Chegg.com Reviews

A simple request for a Chegg study subscription cancellation, turned into the representative canceling my eBook instead, during my midterm week when I needed it the most. My issue escalated and was met with nothing but apologies from each supervisor. They informed me of Chegg's policy, which states that if an eBook is deactivated, the only way to regain access is by the student repurchasing it. It did not matter that it was not my fault, it didn't matter that it was their representative that made the mistake. The burden of fixing it fell on me, the college student with an income that is sporadic and unreliable at best.

They are a scam! They hung up on me when I asked for my money back like 3 days into a subscription. I contacted them before this about issues I was having. They did not have answers to almost all the problems I needed. The answers they did have were wrong. They did not refund my money. Stay away!

I sponsored a student for a book, he attempted to cancel in November and though the cancelation was successful. In December, I got charged to my account and I thought it came because he cancelled at mid period of the billing, but oh surprise, they billed me last night and my account overdraft. The student ended his semester in December first week and did not attend since until this week; we know there were holidays and school break, so he did not use the book. I called and the operator and supervisor said they have a "police" do not refund books, so I am giving away my money and the overdraft to them and they refused to credit my bank account.

I signed up today. They instantly charged me $21.35 for “monthly subscription”. In about 15 mins they said my subscription expired and needs renewal. I quickly contacted my bank and explained. My bank is taking care of it but PLEASE STAY AWAY! Look at reviews. It’s a SCAM!!!! I wish I saw the reviews before. I am not sure how they are allowed to exist. Save yourself and STAY AWAY!!!!

If I want to unsubscribe, I can't either because I can't log into my account and I can't manage my subscription, so they would be forever charging me. The only solution to stop this is to cancel the card so that they can no longer rip me off for a product that I have not been able to use even once. A scam and a disgrace this way of acting.

I've had Chegg for 3 months and it has come in really handy for more challenging chemistry problems, or if I just don't have the time to finish by myself. There are answers for courses way past the Gen Chem level and my posted questions are answered in less than an hour. Definitely worth the money if you want an assist with your college courses.

Overpriced monthly charges. Study packs are slapped together messes of missing chapters and content at sometimes of ridiculous amateur submissions if at all. The book that I purchased had no updates to its newly released content (which means that you have to rely on PDF files your instructor may or may not have for those newest edition chapters that were supposedly available and benefit of this "service"). Fonts and highlight code font (for programming) is almost unreadable and when you try to maximize the screen or even try to adjust the viewing pane, everything goes out of kilter and is almost impossible to read and leaves you with no option but to reload.

Do not use this site!!! I used this site for a year and paid a monthly subscription fee, $10.55/month, which automatically came out of my bank account. 10 months after canceling my subscription, I get a random CHEGG monthly charge to my account!! When I contacted them, they couldn’t find any account information… Beware.

Waste of money. Most of the answers on the website are wrong and there's no way to get the right one once someone has already answered it with the wrong answer other than posting the same question again which uses up your free 20 questions. It's frustrating to pay for a website that always has the wrong work and answers.

The large majority of the answers to questions on the website are incorrect. The website also often reads my computer as multiple devices somehow and there have been multiple times it shut down due to "too many device switches". There's honestly more useful information in comments of questions where people will actually give the correct answers. No regulation on answers, awful software, and they just updated the front end and made it 10 times worse. Just avoid completely.

I purchased a text book from Chegg.com via Amazon and now Chegg.com is charging my account $11.99. I'm not sure what this charge is for but it was not authorized by me. I've already filed a complaint with PayPal but Consumer Affairs should know about this as well.

My son had a credit card on my account. He thought his subscription was done when his credit card expired. The company continued to fraudulently charge my account until I asked him what this monthly charge was. They claim they can only refund 90 days of charges. Yet, they were charging to an account that they were not provided the new expiration date for and the subscription number and monthly charge was actually changed with no authorization from my son.

I purchased an E book for Chegg which I have used multiple times in the past. My wife was experiencing issues uploading multiple pages and all of the highlighting features were not working properly. I reached out to Chegg and they said it was outside the 14 day guarantee period so they are unable to help me with this! Beware when subscribing to their E-Books and their customer service is garbage.

I purchased a textbook and was told it would be delivered in 2 weeks. After 5 weeks it had not been received. When, I contacted customer service, they said not only did they not have the book, they were unsure if they would ever get it. They were quick to refund my money, but I never should have been charged for merchandise that was not in stock.

If you get the subscription you will want to pull your hair out by trying to cancel. As a student, I used it for answers on homework and how they got that answer. Which in that aspect was good. That is until I wanted to cancel because I was done with the semester. I looked on website and app. Nothing. I actually lost my card at one point so I canceled the card. And I'm not kidding when I say they still continuously tried to charge the card. Every. Day. for a half a year.

Chegg used to be the only thing that got me through my STEM math classes. Now I can't use my account without it being flagged as shared. Four times in less than a week I was locked out. First I was told "it is what it is, wait 48 hours", then I was told "it's because you use a hotspot for internet, wait another 48 hours, only use the app on your phone." I solely used the app on my phone, flagged again. Instead of screwing around with customer service for the 4th time knowing I'll be told I have to wait 48 hours, I canceled my subscription. I'll be using Brainly from now on, it's free and doesn't give me a headache.

