Allstate Protection Plans Reviews

As with any insurance or protection company, I am a bit leery of them until they prove themselves to me by service and staying true to what they advertise. I am absolutely 110% a fan of SquareTrade after having my first claim! Instructions on shipping and what to expect were very accessible and simple to understand. SquareTrade also kept in constant contact with me regarding the progress of my claim. The repair was fast and thorough and shipping was excellent. I couldn’t have asked for a more reliable company to handle my repairs. I will ALWAYS purchase SquareTrade from now on!

Our microwave stopped heating, I was able to get online, register with my receipt, and get new microwave. I spoke with rep, detailing what happened with microwave, he emailed me documents. Then sent Walmart gift card so I could get new microwave.

Rarely do insurance claims go even marginally well... This was different. It was easy, quick, and got handled in a manner that was great. The form was simple and fast. Thanks for making it easy for me! Check came quickly too!

Squaretrade responded to my warranty request in regards to a Denon Headphone set that had been having troubles. The response was amazingly quick and the service was outstanding. Also, the web interface was very easy to use and was quite responsive and thorough. Thank you!

I called the Walmart Protection Plan phone number. The representative had us try to reboot the TV without luck, so he processed my claim. I then completed an emailed "Affidavit for Reimbursement," and within a few days I received a reimbursement check in the mail. Very smooth process.

Once my claim was approved, the process moved rather quickly. I expected Square Trade to keep my laptop for 3-4 weeks. It was received by Square Trade on the 12th of August and it was delivered back to my on August 18th. The 4-star rating is based on the difficulty of getting the claim process started. The Square Trade representative told me it was the responsibility of Costco Concierge to repair the computer and Costco Concierge stated Square Trade had to repair the computer. Square Trade again told me it was the responsibility of Costco Concierge. I was going in circles between Square Trade and Costco Concierge until the Concierge representative spoke directly with Square Trade and the claim was finalized.

While my claim was paid it wasn’t for the full amount of the price I paid for the iron. Don’t think that was fair that the iron is practically new and not like I use it everyday. Plugged in one morning and wouldn’t come on.

We contacted Square Trade as the Smart TV just stopped working. We could get it to come up to say "Smart TV" but that was it. As we had the extended warranty we contacted Square Trade and immediately they arranged for a technician to come out and fix the problem. He spent maybe 15 minutes at the house and it was fully operational again. He was very polite and efficient.

I couldn't use my warranty because I'm in GT, they cancelled it and offered a refund to my credit card, 1st it was one day, then 3-5 and last turned to be a check that will DELAY 8 WEEKS! Horrible service, no customer care!!!!

Submitting my claim was easy and I got my money right away. I will be using the money to purchase another blood pressure cuff and hopefully won't need to replace it. If so, I know I can count on Square trade to take care of things for me.

I already write to let you know that you all are great and my laptops were fixed. Took a little back and forth but you all honored the warranty contract. Thank you again for all your help and when you would not respond to my email, I called and you took care of the problems. You all honor your contracts???? Ana

They were Great! Gave me my refund really fast through E-mail! Will purchase their insurance Again! Square Trade is well worth purchasing Just in Case! They were professional, Caring and very efficient! I would Highly recommend their Services. Thanks, Square Trade You're the Best!!

Technician that finally did the repair was great! Process to report claim and schedule service was tedious. Repeating the same information to the customer service staff was painful. I had to make over 20 phone calls in a 2 week period to include a no show from the first company assigned. Not sure I’d recommend SquareTrade based on my experiences with the program. Again, stars reflect dissatisfaction with claims process and customer service ——— not the technician. I have had much better customer service experiences with other extended warranty programs.

I have used SquareTrade for years & have always been happy & told everyone about it. Since Allstate took over.... IT SUCKS. It’s terrible customer service. I tried to file a claim thru the app & on the website but it won’t work. Chat from the app & online told me to call. I did that & the first three people only went thru the motions & DIDN’T LISTEN TO A THING I SAID. I told them we did a hard reset & that we couldn’t do a factory fresh reset because one of the many problems was there was no internet on the phone. So they send me instructions to do what I just told them we did & what we couldn’t do because of no internet on the phone.

I was simply overwhelmed with joy at how well Square Trade honored my claim and how quick it was done. They did a good job along with Walmart. I actually repurchased another warranty with square trade for my replace the device.

My iPhone the side button stopped working. The volume would not go louder. I contacted Square Trade & was advised to get a diagnostic check on it, they told me to go to Best Buy (Geek Squad) the nearest location to me. Had the diagnostic test done on the phone & was told I would need a new phone. I Emailed Square Trade the results. The next day a new phone was sent to me. Within 3 days I received the new phone. Activated it & sent my broken phone back. I was pleased how fast the process was completed.

My experience with Dagon at SquareTrade was excellent. He listened to my issue, and resolved it promptly, professionally, and to my satisfaction. I will happily do business with Square Trade again. They are true to their word. They offer a ‘square deal’ at an economical price.

I bought two coverages for my console items at Wal-Mart. I was told specifically by the employee that by purchasing this coverage it would protect my device from ANY damage including drops. After calling and waiting for their terrible answering system to route me to the right place I was placed in a call with an agent who would ask a question and then stop talking for periods at a time leaving me to ask if he was still there. Only for him to tell me that I was lied to by the employee and that I'm now out $108. Guess that means I can kiss my $300 and $500 coverages away! Worst coverage protection I've ever had the misfortune of purchasing.

Filing the claim was simple and straightforward. Specific instructions were provided on how to ship the item for repair. Prompt status reports were regularly provided. When the repair time was extended, a gift card was provided as compensation. Secure packaging and shipping. Excellent service and communications. This is the way things should be done.

My son received his iPad Monday. He can't be happier that you fixed it so fast. He said you guys deserve 20 stars. From the first person I talked to, fast response, constant updates and quality of customer services. Great Job. I will make sure I let people I know how great you guys are. Thank you again. Well done.

That was the first time I used the Square Trade. I bought the espresso maker on Amazon almost 2 years ago and it stopped working this summer. I contacted the Square trade and submitted the claim - in a few hours they approved my claim and several days later I received the check through mail! That was really terrific experience! And they have the best customer service!!!

I recently wrote a review thinking it was for the manufacturer. My experience with Jonathan at Square Trade on 7/31/20 was excellent. The help I received from Jonathan just to find my account was exemplary because used a different email and that complicated things from the start. He was patient and thoroughly explained everything I needed to do to get help with my issue. I was extremely happy with my interaction with Jonathan and his professionalism. When I called the manufacturer things went downhill.

