Allstate Protection Plans Reviews

It was a great experience with the customer service. They are helpful. I got my money back from Square Trade. From now on I’ll buy any product with the Square trade warranty so I don’t have to worry about the bad product anymore.

We had a dehumidifier that started leaking. We filed a simple claim form and were approved for a refund in minutes. We received the refund within a few days. Great experience and I would highly recommend Square Trade to everyone.

During the first 3 calls to Square Trade to address my problem of intermittent loss of TV picture I found to be pleasant, people really wanting to solve the problem. However my 4th call was very frustrating when told that nothing was wrong with my TV....issue was caused by an outside source & my Samsung TV did not have a screensaver screen....even though I have a video of it. I understand that an intermittent problem is hard to diagnose, especially over the phone, but to be told there is no problem is very frustrating and makes me really question the value of this service agreement.

Printer wouldn't print. Using online claim system was surprisingly easy and quick. (It is sometimes very difficult to understand some of the overseas customer service people on the phone that are hired by companies.) We were satisfied with the reimbursement amount for the value of the printer.

I submitted one claim initially but the rep advised I needed additional proof of purchase which I did not have since my purchase was made online. I then called to speak with a rep to confirm what exactly I needed to file the claim. I was advised what I had was sufficient so I submitted a new claim online. I uploaded the necessary documentation and my claim was quickly approved. Overall I am pleased with the service.

Outstanding through all phases. Certainly a WOW factor when compared to most services provided in today's time. Someone at the top is paying attention and has established a World Class Culture, and that is NOT EASY. I would STRONGLY recommend this company to anyone and in the future when this program is presented to me during any purchase, I would definitely use and pay for the services.

Claim for computer. Very good experience. I was happy with what you did. Everyone was so nice and helpful. I would recommend Square to anyone I talk to. It is good to know people that will do what they say is their policy and do what is right for their customers.

My exercise bike broken by normally using at warranty time and I don't know how to fix it, so the only thing I can do is file a claim and request a technician support, after I file claim that offer me 3 choices are the refund, local repair and replacement, then I select refund and I don't need return broken machine and buy another bike. Is a good deal for myself.

When my laptop case broke from normal use, I filed a claim with Square Trade and got reimbursed very quickly. Everyone I talked to or chatted with was very nice and eager to get my claim to resolution as soon as possible. The downside: I'd hoped to file a claim online, but ran into glitches on the website. I chatted with their online support a couple times and they did all the fixes they could on their end, but I ended up needing to call to place my claim. The upside: My claim call had no wait time and I didn't have to jump through a bunch of hoops. I received a check in the mail <1 week later.

An office chair I purchased from Staples broke. Thank God I purchased the 3 year warranty on the chair from Square Trade warranty. Since the chair could not be repaired, Square Trade has refunded me the purchase price of the chair.

Problem with laptop. Great experience! The tech was very knowledgeable and easy to understand. He walked me through a few steps that resulted in correcting the problem. The tech was very nice, patient and determined to find a solution. I’m happy I was able to get help in single call.

My grandson's iPhone wired earphones quit working and I needed to replace them. I started with a phone call and they kindly referred me to the chat format. Everyone from the chat line to the phone calls were pleasant. The chat reps were very understanding and patient with me. GREAT customer service.

By far, SquareTrade customer service is the best I've ever dealt with. My claim was completed in one day. It was easy, fast and I was able to buy a new printer immediately. I would recommend Square Trade to anyone needing a warranty.

I absolutely recommend this service to anyone who is making a purchase and can afford the extra few bucks. I’ve obtained numerous warranties but have only ever needed to utilize 2. One was with an item insured by Square Trade. Within the same day (8 hours) I was given clear instructions, completed them, was then cleared and approved seamlessly. As long as you can follow simple instructions and have the few extra bucks at purchase, be confident and let SquareTrade give you peace of mind. Thank you guys!

The first part of my experience was awful. First, Bose didn't even notify me that my insurance was with SquareTrade when I purchased their warranty. When I tried to file a claim on your website, which isn't great, it wouldn't let me file nor edit the claim. It just kept telling me to call squaretrade, which I did, they told me to file it on the website and gave me directions for someone who's account wasn't messed up. They said if I had trouble to use live chat. The live chat person had no idea what they were doing and told me to call back. I called and they told me all I had to do was to follow a link they were going to send me in an email. The "button" that said "continue your claim" wasn't even embedded with a link. And no, I wasn't on mobile.

I had some electronic devices in the past but I thought that there was an extra plan that I could put on my Fitbit Ionic. So that's why I purchased the SquareTrade protection plan and after my claim with them, I was like, "Wow. I wanna do this again in the future." If I have an electronic device and have an opportunity to get SquareTrade on it, I'n gonna definitely do it.

I usually NEVER get extended warranties, but when we had to buy washer, dryer, and refrigerator after moving into a new house from Costco, I figured it'd be a good idea, especially since the price for the warranties was modest. As our luck would have it, our Samsung fridge was problematic from day 1 and we had ice maker and general cooling problems. After the 2 year mfr warranty ran out, we contacted SquareTrade for our cooling issues and ice maker issues many times. They were always cordial, professional and worked hard until the problems were resolved. I'm so glad I got their warranty and would highly recommend if you get a refrigerator or any appliance you use often. Unfortunately as they say, "They don't make things like they used to" is very true, and I definitely am very glad we invested in our Square Trade warranty.

It was a great experience on the phone, not so much online. The man on the phone was very nice, helpful and patient. I will do business again after talking to him. I’m happy with the process of the claim.

Pool Vacuum. I had a hard time using the online process. It was unable to pull up my information. But once I got a customer service agent on the phone, he immediately helped me with my claim and made the whole process effortless. Since my equipment was damaged, he offered a refund rather than me trying to find a repair place or sending it back.

I highly recommend SquareTrade as a first consideration. I have never had a bad experience with SquareTrade. This is not true of Walmart Product Care. I have had such a poor experience with them I now try to buy only from Amazon, the best.

For having to make a claim, this was the best experience ever! From beginning the claim online, to the Customer Service Representative (James), and to the prompt replacement of our TV, we agreed that we would always get the Warranty. Although having a product quit working isn't desirable, this was completely the most pleasant experience for a claim ever. Thank you.

Very easy to make a claim, fast shipping and returns and very friendly and knowledgeable customer service online. Will definitely recommend to everyone that need coverage on their belongings. I have it for my daughter's tablet. Best decision I ever made.

I ordered these warranties for a business we operate. I ordered them at the same time I ordered four new machines through Amazon. One of them won't start and I called to claim the warranty. After two hours of jumping through hoops and multiple phone calls to SquareTrade and Amazon to collect all the information. They informed me they don't do warranties for businesses and they would refund me the cost of the warranty. When ordering they did not display for personal use only. The lady on the phone didn't care and was nonchalant about this issue. Customer service is terrible and I would not recommend SquareTrade. It really feels like they ripped me off.

I love my iPod. Unfortunately, Apple doesn't reciprocate and stopped making them. Due to supply and demand, iPods today are pricey, and all are pre-owned. I got the SquareTrade warranty, not really sure if it would prove worthwhile given Apple has washed its hands clean of iPods. I've had my iPod repaired twice since I bought it. Each time was hassle-free with SquareTrade's easy-to-use warranty claim system online.

