Allstate Protection Plans Reviews

The hassle and reimbursement less than a replacement costs seems to indicate that Allstate square trade is a scam. A new Walmart product of lesser quality costs significantly more. A replacement product was promised from Hamilton Beach. The square trade said it was not available.

Allstate representatives were very professional, very knowledgeable, and the repair was phenomenal. The laptop was shipped back in due time and in very good packaging. The representatives helped me through every step of the process.

Easy to applied and received tv in standard time. No long wait. It was complicated at all. Easy to talk to customer service, very friendly, keep in touch through email. Would recommend this for insurance purposes. Fast and easy and the way to go. Never had a easy to use. I would use them again in my next purchase. It's always better to get insurance. Best idea ever.

Purchased a policy protecting headphones bought from Walmart. Headphones broke. Filed claim. Was told to contact company. Walmart refused to help pointing me back to protection plan. Allstate said to contact manufacturer. Because the headphones were made in China, which so much is nowadays, I couldn't reach any manufacturer. No reason to buy protection plan if AllState won't back their policy. I'm out the price of the headphones and the price of the protection plan.

So glad I bought the extended accident warranty. I dropped my tablet accidentally and broke the screen. Very easy to file the claim, it was received by the warranty service provider quickly and returned to me within 5 business days! Excellent service and experience.

I can say so far so good, haven't heard anything from Allstate yet on my claim. I'm waiting for the 5 business days to hear something. I do recommend people to get the insurance, I hope it's not a bust

The online app was not working and I spent over an hour talking to online text and going back and forth until they finally gave me a phone number to call. Once I talked to a real person everything went very smoothly and quickly and I was very happy with the end results. I was able to get a full refund for my damaged product.

My TV began acting up so I put in a claim with Allstate and they found a technician to come out and repair it. The technician tried everything and was unsuccessful in repairing the problem. So Allstate agreed to replace the TV. It wasn't with the same make and model, but I was able to choose from 3 great TVs and chose one that was more up to date. And the TV was brand new and was delivered quickly. Thanks to Allstate protection, we now have a new TV.

I was hesitant to buy a protection plan for one of my electronics which was a Xbox controller. When I called to get this replaced, and after being transferred by Walmart, the CSR that I spoke with, I felt had listened and solved my problem there on the phone. He gave me a credit back, for my purchase. I first thought, how absurd this insurance company is to not take the product back and work on getting it repaired/replaced. (I'm a little slow.) After I hung up the phone it "clicked". The CSR told me to keep the product. He eliminated me having to deal with the hassle of returning it or mailing it back & forth, only to wait for an outcome of the claim being approved or denied. (Ugh. Days, weeks, months?) I could just go get it when my refund was processed. (Which was super fast.) Truly I'm a satisfied customer. And that seems to be a phrase not often heard anymore. So, I thank you.

The fridge filter broke and I had a little flood in the fridge. People who took my call were really nice and listened to me very well. They were very sympathetic, too. The technician they sent to us locally was one of the best persons to come to us to fix something! Thanks, Square Trade! Please keep up your good work!!

I have used it for a CD player, a thermometer and a nice set of earphones that malfunctioned after a year or so.

I like having Allstate Protection Plans. I have them for multiple items from Amazon, Walmart and other places. Sometimes, filing a claim goes easy and there's less involved than other times. It doesn't make sense though that it's not the same every time. Allstate wanted me to submit stuff for the receipt for an online purchase that they were already aware of that I made. They don't require that on other insurance things and you just can tell them. Also, sometimes there's waiting time for hearing back on an item. I should have heard back on an item recently that I already submitted stuff for. It's taking longer than necessary and I'm wondering what's going on with that. But it's not a problem.

My granddaughter got the Nintendo Switch wet. We sent it back and they fixed it. Then they sent it back and it's working okay. They did a really good job.

Scheduled and confirmed app for 10/9 from 12 to 5. The tech was a no show. Got a call at 4:30 from someone saying the tech had car trouble and would not be coming today. They rescheduled for sat 12/10 at 4:00. Tech did not show up until 6:00 PM. Was not sure how to replace part. Also one part which appeared to be the part needed was damaged. Now 8 o’clock o. Sat night and tv not back together so regardless what happens from here this was a bad experience.

We bought my fiancé’s daughter an iPad for Christmas. She dropped the iPad and someone stepped on it. The screen was so bad. I found that we had a protection plan so I went online and followed everything. Allstate sent me the box to send the iPad back. I sent it in then it came back and everything was fine. The timeframe was really fast. Allstate is efficient and I'm very happy. I would definitely purchase the plan again.

Claims is out of country, can not understand reps cause English is broken, was a very bad process that took over a hour, had to call they 6 different times to get claim processed. Take it from this. Avoid the purchase of this warranty. They try everything possible to avoid the process of claim with so many questions and each rep is different, like, "What is the IME number of your IPHONE," or "Your address is not listed in database or does not exist, you name it & stay calm" which will be hard. Next thing was, "Take phone to a Apple repair center 2 hours away. Pay the bill (From estimate) of $549 and send us bill and we will reimburse you in two business days for a phone that was refurbished for $275," You got to be kidding me!!!!

In order to use my protection plan, I needed to find the receipt and my membership number to the store where I bought my cellphone from. I needed to wait on hold for hours and days and try to talk to the right person. Nobody was helpful. I went from call center to call center in Bangladesh, India, and Mauritius. Nobody could quite comprehend the issue that I was going through.

I purchased my cell phone and had it protected by Allstate. I did a claim for it online and I had to call. Having this protection plan is a little bit of work but it's very good.

Allstate is great and I've never had a problem with them. The coverage is money well spent.

I filed a claim for the computer and from beginning to end, it took about three weeks. At first, I felt like I was getting the runaround but the last person I dealt with was pretty extraordinary.

I have an account where I just log on when I submit a claim. They normally ask what happened and I let them know. My microwave just went out and they sent me a Walmart gift card and I ordered a new microwave.

I submitted a claim when I dropped my cell phone and I had a wonderful experience dealing with Allstate. I called, answered a few questions, and in a few days, I received my replacement phone. It was easy and no hassle. Also, everyone spoke clearly and was so polite, professional, and courteous.

The hoverboard stopped charging. I submitted a claim online and then picked my option of how I wanted the hoverboard to be repaired. It was very simple. I did the refund on it. The process was very self-explanatory. It was a lot simpler than I thought it was going to be.

Getting the help from Square trade was troublesome. It took way too long. Each day was something different. 1st bill of sale, 2nd bill of sale without tax, 3rd day pictures of chair. 4th copy of warranty. I have asked for a copy of the warranty, your company (Square trade) has never sent one. Once the worker came, he fixed it quickly and it has worked since.