Everything was smooth and easy. Glad they helped. The process was easy and fast. I enjoyed every step of the way. I thought it was going to be difficult but no. Best company ever. I’m glad they were able to help.

No one is better than Squaretrade for extended warranty. I have all my electronics covered by them. My IPhone, Apple Watch, Sony camera, and Brother printer. They have serviced 3 of my items in a promptly manner. 24/7 claim services make it easy to file when needed. With friendly and reliable customer service, I never hesitate to call for inquiries. Give them a try for yourself!

Great experience with Square Trade. Very efficient handling of claim! Once I explained the problems with the cell phone repair locations, they immediately implemented an alternative solution. The solution was to replace my current phone with another! They implemented this immediately and I received my phone within 5 days!

I've purchased several SquareTrade warranties for appliances and electronics. In several years I had reason to use the service. SquareTrade has always been easy to make a claim and are always very fair. The associates are always friendly and helpful. I highly recommend SquareTrade.

My Copper Chef skillet stopped working. I filed and claim and it was completed in less than 4 days. I was expecting it to take much longer. A replacement couldn't be found so I received an egift card. I am not searching for a replacement skillet.

My experience was quick and easy. I received a partial refund to purchase a new paper shredder. Due to the Mail being delayed I was afraid I wouldn't receive it via US mail. I did and have purchased a new one.

I have been back and forth with this company. Their customer service is nonexistent. They sent my iPad back without repairs done. I have always used Apple protection before this and will never use anything else again.

Leather on the Chair started to crack and peel about a month ago. Received quick and courteous service. No problems filing claim. Fair refund for damaged chair. Check arrived very quickly. Will use the services of this company again. Thank you.

Accident with G7 phone, got claim number from my network. Directed to go online and fill claim. Process was easy and fast. I received emails updating me on process. I received my new phone from them in three days with return envelope to send back to Square Trade. Great experience.

I paid for a 3 year extended warranty, due to expire in 2021. I had 1 claim on it and got a new one back on 3/19. That one also broke. When filing new claim I asked for Replacement, still same price I paid, was available on Amazon. First email said they were replacing it, but 2 minutes later they decided to refund the amount and end my contract. Assuming they couldn't find one, I agreed. Next day looked at Amazon and there it was. Should have checked sooner. Not fair at all. I feel cheated. Should have got a new one and my warranty still good till 2021. Bad business.

I spoke with Zedann on 8/5/2020. He told me that you were sending a box to our school. I waited six days for the box. I called again and spoke with Hoy. She said you do not send boxes. We have always received boxes from your company. Very disappointed.

Said couldn’t find replacement for item that I paid over 120 for. Only gave 43 and not rest because the other 90 dollars was from a gift card but it was my gift card I earned. I would not bought warranty to not get item and only get 43 dollars. It was ridiculous.

I handled my claim by phone, and the customer service representative couldn't have been nicer. She took my information; led me through some diagnostic procedures; and said they would honor my agreement either by refunding me cash or a gift card. I chose a gift card which I have not yet received, but the mail has been slow lately.

The paper shredder we purchased almost two years ago (just before the protection coverage ran out) stopped working. Square Trade was efficient, professional, and friendly with their service to issue a check for the replacement of the shredder. No problems, no hassles, just good service.

Technician did not show nor did call to let us know they were not coming as scheduled for the repair. It is very irresponsible to leave a customer waiting and to find out at the end of the day that they didn’t bother to just give a courtesy call.

I have an iPhone XS which had water damage. I worked with SquareTrade to get a refurbished model, which arrived promptly and is in perfect shape. I was impressed with the integrity of everyone involved. Thanks and keep up the good work!

I purchased this plan on a fitness tracker. When it stopped working 2 years into the 3 year plan, I didn't expect much, but I was pleasantly surprised. My claim was easy to submit, the resolution was within 2 hours of claim submission, and the reimbursement check was received within 5 business days. Great policy!

Filed a claim and it was extremely easy. The check was delivered within a week. Was hesitant to purchase the protection plan but I am glad I did! I have been burned in the past with additional protection plans that "don't cover that" and I am glad this worked out as it should.

My TV malfunctioned recently. I contacted SquareTrade and the steps recommended to troubleshoot the issue worked perfectly. I am happy I purchased the extended warranty, otherwise, I would have probably purchased another television. I only had to contact SquareTrade once to resolve the issue - I was impressed with that.

Claim was settled in good time. Replacement order was approved and placed with vendor but no notification was provided after. Suddenly the TV was delivered this morning and I was informed that they will let me know the status sometime today before the day is over. Little confusing in final stages otherwise ok. Satisfied with the outcome and service.

I had a warranty on my 55' TV and had already had it replaced once and still had the same problem with the new one. I spoke to a supervisor at SquareTrade and he went above and beyond to make things fair and right!

A little over a year ago, I purchased a big screen "Smart Television" from a local retail store. It was a somewhat lofty price, but for a television of that size it was worth it. On check out, the gentleman at the store asked if I would like to purchase an "Extended Warranty". The added cost was minimal, so I thought about it for a moment and, due to the amount of electronics in today's "Smart Televisions", for the first time in my life I said "Yes" to an extended warranty. And I am so happy I did.

Rock Bottom after repair:

The process started out on shaky grounds but was totally resolved in the end with me getting what I paid for via the insurance (a new cellphone)! The Representative was very professional and listened to my needs and even got a supervisor to escalate my request.

All around excellent service. Very easy. Would recommend everyone to purchase this service. So easy to file a claim online. Very straight forward. Very fast. Excellent options to choose from. Never even had to speak to anyone. Was given the refund option and received my check in less than 5 days.

I had a question with my claim and the representative responded quickly and assisted me in getting what I needed. I received my payout and it was in the mail quickly, the entire process was so easy! Great Job and Thank you!

It was very easy to file a claim and very easy to find a place for to perform the necessary repair to fix my phone!! I would definitely buy another warranty the next time I buy a phone. I do not think I would ever go back to buying a warranty with Verizon and paying month to month.

