Allstate Protection Plans Reviews

We turned on our TV and there was a spider webbing effect where we had lines on the screen. We tried to put in a claim and SquareTrade rejected it. The rep I talked to said that that's due to accidental damage and our policy didn't cover that. They said all I could do is buy a new TV and they would refund the remainder of my policy via check, which they sent a week ago. It was kinda disappointing to find out that they didn't cover the problem but the person that I spoke with was pretty straightforward and got the refund processed.

They were efficient and nice people. It was excellent service. I got my check in a timely manner.

Going through the process of if anything happens is easier to do online versus calling in. When the TV kept going on and off by itself, I started the claim process online. All I needed was my receipt, which was already uploaded to the system, and then went through the process online. The claim was approved. I was supposed to get a box in the mail to ship the TV, but I never received it. Other than that, I was very satisfied.

My mom told me the phone fell and got wedged somewhere in the elevator. It has a power chair and it ran over the phone. I sent in a claim and everything went great. My only issue was sometimes on the computer there were a few things that were unclear, but I eventually figured it out. The phone was not fixable so they replaced it. We got a new phone.

I went to the store and they have little pamphlets next to the TV that say SquareTrade. The person at the register also said something about getting a warranty. It made perfect sense. I was already gonna spend so much for a TV. So it's probably smarter to get the warranty. The screen started having a shadow, like a burn mark in the middle of the screen all the way up. It's starting to get worse over the last few weeks. It's like someone put a pole in front of the TV and there's a black shadow.

I bought the Raptor 4x4 for my grandson. He rode it about three times and then it stopped working. I called in to ask about how would I seek assistance in either returning it or what I need to do to have it fixed. They gave me some options and they worked. Everything went fine. It was an easy process. But I didn't get the full amount that I purchased for the toy. If they don't pay the value as to what you paid for, then should kind of explain why they're not. Because if you're gonna go back and buy the same vehicle, you're still adding money to it with the same toy. Also if I had to send the product back, it would have been too much of a headache. But the people that I talked to was very professional.

On big ticket items, as far as electronics, I go through SquareTrade because of their cost. Their prices are cheaper monthly and if you get a four-year warranty, it’s far cheaper through them than through Best Buy and other places. You get more bang for your buck and the website is pretty easy to use. I had a claim last week on my cell phone. I cracked the glass on it. I got online and I had a couple of questions so I called SquareTrade and got it squared away. I got reimbursement and everything went smooth. From the time I got my phone fixed to the time I got my partial refund was a week. It was pretty fast and with the process I went through, I don't think it could have been any easier.

I've had nothing but reasonable settlement offers for any products I have bought from Square Trade over the past 12 years. The extra investment of 20 or 30 dollars at the time of purchase is well worth the cost in the long run. I hate to get cheated by bad products that expire or wear out faster than normal. Square Trade is the great "equalizer" that protects us consumers from getting ripped off by internet purchases (or in store purchases). Most recent settlement was about $200 for the repair of a $300 office chair bought from Staples 2yrs and 10 months ago. See wear in photo.

My daughter dropped her phone. They told me to take the phone to an authorized place to get it fixed. The place told me that it couldn't be repaired so they gave a replacement, which I had to pay for. Then, I turned in that receipt to SquareTrade and they sent me a check. But I thought about it later to see if the warranty is really worth it and I didn't think it was. The value of the phone now is only about 250 bucks and I spent about 250 bucks on the warranty and the deductible. If my daughter had dropped the phone a year earlier, the phone would've been worth more so maybe it would've been worth it then.

SquareTrade is doing a good job. My experience was fast and easy. It took one day for the claim to be approved. I was considering to get my product back but because it was not able to be repaired, I got my money back for it in 2 days which was a good thing. I could purchase a new one.

After owning my television for 3 years, it died. I contacted Squaretrade and spoke with a helpful, knowledgeable, patient customer service representative. He gathered all necessary information from me, and we went through a series of steps to see if he could talk me through my issues and resolve my problem. When we were not successful, I was issued a full refund for the cost of the television. Excellent customer service!! They stood behind their warranty.

I buy a protection plan for everything I buy and I was trying to see if SquareTrade was better. They're easy and quick. It was a very good experience.

After troubleshooting my 1-yr old TV without getting picture to come I was given the option to get a replacement or take the replacement value. Had to contact service rep to process the replacement value request as the website doesn’t allow this option to go through.

My complaint was handled swiftly. I was emailed, "Good news, we've approved your claim for Replacement and we're finding a replacement item for you. Once we've found it, within 3 business days*, we'll send it to the address below." Then four hours later I received an email that said "Good news, we’ve approved your claim. However, we could not find an exact replacement or model that was comparable to your current item. Therefore, we’ll be sending you a check for the purchase cost of the item instead." I figured ok they must have discontinued the chair I bought. When I received the check I immediately went out to purchase a replacement.

One side was a regular picture. One side was dark so I could not see the picture on the television screen. I tried to reset the TV, unplug it, all kinds of things and even calling Sam's club and they told me to go and refer to my warranty so thank you.

I paid a warranty for a reason. If it broke it would have been replaced, and that was not the case here. Instead of getting the furniture replaced, I was told that I would get a reimbursement. To top it off, the reimbursement was given on a gift card so I couldn't even use that elsewhere. I was stuck buying from the same store.

Square Trade is a great company to insure your home devices. They are fair, honest, and fast in solving your claims. Much better than Asurion, a company that will do anything to not pay your claim. Asurion is not honest!

I had an accidental damage on my laptop and the claim process with SquareTrade was an easy one. I submitted everything online, went through with the shipping label and had FedEx box it up. I got some good help but I’m not sure what went wrong in the process as far as trying to reset my laptop and why my laptop kind of crashed the way it did. I had to ship my laptop back to try and get it fixed again. I'm still kind of working on the end result but although I’m still having some issues with my laptop, it's still a very helpful experience.

I bought a 5 year Square Trade Policy on my Samsung TV in 2016. The backlight went on the the TV after 4 years. Square Trade determined that the TV was not repairable and have already sent me a new TV. Good investment.

I sent my two Arlo Security Cameras in for repair and now they seem to work as if they are brand new. Customer service was excellent and the turn around time was excellent. All my items that I sent were returned.

