USPS Reviews
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About USPS
United States Postal Service (USPS) delivers mail and provides shipping services throughout the U.S. Its services include first-class mail, priority mail and package delivery. Started in 1775, USPS provides across-the-board postal services, including domestic and international shipping, with a mandate to serve all U.S. residents.
- Affordable shipping rates
- User-friendly tracking system
- Wide range of shipping options
- Frequent delivery delays
- Poor customer service response
- Lost packages reported often
USPS Reviews
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- 4,788,446 reviews on ConsumerAffairs are verified.
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- 4,788,446 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Dec. 5, 2025
On 12/03/2025 3 pkgs were delivered to me. I live in a condominium complex on Stockinger Drive St Cloud 56303. In my locked mailbox a package key was in my box for Pkg Box 3P. Our mailboxes are outside. The key would not allow me or 2 other neighbors to open. I call the USPS and addressed the complaint. Today a USPS worker named Joanne O. called stating she worked for the Sartell MN 56377 but wanted to assist me with my issue. She drove to Stockinger Dr with a key to access the 3P box. After struggling a little she got it open and we parted ways.
Well today 12/4/25 I have another pkg in 3P. When I put the key in it snapped. I still had Joanne O. in my recent call list. I sent her a text message. She immediately replied and the time is 18:33. She was so kind & said it will be taken care of tomorrow, When she responded it states Joanne V. (it states last name, but I don't want to document it here). I REALLY WANT THE USPS to know what an AMAZING employee Joanne who works for Sartell USPS is!!!! Her CS skills are OUTSTANDING! Thank you Joanne who works for USPS zipcode 56377 and is helpful to a customer whose zipcode is 56303.
Reviewed July 1, 2025
After living in Peachtree City for over 20 years, I’ve had countless experiences at the local post office—but my recent encounter with Dasia, a postal clerk, was truly refreshing and memorable. From the moment I stepped up to her window, her warm smile, cheerful demeanor, and genuine positivity instantly brightened my day. In a world where people often seem rushed, distant, or even downright rude, Dasia is a rare gem. Her energy is absolutely contagious—in the best way possible. She reminded me of the simple but powerful saying, “Be the one to put a smile on someone’s face today.” That is exactly what she did.
It’s not just about doing a job; it’s about how you make people feel. Dasia has a natural gift for customer service, and I sincerely hope her light continues to shine brightly. Her presence at the Peachtree City Post Office is a blessing, and I left feeling seen, appreciated, and genuinely uplifted. Thank you, Dasia, for being you. Pleasant, professional, and kind—it truly goes a long way.
Tahirah
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Reviewed June 13, 2025
Today, I had the distinct pleasure of receiving truly outstanding service from Ivana during my passport renewal process. Initially, I was directed by the State Department to a different post office in Fredericksburg, where I had a less than satisfactory experience (600 Princess Anne St, Fredericksburg VA 22401). Despite having an appointment, the interaction was unhelpful (the ruddiest) and left me feeling frustrated, disrespectful and misinformed.
Fortunately, I contacted the State Department again, who then directed me to the post office just a block from my home (15 Litchfield, Fredericksburg 22406). It was there that I encountered **, and her assistance was nothing short of remarkable. Even though it was nearing the end of her shift (almost 3:00 PM), she willingly and graciously offered to help me, ensuring my application was correctly processed. Her proactive offer of assistance, when I was prepared to return another day, demonstrated an extraordinary commitment to public service.
** exemplified a true public service mindset. I observed her interact with not only myself but also other customers, patiently offering detailed explanations and dedicating the necessary time to each individual. Her willingness to go above and beyond, coupled with her professionalism and clear communication, made a significant difference. Without her dedicated support today, I am confident I would have faced further delays or rejection of my application. Her exceptional dedication and genuine desire to help others are truly commendable. I firmly believe that individuals like Ivana, who consistently demonstrate such a high level of service and care, are natural leaders whose approach should be emulated by others. My sincere gratitude goes to ** and the entire team at this post office for their professionalism and support. I feel incredibly fortunate to have met her today.
Reviewed March 29, 2025
USPS has consistently come through for me, delivering my packages and mail reliably over the years. While there have been occasional delays or even a lost package, they always manage to make things right. I’ve had to contact their customer service a few times to complain about issues with my local branch, and while it was frustrating at the time, USPS ultimately resolved the problems. I truly appreciate their effort and dedication. From delivering in harsh weather conditions to handling an overwhelming volume of mail, they genuinely work hard to make our lives easier. I’m grateful for their service and the convenience they provide.
Reviewed Dec. 31, 2024
I am super impressed and grateful for USPS. This year I sent three Christmas packages, one across the country, but I sent them too late and none of them were supposed to arrive by Christmas. I tracked the packages and realized many times they were getting to the distribution center in the middle of the night, and that USPS was working through the night to get my wonderful friends their gifts. They ended up receiving them two days before Christmas. I was so impressed and happy, and so grateful for all the hard work that you guys put in. Thank you so very much!
Reviewed Dec. 3, 2025
The staff is somewhat personable but I can do without it if it keeps prices down. I mailed a large priority box about 3:30 on the Tuesday before Thanksgiving-I thought priority was 2-3 days. Business days not counting the holiday. They don’t count Saturday anymore as a day! Why? They are working-it’s a normal business day to them!!! $31.40 for priority to arrive the next MONDAY! Atrocious! Could have fedexed it and spent about the same and faster. UPS prob could have done ground by Saturday. Worse and less service for a whole lot more money! Technology isn’t helping ANYONE at USPS! Ship direct or use other than USPS-it’s becoming a ripoff!
