Allstate Protection Plans Reviews

Our microwave broke and we submitted a claim with our warranty and it was extremely easy and handled immediately, in less than 2 weeks we were reimbursed the purchase price. Couldn’t be happier with the process and the speed of the entire process! Very glad we paid for the warranty plan from Walmart and Allstate.

Allstate was swift with response on my claim and making a decision on how they were going to handle it. They supplied a return label and shipping info and I got it out to FedEx immediately. It has now been 8 working days and I haven't heard anything about my claim. I would have thought it would have been received by now, as I was to be notified when it was received. I will give it a few more days then get ahold of Allstate.

I have a robot vacuum. I heard people are having problems here and there. I purchased a protection plan from Allstate when I purchased the item. I made a claim when the item wouldn't charge at all. The claims process was bumpy. They said, "What do you wanna do?" "I'd like you to replace it." They sent an email and looking and checking my email, they said they're not gonna replace it, they're gonna send me a gift card. So, I said, "Okay. Why did you ask me?" They said, "Oh, they couldn't find one that to replace." It's a robot vacuum. They can. There are tons.

I bought a carport in 2021, didn't set it up until August 2022. After a year it started coming apart at the seams, and tearing. I filed a claim. Everything went good except trying to file online. I ended up calling customer service to finally finish the claim. Other than the online experience, it was good.

I gave wine cooler as a gift. Within 6 months it stopped working. A claim was filed. We quickly received a reimbursement check in the amount we paid. Customer service representative was courteous and answered all questions. I was surprised how quickly the issue was resolved. I would recommend this protection insurance to others.

I have used your service a few times and I have more than one item under your insurance. I am extremely happy and satisfied with the service provided. Just my computer alone has saved me more than once. My thumbprint ID went out, then I dropped a full bottle of water on the computer and the screen was toast. Both times the turn around time was excellent, even though the first time they had a back-ordered part. Great job, Allstate Square Trade!

The item I bought was making so much noise. During the claims process, they told me what to do and gave me an idea of what the issue was. I did it and it worked. The warranty has been working for me so far.

The claim process is simple and quick. In less than 24 hours I had my e-gift and went to Sam's to order my new glasses. I would recommend Allstate insurance for glasses to my family and friends. I have been getting insurance for my glasses for several years and it has paid off to do so. Thank you, Allstate!

I found out on most of my products I never have to use Allstate Protection Plans 90% of the time because the products are good. I purchased it on certain things that go outside like game cameras and things that take a rougher environment. The two times I used them, they were good. But they need to have some way to connect them with the product I purchased them with. When I buy a plan, they don't put on the plan what item is on it. I have to tag everything together and that's the drawback of Allstate. Even when I buy it from the store, if I don't staple for it all together or write everything on the pamphlet and put the receipt together, I'm screwed. It's a big process. And I gotta put it all in my file cabinet. It's awful.

Most of the time, Allstate is worth getting. I've filed claims a few times and it's been fairly easy. But you have to follow the procedures by the tee and if not, it takes a little longer.

At first, I wasn't getting a protection plan, but I was noticing that all of the things that I bought are not through Walmart and they don't always work. I spent over $300 on a motorized little car and they said to charge the car and I did. After my son rode for an hour, the car would never charge again. I bought a battery and I spent close to $400 on this car. Since then, even if it's a $12 toy, if it says $2 insurance, I buy it.

A leaf blower I had been using just a week before refused to start again. I removed the carb. and cleaned with Carb Cleaner, filled with a fresh gas/oil mixture of fuel, installed a new spark plug (and determined there was spark present). I notified the Allstate Warranty folks and they immediately offered me a choice of settlements. I chose one and they carried through from their end very quickly.... very happy with their response and service.

I reported it to ** as I had purchased the protection plan thru AllState. When I talked to AllState, they immediately responded on how to proceed, including what to do with the old phone, and provided a mailing label to return it. The people I talked with were very polite, courteous and made every effort to ensure I knew how to proceed. It was a pleasure dealing with a company that takes the time to make a customer feel important.

My husband & I will never purchase anything without a protection plan, that is in our age (we are an elderly couple) our peace of mind we need. We are thankful that Allstate gives us that option. We do understand that insurance companies, etc... need to find out if a claim is rightfully, unfortunately these days are a lot of people not honest anymore. We tried to keep up with all the rules & regulations, which in our age was a little hard sometimes, but understandable. At the end we were never left alone through the whole process & had great help, understanding & friendly staff from your side & we are very grateful & customers for life. Greetings DeWayne & Karin **.

I got a protection plan from Allstate Protection for an awning. I got it online and there was a follow-up email when I applied for it, and then there was a notation on my account for their item. I filed a claim and they only make you do it online and it was cumbersome to do such. They did take care of it. It took several telephone calls and emails, but there seems to be this hesitancy to talk to people live on the front end. So, they keep trying to send you through a web portal that sometimes works and sometimes doesn't. I found that to be frustrating. The insurance seemed a little expensive, but it worked out. I was successful in my venture of replacement. It did take some time, but it was replaced with a dollar amount where I could buy another one. It was interesting that they wouldn't just send me the exact item. They gave me money to buy my own, but it was just an extra step.

We needed to have our TV replaced because it broke and Allstate insisted that I needed to take it somewhere to get the TV repaired. We live remotely and the closest place was over an hour away. And in the beginning, they pretty much refused to allow me any other options telling me that somebody would come to our house to repair it. So, it took over a month for me to call all these different places that they requested that I call just to be told that they couldn't help me. Then finally, I was able to call back and they allowed me to have a TV mailed to me, which then took another three weeks to get done.

I got good customer service from Allstate. I bought a TV three years ago and I had issues with it. So, I called Allstate and the gentleman I spoke to was so professional. He talked me through things that we could try to try to get the TV working again. We did that for almost 30 minutes and we had no luck. But he was able to resolve it in an instant by saying he'd send out a new TV. He said it'd take a week or two, and I had no problem with that since I wasn't in a rush. But two hours after I hung up the phone with him, I got a text message from Allstate stating that my TV was on its way. He somehow got it expedited to have it come the next day at 10 o'clock in the morning. That's top-notch service and I appreciate what he did. The only thing is, my old TV was a Samsung and they gave me a different one.

I purchased a plan for a weed whacker. It quit working. It was a rechargeable one and something happened to the battery and wouldn't charge and I couldn't replace the battery. I tried and that item was no longer available. The claims process with Allstate went smoothly. Everything worked okay. They sent me a check.

When the hoverboard stopped working, Allstate gave me a check for it. The process was perfect. I always buy protection plans on my big purchases. When I bought a PlayStation 5, it didn't give me the option to buy it. I just bought one 10 minutes ago at Walmart.

Representative was extremely polite, knowledgeable, professional, and helpful. The process was efficient and quick. I was completely satisfied with the trade of reporting the problem and the prompt manner in which my situation was handled. I would recommend this service to anyone wanting a little extra coverage for their items. Thank you.

Had a bad charging port. Sent it in on a Monday and got unit back on Saturday. Very pleased. Would have liked a sheet showing what they did since I am a techy kind of guy. Would purchase this insurance again. eBay was wise having their techy sales to include this insurance.

I purchased a mattress at Big Lots and the protection plan 1 year ago. In one year the mattress is sagging and causing major back pain. I'm consistently being told by customer service my protection plan covers the free mattress protector they send you-- not the mattress. I would not pay 99 dollars for a free mattress protector. You can buy a mattress protector for less. Then they say you have to report the claim within 30 days. 30 days of what? A mattress doesn't sag in 30 days. I talked to Big Lots Management and they told my protection plan is an extended warranty that covers the mattress. I've talked to both companies several times and keep getting the same results.

