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First I was like man.... How am I going to afford to get through this round of nursing school because my books are like $2000 and I'm getting real tired of eating ramen noodles. So I was like I'm gonna shop around and see what kind of deals I can cut. I wanted to make sure my next source was reliable because the last website I used only costed me $5 to rent a book but it was pretty sketchy because they sent me a link to download this book in my email and it came from an old nursing home in Hawaii. It was really weird, anyway... I found Chegg and I was like this could be nice, so I went ahead and ordered what I needed.
The book got to me in 1 day AND it came with a Redbull! I mean if I drank a red bull, I would be an example patient that they talk about in this psych book I rented because I can't handle caffeine very well, but I was like this is so awesome! Long story short, I let my 6 year old brother have the red bull and I got to buy myself some nice sushi for dinner instead of ramen noodles with all the money I saved by using Chegg.
No long menu, 5 second wait time to talk to an actual person, representative was kind, fast, and helpful, was able to refund the charge I called about. (Even though I didn't ask for it, AND it was my own negligence!) Honestly floored by how positive this experience was so I had to write a review somewhere.
Not sure why there are an overwhelming amount of one star reviews. I've used Chegg for years and not once have I EVER had a dissatisfactory encounter. No funny charges have been placed on my account, I've never used their tutor/homework service, nor have I ever had to sell a book back to them. They've always received my textbooks on time, and I've always gotten books that have been in good shape, even if they're used. Chegg is a good company, with good prices for textbooks and I'll continue to use them until they give me a reason not to.
Clearly, Chegg has some books that are significantly less money than buying from the school bookstore. I usually buy 2-3 books and find myself spending at most $50-$60. Shipping is free on orders of $50 or more and sometimes they have other deals and discounts. They ship your books right to you and then when you need to return the books, you just print out the shipping label they provide and it is prepaid, so you don't have to pay to ship them back, and why should you when they're the ones who want the books back?
The rental period is longer than a semester, so you can even order your books early and worry about having to return them while you still need them. Usually the books have some highlighting or some indication of use, but are in acceptable condition. I did receive one book this semester that was in awful condition. When I wrote to customer service they got back to me quickly, decided to send me a new book, and refunded my money for the inconvenience. I haven't been disappointed by this textbook service.
Despite the overwhelming negative reviews for Chegg, I have had remarkably satisfactory customer service. On two separate occurrences I contacted customer service regarding a refund. Once was for a monthly tutorial service which I signed up for and forgot to cancel. The second was regarding a shipping charge on a textbook order in which Chegg had advertised free shipping for orders of $50. As one of the books was an e-book, the shipping discount was not automatically applied. Both times the customer service representatives refunded the charges no questions asked. The funds were back in my account within days.
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I called Chegg today to cancel my subscription to their services and I had told them I forgot my email and needed to cancel it immediately because I had just gotten charged again. Their customer service lady was rude and kept talking to me like I was wasting her time when I kept telling her I don't know the email. Finally she said "just give me the last 4 digits of the card and the name" after 10 minutes of going back and forth saying I don't know what the email was. Horrible experience and I am never subscribing to Chegg again.
Spent last hour trying to unsubscribe. Can't find the option as it shows in faqs. Very rude customer service. You will find what seems to a a solution to your question doing a Google search. Once you pay for the subscription, you will find that the document actually is not a solution or helpful in any way. Chegg doesn't care! Once they got your money their opinion is, "Tough luck suckers!! We just got at least one month of fees out of you. More if you don't take the hours to unsubscribe." Joke site! Enter at your own risk, some people like to learn the hard way.
Chegg is like a really small scam. They provide tutorial but they just steal your money even after you stopped the contract. If anyone Is reading this DON'T MAKE AN ACCOUNT WITH THEM. They are not even responding to my emails.
