Allstate Protection Plans Reviews

Excellent job and everyone that I've talk to treated me with respect and confidence. I will always use and recommend SquareTrade. My experience with Square Trade was the best. I've used Square Trade before and the service then was extremely excellent.

I was very satisfied with the support. The response was quick and I got my check in less than seven days. The agent that took the call was well informed and resolved my problem very quick. SquareTrade is best warranty service in the whole world.

The process was simple and easy to do. Had my gift card the very next day after sending my phone off. I have bought another phone already with another Square Trade plan. Would definitely recommend compared to any other phone insurance.

My microwave stopped heating food adequately two months after the manufacturer's warranty had expired. Luckily I had the Square Trade Protection plan. I spoke to the customer service people. They were very helpful. They responded to my claim promptly and there was a resolution in a matter of days. No hassle. No drama here. Just a quick solution at a time when it was needed..

My wife and I have been paying for this insurance since we purchased our phones from Target a couple years ago. Recently my wife's phone quit charging, and when it was plugged in it would overheat. We took it to the local Verizon store and also called the manufacturer, both of which told us the phone could not be repaired. I then remembered this insurance and tried to put a claim in online. The right thing to do in this circumstance is replace the phone with a new one. When I got to a certain point in filling out the claim and recommended a factory reset (which we've already done to no avail) and labeled the claim as "Resolved".

The headset still worked but the wire that holds the unit together broke and it was just hanging. Would not stay on your neck and if the unit moved people could not hear you. So I had to get a new one and had to pay more money for it because the seller did not have any more to sell me.

I am very impressed with your service. I called regarding a damaged cell phone late on a Sunday afternoon and a replacement cell phone arrived the next day, It just doesn't get better than that. Thank you again!

We couldn't get our son's Xbox fixed with the Manufacturer Warranty. SquareTrade took our information and took care of everything. We didn't have any hassles with paperwork or time frames. They took care of any decisions and didn't put anything on us. I was very impressed. Hopefully, I won't have to have anything else fixed. But, if I do, I would definitely use Square Trade again.

Contacted SquareTrade and after a bit of back and forth was able to describe what my issues were and was able to get the phone replaced which was the quickest method to resolve all issues. Excellent company, will certainly continue to insure all phones with them!

The entire warranty deal was treated very businesslike and very expeditious. Our Church feels like it was treated fairly. In this day and time, you never know if you’re going to get fair treatment on any guarantee. SquareTrade is a proper company to be doing business with and we are so grateful to them.

Have a hard time finding earbuds that work for very long as I am a runner and weather conditions and sweat make them quit working. Appreciate a hassle-free warranty that will replace them if they don't last as long as they should.

She made me pay .03 before she would help. Then told me she could not help. Put back to **. They helped me. I was very pleased with them. I hope the lady that I talked to from your company was fired.

The phone quit charging. Contacted you immediately, no hassles, you told me what to do. Sent me prepaid postage. Received check in the mail within 10 days of transaction being finished. Any time SquareTrade is offered I will buy, so that what I buy will be protected. Have bought quite a few policies.

My claim experience with SquareTrade went great. I bought the 3-year coverage online and it was super easy, fast, and efficient when I reached out to file a claim. I've only had my Fujifilm Instax camera for over a year and the back latch of where one puts the film in broke off. So, I was given a refund so that I could purchase a replacement.

I got SquareTrade for a vacuum and it's really useful in case something happens. When I did a claim, I talked to somebody and asked what I should do, and they explained to me that I could do it online. I did it online and it was super fast.

We called ** (CC) to report problem. CC gave us phone number to contact Square Trade. We placed ONE call to Square Trade who provided all necessary info, form, and repair service contact info. Had phone serviced next day. Submitted receipt online and we were reimbursed within few days. SERVICE!

The whole process from finding my agreement number until getting my tablet back was wonderful. They were very helpful and quick in the repair process. They also kept me informed during the process. I am very pleased and will definitely purchase a policy with them again.

Laptop case replacement. I got a respond quickly. Right after I sent pictures of the broken product, they decided to give me an amount close enough to buying a new one even though the product was used and a year old. I highly recommend Square Trade. Got a good experience with them and the people who helped me over the phone to make my claim a success.

I don't think you can go wrong with buying the warranties that Square Trade sells. They didn't hassle me when I called to make a claim. Their service was excellent and very quick. I was pleasantly surprised to be treated with such respect. From now on, I will make sure to purchase their warranty for everything I can. Highly recommend!

My wedding ring was damaged due to the diamond falling out. Within 2 hrs of of my claim being submitted I was issued a e Gift card to replace my item quick. Simple process and would recommend this for any future purchases.

I received good service but I was under the impression that I would send in the phone and get it fixed or replaced. I was not aware that I would have to take the phone to a repair shop, pay full price and wait for a reimbursement. It's all good though because the reimbursement came quickly. I will be recommending your services to my friends and family.

It was super easy to get the issue taken care of with your rep. I do not remember the claim id. The shop vac I purchased started having motor issues. I had my electronic gift card for replacement the same day. I definitely recommend purchasing protection plans.

My wife's phone broke. So we Asked for a replacement phone from Square Trade service. Phone call claim was quick. We Received new phone in 3 days. Great and easy service. Square trade service is well worth the money.

Our hover board broke down after 2 month of purchase. Square Trade sent us a check. Just took my word for it. Didn’t make a hassle for a return and packaging shipping charges. Simple, easy, and great customer service. Worth buying the warranty.

Thank you for making it so easy to have coverage if an item purchased is not working properly. I got my refund. Thank you SquareTrade. I will use you again and tell my friends and family what a good job SquareTrade warranty helped me.

After determining that my phone required repair and that there are no repair locations close to me, they sent a replacement phone and shipping label to ship my old phone back. Excellent service. I will definitely be using them again.

To my total disgust, my Dell laptop's battery died after less than 5 months. In following up to get it replaced, I initially (and in error) called Square Trade. The young man who took my call couldn't have been more helpful, patient, polite, professional, explaining that, because my laptop was still under warranty, I needed to contact the manufacturer first, where I should be able to get a replacement battery at no cost to me. I don't recall the young man's name, but I give him an A+, top marks -my call with him could not have been improved in any way, he was that excellent.

Be guarantee that the employees are trained to make sure that it is next to impossible to complete a claim. What a waste of precious time and money! I have had the displeasure of experiencing misinformed employees and employees incapable of handling their jobs. I'm going on 2 weeks trying to get this claim completed, it has been nightmare! Calls disconnected and representatives not calling back.

Tv had line across picture. Replacement was recommended. Full refund for purchase was given after almost 4 years of use. With tv prices plummeting, was able to get better model and 12” bigger tv for $150 out of pocket, including new extended warranty.

My experience went perfect, process was pretty fast. I thought it would take days but only mins to hours on my claim. I would recommend to friends on purchases. You can never go wrong adding the warranty to your purchase.

I purchased SquareTrade for a Fitbit. It's a two-year plan after the year's warranty was up. I had the Fitbit for a little over a year when the band part where you put in the tongue and groove type thing just snapped completely off as my husband was driving. I was surprised at how easy filing a claim for it was. SquareTrade repaired it, which took about a week altogether, and sent it via FedEx. It's supposed to arrive today.

When I bough the warranty I thought a warranty would be useful because a hoverboard would be an expensive thing if it broke down. The customer service was very good when I filed a claim. They were super helpful. I didn’t even know how it was gonna proceed. So I gave them a call and and it took 10 minutes. It was super easy to figure it all out.

My granddaughter spilled water on my phone. Got replacement within 5 days. Very satisfied with service, and employees that helped to achieve this in such a timely manner. Very helpful, really had a lot of knowledge about this service and how it worked. I am quite impressed.

Vacuum Cleaner Claim. Absolutely professional, effortless and responsive. Could not be more satisfied. Decision made quickly and received a check in a matter of days. I would recommend this insurance to everyone when it is available. Most small appliances are not repairable and the insurance cost less than a repair bill anyway.

My Aquabot pool cleaner died the last week before I closed my pool. I contacted Square Trade (by email) received a claim number and mailed my Aquabot to a repair facility in another state. Six weeks later I paid the bill (almost 500 dollars) to include the price of shipping it out and back. I sent the bill along with the receipt to Square Trade and received a check for the full amount with in a week. Believe me, no one was more shocked than me as to how quick and easy it was. The warrant was three years old when this happened. I still have one year to go.

TV not delivered as promised. Waited for 13 1/2 hours. Contacted FedEx and all they did was apologize and tell me to pick up at FedEx. I'm disabled so I contacted Square Trade and Janoi told me Square Trade couldn't do anything. It was my problem. This is customer service? I asked for the corporate number and Janoi said he didn't have it. Really????