Our TV was having screen problems, SquareTrade approved a replacement right away, and offered a replacement, that was not even close to what we have. I requested a manual review and they agreed and offered a newer version of my same TV. I agreed with this replacement, and they said I would have it in 7 to 10 day. I actually had it in 3 or 4 days, great service! New TV is great. Just remember you don't have to take their first offer.

Start to finish took several hours over 7 days, the folks that answered the phone and kept directing me back to the on-line application were All very friendly and tried to be helpful. Unfortunately we live in a semi-rural area and the one repair store was no longer available. Once that was determined I had a phone in two days. Unfortunately it wasn't before my bf left for a two week trip out of state and Really needed that phone!

It was easy to connect with Square Trade reps by phone. Email requests by SquareTrade were clear and I could quickly respond. No time was wasted coming to a satisfactory solution of claim. The replacement tv arrived speedily. This was the first time I ever took out policy on a tv. I would highly recommend Square Trade through Costco.

On Saturday afternoon, as I was going to my car, I inadvertently dropped my phone face down in the driveway, which cause the screen to be cracked, and I couldn't operate my phone properly. I called ** and they in turn gave me the information to have my phone repaired. The only setback, was I didn't have a backup phone in order to stay in touch with the medical facility that my husband is in. Other than that I was satisfied with the service I received.

I reset my tv for an Amazon update( needed to delete apps); the screen stayed on chose a language. I could not get the Amazon fire remote to allow me to chose a language. Amazon's techs tried to walk me through a few options that ended up not working. I called Square trade. Square trade went further than Amazon's techs, by eventually getting a Toshiba rep on the phone to resolve the issue. Great job! 11 on a scale of 1 to 10.

The speed and quality of the service were better than I expected. I will always consider this coverage in the future. That was my review of my claim processed for an office chair purchased via Staples.

I was really upset, couldnt get into my account. I finally called, not easy, one call and an amazing young man helped me fix MY error, without making feel stupid, then in 5 minutes fixed everything else, 3 claims done and woosh-3 cks in the mail. Cant thank him enough. I wish everyone else's customer service was that great...The world would be a happier place. I invited him to come help me fix my daughter's lunch...lol, he's half a country away....I told him, "Sorry - cant take you to lunch now...." GREAT YOUNG MAN, A PLEASURE TO BE A CUSTOMER!!!!

My experience was handled in a very professional manner. My laptop problem was taken care of within a very timely and respectful fashion and everyone was extremely polite. Thanks for your time and energy put into my problem. You made my experience pleasant.

I called in and was told to do it online. I got online and filled out the form. It took a matter of minutes. It was reviewed. I checked back little while later and had another question to answer and it was complete. I got the check in the mail a few days later. Very easy. I would definitely recommend getting Square Trade. Well worth it.

The experience with SquareTrade went very well. The only complaint that I would have is that the shipment for our new TV took way too long. It was 10 business days and the trucking company that was used only delivers to our area once a week.

This add-on is one of those products you would hope to never use. However, when our Autoprinter broke down and needed repaired, we are thankful for this product. Not only was the response quick, the process was painless. Communication was clear, concise and thorough.

A number of years ago, we purchased a 50" Samsung T.V from Amazon. When purchasing the amount was retail for $1,000 plus. We choose to buy a five-year plan from Square Trade. This is the fourth plan on Amazon. In December we contacted Square Trade regarding TV. After many calls and clarification, we shipped the end of February 2020 to the TV repair location in Buffalo, N.Y. Everything the POS said happened and we have our TV back working well.

I bought a Samsung 65"TV on July 2016 from Costco with ST extended warranty. Last November the TV started showing a vertical line first followed by 2 horizontal lines and a dot on the screen. Filed a claim in Nov. Asked for receipt, photos etc sent everything. They said would discuss with Costco and call back and never did. Later when I called again, Oh, it's been 60 days have to file a new claim!! Did it again. Sent the pictures again. Now they refused my claim stating that the lines were created by an "Accident". I was telling them there was no accident, the TV was mounted on the wall for the past 4 years, not moved, not transferred, same location and no accidents. But they state that it was accident and that was determined by their TV department.

Office Chair Claim. We were very pleased with the responses and responsiveness by Square Trade. The claim process was concise and reasonable. We received our check for the full amount of the purchase. It was a very good value for the purchase of the plan and the result.

I always have a great experience with SquareTrade. The ease of service and speed of claim processing is the reason I will continue to use this service. I have policies on all my electronics. Keep up the good work.

Best place to have repair work done. They have so much knowledge when it comes to repair work. The associates on the phone are great. They are all very kind, respectful, and very helpful. I have never once experience a bad call.

I have faulty battery problem with my FitBit HR. I’m supposed to send back my FitBit to get $30 back. $30 doesn’t cover the cost of another reconditioned FitBit. Shipping is $7.50 with USPS. I will need to pay $4 more for another refurbished FitBit and another $6 for new policy. It was a bad deal for me because I will be out $16.50 from the $30 I get back.

SquareTrade rep took charge and refunded 80% of purchase price and solved the problem! His quick and efficient work was just what the Dr. Ordered. Until this incident I was unaware that there was such a "Back up" insurance plan available to protect my purchases that were not properly represented and/or defective!

Was fast, easy, and painless. No hassle. Earbuds wouldn't synch. Tried 3 pairs. They would work for a few months then break. Original warranty by the manufacturer drove me craze. Square Trade made all the pain go away. Would definitely use them again and tell my friends to use them.

I have dealt with Square Trade years ago and would have never imagined that this experience would be so nice. I have a completely different mindset for Square Trade now. Really like the service! I would definitely purchase another warranty associated with Square Trade on other products I will purchase. Thank You Square Trade for such a 100 percent improvement in your service.

TV was replaced through Square Trade. Old one stopped working overnight. New one is nice and works well but I am thinking more people might be happier with a voucher instead of picking a TV from a limited choice of TVs.

I never wanted to buy insurance, especially the extended ones, for products because I had very unpleasant experience with other insurance programs before. It was my first time to extend the insurance because it was offered via Amazon, which I trust. When the product that I purchased stopped working after 1 and half year, I contacted SquareTrade. I was pleasantly surprised how straightforward and no-nonsense the SquareTrade was. They looked into the claim and resolved the issue very quickly. The representatives were very courteous and patient. I am very thankful that I bought the extended service warranty with SqureTrade.

The claim was done totally online and it was settled online just after I filed the claim. I have had many insured items by Square Trade in the past and never had any reason for a claim. This company surpassed my expectations in processing claims. Thanks for all your help and I plan on staying with you.

I wanted to Thank Square Trade for their professionalism and promptness for my issue, My TV had some issues and when I went through their little testing process over the phone it was determined that I did need a Technician. When the Tech got to my home and we plugged the TV back in Low and behold the darn thing was working perfectly, My Technician was very patient and waited for 30 minutes to see if it would act up. It didn't but I was happy that I was covered.

