Consumer Complaints and Reviews
I have nothing but great things to say about Chegg and the service they provide! I ordered a book and got it BEFORE they advised I would. Since I was offered a free trial for textbook solutions, I decided to accept and later would cancel before being charged the fee. Well, about 2 months later, I realized I never cancelled the trial and did not remember being charged the fee, but I called Chegg to cancel before being charged. My wait time to speak with an adviser was less than a minute. I explained my situation to Tonya and before I even finished my sentence she had already reviewed my account, saw I was charged the fee 2 weeks prior, waived it and added a 15% discount for my next purchase with their company.
Needless to say, I was so impressed! Never had I ever received such quick, efficient, and friendly service with an issue that was MY fault! I would definitely recommend this company to any of my friends, and I definitely will! I plan on continuing my relationship with Chegg for as long as I need to purchase books for school! Please do not change anything about the way you do service!
DO NOT SELL your BOOKS to this COMPANY!!! I sold my books, sent them, and they received them. I get an email stating they received my books and that I would get payment "within 10 business days." Then after 12 business days I chatted with them and they said that it is actually within 15 business days. So, again I waited. Here I am on the 15 business days later and they stated that they can reprocess a check but it would take about 20 business days to receive my check. TERRIBLE, HORRIBLE, RIDICULOUS company. DO NOT waste your time!!! There are better companies out there online that will have your check in your mailbox at least within 5 business days.
I purchased a rental e-book workbook for a class. It said I could print x amount of pages. I printed the first chapters I needed and when I went in to print some of the other missing chapters I needed I got half pages. Well when it said I could only print x amount of pages, there was no mention of half pages so I stopped the process. I called customer service and was informed about the half a page deal from some publishers and the last 15 or 20 pages I had not gotten to print won't be. She just told me straight out, didn't ask my name or anything pertaining to my order.
I went in again tonight to print some missing pages which was about 20 and when they started printing the page count was 69 and I only needed pages 224-247. They waste paper and ink with the one line of words across the bottom of the page and putting the Chegg logo across the page. I am not a happy customer at all and when I am done with this e-book they won't have me as a customer again.
I mailed a number of books to Chegg and it shows the books were delivered on 08/19/16. For some odd reason the books were alleged to have been checked in on different dates thus stating checks were mailed out on several different dates, 09/01/16 and 09/02/16. The first correspondence stated you will received your check in 5 business days, the seconds states 10 business days and the third stated 15 business days. I called customer service and was informed the checks were mailed and I would receive them the week of the 19th. Needless to say nothing has arrived. I think we should file a class action lawsuit with the postal inspector being involved since Chegg receives items of value through the mail under false pretenses. This is wire fraud and falls under the federal statute. Please do not waste your time with this company.
I sold my book to Chegg back in the middle of August. This is the deadline they asked me to send my book to them. I asked that a check be sent out for payment and I didn't hear anything from them until September 1st stating that they accepted my book and the check was mailed September 1st. The page that shows my check was mailed states that "you should receive the check in 5 business days." Here it is September 20th and I have still not received my check.
Every time I call a customer service rep says it will be there tomorrow and doesn't show up. I can understand if a check has been lost in the mail. It's September 20th. Put a stop payment on that check and reissue a check. Now they are telling me I have to wait 16 business days to see if the check comes. I'm never selling a book to this company again. Oh they also listed I can't pick a different form of payment, since I entered I want a check that's the way it has to be now. They are false advertising on how many days you are supposed to receive a check and customer service is terrible.
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Let me walk you through this so it is accurate. I wanted to sell some books that I no longer needed back to Chegg; I got a quote and packaged up the books. Sent them off prior to Labor Day 2016. I followed the website as to the status and the notifications via my email account. Everything seemed to moving smoothly. Books checked in 3 days after I mailed them. Was notified that the check was cut and mailed out on 9/7. 10 working days later I did not receive the check yet. I called and was told it would take 15 working days (2.5 weeks) for me to receive the check that was mailed out on 9/8 (a day later than the website said). So now we are at 16 working days after they received the books and 9 working days (10 if you count 9/7) and no check.
