Allstate Protection Plans Reviews

Allstate told me they were sending me a check to reimburse me for the headphones they could not repair. They said they sent a check to the wrong address. I asked them to void it and send another. They confirmed that they were doing it, and that I'd receive it in 6 business days. The check didn't come. I contacted them again and they said they were sending the check in 6 days. It didn't come. I contacted them a third time, same thing. I'm left with no recourse. Just outright lied to.

My claim was to repair or replace or cash payment of my iPhone. The repair option at Apple's Genius Bar was attempted as one of the options offered. However, it turned out to be non-feasible. The repair cost would have exceeded the purchase price and the warranty coverage. I submitted the Apple repair estimate along with an estimate for an Apple refurbished phone. Allstate then promptly mailed a check for the value of the warranty. I received the check in the mail within a week of Allstate's notice of payment. The claim process including communication and payment action exceeded my expectations.

When I purchased the warranty I was Told Upfront that I'd receive MY FULL PURCHASE PRICE....WAS NEVER TOLD ABOUT DEPRECIATION....WHAT A RIP OFF...! IT SHOULD BE IN BIG BOLD LETTERS AT THE TOP OF WARRANTY INFO SHEET. Nothing a class action suit wouldn't clear up. Alright this says it all...!

I was very pleased with Allstate protection plan. After 2 years my washer started making squealing noises. Video was sent to company. Service tech. came and checked out washer. The repair cost was more than the cost for the washer. About 10 days later, I received a check to replace the washer.

This makes 5 (five) times we have contacted Allstate / Square Trade in the past month. I bought this particular drone as it has dual Hasselblad Cameras. I also saw it had a 2 year warranted insurance. I also bought it through a DJI (manufacturer) dealer. Weekly (5X), I have been promised a return label and off and on a shipping box. I got my own box, pack it to Allstate / Square Trade instructions, and for the past month it is still waiting to ship due to no label or even a return address. Problem is the telephoto lens won't operate.

It was a very easy process in filing a claim, very happy that I had this protection plan, highly recommend it!! At 74 years old was easy to understand and received my phone within 3 days which was very great!

When I first call I got someone that said they would send me through my email what to do to have my phone replaced. Got the email. I tried to fill out with no success. I called back and gentlemen by the name of Jordon helped. He was awesome. I have my new phone. Thanks Jordon so much for your help.

They were fast to respond with clear and easy to follow instructions. Once submitted they followed up quickly and did not hassle me regarding my claim or the warranty information. Once approved I received my check via mail within a week. I Very happy with their services and will use them in the future with any purchases where it is offered.

Filed my claim on a Thursday morning and received my replacement by Saturday afternoon. Very prompt customer service. Extremely satisfied. Calls answered in timely manner. No hold time at all. Customer service was kind and patient with me while trying to find model and serial number. Would definitely purchase protection insurance again through Allstate.

I bought this apple laptop for my son who's in college. A little over a week ago he stated that he cracked the screen. I went to rhe warranty and made arrangements to have it repaired. The process was simple adding all necessary information to the website. The repaired was fast and the laptop came back in about a week. I'm very satisfied.

My Samsung Range had 2 things go out on it and the cost was $665. Email communication with All State was fast and efficient. When I submitted the invoice for reimbursement I was notified that they approved my claim and I received a check right when they said I would. I highly recommend their services.

My washer can't be fixed. I have a 5 year warranty. I have spent $40 at the laundromat already. I need a new washer??? Where is my compensation. The only good thing about all of this was Kevin the repairman was awesome. A Good guy! I was notified after the repairman left that I would be hearing something in a day or two about compensation. I have heard NOTHING. I think this is a big ripoff. Not heard anything. I need money to buy a new washer. Getting hold of someone to file a claim was also a big joke.

Very easy and quick process. Was satisfied with outcome of the claim and it was a hassle free process. Replacement phone works very well and would recommend getting a protection plan on any device or items purchased. And reimbursement for other device was a nice option to have to choose from instead of a replacement phone. Very satisfied.

The issue I have with this process is that I was not offered comparable replacements for my item. The replacements did not have the main feature of the item I was replacing. I called and was told there was no comparable replacement, so I could just get a refund instead. This ended up being fine, but it took me a bunch of emails back and forth and a phone call to get this. It feels the company is just trying to save money by offering cheaper replacements than the actual item being replaced, and making customers go through hoops to get a fair value.

I purchased a bike from a retailer and bought the warranty. My bike had issues after a month of buying it, so I filed a claim. I was told that I could pick my form of reimbursement and could get a check, digital debit card or retailer gift card. I picked the digital debit card because it's faster and more convenient. After my claim was approved, I was told that I could only receive a check. Classic bait and switch! I still haven't received my check, and I was told it was sent out over a month ago. I never wanted a check to begin with and I've asked repeatedly to change my form a reimbursement to the digital debit card that I originally wanted, however, they refuse to do it and tell me I can only receive a check. WHAT COMPANY IN THEIR RIGHT MIND WOULD KEEP SENDING OUT CHECKS BY MAIL THAT HAVEN'T BEEN RECEIVED?!!

I sent back a bracelet that I had bought as a gift and it had broken and I just got it back yesterday after a week only. I have no complaints and everything was handle in a timely manner. The bracelet looks like new. I would buy this protection plan anytime, it was well worth it.

Had to call multiple times. Told me they would call me back never did. Sent me to a store for a battery which they did not tell me that I had to pay. Never told me that I had a deductible. I would never use this protection again. I buy it all the time, but not after today’s experience.

Each representative I've spoken with was very polite and professional and helped me with what I needed done. They helped me with answering all of my questions, I'm a very satisfied customer. I have only one more question? With the new replacement headset, will I need to get a warranty on them as well? Thank you all very much Allstate Protection Plan Customer Service!

I'm satisfied with Allstate. Everything was done over the phone. My television has a discoloration on the left side, and I had to take pictures and submit them. Based on the pictures, they made their decision not to cover it. They said it could have been damaged because of the moves that I made and I didn't realize it. Overall, the process wasn't bad, and I realized that it probably was damaged, so I agree.

I lost count at how many calls I made trying to get my phone fixed. A replacement was sent and couldn't get it to work either, they also sent me the wrong color phone. The techs I spoke to could not figure out what to do. At this point neither the old or new phone worked. I spent 4 days on the phone and I literally spend a total of 7 hours on chat, still not working because not too many attempts were made and was locked out. Had to wait 24 hrs. Went to Verizon and they fixed it in 10 minutes. We've been with Verizon for decades before it was Verizon. I hate the color you sent me. It is not what I bought. Not sure why I wasted time writing this since a computer will just store it. Maybe you should have sent a 15 for all the hours and days that were wasted. VERY, VERY UNHAPPY.

We file claims all the time on warranties, and Allstate, by far, has been the easiest. The website was so easy to navigate, and it was very self-sufficient. I didn't need anybody to be able to do it. It was all automated. They emailed me what they needed, then I uploaded it. They refunded me payment almost immediately after I submitted the things that they asked for. It was great.

I purchased a ride-on car, a bike and a scooter for a kid. And all of them, I put a protection plan. I filed a claim online for the ride-on car and it went smoothly. They gave me a payout option but it wasn't quite enough because it was 270, and they gave me 196. But Allstate Protection Plans is good to have.