Replacement TV offers came up short of our existing specifications but payout option allowed us to purchase a suitable replacement. Very pleased with the outcome despite numerous phone calls needed to resolve. Thank you for honoring your commitments! We certainly bought another warranty from you for the new TV so that speaks volumes about our satisfaction in working with you in the future should the need arise.

I made a claim online and it was real easy. They told me, “Oh, okay. Well, we're gonna pay you this way.” But I kept forgetting to use the thing. Now, a couple of weeks have gone by since it was paid out, and I'm like, “Oh my gosh. How do I use this thing?” Or “Where's my money? Where did it go? I don't know where the money is.” So that was the only thing that wasn't totally clear. Then I figured that the gift card was inside my wallet. But I expected it to go to the gift card that's on my account at Walmart, and it was not. But having the gift card on my account would be better than having a whole new gift card. It took me a minute to use it at the terminal because the instructions on there are not accurate.

I had ordered a five year warranty from Square Trade for the Euhomi 1.1 cu ft freezer which I had purchased from Amazon. The freezer lasted just over two years. The refund from Allstate was prompt and efficient! Thank you!

It is always a pleasure to work with Allstate on insurance coverage for my electronics and household items. The claims process is very easy, and the issue is resolved in a timely manner. Would highly recommend Allstate coverage. Most claims can be processed online which is very convenient but if you have to contact them directly the staff is always very friendly, and the process is still seamless to file a claim.

This company was reliable when I needed them most, it was also close to the holidays and the representatives still moved quickly and efficiently to resolve my claim. I plan to use them to protect my future purchases and recommend them to my friends and family as well.

As promised when I purchased this policy I was able to take my computer to my local repair electronics store and I submitted the recipient for reimbursement. The process was smooth and easy and I’d definitely purchase the policy again.

The claim that I was working on was with a Nintendo Switch. I was a little upset about it because I sent the product in the very first time because it had some liquid damage. I filed the claim, they sent me the shipping label, and so I sent it in. Then I got a confirmation that it had been received. They were working on it. Then I got a confirmation email that they were sending it back and that it had been repaired. I got it back but it wasn't repaired. So, I sent it back a second time and got the FedEx label, sent it in again, and returned it, and they sent another email, “Hey, we fixed it, we're sending it back.” I get it back the second time and it still was not repaired. This was weeks of going on. I sent it back the third time. I called after the third time that I sent it in, and they said that they would issue a refund. So now, I'm waiting for that refund.

Yes, yes, YES! I bought a Dyson refurbished from Walmart, along with a 3 year extended warranty. 1 year into ownership, and the battery didn't seem to hold a charge for as long, from the time we bought it. I contacted Walmart, who put me in touch with Allstate, the warranty company. And within days, after we sent our vacuum to get it looked at. It was repaired, all within 3-4 days. I'm amazed at how simple it was to initially contact them, then to send it along with their shipping instructions and prepaid postage. Open communications were from them about their progress from receipt of the vacuum, to repair, to its shipping return... ALL without any of my concerns or promptings. I couldn't be more pleased!

I had a three-piece furniture set that was all torn up. I sent all the pictures in, and they said that they couldn't send somebody out to repair it. So they just refunded me, which was $999. But I can't replace the furniture with that. I would have rather had somebody come out to see if it can be fixed. But it didn't go that way. Allstate gave me a $500 eGift card to be able to shop on Wayfair, which was ridiculous. I don't want to buy furniture from Wayfair.

I did a claim for a 3D printer and it went perfectly.

It’s been 10 days since I placed the order for a gaming console on eBay in which I cancelled the order 16 minutes afterwards. Allstate refused to cancel the order for the protection plan even after the gaming console order was refunded. I’ve tried to contact Allstate 5 times, but with no response. Even though I paid for the worthless protection plan I never received it. The fact that EBay doesn’t cover this item with their buyer guarantee indicates that EBay is a complicit enabler in this money grab scam. This ordeal that wreaks of fraud has been a learning experience for me. I’ve been a buyer and seller on EBay since 2010 and this is by far my worst experience.

My son's device fell on the toilet and they were asking for the IMEI number. It took forever just to get it open but they worked with me.

I never got my 100 dollars back after paying out of pocket for an insured phone. I thought insurance was to cover it if it breaks, not after it gets fixed and paid for, that's why I paid the extra money.

I was informed that I was going to be reimbursed my purchase price of $180. I have an email saying that you are only reimbursing me for $49. I cannot get to the the return postage page. It just shows me a blank page then. I'm getting quite irritated with the fact that I purchased a protection plan and I'm not protected and I'm getting the runaround when it concerns my freaking phone.

The company's customer service handled everything great. They were very responsive to my email and very helpful. Gave us an excellent replacement tv and it was delivered safe with no damage. Our claim got handled very quickly. We sure really appreciated the excellent service.

From start to finish my claim was easy to file and handle. My computer was repaired promptly and well. Sending the computer to and from the repair was covered by Allstate which was another thing I liked! Thank you Allstate!

I bought it and the plan and 2 days later dropped it on accident and filed a claim but no business around here will fix it. So it is still a claim in process. Still looking to get it fixed but can't find anyone. Can't replace it either.

I was able to make my claim very quickly because of how straightforward everything was. I was able to get an answer about whether or not if my claim would be accepted within 24-48 hours. I plan on getting this plan if it's ever offered to me in the future.

We bought a recliner/lift chair to assist me with mobility issues. I started noticing right arm was loose. Hubby saw it was broken clear to bottom of the chair. Protection plan - they said they'd send refund. We got an e-gift to Wayfair for less than half which is not enough to replace the chair. I am VERY dissatisfied. Even $600 eCheck to Wayfair doesn't cut it - quality is horrible.

I claim because the game is not working. I had some email explaining and filling the documents and I am waiting for a refund. Appreciate the time for helping me. Thank you very much for the help. I have other product with this plan because it is necessary and effective.

We bought the TV in January for the Super Bowl and it was already giving us manufacturer issues. There's a line that was going through the TV and it wouldn't go away. It would disappear and it would come back. So I decided to file a claim to Allstate. Mike, the rep, put it in and got everything going. Then he said that they would send an email and to take some pictures of the TV. I sent all the information and didn’t get a response. I sent the claim back in March and I called again in October because now, the TV just didn't want to turn on at that point. You could hear it, but you couldn't see a picture.

