Allstate Protection Plans Reviews

I filed a claim for the TV and it was pretty easy. Someone then reached out to me and the service was simple and fast. Allstate said that they were gonna send another TV but they ended up just refunding me the money so I could get a new one.

I used Allstate once for a microwave and once for a dehumidifier. Both stopped working and when I filed a claim, I did it all online so it was simple and wasn't too difficult at all. It worked well for me. I had to call the customer service team because there was something that went wrong with my claim for my dehumidifier. They said that I had to call them so I did, and they were very helpful and resolved it with that call. So, I had no complaints. Both claims were positive experiences. Allstate is a little bit of security for your product. It’s peace of mind in case your products break.

I bought an air rifle and it wouldn't hold air. Allstate sent me a check, but it wasn't enough. They didn't pay me the full amount I'm supposed to get back with them. When I called in and told them, the rep put me off at that point. I wish they would have taken care of it at that time. But the extended warranty is very valuable and I would buy one from Allstate again.

I recently had to put a claim in because I spilled some black coffee on my computer. I took it in to get looked at and get an opinion. Allstate said I'd need a whole new board and to get the board would have cost $1,300. At first, they said that was what I needed to do. So I was thinking they could pay me and I'll get a different computer at that price because my computer value was 1,499. I went after them again. It was interesting that Allstate gave me different answers such that they were gonna have to try to get the parts or have to take my computer back to where I had it looked at and have them order the parts. Then when I just didn't think that was a good idea and I called back, someone had decided that they would give me a refund. I didn't have to push too hard but it was just weird that I got two different answers. But I was glad with the second answer they gave me.

The website was easy to navigate but the claim took a couple of days. Then, I was told to send my computer to the address that they gave me and I was supposed to hear within 24 or 48 hours. But it was over a week before I heard anything. I called a couple of times to see what was going on with my computer. But my computer was fixed. The rep was very friendly and helpful. Everything was great with Allstate’s customer service.

My phone was damaged and I submitted a claim. It was easy. A few questions and I was taken care of immediately. Thanks with the help of a agent. I would recommend to all my friends and family to always get the extra coverage that Allstate offer you on any products that you buy at Walmart just because you could have that little bit of extra security when you don’t think you might need it.

Worst experience. Took over 2 months to finally someone that knew what he was doing. He gets 5 stars. We could not find my manufacturer for a first year claim. Neither could your people till the end and someone stepped up and said ok you will give you the money back. It was like no one had the balls to make a decision. Worse time. Trying not to buy anything from walmart that is not their own.

Each time I’ve needed to invoke the extension on my warranty, this team has been thorough and fair dealing. I call it in and their customer service department helps me to replace the item or issues me a refund check. The check comes quickly and everyone is made while.

All I can say is that I sent it to them and they fixed it fast! Well worth having the insurance on it! I will buy the he Allstate insurance on every electronic item I buy from now on. It is a great thing to have and gives me peace of mind.

You had the iPad for not even a day. Said there was nothing wrong with it. Maybe try keeping it longer than a few hours and allow it to repeat the issue. What’s the point of sending it out to be fixed when you don’t have it for more than a day to witness the issue.

I have been trying to get my daughter's laptop fixed for 2 months now and I have not gotten anything back about how to even start the process, I am just being given the runaround about the issue. I really wish I could get this done. If I would have known it was going to be this difficult I would have never bought. I discourage anyone from getting these.

My experience was great. The customer service was awesome as well. The personnel who answered the phone they answered all my questions and helped me understand what I needed to do step by step. Thank you so much for the experience and for answering all my questions. I really appreciate it a lot.

I bought insurance for an exercise device. Never thought I would need to file a claim for it, but thankfully I had it when it was damaged. Fast and easy process filing a claim and resolution was within 24-48 hrs. I received a check for my claim within 2 days after the initial filing.

The insurance was only $5; however, it's basically useless. Just how long are we expected to wait for a replacement. It's better to buy a controller at Best Buy. When it breaks, which they always do, you simply return it to the store for a replacement. I truly doubt that we will ever get the replacement. Can you imagine, the language says that once we find a replacement, it will take 2 - 3 business days to send it out to you. Just how long will they look for the replacement?

My only issue with the warranty was that I couldn't get the air conditioner fixed which was what I really wanted and that they issued me for refund on a card that has so many restrictions on it and you have to use it or lose it and I just don't agree with those types of terms. I mean that was my money and I don't feel like it's right to have stipulations and restrictions and time limits placed on when and where and how I can spend it and if you don't spend it, you lose it. It's crazy.

I loved my Remington shaver. I bought it at Walmart. Great price btw. But I knew when I bought it I would need insurances. Like with everything else you buy. I bought the Allstate insurance. Good thing too, after 6 mos my shaver died. Then Remington sent me a refurb replacement. Then that died. Here came Allstate to my rescue! I got a refund. So now I am happy.

When I received my replacement phone it was not working correctly. So unless Allstate wants to send me a phone that is working correctly, I will have my iPhone 12 mini repaired at the local Apple Store. Maybe it would be best if I have it repaired or replaced at the Apple Store. Thant you.

Wow I would like to say I would definitely recommend Allstate Protection Plans to everyone. I had the most amazing experience with Allstate. Not only a quick response after receiving and reviewing my product the turnaround time was very quick. Please never hesitate to purchase the protection plan they offer. It’s worth every penny.

John **

These guys are great. Fixed it in 3 days and had it back from Texas to New Hampshire in 2 days. Right the first time. They rock. My system was all messed up. It kept going out and now it is back and no problems at all. I will be using them for all my warranty needs.

What I liked about those I spoke to was the fact that they were all very friendly and courteous and very helpful. They took care of my problem right away. I received my package within 7 to 10 working days of talking to someone. Thank you for making my problem as stressless as possible.