Hoverboard return. Super easy. Cut me a check for prorated difference of cost and warranty. Received great service communication and very prompt in receiving the check. Couldn’t have been an easier transaction. Would definitely purchase again through Square Trade for any future purchases

7 day turn around time. Works like new. I'm glad all my Amazon camera gear is covered by this. Recommend. I would highly recommend this insurance to anyone with valuable gear. Way faster than the other Amazon insurances.

I was so grateful for the services. I had my ps4 for less than a year. It was a Christmas gift for my son. I was so so so thankful for the quick response. I never received an email about my plan so I was nervous, but it was easy to locate and contact someone by looking through my Amazon purchases. I printed the label and sent it out. The communication by email through the whole process was amazing and helpful. It was sent, fixed and sent back to me within a week. Thank you again. I am so thankful for this amazing service.

I will not hesitate to purchase an extended warranty from them again.

Excellent! Totally satisfied! Phone was replace exactly as expected. Processing time was minimal. Personnel were professional and cordial. I expected some difficulty with the warranty because of grief encountered once with a competitive company. I have absolutely in recommending SquareTrade!

Our Tramontina counter ice maker had been working very well for a couple years. All of a sudden, it stopped making cubes or made just tiny, partial cubes. We had purchased a 3 yr warranty from Square Trade. I was able to make the claim online with only one chat. Easy to use web site. We received the warranty amount as a gift card in just one day!! We will use Square Trade again. Thank you.

I have purchased Square Trade Warranties in the past, but this was the first time I actually needed to make a claim. I won't say it was the smoothest experience, but that was not at the fault of Square Trade. The first technician that came out did not seem to have a clue what was wrong. The technician that was certified by the manufacturer that came out next was excellent! Fast claim process and receipt of claim refund was expedient!

Laptop was unrepairable. A check was sent to me for full amt I paid for it. A little slow getting it mailed, but I did get it. Laptop had been repaired twice successfully. They were very prompt getting it repaired and returned. I would definitely buy the SquareTrade Ins again.

They had my ds for only a couple of days when they decided to just replace it. Only took a little over a week before I had the replacement. Their overall service was fantastic and would recommend their warranty service to anyone.

My device was the type that is infamous for failing. It's a PC joystick. You go there and they say, “Get all the stuff out and off you go.” I took all the stuff out and then nothing happened. And then I came back and I had to refill it. But once that thing was filled out, it went very quickly. Every time you put a layer of difficulty, it’s meant for a lot of people to just give up. Once that difficulty was surmounted with, it’s fine.

Their ratings are exceptional if you go on Yelp and those places. I’ve been using them for about seven years, and every time I’ve had any kind of an issue, they’ve immediately resolved it for me. And that was always favorable for me. I’ve purchased quite a few from SquareTrade. I think the last one that was significant that I just used was for an electric scooter. Just after it was a year old, the engine started making noise, and it wouldn’t go as fast. So, I contacted them and let them know about that. I did everything online, so it was fantastic. It was quick as could be. They offered to chat but I didn’t need to chat. I just went right through the process and filled out all the information they asked for.

I had a computer chair that after a year was unable to sit in for fear of falling apart. I bought a 3 year contract with them. It took a few going back and forth as is expected to verify my claim and after they they paid me the cost of the chair to buy another one. Thankful for their honesty.

My phone was expensive, and it could break so I put a warranty on it. Filing a claim using the web seemed pretty easy. We filed to not get a new phone, and instead to just get the money back, whatever SquareTrade offered. It was very quick and efficient. They said either I send the phone back and they would replace it or I would lose some money and keep the phone. I was a little disappointed about the losing money part.

Water accidentally got knocked over on to the computer and it stopped working. Called and was immediately received a shipping box, shipped, and within a week it was on its way back. Everything appears to be repaired. The only problem was with Fed Ex, who would not speak with us locally to get a pick up time and place as we did not have email.

My 1 year old laptop had a hard drive crash. At the time I purchased it I also purchased a 2 year Square Trade warranty. Square Trade REFUSED TO COVER THE COSTS OF REPAIR! Their techs insisted it was a software problem and were absolute **! I am now out $363.00 because they refused to honor the warranty. The cost was for a new hard drive, Windows 10 to be reloaded and all of my data recovered and reinstalled. I fully intend to sue them!

I felt that my claim was handled very professionally. Every response was quick and clear. I knew exactly what to do and what was needed. Thank you for taking care of my problem quickly. It was a pleasure working with you.

Purchased a warranty on a 65 inch Samsung Tv. The tv is in a room used only when we have guests. Used the tv and it worked fine. Then 3 weeks later turned it on and it had lines horizontal and vertical. After filing a claim the tech had me to run a tv diagnostic on the set. When that didn’t work he asked me to take pictures and email to them. Then I received a response saying the crooked vertical lines indicated physical damage. I called and asked for a definition from them of physical damage. She said damage as a result of dropping such as a cracked screen. I took pictures. Called back asking about the fact the screen or any place on the tv not showing cracked screen or damage of any sort. She advised me it could be internal since the tv showed no signs of damage. How do you get internal damage if there is no external signs of damage. Asked to speak to tech and of course they had already left. TO BE CONTINUED!

Laptop Vertical Line Repair. In a little over a week including shipping, my Dell laptop was troubleshooted, fixed and sent back to me fixed. Directions were easy to start, process and file a claim. I had brought to a box store to get fixed, but they recommended we buy another laptop since the repair estimate was over $400 and not worth fixing. I am pleased that SquareTrade fixed my laptop and was able to seamlessly use the warranty.

The ad indicated cracked screen was covered. When I submitted a claim, I was told it was not covered. The customer service rep quickly offered to give my money back, thankfully so at least I wasn't hit by a worthless expense. I don't like being lied to about the coverage. Never again unless the company would stand by its statement of coverage.

I was supposed to receive a check for a Polaroid camera that I had, and I never received it. It was about two and a half weeks ago when they told me that I would receive it within five business days, and I still haven’t gotten it. And during the claim process it was a little bit more of a bumpy road. But then once I called, they took care of it themselves. They said, “We’ll just take care of it instead of having you fill out a bunch of papers.” So in the beginning it was a little rough, but afterwards they made up for it.

I did the claim online for the pencil sharpener and it was a little bit frustrating at first because I didn’t figure out the process at the very beginning, but once I caught on to what was going on, it was quite simple. There were some things you had to kind of instinctively know what to do. Like when I thought I had submitted everything, then I got something back from SquareTrade a couple of days later that said they needed something more, and they didn’t tell me what until I had to go back on to the website and kinda figure it out. The download of my receipt apparently didn’t take the first time. For people who are a little older, we’re not instinctively aware of some of those things. But I received a coupon to go and purchase a new pencil sharpener.

I bought a refurbished phone from WalMart.com and bought a warranty because accidents happen. I dropped my phone, filed a claim online. Cracked screens not covered. A few months later, I bought my daughter the same phone and coverage. Phone got dropped, nothing works. Tried to file a claim, couldn't get past the page that said contact manufacturers for defects. Called the company and was informed that accidents weren't covered on refurbished phones. Coverage plan doesn't state this. Why would Walmart offer when I checked out? Why wasn't I told this the first time? Why are refurbished phones not covered? Not happy with SquareTrade. Waste of money.

I had my cellphone covered by SquareTrade and when the screen broke, I submitted a claim. The experience was very good. I went online and it was shipped back to me quickly. So, everything was perfect. I am no longer with SquareTrade but an extended warranty is very valuable. Electronic devices are expensive nowadays and when you use them, they fall off, and they’re covered.

So far, the guys from SquareTrade have been nice and helpful. We called and inquired about it and they were good. They took care of their clients. I have no complaints about them. Whenever I talked to them, all of them were polite and nice. But my problem is still there. It’s not resolved yet. The TV has not come back to its original performance yet.

I purchased the coverage online through Target for my Nest thermostat. When my Nest thermostat stopped blowing cold air, I sent in a claim and it was an easy process once I figured out that SquareTrade was gonna send something to me and that I was supposed to press the link on it to finalize the claim. So I had to call them to figure out why there was a delay, and that was the delay. In the end, they gave me a refund and mailed a check.

Purchased 2 sets of Hertz speakers off Ebay along with this SquareTrade insurance. Had a set go bad and returned it to Square trade. Was told upon inspecting speakers that my plan didn't cover accidental physical damage to product. Their "certified tech" told them that the speakers were blown. I was confused because the warranty states that it covers electrical, product manufacturer failures and manufacturers defects. I explained to this half speaking English representative that I have 2 sets of these speakers on the same amplifier with the same wattage and settings but only 1 set went bad. The same set that came together. Plus if I did blow the speakers wouldn't all 4 have blown?!

