Allstate Protection Plans Reviews

They were very nice and helpful with finding out exactly why my tablet wouldn’t charge regardless of a new charger used. Very Fast service and highly recommended. They kept in touch with me throughout the entire process and made sure I understood the procedures they were doing.

My television purchased through Costco with a warranty stopped working. I contacted Allstate Protection Plans who walked me through steps to attempt any simple fixes, then prepared a reimbursement which arrived promptly. Thank you for your quick assistance. I purchased a new television, also at Costco, and obtained another warranty.

I got a little bit of a runaround, but it wasn't due to them. We found that my TV had a recall through LG, and so they hooked me up with LG and they were supposed to fix it. Whoever they contract through to fix these things never showed up. Every day they were supposed to show up, they rescheduled. It was more than a month. And in the process of me calling about my TV, I had an accident, so I was hurt. So, I forgot all about it and then I'm like, "Hey, my TV's still messing us."

The ice maker was freezing up on the inside and looked like a ship that had gotten trapped in the ice in the Arctic. Everything was flawless and very simple with the reps. I was very impressed. Very quickly AllState sent somebody out. They wanted me to send a picture and the only thing that I told them is, "I can't send you a picture because I can't get the ice maker out." And he's like, "Well, can you thaw it?" And I said, "I'm not gonna thaw it because when the guy comes out, there won't be anything wrong with it." So, they were okay with that and we did not send a picture and the guy came out with the part and took care of everything. So far, everything has been fine. My husband is anti-warranties because, frequently, they cost more or 75% of the value of the appliance but this was very affordable and represented a good value.

My cellphone fell. They told me where to go so I drove over to Batteries Plus. They were very nice and they took care of it. I didn't get a refund but they fixed the one I had.

I've used Square Trade for several years. My Apple Watch series 3 (which I bought on eBay) started having unpredictable battery problems after 2 years, so I decided to file a claim online. The process was simple and easy and was addressed quickly, My refund check came about a week after I sent in the watch. I am very happy with the whole process, and won’t hesitate to use Square trade again in the future!

Our Magic Bullet was making a lot of loud noise and it was leaking water. The rubber that was on the bottom of the plastic thing was malfunctioning, so that was why it was making a lot of noise. We just stopped using it and bought a new one. It was covered by a protection plan from Allstate and we submitted a claim through the online portal of SquareTrade. I had to provide my email ID that was used during the initial process and I made a claim. I got three options to choose from - get a payout, get it repaired, and get a replacement. I chose the payout, then they sent the check over to my home.

It has been a month since my tv went out. It took over a week for a repair guy, if you want to call him that, come out and try a part. It did not work. After repeated calls of next steps I was told they would replace the TV. They offered a very inferior replacement. I got them to agree to a set that was very close to identical. But now it has been over a month and they supposedly ordered a new TV almost 2 weeks ago, and this morning I get an email saying they reordered my tv again. "Please give us 1 to 2 days to respond," is all I hear from my Hindu reps. I won't buy another warranty with Allstate/Square Trade. The process is painful, no one responds in a timely manner and I have wasted a ton of personal time just following up to get this replacement. And who knows when it will actually get replaced.

Allstate walked me through every step of my claim. I had to call several times my ticket was there. Each time I got a different person who was just as nice as the first because it was overwhelming but very helpful. Will definitely purchase this plan in the future again.

Although I encountered some challenges getting my email address recognized, once it was recognized, everything proceeded smoothly. I received instructions on mailing my laptop. Once I followed those instruction, the process was wonderful. I received emails which kept me updated about the progress of the repair. I even received an email that informed me of the date my laptop would be returned to me. Based on my experience, I can say that everything happened the way the warranty said it would. Thank you Square Trade! Thanks Allstate!

Although we got off to a rough start, Allstate did everything that they were suppose-to and I would recommend their warranty. The initial process was delayed by some technicalities which seemed absurd at the time, but Allstate resolved the issues.

I filed a claim for my necklace that broke. I chose the email gift card thinking it would be faster than mail. I have been contacting customer support via chat for 3 1/2 weeks now as I have yet to receive the e-gift card / gift card via email. I have been told at least 10 times the email went out on 10/20 however I have yet to receive it. I have also been told at least 7 times that a request was sent to accounting to send out the gift card. This is been the worst experience I've had with an insurance claim. Seems like a scam of an insurance company.

Allstate replaced my TV with proof of defect photos. It was a painless process. Delivery guys were good. Service was very prompt after determining I deserved a new TV. Only wish I could have received more than a 1 year warranty on my new TV. Happy Customer.

The speaker part on my headphones wasn't working anymore in one of the ears. I did a claim to Allstate online. I went to where the person's name was on and then when I clicked on it, it walked me through all the instruction. It was easy. The site said they would look into it and then they would contact me back. I got an email probably the next day saying I had a gift card amount to repurchase the product. The product was out of stock. So, they just refunded my money through a digital gift card. Allstate is good. I like it. I would use them again. If I had an option between something else and them, I would choose them because they were quick.

I bought the protection plan from Allstate Protection Plans for the over-the-ear Bluetooth earbuds and it was perfect because they got replaced. The company doesn't make the pair that I bought any more. So, it wasn't an even replacement and I had to pay more. But it's been two years. So, the price would have gone up anyway. Other than that, it was very easy to do and I bought the protection plan again for the new ones I bought.

They didn't have the computer chair anymore. So they refunded my money, which was good. The only hard part was sending the pictures. They would say, “Oh, yeah, the picture is fine,” and then I got an email 10 minutes later saying, “Oh, no, I can't see anything in this picture.” But it was the brightest picture I had. So I had to do it multiple times. They should have a better detector for the pictures. But everything else was easy to set up.

I raised a claim for my device and asked if they could do any sort of repair on it. But I got a reply that they were only refunding the amount and they were not going to repair it. I don't need the money. I was happy with this product and I want to retain it. I’m very dissatisfied with Allstate. I had requested a couple of days ago that I don't want a refund and I want the product. But no one has responded back to me.

When I connected the headphones, the speaker was real low. I called Allstate and then I gave the lady I talked to all the information. She sent me the shipping label and I sent my product. This was the second time it broke, and I got it repaired multiple times. Allstate is very efficient. It doesn't take long for them to send a new or repaired product.

This is far after the fact but upon reviewing my emails I was sent attached photos and links to photos of "my laptop" with the supposed bug in it. However the links go to SquareTrade's login portal that I need credentials to access. I had briefly saw a photo of a bug under a chip when the email was first sent to me. The attachments now are corrupted/broken and are actually html files of some sort.

Aug 11, Square Trade created Claim ID ** when I asked for a new phone because my old one wasn't working (battery dying, no carrier signal, couldn't always hear from phone speaker). Square Trade told me to replace the battery first because that was standard practice. I paid my $50 deductible and took it to the repair shop who also noticed the cracked screen. The battery bill was $57 after taxes, but I did not have the screen replaced. The phone still didn't work, so I contacted them again. Sept 28, they assigned me Claim ID ** to replace the cracked screen. Again, I paid my $50 deductible.

I sent in a claim when the sound went out on the phone. The process was really easy and simple. I got the replacement phone within three days. The customer service was very good. I would definitely recommend them.

