Allstate Protection Plans Reviews

I called Allstate to file a claim. My computer broke. The rep said, “You send the computer, and we'll send it back in seven days.” But, I couldn't do that when I was using it for work. He gave me three options, like send it to wherever and they repair it. Or find a repair shop near me and pay the money, and they'll refund me. I told him that was absolutely unacceptable when I paid $80 for their insurance so I wouldn't have to do that. He said, “Okay, no problem. Let me see what I can do.” He came back on the line and said, “We're going to issue you a full refund.” He asked me, “Do you accept this as your settlement on this insurance claim?” I said, "Absolutely." They sent me an e-gift card in two days. I'm impressed.

Everything was good with Allstate. I've never had to use it before and this is the first time I've ever done it, but it was very easy to do and it's nice that you can do it all online, too. I made a claim on a recliner. The process was fairly quick for everything. Everything from start to end was just a matter of weeks. They replaced the item. It was a good experience.

The first time I filed claim, I did it online and I needed to call back the customer service. The second time, everything went smoothly and I didn't even reach out to anybody. I got a confirmation email in the next two days, and the techs checked in a couple of days. It's really worth purchasing the warranty. The service and response are really good.

Process was a little long when chatting with help. Took very long for each response then label had to be sent to my email two times. But chat person was very nice. Printed label found a place close to ship phone.

I had a great experience and customer service was very helpful. I would recommend for product protection. The process was easy and straightforward. I used them for Walmart product. The registration process and filing a claim was easy and necessary. Using the service saved me money.

The process to make a claim was easy although the website was a little bit confusing but the decision was made quickly and the process was fair, it was well worth the cost, I’m glad I made this purchase! Thank you!

I had purchased a Vizio Sound System & it died a little over 2 years. I had purchased a 3 years extend warranty. I contact All-State Protection Plan, they e-mailed me a shipping label, & I shipped it out on a Friday, They rec'd it on the following Monday & I rec'd a Check on the following Saturday. NO QUESTIONS asked, NO PROBLEM, they were AWESOME! I would suggest everyone to purchase an extended warranty.

The person that I spoke to was professional and graceful but my experience was terrible. It was a waste of my time. My laptop was malfunctioning. I ran diagnostics, which I understand they wanna run diagnostics to make sure it becomes cost-effective. I fully appreciate that. What happened though was it came back as a software error. I have to go find another laptop to go to a website and download a potential fix, which I still haven't done, to see if I could get my laptop fixed instead of sending it to them for analysis. It's like having health insurance and you go to the hospital and they say, “Go home. We're gonna have you take out your own appendix. If you can make it through that, we'll know that was the solution.” I bought all my laptops through Costco. I'd used Allstate's service. The other ones were reasonable. I would have complimented them on everything up to this point.

I was delightfully surprised that Allstate approved my claim so quickly and without a lot of red tape. I did not expect that from a third-party extended warranty company. I highly recommend protecting your purchases with Allstate!

It took me three trips to Menards before I could get ahold of someone. Explained it was something with the electronics. They sent a drain pump which didn’t change then they sent a lid lock. I put it in and it didn’t change anything. It’s still something electronic. I have an appointment on 6-17-2023. This is the worst experience I’ve ever had with a warranty in 30 years.

The screen of my 75-inch video TV had lines through it. Then while I was on the phone submitting a claim, it went completely black. Allstate had me do some other things. I was on my phone for about 30 minutes. But it didn't fix it. So they said they were gonna replace it and it would take a couple of days. But they wouldn't let me put the TV that I wanted. The next day I received an email and they were just gonna send me the money for the TV because they couldn't find one that would replace the same TV that I had. Within five days, I received what I paid for my TV originally, and I went and bought another TV.

Allstate insurance protection. I cannot tell you how amazing is coverage is. That’s far I’ve had the privilege and honor of working with Allstate to resolve six online purchase. Either the electronics broke or they stop working. Initially, I was apprehensive at first in purchasing the coverage along with the technology. What I can tell you is it is worth every penny. In six cases out of six, all were either replaced, or I received a check for the entire amount of the purchase securing the protection from Allstate at the time of purchase, is one of the wisest choices I’ve ever made in shopping online. The coverage gives me complete confidence to shop with ease, and without stress with the purchase, because I know they will cover me.

You guys are awesome. Super easy and quick turnaround time, my bed frame broke after 2 years and you guys still covered it. Super fast and easy. Great customer service. Will definitely use you again to protect all my purchase when available.

I was heartbroken when my television went out and I called the claim agent and they attempted to help me fix it and it couldn't be and to my surprise in no time I had my check with no hassle and the staff are so friendly. My check came within 3 days. I am so happy. Thank You.

I have been waiting since 5/24 for a check for my sectional couch. I have been getting the runaround about when my check was mailed. I did not receive that check. Then I called again on 6/2. I was told the check will be mailed. Here we are on 6/9 and I still have not received that payment either. This is the third week and I AM STILL WAITING. SO UNPROFESSIONAL AND DISORGANIZED.

From start to finish I was helped through the whole process. Printing out the return label was easy and shipping it wasn’t bad either being I was able to drop it at a Walgreens Fedex drop off. Fix time was about 5 days and I was returned my fixed item in no time.

One of the buttons on the Xbox controller went out on it seven months after I bought it. So, the manufacturer warranty was expired. I went online and I tried to submit my claim with Allstate. They said, "Your device is still covered by the manufacturer." So, I went to Microsoft and I spent a couple of hours trying to get somebody on the phone there, and they said, "You're beyond your manufacturer's warranty." I had to go back to Allstate and the lady I spoke with understood the situation but it took forever. I don't mind things taking forever if the resolution is cheap. She put me on hold several times but always came back to say, "Hey, you know, I haven't forgotten about you." She was great. She got me where I needed to go. She was very understanding.

Three weeks ago I made a call Allstate to make a claim and my experience was good with the process. I had delays on the videos. Sometimes, you could see the image stopping for three or four seconds, and then freezing for five or six minutes. I had to go back to the menu and reinitiate the application that I was running, either in Netflix, Apple TV, or YouTube TV. It was happening in all the applications. After I made a claim, I left the location for about a week. I'm back in the house as of last week, and I'm still seeing some issues. It's less after the help that I got from the technical support. But it's still a little bit lagging.

Chair reclining mechanism broke. Allstate reimbursed me with minimal waste of time. Info was sent online and resolution was quick. I have had a lot more hassle from some companies when it was their product that failed. Allstate was respectful and fast.

Refrigerator's fan runs constantly. Before any service, many calls/emails from Square Trade, Allstate, Nana Home Services (most difficult) and Appliance Fix (AF). AF came 6/6/23 at 1:00 pm. 3 reminders for service 6/6/23 service 8:00am to 12 noon by many to remind us by phone/email early morning. None came until 1:00pm arrived by Jose (and his phone calls to Jamie). Jose could not fix as a part is needed, plus Freon. Will the part and Freon fix the problem?? Or, is there a Freon leak that will occur? AF to return in 3 to 5 days or June 12: Please ADVISE.

I purchased Allstate for an outdoor umbrella for a patio set that we have. I initially made a phone call last year. It was a five-year plan, so I decided to hold off another year, since it faded so badly the first couple of years that I had it. It was not in horrible shape. But I had another issue that happened last summer with it, so I decided to do it this year.

