How ConsumerAffairs uses cookies

This website utilizes technologies such as cookies to enable essential site functionality, as well as for analytics, personalization, and targeted advertising. To learn more, view the following link:

Varsity Tutors Reviews

4,972,959reviews on ConsumerAffairs are verified
  • We require contact information to ensure our reviewers are real.
  • Our moderators read all reviews to verify quality and helpfulness.
  • We use intelligent software that helps us maintain the integrity of reviews.
+1 more
Author picture
Edited by: Jon Bortin

About Varsity Tutors

Varsity Tutors is an online learning platform that connects students and professionals to tutors in various subjects. With Varsity Tutors, you get access to instant tutoring services for education levels from kindergarten through college as well as for exams like those for CPA certification. Visit the company’s website to find out if its services fit your needs.

Visit www.varsitytutors.com
Pros
  • Instant tutoring available
  • Money-back guarantee
  • Free classes and resources
Cons
  • Adult group classes require pay

Varsity Tutors Reviews

Filter by Rating

  • (837)
  • (84)
  • (23)
  • (20)
  • (191)

Popular Mentions

    How do I know I can trust these reviews about Varsity Tutors?
    • 4,972,959 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Recent
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    2 featured reviews
    How do I know I can trust these reviews about Varsity Tutors?
    • 4,972,959 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 4 Reviews 230 - 380
    Verified purchase
    Customer ServiceTechPriceStaff

    Reviewed Nov. 10, 2023

    Strongly strongly do not recommend these services. My nephew was getting "help" with a subject. His letter grade did not improve. In addition, we found that 6 months of services went unused and we were still being charged almost $500 a month. ZERO SERVICES for almost $3,000. So we paid thousands for literally nothing and are stuck in a year contract (regardless of the fact that this isn't working).

    No notices, no access to the portal for the adult. This requires a lot of supervision by the adult, or a lot of self-management from the student. This is not what we were promised. We were promised a dedicated team-member to oversee his work, and we were promised a bump in his letter grade. I don't see who this benefits at this cost. We are stuck in a year membership, can't pause it, can't adjust it, so are literally just paying thousands. There are better tutoring services out there. Wish we went with a different company. We will pay around $6,000 with no advancement in academics. Letter grade stayed the same, no increase in learning, study skills, prep.

    I believe the customer service might be outsourced because we get very boilerplate responses when we have issues. Nothing is responded with certainty or specific answers. Below is the exact verbiage when I brought up the costs. But no notes were added to our account. No matter was taken "cared" of. "Hence, I can confirm that one of our Client Service Representative has taken cared of this matter and necessary notations has been already added on you account."

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Tania - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

    Eric increased rating by 2 stars.
    Contract & TermsPricePunctuality & SpeedBilling
    After a positive interaction with Varsity Tutors, Eric increased their star rating on Nov. 19, 2023.

    Updated review: Nov. 19, 2023

    Kim ** - Manager - Client Experience Department is great, Company should have more like her. Tutors are excellent, if you feel comfortable with a monthly subscription platform this process will work.

    Original Review: Nov. 8, 2023

    Varsity transitioned from buying hours to subscription where hours expire every month and started charging my credit card monthly. Without my authorization. I never signed an agreement, it was time consuming trying to deal with them. The operators are nice but never forward you to a decision maker. As for the hours that expire, half the time the tutor did not show up on Sunday, which too late to reschedule. I recommend going locally where the client has more control or another platform.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Eric - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

    Verified purchase
    Staff

    Reviewed Nov. 7, 2023

    Varsity Tutors has been excellent! Their Tutors are wonderful and the unlimited classes have been extremely helpful. They have been easy to work with when things came up. The teachers they have are professional and knowledgeable. They are able to give you any time you need to solve problems and are always right there when you need help. The one on one hours with my tutor has been my favorite part. 10/10 would recommend.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Verified purchase
    Punctuality & SpeedRates

    Reviewed Nov. 7, 2023

    I love being a part of Varsity tutors. They tailor your learning experiences to fit our learning needs. The set me up with a tutor, Lenny **, who does not rush learning but designs the lessons around my needs and interest. It is a pleasure to work with him. Varsity Tutors has always been available for anything that has come up. Sometimes I can’t schedule a session. They work this problem out in minutes.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Katherine - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Customer ServiceContract & TermsPricePunctuality & SpeedBillingHonesty & Transparency

    Reviewed Nov. 2, 2023

    Varsity tutors LIES and says that you can sign up for one month of service and then continues to charge for tutoring even though they told you could have services for one month. ALL readers be very aware this is a treacherous company. Used them for six months and then paused our membership. Contacted them two months later and requested to have six sessions for ONE monthly only. They agreed and sent me a link I thought to pay, the link signed me up for a continuous membership and charged me the following month. When I called to get the charge reversed, they REFUSED and claimed that in my user agreement I signed up for this. After much complaining I cancelled my subscription and put in a dispute with my credit card company. They sent LIES to the company indicating that I had signed up for a membership and did not cancel. I am disgusted and telling everyone to be wary of this company.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 30, 2023

    I am currently working with Besma on learning French as an adult. She is so patient, kind, and always creative to help me with learning. I study with her once a week and have been doing this for a year. I have made a lot of progress. Varsity tutors always listens, immediately call you back and strongly work with you. I would recommend this to anyone.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Christiane - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Verified purchase

    Reviewed Oct. 29, 2023

    I use the service for myself in university and for my daughters. All the tutors are great. The computer system that they use is wonderful and comprehensive. I only gave four stars because sometimes the video freezes or glitches which can take up a bit of time to figure itself out or there's a need to reboot the system.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Stefanie - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Customer ServicePriceRefunds & PayoutsStaffBillingResolutionHonesty & Transparency

    Reviewed Oct. 26, 2023

    I received a phone call from Varsity Tutors after I inquired online about their tutoring process. I was told they had great tutors and could help my child in chemistry. I was told I could sign up for a 4-hour package (4, 1-hour sessions). All sounded good, so I signed up online for $329.00. My child (a minor) was told by the tutor that the sessions were 1.5 hours, without discussing with a parent. My child received less than adequate tutoring, and was purposely kept on longer than agreed upon by me. The tutor also stated that my child had 30 minutes left of tutoring (but they charged an overage). Then I receive a charge on my Credit Card for $370.13 for another 4 hours of tutoring and an overage charge without my consent.

    I have made multiple phone calls and have been on hold for over an hour just to be sent to voicemail. I requested a refund and the closing of my account; All I have received is the run-around once I got a hold of someone. They say it was escalated, to the escalation team. What a bunch of **. There is no accountability nor anyone in charge at this very predatory business. It baffles me that companies like this are able to continue to operate and rip people off. My family and I bust our ** for $$ and this dishonest, slimy company wants to steal from its customers. Do not sign up with this company, they will bill you after not providing services and will not respond to your phone calls and steal your money. Hell, you can’t even cancel online, you have to call a listen to their ** to keep you on the hook.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Stacie - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

    Verified purchase
    StaffEase of Use

    Reviewed Oct. 26, 2023

    My tutor has been helping me with advanced finance techniques which has helped me exceed expectations in my classes. Especially in terms of learning how to use Microsoft Excel to help simplify long equations and the formula's necessary to solve them. All in all Varsity tutors has been a top tier tutoring platform which has connected me to very knowledgeable tutors.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Justin - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Audrey increased rating by 4 stars.
    PriceRefunds & PayoutsStaff
    After a positive interaction with Varsity Tutors, Audrey increased their star rating on Nov. 2, 2023.

    Updated review: Nov. 2, 2023

    Varsity Tutors worked with me regarding technical issues and I am very happy with their response.

    Original Review: Oct. 26, 2023

    My spouse and I purchased online tutoring services from Varsity Tutors to help our child with learning how to read (he's six) and it has been the worst experience ever. The tech platform has never worked and the company has refused to refund us. We were forced into four tutor sessions, but they end up being a huge waste of time because we aren't able to see the screen share. We asked to end our services after the initial month of services and we ended up getting charged for a second month. It's upsetting that they would not allow us to be refunded for issues with their tech platform.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Audrey - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can, unfortunately, we are unable to locate you with the contact information you have listed. Could you please email us directly at customer-experience@varsitytutors.com with your Name, Email Address, Phone number and a screenshot of this review? We look forward to providing a prompt resolution to your concerns. - The Varsity Tutors Client Experience Team

    Profile pic of the author.
    Customer ServiceSales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaffBilling

    Reviewed Oct. 25, 2023

    As per my conversation with Varsity sales personnel, I have signed up 12 hrs for SAT help for only Sept 2023 month, and Salesperson did not tell me truth that this is monthly service and it is auto renewal, you have to call before certain time to cancel otherwise it will auto-renew. So we have used 12 hrs for September and thought it is over, no need to cancel service or call varsity because we have consumed our paid 12 hrs. But later in October 10, 2023, I found from credit card bill that Varsity have charged full amount and renewed for October -2023 month. So I have called many times varsity customer service and emailed to cancel the service and refund/stop billing, but they denied and asking me pay full amount, even we have never have used any service in October 2023.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

    PricePunctuality & SpeedBillingRatesTransparency

    Reviewed Oct. 22, 2023

    Caveat Emptor are two good words you should know when dealing with this business. We were informed the charge would be a one time fee, and they continue to bill full price months later. I have now had a bunch of time wasted dealing with my credit card company since Varsity Tutors is not transparent in their billing. Be careful here.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Todd - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 20, 2023

    Varsity customer service is one of the best I have ever experienced. They are kind, quick, patient, and overall made my son feel confident. Mr. ** was my son’s tutor and he was very helpful. I would definitely recommend varsity tutors if you need with ACT or SAT or even AP chemistry coaching.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Angeline - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Verified purchase
    Maintenance

    Reviewed Oct. 20, 2023

    We have been using Varsity about 9 months now. My daughter was in 8th grade when we started to finish out her 8th grade year. This was my daughter's first year in 2 years being in school. She had been home schooled since Covid. We started with Julian as our tutor and my daughter ended the school year with B’s & a C. I was ok with the C because I knew she had been out of school for 2 years. Now she’s in her first year of high school and we have Willis as a tutor and OMG!!! My daughter has all A’s and a B. Her Algebra teacher stopped me at church and said “Did your baby tell you she made a 100 on her nine weeks test”? I told her YES!!! I’m so proud of her! She juggles academics, cheerleading and basketball. Willis takes his time with her and really breaks the information down. I’m so happy we gave Varsity a try. This has been one stress free Momma. ❤️

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Sandra - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Anders increased rating by 2 stars.
    Customer ServicePricePunctuality & SpeedOnline & AppRates
    After a positive interaction with Varsity Tutors, Anders increased their star rating on Oct. 19, 2023.

    Updated review: Oct. 19, 2023

    Varsity Tutors reached out promptly and was able to resolve this issue to my satisfaction.

    Original Review: Oct. 16, 2023

    I used Varsity Tutors for a month on a promo price. I needed to pause my membership and did so on their website, but then still was receiving text reminders for scheduled sessions. I then called to confirm that I was paused. The person I spoke with said I was paused and I had until the 16th to cancel or continue. It is now the 16th and I just got off the phone with them and they'd already charged a renewal fee. If "Until the 16th" doesn't mean "up to and including the 16th" then they should be more explicit about that fact when communicating with customers. Based on what I'm now reading online, this type of thing is commonplace with this company. You're better off getting tutoring elsewhere.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Anders - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

    Customer ServiceContract & TermsPriceRefunds & PayoutsStaffSales Tactics

    Reviewed Oct. 15, 2023

    They work very hard to get you into a subscription service. I just wanted 2 months for SAT prep, they give the hard sell to continue. I try to cancel online. I cannot. I MUST talk to a rep. I call the rep the day my subscription renews. She takes more than 30 mins to cancel the service and puts in a refund request since they have already charged me for the upcoming month. I have not gotten the refund and they have not gotten back to me. This is a predatory business trying to get people locked into an expensive monthly subscription.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Richard - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

    Customer ServiceCoverageSales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaffBillingRates

    Reviewed Oct. 10, 2023

    This is a review about the business practices of Varsity Tutors and not about the individual tutors. I cancelled my son's Varsity Tutor membership in June 2023. Yesterday I found that we started getting charged $249/month again starting in August. I called to complain and spoke with Beatrix. She said that the person we dealt with in June only put us on a 1 month hold instead of cancelling us. Beatrix said that that was unusual for a hold since usually it is at least 2 months for the summer but she would cancel our membership and submit a claim for a refund for August and September. This morning I got an email denying the refund.

