Allstate Protection Plans Reviews

I submitted a claim to SquareTrade because my son spilled liquid on the laptop because he was messing around with the dog. They said that they were not gonna be able to repair it, so they were supposed to replace the difference off it. They did the claim and they processed everything. I sent back the laptop, they said they would send me a check. They sent me the check, I deposited the check, and within four days, the check came back bounced. It said, "Return to maker." I called SquareTrade and they were saying that they don't understand why that happened and if I tried to get in contact with the bank. I said no because I deposited the check in my account, so now, I'm contacting the company, which I got the check from because my bank had no problem accepting the check. I have yet to hear anybody call me back about it. Prior to now, I would recommend SquareTrade. This situation that's happened leaves a very bad taste in my mouth.

SquareTrade is a good company. We've had it ever since my daughter’s first phone 10 years ago from Costco and it works so we stuck with it. When the external speaker of my daughter’s phone quit working, we had to fill out the normal form – what happened to the phone and what the problem was. We live far enough away that there's nobody around to fix it so they just sent me a replacement phone and it all went smooth. It's a pretty quick process too. It takes about a week to get the phone and a week to send it back in. They do a good job.

I'm very happy I purchased Square Trade coverage for my Amazon Basics shredder. Within 6 months of purchase, with a very loud bang, the shredder failed. The manufacturer would not honor the warranty since I bought it on eBay, not directly from Amazon. Square Trade honored its promise and reimbursed me the full cost of the shredder.

The first time I did a claim with SquareTrade, I was actually surprised that it was so quick. It was within a week that everything worked out. It was for wireless headphones and since SquareTrade couldn't send me another set of the headphones, they just refunded me what it was worth, which was $40, so I could reorder another one. That's what I did and the claim went very smoothly. I did that thing online initially and then they sent me an email. They said I was gonna get the check in the mail and then I got it a few days after. I deposited it and I ordered a new pair of headphones, different ones, because they didn't have those anymore.

Signed up for two premium plans. Squaretrade started charging me for three plans. I went to the website to contact them - could get only the "FAQ" questions page. Even the link titled "contact us" would not give a phone number. It only lets you put in a subject, and gives you canned responses on that subject. If your problem is not in the list, then you are out of luck.

We bought their standard protection plan for 3 years on our TV. We were told that they would cover anything and everything. Well, they do not. I should have learned from Hurricane Harvey about being totally honest and transparent but I didn't. Apparently, lightning hit close to our home and knocked out the surge protector the TV was plugged into. They call it a natural disaster so they will not take care of us. I spoke with an insurance agent and was told it should have been categorized as an isolated incident since neighbors were not affected. I tried to talk to them again and asked for a manager who ended up with someone in Pakistan; I could not understand much but did get that they still were not standing by their protection plan. I would give a 0 if it was available.

I bought SquareTrade for an electronic sharpener. It stopped working and then I called Walmart. They told me to call SquareTrade and just file online and they'd send it to me right after I file the claim. The claim process went smoothly and it was good. They sent a new product.

I purchased a prepaid phone for my son. When I filed my warranty claim, I wasn't even allowed to put in the correct phone model. It only gave one choice for a much cheaper phone in the drop down menu. After chatting with customer service and being told that my problem was fixed, it was not. It also took the representative SEVERAL minutes just to reply to a simple message. I had the phone for less than 2 weeks and am being reimbursed for $15 less than what I paid for it! Completely unreliable service! I will not be purchasing another "protection plan" if they are involved.

I Purchased a 65 inch Vizio television $1700 at Costco a few years ago and the attendant suggested that I purchase the $99 Square Trade 5 year extended warranty. He stated that if anything goes wrong they will replace it. Several months ago the television began taking longer and longer to warm up before it would actually turn on ultimately taking at least 30 minutes. I called square trade and they begin putting me through a series of self diagnostic checks which were ultimately just hoops that they wanted me to jump through in the hopes that I would lose interest. By the time they figured out that I wasn’t going away they scheduled me for a service call but due to the coronavirus said that the state was shut down and they could not perform service calls.

I bought a guitar on eBay and used Square trade for 2 years protection in September 2019. A couple of days ago the guitar stopped working with no musical sounds. I tried to contact square trade with no success, I signed up online on their website, and I couldn't file a claim. I tried chatting on line 4 times, with no success to file a claim. Finally the last person asked me to logout and log back in after 15 minutes to refresh the system, and when I did, the warranty for the item does not exist, information was changed and couldn't file a claim. And I still cannot file a claim.

The most recent claim that I had with SquareTrade was on one of the tablets I had bought. I tried to do it through email, but I ended up having to do it for a call. It took no longer than a day. Everything went well with it. I was able to take the money that they gave me back and just buy another one. I never had any problems with SquareTrade. I always got whatever I wanted.

I contacted SquareTrade and told them my problem with my fitbit. That it still worked but I could no longer read the face. It just seemed to die. The next thing I knew was I received an email that a new fitbit was on its way. I was thrilled. Thanks.

I do appreciate the service given to me recently. The staff was knowledgeable and if the representative did not know the answer. They directed me to someone that did. This is a great way to serve customers. They made me feel wonderful about them and I will continue to use. SquareTrade. Thank you.

I purchased SquareTrade when I bought the electronics from Amazon. With the history of that electronic device, I usually had a problem with them. And so, I felt it would be a good idea to do that. My claim with SquareTrade went really well. I got on the website, answered the questions like they wanted, provided the information, then we settled up. And when I got my replacement, I signed up for another one.

I bought a cell phone on Ebay, it was brand new n the box. I was offered the Square Trade warranty and purchased it. 8 months later the screen is lifting up off of the phone. It was not broken it was coming off of the phone and affecting its operation. The manufacturer would not cover it, said it was purchased from an unauthorized dealer. I was not worried, I purchased SquareTrade. Well I was told that it sounded like an accident and that they would not cover it. I was given no choice but to receive my money back for the purchase of the warranty. They don't cover accidents. IT WAS NOT AN ACCIDENT IT WAS A MECHANICAL FAILURE! The phone is coming apart and will not function properly! Don't rest easy people thinking your covered, the minute you believe they will take care of you, they will let you down. I won't trust them ever again.

I bought a portable ice maker from Walmart and spent the extra $8 for a two year warranty, I'm so glad we did as almost a year to the date it died, Called Square Trade and they took care of everything, I got a refund to purchase another one! How easy is that!!?? I highly recommend square trade, we've had this on other items we've purchased and it has really come in handy!

I bought a 65-inch Vizio and the manager was telling me that the SquareTrade insurance covered all damages. So, we purchased it. I called the store first when I filed a claim and they did nothing. They gave me a number to call again. They said the insurance was through them so I had to call them. The rep at SquareTrade was somewhat helpful. When I spoke to them, I thought they were gonna repair the Vizio regardless of the damage. But then, they emailed me and said it was probably self-damage and they weren’t able to handle it. At the time of purchase, it was explained differently to me. It’s not worth having.

SquareTrade was the only warranty that was offered for the headphones. I just had to go online and answer four questions on their template to submit a claim. I also spoke to a rep who went through the same questions that I answered online. SquareTrade sent a credit for the original purchase price of the item.

