Allstate Protection Plans Reviews

It was fast and easy. We got the phone right away. Then we switched it, sent it back. Once I got everything, it was easy to set up. There were no tricks. I'm very satisfied with the experience.

I purchased the Allstate protection plan at the same time that I purchased the TV in the store. I appreciate the courtesy and the immediate attention that the agent showed whenever I called. They were there to help and offered me immediate assistance.

When I purchased AirPods from Walmart, they told me I can get it covered through Allstate. That was pretty valuable. Whenever I tried to connect the AirPods to my phone, I wouldn't hear anything. Sometimes they would connect then they would disconnect at the blue light. I submitted a claim to Allstate and the process was very quick and easy. I did the claim through the Walmart app on my phone. I took a picture of the receipt and saved it on the app. They have a link on there to where it takes me over to Allstate. They sent me a return label and I shipped the old pair of AirPods off. I didn't pay for shipping. Allstate sent me a gift card for Walmart to replace the AirPods.

We've had a lot of our TVs break so, when we bought the most recent TV, we thought it would be worth the money to buy the Allstate plan. The paperwork that came along with it was good and the plan gave me peace of mind that it could replace my TV if it did break.

I bought a booster pump back in 2018 for my home to help the water pressure. It failed during the warranty time, and I got on the phone and started making the calls. But during that time, I had also purchased another pump with another warranty so I could get the pump back up and running. After working with Allstate, they got it all worked out. They offered me a few options. I followed the guidelines and asked what they wanted me to do. But they weren't able to fix it. So, they had me send it back and then, they reimbursed me for it. It took a while to get to where we were at because I had talked to a number of people and I still had to do the things that they had asked me to do. But everything was reasonable, followed up and followed through with.

Never honored my purchased warranty thru Costco. They cancelled the warranty for no reason, never assisted, won’t return calls or emails. Poor communication. Breach of contract and will have to take additional action. Stolen money from a warranty I purchased. Stay away from warranties offered from Allstate/Squaretrade.

I previously worked with the TV manufacturer a few times when it was under the old warranty. They’ve sent me multiple replacements, but each one had had problems. Once that warranty ran out, I first went to Costco’s concierge ‘cause I wasn't sure what the next step was. They told me to talk to Allstate and the process was really easy and worthwhile. It was handled very well. I wasn't expecting them to be as responsive and fast with their questions and answers as they were. I'm looking forward to buying my next TV at Costco and getting that plan as well.

I had an issue with a set of headphones that I still had a warranty so I called Allstate to make the claim because I didn't have access to the email anymore. The gentleman was very nice and understanding. He kept me on hold for a few minutes but when he got my call back, he had solved everything and had set up for me to receive a refund for the item. I got a check for it on the mail. The process with Allstate was good. It was straightforward and it was a great service on the gentleman’s part as well. This is not a big item that I had, which was a set of headphones. But knowing that the response to something small is that good, I will buy the warranty again for maybe large items because I do have some large items under the insurance as well.

The washing machine was making a very loud noise and it wound up being stripped and unfixable. Allstate gave me money, the value of the machine monetarily, so that I could replace it myself. It was a very pleasant experience.

Walmart is the only place that I buy my appliances from because they offer insurance on a product. I have a lot of things that I have a warranty from them and I just submitted a claim on my heaters. When I submit a claim, I go through everything through my Walmart app and I click on there that I wanna submit a claim. Then, they may ask for a little information and I’d enter it. The experience with Allstate was excellent. It’s fast and convenient.

I had a power surge that damaged my HiSense 65' TV., I contacted AllState Protection to file my claim and to my dismay I encountered the most robotic insensitive rep I've ever experience. After not only explaining the reason for the power surge and the fact that my profession deals with repair of electronics and residential voltage, the rep still wanted to read from a script and tell me that my claim would still be denied and as a consultation-would refund my warranty cost. That to me made no sense as per the extended warranty and the factory warranty electrical components ARE a feature that is a coverable under said warranty. By far the absolute worse claims experience I have encountered and I plan to not only tell every customer I speak with that owns this product & deals with this company for ANYHING, I plan on letting my corporation know so that they will not invest anything into either.

My brand-new Nintendo Switch is not turning on. They sent me a shipping label that I couldn't open. I tried to click the link they sent and it went nowhere. It didn't even open and looked like it was sent as a picture versus a clickable link. And so I reached out and asked for another one. They told me, "Try it from another browser." They told me to try to reset my cookies too, and I did all of that. Then, I ended up going through an entire back procedure for the last couple of months and the claim had to go on the back burner. My device is still broken.

I bought a treadmill and had insured with Allstate. When my daughter and I start putting it together, the treadmill was missing parts. I reached out to the company via email and told them about that. They said they were gonna send a part and it's going to be four to seven days. It took longer but I still was patient. When I got the part, I was still missing some parts. I reached back out and they wanted me to wait for another 6 to 8 days. I bought this treadmill to use and not to sit up and wait for parts. In the end, I returned the treadmill. I also didn't have an instruction manual. They were telling me I had to look on my phone to try to put the treadmill together. That really frustrated me. Overall, I don’t have a problem with Allstate. My problem was with Costway because they were the ones liable for those missing parts.

I had a claim for my necklace when the chain on it broke. The heart pendant that dangled in the middle broke off the little hook that it was on. The claim process was okay. Allstate sent a gift for it and gave me a gift card.

I called in a claim to Allstate for my computer and it was wrapped up fairly quickly. Being a person who's done a lot of work on computers, I had already tried a lot of their troubleshooting tactics. They took the computer that hasn't worked since I got it and sent it back a week later. They did a very good job and I was very pleased. They changed the hard drive and a fan. The computer worked great for about a month. Unfortunately, I have to call Allstate again because my computer is right back doing the same thing it was doing before. Sometimes it takes half an hour to an hour for it to boot up and sometimes it reloads Windows. Other than that, I had a great experience. Allstate has always stood up for the product and I recommend them. Many years ago, they replaced one of my computers.

