Allstate Protection Plans Reviews

The person that helped me out did a great job, was real helpful and remembered me each time that I called. She was very prompt on getting things situated and my claim taken care of. She even remembered that she talked me through resetting the tv a few months before.

I was buying a used battery so I was taking a chance on buying something on eBay that was used. It seemed to be that it was a couple of bucks to get the Allstate warranty. I had problems with the battery and I called and reported the situation. They asked a few questions and sent a questionnaire, and I filled it out. They came back and said they were gonna cover it, and I got the check. They didn't cover the shipping cost though. They only covered the cost of the device.

The pump I purchased no longer works and in the past, Allstate would have repair shops. You could take it to them and they would repair it. So, you wouldn’t just throw out and buy a new pump. Now, they write you a check and you buy a new pump. So, it was disappointing a little bit because it was serviceable. It would be less expensive for SquareTrade/Allstate to have it serviced but they don't do that anymore. It states when you purchase the warranty that they have a repair option and I'd prefer that.

I bought a rear tail light assembly and they cost $300. But the plastic was cheap and I broke it trying to put it on. When I bought another one, I saw the Allstate Protection Plan and I took it. Sure enough, the next one broke off just like the first one. Allstate didn't ask me to return the product. They just paid for it. Everything was extremely simple with them and I wasn't expecting it to be that easy. I figured I have to ship it back and wait a while but they were quick.

I bought a protection plan for my Hart backpack sprayer. I had a problem with it and Allstate took care of it. There was no problem at all. They did an outstanding job.

The representatives were extremely helpful and the experience with Allstate was very seamless.

I was wrong. The insurance company contacted me and stayed in touch as we resolved the issue and the process. I have now received my claim and am satisfied that these folks are legitimate and actually very helpful.

The pool pump would stop and start and at first, I was told to take it to a place to get it fixed. But that was not reasonable. You can't take a pool pump somewhere to get fixed. That was gonna cost more money. It was cheaper to get a new one than to have somebody try to fix it and there was nobody in the area that was gonna fix a pool pump. They tell you to buy a new one. So, I had to call in. I had to do the chat with Allstate to get somebody to help me. After about 30 minutes, the guy got the claim processed and I got a refund check. He was nice.

We were very pleased with Allstate’s customer service. The techs were able to fix the computer and it's working fine. Ordinarily, if you don’t have the warranty, you're out of luck. Everything went great.

I like their timeliness in giving me directions on what to do, but they haven’t followed through on reimbursing. We’re past the window of when they said that that was gonna happen.

I filed a couple of claims with Allstate and I completed the one with the lamp. Filing the claim was easy and the process was quick. I went back and forth through email with the customer service reps and I received quick emails. It was good.

Their coverage is much better compared to others that I have dealt with. It's very convenient. But they didn't go over the plan. They just said, "If you want to protect your phone, sign here." But the claims process was very easy. I just went online, did the claim, brought the phone to the repair shop, and then I was reimbursed for everything beyond $50.

I submitted a claim for my Power Wheel truck. The steering wheel suddenly was damaged. I'm satisfied. Everything came out right. I ended up getting a refund.

I emailed them to submit a claim for my Murphy bed. When they emailed me back, they said that I needed to contact the company to see if they would honor their warranty. The warranty was honored by the manufacturer.

The claim process with my microwave issue was good and simple. I got a refund. I am very satisfied.

The plan had a good description when I purchased it.

I really like Allstate. I'm currently suffering from neuropathy, so I’ve had a couple of accidents with my phone falling out of my hand and ending up cracking the screen. If I didn't have the protection plan, I would probably be digging past the well for money. It's been really helpful for me. The process was also very quick. After I know to find the right areas, I received my phone within 36 hours. I was surprised because they told me it would take about five to nine days for me to get it. It was here in 36 hours. I'm really happy because the price of it outweighs the price of buying a new phone and setting it up and going to everything that you have to.

This is the first time I've filed a claim with Allstate and it was worth it. I called them. At first, the rep said that I had to take it to get it repaired. I told her that I couldn't do that because there was no place around us. We live out and there are no shops. She told me I had to take it to FedEx to return it. But there's no FedEx around us. I have to drive 40 miles to a FedEx. The second person I talked to was very good. It was easy. Once I explained to her that we live out in the sticks and there's nothing around us, she talked to somebody and they said they could do the gift card, that I didn't have to take it. They sent me an e-gift card for Walmart 'cause I got it at Walmart. But they only replaced the amount of it. They didn't replace the tax. The phone is 59.99 and I only got back 59.99.

We purchased AllState on all the kitchen appliances. The first time I called to file a claim, the refrigerator's compressor was down. They took almost a week to fix it. They said they could send a check up to $400 for all the food we have there. But they want me to send receipts. I don't keep my grocery receipts with me. I just throw them away. I was disappointed but I said, "Whatever".

Allstate is wonderful to have to protect electronic stuff because sometimes accidents happen. I submitted some claims two weeks ago and that was very easy. They sent me the offer then the check came in four days. The only thing that Allstate needs improvement with is the portal. That needs to be updated. It should lead us to edit the description and maybe the purchasing day information. Right now, they don’t let us change the title.

I did a claim for a vacuum and it was easy. It was a few minutes to file, and then I received a couple of hours the approval for a gift card.

The only good thing I will say is that eventually my Projector was fixed. The submission/filing system for a claim is absolute garbage. I feel like it's designed this way on purpose because why would they actually want you to file anything.

♥ I protect all electronic devices & any other large purchases. I have contacted All-State with different matters and each time I was pleased with the results. No hassle - No Worries - Things are replaced, revised & sometimes reimbursed. ♥

I’ve called twice about issues with my LG TV from Costco. I got transferred to someone who barely speaks English, who told me to do the same things over and over again. Wasted 45 minute of my time. And the tv still randomly shuts off and has other issues. I don’t understand what the point of purchasing the protection plan is. It’s pointless and a waste of money. I’m basically paying to have my time wasted. If I call again I’m pretty sure they’ll tell me the same thing over and over again. They may send someone one out and it still won’t get fixed. IT'S ALL A SCAM.

There was a problem at first for which I had to get Costco involved to verify that I had purchased an extended warranty. Once that problem had been solved the agent tending to my claim was outstanding. She followed up, listened carefully, was responsive, and arranged for my reimbursement for $300 of food lost (that is their maximum allowance- with inflation this needs to be increased in my opinion), the one truly negative experience in all of this (besides the hassal of their recognizing my coverage) was the serviceman. He tried to intimidate me into giving him a $100 tip. I only had $10; when I gave it to him he showed dismay. There were other problems with him as well. He first tried to put off the repair, saying he did not have a compressor with him. When I told him it could not be put off as I had medication that was life threatening if I did not have it, he suddenly found a compressor.

We filed a claim on our Dishwasher through Allstate’s Square Trade. The service was prompt and efficient. Our washer was fixed to our satisfaction and the repairman was polite and on time. We would recommend Allstate’s Square Trade as an extended warranty to everyone.

Less than 3 yrs. Old … Tragedy… Too hard to navigate claim with Foreigners … Terrible customer experience!!! Had to threaten to sue … I’m a Civil Attorney!! Finally reached Mgr. … Did not have replacement set … so they paid me off less Taxes …** show!!!

My longboard didn't hold a charge and the remote didn't turn off. They provided me with options and ultimately are going to reimburse me for it. I'm going to switch my auto insurance to Allstate because of their outstanding customer.

My TV was pixelating. I called and after a brief discussion was told a new TV would be sent. The new TV is great and I am very happy with the service and how easy it was. Will definitely use Allstate again.

