Allstate Protection Plans Reviews

It was a lot of run around!! They ask for the same documents over & over. I finally talked with an agent that got things settled. I also have a second TV that I’m having issues with. Wondering how long this one will take!! If the insurance company doesn’t want to work on a claim they should not be selling it.

This was the easiest claim I've ever filed in my life. Gave basic information on converter box, uploaded receipt and claim was processed very promptly and timely with a minimum of effort on my part. I would definitely purchase from Allstate Protection Plans again. It is definitely worth the value.

Said I was to get a replacement tv. Shipper sent me arrival time 3 or 4 different dates. So Allstate Protection Plan refunded monies for the tv. The first delivery date I took off work and it didn’t come. They changed the date several times. I couldn’t keep taking days off to receive the tv. They said no signing was needed and they would leave it outside.

My overall experience was excellent from the initial call to the claims person to the support technician, the final resolution was appropriate and I am delighted with the outcome. The personnel was friendly, professional and seem to me to be honest. Only wish I get a Protection Plan on the new TV. Thanks.

This was not an easy process at all. It took me numerous times speaking with a representative to get the claim resolved. I had to resubmit it twice and they said it was because of technical difficulties. On the third attempt the customer service representative said the last person had done it wrong and would try to resolve the issue. Big hassle. I have several products covered through the insurance. I hope I don’t need to submit anything else.

I recently bought a mini split air conditioning unit and it unfortunately stopped working 10 months into having it. Luckily I had bought insurance with Allstate and they made it a super quick and easy claim. I received my check quickly and am now enjoying my new and working ac unit.

I sent them a Chromebook that needed repaired or replaced. They sent me an email stating that it couldn't be repaired and they don't have a replacement, so they were to send a reimbursement via Walmart gift card within 2-3 days. It has been over a week since I received the email. I still have not received my reimbursement! I called customer service and was given run arounds and then finally told that I would receive the gift card in my e-mail by yesterday. Still nothing! I am highly unsatisfied with this company. Oh and you don't get reimbursed for the tax you pay on the item, so you essentially pay taxes twice when you replace it yourself. It seems to be a scam!

I had a defect in my speaker so I contacted All State. Was given a return shipping label but I contacted the company and they sent me a return label and I did that instead...But I'm glad I'm in good hands with you guys. I'm glad that I can depend on them when I need to .. Also the warranty for 2 years is awesome.

Item was sent in twice for repair and wasn't fixed after they said it was. They refunded my money after I refused to send it a third time for repair. I asked can I get a new one but was offered a refund instead. The refund process was faster than the repair. The protection is Great. I just wish they repaired the watch.

You can only open one claim at a time. Lame since the couch I bought keeps breaking. Then the Tech comes out, looks, "yep that is broken" then you wait a month after waiting a month for the tech. Meanwhile you are sitting there with whatever is broken. I would get fired if I had this slow of a response at my job. They did final fix my couch but the other side broke and now I have to start all over, One claim at a time....

Good experience reaching out to Allstate warranty. The online form made it easy to reach out for assistance on what to do, to either repair or get a refund for my broken cell. Although they only refunded the amount paid for the cell phone. I guess I would recommend that anything you purchase with a warranty from Walmart you should always buy it.

I have always been extremely satisfied with any claim I've had to do. The representatives go above and beyond to help satisfy what the customer wants to get the issue resolved whether it be to have a Walmart gift card or check mailed to your home address. I have never had any issue filing a claim, if I have had to send an item in Allstate is very good at sending me a shipping label to be able to send the item in if needed. Which occasionally sometimes no fault of Allstate I may've misplaced the item example: broken Cellphone then it may take me a bit months to find the phone. Albeit it has only happened a couple times.

I first called your company on 7/5/23 regarding my power recliner, and was told I needed to call WayFair instead. When I called WayFair, I was told that I had to call your company back, as the manufacturer's warranty was only 30 days. To date, this has STILL not been resolved. I received numerous emails from what appeared to be different departments. At one time, I was sent an email with a picture of a technician that was supposed to come to my home. I left work at the appropriate time, and then received a FaceTime phone call instead from a very nice gentleman who had to see the recliner on FaceTime.

The matter was resolved with in 24 hours. On my Fitbit Watch the seal came loose. And I received payment on the warranty that I took out when I purchased the watch. So I received one check for $119.63 & then I got a second check for $10.36 so a total of $129.99.

First time I've had to file a claim and the service was wonderful!!! The gentleman who helped me was knowledgeable and courteous. Since the item I had ordered came from China had no manufacturer name and address to return it to, he was very helpful in filing my claim. My check arrived promptly.

I had a wonderful experience with Allstate Insurance. From the time my umbrella broke until I got my refund, it took about a week. They helped me go through the steps to file my claim until the end. I have to say I was pessimistic about even filing a claim because I have had an issue with another insurance company, they will find a I will do business with Allstate again and will recommend them.

The process from start to finish was easy and understandable. Return of computer was very fast. No complaints on my end. I would recommend anyone getting the warranty plan when purchasing any electronics. The website is very clear on starting the claim. The email is sent right away with the label to send your item.

Clear and concise instructions with the ability to choose a local or mail-in repair service. I chose mail-in and was provided everything I needed to mail my phone. True to their words, I received my repaired phone within 24 hours of their receipt. I would definitely purchase this plan in the future.

The process was easy right from the beginning. Communication was kept during each step of the way. They were very helpful and did their best to find an exact replacement. When they were not able to, they quickly sent me a gift card for a replacement. Already have a new one ordered and purchased the warranty again.

I purchased Jabra Earphone from eBay which includes 2 years insurance from Square Trade about 7 months ago which had errors I could not fix despite following the steps from the manual and needed to be repaired. I filed a claim and process was easy to follow. I received the claim check within a week. Thank you Square Trade.

