Allstate Protection Plans Reviews

I did not receive any viable option to choose to my replacement. During the process of filing my claim the options or items to choose for my replacement were inaccurate. I need my (L)&(R) AirPods. Water damage, fall damage, no Siri function available. All caused by accidents. I’m a bit discouraged about buying insurance for my products. I’ve been waiting for 2+ weeks.

I sent my laptop in to be fixed. I had it back within a week. Working like new. They kept me up to date every Step of the way. This is the best insurance coverage I've ever had. I will definitely renew. And when given this option when I buy other items, I always get it.

I’m very upset the way you handle this claim. I am a senior citizen. Is 70 years old. When I buy a warranty I thought if something happened, "Oh one less thing I have to worry about buying." I always try to put protection on whatever I buy because of my income. I was under the impression if something go wrong with my TV you will replace. What’s the use of having a warranty if you only going to give me my money back. How about the interest since you held my money so long? You reimbursed me for a TV that I got on sale two years ago. the cost of living went up and that’s what you pay me back. I can’t buy TV at that price no more plus you kept my Warranty money. You should have gave me back my Warranty money. I feel like I’m getting the short end of this stick. What’s the use of having a warranty. Please explain what my warranty cover.

3 weeks from the start of the claim before anyone can come out to repair the TV. They sent an email saying “your provider will call you” to setup the repair date. No call for 5 days, I had to call in to get an appointment. We have a box of parts sitting, waiting for an installer. Should be interesting.

The people working there were Very nice and helpful. The only problem I see is that the keyboard was not included in the warranty because that is part of the computer. You can not do anything without the keyboard and the keyboard charges the pen. So I have to buy a keyboard that my only complaint.

Absolutely the worst service available. Yes they finally covered my washer but it took 3 weeks to get a decision made. Everyone you speak with must read from the same script. Can't give you a straight answer and always deferring the issue to the "team" that makes the decisions. If I know ahead of time on my next purchase and I am aware it will be covered by this company, I will request a different plan or buy elsewhere.

I purchased this scooter as a birthday present for my 13 year old granddaughter. The scooter developed a clicking noise and then issues with the speed. I called Allstate, who told me to call the manufacturer; which I did. The manufacturer told me I didn't buy it from them and to go back to AllState. This is the answer I got from AllState. "We will email you places where YOU can take it to get fixed, YOU will pay for it, and we will reimburse you with either a WALMART card or will send you a check in 12/14 business days". I will never buy AllState insurance on anything again. Currently I am contacting my lawyer to get the replacement scooter which I should've gotten in the first place!!

When I bought my at Costco I bought a extended warranty, my tv stopped working around July 12, and these people have give me the run around for 3 weeks and tell me one thing and never follow thru, I'm still waiting, waited for a technician on the 29 and no one showed up

My phone which was purchased months ago is a 'DUPE or DEEP FAKE,' which I found out when I took it to UBREAKIFIX for troubleshooting, while they were able to verify it, because I am unable to get mobile service from any of the Mobile Service Providers with an e-SIM nor a Physical SIM, and it really needs to be [[REPLACED]] and not repaired!

Part that held canopy to swing had snapped and could not be replaced or repaired. Many of the screws, nuts and bolts were very rusted even with using the plastic covers. SquareTrade representative was professional and knowledgeable who knew how to follow through with my claim. I would recommend using an Allstate warranty with each eligible purchase.

Bought a treadmill and warranty from Walmart over a year ago. Treadmill started smelling like burnt rubber. Called walmart. They contacted protection plan and got everything taken care of it. Also protection plan team kept me updated on the status by emails which I truly appreciated it.

I would give this warranty company ZERO Stars as well as their resale partner Sam's. They offer to sell you this protection plan with the Intentions of filling a claim if your glasses break etc and the company refuses to process the claim. This is a SCAMMM. DO NOT purchase it- save your money. I will also file a complaint with the BBB. Customer service also sucks! When you speak with a representative 1 day the next day the other one says something totally different.

This has to be the most frustrating company I have ever dealt with. As many other people have the same complaints - they ask you to send documentation then after not hearing from them, you check back and they say, "We never received it." We got an email from them giving us the ok to have my laptop fixed locally, then after having it looked at locally, the next person says, no, "You were supposed to send it back to us." Then they tell us we will be getting a check within six days. When that didn't show up, they tell us, it needs further review. I think they must have morning meetings and go over new ways to frustrated the consumer so they just get so frustrated they give up and then SquareTrade gets out of paying another claim. Do yourself a favor and find a competent warrant company!

This company absolutely Stonewalls you from using your warranty. They use a live agent to collect your information then submit all your information to a review team whom you cannot speak to. Everything is via email. They just keep requesting the same information so you will eventually give up. I will not give up I will triple down on principle alone. I can’t wait for the insurance regulatory agency to follow up on the complaint that I submitted for how great this company is. Abysmal customer service!!!!

Having had terrible luck with phones, my Allstate protection program gave me a lot of peace of mind. I was able to get my phone replaced after having multiple claims on the same device. Every support rep I spoke with was extremely helpful and patient. My experience was so good that I purchased a protection plan of my own.

Bought eBay Refurb electric chainsaw. It failed on 3rd use. Notified All State, received prepaid return shipping label, packed saw up and returned under warranty. Saw could not be repaired. Allstate sent me a check for a full refund (less Tax). Check arrived quickly. Very satisfied with Allstate's service.

I had purchased an extended warranty for my dehumidifier. It developed an issue that was not fixable and Allstate honored the warranty by first trying to find me an exact replacement, but when that failed, they sent me a check for a full refund of my purchase price (but they did not reimburse the tax I paid). I felt this was fair since taxes go to the government and not the seller.

I bought a TV from Walmart and I added the Allstate protection plan//Squaretrade. I began my claim 3/19/24. We are now in 7/24/24 and nothing has been resolved. After speaking with them back in March, they were requesting pictures and videos of everything that I was claiming. When I finally got someone to my house to help me take these photos and videos & when they finally sent me an email for me to reach out to them and I did they wanted more photos.

This is the first time we have had to use an appliance warranty that we had paid for, so we were not sure what to expect. Although there were a number of steps we had to go to, Allstate was very fair in their assessment of the situation and in the end decided that our dishwasher could not be repaired. They cut us a check for the full purchase price of the dishwasher so were able to purchase a replacement. We are very satisfied with the service Allstate provided.

