USPS Reviews

We paid extra for priority mail of an envelope - not even a package. It took over 8 days to arrive even though they advertised 2 day priority mail. We had dropped this envelope off in the Post Office itself. We stood in line at the post office for a long time to see about a refund for our extra postage (around $10.00). The postal worker said the priority mail we paid extra for was not guaranteed in any way whatsoever. That is, paying extra does not mean they will treat priority mail differently from regular mail.

What else can I say? When they don't deliver, you may take it or leave it—this is the best illustration of monopolizing a service. Used their services to send a "legal" document that was certified with a tracking number and a return receipt. Name it. The staffer "assured" me that the item—a letter, in this case—would reach its destination in three to four days. The fact that the tracking information is still the same after 13 days indicates that they are not even aware of the item's location. Any option? Nope, just ask for a reimbursement for the unfulfilled service. You "trust" them, use their services in accordance with recommendations, and yet they fail.

I was charged $121 per am international package for my aged mother in India. After 20 days, the package which did not even leave California, was returned saying I used the word ‘accessories’ on the customs form. They did not provide any refund. There was no option to correct the entry and resend the package. Grievance filed my USPS mail to the postmaster general and consumer advocate with proof was not even acknowledged. USPS crushed the holiday for an old mother eagerly waiting for the package. Terrible customer service.

To begin with, today is Tuesday and it is 7:15 p.m. I have letters in my box that have been there since 11:30 this a.m. They have not been picked up and people on my route as far as 5 miles before my mail is to be picked up have received no service today. And this is a common occurrence for Route 1. I have no knowledge of the other routes but there will be day of no delivery and then days of late delivery with very little mail. I was a mail carrier for 11years and this was unheard of. I worked as a clerk for 13 years until my retirement and this is utterly ridiculous.

The mail lady leaves all my packages in the yard by the mailbox. Isn't this against the law?? She should bring the package to the door. This is a risk of someone stealing my packages. She might as well leave my mail on the ground too. This is very inexcusable!!

I object to being subjected to USPS’ deceptive surveilling done via surveys.

USPS - this company complains about losing money. Recently my package was shipped from Indiana and finally made it to Syracuse, NY. en route to Guilford, NY. Instead, it sat a day in Syracuse then routed to Rochester and was there for two days. Still not sure what the status is as the package was due for delivery Dec. 1st and today is Dec. 5. I did get a notice my package is going to be late? This is not the first time this has happened. I tried to contact USPS by email and each time stated this message cannot be sent. USPS - I wish I could give you a big fat ZERO for your shipping department.

I am very Frustrating with USPS. I order a energy drink, suppose to arrive today, not only didn't get my package, straight up rob, expected my pay, just bring back my package due Incompetence. This not the first time that USPS lost or stolen my package.

I have waited a full week for what the USPS says is 3 day mail. I still have no idea where the letter is. I had one letter from Daytona to Atlanta take 7 business days. I know now to not count on the mail to get anywhere in a week now. The new leadership appointed has slowed the system down and created a cluster F staff of post office is always nice, but their system to ship mail is about useless if you really need something mailed.

Mailbox is at the road. Mail carrier never brings a package to my porch but states it couldn’t be delivered and leaves it for me to pick up. At post office. All other packages are delivered like Amazon, Walmart, Staples and Walgreens.

I have had more than two instances now where USPS has just blindly decided not to deliver my mail or ship the products because they just didn’t feel like it. Worse part is that their customer service is also very bad. Day before yesterday I was on call with the customer service for help and she just ended up being arrogant. The whole point of customer service is to provide assistance, not in turn get mad at customers. Horrible customer service. I really wish to talk to someone from USPS about this!!! WILL NEVER USE USPS AGAIN!

Absolutely awful. I am on the 4th package, in 3 months, that hasn't been delivered to it destination. 2 were VERY IMPORTANT GOVERNMENT DOCUMENTS I NEEDED FOR MY JOB. All with 4 different reasons as to why they didn't make it to their destinations. If I could give a zero for a rating, I WOULD. Just terrible.

Paid for overnight delivery. Instead of being delivered my son had to get in his car and drive to the post office before it closed for the day to get a package I paid to have delivered. I did not pay for him to have to rush out of the house, spend his gas to get it.

Why would a package that is supposed to be delivered come to your local post office and then shipped 50 miles away instead of being delivered. This is a joke of a way of doing business. I was tracking my package and was stated it was at my local post office and would be delivered on November 12, I knew that wouldn’t happen because November 12 was a Sunday. When I checked next it said it would be delivered on November 13 so I checked the updates and instead of being delivered it was shipped 50 miles west. Now it will have to be shipped 50 miles back. Maybe I will get it by Christmas.

Ordered a bed frame, thought everything was going well. Received a notification that it was on the way to be delivered that day, continued to wait, then received notice that it was delivered and left at my door. Not even close to true, nobody stopped by, no packages delivered, called and was told nothing could be done and to contact the seller if I had a complaint. WHAT THE HECK?!.

Sent a priority envelope with a signature required. The package contained sensitive documents I waited 11 weeks to be processed. The mail carrier at: Alpharetta Carrier Annex - Post Office 1295 Bluegrass Lakes PKWY STE A Alpharetta, GA 30004-9998 failed to deliver the package to the home addressed on the package to obtain the signature. Instead she forged the signature and typed in a erroneous name for the receiver section. It was determined she was standing in front of the community mailbox at the time she signed for the package and not at the residence. Then she placed the envelope in the wrong mailbox.

In Royal Palm I was looking for a standard large package cover. But what they had was an express priority cover. I put my package in and stood in line to make my payment and mail. The weight was about 1 pound and was charged close to $50. I was little bit shocked, but was told it would reach next day, would be handed over to a person at the address for his/her signature and it's also insured for $100 if does not reach or delivered on time. I was looking at the tracking and it was blank, so I went to the post office to complain. I was told it was put in the mailbox and I had to ask the person it was addressed to go to the local post office and ask about the package. In this busy world who has the time to investigate to find about the lost item and claim the insurance?! I was not happy with USPS when they put the responsibility on us. It would be better if they don't give false promises and genuinely give disclaimers.

Do not use express overnight delivery. On day 3 and still hasn't got to destination. Use different company if you need to get there when it is supposed to. Will save you the headache especially if it is absolutely necessary to get there and you pay extra for that service but USPS doesn't care. I could have sent regular mail if I wanted it to get there in this time but I paid extra to ensure express delivery.

Received by usps on October 24. I did many calls, useless no one indicate me where is my parcel when I check online they just show me still moving to next destination I put it my USPS number that doesn’t show anything they just show 24th October receiving and 28th October still moving I am very upset. This is a constant problem with usps. Never a problem with ups or fedex

the USPS carrier sign for my expensive package and left. Individual cause loss my package. The tracking note said sign by my name. Also the delivery proof show the carrier signature. Not my signature on it. The carrier never hand the package to me. That is so bad. I went to the post office. The front counter ladies said the carrier has the right option to sign for the customer package. What policy show the carrier can sign for someone package not belong to them? Is the package for you or for me? If you left outside the door? You have to put the note left on front door. Not said the customer sign for it. The area is not safe because other apt neighbors living there too. Also the housing doing the renew construction. Many strange get to the apt all time. How can I get my true delivery proof. It said the driver sign for my package and left individual. My package loss. I cannot get my money back because the carrier sign for me package.