Updated on 01/21/2020: It's been since August now since I sent my son's tablet to be repaired. SquareTrade refuses to acknowledge me, or to make this right. They are a SCAM. There are other companies that will insure your electronics. Don't let these guys scam you.

My gadget had a faulty power button that ended up going bad. I went on the website of SquareTrade and ended up following their instructions in packaging it up and dropping it off. They gave me an email confirmation that it was received, and then an email confirmation saying that things were in the works, and then that it would be shipped off, and sure enough it was and it showed up. I didn’t have to follow up or do anything else.

I had a good experience filing the claim for the DVD player, but it was kinda hard to figure out how to fix it. The straps on the DVD players that go on the back of the seat kept opening up. They fell and both ended up getting damaged. Also, right after we had gotten them, the wires that connect the DVD players together were messed up. We had to wrap it around the DVD player and they couldn’t fix it so they ended up giving me a gift card. Although I paid 99.99 and they gave me about 80, it helps. Having the warranty is very valuable. If I didn’t have it, I would never have gotten anything out of it.

Update: they have reached out and made a one time exception which I appreciate and will try them again.

I got a PS4 controller and wanted to make sure I was covered so I got SquareTrade. I just went on the website when I filed a claim. I told them my problem, and they helped me out real quick. It took eight minutes, and it was all good.

We buy protection plans on most anything that has a significant cost. We try to make sure we're protected on our power tools, appliances and everything else. SquareTrade was offered on the paint sprayer through Amazon. And when it broke, they issued us a check to purchase a new one. We received it right at a week, which wasn't very long. We're thankful for the speed and the help we received.

My family purchased a warranty with them. The item broke a while back, so it was thrown away. They asked for pictures of it and the receipt which I no longer have because we don't have that old account anymore. They told us Amazon should have it because they don't. Amazon no longer has this on their server since it's been over 90 days. Square Trade claims it's nothing they can do. Hello! Shouldn't the warranty company have a copy of this info since they are the ones insuring the item? It makes no sense. I just simply want a replacement model not all these EXCUSES, games, and tricks to avoid replacing the item.

I have bought two warranties through "Squaretrade", tried to make a claim on one, after the item broke in the first 2 months of use, got the run-around from the very start, kept telling me Dirt Devil should cover the warranty, which they won't BTW. I sent all required numbers/info etc. then threw my item away, as I live in a tiny apartment, and can't stand to have 'junk' lying around. I finally gave up and just had them refund my warranty price, as there seemed to be no other solution with this company. If I were you I'd avoid them like the plague. Absolute waste of money and your time, and they won't honor the warranty and give you a 'square trade', as their name implies. They are affiliated with Allstate Insurance, so I've made note to never do business with them either.

I brought a 65" Samsung 8 series TV at Costco on 11/13/2016, I paid over $1,500.00 for this TV, I brought the protection plan with Square Trade that Costco sold me. Last week my TV was not working good. Called SquareTrade 11/20/19, 11/22/19, 11/24/19, 11/25/19. They want to just play games with me. I have email pictures and paperwork, everything they want. After playing games with me, they email me, telling me that the TV was Damage without sending anybody out to look at it. "IT'S NOT DAMAGED." They just like playing games. This is the biggest SCAM I had to deal with. SAVE YOUR MONEY, DON'T BUY, BUY THE PROTECTION PLAN WITH SAMSUNG next time. Also look on BBB, they have over 2000 claims.

Purchased a new Kindle Fire and a Square Trade 2 year warranty at Amazon.com on March 8, 2019. About a year and a half later the Kindle Fire would no longer charge. Tried multiple new Kindle charge cables. Just spent an hour on the phone (August 29, 2019) with Square Trade; they said all of the Square Trade warranty paperwork is done through Amazon and somehow Amazon personnel messed up and attached this warranty to a similar device we ordered 2 years before. Since it was Amazon's fault the warranty is expired.

They put you through so many hoops to warranty something. I've been trying to warranty a recliner I purchased for my grandmother for over two weeks and they keep making excuses as to why they can't process the warranty... Avoid them, they are shady.

My call on Nov 23rd the representative was not helpful and was not willing to solve my problem. Was a very disappointed in the whole process. I kept explaining what my issue was and why I couldn't send the phone in during the right time and she was not able to help me with my issues.

On Oct. 4, 2019, our 55 inch Samsung TV (we bought at Sam's Club), just turned off. It would not come back on. All we got was green lines at the bottom of the screen. I contacted Square Trade on Oct. 7, 2019. I went through all the initial questions. Then I was told they could not find my warranty or my Sam's membership number. I was on the phone for quite a while. Next I was told it was their system. Finally, they found my warranty info. and told me to send a copy of the receipt. I did that. Then I received an e-mail stating they were having trouble viewing my receipt. I went on Sam's website and downloaded a better copy and e-mailed it.

Bought a modem router on Amazon. Also bought a S Trade warranty. 1 1/2 yrs later, the apparatus broke. Filed a claim. Claim was accepted really fast and I got my check for 55$ within 1 week. For some reason I decided to cash it and not deposit it to my account. I went to a Citibank and they told me there was a "stop payment" posted for this and other checks. I would have had to pay a fee to my bank for this check if I had made the deposit. No communication from S Trade at all. I calk them and all I got was. "We are going to investigate and get back with you in 24 hrs." So, now I have a piece of paper that says Square Trade on it. What kind of scam is this? What a shameless company.

I always broke something or I have children. I used the warranty and then my headphone got put in the water so I don’t have it anymore. But SquareTrade did good and it was easy. I liked it. They explained everything very well. Also, they were polite and they let me talk, not just over-talk me like other people do.

My son accidentally broke his tablet and I had insurance for it. It was really overwhelming for him. So I was like, “Okay, I’m gonna try to get you a new one,” but that’s when SquareTrade said that they were gonna give me back the money. The claim was made last month, but I had to tell them that I haven’t received anything. My apartment is really messed up with the address so if you try to look for it, it comes out to another address, but that address is not even on my street. Sometimes, the person that delivered just can’t find it. I went deeply and I put the address back in November 7, but I haven’t received anything. They told me they were gonna void it, but I don’t know. Other than that, the staff is great. They have been answering my questions and helping me out.

I bought a Vizio TV and am outside of the normal guarantee for the 1 year that comes standard. I realized I had purchased a SquareTrade extra guarantee to cover me for the next three years. I am within my time frame, everyone agrees, Vizio has opened a file for us that states they would have covered this failing screen under their warranty if it was within the 1st year. The SquareTrade people were polite while telling me this type of experience is because someone has damaged the screen. This is not true and a Vizio tech asked us all the necessary questions to diagnose what is going on. One of the SquareTrade reps said because the part is $1200 they don't want to cover it, they also offered to give me the $99 back for the guarantee.

Impossible to verify my warranty or so they say. I have the documents from HSN and warranty. Supposedly they can’t find them. Never again will I purchase a warranty with SquareTrade. Won’t refund or fix the tablet.

Bought insurance for my Samsung Galaxy S9 and the fast charge feature on the phone stopped working. Began the process of filing a claim. Provided information regarding the problem as required and then get the message that the problem can be fixed by restoring and rebooting the phone. I had tried that multiple times before filing the claim. I then check on the status of the claim and it indicates it is closed, with no resolution of the issue. The coverage is a waste of your money. You would be better off saving your monthly payment and putting it toward the cost of repairing or replacing your phone.

We purchased a HP Pagewide Pro Printer that retails for $700 online. We got a great deal from Staples for $399! We purchased the protection plan for SquareTrade upon purchase who happened to be partnered with Staples because we have had issues with printers in the past and thought better be covered in case. We recently had an issue with the duplex module on the printer. Square trade told us we needed to send back the printer to them for repair but because we run a business they told us that they can send a repair company to us. After never receiving a response from this repair company I called the number for Square trade and was told they are issuing a check for the cost we paid for the printer. I was confused because to purchase another printer this would cost me an additional $300! Good deals like we received two years ago do not just fall in your lap every day and we shopped around.

The camera stopped working and it blacked out, and we filed a claim to SquareTrade. They responded right away but it was a pain to find all the information about the purchase and the claim to file it. It would be nice if when you first make a purchase, you go ahead and you register the item immediately. So, when you do have to make a claim, you just sign in or log in, and the item is already there. You could just click on it and give the reason for the return or for the claim, which will be perfect.

The remote controlled car started making weird noises and then slowly, it stopped working. I can’t say that making the claim was that easy. It says to do it online, but there are too many variables to enter in and it’s not that clear. I had to chat with somebody first to get it through. They didn’t even let me submit it. Apparently, even though I have insurance on the toy, it’s still within the warranty time so they want me to contact the manufacturer. So, I was a little disappointed in the insurance policy since I assume it was there and I would like to use it. I bought insurance so it would make things easier for me in case the toy ever broke down. They’re making me go through all these hoops and try to contact the manufacturer first, call somebody, be on the line and be on hold for 20 minutes till I speak with somebody again. Going through all that again while having insurance is useless, so I probably would not do it again.