The experience was very positive. The required action to get their repairs done was handled quite well. All the necessary actions that need to be taken were spelled out precisely. There was no need for any follow-up. What I expected to happen, happened.

Shipping instructions and process was wonderful. I have the TV back now and the picture is as perfect as before. Thanks for providing a quality service.

The overall experience was very good during the claim processing and payment. The executive who handled the case is best at his position with process knowledge and customer management. It was quick and no waiting for the payment. Nice to have this insurance...

I was pleasantly surprise how easy it was to file a claim. Within a few hours the claim was approved for repair, and it was shipped off to their repair facility. The laptop had been inadvertently dropped during handling with a crack frame, and internal battery problem as well. All the repairs were completed and the laptop was returned to us in completely refurbished like new condition ready to use and fully operable. Thank you Square Trade for your excellent warranty service.

Representatives and technicians on phone very courteous and knowledgeable. When it was determined that laptop could not be fixed via phone suggestions, they sent pre-paid postage label and kept me up to date with e-mails. There was a delay in returning the laptop but that appeared to be a problem with FedEx.

My computer stopped working! Am I so glad to have gotten SquareTrade for extra protection plan! 'Cause they have been so great about fixing or replacing my laptop! Thanks so much for the time you and your support. Have A BLESSED DAY????

Should have offered same size tv different brand and extended warranty. You did send a new tv. It was the same brand that had known defects. Customer service was fast. I did get the tv fast but I still would have preferred a different brand.

Over the years, I've got probably a dozen or more warranties through SquareTrade. The recent one was for a laptop. I like the fact that they will repair it or replace it or give the purchase price back to you if they can't fix it. That's exactly what we're looking for in a warranty.

The SquareTrade team was very helpful, respectful of time and situation. We even had to readjust what was needed for the replacement and they were able to accommodate my request due to what type of work I do for my profession.

Our microwave went out and I had forgotten about the insurance. So I made a claim. I got an email followed directions and it was that simple. Got my refund quickly. And was able to replace microwave. Thank you very much.

The rangefinder quit functioning and Square Trade helped me the day the claim was filed! The claim submission was easier than I thought. Within one day I had the issue reconciled. I would recommend this service to all who purchase products.

So thankful for this service. Never disappointed. Warranty coverage is worth every penny. They took care of a faulty watch with no hesitation. Their customer service was impeccable. I will always buy this protection when I have the option to. I've used them for cellphones, computers, and tv's. I told my hubby how pleased I was with this last outcome. Have a blessed day.

Square Trade was diligent in reaching out to me and offering an amicable solution. As a consumer and small business owner, I understand both positions and highly respect this company for their prompt resolution.

The process with SquareTrade went a lot easier and smoother than I expected. I didn't even expect to get the replacement as quickly as I did. The TV that I bought was a little over two years old. The backlighting had gone out on it that morning. I looked online to see what my policy was, did the online form then followed it from there. The guy still had to go through his process but he didn't make it sound one way or the other. The questions that he asked and had me do weren’t overly hard to figure out. The claim was taken care of when I got home that afternoon. They couldn't repair it so I got a replacement TV within the week. This is the second time I’ve had to use the security plan and both times they were more than helpful in working things out. I got a refund on the first one because the computer was not made anymore.

Contacted company about a return for tablet, screen froze. Was told I couldn't file a claim until the warranty had run out with the manufacturer of product which is not until November the 24th. I paid for a two-year warranty, if the company is going to replace with a new product are you going to start my two year warranty over again on the new product? It's a joke that you have scammed the consumers this way, I should be able to file my claim with you at any given time from the date of purchase, mind you it was purchased at a Wal-Mart store and sent as a gift. The process of getting it replaced has been nothing short of a fiasco!

When purchasing a phone from Target; it was mandatory I take the insurance, I was told I could cancel any time after 30 days...However no contact info, no email from Square Trade was ever offered... This is a scam... Shame on Target and shame on Square Trade. Bad business ... requiring so very much time to follow up on.

Purchased a 4-year warranty during black Friday for less than $8. The coffee bar stopped working less than 2 years after purchase so I contacted SquareTrade and filed a claim. After a quick chat with the support team, they pushed it through and less than a week later I have a check-in my mailbox.

I got problems with my fridge which I bought from Walmart but I had warranty coverage from Square Trade then they took care of me right away and the Representatives from Square trade are so helpful and professional. Thanks Square trade Warranty and strongly recommend it to anyone.

I was unable to file an online claim and I had to speak to 4 different agents. I spent up to 45 minutes on the phone each time. I am still waiting for a return box so I can ship my defective laptop to SquareTrade to be repaired. I will never buy a warranty again! It's easier to buy a new laptop.

At first I was pleased, but when I received replacement phone, I was sent a refurbished phone and it's a Straight Talk. Not happy at all. Hope others read this before they buy. Just read entire pamphlet before buying.

A Squaretrade representative reached out to me after they learned of my dissatisfaction. They listened to my concerns and will look into making the process a better one for customers in the future. They also offered me a full refund on another warranty policy I had that was expiring soon to alleviate my dissatisfaction. Overall, I am happy with how everything turned out.

My daughter and I enjoyed our interaction with SquareTrade. We’re pleased with how efficient it all was. I had a live person and my daughter did her interaction on the internet but it seemed to work both ways efficiently.

Purchased from: EBAY- hd-tool. Purchased: March 1, 2020. Price: $1,949.95. Unit Manufacturer: XtremepowerUS. ID Plate Model Number: SHS-65H-UC. At the same time, at EBAY checkout, Purchased ‘Square Trade’ Warranty, $209.99, 3-Year SquareTrade Warranty. Unit arrived: March 10, 2020, Unit installed/Operational March 15, 2020. GREAT Pool Heater (I thought at that time). VERY quiet, VERY energy efficient, it performed exactly as the manufacturer specifications stated.

So, I got into a kayaking accident where my kayak overturned and I almost drowned. I had my Samsung Tab S6 tablet with me but thankfully it was in a camera bag that I had attached to my person so I was able to recover the tablet. Unfortunately the tablet was salt water damaged and I thought it was a total loss but never threw it away because, who knows why. Forward to several months later seeing if I could file a claim for another product and I noticed that I have an accident and damaged warranty with with SquareTrade for my tablet. So I sent it in to SquareTrade, and they sent me a replacement.