I purchased my Xerox B610, March 22, 2022. I had two good years with this printer, it started to have constant paper jams. I called Allstate Protection Plan and I was told to have a repair person look into this problem. June 11, 2024, Geek Squad clean the printer and it printed without paper jams for a few days. I called Allstate Protections Plan July 18, 2024, one of their people had me power cycle the printer for 2 minutes. Of course the printer printed several pages without paper jams. July 23, 2024, paper jams again, spoke with Abraham, he had me power cycle the printer for 90 minutes. I am never paying for a protection plan with Allstate Protection.

Ebay wouldn't stand by me as promised. The ebay seller lied in his description and didn't live up so his word. But All State came to my rescue. Quickly repaired my computer and got it back in little more than a week. They went above and beyond to make me happy again. Without hesitation. They will get all my insurance needs. They need to change their slogan to: like a GREAT neighbor. Saved my computer. Saved my wallet and my faith that there still good companies with great people.

I was impressed with the swift resolution of the issue with the television we had for less than two years. The disappointment made it obvious that I made the right choice when I decided to opt in for the protection plan when I usually do not. From the time I called until the television was delivered took about 10 days, and that with a holiday in between. Very happy!

I sent the Ninja coffee back that was broke. They emailed me and told me that it was approved and I would receive a e-gift card. After 4 phone calls I have not received my gift card. Terrible service. Can someone take care of this matter or get a supervisor that knows what they are doing.

I submitted the claim and it was approved. Payment was received via email in the form of a virtual prepaid Mastercard. I used part of the card balance to successfully purchase an item online but still need to use the remaining balance which may be a problem if purchase price of item is more than balance. We'll see how that works out. However if I submit another claim I will request a check to be mailed.

The cat knocked the computer off the table while my kids were using it, and the screen went half black, like a TV shattering. I called Allstate and explained the situation. They wanted to know when I purchased it and if there was a receipt. I told them I purchased it through Walmart and there's no proof I got it from Walmart. It didn't even give me a receipt. I even called Walmart customer service and their online department to try and figure out how to fix that problem. I had to go through my emails, find the purchase email that says, "Thank you for using Walmart.com," and give different screenshots of that.

They replaced it no problem. Very happy to have a speaker again. It might have been my fault but when I talked to the representative they said I was covered. I got to pick out one from three choices and I'll be getting it in 2-10 days. I'll always insure my products.

I have never had claims process as smooth and hassle free as I have had with Allstate. Thank you so much for that!!! If Allstate is associated with any product we purchase in the future, we will definitely get the warranty with it. Again, thank you so much for making our claim move so quick and without hassle.

My air fryer broke and it stopped warming up the food after a while. I had a warranty on it. I contacted Allstate. It was super easy to file a claim. Once I registered, it had a link and it was self-explanatory. I just read what it said, selected what fit the description of what was going on, and right away they got in contact with me. They replaced it.

No help whatsoever!! Had a 3 year warranty for what? Was on year 2, it was recognized there was a defect by different ones spoken with and still unwilling to do anything about it!?!?!? Sad way to make money to represent yourself as being there for the consumer, giving us peace of mind, and leaving us hanging! I have voiced to others and will continue to do so about not wasting money on an "extended warranty"!!!!

I got a phone through Costco and they recommended Allstate. I filed a claim for a cracked screen. The claims process was very good, very simple, and fast. I took the phone to a local person here and they fixed it. Having the extended warranty was very valuable. Allstate was excellent. The experience I had was very good.

It was easy to file a claim...I had no issues at all...I would recommend family and friends. It was quick and easy. I'm satisfied with your service. I was instructed through the process..step by step. I was also impressed on how fast the process took. This is not my first time with your company. I have to say the service has improved.

The overall process was alright. There's a lot of steps before completion and for someone who doesn't check their email daily it would be nice if it was a one and done. When asked to pick another product as replacement it's unclear on how to respond to which product you want.

Easy to find and scan receipts. And got responses fast and in a timely matter. It was a speedy time that the claim was finished. Website was easy to use. I recommend that you use the protection plan as it is fast and easy to file a claim. I recommend using Allstate insurance protection plan as it is simple to use.

The process to get reimbursed for my cellphone repair through SquareTrade has been incredibly tedious and frustrating. I had to call multiple times—at least three times I was assured that I would receive a check or some form of reimbursement, only to hear nothing each time. After weeks of waiting and calling again, I kept receiving the same empty promises. Finally I received an email for a virtual prepaid MasterCard. However, when I tried to redeem it, I encountered an error message: "Oops. There's an error on our side. Please try again soon." Several days later a tried again and finally I got access to my money.

In the beginning, I encountered some challenges with the repairs, but by the end of the day, I was contacted by Ruthann, an Allstate representative. She was exceptional and addressed all of my concerns and issues thoroughly. The level of service she provided gave me a new appreciation for how Allstate handles client concerns. I was pleasantly surprised by how efficiently they resolved my case.

Due to the fact that I had to send my laptop in for repairs four times for the same issue, Allstate generously issued a full refund for the malfunctioning device. Based on this experience, I will continue to purchase Allstate Protection Plans for all my future electronics. I highly recommend their protection plans to others as well.

The individual who helped me at Allstate was absolutely amazing. Despite major problems dealing with Walmart to find my receipt, Allstate was understanding and quickly resolved the issue. Their commitment to customer satisfaction is impressive, and I will always choose these insurance plans. Thank you, Allstate, for standing by your commitment!

My experience was a good one. The two times I called I got answers to my questions and they helped with a replacement very quickly. The troubleshooting was helpful to confirm a defective TV. I was able to choose from several replacement options of newer comparable models. The new unit was delivered to me directly and I was able to have a new TV without any hassle.

The process was a bit lengthy and frustrating, some of the staff I spoke with on phone were not helpful, they seem not to know what to tell me/gave incomplete information, but as soon as I met the requirements, it became a one way process. I got my TV delivered to me as soon as it was approved. It took about 48 hours.

They were so happy to help me with my problems and help me with filling my claim form. I really appreciate your support and help. When I couldn’t find my item online they were able to help me out with it and find it. So thank you for helping me out with my claim

I had an accident with my Apple AirPod Pros and I had purchased insurance, so I contacted Allstate and started a claim. At first my claim was approved and they sent the replacement photo and it was pink (and I’m a guy) so I don’t like pink, so I rejected it. By this time almost 2 months later, I had emailed until I finally got offered the money in an online gift card.