Warranty on Ash Vacuum. Would have liked my entire amount of money, but settled for $9 short of the total because of the hassle involved in shipping the item back and waiting for the new item. Other than that, I had no problems with the process. USA needs to stop sourcing out its work to other countries - the individual I dealt with was hard to understand which took up some time repeating statements.

Service was great and response was fast. I received the replacement check within a few days. I have used SquareTrade several times through Amazon and I have always been very happy with the service. A dollar or two to get peace of mind on my purchases - it's a no-brainer; SquareTrade is great.

The ultimate result was acceptable: you gave me my money back because you weren't able to get my protected device fixed. You didn't seem willing to try to get it replaced. I asked for the process to be done via chat or email - so I would have a paper trail because I am disabled, and do NOT function well under pressure - AND YOU SAID IT HAD TO BE DONE BY PHONE. Very stressful.

I was surprised on how easy the process was. It only took me less than five minutes to complete my claim online. Completed my claim and line and received my check a few days later. Great customer service would purchase this insurance again. The cost of this insurance policy was very reasonable.

I did an online purchase and immediately bought the SquareTrade protection plan as well. I made my claim when my device was dismantling by itself and it was like whenever I assembled it, it would fall off and it was too annoying. Sometimes, my kid would run around and I used to get scared that it would fall on her. It was not standing sturdily. The claims process went really well. They understood my concern and they replied really very fast. They took five days for the evaluation then immediately, they found a resolution. They gave me a reimbursement with the Amazon gift card. It was too quick. SquareTrade is a good protection plan which we can buy for future products. I have seen many other protection plans but it’s like though they understand, they’ll pretend that they did not. SquareTrade's protection plan understood my concern.

The payment for my ninja replacement was prompt. As the base was the only piece damaged payment was appropriate and allowed me to purchase a new base along with purchasing a new square trade warranty for the base. I'm a very satisfied customer.

Happy with the service. Couldn't have gone any better. Way glad to have been helped in a timely manner and got my e card on time. Now just waiting for a good price for a new speaker. Thank you for a wonderful service.

I had purchased a keyboard for my grandson last August and it failed to work in January. I called SquareTrade about it as I had purchased a 3-year service agreement. I had no problem at all in getting a refund for the item, which I was very happy about.

Clock mechanism on Rosecliff clock from Wayfair. Amazing service! It took less than 2 weeks. I accidentally knocked it off the wall while cleaning it. It got hung up on the hutch and damaged the arms. I sent it out February 18/20 and it arrived back on February 28/20. I’ve never gotten the insurance before, but am truly happy I did.

I submitted a claim to SquareTrade for my external hard drive. It just corrupted because it was old. I did it all online and it was easy. They reimbursed me for it. I like that SquareTrade was affordable, and then it helped out in the end in getting a new hard drive.

Very good experience. Claim was accepted right away. Waiting for return of the item to be repaired. Used SquareTrade in the past and always happy with the results. Would definitely recommend to family and friends. Thanks for taking care of the problem.

When my smart phone, Galaxy S9, needed to be replaced due to due to moisture was detected, I contacted Square Trade since I had coverage with them. The process was very easy. The Square Trade representative was very courteous and professional. I received my replacement phone in a couple of days. I was completely satisfied with results of my experience with Square Trade.

TV went dark with no picture first. Then when testing with Square Trade Tech, no sound and no picture. Nothing! This was our main TV in our front room. We have several smaller versions in the bedrooms which work perfectly.

The technician arrived 10 minutes after the 8-12 time window. He did not call to let me know that he was going to be late. He also left 1 screw out as I found out after he left. But overall, he did fixed the issue and i am satisfied with the result.

We had just passed the two year mark (literally by only a week or two) on our dishwasher and had purchased the extra three year warranty from Square Trade. They could not fix it and sent us the amount we paid in full! Amazing service. Thankful we had the extra warranty. We will buy it on our next one.

When my expensive Ninja Coffee Bar died shortly after my 1 year warranty expired, I contacted SquareTrade. In a matter of minutes the process of filing claim was initiated and resolved. I was very pleased with the user friendly online process and the quick resolution. It was worth the extra money to have protection on my coffee maker! Thank you!

Broken Xbox headset. I was able to get credit towards a new headset from Walmart. The process for filing a claim was easy and quick. I was glad I purchased the plan. I will do it again. Squaretrade was easy to use from a mobile device.

Less than a week!!! Wow greatly appreciated. This makes twice now that my son's tablet has been replaced. No questions asked. Just send it in I was told,. Bam a few days and my son's Fire 7 was delivered.. Highly recommend SquareTrade..

Bought through Amazon and it was a great value. All items repaired in a fairly timely manner and good follow-up/ communication along the process. Tech support was good and knowledgeable about the product and the process. I would recommend this service based on my experience.

Very helpful from start of claim to finish. Taking time to explain the procedure for filing the claim, providing the email address to which I needed to start my claim process. I then received the emailed shipping label and shipped of the defective product. I received prompt and courteous service.

Machine is not making ice. Contacted company after talking to you. You did not help or follow up with claim. Company told me to fix it myself, which I can probably do but should not have to. That is why I have TWO warranties!!!

My telephone was dropped in the water. At first, SquareTrade said that the claim was okay and they sent me a phone. Then about 10 days later, they denied it. So, I had to end up paying for the telephone that they had sent. But the buttons on the old phone was worn and I did have to get another one, so that was okay.

The team at SquareTrade did an awesome job with letting me know what I was missing in my original claim and we got the issue resolved right away. My check was in the mail within a week and I had no further issues.

While we were trying to put the TV up on the wall, we didn’t screw it in right to the mount so it fell. It was a Smart TV that we purchased from Walmart. We called SquareTrade to see if the warranty would cover that, but it didn’t. Their representatives were very friendly and helpful. They provided all the information that I really needed and they were very sympathetic as well. They understood that stuff happens, but it was out of their jurisdiction. So, they just said that they would refund us the warranty, which I didn't even think was possible. Then I had to think about it if I'd want the whole warranty back to make sure and they were fine with that. But it took less than 30 minutes. There was no time wasted. It was really great that they offered that refund. If I would get a warranty again, I’d make sure to get a SquareTrade.

I purchased two warranties, one for the TV and another for my Samsung Galaxy S9. I sent a claim for the Samsung unit, and at first they said Sam’s Club canceled my SquareTrade warranty. I didn't have a warranty on the phone, although I have paid for some warranty. Then, SquareTrade said that I had one and then said that I did not have one. Sam's Club had to reinstate it, and once it got reinstated and situated, the guy that I talked to was helpful and he could do anything that needed to be done. After we got it taken care of, everything was fine.

So I purchased AirPods in Walmart along with a Square Trade warranty. So when the AirPods malfunctioned I sent them in. And I got an email from square trade saying the item is unrepairable. And I hit a Walmart gift card back. They couldn't even provide a replacement! And the gift card only had $144 on it while I paid $160 including the stupid square trade insurance that couldn't even provide a replacement. I'm disappointed to say the least. Now they want me to go purchase new AirPods+pay for insurance that don't even work???? Worst experience ever.

I followed the guidelines for my claim, they were easy and quick. My refund was approved for the ink issues on the spot. Very happy & had my check within 3 days. Thank You, I will consider Square Trade on my next printer.

