USPS Reviews

I'm giving USPS at least two stars because I feel that their team tried hard to resolve my issue. While USPS is necessary for domestic deliveries and shipments, I highly recommend using other services for international shipments. I believe you may be you'll have more of a guarantee with FedEx and possibly other services. I have used USPS many times in the past and had little problems, this last experience was hard to let go. I shipped an iPhone to my girlfriend in the Philippines costing over $1000, and it wound up missing and is still missing.

I’ve ordered from Etsy twice in the past week, both orders were confirmed, shipping labels made and tracked along the way. BOTH orders were ‘delivered’ to my mailbox but never actually arrived. USPS is the worst shipping company I’ve used in a while. This is nothing on Etsy, as the small business owners sent proof of orders/shipping labels. Please do not use them as your packages may contain more valuable things you will not receive. I have contacted Customer Support and they were no help at all.

You owe me $10 in late fees. I sent my bills out on July 2nd and normally they get to the places in a timely manner. But 16 days? I even sent the payment for my late paid bill almost right after I got it. You raise your prices and you get worse!!!! Last month I sent a priority package to someone 2 hours away in the same state. You sent it to Houston TX!!!! And NOT the first time either. I was waiting on a package that you sent to AZ and then said it was undeliverable. The address was correct too. And I was told I couldn't talk to you about it. The sender had to. IT'S MY MAIL. I CAN CALL IF I WANT TO!!!!

This Post Office has nothing better to do than screw up everyone mail and packages. You can not call because they take the phone off the hook. HERE IS THE NEW NUMBER TO CALL 503-845-9270. Contacting the Postal Inspectors and the Washington DC office will also help!

I had the package sent overnight with USPS. The next day it was delivered but to the wrong address/room. I had to call customer service to locate the package. Well, customer service does not work at USPS. They have an automatic voice to transfer the customer and then hang up. It's not the first time when USPS providing 1-star customer service and has delivery issues.

So, with gas as high as it is, I was surprised to see 2 mail trucks today. Seems the first truck puts the circulars in and leaves the mailbox open then the second puts in the other envelopes. I asked the driver and he said “it saves time” Seems political stupidity runs rampant.

Yesterday, a delivery driver showed up while my dog was outside on a leash and my husband was standing in the doorway. The driver half way got out of his truck and then immediately got back in is truck before my husband could even step outside. We then get an update that the package is available for pick up at the post office. So Today, I got to the post office it was supposed to be delivered at only to be told they don't know where the package is, but it must be at the other office and gives me a phone number to call. Phone number just rings and rings and rings and then hangs up on you. So I drive over to the other post office for the rep to tell me that the delivery driver attempted to deliver and I said, "No that's a lie. I was standing right there." For the rep to then pop an attitude and go 'WELL, if a dog is there they won't deliver (which is a lie).' And then said 'I wasn't there so I don't know.' I was and I'm telling you what happened.

Well paid extra for two days shipping. It's been 8 days and still no package. No wonder the USPS is going under. Terrible, terrible, experience. I will never ever use them again. Just shut down and move aside. Let places that care about its customers ship. Obviously it's not the USPS.

Their tracking is garbage.. Says item left a distribution center then a day later it says it left the same place and does it for every stop on the way.. How hard is it to get it to us on time... Super slow. When you call them they aren't helpful and just give excuses like Biden blaming inflation on Putin price hike..

Don't know about everyone else's shipping experience with USPS, but mine was the worst I've ever had. My friend used them, on the 20th May this year, to send me a package, containing Disneyland merchandise, from the US to Singapore. According to their tracking system in the first five days, they only created its label and it was transiting to the "next facility", without stating what this place exactly was. Then, the next update came 11 DAYS later on 3rd June which, to my horror, said the package had not even reached their customs facility! And again, no update for the FOLLOWING FOUR DAYS.

Totally worthless. Getting mail from PA to Norwich NY takes 10 to 14 days to get here. Also all the mail they never delivered or lost they go from PA to syracuse ny to binghamton. Come on you go by norwich ny to start with. They are idiots. I could drive and pick it up faster than they can deliver it. They don't care. No customer service whatsoever. It's the government. They are on a higher level not Zell to amazon to guys suck.

I am writing this review simply because I was having a bad day and while driving back home, one of the drivers smiled and waved at me as we passed. He then repeated the process when we went our separate ways on the road. It was a sweet friendly interaction but it made my day brighter if even for a moment. Thank you driver in Kansas city (Friday, June 10th 2022 11:30 am). Again, although I am not writing to talk about their shipping methods (because I didn't order anything), but I am writing about a driver who made my day better with a smile and a wave.

When the United States Post Office became the United States Postal Service, it was the beginning of the end of a good, dependable, affordable delivery service. This (dis)organization can't compete with the likes of UPS, FedEx, and Amazon when it comes to package delivery, and their first class mail delivery is about is pitiful. Why does it take a first class piece of mail 6 business days to get from Point A to Point B, less than 5 miles away in the same city. If this sort of delivery was an occasional thing, it could be excused, but it's now the norm. I foolishly sent a one page form to a niece 11 miles away within the same county on May 26, 2022 and here it is June 9, 2022 and she still hasn't received it. Even more foolishly, I spent almost $11.00 for a tracking number, and get tracking info that it's running late but is on its way to the next facility. Doesn't even say where this or that or the next facility is.

Said a coffee table wouldn’t fit in a mailbox and refused to deliver item. Schedule redelivery and item wasn’t even sent out. Word from the wise order from an actual store and use their delivery service. Don’t bother with this service. It’s not worth your time and money.

On May 3, 2022, I sent a package to China. The only option is Priority Mail Express International. The cost is $76.20, and it supposes to be 3-5 days. It takes USPS 5 days to send to Chicago Airport and arrives on May 8. After three days of no activities. I called on May 11 to check the status. The USPS Rep informs me this status is normal, and she tells me to be patient. She will open a ticket to escalate my request. It is my mistake not to ask her for a case number. I waited for a week. There is no tracking movement. I called again on May 19; the USPS Rep informed me that she did not see an escalation case open for my package. This agent is kind enough to help me open a ticket and provide me with the ticket number. She did tell me to check back in 12 days. She also said that I could request a refund for the postage since the USPS did not deliver my package to the shipper in a timely manner.

Bought a P.O. Box online. Within hours of purchasing it online, I learned I wouldn’t be moving. I immediately contacted USPS by email asking to please close the P.O. Box and issue the refund. I did not hear anything back and learned I could close it myself online. I attempted to close it and the usps kept half of my money. I paid $88. Not even 48 hours later, as I cancelled online, the usps kept $44 of my money. The box was never used and no mail ever went there. I contacted usps within hours of opening the box to please close it and they are still refusing to give me my money.

I mailed a small package to South Africa, and paid the maximum possible amount for the express mailing including insurance. I was told the package would reach my recipient in 3-5 days. I am now on day 31 and still waiting. From date of mailing, the package took 12 days to actually get into a plane leaving the US. After that, there was silence: My package just disappeared, with no updates in the tracking information. I have called USPS several times to try and get a sense of what is actually happening, and each time they provide unhelpful and incomplete information. They have just told me that their international team is conducting research. So I will just wait and wonder while they conduct their indefinite review.

The packages were supposed to be arrived in 1-2 weeks as they claimed on their website, but it never happens. Each time the excuse is 'unexpected delay happened'. I will not use their international priority service anymore, 3 times of strikes are enough. Very disappointed that USPS international is slow, inefficient and irresponsible.

Monday morning 5/16/22, I stopped by UPS in Bellevue to check how many days it will take to deliver A4 envelope with a notarized doc to Israel. The answer was 3 business days. Later the same day, Monday 05/16/22, of my way back from Olympia I stopped by UPS store in Kent to mail a package in Israel. I chose the fastest & the most expensive way, the guy/manager/who knows said it will be delivered in 3-5 business days and...

A package was shipped to me from France. I’m waiting for it so I’m home all day only to open my door and see a notice that says nobody was there to sign. I schedule a redelivery for the next day. No one comes. For the following two weeks, I kept calling and emailing them to get my package redelivered. I’m forced to stay home on a Saturday just to receive a call saying that no one answered the door. How rude and incompetent do you have to be for them to hire you? I’m so pissed.

Back in January 2022 I found a house in another state that I wanted to buy. I sent a Ernest deposit. It took over 35 days. Similar experience sending a title to my husband. Over 35 days. First class mail. Ridiculous.

I paid $91.55 for two day Priority to Vancouver. Perishables. 5 days later the package was still sitting in Los Angeles, and I've spent over 70 minutes on the phone trying to get an agent only to have the phone picked up three times and hung up on! NO recourse, FURIOUS and will use any service but USPS. FIRE DeJoy! Seriously, you have great responsibility. Step up and make the system better, don't destroy it. Every year the USPS gets worse. Shame on you.

I wish I could give a less than 1 review. USPS don't care about you or your crap when mailed. My package took over 33 days to reach its destination. This was a $4000. clock that was busted all to hell. Now, it's been another 60 days and 2 appeals and still the insurance has not paid a dime. The post office or USPS has not even offered to refund my shipping cost. This is a Government agency that won't give customers the money it owes them but will send Millions to the southern boarder and overseas. NO accountability at all. NO wonder USPS has a 1 star review status.

ID #** shows as "resolved" on 4/26. No one can tell me what the resolution is. Neither myself or the recipient has received the package and it is now 5/3. I was advised the mail recovery center is at the Van Buren Post office in Phx, so I drove the 1 hour down there today to be informed the mail recovery center is in Atlanta.

Businesses should stop using USPS altogether and simply stick with UPS or FedEx. You'd think companies would get tired (and broke!) from constantly having to give refunds for all the packages the lazy, fat hippos at USPS either lose, misplace, steal, or return to the post office if it's still on the truck at the end of the day and they're too lazy to bother delivering it the next day, as their fat cow ** are paid a nice salary to do. They just mark a package "available for pickup" with no consideration that someone can be without a car, disabled, or afraid to venture into the nasty crime-prone areas the post office tends to be located. Fat ** want that big ol' fedgoob salary from usps but don't want to earn it. I guess companies that ship packages want to go broke from refunds.