Final result was a new TV. Excellent TV after many months of flashing in various sections of the former TV. It take a few months of submitting pictures to finally arrive at the replacement, but it was worth the effort.

Such a quick response and easy. I got my reimbursement within 1 week. The warranty I bought 2 years ago was a good investment. All the representatives were helpful + spoke excellent English. No hassle along the way. I will recommend SquareTrade to my friends.

Only one choice of replacement tv. I should have taken the cash offer but it wasn't even what I paid for the tv in the first place. I won't pay for another extended warranty from SquareTrade. Very unhappy with this whole thing from the beginning.

I filed a claim on a hoverboard that stopped working after using it twice. The manufacturer warranty was expired and I resulted to Square Trade. The outcome was a retail refund minus taxes paid. The malfunctioning hoverboard did not have to be sent back; less hassle there. I was pleased!

I've used Square Trade in the past it worked, so I was fine purchasing the agreement once again. But my daughter at college dropped her laptop. She mailed it in as requested. They acknowledged they received it via email - then NOTHING. I've had to contact them 5 times hearing conflicting stories. 1st time they didn't see any info from the repair dept. but they would contact repair and get back to me - they did NOT. 2nd time they said laptop was fixed and I should receive an email- I did NOT. 3rd time they said they could not find any information on the repair so I needed to call.

I have used Squaretrade in the past and have always been more than satisfied. Claims were easy to file. Payment came within hours if not minutes of approval. This time was way different and I am not satisfied. I was told my claim on my above ground pool was approved for payment via e-gift card. I was told I would have the gift card in my email within 24 hours or less. It has not been over that and still no payment. I have called and asked them to please check on it and I am told no and to just give it to the end of the day. I would like someone to call me and actually take the time to look into this. I wanted to purchase another pool today. They are hard to come by these days due to the virus. My local Walmart has one but I am waiting on this card that I am afraid is not going to arrive. I will update this at the end of the day! I have read similar stories where people have waited months for payment. I sure hope this is not one of those cases.

I filled out claim form online. When nothing happened, I called. Was told that yes, I had to continue claim on phone. I was transferred multiple times, having to repeat ALL information for each and every transfer. Finally was told I would get an affidavit in my email which I had to fill out, sign, and return. I was told by email that I would receive results through email. I finally did. Product warranty claim process was much less complicated with Wal-Mart's previous warranty coverage.

Good experience with Sq. Trade rep. I had a protection plan for blades and cups for a Silver Bullet Juice maker. Claim was valid and paid promptly. I use Sq. Trade whenever possible for buys on eBay and Amazon.

I bought a brand new Vizio tv and got the warranty extension from SquareTrade for it. At first we had issues with the smartcast apps, but Vizio said that it was a known problem that they were working on (two years ago) so we stayed with it. Now we are having mechanical issues that the warranty should have covered. But wait! Here comes SquareTrade saying that because I mentioned that the app issue was something that happened from the start, they would not cover the mechanical problems as they are qualifying the tv as defective from new. Yes, if you mention any problem that you may have had and trusted the manufacturer promise of addressing, that has nothing to do with the mechanical issues, they will not cover you. Moral of the story is do not be honest and open with them, or they will use it against you.

Received an email. Supposedly I will be receiving a check to reimburse me for the laptop. Not sure what the amount is but considering the laptop was less than a month old, I’m hoping it’s near what I paid for it. Here is their email and I’m satisfied with the response:

My laptop was complete broken and they fixed it. I thank god they did. It looks so much better. They made it very easy and made all the steps and shopping out extremely easy. I really appreciate the customer service team.

10/10. Painless process to replace my phone after it being dropped. Quick and easy! I think it took a total of 20 minutes and then waiting MAYBE 48 hours for the new phone to arrive. Nothing was complicated or frustrating. Thanks!

Our refrigerator showed an error message that it was shutting down. I called several places for emergency repair but to no a avail, especially since it was a holiday weekend. I reached out to Square Trade for a warranty claim and was lucky enough to get SMora who walked me thru, via the owners manual, how to override this error and now it seems to be running perfectly again. Thanks to her calmness and knowledge we now know to go to the manual and if all else fails, Square Trade.

Having insurance through Square Trade is worth having. Their customer service is amazing and they work with you to get your issues resolved in a timely manner. I would definitely refer them to friends and family and I will most definitely use them again for future purchases.

This is the wrong warranty company I have ever deal with. I bought a Chromebook for my son for school work. After a month the system was very slow. I had to send it Avery to fix the issue. The system got to them broke. I called SquareTrade for replacement or repair. They did absolutely nothing to the system. They sent it back with the damage from FedEx and they did not fix anything in the system. What kind of warranty company. I am going to them dispute everything.

We had several conversations before they decided to have me send the laptop in to be repaired. I received the laptop back in a few days. At this point all is working fine. I am happy to have my laptop back.

My 1st call was not productive at all, the customer service rep (Chrustine or Christina) was not knowledgeable and kept putting me on hold. Finally she told me she would call me back in 2 hours & never called back. I called again and got Alex who took care of me & got me what I needed & was very helpful. Train your customer service employees before you actually release them to help your customers.

It was so easy to contact you and I got help fast. And I was very satisfied with your decision it was so pleasant to have all my problems solved in a good manner. I had no problem whatsoever. Thank you.

Did not have copy of my 3 year warranty, only a register tape. Your agent took down all of my information and I was approved for a refund within 1 day and got your check 4 days later for the full purchase price.

Everything was going smooth, I got my claim and shipping info. Shipping info said my computer would arrive by today, Friday the 25th. Now this morning I got an email saying it wont be delivered till next Tuesday. So I'm disappointed, but other than that it was great service.

I always assumed insurance was a scam, was not expecting quick and easy claim filing and reimbursement. I was able to submit my issue and head back almost instantly on the claim. Post giving some details, was asked for my preference on reimbursement and that is it. Fantastic experience.

My Samsung 43' TV lost half of its picture. Upon contacting SquareTrade and sending the required information and pictures back I was instructed to send my TV to a location that could diagnose the problem. It was determined that my TV could not be repaired and I was given the option of selecting a NEW TV to replace my old one. I was given the option of selecting one of three (3) new Samsung TV's. In about four days I received my new TV. It was a newer and better one than my old 22018 model. The picture etc. is beautiful!