Very helpful! Once all receipts were turned in, the check was sent/received in just a few days! Super fast! Took longer, and a pain dealing with Service company to fix my appliance, wait for parts! That's definitely not Allstate Protection Plan issue, on their end they were very helpful with quick response times!

We got an extended warranty on my daughter's laptop, and we have an existing extended warranty on our television, which we bought through Costco originally. When we had a problem with the TV, we went to Costco and they explained that there was a process involved. They gave us the correct phone number and information to give and we learned we would be dealing with Allstate because that’s who the protection plan goes through.

Having a protection plan is a good thing. We bought one with our printer and it worked out well for us. When the printer was not working, SquareTrade gave us a certain amount of money, and we were satisfied with it. We bought a new printer.

Purchasing the warranty was simple. There seemed to have been some issue between Costco and Allstate though. The reference number with Costco wasn’t connecting with Allstate. They were like, “You gotta go back to Costco.” Costco was like, “You have to call them.” We were caught in the middle. But we didn't have to make contact with Allstate and get anything started because we were able to resolve it with the cable company. But when my husband would call, they would say, “You have to go online and you have to do stuff online.” He's not very good at going online. They weren't able to help him over the phone and that was a bit frustrating.

We could hear our TV but the screen wouldn't come on. The claim process went pretty smoothly. The tech explained what happened. He suggested that I could take it to a TV repair shop which we didn't want to do. Then, he processed the claim and it was really seamless going through the process. We went with a higher price and a better brand. Buy Allstate. It's worth it.

My daughter wanted to use the toaster oven and it didn't do anything. It died. I submitted a claim, and it was quick and easy. The company then gave us $99, and that was what we had paid for the the protection plan originally. So, they reimbursed the original cost. They're really nice, and the protection plan is very valuable.

I was able to use the protection plan for my TV. When I went through all the different checks and balances with the person I called, I couldn't get a picture. We tried everything then the rep said something was defective inside. Somehow, through her and the TV, they were able to check something somewhere online. After she could not get it fixed, she just said, "Your claim is accepted," and then I was sent a check. I was nothing but totally satisfied, and I was impressed. I would recommend it to everyone.

I had a very pleasant experience with them. I've had two incidents with my dryer and the process is straightforward. I just call them and they send somebody to look at it and go from there. They diagnose the issue, make sure that it's real and based on that diagnosis, they send you parts.

The Allstate protection plan’s cost was reasonable. I got it for a Black+Decker hedge cutter and it came in handy because the thing broke. So, I was able to get the money back and I could buy another one. I usually don't buy a protection plan but on this particular time, I did and it lucked out.

I bought an adjustable bed and the Allstate protection plan was offered at the end. It was 50 bucks so I got it and it paid off. I've been in contact with them for a claim and for the most part, everybody was nice over the phone. The only thing is it's taking quite a while because the claim was submitted to a different department. Other than that, everything is fine and I'm getting my money back.

My computer mouse stopped working. Allstate took care of everything and the process only took a day or so. It was easy and I was happy with it. They asked me if I wanted them to replace the item or refund my money. The item is no longer made so they mailed me a check within the week. They were much easier to deal with than SquareTrade which took forever.

I didn't know that they didn't cover burning. If I had known that, I probably wouldn't have purchased the plan because it's the issue with the type of TV that I bought.

Our modem broke two months before the policy expired. Three days after I filed a claim, I got a response from them saying that they're gonna send me a check. The modem was 100 bucks and they give me 95. Using the warranty was easy. Just for a couple of bucks extra, it's better to have a warranty than not to have it. A modem is 120 bucks now.

My monitor got grey lines across the screen out of nowhere, a couple of years after use with it. After trying troubleshooting and reaching out to LG for answers, the best thing I did was reach out to SquareTrade to use my warranty coverage. The first person I talked with in chat said that I would have to get a repair estimate and get it repaired. I took it to a repair place for an estimate and got ready to get it fixed. As it turns out, the panel for the monitor and labor was more than the purchase price of the monitor. I gave the quote to SquareTrade and no questions were asked on the phone, they were able to approve the claim for me to mail my damaged device to them and get a reimbursement. Great service and I am happy with how it all turned out.

I submitted a claim for our Dyson vacuum cleaner. Most claims are approved within a couple of hours but with this one, I never heard back from them after I sent them the receipt.

The service was super. Allstate was easy to deal with and I was pleasantly surprised. They were understanding. Their plan came in real handy when the barbecue grill started to deteriorate and I needed to have it replaced.

Allstate was great. They got back to me right away and gave me the information that I needed. Everything was fast. First, they were going to give me a new TV then my next email said that they were just gonna give me a check. Either way, it worked. I already went and bought a new TV with a new protection plan.

I got Allstate for some outdoor lighting and I like the ease of use.

A mouse had gotten up into the fan. I filed a claim with Allstate but did not understand that I had to pay $94 for them to come out. I told the first person, "I'm not gonna pay that 'cause we've got the warranty." She took me off the whole list and nobody called me. I lost everything in my refrigerator and in my freezer. I called and was very fortunate that I got ahold of a young lady by the name of Brittany. She was the one who answered the phone the first time I called. She was very helpful. Thank God for her because, otherwise, I would have been up there demanding my money back. I was ready to go up to Nebraska Furniture and get my money back for the warranty, and shove the refrigerator out the front door and go on a rant. Brittany stayed with me through the whole thing. A young man came and he did a good job.

The started leaking, smoke started coming out and it was something crazy. It was an electrical issue. Submitting a claim to Allstate was easy. Walmart gave me all the numbers and I submitted the claims and it was over the phone. Allstate was supposed to refund me a portion of what I paid for the item. They were going to send me a check or send it to my checking account. But I didn't see anything coming in. This happened sometime in February and it's been two months now. I'm not happy.

I live in the state of Florida where there are lightning strikes. Newer flat-screen TVs have a tendency to go bad shortly early in life. I got a protection plan for a TV from Walmart and the price of the plan was reasonable enough. Customer service explained the plan as well as what they know. They basically said, "It's not covered through the storage. You have to deal with them personally." There wasn't a lot of information but there was enough. The TV malfunctioned and I was gonna have to replace it. I had some problems with the claim but in the end, Allstate paid the claim without any argument. After the settlement went through or the benefit was paid, the protection plan was very valuable.

I had Allstate for a suite of kitchen appliances, the microwave, stove, and refrigerator. All of the electronics on the new appliances are fairly new ones. I called Allstate when I had a claim and had a good response. I used it twice. The stove had a problem and they took care of that quickly and efficiently. They sent me a check and it was enough money that I could replace the stove. I got $100 more than what they gave me.

My husband's cellphone was not charging. We thought something was wrong with the charging port. So I reached out to open a claim. We took it to a local repair shop, and they deemed it non-repairable. We paid the bill and I got a receipt and I submitted it to Allstate. Then I was told, “Well, go ahead and send the phone in. The day we get it, we will process it. We'll check it out and then mail it back to you.” They sent me a shipping label and I mailed it in. But it was a nightmare. It took two weeks to get a phone back and to get any status. Every time I called, I was told, “Well, we'll have to get back to you. The tech hasn't looked at it yet.” At one point, they also agreed that it was non-repairable, and I said okay. They were going to give us the value of the phone, so that we could use that money to buy a new phone. But a day later, they reached out with an email again saying they were going to send us a phone.