I submitted a claim and was approved on September 29th 2021. Receipt was submitted for reimbursement on the 30th. Was told I would receive the check in the next five business days. No check arrives. Spend another hour on chat and emails, 16 so far. Resubmit the receipt. Wait two more weeks. Repeat three times. As of November 4th, another promise. We'll see.

With Allstate, I had to have so many different types of pictures taken for different types of screens and it was pretty extensive. The emails weren't the greatest. But when I was able to get in touch with someone on the phone, it worked out really well. It's just that if I didn't get in touch with anyone on the phone, I wouldn't have been able to move the process through. I had Geek Squad before and they had less resistance but that was mostly because it was an in-person. They saw the device and they were able to see what was going on there. That's just the difference between doing it remotely and doing it personally. Overall, I'm happy with how it all played out. In fact, because of the warranty, I’m debating where I'm going to buy my next TV because of how good it was.

It been 3 day since I've filed a claim. Still no word. Girl I talk to tonight said they were looking at my pic and I would hear from them today. Still no word. Why do you say 1 business day and why tell me that on phone.

Being that it was my first big-screen purchase, I bought a protection plan. All of a sudden, I needed it. The first lady that I talked to had me check a couple of things. I didn't know there was a reset button on the TV and she told me where that was. I tried it and didn't work so she said okay and on we went. I still haven't exchanged it. But they sent me the gift card through email so I got that saved for whenever I needed to.

We were very pleased with Square Trade and how the claim we submitted was completed. All parts of the process were done very quickly and efficiently, from the initial call to Square Trade to file a claim, the technician's attempt to repair our appliance, and the final resolution to replace the appliance. Our experience was a good one!

When I tried to apply, it was a little difficult but everything is okay. I called Allstate. They told me we would get the number for the iPad. I got all the information, the rep sent me a link and told me, "Just fill out whatever is there and send it and they're gonna give you a shipping label and that's it." The first time, the lady helped me to do everything. But in this case, no. Only the guy told me, "Don't do this and that," and that's it. Now I'm guessing if it's the right one or not because I never did this one before. For me, it was different. The lady sent me the shipping label. I didn't have to fill anything. But they inspected the unit and they sent me the free label.

I have an Allstate protection plan for my 32" Sceptre TV. I called their number to submit a claim and I told them what the problem was. For some reason, the buttons wouldn't work. They told me to do a series of tests and those didn't work, so they told me that they would just do a reimbursement. They sent me a gift card. They were very professional. Allstate is pretty good, and the coverage came in handy when I had my issue with a device.

The last person did a good job and understood my issue. The previous one was totally clueless. She told me the remote was solar powered which was totally incorrect. The last person listened to my concern and corrected the situation by providing me a replacement remote.

Even though we gave so many details, Allstate still asks for them continuously. Whenever they would review those, they could call us then they could check. But good thing we may not do that in writing. Sometimes, it gives me a problem. Other than that, the coverage is very good especially for the people who work with most of the higher electronic things. It is good to take it.

I wasn't aware what the next step will be. Other than that, it was all simple. If the protection plan is available, they would help me to ship as well. It’s an added advantage, so I thought it is good. They give me a cash-back as check.

It was awesome that I got Allstate and was able to use it once my TV stopped working. It was really easy to get ahold of them and use the insurance.

It is always a sad situation when a consumer is ignored and or mistreated to the point where they must file a complaint in order to get their issue heard and resolved. The Square Trade folks did finally make this issue right, BUT it is just ridiculous that it wasn't handled appropriately to begin with.

Great Customer Services from the start on the Phone. Super fast to get my laptop back to me. They fix my laptop two difference times. All Great Service. Your Staff are Helpful and Caring People. Thank you Guys for being for me. Paul **

Contacted Allstate as I was having problems with my Dell Laptop. First, My first contact was Victor, who efficiently transferred me to Erik, Computer Tier 2/Tech Support agent assigned to my case, he was very professional, and knowledgeable. He helped me on the phone, to solve the issue without needing to send the computer for repair or losing any data. Thank you Allstate, Victor, and Erik.

Poor mediocre service slow, slow, slow on compensation. Authentically genuinely fake. Put your compensation where your mouth is and your Bank book. Allstate is sad and their auxiliary coverages companies. Send the damn check and I'll tell you exactly how good and bad you are.

WiFi not working due to chip issues. Parts received in 2 days, technician showed up in 2 days, resolved issues in less than an hour, expertly done, extremely knowledgeable technician. Best extended warranty ever paid for Squaretrade through Costco.

Bought my TV from Costco & customer service explained benefit of purchasing extended protection plan, so I got it. TV malfunctioned after 3 years. Agent extremely helpful & kind. After troubleshooting, determined TV could not be repaired. My full purchase price refunded promptly. 200% will purchase next TV from Costco & buy Allstate warranty again.

I had a wonderful experience. It was easy and quick. I made a claim on a weekend at a late hour and they replied immediately, everything went smoothly. I had everything done and completed in less than 48 hours. They made it super easy. If I sent a email it was immediately answered. I would most definitely continue business with them.

My son’s PlayStation 4 was not working. I was able to put a claim in with ease. I immediately received instructions on what the next steps were. I mailed my PlayStation and received it back within a week. It is working good now and I have no complaints. Great warranty plan! I’d recommend this plan to everyone. Thanks Allstate!

I bought this plan for my Xbox with the intent of protecting it from anything. Which is what it "covered". Then when my xbox caught fire all by itself I was told there was physical damage to my system and I was SOL. No kidding, there was damage, it lit itself on fire!

I received a used and damaged phone with a scratched screen saver as a like new replacement for my damaged phone after 4 weeks of constant calling to file a claim. The replacement will break soon and is not a new or like new phone. I do not accept this resolution for my claim and will be filing a complaint with Costco for selling the customers protection plans. The insurance company replaces products with old and used devices.

My Fitbit charge 3 screen was dimming to the point I could not see it even in a dark room. Fitbit refused to handle the issue and luckily I had a protection plan set to expire in 3 months. My claim was handled with efficiency and kindness. I am very happy with the resolution.

Everything went smoothly filing the claim and getting paid. I assumed the warranty was already registered under my email, but we had to find the original info and submit it -- all good. Only issue is that the TV prices went up for the same model that we bought over 3 years ago, but we got reimbursed for what we were originally promised.

All-State is hands down the best service I've ever had to deal with with a warranty claim. My TV went down and with 1 phone call 2 days later I was shipping out my TV to get repaired. Super friendly and so helpful the entire way.

I would highly recommend to anyone. I was extremely pleased with my service and process. My questions and concerns were always answered. I was updated consistently from beginning to end. I have no complaints. The individual that assisted me was courteous and knowledgeable. She explained the process and followed up.

I bought a TV at Costco on 08/14/2017. 4 yrs. after the screen started delaying to display the images for what I used the wty. benefit that I acquired from Square Trade. All issues were handled properly since I made the first call and followed all instructions from the technical support team till we came to the settlement and I was reimbursed the total cost of the TV $419.99. Thanks to Square Trade and I highly recommend to anybody to acquire this type of wty. protection plans when buying electronics equipment, appliances etc..., because you never know when you are going to need them.. Thank you very much for handling this issue in kindly manner.

