Chegg Reviews

I subscribed to Chegg's tutoring service and the experience of the product was ok. The real issues began when, after one month, I decided to cancel. Despite the cancellation the charges kept occurring. Navigating their website in order to cancel the account, or check why the cancelation didn't go through, or get support about the issue is a nightmare. They have clearly designed it so that it's as difficult as possible for the customer to get out of the deal. After months, I was, finally, able to get a hold of someone. They were able to identify the problem and they did cancel the subscription and refunded the last month. Getting the charges refunded from the previous months, however, became another nightmare.

Very disappointed with the experience I had with two Chegg tutors. While looking for some assistance with a homework assignment I submitted my question. The first tutor, who was supposed to be a professor in the field of the subject, told me that the answer was in the information I had supplied. He then said that he would contact me the following morning and needless to say I never heard from him again. I then contacted another tutor for the same assignment and I received from him an illegible lesson and an abstract that was basically plagiarized from Wikipedia, of all places!!! All of this waste of time and then charged $147.00 without my knowledge on top of it??? This seems to me to be some sort of scam!! Not only did I not get any help with the assignment, but to be charged for it is totally ridiculous.

In an economy where every opportunity is a possible stream of income, high end professionals are tutoring to make ends meet. So, you can imagine when I came across Chegg.com, this seems like a great fit and an easy way to network with potential students. Now, I have been teaching, instructing, and tutoring for over two decades, in several industries from academic, business, to training commercial truck drivers. I submitted my credentials, filled out the application process, and after clicking submit, I get a screen that basically tells you "If we have a need for your services, we'll contact you." Excuse me? I waited a week and the next email basically said "Sorry, we can't use you."

I bought a book from Chegg. They told me it was shipped, and then the day after they told me that I was no longer getting my book because they were out of stock. I have yet to get my refund!!! WASTE OF TIME AND RIPOFF!!!

I have nothing but great things to say about Chegg and the service they provide! I ordered a book and got it BEFORE they advised I would. Since I was offered a free trial for textbook solutions, I decided to accept and later would cancel before being charged the fee. Well, about 2 months later, I realized I never cancelled the trial and did not remember being charged the fee, but I called Chegg to cancel before being charged. My wait time to speak with an adviser was less than a minute. I explained my situation to Tonya and before I even finished my sentence she had already reviewed my account, saw I was charged the fee 2 weeks prior, waived it and added a 15% discount for my next purchase with their company.

DO NOT SELL your BOOKS to this COMPANY!!! I sold my books, sent them, and they received them. I get an email stating they received my books and that I would get payment "within 10 business days." Then after 12 business days I chatted with them and they said that it is actually within 15 business days. So, again I waited. Here I am on the 15 business days later and they stated that they can reprocess a check but it would take about 20 business days to receive my check. TERRIBLE, HORRIBLE, RIDICULOUS company. DO NOT waste your time!!! There are better companies out there online that will have your check in your mailbox at least within 5 business days.

I purchased a rental e-book workbook for a class. It said I could print x amount of pages. I printed the first chapters I needed and when I went in to print some of the other missing chapters I needed I got half pages. Well when it said I could only print x amount of pages, there was no mention of half pages so I stopped the process. I called customer service and was informed about the half a page deal from some publishers and the last 15 or 20 pages I had not gotten to print won't be. She just told me straight out, didn't ask my name or anything pertaining to my order.

I mailed a number of books to Chegg and it shows the books were delivered on 08/19/16. For some odd reason the books were alleged to have been checked in on different dates thus stating checks were mailed out on several different dates, 09/01/16 and 09/02/16. The first correspondence stated you will received your check in 5 business days, the seconds states 10 business days and the third stated 15 business days. I called customer service and was informed the checks were mailed and I would receive them the week of the 19th. Needless to say nothing has arrived. I think we should file a class action lawsuit with the postal inspector being involved since Chegg receives items of value through the mail under false pretenses. This is wire fraud and falls under the federal statute. Please do not waste your time with this company.

I sold my book to Chegg back in the middle of August. This is the deadline they asked me to send my book to them. I asked that a check be sent out for payment and I didn't hear anything from them until September 1st stating that they accepted my book and the check was mailed September 1st. The page that shows my check was mailed states that "you should receive the check in 5 business days." Here it is September 20th and I have still not received my check.

Let me walk you through this so it is accurate. I wanted to sell some books that I no longer needed back to Chegg; I got a quote and packaged up the books. Sent them off prior to Labor Day 2016. I followed the website as to the status and the notifications via my email account. Everything seemed to moving smoothly. Books checked in 3 days after I mailed them. Was notified that the check was cut and mailed out on 9/7. 10 working days later I did not receive the check yet. I called and was told it would take 15 working days (2.5 weeks) for me to receive the check that was mailed out on 9/8 (a day later than the website said). So now we are at 16 working days after they received the books and 9 working days (10 if you count 9/7) and no check.

I purchased 5 textbooks from this company and from the start was disappointed. My final total didn't match the initial total I was given. I ignored this only because I was still getting a decent deal on the books. After beginning my classes, I realized I didn't need two of the books so I tried returning them only to find out they must be returned within 21 days of purchase. School didn't even start within 21 days of me purchasing the books. I guess being proactive and ordering early is not a good policy with Chegg. Pretty disappointed.

I sent in two of the same book. Chegg only checked in one. I left multiple messages with no response. Now they closed out the order and are only paying me for one of the two books I sent them. That's theft. I can't believe this company would steal like that. I'll never deal with them again.

Chegg customer service is wonderful. They get on the phone with you immediately if you have any questions or concerns. They immediately refund your payment if you are unhappy or no longer want it. I thought I had canceled my membership but I guess I only paused it and saw on my bank statement that they billed me. I called them and they were more than happy to refund me. Companies with excellent customer service go a long way. Chegg is doing it right! Way to go! Definitely recommending your company to all friends.

I used Chegg to rent books back in the day because it was cheaper. I later used them to help study for my finals but they are useless. Most answers are wrong and the tutors or whoever gives them are not experts in the area. I could have just studied and review the textbooks and get the answer. What is worse is the fact that you cannot cancel without them stealing your money and saying that you have access until next month when you do not use them anymore. Nothing but a bunch of thieves and scammers.

For homework help it's great. The tutors on the website are knowledgeable and quick to answer problems correctly. But the ** will try to pull a quick one and make it difficult to cancel your subscription. You can try pressing the "Cancel Membership" button but it won't work if you have paused it. Then when it resumes and charges you again for a month, magically the "Cancel Membership" button works again. Ruthless **.

One of my credit cards was used by someone before I had it cancelled and re-issued. I do not use the card that often. I noticed today when preparing to order books, that all of your credit card information is there on your account and that it asks for your (3-digit number) number, that allows anyone to use your card freely. I did an online chat, they never asked me for any information and went in and removed the card. One, they do not allow you to delete your own card information (probably because it's rental info), okay. The keep all card numbers given. And I believe this information can be access by anyone. NOT GOOD.

I sold my book to Chegg.com at the beginning of May and it is now the end of July. I still have not received my check. I have called customer support 4 times now and still have not received the check and they keep telling me the only thing they can do is to re-issue me a check. I have even spoken to a manager. They are ripping me off and refuse to do anything about it. They stole my money and I want something to be done about it. DO NOT use Chegg to buy or sell your books. They are an awful company and should not be allowed to continue scamming people.

I was recommended to Chegg by a friend who found their Chegg Study service helpful for finding textbook solutions and helping her learn. The service is $15/month, which I initially thought was pricey, but doable if it was a good service. The first couple of chapters of the book I wanted solutions for were correct, for the most part. (Occasionally a question was misplaced, but no biggie, right?) However, by the end of the book (and just at the beginning of my second month of my subscription) entire chapters were off or missing. Sometimes, after hunting down a question and sorting through a bunch of different questions, the answer was completely incorrect.

