Varsity Tutors Reviews

AJ contacted me and immediately resolved the issue, working with us to get us established back again with the hours owed to us. Thank you for the outreach and resolution.

Ok I have to give AJ a shoutout because I was beyond upset about how things went but AJ reached out to me the same day I had an issue and really dug deep to see what the issue was and helped me resolve this issue. I can’t tell you how happy I am. This has changed my entire perspective on this company just because of working with AJ. I’m very happy with our agreement and will definitely be a returning customer as long as I can work with AJ.

The tutoring itself was excellent. Greyson's tutor was patient, encouraging, and helped him make noticeable progress in just a few months. We were genuinely happy with the quality of instruction and appreciated the positive impact she had on his confidence and learning. My issue is with Varsity Tutors' billing policy. The membership was about $250 per month, and I didn't realize that unused tutoring time expires each month. It's a strict "use it or lose it" policy. I believed I had canceled my membership and thought the unused time I had already paid for would still be available when we were ready to return. Instead, I learned that I had lost about $500 worth of tutoring.

After having issues with the site and our experience the manager reached out to me and rectified our issues and helped Allison go on to improve her SAT score.

Spoke to Varsity Tutors. They were able to help me with the issues.

My son signed for varsity tutors last year and took session for 4 months however did not find it useful. He stopped taking any tutoring from January but we have been charged every month.. we did not realize this was a subscription service. Since we did not use services we called to cancel and ask for a refund.. but agent said she cannot process a refund. This should not be acceptable as we find this behavior to be predatory on young college students.

I just had the worst experience with Varsity Tutors... I had a tutoring session with a tutor who kept on rescheduling... They charged me 241 dollars.. I asked for a refund because I still had hours left over from the previous month which I never used.. I received my first refund.. As the month is going on, I'm having the same issues. I am reaching out to customer service in speaking to live agents that are saying they are gonna help me.. But no resolve to this situation.. And refuse me my money back because they said that I had the same issue last month... That is very true. I have the same exact issue of not having a tutor and getting charged money for services that I never received... To Me it seems like a scam. I am a single mother. I cannot be getting charged money for a tutoring session that my son has not been able to receive... I can't believe I got duped by this fake tutoring place.

I was not aware this was a subscription. I was informed it was 300 for 4 hours or 3-4 online classes. I thought sure I'll try it, and if my daughter likes it, we'll pay the next 300 for more classes. I am out 600$ my daughter took 1 class!!!!! I requested a refund since 600$ for 1 class is ridiculous. I haven't heard from them since. Now I am disputing with my card company as fraud and no service rendered.

After we canceled with them they continued to charge us 600 dollars for several months. Do not use them or give them your credit card information!!!!

My son has been with Varsity Tutors for over two years on the 8 sessions per month plan at $499 per month. What started as a small request uncovered something much bigger. Last month I called to pause our membership because April went entirely unused, I was already billed for May, and we were going on a long vacation. The representative said a pause was not possible and suggested I cancel. I did not want to cancel because my son's tutor Morgan ** has been excellent. So I asked for something far smaller - carry over just 6 unused hours from April into May. That one small request was never resolved.

Unbelievable that they allow a 16 year old sign up for a 1 month session for $314.10, but after it ends, they continue to charge the credit card. Nothing in the T&C gives them authority to charge us monthly. You cannot cancel online. When you call to cancel, you get an "advisor" not authorized to refund you for payments you never authorized in the first place. Once we were able to get through to a manager, we were told that he could not process this request for 72 hours. So now what? We sit and wait? After being on the phone for no less than 20 minutes, we have no resolution and the manager asked if we would mind "staying on the line to rate his service". Are you kidding me??

Hi, the customer service reached out to me the same day and we resolved the issue.

I am about to lose my mind with Varsity Tutors and my daughter hasn't even had a tutoring session yet. Tutors not responding, Tutors telling me about how their sad personal lives prevent them from committing to the assigned session, Tutors cancelling at the last minute. What a severe waste of time when I could have been helping my daughter myself instead of communicating with them.

I was a student receiving tutoring services for Advanced Accounting and have completed three sessions to date. After my first session, I requested a different tutor due to limited subject-matter expertise. During my sessions with the second tutor, I experienced ongoing concerns regarding the quality of instruction. When I asked for explanations of the solutions provided, the responses lacked clarity and depth, making it difficult to fully understand the material or apply it in a practical, real-world context.

Extremely deceiving tactic that automatically signs up you up for recurring billing with no way to cancel your membership or even remove your credit card before the next billing cycle hits and then they refuse to refund even 1 day after it renews. They make it fast & easy to sign up, but require to make a PHONE CALL to cancel the membership. No way to cancel in the online portal or even using their chat service. Your credit card can also not be removed to prevent unauthorized charges. Beware!