The two cell phones that we have had with ** were no longer operational. I was told to send them in and we would receive two new ones. Which we did, along with packaging to use for the return of the phones. Thank you.

I sent in my HP laptop to have the keyboard fixed. They received it on August 12. They said it would be 2-5 days for repairs. I never heard anything by September 1, so I reached out to them. A customer service rep told me it would be arriving that night, and I would receive an email with a tracking number. I never got an email. I contacted them again, and they confirmed that (1) it was not repaired and in the mail, (2) that they only started to work on it on August 30 (18 days after receipt), (3) that a part was ordered on that date and had not been received yet, and (4) that only now had someone requested a further update from the repair shop after I contacted them twice. The whole process, with shipping, was supposed to be 10 days--which I relied on when I sent it. I still don't have my computer after 20, and it isn't even done. I cannot think of a way there could be worse service unless someone lit it on fire and sent me the ashes.

Sent my watch in 4 weeks ago and still have not had issue resolved. I had to contact Square to find out when I would get my watch back. They said they would get back to me. I was the informed that they couldn’t repair it and I would receive a refund. I have not received as of today. I think a month is ample time to resolve this issue. I am not pleased. The refund is only for Walmart so I am limited as to where I can repurchase.

Tried to file a claim for an item but it came up expired. The expiration date is today 8/17/21. Misleading and it isn’t stated that the plan expires the day before instead of the actual day. I’m stuck with a non-working item because their terms and conditions weren’t clear.

I had issues with a speaker, they were quick to help me through the process and used express shipping so I got my sound system back in a week's time. I’m glad I got it because it saved me the hassle of having to find a place to fix it elsewhere.

We pay to protect our investment at the price it was and later to be told we are getting it a probation price when it breaks. Hoping agents aren't skimming from us what they can. I think it wrong. For that what we pay for protection on our buy.

Working with Allstate Protection Plan was easy. Once you file your claim (provide all purchase information and receipt), you are then asked to provide proof of your issue/problem (video of the problem) then they review and return their result of replacement/reimbursement. It was quick and easy and I had a new TV in no time.

Good but I haven't had to file a claim as of yet so I don't know how it will be if a claim is filed, I guess we will wait and see. Right now they get 3 stars. They did have my policy e-mailed to me before they said it would be here..

I have used SquareTrade protection for all my purchased items for years. However, filing a claim has been the worst experience ever. I tried to file a claim with my Coleman Hot Tub in 2019. I was given the run around by the agent and supervisor about uploading a receipt that I did and that I had initially uploaded when I purchased the warranty. So I gave up. However, the Coleman Hot Tub is in worse shape, and my Ello&Allo Shower Tower is not working and required me to file a claim. During this claim process, the reimbursement amount offered was less than the cost of the item, and only after declining the offer was the payout for the total price. Why is this your policy? It’s very inappropriate for paid warranty protection when I paid for both items' five-year protection plans.

Needed to use my TV warranty and they made it simple. TV warranty was excellent fast service. Couldn't have been better service. Recommend this service to anybody who buys electronics. Had my new TV within 2 days of filing my claim.

One day later; oops unavailable, but how about this for half the cost and out of brand? Regardless of the price you originally paid for your product DO NOT expect the same compensation in replacement.

My $1700.00 Vizio P Series, was a bomb from the purchase. I took out the Allstate Plan at purchase. In the 4th Year my TV blew out and everything was colored wiggled lines. I called Allstate and answered their questions. I was wise to take photos with my cell phone since the TV just died. I sent them all that I had and they wrote to me a few times telling me they were working on my issue. They offered me the choice of 3 TV's and I made my pick. Within days I had a new TV. The new Sony TV is so much better. Allstate gets A+++.

They were awesome. The whole process was quick and easy. Refund payment came quick. I would definitely recommend them to cover any purchases you can. You don’t even have to go to the store. You can do everything from the comfort of your own home.

The TV that was covered by the extended warranty is no longer in service. I called to obtain service for the device but was told and in my opinion in a very rude way that my issue was a software problem with the SAMSUNG TV and that software was not covered. The TV has been taken to a recycling center. I have no intention in purchasing another SAMSUNG TV at COSTCO nor their extended warranty programs. You can take me off your mailing list.

When I tried -about 6 mo's ago - I found your webpage too byzantine to navigate. A few days ago, while complaining to consumer cellular about my data line, I also indicated I wanted to cancel my $4/mo replacement coverage, since it seemed designed to thwart anyone attempting to make use of the coverage being paid for. She - the ** rep - contacted Allstate and, voila! About 4 or 5 days later a replacement phone arrived (today). Thank you for the quick response. If I ever need service again, I'll make a more determined effort to navigate your website. Excellent response.

My HP Desktop encountered a problem and I had the "Blue Screen." I failed to do anything to make it better. I had an endless loop. A nearby tech took a look at it. And, like me, was unable to get it to respond. I submitted a claim and shipped it. I received it back on day seven.

I had to search for repair shop, they said phone was not repairable. I called and asked for replacement, haven't heard back from anyone on what to do next. I have the packaging and phone and all receipts. Just need assistance.

The claim process with Allstate is lengthy and tedious. After the claim was approved, the process was very efficient and pleasant. The repair technician, Corey **, was courteous and professional. He was on time and contacted me before arrival. Apart from the remote hassle I dealt with and the omission of a new remote in the repair parts package, I give Allstate a thumbs up.

I contacted them for Hisense Tv which was under warranty. Submitted my forms and documentation and received a check for claim within a week's time since TV was unusable and probably cost more to fix than replace. Very happy with the service and courtesy I received

When I had a issue with my LG washer dryer it took a month to get a resolution. I called like 8 times and all I got was a runaround saying they are looking into it, finally they sent me a reimbursement check and now my bank says the check is no good and can't be deposited and I waiting for another resolution

Couldn’t replace my Fitbit so sent me a gift card to Target to get a new one. Really appreciate the effort and the timely responses and replies. Everyone was nice and helpful. They were willing to go above and beyond to help me

Barbara with Allstate Protection Plans called me today. She reviewed my claim and determined that it was a mechanical problem with my toaster. She was very helpful and provided good customer service. My claim has been resolved. Thank you Barbara.

I purchased a device that I wanted to file a claim on because it would not allow me to stream movies when it was one of the highlighted features of the device. When I purchased this device I purchased the SquareTrade protection plan for 3 years. According to the protection plan, coverage is supposed to begin on date of purchase, however, the company refused to file a claim for my device without a letter from Vizio. When I contacted Vizio they didn’t know what letter I was referring to and would not provide me with a letter to forward to SquareTrade. Then I also learned that if I filed a claim with SquareTrade, the warranty would be void. So now I have filed a claim and SquareTrade will not address the claim and now my warranty is void and I still have no solution for the inability to stream on this TV.

This warranty is useless. I have dead pixels on my oled TV from LG. After exchanging several photos, they decided I have burn-in, and not dead pixels. This is completely false. The photos clearly show zero color produced on a red screen and green color produced on a yellow screen. That is evidence that the red pixels are dead. But they call it burn-in, so they can refuse to honor the warranty. These are a scam. I will NEVER buy an Allstate product again.