My son was walking downstairs with his Nintendo Switch, he tripped and he ended up falling a couple of steps. The little console fell out of his hands, so it ended up hitting the floor and breaking one of the joysticks. I did the claim through my phone and it took me five minutes to go ahead and file the claim, print out the paperwork and send it out. It was really simple. They replaced both of the joysticks, so it was quite easy and painless. I didn’t have to follow up and I didn’t have to wait that long.

I am very satisfied with my purchase of insurance on my desktop computer from Square Trade. I was having multiple issues with my desktop about 14 months after purchasing. I called Square Trade and their technicians walked me through potential troubleshooting steps. They were very knowledgeable and professional. Square Trade decided that it was better to refund my original purchase and the refund check arrived within the specified timeline. I would highly recommend Square Trade to anyone buying a computer.

First of all I was scheduled for Thursday October 31st. 8-12 window. They never showed up. I called the repairman, voicemail. No response until later in the evening. I called the company. Not much better. He finally came the next day. He came by himself, fixed the TV, couldn’t and wouldn’t hang the TV back on the wall. I had this happen 2 years ago when they brought 2 persons and hung up my TV and set it up. If this happens again before the warranty expires, there’s only one option. Replace TV.

I bought a used printer from eBay and I was a little concerned because it was still a $200 printer, even used. So, I bought the extended warranty from SquareTrade and I'm glad I did that. It was about five months that I had it that it broke down. I made a claim to SquareTrade. I had to bring it to FedEx and they had to pack it. But SquareTrade paid for packing it and shipping it both ways. The receipt for the boxes was $31 and change - $29 to pack it and with tax, tip and everything. As soon as I forwarded that to SquareTrade by email, within an hour, I got a letter that the check has already been cut, and it will be sent out on regular mail, however long it takes to get from where they are to where I live.

I filed a claim on my Walmart controllers and everything was great. I gave details about what happened and they sent me a little Walmart code. It was $40 for a new controller and I had to pay the rest of the $10. The whole process took about 30 minutes, which wasn't even long. Originally, the rep said one or two days but he just did it very quickly. Everything was smooth and easy. I love them all and they helped me out. I also recommend the warranty to my friends.

I bought a warranty which covers electrical and mechanical failure. When the hinge broke on my laptop. I was told that this was not a mechanical problem and therefore was not covered by the warranty. A hinge is a mechanical part and I believe that they are misleading in their advertising.

I purchased a SquareTrade protection plan for a TV that I bought from Sam's Club. One day, the TV wasn't working. I talked to a rep from SquareTrade over the phone and told them my problem. They told me that I was still under warranty from the factory and so they connected me there. I told the factory what was going on and they ran me through some tests over the phone. They found that my issue was the remote I had wasn't operating correctly. They sent me a new remote and that resolved the problem.

First, the screen was cracked so I called and made a claim to SquareTrade for that. And in between, before it could get down to the repair center, the phone stopped working completely. It would not turn on and it had a smell. SquareTrade wouldn't send me a replacement. They were making me take it down to the repair center to have the people look at it. And the repair center closest to us is about 45 minutes from my home. That's a two hours plus appointment for me that I don't have the time to do. Currently, we are functioning without a phone. I got an extra phone and until I can get down there to have that phone looked at, I'm stuck. So I'm not happy. If this is SquareTrade's new policy, I'm not gonna be going with SquareTrade any longer, and I have so many SquareTrade protection plans.

I've had nothing but positive experiences with ST for a few years, but they've lost my business. My Dell laptop has a keyboard problem. Online determined it is definitely a hardware problem. In the past on previous computers they've given multiple options: send it in, fix in town, etc. Now my only option was to send it in (7-10 business days turnaround)... Furthermore, they stated that they will WIPE THE COMPUTER. My issue is not the backup; no problem. I don't want to spend hours resetting everything up again, downloading everything, re-installing apps, etc, etc. I pleaded with them, to no avail. This is ridiculous! Wipe my keyboard--factory reset--to fix/replace the keyboard???

The power jack on the back of my computer monitor broke off. I filled out a claim online and sent it in to SquareTrade. Two days after, they sent me an email and said that they took a look at it and it wasn’t repairable. But they sent me a check and I’ve gotten it already. It took a full week but it has already been fully taken care of. My SquareTrade experience was really good.

I purchased a SquareTrade protection plan for a Fitbit Charge 3. I was told, “If you want coverage for this device, this is what you purchase.” And I couldn’t make a decision one way or the other. I just said, “Yes, I’ll get it.” And I bought it from Sam’s. The reps I spoke with were very courteous. The piece of equipment stopped working so I filed a claim and their claims process was very convoluted because as soon as I told them that I had a problem, I went back to the store and asked them, “Do you want me to give this item back to you?" They didn't do anything for me. They told me about this warranty location and they said, “The warranty company is the one that you have to go through.”

I've used SquareTrade before so I knew the benefits of it. It was with my son's toy when I first got it at Walmart. When it stopped working, I did a hard reset and it just wouldn't come back on, so I just needed a new item. The process was fairly simple. I went online, and once I was told that it was under warranty, I contacted the warranty company. It was the company that manufactured the item, and it was no longer under warranty so. I called SquareTrade back and they were able to help me. It was just that one phone call. I wasn't sent forward to anyone. I liked their ability to explain the process and how quickly I can get my refund for it. The plan is very valuable. You never know what would happen, whether it's technical or something that you've done.

I’ve used SquareTrade a couple of times for three items. I needed to replace one of the items and it was a very smooth, very easy and painless transaction. I did the claim through their website and I found it easy to navigate. Then I interacted with their reps through online chat and we went through the steps on troubleshooting. Then we went through the steps on options and based on the information I provided them, they were able to offer me a refund.

I submitted a claim to SquareTrade and it was pretty easy. I just go to the website and it’s like a step-by-step thing that you wanna do a claim. They ask what’s wrong with the gadget, you say it, and they say okay. And then they tell you have to print out a paper and send back the device, and then they’ll refund your money. As soon as I shipped it, they pretty much refunded the money through the internet.

I bought my TV six months ago and recently, I thought that maybe I should get a warranty for it. However, it was too late for SquareTrade. I recommend that option be available for anything that is less than a year from purchase. Still, they have handled every claim that I had with professionalism. They’ve gone beyond what most people would do to make sure that I get what I paid for. Submitting a claim hasn't been difficult. The gentleman whom I spoke to from SquareTrade explained to me step-by-step what we were gonna do. Within 6 days, everything had been rectified.

The reps of SquareTrade were very nice, courteous and very helpful. I called to submit a claim and I was given some information on it. I took the device to see if it could be repaired and it wasn’t. I called them back and told them what the situation was, and they quickly went ahead and issued the information to send out the replacement, and I send them back the other phone. It took 3 days to receive the phone. We had the phone replaced so quickly that we were really surprised. We were very much satisfied. What surprised me was we had SquareTrade for all these years and then we didn’t know, and it turned out wonderful. So thank you.

The guy from Staples advised getting a protection plan from SquareTrade, and I thought it’s gonna be good. I went to a couple of hikes, and after that the bag came to a condition where it could no longer be useful so I spoke with SquareTrade. First, I had a very bad experience because they didn’t have my protection plan on their system so I spent at least two or three weeks just getting my protection plan enrolled into the website. That one took a lot of time. Whenever I called them, they took forever to lift the phone. But after that, once they got into the system, whenever I log in, I’m then able to see my protection plan. Then the process went smooth and easy so I just gave them my details and what happened with the bag.

I have been going back and forth with Squaretrade trying to get them to fix my warranty to show 10 years what I paid for, instead of 1 year. They made the error and it has taken this long 14 days, I have been chatting and talking with their agents on the phone. It still is not fixed. I was advised the same thing - their warranty dept. will fix the problem and send me an email. This is a rip off and it is a shame that Sam's Club is associated with this company that treats its customers like this. A lesson well learned and I will be spreading the word to everyone I know. This is ridiculous!! With everything going on in the world; this should not be so complicated!! I was trying to get a wedding band repaired.

There was a crack in my cellphone and I dealt with SquareTrade to get a replacement. I did my claim over the phone and their service was quick. I told them what was wrong and they sent me a packet which I had to send back. Then I got the new phone in three days and it looks great. All in all, I’ve dealt with them a couple of times and I’m quite satisfied with SquareTrade's claims process.

My claim for my laptop went pretty well. I filed it online, it got to SquareTrade fast and then they got back to me fast. They fixed the laptop for me. It was two days for them to fix it, and then I got it back within three days after they fixed it. It could’ve gone a lot longer.