Very good service and I hope my printer come very fast because I need it for my girl. She's taking virtual classes and she need it very much. Thank you for your great job. I am very happy that you answer me very fast.

Sam was patient (even encouraging me to slow down when I became flustered trying to describe the issue) and reassuring. He resolved the issue and made me feel he would be there for me if the issue reoccurred. When taking control of my computer, he showed me how to disable the connection and said I should do that if I ever became uncomfortable.

It took several calls & emails to finally get a resolution. Sent in info requested & then when I called as instructed email wasn’t received. That happened about 3x. Then I was told warranty had expired & nothing could be done. However since claim was filed before expiration date I was told nothing to be concerned about. Then agent asking me for a code. I said several times there’s no code on back of tv & I sent a pic of back of tv already so you should have that info. Agent finally said everything was resolved & I was getting a e-gift card. Week or so later still nothing had been received. Called back & finally claim was resolved. So about 8 calls later claim was finally closed out.

It was extremely easy to submit a ticket for the replacement screen, pack and send my laptop for replacement, and receive it back. So worth the warranty! I will always get a Squaretrade warranty if it available. Great service at a reasonable price.

So I cracked my laptop screen and sent it in for repairs. It has been months so I log in to see what is going on. My account said it was repaired on 6/8/20 but still haven’t received it. I called them and the tracking number they have on file said it hasn’t been dropped off. So I guess they can repair items without receiving them. Now I am out a laptop because of these scammers. I suggest to anyone not to buy a warranty through these scammers because you will never see your item again.

Purchased thru Sams Club over a year ago. Had no idea Sams club had canceled one of the warranties. Took three days to get fixed! Now my other warranty on another phone is missing! Frustration and disappointment. Now I have to try to get this straighten out again.

The service reps were professional, and courteous. My flip phone kept hanging up (using old 3G phone while iPhone was out for repair). Square Trade provided 2 day shipping label to the repair location, shortly after they were able to examine the iPhone (6s+) they determined they could not repair it (touch screen worked the phone by itself). I was pleasantly surprised to get a refund for the purchase price (less tax, and s&h (which is perfectly reasonable)), I received the check within the 5 day expected delivery. I have the replacement phone I bought under square trade warranty as well (Same iPhone model).

With my son being on distance learning in at home he was using his Xbox a lot more. His controller went out so we purchased another one at target. The lady said if I bought this warranty that it’s for two years and if anything happens I’ll replace it so I said fine. Had a controller for three months and the controller stick stop responding. I called Microsoft. Microsoft tells me how it’s only a three month warranty on the controller so I Went on SquareTrade website and try to file a claim. It’s telling me that I don’t have a controller. I have an Xbox one and it’s a one year warranty and get in touch with the manufacturer so I called him and I tell the lady was going on and she tells me oh it’s a one year warranty and I tell her not on a control and they’re telling me I need to give them proof that it’s not under warranty anymore. This is a joke.

I had about 5 days left on my 3 year when the printer would not transfer ink to the paper. I changed the ink to a new HP cartridge, performed alignment and printer head maintenance at least 10 times and also added alcohol in case there was a clog. Nothing worked. The online claim process could not find my warranty. Called and the person said the claim# was valid but needed to be retrieved. Call back in 24 hrs. I called the next day and person discussed issue and action steps I took. Then he proceeded to file the claim for me to expedite. I received a check in the mail a few days later. Excellent Customer Service!

Update: I wish the experience was better, but Taurean rectified the issue quickly and went above and beyond. After the experience I had, it was a relief to have someone listen, understand, and see the problem from my perspective. Taurean explained what happened, and understood the problem and did not hesitate to make sure I was satisfied with his resolution.

When our Samsung 50" TV began to display black areas on various parts of the screen we contacted Square Trade to report the problem. They asked us to send them a few pictures of the screen. Immediately afterward they responded and within a week we had a new replacement TV delivered to our door. Stellar customer service!

The first contact was made to Costco on August 26 who supplied all necessary info. From there until today it was total confusion & delays. 3 weeks is way too long to wait for a process that should be only a few days. Everyone was however professional and polite right down to the service tech. Way too long of a process.

Over several months my Fitbit display gradually faded and eventually went blank. I submitted a claim and was advised that a replacement device would be sent out within 2-3 days. I received it 5-7 days later and everything is now working perfectly. Thank you very much.

Bought this TV on the internet 2 years ago so thought the 3 year warranty might be a good idea. Was a bit concerned about how this would all work out when I called, but everyone was knowledgeable and helpful and soon had me all squared away.

Great customer service, on time for the job. Called to notify me that he was outside, cleaned up after He Finished and explained what was done in details. He left a written notice of what was done and contact information.

I purchase a SquareTrade warranty for my son's Christmas present... an iPhone 7. We woke up one morning and the phone face was physically being pushed out by a defective battery. Square trade attempted to tell me that this was physical damage to the phone and would not be covered. They only cover electrical malfunctions. As far as I am concerned a defective battery swelling and pushing the face off the phone with no other physical damage (pictures sent) is electrical but whatever. I have been on the phone with this company for 7 days. I have tried to file a claim online only to produce a loop error in their system.

I had problem with fax part of my printer. I made the claim & within 2 hours they accepted the claim, made me a couple offer. I picked one offer & claim was finalized the same day. My check was received 2 days later.

Ericka worked on our claim and she was great. We received a new tv which has been installed and working great. We are elderly and my husband is disabled so she took that into account when taking care of everything. We are very satisfied with Square Trade.

When I contacted the support department for TV's they were very understanding. They helped me check out the issue we were having with our TV. However because of where we live we have no TV repair person, they would have to travel for 2 hours to get to us, so they explained what our options were and solved our problem with our TV. Explained everything and were very patient. They went above and beyond to help me with my TV issues.

When I spoke to your rep. they thought that Jensen had a one year factory warranty. After contacting the factory they only had a ninety day warranty, as shown on their website.You may contact me **. Where do we go from here?

It took quite a while because your online system was not accepting my claim, but the “bots” were helpful, and when I talked to Candace in Orlando, she was very helpful. She consulted her supervisor, she made sure I was not disconnected, and she explained my options. I glad I encountered her on the phone.