    We were very happy with Varsity Tutors 2021-2022 until they switched from hourly rates to monthly memberships. The sales rep told us we were buying a membership that would cover my son's tutoring at the same frequency as he was currently using. Within a couple of months we were being charged overages. When I called to complain in March (I spoke with Elise ?) I was told my son could only use 4 hours per month. He was previously being tutored 2-3 times per week for 60-90 minutes per session. I paid the overages and then cancelled his membership in June.

    Something has definitely changed with this company in the last year. I went on Yelp in the March when I was having issues with our membership and posted a review to see if anyone else was having the same issues. I immediately got a call from Varsity Tutors asking me to take down my review and offering to work with me. A day later, I got an email from Yelp saying my review had been taken down because Varsity had complained that I was not an actual customer. In addition to the above issues, the hours you buy expire at the end of the billing cycle. This was not the case in all of our previous years with Varsity and was not mentioned when we were agreeing to the monthly membership.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Mary - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 9, 2023

    Varsity Tutors has been the answers for my sons I have been looking for. I have tried tutors in my neighborhood but it wasn’t until we started with VT that we finally are seeing our boys excel. The amount of time they take to call you to understand exactly what you are needing in a tutor and then they locate the perfect one for your child’s needs. Both my boys have separate tutors and in different areas of learning too and this has truly been an answer to prayers. We love our Tutors and we love Varisty Tutor for truly investing in my boys and finding them the perfect tutors! Thank you Varsity Tutors. If anyone is looking for an amazing company with amazing tutors please contact them! Happy momma.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Misty - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Customer ServiceSales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaffBillingResolution

    Reviewed Oct. 7, 2023

    Absolutely do NOT give these people your credit card. Half my classes were canceled last minute & my tutor no-showed our first 3 sessions. I was offered an extra month of tutoring as recompense: great. So I asked to end my membership after that, and was told over the phone that this was just a consolation month added onto the next month.

    Fast forward to 5 days ago, I receive a charge for $1,800 (my entire savings), despite my previous phone conversation confirming I'd like to end my membership. I've now spent hours & hours on the phone with these scammers trying to file for a refund: the first agent never filed my request, the second said I'd receive a call back (I never did), and the third told me it'll be 24-48 hours to review the request but they likely won't approve it anyway. And of course, no chance of expediting the review process or escalating to a supervisor, despite the urgency of me being literally bankrupted by this erroneous charge.

    So now all my savings are gone, my bank account is overdrawn, and I have no money to actually schedule my test now. These thieves have ruined me. This company will PREY ON YOU with the monthly subscription scam, if you don't get your cancelation in writing. And then they'll send you in circles for hours, if you try to get your money back. If Varsity Tutors would be willing to actually address my refund & amend the fact they've financially crippled me, I wouldn't be writing this review. But as of right now, I genuinely feel like I've been robbed. Avoid at all costs.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Matt - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

    Customer ServicePunctuality & SpeedRefunds & PayoutsStaffTransparencyCommunicationTimeliness

    Reviewed Oct. 6, 2023

    I signed my son up for tutoring on an upcoming state exam. The first meeting with the tutor involved tech issues, and my son couldn’t even see her screen. These issues lasted for the first 30 minutes of the session. Also, She was confused about which test he needed assistance with, and I communicated that with the tutor. The second session didn’t happen because when my son signed on, the tutor mentioned she was having tech issues and she contacted Varsity Tutors, but they hadn’t responded in time for the session. I told her he could do it the next day. Didn't receive a response until later that evening.

    I canceled the services, and two weeks after that, I received a call saying that the tutor had quit and I should look for another tutor. Poor communication within the organization! I requested a refund, and it was denied. I asked for an explanation and was told they don’t refund used hours. But where were the used hours? If I were depending on them to help my son with the exam, it would have been for nothing. No apology or efforts are being made to rectify this situation. I paid them for a service that they didn’t offer to me. Plus, they are giving me the runaround, fulfilling my request, and giving me a full refund.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Tamron - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

    Resolved outside ConsumerAffairs
    Silke increased rating by 3 stars.
    Customer ServiceSales & Marketing
    After a positive interaction with Varsity Tutors, Silke increased their star rating.

    Original Review: Oct. 5, 2023

    Don't give them your money. We were so excited - finally support for our daughter. Two weeks into the membership, we have not yet had one tutoring session, but we've paid $579. One time, a tutor didn't confirm a session, then they reschedule, then it's an IT issue, then customer service doesn't call back. I don't even know if this is a scam or a real company. Do not subscribe!!

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Silke - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Oct. 4, 2023

    This Varsity Tutors is an Awesome tutoring service. Excellent help with both classes stats and biology. Definitely recommend this service to all students. The tutor helping my son, is very knowledgeable, kind and patient. It is an easy process to sign up and affordable. Quick reply and session follow up.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Garren - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Customer ServiceRefunds & Payouts

    Reviewed Oct. 3, 2023

    The company marketed themselves as pass or money back. When I tried to get my money back due to some family issues that caused me to miss a session (Godmother's surgery). I was hit with conditions such as "Must attend all lessons to receive refund" which was never relayed to me until after I made the refund request. I'm very disappointed in this company as I had a legitimate family emergency that I provided proof of and I was still not provided the marketed refund. Please stay away from this company. Thank you!

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Will - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

    Profile pic of the author.
    Customer ServiceSales & MarketingPricePunctuality & SpeedHonesty & Transparency

    Reviewed Sept. 28, 2023

    They advertised a one month membership. Continued to charge us over the summer. You can't cancel online. You have to call them. They then will screen your call to them and never answer. Call them with a different phone and they are immediately ready to talk and sell you. Lost over $650 and my kid only had two scheduled events. Don't do business with them. Scammers, thieves, scum of the earth. Come across as honest teachers and then lie, cheat, and steal. Absolutely rotten!

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

    Profile pic of the author.
    Customer ServicePriceStaffBillingTransparency

    Reviewed Sept. 28, 2023

    We have been using Varsity Tutors for a year. Our school district is offering services free of charge through Brain Freeze, a different on-demand and online tutoring platform. I called to cancel our membership for my 11 year old on 9/25/23. I received a email today to update my payment method on the account so I called in. The membership was NEVER canceled as I requested. I was told I cannot speak to a manager, but "Liam" said he would put through a request to cancel service and I would receive email in 24 to 49 hours to confirm. I said this was not good enough and the representative on 9/25/23 told me the same thing and I never received the email and am now getting billing notices. Again, I was refused transfer to a manager. I filed a complaint with the BBB and was shocked to see all the complaints filed against Varsity Tutors. BUYERS BEWARE!! CHECK THE BBB for a laundry list of complaints BEFORE doing business with these guys.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Keith - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

    PricePunctuality & Speed

    Reviewed Sept. 25, 2023

    Opened account to assist last minute with final 2 tests in college pre calc course. Tutor was a no show for test 1 but did well for test 2. Tried to cancel account several times afterwards, but they wouldn't. They wanted to give me some free hours to make up for snafu. (We didn't use since it was too late.) Then they wouldn't close account.. And kept charging To CC. Infuriating!

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi JoAnn - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

    Price

    Reviewed Sept. 20, 2023

    We set up for a tutor in finite mathematics. Varsity Tutors could not provide someone who knew the material specifically for this class. We canceled immediately after the first session yet they are still trying to charge a full month. I would look elsewhere.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Jane - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

    Customer ServiceSales & MarketingPriceRefunds & PayoutsBilling

    Reviewed Sept. 19, 2023

    Didn’t think it was a scam, but total scam. Signed my son up for calculus tutoring, expensive, but fit your kid, of course. After a few sessions, it wasn’t working, no connection. I called, they said I had to pay for another 6 months, then they would let me out, even though we weren’t going to use it. They never stopped billing even after 6 months. I called again, said they would back me down to $99/month, for 3 more months, then stop billing me. After 3 more months, still billing me! Called again 8/14/23, again the said I wouldn’t be billed on 8/27, but I was billed, again! Called again today, 9/19/23, talked to Taren, again, on 4th long call, they still are trying to sell me more, trying to explain I should keep paying. Scam! I said, "If you can’t tell me I won’t be billed charged again, I’m starting to tell other parents this is all a scam." Taren then tried to sell me more! Again! So I’m writing this review. Varsity Tutors is a scam that will never stop charging you!

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Scott - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

    Verified purchase
    Customer ServicePunctuality & SpeedStaffTransparency

    Reviewed Sept. 19, 2023

    Excellent!! We are very happy with Varsity Tutors. My stepdaughter and grandson are both working with Varsity Tutors. Both of their scores have improved dramatically since they started with the tutoring. We never anticipated it would be so helpful, so quickly. The communication and feedback are great. We receive weekly updates and can also review the tutoring session on the videos they provide. Students can watch the tutoring session after it is over for review also.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Renee - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Verified purchase
    Customer ServicePriceMaintenanceStaff

    Reviewed Sept. 17, 2023

    Varsity Tutors has been a crucial tool in helping me study for my FTCE exams. I was placed with a tutor who has been such a blessing to me! It seems to me that varsity tutors hires well qualified tutors that are knowledgeable, encouraging and accommodating. She gives me practice tests, test taking skills, and even breaks down the way the test is set up. I feel so much more prepared and less overwhelmed for test day! Anytime I call customer service the staff at varsity tutors are kind and helpful. So far my experience has been wonderful and well worth the cost!

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Alyssa - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed Sept. 14, 2023

    DO NOT USE VARSITY. If I could give less than one star, I would. We signed up three weeks ago because my stepdaughter needs help in 6th grade math and language arts. After 3 weeks, we still have not had a successful tutoring session and I have had to spend almost 8 hours on the phone trying to get help. At first, they kept matching her with tutors who were trying to schedule sessions outside of her availability - which was in her profile. We had to do the work of calling and complaining each time we matched with a tutor and they scheduled an incorrect session. For example, she is supposed to have tutoring on Tuesdays and Thursdays. We got session requests for Saturday at 7pm. Wtf?

    Then, their customer service sucks. Most of their service reps are outside of the US and there is no way to escalate and talk to a manager. They say that a manager "will call you back in the next 24-48 hours", but if you miss that call, there is no way to call the manager back directly. You have to go through the ENTIRE song and dance again, with a new rep that knows nothing about your case.

    They FINALLY matched our kid with a tutor available during her time, but only after I spent SEVEN HOURS on the phone with them on Monday and had to talk to multiple different reps. I was hung up on twice by folks who said "what do you want me to do? I've flagged the problem.". This week, our 6th grader was supposed to start her tutoring but guess what? The tutor has cancelled BOTH SESSIONS this week last minute. On Tuesday, she cancelled about 30 minutes before our session and didn't find another tutor to step in. Today, she cancelled 5 minutes before our session without even a "sorry".

    I called the customer service line back and have just spent the last 45 minutes on the phone trying to talk to a manager about this with no luck. Interestingly, the customer service reps have no authority to help you with your tutor or cancel your membership. This place is a horrible scam. They do not care about you. They do not care about your children. They do not care about education.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Shawna - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

    Verified purchase
    Refunds & Payouts

    Reviewed Sept. 14, 2023

    Terrible company. Would not recommend them at all! Bought 4 hours of tutoring then realize I didn't need it and they would not give me a refund even though I'd use none of the hours. Literally scumbags. They said it was because it was in their policy that they couldn't do a refund which is complete bull crap.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Blake - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 12, 2023

    We cannot say enough good about Varsity Tutoring!! Our tutor has been so great in every way. She’s very qualified and knowledgeable. She is so flexible and willing and able to work with us on our schedule as needed. Varsity has been so helpful with any questions that I have had and very quick to reply to us. We appreciate this opportunity.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Sheila - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Adam increased rating by 1 star.
    Customer ServicePricePunctuality & SpeedStaffBillingTransparency
    After a positive interaction with Varsity Tutors, Adam increased their star rating on April 20, 2024.

    Updated review: April 20, 2024

    My issue has been resolved. Thank you.