Paid them around $100 dollars for over 2 years. When I asked them to repair my phone they want to charge me a deductible that is more than I can replace phone for. So I basically paid them for two years for absolutely nothing. Don't ever insure anything with this company, complete rip off.

The total process was near to seamless and was quickly accomplished over the phone without any loss of service. We are always happy to pay for insurance that is practical and delivers when the need arises. If only there were more business entities concerned with being as efficient in servicing their clients, there would be an ever expanding population of satisfied consumers ready to recommend such services to others!

I had a trail camera that I had SquareTrade on and when I went to pull pictures off of it, it stopped working. And I put new batteries in it, but it still didn't work. I submitted a claim to get it repaired and the process was easy. SquareTrade said that it would have to go through the manufacturer first then, if they didn't do anything, I should call them back and I did. The manufacturer being Bushnell, they didn't do anything and I ended up getting a store credit. It was a few dollars less than what the overall cost of the camera was, but I was satisfied.

The warranty price was fairly reasonable. However, when I filed a claim, it was horrendous. I tried on two different weekends probably about two weeks apart and it took 3 or 4 different attempts. I kept getting sent back to Walmart, and Walmart was sending me back to SquareTrade. It was hard putting some of the stuff in online and getting it to accept the information. After about two different calls, it just seemed like it was very trying. I also wound up talking to people who never called me back. I was told to get in touch with the manufacturer and that it was still under warranty there. So, ultimately, I wound up with the manufacturer and I’m working with them on the situation now. I didn’t realize it was under warranty for a year with the manufacturer. Still, I probably would never buy another SquareTrade warranty through Walmart.

SquareTrade's warranty was inexpensive. I got one and one day, the router I purchased through didn't work anymore. Filing a claim online was pretty easy.

I feel like the tech person wasn't listening to what I was saying at all. His first (and only) resolution is to wipe my computer to fix the problem. That is going to take me hours to reinstall programs and also cost me money to have to re-purchase programs that I didn't keep the codes for. He wasn't willing to problem solve with me. He said he has never seen this type of case before where the monitor stops working so it must be a software issue. My monitor turns off if the laptop is moved a little bit, however if it is connected to a TV with an HDMI cable, I can bypass the laptop screen and just use the TV. This seems like a hardware issue to me but he wants me to wipe my computer first before he does any hardware troubleshooting. My brother in law builds computers and said it was a hardware issue however SquareTrade wants to wipe the computer because it is faster for SquareTrade, even though it creates a huge amount of work for me to reload everything.

Submitting a claim to SquareTrade was fairly easy. However, every time I call, I have to give redundant information. The process to get to speaking to someone about my concern takes quite a while. Still, their customer service team has been friendly and helpful.

One star is too kind of a review. I would give ZERO stars if I had that option. They keep insisting on repairing an item and it keeps getting worse with each repair. I was promised a replacement and they are still trying to avoid having to replace my item. One more month until my warranty expiration! Total waste of time and money.

The representative was attentive and courteous while helping on how to fulfill my claim. I am totally satisfied on achieving my goal: approval of my request on resolving my issue. The representative attention and instructions, and the way she handled my request were clear and cut.

My children have butterfingers. So if a warranty is offered, 9 times out of 10, I’m gonna get it. And I just go with whatever providers that are offered in the stores in which I purchase, especially SquareTrade. It’s non-expensive for the plan. However, warranty companies never explain the benefits and that has caused me some problems in the past when I purchased the warranty and find out later on that the warranty doesn’t cover everything. But I never had a problem with SquareTrade. When you have to make a claim with them, the instructions are so easy that it’s ignorant not to do it if you need to. When my son tripped with his phone in his hand, it hit the concrete. I filed a claim to SquareTrade and it was extremely easy. I did it online and it was very easy to navigate their website, and I was constantly receiving emails from them telling me everything. This is the second claim I’ve had to do over the years I’ve used them, and I’ve never had a problem.

I purchased a vacuum cleaner a year ago, and I was given the option to buy a warranty for two years for $16. I figured going with Squaretrade since I had bought once before from them. It's very inexpensive and it’s worthwhile. But when I submitted a claim, it was immediately denied. It said that accidental damage was not covered. I called them and said it was not damaged via accident. The guy explained the damage. I said it was like a wear and tear damage and it shouldn’t be broken within a year. Finally, he changed his mind and they covered it. And the customer service was nice. The whole process took 20 minutes. In the past, it was really good filing a claim in. I had a SquareTrade on a TV that we had purchased at Costco. I just called, and they sent out a repairperson, and they fixed it. It was an easy process.

Portable speaker. I was pleasantly surprised that my experience with QVC and Square Trade was so good. The problem was resolved before I got off the phone. I received cash back within the week and didn’t even have to send back the broken product. I was very happy with the outcome.

Broken office chair. Person I talked to was pleasant and took care to get the information and resolve the problem quickly. They understood what had happened and made sure to listen to what I was saying. They also listened and took details of what had happened and did not try to argue with me.

HP Printer 477. Told by SquareTrade service was taken care of. Called service provider Barrister, they had not heard from SquareTrade. Three days later called SquareTrade, to continue with service or replacement. Baloney story about service interruption in the computer system at SquareTrade. Restarted the service process, told to box the printer and have it sent to SquareTrade. Expected turn-around - 10 days. Returned and replaced printer at Staples, downtime 1.5 hrs. SquareTrade is why I NEVER purchase an aftermarket warranty.

I had a great experience with SquareTrade. They helped me with my problem in a quick and friendly manner and the refund was received way before the expected date. I would use them again and recommend them to my friends and family.

SquareTrade was offered to me when I purchased the TV at Sam’s Club. The rep handed me a pamphlet and said, “Which one do you want?” And it had the check marks with what it covered. Their claims process was easy. It was just taking a lot of pictures of the TV and sending it it through their website, and it was easy to navigate. The rep that I had interaction with was helpful and very friendly. The only thing that was disappointing and it probably wasn’t SquareTrade’s fault, but the TV I had picked was out of stock and I waited at home all day for a delivery that never came. When I called Best Buy who’s delivering it, they said, “That has been canceled because we don’t have that TV.” I said, “Okay. Somebody could have called. My phone number is on there.” That took another week to redo it and get the TV. But it's here and it's all good now. It is really valuable to have an extended warranty.

Follow up on Approved Warranty, Processed, and Nothing! Have been promised over and over again would receive my e-gift card by email, call after call to request help and all I get is reprocessed and another 2 day wait, 3 or 4 different times,... Something needs to be done after even singing electric affidavit and no one cares enough to get to bottom of problem other than running it back thru the processing program. A few agents have been genuine sounding and trying to help, but other promise the first thing that pops in their head. Come on people. From filing on Oct 11, 2019 to today Oct. 23, 2019 and nothing. Guess I will now try some other way to get help like contacting Allstate who is affiliated with SquareTrade. I don't know but I do need what's mine after paying for their service. Now they need to get to the bottom of this, thanks people for listening... Jocelyn **

I always buy my protection plan and I got one for a Dr. Dre headphones from the store I purchased the device. I had to file a claim when they stopped working. It was crazy. One day it was fine then they just stopped working the next day. The lady who helped me was wonderful and very helpful. They sent me back money and it took 3 days to get the money back. So, having the warranty was very valuable because I can go into a store and get a new one.

Worst warranty place ever. Over $250 in warranties and they can't seem to find any of them even tho I have been reading them to them. Um pretty fishy to me. So tired of the same thing from square trade. No record found even tho I'm looking at it. They are a RIP off majorly. Don't want to send a new item ever. If I would have known this I would have never bought a warranty with any of my electronics. I would have saved the warranty money in case something happened. It would have been a lot easier than going through these people. Android phones, iPhones tablets, hover boards, lawn mower, vacuums all a waste of money on warranties that I can not get back and have to pay for all over again. These people are horrible and very ignorant. No phone manners at all. Definitely will not waste money or time on these people again. Horrible, horrible, horrible. Only reason they got a 1 because there isn't a 0 option.

I tried to file my claim for my laptop online but I had issues. I tried to submit my receipt but SquareTrade's system said that it wasn't accepted. I called and the rep whom I got to speak with was very helpful.

I had a four-year SquareTrade plan for my daughter's tablet but it was very hard to file a claim. She had the tablet for about a year and then its screen went black, like it was broken from the inside but not the outside. SquareTrade needed some serial numbers and if they don’t have it, they couldn’t do anything with the tablet. Even having the receipt didn’t matter. They ended up giving me what the tablet was worth now instead of what I paid, and it was awful. I paid a 100 for this tablet and 50 for the warranty but I only got $50 for it. They didn’t want us to try to replace it or fix it. They told me to just throw it away. I would never use SquareTrade again.

