to wait until the end of day at which point I would receive an email with an update. I was then transferred to a supervisor who told me it would be another 48 hours. Not fun being lied to over and over again.

I wanted the added security and SquareTrade was offered by the retailer. I've made claims and they've been great to take care them. A lot of communication has been through email, and I've been able to get my point across that way.

I just tried to get my phone repaired locally as was available in the past. I am now told that I will need to shut off my find my iPhone service and mail it in. The cost of the repair locally is the same price as the deductible that SquareTrade is charging. Very inconvenient to be without a phone for days and not save any money with the plan. This might be okay for a new phone but once the initial pricing on a repair drops, the screen replacement is no longer a good option.

I bought a SquareTrade warranty at Walmart for my 55-inch TCL television. When the TV wouldn’t turn on, I called SquareTrade and I was on the phone with them for quite a bit. The people on the phone were helpful and very polite, but they didn’t actually do anything to help me. SquareTrade didn’t protect me at all and it just didn’t work. It was useless and a waste of my money.

It's cost-effective to have insurance on things. At Staples, we were given a little folder for SquareTrade and the rep told us to go online if we wanted to purchase it, so that's what I did. The website was pretty easy to use for me. Our office chair gave out and I made the wrong choice with my claim with SquareTrade. I told them that I wanted the Staples store credit so we could get another one. But it's about 110-mile round trip to a Staple store and we haven't been able to make it there.

I purchased SquareTrade in Costco so that if anything happens, I have a warranty that would cover for it. SquareTrade was the only one I could get from Costco. They have brochures there and I ended up knowing the details. So far, I've made two claims. Both were for HP laptops and both experiences were good. First time, they were able to refund me because they were unable to fix it. And second time last week, they were able to fix the problem. I like their reps' honesty and they do whatever they say.

I have SquareTrade plan on my laptop. Staples suggested it so I went with it. The screen started flickering and going red. It wasn’t right. Staples helped me through filing the claim at their office. Their service tech, the manager, called on my behalf and I was sitting there. It took almost an hour on the phone back and forth with several different people. But in the end, it all worked out, and SquareTrade approved my claim and fixed my computer. I was satisfied. They did a really good job. Having an extended warranty is valuable, ‘cause I have an older computer and they fixed it for free. I paid for the service, for the protection, and whether having a new computer or an old computer, it’s well worth it. And right now, I have to wait till I get paid again so I can go back with SquareTrade and my protection plan. I would recommend them to anybody.

I purchased a protection plan for the little iPad for my grandsons. It quit working and I spent a long time on the telephone with SquareTrade. I went to HSN ‘cause that’s where I bought it from, and then I had to get another phone number. But the iPad was mailed in, then it was sent right back a couple days later and it seems to work fine. I was very satisfied.

Updating to 3 stars since in the end SquareTrade is providing a reimbursement of the watch because they couldn't repair it (said nothing was wrong although Garmin support said otherwise) and had no replacement option. Ultimately, the resolution is acceptable although it required escalating the issue through consumer assistance services because calling SquareTrade was no help and they were not offering anything other a 2nd repair attempt.

Filing my claims to SquareTrade has been fairly easy. However, I called one time thinking that the labels would be shipped to me. Instead, I had to go and print them out. That was kinda difficult 'cause I was at work and my work won't allow me access to do that. Also, when I called back to have them re-email the labels, I found that SquareTrade didn't file the claim like they were supposed to on one of the phones. I had filed two claims but then they only filed one. When I called back, they then got the other claim in. It's been great with SquareTrade so far.

I was contacted very quickly by the company who did offer a satisfactory resolution. I appreciate their attention and consideration. I wish the warranty process had been a little clearer and better outlined in general, but their effort to remedy the situation goes a long way.

I purchased several Squaretrade policies earlier this year, and I need to file a claim. I've been trying for the last 24hrs to start the claims process from their website and I keep getting error messages or blank pages. I've also tried their phone number, but get a busy signal. Not sure what's going on, but I've paid for a service and cannot get ahold of anyone in the organization to use this service, wondering if I got ripped off....either way this is a terrible 1st impression.

We have an online catalog that we can go in through and shop, and SquareTrade is their main warranty company. Anything I’ve purchased within the last few years is under the manufacturer’s warranty which covers up to three years. After that, SquareTrade covers it for a year more. I have a lot of products on warranty with them, but the stuff I have has always been covered under the manufacturer’s warranty. Still, I keep them because it’s offered to us when we purchase and I'd pay a dollar a month more than what I would if I was to purchase something outright. The website is also easy to use, but I do things over the phone because it’s a lot easier. Everything has always been fast and easy.

I have SquareTrade warranty for a laptop and for a phone. The phone I purchased directly through SquareTrade. The laptop had a plan with it through a store. I set up the service online, and it was pretty simple. Doing the claims is also relatively easy to do. My laptop must’ve fell at one point. Somebody might’ve accidentally knocked it over and the screen slightly cracked. It started being a little glitchy after it. So, I figured since I have the plan, I’ll take care of it.

