Allstate Protection Plans Reviews

I spoke with Monique this morning and we have come to a fair and equitable resolution. I do appreciate them reaching out and making it right. As a support manager, I know things go sideways sometimes and it's a tough phone call to make. At the end of the day I am happy and will keep my other two warranties with them

So you have to click on the blue link on the left side of the screen to get to the menu where you can cancel. I still feel like all of this could have been avoided with a clearer website design or an published email to make contact, but I retract the rest of my objections.

No choices for a replacement TV. I had one and only one choice of a replacement 75" TV of an off brand not that you would go out to buy yourself. If they are going to replace an expensive TV offer some choice of known brands. Very disappointed with the process to replace a good TV with a questionable TV that was offered.

I purchased a couple of tablets through Walmart on Black Friday for a Christmas present for my kids and got the SquareTrade warranty for it. I filed one claim and I’m getting ready to have to file another one because the keyboards went out on two of the tablets. I was supposed to contact the person that made the tablet and I tried to call the wrong one. I just called SquareTrade and the lady did everything with me on the phone. She didn’t make me send the tablet back and said I could just keep it and they still reimbursed me the whole amount. That way, I could go buy another one. I would tell people to get SquareTrade.

I am clumsy and thought it would be best to spend the extra 40 bucks on a warranty. I got SquareTrade and the process when making a claim was okay. However, the first individual that I spoke with, I don't know if they misunderstood. It was an Apple Watch. They told me to take it to the Apple Store to see if they would repair it, even though I explained that it wasn't a manufacturer's issue. It was incidental. So, before they would even process a claim, they asked me to do that first, so it was a little inconvenient.

While I am not sure who Lisa is, I am glad they worked with me to resolve. Disappointed that they will not acknowledge their new policy of not refunding taxes is New as it is in disclaimer on new policies yet was nowhere in my year old contract. But I will (have already purchased a policy on re-placement) use them again. Just leery with their inability to admit their error in not sending back taxes from start on policies that covered them. And question how many others may just accept when they show them disclaimer from new policy (I kept copy of my original).

When I mailed in a DS, a part of my Switch, I explained that during use the joysticks stopped working and days later my screen just froze and in the initial call I was told that should be a repairable problem. After mailing it in a few days later we received an email that it could not be repaired because of accidental damages. When I called for further explanation no one was able to explain what the technicians found to deem it accidental. I again advised it was not dropped. It was in my hands and stopped working. No help. I asked for someone offering help and was told by Tash there was no one beyond her who could help. Please never send these people one red cent because it's a total rip off. I will never purchase an extended warranty AGAIN.

SquareTrade doesn't honor their warranty. I bought a TV from Target in March of 2018 so I got the SquareTrade warranty. I never had to try to use it until the end of last month when I kept getting a runaround from them. They covered electronic malfunctions. I had an electronic malfunction and the people on the phone were very rude and didn’t know what was going on. I sent them a picture of my problem and said, “Hey, it looks like it’s an image burn-in, but it’s not” because image retention would not be covered. So, I said, “Do I need to show you proof that it’s not?” They said, “No, we understand” and that they would get back to me in 48 hours, but they never did.

It’d be worth it to add SquareTrade warranty when you buy stuffs if you haven’t done it. I bought something from Walmart and then they added SquareTrade warranty onto my kid’s DVD player. I've used SquareTrade for many years, for five years. I've bought the warranties for DVD players. I think that they always had them, for Walmart. I just filed a "stops working". The player was clicking and the warranty is easy to use. There's no hassle. You can send it in or not. You have options. I just went out and bought a new one with the check that SquareTrade sent out from the cost of the other one. You can either find one similar and they'll ship it out. I had to pay a few extra dollars, but it's been years, so things change. It works good and the process is all done online. So, it's pretty easy and self-explanatory.

Unacceptable Repair. Note 8. I sent my phone in for repair and received it back quickly. The back was kind of bubbled and it started cracking about a month or two later. Then the mic stopped working. Too late to do anything further according to Square Trade.

I understand the reason for some troubleshooting to find the problem, but when you call back with the same problem it should be obvious that a repair needs to scheduled. After calling every day for 5 days with the same problem you shouldn't have to perform another test. I think the information from the phone call is not being used on follow up calls. Also the repairman was overbooked for the day I scheduled and had to reschedule for the next day. Something I think Square Trade should be aware of. In the end the problem was resolved by the repairman.

My 3 year old son accidentally stepped on my Chromebook and shattered the inside part of the screen. Thank goodness for my accidental damage warranty! I was able to send out my laptop via prepaid FedEx label, and from the time I mailed it to the time I got it back was about a week and a half (this was with Christmas and New Years in between too! So several days of no mail). The laptop came back in excellent shape and I’m super happy with the value of the warranty I purchased and the process/time to get it repaired.

We had a few hiccups in the beginning between the manufacturer and Square Trade. Had to make a few calls to figure out who was in charge of repair but when we talked to Square Trade the second time the transaction was super easy with no runaround. Our remote was repaired and returned quickly!

I bought a laptop from Costco, and the screen got black after a year and a half, send to SquareTrade (Lawrenceville, Ga) the replacement screen was not put properly, front sleeves are buckle up it's some unprofessional who repair my laptop. The back cover was not properly fit. I don't suggest anyone laptop issue SquareTrade from Costco is not professional services. If you have to send Lawrenceville, GA talk a lot of photos, hold proof, Costco's help desk services were also not answered. If you were buying a laptop, please purchase an extra manufacture warranty, not SquareTrade.

I got a 10-year warranty for the chair. The chair is almost two years old and a seam on it started coming apart. The bottom cushion where the seam is started breaking apart. Sometimes, if you send a defective product back, it costs more than its worth. If I have to send the cushion back in for them, I gotta take the chair apart. It was a pain putting it together. But the process was good. I called up SquareTrade and told them what was going on. The rep processed the claim and gave me a partial credit to have the chair fixed or to buy a new one. I've also used SquareTrade before, and I've never had any problems.

Everything went good with SquareTrade. I was happy with how they handled my claim for LG Stylo 5. I cracked the screen really bad and they decided to give me my money back. Their reps did everything that I needed them to do, and they were very nice and very helpful.

I was more than pleased with my claim through Square Trade. Everyone was very pleasant to deal with and got me taken care of within 30mins. Had to do a few troubleshooting steps since my claim was on a tv. After those questions they had a tv shipped out before the day was up. Had the new tv in my house in 6 days.

This was my first experience with SquareTrade. I put the warranty on my inflatable Santa for my yard. It had a hole. I went online to file a claim and the same day they got back to me and sent me a check just a couple days later to replace mine! It was hassle free and fast! They kept me informed on each step!! Will definitely be using again!

I always protect my electronics or sporting goods with Square Trade. So far I have never been let down. If there is any problem, square trade always has my goods protected. The best service every time.

My experience with SquareTrade quick. They referred me to the factory because the microwave was still under factory warranty. They told me of my options. They explained to me what the first course of action was and gave me the information to connect to the manufacturer so that I could get it taken care of. We took it back to Sam's and they replaced it. SquareTrade couldn't take care of the problem because it wasn't in their ball field to take care of, but they sent me to the person that could take care of it. That's a plus.

I got the insurance for my Nintendo Switch. When the moving pad on the right Joy-Con wasn't moving, putting forth the claim was a little difficult. There were so many parts we had to do. We went through Nintendo first, and that took a lot of time. And then they needed proof. But they gave us the outcome that they couldn’t do anything. So then we had to go back to SquareTrade. The back-and-forth was very difficult. My mom was handling most of the insurance stuff, but from what she told me, the first person she talked to wasn’t very helpful. But when she tried again, the people in charge of the Spanish help were a lot more helpful. We’re gonna send it back to SquareTrade, and then they’re going to do their own claims process. Because from what Nintendo determined was that it was either basic wear and tear, so they couldn’t do anything on their end.