Purchased the extended warranty for my Viso 60" TV from Square Deal in 2015. Recently, after a short period of acting up, the TV would not turn on. Called Square Deal expecting the run around and what I got was astounding. Patient, knowledgeable, understanding personnel who never made me feel rushed, nor incompetent. The claim was created and repairs executed without an issue. Fantastic experience.

After communicating with your agent this morning, he informed me he will contact me immediately, a few minutes, actually, with the resolution to my issue upon receipt of my response to his email....just about 6- hours ago. Every time each agent gets a piece of info. and tell me they have to speak to their supervisor and return with some new twist to the policy. They get a bit more info. and off they go again to their supervisor and come back, again, with another twist to the previous twist to what they had said to me earlier in the conversation. Now your agents don't follow-up on communications as they commit and I expect the next excuse to avoid honoring this policy you sold me out with informing me of all conditions of the policy, preventing me from making an informed decision as to purchase your policy or not, a lawful requirement, will be to blame President Trump.

I got a SquareTrade warranty for a Panda dryer from Walmart. Prior to the warranty being up, there was a problem with that Panda dryer and they knew about it because when I called up and said what was going on they said they knew about the problem. I bought it August 16th, and I called back on the 21st. I had to use the warranty, but it was okay because it cost me 25 bucks, and they reimbursed me 25 bucks.

My TV gave trouble after 2 years. When I went online, SquareTrade led me through the procedure to troubleshoot and replace my TV. Anyone I talked to was helpful and courteous. I would use square trade again if I buy another big screen.

The lens on the camera had become cracked making it impossible to take clear pictures. I called for a repair but found it would take 3-4 days. After explaining I could not be without my phone for medical reasons the representative checked with the supervisor and they replaced the phone.

Replace malfunctioning Galaxy 6s. The interaction with the call center was pleasant and positive. They told me that my claim was verified and that they would send me a shipping label to return the phone. Well, as you can see it's been more than a month and no label. I have waited a month to give it the opportunity to deal with possible postal delays. I suspect that if and when I do get the shipping label, they will find another reason to not honor the claim.

We have kids so we got a SquareTrade insurance through Walmart for our phone. Since you have to go through quite a hassle just to even return the purchase that you made, we just went ahead and got a new phone instead.

They work around every angle to try not to fix your product or refund you when the product malfunction. Waste of money. If I had to pick another insurance company I will go with Asurion. And just for the heads up if you purchase an item through eBay most likely the manufacturer will not fix it. They gave me the run-around for 4 months! I ended up throwing the item away and purchasing a new one with no insurance through SquareTrade.

I had a spill of cleaning solution in my MacBook Pro. It worked for a while. 7 months later the battery died and it was no longer covered. Warranty expired 30 days ago. When I took it in to an Apple authorized retailer and repair shop to have the battery replaced. They opened it and found liquid as well as corrosive damage and battery swollen. The smell of the cleaning liquid never went away, it was there when it was opened. The repair would be almost as much as a new machine. Lesson learned. They may say they fixed it but apparently they did not. Keep in mind there was no extra spills or anything that would have caused this issue besides the initial spill. I will never use another Square Trade warranty for anything. You get what you pay for.

I bought SquareTrade warranty for a Razor scooter that I purchased. My interaction with the SquareTrade rep was great. We tried to file a claim online but it kept telling us we didn’t qualify, so we got frustrated and called a human, and everything was taken care of. My experience with them was great. We got the check in the mail, and we’ve already replaced the item.

We got this telecopier from Staples and the manager there suggested that we get the SquareTrade insurance. It sounded like a good plan, so we did that. Getting the insurance worked out in our favor because the machine did not work well. We didn't have to bring the machine back, and they told us that we didn’t have to pack it. They put a technician on, and they did the troubleshooting, which took about an hour. They did the troubleshooting to see if they could fix it remotely, which I couldn’t. And I understand that so an hour of our time was not ill spent. Because when it came down to it, Rodney worked everything through. We got a check in the mail, and we were able to use that to buy another one.

I purchased my dad a phone with the SquareTrade warranty. He dropped his phone and the screen broke. Thankfully, that was covered. I did a talk chat with their rep and I was told to take the battery out and they'll send me a label and that I'll have to send the phone back to them. I sorted that and then they said that I'll get the cost of the phone back. I said okay. Since I don't have an option for check, I got the gift card emailed to me and then I went back to Target and got another phone for my dad. The best part overall was when I was doing that chat thing. I made it clear that I'm not tech-savvy and that they gotta make it simple for me to claim, and they did. The woman I spoke to posted everything I needed.

My phone's battery doesn't hold a charge. I'm charging it up a lot, but before I go anywhere, I make sure it's fully charged. But then, my screen freezes up. I called Motorola because it was still under factory warranty and they didn't wanna really do nothing but just wanted me to put out money for something that I shouldn't have to. I tried to take it to the place that I purchased the phone at and they wanted me to take and put money down, a $75 security, and then they wanted me to pay $25 to ship it. That's not why I got insurance through Motorola.

Purchased cell phone and warranty at a Walmart store 6 months ago. The phone charging port is no longer working. Could not find my receipt. I Provided them with the IMEI number (basically the phone serial). They use this number to ensure this is the phone you purchased with the warranty. So they have this number as being insured. No reciept no repair. It is an excuse not to cover the warranty. Will not ever buy a warranty from these people again!

The iPad fell from my daughter's hands and it shattered the screen. We submitted the claim online with SquareTrade, but it wasn't able to match up for our option that they gave us. So then, they contacted us the very next day telling us the best option for us. We went with that option, and then they sent us all the information we needed through email. We went and FedExed the store as they have told us. FedEx took care of us, and we didn't have to do anything. SquareTrade was in constant communication with us as far as like when they received it, when they were done, when it was sent off and when it got here when it was delivered. The whole process was great. It was pretty quick. It was just a few days from the time that we sent it off until the time that they sent it back.

I opened a claim with SquareTrade and it was a bumpy road, but it got done. Filing the claim was easy for the most part. I took my phone to one of their certified places that was on the list. They repaired the phone but they damaged it in the midst of repairing it. When I talked to the guy about it, he said, “Well, that’s just gonna happen.” I wasn’t happy with the answer, so I called SquareTrade. However, it happened to be right around the end of my warranty. By the time the phone was repaired and into the next week, my warranty was no longer valid. So now, it’s the warranty with the vendor that I took the phone to. But since I didn’t really wanna work with them since they pretty much told me about then, I gave SquareTrade a call. I haven’t received everything yet, but once all is squared away then I’m all good to go. Overall, the guys took care of me.

I purchased a SquareTrade warranty for my phone and I was happy in a claim I had with them. I had to mail the phone in and I was a little nervous about doing that as it was the first time I actually had to do it and I didn't know if they would get it quite that quick, but it worked out well. They sent me the label, I mailed it on a Wednesday, and they got it on Thursday morning. They did the repair on the phone and got it back in the mail the same day, so I already got it back Friday afternoon. The phone came back really fast and they did a good job. So, I was really pleased.

I was really impressed with SquareTrade. My phone was fixed and I got it back within a 24-hour turnaround. It was completely rebuilt. And everybody that I dealt with was very professional and polite. Not everybody knew exactly what they were talking about, though. Also, I had to re-send some of the documents four times. Other than that, it was really a breeze.

We bought 2 TVs and that day, we bought the extended warranty for the first time. Sam's have SquareTrade and being a Prime Plus member of Sam's, I also got an extra year. So, I got a five-year warranty. Then, one TV went blank while I was watching. There was no light or anything. I went online, got SquareTrade's phone number, and called them. They sent me a box and the packing material, and asked me to mail it back, which I did. They fixed it and they were quick. I got the TV back in a couple of days and it's been fine so far.

Ok so after about 36 hours of waiting I got an email from a gentleman on the resolution team. I talked to him and he was very helpful and although they are not able to fix or replace my Apple Watch he is going to send me a check for the amount I paid which after everything is better then what I thought I was going to be getting. Lesson learned if you buy a plan make sure in the next 8 days to contact square trade and make sure it is actually set up the way that you want it.

My SquareTrade experience went good. I had them for an HR Fitbit protection. When I bought it, I made sure that the warranty was all set up. I had a good interaction with the rep I spoke with. When I made a claim, they told me, “Just send it in.” And I did. In about a week and a half's time, I got a replacement. They sent me a new one and they mailed it back out.