SquareTrade's response on 8/6/20 was NOT entirely accurate. While Erika from SquareTrade did call me on that date and we discussed the matter, I did NOT indicate to her that I was "satisfied". When she asked what I wanted to resolve the matter, I replied that I wanted to know what the actual status of my printer was. She promised to investigate and call me back by the next day. She also stated (as had the person I spoke with on 8/5/20) that the only way to communicate with the repair facility was via email. So, at the time SquareTrade posted its response I was not (and could not be) "satisfied" because I still didn't know what was going on with the printer, if and when I might get it back, etc.

I love the customer service of Square Trade. I did not expect this sister company of Allstate to be so impressive with its simple service of filing a claim and when I came across a problem, the customer service rep was calm, knowledgeable, and kind! My issue was resolved under 2 minutes!

I was definitely very pleased with my service dealing with SquareTrade. All the representatives were very professional and knowledgeable of what my situation. NO PROBLEMS AT ALL. I was very satisfied with my response time. Thanks again for your wonderful service!

So far I’ve had a great experience with SquareTrade! It’s very easy to navigate the website, and I was able to return my item for repair with ease. My earbuds should be on their way back to me very shortly. I can’t wait!

Prompt response to the claim and walked me through the entire process to see if my TV was broken, support staff was very patient and knowledgeable. Will be happy to work with and get more warranties with SquareTrade in the future, thanks!

It's been a few years now, but I'll write all I can remember. I bought two identical TVs from Costco, I can't remember the size now, but they were both Vizios. A little over two years in one of the TVs started acting up. Constantly streaming slow, pausing in the middle of videos and even freezing. It got to the point where it had to be hard reset almost daily which caused it to need all info re-entered (Wifi, Netflix, YouTube, etc.) This was a major problem for my child cause that was all the TV was used for, she had no cable or ability to watch physical media. I switched TVs, since my other child wasn't using her TV at the time, but within a week the same thing happened.

Overall the experience was satisfactory with the warranty being honored and the tv repaired. Only negative was the beginning of the process when Square Trade was unable to find my warranty and required my to send copies of receipts. In my initial call to Costco to begin the process, they explained that I needed to call Square Trade and that they wouldn't be able to find it. It must be a common situation.

I broke my cell phone beyond repair and after only a couple of phone calls SquareTrade agreed to replace it. The phone they sent, although unlocked, would not work with my carrier's SIM. I phoned SquareTrade again, and not only did they agree to refund my deductible, they sent me another S9 to try again. Great customer service and great people on the phone.

This was my first time using SquareTrade, they did exactly what that said they was gonna do from the phone call with the CSR to the tech people and back to me in a timely fashion. The process was also easy to start/submit a claim. I received my laptop back to 7/30/20 and it came back fix and ready to use. I haven't had any problems with my laptop so far lol. Thanks again.

Ice maker went out on refrig. I contacted SquareTrade and after a few calls the always friendly reps at squaretrade found out I still was covered by mfg. warranty. The company was always helpful in this process. I am presently working with mfg. and I had lot rather be working with squaretrade. Seems to have their ducks in a row.

Had a little issue with an approved vendor. Had to go to another vendor to get my phone repaired. The first one wanted me to pay first and then request payment through Square Trade, I was able to pay the deductible and take my phone to another vendor in town, it was repaired the next day at Battery and Bulbs Plus.

We have all appreciations for Square Trade warranty. They listened to my problem and claim got settled within 02 days. Wonderful service!!! Recommend, people, companies should go for Square Trade warranties on their new products and if possible on already purchased products.

The entire process from start to completion was handled professionally, smoothly and quickly. Service was done in 1 day and in under 5 days I received my reimbursement. I would definitely recommend to Square Trade to anyone purchasing a preowned phone.

I purchased my iPad Pro 12.9” on 30 October 2018 from Costco along with the SquareTrade extended warranty including accidents. I loved my iPad and promptly forgot about the extended warranty. Comes to July and I have cracked the screen. Not remembering my extended warranty, I went searching on eBay for a replacement screen and digitizer. I have replaced this item on a previous iPad as well as several iPhones so I knew it’d be a pain in the butt, I’d probably break the original 12.9” screen pulling it out but for $120 I’ll give it a go.

The phone call was super easy to get the claim initiated. This was the best result possible. Claim was processed fast, the check was issued fast, the check got here fast. Thank you very much for being efficient. Super happy with the process.

When I bought my phone I insured it with Square Trade. After 2 1/5 yrs. it just shut down and will not restart. The phone people say it may be shorted out. Square trade without any real questions paid me for the phone. My hope was they could have it fixed but it's a phone it has to be opened up through the screen. Unfortunately this service isn't available for this phone. They immediately sent me a check for a new phone. Great, easy service and a good investment on my part.

We purchased a bike from Walmart and decided to add the two year warranty, just in case (Walmart bikes are not historically known for lasting a long time). True to form the bike did not hold up and we contacted SquareTrade to redeem our warranty. It was a little bit difficult to get to the right place (none of the Walmart employees knew how to contact the right people). Once I read my warranty info I easily found SquareTrade and started my claim. From there it was very easy to get things finished up. I explained the issues with the bike and SquareTrade sent me a check. The total amount was slightly less than the original purchase price, but I do not have any complaints at all. This was about the best investment of $6 I have ever made.

My son-in-law, Mark ** initiated the call. The person who helped us was very helpful. He asked questions, and discussed the possibility of having my Lenovo Laptop repaired. It suddenly wouldn't charge, even after trying several times for an extended length of time. The laptop and the warrantee are in my name, although some correspondence has been directed to my son-in-law, Mark **.

Bought my warranty for chainsaw, year later it stopped working, tried new spark plug and cleaned it up with no luck, Squaretrade was quick to reimburse me. Will recommend getting warranty thru squaretrade.

Square Trade decided with all of the trouble we have had in the past year and a half, to just refund the purchase price of the television. That was one of the reasons we purchased the extended warranty and we are totally satisfied that square trade lived up to the purchase agreement and treated me with dignity and respect during the process!

SquareTrade accepted my claim to fix a bad motherboard on my laptop. They kept the device for over three weeks. They only provide updates when asked via online chat, and the updates on return dates were almost always incorrect, missing a number of promised dates. When finally repaired and returned it, the laptop still didn't work correctly and I had to file a new claim. They've now had the device for well over a week again with no end in sight. The amount spent on the warranty is not worth the hassle, inconvenience, and time lost.

We were refunded the cost of our microwave after the technician determined it was not only defective, it was also too dangerous. I have only had great experiences with Squaretrade and have had and currently have multiple items on warranty with them from TVs to Computers to major appliances. I would highly recommend them to anyone.