When I bought an air mattress that was defective two months after it was purchased they honored the warranty and the insurance. They are responsive and handling the issue. Call them and they begin working on it probably and a short amount of time and the issue resolved. Very pleased with the way they handle the issue.

I made a warranty claim for my tv when a power surge damaged the picture on my 65” tv. The whole process was easy, fast and the customer service agents were very helpful. The replacement tv I received had been damaged in transit so I called them and they immediately sent a replacement tv to me and I give them 5 stars because my new tv is great and the whole process was easy.

The company has resolved this issue with me and I am grateful for their follow up.

You guys weren’t so helpful. I paid for a warranty on my tv to find out that warranty don’t cover accidental damage. I would have loved to get some type of compensation, half my money back or at least the money back. I paid for the warranty just for the misunderstanding.

Squaretrade agreed to repair the machine. It was returned very fast at no extra charge for me. It seems to be working just fine and I am glad I purchased this policy. The policy was far cheaper than a repair w/o it.

I didn't remember at first that I had warranty on my product, so it was easy to go and find out I was still covered under warranty. This process was very easy. Everything was done in a timely manner. I was happy my warranty was upheld. The experience was great, and I would definitely make sure I use this service again if needed. Thank you!

My computer was having problems and it was still under warranty with Allstate. I sent it back to them to be repaired and they fixed it. The time frame that it took them to do the repairs was very short and everything was done professionally. I will definitely recommend that they can be used for warranties in the future.

Our 4 year old LG refrigerator stopped working while we were away. All the food was spoiled. LG sent a tech to fix the appliance. We filed a food spoilage claim using our extended warranty from Costco. The Square Trade agents were very accommodating and after verifying our warranty, asked for pictures and value of spoilage via email. The claim was approved in less than 24 hours and the check was received within a week as promised. This is a first claim for us using extended warranty system. The experience was very positive and we would purchase extended warranties for future appliances.

I filed a claim after my bar stools deteriorated and the filing process was simple but I had to make about 6 calls to follow up on my case. A technical issue happened on SquareTrade's end that blocked my claim from being successfully submitted and it took a lot of calls, waiting on hold, being told everything was fine when it wasn't, having to talk to multiple agents to get the claim moving. Luckily the last agent was extremely friendly and solved my issue but it was difficult to complete the claim.

Charger broke off in port. It was mailed and returned to me in perfect condition. The port was cleared and usable for charging. I couldn't charge my tablet with the part broken off. The end was snapped off too short to remove the piece. Thank you very much. I was very pleased with the fast and courteous service I received.

My claim was approved in the quickest time. I got refunded 100% for my Pixel 6. I purchased the phone this year in January. My phone suddenly stopped and it was unrepairable. I am really satisfied with the service from AllState. The customer service was too professional and handled my request each time very nicely. I would definitely recommend AllState protection.

We have to constantly go in and connect. We have rerouted everything to accommodate the TV but it still buffers and has horrible connection at times. I stopped calling because I cannot understand the representative most of the time. I paid for protection and it just seems like it was wasted money.

We had problems with our TCL TV and by answering numerous questions and sending pictures, it was covered under the extended warranty we took out when we bought the TV. Since then, we have taken out the extended warranty on other products. The customer service was second to none. Great Customer Service.

I had serious hard drive problems with my iMac 27", a computer that is key to our video editing. I decided to have it repaired. Luckily, I recalled I had a Square Trade policy, however figured it had expired. It hadn't. Still had a month to go. I contacted Square Trade. They verified the iMac was still in coverage and recommended I take to an Apple authorized service provider. The Austin Genius Bar said the drive passed basic test, however had a kernel loss problem. They recommended we have the mechanical drive replaced by an SSD drive, however the Apple Store couldn't make the switch. We ended up at another Apple authorized provider, MacTronics in Austin. They replaced the mechanical drive with parts they had us order from Amazon.

The team that came and eventually repaired my 82" Samsung TV for Cone Appliance (Scott and Scott) were excellent. The process to get to the actual repair took a bit of time and included multiple calls to multiple entities. Here is my experience: I bought a Samsung 82" TV from Costco 2 years ago with a 5 year Allstate protection plan. Recently my TV Picture went completely out. No power to the TV. Doing my own troubleshooting it was apparent that the power board must have gone bad. I called the Allstate customer service Number to start a claim.

I considered not buying the protection plan when I bought my glasses, but the cost was low enough to convince me to purchase the plan. I fell walking my dog and broke my glasses. The process was simple. I received my check promptly and the company informed me with updates at each step of the process. I would highly recommend the eyeglass protection to others. Good value for low cost.

I contacted Allstate regarding a dishwasher that was not working properly. The dishwasher had a warranty which I had purchased through them. Allstate handled the situation promptly and now I have a working dishwasher. Allstate originally tried to find a repairman to come out and had no luck. They allowed me to find someone and reimbursed the expense, but supplied the parts.

I had a very easy and straightforward experience filing my claim. Process was fast and easy. All I had to do was upload my receipt to show my proof of purchase and after that it all was so fast and got a quick response as well. Response came in the form of emails and I did not have to wait much to get a response to have my claim be approved. After it got approved I got different options as to form of pay out and then I just had to pick the one that was better for me.

I purchased a pair of refurbished Sony WF-1000XM4 earbuds on eBay that included a two year warranty with Allstate. A year and a half into it, the battery life suddenly and completely turned short lived, and I contacted Allstate. My claim was accepted instantly and I mailed the earbuds to them prepaid; received word extremely quickly that they were unable to repair the buds, but would mail me a payment. Received a payment IN FULL for my initial purchase price within a few days and I couldn't be more pleased. Allstate was OUTSTANDING and made what could've been a major disappointment a surprisingly painless and fruitful experience. FIVE STARS.

Greetings. I am sending this email in recognizing Ms. Alicia a customer service representative. She quickly, efficiently, and thoughtfully took care of a previously filed claim for me today. This claim was originally filed last week and has taken several days to process when it should have only taken a day or two. I had to speak with several customer service agents about this problem. Miss Alisha was the only one that was able to resolve this issue, and she was the most courteous. The business should make sure to value and respect her excellent contribution to the company/ Thanks again Ms. Alisha.

When my TV failed I went online and started a claim, I then went through the customer service and it was verified the TV was not repairable, the warranty team located a replacement and sent it to my door. The process was a little lengthy but in the end it all worked out.

We had this same chair before and loved it. But the bonded leather just disintegrated over time. We went to buy the same chairs & explained to the salesman at NFM about the last chairs. He assured us if we bought the Allstate Protection Plan we'd be covered if that happened again. Also covered against spill, tears, animal destruction, etc... So the leather on the back of one of our year-old chairs is starting to do the same thing the last ones did. No problem, we thought, because we bought the protection plan.

The computer monitor would flicker like a fluorescent light bulb that is burning out when turning on or waking up from sleep mode. This warranty plan reimbursed my purchase price of an amount they thought I should be able to replace that monitor. I bought the same protection plan for the replacement monitor. I also bought a new TV and bought an Allstate warranty for it.

I couldn’t have been more satisfied with the experience of going through an insurance claim with Allstate. Allstate made every step and process so easy for me to go through. It was done in such a quick time. From the moment I shipped it to when I had my Nintendo Switch back at home and running perfect was less than a week. Great service!!!

I am glad to report that I received Top notch customer service! This includes a hassle free Immediate replacement of the damaged goods. The customer service representative was Helpful and totally cooperative, I am totally satisfied with the way my claim was handled. The customer service I received Could not have been better better!

TV audio failure reported Sunday 11/5 to Cosco then Allstate/SquareTrade Warranty. 11/7 and 11/9 schedule warranty appointments canceled after they never arrived--we had to call to verify where they were. 2nd Time they claim they did not have any parts? 11/13/2023 - called SquareTrade 1-888-504-2659 to find out the status of our Samsung claim #***. Was told to call Samsung 1-800-726-7864. Called Samsung at 3:30 pm on 11/13/2023. Spoke with Leno. He reached out to the Global Center Part American to check the status of the parts. 3 parts are in transit and 1 part is in backorder. Have no idea when the part will come in.