They refuse to honor our warranty, stating they can't verify our purchase, regardless of the fact that I and Costco sent numerous pdfs with proof of purchase. I have spent 10 hours on the phone with SquareTrade numerous times, with Costco, researching emails, scanning credit card and Costco receipts, etc. Just to show proof of purchase and they are running out the clock, as my warranty expires in a few weeks! I bought the warranty on a different day than the product and they won't accept it. Just do a Google search on them, see BBB, class actions, etc, they have a pattern of doing this! I'm so disappointed, out money and a broken product. I wish Costco would partner with another warranty company, one which is honest, credible and treats Costco customers with respect like Costco. I love Costco, been a member for decades, but don't recommend SquareTrade warranties.

First, they just glued my broken computer back together. When that didn't last longer than a few weeks (no surprise), it took them over two weeks to do a new repair. We moved during this time, and, despite updating our address with them over the phone, they still sent the finished computer to the old address. It was returned, which they didn't even know until I told them after looking up the tracking on FedEx. They then said they'd email with an update in two business days. This "update" said, "We're working on it... we'll get back to you in two business days." Two business days later, their email said, "We're working on it... we'll get back to you in 48 hours." I have yet to receive my computer back and it's been gone for over three weeks. If they glued it again, I'll be livid.

I bought a PC monitor from Newegg and after around 2 days I started to have problems with it. Here now a month and a half later I’m completely fed up with the issues this monitor is giving me. So I call SquareTrade to file my claim and so how I can’t get it repaired or replaced because of a waiting period? I just want my money back at least. So after about a five minute conversation the Rep offered to refund my plan since “there was nothing to be done about it”. She was nice and polite about everything but still how am I supposed to get this repaired, replaced, or refunded. So if anyone is looking to buy a refurbished monitor and use SquareTrade as a warranty service, I highly recommend you don’t. It’s a waste of money and they will not be able to repair, replace, or refund anything other than the plan itself.

SquareTrade was the warranty from Target, where I bought the phone. The phone belongs to my sister. My sister’s mom started working a little bit, but it’s still acting up. And I was the one doing all the work for them and trying to get it straightened out. But there’s something wrong with the phone. She can’t receive phone calls now.

I bought the hover board was for my daughter and got SquareTrade to protect me and everything, but they didn’t really help me at all. The hover board broke down and I called SquareTrade. The process last three months and a half, and they would keep bouncing me like a ball to one place to another, and I was really tired of that. I got really upset and I started yelling at them. They told me to call certain numbers but they kept giving me the same number and I've been calling a lot of times. SquareTrade didn’t even replace it. They told me they couldn’t replace it because they don’t make it. They didn’t give me much options. They just gave me half of the price of what I paid for it. So, that’s really, really bad.

I got my cell phone from Walmart, and I wanted to get insurance on it so I got SquareTrade. Two and a half weeks ago, I called their 1-800 number and the girl filled out the paperwork. At first, she wanted me to go and get the cracked phone fixed. I said, “I would come out cheaper buying a phone versus paying somebody $85 to fix this phone, and then, it still ain’t gonna work." 'Cause a lot of times one gets their phone fixed and then the phone doesn't work. I know certain people had their phone fixed when they were cracked, and they had worse problems. She finally understood what I wanted to do and she talked to her supervisor. She was nice and really tried to help me. When she finally agreed and said, “Okay,” she told me to send her my phone. She was gonna send me a label but I never got that.

I got the warranty from SquareTrade for my phone through Walmart. I accidentally dropped the phone and broke the screen. I've spoken with SquareTrade several times over the course of a month regarding the phone. I’ve spoken with several different people, and I had experienced a couple of reps that I felt were exceptionally nice and patient. But I had a couple bad experiences from one individual. I was transferred to this person after I gave all my information to a rep. He misunderstood something that I stated to him, and I told him that it was not what I said. And then he said, “Ma’am, you got to get your act together quicker.”

I purchased my TV from Sam's club May of 2018 and my TV went out on September of 2019. Called SquareTrade to file a claim, they had to have my receipt on file so sent them the information they requested. Once received the claim process started. That is when my nightmare began. Claim was started September 15th and I just now received the replacement TV after numerous appointments being missed by the repairman as well as Best Buy. It took 4 weeks to get my TV replaced and only because the UPS man was generous enough to come back to my house after he had already attempted to deliver the tv earlier. I was talked down too, cut off, and talked over. It has been by far the worst claim experience I have ever gone through.

The warranty was for a 7-inch Samsung tablet purchased at Walmart. I filed the claim with SquareTrade and they corresponded with me via email, let me know every step of the way what was going on, and then decided to send me a check which was about $30 less but I was 200% satisfied with that. It took seven days total to get that check which was very fast. It’s an Allstate company and I'm very impressed with everything. I went with them because that’s who I use for my home and auto. It made it very easy.

I filed a claim for my son’s Xbox, and everything went good. Over the course of a couple of weeks, the Xbox started freezing up, and it was locking up. I read the blogs, and it was a common problem about the Xbox One having hard drive issues. I went online, and then a screen popped up that in order to finalize the claim, we’ll have to upload the receipt and call the number. And then I called and spoke to the gentleman on the phone, and he gave the purchase receipt from Amazon a stamp of approval. He asked if I wanna get it fixed at a certain place. He said they could find me a place, but if we have a place, it should be a licensed repair facility.

I purchased the SquareTrade protection plan from Target when I bought an Apple iPad for my son for Christmas. After 3 weeks, the iPad had a cracked screen and I filed a claim with SquareTrade. The iPad was sent back to me with a fixed screen but it no longer held a charge. After sending the iPad back 2 more times to be fixed by SquareTrade it still will not charge and I was told today that my protection plan is now expired and there is nothing that can be done for me. The brand new iPad is now worthless. I would have been better off taking it down the street to have the screen replaced by a local store and paying out of pocket. Extremely dissatisfied with this company. I am looking for another way to report them in addition to this review so that no one else has the same issue.

I’ve always had a good experience if I’ve had to use SquareTrade. I sent in a claim when the icemaker wasn't working. It wasn't producing ice. So, I shipped it, and they sent me a gift card, which was great, and then I purchased another icemaker. It was easy-peasy online. Submitting a claim was really self-explanatory. I just went through the website and entered all my information.

The product wasn’t working as it was supposed to. I tried to do the claim online, but there was an issue. It wasn’t pulling up correctly, so I had to call in. And the person on the other end was able to reconfigure the claim so that I can finalize it and send it out. If I didn't have that initial hiccup, it would have been ridiculously smooth. It took about five to six days until I received the check.

SquareTrade was offered at Costco where I purchased my Samsung Galaxy Note 8, and it seemed like a good deal at the time. I got help from somebody when I destroyed my phone last time and everything was explained really well. I was shocked to see the phone the very next day on a Saturday morning. I was expecting to wait a few days, but then I got it the very next morning at 8:00 AM. I was totally blown away by that fact. The customer rep was really helpful, friendly and didn’t make me feel dumb for breaking my phone. The experience was fantastic and the value is there. I would highly recommend it.

We got SquareTrade as our protection plan for our TV because it’s electronic and man-made, and anything can go wrong with it. I spoke to someone there and the person was professional and really detailed, and let me know the extent of the warranty and how it works. Recently, the TV just stopped working and went blank. The claim process was fine and there was no problem whatsoever.

When I had an issue with my fridge, I called Costco and set up an appointment through SquareTrade. The contractor came in and fixed the fridge. It was out of the manufacturer's warranty but it was nice to know that the appliance was covered with SquareTrade.

I purchased the SquareTrade warranty on Amazon when I purchased an item. I've also gotten several items from Sam’s Club and at Walmart, and that was the extended warranty that was offered. So far, when I'm under the impression that I had to go through SquareTrade, everything seemed to be really easy. You just go online and walk right through the steps, and then they send you an e-mail. I've called them and they sent me an e-mail link and it took me right to where I needed to go. It was very simple so I like that option. You just upload photos and receipts where it says. It’s very simple. My parents can even do it. SquareTrade even had the 1-800 number that I needed to call the manufacturer directly, so they were really helpful.

I recently filed a claim online for my vacuum. I let SquareTrade know what the problem was and instead of coming to repair it, they replaced it. All in all, I'm satisfied with their claims process.

I purchased a 4 year protection plan for a product I bought on Amazon. This item became defective in about 8 months. I attempted to make a claim for a replacement through SquareTrade and was met with an error. I then contacted them through their online customer support chat. After giving them my explanation on what was happening, I was told that they don't offer replacements on the warranty within the first year because the manufacturer warranty was still in effect.

When I picked up a smartwatch on eBay, I picked up SquareTrade at the same time. I was picking up an item that I wasn’t familiar with and from a seller that I didn't know so I might as well make sure I was safe. You don’t know how long electronics are gonna last and what’s gonna happen to them. It was 4 bucks, which wasn't very much, but it's as valuable as the item that you’re buying.

SquareTrade popped-up on the screen and offered to me at the point. The information was all listed there. They made sure I knew it was a money back. I filed a claim for that parts that I ordered and it was handled in an instant.