When my air fryer was not heating up, filing the claim with SquareTrade was easy and quick. I purchased it through Walmart and I was able to do everything through the same app. The claim took me 10 minutes and SquareTrade answered me by two hours. They reimbursed me. Everything was super great.

Juice got spilled on my Nintendo Switch and it broke. I tried to put in the claim online to SquareTrade for that but I couldn't figure it out, so I called the number on my receipt. The person who answered helped me through the process and helped me get everything ready to print out the receipt or print out the tag. I also had to go print out a shipping label so I can get it sent in. All in all, I was helped through all the process I didn't understand.

Kristopher, from the resolution team reached out to me twice today to catch me at my earliest convenience. He ensured me that the way I was treated was a reflection of Squaretrade's true values, and offered to update the status of my claim. I was very happy to hear this. There was an email right away in my inbox asking for confirmation. I think the bad experience I had may have been due to the inexperience of the call center employees. Based on the follow up, my dissatisfaction has gone away. The management at this company have good professionalism.

DON’T USE SQUARE TRADE TO INSURE YOU EXPENSIVE ELECTRONICS, WILL DO ANYTHING NOT TO COVER REPAIR/REPLACEMENT COST. I have used square trade in the past to insure small products, and if I had had an issue it works well, in some cases I didn’t even have to send in the item. But I purchased a used Macbook pro on Ebay about 8 months ago ONLY BECAUSE I had confidence there Square trades insurance program would support me if I had any issues…. Man was I wrong.

Contacted Square Trade to work out warranty that I purchased. Was told my claim was my fault that the item was damaged and that they couldn't replace item/honor my warranty. Even after I had a letter from the product's company stating that the type of damage done was common. The original company said they would of happily replaced my item if it was under a year from purchase. But that the extended warranty provider should honor my claim. Waste of time and money buying a warranty that doesn't work. I feel square trade is scamming people from their money $1 at a time.

My TV stopped working, so I filed a report, and the rep walked me through a process. The TV was rebooting, and getting rid of any charge, resetting the programming, adjusting switches, and it worked. I was very, very satisfied with the process. My TV didn’t have to go to the shop, and I’m tickled pink that it is working.

I needed an extended warranty on a Samsung washer and I got SquareTrade. The reps at the store didn't explain the warranty for me. I suggest they go into more detail to let me know what would and would not be covered under the warranty. Filing the claim was easy though. Their reps were very informative and very nice, great customer service. I also had a good experience with Samsung's customer service. The tech came out to submit the recall paperwork. Now, I'm just waiting on someone to call to schedule an appointment and come back out to install.

I purchased a Kindle ereader. Also purchased a warranty to protect it. Now after not receiving it I canceled it. That was December 14, 2019. I have not received my refund. I've written emails called to no avail. Only getting same bs response. I'm so done. If we don't pay our bills they threaten us. What do we do when they don't return our money?

Purchased an outdoor patio heather from Sams Club with 3-year extended warranty provided by SquareTrade. While it took several weeks to prove to SquareTrade that I had indeed purchased a warranty. Their first recommendation was to ship it via UPS or transport to a local repair show - this is a 200lb 10ft tall heater - therefore UPS was not an option. Then called Sams Club to see if they could recommend a local repair shop - Sams club discontinued the product 2 years back and suggested I use Google to find a local repair shop. Latest suggestion is to get a local repair shop to write an e-mail announcing that the product can't be repaired - then Square Trade will consider a reimbursement - challenge is this is a unique product that local stores know nothing about and there's no revenue for them to write an e-mail.

I bought a television set at Costco back in 2016 and I was given a SquareTrade plan. The TV went on a blink but I forgot I had the warranty. I called up and they said I still have it. Everything was handled well. It was great talking to the technician and the process took no time. They called me on the phone and told me what to do. They told me to do certain things with my remote control and the TV set itself. I did that. I took the pictures and sent them in, and in a matter of a couple of days, they responded back. They said I was entitled to a claim, so it was good. They sent me out a check.

I got in contact with SquareTrade because I have a problem with one of the devices I got. However, as it was still under the manufacturer's warranty, their reps told me that it was better if I contact the manufacturer because if something happens after the manufacturer warranty, my policy would still be active. They also gave me information I needed to submit to the manufacturer.

Submitting a claim was pretty simple. As long as you keep your documentation and your records like you should, you don’t have any problems. You can go right back to the paperwork, fill it up, and send it in. They gave me a payout for a claim. I got warranty payments for the defective part so I’m very happy with that. That helped facilitate the purchase of the new electronic and we chose SquareTrade again.

I was very pleased after my initial contact with SquareTrade informing them of the problem with my Vizio TV. A technician was promptly sent to my home to install a replacement part but it did not solve the problem and I was told I would be offered options for replacing the TV. 2 options were offered and I contacted SquareTrade again to see if any other options were available as the replacement TVs were not highly rated. I was then given a third option which was another Vizio set. I asked if I could go back to one of the original options and was told that was not possible - the set offered was the only one to meet the specs of my present TV.

WARNING‼️ Unfortunately I got water on my phone and it died. The claim process with SquareTrade has been HORRIBLE! Like just absolutely awful in every way from the customer service to the fact that I will have to be without a phone for at least TWO WEEKS because they don’t have a replacement phone for me. It’s absolutely ludicrous. I’m just waiting for the day someone gets hurt or cannot contact emergency services because of their blatant disregard for human safety or timely claim handling. Then I’m sure they will have a lawsuit on their hands???‍♀️ And really it seems that’s what needs to happen for them to recognize what they’re doing is wrong and change their policies.

Everything went well with my experience with SquareTrade. I already had experience with SquareTrade for my laptop before, and they did a very good job with it. So, I chose it again. I got it for an accessory part for a NutriBullet, the blade, because I know for sure that it’s gonna break. Submitting a claim online with them was very easy. It went very quickly and swiftly. SquareTrade also gave me an option on how to satisfy me, and I chose the option that is right for me.

I wish all my experiences went this well. 100% satisfied the way my claim was handled. They helped me in such a professional manner that they are in a class or league of their own. Hopefully if if there is any more problems it will be SQUARE TRADE that helps me again. 5 STARS RATING.

Everything is good. I dropped my clippers and the blade broke, so I wanted the warranty to get a brand-new one. SquareTrade did this gift card thing which I used and I bought some different clippers. It worked out. The process was too easy. I almost felt like somebody could’ve taken advantage of it. Let’s say somebody has bought something and it didn't break or anything. SquareTrade offers them a $30 gift card to just waive the warranty, which the customer only spent $9 to get. SquareTrade should at least get the product from the people.

Filing a claim with SquareTrade was okay. However, the online portal was not that intuitive like the problem descriptions they have. To pick something out of that was not very easy. So, I had to do other category and type it. Otherwise, it was okay. I could call them on the phone and sort it out. But definitely, their wait time on the call was longer. I had a cellphone issue. They offered a repair service on my cellphone. They provided the location closer to me. However, I had an issue with the location. I went to a location but they could not get the part or they bought the wrong part. And then I had to pick the phone and go to another location. But that went well.

I purchased an Acer laptop from Costco with a 3 year accidental damage spills warranty. I’ve had the computer completely replaced internally by acer before I owned it for three months. It has been repaired by Costco several times and now under Square Trade 5 times. At what point do I get to stop sending in this lemon for repairs? It’s had the motherboard and chips replaced twice, hard drive replaced 3 times, speakers replaced once, keyboard and case once, drivers twice and every time the turnaround before the next issue gets smaller. Each time with square trade I’m told it will be fixed and not have more issues. This computer has been gutted and replaced several times and cost them more than it would have cost to scrap it at this point. I’ve always gotten square trade in the past but will go somewhere else in future for computer warranties at this rate. Very disappointed that in three years it’s been in the shop more than in my house.