We have wasted many hours dealing with the terrible customer claims and service with ZERO satisfaction. NINE times we have gone through the fraud of this "(haha) protection plan" which will not respond moreless repair or replace anything. Horrid service and a worse website and it is NOT by accident.

Allstate Protection Plans sent a repair person for the dishwasher. On the third attempt, they figured the machine was dead. Allstate reimbursed the price of the machine. We're in the market of purchasing a new one. I was satisfied with the service. However, it was unusual going into the internet to try fill up the claim then they said it was not available on the internet and to call them. When I called, they told me to go back to the internet. Sometimes it's easier to talk than to write the explanation. But it was resolved and I was impressed.

Allstate Protection Plans is a great option. If anything goes wrong, you get a replacement or get reimbursed for something equal to the value of the product. If you don’t get the full amount, at least you get something where you can put a little bit of money with it to replace whatever went wrong.

I had a robotic vacuum and it started making gearing noise and not working properly. Submitting the claim with Allstate was very easy but the vacuum was not serviceable, so we just ended up with a refund of the $99. Also, the response back between whether they'd choose to pay out or repair the vacuum took a little longer than I expected. But that may be because the manufacturers didn’t respond to Allstate. All in all, the warranty service performed as I expected and hoped. I highly recommend it.

My refrigerator and freezer stopped cooling. I submitted a claim online, and the process was straightforward. However, I've not been too thrilled about the whole process because I still don't have a working refrigerator. Allstate kicked it over to LG because there was a known issue with LG refrigerators. LG did a repair, and that failed. The earliest they can come is next week. So, a month without a refrigerator.

The protection plan is worth every penny and I'm very satisfied with Allstate.

The upright freezer stopped working. I submitted a claim and it went very easily. But it was a little confusing trying to get ahold of someone between the website and the phone. The internet would tell me to call and when I would call, it said to use the internet. When I finally got through to someone, though, it was great. The rep was very professional and cordial. They reimbursed me for the purchase and they sent a check, which was really quick.

The power source went out of the TV and the claim submission process was really easy. I called it in and they were patient with me. I sent a few pictures and gave them details about when it happened and what exactly happened. They really listened and didn't give me a hard time. With the way they handled it and how quickly they handled it, I was really satisfied. I will be making sure that when I do purchase certain things, I will include the Allstate protection plan.

I'm not very happy with Allstate. When I first contacted them, they could not see where I had purchased the protection plan. They couldn't find it off the receipt. I sent them a copy of the invoice from Menards. The next day, they finally found where I had purchased the protection plan. However, I have called so many times to get correct answers, which I could not get. I talked to Shania. She was a good girl. She told me what I needed to do and confirmed that the claim has been approved, and I had to pay it out of pocket for the technician to come out and look at the refrigerator to determine what was wrong with the refrigerator. She told me if it was more than 80%, don't let them repair it. That's exactly what happened.

Filing a claim was easy. Lucky I had a box and shipping materials to send out laptop. Fast return had me excited not being without my laptop for too long. Sadly I was disappointed when I pulled laptop out of shipping materials. Cosmetics damages were repaired. Palm rest and bottom cover were bent back to descent shape with scuffed edges. Cracked screen was replaced while outer shell of screen was also bent back to accept replacement screen. Although there is still a largely noticeable dent towards upper corner. The web cam has a slight glitch. That glitch consisting of cam privacy.

The Squaretrade/Allstate representatives were kind and courteous. After running a diagnostics test from home and resetting my television set, the problem (lines running vertical and horizontal during action sequences) was not resolved. After making sure the TV system was up to date, I was assured a replacement option for my TV. So far, I am pleased with this service provided. A replacement option is still pending.

I wish I could give them zero stars. I sent in my daughter's headphones because she dropped and broke them. They denied the claim because before we sent it in, she used tape to try and hold it together. Apparently to this company, tape is considered an "unauthorized repair"... WT entire F. Now I've got to try and fight this in arbitration strictly on GP. I will not let this go until they make it right.

I sent an Xbox Elite Series two controller in because one of the buttons no longer functioned correctly. So far it’s been working fine since I got it back and some minor cosmetic issues were also fixed. The controller has a rumble pack which causes it to vibrate and it seems to go off more often but overall, it came back in working condition and I’m pleased the original problem is resolved.

I am pleased with the service. They are responsive and also the process was easy to navigate! I would recommend holding on to your receipt or register your item immediately. Began the process online; received follow up emails on status-Great customer service.

We called and said what the problem with the controller was. They sent us a message saying they were gonna call us back in less than two minutes. When they called, they asked for my information about the controller, where I bought it from, and the shipping label of it. The guy who helped us was really kind. They told us they were gonna send us a gift card so we can get the controller replaced. I definitely recommend Allstate.

My TV has been acting sluggish. When I turn it on, it doesn't want to turn on. The claim process went decently aside from having to keep repeating myself 20 times. I've been calling and calling. The first time, the rep wanted to do a 72-hour watch on it but I've already been through the process. I had taken a video and already wiped the TV clean. They wanted me to redo everything. So, I had to call them back the next day. Now, Allstate is gonna send somebody to change a couple of parts. If they fix it, that's great. If they don't, then I don't know what happens next. I don't feel like complaining again. I've been calling for the last year and a half about my TV and nothing has gotten done.

Repair person did not show. I took off work. Your company provided a phone number to dispatch. Voice mail only. Left four messages. Contacted your company back to only tell me they cannot reach the vendor. I would need to reschedule. I took off work. Parts are here. However, the inner wall is full of ice and is bowing out. Safety appears not to be this company's concern. Shame on your horrible service. I am actually typing this while still sitting on hold to speak to a supervisor. 35 minutes.

I am extremely frustrated with my experience so far. After submitting a claim request for a TV repair, I was contacted by phone by SquareTrade for a pre appointment check which was very professional. However, the follow up in-person appointment had a 5 HOUR window and the repair technician DID NOT SHOW UP! I contacted Squaretrade who appears to be handling this on behalf of Allstate and I still have not gotten any definitive response after several days besides that they are trying to contact the technician.

My six-in-one heat press had a mechanical issue. The claim went okay but I'm still waiting on them to send me my check so I can buy a new presser. I need to get a new one because I have orders waiting. I don't know what's taking so long.

My most recent claim with Allstate was for my laptop. The laptop was purchased from Walmart. It was slow, not turning on, not following through with commands, and the cursor board wasn't responding. The claim process didn't go well. I tried to call to register the product and they said to do it online. But then, the online loop just circles you around and it never allows you to input any information on the product. I had to get online tech support to help. I had to give that person all of the information for them to register the product, which really presented as a tactic to not get the product registered and to not have any claims against it. Other than that, it shouldn't have been where I needed to get some assistance to do something so simple as to upload two sets of numbers.

