Chegg Reviews

I took Chegg subscription around three months ago and they started billing for the tutoring as well which is around $15 extra every month and one of the months they charged me thrice and later refunded only two charges. I simply had to pay $30 without having to use any tutor service. Now that I got fed up with them I canceled my subscription and they have again charged me for the Chegg Study. They don't proper customer service. Nobody gives proper information.

I contacted Chegg in February 2018 because our instructor Pamela ** at SXU did not provide ANY instruction at all for Accounting (she just posted which chapters to read in a book and then submit assignments). So I contacted Chegg online to see if there was any instructor for Cost Management. They emailed me: 'unfortunately, we do not have instructors for this subject'. To me, that was it. The end. But no, to my surprise, I see Chegg charged my credit card $15! when they did not provide me any service at all. It has been a nightmare! They still charge me and I need to dispute the charges all the time. Contacting Chegg is impossible as they do not answer the phone. I am writing the review so that nobody goes through the experience I went through (or am going through, as I do not know if this will be over).

I started using this for physics but it had multiple wrong answers. I have posted a lot of questions and have gotten two correct answers. It has actually gotten me worse grades. I would not recommend this to anyone. They are insulting with their answers. I will post two of my worst experiences. I posted a two part question and the answerer told me that they are only required to answer one part. Ok, I was a little irritated since they weren't even long questions and I was just posting them for quality control and confirmation since I already had a good idea with what the answer was.

I continue to be charged for an account that I have deactivated and don’t use. I have worked through unhelpful online steps and have called their customer support three times with no help. It’s absolutely ridiculous. Update I got through to customer service but they were no help with a refund.

When I searched questions on Google it was showing, me that Chegg have answers for your questions. So I subscribed it and had no answer at all. They want us to subscribe for their online tutors and get ripped off again. So **... scammers. They may use my credit cards details in future. That's why I am going to cancel my credit card now.

I shipped books that I was reselling to Chegg in hopes to receive the money promised by this company. After shipment I was notified they couldn’t accept 2 of my books. I asked that they be returned. The books were very expensive. I never received any payment on the remaining books nor was my books returned to me. After several emails about complaints I never received a reply, payment, or my books at a 300 dollar value. I’m more than disappointed. Chegg is very unprofessional!!!

My son downloaded a book for school. When he couldn't access or open the book we tried customer service. They refused a refund and keep charging recurring monthly charges for a product we don't use and won't stop. Reported the abuse to the credit card company who said we had to fill in the form the vendor never sent. Tired of the runaround. Do not use.

If I could give Chegg a -5 stars I would. My entire experience with this company has been disastrous. I was selling 5 textbooks and quoted for 5 books. I shipped them via UPS to their warehouse in Tennessee and UPS tracking confirmed they received them. On Monday, December 4th 2017. I was estimated to receive payment on sent via check by Friday, December 8th 2017 for only 4 of the 5 books I was quoted for. All of my books were sent in gently used condition with the only wear being the binding due to physically opening the book. No marks, no highlights, nothing. I logged into my account to see if the status of the remaining book had been updated. At that time it still showed as "in transit", even though UPS was showing that it had been received. To this day, my book is still showing up on my account as "in transit".

When I ordered an NCLEX (nursing board) test prep book from them I was told it would come with a CD. I the book without a CD. I called the company and although I gave them my name, my address, my email address, my phone number and their order number they could not find me in the system. I read the order number printed on my receipt to the representative several times and they still could not find my information from this. Diamond, the customer service representative, did not try to resolve my issue and then wanted all of my credit card information. What a scam!!! She would not help and she would not let me talk to a manager. Stuck with a useless manual!!! Will never buy from them again!

I have been a long time member of Chegg and this is the first time they decided to ** me over. I had a 60 minute balance on my tutor account and when I made a post that would be a length of 60 minutes (My Balance) they charged me $23 to do 2 simple questions. My entire balance was gone in addition to the $23 charge that they gave me. When I reached out to them, they said that I only had 30 minutes in my balance. Don't deceive your customers just to make a profit. This should be illegal due to the deceit that they have caused.

I intended to order some textbooks for my daughter but during the process of attempting to check out, I began to enter the university address, (which includes my daughter's name, university address, name of her house, room#) like most universities, I discover that there was not enough space to enter everything. I called Cheggs customer service and spoke to someone called TEQUILA. After explaining the situation to TEQUILA, she began asking the most comical questions. "Are you sure you are on the right page, is that your daughter's school address, did you put the address in the right place," etc, etc. She then told me, "I don't think that UPS will accept that long address, because they have made some changes and won't accept long addresses anymore".

I mailed them books to sell back in December. I knew it would take up 10 business days to get the money I would receive back. After a week and a half passed from 10th business day I reached out to the company. I was told that "there's holiday's in between so you have to count those, it should be there tomorrow". Well duh, I did count the holidays but okay whatever, I can wait one more day. Well three days pass and still no check in my mailbox. I sent an email and got no response. I call the next day and they tell me "oh, there's a note in the system that says there's a delay in getting the check out to you. It should go out tomorrow and you'll get the check in 10 business days."

I googled solutions to a math textbook and the first link was a Chegg link. I clicked and it said I need to subscribe. I subscribed and paid the 15$ fee. Turns out that there was no solutions for that textbook. I wanted a refund and called the helpline. The person had me on hold for 20 minutes, picked up and didnt say anything then proceeded to hang up on me. Every time I call I am on hold for 20 minutes and no one answers. This is disgusting customer service.

I have used Chegg numerous times during my undergraduate and graduate career. I used to rent textbooks from Chegg, and more recently, tried to sell back some of the textbooks I have purchased because Chegg quotes offered reasonable buy-back prices above other companies; however, over the past 9 months, I have experienced two situations I am extremely unhappy with.

I've ordered textbooks for school from Chegg for the past two years - usually with no issues. Until recently. They shipped someone else's order to my door (with my address on the outside, someone else's address and order number on the packing slip on the inside). Their only solution to this issue is to send me another copy of a book that I've stated I don't want anymore, I've requested a refund and they've refused to give it to me.

When I first heard about Chegg, I thought about it the way you're probably thinking about it: it was a friendly, much needed hub where college students could purchase textbooks that normally cost hundreds upon hundreds of dollars for an unbelievably discounted price. Firstly, let me tell you, there are ways to get your college textbooks for cheap. Amazon is my number one suggestion as they saved me when I figured out what Chegg really was (and my checkout price was cheaper than it was on Chegg). A professor of mine talked about Chegg as if we weren't supposed to hear about it; as if it was a private club that you could only enter by invite only. She wouldn't talk about it until kids brought it up, at which point in time she raved about its incredibility. So, naturally, I sought it out. I rented my music appreciation book through Chegg, used it throughout the course, returned it, and was more than happy with their service.

Sold a used copy of book to them for $44. They sent email stating they will recycle book as it was in poor condition. The book was free of highlights and writing and the binding was full intact and cover in good condition. Cannot believe they said it was in poor condition, and I believe they will resell it and just not pay me for it.

The homework solutions are correct approximately 70% of the time, which means it provides a decent means to check your answers for the more difficult problems you encounter in your homework. The problem with the service, however, is that it is set up in a way so that when you are done with the sites services you are unable to deactivate your account or remove your credit card information without going through several lines of customer service providers. This shady model was used in full by Chegg to attempt to drain additional income out of my account after I had used the service for several months, finished my courses and canceled my subscription.

I sold six books to Chegg, which at first seemed like it'd be a painless interaction, however has proven to be anything but. They sent me money for three of my books, however they said that the other three were in poor condition. The precalculus book I sent was quoted the highest and was brand new, they marked it as being in poor condition and stated that it would be recycled. I called customer service, she asked for my email and then without having me explain my situation told me that it would be mailed back.

Although Chegg does offer a valuable service; the student should be aware that reading the fine print is considered part of becoming a responsible adult. Chegg requires a credit card to be inputted in order to "TRY IT NOW". This card will be placed on an automatic payment until it is canceled by the user. After being charged for several months, I caught the charge on my credit card statement and called Chegg. They were initially hesitant to offer more than one month of refund, but eventually agreed to three. I was told that if a student was only planning on using this service for one month, to sign up and then immediately cancel. This would allow service for a month without incurring additional charges. I would have rated this 2.5 stars if I was able to, because I was not totally dissatisfied with Chegg, but not entirely satisfied with the clarity of their service and charges. Again, they do offer a valuable service, but maybe need to tweak the system a bit.

Would not recommend to any students. I was told go ahead and purchase hundreds of dollars in books because due date could be changed free of charge (I am enrolled in 12-week postgraduate courses), therefore ordered books four weeks ago and now they are due in two days. Chegg is doing me a "courtesy" by extending my books for one month and wants me to re-purchase them... Why would I have even purchased the books at full price knowing I would have to return them in four weeks? Rented and purchased books for a year but will not be returning after this disaster. Don't believe a word they tell you. You would think they would give me my sixty days so I could at least complete my semester, now I have to fight to try and get a refund... Best bet is not to involve yourself with their business.

Bought a single $15 book from Chegg and somehow they have been billing my account $16 every single month since then which I just realized. I logged on and now see that they generously gave me a free month of online services and then have charged me each month since then. I would NEVER do any business with a company like this again and would suggest you look elsewhere also.

I used Chegg for the first time this semester around early September 2017. I went on and I rented two books and everything seemed normal. They took the money out of my account immediately. I went on purchasing other things for school from other stores. Towards the end of the week I saw that I was withdrawn 80 dollars in my account. I went to see and it said that chegg charged me that day for the books. I was confused since I remember them charging me that same day I made the book purchases so I was confused as to why they charged me again. I just figured it was a mistake I had made since I could not find the original charge in my statement. I just let it be.

My book never worked. I called customer service several times and they made me download different browsers. That didn't work. They wouldn't refund me because I refused to download Firefox. So I paid 40 dollars for a book I never got and some terrible customer service.

I have sold back TONS of books over the years... Chegg happened to come in as the highest price this time. Sent in my book that was essentially brand new! Received an e-mail approx two weeks later that the book was in poor condition and they will recycle it. UM, NO!!!! You are not going to "recycle" my book. The website states:

The eReader is so incredibly slow to load regardless of internet connection. Solutions to many of the problems of my textbook are not available. Would NOT recommend. Also, since the new layout of the eReader, the textbook is more difficult to use.

