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Reviewed Aug. 11, 2021
I purchased a textbook and was told it would be delivered in 2 weeks. After 5 weeks it had not been received. When, I contacted customer service, they said not only did they not have the book, they were unsure if they would ever get it. They were quick to refund my money, but I never should have been charged for merchandise that was not in stock.
Reviewed July 27, 2021
If you get the subscription you will want to pull your hair out by trying to cancel. As a student, I used it for answers on homework and how they got that answer. Which in that aspect was good. That is until I wanted to cancel because I was done with the semester. I looked on website and app. Nothing. I actually lost my card at one point so I canceled the card. And I'm not kidding when I say they still continuously tried to charge the card. Every. Day. for a half a year.
They would not stop trying to charge the card to the point my bank called me to say they suspect my canceled card was stolen and someone was trying to use it. Nope! That's just Chegg desperately trying to leach money out of my account again. It was nothing like I ever experienced before. Usually when your card is declined for other websites they just stop giving you that service and move on. But chegg? They will not stop till they get your money with no way to cancel your subscription without calling them directly.
Reviewed June 27, 2021
Chegg used to be the only thing that got me through my STEM math classes. Now I can't use my account without it being flagged as shared. Four times in less than a week I was locked out. First I was told "it is what it is, wait 48 hours", then I was told "it's because you use a hotspot for internet, wait another 48 hours, only use the app on your phone." I solely used the app on my phone, flagged again. Instead of screwing around with customer service for the 4th time knowing I'll be told I have to wait 48 hours, I canceled my subscription. I'll be using Brainly from now on, it's free and doesn't give me a headache.
Reviewed June 21, 2021
I paid for Chegg.com study and when I used it to help me understand how I was missing problems on my college work, I was sent an ugly email threatening to cancel my subscription for cheating. I paid for the service and should be able to use it without receiving intimidating emails.
Reviewed June 3, 2021
I've had repeated problem with Chegg which has required verifications of all sorts. This is what I was told tonight that would cure my problem ....Quoting...."You can download the app, turn on and off your device, reboot Wifi, uninstall and redownload the Chrome app. These are the things we see work that will rectify your issue. They are not guesses." So, I was told I might have to uninstall and reinstall Chrome with every use if necessary. Chegg does not have to verify who they are when they take your monthly payment.
Reviewed May 15, 2021
I asked for help with electronic access code immediately. They refused to help. They did not refund my purchase price. They continued to refuse to help with the code. Now they refuse a refund. Fraud!!!!
Reviewed April 10, 2021
This "business" I believe is colluding with schools using stolen credit cards. They committed fraud at 3AM by charging my CC 3 times, one after the other for the amount of $19.95. Ive never heard of this "business" in any way, shape or form until my bank notified me of the charges. This "business" provides students the ability to cheat on exams, which you can find evidence of on Reddit. Their entire purpose is fraud. Still looking for a California license but I don't think they have one, I think they are out of India. They are nothing but a scam.
Reviewed April 2, 2021
I cannot figure out how to view page numbers in Chegg's eReader service. I've downloaded both the app on my Android and used my computer. The only answer on google is locked behind Chegg's 15$ Paywall.
Reviewed March 29, 2021
It’s clear, from other people on here, that they are having the same problem as me, but here’s my story. I have used Chegg for a while. For the most part, they were fine. They were good for studying and providing solutions to problems that I could go back and review to see what I got right or what I missed on homework problems. It was good feedback, and helped me immensely.
But something changed this year (2021 specifically). They changed how they recorded devices, is my best guess, and now, instead of just recording the two devices you’re allowed to have associated with your account, they now record your IP address. Which means, if you work or study from more than one place, your account is going to get suspended. Why did they do something so asinine? Who knows. Some idiot over there thought this was a good idea. So, okay, the first couple of times this happens, I go to tech support to figure out what’s going on. They give me some troubleshooting tips, but the problem keeps happening. So I go back, explain the problem again, and they give me the same tips. I explain to them that they don’t work, and they have no answer, they can’t unlock my account, and they can’t refund my money because my account is locked, because they locked it! This went on for THREE WEEKS!
Nobody seems to know what is going on at Chegg, and it appears you can only use their website at one location, so don’t plan on moving around if you’re a working student, like I am, and don’t expect a refund. They just steal your money, lock your account, and tell you there’s nothing they can do for you. Absolute TRASH! DO NOT USE CHEGG! Their website is broken, and they will not fix it, and instead blame the problems on you.
Reviewed March 25, 2021
So, I am a college student and I have been using Chegg for a while now. Although it does have its perks, it also has its problems. I pay almost $15/month to utilize their services, which means I should be able to do with my account as I please. I have an iPad, MacBook, and an iPhone; all of which I use for both school and personal use. On my iPad and iPhone I use both the Chegg study app and Chegg.com to do my work. As of recently and times in the past, they have started to both suspend my account and require me to change my password because I either use Chegg on too many devices or they accuse me of sharing my account.
Within the past year I have had to change my password over 5 times due to them believing I was sharing my account. I have had to change password because I alternated between devices too many times and I honestly think it is getting ridiculous. I am not going to lie, I enjoy using Chegg, but I don't enjoy being told how I can access a service that I pay for. If it was a free subscription, I would not care, but since money is being taking out of account to utilize these services, I should be able to do as I please. Why does it matter how many devices I have? If they can track how many times I have switched back and forth between devices, they should be able to tell that all these devices are registered to me, and me only. If I didn't use Chegg so much, I would definitely cancel my subscription and not look back, but I am honestly so frustrated with their policies and rules that I decided that it was important to write the review.
Reviewed March 24, 2021
Be careful. They just charge you monthly. Not possible to cancel the order or subscription in their website. Not a reasonable service. You pay money and receive a little service. That's it. They keep your information including credit card information and you are not able to remove them.
Reviewed Feb. 23, 2021
I have use the service before and it was ok. Back in January I decided to sign up again to be able to study remotely. When I did it in my old iPad, service was normal, but when I decided to update my iPad problem started and the system did NOT work. Worst of all, I called on the 10th and the lady directed me to do few things to correct the problem, I did all I was directed and did not work nor I received the phone call I was to get from the expert in the system.
On the 19th called again and I was told almost the very same stuff, nothing has happen yet. Called back again an hour ago and they told me now that, the problem is apple because they are providing them service in my iPad. To make it simple- CHEGG is NOT longer a reliable company nor they provide the service they charge for. They took my money for a month and I received 1.5 weeks of service and the run around for more than 2 weeks. My recommendation is to DO NOT pay services to this company. DO NOT TRUST CHEGG.
Reviewed Feb. 15, 2021
We bought a textbook from them almost a year ago. Beware, they slip in a monthly subscription service whenever you simply buy a book from them without you ever realizing it. They asked if we wanted a subscription - a pop up window and we said "no". But they gave it to us anyway! So we ended up being charged $14.95 every single month for almost a year now and just discovered it when our credit card called us as it was considered suspicious activity. We never willingly signed up for a subscription. We only bought a book. When I called them to refund all the money they took from us, they would only refund 3 months! What a load of ** this company is!! BEWARE - do not buy anything from them!!! They are very sly in sliding a subscription past you. I am not impressed with their unethical business practices.
Reviewed Feb. 11, 2021
I rented two ebooks and a textbook, when I went to use the ebooks I had rented there was no history of my purchases. I was already charged and yet no history of my purchase only through my bank. When I called the person who handle my call was very unprofessional and no apology at all for their mistake. Then gave me attitude and responded all I had to know was that I was gonna get a refund, which I said, "How are you gonna fix this problem because now I had a class to attend and no book." Secondly I had to cancel my debit card because Chegg tried to charge me again for a book that I already was charged for.
So for the second time I had to call them and asked if I was already charged for the book that was being mailed to me. They confirmed it was so when I asked for an explanation as to why they try to charge me again I got no answer. Instead I got attitude and no answer as to how they would refund me if my card was already canceled, they didn’t even have the card information on file. How is this even possible. Horrible experience. I don’t recommend Chegg at all. They are so unprofessional and double charging is unacceptable.
Reviewed Feb. 8, 2021
Multiple fraudulent "Chegg Order" charges to my credit card, notified Visa & canceled card today. Google lists many instances of such activity & the BBB lists 384 complaints. WHAT is going on with this company. I seldom use this credit card and trying to figure how "Chegg" processed 2 different charges to their site[?].
Reviewed Jan. 20, 2021
I cancelled my service 2 months ago and Chegg is still deducting from my account. I've called numerous times and was told I would receive a refund. This has not happened!!! Last time I called the rep had the nerve to tell me that it was my bank's fault. Poor customer service to say the least.
Reviewed Jan. 12, 2021
I tried to get my books early for school to have them ready. As it turns out, my school cancelled the class I was enrolled in due to low enrollment numbers; however, since it was past the 21-day return policy for Chegg (they go off of order date) I wasn’t able to receive a refund so I’m completely out of the money I paid. Never ordering from here again. Unbelievable.