So my Robot Vacuum stopped working while it was under Warranty so I sent it to them. They sent it back without repair because it had animal debris in it (hair?) which was a “bio-hazard”, they said. Seriously? It runs on the FLOOR! What is it going to have in it? Diamonds and Pearls???? Never again.

I have being buying Allstate Protection plan probably since it been offer it a must for and I have always had a pleasure experience. I have use their services a multitude of time and outcome has always been satisfying. I would recommend allstate to whomever you just never know and their prices are reasonable

Axis Appliance Repair was the subcontractor which was assigned to my claim. The technician was thorough and methodical. Unfortunately, my dryer could not be economically repaired. Square Trade - Allstate refunded my purchase price for this dryer which was sufficient for me to replace the dryer with a similar model. Unfortunately, I now need to rely on Trump Appointee Louis de Joy's post office to effect a timely delivery to me.

Claim started 6/21/24. Square Trade unable/unwilling to get proper documentation to Phillips for warranty on set Square trade provided for warranty claim. Original set purchased at Costco replaced by Square trade after original warranty..Replaced with set from Walmart purchased by square trade. Replacement failed. Phillips rejected Square trade receipt for lack of required information. Made several calls and no resolution.Claim file should document my attempts to get coverage.

1. You sent a stranger in plain clothes and unmarked car with a hand held spot cleaner to my house as part of the claim process. I almost did not let him in. I work from home and am alone most of the day. 2. There was no follow up after the repair man was unable to get the stain out of carpet. 3. I called to follow up and inquire about my full refund. On the phone, the representative told me to watch for an electronic affidavit, sign and send back to receive full cash refund via e-gift card. There was no indication this was going to be a Wayfair gift card and there was no option to receive a check offered.

Steering handle fell off one of my scooters and threads were stripped so it couldn't be screwed back in. Claim denied. What would the plan cover then? I've purchased a number of Allstate protection plans from Walmart, several still active. What good are they? About to buy an ebike, why buy from Walmart if I want a 4 year protection plan and it wouldn't cover replacing broken handlebars?

I purchased a warranty for my phone, which was supposed to provide up to three replacement phones. However, the company still needs to fulfill this promise. They have made it extremely difficult for me to get my phone repaired and denied my claim. I have escalated the issue and am currently waiting for a resolution. I advise others to avoid this company and opt for Asurion, as I have never had any problems with them. This company only wants to take money and provide the bare minimum service.

Contacted them for a failed battery in a laptop I purchased. The device is no longer under warranty, but Allstate kept sending me emails stating the device was under the manufacturer's warranty and to take it back to them. I contacted Allstate to let them know it is a 2017 laptop and not covered anymore, they kept sticking to their guns and said to take it back to Apple. This is just a scam to get money and never pay, even their support chat can barely handle the English language and just cut and paste responses. Do yourself a favor and do not use the Allstate PS when purchasing online, it is a waste of money and time.

Claims process was quick and efficient. Ultimately it was decided that I would receive a replacement TV. The policy states that the replacement will be “As similar as possible to the original item”. However, the replacement is a much lower, cheaper model than the original TV that was replaced, about half the MSRP.

Avoid. I believe their website is set up to decline you. I say this because they never tell you what is covered, perhaps nothing is but every time I go to them with a problem it's not covered. I have heard your product is still under your manufacturer's warranty for one year but they sold me their warranty for one year. This time my daughter's iPhone got wet in a rain storm. This iPhone is an 11, it is suppose to be waterproof up to 2 meters for 30 minutes. This I explained was from a downpour while it was in her pocket. They said they don't cover manufacturer's defects. What do they cover? Not very much. I am very skeptical of any positive reviews. I think buying this is a fool's folly.

I have called 7 times now. Goes to a Jamacia call center. They took the 100$ deductible and sent a 3.99$ gift card for a 600$ item. Every time I call, I'm told someone will fix this. Nothing. Horrible customer service.

Horrible service. I got my screen and battery replaced on my iPhone 12 Pro Max for 275 dollars at a recommended “authorized” repair facility. They then used a wish supplied LCD screen when the screen should be oled. Same with the battery being off brand. I now have two service indicators for the parts are not recognized. The repayment from Allstate insurance is a Target gift card. I didn’t use a gift card for the repair. I paid cash. I didn’t agree to a gift card at all. My insurance is paid with cash not a gift card. I’d accept a check to cash for legal tender not stuck at a store through a gift card. I’ll be canceling my service as soon as possible.

The compressor began failing with full charge. Then stopped working altogether. Then the charger began to fail intermittently until complete failure. That includes the USB charger as well. I submitted my claim online. Was able to determine which descriptions applied. I was able to save and return later to review and complete my claim. After receiving the acknowledgement from SquareTrade that my claim was submitted a few hours later I had my reply explaining the next steps. By the end of the second day my claim was approved. I do have to say that it was a very easy process.

Broken eye glass frame. The Sam's Club associate assisted me with completing claim. She was was extremely knowledgeable and very familiar with Allstate. Later that day received confirmation and a gift card for reimbursement for most of the cost of new frames. Placing the claim was quick and easy. Luckily I had all my receipts and insurance information with me, which speeded up the process. I highly recommend Allstate insurance.

My claim was put in for my coffeemaker not heating any longer. It was resolved quickly and I received a credit to purchase something at Walmart where I purchased the coffeemaker. I immediately purchased a new coffeemaker with the credit and also purchased the protection coverage again. Very happy it was resolved quickly. I purchase the protection for the majority of my purchases offering it.

It's going to be almost a month to get a replacement. I chatted with customer service Friday. They said I should be receiving an email with on Monday with the tracking number for my replacement and it's Wednesday and haven't received anything. I'm really disappointed with all of this. Not really good customer service either.

I hope to never have to get another warranty from this company again. My son spilled milk on my couch. They sent a technician to clean my couch. I have attached a picture of the technician and cleaning supplies. He has a spray bottle and a rag. Also he informed me that I had to buy additional items to keep my sectional together. I spoke to several Supervisors and the last one Mischel told me he was being nice offering $50 and I should cancel my policy. If this is the experience you would like go to Allstate Square Trade. I will be seeking legal action for my time wasted repeatedly.

