Allstate Protection Plans Reviews

Service was courteous, fast, & accurate. My TV works great again. I would definitely recommend to a friend. Thank you Square Trade for making my claim easy & worry free! Hopefully I don't need any more repairs, but if I do, I know I can count on you!

They are amazing, replaced the tv, first time I ever bought or used a warranty and will do it again, the replacement tv was there on 2 days, with no problems, and the delivery guys were also very polite, called the day before and then called again when they were about 30 minutes away.

Note 8 problem. Sent phone in. ST quickly fixed broken glass but did not repair nonworking microphone despite me telling the agent on the phone and in writing on the form submitted with the phone. So I had to send it back and ST reimbursed me for the phone cost, so while originally disappointed, I was happy in the end.

My claim, on a coffee maker that started leaking water after its manufacturer's one-year warranty expired, was reviewed and settled within two hours of its submission online. It doesn't get any better than this! So glad I purchased from Square Trade. It was a wise decision. Can recommend it to anyone.

The camera was repaired and returned promptly. Works like new again. The repair report was very thorough as to what was done and what was checked over during the repair process. I was happy to give a good report on the service.

First call was made on Jan 31 and repair was made on Feb 7. Lucky it was only the ice maker. Technician Gene from Bond Services contacted me on Feb 5 for a Feb 7 repair which was done to my satisfaction with the change of the ice maker. No problem with ice this day.

My phone call to SquareTrade was fast and pleasant (less than 15 mins). They replaced my tv with no problems and my replacement arrived fast. It was worth buying the extended warranty. It was my first time having to use the warranty and it paid off.

Submitting the claim for a watch was really easy. I just answered a couple of questions and they got back to me. They told me that the check would be in the mail and to check within a few days. I got what I paid for the watch, but not the warranty. For example, the watch was 8.49 and I got a check for 8.49. I’ve bought a warranty for different products. And the last one I got was on a watch from eBay. I like the idea that if the item is not working, you have coverage on it, especially when you’re buying from eBay where you really don't know what you're buying. I was so glad about SquareTrade. When my brother bought his watch, I made sure he bought SquareTrade.

I got a warranty for a hard drive which I bought from Newegg. I had a 8-terabyte hard drive and I was installing it into a new build. But it didn’t work and had bad sectors. So, since I bought a warranty for it, I called SquareTrade and they covered the cost. They sent a check. I like SquareTrade's warranty replacement - the ease of dealing with somebody besides a recording. The overall process was no more than four days.

The online claim process was easy from start to finish. My claim was approved within 3 hours and I had a check in less than 5 business days. I didn't even have to return the broken product. I was so delighted.

This was the best money I ever spent. I had multiple issues with my TV and Square Trade was always prompt and efficient in rectifying my issues. This last issue resulted in replacing the TV with a brand new one. Thank you!

Black screen with colored vertical lines. Technician was very knowledgeable and patient. The technician walked me through the trouble shooting steps and we were able to correct the problem I was experiencing. I have not experienced the same problem as of yet. The problem is not consistent. The technician gave me some hints as what to do in the future if the problem returns. I was very pleased with the technician's assistance.

Squaretrade warranty is the best I have ever purchased for my electronic goods. When I have a claim they respond in a very reasonable time frame and work hard to resolve any issue. I'm glad to have them as my warranty company.

I have a few purchases insured with Square Trade. After this specific experience of prompt payment with online application of my chair damage with Square Trade, I am sure to apply for insurance by Square Trade with every purchase! Thank you for making this process an easy one!

Up to this point Square Trade has been good to work with. They have responded to my questions and helped me make my claim. I am still waiting on the final outcome but to this point my experience has been good.

I purchased a laptop protection plan for a used laptop bought on eBay, with the plan costing about 1/4 of the laptop price. About 2 months later, the laptop had a mechanical problem such that it will only start while the charger is plugged in, and it immediately turns off when unplugged. After I checked that the manufacturer's warranty was no longer in effect, and confirming this with SquareTrade, per the terms of my coverage, SquareTrade had a technician confirm the problem with me over the phone.

We had a problem with the De’Longhi espresso and drip coffee maker and I totally forgot that I bought the insurance for it. My wife reminded me, so I went back to my history, checked it out, went to the website, submitted the claim, and it was really prompt to respond. They sent me a check in a week and I kept the product. It was an excellent experience. I'm recommending people to buy the warranty because it's a really good deal.

Shazam on chat did not cancel the coverage on my wife's old smartphone, which we no longer own. I had to call the following day, to get it properly taken care of. It's now accurate, but it took 2 attempts.

All I can say is my claim with Square trade was taken care of super fast and easy. I will use you guys every chance I am offered. It was well worth the small fee. I hope I get Square Trade with every purchase I do online.

I fully explained the situation and that I had already replaced the device with one of my choice and the representative was able to help me with product reimbursement. I already got my check in the mail. It was super fast.

I purchased an extended warranty for a coffee pot and when it stopped working submitted a claim. It was handled fast and efficiently. I was very pleased with the service and no hassle. I highly recommend Square Trade for insuring your product. They are very reasonable and well worth the extra cost. I am very confident about dealing with them.

My claim was handled quick and efficiently. The repairman found what was wrong and fixed the problem in a reasonable amount of time. Mike, the repairman, gave me very helpful hints for the clothes washer in the future. These hints should probably be in the manual.

I was under the impression that I would get the same phone that was damaged. I was not satisfied with the one I was sent. Since I needed a phone, I could not return the replacement. Although the replacement was an upgrade from Moto E4 to E6, I was not completely happy.

The tech I talked to by phone at SquareTrade was very knowledgeable and effective. The technician that came to our house was great. He went right to work and knew what he was doing. We are extremely pleased with SquareTrade.

This was my first experience with a claim with Square Trade and I could not believe how incredibly smooth it went. Their website was easy to navigate and they responded within a couple of hours and a decision was made the same day. They offered me options as to how it was settled and I am very pleased with the outcome.

I filed a complaint to have my printer repaired and had it done at an approved shop of yours. I am very disappointed in getting the info to you so I can get reimbursed. I spent about 45 minutes with your agent trying to attach it to your claim form to submit and it never worked. I asked for your fax number and faxed it twice and was told they couldn't see the receipt. I send faxes all the time and nobody else has had a problem. I feel you have to be computer literate to deal with your company. I sent the info by mail so I can get reimbursed. I hope this is the last time I have to deal with SquareTrade.

Employee was great in helping me file a claim after I was unable to do it on line. It only took about 15 minutes and I was reimbursed the cost of the headphones. I was so happy with the extra warranty.

My experience with this company has renewed my faith in extended warranties. The representative was very respectful and made me feel important. Past experience with other companies was like pulling teeth trying to get the matter handled satisfactorily. This transaction was handled so smoothly and my settlement received in less than a week. I highly recommend this company.

Technician Andy from Tiger Mechanical arrived in a timely manner and was courteous as well as proficient. He had the problem diagnosed and repaired in an impressive manner. Tiger Mechanical kept me informed as to time and date of my appointment. I was impressed overall with this company.

Thanks to Owais for his conscientious attitude in resolving my problem of a faulty pen; I appreciate him going out of his way to help me as well as Ron for following up on the transaction to assure a successful conclusion... Thanks to Square Trade for promptly issuing me a check and fulfilling the commitment....

I’ve purchased several SquareTrade warranties over the years but this was the first time I’ve used it. Their service and response were exemplary and very speedy. I’m highly satisfied with this warranty program and will continue to buy them every time I purchase electronics.

Should I be shocked to find a company that does what it says it will do? I admit I was hesitant signing up for this because so many company have 'fine print' that most don't read or understand; but Square Trade has done everything they said they would do. I strongly recommend them and would use them again.

