Allstate Protection Plans Reviews

I think the whole team handled everything from the claim to the outcome efficiently and beautifully. Talk to the representatives was just amazing! They were very courtesy and listened very carefully with the utmost patience. They treated me with dignity and total respect. I highly recommend Squaretrade. They replaced my TV asap. Which I'm very grateful for. The service was great and very fast and efficient.

Quick response and review of claim with details on processing claim in email with shipping label. CD staff very kind, patient and detailed in every step of claim. Follow up email and calls to ensure understanding and receipt of shipping label and prep for returned device.

There's been a couple times where I found out that I purchased the warranty but it didn't cover what actually happened to whatever it was. But usually, the claims process is pretty painless. From start to finish, the claim would be resolved in about a week or two. But before purchasing the warranty, they should be more upfront about what is covered and what isn't covered. I bought the warranty for my kids' game controllers and came to find out that if a knob broke off, it wasn't necessarily covered, but if something internal happened, it was covered. I would have bought it more for one than the other.

Spoke on the phone with Customer service and he was very cordial, he explained to me all that I had to do regarding my 65 inch television. The process was on a timely manner. I would recommend buying the warranty for big ticketed items.

Someone reached out to me today and resolved the issue. Thank you for making things right. I really appreciate it.

Was happy with the prompt service. Only thing I was unhappy with was, all I wanted was a replacement leg. They sent me a check that was not enough to replace the chair as you can't order just one. The check was about $43 short of ordering a set.

The representative was courteous, friendly, and knowledgeable. She gave a clean explanation of the claim process and the amount of claim. However, I wasn't completely satisfied with the replacement amount. I would purchased the warranty coverage again, and recently purchased Square Trade warranty on another vacuum.

My PC was not showing anything. The tech walked me thru getting it back up. He had me hold power button down for a couple min. and then did some other things. It's been a while ago and I forget what I did. I had difficulty understanding his English and kept asking him to repeat!

The vacuum quit working and my wife did the claim online. The claim went great. They sent us a voucher for Walmart that day. When my wife first filed the claim, she spoke with somebody. They walked her through the claim online. They were very helpful. It is a pretty easy process.

I am happy with the service that was provided. My only issue is I don't understand why the laptop had to be shipped to TX for repair, and was not repaired locally. It took almost 2 weeks from the time of shipment until the time the laptop was returned. The laptop works fine now.

Having your big screen TV die on you can be a big problem. Troubleshooting, repair, claim paperwork, timing. SquareTrade has a good system. Efficient and fair. Tried to fix it and then sent a check for the full purchase price. Thank you.

I was frustrated by the online experience creating the claim. The person I spoke to after that was helpful. The computer was fixed pretty quickly and seems to be working well. Computer was sent back with Fed Ex. They said it would be here on a Tuesday and an adult would have to sign. We rearranged our whole week to accommodate, but on Tuesday, found out the computer wouldn’t arrive until Wednesday. (12 hour window. Seriously?) I figured we would have to chase it down at the shipping hub, but they just left the computer on the doorstep.

My Lenovo Yoga laptop, which was less than 3 years old, recently experienced some odd issues. First, the camera was slowly going bad for an unknown reason, and second, the laptop wouldn't charge or hold power without being plugged in (it was in some extremely cold weather, so I suspect that's what caused this issue). I was relieved to discover I had purchased a three-year SquareTrade warranty, otherwise, my nearly $1,000 unit would be a big question mark. After a few back and forths on the phone with the SquareTrade team, I mailed the laptop in, and it was returned within two weeks. Fortunately, I have a PC to use. Although fixed, I'm frustrated that the tech didn't really say what she did to fix the problems, particularly the suspected charging port issue. She only checked off the boxes of the functionality and visual tests she ran. I'm happy to have it repaired and back, but wish I knew how she solved the problems.

Tv was replaced. Kind of wish I had been a little more aware and pickier about replacement. Only has 2 HDMI ports, old one had 3. But still a good value and am happy for the most part. People were very helpful.

Square Trade rep was helpful and very accommodating. When I purchased it from Best Buy in 2018, there was no mention of a deductible nor does it appear in my paperwork. When she mentioned I owed it, this was new information to me, she asked her Manager if it could be removed. This was most appreciated! The claim was processed within 10 min and I was able to get my screen replaced same day!

I always buy SquareTrade and I've had really good luck with it. I got coverage for a Dell Computer I invested $1300 in. I've only had the computer for about 15 months and it blew the motherboard and the power supply. With SquareTrade, I was able to have it repaired locally and not send it off and have to wait weeks. They are dependable and the warranty is something I can count on.

Submitting a claim to SquareTrade was easy. I went online, registered the item I had, and submitted a request to get it replaced. They were great about it and gave me a couple of options. It didn't take more than 10 minutes. The only tricky part I had was that when I went to use the voucher for credits on the item I purchased, I couldn't use it at the self-checkout counter. I had to have a regular cashier help me out with my order.

I purchased a drone from Sam's Club. It had a lot of moving parts and for only five bucks, SquareTrade's protection plan seemed like it was worth getting. It ended up being important as one of the motors failed. I had to go through the manufacturer's warranty first. When they were not able to resolve and repair the item under the one year warranty, I called SquareTrade. I had to submit evidence of the time that I contacted the manufacturers, send in serial numbers, and evidence of purchase. They gave me a prorated gift card for a decent chunk of the purchase price.

It's extremely valuable to have a protection plan. Some RCA little smart tablets weren't working correctly. The Allstate rep went and looked over what the transaction total was, and we figured out what it was, and then she made sure to give causal issues. It was pretty good. SquareTrade issued the gift cards. I'm very satisfied.

Easy and great customer service. Highly recommend to everyone. Will be using this service for now on. From the initial claim online, to getting my phone fixed, less than a week. Plus, the technicians were great and very helpful and informative.

Submitting a claim to Allstate was really easy. I was surprised how easy it was. I googled Walmart protection plan, and it popped up. Luckily, I registered it and had all that on there. I just clicked on file a claim, answered the question that it provided, and then it gave me a couple different options. I just picked the cash out option. Then, within five minutes or less, I got a gift card emailed to me. The service is really beneficial because I used that claim money to go out and buy my kid a new controller, and I bought the protection plan for it as well.

I had purchased Squaretrade for a tv bought on Amazon a couple years ago. At first, the service was great. They determined my TV needed to be replaced, which they did. After they sent the replacement TV, I noticed that was too was damaged. According to their policy, they would order a new replacement TV once the damaged one had been picked up. Well that was a total LIE. It has been 4 days now since the TV has been picked up by BestBuy per Squaretrade's request, I have contacted Squaretrade 4 times since then, and they keep telling me they are "working on it". Their policies are completely inaccurate or someone is sleeping on the job. It's been days now without a TV that I initially spent thousands on, and the service and lies from Squaretrade has been terrible. At this point, If I don't hear back by end of week I will have to contact someone with higher authority and spread the experience with media. I am very disappointed.