When purchase the plan at Home Depot no one ever mentioned you can only be reimbursed with a gift card. I had to wait a week to get the washer serviced. Can't wait that long to do laundry every day plus my wife has cancer. I'm a 100% disable vet but customer service should not bought it at Home Depot. They are the only ones that require e gift cards. Thanks for your support Allstate and Home Depot.

I was impressed with the timeline and the way my claim was handled. My TV went completely out and after the representative did some trouble shooting, he determined it needed to be replaced (I had no picture or sound). He was very nice and explained the entire process. I received a new TV sooner than expected and am satisfied with the replacement (and this was a few days before the holiday). It was so nice not to have to go through a hassle to get this taken care of. I would definitely recommend the Allstate protection plan to anyone. It's a lot easier than returning something to Wal-Mart, which is where I bought it.

I bought the insurance because I have gone through too many phones in the past. I was surprised that they covered cracked screens and all! Once I opened my claim it was fast and easy! I simply went to an Apple Store and they assessed what was wrong with it and gave me the option to purchase a new one. So I purchased a new one and Allstate gave me rebate within a week!

It was super easy to file claim on website. I did receive the exact replacement of my item within days. I also received follow up email with updated warranty information. It was very clear to read and understand. I would recommend adding the warranty protection. It was worth the cost.

I bought a lawnmower part on eBay and they offered a Warranty. I didn't think I would need it but I bought it. The part failed and I was ready to order the same part. I had an invoice email saying the part was purchased with a warranty. I filed a claim and it was approved.

They did an awesome refurbishing of my laptop that had liquid damage. They exceeded my expectations! Their turnaround time is fast just like they promise. I highly recommend them to cover a computer, and other expensive stuff too! The cost for the coverage is a really good deal considering how well they repair and quick turnaround.

Refused to make good on warranty. Would not offer any reasonable solutions such as repairing, replacing or refunding. ** call center. Will never purchase anything else Allstate or Squaretrade or whatever other shady name they want to use.

You never contacted me to discuss options. I want my computer back - I do NOT want the cash out offer. I can find a more competent repair facility than you who can actually repair my Surface and not lie about the mainboard being bad. Under California Consumer protection law you must give me the option of retrieving my computer back

The zipper broke off on my cushion. I contacted Wayfair and filed a claim with Allstate Ins. After a lengthy process, I was told by Allstate that they will send a repairman to my house to try and fix the zipper and if it can't be fixed they will replace it. This is ridiculous. I paid over $100 for this insurance and I expected to have the cushion cover replaced not have some stranger come into MY house and try to fix a zipper while sitting on my couch. This is **. PS: the tech never showed up when scheduled.

My Fitbit Charge5 had a black screen and I called Fitbit customer service, but they were unable to get it working. So, I entered my claim online and in a couple days, my new Fitbit CHarge5 was on its way to me. The only recommendation I would make, is to list the carrier when the tracking information is emailed. If you are not familiar with carriers' tracking numbers, you would not know who to check with.

They were we quick to respond and have my replacement tv in less than 2 weeks. Very knowledgeable customer service rep and very friendly. Nice to still find a company that provides such good people and service. I would definitely recommend them and hope my next purchases will provide Allstate protection plan.

Happy with your service and product that I purchased from Costco. I was taken care of and my issue was settled more than satisfactorily. I appreciate your time and effort in helping me and I would recommend your insurance products to others in the future.

You guys were amazing. I had sent my laptop to you. And not even two days later it was back and prepared. And in a timely matter. You don't get that type of service from just anyone. Allstate is the way to go. Thank you I would highly recommend you guys to anyone.

Very fast service. My device was repaired and returned in just days. The person that I spoke to was most knowledgeable and friendly. I wish all companies were as efficient as this one. I would recommend this company to my friends and family. It was a pleasure working with this company.

Our microwave broke and we submitted a claim with our warranty and it was extremely easy and handled immediately, in less than 2 weeks we were reimbursed the purchase price. Couldn’t be happier with the process and the speed of the entire process! Very glad we paid for the warranty plan from Walmart and Allstate.

Allstate was swift with response on my claim and making a decision on how they were going to handle it. They supplied a return label and shipping info and I got it out to FedEx immediately. It has now been 8 working days and I haven't heard anything about my claim. I would have thought it would have been received by now, as I was to be notified when it was received. I will give it a few more days then get ahold of Allstate.

I have a robot vacuum. I heard people are having problems here and there. I purchased a protection plan from Allstate when I purchased the item. I made a claim when the item wouldn't charge at all. The claims process was bumpy. They said, "What do you wanna do?" "I'd like you to replace it." They sent an email and looking and checking my email, they said they're not gonna replace it, they're gonna send me a gift card. So, I said, "Okay. Why did you ask me?" They said, "Oh, they couldn't find one that to replace." It's a robot vacuum. They can. There are tons.

I bought a carport in 2021, didn't set it up until August 2022. After a year it started coming apart at the seams, and tearing. I filed a claim. Everything went good except trying to file online. I ended up calling customer service to finally finish the claim. Other than the online experience, it was good.

I gave wine cooler as a gift. Within 6 months it stopped working. A claim was filed. We quickly received a reimbursement check in the amount we paid. Customer service representative was courteous and answered all questions. I was surprised how quickly the issue was resolved. I would recommend this protection insurance to others.

I have used your service a few times and I have more than one item under your insurance. I am extremely happy and satisfied with the service provided. Just my computer alone has saved me more than once. My thumbprint ID went out, then I dropped a full bottle of water on the computer and the screen was toast. Both times the turn around time was excellent, even though the first time they had a back-ordered part. Great job, Allstate Square Trade!

The item I bought was making so much noise. During the claims process, they told me what to do and gave me an idea of what the issue was. I did it and it worked. The warranty has been working for me so far.

The claim process is simple and quick. In less than 24 hours I had my e-gift and went to Sam's to order my new glasses. I would recommend Allstate insurance for glasses to my family and friends. I have been getting insurance for my glasses for several years and it has paid off to do so. Thank you, Allstate!

