Overall Satisfaction Rating
3.67/5
  • 5 stars
    49
  • 4 stars
    25
  • 3 stars
    10
  • 2 stars
    1
  • 1 star
    30
Based on 115 ratings submitted in the last year
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Chegg.com

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Last updated: Oct. 5, 2017

308 Chegg.com Consumer Reviews and Complaints

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Verified Reviewer
Original review: Oct. 5, 2017

I got a quote on a barely used (five weeks) textbook that I got this summer. I was trying to sell it back to Chegg to get some money about $65. I never got a confirmation email that it shipped so I contacted them. They said it wasn't up to their standards. I'm having them send it back to me. And selling it elsewhere. I didn't turn any pages or had any highlighting or underlining. I used it for FIVE WEEKS. Waste of time. Do not sell books to them.

Verified Reviewer
Original review: Sept. 12, 2017

After ordering books and paying $146.77 I had an additional charge hit for $112.54. They charged me again for 2 books that were already included in the $146.77. And then proceeded to say that I need to wait 5 business days for a refund. Not cool!

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    Verified Reviewer Verified Buyer
    Original review: Sept. 7, 2017

    Multiple issues... I sold books to them and the USPS tracking indicated that they were received on 8/23, however, their site says they are still in transit. Contacting customer service, I received the runaround and they sent a request to their warehouse to check them in. I'm still waiting. The original estimated payment date was 8/26 now they are saying to wait until 9/11. Also, I rented a book and want to now purchase it and the site is not working properly and no one has been able to help resolve this. I've been contacting them over two weeks. VERY POOR customer service.

    Verified Reviewer Verified Buyer
    Original review: Sept. 7, 2017

    *SCAM* TAKE CELL PHOTOS OF BOOKS BEFORE MAILING TO THEM - I mail 5 "like new" conditioned books for buyback. None of the books had writing or any highlighting. Cover and spine in "like new" condition. Chegg received the books and never updated their website tracking information. So, I telephoned customer service after a week from when the books arrived. Customer Service was terrible, they just read from their website and written policy. After waiting 4 weeks and still no payment, I telephoned again and was told that 2 of my books were in poor condition - yet they could not tell me what "poor condition" meant regarding the 2 books.

    I never received any emails from Chegg telling me what was wrong with my books nor when I would get paid. Chegg claims they will mail back the 2 poor conditioned books. I believe that Chegg does not want to honor the price that they quote and lies about the condition of the books so that they do not have to pay what they quoted. Chegg is very shady, and will not be doing business with them again.

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    Verified Reviewer
    Original review: Sept. 4, 2017

    After the site charged me for a purchase of an ebook, this site would not allow me access to the book. I had to purchase it through another site. They do not have an online system to make a complaint, their customer service is only open during banking hours. Epic fail. Never again.

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    Verified Reviewer Verified Buyer
    Original review: Sept. 3, 2017

    I ordered a book from Chegg that I needed ASAP for an animal Behavior class that dealt mostly on the book. I am, just like every other student, paying for my classes. Because I needed this book quickly and I'm losing money by not doing as well as I can in the class, I paid for 1 day shipping. Not only did I NOT receive this 1 day shipping but after I emailed them demanding they fix this problem or give me a full refund, they responded saying they would not respond to my emails because it was not on their suggested questions or actions on their customer service page.

    I do not like speaking on the phone, I will get too angry. But I do have their phone number. If you check their website, nowhere on it does it talk about how to DIRECTLY talk to a representative or contact them. Not to mention, the contact us page that had nothing to do with actually contacting them is all the email kept referring me to. So I will be giving them a call here soon. Do not buy from a Chegg if you can avoid it. They have horrible service.

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    Verified Reviewer Verified Buyer
    Original review: Aug. 30, 2017

    Sold and sent my books back Aug 17, got UPS tracking saying they were received Aug 21. Called Aug 24 because hadn't heard about payment or what they were going to pay. Was told to give it until Aug 28 so they had time to check condition. Called back Aug 28 was told they were checked in and that I should have payment of what was quoted in 2-4 business days. Still hadn't heard from them, called back Aug 30 and was told the books were marked in poor condition and that I wouldn't receive payment and that I couldn't talk to a supervisor.

