Allstate Protection Plans Reviews

This was my first experience with Allstate Protection Plan and I'm so glad I purchased it. I have this protection plan on other purchases as well. The process was fast and easy. It was well worth it and I have no regrets. I made 1 phone call to them and everything else was smooth sailing.

I'm so glad that I decided to get the Allstate Protection Plan for my product. Am happy to report that the process to file a claim was much more simple than I had anticipated and I was satisfied with my choices and the eventual outcome. I would highly recommend to anyone on the fence about purchasing a protection plan, that they do so. You won't be sorry... Unless you don't purchase one should it be offered.

The motor is not overheating and powering itself off anymore and we are happy with how it operates. We are using it this weekend at my daughter's house and she has a lot of dog hair. We will get back to you if the vacuum does not operate appropriately. We are pleased with the shipping to and from the repair place. Thanks for you speedy and efficient service.

After calling LG and waiting 48hrs as instructed it was apparent that our dishwasher was not going to repair itself. I then called Square Trade to utilize our 5-year warranty plan. Square Trade was very efficient and assigned a claim number, ordered some parts and assigned an appliance repair shop 1.5 miles away. The parts came in the next day, and I called the assigned repair shop to advise them of the arrival of parts. They could get the repair done on the assigned day and could not tell me of when the repair might take place. Since I had a similar experience with this repair shop on our LG refrigerator, I called Square Trade and suggested a local repair shop in Omaha (about 20 minutes away). Square Trade immediately reassigned my repair to this shop, and they were able to have a technician perform the repairs that same afternoon. Great service by Square Trade and Hometown Heroes Appliance Repair.

At just under 1 year old this ice maker quit producing ice. I contacted the eBay dealer who said they were sorry but it was only warrantied for 90 days. Thankfully I had purchased an Allstate 3 year Protection Plan and by emailing my receipt for the ice maker and one phone call I received a check for the full amount that I paid for the ice maker! I have had many Square Trade Warranties and they were always the BEST!

One of my dining set chairs got broken accidentally. It was easier to submit claim online. I attached broken chair pictures. They couldn't order one chair so I got complete dining table and chairs instead as replacement and got to use the old table and chairs as well. Very much satisfied with the claim process.

I would give 0 stars if possible. They are doing their best to weasel out of honoring claim. They reject all my valid videos I've sent in. They keep stalling and using absurd reasons. I've never been so stressed dealing with a company!

Allstate doesn’t stand behind protection agreement 2024. Purchased an LG Dryer from Home Depot along with a 5 year Protection plan which was serviced by Allstate / Square Trade. Contacted Allstate/Square trade requesting service for my dryer and was informed:

Upon purchase of a 50 inch ONN TV at my local Wal-mart I was told that screen cracking would be covered on the plan I purchased, so when I took the tv home and it was cracked out the box I didn't sweat it much. Lo and behold my oil field job gets me too busy to return it within the store's 30 day window and when I go to file a claim later on I'm simply told that my type of damage isn't covered and I'm out over 200 dollars.

This is a scam. I would never recommend this to anybody. I purchased a television and got the protection plan and each company the manufacturer the company I purchased a television from and the protection plan keeps put it in on each other. No one wants to take fault and I’m out of $500 because I received a broken TV. Worst experience I’ve had with customer service. I would not recommend this to anyone.

My experience was absolutely abdominal from start to finish. The rep on the phone kept repeating herself, making me think she didn't know her stuff. Then I had to go thru the hassle of purchasing my replacement battery, and submitting what was asked for by rep on phone and in email for reimbursement by check as I did not want a walmart card. Then told 6-14 days for reimbursement check to come by mail. After 3 weeks I called and my claim had never been processed so I was to wait another 6 days which of course was 2 weeks in coming. EXTREMELY DISAPPOINTED with your process and customer service!!!!

The replacement was received and it is unacceptable!! The 1 sent is twice as small as the one I purchased insurance for! A replacement should be equivalent to the original item. I always take the insurance out on electrical items and have never had any problems with replacement. I am so disappointed on the claim for my mini fridge!

Do not get an Allstate protection plan. I paid for a protection for the round about then the technician came took off with the parts that was sent to repair the fridge and never came back. They didn't answer calls or anything. I will never get a protection from them again.

I must say the whole experience of the protection plan for the PS5 has been horrible as well as the way it was handled. This relates to the experience of when I first sent the device in and it was reported that it was repaired/fixed but it was not. Then the second time I sent it in for repairs it was advised that no issues could be found. I had to file a complaint to get any status, thus when the device was sent back the issue was never addressed, which was the reason it was sent in for repair. Finally, I had to send the device in a third time in order to get a refund for the original purchase amount and the cost of the purchase plan due to the way the claim and process was handled.

I was issued my refund in a timely matter.. Thank you!

I won’t buy insurance next time. I would rather pay for the repairs out of pocket and deal face to face with a computer repair shop. Slow confusing service. Aggravating technical requirements to send 11 different image files in separate emails. Needless runaround. They wanted to just replace the charger when the laptop has fried two chargers already. I had to plead with them to actually accept the computer for repair. They asked for images of the computer turned on after I told first rep the thing was sparking and smoking.

I bought a oversized motorized recliner from Nebraska Furniture mart, it cost $1200 and I purchased a 5 year protection plan. The chair died in the fully reclined position in under 18 months. For the last 3 weeks Allstate is saying someone will contact me within 2-3 and they just keep repeating that every 2-3 days. Don't believe the fake reviews. This company is Horrible. Check Reddit to see the unfiltered opinions of real users.

Got the warranty thing on my Roku and it stopped working. I filed a claim, they gave me the money to buy another one. Everything's great, wonderful. I suggest this to everyone get the plan because it's way worth it in the long run and I don't have anything else to say so this is what I'm going to say.

So helpful and so kind. The man that helped me made the whole process painless and easy. I am so glad that I had the protection plan on my phone. Within 5 days I received my new phone. I recommend have this protection on your phone. It saves money. Have no more issues. Sent my damaged phone back in the prepaid envelope that was enclosed with new, new, new phone.

Good response and fast service from the Allstate Insurance or SquareTrade. Will recommend to friends and family. But the only thing is that would be better if we as customers could return it to store we purchase it from. Anyways the shipping is free and don't have to pay out of pocket.

I have not received the card mentioned for this reference. The previous one cannot be used because it is not activated. I am Canadian, I don't know if this the problem. Can someone please do something. I don't know what to write anymore for me to cash in the gift card.

Never received my check in the mail. You received the item and have not followed up with me. I have sent follow up emails which have not been answered. Only automated emails. I bought this item from a merchant on eBay and the item had warranty for one year through ALLSTATE. I sent my defective item back before the year was up and have not been addressed of why.

Purchased a 75" Samsung TV from Costco and purchased the Allstate coverage at the same time. About two months after the Samsung factory warranty ran out the picture quit. Costco concierge service walked me thru the factory resets to no avail. Costco reminded me of the Allstate coverage I had purchased and forwarded Allstate’s number and the purchase receipt for the TV. A claim was filed and a claim number issued. This giant 75” TV now sits off the wall and in our way as we remain on ignore! Do not count on Allstate!

Poor warranty and very disappointed with the TV warranty this time. They used to be great. It's been 4 days and I'm still haven't got a replacement TV. My wife is handicapped and can't get out of bed so she has to sit there with no TV to watch because Allstate wants to send me a cheap TV when I ordered a brand name TV and they want to replace it with the cheap one but no name brand on when I bought a brand name Philips. I don't understand why they just can't get me a gift card from Walmart so I can just go and get another TV at my local Walmart which would make more sense. I don't feel comfortable having a TV shipped.