I found out on most of my products I never have to use Allstate Protection Plans 90% of the time because the products are good. I purchased it on certain things that go outside like game cameras and things that take a rougher environment. The two times I used them, they were good. But they need to have some way to connect them with the product I purchased them with. When I buy a plan, they don't put on the plan what item is on it. I have to tag everything together and that's the drawback of Allstate. Even when I buy it from the store, if I don't staple for it all together or write everything on the pamphlet and put the receipt together, I'm screwed. It's a big process. And I gotta put it all in my file cabinet. It's awful.

Most of the time, Allstate is worth getting. I've filed claims a few times and it's been fairly easy. But you have to follow the procedures by the tee and if not, it takes a little longer.

At first, I wasn't getting a protection plan, but I was noticing that all of the things that I bought are not through Walmart and they don't always work. I spent over $300 on a motorized little car and they said to charge the car and I did. After my son rode for an hour, the car would never charge again. I bought a battery and I spent close to $400 on this car. Since then, even if it's a $12 toy, if it says $2 insurance, I buy it.

A leaf blower I had been using just a week before refused to start again. I removed the carb. and cleaned with Carb Cleaner, filled with a fresh gas/oil mixture of fuel, installed a new spark plug (and determined there was spark present). I notified the Allstate Warranty folks and they immediately offered me a choice of settlements. I chose one and they carried through from their end very quickly.... very happy with their response and service.

I reported it to ** as I had purchased the protection plan thru AllState. When I talked to AllState, they immediately responded on how to proceed, including what to do with the old phone, and provided a mailing label to return it. The people I talked with were very polite, courteous and made every effort to ensure I knew how to proceed. It was a pleasure dealing with a company that takes the time to make a customer feel important.

My husband & I will never purchase anything without a protection plan, that is in our age (we are an elderly couple) our peace of mind we need. We are thankful that Allstate gives us that option. We do understand that insurance companies, etc... need to find out if a claim is rightfully, unfortunately these days are a lot of people not honest anymore. We tried to keep up with all the rules & regulations, which in our age was a little hard sometimes, but understandable. At the end we were never left alone through the whole process & had great help, understanding & friendly staff from your side & we are very grateful & customers for life. Greetings DeWayne & Karin **.

I got a protection plan from Allstate Protection for an awning. I got it online and there was a follow-up email when I applied for it, and then there was a notation on my account for their item. I filed a claim and they only make you do it online and it was cumbersome to do such. They did take care of it. It took several telephone calls and emails, but there seems to be this hesitancy to talk to people live on the front end. So, they keep trying to send you through a web portal that sometimes works and sometimes doesn't. I found that to be frustrating. The insurance seemed a little expensive, but it worked out. I was successful in my venture of replacement. It did take some time, but it was replaced with a dollar amount where I could buy another one. It was interesting that they wouldn't just send me the exact item. They gave me money to buy my own, but it was just an extra step.

We needed to have our TV replaced because it broke and Allstate insisted that I needed to take it somewhere to get the TV repaired. We live remotely and the closest place was over an hour away. And in the beginning, they pretty much refused to allow me any other options telling me that somebody would come to our house to repair it. So, it took over a month for me to call all these different places that they requested that I call just to be told that they couldn't help me. Then finally, I was able to call back and they allowed me to have a TV mailed to me, which then took another three weeks to get done.

I got good customer service from Allstate. I bought a TV three years ago and I had issues with it. So, I called Allstate and the gentleman I spoke to was so professional. He talked me through things that we could try to try to get the TV working again. We did that for almost 30 minutes and we had no luck. But he was able to resolve it in an instant by saying he'd send out a new TV. He said it'd take a week or two, and I had no problem with that since I wasn't in a rush. But two hours after I hung up the phone with him, I got a text message from Allstate stating that my TV was on its way. He somehow got it expedited to have it come the next day at 10 o'clock in the morning. That's top-notch service and I appreciate what he did. The only thing is, my old TV was a Samsung and they gave me a different one.

I purchased a plan for a weed whacker. It quit working. It was a rechargeable one and something happened to the battery and wouldn't charge and I couldn't replace the battery. I tried and that item was no longer available. The claims process with Allstate went smoothly. Everything worked okay. They sent me a check.

When the hoverboard stopped working, Allstate gave me a check for it. The process was perfect. I always buy protection plans on my big purchases. When I bought a PlayStation 5, it didn't give me the option to buy it. I just bought one 10 minutes ago at Walmart.

Representative was extremely polite, knowledgeable, professional, and helpful. The process was efficient and quick. I was completely satisfied with the trade of reporting the problem and the prompt manner in which my situation was handled. I would recommend this service to anyone wanting a little extra coverage for their items. Thank you.

Had a bad charging port. Sent it in on a Monday and got unit back on Saturday. Very pleased. Would have liked a sheet showing what they did since I am a techy kind of guy. Would purchase this insurance again. eBay was wise having their techy sales to include this insurance.

I purchased a mattress at Big Lots and the protection plan 1 year ago. In one year the mattress is sagging and causing major back pain. I'm consistently being told by customer service my protection plan covers the free mattress protector they send you-- not the mattress. I would not pay 99 dollars for a free mattress protector. You can buy a mattress protector for less. Then they say you have to report the claim within 30 days. 30 days of what? A mattress doesn't sag in 30 days. I talked to Big Lots Management and they told my protection plan is an extended warranty that covers the mattress. I've talked to both companies several times and keep getting the same results.

When I bought an air mattress that was defective two months after it was purchased they honored the warranty and the insurance. They are responsive and handling the issue. Call them and they begin working on it probably and a short amount of time and the issue resolved. Very pleased with the way they handle the issue.

I made a warranty claim for my tv when a power surge damaged the picture on my 65” tv. The whole process was easy, fast and the customer service agents were very helpful. The replacement tv I received had been damaged in transit so I called them and they immediately sent a replacement tv to me and I give them 5 stars because my new tv is great and the whole process was easy.

The company has resolved this issue with me and I am grateful for their follow up.