I did finally received the check. Thank you SquareTrade for solving this problem.

The audio in my Samsung s7 went out.I contacted SquareTrade. Customer support told me to contact Samsung support, I received a claim #. Samsung support told me to factory reset. I did. Audio did not return. Samsung give me a claim #. I called Square trade and told them that audio was gone. Was issued a check. Thank you.

B&D PORTABLE A/C BPACT12WT 12,OOO BTUs - This unit was purchased on Amazon July 25, 2017. A Square Trade extended warranty was purchased for this unit at the same time. The appliance failed to perform after only 2 seasons. I filed a claim with Sqr. Trade on July 07, 2020. Initially, there was some confusion with the documents but eventually I spoke with your customer service agent, Debbie. Through her efforts, I was able to get my claim approved and processed. Debbie was personable, knowledgeable and listened to me carefully, never demeaning but rather happy to be able to help. The phone process took a while but I was rewarded with a magnanimous settlement from the Square Trade team and for that, this old guy is forever grateful! Never before a believer in extended warranties, I now would not think of making a large purchase without Square trade on my side! Thank You, Ron.

Square Trade made it easy to file a claim in a timely manner. My claim was instantly approved and I was able to schedule an appointment to fix my screen within the week. Very grateful I paid for home insurance through them!

We had a very good experience with Square Trade warranty on our tv that was just over 2 years old. There was a pixel line on the screen and we sent them the required information and they ordered us a new TV Within 2 hours.

Very stressful when our ice maker went out and the extended warranty was awesome! We were able to receive our money and then ordered a new one the same day. Thank you so much! I recommend SquareTrade Warranty Services to everyone!

Our claim was handled in a very timely manner. Was surprised to get our claim check so quickly. The claim process was flawless. They replied by email very quickly through the process. It was actually a pleasant experience. Customer service was great!

Square Trade process is streamlined. Their response times to claims and other issues are fast. I would recommend them to looking to protect their investment. The customer representatives are extremely helpful. They are second to none when it comes to insuring your electronic purchases.

Was forced to file a claim for a microscope That had failed to focus properly. From beginning to end the process was quick and easy the refund check came within five days of shipping the microscope back. I’m very happy with the service overall.

Great service all around, prompt response and excellent customer service. In order to replace an outdated model, they were able to refund me the full value of my purchase, instead of the current market value. Received my check within days.

Had a printer that quit working and was under a Square Trade warranty, I made a claim and they could not have been more helpfully. I got my reimbursement in just 3 days. It's great to do business with a company like Square trade. They stood up to their agreement. Thank you so much for the great service.

Huge mess up with tv repair company. You guys give an 8 hr window but don't explain you still have to schedule the exact time, then I have to wait by the phone on the day of them coming to get it. You guys need to do a MUCH better job in contracting out to people who just give a 4 hour window so I don't lose an entire day. Just sucks.

Fitbit. The claim process was very easy. When I had questions, there were knowledgeable associates that helped. I would definitely recommend them as an additional insurance product for your accessories. They also kept you up to date every step on every step of the process, from shipping to the actual repair of the product. This is a very thorough company.

I made my claim over the phone. Christina was just awesome! She processed my claim and I received a $50 walmart gift card for a $59 vacuum I purchased 18 months prior. I strongly recommend SquareTrade protection plans. The whole process was completed in less than 15 minuets, I am completely satisfied with SquareTrade and the service I received from Christina.

It was a little difficult in reaching someone with all this COVID 19 crap but once I did it went fast and was awesome in every way, my case was resolved in a couple of days, they shipped overnight, awesome.

Staff were very well knowledged of how to reply or obtain a replacement phone. They provided excellent and expeditious services! I was able to receive a refund for the amount I paid for my broken phone. I highly recommend SquareTrade to everyone who are looking for friendly, outrageous customer service.

Customer services was very reliable. My call was transferred the engineering team to help me solve the problem. He was really good listen to my concerns and determine the next step to assist me on resolving the problem. The most important is that he waited on the line with me until I received the email for the repair. That was well appreciated.

My ROKU TV started blinking. I tried everything I could think of before I called Square Trade. I was transferred to the TV Tech dept. and we tried everything else. Nothing worked. I made a 10 sec. video and sent it and a stationary shot to the techs. This was Fri. late afternoon. On Wed. I was informed that my case was settled on my behalf. Square Trade replaced my tv and it arrived 1 week and 1 day later. They were very helpful and I'm happy I did business with them.

The customer service was really friendly and helpful. My warranty exchange link to pick a TV replacement had expired without me noticing since it was around the time everything started shutting down due to Covid19. When I noticed, I called and the agent I spoke to placed me on hold to speak to their supervisor who approved the claim to be reopen for me.

Problems with the keyboard and needed to have it replaced. Biggest issue was the website claim did not work, even after calling in and getting another website to use. The second call could not have been better. The associate took the time and seemed to care about the customer.

The video card went bad in my PC. Due to Covid19 I could not ship it anywhere, nor take it in for repair. They refused to ship me a video card so I could make the repair. It took me almost 3 months of arguing and repeated phone calls, but eventually they decided to refund me the cost of the computer. When a customer is experienced with computer repairs as I am, they should just ship the parts instead of leaving you hanging refusing to help you. Especially in the middle of a pandemic. I'm glad I eventually got refunded, but meanwhile it forced me to buy a whole new computer, because I needed one that functioned.

The controller was not working Because the triggers was stuck and they help me step by step in all the procedure. Very satisfied for the courtesy and professionalism of the representative. Could recommend to everyone and probably I will buy again. Thank you.

It was fast and easy. Had to talk to a tech and she made finishing my claim even easier. My phone will be back in a few days with a new front and back screen and touch capability fully restored.

From start to finish and acceptance took approximately 30 minutes for me to file my claim and for them to confirm. I then received a prompt response with three different options to choose from to resolve my issue; I chose the check option.

My Air Conditioning unit stopped functioning. I had purchased it with an extended 2 year warranty from Sam's Club. The Square Trade agent was extremely helpful. He helped me trouble shoot to see if the unit could perhaps begin functioning right again. Once he ascertained it was broken he processed my claim very efficiently. I received my warranty replacement check in less than a week. I was very impressed with the whole process, the care and professionalism of the agent, and the very prompt reimbursement. I will certainly purchase an extended warranty insurance from Square Trade if I have need of it in the future.