We've had such a history of printers not lasting very long and causing problems. I bought a SquareTrade protection plan through Staples for my son who was in school at the time. I didn't want him to deal with finding another printer when this one went out. When we did a claim, it was very easy. I still had the brochure that I should have read before I went to the store, but I was under the initial impression that it was more store related.

I bought a 3-year warranty for a reclining chair in September of 2018. Now, there are some mechanical issues with the chair where sometimes it reclines, and sometimes it doesn’t. When it’s plugged in, it makes a lot and lot of noise and I don’t know if it’s the motor. The chair seems to get very warm in the seats as well, so I filed a claim. The first time, I had difficulty doing it, but they helped me. I was supposed to get an email that somebody was going to reach out to me. I never got the email. It could have went in my junk folder. When I got back in touch with them the second time, the guy said, “Hold on. I’m sending you an email now.”

I’m a PC builder and usually, when I buy PC components (and if there is an option), I try to make sure each part is covered. That way, I don't have to go through the long arduous process of RMA, if I had that option. Sometimes I buy my parts used and sometimes the warranty service isn’t available with a used part. I bought a 750 watt power supply from Amazon in 2017 and I purchased a SquareTrade policy through that.

I have a baby at home and I know stuff happens with babies around the house. I decided to get a protection plan and SquareTrade offered affordability. I just keep the purchase and it covered the whole television set. When there was a black line running down the screen, I called the concierge service and they transferred us. We went through the whole troubleshooting. The only issue I had, I could tell it was an internet connection phone call because I would talk, I would hear myself, and then they would answer me. Other than that, everything was good. It was an easy and speedy process. The rep I talked to was very professional and knowledgeable. Once I got through to SquareTrade, he didn't make me do the whole troubleshooting again. He's like, "You already done it. Let's just move forward from here." All in all, having the plan is very valuable because if not, I would have been out for $450.

My experience was good. Company was very professional and prompt getting my issue taken care of. I definitely would use this company to ensure my future purchases. I highly recommend using Square Trade. I received my reimbursement in ample time.

Everything went well. I still needed to get the tablet replaced, but other than that everything's fine. All I had to do was contact Amazon. Amazon told me that I just needed to contact SquareTrade, and that they would first send me an email, and then they are able to call me. The tablet wasn't holding a charge, and I didn't like how slow it would go. I had them return it, and I sent it back. When I said that I didn't care for the product, they were able to give me a full refund. Everything went smoothly. I recommend having a protection plan. They're expensive to not have.

We started the process online which was nice and simple. I had to call to finish the process and that was handled professionally and efficiently. We had an answer by the end of the process which was great. The person we talked to was knowledgeable and explained how the the process would end. Everything has gone the way we were told it would and we are very happy with the outcome.

TV went out after only a year. The agent was very informative and helpful in getting what was needed done. I wanna thank them with being such a great individual and assisting me in the process in handling the situation.

SquareTrade is great. Mostly, I like the ease of being refunded when I have an issue. The only time the process gets complicated is if it recommends to use the manufacturer's warranty first. Getting the policy through the store, I didn’t know that and I don't feel that was explained. I would just like the ease of having to go through SquareTrade instead of having to go through the manufacturer first. Other than that, it's easy to get my items replaced.

We used SquareTrade on several items we got at Sam's. Recently, there were several things going on with our Vizio TV. You turn it on, and you couldn't get the internet on it. I saw a black screen one time as well. We tried one situation first and went through all the steps, and it wasn't our remote control. SquareTrade said it had to do with something in the TV, so they made right on the claim. Everything went well. They went ahead and gave me 200 plus dollars for the TV.

I've had SquareTrade before and I bought a plan again for peace of mind. If my unit breaks, I don't know what the hell to do with it. I need somebody who's a professional to be able to help me. When I filed a claim, they sent me to a place that they paid directly. It was immediate. I went over myself and got it fixed.

I put an extended coverage on an Xbox One wireless controller. SquareTrade was offered at the tech stand when I bought it at Target. It was my sixth controller that I've purchased over the years. They usually don't last. The manufacturer's warranty from Microsoft covers 90 days. Their thumbsticks usually go bad after 90 days to where you have a wandering cursor on the screen. I haven't had very good luck with buying one and having it last for beyond that 90-day period.

I bought a pool for my kids which ripped all the way around the bottom of the pool. So I decided to file a claim on July 31st, 2020 and was approved for a refund. But shortly after filing a claim I have had issues after issues and still not receiving the refund. The customer service keeps saying the check was mailed but I have yet to receive anything. It is now November 30, 2020 and I called to follow up with the customer service from Squaretrade which was a waste of time. I only want the refund because I was going to split the money between my kids. Since it is now almost winter they have no use for a pool.

SquareTrade was great. I had a problem with the robot vacuum that I had bought. I called SquareTrade and gave them my information. They were courteous, fast and resolved my issue one-two-three within a day. They told me what to do. I'm not real tech-savvy so they walked me through it. It was very simple. They gave me the option. They said I can either send it back and they would repair it or replace it, or they could just refund me. We opted for the refund and I had a check within a week.

I bought a mirror and I thought SquareTrade would be a great addition to have. I got the plan through the store that I purchased from.

We had a huge problem with our earbuds. We purchased it some time in July 2019 and a month ago, the right earbud just stopped. When my husband placed it back into the charging kit and decided to use the left only (when he charged the kit), the entire left ear shut off as well. Luckily, it was working if the charging case was open, but the right completely was not working. SquareTrade really helped us in a matter of minutes and it was excellent. They realized they would not have been able to do anything with it, so they told me that they would just have the fund refunded. They gave me an option to email me a gift card and I took that option.

I've got several plans with them. One was for a vacuum cleaner. When the hose busted, they gave me a lump sum of money and ended the contract. I also have a pair of headphones and a portable speaker with SquareTrade. I got the plans for the headphones and the vacuum cleaner through the store. Then the plan was included when I bought the refurbished portable speaker on eBay.

I sent my laptop in to be repaired. Earlier this year, it came back but it was not repaired correctly. We had so many problems communicating with SquareTrade, getting the runaround, and getting hung up on five times. We got the feeling that SquareTrade was trying to avoid having to take care of our problems since our warranty was expiring. We did get it sent in finally and it did come back. But the only thing they did was change the battery, which was what they did the first time. We are still testing it out right now to make sure that the fix was done correctly. But overall, I'm very disappointed in SquareTrade and in their customer service. I would never get another SquareTrade program again. I do have quite a few of them in my account and I'm going to let them expire and not get another one. I will go with a different company.