Questions you can ask from experts are limited-only 20 questions per month. And also, sometimes if your problem has long solution, you don’t receive answer. I wouldn't tell Chegg is useless, but there are plenty of other educational sites with the same price of Chegg you may benefit from which has less restriction, and are more advantageous and helpful than Chegg. Doesn`t deserve 15$ per month.

I sold two law school books to Chegg. My contracts book has very little highlighting as only the rule in some cases is highlighted (I wish I had been so lucky to receive it that way). The cover had very minimal wear and all in all it was in great condition. I waited for two weeks before reaching out to Chegg via Twitter. Someone looked into my account and let me know that the contracts book was not in the condition they wanted. No big deal but I requested to have it sent back rather than donated to Chegg. They sent the book back with extensive damage and stickers that cannot be removed. I have not received an answer nor any money about the property book I sent and my account show the book is "in transit" despite the customer service rep telling me the book was received and checked in 3 weeks ago.

I got a quote on a barely used (five weeks) textbook that I got this summer. I was trying to sell it back to Chegg to get some money about $65. I never got a confirmation email that it shipped so I contacted them. They said it wasn't up to their standards. I'm having them send it back to me. And selling it elsewhere. I didn't turn any pages or had any highlighting or underlining. I used it for FIVE WEEKS. Waste of time. Do not sell books to them.

After ordering books and paying $146.77 I had an additional charge hit for $112.54. They charged me again for 2 books that were already included in the $146.77. And then proceeded to say that I need to wait 5 business days for a refund. Not cool!

Multiple issues... I sold books to them and the USPS tracking indicated that they were received on 8/23, however, their site says they are still in transit. Contacting customer service, I received the runaround and they sent a request to their warehouse to check them in. I'm still waiting. The original estimated payment date was 8/26 now they are saying to wait until 9/11. Also, I rented a book and want to now purchase it and the site is not working properly and no one has been able to help resolve this. I've been contacting them over two weeks. VERY POOR customer service.

*SCAM* TAKE CELL PHOTOS OF BOOKS BEFORE MAILING TO THEM - I mail 5 "like new" conditioned books for buyback. None of the books had writing or any highlighting. Cover and spine in "like new" condition. Chegg received the books and never updated their website tracking information. So, I telephoned customer service after a week from when the books arrived. Customer Service was terrible, they just read from their website and written policy. After waiting 4 weeks and still no payment, I telephoned again and was told that 2 of my books were in poor condition - yet they could not tell me what "poor condition" meant regarding the 2 books.

After the site charged me for a purchase of an ebook, this site would not allow me access to the book. I had to purchase it through another site. They do not have an online system to make a complaint, their customer service is only open during banking hours. Epic fail. Never again.

I ordered a book from Chegg that I needed ASAP for an animal Behavior class that dealt mostly on the book. I am, just like every other student, paying for my classes. Because I needed this book quickly and I'm losing money by not doing as well as I can in the class, I paid for 1 day shipping. Not only did I NOT receive this 1 day shipping but after I emailed them demanding they fix this problem or give me a full refund, they responded saying they would not respond to my emails because it was not on their suggested questions or actions on their customer service page.

Sold and sent my books back Aug 17, got UPS tracking saying they were received Aug 21. Called Aug 24 because hadn't heard about payment or what they were going to pay. Was told to give it until Aug 28 so they had time to check condition. Called back Aug 28 was told they were checked in and that I should have payment of what was quoted in 2-4 business days. Still hadn't heard from them, called back Aug 30 and was told the books were marked in poor condition and that I wouldn't receive payment and that I couldn't talk to a supervisor.

I ordered a book for my daughter, the day the teacher told her what to order. She needed it by Friday. It was supposed to arrive on Friday (2 day w/ free shipping), but I just checked and it will not be here until Monday. She will get a 0 on Monday because it did not arrive on time. When I called Chegg, a young man informed me that there was nothing that could be done, because of the free shipping. I was willing to pay whatever I could to get it here by Friday. I guess I need to stick with Amazon. Amazon will go above and beyond to make sure you get what you need, even if it's overnighting something. Chegg... nothing. STICK WITH AMAZON!

I just want to tell Chegg how much I appreciate them!!!! Ever since I started college a year ago, this website has helped me find books I need and rentals are affordable. Everytime I order a new book they send me gifts in the box!!! Red Bulls, coupons, laundry detergent... small things that I SO APPRECIATE!!!! Chegg is the best!!!!

I sold college books to Chegg. It took a few weeks to get a check and it was not for the full amount. When I called the rep admitted it was an error on their part. I waited over a month and no check. I called and was on hold for more than 30 minutes only to be told that they had not processed anything. Still waiting on check.

I used quite often when I was in college. It was a cost effective alternative to buying my books. Also, they almost always had the books I needed in stock. I liked the fact that I could rent books for different lengths of time, since I took a lot of intersession classes throughout the year. Other perks: free gifts (usually red bull), discount codes, free shipping and so on.

I bought a subscription to the Chegg Study service. I wanted to make sure that during my course, my homework explored the whole spectrum of the questions I was assigned. This book that I speak of asks very loaded questions with many parts to them. So with Chegg Study is advertises 'Textbook Solutions' which led me to believe that these were the answers in the back of the book for like a 'Teacher's edition'. Well, I learned on the first chapter I used the service on that these were not textbook answers and almost seem like they were written by other college students who did not read the material. After having read the chapter already, I was willing to help Chegg with Chapters (The first 11 chapters of 16) knowing that the help was eventually going to get better. In my opinion, it actually did the opposite.

I was charged well after I'd returned the books. Woke up to find my checking account $310 in the hole. Look into Chegg and find that several people had been billed up to 5 times even after they'd turned their books in. Contacted customer service, was largely ignored and fed canned answers. Wouldn't recommend this service to anyone.

I ordered the textbooks I need from the Chegg website, then it's shipped to me in 2 days, and includes the return shipping label I needed to send it back when I was done. I like that I'm not required to buy a $300 textbook that I only need for 1 semester. I didn't find this until my 2nd semester unfortunately, otherwise I could have saved a lot of money that I spent on textbooks. Chegg was a great value for the money compared to purchasing a book I'd only use for a short period of time. I'd suggest more advertising, though, like on TV.

They have the best prices with great service that is second to none. Also they seem to have all the books that I need and can get them ordered if they don't. I really love their customer service as well.

Chegg.com offer tutoring and solutions help for questions. Their homework help is easy to access and the tutoring is around the clock. Also, their textbook rentals have the solutions for it for a monthly subscription. But some of the books are priced not much lower than a book you can purchase. Their prices are seemingly dynamic. I also don't like how some of the books that would be really helpful with a solutions guide actually does not have a solutions guide. Nevertheless, their process is completely easy and simple. You pay shipping for one way and they email you a return label, all you have to do is drop it off to the nearest UPS. Shipping is fair and rental time is more than enough.

I have been purchasing books from Chegg for years and I have never experienced such foolishness from how their system is set up now. I purchased 3 books on a Friday that totaled to 1 amount which I paid. I was headed to the store on Saturday to grocery shop and like normal people do I checked my account so I can know how much to spend and noticed that my account was in the negative because Chegg took more money out of my account that was not authorized.

Renting was very easy with Chegg. First I requested the book and paid to use it for one semester and the book was sent to me that week. After I finish the semester I can request a return address label for easy shipping back to Chegg. I like Chegg because there is almost always the textbook my university required list. Often times it is less expensive than bookstore on campus! Another great thing is the ability to ask questions and get study help and answers through the Chegg website. However, sometimes the textbook are actually more expensive than they should be so it takes a lot of research to tell if you are actually getting a good deal.

It's very nice to have the return labels printable and not have to go through the hassle of getting at the post office. I hate people and don't want anything to do with them. The fewer people I have to come into contact with the better. They have much cheaper books than anywhere else, at least for these very specific books which are a scam and an abomination. They are still very expensive and I don't like paying that much for them. And although I recognize that Chegg is not a publishing company they still participate in the travesty that is textbook price gouging.

Chegg.com saved me a lot of money when I was in college. I rented most of my textbooks from them and only purchased a book when I absolutely had to. The returns were easy and free, making the process that much effortless. To start you go to the Chegg website and search for the book that you need. It lets you search by title, author, or ISBN on the homepage. From there you select your book that you need and checkout, just like buying anything else online. They send you the book and when you return it, you just send it back in any box with the prepaid shipping label that they send with the book. However, there were some times when I could not find a specific textbook that I needed for a class and that was frustrating. That is not to say that the selection is bad, it is just that they do not carry every book that you will need in college.

I loved the Chegg website, and this probably drew me to the company the most. The website is user-friendly, they have very competitive prices, availability of books that are difficult to find, and promotions. My book was shipped to me in a timely manner, and came in good condition. I mailed the book back at my own expense in order to be sure it returned on time, as I had additional exams close to when the rental period ended. I would appreciate though the opportunity to extend my rental for a period of time for a discounted price. (Example: 2, 4, 6 weeks at a time). I found myself in a crunch to complete licensing that I needed my books for, but only for an additional week.

Overall Chegg was the vastly superior option in comparison to the listed alternatives in my experience... I liked the flexibility of my options to rent the textbooks at my own timeline and the ease of use in comparison to the larger companies like Amazon or textbooks where I found some confusion in the online selection process and checkout procedures. I felt Chegg was very user-friendly and simply laid out in its website and checkout was of utmost ease... The only drawback was the pricing was a little vague until you complete the final process.Very very good experience.

I like everything about it! I liked that you could search the exact book with a code in Chegg.com. I also liked being able to choose different features depending on the quality you need. It also helps if you actually have the ISBN number. If you do not, you can search by author or title. It has been my favorite textbook rental website that I have ever used. Actually, it's the only one that I haven't had at least one problem with. Return was very easy, too! I used the box it came in, and just printed off the new return label. And it didn't cost me anything extra.

Chegg.com has a pretty decent buy back program where I could return my book and get money back. They also had a pretty decent selection of used books for fairly cheap. I wish though that there were cheaper rental and buying options for low income students. I also wish the online-only and downloadable book prices had been cheaper. Maybe if there was a way to share online books with other students so as to cut down on costs for individual students. So far, it has been fairly easy to find the book you need, buy or rent it and then resell it.

Chegg is quick to fix any issues with the book and they almost always have the books that I need. It's also affordable to use Chegg and it's simple to find what I need and the entire process with them is pain-free. But sometimes, the books don't come by the timeline they're promised, the shipping is expensive to expedite and the books are badly worn. There is often writing in them, and some pages have been torn. It’s super easy to send back the book but sometimes the print return label doesn't cooperate as it should, which makes it impossible to send back without spending more money to have the label printed. Chegg should maybe include the return label so it doesn't have to be printed.

