Chegg Reviews

I returned my rental textbooks and they were shipped before the due date. Chegg sent a confirmation e-mail saying they were shipped. I am now getting charged with extension fees because Chegg claims I never sent them. However, my UPS tracking number says they arrive 3 days after shipped. I have been waiting over an hour on the help chat without a response. My text message has gone unanswered and I was left unanswered on the telephone after 45 minutes.

They took my money and wouldn’t refund me. They work with PayPal to keep your money. I didn’t authorize use for the subscription. If I’m not refunded within a week I will be suing you guys. I’m a single mother and I’m not playing around with thieves.

This company is not good. They do not allow to cancel the subscription in terms of money. By mistake I downloaded the link and cancel the right away but they charged me $17.50 for that day, when I asked for refund, there was no direct number to call. There was a robo machine, answering my question, asking for email address multi time. Still issue is not resolve. I will never use this site again.

Chegg will steal your money. I’m in college and I used to use them but cancelled my subscription. They restarted my subscription 3 times now without my permission. You can read about Chegg doing this all over the internet. They are thieves and they refused to refund me $100 after starting my subscription in the summer when they thought I wouldn’t notice.

You have to pay money to just see answers already posted. 15 to 20 dollars a month, if you have an expendable income. I need to study Chemistry and the math it has in it. I need to go to whatever sources I can to find the types of problems and niche order of questions that I am dealing with that as usual have no internet correlation to reason with.

The service has consistently failed to provide relevant or accurate material related to my inquiries. I found the responses to be incomplete and often inaccurate, leading to a frustrating experience. The frequent false advertising and lack of thorough, correct information have been particularly disappointing. Given these issues, I will be moving my business to competitors like Coursera or CourseHero, which offer better policies and more reliable customer service. I would not recommend Chegg based on my experience.

This program is predatory, buyer beware. Not only does it promote itself as a "study enhancing" website, it promotes photos with promises of guides and solutions on it splash page before purchase. Once a purchase is made, the most unhelpful AI I've ever seen pops up stating that it cannot help you with what you are looking for and those photos that look promising are nowhere to be seen. The AI cannot even seem to find those images, though Google does. At best I've seen their results mimic a Google search. The reason it is predatory is that it has no return or refund option available and it will default to auto-renew on your payment type.

The worst customer service! My book that was guaranteed to arrive at a certain time has been lost by either the post office or ups. Anyways the CS say all they can do it send at snail speed again. Would not let me pay overnight fees to get the book since by now my class has started.. I INFORMED THEM THAT NOW I'M OFFICIALLY BEHIND IN MY MEDICAL CLASS BECAUSE IT'S BEEN SO LONG WAITING FOR THE BOOK. THEY don't care. They get your money and after that it's a joke to actually get anything. Never ever again. I will pay more money to another bookstore before I use this company again!

DO NOT USE this service at all. I am not sure why they are still around. Ordered a book for rent and wasn’t told that this would include a recurring charge as other rentals with other companies are a one time payment. Chegg refused to cancel the order even though UPS clearly confirmed that the seller can to a delivery intercept. Terrible company, please save yourself the trouble and go somewhere else!

Waste of money! I gave it a try with a couple of subscriptions to make sure that I am not judging fast. But it is truly waste of money. Very dumb answers to all the questions and completely unreliable. I am not sure how they quote them as expert answers.

I wish I had seen all of these because I wouldn’t have if I knew. My sister needed help with an accounting class she was taking but changed majors in February so no longer needed the services. Last Friday, May 3, we were out of town traveling and I got a bank notification that my $21.35 Chegg purchase was approved! I go into my app and in my transaction history to find two additional drafts from Chegg in March!!!! One from March 1 and one from March 29th. I called my bank on Friday to dispute the transactions, so they’re in talks with the company. It is disgusting how their deceptive business practices are taking advantage of these students.

Wrong answers costing me very precious points on my classes. Waste of money, do not buy, they do not check to and make sure answers are correct. Says expert verified but is still wrong, so can't trust this website.

Chegg had almost all the answers for my questions but 75% of them were wrong. I got less score using Chegg than taking the exam by my own even without studying. Trust yourself and study. Does not worth it at all.

I was initially excited about using Chegg for study assistance, as it appeared to offer a wide range of solutions. Unfortunately, my experience did not meet my expectations. I found that few questions had answers available, and most of the provided solutions were incorrect. I generated by an AI, which made me question the uniqueness and reliability of the help provided. In the end, I felt that using other available AI tools or educational resources could potentially offer more accurate and helpful information for my studies.

I have used Chegg.com off and on for years, every time I cancel my account, a couple of months go by and then they start charging me again. They refused to give refunds because on their side there is 'no history of cancellation'. This is a reoccuring scam, I'm guessing they wait two or three months and start charging you again, hoping most people don't check their statements. Additionally, the last couple of times I have used chegg, most of the help/answers have been wrong. The manager “Jeffery/ Jeremy” is a rude and money hungry.

When my package was nowhere to be found after being marked delivered (likely the result of a theft and in no way the fault of Chegg) I was worried that I would have to pay the price of the book since it was rented. However, the helpful customer service associates assured me that not only would I not have to pay for the lost book but I would receive a full refund.