Having SquareTrade is valuable. It’s great. My controller wasn’t working as it should and they ended up sending me a check in the mail for it. Everything was easy. I got the check in a couple days.

The plan sounded like a good offer and it was cheap. $10 in three years is pretty good. But I had some difficulty trying to submit my claim online because it asked for my email and I typed my email but it wouldn’t go to the next step. So I called and they helped me with it. It was easy and fast. They approved my claim instantly. So it was good. But they should make sure the website is working good.

There was an option to add SquareTrade to my purchase from Amazon. When my vacuum cleaner became defective, I got online and issued a warranty claim. They sent me a check for the replacement part or replacement item. It was pretty quick and easy. It took a few days.

I enjoy my experiences with SquareTrade. I've had good experience with them in the past. The protection plan was available at the time of purchase at a small added price. If it's something electronic or mechanical, I usually ask for it because repair can be expensive. SquareTrade offers repairs under warranty and also replacement if it's not repairable. It was easy to make a claim and get resolved quickly.

I had a warranty on the tablet. I made a claim and the process was all right. It was quick and I was satisfied with that. I didn't have to mail the tablet back to them. But it's just disappointing because the whole idea of having insurance from them is to get it back. I paid for the insurance so they should give me back what I paid for my tablet. They told me that they were gonna give me back the full amount. They didn’t when they mailed the check. It was supposed to have been 59.99 but they only sent me 53 something. I was not satisfied with that part but I haven't spoken to customer service about it since it was too late then. SquareTrade tells you they’re gonna give you something different but they're not gonna give it to you. I wouldn't deal with them again because they’re dishonest.

I purchased some appliances through Amazon, and I wanted that extra coverage. I got SquareTrade and I have two claims going on right now. I had a pleasant experience both times that I submitted a claim. I followed the steps and it was super easy. I did it online and verbally with customer service. The only negative thing that I've experienced is the technicians available in my area. That's something that they can't control as much though.

My phone kept dying at a very inopportune time like once or twice a day. SquareTrade has a pretty good process. They sent me a Walmart gift card, which I've yet to use. They did a fantastic job.

I had a Fitbit that I didn't buy a warranty for and I had to buy a new one when it broke. When I purchased the second Fitbit, I bought the SquareTrade warranty as well. Having a warranty is helpful. But at this time, I'm still waiting for my item to come back. They've given me three different delivery dates.

The smartphone that my husband had before quit working. There was something wrong with the chip in it. I called up the store and they gave me a SquareTrade number. I called that number and did the claim that way. When they sent me the new one, I put the old phone in an envelope, sealed it up, and mailed it back.

My laptop was in need of repair. I sent it off to Square Trade-they did a great job repairing it. I bought the 2 year warranty and it covers a variety of problems. They send me a pre-paid return label. It came back today and I called them and a technician assisted me in setting up my email accounts and answered any questions I had. I really appreciated all their help.

I sent a claim for the printer that does not catch paper any longer but didn't get any response. But using Walmart website & preceding the extra warranty I purchased, I was able to contact them so quickly & was given reasonable refund, not enough to get a new one. But then I saw that most printers went up in price.

TCL lost video. Thanks. I got Square Trade insurance while purchasing TV. They have replaced my TV. Didn't have to spend hrs on the call. Technical support was quick to identify problem and recommended TV replacement. Was very quick and easy.

I purchased Squaretrade from QVC to support an Amazon tablet. The tablet purchase was $119. I bought the warranty to accompany it. Well the device decided to no longer charge and so I contacted Squaretrade to try and find out what they can do to assist me. I have called this company over 5 times to try and resolve this problem. They have placed me on hold for an Extended amount of time. Tonight is my 4th and 5th time calling. It is in regard to claim **. I spoke with Stephanie at 7:20 PM. I remained on the phone with her for a few minutes. I was on the phone for a total of 18 minutes and then the phone disconnected.

We purchased a security camera system and got a SquareTrade protection plan. It was $4 and sure enough, my camera system was protected. It last about six months and it crapped out. It was pretty surprising how quick everything was. Get this warranty.

I had an issue with my KitchenAid mixer, or all things, and when I went online to get help with the claim, it was WAY easier than expected. The bonus of having my receipts saved online with Walmart was a plus and SquareTrade quickly matched it up and had the claim submitted and approved in no time!

Great customer service. If you have any issues they will bend over backwards to make it right. Just give them a chance. My first washer that I got did not drain well so they sent me a new one and it is fabulous. I recommend this little tiny washer to everyone.

Thank you All State insurance for the Walmart gift card reimbursement for the same amount I paid for the AT&T LG mobile phone, when the phone would have cost more to repair than to replace. I purchased another at&t LG mobile phone at Walmart and a $10 all state insurance coverage policy.

I have worked in a customer service driven environment for 18 years, I look for every opportunity to satisfy the customer; it was great being on the receiving end and having someone take care of my needs professionally and with precision and empathy! Thank-you for your service!

Talk about prices and amounts to possibly get some extra life insurance. The people that came out to our home were very professional, not pushy, and answered all my questions great with plenty of knowledge. The agents even came prepared wearing masks due the Covid problems going on.

I've used Square Trade for a number of years and I've had to make a few claims. Each time the claim was handled quickly, efficiently, and with no issues at all. For those items you feel are worth adding this level of protection, it is well worth it.

Young man who I dealt with on the phone at SquareTrade was very helpful. He walked me through the claim application process and assisted me in locating the information required to complete the claim. I was told that I would receive an email soon. That was on oct 28. Haven't heard a word since.

I am very happy with Square Trade customer service because of the professionalism in handling my claim. The first agent I talked to tried her best in addressing my issue with my oven and she then transferred me to the right department to find out the solution. I am very pleased with the overall team. Keep it up!

Got a huge percentage of value of item when I purchased, but cost of replacement is now 50% more than old so kind of poor due to increased price years later. My hopes that this would provide for unending support of the product wasn’t exactly what it was so much as damage control upon lose. The name Square trade sort of made me feel that I would keep the same item. Not a huge deal and glad I bought it.

Pretty much all my items have Square Trade protection for the peace of mind if any of them malfunctions or needs replacement. The first claim I filed was when my TV got damaged. We were moving it and we accidentally bumped it which cracked the screen. They told me to get rid of it and they paid me the difference in the amount of the TV. Everything was perfect. The warranty is worth it.

This is one of the worst experiences I've ever had with a "company." Took approximately 6 phone calls, a couple hours on the phone, 2 trips to the Apple store and 3 trips to UPS to send my product to Apple for troubleshooting to get my claim filed. Once I did, I was told to go to a FedEx store, with my pre-packaged label to ship to you. I did EXACTLY that. Again, I never got any follow up from SquareTrade, so I called to check the status. "Somehow" Square Trade or FedEx lost my Apple watch. Seems a little too convenient - I don't believe Square Trade had any intention of refunding my damaged product - I believe it's all a fraud. The customer service is also a joke. No one will help me resolve this issue, instead they just say it's out of their control. This is INCREDIBLY disappointing and I would never recommend your service to anyone.

