Allstate Protection Plans Reviews

I did finally received the check. Thank you SquareTrade for solving this problem.

The audio in my Samsung s7 went out.I contacted SquareTrade. Customer support told me to contact Samsung support, I received a claim #. Samsung support told me to factory reset. I did. Audio did not return. Samsung give me a claim #. I called Square trade and told them that audio was gone. Was issued a check. Thank you.

B&D PORTABLE A/C BPACT12WT 12,OOO BTUs - This unit was purchased on Amazon July 25, 2017. A Square Trade extended warranty was purchased for this unit at the same time. The appliance failed to perform after only 2 seasons. I filed a claim with Sqr. Trade on July 07, 2020. Initially, there was some confusion with the documents but eventually I spoke with your customer service agent, Debbie. Through her efforts, I was able to get my claim approved and processed. Debbie was personable, knowledgeable and listened to me carefully, never demeaning but rather happy to be able to help. The phone process took a while but I was rewarded with a magnanimous settlement from the Square Trade team and for that, this old guy is forever grateful! Never before a believer in extended warranties, I now would not think of making a large purchase without Square trade on my side! Thank You, Ron.

Square Trade made it easy to file a claim in a timely manner. My claim was instantly approved and I was able to schedule an appointment to fix my screen within the week. Very grateful I paid for home insurance through them!

We had a very good experience with Square Trade warranty on our tv that was just over 2 years old. There was a pixel line on the screen and we sent them the required information and they ordered us a new TV Within 2 hours.

Very stressful when our ice maker went out and the extended warranty was awesome! We were able to receive our money and then ordered a new one the same day. Thank you so much! I recommend SquareTrade Warranty Services to everyone!

Our claim was handled in a very timely manner. Was surprised to get our claim check so quickly. The claim process was flawless. They replied by email very quickly through the process. It was actually a pleasant experience. Customer service was great!

Square Trade process is streamlined. Their response times to claims and other issues are fast. I would recommend them to looking to protect their investment. The customer representatives are extremely helpful. They are second to none when it comes to insuring your electronic purchases.

Was forced to file a claim for a microscope That had failed to focus properly. From beginning to end the process was quick and easy the refund check came within five days of shipping the microscope back. I’m very happy with the service overall.

Great service all around, prompt response and excellent customer service. In order to replace an outdated model, they were able to refund me the full value of my purchase, instead of the current market value. Received my check within days.

Had a printer that quit working and was under a Square Trade warranty, I made a claim and they could not have been more helpfully. I got my reimbursement in just 3 days. It's great to do business with a company like Square trade. They stood up to their agreement. Thank you so much for the great service.

Huge mess up with tv repair company. You guys give an 8 hr window but don't explain you still have to schedule the exact time, then I have to wait by the phone on the day of them coming to get it. You guys need to do a MUCH better job in contracting out to people who just give a 4 hour window so I don't lose an entire day. Just sucks.

Fitbit. The claim process was very easy. When I had questions, there were knowledgeable associates that helped. I would definitely recommend them as an additional insurance product for your accessories. They also kept you up to date every step on every step of the process, from shipping to the actual repair of the product. This is a very thorough company.

I made my claim over the phone. Christina was just awesome! She processed my claim and I received a $50 walmart gift card for a $59 vacuum I purchased 18 months prior. I strongly recommend SquareTrade protection plans. The whole process was completed in less than 15 minuets, I am completely satisfied with SquareTrade and the service I received from Christina.

It was a little difficult in reaching someone with all this COVID 19 crap but once I did it went fast and was awesome in every way, my case was resolved in a couple of days, they shipped overnight, awesome.

Staff were very well knowledged of how to reply or obtain a replacement phone. They provided excellent and expeditious services! I was able to receive a refund for the amount I paid for my broken phone. I highly recommend SquareTrade to everyone who are looking for friendly, outrageous customer service.

Customer services was very reliable. My call was transferred the engineering team to help me solve the problem. He was really good listen to my concerns and determine the next step to assist me on resolving the problem. The most important is that he waited on the line with me until I received the email for the repair. That was well appreciated.

My ROKU TV started blinking. I tried everything I could think of before I called Square Trade. I was transferred to the TV Tech dept. and we tried everything else. Nothing worked. I made a 10 sec. video and sent it and a stationary shot to the techs. This was Fri. late afternoon. On Wed. I was informed that my case was settled on my behalf. Square Trade replaced my tv and it arrived 1 week and 1 day later. They were very helpful and I'm happy I did business with them.

The customer service was really friendly and helpful. My warranty exchange link to pick a TV replacement had expired without me noticing since it was around the time everything started shutting down due to Covid19. When I noticed, I called and the agent I spoke to placed me on hold to speak to their supervisor who approved the claim to be reopen for me.

Problems with the keyboard and needed to have it replaced. Biggest issue was the website claim did not work, even after calling in and getting another website to use. The second call could not have been better. The associate took the time and seemed to care about the customer.

The video card went bad in my PC. Due to Covid19 I could not ship it anywhere, nor take it in for repair. They refused to ship me a video card so I could make the repair. It took me almost 3 months of arguing and repeated phone calls, but eventually they decided to refund me the cost of the computer. When a customer is experienced with computer repairs as I am, they should just ship the parts instead of leaving you hanging refusing to help you. Especially in the middle of a pandemic. I'm glad I eventually got refunded, but meanwhile it forced me to buy a whole new computer, because I needed one that functioned.

The controller was not working Because the triggers was stuck and they help me step by step in all the procedure. Very satisfied for the courtesy and professionalism of the representative. Could recommend to everyone and probably I will buy again. Thank you.

It was fast and easy. Had to talk to a tech and she made finishing my claim even easier. My phone will be back in a few days with a new front and back screen and touch capability fully restored.

From start to finish and acceptance took approximately 30 minutes for me to file my claim and for them to confirm. I then received a prompt response with three different options to choose from to resolve my issue; I chose the check option.

My Air Conditioning unit stopped functioning. I had purchased it with an extended 2 year warranty from Sam's Club. The Square Trade agent was extremely helpful. He helped me trouble shoot to see if the unit could perhaps begin functioning right again. Once he ascertained it was broken he processed my claim very efficiently. I received my warranty replacement check in less than a week. I was very impressed with the whole process, the care and professionalism of the agent, and the very prompt reimbursement. I will certainly purchase an extended warranty insurance from Square Trade if I have need of it in the future.

One day my coffee pot started acting up like it didn't want to work so I tried to clean it with vinegar, which really didn't help and then the next day the coffee pot just quit working. I did the claim and was approved.

My TV stopped working and after contacting Square Trade technical support was informed that parts were ordered and should be shipped my house with 2 business days. Later received another e mail informing parts were in back order and following day a new one informing new TV was approved as replacement. In the schedule day TV was not delivered neither received any call informing delay or justifying no show. Called again Square Trade and was told to wait 2 business days for a new e mail to follow up situation. 2 things you need know - I bought guarantee for a TV over $1000 and getting (whenever arrives) a replacement TV with cost $505,99. Calling customer service is useless as they go by script and you get no information.

