Allstate Protection Plans Reviews

My Great Grandson dropped his tablet and cracked the screen. I purchased the insurance in case something like this happened. I found the process of getting the insurance and filing a claim was easy and on filing the claim, the emails keeping me informed of the status and getting a replacement were very helpful.

They don't care. I called when our TV went out not even a month after purchase. I was directed by the warranty that I purchased to call Walmart then they told me to call the manufacturer. I submitted my claim and was told to wait 3-5 days for a response. It's been 10 days as of today and no response no resolution nothing but a runaround!!!! Stand behind your products or don't sell them!!!

This was 1st experience working with insurance company. I thought surely it would go nowhere. Very much surprised at the short time it took to resolve issue. We had a new TV within a week. The TV is current model and 5 years newer. Easier to assemble as well. Not reconditioned and in a factory sealed box.

Gave them all the information they asked for! I uploaded photos from my iPhone. Their portal will not accept a. Gave them all the information they asked for! I uploaded photos from my iPhone. Their portal will not accept an iPhone photo video clip. They did everything they could to deny my claim. There was no justification. They made it so difficult that my time involved was more than the product price. Always felt on I was having to validate myself to them, about the damage and how it occurred.

I purchased a Hart battery mower online from Walmart. I received it. May of 2022. Used it three or four times. Went to try it recently, and the battery was not working for whatever reason. So I had the protection plan and I called. The people I spoke with were extremely extremely helpful. No complaints. I'm going to end up getting a new ** Hart mower. With the maintenance.

Gateway laptop MODEL#. GWNC21524. I'm kicking myself in the butt for even getting this computer. °°°°I have issues staying with the computer staying connected to my home's wifi. I'll have my laptop on and walk away to grab a snack or a drink. I'll come back to computer being on sleep mode and when woke up won't connect to internet until I restart.

My LG TV screen went blank, tech was scheduled but failed to come out due to Covid, quickly rescheduled, tech came out and determined TV not repairable. SquareTrade immediately decided to settle claim in full price return minus S&H and taxes. I was very please all the way through this ordeal and so glad Costco offered it and I got to know first hand how great they are. You are in Good Hands with Allstate and I highly recommend them for protecting your purchases and for insurance.

I purchased this plan because my son is on the spectrum and tends to be rough with electronic items. I purchased a 2 year plan but just found out it termed after one repair. As with most plans there is a catch- if the repairs cost more than the purchase price of the plan they will not cover the damage. So basically they may cover your item once but if anything happens after that it will not be covered again. Just be careful with purchasing this plan especially if your child is similar to mine.

Very easy filling of claim online. After mailing the camera with the provided mailing label, I received regular updates. The camera was repaired and returned within two weeks of submitting the claim. The regular updates were welcomed, along with the updates on the shipping of the camera. The camera appears to be working well, as when it was new. Still doing some testing of all the settings.

The machine would not heat the brewing water hot enough to make a proper cup of coffee and then the warmer burner would only maintain that temperature of 160-165 degrees. The national Coffee Association states the water should be 195-205 degrees for proper brewing of the ground coffee beans. Gevi told us that 165 degrees was in the normal range and then stopped emailing me, That is when I contacted the extended warranty company I had purchased and they immediately took control and issued our purchase price back.

This warranty service is through AllState. I was very leery of even getting it, but because it was a major purchase--my big screen TV-- I decided to do so. I am so glad I did! I have a 4 year extended warranty on my 50" Samsung TV and it developed major technical problems my 3rd year in. I contacted AllState, who immediately put me in touch with Samsung and now all is well with my TV. Allstate's online reporting service was easy to follow, gave me the information I needed and quickly took care of me. I highly recommend this product and will be purchasing these extended warranties from now on!

It was very easy to file a claim and within 10 minutes claim was approved. No arguments or questions. Mailing label was even provided free of charge. Easiest and fastest time filing the claim and having it resolved ever. I was very happy and satisfied with the whole process and the end result of this claim. The cost of coverage to begin with was very reasonable also. Thank you.

I had a control board on my washing machine that I had insured with Allstate and the control board had went out. I Had no problem with getting a refund for the control board. The only problem I had was of all the questions I had to answer. But afterwards it was taken care of and received my refund in about a week.

Everything was great. I had dropped my phone and broke the screen. Went to the store and gave them the claim number and he ordered the glass, it came in a few day later. I Dropped my phone off and it was fixed within an hour. Will definitely recommend Square Trade and definitely use Square trade again.

I had an iPhone 11 that was cracked and had to be replaced. I went to Best Buy and purchased a replacement which would come from Apple once they received the broken phone. I sent my receipt to Allstate for reimbursement. My claim was handled promptly and I received payment within 5 business days.

Very fast service. Mailed to them and back in 4 days. Came back as good as new. Works great. Everything was still there. They did what was expected of them and more. The lady in customer service was great. She helped me everywhere she could.

I am so glad I bought the extended Allstate Protection Plan through B&H when I purchased my $1000 Wide Angle Video Camera Lens Adapter for my Sony FX9. I only had the adapter for a year, and some internal components became loose which caused the expensive glass to move around. I contacted the manufacturer and they wanted me to send it in for repair- $, I decided to take advantage of the Allstate Protection Plan and the process was quick and efficient. They reviewed my claim and sent me a check for a brand new one in under a week and half+.

I got great service when called to file a claim. First time repair person didn’t show up. Second time appointment was on Tuesday and they showed up on Friday before appointment. The repair guy was nice and good. Also. When I spoke to the scheduler they had no idea what was going on and they didn’t know parts had been delivered.

I had a machine leak on the upper floor of my house down to the lower level. I was understandably stressed. I made the call to Allstate and the staff were very empathetic about the situation. Within the same day that I talked with Allstate, they had a claim approved. They explained the process of having my machine repaired. They also set up the appointment with the repairperson as soon as possible.