When I filed my claim, for my extremely large area rug, the process was redundant. They kept asking for the same thing over and over again AFTER telling me that my photos were received. AFTER telling me my affidavit was received. It was a horrible process. Then I was told I would hear from someone in 1-2 business days about pmnt. I waited 5 days n called back after not hearing anything. I was told to wait 1-2 more business days. I hope whatever store I purchase from in the future does not use Squaretrade. I have so many calls on my phone to the company for the same issue. It took too many calls for a resolution. I hated everything about the process. No thank you.

We thought our new lawn mower had a problem while under the manufacturer's warranty. They never provided any real help. Allstate was ready to contact the manufacturer. We discovered it was just a false problem not explained at all in the manual!! Nice that Allstate would have help us even if the warranty was still the responsabiliy of the manufacturer.

Switch controller rail needed replacement and I sent it in and was fixed and returned within a week. Very Satisfied with this service. I have had to use it several times as this belongs to my 11 yr old son who is very excitable with his games and tends to break them. Highly recommended.

I received damage to a brand new recliner I purchased. I was so upset I couldn’t believe this happened. Then I remembered I purchased the insurance plan. I submitted a claim. It was online. The process was very easy. It took a matter of minutes. I sent in a description of the damage with a few photos. Within 24 hours they gave me their answer. They approved my claim then another week I had a check. So very simple. I suggest everyone protects their purchases with this insurance.

I purchased a refurbished chain saw from eBay that included a Square Trade warranty. After 3 months the saw experienced continual issues of immediately dying shortly after being started. I contacted Square Trade and explained the problem. They reimbursed me for the purchase price. Follow-up was extremely quick and communication was great … I received my check within a week. Amazing service! Best experience ever, I was amazed!

The claims process has been pretty good. But there was a time that I had an issue and they gave me a little bit of a problem. I hardly ever have to use the warranties because they usually expire on most of the stuff I get before I get to use them. I got upset with Allstate for a little while because they put me through the wringer on my radio warranty. They tried to get it to go and get it done instead of it being quick and easy on me. They had me take pictures and write on a piece of paper the date and time. It was upsetting because I've got a lot on my plate. Thank God they finally worked it out. They said they had to send me a check. But I would rather get the gift card because it’s quicker. I didn't have to wait two weeks.

I had the best experience and had great service. I was able to describe and fix my problem in no time. I will continue to use Square Trade and recommend it. The online formula was easy to understand and fill, as the service is very fast and helpful as well. The service is very reliable and that is why I will recommend it and continue to use.

The little prongs broke off on my vacuum cleaner and Allstate told me to take it to the nearest shop to see if they could repair it. But they were unable to repair it and the guy said it would cost more money to repair it, so I might as well buy a new one. I have warranty on it, so I just filed a claim, got the money, then went and bought another one. It took a little bit for Allstate to process everything, but when it came down to getting a check, I thought it would have come within a week’s time span, but I got it within two days. I also got a check for another item that they didn't have a replacement for, so they sent me $20 and I bought a new one. Allstate is excellent. They respond fairly quickly to my emails and try to take care of me as quickly as they can.

The air conditioner was not getting cool anymore. Allstate Protection Plans sent an e-gift card for the item.

Had coverage through eBay refurbished products. After claim was clearly approved, Allstate still requested proof of payment for product and coverage even though the policy was clearly on my account. Coverage was paid by eBay. Maybe it was just another way of attempting to deny coverage with them hoping I was not send in receipt.

I got Allstate Protection Plan for my son's virtual reality headset. The knob broke off on the hand controller. The first time I submitted a claim, they told me that I should call the manufacturer warranty, but I called them back and told them what the issue was and they fixed it. It also went by fast. I turned it in on a Monday and I got it back on a Friday.

Submitting a claim was a poor experience. We had issues getting payment. They had a company give us an estimate for repairs before they would approve them. The company told us that the product would have to be replaced. It was a total hassle dealing with Allstate. We had numerous phone calls with them trying to get them to fix the appliance or get payment. They kept screwing it up and losing orders. They kept telling us they were sending the payment. I kept sending them documentation. It took me about three weeks of three calls a day to get the issue resolved. When they finally got it taken care of, one of the checks was in the wrong amount. They sent me two of the same check twice. They just told me to keep the difference because it was such a hassle.

I buy with them every time I buy something. They've always taken really good care of me. Plus, it's not a hassle to file a claim if I need to. Recently, I had three claims. All of the screens of my kids' tablets were shattered and the charging ports went out. I did two of the claims online and then one of them had said that it was still under the manufacturer's warranty, which would have been through Walmart. So I went through them. Walmart said they couldn't help me and told me that I had to get back in contact with Allstate. Allstate took care of it and replaced all of the tablets.

I've purchased Allstate's plans every time I purchased electronics, and normally, the claims process is okay, but now that they've outsourced everything to another country, they don't even understand me. I did a claim for a television, and it was trifling, horrible and took forever. First time, I went online to create the claim, then it sent me an email and said I had to call to do the claim. I called and got hung up on for about four times. I sent a message again through the email and got a response to call again. I called again, then they made me go through trying to turn the TV on four different times. The TV wouldn't turn on, so they said, "Well, unplug it." I did that with four different people. They can't troubleshoot a TV that won't come on.

OFFICE DEPOT CHARGED BUT ALSO REFUNDED THE COST OF THE COVERAGE. THANK GOD FOR THAT BECAUSE IT IS TRULY WORTHLESS. (Actually the coverage has negative worth because I got ripped off for about 2 hours of time to try filing a claim.) (I also might not have purchased the item if not for the DECEPTIVE offer at the point of sale.) Your SCAM is truly worthy of a very early bankruptcy!

Inquiry on printer. However, was transferred to Brother's because warranty was still available. My protection with Allstate/Square Trade continues. The issue was not yet for Allstate. The employee explained the process so call to Allstate clarified.

My Charge 5 just stopped showing anything on the display screen despite troubleshooting and working with the CSR from Fitbit. I was then told it could not be fixed and to submit the claim. I did submit the claim form online which was very easy to do and I was happy with the results.