It took two calls and attempts to reset the TV via instructions from SquareTrade experts, but the TV could not be made to work properly. SquareTrade decided to replace the TV with a new Samsung of about the same capability. The new TV arrived within 9 days. Very satisfied. My only concern was that I was offered only two replacement choices and the choices were almost $1000 less than I paid for the original TV.

This claim was taken care of with the greatest professional service rep I have ever dealt with. She (Joanna) was friendly and very helpful and my claim was taken care of immediately. I had another claim earlier this year that was the same company and I must say they treated me very nice both times.

Initiated claim on a Thursday, part shipped Friday, arrived Monday morning, tech fixed dishwasher Monday afternoon. Could not believe how quickly they fixed it, was told by another appliance repair firm that they could not even look at it for at least two weeks. That is when I started looking for the warranty info, and found out I had purchased the extended Squaretrade warranty. So glad I did!

My Son hp laptop screen broken. We call SquareTrade and we filed claim after one they cannot find the claim and the box not received to send the broken laptop. In the end they ask us to pay for the box and submit receipt over 3 times and they cannot find the receipt. We track Fedex receipt and they received the laptop. SquareTrade said in the first 2 business days we come back to you. We call the them after 2 business days. They said 5 business days. We call them after 5 business days. They said, "Give us 15 business days." We stuck without laptop forever. And pass 2 weeks and we not received what we pay for the box. We worry to not received our laptop forever. And maybe our laptop go for parts we don’t know just we know when we pay the the warranty for it.

A technician was sent to my home to fix the TV, first of all took almost 2 weeks to get the parts, then a long time to try to fix it so at the end he was not able to fix it and now it does not work! Worst customer service ever.

This was the first time I dealt with a insurance claim that went just amazing. Super fast and super easy. Wish everybody was like that. Got a check in the mail within a week of filing a claim. I will always buy a protection plan at Costco from now on. Thank You.

We turned on our TV and there was a spider webbing effect where we had lines on the screen. We tried to put in a claim and SquareTrade rejected it. The rep I talked to said that that's due to accidental damage and our policy didn't cover that. They said all I could do is buy a new TV and they would refund the remainder of my policy via check, which they sent a week ago. It was kinda disappointing to find out that they didn't cover the problem but the person that I spoke with was pretty straightforward and got the refund processed.

They were efficient and nice people. It was excellent service. I got my check in a timely manner.

Going through the process of if anything happens is easier to do online versus calling in. When the TV kept going on and off by itself, I started the claim process online. All I needed was my receipt, which was already uploaded to the system, and then went through the process online. The claim was approved. I was supposed to get a box in the mail to ship the TV, but I never received it. Other than that, I was very satisfied.

My mom told me the phone fell and got wedged somewhere in the elevator. It has a power chair and it ran over the phone. I sent in a claim and everything went great. My only issue was sometimes on the computer there were a few things that were unclear, but I eventually figured it out. The phone was not fixable so they replaced it. We got a new phone.

I went to the store and they have little pamphlets next to the TV that say SquareTrade. The person at the register also said something about getting a warranty. It made perfect sense. I was already gonna spend so much for a TV. So it's probably smarter to get the warranty. The screen started having a shadow, like a burn mark in the middle of the screen all the way up. It's starting to get worse over the last few weeks. It's like someone put a pole in front of the TV and there's a black shadow.

I bought the Raptor 4x4 for my grandson. He rode it about three times and then it stopped working. I called in to ask about how would I seek assistance in either returning it or what I need to do to have it fixed. They gave me some options and they worked. Everything went fine. It was an easy process. But I didn't get the full amount that I purchased for the toy. If they don't pay the value as to what you paid for, then should kind of explain why they're not. Because if you're gonna go back and buy the same vehicle, you're still adding money to it with the same toy. Also if I had to send the product back, it would have been too much of a headache. But the people that I talked to was very professional.

On big ticket items, as far as electronics, I go through SquareTrade because of their cost. Their prices are cheaper monthly and if you get a four-year warranty, it’s far cheaper through them than through Best Buy and other places. You get more bang for your buck and the website is pretty easy to use. I had a claim last week on my cell phone. I cracked the glass on it. I got online and I had a couple of questions so I called SquareTrade and got it squared away. I got reimbursement and everything went smooth. From the time I got my phone fixed to the time I got my partial refund was a week. It was pretty fast and with the process I went through, I don't think it could have been any easier.

I've had nothing but reasonable settlement offers for any products I have bought from Square Trade over the past 12 years. The extra investment of 20 or 30 dollars at the time of purchase is well worth the cost in the long run. I hate to get cheated by bad products that expire or wear out faster than normal. Square Trade is the great "equalizer" that protects us consumers from getting ripped off by internet purchases (or in store purchases). Most recent settlement was about $200 for the repair of a $300 office chair bought from Staples 2yrs and 10 months ago. See wear in photo.

My daughter dropped her phone. They told me to take the phone to an authorized place to get it fixed. The place told me that it couldn't be repaired so they gave a replacement, which I had to pay for. Then, I turned in that receipt to SquareTrade and they sent me a check. But I thought about it later to see if the warranty is really worth it and I didn't think it was. The value of the phone now is only about 250 bucks and I spent about 250 bucks on the warranty and the deductible. If my daughter had dropped the phone a year earlier, the phone would've been worth more so maybe it would've been worth it then.

SquareTrade is doing a good job. My experience was fast and easy. It took one day for the claim to be approved. I was considering to get my product back but because it was not able to be repaired, I got my money back for it in 2 days which was a good thing. I could purchase a new one.

After owning my television for 3 years, it died. I contacted Squaretrade and spoke with a helpful, knowledgeable, patient customer service representative. He gathered all necessary information from me, and we went through a series of steps to see if he could talk me through my issues and resolve my problem. When we were not successful, I was issued a full refund for the cost of the television. Excellent customer service!! They stood behind their warranty.

I buy a protection plan for everything I buy and I was trying to see if SquareTrade was better. They're easy and quick. It was a very good experience.

After troubleshooting my 1-yr old TV without getting picture to come I was given the option to get a replacement or take the replacement value. Had to contact service rep to process the replacement value request as the website doesn’t allow this option to go through.

My complaint was handled swiftly. I was emailed, "Good news, we've approved your claim for Replacement and we're finding a replacement item for you. Once we've found it, within 3 business days*, we'll send it to the address below." Then four hours later I received an email that said "Good news, we’ve approved your claim. However, we could not find an exact replacement or model that was comparable to your current item. Therefore, we’ll be sending you a check for the purchase cost of the item instead." I figured ok they must have discontinued the chair I bought. When I received the check I immediately went out to purchase a replacement.