I've been looking online for help with an assignment and the Chegg site came up showing the exact problem I need help with. I had to put my credit card in before I could access the page and there wasn't any help whatsoever on the problem. The only thing listed under the problem was a comment from someone that had nothing to do with the problem I needed help with. I cancelled the "subscription" but it said I would still be charged.

I ordered a Chegg Study subscription then immediately cancelled it so I wouldn't be billed for additional months. I was charged for the month as I should have been, then days later I noticed another $15 charge from Chegg on my debit card! After debating with customer service via text chat for close to an hour while they "tried to figure it out" I was told that my issue was passed along to the billing department. Shortly after, I received an email saying they would be refunding me for my "Chegg tutors" subscription which I CERTAINLY did not sign up for or use. If I am refunded I may update this review, but now I am waiting to see if my refund is actually processed "within 5 business days" as they claim!

This is a service I pay $15 for per month. I use it to check my work for calculus, linear algebra, and physics problems when trying to solve them and especially when I am studying for exams. I am currently in my final exam period at my university. I am taking 6 classes and use Chegg's textbook solutions to help me study for 4 of my classes. When studying I encountered a message that said I could no longer access textbook solutions because Chegg had determined there was more than 1 user using my account based on how many textbook solutions I was looking at and how frequently it was being used in a short period of time.

I have Chegg and pay for the membership account because I liked the Expert Q&A to get help with my homework and receive better grades on my assignments. At first it worked really well but lately the website will not load content. Especially when I try to backtrack to the page before. Either it will simply not let me go back to the page or it will not load and I will have to sit and stare at my screen, trying to refresh it.

Chegg's main marketing claims revolve around their online resources and claim that their prices save students' money. However, their membership and textbooks are actually incredibly expensive and just not worth! Pretty much every textbook I've ever needed in my last 3 years of college could be found cheaper and with much better customer service at many other online sites like Amazon with their Prime rentals. I've posted several questions to be answered but it often took several days if not weeks for CORRECT and RELEVANT answers to be put up, which is ridiculous if it's a homework question with a closer deadline.

DO NOT WASTE YOUR MONEY. I paid for textbook solutions but half the solutions weren't there. So I contacted customer service and they said they would have their team complete the missing solutions and for me to check back. Also they suggested that I post my question in the 'ask a question' section! So I posted my question and they posted a solution I didn't ask for. So I asked if I could be credited to have a tutor answer the solutions for me? But then they told me tutor and study services were different services and had no accreditation between them. How the heck do you provide services then tell me your services are different entities and are not associated with one another. This is bull.

Ordered a book from Chegg when I was taking classes for my MBA. Apparently, I also selected a free study tool. I just noticed this month a charge for 124.95 on my credit card from Chegg. I called my credit card company and they indicated I've been charged annually since 2013. The reason I noticed it this year is because I'm no longer using the credit card for frequent purchases. The past 3 years I did not notice because the card was a high use card. I called Chegg and they note I did not use the service and it was pitched as free but it states in the fine print that it's an annual subscription. So the free subscription was in 2012 but they started charging me in 2013 and charged annually until I complained this year. These types of free turned fee based subscriptions should not be legal. Since I didn't know about this, how could I have known to cancel it?

I used Chegg to get help with my homework. I went online and typed my question. I received thousands of questions that were not related to the question I typed. When I finally find the question going through all the other questions, the answer to it did not make any sense, then I was offered to ask a tutor, which if I wanted to use his service, I would have to pay extra money besides the 14.99 subscriptions. That is, the subscription is just a pass to talk with a tutor to pay more money.

I ordered an online book and when I tried to return it and switch to the half price hard copy it would not let me. I later came to find out that the book expired halfway through the semester.

Do not waste your time with Chegg. I rented a book there, it was really expensive, almost $50 for ebook rent! But I was travelling, and did not have an opportunity to look for this book anywhere else or to buy a real book. So, I decided to try this Chegg. After I bought the book, I found out that I had some technical issues between Chegg and my computer. So, I never read the book, but I was hoping I will do it later.

This is ** website... rip off. When you ask questions, some just copy and paste answers from other websites then I repost my question and some ** answers the same way or give you 2 lines of incomplete, worthless, no effort at all answer until you run out of your damn 20 questions. And then if you want you can purchase more questions (This is for 15/per month.). At least they should allow the student to reject such terrible answers or allow free questions so I can repost my damn question over and over. Anyways, at the end you get out with nothing. This website doesn't help students at all... their rates are totally expensive for students. I go with the pay as you go tutoring and it's .75 usd cents per minute. That's $45 per hour for tutoring!!!

This is absolutely absurd!!! I paid for extra texts outside of my required texts in an attempt to have a better source and better understanding of the material. I finally find a book that has very similar material and problems and then I go to look at the step-by-step solutions to guide me through, and my account gets blocked out. It was stated that it may take 30 days to unblock my account!!! 30 ** DAYS!!! I pay for school, rent, books, bills, everything! I cannot afford to be wasting money on a product that just gets taken away from me for trying to get multiple aspects to a subject... Such a joke...

DO NOT GO THROUGH CHEGG. I decided to sell my books through this site and I put 2 books in the same box. First off, it took me almost 2 months to get paid, and only reason I did was because I emailed them so many times about my books. Second off, they said they couldn't find my second book so I only got paid for one. This was their error because I sent them in the same box and their order numbers were the same.

You guys complain about the darnest things. In fine print it states that if you don't cancel your membership your card will be charged. After free trial I recommend anybody to get $96 membership monthly which gives 240 minutes because if you can relate I have more than one homework I might need assistance with, but I was new to this so I wasn't sure. Now that I'm very acquainted with this site I love it. Pros: There are great tutors especially with high ratings. They know their stuff. Cons: Some of the great tutors can try to squeeze the last penny you have, for example your answer is incorrect instead of not giving you the correct answer, they will ask you a question in the question you asked, that's not helpful.

When you sign up for the Cheggs Tutor service. Part of the sign up involves giving your credit card information in the event that you actually utilize their services. I attempted to make contact with several tutors to no avail. After numerous successful attempts I quit and let it be. A month later I checked my card transactions and noticed that Cheggs had debited me 4 times for $15 for an 'account subscription'. I called the customer service representatives and they sent me an email claiming they can only refund me for two billing cycles. I informed them that I NEVER signed up for this services, never received an email from them confirming my supposed subscription - despite the fact I received dozens of promotional emails from them I mysteriously am unable to find the one detailing the agreement of the services.

Chegg is one of the worst places to buy or sell textbooks. They give false information on when you would hear back from a representative. They are constantly telling you 2-3 business days and no one will ever follow up with you. I sold 2 textbooks to them over a month ago and I was told I would receive payment of about $65. I had to get in contact with over 4 different people for them to tell me they have lost the textbooks in the warehouse, but they had seen that they were received at some point. I was finally told that a check would be sent to me, but it would take 5 business days to be financed and then an additional 15 business days to even see the check! Why was this not just sent directly to my Paypal account?! So overall this whole process is going to take 2 months! DO NOT USE CHEGG TO SELL ANY KIND OF TEXTBOOK!!!

I subscribed to Chegg Study and Tutors and the service was fine when I was using it, although they seem to let ANYBODY answer the questions. For example, a question would be posted and the tutors or "experts" would answer the questions, but they'd very clearly have the wrong formula or they'd just randomly guess on multiple choice questions. I was taking a finance course and half the people didn't even show their work. I was not looking for an answer key, I was looking for a study aid. If you're trying to cheat your way through your homework, this site is great. If you actually want to learn how things are done and see them properly worked out, explore other options.