Unfair business practices! At first, things were going well however, after about a month, our tutor did not show up for 2 sessions in a row. After the second time, I called to ask for a refund for the 2 missed sessions and the remaining 3 left on the monthly plan, which is more than fair. While they did replace the tutor and include the sessions missed, I spent over an hour advising them that I just wanted my money back for not showing up and wished to cancel. It seems odd that you can just not show up for your job and still bill people and not allow them to cancel remaining services for unprofessional behaviour. I spent over an hour on the phone trying to explain this, but got nowhere. I would not recommend this company to anyone.

I had a very frustrating experience with Varsity Tutors and would not recommend their service. I signed up for a $249/month plan that included a fixed number of tutoring hours. However, over multiple months, I was charged inconsistently significantly higher amounts above my plan monthly, resulting in $193.90 in additional, unexplained fees (three months), plus an extra charge after cancellation the following month. They never agreed to refund the extra charge and only gave me extra credit hours. The company claims these are “supplemental tutoring fees” for extra time, but I never requested or approved any additional hours. My child only attended scheduled sessions within the agreed timeframe.

One star is honestly one too many for this company. I signed up for 1 month of tutoring for 4 hours for my son as our local tutor was away with a family emergency. I made it clear when we signed up that we only needed tutoring for one month to fill in while our local tutor was away. They have auto charged my credit card $349 for the last couple months for a service we did not sign up for and have not used. They also do not send invoices so you aren’t even aware of the charges right away. I called and spoke to a representative and put a request in for a refund, but based on other reviews it seems I will have to go through my credit card company to get our money back. This company is predatory, the customer service representatives I spoke with were rude, not helpful and would not transfer me to a supervisor. Stay as far away from Varsity Tutors as possible.

After filling out an online form, was called immediately and explained to the advisor my daughter would be taking the SATs in a few weeks. The advisor said we could sign up for 8 tutoring sessions in that time frame and we were assured they would be able to accommodate our schedule. We signed up and there was no mention of recurring fees.

Unfair billing practices. The hours don't roll over even though you pay for them and there is no guarantee you will get a tutor to help you in the time you need. During the holidays it is impossible to utilize all the hours with school being out of session and not having any curriculum to provide the tutors. If they actually had their own, it wouldn't be an issue but it is all up to the students and parents to provide everything.

This company is very dishonest. They get you in by saying you are paying for a specific number of sessions, then switch it up on you and tell you it is a subscription, and if you don't use the sessions by the end of the month, you lose them and they charge you for another group of sessions. NOTE: A subscription and that the sessions expire at the end of each month was never disclosed when signing up. They will then refuse to refund the money even though we don't need or want the service anymore. Big-time scam company. Don't ever use this service!

BEWARE: When I first considered this program, I was called instantly after putting in a on-line request. I explained my concerns that my daughter was anxious and I was concerned this might be the wrong fit. I was told that I could sign up for one month, give it a try and if it wasn't the correct fit they would refund. Well my daughter tried it and it made her anxiety worse, so we called. (Of course it's all online until you cancel!) Spoke with a man reading a script, who refused to refund, let me speak with a supervisor or adhere to what I had been told.

I am compelled to express my dissatisfaction regarding my experience with this company. After formally requesting the cancellation of my membership, it is troubling that I was not refunded for any of the unused hours. This raises serious concerns about the principles of unjust enrichment and the company's contractual obligations.

Continued To Bill My Credit Card Even After Promising Me In Writing For Cancelation & Refund. Sarah H said I would receive a refund and they continue to charge my card. I'm not sure if this is a large scale fraud scheme or poor billing practices.

Nike says "Just Do It." I say "don't do it" especially when they continue to draft money out of your account. I wish I had read the reviews before hand. I called and called and Called they were not customer friendly. The tutors were good but the business policy and staff are awful.

STAY AWAY FROM THIS PEOPLE. THEY WILL STEAL YOUR MONEY WITH A SMILE ON THEIR FACES. I paid $500 for a tutoring session (8hrs) and nobody told me there was a subscription attached to my service. I just got a $700 charge in my credit card for the before mentioned subscription. When I called they said basically it’s what it is; no refund at all. In other words, they got the money for a service that I wouldn’t be using and there’s nothing you can do. See all the complaints in BBB and hope you make a good decision.

My daughter finished her classes in early 12/25 at FSW. Varsity Tutors charged my credit card $349 on 12/22/25 for a 30-day subscription ending in 1/22/25. When I called for a refund, they said they could not refund the charge. My daughter doesn't start her program until August 2025. Trying to deal with my credit card company to start a dispute. This company is unreal. Stay away!!

