Chegg.com

I purchased a textbook and was told it would be delivered in 2 weeks. After 5 weeks it had not been received. When, I contacted customer service, they said not only did they not have the book, they were unsure if they would ever get it. They were quick to refund my money, but I never should have been charged for merchandise that was not in stock.

If you get the subscription you will want to pull your hair out by trying to cancel. As a student, I used it for answers on homework and how they got that answer. Which in that aspect was good. That is until I wanted to cancel because I was done with the semester. I looked on website and app. Nothing. I actually lost my card at one point so I canceled the card. And I'm not kidding when I say they still continuously tried to charge the card. Every. Day. for a half a year.

Chegg used to be the only thing that got me through my STEM math classes. Now I can't use my account without it being flagged as shared. Four times in less than a week I was locked out. First I was told "it is what it is, wait 48 hours", then I was told "it's because you use a hotspot for internet, wait another 48 hours, only use the app on your phone." I solely used the app on my phone, flagged again. Instead of screwing around with customer service for the 4th time knowing I'll be told I have to wait 48 hours, I canceled my subscription. I'll be using Brainly from now on, it's free and doesn't give me a headache.

I paid for Chegg.com study and when I used it to help me understand how I was missing problems on my college work, I was sent an ugly email threatening to cancel my subscription for cheating. I paid for the service and should be able to use it without receiving intimidating emails.

I've had repeated problem with Chegg which has required verifications of all sorts. This is what I was told tonight that would cure my problem ....Quoting...."You can download the app, turn on and off your device, reboot Wifi, uninstall and redownload the Chrome app. These are the things we see work that will rectify your issue. They are not guesses." So, I was told I might have to uninstall and reinstall Chrome with every use if necessary. Chegg does not have to verify who they are when they take your monthly payment.

I asked for help with electronic access code immediately. They refused to help. They did not refund my purchase price. They continued to refuse to help with the code. Now they refuse a refund. Fraud!!!!

I have posted one question. Got wrong, incomplete. This app is to make people fool and never ever subscribe for it. It’s just wastage of money. I don’t know how it’s operating even the support doesn’t reply to your question regarding post of wrong and provided.

I strongly do not recommend purchasing a membership. Not worth even 1 dollar. I absolutely cannot get an answer to the questions I wrote. I've written how many times questions, but 3 days have passed, they never go back to my questions. I will cancel my membership.

This "business" I believe is colluding with schools using stolen credit cards. They committed fraud at 3AM by charging my CC 3 times, one after the other for the amount of $19.95. Ive never heard of this "business" in any way, shape or form until my bank notified me of the charges. This "business" provides students the ability to cheat on exams, which you can find evidence of on Reddit. Their entire purpose is fraud. Still looking for a California license but I don't think they have one, I think they are out of India. They are nothing but a scam.

I cannot figure out how to view page numbers in Chegg's eReader service. I've downloaded both the app on my Android and used my computer. The only answer on google is locked behind Chegg's 15$ Paywall.

It’s clear, from other people on here, that they are having the same problem as me, but here’s my story. I have used Chegg for a while. For the most part, they were fine. They were good for studying and providing solutions to problems that I could go back and review to see what I got right or what I missed on homework problems. It was good feedback, and helped me immensely.

So, I am a college student and I have been using Chegg for a while now. Although it does have its perks, it also has its problems. I pay almost $15/month to utilize their services, which means I should be able to do with my account as I please. I have an iPad, MacBook, and an iPhone; all of which I use for both school and personal use. On my iPad and iPhone I use both the Chegg study app and Chegg.com to do my work. As of recently and times in the past, they have started to both suspend my account and require me to change my password because I either use Chegg on too many devices or they accuse me of sharing my account.

Be careful. They just charge you monthly. Not possible to cancel the order or subscription in their website. Not a reasonable service. You pay money and receive a little service. That's it. They keep your information including credit card information and you are not able to remove them.

I have use the service before and it was ok. Back in January I decided to sign up again to be able to study remotely. When I did it in my old iPad, service was normal, but when I decided to update my iPad problem started and the system did NOT work. Worst of all, I called on the 10th and the lady directed me to do few things to correct the problem, I did all I was directed and did not work nor I received the phone call I was to get from the expert in the system.

We bought a textbook from them almost a year ago. Beware, they slip in a monthly subscription service whenever you simply buy a book from them without you ever realizing it. They asked if we wanted a subscription - a pop up window and we said "no". But they gave it to us anyway! So we ended up being charged $14.95 every single month for almost a year now and just discovered it when our credit card called us as it was considered suspicious activity. We never willingly signed up for a subscription. We only bought a book. When I called them to refund all the money they took from us, they would only refund 3 months! What a load of ** this company is!! BEWARE - do not buy anything from them!!! They are very sly in sliding a subscription past you. I am not impressed with their unethical business practices.