The representative assisted me efficiently and everything he told me was helpful and true. He was very personable and I felt like he really listened to the issues I was having with the product. I would definitely recommend your services to others. Thank you!

Warranty issue with customer service failure was made up and corrected by supervisor. Issue resolved and further problems addressed with training of employee promise. Good Job! Saved a future customer of SquareTrade! Would not have used square trade if representative did not follow up on the poor review.

This was the worst warranty experience ever. The website is crap, so many errors, it took me two days to finally get someone on the phone who actually did help me. Chat box hell with agents giving me IDs that were not there when I spoke with a live person, who sent me an email that sent me right back to the chat box. Will NEVER buy another SquareTrade.

I really appreciate the check my grandson received from yous. He plays his game so much and when the controller broke he wasn't happy, he was so happy when he receive his refund. Thank you so much! He will be buying more and getting the warranty is reassuring, thank you so much!

I got the warranty at Walmart when I purchased my Lenovo all-in-one computer. When I had questions about the warranty, a lot of the cashiers were not trained thoroughly to explain, like they really had to pull pamphlet up and there was a lot of, “I think it does this or you should be able to do this.” There was no basic guarantee. But because I know about it, I took it anyway.

When you wear headphones a lot, different areas of the headphones could potentially break, which gave me the idea to buy a SquareTrade protection plan. If it was something else, I may not have because if it’s just sitting somewhere, nothing’s really gonna happen to it. But headphones makes a big difference and so, I thought it was important to have those. I bought the warranty through Amazon and I had to go back to them, go into my account and figure how to get that information over to SquareTrade. That was a little bit of an issue but I was finally able to figure that out. It was more of a user error. Other than that, it was perfect.

Well I am glad the phone was replaced. But there was an issue with delivery of the phone. I tried to tell the agent they would not deliver the phone to the home address. She told me UPS would deliver the phone to my home. Yall need to get that clarified that the USP delivers the phone to the post office.

I submitted a claim with SquareTrade for an all-purpose remote. The claim process was just fine. However, it kept saying it was a phone and it wasn’t a phone. It was weird when at the very beginning it wouldn’t give me an option to select anything other than a phone. But other than that, it was pretty simple to do it online. They sent me the shipping label on email. I sent that remote off with all the packaging, and then they gave me a gift card. So, I was able to go back and purchase another one.

The process for making a claim was very easy & I didn't have to wait long for it to be processed. I would highly recommend getting a warranty on all future electrical appliances and fixtures. It is well worth a couple extra dollars.

Christmas gift, a hoverboard, failed to hold a charge. Filed claim by phone. Representative helped filed claim and initiated issuance of check to purchase replacement. Easy resolution. Anticipate check shortly and will purchase again. Good customer service. But review process not so easy.

I was surprised at how fast and easy SquareTrade was to work with when I made a claim on my electric smoker. I initially started the claim online, and they called me to follow up and were super fast in processing the claim. Thanks!

I submitted a claim for headphones I'd purchased 2 yrs ago that had stopped working on one side. Square Trade was amazing, I submitted my claim & was approved within 2 hours. I had a check for 80% of the original value of my purchase within five days. Because of this plan I was able to purchase new headphones without spending more than $10 of my own money. I highly recommend these protection plans on anything they're offered on. $4 now will save you $50 in the future.

Square Trade did great. They took care of the issue. There were no problems at all. I would highly recommend them to others who want warranty protection on products they rely upon. Square Trade is the best. Give them a call.

The whole experience was super easy and fast. In fact the whole experience took just a few minutes and I had my e gift card almost immediately! The gift card was very easy to redeem. I will definitely recommend square trade to anyone. I don’t understand why you wouldn’t always use SquareTrade warranty when available.

We purchased a SquareTrade protection plan for $7 and if something goes wrong, you go on Walmart, file a claim and just follow the directions. I bought the extended warranty because you'll never know if something could go wrong and that you'll be covered. I had purchased a phone and it is all cracked up. It dropped a few times and the pictures are blurry. I'm not sure if the port is not charging the phone and so, I was wanting to try to file a claim and try to get another one. Instead of returning it, I tried to do a claim.

When I filed a claim, there was a system error for a couple of days where the link that they sent me to update things didn’t work. But once I logged in to the account, there was a backway to do it and I got it all figured out. The claim went completely fine. This was the third time that I’ve had to use the plans and it helps on the protection just in case something happened.

Warranty on defective paper shredder, great satisfaction, speedy service, speedy payment, excellent customer service and very friendly staff. Staff is highly knowledgeable and very patient, professional And helping in so many ways. I would highly recommended this service to anyone for their outstanding customer friendly service and staff. There is nothing better they could do to improve their customer experience service. Totally professional, exact, to the point with great guidance. Excellent customer service. Outstanding help when you need it.

I bought a SquareTrade protection plan for a desktop computer. When I submitted a claim, I opted for the cash instead of waiting for a service technician, which was good. I got the check in the mail a couple of days ago.

In Aug 30, 2017, I was notified I was getting a reimbursement check from Squaretrade, from a care plan for a product they deemed unrepairable. They failed to deliver about 10 checks during aproximately 20 months. On May 2019 I requested a solution in the form of a gift card. They denied, and instead delivered to me a check, with the wrong name.

I purchased a wireless vacuum cleaner from E-Bay with a Square Trade Warranty. They accepted my money immediately. After 3 uses the batteries would not take a charge. I contacted Square Trade for Warranty service. They wanted documentation on the purchase, which I sent. Since the item was purchased from China, the manufacturer, Auto Jare would not repair, replace or refund. I contacted Square Trade for refund and they refused to cover the item on the basis that it should be covered by the manufacturer, who will not cover the item. I have several Square Trade Items on different items. They misrepresent and refuse to cover their own warranty, so why do they take the money???

Everything went well with my claim with SquareTrade. I had a two-year warranty on a vacuum cleaner. It stopped working. The claim process was extremely easy and it was quick. The hardest part was trying to figure out the model number on the vacuum cleaner. Other than that, it was a piece of cake. I got some of my money back. It was a well-run, good process. I have no complaints.

It's very important to have a warranty for my electronics. I liked the cost of SquareTrade versus the cost of the technology product. I purchased their protection plan for almost every technology item. Their claim process was very easy and it just took a few minutes. I did that online. Everything went well and I'm highly satisfied.

I kept getting this ad on my email. It said to dismiss it and then it kept popping up and blocking my email so I couldn't click on it. I called in the claim for my HP laptop to SquareTrade and the rep was fantastic. He controlled my computer with my mouse and he got rid of it.

Tried 5 times with 5 different representatives from SquareTrade to file a claim (including a manager) to no avail. My Fitbit Charge 2 stopped working and the warranty from SquareTrade that I bought at Sam's Club should expire next year because I get an additional year of protection because I'm a Plus member since 1995. Sent pictures of receipt and member's card. I'm tired of dealing with this company, next time I buy anything, I won't buy SquareTrade warranty, they're useless.

