Chegg Reviews

I cancelled my Chegg subscription in 2013. They continued to charge me. I realized that in 2015. After 2 calls and a conversation with a so-called supervisor ** although it is their mistake, no one in the company can issue credit back further than 6 months. This is money that Chegg has fraudulently taken from me and now refuses to return. When I asked to speak with **'s manager, there was no one above him able to help me. These are horrible business practices and according to the first rep I spoke with, this happen all the time. Beware!!

Do not sell your book to Chegg. I sent them a new book (barely touched). They sent me an email saying they've received the book but no follow-up emails. I logged-in to my account and it claimed that the book has been donated. They DID not even send e-mail to tell me that the book cannot be accepted and the book is worth more than $100. I'm pissed at this scam site. Now there's nothing I can do about it! That's why they keep doing this to us.

The new tutoring service (InstaEduOnline) that Chegg offers has adopted the practice of billing customers for subscription minutes not used. So, fair warning, if you are unclear about the fact that you are signing up for a subscription plan after the free trial is over, please don't bother with their tutoring service. The tutor I used was awesome and I have no problem paying for the minutes I rightfully used.

I sent them my book and they ended up not sending me any money because it was apparently in poor condition. I had barely used the book all semester and it was in pretty good condition when I sent it to them. They didn't even send me any sort of information telling me that they weren't going to accept my book. I sat around and waited for months. I am not going to use this service ever again. They will do anything to get out of paying you.

Chegg.com gives a lot of good information and helpful guides for studying, but they did a poor job in contacting me to see if I still wanted the service without emails even though I never used it. I only wanted 3 months of Chegg while I was taking Physics and they kept me on for another 5 months without asking if I still wanted the service. I paid almost $100 for unused service as I had completed all coursework but one class. At the time I was making $600/mo. and paying $775/mo. in rent. You do the math. I simply had not cancelled the service. I give them a 3 because they helped me pass Physics.

This company has the worst, most condescending customer service reps I have come across in quite awhile. I rented an eBook and the description clearly stated it came with access to MyResearchLab, the rep and his supervisor both said I was wrong. They further stated that the disclaimer regarding physical text books somehow applied to eBook's as well. Their disclaimer refers to USED text books, how do you lose ELECTRONIC information?

This company seemed like a godsend! Cheap books! Unfortunately, the company forgot to send me a packing label and then decided to take out the full price of the book! I tried contacting them 3 times with no answer-no response-no tweet back-NOTHING!!!!! How dare they! My bank says because I gave them my debit card number, there is nothing I can do!

DO NOT BUY BOOKS FROM THIS COMPANY!!! On 12/12/2014 I placed an order to purchase a new textbook that showed in stock on the website. On 12/13/2014 my order was canceled because it was out of stock. I contacted customer service, via the online chat feature. I was told that the book was out of stock and that the website was not updated properly. I was told to check back, with customer service in a week. On 12/22/2014 I contacted customer service, via the chat, and was told the book was in stock. 11 minutes later I placed the order. 33 minutes later the book was again canceled because the book was out of stock.

I have been a customer with Chegg for some time now. Back on August 24, 2014, my boyfriend and I sold back some textbooks to the company. After waiting for the check to come the first time, I received an e-mail from Chegg on September 26, 2014. Since this e-mail, another check was attempted to be delivered to my address, then a third check was attempted to be delivered to a different address. Yet again, after waiting another 15 business days, I still have not received my check. So again, another check was sent out via USPS and no surprise, we still haven't received it.

Have sent books to Chegg on October 13th. My return was acknowledged on October 24th. Payment was processed for 2 checks on October 29th and was supposed to get those 2 checks in maximum of 10 business days + 2-3 days for shipping. Now it is December 6th. I still did not receive them. Contacted customer service, supervisor. The only thing they can recommend is to reissue the checks and then I should wait for another 10 + 2 business days.... Terrible system. I will NEVER use this company again, even if they pay 3 times more for the book than other companies!

I rented a Law Book and Business Management (ebooks) for the semester. Somehow, Chegg thought I wanted to opt-in for a monthly subscription to the Business Management because they had a one month trial offer for this book attached to the ebook. I was surprised to log into my bank account and find a monthly charge for the next full month when my class end in a week and a half. Not happy with them at all.

Chegg has made the possibility of being mobile impossible. eBooks that are PURCHASED and rented are not available for download! Maybe Chegg hasn't heard that Wi-Fi only tablets are widely used by students and to have purchased and rented materials available for offline use is a possibility. I will never use Chegg for anything again.

I was pleased with the quote I received to sell two of my text books to Chegg, with shipping at their cost. I promptly got the books to UPS for shipment and received an email confirmation on 8/26 that Chegg received them. The same day, I received an additional email stating a check for one of the books would be cut stating it would be sent "within" 5 business days (today is 10/3 and still no check but.. fair enough today is the 5th business day this is not so much where my complaint it).

I began using Chegg Study in the summer of 2013. I cancelled my study subscription 11/2013. Chegg began charging my CC again without authorization from Jan 2014 through Oct. 2014. Cancelled membership, 10/3/14 for the second time. Called Chase to report fraudulent charges. Should have noticed the charges prior. Chegg apparently has done this before after reading several other complaints. Take extra security measures after canceling your membership if you insist on using it. Buyer beware! We should have a class action lawsuit against Chegg.com.

I sold a book back to Chegg on August 26th. They were kind enough to give me 1 week to get the book to them via UPS. I mailed the book with no problems. I received an e-mail from them on September 3rd saying they had received my book and were mailing a check that day for the agreed upon price. Fast forward to today....almost 3 weeks later. Still don't have the check. So I called their customer service line. What a JOKE that is! I was informed by Marcus that it takes them 5 business days to PROCESS the check prior to mailing, and then can take up to another 10 business days for me to RECEIVE my check. Yet I only had 1 week to mail my book to them?!

Ok so a fair review of this company is very very poor. I paid for two book rental from them a week ago and received one wrong book. Following receiving the wrong book I went to their site but it was closed. I was then prompted to go to Twitter to follow up on my order. Which I did. I told that I would receive the correct book by Friday. So today 9/10/2014 I called about noon and was told that my book would not be to me until 9/16/2014. Once I started to question the representative he became rude and said there was no one else that I could speak with. I then was hung up on.

I used Chegg's rental service last semester and things went smoothly. Unfortunately, this semester when ordering books I was given 3 options for mailing, each significantly higher for faster delivery options. Considering the competition of online textbook rental providers I think paying $19.00 for 2 day delivery is absurd. Where are the books coming from, Liberia? Naturally, I selected regular shipping, which in fact a week later no books arrived. I had to cancel the orders for fear of not receiving them in time (I needed them by the next day). I ordered from another reliable source who also offers next day prime fast shipping for free. Secondly, the customer service representative was pleasant; however, she didn't seem to know why things were this way. Except that "Chegg was really busy because school just started".

I am not impressed with the buyback @ this company. Takes way too long. I have never had any issues with ordering books from this company. Long story short, they take your money fast but don't pay the same way. I have used other companies for buybacks that were extremely fast, so I will probably not use this company any longer. It's a shame because they seem to offer the highest prices for buybacks most of the time.

Ordered book for a class and delivery was promised by the first week of class. The day before promised delivery, it still showed "shipment pending" on the book.