Reviewed Dec. 24, 2020
I ordered my textbooks and went to check on the status of the order days later only to find one book had been canceled. I went from paying $78 to having to pay $110 for the same book a few days later and Chegg would only offer me a %15 discount. Their explanation was that they must have run out, got more in stock, and jacked the prices up to $110 now. I asked on the Chegg chat if I would have any issues with my orders going through Chegg and was assured this was a great site and I'd be thrilled with my experience. Now I will have a week less to prepare for classes and I had to spend a lot more than I had planned to spend.... Livid.
Reviewed Dec. 14, 2020
I lost my textbooks in a housefire 4 days before exam week. Chegg is going to charge me full price for not returning the books. Or, I can buy the books from somewhere else and return them. Nothing like adding more stress during this already stressful time. Apparently, I haven't lost enough already. I've been a faithful customer since I started college. The fire marshal is willing to send them a copy of the report. Some companies are only about the bottom dollar!
Reviewed Dec. 10, 2020
I could not accept the idea of what 1 account use only device. Even when I swap to my only device so they just only allow to swap one a month, and they send the verified code by mail but could not use that. Finally, they blocked my account because many attempts. Thump down.
Reviewed Dec. 10, 2020
I used to love books during my undergrad and when they were going through UPS. Now that they changed to FedEx they kind of started to go downhill. I am in graduate school and have ordered books there two times before. Each time I returned my books I would get emails upon emails saying my Chegg books are due and they would charge me $6 if they aren't due on time. They actually did charge me a couple of times because I thought with COVID maybe FedEx is late. However, they just weren't processed.
This time, I ordered two books, put them in the same box and sent them back. They only processed one... I know the other one got there because they were in the same box. They sent me another email saying my books are due and if I don't return them they will charge me again. In other words, might have to start using Amazon if I keep getting these emails about how my books (that are in the same box) haven't been processed.
Reviewed Dec. 9, 2020
I initially joined Chegg for homework help for a Accounting Math class. I used the service on the laptop. I tried to use it at work but was told I was not able to since it was a shared device. I then used only my laptop. Today, I was sent an email accusing my of using many devices and that they were going to suspend my account. I immediately cancelled this subscription. If I could have given them 0 stars I would have. Horrible customer service.
Reviewed Dec. 9, 2020
-using a different WiFi access point, point-of-presence, or IP address
-having more than 1 tab open at a time
-using a VPN or ANY privacy plugins
-studying for more than one class, topic or textbook
-clearing cookies. Ever.
Chegg.com does not mention any of these restrictions during account creation. If they had, I never would have paid for a subscription; these limitations make the service almost unusable from a mobile device. Even after adhering to those guidelines, my account was suspended again after another week. I don't know if Chegg.com suffers from technical incompetence, or if they're deliberately limiting usage. I do know that after paying for a month of service, I've had less than 2 weeks of access and hours of wasted time.
Reviewed Dec. 6, 2020
Continuously get locked out of my account although I am the sole user. Their tracking system now locks users out for having too many tabs open, claiming a breach of their sharing policy. What was a good site last year has become a a pain in the backside. My account has been suspended 3 times for no reason, often during timed assignments. If I could give less stars I would.
Reviewed Nov. 22, 2020
Chegg fraudulently added a subscription to my order. They hung up on me 3 times when I tried to resolve it. Finally, a person recorded my complaint but did not honor their commitment to reimbursing me.
Reviewed Oct. 29, 2020
I returned a rented textbook May or June 2020c, they charged me a late fee because they never scanned it in. Queue, I reached out and told them I returned it on time, they checked and said I did return it and that they never checked it back in properly on their end (I have Facebook Messages to prove this) and then they refunded my money. However, a month after this incident, they are doing it again and charging me even more for the same book that has been in their possession for nearly 6 months. I am on hold with customer service and have been for 30 minutes now. No given wait time and I am beyond frustrated with them for doing this yet again, for the same book!
Reviewed Oct. 28, 2020
I have had a Chegg account for the last 3 months and every time I try to use the service it brings up a DEVICE LIMIT screen which blocks the ability to use the service. I am paying a monthly subscription fee but feel like it is a total scam. I have spoken to a live chat rep every day this week and the only solution to my problem is they offer me a free device swap but they never fix the problem, for being located in Silicon Valley they are probably the worst IT department out of any company I have ever dealt with. I feel like this is a complete scam and a rip-off. I wish I could take them to court for all the back pay I have paid them for a service that NEVER works as promised.
Reviewed Oct. 27, 2020
I have been trying to access textbook solutions for a month now. It keeps telling me that my device is not registered and I have to swap it. Well, I swapped it a few times but it's still the same. I asked for help from Chegg but then when I log back in it's the same problem all over again. I feel like wasting my money. It's not helpful if I'm not able to access it.
Reviewed Oct. 22, 2020
My daughter used this service in college. After she graduated, we received a renewal charge for services in advance. We canceled, and they have continued to charge us annually. The credit card company says they are unable to cancel due to the terms of their merchant agreement. Be very careful doing business with this company. They push fraudulent subscription charges through on your credit card for several years and apparently can get away with it.
Reviewed Oct. 1, 2020
This company is fraudulent!!! Please stay away, I've had account with them for one year and decided to close the account when school finished 6 months ago for me. It wasn't until recently that I noticed several charges on my account. Over 30 dollars for a book I never purchased obviously 'cause I closed my account and don't even go to school! I will be reporting this fraudulent activity and letting every student in my class know about this ridiculousness, they can't get students to sign up so they charge them. LOL. Not on my watch!
Reviewed Sept. 27, 2020
Bad customer service. Can't reach them at all. No live chat, no response in social media, Waited for 1 hour for password setup email. Never appeared. They need to be responsive, because students are writng to write papers.
Reviewed Sept. 23, 2020
Last year when I was a freshman in college I used Chegg and had a good experience, so I was looking forward to using them this year, but my experience with them so far has been absolutely annoying and aggravating, and I will never use them again. I ordered my books early this year, and although my old debit was on file on my account, I entered my new one before confirming my order. A week and a half past, and I still hadn't received my order. At the time, I assumed shipping was going to be slow because of Covid, but then days began to past and I still haven't received an order, and the tracking was not updated. Although they refunded my shipping, I still needed my books.
I went back and checked my order, just to realize that the order was put under my OLD debit card. My order was still awaiting shipment. I understand this could've been more of my mistake, however I know I gave them my new debit card, so it's annoying how they were using my old card on the order, which obviously wouldn't work. And then they neglected to tell me earlier that there was a payment problem.
I wish that that was my last complaint with them. But, after canceling my order, I went back and reordered my books, making sure they were put on my new card. About a week after I finally got my books, they sent them AGAIN and have changed me twice for the books. Extremely frustrating and annoying, especially since I pay for my books and school by myself.
Lastly, I found out yesterday that they want to charge me for a communications book I returned in MARCH. I have already emailed customer service and told them I returned the book, so hopefully that problem will be taken care of. I feel like chegg has gotten worse this school year. Customer service is awful, and takes forever to get through to get help. College students already have enough stress, especially this year with the pandemic, the unprofessionalism and disorganization of this TEXTBOOK company unfortunately has just been adding more.
Reviewed Sept. 23, 2020
I have been trying to access this site for two hours. Ever since Chegg's greedy device tracking system was installed, I've had nothing but issues. Tonight I spent 2 hours online with Customer service after 3 calls and no RESOLUTION. Every time I log in I receive a pop up box that states I have reached my maximum devices. I use one computer and one computer only! Customer support walked me through some steps that they said would resolve a bug on my account but after following the steps 4 times, I still receive a pop up box that states my account is restricted or that I have reached my maximum devices. They have issued a trouble ticket. I will post again when I receive a response from Chegg. Tracking system with their new account states only two devices. I have the same two devices on my account. I.e. the same computer twice. Looks like a software roll out with a lot of bugs to me.
Reviewed Sept. 7, 2020
With the experience I've had lately, I am done with renting books from Chegg. I have been renting from Chegg since I first started college and have never had a problem until now, but it’s been bad enough that I know I don’t want to go through this ever again. First, I rented a used textbook for $50 that came horribly damaged, with the pages not even attached to the binding, and some pages completely loose. If I’m paying $50 for a book, it better be in good condition. I was told I would be sent a new book. That order was canceled, and I am now stuck with probably one of the most beat-up books I've ever seen. I sent an email asking if they would be getting any more copies in and never received a response.
Then, less than a week later, I got an email about a book I had rented last semester that needed to be returned. The book had already been returned three weeks prior, and I had received an email acknowledging that they knew so. I sat in a queue for over an hour waiting for someone to talk to. When I explained my situation, I was told (word-for-word), “It looks like your books have been delivered to our warehouse on 8/24/2020 and I have taken care of that for you. You’ll notice in your account that it states “reported missing”. Don’t worry about that status, you’re all set!”
I was not “all set”. This morning I received yet another email, this time telling me that my book still hasn’t been returned and that if it isn’t returned by four days from now, I’m going to be charged $166. I called Chegg customer support, and luckily this time, I did not have to wait. I told them about the email I had received this morning and about the previous conversation with customer support from just a few days ago. They pretty much repeated to me the same thing that the other person said. I said, “This is the same thing I was told last time. How do I know I’m not going to be charged?” “Well, if you are charged, we can easily refund it.” Not good enough. They then went on to say, “It’s probably a glitch in the system.” Awfully expensive glitch! And a glitch that I was told had already been taken care of at that!