I paid for Chegg.com study and when I used it to help me understand how I was missing problems on my college work, I was sent an ugly email threatening to cancel my subscription for cheating. I paid for the service and should be able to use it without receiving intimidating emails.

I've had repeated problem with Chegg which has required verifications of all sorts. This is what I was told tonight that would cure my problem ....Quoting...."You can download the app, turn on and off your device, reboot Wifi, uninstall and redownload the Chrome app. These are the things we see work that will rectify your issue. They are not guesses." So, I was told I might have to uninstall and reinstall Chrome with every use if necessary. Chegg does not have to verify who they are when they take your monthly payment.

I asked for help with electronic access code immediately. They refused to help. They did not refund my purchase price. They continued to refuse to help with the code. Now they refuse a refund. Fraud!!!!

This "business" I believe is colluding with schools using stolen credit cards. They committed fraud at 3AM by charging my CC 3 times, one after the other for the amount of $19.95. Ive never heard of this "business" in any way, shape or form until my bank notified me of the charges. This "business" provides students the ability to cheat on exams, which you can find evidence of on Reddit. Their entire purpose is fraud. Still looking for a California license but I don't think they have one, I think they are out of India. They are nothing but a scam.

I cannot figure out how to view page numbers in Chegg's eReader service. I've downloaded both the app on my Android and used my computer. The only answer on google is locked behind Chegg's 15$ Paywall.

It’s clear, from other people on here, that they are having the same problem as me, but here’s my story. I have used Chegg for a while. For the most part, they were fine. They were good for studying and providing solutions to problems that I could go back and review to see what I got right or what I missed on homework problems. It was good feedback, and helped me immensely.

So, I am a college student and I have been using Chegg for a while now. Although it does have its perks, it also has its problems. I pay almost $15/month to utilize their services, which means I should be able to do with my account as I please. I have an iPad, MacBook, and an iPhone; all of which I use for both school and personal use. On my iPad and iPhone I use both the Chegg study app and Chegg.com to do my work. As of recently and times in the past, they have started to both suspend my account and require me to change my password because I either use Chegg on too many devices or they accuse me of sharing my account.

Be careful. They just charge you monthly. Not possible to cancel the order or subscription in their website. Not a reasonable service. You pay money and receive a little service. That's it. They keep your information including credit card information and you are not able to remove them.

I have use the service before and it was ok. Back in January I decided to sign up again to be able to study remotely. When I did it in my old iPad, service was normal, but when I decided to update my iPad problem started and the system did NOT work. Worst of all, I called on the 10th and the lady directed me to do few things to correct the problem, I did all I was directed and did not work nor I received the phone call I was to get from the expert in the system.

We bought a textbook from them almost a year ago. Beware, they slip in a monthly subscription service whenever you simply buy a book from them without you ever realizing it. They asked if we wanted a subscription - a pop up window and we said "no". But they gave it to us anyway! So we ended up being charged $14.95 every single month for almost a year now and just discovered it when our credit card called us as it was considered suspicious activity. We never willingly signed up for a subscription. We only bought a book. When I called them to refund all the money they took from us, they would only refund 3 months! What a load of ** this company is!! BEWARE - do not buy anything from them!!! They are very sly in sliding a subscription past you. I am not impressed with their unethical business practices.

I rented two ebooks and a textbook, when I went to use the ebooks I had rented there was no history of my purchases. I was already charged and yet no history of my purchase only through my bank. When I called the person who handle my call was very unprofessional and no apology at all for their mistake. Then gave me attitude and responded all I had to know was that I was gonna get a refund, which I said, "How are you gonna fix this problem because now I had a class to attend and no book." Secondly I had to cancel my debit card because Chegg tried to charge me again for a book that I already was charged for.

Multiple fraudulent "Chegg Order" charges to my credit card, notified Visa & canceled card today. Google lists many instances of such activity & the BBB lists 384 complaints. WHAT is going on with this company. I seldom use this credit card and trying to figure how "Chegg" processed 2 different charges to their site[?].

I cancelled my service 2 months ago and Chegg is still deducting from my account. I've called numerous times and was told I would receive a refund. This has not happened!!! Last time I called the rep had the nerve to tell me that it was my bank's fault. Poor customer service to say the least.

I tried to get my books early for school to have them ready. As it turns out, my school cancelled the class I was enrolled in due to low enrollment numbers; however, since it was past the 21-day return policy for Chegg (they go off of order date) I wasn’t able to receive a refund so I’m completely out of the money I paid. Never ordering from here again. Unbelievable.

I ordered my textbooks and went to check on the status of the order days later only to find one book had been canceled. I went from paying $78 to having to pay $110 for the same book a few days later and Chegg would only offer me a %15 discount. Their explanation was that they must have run out, got more in stock, and jacked the prices up to $110 now. I asked on the Chegg chat if I would have any issues with my orders going through Chegg and was assured this was a great site and I'd be thrilled with my experience. Now I will have a week less to prepare for classes and I had to spend a lot more than I had planned to spend.... Livid.

I lost my textbooks in a housefire 4 days before exam week. Chegg is going to charge me full price for not returning the books. Or, I can buy the books from somewhere else and return them. Nothing like adding more stress during this already stressful time. Apparently, I haven't lost enough already. I've been a faithful customer since I started college. The fire marshal is willing to send them a copy of the report. Some companies are only about the bottom dollar!

