Allstate Protection Plans Reviews

Bought a boombox and cellphone from Amazon and the Allstate policy for both. They both failed or were damaged while covered. Filed a claim for each and received payment, no fuss no muss. Money well spent. Not paid to leave this review. Just a satisfied customer.

Purchased a $169.99 portable AC unit plus the 4-yr Allstate EPP from Menard's in June 2022. Unit worked beautifully until Sept 4 (Labor Day 2023), when it up and died. Mfr would not deal with it because beyond its 1-yr warranty. I called Allstate and submitted the claim the same day. The next day, since no one around here repairs portable AC units, Allstate agreed to reimburse me the full $169.99. I got the check by the end of the week.

Super fast. Super easy. Next time I make a big purchase at Walmart I would definitely buy a protection plan. Easy submit application. Got approved right away. Didn’t have to pay for shipping to and from. Kept me updated with status. Super happy. I was happy at time of the delivery on the very first try because I need the item for school work.

It took 3 days and 3 different associates (one I dealt with twice) before I could get my claim completed correctly. I was put on hold numerous times. I was issued a card for the wrong amount which was 100.00 dollars less than it was supposed to be. Then I was issued a card for the wrong amount again which was way more than it was supposed to be. Finally it was straightened out and I received the correct amount. Never again will I take out this insurance from this company and will advise anyone that ask me not to.

I am unimpressed with SquareTrade. They are slow to provide updates and slow to replace/repair my item. What was supposed to be 2-5 days is on day 15 and I have to chase them down for updates, only to hear “You should have heard from someone by now…”. I asked for them to expedite about a week ago, only for them to tell me via chat that the estimated completion time was two days ago… Thanks for nothing. I used my laptop for work, I lost more than the cost of a new, better system. Never again.

Very difficult to gather all information the person wanted. And after getting that, they wanted another instead of telling me the first time. Would get back to me after ALL the information was given. NEVER heard back. Had to call again and again. Terrible experience. It took longer than fixing it. Seemed to me that the people were not supposed to be helpful, courteous etc. Serviceman was great though...

Samsung television Product image. Product Information. Knowledgeable staff, respectful staff, easy to use. Fast response, easy to navigate the website and to get fast response. Easy to setup the appointment. Professional, staff listen and explain the problem and for me to be able to understand. I do recommend to purchase the extended warranty and I would recommend to anyone from my family and friends. Trusted and reliable.

The Allstate Protection Plan claims processes was quick and easy. Their filing process was very simple to follow and understand. They resolved my issue within the first 48 hours of filing my claim. Their team made the whole experience a breeze. I will definitely be recommending their coverage to friends and family.

I filed a claim for an item that the original manufacturer would not warranty only 6 months after purchasing it, so I filed a claim because I had bought a 4 year protection plan for only 12.00$ and the response time was very fast, I'm talking like minutes. They sent me my money back via virtual Mastercard and I also received that within minutes of filing my claim.

My MacBook Pro screen got cracked right next to where the connecting cord is risking the ability for the display to stop working altogether if not repaired. I have a physical disability and live where FedEx won't service. To be able to find a resolution that was able to work with my unusual situation was remarkable and I was helped every step of the way. I honestly can't recommend them more, it's so rare that people accommodate people in my type of situation so it was really amazing.

My electronic item got damaged by a glass of water tip over on it. The claim process was easy with no hassle as they claim and very satisfied with process. I always purchase these contracts because things happen and glad to know I am covered. So glad you can buy this type of insurance on items you buy.

Never AllState recognized a claim, no buy them again:

I got Allstate for a Bluetooth car stereo. My previous Bluetooth car stereo broke. Instead of having to replace it at full price, I was able to make a claim on the previous Allstate plan I had. And they were able to reimburse me quite a bit. It also helped me to buy a new one. When I submitted a claim, I went online after looking up the details of my plan through Walmart. I just selected the product that I had labeled under my email and hit Start Claim, entered in a few details. They emailed me back a couple of days later and asked me to provide a picture of my serial number and proof that it was broken, if applicable. Once I sent those back, they approved my claim and sent me a paper check. For the stereo I just got, I got a three-year plan for five bucks. Considering how much it can cover, that’s very much worth it.

I bought an earbud off eBay and I got the protection plan. It had been less than a year and the earbud went out. I went back into my account on eBay, found the information and how to do it, and I just followed the prompt. Instead of Allstate Protection sending me a replacement, they sent me a check on what it's worth, which was fine, because I paid maybe about $5 more than what the check was for. It was a very easy and simple process.

Allstate's claims process was very difficult. It took me almost two months to finally get it resolved, but it did get resolved. I went to the store, I talked to the manager, and I talked to customer service. They gave me the Allstate coverage that I paid for. The reason it was so difficult is the item that I bought came with a one-year warranty. So, when I contacted Allstate to get some support, they said, "Okay. We'll, you know, technically, it's still under the manufacturer's warranty." Nobody could give me the manufacturer's phone number or contact information. So, I was kind of like left out to dry. The Walmart managers couldn't figure out who I was supposed to call. Allstate didn't know. So, I wasn't very happy at all. If Walmart is the one who's selling the products, they need to have better access to the right numbers to call when stuff doesn't work. I don't think Allstate did anything wrong there.

I dropped my cell phone and I went online and caught up with the Allstate plan. I told them about the incident that had happened and they were supposed to send me another phone but they didn't so they sent a reimbursement, which took about a week. I wish I had the warranty on the new phone but I didn't see an option to buy it.

I bought my baby an electric scooter. But a few days after Christmas, her scooter stopped working. Every time I would call Allstate and try to place a claim, they'd tell me to go to the store, and they'd tell me to contact the manufacturer. I finally got mad. A month ago I called and told them I wasn't gonna keep going through that because I paid for this protection and I've been getting the runaround. It took me forever to get them to respond. But they finally reimbursed me for the scooter. But it wasn't a good experience. But the last person I spoke with was great. She got everything handled within that phone call. The coverage itself was also great. It was just the hassle of getting it to work.

I had a barbecue grill and chlorine generator that went down. The grill's igniter wouldn't ignite the barbecue. The claim was done by email and they sent us an email saying "Yes, we recognize this claim. We will be sending a replacement." But a couple of days later, they said that they would just refund me my money for the purchase in lieu of sending me a new one. They refunded my money via e-card. For the chlorine generator, the same thing, they deemed it unrepairable and said they would send me a refund. They mailed me a check for that.

I filed a claim for a garden machine. The issue was on a rototiller. I bought a set of tines, which are the metal parts that dig the soil. Over time, they began to bend, and that made them not work, eventually. I did it online. It was easy. They just asked for the receipt and I submitted that and explained what had happened. They said they were gonna try and replace the item. They looked around for one or two days and decided that they couldn't find a replacement, so they told me they were gonna give me a refund.

I had to submit a claim for my microwave, and the website was very user-friendly. The process was super easy too. Allstate sent me a gift card. I could have opted for the cash, but I opted for the gift card. I have a protection plan on a couch, and the process has not been easy on that.

Thank you for helping me so quickly resolve the broken lawnmower issue. I was able to purchase another one and get back to mowing the lawn! Your personnel took their time and listened to the issue. And the receipt information was easy to upload and send to your Claim Center. The Protection Plan worked - thank you for the hassle free handling of the claim.