Thank you for getting to my claim so fast. I didn't have a tv for a couple of days but that's ok and would recommend you guys to anybody. And you guys was very fast at getting my new tv to me so I wouldn't miss my Monday night foot ball. Keep up the great work Allstate.

I had a wonderful experience in filing a claim for my coffee maker. I had trouble filling a claim online, so I called the number on my receipt and was able to get the help I needed. The girl walked me through the whole process. She was very kind and very helpful. I appreciate all her help. I received my payment for the coffee maker within twenty four hours. I'm glad I purchased the service plan. I will do it again in the future. It was well worth it!! I'm very pleased you have such an easy claim process. Thank you.

I presented my issue to Square Trade and after sending them the information they needed I was approved for a Replacement TV. It was easy to navigate and I’m very pleased! If and when I purchase another product that is insured thru Square Trafe I will definitely purchase the insurance. Square Trade has been a pleasure to work with!!

My airplane landing gear snapped on a normal landing and caused other damage. I called in a claim and they asked me to ship it to them. They reviewed it and denied the claim. Then they damaged it beyond repair shipping it back to me. I would have been better off with no protection plan since I now have a plane that can't be repaired. Don't waste your money on this dishonest company.

We were very happy with our contact to the warranty department. They fixed us right up. Abraham was awesome. He apologized to us even though it was not his fault. Explained everything very well so it all went smoothly. We received the new TV the next week, so down time was minimal. He had us do some specialized testing to make sure that the TV was definitely not working.

I bought the protection plan and within hours of buying it I had an accident. The protection plan was not honored due to timing. I have 2 plans. 1 was accidental the other was a warranty. Neither plan was any good for me. This is why I don't buy life insurance because I have that kind of fate.

I am EXHAUSTED with you guys, my phone wasn't working, they sent me another phone which is not compatible to my carrier (possibly a locked phone not unlocked). I sent back the first phone and now I have the phone that doesn't work with my carrier, I spoke to someone name FAE. The conversation got disconnected and now I can't get to do anything more on the site concerning this phone. There is a black screen and it won't allow me to do anything else. What do I do now?. HORRIBLE, HORRIBLE, HORRIBLE SERVICE AND EXPERIENCE.

I purchased a Tv about two years ago and just recently I had a issue with my Tv. It went completely black and had a white burn in the corner but luckily I was able to get in contact with Allstate Protection to help with my issue and I was very happy with my results and how fast everything went. Thank you again for the amazing customer service and amazing service.

I called Allstate on 9/18/23 to open a claim to have our dishwasher repaired under the extended warranty we purchased. I was told they would order parts and a repair person would repair the dishwasher on 9/22/23. I then received an email that they were not going to order parts and the Friday technician visit was for diagnosis only. The tech did come on 9/22 and did diagnose the problem (which was the same as I told them on the original call). I called on 9/25 to find out when the tech would come back to repair the dishwasher and got the complete runaround from the customer service people I spoke with on the phone. I was told since he didn't do the repair that I would have to wait 2 days for an update. No parts were ordered. The upshot is I still do not have a working dishwasher or any idea when anyone is going to fix it. This is the worst customer service AND WORST TECH I have ever dealt with. I would NEVER recommend Allstate to anyone.

I made a claim on my Sectional that covered accidents. They decided that a refund would be the best way to take care of it. I got a email stating I was going to be refunded directly in full and that I needed to sign an affidavit. So I did. Once they received that they sent another email saying I was going to be refunded in the form of a gift card. Never once was I told that was the form of “direct payment” other than the couch that the store no longer even had. I do not shop there. They refused to change it, then offered to refund me the price of my Protection plans, I got the check and it was half of what I paid. When you are refunding someone it should be in the form how they paid! It also took them so long to respond and a few of the people I spoke with had very bad attitudes.

I purchased a plan from Allstate Protection for a PlayStation 5 remote control. I recently filed a claim because the joystick stopped working all of a sudden. The process was very easy. I had to go on their website and work it through there. I got a digital refund. Having the extended warranty is very valuable. It's worth it.

I ended up buying two generators. They are the same exact generators, but two plans. I'm really glad I did that because one generator was a lemon from the start. So initially, we had a repair within a very short amount of time of owning it, and Allstate did a great job of reimbursing us for that. But then, it was broken. I called Allstate and said, "I'm not gonna do a repair on this again. I just want my money back." So it couldn't have been easier. I got my $250 back for my generator, so the plan was very valuable.

The screen of my son's Samsung cellphone was broken in different places and it wasn't responsive. I filed a claim online and I received a message with the shipping label. I couldn't get the shipping label to populate right away. I sent an email. They replied back. I got it to work. It was super easy. I mailed it off and then it was sent back relatively quickly. They replaced the phone quickly. And with my plan, I didn't have to pay a deductible. It was just an even swap. So that was very nice.

Customer service was terrible. I don't have time to be doing your job. You need to send a service tech out better yet just give me another refrigerator. I paid good hard-earned work money to pay for this refrigerator and I'm paying for the warranty as well and you people are not satisfying me. I've already asked to send a service tech and I'm told I need to take pictures. I need to take the sound effect it's making. That's a bunch of crap!!! I am very very disappointed with Nebraska Furniture Mart and I plan to sit down and write a letter to the Big wigs. Okay I'm going to get that to the bottom of this. I am not getting paid to do your job. This is your job to come out here and see what is wrong with my refrigerator!!!

After using Allstate once, it expires. So I paid for a two-year warranty, and then changed the phone out for another one because it cracked. Then they said I had to buy a new warranty. The process of exchanging the phone was easy. But as far as, paying for a two-year warranty and then only using it once, it doesn't seem right.

First I want to say the customer service agents I spoke to were not the problem! I would give them 5/5. Each one was always respectful and friendly, they did everything they could to help me!! The problem I have is with the fact that I mailed my phone to your company on August 25th, and still have not received an email, old phone, or new phone. I waited weeks for an update explaining why I hadn't received a replacement phone.