I have a plan for a Samsung 60-inch television. When I purchased it, it came with a two-year factory warranty from Samsung. I purchased a three-year extended warranty through Allstate. Exactly one year and five days after the purchase, the TV went to a black screen. I dealt with Samsung for seven weeks and they kept running me around and telling me that the TV did not come with a two-year warranty. They insisted that I got a one-year warranty from Samsung, and the second year is through a third party called Assurant. Samsung kept submitting a work order for a repair, and no one in my area was willing to work on the TV through Assurant Insurance. Everybody told me, if Samsung is going to pay for the repairs, they'd be more than happy to fix it. But if it's through Assurant, they wanted no part of it.

Less than 3 years and I had 3 different service calls (LG Washer), after the 3rd visit the tech said it's no good and need a new one (he was in house for less than 10 min). He took the parts that were sent and informed me I would hear something within 1-2 business days (I called 4 business days later). 3 weeks later and I have had to call 3 different times to get an update and finally was told they will send a 'Payment' to reimburse me (had to call a 4th time to find out how much). The payment is for a washer I bought 3 years ago that is now $200-$300 more. Fam of 5 and we just need a washer.

My dogs tore into one of the cushions and I had to file a claim. It was hard to get the reimbursement check. There was an issue with sending and there was limited access for communication. It had to be all through email or through the app, which isn’t user-friendly. I was trying to get into it and there were three different claims they put out there and you can only click on one. It wasn’t always updated. The way the rep who sold me the sofa spoke to me about it was something totally different than what the rep from Allstate Protection explained. He did great telling us about it but it doesn't match up with what Allstate covers. So, that needs to be fixed. Allstate should have an updated information. Also, the coverage wasn’t detailed. The dogs tore up the pillows as well and that was a big ordeal. So, it was annoying. But otherwise, dealing with the customer service team was okay. I'm glad I'm done and over with the claim. Hopefully, my dogs won't do it again.

I have multiple items with Allstate Protection. One of my recent ones is a game system. I got the plan for it to make sure that it can be replaced if it malfunctions within the first few years because most electronics do. I went online and filed a claim. They asked me some information about what was going on with the device. After that, they let me know my options. Recently, my Switch went down, and instead of them just giving me a refund for it, they told me I had to send it in. I didn't like that they were not sending me anything to send it in.

Allstate's website is easy to navigate. But I bought a television and they don't cover it. It doesn't go for a broken screen or it's only mechanical details. It would be great if within so long if it breaks, they could cover it. But the first time was good. It was for a laptop. The screen broke and Allstate fixed it. I was glad about that. They do up to about two to three times.

We started out having a problem with the bottom freezer with ice buildup. The first time Allstate made an appointment for someone to come out, the company never showed up. When I called about that problem, the guy told us that we needed to defrost the freezer first. We took out all the food, defrosted it, followed the instructions, and cleaned it out. When we plugged it back up and were waiting on it to cool off, it stopped working. When a tech came out, they determined the power cord was burned. Allstate mailed a check for the reimbursement. The whole process took a month. We had a good experience.

My JBL speaker wasn't charging properly and I could tell it was messed up 'cause it was cracking. I mailed it out to get it repaired but they sent me a gift card instead. I don't want the gift card. They're reimbursing me the 139 when it's a $240 speaker. I'd rather have the speaker and just get it repaired myself somewhere else. They sent me a prepaid shipping label, which is fine, but I had to get my own box. If I paid $139 for the speaker, then it's fine for them to give me a 139 gift card and I can get another speaker of the same value. But I can't get the same speaker. Other than that, their rep was great and she did awesomely. She guided me through the process.

I recently made a claim through the Walmart app that sent me to Allstate, which they have a contract with. I answered a few questions about what was wrong with my device and then it said, "All right, your device qualifies." Then it came in a week later. This time, it was easy. Other times, I had a rough time making a claim with them because they said the device was still covered by the manufacturer's warranty. But, the manufacturer didn't wanna pay it off because they said, "We're not responsible for whatever it was damaged for." I had to go back to Allstate and explain to them what was wrong with it, and then the call would cut off. I had to start all over with someone else. But besides that, I haven't had any issues with them. Everything was straightforward. They were helpful.

The cooktop would turn on by itself, or it would turn off the burner I'm cooking on when I hadn't touched it or asked it to turn it off, or sometimes it could change the temperature. I went back to my eBay account where I had purchased it and it directed me as to how to do the claim. I had to send in a copy of my sales ticket then it sent me to another website. I called the other website and it opened up into an information page. I followed the directions on the information page and spoke to somebody. They told me to contact the manufacturer because it should have still been under warranty. It was only a couple of months old. This was a paint. I contacted the manufacturer and the only time I ever got a response from them was 4:00 in the morning.

I got a Fitbit Charge 5, and it stopped working after a year. I tried to troubleshoot it and talked to Fitbit support, and their resolution was for me to buy another one. At that point, I got an Allstate Protection plan because a similar thing happened to me a year earlier. So, I followed the steps to get a new product, and so far, so good. It was all online. There were tracking numbers and claim numbers provided. So, it was a user-friendly experience. They sent a new device in the mail. Allstate was a fantastic investment.

I’m so glad I did! It quit working after just 2 months and Fitbit said it wasn’t covered by their warranty. With just a little effort, Allstate agreed to reimburse me for all but about $6 of what I paid and didn’t even require me to send in the non-working item. I’ll definitely buy their coverage again!

I had a claim for the recliner. When I took off the throw blanket from the recliner, I noticed it was coming apart from where it was sewn. It was like the material was old and it started unraveling. We took a picture and sent it to Allstate. I also submitted the receipt and the warranty that I bought. After an hour, I got a thing stating that they had received the claim and that they were gonna look it over. Then they said because it was a big item and I couldn't send it back, they were just gonna refund me the money I had paid. I haven't used it yet but I kept the e-card from Big Lots with the number on it and I can use it when I go into the store. But I would've liked the hard card. Allstate should think about other elderly people like my age who are not computer savvy.

I purchased a Samsung 70” TV, along with an extended warranty from Sam’s Club on 10/30/2020. On 10/06/2023 the TV stopped working. I filled a claim under the extended warranty on 10//07. I was given a claim number and told a repair service would contact me within two business days. They never did. I called them twice but was only able to leave a message. They never called back. Little did I know this service had a consumer rating of 1.7! Once again I contacted Square Trade and was given another repair service. They were much better, they called me. Today my TV was repaired, 18 days after filing the claim. Make your own decision, but I would never buy another extended warranty with Square Trade.

It was easy process to get the claim complete. I thought I would be declined and refused like every other company but Allstate had friendly people who are sympathetic and hassle free process. More companies should operate like this and understand that we pay a fee to feel secure and when we need items replaced it should be done without feeling an additional burden. I will use Allstate again.

My TV screen went black. Still had audio. Called Allstate and I was told to run some test to try to get the picture back. Nothing worked so I was informed that the TV would be replaced or refunded. I was informed that they chose to refund the purchase price. I have received that check. Very satisfied.

Assistance was provided promptly..Resolved issue within the same day. Check was mailed. Received it in less than ten business days. No hassle. No longer forms to fill out. Will use this company again for product warranties.

I purchase this 65' Vizio in 2021 in good condition, this month when turning the TV on it had lines of color and circle on it. It has never been damage, I did a claim & called Square Trade with Allstate Protection Plans and they stated my TV had a crack on the inside screen when it was on. The TV had colored lines on it and now picture. I take good care of my television and they would not honor my warranty. This is a Scam protection plan. The people were not helpful at all and I wasted my money and time buying a warranty from them. I will never get another warranty from this company. It is a big rip off. I all brought another Vizio 55' in 2020 that had the same problem. SMH, never again, it is something wrong with that brand.