I’m already expecting to be charged the $166. I have no faith that anyone from Chegg is actually going to try to solve this “glitch”. I will call, get the money refunded, and then I will take my business elsewhere in the future. I am not a hard person to please, but never in my life have I ever had service this terrible. Amazon will be receiving my business from now on.
Reviewed Aug. 28, 2020
Do not use Chegg if you ever want to drop the class. You won't get your money back, even if you don't touch the book. I tried to return the book and was put on hold for 30 minutes and then told no refund. Don't use Chegg.
Reviewed Aug. 26, 2020
This has been a really bad experience. They do not keep in touch with you. I all of the sudden saw a charge of over $200 on my credit card. I called and was told that as long as I returned the books my account would be credited in full. That was over 6 weeks ago. I sent an email 3 weeks ago and never heard back. I am currently on hold for over an hour waiting to find out where my refund is and why it's taking so long. I will be calling my credit card company and making a complaint.
Reviewed Aug. 25, 2020
Facts. Ordered Ebooks not available on site. Account says I have no orders or Ebooks. Chat person hung up on me. Called twice waited two hours finally got someone who said they weren't sure and were looking then got hung up on. Checked my payment and it went through.
Reviewed July 31, 2020
First of all, I will state that I only uses the solution department for Chegg and I only ask question about calculus class. So, my experiences may differ from everyone else who also uses the solution part for chegg. Ok so let's get this straight, I can say that 80% of the solution that chegg provides about a hard calculus question is partially wrong. The good thing is, the answer is usually already provides a good first step about the question you asked.
But after that, the final answer is somehow become wrong. Which could happen because most of the people that answer your question either just changed some of the number or even add a random number in between the steps to make the question faster and easier to finish, which obviously resulting in a wrong answer. In the end, DON'T rely to much with chegg solution for calculus if you didn't understand anything about the material of the question you asked. As you may not notice that the answer is actually wrong, or you will end up with a bad grade just like me.
Reviewed July 25, 2020
I graduated in 2014. I just discovered I have been paying for EasyBib (a paid citation service) since July 2018, to the tune of $9.95 a month. It's now July 2020. Neither of the two reps I spoke with were willing to give me the contact information listed on "my" account, its a secret. This is fraud, I never signed up for this service. MS Word does it for free, why would I pay Chegg?
Chegg offered a credit for one month. 24 months at $9.95. I get that it's my fault for not catching it sooner, but one month? I asked how many citations were saved/used, he said none. How much activity was noted on the account overall? "Ohh no, that's a secret." I guess if your company is criminal at heart, this would be a pretty good scam. Keep credit cards that had been used once or twice over the last 10 years then open a fake account and use the info from the card to pay.
Chegg stated the subscription had been cancelled as of today. No cancellation number so I guess that remains to be seen. I mean, how can I cancel a paid subscription when I could not verify any of the account information? Side Note: In 2016 Chegg stock was around $8.00 a share, today, July 2020 $73.42. Since Covid is taking over how a student will attend school, I can see that stock climbing. Only problem is the center of this stock is rotten, wormy and foul. B E W A R E O F C H E G G.
Reviewed July 16, 2020
I purchased a subscription to Chegg Study. I use the subscription at home, on my laptop, phone, and at work. As a result, Chegg falsely identified my account as a "shared" account and suspended my subscription. When I called to explain my situation, they told me there was nothing they could do. I would have to wait 48 hours to see if they were going to unsuspend my account. When I asked to speak to someone who could unlock my account, I was told that there was no one. This is a very poor customer experience. If anyone utilizes this service from multiple devices, be aware they will falsely accuse you of sharing an account so they can bill you for an additional account. This is clearly fraud.
Reviewed July 14, 2020
I mean, seriously, I understand it's COVID19 and your guys have to charge me the monthly access fees to prevent yourself from bankrupt despite I did not even sign in to used it after May 2020. It's a pretty smart move. So I have to give you credit for that. Do it legally for one month then start to charge me the fees despite I cancel the subscription. Alright, you got my 15 dollar this time. I cancel my subscription again. Don't you dare charge me the next time or I will ** your customer service.
Reviewed July 3, 2020
I was informed there was a breach of information, signed to join a class action lawsuit and they decided to close my account, take away access to my online rented book halfway through my course, refuse me a refund, and not answer any questions beyond directing me to a the lawyer for a lawsuit. What a way to do business. All while never giving me warning of what was about to happen. NEVER using them again!
Reviewed June 24, 2020
Chegg is itself a cheating website. They have all the useful textbook solutions but of course, other than the textbook solutions, every other question that we post related to college comes under cheating because it is the college's property. Chegg helps students with cheating and colleges in an academic integrity investigation. Why would Chegg accept questions in the first place and later help professors? And they claim that they can give any personal information which is against a person's privacy. They either should have strict rules of what to post and delete the questions that look like college's property or it should be banned.
Reviewed June 19, 2020
My daughter signed up for the subscription service which was really a waste of time. We cancelled the service 2 months later but they kept charging us. Even though I had changed my credit card number, the charges from Chegg still went through. I called and they would only refund me the last few months and not the entire 9 month period she had not used the service even though they could confirm she had not logged in for 9 months. Make sure if you dare sign up for their service that you watch your credit card and have your credit card company block them after you cancel.
Reviewed June 14, 2020
I got the monthly subscription service for my son who is in college and he can barely use it because it is constantly suspended for "suspicious activity". So it ends up being $14.95/mo for nothing. My advice...Don't waste your money unless you only have one device and are planning to use it in the same location all the time. My son goes back and forth between his college dorm and home and like most college students has multiple devices (2-laptops, iPad, iPhone), and our home computer. Especially now with the COVID-19 pandemic and classes are all online he has been coming home more.
I tried explaining this to the representative and they wouldn't do anything. They refused to reactivate the account (despite the fact I am PAYING for the service) and they wouldn't cancel it over the phone or refund me my monthly subscription fee. What am I paying for if my son can't even use the account when he needs it. Their policy is absurd. He is not "sharing" his account but to think someone will only use one device in the same location all the time is unreasonable. My advice...Don't bother getting the subscription...You'll never have access to use it.
Reviewed May 20, 2020
Chegg tutors answered my call in less than 3 minutes holding, granted I happened to be calling as soon as their office opened so the line was likely shorter than usual. Once I got on the phone I explained the billing issue I had experienced and the representative did not hesitate to offer me a full refund and credit to my account. Overall, it was a customer service experience on the tier of Amazon.
Reviewed May 20, 2020
I was using Chegg for a long time now. But they suspended my account time to time saying that my account was shared used account. I changed the password and protected it without anyone knowing it. Even after that they keep suspending my account saying different stories like I have used so many tabs, I haven't logged out properly so and so. Then I thought ok it might be my fault and I kept a keen eye on everything and did everything as they said. Then they suspended my account as soon as logged in without me doing anything. I just had time to log into my account only.
The next thing happened was I got a email saying that my account was suspended. I don't know why they do this to people. And this is my education they are ruining. There's no way to talk to them either. I tried to calling their number in America while I'm in Australia without thinking of the cost. But even that number didn't work. I paid for the upcoming month 4 days ago. Even I can't get my money back now. Poor service. I won't ever recommend this site to anyone.
Reviewed May 18, 2020
Stole over 100 dollars from me. Con artists. Be careful, customer service promised a return for an incorrect debits that should have never happened. Then never returned the money. All of this happened in the middle of covid-19 when everyone was struggling. Absolutely ruthless, I think most the reviews on here are fake or provided by bots from Chegg.
Reviewed May 16, 2020
Just wanted to check a few answers but couldn’t get onto site! What the hell am I paying for?? Bastards really screwed me up. Also often answers are incorrect and it’s tough getting credit for them! I’m demanding reimbursement for a month after this evenings inability to even access site!!
Reviewed May 8, 2020
My daughter had a Chegg account for studying and the account was "flagged" for sharing and shut down. It has been down for a few days. They will not refund money for account being down, nor will they do anything over the phone. They are rude, hard to understand and crooks if you ask me. Terrible customer service.
Reviewed May 1, 2020
Updated on 05/02/2020: This company helped us tremendously with our book rental issue. Refunded our money and was very kind and supportive. I highly recommend them to all and will continue to use their service. God Bless!
Original: My son rented a book and was late with the return. Chegg charged us $310.71. When I tried to return the book, they would not take it nor issue any credits or refunds. THEY TOLD ME TO SELL IT ON AMAZON. Worst customer service I have ever dealt with! Had to wait for 40 minutes to speak to someone. STAY AWAY!
Reviewed April 23, 2020
These people take your money from you and don't answer your posted questions. I posted one question that I needed an answer for. As a result I received an email stating that I have committed an honor code violation and that my question has been removed from the website. It also said that my account will be terminated if I upload any similar questions in the future. The due date was near and so I had to find other reliable sites to help me in this situation. A question I submitted before this one was not answered and was closed without it even been answered. If you are looking to get quality solutions I believe Transtutors in a much better website than Chegg in all aspects.