I called Chegg and I am being told that it will take 15-20 working days for the check to arrive after the check is mailed. A different story. I spoke with a US Postal Inspector and was told there is no possible way that a 1st Class piece of mail should take longer than three days even if mailed from the other side of the US. I called and talked to a Sam who told me he is a Supervisor. I told him I needed the check number of the check that was mailed out on either the 7th or 8th of Sept 2016. He told me that he could not do that as one did not exist. I mentioned to him then that this is a red flag to me. Either there is a check number which would note that one was mailed out and can be tracked or they are lying and trying to cover their tracks.
Sam even admitted that I did not receive accurate information regarding the check. I encouraged him to get me the check number or I would be filing a criminal complaint for mail fraud (I am a retired Federal Law Enforcement Officer). I cannot say actually what I think is going on here for I do not have the facts YET. I want others to look around before buying books and selling books from any vendor. You worked hard for your money and do not need to become a victim to fraudulent practices. I will not do business with Chegg ever again.
I purchased 5 textbooks from this company and from the start was disappointed. My final total didn't match the initial total I was given. I ignored this only because I was still getting a decent deal on the books. After beginning my classes, I realized I didn't need two of the books so I tried returning them only to find out they must be returned within 21 days of purchase. School didn't even start within 21 days of me purchasing the books. I guess being proactive and ordering early is not a good policy with Chegg. Pretty disappointed.
I sent in two of the same book. Chegg only checked in one. I left multiple messages with no response. Now they closed out the order and are only paying me for one of the two books I sent them. That's theft. I can't believe this company would steal like that. I'll never deal with them again.
Chegg customer service is wonderful. They get on the phone with you immediately if you have any questions or concerns. They immediately refund your payment if you are unhappy or no longer want it. I thought I had canceled my membership but I guess I only paused it and saw on my bank statement that they billed me. I called them and they were more than happy to refund me. Companies with excellent customer service go a long way. Chegg is doing it right! Way to go! Definitely recommending your company to all friends.
I used Chegg to rent books back in the day because it was cheaper. I later used them to help study for my finals but they are useless. Most answers are wrong and the tutors or whoever gives them are not experts in the area. I could have just studied and review the textbooks and get the answer. What is worse is the fact that you cannot cancel without them stealing your money and saying that you have access until next month when you do not use them anymore. Nothing but a bunch of thieves and scammers.
For homework help it's great. The tutors on the website are knowledgeable and quick to answer problems correctly. But the bastards will try to pull a quick one and make it difficult to cancel your subscription. You can try pressing the "Cancel Membership" button but it won't work if you have paused it. Then when it resumes and charges you again for a month, magically the "Cancel Membership" button works again. Ruthless bastards.
One of my credit cards was used by someone before I had it cancelled and re-issued. I do not use the card that often. I noticed today when preparing to order books, that all of your credit card information is there on your account and that it asks for your (3-digit number) number, that allows anyone to use your card freely. I did an online chat, they never asked me for any information and went in and removed the card. One, they do not allow you to delete your own card information (probably because it's rental info), okay. The keep all card numbers given. And I believe this information can be access by anyone. NOT GOOD.
I sold my book to Chegg.com at the beginning of May and it is now the end of July. I still have not received my check. I have called customer support 4 times now and still have not received the check and they keep telling me the only thing they can do is to re-issue me a check. I have even spoken to a manager. They are ripping me off and refuse to do anything about it. They stole my money and I want something to be done about it. DO NOT use Chegg to buy or sell your books. They are an awful company and should not be allowed to continue scamming people.
