Varsity Tutors Reviews

This company scammed me for 2000 dollars over classes I never asked for. My son's tutor told him he had 5 additional classes he could take and scammed us and constantly charged us. Prior to this my son's old tutor disappeared for 2 months for no given reason and left us still paying those 2 months with the customer service saying they will transfer the credit we lost into hours we can use. Turns out that never happened and we can't get a refund on our 2000 dollars we lost to this horrid organization who lied about giving us credit hours and charged us $2000 for absolutely nothing. Please save yourself time and money and go somewhere else.

Unbelievable that they allow a 16 year old sign up for a 1 month session for $314.10, but after it ends, they continue to charge the credit card. Nothing in the T&C gives them authority to charge us monthly. You cannot cancel online. When you call to cancel, you get an "advisor" not authorized to refund you for payments you never authorized in the first place. Once we were able to get through to a manager, we were told that he could not process this request for 72 hours. So now what? We sit and wait? After being on the phone for no less than 20 minutes, we have no resolution and the manager asked if we would mind "staying on the line to rate his service". Are you kidding me??

I wish I researched the company reviews before I purchased, as I have read that many of us had a salesperson on the phone tell us we were buying one tutoring package and many of us were duped into monthly subscriptions. As an educator, and a school board-appointed District Area Council member in Broward County, I feel like if the company does not get new management, new sales people, and start issuing full refunds for monthly tutoring not used, it is important to inform others. Sad to think that a tutoring company pries on children and families this way. Parents and children work hard and it is sad that the thing my child learned most is what a scam this place is as he only used 6 sessions.

This company is a scam! They are misleading with their information! I was told that typically people don’t request a refund but if you’re not happy with the services, you can request a refund. This is NOT TRUE!!! I was just informed that the is not an option and if I would known about this beforehand, I wouldn’t have gone with them. LIES, LIES, LIES!!!!

Hi, the customer service reached out to me the same day and we resolved the issue.

I am about to lose my mind with Varsity Tutors and my daughter hasn't even had a tutoring session yet. Tutors not responding, Tutors telling me about how their sad personal lives prevent them from committing to the assigned session, Tutors cancelling at the last minute. What a severe waste of time when I could have been helping my daughter myself instead of communicating with them.

I was a student receiving tutoring services for Advanced Accounting and have completed three sessions to date. After my first session, I requested a different tutor due to limited subject-matter expertise. During my sessions with the second tutor, I experienced ongoing concerns regarding the quality of instruction. When I asked for explanations of the solutions provided, the responses lacked clarity and depth, making it difficult to fully understand the material or apply it in a practical, real-world context.

Extremely deceiving tactic that automatically signs up you up for recurring billing with no way to cancel your membership or even remove your credit card before the next billing cycle hits and then they refuse to refund even 1 day after it renews. They make it fast & easy to sign up, but require to make a PHONE CALL to cancel the membership. No way to cancel in the online portal or even using their chat service. Your credit card can also not be removed to prevent unauthorized charges. Beware!

My experience with Varsity Tutors was extremely frustrating. I was hit with an automatic renewal charge I did not intend, reached out immediately, and was still denied a refund despite not using the service at all. The process feels designed to benefit the company, not the customer—auto-renewal is enforced aggressively, and there’s no flexibility even when you act quickly. Being told to call just to be told “no” anyway shows how little they’re willing to actually help.

Unfair business practices! At first, things were going well however, after about a month, our tutor did not show up for 2 sessions in a row. After the second time, I called to ask for a refund for the 2 missed sessions and the remaining 3 left on the monthly plan, which is more than fair. While they did replace the tutor and include the sessions missed, I spent over an hour advising them that I just wanted my money back for not showing up and wished to cancel. It seems odd that you can just not show up for your job and still bill people and not allow them to cancel remaining services for unprofessional behaviour. I spent over an hour on the phone trying to explain this, but got nowhere. I would not recommend this company to anyone.