I like that online textbooks are available so one does not have to go to a store to get the book nor do they have to lug heavy books around. E-books also make studying easier and they have a large variety of different textbooks available to rent so it is easy to find the one you need. But there should be better interface to read the book once it has been rented, i.e. something more akin to a Kindle app where one can easily read the textbook and search its contents. This would be better instead of just reading the rented book through their website or just downloading the book as a plain file. The site also made it a bit difficult to find the exact book I was looking for, i.e. the edition of the book I needed as there were so many different versions of each book available and the titles were not entirely clear as to which is which. Also wish that one could search books by ISBN more readily and get better search results when doing so.

When I first started college I had no clue how to go about renting a textbook online so I did a search for textbook rentals and Chegg.com is the first company that came up. It was the first one I tried and they had what I needed. So far, everything was amazing. Everything is self explanatory and easy to follow instructions. I would recommend this company to everyone.

I'd price compare about six sites, then log in, select the book with a reasonable condition, pay, return the book after my term was over or a little later, and often get a coupon upon return for my next visit, which was handy and usually covered the taxes. Prices were good and Iiked buy back options for books I did purchase. However, the shipping was pricey. A lot of times the book was cheapest but had the most expensive shipping so I'd end up going with multiple companies to get all the best deals. It would be nice if there was price matching. Nonetheless, it was easy to send back and I liked how they didn't charge me if it came back a little late.

With Chegg, I locate the textbook I need by entering the ISBN, title or author's name and I can then view the rental price, or the price to buy the book. I then select the number of days I want to rent the book for. I can return the book if I drop or change classes within 3 weeks. The books are so much cheaper than buying; there are some textbooks I want to keep for reference, and some I will never look at again. Sometimes the book offered thru my school is not exactly the same as the one I receive from Chegg. But it could possibly be user error when selecting the book from Chegg. It does cause issues with assignments if the correct version isn't selected.

The time it took to receive the books was a proper time and the condition of the book wasn't bad. However, Chegg.com should always have an option of having a book overnighted and the website could describe maybe how many users used the book. They shouldn't sell books with missing pages and should categorize them better. Organize by years and maybe even classes... Make sample words you can input of class you're taking. Also, the process of renting and returning the books should give you at least half your money back if you return the book back in good condition or give you credit towards another one.

Chegg does a fine job in what they do as a company. One of the dopest. They care a lot about for the customer aka me and I am thankful for that. Also, I like that when you rent a book they also include a little free tide pods pack in the package for your business. But it would be nice if we didn't have to pay for the online answers service once we are already a repeat customer at Chegg. They know what they are doing. Let them do what they do.

You go on Chegg's website and create an account using an email and a card. Then you search for the specific book you need and then you purchase it and they send it to you. It's a fairly simple process. I liked how Chegg had textbook solutions to go along with the problems asked in the book. They also have an option of selling back your textbooks. They also have options for looking up problems on their website and an expert in the subject will answer the question for you. For textbook rentals, the biggest issue is how expensive they are.

Chegg.com has fair prices and many different textbooks to choose from. They are easy to use and it is easy to look for the book you need. You are also able to extend the time you need the book for and they send you samples with each order. Chegg.com is a fair and easy company to use for textbook rentals and their site works so well. It is a fast easy checkout, like any online shopping website and returning is easy. You print a prepaid slip out and tape it on the box they give you to send back and just drop it off at the post office.

I went to the Chegg website and I searched by ISBN. There are a wide variety of options. I reviewed the available listings based on price and quality and came to a decision. I paid online then I received and used the book. I returned the book with the provided barcode. Chegg is affordable and the shipping is easy. But it would be ideal if there were photos included in listings, keeping in mind that I have not used the service in several years. It would also be nice to be able to receive some sort of refund or discount/credit if the book is returned early.

Renting is a very simple process and they give you a list of instructions to follow so there is no confusion. If I do have an issue, they answer all the questions I have and it's not hard to handle. I love how Chegg.com always include an additional item to your packages. They have amazing customer service and the packages are hardly ever damaged when they arrive. They also make sure nothing is damaged inside. They are a great company. The only problem I have is slightly superficial, but sometimes when the package arrives, there's damages or the tape is slightly torn off.

I went to the site and it alerted me to search via ESBN, topic, title, and author. After fiber the text I could select which edition of the book I wanted, if I wanted a digital copy, ebook, CD, paperback or hardback portions as well as the rental term. I like the options to rent new or used books, CDs ebooks and digital books, how it shows your books related to the topic and course and to select a term for the rental. Some of the prices are outrageous, the return shipping prices, how they can't find all the books and/or editions, and the fact that you have to buy cd keys separately. But I've enjoyed Chegg, it's saved me a lot of money.

The process of renting is simple and it involves searching for your book, and then a simple checkout process where you put in your information and where you want it to be delivered. I like that they offer the most reasonable prices and that their website directly compares what other textbooks might cost at other places. You also get your books really fast compared to other places. However, some of their policies could be improved on, for example, if your book is destroyed then you have no obligation to send it back. This is a policy.

I find the book I need to rent and choose how long I want to rent it for. Then they ship it to me and send me an electronic return label I can print when it is time to return it. When the time comes, I sign into my account, print the label and take the book to a shipping location to return. I like how affordable their rentals are, the variety of book quality, and how quickly they ship. I also like the ebook feature they have that allows me to save space and the hassle of shipping. They do also show you if it would be more affordable to buy the book outright instead of rent so you know all your options up front. I wish they had more of a variety of how long you can rent for with different price gradients. Sometimes my college semester lasts longer than they're willing to rent out the book and the extension fees to keep the book longer can be a bit outrageous so I often had to make do without the book early on.

Chegg's web design was clean, concise and easy to navigate, plenty of books offered, reasonable prices, felt transaction was safe, book came quickly and was in excellent condition. I go online and search for the exact textbook that I am interested in renting, then it lists the books based on age and price. I select the one that I am interested in and simply add it to my cart and I can shop for as many books as I want and then proceed to checkout. I can also sell books through the same method.

I like the availability of the books they have and the rental options. The customer service is great, and I love the little surprises included in each rental! The books ship quickly and are in good shape. I also like how it is quick and easy to order! To rent a book, you go online on the website and search by ISBN and choose the length of time you want to rent. You also have the option to buy most of the textbooks. Then, add it to your shopping cart. Input your payment and shipping information and then make your order. When you are ready to return it, you print off the shipping label and drop it off at UPS. The only negative opinion I have about Chegg is shipping prices. I would like if books could be shipped and sent back for free. Renting the books is already costly, so free shipping would be a nice addition.

In Chegg.com, it is easy to find the book with the edition needed when you have the book code. Otherwise, it'll be difficult and going by author or title can at times take you on an extended search. But you are also able to put the school, class and teacher which helps some with the search. Just make sure you have the book code to make the transition a lot simpler. They have both rental and purchase options and saves a lot of time and money having it shipped directly to you. They give you a good amount of time to return the rental if you drop the class and an additional 2 weeks after the class completes. They also include the return box with postage paid. Overall, I found it easier than having to go to the school bookstore.

I was able to deal with them through their website. They had a wide variety of textual materials available. I was able to choose from both online and physical books. They have a number of payment options and I was able to select the one that was right for me in my circumstances. I browsed through the categories and selected the appropriate text. I paid with my MasterCard debit and received access to the text in digital form. Returning it was not necessary, the book just became unavailable when the rental had expired. The entire experience from start to finish took only a few minutes. However, I would recommend that they use several options for time frames because not all schools use a standard period for courses. In my case I had to extend the rental because the period of rental did not match up with the time frame I needed the text. Then the second rental was in excess of the time frame I needed to keep the text.

Chegg is very cheap and easy to return to. I was able to find almost every book I had looked for and it almost always had the best selection and prices. I ordered any required textbooks online and they always came in fast. I shipped them back at the post office within a week of the class ending and I never had to pay anything extra in damages. However, the user interface is old and outdated, and it was sometimes tougher to search than other sites. Other sites made it easy to compare, while Chegg only gave a few options.

They are quick to send out items. I never got it later than I expected. Also, I liked how they send with a box I can just for return as well as how they sometimes put a small sample of the products they are supporting. They are clear to give the instruction and information regarding rental. I liked how they sent out the email after they received the stuff I returned. Even so, it'd be nice to have the middle of semester reminder for rental return so that I could plan ahead and prepare. Also, it would be helpful to have a more clear way to know how refundable return happens.

This company in my personal opinion is the one stop shop for any student when it comes to renting a textbook when you need it. The process of renting a textbook was very easy to do once you located the textbook and took very little time to complete at all. Returning the book was even easier as all you had to do was send it back and they let you know once it was received and made sure to ask if you needed any other textbooks at that time. They also have a customer service chat center to help you if needed the whole way throughout the process from finding the textbook to renting it. I was pleased with their service and selection throughout the process of getting the textbook materials needed for my courses.

A lot of people I know have used Chegg so I trust the company. I could find what I wanted fast. Website has a nice interface and also easy to use. However, all textbook companies are asking for way too much for what students get out of it. Right from the get go it seemed far too expensive and there's no way rented textbooks should cost as much as they do. Seemed excessive and Chegg needs to lower prices. But the experience was alright on the whole. I got what I needed quickly and was pretty painless.

Chegg.com makes things much easier than other companies. I like that they offer online tutoring and it will also give you an amount to sell your old textbooks. I am a huge fan. This company goes far and beyond what is expected or thought about. They help me by looking up my classes and helping me find what I need at the lowest price. They are helping me daily. However I wish they offered more free options and online books more so.

I particularly like the fact that there were a PDF version and CD version of books rented from Chegg.com, which makes it much more convenient to utilize and digest. The process of renting was done online and the process of returning books involves the school offering to handle the process for students and others who decide to rent the books. I couldn't keep the book though, which was a bit of a bummer but not a big deal. It's overall pretty decent.

I think that the rental company is up to par with modern day technology. Renting is done by making an order with a credit or debit card. There isn't a need to return the ebook. It automatically expires on its own. Usually, I had time remaining after the course was complete. I also like the interactivity with Chegg. I use ebooks because they include complete access to all part of the book. This includes extras to help one better understand what he or she is reading. However, I do believe price is sometimes too high for students, but prices are rising elsewhere so adjustments should be made.