You guys weren’t so helpful. I paid for a warranty on my tv to find out that warranty don’t cover accidental damage. I would have loved to get some type of compensation, half my money back or at least the money back. I paid for the warranty just for the misunderstanding.

Squaretrade agreed to repair the machine. It was returned very fast at no extra charge for me. It seems to be working just fine and I am glad I purchased this policy. The policy was far cheaper than a repair w/o it.

I didn't remember at first that I had warranty on my product, so it was easy to go and find out I was still covered under warranty. This process was very easy. Everything was done in a timely manner. I was happy my warranty was upheld. The experience was great, and I would definitely make sure I use this service again if needed. Thank you!

My computer was having problems and it was still under warranty with Allstate. I sent it back to them to be repaired and they fixed it. The time frame that it took them to do the repairs was very short and everything was done professionally. I will definitely recommend that they can be used for warranties in the future.

Our 4 year old LG refrigerator stopped working while we were away. All the food was spoiled. LG sent a tech to fix the appliance. We filed a food spoilage claim using our extended warranty from Costco. The Square Trade agents were very accommodating and after verifying our warranty, asked for pictures and value of spoilage via email. The claim was approved in less than 24 hours and the check was received within a week as promised. This is a first claim for us using extended warranty system. The experience was very positive and we would purchase extended warranties for future appliances.

I filed a claim after my bar stools deteriorated and the filing process was simple but I had to make about 6 calls to follow up on my case. A technical issue happened on SquareTrade's end that blocked my claim from being successfully submitted and it took a lot of calls, waiting on hold, being told everything was fine when it wasn't, having to talk to multiple agents to get the claim moving. Luckily the last agent was extremely friendly and solved my issue but it was difficult to complete the claim.

Charger broke off in port. It was mailed and returned to me in perfect condition. The port was cleared and usable for charging. I couldn't charge my tablet with the part broken off. The end was snapped off too short to remove the piece. Thank you very much. I was very pleased with the fast and courteous service I received.

My claim was approved in the quickest time. I got refunded 100% for my Pixel 6. I purchased the phone this year in January. My phone suddenly stopped and it was unrepairable. I am really satisfied with the service from AllState. The customer service was too professional and handled my request each time very nicely. I would definitely recommend AllState protection.

We have to constantly go in and connect. We have rerouted everything to accommodate the TV but it still buffers and has horrible connection at times. I stopped calling because I cannot understand the representative most of the time. I paid for protection and it just seems like it was wasted money.

We had problems with our TCL TV and by answering numerous questions and sending pictures, it was covered under the extended warranty we took out when we bought the TV. Since then, we have taken out the extended warranty on other products. The customer service was second to none. Great Customer Service.

I had serious hard drive problems with my iMac 27", a computer that is key to our video editing. I decided to have it repaired. Luckily, I recalled I had a Square Trade policy, however figured it had expired. It hadn't. Still had a month to go. I contacted Square Trade. They verified the iMac was still in coverage and recommended I take to an Apple authorized service provider. The Austin Genius Bar said the drive passed basic test, however had a kernel loss problem. They recommended we have the mechanical drive replaced by an SSD drive, however the Apple Store couldn't make the switch. We ended up at another Apple authorized provider, MacTronics in Austin. They replaced the mechanical drive with parts they had us order from Amazon.

The team that came and eventually repaired my 82" Samsung TV for Cone Appliance (Scott and Scott) were excellent. The process to get to the actual repair took a bit of time and included multiple calls to multiple entities. Here is my experience: I bought a Samsung 82" TV from Costco 2 years ago with a 5 year Allstate protection plan. Recently my TV Picture went completely out. No power to the TV. Doing my own troubleshooting it was apparent that the power board must have gone bad. I called the Allstate customer service Number to start a claim.

I considered not buying the protection plan when I bought my glasses, but the cost was low enough to convince me to purchase the plan. I fell walking my dog and broke my glasses. The process was simple. I received my check promptly and the company informed me with updates at each step of the process. I would highly recommend the eyeglass protection to others. Good value for low cost.

I contacted Allstate regarding a dishwasher that was not working properly. The dishwasher had a warranty which I had purchased through them. Allstate handled the situation promptly and now I have a working dishwasher. Allstate originally tried to find a repairman to come out and had no luck. They allowed me to find someone and reimbursed the expense, but supplied the parts.

I had a very easy and straightforward experience filing my claim. Process was fast and easy. All I had to do was upload my receipt to show my proof of purchase and after that it all was so fast and got a quick response as well. Response came in the form of emails and I did not have to wait much to get a response to have my claim be approved. After it got approved I got different options as to form of pay out and then I just had to pick the one that was better for me.

I purchased a pair of refurbished Sony WF-1000XM4 earbuds on eBay that included a two year warranty with Allstate. A year and a half into it, the battery life suddenly and completely turned short lived, and I contacted Allstate. My claim was accepted instantly and I mailed the earbuds to them prepaid; received word extremely quickly that they were unable to repair the buds, but would mail me a payment. Received a payment IN FULL for my initial purchase price within a few days and I couldn't be more pleased. Allstate was OUTSTANDING and made what could've been a major disappointment a surprisingly painless and fruitful experience. FIVE STARS.

Greetings. I am sending this email in recognizing Ms. Alicia a customer service representative. She quickly, efficiently, and thoughtfully took care of a previously filed claim for me today. This claim was originally filed last week and has taken several days to process when it should have only taken a day or two. I had to speak with several customer service agents about this problem. Miss Alisha was the only one that was able to resolve this issue, and she was the most courteous. The business should make sure to value and respect her excellent contribution to the company/ Thanks again Ms. Alisha.

When my TV failed I went online and started a claim, I then went through the customer service and it was verified the TV was not repairable, the warranty team located a replacement and sent it to my door. The process was a little lengthy but in the end it all worked out.