The light burnt out on the TV and I only had it for less than two years. When I called Vizio, I was up, which was when I called Allstate. They told me to call them first and see if I have the protection, which I didn’t, and Allstate said they could help me. The claims process was quick and understandable. I did it through their online chat, and the person was helpful. I didn't know if I was gonna go back to Walmart with Black Friday sales coming so I took a check. Then, I bought a TV on Black Friday. I've worked with Allstate before in a claim. I bought a hoverboard last Christmas for my daughter and she rode it in the basement, and it broke within a couple of months of having it. I tried to call the hoverboard number but they never answered, and I got ahold of Allstate over the phone. The guy said they would cover me. They gave me a little gift card through Walmart, and I went online and used it as a new purchase at Walmart for another one.

A part of the headset cracked and it wasn’t a piece that was replaceable. You had to replace the whole thing. It was close to where the ear pad thing is. We didn't drop it. It was from taking it off and on, and it finally gave way. I went to the Allstate site, put in the claim and filled out their form. After that, it was all done through emails. They asked a bunch of questions, but it wasn't anything out of line. The process wasn’t difficult. I sent pictures and gave information from the actual manufacturer website about the part isn't replaceable, and Allstate did a review, and let me know that they're gonna honor the claim. It wasn't anything that I wouldn't expect.

I forgot I carried my Allstate policy for my GPS Mini until I got up with Garmin. Garmin told us that it's our issue, that it wasn't part of the device, that they can't do anything about it, and that batteries in it cannot be replaced. I did some seeking and discovered that I had an Allstate policy. Allstate said that they would either replace a battery or provide a new one. So, when I sent it in, they replaced the battery. There was conflicting information given to me as to how long it would take and when the battery would arrive. Also, there was little to no follow-up so I'm not sure how the policy stands now. They didn't tell us whether or not the device is still insured or the policy lapses if I make one claim, or if I can make several claims. It wasn't clear in the literature either. But other than that, they made it easy.

The online and telephone experience was good but the field repair technician was terrible. They never showed up and ultimately never provided any service. Had to get a new tv under warranty from Square Trade. Please use reputable repair personnel.

Seniors can get confused on what's being said if it's not said correctly, but not in my case. The reps were very informative and thorough in their explanation of what was going to happen.

This was the second time I had sent my watch in. The first time they had given me a cheaper version of my smart watch. It was smaller than the watch I had originally bought. So instead of getting a comparable watch, I was given a refurbished cheaper watch.

It was a nightmare trying to obtain service for my refrigerator covered under the plan. I had to call multiple times and each time had to go through the same lengthy process of explaining the need for service—to people who had very little experience. There should have been a better process once a claim was filed. I’ll never by an Allstate service plan again.

I got a protection plan with Allstate Protection Plans for the headset for three years. They neither repaired or replaced it. They ended up giving me my money back for that. The only thing I had problems with was the fact that it said I only needed to send back the power cord with the device. But they sent it back to me and said they needed the other thing. They need to do a little bit better with saying what needs to go back with the device. Other than that, the process was quick and getting it to them wasn't hard. Their web page is not perfect but is a lot better than some of the other web pages I've had to go to.

My TV was getting white spots all over. I put in the claim and Allstate right away told me that they would pay me off because it was the second time that I put in a claim for the same TV. It took two weeks to get the return and I was disappointed because I paid for the fees and they just paid me $300, so it was kind of tough. But then it’s good to get this plan because I still get covered for a little bit, so I got Allstate again for the new TV I got.

My TV wasn't functioning properly. When I was connected with the representative, he was seemed to know exactly what the problem was, and how to solve it. He was very friendly and helpful. It was one of the most helpful, quick, and pleasant tech support calls I have ever had. I can't say enough good things about the individual who helped me.

There was a loud POP sound from the TV and no video! No audio. Just a blank screen. I called and placed a claim with no trouble! Part was shipped to us fast. Scheduled the repair. BAM! Fixed! Nothing to it!! Definitely the BEST way to go!

Since we got the Nintendo DS and we have little kids, I was not risking it not having any protection. We purchased a protection plan at the store, and it saved us $300. We were going to go to a repair place on our own and I went to the mall. They were trying to charge me 200, and at other, it was places 295 then I remembered I have warranty. There was a process to get to it, but my husband helped me out and he did it all.

My Fitbit needed a repair and would not track heart rate. I sent it to the place that Allstate told me to send it for repair but it could not be repaired. Allstate reimbursed me for the cost of the Fitbit. I am very please with the way that ALLSTATE handled my claim. I used the refund to purchase another Fitbit and I insured it with Allstate. Thank you for your great and timely service.

SquareTrade has been easy to deal with getting things repaired. I like that it covers accidents.

When I sent my laptop the first time, SquareTrade didn't repair the problem. I had to send it in a second time and it got fixed that time and they covered it.

Since approval for a new tv I have been lied to again and again. Your customer service is a disgrace. Wish I could remove all of your employees' televisions from their homes for 2 months and see how you all like it.

Dropped my Sony HX-90 and broke the LED Screen. The extended full warranty I purchased almost 3 years ago for about $46.00 was really worth it. Claim handled fast as well as the repairs. Excellent repairs and customer service from agent I dealt with. Thank you, very much, indeed!

They were very efficient. Very quick. Answer all my questions. Very convenient. Would recommend to friends. They were very good that's why I bought another insurance through you guys For the other TV I got. I'm glad I purchased it. I will recommend a friend.

Contacting the company for the initial problem was easy & a response was given quickly. We were able to ship out our item & got it back FIXED in short order. The only concern I had was the initial email didn't have the shipping label, but I was able to online chat with someone to get that issue resolved. Everything else was very smooth.

