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Reviewed Dec. 4, 2022
They have the wrong answers for many questions because anyone can answer the question. This service is a worthless. Quizlet is much better even though they don't have as many answered questions, at least the questions they do have are answered CORRECTLY.
Reviewed Dec. 2, 2022
DO NOT USE THEIR SERVICES OR SIGNUP! Thought that we were purchasing a used book since we searched and searched the internet for a few hours just to find this book and the price was $123. Just received an email letting us know that our "rental" was due in seven days and if we want to purchase the book it would cost us another $168. #INSANE. NEVER heard of a textbook rental costing so much. UGH! #CHEGG.COM#SCAM
Reviewed Nov. 10, 2022
I am a single mom of three children. Work and go to school full time. So $20 is a lot for me to hand over specially around holidays. I really needed help with some homework and so I just decided to purchase. If I liked it I would continue using it. Well I found NOTHING. ZERO what I needed help with and some of the answers for some of the questions were just wrong. SO $20.00 for tens mins of nothing. I reached out to Chegg and asked for them to cancel the subscription, because I found nothing I was looking for and a few things were just wrong. I asked for a refund as well. They tell me they can cancel the subscription but they can't issue a refund. They basically stole my money and it took me 2 1/2 hours to make that $20.00. That's 2 1/2 hours away from my children for something that was suppose to helped. Beyond frustrated and mad!!! DO NOT SUBSCRIBE to this awful Company!!!
Reviewed Nov. 6, 2022
Stay away from Chegg! They will trick you into subscribing, claiming that your questions have been answered but it's just the questions that are copy pasted in the answer section. Yet, they don't do refunds
Reviewed Oct. 3, 2022
I used this service once and then could not cancel it. I'm charged $19.95 a month and will have to cancel my credit card to stop the charges. I have spent at least 4 hours on text and phone with them and they say they can't cancel because they can't find my account. They cannot put me in contact with their billing department. DON'T USE THEM!
Reviewed Oct. 3, 2022
The Good: It may give you some answer support sometimes. The Bad: Terrible service that half the time provides outright wrong and/or no actual explanation of process. Expensive service that charges a lot for what it is; more expensive than competitors. Incompetent safeguard system that will almost 100% guarantee suspend your account under false allegations of being a 'shared account.' Complaints are disregarded and while you wait days for your account to be re-enabled, you won't get credited back for the days stolen. Final verdict: Terrible company. Avoid at all costs.
Reviewed Sept. 25, 2022
Totally a scam, stealing money from you!! Make sure to not subscribe to them!! They will never even make any effort to give you your money back. Keep on insisting about system, system, system. A total waste of time.
Reviewed Sept. 14, 2022
This company is notorious for terrible consumer experiences. The software will ask you like every three questions/answers to confirm your account with them by sending you an email. If you want to cancel or do anything you would have better luck getting in contact with your local senator. Chegg is a monopoly of the industry for homework help and is the only reason why customers keep going back. I hope the CEO and other executives of this company enjoy sleeping at night off the backs of poor college and high school students trying to get an education. Chegg uses predatory methods to get you and keep you on their service, with no regard to their customers and their lives. Terrible, terrible company. Have not met one person who enjoys this company in the slightest, they only keep it because there is no other option out there. I would switch in a heartbeat.
Reviewed Sept. 8, 2022
They still charged even though I paused the account. I contacted them within an hour and they still refused to refund me. I'm a student on a tight budget, this was not planned and now my monthly budget is ruined. Try using other sites/companies.
Reviewed Aug. 25, 2022
DO NOT PURCHASE THE SUBSCRIPTION!!! Chegg is only nice if you use it for free. Otherwise you throw your money away. I bought the subscription for one semester (4 months) and then I canceled it, a year later I look at my mom's bank account statement and it was still charging me despite that I canceled and have not used it since!!! I AM VERYYYYY UPSETTTTT!!!! Chegg does not let you delete your payment information so they are still able to charge you even if you cancel!!! I wish I knew this sooner!!!! Chegg subscription is a stupid scam. I hate it and will never ever use it again!!!!! This is full of **, we should not be charged after cancelling the subscription!!!! I was charged over $250 for the past year!!! Very upset!!!
Seriously do yourself a favor and DO NOT GIVE CHEGG ANY PAYMENT INFORMATION OR THINK OF BUYING THE SUBSCRIPTION. This is a detailed review because this type of stuff never happens to me, I am usually very careful with my money and watch everything closely but Chegg reopens their subscriptions after you cancel them. It was never my intention to be one of those angry customers but when I found out I was charged $21+ every month for something I WAS NOT USING and WAS NOT AWARE OF I was very upset. If I could I would sue!
Reviewed May 25, 2022
You can’t cancel on the app. You have to go through the website to cancel and they will still charge you. Customer service will not refund you per their “policy”. Two semesters in a row where I canceled my subscription and was still charged.