At first it didn’t seem like they were gonna take care of my claim because it was filed the day prior to it ending. After chatting with a claims adjuster online they took care of my problem and sent me a check for the cost of a new machine including shipping price … They don't pay the shipping but I was able to find a great buy on a new one with free shipping but they’ll cover whatever a new one cost, if it’s over the amount they gave you send them the receipt and they’ll pay you back. I already bought another warranty for the new machine. Thanks for coming through. Square deal ..

I got the warranty with my Midea air conditioner. The AC blew out and I tried to get a replacement but they don't make them anymore. Allstate tried to give me money on a Visa card. But I asked them if they can give me my money back on the payment and they said no. I talked to the supervisor and she just sent me out a check. The process was quick. I will refer people to Allstate.

I have a warranty on my tablet, and I called to get it back online when I couldn't get it to take my password. They walked me through it and it was great. The only problem I have is sometimes it's hard to understand certain people. They have a foreign accent. Other than that, I'm happy with Allstate. I also have renter's insurance and car insurance through them and it's been great.

I bought a griddle last year and took it to places, to other people's houses, the creek and the lake. I found that one of the burners wasn't working properly, and it was out of the manufacturer's warranty, but I had a protection plan through Walmart, which is with Allstate. I did the claim, then I called the next day because when I filed, they claimed it was towards the end of the day and it needed someone to send it through. They took care of it and sent me a gift card to replace the griddle. All in all, getting the protection plan is worth it. It was just an extra 30 bucks on top of my purchase and I was able to work out everything to get a new one. I don't know what happened with my last one, but I'm glad I had the protection plan.

I bought another GE air conditioner a couple of years ago, and this year, it wouldn't cool. I contacted Allstate, and they were very helpful. I thought they would want me to take it somewhere and get it fixed. But no, they sent me the money. I'm pleased with them.

AllState resolved my issue in a timely manner. They tried every possible way to fix my issue. They emailed me and talked to me about everything possible to help me out. I am pleased with the results. Thank you very much.

Thanks for the quick repair or replacement of My son's cell phone. Thanks for working with me on this issue. This will make my son happy. It has been hard on him to not be able to call anyone. It was hard to have a private call on his computer.

When I went to put my hand in my pocket, the ring bent. I had a claim but after getting it fixed, I had another claim because two diamonds fell out. Plus the ring is still bent. Submitting the claim is a pain because not everybody has a printer to print stuff out and that's the only way you can do any claim.

I have an outdoor swing. I filed a claim but their website had issues. It hung up and the claim wouldn't go through. I had to do it all over again including waiting on hold for somebody to get on the phone. Other than that, I'm happy. They refunded me to get a new one. It was three days before they sent the check out. Having an extended warranty is very good. I just wish that they sent me another swing instead of giving me a check because it wasn't even for the full amount that I got back. It was just for what the swing cost before taxes and shipping.

We've been using Allstate since 2010 and we have had good experiences up until this one. We got it for a Pixel 5 phone. The phone broke. My daughter is a college student. She's away at school. She got a bright green vertical line down the front of the phone. She had taken it to a uBreakiFix there to see what was going on. They told her that it was not repairable. We said, “We have insurance, so we'll go through there.” We contacted Allstate. Finally, they got us to go to a repair place that was never open when they were supposed to be open. After three days of driving half an hour to this place, he told us that it was not repairable, which we already knew and had already communicated. He did nothing on his end.

I got Allstate for a printer. The printer stopped working. I filed a claim. They asked a few questions and then they gave me a refund.

I had a steamer for clothes that I used a handful of times then it wouldn't turn on anymore. I had it for less than six months and it stopped working no matter how much I did. I changed out everything and it didn't work. It was a Walmart item, so I went to Walmart Protection and it asked me a couple of questions. I answered it, and because the item was beyond repair, they just issued me the credit. The experience was easy going. It got me out, and it got me throughout my day.

I use Allstate for my home and auto, and they are good. I also have their protection plan for a Nintendo controller, and it's fantastic. When a button on the gaming controller wasn't working, I reported it and they offered either to replace it or to just give me the money so I could buy another one. I did that, and they gave me a couple different options to get the money, which was great. I got Target gift cards.

It was very easy to file the claim online and it was quickly approved and paid! I use SquareTrade protection plans on almost everything electronic that I buy that doesn't have a lifetime warranty already. SquareTrade has excellent customer service.

Outstanding, Exceptional service! Very polite and knowledgeable representatives at your company. I had excellent service throughout the whole process. Turn around time was more than acceptable and I was emailed updates the whole way through. Again, OUTSTANDING SERVICE!!! Great Customer Service is really a rarity anymore and very hard to find. Thank you, all, so much! Marilyn ** :))

I needed my cell phone replaced. The agent was helpful, knowledgeable, courteous. He explained it all to me. Processed my claim, asked what happened. I told him. I was told by ** the replacement will be free, totally free, but I had to pay $50. You need to get your information to them so they know not to tell people this. That is the only thing I was upset about. My phone came in one day. Thank you.

I filed a claim for a 58 inch TV, it was the best experience I have ever had with a protection plan, I contacted Allstate to file the claim, they wanted me to call them so we could do some troubleshooting on the TV. It took about 10 minutes to complete and told me I would be getting a refund with a check in the mail, it took about 4 days to get it and the claim was complete. Very fast and friendly service, I would recommend everyone get this protection plan when you buy a TV. It is well worth it.

I am very satisfied with the prompt response and great service. I will continue to purchase the protection plan in the future. I received my payment in a very timely manner. The claim process was very simple and intuitive. Thanks again for your great service.

I received no solution to my concern from Square Trade (services Allstate Protection Plans for Costco). Since I first filed my claim I have not received a solution. I originally purchased my iPhone 13 Pro from Costco with an Allstate Protection plan (Square Trade). I believed this would be a great option since it was through Costco. Little did I know this was not like the insurance I usually get where my phone is REPLACED not repaired. The first thing I experienced was the website to start my claim had a glitch that created an error that did not allow me to input my address so I would have to reach out to customer service.

I like the Allstate insurance that they provide for any electronic devices. I have used it in the past and the process went smoothly. They told me what to do. I returned the product, and they analyzed and repaired it then sent it back. Their response is quick, and they don't give you a hard time. I put in a claim recently for an iPhone, and they told me that the phone is still covered under Apple, so I had to take it to an Apple store.

My first set of subwoofers burnt out. I contacted Allstate for the claim and Kicker's for the subwoofer. I shipped everything to them and they shipped the new pair back on to me. I had to pay for shipping and I had to get a copy of my contract and send to them.

The tv's screen went out. We could hear the sound, but there were no pictures. I talked to the people at Allstate Protection Plans. They had a few of them, all of us having the same problem. They sent a new TV. It was a different brand, which brand is a little better. I called them on a Friday. And I had the tv Tuesday. It took less than a week. Everybody should get Allstate when they purchase electronic if it's offered to them. Because it did what it was supposed to do. And it wasn't a hassle to replace the unit.

I've got a plan for a Nintendo Switch. I'm still having trouble trying to get it fixed. I called Allstate and they said, "Well, it's still under factory." I called the factory and they wanted me to give them a debit card. But I have an Allstate Plan. I can't get into the claim service at Nintendo. So I called Allstate back. I've had zero to no help. I tried to get on chat, and the rep was taking 15 hours to try to reply. I work 12-hour shifts on night shift. I don't have time to sit up all day and try to talk to people.