I got an iPad 7th generation from Target and I have a million children, which is why I got SquareTrade for it. I also have other items and devices through SquareTrade. Having a protection plan is extremely valuable. I’ve had to put in two submissions to get the iPad screen fixed. And if I didn’t have that, I would have spent about $500 compared to just paying the SquareTrade insurance on it. So I saved 500 on it and I was pretty excited about that.

Appliances are very temperamental these days and electronically forward, which is not something anybody can work on easily and inexpensively. I got an extended warranty for my LG refrigerator and it’s funny because the compressor went out and it was still under warranty with LG. Nick, the gentleman I was working with, stayed with me through the whole thing. He told me he would contact LG for me and give them all the information. He not only took care of all that, but he also stayed on the phone when LG had questions for me. He said he would stay on as long as I needed him to. So, he was a rock star. He was awesome.

If there was less then a star I would give them. They are thieves, don't waste your money, purchase 2 plans along with my eBay electronic purchase for 2-year warranty, took my money and never send me a receipt, when I called they said it's not on their system, I forwarded to them my bank statement showing that they took my money and the purchase I have on my eBay which has the order number and ID number. Still they said it is not sufficient and they can't locate it!!! And they are saying they can't refund me as well. It's been more than a week with the same outcome. No warranties and no money back even after contacting the manager. Finally, I got my money back from my bank as I filed a dispute and I am gonna contact consumer services. This is a joke. Waste of time and money.

I wanted to have the peace of mind in the event that something happened that it would be taken care of. SquareTrade was offered at Walmart and submitting a claim with SquareTrade wasn't difficult. Sometimes it gets to be a pain though. It seemed every time that I tried to file a claim, they wanted to see a new receipt or the original receipt. It was already sent, it's in the profile. They have the information, and then they'd say, "We don't have your receipt." So then I had to dig and find it. All that information was sent to them by the store itself for the most part. Walmart does, Sam's does, it auto-imports to them. Why I need to find that receipt a year later or something of that nature is difficult. But other than that, it's okay. Having a protection plan is very valuable. The scooter was trashed, so they just sent me whatever the QuickPay was. So, I got a new scooter.

Bought a Keurig and this warranty of Amazon. Great decision. After the Keurig crapped out, I was able to jump onto the Square Trade website and file the claim immediately. The process was simple, quick, and efficient. I got a response from square trade in less than 24 hrs and their offers were fair and clear cut. I went with accepting a check to purchase a replacement myself, the amount was slightly less than what I paid for the Keurig initially so it was a great deal in my opinion. I would definitely buy another warranty from this company and I would highly recommend this to others.

I’ve heard of SquareTrade before and I was familiar with it. I got their protection plan through Walmart for an AirFryer. I have had two that burned out and this time, it just stopped working. Having a protection plan is great.

Broken vacuum needed to be replaced. After giving them the required info, they promptly took care of my case and refunded me. Totally easy. Save time and feel secure. Highly recommend. Save yourself the hassle of doubt and get this. Thank you!!!

The customer service representative was very professional and accommodating. The return process was handled quickly, but what I was dissatisfied with is the fact that I had to return the Air Pods right back because they were not working properly even after being told that they were fine.

Nighthawk WiFi. From the first phone call on this claim I was treated with much respect and they was working on this claim to get it resolved. Check was sent in a timely manner. I'm buying another WiFi. Will it be covered under this same contract? Thanks so much for the great service.

I was happy with the service I received. It was quick and efficient and I was able to replace my item right away. The online process was easy and simple to use. I would recommend to my friends and family.

Fitbit repaired. I am so thankful for the quick response and assistance given to get my watch fixed during this stressful time. Exercising has given me peace and without my watch it has been annoying. You all were so amazing and can't wait till my watch arrives tomorrow by mail.

SquareTrade was very professional and super responsive. They repaired our watch very quickly. They honored the insurance plan that we had and the process was very easy and quick!! Thank you!!!! Would highly recommend them to anyone who is getting an electronic device.

Super quick. No hassle. Gave me options on how I wanted the claim to be handled, no pressure. Had same day claim completion and check in hand within 2 or 3 days. Awesome service. Quick Service. Absolutely satisfied. Will be a return customer.

Coffee machine broke, Square Trade contacted a few days later I got a check in the mail! No annoying person on the phone or having to hold for 20 mins with boring elevator music. Just say what my issue is. It gets reviewed then my claim is approved and I’m paid. It’s simple!

Broken headphones. The process of filing a claim is not confusing at all. In fact the customer service rep. was very helpful. It took maybe three days from start to finish. I am very pleased with SquareTrade process and have no complaints.

They take care of the product fast and handle it very well. I was able to ship it on a Saturday and they got it by Tuesday and my son can’t wait until it comes back so he can get back on it. I really recommend Square Trade to anyone.

My laptop was dropped and the screen was distorted. I contacted SquareTrade and was assured it was covered by the extended warranty. It was easy to ship. I received an e-mail right away that my package was on its way. It was repaired and back to me within a week! I will definitely recommend square trade to anyone! Thank you!!

While I could not replace the item covered with the cash offer, and repair was not an option for it. It covered about 3/4 of a new one. After my purchase of Square Trade coverage for the item, I was still paying for 1/2 of a replacement. But it's better than 100%. I would buy coverage again. But it could definitely offer a more satisfactory replacement.

I had a long 2 weeks at between moving into a new home and family outings. But SquareTrade helped me so much. Thank you!! My daughter's bed broke and my nephew's stroller wheel came off. But they helped us get replacements.

They made my process very fast and easy to repair my son's iPhone 7 both times. 1st. time it was fixed and shipped right back to me only to break again the next day. Sent back immediately for repairs and was unfixable so they sent a new phone very fast.

I got SquareTrade for a brand-new phone and did not expect to have any problems. But having SquareTrade made sense on this one. They shipped out the phone pretty quickly and it got returned quickly, and everything was resolved on it. Although there have been times I've bought SquareTrade and haven’t had a problem, I'm fine with that, too.

I was offered the SquareTrade warranty at Staples and I just went ahead and purchased it. I filed a claim for an office chair, which I’ve had for probably a year and a half. The seams on the arm were starting to pull apart and then, the same thing on the top of the back was kinda going against the wall. Filing the claim was easy. You just go on their website and follow the directions. I got a response the next day so it was quick. They couldn’t find the color match and I even went back up to Staples the other day just to see if they had something, and they didn’t have it. So, it was unfortunate because that’s the color scheme that went good with my office. They offered me a refund and so, I’m getting about 90% of the full purchase price. I haven’t received the check yet, but I had a good experience with it. I’m extremely pleased and I would buy a SquareTrade product again.

Wow, what a great experience I had with SquareTrade. I had made several calls into square trade. Everytime I called the customer service representative was very professional and courteous. Not only were they informative and helpful over the phone they got me in touch with the person who could help me. They followed up with me by calling me back to ask if there was anything else that I needed. I would definitely recommend my friends and family.

I contacted Square Trade about the sound cutting in and out on my Bose Headphones Sport Sound Headphones and the sent me a check to cover the cost of a new set of headphones. Very easy to deal with Square Trade. Would recommend Square Trade to anyone I know.