I rented a book, and please note that it did not come with any ebook access information: This is the information they sent me after I returned my rental (not a purchase, it was a RENTAL). Item Type: Book Purchase. Status: Purchased - Yours to keep. ISBN: **. Ship Date: **. Est. Arrival Date: **. Shipping From: **. They then charged the following: (please note that the book was due 5 days after they charged me a late fee. How it was late - only Chegg knows) Rental extended: 10 days extension. Due Date: 5 days after I was charged for a late fee (wtf???). Transaction Date: see above. Payment: **. $**. REPLACEMENT_FEE: Purchase (never agreed to this). Transaction Date: (within the 10 day extension period forced down my throat). Payment: ** $** (about 1500% rental cost - yes one thousand and five hundred percent above rental cost).

One of the worst experiences of my life. Paid for 2 hours worth of time from a tutor to explain the work that I submitted. I get back the tutor's version of explanations which was a page and a half with just short bullet points stating the obvious rather than examples on how I could do the work. Costed $120.00 for explanation I could've got out of the book. The only thing Chegg could do for me is offer me 15 free minutes with a tutor! How about give me the money for the 15 minutes -- answer was no. I will not be using their service anymore.

I was charged $60 without been informed. At first, I paid $15 last month, but after I paid the money, I felt like it's not a good website. The answer on it is not reliable at all. I can't go to the online tutor because of whatever reason. I can't use it on different device. Overall, it's disgusting. So clever me immediately canceled the membership and what the website said, let me think. I will not be charged again, HOWEVER, I WAS CHARGED $60 this month. I felt very angry. Because I never use it anymore and I've already cancel the membership. So I send them an email. They said they will give me a refund of $30 in 5 business day, but I'm not sure because of their reputation. I just want to remind everyone that save your money on this website. The answer is not reliable at all!! And you tend to be charged without be informed.

If there were a zero stars option I would rate them zero. No tutors would help with an intro crystallography problem. I had messaged well over 20 tutors over the course of 2 days. I eventually figured out the problem for myself... tutor id ** told me she would write a lesson but never did. Total waste of money. After I realized the solution to my problem, I was disgusted so many "science" tutors couldn't have explained that to me!

I sold my nursing books to chegg.com and I was supposed to receive the payment within 10 days. It's being 20 and now I got an email saying that I have to wait more 10 business days. Don't sell your books to Chegg!

I have a paper due and I need my textbook. Why Chegg would think to have scheduled maintenance on their website on a weekday is outrageous. They could have at least let the customers know that the service would be down today! This is the last time I'll ever rent textbooks from them again. This is towards the end of my semester so I'm highly pissed off.

I have 2 major issues with Chegg.com: 1) I ordered a new book, with access codes to the online labs I had to do, and paid for it. I was sent a used book with expired codes. When I confronted them about it I was told they were out of new stock so they sent me old ones. Did I pay for an old book? No! So now I'm behind in class because Chegg didn't even bother telling me they were out of stock before taking my money and shipping the book. Which leads me to #2.

I used Chegg's tutoring sessions and they were a complete ripoff and I learned absolutely nothing! These tutors don't explain anything but do the work for you. I suppose that's how they get their money in the amount of time you request them to help you in. Anyway, I was charged over $300.00 for getting help from this student based website. It's a total ripoff and burden on any student's pockets. I'm a full time student and mother so online tutoring is the most convenient form of tutoring I can use. Well at least I thought it was.

I have used this service once and upon using it got charged which is fair enough. The part that really bothers me is I canceled my account. A week later four more charges show up. I say we blacklist this company for fraud. Never have I ever dealt with a company that steals from their customers.

Who hires these fools to answer the phone? Worst service I have ever received. The guy couldn't even talk properly and it was so hard to hear him. So I ordered 3 books in one order to rent but I needed to cancel one of the books because I ended up dropping that class and taking another one. So I called them the next day after I placed in the order that night and they wouldn't even cancel one of my books that hasn't even been shipped yet. Now two of the books I need have been shipped, but the book I don't need is still shipment pending. I don't get it. How hard it is to simply cancel one of the orders that hasn't even shipped yet.

I ordered 4 textbooks for my daughter. Paid almost double the standard postage to have them delivered in 2 days. # of the books came in 4 days and the 4th still has not arrived a week later!! I called the afternoon when the books were originally due when my daughter noticed the tracking info had NONE being delivered on time! I was told I would be refunded the "extra" postage I had paid. I said that wasn't good enough, so they "said" they would refund ALL my postage. That was 5 days ago and so far only about $12 of the $26 postage has been credited back on my card!! Now since I've read all these complaints, I am really concerned about what will happen when we return one book that is not needed AND when we return the rented books in December!?!?!

A question was found in Chegg Study but in order to view the answer, one has to subscribe to it. After I paid the subscription fee and viewed the answer, I discovered that not all parts of the question asked were answered, and worse, those parts that were answered gave wrong solutions and answers.

I ordered two textbooks from Chegg.com on 08-16-15 and I received them on 08-19-15. One book was estimated to arrived on 08-21-15, but it arrived early on the same day as my other book which arrived on time. The books were in great condition, one did have a little bit of signs of something spilled on it but the spill did not seep in to the pages. These books were pretty cheap, with one of them costing less than half of a used one from my local college bookstore. Also included in the box was some free samples of Starbucks Coffee, Command Poster Strips, Tide Pods and Downy, a code for a free razor from Harrys.com (Did not require a card, free shipping), and coupons. I would highly recommend doing business with this company!

So I ordered my textbooks from Chegg for many semesters now & I know I've returned all my books, but it's still saying that the one is two years overdue and I contacted them about it & said it was checked in. Honestly, how hard is it to check to see if the book is in your shelves? I freaking hate this company!

Chegg is a scam. I sent my books in for a buy back. They said I would receive a check in the mail then they closed my account. Now every time I call they say it's a billing issue but they can't transfer me to the billing dept. This company is such a scam I don't recommend any students looking to sell or rent their books to use this company.

I had 1 subscription and 1 lesson but they are keeping charging my credit card. They have charged 4 times now without my consent. I am really disappointed. They look as being involved in fraudulent schemes.

Recently had fake charges from my debit card being skimmed. First set of fake charges were from Chegg.com. My account was charged 44 times in one day for $16.80. I just found out that it's a real company that funneled fraudulent charges from my account. I think they have some real issues and they know it based on other complaints. I really think that the Feds should shut them down.

I shipped 3 books back to Chegg prior to the deadline and cannot get a return check as promised by the chat representative and the system that tallied a total of $110 to be refunded. The company is hiding and will not pay out. I have been given the run around and 3 different reasons as to why I am not getting a refund as promised. FRAUD, FRAUD, FRAUD!!! DO NOT USE!

I have 10 small charges (under $5 each) to my account from Chegg, Inc from Santa Clara. I found out this is a textbook rental company. I am not in college & have not had any contact with this company. My credit card information was phished from another site & is being used by Chegg, Inc. My bank is issuing me a new card and I am going to file fraud charges if the pending charges end up posting. This is inconvenient to say the least. I suspect the information was phished from **, but am not completely sure. Buyer beware. This is directly copied from my pending transactions:

Long story short, multiple charges were placed back-to-back by Chegg when books were "not returned on time" even though they ADVERTISED that if you did not return it immediately, it would extend it another SEMESTER. So they charge not only the "purchase fee" but MULTIPLE "extension fees" WITHIN LESS THAN A WEEK APART with NO NOTIFICATION. These are CON-ARTISTS and with the recent for-profit colleges closing this should be treated as just as bad of a scam and a class-action lawsuit needs to be opened by all students who have been ripped off by them. This is part of the bigger issue of predatory college behavior in general!

Chegg continued to charge my account for many months after I canceled the account. Because the charge was only $20, I never noticed the charge. Once I did and brought it to the attention of the company - with proof of having previously canceled it, they sounded very enthusiastic about remitting payment. Three weeks later, after not receiving payment, the burden of proof was put onto me to show that I had not received payment. They had me wait on the phone for nearly an hour, send my credit card statement to departments I wasn't allowed to talk to on the phone, and all sorts of general nonsense. As for Chegg itself, it's been too long to remember if the product was good or bad, but I would never use them again for the simple fact that they seem to exist purely to make money through nefarious ways.