Ordered a package that is very timely. Product ordered from California. Sent to distribution center in Missouri. Silent for 2 days from there on tracking other than "In transit, arriving on time". No ETA. Today it updated and is now in a distribution center in Georgia. I'm in Texas. Wrong side of the country, folks. So much more the package arriving when I need it by.

Service can not be worst than what it is, you guys are first from last. I tried to send a letter to IRS and sent the same letter in four different times within different postage but still can not see the status and IRS did not received the letter. It happened to me in 2020, IRS didn't receive the letter and since I sent it through certified letter it never backed to me.

Not support for an item that was forward scammed. Item was sent to Germany instead of Delaware. When they told me to file a claim it didn't work. It kept clicking me out and saying claim was too large or something and didn't help with anything after that.

Three times in three years they have failed to do the ONE THING they are supposed to do: take an envelope from one place to another. They are not capable of achieving mediocrity. They DID, however, deliver one of my checks FIFTEEN MONTHS LATE!!!! Even with a tracking number they failed to track it (only the government can pull that off). I will never use the USPS again for any reason ever. Not even sure why I am posting this, as if they will ever improve.

The packages I send out are taking forever to get to their destinations. Also, some packages have gotten lost and never found! I am going to have to switch to UPS and FedEx. What is going on with USPS?

Liars...mailbox full. They take contracts on large packages. Manager told me outright..."We hire the elderly and women and they can't lift that. It never even made the truck..." Manager admitted it. Then why take the contract. $20 extra in gas to find my package. What a crock of **.

We use informed delivery through the USPS. In February, we received notice our new license plate registrations for 2 vehicles were out for delivery. We did not receive any of that day's mail. We waited a few more days and did not receive it still. After contacting customer service, they opened an investigation and stated the local manager would contact us within 3 business days. We received a call on the third day from a manager in a different state. After explaining to him what happened, he said he would try to call the local office.

This is the second time in one year where I had 2 disagreeable experiences with USPS. One, they didn't deliver the overnight letter in a timely manner. It took over a week. Funny, the other letter mailed at the same time to the same place arrived within one day. Second, I mailed a package and when it arrived it looked like it was used for soccer practice. When I made a claim. The claim adjuster made the process so hard that I stopped.

Yesterday the USPS person took extra care and knocked hard and rang bell twice. This was very important package and I would have missed it had the USPS not gone the extra steps to ensure package delivered. The package contains live animals so it was critical to get shelter and care for them ASAP. High praise and thank you for professional work!

How the crap my customers package who lives in NJ went from TX to NJ and now is in Seattle WA. The coupled with the less than standard service USPS gives. I have to ask are you racist, do you just not like me? How do you ** up so bad to send my customers product all the way across the country. I am going to Lawyer up on you for damages to my company. Ship any way but USPS.

Purchased expedited first class delivery to NV @$39.95 for delivery before 6pm. Parcel was held at PO, which was understood to be delivered. Client went twice, waiting an hour each time, to be told they did not know whereabouts of item. Said following day it was undeliverable. 3rd day, client picked up, after inconvenienced, and discriminated against. Contacted my local PO for refund, but told no! Filed a claim, to be denied. Had another employee from another PO harassing me with messages. No one at local PO'S are accountable, honest, or professional. We are all very disappointed and will be doing business with alt. delivery services. Money well spent for an education in BAD BUSINESS ETHICS!

contacted USPS multiple times to try and find this package and started a missing mail search on 16 Nov 21. I've had multiple support cases opened, the case numbers are **, **, and **. The first case was closed and USPS told me to wait longer. The second case was closed and told me to wait longer if it didn't show up to file a claim. I don't want to file a claim. And the last case number ** was closed within three days and USPS did not contact me to tell me why.

I spent two weeks making a care package for someone special just for USPS deliver to the wrong address and when I did the claim they say it was delivered to the right address but when I called the hotline it say that the address did not match to the address it was supposed to go so I filed a second claim and they it was not a good enough evidence to get my refund back and I don’t know how it was not. I called to speak with someone and they said they wanted receipts of what I had purchased in the care package but that was not the explanation they had put in the letter until after the third claim which at that point it was too late. I called the number that deals with the final claims over 20 times and no one answered. I left voicemails still gotten nothing back. Never received the refund, the person I made the care package for never received it and I put a lot of money and time into it. Worst experience ever.

Our mail deliverer either delivers our packages/mail to the wrong address, opens our mail or flat out steals it on a regular basis. Most recently, I signed up for the tracking service and it stopped updating me halfway through the transfer. My package is missing, our Ring camera picked no one up delivering the package and our neighbors don't have it. USPS are basically thieves with a license.

How do these people find their way to work in the morning? Maybe the mail system would work better if they didn't! This is 3 out of 4 of my Priority Mail and Express packages you lost. USPS, I really don't know what to say other than YOU COMPLETELY SUCK. You are failures and do not deserve your jobs since you obviously can't do them correctly. I guess if people want things done right, we will have to pay a little more and go with UPS or FedEx. The US Mail is useless...completely useless.

I've order multiple items this year and it seems like they don't deliver the packages we order anymore. Both times with priority mail I had to wait 2 days for them them to leave me a note which I need so I can go to their facility and pick it up there. We pay for the deliveries and still get our packages late, wtf is wrong with USPS.

I sent a very critical envelope to a loved one through priority express mail. It did not arrive as promised. I was frantic. I had been trying to track it but it kept saying the same thing, at point of origin. Finally I called, the wait was worth it. A very kind and patient customer service lady took down all my details and told me I would be contacted within a few days. Early the next morning I was contacted, my envelope was found and in the same day hand delivered! Thank you USPS!

I'm not sure the mail carrier is qualified to deliver mail. You need to be able to read and understand addresses. For example, checking my mail and there is a bundle with a rubber band, I'm like uh oh those darn bills. Nope! Wasn't even my mail! Was for the building I'm in but for different apartments. Four other apartments mail. One was a small package. The other was an IRS letter. Even a neighbor from a different building brought me my mail (IRS letter). I have complained several times and nothing gets done. It should be a federal offense for mail carriers to constantly deliver wrong mail to others. I'm not getting paid to give others their mail because someone chose a profession that requires them to be able to read.

I posted a check overnight mail, on the 02 of February, targeted deliver on the 03, Feb, 06 PM. Inside the US. On 6, the tracking showed, in the possession of the USPS, but zero information if left the origins or where it can be. I personally asked the post office at the origin on the 07 and on the 08 of February where the mail is, and they said, they don't where it is, lost. So on the 09 of the morning I made stop payment and requested a new check. I had the drive twice for that for an hour to check issuer location. On the 09 of the evening the tracking showed, the check was delivered. Horrible. It was already stopped because the USPS reputedly said the info that was lost. The new check was deliver oaring with one day delay too.. Incredible, they should go to bankruptcy.

I need to have my passport updated for an upcoming international trip. When I went to my local post office on January 27, I told the individual it was time sensitive and wanted to pay for expedited shipping, even wrote on the outside of the package "expedite" in black sharpie. Apparently he didn't understand that request. I live in Colorado and the national passport department is in Philadelphia. My package finally arrived to the Philadelphia USPS distribution center on February 3. For who knows what reason, those people sent it to the Denver USPS distribution Center, in which it arrived there on February 7. Mind you, what I had ended up paying for is priority mailing and an up charge to the Passport Department to expedite the processing of my passport. Had the Passport Department received my package in a timely manner, I would have met the time requirement for their expedited processing.

I've been filing complaints for a long time on the USPS as they DO NOT DELIVER! I work at home and cannot get out to the Post Office to pick stuff up, which is WHY I HAVE THINGS SHIPPED TO MY FRONT DOOR!! The people at the USPS obviously cannot be bothered to do the job they are PAID to do with taxpayer's dollars, they cannot READ either, as I have asked a million or more times (literally) to deliver to my front door because I cannot get out....and they REFUSE!

Northeastern Ohio USPS delivery is horrendous! Their tracking, which is the only thing that works, allows me to follow the stupidity of their delivery attempts. I’m amazed at my package being shipped back and forth between post offices that are in the wrong direction to me. Example: My post office is Bolivar Ohio, package from Kansas goes to Warrendale, Pa. then to Akron, Ohio, then to Alliance, Ohio, back to Akron then to Cleveland then back to Akron then to Canton then back to Akron. This is not a one time occurrence. Happens all the time. Often packages will end up going through my post office to another post office where I have had them hold the package for me to pickup. The level of incompetence is unbelievable. Increased handling often causes damage or losing the package. I only write this in hopes that a postal service representative, management, will read. All you vendors should opt to use FedEx, UPS or some other delivery systems.

USPS is a complete fail. Avoid at all cost. They have mishandled multiple click / ship packaged. Lost several. Customer service computer will not connect to human. What a complete and utter failure. Multiple times I have called to no avail. My package is missing again....

I live in Saegertown PA which is a small town in the Northwest region, and have a mailbox at the edge of the road at the end of my walk. Anyway, we have had a lot of snow here, and I keep my mailbox as clear as possible given the conditions. Saturday I was able to move the snow away so that there is only 1.5 feet from the road (which is always very quiet with hardly any traffic). My mail was delivered on Saturday 2-5-22, but they refused to deliver today on Monday 2-7-22 even though the conditions were exactly the same. They tagged one of my expected small packages "undeliverable" because of no access & the result was that I received no mail at all. I've been here 6 years & I have never had a problem receiving my mail regardless of weather related conditions. Pure & simple laziness of the particular carrier today is clearly the reason for not delivering my mail!!!

It doesn’t matter where or when I send packages using USPS. They never show up on time. I pay for 2nd day, it takes over a week. Informed delivery is never up to date. It will go from providing a delivery date to listing delivery date not known. It will show arriving at a facility an hour away and taking two days to get to the delivery area. Customer svc is a joke. If you can get through to them, They are NEVER helpful not mention ALWAYS extremely rude. I don’t understand how they are still in business. I’m sure posting this will accomplish nothing but if you have a choice, I would avoid using USPS at all cost. Pay extra and use another carrier. Usps is a complete joke.