Reviewed May 22, 2022
This website will not let you remove your financial information from it. If you get charged for a subscription and contact them the same day either because you forgot or whatever they will not refund you and they will not let you remove your bank info which is how they get away with continually charging subscriptions and committing fraud! You have to change bank info which is ridiculous.
Reviewed May 3, 2022
Upon contacting customer service after my account was frozen, I was told it was a system error. I asked about other errors I was experiencing and asked for a discount on my next bill, after 30 min and Katrina, and Abby dodging my issues, I am just completely taken back by the lack of support or help in resolving my other questions. The worst customer service I’ve really ever experienced. They make wanting to talk to robots sound like a good idea.
Reviewed March 30, 2022
My daughter at UCI was repeatedly charged for unknown subscription by Chegg for $14.99 each month. It started on 7/28/2020 and ended on 1/8/2022 (the day my daughter stopped it). No refund or explanation was provided.
Reviewed March 24, 2022
This company will not return your money. Their return policy is by far the worst. 14 days not when charged but when you first order your book. That means if for some reason the system keeps charging you even though you canceled your subscription your money is lost. Also, you can not even close your account without jumping through hoops. The system will not even allow you to remove your credit card. Worst company, better ones out there.
Reviewed March 9, 2022
A simple request for a Chegg study subscription cancellation, turned into the representative canceling my eBook instead, during my midterm week when I needed it the most. My issue escalated and was met with nothing but apologies from each supervisor. They informed me of Chegg's policy, which states that if an eBook is deactivated, the only way to regain access is by the student repurchasing it. It did not matter that it was not my fault, it didn't matter that it was their representative that made the mistake. The burden of fixing it fell on me, the college student with an income that is sporadic and unreliable at best.
Upon filing a complaint with the BBB and garnering a response from the Chegg team, they reiterated their policy, admitting that there was no “workaround” for allowing access to eBooks without them being repurchased, regardless of the reason for the deactivation. College students are not aware of this lack of protection until it is too late. There was no accountability for their actions and the actions of those they hire to represent them. After I declined to accept their initial response on the BBB website, their second response was even more disheartening. The Chegg team resorted to mentioning the fact that I was able to repurchase the eBook a day after the deactivation.
I spent more than 24 hours finding a way to repurchase what their representative canceled by mistake. By their team alluding to the fact that the access was restored after a day, instead of focusing on the lack of policy and protection for the digital format of textbooks on their website, it became clear that it was nothing more than an attempt to distract from what their representative did and how ill-equipped the company’s policy truly is. This level of deflection from a company whose motto is to provide convenience for college students, shows just how manipulative they are towards their biggest consumers. Based upon their failing reviews all over the internet, it is clear that they have become more of an inconvenience to college students than anything else.
Reviewed Feb. 26, 2022
They are a scam! They hung up on me when I asked for my money back like 3 days into a subscription. I contacted them before this about issues I was having. They did not have answers to almost all the problems I needed. The answers they did have were wrong. They did not refund my money. Stay away!
Reviewed Jan. 28, 2022
I sponsored a student for a book, he attempted to cancel in November and though the cancelation was successful. In December, I got charged to my account and I thought it came because he cancelled at mid period of the billing, but oh surprise, they billed me last night and my account overdraft. The student ended his semester in December first week and did not attend since until this week; we know there were holidays and school break, so he did not use the book. I called and the operator and supervisor said they have a "police" do not refund books, so I am giving away my money and the overdraft to them and they refused to credit my bank account.
Reviewed Jan. 16, 2022
I signed up today. They instantly charged me $21.35 for “monthly subscription”. In about 15 mins they said my subscription expired and needs renewal. I quickly contacted my bank and explained. My bank is taking care of it but PLEASE STAY AWAY! Look at reviews. It’s a SCAM!!!! I wish I saw the reviews before. I am not sure how they are allowed to exist. Save yourself and STAY AWAY!!!!
Reviewed Jan. 15, 2022
If I want to unsubscribe, I can't either because I can't log into my account and I can't manage my subscription, so they would be forever charging me. The only solution to stop this is to cancel the card so that they can no longer rip me off for a product that I have not been able to use even once. A scam and a disgrace this way of acting.
Reviewed Dec. 7, 2021
I've had Chegg for 3 months and it has come in really handy for more challenging chemistry problems, or if I just don't have the time to finish by myself. There are answers for courses way past the Gen Chem level and my posted questions are answered in less than an hour. Definitely worth the money if you want an assist with your college courses.
Reviewed Dec. 3, 2021
Overpriced monthly charges. Study packs are slapped together messes of missing chapters and content at sometimes of ridiculous amateur submissions if at all. The book that I purchased had no updates to its newly released content (which means that you have to rely on PDF files your instructor may or may not have for those newest edition chapters that were supposedly available and benefit of this "service"). Fonts and highlight code font (for programming) is almost unreadable and when you try to maximize the screen or even try to adjust the viewing pane, everything goes out of kilter and is almost impossible to read and leaves you with no option but to reload.