I purchased a 70" Vizio two years ago for over $1,000 and purchased a 4 year extended warranty. On Christmas my tv had dark shadows all over it. I made a claim and after numerous calls and emails I received an offer for a Samsung 6900. It currently costs half as much as my vizio. I called them yet again and they just kept giving me the run around about going back and checking every day to see if a different tv was offered. All I want is my full purchase price of my tv. It's why I purchased the warranty. Already tired of subpar offers. Just fighting them to do the right thing.

I have my Amazon Echo Dot smart speaker, which I bought from B&H Photo in New York, New York, covered by SquareTrade. I had the device on a little stand and the wire was plugged in about four feet away. For some reason, a stack of pails fell over and hit the wire. The wire got disconnected from the Echo Dot and the Echo Dot fell on the floor. After that, when I plugged it in, it didn't work anymore.

My Motorola Moto G4 from ** was 4 years old and just about at the end of the SquareTrade warranty. I called because sound stopped coming out of the hole that is used to hold it up to your head, and the speaker. They gave me four steps to follow and when I told them that the technician at the store they referred me to under step one said he probably would have issues getting circuit boards and things to fix the issue, SquareTrade immediately offered me a replacement phone which they sent. I've used them twice in the last 10 years or so and each time they've been excellent.

The first time I have had a claim in the many years that I have been using SquareTrade. Smooth and easy process to file a claim. Had a check was sent in a week or so. Very pleased with their process and will continue to use SquareTrade.

I placed a phone call to submit a claim for the printer. There were a couple of things that I needed to do. There was part of the receipt that they couldn’t see and they wanted to look at, and I took a picture and sent it to them. But everything was seamless. It was immediate, and there was no problem. I spoke with all men, but every one of them was articulate, polite, and responsive. They understood exactly what I was saying and couldn’t have been more helpful. When it all came down, it was determined that the best thing to do would be to send me a check, and we'd go out and buy a new one and get my printing resumed. So they sent me a check for the $179. Everything happened almost with the snap of a finger. I was very impressed. If I’d go back to Staples, I would never buy without buying insurance through SquareTrade.

Filing the claim for our RCA 10-inch tablet was easy. The tablet was for my grandchild, which was why I bought the protection plan. SquareTrade took care of us right away and did a good job. We thought they were gonna send us a new tablet but they couldn't find one like the one we had. Instead, they reimbursed us the 79.99, which was fine. We went online and got another one really quickly and we took out protection for it.

I filed a claim with Squaretrade today for my Nintendo Switch I purchased at Target. The Joy Con controller’s directional wand was not functioning. The unit itself works fine. At the end of my online claim it suggested I would have to mail my unit in. Since the unit itself was functional, I decided to live chat to confirm if I could just send in the controller (since you can buy a squaretrade warranty on a controller purchased by itself). The chatter informed me I would have to send the whole unit in to verify the controller worked and it would take 2 days for them to get my entire unit, then 7-10 additional business days before I would get it back. So 2.5-3 wks I would be without my functioning switch for a broken controller. I find it hard to believe they need my exact unit to test my controller. How do they test warrantied controllers? Do you ask customers to send in their non warrantied units?

When we purchased a Keurig coffee maker through Amazon, we also bought SquareTrade. The Keurig was not providing the required pressure on the K-cups so it wouldn’t make any coffee at all. Submitting the claim for it was easy. I pulled the email that I got from SquareTrade, went through it and filed a claim. I picked the item that I had and within an hour, I had the options laid out. I could receive a check that they would mail me or I could get a repair or replacement. I was able to have them mail me a check and I was able to order a replacement. We were very surprised to get money back for the broken product through SquareTrade. When we bought a replacement, we got another warranty with it so, we got a full four-year warranty with our new coffee maker.

My son scrambled the screen on my cell phone. The SquareTrade agent was pleasant and accommodating, but the replacement they sent was a piece of garbage. SquareTrade said it was a genuine phone from **, but it must have been a refurbished one. I sent for another one. Neither replacement worked. I am cancelling SquareTrade. We have spent weeks paying the full price to ** with very limited usage. I expect the replacement to be a well functioning phone. The screens freeze. Sometimes the phone rings and sometimes not, when called. Sometimes only one side of the conversation can be heard.

SquareTrade is great. I bought it with my Moto G6 at Walmart. But for some reason, the phone just shuts off because it’ll get hot. When I was on an important phone call about my vehicle, it turned off on me. And sometimes, when I’m talking on it, people can’t hear me. The SquareTrade rep is waiting on me to return the phone to him so he can refund the money I spent on it.

I first got SquareTrade early 2004 when I got my first laptop. My friends recommended it to me. He said it was a good warranty that he used to get on his stuff. And ever since I've been protecting myself through SquareTrade. I got a protective plan for HP laptop. Everything was good. The guy connected my computer and it's working. It's very easy and clear dealing with them and things get taken care of. So I keep getting SquareTrade.

I purchased a vacuum then I purchased the Square Trade warranty. Biggest waste of money and time. They gave me the runaround telling me to get everyone else to cover it. Allstate sucks as a auto insurance company also. Dont give them your money. They wont wont do anything for you.

Called multiple times explaining inaccessibility to the information they requested and to have some other way provided to process my claim. They were adamant that the information which was not required to set up the account for coverage with them was required to process the claims. This has been the absolutely worst customer savvy group I have worked with and would not recommend anyone obtaining their services. Just for reference I got an updated phone through Sam's Club with SquareTrade as the phone coverage. The inaccessibility to agents was the start of the issue to then have their website not load and then interface finally with “customer service” to find that they are unwilling to assist me in my predicament.

The microphone on my headset stopped working a little over a year after I bought it. I bought a SquareTrade warranty with it and so I filed a claim for it. SquareTrade's claim process was good, and though it took a little while, it was appropriate and within the timeframe. They offered to give me a portion of my refund because the unit was a year old, and then I expressed that I wanted the item again because I really like it. They ended up saying they can’t get the item for that cost, so they gave me a full refund. I will definitely use SquareTrade again.

We purchased a SquareTrade protection plan for my Note 9 phone. At the time, it was at Sam’s Club and I had gotten a good deal with getting 300 on a visa card to get the Note 9. When they told me that it was $99-protection, which is cheaper than AT&T would be if I were to do their monthly plan, I took it. However, I was misinformed on the aspect that the phone can get broken twice for two years, once every year. I didn't realize that I had to pay $139 on top of my $99, which still is cheaper. It was originally explained that it was $99 for two years. I was told that if your phone has any issues or breaks in those 2 years two times, you can get it replaced for free. Their rep were very nice though. It was a Sam’s Club associate who deals with the phones and the SquareTrade with it.

I purchased a SquareTrade warranty at the store for a Roomba, an automatic vacuum. It does not charge in every occasion so I filed a claim and the process was very easy. They tried to replace the unit and SquareTrade contacted me to refund all the way to the store. Everything went great. I'm very satisfied with my experience. I just recommended it.

I bought TV from Costco and Square Trade warranty. Tv been working great but 3 1/2 weeks ago stop working so I made claim the send some parts and schedule repair company to come out and fix the tv. After repair TV works 2 days and again same issue. They send out some parts and scheduled another repair. This time only works few hours. Now it’s been 2 weeks and now they want to see some video clip of tv so I record a clip of tv showing it’s not working. So overall it wasn’t too bad. I know they have to follow their guidelines and stuff.

Everyone I dealt with was very professional. My claim was handled in a timely manner and was using my speaker again within a week or two. Very happy with their service and would definitely get another SquareTrade service agreement in the future.

I got a warranty because it is reliable. I can actually get help if I need it if something happens to the products. I purchased SquareTrade and I've filed a claim recently and so far, I’m not getting the results I needed. I’m having issues. They sent me a link on my shipping label to return the items and I was not able to download that. I submitted an email yesterday on that, and then they said to wait 24 hours, which I’m not discouraged. So far, their customer service is pretty good. I’ve filed claims before and everything was good. My past deals have gone quite smooth. This is the first time I ever had any issues, but this is nothing.