My package was mailed on 1/3/2022 from Tennessee. The package went from TN, to AZ, to Syracuse, Rochester, Buffalo and Metro NY. WHY?? None of these are close to Houston! Obviously we need to have a geography lesson. My package is lost, I have opened a claim, but they don't care to help. I just called in again since opening my claim 2 days ago. After sitting on hold for 30 minutes, the "customer service rep" couldn't get off the phone with me fast enough. No service, no help! The USPS is awful! The employees don't care, so much dead weight and laziness. SAD! We would all be better off if they went out of business.

In the past USPS has lost our Priority Mail packages. USPS representatives told us there is no delivery guarantee for Priority Mail--that if we need a guaranteed delivery, we must use Priority Mail EXPRESS. So when we had to mail out some critical legal documents for an upcoming out-of-state court case, we sent them Priority Mail Express (PME). We even spoke with the supervisor of our local post office about how confident he was the documents would get to their destination on time. He assured us PME is a much more rigorous delivery option and offers both accurate tracking info and guarantees delivery by a certain time.

So, I live in NYC and 3 times I sent a package to my home country and every time I had some problem. Last time (15 days ago) I sent some gifts and PAID EXTRA to make sure that they will arrive before our Orthodox Christmas (01/07). After 13 days since I sent it, the package was still in NYC!!! You cannot reach an agent to speak with. Their customer service is awful. If anyone from the company ever read this "YOU ALL ARE INCOMPETENT IN SO MANY LEVELS!"

I ordered a couple of items totaling $80. The box arrived looking like it had been stamped on or thrown by staff, the items inside completely destroyed beyond repair. Six months of attempts to speak with staff or claim compensation got me nowhere as they make their claims process as complex and un-user friendly as conceivably possible. $80 down the drain, no apology, no accountability, no replacement from this absolutely horrendous company. Avoid at all costs.

What is keeping the USPS in business is a mystery to me given their latest screw up. I was notified one day before an address change took effect, went on the web to cancel the change, reaffirmed the addresses for my mail to continue as is, called to reaffirm and was told that my mail will continue to be sent to the wrong address for a "week to ten days." Why didn't the reminder notice come two weeks ago not the day before, if my mail stops EARLY and it continues for two weeks. Go out of business USPS, we'll be better off.

Their basic service is poor, they often fail to get what I send where it needs to go. But their recent antics at delivering to my house have been the worst so far. They suddenly decided they were not going to press the button that opens my gate to deliver the packages, even though they have been doing this for a year. Then they mark the account as "undeliverable"! I raise a ticket, they don't call me or email me, they just close the ticket and say it's undeliverable at my address. We really would be better off if this terrible organization was simply closed, let the private sector fill in the gap. It would be impossible to do a worse job!

It's important for us to mail an application on the 1st day of the month. It goes 25 miles. It cannot be delivered by hand. It must go via USPS. It must arrive in 1 day or we lose an important benefit worth $495. USPS Priority Mail 9"x12" envelope. We track it. This is now the second time this year that USPS Priority Mail has failed us. Mailed from Dobbs Ferry 10am 12/1/2021, destination Queens in New York City using USPS Online label creation system. The 1st failure, they routed the package to Washington, DC; and it took over a week to arrive in Queens! This month's failure, they routed the package to NJ Transit Center overnight, and now it's languishing at the NY Transit Center day 2, and the package has still not been delivered. USPS Priority Mail has failed us again.

Sent injectors across the country to be rebuilt. Tightly packed the box as instructed by postal worker. Paid insurance (based on past experience) on the package and only 1 of 8 made it to destination. When I filed the claim it was denied based on the value I gave them. (Though an email from rebuilding and picture of the work order were given on value of core fee) when I appealed they asked for the box and injector which according to the post master was nowhere to be found though it had been given back to the postmaster. Need I mention this took 4 months to only get another denial because they couldn't find the box they lost. Needless to say this wasn't the first time this had happened but it will be the last. Send at your own risk, they will not accept a claim no matter insurance or not. Fedex and UPS have been much better in these circumstances.

The Item was shipped on 23rd from Tampa coming only 20 miles and the item shows the merchandise is still in Ybor city. I feel they are very dishonest federal employees. I have witnessed how the employees make overtime.

I had many issues with the USPS. I had terrible mail service and when I reach out to the main company to make reports they said they help me. I had issues with getting a package. They said they would resend the package. The next day well nothing. I had to chase down the mail lady then go to the post office. They left my package at the post office and no one told me. It was my son's birthday to boot and that package was for him. I had to wait hours on their mess up phone lines. It's very had to get a real person which is terrible. I had terrible post office drivers and they did nothing about the issues and they lied to cover themselves. Very disappointed with how they treat you and feel they are racist at my main post office.

I have used USPS many times. Recently, I had a package sent to me. It had quite a bit of expensive cloths. Guess what? It got lost. They told you it was delivered on such and such. But I was home at such time and my video system never showed any boxes or USPS mail truck. Then I filed a search and they gave you a case number. You got a email. Then after two weeks, they updated the system by clicking issue resolved. Then I went further and filed an elevated something. I got an email two weeks later and said it was resolved. Nobody ever contacted me with anything before they all got resolved. I think they must have only robots working at USPS and resolve these issues. My guess is that somebody USPS must have taken the package.

Mailed sensitive info via certified mail with USPS several days ago from Oregon - traveled in short amount of days from Oregon to CA - seems to be STUCK in Sacramento!!! For several days! When accessed USPS web site "help me with this" selection and filled in the form with details and tried to submit got response "not USPS" whatever could not send!!!!

The USPS at 4001 Southwest Pkwy, Wichita Falls, TX refuses to deliver my packages to the front door of my address. Furthermore, they insist that I pick up my packages at the renting office which is two blocks away. Some packages are quite heavy to lift. I requested ** Manager of the renting office at 5248 Professional Dr., Wichita Falls, TX not to accept my packages, stating that I did not authorize them to do so. However, ** became arrogant and uncooperative and stated in a memo to all residents that they don't have to inform me whenever my package/packages are delivered to their office.

The US postal service needs systematic reform. The USPS lacks transparency, integrity, and professionalism and ends up undermining its customer satisfaction at the basic level. The Customer Service agents cannot help you. When you ask a question using its online chat service, the agents provide irrelevant answers. The USPS had almost lost an international EMS package with a 10-day delay, and now it just lost my order that is worth $120. I just don't understand how apathetic they can be toward their job of shipping goods when they are paid for a gruesomely overpriced service. It is an absolute pity that a 1-star rating is the worst I could give. I shouldn't have expected more.

They have lost 3 packages in 2 months. Finally was able to get 2 of them but one being worth $165 has been lost since the beginning of October and they refuse to pay more than $64. Several claims have been opened as well as a missing package search with 0 results. It is not my fault they are completely incompetent and can't do their job. Do not use this company. They do not care about your packages or you and you will be out a lot of money.

If there were negative 5 stars they would get that from me. I called today about mail not being delivered for several days. I was immediately accused of claiming that the carrier was stealing my mail. James thought because I said he needed to check and make sure his carriers were delivering the mail every day. Furthermore I said the carriers were probably sandbagging the mail NOT stealing it. James was extremely rude,, condescending and lecturing me about something I never said.

USPS is the worst shipping company in US. I constantly getting my packages late. I'll be lucky if it's only one day late. Packages are usually two or three days late. The handling is also terrible. Boxes are damaged or open more often.

USPS has a gem in their staff, Ms. ** of a USPS counter in Bellerose, NY! What a conscientious, pleasant and helpful lady she is! If all USPS staff emulate Ms. **’s outstanding level of service, the US Postmaster General, Mr. Louis **, would gain loyalty from its customers despite the ever increasing cost of stamps. My experience yesterday prompted me to write a Thank You card to Ms. ** which is now stamped and ready for mailing. I am researching how to send an email to Mr. ** in order to share a picture of my gratitude.

I will never use USPS service again, I lost two packages with USPS before, now I bought express mail. Should be delivered in 2 days, now it is the 6th day and they didn't receive it yet, and the website says it will be delivered tomorrow, I sent it to Michigan, that's 9 hours from Omaha but it went to NY which 22 hours, then it starting moving backwards to Michigan, what is this??

Dealing with USPS claims department has been a nightmare. I am an online seller that spends thousands of dollars a month on shipping my products. Two products that I sent via USPS Priority Mail never received a delivered scan, and both customers inquired about receiving a refund for these products. I submitted a claim for both packages, which included all the information they required. Marketplace name, seller name, purchaser name, amount paid, item name, date of transaction, and payment status = refunded (due to the item never being delivered). USPS said that it approved it on the first claim, and allegedly a check was sent to my address. I never received the check.

All of my prescription meds are shipped via snail mail (USPS). I have gone a week without heart and blood pressure meds because of mix ups caused by USPS. Now my diabetes meds and supplies are being delayed by snail mail. USPS will kill me yet.

Is there a place where I can upload video? The worst service providers ever, employees too lazy to deliver package on 2nd floor although instructions are so clear. Complains do not help, they just don't care!!!

I’ve contacted the Nanticoke pa post office about an error with a package being delivered elsewhere.. The supervisor refuses to help me in any way… I am looking for answers as to what happened to a package scanned delivered and it’s not here… I’m out money and this is very important medication!

This is the 2nd time USPS have showed up & delivered both my packages to unknown apartments in my complex & my unit number is posted on the packages & these idiots still screw up! I never get my packages or they are left at another unit. USPS you guys suck, I already filed a complaint & still nothing is done!!!!

Made a pair of slacks for a friend. Mailed them from Mohegan Lake NY. They went to Stamford CT, Jersey City NJ, Albany NY and are currently in Western Rochester NY. By the time the pants arrive in Alabama they will be worn out. Next time I will use UPS or take Amtrak and deliver them myself.

