USPS Reviews
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About USPS
United States Postal Service (USPS) delivers mail and provides shipping services throughout the U.S. Its services include first-class mail, priority mail and package delivery. Started in 1775, USPS provides across-the-board postal services, including domestic and international shipping, with a mandate to serve all U.S. residents.
Visit www.usps.com- Affordable shipping rates
- User-friendly tracking system
- Wide range of shipping options
- Frequent delivery delays
- Poor customer service response
- Lost packages reported often
USPS Reviews
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Reviewed July 11, 2020
This company is the worst. They will deliver your packages to the wrong address. What do you give them fair warning before it was even put on a truck. They have no care in the world for updating information or fixing mistakes. Nobody can tell me how my address for shipping is different than any other address and why have never been associated with the address that they're going to ship it to but they won't fix it and continue to tell me that unfortunately my packages are going to be delivered to the wrong address. Shame on 'em. It's not hard to stop something before it happens. They are thieves and are probably delivering my package to their own employees.

Reviewed July 9, 2020
USPS is without a doubt the worse shipping company out there. Tracking is NEVER updated. Amazon packages never on time using them. Had a package take 6 days to go from Pittsburgh, PA to Buffalo, NY. 191 miles. A 3 hour drive.
Reviewed July 9, 2020
I placed an order for father's day and the company only ships to US so I gave my brother's address and thinking that when it'll be delivered he will courier at ease but the postman thinking in mind that it's covid 19 took the parcel back and thought why not the give other people a chance to get infected as well. And get unnecessary travel. My brother is working on the corona vaccine at Houston company. He doesn't have time to follow up on things where their customer service has a waiting of an hour and that wasn't the plan initially with him.
Reviewed July 6, 2020
I have been receiving mail for everyone in my household for almost 2yrs. As of 04/2020 I stop getting mail because according to USPS management the person is not on my lease. I called and complained to customer service 4xs and finally got a called back after 2 weeks from usps consumer affairs and that person was very nasty and rude asking me personal questions. I told her I would not answer because it very personal. USPS consumer affairs person didn't listen to my complain because she cut me off during conversation and got nasty with me because I didn't want to answer her personal questions then rudely hang the phone up in my face without tell me what's the usps policy about refusing mail and didnt give me a solution to my problem.
The usps don't care about their customers and it seems as if management comes up with their own rules. Plus I still dont receive mail for the people that lives in my household in which who I was getting mail for almost 2yrs. I don't trust them and will be going paperless at this point and will encourage everyone I can tell not do business with them. USPS is sad and shame on them for having unprofessional people working for them who don't give a damn about the consumers.
Reviewed July 3, 2020
I haven't had much bad luck with the USPS for most of my life, but five - count 'em - five times in the last few months when they delivered something to my building and there was nobody in the office to let them in, they didn't ring my apt. number from the lobby keypad so that I could buzz them in, and simply left the premises with my package, with promises (via email) that they would "try again."
Two of those times the packages disappeared completely and Amazon had to refund my money or replace the item. I have told the post office this information numerous times via phone but they always say there's nothing they can do to fix the problem, which is utter bs. Every other carrier knows to do this and I don't miss any packages from them, so why is the USPS so clueless on the subject? Unfortunately, I never know who the delivery service will be when I purchase online, but if I actually had a choice of who it would be, it would never be the United States Postal Service.
Reviewed June 30, 2020
I ordered from eBay, it's been years I have the same address. The package has been forwarded from my address to I have no idea where and why. It's been 1:31 minutes. I'm waiting on the line. This is absolutely ridiculous. I got used to wait 20, 30 minutes. 1:30???? It shouldn't be allowed. And I bet no one will pick it up, but disconnect my call.
Reviewed June 29, 2020
I was informed by the United States Post Office, Informed Delivery Service, that I would be receiving certified mail from Hamilton County Clerk of Courts. I was told that it would arrive on the 22nd or 23 of June. When it didn't come I went to see the post master and he told me that a clerk had marked it as Not at this address/no forwarding address. I have lived here for thirteen years and would like to know by whose authority this clerk had to falsely mark my mail. The post master said that the clerk should be disciplined but says he has no way to find out who the clerk was. I am sure that mail from the court house is important but do not know what division it came from to find out what it is. It was certified mail. This is outrageous.
Updated review: July 3, 2020
My parcel finally arrived at destination after 17 business days (20 business days if Saturdays are included). It was not the 10-12 business days promised when I paid for the service.
Original Review: June 25, 2020
I regret sending my package from United States to Thailand via USPS's First-Class Package International Service. It promised delivery of my package in 10-12 business days. It's been 16 business days and my package is nowhere to be found. The last notification I had was that it had reached the country's capital city Bangkok 4 working days ago. My city is a 2 hour drive away but it is still in transit 4 days later. How can this be the case? It takes less time to send from an airport from the US to Thailand than it takes for the parcel to reach a city 2 hours away in the same city. If you need a parcel to arrive on time, do NOT use this service.
Reviewed June 23, 2020
So the post office has apparently misplaced a package that was mailed to me first class. I reached out several times by phone with no answer. I then wrote them. After a week I received a voice mail stating the package was left at the concierge. I checked with them and they watched recorded video around the time and day the post office claims delivery. Of course there is nothing, no deliveries of any kind. Try reaching back out to the post office and what do you know, no answer. But, I get a request to rate how well they handled my problem. I rated extremely poor and let them know I still do not have a response or a package. No wonder the post office is bankrupt. There is no follow through or customer service. Now I try to have all packages delivered using alternative companies. I no longer have any trust or faith in USPS.
Reviewed June 22, 2020
Reviewed June 20, 2020
I was expecting a package from Orlando, FL to Flint, MI. The package was sent Priority mail, 2-3 day shipping. The first thing I noticed was that the tracking was way off. The first time I got notification that the package had even shipped at all was when it was scanned in Elk Grove, IL, not Orlando, FL. It sat at that facility for almost 2 days then said that it was "traveling" to the next destination. 3 days later with no further updates I finally contacted USPS by email (the only way I could find to reach them at all). 2 hours later I got the first notification that my package had arrived in Detroit at 7:49 pm on 6/19/2020. The second notification that I got about a minute later said "Your package release not successful" and asking me to reschedule delivery... I did some checking at apparently my package DID arrive in Flint at 6:34pm on 6/19/2020.
Now mind you, it arrived in Detroit only a little more than an hour later, which means that it was promptly shipped to Detroit without even trying to deliver it to me. So now I'm again waiting as they say it won't be here until at least 6/22 and possibly as long as 6/27 now. Three day shipping.... What a joke. Going on a week now. Two if it doesn't get here until the 27th. IF it gets here at all. I will only do business with UPS or FedEx from now on!!! At least their tracking is accurate, and they ship on time, (in many cases early). So very very frustrated, disappointed and angry!
Reviewed June 18, 2020
I am so sick of late deliveries!!! I honestly think at this point that someone is screwing with me!!! Multiple late deliveries, multiple times I have called to try to find out information and the wait is always at the very least an hour and then they don't know anything!!!! If I could give negative stars I would! DON'T USE USPS PERIOD!!!! FOR ANY REASON!!!
Reviewed June 17, 2020
This service is the worst.. I paid for overnight service and the driver makes a mistake and takes my time sensitive package to NJ.. 3 days later it's found still not delivered.. And no refund. The driver is blaming covid 19.. Foh liar you messed up driver and now because of covid 19 no refunds at this time.. USPS????
Reviewed June 13, 2020
My package had the right address, but it was still sent back. They are open Monday-Friday 9:00a.m.- 6:00 p.m., Saturday 10:00 a.m.- 5:00 p.m. That package was out for delivery at 7:10 a.m., if a business is closed you don't lie to send it back. This is not the first time, this is actually the 4th time this happened. I waited for that face mask, from 9 to 14 days then you lie and send it back. I am literally tired of lazy incompetent carriers. I don't appreciate it, I am totally feed up. Complaints are going to be filed. The post office needs to be sued, on Hughes in Fresno, CA 93705 (559) 222-3138 for LYING. This time I have a copy, of the label and it is correct. I don't have time for the Hughes State Phone, to keep hanging up with no answer. The 1-800- had me waiting as well, for over an hour with no response! I am enclosing a copy, of my sent back package label to them. They are time wasters, getting paid for nothing!
Reviewed June 13, 2020
Since this year, the post office has really gone downhill on service. Way down hill. They barely scan my packages now, and because I sell online I have to be able to confirm delivery just to be paid. Here recently, I spent a lot of money shipping a large package and it "vanished" along the shipping route. When I sent them a complaint, I was informed that it was going by truck and was told, pretty much, that it would take as long as it takes and they "didn't have to have it there by any certain time." Horrible service. Why would I ship a package to have it delivered in months or maybe even, hell, next year? SMH.
Reviewed June 11, 2020
I have a new card for business reasons that I ordered May 15. Took three days to process which isn’t their fault. It is now June 11 and the card keeps getting ship to facilities past my home. As I said it is for business and my job so I am currently going without basically half of my salary waiting for the card to get in. Then contacted customer services. It was a 15 second call where they confirmed who I was. Then said that my package will be there when it gets there. Very unsatisfied.