I purchased a Square Trade warranty when I bought an electric toothbrush handle on eBay. The handle failed within a year and I sought relief via Square Trade. Using their website was a nightmare as they took information and then suggested I contact the manufacturer. When I called to say it was not a manufacturer issue as I had purchased the product on eBay, they quickly sent a link for me to continue the claim online, but then I hit the same 'contact the manufacturer' roadblock. I had to call again and was finally able to place the claim through a telephone agent. While they did settle the claim and issue a check, it was for less than the purchase price. It was the amount they decided was fair. I learned my lesson. Clearly I'm better off making the purchase from the manufacturer and let them stand behind their product rather than trust an iffy warranty.

Square Trade, Inc. did as they promised and settled my claim quickly and to my complete satisfaction. The website was easy to navigate and the rep I spoke with really seemed interested in helping me. I highly recommend this company to others.

Spoke with with tech Fred. A credit to his organization. Received check in 3 business days, I really can't think of anything to say except it was a pleasure doing business with Square Trade, also it's very hard to 200.

Samsung 40 inch tv kept flickering off and on. Thank you for settling my claim. I thought I would have to purchase a new television because it was so difficult sending more than one video. However, a technician called me and I was able to describe the problem so that he could better understand what was happening. I truly appreciate the extra mile that was taken to resolve this problem. I have not set the tv up as yet (just received it last evening but someone will set it up this evening) but I am sure it will be in good shape. Again, thank you very much.

Was handled quick and promptly. I would use it again if possible. The person who I talked to was very helpful and listened to what I said. That was more than I expected, so I would recommend Square Trade.

The Person on phone call was Very helpful. I really liked the Quick service and professionalism. I'm definitely going to purchase protection plan again in the future. Worth every penny and I'm going to recommend it to my family and friends. I've never purchased the protection plan before and I'm glad I did.

The associate that I spoke with was very helpful and answered all my questions. I was totally satisfied with her friendly demeanor and professionalism. I would definitely recommend Square Trade Warranties to all my friends. The only negative thing I experienced was going through all the different selections on the phone to get where I needed to go.

My phone was severely damaged. The screen was cracked very badly. I have to admit I was dreading the repair and thought it would take forever to be done. I was wrong. I filed the claim and within two hours I had it approved. I took it to CPR and they had it done in 3 hours. Great service!!! And very professional.

Received an email stating that claim was completed and would receive Square Trade fast cash, and would receive an email shortly. 3 days later and no email I called in and was told there was a glitch with my cash and would take 4 days to sort out and 3-5 business days when mailed. From initial claim filed to check received will be 3 weeks. I had already purchased a new tv with with another square trade protection plan, and will be returning the tv and protection plan tomorrow. I will never purchase a square trade protection plan again....

What they don't tell you is that for the first year, you have to contact the manufacturer anyway. Then on the second year, you have to send the product in at your own expense, printing the shipping label by yourself. It feels like a ripoff.

Oftentimes, companies put the customer on the defensive, but SquareTrade representatives validated all of my evidence and my effort in trying to resolve my claim with the manufacturer and resolved it themselves. I've purchased at least one or two other SquareTrade policies in the past, but I always wondered if it was a sham. My most recent purchase was a 2-year policy for my leaf blower and it broke down after about 6 months. I contacted SquareTrade and I was notified to contact the manufacturer first since it was under one year.

The corporate resolution of Square Trade responded with a solution to pay me for the broken phone since I had already purchased a new phone and would find out why their claims department chose not to resolve issue after I had followed their instructions and taken it an authorized repair store.

Filed a claimed on my 86' LG Smartv and I didn't get no Hassle or run arounds. I only got high quality service. Less than a week I got my new brand new 86' Lg smartv delivered by Amazon. I am so glad I bought the accidental insurance. Best investment ever. Thank you Square Trade.

I was experiencing problems with my Fitbit Versa. Square Trade easily took care of the problem. Got my new Fitbit within a week. It works wonderfully. It was quick, easy and customer service was EXCELLENT! I would definitely go through square trade again and recommend them!

I was able to log onto Square Trade to validate information concerning proof of purchase. From there, answer a few questions regarding item, failure/claim and to click a button to receive a decision almost immediately which also provides an option to accept that decision or further contact. I can't complain. I am pretty pleased with the service.

When you need them they are there, that is what counts. We have been delighted in both cases, it is nice when something you care about last and it is equally as nice when that thing fails and Square Trade helps you out. You dont want that thing to fail, but it happens, and that is when Square Trade really shines. We hope we dont need them but when we do, they are a life saver.

Very disappointed in the TVs you offered me. One finally came and did not work. Piece of junk. Told to send it back but will send me one just like it, another piece of junk. I can tell by when you go and check adjustments etc, no real settings, piece of junk. You find the cheapest TV to offer me as a replacement. Box looks like it has been to China a few times and back. Maybe new but in the Walmart storeroom pushed around from on corner to the next because no one will buy it. You are not a worthwhile company that tries to please your customer.

My experience with your company has been nothing but outstanding. Never have I been treated with so much honor and dignity. Your customer service was knowledgeable of the procedures and courtesy. I received my refund like he said and could not be happier. Best Regards. Happy Disabled Veteran.

TV had problems on and off over 3 or so years. Square Trade worked with me online to try to fix it but could not. After MANY requests for information, pictures, videos (rather tiresome but I suppose reasonable) they replaced the TV with a brand new one with comparable specs. It arrived from Best Buy with a badly cracked screen. Took about 10 days to pick that one up and replace it. But S.T. stood behind their warranty.

I purchased SquareTrade when I purchased my new phone, hoping to never need to use it. But when my new phone began acting up after only a few months, I knew I made a wise choice. I initially ran into a problem because the fact that I purchased the phone from ebay was reason enough for the phone manufacturer not to honor the initial first year warranty. SquareTrade stepped in initially to provide some initial troubleshooting strategies, then offering for to reimburse my efforts to get it repaired by a local phone repair service. However, when multiple phone repair services deemed my phone to not be one that they prefer to service, SquareTrade provided reimbursement which I could then use to purchase a new phone. While it would have been nice to not need SquareTrade in the first place, it came in handy when I needed it.

Square Trade customer service was very helpful in the sense that despite I don't have my receipt the customer service diligently look for record and gave me the information of my warranty in which the store I purchase had a hard time, square trade saves them from a total embarrassment. Thumbs up to square trade customer service for being attentive and resourceful.

SquareTrade was professional, prompt and show expert attention to my needs. Their phone service helped me immediately through the process of getting my refund. I thought that this would have been a difficult process, but, Shannon, who processed the claim was quick! The claims processing people involved were also speedy! Thank You SquareTrade for a pleasurable experience and keep up the good work!!!