Allstate sent me an email saying it would be 5 to 10 business days to repair the tablet. But 10 business days went by and I called them about it. They said, “Oh, it’s still being in the process.” I got another email saying still another 5 to 10 more business days. So I called them and they said, “It hasn't been 10 business days.” I was, “No, it's been 20.” Other than that, it was great. Allstate sent me what I paid for it. And the tablet is five years old, so it's only 250 bucks.

I like Allstate's warranty process. Going through the claim process is really easy and simple. They always have the information online and I can add my receipts on there. I have to find a serial number either on the receipt if I can see it or just off the machine. It's pretty much step-by-step. Generally, I fill out the claim then let Allstate know what it is. If it's under warranty, they send me the return shipping label, and I return it. They do it in a couple of days. They'll let me know that they've received the device. When they send it back, there's a piece of paper in there letting me know what the issue was and what they did to fix it. Always purchase the warranty plan when it's offered to you, even if it costs a little bit extra. The last time I did it was for my husband's PlayStation. The three years of extra protection is better than getting a year then having to replace the product.

My TV didn't want to turn on anymore. I file a claim online to Allstate then I had to call a number. They told me what options I had. They offered a new TV or a reimbursement. In the end, they gave me a check for reimbursement. I was satisfied.

We have a Surface Book and a Surface Pro. The issue we had with the Pro was the display. When I touched it, it was not working. With the Book, it was functioning very slowly. I made the claim on the computer then called Allstate on the phone. Their reps were very good and the claim process was easy. The units were picked up at my work and at this moment, Allstate has units to repair them. The process is good.

There was something wrong with the TV and I spoke to about three people at Allstate. Rebecca was the last one and took up the whole time with us. She went through everything on the TV and said it was frozen. I put batteries in the remote and it would not take me anywhere. She was pretty okay but she said we would get a replacement and then the other rep came and said that they cannot do anything. I was told it was only one year warranty with the protection and we have to go back to Walmart. I'm not satisfied with that.

We bought our daughter a touchscreen HP computer. We got the extended warranty because I thought, "What if something happens?" I really like that the coverage was through Costco and their services were for spills, drops and bumps. That was very attractive to me. My daughter's computer worked for a while then it was very slow and it wasn't getting to sites that she needed. We did some troubleshooting over the phone. Still, her computer was so slow and it kept kicking her off sites.

The ice maker stopped working on my refrigerator. It took a week and a half to get repaired. There was a bit of communication between Allstate and the company that was supposed to do the repair. They had me schedule a time on the phone when I called to make the claim for the repair company to come out. But then we had some bad weather in the area, so Allstate rescheduled me. I was told by the repair company that Allstate didn't communicate clearly that my appointment had been rescheduled and when. Luckily, I called them the morning that they were supposed to come to get an estimate on the time that they were coming and they got me in on that day. They fixed the ice maker and it worked.

The claim process was pretty easy. I went online, filled out the paperwork, and then I got a phone call. They tried to fix my computer online for an hour and a half but it was determined that there wasn't anything that could be done. They said I can go to a local person and have it repaired. Then, I would have to upload the bill and they would pay it. That's the only hassle. They did offer for me to send it in but the delay time on that could be a couple of weeks and I'm not willing to do that.

Our weather station quit working. We called Allstate and told them what was going on. The rep asked my wife for some stuff and then they called back and said they were going to send us a check for the weather station. Allstate is a good thing to have.

Everything went timely and their customer service was courteous and helpful.

The screen of my computer was broken on the corner. I was working with it until my daughter dropped it and the screen came apart from the keyboard. The process with AllState was smooth. We sent them the computer but I didn't hear back from them until I followed up three weeks later. That was when they told me that the parts were in backorder. I told them I couldn't be without a computer and I absolutely must buy one.

I have a GE induction range that I bought at Costco and I bought the extended warranty there. When something went wrong with it, I called for service and Allstate kept doing the service call through the same guy who doesn't answer the phone. Finally, they just gave up and paid me. They could try harder. There are plenty of appliance service repairs. Why don't they have a list of appliance repair services instead of one number that they keep trying? Other than that, they were nice to deal with. They have good customer service.

The company reached out promptly and resolved the situation perfectly, and I have updated my rating accordingly. Very efficient manner of resolution here at CA.

My experience with Allstate went very well. I just did it all online. They said they could repair the printer at the store at Staples. When the printer broke, we went over there. They said, "Oh, no. We don't repair those anymore. You just call in." They gave us the information we needed. I came back home, and I plugged all the information into the computer. It was very easy for somebody that's not very technology-savvy.

Allstate has a decent price. I bought it for a dishwasher and the dishwasher broke down. It was leaking from the bottom. It's not repaired yet. When I submitted the claim though, they approved it. I have yet to be reimbursed.

I had a cracked screen and a charging port that was acting funny. Submitting a claim with Allstate was quick and easy. I did it all online. The cracked screen was fixed now and the charging port was nothing but a pocket lint blocking the charger. It was a pretty smooth transaction.

Doing a claim to Allstate went really smoothly. Our dishwasher stopped working. Rather than replacing it because they can't replace the part, they just rebated us their money. They gave us a portion of it because we were at the end of our warranty. I just haven't bought a new dishwasher yet because that takes time and nobody delivers right now.

From the diagnostic that Allstate was trying to do over the phone, my item wasn’t working so they just reimbursed it. It was an excellent experience.

Allstate did such a nice job the first time so I'm happy. I bought a TV from Costco which went bad so, Allstate refunded all my money. I went out and bought a new TV, and I got new insurance from Allstate. During the claims process, I called the makers of the TV and they walked me through trying to get it started again. After about an hour on the phone with the guy and jumping through all kinds of hoops, he designated that it was a dead and gone TV. He said it needed a blue light and to call Costco. So, I called them and at first, they told me that they were going to take care of the claim. I called a couple of days later and they hadn't done anything. So, I called Allstate direct and that turned out to be a fiasco. They wanted copies of everything but my birth certificate. Then, they told me that it was going to be taken care of and nothing happened for a couple of more days.

The TV started losing color. It was getting all black so we couldn't see the screen. It took about a week to get everything settled. It was a fast process. We got our check already so I was quite impressed.

The laptop that I bought was expensive and I was given a good warranty. Then my kids were using it and it stopped working. I sent it back and Allstate repaired it. They did a poor job so I sent it back off again. I haven't heard back yet. I would like them to improve on having a faster repair and do it once and do it right. But the past repairs were perfect.

Allstate Protection Plans has fulfilled their obligation every time that I've needed them and it hasn’t been much of a hassle. When the icemaker wasn't working, a rep called and much to my embarrassment, my wife had put the filter in backward. I would commend the lady because I was getting a little bit irate and that the filter was put in correctly and she kept her cool. I would commend her for not being snappy back at me. My only thing is there was a hiccup when we first had to use the warranty. We bought the dishwasher at Costco and we thought it would just be taken care of. We didn't realize that there was another step that we were supposed to do and that we were supposed to call Allstate with the serial number.

Agent was helpful and courteous, problem and claim taken care of quickly. Insurance policy well worth taking out. Will not buy that brand of TV again, 2 went bad the same way. Allstate lived up to their reputation! Thank you for a quick settlement of my claim.

At first, it was like a time frame where nothing was happening. But then, I had to call back again. I just waited a little while. Then I got someone different and SquareTrade canceled it with that same guy. Everything worked out smoothly and I was reimbursed and got the check 'cause the TV was very inexpensive. I liked what had happened.

I like that Allstate was only $12.50, for an item that was almost $100. I had a claim for the convection oven. The computer went out on the item. There was no hassle. I provided the documents that they asked for and I scanned them and sent them to them as an attachment. They said, “Okay, you showed us, we'll send you a check.” I was surprised that they did it so well.