THE USPS IS A JOKE!!!! My sister posted me a package from United Kingdom on the 9/15/23. It has been over a month and I have still not received the package. It shows on the tracking it arrived in Austin 10/2 and departed the US Regional facility. And then on the 10/6/23 it says in transit to next facility and the package is moving within the USPS network. It has BEEN OVER A MONTH now. IF I COULD A -0 RATING I WILL - I called their so busy customer service and they were so rude. I WISH THE US POST OFFICE IS PRIVATIZED – Is unbelievable the way international mails are treated in USA is worse than 3rd world country – they have more better service. IT'S ABSOULUTELY Unbelievable!!!!

I have saved all of my certified labels. Most all of them have been late up to 6 weeks. The last was priority, delivered 9 days later? One letter lost 10 months ago. The people at the post office are confused as to the services. News articles of truckloads of dumped mail. The service is negate of responsive conversation as to call the central line is a portrayal of virtual rebuttal. Rain, shine, sleet or snow. USPS? The lack of moral character, dedication and responsibility are a lingering reminder of the escalated expense.

The US postal service is EXTREMELY unreliable, have had over 3 packages marked as delivered in the past few months and never actually delivered. When asking the postal office where my items are the response is terrible, they don't have any ideas where packages end up...horrible service.

We went to the post office and spoke with a wonderful woman who helped us with hand cancelling our wedding invitations. However, the wonderful interaction stopped there. We put in a lot of research, MONEY, and effort to make sure that our beautiful (expensive) invitations with their wax seals were properly paid for to avoid returns and that there was an extra level of care. Half of our guests have sent us pictures with our wax seals torn off of their envelopes and this is after it taking 14 days from dropping them off to start delivering to people. Don't waste your money for special care and make sure that you can send your invitations with a basic forever stamp. NJ USPS sucks.

So this has been happening for some while, packages have either not been delivered by USPS or they have been damaged by USPS. I requested that nothing is sent through my Amazon account through USPS and yet it has. Their drivers are lying. Their driver said that she couldn’t make a delivery because there is no access to my apartment. Mind you there’s a big old parking lot in front of it, that’s a lie. They will not deliver anything package wise to my apartment when I specifically put it in the delivery instructions to deliver it to my apartment, or to hand it to specifically me. (Mind you I’ve seen a few USPS employees, handing packages to other tenants at my apartment complex at their door.)

I have sent emails, left voicemails, spoke with managers. I have had 12 packages that have been missing in 6 months that I cannot get my money back for because they were not returned to the sender. It’s still happening and no one will respond to me. Spoke with manager, supervisors, dept of Consumer Affairs and nothing is being done.

I WILL NOT ever ship fragile heavy items ground advantage ever again. I have been shipping for over 17 years and had my first damaged item. Heavy cast iron that was packed safely, should not have been damaged. With all the bubble wrap and foam around it, it had to have been shoved between 2 other boxes with great force for that type break to occur. It took an entire 30 days for them to deny my claim, based on an inspection at the receiving post office, giving me no recourse. I have had postal employees tell me they expect claims to go up because of how ground advantage is shipping small and large items together and USPS is going to nitpick claims. I am disgusted, but not surprised considering the idiot who is over it now…

USPS never update my tracking number. The local supervisor just said he didn’t know anything. The lost mail was documents and it was very time sensitive and important one. I felt very distressed and I couldn't contact the customer service at all.

The USPS has got to be one of the worst managed entities of all time in my personal experiences. Out of the last 43 packages I have had sent to me 9 were either lost or missent and three packages damaged. The USPS wants more money from the federal government, they want to increase shipping fees but still remain one of the worst shippers I have come across. I use Fedex and the UPS shippers all the time but the USPS, well, the worst. Fedex- 29 packages NONE lost. UPS- 107 packages NONE lost, 1 damaged. I try my very best to choose suppliers who do not use the USPS but sometimes there are no other choices so I grit my teeth and know what is coming. I can not recommend the USPS for ANY shipping.

I mailed a priority certified letter, instead of next day delivery they guaranteed 2nd day by 6 pm. I tracked it it was not delivered on the 2nd day. I want to know where it is. I will never use US priority mail again and the employees could care less.

My package was misshipped to the wrong post office in my area... 3 days with no update on the tracking as it sat and sat... I called my local post offices and they filed a report for the main hub which the item was returned to (15 miles away).... I received a call from my post office where the item was to be sent and no one was able to say: "I will contact the hub and clear the issue up"... It was like, "We just have to wait and if the package does not move by tomorrow, call us back...." Are you kidding me!! Item was shipped from Ohio to California! It has been 12 days now!

I have a package headed for my place of employment that requires a signature. They tried to deliver at 9:30 this morning and failed because "Business was closed delivery will be attempted tomorrow." Tomorrow? How about in an hour and a half when the business opens? They're just gonna show up at 9:30 again? The only service in the country you have no control over, you can't provide input. You have to basically just pray the weather is right and everything works out for the postal service or else you can have your mail.

If you believe you have your package covered in your Click-N-Ship, beware or any insurance they offer. The post office offers $100.00 coverage for free on the first $100.00, but they do not honor this insurance. I sent a half envelope to my bonus son for his birthday. The envelope was ripped open, contents removed and then it was delivered empty. They claim they didn't steal it, well please explain to me who did? You had possession of this item from the time I put in the box until it was delivered to the other box. So please enlighten me on who did it. The gave a few dollars and basically said F.O. I won't be using them any longer. I would rather wait and see the people I care about than to give you one more penny of my money. Be aware, they don't care! If you insure something for a specific amount, you expect to collect on this insurance that you have purchased, right? For that amount, right?

I never for 30 years in USA was upset with USPS. But since 2021 in local 10463 my mail is tampered and stolen on regular basis for 21 months by Manager O ** and his few staff accomplices. The tampering of my mail related to a fraudulent deregulation of building which was for decades affordable housing of NYC. Post office workers are being bribed and doing a felony of mail theft. The case was confirmed by DC headquarters, closed, and mail theft is continue.

I've been waiting for my package for a month now and longer and I also paid for a faster delivery which didn't happen so they stole my money. I'd like my package and I'll never do business with you again. Y'all are terrible.

Just spent 30 minute talking with voice message, typing all options numbers, and at the end I had to give up, there is no way to catch the service I need. Can you make this service easier to reach the right department?

On several different days throughout the year I’m receiving my Mail already open from letters to packages! Rather something was taken or read it. It is a federal crime to open mail or packages that does not belong to you!

Forwarded my business mail back in June 2023 online, no mail forwarded 2 weeks later. I called and surprise no record found of the online request. Went to the post office in July 2023 to request again. I have spent hours on the phone with the USPS and here we are in Sept now and still NO MAIL!! Every call I make I get a different story/excuse of why my mail is missing and nobody to date can tell me where my mail is.

United States Postal “Service”? The post office delivered to the wrong address, a package from Amazon worth hundreds of dollars. Today, I realized that our postal system is in really bad shape with bad policies and bad leadership. The post office admits to delivering it to the wrong address and even showed me their internal tracking to that address. They showered me with worthless apologies, but added since the package was not insured, they will not reimburse me or do anything about it. They did provide me with a “vendor letter” which states USPS made a mistake and with the letter and they hope that the vendor will pay to resend another unit. However, as far as UPSP, they will not pay for anything.