I purchased a camera on Amazon. With my line of work, I thought that it would be best to insure the camera because I'm a home inspector and those cameras kinda go through the ringer. So we purchased SquareTrade through Amazon as part of the package that we got. We filed a claim when the camera stopped working and they took care of it. They did the right thing and resolved the issue like we expected. It went flawlessly. They did a great job.

The company did reach out promptly and provided a refund for the phone as offered. We appreciated the offer and follow through that was given to us which is why the rating has changed; The reason for only being a 4 star is because the agent who prompted this review to begin with did not provide the service he should have. Thank you JR for reaching out to us and offering your assistance.

Worst Warranty Experience Ever!! Purchased an Uber Scoot 1600 watt scooter for my son at Walmart for $685 for scooter, $77 for Square Trade warranty and $60 tax. Total $822. Scooter developed electric issues. It would take off when the key was turned. Very dangerous situation. Contacted Square trade to get the item fixed under the warranty. After many calls and several supervisors I finally got my repair approved. Now comes the funny part. When I asked where I should bring it for repair they said, "Sir we don't provide that information. You will have to find a repair shop on your own." Wow I did not expect that response but as my only option I started calling repair shops in my area Southern California with very little luck.

We submitted a claim with SquareTrade when the monitor of our baby monitor where the video is displayed broke. The process was very easy and they gave a $50 refund. I purchased it for like 68. It didn't cover the whole original monitor but it did help out.

This was the worst experience that I have ever had with an insurance company. It has been a month and it is still not resolved. I knew that the phone was unfixable and yet I was made to take it to a repair shop. They charged me $152. The phone still did not work. Squaretrade then charged me $149 to open a new claim for the phone since it was unfixable. They then sent me a phone that was not comparable with my phone company. They would not send me another phone until they received this phone back. I mailed it the same day.

When I purchased items at Walmart, I also purchased the SquareTrade insurance. The vacuum I purchased stopped working. When you use it, it would dump all the trash back down. I tried to file a claim online, but the manufacturer's name was not listed and I was unable to file the claim so I called, which was easier for me. SquareTrade was very helpful and gave me money to buy another one. I really like them a lot. I have a lot of items that I bought from QVC that have SquareTrade that don’t even need it, but I always recommend it.

I was claiming the Stylo 4 but SquareTrade didn't have it as an option at that time. They didn't have it in stock. The rep told me what phone options they had. They gave me a Rebel and the Samsung Galaxy J7, and I said I'll choose that one. However, I have to have my phone for work purposes so I cannot take my phone, mail it to them and then wait for them to mail mine because then I'd be out my phone for weeks. They said they would see what they could do. The rep said that they would send the Samsung J7 to me with the print and label and he said once I got that, I should just put my phone back in that box with the print and label and mail it back. I said I could do that but almost a month has gone by and I still haven't received my phone.

I have a SquareTrade plan for my iPhone, with which I had a couple of issues. One time, I had to send it back, and they just told me where to go to get it repaired. The person I spoke with was very pleasant, and then, the process took a couple of days.

I was able to locate the information that I needed online. This allowed me to describe the issue and request where to go from there. They indicated that a replacement would be issued and gave me a choice of options for that replacement. I got a gift certificate for Staples as that was where the original was purchased. I was able to print, go to Staples, purchase and have the new printer the same day. Square Trade is definitely the way to protect your purchases.

Baby monitors never last, so you always need extended warranty on them. I have a SquareTrade policy and filing my claim went really easily. One phone call and it was taken care of.

I did not like the SquareTrade operators when they would tell me one thing and then they would tell me another and they would tell me that I was going to get a Walmart gift card $77.29 on November 26th 2019 on the mail and I was going to get $12.69 on a check through the mail. I have not received neither of them!!?? I have the recording Nov 26th 2019 of the operator where she told me I was going to receive a Walmart gift card $77.29? through the mail to my address. I still have not received anything. She? told me she was going to send me a email to confirm it and she never did send me no email?

Received status emails throughout process. Received reply to my claim immediately. Received check in mail promptly for full purchase price. Great service for providing purchase coverage! Would definitely use this service again. Good.

The first time I sent my headphones in, SquareTrade reported that they had fixed and tested the headphones and all worked good. However, after the first use they stopped working again. When I recontacted SquareTrade, they were Johnny on the spot and in fact decided not to fix them again, so they sent me a check for the cost I paid for the headphones. Pretty darn happy!!!

My daughter filed a claim for a broken screen on her iPhone. Square Trade said to upload the invoice from having it fixed and they would mail a check directly to us. I received the check in less than a week. It was easy and quick!!!

My husband and I purchased a Samsung Curved TV at Costco with a warranty from SquareTrade. Now the TV has plastics that are peeling at the bottom and the top of the TV is lifting, I assume due to the make (curved). I filed a claim with Square Trade and they are claiming it's due to physical damage. My husband has treated this TV like the ring from Lord of the Rings, his precious. I told them the tv is not damaged, nothing is broken. The TV is just coming apart which it shouldn't. I don't think it's normal for this TV to come apart like it's doing. I bought a warranty for when the TV is not operating as it should. They said they only cover mechanical and electrical issues. The parts on this TV is coming apart and I assume causing the discoloration. This is a mechanical issue, the parts of the TV is creating a malfunction and the TV is not operating as it should and the parts are not operating as they should.

I did a claim with SquareTrade for a power washer that was not working correctly. My husband said it was shooting out the way it is not supposed to. Filing the claim was a very easy process once I realized that I did not need the receipt, because I had been looking for the receipt and I could not find it. Once I had to go to Sam’s, where we bought the power washer, I went to their customer service and they told me they could look it up for me. They were very helpful and they gave me the information from the receipt.

I purchased a Hoverboard at Walmart Oct 17 the for my grandson's bday. Long story short. He charges the battery by turning off then plugging in for 8-10 hours. Rides it maybe 15 min and dead battery. This hoverboard has never been outside. I have the 2 yr. Protection plan and Swagtron said my plan was expired! But it's 2 yr. So they are sending me back to you guys. Walmart said it's only covered 30 days so I can't return it. Swagtron sent me a 20$ shipping label plus I have to pay for the part and labor. This is bull. Why did I buy this plan. Now my grandson has a 100$ gift he can't use and I can't do anything about it. But I am gonna call.

Expected to get a lot of hassle, have to answer a bunch of questions, send photos, give lengthy explanation of the issue. Took less than 5 minutes and they were satisfied and sent a check for the price of the chain saw. Wish they could have replaced the saw but with the check they sent I can buy one.

Although there were some issues in submitting my warranty claim, it was certainly not due to the young man who assisted me over the phone. The website submission service was useless (hence 4-star rating) since they basically dismissed my claim as "just update your phone's software" even though it was a mechanical issue. The one other complaint is that their list of local repair places is grossly out of date. They provided two companies which were both long gone. Fortunately, they had no problem reimbursing me when I used an altogether different repair shop. All in all, my experience was positive and the cost of repair cost was reimbursed in less than a week.

I'm so pleased with my experience. I purchased an Ipad from Walmart, and it fell off my kitchen counter. I was so upset. I went online to see about getting it repaired through warranty. I process was so smooth. I will always purchase a warranty. Thanks.

I purchased a TCL 55" TV from Walmart in February 2019. In December it just quit working. After an hour on the phone with TCL, it was determined that we had "exhausted all troubleshooting fixes". I then contacted Square Trade regarding getting a refund. They offered to replace the TV, but because it would take up to 10 days to ship it to me, I opted to take a refund. As of today the refund check has not arrived, but I did not expect it for at least another week or two. The representative was helpful and empathetic, and took care of my claim right away.

They replaced the speakers on the headsets, but it was a mic that was giving the problem. So, I had to open up another claim and I sent it back two days ago. It was pretty quick and easy. Even the second time around, there was no hassle. The two gentlemen that I spoke to were both very professional, and they helped me out.

I am very grateful for how quick and easy the repairs were on our device. I was able to get it back out in production with no trouble. The screen had been damaged and remained dark no matter what we tried but after sending it in the device was returned good as new. Highly recommend if you need a quick and reliable warranty service.