The claim process of Allstate was all done online and it was fine. It was just a little keyboard type of thing and you can't really repair that. It's not even worth repairing. For a $20 item, you couldn't pay somebody enough money to repair it. So it's definitely just being reimbursed for the purchase is good for me. Once I submitted the online form with Allstate, I got an automated email back, confirming that I started the claim process. Then a day or two later, I got an email that my reimbursement check was on its way.

I went to three Walmarts in Pennsylvania and then I had to travel to Virginia ‘cause there was a family emergency that's why I needed the air bed exchanged. I ended up going to two Walmarts in Virginia and I finally got it replaced in the second Walmart. It was just that when I called, Allstate could have given me the exact location of which one to go to, and how to process inventory-wise, because every Walmart I went through said they had it in stock, but they couldn’t find it. But the woman I spoke to the second time was very helpful and stayed on the phone with me to make sure I was okay with everything so I was comfortable with that.

I turned the thing on and it didn't work. It also didn't accept the charge and I thought that it wouldn't work anymore. But then I realized that I might have bought a SquareTrade warranty on it, so I went into my email and looked, and sure enough, I had. In the end, the check came in the mail. I'm always amazed that it works.

I got the protection plan for the AirPods Pro of my son. The sound was completely gone on one of them. Then the other one was crackling. You could hear it like staticky. It would pick up and drop the call. So, when he was talking to someone, the other person couldn't hear him. The claim process with Allstate went pretty well. The first time I called, they told me I needed to make an appointment and take them into a Genius Bar for Apple. But the one here in town was shut down. The Apple Store is still open, but they don't service anything. You have to send it out. I had to go through Best Buy. Then Best Buy told me that it would be better for them to get them replaced. So, when I went back to talk to Allstate, there was some confusion because they kept asking for paperwork. But Best Buy didn't give me any paperwork. I asked for it. They said they wouldn't give it to me unless I paid $200.

After writing this review Square Trade/Allstate contacted me and apologized for the inconvenience. They explained that they get electronic gift cards from a third party vendor which they are having issues with and noted that as the customer that is not my problem and it shouldn't affect me. As compensation for the issue they sent me not only a check for 180.00 dollars but a second check for 100 dollars. In my opinion the extra money for the wait is beyond proper compensation. I have purchased another television and, due to the resolution of my problem, have insured it with SquareTrade/Allstate. All companies are bound to have issues some time and I honestly believe they wanted to fix it the right way.

Their claim process was extremely easy. I sent a claim, told them what was wrong with it. It was within the same day, I had an answer and it was taken care of.

I had a dehumidifier that broke. I took pictures of the code that came up on it then I sent an email and Allstate responded to that. Within just a few days, I had the money in the bank. It was a good experience.

Long battle of figuring out what the problem was? Very few times did I have to repeat what I already had done. They seem to be always working with me to resolve the issues. Great follow up too, actually called me to see how things were progressing.

I've been with SquareTrade for quite some time. They've done an excellent job and always take care of me. I never had any problem when making claims and everything goes smoothly as long as you have your receipt. Most of the time, I would do a replacement but sometimes, since the device is too old, they don't have one and I tend not to get any refurbished stuff. They tend to just do a refund.

The product broke. They sent me that thing in the mail, which is great because I didn’t have to send that big bulky thing back. Just had to put what was the problem, the date it was and submitted that. Then they said, “Okay,” and then issued the check. It was really simple and fast.

The agent I dealt with was very friendly & helpful. Went over everything. I explained the problem I was having with my phone and how ** did try twice to correct the problem without success. Since I wasn't able to use the phone any longer, it was decided to replace it. I was informed I would receive a replacement phone and was so told I needed to return the damaged one, which I did. I received instructions on how to return it and printed the shipping label. I removed the SIM card, wrapped the phone up in protective packing plastic wrap and dropped at USPS pick up.

Machine was purchased from Costco. I purchased extra 3 year warranty (total 5 years). Samsung Washer stopped pumping out water in the middle of a load. It also made a grinding noise. For starters SquareTrade makes it difficult to talk to someone. You have to jump through many on-line hoops to get a real person, and you have to jump through the same hoops if you have a follow up question. SquareTrade told me tech would arrive in 4 days. Tech arrived in 11 days. The repair company said ST does not know their repair schedule. I had to call to find out when repair would arrive. They gave me window of 12 - 5pm. Tech arrived at 4:45. When he hit start button the machine worked. It had not worked on my last dozen attempts. Tech did not want to put in new pump although I had it on hand. Now we are waiting for machine to not work again. Stay tuned.

Everything went well with Allstate. The reps were very good and fast. The claims process was very quick and we got our check in a few days for the amount of the TV that was damaged. We used that amount to repair our TV and it’s working again. We like having our protection plan. In case the same thing happens, we can always have a backup plan for the repair or brand-new TV.

I purchased Allstate when I first purchased a television. I wanted a protection plan in case something go wrong. Because a lot of times, things go wrong. Their claim process was a headache, though. I had a lot of problems ‘cause they had paperwork that was screwed some kind of way. There were some mix-ups and it took me a while to get it straightened out. They advised over the phone as to what to do. Apparently, it worked to a certain extent. I haven't had any major complaints about it. As far as the claim process is concerned, there are quite a few things they could do. They already had the policy. I should be able to look at the policy number and then go and file a claim. Hopefully, we'll get a repairman out to see about it soon.

Super helpful and easy process! We were so thankful we purchased the plan and the process was reassuring. We didn’t have to go through a bunch of hoops to push the claim forward. It was also nice being able to speak to someone when we needed to do so.

1st they said sending a box to return TV. After 6 phone calls sending another box. 5 calls later not sending box replacing TV. Order canceled. Had to reorder. So much for the hassle free warranty program. Now they say new TV not included in warranty.

Great service, the service rep was excellent and paid attention to my needs. He sent me the FEDEX label within minutes. I will recommend this warranty to my family and friends; it was a good investment in purchasing the extended warranty for my son's laptop.

I had a great experience with Allstate. I received the payment recently. Good communication from them too. The process was also easy. I'd refer other people to Allstate too, especially with large appliance purchases. ​The problem was on the technician's side, 'cause it was originally scheduled for repair, but he had not dealt with Allstate before. For some reason, I don't think he understood the payment process that they offered. Because we had the wrong parts on his first appearance that we self-diagnosed, and then he had to send those back and get new parts since. But then he wasn't willing to come back out the second time because he hadn't been paid the first time yet. He didn't wanna invest in the second purchase. But he was a really good service tech for this area. A lot of people use him. He was really efficient.

We have multiple items with Allstate and the process is still in the works. It’s a bit much because everything is online. I called the main office and they said that I should see another department. So, they gave me another number for that and then, I had to go online and they wouldn't let me complete the process because they didn't have my receipt. So, for whatever step I used, I had to get some assistance with the chat group. Even after I uploaded the receipt, it still did not process. So, I had to call the chat group again and they did some things in the system through the portal. I had to wait a couple more days for the rep to reset. I went in there again and they said I needed to call the number again. So, I went to the chat group again and there was another glitch, so they had to unblock that and it went forth then. So, it took them multiple tries to get it done.

Hope this claim number is right. This was for a Dryer repair on an LG Dryer. Service tech was polite, friendly and took the time to explain all the things he was doing. He was on time and did the work quickly and efficiently. Honestly this worked out way better than I expected. Took a bit more time when I first set this up but after the tech came out. I understand why all the questions were necessary. Very please with how SquareTrade handled this and will use them again for future purchase warranties.

