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Overall Rating2.2 out of 5
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USPS Reviews

ConsumerAffairs has collected 8,270 reviews and 8,602 ratings.

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Page 1 Reviews 0 - 5

Reviewed April 16, 2023

Some complain about the recent price hikes with USPS. Well let's look at a 3 cent increase X 10 envelopes you mail per month. Equals 30 CENTS. Now compare that to the 3 trips you make to your coffee place, per month. Keeping it simple. Coffee was $1.99, now $2.39. Those 3 trips just cost you $1.20 more. A 12 pack of soda was $6.59 in January, now $8.99, a $2.40 cent increase. I can go on & on & on. No one likes price hikes, but 30 cents is way better than the others I mentioned and the other 100-500 items you buy each and every MONTH. Just saying.

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Reviewed March 3, 2023

Thanks US Postal Service and Staff. Continues to be reliable, accountable, affordable(!), and FAR surpassing current FedX service. USPS has great, frequent updates on packages that have tracking #’s, plus the live customer service reps are knowledgeable, competent & continue researching any issues till answer is obtained. Keep up the good work…one of our very best U.S. institutions.

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    Reviewed Jan. 19, 2023

    I ordered my books for my law classes through amazon. A contractor lost the shipment, and AMAZON said, "Sorry!" My local carrier found my books by retracing the contractor steps. I want the management to know that I appreciate his efforts and commitment to customer service.

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    Reviewed Dec. 2, 2022

    I am thankful for Kelley ** at USPS. She has went above and beyond so I can receive my package. I ordered a gym set that’s obviously too heavy for me to lift at the moment because I’m pregnant. I’m just making sure I’m ready to bounce back mentally after baby. Thank you so much Kelley!

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    Reviewed Sept. 26, 2022

    USPS 20283 Santa Maria Ave, Castro Valley 94546. We had the best experience ever at a post office. We were helped by **, who went out of his way to help us, he is very knowledgeable, and a very nice person who would try his best to help the customer and make him/her feel at ease and important when being helped. I would say this person is one of a kind. 9/24/2022.

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    Reviewed Sept. 16, 2023

    I have a package headed for my place of employment that requires a signature. They tried to deliver at 9:30 this morning and failed because "Business was closed delivery will be attempted tomorrow." Tomorrow? How about in an hour and a half when the business opens? They're just gonna show up at 9:30 again? The only service in the country you have no control over, you can't provide input. You have to basically just pray the weather is right and everything works out for the postal service or else you can have your mail.

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    Reviewed Sept. 15, 2023

    If you believe you have your package covered in your Click-N-Ship, beware or any insurance they offer. The post office offers $100.00 coverage for free on the first $100.00, but they do not honor this insurance. I sent a half envelope to my bonus son for his birthday. The envelope was ripped open, contents removed and then it was delivered empty. They claim they didn't steal it, well please explain to me who did? You had possession of this item from the time I put in the box until it was delivered to the other box. So please enlighten me on who did it. The gave a few dollars and basically said F.O. I won't be using them any longer. I would rather wait and see the people I care about than to give you one more penny of my money. Be aware, they don't care! If you insure something for a specific amount, you expect to collect on this insurance that you have purchased, right? For that amount, right?

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    Reviewed Sept. 15, 2023

    I never for 30 years in USA was upset with USPS. But since 2021 in local 10463 my mail is tampered and stolen on regular basis for 21 months by Manager O ** and his few staff accomplices. The tampering of my mail related to a fraudulent deregulation of building which was for decades affordable housing of NYC. Post office workers are being bribed and doing a felony of mail theft. The case was confirmed by DC headquarters, closed, and mail theft is continue.

    My human rights are neglected by USPS. Not only mine, same most infamous realtors have a scheme: many low income tenants being evicted while never received eviction notices, even 14 days eviction notices and Marshal notices, it is known by attorneys who are checking in courts if clients have eviction cases. Shame on USPS to not stop such felony in massive amount. There is no personal insults in this review but only truth and desire USPS would preserve human rights for information. Alas I am avoiding now any purchase through USPS, I am using any carrier but never ever USPS now.

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    Reviewed Sept. 9, 2023

    I've been waiting for my package for a month now and longer and I also paid for a faster delivery which didn't happen so they stole my money. I'd like my package and I'll never do business with you again. Y'all are terrible.

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    Reviewed Sept. 5, 2023

    Just spent 30 minute talking with voice message, typing all options numbers, and at the end I had to give up, there is no way to catch the service I need. Can you make this service easier to reach the right department?

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    USPS author review by ConsumerAffairs Research Team

    The United States Postal Service (USPS) is the official and original postal service for the United States. Ever since Benjamin Franklin was appointed as the first postmaster general in 1775, USPS has been delivering mail to people across the country. Today, USPS has expanded its services to also include international shipping, package shipping and priority mail.

    • Easy to use: Anyone can send mail through USPS by using their home mailbox or dropping their mail off at any post office in the United States. Consumers and businesses can also arrange for package pickup online, making it easy to mail packages without leaving home.

    • Mail options: USPS offers several mailing options so consumers can find a shipping timeframe and cost that meets their needs. Priority Express fees start at $22.95, and shipping runs seven days a week, so packages will be delivered on weekends. First class mail is available to send items weighing up to 13 ounces. Stamps cost only 47 cents, and your parcel will be delivered within one to three business days.

    • Precious Cargo Box: Consumers who are sending fragile items can purchase a Priority Mail Precious Cargo Box. These boxes ship for a flat rate and include $50 worth of insurance. They include polyethylene foam dots or inserts that prevent items from moving during transport. Precious Cargo Boxes are available in three sizes.

    • Shipping insurance: Consumers and businesses can purchase insurance to cover the cost of their package up to $5,000 for standard mail in the event of damage or destruction. Most priority mail shipments automatically come with $100 worth of insurance, and more can be added on for an upcharge.

    • Military and diplomatic mail: Send packages to your loved one who is in the military for the price of domestic shipping, even if they are overseas. Save an additional two dollars when you use a large flat rate box. You can print off a label complete with custom forms right from your home printer and arrange for home pickup to simplify the process of sending a package to the military overseas.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    USPS Company Information

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    Year Founded:
    United States