I haven't received payment for books sold to Chegg. I shipped books off to Chegg August 02. Chegg received the books on Friday, August 08. The books were checked in on the 12-13 and payment was to be issued with 5 days. I have called Chegg numerous times and all I get is the runaround about my payment of 138.01 for an Elementary Algebra textbook that was sent to the business. The book was accepted and payment was supposed to be issued. I was told that the check was mailed out on 13. It is two weeks later and I have not yet received the check! Chegg has given me the runaround about paying me my money. The original date I was guaranteed to be paid by was 08/27. I have exhausted all resources and just simply want what I am owed.

I don't understand a lot of the reviews here. Many of them are not the fault of the company. Never heard about the company before, but got charged? Not the company's fault your credit card number was used/stolen. Also they DO verify the card. Returned book late and had fees/charged for a new one? Not the company’s fault you didn't return your book on time. How are they supposed to know you're actually sending it back? The homework help is wrong? Not the company's fault that customers put the wrong answer. It's not considered harassment if they're calling to find out about their books. Only got one volume out of 3 you listed as needing? You only ordered 1, not the company's fault. Also not their fault if they no longer have the book available that you want.

At 1:00 this afternoon my son, a college student, called and asked for credit card # to order a book for $77 from Chegg. Since he was on his way to class he said he would place order when he got back to dorm. When he went to place order at 5:00 pm (same day), the book had gone from $77 to $140!!! I called, spoke to Toni (rep) and Matthew (supervisor) who agreed prices increased due to supply/demand but WOULD NOT honor the price from 4 hours earlier!! RIP OFF! Will NOT order from them again!

I sold them a textbook almost a month ago. It took a little more than a week to check my book in even though the tracking information said they received it. Tracking info says delivered July 23. They finally processed it on July 31st. Got an email the same day saying my check had been sent and I would receive it in 5 days. 6 days passed and I used the live chat and that person told me it takes 10 business days. Well, for one thing, business days don't include Saturdays. So technically today was day 10. I did the live chat again. This person told me that today was only day 8. I needed this money last week when they originally told me it would be here for a legal matter. I'm still waiting for the check to arrive. I will never sell books to Chegg again and, after reading the reviews on here, I'll never rent from them again which I have done in the past.

Chegg customer services is awful. I can't believe they've kept my book for 5 months that I paid for. They had the nerve to send me a textbook that wasn't mine, all ruin and tore up. Lady try convince that it was mine. I only had the book for 4 months and used it twice for small projects. Every day I would call and they would say I put into the warehouse it will be there soon. I never got my book. They can go ahead and keep the book - so sad service. I will never sell books to them ever!!!! There are good place to buy books. No Chegg manager would ever take my call or help resolve the issue. It's been five months ... Why not just give me Chegg credit on my account but that just goes to show they're out to get your books and you get no money. This also happen to several of my friends! So disappointing. One issue resolves in me canceling my account. I don't feel comfortable with them anymore. Then I sent back a textbook because I didn't need it for the course. They still never refund it back on my account. I will pray for this company and hope they get some common sense on how to satisfy their customers.

I purchased a monthly membership to help with Physics homework. None of their answers were right. Some of the answers lacked common sense. One of the answers didn't even consider gravity. Maybe doesn't exist where these people live. DO NOT BUY ANYTHING FROM THESE PEOPLE. YOU WILL REGRET IT.

On 5/3/2014 I sold a book to Chegg. I was promised an amount and maybe 2 weeks later I saw my chegg account change. It stated they had sent out a check from Wells Fargo and that I would receive it in 10 business days. After the 10 business days passed I called because I hadn't received the payment. They then told me to give it 5 more days because it actually takes up to 15 business days. I waited. A few days after the 15 days I called back and was told they didn't know why I hadn't received it. They then told me they were going to send out another check. Here it is about to enter a 3rd month and I have yet to receive my money. I called today, they told me that they sent out a 3rd check yesterday because they received the second check back.

I had read about Chegg two years before I decided to use them. With three kids in college, I needed a bargain. This year I finally tried them, and I am very glad that I did! Chegg was very easy to work with and delivered books accurately to different locations as requested. At the end of the semester, my account did not show that I had any books to return. After a quick phone call, they sent an email with the packing label to print. Mistakenly, I sent books back with the wrong label. As a result, my account was not credited for two of the books. As soon as I received an email telling me that my credit card had been charged (as is explained in the rental terms and agreement), I chatted online and within minutes the problem was rectified. I will definitely use Chegg again and wholeheartedly recommend them.

I started using Chegg in high school because I was a double up student (went to high school for part of the day, college the other part). I had great service back then, 2009-2010, but as I actually got into college courses Chegg just went downhill. This past semester I ordered my books, and they get to my house pretty fast usually and are usually nice, decent books. Not this time! I decided to buy one of my books because I wanted to keep it. It was covered in stickers that had been ripped off, and the overall condition was fair. Now let's get to my other books. One had highlighting in it so bad that I found it extremely hard to focus when reading, the other had creased pages like crazy, and the other one was in bad condition too. I'm more pissed about the fact that the book I rented was so bad. Not only that, but the dang box that the books came in! Holy cow was that awful!! If my books had arrived a day or two earlier they would have been soaked due to rain!!

This is with respect to the recent request for exchange of points for GiftBig coupons I applied for (worth Rs.4000). Though I haven't used any sort of unfair means to gain points, I got this message from Chegg:

I have to say selling my books to CHEGG was easy and extremely fast! The online support answered my questions within minutes! After asking about my books they responded they received my books that day and should receive a payment within the next 48 hours. I had my money the very next morning! I sent in my books with my FREE SHIPPING LABEL last Friday (3/14/2014, and received my money this Thursday 3/20/2014)! Maybe I just got lucky, but I cannot be more please with CHEGG! I recommend this process to anyone looking to sell books!

After not receiving any information regarding a book I sold to Chegg I called them a week later (which is what they guarantee). I was asked to wait another week and did so. I called again and finally another representative informed me that they were not going to buy my book. She asked if I wanted it back. Why wouldn't I? It's my book. I asked why I never heard anything or why they wouldn't send it back automatically and she stated, "It just sits there until someone calls asking for it." Absurd. I have never heard of a company being as lazy as to not even inform customers regarding their book status. Honestly, its scam-like.

After years of using Chegg and being very satisfied, I will not be using them ever again after this semester. I ordered only one book this semester The Longman Anthology World Literature Volumes A, B and C. when the book arrived I assumed it was the right one considering my past experiences with the website. When I started my online class I noticed I had only received volume C. I called Chegg and explained the situation. The student advisor explained the other volumes would be shipped out to me immediately.

This service is a scam. I subscribed to it for homework help during my undergraduate career. I cancelled the service after I was done with it. Since then, they have charged my debit card for transactions that I did not authorize multiple times. Each time I called them back and they promised they would cancel my subscription and that the charges would stop. I assumed this was happening until I happened to check my bank statement and saw a charge from them this January. I was tired of calling them so I called Bank of America to report a fraudulent charge. It turns out they have been charging me consistently for multiple years. Their customer service is terrible and my situation is still unresolved. I hope they are not doing this to anyone else. DO NOT SUBSCRIBE TO THIS SERVICE.