The appliance is an LG dishwasher. Your company dispatched an appliance repair company that failed to show for the appt and failed to notify me. The company seems to have nothing but complaints and one star reviews on Yelp. Finally after several phone conversations with your company, I was told to obtain my own repair and that I would be reimbursed. I did just that, having the manufacturer LG come do the service calls. I submitted my 2 receipts online as per your instructions and then had to call Sq Trade to see what the hold up was with my check. The rep had me re-email my 2 receipts a couple weeks ago. To date, I still have not received my reimbursement check, and when I sign in online, the account still states error code. I have NEVER had such bad customer service with any warranty company!

I filed a claim for an issue with my Smart TV. Allstate was super prompt to respond and request pictures of the issue. I received confirmation immediately that my pictures had been received and that the claim specialist would review and reply, which was done within a day or two. My claim check was issued simultaneously and was received within just a few days. I can’t say enough about the quick response time and satisfactory experience that I had with Allstate.

I contacted Allstate about a problem on my Samsung QLED purchased from Costco in 2018. I.also purchased the Trade Square Protection P!an at that time. The TV was.problem free for three years. However, late in 2021 the tv started to have the backlight leak around the bottom edge of the screen. I went online to place a claim and was contacted in 24 hours. I was asked to send pictures of the problem and they received them that day. The next day I received an email informing the tv would be replaced. The replacement arrived less than a week later. Never have I had an experience from an insurance company that I did not have to argue with to bet satisfaction.

Ice maker started freezing up after 3 years, a known Samsung defect. Allstate gave me defrosting instructions, unplug for 2 days, then intermittent defrost with hair dryer if needed. This worked for a few months, but the ice buildup pushed the case away from the cabinet allowing more air in and more ice buildup. Called them back. Repairman came and asked me how I defrosted it. I told him the two steps above. He told me the case separation was not repairable and referred me back to Allstate. Allstate told me that because I used a hairdryer (per their instructions), it voided my warranty.

Corporate reached out to me and offered to reimburse the original amount paid and extra so we are able to purchase the same size TV for what it costs now. I am very happy with the resolution even if it took a lot of runaround to get to it.

It was fast and easy. We got the phone right away. Then we switched it, sent it back. Once I got everything, it was easy to set up. There were no tricks. I'm very satisfied with the experience.

A pixel went out vertically on our TV and I filed a claim online. Someone called me and asked me a few questions, troubleshot stuff and had me submit some pictures of the issue. Then, I got an email saying I was approved for a replacement. I got to choose the TV but they were out of that one after I chose it, so they sent me another email that said that it was a different TV but it was the other option they could get me right now. So, accepted it. Two days later, I got the TV and it was great. People should get the warranty from Allstate. I didn't think we'd ever have to use it for our TV, but it was definitely worth it.

I purchased the Allstate protection plan at the same time that I purchased the TV in the store. I appreciate the courtesy and the immediate attention that the agent showed whenever I called. They were there to help and offered me immediate assistance.

When I purchased AirPods from Walmart, they told me I can get it covered through Allstate. That was pretty valuable. Whenever I tried to connect the AirPods to my phone, I wouldn't hear anything. Sometimes they would connect then they would disconnect at the blue light. I submitted a claim to Allstate and the process was very quick and easy. I did the claim through the Walmart app on my phone. I took a picture of the receipt and saved it on the app. They have a link on there to where it takes me over to Allstate. They sent me a return label and I shipped the old pair of AirPods off. I didn't pay for shipping. Allstate sent me a gift card for Walmart to replace the AirPods.

I bought a booster pump back in 2018 for my home to help the water pressure. It failed during the warranty time, and I got on the phone and started making the calls. But during that time, I had also purchased another pump with another warranty so I could get the pump back up and running. After working with Allstate, they got it all worked out. They offered me a few options. I followed the guidelines and asked what they wanted me to do. But they weren't able to fix it. So, they had me send it back and then, they reimbursed me for it. It took a while to get to where we were at because I had talked to a number of people and I still had to do the things that they had asked me to do. But everything was reasonable, followed up and followed through with.

We've had a lot of our TVs break so, when we bought the most recent TV, we thought it would be worth the money to buy the Allstate plan. The paperwork that came along with it was good and the plan gave me peace of mind that it could replace my TV if it did break.

Never honored my purchased warranty thru Costco. They cancelled the warranty for no reason, never assisted, won’t return calls or emails. Poor communication. Breach of contract and will have to take additional action. Stolen money from a warranty I purchased. Stay away from warranties offered from Allstate/Squaretrade.

I previously worked with the TV manufacturer a few times when it was under the old warranty. They’ve sent me multiple replacements, but each one had had problems. Once that warranty ran out, I first went to Costco’s concierge ‘cause I wasn't sure what the next step was. They told me to talk to Allstate and the process was really easy and worthwhile. It was handled very well. I wasn't expecting them to be as responsive and fast with their questions and answers as they were. I'm looking forward to buying my next TV at Costco and getting that plan as well.

I had an issue with a set of headphones that I still had a warranty so I called Allstate to make the claim because I didn't have access to the email anymore. The gentleman was very nice and understanding. He kept me on hold for a few minutes but when he got my call back, he had solved everything and had set up for me to receive a refund for the item. I got a check for it on the mail. The process with Allstate was good. It was straightforward and it was a great service on the gentleman’s part as well. This is not a big item that I had, which was a set of headphones. But knowing that the response to something small is that good, I will buy the warranty again for maybe large items because I do have some large items under the insurance as well.

The washing machine was making a very loud noise and it wound up being stripped and unfixable. Allstate gave me money, the value of the machine monetarily, so that I could replace it myself. It was a very pleasant experience.

Walmart is the only place that I buy my appliances from because they offer insurance on a product. I have a lot of things that I have a warranty from them and I just submitted a claim on my heaters. When I submit a claim, I go through everything through my Walmart app and I click on there that I wanna submit a claim. Then, they may ask for a little information and I’d enter it. The experience with Allstate was excellent. It’s fast and convenient.

I had a power surge that damaged my HiSense 65' TV., I contacted AllState Protection to file my claim and to my dismay I encountered the most robotic insensitive rep I've ever experience. After not only explaining the reason for the power surge and the fact that my profession deals with repair of electronics and residential voltage, the rep still wanted to read from a script and tell me that my claim would still be denied and as a consultation-would refund my warranty cost. That to me made no sense as per the extended warranty and the factory warranty electrical components ARE a feature that is a coverable under said warranty. By far the absolute worse claims experience I have encountered and I plan to not only tell every customer I speak with that owns this product & deals with this company for ANYHING, I plan on letting my corporation know so that they will not invest anything into either.

My brand-new Nintendo Switch is not turning on. They sent me a shipping label that I couldn't open. I tried to click the link they sent and it went nowhere. It didn't even open and looked like it was sent as a picture versus a clickable link. And so I reached out and asked for another one. They told me, "Try it from another browser." They told me to try to reset my cookies too, and I did all of that. Then, I ended up going through an entire back procedure for the last couple of months and the claim had to go on the back burner. My device is still broken.

I bought a treadmill and had insured with Allstate. When my daughter and I start putting it together, the treadmill was missing parts. I reached out to the company via email and told them about that. They said they were gonna send a part and it's going to be four to seven days. It took longer but I still was patient. When I got the part, I was still missing some parts. I reached back out and they wanted me to wait for another 6 to 8 days. I bought this treadmill to use and not to sit up and wait for parts. In the end, I returned the treadmill. I also didn't have an instruction manual. They were telling me I had to look on my phone to try to put the treadmill together. That really frustrated me. Overall, I don’t have a problem with Allstate. My problem was with Costway because they were the ones liable for those missing parts.