We had this same chair before and loved it. But the bonded leather just disintegrated over time. We went to buy the same chairs & explained to the salesman at NFM about the last chairs. He assured us if we bought the Allstate Protection Plan we'd be covered if that happened again. Also covered against spill, tears, animal destruction, etc... So the leather on the back of one of our year-old chairs is starting to do the same thing the last ones did. No problem, we thought, because we bought the protection plan.

The computer monitor would flicker like a fluorescent light bulb that is burning out when turning on or waking up from sleep mode. This warranty plan reimbursed my purchase price of an amount they thought I should be able to replace that monitor. I bought the same protection plan for the replacement monitor. I also bought a new TV and bought an Allstate warranty for it.

I couldn’t have been more satisfied with the experience of going through an insurance claim with Allstate. Allstate made every step and process so easy for me to go through. It was done in such a quick time. From the moment I shipped it to when I had my Nintendo Switch back at home and running perfect was less than a week. Great service!!!

I am glad to report that I received Top notch customer service! This includes a hassle free Immediate replacement of the damaged goods. The customer service representative was Helpful and totally cooperative, I am totally satisfied with the way my claim was handled. The customer service I received Could not have been better better!

TV audio failure reported Sunday 11/5 to Cosco then Allstate/SquareTrade Warranty. 11/7 and 11/9 schedule warranty appointments canceled after they never arrived--we had to call to verify where they were. 2nd Time they claim they did not have any parts? 11/13/2023 - called SquareTrade 1-888-504-2659 to find out the status of our Samsung claim #***. Was told to call Samsung 1-800-726-7864. Called Samsung at 3:30 pm on 11/13/2023. Spoke with Leno. He reached out to the Global Center Part American to check the status of the parts. 3 parts are in transit and 1 part is in backorder. Have no idea when the part will come in.

I have a plan for a Samsung 60-inch television. When I purchased it, it came with a two-year factory warranty from Samsung. I purchased a three-year extended warranty through Allstate. Exactly one year and five days after the purchase, the TV went to a black screen. I dealt with Samsung for seven weeks and they kept running me around and telling me that the TV did not come with a two-year warranty. They insisted that I got a one-year warranty from Samsung, and the second year is through a third party called Assurant. Samsung kept submitting a work order for a repair, and no one in my area was willing to work on the TV through Assurant Insurance. Everybody told me, if Samsung is going to pay for the repairs, they'd be more than happy to fix it. But if it's through Assurant, they wanted no part of it.

Less than 3 years and I had 3 different service calls (LG Washer), after the 3rd visit the tech said it's no good and need a new one (he was in house for less than 10 min). He took the parts that were sent and informed me I would hear something within 1-2 business days (I called 4 business days later). 3 weeks later and I have had to call 3 different times to get an update and finally was told they will send a 'Payment' to reimburse me (had to call a 4th time to find out how much). The payment is for a washer I bought 3 years ago that is now $200-$300 more. Fam of 5 and we just need a washer.

My dogs tore into one of the cushions and I had to file a claim. It was hard to get the reimbursement check. There was an issue with sending and there was limited access for communication. It had to be all through email or through the app, which isn’t user-friendly. I was trying to get into it and there were three different claims they put out there and you can only click on one. It wasn’t always updated. The way the rep who sold me the sofa spoke to me about it was something totally different than what the rep from Allstate Protection explained. He did great telling us about it but it doesn't match up with what Allstate covers. So, that needs to be fixed. Allstate should have an updated information. Also, the coverage wasn’t detailed. The dogs tore up the pillows as well and that was a big ordeal. So, it was annoying. But otherwise, dealing with the customer service team was okay. I'm glad I'm done and over with the claim. Hopefully, my dogs won't do it again.

I have multiple items with Allstate Protection. One of my recent ones is a game system. I got the plan for it to make sure that it can be replaced if it malfunctions within the first few years because most electronics do. I went online and filed a claim. They asked me some information about what was going on with the device. After that, they let me know my options. Recently, my Switch went down, and instead of them just giving me a refund for it, they told me I had to send it in. I didn't like that they were not sending me anything to send it in.

Allstate's website is easy to navigate. But I bought a television and they don't cover it. It doesn't go for a broken screen or it's only mechanical details. It would be great if within so long if it breaks, they could cover it. But the first time was good. It was for a laptop. The screen broke and Allstate fixed it. I was glad about that. They do up to about two to three times.

We started out having a problem with the bottom freezer with ice buildup. The first time Allstate made an appointment for someone to come out, the company never showed up. When I called about that problem, the guy told us that we needed to defrost the freezer first. We took out all the food, defrosted it, followed the instructions, and cleaned it out. When we plugged it back up and were waiting on it to cool off, it stopped working. When a tech came out, they determined the power cord was burned. Allstate mailed a check for the reimbursement. The whole process took a month. We had a good experience.

My JBL speaker wasn't charging properly and I could tell it was messed up 'cause it was cracking. I mailed it out to get it repaired but they sent me a gift card instead. I don't want the gift card. They're reimbursing me the 139 when it's a $240 speaker. I'd rather have the speaker and just get it repaired myself somewhere else. They sent me a prepaid shipping label, which is fine, but I had to get my own box. If I paid $139 for the speaker, then it's fine for them to give me a 139 gift card and I can get another speaker of the same value. But I can't get the same speaker. Other than that, their rep was great and she did awesomely. She guided me through the process.

I recently made a claim through the Walmart app that sent me to Allstate, which they have a contract with. I answered a few questions about what was wrong with my device and then it said, "All right, your device qualifies." Then it came in a week later. This time, it was easy. Other times, I had a rough time making a claim with them because they said the device was still covered by the manufacturer's warranty. But, the manufacturer didn't wanna pay it off because they said, "We're not responsible for whatever it was damaged for." I had to go back to Allstate and explain to them what was wrong with it, and then the call would cut off. I had to start all over with someone else. But besides that, I haven't had any issues with them. Everything was straightforward. They were helpful.