My priority mail came up missing and the company did absolutely nothing to ensure my pack was safe. Anytime I have to deal with a company and have a choice to use a specific mailing service. It will not be USPS.

This been a long time coming for me to write this review since the USPS is not doing anything to solve my issues and it keep happening. I don't understand why a company like this will have a poor customer service. My packages have been stolen on several occasions and it starting to make me angry because these are business delivering of worth $300 every time and every time I called; they will ask you to file a complaint (FYI: the complaint they never do anything about). I will pay $12 - $15 each time to mail my complaint form that will never get resolved and at the end, I will give up and forget about the whole thing. Now again today as of 8/16/2023, my package says delivered like always and it was never delivered. Mind you I have a ring camera in front/every corner of my house and I live in a good, safe neighborhood. My package said it was delivered and it wasn't.

I thought sending a priority envelope would get it in one day since it was going a few towns away. It's seriously taking 2 days to go 2 hours away. I would have spent less in gas even with the high price of gas to deliver it myself in matter of 4 hour round trip. To pay $10 I expected more. Very sad service, I won't bother to use again.

I reserved a post office box online and have had nothing but problems since. All my mail is being returned and it says I have moved and that I don’t exist. I did this in February and I’m getting ready to make my third trip to the post office to straighten this out. This is extremely unacceptable service.

The latest switch to Ground Advantage is a nightmare for shippers. Not only is it costing more money to ship, the delivery times have increased by a huge amount. It used to take 5 days to ship a first-class package from PA to CA. Now I am seeing 10-day travel times as the norm, 2 weeks! Packages are traveling to their destination only to be sent back to their origin and resent, adding weeks to delivery time. A package from PA to UT has been in transit for over 2 weeks, having arrived in Utah after 6 days only to be returned to PA where it has been sitting for over 3 days. Horrible service that has become a joke. It looks like DeJoy will be privatizing the Post Office as he has been planning. The only way to fix it is to kill it!

Haven’t had to bust on postal service in awhile, they’ve been doing their job adequately. Background - been living in Colorado Springs for 9 years and service here has been worse of all States I lived in - 6 States. Fortunately, complaint this time isn’t about Colorado service but USPS in its entirety. I was supposed to receive a package yesterday originating from New Hampshire which obviously didn’t happen. For 2 days, tracking number showed package left that state with no updates. This morning, package arrived in Jacksonville Florida, LOL! It’ll probably eventually arrive sometime late next week but what sucks is the USPS will never step up and admit - their organization sucks!

Their Website is confusing, their support is none existing and their instructions are none existing. This is truly the worst web experience one could ever even imagine. The Auto Agent refuses to get you to a live person, send you into a loop. The Website takes your money but does not deliver a label. Whoever designed that interface should be fired.

Don’t send big boxes through the mail to Denver Colorado because capitol Hill annex post office will not deliver them. I’ve had a box sitting at Capitol Hill annex for three weeks for no reason and they won’t deliver and Benjamin won’t call me back.

We spent the last few years looking for a Lladro Figural piece from Spain called "Fox Hunt". When it was discontinued in 2014 it sold for $10,000.00 and in some instances it sold for $15,000.00. We finally located one in Washington DC, negotiated a price & they shipped it to Albany Oregon in same original Lladro padded box designed to withstand a trip from Spain to USA. USPS beat the HELL out of the beautiful work of art & will not reimburse the seller even though it was fully insured. We have the USPS delivery person on video striking the curb with it on a hand truck carrying it sideways!

On June 14, 2023, a package with tracking number ** was mailed going from Los Angeles, CA 90043 to Cypress, TX 77433. The package never made it to its destination. What came was a note from the Post Office stating, We Care, and a bunch of lying gibberish below. The contents of the package was missing. That tells me that someone at the within the Post Office stole the contents of the package and kept it for themselves. Thieves. The sender deserves to be compensated for the contents of the package which is $50, and also reimbursed for the postage which is $10.20. This is unacceptable and will be reported to Consumer Affairs, and I don't care if people get called to the carpet, everyone needs to be help accountable for this. I will not stop until this is corrected, and the sender is compensated. The people within the Post Office is a joke, lazy, thieves, and just plain awful.

I sold something on Mercari. I packaged it up and took it to my local USPS. It sat there for days, not being scanned. I called on 05/26 and spoke with someone who stated it was scanned internally on the 20th, but called later and told it was scanned on the 30th. My sale had already been cancelled as they didn't think I shipped it. On the 26th, I was informed that it would be returned back to me. It was not. They delivered it to the person and Mercari and USPS is refusing to pay me for my goods. The person blocked me and ultimately received my product for free. USPS didn't even attempt to make it better. I really hate the post office. They don't care about their customers nor their jobs. I still want my compensation for their mess up.

USPS service varies from excellent to failure. 10% to 12% of first class, priority or certified mail items are delayed or opened by others. The longest delay was one year. I recently a found an opened letter containing a large amount payment check stuck in my front door. A gift certificate was delivered opened in our PO box several years ago - the certificate was for $100 & anybody could have used it - a careless but honest person opened my letter.

I had my elderly parents stay with me for the winter. When they moved back into their home they made a change of address request at their local post office. Shortly after this was done I come to find out via the mail that they changed the address for the whole home which included myself. I immediately contacted USPS customer support about this issue. I was told that my parents would have to go back to their local post office and redo the change as individuals. In the meantime the customer service agent told me she would email my local post office to ensure that my mail would continue to be sent to my address. Two weeks pass and I have no mail. I make another call to customer service expressing my frustration. I explain the story again and I was advised that it would be taken care of.

On several occasions I have had issues with either receiving an empty package delivered or a package not being delivered at all, but states that it was either picked up Individually or delivered. No help at all when you file a claim. They so call review the case and assign a case number. Within a few days I received an email stating that there was nothing that they could do about it. The 2nd incident they wanted me to bring the empty package to the Post Office. My leasing office has the Postal Worker delivering the empty opened package to the mailroom. At this point I am so done with USPS. I think that USPS has hired a lot of thieves.

The Lehi, Utah United States Postal Service routinely provides terrible service. Most recently, I looked up a tracking number for a delivery that was overdue. The USPS global system said that my package (weighing only a few ounces) was undeliverable and that I needed to come down to the local post office to pick it up. It was an important package I needed for work, so I left my office (30 miles away from the Lehi Post Office) to pick it up. After driving there and waiting in line, I was told that it was on a truck out for delivery and that they would update the status online.

Having an online business and shipping via USPS for 20 years, I finally had to process an insurance claim from an ebay order that was not delivered. Went thru all the channels and trying to located the package and speaking with USPS in the district, told the package was not scanned and "lost" and to file a claim since this was a Priority mail insured small flat rate box. Refunded my customer on ebay and filed my claim, turning in documents from my ebay sale that clearly showed the seller, the buyer, the address and the tracking number. After a few weeks, received a letter from USPS, DENIED, told that I did not have enough evidence of the value, even though the items in question were sold for over $150 and their max insurance was $100. Even though it clearly stated the total the buyer paid.