I had to call 4 times before you could finally get a technician finally to come out. Then I had to pay the technician myself and the call twice again before finally get you to agree to reimburse me. Still waiting for reimbursement. Still not sure it is actually coming. Useless insurance in my mind.

My experience with Allstate was a good e. Regarding claim file and completed July 14, 2023. The initial process was plausible, accurate and veriwd against my covered device which was a Cricket Splendor phone I purchased through Walmart almost a year ago. The screen had damaged by accident when it dropped out of my pocket and fortunately the issue was covered. A replacement gift card for the amount was completed and I got a Cricket Debut instead. Thank you.

The process of filing a claim was fast and easy. The process only took about five minutes to complete and I received my check in less than a week. I would strongly suggest everyone purchase the extended warranty when it's available. I would rate the service I received five star service and I would happily purchase the extended warranty again in the future.

You guys were great but you're one up $20. I was told if I gave you the right to send me email. For billing, it would go back down to the original, and it went up 10 more dollars. I didn't like the increase.

Claim experience was quick, without any unnecessary hoops to jump through. I made a mistake on my claim and ended up speaking with customer service which was also an easy-breezy experience. The issue was handled right away, within two or three emails & one of which was my thankful reply to my CS rep.

Thanks for the quick response and I did get a new TV the same day I was told. I appreciate the good customer service and how thorough everyone was. I appreciate how smooth everything went. I will make sure I share with others everyone who uses the protection plan I did.

We purchased two recliners, two years ago, and both of them started ripping and the material. It was falling apart and Allstate, with no problems at all replace both of them. The assistance was beyond any other insurance company we have dealt with in the past on prior insurance claims.

We were having problems with our tv set (under the 3-yr extended warranty through Allstate) - the top 1/3 of the entire screen had a shadow across the picture. After sending the required photos of the issue, the Allstate service team quickly assessed & ordered a replacement tv. Thank you Allstate consulting team.

The claim process was very easy and quick. They asked me to send my item in for repair, but since it's something I use for work everyday, I couldn't do that. I asked for an alternative option, for which they then paid out the value of my item. I appreciate everyone involved and will absolutely do business with them again.

Squaretrade/Allstate is horrible. Yes, they can be good most of the time, however, sometimes they are just so dysfunctional it should be illegal what they do. I had to call in 5 times to get them to get me a refund check on an warranty I canceled after returning the item to Walmart. Each time they said..."Sorry" and the check would be processed and mailed out. Each time it was not. Each time the supervisor said, "It would be taken care of this time." Each time it was not. The company is sitting on millions of dollars from customers who never get their checks from refunds or paid out claims. They know this...and they don't care, because they get to keep that money. This should be illegal what they do...but they don't care and neither does the government.

One morning, the iPad wouldn't turn on. It was a two-week process to get somebody to explain what they wanted. They needed a serial number which I could get if I open the iPad. They kept passing me off between SquareTrade and Allstate. I finally got a hold of a young lady named Cheryl and she was wonderful. She cancelled everything that had been happening, restarted the claim and put it all the way through. Cheryl was marvelous but this was the worst experience I've ever had.

Thanks to customer service for resolving my issue.

I was very pleased with the way Allstate handled my claim. They had to look for my information to find it so it took them a little while. The warranty was for a Vtech camera and I had a baby camera from years ago, which was a Vtech as well. I put in a claim for it because the same piece broke. The two of them were there, so it was a little confusing. But they were very patient. The rep was exceptionally good. It was loud and noisy in my house with the kids and the dogs and the birds, and he was calm and did what he needed to do to help me get my product replaced. I had the check within two days. It came quickly. People should get the Allstate protection plan. It was the best choice that I made and I was able to get a new one and not have to pay as much because of it.

My computer screen was messed up and I went on Allstate’s website and submitted the claim. It took me about five minutes to complete. I have to turn in my computer and they’ll send it back if they can fix it. If they can't fix it, I don't know if they'll replace it or not.

Purchasing the Allstate protection plan was straightforward. The rep explained quickly what it will cover and that it will be easy to get solved if something happens to the device in case I want to get the insurance. The controller stopped working so I had to contact Allstate to activate it. The rep explained that I had to scan a code and it would take me to a website where I have to file the claim, put all the information and then go through that. But I felt more comfortable talking to a human that could explain better because I didn't think I was gonna use it until maybe longer than I expected. I only had the device for three months and it caught me surprised. But I had access to the website and from there, it was easy, helpful and fast.

I bought am air conditioner, which is major appliance for my home and I needed insurance on it. When it started freezing up and not wanting to work, I did a claim with Allstate and that went smoothly. They gave me a refund and I got a new air conditioner. The process took about 48 hours and customer service was fine. Get the protection plan if you're getting a major appliance or anything that costs over $100.

The back fell off of my Samsung phone. I called Allstate and told them what happened. They sorted it out and I got a new phone. The process took three days. They also sent me an envelope to put the old phone in and send it back to them. All in all, I would tell my family members to get them.

I got all of my papers when I purchased the printer and I went online and submitted the claim to Allstate. After about a couple of weeks, there was no response. So, I called them and they had to put it through a review again. I waited a while and then, I called them back. I finally got ahold of a guy that was responsive to me and I told him my problem. I had to get a review again and I thought I had already been reviewed. It seems like the right hand doesn't know what the left hand is doing. But Allstate responded and gave me the original price of that printer that would not print in a Walmart gift card. So that’s resolved. But I'm very dissatisfied with the way that Allstate handled it. Even though we pay them upfront in good faith, they're making the customer work extra hard to get a warranty out of them. But I'm very happy with the Epson EcoTank printer. It’s excellent so I bought another one from Walmart. And I bought the same warranty.

The rep asked me at the cash register if I wanted the Allstate protection plan for the headset for my Xbox. And I said yes because I'm a heavy gamer and I knew something would happen. I didn't know about the claim until the little plastic slide bar on my headset broke. I had to fill it out online. I haven't sent the headset in because I don't have the box. It just happened.