Reviewed April 8, 2020
These people steal your money. When an unknown transaction is debited from my account by Chegg.com they cannot find the order, amount, or transaction in their records to verify and refund. They are not interested to help you and will rather keep your money for no reason.
Reviewed April 6, 2020
I always get at least 3 of my questions unsolved or solved in the wrong way. This issue has happened several times in my recent subscriptions and I tend to find the answers using similar websites like Chegg. I tried to contact Chegg through their e-mail but there's no response. Moreover, whenever I tend to give a low rated answer, someone will negotiate me until I prove them wrong. I have attached screenshots of some of my closed questions & wrong answers for evidence (one of them has not been answered since 11/23/2019). It has become a waste of money & time.
Reviewed March 11, 2020
I am a mature (middle-aged) graduate school student. When an illness and death in my immediate family forced me to take an unexpected leave of absence from my studies early in the semester, Chegg graciously accepted my return of three rental textbooks and gave me a full refund -- even though I returned these way outside the 21 day return window. I offered to pay the return shipping on the books, but they paid for that, also. I am extremely grateful for their compassion and flexibility and will use them again when I return to school in a year.
Reviewed Feb. 27, 2020
To make matters worse, they processed a payment for another month AFTER suspending my account. I tried calling their customer service, but they were unable to help and basically processed a refund. I think they misinterpreted what I was asking. It's not right to suspend someone's account with no human interaction or oversight and also charge them a fee after suspending the service. This is the problem with extreme automation in customer service. There needs to be a human component! I requested to speak with a supervisor but that was denied.
Reviewed Feb. 19, 2020
Chegg cancelled my account after two days of signing up and using it. They let me know via email which actually lamented MY cancelation of my account and asking if they might "change your mind" I found out later that Chegg cancelled and deleted my account, without warning, with no appeal or specific information because the account demonstrated activity that MAY indicate multiple users. I had never shared my information over those two days. I was never advised there was suspicious activity or advised my account might be breached.
They just blamed me immediately. However, THE REFUND was only issued after being on hold for over an hour after discovering what had actually happened. How many students have they done this to? A good deal. Check Facebook, Twitter, and the Better Business Bureau. And many students may not ask for refunds, ESPECIALLY if they are forced to be on hold for more than a few minutes. I think a class action lawsuit is in order. Use Yahoo Answers, Quizlet, and forums for homework help and Amazon for book rentals. Chegg has turned into a real scam.
Reviewed Feb. 19, 2020
I paid for an account 4 days ago and I am not able to use it at the moment. Their customer service does not respond to my email neither do their phonecalls go through. I feel scammed, frustrated, furious, angry and depressed. Thank you Chegg for making my life horrible. I wish nothing but the worst to whoever is running this fraud company and swindling me as well as many other people from our hard earned money.
Reviewed Feb. 11, 2020
Beware!!! All the books were missing pages, all the labs were ripped out, all of the codes were bad. Never buy or rent from them! They have a bunch of kids answering phones and they do not give a ** if they rent or sell you books with missing pages, missing labs, and bad codes!!! By the time you get the books it too late!!! They won’t refund you and they will keep charging your credit card and PayPal! Do not let them get hold of your PayPal or your credit card number!!!!
Updated review: Feb. 8, 2020
The company gave me a choice between a refund and an addition of 120 minutes on the account when a tutor tried to scam me.
Original Review: Feb. 7, 2020
They try to scam college students that do not know how to manage money by using deceiving cancellation policies and allow the tutors to scam people by overcharging for more time than was actually used. For example, one tutor said he would provide the "cheapest help out there" (verbatim), then asked for a 2 hour lesson that he completed in 13 minutes, then a 3 hour lesson. Hmm...
Reviewed Feb. 6, 2020
I had an issue with Chegg study charging my account after I rented a textbook from them. I called and within 10 seconds the issue was fixed since they have my phone number associated with my account. Absolutely fabulous customer service! I've never been on the phone with a company for such a short period of time (literally 30 seconds) with my issue fully resolved. Their textbooks are also cheap, in good condition, and timely and Chegg Study is very helpful. Couldn't recommend them enough!
Reviewed Feb. 4, 2020
Sent in a book which was received in October - no response over a couple of months. Finally in January someone advised book was received and payment was issued. Now February and they advise book was unsalable and they would send it back. Pretty sure they sold my book and are sending me someone else's book because they don't want to pay the money. DO NOT BUY OR SELL BOOKS THROUGH CHEGG. THEY ARE NOTHING BUT CROOKS. IF I COULD PUT NEGATIVE STARS I WOULD HAVE.
Reviewed Feb. 1, 2020
Please don't use this site if you're a student! They make it hard to use and even harder to cancel any "services". They activated some "tutorship" without my say so and without any notification so I found out when looking at my bank account. There is no way for me to fix this, the website just redirects me to its FAQ. Completely a scam!
Reviewed Jan. 30, 2020
This is a fraudulent business. They get your credit card and charge it non-stop. They act like it's a trial but they just start charging you. They also make "canceling" very difficult even though you never actually agreed to the subscription. Stay away.
Reviewed Jan. 16, 2020
I have been checking my email on a regular basis and there is NO email about the subscription, the charges or invoices about this shady thing that they were billing me. I talked to the receptionist and he doesn’t know what is going on and had no explanation about what the charges were about. In addition on their site, the billing detail pointed to an account that I rarely use and this shady subscription was actually billed on my regular card. (I was trying to remove the billing info, that’s how I found this out.) The receptionist failed to give me an explanation on how this happened neither.
Reviewed Jan. 7, 2020
I used Chegg Study on and off for a while, and while it didn't give me perfectly correct answers for what I was trying to study, it would often help me get there. HOWEVER. Cancelling it this past time was a PAIN, and I think they purposefully do this. I'm a college student, I can only afford to use it a few times, and it is ridiculous that: 1.) you can't cancel in the app or on mobile at all, but they don't directly tell you this or offer any instructions to let you know you can't.
2.) Once you get to a desktop, they give you false instructions on how to cancel. They say, "go to account, and under subscriptions it will say cancel subscription". Well, last time this was the case, but not this time. No, the only button there is "manage your subscriptions in iTunes". So I had to download iTunes and figure out where to find my subscriptions. Which is fine, but Chegg doesn't tell you these things straightforward so it takes you over half an hour to figure out how to cancel which feels really dishonest. Makes me not want to use them.
Reviewed Jan. 6, 2020
I have purchased all of my textbooks for the last 5 years of college through Chegg. Every book they send me is in good condition and in a timely manner. They make returns easy and fast as well. I recently had an issue with miscommunication between books being returned. I only had to speak with one person, and she was very kind. They immediately fixed the problem with no issues or arguments.
Reviewed Jan. 4, 2020
In my opinion, a company is a SCAM if they don't disclose all terms and conditions before the purchase. My story, I rented a book with $78 and I was just told that I could get refund back if I return the book within 21 days but I wanted to keep book for my entire semester so I called customer service and asked if I don't return the book and could keep the book, would I get further charges? A representative told me that I won't get any!
So I was happy. But just last month after my semester, I was charged for $19.50 so I called customer representative and they informed me that if you don't return the book, company charges you extended price almost every week for $19.50 after the semester so you have to return the book and the book originally cost $131.50 so if you want to keep the book, you have to pay $131.50 but I said I already have paid $78 so can I pay the difference, they said no! So they screwed up me very bad! I wish I could have rented a book at my college campus. This is a SCAM and they would probably send emails after semester which could go to junk folder in my case and no mail notification. So definitely violating terms and misinforming students. I would never recommend this!
Reviewed Dec. 12, 2019
If I could give them negative reviews I would! Cool concept terrible execution... I decided to try them out for my last month of the semester and all was good at first until the services went down right when I needed them most for a whole night. Less than a week later I get suspended from my account for "sharing my account" which I never did. I simply logged in on my family member's device. They said it would take 48 hours to review my case but my assignment was due in less time! I called and they left me on hold for 30 mins until I decided to hang up. Very disappointing customer service and lousy deactivation protocol. Definitely never using this BS again, thanks for nothing.
Reviewed Dec. 10, 2019
Do not pay for Chegg. I have been a customer for years and order books, use the study and have spent hundreds on their tutoring service. This semester I got repeated messages saying unusual activity and making me reset my account. Sometimes multiple times an hour. Then they just locked me out and their rude customer service informed they were debating if they wanted to delete my account or not. After all the money I have given this company they punish me for using an phone and computer and not using Chegg solely in one location. News flash I live thirty mins from campus have five classes a day all over campus so no I will not be on in one spot every time.
Their customer service sucks. They are rude, refuse to refund, refuse to let you speak to someone higher and refer you to ‘terms of service’ that you haven’t actually broken but they feel like accusing you of doing. They should have to provide you documentation as to why they think you have multiple users. I want their algorithm for tracking. Because I know I have the same ip’s for the same devices. CHEGG IS FRAUDULENT. DO NOT USE THEM.
Reviewed Dec. 3, 2019
I cancelled my account in June of 2019 when I graduated from college. Chegg is denying that the account has been cancelled. I no longer have access to my student email address, so I am unable to retrieve the confirmation of cancellation. Chegg did not provide a service, since no one has logged in or used the Chegg account since June of 2019. When I reached out to customer support, Nate and his manager Adam did not resolve my issue.