I just want to say that I have always had great experiences with SquareTrade & Allstate. They make the repairs quickly and the last time, when the machine could not be fixed, they sent a check for my full amount promptly. I ordered another machine and have also bought a 3-year warranty for that product.

Our LG tv went out after only 2.5 years. We received a new tv replacement by this company. They communicated by email. I was curious about tracking information, so I called the customer service center and they sent the tracking information within the next two business day. It was timely, accurate and an overall seamless procedure. We received a new television in 11 days. Thank you for the great service, it was well worth the $35.00 we paid for the extended warranty service.

I love the SquareTrade-Allstate Protection plans. I have yet to have a problem with an item I placed a claim on. As long as you have proof of purchase and are within warranty, they will send you a shipping label for repair or prorate your defective product. Well that's been my experience. Manufacturers seldom answer or return claims, but All-State is always ready to help.

I think I am more happy than my daughter. Transaction was super easy. Online claims extremely user friendly. It took me longer to package it and ship it than it did to get it repaired and sent back. It's like we received a whole new device. A major plus. None of the data was lost!!

My laptop got ran over by my boss and it crushed it. Zero hassle. I sent laptop in with label they provided, they determined it couldn't be fixed and sent me a check for the purchase price. All took less than a week, Thanks.

I am very pleased with the settlement of my claim the amount was very good. Thank you Allstate. My chair had some unexpected wear which I feel was premature. Allstate settled my claim very quickly which I feel very timely manner. Thank you.

The agent with whom I spoke was very courteous and patient. He reviewed my coverage with me and explained what I would need to do for repairs and how to follow up with Allstate. I was very satisfied. I would definitely recommend Allstate Protection to friends and family.

I was notified by e-mail that my Samsung Galaxy G3 would no longer be in service for me since all carriers were going to G4 or G5. I was assured that the cost of the phone would be covered by Squaretrade. Total satisfaction with everyone at ** and Allstate.

Sent in my headphones because they weren't charging properly. They sent them back and still have the same problem. What a waste of money. The problem was off and on. Well they trash now. So now I have a paperweight.

I facilitated this claim on behalf of my mother, Lois **. She had a 2 year old TV that was having problems and needed repair/replacement. The response time was quick and great results on the refund. Thanks for your help with this matter.

For me was really surprise the way they answer more than excellent, when I need another protection plans Allstate is for me, and is true that Allstate has been protecting people and the things most important to them for over 85 years.

I talked to a representative at Allstate and I was told I would receive a check for 191.20 and they sent me a check for 159.20. I’m very unhappy with Allstate insurance. I’m reporting this to Sam's Club and the Better Business Bureau

When my TV stopped working I tried to troubleshoot it myself. When that didn't work I called the number listed on my protection plan. The lady on the other end was very pleasant to talk to. She went through all the steps to see if it could be fixed over the phone. Unfortunately it couldn't be fixed. My friends think I'm crazy to spend the extra money on the protection plans. They don't think that now. I had a check in hand within a week. I now have a new TV along with a new protection plan.

Absolutely surprisingly easy to start and finish my claim process due to a faulty tv. I started with the online process which as an old guy it sort of scared me, but once I got online it was as easy As navigating my email. When I was directed to contact live agents my experience was even better because the agents were super polite and patient. I received a check in the mail as promised and went out and purchased another tv and I may add a 5 year warranty plan.

No claim ID, Kassandra help walk me through diagnoses to help me fix my volume issue on my Samsung TV, she was very professional, polite and patient with me guiding me where to find the Model number using the menu on my TV. Kassandra knew exactly where to go and what to do to fix the problem. Thanks.

Repair made when promised and tv looks and sounds like new. First time making an Allstate claim so I am very pleased with results. Have another appliance covered under a warranty and if that should need fixing at some point I am glad I have the Allstate Protection Plan.

Samsung TV no longer worked. Staff patiently worked with me as I tested TV following their instructions. I would recommend Squaretrade. As a matter of fact, I am buying a replacement TV and plan to get the warranty at Costco.

Super fast repairing and shipping back. I was helped during the whole process because I didn’t know how to send something by mail and wasn’t able to print the shipping label and was helped with that as well, they printed it for me and sent it to my house.

Computer stops when playing music and battery says 47% yet it is plugged. This is the third time I contacted you about the same problem. The issue is still not fixed. The computer stops while playing. Your worksheet says you changed the battery and the power cord yet it's still happening.. I did not have a computer for days. I asked for a place here to take it. I have to pay geek squad and be reimburse.

Mr. Ronald ** resolved my ongoing issue, Mr. ** was a true professional, he listened to my concerns very patiently and responded quickly to inform me that he had the necessary information and he will assist in expediting my claim. Congratulations on having an associate like Mr. Ronald ** on your team.. Mr. **, Thank-you. Warmest Regards, Shaukat **

My tablet was broken and kept freezing up but now it is working perfectly fine. It didn't take long and it was easy to file a claim. Overall it was really easy and customer service was nice and helped solve my problem.

They are an insurance company and insurance companies do everything they can to get out of paying claim. Just bought a 120.00 bluetooth headset from Office Depot in Store. My wife files away so many receipts because of our business. I asked the store mgr if they'd be able to pull up my claim if needed. He said yes. Not so, Allstate did not even know I existed. They required a receipt. I have to call Office depot's headquarters for copy of receipt and that wasn't good enough for them. They wanted register number which did not come on that receipt and DNA evidence that I'd been there and done that. The receipt had receipt # and item # and warranty item # including date and purchase prices for item and warranty.

They were very helpful, honest, and guide me through the process. They help me get what I needed to get the Apple AirPods to them, and their review process was fast and fair. They kept me informed on each step of the process and the process was fast.

I sent iPad by FedEx on 6/11/21 and received it fixed 6/21/21. No hassles or interrogation about cause of problem. It was severely damaged and I couldn’t even power it down, just an ugly black line across the screen.. It was just amazing the quick turnaround and I thank you!

I bought an HP Laptop from QVC for my wife and bought the SquareTrade protection plan, which is through Allstate. A screw broke loose from inside the unit that holds the keyboard plate on. I called SquareTrade and made a claim online. They gave me the option of sending it in or taking it locally, and I took it to uBreakiFix locally. I got an estimate, paid for it and took the laptop home as they had to order the parts. I submitted the receipt for the claim to SquareTrade online and it was approved within a couple hours. I took the laptop back in when the parts came in and it was fixed in a couple of hours. I got a check in the mail a few days later for the entire amount of repair. This could not have been quicker or easier and I would definitely get another warranty from SquareTrade.

I filed this claim back in April. I also stated I need this money to replace the defective camera for new one. I'm going on 60 day with no camera. We finally received one of two check on Friday, no vital information on the check to indicate or state what claim number it went to. I will be voicing my opinion to Sam's Club tomorrow. I can't believe the lack of service from Allstate.

We purchased this refrigerator through Costco and included an additional 3 years of warranty over and above the 2 years that came with the purchase. Happy we made this choice as the icemaker broke down in year 3. We called in the claim and the customer service rep was extremely professional and helpful, especially when it came to uploading documents to a website. We got approved promptly and received the replacement part shortly thereafter. Made an appointment with the designated repair shop and they were able to come out within two work days of when the part arrived. Tech arrived on time and installed the part. Icemaker now functions again. This more than paid for itself. It would have been a costly repair without the warranty.