I have a lot of things that I have insurance with Allstate and I have liked them. Whenever I buy a product, insurance is usually offered and I get them. My kids sometimes break tablets and I have to send them to them and Allstate will fix them and send them back quickly. I used the warranty for the iPad. The claim process was pretty easy. It just asks for your serial number and what the problem is. Once you answer a few questions, they send you the shipping label and you just print that and send the item to Allstate. I did everything online. The information that I have to fill out on the internet is the only thing that I need. It's not even five minutes to do everything. Having the warranty is nice and has saved my pocket. I had a really good experience.

The process of warranty was fast, after filing a claim online then through the phone. Problem I encountered was I hadn't received a tracking # before delivery. The product was delivered and left in rain with no notice. The box was soaked and sat outside from Saturday until noticed box on Monday am, as was left at entrance I don't use frequently. No signature was given as required in email.

Allstate lived up to the high standards of excellence and demonstrated their unwavering commitment to customer satisfaction by handling my claim with professionalism, care, and a sense of urgency. Allstate's top priority was to ensure my needs were met and my concerns were addressed promptly and efficiently. Allstate took charge of every aspect of my claim. They arranged the skilled and experienced technicians as well as parts to be on-site. Allstate demonstrated the assistance I needed in a timely manner.

The claim process was easy to use and simple. The only improvement I can suggest is in the receipt submission process. I remember submitting my receipt as a compatible JPEG image. However, I received an email asking for the same receipt a second time even though it was already previously submitted.

Allstate did a great job providing the coverage we needed for replacing the malfunctioning product! It was easy to file a claim and get reimbursement necessary. I would purchase this plan again. We purchase Allstate plans for protection on many of our electronics. We have never had a bad experience with an Allstate protection plan.

Quick and easy. Opened claim, mailed it in, got it back all within 10 days. Extremely happy with the ease in getting help. My warranty was up in Nov and this being Sept I was a bit concerned. It was never an issue and I was treated really well and staff was very pleasant.

The good news at the end was that they replaced my TV with an equal or higher quality TV. The process was a bit painful. Every time I spoke to an agent we went through a similar process and they said that should work. After about 5 or six calls to Allstate and the same number to LG going through many of the same steps one of the LG advisors logged on to my TV and reviewed info and said I had defective readings and the TV needed to be replaced. Way too many hours on the phone to reach that conclusion.

Overall the experience was good. It took way longer than I expected and every time I called in, the questioning was duplicated over and over and over again. Was painful every time I called. Would be much better if call center was US based as language barrier made it even more difficult.

The claim process for my lawnmower ran smoothly. I was able to get everything done accordingly and at a reasonable time. I spoke to a person, and what impressed me the most was how she didn't make it difficult. She made it convenient and easy, and she was easy to deal with. Having an extended warranty is valuable enough where it almost makes it mandatory.

The claims process for the game controller was straightforward. It was online and took less than 15 minutes. Allstate sent a check for the price that they came up with for the controller. It was a little bit less but it worked. It was easy.

I did the first claim online. I had some stains on the couch, and when I filed the claim, the process walked me through. Allstate sent me a cleaning kit. I tried to do the second claim online as well because the kit didn't do anything. They gave me a number to call because they said that I couldn't continue online due to the first one not working. I called and they said they are gonna arrange someone to come and clean it for us. I don't understand why I couldn't do it online for the second time. I think that is a deliberately step to discourage people to continue their claim.

The whole process from start to finish was simple. The representatives were kind, professional, knowledgeable, showed a sense of urgency and concern for my situation. Only thing is, I just happen to notice that upon purchasing a new warranty with the replacement item, the cost of the new warranty seems to increase with the purchase of a replacement item of the same make, style and model.

I ordered one or two protection plans in the past from Allstate and any time I ever needed them, it's been fairly painless. I replaced a Bluetooth headset and I thought that was so handy because it's like a $40 headset. Then, I got it for my cell phone and it sure did pay off. I had damage to the cell phone and I called up. I spoke with somebody because one of the problems I was having with the phone was that it seemed like the battery might be going bad. Initially, the system wanted me to send it in, but I got to a screen where I was like, "Well, you know, if the battery might be bad, maybe don't send it in and call this number." I did and I don't remember waiting on hold for very long. It was a one or two-phone-call process and then they sent me a check. I would recommend it to anybody. It's a fairly inexpensive way to insure the item.

Tablet original repair was shattered screen. When I received it there was a fine line scratch on the back which was not there when I sent it in for repair. I contacted Square Trade, advised of the situation. I was given to send it back and that I would be contacted once they received it. I was contacted via email. I received a new ✨️ tablet. I am very satisfied of the outcome. Thank you.

The phone fell out of my pocket, hit on the edge and cracked the screen. Allstate gave me an address for a repair shop that doesn't exist. When I went to another one to do the repairs, they told me that they don't do repairs for this insurance claim and that I would have to pay for it and try to settle up with the insurance company. It was a chore. I got ahold of the phone company and talked to them. I also got ahold of Allstate, I talked to the service reps, and they got it straightened out. It was all done through the mail. They sent me a new phone, I took it to the phone company, and they set it up for me. It took me a week to get it cleared up. It was the worst claims process I've experienced.

The process of replacing my Fitbit Charge 5 was easy and straightforward. I have owned a number of Fitbits and none have stopped working within a year of purchase. I had forgotten about the protection plan and am glad that I remembered before just throwing it away and writing off the purchase.

I had a claim for the TV. The remote control wasn't working. I tried doing the claim online, but it said that I needed to call. So I did. I told them what was wrong and they tried to troubleshoot. Then they recommended that I get a new remote or buy it myself. Allstate covered it. They just explained to me that it was gonna have to be deducted if something ever goes wrong with my TV, that it's probably not gonna cover everything. Whatever I paid for it, they were gonna reduce the amount of the remote control cost. I didn't know that they wouldn't replace my TV. They would only replace the amount that I paid, not even the value. So if I got it for sale for 500, then they would only give me a credit of 500. I thought they would replace the TV itself. So that was not fully transparent.