From the time I filed my claim to being approved was less than 24 hours. From the time I mailed my camera lens, repaired and returned was less than 2 wks. I was pleasantly surprised how quick and professional the process was from start to finish. I will highly recommend and continue to purchase SquareTrade.

When I turn the computer it will no boot up, not all the time but a lot. I would have to press f12 repeatedly to get it to start. It would then get slower as time went on. I have had two sections on the phone with tech center before being instructed to send the unit in.

When I submitted my chrome book for display repair, the process is seamless and simple. I was able to get my chrome book repaired on time. Thank you SquareTrade team. I will recommend to this warranty product for all my friends.

My product could not be repaired and the. The “replacement” never made it to me so I lost hope that anything would happen. The last customer service rep I worked with worked quickly to rectify the situation. Ive had issues in the past with Square Trade so they instilled some faith for me.

When my beautiful six-month old notebook computer stopped working (after I accidentally sloshed water all over it), SquareTrade responded quickly to my claim. I found their service to be consistently thorough, accountable, and reasonably quick through the entire process. After this incident, I sent an email to my immediate family (about 14 people) recommending that they insure their valuable electronic items with SquareTrade. About two weeks after generating my claim, I received a reimbursement check for the purchase price of the notebook computer.

The claim process was easy, and Square Trade was able to repair my laptop. Very satisfied with the service. I would highly recommend this service, and adding it to new your purchased items, it is worth the price, and you save yourself the hassle.

It was very easy to find my SquareTrade Protection Plan when I logged into the SquareTrade website. I received a prompt response to my claim. Within a few days, I received a check that will cover the cost of the item which needs to be replaced.

Never doubt the reliable service I receive from Squaretrade, whether it's getting an item repaired, or getting a refund, they are fair. I try to get a Squaretrade warranty on all of my valuable electronic items. I have never felt disappointed when filing a claim.

I have always found that if I deal with you honestly I am never disappointed with the outcome. That is saying something for a warranty company. I have almost everything electronic warrantied through you folks and as I have said, any time I have had to file a claim it has always been handled fairly and professionally. This time was no exception. Thank you for being such a great company. Get back on board with Amazon again. It would make getting my warranties so much easier. Thank you.

My laptop had a cracked screen and a bent frame. Initial contact to fill out required form was a little confusing. However, after receiving customer friendly service the issue was resolved. Everything was explained through email correspondence. Timeline was on point. I am completely satisfied with the service received. You can't even tell that the laptop was damage. Square Trade Rocks!!!

This was the easiest process I have ever dealt with. It was easy to submit the claim online. The website is easy to understand. The turnaround time was the fastest that I have ever experienced. I expected it to take longer to repair the item and you guys finished it way ahead of my expectations. Great job!!!!

Dirt Devil Vacuum/motor drive stopped. My vacuum gave out 7 months before the 3-year extended coverage, I did not have to send it to be repaired nor return it so I dropped it at a Recycle place. I was given a choice of check or gift card.

The response was I returned my claim was quick. Steps after the claim was placed wasn't clear. Liked that the communication for the tracking of the device was given both times. Service was done quick and perfect. The device was fixed to perfection. Thank you.

At at time when you expect the least but need a warranty the most, this company comes shining through. I literally cannot thank them enough for being kind considerate human beings and standing behind their warranty. I will recommend them to all my friends and family. Anyone that is on the fence - don't be. Great company. Great employees.

Both fridge water filters leaked. Caused a mess on my kitchen floor. They were Kenmore and were supposed to be a replacement for the Whirlpool ones. Installed the last Whirlpool filter that I had and it did not leak. I was not happy though that you depreciated the original filters cost. Wayne **

This was the BEST warranty that I have ever purchased. This is actually my 3rd claim since purchasing the warranty two years ago and there is still one year left. No hassle online claim, shipping all taken care of by Square trade, and EXCELLENT service. The repairs have ALWAYS been superb and quick to receive my laptop back. Never more than two weeks from start of claim to getting my merchandise back fixed and running. I would gladly purchase the warranty again and recommend them to anyone!!! Love this company!!

Samsung Refrigerator. It was so easy to file a claim. Then we contacted Customer Service and they help us troubleshoot. They told us if that doesn’t work call them back. Three Days later we called back. They ordered parts for us and received them quick. I would recommend. They have great customer service.

After the second time I called the guy that I spoke to was very helpful and we were able to get everything taken care of for my husband with his phone troubles. But I am just glad that he was very helpful because the guy that I talked to before him was very rude and disrespectful.

Replacement of non working printer. Quick resolution to my problem. Refunded for cost of the product in 5 days. Very easy to work and handled my issue professionally. I would recommend SquareTrade To anyone looking for an extended warranty on their products. I have never had a problem in getting any warranty honored by them.

I purchased SquareTrade when I purchased my TV at Walmart. I submitted a claim when my TV had a line across the bottom, like five inches of it, and it blinks underneath that line. And so, I went and found my receipt that I had through Walmart 'cause they have an app where I scan it in. And that's how I got the information to file the claim, and then I called it in and followed the instructions from the person that I spoke to.

I got the insurance for the tablet and when I had a claim for it, they sent me some money back but it wasn’t the full price of the tablet. It was like an electronic gift card. So I had to wait one day. But the rep that I dealt with was cool. I liked him. He helped me out a lot.

I bought the extended warranty from SquareTrade though Staples and they explained it good enough. It worked out that time for me. I didn't think much of them most of my life and I never had a claim for anything but the girl talked me into it. I’m so glad I bought it because I had $200 chairs and they are badly shaped. They are only a year old but the vinyl is coming off of it. The piston for raising up and down doesn’t work anymore and I told them everything that’s wrong with it, and they said that I get a new one. Putting in a claim, the rep asked me if I wanted a check or a store credit. I said that I would take the store credit because I need a new chair. But I still haven't got my store card in the mail and it’s been a month, which is long for not giving me a card.

I just got SquareTrade one time, and it was for a controller. And it got broken, and then, they sent me a gift card. So, I buy them for all of my stuff now because it’s a good deal if anything happens to them. Recently, I got it for a Nintendo Switch Lite. Submitting a claim online was nice and easy. Getting the gift cards was also very fast. It was in a matter of an hour.

Unable to ship laptop because the Fedex has been out of boxes for a month. I am waiting. Have very little money. You should have provided a box with the label sent. It's costing me around 35 dollars to send it to you when they get a box on back order so I paid for insurance and unable to send the laptop yet and out 35 dollars when I can ship it. Not happy.

Though the whole process started out very tedious and frustrating, I was happy with how quickly I received a response to my initial review. A specialist contacted me over the phone to help resolve my issue and give me clarification on my options.

My replacement TV came with box damage, I stop at the shipment at the door, took pictures, and ask the delivery guy to memo in delivery note, date and sign his name. I called SquareTrade customer service to ask if he want me to open the box. He said I can and take pictures if tv is damage. I did follow his information by took several pictures of TV damage and email back on the same day.