The screen of the laptop was leaking ink. Allstate called me for a five-minute call so I could explain what happened. After that, everything was done by email. The process was seamless. I received the laptop and I saw that win an email saying, "Hey, this is your tracking number". Now that I've gone through the process, I'm happy. When I purchase something from Walmart and I see that it is Allstate, I'm not afraid to get it.

They were very nice and helpful with finding out exactly why my tablet wouldn’t charge regardless of a new charger used. Very Fast service and highly recommended. They kept in touch with me throughout the entire process and made sure I understood the procedures they were doing.

My television purchased through Costco with a warranty stopped working. I contacted Allstate Protection Plans who walked me through steps to attempt any simple fixes, then prepared a reimbursement which arrived promptly. Thank you for your quick assistance. I purchased a new television, also at Costco, and obtained another warranty.

I got a little bit of a runaround, but it wasn't due to them. We found that my TV had a recall through LG, and so they hooked me up with LG and they were supposed to fix it. Whoever they contract through to fix these things never showed up. Every day they were supposed to show up, they rescheduled. It was more than a month. And in the process of me calling about my TV, I had an accident, so I was hurt. So, I forgot all about it and then I'm like, "Hey, my TV's still messing us."

The ice maker was freezing up on the inside and looked like a ship that had gotten trapped in the ice in the Arctic. Everything was flawless and very simple with the reps. I was very impressed. Very quickly AllState sent somebody out. They wanted me to send a picture and the only thing that I told them is, "I can't send you a picture because I can't get the ice maker out." And he's like, "Well, can you thaw it?" And I said, "I'm not gonna thaw it because when the guy comes out, there won't be anything wrong with it." So, they were okay with that and we did not send a picture and the guy came out with the part and took care of everything. So far, everything has been fine. My husband is anti-warranties because, frequently, they cost more or 75% of the value of the appliance but this was very affordable and represented a good value.

My cellphone fell. They told me where to go so I drove over to Batteries Plus. They were very nice and they took care of it. I didn't get a refund but they fixed the one I had.

I've used Square Trade for several years. My Apple Watch series 3 (which I bought on eBay) started having unpredictable battery problems after 2 years, so I decided to file a claim online. The process was simple and easy and was addressed quickly, My refund check came about a week after I sent in the watch. I am very happy with the whole process, and won’t hesitate to use Square trade again in the future!

Our Magic Bullet was making a lot of loud noise and it was leaking water. The rubber that was on the bottom of the plastic thing was malfunctioning, so that was why it was making a lot of noise. We just stopped using it and bought a new one. It was covered by a protection plan from Allstate and we submitted a claim through the online portal of SquareTrade. I had to provide my email ID that was used during the initial process and I made a claim. I got three options to choose from - get a payout, get it repaired, and get a replacement. I chose the payout, then they sent the check over to my home.

It has been a month since my tv went out. It took over a week for a repair guy, if you want to call him that, come out and try a part. It did not work. After repeated calls of next steps I was told they would replace the TV. They offered a very inferior replacement. I got them to agree to a set that was very close to identical. But now it has been over a month and they supposedly ordered a new TV almost 2 weeks ago, and this morning I get an email saying they reordered my tv again. "Please give us 1 to 2 days to respond," is all I hear from my Hindu reps. I won't buy another warranty with Allstate/Square Trade. The process is painful, no one responds in a timely manner and I have wasted a ton of personal time just following up to get this replacement. And who knows when it will actually get replaced.

Allstate walked me through every step of my claim. I had to call several times my ticket was there. Each time I got a different person who was just as nice as the first because it was overwhelming but very helpful. Will definitely purchase this plan in the future again.

Although I encountered some challenges getting my email address recognized, once it was recognized, everything proceeded smoothly. I received instructions on mailing my laptop. Once I followed those instruction, the process was wonderful. I received emails which kept me updated about the progress of the repair. I even received an email that informed me of the date my laptop would be returned to me. Based on my experience, I can say that everything happened the way the warranty said it would. Thank you Square Trade! Thanks Allstate!

Although we got off to a rough start, Allstate did everything that they were suppose-to and I would recommend their warranty. The initial process was delayed by some technicalities which seemed absurd at the time, but Allstate resolved the issues.

I filed a claim for my necklace that broke. I chose the email gift card thinking it would be faster than mail. I have been contacting customer support via chat for 3 1/2 weeks now as I have yet to receive the e-gift card / gift card via email. I have been told at least 10 times the email went out on 10/20 however I have yet to receive it. I have also been told at least 7 times that a request was sent to accounting to send out the gift card. This is been the worst experience I've had with an insurance claim. Seems like a scam of an insurance company.

Allstate replaced my TV with proof of defect photos. It was a painless process. Delivery guys were good. Service was very prompt after determining I deserved a new TV. Only wish I could have received more than a 1 year warranty on my new TV. Happy Customer.

The speaker part on my headphones wasn't working anymore in one of the ears. I did a claim to Allstate online. I went to where the person's name was on and then when I clicked on it, it walked me through all the instruction. It was easy. The site said they would look into it and then they would contact me back. I got an email probably the next day saying I had a gift card amount to repurchase the product. The product was out of stock. So, they just refunded my money through a digital gift card. Allstate is good. I like it. I would use them again. If I had an option between something else and them, I would choose them because they were quick.

I bought the protection plan from Allstate Protection Plans for the over-the-ear Bluetooth earbuds and it was perfect because they got replaced. The company doesn't make the pair that I bought any more. So, it wasn't an even replacement and I had to pay more. But it's been two years. So, the price would have gone up anyway. Other than that, it was very easy to do and I bought the protection plan again for the new ones I bought.