I thought when I took this insurance out, I would least get the money I paid for the part. I don’t even get quite half of it back. All I get is 19.99. I’ll be 4039 before tax. I don’t know if it quite worth taking Insurance out on some things because if you just don’t pay right at half it’s not quite worth it.

My son dropped his tablet and cracked the screen. I sent it in with prepaid label and it was repaired and back to us in less than 2 weeks. Very nice and easy to deal with. I would recommend to a friend to use this service for to safeguard their purchase. Well worth the money spent for peace of mind.

I went to Target and bought the Nintendo Switch. They asked, “Do you want to purchase a protection plan for two years.” The only thing that was available was Allstate. Because I knew the Switch was gonna be for my child and I knew that he breaks things, I purchased the protection for it. I recently filed a claim. That was smooth and easy.

I had a laptop and an Xbox that were repaired under Allstate Protection Plans and it's been fairly uneventful. The timeline for those was about a week, which is not too long.

My phone battery went bad and it got to where it wouldn't charge at all. It would charge for a few minutes and then it would quit. It would take three or four days for me to charge my phone completely and then after that, it never would charge completely. The claims process was great. They put another battery in it, which they had to order because they didn't have it in stock and it took about a week. The people they sent me to were really A1 people. They have knowledge of the product and they know what they're doing and what they're talking about. They treat you like you're human.

I had to replace my broken cell phone that was insured by Allstate through Square Trade, Inc. It was completely hassle free! Although my cell phone company no longer carried the Samsung Note phones, I received a new comparable Samsung S 23 Ultra Phone with a stylus within 2 days! It couldn't have been easier. Thank you Allstate! Very satisfied!☆☆☆☆☆

So far, my experience has been really good. Whatever claims I've filed have been approved. I got my issues resolved within tree days. I filed the claim online and then I had to speak to one of the reps to proceed to the next step. He sent me a shipping label and I shipped my item to their office in Texas for repair. I got it back in seven days.

Everything went through right away. They found me a place to get the screen of my device fixed. They covered all of the cost except the deductible. They're pretty good and they're one of the cheaper policies I could find.

I love the service that you all provide, it's convenient, efficient, and fast, I would and will recommend you guys to everyone, and I really can't see myself dealing with any other company, I will purchase a plan from you guys to cover anything that I buy, that you guys will cover. Respectfully: Brondhi **.

When I submitted a claim for my laptop, it was pretty easy. They were fast and nice. I just told them what happened. They gave me the package stuff and then I mailed it. And they fixed it. I got it a week after I sent it. I was glad the warranty covered pretty much what I needed.

I did a protection plan on my refrigerator because there's a lot of money upfront. Having this warranty is valuable. The fan quit working on my refrigerator so I did a claim and that was super easy. Allstate Protection Plans was helpful and informative of the next steps. Allstate was easy to navigate too.

My experience was good however, I was told my service date would be 8-31-23 from 8:00-12:00 pm. I had a doctor’s appointment scheduled in the afternoon so that was going to work well. However, I received an e-mail saying there was a change to my appointment. When I clicked on the link provided it took me to a website but it said the content was no longer available. I deleted the e-mail. The next day I got another e-mail telling me the same thing. When I clicked to review the info I got the same message as the day before.

After troubleshooting for almost 30 minutes, they agreed to replace my tv that would not turn on even though the unit was getting power. A day later they said they were not replacing the tv but mailing me a check for the original amount I paid at Costco 3 years ago. Surprisingly, I must have got a great deal then because tv prices are actually higher now. I would buy warranty again in the future, one of the better warranty experiences.

My experience with Allstate was good. The agent was very helpful and had great customer service. I would most definitely recommend my friends and family. I received my TV yesterday and it did not take long at all for it to come. The delivery driver was very helpful by helping me get the TV in the house.

I recently had to file a claim with Allstate Insurance for my defective TV, and I must say the entire process was flawless. Their specialized TV team conducted detailed research and selected a top-notch replacement model that perfectly matched my original TV. The communication was clear, the delivery process was well explained, and the commitment to an environmentally friendly disposal of the old unit truly impressed me.

I tried now over four days to get this company to help me file a claim. Don't ever buy one because I'm a disabled senior and I bought the scooter w/ insurance online and I'm being told to send them a copy of my receipt. Well I don't know how & they keep you running in circles. I was on the phone crying hysterical because they refused to help me without a copy of my receipt.

My Chromebook screen was distorted. They filling out the application to was simple to used as well. They repaired, paid for shipping and sent back within 10 days which was excellent. I was sureey received the package & I filled out the questionnaire they sent advising me within a few hours they received it & it was as fixable. That was extremely comforting know it could be repaired.

My CHI IRON began to turn itself off, then completely stopped working. I went to the Walmart website and I filed a claim. I was reimbursed what I paid for the iron the next day. The whole transaction was hassle free. I would definitely recommend Allstate Protection Plans for everything you buy when the plan is offered.

Your warranty is a joke. I called because I contacted Wayfair and they said it is a material defect but yet Allstate/SquareTrade said it is not covered on a 10 year warranty on mattress and it is only 2.5 years old. Don't waste your money on a warranty. It is only covered if it gets a stain. No breakdown coverage.

Fixed the Nintendo the first time and refund the second time. I was able to replace the console with the refund. Awesome insurance. Would have been out of 349$ if I didn't buy it. My kids are rough on toys 4 boys! Water damage and dropped it and broke screen.

We are so glad we bought the 4 year insurance protection plan for our television. We owned it for 2 years when it just went out. I called the phone # for Allstate on the plan. We exchanged information verifying serial # and purchase date. I was given a claim # when I had finished my online application. This was on Monday morning. On Friday we received a brand new Television, of our choice, delivered to our house. We were given 3 comparable brands to choose from. I was told the remaining time on the insurance plan would carry over to the new TV. Satisfied Customer.

There was a minor plan error in coverage that directed me to send the earphones in for repair and I would be reimbursed for the cost. They were $20 non-repairable earphones. After initiation of a chat with a help specialist, the problem was corrected immediately. Service was excellent and my claim was fulfilled better and faster than expected.

We got the Allstate plan for a Lenovo IdeaPad 5 and when there were some spots showing on dark backgrounds, I tried to submit a claim under Walmart. They said it was within a year and I got to contact the manufacturer. I contacted the manufacturer and tried to make a claim under them but they said it sounded like an accidental damage, which is not covered under their warranty. By the time Lenovo responded, the computer stopped working. So, I had two things come up and I had to go back to Walmart. They took it once they heard that Lenovo said it’s not under their warranty and they said they needed us to send this computer in. Then they repaired it and sent it back.

The entire process was unbelievably simple and so fast I couldn't believe it. All I had to do was answer a few easy questions and my answers were not questioned and I didn't have to wait forever on hold (due to high call volume) and the whole process was done from broken phone to a new phone in just a few days.

Allstate responded quickly once I sent my information and that they needed it with photos. I was also answering their questions in reference to the claim. They processed it and they didn't replace it but credited me. It was for a furniture and whole process took less than a week once I completed my part. I was the holdup but once I figured out how to take my pictures correctly, it was a very simple process. It was all online and I didn't have to talk to anyone by phone.