One side was a regular picture. One side was dark so I could not see the picture on the television screen. I tried to reset the TV, unplug it, all kinds of things and even calling Sam's club and they told me to go and refer to my warranty so thank you.

I paid a warranty for a reason. If it broke it would have been replaced, and that was not the case here. Instead of getting the furniture replaced, I was told that I would get a reimbursement. To top it off, the reimbursement was given on a gift card so I couldn't even use that elsewhere. I was stuck buying from the same store.

Square Trade is a great company to insure your home devices. They are fair, honest, and fast in solving your claims. Much better than Asurion, a company that will do anything to not pay your claim. Asurion is not honest!

I had an accidental damage on my laptop and the claim process with SquareTrade was an easy one. I submitted everything online, went through with the shipping label and had FedEx box it up. I got some good help but I’m not sure what went wrong in the process as far as trying to reset my laptop and why my laptop kind of crashed the way it did. I had to ship my laptop back to try and get it fixed again. I'm still kind of working on the end result but although I’m still having some issues with my laptop, it's still a very helpful experience.

I bought a 5 year Square Trade Policy on my Samsung TV in 2016. The backlight went on the the TV after 4 years. Square Trade determined that the TV was not repairable and have already sent me a new TV. Good investment.

I sent my two Arlo Security Cameras in for repair and now they seem to work as if they are brand new. Customer service was excellent and the turn around time was excellent. All my items that I sent were returned.

The experience was very positive. The required action to get their repairs done was handled quite well. All the necessary actions that need to be taken were spelled out precisely. There was no need for any follow-up. What I expected to happen, happened.

Shipping instructions and process was wonderful. I have the TV back now and the picture is as perfect as before. Thanks for providing a quality service.

The overall experience was very good during the claim processing and payment. The executive who handled the case is best at his position with process knowledge and customer management. It was quick and no waiting for the payment. Nice to have this insurance...

I was pleasantly surprise how easy it was to file a claim. Within a few hours the claim was approved for repair, and it was shipped off to their repair facility. The laptop had been inadvertently dropped during handling with a crack frame, and internal battery problem as well. All the repairs were completed and the laptop was returned to us in completely refurbished like new condition ready to use and fully operable. Thank you Square Trade for your excellent warranty service.

Representatives and technicians on phone very courteous and knowledgeable. When it was determined that laptop could not be fixed via phone suggestions, they sent pre-paid postage label and kept me up to date with e-mails. There was a delay in returning the laptop but that appeared to be a problem with FedEx.

My computer stopped working! Am I so glad to have gotten SquareTrade for extra protection plan! 'Cause they have been so great about fixing or replacing my laptop! Thanks so much for the time you and your support. Have A BLESSED DAY????

Should have offered same size tv different brand and extended warranty. You did send a new tv. It was the same brand that had known defects. Customer service was fast. I did get the tv fast but I still would have preferred a different brand.

Over the years, I've got probably a dozen or more warranties through SquareTrade. The recent one was for a laptop. I like the fact that they will repair it or replace it or give the purchase price back to you if they can't fix it. That's exactly what we're looking for in a warranty.

The SquareTrade team was very helpful, respectful of time and situation. We even had to readjust what was needed for the replacement and they were able to accommodate my request due to what type of work I do for my profession.

Our microwave went out and I had forgotten about the insurance. So I made a claim. I got an email followed directions and it was that simple. Got my refund quickly. And was able to replace microwave. Thank you very much.

The rangefinder quit functioning and Square Trade helped me the day the claim was filed! The claim submission was easier than I thought. Within one day I had the issue reconciled. I would recommend this service to all who purchase products.

So thankful for this service. Never disappointed. Warranty coverage is worth every penny. They took care of a faulty watch with no hesitation. Their customer service was impeccable. I will always buy this protection when I have the option to. I've used them for cellphones, computers, and tv's. I told my hubby how pleased I was with this last outcome. Have a blessed day.

Square Trade was diligent in reaching out to me and offering an amicable solution. As a consumer and small business owner, I understand both positions and highly respect this company for their prompt resolution.

The process with SquareTrade went a lot easier and smoother than I expected. I didn't even expect to get the replacement as quickly as I did. The TV that I bought was a little over two years old. The backlighting had gone out on it that morning. I looked online to see what my policy was, did the online form then followed it from there. The guy still had to go through his process but he didn't make it sound one way or the other. The questions that he asked and had me do weren’t overly hard to figure out. The claim was taken care of when I got home that afternoon. They couldn't repair it so I got a replacement TV within the week. This is the second time I’ve had to use the security plan and both times they were more than helpful in working things out. I got a refund on the first one because the computer was not made anymore.

Contacted company about a return for tablet, screen froze. Was told I couldn't file a claim until the warranty had run out with the manufacturer of product which is not until November the 24th. I paid for a two-year warranty, if the company is going to replace with a new product are you going to start my two year warranty over again on the new product? It's a joke that you have scammed the consumers this way, I should be able to file my claim with you at any given time from the date of purchase, mind you it was purchased at a Wal-Mart store and sent as a gift. The process of getting it replaced has been nothing short of a fiasco!

When purchasing a phone from Target; it was mandatory I take the insurance, I was told I could cancel any time after 30 days...However no contact info, no email from Square Trade was ever offered... This is a scam... Shame on Target and shame on Square Trade. Bad business ... requiring so very much time to follow up on.

Purchased a 4-year warranty during black Friday for less than $8. The coffee bar stopped working less than 2 years after purchase so I contacted SquareTrade and filed a claim. After a quick chat with the support team, they pushed it through and less than a week later I have a check-in my mailbox.

I got problems with my fridge which I bought from Walmart but I had warranty coverage from Square Trade then they took care of me right away and the Representatives from Square trade are so helpful and professional. Thanks Square trade Warranty and strongly recommend it to anyone.

I was unable to file an online claim and I had to speak to 4 different agents. I spent up to 45 minutes on the phone each time. I am still waiting for a return box so I can ship my defective laptop to SquareTrade to be repaired. I will never buy a warranty again! It's easier to buy a new laptop.

At first I was pleased, but when I received replacement phone, I was sent a refurbished phone and it's a Straight Talk. Not happy at all. Hope others read this before they buy. Just read entire pamphlet before buying.

A Squaretrade representative reached out to me after they learned of my dissatisfaction. They listened to my concerns and will look into making the process a better one for customers in the future. They also offered me a full refund on another warranty policy I had that was expiring soon to alleviate my dissatisfaction. Overall, I am happy with how everything turned out.