I bought Allstate Protection Plans through Sam's on a microwave I bought. You want additional protection. I've used this service one time on a chair that I bought through Mayfair as it was defective. The stitching came undone and they said they didn't have anybody to fix it. I had to send some pictures of the defect and a week or two later, I got a check in the mail. They gave me a cashback for the initial purchase price. It covered the initial price of the chair but it didn't cover the sales tax or the cost of the warranty. The warranty was $54 or something like that. It was a three-year warranty.

I had a claim for a TV set. I bought it less than a year ago, and there are lines that are running from top to bottom of the screen. I spoke to a couple of reps doing the initial investigation and everybody was very polite. They. resolved the issue in a timely manner and they refunded me the total price. I'm satisfied with the warranty.

My son's Switch has stick drift. The screen is cracked and the buttons don't work like they're supposed to. We were trying to get the warranty because it's expiring this year. It was my first time making a claim and Allstate emailed me saying that someone will be in touch but no one did. So, I didn't know what else I was supposed to do. I mentioned it to the chat people online and I still didn't hear anything back from them.

I had an issue with my seat and they were supposed to send out a check. I was supposed to receive it within 10 business days. But I never got it. Other than that, the their explanation of the plan when I purchased it 'cause I was able to get my money back.

One of the latches on the headphones to twist the earmuffs ended up coming loose, so I used the warranty to send it back. Previously, when I first bought the warranty, Allstate sent me an email, so I went for that email then went on their website and put in the serial number and the order number. After a day, they responded, requesting that I ship it back. They ended up replacing the part, and I got my headphones back after a week. It's really important to have a warranty, and Allstate is very convenient. It's very useful in case something unexpected happens.

My husband dropped the phone and the screen broke and cracked. I went through Allstate to see if it was still within my time frame and it was, thankfully. I submitted the claim online and then it said that they would contact me and to wait to be approved. It was approved, but they ended up calling me and asking additional questions. They mailed me the wrong phone because they were out of stock of the phone that we had before. So I had to return that one. They ended up mailing me a check for the price of my original phone. The reps put me on hold a lot, but they were really polite and they made sure everything got sent to me. It was a smooth process. They were very helpful and took care of what I needed. Allstate is a great company. They took care of us.

On 3-9-23 I filed a claim, the claim was approved and I was told I would receive a reimbursement check for 118.00 within 5 business days, since then I have called the claims center several more times, each time I was told I would receive a check for 118.00 in 5 to 7 business days, it's been over 2 months now and I still haven't received it.

I purchased a 3 year protection plan for $30, and my product stopped working within a week. I was told to file a claim with the manufacturer, who did not respond. Allstate told me they would reimburse the cost of the product for me to purchase a new machine. Fine. However, upon deeper inquiry, my new machine would not be covered by the warranty. I would need to purchase a new plan. So on top of losing any applied discounts, I now have to pay an additional $30 for a new protection plan. I've never heard of such ridiculousness! Never again!

Purchased a Hisense and the Allstate Protection Plan from Walmart and experienced several occasions where the Wi-Fi would drop and not reconnect unless I reset the tv. Filed claim and was connected with a Hisense rep that had me go through my cell hotspot to update the tv settings. Took quite a while, but when it finished and I tried to connect to Wi-Fi, same error popped up. They insisted they would call back, but didn’t. I logged back into my Allstate account again and noticed they closed my claim, so I opened another and was instructed to call again.

Allstate is always great to work with. We had a loveseat with a mechanical recliner that broke. The repair men came on time, and fixed it within a few minutes. No problems, and a great value. We use them for many coverages.

Don’t waste your money and time! I had an issue and called and was told to put in claim online. Well online gave me error codes. I called 5 times and the non English speaking representatives are clueless!!! It’s supposed to be an easy process but took me over a week to get claim processed. After that, I finally received the claim payment in the WRONG NAME!!! Unbelievable!

Contact from Allstate made 5-9-2023. Reimbursement promised with notification to be sent when payment has been processed and sent.

We bought a laptop in November of ‘21 and it stopped working one night. I did not know that we bought a warranty but as I was going through some things, I found it. I called Allstate and it was a great experience. I went online and told everything. Initially, some man that is in the organization with my husband said, “I'll take it home and I'll fix it.” We couldn't even get the screen. The screen looked like it had been broken even though it was never dropped. It was a very weird screen.

Great customer service, the claim was easy to follow and set up. Refund was received with no problems, even though it has been more that a year of me purchasing the product. The contact was easy and direct. I would definitely recommend to all of my friends and family. Thank you so much for all the help your team provided. I am very happy with the process.

My TV went out, I had purchased a protection plan thru Walmart. Allstate made the replacement of my TV very easy and quick. This was much better and easier than other plans I have had. I would highly recommend them to everyone.

Very quick replies and refund. Was very surprised at the refund. Was sent out so quickly. Definitely will use Allstate Protection Plan again for future purchases. Plus the Allstate plans are very affordable. Thank you for the opportunity to give a review on their policy. Excellent service and value.

I have multiple items covered with Allstate such as controllers and refrigerators from Walmart. It's convenient. We recently did a claim for a steamer. My wife just started using it, but it wouldn’t power on. Every time I would send a claim, they would do it right off the bat. But this time, they asked me a lot of forms. I sent it, but they never got back to me. I had to fill out the form again, send it back, but it was the same thing. Finally, it went through. The product was $59, and they sent me a check for $50.

I bought a Hoover carpet cleaner and used it twice, went to use it a few weeks ago and the scrubbers wouldn't turn. Filed a claim online and it was taken care of. I will purchase Allstate/Square Trade warranty on my next purchase.

I have bought all my Electronics from there and bought the protection plan on everything that I buy and I've had a difficult time getting claims to go through. They get approved but I never see any of the results like my Blu-ray player. This is the second time I've had to have them send me the money to buy a new one because the same thing went out of it that went out in the first one and trying to get them to send me in the mail mailing labels for the other two items I have to send to them one for repair and one for cash back, the Blu-ray was a cash back too, but they keep telling me they're going to send me a gift card through the email. That's been 10 days ago. He said it would be 24 hours and it's been way more than that.

I'm satisfied with Allstate. I've been with them for a long time, even with the car insurance.

I got reimbursed for the electric hairbrush that did not work for me. I’m very satisfied. If I buy another item that is offering me insurance, I will definitely go for it. It pays off. However, I called Allstate as soon as the hairbrush broke but couldn't do it through the phone. I had to get online. I was ready to forget about it but did it. I sent a copy of the receipt. But I didn't get any notice if I had to return the item so I still have it here.

I did two claims with Allstate. For the claim on the grill, Allstate told me that I need to find someone to repair it. They said it's not worth repairing it. But I haven't found anyone that will give me that on writing. The claim for the gaming chairs was solved. In the beginning however, I had a lot of trouble because they were broken and the leather was coming off. Allstate said the leather wasn't covered. I called Office Depot and they said that everything should be covered including the leather coming off, but Allstate kept on telling me no. I kept on calling Office Depot, and Office Depot keep calling Allstate. That was how Allstate ended up giving me whatever my chairs were worth. But that took at least a month and they made me go back and forth with the store.

The reps were very thorough, and when I filed a claim, it was easy and straightforward. Allstate replaced my Beats headphones. If friends were asking, should they get a warranty? I would tell them, "Always get a warranty."