    Original Review: Sept. 10, 2023

    Updated on 09/11/2023: This a follow up to the review I posted yesterday after receiving response from Varsity Tutors. After all the negative things I said about their business they sent me a link where I can extend my membership from 1 month to 1 year. No option for canceling it. Someone also call me. 1 hour before phone call I found out that even though I signed up for 4 sessions only they will renew my membership automatically. After expressing my dissatisfaction with their businesses I ask if I can be removed from automatic renewal. The answer was "I can't help you now but if you call this number in 3 weeks..." At this point I just hang up. Will call credit card company tomorrow and try to block from stealing more of my money.

    Original Review: 2 stars because we haven't had a session yet and I wish I found someone locally instead. The amount of unnecessary daily emails and text messages forced me to block them. We had scheduled first session in 4 days with tutor who I spoke with on the phone already to confirm somehow I'm getting texts to get ready for my session in 15 min on different day with different person. Day 2 same thing only new tutor. For being this expensive and paying tutors less than McDonalds. I would hope they be more organized.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

    Verified purchase
    Customer ServiceTechSales & MarketingPriceHonesty & Transparency

    Reviewed Sept. 9, 2023

    I was looking for a tutor for my son. I saw VARSITY TUTORS on Google and gave my info. They harassed me about 10 times before I finally answered and they offered me to try the service out and if I didn’t like it I could cancel my subscription. So I thought OK I’ll give it a shot. I gave the woman on the phone my card information and signed up. I used one hour in the first month and then was charged for the next month and then I went to cancel it and now they’re telling me I’m locked into a 12 month commitment plan when I paid over the phone and signed absolutely no contract whatsoever and now they’re refusing to cancel my subscription and only offering me to downgrade my account and they’re saying that there is no way they can cancel my 12 month commitment that I was completely unaware I signed up for.

    I was not told about by the woman I spoke to on the phone for over an hour as she detailed everything about VARSITY TUTOR she didn’t once mention I had to look into some commitment plan, she specifically told me that I could just try out the service. I am absolutely DISGUSTED by Varsity Tutor and their predatory behavior and I believe a majority of these reviews to be fake. It’s honestly disheartening that they would try and take over 1800$ in a year for me for a service I wanted to just try out. I’ve now been charged ANOTHER 159$ because they kept emailing me the run-around. And now I have to go to my bank to restrict their access from charging my card because they REFUSE to cancel my subscription. Absolutely horrible this place. Do NOT use them unless you want to be taken advantage of.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Ryan - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

    Verified purchase
    Refunds & PayoutsStaffHonesty & Transparency

    Reviewed Sept. 8, 2023

    If you are requiring tutoring that is not k-12 then don't bother since this is not a buyer friendly platform. There is no refunds and no exceptions. You don't select the tutor, they assign whomever they want. They will lie to say the specific field you are inquiring about is available and will just stick you into the closest related field. Only reason why it is 2 stars and not 1 is because after several attempts at new tutors I found one who can actually teach and explain things well. If you are looking for tutor in a specific field other than general education do not use this and best to search for someone individually to help with your academics.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Michael - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

    Verified purchase
    StaffHonesty & Transparency

    Reviewed Sept. 8, 2023

    My oldest son started using Varsity Tutors in 2020 when Covid hit and they shut down the school his Kindergarten year. I didn't want him to fall behind as we had decided to go to virtual school for 1st and 2nd grade to avoid getting sick. We found a tutor who he absolutely adored through Varsity Tutors and continued with for 3 years.

    My younger son also started using Varsity Tutors prior to entering Kindergarten and was able to read and write before starting Kindergarten. My kids not only found a tutor, but honestly, a lifelong friend for our entire family. I couldn't be more grateful for everything our tutors have taught my boys, pushed them to be better, and helped them get ahead in a very tough environment. I would recommend using Varsity Tutors to anyone - not just for the kids struggling in school, but for the ones that are not getting enough one on one attention in school or need to be pushed harder. I have had a very positive experience using the Varsity Tutors platform and have and will continue to recommend them to anyone I know.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Sara - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Sept. 8, 2023

    I had two children getting 4 hours of private tutoring in Algebra 1 plus they both were enrolled in a "Bridge the Gap" class so they would be prepared for the transition from Pre-Algebra to Algebra over the summer. This class was at no additional cost. My girls also utilized the chat feature that allowed them to get instant help through a chat. We also plan to use the feature where they can send in their English papers and get feedback prior to submitting it for class. We also plan on using the study hall classes made available weekly - specifically for Algebra 1 if they need additional help at any point. All these additional features really make this a wonderful service. My girls also have ASD so I wasn't sure how online learning would go for them, but it's been fantastic!

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Jennifer - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Punctuality & SpeedRefunds & PayoutsBillingTimeliness

    Reviewed Sept. 7, 2023

    I paid up front for what I was told would be 2 sessions of tutoring for my daughter. She completed one session but because of anxiety related issues was unable to complete the second session. She was literally in tears after the first session and I couldn't subject her to that experience again. She and the tutor were not a good fit and the entire experience of being tutored virtually just didn't work for her. I thought that was the end of it. A month later I was automatically billed another $199. I contacted Varsity the same day I was billed to request a refund since I didn't plan to use the second session. I was told it would not be refunded because I'd actually subscribed to a monthly membership and that refunds aren't given once you've been billed. Had no idea of that and have still never seen paperwork stating that's true. Despite my best efforts to explain the situation, they kept the money even though they knew the second hour would never be used.

    I've never encountered this type of issue anywhere, where a service is cancelled before it's used only to be forced to pay for it anyway. Beware! Only try it out if you're 100% sure you'll want to maintain a monthly membership because once you're billed, chances are you will not get a refund should you decide to cancel. I've since found a reputable tutoring service.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Lisa - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

    Sales & MarketingRates

    Reviewed Sept. 7, 2023

    Parents please reach out to your qualified/certified teachers working in your district.. This company does not deserve to exist... Total SCAM.. They are not really in your best interest as TEACHERS are... Just money.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Stacy - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can, unfortunately, we are unable to locate you with the contact information you have listed. Could you please email us directly at customer-experience@varsitytutors.com with your Name, Email Address, Phone number and a screenshot of this review? We look forward to providing a prompt resolution to your concerns. - The Varsity Tutors Client Experience Team

    Customer ServiceMaintenanceBilling

    Reviewed Sept. 5, 2023

    HORRIBLE. Tried to cancel my membership. Took an ACT of GOD. I had email then ONLY then called them spoke to someone said I needed to get confirmation from Billing (why they can't directly transfer me directly to billing I have NO clue). They billed me the entire month vs. per session so I have to complete the month even though this method of online tutoring IS NOT working. HORRIBLE. Get a live tutor.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Margret - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

    Verified purchase
    Staff

    Reviewed Sept. 1, 2023

    We have used Varsity Tutors now for about 4 months to help keep my son learning over the summer between kindergarten and 1st grade. We have a family history of dyslexia and needed something that was flexible as we had a busy summer. Varsity was/is great to work with! His tutor has been amazing about keeping his attention and progressing through material even though it can be challenging with an active 6 year old!

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Evelyn - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Verified purchase
    Customer ServiceContract & TermsSales & MarketingPriceRefunds & PayoutsStaffHonesty & Transparency

    Reviewed Aug. 29, 2023

    They are definitely scammy. The tutor my daughter got was great - but they said the 8 hours I paid for would get used up before they charged me again - That was a lie that the salesperson sold me because then they charged me for 8 hours every month as a subscription. Then another lying salesperson told me I could pause for the summer - and they would NOT start the subscription again until I spoke with them - and -of course- I said that I would not need 8 hours - only 4 or less if this is a subscription. But - that was a lie again as I was charged for 8 hours suddenly in August - without even knowing what class she might need tutoring for. And they REFUSED to refund. They did say they canceled my subscription, but I will keep checking because the people on the phones have lied to me so many times - I can imagine they would charge me again and say that I didn't cancel.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Jen - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

    Dexter increased rating by 3 stars.
    Customer ServiceTechPricePunctuality & SpeedRefunds & PayoutsBilling
    After a positive interaction with Varsity Tutors, Dexter increased their star rating on Aug. 30, 2023.

    Updated review: Aug. 30, 2023

    The company resolved my issues in a very professional manner and to my 100% satisfaction and they have my thanks. I will use this service in the future for sure given the care taken to resolve my concern.

    Original Review: Aug. 28, 2023

    Buyer beware of 'contracts' and what you are 'purchasing'. You will have to track and monitor your account every month. I've accidentally spent $987 FOR ONE HOUR OF TUTORING! The way they contract and bill will force you to call them to cancel your account, otherwise you will continue getting billed every month. By far - this has been one of the worst customer/business process experiences of my life. Used this service once for my son just before school was ending back in June for one hour of a 4 hour block. 'Thought' that's all I had purchased until I saw $329+ charge this last month. Turns out - I have been getting billed $329/month - every month through the summer. Did I receive an email about these billings - no.

    Spoke to them on the phone because it's clear and obvious we've NOT USED IT ONCE SINCE THAT FIRST HOUR. They flatly refuse to consider it and instead offer 'credits' for future tutoring - which I think is hilarious given I paid for like 12 hours already and used just 1!! I just today received a follow up email that 'per the terms of my contract' - I am not 'due a credit'. So they are happy to take your money even when you are clearly not using the service.

    NOTE: The site itself - you can NOT from what I see CANCEL YOUR ACCOUNT. They give you the option to change hours or move to an annual plan. Another page has a 'pause' - but then it will just resume billing again later. To cancel - I had to ask the robot chat - which gives you a toll free # and an email address if you want to flat out cancel it.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Dexter - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 19, 2023

    We’ve been very impressed with Varsity Tutors for our 11 year old. They really take the time to tailor the academic content and the tutor for the child’s needs. Her confidence has soared as she’s started middle school. They’re also great with tech support and scheduling your sessions as needed. Thank you!

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Katelynn - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Verified purchase
    Customer ServicePunctuality & SpeedOnline & AppStaff

    Reviewed Aug. 17, 2023

    Varsity Tutors has the best and most qualified tutors available on any platform which gives you the best learning experience. And the website is great for learning material such as videos and practice lessons to help people gain confidence even on days you don’t have appointments with a tutor. I recommend them to anyone looking to further your education or learn something new and the customer service is excellent and always helpful.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Peter - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Verified purchase
    Staff

    Reviewed Aug. 17, 2023

    Wonderful company! I just wanted to sing your praises. They have been wonderful and helping us navigate our child’s needs. Great opportunities and great classes. Available for a child. No complaints. Very happy. Our tutor has been wonderful. They matched us up with an actual teacher, who comes for Lieke paired with a lesson plan and homework. I think my son really enjoys his time with her and she has been wonderful. She understands my son’s needs, she’s patient, she’s caring. Her willingness to go over and over again. Things that he may have already learned but can’t recall is great. Very patient lady.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Mandeep - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Verified purchase
    Customer ServicePriceStaffValue

    Reviewed Aug. 16, 2023

    Worth the money. 2 private tutor hours per month and unlimited live Zoom classes. You can try it out for 30 days and see if it is a good fit for you. The customer service via phone was great and they helped to answer all of my questions, even went above and beyond.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Dotty - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Puneet increased rating by 4 stars.
    PriceRefunds & Payouts
    After a positive interaction with Varsity Tutors, Puneet increased their star rating on Aug. 17, 2023.

    Updated review: Aug. 17, 2023

    Tamaira called me this morning to resolve the overcharge that I had on my bill. I explained to her my situation and she was extremely polite and courteous and I really appreciated her resolving my issues quickly.