The cooktop would turn on by itself, or it would turn off the burner I'm cooking on when I hadn't touched it or asked it to turn it off, or sometimes it could change the temperature. I went back to my eBay account where I had purchased it and it directed me as to how to do the claim. I had to send in a copy of my sales ticket then it sent me to another website. I called the other website and it opened up into an information page. I followed the directions on the information page and spoke to somebody. They told me to contact the manufacturer because it should have still been under warranty. It was only a couple of months old. This was a paint. I contacted the manufacturer and the only time I ever got a response from them was 4:00 in the morning.

I got a Fitbit Charge 5, and it stopped working after a year. I tried to troubleshoot it and talked to Fitbit support, and their resolution was for me to buy another one. At that point, I got an Allstate Protection plan because a similar thing happened to me a year earlier. So, I followed the steps to get a new product, and so far, so good. It was all online. There were tracking numbers and claim numbers provided. So, it was a user-friendly experience. They sent a new device in the mail. Allstate was a fantastic investment.

I’m so glad I did! It quit working after just 2 months and Fitbit said it wasn’t covered by their warranty. With just a little effort, Allstate agreed to reimburse me for all but about $6 of what I paid and didn’t even require me to send in the non-working item. I’ll definitely buy their coverage again!

I had a claim for the recliner. When I took off the throw blanket from the recliner, I noticed it was coming apart from where it was sewn. It was like the material was old and it started unraveling. We took a picture and sent it to Allstate. I also submitted the receipt and the warranty that I bought. After an hour, I got a thing stating that they had received the claim and that they were gonna look it over. Then they said because it was a big item and I couldn't send it back, they were just gonna refund me the money I had paid. I haven't used it yet but I kept the e-card from Big Lots with the number on it and I can use it when I go into the store. But I would've liked the hard card. Allstate should think about other elderly people like my age who are not computer savvy.

I purchased a Samsung 70” TV, along with an extended warranty from Sam’s Club on 10/30/2020. On 10/06/2023 the TV stopped working. I filled a claim under the extended warranty on 10//07. I was given a claim number and told a repair service would contact me within two business days. They never did. I called them twice but was only able to leave a message. They never called back. Little did I know this service had a consumer rating of 1.7! Once again I contacted Square Trade and was given another repair service. They were much better, they called me. Today my TV was repaired, 18 days after filing the claim. Make your own decision, but I would never buy another extended warranty with Square Trade.

It was easy process to get the claim complete. I thought I would be declined and refused like every other company but Allstate had friendly people who are sympathetic and hassle free process. More companies should operate like this and understand that we pay a fee to feel secure and when we need items replaced it should be done without feeling an additional burden. I will use Allstate again.

My TV screen went black. Still had audio. Called Allstate and I was told to run some test to try to get the picture back. Nothing worked so I was informed that the TV would be replaced or refunded. I was informed that they chose to refund the purchase price. I have received that check. Very satisfied.

Assistance was provided promptly..Resolved issue within the same day. Check was mailed. Received it in less than ten business days. No hassle. No longer forms to fill out. Will use this company again for product warranties.

I purchase this 65' Vizio in 2021 in good condition, this month when turning the TV on it had lines of color and circle on it. It has never been damage, I did a claim & called Square Trade with Allstate Protection Plans and they stated my TV had a crack on the inside screen when it was on. The TV had colored lines on it and now picture. I take good care of my television and they would not honor my warranty. This is a Scam protection plan. The people were not helpful at all and I wasted my money and time buying a warranty from them. I will never get another warranty from this company. It is a big rip off. I all brought another Vizio 55' in 2020 that had the same problem. SMH, never again, it is something wrong with that brand.

I put in the claim on a cracked screen and unusable phone on October 18, 2023. I took it to my local Shipping Depot the next day. I was shocked when I received my eGift Card two days later on October 20, 2023. I don't believe you can get any faster service than that.

The young person who helped me, Sayed was very helpful. He was patient, polite, and kind. He informed me of the exchange process and made it simple. My phone arrived within a day and a half. Thank you, BBO.

Excellent service. Professional, communicative and prompt. Made claim online first. Had a small issue getting the receipt for verification to them, but they were thorough and patient. Explaining the need before issuing payment. Save ALL receipts. We made a claim just five days before warranty expired. The iPhone camera had a glitch and it was no fault of ours. Made claim on 3rd October and payment issued on the 17th. Get protected through Allstate.

My claim experience with you was easy and painless. Thank you! I'm so glad I got this insurance with you. It made this old guy happy and that's a good thing. So happy to deal with an American business in this world today! Especially for a veteran like myself. I'll highly recommend you to my fellow vets.

The service was great. From when I placed the claim until the entire process was done the service was superb and professional. I would highly recommend All State for Appliance Protection. The company they sent to fix the appliance was very courteous. They kept a steady contact with me and updated me constantly. The person that came to fix the appliance was a pleasure to deal with.

When I called Allstate Protection Plans for my cellphone, they created a claim for me in their system and told me that it was okay for me to go directly to Apple, but it was important for me to make sure I get a work authorization form and if it was not repairable, to make sure they put that down on the paperwork, which I did. I called them and told them that I have the paperwork. They told me to reply back to the email that I received that said warranty support with the paperwork and they should process it and I should hear back from them. I waited two weeks then called to follow up on where the claim was. They said they were missing my receipt. I uploaded the receipt and I was told to wait two more days then I should get another follow-up that said that they had everything. The other day I got the email that said that they had processed it and they were going to mail me a check. We have received the check for $500.

The day before Idalia, we were watching the news and all of a sudden, the TV went black. So I did the claim and about two weeks ago, they sent me the new TV. At first, the claims process was frustrating because they were giving me the runaround. It took them about a month in order to do my claim and I was a little frustrated. I even told them I was gonna get a lawyer and I was gonna go to Telemundo because they weren't giving me answers. We were almost a month without a TV. But in the end, I finally got my TV. I was frustrated and said a couple of bad words to the customer service team, but they were always nice to me. So the customer service was awesome.