Square Trade sold by Target for electronics is a poor investment. NO SUPPORT, NO HELP AT ALL. SAVE YOUR MONEY. Square trade is a rip off. DO NOT BUY THE SQUARE TRADE INSURANCE. Poor system. Stay far away.

My husband bought a laptop from Walmart and got the 2 year Square Trade protection plan. A year and a half into it, the laptop got knocked over and the screen got very damaged. The hinges wouldn't even work to close the laptop, it was bad. I contacted HP to try and go through them first, but they were going to charge us a lot even though the manufacturer warranty was still active. We chose to wait.

I did the claim online and they responded relatively quickly. I had to send in my laptop and then after about a month, they told me that they weren’t able to fix it and I was able to get my refund to purchase a new computer. With the warranty, it's very easy and cheap to get items fixed.

We are still working on my claim and it's been ongoing since February. They had to go back and get the other piece that would run over the AirPod so we could send it in. Once we sent it in, I had to pay for shipping for some unknown reason and it was about $12 and I did it thru UPS instead of FedEx. They called and told me that that was not where it goes, and that to send it through FedEx with free shipping label, which I finally got a shipping label just the other day. Now I'm waiting for it to come back from San Francisco, California. So I'm tracking it still. The process is a little difficult. I had to be put through several times because we got disconnected. I could barely hear them, but they wanted to call me back because I left my number. Other than that, it went all right so far.

SquareTrade has reached out and resolved my issue. They have done all that they can and made a strong and positive effort to correct the problem. I am pleased with their response and resolution. This drastically changes my situation and my opinion of their service. Thank you ST.

Glad to have the laptop back working properly again. The only downside is that one of the rubber feet came off in the box. I think a better adhesive is needed. Turn around was impressive. thank you. I would not have any problem dealing with Square Trade again.

Insured Shredder would not feed or shred paper. SquareTrade quickly approved my claim for the shredder and emailed me a shipping label to send it to them. They kept me informed about progress via email. It was returned it to me in a bit more than 2 weeks. It works great now. I am so glad I bought the extended warranty policy.

Excellent company! Probably the best I've dealt with in a long time. FAST courteous service. Since they couldn't repair my TV this time, I was given a choice of 3 NEW tvs. After having to file 2 claims I can say that this is a company I would continue to use in the future.

I called in to exchange a defective product. A 50 inch RCA TV. Any other company I've dealt with, simply exchanges the defective product. But this company gave me the runaround. The representative said I can send it in to be repaired and if not repaired then replace, which would take up a month before I could receive my tv back. Completely unacceptable; Especially considering I purchased protection from this type of occurrence. But I will never EVER use Square Trade again. I also will recommend people I know to not use them as well.

1st person I talk to was no help. Call back. Got someone else. She was great help in locating my warranty and solving the problem. It took less than 10 mins to receive my refund to purchase another one. Would most definitely purchase the warranty on any item I purchase.

I knew my kids were gonna break the tablet at one point in time and I had to get SquareTrade for it. I got it through Walmart. When the tablet wouldn't charge, I made a claim with SquareTrade. I would've been much happier with a replacement instead of cash, but it didn't go that way. They said that I didn't have to return it and they couldn't replace it, so they sent me a check. And it didn't take too long before I got the check.

We noticed that some lights were out on the TV, it made the screen dark in some areas, we had purchased square trade when we purchased the TV, but have never used it. We called and made the claim, and within 24 hours they had responded, and within 3 days we had a new TV. Well worth the money!

Bike replacement. Very easy to communicate with, very easy to work with. You made the process so easy for me, only thing I hope you improve is following up with cx instead of waiting for cx to follow up with you :), other than that I am very happy.

I bought an iPad and I wanted it covered. I purchased an electronic warranty through Amazon. I had a claim when the screen broke and SquareTrade replaced the iPad.

My recent review I was overacting and impatient but SquareTrade finally Came through For me. Thank you square trade. And now I am satisfied with their services and would recommend it to my friends. Thank you.

I have purchased so many Square Trade plans over the years and never used them. My computer and tablet both acted up at the same time. It has taken months to get things squared away, and things are still not completely resolved. I was lied to and treated rudely. Neither one of my claims is completed, as I am waiting on a refund for a part I was told was fixed, and my accessories were not returned with the refurbished tablet they sent. I can promise I will never buy these protection plans again.

I am beyond disappointed. I have a tv that keeps malfunctioning while we are being quarantined. In October 2019 I called Square Trade because my tv kept flickering on and off. The tech person had me show him what was going on on my phone. The only way I was able to get the tv to stop flickering was to put the tv on game mode. This mode is way too dark to watch all the time. When I told him it was not a permanent fix, I was asked to send pictures. I did that! Months passed and I didn't here anything. By this point the tv malfunctioned even on that mode. The tv would shut off and restart on its own.

I am adding to my previous claim where my HP printer failed and I was just sent a reimbursement check which I had to wait for. The claims representative was not based in the U.S. and this made it extremely difficult to conduct business. Also, during this COVID-19 Pandemic, it seemed he really didn't care about my inconvenience. Pakistan was where he said he was. A call center instead of an actual person that knows anything at all about my product.

Initial claim experience was horrible. First they kept rejecting my proof of purchase, telling me they needed an "Order Confirmation". The document that I was sending them clearly said "Order Confirmation" at the top. They couldn't understand. Finally was able to work through that issue. The second issue was that the only course of action was for me to have my dehumidfier repaired and let them reimburse me for the repairs. That was absurd. These units are sealed units and basically cannot be repaired, at least for a reasonable amount.

Purchased a $1,200 Vizio tv from Costco. 4/8/20 Placed claim Claim #: **. 4/9/20 only offered a $400 Hisense to be delivered by Best Buy on 4/20/20. 4/10/20 Best Buy called. I'm on my vmail, upon calling them was informed order was canceled by Best Buy. They did not know why, but rescheduled delivery for 4/21/20. 4/21/20 Called Best Buy after item WAS NOT Delivered within scheduled delivery time; told they no longer stock this TV and could not assist me. 4/21/20 Reached out to Square Traded spent over 1 Hour online with them, Square Trade is unwilling to help or honor the replacement of my TV. Bottom Line NO REPLACEMENT TV issued.

Great customer service. Very polite technician. Everything has been working great ever since. I highly recommend this service to any and everyone in need. I'm very thankful to have had such a great experience. I thank everyone involved in helping make it all happen. Great job. By far the best on the market.

When requesting the claim the entire process was fast and simple. The approval and response was easy. The entire thing is user friendly. We were able to get our return and purchase a new item to replace our radio. Would definitely use Square Trade again.

I was worried when I couldn't answer a bunch of questions about the manufacturer of my device. But I was still able to get my claim approved. No shipping of my part necessary! I loved the experience. I will be using Square Trade more.

Bought a high-end thermal carafe coffee maker with extended SquareTrade warranty. Two and a half years later, it stopped working. In the beginning, I was having issues getting them the documentation they wanted. No matter what I did, it didn't seem to be good enough. But then, Since the coronavirus, they decided they had enough documentation and wanted no return. They just sent me a check. Only good thing about the virus LOL. Highly recommend

It has been a great experience. The responses I received from representatives were prompt and helpful. I have multiple policies with SquareTrade and the first representative was thorough in assisting me with beginning the process. All other representatives I've communicated with so far have also been helpful. The site was easy to use.