    Verified Reviewer Verified Buyer
    Original review: Aug. 25, 2017

    I ordered a book for my daughter, the day the teacher told her what to order. She needed it by Friday. It was supposed to arrive on Friday (2 day w/ free shipping), but I just checked and it will not be here until Monday. She will get a 0 on Monday because it did not arrive on time. When I called Chegg, a young man informed me that there was nothing that could be done, because of the free shipping. I was willing to pay whatever I could to get it here by Friday. I guess I need to stick with Amazon. Amazon will go above and beyond to make sure you get what you need, even if it's overnighting something. Chegg... nothing. STICK WITH AMAZON!

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    Verified Reviewer
    Original review: Aug. 18, 2017

    I just want to tell Chegg how much I appreciate them!!!! Ever since I started college a year ago, this website has helped me find books I need and rentals are affordable. Everytime I order a new book they send me gifts in the box!!! Red Bulls, coupons, laundry detergent... small things that I SO APPRECIATE!!!! Chegg is the best!!!!

    Verified Reviewer
    Original review: July 19, 2017

    I sold college books to Chegg. It took a few weeks to get a check and it was not for the full amount. When I called the rep admitted it was an error on their part. I waited over a month and no check. I called and was on hold for more than 30 minutes only to be told that they had not processed anything. Still waiting on check.

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    Verified Reviewer
    Original review: July 16, 2017

    I used quite often when I was in college. It was a cost effective alternative to buying my books. Also, they almost always had the books I needed in stock. I liked the fact that I could rent books for different lengths of time, since I took a lot of intersession classes throughout the year. Other perks: free gifts (usually red bull), discount codes, free shipping and so on.

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    Verified Reviewer Verified Buyer
    Original review: July 12, 2017

    I bought a subscription to the Chegg Study service. I wanted to make sure that during my course, my homework explored the whole spectrum of the questions I was assigned. This book that I speak of asks very loaded questions with many parts to them. So with Chegg Study is advertises 'Textbook Solutions' which led me to believe that these were the answers in the back of the book for like a 'Teacher's edition'. Well, I learned on the first chapter I used the service on that these were not textbook answers and almost seem like they were written by other college students who did not read the material. After having read the chapter already, I was willing to help Chegg with Chapters (The first 11 chapters of 16) knowing that the help was eventually going to get better. In my opinion, it actually did the opposite.

    The further I go into this book, the more unsubstantiated the answers are becoming to the point that I am doing more work proving why the answers are wrong to Chegg (with page numbers and figures/diagrams that blatantly disagree with the answer Chegg gives). I've been fair by trudging through this far into the book, to see if the help gets better and it hasn't. I'll also consider trying Chegg Study with another book with the same attitude that I had going into this book. Overall I am dissatisfied because I thought I was getting one thing and I got something else. The only reason that this is getting more than 1 star is because with the wrong answers. It gave me more incentive to go from knowing that an answer was wrong to exactly why it was wrong down to the sentence.

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    Original review: June 20, 2017

    I was charged well after I'd returned the books. Woke up to find my checking account $310 in the hole. Look into Chegg and find that several people had been billed up to 5 times even after they'd turned their books in. Contacted customer service, was largely ignored and fed canned answers. Wouldn't recommend this service to anyone.

    Verified Reviewer
    Original review: June 13, 2017

    I ordered the textbooks I need from the Chegg website, then it's shipped to me in 2 days, and includes the return shipping label I needed to send it back when I was done. I like that I'm not required to buy a $300 textbook that I only need for 1 semester. I didn't find this until my 2nd semester unfortunately, otherwise I could have saved a lot of money that I spent on textbooks. Chegg was a great value for the money compared to purchasing a book I'd only use for a short period of time. I'd suggest more advertising, though, like on TV.

    Verified Reviewer
    Original review: June 13, 2017

    They have the best prices with great service that is second to none. Also they seem to have all the books that I need and can get them ordered if they don't. I really love their customer service as well.

    Verified Reviewer
    Original review: June 13, 2017

    Chegg.com offer tutoring and solutions help for questions. Their homework help is easy to access and the tutoring is around the clock. Also, their textbook rentals have the solutions for it for a monthly subscription. But some of the books are priced not much lower than a book you can purchase. Their prices are seemingly dynamic. I also don't like how some of the books that would be really helpful with a solutions guide actually does not have a solutions guide. Nevertheless, their process is completely easy and simple. You pay shipping for one way and they email you a return label, all you have to do is drop it off to the nearest UPS. Shipping is fair and rental time is more than enough.