Reviewed June 10, 2020
If I could give one star I would. I had a really important letter coming in the mail last week. It was scanned at the post office and I could see that it had got to the post office. So, a week went by and still it didn't arrive. I called the USPS and the lady gave me an attitude when I tried to ask what was going on. Turned out they lost my mail. Like seriously! I am beyond pissed! Now, I have to wait another 2 weeks in order for my boss to send my important I forgot back through to me. Really USPS?!
Reviewed June 4, 2020
We have a mail forwarder in Miami that forwards our packages and mail to us overseas. The USPS KNOWS our address is a BUSINESS address. Eight (8) times within the past four weeks we were advised of issues due to no one available to receive deliveries. All were either on Sundays, after 7:30PM or twice at 5:30AM. Covid19 can no be used as a blanket excuse for poor, shoddy service. The USPS does a fantastic job for the volume handled. But one carrier in zip 33195, we're on to you.

Reviewed June 3, 2020
After taking a entire month to deliver a package I ordered, they delivered it to the wrong porch. They have delivered all the packages to the wrong porch even after I called and told them to put it in their system of where to deliver it to. The only time it was delivered correctly is when I seen the USPS truck and got them before they delivered it to the wrong address time and time again. It is only when my back is turned. They get paid to do this. If I had a job in life I would make sure that my job is done correctly.
Reviewed May 29, 2020
Good in the past but late deliveries now. I get the neighbors mail more often than I should. It makes me wonder who might be getting mine... I order items through online services regularly and I've gotten things later than the guaranteed date on occasion. I understand the times we are in and a day here and there does not bother me. Don't guarantee the date if you can't make it. I am now waiting for a package that was supposed to be here three days ago.. According to the tracking system, it has been in transit to the "Next Facility" the actual guaranteed delivery date. I figure that facility is on the opposite side of the world as it has apparently not made it there yet... If "Next" is a contractor used by USPS, then it would only help USPS's reputation to use someone else...
Reviewed May 13, 2020
518 W. 181st Street, New York, NY. 10033. Post Office. The way this place is run by **, the manager, is abhorable as she always has a despicable disposition speaking to customers with utter disrespect. You would never get the fact that customers pay her salary. So the attitude and disposition of this post office is a top-down problem. There are a few people at this Post Office that are helpful and delightful to interact with; the only problem is that they are too few and far between.
I have a box at this station and when setting up my account I was told that I couldn't get one of the higher boxes due to the laziness of the attendant. She set up P.O. Box with this misinformation. I have a bad back so it is absurd to think of bending over to the floor to get notices and packages daily. Later, I talked to Peter and he was able to resolve this issue for me. The only problem is that this defeats customer service as I had to make (2) trips to take of something that could have been resolved the first time. This inefficiency kind of sums up the experience of professionalism at this branch making it a crap shoot of whether you will be dealt with on a professional level.
People are saying that you always receive packages from Amazon. This simply isn't true. Recently had a package left in the self-service customer area of the lobby. There is no one in the lobby to assist that people and deliveries go to the right place. So packages get placed anywhere. This is so frustrating as people are ordering more to quarantine properly and to receive necessities for life. Before this my packages from Blick and Saks were left outside the managers door, out of the view of attendants, where anyone could just grab. Luckily, I saw them and was able to tell someone that they were mine but the person did not even ask for identification before releasing.
The number of people this branch has to serve is a lot; which is why it is **'s job to set her employees up for success with a positive work environment and structured systems that streamline service. None of this takes place at this branch. It has come to be where I am surprised when I am dealt with professionally and I even avoid certain attendants as I have identified that they have years with the P.O. and just waiting for retirement no way placing themselves in a position to serve the public courteously.
As stated above, not everyone here has a bad disposition but there are too many that do. It seems to come from ** as her level of involvement is never to let the public see her as the face of the branch content with staying in her back office. She would be better served coming from the back demonstrating a positive tone as a leader so that her employees could see her lead by example. The is true management, not the do as I say attitude she exemplifies that in turn has attendants dealing with customers in the same manner.
I hope this has truly provided some insight into how to change the service for the better as I don't want to ever feel bad about a service that I am paying for. Also, I am understanding that COVID-19 and quarantine has created a difficult situation for all but that makes it even more important to treat people with kindness and compassion. This place needs to be audited for service practices so that the community can be served with the dignity and respect they deserve. Thank you in advance. I write this hoping that somehow things will improve.
Reviewed May 10, 2020
I was expecting a package on May 8th in Longwood Fl. The package was in my Local post office on the 7th getting ready for delivery. The 8th the package didn’t arrive and went to Miami. So why the package been already in Longwood went to Miami and is coming back who knows when. Make no sense to me. Very disappointed.
Reviewed April 30, 2020
Tried to express ship a package of car parts to my home, only to have it bounce around in New York state through multiple USPS facilities, just to ship the day it was supposed to arrive a week later. So not only am I waiting for parts for an extra week, I am now behind on work waiting for these parts. Thanks usps. Never again will I be shipping anything through usps, or even thinking about doing express shipping. Not sure why I cant get a return on the shipping when you overcharged me to begin with, seeing how my package wasnt treated as an express package like I paid for.
Reviewed April 23, 2020
In 7 months 4 of 4 replacement credit cards lost. About 50% of all packages lost it showing up months late. Tracking numbers with no updates. Some tracking numbers show nothing but picked up and the packages get lost. All but one package was lost in or around the Detroit sorting facility. The remaining was was “return to sender” at delivery point. That’s here! It was originally a Michigan to Michigan delivery. A month now of the tracking g showing it made it here but wasn’t delivered, it’s now been over most of the eastern half of the US and still traveling with no end in sight. Try calling the post office and it’s impossible to get any help on the phone. Try contacting them via the web and it’s even more impossible.
Pages of questions that have no answers and they even want to know what’s in the package. Like that’s any of their business. I can’t believe the government can even ask that without a real valid reason. Finding the tracking number is not a valid reason. Use a different shipper if you actually want packages to get where they are supposed to go in a reasonable timeframe.
Reviewed April 22, 2020
Am so tired of having to use other family members' addresses to receive mail items that cannot/WILL NOT be delivered via USPS to my "free/required" post office box. To make matters worse, said items will also not be delivered using any other mail service which only delivers to the local post office. No surprise that the rationale behind this problem is some outdated agreement made in 1999 requiring those individuals living 1/4 mile from the dilapidated "old town"/rural Colorado post office to receive "free" post office boxes. And, even worse, to get this changed or receive mail boxes like the rest of the town has required some kind of signed petition submitted to the local post office. (So much for social distancing requirements!) Think this town and (which is far from rural now) and all mail services need to wake up to the current century and offer mail and delivery services we need NOW.
Reviewed April 21, 2020
I've never had a problem with getting my international parcels until I moved to an area served by a different post office. I frequently order business supplies from China, and they always arrive to the US in about 2 weeks. Another week passing customs and then they're delivered. But now, I track them all the way to the local post office, and when they normally should be delivered, they're not. They sit at this post office for anywhere between a month or two before someone finally puts them on a truck.
They think that China parcels can't be tracked so they will blame China for being slow and say they don't have them, but I pay extra for tracking and can see that they're there just sitting. I currently have about 5 parcels sitting at the 85027 post office, they've been there for 2 months. TWO MONTHS. I just need my things. No wonder the USPS is struggling, they've frustrated people so much nobody wants to use them, I absolutely refuse to use them anymore if I can help it. I absolutely would pay more for better service if there was an alternative to the USPS.
Reviewed April 21, 2020
Spoke to Brianna which had absolutely no professionalism for phone conversation and said “yeah I tell Sam to call you back when he off da phone” and hours went by and they closed with no phone call. After tell me that “if yo sender don’t insure it then we ain’t responsible and we will regret yo missing package and ain’t refunding necessary on our part cause even though we had it last don’t mean nothing if you ain’t got insurance.”
This morning woke up to Sam finally calling me back and asked me a question about the email he sent and I tried to answer and he screamed at me cutting me off while trying to explain myself and threatening to hang up if I didn’t stop telling him what he didn’t want to hear. This is absolutely sickening that not only will you be treated like complete garbage by the USPS they are basically allowed to not actually try to find out what happen as Sam said “your package has disappeared and it could be the label," which I already told him it wasn’t the label. It was checked by the post office and that’s when he started yelling, "Then maybe it was damaged. We don’t know but we aren’t going to keep looking for it” and hung up. How people that even keep jobs at a place like this is beyond me and have absolutely no trust in the USPS anymore.
Reviewed April 18, 2020
I have been placing more orders due to the covid19. Everything shipped USPS has been a nightmare and yet to receive multiple orders. My products that is extremely late and still do not have any updates on are mandatory necessities for my daily life. Every package shipped to me with FedEx or UPS have all come on time so I'm not believing that this pandemic has anything to do with it. I have experienced these problems from USPS for the last 8 months. Thanks USPS for allowing us to count on you in our time of need. Huge mistake shopping with them. Please do yourself the favor and make your retailer ship your products FedEx or ups even if it's a little bit more expensive. At least you will know you have your merchandise when you need it. USPS SHOULD CLOSE YOUR DOORS AND LET THE PROFESSIONALS HANDLE IT. RUN RUN RUN CONSUMERS.
Reviewed April 15, 2020
I send a International Service Package from my own town Wood Dale postal service 60191 on the 3/13/ 2020. End up paying $83 for a small package. I try sending to my Mom natural supplements that she need it badly. Only this pills help her to move little easier. Package was address to Romania. I try to send Joint pills purchased from Walmart.com like: Omega 3, **, **, Turmeric, Aflexil Healthy Joints, 2 sets of $1 Dollar gloves & 8pc of 3M-N95 for my family due to COVID 19.