Purchased an extended protective plan to cover an item from Wayfair and the company refuses to approve claim due to verbiage. The plan covers damage from every day use and I used the term every day wear and tear.

After 2 weeks of no resolution, I was offered a full refund today for my washer or a replacement. My issue is resolved.

I got a protection plan for an electric lawn mower and I did the claim online. Allstate sent me the link and the process was quick, easy and good.

I had a terrible experience the last time I called Allstate. They treated me very harshly and I don't plan to purchase a protection plan again from them. I purchased a protection plan for my children's stroller. The manufacturer is Pamo Babe and they’re based in China so, I don’t know how I’m supposed to contact them over the phone. I just emailed them and they haven't contacted me back. So, contacting Allstate about the situation would be a good idea. The gentleman stated that I needed to go back to the manufacturer and let them know and to wait for their email because the stroller was already within its first year of warranty. I let him know that I purchased an additional protection plan because I wanted to make sure that I have protection over any issues if it's within its first year and if some sort of issue was going on.

I took an Allstate insurance plan from Costco when I purchased my refrigerator. I made a claim about a month ago. Someone came to repair it, and I have the same problem again. They're coming tomorrow. I've called the manufacturer four times since last October until May the 2nd. They came four times. The fifth time is last month, and then sixth time is this month for the same problem. Food is freezing in the drawers. I had to throw them. They keep coming and replacing the back panel and they say, "Now, it's good." And then a month and a half later, we have the same problem.

I had three claims with Allstate. One was for TV and it went really well. The second one was for a laptop and it went really, really bad. They told me that it had water but I told them that it was never in the water. They wouldn't listen to me and they wouldn't give me the laptop. The third one was for a TV and it went okay. The only thing is that you have to keep talking to people again and again, instead of just talking to one person. I didn't like that I have a Sony but they gave me a Samsung. It was okay because I like Samsung. But they should have given me the choice of having a Sony if I had a Sony before.

I bought a hoverboard for my grandson. It had been working fine then after we charged it and he tried to use it, it would shut off after a minute. Then each time he would try to use it, it kept shutting off. We filed a claim and Allstate took care of it. They sent me, not the whole amount, but most of it in a check. I was happy with the way it went.

I've purchased plans for a microwave and a lawnmower. I had to file a claim for the microwave and it was good. I got a new microwave.

I have several items covered with Allstate and when I called to put the claim in, it was easy. They processed it and we got it taken care of.

Very polite staff, but their "technicians" don't make any effort to actually diagnose the problem and their system doesn't allow for problems to get fixed and instead customers must suffer through bureaucratic hell. Don't buy their plans. In my case, I bought a warranty for my LG washer which experienced a leak. I'm handy so I took the top lid off of the washer and confirmed that the leak was NOT coming from the detergent tray, the top bellows, the door seal, and the water intake valves. I opened a claim and patiently explained to the agent that the leak was coming from the bottom of the washer and that the parts that needed sent were the ones around the drain. Guy was polite and helpful and my claim was filed and a repair was scheduled for a week later. Two days later the parts arrived. They were a door seal and two intake valves - the exact parts that I told them were NOT the right ones.

We've done protection plans before with appliances, but this is the first time we've needed it. I recently did a claim for our washer and dryer, and it was a super easy process. I got an error code on the dryer. So, I tried to Youtube it and see if it's something I can diagnose myself. I unplugged it, plugged it back in, turned the breaker on, and I was still getting the error code.

Service was wonderful. I'm glad I purchased the protection plan. Although for elderly people it is a little hard to do everything online. Especially when you live in a Rural community where the internet is not so good. It took almost a for this claim to go through, but the speedy delivery was wonderful.

TV stopped connecting to the internet and I was able to call in and use my warranty after they contacted the manufacturer. I always get their protection plans and never have any issues using them when I have to!

Anytime I have had an Allstate plan on anything I've always had a good experience with them. They have always helped in getting money for me when my coffee pot burned up and a few other things. And when I thought my phone charging port broke they helped me with information that my phone is still under a 1 year warranty. But I also found out that my charging block burnt instead of my charging port.

My phone had been submerged in water and needed to be replaced. I had replacement coverage with ** through the Allstate Protection Plan. The customer service rep process my claim very quickly and I received my new phone 3 business days later. The process was very easy and the customer service rep was very professional. I lost everything on my phone except my contact list which was very important to me. I will definitely keep the Allstate Protection Plan coverage on my phone.

So far, my experience using the chat system has been horrible. I spoke to four different people and not one was able to resolve my issue. I put a claim back in March because my product started giving me issues. I never heard from anyone and when I tried to find out what was going on with my replacement I was told my coverage expired. I was also told someone will call me to resolve this matter, not a call.

The claim was initially approved by ST and the item was deemed 'unrepairable'. As the claim proceeded, the ST/Allstate 'back office' team flatly rejected the claim with the 'sole' comment - 'too many claims'. I shared the whole situation with COSTCO (purchase vendor) and their team tried hard to convince ST to reconsider - with the same result - rejection. It is important to note - even the COSTCO team agreed that 'too many claims' has no merit as each claim is reviewed on its own. Overall this experience with ST was a total disappointment.

When I purchased the 3 year warranty, which says it starts the day of purchase I thought I would have the piece of mind that my problem would be taken care of by the warranty I purchased. However, that was not the case. Even though it starts on the date of purchase. I was told that since it was less than a year I would have to deal with the manufacturer. So in my eyes Allstate is passing the buck. First, question why am I having to pay for a warranty covering the first year after the purchase if Allstate is not going to honor it. So now I am dealing with the manufacturer, who is trying to wear me down so I give up. I won't give up.

I could not get the manufacturer to respond to me for the issues I was having with an ice maker I purchased from Walmart. I contacted All State whom I purchased a protection plan from and they were able to go ahead and refund my money for the faulty item. I am very pleased with the service I received! I would definitely recommend using All State Protection Plans.

Fast turn around. I was very impressed and they actually repaired my phone rather than just exchanging. I feel the deductible was a bit high compared to years back with Squaretrade. I have used them for years and was always satisfied. That was my only issue. The rest was flawless.

I have purchased many electronics using this plan and they are very efficient and thorough. Definitely recommend purchasing the warranty offered. I have used it for grandsons Nintendo switches, gaming systems and TVs. I had to utilize it for the switches and their turnaround time was quick. Their work was top-notch. Very happy.