Had to get a new policy for my mother, Alicia was so professional and courteous. She displayed excellent customer service. She answered all of my question thoroughly and with explanations and concerns. She made sure I was completely satisfied before a very delightful experience with her.

The claim process went smooth but then they scheduled a delivery date for my replacement item. Told me they would call the night before with a window.... No phone call. So I hurry home from work and try calling, no one knows what or where my item is. They lost it. Well, two weeks later and still waiting on my replacement for my replacement which is supposedly being delivered today but again no one called with a delivery window. Talk about stressful. Almost better off not getting a warranty.

I purchased the protection plan on my microwave. The plan work just like it was stated. The plan covered the cost of a new microwave. I am very pleased with my plan and purchased a plan on my new microwave. I highly recommend purchasing this cost effective plan.

Wonderful experience from start to finish. The laptop had a cracked screen. We were able to wait until the school semester finished and then filed the claim. Within days, we sent it off for repair and had it back working great as new within 10 days. Highly recommend it!

It was a pleasure to deal with them. My Samsung TV kept powering off and on for no reason. Once the required information was sent to them a new replacement TV was sent out. The only slight issue was that they requested a 10 second video clip of the problem that was less than 5 MB in size. The one I captured was 1 minute long and 20 MB in size. So I found some software that let me truncate it and save the video in a lower resolution. The size turned out to be 7 MB but they didn't have a problem with that. Am not sure how a lot of people could do that. Like I said it was the only issue I had and would highly recommend this extended warranty. If available, I will use definitely use their warranty on any future major purchase.

Was the worst experience ever. It cost me more money to fix it than to go just buy a new one... I sent all the equipment to y'all. Y'all sent half of it back and when I called to complain all I got was "oh yeah we don't return anything but the product". I should kept my cords and remote cause y'all ended up keeping them like how the hell am I suppose to power my speaker and subwoofer with no cords!!!! So then I had to go out buy before y'all would refund me. That was the stupidest ** ever. I will never recommend y'all ever!!!!

I needed a new charger for my computer. After ordering and submitting the receipt, I was told it would be 5-7 days for my check. The check never came. I chatted and called them. I was told the check would come. It has been over two months since I was told the check would be here, still no check.

My experience with your organization is absurd and I intend to file grievance with Costco based on your ongoing process, in which I have had several conversations in which has been completely frustrating, topped by system refusing to accept a image of the initial affidavit verified on June 1st. This whole process is completely surprising considering my previous experiences with costco partner firms. You owe me money. When will I get it.

I recently had to replace a badly cracked IPad screen. Fortunately I bought warranty coverage from SquareTrade and I’m SO happy I did. My IPad was mailed off via FedEx and within two days it was returned totally fixed. It looked like a new unit so I doubled checked the serial number! Using my warranty with SquareTrade was so easy and fast! Thank you!

I spoke with 3 different specialists with AllState about the volume not working on our 55 inch Samsung television. I also spoke with 3 different Costco representatives and one Samsung representatives. Our volume is frozen between numbers 16-18. The icon for mute flashes nonstop on the screen.

I was pleased with the work that was done. The turnaround time from sending to receiving was quick. However the only fault I find with somewhere in the process of replacing the hard drive handling and then returning to me, the power cord of my laptop, the part that plugs into the computer to charge it was damaged. It still functions properly, so rather than complain and return it and wait for another one weeks at a time I just let it go. Other than that I am very pleased with the work that was done. Thank you.

The process was very easy. The whole process from the time I contacted them, shipped the product and received it back (repaired) was very short. They paid all shipping and everything was handled with care. All personnel I had contact with was polite and very helpful. I would recommend this to everyone.

We purchased a refrigerator from Costco because they had the best price for the flex zone four-door option. Unfortunately, shortly after we had it installed our icemaker in the upper left of the refrigerator compartment began freezing over. My husband thought it himself a couple of times, but it kept happening. Finally I called our warranty service and they sent someone out very quickly to address it. It was fixed but soon thereafter began having the same issue. I called again and again had someone come out relatively quickly. We were told both times, by the same tech, that this is a known issue with our particular refrigerator.

I was beyond happy with how quick my laptop was repaired and being shipped back to me, but somehow my laptop was shipped to someone else, and I was even given the tracking number and thought the numbers were a mistake and I would have my laptop back without issue. But to my surprised, my laptop was shipped to someone and the tracking numbers weren’t a mix up. I was confused and angry, like how did this happen??? I had put off freelance work I needed to do, losing income until my laptop was found and returned and then shipped to me. Yes, my laptop was repaired but having it lost really put me in a financial bind that I’m still trying to recover from. I wouldn’t recommend this company to anyone after the mess I went through for almost a month.

Contacted SquareTrade and explained the situation and that I could not afford to be without my laptop for the time it would take for transportation to and from and the time within the repair shop. Square Trade provided approved repair shops locally and I took it to one of those and the turnaround and service was great. The overall cost was much, much less than the shipping cost. Great to be flexible in the needs of the customer. Thank you. Earl **.

It was great! All issues were repaired on my laptop and on time. Thank you all for an awesome job done! Customer services were great; they answer all questions with clarity. I will recommend, Allstate protection plan to my friends and family, who need your services.

Motorola through Target's battery was none too good. I needed replacement as still under warranty. However, I could not reach Square Trade during the COVID, but when I did, their response was rapid and thorough. Square Trade did a great service and I thank them. The men I worked with (spoke to) about the case were courteous and competent.

Fitbit Versa, I was told it was unrepairable! It should have been replaced! The Fitbit Versa 2 on sale for 149.00 is available at Fitbit! I would pay the difference to replace my Versa! I paid for a warranty to replace my Fitbit if something happened to it!

They verified the warranty, understood issue and made a fair decision to assist their customer. They honor their warranty and it is money well spent. I recommend them on any big purchase item. It was handled quickly and efficiently. Smooth transaction with them.

I had an experience with a customer service rep via chat. After receiving an email letting me know that my iPad had arrived and it being reviewed for damage; I started getting pop up notices on my other Apple devices saying someone was using my FaceTime and Messenger and iMessage accounts. The rep calmly investigated everything from his end and continuously apologized for any stress I was going through. Upon researching via my claim number, he assured me that no one was using my account. He suggested I call Apple Support for them trace what was going on. I did as he suggested and all is well.

Problem started February 2021, door gasket on the fridge could not be replaced as gasket is built into the door (4 door unit Right side top). After waiting for months I contacted the extended warranty co, and had to wait 50 minutes to talk to a rep. During the conversation the rep stated that I had been quite patient, and further the parts were not available. He stated he wanted to talk to someone about a buyout and would call back. The next day the refrigerator would not freeze. I called in for service and waited about 45 minutes to talk to a rep. She advised me that City Maytag would handle the service. I contacted City Maytag and was advised that service would be at my home on a Monday. City Maytag responded and performed diagnostics which revealed that a safety switch had failed. It would be 8 to 10 days for the repair while waiting for the switch. The door had been located at that time.

