USPS Reviews

I frequently go to our Vandalia Post office. Everybody there is always so nice and helpful. One person I have had frequent contact with is a lady named Lori! She is always smiling, so helpful and always greets you with a smile and very nice conversation. She gets the job done quickly and efficiently. Love going into our post office.

I had been receiving fraudulent texts about my USPS shipments. One package had been intercepted already, so I recognized the fraud on the second one and called the USPS fraud hotline. They were able to successfully stop the 2nd package from being intercepted. I really appreciate the quick response and effectiveness of this service. Thank you!

I sent a package to Dublin, Ireland and it was returned by Customs. The postal service were so kind in locating it and made sure it was delivered. It's not the service that was good, it's the workers that were polite and helpful. My experience was a good one and I will always use USPS, it is much more affordable. Thank you.

I'm an eBay Seller and I ship about 1,000 packages a year, all shapes and sizes. Over 90% of those items I use USPS. Only one package lost and that was about 10 years ago under unusual circumstances. In spite of the fact that I ship so few items with other services, their record is nowhere near as good. One tip. If you have any difficulties, visit the nearest USPS branch and talk to someone in person. The postal workers at my neighborhood USPS are knowledgeable and motivated. Pirateship is a great service btw and offers discounts on all shipping services.

On September 17 I filled out an application, paid the fee, gave a money order for $150 along with my original citizenship documents and gave it to the post office in order to get a US passport. October 29 apparently it was sent to Philadelphia Post office and from Philadelphia no one seems to know what happened to my package so now I’ve been getting the runaround to the point that no one is not picking up their phone no one seems to know what happened to my package and everyone seems to be investigating and every time I call I have to call back in three business days.

If I could just figure out a way to give less than one star I would so happily do it. 20 minutes online with a robot, nothing was accomplished, and now I'm right back to square one after going in meeting with the post office people in person and being told I have to do it this way. But it won't let me talk to a person on the phone. I have to go back to the post office to start the process again. I genuinely hate the post office.

The management at the Houston station in Texas is awful. Most of them are old angry women. Half of them should retire and enjoy their life. There needs to do a complete and immediate overall on the station manager.

If you want your package to arrive anywhere close to on-time, DO NOT USE USPS. It is a horribly run, inefficient, and a waste of tax payers money. Just save yourself the hassle and use UPS, or FEDEX. It may be a few dollars more expensive, but it’s worth the money to have reliable service.

Maybe they are understaffed but I think that they have become too comfortable with their jobs. My parcels have been late more times than not or just simply lost, and USPS takes no responsibility for anything, nor are they held accountable because they are a government institution, and we all know that they are above the law and not held accountable for nothing unless it is another government body that lodges a complaint. They should just close their doors or just stick with selling stamps. I guess they still know how to do that.

I mailed first class package with USPS to Slovakia on September 23, 2024. Postage was $53.60 and delivery was estimated within 14 days. Almost 2 month later, package is still not there. I called USPS few times and I was always told that they cannot track it since it is just first class mail and since it was not priority I would not get postage back. I was told to file claim online, however, it first asks to do inquiry, which does not give anything since it was JUST first class, so I cannot file claim. Amazingly, I could track it via Slovak Post (somehow they can do what US cannot - really?) and it shows that it is still in US. It went from Miami to NY and from there to Cincinnati. Sill hanging somewhere. What kind of service is USPS doing? They take your money but do not deliver. The worst of the worst service. They should be all fired.