Chegg is supposed to send a return shipping label upon request in order to ship your textbook back to them without fees. I tried for a week to get a response from them about this issue. They will not return emails, much less provide the prepaid shipping label as promised. I was forced to pay $12.00 in shipping fees and when I was at the UPS store, the employee told me there is a stack of textbooks in which customers, like myself, cannot get Chegg to take care of this issue. Never again!

I purchased the book Fundamentals of Phonetics. I needed to buy since I had to write in the book, that was the reason this book was purchased. Usually Chegg sends an email stating the book is due back, there was no email. My sister was sending books back so I checked on all orders, when I called they told me this book was rented and the guy had to double check this because he even felt this could be wrong because of the purchase price of this book. They are adamant that this was a rental when I know I purchased this book. I have looked at other websites and this book is close to the price purchased new. I feel they are trying to rip me off on this book. I won't be doing anymore business with this company again because of this.

Chegg charges you for the entire year subscription and a monthly subscription. When I only wanted the Monthly. Cancelled both now I'm waiting to see if I will get any money back. I'm wondering if anybody knows how to get in touch with them? Chegg's customer service page does not work at all. Chat, E-mail, and no phone number given.

I returned 2 books about a week after their due dates, and I was informed via email that I would be charged an extension fee on both books. I was sent an email for each book that said the book had been received, and that fees would be charged once all books had been processed. That was in August. It is now December 1, and I am just now being charged the fees. My bank account is now overdrawn thanks to Chegg. I have been keeping at least the amount of the fees in my account, but had to use most of it for an emergency last week. It's just my luck that Chegg decided to collect the fees the one time I did not have enough money in my account to keep it positive. I will try to contact customer service to see if there is anything they can do, but I am certainly never using Chegg again.

I attempted to sell my textbooks back to Chegg. I received a notice that they had received my books on 10/22 and then heard nothing else for weeks. Today, I sent an inquiry as to when my payment would be sent out and was notified that the books were not in an acceptable condition. They did NOT reach out to me to notify me of this finding. I guess they simply just hoped I would forget. They have offered to "try and find them within the warehouse or donate them". I have asked for a return of my books but I don't see that going very far... VERY displeased. VERY dishonest company. DO NOT TRUST!

I sold Chegg my books and received 'most' of the money that they said they would purchase my books for. Now they have TAKEN over $400 out of my account. When I called them they could not 'see' this transaction on my account but would send it to their accounting dept. I did get the money back but luckily it didn't overdraft my account (came close). They sent me an email and stated that it was 'unauthorized charges' and that someone compromised my credit card AND they would not talk to me anymore regarding this matter, only the police or my financial institution. Seriously? How would a theft know to go to Chegg and buy books? They are not telling the truth and I think they are a complete mess behind the scenes... I learned my lesson.

Ordered a book from them, emailed back AFTER THEY TOOK MY MONEY saying they didn't have the book and a refund would be issued in 3-5 business days. Well guess what? They didn't take that long to take the money from my account, and I still haven't received a refund. I'm trashing these ** everywhere I go now and I will be calling the BBB.

Beware that is a waste of your money to use Chegg. Questions will never get answered. I tried to repost my question 3 times already and offered the highest point. No one ever answered my question. Now there is some technical errors I believe as I am not able to submit a question at all, plus the help center is not working properly. Crap website and crap service. Just waste of your money to use it.

I was charged for an annual subscription after finding their product useless. You can't call them because their phone number is nowhere on the website. They don't have a customer service email either. I tried following the cancellation links and instructions on their site but they led me in a frustrating circle. Fortunately, my credit card company was able to help me.

Chegg was not forthright with monthly cost of homework help service. The website displays the cost of service as a monthly rate and charges for the whole year at once. I also found that the service was not worth the seventy-eight dollars that they charged. I do not recommend buying service. But as I was duped, I might recommend investing in them. Might be profitable if they are selling.

My daughter rented a textbook (34.95) for summer semester 2013. (June) She came home after class was over and forgot to bring book. We were charged an extension fee after due date on August 31st. She has the book and is ready to return and when I logged on to return it, I find they have debited my checking account $120 plus for the purchase of the book! I then try to sell it back to them and they aren't buying it but they need 120.00 for a replacement fee?

Worst customer service experience ever!!!! I shipped a book and never received the money!! I called service and they said the funds were in my account but I just needed to verify my email. Then they said I have two different accounts so I cannot receive the money until one is closed. After they closed the one account out, they said the one that they closed actually was the account that held the funds so I had to call Chegg and ask them to send the money through another way!!! So I spoke with a representative and he laughed and said, "I'm sorry," after I explained what happened!! Then he said a check which takes 7-10 "business" is the only option to receive the funds!! What a totally rip off and a ** hassle!!!

I signed up for monthly homework help worth $14/mo. and they deducted $74.95 from my card for annual subscription! Now the total deduction was about $90. When I tried to cancel, that's where the real problem began. The chat functionality on the website was down. There was no phone line to call. I eventually applied the "Do it yourself" functionality on the website, but couldn't get a refund still. NEVER GIVE THEM YOUR CREDIT CARD DETAILS OR YOU'LL REGRET IT. Is there no law against companies making a deduction on your card, a deduction you didn't sanction?

I had never heard of this company until a mysterious $87 charge on my credit card. Either they are thieves or they just let anyone throw a credit card number at them without any way of verifying it, which to me is the same thing.

We ordered textbooks for my daughter and they were to be delivered to Plymouth, NH. Upon going to the shipping screen, the order kept changing for delivery to Plymouth, MA. We caught it and went back several times until it showed correctly: Plymouth, NH. The confirmation we received showed Plymouth, NH. Guess where the books were sent... I bet you already guessed Plymouth, MA. We discovered this after Chegg closing time and attempted to use the automated Problem Reporting tool; however, it was broken and returned "Sorry, there was a system error. Please try again later." It appears that this company has several serious problems regarding customer service. I can't imagine using their services in the future.

I contacted Customer Service via eChat as soon as I discovered a fraudulent pre-authorized charge hit my bank account. The representative would not provide even the name of the book that supposedly had been ordered. I do not have an account with CHEGG nor am I a student. The representative would only refer me to my financial institution and would not provide any option to dispute this with CHEGG nor connect me with a service manager. I have filed a complaint with our State Attorney General's office for fraudulent purchase and non-resolution.

Bought a book from Chegg that was cheaper than elsewhere. It shipped quickly and was in good condition. My credit card was properly charged for the book. But then there was a second charge for over $80. I called, waited on hold to talk to a rep who said it was for Homework Help. I never asked for homework help. He didn't have the authority to reverse the charge, but said he would send a check. I don't want a check. I asked for a supervisor; he said they were all very busy. I said I would hold. He put me on hold for quite a while, and then it transferred me to voicemail.

I ordered a book from Chegg that was suppose to be delivered on a Friday. When it did not come I checked my account and it said the book had been canceled. When I contacted Chegg they said that they had more orders than they had books. Their solution was for me to order the book again and order the etextbook and then cancel my etextbook for a refund when the book was shipped. I asked if I could order the book and have them send me a temporary etextbook since the error was on their end, and they said no. I am amazed that I would have to order both to correct their error. I will never use them again.