It's easy to order and return books at Chegg. The ability to just drop off at UPS mailbox store after printing label to return. However, I think some of the rental prices are a bit high. Some of the books are cheaper to buy than it is to rent. So I suggest checking the price and if it's similar then I would buy the book and sell it back. They need to fix the rental price and should have a semester subscription. When renting make sure you double check your address. I made that mistake and couldn't fix it and had to wait for a refund then reorder.

The features I appreciate with Chegg are the simplicity of searching for and renting books. You search for a book, then choose the correct book. You choose the rental option and it asks you sign in if you have an account or create one. After this, you choose for how long you need the book, enter a payment option and it sends you an email confirming your order and when the book is due.

I like that you have different options when it comes to textbooks from Chegg.com. You have the option to purchase use or new textbook from this company. Then when you find the book that you would like to rent, you have the option to rent it for a month to a whole semester which can be three months. Once the rental period is over the company will provide you with a shipping label that you have to print out and attach to the package. The best part is that you can ship the books back in the same box you received the books in. They make everything easy for you to rented or purchase textbooks and they have the best customer service center so if you have a problem you will always have someone there to assist you. Reliable, dependable and affordable.

This company is one of the best companies that I have found for renting textbooks. The process of renting a book is super quick, easy, and cheap. Returning the book is just as easy. They provide you with the box and shipping label and all you have to do is drop it off. They also include samples of products with every Chegg order which is good when you want to try something out without buying the product. This company makes everything so easy and accessible for their customers. Even when you decide that you do not need the book they allow you to return the book within a couple days and refund all the money. This company is one of my most favorite to use.

I liked the price, saved me tons rather than purchasing full price. Also like the ability to rent a book for the duration of the course and that I could order online. I found the title online, paid and the book was shipped. I used and returned it and I also received email reminders regarding shipping and returning the book. I also liked the fact that shipping for the return of the book was included. However, some of the textbooks I rented were previous versions of the same author but they seemed to work. They should keep in stock the most current version.

Chegg.com was much more affordable than the campus bookstore, and the rental period was longer, so I didn't have to worry about returning the book in the madness of finals week. Faster shipping would be helpful, but overall it was an easy process and the company was great and easy to work with. I selected the books that I needed, and I ordered them with no problems. It took four or so days to ship, which was longer than Amazon, and it was about a week after that it arrived. The return process was a breeze though.

I loved being able to find a large variety of textbooks and the editions that I needed. Renting the textbook is easy and the online platform allows you to find exactly what you're looking for down to the edition you need! The book comes right to you for half the price of buying the book and returning the book is done by mail and is flexible. I think the whole process is very easy and that everyone should do it. But I wish there were local drop off points so that I could bring them back in person as opposed to having to ship back via mail. Aside from that there's nothing that I would change about the website and Chegg! It saved me so much money over the four years of college! I didn't find out about Chegg until my sophomore year and I wish I had found out about it earlier.

I used Chegg at the recommendation of my daughter when I went back to school for my master's after decades in the workforce. The process was simple. The website was good. The website was Attractive and Easy to navigate. Most of my books were there. They were easy to find. The info on books needed for each class was accurate. I liked that you could extend the loan or purchase the books if you wanted. The purchase price was affordable. Shipped directly to my home. My books arrived in plenty of time for my classes. The return process was easy though I did choose to keep some of the texts for reference.

Chegg is usually the first place I go to when I need to rent books and what I like about ordering through them is the convenience and low prices. They also always seem to carry whichever book it is that I am looking for. And then, renting and returning the books is a very simple process and I have never had any issues. First you log onto your account and then browse the books till you find what you need. Once it is ordered you are given a set date to return the book. The package comes with a return shipping envelope. When it is time to return I simply go to UPS and ship it back. They also send out emails that are helpful and enjoyable to read. I have entered some of their scholarship contests as well.

Chegg study is great and very helpful as a student. It helps you break down the information in your textbook and helps you study topics for classes. Like having a personal tutor. However, the layout of the website itself feels complicated and not all that user friendly. If you aren't signed in, you get basically no information and can't do anything. The search tool isn't great and your search has to be very specific in order to find what you're looking for. Aside from that, you find the book you're looking for in the search option and choose between rent or buy. If you rent, the book is sent to you in the mail. There is also a twenty one day satisfaction guarantee that allows you risk free returns if you aren't happy with your book for any reason. Once you're done, you send the book back using the label they provide for you.

I like Chegg.com's competitive prices, and it's a lot easier to find the specific books you need, which can be difficult on the other websites. It's a lot more trustworthy than other websites too. I searched for, selected, and paid to rent my book online. Then within about a week or so, it arrived as a standard package in the mail via USPS. It was a standard price for shipping and it came in the shape described. After my rental period was over, I simply mailed the book back using the shopping information provided. It is convenient and cost-effective, but their selection is somewhat more limited than sites like Amazon, and often the books you need are out of stock or unavailable. I would like them to improve upon the selection a bit more.

It's a very easy website to use. I love this site. If I was still in school I would be buying and renting more textbooks from this website. I used this site the whole 2 years and 5 semesters that I've been in school. It's simple and very inexpensive they don't sell out. It's easy fast simple and they always have everything you need and want for school. They provide everything as far as shipping labels and the return policy is easy and fast. And they make sure to help you with any problems questions or concerns that may come along throughout the renting process.

Chegg is a very great and wonderful rental company. They are the number one rental company for books that I would refer to people. I would recommend them to just about any college student who needs a great place to rent books from that is on a very tight budget and need a great, reliable, hassle free site to use! Their prices are very affordable and they have very good customer service. And returning the books to Chegg is a very simple and easy process. They make it stress free which is what you would want as a college student. Also renting the books is just as simple and easy. I have not yet found a better website for renting and buying books! My experience was so great and I just overall really love the company itself.

I like that it is accessible to everyone. They have a wide selection of books you need. The website is easy to use and the books are in great condition. The renting process is easy and the prices are good, comparable to Amazon's renting options. You look for the book you need, select and rent it for the amount of time needed. After that you get a receipt and wait for an online notification that the book has arrived to them on time. It comes in the allotted time too and easy to return through the mail. It is a great site and I like to recommend this site to colleagues of mine because they save a lot of money.

They are very likely to have the books that you would need. I love the entire website. It is easily searchable. There is easy book look up and you select the book that you need. You can rent the book for the entire semester you will need it and they send you a prepaid sticker to send the book back easily. The customer service is friendly and Chegg will also the highest sell back rates on the books that you have to buy. However, there are times that the book is unavailable so you would have to use a different website that would have the book needed.

Able to search by ISBN numbers and title. Able to sell and get tutored as well. Sends in a reasonable amount of time. When finished they give you a paid shipping label to send the book back. Also, easy to compare prices, cheap, efficient. I like that they send coupons with the books ordered and receipts are clearly written. However, cheaper books would be nice, wider selection, more books with ebook codes, and maybe better customer service - it's hard to get ahold of them.

I liked everything about Chegg. They made it easy to rent textbooks. You can't beat renting textbooks at a discount price off of brand new books at the book store. I also liked that they offered a wide selection of books. You search on their website for the book you need. You can search by title or isn number. Sometimes you will have a few options to choose from. Add the book to your cart, and checkout when you're ready. The checkout process was also a breeze and delivery was on point. The textbook should arrive at your doorstep within 2 weeks. Returning them was simple as well.

Beginning March 2016, I was billed twice by Chegg, Inc. Without any success, I tried to solve my issue either via phone or chat. However, the customer service provided by Chegg is not able to solve issues like mine, moreover they are not able to put you in line to speak with the upper level of Chegg.

I like the wide range of book that they have and their products are affordable. I also like how they have a service for help with homework. They are looking to make the experience of college simpler. It is easy to afford and I don't need to keep that books I use for one semester. With Chegg, the process of renting and returning a book was no real hassle at all. I had to find the book I needed then select the period I wanted to rent it for. Then to return it I had to ship it back at a UPS store. If there was something about Chegg that I would improve, it would be to have more books available for rental. Overall, worth the cost.

I like how you get more than just the book. Chegg gives you the whole experience as well as a discount on their other services which includes school help and textbook answers. I ordered the textbook online and it was delivered before the date it was supposed to arrive. I was allowed to use it for the whole of the semester but had to pay for any damages. I wish that the whole membership came with the book. If I could get the answers in my books without paying extra so I could check my work, that'd be wonderful. It would make my experience so much better.

The features that I like about Chegg is how convenient and super easy it is to find and rent the book. I search for the book, pay with a credit/debit card, then it gets shipped to my house in a short amount of time. It's so easy to return it as well. Upon returning, I print out the return label and bring it to the UPS store and it's shipped for free. Plus, 99 percent of the time Chegg's prices are lower than Amazon and my bookstore at my school. The only feature that I do not like about Chegg is that they kind of push the tutoring on you. They try to sell it to you even after you tell them you are not interested. I would think that once you push the no button once that they would not ask you anymore if you still want it.

Chegg.com has good deals, lots of books, quick delivery. I like how easy it is to navigate the website. It's always easy to search for the books that I need, and the prices are usually reasonable. I like how the date of delivery is usually pretty accurate. Sometimes, though, the books can be very expensive. Other services are cheaper sometimes, but I stick to Chegg for familiarity. I usually get books in good condition, but one came with an excessive amount of highlighting and it was quite disappointing. Also, getting books was easy, but the due date was immediately after finals and felt rushed. I wish I could choose a return date that matched my school schedule. Not all schools have the same semester dates, so more rental time options would be nice.

I love Chegg because it's less expensive. I got my books at a cheaper price than I would somewhere else. I usually waste about 150 dollars for books when that's just the price of one. It's really an easy way to rent books and to return them as well. I've returned my book multiple times because of getting the wrong edition but when I send them back is usually really easy. I just print the label and drop it off at the local UPS and I get informed from both UPS and Chegg. However, I've paid for all my books together and the shipping is free, but when I mess up in my order and end up returning my book and ordering another, the shipping cost is really expensive for just that one book.

I initially shopped around for textbook rentals, but ultimately made Chegg my go-to because of their competitive prices. After selecting my book on the website, I was able to select for how long I needed to rent the book. I was able to pay for the rental easily, and the shipping to and from was very easy and expedient. I received all of my rentals in a timely manner and Chegg received all of my returns. I also appreciated that the books I rented were not bottom of the barrel quality; i.e., beat up, marked up, halfway destroyed. They were gently used texts, and I appreciated that. I loved Chegg!