After one month 4/14/2020 was returned back to my address. Seen that the package was OPEN & resealed with a note on it: AIR CARRIER REJECTED MAIL BECAUSE IT MAY CONTAIN POTENTIALLY HAZARDOUS, PROHIBITED, OR RESTRICTED ITEMS. Also a sticker Surface Transportation Only (I don't know how can be done over the ocean). When I open the package Masks & gloves was missing. When I try to call USPS 1 800-customers complaint, waiting time was 1hr, 9min. I gave up to stay on the line after 15 min. I end up losing $83 plus missing items. Stay away from this USPS.
Reviewed April 7, 2020
I should not have to pay more than what my package cost to have it held at the post office for 2 days. Fed-Ex performs this intercept service for FREE, whereas USPS is desperate to make a buck anyway it can.
Reviewed April 5, 2020
I have my place for another month but went ahead and put in a change of address and paid to have my mail forwarded. A package was returned because they said I left no forwarding address. This is wrong. Also if they would have checked with my landlord they would have known that I have not moved yet.
Reviewed April 2, 2020
Tried to send a 5 by 7 bubble package mail containing three small (2 ounce bottles) of hand sanitizers to at risk front line health workers in another state. Took two hours of going back and forth trying to get labels to stick on packing that stated it couldn’t go on a plane and another one that stated it was flammable. The post office representative then said it would cost twice the amount going by truck then first class mail and it would take twice the number of days to reach destination as compared to first class mail- did as directed. It was a nightmare of an experience!
Reviewed March 30, 2020
Never received a notice or knew about a mailbox going onto the street. I have medical issues and surgery on my spine, along with nerve damage. They told me provide a Doctor's note, did that still no mail.
Reviewed March 26, 2020
USPS makes me absolutely disgusted to use their company. This is the main reason you should never use their company for expensive goods. If I knew any of this would happen, I would have chance UPS or FedEx first. Anyway, I am a seller on eBay, not a big seller, just one that sells occasional goods. That's why this truly made me angry beyond comprehension.
On Jan 26th I sold an HP laptop for over $154, but valued at over $500. I shipped it on Jan 30th. Now the first issue was the laptop was big, so I had no choice but to put it in its original boxing. When I got to the post office, I asked if they had any cover bags or boxes that could fit in so no one would know what it was and the lady rudely told me 'not for something that big'. I should have took my package somewhere else when she said this, but I was already late shipping it and I had to at this point. I shipped it off in the original box anyway. Anyway, I shipped it off Priority Mail 2 day shipping ($12) everything was fine and it made it to its destination of Fort Worth, Texas. It was at the post office then went out for delivery as planned so I no longer checked notifications after this. That was my first mistake.
So the second day, I found out that a delivery was attempted instead, and not delivered. I called them the same day and told them to redeliver the package. I went through the typical only the buyer can initiate it talk. But the guy 'claimed' he put it in. So, the next day went by, no updates and even the next day no updates.
Clearly the guy lied, no attempt was made again and the rep had the nerve to tell me 'I don't know why this is and all they could do was put in a service request'. 8 service requests later with no response. I finally gave up with the redelivery and instead said for it to be returned to me if the buyer didn't want it and they could not do their jobs.
Multiple requests again were put in and no one could tell me where my package was. All they kept telling me was, 'it'll be automatically returned in 15 days.' Guess what, I waited 15 days. Still no package. After that they had to nerve to tell me they didn't know where the package ended up'. It should have been returned, but wasn't'. This situation has stressed me out to the max because I contacted the Consumer Industry District Office, I contacted Post Office, I even contacted the Inspector General. All to no avail. No one answered after lying and said they were looking into the cases or trying to find my item.
Over $500 went missing and no one could tell me where it went. Heck, even now my tracking number still says 'Delivery Attempted'. It's been 53 days and no one has found it. They even had the nerve to offer me only ($50 insurance + 11 shipping) $61 for a shipping claim for them losing a $500 item. I don't want eBay to pay me, I want them to replace what the heck they lost. I lost a sale because of this, I lost money because of this. They should be held accountable, yet they never do. It's not fair, but I know from now on, if it is of value, don't use USPS. I don't mind losing under $20, but I will be darned if I lose over $500 again.
Reviewed March 24, 2020
I've had problems with mail and package delivery for years and I'm so tired of it. Caledonia, MI was a big problem even delivering my mail to others and now Wyoming held on to a package for two days and then returned it without even delivering. I think the USPS has gone down hill! Something needs to be done about this, since we're all relying on them even more in these trying times.
Updated review: April 11, 2020
So upon my second appeal USPS has approved my claim. Although the original company didn't provide sufficient insurance to make up for the entire loss, I will count this as a win. Unfortunately, USPS has issues which makes it difficult to want to choose them for my shipping needs. I'm glad this is proof USPS has promise, however, I caution anyone using USPS to verify their order has sufficient insurance and to stand steadfast through their processes. Everyone seems to think their tracking system is infallible, but it relies on human input which is indeed susceptible to error. I hope their customer service improves.
Original Review: March 20, 2020
I made an order online and selected USPS to deliver the package. I checked the tracking and the package arrived in a lock box within my gated community. I went to check the box and it had 5 or 6 packages inside all for a different address within the complex. I left those packages in there and returned the next expecting to find a key in my mailbox, but there was nothing.
I filed a complaint for a lost package and waited for a few days. USPS never inquired. So I called them up and the lady on the phone was very condescending towards me. She stated I filled in a block that I shouldn't have and it was now with their fraud department and she couldn't help me. I recommended that they improve their online forms as I was following directions, but he maintained that I was wrong and began to counsel me on how to do it properly "if I ever needed to do it again." Wait, I hope to never do this again. This is a once in a great while thing. By the time this happens again, the system will probably be different.
She directed me file a claim for insurance. So I went to file the claim, but actually it wouldn't let me until 15 days had passed. While I awaited the time to lapse, I reached out to the company I purchased the item from and they weren't much help at all. Everyone feel back on the infallible tracking system of USPS, which stated it as delivered. Eventually I found out that the company didn't even have enough insurance coverage for the item and only maintained the standard $100. So even once I get the insurance claim approved, I still won't be fully refunded (not USPS fault, but still an issue for me).
Since it went to the fraud department, I decided to submit another complaint. This time I complained about my postman. Unfortunately, we are a newer community and we haven't had a dedicated postman for a while. A day or two later I received a call from my local Post Office. Amazing! I never thought I would ever talk with anyone on the phone at the local office. I explained my circumstance and she laughed a lot. She seemed to take my side, but after the call ended I never heard from her again.
Time passes and I finally submit my claim. I just received the response to that claim today and I was denied. Denied! The reason they stated was that their system shows it was delivered. It may have been delivered, just not to me. I have requested an appeal, however, I'm not confident that it will be approved. USPS either miss-delivered my package or lost it altogether. Either way USPS is not owning up to their mistake and not being held accountable for it or their communication. This seems to be my only way to say something to somebody.
Reviewed March 18, 2020
Sold an item on eBay. Sent the package from AZ to CA with priority mail (2-3 day shipping). Package got stuck in transit for a month. Called USPS countless time, automated phone line has no live representatives. Filed a "lost/stolen" claim on their website, said they can't find it! Refund customer their money, because he couldn't wait for it. Filed a "return to sender" request online and they found it. Whooo! Received a message saying they have intercepted the mail and will sent it back to AZ shortly! Phew, thank the Lord! 3 days later they delivered it to the customer in CA that doesn't live at the address anymore and left it with some stranger! $600 down the drain! WORST SERVICE! WON'T USE AGAIN!
Reviewed March 13, 2020
On March 8, 2020, paid for priority mail service with a 2-3 day delivery and as of today, March 13, 2020, nearly a week later, the priority mail STILL has not been delivered. This is the tracking number **. There was NO inclement weather of ANY kind to prevent the timely delivery of the priority mail. The only excuse the Post Office has it that it is not a guarantee service but yet they advertise that it is a 2-3 day delivery time. That's a LIE. It is only being advertised as a 2-3 day delivery to mislead the public into paying $7.75 in anticipation that their mail piece will be delivered within 2-3 days.
That's how the USPS steal from the public through FALSE and DECEPTIVE advertising, and the public should be aware. NEVER pay for those EXPENSIVE postal services; instead, invest your hard earned money to some other RELIABLE carrier but NOT the USPS. We pay them to LIE to us. That's not cool. They ought to be ASHAME of themselves for defrauding people out of money through false and deceptive advertisement. If we LIE to the government, we get prosecute, but when they LIE to us, nothing can be done about it. BOYCOTT the POSTAL SERVICE.
Reviewed March 8, 2020
I used to use USPS a lot and could count on them. But in the past five years I noticed terrible service, especially with priority mail. It used to be 2-3 but now goes beyond five days. And two Christmas' in a row, I mailed out presents using priority mail at least 10 days in advance and one year the gifts arrived after Christmas and the other year on Christmas Eve. I now use UPS. USPS is getting worse all the time. And when people send me things via priority mail, I use their on-line text notifications, but still the packages arrive late.