I've been having problems with my tv. The tv turns itself on and off at all hours of the day. I called in Saturday and the rep I spoke with this a reset on my tv, she said that should work. Unfortunately it didn't. So I called back a couple hours later and had another of your reps tell me I need to take a video and a photo of the tv which I thought was crazy thinking I'm going to have to sit here and do it. Finally I got the pic and a short video, sent it out yesterday 07/12/2020. So I have to unplug the tv because it just goes on by itself. So today Monday 07/13/2020, again I call back because it's so frustrating with this tv. I spoke with Oliver, such a friendly and very patient person, We tried to do a hard reset and the tv once it's plugged in goes crazy shutting on and off. I had such a wonderful experience again, Oliver is awesome.

This company handled my claim quick fast and efficiently. There was no time in between filing and resolving my issue. I was surprised when I received my settlement. I would recommend all my friends take advantage of this company. They really do a great job.

The process could be more prompt compared to other electronic insurances I have had experienced. Still waiting for results. The initial notification was a little confusing. I had to resubmit after clarification. I think as soon you receive the product there should be a prompt resolution.

SquareTrade was responsive and extremely good to work with. They tried to repair my computer and when they couldn't I got a full refund quickly and without hassle. I would totally recommend to anyone to purchase a warranty through them.

I purchased this S/T plan when I bought the phone on Ebay. Used the phone for over a year without issue, but then. I filed a claim with S/T after a local shop told me it could not be fixed. I had an issue the first time I tried to make the application online, as I had no way to submit the receipt I had received via Email. You only take screenshots and it was not something I could figure out. You had all the info, but could not do anything without a picture of a paper. You are suppose to be paperless? I finally figured out how to make the screen really small so I could get all the Email into one image. By the time I got this figured out I had wasted a couple hours on the phone with your people, and even more time getting everything done twice.

Great customer service. Explained the issue and all of the troubleshooting I did to try and resolve the internet connection. The claim rep went over the entire process with me and explained it was a known issue with the smart TV from LG. I was issued a check immediately. Thank you.

The sweeper stop working on the carpet. The brush wheel refused to turn. So I used it on the floor and it worked but the brush was very slow then it just stop turning. Thanks to your company understanding I was able to get a partial refund and purchase a Shark sweeper which is a little louder than the Bissell but it works well.

Had a phone that went bad and they refunded it. No issues. Quick & easy. All I had to do was return old phone and accessories. They sent an E certificate to my email account and I went and bought another phone also with the coverage because it helps.

I manage device purchasing and maintenance for a small company. We have over a dozen warranties with SquareTrade. Unfortunately, whenever I need to speak with someone on the phone, I am talking to someone in India or Pakistan who thinks it is appropriate to constantly try to speak over me, thinks that by repeating themselves I will suddenly agree that what they are saying is no longer incorrect, or their English skills are so bad that I can barely understand what they are saying. My average call time whenever I call is around 2 hours. It would be easier to bring peace to the Middle East than getting someone helpful on the phone with SquareTrade.

We ordered a pool cleaner from Amazon. After about a year it quit working. At the time we purchased the pool cleaner we also purchased an extended warranty from Square Trade. We could no longer return the pool cleaner through Amazon so we contacted square trade for a repair, replacement, or refund. We just wanted a replacement pool cleaner. We put in the claim which was super easy to do. Then we waited. For a little over a week. They had sent an email stating that they were searching for a replacement cleaner for us.

My kids the electronics need repair. After some time item was sent in for repairs. Item was returned with no issues. The warranty repair assisted in getting the electronic fixed. The item was shipped out, repaired and returned within a week.

The wifi stopped working on LG tv. Trying to fix by phone did not work. No repairman available due to COVID-19.. After a few discussions with Square Trade I was given a replacement Samsung and asked to keep the LG. Glad I purchased the coverage.

SquareTrade was easy to use and was very timely. I was completely satisfied and I will continue to use SquareTrade to insure products in the future. I have used SquareTrade for years and I have always been satisfied with their reasonable prices and their service.

Good service. Just don't think I should have to pay the $39.99 fee for each claim after paying for the "insurance" when I purchased the product. This claim was super fast and easy. Love that Square Trade sent me paid for packaging and I didn't have to pay for repairs then square trade pay me back. Shipping was fast and received a nicer newer phone than what I sent in. will probably continue to purchase square trade protection plans for higher priced items.

The company tries to find ways to not honor their warranty. One very nice employee was trying to re-install my iPad but a supervisor stepped in and said we are not going to do it. The process was almost complete was interrupted before finished.

Suffice it to say, my claim was handled in a very efficient and timely manner. I was especially pleased with the customer service claim person who was very helpful in guiding me through the process. My camera was returned within the five days Square Trade promises. I was especially pleased at how well my camera was treated and returned to me.

Fitbit Flex 2 Battery not working had a replacement refurbished it did not work after 2 days so I called back and the replacement was sent for the broken replacement. It's been a week and the new one appears to be working well and I am back tracking and walking. Thank you. :)

I had no problem filing my claim. The only thing I thought was unnecessary was that I was required to return the charging cord. Between me, my wife and our daughter, we've had so many different chargers, it difficult to find the correct one for that particular phone.

It was great experience and I got very good response and quick service. I got my new replacement TV with upgrade model and brand new. The associates are humble and listen every details of the problem and solve all problems in timely manner.

Fast efficient service. Highly recommend using this company. Would definitely purchase again. When offered extended warranties are also a good call especially if the item is electronically or for a child/young adult. They extended warranties have always been helpful to my family.

I am happy to report that the representative I spoke with was able to resolve my issues even better than expected. I was also better able to understand the difficulty the tech may have had to isolate the issues with my device.

I did some work online to establish my claim, and also spoke to someone over the phone. The process was simple, and I received the refund for the item covered within one week. I would recommend giving this service a try.

I bought my son some headphones from Office Depot back in March of 2020. They broke so I was chatting with someone from SquareTrade because I purchased their warranty. The person that I was chatting with decided he didn't want to give me a full refund, so he canceled my protection plan and is only refunding me the cost of the protection plan. Which is $5. I spent almost $60 on the purchase but Square Trade will only give me a refund of $5. I'm a single mom who's struggling financially, so $5 really does not help me at all!!!! I will NEVER buy a Square One protection plan/warranty again and I suggest that no one else buys them either. They are a scam!!!! They are not there to help you when what you purchased breaks. So I wanted to warn others about their scam.

They do not honor their contract. The charging cable malfunctioned according to Apple and I need a new one. They claim that they do not cover the phone accessories but that is not in the exclusions in the contract. Customer service provided me with the contract and it was nowhere to be found. The agent just kept saying that they don't cover them but would not provide me with written documentation, that is dishonest. Don't do business with them.

I made a claim about a phone and was told to take my device to Best Buy and I would be reimbursed. Due to Covid I was not able to go and my claim was closed. Now that stores are back open, I tried to open another claim by speaking to customer service and was told that because there was a small crack in the screen, I would not be covered for the mechanical issue. They will find any excuse not to cover your device. They are a complete rip off.