They didn't have the computer chair anymore. So they refunded my money, which was good. The only hard part was sending the pictures. They would say, “Oh, yeah, the picture is fine,” and then I got an email 10 minutes later saying, “Oh, no, I can't see anything in this picture.” But it was the brightest picture I had. So I had to do it multiple times. They should have a better detector for the pictures. But everything else was easy to set up.

I raised a claim for my device and asked if they could do any sort of repair on it. But I got a reply that they were only refunding the amount and they were not going to repair it. I don't need the money. I was happy with this product and I want to retain it. I’m very dissatisfied with Allstate. I had requested a couple of days ago that I don't want a refund and I want the product. But no one has responded back to me.

When I connected the headphones, the speaker was real low. I called Allstate and then I gave the lady I talked to all the information. She sent me the shipping label and I sent my product. This was the second time it broke, and I got it repaired multiple times. Allstate is very efficient. It doesn't take long for them to send a new or repaired product.

This is far after the fact but upon reviewing my emails I was sent attached photos and links to photos of "my laptop" with the supposed bug in it. However the links go to SquareTrade's login portal that I need credentials to access. I had briefly saw a photo of a bug under a chip when the email was first sent to me. The attachments now are corrupted/broken and are actually html files of some sort.

Aug 11, Square Trade created Claim ID ** when I asked for a new phone because my old one wasn't working (battery dying, no carrier signal, couldn't always hear from phone speaker). Square Trade told me to replace the battery first because that was standard practice. I paid my $50 deductible and took it to the repair shop who also noticed the cracked screen. The battery bill was $57 after taxes, but I did not have the screen replaced. The phone still didn't work, so I contacted them again. Sept 28, they assigned me Claim ID ** to replace the cracked screen. Again, I paid my $50 deductible.

I sent in a claim when the sound went out on the phone. The process was really easy and simple. I got the replacement phone within three days. The customer service was very good. I would definitely recommend them.

I submitted a claim and was approved on September 29th 2021. Receipt was submitted for reimbursement on the 30th. Was told I would receive the check in the next five business days. No check arrives. Spend another hour on chat and emails, 16 so far. Resubmit the receipt. Wait two more weeks. Repeat three times. As of November 4th, another promise. We'll see.

With Allstate, I had to have so many different types of pictures taken for different types of screens and it was pretty extensive. The emails weren't the greatest. But when I was able to get in touch with someone on the phone, it worked out really well. It's just that if I didn't get in touch with anyone on the phone, I wouldn't have been able to move the process through. I had Geek Squad before and they had less resistance but that was mostly because it was an in-person. They saw the device and they were able to see what was going on there. That's just the difference between doing it remotely and doing it personally. Overall, I'm happy with how it all played out. In fact, because of the warranty, I’m debating where I'm going to buy my next TV because of how good it was.

It been 3 day since I've filed a claim. Still no word. Girl I talk to tonight said they were looking at my pic and I would hear from them today. Still no word. Why do you say 1 business day and why tell me that on phone.

Being that it was my first big-screen purchase, I bought a protection plan. All of a sudden, I needed it. The first lady that I talked to had me check a couple of things. I didn't know there was a reset button on the TV and she told me where that was. I tried it and didn't work so she said okay and on we went. I still haven't exchanged it. But they sent me the gift card through email so I got that saved for whenever I needed to.

We were very pleased with Square Trade and how the claim we submitted was completed. All parts of the process were done very quickly and efficiently, from the initial call to Square Trade to file a claim, the technician's attempt to repair our appliance, and the final resolution to replace the appliance. Our experience was a good one!

When I tried to apply, it was a little difficult but everything is okay. I called Allstate. They told me we would get the number for the iPad. I got all the information, the rep sent me a link and told me, "Just fill out whatever is there and send it and they're gonna give you a shipping label and that's it." The first time, the lady helped me to do everything. But in this case, no. Only the guy told me, "Don't do this and that," and that's it. Now I'm guessing if it's the right one or not because I never did this one before. For me, it was different. The lady sent me the shipping label. I didn't have to fill anything. But they inspected the unit and they sent me the free label.

I have an Allstate protection plan for my 32" Sceptre TV. I called their number to submit a claim and I told them what the problem was. For some reason, the buttons wouldn't work. They told me to do a series of tests and those didn't work, so they told me that they would just do a reimbursement. They sent me a gift card. They were very professional. Allstate is pretty good, and the coverage came in handy when I had my issue with a device.

The last person did a good job and understood my issue. The previous one was totally clueless. She told me the remote was solar powered which was totally incorrect. The last person listened to my concern and corrected the situation by providing me a replacement remote.

Even though we gave so many details, Allstate still asks for them continuously. Whenever they would review those, they could call us then they could check. But good thing we may not do that in writing. Sometimes, it gives me a problem. Other than that, the coverage is very good especially for the people who work with most of the higher electronic things. It is good to take it.

I wasn't aware what the next step will be. Other than that, it was all simple. If the protection plan is available, they would help me to ship as well. It’s an added advantage, so I thought it is good. They give me a cash-back as check.

It was awesome that I got Allstate and was able to use it once my TV stopped working. It was really easy to get ahold of them and use the insurance.

It is always a sad situation when a consumer is ignored and or mistreated to the point where they must file a complaint in order to get their issue heard and resolved. The Square Trade folks did finally make this issue right, BUT it is just ridiculous that it wasn't handled appropriately to begin with.

Great Customer Services from the start on the Phone. Super fast to get my laptop back to me. They fix my laptop two difference times. All Great Service. Your Staff are Helpful and Caring People. Thank you Guys for being for me. Paul **

Contacted Allstate as I was having problems with my Dell Laptop. First, My first contact was Victor, who efficiently transferred me to Erik, Computer Tier 2/Tech Support agent assigned to my case, he was very professional, and knowledgeable. He helped me on the phone, to solve the issue without needing to send the computer for repair or losing any data. Thank you Allstate, Victor, and Erik.