They compensate me with two items and it was a good experience with them. The cost, comparing with the compensation, is pretty good. I had a claim and at the beginning, their response was very slow on the phone. I had to clarify things and get ahold of a representative over the phone. It was difficult. But after I put the claim on track, it was a quick response.

Advertisements claimed at the time of purchase, and still claim today, that Allstate will repair, replace, or reimburse full replacement. Actual fine print says only reimburses purchase price, and many appliances, etc., cannot be replaced at original purchase price. Allstate refuses to cover the difference for actual replacement, and continues to advertise that they will.

Very pleased with the process. Our claim was handled fast and efficient with no hassle. Allstate's claim process should be the model for all companies. We submitted all necessary photos and written explanation and the claim was handled very fast, within a couple days. It's good to see a company that believes in Customer Service.

Only received part of the money paid. Allstate said they couldn't locate a new machine. Same time I received the email stating this I was looking at the exact same machine online. Ordered it when the claim was finished.

Representative was quick to understand the problem and promptly replied with a remedy to send me another phone. I received my phone in just a couple days and everything works fine now. I am glad to say that I am a happy customer. This is well worth the small monthly fee which provides another phone with no hassles.

I always question if I need an extended warranty when I purchase items now. Since I am so careful with my purchases I often own things for many years. But when I purchased my air conditioner I decided to add the warranty and I am so happy I did. Just after my air conditioner warranty ran out a month later mine just started beeping constantly. I had not been moved. It was still summer and it malfunctioned. This company was fast. Easy and prompt with my payment. I highly recommend them. It’s peace of mind and no hassle.

Bought a boombox and cellphone from Amazon and the Allstate policy for both. They both failed or were damaged while covered. Filed a claim for each and received payment, no fuss no muss. Money well spent. Not paid to leave this review. Just a satisfied customer.

Purchased a $169.99 portable AC unit plus the 4-yr Allstate EPP from Menard's in June 2022. Unit worked beautifully until Sept 4 (Labor Day 2023), when it up and died. Mfr would not deal with it because beyond its 1-yr warranty. I called Allstate and submitted the claim the same day. The next day, since no one around here repairs portable AC units, Allstate agreed to reimburse me the full $169.99. I got the check by the end of the week.

Super fast. Super easy. Next time I make a big purchase at Walmart I would definitely buy a protection plan. Easy submit application. Got approved right away. Didn’t have to pay for shipping to and from. Kept me updated with status. Super happy. I was happy at time of the delivery on the very first try because I need the item for school work.

It took 3 days and 3 different associates (one I dealt with twice) before I could get my claim completed correctly. I was put on hold numerous times. I was issued a card for the wrong amount which was 100.00 dollars less than it was supposed to be. Then I was issued a card for the wrong amount again which was way more than it was supposed to be. Finally it was straightened out and I received the correct amount. Never again will I take out this insurance from this company and will advise anyone that ask me not to.

I am unimpressed with SquareTrade. They are slow to provide updates and slow to replace/repair my item. What was supposed to be 2-5 days is on day 15 and I have to chase them down for updates, only to hear “You should have heard from someone by now…”. I asked for them to expedite about a week ago, only for them to tell me via chat that the estimated completion time was two days ago… Thanks for nothing. I used my laptop for work, I lost more than the cost of a new, better system. Never again.

Very difficult to gather all information the person wanted. And after getting that, they wanted another instead of telling me the first time. Would get back to me after ALL the information was given. NEVER heard back. Had to call again and again. Terrible experience. It took longer than fixing it. Seemed to me that the people were not supposed to be helpful, courteous etc. Serviceman was great though...

Samsung television Product image. Product Information. Knowledgeable staff, respectful staff, easy to use. Fast response, easy to navigate the website and to get fast response. Easy to setup the appointment. Professional, staff listen and explain the problem and for me to be able to understand. I do recommend to purchase the extended warranty and I would recommend to anyone from my family and friends. Trusted and reliable.

The Allstate Protection Plan claims processes was quick and easy. Their filing process was very simple to follow and understand. They resolved my issue within the first 48 hours of filing my claim. Their team made the whole experience a breeze. I will definitely be recommending their coverage to friends and family.

I filed a claim for an item that the original manufacturer would not warranty only 6 months after purchasing it, so I filed a claim because I had bought a 4 year protection plan for only 12.00$ and the response time was very fast, I'm talking like minutes. They sent me my money back via virtual Mastercard and I also received that within minutes of filing my claim.

My MacBook Pro screen got cracked right next to where the connecting cord is risking the ability for the display to stop working altogether if not repaired. I have a physical disability and live where FedEx won't service. To be able to find a resolution that was able to work with my unusual situation was remarkable and I was helped every step of the way. I honestly can't recommend them more, it's so rare that people accommodate people in my type of situation so it was really amazing.

My electronic item got damaged by a glass of water tip over on it. The claim process was easy with no hassle as they claim and very satisfied with process. I always purchase these contracts because things happen and glad to know I am covered. So glad you can buy this type of insurance on items you buy.

Never AllState recognized a claim, no buy them again:

I got Allstate for a Bluetooth car stereo. My previous Bluetooth car stereo broke. Instead of having to replace it at full price, I was able to make a claim on the previous Allstate plan I had. And they were able to reimburse me quite a bit. It also helped me to buy a new one. When I submitted a claim, I went online after looking up the details of my plan through Walmart. I just selected the product that I had labeled under my email and hit Start Claim, entered in a few details. They emailed me back a couple of days later and asked me to provide a picture of my serial number and proof that it was broken, if applicable. Once I sent those back, they approved my claim and sent me a paper check. For the stereo I just got, I got a three-year plan for five bucks. Considering how much it can cover, that’s very much worth it.