Reviewed March 6, 2020
Please note I have mail packages of stuff that I sell online and they're not going to their destination. This is the second time in 2 weeks of this month and last month. The first one was drop at the blue mail box and the other was given to the carrier.
Reviewed March 3, 2020
Do not buy insurance for your package if your selling stuff on ebay. I sold my gaming laptop on ebay and shipped it with USPS with insurance. The buyer scammed me and send me my item back. I lost a lot of money. Ebay and Paypal won't help me so I decided to see if I can file insurance. USPS denied me multiple time when I appeal. They wanted the buyer to take it to the usps store to inspect it but the buyer refused to do it which means im out of luck. I even send pictures the buyer sent me to prove my case but I still lost. Buying insurance is useless.
Reviewed Feb. 28, 2020
It wasn’t in my mail box. They either put it in someone else’s box or lost it. That sucks so a big thumbs down for the USPS postal service. They do this All the time.
Reviewed Feb. 27, 2020
I am happier with the USPS than any other company due to their delivering on the weekends...not every company does that anymore. Their prices recently rose again but are still affordable. Generally the date they give you for delivery is honored...Sometimes things get delivered earlier.
Reviewed Feb. 26, 2020
United States Postal workers are the hardest working individuals. They battle the weather, animals and people of all kinds. They work long hours and holidays and yet they still manage to be very friendly and helpful should they see the need to be. All while tackling these obstacles they are efficient and deliver packages and mail in a timely professional manner.
Reviewed Feb. 25, 2020
I made attempt to send my finance a beautiful Christmas gift since I was unavailable to be with her and the family this holiday. I sent a iPhone11 and some Victoria Secret PJ. On Dec 14 I went into the Harrisburg PA main post office to send it Global Express 3 to 5 days with extra insurance. They gave me a tracking number. So I used it to track my package. I noticed it cleared US Customs on the 15th. And then sat in Jamaica NY until the 22nd. I was calling asking why was my package sitting if it was Priority Express. The answer it was still in customs. But the tracking shows it cleared.
Everyday I called because I knew something wasn't right. On the 22nd it was (supposed) to arrive in the Dominican Republic Post office on a Sunday. After waiting and calling about my package a whole month on January 22 they declare my package lost. I'm now still waiting for my insurance check. They are really treating me like I lost my own package. Why would anyone want to do business with a company they treat you like it their fault. All I wanted was my package to be delivered. It was a sad Christmas and a bad start of a new year. Thanks.
Reviewed Feb. 25, 2020
Overall not perfect but ok. They deliver in a timely manner but your packages may be beat up. I wish postage on packages was cheaper. At the end of the day USPS has been around forever....
Reviewed Feb. 24, 2020
USPS still acts like they are part of the federal government and they don't have to care about anything but what they want not what customers want. USPS delays delivery because it takes too much effort on their part to ensure better delivery times. If you want to confirm track a package from USPS and UPS. The USPS package normal sits in a post office until the employees get around to doing their job.
Reviewed Feb. 24, 2020
I have had a USPS in customs sitting here for at least three months. A small package. Don't know what the delay is. Each time I ask I just get an answer has been sitting at the customs. When I read the reviews I see the same answers from other people. Don't be in a hurry. It's going to take a while a long while. Very sad. Not sure I'll even get there or package. Sincerely jrz.
Reviewed Feb. 24, 2020
I do a majority of shopping online which saves me time, gas & having to lug packages to my car & then into the house. Until I recently got a water filtration system, my deliveries often contained cases of water which are very heavy. My postal carrier always puts my delivery on my porch & ensures they're protected from the elements. I've never encountered any problems with the USPS. If I need to send anything, there are several nearby facilities to choose from. The staff in each are polite, efficient & helpful.
Reviewed Feb. 24, 2020
Will deliver on Sunday, Priority Mail and Amazon. No other package service has this service, also if the package will fit in the mailbox they are the only service that can hue the mailbox. The rest go on the porch, the mailbox is more secure as the package is not visible to thieves.
Reviewed Feb. 24, 2020
My dealings with USPS have always been positive. Competitive rates and friendly service. Items arrive in good condition and are left in an area that has protection from the elements.. They even take the time to say Hi if they see you!
Reviewed Feb. 24, 2020
Courteous service from a great company. Clerks give helpful information on expected arrival dates, correct shipping boxes to use and most reasonable rates when shipping near or far. Letter carrier lets me know when my package is delivered by ringing my doorbell. Deliveries on time every day.
Reviewed Feb. 24, 2020
My mail lady at home is awesome. The system was a bit crazy during the holidays. Sometimes I still get a notification that a package has been delivered, but it has not. During Christmas a package came 8 days AFTER I received an email saying it had been delivered. I had already filed a claim, the package was replaced with a substitute, I was embarrassed not wanting anyone to think I was just trying to get something extra for nothing! My mail lady told me I was not the first one to tell her that scenario.
Reviewed Feb. 24, 2020
Well the reason why I can't say very satisfied is because some of the people don't deliver your packages in a caring manner. Like the lady was seen throwing people's packages on their porches. I don't think appropriate or a good look for the company.
Reviewed Feb. 24, 2020
Sending packages via USPS is a sure done deal, 90% of the time. Every so often, my package won’t arrive on time, or it may be damaged. But for the most part, I can count on USPS for a ontime arrival. The cost has gone up, like everything else, but you get what you pay for. I try to use USPS as often as possible, to keep my fellow American workers working.
Reviewed Feb. 24, 2020
Best out there. Several of my holiday packages have gotten lost, I call it, go to the post office and they look up last place it went to and behold it is found. They are always on time, friendly and send a delivery notice.
Reviewed Feb. 24, 2020
I love USPS. I feel it is the safest and most secure and I don’t have to worry about package theft. It’s the best and I will continue to use them as my primary source for my shipping needs until they are defunded.
Reviewed Feb. 24, 2020
The post office is always on time, very communicative with me. And they are very fast, efficient and very reasonably priced. When I go on vacations, they make sure that they hold on to my mail. And then the day after it is always back in my mailbox. I am very grateful to be able to have such a great team right across the street from where I live to work with me to make sure that my mail gets correct.
Reviewed Feb. 24, 2020
The post office of today has greatly improved their services and pricing. I find they’re competitive and have convenient locations with free parking.
Reviewed Feb. 24, 2020
The US Postal Service has always been on time when parcels have been transferred from other carriers to them. They are respectful when delivering to your doorstep or in your mailbox. Thumbs up to USPS.
Reviewed Feb. 24, 2020
I ordered a product and the package was received in good shape, and within a few days. The cost to mail it was good, but the sender handling charge was too high. I will not hesitate to send and receive packages through the USPS.
Reviewed Feb. 24, 2020
I usually don't have any problems with them. I order through Amazon a lot and I put details on where to leave the packages and they always seem to listen. They always seem to deliver in a timely manner. When the weather is bad there still isn't much of a delay.
Reviewed Feb. 24, 2020
The associates at the USPS in my town are very friendly and they try to find me the most economical method of shipping. All of my past shipments have been received in good condition and in a timely manner. Sometimes the prices are a bit steep, but it’s easy to stop by the Post Office or have them pick up the parcel at work or home. They’re comparable to other companies and do extensive background checks on their employees. Trust the USPS with your shipment. You can’t go wrong!
Reviewed Feb. 24, 2020
The carrier for our neighborhood is always arriving within 15 minutes of the same time. She will bring boxes and mail to the front door when needed, and never delivers a letter to the wrong address. She is also friendly and personable besides professional. In NY we had a revolving door of carriers, and mail would arrive anywhere from noon to 8 PM. So it is a pleasure to have someone to count on.
Reviewed Feb. 24, 2020
They deliver when they say. Some packages are torn. Other than that they are great. The USPS is a great company. They try their best to take care of their customers and packages.
Reviewed Feb. 24, 2020
I use USPS, FedEx, and UPS for deliveries, depending what company I order from, and by far the shipments from USPS always arrive in time and rarely have issues with delivery time/arrival time and date.
Reviewed Feb. 24, 2020
Packages only deliver on time about 25 percent of the time. LAZY. They care more about just getting done with the day than your package. I have all my accounts set to use USPS as a last resort due to poor sorting and delivery times.
Reviewed Feb. 24, 2020
Generally the USPS does a good job. However, their insurance efforts are horrible. You must take pictures of the item (before and after) to get a refund. These pics must be very low quality and I only take high quality pics. They have closed insurance areas at post offices so you can't take your broken item there for a refund. Essentially, the insurance is worthless to me.
Reviewed Feb. 23, 2020
All packages I have mailed through the USPS have always been on time and not damaged. I am impressed with this as they do much more than packages they do mail and have been 98% accurate for the past 3 years.
Reviewed Feb. 23, 2020
I've had nothing but good experiences with this shipping place. Always end up being satisfied with service from them. No major problems when I ship through them. Things get to proper destination when needed. The service has always been very good. Whenever I've got a problem it gets solved rapidly.
Reviewed Feb. 23, 2020
The USPS takes care to make sure your package is safe. When delivering the package, they place it out of sight from the road. When it rains, I've had them place it in a plastic bag. Top notch service!
Reviewed Feb. 23, 2020
USPS has always been my preferred shipping company. The drivers are dedicated, courteous and on time. I love that I can track where my package is and when I can expect the delivery. My packages have always been in excellent shape. Never have I had a damaged package. I would recommend USPS to anyone looking for a dependable delivery service. I can't say enough about this company. They are fantastic!!