July 24, 2019. I bought a plan for my Panasonic cordless phone set of 5 hand pieces. After a couple of years, several of the phones had failed so I made a claim. Every time I sent in the claim number and the receipt they would kick back an email saying they needed a better receipt. So, I would send a different version and it would get kicked back. I did this six times even with a screenshot of my order and they still declined my claim. I spent over 3 hours dealing with this. Between me searching every possible place on my computer and phone calls. Next, I got Amazon to talk to them and send ST a receipt. ST denied it as well. Even Amazon told me they had never seen this. All this over a $100 phone. So, I'll NEVER use SquareTrade again! In conclusion, if you buy a plane from ST you have been warned! NOTICE IN UPPER RIGHT CORNER OF MY SCREENSHOT THE AMOUNT OF EMAIL I SENT TO DEAL WITH ST.

I work for the state of Ohio which uses a program called Purchasing Power. Through that program, you can add warranty on certain products so that’s what I did. I bought an Xbox 360 at Christmas time which got damaged. The HDMI port was messed up so I did a claim online and sent it in. SquareTrade sent it back telling me that it was fixed, but when I went to plug it up and use it, I was still having the exact same issue. They asked me if I tried to go on different TVs and if I changed the HDMI cord, which I did. I have five or six different HDMI cords ‘cause I have other game systems in the house. I tried them on all the smart TVs and it just didn’t work. They told me that there was nothing they could do.

Filing a claim with SquareTrade for a printer was very difficult for me. I had to go to the library and fax something over. And then, the guy that told me I had to fax it didn't tell me what information I had to put on it. So when it got there, nobody knew what it was. And so, when I called back three days later, they were like, "Well, we don't have it. You're gonna have to submit it again." So I had to go back to the library and do all that crap again, then waited another 24 hours, and then called them back and got it all set up. It was a drawn out and annoying process for me.

SquareTrade protection plan was offered when I purchased my Fitbit. Then my Fitbit fell apart so I filed a claim over the phone and the interactions I had were easy and painless. I ended up paying $25 and SquareTrade replaced it. I'm satisfied and I would recommend them.

My husband contacted this company about 4 weeks ago about fixing his automotive scanner. The gave him the run around. They asked us to find a place that fixes his scanner. We ran around looking for a place that would. No luck. We called them back to tell them that there is no one local to fix the scanner. They said get letters saying that the computer repair place wont fix it. We did. Then they wanted us to send the scanner off. We did... Now after 6 days they have said they are sending back and gave us the tracking number. When tracking number was checked. It was the same one we gave them. When I called them back, they said they aren't sending it back, that we will be receiving an email on what to do on the next step by the end of the day. And they wont be sending it back. I will be back to update my review if and when they do help out.

I bought my Vizio 65 inch TV November 2016. The TV already glitching and sometimes turns off. I call Costco Technical support, asked me to reset the TV and I did. Nothing resolve the problem. 2019 around January called SquareTrade and asked me to reset also the TV. It didn’t fix the problem. July and August 2019 I called SquareTrade again and the Tech support said, "Reset the TV again" and the funny thing he told me I should be the one to diagnose before they can send the Technician! I’m not the Technician, they should be the one doing the diagnosis?!??

A part of my laptop had broken and needed to get worked on. I filed the claim to SquareTrade over the phone and there was a misunderstanding with the representative that I spoke to. It wasn’t clear that I was supposed to print off the shipping label and package the product myself to send it back. I only realized that a week later. I understood that they would send a package with a label on it and I have to put the laptop in the package and send it to them. Other than that, the guy was extremely helpful and I felt pretty good at the end of that phone call.

I have used SquareTrade for years on multiple products and always found them to be prompt and efficient in the past. This is not the case on my recent service request for my IPhone. I sent the phone in on Thursday and it was received by SquareTrade on Friday. Friday I received an e-mail stating the phone had been received, repaired, and shipped back to me. Five minutes later I get an e-mail that the process was 75% completed, and the phone was being serviced. So did it ship, or is it being worked on? I expected the phone to be delivered Saturday. I called back Saturday, Sunday, Monday, and then on Tuesday with each call and chat ending in complete frustration at being told they still don’t have tracking information and someone will be getting back to me within 24 hours. By Tuesday morning, the poor service responses are wearing me thin.

Brought the warranty from Staples. Sent in our 2 year old alienware high tech gaming computer for repair after having it for a month they say they are waiting for a graphic card to come in, but they will refund our warranty money we paid because it exceeded the time they promised to fix. A couple days later they say they can’t fix the computer and will be sending out a check for 499.99 as a replacement. Of course we say no! We want our 2500.00 back to get another company to look at a decide if we want to repair. They still won't send us back our computer and by the way we never received the check for the warranty either. Getting the BBB involved. They now won’t even answer our call.

I bought a SquareTrade protection plan for my laptop from the store and when I filed a claim, I was told to go through the manufacturer of the laptop. When I did that, they pointed me back to SquareTrade. I was back and forth with the manufacturer for about a day, and then SquareTrade handled it the next business day. They thought it was still under the manufacturer’s warranty but it wasn’t because it was a refurbished laptop. They reimbursed me for it. The customer service team at SquareTrade was friendly and they handled it quickly once I told them that the manufacturer wasn't of help.