This company is the biggest scam ever. I am a statistics student and I could not find one tutor to answer my questions correctly. In fact, most tutors just declined to help because it was too much work! Why are they on the website to begin with? I got 1-2 tutors after 15 minutes of waiting, only to end up with wrong answers with complete unprofessionalism. On top of that, after I requested a refund of $36.00 which I had no idea I was charged because I thought it was a free trial (fine print BS) these guys ended up charging me another $72.00 for excess usage of their services!!! LOL how ridiculous when I barely used their services.

Tutoring was not helpful and when I was done they charged me six different time OVER a total of $100 when I was supposed to be on a free trial, & to top it all they are still trying to charge me! BE VERY CAREFUL.

I DO NOT recommend Chegg Tutors. I signed up for the 1 hour free tutoring trial and had a really good experience with one of the tutors **. Before this experience I text with a few other tutors and also sent them the problem that I was working on. I decided quickly (within 2 minutes) to go with **. We conversed through text back and forth for about 35 minutes until he explained very well the Economics problem that I needed help with. I then logged out (within 40 minutes) and also cancelled my tutoring subscription with Chegg so I would not be charged.

I am very dissatisfied with Chegg. My daughter is a college student and sold some books to Chegg. When she received her check, it was not what she was told. She contacted them several times and they told her they would check on it and call her back and never did return her call and give her any answers. So at this point, I get involved. I called Chegg and they told me that the book that was sent back was a teacher's book and we know for a fact that it was not. I called the book store that sold her the book and they in fact told me that it was a student book. The book was valued at $160 (used).

Chegg has created fraudulent charges to my credit card on three separate occasions. Each occasion it was multiple charges for amounts under $20 made on the same day (ex: $14.95 twice on the same day). Each time I have contacted them and they claim to know nothing about the charges and state they don't know anything about the charges. They take my information down, state they do not have an account matching my information, and say someone will investigate the charges and call me back. All three times they didn't call me back or offer to reverse the charges. All three times I have had to have my bank reverse the charges and issue me a new credit card. This company is obviously committing credit card fraud and are fully aware of what they are doing with complete disregard. I have never used their services or provided them my credit card or banking information.

This sounds like a great idea, online tutoring 24/7, perfect for an online college student who works until midnight. Why charge so much for a service for college students though? $36/wk for an hour of tutoring seems ridiculous, especially when most college students are making minimum wage. I can't afford to pay that much for some help with homework, and I'm sure not many other college kids can either. Sure the lesson I received was decent and helped me understand the assignment, however I can't use these guys more than once a month at their prices. Sorry Chegg, I'm going to unsubscribe.

I cancelled my Chegg subscription in 2013. They continued to charge me. I realized that in 2015. After 2 calls and a conversation with a so-called supervisor ** although it is their mistake, no one in the company can issue credit back further than 6 months. This is money that Chegg has fraudulently taken from me and now refuses to return. When I asked to speak with **'s manager, there was no one above him able to help me. These are horrible business practices and according to the first rep I spoke with, this happen all the time. Beware!!

Do not sell your book to Chegg. I sent them a new book (barely touched). They sent me an email saying they've received the book but no follow-up emails. I logged-in to my account and it claimed that the book has been donated. They DID not even send e-mail to tell me that the book cannot be accepted and the book is worth more than $100. I'm pissed at this scam site. Now there's nothing I can do about it! That's why they keep doing this to us.

The new tutoring service (InstaEduOnline) that Chegg offers has adopted the practice of billing customers for subscription minutes not used. So, fair warning, if you are unclear about the fact that you are signing up for a subscription plan after the free trial is over, please don't bother with their tutoring service. The tutor I used was awesome and I have no problem paying for the minutes I rightfully used.

I sent them my book and they ended up not sending me any money because it was apparently in poor condition. I had barely used the book all semester and it was in pretty good condition when I sent it to them. They didn't even send me any sort of information telling me that they weren't going to accept my book. I sat around and waited for months. I am not going to use this service ever again. They will do anything to get out of paying you.

Chegg.com gives a lot of good information and helpful guides for studying, but they did a poor job in contacting me to see if I still wanted the service without emails even though I never used it. I only wanted 3 months of Chegg while I was taking Physics and they kept me on for another 5 months without asking if I still wanted the service. I paid almost $100 for unused service as I had completed all coursework but one class. At the time I was making $600/mo. and paying $775/mo. in rent. You do the math. I simply had not cancelled the service. I give them a 3 because they helped me pass Physics.

This company has the worst, most condescending customer service reps I have come across in quite awhile. I rented an eBook and the description clearly stated it came with access to MyResearchLab, the rep and his supervisor both said I was wrong. They further stated that the disclaimer regarding physical text books somehow applied to eBook's as well. Their disclaimer refers to USED text books, how do you lose ELECTRONIC information?

This company seemed like a godsend! Cheap books! Unfortunately, the company forgot to send me a packing label and then decided to take out the full price of the book! I tried contacting them 3 times with no answer-no response-no tweet back-NOTHING!!!!! How dare they! My bank says because I gave them my debit card number, there is nothing I can do!

DO NOT BUY BOOKS FROM THIS COMPANY!!! On 12/12/2014 I placed an order to purchase a new textbook that showed in stock on the website. On 12/13/2014 my order was canceled because it was out of stock. I contacted customer service, via the online chat feature. I was told that the book was out of stock and that the website was not updated properly. I was told to check back, with customer service in a week. On 12/22/2014 I contacted customer service, via the chat, and was told the book was in stock. 11 minutes later I placed the order. 33 minutes later the book was again canceled because the book was out of stock.

I have been a customer with Chegg for some time now. Back on August 24, 2014, my boyfriend and I sold back some textbooks to the company. After waiting for the check to come the first time, I received an e-mail from Chegg on September 26, 2014. Since this e-mail, another check was attempted to be delivered to my address, then a third check was attempted to be delivered to a different address. Yet again, after waiting another 15 business days, I still have not received my check. So again, another check was sent out via USPS and no surprise, we still haven't received it.

Have sent books to Chegg on October 13th. My return was acknowledged on October 24th. Payment was processed for 2 checks on October 29th and was supposed to get those 2 checks in maximum of 10 business days + 2-3 days for shipping. Now it is December 6th. I still did not receive them. Contacted customer service, supervisor. The only thing they can recommend is to reissue the checks and then I should wait for another 10 + 2 business days.... Terrible system. I will NEVER use this company again, even if they pay 3 times more for the book than other companies!

I rented a Law Book and Business Management (ebooks) for the semester. Somehow, Chegg thought I wanted to opt-in for a monthly subscription to the Business Management because they had a one month trial offer for this book attached to the ebook. I was surprised to log into my bank account and find a monthly charge for the next full month when my class end in a week and a half. Not happy with them at all.

Chegg has made the possibility of being mobile impossible. eBooks that are PURCHASED and rented are not available for download! Maybe Chegg hasn't heard that Wi-Fi only tablets are widely used by students and to have purchased and rented materials available for offline use is a possibility. I will never use Chegg for anything again.

I was pleased with the quote I received to sell two of my text books to Chegg, with shipping at their cost. I promptly got the books to UPS for shipment and received an email confirmation on 8/26 that Chegg received them. The same day, I received an additional email stating a check for one of the books would be cut stating it would be sent "within" 5 business days (today is 10/3 and still no check but.. fair enough today is the 5th business day this is not so much where my complaint it).

I began using Chegg Study in the summer of 2013. I cancelled my study subscription 11/2013. Chegg began charging my CC again without authorization from Jan 2014 through Oct. 2014. Cancelled membership, 10/3/14 for the second time. Called Chase to report fraudulent charges. Should have noticed the charges prior. Chegg apparently has done this before after reading several other complaints. Take extra security measures after canceling your membership if you insist on using it. Buyer beware! We should have a class action lawsuit against Chegg.com.