Reviewed Dec. 2, 2019
So I had an old account in which money was taken out of on 11/29/19 for monthly subscription and it was closed down within 30mins of them charging me. I called, they resolved it and closed it down the next day being 11/30/19. I tweeted them and they said I had violated the honor code which wasn't true. I only use 1 device at a time after I had the same issue with the back in October. So on Saturday 11/30/19, I open a new account using my Yahoo mail by 10:22pm and it was closed by 10:44pm same day. This is fishy and I need my $30 with the change back. It was a holiday weekend for starters and how on earth can I violate a code with 20mins of me opening a new account? I am not having the best experience with Chegg!
Reviewed Nov. 27, 2019
I have to wait 2 full days to know if my account will be deactivated or reinstated while meanwhile I'm paying monthly for the service and I lose days because of ** suspicion. People who use this have class pretty much every ** day 2 days in school time is a lot. Big company scam shit they took down free websites as well. They just want all the ** money even if you still pay.
Reviewed Nov. 26, 2019
DO NOT TRUST CHEGG. I am the only person who used this account but since I would study on multiple devices chegg took this as me sharing my account with others. I had gotten emails asking me to change my chegg password as they believed that I had an "unusual amount of activity". I only used this account for one class and did not even use it every other day but Chegg was constantly locking my account and forcing me to change passwords. Then on the date of my next payment I was charged for a full month's worth of use but later had my account DEACTIVATED the very next day. This website took my money for a month's worth of access and then decided to terminate my account. DO NOT BUY A CHEGG SUBSCRIPTION. Your best bet is to ask your professor for homework help or your peers if you want to not have your money stolen.
Reviewed Nov. 18, 2019
I use this site to double check my homework solutions for classes. I would say the solutions provided are correct about 60% of the time. Also, if you log in on multiple devices, expect to have to reset your password once a week. They are afraid of people sharing logins, which I understand, but I explained to customer service no one else uses my account. They then proceeded to completely lock my account and not even let me reset my password. I would find a different, more reliable site for the money.
Reviewed Nov. 16, 2019
Do not get Chegg for studies. There is Slader that is free and other applications and sites. Chegg kept on charging me even after I canceled and they stated it was a non-refundable charge. Long wait time on phone and chat and agent "Laung" was sooo rude and yelling over me. DO NOT GET CHEGG. Not worth the headache and the rude customer service.
Reviewed Nov. 15, 2019
Will lock out your account because of a bad algorithm thinking it's being shared. Whoever designed it assumes college students can get the exact same computer in the library every day. No direct phone number, only an email that takes up to 48 hours to respond meaning you cant use something you are PAYING for. Their "supervisor" says he has no authority to do anything either. Absolutely ludicrous customer service, looking on Facebook you can see they have done this to 100s of people.
Reviewed Nov. 14, 2019
Chegg study used to be useful, but recently it is starting to become such a waste of money. They do not let "experts" answer your questions. Pretty much anyone can and the answers usually end up being incorrect. I'm tired of having to ask them to give me back questions since they were wrong. Sure you can get a specific amount of questions back (three), but your grade doesn't change. Also the person answering your question can come up with an excuse such as your image being unclear even if it isn't or your question not having enough details EVEN THOUGH THAT IS THE QUESTION YOU WERE GIVEN! Chegg needs to do better with the "exPeRts" they allow to answer questions.
Reviewed Nov. 12, 2019
I made a quote to sell my textbooks in July but due to moving and other obligations I did not actually decide to sell them back until 10/01. I printed the shipping label because it still showed the quote active. They received them on 10/3 and I reached out on the 11th because it showed them still in transit but I had delivery confirmation. They said they have received them and I should be receiving a deposit to my paypal by the next week. I reached out again the following and was rudely told it takes time to process payments and I should have it the next week.
I finally reached someone again on the 31st and was told since the quote had expired I needed to make a new one, which no one had mentioned the first 3 times I called! I had to remake the quote on 10/31 and was told it should be processed shortly....11/12 and I still have received nothing from them! At this point I'd like them all back so I can sell them to a decent company that doesn't rip people off!
Reviewed Nov. 10, 2019
Although Chegg study is useful, its policy is BS. I used this site for several months to get through A/P and Microbio and it helped. However, during my week of studying for finals... two days after conveniently paying for the month's subscription... Chegg canceled my account without notice. They said I shared my user information with others (which I didn't), then when I called their phone line (who were utterly useless), I had to email the account reps. My account was reinstated, my money for the money I paid for was never returned. If you bother with Chegg, I wouldn't recommend linking your account info with FB or Google, Chegg's lackluster IT system will think you are scamming them. In the end, I was the one scammed. Be weary of Chegg and the plethora of incorrect answers on their domain.
Reviewed Oct. 30, 2019
1st experience and it will be the last one with this company. This could be my fault doing business again with Chegg but never again am I going to them. Their algorithms for detecting multiple users on an account are so backwards. When I spoke with them they told me, "There's no record showing you are shared your account and your account is active" but they lied. If you work and study on your work computers you'll have to reset your password every 4 seconds. If you use library or lab computers you'll also have to reset your password, because Chegg thinks you're account sharing. If you use a VPN you'll be blocked from accessing the site. Finally, if you complain about any of it you'll have your Chegg account deleted with no refund. They also get sneaky about billing you extra too.
Also Using Chegg is a risk to your academic career, your school can contact Chegg at any time and get exactly what you accessed and looked at and time you’re on. Basically if you use anything other than buying books, you can get in trouble for cheating. Chegg will throw you under the bus. Their customer service lady was rude and kept talking to me like I was wasting her time when I kept telling her why my account suspended. Chegg doesn't care! Once they got your money their opinion is, "Tough luck suckers!! We just got at least one month of fees out of you. More if you don't take the hours to unsubscribe." Joke site! Enter at your own risk, some people like to learn the hard way. Chegg is like a really small scam. They provide tutorial but they just steal your money even after you stopped the contract. If anyone Is reading this DON'T MAKE AN ACCOUNT WITH THEM. They are not even responding to my emails.
Reviewed Oct. 29, 2019
I sold my textbooks to the company in an attempt to make some money as a broke college student. After a few weeks I got the email saying they received my textbooks and they "sent out my check." A month or two later, I contacted them saying I never got it, so they re-sent it. Again, two months later I never got it. So they re-send it a second time. Another month later (today), I call them EXTREMELY frustrated, and they tell me that the check has been cashed and signed for. They told me to file a police report, and they can't pay me unless I do that because someone cashed the check. Not me, or my parents have seen one or cashed one from them. But I still can't get my money. Police probably won't take the case because I have no proof on my end.
In order to get them to even tell me to file a report, I had to call TWICE because the first rep I talked to told me "we can't do anything because it says it was signed and cashed out." NEVER again will I ever do business with them. I want all my money, including for the textbooks I rented from them, and I want the textbooks that I "sold" (I just gave them away at this point).
Reviewed Oct. 28, 2019
Their algorithms for detecting multiple users on an account are so backwards. If you work and study on your work computers you'll have to reset your password every 4 seconds. If you use library or lab computers you'll also have to reset your password, because Chegg thinks you're account sharing. If you use a VPN you'll be blocked from accessing the site. Finally, if you complain about any of it you'll have your Chegg account deleted with no refund. They also get sneaky about billing you extra too.
Reviewed Sept. 11, 2019
Linked account with Facebook. It asks me to verify it's me by entering my password before a tutoring session, and every password I enter is wrong. I'm assuming it would be my facebook password considering I just linked accounts and it never asked for me to create one. On top of that their phone lines go down too early, I'm at class and or work all day. The only time I could ever fix this would be at night. Rip my first and last payment of 15 dollars I got like one answer out of.
Reviewed Aug. 28, 2019
I have been attempting to order an e-textbook rental from this company to no avail. Their website is having issues on their end so I called their customer service line. The rep who answered my call could not get my email correct. I had to repeat it multiple times and spell it for them 2-3 times as well before they finally got it correct. Then they said they couldn't find any orders. Which was completely dumb because I had already stated that I was having problems placing my order. This reps only advice was to try again tomorrow and see if their site works then or to find my textbook elsewhere. None of this was any kind of useful. I then asked about taking a customer service survey about my experience since it's been so terrible. He says that only people who have placed an order can get the link to take the survey. This whole thing has been unacceptable. Honestly, based on this experience I don't know why anyone would use this company.
Reviewed Aug. 28, 2019
I have rented a couple of textbooks from Chegg. They have always come when expected in great condition. I recently ordered a rental. I was charged shipping, though the order was over the minimum amount so shipping should have been free. Since I was in a rush, I just paid the shipping cost. Then, a couple days later I got an email from Chegg that they were reimbursing me for the shipping cost! Chegg reached out to me completely on their own- I hadn't called, emailed, or anything. I was so impressed with their customer service!! I highly recommend using Chegg!
Reviewed Aug. 27, 2019
1st experience and it will be the last one with this company. Placed an online order for a textbook I should have received already. When I spoke with them they told me there's no record showing it was shipped because it was being shipped from a 3rd party and I should receive it today. Then I get an email saying they do not know when I will be receiving it. I DO NOT TRUST THIS COMPANY AND YOU SHOULD NOT EITHER! THEY ARE SHADY AND THEY ARE LIARS!