I have purchased Square Trade agreements for every tv and major item that I have purchased from Costco. I have dead pixels on my television that has gone from a straight line to a larger oddly shaped line and after jumping through all the hoops with pictures, dealing with costco, talking to Samsung and finally to square trade they determined that it is damage and signed their determination with "the square trade team". Convenient way to keep you in the system trying to work your way to the person who will actually make the decision. I'm not done getting this resolved but it is frustrating and I am pretty sure they are like many insurance companies that operate this way, 1st request deny and play the odds that many people will just accept the denial and quit. I understand but it lacks integrity.

A member of SquareTrade's resolution team contacted me and apologized for the response got from their representatives who didn't seem to understand my complaint. The resolution team rep offered to pay the full amount to replace my printer with a similar printer because the first rep I spoke with had told they would do so. Based on this generous offer, I have updated my review to 3 stars. I would have given a better rating but it took quite a bit of effort to get what I believe is a satisfactory resolution.

SquareTrade helped me with everything. I purchased the warranty for a smart TV and filed a claim when the picture wouldn't show. I could only hear the volume, and just had a glare on it. The rep was awesome, and they refunded me.

I bought a cell phone at end of this January. I bought from Amazon a year warranty. Cost me $52 to get warranty. I was on phone 4 times trying to get this authenticated once they had all information, I was told there is a $49 processing fee to send it there and back. Is that not why there is warranties so you don't have worry about cost. With addition they always sent me a box and had shipping label. Even a shipping label would do. I knew Apple would repair it for $40. So I said let me get other tech places. $30 to $35 was someone else's price. And I get it fixed right in the store. Wow that is even better. So I was ripped off for this warranty.

Thanks for all your help. The computer seems to be working fine so far. It hasn't shut off in the middle of using it yet. The turn-around time was great. The support staff over the phone were very helpful and supportive.

Treadmill. Called in for a claim had a very speedy outcome. Didn't replace my item but a check was sent quickly to compensate for the item. Emails was sent to inform me that my submission was accepted and the check was on the way.. Once the check was mailed they informed me of that as well.

When I purchased the Samsung SportGear S2 watch, I thought of purchasing insurance from SquareTrade because it was a good price compared to the watch's. I never thought that Samsung would be such a BAD and Uninspiring company with absolutely worthless customer service and a company that does not honor its own coverage! After 6 months of use, the battery died within 6 to 8 hours of charging! It was lasting for about 2 and 1/2 days prior. I called Samsung and their customer service decided that they do not honor the watch's warranty because I purchased it from a legitimate company on eBay!

I bought an Epic Learning Tab for 114 dollars and put a two year protection plan on it to be on the safe side. I have a two-year old son and you never know with kids. And I know that electronics backfire and have issues themselves. When things started glitching out in the tab, I called the retailer and they said there was no guarantee that they would help me out. Then there was a woman I spoke to who was so helpful and told me SquareTrade should be able to do it. I got the email of the label to print off but my problem is that the battery of the tab is so swollen. In the email, it says not to send anything if the battery is swollen and I don’t wanna get hurt sending it out, and I don’t want someone else opening the package and getting hurt themselves.

I had issues with some chairs I purchased. I called up, the process was easy and before I knew it a refund was issued back to me in the form of an e gift certificate. Love Square Trade, I always get their warranty for big purchases, electronic. Great company stand by their word, no hassle, no stress.

Did not have any problems. Chair was wonderful, but thin plastic covering on arms peeled first followed by the head rest. The mechanics of the chair work beautiful. I will restore it because there is plenty of life left in the chair.

I had two tablets that had cracked screens, thanks to my grandchildren, and thankfully I bought the Square Trade warranty on both of them. The process of calling in and then getting return shipping info was efficient and easy to understand. They were returned in a timely manner in good condition.

My earbuds was not working and the volume was very low on the right side so I sent it back so they can fix the problem. The process of the shipping back was very helpful with the email. The paid shipping also help when I have to ship back the items that have to be fixed. I like that they keep an open communication with me so I know what is going on with my item. Very helpful, Thank you.

Received a FedEx shipping label, dropped off my phone at a FedEx store nearby. Received the phone back the next day I think. It was repaired and the service was very fast and painless when I sent the phone to Square Trade for repair. Thanks!

My phone battery would not hold a charge at all. I called SquareTrade and told them of my issue and they said no problem. BOOM! within 24 hours I received a whole new phone. VERY fast service. Thank you SquareTrade!

Replacement of a cellphone. The entire ordeal was smooth and easy. I had no problems with my transaction. My phone was sent to me without delay and clear and complete instructions for sending my damaged phone to Square Trade. I am happy with the experience.

My experience was definitely 5 ⭐️. I was able to get A customer service representative quickly. The representative listen to what happened and I think repeated it back making sure she heard it correctly. The response was a easy fix for the representative and the information was given to me.

Everything with SquareTrade went really well. I got the other phone and I mailed the old one back. It was really easy.

Fillng a claim. This was a great experience once I got a telephone agent. I would have given it 5 stars if it weren't for frustration of trying online. If online was my only experience I would have given it 0 stars. The chat people gave wrong answers in their attempt to help. I will always purchase this for my cell phone, but never contact them online.

Daughter’s headphones stopped working. Called Square Trade. Easy process. I Just needed model number and when I purchased the product at Office Depot - opted for refund instead of them sending me a new unit or repairing it. Check came in the mail a few days later. I would recommend getting Square Trade extended warranty again for electronics.

When my two year old Canon printer died, I was hoping to get a replacement, however I received a refund of the sale price I had paid. Since the printer is not currently being offered at that good sale price, a replacement would have cost considerably more and I suspect that is why it could not be replaced under this coverage. Better than nothing!

My claim was handled in a professional manner and a successful outcome was reached. Because my unit was unrepairable it would have been nice to receive a few accessories back. IE: CHARGER AND ANTENNA Neck loop. All in all it was a hassle free experience. I would purchase Square Trade again.

Neato robotic vacuum. Outstanding repair job. It took care of two problems and the vacuum now works better than it has for a couple of years. With our prior claim, the vacuum did not connect when it went back to the charger base. Now it connects! With this claim, the vacuum would not charge the battery and was not working. It works now and charges the battery properly. Thank you....

I submitted a claim for a broken case on my laptop. My computer is essential for my job. I had a backup but it was inferior. That said, SquareTrade processed my claim within a day and I had the computer back with a new case within a week. The only inconvenience was having to ship the computer to them.

I had a great experience with Square Trade handling my accidental computer drop from my lap to the floor -- oops! The screen was only half visible after the accident and thanks to the quick and efficient handling of Square Trade -- I was back up & running within 2 weeks time. The shipping was very well packaged and fast both ways.

I had an accident in which I spilled water in my laptop. I am very satisfied with my laptop and how quickly it was fixed. It was hassle free and all the shipping materials were delivered. I will buy Square Trade on my future devices for sure.

Very user friendly to refund for a broken phone. Fill out the questionnaire, apply appropriate circumstances and almost immediate resolution to getting a refund. Mailing was easy and I love ecards as it comes directly to my email and all I have to do is show the cashier the barcode.

I got SquareTrade for the Fujifilm, for an Instax camera. It was dropped in water. So it got water damage. Doing the claims was really easy and fast. It was basically paid. They sent a check. The extended coverage is really valuable. We purchased hoverboards for my daughter and it stopped working. That was when I realized it is good to have it because it's not something cheap, and it's better to have protection on it.

Water damage to my surface and Square Trade replaced it quickly. They constantly communicated with me on status of repair. We satisfied with their service. I typically don’t buy any warranties but it sure worked out this time. Highly suggest square trade to anyone buying electronics. Within one week I had a new surface. It was a pleasure.

I thought I purchased a new iphone from a business. When the screen stopped responding I took it to the Apple store and found that I received a refurbished phone instead. Square Trade immediately canceled the insurance and gave me a prompt refund. Thank you.