I put in the claim on a cracked screen and unusable phone on October 18, 2023. I took it to my local Shipping Depot the next day. I was shocked when I received my eGift Card two days later on October 20, 2023. I don't believe you can get any faster service than that.

The young person who helped me, Sayed was very helpful. He was patient, polite, and kind. He informed me of the exchange process and made it simple. My phone arrived within a day and a half. Thank you, BBO.

Excellent service. Professional, communicative and prompt. Made claim online first. Had a small issue getting the receipt for verification to them, but they were thorough and patient. Explaining the need before issuing payment. Save ALL receipts. We made a claim just five days before warranty expired. The iPhone camera had a glitch and it was no fault of ours. Made claim on 3rd October and payment issued on the 17th. Get protected through Allstate.

My claim experience with you was easy and painless. Thank you! I'm so glad I got this insurance with you. It made this old guy happy and that's a good thing. So happy to deal with an American business in this world today! Especially for a veteran like myself. I'll highly recommend you to my fellow vets.

The service was great. From when I placed the claim until the entire process was done the service was superb and professional. I would highly recommend All State for Appliance Protection. The company they sent to fix the appliance was very courteous. They kept a steady contact with me and updated me constantly. The person that came to fix the appliance was a pleasure to deal with.

When I called Allstate Protection Plans for my cellphone, they created a claim for me in their system and told me that it was okay for me to go directly to Apple, but it was important for me to make sure I get a work authorization form and if it was not repairable, to make sure they put that down on the paperwork, which I did. I called them and told them that I have the paperwork. They told me to reply back to the email that I received that said warranty support with the paperwork and they should process it and I should hear back from them. I waited two weeks then called to follow up on where the claim was. They said they were missing my receipt. I uploaded the receipt and I was told to wait two more days then I should get another follow-up that said that they had everything. The other day I got the email that said that they had processed it and they were going to mail me a check. We have received the check for $500.

The day before Idalia, we were watching the news and all of a sudden, the TV went black. So I did the claim and about two weeks ago, they sent me the new TV. At first, the claims process was frustrating because they were giving me the runaround. It took them about a month in order to do my claim and I was a little frustrated. I even told them I was gonna get a lawyer and I was gonna go to Telemundo because they weren't giving me answers. We were almost a month without a TV. But in the end, I finally got my TV. I was frustrated and said a couple of bad words to the customer service team, but they were always nice to me. So the customer service was awesome.

I bought a car alarm from eBay and Allstate was part of the sale that came with the refurbished unit. There was an issue with the unit. The warranty, through the email, said to file a claim if I have an issue. I went online and filed the claim online. It was not very easy getting customer service because it was all done automated on the website. I got an automatic response back that said, "Because it happened with the unit brand-new, basically, as it came, it's not covered under warranty. You gotta go back to the seller on eBay." I went to the seller on eBay and resolved it in that manner. The claim was closed because of that. On the whole, go for Allstate Protection.

The claim process with Allstate took me less than five minutes online. My item wasn't working. They reimbursed me only 11 bucks.

I bought the controller from Walmart and it had stick drift. It's an electronic device, so if you just set it on the counter and you weren't touching it, it was acting as if you were pushing in a direction, but you weren't even touching it. We tried to fix everything and I did an hour of some troubleshooting with the Nintendo people, but we were unable to do it. So they told me to call Allstate back, and I did. Their claims process was very easy and the person was very comfortable with me. I didn't have to go Karen, as people would say, and I didn't have to get upset. They just talked me through it and they were able to get me a check to pay for another controller, so I went out and got my daughter that.

I purchased a protection plan from Allstate for a VIZIO TV. I made a claim request because it stopped working. It wouldn't power up. Nothing we did would make it work. Allstate had taken us through several steps, and even that wouldn't allow it to start working again. As far as the claim process, I went through Walmart, and I went through their steps on how to go online and fill out all the information with Allstate. Then, I contacted a representative over the phone. It was easy to get in contact with the agent, but it was complicated to a certain extent to go through all the measures to satisfy Allstate in trying to get it replaced. They wanted me to unplug the TV and manually push the power button for 30 seconds and then do something else. They kept repeating the steps. I'd already done them, and then they wanted me to repeat them again.

My recent claim to Allstate was for my angel tree. Her light stopped working. It's already been taken care of. I did the claim online. It was very quick and easy. They sent me a check for the value of the tree. I also had a problem with the vacuum, and one of their gentlemen spent almost an hour on the phone with us trying to get my vacuum fixed. He could hear how bad the vacuum sounded. We had to take everything apart, which was fine to try to fix the vacuum. I was like, "If that breaks, then we're screwed." He was like, "No, we'll send another one." Anything that we've had go wrong, everybody's been really great with us.

Our experience with Allstate Protection was wonderful. We received our item in a timely manner. We had to file a claim on a Chromebook. The process took about a week. They fixed the device.

Allstate was really good. My TV was messing up and they took care of it. They gave me another TV right away. The rep was helpful. I'm very satisfied with them.

I have a protection plan for an MP3 player. I've got my refund for the issue I have. The only problem was sending the paperwork in, the way they would direct you to do it, it was a pain in the butt. They wanted me to take a picture of the receipt, scan it, upload it, and there are some confusing things on the website. But as soon as they got the equipment in with the paperwork, they sent the refund within 10 days.

At first, it was difficult to file a claim. It was going back and forth. But once I got all the information, it went smoothly.

They kept throwing parts at Pit Boss Grill and that still didn't fix the problem. It was fixed for a couple of days but it went haywire again. It almost caught on fire so I gave up on it. I had enough and I called them back up. They dealt with it and they gave me my money back.

I filed one claim to Allstate online. It was quick and easy. My back camera lens shattered when I was taking my oldest son to school, and my phone went off the center console and hit something in the back. It shattered the back. So, it came off. Allstate was very cooperative, understanding, and they sent me a shipping label. They told me how to package the phone, and they told me to ship it back to them. They sent me a reimbursement of my choice. I had options. I could have chosen a check or a Walmart gift card or a regular gift card. I chose Walmart because it was where I got the phone from before and I really like that phone. So, I got the same exact phone. I got the gift card within 48 hours after shipping the broken phone out. So, it was efficient. I got a second plan since they were so great.

Extremely online easy filing process! Was top notch until they made an error and sent a check for only the repair diagnosis amount and left out the refund for the covered cost of the generator before closing the claim. It was very challenging to find info about how to get this fixed. Only way found to start a conversation was using an online chat feature that was very cumbersome. Had the refund check been for the correct amount I would have given 5 stars.

I have to say I’m impressed. I bought a tool on eBay that came with a 2 year warranty provided by Allstate. The tool failed a little more than a year later. I contacted Allstate and, much to my surprise, they requested the tool to be shipped to them and in less than a week, declared the tool unrepairable and sent me a refund check. Outstanding!

I took the phone to two repair shops, neither could fix it, then I took it to Verizon, who gave me a new sim card. Phone still not functioning correctly. All they will do is reimburse me for the cost, no taxes, and WILL NOT REPLACE THE PHONE!!! THIS STINKS.

Claim for iPhone processed immediately, Apple replaced the phone and SquareTrade sent the check as promised within couple days. There was no need to even place a single call, all done through their app, they really improved. I have square trade for all phones, TVs and appliances. I recommend square trade.

I didn't realize I'd bought the warranty. When I realized it, I put in a claim and had a new TV within a week. Perfect tv replacement. It's the brand I would've bought myself. In fact I did order a 70". It came the day after my free 55".