No right click option to copy content and simply paste into a project or text editor so you can actually read it or just save some time when you have an instructor that can type 4,000 wpm while you are squinting trying to keep up with said instructor. The fact that you cannot copy and paste the code into an editor or wysiwyg is absolutely ridiculous considering at least with the book I had, it came with source code that was downloaded from the author's actual website. No advance warning to when they are going to charge your account and the price went up seemingly each time they charged my card. Even when I thought (because the actual class I took was complete and the expire date was set for that date) they kept charging anyway.
Lord forbid a user that pays almost $40.00 a month for a subscription would be able to download your book, save your book or even copy content from your book. After all, the cost of the actual hardcover book (which I own) cost LESS than this scam subscription service of craptastic expenditures to your bank account. Lack of user control to remove your payment methods and personal account without having to search the help section and then select "cancel account" displays the intent of causing users such as myself, to assume that the expiration date I chose for my semester term was met would automatically cancel and then ask for my input or at least give me advanced warning of when they were going to charge my card.
You jump through hoops to actually remove your personal account and payment methods. You first have to go to the help section and type in "cancel account" and then, the cancel account link displays. Then, to ensure these scam artists no longer have your card on file anymore, you have to jump through even more hoops which leads you to have to search for "remove personal data" which then gives you the link to do so. Well, at least you think so. It then has you enter in your email to which they send you a form to fill out, then verify your email to verify you want to cancel your account. All basically hidden areas from the user which is a great method to continue charging a user if they 1) do not cancel their subscription; 2) does not delete their user data; 3) system WILL charge you even if your supposed expiration date has been met.
The fact that author did not make his book available to Amazon Kindle was even more sketchy because let's be honest. If you really want a student textbook to translate well for general use, and ownership being the key element here, Kindle would be the ultimate route to go but alas no. This poor excuse for a ** sore cash cow milks the poor student out of their small bank accounts which also keeps financial aid out of the possibility to be used in most electronic book store options most colleges offer. Simply stay away from Chegg. Period.
Reviewed Nov. 11, 2021
Do not use this site!!! I used this site for a year and paid a monthly subscription fee, $10.55/month, which automatically came out of my bank account. 10 months after canceling my subscription, I get a random CHEGG monthly charge to my account!! When I contacted them, they couldn’t find any account information… Beware.
Reviewed Sept. 22, 2021
Waste of money. Most of the answers on the website are wrong and there's no way to get the right one once someone has already answered it with the wrong answer other than posting the same question again which uses up your free 20 questions. It's frustrating to pay for a website that always has the wrong work and answers.
Reviewed Sept. 15, 2021
The large majority of the answers to questions on the website are incorrect. The website also often reads my computer as multiple devices somehow and there have been multiple times it shut down due to "too many device switches". There's honestly more useful information in comments of questions where people will actually give the correct answers. No regulation on answers, awful software, and they just updated the front end and made it 10 times worse. Just avoid completely.
Reviewed Sept. 14, 2021
I purchased a text book from Chegg.com via Amazon and now Chegg.com is charging my account $11.99. I'm not sure what this charge is for but it was not authorized by me. I've already filed a complaint with PayPal but Consumer Affairs should know about this as well.
Reviewed Sept. 7, 2021
My son had a credit card on my account. He thought his subscription was done when his credit card expired. The company continued to fraudulently charge my account until I asked him what this monthly charge was. They claim they can only refund 90 days of charges. Yet, they were charging to an account that they were not provided the new expiration date for and the subscription number and monthly charge was actually changed with no authorization from my son.
Reviewed Sept. 3, 2021
I purchased an E book for Chegg which I have used multiple times in the past. My wife was experiencing issues uploading multiple pages and all of the highlighting features were not working properly. I reached out to Chegg and they said it was outside the 14 day guarantee period so they are unable to help me with this! Beware when subscribing to their E-Books and their customer service is garbage.
Reviewed Aug. 11, 2021
I purchased a textbook and was told it would be delivered in 2 weeks. After 5 weeks it had not been received. When, I contacted customer service, they said not only did they not have the book, they were unsure if they would ever get it. They were quick to refund my money, but I never should have been charged for merchandise that was not in stock.
Reviewed July 27, 2021
If you get the subscription you will want to pull your hair out by trying to cancel. As a student, I used it for answers on homework and how they got that answer. Which in that aspect was good. That is until I wanted to cancel because I was done with the semester. I looked on website and app. Nothing. I actually lost my card at one point so I canceled the card. And I'm not kidding when I say they still continuously tried to charge the card. Every. Day. for a half a year.
They would not stop trying to charge the card to the point my bank called me to say they suspect my canceled card was stolen and someone was trying to use it. Nope! That's just Chegg desperately trying to leach money out of my account again. It was nothing like I ever experienced before. Usually when your card is declined for other websites they just stop giving you that service and move on. But chegg? They will not stop till they get your money with no way to cancel your subscription without calling them directly.
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