Reviewed Aug. 27, 2019
Using Chegg is a risk to your academic career, your school can contact Chegg at any time and get exactly what you accessed and looked at and time your on. Basically if you use anything other then buying books, you can get in trouble for cheating. Chegg will throw you under the bus.
Reviewed Aug. 25, 2019
I actually forgot that I was subscribed to Chegg Study for two months and they STILL refunded the two charges after I sent them a desperate tweet. Can’t get a better return policy than that, anywhere.
Reviewed Aug. 13, 2019
I was charged 14.95 via PayPal with an email notification then mysteriously charged an additional 1.44 from PayPal with no email notification. The "help" I received with non applicable to my situation and I was given one page of somebody's scribbled, illegible notes on a piece of lined paper. I requested a refund and was refunded the 1.44 and sent an email that the 14.95 was refunded when it wasn't. I have wasted my time having to file complaints with PayPal. Chegg has no managers and they repeatedly put you through to the same belligerent group of people who waste your time. They cannot explain why they charged the 1.44 and didn't refund the 14.95. Turn and run from these con artists.
Reviewed Aug. 12, 2019
This could be my fault doing business again with Chegg but never again am I going to them. I would rent the books out and loved how the prices were low but when it came down to returning the books to Chegg. Somehow at UPS they always ended up missing and Chegg never received the items. This is my second year happening and I’m tired of having to explain myself to the customer service on my items didn’t make it to Chegg factory. Chegg is saying I have a overdue in three books which I clearly remember going in to UPS customer service giving it to UPS employee my books in a Chegg box with the tracking receipt.
Then a couple weeks pass by and Chegg tells me I haven’t sent them in. I called Chegg customer service and they told me to take it up with UPS and it just becomes a circle loop of contacting customer service telling them repeatedly my problem. Point is the books are lost in a warehouse somewhere and I am not paying for them because UPS and Chegg don’t know how to pass books to each other.
Reviewed July 26, 2019
As with many other complaints here, I used the online subscription once and they continued to dip into my account for several months without any notice. Understandably, I'm supposed to cancel the subscription but if they have enough information to dip into your bank account regularly how come they can't do the ethical thing and notify you via the e-mail address and phone number every time they do so on a monthly basis? All the other companies that I pay for services online send me a notification that my bill has been deducted and paid for on a monthly basis. Clearly, they are playing a numbers game and just hoping they can quietly continue to take money from your account without you noticing. In my opinion, this is exactly the type of problem with online payments and this is clearly unethical.
Reviewed July 1, 2019
I had an acct with Chegg since fall. I tried to cancel then pause my subscription at the end of April because school was out. I thought the charges stopped but apparently they were still charging me and it's now July 1st and they just took a payment in 6/29. So I tried to just type in a homework problem to see if I at least had the service and I don't. So they’re taking free money. When I log on my acct it says there is no card on file but yet I am still being charged. I just cancelled my card because others are experiencing the same and some even charged years later. It's not worth purchasing.
Reviewed June 21, 2019
I bought a book from my school library, it was a psychology book that I spent over a 100 dollars on. I wanted to sell it to Chegg which they were going to buy from me for 20.00 dollars, my school would have probably paid me more but I didn't want to wait for next year until they have the event. So I sent them the book, they send me back saying that the book is unauthorized copy and that they won't send me the money or my money back. I understand if they don't want to send the money but I don't understand why they won't send me the book back.. I don't understand why I have to lose my money when I can send it back to my school. I should get my money back and they can contact the school or stop the circulation somehow but for me to lose my money and my book, it is just isn't fair. I felt that they stole the money from me especially that my school would have bought it back from me.
Reviewed June 13, 2019
We did our very first textbook rental and this will be our last time to rent or buy from Chegg.com. On website and shipping slip, stated it would come with online access code (VISTAS 5E SE+SSPLUS VTXT), but no code upon receiving the book, so it made the rental useless. Called the customer service. I was told online access code was not guarantee regardless what description on its website and shipping slip, really misleading, almost like scam. Return the book right way. Hopefully we can get full refund. Never deal with Chegg.com again. Absolutely not recommended.
Reviewed May 30, 2019
I had mixed results doing searches for information on homework assignments. Apparently, any person can submit their homework to Chegg for free points -- HOWEVER, IT DOESN'T MEAN THAT ANY OF THEIR SUBMISSIONS ARE CORRECT! No checks the submitted homework for accuracy! I'm really struggling with my Managerial Accounting and Financial Corporate Accounting classes -- so, I haven't canceled Chegg yet. I requested a tutor help and the first tutor (who was excellent) charged me $15.00 which was immediately deducted from my checking account.
THEN, I tried again the next week for tutoring help (for written lesson to be submitted back to me -- NOT online, LIVE help). Chegg, then, immediately charged my checking account $90.00. Now, I've been getting random deductions from my banking account every 5-7 days. So, when I no longer need any thing at all from Chegg, I will eventually do what I did with a very similar, nasty over-billing fraud site you may have hear of: COURSE HERO! When Course Hero gave me the run around and refused to cancel my account or fraudulent billing to my bank account, here's what I did and got IMMEDIATE RESULTS!
HERE IS WHAT EVERYONE WHO IS BEING FRAUDULENTLY BILLED SHOULD DO:
1) Look up the corporate address and contact info. for Chegg.com and write it down -- you will need it. I believe it is in Santa Clara, CA.
2) Go the the California Better Business Bureau (located in San Francisco) and click on submit a formal complaint. Fill out all of the necessary info. (be as descriptive and detailed as possible). Click File the Complaint. By the way, I live in Massachusetts, but you have to contact the BBB site where the company headquarters is located for legal reasons. Not, the state that you live in.
3) BBB will email you back assigning your complaint an ID number. Now, except for a few exceptions, the BBB will contact the company you just complained about and show them your official complaint submitted to them. The BBB will act on your behalf -- you don't have to do a thing!! The BBB will either ask them to choose a mediation approach. They have to make it in writing to the BBB who will then forward it to you to either accept, or decline if it doesn't satisfy you.
What happened to me is that Course Hero got so freaked out by me officially complaining to the California BBB they immediately chose mediation and wrote that they would reverse all charges immediately! It only took a few days! Then, Course Hero emailed me back to assure me all charges would be reversed. I again, told them in my response that if I didn't see the reversed charges in 3 days, I will contact the BBB again. WORKED LIKE A CHARM!!!
Reviewed May 27, 2019
On their website they said you can subscribe and cancel, get a refund. So I did, it cost $16.28. After 30 min I didn't find material I needed so I canceled. It happened April 21 and now May 26, I still not receive the refund. It's only 16.28 but it's fraud. I'm very upset about this. Now as I am writing the review, I came back and read their disclaimer: it states that "Cancellations take effect at the next billing period. Subscription fees are not refundable and unused subscription benefits expire and do not roll over to subsequent months.”
Reviewed May 16, 2019
I called Chegg today to cancel my subscription to their services and I had told them I forgot my email and needed to cancel it immediately because I had just gotten charged again. Their customer service lady was rude and kept talking to me like I was wasting her time when I kept telling her I don't know the email. Finally she said "just give me the last 4 digits of the card and the name" after 10 minutes of going back and forth saying I don't know what the email was. Horrible experience and I am never subscribing to Chegg again.
Reviewed May 8, 2019
First I was like man.... How am I going to afford to get through this round of nursing school because my books are like $2000 and I'm getting real tired of eating ramen noodles. So I was like I'm gonna shop around and see what kind of deals I can cut. I wanted to make sure my next source was reliable because the last website I used only costed me $5 to rent a book but it was pretty sketchy because they sent me a link to download this book in my email and it came from an old nursing home in Hawaii. It was really weird, anyway... I found Chegg and I was like this could be nice, so I went ahead and ordered what I needed.
The book got to me in 1 day AND it came with a Redbull! I mean if I drank a red bull, I would be an example patient that they talk about in this psych book I rented because I can't handle caffeine very well, but I was like this is so awesome! Long story short, I let my 6 year old brother have the red bull and I got to buy myself some nice sushi for dinner instead of ramen noodles with all the money I saved by using Chegg.
Reviewed May 7, 2019
Spent last hour trying to unsubscribe. Can't find the option as it shows in faqs. Very rude customer service. You will find what seems to a a solution to your question doing a Google search. Once you pay for the subscription, you will find that the document actually is not a solution or helpful in any way. Chegg doesn't care! Once they got your money their opinion is, "Tough luck suckers!! We just got at least one month of fees out of you. More if you don't take the hours to unsubscribe." Joke site! Enter at your own risk, some people like to learn the hard way.
Reviewed April 30, 2019
Chegg is like a really small scam. They provide tutorial but they just steal your money even after you stopped the contract. If anyone Is reading this DON'T MAKE AN ACCOUNT WITH THEM. They are not even responding to my emails.