I could not accept the idea of what 1 account use only device. Even when I swap to my only device so they just only allow to swap one a month, and they send the verified code by mail but could not use that. Finally, they blocked my account because many attempts. Thump down.

I used to love books during my undergrad and when they were going through UPS. Now that they changed to FedEx they kind of started to go downhill. I am in graduate school and have ordered books there two times before. Each time I returned my books I would get emails upon emails saying my Chegg books are due and they would charge me $6 if they aren't due on time. They actually did charge me a couple of times because I thought with COVID maybe FedEx is late. However, they just weren't processed.

I initially joined Chegg for homework help for a Accounting Math class. I used the service on the laptop. I tried to use it at work but was told I was not able to since it was a shared device. I then used only my laptop. Today, I was sent an email accusing my of using many devices and that they were going to suspend my account. I immediately cancelled this subscription. If I could have given them 0 stars I would have. Horrible customer service.

Continuously get locked out of my account although I am the sole user. Their tracking system now locks users out for having too many tabs open, claiming a breach of their sharing policy. What was a good site last year has become a a pain in the backside. My account has been suspended 3 times for no reason, often during timed assignments. If I could give less stars I would.

Chegg fraudulently added a subscription to my order. They hung up on me 3 times when I tried to resolve it. Finally, a person recorded my complaint but did not honor their commitment to reimbursing me.

I returned a rented textbook May or June 2020c, they charged me a late fee because they never scanned it in. Queue, I reached out and told them I returned it on time, they checked and said I did return it and that they never checked it back in properly on their end (I have Facebook Messages to prove this) and then they refunded my money. However, a month after this incident, they are doing it again and charging me even more for the same book that has been in their possession for nearly 6 months. I am on hold with customer service and have been for 30 minutes now. No given wait time and I am beyond frustrated with them for doing this yet again, for the same book!

I have had a Chegg account for the last 3 months and every time I try to use the service it brings up a DEVICE LIMIT screen which blocks the ability to use the service. I am paying a monthly subscription fee but feel like it is a total scam. I have spoken to a live chat rep every day this week and the only solution to my problem is they offer me a free device swap but they never fix the problem, for being located in Silicon Valley they are probably the worst IT department out of any company I have ever dealt with. I feel like this is a complete scam and a rip-off. I wish I could take them to court for all the back pay I have paid them for a service that NEVER works as promised.

I have been trying to access textbook solutions for a month now. It keeps telling me that my device is not registered and I have to swap it. Well, I swapped it a few times but it's still the same. I asked for help from Chegg but then when I log back in it's the same problem all over again. I feel like wasting my money. It's not helpful if I'm not able to access it.

My daughter used this service in college. After she graduated, we received a renewal charge for services in advance. We canceled, and they have continued to charge us annually. The credit card company says they are unable to cancel due to the terms of their merchant agreement. Be very careful doing business with this company. They push fraudulent subscription charges through on your credit card for several years and apparently can get away with it.

This company is fraudulent!!! Please stay away, I've had account with them for one year and decided to close the account when school finished 6 months ago for me. It wasn't until recently that I noticed several charges on my account. Over 30 dollars for a book I never purchased obviously 'cause I closed my account and don't even go to school! I will be reporting this fraudulent activity and letting every student in my class know about this ridiculousness, they can't get students to sign up so they charge them. LOL. Not on my watch!

Bad customer service. Can't reach them at all. No live chat, no response in social media, Waited for 1 hour for password setup email. Never appeared. They need to be responsive, because students are writng to write papers.

Last year when I was a freshman in college I used Chegg and had a good experience, so I was looking forward to using them this year, but my experience with them so far has been absolutely annoying and aggravating, and I will never use them again. I ordered my books early this year, and although my old debit was on file on my account, I entered my new one before confirming my order. A week and a half past, and I still hadn't received my order. At the time, I assumed shipping was going to be slow because of Covid, but then days began to past and I still haven't received an order, and the tracking was not updated. Although they refunded my shipping, I still needed my books.

I have been trying to access this site for two hours. Ever since Chegg's greedy device tracking system was installed, I've had nothing but issues. Tonight I spent 2 hours online with Customer service after 3 calls and no RESOLUTION. Every time I log in I receive a pop up box that states I have reached my maximum devices. I use one computer and one computer only! Customer support walked me through some steps that they said would resolve a bug on my account but after following the steps 4 times, I still receive a pop up box that states my account is restricted or that I have reached my maximum devices. They have issued a trouble ticket. I will post again when I receive a response from Chegg. Tracking system with their new account states only two devices. I have the same two devices on my account. I.e. the same computer twice. Looks like a software roll out with a lot of bugs to me.

With the experience I've had lately, I am done with renting books from Chegg. I have been renting from Chegg since I first started college and have never had a problem until now, but it’s been bad enough that I know I don’t want to go through this ever again. First, I rented a used textbook for $50 that came horribly damaged, with the pages not even attached to the binding, and some pages completely loose. If I’m paying $50 for a book, it better be in good condition. I was told I would be sent a new book. That order was canceled, and I am now stuck with probably one of the most beat-up books I've ever seen. I sent an email asking if they would be getting any more copies in and never received a response.

Do not use Chegg if you ever want to drop the class. You won't get your money back, even if you don't touch the book. I tried to return the book and was put on hold for 30 minutes and then told no refund. Don't use Chegg.