Thank you so much for resolving my issue.

Have had a great experience so far! Got my shipping label right away and was able to drop off at Fedex location, just waiting on the repair and to receive my item back. The Shipping process took 2 days from the time I dropped off and was updated right away once it was received.

My experience with Allstate Protection was easy, not intimidating and as smooth of a transaction as it can possibly be. I bought a protection plan for my Canon printer, which was offered by the site that I ordered the printer from. I filed a claim on the printer when it conked out and I got a refund of the purchase cost of the item.

The process to file a claim was super quick and easy. I submitted it in one (20 minute) session and then had my device sent (to the correct address!) a few days earlier than quoted. This was the most seamless, painless warranty claim I've ever had to submit. I will be getting this company's protection plan on everything I'm offered it on.

Ron's Repair scheduled an visit, then did not show up. Then scheduled again and 2 guys came, but did not fix the issue. The wrong parts were ordered. Now I have to do it all over again. Getting help from Allstate was a hassle. It took a long time to verify my coverage.

I file a claim on July 3 2023. I never received a label to send my computer in to be fix. I am really mad about this and I am very disappointed too because I have insurance and y'all don't try to send me a new computer for the one that I have mess up.

Received a chip in the windshield of my 2002 Suburban. One call, and maybe 5 minutes on the phone, to Esurance and I had an appointment scheduled to get it repaired. As luck would have it, due to a cancellation, I was able to get the repair completed sooner. The technician was very cordial and professional and had the repair completed in approx. 15 minutes.

Their customer service is abhorrent. I was asked to submit pictures of my appliance numerous times, to which I complied. I then receive emails asking me to call them and they request the same pictures all over again. It is going on 1 1/2 months of trying to get issue resolved with my LG refrigerator ice maker. This plan and their customer service is not worth the price. With all my time spent on the phone with them, I could have just called my own repair man and saved money and time. I DO NOT recommend that anyone sign up for this protection plan. The runaround they give you is absolutely not worth it.

I had to make many phone calls to confirm the approval of my warranty to receive my fast cash... It seemed just a bit too much to me since I had received the email confirming it. Once I made the call then I would get told I would have to make another call once I received the email and then when I purchased the TV I would have to call and speak to someone. I did and then that person said he would tell me where to send the receipt but I did not get the info. I had to call and get the info. Just seemed like too many calls.

I had a Walmart Protection Plan through Allstate. The TV would not power on and I filed a claim. The response was quick. After trying some troubleshooting, it was decided that the TV should be replaced. A replacement TV was received within days. Everyone that spoke with me were very polite and helpful. Thank you for great service!

Went through troubleshooting with agent from Allstate. Tried everything. Sometimes it goes off and never comes back on for days. Try resetting it, unplugging it, plugging it back in again, resetting the factory reset, nothing seem to work. Agent went through process of getting a compatible TV. New TV arrived today. Set up in the same place where the other one was. Working great. Thank you.

I filed my claim and was sent a list of 3 TVs to replace the defective TV I purchased with this insurance. After a lot of research on the 3 TVs I picked a TV from the list and got an email confirmation that it would be here in 7-10 days. All emails state once I confirmed the TV we can't change it. The next day I purchased a new TV stand for $899 and hired a company to recycle my defective tv and stand.

TV stopped producing an image. We submitted a claim and were asked to perform some troubleshooting steps over the phone. After courteous help over the phone we received a new replacement within 4 days. The representative that helped us was clear spoken and prompt with his resolution. Thank you for your service.

Well the response to email back was very slow. Still waiting on an update on the status of my laptop. The screen is cracked. So far this was my experience. I am not please so far. Hopefully you can fix the problem and we can get the laptop back this week. I would like updates as soon as possible.

When I put in my claim, they told me I would get it email with a claim number. Immediately then I will get another email regarding the Tv. And **, all this will happen in 12 to 24 hours. I had to call everyday and finally got it. Email 4 days later with a claim number in asking me to accept the TV. Then I had to call back. Cause no one explained to me. Now that I accepted the TV how everything goes. I didn't know if I would get it email that telling me. It's been shipped a tracking number so I can be home. When the TV comes, they just said you will get it email. But couldn't give me the content that I asked for tracking number in shipping. Very frustrating.

My claims adjuster was patient, kind and understanding. He politely and efficiently guided me through the claims process exhibiting knowledge acquired through both training and experience. It was simple and straightforward. I was gratified to receive my check within a week. I am very pleased with my overall experience at SquareTrade. I highly recommend them.

A problem arose and Allstate responded right away and helped resolve the problem. They sent our information to a local repair contractor that sent back what was wrong. Allstate gave us options for repairs. Upon talking to customer service we decided on the best solution. Having these options made us extremely happy with Allstate.

Claim filed, appointment scheduled, parts delivered, repair person never showed up... So I'm out 5 hours of work and wasted half my day. No I have to deal with trying to reschedule with a crappy repair company that has horrible reviews and customer service. Allstate/SquareTrade are only in it to get your cash, nothing else.

Handled efficiently and effectively with no hassle or issues. A + company. They handled my claim flawlessly and I didn't have to leave my chair. Everything was handled online and via email which made things so much easier. This is the second time dealing with them and never an issue. Very satisfied with the whole process.

Sent invoice 7/3, they received 7/3, said $89 would be sent to arrive 6 days. Called today to see how it was going. They said, "Ooops, it will be another 6 days." When it is fixed and I have to pay $399. Am I going to have to wait this long or longer. I am very concerned about the new way it is working out? I have been around a long time, 87 yrs and this stinks. Dave **

I did a claim for the the motor that fell off the electric blower. Allstate ended up having to refund the purchase price. It was an e-gift card. The plan was cheap when we bought the blower and we figured we would give it a try. It ended up working out for us so we will consider buying the protection plan in the future.