After explaining the problem with a defective tv the agent took me through a diagnostic which confirmed the complaint. The agent then offered a replacement tv, without my prompting. I appreciate the no hassle approach to my claim and the competence of the agent.

They replaced with a brand new tv within 48 hrs of me filing claim. Everyone was helpful and everything was easy to follow. I could not have asked for better service. I will use again and recommend them in the future. Thank's SquareTrade.

I had to talk to a manager because the guy I talk to could not help me. I bought a hover board for my granddaughter and he told me I had to have it with me or it wasn’t under a warranty. How do you buy a gift for someone and have it with you?? I had all the numbers I needed but he kept saying I had to have it with me. But the manager was very, very helpful and got my matter settled fast. I thank her but this isn’t something someone should go through.

Sq Trade never called me after case was being referred to them by Costco Concierge. I contact you 3 times. after I was told that I would get a list of TVs to choose from and if not liked then I get another list with more choices. I only got one TV choice and nothing else came in with more choices. I called again and your first level staff idiot argued with me that I would not get a second choice of TVs emailed to me unless I can prove to him why I did not like the only one choice TV I was emailed to.!!

Quick and timely response to claim. Rep on phone very helpful. Closed out my claim quickly. Very pleasant experience. Plan covered the issue needed where other plans I’ve experienced allow purchase and then do not cover any issues. Very happy with experience and will recommend and continue to purchase on future products!

One of the fastest turnaround on any claim I have ever had to do. I recommend putting the insurance on any purchase because they are a stand up company and have great follow through. I have a new respect for Square Trade!

Phone wouldn't take charge unless turned off, and then only 50% of the time. The last person with whom I spoke at ST was extremely helpful, understanding, empathetic, professional and helpful...even went above and beyond good customer service. Great experience.

They diagnosed the issue quickly. Initial replacement offer wasn't great. Customer service worked quickly with me and then offered a great replacement. VERY happy. Fast shipment, new product. Total time from initial warranty phone call to new TV on the doorstep was just over 1 week!

This is one of the worst companies if not THE worst company I have experienced. I mailed my computer for what should've been a quick hardware repair. But first they acknowledged receipt of my claim 2 days after my tracking number told me it was received by them. And now it has already been 10 business days since they acknowledged receipt and it has still not been sent back to me. I was told it would take 2-5 business days and I have been given no explanation as to what is happening.

Absolutely worth buying coverage at Walmart for my purchase. Quick response and knowledgeable customer service. I had no trouble from their end. My only problem was printing the return label and finally had to contact a neighbor to do it and the rest of the process is done like clockwork. THANK YOU. My computer is my social life during the social isolation of covid 19.

Absolutely terrible! I put in a claim for my computer because when I called they said all claims had to be started online. I went through the process, after the status with the claim was that they would get back to me after the receipt was authenticated. Never got back to me. I had to end up calling and asking what was the hold up, only then did they send out a return label. I sent it out on the 19th of August. They received it and signed for it on the 21st according to Fedex but I didn’t get a change in status of claim saying they received it till a week after.

My experience was initially, stressful due to the constant disconnection from the agent. Finally the experience was helpful. My only concern was I didn't receive the actual cost of purchase price. Had to spend considerably more to get a replacement.

After I filed my claim I had my money the same day. Very fast response. This was my first experience with them and I'd definitely use them again in the future and recommend them to friends and family. Definitely a good experience.

My 1 year old TV started showing weird lines across the screen for the past 2 weeks and gradually more disturbing. I reached out to Square Trade for a resolution. Day 1 they asked for photos and on Day 2 they asked for even more photos. On Day 2, I called them to check if photos met their requirements, and the service agent asked to wait till the end of day for the claimed result. Post Day 2, it was a radio silence and I called them on Day 3, the service agent was traveling outside in a disturbing background with car honks. I couldn't hear a word. Wonderful customer support team.

They handled my request quickly and efficiently. I received my refund quickly. They were helpful. I did have to wait for Walmart to find the receipt in their database, because Walmart uses disappearing ink, over time the receipts become transparent.

Square Trade is a worthless company when it comes to protection plans. If you think it will cover your TV when it gets cracked, you're wrong. Good luck. I will never buy another that has anything to do with them EVER AGAIN. THE PAMPHLETS ARE MISLEADING AND THEY LIE TO YOU.

Talk about a fast turnaround. I talked with 2 different men to start. The second one said to pack it up and send it back. I couldn't believe how fast it came back to me. So far so good. Yea. Even packed it up better than I did. Thank you.

I had my phone stop charging, so I call it in. In the past, this hasn't been a problem. I would call in and get a sticker, send my phone in, and as soon as that sticker was scanned, I would have some form of rebate to bring to the store to get another phone. Not this time... The gentleman on the phone was trying very hard to be helpful, but he can only follow the guidelines of your corporation. He offered the best he could. He offered a speedy 2-day shipping label and a trade-in phone that was comparable in price. I agreed to that idea but, after hanging up, I quickly changed my mind.

I was very pleased with Square Trade's handling my claim. I explained its wild, uncontrollable behavior that no one could help me with, and they sent me a new phone, very similar to the old one (except it works fine). They gave me a week to send the old one back, which was scary for me, but turned out to be enough time. Kept me informed with status emails.

Technician was very helpful! I had gotten disconnected a few minutes before, I mentioned to the new Tech and he assured me he would call me back. We got disconnected. He took his time, made sure it was working, and it is still working!

We have called 3 times now to see what is going on with the repairs. We are getting different stories from each rep each time we have called. We need to have someone who knows what they are talking about, and no more excuses. We are paying customer, and we want something done!!

Had a 3 year plan for this shredder - the shredder gets lots of use and started to slow down and take only 2 pages and also would not quit running at times. The claim was handle very swiftly and a resolution was made to provide us with a check so that we could purchase a new shredder. Check arrived within the time provided - even sooner. Great service - next shredder will warrant this Square Trade service.

This was a great experience - great Tech - The only problem was I had to wait for screen to show up before the phone could be repaired - understand they don't stock all screens. Great communication from Batteries Plus - the shop that was cleared to replace the screen. I will use Square Trade in the future.