I get a quote from Chegg.com to sell them 7 books for $141. I read their full description of what Very Good Condition is and these were better. I send them the books and they pay me a total of $28.27 for 4 books and they take the other 3 as a donation. They're crooks! I will never rent from them again. Looks like they're getting a lot of complaints. Spread the word. I knew I should've stuck with Amazon. They have never let me down.

After cancelling a service on Chegg, they continued to charge me for three more months by charging on a different email! I called and, to my amazement, was able to be refunded more than the overcharge! This indicates that they know that what they are doing is shady, as they are willing to give back more than what is fairly owed to those customers who complain, just to shut them up. WHAT A JOKE. I would guess that this business is scamming countless customers by slipping quiet charges into unsuspecting customers' accounts.

I had never used Chegg before until now and I must say that I am pleasantly surprised by the excellent customer service that I have experienced. I had two issues with my order: the first being that I used PayPal to pay for my books and PayPal charged the wrong credit card on file, even though this was not Chegg's fault they still refunded me for 40% of my order. The second issue I had was that I had to return one of my books due to the fact that the professor wanted a different version. I contacted Chegg and they promptly refunded me for this book and told me to return the book before the semester ends. Overall, I have been very pleased with their service and I will continue to use them from now on. I highly recommend this company.

I keep getting the runaround. They received my books for sell back on July 25, 2013. They kept saying that they issued a payment through Amex to my Serve card, of course I didn't receive the payment. I have called and chatted with several employees and they kept saying that I received the payment. Finally it went to a supervisor, because they claim they saw that I didn't receive the payment and supposedly issued a check. They said that it takes 10 business days to receive the check and I still haven't received the payment. I strongly urge anyone that's thinking about selling books to Chegg to "rethink it"!!!

I ordered my books and was guaranteed a delivery date. I decided to track my books only to find out that they had canceled one order and would refund my money a week later. The protocol they have is to inform you immediately when a book would be canceled. They informed me after I called twice to get an explanation. They decided to compensate me with a 20% coupon on my next order. The date for delivery came and the other book was not delivered. Called to check on it and was told that it had been processed but not shipped out of the warehouse.

On 8/19/2013, I added 3 textbooks that I needed into the company's shopping cart. When I selected "next," the site showed my $100 in "Chegg credit" I entered the coupon code they had previously emailed to me to get 15% off my order. The order total indicated $122.94. I expected my order to be reduced to $104.49, my Chegg credit to cover all but roughly $4 and to only have to pay the 4 dollars from my PayPal account. When I selected "check-out," $122.94 was taken out of my PayPal account. The site said my order was under $70 so my coupon wasn't valid. I called Chegg instantly because I knew I didn't have that much money in my bank account. The woman assured me at Chegg that she refunded the money and also issued a refund for the 15% off coupon. I asked her if the refund was instant and she said it was. This whole issue was a problem with their website and took less than 10 minutes.

I had attempted to rent a textbook for a class three times. With every order, it was canceled without any notification to me at all. I just happened to check on my order's status to see that my money was refunded back to me. While I appreciate that there was an immediate refund, the reason they provided for the cancellations was that the book was out of stock. Yet it was available for a different price on their site still when my orders were canceled. A rep would direct me to repurchase it once again, and the next day it would be canceled. Had I placed an order with someone like Amazon, yes I would have paid more money but at least I would have my textbook when it is promised.

Chegg quoted us $319 for books they would buy back from us. They were LIKE NEW! We ended up being paid $70. And that was only some of the books. It appears that they didn't pay us anything for some of them! Rip off!! Total bait and switch!!

This is a huge fraud issue. I don't have students. I don't even have kids. So don't know why I was charged $195.29. I will be filing a small court action just to see how they respond. If they are legit, they will file a response with the information of the person(s) that actually did business with them. Thankfully I am a lawyer. Love this **.

I called the company today to ask for a shipping promo code. The hold time was less than 5 minutes and the "student advocate" was friendly and eager to help me. I rarely call to ask a company for shipping promos (usually I just Google); however, I did not locate a shipping promo online today. After chatting with the representative, she added a promotion to my order that created EXTRA savings! I appreciate a company like Chegg willing to go the extra mile for the customer. Thanks again!!

Today, I checked my bank account because I was so excited about buying something online and realized I was $328.00 in the hole from 4 separate purchases I did not make off of Chegg. I filed a fraud claim after reading about other people's experience with this same situation. Be careful with Chegg, as I was always pleased with their rental service but am now in the middle of closing my account because of fraud and horrible customer service.

I've been trying for two days to deal with fraudulent charges from these guys. You sit on hold forever, get transferred and sit on hold again and then just disconnected when they don't want to deal with you. They allowed my card to be used without validating the name and/or billing address, refuse to provide me the details about the transactions that were made and refuse to give me a phone number for they legal department so that I can have my attorney handle it.

My situation is simple. I've canceled my homework help subscription and they keep charging. I let it go once out of convenience and they said they'd refund (didn't expect it, didn't happen). Today I was charged again, calling my bank tomorrow to block Chegg. Boycott and put them out of business. If they ran this business legitimately, they might have a decent business. P.S. There is no way to delete your account. You must email them and pray they do it.

My account was cancelled but I keep getting charged. Every month, I contact them and they say it will be refunded, but I have yet to have my card refunded or receive a check. If I do not receive a check in the next two weeks, I am reporting them to my bank.

Stay away from this dishonest business. The most pretentious and the worst customer service ever. They billed me twice a month claiming that they had a system error causing this problem. I had a difficult time getting my money back. Also, no emails confirming their bill. The company never apologized for taking the extra. I think if I had not noticed that the extra money was charged, I would have been ripped off. I will stay away from them. No one ever made me that mad. Bravo Chegg, you are the worst of the worst!

I've returned all the books 2 months ago but Chegg keeps charging me every month for something. Last month, it charged me $12 for extension even though I sent them a month ago. And this month again, they charged me $85 for replacement of the same book. I am fed up of dealing with those uneducated idiots on the phone. I will never buy anything from Chegg again and I am right on dealing with them legally.

I am one of the Q&A experts at Chegg. I have solved over 700 questions on Chegg and have earned more than 200000 points on Chegg. Two weeks ago, I started redeeming my points for Chegg rewards. I requested for a reward worth 30000 points. Yesterday, I received an email saying that my reward has been denied and I will not get those points back. The reason they mentioned was "Our systems have detected that a significant portion of your homework help responses were rated as unhelpful by members of the asking community." How can they say this thing when I have earned over 2 lakh points by satisfying so many people from the asking community? I have sent emails to every known representative at Chegg but they say the same thing about the Chegg policy violation. Now, if I will try to redeem the remaining points for rewards, they will deny my reward for the same reason. It is a loss of 24000INR approximately to me. Can someone please help me on what to do and who to contact for help?

I am at my wits' end. There is a company named Chegg in which the main consumers are starving college students. The company is cleaning out students' bank accounts by automatically charging for returned books and books they have lost, even books that have been confirmed that they have received. We have students going into overdraft because of their deceptive practices. I went to Facebook; there are dozens of people being robbed by this company. Students who are broke already should not be taken to the cleaners from a company that should know better. Help a student who is at her wits' end. Thanks.