These guys are predatory, be careful when you sign up. The tutoring and system were fine, but they will sign you up without telling you for a monthly plan - which in my case meant an additional $500! - and when you call them, they refuse to issue a refund (I'm sure it was buried in the terms of reference, but the person who sold me the plan did not tell me it was recurring....which is incredibly unethical). And then give you no ability to speak to anyone else to contest it. Absolutely criminal.

BEWARE of Varsity Tutors' "no refunds" policy! My son graduated from college in August of this year. Come November, we received a bill from Varsity Tutors. Thinking this was a simple error, I contacted the company. It was not an error, according to the account manager who answered my call, but an automatic renewal. They could cancel my account as of December, but they offer no refunds, so we had 4 hours of tutoring available for use. I pointed out that my son -- and youngest child -- having graduated, we have no need of 4 hours of tutoring. The account manager repeated that they offer no refunds. I asked to speak to a manager, and he said that they don't transfer calls, either.

Varsity is willing to help for my situation. During my son's Varsity experience, he got his favor tutor John ** and a few others that really willing to help my son to improve. My son did made progress.

The tutor was good but the electronic interface, scheduling, and tech support were terrible. It was not a stress free or hands off service. They messed up the time zone we were in and we lost time. There are better options for the price.

If I could give them less than 1 star, I would. They overcharged me for time we did not use and then when I called to cancel and request a refund, they wouldn’t refund me. They wanted to offer us more ineffective hours of tutoring!

SCAM! If you are looking for tutor go with a traditional route of One-on-One. Varsity took a prepayment $380 for 4 sessions and promised us a tutor assigned in two day. That didn't happen. Then when we finally got a tutor, she never showed for the session while I went back and forth with a bot!!!! I requested my money back and now I am told they don't give refunds!!!! Save your money and your frustration. Stay away from Varsity Tutors.

I paid $349 monthly for one child. About $700 for 2. If they have your bank card information, they will use it. Don't expect a refund. Eight times in total, I have had to call, Because a session that was supposed to be ready and was not. Or it was simply unavailable. Having to stop working to speak with people to troubleshoot. Missed sessions. Having my son with special needs who thrives off of a schedule, sitting around nervous, anxious, waiting to see his tutor multiple times a month.

In September 2025 I signed up for 4 tutoring sessions for my son. In October 2025 when the 4 sessions were over my son told me that he will need more sessions. I called Varsity Tutors in October and signed up for 4 tutoring sessions which ended ok 11/8/2025. Today 11/13/2035 my PayPal account was automatically billed for $314. I called Varsity Tutor and they stated that I signed up for a membership which I didn't. They said that I was supposed to give them 24 hours notice to cancel a membership that I never signed up for. I requested a full refund, but they told me that they won't reimbursed me. I filed a complaint with my credit card company to get my money back because my son will take the exam this Saturday 11/15/2025 and doesn't need any more tutoring sessions. They didn't even send an email about membership plan.

I do not recommend Varsity Tutors. We signed up and used their services for SAT tutoring. My daughter indicated that they lessons weren't tailored to her level. We then tried to cancel and the only way to cancel is to call. But when you call and they learn you are canceling you are put on hold and then disconnect the call. I never did get through to a person. I had to go through my credit card company to cancel the membership.

Fraudulent business. Charged me but did not provide service. Paired me with wrong tutors 3 times, spoke with them 5 times. We never activated sessions because these tutors were not able to provide us with what we needed. Varsity Tutors stated their policy was not set up to refund the money even though I have not received any service for any period of time. Filed report with my credit card and will file further report with bbb.

Terrible company. First tutor was a no call no show. When the session finally happened he told the student that the work he was being given in his introductory to Statistics class was advanced (and too hard for him). Got a new tutor who has to Google everything and take a full hour to get through 2 questions. Even worse, they mention nothing of it being a subscription, when signing you up. Then when you get the surprise $640 renewal they tell you it can't be reversed.

SCAMMERS! I was sold a 4 hour, 1 month package even though we didn't need that much. I made it very clear that we won't not need further help as it was May of 2025 and it was only to prep for a final AP test. The salesperson understood and advised that our service would be available through June 8, 2025 and SAT items would be always available. I was charged AGAIN on June 9, 2025. I contacted her to ask why and she never responded. I called 3 times and no response. I tried to cancel other times as well and continued to be billed. They are stealing from people with no remorse. They have stolen $1396.00 from me already and now say they will cancel our account due to the fact I was recording the call.

Be aware! They will scam you and start charging your card monthly of $349. I signed up for 4 hours of tutoring and after my card was charged every month. They will pressure you with sale and will not explain that they will be charging every month.