I have changed my rating to 5 stars. SquareTrade came through! I will recommend this company to all of my family and friends!

I used Squaretrade once before and received a fast result because they didn't want me to send in the item for repair. This time I had to send my laser printer in for repair. The transit time for FedEx was over twenty days as the printer sat in the FedEx warehouse waiting to be delivered. I complained to Squaretrade and they sent me a $50 check for my inconvenience. Once they got the printer, it was "repaired" quickly and returned to me. My one star review lies with the fact that the printer was not only NOT repaired, it was in worse condition than when I sent it in.

I purchased a brand new bike from a retail store along with a referred company to come assemble the bike and this warranty. The bike was never put together right and parts were broken. I took it to a bike shop to check it out and at the time, I was not aware of the warranty on it. I paid extra money to have the bike assembled right. SquareTrade showed me that they were concerned and because of what happened and the red tape in my situation, they still came up with a solution. I will highly recommend them.

UPDATED 07/01/2020: SQUARETRADE IS AVOIDING WARRANTY OBLIGATIONS. Great service until now. No resolution or satisfactory response from company. I have two Fire 10 tablets from Amazon with receipts and a warranty on both of them. I have used this warranty 3 times since November 2018 with no issues. Both tablets have been dropped and need to be replaced. I have made 3 calls to Square Trade in the last month and they are stalling by asking me questions from two years ago that I cannot answer. I did not have these issues previously. Avoid Square Trade Warranties. They are avoiding my claims they are obligated to cover. I am writing the Better Business Bureau today.

Square Trade ended up calling me and telling me that their rep made a mistake. My product was refurbished and did not have a warranty by HP which the rep on the phone missed. Square trade called me and has resolved the issue. I appreciate the help as this is exactly what I was looking for when I paid for the warranty. Thank you,

I have never been so easy to file a claim. The agent egu I talked to was a very professional and kind. He explained me very well the process of my claim. I am really happy with the attention that I received. I would definitively recommend this company.

I would absolutely not recommend buying a warranty with Square Trade. I bought a laptop through Office Max/Depot last year and the laptop broke (hard drive issues). I have spent 12 days, 13 phone calls (hours and hours on the phone with people who couldn't/wouldn't help), 2 store visits, and the end result is that they have passed me off to get help elsewhere. I paid $89.99 for a useless warranty. Do not purchase a warranty with them. If you need it, you will only run into extreme frustration and being passed off.

Updated on 07/19/2020: TV quit working. Sent in claim. Was told to contact manufacturer because it's on them the first year, I want to know why then my insurance doesn't start after a year?? Instead of right away, I feel cheated because they're not covering it for the 2 years just 1 year.

I was told about 3 weeks ago that I was going to be sent an empty box to ship my laptop to you with directions on what to do next and none of that ever came to me. My laptop is not turning on all the time and I really need it fixed so I can do my work and my child as well for homework and speech therapy. I was told that it was going to take approx 2 weeks to even receive it back so I just need this matter fixed soon. Thank you.

I purchased a product that has since stopped working, I called to open a claim and I was told I have to do it online because that's the way you have to' , then why have a call center? So I started the claim online and then had to call back. When I did I had the unfortunate displeasure of speaking with shanice. She was not only rude, but was not very accommodating to try to help and then she hung up on me. Then when I was able to find the warranty info online, I was told to call the manufacturer. If they wont honor the warranty, then why offer it? If customer service refuses to help, then why have a customer service number?

I had to file a claim and it was quick and easy. I highly recommend Square Trade! Received settlement check in a timely manner. I will purchase in the future. I’m a very happy customer. Very easy to work with!!

Whenever I bought electronic stuffs, I always bought SquareTrade's insurance for them. Never had a chance to use it until now. My TV's screen went black in just 3.5 years of use so I called SquareTrade to report it. After an initial diagnostic, and all the steps such as plug and unplug, reboot ... he came to the conclusion that my TV is dead and the resolution is to replace it. He sent me an email with a couple of TV models to choose from (almost compatible in functionality and price with mine). Within 3 days, a BRAND NEW tv (not a refurbished one) delivered to my door. Kudos SquareTrade. You have my business for life???? Couldn't be happier. FYI, you have to donate or discard the broken TV yourself because Square Trade won't take it back.

We had a very difficult time to have our tv go out during covid 19 virus but I must say I’m very satisfied with Squaretrade on how they handle all of our tv problems. New tv works great. Can beat this warranty!

Customer service are very helpful, nice attitude towards the customer. We’ve purchased another warranty on our new microwave that will be install on June 19, 2020 at Costco online purchase. For future I will always include SquareTrade warranty since we have good experience with this company.

LG 55” OLED TV Internet Problem. TV wouldn’t connect to internet - it took 4 calls and 3 hours of my time to determine that SquareTrade said their 3yr extended warranty did NOT cover a software issue. I got a new router it seemed to solve problem, then 3 days later it started again. Then got TV hardwired to WIFi and things were better, now TV still buffers periodically, not happy!

Very helpful in filing my claim and receiving my payment. Had a hard time with the company my item was purchased from. Spent almost a month on the phone being redirected to numbers that didn't help. I will definitely recommend!!

Response time was immediate. No problem with the transaction. They covered what they said they would on the protection plan. The process was very clearly communicated on what steps I needed to follow. I received my check sooner then I thought I would. I would definitely recommend this protection plan to anyone. Its low cost and the service was awesome. Thank you Square Trade.

I purchase the SquareTrade protection program every time I am offered to do so. Whenever I have had to file a claim its always smooth and quick. I would highly recommend purchasing Square Trade to anyone. Thank you Square Trade!

SquareTrade received my phone on 6-3-20. I have yet to hear anything back from them. No fixed phone. No replacement phone. NOTHING!! There is no way to contact them to ask where my phone is. Every time I go online, the chat agent is offline. There is no updated information on their website. It does not change from "assigning service". When I click on the "more" link, it goes back to the main page.

Purchased a Electronic tablet from Ebay, bought the warranty. Tablet failed, called Square, filed a claim. Square referred me to manufacturer. Tablet has no discernible manufacturer, claim was closed by square trade. No way to reopen claim, no means of complaining about the service or the agent. The entire system is designed to rip off the consumer.

Repair to Dell Inspiron 22 Desktop Model 3263. Computer would not save files. After turn off the next time you start the computer there would not be any files on computer. Repair is Great. All files are holding now. Thank You. Thank You for Your FAST Service. Repair Technician Placido ** did an Outstanding Job.

My Roku stopped working and I called and filed a claim. The claim was handled in a timely manner and the associates I spoke to were courteous and caring. I had just lost my husband and the kindness was appreciated.

The time and return around was great. There was no problem in getting the authorization for the Xbox. It easy and fast. I always use Square Trade on all my products but I really haven’t had to use the insurance til now. I would definitely recommend square trade to everyone when you purchase such products. It’s great.