Put a claim in not once but twice in the past week and still no one has come to fix our item. This is very disappointing and wondering why I have paid for this insurance. I have also emailed twice now about my concerns with no response at all.

A coffee pot Farberware wouldn't honor warranty, told me to take it to Walmart and they would honor it, well they didn't. Good thing I had purchased Square Trade. They saved me all the hassle the other companies were giving me. Easy, one call, they called me back and it was done, yay. And nothing I had to ship back, trashed. Easy Peasy.

I bought a 75" TV and pad for protection plan because I spent so much money on the TV wanted to protect my investment. The edging was always iffy. It was loose especially on the side that just became a huge issue. The TV got loose from edging and popped out. A white line on the TV screen appeared. I showed my husband and he saw that the TV screen was not in the edging. He tried to pop it back in and the whole screen shattered. I filed a claim. It was rejected. Called number provided? Out of service. Tried to file a new claim said I am not able to and to call - please remember line is not in service. No agent available. No call. No email address to contact. I am pissed and feel ripped off. I also did not get an email on rejected claim. RIPOFF.

I got a dining set. From the wear and tear over time, the tears started coming apart. It got to where I couldn't fix it. I made a claim with Allstate and it went pretty quickly. But, the thing was, my purchase was 371 and I only got 271. But other than that, everything went cool.

I have recommended Allstate because I'm getting new glasses with a deductible of $25, which is amazing.

I had a claim for our vacuum cleaner. It went well but they gave me a little bit under what I paid for. But it was done pretty quickly and I'm very satisfied. They're a very good company.

I'm glad I got help from Allstate for my LG dishwasher. The only problem that I had with it was that it took longer than expected.

I purchased a protection plan for my Bose QC2 earbuds. The third day I had the thing, I dropped it. I was walking along the tile floor and the case lid broke off. Part of the plan included accidental drops and spills. I filed a claim and it was approved. They said, “Send in your earbuds along with the case.” So I did and I got an email back saying, ‘We can't repair your item. We're sending you a check for the full amount.” I was disappointed because it was the lid that broke. The earbuds were fine. The earbuds themselves cost about $300, but the company sells a replacement case for 100 bucks. I thought that Allstate would have said, “You can get a new case and send it back, and we've saved the company a bunch of dollars.” But instead, they cut me a check for 300 bucks. The turnaround was less than a week. It was really nice but I just really wanted a replacement case.

Our Ninja food processor was not working. Whenever I was starting it on, there was a burning smell. I raised the claim with Allstate and it was approved within 15 minutes. It was very quick and easy. I was also given an option. I was not refunded the full amount if I would buy the replacement, so I could claim the remaining amount. I also used Allstate one more time. My experience till now is good with Allstate.

Timely response from everyone that was involved with the repairs to my 70 inch Vizio. I would highly recommend their program and services!!!

I file a claim due to my TV being damaged by storm. Can Please tell me when I will receive my TV.. It’s broken due to the storm….When will hear from you’ll and what the perfect of the warranty if All State is not going to acknowledge these warranty that’s being at Walmart Department Store are anywhere else

The chain of our children's bike came off and the pedals just stopped turning. We filed a claim with Allstate. Their customer service was amazing. They were very helpful, efficient and took care of whatever I needed with one phone call. I was very impressed that within a week, I had a check with most of the money reimbursed so that we can buy her a new bike.

Purchased an apple iphone from ebay. It had a 45 days warranty from seller and one year warranty from Allstate. The phone quit recognizing anything to be able to get the phone to work.. Contacted Allstate although it took several times trying to talk to a person the matter was resolved and I received my money back from the phone.

I had to contact Allstate multiple times, due to one agent hanging up on me, and other not knowing how to handle my situation. The last agent that helped me was very helpful and knowledgeable and was able to get me the help that I needed. Will use Allstate for all of my warranty needs.

I purchased the printer and added a 3-year warranty. The printer head failed at almost 2 years. I called and filed claim. Followed instructions for repair estimate and was told the printer head was bad and beyond economical repair. Turned that in with claim and received a check all in less than 3 weeks.

I submitted a claim. It was approved for payout and I selected a digital giftcard to buy the same exact item. After a few weeks I get an email saying a check was mailed out and we all know how the mail service is these days. I am still wait on a check now over a month.

I have purchased Allstate warranty for TV and Costco sold it. I am 100% satisfied with Allstate taking care of claim and resolved immediately. My TV was under warranty and claimed resolved in 2 days. I recommend Allstate is best company for electronics items.

I'm not happy at all with Allstate. They are supposed to be covering my warranty on my couch and loveseat. When I contacted them and told them that the stitching is coming out of the one arm on the chair on the loveseat, they were not happy. They were rude and informed me that because it's still under factory warranty, that Allstate doesn't kick in until a year after, and for me to contact the store. It just wasn't in a nice fashion and then they closed my claim. When I contacted Big Lots, I was told that I have to return the couch in order to have it fixed or repaired or replaced at my cost.

This is the first time I called to put a claim in any item. I had a wonderful experience. Excellent customer service. I would recommend Allstate insurance to my friends, and to my family. I could not have asked for better service and prompt response... 5 stars...

Not a lot required to complete a claim. Process was made very simple. Check was in the mail couple of days later. If I had to plan about any part of the process that would be it. It's all good. So. Thank you!

Allstate was very courteous and my experience with them was very friendly. I would recommend to my family and friends. My 2 year plan was a good decision to make partly because my experience with cellphones is a little too clumsy.

Did a great job fixing and sending back. Only issue I had was it took 2 days for us to figure out we had to unpair the old set of controllers to pair the new ones lol. Maybe send instructions for that?

I got Allstate for a stroller and it was awesome. I haven't had an issue.

My iPhone screen went blank after iOS 16.0.2 update. Called SquareTrade/Allstate protection plan and was able to get reimbursement after replacing screen at Apple Store. All in all, it was a good experience getting warranty support/service, so giving it a 5-star rating. =)

Our experience with Allstate SquareTrade was excellent. Your courteous response to the claim and your efficient manner in handling the claim was extraordinary. We received our replacement in a short time and we were notified regularly as to the status. Thank you.

My husband broke the vacuum. Something happened with the cord and it wasn't getting a charge. We submitted a claim online and it was an easy process. Within days, we got a refund check. It was fast. Allstate Protection Plans is a good plan to have.

I purchased a protection plan for my cellphone. If anything happens to the item, it's covered. I’ve been satisfied.