I purchased an extended warranty for a laptop. Both times I sent it in for repairs, it took multiple phone calls and several weeks for SquareTrade to process my claims. Took 3 weeks just to send the box for the second claim, and when the computer was finally returned to me it was not functional. Because I assumed they had fixed the problem (silly me?) and had some personal business in the way, the computer stayed in the shipping box quite a while before I found this out; the warranty expired in the meantime and SquareTrade refused to do anything about it, leaving me with a broken computer they'd failed to fix while it was under warranty. I can understand that I left it in the box quite a while, but in light of how long they had taken in the past due to repairs, and that the computer had no reason not to work when I got around to trying it. Your typical heartless 'insurance' company.

Got another TV.

We have so many items that we have purchased with SquareTrade. Our most recent claim was with the washer. They couldn't resolve the issue because they didn't hear what I was telling them that was happening with my washer. They told me that I had to record it because the machine that they run it on wasn't telling them that it had a problem. So, I couldn't get it fixed. But the customer service was good.

The representative called me yesterday and resolved the issue in a very professional and timely manner. I greatly appreciate Squaretrade for their effort in customer satisfaction. Thank you.

SquareTrade was there when I needed it. I've had coverage with them for about a year. The motor on the saw stopped functioning and I followed up with the phone calls. I spoke to a nice young lady and she did a great job. At first, SquareTrade offered to reimburse me for having it repaired, but we couldn't find a repair shop anywhere close by so they refunded me the money. That took about seven days and it was pretty quick.

The screen on the computer got busted. SquareTrade got it fixed and everything got taken care of. I sent it in and they returned it. That took about a week and the process went well. I've had SquareTrade for a year now.

I purchased a Mandolin on Dec 18, 2019 and paid $ 59.98 and also paid for a warranty with Square Trade to cover my purchase. About 1 month after purchase the Mandolin caved in while attempting to tune it. The coverage was to start on 1/17/2020 about 3 weeks or more after the purchase. I attempted to return it but the seller says I should have made a return within 2 weeks and I needed to contact Square Trade about the warranty. I contacted Square Trade and was told that even though my policy was in force I should make claim against the Mfg. Why should I have to make claim with the Mfg, whom I have no idea who the Mfg is as this item came to me from China. I paid for a warranty for two years starting 1/17/2020 but Square Trade says I would need to contact the Mfg about the problem within the 1st year.

The Company reached out to me to resolve the issue and offered a very generous apology. I would change my review to 5 stars at this point .

I just had to worst experience with them. I have a order of 3 air beds. 2 stopped working after a few days when I had some house guests over. I got those switched out no issues at all. I was sent the gift cards and went and purchased 2 more. My last one I have a friend with a broken leg who woke up on the floor and and ended up messing all over herself because she couldn’t get up. I just wanted to get another one like I did the same way last time but the only this I kept getting told by everyone is to contact the manufacturer like the manufacturer is going to have me walk out the store with an air mattress. I talked with 4 different people and I was given no help but I sent an email to call the manufacturer which is no help too right now.

Purchased SquareTrade’s 3 year extended warranty plan for an iWatch, which was to cover electrical and mechanical failures. The glass face of the iwatch began to separate from the watch itself. So we put in a claim with SquareTrade, took all the necessary steps. Found out they were not only not going to replace the screen/watch, but they were dropping the coverage as well. SquareTrade tried to claim it was “physical” damage and not “mechanical” damage. Mind you this watch was only owned for less than a month before the problems occurred and never had physical damage occur to it. I don’t understand how someone can buy this plan to protect their investment, if the company is going to drop your coverage for filing a claim. I would definitely consider twice before giving this “insurance” company your business. BBB has been informed of their deceptive practices.

So my 250$ bose earbuds were literally ripped in two while I was running, so I have an insurance that is supposed to cover everything. Talked to their CSR through the phone like three times, told them what happened and said I tried to put a tiny glue in it together thinking I can fix it to hold it together temporarily while I send it. He said it was ok as long as I didnt try to send it anywhere to get it fixed. I tried to send it and filed a claim. Asked for an update after 7 days and they told me they cant repair it because I glued it together. Please tell your customers the instances claims cannot be made before asking the to send the item. Second, I talked with one of your specialist and he said it was fine since my insurance covers everything. It's just sad because I know SquareTrade is one of the best, expecting the best but I got the worse. Lesson read the fine print or get a better insurance company.

I have a JL Audio 13w7AE that I purchased from Amazon & bought their 4 year warranty because I figured it would be a good safety thing just in case anything was to happen to it. I put in for repairs a few times and every time I would put in for the repair they would send me the return packet. It would show the shipping label but when I would go to print it shipping label would disappear & I would forget to contact them back, finally got that straightened out & sent them my subwoofer for repair & figured it would need to be replaced or paid out because JL audio is very protective of parts so I didn't think they would be able to repair for lack of parts. So now it had been about two weeks since I sent it in I check my old email because that was my email when I purchased my warranty & it says they are refusing to cover due to "physical internal damage" from being over the watt rating which is impossible.

My experience with SquareTrade has been great, so far. I purchased a SquareTrade protection plan on a Samsung J3 phone which we purchased through ** way back when my husband and I first got the phones. I had a recent claim and ** did the filing. When people would call me, I couldn't hear them. They asked me if I had dropped the phone, and I said yes. They said that the plan covers that and they sent me another phone. But after I got the other phone, I still was having trouble. So, it may not have been the phone’s speaker at all. I got another J3 phone, but different series, and I had no problem with them. The quality of the service was really good and the claim went really well. They were fair with me and I’m glad I had the insurance. In fact, my grandson had just bought a new iPhone and I talked to my daughter about it.

When the dog bit the wire on my Xbox headset, it was easy filing a claim with SquareTrade. And instead of going through the whole replacement, I just got a gift card. I got it on my phone on the same day and used it to purchase a new headset on the same day.

Bought Vizio LED TV from Sam's Club with 5 year extended warranty. Tv stopped working in year 3. Filed claim. With SquareTrade and went through 2 week process to ship them Tv to repair. 8 days later received T.v. back saying roach infected and warranty is void. Opened tv and checked shipping box and found no sign of insect. Called square trade and was told they had pictures of insect infestation so I requested the pictures. 2 days later was told there were no pictures and unit was immediately ship back up and shipped back to me. If true why did I not find anything inside tv or shipping box. Where did the roaches go and where are pictures they claimed they had. No proof of their claim of infestation. Just bull to not to honor a warranty. To add insult to injury they cancelled 5 year warranty in year 3 without compensation for last year's. Never buy this company's warranty on anything. They lie about your claim denial without any proof of their reason.

I called SquareTrade. I was in need of screen replacement which they approved. They gave me a repair shop called Irepair. I couldn't ever reach them. I called square trade they said take it to dealer of my choice so I called Batteries Plus. They gave me a price of 246.00. I then called back to square trade. Gave them the price quote of 246.00. I was told that I could take it to them. Pay for the repair then sent me instructions to be reimburse minus 29.00 deductible. I thought that it was a little pricey but again they assured me that I would be reimbursed total amount minus 29.00.

I dropped my HP Envy laptop about 16 months into my two year warranty. It caused damage to the metal around the screen at the top corner and caused the bottom corner to dent and come apart at the seams. SquareTrade approved a repair and I shipped it to them. This is my laptop I use for work, literally my livelihood. I was without it for a week. Luckily one of my friends let me borrow one of theirs while mine was being repaired. I received the “repaired” laptop today and the repair is a joke. They did not replace anything. It looks like maybe they squeezed some pliers to try to close the seam opening but did a very poor job. There is still a significant opening at the seam. It is still dented at the top and bottom. I am very disappointed in this repair.

Purchased an iPhone 7 and a 2 Year Square trade warranty in August 2018. The phone stopped working. Called Square Trade they told us where to take it. Spent the whole day driving out to one repair shop then to a second. The second repair shop said they could fix it but square trade said it was too expensive and they want us to mail it to them. We did. Less than six months later the phone stopped working again. Once again we were asked to mail it in and another was sent. It wasn’t six months later the phone stopped working. Today we called. They said they are not going to repair it because the contract is up. By my calculations two years ends in August 2020.