When I was clicking the main screen of the oven, the door broke. I made a claim with Allstate and they gave me a gift card. It wasn't even two hours and it was in my email. It wasn't enough to purchase a new one but it covered most of what I paid for the one that I bought.

I did a claim for a headset that my son purchased. They asked me a few questions and we opted for a refund to get another set. The process was quick.

I did a claim for my son's jumper. The process didn't take that long and I got some of the money back.

I bought an iPad 10th generation back in November as a Christmas present for my son at Target. Being young, we decided to get the Allstate Protection Plan with it. The iPad fell off the table and landed face down on the tile and cracked. The claims process was fairly easy. I just had to upload my receipts and describe what happened. Then they sent me a shipping label to print out. I just had to take the iPad to a FedEx location and it got sent off. I did everything online. The process was pretty easy since I had a receipt. Then I got an email from Allstate saying it had been shipped, and another email saying that they had received it. I got an email yesterday saying that they were able to repair it and were shipping it back. It should be here by Monday.

A microwave wouldn't power on. Allstate Protection Plans' website was easy to navigate. Allstate said since it would cost more to have the microwave repaired, they sent the money to have it replaced.

My son complained that the laptop screen was snowing. We couldn't see the screen good anymore. There was a fuzz and lines going through the screen. I went to the website, uploaded the receipt, voiced the reason for the complaint, sent the email, got a confirmation, and the next day or two, Allstate Protection Plans sent me an email requesting me to send the laptop back and sent me a return label. I sent it back. After I sent it back, the next day, they told me that they already got it and fixed it. The next day, they sent another email saying it was back on the way. Allstate is a great plan. The experience was professional, knowledgeable, understanding, and never time-consuming.

From the very beginning, it seemed like whenever the vehicle was cold, the ignition coils weren't working. And as it started getting colder, I had a hard time starting the vehicle. But ever since I swapped the ignition coils out for the new ones, they have been working good. The vehicle doesn't have issues starting up anymore. I got the maximum money back from the claim but the prices of the new ones were a lot higher than the original ones. So, I had to pay out of pocket for that. But Allstate helped me out and the customer service reps answered my calls and emails quickly.

I had a great experience. I have moved from New York to Ottawa since purchasing the item in question and, given the relocation, instead of demanding me to ship the item in for repair, a cash settlement was offered, which was an easier and more efficient solution for me. Thanks again Allstate!

I've bought two of these plans with purchases and my experience has been great. Most recently, I bought a used fitness apparatus on eBay which developed problems through normal use. I was able to fairly easily file a claim -- and Allstate is reimbursing 85% of my purchase price! There was a little back-and-forth to get the claim right but it's paid off and I'm very satisfied with the company.

Claim was handled quickly, given a website to find certified repair near me, but there wasn't one in 100 mile radius. As soon as I let the rep know, he quickly got approval to reimburse. I'm completely satisfied with the attention and speed of how my claim was handled and understand about not being able to find repair. I live in a very remote area.

We have not received any update about our phone that we had sent in for rapid repair on the 5th of last week. We have reached out via chat and keep getting told every day the phone will be here tomorrow or we will receive a update by end of day. We have been told this every day since Saturday.

The Samsung Television I purchase from Walmart in January 2023 had multiple issues to include power on/off problems, internet connectivity issues and other issues that would not connect to APPS that were installed by Samsung (HULU, Netflix, YouTube etc.). Samsung did a remote diagnostic test in November 2023 - while under Samsung Warranty. The remote troubleshooting experience was unsuccessful - and took more than a two hours on the phone with a technician who had extremely poor English skills. In February 2024, I contacted Samsung again. I went through the same exact process to troubleshoot the issue with a non-english speaking technician. This was a complete waste of time. Samsung told me that anything beyond November 2023 was simply a courtesy on their part.

I was happy to receive a quick response after filing claim for my replacement but it has been 10 days since I received an email to notify me that a replacement was being delivered/. I never received tracking information or anything else to show package was being sent/. I’m hoping someone might read this review and might be able to get something done for this/.

This is great. I'll always get the protection plans. This was so easy to make a claim on. Absolutely satisfied. Thanks so much. This was so easy. It was fast and I will continue to cover our products with the protection plans. And we received our replacements within a week and a half of making the claim. This was absolutely wonderful.

Had a airfryer. The sensor went bad. The company no longer sells this item or have the replacement part. The customer service lady was so much help, gave me call information need waiting to find a box to ship it to them. I WOULD GIVE THIS SERVICE 100%.

The fast boil electric kettle was purchased and did well for 17 months. The protection plan was purchased to cover in case there was a problem. The protection plan is the problem. It wants to re-place the energy saving fast boil kettle with a much less efficient stove top kettle. Not the same. The idea is to not use the stove top. Greatly disappointed. Watch your reviews.

I had a good experience with you all. You all help me out with my claim and I appreciate everything you all have done for me. I had a great experience. I would recommend new customers to you all I put in a clean for my television. Everything worked out. They replaced my television and it worked great.

You referred it to Costco. Nothing has been done. I had to reschedule and have never heard back. Next step BBB. Hate to do that but this lack of communication is awful. Any help would be appreciated. Tired of it calling and nothing happens. Allstate passed it off to Costco. They dropped the ball or the firm they hired did. Very disappointing. I spend tons of money at Costco and normally they are great.

Sent it it to get fixed, it was not fixed, pictures are still fuzzy and now they are black when you take a picture.. The first picture I took turned out after that every picture I took was mostly black. The person I talked to could not tell me how come the camera was not fixed properly, and that it came back worse.

I had a slight foible (probably my error) but they sorted it all out just fine! The call center did a great job directing me to the proper person and in the end everything worked out just fine! I believe I erroneously made two claims for the same item unknowingly.

My Samsung TV did not have a picture on TV display. I Called and we went through several Checks. Everyone was nice and courteous and knowledgeable. I would Recommend Buying the Protection insurance when Buying a TV! At Walmart or any Retail store. I received New LG TV. And received in # Days. Thanks.

I sent the product on the 19th of February. I looked on the 21st, and saw that Allstate had received it. However, they did not give me an update. I asked on the 26th for an update. They told me to wait until the 28th. I asked again on the 28th. They said that parts had been on back order. They told me to check back later. I asked again the next day, the 29th. They said that the repair was done and that they had shipped it. However, like before, I got no update or shipping label. I had to talk to a chat person in the "need help" thing on the bottom right. I asked for another update on Friday, the 1st of March. Someone said that they would put in a request for an update.

Called your company and everything went good until, they sent me a Broken TV, but sent one that was up to my power. Everything is ok. Thank you, guy for the service and patience, I'm glad I got the warranty, if like to know if the warranty cover the new TV as well as long as I have the account Info.

I was happy at first when I sent my item off to get repaired and tablet was sent back working. I've charged the item on the account if it did not arrive to me dead so it had some charge so it easily charged all the way. The tablet died last night all the way and I have spent all day trying to charge it and power it on. No success so I went out and bought a new charger still nothing. Now they want me to ship again for the second time which is ridiculous. Just send me a used one or something my 5 yr old goes crazy without his tablet. I am highly upset and dissatisfied

Thank you Allstate for repairing my iPad. This is the second time I send my iPad for repair. Your service are quick. Well job done. I will continue to use your service moving forward. I am 60 years of age and I am very happy with your services. Thank you.