I like the fact that you can browse all the options of books that Chegg has and how you can buy either used books or new books. There is a wide variety of prices that you can choose from and you can return them if there is something wrong with the book. They are a great company that is well known and trusted and a lot of students use it to buy their books for a cheaper price. You choose the book that you need and the time that you will be needing it and it tells you there how much they will charge and for something was to happen to the book then they charge you more.

There are many features I like about it. I love that fact that it explains so many different things to me in so many different ways to break down my understanding to things. I really enjoy learning and reading new things and to better understand things also. However, I read this one textbook that I checked out of ecampus and it wasn't very good and I did not find very helpful at all. It didn't include the key elements to make me understand the concept of what I was reading. I spent a lot of time trying to understand the meaning of what I was reading but still couldn't grasp the concept like I thought I would have. I ended up taking it back the next day and getting another textbook to help me better understand things. But my overall experience with Chegg.com was a great one!

They provide the best service as a rental book company. They have a wide variety of books for everyone to use and I have easy access to research materials. The books are also well taken care of and are up to date. There are no missing pages on the books, as well. The overall process of renting at Chegg is very easy, fast and you wouldn't worry about anything. I like how easy it is to access their books online and physically. I prefer doing it online so when I go to the physical location, the book that I will be renting is already ready. I can save time. They also make sure I have what I need and I understand everything and provide me with relevant information on renting the book. It’s also very easy to return books. They as well remind me of the fees if ever I can’t return the book in time. Renting with them is also affordable and they're very helpful to those students who can’t afford to buy new books for classes.

I love being able to rent a book rather than buying it. When you buy the book sometimes you cannot sell it back because it is no longer needed. With Chegg I can rent a book and have no worries on returning it plus I save. Shipping needs to be improved though. It does take a bit for the books to reach you, but you usually have enough time to order prior to the quarter. But the process with them is so easy that as a person who was using Chegg for the first time I was able to do it without any help and I was able to do my studies. Thanks to Chegg.

I trust the company, it has a good reputation and I am more likely to use a reputable company. They offer all of the features I would look for in a company selling/renting textbooks. They usually have good rental prices. I also like to sell my used textbooks to them. They have a easy to use website as well. You put in the ISBN code to look up the book. All you have to do is make sure it is the correct edition and then you pay to rent the book. They always end up giving you a return date a week or two after your classes would normally end. And returning the book is really easy. You get a prepaid posting label and you can send it back in the same packaging to make things easier.

Chegg allows you to rent your textbooks for more than half the cost and then if you need to extend the time you have the book it costs a few extra dollars but is still less than the book price. I go online when I have determined all of my classes and order the textbooks. They come in the mail. Then when I am ready to return them, I pack them back up in the same box and take it to the USPS. They also have tutors and textbook solutions you can purchase. The source is pretty reliable and quite good because of all the services and things they provide. But sometimes the condition of the book isn't good or if you try to sell a book they do not give you a sufficient amount considering how much you paid for it and the quality of the book.

Chegg is one of the top places college students should be getting their books. The prices are the lowest of any other reliable website most of the time. It's easy to navigate the website and find the books/materials you need. Also there is a feature called Chegg solutions that allows you to check your work when doing your homework assignments. But I would probably improve on the affordable part of Chegg solutions. I have only heard of this through a friend who could afford to buy it, but I could not. So if I could afford it, I would definitely be using it.

My experience with Chegg.com was very enjoyable. It was very easy to use. I didn't have any issues with receiving or returning books. My books came promptly and always in great condition. Customer service was always attentive and ready to help if I ever had any trouble. If anything I would say to increase the subjects. Also, the amount of books and the types of books could be very limited. Overall I normally have a great experience and I would use them again and tell a friend.

I'm glad I used Chegg. My book was available and the process was easy, helpful and efficient. I would recommend renting rather than buying in some cases as the depreciation is so high on college textbooks.

I liked Chegg because they made it easy to compare prices. Also they pay for your shipping, return label, and even provide a box for you to use to ship the book back to them. You put in your info to rent your book, they send it to you with a return label and a box, you use the box it came in to send it back before the rental due date.

Their process was simple. I went to their website and registered, that only took a few minutes. Then I selected the books I needed and the length of time I needed them. They give you a chance to extend the rental time for exams and other things. I liked the fact that when it was time for my books to go back they extended my time with no additional charge. That was very nice of them and I really liked that. The only thing I disliked about the program was some of the books I really needed were not available at the time that I needed them so I had to resort to going to my school bookstore where I had to pay more.

I love that shipping is fast (usually around 3-5 days at the most). It is honestly a lot cheaper than the purchasing books at the university bookstore. Especially for a biology major like me. I actually love Chegg! It is a fantastic rental book company. Although sometimes their books can actually be a lot more than the price at the bookstore. That should definitely change. This is why I really only rent from Chegg and never buy. Returning a book is very simple. You just put the book into a box and ship it back to Chegg. It ships very quick and you don't have to pay to ship it back.

Amazing experience, great quality books for reasonable price. I tried Chegg once and have stuck with them since. Good customer service, very nice and helpful. Can be expensive but the customer support outweighs the cost. They sent me the wrong book one time but they corrected it very fast and gave me a coupon for the future. Very easy rental and return. At any part of the process you can contact customer service and they are more than willing to help you. I have received refunds on late fees because they are very flexible and willing to work with their customers.

I went online and looked for the book on SlugBooks. It was listed for cheap on Chegg's, and so I went there and I got the textbook. I never had to return it so that was good. I would like Chegg's to include all my textbooks because then I would not have to pay as much. I also wish the Math textbooks would have the codes in them. That would be more convenient than going to the bookstore and paying hundreds of dollars for one. Usually my school's bookstore sells the books for expensive prices, but Chegg's sells them cheap. It helps because I want to save money on my textbooks, since I already have trouble paying for school.

They make searching for, and renting the textbooks you need a super easy process with modern technical features. Prices are very affordable for a student's budget. I used Chegg.com a lot over the course of my education. When other sites didn't have what I needed, I could usually find it here on this website. All you have to do is sign up for an account first. Then you use their database search feature to look for the textbook that you need. And you add it to your cart much like any other shopping site. Last you pay and wait for the book to arrive.

Chegg offers really low prices on most textbooks that you cannot find anywhere else. They also offer a super easy and cheap way to rent books. I have never had to worry about my books coming in too late or any type of problems. They are a top of the line company that is extremely innovative for today's college students looking for a cheaper option for textbooks instead of buying them outright. The only thing that I don't like is that the fees for returning them late are kind of outrageous. I feel like they should be lower because we are college students looking for a cheaper offer. But other than that, I have never had a problem with them and I will continue usage because of the easy and quick access to textbook rentals. When going to find which books you need, it is super easy. They have a wide variety so you never have to worry about your books not being there. Returning is just as simple and easy as long as you return them on time.

Our daughter used the service more than a year ago and we are still getting charged. Having talked to them I think they are used to bad feedback. Our only advice is not to use them. You will save money, time and trouble.

It was easy to get access to rented textbook via Chegg.com and even get notes written by my classmates there as well. Very convenient as most of the textbooks used by professors are available on Chegg.com. Perhaps Chegg could lower the cost of textbook rentals or perhaps provide chapter by chapter rental. Since some professors only use part of a textbook or even a few chapters, it would be useful if Chegg.com provide an option to rent out chapters rather than the whole book. Also, Chegg could work with major universities to give students bundle discounts. The books I rented we're mostly ebooks. I did rent a hard copy of the book that was sent to me via post but it caused too much hassle as I had to pay my own return shipping cost that was not covered by Chegg. Maybe Chegg could provide a shipping label for users so we don't have to pay the return shipping fee.

It is very very inexpensive and easy to navigate the website... they always have the literature and materials that I must have for the semester and when I'm done I can just return it with no problem. ;) It is really fairly priced so I have no complaints. Delivery was usually on time for classes starting depending on myself and my ability to place the order on time. I searched a few websites for the books I needed and I chose the website that had the best options I wanted... it was either buying a cheap used book and hoping I can get a fraction of that cost when in return the book or paying an even smaller price already knowing I'm probably going to return the book anyways... the choice was easy! So the book comes in the mail... use it for class without damaging it in any way and then mailing it back after finals.

Chegg is convenient. I have always had a great experience with this company. They are dependable & easy to use. They include the return label & you can use the same box to make the returns effortless on the renters part. They also remind you when the books are due which is helpful because it's busy at the end of the semester & it's easy to forget. However, they don't seem to carry some of the newer stuff or most recent edition. I am in a specific program in the medical setting & they did not have any of my books this semester because they are new editions & they are unique to our profession. It was kind of a disappointment.

Chegg usually has the book I am looking for. One time I sought help on Twitter and they responded right away so their customer service is fast, convenient and good. Every time I rent or buy a book, it works for me. Their shipping is fast and I usually rent the book because the pricing is more competitive and affordable and even more important I know I can unload the book when I’m done with it. I keep the box it came in. Chegg emails me when it's time to return. Then I print out the prepaid shipping label and I can drop off the book at my local UPS which is fast and easy.

The book from Chegg was the cheapest one from all other sites I looked at. I got an ebook so I could start reading right away and Chegg offered me a free trial of help. While ebooks are usually always cheaper here the physical copies of a book usually are the same price so to skip the shipment fee I usually just go to the book store on campus. Since I had purchased I didn't have to do anything to return it. After the last day it just became automatically unavailable to me. It gave me way over the time I needed so after I was done with the use I could just leave it out of my mind and focus on other things.

The features I love the most about textbook rental companies are that the prices are definitely cheaper and home delivery is always wonderful. They have free return labels and not being stuck with the books long term after the courses are over. College is already a lot of money as is and the textbooks shouldn't be added on as well. My biggest gripe would be books that already have a lot of highlighting within them or that are ripped. In the end you get what you pay and you do have the option of getting a better but the money is obviously more.

It's easy to rent and to return. It saves money by renting book that you will never use again. Good experience with company. The process was pretty easy. Select the book and get it shipped. But try to keep the same box to make it easier to send back. But some books are not available. And the return time is really short but it forces you to get it back right when the semester ends so you don't forget about it but it seems like a rush.

This company is a joke. First finding their phone number don't look on their site. They know if you find it they'll get an angry call so they've buried it on their site. It's faster just to google. Once you do call you know how they encourage you to contact them? Twitter. Now I know our current President is a big fan of this method but from a company that charges a hefty yearly membership should have a phone line they aren't afraid to advertise.