    Verified Reviewer
    Original review: June 12, 2017

    I have been purchasing books from Chegg for years and I have never experienced such foolishness from how their system is set up now. I purchased 3 books on a Friday that totaled to 1 amount which I paid. I was headed to the store on Saturday to grocery shop and like normal people do I checked my account so I can know how much to spend and noticed that my account was in the negative because Chegg took more money out of my account that was not authorized.

    Surprisingly they can steal your money out on a Saturday but they are not open on the weekend to discuss why! So unfortunately no grocery shopping for me and my 3 children that I have to feed Chegg! So I patiently waited and called this morning only for a Representative to tell me that when books ship separately they charge more to your account. Huh? I was so confused as to why their website did not specify that if your books ship separately we are going to take more money out of your account to rip off our customers!

    Now I have to wait up to 2 business days according to the rep to receive my money back but it only took them 1 day to put my account into the negative! Shoppers beware that Chegg will take more money out of your account that they are authorized to. SO MAKE SURE YOU HAVE PLENTY OF MONEY IN YOUR ACCOUNT WHEN PURCHASING FROM CHEGG!!!! :((

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    Verified Reviewer
    Original review: June 12, 2017

    It's very nice to have the return labels printable and not have to go through the hassle of getting at the post office. I hate people and don't want anything to do with them. The fewer people I have to come into contact with the better. They have much cheaper books than anywhere else, at least for these very specific books which are a scam and an abomination. They are still very expensive and I don't like paying that much for them. And although I recognize that Chegg is not a publishing company they still participate in the travesty that is textbook price gouging.

    Verified Reviewer
    Original review: June 12, 2017

    Renting was very easy with Chegg. First I requested the book and paid to use it for one semester and the book was sent to me that week. After I finish the semester I can request a return address label for easy shipping back to Chegg. I like Chegg because there is almost always the textbook my university required list. Often times it is less expensive than bookstore on campus! Another great thing is the ability to ask questions and get study help and answers through the Chegg website. However, sometimes the textbook are actually more expensive than they should be so it takes a lot of research to tell if you are actually getting a good deal.

    Verified Reviewer
    Original review: June 11, 2017

    I loved the Chegg website, and this probably drew me to the company the most. The website is user-friendly, they have very competitive prices, availability of books that are difficult to find, and promotions. My book was shipped to me in a timely manner, and came in good condition. I mailed the book back at my own expense in order to be sure it returned on time, as I had additional exams close to when the rental period ended. I would appreciate though the opportunity to extend my rental for a period of time for a discounted price. (Example: 2, 4, 6 weeks at a time). I found myself in a crunch to complete licensing that I needed my books for, but only for an additional week.

    Verified Reviewer
    Original review: June 11, 2017

    Chegg.com saved me a lot of money when I was in college. I rented most of my textbooks from them and only purchased a book when I absolutely had to. The returns were easy and free, making the process that much effortless. To start you go to the Chegg website and search for the book that you need. It lets you search by title, author, or ISBN on the homepage. From there you select your book that you need and checkout, just like buying anything else online. They send you the book and when you return it, you just send it back in any box with the prepaid shipping label that they send with the book. However, there were some times when I could not find a specific textbook that I needed for a class and that was frustrating. That is not to say that the selection is bad, it is just that they do not carry every book that you will need in college.

    Verified Reviewer
    Original review: June 10, 2017

    Overall Chegg was the vastly superior option in comparison to the listed alternatives in my experience... I liked the flexibility of my options to rent the textbooks at my own timeline and the ease of use in comparison to the larger companies like Amazon or textbooks where I found some confusion in the online selection process and checkout procedures. I felt Chegg was very user-friendly and simply laid out in its website and checkout was of utmost ease... The only drawback was the pricing was a little vague until you complete the final process.Very very good experience.

    Verified Reviewer
    Original review: June 10, 2017

    I like everything about it! I liked that you could search the exact book with a code in Chegg.com. I also liked being able to choose different features depending on the quality you need. It also helps if you actually have the ISBN number. If you do not, you can search by author or title. It has been my favorite textbook rental website that I have ever used. Actually, it's the only one that I haven't had at least one problem with. Return was very easy, too! I used the box it came in, and just printed off the new return label. And it didn't cost me anything extra.

    Verified Reviewer
    Original review: June 9, 2017

    Chegg is quick to fix any issues with the book and they almost always have the books that I need. It's also affordable to use Chegg and it's simple to find what I need and the entire process with them is pain-free. But sometimes, the books don't come by the timeline they're promised, the shipping is expensive to expedite and the books are badly worn. There is often writing in them, and some pages have been torn. It’s super easy to send back the book but sometimes the print return label doesn't cooperate as it should, which makes it impossible to send back without spending more money to have the label printed. Chegg should maybe include the return label so it doesn't have to be printed.