I was a week late on returning my last text book I had rented from this company. They sent me an email with a charge for a replacement book of $99.71. They informed me that if I did not return the book by June 28th, the sale would be final. I returned the book back that same day. I received an email letting me know they received my books and my refund would process soon... It has been almost 2 weeks and NOTHING has been returned to my account. I tried going online for customer assistance but NONE of their links work; no phone number is listed and there is no email.

I just happened to be checking my bank accounts today and realized that four separate withdrawals totalling $560.09 had been withdrawn over the course of a week by this company! I'm not even sure who they are?!? I've contacted my state Attorney General and the BBB down in California about this company, and hope for a speedy answer.

Students stay away. I rented a book from them. When I returned it, they claimed they didn't get it back and charged me an extension. Then they charged me for the book. By the time all was said and done, I paid three times what a used copy of the book was. The final charge for the textbook was $307 + $100 for rental and $19 for extension. The book sells used for $140. I got a used book.

With the Spring semester quickly approaching, I ordered my books from Chegg.com in mid-December. This is a full month before classes start and the earliest my professors even posted what books they use. I figured, even if there is a mix-up, I'll have plenty of time to fix them right? WRONG! I received one confirmation email not telling me when my books should be sent out. No biggie. I'll just check the site. January 2nd was the date provided on my account. So when January 8th rolled in and no books or emails, I got concerned. My phone was not working at the time and emails were not responded to, so I turned to Twitter as suggested. I told them my situation and gave them my order number. They responded an hour later, telling me they will resend my books and I should receive them by the 12th. Classes start the 21st. I can live with that.

I Googled a question from one of my textbooks and found a link to Chegg. They had the exact question from my textbook posted with a purported answer that was faded out. I was prompted to start a 7-day free trial, after which, the answer to my question would become visible. After linking my PayPal to a new account, I went back to find the answer that was previously blurred. It was still blurred, and I was still being prompted to start a 7-day trial. I refreshed several times, and eventually the answer just disappeared. They just posted a graphic under a false username that looked like an answer to the question, when none actually existed. I then read some reviews on the company and discovered they had a long history of fraudulent practices and attempted to cancel my account. I could find nowhere to cancel my account on the website, and so I had to call PayPal to block any transactions from the company.

My daughter ordered an Organic Chemistry book from Chegg and paid extra for shipping to get it the next day. They sent her a confirmation with a guaranteed delivery date. It didn't show up so she called customer service. They said a mistake caused it to not ship and gave her free access to the e-edition of the book and would ship the book for sure this time. She got another guaranteed delivery date, but it didn't show up. She called again, and the customer service person told her that the order got hung up in the system. She just needs to order it from someone else, and they would credit our credit card for the book. What the hell kind of answer is that?

I sold a Foundations of Economics book to Chegg on 8 May 2013 for the quoted price of $75.78. I mailed the book to Chegg on 13 May 2013. Chegg acknowledged receipt of the book on 15 May 2013. I set up an American Express Serve account because it was advertised on Chegg's website as an easy and quick way to get paid.

To all who solved other problems on Chegg.com for money, I too used to do that for one month. Finally, I had 150,000 points which is nearly equal to 30,000 rupees. When I applied for my reward, they denied it. Reason they gave was improper code of conduct. So let me tell you first, I answered 700 questions nearly all on paper and took an image then posted it. I didn't know what improper conduct. They even denied reviewing my reward. Clearly, they don't want to give the money/reward as it was too much. So they just stole it. I request all of you reading this not to encourage these websites who use innocent people like us. Well finally, I had to say that I made a fool of myself.

So I spent about two weeks off and on answering Chegg questions since I had just found out about the rewards program. I showed all my work, provided 90-95% correct answers of the time, and referenced sites when using certain tables or formulas since they are messy to type out as text. I achieved around 29000 points in a week, enough for a $100 Amazon gift card. I had a 4.7 star rating. Today, I got an email saying that my reward request was denied due to irrelevant/unhelpful answers rated by the asking community.

Signed up for a monthly account, which was supposedly billable monthly and I could cancel anytime. They billed $75 onto my credit card without my permission for an entire year.

I ordered a textbook that I found on Chegg $100 cheaper than anywhere else. I ordered it and at the same time I also sold some books back. These books were barely ever used and in great condition. I checked my email a few days later and they said they received my books and would not take them because they were damaged. The same day, I received the book i ordered from them in the mail. I opened it and the book was bent and the pages were not in great condition at all. This book was in worse condition than any of the books they refused to buy from me.

Chegg Education posted six charges to our bank account using my credit card number. We had never heard of this company and never purchased anything from them. I called the company and American Express answered the phone. They stated that they "handle the transactions" for this company. I explained that an error must have occurred and was told that they don't handle that kind of transaction, to hold on while he transferred me. After a 10 min hold, I got a woman on the phone and told her the same thing. She asked me for the order number.

The credit card bill came in today and I'm getting charged for a free trial service that I was using on March 7. I did get the email stating that I'm already unsubscribed on Chegg and would not be charged. From the email: "Your Chegg Homework Help membership has been cancelled and you will no longer be billed for access. On 03-06-2014, you will no longer have access to Homework Help." I want my money back ($74.95) from being charged for this scam. By the way, the Chegg order number is **.

I sold a book to Chegg. It has been three weeks since they claimed they mailed the check, but I still have not received it. I called customer service twice. The first representative said it takes up to 10 days by mail. Once the 10 days were up, I called again and spoke to another representative who now states it takes 15 business days. Even though they mailed the check on March 28th, I won't receive the check until April 18th. Now I am not a postal expert, but I do know that it doesn't take that long. Also, I have sold to other companies in the past and have received payment rather quickly (by mail). This is the final time that I will do business with them.

Don't come to Chegg for homework help, better get Course Hero. We used to ask 15 questions a week for homework help, which equals 60-questions/month. Most were poorly answered, and now they introduced a new system of 5000 points each month. A question can have 300pts, 750, or 1500pts. The minimum points of 300 per question means you can only ask a maximum of 16 questions per month, which will definitely get a poor answer, but nobody will actually answer a 300 point question when a 1500 is waiting. Also the time to get an answer was slashed from 6 hours to 4. Then after your points get over, you can't ask anymore but buy more points at a very high cost. They only bought Cramster to make money off of it, but this will backfire.

Chegg is not a good company, I wish I would have seen these reviews before I tried their free trial, which isn't free although they state that you can simply let them know that you do not wish to use their services and they will never charge you and you will not have any issues discontinuing services. I have called them four times in the last 7 months asking to cancel their billing me (about 15 dollars a month for what I don't know), and each time I was told that they would take care of it and every month I was billed again. I just left another message, because when you are given the option to talk to customer service directly, you're actually sent into a voice mail that sounds like someone's personal voice mail. This time when I left a message, I asked that they stop billing me and that they refund the funds they have taken since the first time I asked them to not bill me moving forward.

In October of 2012, I was on Chegg and saw they had a one week free trial going on for their homework help. At the time, I needed help with something so I signed up. Instead of a free trial, I was charged for a 1 year subscription. I immediately called Chegg and told them what happened. They refunded me the amount saying that it was a glitch in their system, and they didn't have any free trial offers open. Ever since then, I keep getting charged monthly for the service I never wanted. I asked them to cancel, and I'm still getting charged. A couple of weeks ago, I asked them to just delete my entire account from their system because I keep getting charged; and again, I got charged. What the ** is going on with this BS company? I am so pissed!