The screen detached my Fitbit. The claim process was really easy and I liked it. I sent the device in and it came back within a week.

Was very please I could submit the claim online (for an ice maker). Allstate responded promptly and I mailed in the ice maker. Allstate also informed me quickly that I would be reimbursed as the ice maker was not fixable. Will definitely buy appliance warranties in the future from Allstate.

The hinge on my flip phone came apart. I did a claim to Allstate by telephone and whoever I spoke to on the phone was very helpful. They just asked me what happened to it and I told them and they said, "Okay. We'll send you a replacement. And when you get it, it will have a mailing label. Place that on the box and return the broken one to wherever that label was addressed to." I got the replacement in two days. It was very quick.

I use my laptop for everything, and when I was carrying it, it dropped down the stairs and it cracked. I wrapped it up and sent it to Allstate. They notified me when they received it and when it was coming back. The turnaround was really fast. When they said they were gonna have it repaired, it was repaired. I had to sign for it when it came back, so it was safe and I didn't have to worry about anybody taking it. Also, I didn't think my laptop could be repaired because it was pretty broken up, but they fixed it and it looks brand new. Allstate did everything they said they were going to do, and they were friendly when they emailed or texted me. I was pleased with them. Having the extended warranty was valuable for me because they fixed my laptop at no cost. It just cost me to buy the packaging to wrap it up.

I had a claim for a split heater-cooler unit that was giving me trouble. It made so much noise, it made my dogs go crazy. They contacted me by email and asked for some additional information. I gave them all that and they reviewed it for 48 hours. They told me they were gonna give me a refund because they didn't want me to send it back in. I got the refund in less than a week. The extended warranty is 100% valuable. I'm very happy with the result.

I purchased an Allstate plan for a tablet. I had to submit a claim and it was great. All I had to do was send the tablet in and they replaced it and sent it back to me. I just had to go online and fill the information out and that was it. The customer service reps were really great.

I used my Allstate plan on an iPad that was scratched. They sent me a website and I went through it that way. They repaired the iPad in less than a week. Allstate is a good thing to get.

The face fell off of my watch and Allstate replaced it. I had to box up the watch, then I got online and put in my number where I had my claim. It was fairly easy, and getting the replacement was very quick. However, I have not used it because I needed another watch, so I went ahead and bought one. I'll use the replacement watch if or when this one tears up. I would definitely use Allstate again. I would highly recommend it if you're getting any product, and I got it on my new one as well.

Allstate was great. The person that helped me there was very helpful. I got the plan for a laptop. I'm very satisfied.

Submitting an online claim to Allstate was good. They repaired the problem quickly. It took a couple of weeks. Allstate is probably the best out there.

The charging cord chipped off inside the laptop port. I answered some questions for Allstate online and they evaluated the situation. I had to mail the device in. It got repaired and sent back to me. The warranty was valuable because I would not have foreseen that the power cord would have broken off. It's a good plan to have.

I bought a vacuum and it broke down. It was past the warranty date and I called Allstate. But they weren't able to help me. But I get extended warranties just in case something happens.

The computer fell off a bed and the screen went berserk. So, we sent it in and the issue was the connectors between the monitor and the other part. They fixed it and send it back. At the same time, we were dealing with another insurance company for a different item and the contrast was telling. Allstate was great and the other one wasn't.

My son dropped his tablet and we had to send it in for replacement. They wanted descriptions of what happened and when it happened. I sent that and they said they would follow up in three business days. I received an email where they attached a form for me to print out and mark down a description of what was wrong with the device and send that in. I also sent whatever was included with the device. They fixed it. Everything was great.

The wire popped on the lawnmower and the claims process with Allstate went smoothly. They were not able to repair it and they gave the price but not the taxes and the warranty back, which I understood.

The left side of my Bluetooth headphones stopped working. Submitting the claim went really smoothly. It took around one week since the complaint until I received a check for the amount of the headphone. Everything was great.

I have purchased these policies in the past for larger items but never had to use the warranty. This was the first time using the policy as my Primo Water cooler out of nowhere stopped dispensing cold water. After failing at figuring it out myself I turned to the warranty and BING, BAM, BOOM it was that easy. I explained what was going on, they went through the issue and got back to me in a timely manner like 24-48 hours and took care of it no problem. I had options too of either getting a check or having them issue a gift card to the retailer so I could purchase a new one which is what I did. I literally had that gift card within an hour and made my new purchase of another water dispenser and also added another Allstate policy to that one. I couldn't be happier how smoothly and efficiently this whole transaction went. KEEP YOUR RECEIPTS is all I can say!!! Awesome Allstate. Great job!

Ordered the Roomba as a present, it wasn't opened and discovered not working until AFTER the 30 day return period. So the seller & e-bay not only screwed us but referred us to the policy we paid for with you. NOW you are refusing to help us. So, we've been screwed out of a brand new vacuum cleaner and the insurance policy to protect it. $520.00 and it never worked once. Y'all can all go screw yourselves!

My vac quit working, but I had trouble filing a claim because of a pending claim. The Allstate rep helped me cancel the pending claim, filed the Bissell claim, and sent me a Walmart gift card. I was disappointed to find that the reimbursement was based on the original purchase price and did not provide replacement of the product.

After 2 years, my TV just stop working. I called Allstate and they were very professional. After explaining to them what happened, we spent some time troubleshooting the TV. The technician was very patient and easy to follow. To not waste anytime, the technician was able to get me another TV. Thank you Allstate.

Customer service was fast and excellent. My claim was taken care of with no problems. I like doing business with this company. When I called them about my TV had suddenly stopped working we went thru a series of tests to be sure it wouldn't reset and it didn't. They immediately filed for my refund, no questions asked. I highly recommend them.

ALLSTATE (SQUARE TRADE) IS AMAZING! Allstate stood behind their extended warranty and replaced my defective TV, even when Samsung refused to provide repairs and reneged on their promised warranty, breaching our contract and committing an act of theft and fraud. My whole life I purchased only Sony products, and after 50 years THOUGHT Samsung was an HONORABLE company, but what a HUGE MISTAKE THAT WAS! DO NOT EVER BUT ANYTHING FROM Samsung! (Their name should never be capitalized!).

Purchased a vacuum and the protection plan on EBAY. The vacuum did fail and I filed a claim completely online. The process was easy. The claim was settled quickly. Payment was received for the claim in less than 5 days. I am extremely pleased with the process. I would definitely recommend this warranty.

It was a very good experience with my insurance claim. I bought the massage/heat recliner 3 years ago with the 5 year insurance plan. When my husband wanted to use the heat it didn’t work. Contacted the company and they gave me the option to send a replacement chair or a check. I chose the check and received it within 5 business days. I would definitely recommend you purchase this insurance.

Could not be happier with this phone insurance. I paid one price up front for two years service and they also cross-shipped my replacement phone, which is extraordinary. Highly recommended!!! AAA+++. I wish all phone carriers offered this option.

My product stopped working and they refunded me right away. The agent was very helpful and they addressed my issue right away. I would recommend everyone to add insurance on all items purchased with Allstate insurance. I purchased a new speaker and insured it with Allstate once again. You can always depend on Allstate to replace your item if it is not working right.

