Chegg Reviews

I ordered "Fundamentals of Cost Accounting with Connect Plus" 007739819X for $92.99 as I found listed on the Chegg site and paid for express shipping. When I got the book, the Connect Plus was missing. So I contacted Chegg and they said, "Oh, sorry, that is the way the publisher lists it, but we can't change the title, but we can offer you a 25% discount." So I asked, "Why even list that item if you can't fill those orders?" I pulled up the site and there the book alone is listed at $59.49 so I pointed out that this price was still lower than the $92.99 minus 25%, so I asked for the $59.49 minus 25%. They refused. I explained to them that I didn't get what I ordered and I should have my shipping amount refunded. They did do that. Still, I'm unhappy as I don't understand why you list a product you know you don't sell the way you list it. Chegg has really upset me with this.

I sold my book to chegg.com. After few days, I got an email that they will not buy back my book because the ISBN was damaged. I know it’s a total lie to get my credit card info. When I clicked on the PayPal link, it says link temporarily unavailable. My book is worth at least $50 and they want to take it for free. This company seems like a scam to me. I tried to chat on their website, they disconnected me. I don't know what to do? I am a disabled and poor student. Somehow I manage to buy books by selling my old books and they ripped me off.

I have used the Chegg site for years when it was just Cramsters. The quality isn't great, but when it was a free for odd questions, it was helpful. I went on it today for a class to see it changed to Chegg. I tried it for a bit to see that two of the five questions I looked up were wrong. Cramsters had this problem in the past and it didn't bother me because it was free/cheap and you could challenge questions. I also noticed one of the books I looked up was mislabeled. It was the 6th edition, but they had the wrong book problems in every chapter. I would never pay for this. It's the same quality of Cramsters but more expensive. If you have a class registered to Chegg, it could be nice, but to look up some answers, it's not worth buying.

I ordered homework help for 1 month and Chegg charged me for a year. I cancelled after learning that they don't have any help for my textbook and it didn't give my money back and Chegg emailed it'll be cancelled after one year. I cancelled within 30 minutes after I ordered. It's a total scam. They're scamming off struggling students. They must be sued. Shut down their operation.

Chegg was not submitting charges properly to my bank. I tried PayPal, but there was no charge showing up on PayPal. I got worried because I had tried a few times. I had to cancel the account as soon as possible, because I didn't want multiple charges for the same book. I feel bad for the other reviewers losing money, but I thank them for their posts. Seeing the posts for outrageous charges prompted me to take action quickly. The site is very difficult to navigate. They refer you to a different way to contact them which is in the fine print. You have to email help@zinch.com to get anything done.

I needed some help with homework for a difficult course. This website said they had expert answers, and my experience with Cramster had been solid. Anyways, I paid for the upgrade to get even solutions and I was allowed to view the solutions for one day, now they are asking me to pay for it again. The solutions I did see jammed too many steps into one and were difficult to follow. Now I am trying to resolve the situation over the phone, I’ve been on hold for 28 minutes still hearing annoying music. Save your money, this website has been a scam as far as I am concerned.

I ordered books for my daughter for school. I wasn't informed that they wouldn't ship it for more than 6 days (8 to get the whole order!). The website said you have thirty minutes to cancel your order. I called the number and got put on hold for more than 30 minutes, no cancelling order when I called back to request the order be cancelled. I got on the phone with a supervisor, Susie **, who was helpful but claimed to not be able to cancel the order. She said she would try to call the warehouse and cancel the order, even though they had "never" done anything like this before. I'm waiting to see the outcome, but not holding my breath.

I ordered the textbook solutions thinking I would get at least a little more than the free version. I was not expecting all the answers, but I did expect that there would be some answers to the harder questions! I did not pay money to look up the definition of a word. I am very angry and will not be using Chegg again. Make sure you check what you buy from here.

On Aug. 9, I placed an order for a book shown as in stock. On Aug. 13, I got an email notice the order was canceled because the book was not in stock. I went back online on Aug. 14 looking for the book and Chegg showed it in stock. I reordered but I also called and spoke to them about whether the book was or was not in stock, because I needed to order from another company if Chegg did not have it. The person checked the inventory and said Chegg definitely had the book and I would receive it so didn't cancel the order. On the evening of Aug. 15, I got a notice that the order was canceled because the book is not in stock. I just checked the website and the book is shown as currently available. I ordered from Textbooks R Us instead, but this looks like fraud to me.