Grateful for your prompt attention to my issues with my recliner. Repairman comes Friday. Will let you know how he did. It really upsets me I couldn’t end my review on the previous sentence. The foot extender is broke and it’s not fixed yet. The first repair man had to be cancelled, they were difficult to get ahold of and the appointment was virtual so glad for the new one.

Fairly easy To get my controller replaced. Much appreciated. Online process could be better but once I got a control number and called in it was very smooth. The person that assisted me was very friendly and insightful well.

My experience with Allstate has been great. You have to start the claim process online and then, you get an email for you to reach out to them. The reps guide you step by step. The process is quick and you have a response within 48 hours. The TV gave out and Allstate sent a new one. I'm very pleased with them.

When I purchased the product it offered the Squaretrade coverage, I usually don't get it but glad I did this time. When it stopped working I found my information and contacted Allstate. It was so much easier than I thought. Received my refund quickly and without any issues. I would recommend this coverage with any electronic items purchased. Even though we as consumers believe a new product should work sometimes there are issues.

Allstate is doing an excellent job. It's just I'm an elderly man, and it's hard to reach them because they want it by email. I'm going through the phone to contact them until I figure out how to do it by email. I have to call Costco, and Costco contacts them.

I always & I mean always be breaking my phone. I always tell myself to get a cover plan. This time I did, and just few days later I drop my phone well because I didn't have the box that came with the phone. I was told to call the cover plan. Well it was fast, easy but the only thing is that I was told I get a email with a refund thing & all I had to do was get other phone with same price ($29.99) then I can show my phone with my email from Allstate so they can see the email. Well I got other email but with a different claim I'd saying that I need to mail my phone then wait 10 days.

Anytime I've had to deal with Allstate, I get beautiful service. It's streamlined and everything has gone smoothly. I bought a TV about three years ago that broke almost a year ago. I and it was replaced. Then, a recent claim was for my guitar that I had purchased for one of my games. It broke and I was able to get the amount of money I paid for it. I was able to purchase the brand-new one that came out five days before I broke it and a two-year warranty for the price that it cost me for my old one. The process was quick and easy. I talked to them and told them about the issue. Then, I got online, found a replacement, and sent them a copy of my receipt.

I purchased Allstate for a greenhouse that I bought. Then, I had a claim and I was told that my claim was accepted and that I would be sent out a replacement part or a replacement greenhouse, depending. But a couple of days later, I was sent another email that said they needed pictures so I did. Then, a couple of days later, I received another email that said my claim was denied and that I would be getting nothing. The issue was the material in the windows was very brittle and just in a regular wind blew out. I could understand them not covering that but the one side seam completely split from the bottom to the top. But I was just told that that was the end of it and I wasn't given a contact person. I'd tell others to not get Allstate Protection Plans. It was 30 bucks and it was 30 bucks wasted.

My experience with Allstate has been good. My game was cutting off randomly and I couldn't figure out what was going on. So, I had to put in a claim to have my PlayStation 5 fixed. I went online through my Walmart app, and it guided me on how to put the claim in. I had to upload a picture of my receipt to the website. It was easy and didn't take that long because I could upload it by just using my phone. Once I put the claim in, it was approved and Allstate sent me an email with the label. I had to provide my own box with the tape and all the packaging materials. So, they just told me what I needed to do. I needed to go about printing the label and where I could take it. Once they received it, the rep went in there and looked to make sure that everything was good. And they cleaned the inside. Allstate is a great company to have a warranty with for your electronics and they got good insurance as well.

This was the easiest process & I was fully satisfied with the results. I was able to replace my TV simply & quickly. The customer service team was also fantastic to deal with. They were quick to respond, easy to understand & answered my questions thoroughly. I have recommended to all my friends that they buy their TVs with this warranty in the future....Don't buy one without it!!

Anything high value item, I buy Allstate Protection Plans. Filing a claim and getting it, easy. I had a claim on my laptop screen. I bought the laptop for $650. I put the claim, and they asked me to take to the licensed laptop repair shop. I went there and they gave me a quote of $614. I told them that I bought the laptop for 650. But right now, if I bought the same version laptop, I could get it for 550. But they are ready to pay the repair cost rather than just provide me with a new laptop. They did not allow me to purchase a new laptop. It didn't make sense when they ask me to get it repaired rather than just pay for the new item. Other than that, I would recommend them.

Allstate is a good warranty. I've used it before, and it has been great. I went on to my account and went on to the PS5 because I had multiple things under Allstate. But I went underneath there, went under the PS5 and said, "I need to file a claim." Very easy form to fill out. If I had any questions, I just called. I gave somebody a call and explained what was going on. And they would be, "Yeah. All right. We'll send you out a shipping label and put it in a box and send it out." It was super easy. They updated me with all the tracking that the package was received at the drop-off location, and it was in transit, it was being worked on, or it was received.

Our KitchenAid fridge was above 40 degrees again. You had me unplug fridge and let the ice buildup melt. We did and turned it back on and ice quickly formed again. Your agent said it was a sealed system problem and contact KitchenAid on 5/20/24. I said I didn't think that was the problem because you had told me that was the problem in the 2 previous times this has happened. I was told to get Quinco to come out on 5/24/24 to diagnose the problem. Quinco charged $134 dollars which you quickly reimbursed. They found that it wasn't a sealed system problem but the drain in the bottom was clogged with foam from the manufacturing of the fridge and it was not repairable.

My Robot vacuum was shipped in for warranty repair. In the return shipping to me it was damaged by FEDEX. I attempted to file a Damaged package claim and was told the shipper is required to file the claim. Allstate had me ship the now water damaged item back to them then canceled my warranty claiming the item was no longer covered because of the water damage. I attempted to explain that they needed to start a claim with FedEx for the damaged package. They have refused to start the claim. FedEx is insisting that a claim be started by Allstate since they are the shipper of the package. I have been getting the run around from these two companies for over a month and am still out my $200 vacuum. There is absolutely no reason for all of this. I have photos of the package and have documented everything for the case. FedEx agrees it's a damaged package but needs Allstate to start the claim.

I pay the protection plan. My phone was replaced with one that did not equal my old one. I called and talked to three different people and did not get any satisfaction. My old phone could charge wirelessly, but not the replacement. They wanted me to buy another phone that would charge wirelessly. Which meant another $75 on top of what I already have invested in a phone I'm not happy with.

I was very happy with how my claim was handled. Very good customer service. My ice maker had to be replaced because it could not be repaired and I had no problem with the warranty department replacing it. They even replaced it the next day. I would not only recommend them I took out a new warranty on my new machine.

My first time having to make a claim anywhere but All State were polite and very helpful. I'll recommend them to all my family and friends.100% satisfied. I can't wait for my new TV to arrive. Family night is back. Thank you Allstate for being helpful and polite.,

I notified the repair department and explained that the tablet had a mind of its own, tried 3 times to use factory reset but that didn't help, I then mailed the tablet to the repair people, they fixed the tablet in a very fast all within a week and had it back to me. I was impressed and recommend the All-State Protection Plan to anyone.

It was super easy to get our refrigerator fixed. Repairman came out quickly and knew exactly how to fix it. We had another repairman out from Samsung and he said he fixed it, but actually he didn’t. It was so nice to get it fixed correctly and quickly. The reimbursement check arrived a couple days later. A+ for dealing with this company and their employees.

I thought I was told to get the work done first, then filed the claim. After getting my refrigerator fixed, I was told that it had to be approved and Allstate would find a repair person. I complained, and the claim was accepted. A simple explanation of the claims process would be helpful, not a 1,000-word explainer in small type. I was very pleased that Allstate responded to my protest.

Repairman was late and didn't arrive on time for starters. He said my refrigerator didn't need the icemaker part and took it. He said ice was there and fan was working properly and so the water started to work but ice would work in 3hrs. At 830pm ice still wasn't working and was still making the same noise it made before it stopped working. Now this morning the code is on again IF E and we still have a non working ice and water dispenser on my fridge. So frustrating that I have to continue to be without. All I drink is water due to my health condition.