Square Trade was so worth my money. My husband and I purchased a TV and were given the option to buy an extended warranty, which we usually never do. Due to the fact that the TV cost so much and the extended warranty was so reasonably priced we decided to get it. It was worth every penny. Our TV's color went out so I called them. All I had to do was send them pictures of the problem. Within 48 hours they got back to me and replaced my TV. I would highly recommend them. Thank You Square Trade.

It was much easier than I had anticipated. The online claim was poorly written meaning I made a mistake and I could not go back to correct it. But calling the toll free customer service number and dealing with the agent was so stress free. It was unbelievable.

Thanks. Received hard drive and notice of reimbursement to cover cost of laptop that was not repaired. Do wish the process had been shorter. If I had known it would take this long, I would have used local repair option that you approved. Oh, well.

I purchased the Pyle KTMRGS03 Marine sound system for my boat. It worked great all last yr but this yr it worked one day and only played sound out the front the next.. Contacted Square Trade the next day about the warranty and they sent me a return label. Boxed it up and sent it off for repair.. Within days of sending it off it was back. Don't really know what they did to it but it works great again. Thanks. This experience was top notch from start to finish.. Great job to everyone that helped...

I bought 2 new OnTel swivel sweepers on eBay last July. I gave one to my sister, and she started using hers right away. It works fine. However, mine was bought because my old swivel sweeper was about to bite the dust. I just put mine to use recently, and all it does is spit the dust and cat litter right out the back. I don't know what's going on. I have used these sweepers for probably 10 years and have never had this problem.

The online processing is actually easy to use. I don't do a whole lot online so I was thinking it was going to be hard but it wasn't. I did have a problem but I called customer service & they were very helpful @ getting back on track. The customer service reps were always very kind & helpful. They knew what they were talking about. Very pleased.

After our TV went black we did all of the steps recommended in the documentation that we had, we called Square Trade after we got our order documentation. We called and we got a customer service contact who reviewed with us further steps to take to find the problem. After we identified the real problem, he stated that it could not be fixed and told us that we would receive a refund and we did. We purchased a new TV and add square trade insurance on that TV.

Square Trade responded promptly to my issues with the product. They issued a replacement and it was quickly delivered. I had my doubts at first due to Fitbit's run around but once contacting Square Trade I quickly realized that they were not the same entity.

GREAT PROTECTION AND SERVICE. I was very impressed with the ease of the whole process. The drop off location had an easy process as well which meant I didn't have to wait in any long lines just to simply drop off a package. Thanks.

All was great and no issues. Ran thru a few attempts to resolve issue and finally a decision was made to return the television for a fix. The techs were very professional and courteous and step by step was made. I recieved the return box and shipped out.

I'm very well pleased with SquareTrade and how my claim was handled. The heater would light, but it wouldn't stay lit. We troubleshot it and realized that it was not working. I got in touch with SquareTrade. I've never had to file a claim for anything before and didn't know what to expect. I thought that maybe they prorate. I was very happy to know that what I thought was gonna happen did happen.

The HP printer I purchased in June of 2018 kept sending a paper jam message. After checking several times for a jam and finding nothing, the printer eventually refused to turn off so I unplugged it and started a claim. The process was relatively smooth and I received my check on 4/18/2020. Thank you for a good program for the consumer!

My claim process went very well and has handled very quickly. All of my data was already in the computer. It was not stressful and I received Square Trade Fast Cash refund check in about two days, which was excellent. Thank you.

I am very happy with Square Trade. The process to file a claim was online and seamless. Square Trade sent me a check within 7 days after my claim was approved. I would purchase the protection plans from Square Trade any time it is offered on an item.

Glad I purchase plan. After a year a some months, my kid drop product - damaging it and my 2 year plan tried to replace item with a similar one, but was unable - sent me a check for a replacement. Thanks.

I purchased this policy out of response to a good sales person at Office Depot. Not reading the details. I’m a retired automotive service manager and I know better. Your paperwork says it’s a two year warranty when in all honesty, it’s only a one year warranty because the first year is covered by the manufacturer. Luckily, this claim came just before the end of the the coverage. My biggest problem is that my circumstances were not considered when the final decision was made on my claim. And I had already done things to make the claim easy on SquareTrade due to these pandemic times.

They upgrade the screen quality. They made it really easy to ship my product and they took a short time to fix and returned my chrome book. I am very pleased with the service. It took a safety way to ship and receive. I do not have to pay for anything.

Woke up and my freezer stopped working and SquareTrade warranty plan came though and took care of my unit. Thank you and I will purchase again. I really feel the money I paid for was well worth it. Thank you square trade.

I bought a refrigerator and purchased the SquareTrade additional warranty. That was a great decision since the freezer wasn't working right almost immediately after the manufacturer warranty ended. Square Trade stepped up and took care of everything including shipping the parts, finding the service tech, and setting it all up. The refrigerator was fixed right away and it didn't cost me a dime. I highly recommend Square Trade.

Son's phone started messing up after dropping it in water. They told me that all they could do is trade it in for a cheaper phone or have it fixed at my expense then have it reimbursed. Who does that. So after I sent the phone in by some miracle I get an email saying that they are just gonna give me my money back. It was weird.

When the computer died, SquareTrade wanted us to send the computer back to them and then they'd send it back with a new cord. It was the cord that was broken and I said I would not send our computer. We went back and forth several times. The discussion took about an hour or so and it got escalated twice. The people we talked to were pleasant, but it seemed that they were working off of a script for certain things that they had to say or ask. Then it took them a long time to understand something even though we explained it to them. It was very frustrating. Then they finally agreed to let us go to a local place, buy the cord, send the receipt and reimburse us. We went to a local place that day, got a cord and it was done.

After explaining the situation to SquareTrade, they reimbursed me my money after my treadmill broke down 6 months after buying it. The customer service was beyond helpful, patient, friendly, and well mannered. It was a stress free interaction and they were swift and quick with the reimbursement on top of that. I’m relieved I bought my protection plan through them and I’ll continue to do so on any hefty purchase I make for the foreseeable future. Wonderful company, wonderful staff. Rest assured we you’re protected when they say you’re protected. Grade A.

You were terrific in returning my repaired laptop rapidly. I have had difficulties getting it available for use at work however. Resolved now. Thank you for your timely intervention and pleasant techs. Staples has been my go to for technology for over 20 years.

I purchased a Crossly CD/Radio/Alarm from Amazon with a warranty from SquareTrade.com. The clock ran fast. I put in a claim. They said they fixed it. They did not. It took about three months to show that it was still running fast. I called and they said the warranty was "completed" which means they spent as much money as the item cost attempting to fix it so the warranty is no longer good even though there was two more years on the warranty. After arguing with them online and being transferred to a supervisor, with more arguing, they finally offered to send me a check for the cost of the item. I should not have had to go through that. Their warranty only covers one attempt and they do not guarantee their work.