This has been a really bad experience. They do not keep in touch with you. I all of the sudden saw a charge of over $200 on my credit card. I called and was told that as long as I returned the books my account would be credited in full. That was over 6 weeks ago. I sent an email 3 weeks ago and never heard back. I am currently on hold for over an hour waiting to find out where my refund is and why it's taking so long. I will be calling my credit card company and making a complaint.

Facts. Ordered Ebooks not available on site. Account says I have no orders or Ebooks. Chat person hung up on me. Called twice waited two hours finally got someone who said they weren't sure and were looking then got hung up on. Checked my payment and it went through.

First of all, I will state that I only uses the solution department for Chegg and I only ask question about calculus class. So, my experiences may differ from everyone else who also uses the solution part for chegg. Ok so let's get this straight, I can say that 80% of the solution that chegg provides about a hard calculus question is partially wrong. The good thing is, the answer is usually already provides a good first step about the question you asked.

I graduated in 2014. I just discovered I have been paying for EasyBib (a paid citation service) since July 2018, to the tune of $9.95 a month. It's now July 2020. Neither of the two reps I spoke with were willing to give me the contact information listed on "my" account, its a secret. This is fraud, I never signed up for this service. MS Word does it for free, why would I pay Chegg?

I purchased a subscription to Chegg Study. I use the subscription at home, on my laptop, phone, and at work. As a result, Chegg falsely identified my account as a "shared" account and suspended my subscription. When I called to explain my situation, they told me there was nothing they could do. I would have to wait 48 hours to see if they were going to unsuspend my account. When I asked to speak to someone who could unlock my account, I was told that there was no one. This is a very poor customer experience. If anyone utilizes this service from multiple devices, be aware they will falsely accuse you of sharing an account so they can bill you for an additional account. This is clearly fraud.

I mean, seriously, I understand it's COVID19 and your guys have to charge me the monthly access fees to prevent yourself from bankrupt despite I did not even sign in to used it after May 2020. It's a pretty smart move. So I have to give you credit for that. Do it legally for one month then start to charge me the fees despite I cancel the subscription. Alright, you got my 15 dollar this time. I cancel my subscription again. Don't you dare charge me the next time or I will ** your customer service.

I was informed there was a breach of information, signed to join a class action lawsuit and they decided to close my account, take away access to my online rented book halfway through my course, refuse me a refund, and not answer any questions beyond directing me to a the lawyer for a lawsuit. What a way to do business. All while never giving me warning of what was about to happen. NEVER using them again!

Chegg is itself a cheating website. They have all the useful textbook solutions but of course, other than the textbook solutions, every other question that we post related to college comes under cheating because it is the college's property. Chegg helps students with cheating and colleges in an academic integrity investigation. Why would Chegg accept questions in the first place and later help professors? And they claim that they can give any personal information which is against a person's privacy. They either should have strict rules of what to post and delete the questions that look like college's property or it should be banned.

My daughter signed up for the subscription service which was really a waste of time. We cancelled the service 2 months later but they kept charging us. Even though I had changed my credit card number, the charges from Chegg still went through. I called and they would only refund me the last few months and not the entire 9 month period she had not used the service even though they could confirm she had not logged in for 9 months. Make sure if you dare sign up for their service that you watch your credit card and have your credit card company block them after you cancel.

I got the monthly subscription service for my son who is in college and he can barely use it because it is constantly suspended for "suspicious activity". So it ends up being $14.95/mo for nothing. My advice...Don't waste your money unless you only have one device and are planning to use it in the same location all the time. My son goes back and forth between his college dorm and home and like most college students has multiple devices (2-laptops, iPad, iPhone), and our home computer. Especially now with the COVID-19 pandemic and classes are all online he has been coming home more.

Chegg tutors answered my call in less than 3 minutes holding, granted I happened to be calling as soon as their office opened so the line was likely shorter than usual. Once I got on the phone I explained the billing issue I had experienced and the representative did not hesitate to offer me a full refund and credit to my account. Overall, it was a customer service experience on the tier of Amazon.

I was using Chegg for a long time now. But they suspended my account time to time saying that my account was shared used account. I changed the password and protected it without anyone knowing it. Even after that they keep suspending my account saying different stories like I have used so many tabs, I haven't logged out properly so and so. Then I thought ok it might be my fault and I kept a keen eye on everything and did everything as they said. Then they suspended my account as soon as logged in without me doing anything. I just had time to log into my account only.

Stole over 100 dollars from me. Con artists. Be careful, customer service promised a return for an incorrect debits that should have never happened. Then never returned the money. All of this happened in the middle of covid-19 when everyone was struggling. Absolutely ruthless, I think most the reviews on here are fake or provided by bots from Chegg.

Just wanted to check a few answers but couldn’t get onto site! What the hell am I paying for?? Bastards really screwed me up. Also often answers are incorrect and it’s tough getting credit for them! I’m demanding reimbursement for a month after this evenings inability to even access site!!

My daughter had a Chegg account for studying and the account was "flagged" for sharing and shut down. It has been down for a few days. They will not refund money for account being down, nor will they do anything over the phone. They are rude, hard to understand and crooks if you ask me. Terrible customer service.

Updated on 05/02/2020: This company helped us tremendously with our book rental issue. Refunded our money and was very kind and supportive. I highly recommend them to all and will continue to use their service. God Bless!