They won't send me new product with return label so I can send broken one back. They simply expect me to send them old one to get fixed. Well how do I know what you'll do then? I file claim. I expect to get new one with label so I can use the box and label to send in old one.

I submitted the claim online and it was very quick and easy. Within 24 hours (even when submitting it on the weekend) I had a response back that my claim was approved. I had my replacement by the following weekend.

Our Air fryer, just over a year old, failed, and it was replaced immediately. Excellent service, will recommend to anyone buying a new product and will certainly buy the SquareTrade option whenever it's offered because of the value and customer service. 5 stars.

Representative was fantastic and actually was extremely helpful and efficient and listened and went thru process effectively. Highly recommend. I purchased item thru Walmart.com. Don't ordinarily buy extended warranty. Glad I did this time. I am so impressed with the quality of service from this organization, it is a welcome surprise in this day and age.

I had an extremely positive experience with Square Trade. I Purchased the three-year warranty on an office chair that I bought for my son. We had it for 2 1/2 years, and the back of it broke, and would not stay in a straight position any longer. Also both arm cushions broke off (the bolts Underneath them broke off). I registered a claim, and within one week there was a check in the mail for a reimbursement. I could not believe it as I thought for sure that they would not even process the claim, or would deny the refund for some reason. I am very happy with this company, and will utilize them for everything that I can for all future purchases. I have faith in them, and I know that they will do the right thing and follow up if they have to.

When filing my claim, I just needed to provide documentation of my purchases showing the item and coverage. Square Trade responded by having me select my preferred choice from three totally acceptable options. I’m very happy with Square Trade coverage, and will continue to select that option!

My tv box quit working after two years. I submitted the claim and was given a number to call. After explaining what the issue was, the representative offered to send me a check for the cost of replacement and it arrived in the mail within a week.

I sent my computer to be repaired 20 days ago and I have had minimal updates on where my computer is and if it is being repaired. I got an email from fed ex that the item had been delivered in the 13th but SquareTrade sent me an email on the 19th that they had received it. Of course this pissed me off. Then on the 24th I got an email that they had just started repairs, 5 days later. They emailed me saying that it would take 2-5 business days to be repaired, it’s been a week since then with no updates. I contacted customer service online to get an update and they told me I would receive one within 24 hours. The next day I got an update about the update and no info about my computer. I’m still waiting on that update. I called costumer service and they could not help me in any way either. This company is a joke. Would never recommend Square Trade to anyone who values their belongings, money and time.

Fitbit products have been getting less reliable in recent years, IMHO. So, I bought the SquareTrade protection when I bought my wife's Charge 3. Sure enough, a year and a couple of days later (right after the manufacturer's warranty expired), the Fitbit stopped holding a charge. Without the SquareTrade plan, I'd be out the full price... again!

This was the first time I have purchased this protection insurance. I never thought I would use it. But, I did and it was easy and very efficient. I will make sure I get this on all purchases now. The representative was very helpful and kind.

Unbelievable service from start to finish. I received the replacement TV days before the promised delivery date. l have installed it. The new TV is better than the original. A Square Trade warranty is the best insurance money can buy.

I had a excellent experience! The wrong insoles were sent and when I contacted them they quickly responded. They immediately sent me a postage paid return label and sent me the correct insoles! I am very satisfied with the insoles and their service!

SquareTrade in my view is dedicate support team to your computer needs. You are able to share with them your concerns and they address them to the best of their knowledge. Their effort leads to solution meeting your needs. I am very satisfied with their work and I would consider them on my next computer purchase. I have use their services for two years and so far they have satisfied our needs.

I bought a Desk Chair with faux leather. The armrests dried and cracked, the back was worn through where it touched the wall. The wall did not show any wear. Very good interaction with representative, very pleasant, very involved. Instant acceptance of claim, check issued promptly. I admit I was very surprised and would recommend this service.

Purchased new Cell with SquareTrade warranty December 2, 2019. Cracked screen, called SquareTrade. Squaretrade representatives RJ denied warranty coverage. Coverage *only protects against screen failure and up to certain percentage of dead pixels. SquareTrade representative RJ said my purchase costs for warranty would be refunded. Squaretrade a All-State company never refunded price. Don't trust Squaretrade to protect Smartphone investment.

I was issued a check. It came quickly but was sent to the delivery address instead of the billing address. I was able to get it from the new tenants without issue. I forgot that I had purchased the insurance but am very happy that I did.

I always buy the warranty, never used before and was really surprised at how quickly and generously they processed my claim. It cost so little for the coverage, I forgot I even bought it, as I was purchasing coverage on a new different appliance, I remembered that I had bought coverage on the phone that finally failed ---- looked up the coverage on the phones and it was still covered!! Happy dance!

Fast, efficient and true to their word! That says it all. Most warranty companies drag things out and try to wear you out going over every little detail until you are ready to just throw in the towel. They just “got it done”.

The item I insured with this warranty stopped working. Square trade made the process extremely easy to file a claim and I didn’t have to go through the trouble of mailing the defective product back in. Thank you, will definitely do business with again.

As with any insurance or protection company, I am a bit leery of them until they prove themselves to me by service and staying true to what they advertise. I am absolutely 110% a fan of SquareTrade after having my first claim! Instructions on shipping and what to expect were very accessible and simple to understand. SquareTrade also kept in constant contact with me regarding the progress of my claim. The repair was fast and thorough and shipping was excellent. I couldn’t have asked for a more reliable company to handle my repairs. I will ALWAYS purchase SquareTrade from now on!

Our microwave stopped heating, I was able to get online, register with my receipt, and get new microwave. I spoke with rep, detailing what happened with microwave, he emailed me documents. Then sent Walmart gift card so I could get new microwave.

Rarely do insurance claims go even marginally well... This was different. It was easy, quick, and got handled in a manner that was great. The form was simple and fast. Thanks for making it easy for me! Check came quickly too!

Squaretrade responded to my warranty request in regards to a Denon Headphone set that had been having troubles. The response was amazingly quick and the service was outstanding. Also, the web interface was very easy to use and was quite responsive and thorough. Thank you!

I called the Walmart Protection Plan phone number. The representative had us try to reboot the TV without luck, so he processed my claim. I then completed an emailed "Affidavit for Reimbursement," and within a few days I received a reimbursement check in the mail. Very smooth process.