I went to UPS and they packaged my items to send out, but they mixed up the packages. Wanted return books because I’m in college and along with sneakers I was trying to sell. I told UPS lady and she said she’d retape for me. Both were stated as delivered but when I tried to get my shoes back from Chegg, they claimed they never got the package. So basically I wasted multiple months talking to customer service which were always young workers who seemed to never allow me to talk to a supervisor or manager. They would have me repeat the horrible experience I went through every time I called and basically told me the same thing every time. I would tell them the color, the box, every single thing about my item and still wouldn’t take any action upon it. Repeatedly stated that they couldn’t do anything about it & they would tell me they started an investigation but never would contact me.
The longer I waited and thought they were actually trying to retrieve my shoes, They never reached out to me. Very frustrating trying to get MY SHOES back that I SHIPPED. If it’s someone’s belongings, I hope they would ship them back. Even the workers said they get phones, keys, electronics, almost anything and claim they always get them back to the customer. So why not my shoes? Now I’m not saying they were thiefs, but it’s a little ridiculous how I had a confirmation that my shipment was sent and left at the Chegg warehouse but they would tell me it wasn’t there. You see what that looks like? A bit fishy to me.
And after all this nonsense & miscommunication & lack of customer service. I never got my shoes back, no cash value honored, even though I told them how much they were. I got the books back from the other company and still returned it. So why couldn’t they go through the trouble for me? As I’ve stated, I’m a college student, don’t rely on this company for your textbooks. There’s other ways to access what you need in college. Save the time and hassle, trust me you’ll thank me.
Okay. I'm a struggling college student who decided to sign up for Chegg last year. I was willing to pay the $15 or so every month until my class ended. Once it ended, I decided to stop the monthly payments but Chegg was still charging my account. I tried to delete my card from their records but they require at least one card of payment for the account (which is a giant red flag and doesnt make any sense).
Long story short, I call Chegg and get my account totally deleted with all info erased and they said they would send a confirmation email when everything was set. I got the email and verified it. I recently check my bank account and find that Chegg, after all my info was supposedly deleted, is STILL charging my account. I was expecting to pay $15 for about 3 months of classes.
This ordeal has turned into a year long event, while I've been watching my bank account slowly crumble. Now I have $1 and some change left in my account thanks to these scam artists. I'm going to my bank today to get a new card and making sure Chegg cannot touch it. This company takes advantage of students and sucks them dry of any money they have in their personal accounts. I'm beyond pissed at this point, considering I don't even hold an account with Chegg anymore but somehow I'm still being charged.
I made an account on March 1st, and I wanted to cancel it around the middle of March so I wouldn't get charged the 14.95 in April. Well, Chegg's "Dont leave now, we'll offer it for 4.95 next month if you stay" showed up, so I kept it because whats $5 correct? Well, it's April 1st and guess what? I was charged the 14.95. Chegg is a bogus company and a scam. I wouldn't recommend anyone getting it, all they care about is your money. Plus, I know a lot of people who keep getting charged for no reason, so be careful.
We used this source for my son's school and it has been charging the account for a year now and cannot get it cancelled under any circumstances. This is totally fraudulent and unacceptable. I have tried on numerous occasions to cancel and not one time have they been able to 'locate the account' despite providing all details acceptable to any respectable business. There has to be a way to stop this and get the charge off of my account.
Chegg kept charging my credit card for a year for a book subscription that my daughter used for a senior year course. She used my credit card to for this book subscription, but the company continued to charge me for the subscription monthly even when cancelled upon her graduation. I disputed the charges with my credit card company after I was unable to contact the company. The credit card company responded stating the subscription was legitimate and they continued to charge my account. I then reported fraud to my credit card company and got a new card number, and Chegg was still able to charge my account. The Chegg website will not allow you to delete the credit card information. This company is deceptive and fraudulent.
I paid for my son's Chegg account and would like to remove my payment info from his account, but Chegg's policy states that they require one payment info for their service. Even when I paid already for their service, they gave me the option to close my son's account or remove all its associated data should I choose to remove my payment info.
They advertise they assist with homework, you see it everywhere in their commercials from email to Pandora (They don't hide it). I send the tutor a copy of the homework for assistance, at his request mind you because he needs to see it in order to help, they then deactivate my account later on that day, locked me out of my notes, and trashed my prepaid hours of tutoring I had left to then provide no refund. They claimed I violated their policy of requesting help on a homework/ graded assignment, they phrase it as a graded assignment in this context of course but it clearly says "homework 1" at the top of it...