I am incredibly impressed by your company. Everyone was really helpful and nice. I FedEx'd my printer last Thursday figure it would be gone for like two weeks and received it back today (Monday - four days later) fixed and working perfectly. No hassle and just plain good service. Thank you.

My TV was out of manufacturer's warranty when the picture became dark and muddy, but I did get a Square Trade warranty when it was purchased. After Square Trade had me send photos of the screen and do a couple of other diagnostic checks they determined that a repair tech should install parts that they would send to me. When the parts were installed, the picture was still unacceptable so they replaced the TV with a new one, very quickly. Totally satisfied.

I do not recommend purchasing Allstate Insurance. I have been a member of Allstate Roadside Insurance services for 12 years, and have my vehicles and home insured by Allstate. I have a RV and this service, costing $104.50 per year, covers both the RV and vehicle (if necessary) to be towed. In past year Allstate had provided exceptional Customer Service. Three years ago, within 2 days of using my credit card to make my yearly payment, the card information was used fraudulently by unknown individual’s to purchase over $3000.00 of goods and services.

On April 15, 2021 I purchased a LaZBoy Maverick 38 wide leather recliner from Wayfair order number **. On our approximately May 20, someone sit down in my chair and scratched the side of it, during my purchase from Wayfare I purchased a insurance policy, five year protection, which according to the advertisement covered damage due to accidents. The same day that I noticed it, which was approximately May 21 I notified Square trade, A Allstate company, and filed a claim online, the following Monday May 24 I checked the find out status, I was notified that I would need to speak with a specialist. On Tuesday, May 24 at 9 AM, I called the one 800 number listed, 1 - 877 - warranty, and was notified that the warranty did not cover scratch because it was cosmetic.

The TV would randomly turn off out of the blue and it was periodic. I didn't call and when I finally called it the first time, they said, "You should have called the first time when you first had the problem because that would've started this whole process." They were able to do a temporary fix but the TV had problems. It had the same issue then an additional issue. Then I called again with a new issue. Each time, they were able to resolve it momentarily but it seemed to come back up a month later. I expected a little back and forth and Allstate trying to protect their money. I totally understand that but once I got towards the end, I kept having issue after issue. I've called back probably five times in the course of three to four months and they kept fighting me.

Wonderful experience. Great customer service. Christine was very professional--informative and very kind. Love my Mr. Charlie--robot. One of the wheels stopped working so I called expecting to get it fixed. To my surprise Christine told me a check would be in mail. Thank you for the promptness handling my claim. The other item I had a problem was the dust bin. The cheap plastic hinge broke off back in Sept. Now I bought the self empty and am loving it.

Diamond back elliptical machine stopped working, the motor gave out and was inoperable. Filed a claim with Square Trade, product was still under warranty. The initial paper work was satisfactory, but the loading and receiving of the receipts was an absolute nightmare. Supervisor stepped in, and from there on it was smooth sailing. Resolution of the issue far exceeded my expectations and in spite of the receipt issues, we are extremely satisfied and highly recommend Square Trade and the warranty program.

It's easier when you talk to someone on the phone because when you file a claim online, it's asking you for stuff that you can't find or is not available. But other than that, it goes through smoothly. SquareTrade promises if you have to send it back to them, it doesn't take long for them to send a box or for you to receive an item back. If it's not fixable, they'll reimburse you. They believed that there was a place here in Wilmington, North Carolina that could repair the AirPods but there wasn't a place here to repair them so they refunded me the amount of the AirPods. I tell a lot of people about SquareTrade. I've been dealing with them for a couple of years now and they've always treated me right.

The Electronic Jeep wasn't charging and it was having issues. The claim process was pretty smooth. They said they'll reimburse it and they gave me the partial price, which was reasonable. I was pretty satisfied with it.

When I originally bought the warranty, it didn't ask me to create an account or anything like that. I had to call in and the customer service rep was very knowledgeable and very nice. I was helped in setting the password. I filed a claim for the meat grinder and they asked if I wanted to do a check, which is quicker, so I did that instead of the replacement. I received the check within 10 business days. It's very nice to have a company willing to work with you once your item is broken or once you submit all the information.

The TV stopped working. They set up an appointment and sent me the parts. Then, the tech showed up and fixed it. Since the TV has been repaired, it's been perfectly fine.

SquareTrade worked very well. I was able to provide all the documentation they requested and the resolution of the claim was quick. I would encourage people to get a SquareTrade contract. The contracts that are currently being offered are not quite as favorable as the one when I purchased my television, which went for five years from the expiration of the vendor's warranty. Now, it goes five years minus the length of the vendor's warranty. But it's still a wise thing to do.

Outstanding service. I received a Prompt response, communicated with knowledgeable staff whether by phone or email, was given clear instructions. Results and timelines were as promised.. Yes, I would and have recommended this service.. I have shared my experience with family and friends.

When I called ** they told me to call you because they couldn't fix the phone. Darren was very helpful when I explained that I didn't live close to a place to repair it. So I just had to send the phone back that didn't work.

The warranty is fine - except I have an electronic TV and electronics are not covered under the warranty. The only thing that the warranty covered was mechanical parts so the warranty, as far as for the TV, was really useless. It was very frustrating to find that out. It took me a long time and many phone calls. But the interactions with their reps were always very professional and they did their best.

Here's my problem, Screen fixed no problem. Battery, had to contact them 3 times, before they OK'd the battery (by Batteries Plus). After that went way downhill. Home button cracked, they OK'd having it fixed by an Apple repair place. Made appt at Best Buy (20mi) to get home button repaired. Took it in, 1/2 hour to check in and test. Went back after 1 hour. Waited another 1/2 hr. only to be told they WOULDN'T fix it as the battery was after market and installed by a NON apple repair??? IF any iPhone has been opened by a NON certified apple repair, apple, or their certified repair places will NOT repair it. SquareTrade should know this!!

When we first bought the microwave, it never really worked right. The lights used to dim and it would take a while to heat up the food. Then one day, it just popped. SquareTrade told me what I could do is I could bring it to the post office and send it out. It was a pretty big unit and with the pandemic, I didn't really have a chance to take it to the post office. I waited for about three months and then I called back. I got a gentleman and he was very helpful. He told me I didn't have to mail it in. He said that I'm covered and they're gonna reimburse me for it and that's what they did. They reimbursed 95% of what I paid. I've told people in my family to get SquareTrade because it's worth it.

Everything as far as using the SquareTrade plan worked out great. The only issue I had was when I received my laptop, I received someone else's as well. But that was more of a FedEx issue and I sent it back to FedEx. Having SquareTrade is great. We've used it twice for this laptop and it's been quick and easy to resolve the issues.

Bought RCA 40" TV from WalMart. Bought Square Trade warranty good for 3 years, used a handful of times in my bedroom maybe 10 uses at most. Turn it on 3 weeks ago, screen develops a vertical line on the screen then the next time I turned it on a horizontal line appears, two now in both directions, I was declined repair service, was told it was damaged by an internal crack, I asked how, I never use this TV and never moved from my TV stand since purchased. They would not answer my inquiry on why it was damaged or how since it has hardly been used in 1 year.