I've always had weird luck with stuff like lawnmowers and weed eaters so I add a protection plan just in case. I bought a lawnmower through Walmart and they offered SquareTrade. I used the lawnmower for seven months and then I didn’t use it for a while. I changed the oil, the gas, air filter, spark plug, and all that stuff out and went to start it but it wouldn’t start. I looked at it and did everything I could think of. I called SquareTrade and they told me that it would be cheaper to replace than it would be to fix it so they paid me to do that. I got all the information of whatever I would need as far as the receipt and that information. Then, I called the number on that and submitted over the phone. It was a pretty simple and straightforward process. SquareTrade was an easy company to work with.

My iPhone 8+ button was malfunctioning. I filed a claim and took it to one of their recommended local repair shop Ubreakifix in Valrico. They checked my phone and said it could not be repaired because the microchip on the home button is broken. And they'd have to replace the phone's whole chips and it's better off getting a new iPhone.

iPhone X was not working after being dropped - took it locally to a SquareTrade endorsed company, but they were not able to fix. On April 7th, I was instructed to mail in the phone via FedEx and was told the entire process should take 3 days. I carefully followed the shipping instructions sent via email with the mailing label. As deliveries had already been picked up for the day, the phone was sent on 4/8 and received 4/9. On April 10th, the status of the claim online changed to "BER." Beyond Repair, perhaps? New phone received on 4/13. Much to my surprise and frustration, the phone arrived without a SIM card.

When my almost brand new product broke, I had some trouble getting a claim filed online but, after I called, it was taken care of immediately! The trouble I was having was my fault but Square trade took care of me fast and efficiently!

Aun ** as well as Mr ** with their " Can Do Attitude" took command of issue & solved the issue in timely manners, specifically in view of CORONAVIRUS locked Down businesses. Please convey my appreciation working with me to resolve the issue.

We had a product break 3 years into our 4 year warranty. I placed a claim and was issued a refund within 48 hours...No hassle at all...Even during this covid-19 time! We will be using Square Trade for all our major purchases!!!

When I contacted the phone number provided to file a claim and about the problem, I was skeptical. But, they provided me with the instructions needed to file the claim and how to provide the pictures they needed to evaluate my claim. Once I was able to provide them the information and pictures the needed they were quick to respond with what was going to happen next. They wanted me to send my TV back for repairs and that they would end me a box to ship it to the repair location.

We were watching at nighttime and the Hisense TV was working perfectly. The next day, I turned it on in the morning and the TV was completely full of color lines. It didn't have any sound or pictures. I purchased a SquareTrade guarantee in the store so I followed all the steps to do the claim. They asked me to send pictures to an email so I did. They wanted to see the pictures if they could send a person to repair the TV. But maybe it wasn’t good for repair so they just sent me an email that they were gonna replace the TV. I’m really happy with that.

Both representatives that I spoke with were very helpful after I had trouble filing my claim online. I'm so happy I bought the extended protection - it was a great investment and I will definitely purchase it in the future.

My printer became problematic. Square Trade provided assistance and quickly evaluated the issue and made the decision to pay my claim. This allowed me to purchase a new printer and continue to work. This is the type of service I expect in a warranty.

It was a great experience. They were quick, efficient and supportive through the entire process. I have worked with them before and they have always provided excellent customer service. They are an amazing company and I look forward to working with them in the future!

These people from Square Trade are thieves!!! Never buy an insurance with this company. They guarantee nothing. I opened a claim and provided all information and documents requested, they confirmed the payment of my repair but they paid nothing. I ask them where is my payment that I never received and they just tell me that it is too late and they will pay nothing. Unprofessional and unacceptable practices from a company who generate billions of dollars. Don't trust them!!! Never!!!

My printer wanted to print everything as a cd and the return tray came out and wouldn’t go back. This was my first dealing with Square Trade and it was great. The only problem I had was getting a big box to put it in because I was 2 + years into the warranty and thrown original away. Everything went well and in 2 weeks had my printer back perfect. Great warranty for a great price.

I was hoping that SquareTrade could repair my son’s mechanical horse because it wasn’t in my budget to buy a new one. But they said it was an electrical problem with the actual company that produces it. So, they just paid around $100 and I paid $280 for it. When submitting the claim online, it kept referring me back to calling them. Then when I would call them, they would refer me back to the website. I went back-and-forth like that for about eight different times till I got ahold of this very nice young lady in customer service. She told me to call the company that produces the horse and tell them what was going on with them. If there was an electrical issue that they couldn't fix, they should email me a letter saying that they couldn’t fix it and the warranty wouldn’t cover it.

With all the Covid 19 delays I expected this to take several weeks. After getting approved in a couple hours, I sent the phone with the Fed Ex label the next day. It was received the following business day and I received back only 4 days after I mailed it. So impressed.

Great customer service! Only complaints would be the technology on a couple of the calls was kind of tough, very scratchy and difficult to hear. The other would be that I had to call back a handful of times sending pictures or getting other info, and I had to go all the way through the prompts from the beginning and all the transfers. I told them the troubleshooting I had tried on my own, and the things the TV manufacturer asked me to do, and ST reps accepted that, did not ask me to do the same things again, saving me time. Overall, would definitely purchase from SquareTrade again. New TV arrived within a week, undamaged. Great customer service!

The gentleman who handled my case, was knowledgeable, forthcoming and a 5 star employee. He was interested in my claim and spoke well. It was a pleasure not dealing with India. Hope all your agents are.

Square Trade was so easy to work with. My son's mic went out on his headset and they immediately contacted me back and sent me a refund check to buy a new one. Will definitely continue to use them when buying electronics.

My headset broke through normal use. SquareTrade offered to give me a refund to settle the matter, so I agreed. They gave me a refund that was about $70 short of the amount I needed to purchase an identical headset. I'm upset about the matter.

Office chair. Putting in a claim was so easy and fast. Completely online and knew within minutes how they were going to cover me. Received a check to purchase another chair within 4 days. If this insurance is offered the next purchase I make, I will definitely purchase.

With sensitive electronics that are expensive to repair or replace, I always purchase a Square Trade warranty since their customer service is so good and they are so easy to claim (if I need to). I would recommend them to anyone in the market for electronics.

I had bought Plugfones before and they have a tendency to break. If they break within the period, I like that I would be able to get another pair without having to buy them. Recently, one of the earbuds quit working. I emailed SquareTrade and told them what happened. They gave me options as to how to get a replacement, get the money back, or have someone fix it. I went with the money and they sent me a check. I was satisfied with the process.

My Small appliance stopped working after only 4 months. The manufacturer was unable to help/repair because of current public health crisis. I was able to speak with a representative and my claim was honored. I received a refund promptly. I would definitely recommend Square Trade for product protection in the future.

Great customer protection company. Our 55” tv would not turn on. We called SquareTrade about the problem and they walked us through steps to make sure it was an equipment malfunction. They were polite and understood our concern. After confirming it was a equipment problem, they contacted their tv Dept. The representative was knowledgeable and friendly and rapidly proceeded through the process. To our delight she let us know that we would be receiving a Brand new replacement tv. She said it may take a week to 10 days, but the tv was delivered to our home in 4 days. We would recommend Square Trade to anyone who purchases expensive electronic equipment.