I filed a claim with Allstate for a Ninja coffee maker. Initially, there was a little bit of confusion. I bought it at Walmart. You scan your receipt to the app and it keeps track of any protection plans you get. When I went to file the claim with Allstate, they said that they didn't have any record of me making that purchase. I had to go through the website to file a claim and have them look it up. I had marked on there that I had the receipt, so they asked me to send them a copy of it. I was able to send them a copy of the receipt from their Walmart app. Once they got that, they responded and said that they would give me a refund for the product. It was an easy process and allowed us to get a refund on our product quickly. I'm very satisfied.

I purchased an electric scooter by AOVO PRO and I purchased the protection plan in case something went wrong. I filed a claim for the first time. I've got my emails, but I did not really get any results from it.

I got Allstate Protection Plan for my waffle iron. I filed a claim because it would power on but it wasn't getting hot anymore. I did it over the phone with a rep because I didn't know the make and model of the waffle iron. Everything was fine with the process. Went easily. They understood the problem. They also automatically save your warranty itself upon your email address if you already have an account created. Everything I purchased from Walmart if a warranty could be put on it, I would put it on it.

My Briggs & Stratton Lawn Mower Starter 693551 5777 Failed. I purchased the starter on 08 November 2022 from Walmart.com Order # **. I did purchase the 3-year Allstate protection plan number: **. Allstate set up roadblocks to not cover the broken Briggs & Stratton Starter 693551 5777. Purchasing the 3-year warranty was a total waste of money and Allstate has zero customer service.

I've used Allstate forever. My boys, when they first got their phones, they dropped them in the toilet and I just filed a claim, sent it in, sent it to UPS, scanned the label, and I had an email. I don't know if there's a way to do it, but it would be nice for the receipt to go from the Walmart app to the protection plan so I don't have to screenshot the receipt and then text it and go through all of that. That was a hassle. But other than that, the claims process at Allstate was fine. I filed it on Friday afternoon and, that Sunday morning, I had a credit in my email. It was really quick. I was happy about it.

They won't repair or replace my device. They want to give me a partial refund. I've been waiting weeks as they change their minds as to a solution. Now I'm being told a partial refund is all they want to do and there's nothing I can do about it.

Pool pump failed after 6 months. Mfg would not respond. Insurance claim processed quickly and easily with one phone call and proof of purchase. Made me happy I purchased the warranty. In 10 years this only the 2nd time I've had to use my warranty but it was hassle free.

Initially, the first call went very well. I was told to call back in 15 minutes for an update and that was very frustrating as I had to go through the tv mechanics & was told to keep my old tv until the new one was delivered. But later I received the email regarding payment and that part went smoothly.

I submitted a claim on my vacuum. It was extremely easy. I got the gift card for the reimbursement very quickly. But it came through the email, and I had to have somebody print it for me because I don't have a printer. I thought I was gonna get in the mail. Also, vacuums are more expensive than what they gave me.

My George Foreman Evolve Grill that I purchased a protection plan for at the time purchased stopped working properly. The buttons for the temperature and timer stopped working. Filing the Claim was very easy to today and was resolved in a timely manner. I will always buy a protection plan when purchasing an item from Walmart.com when available.

My extended warranty from Allstate Protection Plans, replaced my claim with a brand new Vizio TV, the same model TV, that I had purchased, I'm a very satisfied customer because my claim was honored hassle free. The representative was very knowledgeable about the product and claim protocols. Thank you Allstate.

We used our Pit Boss grill twice then the auger jammed. When it had first happened, I called the company that was in the book and they did troubleshooting. It didn't work. I found my receipt and called Allstate. They were going to have it sent in, but we didn't have a vehicle to take it somewhere to get it fixed so they gave us a refund. They were fast and considerate.

I was very disappointed because I kept repeating to the claims agent that the store warranty was only for 30 days and the manufacturer warranty was voided because the TV was a display model. He insisted that I needed to contact Walmart and the manufacturer, which I did and then contacted Allstate 3 times. I spent about 3 hours contacting all the parties and I am currently waiting for a response from Allstate.

Well my tv died. I contacted then you my warranty. Everyone I spoke to was so nice, very helpful on moving forward with my claim. I have zero complaints. I did get my replacement tv and it was fast. By the time I got email with tracking number it was out for delivery. I mean a few days and it was here. Who would complain about that! So yes I recommend. They're great people to help you out!

The technician called ahead to let me know that he was on his way to give us a heads up and he arrived at the time that he had stated, The technician was knowledgeable, courteous and didn’t try to upscale or make unnecessary repairs, so that the repair bill didn’t exceed the warranty guidelines. Highly recommend!

I had made a claim regarding my bad TV. Originally they told me they’re going to send me a list of TVs which I can pick from and I looked at him and he wasn’t what I wanted so I called back and ask for specific brand and then I received an email saying that they are going to send me a TV, which I never even ordered. What with that? Unfortunately, the process is very very slow and they’re not on top of it. Another words, they taking their sweet time to take care of the claim. They want you to give up and accept whatever they want to give you.

Excellent customer support service and their response were all in a timely manner and they were able to handle all my issues and concerns. The website was simple and very easy to navigate too. When I did experience a little bit of trouble the online chat were quick to respond to my questions.

Worst company I ever seen in my entire life. I paid for extra warranty with this company for my big screen TV - 2 years later I had a problem with the big screen tv so I called. I filed a claim for the TV to be fixed. They keep asking me for the receipts and paperwork over and over and over for 93 days. They closed my claim twice online. Every time I called they apologize and same thing happen again, and again, and again. Very dishonest people very unprofessional.

I put in a claim to Allstate for my son's TV that all of a sudden just went black. When I would turn it on, the screen would turn blue and then automatically go black again. The claims process was easy. Allstate sent me a gift card and then I bought the TV. It's just been over a month, and now, this one is doing the same thing. So now, I'm going to Onn TV itself.