I have a claim pending on a refrigerator that we purchased. We have reached out to a service provider but we don't have a service scheduled at the moment. I did not know the inner workings of the Allstate extended warranty plan. I just made an assumption that it would extend the service through a service contract and whatever the manufacturer's servicing company would service the product. But I learned that I would need to engage a service provider, request service, get an invoice, get reimbursed for that invoice, et cetera. I've never bought an extended warranty plan that worked like that and for me, it's inconvenient because I don't want to hunt down the right service provider for the product, schedule that, get them out here, pay for it out of my pocket, and submit a reimbursement. All of that is extra work that I would prefer my extended warranty company to care for themselves.

The company helped resolve my issue. The company offered me a great solution to my issue & was able to properly explain & support to the best of their ability.

The phone would not charge up and when talking on the phone it would go blank. The repairman said that it would cost more to get a new phone than to repair it. I would like to thank Allstate for their prompt response in helping me until the process was complete.

So I accidentally smashed my 5 year old's tablet after her just getting it two weeks before!! I felt so bad. Not only did we pay $129 for it but we also got the insurance on it for an extra $30! Which I'm sooo happy we did! From now on I'll always get the insurance. SquareTrade has been so nice about the situation every time I've called! I thank Allstate for carrying this insurance! Thank you, thank you!!

It was one of those recliner chairs that when you push it, it's capable of going all the way up so that the person can stand. I was charged for the assembly of the chair and for the protection plan. The chair didn't work and I contacted Wayfair. They answered my complaint and they said they were gonna send somebody to fix it because it would only rise and recline. If they could not fix it, they were gonna replace it with a new one. I then got an email that said, "In talking with the manufacturers, the chair has been discontinued." They also sent me an email saying, "You bought the chair in October, and it's now January and we only have a 60-day warranty on our products." It was past 60 days when all this was going on and there was nothing they were gonna do about it.

Allstate has been very good. With this kind of stuff, you can be on the phone for five hours when you call in for diagnostic. But the process with Allstate is very straightforward. They take it and fix it. I recently filed a claim for a laptop. My son mailed it in. Years ago, I had one issue but the claims process is usually smooth. It got mailed back. I was able to reroute it to have it delivered to a Walgreens store instead of my son's apartment. They tried to accommodate things. It would have to be mailed back to me then I would mail it from California out to New York, which would be absurd. The plan is usually not terribly expensive if you buy it directly through Costco or one of those providers. I bought the plan for the laptop separately so it was expensive.

I did a claim for my Fitbit. I had to get an order number from Allstate. I gave them a little bit of information and the process wasn't too hard. They covered X amount of dollars and gave me a refund check. I paid $100 for my Fitbit and I got 70 some dollars. I bought my first Fitbit on QVC and it was discounted. But when I went to Sam's Club and bought a new one, it was a little more pricey. I didn't have to pay the whole amount though. My check come right after I purchased it. Having Allstate Protection Plan is important and I'm very happy with it. I am very satisfied with the customer service. They walk you through any type of questions you have. It's easy for your claim to get submitted and for them to follow through with making it correct.

I turned the computer over on its side to set it on a desk, and then it started clicking instead of working. I reached out on the online form and then Allstate told me that I still had a warranty so I needed to call HP. But when I went to HP, there was no warranty. There was no service because it was a refurb. So then I reached back out to Allstate, and they said they needed some kind of letter that said that they HP was not servicing it anymore. So I reached out to the seller of the item who only gave a 30-day warranty with the item. I got the email, and then somebody had called me back in a couple of days later. I told him it was a refurb and it was not covered anymore. So he took care of it from there.

I was experiencing dark spots on my 65” Samsung, and Allstate did a great job of replacing it for me. All I had to do was explain the problem, and take pictures of the screen without the cable box attached. They were very prompt and courteous.

My iphone battery failed to hold a charge within the warranty period. There was some confusion about the possibility of repairing it, and I had trouble finding a good method of communication, but eventually it was determined to not be repairable and I was refunded.

Our 14 month old Kitchenaid dishwasher just stopped washing on the day before Easter. We called SquareTrade on Monday, April 10. They scheduled a repair person for the following Monday, April 17. The repair service contacted us later on April 17 to tell us that they had a technician available on April 11. The technician arrived later than expected but on April 11 and diagnosed the issue. The circulating pump had failed. He ordered the parts while still at our house. The parts arrived on April 13 and we notified the repair service. The technician returned on April 17 and completed all repairs, test ran the dishwasher, and provided us with a Paid In Full invoice for the repairs. We were very satisfied with the support provided by SquareTrade and the repair service they engaged.

Allstate authorized me to take computer to local computer repair and they would refund "immediately" upon sending them the receipt. That was April 5 and this is April 26, so 21 days later and I still don't have my refund despite calling them several times. It's always the same story, I'll receive it within 5 business days and I'm still waiting.

I was approved to get a new phone with few questions. Then the phone arrived quickly. It even included a tool so I could remove my SD card and put it in the new phone. Only drawback was I had the older 2022 version which had the camera in a different spot so my case doesn't work. Small price to pay for a new phone at no cost for it and free shipping each way.

It was a pleasure to deal with someone knowledgeable and showed empathy about my sofa. I was directed to a rep that could assist me with my problem. The rep told me what he could not do but followed up with what he could do. We connected, he assessed the situation, and he resolved my problem without any extra aggravation. Good customer service.

Cross pendant repair. My necklace broke on Easter and I had it back by the 24th. It was very easy to get the claim started and processed. The representative that worked with me was friendly and easy to work with. It was an easy and fast experience. Thank you!

A week after approving my claims & telling me to dispose of the items as I see fit, regarding two electric blankets that don't heat anymore, they cancelled the gift cards they had ALREADY issued & insisted I take pictures of the items. I will never waste my money on another protection plan. When I call they pretend they can't hear me & say hello hello hello over & over. Epic fail.

Very quick resolve. Took Less than 5 minutes. Full refund with shipping handling.... Did not have to return defective broken Summit blender.... I will always consider this insurance when offered. It is not that costly. It is Better than manufacturer's warranty ....

The Allstate Protection Plan for my new camera was a life saver after the camera was accidentally damaged falling to the floor. The experience from filing the claim to receiving the repaired camera was PERFECT and done perfectly in a timely manner. The program worked as intended. Thank you.

I had purchased an iPhone 8 on eBay and after using it for a while I noticed the battery use was going down faster than it should be. So I contacted Allstate, went through the claim procedure, had the battery replaced, and finished the claim and have my check in hand for the reimbursement for battery purchase. Great Service. Thank you.

I purchased a refurbished phone on ebay. Everything was great and I loved the phone. After 5 months, the microphone stopped working. So glad the phone came with the All-State protection plan. I was able to get money back to put towards a new phone.

It was good experience but what I didn't like was I would not upload my receipt once my phone was done getting repaired. I tried over AND over but I couldn't seem to uploaded it. I really would like my reimbursement due to I paid out my pocket and yall said that y'all will reimburse me.. Thank you. Kassandra **

The Samsonite rolling bag I purchased in August 2021 was going to be my daily work bag. I travel to people's homes to provide occupational therapy services for children. I used this bag every work day to carry files and toys. I did purchase the extended warranty when I bought the bag. In April 2023 the zipper began to fail on the main compartment. I was worried that I would lose my trusted companion on my home visits and then recalled having the extended warranty. I contacted Allstate Protection Plans on Monday morning and by Wednesday had confirmation that I would be refunded the purchase price. I will be able to get a replacement bag and continue on my daily visits with children in confidence.