My Fitbit would not charge and had a cracked screen. Allstate Protection Plan repaired my item and shipped back to me in just a few days and it is working as good as new. I appreciate the quick and easy process to get my item fixed and back in use!

I Purchased, an adult electronic scooter from Walmart, along with a protection plan for two years that is provided through Allstate/SquareTrade. Scooter failed to operate within less than six months of having it. Went through the process of putting in the claim. Was told it was accepted but that I would need to contact the manufacturer first before putting in a claim through the insurance. They gave me the phone number for the manufacturer which was not a good working number, called them back. Told him it was not a good working number. Then I proceeded to put in my claim through the insurance. They told me I had the option of getting it repaired locally by someone or a replacement. I agreed on replacement. He then proceeded to tell me I would receive an email with a photo of an equitable scooter within 5 days and I could either accept offer or not.

Very efficient, honest, quick service, friendly and worth the extended warranty. Sad that the washer is made with a heavy glass top. I’m afraid it may crack again. Nebraska Furniture Mart was very helpful with giving us the warranty information and copy of our receipt. Thank you very much for fixing our washer.

We had the repair scheduled in the window from 10a-1p. At about 9a I got a call that it would have to be in the 12n-3p window. I said I had an appointment and had to leave by 3, and the person said it would be ok. I went on the appointment and returned home at about 5:15p, and the repair person still had not shown up. Finally he came at about 5:20, but it took about 50 minutes for the repair because the tech didn't know how to get the defective part off. Finally, at about 6:10, he finished, and the refrigerator light was fixed. I wish SquareTrade was organized.

When I started to noticed a color spot on my TV, I knew that wasn't right. I made a claim to Allstate and they were very help on helping me troubleshoot the problem. Nothing worked and I had my TV replaced. The delivery guys were really fast and friendly. I didn't have any issues. So glad I had insurance. Thanks again.

The protection plan only covers certain issues. Please be careful when purchasing this plan. I had a RCA TV that I paid about 235$ for plus 25$ for protection. Here it is 3 years later and my TV is now giving me problems which the cord is burning out. It keeps getting hot on every plug in so to keep my home from catching fire I've completely unplugged it. Also the back of the TV gets extremely hot. The rep I spoke with told me it was my fault for plugging my TV into my wall sockets.

I am having trouble finding out the status of my claim. Do not have any phone numbers to call re this. Wish someone could supply a number to me as I am trying to run a house without ice cubes. So wish I knew when to expect the replacement unit asap. Many thanks **.

The process of filing a claim, getting approval, getting a repair lined up and then parts delivered to our house was excellent. Service level by tech was less than desirable. Tech showed up a day earlier than our scheduled appointment. Arrived at our home with no identification (shirt, logo on truck etc) that ID’d him as a repairman. He did repair washer quickly. Told me he was done and walked out with whatever parts were leftover.

The claims process was very easy, And the customer service representatives were always very friendly and helpful! Had my issue resolved very quickly, and I appreciate that. My special needs son needed his wheelchair, and they handled the issue in a timely manner. The chair was unsalvageable so they sent a check for me to buy him a new one.

From the time I submitted the claim to the time I had the funds to purchase my new glasses was less than 72 hours. They communicated every step of the way and submitting receipts was seamless and I was able to upload everything from my phone. I just purchased another warranty for my new glasses.

I can't praise this coverage enough! It's like a dream come true. My child accidentally cracked the screen on her laptop. We had zero pushback, and the procedure was professional and swift. The laptop is fixed and I am so pleased. Upon receipt of the laptop, we had no hiccups, everything was loaded and ready to go.

I have always been skeptical about value of extended warranty product insurance. However, with SquareTrade by Allstate the claim was resolved easily and quickly. While I did not get bike repaired, cash settlement was very fair and without hassle. Will use SquareTrade in future purchases.

Instead of processing a refund of the purchase price of phone I was coaxed into choosing from a range of similar phones. These phones that your offering would be less than my old phone. This phone was bought at Walmart and their in store phones use Verizon towers on the Straight Talk network. I chose to receive a check mailed to me for the purchase price of the phone. I can take that and choose another phone at WalMart.

Very good experience with Allstate Protection Plans. My treadmill was not working so I contact Allstate and they immediately reply me. First they fixed my treadmill but it was unfixable so then they pay my full cost. I am very satisfied in future. I am buy more stuff from Allstate.

Updated on 03/08/2024: The headphones were working fine after I got them mailed back to me. But after the headset died and I went to charge it I noticed the charger hole was broken. I would like a refund or another repair for my headset. I can be contacted through my phone number ** or through my email.

I still have not received my visa card with over $50 in value due to my claim being approved. It's been 2 weeks. I am sick and tired of wasting my money on protection plans that are not honored by the company. This Allstate is a joke and shouldn't be sold to people if they are not allowed to use it within the first year anyway. I'm going to file a complaint with the superintendent of insurance for failure to pay on this claim. You need to fix your system and honor people's claims as it says you should in the information given about the protection plan at purchase.

My experience with Allstate Protection Plans claim department was so easy! I just answered a few questions about the registered product, I was given reimbursement options and I was done.. It was easier and less time consuming than going back to the store.. This Insurance It's Most Definitely Worth It!

Though it took much longer than I had anticipated (I didn't know what to expect), I would tell anyone that it is well worth the price of the protection plan. This is the second time I used an Allstate plan, the first having a TCL TV replaced. Without any additional expense it is much cheaper than having to purchase another device.

My grandson earphones cracked/broke when he was putting them over his head. He tried gluing them back but it didn't work. Although the crack/break in the headphones is clearly visible because he glued them they were sent back without repair saying that they had been tampered with. Anyone can see that the glue didn't cause any extra damage.

When my son fell and broke his glasses I wasn’t worried about replacing them because of this insurance. It was so easy and effortless to file a claim and I received the money back by check with in a weeks time. Definitely recommend this insurance coverage. Especially with children with how careless they can be at times.

I was disappointed they were not able to overnight a replacement phone. Definitely do not believe them when they say overnight. I was told that the phone can not be repaired. They were sending a check for me to buy a new phone but it's going to take a week. I'm glad I had an old phone to use otherwise I would not have anything for a week. I am happy they are giving me more than what I could have gotten from a kiosk but not sure it's worth it unless you have a back up phone.

The process was okay. The only issue was I was told to get the item repaired which there were not any in my area. It would help the customers if the company had a list for us to use. This would have made it so much easier for me and I am sure others as well.

Your overseas call center leaves a lot to be desired… Give them a call yourself… It is obvious your executive team has not had the opportunity to experience what your clients go through.. The call center had some folks that are fluent in English and others that are not. It is very frustrating to explain every time you call what the situation is. Your local service people are very good..our service person was based near our home and was very personable.

I filed my claim quickly and easily and selected an approved repair center. This is where the process fell apart. The repair center wanted to refer me to a different business. When they couldn't help, I called the original place who referred me again to another location of their same business. That location then referred me to yet another location. When I finally got my screen replaced, it was not an OEM screen and I lost my fingerprint reader, have an underperforming screen, and it has drastically reduced my battery life. I was directed by Allstate to deal directly with the business to resolve the issue. It's been over a week and I'm still waiting for the repair center to confirm that they will/will not be able to resolve this problem by getting an OEM screen for my device.