USPS Plano, Tx claims it delivered my package and left it with an individual. They show no name nor actual address where they claim to have delivered my package to. To make matters worse, they say they have 14 days to investigate. This means, I will be without my vehicle for another month due to their shoddy, unprofessional so-called delivery service and they could NOT CARE LESS! Never again!!!

Some complain about the recent price hikes with USPS. Well let's look at a 3 cent increase X 10 envelopes you mail per month. Equals 30 CENTS. Now compare that to the 3 trips you make to your coffee place, per month. Keeping it simple. Coffee was $1.99, now $2.39. Those 3 trips just cost you $1.20 more. A 12 pack of soda was $6.59 in January, now $8.99, a $2.40 cent increase. I can go on & on & on. No one likes price hikes, but 30 cents is way better than the others I mentioned and the other 100-500 items you buy each and every MONTH. Just saying.

So I had 250 dollars stolen from me. When I told USPS they said it was the third party sender. They can’t do anything about trying to redeliver package because they dropped it off but it has no address where it was delivered? How is there no street address you can give me? And how come the usps doesn’t have my name and address I have informed delivery. Sounds to me like even if went through third party the usps had been in on the scam either way. That’s ** theft.

I pay for certified mail and 3 out of 5 times it gets lost. I've lost money having to re-do all of my documents, getting them printed, having to notarize them and delaying my business transactions. It's frustrating and disappointing.

USPS seems to have an issue posting where packages are. For example: Sunday night, April 9, a package was shown in Connecticut. At 1:32 AM on Monday, April 10, it was supposedly in Fife, WA. By 4:11 AM it was back in Connecticut (?), then at 10 AM it was in Kentucky! The tracking system for the USPS is obviously a problem. The package is supposed to be in Ocean Shores, WA by tomorrow, but according to the tracking it is going on a journey!

So, I ordered this rare plant from Canada on Etsy (US), paid for first class shipping, and I was super excited to get it. But guess what? It took more than a freaking month to arrive and when it finally did, it was totally dead! Second experience with USPS, I ordered some perfume samples from the states and paid some extra bucks for first-class shipping again, and my order has been chilling in the local facility for a freaking week now for absolutely no reason!!! Like, what the actual hell, USPS?! I wish I could give negative stars.

The post office REPEATEDLY will mark our packages as “undeliverable” and leave them at the post office for pick up. They are lazy and should not be working this job. What is so hard about putting it in my mailbox or leaving it on the front porch?

IT WAS HORRIBLE! This postal service is lousy. I keep trying to get my hands on my package, but they keep turning me down. I went in for pickup, they had it but when I tried to get it they did not give it to me. It's a ** box from my grandparents for Pete's sake! This sucks. I am not letting people who send me packages ever using USPS again! No wonder that they are losing business!

They changed my arrival date right before 8pm today (which was my original date of delivery). Very much inconvenienced me. They also never contacted me before doing so found out through "track my package". Very unhappy customer.

It's so sad to see how far the USPS has fallen. I ordered a product from Amazon and I didn't realize it was going to be delivered by USPS. It was suppose to be delivered yesterday and all day. On Informed Delivery it said my package was out for delivery and would arrive by 8pm. Well 8 pm came and went no delivery. When I checked again after midnight there was a message in big red letters saying Alert Awaiting Delivery Scan. So now it's scheduled to be delivered tomorrow. My question is how does the status of from out for delivery to Waiting for Delivery Scan? It's so sad I don't get my mail sometimes until 6-7 o'clock PM and every Package that has been shipped to me from USPS is never delivered on the day it's suppose to be delivered.

I didn't get my delivery upon the initial delivery or second attempt. It's difficult to contact customer service. Through phone OR E-MAIL. It's difficult to get a real person on the phone and even sending an E-mail has so many hoops that I just gave up on the waste of time that is even sending an E-mail to a real person. I was contacted by USPS and given instructions to get a refund for my package, and then I followed the instructions and the website told me I couldn't file a claim because my purchase wasn't insured. This is when I tried to E-mail USPS rather than get back on the phone and even that is wasting so much of my god damn time. I will never get what I ordered, nor will I get a refund.

Thanks US Postal Service and Staff. Continues to be reliable, accountable, affordable(!), and FAR surpassing current FedX service. USPS has great, frequent updates on packages that have tracking #’s, plus the live customer service reps are knowledgeable, competent & continue researching any issues till answer is obtained. Keep up the good work…one of our very best U.S. institutions.

USPS are responsible for stealing valuable jewelry and refusing to reimburse the insured purchase. It has been 8 months dealing with this . They even stated they lost the certified letter with the appraisal of the jewelry. It has been the most unpleasant experience because not only I have been robbed, the our US post service is refusing to compensate the insurance that the package had.

We have sent letters out TWICE to acquire registered receipt request. Back to us TWO times. They charged us and TWO times they have not performed. One was sent back to us after 60 days with NO SIGNATURE....I will NEVER use the USPS again....AND WE PAY FOR THIS WITH OUR TAX DOLLARS!!!!

I always have a bad experience when shipping a package via Priority Mail. When shipping priority mail, you expect the package to get to its destination within 2 to 3 days, especially if it's the next state over. I have never had a package arrive on time. Lesson learned, no more shipping priority and paying the high price, better yet, I'll start using UPS, maybe more, but at least I know my package will get there on time.

On Jan 30, 2023 I went to the USPS post office located on 5th Ave Brooklyn (Sunset Park) to send a priority mail package to my cousin. The contents of the envelope included credit cards, NYS ID, certified documents and post office mailbox key. The package was to be delivered to an address in Puerto Rico (Hatillo, Puerto Rico 00659). It is now Feb 22, 2023 and my package has not been delivered. I have placed over 5 "Lost package" complaints on the website, spoke to a number of customer service reps and no one has been able to tell me what happened to my package.

Package delivered to me was damaged by USPS. Took the package to a local USPS location to have the packaging material and item inspected. While the packaging was considered more than adequate, the inspector warned me in advance that USPS doesn't pay a majority of their damage claims. In the end my claim for damage was NOT paid. I will never, ever again, send a package through USPS, nonetheless pay for insurance if they aren't going to pay for damages they caused. No wonder USPS is losing business. Wonder why??

I was to receive live baby chicks on February 10 2023. I received a call that evening from a post office in N Carolina. The chicks were delivered there. It was their final destination. I live in Kentucky. How they got shipped to N Carolina I have no clue. I called USPS in Washington DC. I was told the package was never sent out. If the package was never sent out how did I receive the above mentioned phone call? My phone number was on package for me to pick up. So I have no idea where my package of live chicks are. Chicks are most likely deceased by now. I was given a tracking number but that package wasn’t traceable for some reason.

Mailed several pieces of certified mail from my post office. Went online daily to track progress. 3 pieces gave the response "arriving late, in progress in the system". One piece of mail had a check enclosed. The only way I know it was received is the canceled check posted. The other 2 never showed up as received. Requested help from postal service. The response I got was "case resolved", we are unable to track your certified mail piece".

They have lost important mail containing documents and refuse to give answers, tips, or any help to retrieve the lost mail. All they are offering is 100 dollars, out of the 800 dollars we wasted and the 1 year I waited for this document to be shipped in the mail.