One day my coffee pot started acting up like it didn't want to work so I tried to clean it with vinegar, which really didn't help and then the next day the coffee pot just quit working. I did the claim and was approved.

My TV stopped working and after contacting Square Trade technical support was informed that parts were ordered and should be shipped my house with 2 business days. Later received another e mail informing parts were in back order and following day a new one informing new TV was approved as replacement. In the schedule day TV was not delivered neither received any call informing delay or justifying no show. Called again Square Trade and was told to wait 2 business days for a new e mail to follow up situation. 2 things you need know - I bought guarantee for a TV over $1000 and getting (whenever arrives) a replacement TV with cost $505,99. Calling customer service is useless as they go by script and you get no information.

I purchased a Square Trade warranty when I bought an electric toothbrush handle on eBay. The handle failed within a year and I sought relief via Square Trade. Using their website was a nightmare as they took information and then suggested I contact the manufacturer. When I called to say it was not a manufacturer issue as I had purchased the product on eBay, they quickly sent a link for me to continue the claim online, but then I hit the same 'contact the manufacturer' roadblock. I had to call again and was finally able to place the claim through a telephone agent. While they did settle the claim and issue a check, it was for less than the purchase price. It was the amount they decided was fair. I learned my lesson. Clearly I'm better off making the purchase from the manufacturer and let them stand behind their product rather than trust an iffy warranty.

Square Trade, Inc. did as they promised and settled my claim quickly and to my complete satisfaction. The website was easy to navigate and the rep I spoke with really seemed interested in helping me. I highly recommend this company to others.

Spoke with with tech Fred. A credit to his organization. Received check in 3 business days, I really can't think of anything to say except it was a pleasure doing business with Square Trade, also it's very hard to 200.

Samsung 40 inch tv kept flickering off and on. Thank you for settling my claim. I thought I would have to purchase a new television because it was so difficult sending more than one video. However, a technician called me and I was able to describe the problem so that he could better understand what was happening. I truly appreciate the extra mile that was taken to resolve this problem. I have not set the tv up as yet (just received it last evening but someone will set it up this evening) but I am sure it will be in good shape. Again, thank you very much.

Was handled quick and promptly. I would use it again if possible. The person who I talked to was very helpful and listened to what I said. That was more than I expected, so I would recommend Square Trade.

The Person on phone call was Very helpful. I really liked the Quick service and professionalism. I'm definitely going to purchase protection plan again in the future. Worth every penny and I'm going to recommend it to my family and friends. I've never purchased the protection plan before and I'm glad I did.

The associate that I spoke with was very helpful and answered all my questions. I was totally satisfied with her friendly demeanor and professionalism. I would definitely recommend Square Trade Warranties to all my friends. The only negative thing I experienced was going through all the different selections on the phone to get where I needed to go.

My phone was severely damaged. The screen was cracked very badly. I have to admit I was dreading the repair and thought it would take forever to be done. I was wrong. I filed the claim and within two hours I had it approved. I took it to CPR and they had it done in 3 hours. Great service!!! And very professional.

Received an email stating that claim was completed and would receive Square Trade fast cash, and would receive an email shortly. 3 days later and no email I called in and was told there was a glitch with my cash and would take 4 days to sort out and 3-5 business days when mailed. From initial claim filed to check received will be 3 weeks. I had already purchased a new tv with with another square trade protection plan, and will be returning the tv and protection plan tomorrow. I will never purchase a square trade protection plan again....

What they don't tell you is that for the first year, you have to contact the manufacturer anyway. Then on the second year, you have to send the product in at your own expense, printing the shipping label by yourself. It feels like a ripoff.

Oftentimes, companies put the customer on the defensive, but SquareTrade representatives validated all of my evidence and my effort in trying to resolve my claim with the manufacturer and resolved it themselves. I've purchased at least one or two other SquareTrade policies in the past, but I always wondered if it was a sham. My most recent purchase was a 2-year policy for my leaf blower and it broke down after about 6 months. I contacted SquareTrade and I was notified to contact the manufacturer first since it was under one year.

The corporate resolution of Square Trade responded with a solution to pay me for the broken phone since I had already purchased a new phone and would find out why their claims department chose not to resolve issue after I had followed their instructions and taken it an authorized repair store.

Filed a claimed on my 86' LG Smartv and I didn't get no Hassle or run arounds. I only got high quality service. Less than a week I got my new brand new 86' Lg smartv delivered by Amazon. I am so glad I bought the accidental insurance. Best investment ever. Thank you Square Trade.

I was experiencing problems with my Fitbit Versa. Square Trade easily took care of the problem. Got my new Fitbit within a week. It works wonderfully. It was quick, easy and customer service was EXCELLENT! I would definitely go through square trade again and recommend them!

I was able to log onto Square Trade to validate information concerning proof of purchase. From there, answer a few questions regarding item, failure/claim and to click a button to receive a decision almost immediately which also provides an option to accept that decision or further contact. I can't complain. I am pretty pleased with the service.

When you need them they are there, that is what counts. We have been delighted in both cases, it is nice when something you care about last and it is equally as nice when that thing fails and Square Trade helps you out. You dont want that thing to fail, but it happens, and that is when Square Trade really shines. We hope we dont need them but when we do, they are a life saver.

Very disappointed in the TVs you offered me. One finally came and did not work. Piece of junk. Told to send it back but will send me one just like it, another piece of junk. I can tell by when you go and check adjustments etc, no real settings, piece of junk. You find the cheapest TV to offer me as a replacement. Box looks like it has been to China a few times and back. Maybe new but in the Walmart storeroom pushed around from on corner to the next because no one will buy it. You are not a worthwhile company that tries to please your customer.

My experience with your company has been nothing but outstanding. Never have I been treated with so much honor and dignity. Your customer service was knowledgeable of the procedures and courtesy. I received my refund like he said and could not be happier. Best Regards. Happy Disabled Veteran.

TV had problems on and off over 3 or so years. Square Trade worked with me online to try to fix it but could not. After MANY requests for information, pictures, videos (rather tiresome but I suppose reasonable) they replaced the TV with a brand new one with comparable specs. It arrived from Best Buy with a badly cracked screen. Took about 10 days to pick that one up and replace it. But S.T. stood behind their warranty.