This was the 1st time I filed a claim on behalf of a large purchase. I recommend the extended warranty (mine was three years) for the price of 89.00$ for the 1000.00$ generator. The company we bought it from hem-hawed for over a month only to tell me that I was to file a claim with Allstate. Lost time. Called Allstate, and they said file the claim online. Easy instructions, by the way save your sale receipt of item and the extra insurance. I am telling you what, Allstate had my claim done within a day and we are pretty please with the outcome!

The process was not difficult. When I first contacted Allstate, they provided a debug sequence. Once this was preformed, and the information sent to Allstate, they recommended replacing the TV. I was able to select my replacement from a few possibles. That process was easy and the new TV arrived in under a week. I was pleased with the whole process.

We always pay to get the protection plans at Walmart. Allstate always comes through! They come through when the manufacturer doesn’t! The manufacturer wanted us to pay to talk to someone. Allstate stepped in and took care of it. We can’t thank you enough! We will always be grateful for the way your company steps in and helps the consumer. The protection plans are affordable and worth the few dollars you pay. Thank you Allstate. You are the best! A. **

I got this office chair at Amazon, after a year old broke and thanks that I bought this extra insurance I was able to replaced. Broken chair one year old, placed claim with Allstate insurance company and they responded immediately with a positive action and refund. Great service, professional and friendly, definitely recommend to get this insurance when you buy.

I called Allstate when my 3 year old Vizio had speakers that were giving a lot of static and buzzing sounds. After running several tests the problem could not be resolved. I was offered a brand new comparable replacement TV. Within the time frame promised (7-10), I have a brand new, current model.

MacBook screen cracked and distorted on left side. Process for filing a claim was easy from beginning to end. Mailed via FedEx on 2/19, received and fixed on 2/21 and return to me on 2/23. Phenomenal turnaround time. The screen was fixed and looks as it did when initially purchased.

After talking to representative, who was very helpful, I was able to complete my claim to get my ice maker ok’ed to get fixed. After getting it repaired, I sent bill to you & was e-mailed within an hour that my payment was approved & a check was being sent for the repair. Quick, easy and fast service. THANKS. Mike **

I got an Allstate protection plan for a cellphone. I had to file a claim when my son's phone stopped working. I just called and within the same day, they sent me the gift card for the amount for the phone so I can still purchase a new one. Allstate's customer service people were good because they understand. They wanted the phone sent back to them. I was like, "My son needs a phone in case of emergency." They said, "Okay. We'll just give you a gift card," and that was what they did.

I have been buying Square Trade warranties for as long as they have been available.. They are so affordable and always come in handy. I have had several items repaired and a couple replaced. This item was my Surface Pro 7. It was stressing me out because it was not always charging. I knew it had to be the charging port on it because my husband has the same computer. Chargers that will charge his computer would not work on mine. I was beginning to think one day it would not charge at all. I began the claim online, then was told to call. The representative told me to send it in and sent me an email that contained a shipping label. I was informed when it arrived at the repair facility. I was informed a few days later that it could not e repaired and they would be sending me a replacement. A day later I received it. Every claim I have had (probably 4 or 5) over a span of over 20 years has been seamless.

My experience with Allstate has been good. Every time I request about my protection plan, they respond quickly and they make it easy to claim it. The knob of our Switch was loose and it fell off. We requested to get it fixed. We got it back, and after a week my son was using it, he came to me and said, "My Nintendo is not turning on." I said, "It needs to be charged." He charged it but he said it would do the same thing. We sent it back and everything went through and easily. Their customer service is good. Every time I send an email, they'll respond quickly. They make it easy for the customer. The first time I requested repairs, they sent me an email quickly and the instructions and the label too.

I submitted a claim with Allstate and it was very easy, step-by-step. I did it over a website.

I filed a claim with Allstate. I needed to keep my number. They wanted me to change the SIM card of my phone and once we started to change the SIM card, we found the battery was slow. They told us to send the thing back and they sent us a new one. It was easy.

I had a wonderful experience with Allstate. But the process took a little while. I filed a claim on a rechargeable battery for my cordless drill in January, and supposedly everything was said and done. They said they would send me a check, but I never got it. I called them a couple of days ago, and they're having problems with their computer. So the rep told me to call back in a couple of hours, and I forgot. I called today, and they claimed that the check is being sent out and I should get it within six business days.

I submitted my claim for an Oculus hand controller online and Allstate Protection Plans sent me a shipping label and had me ship it to them. They fixed it, sent it back, and it was good to go. It's important when a warranty is offered at a decent rate.

Allstate has been helping me with the issue that I’m experiencing in my laptop that shows the gateway sign blinking on and off. Unfortunately, when the laptop was returned, I was still experiencing the same issue. I had resend it back the third time and they explained to me if this is not resolved then, I will get reimbursed for my laptop.

Last week when I tried to use my laptop computer, It didn't even start. My wife and I thought, "Oh my God we are going to have a Big Bill if we send it for repair". My wife at once reminded me that we have taken a Warranty plan on this from "Allstate". When I contacted Allstate, they immediately started their repair process. To make my story short, within a matter of four or Five days, my laptop issue is fixed and it is on the way back home. We will not only buy more warranties from Allstate, but we will also strongly recommend Allstate Warranties to my friends/relatives. If you have a plan like me, you are reassured that your laptop or any equipment will be fixed at the quickest possible time.

Purchased my gold chain at Walmart, and I also purchased the Extended Warranty which was a great value. Couple of weeks later my chain got caught on my shirt and broke. Call the Extended Warranty people, took a couple of times before I got a representative who knew what to do, Sent my chain to get fixed, was the best investment on the warranty. I highly recommend it.

The timings of claim processing was impressive, but the replacement was unsatisfactory. It was replace with a smaller air fryer, no choice given to choose a larger quart size for food. The replacement is for a single person, not as large capacity like the Gourmia which was 6-quarts. It would have been a good experience if the replacement was the same capacity as the original Gourmia size.

Easy system to use. No troubles at all. Check cam quickly. Person I spoke with on the phone was knowledgeable and directed me in the path I ended to be on. Got the email and worked through the site easy enough. Got emails from company promptly.

My claim was handled so efficiently and no effort on my end...Everything came to me in the mail so quickly..A very pleasant experience..Very friendly service with Allstate...Knowledgeable Customer Service. I did not have to wait long for a resolve.. I got an email follow up on the progress of my claim.

I have not been pleased with this claim. No one came to my home to look to determine what was wrong with the chair. So whatever the gentleman saw in the virtual call I don't know what resolution he proposed because no one informed me. We had a call. I showed him the power didn't come on and I showed him the back of the chair. I responded to one of the emails where I was informed parts were ordered but I don't know what parts, and I asked someone to call me and have yet to receive a call.

Having Allstate for Walmart electronics is awful! It’s like going in a constant circle and doing duplicate processing attempts for the claims. You're better off going to buy another device because by time you get help or get the claim completed it's pointless OR what you go to have fixed can’t be done because that vendor no longer provides that service.