When I bought a blowup air bed, I had gotten SquareTrade so in case anything goes wrong, I could send it back and have it repaired. When the bed kept losing air, filing the claim for the first time was very difficult. The lady I talked to was supposed to send me an email with the information on where I needed to file the claim. She said it would be here in about a week so I waited, but it didn't come. I kept looking for it and I was told it might be in my spam, but it wasn't. She never sent anything. I called back and the operator I spoke with said that she was gonna file the claim. We did everything over the phone, which was much better.

I have a SquareTrade warranty on my laptop, which I got from the store. Recently, my laptop's screen was acting off. We rebooted it and reset it but it wasn't working so I sent it in. Then last week, I got my laptop back. The customer service team at SquareTrade was all helpful and they were making sure that I was satisfied with everything. It was fantastic.

I bought a "Hassle-Free Protection Service" from Square Trade for a collapsible cart. At first, I was given the option of a check or the item replaced and I now have been FORCED into signing the electronic affidavit for reimbursement and accepting a check that will not replace the item bought. Some warranty!! Buyer beware, NEVER buy "protection" from SQUARE TRADE.

The agent was very nice. But when I told them about the plan I was given they began to be rude to me and provoked me to become angry, and the explanation about my coverage plan was the way how they wanted it. My son's headset fell from his head on the table and right ear plastic part broke completely. You can see cables and the over the head part and ear part are unattached completely. When I called to file a claim they told me that this is accidental damage and cannot be covered. What my plan doesn't cover is intentional damage. We didn't break it and didn't cause the damage. The Square Trade doesn't want people to reimburse for poor quality products and make their coverage explanation the way how they need it. My son was listening to the entire conversation and had the same thought that I do.

Tech on phone very helpful & patient, instructions clear, & replacement was prompt. It took us longer to pick the TV than for it to arrive. 1st one was damaged, & replacement was equally prompt. New TV is very brilliant & we love it. Not so happy with UPS, who damaged the 1st TV and also left it without getting a signature, despite what the form said. 2nd UPS carrier actually brought the package to the door, however.

The power washer comes with a 2 year warranty from the manufacturer. And I am offered a 2 year warranty for purchase from SquareTrade. So my question then is what does the SquareTrade warranty offer? I asked SquareTrade. If the manufacturer goes outta business and I have a claim, I'm in luck. But if the manufacturer decides that they won't honor their warranty...an interpretation between the fox and the hen...then I'm probably outta luck cause the manufacturer is the final referee. So in effect, they will sell me a warranty with a huge probability that I could never have a claim thru SquareTrade. I get nothin' for my money. The better answer of course would be that Square Trade begins their coverage once the manufacturer warranty ends. That is fair. To charge for warranty coverage that is practically useless, not fair. Truly a ripoff.

I purchased a tv with a Costco SquareTrade warranty in August 2017 and the tv started having issues in August 2019. I submitted a claim online and provided pictures of the problem (a vertical white line in the middle of the screen). They initially denied the claim multiple times first citing burn in and then citing intentional damage. My tv does not have burn in, nor was it intentionally damaged. I had to escalate to Twitter to even get them to send a service tech out to analyze the problem. The tech wasn't even in my house for 30 seconds before confirming that I had a bad panel, no burn in and no intentional damage. My claim was finally approved. Yay! Or so I thought. They then offered me options for a replacement.

I received a repair authorization from SquareTrade. I took it to Best Buy, called SquareTrade while I was in Best Buy to discuss Best Buy indicating that a diagnostic, repair, installation and memory retrieval plan would be cheaper than requesting what was necessary for repair. I purchased the plan after having been verbally informed by a SquareTrade rep it would be covered. SquareTrade only covered the purchase of the disk and not the installation indicating it was a plan. This is bogus. The work order submitted as a copy clearly indicated diagnostic and installation. I requested a U.S. manager contact info and copy of warranty with appeals process and have not received it. I recommend getting another insurance coverage company.

I got a chair through Staples and went through SquareTrade.com. I was sitting in it and it did a loud pop. The base is coming up through it. And it kinda terrified me when I was on the chair because it just started leaning. So, I wanted to replace it. The claims process was really easy. I just followed the questions, answered them as instructed, and I submitted it. Then they gave me a voucher for the money for the chair to go get a new one from Staples.

Issue- 14 yr Square Trade customer here, who purchased 21 warranties from them, just got screwed over! Purchased BEATs Headphones from Amazon that snapped twice at the joint while putting them on. BEATS replaced within the first yr. for 1- normal wear and tear & 7- defective materials and workmanship. Square Trade refuses to reimburse or repair less than 1 yr since BEATS replacement. Both are covered in their 4 YEAR warranty! Square Trade Now tells me their warranties Don't cover ANY physical damage due to either. Ridiculous!

First occurrence debatable. Second occurrence a definite calculated and deliberate fraudulent way to get out of honoring a claim. Sent my iPad in good condition but stuck in recovery mode and it came back with dead, dented, screen cover missing and a denial that iPad was not working when arrived for repair. Same issue occurred with Beats headset previously sent in for repair last year.

The second person we talked to was able to help quickly and efficiently. The have refunded the money and we should be expecting it within the time frame listed.

Purchased a 3 year warranty for an auto dvd player. The unit stopped working and I was required to send the unit in for repair. The shipping costs were included, but after sending the unit in 3 times it still isn't fixed. Prior to the 3rd attempt I was told for sure this would be the last time I would have to send it in. Now I'm being told I'll need to send it in a fourth time. I think their goal is to keep lying and stalling, hoping that the customer will give up....Guess it's a good plan because I did. So, save your money and skip the hollow claims of this plan!

Tried to cancel a new warranty for a product that I needed to return. When I went to sign up to the website, it said to check my email to finish the process. I NEVER GOT AN EMAIL!!!! I must have clicked it 25 times and STILL NO EMAIL! I tried the chat....NO ONE ANSWERED!!!! After 20 minutes of waiting!!!! I tried the phone - A BUSY SIGNAL!!!! Consistently after 25 dials in a row. Not even voice mail to leave a message. THESE PEOPLE REALLY SUCK! I can't imagine the hassles just to file an actual claim. All I wanted is a refund of the $1.99 premium. Screw that - it's not worth of my time. STAY AWAY FROM SQUARETRADE IF YOU KNOW WHAT'S GOOD FOR YOU!

Everything went great with SquareTrade. They were excellent. My cellphone stopped working and they are now in the process of resolving it. They're sending me a new phone.

I bought a set of Bluetooth headphones and got a SquareTrade warranty on it. Then one of the headphones stopped working. I submitted a claim online and SquareTrade gave us three options. Option one was they would give us 15.65. Option two was to send the headphones back and have them worked on. Option three was for SquareTrade to go looking for another set and we picked that option. But they had never come back with anything. Instead, they refunded us the money we spent on the headphones. We got the full value of the headphones minus the insurance.

I filed a claim for a pair of Beats headphones and was immediately directed to Apple. When Apple informed me they were out of warranty, I contacted SquareTrade AGAIN. The only issue was a replacement for a cable that was broken. After a month and 5 calls later they finally approved the claim, but have told me that I no longer have any coverage for the Beats. This is not what my understanding was when I purchased the warranty and will not purchase from SquareTrade again.

Internet Problem. The tech walked me through the fix and it worked flawlessly. He was patient and knowledgeable. This is the second time I've had this problem. The first time the tech had me reset my computer, that was an experience I haven't fully recovered from yet. This last time the tech said there was no need to reset my computer and he solved the problem very simply. I am thankful for his knowledge and the quick fix.

The first time HDMI stop working, about two years ago, SquareTrade help me get a repair through LG. I had the same problem this time, They helped me check the cable and reset the tv to factory setting. Nothing worked, they are replacing the LG TV. What more could anyone ask for.

iPhone 7 with broken audio. The people at SquareTrade were knowledgeable and helpful. They offered steps to take to more fully diagnose the problem with the phone. When it became clear that it was a hardware issue, they provided me with a claim and referred me to a Battery Plus/Fix-It shop for repair. So far, so good. The people at Battery Plus, however, were not knowledgeable, not helpful, and certainly not professional. They declined to fix the phone despite clear evidence that it was a hardware issue. They told me to go to the Apple Genius Bar. I told them that we already had, that Apple had confirmed it's hardware. They still continued to insist it's software. After being treated like an idiot, I left. It now remains to get a referral to someplace with employees who give a damn.

I was promised an actual replacement for the broken shredder; however, after alleging there wasn't one available, your agent merely sent me a check for $29.95, NOT nearly enough to buy a replacement ($59.95)! I got the shredder at Staples and I'm positive they still have them available. You simply took the cheapest way out!