Your policy is to replace my defective TV with a current comparable TV. The replacement was not comparable- it had no audio sound Jax, the picture quality is not close to comparable, delivery was via WalMart and came without any heads-up that it was coming. It was serendipitous that I was home when delivery came as it was pouring rain at the time. Your policy also had me jumping through hoops to prove my old TV was in fact defective. Without doubt, I would not recommend Allstate.

Purchase a new pressure washer gun/sprayer, and it failed. Had an Allstate production plan. Filed a claim, and it could have not been easier. I had all my necessary paperwork for the claim. Claim was approved by end of day, and a replacement was at my front door less than a week later. Happier customer.

Squaretrade is just like a scam, I purchased insurance for my TV that I brought at Wal-Mart on April 2022. Now the TV is stopped working due to lightning. When I contacted them they said that my TV is not protected for power issues.

Wow! Contacted quickly by a resolution specialist after posting and was able to resolve my problem to my satisfaction. Very quick response. The issue was really a recurring problem with the product and not the Allstate/Squaretrade coverage. I've upgraded my rating accordingly. Thank you for the quick response!

Updated on 06/27/2024: I want to update that LS. and I have communicated via email. He has not been able to provide me with a satisfactory response yet on either the claim, the complaints, or the lack of follow up from Allstate. This public response is simply an act to make it seem like the company cares.

Purchased the plan for a couch that eventually had the springs in one cushion break. Tried multiple times to create an account on their website to file a claim, but every time it said that the email and password did not match for the account, even though I had just created it and literally copy/pasted the password. I then tried to chat with an individual by their chat option because they don't give a phone number on their website. I was told they were having problems with their website and to try later. Tried multiple times over multiple weeks only to get the same issue, so I eventually tried chatting again and was finally offered a phone number. By the time I was able to file a claim over the phone I was told my claim was instantly denied because the 30 day requirement was already passed. Scam artists.

I emailed a claim to repair a PlayStation. They responded immediately and provided a postage paid mailing label to their company so that it could be repaired. Upon inspection of the PlayStation it was determined it was not repairable and covered the cost of the item which they will send me by check. They were efficient, responsive. Great service.

I had purchased a robotic vacuum cleaner with a mop function. It became clear that the mop was not using any water for cleaning and in fact not mopping the floor. I got help opening my claim from chat support. A label was sent quickly. I boxed the vacuum and mailed it for repair. They confirmed the issue but that it could not be repaired. I promptly received a check for the amount that I paid. While I would have liked to not have a defective mop in the first place or maybe have it repaired successfully, I was pleased with the process of filing a claim and ultimately being reimbursed with minimal hassle.

I purchased a Dell computer with a two year warranty by Allstate / Square Trade. One year into the warranty the computer stopped booting up. I opened the claim and sent the computer in. They soon sent me an email stating the computer had physical damage and could not be warrantied. They attached a picture showing the bottom of my computer being bulged up. The computer absolutely did not look like that when I shipped it out. Looking at the picture it seemed that the battery may have swelled up and caused it to bulge during shipping. This I would think would be covered under the warranty. It is a common problem and I seen it happen before on a work computer.

Since it was less than 60 days old, your agent advised me to contact manufacturer....I took back to Walmart and for safety they gave me a new one, just not the defective brand! I was very happy with the service..and I have sworn by your Allstate Protection Plans for years!!!

First I have been given the run around. I called as soon as possible about the stain. Got a cleaning kit that made it worst, and still got denied. Felt like they just did not want to help. They promised a refund and to set up a cleaning that was supposed to be free. And I am still waiting on that

Everything was good except I thought when they sent me a different TV of comparable value, it wasn’t. Old one had DVD PLAYER ON SIDE. VALUE APPROX $150.00. New one NO DVD PLAYER ON SIDE. APPROX VALUE $85.00! Didn’t realize this through all frustration of just getting this far. I assumed new Tv have DVD player also. Very disappointed! I even had call back week later because confirmation had not been sent out to accept TV. I do not have claim #, never thought be need again.

Had good experience with Allstate for my TV. No issue. Quick to resolve. They quickly took the claim and sent a new TV. I was glad it was simple and not difficult to take care of the issue with the TV set. I would recommend Allstate to others because of how quick they take care of things and they were nice about it all. No attitude. Thank you Allstate.

8 days for tech to arrive. Was asked if washer/dryer was stacked, I replied affirmatively. Clerk asked about assisting separating the two, replied that I would assist tech. When tech did arrive, he went on about how he couldn't separate even with my help. Machine STILL in need of repair. No contact from Allstate about what happens now.

My TV wasn’t working correctly, I called and got a person to talk to right away. He had me do a few troubleshooting items. He then talked to Vizio and then had me talk with them directly. She had me fill out online form with pictures and then she told me I would receive full refund in the mail. Still waiting for check. Great service.

The team was professional and very helpful through my claim! No complaints and I’m super happy I got this protection plan and team! Will recommend to anyone I know from here on out! Easy to get a hold of and even repair the money the same day I submitted my invoices for a repair. Thank you for building such a great operations and customer service team!

This was my first experience with Allstate Protection Plan and I'm so glad I purchased it. I have this protection plan on other purchases as well. The process was fast and easy. It was well worth it and I have no regrets. I made 1 phone call to them and everything else was smooth sailing.

I'm so glad that I decided to get the Allstate Protection Plan for my product. Am happy to report that the process to file a claim was much more simple than I had anticipated and I was satisfied with my choices and the eventual outcome. I would highly recommend to anyone on the fence about purchasing a protection plan, that they do so. You won't be sorry... Unless you don't purchase one should it be offered.

The motor is not overheating and powering itself off anymore and we are happy with how it operates. We are using it this weekend at my daughter's house and she has a lot of dog hair. We will get back to you if the vacuum does not operate appropriately. We are pleased with the shipping to and from the repair place. Thanks for you speedy and efficient service.

After calling LG and waiting 48hrs as instructed it was apparent that our dishwasher was not going to repair itself. I then called Square Trade to utilize our 5-year warranty plan. Square Trade was very efficient and assigned a claim number, ordered some parts and assigned an appliance repair shop 1.5 miles away. The parts came in the next day, and I called the assigned repair shop to advise them of the arrival of parts. They could get the repair done on the assigned day and could not tell me of when the repair might take place. Since I had a similar experience with this repair shop on our LG refrigerator, I called Square Trade and suggested a local repair shop in Omaha (about 20 minutes away). Square Trade immediately reassigned my repair to this shop, and they were able to have a technician perform the repairs that same afternoon. Great service by Square Trade and Hometown Heroes Appliance Repair.