The representative that I spoke with was very courteous, knowledgeable and handled my case in a timely manner. The option that I was given was an agreeable option to adequately handle the situation. I have used Square Trade on several items and will continue to use it.

Awesome Service.! Was easy to fill out claim online. Fast Service is what I was really impressed. I thought it would take a lot of paper work and time to received my item but it did not. I would definitely recommend Squaretrade to everyone.

I thought the process was great because of the good customer service. They answer all question very calm and respectful and my claim was processed very quickly so I must say good job to you all. Keep up the good work.

I am pleased that they responded to the feedback and followed through to process my claim. That said, someone who has a genuine claim shouldn't have to jump through all these hoops and deal with dispute resolution to get their money back. You're basically promising peace of mind on purchases and providing anything but. This was a headache. I would not purchase again.

Sometimes it really is about getting the right representative. The gentleman that eventually reached out recognized the drawn out, circular rabbit hole I was caught in and resolved the issue right away. I have to believe that my experience is an anomaly. Allstate is a good company and they honor their client claims.

The issues was resolved very swiftly and in a hurry. I’ve updated my review to reflect an overall positive experience with this company. They did make things right and eventually approved my claim. Therefore I would recommend this company to other people.

When I purchased my tv from HSN in 2017 I included a 3 year protection plan. Tv had 2 years manufacturer warranty. Now Square Trade is telling me that their plan was running in conjunction with warranty. I have been told on another occasion, different product that I could not file a claim because of manufacturer warranty. In the future I will take my chance on manufacturer warranty since double coverage (manufacturer and Square Trade ) still left me with no coverage after only 3 years (2017-2020) instead of 5 years (2 years manufacturer warranty plus 3 years Square Trade Protection). Unless you have money to give away you might consider whether you want to get this plan.

I went through hell with Squaretrade. I bought an iPhone from overseas and I don’t have a receipt because overseas everything is in cash and it wasn’t like an official Apple store but that doesn’t matter, the phone wasn’t stolen, they checked the serial number of it and everything came out good on Apple's website. Since the phone was bought overseas Apple didn’t fix it because they can only work on phones bought in the US for some reason. Anyways I got it as a gift from my grandpa who passed away a couple of weeks ago because of what is going on in the world right now. So we didn’t have a receipt and even if I wanted to get a receipt, my grandpa is dead, I couldn’t get one.

6/29/2020: So only after posting my review here did I receive a response letting me know that they have mice me forward in the claims process and I should be receiving a affidavit soon. Well, here again that email was date June 9... well over three weeks. I would have paid for overnight shipping of this form if need be. But the lack of care and consideration is alarming. They should refund me every dollar I spent on this scam of a warranty. This should not be the case to bring some resolution.

I purchased the extended warranty when I purchased my TV from Costco. My TV stopped working. SquareTrade approved it to get fixed however since Covid they said they could not send someone to fix it. This was not true. I know someone who does warranty work for them in a different areas and they are being sent into customers homes for repair by Square Trade.

Though my laptop couldn't be repaired, Square Trade's service was excellent. They delivered on all their promises. Customer service representatives were helpful when called. With that said, those phone calls would not be needed if they were more forthcoming with details on the progress of my claim.

I purchased a three-year plan with SquareTrade for a 55-inch TV. I've filed a claim with it and the process was a little bit confusing at first but they explained everything to me. I talked to a rep on the phone and they were fine. They said they needed an email but I don't have one so I used my sister's email. Then, I talked to them yesterday and they said that my new TV will be out on the 7th or the 10th.

SquareTrade handled my claim with no issues. Had pleasure working with your company. The customer service employees were very nice. You even reimbursed me for the extra shipping charges as you said you would. Thanks for taking care of my claim in a timely manner.

The recent claim was for a bicycle and I don't know if it was just frustrating because of COVID going on but I felt that I kept getting the runaround. SquareTrade was telling me to take it to a bike shop but nobody is open. I said that if they could find me somebody open, I would take it. But they said I had to find somebody myself. So I tried to find somebody but there was nobody open. I called SquareTrade back and they told me to call the manufacturer. I tried telling the manufacturer but they don’t accept this for repair. They said they could send me the part if I wanted to buy the part but I didn’t even know what part it was. So then I had to do online chat and I kept going back and forth.

Signing up for SquareTrade was easy after I bought my Fitbit in December of 2019.

They may have been good in the past, but steer clear now (May 2020) - complete waste of money! Save your money for your next upgrade instead of the trash you will get. I had headphones with a two year coverage. They sent me a refurbished set that didn't work straight from the box. I returned that and got another refurbished set, that had the power button stop working within two weeks. I got another refurbished set that stopped working within 60 days. I still had 7 months on the warranty, but they said no we are done. I wish I would have gotten a new set because they are basically sending out junk. Watch out - you will probably get crappy refurbished stuff that won't last.

Your SquareTrade coverage starts on the day you purchase the warranty - not when you take receipt of your warranted item. If you make an in-store purchase, no problem because you walk out with the warranted item. Coverage starts on the day you purchased the item. HOWEVER, if you purchase an item and warranty together online like I did (at Costco) the warranty will be initiated before the item will be shipped. For me it means I lost a week or more of coverage. PLUS Costco will not refund the warranty purchase once SquareTrade emails you the Plan Number (which is right away).

My experience dealing with SquareTrade service protection was excellent. They were courteous, understanding, and prompt. I highly recommend their service. The technician diagnosed the problem, explained what had to take place and followed through just as he said. I’m very pleased with the service.

Microwave Oven Replacement. Square Trade was very easy to work with and I was reimbursed immediately without any questionable hassle or any problem at all. I want to thank your company for the great customer service and ease in getting my claim taken care of.

I've had favorable dealings with this company up until the last time I dealt with the company. Plain and simple, the representative lacked the personality to be working in the "customer service" field. Not only that but she didn't really resolve the issue and I feel like if this ever happens again they'll never get my business again!! You pay for insurance to get your product replaced in the event specified by "your rules and guidelines", I don't need or want any extra attitude, give me what I paid for or I'll move on and you'll lose my business for good. Whether you care about one individual or not, that's your call!!

My cell phone wouldn’t charge. I sent my phone and paid the deductible. They couldn’t fix it so they sent me a brand new phone. I sent my SIM card by accident and they got it back to me the following day via FEDEX. Very happy. Just wish there was no deductible.

My HP Pavilion laptop was accidentally dropped and then we got the screen broken. I made a claim to SquareTrade and they sent me a shipping label and the box. It did not take much time. It was only five minutes of form filling, and then just dropped it at the FedEx. Then, a couple of weeks, I got it back. It was a very good and friendly service. I'm happy with that.