I purchased the warranty with my TV 11 months ago. The TV stopped working so I went to my file cabinet and pulled out the receipt with the warranty brochure I was given at the store. I filed a claim and was told I would have to deal with the store. Of course the store sent me back to deal with SquareTrade total runaround as usual. The company must train their employees to frustrate consumers long enough that they just give up.

Square Trade is the worst. Do not buy a warranty through them. They will not honor your tv warranty. I bought a Samsung smart tv through Costco and the video doesn’t keep playing. After a couple of minutes the video goes black. Called to get the warranty company to fix it. They wanted to give me a streaming device for a SMART TV. Why would I need a streaming device for a $1000 tv? The work around they said. Do not go through square trade.

Bought the extended warranty thru SquareTrade but it expires in about 2 months so they did not fix the system. They claim they found no defaults in the system company's like this are always avoiding warranty's specially because this system is 750.00 before taxes.... Their gain my loss people when being offered extended warranty's and it is SquareTrade.... Do not buy this. Transaction was a headache... I guess I lies that I was having trouble with the product.

I got a three years protection plan from SquareTrade for a 55-inch ION television. It was for my son and I got it Black Friday. I took it out of the box to hide it and right before Christmas, I hooked it up just to surprise him on Christmas. When I plugged it in, everything worked, but I had to select the options at the beginning such as the network and the language. All it was doing was just scrolling through and it wasn’t allowing me to select anything. I tried to take it back to the store, but they wouldn’t allow me simply because I didn’t have the box, so I had to file the claim. Their claims process wasn’t that good because the facility to get it repaired is an hour and 30 minutes away .

I phoned SquareTrade to file a claim for a tablet and spoke to a representative. The rep stated he'd send me an email to file a claim and then hung up. The link in the email went to https://www.squaretrade.com/web-app/registration/launch. There I was asked to click where I’d purchased the plan and next to type my email address. I was then told to go to my email for a claims link but nothing ever arrived. So I called SquareTrade back and the same process happened again. Next I tried the online chat but that was canceled as I was typing!

I submitted my claim 15 days ago, with receipts (speakerphone went out on my S9+). Checked yesterday to see why I hadn't yet been reimbursed and it said "claim closed". AFTER I submitted a claim for the repairs I already had done, they wanted me to do a "factory reset" on my phone. No... just mindless nonsense. My phone works perfect now. Apparently, they floundered and lost not only my repair receipt, but the receipt for the phone itself. I submitted both yesterday amid 3 phone calls to customer service. Overnight I rcvd several emails from S.T. stating that my claim was incomplete, so I resubmitted my receipts and called to follow up.

When I have sent my Vizio soundbar to fix the speakers as they were not working. Square Trade never fixed the issue and never gave the remote control of the product to me back and they lost it. When I called regarding this customer representative and their supervisor were very rude and didn't answer me properly and left the product without remote. I have to give 1 star for this because that's the least of it. I will never suggest people to buy or use this insurance. Worst service and worst customer representatives.

I had an issue with Square Trade earlier this morning and by this afternoon a representative from their company has contacted me and the issue with my warranty on a cell phone has been 100 percent resolved! I was totally impressed with Square Trade and their desire to do what was right and they certainly did just that!

I have been trying to promote with my friends purchasing from Costco, like a TV, and getting SquareTrade as the warranty because I have never seen anything move that fast in my life. There was a brown streak going down the middle of my TV. I then spoke to the SquareTrade gentleman on a Thursday evening and he was wonderful. He told me that if I followed everything he told me to do, they could get the shipping out fairly quickly. So, I did everything he told me, and by Monday I had a brand-new TV. Overall, they are outstanding.

I purchased SquareTrade through Walmart and I have been using them for a while. I usually call in submitting a claim and it is easy. They always do what they got to do, and their customer service is great. They say, “If it can be fixed, it can be fixed.” Get it.

We have a 2.5 year old Hitachi tv that had vertical lines appear on the screen. SquareTrade gave us a 3 day run around saying they couldn't read the receipt and told us to go to Sam's to reprint it (from 2017!). We argued and finally got to speak with a tv technician specialist (so they say). He had us send pics of the screen which we did. We received an immediate response that the screen was cracked which voided the warranty. This is ridiculous, it doesn't get touched or moved and there is no crack! We will pursue this with Sam's Corporate and the BBB. It was a 4 year extended warranty and they won't even attempt to help us. Outsourced overseas and horrible attitude and service.

The first time I called, they told me they sent the replacement phone. I gave them a little bit of time because it was right around New Year's. I called back about a week later, and they told me that it was being processed and being shipped out. I called again and they said they would call me within 24 hours and tell me if they were gonna send me the money or if they were gonna give me the phone. They called and said they were gonna give me a check instead. They said for my replacement, I will get the LG Vu 4. But instead of that, I got $69 back. So I pretty much got screwed out of a phone. So now, I'm using a tablet and it's harder to use it for work.

Squaretrade contacted me after I posted my experience and resolved to better reimburse me for much closer to the total price I paid. I think this a fair settlement and I am happy to get most of my money back. The process was still difficult and exhausting but at least the end result is now quite a bit better.

My daughter dropped the phone, stepped on it, and it got wet. I did have a tracking device on it, but the battery went dead, so it no longer picked up on that. I tried to take it to a local shop to get it fixed, but they were unable to order a new screen for it because, apparently, Samsung, I guess it was, didn’t provide that particular screen for that particular phone to the repair shop. So, I sent it back to SquareTrade. I was provided with the label. They sent me a different phone, which I got immediately. I didn’t even have to wait for them to receive the old one. So, that was nice.

I bought a jewelry item and I was offered to place SquareTrade insurance on it so I did. When the item was scratched and damaged, I had to file a claim. It was a little bit hard to find my account because I wasn't aware I had to register the account. The time that you purchase the insurance, you should be aware that you have to register the actual item in SquareTrade because I didn't know how it works until I had to really look into it. But we were able to locate my account and then the customer service agent helped me out through my process. Instead of replacing the item, they refunded some of the money that I spent on the item.

When I purchased my iPhone X, I also purchased Square Trade warranty since it was an Allstate Brand. Few days back there was some sort of electrical failure and square trade got my mobile fixed. I am really happy with the customer service they provide. They will pick up the call in the first ring and will go over entire process very swiftly. Thank you very much. Happy to have the warranty covered with Square Trade.

SquareTrade was available, so we purchased it. We did a couple of claims already and submitting them had been good. Their customer service had been fine, too.

I will never opt for a Square Trade warranty again and will shop differently as a result. I purchased their warranty on a phone we purchased on eBay. After a week of back and forth emails, calls, running to the Iphone store over an hour away to get proof that it doesn't fall under Manufacturer warranty, they are now saying it was accidental. My daughter woke up one morning to find her phone with a thick line on the iPhone display running vertically. It was charging the night prior, never dropped, no scratches, etc. In FLAWLESS condition otherwise. How is that accidental? To add insult, they are using a foreign company for customer service that you have to deal with a dialect and can't escalate your call. I'm told I'll hear from a manager. I highly doubt it.

Sent off a DVR from a security camera because the fan was intermittently working & overheating. The process was easy. Print a label, pack the items, & ship it. We got the DVR back in about a week with the paperwork attached to it saying the "Electrical Fan Replaced." Just looking at the fan it was not replaced. Called Squaretrade & they could not tell me if the fan was replaced or not. All she could tell me was to plug it in and see if it was working. She told me if I had a problem, to call them back but could not tell me anything about my repairs. Complete waste of time & money! Better off just buying another one.

I purchased a refurbished Ipad Pro 12.9 (second generation) through Walmart, purchased the Square Trade protection offered and after 3 months my Ipad became non-responsive to touch. I notified square trade and was told that I needed to update and reset the device then reinstall the operating system which I did. I contacted square trade again and was told now to have Apple diagnose or fix and they would reimburse my expense. I worked directly with Apple and after more testing I was given the green light to take the Ipad into an Apple certified tech. center. More testing revealed that the Ipad was defective and needed replacement!