At just under 1 year old this ice maker quit producing ice. I contacted the eBay dealer who said they were sorry but it was only warrantied for 90 days. Thankfully I had purchased an Allstate 3 year Protection Plan and by emailing my receipt for the ice maker and one phone call I received a check for the full amount that I paid for the ice maker! I have had many Square Trade Warranties and they were always the BEST!

One of my dining set chairs got broken accidentally. It was easier to submit claim online. I attached broken chair pictures. They couldn't order one chair so I got complete dining table and chairs instead as replacement and got to use the old table and chairs as well. Very much satisfied with the claim process.

I would give 0 stars if possible. They are doing their best to weasel out of honoring claim. They reject all my valid videos I've sent in. They keep stalling and using absurd reasons. I've never been so stressed dealing with a company!

Allstate doesn’t stand behind protection agreement 2024. Purchased an LG Dryer from Home Depot along with a 5 year Protection plan which was serviced by Allstate / Square Trade. Contacted Allstate/Square trade requesting service for my dryer and was informed:

Upon purchase of a 50 inch ONN TV at my local Wal-mart I was told that screen cracking would be covered on the plan I purchased, so when I took the tv home and it was cracked out the box I didn't sweat it much. Lo and behold my oil field job gets me too busy to return it within the store's 30 day window and when I go to file a claim later on I'm simply told that my type of damage isn't covered and I'm out over 200 dollars.

This is a scam. I would never recommend this to anybody. I purchased a television and got the protection plan and each company the manufacturer the company I purchased a television from and the protection plan keeps put it in on each other. No one wants to take fault and I’m out of $500 because I received a broken TV. Worst experience I’ve had with customer service. I would not recommend this to anyone.

My experience was absolutely abdominal from start to finish. The rep on the phone kept repeating herself, making me think she didn't know her stuff. Then I had to go thru the hassle of purchasing my replacement battery, and submitting what was asked for by rep on phone and in email for reimbursement by check as I did not want a walmart card. Then told 6-14 days for reimbursement check to come by mail. After 3 weeks I called and my claim had never been processed so I was to wait another 6 days which of course was 2 weeks in coming. EXTREMELY DISAPPOINTED with your process and customer service!!!!

The replacement was received and it is unacceptable!! The 1 sent is twice as small as the one I purchased insurance for! A replacement should be equivalent to the original item. I always take the insurance out on electrical items and have never had any problems with replacement. I am so disappointed on the claim for my mini fridge!

Do not get an Allstate protection plan. I paid for a protection for the round about then the technician came took off with the parts that was sent to repair the fridge and never came back. They didn't answer calls or anything. I will never get a protection from them again.

I must say the whole experience of the protection plan for the PS5 has been horrible as well as the way it was handled. This relates to the experience of when I first sent the device in and it was reported that it was repaired/fixed but it was not. Then the second time I sent it in for repairs it was advised that no issues could be found. I had to file a complaint to get any status, thus when the device was sent back the issue was never addressed, which was the reason it was sent in for repair. Finally, I had to send the device in a third time in order to get a refund for the original purchase amount and the cost of the purchase plan due to the way the claim and process was handled.

I was issued my refund in a timely matter.. Thank you!

I won’t buy insurance next time. I would rather pay for the repairs out of pocket and deal face to face with a computer repair shop. Slow confusing service. Aggravating technical requirements to send 11 different image files in separate emails. Needless runaround. They wanted to just replace the charger when the laptop has fried two chargers already. I had to plead with them to actually accept the computer for repair. They asked for images of the computer turned on after I told first rep the thing was sparking and smoking.

I bought a oversized motorized recliner from Nebraska Furniture mart, it cost $1200 and I purchased a 5 year protection plan. The chair died in the fully reclined position in under 18 months. For the last 3 weeks Allstate is saying someone will contact me within 2-3 and they just keep repeating that every 2-3 days. Don't believe the fake reviews. This company is Horrible. Check Reddit to see the unfiltered opinions of real users.

Got the warranty thing on my Roku and it stopped working. I filed a claim, they gave me the money to buy another one. Everything's great, wonderful. I suggest this to everyone get the plan because it's way worth it in the long run and I don't have anything else to say so this is what I'm going to say.

So helpful and so kind. The man that helped me made the whole process painless and easy. I am so glad that I had the protection plan on my phone. Within 5 days I received my new phone. I recommend have this protection on your phone. It saves money. Have no more issues. Sent my damaged phone back in the prepaid envelope that was enclosed with new, new, new phone.

Good response and fast service from the Allstate Insurance or SquareTrade. Will recommend to friends and family. But the only thing is that would be better if we as customers could return it to store we purchase it from. Anyways the shipping is free and don't have to pay out of pocket.

I have not received the card mentioned for this reference. The previous one cannot be used because it is not activated. I am Canadian, I don't know if this the problem. Can someone please do something. I don't know what to write anymore for me to cash in the gift card.

Never received my check in the mail. You received the item and have not followed up with me. I have sent follow up emails which have not been answered. Only automated emails. I bought this item from a merchant on eBay and the item had warranty for one year through ALLSTATE. I sent my defective item back before the year was up and have not been addressed of why.

Purchased a 75" Samsung TV from Costco and purchased the Allstate coverage at the same time. About two months after the Samsung factory warranty ran out the picture quit. Costco concierge service walked me thru the factory resets to no avail. Costco reminded me of the Allstate coverage I had purchased and forwarded Allstate’s number and the purchase receipt for the TV. A claim was filed and a claim number issued. This giant 75” TV now sits off the wall and in our way as we remain on ignore! Do not count on Allstate!

Poor warranty and very disappointed with the TV warranty this time. They used to be great. It's been 4 days and I'm still haven't got a replacement TV. My wife is handicapped and can't get out of bed so she has to sit there with no TV to watch because Allstate wants to send me a cheap TV when I ordered a brand name TV and they want to replace it with the cheap one but no name brand on when I bought a brand name Philips. I don't understand why they just can't get me a gift card from Walmart so I can just go and get another TV at my local Walmart which would make more sense. I don't feel comfortable having a TV shipped.