My daughter and I enjoyed our interaction with SquareTrade. We’re pleased with how efficient it all was. I had a live person and my daughter did her interaction on the internet but it seemed to work both ways efficiently.

Purchased from: EBAY- hd-tool. Purchased: March 1, 2020. Price: $1,949.95. Unit Manufacturer: XtremepowerUS. ID Plate Model Number: SHS-65H-UC. At the same time, at EBAY checkout, Purchased ‘Square Trade’ Warranty, $209.99, 3-Year SquareTrade Warranty. Unit arrived: March 10, 2020, Unit installed/Operational March 15, 2020. GREAT Pool Heater (I thought at that time). VERY quiet, VERY energy efficient, it performed exactly as the manufacturer specifications stated.

So, I got into a kayaking accident where my kayak overturned and I almost drowned. I had my Samsung Tab S6 tablet with me but thankfully it was in a camera bag that I had attached to my person so I was able to recover the tablet. Unfortunately the tablet was salt water damaged and I thought it was a total loss but never threw it away because, who knows why. Forward to several months later seeing if I could file a claim for another product and I noticed that I have an accident and damaged warranty with with SquareTrade for my tablet. So I sent it in to SquareTrade, and they sent me a replacement.

Final result was a new TV. Excellent TV after many months of flashing in various sections of the former TV. It take a few months of submitting pictures to finally arrive at the replacement, but it was worth the effort.

Such a quick response and easy. I got my reimbursement within 1 week. The warranty I bought 2 years ago was a good investment. All the representatives were helpful + spoke excellent English. No hassle along the way. I will recommend SquareTrade to my friends.

Only one choice of replacement tv. I should have taken the cash offer but it wasn't even what I paid for the tv in the first place. I won't pay for another extended warranty from SquareTrade. Very unhappy with this whole thing from the beginning.

I filed a claim on a hoverboard that stopped working after using it twice. The manufacturer warranty was expired and I resulted to Square Trade. The outcome was a retail refund minus taxes paid. The malfunctioning hoverboard did not have to be sent back; less hassle there. I was pleased!

I've used Square Trade in the past it worked, so I was fine purchasing the agreement once again. But my daughter at college dropped her laptop. She mailed it in as requested. They acknowledged they received it via email - then NOTHING. I've had to contact them 5 times hearing conflicting stories. 1st time they didn't see any info from the repair dept. but they would contact repair and get back to me - they did NOT. 2nd time they said laptop was fixed and I should receive an email- I did NOT. 3rd time they said they could not find any information on the repair so I needed to call.

I have used Squaretrade in the past and have always been more than satisfied. Claims were easy to file. Payment came within hours if not minutes of approval. This time was way different and I am not satisfied. I was told my claim on my above ground pool was approved for payment via e-gift card. I was told I would have the gift card in my email within 24 hours or less. It has not been over that and still no payment. I have called and asked them to please check on it and I am told no and to just give it to the end of the day. I would like someone to call me and actually take the time to look into this. I wanted to purchase another pool today. They are hard to come by these days due to the virus. My local Walmart has one but I am waiting on this card that I am afraid is not going to arrive. I will update this at the end of the day! I have read similar stories where people have waited months for payment. I sure hope this is not one of those cases.

I filled out claim form online. When nothing happened, I called. Was told that yes, I had to continue claim on phone. I was transferred multiple times, having to repeat ALL information for each and every transfer. Finally was told I would get an affidavit in my email which I had to fill out, sign, and return. I was told by email that I would receive results through email. I finally did. Product warranty claim process was much less complicated with Wal-Mart's previous warranty coverage.

Good experience with Sq. Trade rep. I had a protection plan for blades and cups for a Silver Bullet Juice maker. Claim was valid and paid promptly. I use Sq. Trade whenever possible for buys on eBay and Amazon.

I bought a brand new Vizio tv and got the warranty extension from SquareTrade for it. At first we had issues with the smartcast apps, but Vizio said that it was a known problem that they were working on (two years ago) so we stayed with it. Now we are having mechanical issues that the warranty should have covered. But wait! Here comes SquareTrade saying that because I mentioned that the app issue was something that happened from the start, they would not cover the mechanical problems as they are qualifying the tv as defective from new. Yes, if you mention any problem that you may have had and trusted the manufacturer promise of addressing, that has nothing to do with the mechanical issues, they will not cover you. Moral of the story is do not be honest and open with them, or they will use it against you.

Received an email. Supposedly I will be receiving a check to reimburse me for the laptop. Not sure what the amount is but considering the laptop was less than a month old, I’m hoping it’s near what I paid for it. Here is their email and I’m satisfied with the response:

My laptop was complete broken and they fixed it. I thank god they did. It looks so much better. They made it very easy and made all the steps and shopping out extremely easy. I really appreciate the customer service team.

10/10. Painless process to replace my phone after it being dropped. Quick and easy! I think it took a total of 20 minutes and then waiting MAYBE 48 hours for the new phone to arrive. Nothing was complicated or frustrating. Thanks!

Our refrigerator showed an error message that it was shutting down. I called several places for emergency repair but to no a avail, especially since it was a holiday weekend. I reached out to Square Trade for a warranty claim and was lucky enough to get SMora who walked me thru, via the owners manual, how to override this error and now it seems to be running perfectly again. Thanks to her calmness and knowledge we now know to go to the manual and if all else fails, Square Trade.

Having insurance through Square Trade is worth having. Their customer service is amazing and they work with you to get your issues resolved in a timely manner. I would definitely refer them to friends and family and I will most definitely use them again for future purchases.

This is the wrong warranty company I have ever deal with. I bought a Chromebook for my son for school work. After a month the system was very slow. I had to send it Avery to fix the issue. The system got to them broke. I called SquareTrade for replacement or repair. They did absolutely nothing to the system. They sent it back with the damage from FedEx and they did not fix anything in the system. What kind of warranty company. I am going to them dispute everything.

We had several conversations before they decided to have me send the laptop in to be repaired. I received the laptop back in a few days. At this point all is working fine. I am happy to have my laptop back.

My 1st call was not productive at all, the customer service rep (Chrustine or Christina) was not knowledgeable and kept putting me on hold. Finally she told me she would call me back in 2 hours & never called back. I called again and got Alex who took care of me & got me what I needed & was very helpful. Train your customer service employees before you actually release them to help your customers.

It was so easy to contact you and I got help fast. And I was very satisfied with your decision it was so pleasant to have all my problems solved in a good manner. I had no problem whatsoever. Thank you.

Did not have copy of my 3 year warranty, only a register tape. Your agent took down all of my information and I was approved for a refund within 1 day and got your check 4 days later for the full purchase price.

Everything was going smooth, I got my claim and shipping info. Shipping info said my computer would arrive by today, Friday the 25th. Now this morning I got an email saying it wont be delivered till next Tuesday. So I'm disappointed, but other than that it was great service.