Last semester, I needed a book in the 14th edition, which I ordered from Chegg. I received the 13th edition of the book. Although it became a pain in the neck since the tests referenced specific item numbers from the 14th edition that I had to borrow from a classmate weekly and translate my notes, I made due. I didn't find it such a grave offense. I didn't have time to deal with returning and ordering a new book (Financial Aid doesn't exactly arrive ahead of schedule). I figured the rest of the books they sent me were correct. I saved some money (not the 70-80% that these "reviews" online are claiming), but enough to give them another chance.

I ordered "Fundamentals of Cost Accounting with Connect Plus" 007739819X for $92.99 as I found listed on the Chegg site and paid for express shipping. When I got the book, the Connect Plus was missing. So I contacted Chegg and they said, "Oh, sorry, that is the way the publisher lists it, but we can't change the title, but we can offer you a 25% discount." So I asked, "Why even list that item if you can't fill those orders?" I pulled up the site and there the book alone is listed at $59.49 so I pointed out that this price was still lower than the $92.99 minus 25%, so I asked for the $59.49 minus 25%. They refused. I explained to them that I didn't get what I ordered and I should have my shipping amount refunded. They did do that. Still, I'm unhappy as I don't understand why you list a product you know you don't sell the way you list it. Chegg has really upset me with this.

I sold my book to chegg.com. After few days, I got an email that they will not buy back my book because the ISBN was damaged. I know it’s a total lie to get my credit card info. When I clicked on the PayPal link, it says link temporarily unavailable. My book is worth at least $50 and they want to take it for free. This company seems like a scam to me. I tried to chat on their website, they disconnected me. I don't know what to do? I am a disabled and poor student. Somehow I manage to buy books by selling my old books and they ripped me off.

I have used the Chegg site for years when it was just Cramsters. The quality isn't great, but when it was a free for odd questions, it was helpful. I went on it today for a class to see it changed to Chegg. I tried it for a bit to see that two of the five questions I looked up were wrong. Cramsters had this problem in the past and it didn't bother me because it was free/cheap and you could challenge questions. I also noticed one of the books I looked up was mislabeled. It was the 6th edition, but they had the wrong book problems in every chapter. I would never pay for this. It's the same quality of Cramsters but more expensive. If you have a class registered to Chegg, it could be nice, but to look up some answers, it's not worth buying.

I ordered homework help for 1 month and Chegg charged me for a year. I cancelled after learning that they don't have any help for my textbook and it didn't give my money back and Chegg emailed it'll be cancelled after one year. I cancelled within 30 minutes after I ordered. It's a total scam. They're scamming off struggling students. They must be sued. Shut down their operation.

Chegg was not submitting charges properly to my bank. I tried PayPal, but there was no charge showing up on PayPal. I got worried because I had tried a few times. I had to cancel the account as soon as possible, because I didn't want multiple charges for the same book. I feel bad for the other reviewers losing money, but I thank them for their posts. Seeing the posts for outrageous charges prompted me to take action quickly. The site is very difficult to navigate. They refer you to a different way to contact them which is in the fine print. You have to email help@zinch.com to get anything done.

I needed some help with homework for a difficult course. This website said they had expert answers, and my experience with Cramster had been solid. Anyways, I paid for the upgrade to get even solutions and I was allowed to view the solutions for one day, now they are asking me to pay for it again. The solutions I did see jammed too many steps into one and were difficult to follow. Now I am trying to resolve the situation over the phone, I’ve been on hold for 28 minutes still hearing annoying music. Save your money, this website has been a scam as far as I am concerned.

I ordered books for my daughter for school. I wasn't informed that they wouldn't ship it for more than 6 days (8 to get the whole order!). The website said you have thirty minutes to cancel your order. I called the number and got put on hold for more than 30 minutes, no cancelling order when I called back to request the order be cancelled. I got on the phone with a supervisor, Susie **, who was helpful but claimed to not be able to cancel the order. She said she would try to call the warehouse and cancel the order, even though they had "never" done anything like this before. I'm waiting to see the outcome, but not holding my breath.

I ordered the textbook solutions thinking I would get at least a little more than the free version. I was not expecting all the answers, but I did expect that there would be some answers to the harder questions! I did not pay money to look up the definition of a word. I am very angry and will not be using Chegg again. Make sure you check what you buy from here.

On Aug. 9, I placed an order for a book shown as in stock. On Aug. 13, I got an email notice the order was canceled because the book was not in stock. I went back online on Aug. 14 looking for the book and Chegg showed it in stock. I reordered but I also called and spoke to them about whether the book was or was not in stock, because I needed to order from another company if Chegg did not have it. The person checked the inventory and said Chegg definitely had the book and I would receive it so didn't cancel the order. On the evening of Aug. 15, I got a notice that the order was canceled because the book is not in stock. I just checked the website and the book is shown as currently available. I ordered from Textbooks R Us instead, but this looks like fraud to me.

I checked my bank account balance Sunday morning to find $108 (and some change) posted to my account from Chegg. Ugh, I can't fix this over the weekend. This morning I contacted them online to have it refunded, which goes smoothly (3-5 days for the charge to clear). I don't like that, but I can live with it. Just about an hour ago, I checked my account again and there is a second identical charge posted to my account that puts it negative. I yet again contacted Chegg and was told it is an "authorization" charge that will go away in 3-5 days (notice a trend here?), and that the refund will still occur at the same time. Of course the poor girl on the other end can't do anything to fix the problem except take my anger and apologize, and offer to refund me any bank fees associated with the new charge. This is totally unacceptable, and how would any normal college student be able to absorb an extra charge of $108 as a temporary fee, even just for a few days?

The concept of Chegg online textbooks is very useful and appealing but the way Chegg has executed it is the cause for more frustration than its worth. The prominent reason I was drawn to an eTextbook was for the search feature. The ability to search your entire textbook for words or quotations would be extremely useful but again, it was poorly executed. When searching, there are two options; to search the entire textbook or search the chapter that you are currently viewing. The chapter search option (which is the one I wish to sue the most) is an utter failure. For instance, I want to search the word 'Congress' in the chapter I am reading on the US Congress. I go to the search function to and enter the word 'congress' and it tells me that that word cannot be found anywhere in the chapter, which is false because I can clearly see that word written many times on the page that I am looking out.

Apparently, Chegg bought out Cramsters and I received an email from them and logged into my new Cramsters account on Chegg. I don't remember ever buying anything worth $49.99 from them, but my credit card was charged. It seems like when I continued my subscription with Chegg, there were some fine lines. But I did not expect a company like this one to operate the same ways that car dealers do (no offense). I will call them or my credit card company tomorrow and complain about this issue and keep updates on the actions being taken.

You would think Chegg would know that for most college students, finals week is the very first week of June. Knowing that we need to study, Chegg informed us to return our books by June 1. I will refuse to rent anymore books from Chegg because it costs $7+ to extend my rental for 15 days for a single book and $4 for another. The website is supposed to save us money, but does it really? Chegg gets you with the rental extensions. I will be sure to tell all of my college friends to never use Chegg to rent their books.