I checked my bank account balance Sunday morning to find $108 (and some change) posted to my account from Chegg. Ugh, I can't fix this over the weekend. This morning I contacted them online to have it refunded, which goes smoothly (3-5 days for the charge to clear). I don't like that, but I can live with it. Just about an hour ago, I checked my account again and there is a second identical charge posted to my account that puts it negative. I yet again contacted Chegg and was told it is an "authorization" charge that will go away in 3-5 days (notice a trend here?), and that the refund will still occur at the same time. Of course the poor girl on the other end can't do anything to fix the problem except take my anger and apologize, and offer to refund me any bank fees associated with the new charge. This is totally unacceptable, and how would any normal college student be able to absorb an extra charge of $108 as a temporary fee, even just for a few days?

The concept of Chegg online textbooks is very useful and appealing but the way Chegg has executed it is the cause for more frustration than its worth. The prominent reason I was drawn to an eTextbook was for the search feature. The ability to search your entire textbook for words or quotations would be extremely useful but again, it was poorly executed. When searching, there are two options; to search the entire textbook or search the chapter that you are currently viewing. The chapter search option (which is the one I wish to sue the most) is an utter failure. For instance, I want to search the word 'Congress' in the chapter I am reading on the US Congress. I go to the search function to and enter the word 'congress' and it tells me that that word cannot be found anywhere in the chapter, which is false because I can clearly see that word written many times on the page that I am looking out.

Apparently, Chegg bought out Cramsters and I received an email from them and logged into my new Cramsters account on Chegg. I don't remember ever buying anything worth $49.99 from them, but my credit card was charged. It seems like when I continued my subscription with Chegg, there were some fine lines. But I did not expect a company like this one to operate the same ways that car dealers do (no offense). I will call them or my credit card company tomorrow and complain about this issue and keep updates on the actions being taken.

You would think Chegg would know that for most college students, finals week is the very first week of June. Knowing that we need to study, Chegg informed us to return our books by June 1. I will refuse to rent anymore books from Chegg because it costs $7+ to extend my rental for 15 days for a single book and $4 for another. The website is supposed to save us money, but does it really? Chegg gets you with the rental extensions. I will be sure to tell all of my college friends to never use Chegg to rent their books.

I have been using Chegg for the past 2 years and never had a problem. It is well worth renting books for half the price and not being able to sell them back to a campus bookstore for three dollars. Two things that confuse me about people's complaints are: (1) They clearly tell you the due dates for each of your books when you rent them. When you sign into your account, next to each book that you have there is a pink box with the due date in it! The due date should not come as a surprise to anyone ever. (2) The return labels? When you click return and select your books, you are prompted to click on a big box that says "print label". You do not even have to save your original one.

A year ago, I returned a book to Chegg that I had actually bought from another vendor. I realized this as soon as the shipment went out so I called Chegg customer service to ask that the book be returned to me. I spoke to three customer service reps (and I use the term loosely), who said that they would look into it. The book was never returned nor did I receive credit. I let this go because how much time can one spend on repeat calls to the same company? I was willing to let it go but I just received two emails from Chegg telling me that two other books which I should not have returned to them were going to be considered as donations because I did not contact them within 30 days of receiving them. Here's the thing: I screwed up on that. Frankly, I didn't realize that they had been Chegg purchases rather than rentals.

So I was told that I could rent books from this company and save some money. Well, I ordered my books on 1/19/11 and did Next Day Air. Well came 1/21/11, I called Chegg and they refunded me my shipping and told me they would reorder my books. On 1/21/11, my books were reordered and I was told they were expedited. Well here it is, 1/25/11, and I still do not have my books. The supervisors promised me that if I did not receive them, I would be refunded my money on 1/24/11. When I called them, I was told that I had to return the books that I do not have before I could get the refund. The lady supervisor that I talked to mailed out the books again on 1/25/11 and told me I would get them on 1/26/11. **!

Chegg charged me an "extension fee" for not getting my books to them on time. The thing is they never warn you. They send you numerous emails which all look like ads. None of them directly address me as a consumer or have any language that warns you that time is running out. The only time I received such courtesy is when they told me my card was charged the fee, when time had already run out. They called and left a message telling me I could return my books to the campus bookstore. In that message they did not say, "get them to us by such and such date or else a fee will be charged to your account".