Rocor tv stopped working, Allstate handled the claim with professional results, they sent a check that made it possible to replace it...I was very satisfied with the results...The telephone operator who took the claim, was very good...I would use Allstate again, and I would recommend them to others.

My computer broke down, and I thought now it's just trash. I filed a claim to Allstate. It was fairly straightforward. The lady did the diagnostic on my computer with my assistance, and she made the determination that the hard disk was corrupted. She asked me to repeat the serial number, and we went through and wrote down the serial number. She issued a sticker. It prints out with shipping information. So, I boxed it up and taped the label and I sent it back. Within a week, they said, “Your computer has been repaired and they are sending it back to you.” So, it was relatively pain-free. I didn't expect it to be under warranty, but apparently, it was warranted for one year.

Check was lost when depositing at bank window and after informing Allstate my issue they quickly resolved the problem by re-issuing a new check. I have not received it yet but it should arrive any day now. They have kept in touch with me via E-Mail and were very helpful! Customer service is outstanding and would definitely use them again for future insurance needs.

Good experience with person who handled Claim. Don't remember name. Was able to handle claim over phone. He did so after I expressed desire to do it over phone. At First he wanted me to file a claim online. But I was told I could do it over the phone.

I had an issue with a 65" Vizio television where after a couple of years, I started seeing this burnished image of what almost looked like a waffle, but just a part of it had lines going diagonally and some lines going horizontally. You can see it the clearest on a screen that was a lighter background, but it forever stayed there even if the screen was not lit. So, I filed my claim to Allstate. I gave them a short description and several different picture angles of the screen. After I submitted something that was clear enough for them to see what I was talking about, they didn't even bother going any further, they just reimbursed me for the cost of the unit because of the fact that it was up under a certain amount. Everybody that I spoke to, even in email correspondence, was very professional and done properly.

Claim process was rather redundant. First I filled out the form on the website describing the issue and all of the specifics of the item. Then the website directed me to call. So I called and was asked to restate everything the website asked for. I was told to send the item in for repair and it was fixed and returned to me a week later.

They were helpful and I got my refund. I mean they did their job. That's a perfect score in my book. I am happy. I truly and honestly cannot talk about that enough. You don't need to go over the moon, doing your job is more than enough for a perfect score.

The whole process to complete the claim was smooth and took minutes to finish. I appreciate the speed in which it took the representatives to look at the claim, get the paperwork together, and email it to me for a signature. I can get a new pair of glasses now. I am satisfied, and impressed with Allstate protection plans.

I started a claim for a television that went out. The reps with Allstate told me to start at the manufacturer since it had not been a year. I did so. They could not help me. So I have had about 10 phone calls between Phillips and the warranty plan and nobody seems to want to help or provide support. I purchased the plan with the idea that IF I needed to buy a new television timely if something happened I would have protection neccesary. I likely wouldn't purchase a warranty through Allstate/Square again. It's been a nightmare.

Allstate was a pleasure to speak and negotiate with on the service issue. Quick turnaround on settlement. Thank you! We will continue to purchase Allstate service agreements in the future on all of our appliances. Definitely five stars or better.

My electric scooter started failing and need to contact the manufacturer company... Besides all time I spent trying to fix this issue with the manufacturer...like new parts I needed to changed and time I have to wait for the answers etc, but at the end, the e-scooter still not working and the manufacturer company wouldn't do anything else to help me. So I decided to contact Allstate...

My husband broke the screen of his cell phone. It took one call to Allstate protection plan, and they were able to help him, set him up with a repair shop and send him the necessary documents immediately. Very pleased.

It has been well over two weeks since my phone broke and I have been without a phone. I followed your directions and shipped my broken phone back to you but I am STILL WAITING on my replacement phone to arrive. The phone number associated with the phone that broke is **. Please ship my replacement phone to me at: Peter **. Please let me know what the hold up is.

Tv had bad picture, sent in a claim and was resolved within two weeks. Very pleased with the service. I will in the future make sure that I and all my family members and friends use your service. Thank you for your prompt professional service.

I bought a tower heater for $60 and add a protection plan. It never worked correctly so I called to get it replaced via my protection plan. They sent me a check for $61 with no hassle at all! 10/10, I will always get a protection plan when I buy through Walmart now.

I haven't gotten much updates on my repair, but when I asked about it and I was given good support to and helped with my question I was asking. But I hope I'll hear something about it here soon and I'm glad that it is able to be fixed.

My printer didn't work. I did my claim online and then Allstate gave me a coupon to go to Walmart and get another one. It was a full price but without the taxes. The claims process was very easy.

We spent Several days of back and forth sending pictures and receipts multiple times. But in the end, we were refunded for our entire purchase. It was a pleasant and much appreciated outcome. It was much more than we were expecting.

I purchased an AC compressor for my car and it stopped working. I started chatting with a guy on the website that I was directed to from the purchase of the warranty. He asked me for some stuff, including my proof of purchase. Then he approved it and sent me a check. It worked good. I was satisfied with it.

I recently filed a claim to Allstate for two bicycles, but they only gave me money for one of the bikes. One of them stopped working. The other one had something with the brakes. They're identical bikes because they’re for identical twins. It stopped working not too long after I bought them, but they didn't let me know. I just asked my granddaughters, “How come you guys don’t ride your bikes?” They said they don’t work, so I checked it out. I said, “Well, you guys should have told me because I took out an extended warranty.” When I went in and looked at it, I said, “Oh, the warranty is still good.”

All-State caught hold of my situation right away and refunded my money right away, the only logical action. When I bought the chair several months ago it was delivered broken. Over a number of calls Angi determined they just couldn't fix it and stopped working with me. From time to time I was contacted by someone somewhere and when I explained the situation they would drop me, too. This time I was surprised that someone responsible offered to refund the purchase price. Thank you for your help.

Took over 2 weeks to process this claim. Made multiple phone calls to resolve the issue. Customer service reps were located outside of the United States and that resulted in language barrier problems. Several times, when a rep would transfer me to another department, I ended up back in the main queue or disconnected. All in all, this was a terrible experience.

My experience was excellent. I hadn’t had my Fitbit long and all of a sudden it quit charging. Many others experienced the same thing. Since I had purchased the protection plan I just had to pay $15 for a new Fitbit. I’m hoping it doesn’t have the same issue as before. But for now I am a happy camper!

Allstate representative on initial call very helpful & patient. Technician was scheduled promptly. Technician was very careful and thoroughly explained his role. Our TV was not reparable which he reported on the spot to Allstate. I received confirmation within a few hours that the TV would be replaced. TV replaced as expected. Very pleased with the process.

I filed a claim and was told that they would waive my deductible. When I turned in the receipt, they took the deductible out of the reimbursed amount. Then they told me that the insurance would be canceled moving forward because the repair amount was high. I emailed them and have not received a response. I have had wonderful experiences with this company over the years but this time, they missed the mark.

Could not find a repair shop anywhere near me to repair it. Was given the purchase amount in the form of a check sent to my address to replace it. Returned the defective Dehumidifier to them with a pre-paid return shipping label, sent to me by them. Could not be more pleased with this warranty company. The personnel I talked with about this claim was courteous and professional.

Excellent job. Replaced it immediately. No hassle, no stress ☺️! Would use their service again. I would use it now if I was able to insure my new laptop because it didn't come with that option this time but if they would insure it I would love to have service with Allstate again.

Having a protection plan is very valuable when it comes to electronics. I bought it on my washer because the previous one died on me less than two years of owning it. Luckily, I had the protection on that. I got the plan for the next one as well. The claims process went really smooth. Allstate ended up sending me a check, and since it was such a large item, they just said, "Get rid of it." I'd give Allstate the highest rating.