TV failed. After verification process I was given the option to have it replaced or reimbursed for the value. I chose the latter. The process went smoothly. I received the check in the timeframe promised. I was pleased with the outcome.

Your service is good. Customer service representative finally find my registration number from Ebay and fixed my problem. They are patient and nice. Their service is professional. Now I can find my claim on the website and any time I can use it.

I had bought my fiance a TV for his Christmas present and less than 2 years the picture started streaking... I remembered I had Allstate Protection plan and I contacted them and they were able to help me, now I can look for another TV.

Repairs were made to my speaker, and some bolts were tightened that I hadn't reported... I was very satisfied, and thankful... I definitely would tell others about the protection plan. This is the second time I had to use the protection plan. Glad I bought protection plan

I have two claims with Allstate. One was a lawn mower and one was a Dyson vacuum cleaner. The mower just wouldn't start. As for the vacuum, it wouldn't stay running. It was a battery vacuum and after about two minutes, it would shut off. I called Allstate and it was difficult to get through. They ran me through a bunch of things. I had to take a picture of the receipt and send them to it. It took a good 40 minutes to get the claim processed and finally talk to somebody. That was pretty much the experience for both claims and that wasn't enjoyable. Had it been 15 minutes with a call, that would have been fine. They wanted me to do it online and I have not found that to be incredibly helpful in the past. I like talking to a human being so that was challenging with Allstate.

I have three items insured with Allstate. This was my first time filing a claim. When I went online, my order wasn’t on the website. I had other things on my claim. I had to put in my order number for it to show that I bought the protection plan. But it wasn’t their fault.

I have my cellphone coverage through Allstate. I'm good with it. I've got one claim going on now. I dropped my phone and cracked my screen. They're waiting on me to send my phone in before they send me a replacement. The other option was that I could take it to a retailer and pay for the repair for my screen then mail them the receipt.

My TV's screen went black on me. I was appreciative of the fact that they gave me a refund for the TV. I'm waiting on a check for it.

My experience with them went very well. The customer service was good and I appreciated that and their follow-through. The last time I contacted them, there was an issue with the charger or the port on the computer of my daughter. They told me the quickest way was to buy a charger and if it works, they'll reimburse me the money. The check came pretty quickly. The service was worth it. I purchased it for the laptop of my daughter. This is the second time I had to get it looked at. The first time was pretty much the same thing. They sent a box out, I sent it in. Within a week, I knew what was wrong with it and what they were doing. They sent it back and the laptop was fixed.

Whenever I'm playing a game, my XBox would stop reading the disc. The problem has been progressively getting worse to the point where it shuts down the Xbox. I tried to do the claim online but the system was not giving me the option I needed. Once I called in, I had no problem. The rep I spoke with was good. Allstate is a good insurance. The only thing that would make it better would be a physical place to bring my device rather than mailing it in and being without it for two weeks.

For the past 2 months this company has been giving me the run around. I have giving them all they had asked for. My tv started out with a line on the bottom of the tv. They asked for pictures and videos. The csr barely speak English. They do mainly all of the communication via email. I kept asking for someone to call me they will not. Every time I will call they treated me like it was the first time I was calling they kept asking for more pictures and more videos I have emails to prove all of this. Finally my tv stopped working they wanted to do a diagnostic on a non working tv, they wanted more videos with the tv on.

Updated on 10/12/2022: I wrote a review on 10/6/22 regarding poor service from this company. The next day I received a note that someone would contact me regarding the problem. Today 10/11 I received an email stating they tried to verify my repair receipt but the phone number was invalid. Turns out they called someplace called Fix4Less....I never heard of this company before. I promptly resubmitted all my documents again for the 4th time. Allstate is terrible and I will never purchase a Allstate-SquareTrade protection for any of my electronics again! Be aware.

I contacted Allstate and ask to talk to a technician about my printer to make use. It was broke. He has me do some test to check it. It was not working. He reported to, Allstate approved the Refund and to just keep printer. I got my refund check very soon in the mail. A Very Smooth Transaction.

Filing claim was simple and easy. Must have receipt from purchase. Found my receipt and submitted with claim without problem. Small online form to fill out then the Check arrived within a week. Highly recommend using Allstate product protection plan.

All representatives are so nice and kind and get things done. I was able to get a refund check for this item really quick since this item the tray got stuck and won't open. Very soon, I will order a replacement for this item and I will definitely purchase a protection plan again..

Long story short, and after many attempts to repair my ice maker machine with no success, Allstate sent me. Reimbursement check for the full value of the refrigerator, which is good and hopefully will give me some options to replace the refrigerator or replace the ice maker machine.

I spoke with two representative. Both were very professional, courteous and knowable. It was a very pleasant experience dealing with them. Glad that I bought the coverage when bought the laptop. Will sure buy the coverage next time, I buy an electronic item. Thank you..

I will recommend Allstate extended warranty to anyone purchasing any type of appliance or electronic items. Thanks for the fast courteous service. I received full value of my television within 3 weeks of filing a claim. Allstate is a reputable company that stands behind their products.

My grandson dropped his phone in a hot tub on a recent beach trip. Thankfully, I have him on my Consumer Cellular plan with Allstate Insurance coverage. He got home on a Sunday afternoon. Everyone we spoke with was cordial, informative, and provided prompt and excellent service. He had his new phone by Tuesday.

Although the claim was submitted and even though the purchase was pre-registered I STILL was asked to submit my original receipt. Once that was done, the claim was promptly paid, but why pre-register a product for warranty purposes when the claimant is required to duplicate the info before the claim is executed?

They approved my claims, sent me e-gift cards and when I went to the store, the gift cards did not work. How embarrassing. When I contacted them, twice, because no one responded after the first agent said they would refer the matter higher, they sent me an email asking for my receipts, pictures and other things I no longer had because my claim was approved.

I purchased a Gaming Chair from Amazon.com. They offered an extended warranty thru Allstate Protection Plans (DBA Square Trade Inc), for $ 29.95, which I purchased. Two years into the three year coverage, the hydraulic lift cylinder failed. I accessed the online claim site and filed a claim. They responded by email requesting photos of the damage. I answered back that I could not photograph the damage because it was an internal failure. Again they requested photos, again I answered that I could not photograph the damage because it was an internal failure. At this point I called the SquareTrade toll free phone number (which I should have done in the first place). After a 5 minute phone conversation, they issued me a full refund on the purchase price of the chair. I am pleased with the outcome.

My LG TV did not connect to the internet. After some back and forth I was offered another TV not an LG and I didn't want that brand so I refused and was eventually offered a cash payment to purchase another TV. It was not what I paid for the TV but since they are much cheaper now, I was able to replace the defective TV. In the end I was satisfied with the resolution.