I had a solar generator go bad that was covered through Allstate Protection Plan. I received a refund check in less than a week later. I would definitely buy another plan for my expensive items. They were very prompt and reliable. It only took a couple of days to determine my unit was eligible for refund.

I had a reconditioned computer that I got off of eBay which came with a free Allstate coverage for a year. When it had an issue, I reached out to the guy that sold it to me because it had been six months. He told me to talk to Allstate and see what they would say. I called Allstate and they said I had to go back to eBay and get some number. So that took a while because it was a hard thing to get into. I called eBay and they gave me some number. They told me to give that to Allstate, so when I went back, I gave that to Allstate.

We paid for a Square trade plan for our Samsung 75-inch TV, 18 months after we bought the TV it failed and since our plan was for four years, we called Allstate Square Trade and expected to receive another Samsung 75-inch TV. What they sent us was not what we paid for when we bought the agreement, what they sent without us having a choice was an LG 75-inch TV and we Hate it. So when you purchase your Square Trade agreement for a certain brand, don’t be fooled into thinking that that is the same brand you will receive if you ever have to file a claim.

Allstate reviewed my complaint and upgraded the replacement. Still not the same product but I appreciate they reconsidered their decision. In consequence I update my original rating.

I used the Remus gaming headset for work and it went out on me. People were hearing me, but it was static. So, I filed a claim a couple of months ago. I'm not tech-savvy and I didn't know that I had to follow up on an email. The second time around, they said it would take two to three business days. It'd been seven days at some point and I asked Allstate what was going on. One day, the rep would say, "Well, there was a tracking number. It just never got sent to you. It would be sent to you within 24 hours." But within 24 hours, I got an email that it would be an additional two to three business days. So I got upset.

We were traveling and my daughter had her laptop in her backpack as well as her water bottle. And because of the air pressure on the airplane, the water bottle opened a little bit and it leaked on her laptop. My daughter was panicked so I told her we bought insurance through Costco and to try not to panic. While we were at the airport between connections, I called Allstate and started the claims process. By the time we got home, I had an email with instructions on what to do. At this point, my daughter was back at the college and I forwarded her the shipping ticket. She had to just package the laptop up, take it to FedEx and turn it in. A couple of weeks later, we got the laptop back and it's working. People should buy this warranty. I hesitate to get into some of these things because it doesn't work out. But it's been smooth. Part of the reason I trusted Allstate was because of Costco who tends to vet carefully the people they work with. I've been pleased.

The screen wasn't working on the 70-inch Roku TV and I called the number on the Allstate warranty. I spoke with somebody and they sent me an email to send videos of the TV. I was not satisfied because the TV they gave me is doing the same thing. It turns on sometimes. But when I press the on button, it'll stay on a blueish screen. Nothing happens and then, the red light blinks again. I've been trying to get ahold of Allstate and nobody's responding.

OS problem, had Windows11 on it (came with W11). Your tech monkeys "fixed" it by loading W10. Then they did a lousy job repackaging it (I sent it in the original box, with its custom packing, which they chopped up and stuffed back into the box). Your shipping company then must have tossed it around like a basketball (google that to see how lousy these UPS/FEDEX drivers can be.) It was returned to me with a broken front to the case, which cannot be replaced (not available) so I'll always be reminded of Allstate's lousy service every time I look at it. Why don't you offer the option of local service upfront, to avoid the shipping and permanent damage that ensues from shippers who don't care about the quality of their service? Why? Why?? Why???

My screen on the iPhone 11 hasn't been working the greatest and Allstate told me that it was still under warranty with Apple and to go to Apple first. But it’s too old and it was refurbished. So, it was not under warranty at all. So, I don't know why Allstate tried to tell me to go to Apple first. I told them Apple just kicked me back to them and they were unwilling to do anything up front. I would have to just pay out of pocket to fix it and then get reimbursed with Walmart gift cards. I didn't think that was what I paid for. But I got it priced and I can't do it right this second. So, I haven't done it yet.

I bought a Roomba with a protection plan. I filed a claim and sent it for repair. It came back with a new issue of "charging error 1." I sent it back for "repair" again and it was returned with the same error. I called for a follow up and the claim was denied stating this type or repair isn't covered under warranty and they can done all they can do. This issue was caused by the previous repair, so why isn't it covered?

We only had the TV for a month and there was no sound. I sent in a claim to Allstate and I had to call Vizio to let them know that. Why should I have to do it when that's Allstate's job? I pay them to do that. They wanted me to do everything, like call them, let them know what was going on, and then give a call back to them, taking down their name and phone number. When I connected with somebody else, they didn't put it down in the system that that box was already opened when we purchased the box. So they let it go. But they were really arguing with me. At the end of the day, they did what they had to do. But the problem was the attitude that we got.

The claims process with Allstate is very well. Whatever item that was broken, I returned it and it got back, without paying an additional fee. I requested for something recently in regards to the Nintendo Switch but I didn't get any answer about it. But I have gotten one of my claims back to me. For the washing machine, I requested a refund for the missing piece. I requested to get a replacement but Allstate gave me a credit reward instead. I was hoping I would probably get the item back but I couldn't do that. The customer service is always good. One of my major issues is engaging in a conversation with somebody over the phone and not interpreting what I'm trying to tell them. But I never had that type of issue with them.

We have Allstate for several computers and a telephone. We had a claim on one of the computers when one of the kids unfortunately had a coughing spell and spilled their drink. They gave us a credit to get it replaced but on the replacement that we received, one of the keyboards wasn't working any longer after only having it for a couple of months. The keys were getting stuck. We just filed that one and that's being replaced. I filed the claims online and the website was pretty decent. The only feedback I gave them on that was that they should make it a little more friendlier for the elderly population, because you do have to navigate through the page to find the button to start the claim. Other than that, I love to have the extended warranty on any of the products that I purchased because you never know what happens.

I submitted a claim for a cellphone and everything was easy. The site was simple to use. The cellphone arrived the other day.

I got a protection plan on my fan and then something happened to my fan. They were supposed to send me another one. I got my replacement fan and the claim process was good.

I was very satisfied with Allstate. The existing system for sending an item to them is perfect. I found the cardboard box and without it, I must pay for UPS. The laptop had software issues and they fixed it. The time it took was exactly according to their promise. However, I would like to recover everything that was on the laptop because now it's like a new device.

My standard Blu-ray player was covered by an Allstate protection plan and I made a claim when it would not open up for me to insert discs to play. I found the receipt and on the receipt was the website. I put in the insurance number on it and the process was pretty simple. They sent me a virtual debit card and I was very satisfied. If I get another Blu-ray player, I'll get the insurance again on it so I don't have to worry about it messing up.

I bought a plan for a PS5 controller through Walmart. When some of the buttons on the controller weren't working properly, we were able to send it in and they were able to fix it then send it back to us. I first started the claim online, then I had to call them and I gave them all of my information as well as what was wrong with the product. I did it twice and Allstate sent me a shipping label, then I was able to ship the controller out. Shipping it and getting it back took a week and a half, and that was pretty good. Since the service, my husband hasn't had any issues.

The locking mechanism on my patio umbrella quit working. When it was extended out, it would periodically drop down. I got the umbrella through Amazon so I contacted them. I got an email saying Allstate would be in contact with me the next day but I never got that. It took Allstate a while to get back to me and I had to pursue it further. I went back through Amazon and told them that I had not been contacted. Right after that, I got a call from a representative for Allstate. I sent pictures of what was happening. They looked at the pictures and there was no problem when they saw what I was talking about. Everything was handled. Allstate has been fine. I have the same coverage on my Greenworks battery-operated lawn mower. It pays to have a backup as things aren't made like they used to be.