The zoom mechanism on the camera became faulty and they fixed the camera. I sent it back and they provided me with payment for sending it back. It took three and a half weeks to fix it. I was just concerned that I wasn't hearing from anybody about the status of the claim. It was difficult getting information. They said a couple of times that somebody would let me know the status and that never really happened. It kind of annoyed me. They just repaired it and sent it back to me. I'd tell others SquareTrade is a pretty good deal, but don't expect to hear about the status during the claim period.

I thought the TV was gonna be under warranty where I would get a replacement TV. Instead, I had to go out and get two different things. I paid $200 and SquareTrade only gave me 168 bucks so I was not happy with that. It was probably my fault 'cause I didn't read the contract that was part of it. Other than that, I'm satisfied. They were helpful.

I had purchased a laptop and the cost to me was $700 or so. I wanted to protect it in case something happened and something did happen. The glass on it broke and I was so glad I had coverage. SquareTrade made it so easy to send the laptop in. They couldn't fix it. They sent me my hard drive back and a check for the amount I paid for it. I bought another one and that was why I got an extended warranty on the last one I bought. A couple days before the extended warranty was to expire on the new one, the screws started falling out of the laptop. I was having trouble closing and opening the lid. I contacted SquareTrade and they said to send it in. I sent it in, they fixed it and sent it back. It was less than a week. Compared to the price of the electronic, the cost of the extended warranty wasn't that much. I could’ve spent much more money and just lost the $700 I paid on the first one so I'm very happy.

It was really smooth when I submitted a claim with SquareTrade for my Panasonic Microwave Oven.

Printer quit completely, even though it had been working a week earlier. SquareTrade refunded without any problems. I only had to provide my originally receipt and the necessary explanation. I was very pleased with the entire process. I would recommend SquareTrade.

I have two computers insured by Square Trade. I've sent one or the other in 5 times. The experiences have been excellent. It is easy to get approval, print off the mailing labels, and ship. The turn around is great, fast. Communication is timely and thorough. I whole-heartedly recommend Square Trade! (One time the computer could not be repaired; they refunded my money and shipped back the hard drive!!

SquareTrade is highly recommend. I purchased an extended warranty on my kids’ electric little motorcycle because I have four boys and I know that they're a little rough on things. The warranty was well worth it. One of the boys crashed and the electronic portion of the gear thing broke. I was having some issues filing the claim because I was using my phone and not my computer. Plus I had never done SquareTrade prior to that one so it was a little bit more difficult. I needed to talk to someone and everyone was super helpful. They said to contact the manufacturer and the manufacturer sent me the parts. I also used SquareTrade on my son's iPad and it was super simple. I sent it in and it was a week later it was back in my possession, fixed. I like how all my receipts automatically register and go with the account. It already has all my information. I liked how they showed me all my different things that I have a warranty with SquareTrade on.

I bought the SquareTrade protection plan from Walmart, and they said I got a three-year warranty on the things. I got them for my grandkids and I was thinking, "Okay, well, I'll just get the warranty. It's for three years." If anything happens, things would be covered. I did a claim for Air Hogs. It was not easy just trying to get onto the site to even do it could be improved. I had to call and try to get somebody to put it on there to cover it. Even though they showed I had the insurance, it didn't have anything I can warrant to be able to claim it because it didn't come under that category. I had to call twice because I had two of them, but they wouldn't do both of them at the same time. I had four of them. Two have been working fine. The other two can't charge them or make them work or do anything with them. I had to try to put in a claim two different times to get those two.

Dealing with SquareTrade, they take care of me if they can't fix the phone or if it not in stock. They have refunded me my money before from an issue.

My coffeemaker broke. Even though there was water in the back of it, water stops pouring out. On Walmart Protection Plan, I said that the coffeemaker was not pouring out water. They didn't have me return it because of the shipping, which I found to be so much easier than past protection plans, and then they refunded me my check. It was done within two weeks. This protection plan is totally worth it. I'm going to insure all my products through SquareTrade because whatever money I have to invest in it the first time, I want to make sure that it's a good product and that if it breaks, I know that I'll get my money back for it.

Both outside lights quit working and SquareTrade gave me a certain amount. It was a great service. I got gift cards from Walmart so I can repurchase more but I’ll wait until after an occasion.

Your company refuses to honor my claim because the warranty expired one month ago. It’s the same issue I called about during the pandemic when they refused to send anyone out for repairs. So now bc I’m one month expired and that very same issue I reported on, nobody will address. They should extend the warranty during the pandemic especially since it just expired. It’s the same issue I had during the pandemic that they wouldn’t send anyone out for.

I had a mixer that I had the warranty on. I filed a claim for it and I was able to get the money back and got a new one. It was a fantastic experience and it was a very simple process. Everything was closed in less than five days.

They could not fix my television but have assured me that I'll have a check soon to replace my television. With Covid 19 restrictions it did take a little longer than I'd like but I'm still satisfied nonetheless.

My Fitbit went bad and in this case, the extended warranty was very valuable. It was good dealing with the customer service at SquareTrade and the experience was easy.

It was easy to get authorization from SquareTrade. I went and had a phone repaired. But I'm not a technical person, so I had a hard time getting the paper receipt and getting it electronically to the company. But after I got it there, they paid well. I'm satisfied.

On February 27, 2021 I contacted Square Trade about repair of my insured Dell Inspiron laptop. I was give a claim ID and told I could have it repaired locally at Best Buy Geek Squad which I did. It's April 30, 2021, and I still have not been reimbursed. I have called and emailed multiple times. Each time I call, the representative has all the correct information, including my receipts and assured me that a check will be issued within 7-10 business days. Then I get a follow-up email telling me that I need to get my iPhone repaired and submit a claim. My most recent call was today. The rep had all the correct information. Within an hour or so I get the iPhone repair email again. This feels like a scam.

The SquareTrade warranty for my household electronics, microwave and vacuum was a big help. It’s very important because nowadays, you'll never know. Things happen. Dealing with the customer service team was excellent and the process was smooth. SquareTrade is very convenient and even though they’re not technology efficient, it's very good to use it.

SquareTrade was good. Everybody at the customer service was nice.

Allstate has a quick response time and they're fair for the money. They also follow through with the promises made when I bought the protection plan. When we put the claim in, they were also very helpful.

I bought Allstate Protection Plans for my LG OLED 65" TV C7P about three years ago. It was a four year extended warranty protection plan. I called today to file a claim for green patches start to develop on my LG OLED TV, I was told to send pictures of the issue which I did. I send the pictures showing green patches all over the screen with yellow background. However, I got a rejection email from them simply asking me to contact LG. They even suggest it is a misuse of my TV for which I seldom watch the TV for over 3 hours a day for the last 3 years. Please stay away from Allstate protection plans. I thought this should be a smooth process of filing a claim, and in fact I was rejected bluntly and irresponsibly. If I know this is what I paid for to get an extra peace of mind with $299 at the time of purchase, I would not purchase it. They don't really honor their obligation to written contract. Stay away!

Using the SquareTrade warranty I bought when I purchased my daughter's laptop was easy. The warranty told me what to do. I called and they gave me to a technician. But then my daughter wasn't here, so I had to call back. When I called back, all the notes were in there from the first call. I put my daughter on and they fixed what the problem with the laptop was. SquareTrade works. They did an amazing job.