Reviewed Feb. 23, 2020
USPS will deliver only on 75% of mail often states not correct address. I have made purchases online that have never been delivered by the usps. They often miss dates of service. There is no acceptance to their actions.
Reviewed Feb. 23, 2020
My USPS experiences have been really positive. Friendly staff and on time delivery. Our postal service agents have always been very friendly and helpful any time we have had issues or needed help.
Reviewed Feb. 23, 2020
I have had a great experience with USPS and the informed delivery is nice - to see the mail that I will be going to get and I know the day before it is delivered. I have received other people’s mail before but everyone makes small mistakes. As long as they correct issue that’s the important part.
Reviewed Feb. 23, 2020
I like USPS for the most part, but there was a recent incident in which I had too tense to know where was the package. It hadn't been scanned at the beginning but was at the end, so I was worried in between!
Reviewed Feb. 23, 2020
The USPS is now delivering most Amazon packages in rural areas. I’m in a rural area and they are always on time with my Amazon Prime shipments. The USPS also takes a lot of care with the packages. The USPS always leaves my packages somewhere out of the weather.
Reviewed Feb. 23, 2020
Most of the time I use USPS for shipping. The last time I shipped was Christmas and I used the two-day option. Guess what? The parcel arrived at the destination in 2 days!! WooHoo! It worked! Sometimes I've used 2 days for regular mail and it's iffy if it arrives in two days. I was very happy to hear from my daughter that she got the package for Christmas. USPS gets a bad rap a lot of times, but I've had good experiences in sending and also receiving packages in a decent amount of time.
Reviewed Feb. 23, 2020
I truly do like USPS except when it comes to tracking packages. The system is very faulty. It’s hard to keep updates. Will say it’s in 1 place and be at your door when you get there. This needs to be better.
Reviewed Feb. 23, 2020
Packages arrive within a day of when promised, and in good condition. Our postman is very conscientious and makes sure we receive our packages by ringing the bell even when not required. This is unlike other shipping companies that drop and run. USPS also has a better on time record for delivering packages that we send out.
Reviewed Feb. 23, 2020
Best service of all. They never deliver a beat up package, always ring the bell and wait long enough for me to answer. If it is heavy they bring it in! Have not had that experience with other companies.
Reviewed Feb. 23, 2020
Several shipments in past 2 weeks that have not arrived as scheduled. One never arrived. For an organization the prides itself on delivering items during all kinds of weather and other circumstances this has been a great disappointment.
Reviewed Feb. 23, 2020
When I have used USPS for shipping what I ordered has always arrived when expected without damage. This has not always been the case with other carriers. Even around Christmas things arrived when they were scheduled to.
Reviewed Feb. 23, 2020
P.O. packages seem to disappear-so, are they placed in the wrong P.O. box and the owner of that box- got a free gift. Also, slip pu packages- go missing, too. Perhaps it is the workers who are 'slippery'?
Reviewed Feb. 23, 2020
The United States government should get out of the business of shipping packages and leave it to DHL, UPS, FedEx and private companies. The private companies cannot by law deliver letters so the issue envelopes inside a larger package to and all the private companies do a much better job than the government can do running a business. If any of the managers tried working for a private company they would be fired within a week... Stop the unfair advantage The United States Postal Service has in this market or allow private company to compete directly with USPS and see how fast the united states postal service is proven to be a huge waste of our tax dollars.
Reviewed Feb. 23, 2020
I think USPS is the best gig in town. There are locations everywhere, prices are reasonable, you can also pick up your stamps, etc, when you are there. They also have easy self serve kiosks available at many locations.
Reviewed Feb. 22, 2020
On Tuesday February 18, 2020 a letter was mailed "Flat Rate Priority" from a Los Angeles, CA 90043 annex station with the destination of Humble TX 77346. The mailer was told it would reach its destination by Thursday Feb 20. It did not, nor did it arrive on Friday Feb 21, at which time, I began the tracking process. The tracking tool indicated the letter was "in route" and that it had arrived at a Houston processing center with expected delivery on today, Saturday Feb 22.
I have mailed and received mail between these two locations (mine - Humble, TX and my 92 years young father's - Los Angeles) numerous times in a more expeditious time frame than this. What was the point in using the priority mail service. The content of said letter was time sensitive and needed to be turned around. Now we must start that process again, and not without malice. Let me say that I am a retiree of the Postal Service of 30 years. I was once proud to proclaim that. But, as of late, not so much. I've experienced a dramatic decline in service as a customer, this situation included. Disappointed!
Reviewed Feb. 22, 2020
For letters and small packages, it's still an incredible deal to have something delivered across the country for less than 50 cents. But packages can be very expensive. Their customer service is also horrendous where most all of the physical post offices have insanely long lines and limited staff.
Reviewed Feb. 22, 2020
I have had several orders around the holidays and a couple different carriers dropped packages off. I found that the USPS was more concerned as to where the package was placed and not just tossed on the porch.
Reviewed Feb. 22, 2020
In my area, not just my neighborhood, but the entire area, the US Postal Service appears unable to READ... names or addresses. Getting other people's mail, missing expected mail, carriers that don't bother to stop and pick up mail in "flag-up" boxes... incompetence upon incompetence.
Reviewed Feb. 22, 2020
USPS is usually the best choice for 90% of anything I shop. They have more locations than anyone else which makes them much more convenient than the rest of the carriers. They are also more cost effective than the other ones.
Reviewed Feb. 22, 2020
My mailman will only deliver a large package to the door. If there is other packages on the same day, he will not deliver them to the door, but crams them with the other mail. I have great difficulty getting this mail out of the mailbox.
Reviewed Feb. 22, 2020
I usually ship USPS because I almost never get lost, or damaged items, and when something is damaged or lost and it is insured, I usually am satisfied with the settlement. There are post offices nearby, and many shipping choices like pickup, and online postage printing.
Reviewed Feb. 22, 2020
I have found my local office so very supportive and helpful with any questions I may have. And I also have only good things to say about the local delivery service they provide. Very professional yet customer service oriented as well.
Reviewed Feb. 22, 2020
Shopping for what I need is easy. My orders were taken care of with ease and efficiency. The carrier generally does a good job taking care of my orders. I would recommend Amazon.com for just about anything anyone needs. I do appreciate my order being delivered to me quickly.
Reviewed Feb. 22, 2020
I am a fan of the postal service. So rare to have an issue, and if there was an issue, it would be regarding an individual, not the system. They are still competitive with alternative methods of shipment.
Reviewed Feb. 22, 2020
I love that I can pay for shipping at home, print out the shipping label at home, and then drop off in the DIY shipping area at the post office after hours. This is very convenient and is the differentiator for USPS.
Reviewed Feb. 22, 2020
Horrible, they lost my tax return, never found. Called them multiple times, spoke with all kinds of people. Seems like nobody cared to actually make any attempt to find lost tax return. Keep getting email every 3 month that they are looking for it but this is all phony system generated emails.
Reviewed Feb. 22, 2020
We use USPS mostly and only complaint is that our mail comes late in the day. Everything arrives in good condition. Overall I am very pleased with USPS. I only had two envelopes tampered with. One was torn and photos gone. The other one never arrived.
Reviewed Feb. 22, 2020
Lately there have been delays in packages arriving. Not talking about standard packages but Priority and Express Mail packages. It took 7 days for an Express Mail package to get to me from Chicago to Northeast PA. It was a time sensitive document too! Not good! The people at our local post office are really nice and thorough and willing to help as best as they can.
Reviewed Feb. 22, 2020
I trust USPS. I love printing the labels at home. I prefer to drop off at post office. I do take advantage of the tracking options as well as having the recipient bring informed. They have not lost any packages. I send everything that is important to me with tracking. It us worth it as I do not Stress.
Reviewed Feb. 22, 2020
First, I cannot say enough about my mailman Tony. He will always put items too big for my mailbox undercover so the weather does not get them. He is courteous, accommodating and helpful. As far as packages I send out, I sent a 2-day priority package from Albany, NY to Durham, NC and it took a month to arrive and the contents (2 T-shirts), were missing. My original, USPS Bubble envelope arrived in another envelope with a sorry for package condition on it. I didn't insure it because the shirts were only $50 which is automatic. I really should have insured it for the $50 for the shirts and the cost to go back to New Orleans to replace them!
Reviewed Feb. 22, 2020
Selling items from home for the last 20+ years that I ship throughout the US, to Canada and the UK, I have much experience with the USPS. They are my "Go-to" shipper 95% of the time. But, lately, their prices have increased too rapidly. But, for most items they still remain the cheapest and quickest way to send. On the receiving end, it's been mostly good, though this past year I did receive a few very damaged packages.
Reviewed Feb. 22, 2020
Generally, USPS works just fine. The rates are good, things ship quickly, and we're pretty happy with them. Our only complaint would be that packages arrive pretty beaten up most of the time. Especially smaller ones our mailman shoves into the mailbox.
Reviewed Feb. 22, 2020
Amazing that USPS handles as much mail as they do, burdened with all of the regulations, morale problems and civil service structure. Most are pleasant, helpful and dedicated employees particularly the letter and package carriers.
Reviewed Feb. 22, 2020
I tend to find them the lowest price, but with the longest lines. I also notice staff are less customer service oriented. I suppose because that's what you pay about more for in the marketplace of options.