Refrigerator needed repairs, mechanic was on time and very professional, communication with office was also professional and courteous at all times. Would recommend AllState Protection Plans whenever is available. I always buy the AllState Protection Plans and it is a peace of mind.

I was reimbursed for a bike I bought 14 months earlier with no hassle and no delay. Excellent customer service. I’m really glad I bought the extended warranty thru Walmart. Recently I bought a replacement and did not hesitate to purchase extended warranty from Allstate.

We recently had to place a claim with Allstate because my Fitbit Sense began to fail and eventually gave out totally. We always purchase the Allstate Protection plan for 99% of our electronic products. This time it really paid off! Once we placed our claim there were no questions asked and we received our replacement within approximately 10 days. The process was very seamless and pain free. Thank you Allstate Service Team! Very satisfied customers! Lynn & Shawn B

Filing a claim was easy, customer service was great. I will always insure my purchase through Allstate. We got the check in no time and it was hassle free.. Our information was already in the system and we did not need to register one more time.

I ordered a back up battery for my mini chain saw and didn't pay close attention to the design of it attaching to the product. I was told I'd receive a full refund w/o going thru the hassle of returning the battery. Thank You Allstate!! GFZ

An office chair I purchased came with an Allstate Protection Plan. When the chair broke, I submitted a claim and I was reimbursed for the chair. No hassle and great follow-through. I never expected to have to make a claim but I am glad that Allstate was there when I needed them.

I can always rely on the protection plans for my cell phone which is not just my mobile phone, but it’s also my work phone as well. It’s while it’s very fast, simple and easy to use. During the whole claim process the customer service assistants are also very helpful and knowledgeable.

When I was shown my New TV choices they had 3 TV listed, I took a picture of the 3 choices, I kept the pictures. The next day only one was shown as BEST Choice and only one, wonder why they took other off to pick from, second I was told no warranty on new TV, I paid for 5yrs warranty. TV mess up in 2yrs what about me paying for 5 yrs warranty? Do I get some of my payment back,

Was very pleased to be able to use my 2 year warranty thru Allstate Protection Plan for my damaged lens. Filing the claim was a very easy process and was able to apply funds towards a new pair of glasses. I, also purchased a two year warranty for the new pair,

My pot stopped working after two years. I emailed to make a claim and was credited the cost of a new pot within 24 hours. I will continue to buy insurance for small and large purchases because the price of contract is reasonable.

Normally I do not purchase product warranty insurance. The price was right for this Walmart online buy, so I did this time.. The product failed after 30 months. I had no knowledge of how to file a claim. I went back to my initial purchase information. It was very intuitive going through the process. The online claim pages could be cleared up a little, but they were not unworkable. Very important - save your original order paperwork, have your serial number of your product handy (take a picture of the product nameplate).

My experience was very good. You have good workers that explain everything to you. I could not ask for better service than what I got. They spoke to me with respect. Do not act like they were better than anybody else. Everything was good.

Service was swift. All communications were friendly and helpful. Representative was knowledgeable and courteous. I urge anyone to purchase this insurance policy when offered. I received a generous refund for the item, and the packing box to return it in. Shipping costs were covered, as well.

My claim was resolved very quickly and the representative I dealt with was very friendly, helpful and professional. I was VERY pleased with the good and speedy service I received. The phone replacement arrived in just a couple of days and I was very happy to receive it so fast!

My claim was handled quickly and efficiently. I had to speak to two people over the phone as the website was not responding. After submitting the proper documentation electronically, the claim was finished when I talked to the second person only fifteen minutes later. I received a payment via e-gift card minutes after that! Thank you!

I am happy with my experience. I had a window air conditioner go bad after 16 months. Being in the south air conditioning is critical. I filed a warranty issue with Allstate and after talking to them and supplying my warranty information I was very impressed with how fast and efficient they handled my issue so I could replace my unit with a new one!

Bought a set of SkullCandy earbuds. Worked fine for most of a year, then right one quit. Common occurrence, tried repairing Bluetooth, would work for a while and quit again. When the buds quit pairing together, submitted a claim, which was approved same day, paid a few days later. Didn't even have to send in the defunct buds!

Printer was unrepairable due to mechanical electrical failure and after talking to printer MFG and Allstate they offered check reimbursement which I accepted. I do not recall my claim ID however I did receive check in the mail within a week. So all is good.

Great turn around! Fixed and returned VERY fast, communication was great! Let me know when it was received and when it was sent back out! Would highly recommend!!! Especially if you have a little one that is using the item/electronic.

Allstate helped me out with my claim with no issue. My headphones broke after years of wear and tear but they were always to help me out and get them replaced. Got a full refund to buy new headphones. Fast and easy.

I got excellent response from the staff. I just mailed it back. And that was excellent too. Waiting for its soundbar return. Something I would like to know, can I get a way to hook up a second soundbar??? Like maybe the other HDMI on the back??? Tell me YES???

So I had 2 claims .1 was for a Galaxy Buds PRO and the other was for Galaxy Buds Plus. I got my replacement today and they were both Galaxy Buds Live. WRONG HEADBUDS. Then I try 1 pair out and the left head bud doesn’t work. The right one works semi. Then I try out the other pair and the left bud doesn't work and the right one works okay. So I need some explanation and my earbuds replaced.

This place is a racket. They seem to do whatever they can to avoid remitting payment on their protection plans. I purchased a protection plan for an expressomaker. The product needed repair after the expiration of the factory warranty period and while the protection plan was active. They indicated that I needed to find (my time and effort) a 'local repair center' to repair the item, and I would be reimbursed 'within one business day' after submitting my repair receipt. It has now been over a month, and I still have not received reimbursement in spite of contacting SquareTrade over 7 times. The latest excuse is that the repair needed to be 'verified', even though I provided a receipt (showing my payment of the charge to the repair shop). Life is too short to deal with untrustworthy businesses.

Claim originally submitted in mid August. Absolutely nothing has been done to have a technician come out to fix it. I did speak with a technician named Oscar who was very nice and helpful and supposedly I should have had a service person come out to fix it. The part was mailed to me over a week ago and yet no flow up. I will never again buy an extended warranty with any company.

How could a tablet be compared to a 50" tv? Why is that my claim was done for 2 tablets and all the info that I gave was about tablets that my tablets were sent back because they weren't a 50"? Never made a claim to a tv. You guys sent me the label and put a warranty that wasn't even claimed into it making it a total rejection when it arrived.

My claim was handled quickly and efficiently. The instructions were very easy to follow as to how to ship the product. The instructions on how to prepare my iPad for service were written plainly. The actual service was performed quickly and my product returned quickly.

