Varsity Tutors Reviews

After filling out an online form, was called immediately and explained to the advisor my daughter would be taking the SATs in a few weeks. The advisor said we could sign up for 8 tutoring sessions in that time frame and we were assured they would be able to accommodate our schedule. We signed up and there was no mention of recurring fees.

BEWARE: When I first considered this program, I was called instantly after putting in a on-line request. I explained my concerns that my daughter was anxious and I was concerned this might be the wrong fit. I was told that I could sign up for one month, give it a try and if it wasn't the correct fit they would refund. Well my daughter tried it and it made her anxiety worse, so we called. (Of course it's all online until you cancel!) Spoke with a man reading a script, who refused to refund, let me speak with a supervisor or adhere to what I had been told.

I am compelled to express my dissatisfaction regarding my experience with this company. After formally requesting the cancellation of my membership, it is troubling that I was not refunded for any of the unused hours. This raises serious concerns about the principles of unjust enrichment and the company's contractual obligations.

Continued To Bill My Credit Card Even After Promising Me In Writing For Cancelation & Refund. Sarah H said I would receive a refund and they continue to charge my card. I'm not sure if this is a large scale fraud scheme or poor billing practices.

Nike says "Just Do It." I say "don't do it" especially when they continue to draft money out of your account. I wish I had read the reviews before hand. I called and called and Called they were not customer friendly. The tutors were good but the business policy and staff are awful.

STAY AWAY FROM THIS PEOPLE. THEY WILL STEAL YOUR MONEY WITH A SMILE ON THEIR FACES. I paid $500 for a tutoring session (8hrs) and nobody told me there was a subscription attached to my service. I just got a $700 charge in my credit card for the before mentioned subscription. When I called they said basically it’s what it is; no refund at all. In other words, they got the money for a service that I wouldn’t be using and there’s nothing you can do. See all the complaints in BBB and hope you make a good decision.

My daughter finished her classes in early 12/25 at FSW. Varsity Tutors charged my credit card $349 on 12/22/25 for a 30-day subscription ending in 1/22/25. When I called for a refund, they said they could not refund the charge. My daughter doesn't start her program until August 2025. Trying to deal with my credit card company to start a dispute. This company is unreal. Stay away!!

The experience we had has been terrible. We only wanted to sign up for 1 month and we were communicated we would be. There was no information given to us that we had entered into a recurring monthly contract. The tutor our daughter received had multiple connection issues, continued to cancel or reschedule sessions and did not have the knowledge needed to tutor the classes they needed to. When we asked to cancel and get a refund we were refused and they said we could change tutors. This began a run around were we had to call and email to gets more answers and help. We never got a different tutor and they stopped replying to us.

These guys are predatory, be careful when you sign up. The tutoring and system were fine, but they will sign you up without telling you for a monthly plan - which in my case meant an additional $500! - and when you call them, they refuse to issue a refund (I'm sure it was buried in the terms of reference, but the person who sold me the plan did not tell me it was recurring....which is incredibly unethical). And then give you no ability to speak to anyone else to contest it. Absolutely criminal.

BEWARE of Varsity Tutors' "no refunds" policy! My son graduated from college in August of this year. Come November, we received a bill from Varsity Tutors. Thinking this was a simple error, I contacted the company. It was not an error, according to the account manager who answered my call, but an automatic renewal. They could cancel my account as of December, but they offer no refunds, so we had 4 hours of tutoring available for use. I pointed out that my son -- and youngest child -- having graduated, we have no need of 4 hours of tutoring. The account manager repeated that they offer no refunds. I asked to speak to a manager, and he said that they don't transfer calls, either.