I bought an earbud off eBay and I got the protection plan. It had been less than a year and the earbud went out. I went back into my account on eBay, found the information and how to do it, and I just followed the prompt. Instead of Allstate Protection sending me a replacement, they sent me a check on what it's worth, which was fine, because I paid maybe about $5 more than what the check was for. It was a very easy and simple process.

Allstate's claims process was very difficult. It took me almost two months to finally get it resolved, but it did get resolved. I went to the store, I talked to the manager, and I talked to customer service. They gave me the Allstate coverage that I paid for. The reason it was so difficult is the item that I bought came with a one-year warranty. So, when I contacted Allstate to get some support, they said, "Okay. We'll, you know, technically, it's still under the manufacturer's warranty." Nobody could give me the manufacturer's phone number or contact information. So, I was kind of like left out to dry. The Walmart managers couldn't figure out who I was supposed to call. Allstate didn't know. So, I wasn't very happy at all. If Walmart is the one who's selling the products, they need to have better access to the right numbers to call when stuff doesn't work. I don't think Allstate did anything wrong there.

I dropped my cell phone and I went online and caught up with the Allstate plan. I told them about the incident that had happened and they were supposed to send me another phone but they didn't so they sent a reimbursement, which took about a week. I wish I had the warranty on the new phone but I didn't see an option to buy it.

I bought my baby an electric scooter. But a few days after Christmas, her scooter stopped working. Every time I would call Allstate and try to place a claim, they'd tell me to go to the store, and they'd tell me to contact the manufacturer. I finally got mad. A month ago I called and told them I wasn't gonna keep going through that because I paid for this protection and I've been getting the runaround. It took me forever to get them to respond. But they finally reimbursed me for the scooter. But it wasn't a good experience. But the last person I spoke with was great. She got everything handled within that phone call. The coverage itself was also great. It was just the hassle of getting it to work.

I had a barbecue grill and chlorine generator that went down. The grill's igniter wouldn't ignite the barbecue. The claim was done by email and they sent us an email saying "Yes, we recognize this claim. We will be sending a replacement." But a couple of days later, they said that they would just refund me my money for the purchase in lieu of sending me a new one. They refunded my money via e-card. For the chlorine generator, the same thing, they deemed it unrepairable and said they would send me a refund. They mailed me a check for that.

I filed a claim for a garden machine. The issue was on a rototiller. I bought a set of tines, which are the metal parts that dig the soil. Over time, they began to bend, and that made them not work, eventually. I did it online. It was easy. They just asked for the receipt and I submitted that and explained what had happened. They said they were gonna try and replace the item. They looked around for one or two days and decided that they couldn't find a replacement, so they told me they were gonna give me a refund.

I had to submit a claim for my microwave, and the website was very user-friendly. The process was super easy too. Allstate sent me a gift card. I could have opted for the cash, but I opted for the gift card. I have a protection plan on a couch, and the process has not been easy on that.

Thank you for helping me so quickly resolve the broken lawnmower issue. I was able to purchase another one and get back to mowing the lawn! Your personnel took their time and listened to the issue. And the receipt information was easy to upload and send to your Claim Center. The Protection Plan worked - thank you for the hassle free handling of the claim.

I thought when I took this insurance out, I would least get the money I paid for the part. I don’t even get quite half of it back. All I get is 19.99. I’ll be 4039 before tax. I don’t know if it quite worth taking Insurance out on some things because if you just don’t pay right at half it’s not quite worth it.

My son dropped his tablet and cracked the screen. I sent it in with prepaid label and it was repaired and back to us in less than 2 weeks. Very nice and easy to deal with. I would recommend to a friend to use this service for to safeguard their purchase. Well worth the money spent for peace of mind.

I went to Target and bought the Nintendo Switch. They asked, “Do you want to purchase a protection plan for two years.” The only thing that was available was Allstate. Because I knew the Switch was gonna be for my child and I knew that he breaks things, I purchased the protection for it. I recently filed a claim. That was smooth and easy.

I had a laptop and an Xbox that were repaired under Allstate Protection Plans and it's been fairly uneventful. The timeline for those was about a week, which is not too long.

My phone battery went bad and it got to where it wouldn't charge at all. It would charge for a few minutes and then it would quit. It would take three or four days for me to charge my phone completely and then after that, it never would charge completely. The claims process was great. They put another battery in it, which they had to order because they didn't have it in stock and it took about a week. The people they sent me to were really A1 people. They have knowledge of the product and they know what they're doing and what they're talking about. They treat you like you're human.

I had to replace my broken cell phone that was insured by Allstate through Square Trade, Inc. It was completely hassle free! Although my cell phone company no longer carried the Samsung Note phones, I received a new comparable Samsung S 23 Ultra Phone with a stylus within 2 days! It couldn't have been easier. Thank you Allstate! Very satisfied!☆☆☆☆☆

So far, my experience has been really good. Whatever claims I've filed have been approved. I got my issues resolved within tree days. I filed the claim online and then I had to speak to one of the reps to proceed to the next step. He sent me a shipping label and I shipped my item to their office in Texas for repair. I got it back in seven days.

Everything went through right away. They found me a place to get the screen of my device fixed. They covered all of the cost except the deductible. They're pretty good and they're one of the cheaper policies I could find.

I love the service that you all provide, it's convenient, efficient, and fast, I would and will recommend you guys to everyone, and I really can't see myself dealing with any other company, I will purchase a plan from you guys to cover anything that I buy, that you guys will cover. Respectfully: Brondhi **.

When I submitted a claim for my laptop, it was pretty easy. They were fast and nice. I just told them what happened. They gave me the package stuff and then I mailed it. And they fixed it. I got it a week after I sent it. I was glad the warranty covered pretty much what I needed.