I am waiting for a reimbursement to arrive in the mail any time. The customer service took down all the defective issues for my electric bike. I hope they noted that I need the brake pads and the discs for the front and rear of my bike.

Bought a rug at NFM along with a $750 Allstate Protection plan. A month after delivery, the dog had an accident and stained the rug. We called Allstate, they sent a cleaner which we tried to no avail. They sent a professional cleaner who stated it could not be cleaned. Allstate has no denied the claim. Been at this for 7 weeks and nothing but the run around. Next step is to file a grievance with BBB and NFM and then we plan to cancel our Homeowners insurance with said company. Absolutely cannot recommend this company and those retailers who offer them up should move toward a new benefit.

Bought 3 used iPhone 8 for my little kid siblings last year and they all crack their screen. Allstate Protection Plan don't cover it. Now I'm out of 3 phones. They have to use cracked. One doesn't boot up no more which they don't cover also.

Costway-Evaporative Cooling unit and air purifier. Unit failed just after 60 days. Costway would not help at all. I live in Arizona. I am 70 years old. Have prostate Cancer and Leukemia. It is over 100 degrees in Tucson Arizona A LOT! Square Trade extended Warranty replaced unit in matter of days. Thank-you very much. Martin D.

My screen broke on my iPad and I Called re my warranty on it. The rep was helpful. Explained how to return it and within a little more than a week I got it back repaired. I paid a 49 deductible, which was fine, cause a new screen had to be much much more, I recommend this service.

Repair to my laptop was quick and good. Claim process was easy. Fedex to and back was the worst part of the experience again. For drop off, the Fedex drop off booth at Office Depot won't accept laptops, so had to go to the Fedex airport depot. On return, the 2 day service was delayed by 2 days.

The claims process is easy once an account is set up. I sent the laptop with the mailing label that Allstate/SquareTrade provided. Got an email saying they received it on 8/10. On the website, it is stated most repairs completed in 2-5 bus days. We record the repaired laptop 8/26, so it took a few more than 5 bus days to fix, but all in all, very timely. My biggest complaint is there is little communication after email saying they received the laptop. There is no customer service phone number provided. You must chat with a bot, then an assumed person. Sometimes frustratingly.

Allstate came through for me. They paid me for the defective item that I had without any problems. I recommend when buying products that if extended warranty is offered, be sure to get it. You won't be sorry. Thanks Allstate!

I was beside myself when my Fitbit screen cracked into a million pieces, but then I remember I had insurance on it! I immediately filled out the necessary forms, and within hours I heard back from Allstate saying they were sending me a new one no questions asked. It was the easiest, most convenient insurance claim ever!

My tv lost picture but had audio. I submitted a claim with the cash register receipt provided by Sam's Club. I was informed the receipt was inadequate.. I went to the store and was provided a receipt in a different format. Upon submitting that receipt I was instructed, by phone to perform a series of tests taking 48 minutes. Then instructed to send photos of the serial number, the screen in the off position and an additional photo of the screen on the on position. The claim was paid but for an amount of $28.61 less than the purchase price. I called and inquired why and was told “we saved you the cost of returning the TV”. I told the agent that information is not disclosed in any of the written warranty information.

Allstate is a good place to get protection plans and are nice to get back to you as soon as possible. The emails are great and a customer services are perfect. I am very happy I have. They are fixing the problem and I am very satisfied.

I was given a repair shop to go to for my phone repairs and was told that I would have to pay for the repairs and after doing so send in my receipt for reimbursement. After sending in my receipt, I was told that the repair shop that I was told to go to wasn't a authorized repair shop. A complete and total waste of money.

When my 55-inch tv stopped working, I called Square Trade and they listened to my problem and immediately started the claim process. I received a full purchase price refund in just a few days. The whole process was easy and very pleasant. Would recommend Square Trade to everyone.

I've used the Allstate protection plan before. When people buy an appliance, the protection plan is very good to get. It has worked out well for myself.

I got my battery replaced. At first everything was fine. After a couple days started having the same problems, freezing up, battery dying fast, so I got back in contact with them. The lady I talked to was clueless and no help. She telling me they reimbursing me. I'm trying to tell her that's not what I'm interested in then she telling me to take it back where I got it fixed. By this time I'm frustrated. The phone is not a year old. I travel for work. I need a phone that work. I'm to the point of buying another phone.

I paid my deductible and was guided through the process swiftly. The chat associate was very helpful with some things that I didn't understand. I would recommend Squaretrade Allstate to anyone looking for an affordable protection plan for their iPhones or any device!

We had a difficult time in understanding the language of the foreign customer service representative but they sent a check for almost all the original price of the unit. We were able to use those funds to purchase a replacement that was a better upgrade for only about $40 more than the broken unit. We purchased more insurance from them.

Square Trade was responsive and timely. They only requested 2 photos of my recliner that has a broken mechanism, and being unable to repair, they reimbursed us the full purchase price of the recliner. I will try to find a company to repair it, as it's a matching set.

My laptop would not turn on. I contacted The Allstate Protection Plan for assistance. They approved my claim for repair. I then sent my laptop in for repair. Within ten days it was repaired and sent back to me. I would recommend this plan to everyone. It is worth the money.

I'm very please with the outcome, at the beginning of the claim it was a little frustrating, but after spoke with supervisor problem solved. At the beginning was told to take my phone to a U Break store, and then when I had the letter saying that it was fixable, I call customer service, the person told me I need it to send it to them that's when I requested speak with a supervisor.

I am happy to report that Acer reached out and worked with me on an outcome that made me happy, in light of the fact that repair parts are hard to come by in general at the moment. I'd definitely consider them again in the future.

This Company needs to be regulated by fined by the insurance department to include litigation for giving ridiculous hassle to anyone that has a claim! One of the worst companies to deal with so don't waste your time with anything that has Allstate is involved!

So prompt, so generous with record response time. I took a chance at buying this warranty thinking it was a waste of money. There was a noise in the lift that caused my husband fees of getting stuck in his chair. I remembered that I purchased the warranty and so I decided to file a claim. They were so prompt and supported my concerns and provided a replacement! I will buy a warranty again. Thanks for restoring my confidence.

Allstate treated me okay when I did a claim though I lost a little bit more than I thought I might have. They subtracted the cost of the program off of the refund of the product but overall, it went well. I'd probably get a protection plan again in certain situations. Allstate followed up, followed through and did good record-keeping. It was important to me that they’ve got a running record of what's been discussed and what's been talked about when you call back. There were no plot twists and that was important to me.