I love working with SquareTrade. They are easy to work with, easy to submit information and easy to complete the claim. I have had many policies with them for TVs to Fitness Trackers. All claims have been satisfactory completed.

Replaced phone. Everyone was professional, friendly, and just helpful to me in a timely manner. Thank you all for being there for me in my time of need. You are appreciated. My phone had a dark screen, I couldn't see anything. Thank you!

Laptop. Would be nice if every company handled any issues the way SquareTrade does. Awesome experience, I did not expect. The employee was so helpful I couldn't believe the length she went through to help. I would definitely recommend to anyone. And not hesitate to but this extra warranty on any product we can.

Great experience having my 4-year-old TV beyond repair and being replaced with a brand new one. Would wholeheartedly recommend this type of insurance to anyone buying a new 'pricey' large screen tv, even the replacement is a decent value one.

My problem was solved. My shredder no good and I was paid to replace it. Thank you so much. It’s always good to always have some type of warranty on your products Square Trade is the best warranty to get To protect your product.

My TCL TV had issues for the past six (6) months, and I had contacted them several times. Even they admitted they could not resolve the problem and suggested I file a claim. I contacted SquareTrade and after trying to solve the problem to no avail. Upon verification of the issue and it could not be fixed reasonably, I was told to submit the claim. I did and it was taken care of immediately (fast). Would gladly recommend to a friend.

Broken screen was not worth repairing, they offered about 80% on the dollar and I had the check in days so I bought a new phone and the Square Trade insurance again. The claim process was simple. I definitely recommend insurance for smartphones.

My TV crapped out after 14 months. The factory warranty had expired but my SquareTrade warranty was great!! Sent me $300 in less than a week!! Bought a new TV and another SquareTrade warranty with it! Will definitely recommend SquareTrade to anyone who has the option!!!

Trying to file a claim online was unsuccessful. I tried two times. After 4 phone calls, I was able to tell the customer service representative that we purchased a gaming chair at Staples on 9/24/18 for $99.99. We also purchased the 3 year furniture warranty for $9.99. I emailed a copy of the receipt and they located my warranty. I then stated that the wheel broke off the chair and the fabric is peeling off the seat and arm.

I purchased a UV5R Handheld Transceiver. The unit was working fine then failed. I called SquareTrade and was immediately relieved to hear that my claim on the unit was accepted and being processed. I was very happy and would recommend SquareTrade to anyone. The service is fast and pleasant. Thanks ST... Bill.

At first, I really didn't want to go to a store and have the phone repaired. I had to wait until the store order the parts in. However, once the part was in I was able to have the repair done in less than a hour. The customer service was excellent and I would recommended them to a friend.

It was a great experience. The person I talked to was very friendly and it was a very quick claim process, just a few questions. I definitely recommend this warranty program to anyone, definitely when you are buying unbranded products.

This was a very frustrating experience. We have a chair that broke. The handle will not allow the chair to go up and down. I called Square Trade to put in a claim. After numerous phone calls, as the people taking the claim, did not understand, the phone number for the manufacturer was in another country. Two weeks, and many phone calls later, they finally agreed to have a service person come out and fix the chair. Asked for a picture. We provided that. Within a two days, they told us they cannot fix the chair and will be issuing a refund. The frustration was getting the proper information for the assistance with our claim. Fortunately, when Customer Service finally understood, the manufacturer could not accommodate us, we went forward. Thank you. We got a refund, and bought another chair, the same, and donated the broken one. Hope this helps, please train customer service better.

I paid for a larger plan but because of my phone's age. I didn't get what I paid but it was enough to help buy another phone. Also, it helps if you know how to take screenshots of your original receipt which you must save to show them to make a claim. I cropped the screenshot receipt and uploaded it to the website to make my claim. If you have no computer skills this might be harder for you to do.

The online claim form and the website were very user-friendly. The claim approval was fast and friendly service. Takes a lot of stress out of a damaged or broken property. I would not hesitate to purchase again in the future and also to recommend to a friend or family member. Thanks.

We purchased a vacuum cleaner in April 2018, and an extended warranty through SquareTrade. In January of 2020, the lithium-Ion battery in the vacuum stopped taking a charge. So, after looking over the SquareTrade terms, we asked for a replacement. The customer service person tried to find us another unit, after a few days, there was none to be found, so a check was sent to us as a refund. Very nice service and fast. If you can afford a few extra bucks, by all means, get the insurance.

The SquareTrade Extended Warranty service was fast, easy and efficient. The claim was processed quickly and I received my check within a week. I appreciate the fact that Amazon provides such a program at a valuable price. I will probably buy the extended warranty protection more often than I currently do for Amazon products.

Very impressive experience. Helpful phone professional. Timely approval and payment. Claim filed on bicycle purchased 18 months prior. No hassle experience. Experienced trouble with identifying address via online form. Called directly and problem was resolved quickly. I did not note the agent's name.

I had a claim with SquareTrade on a laptop and the process went well. After they ran the diagnosis, they sent me a check towards the unit. It is hassle-free to make a claim with them. It is not complicated at all.

I find Square Trade covers my items better and at less cost to me than other companies. I use square trade wherever found and I use them to cover items myself. My coverage at a better price. They are great!!

Took a while to get an exception to the rule. VISIO was no help. Not knowing when, where or if it will be fixed. Thanks for your decision is my favor. Hisense wouldn't have been my 1st choice. Would of preferred a Samsung. Not Visio anymore. It's done, now we can watch and not have to do the "teaberry shuffle" to watch the TV.

Thank you for your prompt response to send us another phone again. Thank you??? Thank you. You made us drive 30 min away to see if phone couldn’t be reset which still didn’t work. Time and money was spent extra.

Best thing I did was the Squaretrade warranty on the laptop. The touchscreen went out about 4 months before the Squaretrade warranty expiration. Friendly, courteous support staff troubleshoot the laptop remotely then send me package to send it in. I did and in a weekend's time, it's back good as new!

The computer quit running and SquareTrade took care of it. I called them and they sent me some information that I had forgotten. They had a record of it and they were able to find me in their system really quick. They sent me a box and I sent the computer in. Then about a week later, I got it back. It took about a week and a half on the process. Their reps were very helpful and courteous. They did what I asked them to do to help me figure out what I was doing. They figured out what was wrong with the computer at no additional cost to me. They replaced the BIOS and some other things on the motherboard. They also updated all the stuff too. It was an excellent experience.

Electric Scooter claim. This claim experience was relatively painless and resolved to my satisfaction. My claim was easy to start online and I spoke to a human when I used the telephone. These scooters are subjected to kid use and abuse and will malfunction. Glad I purchased the protection plan.

Igloo freezer. Best $9.99 I ever spent for the 3 year warranty. I called by phone and never had to wait long to speak to the agents who were all very nice and professional. Eventually it was decided to send me a check for my freezer which was done very rapidly.