These people take your money from you and don't answer your posted questions. I posted one question that I needed an answer for. As a result I received an email stating that I have committed an honor code violation and that my question has been removed from the website. It also said that my account will be terminated if I upload any similar questions in the future. The due date was near and so I had to find other reliable sites to help me in this situation. A question I submitted before this one was not answered and was closed without it even been answered. If you are looking to get quality solutions I believe Transtutors in a much better website than Chegg in all aspects.

These people steal your money. When an unknown transaction is debited from my account by Chegg.com they cannot find the order, amount, or transaction in their records to verify and refund. They are not interested to help you and will rather keep your money for no reason.

I always get at least 3 of my questions unsolved or solved in the wrong way. This issue has happened several times in my recent subscriptions and I tend to find the answers using similar websites like Chegg. I tried to contact Chegg through their e-mail but there's no response. Moreover, whenever I tend to give a low rated answer, someone will negotiate me until I prove them wrong. I have attached screenshots of some of my closed questions & wrong answers for evidence (one of them has not been answered since 11/23/2019). It has become a waste of money & time.

I am a mature (middle-aged) graduate school student. When an illness and death in my immediate family forced me to take an unexpected leave of absence from my studies early in the semester, Chegg graciously accepted my return of three rental textbooks and gave me a full refund -- even though I returned these way outside the 21 day return window. I offered to pay the return shipping on the books, but they paid for that, also. I am extremely grateful for their compassion and flexibility and will use them again when I return to school in a year.

To make matters worse, they processed a payment for another month AFTER suspending my account. I tried calling their customer service, but they were unable to help and basically processed a refund. I think they misinterpreted what I was asking. It's not right to suspend someone's account with no human interaction or oversight and also charge them a fee after suspending the service. This is the problem with extreme automation in customer service. There needs to be a human component! I requested to speak with a supervisor but that was denied.

Chegg cancelled my account after two days of signing up and using it. They let me know via email which actually lamented MY cancelation of my account and asking if they might "change your mind" I found out later that Chegg cancelled and deleted my account, without warning, with no appeal or specific information because the account demonstrated activity that MAY indicate multiple users. I had never shared my information over those two days. I was never advised there was suspicious activity or advised my account might be breached.

I paid for an account 4 days ago and I am not able to use it at the moment. Their customer service does not respond to my email neither do their phonecalls go through. I feel scammed, frustrated, furious, angry and depressed. Thank you Chegg for making my life horrible. I wish nothing but the worst to whoever is running this fraud company and swindling me as well as many other people from our hard earned money.

Beware!!! All the books were missing pages, all the labs were ripped out, all of the codes were bad. Never buy or rent from them! They have a bunch of kids answering phones and they do not give a ** if they rent or sell you books with missing pages, missing labs, and bad codes!!! By the time you get the books it too late!!! They won’t refund you and they will keep charging your credit card and PayPal! Do not let them get hold of your PayPal or your credit card number!!!!

The company gave me a choice between a refund and an addition of 120 minutes on the account when a tutor tried to scam me.

I had an issue with Chegg study charging my account after I rented a textbook from them. I called and within 10 seconds the issue was fixed since they have my phone number associated with my account. Absolutely fabulous customer service! I've never been on the phone with a company for such a short period of time (literally 30 seconds) with my issue fully resolved. Their textbooks are also cheap, in good condition, and timely and Chegg Study is very helpful. Couldn't recommend them enough!

Sent in a book which was received in October - no response over a couple of months. Finally in January someone advised book was received and payment was issued. Now February and they advise book was unsalable and they would send it back. Pretty sure they sold my book and are sending me someone else's book because they don't want to pay the money. DO NOT BUY OR SELL BOOKS THROUGH CHEGG. THEY ARE NOTHING BUT CROOKS. IF I COULD PUT NEGATIVE STARS I WOULD HAVE.

Please don't use this site if you're a student! They make it hard to use and even harder to cancel any "services". They activated some "tutorship" without my say so and without any notification so I found out when looking at my bank account. There is no way for me to fix this, the website just redirects me to its FAQ. Completely a scam!

This is a fraudulent business. They get your credit card and charge it non-stop. They act like it's a trial but they just start charging you. They also make "canceling" very difficult even though you never actually agreed to the subscription. Stay away.

I have been checking my email on a regular basis and there is NO email about the subscription, the charges or invoices about this shady thing that they were billing me. I talked to the receptionist and he doesn’t know what is going on and had no explanation about what the charges were about. In addition on their site, the billing detail pointed to an account that I rarely use and this shady subscription was actually billed on my regular card. (I was trying to remove the billing info, that’s how I found this out.) The receptionist failed to give me an explanation on how this happened neither.

I used Chegg Study on and off for a while, and while it didn't give me perfectly correct answers for what I was trying to study, it would often help me get there. HOWEVER. Cancelling it this past time was a PAIN, and I think they purposefully do this. I'm a college student, I can only afford to use it a few times, and it is ridiculous that: 1.) you can't cancel in the app or on mobile at all, but they don't directly tell you this or offer any instructions to let you know you can't.

I have purchased all of my textbooks for the last 5 years of college through Chegg. Every book they send me is in good condition and in a timely manner. They make returns easy and fast as well. I recently had an issue with miscommunication between books being returned. I only had to speak with one person, and she was very kind. They immediately fixed the problem with no issues or arguments.