They notify me by email, trashing me as a person, obviously not directly but with a professional hint behind the word-usage, but they did accuse me of being of poor moral character, even going as far as bringing in the word "Honor" as if they were setting the standard themselves. I reply to them by email after that simply requesting for an explanation on their side, while I provided about an essay worth of an explanation on my side of the story to provide them with some perspective.
I then get a response back saying they can assure me I'm wrong and they did conduct an in-depth investigation on my case, they aren't gonna look more into my case though as they clearly stated... They said they obviously didn't need to. Concluding with "please refrain from messaging them again on this case". Possibly the shadiest company I've dealt with to date, one that charges you for their services to then take your money and claim you are the terrible person.
Never... and I mean never do business with this company. I bought my book from the publisher a year ago and sold it to Chegg. They told me the book was not authentic and had to send the book to the publisher. I told them I bought it from the publisher, but they said they would not return the book. They are keeping the books and reselling them to get 100% profit. Please, and I mean please, don’t use Chegg. They will steal your book, not answer your emails, and I demanded I speak to a supervisor and they told me they couldn’t get anyone on the line. CRIMINALS! I warned you, so don’t be surprised when you get burned by them.
They took my book and NEVER paid me. BBB here I come! I called and called. I only spoke to the most uneducated, ignorant children who knew NOTHING. They kept putting me on hold and kept telling me "the checks in your account." Except I have NO account!
I rented a textbook for a class that I was taking online. I paid to have the book expedited. After I did not receive the book on the day I was supposed to, I contacted Chegg. I was told "Oh yeah the book was returned to us because it was damaged, would you like to reorder it?" No email, no phone call to let me know that I would not be receiving the book. No apology, just "So would you like to reorder." So unprofessional!! That was my first and last time using this company.
I was a tutor with InstaEdu for years before Chegg bought them out. In August 2018, I wanted to add a new subject to my list. However, I was already maxed out at 40 subjects. I tried multiple methods to remove some subjects myself, before I finally decided to contact Chegg about the issue in September. Now, 4 emails and 1 phone call later, they have done absolutely nothing to resolve the issue, instead responding to every single one of my correspondences with a slightly different paraphrasing of "We're sorry about the issue and your frustration. We have no timeline to fix it. Our team is aware. Let us know if you have any further questions." To anyone thinking of tutoring online through Chegg, please reconsider and take your valuable brains elsewhere. To those considering receiving tutoring through Chegg, please be aware that the tutors are treated horrendously.
I have no account with Chegg, nor have I ever done business with this entity. Yesterday, I noticed a $41.48 charge on my credit card associated with this company; I tried calling them, but their phone was either disconnected or changed. I reported this charge as fraud, and had to replace my credit card. Obviously, this is a recurring problem with this company, as I found many people complaining about unauthorized credit card charges.
In October I sold a textbook to Chegg. After not hearing anything for weeks after they received it, I contacted them. They claimed to have sent my book to the publisher for authentication, a book I purchased at the campus bookstore. Here we are three months later and they are still claiming it is with the publisher. They are thieves. A book previously returned to me had their store stickers on it, they had intended to keep and sell my book.
I paid for my daughter's books over a year ago. This year she paid for her books herself and didn't send them back in time so they charged her. When she didn't have enough money in her account they charged my card from over a year ago. I never gave permission for this and my card number that they had on file for me has since expired but they found a way to use it anyway. When I called them they explained that they NEVER take a card number off of an account. They will deactivate my card but if this happens to my daughter next year guess what THEY WILL DO IT AGAIN. My only option is to call my bank and cancel the card altogether. What a complete illegal racket.