Chegg.com is the worst. I signed up for a free 4 week trial and canceled at 4 weeks. They continued to charge me $14.95 a month for 3 YEARS!! I soon found out (I don't receive the bank statements) and called to request a refund. Ann the representative would not let me speak to a supervisor. She kept telling me that the best she could do is to refund me one month. I repeated that I wanted to speak to a supervisor. She told me they stepped away from the desk. I told her I would wait.

If there is -5 star I would not be hesitate to give it to them. The website operators are really fraudulent. First with creating your account, they would not tell you that what you have paid is just for useless services that includes books' solutions that not 100% accurate and not all the questions are solved. Second, their very expensive prices, and eventually after paying $130 you can have one questions out of 7 group of questions is not solved and 3 are solved in wrong way using wrong formula to get an answer that 95% near to what it should be.

I used this website for searching an answer and it required me to have a membership. Monthly. I thought is OK, I don't want to waste my time to find the answer. So I choose subscribe! IT IS A BIG MISTAKE! I have been charged for more than half year over 180AU and I didn't have an renew notice! I haven't visited again through that page since last year August! STUPID WEBSITE. One more funny story, when I searched on historical payment receipt, I only come out one recent payment!!!

One night I was desperately looking for help on problems from my data mining class. Chegg advertised 30 minutes of free tutoring, so I made an account. The tutors either couldn't help me or wanted me to schedule an hours-long session for another day. Oh well, so I signed off. Then, I saw a $15 bank charge for that day. I assumed that I had gone over the 30 minutes and I was billed by the minute. But a week later, I was charged another $15 and, another $15 charge is currently processing. All the information I had seen indicated that Chegg tutoring charged by the minute, yet I had automatically been subscribed to weekly review sessions! $15 a week for 30 minutes of tutoring. I was being charged for time that I never even used. So angry.

This is an unethical site. They are specifically targeting poor students during exams and employ tutors from countries on site and pay them less than 3 $$ for 2 hours work per question. This is far below the mandated Minimum wage in the US. It is clear they make a great deal of money this way and they are contributing to the lowering of educational standards by allowing students to copy plagiarized answers from sites which have information which is then passed on the students on smartphones during proctored exams.

I had to buy several textbooks and the prices/shipping on Chegg was unbeatable. Only one of the textbooks was cheaper on Amazon, and overall its pricing was weird (the hardcover was cheaper than the paperback, and the price jumped over the last couple of days). For one of the textbooks, the ebook was about half of the price of the paperback. I was considering getting it instead, but didn't want to risk having a bad ebook and no access to the real thing. I'm really glad I didn't depend on it, because I've been taking a look at the courtesy ebook they give you and it's terrible!

The customer service for Chegg is beyond AWFUL. I called once in the fall when I was looking to rent a textbook for my son and the representative I spoke with was completely unhelpful and unprofessional. We ended up renting from there anyway and I'm sorry we did. I had signed up for a trial of their tutoring, didn't realize I had to cancel after 4 weeks and until today I didn't realize I was being charged monthly. I called and got another unprofessional representative. She said she'd try to refund the current charge but couldn't do anything about the other two so I asked to speak to a manager. After being on hold for five minutes, she came back stating there was no manager available (really?!) and they would have to call me back (I'm holding my breath). I'd rather pay a few extra bucks and use a better company with customer service reps that actually help the customer.

50% of answers are AT LEAST partially incorrect. When comment on the answer and say, "Hey this is wrong, can you fix it?" - No response. You are not reimbursed for questions that are wrong or incompletely answered. I have to post the same question 5 times to narrow down the correct answer.

The chegg e-textbook is incredibly restrictive in terms of finding content. The search function makes me scream and thus has already wasted countless hours in finding specific material within chapters. I'm done with chegg permanently only in part of this. Using control+f doesn't work, and most of the time when you manually use the find function, the function can't pick up on the characters. When I reload the page, it picks up on new characters I was searching for, and can't find other characters it found previously... This benefit is why I use e-textbooks and has rendered cheggs books absolutely USELESS for me.

I applied last week to be a tutor for Chegg. I have been a psychology professor for 25 years and just retired, so I am looking for a little extra income. They said they would get back to me by November 6th. On November 7th I received an email asking for a 2nd form of verification. This is after I'd already sent them a copy of my BS and MA diplomas. I sent a follow-up email asking them to tell me specifically what they wanted. No response. I called customer service. After having to do a web search because they don't list the number on their site, and the rep said that she would give me the phone number to the hiring department because this "department isn't mines." Wow! A tutoring company and their reps can't even speak properly. I don't want to be affiliated with a company that has these poor reviews and can't get their act together. I've withdrawn my application. What a joke! Clearly they're out to scam students out of their money.

Chegg.com is stupid. I asked Stephanie ** a question about English and she said she would report my account for asking for free help. I then tried to communicate with the support people to clear this up and it said account deactivated. DO NOT USE CHEGG.

For a site that's pretty much dedicated students, you'd think they'd understand that students don't have much money. But they choose to overcharge and underpay for everything instead. Tutoring services are horrible and the textbook solutions are worse. Also, you're better off selling your textbooks on eBay or Craigslist.

I subscribed to Chegg's tutoring service and the experience of the product was ok. The real issues began when, after one month, I decided to cancel. Despite the cancellation the charges kept occurring. Navigating their website in order to cancel the account, or check why the cancelation didn't go through, or get support about the issue is a nightmare. They have clearly designed it so that it's as difficult as possible for the customer to get out of the deal. After months, I was, finally, able to get a hold of someone. They were able to identify the problem and they did cancel the subscription and refunded the last month. Getting the charges refunded from the previous months, however, became another nightmare.

Very disappointed with the experience I had with two Chegg tutors. While looking for some assistance with a homework assignment I submitted my question. The first tutor, who was supposed to be a professor in the field of the subject, told me that the answer was in the information I had supplied. He then said that he would contact me the following morning and needless to say I never heard from him again. I then contacted another tutor for the same assignment and I received from him an illegible lesson and an abstract that was basically plagiarized from Wikipedia, of all places!!! All of this waste of time and then charged $147.00 without my knowledge on top of it??? This seems to me to be some sort of scam!! Not only did I not get any help with the assignment, but to be charged for it is totally ridiculous.

In an economy where every opportunity is a possible stream of income, high end professionals are tutoring to make ends meet. So, you can imagine when I came across Chegg.com, this seems like a great fit and an easy way to network with potential students. Now, I have been teaching, instructing, and tutoring for over two decades, in several industries from academic, business, to training commercial truck drivers. I submitted my credentials, filled out the application process, and after clicking submit, I get a screen that basically tells you "If we have a need for your services, we'll contact you." Excuse me? I waited a week and the next email basically said "Sorry, we can't use you."

I bought a book from Chegg. They told me it was shipped, and then the day after they told me that I was no longer getting my book because they were out of stock. I have yet to get my refund!!! WASTE OF TIME AND RIPOFF!!!

I have nothing but great things to say about Chegg and the service they provide! I ordered a book and got it BEFORE they advised I would. Since I was offered a free trial for textbook solutions, I decided to accept and later would cancel before being charged the fee. Well, about 2 months later, I realized I never cancelled the trial and did not remember being charged the fee, but I called Chegg to cancel before being charged. My wait time to speak with an adviser was less than a minute. I explained my situation to Tonya and before I even finished my sentence she had already reviewed my account, saw I was charged the fee 2 weeks prior, waived it and added a 15% discount for my next purchase with their company.

DO NOT SELL your BOOKS to this COMPANY!!! I sold my books, sent them, and they received them. I get an email stating they received my books and that I would get payment "within 10 business days." Then after 12 business days I chatted with them and they said that it is actually within 15 business days. So, again I waited. Here I am on the 15 business days later and they stated that they can reprocess a check but it would take about 20 business days to receive my check. TERRIBLE, HORRIBLE, RIDICULOUS company. DO NOT waste your time!!! There are better companies out there online that will have your check in your mailbox at least within 5 business days.

I purchased a rental e-book workbook for a class. It said I could print x amount of pages. I printed the first chapters I needed and when I went in to print some of the other missing chapters I needed I got half pages. Well when it said I could only print x amount of pages, there was no mention of half pages so I stopped the process. I called customer service and was informed about the half a page deal from some publishers and the last 15 or 20 pages I had not gotten to print won't be. She just told me straight out, didn't ask my name or anything pertaining to my order.

I mailed a number of books to Chegg and it shows the books were delivered on 08/19/16. For some odd reason the books were alleged to have been checked in on different dates thus stating checks were mailed out on several different dates, 09/01/16 and 09/02/16. The first correspondence stated you will received your check in 5 business days, the seconds states 10 business days and the third stated 15 business days. I called customer service and was informed the checks were mailed and I would receive them the week of the 19th. Needless to say nothing has arrived. I think we should file a class action lawsuit with the postal inspector being involved since Chegg receives items of value through the mail under false pretenses. This is wire fraud and falls under the federal statute. Please do not waste your time with this company.

I sold my book to Chegg back in the middle of August. This is the deadline they asked me to send my book to them. I asked that a check be sent out for payment and I didn't hear anything from them until September 1st stating that they accepted my book and the check was mailed September 1st. The page that shows my check was mailed states that "you should receive the check in 5 business days." Here it is September 20th and I have still not received my check.

Let me walk you through this so it is accurate. I wanted to sell some books that I no longer needed back to Chegg; I got a quote and packaged up the books. Sent them off prior to Labor Day 2016. I followed the website as to the status and the notifications via my email account. Everything seemed to moving smoothly. Books checked in 3 days after I mailed them. Was notified that the check was cut and mailed out on 9/7. 10 working days later I did not receive the check yet. I called and was told it would take 15 working days (2.5 weeks) for me to receive the check that was mailed out on 9/8 (a day later than the website said). So now we are at 16 working days after they received the books and 9 working days (10 if you count 9/7) and no check.

I purchased 5 textbooks from this company and from the start was disappointed. My final total didn't match the initial total I was given. I ignored this only because I was still getting a decent deal on the books. After beginning my classes, I realized I didn't need two of the books so I tried returning them only to find out they must be returned within 21 days of purchase. School didn't even start within 21 days of me purchasing the books. I guess being proactive and ordering early is not a good policy with Chegg. Pretty disappointed.