I hate shipping with USPS. They workers are lazy. Every package I have that ship with them always say they attempt delivery and never once they deliver a package. Always have to go in to the location to pick up my package. Tired of this **.

Purchased product from online sales professional. Seller quickly set up shipping with USPS and a label was created. Tracking the package USPS will not take responsibility for handling the package. Tracking number is **. Upon additional investigation, the seller worked with USPS to ship the item and all attempts to track the package, all USPS can provide is, “Label Created”. The seller has since sent another item because it’s their reputation the professionalism they wish to maintain. What a shame that USPS is so difficult to work with and takes NO responsibility for package handling. It’s a known problem and some day, the package might arrive at our location. BTW, the second package was sent by UPS. Personally, I avoid USPS because of poor performance and customer service.

Anytime I order anything online and it’s shipped USPS, it always takes at least 2 days longer than the order delivery says it will take. Anymore, if a seller ships through USPS, I will look to see if I can get it anywhere else.

I sent a package to Germany more than 2 months ago using their international priority mail paying ~$100. It was in Germany customs for a month and for some reason sent back to the US. All the time I called USPS about my package, they said they had no control over the package once it left US soil. Once it was returned to the US, it was resent to Germany instead of being delivered to me! They cannot explain why it was resent when Germany refused to accept and deliver the package! I have called USPS many time and all they parrot is "we don't know why it wasn't delivered" or "we don't know why it was resent". No accountability! Never send a package abroad using USPS. Inefficient, horrible service and no accountability. Asking them to return my package is like banging your head against the wall. Use a private carrier like Fedex.

I ordered my books for my law classes through amazon. A contractor lost the shipment, and AMAZON said, "Sorry!" My local carrier found my books by retracing the contractor steps. I want the management to know that I appreciate his efforts and commitment to customer service.

They keep losing my packages. They recently sent one of my packages to Florida. I live in Texas!!! Also, they never deliver my boyfriend’s birthday gift. I also keep getting mail and packages for other people that I end up delivering myself.

I shipped a 40 lbs package to the Netherlands. Even though I stuck to the rules on the website, it got send back because of the batteries inside (which, again, I shipped the right way). Also I insured the package for $600, but according to the tracking site it was only insured for $200. Customer service for international shipments isn't good either. They only have the possibility to call them, but however I tried, the call never came through (I tried with multiple mexican simcards and with or without +1 at the beginning). So this company doesn't stick to their own rules, doesn't insure properly and is (to me at least) impossible to reach. I would not recommend their service to anyone.

I moved into a rental home in August 2022, in Navarre FL. I have called into the postal service on 3 separate occasions to make a complaint in the past 5 months. I am receiving mail from a Michael ** and others, so much so that it loads my mailbox and I can't get my own mail. I have written "NOT AT THIS ADDRESS" and "RETURN TO SENDER" on about 40 letters over the months and the mailman refuses to take the assignment. I can't change his address online without a debit card. I don't know what else to do. The USPS told me that if it didn't get resolved after ALL this to make a Consumer Affairs complaint so here I am. I would like someone to contact me to resolve this issue.

On December 15th I sent from Seattle one Priority Mail to a family member in Lessport, PA. containing to Christmas Cards for my niece and nephew with $ 300. each. The tracking showed it made it to the Philadelphia distribution terminal and then disappeared. No refund from the US Post Office when clearly in their possession. Their website should read: Looking for a temporary job over the holidays? Apply at the Postal Distribution center. Great benefits. Priority mail flat rate package generally contain money. Steal as much as you can. We at the post office provided no guarantee therefore have little to lose. Tell your friends. We need the help.

USPS has mismanaged two of my packages. Today I received a text message saying my package was delivered to my front door. I open my door and there was no package. I went to check my mailbox No package!!! A week ago same thing happened. I ordered a box of contact lens which are small enough to fit in my mailbox, so why would any mailman walk to my door and put the contact lens package in front of my door when they can put it in my mailbox with the rest of my mail, I believe these employees are either stealing these packages or they’re just leaving them at the wrong place and the resident is taking them. They told me the package won’t scan if the mailman was at the wrong location and the scanner will not allow them to scan it… I do not believe that and I’m pissed about my packages!!’ I do not recommend them!!

My package was lost from Saint Rose Building and was exactly routed to Columbia when I stay in New Orleans, La and the package was coming from Slidell, La. Looks like a huge mistake was made, Hope to get feedback.

I was moving from NYC to California. I shipped 3 boxes of my belongings and they lost all 3 boxes. The total value of the stuff inside are $2000+. USPS did an investigation and did not find the boxes. They refused to give me any insurance money even though the boxes were insured. I do not understand how they are still in business while great shipping options like FedEx are around. If you are about your belongings, I urge you to stay away from this horrible company with horrible customer service and awful experience. DO NOT USE USPS IF YOU CARE ABOUT ANY OF YOUR STUFF. Use FedEx or Lugless instead for shipping larger boxes (low prices and great customer service). So disappointed and Lesson learned. I Will never use this horrible company ever again. They deserve negative stars. Terrible company and terrible people. They should go out of business.

On May 6, 2021, the Postal Service Board of Governors decreased service performance targets for most of its mail classes from 2.8 to 26.6 percent. The Postal Service stated this was done to ensure the targets were meaningful and to account for the ongoing and unprecedented impacts of the COVID-19 pandemic... Am I the only one who notices a 950 percent decrease in Postal Delivery performance standards? My local PO is fine, my Postal Carrier is great but gutting the Postal Service infrastructure, increasing postal fees and worsening sub-standard service means only one thing Postal Service Board - you're heading toward putting yourselves and the USPS out of a job.

The United States Postal Service (USPS) has been on a steady decline for a long time. In my experience, they can't even deliver a package from Point A to Point B. A clerk once overcharged me because he mistakenly sent my package intended for the United Kingdom to Ireland instead. I had all the evidence to prove I was right and the internal USPS investigative team decided they were right. They are so corrupt, it's scary. Now, a postal employee has stolen a package with Christmas gifts worth $250 and I am being given the runaround about it. I plan to find out what happened and press charges.

Package that I ordered went to Wisconsin Illinois Ohio twin cities Rochester MN, back to twin cities and back to Rochester then back to twin cities and then finally to my address and I live in Minnesota. What the heck!

I placed an order from a company a while ago. I selected 1-3 business days for shipping and is coming from NC. This is by far the slowest shipping possible I have ever seen. It took 2 days to get to a town 30 min away and then sat there for a couple more days and then arrived at my post office for pickup which the tracking was "too long to read" by a worker and didn't want my last name to search for the package. Even though it got there at 4:13 am and it is now 4pm. 2 weeks and I still haven't gotten my package. Do yourself a favor and choose UPS or FedEx.

I am thankful for Kelley ** at USPS. She has went above and beyond so I can receive my package. I ordered a gym set that’s obviously too heavy for me to lift at the moment because I’m pregnant. I’m just making sure I’m ready to bounce back mentally after baby. Thank you so much Kelley!

Have only used them twice in recent months: First package never showed Day1, rescheduled and was picked up Day2. Second package, never showed Day1, rescheduled and never showed Day2, ended up taking package to post office on Day3, hour later mail carrier showed up looking for package saying she never got a pickup request until Day3.