I had priority mailed shipped out on a Tuesday, delivery date was supposed to be Friday, call customer service and the automated states it will be delivered on the 3, which is a Sunday. I’m the connected to a customer service rep that stated it will not be delivered on Sunday, but maybe Monday, and that if it’s not delivered to Florida by then to call back, thing is it was shipped from Florida to Nebraska, and she kept saying it’s not a guaranteed service even though it’s a service that is paid for, try to support this service, but the nonchalant attitude along with vague answers make people not want to, you got to do A LOT better.

USPS received my MARRIAGE CERTIFICATE from the Social security office 3 months ago and they threw it out and absolutely no one wants to assume blame for this! I am angry rightfully so, I want to take legal action because trust was put into USPS to safely deliver our mail instead Deroy fired long time workers and replace them with incompetent workers. USPS IS THE WORST DELIVERY SERVICE ON THE PLANET AND NEEDS TO BE SHUT DOWN!!!

PRIORITY MAIL MY **!!! Sadly this is not my first horrible experience with this company so I felt I should let others know that this point. I wish I could upload an image of the box I just received on my front porch. I don’t even know how it happens it looks like it was throw down 100 flights of stairs and there are puncture holes in the box. It seriously looks like someone stuck their thumb in it. I’m extremely disappointed, not only was it really late MY ISSUE IS THE BOX AND HOW IT WAS HANDLED.

Updated on 10/01/2021: I got denied my request for mail delivery to my home after I submitted a doctor's notes they requested but was over two weeks later was told by the person (supervisor - Juan) who failed to tell me I needed a form to fill out has declined to assist me in continuing my mail delivery to home. So I went ahead to fill out the form and submitted, via email, was told by the local Henderson staff's other supervisor to email him and when I did, I never heard from him but to file a complaint; and then today I got an email disapproving my request after all. This is how they treat their disable military veterans because maybe they didn't serve or don't understand their veterans but only care for themselves. They're either underpaid, overworked, or understaffed. What a bad post office staffs. They don't care for their customers and if you check their reviews online, there are some that are not good.

I had a package sent to my sister from Utah to Ohio on Sep. 04th, 2021. I provided all sender and receiver's addresses. However, the local USPS employee somehow didn't apply address details on the shipping label because it had been coding as she said. After 10 days, I found the package hadn't been delivered. The local manager told me that the package didn't have the sender and receiver's addresses, so they couldn't deliver it. Then, I provided all address details again for him to update. I hope it would be delivered, but nothing changed. I called usps customer service, they said my package was at recover mail center, but no sender's address so they couldn't returned it. I put a mail recovery center search request with all addressee details one more time, and they called me next day and told me that your package was at Atlanta Recovery Mail Center for returning to sender but not sender's address again. WTH...

I ship a lot and experienced all the worst only - lost packages, 1 out of 3 broken and a lot of other fun things. But the best part is their insurance... Actually, by the law, they don't have the right to claim that their mail is insured as they don't pay it. In fact, their rate of payment is approximately 1 out of 10 broken items paid. My experience was super negative - I had 10 parcels' contents broken (in spite of the fact they were packed very well and even double-boxed) and my insurance claims were all declined. Then finally they approved one but not for 100 dollars, but for 19.99!!! I still wonder where that amount came from...

USPS is a great service when it works. I sell on Ebay, and I had a product go missing. Ebay is partnered with USPS, which seems to work out well, i.e, until it doesn't. Anyways, I had a shipment fully insured with a signature required going from Phoenix (Buckeye), Arizona to Palm Springs, California. It was last scanned into the system in the Buckeye facility, and then, there's no more information available as a customer for USPS. I filed an insurance claim, and it was initially rejected because USPS permits both senders and recipients to file insurance claims. I made sure that the buyer's money was refunded, and they released the claim. Then, I filed another claim. I was contacted by an insurance adjuster for USPS and treated like a criminal. I have receipts for everything I purchased, and the items were photographed prior to shipment.

I manage a developing HOA community in south Fort Worth. Our community is serviced by the Benbrook Post Office (76126). We have CBU's installed in the community but owners cannot get mail because the CBU's are missing the master lock aka arrow locks. We have been to the Benbrook post office every single week to obtain a status update but they give us the same answer every time "there is only one (1) person that services the entire DFW metroplex and we have to wait our turn". They will not provide a work order number, confirm that the work order is in the system, let us know where we are in the queue, or how many are waiting in the queue.

I used Click n Ship this morning to send a birthday present to my sister in NY.. I haven't used their service in quite a while and was a bit worried that it had changed and become more complicated,,, It did not print a shipping label but a scan code, Called Usps,, one hr wait,, In meantime called my local po,, They were not familiar with the new changes??? ok,,, Finally got a call back from the usps 800#,, She told me to take the scan code to my local post office and they would scan it and it would print the shipping label,,, Took it to my usual cottage po,,, No. They can't scan anything,,, Ok. Went to my post office and she scanned it and only produced a receipt!!,, THEN the postal employee told me to step aside and APOLOGIZED to people waiting behind me (2 minutes) and ignored me!! I asked for my package back and left very upset with my heart beating way fast due to being so upset,,!! What!

USPS playing games again. My carrier lied and said they tried to deliver my pkgs and there were dogs so they could not. I had one order they split into two. Later my other pkg was delivered with no comments. I waited all day for the delivery. Had to look at my security cameras to see no one had attempted to make a delivery at the time stated. My carrier has done this before, refusing to deliver, and has said they delivered things they lost. This is why we want to get a new postal service. Now 1/2 of my order is going on five days late, if I ever get it at all.

I have had NUMEROUS experiences of ALLEGEDLY "lost" mail through the years even sending it CERTIFIED through the US Postal "Service". Probably the MOST flagrant was several years ago when I submitted a criminal complaint to the FBI here in Washington DC where I live about MAIL THEFT and FORGERY CASHING of my Social Security Disability check and it was "LOST" according to USPS AT THE DELIVERY FACILITY WITHOUT A TRACE even though there was a certified tracking number for it.

Today is my daughter's birthday. She hasn't been feeling well because of digestive problem. To comfort her I spent almost a week to prepare several kinds of her favorite food. The package was shipped using one day air express mail with dry ice, expected to be delivered today by 6PM, and I specifically used Perishable tag on the shipping box just try to avoid any shipping delay and keep the food fresh. Today I have been checking the tracking information, and waiting for the exciting moment. Unfortunately, around 3:15pm there is an update saying the package is ready for pick up at local post office without making any attempt delivery.

I have had delivery issues with the USPS 3 times in the last 6 months. Once the package was too large for the apartment sized box, so rather than put on my patio, they just took it back to the post office. The only way that I knew to contact them was that the shipper was a family member. Filed a claim to locate package. I had to call and follow up to find out where it was.

In the past year, I have mailed out exactly 3 items via USPS, each processed in person by staff at my local post office branch. NONE have been delivered. One, I mailed documents to the State of Michigan. They were never received by the state. Two, I mailed documents to an appliance company for a recalled item. Again, never delivered. Three, I have now shipped a package to an out of state address, and while tracking shows it quickly reached the destination city, it has been held at the local post office there for four days without attempted delivery, with tracking site claiming "This is at the customer request", which is a lie. Various online complaints which I have read state that this "customer request" lie is commonly used by the post office as generic cover up for failure to deliver. It's no wonder they run at a loss of many billions of dollars every year. Personally, I will never use their services again.

I have a small female run clothing business. We have a brick and mortar store as well as a busy online website. For months I've been signing up for business pickups with email confirmations. Our driver refuses to stop and pick up our packages even when we have our confirmations printed out. After months of calling USPS and them sending me on wild goose chases I finally got through to the right contact (shout out to Christina!) After Christina spoke with this driver's supervisor about her behavior, the driver barged into our small business. In front of customers she aggressively berated us for "telling on her" threw out numerous curse words. When we explained that she's not doing her job she got so infuriated we were genuinely concerned she would get physical. Eventually she left SLAMMING the door on her way out.

There is a bully Supervisor there by the name of PJ ** and as a lot of the employees know she is no good!!! There is enough meanness in this world already! She is awful!!! The so called Postmaster can't understand what you're talking about and will direct you somewhere else because he can't figure it out! Then, there's the lazy manager that doesn't investigate bullies in the workplace! STAY AWAY!!!

I sent my package on July 7th 2021 and I was promised delivery on July/12th/2021. My package has not been delivered up to today July 30th 2021. I have tried to call but I can't get to someone. I went to service center in Waterbury and they gave a number to call Hartford consumer center. I called the number, every time I call no one answers, the recording asks for your number and name and promise to call you back in 24 hours. I have called for 12 days and every time the system will ask you for name and number and no one has ever called me back. My documents had personal information and now I don't know what to do.

Any summarized rating above a “1” is bogus! I shipped two large flat rate boxes of tractor parts. One arrived in good shape, the other broken open with one part missing. I replacement the part and filed an insurance claim. First denial was “it looks like you purchased the insurance after the postage”. On my first appeal I asked how this could be since $50 of coverage is included in the flat rate postage? No answer except that the appeal was denied because “the proof of value is insufficient”. My second appeal included the question “how can a bill from the company supplying the part and a canceled check for the amount plus shipping be insufficient?” I received no response other than a third and “final” denial via E-Mail with a promised follow up letter I never received. I tried to find a phone number for the claims office to no avail. It seems no one at USPS wants to speak with their customers, including my local office who has an unlisted number.

The service is awful, I pay service next day, had pass 3 days and nothing, bad service, the service office Jackson Heights is very bad, BAD, it’s always long lines, personnel there always with bad attitude,

If I could there would be no stars. I sent a return package of a gold necklace to Overstock.com through USPS from California to New York. Everything was running smoothly until it hit Brooklyn, NY. All of a sudden my package was forwarded to a different address and went missing after that. I kept calling and calling to make a report and put a trace on it, but somehow they kept brushing me off. Then one lady said they return packages to Overstock all the time and that it was returned to the company. Then I asked for proof and she changed the story and said she had to call and find out. I talked to many different women that kept saying one thing, but doing another. Now I'm stuck with having to pay for a necklace that went missing from my name, Sobrina **.