In my opinion, a company is a SCAM if they don't disclose all terms and conditions before the purchase. My story, I rented a book with $78 and I was just told that I could get refund back if I return the book within 21 days but I wanted to keep book for my entire semester so I called customer service and asked if I don't return the book and could keep the book, would I get further charges? A representative told me that I won't get any!

If I could give them negative reviews I would! Cool concept terrible execution... I decided to try them out for my last month of the semester and all was good at first until the services went down right when I needed them most for a whole night. Less than a week later I get suspended from my account for "sharing my account" which I never did. I simply logged in on my family member's device. They said it would take 48 hours to review my case but my assignment was due in less time! I called and they left me on hold for 30 mins until I decided to hang up. Very disappointing customer service and lousy deactivation protocol. Definitely never using this BS again, thanks for nothing.

Do not pay for Chegg. I have been a customer for years and order books, use the study and have spent hundreds on their tutoring service. This semester I got repeated messages saying unusual activity and making me reset my account. Sometimes multiple times an hour. Then they just locked me out and their rude customer service informed they were debating if they wanted to delete my account or not. After all the money I have given this company they punish me for using an phone and computer and not using Chegg solely in one location. News flash I live thirty mins from campus have five classes a day all over campus so no I will not be on in one spot every time.

Hello my name is Rickardo, I cannot get into contact, and have to wait long to get customer service to cancel card info, thus I'm charged with a nearly $17 subscription fee without notice or a warning from a solution to a JAVA GUI article yesterday, claiming it's a tutoring fee at an absurd price, no other site does this after the first day at least. Also I want to cancel my whole account due to this but it turns out I still have to contact customer service and the online chat do not have the options for the problem of concerns I need solved. I do not trust this site anymore and if I do not get a response I recommend suing this site.

I cancelled my account in June of 2019 when I graduated from college. Chegg is denying that the account has been cancelled. I no longer have access to my student email address, so I am unable to retrieve the confirmation of cancellation. Chegg did not provide a service, since no one has logged in or used the Chegg account since June of 2019. When I reached out to customer support, Nate and his manager Adam did not resolve my issue.

So I had an old account in which money was taken out of on 11/29/19 for monthly subscription and it was closed down within 30mins of them charging me. I called, they resolved it and closed it down the next day being 11/30/19. I tweeted them and they said I had violated the honor code which wasn't true. I only use 1 device at a time after I had the same issue with the back in October. So on Saturday 11/30/19, I open a new account using my Yahoo mail by 10:22pm and it was closed by 10:44pm same day. This is fishy and I need my $30 with the change back. It was a holiday weekend for starters and how on earth can I violate a code with 20mins of me opening a new account? I am not having the best experience with Chegg!

I have to wait 2 full days to know if my account will be deactivated or reinstated while meanwhile I'm paying monthly for the service and I lose days because of ** suspicion. People who use this have class pretty much every ** day 2 days in school time is a lot. Big company scam shit they took down free websites as well. They just want all the ** money even if you still pay.

DO NOT TRUST CHEGG. I am the only person who used this account but since I would study on multiple devices chegg took this as me sharing my account with others. I had gotten emails asking me to change my chegg password as they believed that I had an "unusual amount of activity". I only used this account for one class and did not even use it every other day but Chegg was constantly locking my account and forcing me to change passwords. Then on the date of my next payment I was charged for a full month's worth of use but later had my account DEACTIVATED the very next day. This website took my money for a month's worth of access and then decided to terminate my account. DO NOT BUY A CHEGG SUBSCRIPTION. Your best bet is to ask your professor for homework help or your peers if you want to not have your money stolen.

I use this site to double check my homework solutions for classes. I would say the solutions provided are correct about 60% of the time. Also, if you log in on multiple devices, expect to have to reset your password once a week. They are afraid of people sharing logins, which I understand, but I explained to customer service no one else uses my account. They then proceeded to completely lock my account and not even let me reset my password. I would find a different, more reliable site for the money.

Do not get Chegg for studies. There is Slader that is free and other applications and sites. Chegg kept on charging me even after I canceled and they stated it was a non-refundable charge. Long wait time on phone and chat and agent "Laung" was sooo rude and yelling over me. DO NOT GET CHEGG. Not worth the headache and the rude customer service.

Will lock out your account because of a bad algorithm thinking it's being shared. Whoever designed it assumes college students can get the exact same computer in the library every day. No direct phone number, only an email that takes up to 48 hours to respond meaning you cant use something you are PAYING for. Their "supervisor" says he has no authority to do anything either. Absolutely ludicrous customer service, looking on Facebook you can see they have done this to 100s of people.

Chegg study used to be useful, but recently it is starting to become such a waste of money. They do not let "experts" answer your questions. Pretty much anyone can and the answers usually end up being incorrect. I'm tired of having to ask them to give me back questions since they were wrong. Sure you can get a specific amount of questions back (three), but your grade doesn't change. Also the person answering your question can come up with an excuse such as your image being unclear even if it isn't or your question not having enough details EVEN THOUGH THAT IS THE QUESTION YOU WERE GIVEN! Chegg needs to do better with the "exPeRts" they allow to answer questions.

I made a quote to sell my textbooks in July but due to moving and other obligations I did not actually decide to sell them back until 10/01. I printed the shipping label because it still showed the quote active. They received them on 10/3 and I reached out on the 11th because it showed them still in transit but I had delivery confirmation. They said they have received them and I should be receiving a deposit to my paypal by the next week. I reached out again the following and was rudely told it takes time to process payments and I should have it the next week.