I had taken my Apple Watch off when I was trying to get to the oil filter on my truck. I turned off my car when I was up and under it, and I set it down on the ground. When I backed up after I finished everything, I didn’t pick it up before I got off from under my car and I ran over it. The whole thing got crushed on my wheel and I had to get that fixed because it wasn’t working. Allstate fixed it and it looks brand new. It worked out.

Allstate’s website was easy to do. I just clicked a few buttons to do the claim. I got a refund on what I claimed and got the newer model. The Allstate protection plan worked and it wasn’t a hassle.

I have Allstate Protection Plans on anything that’s expensive. I'm glad I got it on my Shampooer because the motor on it went out almost a month ago. It was under the two years and I had to make a claim. I couldn't find a place for me to take it in so they offered to send me a check for the amount.

The TV stopped working and I went online and submitted a claim. The guy called me and we went through some stuff to try to make it work but it didn’t work. Allstate said, “Throw it out.” So, it went good. The new one cost more than the old one did.

Allstate asked me to send the gimbal for repair. They checked it and decided that they wouldn't be able to fix it. I was afraid that Allstate wouldn't live up to their word, but they did. So, I’m glad it worked out. They refunded me the money for the product. It did not include the $82 that I paid for the coverage, but I was refunded the amount for the product that I purchased. So, I just got a check I need to deposit. At least it gives me the opportunity to buy another one. It was very straightforward. Kudos to Allstate.

I kept submitting the receipts. I kept sending emails. I never got answers back from Allstate. It was dragged a long time. It was a repair. It's a warranty but I don’t know if it’s a replacement. Allstate just told me to take it in. They said if it wasn’t under 256, not to get a repair, but if it was under 256, get a repair. So they did a test on it and said that both of my AirPods were burned out. And the test came out negative so they suggested that it needed replacement.

Wow, I had never used my extended warranty before, but I am so glad I got it, this was a great experience. The persons I spoke to were very attentive, very professional, and explained all the steps clearly. They provided a prompt response and quick turn around.

Allstate used to be SquareTrade and I've had a lot of SquareTrade policies over the years. I'm really happy with them every time I get them. I used Allstate when the screen of my Dell XPS 13 was damaged. They needed to replace that, which they did and everything looks great. They rummaged the system, which was a known thing to do. But what they did is they left it in a state of the first name of the owner instead of leaving it in a default Windows start to login thing, where you can build your own private profile.

I called Allstate and a representative asked some questions. They tried to do some troubleshooting such as listening for the sounds and unplugging and replugging the washing machine. She was able to hear so they filed a claim. They asked me to record a video so I did and I took some pictures as well then submitted that. There was some email communication and they rendered a decision and they gave me my money back. I purchased the new washing machine from Costco and it arrived today. I bought another warranty with Allstate for my new washing machine.

Electronics sometimes don't work and I've had the experience of them going out. Having insurance is good. You're investing in what you're purchasing. It's extending the warranty even though it already came with the warranty. Luckily for me, I was still within the timeframe to get the help that I did when I did a claim for my TV. It really worked out.

I went to the online site for help and wanted to chat with someone and they never came, through.. Then I went on again and then got a chat person and I could never send my messages. I got no instructions on how o use the gift card.

I have the protection plan for two tablets. At first, the screen was messing up and now they won't charge. For one of the tablets, they said it's still under the manufacturer's warranty. I talked to people about them but I never heard anything back. For the second one, they sent me a check in the mail for how much I paid for it. So, that's good.

I dreaded this process headed in but I was pleasantly surprised. I was helped quickly, treated with respect throughout, and my issue was resolved fully. Very happy camper here, I will definitely seek similar protection plans in the future. I fully recommend Allstate protection plans to anyone seeking coverage.

Display was not working. The claim was easy to file And after a week it is repaired, hopefully, and is being shipped back to me. I was very happy that it was so easy. I am glad that I bought the Allstate Insurance.

Courteous people. Very professional. Would absolutely have this again. Thank you for handling this. Not only the refrigerator but the contents as well were covered so appreciated. Came home on a Sunday afternoon and refrigerator was not cold at all so unplugged, waited hour, plugged again. Still not working so called on Monday and by Tuesday had everything settled.

I couldn’t ask for a better agent to take care of my claim. Received payment in just a few days. Thank you so much!! I will purchase a new printer in a few days. Shopping around right now. I will purchase a new warranty with you guys when I purchase a new printer. I was very surprised my printer broke when it did. I have used Epson for years.

AC stopped working completely. I was able to show lady who helped me and she heard it and understood what was going on and helped immediately.. No question asked explained what else was needed and told me what my options were.

I have a protection plan for a remote-controlled Batmobile and the front wheel hit a bump and broke off. We filed a claim and it went very well. I had not registered it so I had to do that. I took pictures of my receipts and explained what happened. The rep was pleasant and helpful. She said they were going to cover it for me and they sent me a check. Just yesterday, I cashed it. They stood behind their warranty.

We bought a Vizio 555-g4 tv in August of 2019 with the 3 year warranty. Didn't even think about it till this past week when our 55" died suddenly. Fortunately, while we we looking through the owner's manual, we ran across our Walmart Purchase warranty and we had like a month left on our warranty. We called them and in about 5 days or so, we received the full amount of purchase because it was determined that it was pointless to try and refurbish it. There were some glitches due to miscommunication on both sides...nothing serious. Overall, it was a pleasant experience with very helpful and friendly staff. And I am buying the 5 year warranty with our new 55" Vizio.

They need to fix the website. So that way, somebody has a choice if they want to go to a repair shop, or if they want a replacement. They wanted me to take my expensive phone to a local dealer to have it fixed and I knew it wasn't fixable. I demanded a replacement so I was able to get one. But if somebody didn't know their rights or how to navigate that, they'd probably end up at a repair shop wasting time.

Dryer stopped working and by 3 days we had the issue resolved. Spoke with 3 different reps and all were very professional. Could not find a local service tech. 2 other methods of resolving the issue were given to me. I was able to choose one that satisfied me.

Same great experience as company they replaced dealing with ** phone. Customer Service link was no good and kept not finding my account, so called was connected with a knowledgeable person who completed sending replacement phone. Appreciate professionalism. Phone received with 24 hrs in good condition as expected.

The canopy of the swing set for our patio broke off. The claim process went okay. I'm still waiting to see when the refund is coming in. The plan is valuable. It gives an incentive that what I buy is protected and there's value in my purchase.

I have a plan for a Cuisinart dual grill. It was extremely valuable because the grill went out within a year. It wasn't fixable so they refunded me.