Lately my delivery guy Lee has been opening my packages and resealing them. Each time I report it they make up a story about how the package was opened. They do nothing about it. What can I do about it.

I was in the post office on Washington St today and 1 clerk was doing a passport which takes forever and 1 clerk was helping 1 lady doing I don't know what. 20 minutes we waited. The line grew longer and longer. Tempers got short. Can't they get their act together and maybe have an express line or another clerk. Jean.

Fed touches this biz it goes to crap. Pay extra for express and doesn't show! Guarantee deliver date means nothing! I won't ever believe that again. They put me in a bind so many times. Get the fed OUT of USPS. Hire more employees. Stop playing football with packages. FRAGILE MEANS FRAGILE sorting Facilities, cut the crap.

This review will not be good at all. For all those people wondering why it was a really bad review is that firstly I used to work with USPS. I have seen what has been happening with how packages are being handled. Second 70% of packages I have been ordering from eBay are being shipped priority with this company and never gets to me on time or never gets to me at all. Plants have a limited life span in a box and in transit. They will not survive in transit without water or heat and freezing weather for 2 weeks being left in the truck. Post master generals do not care whether or not the package is safe as long as it gets to the destination even if the box is all ripped or smashed. They just re-tape it up. I hope they lose business due to improper management handling all these issues.

I have only received 3 pieces of mail since June 28. None of my first class mail is being delivered. Local PO just tells me their mail volume is down. My neighbors are getting all their mail as usual. My mail is being sent from those l do business with. They're not getting it back, l'm not getting it either. My mail is somewhere.

The United States postal service is one of the worst postal services ever. Try to avoid them like a plague. They do nothing besides lose your mail, send it to other countries or oh they just can't find it and then they want to charge you extra to do everything else because of their mistakes. Try to avoid this company. It's a joke.

This is insane. They barely deliver the mail then when they do it’s always in the wrong box! You get paid to do a job do it correctly. Nobody should have a to go through this especially when they are trained to deliver this mail! Then coming to deliver mail after 5pm is absolutely unacceptable. I have numerous complaints about this and nothing is getting done about it! Customer service isn’t any help and these mail carriers need to start being penalized for this behavior. It’s a true sign of laziness and a waste of paying them to be lazy on the job. Tighten up USPS. I’m sure I’m not the only one complaining about that the laziness of workers on the job!

I paid $8 to have a piece of mail sent certified. USPS promised 4 days. Almost 3 weeks later they still haven't delivered it, but they claim it isn't lost. They don't know where it is, but they don't think it's lost. Go figure! Anytime I called to get help, I got the same ** corporate blanket statement about how the "date isn't a guarantee, it's an expected date". I could've walked from Texas to California faster than these morons deliver. I could have single-handedly invaded a country and toppled its government faster!! Do yourself a favor!!! Pay extra, use a reliable service like Fedex or UPS! You don't want to be stuck dealing with these clowns.

This is the 2nd time in a row I've been scammed by this fraudulent government service (surprise, surprise). 1st time - paid $23 for PM Express letter delivery on Saturday. Was NOT delivered, although local office (Vista, CA Annex office) was so kind to update status as "delivered." THANKS FOR THAT. I contacted mgr at this office Mon a.m. & he did not seem at all surprised, assuring me I would receive that day. Problem here is that I PAID $23 for 1-DAY not 3-DAY delivery (was from AZ to CA, 1 state over!). And bc they FRAUDULENTLY CHANGED STATUS TO "DELIVERED" on Sat, I was not eligible for refund. DENIED. That my friends, is FRAUD.

USPS claims delivery was attempted but couldn't be completed due to further address verification. I have an address sign in my front garden that you can't miss. I have HD video cameras that show my entire property in all directions. NO USPS delivery vehicle attempted to deliver any package. They didn't attempt to deliver the next day or the day after. So on day 3, I went to the PO myself and questioned what happened. I was told the station supervisor would look into it. Unfortunately, after a week, I get an apologetic call. He was just made aware of the case I filed. He claims to have questioned the delivery driver but the person couldn't remember the incident. The only thing I can conclude is the item grew legs and walked away. Very sketchy and shady thing going on here. Nothing adds up. They have you running in circles with very nebulous information at best.

Ignore ALL stars above a 1! This has been and will always be a terrible service to use to ship ANYTHING. Too bad EBAY and other places don't offer an alternative choice to have items sent to you. Every package is always late! A package sent not even 100 miles away takes 3-4 days to get. Do yourself and your customers a service and DON'T use USPS Shipping. Very sad even when out of the country packages can get to the USA in 5 or less days then it takes another 2 weeks to get to the destination. Just a sad service.

I shipped a package via USPS Priority Mail Express 2 day service. My package did not make it there until after 5 days, and even when it arrived at their facility they did not deliver it to the recipient, and left the package at their office and did not notify anyone. The employees at the post office are not accountable for their ineptitude. They don't have the incentive to deliver any packages on time or compensate the consumers with any loss or damages. Do not use them for any time sensitive packages - period.

Package was late. Then USPS shipped my package across the country from NY to Ca and it is slowly making its way back to the East coast to Pa all week long. Pathetic. Still waiting. Been several weeks.

I have had 2 packages damaged by USPS, claims had been filed, documents have be given, proof of insurance provided, all packages were provided to USPS for verification, proof of cost, and damage confirmed. They have spent 4 months denying the claim and now I have written proof of the damage product and package from the post master and they are still denied. Their review process is erroneous in the claims department and they are not only stealing money from us all for insurance they refuse to repair or replace the damaged product once they damage it. DO NOT SEND ANYTHING USPS.

This is a heads up to remind everyone to insure everything sent through USPS. Due to pandemic I was unable to visit my elderly father in February 2021 who lives in a different state but found a semi rare coin that I paid $75 for in an antique store. I mailed this coin taped inside of greeting card to my elderly father By handing the card directly to the attendant at the Tequesta Florida post office asking her to check my postage which was fine. When the card arrived at my father's home in South Carolina there was a slit in the side of the envelope and the coin had been removed. I realize I should have insured this package, but I thought “what could go wrong” if I hand delivered to the post office and my father has a locked mailbox. Just a warning…

I'll make this brief. My last seven Priority Express Mail packages in the months of April and May, have all been late by an average of ten days. That's around two hundred and ten dollars I basically just "involuntarily gave" to this inept, one hundred percent failure rate, bad joke of a mail delivery company. Today's "out for delivery" late arrival, was not delivered due to an "address verification". I checked the shipping label and there was absolutely no discrepancy in the address at all. I.... am.... DONE... with the USPS!!! FedEx or UPS only, from now on, for Shipping AND Receiving.

As an eBay seller I have seen packages mangled that were double packaged for safety and had fragile written on them. USPS won't even refund the money you spent paying them to ensure your package gets there safely. I have another package that was supposed to be 3-4 days and it's been a few weeks and I'm still waiting. If this was a private company they'd be out of business. Let that sink in. If you or I did what they did we'd be sued and out of business.

I sent legal documents to a law firm in Alabama through USPS certified mail, with tracking, delivery conformation, and signature requirement. It was mailed on April 6, 2021 and it arrived at the destination post office in Alabama on April 10, 2021. And here it is May 5, 2021 and when I check the Tracking number, it just says delivery attempt, it has been saying delivery attempt for a month NOW! How long does it take to deliver a small parcel? I tried to call the post office at the city in Alabama the certified mail went to, no luck, I just get a computer that tells me to call a 1-800 number, and when I call that number all I get is another computer telling me about all the services the postal service offers. The law firm hasn't received the certified mail, the USPS is useless, I should have used FedEx! I don't know what has happened to my mail, where it is, who has it, if it will be returned, or if it was just lost or stolen.

Since the Covid Pandemic I have been shopping online more. USPS delivery is HORRIBLE. Today waiting for shipment that went from Woodridge, IL to Queens, NY to Edgerton, KS and I live in Central Missouri. I could have driven to Woodridge and back 5 to 10 times since April 23 when the shipping started. How can this be more economical than shipping more directly? Why send it to NY when it originated and is to be delivered in the Midwest? If it is to to the location of the distribution centers, move them, get rid to them or one up with a better solution. No wonder you run out of money. It's the customers and the trustworthy people who are paid pennies to deliver it to your door who suffer. But USPS still asks government for more money? How about going back to Pony Express or Wagon Train!

There’s a branch of Winter Park, FL that’s been doing unprofessional things for more than five years to customers. People complained and nothing was done. There are strongholds of indirect theft, hindrance, confusion and attempted control. I ordered a pricey item and it took me weeks to obtain it even though it arrived on time. The carrier placed the package in a tight fitting compartment instead of a locker box, gave an incorrect key, and refused to resolve the situation. I went around wasting my time jiggling the key in every locker box. I had to escalate the situation and have the package delivered to my door.

The only thing worse than the reliability of the USPS is their ConsumerAffairs 4 star rating. Consistent 1 star reviews for poor customer service, late delivery, and no accountability for delays, just excuses and apathy. I'm currently waiting on a package that's been sitting for 2 days in the source city's distribution facility. There's no one I can call and talk to and no one to give an explanation or provide assistance. Delays can happen but not without cause or resolution. #DefundUSPS

In trying to get Cremated remains to my niece and nephew I shipped USPS because we have an agent here at work that can get them out for us. He did his job. The remains of my brother-in-law were shipped 04/02/2021 from Des Moines Iowa headed to Sacramento and Chico California and as of today 04/16/2021 He hasn't arrived in California yet. This is very upsetting to our family. One of the Consumer Affairs CSR's told me that I would be amazed at how many boxes of Cremated Remains they've shelved. What in the world are they doing collecting them instead of getting them to where they go? She promised that they would do their best to find him and get him delivered. What's more amazing is that there are two boxes going to two different places and neither have made it to their destination. Praying that this nightmare comes to a end soon. I will never use USPS again. And they want a raise?