Will never buy another policy again from SquareTrade. Very deceptive practice. Bought TV from a membership club. They gave the brochure that describes the coverage and salesperson told me covers everything bumper to bumper. Registered on-line. Never received the actual contract that I was told I should have received. I still have the original e-mail they sent me after registering and no contract was included. Tried to make claim for power surge damage from I am assuming lightning and now the fine print comes out. "We don't cover Acts of God! We cover power surges just not from lightning!" Should have just said power surge, cause nobody can prove whether it was just a power surge or lightning strike near by.

My recent claim with SquareTrade was for a battery charger, like a laptop cord that connects to the laptop. It stopped working. I called up SquareTrade and they said it wasn't a year old yet. They told me that I needed to contact Apple. But then, Apple said that they don't cover that product. It was upsetting 'cause I had to go back and forth several times.

I send in a defective cb radio and wasnt able to fix and they just send me the money and problem was solved. The time they took to sold my problem was fast. Also they keeper you updated with the whole process at all times.

Not happy that I had to package up my TV and send it out for repairs. What happened to Techs coming to the home for 50 inch or bigger or finding a repair shop close by? The trouble shooting part seem to go overboard in the sense of having to take a video and send it in after tech on the phone took me through the test with no change.

I owned a Dell computer that I had owned for about 15 months. The battery had basically quit taking a charge. I took it into Office Depot where I purchased the unit. They explained the process and basically said that I needed to file a claim with Square Trade. Skeptical at first but all my concerns were addressed. Frank the technician I worked with was excellent. He explained what I needed to do and what documentation I needed to submit. I did and within a short time, I had a new battery and a claim check tor reimburse me. The only delay was with Dell and that the battery shipment was delayed a couple of times but once I received it, Frank made sure I got the check to pay for it as quick as he promised. An excellent company to work with.

My recent claim with SquareTrade was for a piece of our lawn equipment. It just didn't work anymore. I called SquareTrade and it was perfect. There were no issues.

Dryer. Experience was excellent. Service person replaced bearings with parts previously sent.. Total turn key repair. From discussing with customer service to completion of repair. Really nothing else to say other than once again service was excellent especially with speaking to a service person by phone to explain problem and agree on solution.

Purchased an extended warranty for a children's tablet and was told that this warranty would cover any accident or defect that may occur. The tablet was dropped and the screen cracked. When I contacted Square Trade, I was told that it did not cover cracked screens! What is the main reason you would purchase a warranty for a kid's tablet?? Very disappointed and not worth the time nor money in purchasing extended warranties.

Updated on 05/29/2020: I am writing this as a follow-up to my review from earlier this week. Today I was contacted by their customer service department in an attempt to “explain the company’s reasoning". What they stated was that the use of the word snapped voided their need to stand behind their product because it implied force. On the day that I filed my claim and it was denied I immediately contacted customer service. I reiterated that in my initial explanation I made clear that there was no force that broke the object. It simply became disconnected. I immediately clarified that there was no force and therefore it fell under their policy of mechanical failure. When I explained that to the customer service representative today his response can be summarized as, it does not matter.

I got a SquareTrade for my Xbox controller. After we purchased it, the buttons or something wasn't working. I couldn't do the claim online because it said that there was a warranty to contact Microsoft, but I couldn't contact Microsoft. Because it was purchased less than a year ago and that there should be a one-year warranty on it, but there's not. So I just called SquareTrade and then the guy said, "Oh, yeah. No problem. I know they're not still on their warranty." It was taken care of. Everything was perfect. The shipping time was perfect, they got it back to me right away. It worked out great.

I submitted a claim to SquareTrade because my son spilled liquid on the laptop because he was messing around with the dog. They said that they were not gonna be able to repair it, so they were supposed to replace the difference off it. They did the claim and they processed everything. I sent back the laptop, they said they would send me a check. They sent me the check, I deposited the check, and within four days, the check came back bounced. It said, "Return to maker." I called SquareTrade and they were saying that they don't understand why that happened and if I tried to get in contact with the bank. I said no because I deposited the check in my account, so now, I'm contacting the company, which I got the check from because my bank had no problem accepting the check. I have yet to hear anybody call me back about it. Prior to now, I would recommend SquareTrade. This situation that's happened leaves a very bad taste in my mouth.

SquareTrade is a good company. We've had it ever since my daughter’s first phone 10 years ago from Costco and it works so we stuck with it. When the external speaker of my daughter’s phone quit working, we had to fill out the normal form – what happened to the phone and what the problem was. We live far enough away that there's nobody around to fix it so they just sent me a replacement phone and it all went smooth. It's a pretty quick process too. It takes about a week to get the phone and a week to send it back in. They do a good job.

I'm very happy I purchased Square Trade coverage for my Amazon Basics shredder. Within 6 months of purchase, with a very loud bang, the shredder failed. The manufacturer would not honor the warranty since I bought it on eBay, not directly from Amazon. Square Trade honored its promise and reimbursed me the full cost of the shredder.

The first time I did a claim with SquareTrade, I was actually surprised that it was so quick. It was within a week that everything worked out. It was for wireless headphones and since SquareTrade couldn't send me another set of the headphones, they just refunded me what it was worth, which was $40, so I could reorder another one. That's what I did and the claim went very smoothly. I did that thing online initially and then they sent me an email. They said I was gonna get the check in the mail and then I got it a few days after. I deposited it and I ordered a new pair of headphones, different ones, because they didn't have those anymore.

Signed up for two premium plans. Squaretrade started charging me for three plans. I went to the website to contact them - could get only the "FAQ" questions page. Even the link titled "contact us" would not give a phone number. It only lets you put in a subject, and gives you canned responses on that subject. If your problem is not in the list, then you are out of luck.

We bought their standard protection plan for 3 years on our TV. We were told that they would cover anything and everything. Well, they do not. I should have learned from Hurricane Harvey about being totally honest and transparent but I didn't. Apparently, lightning hit close to our home and knocked out the surge protector the TV was plugged into. They call it a natural disaster so they will not take care of us. I spoke with an insurance agent and was told it should have been categorized as an isolated incident since neighbors were not affected. I tried to talk to them again and asked for a manager who ended up with someone in Pakistan; I could not understand much but did get that they still were not standing by their protection plan. I would give a 0 if it was available.

I bought SquareTrade for an electronic sharpener. It stopped working and then I called Walmart. They told me to call SquareTrade and just file online and they'd send it to me right after I file the claim. The claim process went smoothly and it was good. They sent a new product.

I purchased a prepaid phone for my son. When I filed my warranty claim, I wasn't even allowed to put in the correct phone model. It only gave one choice for a much cheaper phone in the drop down menu. After chatting with customer service and being told that my problem was fixed, it was not. It also took the representative SEVERAL minutes just to reply to a simple message. I had the phone for less than 2 weeks and am being reimbursed for $15 less than what I paid for it! Completely unreliable service! I will not be purchasing another "protection plan" if they are involved.