I was recommended to Chegg by a friend who found their Chegg Study service helpful for finding textbook solutions and helping her learn. The service is $15/month, which I initially thought was pricey, but doable if it was a good service. The first couple of chapters of the book I wanted solutions for were correct, for the most part. (Occasionally a question was misplaced, but no biggie, right?) However, by the end of the book (and just at the beginning of my second month of my subscription) entire chapters were off or missing. Sometimes, after hunting down a question and sorting through a bunch of different questions, the answer was completely incorrect.
Now, I haven't found a question and chapter line up with what was in my book for the past few weeks (while I'm waiting for my non-refundable subscription to end, of course). This company has provided me with absolutely no value, and now I'm out $30. I down vote everything incorrect/misplaced I come across, yet nothing changes. All Chegg wants is for you to try that first month subscription, because they get paid whether you're satisfied or not. Horrible service, horrible price.
I've been looking online for help with an assignment and the Chegg site came up showing the exact problem I need help with. I had to put my credit card in before I could access the page and there wasn't any help whatsoever on the problem. The only thing listed under the problem was a comment from someone that had nothing to do with the problem I needed help with. I cancelled the "subscription" but it said I would still be charged.
I ordered a Chegg Study subscription then immediately cancelled it so I wouldn't be billed for additional months. I was charged for the month as I should have been, then days later I noticed another $15 charge from Chegg on my debit card! After debating with customer service via text chat for close to an hour while they "tried to figure it out" I was told that my issue was passed along to the billing department. Shortly after, I received an email saying they would be refunding me for my "Chegg tutors" subscription which I CERTAINLY did not sign up for or use. If I am refunded I may update this review, but now I am waiting to see if my refund is actually processed "within 5 business days" as they claim!
This is a service I pay $15 for per month. I use it to check my work for calculus, linear algebra, and physics problems when trying to solve them and especially when I am studying for exams. I am currently in my final exam period at my university. I am taking 6 classes and use Chegg's textbook solutions to help me study for 4 of my classes. When studying I encountered a message that said I could no longer access textbook solutions because Chegg had determined there was more than 1 user using my account based on how many textbook solutions I was looking at and how frequently it was being used in a short period of time.
When I called they said they determined that there was another user using my account based on an algorithm and repeatedly asked if I was sure nobody else was using my account. I was then told to fill out a google form explaining the situation and they would try to resolve the issue within 5 business days, time I do not have when studying for final exams. This is a terrible policy for a service that overcharges for their monthly fee. This is absolutely ridiculous and I would give this service no stars if I could. I hope this never happens to another paying member of Chegg. Thank you for screwing me over for finals stealing my money, Chegg.
I have Chegg and pay for the membership account because I liked the Expert Q&A to get help with my homework and receive better grades on my assignments. At first it worked really well but lately the website will not load content. Especially when I try to backtrack to the page before. Either it will simply not let me go back to the page or it will not load and I will have to sit and stare at my screen, trying to refresh it.
I guess I could understand some of these website issues with a free online site but I am paying to use this one so I shouldn't be having so much difficulty with it. Also, you can give the answers a thumbs up or down and it says they will sift through the wrong answers to get rid of them but from all of the wrong answers I have come across I would say this is untrue. If some of these issues do not get fixed promptly, I will definitely not be paying for Chegg's services for much longer.
Chegg's main marketing claims revolve around their online resources and claim that their prices save students' money. However, their membership and textbooks are actually incredibly expensive and just not worth! Pretty much every textbook I've ever needed in my last 3 years of college could be found cheaper and with much better customer service at many other online sites like Amazon with their Prime rentals. I've posted several questions to be answered but it often took several days if not weeks for CORRECT and RELEVANT answers to be put up, which is ridiculous if it's a homework question with a closer deadline.
Their website has this quote "Over 90% of Chegg Study users report better grades" (from May 2015 survey for only Chegg study users), which is humorous considering it may actually be right because anyone dissatisfied (such as me and pretty much any other student I know) quickly discontinues their membership. I feel bad for the >90% because they were suckered into the marketing ideas. If they were smart enough to raise grades with Chegg, then they're definitely better off going for a cheaper, more dependable option. However, I feel especially worse for those <10% suckers who kept bashing themselves against the Chegg wall thinking it's the key to academic success and not realizing there were better sites, and better resources.