Once my claim was approved, the process moved rather quickly. I expected Square Trade to keep my laptop for 3-4 weeks. It was received by Square Trade on the 12th of August and it was delivered back to my on August 18th. The 4-star rating is based on the difficulty of getting the claim process started. The Square Trade representative told me it was the responsibility of Costco Concierge to repair the computer and Costco Concierge stated Square Trade had to repair the computer. Square Trade again told me it was the responsibility of Costco Concierge. I was going in circles between Square Trade and Costco Concierge until the Concierge representative spoke directly with Square Trade and the claim was finalized.

While my claim was paid it wasn’t for the full amount of the price I paid for the iron. Don’t think that was fair that the iron is practically new and not like I use it everyday. Plugged in one morning and wouldn’t come on.

We contacted Square Trade as the Smart TV just stopped working. We could get it to come up to say "Smart TV" but that was it. As we had the extended warranty we contacted Square Trade and immediately they arranged for a technician to come out and fix the problem. He spent maybe 15 minutes at the house and it was fully operational again. He was very polite and efficient.

I couldn't use my warranty because I'm in GT, they cancelled it and offered a refund to my credit card, 1st it was one day, then 3-5 and last turned to be a check that will DELAY 8 WEEKS! Horrible service, no customer care!!!!

Submitting my claim was easy and I got my money right away. I will be using the money to purchase another blood pressure cuff and hopefully won't need to replace it. If so, I know I can count on Square trade to take care of things for me.

I already write to let you know that you all are great and my laptops were fixed. Took a little back and forth but you all honored the warranty contract. Thank you again for all your help and when you would not respond to my email, I called and you took care of the problems. You all honor your contracts???? Ana

They were Great! Gave me my refund really fast through E-mail! Will purchase their insurance Again! Square Trade is well worth purchasing Just in Case! They were professional, Caring and very efficient! I would Highly recommend their Services. Thanks, Square Trade You're the Best!!

Technician that finally did the repair was great! Process to report claim and schedule service was tedious. Repeating the same information to the customer service staff was painful. I had to make over 20 phone calls in a 2 week period to include a no show from the first company assigned. Not sure I’d recommend SquareTrade based on my experiences with the program. Again, stars reflect dissatisfaction with claims process and customer service ——— not the technician. I have had much better customer service experiences with other extended warranty programs.

I have used SquareTrade for years & have always been happy & told everyone about it. Since Allstate took over.... IT SUCKS. It’s terrible customer service. I tried to file a claim thru the app & on the website but it won’t work. Chat from the app & online told me to call. I did that & the first three people only went thru the motions & DIDN’T LISTEN TO A THING I SAID. I told them we did a hard reset & that we couldn’t do a factory fresh reset because one of the many problems was there was no internet on the phone. So they send me instructions to do what I just told them we did & what we couldn’t do because of no internet on the phone.

I was simply overwhelmed with joy at how well Square Trade honored my claim and how quick it was done. They did a good job along with Walmart. I actually repurchased another warranty with square trade for my replace the device.

My iPhone the side button stopped working. The volume would not go louder. I contacted Square Trade & was advised to get a diagnostic check on it, they told me to go to Best Buy (Geek Squad) the nearest location to me. Had the diagnostic test done on the phone & was told I would need a new phone. I Emailed Square Trade the results. The next day a new phone was sent to me. Within 3 days I received the new phone. Activated it & sent my broken phone back. I was pleased how fast the process was completed.

My experience with Dagon at SquareTrade was excellent. He listened to my issue, and resolved it promptly, professionally, and to my satisfaction. I will happily do business with Square Trade again. They are true to their word. They offer a ‘square deal’ at an economical price.

I bought two coverages for my console items at Wal-Mart. I was told specifically by the employee that by purchasing this coverage it would protect my device from ANY damage including drops. After calling and waiting for their terrible answering system to route me to the right place I was placed in a call with an agent who would ask a question and then stop talking for periods at a time leaving me to ask if he was still there. Only for him to tell me that I was lied to by the employee and that I'm now out $108. Guess that means I can kiss my $300 and $500 coverages away! Worst coverage protection I've ever had the misfortune of purchasing.

Filing the claim was simple and straightforward. Specific instructions were provided on how to ship the item for repair. Prompt status reports were regularly provided. When the repair time was extended, a gift card was provided as compensation. Secure packaging and shipping. Excellent service and communications. This is the way things should be done.

My son received his iPad Monday. He can't be happier that you fixed it so fast. He said you guys deserve 20 stars. From the first person I talked to, fast response, constant updates and quality of customer services. Great Job. I will make sure I let people I know how great you guys are. Thank you again. Well done.

That was the first time I used the Square Trade. I bought the espresso maker on Amazon almost 2 years ago and it stopped working this summer. I contacted the Square trade and submitted the claim - in a few hours they approved my claim and several days later I received the check through mail! That was really terrific experience! And they have the best customer service!!!

I recently wrote a review thinking it was for the manufacturer. My experience with Jonathan at Square Trade on 7/31/20 was excellent. The help I received from Jonathan just to find my account was exemplary because used a different email and that complicated things from the start. He was patient and thoroughly explained everything I needed to do to get help with my issue. I was extremely happy with my interaction with Jonathan and his professionalism. When I called the manufacturer things went downhill.

Everything was smooth and easy. Glad they helped. The process was easy and fast. I enjoyed every step of the way. I thought it was going to be difficult but no. Best company ever. I’m glad they were able to help.

No one is better than Squaretrade for extended warranty. I have all my electronics covered by them. My IPhone, Apple Watch, Sony camera, and Brother printer. They have serviced 3 of my items in a promptly manner. 24/7 claim services make it easy to file when needed. With friendly and reliable customer service, I never hesitate to call for inquiries. Give them a try for yourself!

Great experience with Square Trade. Very efficient handling of claim! Once I explained the problems with the cell phone repair locations, they immediately implemented an alternative solution. The solution was to replace my current phone with another! They implemented this immediately and I received my phone within 5 days!

I've purchased several SquareTrade warranties for appliances and electronics. In several years I had reason to use the service. SquareTrade has always been easy to make a claim and are always very fair. The associates are always friendly and helpful. I highly recommend SquareTrade.