I purchased SquareTrade when I purchased my new phone, hoping to never need to use it. But when my new phone began acting up after only a few months, I knew I made a wise choice. I initially ran into a problem because the fact that I purchased the phone from ebay was reason enough for the phone manufacturer not to honor the initial first year warranty. SquareTrade stepped in initially to provide some initial troubleshooting strategies, then offering for to reimburse my efforts to get it repaired by a local phone repair service. However, when multiple phone repair services deemed my phone to not be one that they prefer to service, SquareTrade provided reimbursement which I could then use to purchase a new phone. While it would have been nice to not need SquareTrade in the first place, it came in handy when I needed it.

Square Trade customer service was very helpful in the sense that despite I don't have my receipt the customer service diligently look for record and gave me the information of my warranty in which the store I purchase had a hard time, square trade saves them from a total embarrassment. Thumbs up to square trade customer service for being attentive and resourceful.

SquareTrade was professional, prompt and show expert attention to my needs. Their phone service helped me immediately through the process of getting my refund. I thought that this would have been a difficult process, but, Shannon, who processed the claim was quick! The claims processing people involved were also speedy! Thank You SquareTrade for a pleasurable experience and keep up the good work!!!

I've been having problems with my tv. The tv turns itself on and off at all hours of the day. I called in Saturday and the rep I spoke with this a reset on my tv, she said that should work. Unfortunately it didn't. So I called back a couple hours later and had another of your reps tell me I need to take a video and a photo of the tv which I thought was crazy thinking I'm going to have to sit here and do it. Finally I got the pic and a short video, sent it out yesterday 07/12/2020. So I have to unplug the tv because it just goes on by itself. So today Monday 07/13/2020, again I call back because it's so frustrating with this tv. I spoke with Oliver, such a friendly and very patient person, We tried to do a hard reset and the tv once it's plugged in goes crazy shutting on and off. I had such a wonderful experience again, Oliver is awesome.

This company handled my claim quick fast and efficiently. There was no time in between filing and resolving my issue. I was surprised when I received my settlement. I would recommend all my friends take advantage of this company. They really do a great job.

The process could be more prompt compared to other electronic insurances I have had experienced. Still waiting for results. The initial notification was a little confusing. I had to resubmit after clarification. I think as soon you receive the product there should be a prompt resolution.

SquareTrade was responsive and extremely good to work with. They tried to repair my computer and when they couldn't I got a full refund quickly and without hassle. I would totally recommend to anyone to purchase a warranty through them.

I purchased this S/T plan when I bought the phone on Ebay. Used the phone for over a year without issue, but then. I filed a claim with S/T after a local shop told me it could not be fixed. I had an issue the first time I tried to make the application online, as I had no way to submit the receipt I had received via Email. You only take screenshots and it was not something I could figure out. You had all the info, but could not do anything without a picture of a paper. You are suppose to be paperless? I finally figured out how to make the screen really small so I could get all the Email into one image. By the time I got this figured out I had wasted a couple hours on the phone with your people, and even more time getting everything done twice.

Great customer service. Explained the issue and all of the troubleshooting I did to try and resolve the internet connection. The claim rep went over the entire process with me and explained it was a known issue with the smart TV from LG. I was issued a check immediately. Thank you.

The sweeper stop working on the carpet. The brush wheel refused to turn. So I used it on the floor and it worked but the brush was very slow then it just stop turning. Thanks to your company understanding I was able to get a partial refund and purchase a Shark sweeper which is a little louder than the Bissell but it works well.

Had a phone that went bad and they refunded it. No issues. Quick & easy. All I had to do was return old phone and accessories. They sent an E certificate to my email account and I went and bought another phone also with the coverage because it helps.

I manage device purchasing and maintenance for a small company. We have over a dozen warranties with SquareTrade. Unfortunately, whenever I need to speak with someone on the phone, I am talking to someone in India or Pakistan who thinks it is appropriate to constantly try to speak over me, thinks that by repeating themselves I will suddenly agree that what they are saying is no longer incorrect, or their English skills are so bad that I can barely understand what they are saying. My average call time whenever I call is around 2 hours. It would be easier to bring peace to the Middle East than getting someone helpful on the phone with SquareTrade.

We ordered a pool cleaner from Amazon. After about a year it quit working. At the time we purchased the pool cleaner we also purchased an extended warranty from Square Trade. We could no longer return the pool cleaner through Amazon so we contacted square trade for a repair, replacement, or refund. We just wanted a replacement pool cleaner. We put in the claim which was super easy to do. Then we waited. For a little over a week. They had sent an email stating that they were searching for a replacement cleaner for us.

My kids the electronics need repair. After some time item was sent in for repairs. Item was returned with no issues. The warranty repair assisted in getting the electronic fixed. The item was shipped out, repaired and returned within a week.

The wifi stopped working on LG tv. Trying to fix by phone did not work. No repairman available due to COVID-19.. After a few discussions with Square Trade I was given a replacement Samsung and asked to keep the LG. Glad I purchased the coverage.

SquareTrade was easy to use and was very timely. I was completely satisfied and I will continue to use SquareTrade to insure products in the future. I have used SquareTrade for years and I have always been satisfied with their reasonable prices and their service.

Good service. Just don't think I should have to pay the $39.99 fee for each claim after paying for the "insurance" when I purchased the product. This claim was super fast and easy. Love that Square Trade sent me paid for packaging and I didn't have to pay for repairs then square trade pay me back. Shipping was fast and received a nicer newer phone than what I sent in. will probably continue to purchase square trade protection plans for higher priced items.

The company tries to find ways to not honor their warranty. One very nice employee was trying to re-install my iPad but a supervisor stepped in and said we are not going to do it. The process was almost complete was interrupted before finished.

Suffice it to say, my claim was handled in a very efficient and timely manner. I was especially pleased with the customer service claim person who was very helpful in guiding me through the process. My camera was returned within the five days Square Trade promises. I was especially pleased at how well my camera was treated and returned to me.

Fitbit Flex 2 Battery not working had a replacement refurbished it did not work after 2 days so I called back and the replacement was sent for the broken replacement. It's been a week and the new one appears to be working well and I am back tracking and walking. Thank you. :)

I had no problem filing my claim. The only thing I thought was unnecessary was that I was required to return the charging cord. Between me, my wife and our daughter, we've had so many different chargers, it difficult to find the correct one for that particular phone.

It was great experience and I got very good response and quick service. I got my new replacement TV with upgrade model and brand new. The associates are humble and listen every details of the problem and solve all problems in timely manner.