    Verified Reviewer
    Original review: June 9, 2017

    Chegg.com has a pretty decent buy back program where I could return my book and get money back. They also had a pretty decent selection of used books for fairly cheap. I wish though that there were cheaper rental and buying options for low income students. I also wish the online-only and downloadable book prices had been cheaper. Maybe if there was a way to share online books with other students so as to cut down on costs for individual students. So far, it has been fairly easy to find the book you need, buy or rent it and then resell it.

    Verified Reviewer
    Original review: June 8, 2017

    I like that online textbooks are available so one does not have to go to a store to get the book nor do they have to lug heavy books around. E-books also make studying easier and they have a large variety of different textbooks available to rent so it is easy to find the one you need. But there should be better interface to read the book once it has been rented, i.e. something more akin to a Kindle app where one can easily read the textbook and search its contents. This would be better instead of just reading the rented book through their website or just downloading the book as a plain file. The site also made it a bit difficult to find the exact book I was looking for, i.e. the edition of the book I needed as there were so many different versions of each book available and the titles were not entirely clear as to which is which. Also wish that one could search books by ISBN more readily and get better search results when doing so.

    Verified Reviewer
    Original review: June 8, 2017

    When I first started college I had no clue how to go about renting a textbook online so I did a search for textbook rentals and Chegg.com is the first company that came up. It was the first one I tried and they had what I needed. So far, everything was amazing. Everything is self explanatory and easy to follow instructions. I would recommend this company to everyone.

    Verified Reviewer
    Original review: June 7, 2017

    I'd price compare about six sites, then log in, select the book with a reasonable condition, pay, return the book after my term was over or a little later, and often get a coupon upon return for my next visit, which was handy and usually covered the taxes. Prices were good and Iiked buy back options for books I did purchase. However, the shipping was pricey. A lot of times the book was cheapest but had the most expensive shipping so I'd end up going with multiple companies to get all the best deals. It would be nice if there was price matching. Nonetheless, it was easy to send back and I liked how they didn't charge me if it came back a little late.

    Verified Reviewer
    Original review: June 7, 2017

    With Chegg, I locate the textbook I need by entering the ISBN, title or author's name and I can then view the rental price, or the price to buy the book. I then select the number of days I want to rent the book for. I can return the book if I drop or change classes within 3 weeks. The books are so much cheaper than buying; there are some textbooks I want to keep for reference, and some I will never look at again. Sometimes the book offered thru my school is not exactly the same as the one I receive from Chegg. But it could possibly be user error when selecting the book from Chegg. It does cause issues with assignments if the correct version isn't selected.

    Verified Reviewer
    Original review: June 6, 2017

    The time it took to receive the books was a proper time and the condition of the book wasn't bad. However, Chegg.com should always have an option of having a book overnighted and the website could describe maybe how many users used the book. They shouldn't sell books with missing pages and should categorize them better. Organize by years and maybe even classes... Make sample words you can input of class you're taking. Also, the process of renting and returning the books should give you at least half your money back if you return the book back in good condition or give you credit towards another one.

    Chegg.com expert review by ConsumerAffairs

    Founded in 2010, Chegg is a California-based company that specializes in resources for college and university students. Its website offers textbooks for rent or sale and also features study help, tutoring resources, test prep and internship listings.

    • Free shipping on orders over $50: Chegg offers free standard shipping on purchases and rentals of $50 or more, and returns are always free.
    • Up to 80 percent savings: Chegg offers big savings on many of its books, with rentals up to 80 percent cheaper than retail.
    • Extension options: If you decide that your rental period is not long enough, Chegg offers the option to extend the rental or purchase the book instead. Simply go to your account on Chegg’s website and change the due date or select the option to purchase.
    • Digital rental options: Chegg offers many textbooks in a digital download or Kindle-friendly version for students who prefer not to carry around physical books.
    • Risk free returns: Chegg offers the option to return any rentals within 21 days of your order for any reason, which is a great feature in case you drop or cancel a class. Chegg will refund your rental fees minus shipping costs. Digital rentals must be canceled within 14 days for a full refund.
    • Best for: college and university students on a budget.
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    Chegg.com Company Information

    Company Name:
    Chegg.com
    Website:
    www.chegg.com