I sent in two of the same book. Chegg only checked in one. I left multiple messages with no response. Now they closed out the order and are only paying me for one of the two books I sent them. That's theft. I can't believe this company would steal like that. I'll never deal with them again.

Chegg customer service is wonderful. They get on the phone with you immediately if you have any questions or concerns. They immediately refund your payment if you are unhappy or no longer want it. I thought I had canceled my membership but I guess I only paused it and saw on my bank statement that they billed me. I called them and they were more than happy to refund me. Companies with excellent customer service go a long way. Chegg is doing it right! Way to go! Definitely recommending your company to all friends.

I used Chegg to rent books back in the day because it was cheaper. I later used them to help study for my finals but they are useless. Most answers are wrong and the tutors or whoever gives them are not experts in the area. I could have just studied and review the textbooks and get the answer. What is worse is the fact that you cannot cancel without them stealing your money and saying that you have access until next month when you do not use them anymore. Nothing but a bunch of thieves and scammers.

For homework help it's great. The tutors on the website are knowledgeable and quick to answer problems correctly. But the ** will try to pull a quick one and make it difficult to cancel your subscription. You can try pressing the "Cancel Membership" button but it won't work if you have paused it. Then when it resumes and charges you again for a month, magically the "Cancel Membership" button works again. Ruthless **.

One of my credit cards was used by someone before I had it cancelled and re-issued. I do not use the card that often. I noticed today when preparing to order books, that all of your credit card information is there on your account and that it asks for your (3-digit number) number, that allows anyone to use your card freely. I did an online chat, they never asked me for any information and went in and removed the card. One, they do not allow you to delete your own card information (probably because it's rental info), okay. The keep all card numbers given. And I believe this information can be access by anyone. NOT GOOD.

I sold my book to Chegg.com at the beginning of May and it is now the end of July. I still have not received my check. I have called customer support 4 times now and still have not received the check and they keep telling me the only thing they can do is to re-issue me a check. I have even spoken to a manager. They are ripping me off and refuse to do anything about it. They stole my money and I want something to be done about it. DO NOT use Chegg to buy or sell your books. They are an awful company and should not be allowed to continue scamming people.

I was recommended to Chegg by a friend who found their Chegg Study service helpful for finding textbook solutions and helping her learn. The service is $15/month, which I initially thought was pricey, but doable if it was a good service. The first couple of chapters of the book I wanted solutions for were correct, for the most part. (Occasionally a question was misplaced, but no biggie, right?) However, by the end of the book (and just at the beginning of my second month of my subscription) entire chapters were off or missing. Sometimes, after hunting down a question and sorting through a bunch of different questions, the answer was completely incorrect.

I've been looking online for help with an assignment and the Chegg site came up showing the exact problem I need help with. I had to put my credit card in before I could access the page and there wasn't any help whatsoever on the problem. The only thing listed under the problem was a comment from someone that had nothing to do with the problem I needed help with. I cancelled the "subscription" but it said I would still be charged.

I ordered a Chegg Study subscription then immediately cancelled it so I wouldn't be billed for additional months. I was charged for the month as I should have been, then days later I noticed another $15 charge from Chegg on my debit card! After debating with customer service via text chat for close to an hour while they "tried to figure it out" I was told that my issue was passed along to the billing department. Shortly after, I received an email saying they would be refunding me for my "Chegg tutors" subscription which I CERTAINLY did not sign up for or use. If I am refunded I may update this review, but now I am waiting to see if my refund is actually processed "within 5 business days" as they claim!

This is a service I pay $15 for per month. I use it to check my work for calculus, linear algebra, and physics problems when trying to solve them and especially when I am studying for exams. I am currently in my final exam period at my university. I am taking 6 classes and use Chegg's textbook solutions to help me study for 4 of my classes. When studying I encountered a message that said I could no longer access textbook solutions because Chegg had determined there was more than 1 user using my account based on how many textbook solutions I was looking at and how frequently it was being used in a short period of time.

I have Chegg and pay for the membership account because I liked the Expert Q&A to get help with my homework and receive better grades on my assignments. At first it worked really well but lately the website will not load content. Especially when I try to backtrack to the page before. Either it will simply not let me go back to the page or it will not load and I will have to sit and stare at my screen, trying to refresh it.

Chegg's main marketing claims revolve around their online resources and claim that their prices save students' money. However, their membership and textbooks are actually incredibly expensive and just not worth! Pretty much every textbook I've ever needed in my last 3 years of college could be found cheaper and with much better customer service at many other online sites like Amazon with their Prime rentals. I've posted several questions to be answered but it often took several days if not weeks for CORRECT and RELEVANT answers to be put up, which is ridiculous if it's a homework question with a closer deadline.

DO NOT WASTE YOUR MONEY. I paid for textbook solutions but half the solutions weren't there. So I contacted customer service and they said they would have their team complete the missing solutions and for me to check back. Also they suggested that I post my question in the 'ask a question' section! So I posted my question and they posted a solution I didn't ask for. So I asked if I could be credited to have a tutor answer the solutions for me? But then they told me tutor and study services were different services and had no accreditation between them. How the heck do you provide services then tell me your services are different entities and are not associated with one another. This is bull.

Ordered a book from Chegg when I was taking classes for my MBA. Apparently, I also selected a free study tool. I just noticed this month a charge for 124.95 on my credit card from Chegg. I called my credit card company and they indicated I've been charged annually since 2013. The reason I noticed it this year is because I'm no longer using the credit card for frequent purchases. The past 3 years I did not notice because the card was a high use card. I called Chegg and they note I did not use the service and it was pitched as free but it states in the fine print that it's an annual subscription. So the free subscription was in 2012 but they started charging me in 2013 and charged annually until I complained this year. These types of free turned fee based subscriptions should not be legal. Since I didn't know about this, how could I have known to cancel it?

I used Chegg to get help with my homework. I went online and typed my question. I received thousands of questions that were not related to the question I typed. When I finally find the question going through all the other questions, the answer to it did not make any sense, then I was offered to ask a tutor, which if I wanted to use his service, I would have to pay extra money besides the 14.99 subscriptions. That is, the subscription is just a pass to talk with a tutor to pay more money.

I ordered an online book and when I tried to return it and switch to the half price hard copy it would not let me. I later came to find out that the book expired halfway through the semester.

Do not waste your time with Chegg. I rented a book there, it was really expensive, almost $50 for ebook rent! But I was travelling, and did not have an opportunity to look for this book anywhere else or to buy a real book. So, I decided to try this Chegg. After I bought the book, I found out that I had some technical issues between Chegg and my computer. So, I never read the book, but I was hoping I will do it later.

This is ** website... rip off. When you ask questions, some just copy and paste answers from other websites then I repost my question and some ** answers the same way or give you 2 lines of incomplete, worthless, no effort at all answer until you run out of your damn 20 questions. And then if you want you can purchase more questions (This is for 15/per month.). At least they should allow the student to reject such terrible answers or allow free questions so I can repost my damn question over and over. Anyways, at the end you get out with nothing. This website doesn't help students at all... their rates are totally expensive for students. I go with the pay as you go tutoring and it's .75 usd cents per minute. That's $45 per hour for tutoring!!!

This is absolutely absurd!!! I paid for extra texts outside of my required texts in an attempt to have a better source and better understanding of the material. I finally find a book that has very similar material and problems and then I go to look at the step-by-step solutions to guide me through, and my account gets blocked out. It was stated that it may take 30 days to unblock my account!!! 30 ** DAYS!!! I pay for school, rent, books, bills, everything! I cannot afford to be wasting money on a product that just gets taken away from me for trying to get multiple aspects to a subject... Such a joke...

DO NOT GO THROUGH CHEGG. I decided to sell my books through this site and I put 2 books in the same box. First off, it took me almost 2 months to get paid, and only reason I did was because I emailed them so many times about my books. Second off, they said they couldn't find my second book so I only got paid for one. This was their error because I sent them in the same box and their order numbers were the same.

You guys complain about the darnest things. In fine print it states that if you don't cancel your membership your card will be charged. After free trial I recommend anybody to get $96 membership monthly which gives 240 minutes because if you can relate I have more than one homework I might need assistance with, but I was new to this so I wasn't sure. Now that I'm very acquainted with this site I love it. Pros: There are great tutors especially with high ratings. They know their stuff. Cons: Some of the great tutors can try to squeeze the last penny you have, for example your answer is incorrect instead of not giving you the correct answer, they will ask you a question in the question you asked, that's not helpful.

When you sign up for the Cheggs Tutor service. Part of the sign up involves giving your credit card information in the event that you actually utilize their services. I attempted to make contact with several tutors to no avail. After numerous successful attempts I quit and let it be. A month later I checked my card transactions and noticed that Cheggs had debited me 4 times for $15 for an 'account subscription'. I called the customer service representatives and they sent me an email claiming they can only refund me for two billing cycles. I informed them that I NEVER signed up for this services, never received an email from them confirming my supposed subscription - despite the fact I received dozens of promotional emails from them I mysteriously am unable to find the one detailing the agreement of the services.

Chegg is one of the worst places to buy or sell textbooks. They give false information on when you would hear back from a representative. They are constantly telling you 2-3 business days and no one will ever follow up with you. I sold 2 textbooks to them over a month ago and I was told I would receive payment of about $65. I had to get in contact with over 4 different people for them to tell me they have lost the textbooks in the warehouse, but they had seen that they were received at some point. I was finally told that a check would be sent to me, but it would take 5 business days to be financed and then an additional 15 business days to even see the check! Why was this not just sent directly to my Paypal account?! So overall this whole process is going to take 2 months! DO NOT USE CHEGG TO SELL ANY KIND OF TEXTBOOK!!!

I subscribed to Chegg Study and Tutors and the service was fine when I was using it, although they seem to let ANYBODY answer the questions. For example, a question would be posted and the tutors or "experts" would answer the questions, but they'd very clearly have the wrong formula or they'd just randomly guess on multiple choice questions. I was taking a finance course and half the people didn't even show their work. I was not looking for an answer key, I was looking for a study aid. If you're trying to cheat your way through your homework, this site is great. If you actually want to learn how things are done and see them properly worked out, explore other options.