Although Chegg study is useful, its policy is BS. I used this site for several months to get through A/P and Microbio and it helped. However, during my week of studying for finals... two days after conveniently paying for the month's subscription... Chegg canceled my account without notice. They said I shared my user information with others (which I didn't), then when I called their phone line (who were utterly useless), I had to email the account reps. My account was reinstated, my money for the money I paid for was never returned. If you bother with Chegg, I wouldn't recommend linking your account info with FB or Google, Chegg's lackluster IT system will think you are scamming them. In the end, I was the one scammed. Be weary of Chegg and the plethora of incorrect answers on their domain.

1st experience and it will be the last one with this company. This could be my fault doing business again with Chegg but never again am I going to them. Their algorithms for detecting multiple users on an account are so backwards. When I spoke with them they told me, "There's no record showing you are shared your account and your account is active" but they lied. If you work and study on your work computers you'll have to reset your password every 4 seconds. If you use library or lab computers you'll also have to reset your password, because Chegg thinks you're account sharing. If you use a VPN you'll be blocked from accessing the site. Finally, if you complain about any of it you'll have your Chegg account deleted with no refund. They also get sneaky about billing you extra too.

I sold my textbooks to the company in an attempt to make some money as a broke college student. After a few weeks I got the email saying they received my textbooks and they "sent out my check." A month or two later, I contacted them saying I never got it, so they re-sent it. Again, two months later I never got it. So they re-send it a second time. Another month later (today), I call them EXTREMELY frustrated, and they tell me that the check has been cashed and signed for. They told me to file a police report, and they can't pay me unless I do that because someone cashed the check. Not me, or my parents have seen one or cashed one from them. But I still can't get my money. Police probably won't take the case because I have no proof on my end.

Their algorithms for detecting multiple users on an account are so backwards. If you work and study on your work computers you'll have to reset your password every 4 seconds. If you use library or lab computers you'll also have to reset your password, because Chegg thinks you're account sharing. If you use a VPN you'll be blocked from accessing the site. Finally, if you complain about any of it you'll have your Chegg account deleted with no refund. They also get sneaky about billing you extra too.

Linked account with Facebook. It asks me to verify it's me by entering my password before a tutoring session, and every password I enter is wrong. I'm assuming it would be my facebook password considering I just linked accounts and it never asked for me to create one. On top of that their phone lines go down too early, I'm at class and or work all day. The only time I could ever fix this would be at night. Rip my first and last payment of 15 dollars I got like one answer out of.

I have been attempting to order an e-textbook rental from this company to no avail. Their website is having issues on their end so I called their customer service line. The rep who answered my call could not get my email correct. I had to repeat it multiple times and spell it for them 2-3 times as well before they finally got it correct. Then they said they couldn't find any orders. Which was completely dumb because I had already stated that I was having problems placing my order. This reps only advice was to try again tomorrow and see if their site works then or to find my textbook elsewhere. None of this was any kind of useful. I then asked about taking a customer service survey about my experience since it's been so terrible. He says that only people who have placed an order can get the link to take the survey. This whole thing has been unacceptable. Honestly, based on this experience I don't know why anyone would use this company.

I have rented a couple of textbooks from Chegg. They have always come when expected in great condition. I recently ordered a rental. I was charged shipping, though the order was over the minimum amount so shipping should have been free. Since I was in a rush, I just paid the shipping cost. Then, a couple days later I got an email from Chegg that they were reimbursing me for the shipping cost! Chegg reached out to me completely on their own- I hadn't called, emailed, or anything. I was so impressed with their customer service!! I highly recommend using Chegg!

1st experience and it will be the last one with this company. Placed an online order for a textbook I should have received already. When I spoke with them they told me there's no record showing it was shipped because it was being shipped from a 3rd party and I should receive it today. Then I get an email saying they do not know when I will be receiving it. I DO NOT TRUST THIS COMPANY AND YOU SHOULD NOT EITHER! THEY ARE SHADY AND THEY ARE LIARS!

Using Chegg is a risk to your academic career, your school can contact Chegg at any time and get exactly what you accessed and looked at and time your on. Basically if you use anything other then buying books, you can get in trouble for cheating. Chegg will throw you under the bus.

I actually forgot that I was subscribed to Chegg Study for two months and they STILL refunded the two charges after I sent them a desperate tweet. Can’t get a better return policy than that, anywhere.

I was charged 14.95 via PayPal with an email notification then mysteriously charged an additional 1.44 from PayPal with no email notification. The "help" I received with non applicable to my situation and I was given one page of somebody's scribbled, illegible notes on a piece of lined paper. I requested a refund and was refunded the 1.44 and sent an email that the 14.95 was refunded when it wasn't. I have wasted my time having to file complaints with PayPal. Chegg has no managers and they repeatedly put you through to the same belligerent group of people who waste your time. They cannot explain why they charged the 1.44 and didn't refund the 14.95. Turn and run from these con artists.

This could be my fault doing business again with Chegg but never again am I going to them. I would rent the books out and loved how the prices were low but when it came down to returning the books to Chegg. Somehow at UPS they always ended up missing and Chegg never received the items. This is my second year happening and I’m tired of having to explain myself to the customer service on my items didn’t make it to Chegg factory. Chegg is saying I have a overdue in three books which I clearly remember going in to UPS customer service giving it to UPS employee my books in a Chegg box with the tracking receipt.