SquareTrade was outstanding. I filed a claim for a plastic laptop that burned up after five months. The process went smoothly and I sent it back via FedEx. They junked it and sent me reimbursement in about three weeks.The thing is that, I had a one-year warranty and I bought an extended warranty on it. I don’t know why I didn’t get reimbursed for that. They said, “Well, it’s just under this." Nevertheless, their customer service representatives have all been nice, and I have spoken with them a few times. They were a little slow at first, and I had to call to ask them what was going on. I thought I was supposed to get a physical card, but they shot it on my phone. I wrote down the pin number and took it to Walmart. I then used it and they got the barcode.

When I made the first call for help the customer service employee was not professional and told me the service I needed was not covered. When I called again the gentleman that helped me told me to contact LG because the remote was their problem.

I had a great experience with Square Trade. The representative that I spoke was efficient and helped resolve my problem. He explained the entire process of returning my laptop and when I should expect a follow up regarding my claim. I received the package to return my computer within 24 hours and a follow up email with the status of my laptop within the time frame that the representative informed me. I would recommend your service to others.

We have had Squaretrade for other products in our home. I didn't know they did cell phones. When I bought new phones, I saw it on Facebook and was wowed by the price. I hope that I never have to use it, but I know that I have a good company behind us.

I submitted a claim to SquareTrade for an earbud that I bought. It went great and I had no problems. I got my money within a week. The rep I spoke with was very knowledgeable and knew what she was talking about. She helped me out. With the claim, the only thing I had to do was send them pictures of the thing from eBay where I bought it and how I purchased it. I love having coverage with SquareTrade. I use it all the time for different products. I never had a problem with them. The price is also very good for three years of warranty after the manufacturer.

Square Trade has been very easy to work with. I am very pleased with their services. The response time for a repair or replacement was very fast. It is money well spent. In the future, I will always purchase a Square Trade warranty on my electronics.

I would buy any appliance/TV that offers Square Trade. Our past experience with them has made it a valued protection. It covered a TV that died on us and it enabled us to replace it after they were unable to fix the problem. The cost is minimal if you actually need to use it, which was easy.

We've been using the dash camera for over a year, and just suddenly, it went off completely. There was no display at all. We tried it several times. Like inside the car, I removed it and tried to plug it into the PC. It was still completely dead. And we'd get power, but no display. The whole thing went off. I filed a claim and SquareTrade paid me back $29. The overall process was excellent and it went really fast. SquareTrade reviewed the incident and reviewed everything we submitted. The process to reimburse it was pretty quick. I bought quite a few warranties with SquareTrade and this was my very first claim. My warranty with SquareTrade was really good and whenever I bought online, I normally get to go through with SquareTrade.

We called Square Trade and they had us send a short video of the problem we were having. It took a few times because they only allowed a few mbs. We did get it to them and they got back to us right away and sent a list of replacement tvs. The whole process took just under a week (from the first call to when they delivered our new tv). I have always had great experiences with square trade. I forgot to mention our tv was 3 yrs old. This is a great company. I will continue to buy square trade warranties for my electronics whenever they are offered.

The Square Trade process was pretty painless. My appliance was repaired and appears to be working satisfactorily. Care was taken when disassembling the appliance and any cleanup necessary was done before they left. 4 stars instead of 5 due to the fact that it took a week longer than the initial square trade appointment date for the the repairman to my home. Overall, I would purchase square trade warranty again.

I've upgraded the review because Square Trade was able to come through with a great resolution to my complaints through Consumer Affairs and BBB. I've updated the stars to 3. I'm still dissatisfied with the process that led us up to this point, but they were able to resolve my dispute to my satisfaction.

I have not filed a claim, but if I did based on the professional and courteous service provided by Andy from the Square Trade Team, I expect to any issue to be resolved. Andy helped me register my product and warranty my purchase.

I've had SquareTrade for five months. They were the closest store and the one person I talked to from there was really nice. Their claims process was fast and they were easy to work with. They told me what to do. All I did was go to Bulbs and Batteries and Plus. They have lightbulbs, phone cases, batteries for boats, cars and lights for schools. The guy there said to come back in an hour and my stuff would be fixed. I did and it was fixed. It was good and it worked. SquareTrade then sent the check and everything like how they’re supposed to.

SquareTrade processed my claim for an impact drill. I have had it for two years and it burned out. I did the process online, but my browser was having something wrong. So, I spoke to an agent who walked me through to file a claim. The agent was very good. They said that I did not have to turn it in -- I just had to send them a bunch of photos. They then gave me a check in about a week. What I like about them is that they accept my claim and they process quickly. Several years ago, they also did a phone replacement for me, and that is why I continue to use it. I’m very satisfied.

Vary fast. No hassle with the tv. When the replacement tv came already broke they shipped out a new one right away. Would highly recommend for all your electronics. Fast and very easy to understand instructions when they email you what to do with a clam.

HP printer not working. I spoke with Zack who told me that I needed to contact HP first. He also said that if they didn't help me to call him back. In spite of the fact that I was totally frustrated he was very courteous and a real pleasure to talk with.

I have used SquareTrade for over 5 years, covering laptops, phones, and most recently, my smartwatch. The price is reasonable and more importantly, they settle claims quickly. I filed claims for my phone and 2 laptops, and was very satisfied with their response. I would recommend SquareTrade without hesitation.

The SquareTrade warranty was for the LG TV and the claim process went pretty smoothly. I just took pictures of the damage on my TV and sent it in. Then SquareTrade sent me the list of TVs to pick out and within a week, they sent it out. It was pretty quick.

I was not too satisfied until recently when they gave me my refund back. My grandson had a bad experience where he got hurt badly on the product by Fluxx because of an electrical malfunction. I got it a year ago for him, at Christmas, and he got on it. It did all right the first couple of times, but then when he got on it on the third or fourth time, when he wanted to go forward, the device kept wanting to go round and round, so he fell off of it. He was on the pavement, so it was rough. It could have been bad, but it was okay.

I’ve had to contact agents a few different times and they’ve always been helpful and polite. But from the point of mailing in my item to getting my reimbursement check, took a while. 10 or 12 days actually. (I can’t remember the exact date I sent it in.) That’s a long time to go without a phone. Besides that- I’ve had no negative issues with SquareTrade.

I had a fantastic experience with your first service tech and was transferred to a second agent who was not focused on her attitude. She also did not complete the process after pictures she requested were provided. After a five day period with no response I called and talked to a great agent who completed the process. Ten minutes later I got a contact with final instructions and processing. Over all a pretty good experience except for the second agent.;

I appreciate the manager making this an easy process and my tv is a perfect replacement. The only issue I had was with Amazon delivery when the left my tv on its side at my door???? I did call and let amazon know what they did so they have record of this In case there are issues with the tv.

My 18 month-old grandson knocked my iPhone 7 off of the table, resulting in no audio when making or receiving phone calls. After submitting a claim and getting approval, a trip to an Apple store resulted in a new iPhone being required. I paid for the new phone and was reimbursed entirely (minus the $99 deductible) by Square Trade after submitting the analysis and receipt from the Apple technician. Reimbursement was received by check with 3 business days. Great customer service.

I was very pleased with the manner in which Square Trade staff responded to and handled my claim with efficiency and precision. I recommend them for their terrific customer service. I highly recommend all customers to purchase their insurance as their employees are highly efficient and very competent. I will be purchasing their extended warranty service the next time I purchase another television set.