I sold a book back to Chegg on August 26th. They were kind enough to give me 1 week to get the book to them via UPS. I mailed the book with no problems. I received an e-mail from them on September 3rd saying they had received my book and were mailing a check that day for the agreed upon price. Fast forward to today....almost 3 weeks later. Still don't have the check. So I called their customer service line. What a JOKE that is! I was informed by Marcus that it takes them 5 business days to PROCESS the check prior to mailing, and then can take up to another 10 business days for me to RECEIVE my check. Yet I only had 1 week to mail my book to them?!

Ok so a fair review of this company is very very poor. I paid for two book rental from them a week ago and received one wrong book. Following receiving the wrong book I went to their site but it was closed. I was then prompted to go to Twitter to follow up on my order. Which I did. I told that I would receive the correct book by Friday. So today 9/10/2014 I called about noon and was told that my book would not be to me until 9/16/2014. Once I started to question the representative he became rude and said there was no one else that I could speak with. I then was hung up on.

I used Chegg's rental service last semester and things went smoothly. Unfortunately, this semester when ordering books I was given 3 options for mailing, each significantly higher for faster delivery options. Considering the competition of online textbook rental providers I think paying $19.00 for 2 day delivery is absurd. Where are the books coming from, Liberia? Naturally, I selected regular shipping, which in fact a week later no books arrived. I had to cancel the orders for fear of not receiving them in time (I needed them by the next day). I ordered from another reliable source who also offers next day prime fast shipping for free. Secondly, the customer service representative was pleasant; however, she didn't seem to know why things were this way. Except that "Chegg was really busy because school just started".

I am not impressed with the buyback @ this company. Takes way too long. I have never had any issues with ordering books from this company. Long story short, they take your money fast but don't pay the same way. I have used other companies for buybacks that were extremely fast, so I will probably not use this company any longer. It's a shame because they seem to offer the highest prices for buybacks most of the time.

Ordered book for a class and delivery was promised by the first week of class. The day before promised delivery, it still showed "shipment pending" on the book.

I haven't received payment for books sold to Chegg. I shipped books off to Chegg August 02. Chegg received the books on Friday, August 08. The books were checked in on the 12-13 and payment was to be issued with 5 days. I have called Chegg numerous times and all I get is the runaround about my payment of 138.01 for an Elementary Algebra textbook that was sent to the business. The book was accepted and payment was supposed to be issued. I was told that the check was mailed out on 13. It is two weeks later and I have not yet received the check! Chegg has given me the runaround about paying me my money. The original date I was guaranteed to be paid by was 08/27. I have exhausted all resources and just simply want what I am owed.

I don't understand a lot of the reviews here. Many of them are not the fault of the company. Never heard about the company before, but got charged? Not the company's fault your credit card number was used/stolen. Also they DO verify the card. Returned book late and had fees/charged for a new one? Not the company’s fault you didn't return your book on time. How are they supposed to know you're actually sending it back? The homework help is wrong? Not the company's fault that customers put the wrong answer. It's not considered harassment if they're calling to find out about their books. Only got one volume out of 3 you listed as needing? You only ordered 1, not the company's fault. Also not their fault if they no longer have the book available that you want.

At 1:00 this afternoon my son, a college student, called and asked for credit card # to order a book for $77 from Chegg. Since he was on his way to class he said he would place order when he got back to dorm. When he went to place order at 5:00 pm (same day), the book had gone from $77 to $140!!! I called, spoke to Toni (rep) and Matthew (supervisor) who agreed prices increased due to supply/demand but WOULD NOT honor the price from 4 hours earlier!! RIP OFF! Will NOT order from them again!

I sold them a textbook almost a month ago. It took a little more than a week to check my book in even though the tracking information said they received it. Tracking info says delivered July 23. They finally processed it on July 31st. Got an email the same day saying my check had been sent and I would receive it in 5 days. 6 days passed and I used the live chat and that person told me it takes 10 business days. Well, for one thing, business days don't include Saturdays. So technically today was day 10. I did the live chat again. This person told me that today was only day 8. I needed this money last week when they originally told me it would be here for a legal matter. I'm still waiting for the check to arrive. I will never sell books to Chegg again and, after reading the reviews on here, I'll never rent from them again which I have done in the past.

Chegg customer services is awful. I can't believe they've kept my book for 5 months that I paid for. They had the nerve to send me a textbook that wasn't mine, all ruin and tore up. Lady try convince that it was mine. I only had the book for 4 months and used it twice for small projects. Every day I would call and they would say I put into the warehouse it will be there soon. I never got my book. They can go ahead and keep the book - so sad service. I will never sell books to them ever!!!! There are good place to buy books. No Chegg manager would ever take my call or help resolve the issue. It's been five months ... Why not just give me Chegg credit on my account but that just goes to show they're out to get your books and you get no money. This also happen to several of my friends! So disappointing. One issue resolves in me canceling my account. I don't feel comfortable with them anymore. Then I sent back a textbook because I didn't need it for the course. They still never refund it back on my account. I will pray for this company and hope they get some common sense on how to satisfy their customers.

I purchased a monthly membership to help with Physics homework. None of their answers were right. Some of the answers lacked common sense. One of the answers didn't even consider gravity. Maybe doesn't exist where these people live. DO NOT BUY ANYTHING FROM THESE PEOPLE. YOU WILL REGRET IT.

On 5/3/2014 I sold a book to Chegg. I was promised an amount and maybe 2 weeks later I saw my chegg account change. It stated they had sent out a check from Wells Fargo and that I would receive it in 10 business days. After the 10 business days passed I called because I hadn't received the payment. They then told me to give it 5 more days because it actually takes up to 15 business days. I waited. A few days after the 15 days I called back and was told they didn't know why I hadn't received it. They then told me they were going to send out another check. Here it is about to enter a 3rd month and I have yet to receive my money. I called today, they told me that they sent out a 3rd check yesterday because they received the second check back.

I had read about Chegg two years before I decided to use them. With three kids in college, I needed a bargain. This year I finally tried them, and I am very glad that I did! Chegg was very easy to work with and delivered books accurately to different locations as requested. At the end of the semester, my account did not show that I had any books to return. After a quick phone call, they sent an email with the packing label to print. Mistakenly, I sent books back with the wrong label. As a result, my account was not credited for two of the books. As soon as I received an email telling me that my credit card had been charged (as is explained in the rental terms and agreement), I chatted online and within minutes the problem was rectified. I will definitely use Chegg again and wholeheartedly recommend them.

I started using Chegg in high school because I was a double up student (went to high school for part of the day, college the other part). I had great service back then, 2009-2010, but as I actually got into college courses Chegg just went downhill. This past semester I ordered my books, and they get to my house pretty fast usually and are usually nice, decent books. Not this time! I decided to buy one of my books because I wanted to keep it. It was covered in stickers that had been ripped off, and the overall condition was fair. Now let's get to my other books. One had highlighting in it so bad that I found it extremely hard to focus when reading, the other had creased pages like crazy, and the other one was in bad condition too. I'm more pissed about the fact that the book I rented was so bad. Not only that, but the dang box that the books came in! Holy cow was that awful!! If my books had arrived a day or two earlier they would have been soaked due to rain!!

This is with respect to the recent request for exchange of points for GiftBig coupons I applied for (worth Rs.4000). Though I haven't used any sort of unfair means to gain points, I got this message from Chegg:

I have to say selling my books to CHEGG was easy and extremely fast! The online support answered my questions within minutes! After asking about my books they responded they received my books that day and should receive a payment within the next 48 hours. I had my money the very next morning! I sent in my books with my FREE SHIPPING LABEL last Friday (3/14/2014, and received my money this Thursday 3/20/2014)! Maybe I just got lucky, but I cannot be more please with CHEGG! I recommend this process to anyone looking to sell books!