Reviewed Feb. 21, 2020
If this rating has negative number option I would. I sell online. Last December, I have a client from Switzerland and she bought a gift for Christmas. So I made the package and sent it. We checked the address we encoded to make sure it’s correct. It was January already and her package wasn’t still there. We checked the tracking update and it says it was in Sweden!!! We went to USPS office To correct this issue. The usps officer told us they’ll retrieve the package from Sweden then will send it back here in USA then to Switzerland.
Wait for another 10days or more. I apologized to my client. After 15 days, we checked the tracking. It says the package was still in Sweden. We tried to call usps but I was hold for more than an hour. Still I haven’t spoken to anyone. So we decided to go directly to the office... To make the story short they said it was lost... And they don’t want to take responsibility. They’re the one who made the mistake. Grrr. It should be shipped to Switzerland not to Sweden.
I offered refund to my client but she insisted she prefers to have the gift. I decided to make her a new one. I sent the new package and paid another shipping fee out of my pocket, we double checked the slip form and the computer to make sure that it was the correct address. I was checking the tracking and it goes back and forth to different distribution center in USA and in Switzerland few times and until now my Client hasn’t have the gift for Christmas. Now my client is complaining and asking for refund. I told her to be fair to both of us. I’m going to issue a refund if even after 15 days from now she hasn’t received the package. That would be on March 1st. I want a refund too!! Is that possible!??? It is so unfair. Okey if this is just local shipping but this is international shipping, not just once but twice!! Unbelievable!! Hoping it would be delivered before March 1st.
Reviewed Feb. 21, 2020
USPS is reliable and convenient. Post offices are everywhere and will accept packages. The cost is less and it could take a bit of time but USPS is a good carrier. I have not had any problems with USPS.
Reviewed Feb. 21, 2020
USPS is my go to shipper for all my needs from when I order to receiving, They are very dependable and are very quick in delivering. I would like to recommend this shipper to anyone who is looking for great service and great value. Thanks again usps!!!!
Reviewed Feb. 21, 2020
USPS is the most reliable source. For all the mail going out, there is very few complaints. Any problem is handled very quickly. What I like the most is the personal service of our local postman. He is always looking out for us.
Reviewed Feb. 21, 2020
It is always on time. The drivers are always courteous. The prices are better than USPS. Most of my deliveries are by UPS. The fact that you can have return pick up is great. It is always easy to track your packages.
Reviewed Feb. 21, 2020
USPS still delivers exceptional service but their prices have gone up significantly. Overnight packages are 16.00 and up. The postage stamps now more than 50 cents each. General items available in the post office such as greeting cards and items needed to mail things in such as boxes, tape, etc. is also very high.
Reviewed Feb. 21, 2020
The shipping fees are comparable to other companies, and sometimes beat their competitors. And the employees at the counter are friendly and personable and always helpful. Easy to use service online. You can track your orders online.
Reviewed Feb. 21, 2020
I really appreciate that fact that you can sign up for the mail update which gives you a visual notice of what you are receiving in the mail. Their delivery drivers are professionals and deliver packages as scheduled.
Reviewed Feb. 21, 2020
Very seldom do I have problems with lost, late or mismanaged packages. On the instance where something was missing when it said delivered, they were happy to assist..the carrier promptly corrected the mistake.
Reviewed Feb. 21, 2020
The post office will deliver my packages to my door and ring the doorbell to let me know I have a package. We can also set packages and mail on my porch and they will pick it up. The delivery people are very nice and friendly.
Reviewed Feb. 21, 2020
USPS is an easy shipping stop. They don’t always deliver as promised but it gets there. I think this is the cheapest method of shipping. They also have all materials needed for your shipping needs. The workers are extremely helpful also.
Reviewed Feb. 21, 2020
Postal Service, handles packages better than the other companies. My fault with the different shipping companies is their delivery. They leave bags at the door, and they go. The post office doesn't do that.
Reviewed Feb. 21, 2020
I recently sent a cashier's check with tracking. The agents were very knowledgeable & helpful at the post office. The package went from CA to FL & arrived just when I expected. It was much more economical than FedEx or UPS. I would recommend it.
Reviewed Feb. 21, 2020
When I receive packages from USPS they just leave the package on the front porch and don't ring the doorbell to let us know the package has arrived. As a result, the packages sit outside overnight and can be stolen.
Reviewed Feb. 21, 2020
It's hard to designate 1 shipper since the others Fedex and UPS both transition products to the USPS. My review above is based on the final deliverer to my residence. Always on time based on tracking info.
Reviewed Feb. 21, 2020
USPS has really improved their services and their prices are very competitive. Their tracking tool is very reliable and easy to set-up and use. We have not had issues on their services for over 3-4 years. Their postmen are consistently on time.
Reviewed Feb. 21, 2020
It's very convenient and cheaper to pay for mail online. Maybe even cheaper if I could figure out how to make labels instead of having to tape down paper ones though I use scrap paper already used on one side. Not sure how much labels are but they may be less than good tape. My postal carrier is a GREAT guy and I can depend upon him always to pick up for me without arranging online which is surely handy if I needed to. I've not had any boxed mail damaged in a long time.
Reviewed Feb. 21, 2020
I shipped 2 packages to my daughter in NYC who is away at college. Most of it was supplies and food for her dorm. I thought it would be sent ground but the clerk who helped me ship my package shipped it priority, which was the same price for a faster service than ground and came with insurance on my package as well. It arrived on time and in great shape as well.
Reviewed Feb. 21, 2020
Inconsistent and poor service is the only thing it delivers consistently. Also, its employees are mostly rude and discourteous. The general mail service is haphazard. I use private carriers whenever I ship both personal and business parcels or documents.
Reviewed Feb. 21, 2020
USPS frequently delivers to the wrong address or loses mail. I have had to track packages and intervene myself when I found my package was at my neighbor's house. I have had to run to catch carrier to find my mail.
Reviewed Feb. 20, 2020
Horrible tracking and long wait times but very affordable. I use them primarily for shipping but I am nervous. No real time tracking. It is annoying. I do love the overall price and I like how I do get a delivery confirmation. I also like the one price box.
Reviewed Feb. 20, 2020
USPS is usually unreliable with their tracking system. Things get lost and nobody wants to help you. It takes too much effort to get any answers from them. Also, not enough tracking updates. Once your package is in the system updates on progress are rare.
Reviewed Feb. 20, 2020
I always choose the option Priority Mail, if available, because it is the only company I’ve never had a problem with. Whether it’s an important document, a gift or shipment it seems to be the full proof way to go. The option that the boxes are available if you choose to use them as always a plus, or you can pack yourself. The locations are convenient, and if necessary you can schedule a drop off location at one of their secure facilities. We got to stand behind our United States Postal Service when every other company is trying to take over.
Reviewed Feb. 20, 2020
Every USPS I have interacted with have been nice and helpful. They are always out delieveing packages no matter the weather and are nice on days that the weather is not. I once had a bed frame delivered to my house and I could not bring it into my home because it was too heavy and the USPS Lady was kind enough to help me bring it into my home.
Reviewed Feb. 20, 2020
I have learn to appreciate the work and time it takes for USPS to ship. I have nothing but good reviews and thoughts and really have enjoy their on time delivery. Only information would recommend to be look at is the tracking, as not a member don't wish to sign up just to see where my parcel is.
Reviewed Feb. 20, 2020
I like the U.S. Postal Service because the deliveries are always on time. They always deliver to the correct address, and take care to see packages are in good condition when I receive them. I have had a lot of problems with other shipping companies because they can't seem to deliver to my address and sometimes it is a difficult time finding where they put the packages. The U.S. Postal Service always puts my package in the mailbox if it's small enough, if not, They come to my door and rang the doorbell and leave it at my door if I'm not there.
Reviewed Feb. 20, 2020
I have never had a problem sending or receiving parcels with or from them. They are friendly and helpful when answering any questions I have. I would recommend using them to anybody and will continue using them in the future.
Reviewed Feb. 20, 2020
Packages always seem to be taken care of and the mail carrier is always smiling. They deliver my Amazon packages and they are always on time according to the tracking labels.
Reviewed Feb. 20, 2020
For almost all my sipping needs I use the USPS. Our local branch has always been quite helpful with any problems that I've had. I use the self-serve stations for just about all my shipping needs or when I need to buy stamps. For the most part our deliveries have been very timely, including some Sunday package deliveries.
Reviewed Feb. 20, 2020
First off I was very glad to see UPS deliveries come to my house via USPS. We have a very decent local delivery company already in place and I hope to get more small packages this way. UPS is set up for this, why not use them? We all benefit. It would be MUCH better, too, being able to drop off packages at the post office with the same local convenience or have our mailmen and women be able to take returns as well. YEAH USPS.
Reviewed Feb. 20, 2020
I myself have never had a problem with getting mail from the United States Postal Service. I do think it is pretty costly just to mail a letter. You would think they would charge less to mail a letter or package since Amazon does all their mailing for free.
Reviewed Feb. 20, 2020
USPS delivers on time and will put your package in the garage if it is open, They also will ring the door bell at the front door if the garage is closed. They will speak and say hello, They seem to be friendly and handle the package with care. Cynthia
Reviewed Feb. 20, 2020
USPS delivers pretty much on time unless you are shipping books via Media Mail. I've seen them take one month to mail a book 200 miles. I tracked the book and it cover about 2000 miles during the delivery as it bounced between post offices up and down California. Otherwise I like the USPS. Package don't get anywhere near as filthy as do those shipped UPS or FedEx. However I don't like to go to the Post Office to pick up packages that are too big for our rural package boxes.