I did a protection plan on my refrigerator because there's a lot of money upfront. Having this warranty is valuable. The fan quit working on my refrigerator so I did a claim and that was super easy. Allstate Protection Plans was helpful and informative of the next steps. Allstate was easy to navigate too.

My experience was good however, I was told my service date would be 8-31-23 from 8:00-12:00 pm. I had a doctor’s appointment scheduled in the afternoon so that was going to work well. However, I received an e-mail saying there was a change to my appointment. When I clicked on the link provided it took me to a website but it said the content was no longer available. I deleted the e-mail. The next day I got another e-mail telling me the same thing. When I clicked to review the info I got the same message as the day before.

After troubleshooting for almost 30 minutes, they agreed to replace my tv that would not turn on even though the unit was getting power. A day later they said they were not replacing the tv but mailing me a check for the original amount I paid at Costco 3 years ago. Surprisingly, I must have got a great deal then because tv prices are actually higher now. I would buy warranty again in the future, one of the better warranty experiences.

My experience with Allstate was good. The agent was very helpful and had great customer service. I would most definitely recommend my friends and family. I received my TV yesterday and it did not take long at all for it to come. The delivery driver was very helpful by helping me get the TV in the house.

I recently had to file a claim with Allstate Insurance for my defective TV, and I must say the entire process was flawless. Their specialized TV team conducted detailed research and selected a top-notch replacement model that perfectly matched my original TV. The communication was clear, the delivery process was well explained, and the commitment to an environmentally friendly disposal of the old unit truly impressed me.

I tried now over four days to get this company to help me file a claim. Don't ever buy one because I'm a disabled senior and I bought the scooter w/ insurance online and I'm being told to send them a copy of my receipt. Well I don't know how & they keep you running in circles. I was on the phone crying hysterical because they refused to help me without a copy of my receipt.

My Chromebook screen was distorted. They filling out the application to was simple to used as well. They repaired, paid for shipping and sent back within 10 days which was excellent. I was sureey received the package & I filled out the questionnaire they sent advising me within a few hours they received it & it was as fixable. That was extremely comforting know it could be repaired.

My CHI IRON began to turn itself off, then completely stopped working. I went to the Walmart website and I filed a claim. I was reimbursed what I paid for the iron the next day. The whole transaction was hassle free. I would definitely recommend Allstate Protection Plans for everything you buy when the plan is offered.

Your warranty is a joke. I called because I contacted Wayfair and they said it is a material defect but yet Allstate/SquareTrade said it is not covered on a 10 year warranty on mattress and it is only 2.5 years old. Don't waste your money on a warranty. It is only covered if it gets a stain. No breakdown coverage.

Fixed the Nintendo the first time and refund the second time. I was able to replace the console with the refund. Awesome insurance. Would have been out of 349$ if I didn't buy it. My kids are rough on toys 4 boys! Water damage and dropped it and broke screen.

We are so glad we bought the 4 year insurance protection plan for our television. We owned it for 2 years when it just went out. I called the phone # for Allstate on the plan. We exchanged information verifying serial # and purchase date. I was given a claim # when I had finished my online application. This was on Monday morning. On Friday we received a brand new Television, of our choice, delivered to our house. We were given 3 comparable brands to choose from. I was told the remaining time on the insurance plan would carry over to the new TV. Satisfied Customer.

There was a minor plan error in coverage that directed me to send the earphones in for repair and I would be reimbursed for the cost. They were $20 non-repairable earphones. After initiation of a chat with a help specialist, the problem was corrected immediately. Service was excellent and my claim was fulfilled better and faster than expected.

We got the Allstate plan for a Lenovo IdeaPad 5 and when there were some spots showing on dark backgrounds, I tried to submit a claim under Walmart. They said it was within a year and I got to contact the manufacturer. I contacted the manufacturer and tried to make a claim under them but they said it sounded like an accidental damage, which is not covered under their warranty. By the time Lenovo responded, the computer stopped working. So, I had two things come up and I had to go back to Walmart. They took it once they heard that Lenovo said it’s not under their warranty and they said they needed us to send this computer in. Then they repaired it and sent it back.

The entire process was unbelievably simple and so fast I couldn't believe it. All I had to do was answer a few easy questions and my answers were not questioned and I didn't have to wait forever on hold (due to high call volume) and the whole process was done from broken phone to a new phone in just a few days.

Allstate responded quickly once I sent my information and that they needed it with photos. I was also answering their questions in reference to the claim. They processed it and they didn't replace it but credited me. It was for a furniture and whole process took less than a week once I completed my part. I was the holdup but once I figured out how to take my pictures correctly, it was a very simple process. It was all online and I didn't have to talk to anyone by phone.

The screen detached my Fitbit. The claim process was really easy and I liked it. I sent the device in and it came back within a week.

Was very please I could submit the claim online (for an ice maker). Allstate responded promptly and I mailed in the ice maker. Allstate also informed me quickly that I would be reimbursed as the ice maker was not fixable. Will definitely buy appliance warranties in the future from Allstate.

The hinge on my flip phone came apart. I did a claim to Allstate by telephone and whoever I spoke to on the phone was very helpful. They just asked me what happened to it and I told them and they said, "Okay. We'll send you a replacement. And when you get it, it will have a mailing label. Place that on the box and return the broken one to wherever that label was addressed to." I got the replacement in two days. It was very quick.

I use my laptop for everything, and when I was carrying it, it dropped down the stairs and it cracked. I wrapped it up and sent it to Allstate. They notified me when they received it and when it was coming back. The turnaround was really fast. When they said they were gonna have it repaired, it was repaired. I had to sign for it when it came back, so it was safe and I didn't have to worry about anybody taking it. Also, I didn't think my laptop could be repaired because it was pretty broken up, but they fixed it and it looks brand new. Allstate did everything they said they were going to do, and they were friendly when they emailed or texted me. I was pleased with them. Having the extended warranty was valuable for me because they fixed my laptop at no cost. It just cost me to buy the packaging to wrap it up.