I got Allstate Protection Plans for my TV and laptop. It is always good to have a safer side if something goes wrong with your item. The protection plan helps you to at least be reimbursed that amount, so you should not be worried of issues. However, when I submitted a claim, it was not as smooth because when I was calling Walmart, they were saying, “Reach out to Allstate Protection Plan.” When I was reaching out to Allstate Protection Plan, they were saying, “You have to file the claim online. We are not going to help you here.” Online process is good, but I was not aware of that process. I was calling and trying to explain the issues. Even the Walmart people should be aware about the process. But when I filed it online, it was fixed in a timely manner. I'm satisfied.

When I got my tablet replaced, it was easy. I called the claim in and they sent me a form in my email and a packaging, like a flip thing I needed to send in with the tablet. The form was a page of questions. They asked me if it had a passcode, my address and my name too. I had to include it with the tablet when sending it off. I sent off the tablet and they told me they would fix it. I got it back within a week after sending it off. I appreciate that. It was a fast process.

The pool pump was leaking from one of the seals and I couldn't get it to stop. I called the person I bought it from and they said it's over 30 days and they don’t have a warranty. I contacted Allstate and they said the pool pump should still be under a manufacturer's warranty. I called the manufacturer and they said they only do a 30-day warranty too. Once they told me no, I contacted Allstate again. I did the claim online and it was easy navigating the website. I gave the model number and took a screenshot of the online transaction and sent it to Allstate, and they refunded me $147.

When I first contacted Allstate Protection was on May 25 2023 and the Philips TV had a problem with the screen from the top about 6" down and you could not see very well. Also the sound was not clear. I was asked to send photos and later a short video showing the problem which I did and on June 16th I received a new Hisense 65" TV of which I am pleased with. Thanks for all the help from Squaretrade.

My experience with Allstate didn't go so well. The machine burnt out so I called in and made a claim. They told me I could either send it back in or I could take it to a shop and have it repaired. I took it to Best Buy. Best Buy told me that the machine wasn't good, for me to get my money back if I could. From day one, Allstate told me I was approved to get a refund. Then they told me I needed to send them the machine back. When I sent them the machine back, they told me they were gonna take it to the repair shop. They didn't repair my machine, and they told me they were going to refund my money. I went and bought another machine. I thought they were sending me money so I could cover my Best Buy bill. But they just sent me a whole new machine. Now I'm stuck with two machines and I still got my Best Buy bill that is not paid. I still haven't got any response back from anyone about this situation.

The process with Allstate was quick. A device that I had purchased stopped loading my pictures up. The claim was processed within a day. They reimbursed me for it.

I got different things with Allstate such as a lawn mower, a shredder, a spa, etc. and it's been excellent whenever I've had to file a claim. It's always been smooth, easy, and quick. I had to talk to a rep once because they couldn't find something but otherwise, I've done it online and it's a simple process. Last month was a coffee maker I had bought from Walmart. They sent me a check. They said a week to 10 days but I got it two days later.

Having Allstate is worth the investment because they protect whatever item you purchase. The TV that I purchased wasn't working. I called and Allstate walked me through all the steps to see if they could restart it. They sent me a new TV through Walmart.

My appointment isn't until July 13th. Scheduling was somewhat of an inconvenience due to call times. I would be at work 8-4 and calling party calls while I was at work. I e-mailed and waited for confirmation. The repairman had to have a three-hour window, which is also an inconvenience.

I was really surprised how easy it was to have my broken cell phones replaced, not once but twice. The cell replacement I received fell and broke two days after receiving it. I called back and was thoroughly surprised that I was able to get that one replaced also. I am so happy with this company and I will recommend them to anyone that needs a protection plan for their items.

Brought a I Robot Roomba and got the Allstate protection plan. Within weeks of getting this unit it started to make very loud grinding noises. Filed a claim thru their site and after setting all the required info it indicated that I was not covered. I started to send emails to their contact info and finally after several days, I got someone who indicated that she was going to get approval for shipping but that it could take many weeks before I would get unit back. So I was told that they would send me a shipping label. Well weeks later and still waiting for a shipping label! Oh and they do not provide an address at all. Complete waste of money, time and aggravation!

When called about my tv, I did the diagnosis on it with your staff. They told me my tv was bad. Then y'all send me different pictures of tv's and to no avail. I had to wait to get my money since they didn't give me the tv I wanted. If someone has paid for a protection plan, they should get their money returned with no problem.

While your Reps were amazing, the service I paid extra for is horrible. You did not honor replacement warranty. What is the point of warranty if you leave it up to the customer to locate a repair facility (there is none in our area) and handle everything themselves, then you will reimburse us. We find a repairperson to give an estimate but you don't supply parts or part numbers for them work with. This item quit working from an issue you apparently are aware of. So here I have a $700 broken icemaker that I cannot get a repairperson to fix because you give no part number for them to work with. ABSOLUTE TRASH.

I purchased an Allstate protection plan for a Galaxy S21. I made a claim and from the initial start date to the time I got the replacement, it took about three weeks. There were some hiccups. There was confusion between my case because I had another protection plan for a case and the phone. I don't know how to put that into a more specified device. It got solved in the end, so the experience was good.

Getting set up with Allstate and paying for it went smoothly. I got it when I purchased my phone.

Excellent service and consideration regarding my claim. Very timely! Agent handling club was great help and had excellent knowledge of the situation. Very helpful. I will use the Allstate furniture or warranty on other products when purchasing items and the warranty is available. Gives us great satisfaction to know if something goes wrong it can be corrected.

I tried doing everything online like before and not have to talk to someone but at the end I had to call and it did kind of took time for my issue to get resolved but they finally did. So for me I think they should just be able to resolve everything online without having to call and talk to not only one person but two...

I purchased an extended TV warranty through the Allstate protection plan. After a lengthy process, they sent a repair kit and TV repair man first, he deemed the TV unfixable, I waited 3 days for Allstate to contact me, then called them as I was growing impatient. After many back-and-forth phone calls, they offered to send me a television that was not as good as the television I recently purchased and cost $200 less than the TV I had bought 2 years ago. I refused their solution, and after a few more phone calls, they finally upheld their end of the deal and gave me a full refund for the purchase price of the television.