It was not easy to start the claim via on line. Continued to call until someone was able to assist. Once I did get assistance it went fairly easy. The seat back is loose enough that you can actually see and feel it. Was hoping for a maintenance option. Thank you.

I have been purchasing SquareTrade warranties for decades. I love the peace of mind the plans give me. Great protection plans at reasonable prices. I have never had an issue with a claim not being resolved. They really stand behind their warranties and always deliver great customer service. Customer for life!

I was able to resolve my claim easily online through emails. It was a fairly easy and expedient manner. Allstate returned all my emails, and kept me updated throughout the process. I am glad I took out the Allstate protection plan. I thank all who is involved for resolving my problem, and will recommend the Allstate protection plan to all in the future.

I am so thankful I purchased an extended warranty when I bought my TV because it stopped working and Allstate has been very helpful and cooperative in resolving my issue. I would highly recommend their services and protection plans to anyone and will continue to use the for future purchases. Customer support has been Fantastic in helping me. They stand by their services and are timely in resolving your issues.

The representative that helped me was patient & courteous & helpful. I don't mind an accent if the person is trying to do their best job. I really appreciate good customer service & that's what I got. Thank You very much. I'll recommend you to others. P.S. I would like to get my tablet on the same plan if it were possible.

Terrible service from first contact with Allstate representative! At first, the rep. wanted me to purchase a new remote. The TV memory board was overloaded and shot! Then she wanted to replace the TV with a 2022 43" Hisense, which even new, Hisense doesn't have the same channel contracts as Vizio! I then wanted to change to "cash-out" option and wasn't able too. Walmart has the same TV!

I had such a good experience. They took care of replacing my phone that was unrepairable. It was so nice to have a company actually care and that listened to what has happened and they understood that they had guidelines to follow as well. They didn't let me thing that I was in the wrong, when it was an accident and they also were so kind to be there for me as I was without a phone.

Easy online process, clear instructions, multiple choices for refund, and just a really valuable coverage. The few dollars you pay for insurance is well worth the return! I get insurance coverage on ALL the cordless products that I purchase because they are the items most likely to not work after a brief period of time.

My 65" TV started having black spots then it started spreading across the top and side and when I got around to checking the warranty I only had 2 days left and they replaced it with a brand new one. I thought when I called it would be 1 excuse after another but no they stood by their warranty. Thank you so much.

A lightning strike took out a tv that had an extended warranty though Square Trade. I filed online, then called, and within a few minutes of troubleshooting, it was determined that the tv was toast. While I was still on the phone with an Allstate agent, I received an email with choices for a brand new replacement tv. A couple of days later, we were watching tv again!!! That was one of the smoothest, most hassle-free claims I've ever made, which fortunately isn't very often. If you ever make a purchase and see an offer for Square Trade extended warranty, I highly urge you to take the offer. Perhaps you won't need it, but as we all know, life happens. Be ready!

One of the 2 refrigerator fans was making a loud noise for day. I had made a video of the noise and vicinity where it was coming from. The day the tech arrived the fan noise had stopped. The tech didn't give up and based on the video he removed the back panel of the freezer and found that the fan in good condition. He then opened the lower rear compartment and found a problem with that fan.

Submitting my claim for the game controller that stopped working was much simpler than I expected. The representative asked a few questions, verified my purchase and I was reimbursed for the cost of the item. I was on the phone for less than 7 minutes for the entire process. Simple.

I want to express my sincere thanks to your company as they responded in a very timely manner by delivering professionalism, patience and an OUTSTANDING desire to resolve a customer issue in the most positive, efficient and speedy way. Great Job! Going forward, I will highly recommend this company be utilized, if available, to add insurance for one's item(s).

I opened my laptop to scrolling vertical lines. I was unable to use the cursor or do anything. After a couple phone calls where the agent helped me reset the computer it was determined that the laptop needed to be sent in for service. A prepaid shipping label was provided. I took it to FedEx on a Thursday and received communication on Monday that it was received. I got an email Wednesday that it was fixed and I got it back the following Monday. It works great and was covered by the warranty.

The experience of taking care of my claim was the best experience I have ever had when dealing with a warranty claim of any kind. The claim was handled with the view of reaching a solution without the hassle and ambiguity that I have experienced with similar situations. Thank you.

They were a great help and the process very easy with getting a new television once my television malfunctioned. Would definitely recommend purchasing their protection plans as they would actually help you if you ever need to use it. The customer rep was super helpful and walked me thru the process step by step and I received my replacement within a few days for my television.

I received my watch back and is still not charging. I do not know if the problem is the charger or the watch. When I checked the bag where the watch was it said that they reset the watch and firmware but it did not have any info about if the problem was the charger or the watch.

I bought a hover on April 22 at Walmart. The game it's not working right and did a report on july 19th but only I received emails asking Mr to do test and test. I haven't received a nice answer. Not one take the services phone. I went to Walmart too and customer service couldn't helped me. I feel that I lost my money and my time with this guarantee.

The insurance plan that I purchased was reasonably priced, simple to understand, easy to purchase and register. The item I insured stopped working so I had to file a claim. The process was uncomplicated, I had to send the item to Squaretrade for repairs. I was given easy instructions to follow, printed a free return label, packaged it up and dropped it off at a local Fedex pick up location about a mile from my house. After a few days when they couldn't make the repair needed, Squaretrade refunded my original purchase price. They didn't return my item, but as I said it couldn't be fixed, so that wasn't a problem. All in all, they helped turn my lemon into lemonade.

I had a warranty claim for a piece of furniture I purchased and the entire process from filing the claim to receiving my refund was easy and flawless, would definitely purchase another warranty from this company. They mailed me my check right away after I submitted my photos and the claim and I was able to purchase a new table, Very happy with the entire process.

It was a lot of run around!! They ask for the same documents over & over. I finally talked with an agent that got things settled. I also have a second TV that I’m having issues with. Wondering how long this one will take!! If the insurance company doesn’t want to work on a claim they should not be selling it.

This was the easiest claim I've ever filed in my life. Gave basic information on converter box, uploaded receipt and claim was processed very promptly and timely with a minimum of effort on my part. I would definitely purchase from Allstate Protection Plans again. It is definitely worth the value.

Said I was to get a replacement tv. Shipper sent me arrival time 3 or 4 different dates. So Allstate Protection Plan refunded monies for the tv. The first delivery date I took off work and it didn’t come. They changed the date several times. I couldn’t keep taking days off to receive the tv. They said no signing was needed and they would leave it outside.

My overall experience was excellent from the initial call to the claims person to the support technician, the final resolution was appropriate and I am delighted with the outcome. The personnel was friendly, professional and seem to me to be honest. Only wish I get a Protection Plan on the new TV. Thanks.

This was not an easy process at all. It took me numerous times speaking with a representative to get the claim resolved. I had to resubmit it twice and they said it was because of technical difficulties. On the third attempt the customer service representative said the last person had done it wrong and would try to resolve the issue. Big hassle. I have several products covered through the insurance. I hope I don’t need to submit anything else.

I recently bought a mini split air conditioning unit and it unfortunately stopped working 10 months into having it. Luckily I had bought insurance with Allstate and they made it a super quick and easy claim. I received my check quickly and am now enjoying my new and working ac unit.