I had a claim for a split heater-cooler unit that was giving me trouble. It made so much noise, it made my dogs go crazy. They contacted me by email and asked for some additional information. I gave them all that and they reviewed it for 48 hours. They told me they were gonna give me a refund because they didn't want me to send it back in. I got the refund in less than a week. The extended warranty is 100% valuable. I'm very happy with the result.

I purchased an Allstate plan for a tablet. I had to submit a claim and it was great. All I had to do was send the tablet in and they replaced it and sent it back to me. I just had to go online and fill the information out and that was it. The customer service reps were really great.

I used my Allstate plan on an iPad that was scratched. They sent me a website and I went through it that way. They repaired the iPad in less than a week. Allstate is a good thing to get.

The face fell off of my watch and Allstate replaced it. I had to box up the watch, then I got online and put in my number where I had my claim. It was fairly easy, and getting the replacement was very quick. However, I have not used it because I needed another watch, so I went ahead and bought one. I'll use the replacement watch if or when this one tears up. I would definitely use Allstate again. I would highly recommend it if you're getting any product, and I got it on my new one as well.

Allstate was great. The person that helped me there was very helpful. I got the plan for a laptop. I'm very satisfied.

Submitting an online claim to Allstate was good. They repaired the problem quickly. It took a couple of weeks. Allstate is probably the best out there.

The charging cord chipped off inside the laptop port. I answered some questions for Allstate online and they evaluated the situation. I had to mail the device in. It got repaired and sent back to me. The warranty was valuable because I would not have foreseen that the power cord would have broken off. It's a good plan to have.

I bought a vacuum and it broke down. It was past the warranty date and I called Allstate. But they weren't able to help me. But I get extended warranties just in case something happens.

The computer fell off a bed and the screen went berserk. So, we sent it in and the issue was the connectors between the monitor and the other part. They fixed it and send it back. At the same time, we were dealing with another insurance company for a different item and the contrast was telling. Allstate was great and the other one wasn't.

My son dropped his tablet and we had to send it in for replacement. They wanted descriptions of what happened and when it happened. I sent that and they said they would follow up in three business days. I received an email where they attached a form for me to print out and mark down a description of what was wrong with the device and send that in. I also sent whatever was included with the device. They fixed it. Everything was great.

The wire popped on the lawnmower and the claims process with Allstate went smoothly. They were not able to repair it and they gave the price but not the taxes and the warranty back, which I understood.

The left side of my Bluetooth headphones stopped working. Submitting the claim went really smoothly. It took around one week since the complaint until I received a check for the amount of the headphone. Everything was great.

I have purchased these policies in the past for larger items but never had to use the warranty. This was the first time using the policy as my Primo Water cooler out of nowhere stopped dispensing cold water. After failing at figuring it out myself I turned to the warranty and BING, BAM, BOOM it was that easy. I explained what was going on, they went through the issue and got back to me in a timely manner like 24-48 hours and took care of it no problem. I had options too of either getting a check or having them issue a gift card to the retailer so I could purchase a new one which is what I did. I literally had that gift card within an hour and made my new purchase of another water dispenser and also added another Allstate policy to that one. I couldn't be happier how smoothly and efficiently this whole transaction went. KEEP YOUR RECEIPTS is all I can say!!! Awesome Allstate. Great job!

Ordered the Roomba as a present, it wasn't opened and discovered not working until AFTER the 30 day return period. So the seller & e-bay not only screwed us but referred us to the policy we paid for with you. NOW you are refusing to help us. So, we've been screwed out of a brand new vacuum cleaner and the insurance policy to protect it. $520.00 and it never worked once. Y'all can all go screw yourselves!

My vac quit working, but I had trouble filing a claim because of a pending claim. The Allstate rep helped me cancel the pending claim, filed the Bissell claim, and sent me a Walmart gift card. I was disappointed to find that the reimbursement was based on the original purchase price and did not provide replacement of the product.

After 2 years, my TV just stop working. I called Allstate and they were very professional. After explaining to them what happened, we spent some time troubleshooting the TV. The technician was very patient and easy to follow. To not waste anytime, the technician was able to get me another TV. Thank you Allstate.

Customer service was fast and excellent. My claim was taken care of with no problems. I like doing business with this company. When I called them about my TV had suddenly stopped working we went thru a series of tests to be sure it wouldn't reset and it didn't. They immediately filed for my refund, no questions asked. I highly recommend them.

ALLSTATE (SQUARE TRADE) IS AMAZING! Allstate stood behind their extended warranty and replaced my defective TV, even when Samsung refused to provide repairs and reneged on their promised warranty, breaching our contract and committing an act of theft and fraud. My whole life I purchased only Sony products, and after 50 years THOUGHT Samsung was an HONORABLE company, but what a HUGE MISTAKE THAT WAS! DO NOT EVER BUT ANYTHING FROM Samsung! (Their name should never be capitalized!).

Purchased a vacuum and the protection plan on EBAY. The vacuum did fail and I filed a claim completely online. The process was easy. The claim was settled quickly. Payment was received for the claim in less than 5 days. I am extremely pleased with the process. I would definitely recommend this warranty.

It was a very good experience with my insurance claim. I bought the massage/heat recliner 3 years ago with the 5 year insurance plan. When my husband wanted to use the heat it didn’t work. Contacted the company and they gave me the option to send a replacement chair or a check. I chose the check and received it within 5 business days. I would definitely recommend you purchase this insurance.

Could not be happier with this phone insurance. I paid one price up front for two years service and they also cross-shipped my replacement phone, which is extraordinary. Highly recommended!!! AAA+++. I wish all phone carriers offered this option.

My product stopped working and they refunded me right away. The agent was very helpful and they addressed my issue right away. I would recommend everyone to add insurance on all items purchased with Allstate insurance. I purchased a new speaker and insured it with Allstate once again. You can always depend on Allstate to replace your item if it is not working right.