The whole process was simple and hassle free. I initiated the claim online, described the problem. I was sent a pre-paid label. I mailed my laptop. Got it back repaired. Easy! They also kept me informed of the entire process. There was no need to take it anywhere nor spend hours on the phone with anyone.

This Issue was resolved by issuing a brand new Tv. Issue was also resolved in less than 1 month of me filing initial report. Thank you all for helping me. I am happy with my new television as it has all the same features as the old one did just with a newer control. Same function and really easy to use as well.

Thank you, I appreciate your assistance with this product.

I have been trying to get claims done on 5 cell phones since 8/21/23 and it has been a struggle. The CCR's give out wrong information and I still have not gotten all of the claims resolved due to the hoops they want you to jump through. Not worth the cost of the plan because they don't even pay you the full amount you paid for your phone, they pay you what they say the phone is now worth 2 years later. It's a waste of time and a scam.

Great experience. Claim was handled efficiently. Delivery was probably the best we’ve ever had. Received the date, then a 4 hour window, then notified when they were 10 minutes out. Guys were super nice! I do wish there were better options for the tv replacement, but it wasn’t a huge deal.

It was fast and painless. Claim resolved in less than a week. I have always stay away from warranties but I didn't think the sofa electronics would hold up so I bought the plan. It wasn't the electronic that gave out but the structure itself. I was two years into the three year and they fully covered it. Great service.

Allstate personnel were not knowledgeable and rude. This whole ordeal was trying. I had to contact Costco twice to get resolution. It took over 1 month to resolve this issue. The repair personnel, when they finally arrived were terrific. Getting them here was the difficult part. I had 3 different claim ids. One of the claims was canceled by Square trade without my knowledge or consent.

Never received my replacement phone. Your people said call **. They said call you. Everyone is about to lose a customer and I will make sure to let everyone know you can't honor your warranty or even give a satisfactory response. I'm disgruntled and tired of being on the phone. Y'all told me Sept 27 it would be here 24-48 hours and now no one knows anything. I'm so disgusted. I want a refund on all my warranty I've paid. On a week now without a phone.

It was really easy to submit a claim when my ice maker broke. I talked to two people at Allstate. The first one I talked to was in the wrong department. But she got me to the small appliances department. I told them I never filed a claim before and they walked me right through the process. Everything was step-by-step. I didn't have to wonder or guess about anything. They were really good at explaining everything, what would happen next, and the emails that I would be getting. They were knowledgeable, fast, and efficient. They were easy to deal with. I loved the rep that I talked to at the small appliance department.

We've filed two claims with Allstate. The first one was great but the second one was a little bit more difficult. My husband spent a lot of time being transferred to five or six people per call and then we weren't able to get enough for the device to replace it so there was some out-of-pocket cost. But other than those, it was a pretty simple process and if we didn't have the insurance, we would have paid for all of the out-of-pocket cost. It's worth it.

My powered recliner chair stopped working. I tried three times to file a claim and the third time, it stuck. My claim was handled within a couple of days. Everybody should get an extended warranty. It's definitely needed. I had a great experience with Allstate.

Immediate response, great agent, I called because the HDMI connections on my 70” Vizio TV stopped working. The agent walked me through the diagnostic procedure and it was determined the the TV was defective and would be replaced under the warranty I got when I pitched the TV from Costco. I got a replacement Hisense ROKU TV in only a 5 days. This is what customer service should be. Thanks.

I want to say that I would absolutely recommend Allstate to all of my friends.... In fact I have already started sharing my experience.... The reps were caring, patient and so so helpful.... especially to an old lady who is not very computer confident.... Allstate took care of my issue in a very timely manner.... Thank you Allstate....

I ordered a replace for my 75’ TV and they delivered it and left it in front of my building without notifying me, my neighbor brought it to my house and when I turned it on the screen was cracked, very disappointing. I won’t a replacement immediately. Phone: **. Email: **.

Allstate is very quick and reliable. My TV screen went black, so I filed a claim and it was very easy. It only took a response, within a day or two, and the customer service team was very helpful. They didn't drop my call and really worked through it to get me a new TV.

The customer representative was really helpful. She collected my information and helped me make my claim. She was polite, attentive, and patient. It was over all a great experience. It was fast and easy. I will definitely use Allstate again. I rate my experience 5 stars. Thank You Bryan K. **.

I had an issue with an appliance that I purchased. I am so glad I made the decision to purchase their protection plan when I made my purchase. They went out their way to get an issue resolved. I’m am very pleased with the outcome. I will highly recommend this company.

The online form submission was pretty straightforward. However, I was instructed to call after completing it, and I was then asked all of the same information again by the representative that I had put into the form. It was very irritation to complete the form only to have to go through it all a second time.

I had an issue with a laptop which broke during the warranty period. I contacted Allstate thinking that I would have issues and or get the runaround, much to my surprise it went very well. The customer service was first rate, they listened, try to troubleshoot first and when they did not work, did not hesitate to reimburse me for the laptop. I am very happy with Allstate and would recommend them in a heartbeat.

The motor was not working well, very slow motion and the chair was moving side to side feeling loose. I was afraid of falling sideways with the motion. I really felt afraid of lifting it up to be able to sit up, and due to my lower back problem, most of the time it would not made it possible.

It was easy to file a claim online and you hear back quickly. It wasn't hard to do. I received a e-card with the amount of the refund. I appreciate the simple easy forms to fill out for the information that they needed to process my refund. Thank You very much!

Allstate was very attentive with helping me. The Manufacturer resolved my issue because the product was under warranty for a year with them but I appreciated all the help that Allstate did for me. I will come to them again in the future with anything I need. I will recommend to a friend.

Phone was dropping calls and overheats. Went to shop to see if it was repairable, cost exceeded more than value, called All-State. Was told return phone and a refund will be submitted. Sent phone away through FedEx. Now waiting for 5 business days for my check to arrive at my home.

I never received the money for my claim, even though my claim was accepted and my affidavit was signed. My rug was ruined and my warranty was supposed to be valid for 5 years, I’ve had it for less than 2 years. Why pay for the product if they don’t honor it??

Called to inform about the problem I was having with the printer and the steps I had taken to resolved it. They asked a couple of questions and instructed me on what to do and what to expect since they were sending me a check for the price of the printer. The customer service representative was very helpful and courteous.

I was very happy with Square Trade's handling of my claim and helpful advice as to what to expect next. I returned my old phone to them today. It took me a while because I needed assistance from Apple to erase all data from my old phone, but I got it done and it's on its way now.

The entire claim process from claim to completion was both efficient and worry-free. I would consider this plan with future eyeglass purchases. It was a very friendly easy claim process, and I would recommend others strongly consider the added security.

My Great Grandson dropped his tablet and cracked the screen. I purchased the insurance in case something like this happened. I found the process of getting the insurance and filing a claim was easy and on filing the claim, the emails keeping me informed of the status and getting a replacement were very helpful.

They don't care. I called when our TV went out not even a month after purchase. I was directed by the warranty that I purchased to call Walmart then they told me to call the manufacturer. I submitted my claim and was told to wait 3-5 days for a response. It's been 10 days as of today and no response no resolution nothing but a runaround!!!! Stand behind your products or don't sell them!!!

This was 1st experience working with insurance company. I thought surely it would go nowhere. Very much surprised at the short time it took to resolve issue. We had a new TV within a week. The TV is current model and 5 years newer. Easier to assemble as well. Not reconditioned and in a factory sealed box.

Gave them all the information they asked for! I uploaded photos from my iPhone. Their portal will not accept a. Gave them all the information they asked for! I uploaded photos from my iPhone. Their portal will not accept an iPhone photo video clip. They did everything they could to deny my claim. There was no justification. They made it so difficult that my time involved was more than the product price. Always felt on I was having to validate myself to them, about the damage and how it occurred.