    Original Review: Aug. 16, 2023

    Varsity Tutors promised that they will start my daughter 's session in July when I signed it up in June. Also if we were not satisfied we could cancel the subscription. They automatically charged me twice and after my daughter didn't like the tutors they are not refunding the money. There is really no straight option to cancel and I was put on hold for an hour to even get a person. Please beware using this service as there is no way out if you want to cancel. Do not put on automatic pay as you will not be able to get your money back.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Puneet - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

    Verified purchase
    Staff

    Reviewed Aug. 15, 2023

    I have been using Varsity Tutors for a year now for my son who is home schooled now due to many factors. His tutor Lucy is amazing and I'm so glad we have her. She helps my son with his confidence in Math and is catching him up to where he should be after falling behind during the pandemic. So glad Varsity Tutors was there when we needed them.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Paula - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Profile pic of the author.
    Sales & MarketingPriceBilling

    Reviewed Aug. 14, 2023

    Stay away from them. They overcharged me by $309 and refused to do anything at all to resolve this. This was actually an UNAPPROVED charge! ILLEGAL! They are scam artists. Sales department will yes you, while billing department will overcharge without approval.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Natalya - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

    Profile pic of the author.
    Customer ServiceTechPricePunctuality & SpeedOnline & AppRefunds & PayoutsStaffBilling

    Reviewed Aug. 14, 2023

    The only classes my son has failed in college were the ones he was tutored in by a Varsity Tutor. I was sold a 2 year tutoring program for my college age son who has a learning disability. I was promised tutors that could accommodate his learning disability. I was also promised a grade of B or higher in his college classes. I would have been happy with a C-. He failed both classes he was tutored in, and never had a tutor that was fully qualified to work with someone with a learning disability. He attended 4+ hours of tutoring most weeks, he actually failed assignments that his tutors helped him with!

    I have been repeatedly asking for a refund for some of the services provided because my son did not even come close to passing his classes. I have also begged to be released from my contract because they have not fulfilled their end of the contract. They promise one thing over the phone, and then do what they want with your credit card. My account said that my membership was no longer active; they charged me anyway. Nearly $5000 later, I'm out the tutoring cost and the tuition costs for 7 credits worth of classes. They will not let you out of your contract and will not let you delete your credit card from their website.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Pamela - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 12, 2023

    Varsity Tutors has really impressed us. From the initial sign up, to the communication and tutors; everything has been outstanding. My wife and I adopted our son from Honduras and we believe that it is important for him to know his native language and heritage so that’s why we hired Varsity Tutors. We began learning Spanish a few months ago together and Mrs. ** has helped us so much. Thanks!

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Aaron - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffRates

    Reviewed Aug. 12, 2023

    I have learned so much very quickly with this program. My one-on-one tutor is outstanding. The group classes are fun and interactive. You meet with language specialists as well as other students. Customer service, if needed, is efficient and prompt. I would highly recommend this program to anyone interested in learning a language for travel or just for fun.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Susan - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Verified purchase
    Staff

    Reviewed Aug. 10, 2023

    I am so glad I signed up with Varsity Tutors! It has been the best experience. My tutor is so skilled, patient and fun! I wanted to learn sign language to work with my students who are deaf/blind kiddos. I have learned so may useful signs for immediate use when I go back to school. My tutor tailored my lessons to what I would need. Very grateful and happy with the services!

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Claire - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 9, 2023

    Varsity Tutor’s tutoring program has been very enjoyable and beneficial to the development of my skills for the SAT this fall. I would recommend the site as an alternative to traditional in-person education or as a convenient way to study from home. I have used it to gain around a 20 point increase in my score every week. Great platform with tutors that are willing to serve and meet your schedule and the commitments of life.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Isaac - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 9, 2023

    The tutors I engaged with were not only highly knowledgeable but also passionate about helping me succeed academically. Their personalized approach to addressing my learning needs made a significant difference in my understanding of challenging subjects. The convenience of the online platform, coupled with the seamless scheduling process, made learning more accessible than ever. Varsity Tutors’ commitment to fostering a positive and enriching learning experience is evident in every interaction, and I am genuinely appreciative of the exceptional support they’ve provided.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Reiko - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Customer ServiceTechRefunds & Payouts

    Reviewed Aug. 8, 2023

    Don't let this happen to you! They owe me $1600! They sent me up for auto renewal without my consent. They canceled 10 of my sessions (almost $700!) Saying they had expired. However, my child's tutor was not available for those two weeks as his family was in town. Please see the included screenshots. They are impossible over the phone. Kept telling me I could pause my membership when I demanded to cancel the account. They have not canceled my account despite my demanding them to do so. I emailed them three times as stated on their FAQS page "how to cancel". They keep sending me an email saying I must call them to cancel. But if you call them, they still won't cancel the membership. I noticed the "auto renewal" debits out of my account on July 24, one day after the debits came out. I immediately reached out to Varsity Tutors and they would not refund the money ($975!!!)

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Lisa - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 7, 2023

    Varsity Tutors’ customer service is horrible. They rely on autogenerated texts and emails and struggle to honor scheduled callbacks. I’ve wasted an enormous amount of time trying to resolve issues without talking to anyone that can help. The ONLY thing VT did well was in their tutor placement. The tutor my daughter had was very well qualified and we are very upset to lose her. Unfortunately Varsity Tutors does not manage their client base effectively. I cannot recommend their service.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Chrissy - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

    Verified purchase
    Punctuality & SpeedRefunds & PayoutsStaff

    Reviewed Aug. 7, 2023

    Tutor was awesome, however the way the company itself is run is disgusting. They’re very quick to contact you and get your money and not once do their inexperienced employees tell you that you’re stuck with a MONTHLY subscription. To add to that they don’t provide any kind of refunds, according to a ridiculous terms of use policy that they conveniently don’t even mention when you initially speak to one of their representatives. Highly recommend they train their team members more.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Rudy - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

    Sales & MarketingPriceRefunds & PayoutsHonesty & Transparency

    Reviewed Aug. 7, 2023

    This company is an overpriced scam. I’m a medical school professor and was mislead to believe they were legit but they let a hack of a tutor teach my child with information plagiarized directly from Chegg - so badly that it was found on a simple homework check. How reprehensible. The money back guarantee is a complete lie. “Do not use this service” is what my son’s university stated.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Victoria - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

    Verified purchase
    PriceStaffRatesHonesty & Transparency

    Reviewed Aug. 2, 2023

    My son loves the classes offered by Varsity Tutors and I love how professional and engaging they are. The subjects and tutors keep the kids interested and make you want to learn. I also enjoy the free classes offered that makes the experience worth signing on for. I can honestly say that I will definitely recommend Varsity to friends and family.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Santayana - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Customer ServiceRefunds & PayoutsBilling

    Reviewed Aug. 1, 2023

    My 19 year old daughter used Varsity Tutors. She thought she had canceled her subscription. Varsity tutors continue to bill my credit card for several months, even though she was not having any more sessions. When I called to report this and asked for a refund. They declined. There had been no contact letting us know that she was continuing to get billed, but not using the service.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Anna - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 31, 2023

    Tutor was lovely, knowledgeable, handled technical glitches successfully, and made video of session for me. Couldn't ask for better experience. Only wish we could have continued longer, I was enjoying so much. Look forward to next session, which tutor easily scheduled in my time frame. Will be expecting to use these services much more in the future.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Ira - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Verified purchase
    Staff

    Reviewed July 31, 2023

    I love Varsity Tutors. My tutor is amazing. She is flexible and patient. I love having a one-on-one experience because she goes at my pace. This is great when you're learning a new language. I have learned so much from her. I am learning how to converse, but also interact with people from the Deaf community.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Emily - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Verified purchase
    Staff

    Reviewed July 30, 2023

    I will definitely recommend it. Great tutoring experience. Great tutor in Michelle. She taught with great passion to transmit her knowledge and to transmit her enthusiasm for the law. Made my preparation for the Bar Exam a great learning experience that will most likely have an impact in my professional life. Thanks a lot Michelle!!!!

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi William - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Profile pic of the author.
    Verified purchase
    Customer ServiceTechPunctuality & SpeedRefunds & PayoutsStaff

    Reviewed July 28, 2023

    I registered for tutoring sessions for my rising 3rd grader with assistance with Homework, Reading & Executive Function support. My initial inquiry was met with a cheery and helpful person who talked through my desires and helped me find a product that we felt would suit our needs. Since signing up just a few days ago, I have received no less than a dozen emails, texts, and calls that were supposed to help me navigate my account (they did not) or acted as if I had not already signed up and paid almost $600 a month (month to month). I was paired with a tutor who was nice and apparently skilled (though I have no real proof of this), but also expressed her inability to connect with the company to get answers (being forwarded to a clearly overseas call center who were unable to support her). When trying to set up a follow up call (based upon a text I received FROM THEM requesting a check-in call) I was never called, despite reminders THEY sent.

    When I responded to one of the texts, they called me 90 minutes later - from a call center. They had no idea about why I was called and when I expressed my concerns (you're messing with my money and my child - a line a business should NEVER cross) the rep was unable to understand or address my individual concerns, put me on hold when I requested a supervisor, came back to say they were busy. I had it and requested a cancellation and full refund - they canceled, but a refund needs to be "requested" - then the line went dead. I called the 800 number, selected account management, and once again got a cheery person (of course now that I have canceled) who was horrified to learn of my predicament and is pushing for a refund. Who knows if that will ever happen?

    I reiterate - these people messed with my money, my child, and now my time. I have no idea what type of business model this is based upon or how they are running their customer service - but if their educational model is reflective of this "scheme", run far. I am in the process of writing a formal complaint not only here but to the BBB. Parents have enough on their play and worrying if they paying a reputable company to provide services for children should NOT be one of them.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Tara - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

    Verified purchase
    Staff

    Reviewed July 14, 2023

    I love Varsity Tutors. They have been nothing but helpful for us. We recently started homeschooling our oldest and they are always there to help. The tutor they matched with my kid is awesome and with lots of experience. Lots of live classes to choose from. The best for this new road we are taking. I'm so glad we found them.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Yunaisy - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Rose increased rating by 4 stars.
    Sales & Marketing
    After a positive interaction with Varsity Tutors, Rose increased their star rating on Aug. 10, 2023.

    Updated review: Aug. 10, 2023

    Varsity Tutors Client Experience Team reached out to me and resolved the issue. I appreciate their efforts to make the things right for their clients.

    Original Review: July 13, 2023

    Consumers, please read the recent 1 star reviews posted here before you sign up for this service. Just like many other consumers who left 1 star reviews here, Varsity Tutors sold me the package ($2,900) without clearly disclosing that the hours expire within 12 months. I have wasted 47 hours out of 50 hours I purchased (as I added more hours during their promotion). And now they decided to change to the month to month plan from the package service. I will do more research on this company and filing official complaints to attorney general's offices as well as other consumer protection agencies, in the meantime, I want to share my experience with those who are about to sign up for the service.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Rose - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

    Verified purchase
    Staff

    Reviewed July 13, 2023

    I'm using Varsity Tutors for my son over the summer. He does individual tutoring, group sessions on executive functioning, and has access to other individual classes/sessions of his choosing. I think it's really helping him a lot. And he is more engaged than I expected. They did a great job of selecting his one on one tutor based on his individual needs. And I really appreciate the comprehensive packages available.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Moriah - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Verified purchase
    Sales & MarketingStaffRates

    Reviewed July 11, 2023

    I have enjoyed my experience with Varsity Tutors from the beginning. The sales rep was extremely personable and worked hard to show a personal interest in myself, my family and my secular goals. What I appreciate the most about my tutor James is that he's helped me have a realistic expectation of myself and the exam I am preparing for which keeps me from feeling overwhelmed by the difficult subject matter. He does a nice job of building my confidence by giving me genuine commendation and practical tips on how to best remember and prepare for these exams. Thank you Varsity Tutors!

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Kimberley - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Verified purchase
    Customer ServiceStaff

    Reviewed July 10, 2023

    The tutoring has been very positive and helpful to my daughter who has dyslexia. It has been life changing. We are so thankful for it. Everything from our initial contact with Varsity Tutors has been very easy. The notes sent to my email are always helpful as well. I would highly recommend them.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Amanda - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Verified purchase
    Punctuality & Speed

    Reviewed July 10, 2023

    Varsity Tutors has been an incredible experience for me! The tutors are masters in their respective fields of study and are always willing to work with your schedule. I signed up to study for the LSAT and am now taking a course to learn Japanese as well! I have seen my LSAT scored significant increase with every test and am now able to read Japanese! I highly recommend signing up with Varsity Tutors if you can afford it.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Peter - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Verified purchase
    Ease of Use

    Reviewed July 9, 2023

    I couldn’t be more pleased with the caliber of tutoring my son has received. I was skeptical of the virtual venue in light of our challenges during COVID, but the platform is intuitive, and our tutor works diligently to keep my son engaged. I’m also thrilled that he has been improving due to the incredible material for his learning “differences” with dyslexia.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Cynthia - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Verified purchase
    PriceStaff

    Reviewed July 9, 2023

    We’ve been very satisfied with Varsity Tutoring for ACT prep. They were diligent and timely in providing information when I first reached out. I talked to numerous companies and landed on this one for value and completeness. The combination of live courses AND individual tutoring is vital. What you get for the cost is pretty amazing. Access to more classes than you could ever even complete! The breadth of the offerings is incredible. And the tutor we were paired with has been a god-send! We feel confident our daughter will be thoroughly prepared for the ACT in the coming months, and for that I’m grateful!