I have been using Chegg for the past 2 years and never had a problem. It is well worth renting books for half the price and not being able to sell them back to a campus bookstore for three dollars. Two things that confuse me about people's complaints are: (1) They clearly tell you the due dates for each of your books when you rent them. When you sign into your account, next to each book that you have there is a pink box with the due date in it! The due date should not come as a surprise to anyone ever. (2) The return labels? When you click return and select your books, you are prompted to click on a big box that says "print label". You do not even have to save your original one.

A year ago, I returned a book to Chegg that I had actually bought from another vendor. I realized this as soon as the shipment went out so I called Chegg customer service to ask that the book be returned to me. I spoke to three customer service reps (and I use the term loosely), who said that they would look into it. The book was never returned nor did I receive credit. I let this go because how much time can one spend on repeat calls to the same company? I was willing to let it go but I just received two emails from Chegg telling me that two other books which I should not have returned to them were going to be considered as donations because I did not contact them within 30 days of receiving them. Here's the thing: I screwed up on that. Frankly, I didn't realize that they had been Chegg purchases rather than rentals.

So I was told that I could rent books from this company and save some money. Well, I ordered my books on 1/19/11 and did Next Day Air. Well came 1/21/11, I called Chegg and they refunded me my shipping and told me they would reorder my books. On 1/21/11, my books were reordered and I was told they were expedited. Well here it is, 1/25/11, and I still do not have my books. The supervisors promised me that if I did not receive them, I would be refunded my money on 1/24/11. When I called them, I was told that I had to return the books that I do not have before I could get the refund. The lady supervisor that I talked to mailed out the books again on 1/25/11 and told me I would get them on 1/26/11. **!

Chegg charged me an "extension fee" for not getting my books to them on time. The thing is they never warn you. They send you numerous emails which all look like ads. None of them directly address me as a consumer or have any language that warns you that time is running out. The only time I received such courtesy is when they told me my card was charged the fee, when time had already run out. They called and left a message telling me I could return my books to the campus bookstore. In that message they did not say, "get them to us by such and such date or else a fee will be charged to your account".

I have used Chegg very happily for 3 years for textbooks for my two college students. 1 daughter lost a textbook which we were charged for. It was a totally appropriate action. This semester our books were supposed to be postmarked December 17, one day after the semester ended. On Sunday, December 19, Chegg charged our card nearly $700 for book purchases! We had a thank you for your purchase email stating our account would be credited after they received the books as long as it was before December 25.

I rented two books and because of the bad weather in California, I returned them one day late. I was charged almost $30 for a late fee for both books for being late one day. Claudette, the customer service rep, was no help at all. I believe this is an excessive fee and their policy needs to be reviewed and changed based on each client's circumstances.

Rented two books, one specifically to include access code per their own description onsite. Ended up not using the code, returned it for supposed refund and then they claim that since they are not the publisher they can't guarantee code will be included so can't credit for the unopened code. This is not a matter of I didn't read their description or policy, it was stated in their listing and again confirmed in their email receipt to me. Since they won't credit as per their own policy, I asked that the code packet be returned and they won't do that either. They simply re-rent it at full price since it was never opened.

I placed an order for an Intermediate Accounting text book with the ISBN **, the title is INTERMEDIATE ACCOUNTING-W/WILEYPLUS. WileyPlus is the homework system/registration code. When the text arrived the spine was completely broken and there was no registration code included. I immediately called customer service - they obviously deal with this issue repeatedly as she clearly responded with a memorized stock paragraph - apparently their return policy states supplemental materials are not guaranteed - and in fact if the customer service representative is to be taken at her word are actually never even included at all.

I am amazed that people had such issues with Chegg.com. I have been using Chegg and had nothing but satisfactory experience. Reading the complaints, I see people complaining about their own errors and how chegg responded to them. There policies are clearly listed on the website. How about don't be irresponsible and lose your return label, or how about returning your book on time. Account for the shipping time, these things are easy. As far as the code, I use one every time and it has always worked. Those codes are from chegg champions who are actually college students who have signed up for an incentive program, so why would they not work? Read things before you buy and make sure you can follow the terms.

On June 9, 2010, I placed an order for a book. One hour later, on the same day, I called to ask them to cancel my order. The man I talked to said it had already been processed and I would have to send it back when I received the book. A week later on June 13, I sent my book back through UPS. I waited and waited for an email saying my book was received. I finally contacted UPS and they said my book was received on June 21.

They have outstanding customer service. This is one of the best companies I have dealt with. I will recommend them to anybody. It works great if you plan ahead. The consequences were that I got my books on time and saved a ton of money. I had no issues returning them.

This complaint is regards to a textbook ordered on 6/24/10 with "Next Day Air." Today is Monday, June 28, approximately 3:30pm; and it still has not arrived. I had specifically ordered this book with Next Day Air, because I needed it promptly. I expected to get the textbook either on Friday (June 25) or Saturday (June 26). Only after I completed my order, did I get a confirmation saying that I would get the book either on June 28 or June 29. You must agree that "Next Day Air" does not denote this kind of delivery, and because of Chegg's policy, there was no way to cancel an order even immediately after placing it.

The books returned were 5 days late. Total weight was 6.9 lb. They were sent out in UPS drop box on June 19, 2010. They received the books back and I canceled, but I still received bank fees of $140.00. Then on 6/24/2010, which showed on 6/25/2010, they charged my account again for $323.75, incurring $70.00 in overdraft fees. I called again the customer service and was told they do not have the books, only one, and that does not weigh 6.9 lb. This is fraud , as they now have the books and my money and will only give Chegg credit for $161.

My son lost his return slip and tried to talk to the customer service and they pretty much told him that there was nothing that they could do for him and charged his account almost 500 dollars. This caused him an overdraft with his rent due. I am filing a complaint with the BBB. I hope everyone else is doing this and I am also trying to spread the word. If anyone has any suggestions on this, contact me. I do not want any other child to go through what my son is going through. It has severely depressed him and put him in a very bad situation.

I have a book I was charged $89 that was never shipped or refunded. Am calling an attorney and will give one online review per day at different Internet sites until this issue is resolved. I called three times prior to cancelling order...never refunded...never shipped. Trying to use "it's a hassle for most people to pursue it" as a means of theft. I was to be a return customer until this theft occurred. And customer service was no service and can do nothing but have a rep "call within 24 hours". I have never received a return call from Chegg!

Worst customer service ever! Chegg is hands down the worst company I have ever used. 3 wrong books sent, with 8 totally unhelpful calls to customer service and no call backs from the supervisor who I was told would call me. I have never been rude to anyone before but they still haven't called me back. I still have the wrong book and this morning I am so **. I was pretty rude to the CR person who still wouldn't let me talk to a supervisor after a week of this. There is nowhere to get a phone number for them on their site. You have to search 1-800 info just to find them. They are just horrible!

This company is horrible to deal with! I had nothing but problems when it came time to use my Chegg debit card. First, they never sent it and I had to call to confirm receipt of my returned book. Then they sent me the card and when I went to use it, the amount was decreased by $2 and they told me I had to call visa to complain! That was on the live chat after I called the customer service line who told me they could not help me over the phone. That is a number they don't easily give out either as you have to go to the website and enter a bunch of info just to get it! This company is just out to rip people off.