After not receiving any information regarding a book I sold to Chegg I called them a week later (which is what they guarantee). I was asked to wait another week and did so. I called again and finally another representative informed me that they were not going to buy my book. She asked if I wanted it back. Why wouldn't I? It's my book. I asked why I never heard anything or why they wouldn't send it back automatically and she stated, "It just sits there until someone calls asking for it." Absurd. I have never heard of a company being as lazy as to not even inform customers regarding their book status. Honestly, its scam-like.

After years of using Chegg and being very satisfied, I will not be using them ever again after this semester. I ordered only one book this semester The Longman Anthology World Literature Volumes A, B and C. when the book arrived I assumed it was the right one considering my past experiences with the website. When I started my online class I noticed I had only received volume C. I called Chegg and explained the situation. The student advisor explained the other volumes would be shipped out to me immediately.

This service is a scam. I subscribed to it for homework help during my undergraduate career. I cancelled the service after I was done with it. Since then, they have charged my debit card for transactions that I did not authorize multiple times. Each time I called them back and they promised they would cancel my subscription and that the charges would stop. I assumed this was happening until I happened to check my bank statement and saw a charge from them this January. I was tired of calling them so I called Bank of America to report a fraudulent charge. It turns out they have been charging me consistently for multiple years. Their customer service is terrible and my situation is still unresolved. I hope they are not doing this to anyone else. DO NOT SUBSCRIBE TO THIS SERVICE.

Chegg is supposed to send a return shipping label upon request in order to ship your textbook back to them without fees. I tried for a week to get a response from them about this issue. They will not return emails, much less provide the prepaid shipping label as promised. I was forced to pay $12.00 in shipping fees and when I was at the UPS store, the employee told me there is a stack of textbooks in which customers, like myself, cannot get Chegg to take care of this issue. Never again!

I purchased the book Fundamentals of Phonetics. I needed to buy since I had to write in the book, that was the reason this book was purchased. Usually Chegg sends an email stating the book is due back, there was no email. My sister was sending books back so I checked on all orders, when I called they told me this book was rented and the guy had to double check this because he even felt this could be wrong because of the purchase price of this book. They are adamant that this was a rental when I know I purchased this book. I have looked at other websites and this book is close to the price purchased new. I feel they are trying to rip me off on this book. I won't be doing anymore business with this company again because of this.

Chegg charges you for the entire year subscription and a monthly subscription. When I only wanted the Monthly. Cancelled both now I'm waiting to see if I will get any money back. I'm wondering if anybody knows how to get in touch with them? Chegg's customer service page does not work at all. Chat, E-mail, and no phone number given.

I returned 2 books about a week after their due dates, and I was informed via email that I would be charged an extension fee on both books. I was sent an email for each book that said the book had been received, and that fees would be charged once all books had been processed. That was in August. It is now December 1, and I am just now being charged the fees. My bank account is now overdrawn thanks to Chegg. I have been keeping at least the amount of the fees in my account, but had to use most of it for an emergency last week. It's just my luck that Chegg decided to collect the fees the one time I did not have enough money in my account to keep it positive. I will try to contact customer service to see if there is anything they can do, but I am certainly never using Chegg again.

I attempted to sell my textbooks back to Chegg. I received a notice that they had received my books on 10/22 and then heard nothing else for weeks. Today, I sent an inquiry as to when my payment would be sent out and was notified that the books were not in an acceptable condition. They did NOT reach out to me to notify me of this finding. I guess they simply just hoped I would forget. They have offered to "try and find them within the warehouse or donate them". I have asked for a return of my books but I don't see that going very far... VERY displeased. VERY dishonest company. DO NOT TRUST!

I sold Chegg my books and received 'most' of the money that they said they would purchase my books for. Now they have TAKEN over $400 out of my account. When I called them they could not 'see' this transaction on my account but would send it to their accounting dept. I did get the money back but luckily it didn't overdraft my account (came close). They sent me an email and stated that it was 'unauthorized charges' and that someone compromised my credit card AND they would not talk to me anymore regarding this matter, only the police or my financial institution. Seriously? How would a theft know to go to Chegg and buy books? They are not telling the truth and I think they are a complete mess behind the scenes... I learned my lesson.

Ordered a book from them, emailed back AFTER THEY TOOK MY MONEY saying they didn't have the book and a refund would be issued in 3-5 business days. Well guess what? They didn't take that long to take the money from my account, and I still haven't received a refund. I'm trashing these ** everywhere I go now and I will be calling the BBB.

Beware that is a waste of your money to use Chegg. Questions will never get answered. I tried to repost my question 3 times already and offered the highest point. No one ever answered my question. Now there is some technical errors I believe as I am not able to submit a question at all, plus the help center is not working properly. Crap website and crap service. Just waste of your money to use it.

I was charged for an annual subscription after finding their product useless. You can't call them because their phone number is nowhere on the website. They don't have a customer service email either. I tried following the cancellation links and instructions on their site but they led me in a frustrating circle. Fortunately, my credit card company was able to help me.

Chegg was not forthright with monthly cost of homework help service. The website displays the cost of service as a monthly rate and charges for the whole year at once. I also found that the service was not worth the seventy-eight dollars that they charged. I do not recommend buying service. But as I was duped, I might recommend investing in them. Might be profitable if they are selling.

My daughter rented a textbook (34.95) for summer semester 2013. (June) She came home after class was over and forgot to bring book. We were charged an extension fee after due date on August 31st. She has the book and is ready to return and when I logged on to return it, I find they have debited my checking account $120 plus for the purchase of the book! I then try to sell it back to them and they aren't buying it but they need 120.00 for a replacement fee?

Worst customer service experience ever!!!! I shipped a book and never received the money!! I called service and they said the funds were in my account but I just needed to verify my email. Then they said I have two different accounts so I cannot receive the money until one is closed. After they closed the one account out, they said the one that they closed actually was the account that held the funds so I had to call Chegg and ask them to send the money through another way!!! So I spoke with a representative and he laughed and said, "I'm sorry," after I explained what happened!! Then he said a check which takes 7-10 "business" is the only option to receive the funds!! What a totally rip off and a ** hassle!!!

I signed up for monthly homework help worth $14/mo. and they deducted $74.95 from my card for annual subscription! Now the total deduction was about $90. When I tried to cancel, that's where the real problem began. The chat functionality on the website was down. There was no phone line to call. I eventually applied the "Do it yourself" functionality on the website, but couldn't get a refund still. NEVER GIVE THEM YOUR CREDIT CARD DETAILS OR YOU'LL REGRET IT. Is there no law against companies making a deduction on your card, a deduction you didn't sanction?

I had never heard of this company until a mysterious $87 charge on my credit card. Either they are thieves or they just let anyone throw a credit card number at them without any way of verifying it, which to me is the same thing.

We ordered textbooks for my daughter and they were to be delivered to Plymouth, NH. Upon going to the shipping screen, the order kept changing for delivery to Plymouth, MA. We caught it and went back several times until it showed correctly: Plymouth, NH. The confirmation we received showed Plymouth, NH. Guess where the books were sent... I bet you already guessed Plymouth, MA. We discovered this after Chegg closing time and attempted to use the automated Problem Reporting tool; however, it was broken and returned "Sorry, there was a system error. Please try again later." It appears that this company has several serious problems regarding customer service. I can't imagine using their services in the future.

I contacted Customer Service via eChat as soon as I discovered a fraudulent pre-authorized charge hit my bank account. The representative would not provide even the name of the book that supposedly had been ordered. I do not have an account with CHEGG nor am I a student. The representative would only refer me to my financial institution and would not provide any option to dispute this with CHEGG nor connect me with a service manager. I have filed a complaint with our State Attorney General's office for fraudulent purchase and non-resolution.

Bought a book from Chegg that was cheaper than elsewhere. It shipped quickly and was in good condition. My credit card was properly charged for the book. But then there was a second charge for over $80. I called, waited on hold to talk to a rep who said it was for Homework Help. I never asked for homework help. He didn't have the authority to reverse the charge, but said he would send a check. I don't want a check. I asked for a supervisor; he said they were all very busy. I said I would hold. He put me on hold for quite a while, and then it transferred me to voicemail.