The customer rep was very helpful with my problem and went above and beyond what I could ask! I had no local dealer who could repair my lawnmower. He was able to work with me and find a solution that would work for me.

Square Trade acted quickly in responding to my daughter's computer problems. The sound wasn't working and could not download applications needed for online school. Square Trade was able to fix the problem over the phone, the same day that we submitted a claim.

I had bought a microwave from Walmart and purchased the extra warranty from them for it. Boy am I glad I did! I had only had it for about a year when it just made a noise and then stopped heating. When I called to make a claim the representative was very courteous and efficient in getting that completed for me. Because it was covered my claim was reviewed very quickly and I received my check in the mail in less than 2 weeks. Great service!

I purchased the protection on my Waterpik at Walmart. The wand part to turn the water on and off broke, it button got stuck in the off position. I filed my claim on line, at first it wouldn’t go through, then I tried it later and it went through. No problem, it was very easy and pretty fast. I received a Walmart gift card online, printed it and used it to purchase a new waterpik.

The Karcher surface cleaner attachment failed, again. I have already bought one before but decided I would use the warranty from y’all this time. Awesome reps every time I called. Very professional, caring and thorough. The timelines were a lot shorter than expected and I am completely satisfied with the prompt and courteous resolution. Definitely will recommend to others. Thanks.

I Was surprised at the ease of this repair. It only took a week from start to finish. Very little effort on my part needed. Laptop works great now. Highly recommend this service. I would have been left with an expensive brick if it wasn't for this extended warranty.

Very understanding. Got me helped out very fast. Thank you. If I ever was glad to do something, it was to be supported by your company. I appreciate the fast response and quick helpful thinking to help me. I highly recommend this company.

If I didn’t have a plan, if I broke my phone again or lost it or got it wet, I would have no recourse but to buy another one and SquareTrade helped me out with that protection. Recently, my phone got wet. My carrier gave me a phone number. I called the number and told them what the deal was. They got the phone in the mail to me and took the claim. It was easy. I'm 100% satisfied. Everything went according to plan and I was pleasantly surprised to find out that I could do that based on the packet I got the phone with.

This product is not worth the money when you have to fight to get your money back. I sent in a tv to be repaired and they sent it back fixed (or so they say) worked for a week and then it completely quit working. They told me I would get a new box to ship it back and they would fix again... but didn’t and because I complained about it they told me I would get a refund for the cost of the tv which I am still waiting for three weeks later after they told me three weeks ago that they would send a check and never did. I will never use them again. They lie like it’s no big deal... and you're in the “good hands” people... HAH.

The entire process was seamless and efficient. Square Trade offers a great service and makes the replacement process a breeze.I'd broken my phone in October and put off and put off replacing it and wished I had acted sooner! The phone arrived in perfect shape, was agreat upgrade, and mailing it back was also a breeze.

Once I had called the vendor and made my claim. I talked briefly to someone and they soon issued out a check in the mail. Pretty painless, so I'm glad that I took out the insurance on my item. And will do so in the future.

Phone replacement. I felt like the representative understood my needs, my concerns, and my desired result. He did everything he could to make sure I was cared for, and kept me up to date on the progress. I was reassured when my shipping label did not arrive, which was helpful. I appreciated the short wait times on the phone. Huge difference in my overall satisfaction.

I thought the hoverboard was warrantied through the store, but I was informed by the lady that the insurance was through SquareTrade and I was told to submit a claim to them. But I didn't know how long this claim was gonna take, so I ended up buying another overboard. I didn’t want another product that I would have to deal with and mail it back-and-forth. So, SquareTrade just ended up giving me partial credit for the amount of time I used it. The agent who handled my particular claim knew everything. She didn’t have to boss around too much and get me the finances and stuff like that. It was just one phone call and I was surprised by how quickly everything went.

Too much back and forth for a $2 warranty. It took 3 to 4 months to finalize a $9 and a $2 warranty. It seems as if the staff was all to happy to pass the buck. When people are not satisfied with a product do not make them jump more hurdles. It makes things get to this point.

I’m a long-time shopper at Costco and Costco offered SquareTrade as a benefit to us. It’s a reasonable price to protect such a large investment such as our Samsung 65-inch flat screen TV. The TV itself was about either five or six years old, and for some reason, the colors weren’t coming through as clearly and as sharply as they should. After doing some troubleshooting and research, I realized that the TV was still under warranty. I called SquareTrade, did some troubleshooting and just followed their guidance.

My daughter bought a necklace for my son. We got insurance because we never knew how it would be with him. He’s 11 years old but he actually cherished and took care of it. However, the other end of the chain part came undone. I filed a claim and it was easy to call if I wanna speak with someone. They helped me out and sent me the gift card thing through my email. I just haven't been to Walmart yet to get it ‘cause with everything going on. Having this warranty is very valuable ‘cause my son loves his chain. He will wear it to school and he's a different person when he has it on.

Thanks for all your help. Had a hard getting my email to resend but once I got done everyone was very helpful. Love my replacement. Pray I don't have to replacement it again. Have a good day. Stay safe, Thank for all your help. You rock.

Needed laptop fan replaced. NOISE. Had tried since June 13, 2019 to get laptop repaired. Stalled, put off, ignored, etc. Once was paid attention to, March 6, 2020, it only took a few weeks to get needed repair completed. Repaired laptop was returned to me March 25, 2020. So far, so good! Thanks!

We got the warranty from Sam's since what they offered was cheaper than AT&T. Everything went well when I had a claim. I was happy and I'd buy it again.

We have all kinds protection plans from SquareTrade because we're a business. We always buy a lot of things - the computers, printers - so we always try to protect everything. My HP printer was spreading the color. It won't give me a clear result and it gets lines every time. At first, I went to Office Depot because I lost my receipt. I got my warranty uploaded but I didn't submit my receipt at the time. And then, I went to Office Depot and they said, "We cannot pull out. That's a year old." So then, we called my accountant because we have a business and had all the data on the file. So, I just pulled up all the files about the date and everything, then I saw it.

Every now and then, electronics are bound to flake out or become faulty for whatever reason. When I purchased a headset and a controller, I also bought SquareTrade to be sure. The headset broke a year after I bought it, so I was dismayed. But I received the money almost the same day that I did the claim. And I bought a new pair.

Replaced flat screen TV. I struggled to move the broken TV with each person asking me to disconnect, hold the button, etc. but ultimately you replaced my TV and I'm grateful. The delivery company did not bring the TV to my front door but left it at the cleaner's, and I'm lucky I found someone to deliver it to my front door. Other than that, it only took a week and I'm pleased with the replacement.

I received my Fitbit back on March 18th and less than a week later it was broken AGAIN. It's irritating to be told it's fixed and it works worse after the apparent "fix". It is unacceptable and hopefully will be fixed this time.

The service person (Raymond **) who did the work could not have been better. He went the extra mile to do the job right. It was a complicated problem to troubleshoot (I'm a tech person so I know), but he spent the extra time needed. Otherwise I would have been left with a TV that was not working correctly.