I have used Chegg very happily for 3 years for textbooks for my two college students. 1 daughter lost a textbook which we were charged for. It was a totally appropriate action. This semester our books were supposed to be postmarked December 17, one day after the semester ended. On Sunday, December 19, Chegg charged our card nearly $700 for book purchases! We had a thank you for your purchase email stating our account would be credited after they received the books as long as it was before December 25.

I rented two books and because of the bad weather in California, I returned them one day late. I was charged almost $30 for a late fee for both books for being late one day. Claudette, the customer service rep, was no help at all. I believe this is an excessive fee and their policy needs to be reviewed and changed based on each client's circumstances.

Rented two books, one specifically to include access code per their own description onsite. Ended up not using the code, returned it for supposed refund and then they claim that since they are not the publisher they can't guarantee code will be included so can't credit for the unopened code. This is not a matter of I didn't read their description or policy, it was stated in their listing and again confirmed in their email receipt to me. Since they won't credit as per their own policy, I asked that the code packet be returned and they won't do that either. They simply re-rent it at full price since it was never opened.

I placed an order for an Intermediate Accounting text book with the ISBN **, the title is INTERMEDIATE ACCOUNTING-W/WILEYPLUS. WileyPlus is the homework system/registration code. When the text arrived the spine was completely broken and there was no registration code included. I immediately called customer service - they obviously deal with this issue repeatedly as she clearly responded with a memorized stock paragraph - apparently their return policy states supplemental materials are not guaranteed - and in fact if the customer service representative is to be taken at her word are actually never even included at all.

I am amazed that people had such issues with Chegg.com. I have been using Chegg and had nothing but satisfactory experience. Reading the complaints, I see people complaining about their own errors and how chegg responded to them. There policies are clearly listed on the website. How about don't be irresponsible and lose your return label, or how about returning your book on time. Account for the shipping time, these things are easy. As far as the code, I use one every time and it has always worked. Those codes are from chegg champions who are actually college students who have signed up for an incentive program, so why would they not work? Read things before you buy and make sure you can follow the terms.

On June 9, 2010, I placed an order for a book. One hour later, on the same day, I called to ask them to cancel my order. The man I talked to said it had already been processed and I would have to send it back when I received the book. A week later on June 13, I sent my book back through UPS. I waited and waited for an email saying my book was received. I finally contacted UPS and they said my book was received on June 21.

They have outstanding customer service. This is one of the best companies I have dealt with. I will recommend them to anybody. It works great if you plan ahead. The consequences were that I got my books on time and saved a ton of money. I had no issues returning them.

This complaint is regards to a textbook ordered on 6/24/10 with "Next Day Air." Today is Monday, June 28, approximately 3:30pm; and it still has not arrived. I had specifically ordered this book with Next Day Air, because I needed it promptly. I expected to get the textbook either on Friday (June 25) or Saturday (June 26). Only after I completed my order, did I get a confirmation saying that I would get the book either on June 28 or June 29. You must agree that "Next Day Air" does not denote this kind of delivery, and because of Chegg's policy, there was no way to cancel an order even immediately after placing it.

The books returned were 5 days late. Total weight was 6.9 lb. They were sent out in UPS drop box on June 19, 2010. They received the books back and I canceled, but I still received bank fees of $140.00. Then on 6/24/2010, which showed on 6/25/2010, they charged my account again for $323.75, incurring $70.00 in overdraft fees. I called again the customer service and was told they do not have the books, only one, and that does not weigh 6.9 lb. This is fraud , as they now have the books and my money and will only give Chegg credit for $161.

My son lost his return slip and tried to talk to the customer service and they pretty much told him that there was nothing that they could do for him and charged his account almost 500 dollars. This caused him an overdraft with his rent due. I am filing a complaint with the BBB. I hope everyone else is doing this and I am also trying to spread the word. If anyone has any suggestions on this, contact me. I do not want any other child to go through what my son is going through. It has severely depressed him and put him in a very bad situation.