The power button was stuck on my son phone and the repairs was costly. So Allstate opt to refund me the money I paid for the phone so I could purchase another one. Thank you for understanding and a quick response because my son is in college and that's how we communicate.

My Bose Wave CD was eating CDs and not giving them back. Allstate did everything that they could to fix the problem but in the end they decided to refund me. The problem is that Bose did not put out a quality product.

Repair on screen of laptop and internal mouse and keyboard. Repair was done according to timeline and was notified of sent back and arrival. There was a delay on one of my claims but I was also notified. I have no issues after repair.

We needed a screen replaced on an iPad. After submitting a claim online, we received instructions quickly. After shipping the iPad, we received confirmation and it was returned to us, repaired in a matter of days. Great communication and great service.

Customer service was very good. All of the instructions were totally understandable and easy to follow. Totally recommended. I will continue in the future to protect all of my New devices with the all state protection plans. I have had it for over 3 years and was really surprised of the dedication and the on time response.

Was easy process, very professional, online service. I would recommend to anyone who is thinking about using this protection plan. Very reliable company and the service is good. They gave me the option of a credit from the store I purchased it from or a full refund by mail a check. Overall good experience. Thank you Allstate.

Once I reported, claim is went to in review. After I followup only claim moved further and after 14 days, it got replaced with new one. Now I got the new one and I am happy. I would recommend anyone who purchase electronic item would go for protection plan.

I have had my unit for two years and 4 months and we used it regularly when it started to go out and it was unrepairable, I filed a claim. As a result, the company has come through and effectively replaced the unit and allowed me to add an extended service plan again. I have had two interactions with Allstate in 10 years and I stand behind their professionalism and fair resolution.

Discussed this issue two different times with Fitbit chat room representatives which were totally useless and would not even give me a authorization number to send it in and get it fixed. FITBIT does not stand behind their warranty. Thank You Allstate, you listened to my problem and took care of the problem when Fitbit didn't. Allstate is an ex excellent warranty company and helps the consumer.

First time with Allstate Protection. Very good. The time received until returned all within a week's time was perfect. My grandson is very happy and was surprised that it got fixed. Thank You. He actually thought laptop was trashed and not able to fix. Boy did you surprise him. Thank You very much.

At first I was a little disappointed because I had to keep calling to get results. My claim started 6-20-22 with the matter not resolve and 6-28-22 sent in pictures. Id **. I was then told by the Allstate TV team to talk with the tech support. Still the matter was not resolve and on 7-7-2022 id ** I was told to take a full screen photo with the TV menu displaying also close-up of the issue. This situation still was not resolve until my last call in Feb 2023 and the matter was resolve. This should not taken so long. Very disappointed.

I filed my claim through the Allstate Squaretrade website March 17th for my microwave. I had the 3 year protection plan. The microwave is smoking and popping. The claim was accepted and I chose the gift card reimbursement because it said I would receive the refund within one day. Received an email saying I would receive the email within one day. Never received a gift card. 6 calls later it is currently April 9th still no gift card. So much for getting a replacement microwave within a few days. It's been weeks. Still getting a runaround on the phone, no solution has been made and no gift card. They refuse to send a check in the mail or reimburse my original payment method. I need to receive a call from Allstate and not square trade and I need a check in the mail. Emails read, "Hello Chelsea, Your gift card has been processed and will be emailed to you within 1 business day to email address: **. Sincerely, The Allstate Protection Plans Team".

Customer service kept me informed on a regular basis about the status of my claim by email. I appreciate the updates because it kept me from having to make phone calls. I would buy Allstate Insurance again for future electronic products.

Great experience, they exceeded my expectations! With no hesitation they understood my issue and gladly found a resolution to my problem. Other insurance companies always look for a way out in order for them not to fix the problem or pay. I’ve had also purchased Allstate home insurance, Allstate roadside insurance and all of them have been pleasantly experience. Couldn’t be happier, with Allstate insurance.

Don't buy this Allstate Square Trade Warranty. It is a scam. When I made a claim, it took multiple times contacting them to get a check. I wanted the item replaced which cost 32.99 now, but instead they sent me a check for 23.99 which was the cost 3 years ago. It was such a pain I just deposited the check and it bounced. I incurred a $12 fee. Horrible warranty.

The screen started having ink-like blotches. Then progressively went dark. With only a line on the side and bottom. I got it fixed and you paid me back in a few days. Great job. Phone works great now. Thanks.

I ordered a scooter on Walmart, within a few months there was a mechanical issue and manufacturer was not from this country and it had been over 30 days since purchase so I couldn't return it. Lucky for me, I had purchased the Allstate insurance at time of scooter purchase. I filed a claim and they covered the charge!! I am one satisfied customer! Thank you Allstate!

They were very quick and efficient in repairing our controller and sending it back. It was a very easy process to file the claim, they even sent a shipping label to return the item. I would highly recommend Allstate Protection Plans.

I received an email stating that I would receive my settlement check for my broken love seat in 5 business days. It has now been 10 business days and I still have no check. This is unacceptable and very poor service.

Thank you for an awesome experience. When our freezer went out trying to get it serviced was quite challenging but you came in and offered a quick resolution to what had become a nightmare for us. I will definitely be purchasing protection plans offered by you in the future and will recommend to my family and friends that they do the same.

Allstate made everything very easy for me and money got sent very fast. They didn't treat me like a liar and some other services do. I would recommend them to anyone who wants a good insurance and hassle free procedure.

We had a lot of confusion about this claim, agents told me that the set was on the way but I didn’t receive it. Tracking number was incorrect. But in the end I did receive a full refund. So I guess I’m satisfied.

I purchased a Samsung Tablet for my grandson almost two years ago. His screen recently cracked so I contacted Allstate. Allstate provided a prepaid label and the fixed tablet was returned in a week! Great communication at every step of the process Great service! I wouldn’t buy electronics without this protection in the future.

I received a replacement for damaged product quickly after some confusion on how to complete the proper way to contact the right person. The first person I contacted was not helpful in explaining the process in getting help. The second woman was most helpful in helping me to complete the process and was very detailed and patient in explaining the process.

Our experience with Allstate Protection Plan was a good experience. Our case was a little different due to the passing of our son who was the one that the plan was in his email and Sam's membership. I purchased the tv and plan and was awkward at first getting the plan put in under my email. The people at Allstate were very good to work with and made the results a favorable experience.

Great company! They don't give you the runaround. Simple and easy process, and they respond back very quickly with any updates to your case! I will continue to purchase my protection plans from Allstate and continue to let others know they offer great coverage for any products!

Updated on 4/17/2023: No help from them as far as my reel. I talk to a supervisor and she assured me of a payment by a gift card and a check and I only received one of them. I have called several times and I keep getting the run around with this. I don’t think I will use their service again.

I reported I had two issues with my TV. One being the sound issue with the Netflix app, and then I also had issues with the internet connectivity. It would randomly disconnect. The Allstate Protection agent gave me the phone number to Netflix and then I was on the phone with someone with Netflix for about an hour, and we were going through troubleshooting steps. In the middle of going through the troubleshooting steps for trying to get the sound to work, Netflix stopped working because of the internet disconnection.

The item I had insured was just a couple weeks short of expiration when the item quit working. I submitted my claim and received an immediate response. I was offered a similar item or cash to replace it. I requested cash and within a couple of weeks, received the amount I agreed upon. Excellent service and very positive resolution.