My claim for a projector lightbulb was the first claim I have done in the 20 warranties I have bought from SquareTrade. Everything went okay.

I called in my computer and they got it working again for me. I'm glad I had it. The customer service team was terrific.

My recent claim with SquareTrade was for a Kobalt 80-Volt, 5 Amp hour battery. They were supposedly sending me a check. The process wasn't easy, but it wasn’t too difficult. Their website also needs redesigning. It's pretty difficult and it’s not intuitive.

We had a Vizio TV and the motherboard went out on it. I talked to someone at SquareTrade and he went through all the troubleshooting process with me. Then he said, “We can't do this now. It has to be sent in.” We sent it in and they repaired it and had it back to us. The whole process was two and a half weeks. We figured it to be a month or two process so it was exceptional. This is the first time we've ever used SquareTrade and everything's gone perfect. My only problem throughout the whole thing was they gave me a number after I did the online submission. I still had to go through the whole thing again whenever I talked to them on the phone like I hadn't submitted it.

I probably need about 2000 characters to describe how rotten this whole experience was. I wasted 2 hours of my time. The program for warranty was terrible, I was informed of a full refund by check almost a month ago and I still haven't received it.

My claim with SquareTrade went great. It was a lot smoother than I expected. I just went back to my Amazon receipts to look and see when I purchased it. Because I remembered buying a warranty, I just didn't remember when I bought it. It was still inside that period of time. I just hit the submit a claim button and explained what happened. I was emailed a shipping notice and told what to do. There was only one confusing part, though. The shipping said to remove the battery if it's removable. Then another part of the process said that if it's under a certain amperage rating, to leave it with the computer. So I just left it with the computer.

It’s easy with SquareTrade and you can get your electronics repaired or returned.

We have the SquareTrade warranty for the pool robot, Aquabot. My email said that they could not repair it and they would be refunding my money that we paid for it. So if I can get my money back, that'd be great. The last person I talked to was able to get everything done for me in terms of shipping my Aquabot back. He got me a shipping label and told me what to do. So it all worked out fine. That was the good part. The first two experiences I had were not good. When they would send me a link to file the claim, the link would not work. It never worked, never has worked and I told them that. The first guy said, “Let me talk to IT and see if we can resolve it.” Got back to me within 10 minutes, said it's resolved, “We're gonna send you a new link.” Sent a new link, but it would not open.

Everything went well with my experience with SquareTrade. My phone stopped working properly. So I had it replaced. The phone is working fine. They were able to walk me through getting it to operational status.

I put in a claim with SquareTrade because the A button of my Xbox controller stopped working and the right analog stick started drifting. The experience was good, fast and easy. I did it all through the internet. I felt really comfortable about the process. They sent a check through the mail.

I bought some jewelry with the protection plan and it went pretty well. I went back and bought the same jewelry again and I bought another plan as well. SquareTrade really works. It's not a gimmick.

SquareTrade was less than I expected because they never send a repairman to the house. My television was acting up. The guy just told me on the phone, “I'm not gonna send anybody but I'll tell you can do this, unplug the TV.” But I'm worried about it happening again and then the warranty's out. He told me how to resolve it instead of coming out and doing it himself. It was all right, but I thought it was different. I thought you call up, you have any trouble with your TV and then they send someone over.

The TV was repaired 3 separate times. It got to the point where they wouldn't cover it under the warranty and replaced it. SquareTrade paid me the check for the fees.

Besides the fact it took forever and a day to get my shipping label and the claim to be accepted it’s a good deal for the money. Usually I say forget the insurance but I accidentally dropped the iPod and my 10 year old had kept it safe for along time so this came in handy. Communication kind of lacks - hence the shipping, claim acceptance, the fact it’s on day 5 of the fixing time and I haven’t gotten word on it. But I’d recommend.

Great, representative was courteous and knowledgeable. The process was easy and I will purchase the warranty again as you will find on my account. I hope not to use the warranty but I now know that Square Trade will take care of any issues.

“Green Blob” appeared in middle of TV screen. Blob grew bigger over time. Warranty Company called it image burn-in and denied coverage. However:

Out of nowhere, the TV just didn't want to turn on. I was speaking to some guy on the phone and he was like, "Try to do this or turn off to reset it," but it wouldn't turn on. I got a resolution in probably less than a week and by the second week, SquareTrade had already sent me the check. I could have not gotten anything out of it, but I at least got something.

The TV that I bought barely a year ago messed up. It started acting crazy and cutting on and off and wouldn't work. ​I really liked how easy it was to file the claim. I went to where I had purchased the warranty and it said "file a claim", and I did all that. Then somebody called me. They wanted me to send pictures and a short video of what the TV was doing. I did that and a day or two later, I was told that I was getting a reimbursement for the TV and then I got the check.

SquareTrade helped replace a washer that was only two and a half years old. At first, it was annoying because they said they couldn't find my warranty so I had to go back and do a bunch of legwork. Luckily, I still have the emails. Once I was able to give them the information and figure out why they couldn't find it, it was pretty quick and easy although I would have liked to have known. They made me do a lot of legwork in terms of recording the noise with clothes and without clothes so they could diagnose it from afar. Then they said it couldn't be fixed and they were sending me $900. The communication was good from that point forward and I got the check quickly so I was appreciative of that. I'll probably use SquareTrade again when I purchase a new washer and dryer.

They tried to fix the TV but they didn’t fix well. It cost too much and they just reimbursed me. The process was fast and the rep was helpful.

A technician from Sun Appliances arrived to repair an LED fixture on my Samsung refrigerator. He was polite, knowledgeable, and efficient. I could not be more content with his ability to quickly resolve my problem. Thank you.

If something happens to my cell phone, SquareTrade can replace it or fix it. They are an excellent choice not just for phones but also for other items that you need covered. The service is excellent.

I filed a claim for my mom's phone that fell in the water. When she got the new phone, something was wrong with the charging port. I called SquareTrade originally and they told me that I would have to contact the network provider. I did everything that the network provider wanted me to like taking the battery out and charging it. After I was on the phone for 47 minutes, they told me that I had to call SquareTrade and ask for a supervisor. Whenever I called back, I did not ask for a supervisor. A gentleman helped me immediately. But I was not happy that we just got the phones and there was an issue. I don't like having to stay on the phone a long time and trying to tell somebody it's the charging port. The phone had to be sent back in and SquareTrade sent a different phone. However, it's harder for my mom to operate it because she was used to the other phone and not the ZTE phone. They told me they sent that one because they were out of the Doro 750s.

I purchased my phone from Costco and the salesman made a good case for SquareTrade and made it seem like a better option than taking the classic AppleCare. It was very enticing so I decided to go with it. The frame of my iPhone bent a little bit which caused the back glass of it to crack a little bit. I was worried that water might get into it so I filed a claim in early January. The process was seamless. I had a few options which were 1) get it fixed here and have the check sent minus the deductible, 2) send the iPhone to SquareTrade to be repaired and 3) get a replacement phone which is a refurbished phone. I opted for the third one because I couldn't stay without my phone for so long.