Reviewed April 17, 2019
I went to UPS and they packaged my items to send out, but they mixed up the packages. Wanted return books because I’m in college and along with sneakers I was trying to sell. I told UPS lady and she said she’d retape for me. Both were stated as delivered but when I tried to get my shoes back from Chegg, they claimed they never got the package. So basically I wasted multiple months talking to customer service which were always young workers who seemed to never allow me to talk to a supervisor or manager. They would have me repeat the horrible experience I went through every time I called and basically told me the same thing every time. I would tell them the color, the box, every single thing about my item and still wouldn’t take any action upon it. Repeatedly stated that they couldn’t do anything about it & they would tell me they started an investigation but never would contact me.
The longer I waited and thought they were actually trying to retrieve my shoes, They never reached out to me. Very frustrating trying to get MY SHOES back that I SHIPPED. If it’s someone’s belongings, I hope they would ship them back. Even the workers said they get phones, keys, electronics, almost anything and claim they always get them back to the customer. So why not my shoes? Now I’m not saying they were thiefs, but it’s a little ridiculous how I had a confirmation that my shipment was sent and left at the Chegg warehouse but they would tell me it wasn’t there. You see what that looks like? A bit fishy to me.
And after all this nonsense & miscommunication & lack of customer service. I never got my shoes back, no cash value honored, even though I told them how much they were. I got the books back from the other company and still returned it. So why couldn’t they go through the trouble for me? As I’ve stated, I’m a college student, don’t rely on this company for your textbooks. There’s other ways to access what you need in college. Save the time and hassle, trust me you’ll thank me.
Reviewed April 15, 2019
Okay. I'm a struggling college student who decided to sign up for Chegg last year. I was willing to pay the $15 or so every month until my class ended. Once it ended, I decided to stop the monthly payments but Chegg was still charging my account. I tried to delete my card from their records but they require at least one card of payment for the account (which is a giant red flag and doesnt make any sense).
Long story short, I call Chegg and get my account totally deleted with all info erased and they said they would send a confirmation email when everything was set. I got the email and verified it. I recently check my bank account and find that Chegg, after all my info was supposedly deleted, is STILL charging my account. I was expecting to pay $15 for about 3 months of classes.
This ordeal has turned into a year long event, while I've been watching my bank account slowly crumble. Now I have $1 and some change left in my account thanks to these scam artists. I'm going to my bank today to get a new card and making sure Chegg cannot touch it. This company takes advantage of students and sucks them dry of any money they have in their personal accounts. I'm beyond pissed at this point, considering I don't even hold an account with Chegg anymore but somehow I'm still being charged.
Reviewed April 1, 2019
I made an account on March 1st, and I wanted to cancel it around the middle of March so I wouldn't get charged the 14.95 in April. Well, Chegg's "Dont leave now, we'll offer it for 4.95 next month if you stay" showed up, so I kept it because whats $5 correct? Well, it's April 1st and guess what? I was charged the 14.95. Chegg is a bogus company and a scam. I wouldn't recommend anyone getting it, all they care about is your money. Plus, I know a lot of people who keep getting charged for no reason, so be careful.
Reviewed March 22, 2019
We used this source for my son's school and it has been charging the account for a year now and cannot get it cancelled under any circumstances. This is totally fraudulent and unacceptable. I have tried on numerous occasions to cancel and not one time have they been able to 'locate the account' despite providing all details acceptable to any respectable business. There has to be a way to stop this and get the charge off of my account.
Reviewed March 16, 2019
Chegg kept charging my credit card for a year for a book subscription that my daughter used for a senior year course. She used my credit card to for this book subscription, but the company continued to charge me for the subscription monthly even when cancelled upon her graduation. I disputed the charges with my credit card company after I was unable to contact the company. The credit card company responded stating the subscription was legitimate and they continued to charge my account. I then reported fraud to my credit card company and got a new card number, and Chegg was still able to charge my account. The Chegg website will not allow you to delete the credit card information. This company is deceptive and fraudulent.
Reviewed March 11, 2019
I paid for my son's Chegg account and would like to remove my payment info from his account, but Chegg's policy states that they require one payment info for their service. Even when I paid already for their service, they gave me the option to close my son's account or remove all its associated data should I choose to remove my payment info.
Reviewed March 7, 2019
No long menu, 5 second wait time to talk to an actual person, representative was kind, fast, and helpful, was able to refund the charge I called about. (Even though I didn't ask for it, AND it was my own negligence!) Honestly floored by how positive this experience was so I had to write a review somewhere.
Reviewed Feb. 28, 2019
Not sure why there are an overwhelming amount of one star reviews. I've used Chegg for years and not once have I EVER had a dissatisfactory encounter. No funny charges have been placed on my account, I've never used their tutor/homework service, nor have I ever had to sell a book back to them. They've always received my textbooks on time, and I've always gotten books that have been in good shape, even if they're used. Chegg is a good company, with good prices for textbooks and I'll continue to use them until they give me a reason not to.
Reviewed Feb. 23, 2019
They advertise they assist with homework, you see it everywhere in their commercials from email to Pandora (They don't hide it). I send the tutor a copy of the homework for assistance, at his request mind you because he needs to see it in order to help, they then deactivate my account later on that day, locked me out of my notes, and trashed my prepaid hours of tutoring I had left to then provide no refund. They claimed I violated their policy of requesting help on a homework/ graded assignment, they phrase it as a graded assignment in this context of course but it clearly says "homework 1" at the top of it...
They notify me by email, trashing me as a person, obviously not directly but with a professional hint behind the word-usage, but they did accuse me of being of poor moral character, even going as far as bringing in the word "Honor" as if they were setting the standard themselves. I reply to them by email after that simply requesting for an explanation on their side, while I provided about an essay worth of an explanation on my side of the story to provide them with some perspective.
I then get a response back saying they can assure me I'm wrong and they did conduct an in-depth investigation on my case, they aren't gonna look more into my case though as they clearly stated... They said they obviously didn't need to. Concluding with "please refrain from messaging them again on this case". Possibly the shadiest company I've dealt with to date, one that charges you for their services to then take your money and claim you are the terrible person.
Reviewed Feb. 17, 2019
Never... and I mean never do business with this company. I bought my book from the publisher a year ago and sold it to Chegg. They told me the book was not authentic and had to send the book to the publisher. I told them I bought it from the publisher, but they said they would not return the book. They are keeping the books and reselling them to get 100% profit. Please, and I mean please, don’t use Chegg. They will steal your book, not answer your emails, and I demanded I speak to a supervisor and they told me they couldn’t get anyone on the line. CRIMINALS! I warned you, so don’t be surprised when you get burned by them.
Reviewed Feb. 11, 2019
They took my book and NEVER paid me. BBB here I come! I called and called. I only spoke to the most uneducated, ignorant children who knew NOTHING. They kept putting me on hold and kept telling me "the checks in your account." Except I have NO account!
Reviewed Feb. 8, 2019
I rented a textbook for a class that I was taking online. I paid to have the book expedited. After I did not receive the book on the day I was supposed to, I contacted Chegg. I was told "Oh yeah the book was returned to us because it was damaged, would you like to reorder it?" No email, no phone call to let me know that I would not be receiving the book. No apology, just "So would you like to reorder." So unprofessional!! That was my first and last time using this company.
Reviewed Jan. 31, 2019
I was a tutor with InstaEdu for years before Chegg bought them out. In August 2018, I wanted to add a new subject to my list. However, I was already maxed out at 40 subjects. I tried multiple methods to remove some subjects myself, before I finally decided to contact Chegg about the issue in September. Now, 4 emails and 1 phone call later, they have done absolutely nothing to resolve the issue, instead responding to every single one of my correspondences with a slightly different paraphrasing of "We're sorry about the issue and your frustration. We have no timeline to fix it. Our team is aware. Let us know if you have any further questions." To anyone thinking of tutoring online through Chegg, please reconsider and take your valuable brains elsewhere. To those considering receiving tutoring through Chegg, please be aware that the tutors are treated horrendously.
Reviewed Jan. 17, 2019
I have no account with Chegg, nor have I ever done business with this entity. Yesterday, I noticed a $41.48 charge on my credit card associated with this company; I tried calling them, but their phone was either disconnected or changed. I reported this charge as fraud, and had to replace my credit card. Obviously, this is a recurring problem with this company, as I found many people complaining about unauthorized credit card charges.
Reviewed Jan. 14, 2019
In October I sold a textbook to Chegg. After not hearing anything for weeks after they received it, I contacted them. They claimed to have sent my book to the publisher for authentication, a book I purchased at the campus bookstore. Here we are three months later and they are still claiming it is with the publisher. They are thieves. A book previously returned to me had their store stickers on it, they had intended to keep and sell my book.
Reviewed Jan. 12, 2019
I paid for my daughter's books over a year ago. This year she paid for her books herself and didn't send them back in time so they charged her. When she didn't have enough money in her account they charged my card from over a year ago. I never gave permission for this and my card number that they had on file for me has since expired but they found a way to use it anyway. When I called them they explained that they NEVER take a card number off of an account. They will deactivate my card but if this happens to my daughter next year guess what THEY WILL DO IT AGAIN. My only option is to call my bank and cancel the card altogether. What a complete illegal racket.