DO NOT WASTE YOUR MONEY. I paid for textbook solutions but half the solutions weren't there. So I contacted customer service and they said they would have their team complete the missing solutions and for me to check back. Also they suggested that I post my question in the 'ask a question' section! So I posted my question and they posted a solution I didn't ask for. So I asked if I could be credited to have a tutor answer the solutions for me? But then they told me tutor and study services were different services and had no accreditation between them. How the heck do you provide services then tell me your services are different entities and are not associated with one another. This is bull.
Ordered a book from Chegg when I was taking classes for my MBA. Apparently, I also selected a free study tool. I just noticed this month a charge for 124.95 on my credit card from Chegg. I called my credit card company and they indicated I've been charged annually since 2013. The reason I noticed it this year is because I'm no longer using the credit card for frequent purchases. The past 3 years I did not notice because the card was a high use card. I called Chegg and they note I did not use the service and it was pitched as free but it states in the fine print that it's an annual subscription. So the free subscription was in 2012 but they started charging me in 2013 and charged annually until I complained this year. These types of free turned fee based subscriptions should not be legal. Since I didn't know about this, how could I have known to cancel it?
I used Chegg to get help with my homework. I went online and typed my question. I received thousands of questions that were not related to the question I typed. When I finally find the question going through all the other questions, the answer to it did not make any sense, then I was offered to ask a tutor, which if I wanted to use his service, I would have to pay extra money besides the 14.99 subscriptions. That is, the subscription is just a pass to talk with a tutor to pay more money.
One of the tutor told me she was not sure that she could answer my question. She was a biology tutor and I asked a biology question, so I did not understand that she was a tutor and she did not know if she could answer a simple question. Then I talked with another tutor, ask him the same question and he said he could explain the question but he could not tell me the answer, WHAT? REALLY? I am paying you for that. I subscribe yesterday, I am canceling my subscription today. Do not waste your time or money.
I ordered an online book and when I tried to return it and switch to the half price hard copy it would not let me. I later came to find out that the book expired halfway through the semester.
Do not waste your time with Chegg. I rented a book there, it was really expensive, almost $50 for ebook rent! But I was travelling, and did not have an opportunity to look for this book anywhere else or to buy a real book. So, I decided to try this Chegg. After I bought the book, I found out that I had some technical issues between Chegg and my computer. So, I never read the book, but I was hoping I will do it later.
In a few months when I came back, I tried to finally read it using another computer, but I could not, because my rent was already expired. I know, it was my fault, I needed to think about the expiration, but I was hoping they have a good customer service and that they would be able to see that I never used the book and NEVER even logged in into my account in order to read it. That's what they wrote me in the chat: "no, it is expired, you have to buy it again." I told them that I don't want to buy it again, and please close my account then. So they replied: "ok, I will close it. Have a nice day. :)" They did not care at all. Worst customer service I ever had.
This is ** website... rip off. When you ask questions, some just copy and paste answers from other websites then I repost my question and some ** answers the same way or give you 2 lines of incomplete, worthless, no effort at all answer until you run out of your damn 20 questions. And then if you want you can purchase more questions (This is for 15/per month.). At least they should allow the student to reject such terrible answers or allow free questions so I can repost my damn question over and over. Anyways, at the end you get out with nothing. This website doesn't help students at all... their rates are totally expensive for students. I go with the pay as you go tutoring and it's .75 usd cents per minute. That's $45 per hour for tutoring!!!