I was expecting a bit of a hassle but it ended up being a very positive experience. The website took me through the step by step process. When I did run into difficulty, I called customer service and they helped me continue. I would definitely use again and recommend!

Had my Fitbit repaired but unfortunately there were issues with the repair. Called and I got a prompt response allowing me to send my device in to get repaired again. 4/5 because everyone was friendly and easy to get a hold of. Would have been 5/5 if my device wasn’t repaired with faulty replacement parts.

This wasn't my first, and I'm certain it won't be my last claim call to SquareTrade. I've always been treated nicely, always been helped promptly and effectively. Let's face it, our tech devices help us with our daily lives, and SquareTrade having my back gives me peace of mind!

Perfect transaction. Printed out the FedEx slip, boxed it up, sent it out. It came back right as rain. Works perfectly, only downfall was all memory was wiped. I would definitely, and do, recommend these Square Trade warranties to all I know.

Everyone at SquareTrade was very accommodating and did everything to resolve my problem. When they could not resolve the problem over the phone, they had me ship the printer back to them at their cost. The printer was repaired and shipped back to me within 10 days. It is working perfectly. Thank you SquareTrade.

The claim for repairing the MacBook went pretty well. It went very quickly. Works well now. Only complaint is getting it to Square Trade. Only option is to take it to a FedEx drop off location and for rural people that can be a distance. The closest to us was 20 miles away.

I bought the extended plan thinking I will never use it, but this time my bet against time and tear and wear came into play.., I lost the bet and the product failed on me. Always keeping all invoice of the electrical tools I looked and the extended warranty was purchased with this tool. I went to the store purchased and they directed me to Square Trade, the administrators of this plan., I called them and in less than ten minutes the issue was resolved and I received full reimbursement for the cost of the product purchased. No problems/hassle. Great experience. Recommend.

Easy claim process, excellent communication during repair, with fast and complete repair to my iPad 6. Received back in like-new condition and working perfectly. Highly recommend Square Trade care plan to protect and repair consumer’s valued electronic devices. I am so happy I took out this extra coverage.

My claim was super easy from beginning to end. Everything was clear and easy. The payment was instant. There were no confusing request. I was paid right away without having to send anything back. This is a wonderful company and well worth the money.

Great customer service. You have gone above and beyond. Helping with recent phone problems. My brother had been without a phone over a week. He is a heart patient. You acted very quickly to make sure he had a new phone fast. Thank you so much, for your kindness and caring.

I purchase a protection plan with everything I get. I have it for my cellphone, my electric air mattresses, my daughter’s hoverboard and on her electric scooters. Walmart usually offers SquareTrade so that’s what I purchase. I've filed claims with them for my cellphone, when I had an accident with it, and for the electric scooter, when something malfunctioned on it. Their customer service is good, and they assist if you purchased it and they made it better where you don't have to put some information in. It automatically puts most of the information in there. For a phone, you have to clear everything off it, and then you have to mail it to them. Once they receive it, they send you either a replacement or a gift card to replace it yourself.

I had my kindle fire for about 16 months and I dropped it on my patio. The front glass shattered. I contacted Square Trade explained what had happened. The representative was professional and helpful. They took down all of my info and issued my funds to purchase another one. It was all taken care I in a short amount of time. I would recommend Square Trade to all of my family and friends.

My 30cf LG fridge was supposed to be good basing on its highly rated reviews, but it broke after 2.5yrs. Very disappointed. Luckily I bought insurance of Square Trade from costco, and it was a smart move. First, LG took care of the compressor repair since it was still under manufacturing warranty, with the help of square trade representatives. Then, the water and ice dispenser broke not long after which required entire left door replaced. $710 was taken care by squaretrade. I paid about $150 for the Costco insurance, definitely a smart move! It is easy to get reimbursement too. Just email them the receipt. I had a number things covered by Squaretrade, for the past 4+ years. I am happy with their service so far and no hesitation in recommending to others.

We don't usually purchase the warranty. So when 2 days after moving to a new home, my husband said the printer had an error code, I cringed. He works from home. I found the receipt and warranty information. My expectations were low but I contacted Square Trade. Both gentlemen I spoke to were helpful, clear, efficient and thorough. I sent the printer in to be assessed. He was able to fix it, we had it back within 10 days. It's still working, no issues.

Agent was very nice, took all information and sent me UPS label to ship the tablet. The tablet was repaired and returned in a timely manner with no issues. It was a very easy process and I am glad that I took the coverage and would recommend the insurance to anyone.

I did not give a 5 only because I had to search all over my phone for the refund. I think highlighting the email in red/solid caps with warranty refund would help--maybe Walmart needs to do this. But it is quite aggravating having to search for the email. Also the claim numbers are terribly long and I had to check 3-4 times for accuracy. Maybe a mix of letters, capital and regular, symbols might help.

Our experience with Pay Pal was extremely disappointing and so we contacted Square Trade directly and within a few minutes, we were told that they would honor the warranty and they told us where to send the camera with a prepaid address label. The camera was back within a week and we were very pleased...! Thank You...!

I was very happy that a repair was made successfully to my iPhone. The only criticism I have is that it took several calls to Square Trade to troubleshoot the problem and on each call I spoke with a different agent and had to re-explain the problem each time. Each time the agent would ask me if the problem was due to damage to the phone.

Excellent job and everyone that I've talk to treated me with respect and confidence. I will always use and recommend SquareTrade. My experience with Square Trade was the best. I've used Square Trade before and the service then was extremely excellent.

I was very satisfied with the support. The response was quick and I got my check in less than seven days. The agent that took the call was well informed and resolved my problem very quick. SquareTrade is best warranty service in the whole world.

The process was simple and easy to do. Had my gift card the very next day after sending my phone off. I have bought another phone already with another Square Trade plan. Would definitely recommend compared to any other phone insurance.

My microwave stopped heating food adequately two months after the manufacturer's warranty had expired. Luckily I had the Square Trade Protection plan. I spoke to the customer service people. They were very helpful. They responded to my claim promptly and there was a resolution in a matter of days. No hassle. No drama here. Just a quick solution at a time when it was needed..

My wife and I have been paying for this insurance since we purchased our phones from Target a couple years ago. Recently my wife's phone quit charging, and when it was plugged in it would overheat. We took it to the local Verizon store and also called the manufacturer, both of which told us the phone could not be repaired. I then remembered this insurance and tried to put a claim in online. The right thing to do in this circumstance is replace the phone with a new one. When I got to a certain point in filling out the claim and recommended a factory reset (which we've already done to no avail) and labeled the claim as "Resolved".

The headset still worked but the wire that holds the unit together broke and it was just hanging. Would not stay on your neck and if the unit moved people could not hear you. So I had to get a new one and had to pay more money for it because the seller did not have any more to sell me.

I am very impressed with your service. I called regarding a damaged cell phone late on a Sunday afternoon and a replacement cell phone arrived the next day, It just doesn't get better than that. Thank you again!

We couldn't get our son's Xbox fixed with the Manufacturer Warranty. SquareTrade took our information and took care of everything. We didn't have any hassles with paperwork or time frames. They took care of any decisions and didn't put anything on us. I was very impressed. Hopefully, I won't have to have anything else fixed. But, if I do, I would definitely use Square Trade again.

Contacted SquareTrade and after a bit of back and forth was able to describe what my issues were and was able to get the phone replaced which was the quickest method to resolve all issues. Excellent company, will certainly continue to insure all phones with them!

The entire warranty deal was treated very businesslike and very expeditious. Our Church feels like it was treated fairly. In this day and time, you never know if you’re going to get fair treatment on any guarantee. SquareTrade is a proper company to be doing business with and we are so grateful to them.

Have a hard time finding earbuds that work for very long as I am a runner and weather conditions and sweat make them quit working. Appreciate a hassle-free warranty that will replace them if they don't last as long as they should.