I purchased a Hart battery mower online from Walmart. I received it. May of 2022. Used it three or four times. Went to try it recently, and the battery was not working for whatever reason. So I had the protection plan and I called. The people I spoke with were extremely extremely helpful. No complaints. I'm going to end up getting a new ** Hart mower. With the maintenance.

Gateway laptop MODEL#. GWNC21524. I'm kicking myself in the butt for even getting this computer. °°°°I have issues staying with the computer staying connected to my home's wifi. I'll have my laptop on and walk away to grab a snack or a drink. I'll come back to computer being on sleep mode and when woke up won't connect to internet until I restart.

My LG TV screen went blank, tech was scheduled but failed to come out due to Covid, quickly rescheduled, tech came out and determined TV not repairable. SquareTrade immediately decided to settle claim in full price return minus S&H and taxes. I was very please all the way through this ordeal and so glad Costco offered it and I got to know first hand how great they are. You are in Good Hands with Allstate and I highly recommend them for protecting your purchases and for insurance.

I purchased this plan because my son is on the spectrum and tends to be rough with electronic items. I purchased a 2 year plan but just found out it termed after one repair. As with most plans there is a catch- if the repairs cost more than the purchase price of the plan they will not cover the damage. So basically they may cover your item once but if anything happens after that it will not be covered again. Just be careful with purchasing this plan especially if your child is similar to mine.

Very easy filling of claim online. After mailing the camera with the provided mailing label, I received regular updates. The camera was repaired and returned within two weeks of submitting the claim. The regular updates were welcomed, along with the updates on the shipping of the camera. The camera appears to be working well, as when it was new. Still doing some testing of all the settings.

The machine would not heat the brewing water hot enough to make a proper cup of coffee and then the warmer burner would only maintain that temperature of 160-165 degrees. The national Coffee Association states the water should be 195-205 degrees for proper brewing of the ground coffee beans. Gevi told us that 165 degrees was in the normal range and then stopped emailing me, That is when I contacted the extended warranty company I had purchased and they immediately took control and issued our purchase price back.

This warranty service is through AllState. I was very leery of even getting it, but because it was a major purchase--my big screen TV-- I decided to do so. I am so glad I did! I have a 4 year extended warranty on my 50" Samsung TV and it developed major technical problems my 3rd year in. I contacted AllState, who immediately put me in touch with Samsung and now all is well with my TV. Allstate's online reporting service was easy to follow, gave me the information I needed and quickly took care of me. I highly recommend this product and will be purchasing these extended warranties from now on!

It was very easy to file a claim and within 10 minutes claim was approved. No arguments or questions. Mailing label was even provided free of charge. Easiest and fastest time filing the claim and having it resolved ever. I was very happy and satisfied with the whole process and the end result of this claim. The cost of coverage to begin with was very reasonable also. Thank you.

I had a control board on my washing machine that I had insured with Allstate and the control board had went out. I Had no problem with getting a refund for the control board. The only problem I had was of all the questions I had to answer. But afterwards it was taken care of and received my refund in about a week.

Everything was great. I had dropped my phone and broke the screen. Went to the store and gave them the claim number and he ordered the glass, it came in a few day later. I Dropped my phone off and it was fixed within an hour. Will definitely recommend Square Trade and definitely use Square trade again.

I had an iPhone 11 that was cracked and had to be replaced. I went to Best Buy and purchased a replacement which would come from Apple once they received the broken phone. I sent my receipt to Allstate for reimbursement. My claim was handled promptly and I received payment within 5 business days.

Very fast service. Mailed to them and back in 4 days. Came back as good as new. Works great. Everything was still there. They did what was expected of them and more. The lady in customer service was great. She helped me everywhere she could.

I am so glad I bought the extended Allstate Protection Plan through B&H when I purchased my $1000 Wide Angle Video Camera Lens Adapter for my Sony FX9. I only had the adapter for a year, and some internal components became loose which caused the expensive glass to move around. I contacted the manufacturer and they wanted me to send it in for repair- $, I decided to take advantage of the Allstate Protection Plan and the process was quick and efficient. They reviewed my claim and sent me a check for a brand new one in under a week and half+.

I got great service when called to file a claim. First time repair person didn’t show up. Second time appointment was on Tuesday and they showed up on Friday before appointment. The repair guy was nice and good. Also. When I spoke to the scheduler they had no idea what was going on and they didn’t know parts had been delivered.

I had a machine leak on the upper floor of my house down to the lower level. I was understandably stressed. I made the call to Allstate and the staff were very empathetic about the situation. Within the same day that I talked with Allstate, they had a claim approved. They explained the process of having my machine repaired. They also set up the appointment with the repairperson as soon as possible.

Thank you for getting to my claim so fast. I didn't have a tv for a couple of days but that's ok and would recommend you guys to anybody. And you guys was very fast at getting my new tv to me so I wouldn't miss my Monday night foot ball. Keep up the great work Allstate.

I had a wonderful experience in filing a claim for my coffee maker. I had trouble filling a claim online, so I called the number on my receipt and was able to get the help I needed. The girl walked me through the whole process. She was very kind and very helpful. I appreciate all her help. I received my payment for the coffee maker within twenty four hours. I'm glad I purchased the service plan. I will do it again in the future. It was well worth it!! I'm very pleased you have such an easy claim process. Thank you.

I presented my issue to Square Trade and after sending them the information they needed I was approved for a Replacement TV. It was easy to navigate and I’m very pleased! If and when I purchase another product that is insured thru Square Trafe I will definitely purchase the insurance. Square Trade has been a pleasure to work with!!

My airplane landing gear snapped on a normal landing and caused other damage. I called in a claim and they asked me to ship it to them. They reviewed it and denied the claim. Then they damaged it beyond repair shipping it back to me. I would have been better off with no protection plan since I now have a plane that can't be repaired. Don't waste your money on this dishonest company.

We were very happy with our contact to the warranty department. They fixed us right up. Abraham was awesome. He apologized to us even though it was not his fault. Explained everything very well so it all went smoothly. We received the new TV the next week, so down time was minimal. He had us do some specialized testing to make sure that the TV was definitely not working.

I bought the protection plan and within hours of buying it I had an accident. The protection plan was not honored due to timing. I have 2 plans. 1 was accidental the other was a warranty. Neither plan was any good for me. This is why I don't buy life insurance because I have that kind of fate.

I am EXHAUSTED with you guys, my phone wasn't working, they sent me another phone which is not compatible to my carrier (possibly a locked phone not unlocked). I sent back the first phone and now I have the phone that doesn't work with my carrier, I spoke to someone name FAE. The conversation got disconnected and now I can't get to do anything more on the site concerning this phone. There is a black screen and it won't allow me to do anything else. What do I do now?. HORRIBLE, HORRIBLE, HORRIBLE SERVICE AND EXPERIENCE.

I purchased a Tv about two years ago and just recently I had a issue with my Tv. It went completely black and had a white burn in the corner but luckily I was able to get in contact with Allstate Protection to help with my issue and I was very happy with my results and how fast everything went. Thank you again for the amazing customer service and amazing service.

I called Allstate on 9/18/23 to open a claim to have our dishwasher repaired under the extended warranty we purchased. I was told they would order parts and a repair person would repair the dishwasher on 9/22/23. I then received an email that they were not going to order parts and the Friday technician visit was for diagnosis only. The tech did come on 9/22 and did diagnose the problem (which was the same as I told them on the original call). I called on 9/25 to find out when the tech would come back to repair the dishwasher and got the complete runaround from the customer service people I spoke with on the phone. I was told since he didn't do the repair that I would have to wait 2 days for an update. No parts were ordered. The upshot is I still do not have a working dishwasher or any idea when anyone is going to fix it. This is the worst customer service AND WORST TECH I have ever dealt with. I would NEVER recommend Allstate to anyone.