Poor mediocre service slow, slow, slow on compensation. Authentically genuinely fake. Put your compensation where your mouth is and your Bank book. Allstate is sad and their auxiliary coverages companies. Send the damn check and I'll tell you exactly how good and bad you are.

WiFi not working due to chip issues. Parts received in 2 days, technician showed up in 2 days, resolved issues in less than an hour, expertly done, extremely knowledgeable technician. Best extended warranty ever paid for Squaretrade through Costco.

Bought my TV from Costco & customer service explained benefit of purchasing extended protection plan, so I got it. TV malfunctioned after 3 years. Agent extremely helpful & kind. After troubleshooting, determined TV could not be repaired. My full purchase price refunded promptly. 200% will purchase next TV from Costco & buy Allstate warranty again.

I had a wonderful experience. It was easy and quick. I made a claim on a weekend at a late hour and they replied immediately, everything went smoothly. I had everything done and completed in less than 48 hours. They made it super easy. If I sent a email it was immediately answered. I would most definitely continue business with them.

My son’s PlayStation 4 was not working. I was able to put a claim in with ease. I immediately received instructions on what the next steps were. I mailed my PlayStation and received it back within a week. It is working good now and I have no complaints. Great warranty plan! I’d recommend this plan to everyone. Thanks Allstate!

I bought this plan for my Xbox with the intent of protecting it from anything. Which is what it "covered". Then when my xbox caught fire all by itself I was told there was physical damage to my system and I was SOL. No kidding, there was damage, it lit itself on fire!

I received a used and damaged phone with a scratched screen saver as a like new replacement for my damaged phone after 4 weeks of constant calling to file a claim. The replacement will break soon and is not a new or like new phone. I do not accept this resolution for my claim and will be filing a complaint with Costco for selling the customers protection plans. The insurance company replaces products with old and used devices.

My Fitbit charge 3 screen was dimming to the point I could not see it even in a dark room. Fitbit refused to handle the issue and luckily I had a protection plan set to expire in 3 months. My claim was handled with efficiency and kindness. I am very happy with the resolution.

Everything went smoothly filing the claim and getting paid. I assumed the warranty was already registered under my email, but we had to find the original info and submit it -- all good. Only issue is that the TV prices went up for the same model that we bought over 3 years ago, but we got reimbursed for what we were originally promised.

All-State is hands down the best service I've ever had to deal with with a warranty claim. My TV went down and with 1 phone call 2 days later I was shipping out my TV to get repaired. Super friendly and so helpful the entire way.

I would highly recommend to anyone. I was extremely pleased with my service and process. My questions and concerns were always answered. I was updated consistently from beginning to end. I have no complaints. The individual that assisted me was courteous and knowledgeable. She explained the process and followed up.

I bought a TV at Costco on 08/14/2017. 4 yrs. after the screen started delaying to display the images for what I used the wty. benefit that I acquired from Square Trade. All issues were handled properly since I made the first call and followed all instructions from the technical support team till we came to the settlement and I was reimbursed the total cost of the TV $419.99. Thanks to Square Trade and I highly recommend to anybody to acquire this type of wty. protection plans when buying electronics equipment, appliances etc..., because you never know when you are going to need them.. Thank you very much for handling this issue in kindly manner.

The two cell phones that we have had with ** were no longer operational. I was told to send them in and we would receive two new ones. Which we did, along with packaging to use for the return of the phones. Thank you.

I sent in my HP laptop to have the keyboard fixed. They received it on August 12. They said it would be 2-5 days for repairs. I never heard anything by September 1, so I reached out to them. A customer service rep told me it would be arriving that night, and I would receive an email with a tracking number. I never got an email. I contacted them again, and they confirmed that (1) it was not repaired and in the mail, (2) that they only started to work on it on August 30 (18 days after receipt), (3) that a part was ordered on that date and had not been received yet, and (4) that only now had someone requested a further update from the repair shop after I contacted them twice. The whole process, with shipping, was supposed to be 10 days--which I relied on when I sent it. I still don't have my computer after 20, and it isn't even done. I cannot think of a way there could be worse service unless someone lit it on fire and sent me the ashes.

Sent my watch in 4 weeks ago and still have not had issue resolved. I had to contact Square to find out when I would get my watch back. They said they would get back to me. I was the informed that they couldn’t repair it and I would receive a refund. I have not received as of today. I think a month is ample time to resolve this issue. I am not pleased. The refund is only for Walmart so I am limited as to where I can repurchase.

Tried to file a claim for an item but it came up expired. The expiration date is today 8/17/21. Misleading and it isn’t stated that the plan expires the day before instead of the actual day. I’m stuck with a non-working item because their terms and conditions weren’t clear.

I had issues with a speaker, they were quick to help me through the process and used express shipping so I got my sound system back in a week's time. I’m glad I got it because it saved me the hassle of having to find a place to fix it elsewhere.

We pay to protect our investment at the price it was and later to be told we are getting it a probation price when it breaks. Hoping agents aren't skimming from us what they can. I think it wrong. For that what we pay for protection on our buy.

Working with Allstate Protection Plan was easy. Once you file your claim (provide all purchase information and receipt), you are then asked to provide proof of your issue/problem (video of the problem) then they review and return their result of replacement/reimbursement. It was quick and easy and I had a new TV in no time.

Good but I haven't had to file a claim as of yet so I don't know how it will be if a claim is filed, I guess we will wait and see. Right now they get 3 stars. They did have my policy e-mailed to me before they said it would be here..