She made me pay .03 before she would help. Then told me she could not help. Put back to **. They helped me. I was very pleased with them. I hope the lady that I talked to from your company was fired.

The phone quit charging. Contacted you immediately, no hassles, you told me what to do. Sent me prepaid postage. Received check in the mail within 10 days of transaction being finished. Any time SquareTrade is offered I will buy, so that what I buy will be protected. Have bought quite a few policies.

My claim experience with SquareTrade went great. I bought the 3-year coverage online and it was super easy, fast, and efficient when I reached out to file a claim. I've only had my Fujifilm Instax camera for over a year and the back latch of where one puts the film in broke off. So, I was given a refund so that I could purchase a replacement.

I got SquareTrade for a vacuum and it's really useful in case something happens. When I did a claim, I talked to somebody and asked what I should do, and they explained to me that I could do it online. I did it online and it was super fast.

We called ** (CC) to report problem. CC gave us phone number to contact Square Trade. We placed ONE call to Square Trade who provided all necessary info, form, and repair service contact info. Had phone serviced next day. Submitted receipt online and we were reimbursed within few days. SERVICE!

The whole process from finding my agreement number until getting my tablet back was wonderful. They were very helpful and quick in the repair process. They also kept me informed during the process. I am very pleased and will definitely purchase a policy with them again.

Laptop case replacement. I got a respond quickly. Right after I sent pictures of the broken product, they decided to give me an amount close enough to buying a new one even though the product was used and a year old. I highly recommend Square Trade. Got a good experience with them and the people who helped me over the phone to make my claim a success.

I don't think you can go wrong with buying the warranties that Square Trade sells. They didn't hassle me when I called to make a claim. Their service was excellent and very quick. I was pleasantly surprised to be treated with such respect. From now on, I will make sure to purchase their warranty for everything I can. Highly recommend!

My wedding ring was damaged due to the diamond falling out. Within 2 hrs of of my claim being submitted I was issued a e Gift card to replace my item quick. Simple process and would recommend this for any future purchases.

I received good service but I was under the impression that I would send in the phone and get it fixed or replaced. I was not aware that I would have to take the phone to a repair shop, pay full price and wait for a reimbursement. It's all good though because the reimbursement came quickly. I will be recommending your services to my friends and family.

It was super easy to get the issue taken care of with your rep. I do not remember the claim id. The shop vac I purchased started having motor issues. I had my electronic gift card for replacement the same day. I definitely recommend purchasing protection plans.

My wife's phone broke. So we Asked for a replacement phone from Square Trade service. Phone call claim was quick. We Received new phone in 3 days. Great and easy service. Square trade service is well worth the money.

Our hover board broke down after 2 month of purchase. Square Trade sent us a check. Just took my word for it. Didn’t make a hassle for a return and packaging shipping charges. Simple, easy, and great customer service. Worth buying the warranty.

Thank you for making it so easy to have coverage if an item purchased is not working properly. I got my refund. Thank you SquareTrade. I will use you again and tell my friends and family what a good job SquareTrade warranty helped me.

After determining that my phone required repair and that there are no repair locations close to me, they sent a replacement phone and shipping label to ship my old phone back. Excellent service. I will definitely be using them again.

To my total disgust, my Dell laptop's battery died after less than 5 months. In following up to get it replaced, I initially (and in error) called Square Trade. The young man who took my call couldn't have been more helpful, patient, polite, professional, explaining that, because my laptop was still under warranty, I needed to contact the manufacturer first, where I should be able to get a replacement battery at no cost to me. I don't recall the young man's name, but I give him an A+, top marks -my call with him could not have been improved in any way, he was that excellent.

Be guarantee that the employees are trained to make sure that it is next to impossible to complete a claim. What a waste of precious time and money! I have had the displeasure of experiencing misinformed employees and employees incapable of handling their jobs. I'm going on 2 weeks trying to get this claim completed, it has been nightmare! Calls disconnected and representatives not calling back.

Tv had line across picture. Replacement was recommended. Full refund for purchase was given after almost 4 years of use. With tv prices plummeting, was able to get better model and 12” bigger tv for $150 out of pocket, including new extended warranty.

My experience went perfect, process was pretty fast. I thought it would take days but only mins to hours on my claim. I would recommend to friends on purchases. You can never go wrong adding the warranty to your purchase.

I purchased SquareTrade for a Fitbit. It's a two-year plan after the year's warranty was up. I had the Fitbit for a little over a year when the band part where you put in the tongue and groove type thing just snapped completely off as my husband was driving. I was surprised at how easy filing a claim for it was. SquareTrade repaired it, which took about a week altogether, and sent it via FedEx. It's supposed to arrive today.

When I bough the warranty I thought a warranty would be useful because a hoverboard would be an expensive thing if it broke down. The customer service was very good when I filed a claim. They were super helpful. I didn’t even know how it was gonna proceed. So I gave them a call and and it took 10 minutes. It was super easy to figure it all out.

My granddaughter spilled water on my phone. Got replacement within 5 days. Very satisfied with service, and employees that helped to achieve this in such a timely manner. Very helpful, really had a lot of knowledge about this service and how it worked. I am quite impressed.

Vacuum Cleaner Claim. Absolutely professional, effortless and responsive. Could not be more satisfied. Decision made quickly and received a check in a matter of days. I would recommend this insurance to everyone when it is available. Most small appliances are not repairable and the insurance cost less than a repair bill anyway.

My Aquabot pool cleaner died the last week before I closed my pool. I contacted Square Trade (by email) received a claim number and mailed my Aquabot to a repair facility in another state. Six weeks later I paid the bill (almost 500 dollars) to include the price of shipping it out and back. I sent the bill along with the receipt to Square Trade and received a check for the full amount with in a week. Believe me, no one was more shocked than me as to how quick and easy it was. The warrant was three years old when this happened. I still have one year to go.

TV not delivered as promised. Waited for 13 1/2 hours. Contacted FedEx and all they did was apologize and tell me to pick up at FedEx. I'm disabled so I contacted Square Trade and Janoi told me Square Trade couldn't do anything. It was my problem. This is customer service? I asked for the corporate number and Janoi said he didn't have it. Really????

Hoverboard return. Super easy. Cut me a check for prorated difference of cost and warranty. Received great service communication and very prompt in receiving the check. Couldn’t have been an easier transaction. Would definitely purchase again through Square Trade for any future purchases

7 day turn around time. Works like new. I'm glad all my Amazon camera gear is covered by this. Recommend. I would highly recommend this insurance to anyone with valuable gear. Way faster than the other Amazon insurances.

I was so grateful for the services. I had my ps4 for less than a year. It was a Christmas gift for my son. I was so so so thankful for the quick response. I never received an email about my plan so I was nervous, but it was easy to locate and contact someone by looking through my Amazon purchases. I printed the label and sent it out. The communication by email through the whole process was amazing and helpful. It was sent, fixed and sent back to me within a week. Thank you again. I am so thankful for this amazing service.

I will not hesitate to purchase an extended warranty from them again.

Excellent! Totally satisfied! Phone was replace exactly as expected. Processing time was minimal. Personnel were professional and cordial. I expected some difficulty with the warranty because of grief encountered once with a competitive company. I have absolutely in recommending SquareTrade!

Our Tramontina counter ice maker had been working very well for a couple years. All of a sudden, it stopped making cubes or made just tiny, partial cubes. We had purchased a 3 yr warranty from Square Trade. I was able to make the claim online with only one chat. Easy to use web site. We received the warranty amount as a gift card in just one day!! We will use Square Trade again. Thank you.

I have purchased Square Trade Warranties in the past, but this was the first time I actually needed to make a claim. I won't say it was the smoothest experience, but that was not at the fault of Square Trade. The first technician that came out did not seem to have a clue what was wrong. The technician that was certified by the manufacturer that came out next was excellent! Fast claim process and receipt of claim refund was expedient!