I had a claim for my necklace when the chain on it broke. The heart pendant that dangled in the middle broke off the little hook that it was on. The claim process was okay. Allstate sent a gift for it and gave me a gift card.

I called in a claim to Allstate for my computer and it was wrapped up fairly quickly. Being a person who's done a lot of work on computers, I had already tried a lot of their troubleshooting tactics. They took the computer that hasn't worked since I got it and sent it back a week later. They did a very good job and I was very pleased. They changed the hard drive and a fan. The computer worked great for about a month. Unfortunately, I have to call Allstate again because my computer is right back doing the same thing it was doing before. Sometimes it takes half an hour to an hour for it to boot up and sometimes it reloads Windows. Other than that, I had a great experience. Allstate has always stood up for the product and I recommend them. Many years ago, they replaced one of my computers.

The light burnt out on the TV and I only had it for less than two years. When I called Vizio, I was up, which was when I called Allstate. They told me to call them first and see if I have the protection, which I didn’t, and Allstate said they could help me. The claims process was quick and understandable. I did it through their online chat, and the person was helpful. I didn't know if I was gonna go back to Walmart with Black Friday sales coming so I took a check. Then, I bought a TV on Black Friday. I've worked with Allstate before in a claim. I bought a hoverboard last Christmas for my daughter and she rode it in the basement, and it broke within a couple of months of having it. I tried to call the hoverboard number but they never answered, and I got ahold of Allstate over the phone. The guy said they would cover me. They gave me a little gift card through Walmart, and I went online and used it as a new purchase at Walmart for another one.

A part of the headset cracked and it wasn’t a piece that was replaceable. You had to replace the whole thing. It was close to where the ear pad thing is. We didn't drop it. It was from taking it off and on, and it finally gave way. I went to the Allstate site, put in the claim and filled out their form. After that, it was all done through emails. They asked a bunch of questions, but it wasn't anything out of line. The process wasn’t difficult. I sent pictures and gave information from the actual manufacturer website about the part isn't replaceable, and Allstate did a review, and let me know that they're gonna honor the claim. It wasn't anything that I wouldn't expect.

I forgot I carried my Allstate policy for my GPS Mini until I got up with Garmin. Garmin told us that it's our issue, that it wasn't part of the device, that they can't do anything about it, and that batteries in it cannot be replaced. I did some seeking and discovered that I had an Allstate policy. Allstate said that they would either replace a battery or provide a new one. So, when I sent it in, they replaced the battery. There was conflicting information given to me as to how long it would take and when the battery would arrive. Also, there was little to no follow-up so I'm not sure how the policy stands now. They didn't tell us whether or not the device is still insured or the policy lapses if I make one claim, or if I can make several claims. It wasn't clear in the literature either. But other than that, they made it easy.

The online and telephone experience was good but the field repair technician was terrible. They never showed up and ultimately never provided any service. Had to get a new tv under warranty from Square Trade. Please use reputable repair personnel.

Seniors can get confused on what's being said if it's not said correctly, but not in my case. The reps were very informative and thorough in their explanation of what was going to happen.

This was the second time I had sent my watch in. The first time they had given me a cheaper version of my smart watch. It was smaller than the watch I had originally bought. So instead of getting a comparable watch, I was given a refurbished cheaper watch.

It was a nightmare trying to obtain service for my refrigerator covered under the plan. I had to call multiple times and each time had to go through the same lengthy process of explaining the need for service—to people who had very little experience. There should have been a better process once a claim was filed. I’ll never by an Allstate service plan again.

I got a protection plan with Allstate Protection Plans for the headset for three years. They neither repaired or replaced it. They ended up giving me my money back for that. The only thing I had problems with was the fact that it said I only needed to send back the power cord with the device. But they sent it back to me and said they needed the other thing. They need to do a little bit better with saying what needs to go back with the device. Other than that, the process was quick and getting it to them wasn't hard. Their web page is not perfect but is a lot better than some of the other web pages I've had to go to.

My TV was getting white spots all over. I put in the claim and Allstate right away told me that they would pay me off because it was the second time that I put in a claim for the same TV. It took two weeks to get the return and I was disappointed because I paid for the fees and they just paid me $300, so it was kind of tough. But then it’s good to get this plan because I still get covered for a little bit, so I got Allstate again for the new TV I got.

My TV wasn't functioning properly. When I was connected with the representative, he was seemed to know exactly what the problem was, and how to solve it. He was very friendly and helpful. It was one of the most helpful, quick, and pleasant tech support calls I have ever had. I can't say enough good things about the individual who helped me.

There was a loud POP sound from the TV and no video! No audio. Just a blank screen. I called and placed a claim with no trouble! Part was shipped to us fast. Scheduled the repair. BAM! Fixed! Nothing to it!! Definitely the BEST way to go!

Since we got the Nintendo DS and we have little kids, I was not risking it not having any protection. We purchased a protection plan at the store, and it saved us $300. We were going to go to a repair place on our own and I went to the mall. They were trying to charge me 200, and at other, it was places 295 then I remembered I have warranty. There was a process to get to it, but my husband helped me out and he did it all.

My Fitbit needed a repair and would not track heart rate. I sent it to the place that Allstate told me to send it for repair but it could not be repaired. Allstate reimbursed me for the cost of the Fitbit. I am very please with the way that ALLSTATE handled my claim. I used the refund to purchase another Fitbit and I insured it with Allstate. Thank you for your great and timely service.

SquareTrade has been easy to deal with getting things repaired. I like that it covers accidents.

When I sent my laptop the first time, SquareTrade didn't repair the problem. I had to send it in a second time and it got fixed that time and they covered it.

Since approval for a new tv I have been lied to again and again. Your customer service is a disgrace. Wish I could remove all of your employees' televisions from their homes for 2 months and see how you all like it.

Dropped my Sony HX-90 and broke the LED Screen. The extended full warranty I purchased almost 3 years ago for about $46.00 was really worth it. Claim handled fast as well as the repairs. Excellent repairs and customer service from agent I dealt with. Thank you, very much, indeed!

They were very efficient. Very quick. Answer all my questions. Very convenient. Would recommend to friends. They were very good that's why I bought another insurance through you guys For the other TV I got. I'm glad I purchased it. I will recommend a friend.

Contacting the company for the initial problem was easy & a response was given quickly. We were able to ship out our item & got it back FIXED in short order. The only concern I had was the initial email didn't have the shipping label, but I was able to online chat with someone to get that issue resolved. Everything else was very smooth.

The screen of the laptop was leaking ink. Allstate called me for a five-minute call so I could explain what happened. After that, everything was done by email. The process was seamless. I received the laptop and I saw that win an email saying, "Hey, this is your tracking number". Now that I've gone through the process, I'm happy. When I purchase something from Walmart and I see that it is Allstate, I'm not afraid to get it.

They were very nice and helpful with finding out exactly why my tablet wouldn’t charge regardless of a new charger used. Very Fast service and highly recommended. They kept in touch with me throughout the entire process and made sure I understood the procedures they were doing.

My television purchased through Costco with a warranty stopped working. I contacted Allstate Protection Plans who walked me through steps to attempt any simple fixes, then prepared a reimbursement which arrived promptly. Thank you for your quick assistance. I purchased a new television, also at Costco, and obtained another warranty.

I got a little bit of a runaround, but it wasn't due to them. We found that my TV had a recall through LG, and so they hooked me up with LG and they were supposed to fix it. Whoever they contract through to fix these things never showed up. Every day they were supposed to show up, they rescheduled. It was more than a month. And in the process of me calling about my TV, I had an accident, so I was hurt. So, I forgot all about it and then I'm like, "Hey, my TV's still messing us."