Sold me beat up used previous edition of a paperback textbook, then claimed that it was a rental that had to be returned unless I paid about the same as full price for a new, current textbook. Their responses make it clear that they do this all of the time. Interested in helping with a class-action lawsuit and/or assisting the attorney general from any state to stop this practice.

This trashy company made me pay extra to have a book delivered the day before my class. I tracked the package and called UPS, it hadn't even left the seller. No response when I called customer service. I seriously think this website should be shut down for fraud. Shame on them for taking advantage of people.

Do not waste your money in this website. The answers are wrong. They won't refund you the money even if you cancel the same day. They charge you without using it. The customer service is awful. If you don't want to fail in your homeworks and quizzes stay away from this website.

Do not buy subscription! Business Law - I was reviewing with my study guide, and a lot of the answers to the questions were obviously incorrect. I would say about 20% of the answers were correct. I knew right away that this was not going to be helpful. I cancelled my subscription within an hour of joining, requested a refund and was denied.

This site charged me 3 times in a month for a "monthly" subscription which provided next to no value. Do not give these people your card info, you are better off guessing and googling. Now I have to call my bank to explain how charging 3 times in the 3 weeks I've had this service is not the agreement I signed up for in order to get my money back.

I am a college student who often struggles with math, and when I found Chegg I was excited to have found a website that could help, despite it costing 15$. Once I made an account and purchased the subscription, I was able to ask three questions before it logged me out of my account and would not let me log back in. I deleted the app and re-installed it, nothing worked. I asked my sister to try to log in using a new email and surprise surprise, it let her in with a brand new account just fine. They took my money and then would not let me access my account.

Bought the subscription and decided to cancel the very next day and they are still charging me for the whole month. They have zero flexibility and worst tone ever. They do not know how to deal with customer's problem and just want to charge you for the service you didn't use!

I subscribed to Chegg thinking that they would have materials for my class. I set everything up and there was nothing valuable for me to use. Within 30 minutes I went to them asking for a refund since I was unable to use any of the resources. They said they could not refund me. Essentially, they convince you to sign up and they really don't need to hold up their end of the deal (providing resources for your class). If you find out that you can't actually use their services you are simply out of your money. There is no way to know for sure they have resources for your class until you sign up. Take it from me, just don't sign up and run far away from this company.

What a scam!! BEWARE OF CHEGG! I just ordered a book (rental). Said would be there by Friday for $45…A half hour later got an email saying cancelled. Ok fine...I go back on and look again to see when I could be sent and now renting SAME book - rental 87.49!! No mention if not being out of stock. They would be more than willing to send the book for double the price. Just called and waited for a manager. She basically said, "Sorry, the demand is high so price is up. Nothing we can do except offer a twenty percent coupon, cannot price match. Have a good day." TERRIBLE! You’ll get ripped off if you use the site.

This site was reasonably worth it while use (even though many answers posted were incorrect and caused a lot of confusion during the learning process) but I had attempted to cancel my subscription multiple times before finally getting it cancelled. I was even billed 2 months extra because I just assumed I had cancelled wrong the first time (and was livid by the second month). I cancelled again, but the system didn't recognize it. When I finally called their support, they didn't answer and I was stuck waiting on the line for a while. I FINALLY got it cancelled so that the system recognizes it...but watch me get billed again next month. This product was NOT worth the hassle, and customer support sucks.

They don't allow you to cancel on mobile easily and even on desktop prompt you 5 times with different colored and labeled buttons to try to mislead you to be charged again. They also don't give customer support enough power to help consumers. My customer support person wanted to cancel a charge after I thought I cancelled but was unable to. Shame on Chegg.

Where do I even begin? I have been banned from Chegg for "sharing my account" even though I would go under oath that I DID NOT. I am a 30 year old college student trying my best to get a degree, not some scammer trying to pull one over on chegg. I have been using chegg since November of 2021, so around 14 months. 14 months of paying $16 a month, equating to over $220. I have just recently starting having problems with chegg within the last month or so, so I am not sure if they changed their flagging system but they made a HUGE MISTAKE if they did. I can't be the only person paying them hundreds of dollars so you would think that they could afford a better system.

Long story short, I signed up for Chegg 12/30/22 hoping it would help me study. NONE of the materials I needed were available so I decided chegg wasn’t for me. It’s now 1/2/23 only 3 days since I’ve signed up, but they won’t refund despite me canceling the subscription. Your service is no help to me. I would understand if I used it and tried to request a refund before an entire month is up. All they do is send a bot message about how sales are final. No. I need my refund. You need to have procedures in place maybe a 3 day money back guarantee or something to help customers who chegg can’t help. Not just saying, "oh sorry we can’t do anything for you." Do better. The customer service didn’t seem to care about my situation at all.

Would you like to be suspended and called a bot or told you're sharing your account? If so then this website's perfect for you! Chegg's automated bot protection system needs tweaking and the company refuses to admit this. If you look on the BBB there are countless reports regarding this. Well today I have faced yet another attack from their system while I was attempting to use their services. Called and spoke with customer service rep, Sky, who was unable to assist. Requested to speak with her boss who was named Katie. Both staff members were unable to provide further assistance and also refused to provide any form of employment identification number. I don't recommend this company until they can get their own house in order and stop stealing money from people who have done nothing wrong.