I sent them a Chromebook that needed repaired or replaced. They sent me an email stating that it couldn't be repaired and they don't have a replacement, so they were to send a reimbursement via Walmart gift card within 2-3 days. It has been over a week since I received the email. I still have not received my reimbursement! I called customer service and was given run arounds and then finally told that I would receive the gift card in my e-mail by yesterday. Still nothing! I am highly unsatisfied with this company. Oh and you don't get reimbursed for the tax you pay on the item, so you essentially pay taxes twice when you replace it yourself. It seems to be a scam!

I had a defect in my speaker so I contacted All State. Was given a return shipping label but I contacted the company and they sent me a return label and I did that instead...But I'm glad I'm in good hands with you guys. I'm glad that I can depend on them when I need to .. Also the warranty for 2 years is awesome.

Item was sent in twice for repair and wasn't fixed after they said it was. They refunded my money after I refused to send it a third time for repair. I asked can I get a new one but was offered a refund instead. The refund process was faster than the repair. The protection is Great. I just wish they repaired the watch.

You can only open one claim at a time. Lame since the couch I bought keeps breaking. Then the Tech comes out, looks, "yep that is broken" then you wait a month after waiting a month for the tech. Meanwhile you are sitting there with whatever is broken. I would get fired if I had this slow of a response at my job. They did final fix my couch but the other side broke and now I have to start all over, One claim at a time....

Good experience reaching out to Allstate warranty. The online form made it easy to reach out for assistance on what to do, to either repair or get a refund for my broken cell. Although they only refunded the amount paid for the cell phone. I guess I would recommend that anything you purchase with a warranty from Walmart you should always buy it.

I have always been extremely satisfied with any claim I've had to do. The representatives go above and beyond to help satisfy what the customer wants to get the issue resolved whether it be to have a Walmart gift card or check mailed to your home address. I have never had any issue filing a claim, if I have had to send an item in Allstate is very good at sending me a shipping label to be able to send the item in if needed. Which occasionally sometimes no fault of Allstate I may've misplaced the item example: broken Cellphone then it may take me a bit months to find the phone. Albeit it has only happened a couple times.

I first called your company on 7/5/23 regarding my power recliner, and was told I needed to call WayFair instead. When I called WayFair, I was told that I had to call your company back, as the manufacturer's warranty was only 30 days. To date, this has STILL not been resolved. I received numerous emails from what appeared to be different departments. At one time, I was sent an email with a picture of a technician that was supposed to come to my home. I left work at the appropriate time, and then received a FaceTime phone call instead from a very nice gentleman who had to see the recliner on FaceTime.

The matter was resolved with in 24 hours. On my Fitbit Watch the seal came loose. And I received payment on the warranty that I took out when I purchased the watch. So I received one check for $119.63 & then I got a second check for $10.36 so a total of $129.99.

First time I've had to file a claim and the service was wonderful!!! The gentleman who helped me was knowledgeable and courteous. Since the item I had ordered came from China had no manufacturer name and address to return it to, he was very helpful in filing my claim. My check arrived promptly.

I had a wonderful experience with Allstate Insurance. From the time my umbrella broke until I got my refund, it took about a week. They helped me go through the steps to file my claim until the end. I have to say I was pessimistic about even filing a claim because I have had an issue with another insurance company, they will find a I will do business with Allstate again and will recommend them.

The process from start to finish was easy and understandable. Return of computer was very fast. No complaints on my end. I would recommend anyone getting the warranty plan when purchasing any electronics. The website is very clear on starting the claim. The email is sent right away with the label to send your item.

Clear and concise instructions with the ability to choose a local or mail-in repair service. I chose mail-in and was provided everything I needed to mail my phone. True to their words, I received my repaired phone within 24 hours of their receipt. I would definitely purchase this plan in the future.

The process was easy right from the beginning. Communication was kept during each step of the way. They were very helpful and did their best to find an exact replacement. When they were not able to, they quickly sent me a gift card for a replacement. Already have a new one ordered and purchased the warranty again.

I purchased Jabra Earphone from eBay which includes 2 years insurance from Square Trade about 7 months ago which had errors I could not fix despite following the steps from the manual and needed to be repaired. I filed a claim and process was easy to follow. I received the claim check within a week. Thank you Square Trade.

When I filed my claim, for my extremely large area rug, the process was redundant. They kept asking for the same thing over and over again AFTER telling me that my photos were received. AFTER telling me my affidavit was received. It was a horrible process. Then I was told I would hear from someone in 1-2 business days about pmnt. I waited 5 days n called back after not hearing anything. I was told to wait 1-2 more business days. I hope whatever store I purchase from in the future does not use Squaretrade. I have so many calls on my phone to the company for the same issue. It took too many calls for a resolution. I hated everything about the process. No thank you.

We thought our new lawn mower had a problem while under the manufacturer's warranty. They never provided any real help. Allstate was ready to contact the manufacturer. We discovered it was just a false problem not explained at all in the manual!! Nice that Allstate would have help us even if the warranty was still the responsabiliy of the manufacturer.

Switch controller rail needed replacement and I sent it in and was fixed and returned within a week. Very Satisfied with this service. I have had to use it several times as this belongs to my 11 yr old son who is very excitable with his games and tends to break them. Highly recommended.

I received damage to a brand new recliner I purchased. I was so upset I couldn’t believe this happened. Then I remembered I purchased the insurance plan. I submitted a claim. It was online. The process was very easy. It took a matter of minutes. I sent in a description of the damage with a few photos. Within 24 hours they gave me their answer. They approved my claim then another week I had a check. So very simple. I suggest everyone protects their purchases with this insurance.

I purchased a refurbished chain saw from eBay that included a Square Trade warranty. After 3 months the saw experienced continual issues of immediately dying shortly after being started. I contacted Square Trade and explained the problem. They reimbursed me for the purchase price. Follow-up was extremely quick and communication was great … I received my check within a week. Amazing service! Best experience ever, I was amazed!

The claims process has been pretty good. But there was a time that I had an issue and they gave me a little bit of a problem. I hardly ever have to use the warranties because they usually expire on most of the stuff I get before I get to use them. I got upset with Allstate for a little while because they put me through the wringer on my radio warranty. They tried to get it to go and get it done instead of it being quick and easy on me. They had me take pictures and write on a piece of paper the date and time. It was upsetting because I've got a lot on my plate. Thank God they finally worked it out. They said they had to send me a check. But I would rather get the gift card because it’s quicker. I didn't have to wait two weeks.

I had the best experience and had great service. I was able to describe and fix my problem in no time. I will continue to use Square Trade and recommend it. The online formula was easy to understand and fill, as the service is very fast and helpful as well. The service is very reliable and that is why I will recommend it and continue to use.

The little prongs broke off on my vacuum cleaner and Allstate told me to take it to the nearest shop to see if they could repair it. But they were unable to repair it and the guy said it would cost more money to repair it, so I might as well buy a new one. I have warranty on it, so I just filed a claim, got the money, then went and bought another one. It took a little bit for Allstate to process everything, but when it came down to getting a check, I thought it would have come within a week’s time span, but I got it within two days. I also got a check for another item that they didn't have a replacement for, so they sent me $20 and I bought a new one. Allstate is excellent. They respond fairly quickly to my emails and try to take care of me as quickly as they can.