I ordered a book from Chegg that was suppose to be delivered on a Friday. When it did not come I checked my account and it said the book had been canceled. When I contacted Chegg they said that they had more orders than they had books. Their solution was for me to order the book again and order the etextbook and then cancel my etextbook for a refund when the book was shipped. I asked if I could order the book and have them send me a temporary etextbook since the error was on their end, and they said no. I am amazed that I would have to order both to correct their error. I will never use them again.

I get a quote from Chegg.com to sell them 7 books for $141. I read their full description of what Very Good Condition is and these were better. I send them the books and they pay me a total of $28.27 for 4 books and they take the other 3 as a donation. They're crooks! I will never rent from them again. Looks like they're getting a lot of complaints. Spread the word. I knew I should've stuck with Amazon. They have never let me down.

After cancelling a service on Chegg, they continued to charge me for three more months by charging on a different email! I called and, to my amazement, was able to be refunded more than the overcharge! This indicates that they know that what they are doing is shady, as they are willing to give back more than what is fairly owed to those customers who complain, just to shut them up. WHAT A JOKE. I would guess that this business is scamming countless customers by slipping quiet charges into unsuspecting customers' accounts.

I had never used Chegg before until now and I must say that I am pleasantly surprised by the excellent customer service that I have experienced. I had two issues with my order: the first being that I used PayPal to pay for my books and PayPal charged the wrong credit card on file, even though this was not Chegg's fault they still refunded me for 40% of my order. The second issue I had was that I had to return one of my books due to the fact that the professor wanted a different version. I contacted Chegg and they promptly refunded me for this book and told me to return the book before the semester ends. Overall, I have been very pleased with their service and I will continue to use them from now on. I highly recommend this company.

I keep getting the runaround. They received my books for sell back on July 25, 2013. They kept saying that they issued a payment through Amex to my Serve card, of course I didn't receive the payment. I have called and chatted with several employees and they kept saying that I received the payment. Finally it went to a supervisor, because they claim they saw that I didn't receive the payment and supposedly issued a check. They said that it takes 10 business days to receive the check and I still haven't received the payment. I strongly urge anyone that's thinking about selling books to Chegg to "rethink it"!!!

I ordered my books and was guaranteed a delivery date. I decided to track my books only to find out that they had canceled one order and would refund my money a week later. The protocol they have is to inform you immediately when a book would be canceled. They informed me after I called twice to get an explanation. They decided to compensate me with a 20% coupon on my next order. The date for delivery came and the other book was not delivered. Called to check on it and was told that it had been processed but not shipped out of the warehouse.

On 8/19/2013, I added 3 textbooks that I needed into the company's shopping cart. When I selected "next," the site showed my $100 in "Chegg credit" I entered the coupon code they had previously emailed to me to get 15% off my order. The order total indicated $122.94. I expected my order to be reduced to $104.49, my Chegg credit to cover all but roughly $4 and to only have to pay the 4 dollars from my PayPal account. When I selected "check-out," $122.94 was taken out of my PayPal account. The site said my order was under $70 so my coupon wasn't valid. I called Chegg instantly because I knew I didn't have that much money in my bank account. The woman assured me at Chegg that she refunded the money and also issued a refund for the 15% off coupon. I asked her if the refund was instant and she said it was. This whole issue was a problem with their website and took less than 10 minutes.

I had attempted to rent a textbook for a class three times. With every order, it was canceled without any notification to me at all. I just happened to check on my order's status to see that my money was refunded back to me. While I appreciate that there was an immediate refund, the reason they provided for the cancellations was that the book was out of stock. Yet it was available for a different price on their site still when my orders were canceled. A rep would direct me to repurchase it once again, and the next day it would be canceled. Had I placed an order with someone like Amazon, yes I would have paid more money but at least I would have my textbook when it is promised.

Chegg quoted us $319 for books they would buy back from us. They were LIKE NEW! We ended up being paid $70. And that was only some of the books. It appears that they didn't pay us anything for some of them! Rip off!! Total bait and switch!!

This is a huge fraud issue. I don't have students. I don't even have kids. So don't know why I was charged $195.29. I will be filing a small court action just to see how they respond. If they are legit, they will file a response with the information of the person(s) that actually did business with them. Thankfully I am a lawyer. Love this **.

I called the company today to ask for a shipping promo code. The hold time was less than 5 minutes and the "student advocate" was friendly and eager to help me. I rarely call to ask a company for shipping promos (usually I just Google); however, I did not locate a shipping promo online today. After chatting with the representative, she added a promotion to my order that created EXTRA savings! I appreciate a company like Chegg willing to go the extra mile for the customer. Thanks again!!

Today, I checked my bank account because I was so excited about buying something online and realized I was $328.00 in the hole from 4 separate purchases I did not make off of Chegg. I filed a fraud claim after reading about other people's experience with this same situation. Be careful with Chegg, as I was always pleased with their rental service but am now in the middle of closing my account because of fraud and horrible customer service.

I've been trying for two days to deal with fraudulent charges from these guys. You sit on hold forever, get transferred and sit on hold again and then just disconnected when they don't want to deal with you. They allowed my card to be used without validating the name and/or billing address, refuse to provide me the details about the transactions that were made and refuse to give me a phone number for they legal department so that I can have my attorney handle it.

My situation is simple. I've canceled my homework help subscription and they keep charging. I let it go once out of convenience and they said they'd refund (didn't expect it, didn't happen). Today I was charged again, calling my bank tomorrow to block Chegg. Boycott and put them out of business. If they ran this business legitimately, they might have a decent business. P.S. There is no way to delete your account. You must email them and pray they do it.

My account was cancelled but I keep getting charged. Every month, I contact them and they say it will be refunded, but I have yet to have my card refunded or receive a check. If I do not receive a check in the next two weeks, I am reporting them to my bank.

Stay away from this dishonest business. The most pretentious and the worst customer service ever. They billed me twice a month claiming that they had a system error causing this problem. I had a difficult time getting my money back. Also, no emails confirming their bill. The company never apologized for taking the extra. I think if I had not noticed that the extra money was charged, I would have been ripped off. I will stay away from them. No one ever made me that mad. Bravo Chegg, you are the worst of the worst!

I've returned all the books 2 months ago but Chegg keeps charging me every month for something. Last month, it charged me $12 for extension even though I sent them a month ago. And this month again, they charged me $85 for replacement of the same book. I am fed up of dealing with those uneducated idiots on the phone. I will never buy anything from Chegg again and I am right on dealing with them legally.

I am one of the Q&A experts at Chegg. I have solved over 700 questions on Chegg and have earned more than 200000 points on Chegg. Two weeks ago, I started redeeming my points for Chegg rewards. I requested for a reward worth 30000 points. Yesterday, I received an email saying that my reward has been denied and I will not get those points back. The reason they mentioned was "Our systems have detected that a significant portion of your homework help responses were rated as unhelpful by members of the asking community." How can they say this thing when I have earned over 2 lakh points by satisfying so many people from the asking community? I have sent emails to every known representative at Chegg but they say the same thing about the Chegg policy violation. Now, if I will try to redeem the remaining points for rewards, they will deny my reward for the same reason. It is a loss of 24000INR approximately to me. Can someone please help me on what to do and who to contact for help?

I am at my wits' end. There is a company named Chegg in which the main consumers are starving college students. The company is cleaning out students' bank accounts by automatically charging for returned books and books they have lost, even books that have been confirmed that they have received. We have students going into overdraft because of their deceptive practices. I went to Facebook; there are dozens of people being robbed by this company. Students who are broke already should not be taken to the cleaners from a company that should know better. Help a student who is at her wits' end. Thanks.