I don't have a good experience with Allstate. They're ripping people off. I bought a power wash machine for almost $400. When I bought the protection plan for it, I thought when I'd have a problem, they'd give me another unit or let me buy another one. I took the product to Walmart but they told me it was not them and to go with the third party. I asked, "Who's the third party? I bought it here." They said, "Go talk to Allstate, and they will either give you the money for it or send you another product."

Broken dishwasher. Call center representatives were very patient, empathetic, and helpful. They guided me through some troubleshooting that I could do myself and then sent out a repair tech. I had some difficulties with the technician who was sent out, but that was not All-state’s fault. Ultimately I’m very happy with the resolution. It was handled well and expeditiously.

I purchased a $800 phone for my son. The phone stopped working. He tried to file a claim with Square trade. They wouldn’t let him because I had purchased the phone and the plan. I purchased the plan to cover accidental damage. Now they are saying the plan doesn’t cover accidents. So I am stuck with a $900 phone that doesn’t work. You are NOT in good hands with Allstate, not at all! Don’t trust Squaretrade!!!!

18 months ago I purchased a charger/uv sanitizer for my electric toothbrush. I also purchased the 2 year Allstate protection plan. The unit quit working. I filed a claim and got a full refund for the value of the charger unit. It couldn't have been any easier. Whenever possible I will always purchase the Allstate protection plan, it is well worth the money.

I really appreciated the great follow through I received during my claim process. My questions were answered precisely and quickly as to the resolution provided for my claim. Throughout my warranty membership the Allstate SQ Trade Team have always provided me with very good service. Thank you for your care.

Getting quick results for my claim was very much appreciated. I never needed to do a claim before, so I wasn't sure what to expect. Perfectly smooth process to get my refund gift card. I bought another ice machine, but a different brand and of course bought the protection plan. Worth every penny! Thank you.

I was extremely impressed with the entire process. It was very easy to file a claim and have my iPad repaired. Allstate communicated with me from the moment I filed my claim. I felt I was completely in the loop as to the time period it would take to get my iPad back. The repair time was fast. I would definitely recommend getting an Allstate Protection Plan.

I had bought a Samsung Galaxy watch along with a protection plan through Allstate. A few months after the purchase my watch shorted out and shut down. Samsung was unwilling to fix it and only offered to sell me a new watch. Allstate was happy to actually help, I wasn't able to get the watch repaired but I did receive a check to reimburse me for the money. Thank you allstate, I will be getting more protection plans through you in the future.

I had a protection plan through them & they SUCK. I needed to get my item fixed or replaced & they didn't. They told me they will refund the amount I paid for the plan. Will NEVER get a plan through them again. It Is USELESS.

Was really good and fast in making a decision on my TV. I told them I had already bought a different TV and when I went to register it, I realized the broken one was still under warranty. They said they would send a replacement, I said seeing I already replaced it I would rather get refund. They said they couldn't do that. Now I'm receiving a TV I don't need anymore.

My laptop needed the hinge fixed/screw replaced. The tech fixed it; he also decided to update the operating system. Not sure why and I lost my documents. Also had to revert back to out of box and re-register the system. Plus reinstalling Microsoft 365 was a pain. Your customer service was helpful and courteous, but the process was not necessary only for a broken hinge.

Stop working, could not get power to turn on no matter what I tried. The power button was the only issue I had. AllState came Thru. I still have not used gift card for another microwave, air fryer and toaster oven all in one...plan to soon. Thank Walmart and AllState for coming thru.

The experience of when I called was good but I don’t like what happened with what the insurance is doing now, I’ve had to use the insurance a couple of times and both times I filed a claim online and was able to take it back to Walmart and exchange it for something else, now Allstate is giving me 3 choices. None of which I wanted but was closer to what I had, I understand that Allstate can’t give the full value of what it was but they can give a store credit so I (customer) can get something that they want, even if they have to pay more, I don’t know if I’ll purchase the protection plan again and it takes too long. Allstate hasn’t even put in my order and it’s been 1 week, when I filed a claim before I had my new machine in a couple days.

My iPhone 11Pro wouldn’t power on after dropping it in the shower. I went to the Apple Store to get it checked out. They looked at the phone and said “it can’t be replaced because of water damaged by looking at the front camera." I forgot to get paperwork for this at the time. I contacted Allstate to file a claim. They immediately asked for this paperwork and suggested a local shop closest to my zip code. After getting official diagnosis paperwork for the water damage a replacement iPhone was shipped in two days and gave them a the damaged one. The only complaint I have during this process is the step by step procedures to get it done. It took about three days or a few phone calls to get things clarified. Once things are such as account numbers and initial coverage dates things went smooth but did require some patience.

Very pleased with outcome. Applied a special cleaner, went over the areas 2 or 3 times. Showed us the dirt that was lifting off. The before and after pictures showed the difference. Looks cleaner and brighter. Couldn't have ask for a professional, friendlier person who did the work. Will definitely use them again.

Super simple and fast. Excellent service and customer service. The only issue I had was with FedEx, not the service. Wish everyone would stop using FedEx. My laptop was repaired and on its way back in less than a week. The new screen works great and written instructions on first use were very helpful.

Once I had registered and located my receipts, the online claim process was simple and quick. The employees at Sam's Club assisted me through the process. Once I had what I needed, the online process was easy to follow. I am grateful we purchased the Allstate insurance replacement! Will definitely recommend to family and friends.

Everything thing was simple, but I should have been refunded for the full amount I paid versus having to purchases another and submit receipt to get the remaining amount. Overall process was simple to file but annoyance to get what I paid.

My defective TV was promptly replaced under warranty. I received my new unit within one week via FedEx. To prevent fraud, the warranty team understandably requires documentation, pictures, and even video of the problem. But it was worth it since I did receive a new replacement unit. And from what I can tell, it was not an off-shore call center.

Allstate Helped fix/replace my 50 inch TV Fast. I made a call, explained the picture issue, emailed photos of my 2 year old TV. Then the rep determined it would be replaced. Allstate mailed a brand new replacement TV directly to my doorstep. I really appreciated having the Allstate TV insurance. It was worth every penny and actually saved me money and I didn’t have to buy another tv. Thank you Allstate.

I had trouble at first because of my email on record had got hacked and I called them to try and get my email changed to my new email address. It took several phone calls to get that resolved. But when I did I was calling to make the claim over the phone because it had been approximately two weeks since my TV had died on me. I got transferred to the technical department and lo and behold he got it fixed. That when I filed my claim as well. He told me that I would get an email with the TV they had found for me. I called today to tell them I hadn’t received the email yet. Well Oscar checked into it and found where it had been sent to me on May 7, he forwarded it to me again. I accepted the TV they had found for me. It’s the same TV that had died on me. So I am happy with the way my claim got handled. They did an amazing job.

My claim took longer than expected. I did the initial claim online, and received a claim number. The website said to take the phone to a specific local repair center. I took it there with my claim number, but the rotator center said they couldn't see my claim in their database. I used the Allstate "chat" feature and was on it for an hour before I was told that they couldn't accept the attached docs in the chat. So, I uploaded the correct documents online to verify my phone purchase, but the first representative said they didn't have the price I paid, or the date of purchase.

Samsung Washer WA52AQ5500AV. Purchased at Nebraska Furniture Mart. I purchased this plan in case anything happened that would need to be addressed. I started the claim, it was a waste of time from the start. My washer is making noise as it spins. Started 4 days ago. I've had the washer 2 years 4 months. No damage. Not loud, just whining. Explained it to the CSA multiple times. Was told to take a video of the problem. And we could troubleshoot the issue. I ask WHY am I doing the work, when I purchased this plan from Allstate/Square Trade for a authorized repairmen to come and determine what the issue is. Again, need to take the video for them to identify the issue. The CSA is not state side, nor was the chat agent I tried to talk to. Which could have contributed to the issue of communication. I feel like I wasted my money for this protection plan. Will never purchase anything backed by Square Trade again.