I have a book I was charged $89 that was never shipped or refunded. Am calling an attorney and will give one online review per day at different Internet sites until this issue is resolved. I called three times prior to cancelling order...never refunded...never shipped. Trying to use "it's a hassle for most people to pursue it" as a means of theft. I was to be a return customer until this theft occurred. And customer service was no service and can do nothing but have a rep "call within 24 hours". I have never received a return call from Chegg!

Worst customer service ever! Chegg is hands down the worst company I have ever used. 3 wrong books sent, with 8 totally unhelpful calls to customer service and no call backs from the supervisor who I was told would call me. I have never been rude to anyone before but they still haven't called me back. I still have the wrong book and this morning I am so **. I was pretty rude to the CR person who still wouldn't let me talk to a supervisor after a week of this. There is nowhere to get a phone number for them on their site. You have to search 1-800 info just to find them. They are just horrible!

This company is horrible to deal with! I had nothing but problems when it came time to use my Chegg debit card. First, they never sent it and I had to call to confirm receipt of my returned book. Then they sent me the card and when I went to use it, the amount was decreased by $2 and they told me I had to call visa to complain! That was on the live chat after I called the customer service line who told me they could not help me over the phone. That is a number they don't easily give out either as you have to go to the website and enter a bunch of info just to get it! This company is just out to rip people off.

I was unable to sell one of my textbooks back to my school because we no longer used that textbook on my campus, so I decided to try selling it online for the first time ever with Chegg.com. When I put in the ISBN# for my book, I was quoted an amount of approximately $71.00. So, I packed up the book and CD that came with it and mailed it within a week, and waited to hear from the company as stated on their website. However, I never received an email or a letter in the mail stating that my book was received by Chegg.com or when I would be receiving my check. So, I contacted the live chat service, and the representative stated that they have received my book, but notice they did not contact me as they stated they would when I received my quote, but I would only be getting about $30.00 for it because the book had a different ISBN# than the one I had received the quote for.

I had to sell my textbooks. When I realized my campus bookstore was going to give me virtually nothing for my textbooks, I hopped online and found Chegg.com. They quoted me the highest buyback compared to other websites and they offered free shipping. So I print out the packaging slip, prepaid postage, packed and shipped my books. A week later, I got an email and it stated I would only receive $30 less than what was stated. I talked to their representative, Eri, and she said the condition of my books were not what they thought it would be. The books I sold were all new, straight from the manufacturer. There was never a need for them and it just sat in the box. I couldn't send it back because it was past its return policy so my next option was to sell it. Eri said it was not new because it wasn't shrink wrapped. I told her not all textbooks come shrink wrapped and asked if it’s their policy that if a book wasn't shrink wrapped, that it would be considered used. She said yes. Then she went on to say that if the book is almost brand new that they would consider it as brand new. Are you confused yet?

In Aug 09, I rented books from Chegg.com. Upon completion of my course, when I returned the books, I was issued a VISA Debit Card from Chegg for returning my books through a program called: Cash Back Guarantee Textbooks Received. Copied from email: (Hello Sylvia, thanks for taking advantage of the Chegg Cash Back Guarantee program. We have processed your textbooks and the details are included below for your reference. If you chose to receive payment via Chegg credit, it will post to your account immediately. If you chose to receive a Check, it will be mailed within 7 business days to the address you provided).

Update to my last consumer complaint report. On Feb. 6th, I received yet another mail from Chegg stating that they are going to automatically charge my bank account for further book rental fees. Today it is the 7th, and Chegg has yet to close out my account. As I stated in my previous post, that this was the 8th phone call and the 8th Chegg manager who claimed they would be closing out my account and marking my books as purchased! Somehow, I think they will continue to harass me for more rental fees, even though they stated the books are supposed to be marked as purchased and officially mine to own! I think we should hire an attorney for a class action suit against Chegg, as I am sure that they have caused extreme emotional distress to other people as well!

In the summer of 2009, I rented 1 medical terminology book and 1 physiology book from Chegg. I continued to rent the books in the hope I could rent to own the books. Because I had already paid more than the value of the books by December 2009, and due to a misunderstanding about renting to own my books to own, I was informed by one of Chegg managers in Dec.2009 that they would make an exception and close my account and mark the books as purchased.