I was a week late on returning my last text book I had rented from this company. They sent me an email with a charge for a replacement book of $99.71. They informed me that if I did not return the book by June 28th, the sale would be final. I returned the book back that same day. I received an email letting me know they received my books and my refund would process soon... It has been almost 2 weeks and NOTHING has been returned to my account. I tried going online for customer assistance but NONE of their links work; no phone number is listed and there is no email.

I just happened to be checking my bank accounts today and realized that four separate withdrawals totalling $560.09 had been withdrawn over the course of a week by this company! I'm not even sure who they are?!? I've contacted my state Attorney General and the BBB down in California about this company, and hope for a speedy answer.

Students stay away. I rented a book from them. When I returned it, they claimed they didn't get it back and charged me an extension. Then they charged me for the book. By the time all was said and done, I paid three times what a used copy of the book was. The final charge for the textbook was $307 + $100 for rental and $19 for extension. The book sells used for $140. I got a used book.

With the Spring semester quickly approaching, I ordered my books from Chegg.com in mid-December. This is a full month before classes start and the earliest my professors even posted what books they use. I figured, even if there is a mix-up, I'll have plenty of time to fix them right? WRONG! I received one confirmation email not telling me when my books should be sent out. No biggie. I'll just check the site. January 2nd was the date provided on my account. So when January 8th rolled in and no books or emails, I got concerned. My phone was not working at the time and emails were not responded to, so I turned to Twitter as suggested. I told them my situation and gave them my order number. They responded an hour later, telling me they will resend my books and I should receive them by the 12th. Classes start the 21st. I can live with that.

I Googled a question from one of my textbooks and found a link to Chegg. They had the exact question from my textbook posted with a purported answer that was faded out. I was prompted to start a 7-day free trial, after which, the answer to my question would become visible. After linking my PayPal to a new account, I went back to find the answer that was previously blurred. It was still blurred, and I was still being prompted to start a 7-day trial. I refreshed several times, and eventually the answer just disappeared. They just posted a graphic under a false username that looked like an answer to the question, when none actually existed. I then read some reviews on the company and discovered they had a long history of fraudulent practices and attempted to cancel my account. I could find nowhere to cancel my account on the website, and so I had to call PayPal to block any transactions from the company.

My daughter ordered an Organic Chemistry book from Chegg and paid extra for shipping to get it the next day. They sent her a confirmation with a guaranteed delivery date. It didn't show up so she called customer service. They said a mistake caused it to not ship and gave her free access to the e-edition of the book and would ship the book for sure this time. She got another guaranteed delivery date, but it didn't show up. She called again, and the customer service person told her that the order got hung up in the system. She just needs to order it from someone else, and they would credit our credit card for the book. What the hell kind of answer is that?

I sold a Foundations of Economics book to Chegg on 8 May 2013 for the quoted price of $75.78. I mailed the book to Chegg on 13 May 2013. Chegg acknowledged receipt of the book on 15 May 2013. I set up an American Express Serve account because it was advertised on Chegg's website as an easy and quick way to get paid.

To all who solved other problems on Chegg.com for money, I too used to do that for one month. Finally, I had 150,000 points which is nearly equal to 30,000 rupees. When I applied for my reward, they denied it. Reason they gave was improper code of conduct. So let me tell you first, I answered 700 questions nearly all on paper and took an image then posted it. I didn't know what improper conduct. They even denied reviewing my reward. Clearly, they don't want to give the money/reward as it was too much. So they just stole it. I request all of you reading this not to encourage these websites who use innocent people like us. Well finally, I had to say that I made a fool of myself.

So I spent about two weeks off and on answering Chegg questions since I had just found out about the rewards program. I showed all my work, provided 90-95% correct answers of the time, and referenced sites when using certain tables or formulas since they are messy to type out as text. I achieved around 29000 points in a week, enough for a $100 Amazon gift card. I had a 4.7 star rating. Today, I got an email saying that my reward request was denied due to irrelevant/unhelpful answers rated by the asking community.

Signed up for a monthly account, which was supposedly billable monthly and I could cancel anytime. They billed $75 onto my credit card without my permission for an entire year.

I ordered a textbook that I found on Chegg $100 cheaper than anywhere else. I ordered it and at the same time I also sold some books back. These books were barely ever used and in great condition. I checked my email a few days later and they said they received my books and would not take them because they were damaged. The same day, I received the book i ordered from them in the mail. I opened it and the book was bent and the pages were not in great condition at all. This book was in worse condition than any of the books they refused to buy from me.

Chegg Education posted six charges to our bank account using my credit card number. We had never heard of this company and never purchased anything from them. I called the company and American Express answered the phone. They stated that they "handle the transactions" for this company. I explained that an error must have occurred and was told that they don't handle that kind of transaction, to hold on while he transferred me. After a 10 min hold, I got a woman on the phone and told her the same thing. She asked me for the order number.

The credit card bill came in today and I'm getting charged for a free trial service that I was using on March 7. I did get the email stating that I'm already unsubscribed on Chegg and would not be charged. From the email: "Your Chegg Homework Help membership has been cancelled and you will no longer be billed for access. On 03-06-2014, you will no longer have access to Homework Help." I want my money back ($74.95) from being charged for this scam. By the way, the Chegg order number is **.

I sold a book to Chegg. It has been three weeks since they claimed they mailed the check, but I still have not received it. I called customer service twice. The first representative said it takes up to 10 days by mail. Once the 10 days were up, I called again and spoke to another representative who now states it takes 15 business days. Even though they mailed the check on March 28th, I won't receive the check until April 18th. Now I am not a postal expert, but I do know that it doesn't take that long. Also, I have sold to other companies in the past and have received payment rather quickly (by mail). This is the final time that I will do business with them.

Don't come to Chegg for homework help, better get Course Hero. We used to ask 15 questions a week for homework help, which equals 60-questions/month. Most were poorly answered, and now they introduced a new system of 5000 points each month. A question can have 300pts, 750, or 1500pts. The minimum points of 300 per question means you can only ask a maximum of 16 questions per month, which will definitely get a poor answer, but nobody will actually answer a 300 point question when a 1500 is waiting. Also the time to get an answer was slashed from 6 hours to 4. Then after your points get over, you can't ask anymore but buy more points at a very high cost. They only bought Cramster to make money off of it, but this will backfire.

Chegg is not a good company, I wish I would have seen these reviews before I tried their free trial, which isn't free although they state that you can simply let them know that you do not wish to use their services and they will never charge you and you will not have any issues discontinuing services. I have called them four times in the last 7 months asking to cancel their billing me (about 15 dollars a month for what I don't know), and each time I was told that they would take care of it and every month I was billed again. I just left another message, because when you are given the option to talk to customer service directly, you're actually sent into a voice mail that sounds like someone's personal voice mail. This time when I left a message, I asked that they stop billing me and that they refund the funds they have taken since the first time I asked them to not bill me moving forward.

In October of 2012, I was on Chegg and saw they had a one week free trial going on for their homework help. At the time, I needed help with something so I signed up. Instead of a free trial, I was charged for a 1 year subscription. I immediately called Chegg and told them what happened. They refunded me the amount saying that it was a glitch in their system, and they didn't have any free trial offers open. Ever since then, I keep getting charged monthly for the service I never wanted. I asked them to cancel, and I'm still getting charged. A couple of weeks ago, I asked them to just delete my entire account from their system because I keep getting charged; and again, I got charged. What the ** is going on with this BS company? I am so pissed!

Last semester, I needed a book in the 14th edition, which I ordered from Chegg. I received the 13th edition of the book. Although it became a pain in the neck since the tests referenced specific item numbers from the 14th edition that I had to borrow from a classmate weekly and translate my notes, I made due. I didn't find it such a grave offense. I didn't have time to deal with returning and ordering a new book (Financial Aid doesn't exactly arrive ahead of schedule). I figured the rest of the books they sent me were correct. I saved some money (not the 70-80% that these "reviews" online are claiming), but enough to give them another chance.