I bought a car alarm from eBay and Allstate was part of the sale that came with the refurbished unit. There was an issue with the unit. The warranty, through the email, said to file a claim if I have an issue. I went online and filed the claim online. It was not very easy getting customer service because it was all done automated on the website. I got an automatic response back that said, "Because it happened with the unit brand-new, basically, as it came, it's not covered under warranty. You gotta go back to the seller on eBay." I went to the seller on eBay and resolved it in that manner. The claim was closed because of that. On the whole, go for Allstate Protection.

The claim process with Allstate took me less than five minutes online. My item wasn't working. They reimbursed me only 11 bucks.

I bought the controller from Walmart and it had stick drift. It's an electronic device, so if you just set it on the counter and you weren't touching it, it was acting as if you were pushing in a direction, but you weren't even touching it. We tried to fix everything and I did an hour of some troubleshooting with the Nintendo people, but we were unable to do it. So they told me to call Allstate back, and I did. Their claims process was very easy and the person was very comfortable with me. I didn't have to go Karen, as people would say, and I didn't have to get upset. They just talked me through it and they were able to get me a check to pay for another controller, so I went out and got my daughter that.

I purchased a protection plan from Allstate for a VIZIO TV. I made a claim request because it stopped working. It wouldn't power up. Nothing we did would make it work. Allstate had taken us through several steps, and even that wouldn't allow it to start working again. As far as the claim process, I went through Walmart, and I went through their steps on how to go online and fill out all the information with Allstate. Then, I contacted a representative over the phone. It was easy to get in contact with the agent, but it was complicated to a certain extent to go through all the measures to satisfy Allstate in trying to get it replaced. They wanted me to unplug the TV and manually push the power button for 30 seconds and then do something else. They kept repeating the steps. I'd already done them, and then they wanted me to repeat them again.

My recent claim to Allstate was for my angel tree. Her light stopped working. It's already been taken care of. I did the claim online. It was very quick and easy. They sent me a check for the value of the tree. I also had a problem with the vacuum, and one of their gentlemen spent almost an hour on the phone with us trying to get my vacuum fixed. He could hear how bad the vacuum sounded. We had to take everything apart, which was fine to try to fix the vacuum. I was like, "If that breaks, then we're screwed." He was like, "No, we'll send another one." Anything that we've had go wrong, everybody's been really great with us.

Our experience with Allstate Protection was wonderful. We received our item in a timely manner. We had to file a claim on a Chromebook. The process took about a week. They fixed the device.

Allstate was really good. My TV was messing up and they took care of it. They gave me another TV right away. The rep was helpful. I'm very satisfied with them.

I have a protection plan for an MP3 player. I've got my refund for the issue I have. The only problem was sending the paperwork in, the way they would direct you to do it, it was a pain in the butt. They wanted me to take a picture of the receipt, scan it, upload it, and there are some confusing things on the website. But as soon as they got the equipment in with the paperwork, they sent the refund within 10 days.

At first, it was difficult to file a claim. It was going back and forth. But once I got all the information, it went smoothly.

They kept throwing parts at Pit Boss Grill and that still didn't fix the problem. It was fixed for a couple of days but it went haywire again. It almost caught on fire so I gave up on it. I had enough and I called them back up. They dealt with it and they gave me my money back.

I filed one claim to Allstate online. It was quick and easy. My back camera lens shattered when I was taking my oldest son to school, and my phone went off the center console and hit something in the back. It shattered the back. So, it came off. Allstate was very cooperative, understanding, and they sent me a shipping label. They told me how to package the phone, and they told me to ship it back to them. They sent me a reimbursement of my choice. I had options. I could have chosen a check or a Walmart gift card or a regular gift card. I chose Walmart because it was where I got the phone from before and I really like that phone. So, I got the same exact phone. I got the gift card within 48 hours after shipping the broken phone out. So, it was efficient. I got a second plan since they were so great.

Extremely online easy filing process! Was top notch until they made an error and sent a check for only the repair diagnosis amount and left out the refund for the covered cost of the generator before closing the claim. It was very challenging to find info about how to get this fixed. Only way found to start a conversation was using an online chat feature that was very cumbersome. Had the refund check been for the correct amount I would have given 5 stars.

I have to say I’m impressed. I bought a tool on eBay that came with a 2 year warranty provided by Allstate. The tool failed a little more than a year later. I contacted Allstate and, much to my surprise, they requested the tool to be shipped to them and in less than a week, declared the tool unrepairable and sent me a refund check. Outstanding!

I took the phone to two repair shops, neither could fix it, then I took it to Verizon, who gave me a new sim card. Phone still not functioning correctly. All they will do is reimburse me for the cost, no taxes, and WILL NOT REPLACE THE PHONE!!! THIS STINKS.

Claim for iPhone processed immediately, Apple replaced the phone and SquareTrade sent the check as promised within couple days. There was no need to even place a single call, all done through their app, they really improved. I have square trade for all phones, TVs and appliances. I recommend square trade.

I didn't realize I'd bought the warranty. When I realized it, I put in a claim and had a new TV within a week. Perfect tv replacement. It's the brand I would've bought myself. In fact I did order a 70". It came the day after my free 55".

The whole process was simple and hassle free. I initiated the claim online, described the problem. I was sent a pre-paid label. I mailed my laptop. Got it back repaired. Easy! They also kept me informed of the entire process. There was no need to take it anywhere nor spend hours on the phone with anyone.

This Issue was resolved by issuing a brand new Tv. Issue was also resolved in less than 1 month of me filing initial report. Thank you all for helping me. I am happy with my new television as it has all the same features as the old one did just with a newer control. Same function and really easy to use as well.

Thank you, I appreciate your assistance with this product.

I have been trying to get claims done on 5 cell phones since 8/21/23 and it has been a struggle. The CCR's give out wrong information and I still have not gotten all of the claims resolved due to the hoops they want you to jump through. Not worth the cost of the plan because they don't even pay you the full amount you paid for your phone, they pay you what they say the phone is now worth 2 years later. It's a waste of time and a scam.