We have purchased many warranties from SquareTrade, mainly for electronics items. The first time we had the need to actually use a warranty from SquareTrade was for a Linksys EA9300 router, which stopped working approximately one month after the manufacturer's warranty expired. No problem, or so we thought, because we purchased a 4-year extended warranty from SquareTrade. SquareTrade is real good about saying they will replace or repair a faulty item and they also have a five day service guarantee in order to do it (not including shipping time).

I purchased a SquareTrade warranty for almost everything. Recently, my Beats earbuds started dying really quick and not holding a charge, so I put in a claim. At first, they were gonna send me a location to get it fixed, and then they ended up just sending me a check to get them replaced. That took about a week. It was all done online and email.

My experience was excellent. The representative was very knowledgeable and helpful and professional. My claim was handled expeditiously and I was completely satisfied. I would recommend to all of my friends. The online claim process was very easy to submit. I received my new cellphone in a short turn around time.

My computer purchased at Costco and with the warranty I was able to get a new battery. I was very pleased with Square Trade Warranty Services and they took care of my problem. I needed to send it in and they sent a box, shipping label, and repair form. I filled everything out, sent it in and and received it back in a little over a week. Wonderful service. I will recommend Square Trade to others.

Service was courteous, fast, & accurate. My TV works great again. I would definitely recommend to a friend. Thank you Square Trade for making my claim easy & worry free! Hopefully I don't need any more repairs, but if I do, I know I can count on you!

They are amazing, replaced the tv, first time I ever bought or used a warranty and will do it again, the replacement tv was there on 2 days, with no problems, and the delivery guys were also very polite, called the day before and then called again when they were about 30 minutes away.

Note 8 problem. Sent phone in. ST quickly fixed broken glass but did not repair nonworking microphone despite me telling the agent on the phone and in writing on the form submitted with the phone. So I had to send it back and ST reimbursed me for the phone cost, so while originally disappointed, I was happy in the end.

My claim, on a coffee maker that started leaking water after its manufacturer's one-year warranty expired, was reviewed and settled within two hours of its submission online. It doesn't get any better than this! So glad I purchased from Square Trade. It was a wise decision. Can recommend it to anyone.

The camera was repaired and returned promptly. Works like new again. The repair report was very thorough as to what was done and what was checked over during the repair process. I was happy to give a good report on the service.

First call was made on Jan 31 and repair was made on Feb 7. Lucky it was only the ice maker. Technician Gene from Bond Services contacted me on Feb 5 for a Feb 7 repair which was done to my satisfaction with the change of the ice maker. No problem with ice this day.

My phone call to SquareTrade was fast and pleasant (less than 15 mins). They replaced my tv with no problems and my replacement arrived fast. It was worth buying the extended warranty. It was my first time having to use the warranty and it paid off.

I got a warranty for a hard drive which I bought from Newegg. I had a 8-terabyte hard drive and I was installing it into a new build. But it didn’t work and had bad sectors. So, since I bought a warranty for it, I called SquareTrade and they covered the cost. They sent a check. I like SquareTrade's warranty replacement - the ease of dealing with somebody besides a recording. The overall process was no more than four days.

Submitting the claim for a watch was really easy. I just answered a couple of questions and they got back to me. They told me that the check would be in the mail and to check within a few days. I got what I paid for the watch, but not the warranty. For example, the watch was 8.49 and I got a check for 8.49. I’ve bought a warranty for different products. And the last one I got was on a watch from eBay. I like the idea that if the item is not working, you have coverage on it, especially when you’re buying from eBay where you really don't know what you're buying. I was so glad about SquareTrade. When my brother bought his watch, I made sure he bought SquareTrade.

The online claim process was easy from start to finish. My claim was approved within 3 hours and I had a check in less than 5 business days. I didn't even have to return the broken product. I was so delighted.

This was the best money I ever spent. I had multiple issues with my TV and Square Trade was always prompt and efficient in rectifying my issues. This last issue resulted in replacing the TV with a brand new one. Thank you!

Black screen with colored vertical lines. Technician was very knowledgeable and patient. The technician walked me through the trouble shooting steps and we were able to correct the problem I was experiencing. I have not experienced the same problem as of yet. The problem is not consistent. The technician gave me some hints as what to do in the future if the problem returns. I was very pleased with the technician's assistance.

Squaretrade warranty is the best I have ever purchased for my electronic goods. When I have a claim they respond in a very reasonable time frame and work hard to resolve any issue. I'm glad to have them as my warranty company.

I have a few purchases insured with Square Trade. After this specific experience of prompt payment with online application of my chair damage with Square Trade, I am sure to apply for insurance by Square Trade with every purchase! Thank you for making this process an easy one!

Up to this point Square Trade has been good to work with. They have responded to my questions and helped me make my claim. I am still waiting on the final outcome but to this point my experience has been good.

I purchased a laptop protection plan for a used laptop bought on eBay, with the plan costing about 1/4 of the laptop price. About 2 months later, the laptop had a mechanical problem such that it will only start while the charger is plugged in, and it immediately turns off when unplugged. After I checked that the manufacturer's warranty was no longer in effect, and confirming this with SquareTrade, per the terms of my coverage, SquareTrade had a technician confirm the problem with me over the phone.

We had a problem with the De’Longhi espresso and drip coffee maker and I totally forgot that I bought the insurance for it. My wife reminded me, so I went back to my history, checked it out, went to the website, submitted the claim, and it was really prompt to respond. They sent me a check in a week and I kept the product. It was an excellent experience. I'm recommending people to buy the warranty because it's a really good deal.

Shazam on chat did not cancel the coverage on my wife's old smartphone, which we no longer own. I had to call the following day, to get it properly taken care of. It's now accurate, but it took 2 attempts.

All I can say is my claim with Square trade was taken care of super fast and easy. I will use you guys every chance I am offered. It was well worth the small fee. I hope I get Square Trade with every purchase I do online.

I fully explained the situation and that I had already replaced the device with one of my choice and the representative was able to help me with product reimbursement. I already got my check in the mail. It was super fast.

I purchased an extended warranty for a coffee pot and when it stopped working submitted a claim. It was handled fast and efficiently. I was very pleased with the service and no hassle. I highly recommend Square Trade for insuring your product. They are very reasonable and well worth the extra cost. I am very confident about dealing with them.

My claim was handled quick and efficiently. The repairman found what was wrong and fixed the problem in a reasonable amount of time. Mike, the repairman, gave me very helpful hints for the clothes washer in the future. These hints should probably be in the manual.

I was under the impression that I would get the same phone that was damaged. I was not satisfied with the one I was sent. Since I needed a phone, I could not return the replacement. Although the replacement was an upgrade from Moto E4 to E6, I was not completely happy.

The tech I talked to by phone at SquareTrade was very knowledgeable and effective. The technician that came to our house was great. He went right to work and knew what he was doing. We are extremely pleased with SquareTrade.

This was my first experience with a claim with Square Trade and I could not believe how incredibly smooth it went. Their website was easy to navigate and they responded within a couple of hours and a decision was made the same day. They offered me options as to how it was settled and I am very pleased with the outcome.