I rented a book, and please note that it did not come with any ebook access information: This is the information they sent me after I returned my rental (not a purchase, it was a RENTAL). Item Type: Book Purchase. Status: Purchased - Yours to keep. ISBN: **. Ship Date: **. Est. Arrival Date: **. Shipping From: **. They then charged the following: (please note that the book was due 5 days after they charged me a late fee. How it was late - only Chegg knows) Rental extended: 10 days extension. Due Date: 5 days after I was charged for a late fee (wtf???). Transaction Date: see above. Payment: **. $**. REPLACEMENT_FEE: Purchase (never agreed to this). Transaction Date: (within the 10 day extension period forced down my throat). Payment: ** $** (about 1500% rental cost - yes one thousand and five hundred percent above rental cost).

One of the worst experiences of my life. Paid for 2 hours worth of time from a tutor to explain the work that I submitted. I get back the tutor's version of explanations which was a page and a half with just short bullet points stating the obvious rather than examples on how I could do the work. Costed $120.00 for explanation I could've got out of the book. The only thing Chegg could do for me is offer me 15 free minutes with a tutor! How about give me the money for the 15 minutes -- answer was no. I will not be using their service anymore.

I was charged $60 without been informed. At first, I paid $15 last month, but after I paid the money, I felt like it's not a good website. The answer on it is not reliable at all. I can't go to the online tutor because of whatever reason. I can't use it on different device. Overall, it's disgusting. So clever me immediately canceled the membership and what the website said, let me think. I will not be charged again, HOWEVER, I WAS CHARGED $60 this month. I felt very angry. Because I never use it anymore and I've already cancel the membership. So I send them an email. They said they will give me a refund of $30 in 5 business day, but I'm not sure because of their reputation. I just want to remind everyone that save your money on this website. The answer is not reliable at all!! And you tend to be charged without be informed.

If there were a zero stars option I would rate them zero. No tutors would help with an intro crystallography problem. I had messaged well over 20 tutors over the course of 2 days. I eventually figured out the problem for myself... tutor id ** told me she would write a lesson but never did. Total waste of money. After I realized the solution to my problem, I was disgusted so many "science" tutors couldn't have explained that to me!

I sold my nursing books to chegg.com and I was supposed to receive the payment within 10 days. It's being 20 and now I got an email saying that I have to wait more 10 business days. Don't sell your books to Chegg!

I have a paper due and I need my textbook. Why Chegg would think to have scheduled maintenance on their website on a weekday is outrageous. They could have at least let the customers know that the service would be down today! This is the last time I'll ever rent textbooks from them again. This is towards the end of my semester so I'm highly pissed off.

I have 2 major issues with Chegg.com: 1) I ordered a new book, with access codes to the online labs I had to do, and paid for it. I was sent a used book with expired codes. When I confronted them about it I was told they were out of new stock so they sent me old ones. Did I pay for an old book? No! So now I'm behind in class because Chegg didn't even bother telling me they were out of stock before taking my money and shipping the book. Which leads me to #2.

I used Chegg's tutoring sessions and they were a complete ripoff and I learned absolutely nothing! These tutors don't explain anything but do the work for you. I suppose that's how they get their money in the amount of time you request them to help you in. Anyway, I was charged over $300.00 for getting help from this student based website. It's a total ripoff and burden on any student's pockets. I'm a full time student and mother so online tutoring is the most convenient form of tutoring I can use. Well at least I thought it was.

I have used this service once and upon using it got charged which is fair enough. The part that really bothers me is I canceled my account. A week later four more charges show up. I say we blacklist this company for fraud. Never have I ever dealt with a company that steals from their customers.

Who hires these fools to answer the phone? Worst service I have ever received. The guy couldn't even talk properly and it was so hard to hear him. So I ordered 3 books in one order to rent but I needed to cancel one of the books because I ended up dropping that class and taking another one. So I called them the next day after I placed in the order that night and they wouldn't even cancel one of my books that hasn't even been shipped yet. Now two of the books I need have been shipped, but the book I don't need is still shipment pending. I don't get it. How hard it is to simply cancel one of the orders that hasn't even shipped yet.

I ordered 4 textbooks for my daughter. Paid almost double the standard postage to have them delivered in 2 days. # of the books came in 4 days and the 4th still has not arrived a week later!! I called the afternoon when the books were originally due when my daughter noticed the tracking info had NONE being delivered on time! I was told I would be refunded the "extra" postage I had paid. I said that wasn't good enough, so they "said" they would refund ALL my postage. That was 5 days ago and so far only about $12 of the $26 postage has been credited back on my card!! Now since I've read all these complaints, I am really concerned about what will happen when we return one book that is not needed AND when we return the rented books in December!?!?!

A question was found in Chegg Study but in order to view the answer, one has to subscribe to it. After I paid the subscription fee and viewed the answer, I discovered that not all parts of the question asked were answered, and worse, those parts that were answered gave wrong solutions and answers.

I ordered two textbooks from Chegg.com on 08-16-15 and I received them on 08-19-15. One book was estimated to arrived on 08-21-15, but it arrived early on the same day as my other book which arrived on time. The books were in great condition, one did have a little bit of signs of something spilled on it but the spill did not seep in to the pages. These books were pretty cheap, with one of them costing less than half of a used one from my local college bookstore. Also included in the box was some free samples of Starbucks Coffee, Command Poster Strips, Tide Pods and Downy, a code for a free razor from Harrys.com (Did not require a card, free shipping), and coupons. I would highly recommend doing business with this company!

So I ordered my textbooks from Chegg for many semesters now & I know I've returned all my books, but it's still saying that the one is two years overdue and I contacted them about it & said it was checked in. Honestly, how hard is it to check to see if the book is in your shelves? I freaking hate this company!

Chegg is a scam. I sent my books in for a buy back. They said I would receive a check in the mail then they closed my account. Now every time I call they say it's a billing issue but they can't transfer me to the billing dept. This company is such a scam I don't recommend any students looking to sell or rent their books to use this company.

I had 1 subscription and 1 lesson but they are keeping charging my credit card. They have charged 4 times now without my consent. I am really disappointed. They look as being involved in fraudulent schemes.

Recently had fake charges from my debit card being skimmed. First set of fake charges were from Chegg.com. My account was charged 44 times in one day for $16.80. I just found out that it's a real company that funneled fraudulent charges from my account. I think they have some real issues and they know it based on other complaints. I really think that the Feds should shut them down.

I shipped 3 books back to Chegg prior to the deadline and cannot get a return check as promised by the chat representative and the system that tallied a total of $110 to be refunded. The company is hiding and will not pay out. I have been given the run around and 3 different reasons as to why I am not getting a refund as promised. FRAUD, FRAUD, FRAUD!!! DO NOT USE!

I have 10 small charges (under $5 each) to my account from Chegg, Inc from Santa Clara. I found out this is a textbook rental company. I am not in college & have not had any contact with this company. My credit card information was phished from another site & is being used by Chegg, Inc. My bank is issuing me a new card and I am going to file fraud charges if the pending charges end up posting. This is inconvenient to say the least. I suspect the information was phished from **, but am not completely sure. Buyer beware. This is directly copied from my pending transactions:

Long story short, multiple charges were placed back-to-back by Chegg when books were "not returned on time" even though they ADVERTISED that if you did not return it immediately, it would extend it another SEMESTER. So they charge not only the "purchase fee" but MULTIPLE "extension fees" WITHIN LESS THAN A WEEK APART with NO NOTIFICATION. These are CON-ARTISTS and with the recent for-profit colleges closing this should be treated as just as bad of a scam and a class-action lawsuit needs to be opened by all students who have been ripped off by them. This is part of the bigger issue of predatory college behavior in general!

Chegg continued to charge my account for many months after I canceled the account. Because the charge was only $20, I never noticed the charge. Once I did and brought it to the attention of the company - with proof of having previously canceled it, they sounded very enthusiastic about remitting payment. Three weeks later, after not receiving payment, the burden of proof was put onto me to show that I had not received payment. They had me wait on the phone for nearly an hour, send my credit card statement to departments I wasn't allowed to talk to on the phone, and all sorts of general nonsense. As for Chegg itself, it's been too long to remember if the product was good or bad, but I would never use them again for the simple fact that they seem to exist purely to make money through nefarious ways.

This company is the biggest scam ever. I am a statistics student and I could not find one tutor to answer my questions correctly. In fact, most tutors just declined to help because it was too much work! Why are they on the website to begin with? I got 1-2 tutors after 15 minutes of waiting, only to end up with wrong answers with complete unprofessionalism. On top of that, after I requested a refund of $36.00 which I had no idea I was charged because I thought it was a free trial (fine print BS) these guys ended up charging me another $72.00 for excess usage of their services!!! LOL how ridiculous when I barely used their services.

Tutoring was not helpful and when I was done they charged me six different time OVER a total of $100 when I was supposed to be on a free trial, & to top it all they are still trying to charge me! BE VERY CAREFUL.

I DO NOT recommend Chegg Tutors. I signed up for the 1 hour free tutoring trial and had a really good experience with one of the tutors **. Before this experience I text with a few other tutors and also sent them the problem that I was working on. I decided quickly (within 2 minutes) to go with **. We conversed through text back and forth for about 35 minutes until he explained very well the Economics problem that I needed help with. I then logged out (within 40 minutes) and also cancelled my tutoring subscription with Chegg so I would not be charged.

I am very dissatisfied with Chegg. My daughter is a college student and sold some books to Chegg. When she received her check, it was not what she was told. She contacted them several times and they told her they would check on it and call her back and never did return her call and give her any answers. So at this point, I get involved. I called Chegg and they told me that the book that was sent back was a teacher's book and we know for a fact that it was not. I called the book store that sold her the book and they in fact told me that it was a student book. The book was valued at $160 (used).

Chegg has created fraudulent charges to my credit card on three separate occasions. Each occasion it was multiple charges for amounts under $20 made on the same day (ex: $14.95 twice on the same day). Each time I have contacted them and they claim to know nothing about the charges and state they don't know anything about the charges. They take my information down, state they do not have an account matching my information, and say someone will investigate the charges and call me back. All three times they didn't call me back or offer to reverse the charges. All three times I have had to have my bank reverse the charges and issue me a new credit card. This company is obviously committing credit card fraud and are fully aware of what they are doing with complete disregard. I have never used their services or provided them my credit card or banking information.

This sounds like a great idea, online tutoring 24/7, perfect for an online college student who works until midnight. Why charge so much for a service for college students though? $36/wk for an hour of tutoring seems ridiculous, especially when most college students are making minimum wage. I can't afford to pay that much for some help with homework, and I'm sure not many other college kids can either. Sure the lesson I received was decent and helped me understand the assignment, however I can't use these guys more than once a month at their prices. Sorry Chegg, I'm going to unsubscribe.