Reviewed Jan. 10, 2019
I rented a textbook for a pretty decent price. I returned the book on time, and they still charged me $200 for the textbook claiming that they never received the rented textbook back. - I'm still in college and needed that $200 for so many other things. - Additionally, I rented an Ebook from and every 5th page was blurry to the point I couldn't not read the information on the page. When I went to customer service the first guy said that nothing was wrong, the second lady told me that they would fix it within 10 days. It was never fixed, and when I tried to follow up with the company there was no record of me talking to anyone or requesting help. - TERRIBLY RUN COMPANY. THEY WILL CHEAT YOU OUT OF MONEY. The prices look good, but there are WAY more trustworthy companies out there. I hope this helps someone from getting robbed.
Reviewed Jan. 6, 2019
I sold books back to Chegg in July 2018. I waited for a month to receive a $200 check but it never arrived. I contacted Chegg and they said they made a mistake and would send a check out. This has been going on every other month and still no check. It is now Jan 2019 and now I'm being told I have to send a copy of my bank statement from July until now showing I never received a check. I'm at a loss on what to do now.
Reviewed Dec. 27, 2018
I was very disappointed about this website, as they blocked an amount of money my card and after they charge me again the same amount of money. The costs are too high for the quality of support they are offering. I needed help with Java so besides the fact that the tutor did not know Java very well, he was going on for three hours so that cost me $75 and he messed up my initial code as well.
Reviewed Dec. 13, 2018
Keep charging my credit card for over a year about a service that my son never used or asked for "to the best of his knowledge". My wife used her credit card to rent a book for my daughter, Chegg.com cancelled the order because they don't have the book anymore yet her card was charged, when we called them they say to check with the bank. This company are bunch of thieves and manipulators, never use them. I will make sure that no one that I know will ever use their service.
Reviewed Dec. 12, 2018
Chegg would not give me a refund for a service my son was locked out of but continued to charge my account for seven more months and will only give me one month refund. Terrible customer service. Spoke to Shirley's supervisor who would not give me his supervisor, because "they" don't take calls. So unprofessional. Such a ripoff. So disappointed in this company. It's college students using their service. Pathetic how they screw them. Would not recommend to ANYONE EVER! Bad business tactics. Disgusted.
Reviewed Dec. 11, 2018
Chegg provides less expensive textbooks and other helpful services, but when I needed to cancel a textbook order that I had ordered less than an hour prior they said that they couldn't and I would just have to return it when it arrived. When I asked about free shipping on ordering the correct book they said that they could provide it, but I should call back once I order the book and they will refund it then. To ensure they could refund it I called right before I placed the order. When asking to confirm they said they could, but did not ask for any of my information. I had to ask if they needed my account to refund it and they said they needed my email. After starting to give my email they hung up on me. I am glad I hadn't already placed my order! I will be sticking to Amazon Rentals from now on.
Reviewed Dec. 5, 2018
Rented a book, they throw in some study thing that you won't ever use. I cancelled the study part, but they kept charging me. When I call to complain they say it's non-refundable. All they want is your money, and they couldn't care less about you as a customer.
Reviewed Nov. 30, 2018
I rented a book from Chegg and the subscription ended two weeks before my final exam. I contacted the online customer service and the person was very useless. He/she told me to contact the publisher to have access to the book they claim they are renting. I told them it is weird that my subscription ended before the semester and I explained how I didn't know when my final exam was that is why I rented the book. This person suggested to talk to the publisher. How I'm I suppose to contact the publisher while I rented the book from Chegg.
Reviewed Nov. 27, 2018
I can't believe that they cancelled my books a couple of days ago. Today I had to pay for the books again because I still need them for the rest of the semester. I will never buy or have anything to do with Chegg ever again. I don't like the way they treat their customers. After I am done with these books I'm getting rid of this.
Reviewed Nov. 27, 2018
I ordered an Ebook from Chegg that I needed for a class for college. My schedule was changed so I needed the book a bit longer than the original time I rented the book for. Therefore, I paid to extend my rental. With two weeks left of my class, I couldn't access my book. Every time I tried to access it, I received a message that I was not authorized to access my book. I emailed Chegg and I received an email back apologizing and that they refunded the money I paid for the extension. I replied that I did not ask for a refund because I still need the book, I just needed to access it. Then I received an automated email.
I then called, the guy who answered took 10 minutes to figure out that the problem was the author of the book no longer allowed Chegg to rent the Ebook. I never was sent an email prewarning me, nor did I ever read any type of disclosure this may happen, I wasn't offered any sort of credit, empathy, sympathy, or compassion for this inconvenience, and I certainly wasn't offered any money towards having to rent this (Ebook) from another company so I can finish my class! Chegg only cares about taking your money, they couldn't care less about our your education.
Reviewed Nov. 27, 2018
I have used multiple services that Chegg has recently purchased. A major one includes EasyBib. After Chegg purchased them the site has turned into a "let's see how much money we can really make" service. The site has been cluttered with ads. Additionally, they only support MLA7 and MLA8 for free now, even with ads. I will refuse to use any of Chegg's Services from here on. They are dishonest and never even responded to my email about an account closure. If they aren't making a ton of money off of you (additional to ads) - they don't care!
Reviewed Nov. 22, 2018
I purchased one month of Chegg study. I only needed it for one month, so I went to cancel my subscription. When I went to cancel it I was given an offer that if I kept my subscription another month it would only be $5, so I kept it for one more month. When that month came, I was charged $15, not the $5 stated. I contacted customer service and was told they couldn’t refund me the difference, they could only cancel my subscription. I decided to keep it since it turned out I still needed it. Now a few weeks later I get an email saying they undercharged me, that they should have charged me $20 instead of $15, so I will be charged another $5. That’s the amount I was supposed to have paid originally! Better to avoid them altogether, and don’t take their lie of renewing for $5, it’s a scam!
Reviewed Nov. 13, 2018
Seriously, if you had negative stars I would be on it. Don't ever return a textbook with this company. I bought a nearly $200 book (which arrived well past the scheduled delivery date) and they offered a buyback amount that was insulting. Upon receiving my book, I received an email that stated my textbook may be an unauthorized copy! After several frustrating phone calls to their customer service department (no, there is no direct number for the billing department) I still haven't received my money. Don't ever return a textbook with this company!
Reviewed Nov. 8, 2018
I'll make this easy. Just do ** use this ** website. I'm so pissed right now because they've been charging me for over a year and I can't even cancel my subscription because "supposedly" I don't have a subscription yet. THEN WHAT THE ** AM I PAYING FOR YOU **? I visited their website one time to find a solution to a problem. And after that I've been charged every month.
Reviewed Oct. 22, 2018
Chegg, without my consent, instituted a monthly description fee as from March 2018. I have previously (October 2017) canceled my yearly subscription and have not given permission for automatic renewal. I am from South Africa and have extreme difficulties in canceling the monthly subscriptions. Chegg was unable to locate me on their system even after I have provided them with all the information they required. Still, the payment went off from my bank account. After complaining about the umpteenth time, they suddenly were able to find the illegal deductions and promise to pay back the last three months' payments. I had to inquire at my local bank for the remainder of the illegal payments done.
I have already reached out to my financial institution regarding Chegg's unethical and unlawful financial conduct. These charges cannot be reversed. The only way to prevent Chegg from continuing this unacceptable practice is to close my current card and have a new card number issued. This is an immense inconvenience as it impacted many of current creditors. It is almost November 2018, and not a cent has been refunded. I am wondering how many other foreigners have been the prey of Chegg? This is unethical and punishable by law in my country. I would like to believe that this unethical business conduct is also not acceptable in the USA???
Reviewed Oct. 10, 2018
The service they provide is not worth the money spent. They are so greedy, whenever you look for someone answer to work they claim that they have the steps but when you use their service most of the answer are garbage. Not worth the money spent on this false advertising service. Do yourself a favor and look elsewhere for homework help.
Reviewed Oct. 8, 2018
After reading the reviews I realized that I wasn’t the only one that had a problem with Chegg. First, I tried to use the tutor service. 30 minutes into the lesson and I didn’t get any type of help. Tutor keeps saying that she was working on the problem and to book another class for one hour. 30 minutes passed and I didn't get anything. The tutor only wanted me to stay longer to pay more money For the solution of one problem when what I was looking for it was an explanation and the step by step Solution of the problem.
Second problem started last week. I keep getting a message saying that I have multiple accounts and it doesn’t allow me to do anything. It forces me to log in again every time I get this message and I can’t get the solution of my questions. I tried to send emails last week and today and I don’t get any answers. I’m sure they are going to charge me like I was using my account and the services. I don’t think is fair.
Reviewed Oct. 5, 2018
Clearly, Chegg has some books that are significantly less money than buying from the school bookstore. I usually buy 2-3 books and find myself spending at most $50-$60. Shipping is free on orders of $50 or more and sometimes they have other deals and discounts. They ship your books right to you and then when you need to return the books, you just print out the shipping label they provide and it is prepaid, so you don't have to pay to ship them back, and why should you when they're the ones who want the books back?
The rental period is longer than a semester, so you can even order your books early and worry about having to return them while you still need them. Usually the books have some highlighting or some indication of use, but are in acceptable condition. I did receive one book this semester that was in awful condition. When I wrote to customer service they got back to me quickly, decided to send me a new book, and refunded my money for the inconvenience. I haven't been disappointed by this textbook service.