Reviewed Feb. 20, 2020
The USPS is the best in the business. You cannot beat their prices, for the services. They go to every address. They deliver the last mile that other carriers will not do. They truly are the best of the best.
Reviewed Feb. 20, 2020
The USPS is both convenient and timely. I enjoy the fact that they pick up parcels at my home, other carriers will but it requires additional arrangements. On the downside, I detest going to my local post office. It is quite inefficient. Often I am dropping off a parcel and I have to wait in line to hand the attendant a prepaid package. My local post office does not have a package drop, only letters.
Reviewed Feb. 20, 2020
The USPS is all about getting things done in a rush, no matter if the mail gets to the right house or not. I often get other people's mail, have not had my mail forwarded when I put in a change of address. Being a former mail carrier, I personally know what goes on there. The "regulars" often call out and the replacement carriers do not know the route they are doing, so it's just a complete mess.
Reviewed Feb. 20, 2020
Dependable service. Packages have little or no damage to box or package. Have not had to file a claim for any deliveries from the USPS. Have an app to tell what is being delivered for that day. I have at least 4 deliveries a week from several carriers and usps has been the most reliable with no damages.
Reviewed Feb. 20, 2020
My mail carrier that delivers to my home, is an awesome person that does her job very well and is very personable. We offer her water when it's hot and she deserves to be paid better. However, the post office personnel inside the building, are rude and sarcastic. Heaven forbid you walk in at 10 min to 5, which is closing time. I hate using them because I leave there annoyed every time.
Reviewed Feb. 20, 2020
They are very friendly. Last time, I had a package to drop off and the driver kindly took my package. I know it's impossible for them to wait for the person to open the door to receive the package but that would be safer.
Reviewed Feb. 20, 2020
This last Christmas when I sent a package to my daughter, I thought it would arrive after Christmas, I was very late in mailing my package and thought I was going to have to pay a lot to mail it, but to my surprise, it wasn’t that expensive and it got to my daughter 3 days before Christmas. The package arrived in very good condition.
Reviewed Feb. 20, 2020
I don't have time to write of the pluses for UPS. They go beyond the call of duty. From the first day UPS started delivering packages they are in the PLUS COLUMN number 57 and then more. No, I do not work for United Parcel Service. They always make it right if a mistake is made. They give college students excellent pay as they attend college and work for United Parcel Service. I could go on and on and on and on and on about their excellence. Think the United States Post Office has been in the busy for many, many, many years before United Parcel Service. My saying is GO BIG BROWN and continue to make your customers happy. The jobs are not the easiest job to work with. All the hours and different shifts that go along with the jobs. The one word I would describe United Parcel Service is INTEGRITY. And without saying any other words to describe this great company to work for the most valuable word would be TRUTH~
I think the House of Representatives could take lesson or two from United Parcel Service. Most and last is the word GOD. United Parcel Service instills the TRUTH in each and every employee. Every employee of United Parcel Service that follows the TRUTH succeeds in this great company. This company pays for a student's college tuition and books. Plus they are offered great healthcare benefits. GO UPS! GO EACH AND EVERY PERSON WHO WORKS AT THIS GREAT COMPANY...
Reviewed Feb. 20, 2020
USPS has always been family and I try to have them as my choice for shipping whenever I can. I just received a message from my carrier letting me know he was retiring after 35 years on my route. Needless to say he will be missed more than he'll ever know! He's been delivering my mail for 22 years through rain, wind, snow and everything nature could throw at him for 30 plus years of country road both coming and going. He always made it somehow! That was one thing I could always count on. He was late sometimes but it was always for a darn good reason!
Reviewed Feb. 20, 2020
I'm a big fan of less hassle in my life. USPS prepaid boxes save me time and money. Best deal out there if your item fits the size boxes they offer. Even better is ability to use the automated kiosk to expedite your shipping. - and no waiting in lines. Good job USPS!
Reviewed Feb. 20, 2020
I have confidence in shipping all of my parcels and all of my 1st class, express mail, and priority mail envelopes via of my local USPS office. Always friendly and knowledgeable staff. Good prices. Highly recommend your local Post Office.
Reviewed Feb. 20, 2020
I use tracking features for packages all the time and have always found the information helpful and usually accurate. Even when I've missed a delivery and a package was returned it was easy to find the packages and the staff is helpful.
Reviewed Feb. 19, 2020
I have an online account with my address and the carriers don't pay any mind to my delivery requests. Therefore they always say they are not able to deliver. Pay attention! The automated system is maddening. Can't navigate through it for issues like this.
Reviewed Feb. 19, 2020
I enjoy the ease of use when it comes to shipping via the USPS. You can print labels at home and just drop the box off at the post office. If you don't have time for that you can also schedule an appointment for a mail carrier to pick up your package as well. You can also add free tracking when creating a label through the Click N Ship option. Once the package is entered into the USPS database you can request updates to track it.
Reviewed Feb. 19, 2020
This company always puts the item at my front door. Also, they have never delivered an item to the wrong address. I have received packages for my neighbors that were delivered from other delivery services.
Reviewed Feb. 19, 2020
After Using the US Post Office for a lot of Sales among regular mail, I have learned that when sending important mail thru the USPS Make sure to use at least Priority Mail and add $100 Insurance, not necessary Ship-Cover Insurance But USPS Insurance. By doing that you will Guarantee your package gets there on time and it probably cheaper than any other carrier for the service that you are receiving.
Reviewed Feb. 19, 2020
I've had far less problems with getting my packages delivered to my address with USPS than with other shipping carriers. Additionally, so far, their prices seem to remain lower than other carriers...which is another plus.
Reviewed Feb. 19, 2020
I have always relied on USPS, they are the mainstay of postal service. If ever I have a problem I am able to reach out and get an immediate response! They have been around forever and can’t imagine the delivery world being what it is without them. They deserve much more respect than they get.
Reviewed Feb. 19, 2020
Dependable shipping reasonable on speed and packages arrive in good condition. Can't complain on pricing as it has several tiers of priority to fit your needs. Other than that I would choose USPS over all other companies.
Reviewed Feb. 19, 2020
It took the USPS 10 days to deliver a letter (paid for overnight) from Ferndale MI to Chicago, IL!!! Also they sent a packet to CA that was address to Hoover, Al.. We got the packet back, Posted not paid!!! Seen photos from the USPS showing the Packet with YELLOW stamps on it with the postage on it!!!
Reviewed Feb. 19, 2020
Very reliable usually if says will be delivered by a specific day it is here before or on time. Very seldom is it delayed. And they deliver a lot of the Amazon packages as well. I order a lot online due to my job and not a lot of time to go to a store.
Reviewed Feb. 19, 2020
My experience with USPS has always been a pleasant one. First, their customer service is always extremely friendly and knowledgeable. This includes during the holidays when most people are short-tempered and impatient. Their prices are much more reasonable than their competitors. Finally, when packages are delivered to my door the delivery man/woman is always well mannered and very helpful.
Reviewed Feb. 19, 2020
Our post office and especially our mailman, Kevin go above and beyond to process and deliver our mail quickly and efficiently! We send out a lot of packages for our business and they almost always get there faster than expected and in great condition!
Reviewed Feb. 19, 2020
Very dissatisfied with the condition my packages are received vs other companies. My boxes are mangled and retaped and usually the contents are broken, leaking or shattered completely. For the price I pay to ship a box priority $14.88 I would expect it to arrive in piece. After the last incident I will drive a little further to have FedEx ship my packages.
Reviewed Feb. 19, 2020
Postman skips us sometimes, other times it's someone else's mail in my mailbox. The quality has gone so far down, actually there's not much quality in the USPS anymore. And it's worse when you move. Post Office holds on to your mail for weeks - between Lawrence and Methuen offices but they both tell you they don't know where it is. After a month or 2 you get a ton all at once.
Reviewed Feb. 19, 2020
She was able to fit my package into my mailbox. Very glad she did not have to leave it with anyone else. Would very much such recommend United States mail. Saved me a lot of frustration. My bldg has a wonderful mail woman. Jackie is great!
Reviewed Feb. 19, 2020
They are not doing bad. However we do get the occasional missing package. I think this is most often due to maybe rushing or new route carriers. I go to the post office in town and they are friendly and willing to help the best that they can. Will the mail service ever be perfect no, but they are appreciated thank you.
Reviewed Feb. 19, 2020
USPS used to be slow and packages not treated well, but not anymore. Mail is delivered faster now and packages are handled with care. There is now no need to use another carrier for packages.USPS can handle anything that needs to go from here to there in a timely manner. Rest easy; USPS has you covered.
Reviewed Feb. 19, 2020
USPS has been delivering everything from letters to live oak seeds in a timely, undamaged way. They deliver early if not on time, in good condition most always and if they give you a date and time (or you request one) you can count on it, unlike most of the privately owned competitors. The pricing is most reasonable and there are many, many more stores with which to use their services.