I rented a textbook for a pretty decent price. I returned the book on time, and they still charged me $200 for the textbook claiming that they never received the rented textbook back. - I'm still in college and needed that $200 for so many other things. - Additionally, I rented an Ebook from and every 5th page was blurry to the point I couldn't not read the information on the page. When I went to customer service the first guy said that nothing was wrong, the second lady told me that they would fix it within 10 days. It was never fixed, and when I tried to follow up with the company there was no record of me talking to anyone or requesting help. - TERRIBLY RUN COMPANY. THEY WILL CHEAT YOU OUT OF MONEY. The prices look good, but there are WAY more trustworthy companies out there. I hope this helps someone from getting robbed.
I sold books back to Chegg in July 2018. I waited for a month to receive a $200 check but it never arrived. I contacted Chegg and they said they made a mistake and would send a check out. This has been going on every other month and still no check. It is now Jan 2019 and now I'm being told I have to send a copy of my bank statement from July until now showing I never received a check. I'm at a loss on what to do now.
I was very disappointed about this website, as they blocked an amount of money my card and after they charge me again the same amount of money. The costs are too high for the quality of support they are offering. I needed help with Java so besides the fact that the tutor did not know Java very well, he was going on for three hours so that cost me $75 and he messed up my initial code as well.
Keep charging my credit card for over a year about a service that my son never used or asked for "to the best of his knowledge". My wife used her credit card to rent a book for my daughter, Chegg.com cancelled the order because they don't have the book anymore yet her card was charged, when we called them they say to check with the bank. This company are bunch of thieves and manipulators, never use them. I will make sure that no one that I know will ever use their service.
Chegg would not give me a refund for a service my son was locked out of but continued to charge my account for seven more months and will only give me one month refund. Terrible customer service. Spoke to Shirley's supervisor who would not give me his supervisor, because "they" don't take calls. So unprofessional. Such a ripoff. So disappointed in this company. It's college students using their service. Pathetic how they screw them. Would not recommend to ANYONE EVER! Bad business tactics. Disgusted.
Chegg provides less expensive textbooks and other helpful services, but when I needed to cancel a textbook order that I had ordered less than an hour prior they said that they couldn't and I would just have to return it when it arrived. When I asked about free shipping on ordering the correct book they said that they could provide it, but I should call back once I order the book and they will refund it then. To ensure they could refund it I called right before I placed the order. When asking to confirm they said they could, but did not ask for any of my information. I had to ask if they needed my account to refund it and they said they needed my email. After starting to give my email they hung up on me. I am glad I hadn't already placed my order! I will be sticking to Amazon Rentals from now on.
Rented a book, they throw in some study thing that you won't ever use. I cancelled the study part, but they kept charging me. When I call to complain they say it's non-refundable. All they want is your money, and they couldn't care less about you as a customer.
I rented a book from Chegg and the subscription ended two weeks before my final exam. I contacted the online customer service and the person was very useless. He/she told me to contact the publisher to have access to the book they claim they are renting. I told them it is weird that my subscription ended before the semester and I explained how I didn't know when my final exam was that is why I rented the book. This person suggested to talk to the publisher. How I'm I suppose to contact the publisher while I rented the book from Chegg.
Chegg.com expert review by ConsumerAffairs
Founded in 2010, Chegg is a California-based company that specializes in resources for college and university students. Its website offers textbooks for rent or sale and also features study help, tutoring resources, test prep and internship listings.
Free shipping on orders over $50: Chegg offers free standard shipping on purchases and rentals of $50 or more, and returns are always free.
Up to 80 percent savings: Chegg offers big savings on many of its books, with rentals up to 80 percent cheaper than retail.
Extension options: If you decide that your rental period is not long enough, Chegg offers the option to extend the rental or purchase the book instead. Simply go to your account on Chegg’s website and change the due date or select the option to purchase.
Digital rental options: Chegg offers many textbooks in a digital download or Kindle-friendly version for students who prefer not to carry around physical books.
Risk free returns: Chegg offers the option to return any rentals within 21 days of your order for any reason, which is a great feature in case you drop or cancel a class. Chegg will refund your rental fees minus shipping costs. Digital rentals must be canceled within 14 days for a full refund.
Best for: college and university students on a budget.
Chegg.com Company Information
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