Laptop was unrepairable. A check was sent to me for full amt I paid for it. A little slow getting it mailed, but I did get it. Laptop had been repaired twice successfully. They were very prompt getting it repaired and returned. I would definitely buy the SquareTrade Ins again.

They had my ds for only a couple of days when they decided to just replace it. Only took a little over a week before I had the replacement. Their overall service was fantastic and would recommend their warranty service to anyone.

Their ratings are exceptional if you go on Yelp and those places. I’ve been using them for about seven years, and every time I’ve had any kind of an issue, they’ve immediately resolved it for me. And that was always favorable for me. I’ve purchased quite a few from SquareTrade. I think the last one that was significant that I just used was for an electric scooter. Just after it was a year old, the engine started making noise, and it wouldn’t go as fast. So, I contacted them and let them know about that. I did everything online, so it was fantastic. It was quick as could be. They offered to chat but I didn’t need to chat. I just went right through the process and filled out all the information they asked for.

My device was the type that is infamous for failing. It's a PC joystick. You go there and they say, “Get all the stuff out and off you go.” I took all the stuff out and then nothing happened. And then I came back and I had to refill it. But once that thing was filled out, it went very quickly. Every time you put a layer of difficulty, it’s meant for a lot of people to just give up. Once that difficulty was surmounted with, it’s fine.

I had a computer chair that after a year was unable to sit in for fear of falling apart. I bought a 3 year contract with them. It took a few going back and forth as is expected to verify my claim and after they they paid me the cost of the chair to buy another one. Thankful for their honesty.

My phone was expensive, and it could break so I put a warranty on it. Filing a claim using the web seemed pretty easy. We filed to not get a new phone, and instead to just get the money back, whatever SquareTrade offered. It was very quick and efficient. They said either I send the phone back and they would replace it or I would lose some money and keep the phone. I was a little disappointed about the losing money part.

Water accidentally got knocked over on to the computer and it stopped working. Called and was immediately received a shipping box, shipped, and within a week it was on its way back. Everything appears to be repaired. The only problem was with Fed Ex, who would not speak with us locally to get a pick up time and place as we did not have email.

My 1 year old laptop had a hard drive crash. At the time I purchased it I also purchased a 2 year Square Trade warranty. Square Trade REFUSED TO COVER THE COSTS OF REPAIR! Their techs insisted it was a software problem and were absolute **! I am now out $363.00 because they refused to honor the warranty. The cost was for a new hard drive, Windows 10 to be reloaded and all of my data recovered and reinstalled. I fully intend to sue them!

I felt that my claim was handled very professionally. Every response was quick and clear. I knew exactly what to do and what was needed. Thank you for taking care of my problem quickly. It was a pleasure working with you.

Purchased a warranty on a 65 inch Samsung Tv. The tv is in a room used only when we have guests. Used the tv and it worked fine. Then 3 weeks later turned it on and it had lines horizontal and vertical. After filing a claim the tech had me to run a tv diagnostic on the set. When that didn’t work he asked me to take pictures and email to them. Then I received a response saying the crooked vertical lines indicated physical damage. I called and asked for a definition from them of physical damage. She said damage as a result of dropping such as a cracked screen. I took pictures. Called back asking about the fact the screen or any place on the tv not showing cracked screen or damage of any sort. She advised me it could be internal since the tv showed no signs of damage. How do you get internal damage if there is no external signs of damage. Asked to speak to tech and of course they had already left. TO BE CONTINUED!

Laptop Vertical Line Repair. In a little over a week including shipping, my Dell laptop was troubleshooted, fixed and sent back to me fixed. Directions were easy to start, process and file a claim. I had brought to a box store to get fixed, but they recommended we buy another laptop since the repair estimate was over $400 and not worth fixing. I am pleased that SquareTrade fixed my laptop and was able to seamlessly use the warranty.

The ad indicated cracked screen was covered. When I submitted a claim, I was told it was not covered. The customer service rep quickly offered to give my money back, thankfully so at least I wasn't hit by a worthless expense. I don't like being lied to about the coverage. Never again unless the company would stand by its statement of coverage.

I did the claim online for the pencil sharpener and it was a little bit frustrating at first because I didn’t figure out the process at the very beginning, but once I caught on to what was going on, it was quite simple. There were some things you had to kind of instinctively know what to do. Like when I thought I had submitted everything, then I got something back from SquareTrade a couple of days later that said they needed something more, and they didn’t tell me what until I had to go back on to the website and kinda figure it out. The download of my receipt apparently didn’t take the first time. For people who are a little older, we’re not instinctively aware of some of those things. But I received a coupon to go and purchase a new pencil sharpener.

I was supposed to receive a check for a Polaroid camera that I had, and I never received it. It was about two and a half weeks ago when they told me that I would receive it within five business days, and I still haven’t gotten it. And during the claim process it was a little bit more of a bumpy road. But then once I called, they took care of it themselves. They said, “We’ll just take care of it instead of having you fill out a bunch of papers.” So in the beginning it was a little rough, but afterwards they made up for it.

I bought a refurbished phone from WalMart.com and bought a warranty because accidents happen. I dropped my phone, filed a claim online. Cracked screens not covered. A few months later, I bought my daughter the same phone and coverage. Phone got dropped, nothing works. Tried to file a claim, couldn't get past the page that said contact manufacturers for defects. Called the company and was informed that accidents weren't covered on refurbished phones. Coverage plan doesn't state this. Why would Walmart offer when I checked out? Why wasn't I told this the first time? Why are refurbished phones not covered? Not happy with SquareTrade. Waste of money.

I had my cellphone covered by SquareTrade and when the screen broke, I submitted a claim. The experience was very good. I went online and it was shipped back to me quickly. So, everything was perfect. I am no longer with SquareTrade but an extended warranty is very valuable. Electronic devices are expensive nowadays and when you use them, they fall off, and they’re covered.

I purchased the coverage online through Target for my Nest thermostat. When my Nest thermostat stopped blowing cold air, I sent in a claim and it was an easy process once I figured out that SquareTrade was gonna send something to me and that I was supposed to press the link on it to finalize the claim. So I had to call them to figure out why there was a delay, and that was the delay. In the end, they gave me a refund and mailed a check.

So far, the guys from SquareTrade have been nice and helpful. We called and inquired about it and they were good. They took care of their clients. I have no complaints about them. Whenever I talked to them, all of them were polite and nice. But my problem is still there. It’s not resolved yet. The TV has not come back to its original performance yet.

Purchased 2 sets of Hertz speakers off Ebay along with this SquareTrade insurance. Had a set go bad and returned it to Square trade. Was told upon inspecting speakers that my plan didn't cover accidental physical damage to product. Their "certified tech" told them that the speakers were blown. I was confused because the warranty states that it covers electrical, product manufacturer failures and manufacturers defects. I explained to this half speaking English representative that I have 2 sets of these speakers on the same amplifier with the same wattage and settings but only 1 set went bad. The same set that came together. Plus if I did blow the speakers wouldn't all 4 have blown?!

Updated on 01/21/2020: It's been since August now since I sent my son's tablet to be repaired. SquareTrade refuses to acknowledge me, or to make this right. They are a SCAM. There are other companies that will insure your electronics. Don't let these guys scam you.

My gadget had a faulty power button that ended up going bad. I went on the website of SquareTrade and ended up following their instructions in packaging it up and dropping it off. They gave me an email confirmation that it was received, and then an email confirmation saying that things were in the works, and then that it would be shipped off, and sure enough it was and it showed up. I didn’t have to follow up or do anything else.

I had a good experience filing the claim for the DVD player, but it was kinda hard to figure out how to fix it. The straps on the DVD players that go on the back of the seat kept opening up. They fell and both ended up getting damaged. Also, right after we had gotten them, the wires that connect the DVD players together were messed up. We had to wrap it around the DVD player and they couldn’t fix it so they ended up giving me a gift card. Although I paid 99.99 and they gave me about 80, it helps. Having the warranty is very valuable. If I didn’t have it, I would never have gotten anything out of it.