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Courtney - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Verified purchase
    StaffRates

    Reviewed July 8, 2023

    My son has been receiving tutoring for help with reading for the past month and he is already becoming a more confident and fluid reader. His tutor is phenomenal! She took the time to find out his interests, so she could really engage with him during each session. She remembers his likes and integrates them into every lesson. I couldn't be more satisfied!

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Theresa - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Verified purchase
    Customer ServiceTech

    Reviewed July 6, 2023

    I wouldn't recommend this service to any parent or learner. My son is in the 8th month of his one-year monthly contract and we've had a series of issues from the outset. From simple issues like a system that doesn't provide simple methods for identifying your account number to a chatbot that is exceptionally poor for 2023 standards. Their hours billed/used section line items very basic usage, but doesn't have explanatory supplemental information for things like "transfer out." I'm sure it's buried in the fine print, but much like their cancellation policy, you have to really dig in to find any details. This system seems to strictly intend for you to pay and get put on the factory line where each part works a certain way and that's all you get.

    Our latest issue is a tutor who set my son's session for 2 AM in our timezone after we'd requested 4PM. When confronted, he ackowledged the issue and apologized. However, upon resending a new set of invites, he again set a 2 AM start time. Now, I have to do all the work to try and communicate with this company that doesn't even provide a general inquiry email. Again, perhaps it's hidden away somewhere, but this is the type of information that should be readily available. I recommend their system to no one.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Joseph - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

    Verified purchase
    PricePunctuality & SpeedStaffHonesty & Transparency

    Reviewed July 2, 2023

    Honestly couldn't recommend this company enough. I took organic chemistry this summer and got an A in the class after taking it for a third time, the other times I was required to withdraw from how bad I was doing in the class. The major difference was made by having a tutor who was very knowledgeable in the topic and was very adaptive with the tutoring style to help shape it to a way that I understood as well as to the format that my class was in so that I didn't get confused. The tutor provided great examples of what something did or could do without taking it to a point that I got lost and was very flexible with her schedule. While their site is a bit pricey it is absolutely worth it if you put the effort in with the tutor to help you succeed.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Brianna - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Verified purchase
    MaintenanceStaff

    Reviewed June 29, 2023

    This has been a great experience so far in breaking down a hard and complex test to make it simpler. My tutor has been fantastic and on top of it! They have given me tasks to work on on my own and taught me how to break down the questions. Love the experience so far.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Merissa - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Customer ServiceCoverageTechRefunds & PayoutsResolution

    Reviewed June 27, 2023

    The company engages in deceptive practices by selling customers the largest package available without clearly disclosing that the hours expire within 12 months. I personally experienced this when I purchased a 30-hour package, assuming it would cover my two kids' needs throughout their four years of high school. However, when I checked my balance for the upcoming year, it showed zero hours remaining. Upon reaching out to them, I received an email stating that my $1400 was forfeited because 23.45 hours had expired. If the salesman had informed me about the expiration policy, I would never have purchased such a large package, knowing that I would lose $1400 in the process (I hope the salesman enjoyed his fraudulent commission check).

    I attempted to address the issue with corporate, but they remained unresponsive until I reached out to them on their Facebook page. Their response referred to the terms regarding my refund request, and they provided the following statement: "Individual Purchase hours may be redeemed up to one year from the date of purchase." However, this statement cleverly avoids explicitly mentioning that the hours expire. The company deliberately uses deceptive language, counting on most customers to overlook this detail while reading through the terms. Nowhere in the contract does it explicitly state that the hours will expire after 12 months. Consequently, I am currently out $1400, having paid for a service that I did not receive. This situation appears to constitute fraud...

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Mike - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

    Verified purchase

    Reviewed June 27, 2023

    I have had the opportunity to use the language tutoring services provided by Varsity Tutors for the last five months. They were able to put me together with a very competent native Italian instructor from Arizona. We meet on the Varsity Tutor site once a week. The support and instruction have more than met my expectations. I have learned more in 5 months than I have tried to learn over the last 40 years. I recommend V. Tutors without reservation.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Frank - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 24, 2023

    Such a great service, they are fast and truly care. The tutor I have has dramatically made things easier. I will be an ongoing client, simply because of my experience. I had a thought on what I needed help on, but within the first 10 mins my tutor guided me to clarify and define what I needed to the proper direction.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Christian - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Customer ServicePricePunctuality & SpeedRefunds & Payouts

    Reviewed June 21, 2023

    When I first spoke on the phone with them to begin my service, I was given the option to purchase the 4-hour option once and then add 1 additional hour as needed. When my four hours were completed with my tutor, he messaged me asking when our next session would be. I told him I have no more hours left as it said in my account. I also told him I had finished with the class and will not be needing any more sessions. I was later charged for another 4 hours, which I never agreed to.

    I've had multiple calls with customer service and they claimed that this service was a subscription and that my account was set up on autopay, which were both not things I agreed to or was told prior to signing up for the service. After being told I would be contacted they failed to call me at the scheduled time, and when I called again to explain the situation, they tried to sign me up for 2 other services after I explicitly stated multiple times that I no longer need the service, did not sign up for a subscription, and wanted to cancel my account and be issued a refund for the additional 4 hours. After the call, I received an email saying they canceled my account and I will not be receiving a refund.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Nicole - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

    Refunds & PayoutsBilling

    Reviewed June 21, 2023

    I do not recommend anyone for Varsity Tutors. They are horrible. I was taking a certification exam. I was told that it was a pass guarantee for my hours, no matter how many times I needed the hours or I could receive a refund. I failed and now they are refusing to give me a refund or give me my hours back because they are saying that my pass guarantee, has expired. When I was told multiple times that I could get my money back or my hours and now they are saying I can’t have either. Every time I have tried talking to someone they just tell me that is what my account manager said, but when I spoke with billing they told me that my pass guarantee did not seem expired on my account. They literally just take your money. Do not recommend.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Haley - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

    Verified purchase
    Staff

    Reviewed June 18, 2023

    Our child was struggling with Spanish so we decided to get her a tutor. After doing some research we decided on Varsity. Varsity provides more than just a tutor but an entire education system. Our daughter's tutor Ms. ** was beyond amazing. Ms. ** helped our daughter get an A!

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Jera - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Verified purchase
    Punctuality & SpeedStaffEase of Use

    Reviewed June 18, 2023

    I recently had the pleasure of utilizing Varsity Tutors for my 7th and 9th graders' academic needs, and I am extremely impressed with the results. Varsity Tutors offers an exceptional platform that delivers a seamless experience in terms of scheduling, access to a vast pool of tutors, and flexible hours that accommodate my children's busy schedules. One of the standout features of Varsity Tutors is the ease of scheduling. As a busy parent, I appreciate how effortless it is to find suitable tutoring sessions that align with my children's study time. The platform's user-friendly interface and intuitive booking system make it a breeze to secure sessions with the right tutors.

    Furthermore, the unlimited access to tutors is a game-changer. Varsity Tutors boasts an extensive network of highly qualified tutors who are experts in various subjects. This means that regardless of the topic or subject, there is always a knowledgeable tutor available to guide my children through their studies. The convenience of having access to a wide range of tutors ensures that my children receive the best possible assistance when they need it. Another aspect that sets Varsity Tutors apart is their flexibility in accommodating my children's schedules. With extracurricular activities and other commitments, finding suitable tutoring hours can be challenging. However, Varsity Tutors offers a wide range of options, allowing us to select tutoring sessions that seamlessly fit into our day-to-day routine. This level of flexibility ensures that my children receive consistent support without feeling overwhelmed.

    Most importantly, Varsity Tutors played a crucial role in helping my 7th and 9th graders prepare for their finals and regents exams. The tutors provided personalized attention, tailored study plans, and invaluable guidance that instilled confidence in my children. Thanks to Varsity Tutors, my children approached their exams with a newfound sense of preparedness and performed exceptionally well. In conclusion, Varsity Tutors is an outstanding online tutoring service that excels in ease of scheduling, providing access to an unlimited pool of tutors, and accommodating the busy schedules of students. Their dedication to helping my children succeed in their studies was evident, and the positive impact it had on their performance was remarkable. I wholeheartedly recommend Varsity Tutors to any parent seeking reliable and effective academic support for their children.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Theresa - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Customer ServiceRefunds & PayoutsStaff

    Reviewed June 14, 2023

    Our tutor was amazing but the company itself is horrible. Their customer service is terrible, they auto renew your subscription WITHOUT EVER TELLING YOU!!! And then when you chat (because you never actually speak with anyone when you call) to tell them that you never wanted to auto renew and ask for a cancellation and refund, they tell you they do not give refunds, take your money and cancel your subscription at that point. I will never recommend this company to anyone.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Brandi - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

    Verified purchase
    Staff

    Reviewed June 12, 2023

    My 5-year old was struggling with letter sounds and letter names. He was in jeopardy of not passing to the 1st grade. I decided to sign up for Varsity Tutors. They matched him with the perfect tutor. The tutor is also a kindergarten teacher so she could really relate to my son's needs. She makes the tutoring sessions fun while still getting his lesson plan completed. My son actually looks forward to the sessions, which is rare for him because he doesn't enjoy school very much. He's learned so much. The additional help he's gained from Varsity Tutors has allowed him to pass to 1st grade and feel more comfortable with letter sounds and names. THANK YOU Varsity Tutors!

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Penny - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Verified purchase
    Cheryl increased rating by 3 stars.
    Customer ServicePunctuality & SpeedStaff
    After a positive interaction with Varsity Tutors, Cheryl increased their star rating on June 14, 2023.

    Updated review: June 14, 2023

    I was contacted by Varsity Tutors, who assisted me in resolving my concerns and issues. They were empathetic and extremely helpful. The tutors were exceptional, and I can confidently say that their customer service is both helpful and understanding.

    Original Review: June 10, 2023

    Regrettably, the tutors have not been proficient or helpful. They did not have the knowledge required for the subjects we requested at the high school and college level. Furthermore, the subscription plan is a deceptive scheme that exploits people's finances. Despite my attempts to address these issues with them, I am still waiting for a satisfactory reply. I dissuade any individuals from utilizing your services.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Cheryl - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

    Fay increased rating by 2 stars.
    Customer ServicePricePunctuality & SpeedRefunds & Payouts
    After a positive interaction with Varsity Tutors, Fay increased their star rating on June 11, 2023.

    Updated review: June 11, 2023

    Less than 24 hours after this review I received emails confirming my cancellation and mentioning that my refund is on the way. Also I received another email and voicemail asking to speak with a consumer affairs specialist. I have made an appointment for that.

    Original Review: June 10, 2023

    I purchased month to month subscription. After a month I asked multiple times through messages and a phone call to cancel well in advance. The request did not go through for some unexplained reason. I was charged full month. I was denied refund. I have spent lots of my personal time on the phone trying to resolve this. I have lost $329 and still waiting for that cancellation.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Fay - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We will be contacting you soon to learn more about your experience. Your satisfaction is very important to us. - The Varsity Tutors Client Experience Team

    Verified purchase
    Staff

    Reviewed June 9, 2023

    Very helpful tutors are very patient and work with you! It’s also very convenient that you can request an instant tutor when you hit a block doing your work! Even requesting a instant tutor I’ve never had a bad experience!

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Megan - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Verified purchase
    StaffRates

    Reviewed June 9, 2023

    What an amazing experience for my family. The initial tutor matches for my son and daughter were perfect for them. Both have been progressing at an accelerated rate. They are pleased and so am I as a parent. Varsity Tutors is a solid investment for any learner's future!!!