I place an order on the Internet. USPS delivered the package to the wrong address without verify the name of the recipient. Then, the postal manager told me "the person who receive the package can keep it, because is his/her address." There is a lack of ethic at USPS.

Over and over again, packages get "stuck" at some facility for days, or goes to the wrong facility, bounces back and forth, etc. They have zero service guarantees, pay for 2-day, probably will get there in 3-7 days. It used to be that a first-class item would go from coast to coast in 3 business days. Expect it in a week to 10 days.

The staff at the Laurinburg, NC office believe that they are above Federal laws and regulations. They act as if abusing, victimizing, and damaging their customers is their goal of business. Beware!! Avoid them, and the larger organization that seems to be protecting them!! Use UPS, FedEx, even DHL...if you want your mail/packages handled correctly.

I had a package coming to me from China (we don't make things here). It took them 5 days to get the parcel to Los Angeles. Then, for 14 days, the parcel went to Irving TX, just 13 miles from my address, to Dallas TX, to Amarillo TX, to Coppell TX, back to Amarillo, then to Claude TX (just outside Amarillo) and finally to Arlington, but to the wrong distribution point, and finally "disposed of" within 10 hours of its receipt. No notice, no explanation. It was nothing illegal or dangerous, or perishable. Just DISPOSED of. Does that mean they destroyed it? Was it taken by an employee? I don't know, but it's gone and I'm out $85. I only found out about it when the sender asked for confirmation of receipt.

My mail has been thefted for about a month now in the beginning of October 2022 and it is only financial mail that is being stolen. The local post office for my zip code manager continues to ** me and tell me it is not their fault. They clearly have mail carriers losing purposefully and or throwing away or stealing mail. The letter I was supposed to get was three letters that all said the same address. It is funny to me how no one realizes that it is me when they deliver everyone else’s mail that doesn’t even live there. USPS is garbage and I have even complained to consumer affairs the district office. I’m sure nothing will be don’t because they don’t care!

There is a constant lost of content from the packages I mailed to my customers. Someone cut or rip the package off and pull out the content then deliver empty package to my customers. I filed so many cases in the past with USPS and have no result, they can't retrieve the contents. There is nothing you can do if the mailman is a thief, isn't it?

UPS brought my package to my apartment complex and just decided to not deliver it because there was no apt number. We have a mailing room where you can just put it on the rack. It doesn't need an apt #.

This is the 2ND TIME USPS have lost COMMERCIAL TENANT MONTHLY LEASE PAYMENT CHECKS in the past four months!!! My commercial tenants of over 10 years faithfully send their monthly payment between the 26th and the 28th of each month then USPS scanned them and sent me a copy in my USPS informed mail notification system but then NEVER delivered them because they got lost in the USPS system or either the mail carrier delivered them to the wrong address (as they be delivering wrong mail to my address multiple times). Then when I file a complaint, their USPS representatives always just uncaringly tell me, “we don’t know where your mail is!” This is a major inconvenience as well as a problem! I wish the USPS could be forced to take responsibility for their incompetence!!!!

I take care of my mom who is in Hospice at the age of 94 and so I am unable to get out to go shopping. So I place a lot of my purchases to be delivered directly to my house. I live in a townhouse complex and we have had numerous situations involving porch pirates. In fact I have had deliveries stolen off my front porch. So I went as far as having a sign made asking that all delivery people please ring the doorbell when placing deliveries on my front steps. Yet, the USPS delivery people don't feel that they should follow a simple request such as taking a minute to ring a doorbell and so they just drop the boxes and leave. Half the time I think it's because the boxe(s) have been damaged and there's hole(s) in them and they don't want to be confronted. When I speak to a supervisor regarding these issues, I get told that there is nothing they can do about it. So POOR service from the Postal Service, yet they continue to raise rates. Disgusting!

USPS 20283 Santa Maria Ave, Castro Valley 94546. We had the best experience ever at a post office. We were helped by **, who went out of his way to help us, he is very knowledgeable, and a very nice person who would try his best to help the customer and make him/her feel at ease and important when being helped. I would say this person is one of a kind. 9/24/2022.

Over the past ten years I have had plenty of pieces of mail go missing when sent to me AND when I have sent packages. Last year I sent a huge box to family in another state and it was never received or found and I had important items in there. This month, I was supposed to receive a package, the company sent another package and BOTH were sent back with "moved" on both labels. I have not moved, and I am still at the address that was on those packages. I once had a package I sent years ago to someone that did not get the package, but I got the top of the box that was ripped off and found in another state and papers to fill out back.

USPS lost or stole my priority mail box I sent with tracking and insurance. They have yet to pay me for the lost package. No one that works for postal service could care less. I use another company for packages now.

It’s going on three weeks and still haven’t got my medication. I need my medicine and it never came. Keeps saying it’s at post office. This is bull crap. The fifth time this happened. Don’t use these people. Go to UPS.

We shipped important documents with Express Global Shipping and it said 3-5 business weeks. It has now been 4 weeks since the date that we shipped it. We have gone to the post office multiple times to try to get help and literally no one can help us. They didn’t even give us a phone number to try to call. Like literally nothing. These are important will and testament papers that are needed for my aunt who is only in that country for 3 more weeks. Don’t ever ship internationally with USPS unless you can genuinely wait months to receive it.

I ordered a package from an Ebay seller and received it in 2 days so I thought I'd order another item from the seller. She shipped on the 25th and it was supposed to arrive today on the 29th. When I check tracking it says to contact the carrier. I called today and the lady was very rude and no help. She said it's only been 4 days and I need to stop being impatient and my tracking will update later today. It's now 10pm and still no update.

Lost my package multiple times and still blatantly put "delivered" in the tracking system. There are all sorts of tricky terms there to stop you filing a claim even if your package is insured. Customer service agents are the rudest I've ever dealt with in this industry.

USPS is now a joke. Packages are routed to the wrong side of the country, destroyed, lost, or damaged. There seems to no pride in the job anymore. I'm very disappointed. And they're raising rates AGAIN? They don't deserve what they get now, based on the level of performance. I'm a seller on eBay, and rely on USPS to ship my stuff. In the past week alone, I've had 6 different people contact me, that their packages have not arrived. One package was supposed to go to New Jersey, from Missouri. How in the hell it ended up damaged in Bakersfield, California is anybody's guess. USPS needs a MAJOR overhaul of their practices, policies, and standards. I think I'll switch to UPS. Maybe I'll have better results.

I'm giving USPS at least two stars because I feel that their team tried hard to resolve my issue. While USPS is necessary for domestic deliveries and shipments, I highly recommend using other services for international shipments. I believe you may be you'll have more of a guarantee with FedEx and possibly other services. I have used USPS many times in the past and had little problems, this last experience was hard to let go. I shipped an iPhone to my girlfriend in the Philippines costing over $1000, and it wound up missing and is still missing.

I’ve ordered from Etsy twice in the past week, both orders were confirmed, shipping labels made and tracked along the way. BOTH orders were ‘delivered’ to my mailbox but never actually arrived. USPS is the worst shipping company I’ve used in a while. This is nothing on Etsy, as the small business owners sent proof of orders/shipping labels. Please do not use them as your packages may contain more valuable things you will not receive. I have contacted Customer Support and they were no help at all.