I always assumed insurance was a scam, was not expecting quick and easy claim filing and reimbursement. I was able to submit my issue and head back almost instantly on the claim. Post giving some details, was asked for my preference on reimbursement and that is it. Fantastic experience.

My Samsung 43' TV lost half of its picture. Upon contacting SquareTrade and sending the required information and pictures back I was instructed to send my TV to a location that could diagnose the problem. It was determined that my TV could not be repaired and I was given the option of selecting a NEW TV to replace my old one. I was given the option of selecting one of three (3) new Samsung TV's. In about four days I received my new TV. It was a newer and better one than my old 22018 model. The picture etc. is beautiful!

Very good service and I hope my printer come very fast because I need it for my girl. She's taking virtual classes and she need it very much. Thank you for your great job. I am very happy that you answer me very fast.

Sam was patient (even encouraging me to slow down when I became flustered trying to describe the issue) and reassuring. He resolved the issue and made me feel he would be there for me if the issue reoccurred. When taking control of my computer, he showed me how to disable the connection and said I should do that if I ever became uncomfortable.

It took several calls & emails to finally get a resolution. Sent in info requested & then when I called as instructed email wasn’t received. That happened about 3x. Then I was told warranty had expired & nothing could be done. However since claim was filed before expiration date I was told nothing to be concerned about. Then agent asking me for a code. I said several times there’s no code on back of tv & I sent a pic of back of tv already so you should have that info. Agent finally said everything was resolved & I was getting a e-gift card. Week or so later still nothing had been received. Called back & finally claim was resolved. So about 8 calls later claim was finally closed out.

It was extremely easy to submit a ticket for the replacement screen, pack and send my laptop for replacement, and receive it back. So worth the warranty! I will always get a Squaretrade warranty if it available. Great service at a reasonable price.

So I cracked my laptop screen and sent it in for repairs. It has been months so I log in to see what is going on. My account said it was repaired on 6/8/20 but still haven’t received it. I called them and the tracking number they have on file said it hasn’t been dropped off. So I guess they can repair items without receiving them. Now I am out a laptop because of these scammers. I suggest to anyone not to buy a warranty through these scammers because you will never see your item again.

Purchased thru Sams Club over a year ago. Had no idea Sams club had canceled one of the warranties. Took three days to get fixed! Now my other warranty on another phone is missing! Frustration and disappointment. Now I have to try to get this straighten out again.

The service reps were professional, and courteous. My flip phone kept hanging up (using old 3G phone while iPhone was out for repair). Square Trade provided 2 day shipping label to the repair location, shortly after they were able to examine the iPhone (6s+) they determined they could not repair it (touch screen worked the phone by itself). I was pleasantly surprised to get a refund for the purchase price (less tax, and s&h (which is perfectly reasonable)), I received the check within the 5 day expected delivery. I have the replacement phone I bought under square trade warranty as well (Same iPhone model).

With my son being on distance learning in at home he was using his Xbox a lot more. His controller went out so we purchased another one at target. The lady said if I bought this warranty that it’s for two years and if anything happens I’ll replace it so I said fine. Had a controller for three months and the controller stick stop responding. I called Microsoft. Microsoft tells me how it’s only a three month warranty on the controller so I Went on SquareTrade website and try to file a claim. It’s telling me that I don’t have a controller. I have an Xbox one and it’s a one year warranty and get in touch with the manufacturer so I called him and I tell the lady was going on and she tells me oh it’s a one year warranty and I tell her not on a control and they’re telling me I need to give them proof that it’s not under warranty anymore. This is a joke.

I had about 5 days left on my 3 year when the printer would not transfer ink to the paper. I changed the ink to a new HP cartridge, performed alignment and printer head maintenance at least 10 times and also added alcohol in case there was a clog. Nothing worked. The online claim process could not find my warranty. Called and the person said the claim# was valid but needed to be retrieved. Call back in 24 hrs. I called the next day and person discussed issue and action steps I took. Then he proceeded to file the claim for me to expedite. I received a check in the mail a few days later. Excellent Customer Service!

Update: I wish the experience was better, but Taurean rectified the issue quickly and went above and beyond. After the experience I had, it was a relief to have someone listen, understand, and see the problem from my perspective. Taurean explained what happened, and understood the problem and did not hesitate to make sure I was satisfied with his resolution.

When our Samsung 50" TV began to display black areas on various parts of the screen we contacted Square Trade to report the problem. They asked us to send them a few pictures of the screen. Immediately afterward they responded and within a week we had a new replacement TV delivered to our door. Stellar customer service!

The first contact was made to Costco on August 26 who supplied all necessary info. From there until today it was total confusion & delays. 3 weeks is way too long to wait for a process that should be only a few days. Everyone was however professional and polite right down to the service tech. Way too long of a process.

Over several months my Fitbit display gradually faded and eventually went blank. I submitted a claim and was advised that a replacement device would be sent out within 2-3 days. I received it 5-7 days later and everything is now working perfectly. Thank you very much.

Bought this TV on the internet 2 years ago so thought the 3 year warranty might be a good idea. Was a bit concerned about how this would all work out when I called, but everyone was knowledgeable and helpful and soon had me all squared away.

Great customer service, on time for the job. Called to notify me that he was outside, cleaned up after He Finished and explained what was done in details. He left a written notice of what was done and contact information.

I purchase a SquareTrade warranty for my son's Christmas present... an iPhone 7. We woke up one morning and the phone face was physically being pushed out by a defective battery. Square trade attempted to tell me that this was physical damage to the phone and would not be covered. They only cover electrical malfunctions. As far as I am concerned a defective battery swelling and pushing the face off the phone with no other physical damage (pictures sent) is electrical but whatever. I have been on the phone with this company for 7 days. I have tried to file a claim online only to produce a loop error in their system.

I had problem with fax part of my printer. I made the claim & within 2 hours they accepted the claim, made me a couple offer. I picked one offer & claim was finalized the same day. My check was received 2 days later.

Ericka worked on our claim and she was great. We received a new tv which has been installed and working great. We are elderly and my husband is disabled so she took that into account when taking care of everything. We are very satisfied with Square Trade.

When I contacted the support department for TV's they were very understanding. They helped me check out the issue we were having with our TV. However because of where we live we have no TV repair person, they would have to travel for 2 hours to get to us, so they explained what our options were and solved our problem with our TV. Explained everything and were very patient. They went above and beyond to help me with my TV issues.

When I spoke to your rep. they thought that Jensen had a one year factory warranty. After contacting the factory they only had a ninety day warranty, as shown on their website.You may contact me **. Where do we go from here?

It took quite a while because your online system was not accepting my claim, but the “bots” were helpful, and when I talked to Candace in Orlando, she was very helpful. She consulted her supervisor, she made sure I was not disconnected, and she explained my options. I glad I encountered her on the phone.