As with many other complaints here, I used the online subscription once and they continued to dip into my account for several months without any notice. Understandably, I'm supposed to cancel the subscription but if they have enough information to dip into your bank account regularly how come they can't do the ethical thing and notify you via the e-mail address and phone number every time they do so on a monthly basis? All the other companies that I pay for services online send me a notification that my bill has been deducted and paid for on a monthly basis. Clearly, they are playing a numbers game and just hoping they can quietly continue to take money from your account without you noticing. In my opinion, this is exactly the type of problem with online payments and this is clearly unethical.

I had an acct with Chegg since fall. I tried to cancel then pause my subscription at the end of April because school was out. I thought the charges stopped but apparently they were still charging me and it's now July 1st and they just took a payment in 6/29. So I tried to just type in a homework problem to see if I at least had the service and I don't. So they’re taking free money. When I log on my acct it says there is no card on file but yet I am still being charged. I just cancelled my card because others are experiencing the same and some even charged years later. It's not worth purchasing.

I bought a book from my school library, it was a psychology book that I spent over a 100 dollars on. I wanted to sell it to Chegg which they were going to buy from me for 20.00 dollars, my school would have probably paid me more but I didn't want to wait for next year until they have the event. So I sent them the book, they send me back saying that the book is unauthorized copy and that they won't send me the money or my money back. I understand if they don't want to send the money but I don't understand why they won't send me the book back.. I don't understand why I have to lose my money when I can send it back to my school. I should get my money back and they can contact the school or stop the circulation somehow but for me to lose my money and my book, it is just isn't fair. I felt that they stole the money from me especially that my school would have bought it back from me.

We did our very first textbook rental and this will be our last time to rent or buy from Chegg.com. On website and shipping slip, stated it would come with online access code (VISTAS 5E SE+SSPLUS VTXT), but no code upon receiving the book, so it made the rental useless. Called the customer service. I was told online access code was not guarantee regardless what description on its website and shipping slip, really misleading, almost like scam. Return the book right way. Hopefully we can get full refund. Never deal with Chegg.com again. Absolutely not recommended.

I had mixed results doing searches for information on homework assignments. Apparently, any person can submit their homework to Chegg for free points -- HOWEVER, IT DOESN'T MEAN THAT ANY OF THEIR SUBMISSIONS ARE CORRECT! No checks the submitted homework for accuracy! I'm really struggling with my Managerial Accounting and Financial Corporate Accounting classes -- so, I haven't canceled Chegg yet. I requested a tutor help and the first tutor (who was excellent) charged me $15.00 which was immediately deducted from my checking account.

On their website they said you can subscribe and cancel, get a refund. So I did, it cost $16.28. After 30 min I didn't find material I needed so I canceled. It happened April 21 and now May 26, I still not receive the refund. It's only 16.28 but it's fraud. I'm very upset about this. Now as I am writing the review, I came back and read their disclaimer: it states that "Cancellations take effect at the next billing period. Subscription fees are not refundable and unused subscription benefits expire and do not roll over to subsequent months.”

I called Chegg today to cancel my subscription to their services and I had told them I forgot my email and needed to cancel it immediately because I had just gotten charged again. Their customer service lady was rude and kept talking to me like I was wasting her time when I kept telling her I don't know the email. Finally she said "just give me the last 4 digits of the card and the name" after 10 minutes of going back and forth saying I don't know what the email was. Horrible experience and I am never subscribing to Chegg again.

First I was like man.... How am I going to afford to get through this round of nursing school because my books are like $2000 and I'm getting real tired of eating ramen noodles. So I was like I'm gonna shop around and see what kind of deals I can cut. I wanted to make sure my next source was reliable because the last website I used only costed me $5 to rent a book but it was pretty sketchy because they sent me a link to download this book in my email and it came from an old nursing home in Hawaii. It was really weird, anyway... I found Chegg and I was like this could be nice, so I went ahead and ordered what I needed.

Spent last hour trying to unsubscribe. Can't find the option as it shows in faqs. Very rude customer service. You will find what seems to a a solution to your question doing a Google search. Once you pay for the subscription, you will find that the document actually is not a solution or helpful in any way. Chegg doesn't care! Once they got your money their opinion is, "Tough luck suckers!! We just got at least one month of fees out of you. More if you don't take the hours to unsubscribe." Joke site! Enter at your own risk, some people like to learn the hard way.

Chegg is like a really small scam. They provide tutorial but they just steal your money even after you stopped the contract. If anyone Is reading this DON'T MAKE AN ACCOUNT WITH THEM. They are not even responding to my emails.

I went to UPS and they packaged my items to send out, but they mixed up the packages. Wanted return books because I’m in college and along with sneakers I was trying to sell. I told UPS lady and she said she’d retape for me. Both were stated as delivered but when I tried to get my shoes back from Chegg, they claimed they never got the package. So basically I wasted multiple months talking to customer service which were always young workers who seemed to never allow me to talk to a supervisor or manager. They would have me repeat the horrible experience I went through every time I called and basically told me the same thing every time. I would tell them the color, the box, every single thing about my item and still wouldn’t take any action upon it. Repeatedly stated that they couldn’t do anything about it & they would tell me they started an investigation but never would contact me.