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Kiotenhariyo - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Customer ServicePriceRefunds & Payouts

    Reviewed June 9, 2023

    Varsity Tutors has been charging tutor charges that are not substantiated. Three calls with admitted mistakes. Still has not been rectified with a refund. Getting through to a administrator is onerous and can take over an hour. Very shady and frustrating!

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Daniel - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can, unfortunately, we are unable to locate you with the contact information you have listed. Could you please email us directly at customer-experience@varsitytutors.com with your Name, Email Address, Phone number and a screenshot of this review? We look forward to providing a prompt resolution to your concerns. - The Varsity Tutors Client Experience Team

    Verified purchase
    Punctuality & Speed

    Reviewed June 7, 2023

    Varsity Tutors has become a main staple in my household. Our tutors are fully engaged in my daughters growth and abilities. We receive feedback and reports, assistance with school homework and positive encouragement for her growth. Through Varsity Tutors we also have access to unlimited educational classes. Our schedule includes phonics, art classes, math, science and even dinosaurs. Instead of television my daughter can engage with live instructors along other children and I have seen such growth and happiness with her continued participation in her classes. Thank you Varsity Tutors!

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Sarra - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Verified purchase
    Staff

    Reviewed June 1, 2023

    I take German lessons with my Dad through Varsity Tutors. Once a week, we're able to meet with a tutor matched by Varsity Tutors who is a professional in her field. The online classroom tool that Varsity Tutors has is very useful in this, and the ability to rewatch sessions is a huge bonus. Overall, really good service for those wanting to take on learning a new skill.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Haley - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Verified purchase

    Reviewed May 30, 2023

    Great engagement with my child, Jill really takes the time to listen to my feedback even looking at screenshots of my child's homework or notes on his lesson plan. I also really love the additional virtual classes and learnings and assessments available for the whole family including myself. I "visited" Pompeii one Saturday, one daughter taking TEAS prep classes, one with high school Biology exam reviews, and I'm actually taking Korean classes now

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Gerri - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 23, 2023

    Varsity Tutors has been so helpful! I have only used Varsity Tutors for 5 months and I will definitely be using them for the rest of my college career. The tutors I have met and used have been so helpful, nice and I could not recommend them enough. The website/app varsity tutors has is so useful too, you can schedule tutoring whenever you need it and you can message with your tutors along with instant tutoring or sending in your essay if for any reason you want it doubled check. You can also join different classes that they offer. I have struggled with dyslexia my whole life and finding good tutors has always been hard but with Varsity Tutors it is so easy! I can not recommend enough!

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Lucy - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Verified purchase

    Reviewed May 23, 2023

    We have been using this service for 2 months and I am not fighting with my 14 y.o. twins to attend the sessions. It is too soon to tell how much improvement they have made as there has not been additional testing.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Marly - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Verified purchase
    Staff

    Reviewed May 23, 2023

    I love using Varsity Tutors! They have helped me so much with my Math skills and have been responsive as well as so helpful every step of the way. I also love to use their included classes and material as it helps me to learn another new subject that I have always wanted to learn but have never had the chance.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Kaleigh - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Verified purchase
    PriceRefunds & PayoutsStaff

    Reviewed May 22, 2023

    When I first reached out to Varsity Tutors, they seemed like the answer to my prayers. My twin sons were failing their High School Honors Chemistry Class and we could not find someone in our school district to provide the intense help that they needed. I bought the most expensive hourly package available. However, this soon proved to be a huge mistake. The first tutor assigned to us was a University professor from India who was not familiar with the curriculum or the way it was taught; even some of the vocabulary was different. Our second tutor couldn't get either his video or his audio working, but we were still charged the hour.

    At this point, I tried to cancel my membership but was informed that no refunds are ever issued. Since Varsity Tutors still has over $800 of my money, I tried for another tutor - and had the same problem. Despite being promised a hand-selected fit, I was assigned someone who had no experience either teaching or learning in the U.S. Varsity Tutors has defaulted on its promise to provide a suitable tutor for my kids and should refund my money so I can get their needs addressed. They're still failing, by the way, but Varsity Tutors doesn't care.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Suzanne - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

    Verified purchase
    PricePunctuality & SpeedStaffEase of Use

    Reviewed May 21, 2023

    I needed to find a math tutor for my 12 year old daughter and I contacted Varsity who were able to connect us with a suitable tutor. When that tutor was unable to continue the sessions, Varsity put us in touch with another tutor who wasn't right for my daughter and Varsity was able to find a replacement who was absolutely brilliant for my daughter. I booked 50 hours tuition as this was the best package for us and the fact there is flexibility to use these hours really helped. The learning platform is user friendly and although we did experience technical issues from time to time is on the whole reliable. I know it is fairly expensive but buying the package made it more affordable and the flexibility to schedule was so important for my daughter.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Marina - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Verified purchase

    Reviewed May 18, 2023

    We have had a really good experience with Varsity Tutors for our first month. The tutors assigned to our 6th and 2nd graders have been consistent, positive, encouraging, and they create custom sessions for our kids. We have already seen a ton of growth in the past few weeks. It is way more than we have seen in the school setting.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Jenn - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Verified purchase

    Reviewed May 17, 2023

    Varsity Tutors has been the best thing for my son! He really loves his tutor and said that he feels his sessions are a lot of fun and his confidence has definitely increased. He looks forward to his sessions every week.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Erin - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Customer ServiceCoverageTechSales & MarketingPriceRefunds & PayoutsStaffBillingHonesty & Transparency

    Reviewed May 13, 2023

    I am a third year university student and needed some assistance for two of my classes this last semester (transformation geometry and introduction to theoretical statistics). I was super hopeful to get some help in these courses but shockingly I was very disappointed with Varsity Tutors involvement. First of all my stats tutor was utterly useless and didn't know a single thing the entire session. This session consisted of her talking to herself and mumbling through Zoom trying to figure out the questions I gave her. And this was only the first week of classes. After the first session with her I decided to cancel this tutor and ended up dropping the course because I couldn't find any help.

    I also had my math tutor that was somewhat helpful at the start, however the majority of time in our hourly sessions it was again him talking to himself and trying to figure out how to do the material. Varsity tutors specifically told me that these tutors that were picked out for me knew this material very well and were some of the best. (A Complete Lie). If they didn't have anybody that could help me they should have mentioned that in the start before payment. Speaking of payment, Varsity Tutors is a complete Scam!!! Over the phone they told me exactly what I would be signing up for which was a payment of $512 dollars for 8 sessions between my two subjects. When my stats tutor didn't work out, I called them and told them to cancel that portion and they just said that the 4 hours made of stats tutoring can be also used for my math tutoring so I left it and used up all 8 sessions for math.

    After I completed all 8 sessions I emailed both Varsity tutors and my math tutor and told them I no longer need sessions as I am a university student and do not think this company is worth $512 for 8 sessions and I can no longer afford it. My tutor kindly replied and said that he will also let varsity tutors know that I would like to cancel my membership and do not need any more sessions and when I asked if there was anything else I needed to do, he replied no. Varsity tutors on the other hand just sent an email that they received my request and that they will try to get a hold of me.

    I thought that I was finished with this company, however I checked my bank account and realized that they had still been charging me monthly for $276. I was completely shocked and when I called them they basically told me that they signed me up for a 24 month contract that I have to pay every month and that it is non-refundable. How crazy is it that I needed help for just one semester of university (4 months long) and they signed me up for 24 months total without telling me. Nothing in the contract said anything about this 24 month period and all I have are the receipts each month saying that they took $276 out of my account.

    They kept telling me through this phone call that there is nothing they can do and that I will keep getting charged for the next 2 years. This is so insane and I hope everyone that is thinking of trying this ridiculous scam of a company does not and finds somewhere else. As I said I am a university student and I cannot afford $276 to be taken out of my account for 20 more months for something I never agreed to. So they better believe I will be fighting for my money back.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Katrina - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We will be contacting you soon to learn more about your experience. Your satisfaction is very important to us. - The Varsity Tutors Client Experience Team

    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaffBillingTransparencyTimeliness

    Reviewed May 10, 2023

    We needed tutoring service for our daughter so we called to ask for information. I told the guy I spoke to that I do not want to commit to a 24-month because I need to see first if it is something that would work. The 1st 2 tutoring session did not go well. After the 1st session, I informed them I definitely do not want to continue and would like to just use the hours left. I was told they will keep the membership on pause. I told them I would like to make sure I am not committing to anything. I was assured that there was no commitment and that I could use the remaining hours at our convenience.

    Second session was even worse. Third session we lost the 2 hours because they said we confirmed the session and it was a no show. We never confirmed any session that day as my daughter had 2 matches that day and would have been too exhausted to do a two-hour session. Last 2 hours we lost again. Tutor said it was no show but I sent an email beforehand to let her know she was sick. So we paid $432 for 4 hours! And then someone calls me to let me know we owed 2 more hours? How did that happen??? I tried to explain but I was told I had a 24 month membership. I told them that is not true.

    Someone calls me again the next day. I offer the same explanation but it seems like they're not understanding the word cancel and the woman kept on offering me options. Today our credit card gets charged $621!!! I call them to ask - and I was told they will review but can not confirm if a refund is possible. So now I am waiting for their review and for them to give me back my $621 which they shouldn't have taken in the first place. I feel like I was robbed twice over. This is just wrong and business should not be conducted this way. When clients do not want to continue because they are not happy with the service, they have every right to cancel the service without being harassed let alone take more money from them. $621 is not a small amount of money. We are not rich and we work hard to provide for our children's needs. This should be returned to us.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Bernadette - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

    Customer ServiceContract & TermsCoverageTechSales & MarketingPricePunctuality & SpeedStaffBillingHonesty & Transparency

    Reviewed May 6, 2023

    We were looking for study help for our high school student in Math Calculus. When we called Varsity Tutors, the representative sold us a package for 8 classes and insisted on pre-payment for the package. There was no reference to a subscription or contract or much less auto-renewal terms. We were billed about $500 for the package with "satisfaction guarantee". There was no explicit signed contract ever presented and there was no terms recorded at the point of sale. We specifically requested only 8 classes and rep agreed and said she made notes of that with verbal agreement. The tutor was knowledgeable and was helpful to my student's study prep. He was prompt and explained the lessons well though there was no set curricular structure. He was professional and did a good job.

    As we drew close to the end of the package, we clearly explained to the rep that we needed no further classes. However, Out of the blue, our credit card was fraudulently charged for another $500!! We had not requested further classes. When we called the Varsity Tutors, Ashley who this time identified herself as the account manager said that as per the contract's terms of use this is non-refundable and it is auto-renewed if not cancelled 10 days prior. We have disputed in writing as a response to their email notifying to Varsity Tutors of their breach of trust and contract since we had verbally notified to them 3 times of our request for no further classes beyond the 8 class package.

    This company has extremely egregious and fraudulent business practices using opaque contracts with auto-renewable fine print. The contract terms and much less the contract itself is never presented to the customer which extremely misleading. There is neither a line to the supervisor or an appeal process worth an effort. On further discovery, we found that the company has been losing out on the stock market and has been fraudulently moving all of its customers into a subscription model to attract investors. So customers beware when dealing with this company. they are a scam.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Chris - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can, unfortunately, we are unable to locate you with the contact information you have listed. Could you please email us directly at customer-experience@varsitytutors.com? We look forward to providing a prompt resolution to your concerns. - The Varsity Tutors Client Experience Team

    Gina increased rating by 3 stars.
    Customer ServiceTechPunctuality & SpeedRefunds & PayoutsStaff
    After a positive interaction with Varsity Tutors, Gina increased their star rating on May 9, 2023.

    Updated review: May 9, 2023

    They contacted me soon after I published this review, and issued a full refund. I appreciated their prompt response to address my concerns.

    Original Review: May 1, 2023

    I noticed that the hours I purchased kept disappearing, then I realized that every month they zero all purchased hours even if they weren't used. When I called them, they said the hours I purchase every month expire whether we use them or not. Very deceptive contract they make us sign. However, it wasn't even my problem with this company. I tried and tried to use up the hours by trying to find qualified tutors for my two children - precalculus, honors geometry, Latin, and writing. We just couldn't. Their math tutors couldn't even solve the simple questions, and my two kids were VERY frustrated. A Latin tutor they found for us couldn't even schedule the sessions because she couldn't figure out how to use their system.