I was unable to sell one of my textbooks back to my school because we no longer used that textbook on my campus, so I decided to try selling it online for the first time ever with Chegg.com. When I put in the ISBN# for my book, I was quoted an amount of approximately $71.00. So, I packed up the book and CD that came with it and mailed it within a week, and waited to hear from the company as stated on their website. However, I never received an email or a letter in the mail stating that my book was received by Chegg.com or when I would be receiving my check. So, I contacted the live chat service, and the representative stated that they have received my book, but notice they did not contact me as they stated they would when I received my quote, but I would only be getting about $30.00 for it because the book had a different ISBN# than the one I had received the quote for.

I had to sell my textbooks. When I realized my campus bookstore was going to give me virtually nothing for my textbooks, I hopped online and found Chegg.com. They quoted me the highest buyback compared to other websites and they offered free shipping. So I print out the packaging slip, prepaid postage, packed and shipped my books. A week later, I got an email and it stated I would only receive $30 less than what was stated. I talked to their representative, Eri, and she said the condition of my books were not what they thought it would be. The books I sold were all new, straight from the manufacturer. There was never a need for them and it just sat in the box. I couldn't send it back because it was past its return policy so my next option was to sell it. Eri said it was not new because it wasn't shrink wrapped. I told her not all textbooks come shrink wrapped and asked if it’s their policy that if a book wasn't shrink wrapped, that it would be considered used. She said yes. Then she went on to say that if the book is almost brand new that they would consider it as brand new. Are you confused yet?

In Aug 09, I rented books from Chegg.com. Upon completion of my course, when I returned the books, I was issued a VISA Debit Card from Chegg for returning my books through a program called: Cash Back Guarantee Textbooks Received. Copied from email: (Hello Sylvia, thanks for taking advantage of the Chegg Cash Back Guarantee program. We have processed your textbooks and the details are included below for your reference. If you chose to receive payment via Chegg credit, it will post to your account immediately. If you chose to receive a Check, it will be mailed within 7 business days to the address you provided).

Update to my last consumer complaint report. On Feb. 6th, I received yet another mail from Chegg stating that they are going to automatically charge my bank account for further book rental fees. Today it is the 7th, and Chegg has yet to close out my account. As I stated in my previous post, that this was the 8th phone call and the 8th Chegg manager who claimed they would be closing out my account and marking my books as purchased! Somehow, I think they will continue to harass me for more rental fees, even though they stated the books are supposed to be marked as purchased and officially mine to own! I think we should hire an attorney for a class action suit against Chegg, as I am sure that they have caused extreme emotional distress to other people as well!

In the summer of 2009, I rented 1 medical terminology book and 1 physiology book from Chegg. I continued to rent the books in the hope I could rent to own the books. Because I had already paid more than the value of the books by December 2009, and due to a misunderstanding about renting to own my books to own, I was informed by one of Chegg managers in Dec.2009 that they would make an exception and close my account and mark the books as purchased.

My daughter sold her college text books to Chegg because they offered free shipping and good prices. The problem is that once they receive your text books, you wait weeks - month for the payment in return. Many of these college students are relying on the return to help pay for new books they need! After 2 weeks of waiting, we e-mailed customer service and were given a story that there was a delay in payment. Another week went by and still the same story, blaming the US Postal system, and saying they would look in to it. After countless correspondence with them we still have no answer and no payment! They won't even confirm if payment was ever sent. What a farce! They have her books, she has nothing and to date is screwed!

We ordered a college book that came with a guarantee to be delivered on a given date. When it did not arrive I called customer service, they used the word "guaranteed" again, that it would come the next day and, again, it didn't. I asked what the guarantee meant and there was no answer. No tracking information was available and 4 days after the guaranteed date, I was told the book had to be reordered. I would have appreciated it if they were honest from the start and told me they were unable to get the book.

I bought my books 2 weeks prior before school starting. I order 3 books. 1(English) was shipped separately from the other two. I received the one and one of the others is out of the second shipment fairly fast. I then checked the status of my 3rd book that was supposed to be shipped in the 2nd order and it said it was delivered. I was like the ** it was. So, I called customer service and they gave me some ** about how that just means the information was delivered to the 3rd party company.

At Chegg we strive to deliver a customer experience that meets or exceeds that which industry leaders like Zappos and NetFlix offer today. A key part of that experience is Customer Service. At Chegg we put the highest priority on really understanding the customer issue, and work hard to address all customer problems. Our one measure of success in Customer Service is customer satisfaction.

When we read comments like those posted on this page we see cases where we have not met the high standards we set ourselves. When we come across customer issues like this, we do everything in our power to reach out to the customer to work with them to fully address the issue. This isn't always possible, but that doesn't stop us trying as hard as we can.

On our site we provide a Feedback link for customers to tell us how they feel about our service. Most comments are positive, but we do receive constructive criticism as well. We circulate all negative comments to everyone in the company, and look to address the issues identified as part of our constant pursuit of ever-higher standards.

Customers can contact Chegg Customer Service directly on 1-888-992-4344. We welcome the opportunity to help with any issues they might have, and the many testimonials we receive indicate that the service is highly valued by our customers. A sample of customer feedback can be viewed at www.chegg.com/comments/.

Thank you for the opportunity to provide input on this page.

Ciaran Doyle
Vice President, Customer Experience
Chegg inc.

I have been very pleased with Chegg's service and am getting ready to rent next semester's books from them. Chegg also buys used books. I got around $40-50 per book, which was much higher than I could get from the college bookstore or even by selling on Amazon. Coupon code CC101954 gives you an extra $5.00 when you sell your books to Chegg. The same coupon gets you an extra 5% off of book rentals.

Chegg keeps changing their policy on book sell-backs. "New" books, when you see it, should have no indications of use, wear, tear, and marks inside or out. However, when I ship my new, never-used books, properly packed, I almost always get only 80% of the price they quoted. When I called customer service, they said "new" had to be shrink-wrapped. I sent 2 books in original shrink wrap, and it's the same problem. I had customer service track the books, and they said they would try to look up the checked-in books (How this could happen, I don't know.) but, in fact, nothing came of it. It's one of the worst sites for book buyback. Do not use it. There are many other companies who may offer a little less initially, but they hold onto their promise.

I rented a book from Chegg.com. They sent out the wrong book and didn't bother to notify me of their mistake. It wasn't until the book came did I finally notice the mess up, and by the time it took the book to get to me, it was too late to order again before my class started. I called their customer service to inform them about it and the lady was so rude! All she said was, "Oh yeah, they sent you the really wrong book." No apology or anything. I asked her what exactly they were going to do to fix their mistake and she said, "Well, we issued a refund so if you want the correct book, you need to order again." Most companies, when they make a mistake like that, would at least offer to ship it faster free of charge or something. This company could not care less about their customers. I will never rent from them again and I will make sure to tell all of my other friends in college not to use them either after the way they handled the situation.

I have bought all my textbook online for my college and post-college years. I found this book on Chegg online. They did not specify it was a rental and cost fifty bucks for three months. Now, they want the book back. I tried to sell all of my math books of which I paid at least fifty each. They only paid $5.00 for one of the books which is lower than the campus buy back. Nevertheless, I shipped all of them way back to them. I will report this company to any agency that regulate internet ordering, so chegg.com would not rip off any more naive students.