Grateful for your prompt attention to my issues with my recliner. Repairman comes Friday. Will let you know how he did. It really upsets me I couldn’t end my review on the previous sentence. The foot extender is broke and it’s not fixed yet. The first repair man had to be cancelled, they were difficult to get ahold of and the appointment was virtual so glad for the new one.

Fairly easy To get my controller replaced. Much appreciated. Online process could be better but once I got a control number and called in it was very smooth. The person that assisted me was very friendly and insightful well.

My experience with Allstate has been great. You have to start the claim process online and then, you get an email for you to reach out to them. The reps guide you step by step. The process is quick and you have a response within 48 hours. The TV gave out and Allstate sent a new one. I'm very pleased with them.

When I purchased the product it offered the Squaretrade coverage, I usually don't get it but glad I did this time. When it stopped working I found my information and contacted Allstate. It was so much easier than I thought. Received my refund quickly and without any issues. I would recommend this coverage with any electronic items purchased. Even though we as consumers believe a new product should work sometimes there are issues.

Allstate is doing an excellent job. It's just I'm an elderly man, and it's hard to reach them because they want it by email. I'm going through the phone to contact them until I figure out how to do it by email. I have to call Costco, and Costco contacts them.

I always & I mean always be breaking my phone. I always tell myself to get a cover plan. This time I did, and just few days later I drop my phone well because I didn't have the box that came with the phone. I was told to call the cover plan. Well it was fast, easy but the only thing is that I was told I get a email with a refund thing & all I had to do was get other phone with same price ($29.99) then I can show my phone with my email from Allstate so they can see the email. Well I got other email but with a different claim I'd saying that I need to mail my phone then wait 10 days.

Anytime I've had to deal with Allstate, I get beautiful service. It's streamlined and everything has gone smoothly. I bought a TV about three years ago that broke almost a year ago. I and it was replaced. Then, a recent claim was for my guitar that I had purchased for one of my games. It broke and I was able to get the amount of money I paid for it. I was able to purchase the brand-new one that came out five days before I broke it and a two-year warranty for the price that it cost me for my old one. The process was quick and easy. I talked to them and told them about the issue. Then, I got online, found a replacement, and sent them a copy of my receipt.

I purchased Allstate for a greenhouse that I bought. Then, I had a claim and I was told that my claim was accepted and that I would be sent out a replacement part or a replacement greenhouse, depending. But a couple of days later, I was sent another email that said they needed pictures so I did. Then, a couple of days later, I received another email that said my claim was denied and that I would be getting nothing. The issue was the material in the windows was very brittle and just in a regular wind blew out. I could understand them not covering that but the one side seam completely split from the bottom to the top. But I was just told that that was the end of it and I wasn't given a contact person. I'd tell others to not get Allstate Protection Plans. It was 30 bucks and it was 30 bucks wasted.

My experience with Allstate has been good. My game was cutting off randomly and I couldn't figure out what was going on. So, I had to put in a claim to have my PlayStation 5 fixed. I went online through my Walmart app, and it guided me on how to put the claim in. I had to upload a picture of my receipt to the website. It was easy and didn't take that long because I could upload it by just using my phone. Once I put the claim in, it was approved and Allstate sent me an email with the label. I had to provide my own box with the tape and all the packaging materials. So, they just told me what I needed to do. I needed to go about printing the label and where I could take it. Once they received it, the rep went in there and looked to make sure that everything was good. And they cleaned the inside. Allstate is a great company to have a warranty with for your electronics and they got good insurance as well.

This was the easiest process & I was fully satisfied with the results. I was able to replace my TV simply & quickly. The customer service team was also fantastic to deal with. They were quick to respond, easy to understand & answered my questions thoroughly. I have recommended to all my friends that they buy their TVs with this warranty in the future....Don't buy one without it!!

Anything high value item, I buy Allstate Protection Plans. Filing a claim and getting it, easy. I had a claim on my laptop screen. I bought the laptop for $650. I put the claim, and they asked me to take to the licensed laptop repair shop. I went there and they gave me a quote of $614. I told them that I bought the laptop for 650. But right now, if I bought the same version laptop, I could get it for 550. But they are ready to pay the repair cost rather than just provide me with a new laptop. They did not allow me to purchase a new laptop. It didn't make sense when they ask me to get it repaired rather than just pay for the new item. Other than that, I would recommend them.

Allstate is a good warranty. I've used it before, and it has been great. I went on to my account and went on to the PS5 because I had multiple things under Allstate. But I went underneath there, went under the PS5 and said, "I need to file a claim." Very easy form to fill out. If I had any questions, I just called. I gave somebody a call and explained what was going on. And they would be, "Yeah. All right. We'll send you out a shipping label and put it in a box and send it out." It was super easy. They updated me with all the tracking that the package was received at the drop-off location, and it was in transit, it was being worked on, or it was received.

Our KitchenAid fridge was above 40 degrees again. You had me unplug fridge and let the ice buildup melt. We did and turned it back on and ice quickly formed again. Your agent said it was a sealed system problem and contact KitchenAid on 5/20/24. I said I didn't think that was the problem because you had told me that was the problem in the 2 previous times this has happened. I was told to get Quinco to come out on 5/24/24 to diagnose the problem. Quinco charged $134 dollars which you quickly reimbursed. They found that it wasn't a sealed system problem but the drain in the bottom was clogged with foam from the manufacturing of the fridge and it was not repairable.

My Robot vacuum was shipped in for warranty repair. In the return shipping to me it was damaged by FEDEX. I attempted to file a Damaged package claim and was told the shipper is required to file the claim. Allstate had me ship the now water damaged item back to them then canceled my warranty claiming the item was no longer covered because of the water damage. I attempted to explain that they needed to start a claim with FedEx for the damaged package. They have refused to start the claim. FedEx is insisting that a claim be started by Allstate since they are the shipper of the package. I have been getting the run around from these two companies for over a month and am still out my $200 vacuum. There is absolutely no reason for all of this. I have photos of the package and have documented everything for the case. FedEx agrees it's a damaged package but needs Allstate to start the claim.

I pay the protection plan. My phone was replaced with one that did not equal my old one. I called and talked to three different people and did not get any satisfaction. My old phone could charge wirelessly, but not the replacement. They wanted me to buy another phone that would charge wirelessly. Which meant another $75 on top of what I already have invested in a phone I'm not happy with.