Except for the repeated requests for pictures, the entire claim process was very straightforward. I received a Wayfair gift card which I used at Wayfair to purchase a new umbrella. I haven’t had a chance to assemble it yet but I trust it will be fine. Thank you very much! Teresa

I was shocked how quickly they responded, and how quickly they resolved the claim. I would definitely recommend anyone purchasing glasses at Sam’s Club take the insurance. A small piece had come off the side of my glasses and could not be repaired. Thank you so much. I would definitely recommend.

I have never had a quality experience as I recently received from Allstate Protection Plan, my claim was handled super fast and finished just as fast, there was no bullcrap about dotting my "i"s or crossing my "t"s.... It was as follows, explain what was happening with the coffee maker, make sure all the paperwork and info was correct and the claim was processed and completed in 1 "one" day. That is actually unheard of with any warranty company, all said and done in one flippin day, and no sooner a comparable unit was obtained, it was shipped out and received by me, I don't know what to say, other than keep up the great work, I love the transparency that was open at every step of the way, everything was explained ever step of the way, and the claim was completed flawlessly, BECAUSE of this awesome service, I am now looking into Allstate for my auto and motorcycle insurance. I hope this goes as flawlessly as this claim has, KUDOS, KEEP UP THE GREAT WORK.

I filed a claim 12/14/23 and it did not get resolved until 2/15/24. I still have not received my second check of the second claim # **. I did not know you had to submit all receipts at the same time on a claim??? I had back orders for my repair which took weeks to get the second repair bill and send in the second bill. It took them 3 months to get the things together after a dozen call and being told the same thing each time that did not work until they gave me a second claim ID number to file the second invoice. You need to state on your claim form to wait to submit all invoices at the same time before submitting a claim!!!!

The claim was for a failed part which was purchased on eBay. My claim was taken care of immediately, with the help of SquareTrade. The people I spoke to were very helpful in processing all of the details for the claim, and helped me resolve issues that I encountered to do so.

Thank you for a great experience. Not only did you clean up the sticky mess of the spilled pop, but also repaired the screen which was opening stiffly. We received fast service and fast delivery. Perfect for our needs. The insurance cost was very reasonable for saving the laptop computer.

Purchased a Juice mobile power bank. The instructions required a full charge before use. I charge the power bank about two weeks after purchase. Once fully charged, I tried using the power bank. While out but it did not charge my phone. It showed charging, but phone was losing charge. When I returned home, tried other charging cables but no charges were activating. I contacted Walmart, to return the item, because I had the protection plan I was unable to return. Contacted Allstate Protection Plans, activated my account, provided a copy of the receipt and filed a claim. I was given an e-gift card for Walmart within a matter of minutes of filing a claim, for the purchase price.

When I first contacted Allstate they were very helpful. I was told things were going to be done in a few days and I was going to get tracking information. I never got it and the allotted time went by and I called again, was told ** was handle the shipments. This time things went great and got what I needed with upgrade. Thanks.

After 2 years the Element brand tv picture stopped working. My protection plan covered this and Allstate replaced it with a TCL 55" new TV. The tv was delivered on time and the picture is working fine. Allstate representative was very pleasant and helpful in completing the warranty. I highly recommend the warranty protection for TV's.

Very easy. Was a great job handling all matter. Very fast taken care of. Would use again. Received and done in one and half weeks. Received a very nice replacement for broken TV. Thanks for the fast and great service. Hope to use this service on other items I will purchase.

Was within 10 days of warranty running out. They fixed the laptop and had it back to me in 8 days total down time. Thank you for a great rep when I called in. He took care of everything. Also the tech that did all the repairs and packing it back up like a new one and shipping back next day. Thank you Allstate.

I had an iPad, one for my daughter and one for my son. The one for my daughter just stopped working and screen said update with iTunes. I tried with my windows laptop which was stressful because iTunes is an Apple product hard to get. I then took it to an Apple Store who tried for a day and dude was super nice. Said it would seem like it was updating then turn off and return to the same screen. I was like darn then I tried my insurance company who uses Allstate Protection Plans for my electronics. I explained many times to them it’s a glitch because it attempts to download the update, turns off and comes back on. They received my product. Stated they couldn’t fix it until I turned of the Find My Location. I doubled check it was off. Even went to Apple Store to ensure I only had my cellphone and my son iPad. They were like it still shows on!

TV began having audio problems after two years. Allstate replaced it with no red tape or difficulty. TV was delivered within two days. Every person I spoke with was very friendly, polite, and helpful.. Something you rarely encounter in today’s world. I recently pursued another electronic device and added the protection plan, which I intend to do with each purchase of this type.

Very bad company. I got my reimbursement and they said they sent the cheque and would receive it within 3 weeks. 3 weeks later I called back to check the status of the cheque and found out that they had not sent it yet. They lied to me many times because I've been checking within 3 weeks but all they keep saying is that they sent the cheque. I will not buy appliances from Home Depot anymore because of their warranty.

I submitted a claim online with Allstate because the wheels failed on one of my luggage. The process was very easy. I had to specify the product and then describe what happened. They offered me a compensation. The outcome was positive and I was very satisfied. I would recommend them.

I had some earbuds that stopped working, so I submitted a claim via a phone call a year ago. Allstate said I had to contact the manufacturer because it stopped working in such a short amount of time. I was miffed that I had to go through all this extra work, so I put the earbuds aside, waiting to hear back from the manufacturer, and they never responded back. Since I had a case number, I went back to Allstate and started to pick up the claim where it was left off at, and they helped me. I had a little difficulty in understanding the person, but they seemed very competent. Allstate replaced the earbuds but there was a bit of misinformation there. They indicated that they found them and that it would come within a couple of days, but it was a bit longer than that.

I've purchased Allstate protection plans for a lot of things. I have two projectors, two bed frames, a fabric closet, a PS4 controller, an Xbox, also something for a laptop and a couple of phones. I like having that security knowing that if I get the protection plan, if something is defective, then I can get it fixed. The insurance works for me. There were a couple of claims that I made. One of the projectors messed up. So I filed a claim on that and they satisfied that claim. I had a computer and they satisfied that too. The items had a defect to them and they had them fixed. It was very easy to file the claim. Just went online, filed the claim and found my receipt. I found the insurance on the item and then it took no time.

I bought a controller from Xbox and it stopped working after a year. I called in the claim and the experience was not bad. The only thing was it took a minute for Allstate to reply. I sent them an email again and they responded after a few days. They said they would get back to me but no one responded for like a good week or two and then, they just sent the gift card.

My son's smartwatch died and won't charge. I submitted a claim online and the claims process was not easy. I got my refund but I was told to do whatever I want with the dead watch so I still have it.

I purchased a protection plan from Allstate for my daughter's laptop. I had to make a claim, and it went good. I called Allstate. They ended up fixing her laptop.

It's been a month and I haven't even received any kind of email to send the drone back to get the protection handled. I contacted Allstate and they were supposed to send me some documentation with package labels to send this back. If I don't have that information, I can't move forward. I've double-checked the email and everything else, and nothing came about. I'll give them a call again and see. Considering we're still waiting, the customer service is trash.