I made a claim on my Sectional that covered accidents. They decided that a refund would be the best way to take care of it. I got a email stating I was going to be refunded directly in full and that I needed to sign an affidavit. So I did. Once they received that they sent another email saying I was going to be refunded in the form of a gift card. Never once was I told that was the form of “direct payment” other than the couch that the store no longer even had. I do not shop there. They refused to change it, then offered to refund me the price of my Protection plans, I got the check and it was half of what I paid. When you are refunding someone it should be in the form how they paid! It also took them so long to respond and a few of the people I spoke with had very bad attitudes.

I purchased a plan from Allstate Protection for a PlayStation 5 remote control. I recently filed a claim because the joystick stopped working all of a sudden. The process was very easy. I had to go on their website and work it through there. I got a digital refund. Having the extended warranty is very valuable. It's worth it.

I ended up buying two generators. They are the same exact generators, but two plans. I'm really glad I did that because one generator was a lemon from the start. So initially, we had a repair within a very short amount of time of owning it, and Allstate did a great job of reimbursing us for that. But then, it was broken. I called Allstate and said, "I'm not gonna do a repair on this again. I just want my money back." So it couldn't have been easier. I got my $250 back for my generator, so the plan was very valuable.

The screen of my son's Samsung cellphone was broken in different places and it wasn't responsive. I filed a claim online and I received a message with the shipping label. I couldn't get the shipping label to populate right away. I sent an email. They replied back. I got it to work. It was super easy. I mailed it off and then it was sent back relatively quickly. They replaced the phone quickly. And with my plan, I didn't have to pay a deductible. It was just an even swap. So that was very nice.

Customer service was terrible. I don't have time to be doing your job. You need to send a service tech out better yet just give me another refrigerator. I paid good hard-earned work money to pay for this refrigerator and I'm paying for the warranty as well and you people are not satisfying me. I've already asked to send a service tech and I'm told I need to take pictures. I need to take the sound effect it's making. That's a bunch of crap!!! I am very very disappointed with Nebraska Furniture Mart and I plan to sit down and write a letter to the Big wigs. Okay I'm going to get that to the bottom of this. I am not getting paid to do your job. This is your job to come out here and see what is wrong with my refrigerator!!!

After using Allstate once, it expires. So I paid for a two-year warranty, and then changed the phone out for another one because it cracked. Then they said I had to buy a new warranty. The process of exchanging the phone was easy. But as far as, paying for a two-year warranty and then only using it once, it doesn't seem right.

First I want to say the customer service agents I spoke to were not the problem! I would give them 5/5. Each one was always respectful and friendly, they did everything they could to help me!! The problem I have is with the fact that I mailed my phone to your company on August 25th, and still have not received an email, old phone, or new phone. I waited weeks for an update explaining why I hadn't received a replacement phone.

I have a lot of things that I have insurance with Allstate and I have liked them. Whenever I buy a product, insurance is usually offered and I get them. My kids sometimes break tablets and I have to send them to them and Allstate will fix them and send them back quickly. I used the warranty for the iPad. The claim process was pretty easy. It just asks for your serial number and what the problem is. Once you answer a few questions, they send you the shipping label and you just print that and send the item to Allstate. I did everything online. The information that I have to fill out on the internet is the only thing that I need. It's not even five minutes to do everything. Having the warranty is nice and has saved my pocket. I had a really good experience.

The process of warranty was fast, after filing a claim online then through the phone. Problem I encountered was I hadn't received a tracking # before delivery. The product was delivered and left in rain with no notice. The box was soaked and sat outside from Saturday until noticed box on Monday am, as was left at entrance I don't use frequently. No signature was given as required in email.

Allstate lived up to the high standards of excellence and demonstrated their unwavering commitment to customer satisfaction by handling my claim with professionalism, care, and a sense of urgency. Allstate's top priority was to ensure my needs were met and my concerns were addressed promptly and efficiently. Allstate took charge of every aspect of my claim. They arranged the skilled and experienced technicians as well as parts to be on-site. Allstate demonstrated the assistance I needed in a timely manner.

The claim process was easy to use and simple. The only improvement I can suggest is in the receipt submission process. I remember submitting my receipt as a compatible JPEG image. However, I received an email asking for the same receipt a second time even though it was already previously submitted.

Allstate did a great job providing the coverage we needed for replacing the malfunctioning product! It was easy to file a claim and get reimbursement necessary. I would purchase this plan again. We purchase Allstate plans for protection on many of our electronics. We have never had a bad experience with an Allstate protection plan.

Quick and easy. Opened claim, mailed it in, got it back all within 10 days. Extremely happy with the ease in getting help. My warranty was up in Nov and this being Sept I was a bit concerned. It was never an issue and I was treated really well and staff was very pleasant.

The good news at the end was that they replaced my TV with an equal or higher quality TV. The process was a bit painful. Every time I spoke to an agent we went through a similar process and they said that should work. After about 5 or six calls to Allstate and the same number to LG going through many of the same steps one of the LG advisors logged on to my TV and reviewed info and said I had defective readings and the TV needed to be replaced. Way too many hours on the phone to reach that conclusion.

Overall the experience was good. It took way longer than I expected and every time I called in, the questioning was duplicated over and over and over again. Was painful every time I called. Would be much better if call center was US based as language barrier made it even more difficult.

The claim process for my lawnmower ran smoothly. I was able to get everything done accordingly and at a reasonable time. I spoke to a person, and what impressed me the most was how she didn't make it difficult. She made it convenient and easy, and she was easy to deal with. Having an extended warranty is valuable enough where it almost makes it mandatory.

The claims process for the game controller was straightforward. It was online and took less than 15 minutes. Allstate sent a check for the price that they came up with for the controller. It was a little bit less but it worked. It was easy.

I did the first claim online. I had some stains on the couch, and when I filed the claim, the process walked me through. Allstate sent me a cleaning kit. I tried to do the second claim online as well because the kit didn't do anything. They gave me a number to call because they said that I couldn't continue online due to the first one not working. I called and they said they are gonna arrange someone to come and clean it for us. I don't understand why I couldn't do it online for the second time. I think that is a deliberately step to discourage people to continue their claim.

The whole process from start to finish was simple. The representatives were kind, professional, knowledgeable, showed a sense of urgency and concern for my situation. Only thing is, I just happen to notice that upon purchasing a new warranty with the replacement item, the cost of the new warranty seems to increase with the purchase of a replacement item of the same make, style and model.

I ordered one or two protection plans in the past from Allstate and any time I ever needed them, it's been fairly painless. I replaced a Bluetooth headset and I thought that was so handy because it's like a $40 headset. Then, I got it for my cell phone and it sure did pay off. I had damage to the cell phone and I called up. I spoke with somebody because one of the problems I was having with the phone was that it seemed like the battery might be going bad. Initially, the system wanted me to send it in, but I got to a screen where I was like, "Well, you know, if the battery might be bad, maybe don't send it in and call this number." I did and I don't remember waiting on hold for very long. It was a one or two-phone-call process and then they sent me a check. I would recommend it to anybody. It's a fairly inexpensive way to insure the item.

Tablet original repair was shattered screen. When I received it there was a fine line scratch on the back which was not there when I sent it in for repair. I contacted Square Trade, advised of the situation. I was given to send it back and that I would be contacted once they received it. I was contacted via email. I received a new ✨️ tablet. I am very satisfied of the outcome. Thank you.

The phone fell out of my pocket, hit on the edge and cracked the screen. Allstate gave me an address for a repair shop that doesn't exist. When I went to another one to do the repairs, they told me that they don't do repairs for this insurance claim and that I would have to pay for it and try to settle up with the insurance company. It was a chore. I got ahold of the phone company and talked to them. I also got ahold of Allstate, I talked to the service reps, and they got it straightened out. It was all done through the mail. They sent me a new phone, I took it to the phone company, and they set it up for me. It took me a week to get it cleared up. It was the worst claims process I've experienced.