Had great experience with USPS in the past three years at Orangevale, CA, super fast 2-3 day delivery, actually often delivered the next day to San Francisco Bay Area. I always use USPS when I can. Thank you guys, greatly appreciated.

I ordered something from eBay, over a week ago. The seller is in Conyers GA. I live in Jasper GA. That's only 2 hours south of me. The package should have arrived in no more than 3 days. eBay tracking had, and still has it scheduled for April the 8th. The 8th came and went, no package. No update on the tracking for a full day. Finally it updates, and my package that started out 2 hours south of me, is in Memphis Tennessee! Nearly 8 hours north from where I live, in north GA. No updates for another 24 hours. I finally get an update on the tracking today, and my package is now in Springfield Massachusetts! Why??? It makes no sense! I give up. I am done with USPS!

USPS showed me how incompetent they have become especially in the Lehigh Valley. Fire people who cannot do their jobs! I sent out live plants, insured and they haven't left the hub in 6 days. Why am I paying for priority when it is NOT priority. Rather pay $1 more for FedEx. My label stating 1-2 days for delivery based on address sent and destination. Hasn't left the hub. Get rid of Louis DeJoy and the supervisors in Allentown/Lehigh valley distribution. WORTHLESS.

I had certified mail sent to me first class tracking number created Feb. 26, 2021. Package arrived at USPS March 4, 2021. Made it to USPS Dallas March 6, 2021 and hasn't been scanned since. I've opened several cases to try to locate my package that keeps saying resolved and then closed. Today is April 1, 2021 and they still haven't located it. Even called consumer affairs several times same outcome. How do you file a complaint against USPS if consumer affairs don't help?

My grandma as of last week of putting this review up sent me a package and because she didn't put the base's name I'm at in the address the food she sent me went bad. Got lost in California and then Denver as of now is still on its way after a week and a half for a four day delivery, going to leave this review everywhere I can.

I bought peacock hatching eggs and they were shipped priority mail with additional insurance purchased with the shipping. The package was declared lost and found later sitting in a warehouse. The package arrived 15 days after the ship date with the eggs ruined by being delivered past the fertile date. The USPS refused to pay the insurance claim. First, they said that they did not insure live animals. After I disputed that with facts, they claimed that they were not broken so they were not responsible.

I have not been receiving my package. I have so far open 2 cases with no results. I have informed them that packages keep going to the incorrect address and still I have a problem. Now I have 2 package missing and have to send any further package to a alternative address. I should not have to do this. I am afraid that my cases will fall through the cracks. My 1st was Feb. Now 2 weeks later I have another case. I have not heard anything about my 1st case so I know my 2nd will be lost as well. Help.

Last week I went to the 1617 3Rd Ave New York, NY 10128 post office location to get money orders made to pay my rent. I arrived about 5:45pm and was made to leave by 6:20pm. I gave them the amount of my money orders and they told me to swipe my card. Shortly after the clerk called her coworker over to her and they conversed about whatever it was that was on the screen and after talking and not coming to a conclusion they went and got their supervisor who stated her name was Ms. **. Came over looking pressed. She briefly finagled with the screen before she opened the register and went to the back and emptied out the till. When I asked about how were going to go about finishing the transaction she claimed I was never charged which isn't true cause I looked and the money had been deducted from my account.

I purchased something online from Illinois on Feb. 14th. I wrote to customer service three separate times about the location of my package. They closed each case without discussion blaming it on COVID-19. I filed a lost package form. I received an email simply saying they will forward the package if they find it. Finally, I filed a claim for the value of the product. Well, what do you know? Four days later they found it in Richmond and it's "out for delivery" today. According to tracking, it had been in Richmond since February 26th! If they'd only taken my first communication seriously it would have saved a lot of time and trouble on my part. I will be using UPS from now on.

I mailed my truck payment on February 18 2021. It is now March 10 2021 and finance company still hasn't received my payment. Stupid USPS has no idea where it is. And Moneygram is a nightmare too. USPS needs to get rid of all their employees and start over again with dependable people.

I arranged a package to be picked up after wasting six hours in my house. I missed work, called three times with three different answers. Finally, the supervisor tells me I missed them several times, but the only only thing I missed was work. Employees don't speak English, and don't know how to help a customer. They don't even care about customers!!!

Ordered an item from Amazon on a Thursday and paid extra for 2 day shipping, seller decided to use USPS. Item shipped quickly and ended up departing a facility around 1AM on Friday morning headed towards another facility that is literally in a town 40 minutes away. How do I know? I am familiar with said area. My town is only a four hour drive from the city it was in. Package somehow took an entire 24 hours to reach the town 40 minutes away, when it was finally updated in their system. Ideally (even though ETA of delivery was Sunday) package should be arriving on the Saturday, after all they had plenty of time to make it happen, but it seems it will be in my town on Sunday.

Packages are delivered later than expected with no updates provided for days. Every time. I have no idea how their rating is four stars on this website. If you scroll through the reviews you see that they're all 1 star. Businesses need to stop using USPS.

I bought an item on eBay that was shipped on Feb 14th and sent by USPS Priority Mail. Still hasn't been received. Usps can't locate the item even with the tracking number. DeJoy NEEDS TO RESIGN OR BE REPLACED!!!

2/22/21 In Ohio I’m waiting on one package from NJ and one from Oregon. USPS Tracking for the one from NJ says “Shipping label created waiting to be picked up from seller”. “Estimated delivery 2/20”. The Etsy seller says it was shipped 2/17. 2/22 still no package and no updated tracking info! The USPS tracking for the one from Oregon shows it’s been at the “carrier facility” in Portland for five days. USPS estimated delivery was today 2/22. Just got an email. Estimated delivery now 2/23-2/26 but tracking still shows it in Portland.

Not the first time. I mailed 8 packages on Monday. 8 Feb. 3 are not delivered yet. Took 4 days to leave Honolulu Hawaii. WHY??? STILL HAVE 1 Package left. Still here. What makes it worst. Their Website even says ON ITS WAY. How can it when it never left. 5 plus days and never left.

Shipped package on Wednesday from Chicago burbs to Orlando for a Valentines gift. Was supposed to arrive today (Saturday) NOT GONNA HAPPEN. Very disappointed, but I should of known. My bills aren't delivered on time either. Time for a new boss in D.C.

My first experience with USPS was slow with a package shipped from India to Mexico via Amazon. Months went by but it showed up. The latest one got to Mexico City then stopped. Now is considered lost. A better choice for shipping would be anyone else.

Unfortunately we ordered something sturdy but breakable.. The shipper decided to use USPS, so we got our item came broken... Over the years I have shipped with USPS they do not know how to handle packages... If it says fragile it increases the chances getting broken. If it says do not bend, it gets bent. All I can say they are consistent in the way they handle packages.... I'm truly disappointed and am sad in the USPS has not fixed this issue after 40 years... In this case the Shipper made an error in who to ship with. Unfortunately the item is not easily replaced. It must have been dropped at least 10 feet, but it was not packaged either to drop 10 feet and be unbroken.

The customer service provided in the lobby of the Post Office located in Paris Illinois is top-notch. The staff is always friendly, knowledgeable and competent in accepting packages, mail and providing supplies. I understand the current COVID situation has deliveries backed up somewhat and that is not my issue. My issue is the actual delivery of mail and/or packages, and the quality of customer service obtained when having to contact this Post Office in order to have those issues resolved. A year or so ago, I would have said this Post Office went above and beyond in all aspects; however, that opinion has changed drastically since then.

I sent package via USPS, it arrived crushed and wrapped in plastic which I didn't send it like that. The item that I shipped was literally in half, not easy to do to a carpenter's tool. I went to location for recourse and was told by the manager at the Massapequa location that I was lucky it was shipped. He didn’t seem alarmed the box was crushed and destroyed. I showed him photos and he was not fazed. Worst customer service experience of my life. I felt mistreated and disrespected. I would never consider using that service again.

I shipped a 20lb box to my daughter in VA on Dec 22, 2020. Last update was Dec 29th saying it was in IA & delayed. This is as of Jan 14, 2021. I had a case opened on Jan 6, and received an apology email on Jan 8th "Unfortunately the package is delayed in IA. Due to the extreme volume we experienced it has affected a lot of our expected delivery dates. Until we see that new scan we are unable to provide you with a new expected delivery date."

Mailed several letters through USPS and they are not getting delivered in a timely manner. It took the 1st letter 2 weeks and now the 2nd letter as of today and 3 weeks still has not reached its destination. The USPS is telling me to use mail with a tracking number but just another way to have to spend more money on the cost of delivery. This is unacceptable and really needs to be corrected. Start by getting rid of the General Post Master!!!

Package not picked up for delivery from official USPS location for over 5 weeks. It has been sitting there idle. Worst government service EVER! The automated phone service is a nightmare and an endless maze. Call wait time for an agent is over 2 hours. Callback featured failed after I tried to press "1" to be connected. It hung up after, "Sorry, I didn't get that." Tried call back, again, and it failed on a different phone. Please, fire whoever is in charge of USPS in Chicago, IL, and hire competent, reliable employees. I've had missing mail, stolen packages, and very late responses from USPS. Yet, Amazon and UPS do a much, much better job with Amazon setting the highest bar. I will never pick USPS over another option. EMS Post needs to reconsider a different carrier. I advise all other businesses reconsider, too.

My in-laws live in San Antonio and send us Christmas and birthday cards containing money every year. For Christmas 2020 we received an opened tracked insured envelope cut open. The cards were still in the opened envelopes which were inside the once sealed envelope, however more than $175 was missing. There was a stamp on the front of the envelope that read ‘received in damaged condition.’ My mother in law spent $7.75 to ensure that we receive our Christmas gifts for our family. But it didn’t stop a USPS employee from having the audacity to open our mail and steal from us. Here’s some advice maybe do a background check before you hire criminals to deliver our mail!

I sent 3 international shipments a month ago and none of them were delivered. No ETA, no nothing. My friends and family didn't get their Christmas presents. I think the service costs are high enough for better service. I'm so upset.