My Philips 50-inch TV all of a sudden just went out and wouldn't show a picture. I had the protection plan with Allstate and I went back to my Walmart app and filed a claim. It was a fairly easy process and the reps got back to me right away. They had me submit pictures and the serial number and model number. They’re supposed to let me know if they were gonna replace the TV or scrap it. It’s been about a month. I've been busy and not able to get to the phone so I've been having a lot of missed calls. They have probably tried to contact me.

Hello. It’s more than 5 business days and NO updates about my claim if it’s going to be repair or not. I need my equipment to work and I have a certain urgency to get it addressed. If I knew it’s going to happen I’ve had sent to the manufacturer DJI Insurance for replacement.

I was very disappointed to learn representatives are from overseas. Also, difficult to understand the representative although this representative seemed nice. My TV continues to have issues but there are too many steps to get to a representative. It seems ridiculous to have to send in copy of purchase receipt and make redundant phone calls when information already on file with them.

I bought my son's headset and I asked for the protection plan. Then, the microphone wasn't working so I opened up a claim and they said that they were gonna send me three options of headphones that I could choose from, but none of the three was the same one or the same thing that my son had. I asked them if they could replace it with the same item and they said no. They said that what they can do is give me a gift card but then I would have to come out of pocket for the rest. I thought that with the insurance, they will replace it with the same item or give me something similar. But I didn't feel like they were assisting me because they were giving me the runaround and won't give me the same item that I purchased. I got frustrated. What's the point of it? It's a waste of money because I'm not gonna get the same item.

Allstate was great. I recently had to use my plan to get my TV repaired. The sound stopped working on it. It was extremely easy to file a claim. I went online, I started the process, somebody called me, and they sent me a new TV. The customer service was great. The guy helped me tremendously. He walked me through the process. We tried to fix the TV, and then when they couldn't, they just sent me the new TV. Allstate is a great service. It's worth it.

I got Allstate for electronic devices, sound bars and headphones. I also get them on my TVs, bikes and laptops. Purchasing the warranty was fine and reasonable. Their customer service is good too. My most recent claim I filed was for a bike that was damaged and it went well.

TCL would not honor the mfg. warranty claiming it was a software issue (Roku). ROKU claimed it was a TCL problem because they were the mfg. Finally I contacted Allstate, explained the problem with TCL/ROKU and they jumped right to it and sent me a replacement tv even though they didn't have to because tv was still under mfg. warranty. Great job Allstate.

Once I figured out how to make the claim, it was very easy. I spoke with a rep to confirm everything and was paid via gift card within a few minutes. When I ordered my replacement it was more than the initial refund. They paid that as well. Once I ordered my replacement I took the insurance again.

I had a set of gaming headphones for my son under warranty with Allstate. It quit working and they approved the claim. Before I knew it, I was getting an email saying that they had ordered it and they shipped it. The headphones that they were going to send me was $20 less than what the ones I paid for but I wasn't worried about that. However, when I got the shipping email, they had the wrong address down, which was my old address. So they shipped the warranty fulfillment to the wrong address after I changed it on my claim then chatted with two people and gave them the correct address. I called and their suggestion was to get ahold of Amazon. Seeing how I didn't order it, it didn't show up on my orders on Amazon. And the only thing I had was a tracking number, no order number. I couldn't even use the tracking number at Amazon to find out where it was in transit.

I bought a bike for my kid and, at the register, the Allstate plan seemed really cheap. So I figured it was a no-brainer since a bike is obviously something you physically use. Recently, the chain on the bike kept falling off. So I submitted the claim to have it repaired. I dug up the receipt and went to the website and it was super easy. It was 1,000 times easier than I thought it would be. So it was super quick. But it just gave me an option to take the payment. So I took the payment and wound up buying my kid a new bike with the money. The Allstate plan was absolutely worth it.

They were very easy to work with. The website is easy to use. I was constantly updated. They resolved my issue right away. I never thought that the protection plan I purchased was really any good. But it turned out to be the best decision I made. I would definitely recommend getting the protection plan offered. Thank you Allstate.

The claims process was very smooth. I just had to answer questions truthfully. Then Allstate reviewed my answers and proceeded to let me know whether or not the claim could be processed and go through. Usually, what happens is they just send me the reimbursement money so I can then purchase the same product. This is probably not good on my part because I keep purchasing the same thing and then having issues. But besides that, I love the product.

The washing machine wasn't working correctly and I wanted to get a part for it. I couldn't get a part for it to try something. It was spinning intermittently. It wasn't wringing out the clothes. I called Allstate first and then I had to fill stuff out. I had a very good experience with the reps. It's a great company.

I bought a Galaxy tablet. I had it for three weeks and accidentally dropped it and cracked the screen. I filed the claim online and got an email yesterday saying that they sent me a FedEx postal thing, ship it to them for free. So, I shipped it off. Sent it off. Allstate Protection Plans got it yesterday. And I don't know when I would get it back. They just let me know they would evaluate it and decide if they would fix it or give me the money to buy a new one.

I went online and filled out a claim. Then it somehow pulled up my things that I had covered. After that, it said what things were covered, and I put my eyeglasses that was broken and then it asked me to scan a picture of the receipt. So I scanned it, and then it asked a question and they said, “Well, just wait. You need to just wait for two days at the most, usually.” So I waited, and then they sent me an okay, except that I needed to do an electronic signature on something. I did that, and then the next day, they said that I was approved and that I didn't need to return anything because it was not viable.

My grandson accidentally dropped his Switch and it broke. Submitting a claim with Allstate Protection Plans was smooth, except my grandson had to wait three weeks, which he was not happy about. But it takes time for these things to get through the process. They repaired the Switch. But it ended up not working all the way. It wouldn't accept the disks to read the little games. So, I called them and said, “This is a problem. And he shouldn't have to wait three more weeks to get a working Switch. So, please give me my money back.” They gave me a Walmart gift card, which I've downloaded into my Walmart wallet.

When I would turn on the TV, there were lines everywhere and it would only turn on for five minutes, turn off, and go back to home. Also, every day, it would take even longer for it to turn up. I called Allstate and by goodness, it was covered. I sent them a video and walked them through it. They were very nice and helpful. They sent me a new TV and somebody from Walmart delivered it and set it down in my living room. I was very happy with the service.

I'm guessing it had to be because of the price, but they were unable to find the 'exact pair' despite me being able to find one on Walmart and ordering those with the gift card I was provided with. It was an 'okay' experience, but I'm just glad I was able to get an exact pair like the ones that broke in the beginning.

I completed my claim online. The site was very easy to navigate and the response time was impressive. As someone who cannot see without my glass, I received an answer confirming my claim in less than a day and the check 3 days later. Thank you for making my life a little less stressful Allstate!!!

I recently had a claim on the Char-Griller, which was no longer burning the pellets. It wasn’t getting hot for it. I submitted the claim online where I gave a detailed description of the issue and the date that it occurred. Then, it asked me if I would like a form of payment for it and they gave me a reimbursement for the amount. I'd tell others to go with Allstate Protection. They're good.

When I have a claim, I would go to my Walmart site and click on my protection plan. It would take me to the item and I would put in the model number and what's wrong with the item. Then, it would let me know that I’d get an email or someone would call me. I would get the email or call really fast and mostly, the resolution was a refund of the full price, which I would get within 24 hours. The protection plan is something that's good to have and the service is good.