This is absolutely absurd!!! I paid for extra texts outside of my required texts in an attempt to have a better source and better understanding of the material. I finally find a book that has very similar material and problems and then I go to look at the step-by-step solutions to guide me through, and my account gets blocked out. It was stated that it may take 30 days to unblock my account!!! 30 ** DAYS!!! I pay for school, rent, books, bills, everything! I cannot afford to be wasting money on a product that just gets taken away from me for trying to get multiple aspects to a subject... Such a joke...
DO NOT GO THROUGH CHEGG. I decided to sell my books through this site and I put 2 books in the same box. First off, it took me almost 2 months to get paid, and only reason I did was because I emailed them so many times about my books. Second off, they said they couldn't find my second book so I only got paid for one. This was their error because I sent them in the same box and their order numbers were the same.
You guys complain about the darnest things. In fine print it states that if you don't cancel your membership your card will be charged. After free trial I recommend anybody to get $96 membership monthly which gives 240 minutes because if you can relate I have more than one homework I might need assistance with, but I was new to this so I wasn't sure. Now that I'm very acquainted with this site I love it. Pros: There are great tutors especially with high ratings. They know their stuff. Cons: Some of the great tutors can try to squeeze the last penny you have, for example your answer is incorrect instead of not giving you the correct answer, they will ask you a question in the question you asked, that's not helpful.
Pros: There are some tutors who will guide you to that correct answer, maybe ask a simple question to dig deep into your mind so you have a better understanding of the difficult question you could not answer. Cons: Some may lie that they done this material. Pros: if you explain detail for detail what you requested and expect. The chegg specialist can look at the work you requested and see if the tutor fulfill your expectation....AND POSSIBLY GET A REFUND!
Now if you know the expectation was "quality" work but not what you expected you simply have to request more help. Maybe not a hour time of help you requested but half an hour should be enough. Also tutors have their own life so I suggest having 3 strong tutors just in case one couldn't finish your work on time. And please allow time sending in your homework.
I think I've summarize everything. I would recommend my favorite tutor but I think they will block any names I provide plus everybody has different ways they like to be taught. It's not chegg fault that your tutor was not the best. Simply ask if they can help you out, anybody will tell you yes just a small risk... I've gotten 2 refunds out of 15 lesson, I never ask to put it back on my debit card but simply on chegg tutor account because I know I will use their service again. I'm very realistic. Everybody is not perfect.
When you sign up for the Cheggs Tutor service. Part of the sign up involves giving your credit card information in the event that you actually utilize their services. I attempted to make contact with several tutors to no avail. After numerous successful attempts I quit and let it be. A month later I checked my card transactions and noticed that Cheggs had debited me 4 times for $15 for an 'account subscription'. I called the customer service representatives and they sent me an email claiming they can only refund me for two billing cycles. I informed them that I NEVER signed up for this services, never received an email from them confirming my supposed subscription - despite the fact I received dozens of promotional emails from them I mysteriously am unable to find the one detailing the agreement of the services.
I asked if they could send me those emails, so I could review the agreements. They were unable to produce a copy of the supposed agreement. I asked them, where is the proof that I actually signed up for the Cheggs services! So essentially when I signed up for the services they put me on automatic subscriptions, without my consent or knowledge! I am very careful about signing up for these services and would have noticed such a clause (e.g. similar to Amazon Prime etc.). They are scam artists and I have a very strong feeling they will get caught because this is essentially credit card FRAUD!
Chegg is one of the worst places to buy or sell textbooks. They give false information on when you would hear back from a representative. They are constantly telling you 2-3 business days and no one will ever follow up with you. I sold 2 textbooks to them over a month ago and I was told I would receive payment of about $65. I had to get in contact with over 4 different people for them to tell me they have lost the textbooks in the warehouse, but they had seen that they were received at some point. I was finally told that a check would be sent to me, but it would take 5 business days to be financed and then an additional 15 business days to even see the check! Why was this not just sent directly to my Paypal account?! So overall this whole process is going to take 2 months! DO NOT USE CHEGG TO SELL ANY KIND OF TEXTBOOK!!!
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