My Copper Chef skillet stopped working. I filed and claim and it was completed in less than 4 days. I was expecting it to take much longer. A replacement couldn't be found so I received an egift card. I am not searching for a replacement skillet.

My experience was quick and easy. I received a partial refund to purchase a new paper shredder. Due to the Mail being delayed I was afraid I wouldn't receive it via US mail. I did and have purchased a new one.

I have been back and forth with this company. Their customer service is nonexistent. They sent my iPad back without repairs done. I have always used Apple protection before this and will never use anything else again.

Leather on the Chair started to crack and peel about a month ago. Received quick and courteous service. No problems filing claim. Fair refund for damaged chair. Check arrived very quickly. Will use the services of this company again. Thank you.

Accident with G7 phone, got claim number from my network. Directed to go online and fill claim. Process was easy and fast. I received emails updating me on process. I received my new phone from them in three days with return envelope to send back to Square Trade. Great experience.

I paid for a 3 year extended warranty, due to expire in 2021. I had 1 claim on it and got a new one back on 3/19. That one also broke. When filing new claim I asked for Replacement, still same price I paid, was available on Amazon. First email said they were replacing it, but 2 minutes later they decided to refund the amount and end my contract. Assuming they couldn't find one, I agreed. Next day looked at Amazon and there it was. Should have checked sooner. Not fair at all. I feel cheated. Should have got a new one and my warranty still good till 2021. Bad business.

I spoke with Zedann on 8/5/2020. He told me that you were sending a box to our school. I waited six days for the box. I called again and spoke with Hoy. She said you do not send boxes. We have always received boxes from your company. Very disappointed.

Said couldn’t find replacement for item that I paid over 120 for. Only gave 43 and not rest because the other 90 dollars was from a gift card but it was my gift card I earned. I would not bought warranty to not get item and only get 43 dollars. It was ridiculous.

I handled my claim by phone, and the customer service representative couldn't have been nicer. She took my information; led me through some diagnostic procedures; and said they would honor my agreement either by refunding me cash or a gift card. I chose a gift card which I have not yet received, but the mail has been slow lately.

The paper shredder we purchased almost two years ago (just before the protection coverage ran out) stopped working. Square Trade was efficient, professional, and friendly with their service to issue a check for the replacement of the shredder. No problems, no hassles, just good service.

Technician did not show nor did call to let us know they were not coming as scheduled for the repair. It is very irresponsible to leave a customer waiting and to find out at the end of the day that they didn’t bother to just give a courtesy call.

I have an iPhone XS which had water damage. I worked with SquareTrade to get a refurbished model, which arrived promptly and is in perfect shape. I was impressed with the integrity of everyone involved. Thanks and keep up the good work!

I purchased this plan on a fitness tracker. When it stopped working 2 years into the 3 year plan, I didn't expect much, but I was pleasantly surprised. My claim was easy to submit, the resolution was within 2 hours of claim submission, and the reimbursement check was received within 5 business days. Great policy!

Filed a claim and it was extremely easy. The check was delivered within a week. Was hesitant to purchase the protection plan but I am glad I did! I have been burned in the past with additional protection plans that "don't cover that" and I am glad this worked out as it should.

My TV malfunctioned recently. I contacted SquareTrade and the steps recommended to troubleshoot the issue worked perfectly. I am happy I purchased the extended warranty, otherwise, I would have probably purchased another television. I only had to contact SquareTrade once to resolve the issue - I was impressed with that.

Claim was settled in good time. Replacement order was approved and placed with vendor but no notification was provided after. Suddenly the TV was delivered this morning and I was informed that they will let me know the status sometime today before the day is over. Little confusing in final stages otherwise ok. Satisfied with the outcome and service.

I had a warranty on my 55' TV and had already had it replaced once and still had the same problem with the new one. I spoke to a supervisor at SquareTrade and he went above and beyond to make things fair and right!

A little over a year ago, I purchased a big screen "Smart Television" from a local retail store. It was a somewhat lofty price, but for a television of that size it was worth it. On check out, the gentleman at the store asked if I would like to purchase an "Extended Warranty". The added cost was minimal, so I thought about it for a moment and, due to the amount of electronics in today's "Smart Televisions", for the first time in my life I said "Yes" to an extended warranty. And I am so happy I did.

Rock Bottom after repair:

The process started out on shaky grounds but was totally resolved in the end with me getting what I paid for via the insurance (a new cellphone)! The Representative was very professional and listened to my needs and even got a supervisor to escalate my request.

All around excellent service. Very easy. Would recommend everyone to purchase this service. So easy to file a claim online. Very straight forward. Very fast. Excellent options to choose from. Never even had to speak to anyone. Was given the refund option and received my check in less than 5 days.

I had a question with my claim and the representative responded quickly and assisted me in getting what I needed. I received my payout and it was in the mail quickly, the entire process was so easy! Great Job and Thank you!

It was very easy to file a claim and very easy to find a place for to perform the necessary repair to fix my phone!! I would definitely buy another warranty the next time I buy a phone. I do not think I would ever go back to buying a warranty with Verizon and paying month to month.

SquareTrade's response on 8/6/20 was NOT entirely accurate. While Erika from SquareTrade did call me on that date and we discussed the matter, I did NOT indicate to her that I was "satisfied". When she asked what I wanted to resolve the matter, I replied that I wanted to know what the actual status of my printer was. She promised to investigate and call me back by the next day. She also stated (as had the person I spoke with on 8/5/20) that the only way to communicate with the repair facility was via email. So, at the time SquareTrade posted its response I was not (and could not be) "satisfied" because I still didn't know what was going on with the printer, if and when I might get it back, etc.

I love the customer service of Square Trade. I did not expect this sister company of Allstate to be so impressive with its simple service of filing a claim and when I came across a problem, the customer service rep was calm, knowledgeable, and kind! My issue was resolved under 2 minutes!

I was definitely very pleased with my service dealing with SquareTrade. All the representatives were very professional and knowledgeable of what my situation. NO PROBLEMS AT ALL. I was very satisfied with my response time. Thanks again for your wonderful service!

So far I’ve had a great experience with SquareTrade! It’s very easy to navigate the website, and I was able to return my item for repair with ease. My earbuds should be on their way back to me very shortly. I can’t wait!