The ice maker was freezing up on the inside and looked like a ship that had gotten trapped in the ice in the Arctic. Everything was flawless and very simple with the reps. I was very impressed. Very quickly AllState sent somebody out. They wanted me to send a picture and the only thing that I told them is, "I can't send you a picture because I can't get the ice maker out." And he's like, "Well, can you thaw it?" And I said, "I'm not gonna thaw it because when the guy comes out, there won't be anything wrong with it." So, they were okay with that and we did not send a picture and the guy came out with the part and took care of everything. So far, everything has been fine. My husband is anti-warranties because, frequently, they cost more or 75% of the value of the appliance but this was very affordable and represented a good value.

My cellphone fell. They told me where to go so I drove over to Batteries Plus. They were very nice and they took care of it. I didn't get a refund but they fixed the one I had.

I've used Square Trade for several years. My Apple Watch series 3 (which I bought on eBay) started having unpredictable battery problems after 2 years, so I decided to file a claim online. The process was simple and easy and was addressed quickly, My refund check came about a week after I sent in the watch. I am very happy with the whole process, and won’t hesitate to use Square trade again in the future!

Our Magic Bullet was making a lot of loud noise and it was leaking water. The rubber that was on the bottom of the plastic thing was malfunctioning, so that was why it was making a lot of noise. We just stopped using it and bought a new one. It was covered by a protection plan from Allstate and we submitted a claim through the online portal of SquareTrade. I had to provide my email ID that was used during the initial process and I made a claim. I got three options to choose from - get a payout, get it repaired, and get a replacement. I chose the payout, then they sent the check over to my home.

It has been a month since my tv went out. It took over a week for a repair guy, if you want to call him that, come out and try a part. It did not work. After repeated calls of next steps I was told they would replace the TV. They offered a very inferior replacement. I got them to agree to a set that was very close to identical. But now it has been over a month and they supposedly ordered a new TV almost 2 weeks ago, and this morning I get an email saying they reordered my tv again. "Please give us 1 to 2 days to respond," is all I hear from my Hindu reps. I won't buy another warranty with Allstate/Square Trade. The process is painful, no one responds in a timely manner and I have wasted a ton of personal time just following up to get this replacement. And who knows when it will actually get replaced.

Allstate walked me through every step of my claim. I had to call several times my ticket was there. Each time I got a different person who was just as nice as the first because it was overwhelming but very helpful. Will definitely purchase this plan in the future again.

Although I encountered some challenges getting my email address recognized, once it was recognized, everything proceeded smoothly. I received instructions on mailing my laptop. Once I followed those instruction, the process was wonderful. I received emails which kept me updated about the progress of the repair. I even received an email that informed me of the date my laptop would be returned to me. Based on my experience, I can say that everything happened the way the warranty said it would. Thank you Square Trade! Thanks Allstate!

Although we got off to a rough start, Allstate did everything that they were suppose-to and I would recommend their warranty. The initial process was delayed by some technicalities which seemed absurd at the time, but Allstate resolved the issues.

I filed a claim for my necklace that broke. I chose the email gift card thinking it would be faster than mail. I have been contacting customer support via chat for 3 1/2 weeks now as I have yet to receive the e-gift card / gift card via email. I have been told at least 10 times the email went out on 10/20 however I have yet to receive it. I have also been told at least 7 times that a request was sent to accounting to send out the gift card. This is been the worst experience I've had with an insurance claim. Seems like a scam of an insurance company.

Allstate replaced my TV with proof of defect photos. It was a painless process. Delivery guys were good. Service was very prompt after determining I deserved a new TV. Only wish I could have received more than a 1 year warranty on my new TV. Happy Customer.

The speaker part on my headphones wasn't working anymore in one of the ears. I did a claim to Allstate online. I went to where the person's name was on and then when I clicked on it, it walked me through all the instruction. It was easy. The site said they would look into it and then they would contact me back. I got an email probably the next day saying I had a gift card amount to repurchase the product. The product was out of stock. So, they just refunded my money through a digital gift card. Allstate is good. I like it. I would use them again. If I had an option between something else and them, I would choose them because they were quick.

I bought the protection plan from Allstate Protection Plans for the over-the-ear Bluetooth earbuds and it was perfect because they got replaced. The company doesn't make the pair that I bought any more. So, it wasn't an even replacement and I had to pay more. But it's been two years. So, the price would have gone up anyway. Other than that, it was very easy to do and I bought the protection plan again for the new ones I bought.

They didn't have the computer chair anymore. So they refunded my money, which was good. The only hard part was sending the pictures. They would say, “Oh, yeah, the picture is fine,” and then I got an email 10 minutes later saying, “Oh, no, I can't see anything in this picture.” But it was the brightest picture I had. So I had to do it multiple times. They should have a better detector for the pictures. But everything else was easy to set up.

I raised a claim for my device and asked if they could do any sort of repair on it. But I got a reply that they were only refunding the amount and they were not going to repair it. I don't need the money. I was happy with this product and I want to retain it. I’m very dissatisfied with Allstate. I had requested a couple of days ago that I don't want a refund and I want the product. But no one has responded back to me.

When I connected the headphones, the speaker was real low. I called Allstate and then I gave the lady I talked to all the information. She sent me the shipping label and I sent my product. This was the second time it broke, and I got it repaired multiple times. Allstate is very efficient. It doesn't take long for them to send a new or repaired product.

This is far after the fact but upon reviewing my emails I was sent attached photos and links to photos of "my laptop" with the supposed bug in it. However the links go to SquareTrade's login portal that I need credentials to access. I had briefly saw a photo of a bug under a chip when the email was first sent to me. The attachments now are corrupted/broken and are actually html files of some sort.

Aug 11, Square Trade created Claim ID ** when I asked for a new phone because my old one wasn't working (battery dying, no carrier signal, couldn't always hear from phone speaker). Square Trade told me to replace the battery first because that was standard practice. I paid my $50 deductible and took it to the repair shop who also noticed the cracked screen. The battery bill was $57 after taxes, but I did not have the screen replaced. The phone still didn't work, so I contacted them again. Sept 28, they assigned me Claim ID ** to replace the cracked screen. Again, I paid my $50 deductible.

I sent in a claim when the sound went out on the phone. The process was really easy and simple. I got the replacement phone within three days. The customer service was very good. I would definitely recommend them.

I submitted a claim and was approved on September 29th 2021. Receipt was submitted for reimbursement on the 30th. Was told I would receive the check in the next five business days. No check arrives. Spend another hour on chat and emails, 16 so far. Resubmit the receipt. Wait two more weeks. Repeat three times. As of November 4th, another promise. We'll see.

With Allstate, I had to have so many different types of pictures taken for different types of screens and it was pretty extensive. The emails weren't the greatest. But when I was able to get in touch with someone on the phone, it worked out really well. It's just that if I didn't get in touch with anyone on the phone, I wouldn't have been able to move the process through. I had Geek Squad before and they had less resistance but that was mostly because it was an in-person. They saw the device and they were able to see what was going on there. That's just the difference between doing it remotely and doing it personally. Overall, I'm happy with how it all played out. In fact, because of the warranty, I’m debating where I'm going to buy my next TV because of how good it was.

It been 3 day since I've filed a claim. Still no word. Girl I talk to tonight said they were looking at my pic and I would hear from them today. Still no word. Why do you say 1 business day and why tell me that on phone.