I have used SquareTrade protection for all my purchased items for years. However, filing a claim has been the worst experience ever. I tried to file a claim with my Coleman Hot Tub in 2019. I was given the run around by the agent and supervisor about uploading a receipt that I did and that I had initially uploaded when I purchased the warranty. So I gave up. However, the Coleman Hot Tub is in worse shape, and my Ello&Allo Shower Tower is not working and required me to file a claim. During this claim process, the reimbursement amount offered was less than the cost of the item, and only after declining the offer was the payout for the total price. Why is this your policy? It’s very inappropriate for paid warranty protection when I paid for both items' five-year protection plans.

Needed to use my TV warranty and they made it simple. TV warranty was excellent fast service. Couldn't have been better service. Recommend this service to anybody who buys electronics. Had my new TV within 2 days of filing my claim.

One day later; oops unavailable, but how about this for half the cost and out of brand? Regardless of the price you originally paid for your product DO NOT expect the same compensation in replacement.

My $1700.00 Vizio P Series, was a bomb from the purchase. I took out the Allstate Plan at purchase. In the 4th Year my TV blew out and everything was colored wiggled lines. I called Allstate and answered their questions. I was wise to take photos with my cell phone since the TV just died. I sent them all that I had and they wrote to me a few times telling me they were working on my issue. They offered me the choice of 3 TV's and I made my pick. Within days I had a new TV. The new Sony TV is so much better. Allstate gets A+++.

They were awesome. The whole process was quick and easy. Refund payment came quick. I would definitely recommend them to cover any purchases you can. You don’t even have to go to the store. You can do everything from the comfort of your own home.

The TV that was covered by the extended warranty is no longer in service. I called to obtain service for the device but was told and in my opinion in a very rude way that my issue was a software problem with the SAMSUNG TV and that software was not covered. The TV has been taken to a recycling center. I have no intention in purchasing another SAMSUNG TV at COSTCO nor their extended warranty programs. You can take me off your mailing list.

When I tried -about 6 mo's ago - I found your webpage too byzantine to navigate. A few days ago, while complaining to consumer cellular about my data line, I also indicated I wanted to cancel my $4/mo replacement coverage, since it seemed designed to thwart anyone attempting to make use of the coverage being paid for. She - the ** rep - contacted Allstate and, voila! About 4 or 5 days later a replacement phone arrived (today). Thank you for the quick response. If I ever need service again, I'll make a more determined effort to navigate your website. Excellent response.

My HP Desktop encountered a problem and I had the "Blue Screen." I failed to do anything to make it better. I had an endless loop. A nearby tech took a look at it. And, like me, was unable to get it to respond. I submitted a claim and shipped it. I received it back on day seven.

I had to search for repair shop, they said phone was not repairable. I called and asked for replacement, haven't heard back from anyone on what to do next. I have the packaging and phone and all receipts. Just need assistance.

The claim process with Allstate is lengthy and tedious. After the claim was approved, the process was very efficient and pleasant. The repair technician, Corey **, was courteous and professional. He was on time and contacted me before arrival. Apart from the remote hassle I dealt with and the omission of a new remote in the repair parts package, I give Allstate a thumbs up.

I contacted them for Hisense Tv which was under warranty. Submitted my forms and documentation and received a check for claim within a week's time since TV was unusable and probably cost more to fix than replace. Very happy with the service and courtesy I received

When I had a issue with my LG washer dryer it took a month to get a resolution. I called like 8 times and all I got was a runaround saying they are looking into it, finally they sent me a reimbursement check and now my bank says the check is no good and can't be deposited and I waiting for another resolution

Couldn’t replace my Fitbit so sent me a gift card to Target to get a new one. Really appreciate the effort and the timely responses and replies. Everyone was nice and helpful. They were willing to go above and beyond to help me

Barbara with Allstate Protection Plans called me today. She reviewed my claim and determined that it was a mechanical problem with my toaster. She was very helpful and provided good customer service. My claim has been resolved. Thank you Barbara.

I purchased a device that I wanted to file a claim on because it would not allow me to stream movies when it was one of the highlighted features of the device. When I purchased this device I purchased the SquareTrade protection plan for 3 years. According to the protection plan, coverage is supposed to begin on date of purchase, however, the company refused to file a claim for my device without a letter from Vizio. When I contacted Vizio they didn’t know what letter I was referring to and would not provide me with a letter to forward to SquareTrade. Then I also learned that if I filed a claim with SquareTrade, the warranty would be void. So now I have filed a claim and SquareTrade will not address the claim and now my warranty is void and I still have no solution for the inability to stream on this TV.

This warranty is useless. I have dead pixels on my oled TV from LG. After exchanging several photos, they decided I have burn-in, and not dead pixels. This is completely false. The photos clearly show zero color produced on a red screen and green color produced on a yellow screen. That is evidence that the red pixels are dead. But they call it burn-in, so they can refuse to honor the warranty. These are a scam. I will NEVER buy an Allstate product again.

I just want to say that I have always had great experiences with SquareTrade & Allstate. They make the repairs quickly and the last time, when the machine could not be fixed, they sent a check for my full amount promptly. I ordered another machine and have also bought a 3-year warranty for that product.

Our LG tv went out after only 2.5 years. We received a new tv replacement by this company. They communicated by email. I was curious about tracking information, so I called the customer service center and they sent the tracking information within the next two business day. It was timely, accurate and an overall seamless procedure. We received a new television in 11 days. Thank you for the great service, it was well worth the $35.00 we paid for the extended warranty service.

I love the SquareTrade-Allstate Protection plans. I have yet to have a problem with an item I placed a claim on. As long as you have proof of purchase and are within warranty, they will send you a shipping label for repair or prorate your defective product. Well that's been my experience. Manufacturers seldom answer or return claims, but All-State is always ready to help.

I think I am more happy than my daughter. Transaction was super easy. Online claims extremely user friendly. It took me longer to package it and ship it than it did to get it repaired and sent back. It's like we received a whole new device. A major plus. None of the data was lost!!