A plan was purchased and I had to jump through hoops to get it taken care of. Once it was sent back for the THIRD TIME, they tried to tell me they wanted to repair it again. Keep in mind that the receipt sent to me said the device was repaired but in the additional comments it said "no problem detected with the item." So when I asked them what exactly was repaired if there was no problem detected, no one could tell me. So they have had my iPod back and forth since December and we are half way through January and still no working iPod has been sent to me. I was told it would be replaced after I sent it back the third time. They have yet to honor this. So save your money and don't buy a used iPod from eBay and then an extended warranty through SquareTrade. All you will be doing is wasting your money.

I spoke with Monique this morning and we have come to a fair and equitable resolution. I do appreciate them reaching out and making it right. As a support manager, I know things go sideways sometimes and it's a tough phone call to make. At the end of the day I am happy and will keep my other two warranties with them

So you have to click on the blue link on the left side of the screen to get to the menu where you can cancel. I still feel like all of this could have been avoided with a clearer website design or an published email to make contact, but I retract the rest of my objections.

No choices for a replacement TV. I had one and only one choice of a replacement 75" TV of an off brand not that you would go out to buy yourself. If they are going to replace an expensive TV offer some choice of known brands. Very disappointed with the process to replace a good TV with a questionable TV that was offered.

I purchased a couple of tablets through Walmart on Black Friday for a Christmas present for my kids and got the SquareTrade warranty for it. I filed one claim and I’m getting ready to have to file another one because the keyboards went out on two of the tablets. I was supposed to contact the person that made the tablet and I tried to call the wrong one. I just called SquareTrade and the lady did everything with me on the phone. She didn’t make me send the tablet back and said I could just keep it and they still reimbursed me the whole amount. That way, I could go buy another one. I would tell people to get SquareTrade.

I am clumsy and thought it would be best to spend the extra 40 bucks on a warranty. I got SquareTrade and the process when making a claim was okay. However, the first individual that I spoke with, I don't know if they misunderstood. It was an Apple Watch. They told me to take it to the Apple Store to see if they would repair it, even though I explained that it wasn't a manufacturer's issue. It was incidental. So, before they would even process a claim, they asked me to do that first, so it was a little inconvenient.

While I am not sure who Lisa is, I am glad they worked with me to resolve. Disappointed that they will not acknowledge their new policy of not refunding taxes is New as it is in disclaimer on new policies yet was nowhere in my year old contract. But I will (have already purchased a policy on re-placement) use them again. Just leery with their inability to admit their error in not sending back taxes from start on policies that covered them. And question how many others may just accept when they show them disclaimer from new policy (I kept copy of my original).

When I mailed in a DS, a part of my Switch, I explained that during use the joysticks stopped working and days later my screen just froze and in the initial call I was told that should be a repairable problem. After mailing it in a few days later we received an email that it could not be repaired because of accidental damages. When I called for further explanation no one was able to explain what the technicians found to deem it accidental. I again advised it was not dropped. It was in my hands and stopped working. No help. I asked for someone offering help and was told by Tash there was no one beyond her who could help. Please never send these people one red cent because it's a total rip off. I will never purchase an extended warranty AGAIN.

It’d be worth it to add SquareTrade warranty when you buy stuffs if you haven’t done it. I bought something from Walmart and then they added SquareTrade warranty onto my kid’s DVD player. I've used SquareTrade for many years, for five years. I've bought the warranties for DVD players. I think that they always had them, for Walmart. I just filed a "stops working". The player was clicking and the warranty is easy to use. There's no hassle. You can send it in or not. You have options. I just went out and bought a new one with the check that SquareTrade sent out from the cost of the other one. You can either find one similar and they'll ship it out. I had to pay a few extra dollars, but it's been years, so things change. It works good and the process is all done online. So, it's pretty easy and self-explanatory.

SquareTrade doesn't honor their warranty. I bought a TV from Target in March of 2018 so I got the SquareTrade warranty. I never had to try to use it until the end of last month when I kept getting a runaround from them. They covered electronic malfunctions. I had an electronic malfunction and the people on the phone were very rude and didn’t know what was going on. I sent them a picture of my problem and said, “Hey, it looks like it’s an image burn-in, but it’s not” because image retention would not be covered. So, I said, “Do I need to show you proof that it’s not?” They said, “No, we understand” and that they would get back to me in 48 hours, but they never did.

Unacceptable Repair. Note 8. I sent my phone in for repair and received it back quickly. The back was kind of bubbled and it started cracking about a month or two later. Then the mic stopped working. Too late to do anything further according to Square Trade.

I understand the reason for some troubleshooting to find the problem, but when you call back with the same problem it should be obvious that a repair needs to scheduled. After calling every day for 5 days with the same problem you shouldn't have to perform another test. I think the information from the phone call is not being used on follow up calls. Also the repairman was overbooked for the day I scheduled and had to reschedule for the next day. Something I think Square Trade should be aware of. In the end the problem was resolved by the repairman.

My 3 year old son accidentally stepped on my Chromebook and shattered the inside part of the screen. Thank goodness for my accidental damage warranty! I was able to send out my laptop via prepaid FedEx label, and from the time I mailed it to the time I got it back was about a week and a half (this was with Christmas and New Years in between too! So several days of no mail). The laptop came back in excellent shape and I’m super happy with the value of the warranty I purchased and the process/time to get it repaired.

We had a few hiccups in the beginning between the manufacturer and Square Trade. Had to make a few calls to figure out who was in charge of repair but when we talked to Square Trade the second time the transaction was super easy with no runaround. Our remote was repaired and returned quickly!

I bought a laptop from Costco, and the screen got black after a year and a half, send to SquareTrade (Lawrenceville, Ga) the replacement screen was not put properly, front sleeves are buckle up it's some unprofessional who repair my laptop. The back cover was not properly fit. I don't suggest anyone laptop issue SquareTrade from Costco is not professional services. If you have to send Lawrenceville, GA talk a lot of photos, hold proof, Costco's help desk services were also not answered. If you were buying a laptop, please purchase an extra manufacture warranty, not SquareTrade.

Everything went good with SquareTrade. I was happy with how they handled my claim for LG Stylo 5. I cracked the screen really bad and they decided to give me my money back. Their reps did everything that I needed them to do, and they were very nice and very helpful.

I got a 10-year warranty for the chair. The chair is almost two years old and a seam on it started coming apart. The bottom cushion where the seam is started breaking apart. Sometimes, if you send a defective product back, it costs more than its worth. If I have to send the cushion back in for them, I gotta take the chair apart. It was a pain putting it together. But the process was good. I called up SquareTrade and told them what was going on. The rep processed the claim and gave me a partial credit to have the chair fixed or to buy a new one. I've also used SquareTrade before, and I've never had any problems.

I was more than pleased with my claim through Square Trade. Everyone was very pleasant to deal with and got me taken care of within 30mins. Had to do a few troubleshooting steps since my claim was on a tv. After those questions they had a tv shipped out before the day was up. Had the new tv in my house in 6 days.

This was my first experience with SquareTrade. I put the warranty on my inflatable Santa for my yard. It had a hole. I went online to file a claim and the same day they got back to me and sent me a check just a couple days later to replace mine! It was hassle free and fast! They kept me informed on each step!! Will definitely be using again!

I always protect my electronics or sporting goods with Square Trade. So far I have never been let down. If there is any problem, square trade always has my goods protected. The best service every time.

My experience with SquareTrade quick. They referred me to the factory because the microwave was still under factory warranty. They told me of my options. They explained to me what the first course of action was and gave me the information to connect to the manufacturer so that I could get it taken care of. We took it back to Sam's and they replaced it. SquareTrade couldn't take care of the problem because it wasn't in their ball field to take care of, but they sent me to the person that could take care of it. That's a plus.