Reviewed Dec. 3, 2025
I have driven down here from New Jersey to Pompano Beach Florida where I am looking for a real estate investment. I've had a PO box at 325 West Groveland Avenue in Somers Point, New Jersey 08244 for years now. I confirmed with my local post office before coming here that I could have a second post office box in Florida so I can have my mail transferred while I'm looking for real estate investment, also it says on the website and all over the internet that having an out-of-state PO box is perfectly allowed and the forms are available.
I went to the post office at 1950 Northeast 6th Street in Pompano Beach Florida 33060 and asked the lady at the counter to just review my second form of identification before I go online and fill out the forms. The woman told me that I was not allowed to open a PO box in Florida because I don't have a Florida address, I explained to her that I got the forms online read about it on the website and confirmed it with my local post office that it is allowed she told me that I was not allowed to do it and I would need to use a friend's address and have a notarized letter that I'm staying with them which is absurd!
I tried to help this woman understand that the rules are clear on the United States postal service website and she said NO! I told her I would like to speak with the postmaster. Her reply to me was quite rudely I might add, " I am the lead here and I'm telling you that you can't open the post office box and you can go online and file a complaint." Under no circumstances am I going to be turned away from this postal worker. I filed a complaint over the phone. My case number is **.
The lady on the phone agreed with me and was very understanding. She gave me the phone number for the direct district office which I'm trying to get in touch with now. If you do a Google search for this post office and read the reviews you will find that the place has a horrible reputation for its conduct. Who is this woman because she claims to be some big “lead” thinking she has the right to make her own rules or deny me speaking to the postmaster??
I am going to make as much noise as I need to make but this woman should be terminated from her job immediately, she has absolutely no concern for the people who go in there totally unaware of what they mean they need to receive through the mail. I would appreciate a reply so that I know this is being addressed. I want my post office box and I need it now! Even after I get it this woman will be certain to make sure my packages are delayed, missing or damaged because she's going to know it was me who made this complaint. I am not going away.
Further, her excuse for this treatment was that they get a lot of fraud! So she's categorizing me? The fact that they get a lot of fraud is not my problem if it's even true and to categorize me as somebody who could be committing fraud is unacceptable. That's being made guilty before even committing a crime. Thank you for your time in this matter
SincerelyLead completed
Reviewed Dec. 2, 2025
Customer phone call service employee Ms Deborah was very helpful. Extremely professional & polite. She quickly found the issue & let me know how to handle it & listened to my concerns. Appreciate her help & was caring.
Reviewed Dec. 1, 2025
On 11/17/25, I sent a letter PRIORITY MAIL, at a cost of $11.90, rather than $.78, wanting it to get to Springfield, IL from Chicago, IL (201 miles) ASAP... 14-DAYS LATER (12/01/25), it was delivered… I paid $11.12 MORE for 14-DAY delivery??.. The ONLY thing this group of USELESS IDIOTS is good for is RAISING THE RATES!
Reviewed Dec. 1, 2025
What is wrong with these people? I have a had several packages be on the way reach Indy or Louisville then take a damn a 3 to 5 day trip up north, I don't get it, I'm tired of it. From now on if they do not ship UPS or FEDEX I'm not ordering.
USPS author review by ConsumerAffairs Research Team
The United States Postal Service (USPS) is the official and original postal service for the United States. Ever since Benjamin Franklin was appointed as the first postmaster general in 1775, USPS has been delivering mail to people across the country. Today, USPS has expanded its services to also include international shipping, package shipping and priority mail.
Easy to use: Anyone can send mail through USPS by using their home mailbox or dropping their mail off at any post office in the United States. Consumers and businesses can also arrange for package pickup online, making it easy to mail packages without leaving home.
Mail options: USPS offers several mailing options so consumers can find a shipping timeframe and cost that meets their needs. Priority Express fees start at $22.95, and shipping runs seven days a week, so packages will be delivered on weekends. First class mail is available to send items weighing up to 13 ounces. Stamps cost only 47 cents, and your parcel will be delivered within one to three business days.
Precious Cargo Box: Consumers who are sending fragile items can purchase a Priority Mail Precious Cargo Box. These boxes ship for a flat rate and include $50 worth of insurance. They include polyethylene foam dots or inserts that prevent items from moving during transport. Precious Cargo Boxes are available in three sizes.
Shipping insurance: Consumers and businesses can purchase insurance to cover the cost of their package up to $5,000 for standard mail in the event of damage or destruction. Most priority mail shipments automatically come with $100 worth of insurance, and more can be added on for an upcharge.
Military and diplomatic mail: Send packages to your loved one who is in the military for the price of domestic shipping, even if they are overseas. Save an additional two dollars when you use a large flat rate box. You can print off a label complete with custom forms right from your home printer and arrange for home pickup to simplify the process of sending a package to the military overseas.
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
USPS Company Information
- Company Name:
- USPS
- Year Founded:
- 1775
- City:
- Washington
- State/Province:
- DC
- Country:
- United States
- Website:
- www.usps.com