I Purchased a 65 inch Vizio television $1700 at Costco a few years ago and the attendant suggested that I purchase the $99 Square Trade 5 year extended warranty. He stated that if anything goes wrong they will replace it. Several months ago the television began taking longer and longer to warm up before it would actually turn on ultimately taking at least 30 minutes. I called square trade and they begin putting me through a series of self diagnostic checks which were ultimately just hoops that they wanted me to jump through in the hopes that I would lose interest. By the time they figured out that I wasn’t going away they scheduled me for a service call but due to the coronavirus said that the state was shut down and they could not perform service calls.

I bought a guitar on eBay and used Square trade for 2 years protection in September 2019. A couple of days ago the guitar stopped working with no musical sounds. I tried to contact square trade with no success, I signed up online on their website, and I couldn't file a claim. I tried chatting on line 4 times, with no success to file a claim. Finally the last person asked me to logout and log back in after 15 minutes to refresh the system, and when I did, the warranty for the item does not exist, information was changed and couldn't file a claim. And I still cannot file a claim.

The most recent claim that I had with SquareTrade was on one of the tablets I had bought. I tried to do it through email, but I ended up having to do it for a call. It took no longer than a day. Everything went well with it. I was able to take the money that they gave me back and just buy another one. I never had any problems with SquareTrade. I always got whatever I wanted.

I contacted SquareTrade and told them my problem with my fitbit. That it still worked but I could no longer read the face. It just seemed to die. The next thing I knew was I received an email that a new fitbit was on its way. I was thrilled. Thanks.

I do appreciate the service given to me recently. The staff was knowledgeable and if the representative did not know the answer. They directed me to someone that did. This is a great way to serve customers. They made me feel wonderful about them and I will continue to use. SquareTrade. Thank you.

I purchased SquareTrade when I bought the electronics from Amazon. With the history of that electronic device, I usually had a problem with them. And so, I felt it would be a good idea to do that. My claim with SquareTrade went really well. I got on the website, answered the questions like they wanted, provided the information, then we settled up. And when I got my replacement, I signed up for another one.

I bought a cell phone on Ebay, it was brand new n the box. I was offered the Square Trade warranty and purchased it. 8 months later the screen is lifting up off of the phone. It was not broken it was coming off of the phone and affecting its operation. The manufacturer would not cover it, said it was purchased from an unauthorized dealer. I was not worried, I purchased SquareTrade. Well I was told that it sounded like an accident and that they would not cover it. I was given no choice but to receive my money back for the purchase of the warranty. They don't cover accidents. IT WAS NOT AN ACCIDENT IT WAS A MECHANICAL FAILURE! The phone is coming apart and will not function properly! Don't rest easy people thinking your covered, the minute you believe they will take care of you, they will let you down. I won't trust them ever again.

I bought a portable ice maker from Walmart and spent the extra $8 for a two year warranty, I'm so glad we did as almost a year to the date it died, Called Square Trade and they took care of everything, I got a refund to purchase another one! How easy is that!!?? I highly recommend square trade, we've had this on other items we've purchased and it has really come in handy!

I bought a 65-inch Vizio and the manager was telling me that the SquareTrade insurance covered all damages. So, we purchased it. I called the store first when I filed a claim and they did nothing. They gave me a number to call again. They said the insurance was through them so I had to call them. The rep at SquareTrade was somewhat helpful. When I spoke to them, I thought they were gonna repair the Vizio regardless of the damage. But then, they emailed me and said it was probably self-damage and they weren’t able to handle it. At the time of purchase, it was explained differently to me. It’s not worth having.

SquareTrade was the only warranty that was offered for the headphones. I just had to go online and answer four questions on their template to submit a claim. I also spoke to a rep who went through the same questions that I answered online. SquareTrade sent a credit for the original purchase price of the item.

The representative assisted me efficiently and everything he told me was helpful and true. He was very personable and I felt like he really listened to the issues I was having with the product. I would definitely recommend your services to others. Thank you!

Warranty issue with customer service failure was made up and corrected by supervisor. Issue resolved and further problems addressed with training of employee promise. Good Job! Saved a future customer of SquareTrade! Would not have used square trade if representative did not follow up on the poor review.

This was the worst warranty experience ever. The website is crap, so many errors, it took me two days to finally get someone on the phone who actually did help me. Chat box hell with agents giving me IDs that were not there when I spoke with a live person, who sent me an email that sent me right back to the chat box. Will NEVER buy another SquareTrade.

I really appreciate the check my grandson received from yous. He plays his game so much and when the controller broke he wasn't happy, he was so happy when he receive his refund. Thank you so much! He will be buying more and getting the warranty is reassuring, thank you so much!

When you wear headphones a lot, different areas of the headphones could potentially break, which gave me the idea to buy a SquareTrade protection plan. If it was something else, I may not have because if it’s just sitting somewhere, nothing’s really gonna happen to it. But headphones makes a big difference and so, I thought it was important to have those. I bought the warranty through Amazon and I had to go back to them, go into my account and figure how to get that information over to SquareTrade. That was a little bit of an issue but I was finally able to figure that out. It was more of a user error. Other than that, it was perfect.

I got the warranty at Walmart when I purchased my Lenovo all-in-one computer. When I had questions about the warranty, a lot of the cashiers were not trained thoroughly to explain, like they really had to pull pamphlet up and there was a lot of, “I think it does this or you should be able to do this.” There was no basic guarantee. But because I know about it, I took it anyway.

Well I am glad the phone was replaced. But there was an issue with delivery of the phone. I tried to tell the agent they would not deliver the phone to the home address. She told me UPS would deliver the phone to my home. Yall need to get that clarified that the USP delivers the phone to the post office.

I submitted a claim with SquareTrade for an all-purpose remote. The claim process was just fine. However, it kept saying it was a phone and it wasn’t a phone. It was weird when at the very beginning it wouldn’t give me an option to select anything other than a phone. But other than that, it was pretty simple to do it online. They sent me the shipping label on email. I sent that remote off with all the packaging, and then they gave me a gift card. So, I was able to go back and purchase another one.

The process for making a claim was very easy & I didn't have to wait long for it to be processed. I would highly recommend getting a warranty on all future electrical appliances and fixtures. It is well worth a couple extra dollars.

Christmas gift, a hoverboard, failed to hold a charge. Filed claim by phone. Representative helped filed claim and initiated issuance of check to purchase replacement. Easy resolution. Anticipate check shortly and will purchase again. Good customer service. But review process not so easy.

I was surprised at how fast and easy SquareTrade was to work with when I made a claim on my electric smoker. I initially started the claim online, and they called me to follow up and were super fast in processing the claim. Thanks!

I submitted a claim for headphones I'd purchased 2 yrs ago that had stopped working on one side. Square Trade was amazing, I submitted my claim & was approved within 2 hours. I had a check for 80% of the original value of my purchase within five days. Because of this plan I was able to purchase new headphones without spending more than $10 of my own money. I highly recommend these protection plans on anything they're offered on. $4 now will save you $50 in the future.

Square Trade did great. They took care of the issue. There were no problems at all. I would highly recommend them to others who want warranty protection on products they rely upon. Square Trade is the best. Give them a call.