I got the insurance for my Nintendo Switch. When the moving pad on the right Joy-Con wasn't moving, putting forth the claim was a little difficult. There were so many parts we had to do. We went through Nintendo first, and that took a lot of time. And then they needed proof. But they gave us the outcome that they couldn’t do anything. So then we had to go back to SquareTrade. The back-and-forth was very difficult. My mom was handling most of the insurance stuff, but from what she told me, the first person she talked to wasn’t very helpful. But when she tried again, the people in charge of the Spanish help were a lot more helpful. We’re gonna send it back to SquareTrade, and then they’re going to do their own claims process. Because from what Nintendo determined was that it was either basic wear and tear, so they couldn’t do anything on their end.

When my air fryer was not heating up, filing the claim with SquareTrade was easy and quick. I purchased it through Walmart and I was able to do everything through the same app. The claim took me 10 minutes and SquareTrade answered me by two hours. They reimbursed me. Everything was super great.

Juice got spilled on my Nintendo Switch and it broke. I tried to put in the claim online to SquareTrade for that but I couldn't figure it out, so I called the number on my receipt. The person who answered helped me through the process and helped me get everything ready to print out the receipt or print out the tag. I also had to go print out a shipping label so I can get it sent in. All in all, I was helped through all the process I didn't understand.

Kristopher, from the resolution team reached out to me twice today to catch me at my earliest convenience. He ensured me that the way I was treated was a reflection of Squaretrade's true values, and offered to update the status of my claim. I was very happy to hear this. There was an email right away in my inbox asking for confirmation. I think the bad experience I had may have been due to the inexperience of the call center employees. Based on the follow up, my dissatisfaction has gone away. The management at this company have good professionalism.

DON’T USE SQUARE TRADE TO INSURE YOU EXPENSIVE ELECTRONICS, WILL DO ANYTHING NOT TO COVER REPAIR/REPLACEMENT COST. I have used square trade in the past to insure small products, and if I had had an issue it works well, in some cases I didn’t even have to send in the item. But I purchased a used Macbook pro on Ebay about 8 months ago ONLY BECAUSE I had confidence there Square trades insurance program would support me if I had any issues…. Man was I wrong.

Contacted Square Trade to work out warranty that I purchased. Was told my claim was my fault that the item was damaged and that they couldn't replace item/honor my warranty. Even after I had a letter from the product's company stating that the type of damage done was common. The original company said they would of happily replaced my item if it was under a year from purchase. But that the extended warranty provider should honor my claim. Waste of time and money buying a warranty that doesn't work. I feel square trade is scamming people from their money $1 at a time.

My TV stopped working, so I filed a report, and the rep walked me through a process. The TV was rebooting, and getting rid of any charge, resetting the programming, adjusting switches, and it worked. I was very, very satisfied with the process. My TV didn’t have to go to the shop, and I’m tickled pink that it is working.

I needed an extended warranty on a Samsung washer and I got SquareTrade. The reps at the store didn't explain the warranty for me. I suggest they go into more detail to let me know what would and would not be covered under the warranty. Filing the claim was easy though. Their reps were very informative and very nice, great customer service. I also had a good experience with Samsung's customer service. The tech came out to submit the recall paperwork. Now, I'm just waiting on someone to call to schedule an appointment and come back out to install.

I purchased a Kindle ereader. Also purchased a warranty to protect it. Now after not receiving it I canceled it. That was December 14, 2019. I have not received my refund. I've written emails called to no avail. Only getting same bs response. I'm so done. If we don't pay our bills they threaten us. What do we do when they don't return our money?

Purchased an outdoor patio heather from Sams Club with 3-year extended warranty provided by SquareTrade. While it took several weeks to prove to SquareTrade that I had indeed purchased a warranty. Their first recommendation was to ship it via UPS or transport to a local repair show - this is a 200lb 10ft tall heater - therefore UPS was not an option. Then called Sams Club to see if they could recommend a local repair shop - Sams club discontinued the product 2 years back and suggested I use Google to find a local repair shop. Latest suggestion is to get a local repair shop to write an e-mail announcing that the product can't be repaired - then Square Trade will consider a reimbursement - challenge is this is a unique product that local stores know nothing about and there's no revenue for them to write an e-mail.

I got in contact with SquareTrade because I have a problem with one of the devices I got. However, as it was still under the manufacturer's warranty, their reps told me that it was better if I contact the manufacturer because if something happens after the manufacturer warranty, my policy would still be active. They also gave me information I needed to submit to the manufacturer.

I bought a television set at Costco back in 2016 and I was given a SquareTrade plan. The TV went on a blink but I forgot I had the warranty. I called up and they said I still have it. Everything was handled well. It was great talking to the technician and the process took no time. They called me on the phone and told me what to do. They told me to do certain things with my remote control and the TV set itself. I did that. I took the pictures and sent them in, and in a matter of a couple of days, they responded back. They said I was entitled to a claim, so it was good. They sent me out a check.

Submitting a claim was pretty simple. As long as you keep your documentation and your records like you should, you don’t have any problems. You can go right back to the paperwork, fill it up, and send it in. They gave me a payout for a claim. I got warranty payments for the defective part so I’m very happy with that. That helped facilitate the purchase of the new electronic and we chose SquareTrade again.

I was very pleased after my initial contact with SquareTrade informing them of the problem with my Vizio TV. A technician was promptly sent to my home to install a replacement part but it did not solve the problem and I was told I would be offered options for replacing the TV. 2 options were offered and I contacted SquareTrade again to see if any other options were available as the replacement TVs were not highly rated. I was then given a third option which was another Vizio set. I asked if I could go back to one of the original options and was told that was not possible - the set offered was the only one to meet the specs of my present TV.

WARNING‼️ Unfortunately I got water on my phone and it died. The claim process with SquareTrade has been HORRIBLE! Like just absolutely awful in every way from the customer service to the fact that I will have to be without a phone for at least TWO WEEKS because they don’t have a replacement phone for me. It’s absolutely ludicrous. I’m just waiting for the day someone gets hurt or cannot contact emergency services because of their blatant disregard for human safety or timely claim handling. Then I’m sure they will have a lawsuit on their hands???‍♀️ And really it seems that’s what needs to happen for them to recognize what they’re doing is wrong and change their policies.

Everything went well with my experience with SquareTrade. I already had experience with SquareTrade for my laptop before, and they did a very good job with it. So, I chose it again. I got it for an accessory part for a NutriBullet, the blade, because I know for sure that it’s gonna break. Submitting a claim online with them was very easy. It went very quickly and swiftly. SquareTrade also gave me an option on how to satisfy me, and I chose the option that is right for me.

I wish all my experiences went this well. 100% satisfied the way my claim was handled. They helped me in such a professional manner that they are in a class or league of their own. Hopefully if if there is any more problems it will be SQUARE TRADE that helps me again. 5 STARS RATING.

Filing a claim with SquareTrade was okay. However, the online portal was not that intuitive like the problem descriptions they have. To pick something out of that was not very easy. So, I had to do other category and type it. Otherwise, it was okay. I could call them on the phone and sort it out. But definitely, their wait time on the call was longer. I had a cellphone issue. They offered a repair service on my cellphone. They provided the location closer to me. However, I had an issue with the location. I went to a location but they could not get the part or they bought the wrong part. And then I had to pick the phone and go to another location. But that went well.

Everything is good. I dropped my clippers and the blade broke, so I wanted the warranty to get a brand-new one. SquareTrade did this gift card thing which I used and I bought some different clippers. It worked out. The process was too easy. I almost felt like somebody could’ve taken advantage of it. Let’s say somebody has bought something and it didn't break or anything. SquareTrade offers them a $30 gift card to just waive the warranty, which the customer only spent $9 to get. SquareTrade should at least get the product from the people.