    After many hours three of us spent, I finally gave up and requested the refund for our unused 12 hrs (NOT expired) and close the account. However, they refused and said we should just try to find different tutors when I clearly stated that we tried many different tutors already. I even asked them to review the sessions (they record every session) to understand our frustration. I don't think I will ever get the money back, but I just wanted everyone to know how unprofessional this company is and wanted to warn not to use their service.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Gina - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

    Customer ServicePricePunctuality & SpeedRefunds & PayoutsBillingRates

    Reviewed May 1, 2023

    I'm a single woman in my late 30's going back to school to finish my degree. I'm paying for school out of pocket and working 30+ hours a week while taking 16 credit hours. If this sounds like you, spend your money elsewhere. There's no consideration or customer service offered. You pay monthly price for a service (whether the full amount of that service is used or not). If there are leftover available tutoring hours that have already been paid for, they're not rolled over. If an automatic, monthly, non-refundable payment of $650 doesn't bother you...by all means, have at it. But, It's far more cost effective to find a tutor through other means and not overpay. Varsity's model is just another example of the "business of education".

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Rachel - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

    Customer ServiceCoveragePricePunctuality & SpeedMaintenanceStaffBilling

    Reviewed April 30, 2023

    We had a very bad experience with Varsity Tutors. Our tutor was nice and did a good job with our daughter, but we're on different coasts so timing was really difficult. Most of the available times on our schedule didn't work for our tutor. That made it very challenging to fit in our sessions around school, homework, activities, the tutors existing schedule with other kids, etc. They tell you it is easy - it is not. They also charged us for a day when my child was sick. I used their chat customer service feature and the person scheduled time for me to talk to someone live that evening. We picked a time, I confirmed, and then sat there waiting with no call. They never bothered.

    I scheduled a second call with them for the following day, same outcome. They didn't bother to call back. Busy parents beware - they don't care about or value our time at all. I then called the main number, waited on hold for a very long time, and finally got someone live. The woman I spoke with said she was sorry that I was left hanging but there was nothing she could do about the charge. That was it. She had an attitude, her apology was not sincere or understanding of the frustration (from being billed for time we didn't use and for being ghosted multiple times by her staff).

    At the end of the day, we wasted a lot of our time, we were told we could book during convenient hours for our child and family (didn't happen), we were told they would fix the billing issue (they did not and we still had to pay it), and we spent hours trying to fix an easy issue that they could have chosen to resolve. I asked her if it was worth losing a customer and she didn't answer but did say she was happy to review the hours with me again if it would "make me feel better." The attitude was an issue - and we will not be back. We had planned to renew but we most definitely will not be coming back. Terrible customer service - difficult scheduling - and expensive!

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Alexia - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

    Profile pic of the author.
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 29, 2023

    I have tried many tutors before and have not had much success. Both my Kids have been with Varsity Tutors for a Month and it has been a wonderful experience for my kids. They truly enjoyed their lessons with their tutors, their tutors are very thorough with them and their needs. The customized approach to their learning needs has been really helpful as I have never known what exactly was wrong with their reading and math challenges. The tutor will work on their strength but address their challenges each session. The review notes after each session are very thought out and keep the communication open with us the parents. I like the fact with always have a way to communicate with the tutors at all times to be flexible for any scheduled change from week to week. My kids never really enjoyed tutoring in the past, but look forward to their tutoring session every weekend and has surprised both my wife and me. Thank you.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi James - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Verified purchase
    Staff

    Reviewed April 29, 2023

    After a day or two of confusion, we were set up with a tutor that has been supportive, encouraging, and effective in helping my daughter feel better prepared for upcoming testing for high school. It’s been great to watch her confidence and comfort rise.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Carmelita - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Verified purchase
    Staff

    Reviewed April 28, 2023

    We have been using Varsity for tutoring to prepare for SAT test. The tutor is amazing, and I am sure it will help with her SAT; The process is simple and efficient with video tutoring. The tutoring program is also flexible on timing and frequency to match our needs. Overall 5 stars!

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Leila - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Verified purchase
    Online & AppStaff

    Reviewed April 26, 2023

    I normally don’t reach out to sites like this for assistance because they usually take advantage of the person and overcharge and you don’t get anything out of it. That is not the case with Varsity Tutors and my instructor Señora Juliana **. I chose this site because my wife is Latina and I want to communicate with her in her language as much as she focuses to communicate in English. Señora ** is very personable and professional. Her conversational style makes it easier to learn and use the proper verbiage and pronunciation for each situation. I see the value more and more every week and it always leaves me anxious to get to the next week. The only thing I would add to the site is Spanish tutorials/lessons throughout the week to help assist with the learning plans. Other than that, I would still give Varsity Tutors a 10/10.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Delvin - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Customer ServicePriceStaff

    Reviewed April 26, 2023

    I signed up for a package of tutoring sessions for Adobe products. It was 4 sessions. They provided only 3 out of 4 sessions and then charged us for an additional 4 sessions although they had previously confirmed over the phone that the 4th session would be provided and no other charges would be forthcoming. Many attempts to resolve this were attempted and were met with a defensive and indifferent attitude. In the end we were charged an additional $350. Which at this point I have no hope of recovering. Utter rip off, they don't care about how they treat their clients. Do not recommend.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi David - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can, unfortunately, we are unable to locate you with the contact information you have listed. Could you please email us directly at customer-experience@varsitytutors.com with the email address and phone number associated with your Varsity Tutors account? We look forward to providing a prompt resolution to your concerns. - The Varsity Tutors Client Experience Team

    Customer ServicePrice

    Reviewed April 21, 2023

    I had a really good experience with my tutor for my physics class. The problems came when I was done my classes and I tried to cancel my service. I emailed the and tried to contact them by phone to cancel I never got a response by email, and when I did finally get someone on the phone they said they would process the cancelation but I was charged for the next month anyways. I was also charged for a session that my tutor didn't show up for.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Alexander - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

    Verified purchase
    Customer ServiceRefunds & PayoutsStaff

    Reviewed April 20, 2023

    We’ve had a great experience. Our first tutor wasn’t a good fit for my son so they gave us credit for the session and found someone else that was perfect within a day! Great follow up and desire to help you.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Barbara - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Verified purchase
    Staff

    Reviewed April 18, 2023

    My 7 yr old is being tutored and has had about 4 sessions. I knew on the 1st session, her tutor was phenomenal. Her working many many years with kids ranging between K-3rd, she has more than enough experience to question something that was not put in my daughter's notes. It was my daughter has 504 and IEP. She asked me, "Does she receive any additional or extra classes, care etc?" She flat out ask, "such as a 504 or IEP?" I said yes. She mentioned it's not noted on her informational form, but I noticed... she explained why she asked. I was more than happy she asked because it was supposed to have been there. I knew from the second she picked up on it, that she is perfect. I am very happy with everything. My daughter loves working with her tutor, loves the extras that come in the package. It's been really awesome so far.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Brianna - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Verified purchase
    TechPriceRefunds & PayoutsStaffBillingRates

    Reviewed April 15, 2023

    I discovered many unauthorized charges against my credit card for "tutoring my daughter". She used Varsity Tutors for 9 hours in Nov 2022. Then they charged my card $509/month ever since. Every month they zero all her billed hours (none used) and then bill for 8 others? She ok’d what she thought was a rate sheet but is instead a very long deceptive contract with hidden predatory clauses. These include 2-year non cancellable term and automatic $509 monthly billing for 8 hours that immediately expire if not used by month end. They charged so far $3,054 for 9 used (partial) hours and their position is that she must pay another $9,162 over the next 18 months. What can I say!?!?!?! UNPROFESSIONAL is an understatement.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Charles - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can, unfortunately, we are unable to locate your account with the contact information you have listed. Could you please email us directly at customer-experience@varsitytutors.com with the phone number and email address associated with the Varsity Tutors account? We look forward to providing a prompt resolution to your concerns. - The Varsity Tutors Client Experience Team

    Verified purchase
    PriceStaffValue

    Reviewed April 5, 2023

    Fantastic Resource! The tutors are committed to helping my daughter succeed and target the lessons to the way she learns best. Worth EVERY penny! I tried to find a way to teach her for years. My only regret is that we find this option earlier!

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Kathleen - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Verified purchase
    PriceRates

    Reviewed April 5, 2023

    My daughter started Varsity Tutors over a month ago and absolutely loves it and her teacher she looks forward to tutoring and asks every day!! I am so glad I found this place! Price is very reasonable for all the options you or your child has. I am so excited to see the future with Varsity Tutors!

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Taylor - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Verified purchase
    Staff

    Reviewed April 5, 2023

    Our regular tutor has been so helpful! My son says she clarifies concepts in far less time than he could untangle them on his own. He understands the concepts better, in less time, and his grades reflect this improvement. We have also used the instant homework help a few times. One time it was fine but the second time it was exceptional. Very pleased with the service overall.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Laura - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Verified purchase
    Sarah increased rating by 4 stars.
    Customer ServicePrice
    After a positive interaction with Varsity Tutors, Sarah increased their star rating on April 5, 2023.

    Updated review: April 5, 2023

    Excellent and fast customer service.

    Original Review: April 4, 2023

    I lost 15+ tutoring hours because they expired. Very disappointed. Too expensive to lose these hours. The tutoring was decent, but if hours expired, not worth the cost. There was no notice that the hours were expiring. Called customer service, got passed around.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Sarah - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

    Priscilla increased rating by 2 stars.
    Customer ServiceTechPunctuality & SpeedStaffBillingEase of Use
    After a positive interaction with Varsity Tutors, Priscilla increased their star rating on June 1, 2023.

    Updated review: June 1, 2023

    Issue resolved, full tuition reimbursed after online reviews.

    Original Review: March 30, 2023

    Enrolled in plan for almost $500/month because instant tutoring sounded great with busy schedules. Unfortunately the instant tutoring was not easy to navigate and the tutors are college students who are smart but not "teachers". When I called Varsity for help navigating to the instant tutoring, the service rep didn't even know they offered it and couldn't help me. So much for getting help when you need it. The tutors are college students who lack patience and actual teaching skill. In addition, the tutor we were finally linked with was very difficult to understand due to a heavy accent. My son has ADD and anxiety which was worsened by this. When I called Varsity to stop the membership I was told I had a contract and could simply decrease my plan but not cancel. NO EXCEPTIONS.

    DO NOT sign anything for monthly tutoring with this company. I basically donated $2000 to them, tried everything with my son and he refused to use the service because it stressed him out. They don't care, will continue to bill your account and take your money for no services rendered even if you are unable to use the service as I am.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Priscilla - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We will be contacting you soon to learn more about your experience. Your satisfaction is very important to us. - The Varsity Tutors Client Experience Team

    Verified purchase
    StaffEase of Use

    Reviewed March 30, 2023

    Great experience. Our tutor is amazing - very knowledgeable, engaging, caring. My daughter looks forward to her tutoring sessions, and really enjoys her time with her tutor. The ease of use, flexibility and access to expertise are just a couple of the reasons why I really like this service. I highly recommend Varsity Tutors.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 29, 2023

    Tutors are amazing and amazing in their fields! Everyone from support staff to the tutors are all very kind and very quick with responding to emails and messages! Very flexible and are happy to work around any scheduling issues that you may have! Highly recommend!

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Milos - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Verified purchase
    Staff

    Reviewed March 29, 2023

    My daughter was apprehensive about starting tutoring until she was introduced to Charity. Charity has been able to bond with and gain trust from my daughter during the first session! Charity is always very professional and helps my daughter to feel comfortable asking questions. I’m glad I found Varsity Tutors and was perfectly paired with Charity! Thank you.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Josette - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Verified purchase
    Staff

    Reviewed March 24, 2023

    We are extremely pleased with Varsity Tutors! Technology has come a long way and it sure helps not having to drive back and forth to receive the help that is needed. Thank you for being a part of our sons' academic success.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Diane - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Verified purchase

    Reviewed March 23, 2023

    They are great. They spend extra time with my child and he is doing great.. I would highly recommend them. He looks forward to his next lesson and they get a lot done. They keep us informed on when the lesson starts and always send a reminder. Thank you to them!!