Horrific company - if you have an alternate choice - choose that! Have spoken to a total of 7 different people after 4 hours of online chat because you can't get a phone number to talk to anyone until after you jump through stupid insignificant hoops. ALL of them had different information - not one person - had same info including supervisors. Everything is to be done on your own including the diagnosing! I paid to have an easy experience in a frustrating event of an appliance not working instead the easiest thing so far is the washing machine is broke. The representatives are useless and incompetent. I may be stuck with them but I will sooner go without an appliance than ever deal with these imbeciles.

Purchased a warranty on our LG tv when we purchased it from Sam's Club less than 2 years ago. The picture won't come on. I called SquareTrade to start the claim. I submitted my pictures and videos. They sent the parts to my house two days later. They sent me a link to schedule a repair appointment and it did nothing. I called SquareTrade back and they manually made the repair appointment for Friday from 1pm-5pm. I received an email about my appointment confirmation.

I bought an Xbox controller, and things aren't made like they used to be so I bought a warranty for it from Allstate. The controller stopped working. I'm in the process of getting it shipped back now. The claim process is not difficult. Overall, Allstate is good to have.

I went online, clicked the item I got which was a bicycle for the kids and told them the chain was making issues. Allstate told me that they were going to give me back a check. My daughter got a new one.

If I could give them negative stars I would. I Have a claim. I’ve been discriminated against. I am disabled and have a hard time speaking at times. My husband is deployed and has been worrying about us nonstop since Saturday the 4th. Our refrigerator went out still in 5-year warranty. They want me to place a call to have someone out to fix it. Mind you they were supposed to try and call me first to schedule. They had 48 hours and nothing!! We’ve lost hundreds in food. Cannot afford to replace so we had to resort to the base pantry!! And I’ve never been so humiliated in my life.

I spent $75 on a cellphone bluetooth that within 3 months, broke. I bought a warranty. Filed the claim and they said we will follow up in a few days. 1st ridiculous email offered me 3 MOTORCYCLE HELMETS with built in bluetooths. I emailed back saying this would be ILLEGAL for me to drive my car with this motorcycle helmet with the built in bluetooth because I would not be able to hear traffic, it would block my vision, etc, etc... And I also sent them 3 comparable bluetooths from Amazon (their source) starting at $50 (same as their options) $74 (same as my cost) and $94 best quality. I also opted for my money back, seeing it is a warranty.

Allstate personnel always treated me professionally and courteously, handling the matter effectively and finding a quick path to resolve the hiccups encountered along the way, I would highly recommend this coverage to anyone, I didn't think I would end up using it but I'm glad I purchased it. They were quick to offer a solution without hesitation, despite being close to the end of the warranty.

I am very please with this service, I purchase plans on everything I buy that offers it. Sadly I would say I have had file for about 50% of my purchases but thankfully your service makes it easy and is very accommodating to helping me as much as possible, so thank you

The mechanical process of filing the claim with Allstate for the headphones was easy but getting indemnified was difficult. I submitted the information and they acknowledged it. They offered three alternative products that were nothing like what my original headphone was like. One thing wasn't even bluetooth and it required one to plug it into a computer. The other was a giant gaming headset. They were not at all like kind or quality and they were all on Amazon.

I got a Walmart protection plan covered by Allstate and when I got bad breaks on my new electric bike, they told me to go to Pexmor. But Pexmor said they were not going to cover it and they told me to call Allstate. I explained to Allstate that the Pexmor bicycle coverage is over in one year and that they don't cover the bicycles that we buy directly from Walmart. They got to be bought directly from Pexmor. Since Pexmor sold the bikes to Walmart, then Walmart is responsible.

Worst experience ever. They told don’t you tell their insurance is a one time use so don’t waste your money. Tried to have my couch repaired during my active period and though I had active insurance/2023-2028, representative told me I was denied because I was filing a claim a second time within in the 5 yr period. I’m sorry but a one time use is not insurance. A tear in my couch from an accident was reported as “negligence and abuse”. Awful word choice to a customer that tries to take care of their furniture and extremely insulting regardless of the situation. Don’t buy their insurance!

The replacement phone that was sent is a piece of crap. It is cheaper than the phone I had. Now I have to go buy a new phone. I will not go this again. This situation is frustrating. I need a phone for medical and personal reasons. That phone that was sent drops my calls and when I am on a app it kicks me out.

My tower shut down and wouldn't start back up. I don't even remember the magic the young lady had me do but whatever it was it worked. It was probably a simple reboot. I appreciate the knowledge and professionalism of the individual that helped me. If I ever have to call Allstate again for any reason, I hope I get the same person to help me. I think Allstate Protection Plan is well worth the money. I'm happy.

AMAZING! AMAZING! The process in dealing with the representatives who took care of me was seamless. They were knowledgeable and professional, and took a personal interest in resolving my concern in a timely manner. I honestly have never had such a positive experience in getting an item repaired. With other companies, there always seems to be a hassle or excuses in the fine print that I didn't read.

I was not really expecting a full refund for my damaged pool but Allstate went beyond my expectation to refund it. And the process was less than 30 minutes. Call, discussion, agreement and refund took only less than an hour and the agent on the other side was very understanding and supportive.

I couldn’t get any satisfaction with this. I probably wouldn’t buy the warranty again. For one I bought a two year warranty, but it doesn’t kick in until after the first year. And then I had a really hard time getting a hold of the manufacturer because it was a buyer's company that sold the product through Walmart.com. It was very convoluted.

I called the Allstate claim team to follow up on the deductible that I was told for a recent claim. When I filed the claim, it was shown that the deductible would be $89, though when I submitted receipts for the claim I was then told that it would be $199. My policy does call for a $199 deductible, which is why I was initially confused about the $89 deductible listed, though it says deductibles may vary from claim to claim so I didn’t think much of it. Each of the 2 representatives and 1 supervisor were confused about what I was explaining and though I don’t think there was an explicit answer given, I was able to get the difference issued since no one seemed to be able to say why I was told different amounts in the first place. The claims process was very smooth up until this discrepancy, so I’m hoping that if I do have to file future claims, I’m able to navigate them more smoothly than I was this one.

I purchased a protection plan from Allstate for a refrigerator just to have coverage on it in case it breaks down. It's a good price. So far, it's working out well. I filed a claim. They called me back. They told me to schedule a service for it and they would reimburse me for the cost of the repairs.

I bought a power chair and don't trust electronic power stuff so I bought an Allstate coverage for that. When I did a claim, I called the store and they gave me the number to the insurance part. I called them and the guy had me send him a couple of pictures of the chair. They sent me a check in about a week for what the prorated amount was which was $300. I've had the chair a little over a year. I appreciate Allstate doing what they said they was gonna do, covering it and being nice about it.

I have Allstate on four items and the most recent was for an Apple Watch. I got an immediate communication when I bought it. All the details are good. The process is quick and the website is easy to navigate. However, when I bought it at the store, I got it for a higher price when compared to buying it online.

I purchased a Keurig coffee maker from Walmart and got the extended warranty through Allstate. The Keurig failed within the warranty period and I filed a claim, which was accepted, however, I get an email from Allstate giving me 3 options for a replacement. 1 is a Nescafe machine, 1 is a machine made by Famiworths, which I've never heard of but appears to be a Chinese Keurig knock-off, and the last is a travel bag for a Keurig, not even something that, you know, actually makes coffee!! Unbelievably disappointed. The model I have is still readily available... adios Walmart and Allstate. Thanks for nothing.