I purchased an Acer laptop from Costco with a 3 year accidental damage spills warranty. I’ve had the computer completely replaced internally by acer before I owned it for three months. It has been repaired by Costco several times and now under Square Trade 5 times. At what point do I get to stop sending in this lemon for repairs? It’s had the motherboard and chips replaced twice, hard drive replaced 3 times, speakers replaced once, keyboard and case once, drivers twice and every time the turnaround before the next issue gets smaller. Each time with square trade I’m told it will be fixed and not have more issues. This computer has been gutted and replaced several times and cost them more than it would have cost to scrap it at this point. I’ve always gotten square trade in the past but will go somewhere else in future for computer warranties at this rate. Very disappointed that in three years it’s been in the shop more than in my house.

I purchased a 70" Vizio two years ago for over $1,000 and purchased a 4 year extended warranty. On Christmas my tv had dark shadows all over it. I made a claim and after numerous calls and emails I received an offer for a Samsung 6900. It currently costs half as much as my vizio. I called them yet again and they just kept giving me the run around about going back and checking every day to see if a different tv was offered. All I want is my full purchase price of my tv. It's why I purchased the warranty. Already tired of subpar offers. Just fighting them to do the right thing.

I have my Amazon Echo Dot smart speaker, which I bought from B&H Photo in New York, New York, covered by SquareTrade. I had the device on a little stand and the wire was plugged in about four feet away. For some reason, a stack of pails fell over and hit the wire. The wire got disconnected from the Echo Dot and the Echo Dot fell on the floor. After that, when I plugged it in, it didn't work anymore.

My Motorola Moto G4 from ** was 4 years old and just about at the end of the SquareTrade warranty. I called because sound stopped coming out of the hole that is used to hold it up to your head, and the speaker. They gave me four steps to follow and when I told them that the technician at the store they referred me to under step one said he probably would have issues getting circuit boards and things to fix the issue, SquareTrade immediately offered me a replacement phone which they sent. I've used them twice in the last 10 years or so and each time they've been excellent.

The first time I have had a claim in the many years that I have been using SquareTrade. Smooth and easy process to file a claim. Had a check was sent in a week or so. Very pleased with their process and will continue to use SquareTrade.

Filing the claim for our RCA 10-inch tablet was easy. The tablet was for my grandchild, which was why I bought the protection plan. SquareTrade took care of us right away and did a good job. We thought they were gonna send us a new tablet but they couldn't find one like the one we had. Instead, they reimbursed us the 79.99, which was fine. We went online and got another one really quickly and we took out protection for it.

I placed a phone call to submit a claim for the printer. There were a couple of things that I needed to do. There was part of the receipt that they couldn’t see and they wanted to look at, and I took a picture and sent it to them. But everything was seamless. It was immediate, and there was no problem. I spoke with all men, but every one of them was articulate, polite, and responsive. They understood exactly what I was saying and couldn’t have been more helpful. When it all came down, it was determined that the best thing to do would be to send me a check, and we'd go out and buy a new one and get my printing resumed. So they sent me a check for the $179. Everything happened almost with the snap of a finger. I was very impressed. If I’d go back to Staples, I would never buy without buying insurance through SquareTrade.

I filed a claim with Squaretrade today for my Nintendo Switch I purchased at Target. The Joy Con controller’s directional wand was not functioning. The unit itself works fine. At the end of my online claim it suggested I would have to mail my unit in. Since the unit itself was functional, I decided to live chat to confirm if I could just send in the controller (since you can buy a squaretrade warranty on a controller purchased by itself). The chatter informed me I would have to send the whole unit in to verify the controller worked and it would take 2 days for them to get my entire unit, then 7-10 additional business days before I would get it back. So 2.5-3 wks I would be without my functioning switch for a broken controller. I find it hard to believe they need my exact unit to test my controller. How do they test warrantied controllers? Do you ask customers to send in their non warrantied units?

When we purchased a Keurig coffee maker through Amazon, we also bought SquareTrade. The Keurig was not providing the required pressure on the K-cups so it wouldn’t make any coffee at all. Submitting the claim for it was easy. I pulled the email that I got from SquareTrade, went through it and filed a claim. I picked the item that I had and within an hour, I had the options laid out. I could receive a check that they would mail me or I could get a repair or replacement. I was able to have them mail me a check and I was able to order a replacement. We were very surprised to get money back for the broken product through SquareTrade. When we bought a replacement, we got another warranty with it so, we got a full four-year warranty with our new coffee maker.

My son scrambled the screen on my cell phone. The SquareTrade agent was pleasant and accommodating, but the replacement they sent was a piece of garbage. SquareTrade said it was a genuine phone from **, but it must have been a refurbished one. I sent for another one. Neither replacement worked. I am cancelling SquareTrade. We have spent weeks paying the full price to ** with very limited usage. I expect the replacement to be a well functioning phone. The screens freeze. Sometimes the phone rings and sometimes not, when called. Sometimes only one side of the conversation can be heard.

I first got SquareTrade early 2004 when I got my first laptop. My friends recommended it to me. He said it was a good warranty that he used to get on his stuff. And ever since I've been protecting myself through SquareTrade. I got a protective plan for HP laptop. Everything was good. The guy connected my computer and it's working. It's very easy and clear dealing with them and things get taken care of. So I keep getting SquareTrade.

SquareTrade is great. I bought it with my Moto G6 at Walmart. But for some reason, the phone just shuts off because it’ll get hot. When I was on an important phone call about my vehicle, it turned off on me. And sometimes, when I’m talking on it, people can’t hear me. The SquareTrade rep is waiting on me to return the phone to him so he can refund the money I spent on it.

I purchased a vacuum then I purchased the Square Trade warranty. Biggest waste of money and time. They gave me the runaround telling me to get everyone else to cover it. Allstate sucks as a auto insurance company also. Dont give them your money. They wont wont do anything for you.

Called multiple times explaining inaccessibility to the information they requested and to have some other way provided to process my claim. They were adamant that the information which was not required to set up the account for coverage with them was required to process the claims. This has been the absolutely worst customer savvy group I have worked with and would not recommend anyone obtaining their services. Just for reference I got an updated phone through Sam's Club with SquareTrade as the phone coverage. The inaccessibility to agents was the start of the issue to then have their website not load and then interface finally with “customer service” to find that they are unwilling to assist me in my predicament.

We purchased a SquareTrade protection plan for my Note 9 phone. At the time, it was at Sam’s Club and I had gotten a good deal with getting 300 on a visa card to get the Note 9. When they told me that it was $99-protection, which is cheaper than AT&T would be if I were to do their monthly plan, I took it. However, I was misinformed on the aspect that the phone can get broken twice for two years, once every year. I didn't realize that I had to pay $139 on top of my $99, which still is cheaper. It was originally explained that it was $99 for two years. I was told that if your phone has any issues or breaks in those 2 years two times, you can get it replaced for free. Their rep were very nice though. It was a Sam’s Club associate who deals with the phones and the SquareTrade with it.

The microphone on my headset stopped working a little over a year after I bought it. I bought a SquareTrade warranty with it and so I filed a claim for it. SquareTrade's claim process was good, and though it took a little while, it was appropriate and within the timeframe. They offered to give me a portion of my refund because the unit was a year old, and then I expressed that I wanted the item again because I really like it. They ended up saying they can’t get the item for that cost, so they gave me a full refund. I will definitely use SquareTrade again.

I purchased a SquareTrade warranty at the store for a Roomba, an automatic vacuum. It does not charge in every occasion so I filed a claim and the process was very easy. They tried to replace the unit and SquareTrade contacted me to refund all the way to the store. Everything went great. I'm very satisfied with my experience. I just recommended it.

I bought TV from Costco and Square Trade warranty. Tv been working great but 3 1/2 weeks ago stop working so I made claim the send some parts and schedule repair company to come out and fix the tv. After repair TV works 2 days and again same issue. They send out some parts and scheduled another repair. This time only works few hours. Now it’s been 2 weeks and now they want to see some video clip of tv so I record a clip of tv showing it’s not working. So overall it wasn’t too bad. I know they have to follow their guidelines and stuff.