The air conditioner was not getting cool anymore. Allstate Protection Plans sent an e-gift card for the item.

Had coverage through eBay refurbished products. After claim was clearly approved, Allstate still requested proof of payment for product and coverage even though the policy was clearly on my account. Coverage was paid by eBay. Maybe it was just another way of attempting to deny coverage with them hoping I was not send in receipt.

I got Allstate Protection Plan for my son's virtual reality headset. The knob broke off on the hand controller. The first time I submitted a claim, they told me that I should call the manufacturer warranty, but I called them back and told them what the issue was and they fixed it. It also went by fast. I turned it in on a Monday and I got it back on a Friday.

Submitting a claim was a poor experience. We had issues getting payment. They had a company give us an estimate for repairs before they would approve them. The company told us that the product would have to be replaced. It was a total hassle dealing with Allstate. We had numerous phone calls with them trying to get them to fix the appliance or get payment. They kept screwing it up and losing orders. They kept telling us they were sending the payment. I kept sending them documentation. It took me about three weeks of three calls a day to get the issue resolved. When they finally got it taken care of, one of the checks was in the wrong amount. They sent me two of the same check twice. They just told me to keep the difference because it was such a hassle.

I buy with them every time I buy something. They've always taken really good care of me. Plus, it's not a hassle to file a claim if I need to. Recently, I had three claims. All of the screens of my kids' tablets were shattered and the charging ports went out. I did two of the claims online and then one of them had said that it was still under the manufacturer's warranty, which would have been through Walmart. So I went through them. Walmart said they couldn't help me and told me that I had to get back in contact with Allstate. Allstate took care of it and replaced all of the tablets.

I've purchased Allstate's plans every time I purchased electronics, and normally, the claims process is okay, but now that they've outsourced everything to another country, they don't even understand me. I did a claim for a television, and it was trifling, horrible and took forever. First time, I went online to create the claim, then it sent me an email and said I had to call to do the claim. I called and got hung up on for about four times. I sent a message again through the email and got a response to call again. I called again, then they made me go through trying to turn the TV on four different times. The TV wouldn't turn on, so they said, "Well, unplug it." I did that with four different people. They can't troubleshoot a TV that won't come on.

OFFICE DEPOT CHARGED BUT ALSO REFUNDED THE COST OF THE COVERAGE. THANK GOD FOR THAT BECAUSE IT IS TRULY WORTHLESS. (Actually the coverage has negative worth because I got ripped off for about 2 hours of time to try filing a claim.) (I also might not have purchased the item if not for the DECEPTIVE offer at the point of sale.) Your SCAM is truly worthy of a very early bankruptcy!

Inquiry on printer. However, was transferred to Brother's because warranty was still available. My protection with Allstate/Square Trade continues. The issue was not yet for Allstate. The employee explained the process so call to Allstate clarified.

My Charge 5 just stopped showing anything on the display screen despite troubleshooting and working with the CSR from Fitbit. I was then told it could not be fixed and to submit the claim. I did submit the claim form online which was very easy to do and I was happy with the results.

I had to call 4 times before you could finally get a technician finally to come out. Then I had to pay the technician myself and the call twice again before finally get you to agree to reimburse me. Still waiting for reimbursement. Still not sure it is actually coming. Useless insurance in my mind.

My experience with Allstate was a good e. Regarding claim file and completed July 14, 2023. The initial process was plausible, accurate and veriwd against my covered device which was a Cricket Splendor phone I purchased through Walmart almost a year ago. The screen had damaged by accident when it dropped out of my pocket and fortunately the issue was covered. A replacement gift card for the amount was completed and I got a Cricket Debut instead. Thank you.

The process of filing a claim was fast and easy. The process only took about five minutes to complete and I received my check in less than a week. I would strongly suggest everyone purchase the extended warranty when it's available. I would rate the service I received five star service and I would happily purchase the extended warranty again in the future.

You guys were great but you're one up $20. I was told if I gave you the right to send me email. For billing, it would go back down to the original, and it went up 10 more dollars. I didn't like the increase.

Claim experience was quick, without any unnecessary hoops to jump through. I made a mistake on my claim and ended up speaking with customer service which was also an easy-breezy experience. The issue was handled right away, within two or three emails & one of which was my thankful reply to my CS rep.

Thanks for the quick response and I did get a new TV the same day I was told. I appreciate the good customer service and how thorough everyone was. I appreciate how smooth everything went. I will make sure I share with others everyone who uses the protection plan I did.

We purchased two recliners, two years ago, and both of them started ripping and the material. It was falling apart and Allstate, with no problems at all replace both of them. The assistance was beyond any other insurance company we have dealt with in the past on prior insurance claims.

We were having problems with our tv set (under the 3-yr extended warranty through Allstate) - the top 1/3 of the entire screen had a shadow across the picture. After sending the required photos of the issue, the Allstate service team quickly assessed & ordered a replacement tv. Thank you Allstate consulting team.

The claim process was very easy and quick. They asked me to send my item in for repair, but since it's something I use for work everyday, I couldn't do that. I asked for an alternative option, for which they then paid out the value of my item. I appreciate everyone involved and will absolutely do business with them again.

Squaretrade/Allstate is horrible. Yes, they can be good most of the time, however, sometimes they are just so dysfunctional it should be illegal what they do. I had to call in 5 times to get them to get me a refund check on an warranty I canceled after returning the item to Walmart. Each time they said..."Sorry" and the check would be processed and mailed out. Each time it was not. Each time the supervisor said, "It would be taken care of this time." Each time it was not. The company is sitting on millions of dollars from customers who never get their checks from refunds or paid out claims. They know this...and they don't care, because they get to keep that money. This should be illegal what they do...but they don't care and neither does the government.

One morning, the iPad wouldn't turn on. It was a two-week process to get somebody to explain what they wanted. They needed a serial number which I could get if I open the iPad. They kept passing me off between SquareTrade and Allstate. I finally got a hold of a young lady named Cheryl and she was wonderful. She cancelled everything that had been happening, restarted the claim and put it all the way through. Cheryl was marvelous but this was the worst experience I've ever had.

Thanks to customer service for resolving my issue.

I was very pleased with the way Allstate handled my claim. They had to look for my information to find it so it took them a little while. The warranty was for a Vtech camera and I had a baby camera from years ago, which was a Vtech as well. I put in a claim for it because the same piece broke. The two of them were there, so it was a little confusing. But they were very patient. The rep was exceptionally good. It was loud and noisy in my house with the kids and the dogs and the birds, and he was calm and did what he needed to do to help me get my product replaced. I had the check within two days. It came quickly. People should get the Allstate protection plan. It was the best choice that I made and I was able to get a new one and not have to pay as much because of it.

My computer screen was messed up and I went on Allstate’s website and submitted the claim. It took me about five minutes to complete. I have to turn in my computer and they’ll send it back if they can fix it. If they can't fix it, I don't know if they'll replace it or not.