Reviewed Feb. 19, 2020
The postal service provides a cost effective method of flat rate shipping. Cost is much less than other services and arrives on time. Not only do they provide service direct but many times other shippers will use them for final delivery. The only downfall is the lines to ship at times is their only drawback. They provide containers free of charge and offer many sizes to choose from. The website provides a rapid label system and pricing, when scheduled will pick up from your home. The tracking is very up to date and can be relied upon for actual date and time and place where the package arrives.
Reviewed Feb. 19, 2020
I don't think packages should be left at the door when a Person who is receiving the package is asking to not do this from the customer. Specially if the place they live in is not safe at all. We need for Caring people too. If it was their package what would they think.
Reviewed Feb. 19, 2020
USPS is really a gamble. One day the service could be really great, get the package to its destination on time and great. But then the next day you can have a dried up lemon for a personality with a line out the door and package takes 3 weeks to reach destination. Can’t be sure. Do you wanna roll the dice? Feeling lucky?
Reviewed Feb. 19, 2020
This is a very mixed review. The USPS is very on time with their deliveries that is if you get your package. In my area, they don't knock on your door, ring the doorbell or anything, they just leave it on your porch. So if you are at home you don't know it's there, leaving it vulnerable to be stolen. I wish there was a policy against just leaving packages on a front porch.
Reviewed Feb. 19, 2020
They have got it going on, they are on the ball. I'm very pleased with the speed of service and friendly employees. I Put big mailbox at the road so they can leave packages inside of it, and it's been very good for them and us. No more stolen packages. Keep up the wonderful work USPS.
Reviewed Feb. 18, 2020
USPS is not as reliable as other package/parcel services on the market. Packages sometimes arrive damaged or take longer to arrive than expected. The cost of shipping packages overseas is perhaps competitive with other privately owned companies.
Reviewed Feb. 18, 2020
I'm pleased with USPS. They have been delivering my packages that I send and receive in a timely matter. Even during the holidays they were very sufficient. Pricing was also pretty good when comparing them with their competitors.
Reviewed Feb. 18, 2020
In the past 2 years the service has be service has been poor... Package lost. Delivered 2 months later.. Fragile instructions. Ignore and items in package broken I pieces and return months later..
Reviewed Feb. 18, 2020
When I send a package through USPS it arrives on time and the exact day that it is suppose to whether it is next day or two to three days. They are very reliable for my needs every time. They are my first go to when my daughter that stays out-of-town needs a quick loan, a package she left from a previous visit, I just want to send her something. The packages always arrive looking like I just packed them, free from any damage.
Reviewed Feb. 18, 2020
I have shipped via USPS for several years. They have always delivered on time or sooner and packages arrive safe and undamaged. It is also very convenient to just put the flag up on my mailbox and my mailman picks it up. I find that the rates are best under 5 pounds. Above 5 pounds, I will use FedEx.
Reviewed Feb. 18, 2020
In general, USPS has been better lately. I have had a few times, with a specific mail person, that a package was opened and the item was removed, or neighbors received our mail. Last Christmas there was a package that was on the road that was to be delivered to the house on the corner. As I walked my dog, I spotted it, and put it in my neighbors mailbox. This made me suspicious.
Reviewed Feb. 18, 2020
I like that for small mail, I get email images of what I’m getting for the day. It doesn’t work for larger packages. I also like that I also have a place to pick up my packages should they be undeliverable. What I don’t like is that some employees at post office act like they hate their jobs and people.
Reviewed Feb. 18, 2020
Considering the volume of items the USPS handles daily, it does a great job of processing and delivering all mail. They go to every address six days a week. The rates are reasonable and the service is above the rest.
Reviewed Feb. 18, 2020
USPS is always consistent on making deliveries. I use their tracking system and know the status and location of package each day. Also, the delivery time of the package is consistent because the same postman usually delivers package with mail.
Reviewed Feb. 18, 2020
If you go to the office..the lines are always too long. The people there are just downright rude. When have a problem. They won't help you resolve an issue..Even when part of their job should help you resolve an issue. They won't. It was very frustrating. I use a different shipping company in the future.
Reviewed Feb. 18, 2020
I've lived On this street for almost a decade and have had multiple carriers in my area. They still deliver mail that doesn't belong to me even though there's a change of address. The carriers are always different so I never have stability with them. I've had parcels (prepaid postage) dropped off at the outside box on the Ups premises and they didn't get post dated For more than 48 hours after drop off which I had a deadline to ship.
When called customer service they sent my complaint to a Texas location and not the location I had called about in San Diego California. That location explained they couldn't transfer me to the correct location because they aren't customer service and don't have that access to transfer. So that I need to call customer service back (another 20+ minutes of MY time). That's a real messed up way to be treated when first off you pay for a specific service and then treated like it doesn't matter since they already received the money.
Reviewed Feb. 18, 2020
I like the price of the post office over other delivery services. I can almost always get problems solved quickly and they come to my house every day. I feel closer to the mail delivery person and they have become a friend as well as a service provider.
Reviewed Feb. 18, 2020
I have no problems w USPS at all, but my dog does. She can hear those big brown trucks a mile away. I'm not sure why USPS upsets her more than any other delivery services. I'm thinking maybe if those trucks were a little more colorful she wouldn't find them so ominous. Just saying. Lol.
Reviewed Feb. 18, 2020
USPS is cheaper than any other delivery service. Most of the items come intact unlike other delivery services. The only drawback is that staff at the post office aren't very friendly and respectful. They are actually surly at times. There are people who haven't completed the forms, etc. and instead of having them step out of line to fill things out, they let these people hold up long lines. There also aren't enough windows open, especially when there are long lines.
Reviewed Feb. 18, 2020
First of I am disabled. I got a note on my door that say, "Knock hard, door bell don't work," and they just leave it on porch and we got letter and it had a check in they left it on porch and the time never on time. Everything needs to get better.
Reviewed Feb. 18, 2020
Packages usually arrive in good shape. Lead time is not always accurate but fairly close to the time they give you. Prices are reasonable but convenience is not comparable to UPS or Fed Ex. Always get it insured if it has any real value.
Reviewed Feb. 18, 2020
I have been having nothing but trouble when a package is delivered via USPS. They are the worse. I have had more packages lost than it appropriate for any company. When they do deliver it is either in a box at the end of the street and hopefully the key is put in your box or they deliver it to the front porch by standing at the end of the walkway and throwing it to the porch.
Reviewed Feb. 18, 2020
My packages always arrive on time and in great shape. I have never had a problem with their shipping and would recommend anyone to use them for fast, no damage delivery! Keep up the great work! (I regularly order from Amazon and online due to convenience.)
Reviewed Feb. 18, 2020
I have always found the postal service helpful. Our mail carrier is friendly and he takes great care of our package and mail. We have a home business and sent out at least 3 to 10 package daily. He picks them up every day without fail. He never drops our mail in the mailbox. He always leaves it at the door for use. Any issues we have had they are pretty prompt to fix the issue.
Reviewed Feb. 18, 2020
Too many times have parcels been delivered damaged. If I had control I would have all deliveries done by other means. Deliveries by FedEx or UPS rarely come damaged. Complaining to postmaster does not seem to do any good.
Reviewed Feb. 17, 2020
Has anyone noticed at their end when using USPS.com calculator that packages that were, in my case, $27 dollars a week ago are now $54 this week almost double the cost? WTH! How can that be? I totally understand price hike but 85% that's crazy. Same package via UPS is only $21 dollars. I try to use USPS exclusively. Kind of my way of keeping the money in the family making America Great Again. But at this rate,. no pun intended, I won't be shipping USPS for much longer. It's ludicrous!! I'm hoping it's a glitch really but can't get anyone to admit to the problem. Even eBay is unsure what's happening ... smh.
Reviewed Feb. 17, 2020
I have found USPS extremely reliable and their tracking of packages is easy and accurate. I have also found the employees helpful with my packaging and any assistance I need. I have never had a problem with packages getting to the correct destination. I recommend priority service - flat rate- as it is efficient and quick. I have always had success.
Reviewed Feb. 17, 2020
I’ve ordered many articles online and am particularly satisfied when they are delivered by USPS. They tend to get packages here on time or before. They deliver to the door and articles arrive in good condition, unlike some of their competition. I find their service superior to most other companies. Being particular as to punctuality I appreciate their dependability.
Reviewed Feb. 17, 2020
My USPS driver is always polite, and on time!! I can trust that my packages arrive in great shape and as expected. I enjoy being able to have a personal relationship too. Nice seeing the same person each time.
Reviewed Feb. 17, 2020
Have all my packages delivered to the store site. Very friendly group of people. The truck that comes to my neighborhood is very aware of boundaries and make every effort to put packages in a spot not too visible from the road.
Reviewed Feb. 17, 2020
USPS is my go to service for personal or business shipping needs. I have never had a package lost or delayed in transit either being delivered to me or one that I have shipped. I lived in various states and always had excellent service at the office. USPS should receive more funding and investment.
Reviewed Feb. 17, 2020
I had a package to ship to my mother for her birthday and I was afraid it was going to get there late if at all because I put the street address on the package which they do not ship to anywhere but P.O. boxes. They called the post office where the package was going and got the P.O. box number for me for future and asked if and when the package arrives if they can put it in the P.O. box. That saved me $24 otherwise they would have returned and I would have to pay to send it out again but to the P.O. box.
USPS Company Information
- Company Name:
- USPS
- Year Founded:
- 1775
- City:
- Washington
- State/Province:
- DC
- Country:
- United States
- Website:
- www.usps.com