USPS

USPS Reviews

About USPS

United States Postal Service (USPS) delivers mail and provides shipping services throughout the U.S. Its services include first-class mail, priority mail and package delivery. Started in 1775, USPS provides across-the-board postal services, including domestic and international shipping, with a mandate to serve all U.S. residents.

Pros
  • Affordable shipping rates
  • User-friendly tracking system
  • Wide range of shipping options
Cons
  • Frequent delivery delays
  • Poor customer service response
  • Lost packages reported often

Shop with confidence

Compare with top companies

USPS Reviews

Filter by Rating

  • (312)
  • (168)
  • (173)
  • (519)
  • (4,996)

Popular Mentions

    How do I know I can trust these reviews about USPS?
    • 4,629,416 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Top reviews
    • Top reviews
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about USPS?
    • 4,629,416 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 5
    Punctuality & Speed

    Reviewed Dec. 31, 2024

    I am super impressed and grateful for USPS. This year I sent three Christmas packages, one across the country, but I sent them too late and none of them were supposed to arrive by Christmas. I tracked the packages and realized many times they were getting to the distribution center in the middle of the night, and that USPS was working through the night to get my wonderful friends their gifts. They ended up receiving them two days before Christmas. I was so impressed and happy, and so grateful for all the hard work that you guys put in. Thank you so very much!

    Thanks for your vote! Report
    Punctuality & Speed

    Reviewed Dec. 21, 2024

    I’m very impressed with the postal service in Clarksville TN. I sent off Christmas gifts and was so sure they wouldn’t get there in time, boy was I wrong. They went above and beyond making sure I knew where these packages were and kept me well informed so I would worry. Ty for saving this Christmas for my family. I hope you all have a wonderful Christmas and Happy New Year. JM

    Thanks for your vote! Report

    Not sure how to choose?

    Get buying tips about Shipping Companies delivered to your inbox.

      By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

      Thanks for subscribing.

      You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      Customer ServicePunctuality & SpeedStaff

      Reviewed Nov. 7, 2024

      I frequently go to our Vandalia Post office. Everybody there is always so nice and helpful. One person I have had frequent contact with is a lady named Lori! She is always smiling, so helpful and always greets you with a smile and very nice conversation. She gets the job done quickly and efficiently. Love going into our post office.

      Thanks for your vote! Report
      PriceStaff

      Reviewed Sept. 12, 2024

      I sent a package to Dublin, Ireland and it was returned by Customs. The postal service were so kind in locating it and made sure it was delivered. It's not the service that was good, it's the workers that were polite and helpful. My experience was a good one and I will always use USPS, it is much more affordable. Thank you.

      Thanks for your vote! Report
      Profile pic of the author.
      Staff

      Reviewed Aug. 10, 2024

      I'm an eBay Seller and I ship about 1,000 packages a year, all shapes and sizes. Over 90% of those items I use USPS. Only one package lost and that was about 10 years ago under unusual circumstances. In spite of the fact that I ship so few items with other services, their record is nowhere near as good. One tip. If you have any difficulties, visit the nearest USPS branch and talk to someone in person. The postal workers at my neighborhood USPS are knowledgeable and motivated. Pirateship is a great service btw and offers discounts on all shipping services.

      Thanks for your vote! Report
      Price

      Reviewed March 17, 2025

      Insane. I paid $11.00 to send a priority piece of mail from FL to NC on 3/10/25. 6 pm on 3/17/25 and it still has not arrived. We sit shows it took all 7 days just to get to NC. Our postal system is a joke. Prices keep going up and service keeps going down. This is supposedly government run? Guess that explains it. Wasted money. Send thru UPS or FedEx. At least you know it will get there.

      Thanks for your vote! Report

      Reviewed March 17, 2025

      Tracking and shipping have become a nightmare. Try not to use them at all. The worst is when receiving something from ebay site it's like USPS take control of item and it just sits in that location and doesn't move or they lose it with no idea where it's at and tracking is atrocious. Even if you sign up for everything they offer it doesn't make a difference.

      Thanks for your vote! Report
      Punctuality & Speed

      Reviewed March 17, 2025

      The USPS in Virginia is a joke!!! 60% on time or delivery accuracy. Out of 4 packages recently, only one was received on time. Other packages get route around to different locations in Virginia. This is not acceptable. I now refuse to purchase items from eBay vendors or businesses for that fact that insist on using the usps for shipments. This is such a shame do to the rich history of the post office. Deeply saddened in Va.

      Thanks for your vote! Report
      Customer ServiceStaff

      Reviewed March 17, 2025

      I sent a DNA sample for my pet from Springfield Ga to Clayton. Package left Springfield Ga March 5th. This package has been to Jacksonville Fla. To Atlanta and who knows where else, that being said sample is still as of March 17th still in transit. No wonder they are going under. This is so unacceptable and ridiculous. I have no idea what to do. I called. Got some AI person, no resolution.

      Thanks for your vote! Report
      Customer Service

      Reviewed March 15, 2025

      Absolutely the worst mail service. I’ve had them lose six packages. I have emails confirming that they were missed delivered and I would not receive a refund or any compensation. I lost a lot of money here. I also scheduled a pick up for a package on my porch and I was going out of town. I got an email saying it was picked up when I got back home. It had never been picked up and it had rained. This is well happened twice. They’re impossible to get a hold of and nobody ever has a solution. Absolute trash.

      Thanks for your vote! Report
      Loading more reviews...

      USPS author review by ConsumerAffairs Research Team

      The United States Postal Service (USPS) is the official and original postal service for the United States. Ever since Benjamin Franklin was appointed as the first postmaster general in 1775, USPS has been delivering mail to people across the country. Today, USPS has expanded its services to also include international shipping, package shipping and priority mail.

      • Easy to use: Anyone can send mail through USPS by using their home mailbox or dropping their mail off at any post office in the United States. Consumers and businesses can also arrange for package pickup online, making it easy to mail packages without leaving home.

      • Mail options: USPS offers several mailing options so consumers can find a shipping timeframe and cost that meets their needs. Priority Express fees start at $22.95, and shipping runs seven days a week, so packages will be delivered on weekends. First class mail is available to send items weighing up to 13 ounces. Stamps cost only 47 cents, and your parcel will be delivered within one to three business days.

      • Precious Cargo Box: Consumers who are sending fragile items can purchase a Priority Mail Precious Cargo Box. These boxes ship for a flat rate and include $50 worth of insurance. They include polyethylene foam dots or inserts that prevent items from moving during transport. Precious Cargo Boxes are available in three sizes.

      • Shipping insurance: Consumers and businesses can purchase insurance to cover the cost of their package up to $5,000 for standard mail in the event of damage or destruction. Most priority mail shipments automatically come with $100 worth of insurance, and more can be added on for an upcharge.

      • Military and diplomatic mail: Send packages to your loved one who is in the military for the price of domestic shipping, even if they are overseas. Save an additional two dollars when you use a large flat rate box. You can print off a label complete with custom forms right from your home printer and arrange for home pickup to simplify the process of sending a package to the military overseas.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      USPS Company Information

      Company Name:
      USPS
      Year Founded:
      1775
      City:
      Washington
      State/Province:
      DC
      Country:
      United States
      Website:
      www.usps.com