I filed a complaint to have my printer repaired and had it done at an approved shop of yours. I am very disappointed in getting the info to you so I can get reimbursed. I spent about 45 minutes with your agent trying to attach it to your claim form to submit and it never worked. I asked for your fax number and faxed it twice and was told they couldn't see the receipt. I send faxes all the time and nobody else has had a problem. I feel you have to be computer literate to deal with your company. I sent the info by mail so I can get reimbursed. I hope this is the last time I have to deal with SquareTrade.

Employee was great in helping me file a claim after I was unable to do it on line. It only took about 15 minutes and I was reimbursed the cost of the headphones. I was so happy with the extra warranty.

My experience with this company has renewed my faith in extended warranties. The representative was very respectful and made me feel important. Past experience with other companies was like pulling teeth trying to get the matter handled satisfactorily. This transaction was handled so smoothly and my settlement received in less than a week. I highly recommend this company.

Technician Andy from Tiger Mechanical arrived in a timely manner and was courteous as well as proficient. He had the problem diagnosed and repaired in an impressive manner. Tiger Mechanical kept me informed as to time and date of my appointment. I was impressed overall with this company.

Thanks to Owais for his conscientious attitude in resolving my problem of a faulty pen; I appreciate him going out of his way to help me as well as Ron for following up on the transaction to assure a successful conclusion... Thanks to Square Trade for promptly issuing me a check and fulfilling the commitment....

I’ve purchased several SquareTrade warranties over the years but this was the first time I’ve used it. Their service and response were exemplary and very speedy. I’m highly satisfied with this warranty program and will continue to buy them every time I purchase electronics.

Should I be shocked to find a company that does what it says it will do? I admit I was hesitant signing up for this because so many company have 'fine print' that most don't read or understand; but Square Trade has done everything they said they would do. I strongly recommend them and would use them again.

I purchased an extended warranty for a laptop. Both times I sent it in for repairs, it took multiple phone calls and several weeks for SquareTrade to process my claims. Took 3 weeks just to send the box for the second claim, and when the computer was finally returned to me it was not functional. Because I assumed they had fixed the problem (silly me?) and had some personal business in the way, the computer stayed in the shipping box quite a while before I found this out; the warranty expired in the meantime and SquareTrade refused to do anything about it, leaving me with a broken computer they'd failed to fix while it was under warranty. I can understand that I left it in the box quite a while, but in light of how long they had taken in the past due to repairs, and that the computer had no reason not to work when I got around to trying it. Your typical heartless 'insurance' company.

Got another TV.

We have so many items that we have purchased with SquareTrade. Our most recent claim was with the washer. They couldn't resolve the issue because they didn't hear what I was telling them that was happening with my washer. They told me that I had to record it because the machine that they run it on wasn't telling them that it had a problem. So, I couldn't get it fixed. But the customer service was good.

The representative called me yesterday and resolved the issue in a very professional and timely manner. I greatly appreciate Squaretrade for their effort in customer satisfaction. Thank you.

SquareTrade was there when I needed it. I've had coverage with them for about a year. The motor on the saw stopped functioning and I followed up with the phone calls. I spoke to a nice young lady and she did a great job. At first, SquareTrade offered to reimburse me for having it repaired, but we couldn't find a repair shop anywhere close by so they refunded me the money. That took about seven days and it was pretty quick.

The screen on the computer got busted. SquareTrade got it fixed and everything got taken care of. I sent it in and they returned it. That took about a week and the process went well. I've had SquareTrade for a year now.

I purchased a Mandolin on Dec 18, 2019 and paid $ 59.98 and also paid for a warranty with Square Trade to cover my purchase. About 1 month after purchase the Mandolin caved in while attempting to tune it. The coverage was to start on 1/17/2020 about 3 weeks or more after the purchase. I attempted to return it but the seller says I should have made a return within 2 weeks and I needed to contact Square Trade about the warranty. I contacted Square Trade and was told that even though my policy was in force I should make claim against the Mfg. Why should I have to make claim with the Mfg, whom I have no idea who the Mfg is as this item came to me from China. I paid for a warranty for two years starting 1/17/2020 but Square Trade says I would need to contact the Mfg about the problem within the 1st year.

The Company reached out to me to resolve the issue and offered a very generous apology. I would change my review to 5 stars at this point .

I just had to worst experience with them. I have a order of 3 air beds. 2 stopped working after a few days when I had some house guests over. I got those switched out no issues at all. I was sent the gift cards and went and purchased 2 more. My last one I have a friend with a broken leg who woke up on the floor and and ended up messing all over herself because she couldn’t get up. I just wanted to get another one like I did the same way last time but the only this I kept getting told by everyone is to contact the manufacturer like the manufacturer is going to have me walk out the store with an air mattress. I talked with 4 different people and I was given no help but I sent an email to call the manufacturer which is no help too right now.

Purchased SquareTrade’s 3 year extended warranty plan for an iWatch, which was to cover electrical and mechanical failures. The glass face of the iwatch began to separate from the watch itself. So we put in a claim with SquareTrade, took all the necessary steps. Found out they were not only not going to replace the screen/watch, but they were dropping the coverage as well. SquareTrade tried to claim it was “physical” damage and not “mechanical” damage. Mind you this watch was only owned for less than a month before the problems occurred and never had physical damage occur to it. I don’t understand how someone can buy this plan to protect their investment, if the company is going to drop your coverage for filing a claim. I would definitely consider twice before giving this “insurance” company your business. BBB has been informed of their deceptive practices.

So my 250$ bose earbuds were literally ripped in two while I was running, so I have an insurance that is supposed to cover everything. Talked to their CSR through the phone like three times, told them what happened and said I tried to put a tiny glue in it together thinking I can fix it to hold it together temporarily while I send it. He said it was ok as long as I didnt try to send it anywhere to get it fixed. I tried to send it and filed a claim. Asked for an update after 7 days and they told me they cant repair it because I glued it together. Please tell your customers the instances claims cannot be made before asking the to send the item. Second, I talked with one of your specialist and he said it was fine since my insurance covers everything. It's just sad because I know SquareTrade is one of the best, expecting the best but I got the worse. Lesson read the fine print or get a better insurance company.

I have a JL Audio 13w7AE that I purchased from Amazon & bought their 4 year warranty because I figured it would be a good safety thing just in case anything was to happen to it. I put in for repairs a few times and every time I would put in for the repair they would send me the return packet. It would show the shipping label but when I would go to print it shipping label would disappear & I would forget to contact them back, finally got that straightened out & sent them my subwoofer for repair & figured it would need to be replaced or paid out because JL audio is very protective of parts so I didn't think they would be able to repair for lack of parts. So now it had been about two weeks since I sent it in I check my old email because that was my email when I purchased my warranty & it says they are refusing to cover due to "physical internal damage" from being over the watt rating which is impossible.

My experience with SquareTrade has been great, so far. I purchased a SquareTrade protection plan on a Samsung J3 phone which we purchased through ** way back when my husband and I first got the phones. I had a recent claim and ** did the filing. When people would call me, I couldn't hear them. They asked me if I had dropped the phone, and I said yes. They said that the plan covers that and they sent me another phone. But after I got the other phone, I still was having trouble. So, it may not have been the phone’s speaker at all. I got another J3 phone, but different series, and I had no problem with them. The quality of the service was really good and the claim went really well. They were fair with me and I’m glad I had the insurance. In fact, my grandson had just bought a new iPhone and I talked to my daughter about it.