After over 10 calls, nothing is resolved. Last time I called I was told they would not be able to help repair and I should repair on my own then submit my receipt for reimbursement. They never sent the forms/instructions they said they would send and I doubt I would ever recover this money based on the unorganized mess I already experienced. Complete waste of time and money.

Took going on 4 months to solve these problems... I won't do anything with them again..numerous problems like, power assist quit working, heat and massage quit, padding was breaking down, and the seat springs were broke.. the chair leaned to the right... I don't know why they took so long to come to that conclusion.. I'm handicapped and I need that power assist to help get up.

Appliance in Motion here in Phoenix was fantastic. His knowledge was second to none. He was caring and willing to take the time to educate me. The repair was quickly done with no issues. If you need an appliance to get repaired do not hesitate to call Appliance in Motion!

Very poor. Did not cover one cent. Not worth the money. One day out of warranty (30 day). It was hanging on the wall. Never fell off, just hanging there. They would not cover it. Bought at Walmart. One day over their warranty. MFG said screen was broken. Would not do anything. $ 500.00 tv lasted 31 day hanging on the wall.

I was pleased with how easy it was to file the claim and get the technician scheduled. But we were having the same issue we had 6 months prior. I told the rep what was going on and she sent all of the wrong parts. So the tech came and now since we need different parts than what was ordered, he has to get the parts and come back for a 2nd visit.

Our recent claim with Allstate for an iPad went fine. Compared to other claims that we had to put in, it went a whole lot smoother than I expected. Especially with the whole process of when it left the house and with all the emails I was being sent to let me know where it was at, in progress, or what it was doing, and even when it came back.

My dishwasher broke - the upper shelf had several parts that snapped off so the shelf could no longer be used. Repairman was sent before the necessary parts had been received. 12 days later I still am waiting for any contact or a new appointment to be scheduled. It seems a bit too long to have to wait! I would love to have a dishwasher that works again.

My grandson's glasses had deep scratches. The frame fell apart. It was easy to submit a claim for it online with Allstate. They told me what I needed and I resubmitted it. They needed the receipt number and then they sent a gift card. I use them all the time and I've never had a problem.

We've made two claims with Allstate, one online and one in person, and we were satisfied with what came out of them. Their website is also good. Anything that needs to be put in like receipts, my sister does it and she seems to be very happy with it. However, doing a low-dollar item is expensive, so that's not as incentivizing. But it’s okay.

For years I've paid for Protection Plans and never had a need to use them. In Jan 2024 my TV screen went bad. 4 days after submitting my claim, a replacement TV was mailed. From what I can see, the turnaround time would have been quicker if I did have to resend a revised picture. The replacement was 1 year newer too. Thank you so much.

In 2020 my sister purchased me a night owl security system from Sam's Club, along with a warranty plan from Square Trade for three years, after the manufacturer warranty expires. My night owl security system stopped working in November 2023, However, in my sister's Square trade Allstate account the security system warranty was expired and she was unable to transfer it to me or make a claim.

Our insurance agent is a gem! She is a wealth of information and helps us find the best deal(s), she even called me out of the blue to let me know we were being overcharged due to working from home and not putting extra miles on our vehicles. She truly looks out for us and goes the extra mile. She's gained our return business because of that! She was even a wealth of valuable information on the college that my son was thinking of attending, as her son was currently there! Huge connection! Very personable and great to talk with!

I contact the Allstate customer service on Jan. 22nd, to report my dishwasher needs to be fix. It took long time to have the Allstate customer service to schedule a technician to come on Jan. 30th to fix the dishwasher, but the problem still there. I Contact the Allstate customer service again, and now I am waiting for the reschedule date please.

I filed a claim last month from my phone. I gave all information your company asked for. I've been patiently waiting to hear back from the department responsible for sending out the replacement. I've received nothing from them. No product replacement, no emails, nothing. I also purchased protection on a few of my other items with this company. Highly doubt buying insurance coverage from items bought at Wal-Mart is worth the hassle. It's been weeks. Just a shame.

Just wanted to say I am glad I got the insurance plan. I was flying my drone and it crashed into a pole and broke the arm on it. Sent the drone in and within a week I got my money back because it was unrepairable. All-State made good on everything. I thank them for what they did for me.

Took 8 days and numerous calls to get replacement television with no return correspondence. Although each time I called I was told they would get back to me. I was told I would be notified to set up delivery but every attempt for delivery I was sent a text to arriving soon and 15 minutes later tv being delivered after telling you no one was home. Finally someone was home to accept delivery with same type of notification, arriving soon and 5 minutes later they delivered. Totally unacceptable way to do delivery in my opinion.

I called and let you know my TV was not turning on and waited 2 days to get an offer for a cheap TV. I had to call in to a supervisor 3 times to get a refund. Not the way to treat a customer. I was told to wait 3 times for another deal and every time was told to take the cheap TV and be happy. That was not going to work, I was running the TV 24 hours a day because if I turned it off it would not come back on. Finally after lots of pushback I was offered a refund. It was a fire hazard.

They are very efficient. Inside the video console there is a video game. Thank you very much, keep up the good work. I hope for a prompt response about the PS4 process and my video game at FedEx there was a monetary charge. Gracias. I would like to know how long it takes to get a response or information about the repair process and return of the console or any other options you have to resolve the problem.

Excellent service on replacing my broken phone.. I did have to drive extra to find a consumer cellular tech, though. The one at Target in Boardman was never there. I had to go to the Target at Eastwood Mall in Niles, quite a drive. However, the technician, Sam, was very knowledgeable and it all went smoothly.

The entire transaction was via the telephone. The claim adjuster was very helpful in explaining where the info on my receipt was located to expedite my claim. In a matter of 30 minutes I had completed the process. My claim was approved and notified me of the approval the next day. It was a pleasure to have a human to help me through the process, I went and ordered my new glasses and a pair of sun glasses the next day. Excellent customer service, I would encourage everyone to use the insurance when it is needed.

Recliner stopped working. Waited a long time to receive return call. Then had to wait a long time for virtual person to examine the chair and determined it needed a new battery for remote. Still waiting for that item. I will be happy when entire situation is resolved. Otherwise not a bad experience.

I needed a new motherboard installed on my LG dryer. There was some confusion about the appointment time, which was quite frustrating. However, once the tech arrived, he was personable, fast, and efficient.

After it was determined that the TV could not be repaired two larger LED TVs were offered as replacements, but when I asked if I could get an equivalent OLED TV like I had, they made it happen for me and ordered an exact match only newer. I could not have been more pleased with that experience.

I had called in months ago. They asked me to send them a copy of my bill of sale. Which I did three or four times as it was an online order from Costco. I sent them the warranty that I had bought at the important time also. After not hearing anything for over two months I had given up. Then I decided to pursue my problem with my stove again.

I always get the added protection when offered, and have had pleasant experiences in the past. This time unfortunately it was a mess. I had a coffee pot that stopped working and in the end they decided to send me a replacement. Which was great. The last email I got was stating that this is what they were doing and they would send a follow up email when shipped with tracking number.