I rented two ebooks and a textbook, when I went to use the ebooks I had rented there was no history of my purchases. I was already charged and yet no history of my purchase only through my bank. When I called the person who handle my call was very unprofessional and no apology at all for their mistake. Then gave me attitude and responded all I had to know was that I was gonna get a refund, which I said, "How are you gonna fix this problem because now I had a class to attend and no book." Secondly I had to cancel my debit card because Chegg tried to charge me again for a book that I already was charged for.

Multiple fraudulent "Chegg Order" charges to my credit card, notified Visa & canceled card today. Google lists many instances of such activity & the BBB lists 384 complaints. WHAT is going on with this company. I seldom use this credit card and trying to figure how "Chegg" processed 2 different charges to their site[?].

I tried to get my books early for school to have them ready. As it turns out, my school cancelled the class I was enrolled in due to low enrollment numbers; however, since it was past the 21-day return policy for Chegg (they go off of order date) I wasn’t able to receive a refund so I’m completely out of the money I paid. Never ordering from here again. Unbelievable.

I ordered my textbooks and went to check on the status of the order days later only to find one book had been canceled. I went from paying $78 to having to pay $110 for the same book a few days later and Chegg would only offer me a %15 discount. Their explanation was that they must have run out, got more in stock, and jacked the prices up to $110 now. I asked on the Chegg chat if I would have any issues with my orders going through Chegg and was assured this was a great site and I'd be thrilled with my experience. Now I will have a week less to prepare for classes and I had to spend a lot more than I had planned to spend.... Livid.

I lost my textbooks in a housefire 4 days before exam week. Chegg is going to charge me full price for not returning the books. Or, I can buy the books from somewhere else and return them. Nothing like adding more stress during this already stressful time. Apparently, I haven't lost enough already. I've been a faithful customer since I started college. The fire marshal is willing to send them a copy of the report. Some companies are only about the bottom dollar!

I could not accept the idea of what 1 account use only device. Even when I swap to my only device so they just only allow to swap one a month, and they send the verified code by mail but could not use that. Finally, they blocked my account because many attempts. Thump down.

I used to love books during my undergrad and when they were going through UPS. Now that they changed to FedEx they kind of started to go downhill. I am in graduate school and have ordered books there two times before. Each time I returned my books I would get emails upon emails saying my Chegg books are due and they would charge me $6 if they aren't due on time. They actually did charge me a couple of times because I thought with COVID maybe FedEx is late. However, they just weren't processed.

I initially joined Chegg for homework help for a Accounting Math class. I used the service on the laptop. I tried to use it at work but was told I was not able to since it was a shared device. I then used only my laptop. Today, I was sent an email accusing my of using many devices and that they were going to suspend my account. I immediately cancelled this subscription. If I could have given them 0 stars I would have. Horrible customer service.

After one week of use, my account was suspended on "suspicion of being a shared account". I'm the only user. It took 3 days for Chegg to unlock my account. I never received a clear explanation from customer service, but their agents indicated any of the following can get an account flagged as "shared" and suspended:

Continuously get locked out of my account although I am the sole user. Their tracking system now locks users out for having too many tabs open, claiming a breach of their sharing policy. What was a good site last year has become a a pain in the backside. My account has been suspended 3 times for no reason, often during timed assignments. If I could give less stars I would.

Chegg fraudulently added a subscription to my order. They hung up on me 3 times when I tried to resolve it. Finally, a person recorded my complaint but did not honor their commitment to reimbursing me.

I returned a rented textbook May or June 2020c, they charged me a late fee because they never scanned it in. Queue, I reached out and told them I returned it on time, they checked and said I did return it and that they never checked it back in properly on their end (I have Facebook Messages to prove this) and then they refunded my money. However, a month after this incident, they are doing it again and charging me even more for the same book that has been in their possession for nearly 6 months. I am on hold with customer service and have been for 30 minutes now. No given wait time and I am beyond frustrated with them for doing this yet again, for the same book!

I have had a Chegg account for the last 3 months and every time I try to use the service it brings up a DEVICE LIMIT screen which blocks the ability to use the service. I am paying a monthly subscription fee but feel like it is a total scam. I have spoken to a live chat rep every day this week and the only solution to my problem is they offer me a free device swap but they never fix the problem, for being located in Silicon Valley they are probably the worst IT department out of any company I have ever dealt with. I feel like this is a complete scam and a rip-off. I wish I could take them to court for all the back pay I have paid them for a service that NEVER works as promised.

I have been trying to access textbook solutions for a month now. It keeps telling me that my device is not registered and I have to swap it. Well, I swapped it a few times but it's still the same. I asked for help from Chegg but then when I log back in it's the same problem all over again. I feel like wasting my money. It's not helpful if I'm not able to access it.

My daughter used this service in college. After she graduated, we received a renewal charge for services in advance. We canceled, and they have continued to charge us annually. The credit card company says they are unable to cancel due to the terms of their merchant agreement. Be very careful doing business with this company. They push fraudulent subscription charges through on your credit card for several years and apparently can get away with it.