After explaining the problem with a defective tv the agent took me through a diagnostic which confirmed the complaint. The agent then offered a replacement tv, without my prompting. I appreciate the no hassle approach to my claim and the competence of the agent.

They replaced with a brand new tv within 48 hrs of me filing claim. Everyone was helpful and everything was easy to follow. I could not have asked for better service. I will use again and recommend them in the future. Thank's SquareTrade.

I had to talk to a manager because the guy I talk to could not help me. I bought a hover board for my granddaughter and he told me I had to have it with me or it wasn’t under a warranty. How do you buy a gift for someone and have it with you?? I had all the numbers I needed but he kept saying I had to have it with me. But the manager was very, very helpful and got my matter settled fast. I thank her but this isn’t something someone should go through.

Sq Trade never called me after case was being referred to them by Costco Concierge. I contact you 3 times. after I was told that I would get a list of TVs to choose from and if not liked then I get another list with more choices. I only got one TV choice and nothing else came in with more choices. I called again and your first level staff idiot argued with me that I would not get a second choice of TVs emailed to me unless I can prove to him why I did not like the only one choice TV I was emailed to.!!

Quick and timely response to claim. Rep on phone very helpful. Closed out my claim quickly. Very pleasant experience. Plan covered the issue needed where other plans I’ve experienced allow purchase and then do not cover any issues. Very happy with experience and will recommend and continue to purchase on future products!

One of the fastest turnaround on any claim I have ever had to do. I recommend putting the insurance on any purchase because they are a stand up company and have great follow through. I have a new respect for Square Trade!

Phone wouldn't take charge unless turned off, and then only 50% of the time. The last person with whom I spoke at ST was extremely helpful, understanding, empathetic, professional and helpful...even went above and beyond good customer service. Great experience.

They diagnosed the issue quickly. Initial replacement offer wasn't great. Customer service worked quickly with me and then offered a great replacement. VERY happy. Fast shipment, new product. Total time from initial warranty phone call to new TV on the doorstep was just over 1 week!

This is one of the worst companies if not THE worst company I have experienced. I mailed my computer for what should've been a quick hardware repair. But first they acknowledged receipt of my claim 2 days after my tracking number told me it was received by them. And now it has already been 10 business days since they acknowledged receipt and it has still not been sent back to me. I was told it would take 2-5 business days and I have been given no explanation as to what is happening.

Absolutely worth buying coverage at Walmart for my purchase. Quick response and knowledgeable customer service. I had no trouble from their end. My only problem was printing the return label and finally had to contact a neighbor to do it and the rest of the process is done like clockwork. THANK YOU. My computer is my social life during the social isolation of covid 19.

Absolutely terrible! I put in a claim for my computer because when I called they said all claims had to be started online. I went through the process, after the status with the claim was that they would get back to me after the receipt was authenticated. Never got back to me. I had to end up calling and asking what was the hold up, only then did they send out a return label. I sent it out on the 19th of August. They received it and signed for it on the 21st according to Fedex but I didn’t get a change in status of claim saying they received it till a week after.

My experience was initially, stressful due to the constant disconnection from the agent. Finally the experience was helpful. My only concern was I didn't receive the actual cost of purchase price. Had to spend considerably more to get a replacement.

After I filed my claim I had my money the same day. Very fast response. This was my first experience with them and I'd definitely use them again in the future and recommend them to friends and family. Definitely a good experience.

My 1 year old TV started showing weird lines across the screen for the past 2 weeks and gradually more disturbing. I reached out to Square Trade for a resolution. Day 1 they asked for photos and on Day 2 they asked for even more photos. On Day 2, I called them to check if photos met their requirements, and the service agent asked to wait till the end of day for the claimed result. Post Day 2, it was a radio silence and I called them on Day 3, the service agent was traveling outside in a disturbing background with car honks. I couldn't hear a word. Wonderful customer support team.

They handled my request quickly and efficiently. I received my refund quickly. They were helpful. I did have to wait for Walmart to find the receipt in their database, because Walmart uses disappearing ink, over time the receipts become transparent.

Square Trade is a worthless company when it comes to protection plans. If you think it will cover your TV when it gets cracked, you're wrong. Good luck. I will never buy another that has anything to do with them EVER AGAIN. THE PAMPHLETS ARE MISLEADING AND THEY LIE TO YOU.

Talk about a fast turnaround. I talked with 2 different men to start. The second one said to pack it up and send it back. I couldn't believe how fast it came back to me. So far so good. Yea. Even packed it up better than I did. Thank you.

I had my phone stop charging, so I call it in. In the past, this hasn't been a problem. I would call in and get a sticker, send my phone in, and as soon as that sticker was scanned, I would have some form of rebate to bring to the store to get another phone. Not this time... The gentleman on the phone was trying very hard to be helpful, but he can only follow the guidelines of your corporation. He offered the best he could. He offered a speedy 2-day shipping label and a trade-in phone that was comparable in price. I agreed to that idea but, after hanging up, I quickly changed my mind.

I was very pleased with Square Trade's handling my claim. I explained its wild, uncontrollable behavior that no one could help me with, and they sent me a new phone, very similar to the old one (except it works fine). They gave me a week to send the old one back, which was scary for me, but turned out to be enough time. Kept me informed with status emails.

Technician was very helpful! I had gotten disconnected a few minutes before, I mentioned to the new Tech and he assured me he would call me back. We got disconnected. He took his time, made sure it was working, and it is still working!

We have called 3 times now to see what is going on with the repairs. We are getting different stories from each rep each time we have called. We need to have someone who knows what they are talking about, and no more excuses. We are paying customer, and we want something done!!

Had a 3 year plan for this shredder - the shredder gets lots of use and started to slow down and take only 2 pages and also would not quit running at times. The claim was handle very swiftly and a resolution was made to provide us with a check so that we could purchase a new shredder. Check arrived within the time provided - even sooner. Great service - next shredder will warrant this Square Trade service.

This was a great experience - great Tech - The only problem was I had to wait for screen to show up before the phone could be repaired - understand they don't stock all screens. Great communication from Batteries Plus - the shop that was cleared to replace the screen. I will use Square Trade in the future.

They won't send me new product with return label so I can send broken one back. They simply expect me to send them old one to get fixed. Well how do I know what you'll do then? I file claim. I expect to get new one with label so I can use the box and label to send in old one.

I submitted the claim online and it was very quick and easy. Within 24 hours (even when submitting it on the weekend) I had a response back that my claim was approved. I had my replacement by the following weekend.

Our Air fryer, just over a year old, failed, and it was replaced immediately. Excellent service, will recommend to anyone buying a new product and will certainly buy the SquareTrade option whenever it's offered because of the value and customer service. 5 stars.