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Corey - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Verified purchase
    Staff

    Reviewed March 23, 2023

    Loving Varsity Tutors! My partner is making progress in ESL and our daughter is strengthening her reading! We also signed her up for piano and French classes because it was so convenient! The instructors have all been kind and professional.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Christopher - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 16, 2023

    Very happy with Varsity. Signed my son to help with study and revising techniques. His tutor is really good. I am now organizing different tutors for different subject to revise for his GCSES. They have been really helpful and everything was organized quickly.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Heidi - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Verified purchase

    Reviewed March 16, 2023

    When I use varsity tutors I was able to achieve my goals of doing great in BIO. I was doing very poorly before varsity tutors and now I am doing better than I ever thought I would. If you are thinking about using Varsity Tutors, don't give it a second thought.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Damian - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Verified purchase
    Staff

    Reviewed March 15, 2023

    Varsity Tutor's Ms. ** has been a blessing to my family and 10th grader. Our goal of improving grades and catching up on overdue lessons is right on track thanks to Ms. **. She does a great job sending us friendly reminders of upcoming tutoring sessions, video replays of tutoring sessions and lesson notes for students to review between sessions. My son actually reads the notes and uses them to help him focus between sessions. He also watches the videos for additional support. Ms. ** is organized and uses the tutoring time well. She is positive and encouraging and keeps students engaged by directing them to think and plan and generate ideas. I hear my son sharing academic ideas, strategies and engage in scholarly discussions in his sessions. Thank you Ms. ** and Varsity Tutors for the positive difference you are making for my family and 10th grader!

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Linda - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Sales & MarketingRefunds & PayoutsStaff

    Reviewed March 14, 2023

    Not happy in the slightest - claimed you get a refund if you can't find what you need - then when you try to get it back, they say no, it's credit, no refund. 3 people heard the sales rep's pitch - to me that is fraud. Was not able to provide the immediate help needed, we found it elsewhere with no problem. I would give zero stars if that option was available.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Vincent - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

    Verified purchase
    Punctuality & Speed

    Reviewed March 12, 2023

    My daughter cried when it can to fractions and decimals... Now she can't wait to learn! She is smiling and excited about learning! Reading comprehension was dull and dry ...with Miss ** it is fun and exciting! We went from tears to cheers! Thank you more than words can say!

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Robyn - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Verified purchase
    Staff

    Reviewed March 11, 2023

    Really pleased with the tutoring. Both of my kids are having weekly English Language Arts tutoring with real teachers. My kids are not behind in English/reading, however, I am trying to ensure my children are ahead of the class, this program really helps. Both of my children really enjoy the tutors and it’s nice to have the same person each session. For us we do not have them tutor based specifically on their homework. Since these folks are actual teachers, we use the program to have them teach 1:1 the grade ahead.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Sarah - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Verified purchase
    Staff

    Reviewed March 11, 2023

    My tutor has been amazing. He is understanding and is patient! I am glad that I made this decision to start learning Japanese. My tutor makes it fun and teaches me about the culture as well. It doesn’t feel like a class!

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Jovanni - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Verified purchase
    Staff

    Reviewed March 11, 2023

    Our tutor Teresa is amazing! She has changed our child’s life. Love the notes and video summary after each session. Highly recommend! Teresa has worked hard to establish a connection with my child and I truly appreciate it. My child wanted nothing to do with tutoring but Teresa made him feel comfortable and he won’t admit it, but I think he looks forward to it. It’s only been 2 weeks but we have noticed an increase in his marks. Thanks.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Briana - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Verified purchase
    Customer ServicePriceStaffValue

    Reviewed March 9, 2023

    Signed my son up for tutoring because he was struggling to keep up in class and it was effecting his self esteem. He began to act up and get in quite a bit of trouble. It was super frustrating for both of us. Varsity found a tutor that was a great match for him and as. Diligently working with my son to help him improve in the subjects he’s struggling on. We haven’t been using Varsity for very long but I already see a positive shift in his confidence and his attitude. I’m not getting calls from the school and I’m really happy overall with the program. It’s affordable and worth the money to help him distress his little mind and build his confidence. 10/10 would recommend!

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Alicia - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Jennifer increased rating by 4 stars.
    Contract & TermsPricePunctuality & SpeedStaff
    After a positive interaction with Varsity Tutors, Jennifer increased their star rating on March 14, 2023.

    Updated review: March 14, 2023

    Thank you Varsity Tutors for resolving this issue. Everyone I spoke to was very pleasant and listened intently when I called. Your customer service is excellent and patient.

    Original Review: March 3, 2023

    I ran across Varsity Tutoring while looking for some quick tutoring for my granddaughter before she took the ACT. I told them that she had about a month before the test and I just wanted some one-on-one help and tips before the test. I did not want something long term and he agreed that they could help. I was promised 4 one-on-one sessions and group tutoring. I only got 1 one-on-one session with them because the tutor never showed up and then when they told me to go to the emergency tutors, they did not know what to do.

    They were supposed to test to determine what my granddaughter needed but never worked with her on anything from the test and the tutors were lost and also very hard to understand. One even told me a website to visit to get help after speaking with me for about 5 minutes. Varsity Tutoring had the nerve to charge me for another month after I told them I just wanted quick tutoring for a month. Don't waste your money on Varsity Tutoring. It's a rip-off.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Jennifer - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We will be contacting you soon to learn more about your experience. Your satisfaction is very important to us. - The Varsity Tutors Client Experience Team

    Asghar increased rating by 3 stars.
    Customer ServiceStaffTransparencyTimeliness
    After a positive interaction with Varsity Tutors, Asghar increased their star rating on March 9, 2023.

    Updated review: March 9, 2023

    The Company was able to resolve and rectify the issue we were experiencing.

    Original Review: March 3, 2023

    We used a month to month subscription service. The company emptied our account balances without explanation. We’ve reached out to understand but no response from VS.. Please Google Better Business Bureau.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Asghar - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We will be contacting you soon to learn more about your experience. Your satisfaction is very important to us. - The Varsity Tutors Client Experience Team

    Verified purchase
    Staff

    Reviewed March 1, 2023

    I have been extremely pleased using Varsity Tutors for my second grader. From the consultation I knew I was in the right place. My consultant was excellent at analyzing what resources were best for my child and finding a tutor that is a great fit. My child loves her tutor-we have had in person tutoring in the past and she has NEVER been excited to participate. It's completely different-she enjoys learning with our tutor and does not dread her time. I also love that there are libraries of other resources and additional classes that come along with our membership.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Leslie - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 1, 2023

    Vandini from Varsity Tutors continues to do an outstanding job helping my middle-schooler with math. As his confidence and knowledge grow his performance improves. Vandini's approach is patient and effective. I highly recommend this service to anyone who is struggling with helping their child academically. My son never complains or resists attending his sessions and they are very accommodating as far as scheduling and flexibility.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Teri - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Verified purchase
    PriceStaffValue

    Reviewed Feb. 28, 2023

    Thank you Varsity Tutors! My daughter's HS Honors Chemistry class is obviously quite difficult for an underclassman. She found her exams didn't seem to relate directly to the work discussed in class and contained poorly worded questions that were difficult to decipher. Her Tutor has helped tremendously further explaining what her teacher is trying to enforce. Worth every penny.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Lorraine - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    jun increased rating by 4 stars.
    Customer ServicePriceRefunds & PayoutsHonesty & Transparency
    After a positive interaction with Varsity Tutors, jun increased their star rating on March 6, 2023.

    Updated review: March 6, 2023

    I was contacted by their customer service whom this time was genuine in trying to help resolve my issue. I was happy with the resolution they had offered.

    Original Review: Feb. 28, 2023

    I was paying around 350 a month and they hooked me up with a tutor that has an AA degree and tutors in a huge range of topics. Initially, I had taken a test and I had gotten 17 out of 20 by myself. I went through the test questions with the tutor and I went back to take the test again. His answers had gotten 12 out of 20. Why are you even tutoring others when you don't know anything. He kept telling me how he had wanted me to be part of his team in a cybersecurity contest. He told me he can hook me up with apprenticeships and he would send me emails on various information.

    None of his promised ever came through, he kept canceling my tutoring sessions 10 minutes before a session starts. He wouldn't even answer his messages or let me know what was going on. Your hours with Varsity Tutor expires at the end of each month, so he cancelled one of my sessions at the end of the month and wasted one hour of my allotted time.

    I called into varsity tutor to cancel my membership, they lied to me over the phone and never canceled my membership. I had to call in at the end of the month again and finally they had canceled my membership. Also, they did not let me know about recurring charges and they do not give refunds. Furthermore, I had requested for someone with a bachelor degree, master, PhD or at least a teacher to tutor me. It has been over 48 hrs and they have not found me anyone. Avoid this business at all cost. You can get chatgpt to tutor you for free or 40 bucks a month.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Jun - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We will be contacting you soon to learn more about your experience. Your satisfaction is very important to us. - The Varsity Tutors Client Experience Team

    Verified purchase
    Staff

    Reviewed Feb. 23, 2023

    We were very nervous about finding a tutor who could meet my differently-wired kid where he's at and meet his needs. But right off the bat, Varsity Tutors assured me that they have specialists who work with all kinds of learning differences which put me at ease. My 12 year old went from being grumpy about giving up an hour of video game time to telling everyone how much he likes his math tutor in just three sessions. We're off to an excellent start.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Jennifer - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Profile pic of the author.
    PricePunctuality & SpeedRefunds & PayoutsMaintenance

    Reviewed Feb. 23, 2023

    I paid over $500 to get a Tutor for penmanship. It requires a home visit but Covid came and ruined that. I waited 2 years. They said no more home visits. Then they wouldn’t refund the $500. Major credibility fail. Online does not work for penmanship.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Thomas - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 21, 2023

    Varsity Tutors was quick to respond to my inquiry, and was diligent enough to find me a native Mandarin speaker. My tutor is AWESOME! She's not only an experienced professional, but has gone out of her way to help me with specific academic and business needs.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Samuel - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Customer ServiceTechRefunds & PayoutsStaffHonesty & Transparency

    Reviewed Feb. 21, 2023

    I spoke to her staff called Laura, she lured me into two hours per week for my son and told I have to pay upfront which I did. I had insisted on a tutor from Alberta which she lied to me that she was going to provide but to my surprise they gave me someone from Saskatoon who is not a teacher and also had difficulty in communication. It was a waste of time, I complained while they promised to give me another tutor but instead same person came back online and still could not connect, he sent me a message that he had wifi problem. We only had one hour with Varsity tutors out of over $600 cad they took from us. Laura had told me they would refund my money if I am not comfortable.

    To cut my long story short, I did not know that varsity tutors is a dubious company and they succeeded in parting my $650 WHILE WE ONLY HAD ONE HOUR. They gave me another tutor from Newfoundland and while we had only one hour 30 mins, they told me my subscription had expired and as such will not be able to refund my money. There lots of complaints about varsity tutors, they always use their staff to write good reviews, the company is of dubious character, public should stay away from them.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can, unfortunately, we are unable to locate you with the contact information you have listed. Could you please email us directly at customer-experience@varsitytutors.com? We look forward to providing a prompt resolution to your concerns. - The Varsity Tutors Client Experience Team

    Verified purchase
    Staff

    Reviewed Feb. 21, 2023

    Varsity Tutors has helped my student maintain an A average in Honors Algebra 2 since we started using the service. Prior to using the service my student had a 70% average. My student was also able to score 95% on the semester exam.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Aquil - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Verified purchase
    PriceStaffEase of Use

    Reviewed Feb. 10, 2023

    Varsity Tutors has been great. Very easy to use and my tutor Omer is fantastic! I am finally getting passing marks on my college calculus exams. I would highly recommend this for anyone who is struggling. Well worth the investment.

    Thanks for your vote!
    Varsity Tutors
    Response from Varsity Tutors

    Hi Jonathan - Thank you for your feedback. We are glad to learn that Varsity Tutors is a good match for your needs!

    Loading more reviews...

    Varsity Tutors Company Information

    Company Name:
    Varsity Tutors
    Company Type:
    Private
    Year Founded:
    2007
    Address:
    101 South Hanley Road, Suite 300
    City:
    Clayton
    State/Province:
    MO
    Postal Code:
    63105
    Country:
    United States
    Website:
    www.varsitytutors.com