Everyone I dealt with was very professional. My claim was handled in a timely manner and was using my speaker again within a week or two. Very happy with their service and would definitely get another SquareTrade service agreement in the future.

I purchased a camera on Amazon. With my line of work, I thought that it would be best to insure the camera because I'm a home inspector and those cameras kinda go through the ringer. So we purchased SquareTrade through Amazon as part of the package that we got. We filed a claim when the camera stopped working and they took care of it. They did the right thing and resolved the issue like we expected. It went flawlessly. They did a great job.

I got a warranty because it is reliable. I can actually get help if I need it if something happens to the products. I purchased SquareTrade and I've filed a claim recently and so far, I’m not getting the results I needed. I’m having issues. They sent me a link on my shipping label to return the items and I was not able to download that. I submitted an email yesterday on that, and then they said to wait 24 hours, which I’m not discouraged. So far, their customer service is pretty good. I’ve filed claims before and everything was good. My past deals have gone quite smooth. This is the first time I ever had any issues, but this is nothing.

The company did reach out promptly and provided a refund for the phone as offered. We appreciated the offer and follow through that was given to us which is why the rating has changed; The reason for only being a 4 star is because the agent who prompted this review to begin with did not provide the service he should have. Thank you JR for reaching out to us and offering your assistance.

Worst Warranty Experience Ever!! Purchased an Uber Scoot 1600 watt scooter for my son at Walmart for $685 for scooter, $77 for Square Trade warranty and $60 tax. Total $822. Scooter developed electric issues. It would take off when the key was turned. Very dangerous situation. Contacted Square trade to get the item fixed under the warranty. After many calls and several supervisors I finally got my repair approved. Now comes the funny part. When I asked where I should bring it for repair they said, "Sir we don't provide that information. You will have to find a repair shop on your own." Wow I did not expect that response but as my only option I started calling repair shops in my area Southern California with very little luck.

We submitted a claim with SquareTrade when the monitor of our baby monitor where the video is displayed broke. The process was very easy and they gave a $50 refund. I purchased it for like 68. It didn't cover the whole original monitor but it did help out.

This was the worst experience that I have ever had with an insurance company. It has been a month and it is still not resolved. I knew that the phone was unfixable and yet I was made to take it to a repair shop. They charged me $152. The phone still did not work. Squaretrade then charged me $149 to open a new claim for the phone since it was unfixable. They then sent me a phone that was not comparable with my phone company. They would not send me another phone until they received this phone back. I mailed it the same day.

When I purchased items at Walmart, I also purchased the SquareTrade insurance. The vacuum I purchased stopped working. When you use it, it would dump all the trash back down. I tried to file a claim online, but the manufacturer's name was not listed and I was unable to file the claim so I called, which was easier for me. SquareTrade was very helpful and gave me money to buy another one. I really like them a lot. I have a lot of items that I bought from QVC that have SquareTrade that don’t even need it, but I always recommend it.

I was claiming the Stylo 4 but SquareTrade didn't have it as an option at that time. They didn't have it in stock. The rep told me what phone options they had. They gave me a Rebel and the Samsung Galaxy J7, and I said I'll choose that one. However, I have to have my phone for work purposes so I cannot take my phone, mail it to them and then wait for them to mail mine because then I'd be out my phone for weeks. They said they would see what they could do. The rep said that they would send the Samsung J7 to me with the print and label and he said once I got that, I should just put my phone back in that box with the print and label and mail it back. I said I could do that but almost a month has gone by and I still haven't received my phone.

I have a SquareTrade plan for my iPhone, with which I had a couple of issues. One time, I had to send it back, and they just told me where to go to get it repaired. The person I spoke with was very pleasant, and then, the process took a couple of days.

I was able to locate the information that I needed online. This allowed me to describe the issue and request where to go from there. They indicated that a replacement would be issued and gave me a choice of options for that replacement. I got a gift certificate for Staples as that was where the original was purchased. I was able to print, go to Staples, purchase and have the new printer the same day. Square Trade is definitely the way to protect your purchases.

Baby monitors never last, so you always need extended warranty on them. I have a SquareTrade policy and filing my claim went really easily. One phone call and it was taken care of.

I did not like the SquareTrade operators when they would tell me one thing and then they would tell me another and they would tell me that I was going to get a Walmart gift card $77.29 on November 26th 2019 on the mail and I was going to get $12.69 on a check through the mail. I have not received neither of them!!?? I have the recording Nov 26th 2019 of the operator where she told me I was going to receive a Walmart gift card $77.29? through the mail to my address. I still have not received anything. She? told me she was going to send me a email to confirm it and she never did send me no email?

Received status emails throughout process. Received reply to my claim immediately. Received check in mail promptly for full purchase price. Great service for providing purchase coverage! Would definitely use this service again. Good.

The first time I sent my headphones in, SquareTrade reported that they had fixed and tested the headphones and all worked good. However, after the first use they stopped working again. When I recontacted SquareTrade, they were Johnny on the spot and in fact decided not to fix them again, so they sent me a check for the cost I paid for the headphones. Pretty darn happy!!!

My daughter filed a claim for a broken screen on her iPhone. Square Trade said to upload the invoice from having it fixed and they would mail a check directly to us. I received the check in less than a week. It was easy and quick!!!

My husband and I purchased a Samsung Curved TV at Costco with a warranty from SquareTrade. Now the TV has plastics that are peeling at the bottom and the top of the TV is lifting, I assume due to the make (curved). I filed a claim with Square Trade and they are claiming it's due to physical damage. My husband has treated this TV like the ring from Lord of the Rings, his precious. I told them the tv is not damaged, nothing is broken. The TV is just coming apart which it shouldn't. I don't think it's normal for this TV to come apart like it's doing. I bought a warranty for when the TV is not operating as it should. They said they only cover mechanical and electrical issues. The parts on this TV is coming apart and I assume causing the discoloration. This is a mechanical issue, the parts of the TV is creating a malfunction and the TV is not operating as it should and the parts are not operating as they should.

I did a claim with SquareTrade for a power washer that was not working correctly. My husband said it was shooting out the way it is not supposed to. Filing the claim was a very easy process once I realized that I did not need the receipt, because I had been looking for the receipt and I could not find it. Once I had to go to Sam’s, where we bought the power washer, I went to their customer service and they told me they could look it up for me. They were very helpful and they gave me the information from the receipt.

I purchased a Hoverboard at Walmart Oct 17 the for my grandson's bday. Long story short. He charges the battery by turning off then plugging in for 8-10 hours. Rides it maybe 15 min and dead battery. This hoverboard has never been outside. I have the 2 yr. Protection plan and Swagtron said my plan was expired! But it's 2 yr. So they are sending me back to you guys. Walmart said it's only covered 30 days so I can't return it. Swagtron sent me a 20$ shipping label plus I have to pay for the part and labor. This is bull. Why did I buy this plan. Now my grandson has a 100$ gift he can't use and I can't do anything about it. But I am gonna call.

Expected to get a lot of hassle, have to answer a bunch of questions, send photos, give lengthy explanation of the issue. Took less than 5 minutes and they were satisfied and sent a check for the price of the chain saw. Wish they could have replaced the saw but with the check they sent I can buy one.

Although there were some issues in submitting my warranty claim, it was certainly not due to the young man who assisted me over the phone. The website submission service was useless (hence 4-star rating) since they basically dismissed my claim as "just update your phone's software" even though it was a mechanical issue. The one other complaint is that their list of local repair places is grossly out of date. They provided two companies which were both long gone. Fortunately, they had no problem reimbursing me when I used an altogether different repair shop. All in all, my experience was positive and the cost of repair cost was reimbursed in less than a week.

I'm so pleased with my experience. I purchased an Ipad from Walmart, and it fell off my kitchen counter. I was so upset. I went online to see about getting it repaired through warranty. I process was so smooth. I will always purchase a warranty. Thanks.