Purchased a Gazebo with the protection plan and when it was time to make a claim the claim was denied due to weather. Keep in mind that this is an outdoor furniture. Why sell a protection plan for an outdoor furniture when they know that it will get damaged due to weather. This is a easy way they can make money because they already know that the claim will be denied. This is a scam.

Was disappointed to find my dishwasher was not working after 3 years. Bought the extended warranty and after about 10 min on phone with representative found they were going to give me a full refund in a gift card. Minus the sales tax and extended warranty. Received in less than a week.

Your staff was GREAT, very nice and helpful. The replacement came very quickly which was great but VERY disappointed in the replacement…as you can see from the photos I attached it is only 1/2 the size of the original one I purchased. I paid about 200.00 for the original bouncy house and the replacement definitely up to that value.

Very easy and fast. Just emailed all information, they sent me a list of tvs to choose from and received two days later. Couldn’t have been easier. Didn’t have to talk to anyone. All was handled over email. From the time that I started the claim to when there was resolution was probably two days then I received the tvs about two days after that.

I went to Office Depot where I purchased printer. The person there told me how to file a claim. This claim experience was good from start to finish. Everyone I talked to very nice and helpful. I received payment on claim almost immediately. I could not be happier about service. If available and I need this in the future I will use AllState.

I wanted a paper check for my refund. I was sent a eGift card to Big Lots. I spoke to supervisor who said can't cancel eGift card. I explained I don't shop at big lots anymore, never did, just went one time and bought the fireplace. I have it now can't use it

We was moving, didn't realize that someone or the kids broke the tv, didn't look at it because we had so many thing to move and when I did the tv didn't come on and then it looked like broken lines. They need a better policy. Things happen. I will not purchase another, no matter how many tvs I buy

27" Samsung HD Smart tv nice TV. Love it! Perfect size for my RV! Good brand, lightweight, too! Good picture quality as well! I will definitely order another Samsung brand electronic item in the near future! Like I mentioned, the flat screen TVs are AWSOME!

I filed a claim with Allstate because my TV stopped working. The claims process was a little confusing. After a lot of questions, they transferred me to somebody else. I had to speak with the manufacturer of the TV. But overall, it was easy and it ended up working out fine. I'm very satisfied.

They provide a good service. Their website is also easy to use. When I filed a claim, they were really helpful and they replied to me the next day.

I did a claim for a bag with Allstate. The wheel was shredded, screws were coming out of the handle and the zippers were messing up. It was fairly easy to do it the second time. I tried to go through the first time, but they said it was under a warranty and I would have to send it back to the manufacturer. It was gonna cost me $100 to send an $85 bag back and I wasn't gonna do that. The second time, I sent an email and explained what the situation was. I got an email back telling me what they were looking at doing and if it was acceptable, and I agreed to one.

The process was great. It was simple, convenient, and quick. When we had an Apple watch fall off and break, we just went online and Allstate sent us a label to put it in a package and mail it in to them, then they mailed it back quite quickly. We got emails along the way saying that they'd received it, that it was fixable, and that they would send it back.

Said I would have a replacement within 2 days once approved... on day 10 and still waiting. Had a window air conditioner and trying to give me one of those water evaporative things that don't actually cool. Hope they get me a window ac soon as it is getting hot here.

Buyer’s beware!!! SquareTrade extended warranty service is a scam! They do not provide the service as advertised. It’s being run by a Middle Eastern group giving the American consumer the runaround. Don’t waste your money.

Great response time, resolution and would certainly recommend to others. Can't go wrong with the minimal cost per year. Would certainly recommend! Used this back when it was Square Trade and service has never changed, they are on the ball!

I should of looked first to see how much I paid for it, you give me $245.03 dollars. I looked up how much I paid for it, it was $275.00 plus tax so I got cheated. And they cost $315.00 plus tax. I jumped the gun on what I wanted. My fault.

It was bought for use by my son. He said it started drifting. I file a claim. Next day it was approved and they provided all I needed for the return. They had it returned less than 2 weeks. Love the service. Fast and easy. The best move I ever made.

When I bought the extended warranty it was simple and said damage to item. One side is chair is peeling but not the rest of chair. Don’t cover peeling they said and was speaking with someone who didn’t speak English well. Was also very rude. I bought a 5 year warranty just in case something like I described happened. Never again.

Purchased a ride on truck for grandchildren for Christmas in November 2023, gave as a Christmas present. Kids do not live close, so since December, they have only ridden about 4-5 times. Started having issues with the truck not running. We had purchased the 3 year protection plan. I started working with Allstate/Squaretrade about 2 weeks ago, and we still do not have a resolution. First, it is nearly impossible to get someone on chat, then when I finally called, I was given an option to find a local repair person. I explained that I live in a very rural area, and this would probably not be a good solution, but was told that was where I needed to start. So, I did, and as I thought, the closest repair shop is 4 hours away.

Multiple movies and tv shows are too dark to view action on a nighttime scene or shadows. I reset my Samsung tv as per your instructions and the problem is not as bad now but still not what I consider a great picture. No more Samsung, that is all. That is all

The company contacted me and offered a resolution that I am ok with.

So we went through the process of claim for our 50" Philips TV, was told they would send us a list of options. When we got the email, there was ONE option. An ON bottom of the barrel tv, that I researched, that was not close to the same and was well over 100 dollars cheaper. What is with the games, why not replace it with the same Make and model, I mean that's what we paid the warranty for right? To get the same item if God forbid it fails? In all, I do not recommend getting this insurance or any tv with this insurance, unless you want to be screwed if your TV fails. STAY AWAY.

Allstate is the worst company for insurance for any products. You pay for insurance cover and then when the time come for replacement or reimbursement they give you the run around. I had a 15x15 outdoor water slide and they wanted me to take it to a nearest shop and get it repair. This slide weigh at least 60lbs, and then customer service stated I can have someone to come out to repair the slide and they will refund me within 2 business days. I informed representative what’s the minimum amount because for someone to come out it will cost at least 150.00 just to look at the slide. I’m getting an attorney because I had a contract that I paid when making my purchase. I had water slide for three years and I have 5 year protection plan.

I bought a pair of glasses at Sam’s Club almost a year ago. The arms on the lenses broke or the latches broke. I went online and filed a claim with Allstate. It was so easy. All I had to do was answer a few questions on their online form. Allstate makes it easy because you can file a claim 24/7. Any day of the week and any time of the day. I received a refund check less than two weeks later.

Over the years I have made purchases be it televisions, tablets, ear pods, microwaves etc., I've always insured my items with Allstate Protection/Square Trade and when items have broken down or damages occur I have never been disappointed when I had to file a claim. The questions are minimal. Honesty is a must and replacement, repairs or refunds are quickly processed, I am a very satisfied customer and I will continue to make purchases and always pay the extra to have my items insured!!

This service is amazing. I was expecting it to be a pain but it was so easy to file a claim. I was able to pick from several options I picked to have my claim paid out by check. I received the check a few days later no issues at all. Thank you.

The claim was handled very quickly. The repair was done within a short time span. I am pleased with everyone I dealt with to get the repair done. They were all courteous, knowledgeable and helpful. Thank you very much. I would not hesitate to use an Allstate protection plan again or to recommend it to my friends. Good job Allstate.

The Scooter broke down not even a year of using it. I filled a claim to get it repaired but I need help because I have an Issue with the page that y'all sent me, so. I wrote a email like a week ago and I'm still waiting for that help. Not only that but the service had been very inconvenient and not easy by any mean. I'm not mad at the poor service, just disappointed. I'm not gonna keep going, y'all wasted my time enough, and yes. I need that money back.

I was very pleased with the entire claim process. Filing a claim on-line was simple and quick. Getting through to speak with a claim representative was also quick and easy with very little wait. A repair technician was scheduled quickly and determined that the screen was defective. Within a couple of days, it was determined that my original purchase price would be refunded instead of trying to repair. Email communications throughout the entire process was very good. Overall, very impressed and pleased with the process.