Purchasing the Allstate protection plan was straightforward. The rep explained quickly what it will cover and that it will be easy to get solved if something happens to the device in case I want to get the insurance. The controller stopped working so I had to contact Allstate to activate it. The rep explained that I had to scan a code and it would take me to a website where I have to file the claim, put all the information and then go through that. But I felt more comfortable talking to a human that could explain better because I didn't think I was gonna use it until maybe longer than I expected. I only had the device for three months and it caught me surprised. But I had access to the website and from there, it was easy, helpful and fast.

I bought am air conditioner, which is major appliance for my home and I needed insurance on it. When it started freezing up and not wanting to work, I did a claim with Allstate and that went smoothly. They gave me a refund and I got a new air conditioner. The process took about 48 hours and customer service was fine. Get the protection plan if you're getting a major appliance or anything that costs over $100.

The back fell off of my Samsung phone. I called Allstate and told them what happened. They sorted it out and I got a new phone. The process took three days. They also sent me an envelope to put the old phone in and send it back to them. All in all, I would tell my family members to get them.

I got all of my papers when I purchased the printer and I went online and submitted the claim to Allstate. After about a couple of weeks, there was no response. So, I called them and they had to put it through a review again. I waited a while and then, I called them back. I finally got ahold of a guy that was responsive to me and I told him my problem. I had to get a review again and I thought I had already been reviewed. It seems like the right hand doesn't know what the left hand is doing. But Allstate responded and gave me the original price of that printer that would not print in a Walmart gift card. So that’s resolved. But I'm very dissatisfied with the way that Allstate handled it. Even though we pay them upfront in good faith, they're making the customer work extra hard to get a warranty out of them. But I'm very happy with the Epson EcoTank printer. It’s excellent so I bought another one from Walmart. And I bought the same warranty.

The rep asked me at the cash register if I wanted the Allstate protection plan for the headset for my Xbox. And I said yes because I'm a heavy gamer and I knew something would happen. I didn't know about the claim until the little plastic slide bar on my headset broke. I had to fill it out online. I haven't sent the headset in because I don't have the box. It just happened.

Thank you so much for resolving my issue.

Have had a great experience so far! Got my shipping label right away and was able to drop off at Fedex location, just waiting on the repair and to receive my item back. The Shipping process took 2 days from the time I dropped off and was updated right away once it was received.

My experience with Allstate Protection was easy, not intimidating and as smooth of a transaction as it can possibly be. I bought a protection plan for my Canon printer, which was offered by the site that I ordered the printer from. I filed a claim on the printer when it conked out and I got a refund of the purchase cost of the item.

The process to file a claim was super quick and easy. I submitted it in one (20 minute) session and then had my device sent (to the correct address!) a few days earlier than quoted. This was the most seamless, painless warranty claim I've ever had to submit. I will be getting this company's protection plan on everything I'm offered it on.

Ron's Repair scheduled an visit, then did not show up. Then scheduled again and 2 guys came, but did not fix the issue. The wrong parts were ordered. Now I have to do it all over again. Getting help from Allstate was a hassle. It took a long time to verify my coverage.

I file a claim on July 3 2023. I never received a label to send my computer in to be fix. I am really mad about this and I am very disappointed too because I have insurance and y'all don't try to send me a new computer for the one that I have mess up.

Received a chip in the windshield of my 2002 Suburban. One call, and maybe 5 minutes on the phone, to Esurance and I had an appointment scheduled to get it repaired. As luck would have it, due to a cancellation, I was able to get the repair completed sooner. The technician was very cordial and professional and had the repair completed in approx. 15 minutes.

Their customer service is abhorrent. I was asked to submit pictures of my appliance numerous times, to which I complied. I then receive emails asking me to call them and they request the same pictures all over again. It is going on 1 1/2 months of trying to get issue resolved with my LG refrigerator ice maker. This plan and their customer service is not worth the price. With all my time spent on the phone with them, I could have just called my own repair man and saved money and time. I DO NOT recommend that anyone sign up for this protection plan. The runaround they give you is absolutely not worth it.

I had to make many phone calls to confirm the approval of my warranty to receive my fast cash... It seemed just a bit too much to me since I had received the email confirming it. Once I made the call then I would get told I would have to make another call once I received the email and then when I purchased the TV I would have to call and speak to someone. I did and then that person said he would tell me where to send the receipt but I did not get the info. I had to call and get the info. Just seemed like too many calls.

I had a Walmart Protection Plan through Allstate. The TV would not power on and I filed a claim. The response was quick. After trying some troubleshooting, it was decided that the TV should be replaced. A replacement TV was received within days. Everyone that spoke with me were very polite and helpful. Thank you for great service!

Went through troubleshooting with agent from Allstate. Tried everything. Sometimes it goes off and never comes back on for days. Try resetting it, unplugging it, plugging it back in again, resetting the factory reset, nothing seem to work. Agent went through process of getting a compatible TV. New TV arrived today. Set up in the same place where the other one was. Working great. Thank you.

I filed my claim and was sent a list of 3 TVs to replace the defective TV I purchased with this insurance. After a lot of research on the 3 TVs I picked a TV from the list and got an email confirmation that it would be here in 7-10 days. All emails state once I confirmed the TV we can't change it. The next day I purchased a new TV stand for $899 and hired a company to recycle my defective tv and stand.

TV stopped producing an image. We submitted a claim and were asked to perform some troubleshooting steps over the phone. After courteous help over the phone we received a new replacement within 4 days. The representative that helped us was clear spoken and prompt with his resolution. Thank you for your service.

Well the response to email back was very slow. Still waiting on an update on the status of my laptop. The screen is cracked. So far this was my experience. I am not please so far. Hopefully you can fix the problem and we can get the laptop back this week. I would like updates as soon as possible.

When I put in my claim, they told me I would get it email with a claim number. Immediately then I will get another email regarding the Tv. And **, all this will happen in 12 to 24 hours. I had to call everyday and finally got it. Email 4 days later with a claim number in asking me to accept the TV. Then I had to call back. Cause no one explained to me. Now that I accepted the TV how everything goes. I didn't know if I would get it email that telling me. It's been shipped a tracking number so I can be home. When the TV comes, they just said you will get it email. But couldn't give me the content that I asked for tracking number in shipping. Very frustrating.

My claims adjuster was patient, kind and understanding. He politely and efficiently guided me through the claims process exhibiting knowledge acquired through both training and experience. It was simple and straightforward. I was gratified to receive my check within a week. I am very pleased with my overall experience at SquareTrade. I highly recommend them.

A problem arose and Allstate responded right away and helped resolve the problem. They sent our information to a local repair contractor that sent back what was wrong. Allstate gave us options for repairs. Upon talking to customer service we decided on the best solution. Having these options made us extremely happy with Allstate.

Claim filed, appointment scheduled, parts delivered, repair person never showed up... So I'm out 5 hours of work and wasted half my day. No I have to deal with trying to reschedule with a crappy repair company that has horrible reviews and customer service. Allstate/SquareTrade are only in it to get your cash, nothing else.

Handled efficiently and effectively with no hassle or issues. A + company. They handled my claim flawlessly and I didn't have to leave my chair. Everything was handled online and via email which made things so much easier. This is the second time dealing with them and never an issue. Very satisfied with the whole process.