I completed everything online and never had to speak with anyone. I had kept my email message with the confirmation of my warranty coverage and that made things very smooth. I complete the fields on the online form, paid the $30 fee to process the claim, and submitted the information. About a day later I received an email that my request was accepted and they were sending me a replacement. Within two days of that I received an email with the tracking information for the replacement. The replacement was identical to my broken watch. I am very pleased with how smoothly the processed worked.

Purchased protection plan when buying TV from Costco. Three and half years later tv malfunctioned, so I opened claim. Process was simple and the turnaround was quick. Upon opening claim, walked through a few steps with the rep, then provided photos of the problem. I highly recommend.

I am glad I opted for the insurance coverage as when the device failed Allstate took prompt action to diagnose and ultimately pay the claim. I highly recommend their service as that made the difference between a loss of multiple hundreds of dollars and having the money to replace the item.

Prompt claim processing and fast payment-this claim and in many past times filing a claim with Allstate Protection plans. Very good in all ways. I will use them again and highly recommend them to all other that I know as friends and family too.

I submitted a claim for a cell phone that was run over by a car. I followed their instructions to take it to one of their authorized repair stores who comfirmed that it was not fixable (after sending my $114 deductible to Squaretrade). I submitted the forms, waited 5 days and contacted them by phone. They said I needed to take my phone to one of their repair centers. I already did that and submitted to paperwork back to them, then they said they did not show it being received. I stayed on the phone as I emailed the scanned forms to them, and the person confirmed they received them. 5 days later, still nothing, I called again, this time to be told to take the phone to UPS using a label they would email to me. 3 days later, no email form or label.

I love the Allstate/Square Trade Protection plan received with my refrigerator from Costco. I trust Costco and I trusted Square Trade because it is what Costco used. The Whirlpool refrigerator has been a big disappointment. It uses non-user replaceable LED bulbs in series. So anytime one bulb goes out, all bulbs are affected. Between the 1 year manufacturer warranty, Costco extended warranty (2nd year) and Allstate/Square Trade warranty (3 years), I have had to have a repairman come to change light bulbs 4 times in less than 4 years. I will never buy another Whirlpool refrigerator, BUT I will buy my next refrigerator from Costco and I WILL get the Allstate/SquareTrade warranty because (unlike Whirlpool) they have always delighted and never disappointed me. I am very happy with the plan.

Our 70-inch Onn TV was not turning on at all. I tried all of the recommended fixes before I called Allstate and the rep said, "I have a list of things." I said, "Let me tell you what I have done." I went through him and he said, "That's what I would have had to do. Hang on a minute." He came back and he said they'd offer a full refund. The rep was absolutely wonderful, kind and thorough. I opted for a Walmart gift card because I went right back to Walmart and got another television, just a different brand. I got the Allstate plan on it too.

I used Allstate recently for a desktop computer, and they were able to correct the problem online. It was more of a software issue, so they reloaded the software. I was very satisfied.

I was a little confused about whom to call first. Treated very, very well. Then I forgot about the microwave issue. Loose and loud. Both. It happens. Not mistreated. Just me mostly. Seems the plan and product depreciation is closer to a wash. Hope not to find out. The both of us. The person taking my call, very knowledgeable, helpful and has probably worked well for years. If not, PROMOTION. Raise and or lunch. Something. Thanks a bunch.

It took a little extra time and some persistence on my end to get the issue resolved, but it got resolved, and I was happy with the outcome. There was one guy in particular who was really helpful. They offered to fix my phone or have me take it locally to be repaired or refund my money. It was a very expensive phone and it was doing some things that I couldn't control. Originally, Allstate was gonna replace it, then two days later, they sent me an email saying that they didn't have anything like that in stock. They got approval from somebody a little higher up and just refunded my money, and I trashed the phone. It was gonna be too much money to fix it.

Buying the Allstate Warranty for my TV at Costco was a the best choice I made because of the TV came with a 1 year manufacturer warranty plus 3 year Allstate Warranty = 4 years total protection. My TV stopped working after 3 years and it was easy filing the claim and fast completing the claim to receive my reimbursement.

I've purchased six protection plans throughout my life. I always buy them. I've bought Christmas decorations with them, and all my computers or phones have had them as well, but the one that I had a claim on was for a Fitbit that I bought for my husband. On the face of his Fitbit, there are two pieces of hard plastic that you run the strap through that goes on his arm, and he broke them.

I had a TCL 65-inch TV and the screen went black. I bought the same brand before and it did the exact same thing this one did. I did not have insurance then, but I got it this time. It was a bit difficult to file a claim because of the way Allstate has it set up. I filled it in with them and I had look at my emails and call them back to finish my claim. That was the only weird thing. Everything else was easy. I submitted pictures of the TV. They offered to send me a similar TV or cash, and I decided to take the cash and to switch TV brands this time, but they decided to renege on the offer. They sent me back an updated claim where they offered me two TVs and no cash, but I told them that wasn't acceptable. Eventually, they refunded me the entire purchase price of the TV. Go for Allstate Protection Plans. It's a good deal.

Having a protection plan is valuable. It helped a lot. When I had a problem with my Astro A10 headset, I went to Walmart first, then they gave me a pamphlet to call the Allstate number. I opted to have a replacement, but within seven days, they sent me a gift card with the amount on it to get the headset again. They also said to just throw the old one away.

I talk to a very helpful, and kind customer service gentleman. He took care of my needs and said I should see a doc to sign and my claim would process. It has been a week and no doc has been sent via email.

I cannot complain at all about the response time regarding my claim. The only problem I have is that the company I had to take it to, the only one in town that works on a lawn mower, is they are running a month behind on repairs. No complaints with Allstate Warranty Protection Plans. So far, the claim has not been completed because the lawn mower has not been looked at yet.

Everything was great to keep up the great work. Customer service was great. Awesome job. Keep it up. You were so helpful to me. Keep doing what you are doing. My phones are doing great. I'm very happy with my phones. Thank you so much.

Something broke underneath my love seat and it caused everything to sag real low. I filled out the paperwork and sent pictures. They asked for a couple more pictures, which I sent, and everything went pretty smoothly. They couldn't replace it so they wrote me a check for the amount of purchase.

Allstate was clearly working to attain my complete satisfaction. I would say that I am very, very happy with my resolution. Dany went above and beyond my expectations and got my replacement in the mail right away. Thank you Dany.

Claim was quick and easy, rapidly approved. Considering the premium and copay, replacement was less than half full cost. Worth it with fragile or high cost items. Downside, only good for one claim and policy expires after 2 years.

Everything went smoothly and quickly. The process was simple and the people that helped were friendly and knowledgeable. I don't know when I have been happier with customer service. I would recommend you to anyone that asked. Be sure to let the customer service person know that we are very happy with the service provided and hope that they get rewarded for their good work. We are very happy with our new phone and have returned the old damaged one to you. We pray you have a blessed and happy Easter.

Great Customer Service Experience and I would recommend it to anyone to try this. Square Trade was very helpful in solving my issues. I would like to thank customer service for making this easy for me. I would like to use them in the future.