I sent a priority package from New York to Utah. They said they will deliver a priority package in 1-3 days (even though they said they don't guarantee it). The tracking information showed my package stayed in New York for three days after it was shipped. Then it disappeared for 6 days without any updated tracking information. Their system automatically sent out a message saying my package was in transit every day. I don't know where my package is now. If they can not make it, why do they cheat their customers by saying they will deliver a priority package in 1-3 days and ask their customers to pay more money for their priority packages??? They ask their customers to pay higher fees for priority packages. It is shamed that they ship the priority packages as first class packages, or even as ground packages with an extremely slow service!!!!

I wanted to provide an update for this review. Yesterday 1/6/21 my package finally arrived, undamaged. It took 19 days from the date it was shipped. I still find this unacceptable for a service they advertise will take 2-3 days. At least I got the package, so I'm happy about that. I know they are trying but if they can't handle the type of volume of packages and deliver them in a timely manner for what they advertise then they should discontinue the Priority mail service until they can get caught up.

I ordered some stuff with express 2 day shipping on December 20. It’s now December 29 and I still don’t have my stuff. I’ve received emails stating they would be delivered on December 29 at 9:00pm at the latest. It’s now 9:40pm and no package even though it supposedly left the distribution center at 4:45am! Super ridiculous I understand COVID is pushing things back but don’t give me a date and time to receive my stuff just for it not to be accurate.

Worthless. Why do you even exist? So my family from Chicago sent me Christmas presents in a single box out to Oregon. This was around the 14th of December. I still have not gotten this package and because of it didn't get to have Christmas this year. I've never not had Christmas until this year. Thanks a lot. :(

I will never use USPS for international shipping ever again! I sent my package on 12/1. It is now 12/29 and they can't tell me where it is, who has it or when it will arrive. I opened a case to research it location on 12/18 and when I call in today they tell me it will take 32 business days from the date I started my case to complete it. Then they said that if I haven't heard anything back from them in 35 business days for me to call back. What kind of shipping company can't track your package once it leave the US? I will NEVER use them again!!!

So sick and tired of the shipping service we are seeing in the U.S. Merchants need to drop them and use UPS or FedEx only, if not, do not purchase from that seller. It is like we live in a third world country. The USPS steals the 2020 election, and are not providing service they claim (blaming it on Covid). No refunds on more expensive shipping methods either. What a scam. It really is a sad day.

I have been waiting on a package that was sent from Clinton N.C. on 12/15/20. I still have not received envelope package. Makes no sense. They need to hire more people. Customer service doesn't know where package even is. It's been saying same status for weekends.

The USPS runs on people with no health insurance and making a welfare wage. When they can't move a package from AZ to MN in a month and post men caught throwing away packages. This Government is the worst of the worst. This country has turned into the worst in the world. The people are about 50% or half of them are useless.

Package at local hub weeks before it was needed and we got only letters. No delivery updates- just please give us extra time for delays. They really suck and have no accountability for poor performance- it is truly sad.

First off I will say I have several packages that are extremely late due to covid and am understanding of that. However, I mailed a letter 2 day priority letter on Dec.1, which was actually a health insurance payment. I was not told that they were not even guaranteeing its delivery. If I would've known that I would've contacted the company to see if I could've paid online or by phone. Now Dec 23 payment never arrived, insurance was cancelled and USPS won't take any responsibility or even give me a refund on the $7.75 I spent to have it 2 day. This is fraud. If they couldn't guarantee it then they should have temporarily stopped offering it! Now I have to cancel my lost check, appeal my dropped health insurance, and fight to get this situated.

I sent package on 11-th from St Paul and it was supposed to arrive on 15-th. to Bay City. It was laying in St. Paul for 7 days! USPS cannot take more packages than they can handle and needs to be honest about it! If I only know it will be 2 weeks late I would use FedEx! It was 11 hours away from St Paul and delivery take 3 weeks! That is ridiculous!!! Will not ship with use USPS again. This place needs to be shut down!

Mailed package priority mail from Ohio to PA on November 30th. Expected delivery date of December 4th. Was scanned into Ohio distribution center on 12-2. Scanned into PA distribution center on 12-12. Scanned again at same PA distribution center 12-16. I have a case number now, too but all anyone can tell me is it is in transit. When it was scanned again on 16th was it put on truck? Is truck sitting someplace? Wish some one could tell me where it is and when it will be delivered. I asked for text messages for all movement and don't get those either.

I have come to the conclusion that the USPS is a government agency whose mission is to employ hostile, rude, incompetent people that are not employable elsewhere. As a home business owner that ships product every week, I have too many issues to list. I understand delays during the holiday season but that does not explain:

The USPS has been constantly misplacing, or just not moving my packages. This has been going on for quite a while, even before covid. The local post office is great, but the hub in the cities is horrid and even other hubs around the nation. If I pay for faster shipping, shouldn't I receive my packages faster? I've had packages before that went missing for over a week, that is UNACCEPTABLE. The USPS needs a major overhaul, they wonder why UPS and FEDEX are getting more shipping business, well, geeee.. maybe because they deliver on time. I hate that I have to pay a lot extra just to be sure I get my items on time, but at least I get them ON TIME.

I mailed a package via Priority 2 Day Air from Raleigh, NC to Roanoke, VA (a 3 hour drive) on December 1, 2020 which sat in the Raleigh distribution center for 10 days and has NOT YET been delivered to destination in Roanoke as of Dec. 14th. I mailed nother package priority mail 2 day to the same address on December 8 and just checked the tracking number and find nothing except "in transit" on Dec 15th. Really? Where are they sitting. I can drive to Roanoke in THREE hours.

Postmaster general should be held accountable for the massive delays of packages since November 2020. The USPS is costing people a lot of money by taking out sorting machines and allowing packages to sit a facilities for weeks. Countless children will be missed gifts this Christmas due to the mis management of this company. I am ashamed more people are not showing their outrage and frustration with this years mail delivery. 2 weeks and 1 package hasn't left my city and 2 weeks 1 package hasn't left the original post office!!!

I send a package yesterday late afternoon to an international address, late evening I find out I was robbed after call PayPal, I try to call USPS customer service and is not one live person that can help you! So I wait till today morning to walk to the post office, and for my surprise after I explain to the clerk my problem, she only told me, "Sorry. Is nothing I can do, call this number for customs," I call the number and everything is an automated questions and answer, so I have no way to stop this package, this show me all delinquents can rob you and is nothing you can do! Shame, from now on I will try to use another service.

I will no longer use USPS to ship packages. I spent $15 per package to intercept 8 packages that were sent in error. They arrived anyway and they offer no refunds. In summary, they actually charge for a service they failed to perform. If they can't guarantee this service, they should not offer it. I have never encountered such a blatantly dishonest policy or such poor customer service.

I have bought multiples things online and I get a USPS tracking number and set up text alert and email alert and signed up for informed delivery but they don’t deliver my packages still. They don’t deliver my packages but update the tracking number as delivered. It’s very sad because I have lost a lot of money because of them. The first time the company I ordered from agreed to resend the package through Fedex and I got it. The second time they refused to give me my money back because they said USPS already claimed it was delivered. I was home all day because I’m working from home now. They update my packages as delivered but never deliver them.

I had a package sent to me for the 2-day shipping, on 12/7, its 12/11 now!!! They said 12/10 at 9 pm. No sign of my package. Do better! I am very disappointed with this. If I want anything mailed, I'll use another postal service. IF it comes in the mail, ill re-edit this review...

I mailed my wedding dress at my local USPS in Birmingham, AL on July 8, 2020. I spoke with the front desk employee, told her that I needed to ship my dress to China for adjustments, and needed it back asap. She informed me of the forms I needed to fill out, which box to place my dress in for proper shipping, and told me to come back when that was all completed. I did as instructed and paid over $80 to ship my dress back. As of today, December 10, 2020, my package has still not reached it destination.

My package was shipped on 11/27/20 from Damascus MD branch of post office to Marietta Ga. (Tracking #**) It was expected to be delivered on 11/30/20 but it appears USPS have lost my package. This package included an item that is priceless, it is the drawing of a deceased pet. The owner of the pet is the recipient of this package and she is devastated that she lost her dog a second time. I am extremely disappointed at the service of USPS.

It's rare I send packages through USPS. However, I had a return with a pre-paid label for USPS. So Black Friday (November 27th) I walk inside my local Post Office. There were no other customers and one person behind the counter. I handed off my package, they glanced at it, "OK, you're set!" I thank them and head on my way. The following Monday I checked the tracking and noticed it stated "Label Created, not yet in system." I called my local Post Office and was told "this is normal for this time of year. Just give it a few more days."

It's been a month since I've sent a package internationally, so I reached out to CS asking what the status was. To my surprise, I was told since I didn't purchase the tracking option, there isn't any way to know whether my package was delivered, and it could possibly be that the package was delivered but stolen. Wow, it's not like they mailed the package for free, shouldn't USPS guarantee all packages be delivered without an additional fee? Or at least include that fee for all options? Further, train your staff to make those that do not send out packages often aware of this scam. I'm not sure if all carriers work this way, but this is the last time I'll be using USPS for anything, I am so disappointed.

USPS is the worst system I ever experienced. I don't know how this system is still standing after all the complaints of all customers, REALLY!! I wish Amazon takes over USPS, they really need a new management.

I received an email today that a package was out for delivery. I watched for it all day and not only did I not receive the package but I never saw the mail carrier at all. This is not the first time I haven't received my mail either. I've reported it a few times but nothing is ever done about it. Now I've gotten a new email stating the delivery was delayed and I should receive it tomorrow. I guess it's in a mail truck somewhere. For the past month my mail has not been delivered before 7 p.m. to 8 p.m. every night. One night it was delivered at 9 p.m.

IT WORSE THAN ONE STAR! My package arrived on November 23, and I found a parcel key in the mail, as is usually the case, but the key didn’t fit in one of the parcel locker, I went to the nearest USPS office, they told me that this key couldn’t have been at me, also they told me to go to another office on Mill Plain, I went and said that the key doesn’t working, they took the key and wrote down my address, promising that they would put other one tomorrow, the next day nobody brought the key, and I went to that office again, I told that I need a parcel key, they again wrote down the address and phone number, again promising that they would bring everything tomorrow, and this morning I met the postman and asking to open the parcel locker, but none of them contained my package.