It was not easy to start the claim via on line. Continued to call until someone was able to assist. Once I did get assistance it went fairly easy. The seat back is loose enough that you can actually see and feel it. Was hoping for a maintenance option. Thank you.

I have been purchasing SquareTrade warranties for decades. I love the peace of mind the plans give me. Great protection plans at reasonable prices. I have never had an issue with a claim not being resolved. They really stand behind their warranties and always deliver great customer service. Customer for life!

I was able to resolve my claim easily online through emails. It was a fairly easy and expedient manner. Allstate returned all my emails, and kept me updated throughout the process. I am glad I took out the Allstate protection plan. I thank all who is involved for resolving my problem, and will recommend the Allstate protection plan to all in the future.

I am so thankful I purchased an extended warranty when I bought my TV because it stopped working and Allstate has been very helpful and cooperative in resolving my issue. I would highly recommend their services and protection plans to anyone and will continue to use the for future purchases. Customer support has been Fantastic in helping me. They stand by their services and are timely in resolving your issues.

The representative that helped me was patient & courteous & helpful. I don't mind an accent if the person is trying to do their best job. I really appreciate good customer service & that's what I got. Thank You very much. I'll recommend you to others. P.S. I would like to get my tablet on the same plan if it were possible.

Terrible service from first contact with Allstate representative! At first, the rep. wanted me to purchase a new remote. The TV memory board was overloaded and shot! Then she wanted to replace the TV with a 2022 43" Hisense, which even new, Hisense doesn't have the same channel contracts as Vizio! I then wanted to change to "cash-out" option and wasn't able too. Walmart has the same TV!

I had such a good experience. They took care of replacing my phone that was unrepairable. It was so nice to have a company actually care and that listened to what has happened and they understood that they had guidelines to follow as well. They didn't let me thing that I was in the wrong, when it was an accident and they also were so kind to be there for me as I was without a phone.

Easy online process, clear instructions, multiple choices for refund, and just a really valuable coverage. The few dollars you pay for insurance is well worth the return! I get insurance coverage on ALL the cordless products that I purchase because they are the items most likely to not work after a brief period of time.

My 65" TV started having black spots then it started spreading across the top and side and when I got around to checking the warranty I only had 2 days left and they replaced it with a brand new one. I thought when I called it would be 1 excuse after another but no they stood by their warranty. Thank you so much.

A lightning strike took out a tv that had an extended warranty though Square Trade. I filed online, then called, and within a few minutes of troubleshooting, it was determined that the tv was toast. While I was still on the phone with an Allstate agent, I received an email with choices for a brand new replacement tv. A couple of days later, we were watching tv again!!! That was one of the smoothest, most hassle-free claims I've ever made, which fortunately isn't very often. If you ever make a purchase and see an offer for Square Trade extended warranty, I highly urge you to take the offer. Perhaps you won't need it, but as we all know, life happens. Be ready!

One of the 2 refrigerator fans was making a loud noise for day. I had made a video of the noise and vicinity where it was coming from. The day the tech arrived the fan noise had stopped. The tech didn't give up and based on the video he removed the back panel of the freezer and found that the fan in good condition. He then opened the lower rear compartment and found a problem with that fan.

Submitting my claim for the game controller that stopped working was much simpler than I expected. The representative asked a few questions, verified my purchase and I was reimbursed for the cost of the item. I was on the phone for less than 7 minutes for the entire process. Simple.

I want to express my sincere thanks to your company as they responded in a very timely manner by delivering professionalism, patience and an OUTSTANDING desire to resolve a customer issue in the most positive, efficient and speedy way. Great Job! Going forward, I will highly recommend this company be utilized, if available, to add insurance for one's item(s).

I opened my laptop to scrolling vertical lines. I was unable to use the cursor or do anything. After a couple phone calls where the agent helped me reset the computer it was determined that the laptop needed to be sent in for service. A prepaid shipping label was provided. I took it to FedEx on a Thursday and received communication on Monday that it was received. I got an email Wednesday that it was fixed and I got it back the following Monday. It works great and was covered by the warranty.

The experience of taking care of my claim was the best experience I have ever had when dealing with a warranty claim of any kind. The claim was handled with the view of reaching a solution without the hassle and ambiguity that I have experienced with similar situations. Thank you.

They were a great help and the process very easy with getting a new television once my television malfunctioned. Would definitely recommend purchasing their protection plans as they would actually help you if you ever need to use it. The customer rep was super helpful and walked me thru the process step by step and I received my replacement within a few days for my television.

I received my watch back and is still not charging. I do not know if the problem is the charger or the watch. When I checked the bag where the watch was it said that they reset the watch and firmware but it did not have any info about if the problem was the charger or the watch.

I bought a hover on April 22 at Walmart. The game it's not working right and did a report on july 19th but only I received emails asking Mr to do test and test. I haven't received a nice answer. Not one take the services phone. I went to Walmart too and customer service couldn't helped me. I feel that I lost my money and my time with this guarantee.

The insurance plan that I purchased was reasonably priced, simple to understand, easy to purchase and register. The item I insured stopped working so I had to file a claim. The process was uncomplicated, I had to send the item to Squaretrade for repairs. I was given easy instructions to follow, printed a free return label, packaged it up and dropped it off at a local Fedex pick up location about a mile from my house. After a few days when they couldn't make the repair needed, Squaretrade refunded my original purchase price. They didn't return my item, but as I said it couldn't be fixed, so that wasn't a problem. All in all, they helped turn my lemon into lemonade.

I had a warranty claim for a piece of furniture I purchased and the entire process from filing the claim to receiving my refund was easy and flawless, would definitely purchase another warranty from this company. They mailed me my check right away after I submitted my photos and the claim and I was able to purchase a new table, Very happy with the entire process.