I had a claim with SquareTrade for my office desk fan and it went weirdly. The customer service reps said one thing and then completely another. The rep wanted to handle the claim by replacing the fan that I told him that I needed to have replaced, but instead, I got a check mailed which I didn't expect. They claimed that they had emailed to me and said there will be a replacement but I don't know why they did that. I take it that they want to get rid of the customer more likely. Still, it all happened within a week and it was fast enough for me.

I am truly disappointed as to the competence of SquareTrade's ability to assess an Electrical/Mechanical Failure with a TV. They said it was cracked. There is no crack in my TV. The TV has been in my possession the entire time. I turned it on and it was like this. I have not dropped it. It has not been damaged in any way, shape or form while in my possession. This is absolutely unacceptable. I have been a Costco member for 16 years and never in my entire time as a Costco Member have I come across the incompetence of SquareTrade. Every person I spoke with (5 to be exact) asked me if there was accidental damage to my TV, and each time I said NO.

I purchased a Vizio TV Aug 23 of 2018 from Walmart. It started having issues turning on repeatedly the beginning of the this month. So I called the number on my protection plan pack. They told me to deal with Vizio, which temporarily solved and created more issues with the TV. I was told to put it on eco mode. Made it so it was unable to turn on in the morning. Then I was told to do a soft reset. Still had same two issues on eco or quick start mode. Called again. Was told to try unplugging it at night which worked for awhile, but then on the 23rd when I plugged it in to turn it on it was a dark screen that started randomly showed store demo mode at top of screen today, they had only helped me cause more issues. When I called to see if my options they said I still had to deal with the manufacturer, even though I have a three year plan. Which I was told ended after first year.

I bought a warranty on my phone I got from Amazon. After a year people couldn't hear me. Screen would freeze until I restarted the phone. I filed a claim and was told to do factory reset. This didn't fix the problem. Then they told me to take it to a jack leg local place and see if they could fix it. I would have to pay the first $99. Don't know what I would have to do next. I'm done with SquareTrade. Never again.

My laptop screen was broken and so my parents filed a claim to SquareTrade. We just sent the laptop in and it was fixed. It's working fine now. Having a protection plan helps with the screen so it's pretty valuable.

I got SquareTrade through the store I got my device from and somehow, liquid got inside of the laptop and it was glitching out. So I decided to send it back, see if they could fix it, and they did. I just filed the claim online and I also got all my information from the emails. It was pretty fast and easy. The warranty is very valuable and the claim was great. I can't imagine what I would've done if I didn't have it covered. I got my laptop faster than I thought I would get it back and so far, it works fine.

I paid $119 dollars for SquareTrade insurance on my new smart phone. It covers the phone for only two years, and I learned the hard way that it really doesn’t cover much. I dropped my phone and the screen shattered, SquareTrade charges an $85 deductible before they will cover the rest of the new screen cost. That is hardly worth it when to replace the screen on my own would’ve cost less the $204 I paid altogether for the instance. I would’ve saved more money by being uninsured! Read the fine print and say no to SquareTrade as a phone insurance!

We bought the warranty from the store at the same time that we bought the furniture. We had a claim for the office chair and SquareTrade took care of it, and it was really not a problem. We uploaded a couple of pictures and they saw what the damage was and paid us the equivalent to what we thought we would need to be reimbursed. Based on how the claim went, I wouldn’t shy away from a SquareTrade warranty for an electronic device.

Filed claim for failing battery as covered under warranty. Was asked if the phone had a cracked screen. I answer that it did since it had a small crack from early screen protector. SquareTrade then stated that the cracked screen voided my warranty and claim.

My daughter dropped the iPhone 8 and she got it wet. I submitted a claim with SquareTrade and the process was easy. I did it online and I found out what my options were to get it repaired. I got it repaired then I got the receipt, did the paperwork, and submitted it online. After that, I got a notification that it was approved then I received my reimbursement in about a week and a half. There was no problem at all, so I liked their process.

When I got a new iPhone 10R, I bought a warranty for it from my cell carrier, **. They use SquareTrade for the warranties, and I was assigned a warranty number. As it turned out, a friend dropped my phone not ten days later, and I called SquareTrade to see what I would have to do to file a claim. After a 48 MINUTE wait on hold, I gave all of my information to a young lady who seemed to be having problems understanding my questions.

My dad got our entire family an iPhone protection plan from Costco. Then this past month, I used it to replace a cracked screen. The claims process was a little bit difficult at first because we had to call multiple times. But everyone we talked to was really nice. They were helpful and had no qualms at all. We had to pay out-of-pocket initially but we got refunded in the end.

I had a Vizio TV that wasn’t functioning right that I purchased from Sam’s. It would get little lines running across it and then it would just completely go to a black screen. I called Vizio first and that warranty had expired. So, they told me to call SquareTrade. They had me to do some stuff one time and I’d done that, and it worked for about a week and then it came back. Last time, another guy had me do a couple of more things over the phone. He had me unplug it and push the reset button and unhook it from everything, and then push the reset button. Currently, it’s still working. He said if it happened again to call back because they're gonna have to send someone out or it could be the DirecTV box.