Warranty claim process and results went smoothly and quickly. Like most clients, I would prefer a simple refund rather than a gift card to use on purchasing more Wayfair furniture - but I do appreciate your help. Eventually, maybe I’ll find a need to use it on a Wayfair product. I presently just have a need for furniture. Thank you. JC. Trussville, AL

Tablet on my son's tablet was accidentally cracked. It still worked great, but we needed the glass to be replaced. Service to get a claim and send was really quick. Was not able to replace glass, very disappointing because it was a good tablet and was still in use. I'm guessing it would have cost more to replace glass than for the buyer to just get a new one. I just bought this tablet on Christmas, so I will not be able to buy it again because it is not on sale at the time And it is not anymore. So now we are left with nothing.

SquareTrade received my phone 3/31. Today 4/4 I’m told I will be sent an email about the, “delay” in the next 24 to 48 hours. The policy states the phone will be repaired or replaced in 24 hrs. As near as I can tell the policy I’ve been paying for is false! Why? I’m betting your phone would be back/replaced within the policy, why not me?

The train was malfunctioning and sent for repairs, but unfortunately it still did work properly so a full refund was granted. The person on phone was quite helpful and the full refund was delivery in less than week. Excellent Service! Dan

Every time you dispense the water in the vacuum cleaner, the water would not suction out. I did the claim online and it was very easy. Allstate told us not to send the vacuum cleaner back and gave me money through a gift card. I’m very satisfied with the process. People should take the plan. It’s nice.

My iMac computer was a refurbished one and everything was working good. Then, it just stopped working. First, Allstate said that I had to go through Walmart because it was under a year. But because it was pre-owned, I didn't have to because they don't do refurbish. After that, I still went with Allstate. The rep helped me but the computer still didn’t work. So, I waited until the date and I called it in. He tried to help me and when he couldn't, he told me to send Allstate my receipt. I did and they sent me my money. I got an e-card for Walmart. The protection plan is convenient and the price is always good for the insurance. I used Allstate a long time ago and that's why I did it. My grandson's PlayStation 4 had gone out and I sent it in to them and they sent it back. My grandson is still using the PlayStation and that's been years. I’m very satisfied with Allstate. People should get the plan.

I've called Allstate a couple of times. Both experiences have been pretty good. The second time that I called because my husband had either lost or somebody stole his phone. I’m not sure which one, but I was disappointed because that coverage is not on that plan. It's basically for repairs. The agent was very apologetic for not covering lost and stolen items. She requested a refund for my warranty.

Our recliner got a really bad squeak under it and we couldn't figure out where it was coming from. The claim process at Allstate was very simple, easy and quick. I did everything online and someone got right with me after each time I sent pictures or inquired about anything. They sent me a gift card in the amount of the recliner to use on another recliner.

My claim process was outstanding and I had no issues at all, received my laptop repaired as if it was brand new minus the laptop box it was shipped in. I would tell anyone/everyone to purchase the insurance. It saves you from having to spend extra money.

Allstate sent a reimbursement for a DVD player that died. It came through immediately. I was online. The plan was simple and easy to use.

For the amount I spent on the earbuds, Allstate's plan seemed like a reasonable amount of money to add to it. The rep gave me enough detail for something to stick for me to think that it was a good plan. If it's something worth a couple hundred dollars, I would suggest it. Especially if it's something that's gonna be used on a daily basis.

The tablet's screen still worked, but it was broken. Glass, children, not a good thing. So, I sent the tablet off. I did everything online. The rep said, "If you need to utilize the plan, this is the website, and this is your product number." It was easy, and they sent me an email that had the FedEx printout. So, I took it to FedEx, and they shipped it off. I got it back within a week.

Allstate paid off on the settlement that I claimed for my phone. It broke and there was no place within 100 miles that could repair it, so the agent I spoke with chose to give me my replacement price. But he did his very best to not do it. He would jump through a whole bunch of hoops and it took me a bit more than 45 minutes to get us to the point of agreeing that they'd just give me a replacement price. A few weeks later, I got the check. All in all, the protection plan was valuable enough that I've got it on my new phone. I was also glad I had the insurance, even though I didn't know I had it until after I was informed about it. I was glad that the PureTalk agent had put it on there. Otherwise, I would have been out.

I got an Allstate plan for a gold chain and a pendant. When their tech offered it to me, she didn't actually explain the contract but they had a brochure that had all the information. It covers everything except if somebody stole the items. I also used an Allstate plan before for a griddle and when I filed a claim, it was difficult because the receipt that I had was an old one. The letters have faded out and it was hard for me to tell them some of the information in there. Other than that, I had a pleasant experience with Allstate.

Seven months ago, I noticed that the iron started malfunctioning. At first, I thought the electricity in the old home that I was at that was getting it overheated. Then we moved to another house that we bought and when I used the iron again, there was still something wrong with it. It would overheat to the point that I couldn't even grab the handle. I made the claim with Allstate and I said what was going on. They were very helpful and they sent me a reimbursement to be able to purchase a new one. The claims process went very smoothly and I was very impressed. I'm in the rural area and I wasn't expecting it to be that fast. I wish other companies would work that way. At the moment, my washer's lid is rattling really ugly and it's leveled. I made a claim and it's been two months, but the techs have not come out. It's because I'm in the rural area now.

I sent the laptop in about a year ago then I sent it in about a month ago. It came right back with the same problem so I sent it right back. It's working fine now.

We got Allstate for a Samsung 45-inch TV. When there was no sound to it, I called Allstate, and they had me go through the different tests to make sure it was something wrong with the TV. Then they said they'd send me a new one. The first one they sent had a cracked screen. I had to call them back, and they told me to send them a picture. I did and they told me they'd replace it. The second one finally made it safely. But Allstate was a pain. They kept insinuating that there was nothing wrong with the TV and I kept telling them there was. They had me reset this and that. They tried to fix it over the phone which took three hours.

Our experience with Allstate was easy. I just went to the website and filled out the information for the claim. I would recommend getting the protection plan.

My Roomba broke down and sent it in. I got it back 2 weeks later. It ran for only one cleaning and broke down again under the same code 26. Stating it needed a new module. I resent it in and got it back within 2 weeks. I have used it 3 times and so far so good.

I did 2 claims with Allstate Protection Plans - one about a little ride-on car and another about an Apple pen. Even if we charged the pen, it would still not do anything. It was completely dead. They helped me very well and answered everything. The site was easy to use and walked me through. I'm pleased.

Keurig Brewer started having major problems as it would not brew a 10 oz cup unless you tried 5-6 times. Sometimes after you set it to brew it would just turn off. It had some major problems and I replaced it and found that I had the Allstate protection plan. So I filed a claim and ALLSTATE honored it and sent me a check. I also had bought a two year plan for the new brewer.

My airpods went out, and my Allstate Protection Plan was able to solve my issues. They gave me some instructions to tackle on my end. I had to go to the Apple Store to get my pods tested to make sure they were bad. I gave Allstate all of my information, and they solved my problem by giving me a gift card for some new pods.

So I bought a refurbished laptop on eBay that came with a SquareTrade protection plan. Basically, I’ve been trying to get this whole thing resolved since Oct 26, 2022. During normal use, the laptop bursts into flames during normal use while surfing the internet and they keep denying me that they won't cover due to the damage under 8 (K) reference in the '"What is not covered'' section of the contract, but after talking to a few sqauretrade supervisors over the phone. Because the damage was caused by mechanical or electrical failure due to the laptop overheating, the laptop should be covered because that’s the thing that caused the fire damage and not an accident. The most helpful supervisor has been David ** who told me I should be covered for this, but the claims review department think differently. It seems like my item is supposed to be covered and, in the end, I'm being run around in circles.