My laptop got ran over by my boss and it crushed it. Zero hassle. I sent laptop in with label they provided, they determined it couldn't be fixed and sent me a check for the purchase price. All took less than a week, Thanks.

I am very pleased with the settlement of my claim the amount was very good. Thank you Allstate. My chair had some unexpected wear which I feel was premature. Allstate settled my claim very quickly which I feel very timely manner. Thank you.

The agent with whom I spoke was very courteous and patient. He reviewed my coverage with me and explained what I would need to do for repairs and how to follow up with Allstate. I was very satisfied. I would definitely recommend Allstate Protection to friends and family.

I was notified by e-mail that my Samsung Galaxy G3 would no longer be in service for me since all carriers were going to G4 or G5. I was assured that the cost of the phone would be covered by Squaretrade. Total satisfaction with everyone at ** and Allstate.

Sent in my headphones because they weren't charging properly. They sent them back and still have the same problem. What a waste of money. The problem was off and on. Well they trash now. So now I have a paperweight.

I facilitated this claim on behalf of my mother, Lois **. She had a 2 year old TV that was having problems and needed repair/replacement. The response time was quick and great results on the refund. Thanks for your help with this matter.

For me was really surprise the way they answer more than excellent, when I need another protection plans Allstate is for me, and is true that Allstate has been protecting people and the things most important to them for over 85 years.

I talked to a representative at Allstate and I was told I would receive a check for 191.20 and they sent me a check for 159.20. I’m very unhappy with Allstate insurance. I’m reporting this to Sam's Club and the Better Business Bureau

When my TV stopped working I tried to troubleshoot it myself. When that didn't work I called the number listed on my protection plan. The lady on the other end was very pleasant to talk to. She went through all the steps to see if it could be fixed over the phone. Unfortunately it couldn't be fixed. My friends think I'm crazy to spend the extra money on the protection plans. They don't think that now. I had a check in hand within a week. I now have a new TV along with a new protection plan.

Absolutely surprisingly easy to start and finish my claim process due to a faulty tv. I started with the online process which as an old guy it sort of scared me, but once I got online it was as easy As navigating my email. When I was directed to contact live agents my experience was even better because the agents were super polite and patient. I received a check in the mail as promised and went out and purchased another tv and I may add a 5 year warranty plan.

No claim ID, Kassandra help walk me through diagnoses to help me fix my volume issue on my Samsung TV, she was very professional, polite and patient with me guiding me where to find the Model number using the menu on my TV. Kassandra knew exactly where to go and what to do to fix the problem. Thanks.

Repair made when promised and tv looks and sounds like new. First time making an Allstate claim so I am very pleased with results. Have another appliance covered under a warranty and if that should need fixing at some point I am glad I have the Allstate Protection Plan.

Samsung TV no longer worked. Staff patiently worked with me as I tested TV following their instructions. I would recommend Squaretrade. As a matter of fact, I am buying a replacement TV and plan to get the warranty at Costco.

Super fast repairing and shipping back. I was helped during the whole process because I didn’t know how to send something by mail and wasn’t able to print the shipping label and was helped with that as well, they printed it for me and sent it to my house.

Computer stops when playing music and battery says 47% yet it is plugged. This is the third time I contacted you about the same problem. The issue is still not fixed. The computer stops while playing. Your worksheet says you changed the battery and the power cord yet it's still happening.. I did not have a computer for days. I asked for a place here to take it. I have to pay geek squad and be reimburse.

Mr. Ronald ** resolved my ongoing issue, Mr. ** was a true professional, he listened to my concerns very patiently and responded quickly to inform me that he had the necessary information and he will assist in expediting my claim. Congratulations on having an associate like Mr. Ronald ** on your team.. Mr. **, Thank-you. Warmest Regards, Shaukat **

My tablet was broken and kept freezing up but now it is working perfectly fine. It didn't take long and it was easy to file a claim. Overall it was really easy and customer service was nice and helped solve my problem.

They are an insurance company and insurance companies do everything they can to get out of paying claim. Just bought a 120.00 bluetooth headset from Office Depot in Store. My wife files away so many receipts because of our business. I asked the store mgr if they'd be able to pull up my claim if needed. He said yes. Not so, Allstate did not even know I existed. They required a receipt. I have to call Office depot's headquarters for copy of receipt and that wasn't good enough for them. They wanted register number which did not come on that receipt and DNA evidence that I'd been there and done that. The receipt had receipt # and item # and warranty item # including date and purchase prices for item and warranty.

They were very helpful, honest, and guide me through the process. They help me get what I needed to get the Apple AirPods to them, and their review process was fast and fair. They kept me informed on each step of the process and the process was fast.

I sent iPad by FedEx on 6/11/21 and received it fixed 6/21/21. No hassles or interrogation about cause of problem. It was severely damaged and I couldn’t even power it down, just an ugly black line across the screen.. It was just amazing the quick turnaround and I thank you!

I bought an HP Laptop from QVC for my wife and bought the SquareTrade protection plan, which is through Allstate. A screw broke loose from inside the unit that holds the keyboard plate on. I called SquareTrade and made a claim online. They gave me the option of sending it in or taking it locally, and I took it to uBreakiFix locally. I got an estimate, paid for it and took the laptop home as they had to order the parts. I submitted the receipt for the claim to SquareTrade online and it was approved within a couple hours. I took the laptop back in when the parts came in and it was fixed in a couple of hours. I got a check in the mail a few days later for the entire amount of repair. This could not have been quicker or easier and I would definitely get another warranty from SquareTrade.

I filed this claim back in April. I also stated I need this money to replace the defective camera for new one. I'm going on 60 day with no camera. We finally received one of two check on Friday, no vital information on the check to indicate or state what claim number it went to. I will be voicing my opinion to Sam's Club tomorrow. I can't believe the lack of service from Allstate.