When the dog bit the wire on my Xbox headset, it was easy filing a claim with SquareTrade. And instead of going through the whole replacement, I just got a gift card. I got it on my phone on the same day and used it to purchase a new headset on the same day.

Bought Vizio LED TV from Sam's Club with 5 year extended warranty. Tv stopped working in year 3. Filed claim. With SquareTrade and went through 2 week process to ship them Tv to repair. 8 days later received T.v. back saying roach infected and warranty is void. Opened tv and checked shipping box and found no sign of insect. Called square trade and was told they had pictures of insect infestation so I requested the pictures. 2 days later was told there were no pictures and unit was immediately ship back up and shipped back to me. If true why did I not find anything inside tv or shipping box. Where did the roaches go and where are pictures they claimed they had. No proof of their claim of infestation. Just bull to not to honor a warranty. To add insult to injury they cancelled 5 year warranty in year 3 without compensation for last year's. Never buy this company's warranty on anything. They lie about your claim denial without any proof of their reason.

I called SquareTrade. I was in need of screen replacement which they approved. They gave me a repair shop called Irepair. I couldn't ever reach them. I called square trade they said take it to dealer of my choice so I called Batteries Plus. They gave me a price of 246.00. I then called back to square trade. Gave them the price quote of 246.00. I was told that I could take it to them. Pay for the repair then sent me instructions to be reimburse minus 29.00 deductible. I thought that it was a little pricey but again they assured me that I would be reimbursed total amount minus 29.00.

I dropped my HP Envy laptop about 16 months into my two year warranty. It caused damage to the metal around the screen at the top corner and caused the bottom corner to dent and come apart at the seams. SquareTrade approved a repair and I shipped it to them. This is my laptop I use for work, literally my livelihood. I was without it for a week. Luckily one of my friends let me borrow one of theirs while mine was being repaired. I received the “repaired” laptop today and the repair is a joke. They did not replace anything. It looks like maybe they squeezed some pliers to try to close the seam opening but did a very poor job. There is still a significant opening at the seam. It is still dented at the top and bottom. I am very disappointed in this repair.

Purchased an iPhone 7 and a 2 Year Square trade warranty in August 2018. The phone stopped working. Called Square Trade they told us where to take it. Spent the whole day driving out to one repair shop then to a second. The second repair shop said they could fix it but square trade said it was too expensive and they want us to mail it to them. We did. Less than six months later the phone stopped working again. Once again we were asked to mail it in and another was sent. It wasn’t six months later the phone stopped working. Today we called. They said they are not going to repair it because the contract is up. By my calculations two years ends in August 2020.

I purchased the warranty with my TV 11 months ago. The TV stopped working so I went to my file cabinet and pulled out the receipt with the warranty brochure I was given at the store. I filed a claim and was told I would have to deal with the store. Of course the store sent me back to deal with SquareTrade total runaround as usual. The company must train their employees to frustrate consumers long enough that they just give up.

Square Trade is the worst. Do not buy a warranty through them. They will not honor your tv warranty. I bought a Samsung smart tv through Costco and the video doesn’t keep playing. After a couple of minutes the video goes black. Called to get the warranty company to fix it. They wanted to give me a streaming device for a SMART TV. Why would I need a streaming device for a $1000 tv? The work around they said. Do not go through square trade.

Bought the extended warranty thru SquareTrade but it expires in about 2 months so they did not fix the system. They claim they found no defaults in the system company's like this are always avoiding warranty's specially because this system is 750.00 before taxes.... Their gain my loss people when being offered extended warranty's and it is SquareTrade.... Do not buy this. Transaction was a headache... I guess I lies that I was having trouble with the product.

I got a three years protection plan from SquareTrade for a 55-inch ION television. It was for my son and I got it Black Friday. I took it out of the box to hide it and right before Christmas, I hooked it up just to surprise him on Christmas. When I plugged it in, everything worked, but I had to select the options at the beginning such as the network and the language. All it was doing was just scrolling through and it wasn’t allowing me to select anything. I tried to take it back to the store, but they wouldn’t allow me simply because I didn’t have the box, so I had to file the claim. Their claims process wasn’t that good because the facility to get it repaired is an hour and 30 minutes away .

I phoned SquareTrade to file a claim for a tablet and spoke to a representative. The rep stated he'd send me an email to file a claim and then hung up. The link in the email went to https://www.squaretrade.com/web-app/registration/launch. There I was asked to click where I’d purchased the plan and next to type my email address. I was then told to go to my email for a claims link but nothing ever arrived. So I called SquareTrade back and the same process happened again. Next I tried the online chat but that was canceled as I was typing!

I submitted my claim 15 days ago, with receipts (speakerphone went out on my S9+). Checked yesterday to see why I hadn't yet been reimbursed and it said "claim closed". AFTER I submitted a claim for the repairs I already had done, they wanted me to do a "factory reset" on my phone. No... just mindless nonsense. My phone works perfect now. Apparently, they floundered and lost not only my repair receipt, but the receipt for the phone itself. I submitted both yesterday amid 3 phone calls to customer service. Overnight I rcvd several emails from S.T. stating that my claim was incomplete, so I resubmitted my receipts and called to follow up.

When I have sent my Vizio soundbar to fix the speakers as they were not working. Square Trade never fixed the issue and never gave the remote control of the product to me back and they lost it. When I called regarding this customer representative and their supervisor were very rude and didn't answer me properly and left the product without remote. I have to give 1 star for this because that's the least of it. I will never suggest people to buy or use this insurance. Worst service and worst customer representatives.

I had an issue with Square Trade earlier this morning and by this afternoon a representative from their company has contacted me and the issue with my warranty on a cell phone has been 100 percent resolved! I was totally impressed with Square Trade and their desire to do what was right and they certainly did just that!

I have been trying to promote with my friends purchasing from Costco, like a TV, and getting SquareTrade as the warranty because I have never seen anything move that fast in my life. There was a brown streak going down the middle of my TV. I then spoke to the SquareTrade gentleman on a Thursday evening and he was wonderful. He told me that if I followed everything he told me to do, they could get the shipping out fairly quickly. So, I did everything he told me, and by Monday I had a brand-new TV. Overall, they are outstanding.

I purchased SquareTrade through Walmart and I have been using them for a while. I usually call in submitting a claim and it is easy. They always do what they got to do, and their customer service is great. They say, “If it can be fixed, it can be fixed.” Get it.

We have a 2.5 year old Hitachi tv that had vertical lines appear on the screen. SquareTrade gave us a 3 day run around saying they couldn't read the receipt and told us to go to Sam's to reprint it (from 2017!). We argued and finally got to speak with a tv technician specialist (so they say). He had us send pics of the screen which we did. We received an immediate response that the screen was cracked which voided the warranty. This is ridiculous, it doesn't get touched or moved and there is no crack! We will pursue this with Sam's Corporate and the BBB. It was a 4 year extended warranty and they won't even attempt to help us. Outsourced overseas and horrible attitude and service.