I was very happy with how my claim was handled. Very good customer service. My ice maker had to be replaced because it could not be repaired and I had no problem with the warranty department replacing it. They even replaced it the next day. I would not only recommend them I took out a new warranty on my new machine.

My first time having to make a claim anywhere but All State were polite and very helpful. I'll recommend them to all my family and friends.100% satisfied. I can't wait for my new TV to arrive. Family night is back. Thank you Allstate for being helpful and polite.,

I notified the repair department and explained that the tablet had a mind of its own, tried 3 times to use factory reset but that didn't help, I then mailed the tablet to the repair people, they fixed the tablet in a very fast all within a week and had it back to me. I was impressed and recommend the All-State Protection Plan to anyone.

It was super easy to get our refrigerator fixed. Repairman came out quickly and knew exactly how to fix it. We had another repairman out from Samsung and he said he fixed it, but actually he didn’t. It was so nice to get it fixed correctly and quickly. The reimbursement check arrived a couple days later. A+ for dealing with this company and their employees.

I thought I was told to get the work done first, then filed the claim. After getting my refrigerator fixed, I was told that it had to be approved and Allstate would find a repair person. I complained, and the claim was accepted. A simple explanation of the claims process would be helpful, not a 1,000-word explainer in small type. I was very pleased that Allstate responded to my protest.

Repairman was late and didn't arrive on time for starters. He said my refrigerator didn't need the icemaker part and took it. He said ice was there and fan was working properly and so the water started to work but ice would work in 3hrs. At 830pm ice still wasn't working and was still making the same noise it made before it stopped working. Now this morning the code is on again IF E and we still have a non working ice and water dispenser on my fridge. So frustrating that I have to continue to be without. All I drink is water due to my health condition.

I had a solar generator go bad that was covered through Allstate Protection Plan. I received a refund check in less than a week later. I would definitely buy another plan for my expensive items. They were very prompt and reliable. It only took a couple of days to determine my unit was eligible for refund.

I had a reconditioned computer that I got off of eBay which came with a free Allstate coverage for a year. When it had an issue, I reached out to the guy that sold it to me because it had been six months. He told me to talk to Allstate and see what they would say. I called Allstate and they said I had to go back to eBay and get some number. So that took a while because it was a hard thing to get into. I called eBay and they gave me some number. They told me to give that to Allstate, so when I went back, I gave that to Allstate.

We paid for a Square trade plan for our Samsung 75-inch TV, 18 months after we bought the TV it failed and since our plan was for four years, we called Allstate Square Trade and expected to receive another Samsung 75-inch TV. What they sent us was not what we paid for when we bought the agreement, what they sent without us having a choice was an LG 75-inch TV and we Hate it. So when you purchase your Square Trade agreement for a certain brand, don’t be fooled into thinking that that is the same brand you will receive if you ever have to file a claim.

Allstate reviewed my complaint and upgraded the replacement. Still not the same product but I appreciate they reconsidered their decision. In consequence I update my original rating.

I used the Remus gaming headset for work and it went out on me. People were hearing me, but it was static. So, I filed a claim a couple of months ago. I'm not tech-savvy and I didn't know that I had to follow up on an email. The second time around, they said it would take two to three business days. It'd been seven days at some point and I asked Allstate what was going on. One day, the rep would say, "Well, there was a tracking number. It just never got sent to you. It would be sent to you within 24 hours." But within 24 hours, I got an email that it would be an additional two to three business days. So I got upset.

We were traveling and my daughter had her laptop in her backpack as well as her water bottle. And because of the air pressure on the airplane, the water bottle opened a little bit and it leaked on her laptop. My daughter was panicked so I told her we bought insurance through Costco and to try not to panic. While we were at the airport between connections, I called Allstate and started the claims process. By the time we got home, I had an email with instructions on what to do. At this point, my daughter was back at the college and I forwarded her the shipping ticket. She had to just package the laptop up, take it to FedEx and turn it in. A couple of weeks later, we got the laptop back and it's working. People should buy this warranty. I hesitate to get into some of these things because it doesn't work out. But it's been smooth. Part of the reason I trusted Allstate was because of Costco who tends to vet carefully the people they work with. I've been pleased.

The screen wasn't working on the 70-inch Roku TV and I called the number on the Allstate warranty. I spoke with somebody and they sent me an email to send videos of the TV. I was not satisfied because the TV they gave me is doing the same thing. It turns on sometimes. But when I press the on button, it'll stay on a blueish screen. Nothing happens and then, the red light blinks again. I've been trying to get ahold of Allstate and nobody's responding.

OS problem, had Windows11 on it (came with W11). Your tech monkeys "fixed" it by loading W10. Then they did a lousy job repackaging it (I sent it in the original box, with its custom packing, which they chopped up and stuffed back into the box). Your shipping company then must have tossed it around like a basketball (google that to see how lousy these UPS/FEDEX drivers can be.) It was returned to me with a broken front to the case, which cannot be replaced (not available) so I'll always be reminded of Allstate's lousy service every time I look at it. Why don't you offer the option of local service upfront, to avoid the shipping and permanent damage that ensues from shippers who don't care about the quality of their service? Why? Why?? Why???

My screen on the iPhone 11 hasn't been working the greatest and Allstate told me that it was still under warranty with Apple and to go to Apple first. But it’s too old and it was refurbished. So, it was not under warranty at all. So, I don't know why Allstate tried to tell me to go to Apple first. I told them Apple just kicked me back to them and they were unwilling to do anything up front. I would have to just pay out of pocket to fix it and then get reimbursed with Walmart gift cards. I didn't think that was what I paid for. But I got it priced and I can't do it right this second. So, I haven't done it yet.

I bought a Roomba with a protection plan. I filed a claim and sent it for repair. It came back with a new issue of "charging error 1." I sent it back for "repair" again and it was returned with the same error. I called for a follow up and the claim was denied stating this type or repair isn't covered under warranty and they can done all they can do. This issue was caused by the previous repair, so why isn't it covered?

We only had the TV for a month and there was no sound. I sent in a claim to Allstate and I had to call Vizio to let them know that. Why should I have to do it when that's Allstate's job? I pay them to do that. They wanted me to do everything, like call them, let them know what was going on, and then give a call back to them, taking down their name and phone number. When I connected with somebody else, they didn't put it down in the system that that box was already opened when we purchased the box. So they let it go. But they were really arguing with me. At the end of the day, they did what they had to do. But the problem was the attitude that we got.