We purchased this refrigerator through Costco and included an additional 3 years of warranty over and above the 2 years that came with the purchase. Happy we made this choice as the icemaker broke down in year 3. We called in the claim and the customer service rep was extremely professional and helpful, especially when it came to uploading documents to a website. We got approved promptly and received the replacement part shortly thereafter. Made an appointment with the designated repair shop and they were able to come out within two work days of when the part arrived. Tech arrived on time and installed the part. Icemaker now functions again. This more than paid for itself. It would have been a costly repair without the warranty.

Had to get a new policy for my mother, Alicia was so professional and courteous. She displayed excellent customer service. She answered all of my question thoroughly and with explanations and concerns. She made sure I was completely satisfied before a very delightful experience with her.

The claim process went smooth but then they scheduled a delivery date for my replacement item. Told me they would call the night before with a window.... No phone call. So I hurry home from work and try calling, no one knows what or where my item is. They lost it. Well, two weeks later and still waiting on my replacement for my replacement which is supposedly being delivered today but again no one called with a delivery window. Talk about stressful. Almost better off not getting a warranty.

I purchased the protection plan on my microwave. The plan work just like it was stated. The plan covered the cost of a new microwave. I am very pleased with my plan and purchased a plan on my new microwave. I highly recommend purchasing this cost effective plan.

Wonderful experience from start to finish. The laptop had a cracked screen. We were able to wait until the school semester finished and then filed the claim. Within days, we sent it off for repair and had it back working great as new within 10 days. Highly recommend it!

It was a pleasure to deal with them. My Samsung TV kept powering off and on for no reason. Once the required information was sent to them a new replacement TV was sent out. The only slight issue was that they requested a 10 second video clip of the problem that was less than 5 MB in size. The one I captured was 1 minute long and 20 MB in size. So I found some software that let me truncate it and save the video in a lower resolution. The size turned out to be 7 MB but they didn't have a problem with that. Am not sure how a lot of people could do that. Like I said it was the only issue I had and would highly recommend this extended warranty. If available, I will use definitely use their warranty on any future major purchase.

Was the worst experience ever. It cost me more money to fix it than to go just buy a new one... I sent all the equipment to y'all. Y'all sent half of it back and when I called to complain all I got was "oh yeah we don't return anything but the product". I should kept my cords and remote cause y'all ended up keeping them like how the hell am I suppose to power my speaker and subwoofer with no cords!!!! So then I had to go out buy before y'all would refund me. That was the stupidest ** ever. I will never recommend y'all ever!!!!

I needed a new charger for my computer. After ordering and submitting the receipt, I was told it would be 5-7 days for my check. The check never came. I chatted and called them. I was told the check would come. It has been over two months since I was told the check would be here, still no check.

My experience with your organization is absurd and I intend to file grievance with Costco based on your ongoing process, in which I have had several conversations in which has been completely frustrating, topped by system refusing to accept a image of the initial affidavit verified on June 1st. This whole process is completely surprising considering my previous experiences with costco partner firms. You owe me money. When will I get it.

I recently had to replace a badly cracked IPad screen. Fortunately I bought warranty coverage from SquareTrade and I’m SO happy I did. My IPad was mailed off via FedEx and within two days it was returned totally fixed. It looked like a new unit so I doubled checked the serial number! Using my warranty with SquareTrade was so easy and fast! Thank you!

I spoke with 3 different specialists with AllState about the volume not working on our 55 inch Samsung television. I also spoke with 3 different Costco representatives and one Samsung representatives. Our volume is frozen between numbers 16-18. The icon for mute flashes nonstop on the screen.

I was pleased with the work that was done. The turnaround time from sending to receiving was quick. However the only fault I find with somewhere in the process of replacing the hard drive handling and then returning to me, the power cord of my laptop, the part that plugs into the computer to charge it was damaged. It still functions properly, so rather than complain and return it and wait for another one weeks at a time I just let it go. Other than that I am very pleased with the work that was done. Thank you.

The process was very easy. The whole process from the time I contacted them, shipped the product and received it back (repaired) was very short. They paid all shipping and everything was handled with care. All personnel I had contact with was polite and very helpful. I would recommend this to everyone.

We purchased a refrigerator from Costco because they had the best price for the flex zone four-door option. Unfortunately, shortly after we had it installed our icemaker in the upper left of the refrigerator compartment began freezing over. My husband thought it himself a couple of times, but it kept happening. Finally I called our warranty service and they sent someone out very quickly to address it. It was fixed but soon thereafter began having the same issue. I called again and again had someone come out relatively quickly. We were told both times, by the same tech, that this is a known issue with our particular refrigerator.

I was beyond happy with how quick my laptop was repaired and being shipped back to me, but somehow my laptop was shipped to someone else, and I was even given the tracking number and thought the numbers were a mistake and I would have my laptop back without issue. But to my surprised, my laptop was shipped to someone and the tracking numbers weren’t a mix up. I was confused and angry, like how did this happen??? I had put off freelance work I needed to do, losing income until my laptop was found and returned and then shipped to me. Yes, my laptop was repaired but having it lost really put me in a financial bind that I’m still trying to recover from. I wouldn’t recommend this company to anyone after the mess I went through for almost a month.

Contacted SquareTrade and explained the situation and that I could not afford to be without my laptop for the time it would take for transportation to and from and the time within the repair shop. Square Trade provided approved repair shops locally and I took it to one of those and the turnaround and service was great. The overall cost was much, much less than the shipping cost. Great to be flexible in the needs of the customer. Thank you. Earl **.

It was great! All issues were repaired on my laptop and on time. Thank you all for an awesome job done! Customer services were great; they answer all questions with clarity. I will recommend, Allstate protection plan to my friends and family, who need your services.