3.9/5 (833 reviews)
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Overall Rating3.9 out of 5
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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: June 4, 2023

This site was reasonably worth it while use (even though many answers posted were incorrect and caused a lot of confusion during the learning process) but I had attempted to cancel my subscription multiple times before finally getting it cancelled. I was even billed 2 months extra because I just assumed I had cancelled wrong the first time (and was livid by the second month). I cancelled again, but the system didn't recognize it. When I finally called their support, they didn't answer and I was stuck waiting on the line for a while. I FINALLY got it cancelled so that the system recognizes it...but watch me get billed again next month. This product was NOT worth the hassle, and customer support sucks.

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Verified Reviewer
Original review: Feb. 7, 2023

They don't allow you to cancel on mobile easily and even on desktop prompt you 5 times with different colored and labeled buttons to try to mislead you to be charged again. They also don't give customer support enough power to help consumers. My customer support person wanted to cancel a charge after I thought I cancelled but was unable to. Shame on Chegg.

2 people found this review helpful

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    Verified Reviewer
    Original review: Jan. 11, 2023

    Where do I even begin? I have been banned from Chegg for "sharing my account" even though I would go under oath that I DID NOT. I am a 30 year old college student trying my best to get a degree, not some scammer trying to pull one over on chegg. I have been using chegg since November of 2021, so around 14 months. 14 months of paying $16 a month, equating to over $220. I have just recently starting having problems with chegg within the last month or so, so I am not sure if they changed their flagging system but they made a HUGE MISTAKE if they did. I can't be the only person paying them hundreds of dollars so you would think that they could afford a better system.

    When I talked to the customer service rep, she told me some of the reasonings behind being flagged. The reasons were, I had too many browsers open at one time, I had the app open when I also had a browser open (even though you are allowed two devices, so if the browser and the app are BOTH OPEN ON MY PHONE, then it should only count as ONE DEVICE) or I asked too many questions at one time, so according to chegg, they are willing to help you as long as you don't need too much help. If you do, your up the creek.

    So because their search engine is absolute TRASH, I have to go to google to sort through the questions because google does a better job of doing the job I PAY CHEGG FOR. So, because I was using google to find the question and going from google to the app to see the answer, I have been flagged as sharing my account. So basically, I have been scammed out of over $220 because chegg can't get their system to realize that all of my activity is coming from the same device. I started a new account and it was flagged almost immediately so I know they can that activity is coming from a certain device(and now I am out the $16 it took to start that account). ABSOLUTE SCAM. Please save your money.

    3 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: Jan. 2, 2023

    Long story short, I signed up for Chegg 12/30/22 hoping it would help me study. NONE of the materials I needed were available so I decided chegg wasn’t for me. It’s now 1/2/23 only 3 days since I’ve signed up, but they won’t refund despite me canceling the subscription. Your service is no help to me. I would understand if I used it and tried to request a refund before an entire month is up. All they do is send a bot message about how sales are final. No. I need my refund. You need to have procedures in place maybe a 3 day money back guarantee or something to help customers who chegg can’t help. Not just saying, "oh sorry we can’t do anything for you." Do better. The customer service didn’t seem to care about my situation at all.

    5 people found this review helpful
    Verified Reviewer
    Original review: Dec. 9, 2022

    Would you like to be suspended and called a bot or told you're sharing your account? If so then this website's perfect for you! Chegg's automated bot protection system needs tweaking and the company refuses to admit this. If you look on the BBB there are countless reports regarding this. Well today I have faced yet another attack from their system while I was attempting to use their services. Called and spoke with customer service rep, Sky, who was unable to assist. Requested to speak with her boss who was named Katie. Both staff members were unable to provide further assistance and also refused to provide any form of employment identification number. I don't recommend this company until they can get their own house in order and stop stealing money from people who have done nothing wrong.

    3 people found this review helpful
    Verified Reviewer
    Original review: Dec. 7, 2022

    I subscribed but within 15 minutes of using it I realized that the answers were incomplete. I had 10 questions and no solution. I entered the chat and requested a refund, after all I did not use anything because the answers were incomplete. The chat attendant said it was not possible to do the refund. Total disrespect with the consumer. I did not use the product because of poor service. When I initially google it the question appeared but after payment the answers were not correct and incomplete. Seriously that they did not refund a service that was not even done? Policy? What about the law? Disrespectful.

    2 people found this review helpful
    Verified Reviewer
    Original review: Dec. 4, 2022

    They have the wrong answers for many questions because anyone can answer the question. This service is a worthless. Quizlet is much better even though they don't have as many answered questions, at least the questions they do have are answered CORRECTLY.

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    Verified Reviewer Verified Buyer
    Original review: Dec. 2, 2022

    DO NOT USE THEIR SERVICES OR SIGNUP! Thought that we were purchasing a used book since we searched and searched the internet for a few hours just to find this book and the price was $123. Just received an email letting us know that our "rental" was due in seven days and if we want to purchase the book it would cost us another $168. #INSANE. NEVER heard of a textbook rental costing so much. UGH! #CHEGG.COM#SCAM

    3 people found this review helpful
    Verified Reviewer
    Original review: Nov. 10, 2022

    I am a single mom of three children. Work and go to school full time. So $20 is a lot for me to hand over specially around holidays. I really needed help with some homework and so I just decided to purchase. If I liked it I would continue using it. Well I found NOTHING. ZERO what I needed help with and some of the answers for some of the questions were just wrong. SO $20.00 for tens mins of nothing. I reached out to Chegg and asked for them to cancel the subscription, because I found nothing I was looking for and a few things were just wrong. I asked for a refund as well. They tell me they can cancel the subscription but they can't issue a refund. They basically stole my money and it took me 2 1/2 hours to make that $20.00. That's 2 1/2 hours away from my children for something that was suppose to helped. Beyond frustrated and mad!!! DO NOT SUBSCRIBE to this awful Company!!!

    2 people found this review helpful
    Verified Reviewer
    Original review: Nov. 6, 2022

    Stay away from Chegg! They will trick you into subscribing, claiming that your questions have been answered but it's just the questions that are copy pasted in the answer section. Yet, they don't do refunds

    4 people found this review helpful
    Loading more reviews... author review by ConsumerAffairs Research Team

    Founded in 2010, Chegg is a California-based company that specializes in resources for college and university students. Its website offers textbooks for rent or sale and also features study help, tutoring resources, test prep and internship listings.

    • Free shipping on orders over $50: Chegg offers free standard shipping on purchases and rentals of $50 or more, and returns are always free.

    • Up to 80 percent savings: Chegg offers big savings on many of its books, with rentals up to 80 percent cheaper than retail.

    • Extension options: If you decide that your rental period is not long enough, Chegg offers the option to extend the rental or purchase the book instead. Simply go to your account on Chegg’s website and change the due date or select the option to purchase.

    • Digital rental options: Chegg offers many textbooks in a digital download or Kindle-friendly version for students who prefer not to carry around physical books.

    • Risk free returns: Chegg offers the option to return any rentals within 21 days of your order for any reason, which is a great feature in case you drop or cancel a class. Chegg will refund your rental fees minus shipping costs. Digital rentals must be canceled within 14 days for a full refund.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Company Information

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