Sent invoice 7/3, they received 7/3, said $89 would be sent to arrive 6 days. Called today to see how it was going. They said, "Ooops, it will be another 6 days." When it is fixed and I have to pay $399. Am I going to have to wait this long or longer. I am very concerned about the new way it is working out? I have been around a long time, 87 yrs and this stinks. Dave **

I did a claim for the the motor that fell off the electric blower. Allstate ended up having to refund the purchase price. It was an e-gift card. The plan was cheap when we bought the blower and we figured we would give it a try. It ended up working out for us so we will consider buying the protection plan in the future.

I filed a claim with Allstate for a Ninja coffee maker. Initially, there was a little bit of confusion. I bought it at Walmart. You scan your receipt to the app and it keeps track of any protection plans you get. When I went to file the claim with Allstate, they said that they didn't have any record of me making that purchase. I had to go through the website to file a claim and have them look it up. I had marked on there that I had the receipt, so they asked me to send them a copy of it. I was able to send them a copy of the receipt from their Walmart app. Once they got that, they responded and said that they would give me a refund for the product. It was an easy process and allowed us to get a refund on our product quickly. I'm very satisfied.

I purchased an electric scooter by AOVO PRO and I purchased the protection plan in case something went wrong. I filed a claim for the first time. I've got my emails, but I did not really get any results from it.

I got Allstate Protection Plan for my waffle iron. I filed a claim because it would power on but it wasn't getting hot anymore. I did it over the phone with a rep because I didn't know the make and model of the waffle iron. Everything was fine with the process. Went easily. They understood the problem. They also automatically save your warranty itself upon your email address if you already have an account created. Everything I purchased from Walmart if a warranty could be put on it, I would put it on it.

My Briggs & Stratton Lawn Mower Starter 693551 5777 Failed. I purchased the starter on 08 November 2022 from Walmart.com Order # **. I did purchase the 3-year Allstate protection plan number: **. Allstate set up roadblocks to not cover the broken Briggs & Stratton Starter 693551 5777. Purchasing the 3-year warranty was a total waste of money and Allstate has zero customer service.

I've used Allstate forever. My boys, when they first got their phones, they dropped them in the toilet and I just filed a claim, sent it in, sent it to UPS, scanned the label, and I had an email. I don't know if there's a way to do it, but it would be nice for the receipt to go from the Walmart app to the protection plan so I don't have to screenshot the receipt and then text it and go through all of that. That was a hassle. But other than that, the claims process at Allstate was fine. I filed it on Friday afternoon and, that Sunday morning, I had a credit in my email. It was really quick. I was happy about it.

They won't repair or replace my device. They want to give me a partial refund. I've been waiting weeks as they change their minds as to a solution. Now I'm being told a partial refund is all they want to do and there's nothing I can do about it.

Pool pump failed after 6 months. Mfg would not respond. Insurance claim processed quickly and easily with one phone call and proof of purchase. Made me happy I purchased the warranty. In 10 years this only the 2nd time I've had to use my warranty but it was hassle free.

Initially, the first call went very well. I was told to call back in 15 minutes for an update and that was very frustrating as I had to go through the tv mechanics & was told to keep my old tv until the new one was delivered. But later I received the email regarding payment and that part went smoothly.

I submitted a claim on my vacuum. It was extremely easy. I got the gift card for the reimbursement very quickly. But it came through the email, and I had to have somebody print it for me because I don't have a printer. I thought I was gonna get in the mail. Also, vacuums are more expensive than what they gave me.

My George Foreman Evolve Grill that I purchased a protection plan for at the time purchased stopped working properly. The buttons for the temperature and timer stopped working. Filing the Claim was very easy to today and was resolved in a timely manner. I will always buy a protection plan when purchasing an item from Walmart.com when available.

My extended warranty from Allstate Protection Plans, replaced my claim with a brand new Vizio TV, the same model TV, that I had purchased, I'm a very satisfied customer because my claim was honored hassle free. The representative was very knowledgeable about the product and claim protocols. Thank you Allstate.

We used our Pit Boss grill twice then the auger jammed. When it had first happened, I called the company that was in the book and they did troubleshooting. It didn't work. I found my receipt and called Allstate. They were going to have it sent in, but we didn't have a vehicle to take it somewhere to get it fixed so they gave us a refund. They were fast and considerate.

I was very disappointed because I kept repeating to the claims agent that the store warranty was only for 30 days and the manufacturer warranty was voided because the TV was a display model. He insisted that I needed to contact Walmart and the manufacturer, which I did and then contacted Allstate 3 times. I spent about 3 hours contacting all the parties and I am currently waiting for a response from Allstate.

Well my tv died. I contacted then you my warranty. Everyone I spoke to was so nice, very helpful on moving forward with my claim. I have zero complaints. I did get my replacement tv and it was fast. By the time I got email with tracking number it was out for delivery. I mean a few days and it was here. Who would complain about that! So yes I recommend. They're great people to help you out!

The technician called ahead to let me know that he was on his way to give us a heads up and he arrived at the time that he had stated, The technician was knowledgeable, courteous and didn’t try to upscale or make unnecessary repairs, so that the repair bill didn’t exceed the warranty guidelines. Highly recommend!

I had made a claim regarding my bad TV. Originally they told me they’re going to send me a list of TVs which I can pick from and I looked at him and he wasn’t what I wanted so I called back and ask for specific brand and then I received an email saying that they are going to send me a TV, which I never even ordered. What with that? Unfortunately, the process is very very slow and they’re not on top of it. Another words, they taking their sweet time to take care of the claim. They want you to give up and accept whatever they want to give you.

Excellent customer support service and their response were all in a timely manner and they were able to handle all my issues and concerns. The website was simple and very easy to navigate too. When I did experience a little bit of trouble the online chat were quick to respond to my questions.

Worst company I ever seen in my entire life. I paid for extra warranty with this company for my big screen TV - 2 years later I had a problem with the big screen tv so I called. I filed a claim for the TV to be fixed. They keep asking me for the receipts and paperwork over and over and over for 93 days. They closed my claim twice online. Every time I called they apologize and same thing happen again, and again, and again. Very dishonest people very unprofessional.

I put in a claim to Allstate for my son's TV that all of a sudden just went black. When I would turn it on, the screen would turn blue and then automatically go black again. The claims process was easy. Allstate sent me a gift card and then I bought the TV. It's just been over a month, and now, this one is doing the same thing. So now, I'm going to Onn TV itself.

I got Allstate Protection Plans for my TV and laptop. It is always good to have a safer side if something goes wrong with your item. The protection plan helps you to at least be reimbursed that amount, so you should not be worried of issues. However, when I submitted a claim, it was not as smooth because when I was calling Walmart, they were saying, “Reach out to Allstate Protection Plan.” When I was reaching out to Allstate Protection Plan, they were saying, “You have to file the claim online. We are not going to help you here.” Online process is good, but I was not aware of that process. I was calling and trying to explain the issues. Even the Walmart people should be aware about the process. But when I filed it online, it was fixed in a timely manner. I'm satisfied.

When I got my tablet replaced, it was easy. I called the claim in and they sent me a form in my email and a packaging, like a flip thing I needed to send in with the tablet. The form was a page of questions. They asked me if it had a passcode, my address and my name too. I had to include it with the tablet when sending it off. I sent off the tablet and they told me they would fix it. I got it back within a week after sending it off. I appreciate that. It was a fast process.