A Keurig Coffee Maker I originally purchased from WalMart gave out but I had purchased the protection plan. I made the claim to Allstate and it was approved. They said they couldn't find an exact replacement so offered two non-Keurig options. I picked one. I then looked for a Keurig brand and WalMart still sold the EXACT same model. Yes, it was more expensive than Allstate's offering. I waited, and waited, and waited. Two weeks went by and the replacement Non-Keurig finally showed up. Allstate apparently didn't like my WalMart EXACT duplicate and refused to send it. Allstate also didn't do business for the very firm that sold the protection plan in the first place. Take that WalMart.

I have not received my replacement yet, but it is still within the processing time frame. So far they have honored their commitment to replace my defective item. I received email today, saying the order was placed for my replacement item and should receive shipping details in 2 to 3 days. If my item arrives intact, I will be happy with the service contract.

I was told 3 years into coverage that TV software was not covered. This was not told to me at the time of purchase or on any signs on display at Costco. I would not buy this type of coverage again, it does not help me. The representative was trying to be very nice, but the problem was out of her control.

Updated on 01/31/2024: So Square Trade called me today, and told me my claim wasn't covered. Charlotte told me their warranty only covers electrical or mechanical failures on the headlights. They insure this item for these failures only, when the item doesn't even have mechanical or electrical components. The headlight is a hollow, empty plastic "jug". We supply the lightbulb. But they want to steal my, and how many countless others', money on this. They offer warranty of this type of headlights of countless makes and models on Ebay. How many others are going to join a class action lawsuit on this? The only mechanics involved in this matter, for a mechanical claim, is the construction mechanics. They failed, and let water in. Period. And for this reason, and this reason ONLY, is my claim denied. Yet it IS a mechanical failure. Construction Mechanics. Thank you, Daniel **.

I bought a 600 dollars insurance coverage for a couch I bought From wayfair. I have had spill and they have refuse me to file a claim and that was part of my insurance coverage. The customer service are all liars and unprofessional. Over a month now and they keep telling stories even after I sent them pictures of several spill on the couch. They also lied that it doesn’t cover spill but the forgot I have a copy of the coverage. They should come get rid of the couch and stop being a rip off.

I have been calling for over a month trying to get my 6 year old's cracked screen fixed. I sent it in and now they said they are sending it back. I have spent countless of hours on the phone with different representatives. I'm still waiting on a response. They are now saying that cracked screen is not covered in the warranty that I purchased. I have attached a copy of my warranty. I have attached a copy of the receipt.

The phone accidentally got hit, fell, and it cracked the screen on the phone. Filing the claim with Allstate Protection Plans was quick. I did it online. It took me less than 10 minutes. They were quick with responding and sending out the check in the amount for the phone. I used that to purchase the phone again. Overall, good customer service. They were in contact with me and made sure everything was where it needed to be.

Our TV went out. We filled out a claim with Allstate Protection Plans and had to get our receipt, which we had, and that was it. Allstate sent us one. They gave us two choices. One was the TV that we had before. But that didn't last two years, so we went with the other one. Now, that one has spots on the screen, and not working. We could get sound but we could not get images. I need to make a new claim. Other than that, Allstate was nice.

I submitted a claim with Allstate for my garbage can. The electronic part quit working. I called the number and they sent me a gift card. But I told them that the one that I purchased was more money than that. They didn't have that same kind anymore. I'm not completely satisfied because I never got an answer on that.

They responded quickly and took care of the problem immediately! Very happy with the service and care. Put it back to work immediately and works great! I would highly recommend it to everyone. Walmart and Allstate are a great combination and really seem to work well together. I typically use the warranty for electronics and mechanical equipment, and devices. Thank You, Randall

Every time I've used Allstate has been really great. They've taken care of things really fast without any problems.

This was the second time I had to have my the game system repaired. The first time I had to go through the manufacturer's warranty, but that did not fix the problem. So when the same issue happened again, I was able to go through the protection plan (Allstate) I purchased upon originally buying the system and I have to say, they did an amazing job over the original manufacturer and the issue is resolved now. It was a fast turnaround time from when I sent the system in, to them returning it. I highly recommend getting the extended warranties.

I've had a laptop repair claim in for 3+ weeks without any resolution or useful information. The laptop has been in the repair facility for over 2 weeks now. I've been in contact with support many times for this claim. All they keep saying is that my issue has been escalated and I will hear back in 1-2 days. Except, I don't hear back. When I call back after 2 days, I get the same repeated runaround for 4 times now. I really need the laptop back ASAP for my son at college. However, it seems that I can get no status, no information, or no timeframe. Just an empty failed promise that I will hear back but never do.

Our experience with Sears/A&E was very positive. The issue was repaired timely, and the technician was very good and courteous as well. Also, the technician kept us informed as to his arrival time. I would use them again, and am glad that the protection plan for our refrigerator was purchased when the appliance was purchased.

Repair guy was very nice and helpful. Completed work in a timely manner. He made sure he cleaned up after he was done and explained what he had done to repair our front loader washing machine. He is an asset to his company. Also he was on time which I really appreciated. Would not hesitate to let him in my home again.

It was a simple replacement Bluetooth headset. I paid for the warranty, it's been three weeks. No answers, used for my job, eBay need to stop using Allstate. Get a good company, I'm sorry but they sorry.

The first time I called in no one seemed to be able to help me. I was never able to fill out the form online so I always had to call in and get help. I was also upset that I was unable to get my taxes back and that you did not have a airfryer that was like the one I had.

It was insinuated that the turnaround would be 24 hours after you received my phone. That was not the case. I didn't get any feedback regarding my repair. I only got the news that a part was ordered and would not be in for a week after I made an inquiry.

Bought a 65in TCL Roku TV a little over a year ago on a black Friday from Walmart, paid for warranty and taxes. Tv goes bad. I make a claim but instead of replacing my tv, Allstate just paid me the price of the tv which was on sale when I bought it but I lose the sales tax and the money for the warranty. Now no tv for me. I was ripped off.

It was a pleasure working with Allstate Protection Plan. They very quickly processed our claim when my husband’s hear aid quit working. Had a check from them within a week of filing the claim. Great customer service. I would recommend this warranty service to anyone purchasing electronics, computers, hear aids or any item that might fail and need replacing.

I had a speaker and box that went bad. I had insurance through Allstate on it and they’ve approved it six times and every time I go to look for the email from Blackhawk for the e-card. It says that I was denied. I’ve sent them receipts. I’ve sent them everything that I can, they want to play games so I don’t recommend anybody paying Insurance for Allstate. They suck.

You buy "protection" and when you try to use it, it's never covered. READ the fine print. ALWAYS. Bought my son some beats headphones with the 2 year warranty. Just after one year, The headphone portion snapped in half so he can't keep them on his head and we're told that is normal wear and tear and not covered. BUT here... have your $10 warranty back.

The process was very easy. I was not in the least bit frustrated. I put in the information about the camera malfunctioning and choose the most convenient option for me which was to receive some of the purchase price back and I received a card with the money on it the same day, even though I was told it would take 3 business days. I'm happy with the process. I feel good about buying other products insured by Allstate.

Hello, I filed a claim but was referred to the manufacturer to file a claim. They ended up telling me they don't cover replacements. I buy warranties on everything so I have so many product warranties from Allstate. What a waste of money & time. It sucks. I never filed a claim before this one. Like why? What was the point?!