Fast efficient service. Highly recommend using this company. Would definitely purchase again. When offered extended warranties are also a good call especially if the item is electronically or for a child/young adult. They extended warranties have always been helpful to my family.

I am happy to report that the representative I spoke with was able to resolve my issues even better than expected. I was also better able to understand the difficulty the tech may have had to isolate the issues with my device.

I did some work online to establish my claim, and also spoke to someone over the phone. The process was simple, and I received the refund for the item covered within one week. I would recommend giving this service a try.

I bought my son some headphones from Office Depot back in March of 2020. They broke so I was chatting with someone from SquareTrade because I purchased their warranty. The person that I was chatting with decided he didn't want to give me a full refund, so he canceled my protection plan and is only refunding me the cost of the protection plan. Which is $5. I spent almost $60 on the purchase but Square Trade will only give me a refund of $5. I'm a single mom who's struggling financially, so $5 really does not help me at all!!!! I will NEVER buy a Square One protection plan/warranty again and I suggest that no one else buys them either. They are a scam!!!! They are not there to help you when what you purchased breaks. So I wanted to warn others about their scam.

They do not honor their contract. The charging cable malfunctioned according to Apple and I need a new one. They claim that they do not cover the phone accessories but that is not in the exclusions in the contract. Customer service provided me with the contract and it was nowhere to be found. The agent just kept saying that they don't cover them but would not provide me with written documentation, that is dishonest. Don't do business with them.

I made a claim about a phone and was told to take my device to Best Buy and I would be reimbursed. Due to Covid I was not able to go and my claim was closed. Now that stores are back open, I tried to open another claim by speaking to customer service and was told that because there was a small crack in the screen, I would not be covered for the mechanical issue. They will find any excuse not to cover your device. They are a complete rip off.

I have changed my rating to 5 stars. SquareTrade came through! I will recommend this company to all of my family and friends!

I used Squaretrade once before and received a fast result because they didn't want me to send in the item for repair. This time I had to send my laser printer in for repair. The transit time for FedEx was over twenty days as the printer sat in the FedEx warehouse waiting to be delivered. I complained to Squaretrade and they sent me a $50 check for my inconvenience. Once they got the printer, it was "repaired" quickly and returned to me. My one star review lies with the fact that the printer was not only NOT repaired, it was in worse condition than when I sent it in.

I purchased a brand new bike from a retail store along with a referred company to come assemble the bike and this warranty. The bike was never put together right and parts were broken. I took it to a bike shop to check it out and at the time, I was not aware of the warranty on it. I paid extra money to have the bike assembled right. SquareTrade showed me that they were concerned and because of what happened and the red tape in my situation, they still came up with a solution. I will highly recommend them.

UPDATED 07/01/2020: SQUARETRADE IS AVOIDING WARRANTY OBLIGATIONS. Great service until now. No resolution or satisfactory response from company. I have two Fire 10 tablets from Amazon with receipts and a warranty on both of them. I have used this warranty 3 times since November 2018 with no issues. Both tablets have been dropped and need to be replaced. I have made 3 calls to Square Trade in the last month and they are stalling by asking me questions from two years ago that I cannot answer. I did not have these issues previously. Avoid Square Trade Warranties. They are avoiding my claims they are obligated to cover. I am writing the Better Business Bureau today.

Square Trade ended up calling me and telling me that their rep made a mistake. My product was refurbished and did not have a warranty by HP which the rep on the phone missed. Square trade called me and has resolved the issue. I appreciate the help as this is exactly what I was looking for when I paid for the warranty. Thank you,

I have never been so easy to file a claim. The agent egu I talked to was a very professional and kind. He explained me very well the process of my claim. I am really happy with the attention that I received. I would definitively recommend this company.

I would absolutely not recommend buying a warranty with Square Trade. I bought a laptop through Office Max/Depot last year and the laptop broke (hard drive issues). I have spent 12 days, 13 phone calls (hours and hours on the phone with people who couldn't/wouldn't help), 2 store visits, and the end result is that they have passed me off to get help elsewhere. I paid $89.99 for a useless warranty. Do not purchase a warranty with them. If you need it, you will only run into extreme frustration and being passed off.

Updated on 07/19/2020: TV quit working. Sent in claim. Was told to contact manufacturer because it's on them the first year, I want to know why then my insurance doesn't start after a year?? Instead of right away, I feel cheated because they're not covering it for the 2 years just 1 year.

I was told about 3 weeks ago that I was going to be sent an empty box to ship my laptop to you with directions on what to do next and none of that ever came to me. My laptop is not turning on all the time and I really need it fixed so I can do my work and my child as well for homework and speech therapy. I was told that it was going to take approx 2 weeks to even receive it back so I just need this matter fixed soon. Thank you.

I purchased a product that has since stopped working, I called to open a claim and I was told I have to do it online because that's the way you have to' , then why have a call center? So I started the claim online and then had to call back. When I did I had the unfortunate displeasure of speaking with shanice. She was not only rude, but was not very accommodating to try to help and then she hung up on me. Then when I was able to find the warranty info online, I was told to call the manufacturer. If they wont honor the warranty, then why offer it? If customer service refuses to help, then why have a customer service number?

I had to file a claim and it was quick and easy. I highly recommend Square Trade! Received settlement check in a timely manner. I will purchase in the future. I’m a very happy customer. Very easy to work with!!

Whenever I bought electronic stuffs, I always bought SquareTrade's insurance for them. Never had a chance to use it until now. My TV's screen went black in just 3.5 years of use so I called SquareTrade to report it. After an initial diagnostic, and all the steps such as plug and unplug, reboot ... he came to the conclusion that my TV is dead and the resolution is to replace it. He sent me an email with a couple of TV models to choose from (almost compatible in functionality and price with mine). Within 3 days, a BRAND NEW tv (not a refurbished one) delivered to my door. Kudos SquareTrade. You have my business for life???? Couldn't be happier. FYI, you have to donate or discard the broken TV yourself because Square Trade won't take it back.

We had a very difficult time to have our tv go out during covid 19 virus but I must say I’m very satisfied with Squaretrade on how they handle all of our tv problems. New tv works great. Can beat this warranty!

Customer service are very helpful, nice attitude towards the customer. We’ve purchased another warranty on our new microwave that will be install on June 19, 2020 at Costco online purchase. For future I will always include SquareTrade warranty since we have good experience with this company.