Don't buy any Allstate Protection Pan, it's a scam! I bought the protection plan for the e-bike I purchased from Walmart online, and ALLSTATE keeps giving me hard time giving me all non-solution ways to ask me to find my own repair stores and once none of the repair stores I tried to find myself cannot repair, they ask all the stores to write a prove letter why they cannot repair! They didn't even sell me the item why they need to prove to them they cannot repair? Plus, they do provide contact numbers and technicians' names. ALLSTATE can call to verify but ALLSTATE cannot take this phone call method, they have to have written offical letters with company letter heads!

My NEEDONE icemaker kept stating that the ice was full when there was no ice in it. The model that I had purchased was no longer being sold. I filed the claim and they were able to find me a comparable replacement with the same functions in a timely manner from the time that the claim was filed.

This has been absolute torture trying to get our office printer fixed. We have a policy that is active and we filed a claim. Because our office name changed, you would think we are trying to scam this company every which way. I have submitted the information over and over and days go by. The original claim was submitted 12/6/23. When I finally get the confirmation that they have our policy, We need to submit all the purchasing information, which was all submitted when we took out the policy, pictures with hand written notes stating date and time (the timestamped date and time on the pictures were not compliant). The people you speak to follow a script and cannot make decisions or speak to anyone real time to get questions answered. I'm curious for the next step, if we get there on how we go about getting a repair. I would steer clear and find another warranty company.

So far it's been very unpleasant to deal with square trade. Before sending a technician to the house they want you to actually put in some work on the appliance so they can know what parts to order. After failing to guess what the problem they sent a technician to check what was wrong, parts were ordered only to receive the wrong ones. When you call they want to go over everything only to tell you they apologize for the inconvenience and they will try to resolve the issue. I’ve lost two days of work because of this. Money that this company will not reimburse. And who knows when my refrigerator will get fix.

I had the policy from a different company and then it changed to AllState. I didn't even know it had changed to Allstate when I needed to use it but it was easy enough. I put the claim in through the previous company and they were supposed to send a phone in three days. After a week, I called and Allstate recognized there was an issue. A supervisor came on and she pushed it through again and I appreciate her effort in that. It worked out pretty good.

Filing a claim was surprisingly easy. They just wanted an explanation of what happened and it didn't take too much time. I settled for a gift card and I got it half an hour later.

I purchased protection plans for a desk and a lamp in the store on the day that I purchased the items. They asked me if I wanted to. The lamp stopped working and it was very easy submitting a claim. The reps were very informative and the website was easy to use. I had a different email address, which made it difficult. So, I had to update it. But they were able to send me all the necessary paperwork. Allstate ended up giving me my money back and it was more than the full amount. It was a great experience with Allstate. I will be doing protection on my product from now on because it's very helpful.

I have been shopping with Walmart and Amazon for a while and I always known to put insurance on my stuff because I know things do play out and stop working at a certain time. So, it eases your mind knowing that you will be able to either get it fixed or replaced. I recently filed for my mom's phone that I purchased for her. She ended up dropping the phone and cracking it. I filed the claim. I told Allstate that I was gonna purchase my mom another phone and then I would send them the phone since I already knew that once I sent the phone to them, they would give me my refund back of whatever they say I was eligible to get. So, they sent me a shipping label. Now, I'm in the process of taking the old phone to FedEx and shipping it off back to Allstate.

My experience with Allstate was straightforward. I did a claim for a baby monitor and got a credit instantly, which is super great.

Allstate is good. I got a protection plan for an electric scooter for my child. The scooter stopped working. We put a couple of time charging it also, but it still did not work. Then, we filed the claim. It was easy. They returned the money within 48 hours.

I purchased a protection plan from Allstate for some earbuds. They always go out before the year. I didn't know that I only get to file one claim. They said since I filed a claim, my thing is over. So if the earbuds go out, I'm out of luck. I filed the claim because my earbuds stopped charging. Their website was cool. I tried doing it on the phone but they kept telling me I had to do it on the internet. I just got a new pair of earbuds yesterday. They sent them. At first, they said that they were gonna send me credit because they couldn't find them, but they did. I didn't have to buy some earbuds again, so it's worth it.

I bought a 50-inch Samsung television for my mom at Sam’s Club and submitting the claim went well. I didn’t know who to call because I had all of the information written down on my receipt for Samsung. So I called them. Then, I called Sam’s Club and they told me to call Allstate. Once I did, I didn't expect them to tell me to send an email. So it was a new process, but I could understand it. I didn't wanna do that extra stuff but it was more helpful because when we do the email and then send the actual photo, the repair people know what they need to do when they come out. So the process was very smooth.

I got an Allstate protection plan for a nursery furniture set. I had to submit a claim for teeth marks around the rail. I did it online. I had to submit some photos. They wanted the area that was damaged. Then they wanted the furniture and the position where it was. It was easy to upload the photos. They reimbursed me for the price and then I was able to keep the item. Allstate did well.

My experience with them was incredibly frustrating. Despite setting up an appointment, the technician didn't show up for a week due to a delayed work order. Then, they struggled to find another technician, leaving me to find my own. After waiting for out-of-stock parts, my washer was finally fixed, but it been four weeks and still didn’t get reimbursed. Each time I call, they blame the previous person I spoke with for not processing correctly. It's a hassle, but I suppose that's par for the course with insurance—quick to take your money, slow to pay out claims.

I was very happy with the help. Everyone knew what they were talking about and they told me what I needed to do and how to do and where it need to go so I was very satisfied with everything and I was happy how much helped me. The people on the phone was very courteous.

The washing machine was leaking water from underneath. We went back to our paperwork from when we purchased the washer and the protection plan through Costco and began filing a claim online. The initial claim process was relatively easy. In filing the claim, we started online, and then once we completed the initial details, they told us to call a 1800 number. Once we called that number, they were pretty quick to dispatch a bunch of parts and get a technician scheduled. But unfortunately they sent the wrong parts. So our claim hasn't been fully resolved yet. They have to order new parts and they should arrive today. The technician should be coming out either later today or tomorrow to fix that.

We purchased a TV and we got the extra warranty from Allstate. The price was great. I called them and I filled out a deal in my email and they sent us another TV. But the only problem I had was that I would like to have picked my own brand, which was the Phillips that I got my extra warranty on. I got a Pioneer. But the color was a little bit better on the Philips.

It worked out very well when I had to file a claim. It was easy and the turnaround was less than a week. I would like to see all insurance companies be as efficient.

The backspring broke on the L-shaped sofa and it lost its cushion strength. Also, the cushion layer at the top was broken. Everything was scratched and the top layer was ripping apart. I submitted a claim initially in January but that was closed without the resolution. And later, a part of the sofa broke and since I have a toddler at home, it was very risky. So, I raised the claim again. It was very hard to reach SquareTrade but I ultimately got a hold of someone and they raised the claim over the phone for me. They scheduled a meeting with the furniture company and today, someone from the furniture company came and reviewed the condition of the sofa. They said they would inform Allstate. I think it's SquareTrade now. So, Square Trade will get back to me on what has to be done. Unless they give all the parts, they won't be able to fix it. So, I have to wait for them to take the final call.

We claim a defective home paper shredder and it was all resolved online with clear directions. Resolved with a gift card at Sam's Club so that we can replace with a comparable unit. Thanks for the smooth process. Ps. Your online representative, from Pakistan, worked tirelessly to help me locate my details on the machine and was very thorough.

I wanted to get my cracked cell phone screen fixed. I bought cell phone protection/warranty almost a year ago. The insurance company offered to fix it or give me a payment for it. The process was easy, quick, and satisfying. The website was easy to use. I am extremely happy with the outcome.