The whole experience was super easy and fast. In fact the whole experience took just a few minutes and I had my e gift card almost immediately! The gift card was very easy to redeem. I will definitely recommend square trade to anyone. I don’t understand why you wouldn’t always use SquareTrade warranty when available.

When I filed a claim, there was a system error for a couple of days where the link that they sent me to update things didn’t work. But once I logged in to the account, there was a backway to do it and I got it all figured out. The claim went completely fine. This was the third time that I’ve had to use the plans and it helps on the protection just in case something happened.

We purchased a SquareTrade protection plan for $7 and if something goes wrong, you go on Walmart, file a claim and just follow the directions. I bought the extended warranty because you'll never know if something could go wrong and that you'll be covered. I had purchased a phone and it is all cracked up. It dropped a few times and the pictures are blurry. I'm not sure if the port is not charging the phone and so, I was wanting to try to file a claim and try to get another one. Instead of returning it, I tried to do a claim.

Warranty on defective paper shredder, great satisfaction, speedy service, speedy payment, excellent customer service and very friendly staff. Staff is highly knowledgeable and very patient, professional And helping in so many ways. I would highly recommended this service to anyone for their outstanding customer friendly service and staff. There is nothing better they could do to improve their customer experience service. Totally professional, exact, to the point with great guidance. Excellent customer service. Outstanding help when you need it.

I bought a SquareTrade protection plan for a desktop computer. When I submitted a claim, I opted for the cash instead of waiting for a service technician, which was good. I got the check in the mail a couple of days ago.

In Aug 30, 2017, I was notified I was getting a reimbursement check from Squaretrade, from a care plan for a product they deemed unrepairable. They failed to deliver about 10 checks during aproximately 20 months. On May 2019 I requested a solution in the form of a gift card. They denied, and instead delivered to me a check, with the wrong name.

I purchased a wireless vacuum cleaner from E-Bay with a Square Trade Warranty. They accepted my money immediately. After 3 uses the batteries would not take a charge. I contacted Square Trade for Warranty service. They wanted documentation on the purchase, which I sent. Since the item was purchased from China, the manufacturer, Auto Jare would not repair, replace or refund. I contacted Square Trade for refund and they refused to cover the item on the basis that it should be covered by the manufacturer, who will not cover the item. I have several Square Trade Items on different items. They misrepresent and refuse to cover their own warranty, so why do they take the money???

Everything went well with my claim with SquareTrade. I had a two-year warranty on a vacuum cleaner. It stopped working. The claim process was extremely easy and it was quick. The hardest part was trying to figure out the model number on the vacuum cleaner. Other than that, it was a piece of cake. I got some of my money back. It was a well-run, good process. I have no complaints.

It's very important to have a warranty for my electronics. I liked the cost of SquareTrade versus the cost of the technology product. I purchased their protection plan for almost every technology item. Their claim process was very easy and it just took a few minutes. I did that online. Everything went well and I'm highly satisfied.

I kept getting this ad on my email. It said to dismiss it and then it kept popping up and blocking my email so I couldn't click on it. I called in the claim for my HP laptop to SquareTrade and the rep was fantastic. He controlled my computer with my mouse and he got rid of it.

Tried 5 times with 5 different representatives from SquareTrade to file a claim (including a manager) to no avail. My Fitbit Charge 2 stopped working and the warranty from SquareTrade that I bought at Sam's Club should expire next year because I get an additional year of protection because I'm a Plus member since 1995. Sent pictures of receipt and member's card. I'm tired of dealing with this company, next time I buy anything, I won't buy SquareTrade warranty, they're useless.

I got an iPad 7th generation from Target and I have a million children, which is why I got SquareTrade for it. I also have other items and devices through SquareTrade. Having a protection plan is extremely valuable. I’ve had to put in two submissions to get the iPad screen fixed. And if I didn’t have that, I would have spent about $500 compared to just paying the SquareTrade insurance on it. So I saved 500 on it and I was pretty excited about that.

Appliances are very temperamental these days and electronically forward, which is not something anybody can work on easily and inexpensively. I got an extended warranty for my LG refrigerator and it’s funny because the compressor went out and it was still under warranty with LG. Nick, the gentleman I was working with, stayed with me through the whole thing. He told me he would contact LG for me and give them all the information. He not only took care of all that, but he also stayed on the phone when LG had questions for me. He said he would stay on as long as I needed him to. So, he was a rock star. He was awesome.

If there was less then a star I would give them. They are thieves, don't waste your money, purchase 2 plans along with my eBay electronic purchase for 2-year warranty, took my money and never send me a receipt, when I called they said it's not on their system, I forwarded to them my bank statement showing that they took my money and the purchase I have on my eBay which has the order number and ID number. Still they said it is not sufficient and they can't locate it!!! And they are saying they can't refund me as well. It's been more than a week with the same outcome. No warranties and no money back even after contacting the manager. Finally, I got my money back from my bank as I filed a dispute and I am gonna contact consumer services. This is a joke. Waste of time and money.

I wanted to have the peace of mind in the event that something happened that it would be taken care of. SquareTrade was offered at Walmart and submitting a claim with SquareTrade wasn't difficult. Sometimes it gets to be a pain though. It seemed every time that I tried to file a claim, they wanted to see a new receipt or the original receipt. It was already sent, it's in the profile. They have the information, and then they'd say, "We don't have your receipt." So then I had to dig and find it. All that information was sent to them by the store itself for the most part. Walmart does, Sam's does, it auto-imports to them. Why I need to find that receipt a year later or something of that nature is difficult. But other than that, it's okay. Having a protection plan is very valuable. The scooter was trashed, so they just sent me whatever the QuickPay was. So, I got a new scooter.

Bought a Keurig and this warranty of Amazon. Great decision. After the Keurig crapped out, I was able to jump onto the Square Trade website and file the claim immediately. The process was simple, quick, and efficient. I got a response from square trade in less than 24 hrs and their offers were fair and clear cut. I went with accepting a check to purchase a replacement myself, the amount was slightly less than what I paid for the Keurig initially so it was a great deal in my opinion. I would definitely buy another warranty from this company and I would highly recommend this to others.

I’ve heard of SquareTrade before and I was familiar with it. I got their protection plan through Walmart for an AirFryer. I have had two that burned out and this time, it just stopped working. Having a protection plan is great.

Broken vacuum needed to be replaced. After giving them the required info, they promptly took care of my case and refunded me. Totally easy. Save time and feel secure. Highly recommend. Save yourself the hassle of doubt and get this. Thank you!!!

The customer service representative was very professional and accommodating. The return process was handled quickly, but what I was dissatisfied with is the fact that I had to return the Air Pods right back because they were not working properly even after being told that they were fine.

Nighthawk WiFi. From the first phone call on this claim I was treated with much respect and they was working on this claim to get it resolved. Check was sent in a timely manner. I'm buying another WiFi. Will it be covered under this same contract? Thanks so much for the great service.