Great experience. Claim was handled efficiently. Delivery was probably the best we’ve ever had. Received the date, then a 4 hour window, then notified when they were 10 minutes out. Guys were super nice! I do wish there were better options for the tv replacement, but it wasn’t a huge deal.

It was fast and painless. Claim resolved in less than a week. I have always stay away from warranties but I didn't think the sofa electronics would hold up so I bought the plan. It wasn't the electronic that gave out but the structure itself. I was two years into the three year and they fully covered it. Great service.

Allstate personnel were not knowledgeable and rude. This whole ordeal was trying. I had to contact Costco twice to get resolution. It took over 1 month to resolve this issue. The repair personnel, when they finally arrived were terrific. Getting them here was the difficult part. I had 3 different claim ids. One of the claims was canceled by Square trade without my knowledge or consent.

Never received my replacement phone. Your people said call **. They said call you. Everyone is about to lose a customer and I will make sure to let everyone know you can't honor your warranty or even give a satisfactory response. I'm disgruntled and tired of being on the phone. Y'all told me Sept 27 it would be here 24-48 hours and now no one knows anything. I'm so disgusted. I want a refund on all my warranty I've paid. On a week now without a phone.

It was really easy to submit a claim when my ice maker broke. I talked to two people at Allstate. The first one I talked to was in the wrong department. But she got me to the small appliances department. I told them I never filed a claim before and they walked me right through the process. Everything was step-by-step. I didn't have to wonder or guess about anything. They were really good at explaining everything, what would happen next, and the emails that I would be getting. They were knowledgeable, fast, and efficient. They were easy to deal with. I loved the rep that I talked to at the small appliance department.

We've filed two claims with Allstate. The first one was great but the second one was a little bit more difficult. My husband spent a lot of time being transferred to five or six people per call and then we weren't able to get enough for the device to replace it so there was some out-of-pocket cost. But other than those, it was a pretty simple process and if we didn't have the insurance, we would have paid for all of the out-of-pocket cost. It's worth it.

My powered recliner chair stopped working. I tried three times to file a claim and the third time, it stuck. My claim was handled within a couple of days. Everybody should get an extended warranty. It's definitely needed. I had a great experience with Allstate.

Immediate response, great agent, I called because the HDMI connections on my 70” Vizio TV stopped working. The agent walked me through the diagnostic procedure and it was determined the the TV was defective and would be replaced under the warranty I got when I pitched the TV from Costco. I got a replacement Hisense ROKU TV in only a 5 days. This is what customer service should be. Thanks.

I want to say that I would absolutely recommend Allstate to all of my friends.... In fact I have already started sharing my experience.... The reps were caring, patient and so so helpful.... especially to an old lady who is not very computer confident.... Allstate took care of my issue in a very timely manner.... Thank you Allstate....

I ordered a replace for my 75’ TV and they delivered it and left it in front of my building without notifying me, my neighbor brought it to my house and when I turned it on the screen was cracked, very disappointing. I won’t a replacement immediately. Phone: **. Email: **.

Allstate is very quick and reliable. My TV screen went black, so I filed a claim and it was very easy. It only took a response, within a day or two, and the customer service team was very helpful. They didn't drop my call and really worked through it to get me a new TV.

The customer representative was really helpful. She collected my information and helped me make my claim. She was polite, attentive, and patient. It was over all a great experience. It was fast and easy. I will definitely use Allstate again. I rate my experience 5 stars. Thank You Bryan K. **.

I had an issue with an appliance that I purchased. I am so glad I made the decision to purchase their protection plan when I made my purchase. They went out their way to get an issue resolved. I’m am very pleased with the outcome. I will highly recommend this company.

The online form submission was pretty straightforward. However, I was instructed to call after completing it, and I was then asked all of the same information again by the representative that I had put into the form. It was very irritation to complete the form only to have to go through it all a second time.

I had an issue with a laptop which broke during the warranty period. I contacted Allstate thinking that I would have issues and or get the runaround, much to my surprise it went very well. The customer service was first rate, they listened, try to troubleshoot first and when they did not work, did not hesitate to reimburse me for the laptop. I am very happy with Allstate and would recommend them in a heartbeat.

The motor was not working well, very slow motion and the chair was moving side to side feeling loose. I was afraid of falling sideways with the motion. I really felt afraid of lifting it up to be able to sit up, and due to my lower back problem, most of the time it would not made it possible.

It was easy to file a claim online and you hear back quickly. It wasn't hard to do. I received a e-card with the amount of the refund. I appreciate the simple easy forms to fill out for the information that they needed to process my refund. Thank You very much!

Allstate was very attentive with helping me. The Manufacturer resolved my issue because the product was under warranty for a year with them but I appreciated all the help that Allstate did for me. I will come to them again in the future with anything I need. I will recommend to a friend.

Phone was dropping calls and overheats. Went to shop to see if it was repairable, cost exceeded more than value, called All-State. Was told return phone and a refund will be submitted. Sent phone away through FedEx. Now waiting for 5 business days for my check to arrive at my home.

I never received the money for my claim, even though my claim was accepted and my affidavit was signed. My rug was ruined and my warranty was supposed to be valid for 5 years, I’ve had it for less than 2 years. Why pay for the product if they don’t honor it??

Called to inform about the problem I was having with the printer and the steps I had taken to resolved it. They asked a couple of questions and instructed me on what to do and what to expect since they were sending me a check for the price of the printer. The customer service representative was very helpful and courteous.

I was very happy with Square Trade's handling of my claim and helpful advice as to what to expect next. I returned my old phone to them today. It took me a while because I needed assistance from Apple to erase all data from my old phone, but I got it done and it's on its way now.

The entire claim process from claim to completion was both efficient and worry-free. I would consider this plan with future eyeglass purchases. It was a very friendly easy claim process, and I would recommend others strongly consider the added security.