You owe me $10 in late fees. I sent my bills out on July 2nd and normally they get to the places in a timely manner. But 16 days? I even sent the payment for my late paid bill almost right after I got it. You raise your prices and you get worse!!!! Last month I sent a priority package to someone 2 hours away in the same state. You sent it to Houston TX!!!! And NOT the first time either. I was waiting on a package that you sent to AZ and then said it was undeliverable. The address was correct too. And I was told I couldn't talk to you about it. The sender had to. IT'S MY MAIL. I CAN CALL IF I WANT TO!!!!

This Post Office has nothing better to do than screw up everyone mail and packages. You can not call because they take the phone off the hook. HERE IS THE NEW NUMBER TO CALL 503-845-9270. Contacting the Postal Inspectors and the Washington DC office will also help!

I had the package sent overnight with USPS. The next day it was delivered but to the wrong address/room. I had to call customer service to locate the package. Well, customer service does not work at USPS. They have an automatic voice to transfer the customer and then hang up. It's not the first time when USPS providing 1-star customer service and has delivery issues.

So, with gas as high as it is, I was surprised to see 2 mail trucks today. Seems the first truck puts the circulars in and leaves the mailbox open then the second puts in the other envelopes. I asked the driver and he said “it saves time” Seems political stupidity runs rampant.

Yesterday, a delivery driver showed up while my dog was outside on a leash and my husband was standing in the doorway. The driver half way got out of his truck and then immediately got back in is truck before my husband could even step outside. We then get an update that the package is available for pick up at the post office. So Today, I got to the post office it was supposed to be delivered at only to be told they don't know where the package is, but it must be at the other office and gives me a phone number to call. Phone number just rings and rings and rings and then hangs up on you. So I drive over to the other post office for the rep to tell me that the delivery driver attempted to deliver and I said, "No that's a lie. I was standing right there." For the rep to then pop an attitude and go 'WELL, if a dog is there they won't deliver (which is a lie).' And then said 'I wasn't there so I don't know.' I was and I'm telling you what happened.

Well paid extra for two days shipping. It's been 8 days and still no package. No wonder the USPS is going under. Terrible, terrible, experience. I will never ever use them again. Just shut down and move aside. Let places that care about its customers ship. Obviously it's not the USPS.

Their tracking is garbage.. Says item left a distribution center then a day later it says it left the same place and does it for every stop on the way.. How hard is it to get it to us on time... Super slow. When you call them they aren't helpful and just give excuses like Biden blaming inflation on Putin price hike..

Don't know about everyone else's shipping experience with USPS, but mine was the worst I've ever had. My friend used them, on the 20th May this year, to send me a package, containing Disneyland merchandise, from the US to Singapore. According to their tracking system in the first five days, they only created its label and it was transiting to the "next facility", without stating what this place exactly was. Then, the next update came 11 DAYS later on 3rd June which, to my horror, said the package had not even reached their customs facility! And again, no update for the FOLLOWING FOUR DAYS.

Totally worthless. Getting mail from PA to Norwich NY takes 10 to 14 days to get here. Also all the mail they never delivered or lost they go from PA to syracuse ny to binghamton. Come on you go by norwich ny to start with. They are idiots. I could drive and pick it up faster than they can deliver it. They don't care. No customer service whatsoever. It's the government. They are on a higher level not Zell to amazon to guys suck.

I am writing this review simply because I was having a bad day and while driving back home, one of the drivers smiled and waved at me as we passed. He then repeated the process when we went our separate ways on the road. It was a sweet friendly interaction but it made my day brighter if even for a moment. Thank you driver in Kansas city (Friday, June 10th 2022 11:30 am). Again, although I am not writing to talk about their shipping methods (because I didn't order anything), but I am writing about a driver who made my day better with a smile and a wave.

When the United States Post Office became the United States Postal Service, it was the beginning of the end of a good, dependable, affordable delivery service. This (dis)organization can't compete with the likes of UPS, FedEx, and Amazon when it comes to package delivery, and their first class mail delivery is about is pitiful. Why does it take a first class piece of mail 6 business days to get from Point A to Point B, less than 5 miles away in the same city. If this sort of delivery was an occasional thing, it could be excused, but it's now the norm. I foolishly sent a one page form to a niece 11 miles away within the same county on May 26, 2022 and here it is June 9, 2022 and she still hasn't received it. Even more foolishly, I spent almost $11.00 for a tracking number, and get tracking info that it's running late but is on its way to the next facility. Doesn't even say where this or that or the next facility is.

Said a coffee table wouldn’t fit in a mailbox and refused to deliver item. Schedule redelivery and item wasn’t even sent out. Word from the wise order from an actual store and use their delivery service. Don’t bother with this service. It’s not worth your time and money.

On May 3, 2022, I sent a package to China. The only option is Priority Mail Express International. The cost is $76.20, and it supposes to be 3-5 days. It takes USPS 5 days to send to Chicago Airport and arrives on May 8. After three days of no activities. I called on May 11 to check the status. The USPS Rep informs me this status is normal, and she tells me to be patient. She will open a ticket to escalate my request. It is my mistake not to ask her for a case number. I waited for a week. There is no tracking movement. I called again on May 19; the USPS Rep informed me that she did not see an escalation case open for my package. This agent is kind enough to help me open a ticket and provide me with the ticket number. She did tell me to check back in 12 days. She also said that I could request a refund for the postage since the USPS did not deliver my package to the shipper in a timely manner.

Bought a P.O. Box online. Within hours of purchasing it online, I learned I wouldn’t be moving. I immediately contacted USPS by email asking to please close the P.O. Box and issue the refund. I did not hear anything back and learned I could close it myself online. I attempted to close it and the usps kept half of my money. I paid $88. Not even 48 hours later, as I cancelled online, the usps kept $44 of my money. The box was never used and no mail ever went there. I contacted usps within hours of opening the box to please close it and they are still refusing to give me my money.

I mailed a small package to South Africa, and paid the maximum possible amount for the express mailing including insurance. I was told the package would reach my recipient in 3-5 days. I am now on day 31 and still waiting. From date of mailing, the package took 12 days to actually get into a plane leaving the US. After that, there was silence: My package just disappeared, with no updates in the tracking information. I have called USPS several times to try and get a sense of what is actually happening, and each time they provide unhelpful and incomplete information. They have just told me that their international team is conducting research. So I will just wait and wonder while they conduct their indefinite review.

The packages were supposed to be arrived in 1-2 weeks as they claimed on their website, but it never happens. Each time the excuse is 'unexpected delay happened'. I will not use their international priority service anymore, 3 times of strikes are enough. Very disappointed that USPS international is slow, inefficient and irresponsible.

Monday morning 5/16/22, I stopped by UPS in Bellevue to check how many days it will take to deliver A4 envelope with a notarized doc to Israel. The answer was 3 business days. Later the same day, Monday 05/16/22, of my way back from Olympia I stopped by UPS store in Kent to mail a package in Israel. I chose the fastest & the most expensive way, the guy/manager/who knows said it will be delivered in 3-5 business days and...