Service was excellent from the start to finish, easy return and fixed the unit In the timeframe promised. Customer service was very knowledgeable and efficient. Thank you for fixing my unit, works great. Thank you. I would definitely add coverage to anything I buy again. The unit came back clean and repaired.

I requested a replacement phone from Allstate protection and was given the run around at first... The rep tried to tell me to take my phone that was having problems to their shop and have it fix plus for me to pay for it getting fixed and send them the receipt for reimbursement instead of just replacing it (which I pay monthly for the insurance) and YOU fix the old one and resell it as reconditioned... Eventually after a long wait, the rep said his supervisor Ok'd sending me a replacement phone... They are always trying to take the easiest route for them .. why have me take the phone to get fixed just maybe 6 months later to be calling you for the same problem again or worse...

The most disorganized, unfamiliar, unhelpful insurance company I’ve ever dealt with. And I’ve been dealing with them for over 40 years. This company, approved, repair or replacement of an item that was damaged, then another supervisor came through and undid the approval. Another came through, understood what happened, approved replacement or repair then another supervisor came through and disallowed the repair or replacement. I provided evidence of a non-cosmetic electrical issue that caused the damage to a television set. The company also lying to me about comments made by the repair tech in order to not approve the repair replacement. After 2 1/2 months and 17 conversations, I have reported them to the state insurance commissioner’s office in my state and I’m now providing this review per their request.

They replaced it without any problems. The weed eater stopped cranking up and I could not get it to work anymore so I had to call it in and they replaced it with a problem. They didn’t want the product so I disposed of it. They sent me a Walmart gift card in a short period of time, not much turnaround time. I always purchase the plans because they stand behind them 1000%.

After buying a TV from Costco it went out after just 2 years and I was mad at the manufacturer for this and the issue was resolved by Allstate with very little effort. They had me perform some simple diagnostics and then did all the setup for me to get another TV from Costco delivered to the house. I could be happier about buying a TV or the ext. warranty. Thanks, Allstate.

I purchased a tablet for my son on September of 2022. He cracked the screen by accident, and I filed a claim. The card I used to buy the tablet and the protection plan is not linked to my Walmart account. However, the protection plan for the tablet is on my Walmart account, but not the receipt. If under my Protection Plans, I have that specific device why do I need a receipt to file the claim? Obviously, I added the plan to my account and the plan is also showing on my Allstate Protection Plan list under the Current Plans! I paid for the insurance plan, and without a receipt I can't file a claim!? What a joke?! Do you think people are paying and adding plans on their accounts for fun? What a messy way to do business!?

When my necklace broke I went to the store they directed me to call and I had to find the manufacturer which did not exist. It took me weeks to finally get the claim filed after hunting down manufacturer's name or address or anything in just to not exist so nonetheless I spent 2 hours on the phone with representative who said I'll be compensated with fast Cash in the form of a gift card is that gift card would not activate from the email so then it took a few more weeks for everything you look get looked into and I finally got written a check so I don't think I would like to do that and again it was very nerve-racking. Nonetheless they came through so I can't complain. I appreciate it.

Conversation with your agent Kimani by phone. Explained ongoing problems with oven that would not perform a complete baking cycle. It was agreed to provide a refund for a failed product. A completed affidavit for reimbursement was completed and signed. I am satisfied with the final agreement. No additional comments at this time. Thanks for the help.

I have Allstate Plans for over 50 years. Do you think I am happy with their protection plans??? Your bet I am! My Allstate car and homeowners was always there for me when I filed a claim. My agent, Mike ** is an outstanding person and agent. He always cares about his clients. I now have rental insurance with Allstate as I have moved. They make things easy and I recommend them for all your insurance needs.

My freezer had a couple of cracks on the inside wall and the inside door so I requested for it to be replaced and customer service was able to assist me with that and I have received my refund for it to replace it. Thanks again for all your help.

On June 6 I called to place a claim about a noisy (screeching) refrigerator. She told me that a technician would be there on June 12. On June 11. I received an email saying the technician would not be here until June 15 (today). My husband and I just got off the phone with Tiger Mechanical saying that they will be at our home on June 28. Also they said they didn’t get the request for repair until today. I have rearranged my schedule twice and now I have to do it again. Please start having your associates say will get an appointment as soon as possible. Don’t give them an appointment unless it’s for sure.

I bought my grandson an electric Bronco which he loved but it broke. It took multiple phone calls and a lot of frustration, then my claims closed with no resolution. I could not get anyone to respond from the manufacturer. I received a request for a review and I wrote a negative one, someone contacted me and the claim was resolve.

My cellphone was replaced and the replacement was not working correctly. Many times called Square Trade and they said to contact **. I did and they told me that S.T. only replaces 2 times a year. Problem is the replacement needed a replacement. I feel like I'm in the Twilight Zone.

Adnan was worse than useless. If I can't get a simple mailing label resent, he needs to be spreading gravel somewhere, not working for an insurance company. Three claims to have sent it. I finally found the original (misfiled, my bad), and sent the computer off.

I was supposed to receive a gift card email and I still have NOT received that. I have checked my spam and trash folders and it isn't there, either. I am very disappointed at this. Also, because there is no way I can replace that watch with a similar quality for $69. I paid for the warranty to replace the watch if there was a need to. Basically, I did not get what I paid for.

Service was not worth buying. They make it really difficult for you to get your product fixed. They want you to do all the work and then submit your receipt. Not worth it. Not recommend it to my friends or family. Worst service provided.

Everyone I spoke or emailed with was very nice and had great customer support, the thing that is troubling is when you call in you have to enter your receipt number every time you call in, it’s a very long process to ever speak with anyone.