Being that it was my first big-screen purchase, I bought a protection plan. All of a sudden, I needed it. The first lady that I talked to had me check a couple of things. I didn't know there was a reset button on the TV and she told me where that was. I tried it and didn't work so she said okay and on we went. I still haven't exchanged it. But they sent me the gift card through email so I got that saved for whenever I needed to.

We were very pleased with Square Trade and how the claim we submitted was completed. All parts of the process were done very quickly and efficiently, from the initial call to Square Trade to file a claim, the technician's attempt to repair our appliance, and the final resolution to replace the appliance. Our experience was a good one!

When I tried to apply, it was a little difficult but everything is okay. I called Allstate. They told me we would get the number for the iPad. I got all the information, the rep sent me a link and told me, "Just fill out whatever is there and send it and they're gonna give you a shipping label and that's it." The first time, the lady helped me to do everything. But in this case, no. Only the guy told me, "Don't do this and that," and that's it. Now I'm guessing if it's the right one or not because I never did this one before. For me, it was different. The lady sent me the shipping label. I didn't have to fill anything. But they inspected the unit and they sent me the free label.

I have an Allstate protection plan for my 32" Sceptre TV. I called their number to submit a claim and I told them what the problem was. For some reason, the buttons wouldn't work. They told me to do a series of tests and those didn't work, so they told me that they would just do a reimbursement. They sent me a gift card. They were very professional. Allstate is pretty good, and the coverage came in handy when I had my issue with a device.

The last person did a good job and understood my issue. The previous one was totally clueless. She told me the remote was solar powered which was totally incorrect. The last person listened to my concern and corrected the situation by providing me a replacement remote.

Even though we gave so many details, Allstate still asks for them continuously. Whenever they would review those, they could call us then they could check. But good thing we may not do that in writing. Sometimes, it gives me a problem. Other than that, the coverage is very good especially for the people who work with most of the higher electronic things. It is good to take it.

I wasn't aware what the next step will be. Other than that, it was all simple. If the protection plan is available, they would help me to ship as well. It’s an added advantage, so I thought it is good. They give me a cash-back as check.

It was awesome that I got Allstate and was able to use it once my TV stopped working. It was really easy to get ahold of them and use the insurance.

It is always a sad situation when a consumer is ignored and or mistreated to the point where they must file a complaint in order to get their issue heard and resolved. The Square Trade folks did finally make this issue right, BUT it is just ridiculous that it wasn't handled appropriately to begin with.

Great Customer Services from the start on the Phone. Super fast to get my laptop back to me. They fix my laptop two difference times. All Great Service. Your Staff are Helpful and Caring People. Thank you Guys for being for me. Paul **

Contacted Allstate as I was having problems with my Dell Laptop. First, My first contact was Victor, who efficiently transferred me to Erik, Computer Tier 2/Tech Support agent assigned to my case, he was very professional, and knowledgeable. He helped me on the phone, to solve the issue without needing to send the computer for repair or losing any data. Thank you Allstate, Victor, and Erik.

Poor mediocre service slow, slow, slow on compensation. Authentically genuinely fake. Put your compensation where your mouth is and your Bank book. Allstate is sad and their auxiliary coverages companies. Send the damn check and I'll tell you exactly how good and bad you are.

WiFi not working due to chip issues. Parts received in 2 days, technician showed up in 2 days, resolved issues in less than an hour, expertly done, extremely knowledgeable technician. Best extended warranty ever paid for Squaretrade through Costco.

Bought my TV from Costco & customer service explained benefit of purchasing extended protection plan, so I got it. TV malfunctioned after 3 years. Agent extremely helpful & kind. After troubleshooting, determined TV could not be repaired. My full purchase price refunded promptly. 200% will purchase next TV from Costco & buy Allstate warranty again.

I had a wonderful experience. It was easy and quick. I made a claim on a weekend at a late hour and they replied immediately, everything went smoothly. I had everything done and completed in less than 48 hours. They made it super easy. If I sent a email it was immediately answered. I would most definitely continue business with them.

My son’s PlayStation 4 was not working. I was able to put a claim in with ease. I immediately received instructions on what the next steps were. I mailed my PlayStation and received it back within a week. It is working good now and I have no complaints. Great warranty plan! I’d recommend this plan to everyone. Thanks Allstate!

I bought this plan for my Xbox with the intent of protecting it from anything. Which is what it "covered". Then when my xbox caught fire all by itself I was told there was physical damage to my system and I was SOL. No kidding, there was damage, it lit itself on fire!

I received a used and damaged phone with a scratched screen saver as a like new replacement for my damaged phone after 4 weeks of constant calling to file a claim. The replacement will break soon and is not a new or like new phone. I do not accept this resolution for my claim and will be filing a complaint with Costco for selling the customers protection plans. The insurance company replaces products with old and used devices.

My Fitbit charge 3 screen was dimming to the point I could not see it even in a dark room. Fitbit refused to handle the issue and luckily I had a protection plan set to expire in 3 months. My claim was handled with efficiency and kindness. I am very happy with the resolution.

Everything went smoothly filing the claim and getting paid. I assumed the warranty was already registered under my email, but we had to find the original info and submit it -- all good. Only issue is that the TV prices went up for the same model that we bought over 3 years ago, but we got reimbursed for what we were originally promised.

All-State is hands down the best service I've ever had to deal with with a warranty claim. My TV went down and with 1 phone call 2 days later I was shipping out my TV to get repaired. Super friendly and so helpful the entire way.

I would highly recommend to anyone. I was extremely pleased with my service and process. My questions and concerns were always answered. I was updated consistently from beginning to end. I have no complaints. The individual that assisted me was courteous and knowledgeable. She explained the process and followed up.

I bought a TV at Costco on 08/14/2017. 4 yrs. after the screen started delaying to display the images for what I used the wty. benefit that I acquired from Square Trade. All issues were handled properly since I made the first call and followed all instructions from the technical support team till we came to the settlement and I was reimbursed the total cost of the TV $419.99. Thanks to Square Trade and I highly recommend to anybody to acquire this type of wty. protection plans when buying electronics equipment, appliances etc..., because you never know when you are going to need them.. Thank you very much for handling this issue in kindly manner.

The two cell phones that we have had with ** were no longer operational. I was told to send them in and we would receive two new ones. Which we did, along with packaging to use for the return of the phones. Thank you.

I sent in my HP laptop to have the keyboard fixed. They received it on August 12. They said it would be 2-5 days for repairs. I never heard anything by September 1, so I reached out to them. A customer service rep told me it would be arriving that night, and I would receive an email with a tracking number. I never got an email. I contacted them again, and they confirmed that (1) it was not repaired and in the mail, (2) that they only started to work on it on August 30 (18 days after receipt), (3) that a part was ordered on that date and had not been received yet, and (4) that only now had someone requested a further update from the repair shop after I contacted them twice. The whole process, with shipping, was supposed to be 10 days--which I relied on when I sent it. I still don't have my computer after 20, and it isn't even done. I cannot think of a way there could be worse service unless someone lit it on fire and sent me the ashes.

Sent my watch in 4 weeks ago and still have not had issue resolved. I had to contact Square to find out when I would get my watch back. They said they would get back to me. I was the informed that they couldn’t repair it and I would receive a refund. I have not received as of today. I think a month is ample time to resolve this issue. I am not pleased. The refund is only for Walmart so I am limited as to where I can repurchase.

Tried to file a claim for an item but it came up expired. The expiration date is today 8/17/21. Misleading and it isn’t stated that the plan expires the day before instead of the actual day. I’m stuck with a non-working item because their terms and conditions weren’t clear.