I purchased a TCL 55" TV from Walmart in February 2019. In December it just quit working. After an hour on the phone with TCL, it was determined that we had "exhausted all troubleshooting fixes". I then contacted Square Trade regarding getting a refund. They offered to replace the TV, but because it would take up to 10 days to ship it to me, I opted to take a refund. As of today the refund check has not arrived, but I did not expect it for at least another week or two. The representative was helpful and empathetic, and took care of my claim right away.

They replaced the speakers on the headsets, but it was a mic that was giving the problem. So, I had to open up another claim and I sent it back two days ago. It was pretty quick and easy. Even the second time around, there was no hassle. The two gentlemen that I spoke to were both very professional, and they helped me out.

I am very grateful for how quick and easy the repairs were on our device. I was able to get it back out in production with no trouble. The screen had been damaged and remained dark no matter what we tried but after sending it in the device was returned good as new. Highly recommend if you need a quick and reliable warranty service.

I have purchased Square Trade agreements for every tv and major item that I have purchased from Costco. I have dead pixels on my television that has gone from a straight line to a larger oddly shaped line and after jumping through all the hoops with pictures, dealing with costco, talking to Samsung and finally to square trade they determined that it is damage and signed their determination with "the square trade team". Convenient way to keep you in the system trying to work your way to the person who will actually make the decision. I'm not done getting this resolved but it is frustrating and I am pretty sure they are like many insurance companies that operate this way, 1st request deny and play the odds that many people will just accept the denial and quit. I understand but it lacks integrity.

A member of SquareTrade's resolution team contacted me and apologized for the response got from their representatives who didn't seem to understand my complaint. The resolution team rep offered to pay the full amount to replace my printer with a similar printer because the first rep I spoke with had told they would do so. Based on this generous offer, I have updated my review to 3 stars. I would have given a better rating but it took quite a bit of effort to get what I believe is a satisfactory resolution.

SquareTrade helped me with everything. I purchased the warranty for a smart TV and filed a claim when the picture wouldn't show. I could only hear the volume, and just had a glare on it. The rep was awesome, and they refunded me.

I bought a cell phone at end of this January. I bought from Amazon a year warranty. Cost me $52 to get warranty. I was on phone 4 times trying to get this authenticated once they had all information, I was told there is a $49 processing fee to send it there and back. Is that not why there is warranties so you don't have worry about cost. With addition they always sent me a box and had shipping label. Even a shipping label would do. I knew Apple would repair it for $40. So I said let me get other tech places. $30 to $35 was someone else's price. And I get it fixed right in the store. Wow that is even better. So I was ripped off for this warranty.

Thanks for all your help. The computer seems to be working fine so far. It hasn't shut off in the middle of using it yet. The turn-around time was great. The support staff over the phone were very helpful and supportive.

Treadmill. Called in for a claim had a very speedy outcome. Didn't replace my item but a check was sent quickly to compensate for the item. Emails was sent to inform me that my submission was accepted and the check was on the way.. Once the check was mailed they informed me of that as well.

When I purchased the Samsung SportGear S2 watch, I thought of purchasing insurance from SquareTrade because it was a good price compared to the watch's. I never thought that Samsung would be such a BAD and Uninspiring company with absolutely worthless customer service and a company that does not honor its own coverage! After 6 months of use, the battery died within 6 to 8 hours of charging! It was lasting for about 2 and 1/2 days prior. I called Samsung and their customer service decided that they do not honor the watch's warranty because I purchased it from a legitimate company on eBay!

I bought an Epic Learning Tab for 114 dollars and put a two year protection plan on it to be on the safe side. I have a two-year old son and you never know with kids. And I know that electronics backfire and have issues themselves. When things started glitching out in the tab, I called the retailer and they said there was no guarantee that they would help me out. Then there was a woman I spoke to who was so helpful and told me SquareTrade should be able to do it. I got the email of the label to print off but my problem is that the battery of the tab is so swollen. In the email, it says not to send anything if the battery is swollen and I don’t wanna get hurt sending it out, and I don’t want someone else opening the package and getting hurt themselves.

I had issues with some chairs I purchased. I called up, the process was easy and before I knew it a refund was issued back to me in the form of an e gift certificate. Love Square Trade, I always get their warranty for big purchases, electronic. Great company stand by their word, no hassle, no stress.

Did not have any problems. Chair was wonderful, but thin plastic covering on arms peeled first followed by the head rest. The mechanics of the chair work beautiful. I will restore it because there is plenty of life left in the chair.

I had two tablets that had cracked screens, thanks to my grandchildren, and thankfully I bought the Square Trade warranty on both of them. The process of calling in and then getting return shipping info was efficient and easy to understand. They were returned in a timely manner in good condition.

My earbuds was not working and the volume was very low on the right side so I sent it back so they can fix the problem. The process of the shipping back was very helpful with the email. The paid shipping also help when I have to ship back the items that have to be fixed. I like that they keep an open communication with me so I know what is going on with my item. Very helpful, Thank you.

Received a FedEx shipping label, dropped off my phone at a FedEx store nearby. Received the phone back the next day I think. It was repaired and the service was very fast and painless when I sent the phone to Square Trade for repair. Thanks!

My phone battery would not hold a charge at all. I called SquareTrade and told them of my issue and they said no problem. BOOM! within 24 hours I received a whole new phone. VERY fast service. Thank you SquareTrade!

Replacement of a cellphone. The entire ordeal was smooth and easy. I had no problems with my transaction. My phone was sent to me without delay and clear and complete instructions for sending my damaged phone to Square Trade. I am happy with the experience.

My experience was definitely 5 ⭐️. I was able to get A customer service representative quickly. The representative listen to what happened and I think repeated it back making sure she heard it correctly. The response was a easy fix for the representative and the information was given to me.

Everything with SquareTrade went really well. I got the other phone and I mailed the old one back. It was really easy.

Fillng a claim. This was a great experience once I got a telephone agent. I would have given it 5 stars if it weren't for frustration of trying online. If online was my only experience I would have given it 0 stars. The chat people gave wrong answers in their attempt to help. I will always purchase this for my cell phone, but never contact them online.

Daughter’s headphones stopped working. Called Square Trade. Easy process. I Just needed model number and when I purchased the product at Office Depot - opted for refund instead of them sending me a new unit or repairing it. Check came in the mail a few days later. I would recommend getting Square Trade extended warranty again for electronics.

When my two year old Canon printer died, I was hoping to get a replacement, however I received a refund of the sale price I had paid. Since the printer is not currently being offered at that good sale price, a replacement would have cost considerably more and I suspect that is why it could not be replaced under this coverage. Better than nothing!

My claim was handled in a professional manner and a successful outcome was reached. Because my unit was unrepairable it would have been nice to receive a few accessories back. IE: CHARGER AND ANTENNA Neck loop. All in all it was a hassle free experience. I would purchase Square Trade again.

Neato robotic vacuum. Outstanding repair job. It took care of two problems and the vacuum now works better than it has for a couple of years. With our prior claim, the vacuum did not connect when it went back to the charger base. Now it connects! With this claim, the vacuum would not charge the battery and was not working. It works now and charges the battery properly. Thank you....

I submitted a claim for a broken case on my laptop. My computer is essential for my job. I had a backup but it was inferior. That said, SquareTrade processed my claim within a day and I had the computer back with a new case within a week. The only inconvenience was having to ship the computer to them.

I had a great experience with Square Trade handling my accidental computer drop from my lap to the floor -- oops! The screen was only half visible after the accident and thanks to the quick and efficient handling of Square Trade -- I was back up & running within 2 weeks time. The shipping was very well packaged and fast both ways.

I had an accident in which I spilled water in my laptop. I am very satisfied with my laptop and how quickly it was fixed. It was hassle free and all the shipping materials were delivered. I will buy Square Trade on my future devices for sure.

Very user friendly to refund for a broken phone. Fill out the questionnaire, apply appropriate circumstances and almost immediate resolution to getting a refund. Mailing was easy and I love ecards as it comes directly to my email and all I have to do is show the cashier the barcode.