I am giving an negative feedback. I didn't receive my second package. Here the second package I am missing from them. I was talking to someone in the local post office. The address is 1950 Lafayette Avenue, Bronx, New York City 10473. If I call them. They'll not pick up the phone. Tracking number Information **.

This Seminole Orlando distribution center from USPS should be investigated, I paid certified mail that was supposed to be delivered 9 days ago and is still sitting at their irresponsible location, thanks to them my money orders to get an apt won't be there on time and me and my child will lose the apt, I wish they could be shut down!!! I already read bad reviews about them and even one person who didn't received his medicines on time contacted the senator to request this center to be investigated, if you wait for them to deliver your medicines or payments you'll end up either dead or homeless. They are a failure.

Worst experience, I am currently deployed within the States, I called customer service about not receiving 2 packages from my husband. The representative stated they must've misplaced my package and that's why their tracking system is saying my package is going the opposite way, which it was sent out almost two weeks ago, then he proceeded to say that my husband used ground shipment which takes the longest, ignoring the fact that he stated they lost my packages. Still waiting.

Hold Mails did not arrive, Some Packages arrived late. Requested hold mails and forwarded mails but the hold mails did not arrive as requested. Also some of the packages arrived late. Contacted USPS but did not get a response for the hold mails.

I was scheduled to receive my package on 10/30/2020, I waited all day. So, I tracked my order and it showed that my package had been delivered at 3:31 (in my mailbox). There was no package in my mailbox. I ordered 4 books, and my mailbox can only hold one book. Personally, I think they’re keeping packages for themselves, because my package was definitely not left at my address.

I have tried to get someone to call me back with no luck. It is not right these drivers can drive through all the way across my yard when I have a driveway, just so they don’t have to get out to deliver a package. I have 10 pictures to prove. Any help would be great.

USPS does not deliver on time as UPS or FedEx do. And the USPS doesn't really care because they think it's normal. Please don't lie to customers, just tell them the estimated delivery time within US is at least 5-10 days and it will be honest.

Been waiting for Pkg from China. They kept me well informed of all the stops and check points very prideful. Pkg finally got here in America. So one final Avenue of delivery via the carrier and he screwed up delivering to the wrong address. I did all my complaining to the main USPS. They knew where my pkg went. Then told me to file a loss as their answer. I went to the Annex where I was told to go for more help. Appears my zip is not in the Annex jurisdiction but I told them to curtail the runaround I'm getting. So a thoughtful supervisor is going out of his way to investigate but nothing promising yet. My experiences in detail along the way with various employees leave much to be desired in the runaround.

USPS drivers are not allowed to back up their vehicles and could be disciplined for doing so. I know that sounds ridiculous but it is true. USPS is a mail delivery service NOT A PACKAGE delivery service and they are not set up to do so. I avoid companies that ship via USPS as much as possible. Customer service reps have an archaic mindset and are in no way capable to handle customer issues.

Mailed a certified letter with return receipt requested on 9/4. Last scanned on 9/5. They refuse to answer the phone so you have to stand in a ridiculous line. Manager at Lakedale office is the worst...does not know the meaning of customer service.

I'm sorry to say USPS is the worst company that I have known of. Anytime I order something and the company shipped to my place through USPS, NEVER once they delivered to my place. Instead of the USPS delivering my packages to my place, they requested me to pick it up the post office. The carriers are lazy, don't want to work but getting paid.

I was trying to locate a package to see if it was being delivered or was still at the office. I contacted the carrier's supervisor Shane, at the Murray, Utah Office on 9/11/20. He was very rude and made it very clear he was not interested in helping. He wouldn't even look to see if it was on the shelf in the office. He laid all blame on the carrier's feet. He then told me that their agreement with my apartment manager was that if a package didn't fit in the box they would leave it with the management. Which is a lie.

Crooks and Thieves are very glad to have such a pass the buck service like theirs. What better way to scam honest people than to say hey use USPS, you purposely put the wrong address and we'll make sure they'll never see the package, and we won't even make an attempt to work with them, lol.

My packaged misdelivered. I received my package completely torn up after 8 days from original delivery date. My wife package passed delivery date, excuse is couldn't access front door because of locked gate where there is no gate to front of our house and package still missing.

I spoke to my local post office on 8-28-2020 about a package I paid over 40$ to ship from Ohio to Tampa. As of posting package left Pittsburgh PO and still traveling. When I ask what was going on, I was told the package was marked “ground” and it could be up to 30 days. I asked why did they tell the package would be there by 8-24? They could only say there was nothing they could do. REALLY! If I knew this beforehand, I could have boarded a plane for 50$ and delivered it myself! Find another service if you need a package delivered on time. BTW my package only weighed 21 lbs.

I have absolutely nothing good to say about USPS. I sent a parcel to Poland. When my daughter received the package half of my belong was were stolen, and even the boots were replaced with sneakers. This is so horrible. I want to send gifts, to my grandchildren and I'm afraid to sent that they will again steal half.

My husband Roland and I have NOT been receiving mail for some time. Our local post office is on 83rd Ashland in Chicago, Illinois. We have started to receive phone calls concerning some of our bills for the house. My husband renewed his drivers license and has not received the hard copy in the mail. State was contacted and said it was mailed out 2 weeks ago. I receive prescription medication through the mail which I have yet to receive.

I have absolutely nothing good to say about USPS. I no longer buy from companies who use USPS as their shipping carrier. USPS is pathetic and careless - they lost numerous parcels and misplaced my mail causing me to lose money not to mention headaches and aggravation! How much longer are they going to get bailouts from the government for their pathetic work!?

Today’s Aug 11th. I filled a claim on April 29th. #** I had been submitted all entail from both parties. Submitted all evidence as well as many photographs. Then again in mailed letters, and emails. I a high numerous levels of evidence and correspondence. Never one response. I had called many times. With them repeating their selfs to send physical evidence to the Supervisor of domestic claims in St Louis. Repeatedly I did so. I even sent it certified with Insurance.

Do not ship anything of value W/ USPS. They are neither fast or efficient, USPS is everything we have come to expect of a bureaucracy. Your package can arrive late and damaged, they take no responsibility for the care or transport of your item. Their tracking is horrible and the customer service is non existent. In my experience UPS, Fedex, DHL, are much better choices. You can at least get a hold of a human being. The post office is a bunch of entitled workers who have no accountability or desire to make their customers happy.... I think the post office's days are numbered... If you don't have customer service you won't stay in business long.

UP POST OFFICE, MILPITAS, CA. I signed up for a new post office box for 6 months, with a start date two weeks in the future -to align with moving. Six days later, I was laid off work, all my plans changed and I no longer needed the PO box. I never used it or had anything sent to it since I hadn't moved yet. I went in to cancel it and was handed off to FOUR different employees, one being the manger. The employee said I could only get back 50% of my payment and she didn't know how to refund it. She kept asking for help from the employee in the window next to her- who was very busy and not able to provide much help. She had me swipe my card for the 50% refund and had me sign a receipt saying I was closing my account.

USPS delivered my package here in Arabi, La today by leaving it at the curb! As in ON THE GROUND at the foot of my post box! Couldn't make the 50ft walk to my door. WTH? With porch pirates and all? Gotta be kidding me!

Had two packages that left Los Angeles Facility three days ago and it takes 30 minutes to get to Long Beach by freeway and still haven't gotten my packages. Was suppose to be delivered 7/27/2020 and now it's 7/28/2020 end of the day 8:25 P.M having gotten it today either. I will be posting bad reviews everywhere online. I had problems with this company in the past.

I am so dissatisfied with the temporary carrier that has been assigned to my area. This has happened twice. The first time my mail wasn't delivered as I watch the carrier come into my yard and then turn away. I waited for him to come back down the other side of the road. I went to his truck and ask why did he not leave my mail. He stated my dog scared him because she was barking however she was laying inside my home with the full glass storm door locked where she always lays. I ask him for my mail. He actually threw my package at me and drove off. I sent in a complaint and a supervisor called me and ask if my dog was contained. I told him my story. He thanked me and said this was not normal procedure and he would speak to the carrier. That was about 2 months ago.

There's always a long line at this place and the employees really don't seem to care. Even during normal days of the week there are people standing in long lines. I can totally understand holidays but this place really SUCKS when it comes to getting people in and out. Either they need more worker, or someone needs to take fewer breaks.

Hello, I run a shoe business and currently I have been waiting on a order to arrive for one of my customers. It has been sitting for at location 75230 for a week and 3 days. I need answers! I have been tracking this order every day and there has been zero movement and no new scans. You can not tell me that this package has been in transit to come down the street to 75287 post office location for a week and 3 days. The United States Postal Services needs to do better at providing better customer services. I want to take to a live representative. This is the 2 time in 2 months that I have had issues with the post office. The first time they destroyed one of my customer’s packages and delivered it in a trash bag. I therefore had to replace it and pay for shipping again. I felt that I should have been reimbursed for shipping the first time and the cost of that product.

Once again USPS lets us down again with the famous “can not be delivered and addressed” excuse. UPS can deliver, FedEx can deliver but USPS can’t figure it out. Give USPS to FedEx and they would fix their problems...!

Twice I have received texts stating that my package was delivered. I go to my mailbox and check at my door and there is no package. I think the mail person for whatever reason indicated that the package was delivered to cover themselves. My pkg was not deliver until the next day or if it’s the weekend delivered on Monday. WHAT happen to the mail being delivered honestly.

The carriers assigned to my street/building repeatedly either skip it altogether, deliver mail to the incorrect address (even when clearly addressed), or lie about why a delivery could not be made. Most recently, my bell was rung and I went to answer. It took me less than a minute. No one was at the door, no package had been left, there was no delivery truck in sight, and no note on the door saying a delivery attempt had been made.