My initial correspondence to start my claim was quick and efficient. Came to the conclusion that the tv would be replaced and the call ended and my CC was charged for the deductible. After not hearing anything or having an email confirmation I called back 6 days later only to find out that after the initial call the agent did not send the follow up email stating my claim status and confirming that the replacement tv was acceptable. If I would not have called back I would still just be waiting and stuck in the process. Very poor follow up on my initial claim and was quite unsettling that my card is charged and have nothing to show for it.

I'm happy with the speed my claim was handled and also working with customer service to resolve issues. I did not have a problem with confirmation proof needed for moving this claim along and received payment for electrical failure. Thank you for services provided

The company was very kind to me. They were understanding and they were patient with me. I found the company easy to work with and will work with them in the future. The representatives are all assets to the company that I had worked with.

My Sony RX 100 got damp while hiking. It stopped working completely, wouldn't charge, etc. The claims process was very clear and easy. I mailed it in and promptly received a full price refund (as it was irreparable). I Couldn't be happier as I'm an avid photographer and love my camera! Definitely recommend and will continue to insure my new purchases through Allstate.

I called Allstate to file a claim. My computer broke. The rep said, “You send the computer, and we'll send it back in seven days.” But, I couldn't do that when I was using it for work. He gave me three options, like send it to wherever and they repair it. Or find a repair shop near me and pay the money, and they'll refund me. I told him that was absolutely unacceptable when I paid $80 for their insurance so I wouldn't have to do that. He said, “Okay, no problem. Let me see what I can do.” He came back on the line and said, “We're going to issue you a full refund.” He asked me, “Do you accept this as your settlement on this insurance claim?” I said, "Absolutely." They sent me an e-gift card in two days. I'm impressed.

Everything was good with Allstate. I've never had to use it before and this is the first time I've ever done it, but it was very easy to do and it's nice that you can do it all online, too. I made a claim on a recliner. The process was fairly quick for everything. Everything from start to end was just a matter of weeks. They replaced the item. It was a good experience.

The first time I filed claim, I did it online and I needed to call back the customer service. The second time, everything went smoothly and I didn't even reach out to anybody. I got a confirmation email in the next two days, and the techs checked in a couple of days. It's really worth purchasing the warranty. The service and response are really good.

Process was a little long when chatting with help. Took very long for each response then label had to be sent to my email two times. But chat person was very nice. Printed label found a place close to ship phone.

I had a great experience and customer service was very helpful. I would recommend for product protection. The process was easy and straightforward. I used them for Walmart product. The registration process and filing a claim was easy and necessary. Using the service saved me money.

The process to make a claim was easy although the website was a little bit confusing but the decision was made quickly and the process was fair, it was well worth the cost, I’m glad I made this purchase! Thank you!

I had purchased a Vizio Sound System & it died a little over 2 years. I had purchased a 3 years extend warranty. I contact All-State Protection Plan, they e-mailed me a shipping label, & I shipped it out on a Friday, They rec'd it on the following Monday & I rec'd a Check on the following Saturday. NO QUESTIONS asked, NO PROBLEM, they were AWESOME! I would suggest everyone to purchase an extended warranty.

The person that I spoke to was professional and graceful but my experience was terrible. It was a waste of my time. My laptop was malfunctioning. I ran diagnostics, which I understand they wanna run diagnostics to make sure it becomes cost-effective. I fully appreciate that. What happened though was it came back as a software error. I have to go find another laptop to go to a website and download a potential fix, which I still haven't done, to see if I could get my laptop fixed instead of sending it to them for analysis. It's like having health insurance and you go to the hospital and they say, “Go home. We're gonna have you take out your own appendix. If you can make it through that, we'll know that was the solution.” I bought all my laptops through Costco. I'd used Allstate's service. The other ones were reasonable. I would have complimented them on everything up to this point.

I was delightfully surprised that Allstate approved my claim so quickly and without a lot of red tape. I did not expect that from a third-party extended warranty company. I highly recommend protecting your purchases with Allstate!

It took me three trips to Menards before I could get ahold of someone. Explained it was something with the electronics. They sent a drain pump which didn’t change then they sent a lid lock. I put it in and it didn’t change anything. It’s still something electronic. I have an appointment on 6-17-2023. This is the worst experience I’ve ever had with a warranty in 30 years.

The screen of my 75-inch video TV had lines through it. Then while I was on the phone submitting a claim, it went completely black. Allstate had me do some other things. I was on my phone for about 30 minutes. But it didn't fix it. So they said they were gonna replace it and it would take a couple of days. But they wouldn't let me put the TV that I wanted. The next day I received an email and they were just gonna send me the money for the TV because they couldn't find one that would replace the same TV that I had. Within five days, I received what I paid for my TV originally, and I went and bought another TV.

Allstate insurance protection. I cannot tell you how amazing is coverage is. That’s far I’ve had the privilege and honor of working with Allstate to resolve six online purchase. Either the electronics broke or they stop working. Initially, I was apprehensive at first in purchasing the coverage along with the technology. What I can tell you is it is worth every penny. In six cases out of six, all were either replaced, or I received a check for the entire amount of the purchase securing the protection from Allstate at the time of purchase, is one of the wisest choices I’ve ever made in shopping online. The coverage gives me complete confidence to shop with ease, and without stress with the purchase, because I know they will cover me.

You guys are awesome. Super easy and quick turnaround time, my bed frame broke after 2 years and you guys still covered it. Super fast and easy. Great customer service. Will definitely use you again to protect all my purchase when available.

I was heartbroken when my television went out and I called the claim agent and they attempted to help me fix it and it couldn't be and to my surprise in no time I had my check with no hassle and the staff are so friendly. My check came within 3 days. I am so happy. Thank You.

I have been waiting since 5/24 for a check for my sectional couch. I have been getting the runaround about when my check was mailed. I did not receive that check. Then I called again on 6/2. I was told the check will be mailed. Here we are on 6/9 and I still have not received that payment either. This is the third week and I AM STILL WAITING. SO UNPROFESSIONAL AND DISORGANIZED.