The process of replacing my Fitbit Charge 5 was easy and straightforward. I have owned a number of Fitbits and none have stopped working within a year of purchase. I had forgotten about the protection plan and am glad that I remembered before just throwing it away and writing off the purchase.

I had a claim for the TV. The remote control wasn't working. I tried doing the claim online, but it said that I needed to call. So I did. I told them what was wrong and they tried to troubleshoot. Then they recommended that I get a new remote or buy it myself. Allstate covered it. They just explained to me that it was gonna have to be deducted if something ever goes wrong with my TV, that it's probably not gonna cover everything. Whatever I paid for it, they were gonna reduce the amount of the remote control cost. I didn't know that they wouldn't replace my TV. They would only replace the amount that I paid, not even the value. So if I got it for sale for 500, then they would only give me a credit of 500. I thought they would replace the TV itself. So that was not fully transparent.

They compensate me with two items and it was a good experience with them. The cost, comparing with the compensation, is pretty good. I had a claim and at the beginning, their response was very slow on the phone. I had to clarify things and get ahold of a representative over the phone. It was difficult. But after I put the claim on track, it was a quick response.

Advertisements claimed at the time of purchase, and still claim today, that Allstate will repair, replace, or reimburse full replacement. Actual fine print says only reimburses purchase price, and many appliances, etc., cannot be replaced at original purchase price. Allstate refuses to cover the difference for actual replacement, and continues to advertise that they will.

Very pleased with the process. Our claim was handled fast and efficient with no hassle. Allstate's claim process should be the model for all companies. We submitted all necessary photos and written explanation and the claim was handled very fast, within a couple days. It's good to see a company that believes in Customer Service.

Only received part of the money paid. Allstate said they couldn't locate a new machine. Same time I received the email stating this I was looking at the exact same machine online. Ordered it when the claim was finished.

Representative was quick to understand the problem and promptly replied with a remedy to send me another phone. I received my phone in just a couple days and everything works fine now. I am glad to say that I am a happy customer. This is well worth the small monthly fee which provides another phone with no hassles.

I always question if I need an extended warranty when I purchase items now. Since I am so careful with my purchases I often own things for many years. But when I purchased my air conditioner I decided to add the warranty and I am so happy I did. Just after my air conditioner warranty ran out a month later mine just started beeping constantly. I had not been moved. It was still summer and it malfunctioned. This company was fast. Easy and prompt with my payment. I highly recommend them. It’s peace of mind and no hassle.

Bought a boombox and cellphone from Amazon and the Allstate policy for both. They both failed or were damaged while covered. Filed a claim for each and received payment, no fuss no muss. Money well spent. Not paid to leave this review. Just a satisfied customer.

Purchased a $169.99 portable AC unit plus the 4-yr Allstate EPP from Menard's in June 2022. Unit worked beautifully until Sept 4 (Labor Day 2023), when it up and died. Mfr would not deal with it because beyond its 1-yr warranty. I called Allstate and submitted the claim the same day. The next day, since no one around here repairs portable AC units, Allstate agreed to reimburse me the full $169.99. I got the check by the end of the week.

Super fast. Super easy. Next time I make a big purchase at Walmart I would definitely buy a protection plan. Easy submit application. Got approved right away. Didn’t have to pay for shipping to and from. Kept me updated with status. Super happy. I was happy at time of the delivery on the very first try because I need the item for school work.

It took 3 days and 3 different associates (one I dealt with twice) before I could get my claim completed correctly. I was put on hold numerous times. I was issued a card for the wrong amount which was 100.00 dollars less than it was supposed to be. Then I was issued a card for the wrong amount again which was way more than it was supposed to be. Finally it was straightened out and I received the correct amount. Never again will I take out this insurance from this company and will advise anyone that ask me not to.

I am unimpressed with SquareTrade. They are slow to provide updates and slow to replace/repair my item. What was supposed to be 2-5 days is on day 15 and I have to chase them down for updates, only to hear “You should have heard from someone by now…”. I asked for them to expedite about a week ago, only for them to tell me via chat that the estimated completion time was two days ago… Thanks for nothing. I used my laptop for work, I lost more than the cost of a new, better system. Never again.

Very difficult to gather all information the person wanted. And after getting that, they wanted another instead of telling me the first time. Would get back to me after ALL the information was given. NEVER heard back. Had to call again and again. Terrible experience. It took longer than fixing it. Seemed to me that the people were not supposed to be helpful, courteous etc. Serviceman was great though...

Samsung television Product image. Product Information. Knowledgeable staff, respectful staff, easy to use. Fast response, easy to navigate the website and to get fast response. Easy to setup the appointment. Professional, staff listen and explain the problem and for me to be able to understand. I do recommend to purchase the extended warranty and I would recommend to anyone from my family and friends. Trusted and reliable.

The Allstate Protection Plan claims processes was quick and easy. Their filing process was very simple to follow and understand. They resolved my issue within the first 48 hours of filing my claim. Their team made the whole experience a breeze. I will definitely be recommending their coverage to friends and family.

I filed a claim for an item that the original manufacturer would not warranty only 6 months after purchasing it, so I filed a claim because I had bought a 4 year protection plan for only 12.00$ and the response time was very fast, I'm talking like minutes. They sent me my money back via virtual Mastercard and I also received that within minutes of filing my claim.

My MacBook Pro screen got cracked right next to where the connecting cord is risking the ability for the display to stop working altogether if not repaired. I have a physical disability and live where FedEx won't service. To be able to find a resolution that was able to work with my unusual situation was remarkable and I was helped every step of the way. I honestly can't recommend them more, it's so rare that people accommodate people in my type of situation so it was really amazing.

My electronic item got damaged by a glass of water tip over on it. The claim process was easy with no hassle as they claim and very satisfied with process. I always purchase these contracts because things happen and glad to know I am covered. So glad you can buy this type of insurance on items you buy.

Never AllState recognized a claim, no buy them again:

I got Allstate for a Bluetooth car stereo. My previous Bluetooth car stereo broke. Instead of having to replace it at full price, I was able to make a claim on the previous Allstate plan I had. And they were able to reimburse me quite a bit. It also helped me to buy a new one. When I submitted a claim, I went online after looking up the details of my plan through Walmart. I just selected the product that I had labeled under my email and hit Start Claim, entered in a few details. They emailed me back a couple of days later and asked me to provide a picture of my serial number and proof that it was broken, if applicable. Once I sent those back, they approved my claim and sent me a paper check. For the stereo I just got, I got a three-year plan for five bucks. Considering how much it can cover, that’s very much worth it.

I bought an earbud off eBay and I got the protection plan. It had been less than a year and the earbud went out. I went back into my account on eBay, found the information and how to do it, and I just followed the prompt. Instead of Allstate Protection sending me a replacement, they sent me a check on what it's worth, which was fine, because I paid maybe about $5 more than what the check was for. It was a very easy and simple process.

Allstate's claims process was very difficult. It took me almost two months to finally get it resolved, but it did get resolved. I went to the store, I talked to the manager, and I talked to customer service. They gave me the Allstate coverage that I paid for. The reason it was so difficult is the item that I bought came with a one-year warranty. So, when I contacted Allstate to get some support, they said, "Okay. We'll, you know, technically, it's still under the manufacturer's warranty." Nobody could give me the manufacturer's phone number or contact information. So, I was kind of like left out to dry. The Walmart managers couldn't figure out who I was supposed to call. Allstate didn't know. So, I wasn't very happy at all. If Walmart is the one who's selling the products, they need to have better access to the right numbers to call when stuff doesn't work. I don't think Allstate did anything wrong there.