My daughter sold her college text books to Chegg because they offered free shipping and good prices. The problem is that once they receive your text books, you wait weeks - month for the payment in return. Many of these college students are relying on the return to help pay for new books they need! After 2 weeks of waiting, we e-mailed customer service and were given a story that there was a delay in payment. Another week went by and still the same story, blaming the US Postal system, and saying they would look in to it. After countless correspondence with them we still have no answer and no payment! They won't even confirm if payment was ever sent. What a farce! They have her books, she has nothing and to date is screwed!

We ordered a college book that came with a guarantee to be delivered on a given date. When it did not arrive I called customer service, they used the word "guaranteed" again, that it would come the next day and, again, it didn't. I asked what the guarantee meant and there was no answer. No tracking information was available and 4 days after the guaranteed date, I was told the book had to be reordered. I would have appreciated it if they were honest from the start and told me they were unable to get the book.

I bought my books 2 weeks prior before school starting. I order 3 books. 1(English) was shipped separately from the other two. I received the one and one of the others is out of the second shipment fairly fast. I then checked the status of my 3rd book that was supposed to be shipped in the 2nd order and it said it was delivered. I was like the ** it was. So, I called customer service and they gave me some ** about how that just means the information was delivered to the 3rd party company.

At Chegg we strive to deliver a customer experience that meets or exceeds that which industry leaders like Zappos and NetFlix offer today. A key part of that experience is Customer Service. At Chegg we put the highest priority on really understanding the customer issue, and work hard to address all customer problems. Our one measure of success in Customer Service is customer satisfaction.

When we read comments like those posted on this page we see cases where we have not met the high standards we set ourselves. When we come across customer issues like this, we do everything in our power to reach out to the customer to work with them to fully address the issue. This isn't always possible, but that doesn't stop us trying as hard as we can.

On our site we provide a Feedback link for customers to tell us how they feel about our service. Most comments are positive, but we do receive constructive criticism as well. We circulate all negative comments to everyone in the company, and look to address the issues identified as part of our constant pursuit of ever-higher standards.

Customers can contact Chegg Customer Service directly on 1-888-992-4344. We welcome the opportunity to help with any issues they might have, and the many testimonials we receive indicate that the service is highly valued by our customers. A sample of customer feedback can be viewed at www.chegg.com/comments/.

Thank you for the opportunity to provide input on this page.

Ciaran Doyle
Vice President, Customer Experience
Chegg inc.

I have been very pleased with Chegg's service and am getting ready to rent next semester's books from them. Chegg also buys used books. I got around $40-50 per book, which was much higher than I could get from the college bookstore or even by selling on Amazon. Coupon code CC101954 gives you an extra $5.00 when you sell your books to Chegg. The same coupon gets you an extra 5% off of book rentals.

Chegg keeps changing their policy on book sell-backs. "New" books, when you see it, should have no indications of use, wear, tear, and marks inside or out. However, when I ship my new, never-used books, properly packed, I almost always get only 80% of the price they quoted. When I called customer service, they said "new" had to be shrink-wrapped. I sent 2 books in original shrink wrap, and it's the same problem. I had customer service track the books, and they said they would try to look up the checked-in books (How this could happen, I don't know.) but, in fact, nothing came of it. It's one of the worst sites for book buyback. Do not use it. There are many other companies who may offer a little less initially, but they hold onto their promise.

I rented a book from Chegg.com. They sent out the wrong book and didn't bother to notify me of their mistake. It wasn't until the book came did I finally notice the mess up, and by the time it took the book to get to me, it was too late to order again before my class started. I called their customer service to inform them about it and the lady was so rude! All she said was, "Oh yeah, they sent you the really wrong book." No apology or anything. I asked her what exactly they were going to do to fix their mistake and she said, "Well, we issued a refund so if you want the correct book, you need to order again." Most companies, when they make a mistake like that, would at least offer to ship it faster free of charge or something. This company could not care less about their customers. I will never rent from them again and I will make sure to tell all of my other friends in college not to use them either after the way they handled the situation.

I have bought all my textbook online for my college and post-college years. I found this book on Chegg online. They did not specify it was a rental and cost fifty bucks for three months. Now, they want the book back. I tried to sell all of my math books of which I paid at least fifty each. They only paid $5.00 for one of the books which is lower than the campus buy back. Nevertheless, I shipped all of them way back to them. I will report this company to any agency that regulate internet ordering, so chegg.com would not rip off any more naive students.