A package was shipped to me from France. I’m waiting for it so I’m home all day only to open my door and see a notice that says nobody was there to sign. I schedule a redelivery for the next day. No one comes. For the following two weeks, I kept calling and emailing them to get my package redelivered. I’m forced to stay home on a Saturday just to receive a call saying that no one answered the door. How rude and incompetent do you have to be for them to hire you? I’m so pissed.

Back in January 2022 I found a house in another state that I wanted to buy. I sent a Ernest deposit. It took over 35 days. Similar experience sending a title to my husband. Over 35 days. First class mail. Ridiculous.

I paid $91.55 for two day Priority to Vancouver. Perishables. 5 days later the package was still sitting in Los Angeles, and I've spent over 70 minutes on the phone trying to get an agent only to have the phone picked up three times and hung up on! NO recourse, FURIOUS and will use any service but USPS. FIRE DeJoy! Seriously, you have great responsibility. Step up and make the system better, don't destroy it. Every year the USPS gets worse. Shame on you.

I wish I could give a less than 1 review. USPS don't care about you or your crap when mailed. My package took over 33 days to reach its destination. This was a $4000. clock that was busted all to hell. Now, it's been another 60 days and 2 appeals and still the insurance has not paid a dime. The post office or USPS has not even offered to refund my shipping cost. This is a Government agency that won't give customers the money it owes them but will send Millions to the southern boarder and overseas. NO accountability at all. NO wonder USPS has a 1 star review status.

ID #** shows as "resolved" on 4/26. No one can tell me what the resolution is. Neither myself or the recipient has received the package and it is now 5/3. I was advised the mail recovery center is at the Van Buren Post office in Phx, so I drove the 1 hour down there today to be informed the mail recovery center is in Atlanta.

Businesses should stop using USPS altogether and simply stick with UPS or FedEx. You'd think companies would get tired (and broke!) from constantly having to give refunds for all the packages the lazy, fat hippos at USPS either lose, misplace, steal, or return to the post office if it's still on the truck at the end of the day and they're too lazy to bother delivering it the next day, as their fat cow ** are paid a nice salary to do. They just mark a package "available for pickup" with no consideration that someone can be without a car, disabled, or afraid to venture into the nasty crime-prone areas the post office tends to be located. Fat ** want that big ol' fedgoob salary from usps but don't want to earn it. I guess companies that ship packages want to go broke from refunds.

Ordered a package that is very timely. Product ordered from California. Sent to distribution center in Missouri. Silent for 2 days from there on tracking other than "In transit, arriving on time". No ETA. Today it updated and is now in a distribution center in Georgia. I'm in Texas. Wrong side of the country, folks. So much more the package arriving when I need it by.

Service can not be worst than what it is, you guys are first from last. I tried to send a letter to IRS and sent the same letter in four different times within different postage but still can not see the status and IRS did not received the letter. It happened to me in 2020, IRS didn't receive the letter and since I sent it through certified letter it never backed to me.

Not support for an item that was forward scammed. Item was sent to Germany instead of Delaware. When they told me to file a claim it didn't work. It kept clicking me out and saying claim was too large or something and didn't help with anything after that.

Three times in three years they have failed to do the ONE THING they are supposed to do: take an envelope from one place to another. They are not capable of achieving mediocrity. They DID, however, deliver one of my checks FIFTEEN MONTHS LATE!!!! Even with a tracking number they failed to track it (only the government can pull that off). I will never use the USPS again for any reason ever. Not even sure why I am posting this, as if they will ever improve.

The packages I send out are taking forever to get to their destinations. Also, some packages have gotten lost and never found! I am going to have to switch to UPS and FedEx. What is going on with USPS?

Liars...mailbox full. They take contracts on large packages. Manager told me outright..."We hire the elderly and women and they can't lift that. It never even made the truck..." Manager admitted it. Then why take the contract. $20 extra in gas to find my package. What a crock of **.

We use informed delivery through the USPS. In February, we received notice our new license plate registrations for 2 vehicles were out for delivery. We did not receive any of that day's mail. We waited a few more days and did not receive it still. After contacting customer service, they opened an investigation and stated the local manager would contact us within 3 business days. We received a call on the third day from a manager in a different state. After explaining to him what happened, he said he would try to call the local office.

This is the second time in one year where I had 2 disagreeable experiences with USPS. One, they didn't deliver the overnight letter in a timely manner. It took over a week. Funny, the other letter mailed at the same time to the same place arrived within one day. Second, I mailed a package and when it arrived it looked like it was used for soccer practice. When I made a claim. The claim adjuster made the process so hard that I stopped.

Yesterday the USPS person took extra care and knocked hard and rang bell twice. This was very important package and I would have missed it had the USPS not gone the extra steps to ensure package delivered. The package contains live animals so it was critical to get shelter and care for them ASAP. High praise and thank you for professional work!

How the crap my customers package who lives in NJ went from TX to NJ and now is in Seattle WA. The coupled with the less than standard service USPS gives. I have to ask are you racist, do you just not like me? How do you ** up so bad to send my customers product all the way across the country. I am going to Lawyer up on you for damages to my company. Ship any way but USPS.

Purchased expedited first class delivery to NV @$39.95 for delivery before 6pm. Parcel was held at PO, which was understood to be delivered. Client went twice, waiting an hour each time, to be told they did not know whereabouts of item. Said following day it was undeliverable. 3rd day, client picked up, after inconvenienced, and discriminated against. Contacted my local PO for refund, but told no! Filed a claim, to be denied. Had another employee from another PO harassing me with messages. No one at local PO'S are accountable, honest, or professional. We are all very disappointed and will be doing business with alt. delivery services. Money well spent for an education in BAD BUSINESS ETHICS!

contacted USPS multiple times to try and find this package and started a missing mail search on 16 Nov 21. I've had multiple support cases opened, the case numbers are **, **, and **. The first case was closed and USPS told me to wait longer. The second case was closed and told me to wait longer if it didn't show up to file a claim. I don't want to file a claim. And the last case number ** was closed within three days and USPS did not contact me to tell me why.

I spent two weeks making a care package for someone special just for USPS deliver to the wrong address and when I did the claim they say it was delivered to the right address but when I called the hotline it say that the address did not match to the address it was supposed to go so I filed a second claim and they it was not a good enough evidence to get my refund back and I don’t know how it was not. I called to speak with someone and they said they wanted receipts of what I had purchased in the care package but that was not the explanation they had put in the letter until after the third claim which at that point it was too late. I called the number that deals with the final claims over 20 times and no one answered. I left voicemails still gotten nothing back. Never received the refund, the person I made the care package for never received it and I put a lot of money and time into it. Worst experience ever.

Our mail deliverer either delivers our packages/mail to the wrong address, opens our mail or flat out steals it on a regular basis. Most recently, I signed up for the tracking service and it stopped updating me halfway through the transfer. My package is missing, our Ring camera picked no one up delivering the package and our neighbors don't have it. USPS are basically thieves with a license.

How do these people find their way to work in the morning? Maybe the mail system would work better if they didn't! This is 3 out of 4 of my Priority Mail and Express packages you lost. USPS, I really don't know what to say other than YOU COMPLETELY SUCK. You are failures and do not deserve your jobs since you obviously can't do them correctly. I guess if people want things done right, we will have to pay a little more and go with UPS or FedEx. The US Mail is useless...completely useless.