The screen on the HP All-in-One stopped working, called and opened a claim, sent it out and a few days later received a Email saying it was being shipped back and is repaired. Still waiting to receive the computer and confirm it is repaired and working. Hope it will arrive in the next 2 days and works like new again. Will see in a few days.

My granddaughter's Beats stopped working on the right side, within 10 minutes of filing my claim it was approved and within three days I received an answer and a gift card towards a new pair because they were beyond repair. My granddaughter was very upset and did not want me to send them away, because God knows she can't live without them. Within a week I ordered the last pink Beats and received them within a week. My headache is gone and you made a little girl very happy. Thank you so much.

Very happy with professionalism I received from reps. Extremely happy and satisfied with the treatment I received during my phone call. Glad that I have my products covered by Allstate. I have placed a few calls to the company and each time I get the same respect and understanding from the reps. I would absolutely recommend them to a family member or a friend.

It took a few days because I needed to contact the company that I bought the tv from to get a copy of the receipt before the claim could move forward. And then I needed to find the numbers but after that it went quickly. I had to do the troubleshooting things, once that was done the claim was approved and four days later the new tv was delivered.

Quick and easy to file a claim on your website. Fast turn around on the repair. Email updates are important to anyone waiting to see if device was received and when it shipped. Daughter was anxiously waited for email updates, which made her happy because she misses her iPad a lot.

The refrigerator stopped dispensing water and making ice. I called and spoke with a service advisor and followed the instructions given. Three separate maneuvers were performed and water flow was not restored. Technician arrived 4/10/24, replaced the electric switch and water flow has been restored. The technician arrived in a timely manner. He was very knowledgeable and fixed the problem quickly and efficiently.

I have a claim for my sofa but the online claim form didn't have what my specific issue was so I just listed what was available. My claim was immediately denied. I need to speak to an actual person to see if my issue is covered. The online form does not allow any details or an alternative problem. My sofa has a defect in the fabric.

After finding my account it took several people to get to the point of repairing my freezer. At first they wanted me to try and do self repair. It was my insistence that I wanted a repair technician. It took awhile for the company to agree. So thank your cooperation at last.

This is unresolved. They offered to replace our TV with a poorer quality and less feature model. Still waiting to hear from them on what they will do about their poor choice. They say they are offering "choices", but only sent the one low quality one. Hoping to hear from them soon.

The whole process was easy, the time between the 1st call and receiving the replacement was about two weeks. The first replacement choices were wrong, so I called back same day and within 2 days received the correct TV choice. This was by far the easiest process for dealing with an insurance company I’ve ever had.

The ice machine went out, stopped working. Called Allstate and they were ready to help in a Hurry. Was not able to get it fixed but they had my check for a new one in my hands in under a week. Awesome service. Would highly recommend Allstate for your peace of mind in taking care of your expensive investments.

The initial call and quick response were awesome! I was told I would be receiving parts in the mail and to NOT open them. I was told I would be receiving an email to schedule a date and time for the repair once the parts were delivered. I received the email with a link to schedule but neither of the links worked. I replied that the email didn’t work and received an apology. The person said someone would be contacting me to schedule the in-house repair. Today, I received another email saying the repair was already scheduled on a day I am working and the timespan is 8A-5P. I work that day from 7A-7P. Well, I guess I found the weak spot, everything was going too smoothly.

Ceiling fan stopped working and I filed a claim and it wasn't a couple days later but I had a check coming in the mail. Already got my new fan. I'm a happy camper. I highly recommend protecting your Investments with an Allstate Protection Plans. I'm sure glad I did. If not I would be sitting here with a non-working ceiling fan however that's not the case.

One and a half years ago, I purchased an extended warranty for a fitness tracker. Unfortunately the tracker quit working after the manufacturer's warranty period so I submitted a claim to Allstate. They were very responsive, approving resolution the same day. They went out of their way to make me whole. I would use them again if given the chance.

I purchased a protection plan from Allstate for my phone. I'm clumsy. I dropped my phone a couple of weeks after getting the insurance. It was really quick to submit a claim, pay for it, and then it took a couple of hours to get the money. I just did the process through their online chat. They emailed me because I submitted the claim and it didn't go through the first time. So, I had to resubmit it. But after that, there was no issue. I'm keeping the insurance because I'll never know when my phone is gonna break again.

I bought the insurance plan at Walmart for my Samsung phone. I called Allstate because I have a cracked screen and I never got the Walmart card from them. They told me they were gonna mail me the card but they never did. But when I sent in the claim, the reps were really thorough and very nice. They were awesome.

We always do extended warranties on our appliances, and we got one from Allstate for a freezer. The freezer broke. It just quit cooling. The claim wasn't hard to file, but the things that we had to do in order to get them to do it was weird. But other than that, it wasn't that bad. Everybody was friendly but they're not very knowledgeable. The freezer was broken and wasn't cooling at all and they wouldn't file or give me a claim number until I unplugged it for 12 hours and then plugged it back in, which made no sense, where I could have had somebody service it a little bit faster. It was a weird step that they made me go through. Broken is broken. Unplugging it and plugging it back in wasn't gonna fix it.

I have a few things under Allstate, and I just had to file a claim for my Oculus that wasn't charging. I took it someplace and they fixed it for free. I didn't have to use the claim as it was. I canceled it. As far as submitting the claim, everything was online. It was a little confusing because one of my claims is an Oculus. When I bought it, it's listed as Oculus, but they sent it to me and it said I can get my bike fixed and it's not a bike. Also, when I bought my Oculus, I forgot to add my warranty on it. So, I went back and bought the warranty hours later and added it on and I was charged $50 because the Oculus was so much. It was up to 399. And then, when they sent me my warranty it was only for 24.99. It was a different amount. They weren't gonna cover the whole Oculus.

I purchased quite a few protection plans through Allstate and I had to use one warranty on a SaluSpa hot tub. I was satisfied with the service that they gave but after the claim was done, I had another vacuum that I needed to file a claim on and even though the claim for the hot tub was complete, it was still saying that I couldn't file a claim because they're still in process. And that's been going on for a while. Other than that, the claim was quick and painless. Allstate paid back the amount that was supposed to be there. It was a good service and I was glad that I bought the warranty. The price is fair and usually, it's a good deal.

I made a phone call because I noticed that our gaming monitor wasn't working. Allstate asked me to verify the information on the plan and the receipt. They looked it up and found it, then they asked me to do a couple of things with the monitor. I plugged it in and wiggled it. They also asked if I got a new cord, and I said, "Yes, all of that," and right away, they offered me a voucher. They asked me what would I like, if I would like it deposited into my account or a Walmart voucher, a prepaid Mastercard or a Visa card. I chose the Walmart voucher because I went and got a new one. They sent the voucher, and within a minute or two, I had it in my email. Everything was done perfectly. The monitor was almost $200, and I only paid like $27 for the warranty. It was cheap.

I had two tablets I put a protection plan with Allstate. Recently, I had my son's tablet sent out for repair. They sent it to the wrong address in Texas and I'm in California. I gave them my address multiple times, and they confirmed it. However, it ended up going to the other spot and they were telling me they didn't how that happened. They were asking me if I was able to go pick it up. When I asked for a refund, they said they had to look into it to see if I qualified for it since the tablet was already issued out even though it was sent to the wrong location. I asked them if I could get the refund electronically but they told me they had to mail a check. They said they sent me an email, but they never did. I called after two weeks and that was when I finally received it. But it was exhausting trying to get my point across. It took them over a month to get me the money back for the tablet.

It's so easy to purchase an Allstate protection plan through Walmart, whether it's in the store or online. I just click it. They will have it. It shows right there and it tells me everything. I've used the protection plan, and it's been easy, except for the part where I have to find the item number. It's a long number, and I don't know it, so I have to go back and either write it down or copy and paste it if the system lets me. Allstate has always fixed my issues.