LG 55” OLED TV Internet Problem. TV wouldn’t connect to internet - it took 4 calls and 3 hours of my time to determine that SquareTrade said their 3yr extended warranty did NOT cover a software issue. I got a new router it seemed to solve problem, then 3 days later it started again. Then got TV hardwired to WIFi and things were better, now TV still buffers periodically, not happy!

Very helpful in filing my claim and receiving my payment. Had a hard time with the company my item was purchased from. Spent almost a month on the phone being redirected to numbers that didn't help. I will definitely recommend!!

Response time was immediate. No problem with the transaction. They covered what they said they would on the protection plan. The process was very clearly communicated on what steps I needed to follow. I received my check sooner then I thought I would. I would definitely recommend this protection plan to anyone. Its low cost and the service was awesome. Thank you Square Trade.

I purchase the SquareTrade protection program every time I am offered to do so. Whenever I have had to file a claim its always smooth and quick. I would highly recommend purchasing Square Trade to anyone. Thank you Square Trade!

SquareTrade received my phone on 6-3-20. I have yet to hear anything back from them. No fixed phone. No replacement phone. NOTHING!! There is no way to contact them to ask where my phone is. Every time I go online, the chat agent is offline. There is no updated information on their website. It does not change from "assigning service". When I click on the "more" link, it goes back to the main page.

Purchased a Electronic tablet from Ebay, bought the warranty. Tablet failed, called Square, filed a claim. Square referred me to manufacturer. Tablet has no discernible manufacturer, claim was closed by square trade. No way to reopen claim, no means of complaining about the service or the agent. The entire system is designed to rip off the consumer.

Repair to Dell Inspiron 22 Desktop Model 3263. Computer would not save files. After turn off the next time you start the computer there would not be any files on computer. Repair is Great. All files are holding now. Thank You. Thank You for Your FAST Service. Repair Technician Placido ** did an Outstanding Job.

My Roku stopped working and I called and filed a claim. The claim was handled in a timely manner and the associates I spoke to were courteous and caring. I had just lost my husband and the kindness was appreciated.

The time and return around was great. There was no problem in getting the authorization for the Xbox. It easy and fast. I always use Square Trade on all my products but I really haven’t had to use the insurance til now. I would definitely recommend square trade to everyone when you purchase such products. It’s great.

The representative that I spoke with was very courteous, knowledgeable and handled my case in a timely manner. The option that I was given was an agreeable option to adequately handle the situation. I have used Square Trade on several items and will continue to use it.

Awesome Service.! Was easy to fill out claim online. Fast Service is what I was really impressed. I thought it would take a lot of paper work and time to received my item but it did not. I would definitely recommend Squaretrade to everyone.

I thought the process was great because of the good customer service. They answer all question very calm and respectful and my claim was processed very quickly so I must say good job to you all. Keep up the good work.

I am pleased that they responded to the feedback and followed through to process my claim. That said, someone who has a genuine claim shouldn't have to jump through all these hoops and deal with dispute resolution to get their money back. You're basically promising peace of mind on purchases and providing anything but. This was a headache. I would not purchase again.

Sometimes it really is about getting the right representative. The gentleman that eventually reached out recognized the drawn out, circular rabbit hole I was caught in and resolved the issue right away. I have to believe that my experience is an anomaly. Allstate is a good company and they honor their client claims.

The issues was resolved very swiftly and in a hurry. I’ve updated my review to reflect an overall positive experience with this company. They did make things right and eventually approved my claim. Therefore I would recommend this company to other people.

When I purchased my tv from HSN in 2017 I included a 3 year protection plan. Tv had 2 years manufacturer warranty. Now Square Trade is telling me that their plan was running in conjunction with warranty. I have been told on another occasion, different product that I could not file a claim because of manufacturer warranty. In the future I will take my chance on manufacturer warranty since double coverage (manufacturer and Square Trade ) still left me with no coverage after only 3 years (2017-2020) instead of 5 years (2 years manufacturer warranty plus 3 years Square Trade Protection). Unless you have money to give away you might consider whether you want to get this plan.

I went through hell with Squaretrade. I bought an iPhone from overseas and I don’t have a receipt because overseas everything is in cash and it wasn’t like an official Apple store but that doesn’t matter, the phone wasn’t stolen, they checked the serial number of it and everything came out good on Apple's website. Since the phone was bought overseas Apple didn’t fix it because they can only work on phones bought in the US for some reason. Anyways I got it as a gift from my grandpa who passed away a couple of weeks ago because of what is going on in the world right now. So we didn’t have a receipt and even if I wanted to get a receipt, my grandpa is dead, I couldn’t get one.

6/29/2020: So only after posting my review here did I receive a response letting me know that they have mice me forward in the claims process and I should be receiving a affidavit soon. Well, here again that email was date June 9... well over three weeks. I would have paid for overnight shipping of this form if need be. But the lack of care and consideration is alarming. They should refund me every dollar I spent on this scam of a warranty. This should not be the case to bring some resolution.

I purchased the extended warranty when I purchased my TV from Costco. My TV stopped working. SquareTrade approved it to get fixed however since Covid they said they could not send someone to fix it. This was not true. I know someone who does warranty work for them in a different areas and they are being sent into customers homes for repair by Square Trade.

Though my laptop couldn't be repaired, Square Trade's service was excellent. They delivered on all their promises. Customer service representatives were helpful when called. With that said, those phone calls would not be needed if they were more forthcoming with details on the progress of my claim.

I purchased a three-year plan with SquareTrade for a 55-inch TV. I've filed a claim with it and the process was a little bit confusing at first but they explained everything to me. I talked to a rep on the phone and they were fine. They said they needed an email but I don't have one so I used my sister's email. Then, I talked to them yesterday and they said that my new TV will be out on the 7th or the 10th.

SquareTrade handled my claim with no issues. Had pleasure working with your company. The customer service employees were very nice. You even reimbursed me for the extra shipping charges as you said you would. Thanks for taking care of my claim in a timely manner.

The recent claim was for a bicycle and I don't know if it was just frustrating because of COVID going on but I felt that I kept getting the runaround. SquareTrade was telling me to take it to a bike shop but nobody is open. I said that if they could find me somebody open, I would take it. But they said I had to find somebody myself. So I tried to find somebody but there was nobody open. I called SquareTrade back and they told me to call the manufacturer. I tried telling the manufacturer but they don’t accept this for repair. They said they could send me the part if I wanted to buy the part but I didn’t even know what part it was. So then I had to do online chat and I kept going back and forth.