USPS

I had the most awesome experience with USPS and this is why... I ordered something on eBay and in my haste to order I gave them the wrong shipping address to my office (I was off by one number). When I tried to contact the seller prior to the shipment, they didn't reply in a timely manner. I tried to intercept the package with USPS, but they were having technical difficulties so I called them. Yeah I waited a good 40 minutes to get someone on the phone and they told me I couldn't intercept the package only the shipper could and it would cost $14.00, so I kept pursuing a remedy.

These days, UPS is so much more expensive than USPS, so we use the post office. Plus, they have locations everywhere and their tracking has become more efficient. It remains a wonder to me that for just 50 cents, you can mail a letter anywhere in the U.S. and it will be there in just 2-3 days. In order for me to UPS or FedEx a letter anywhere in the U.S., it will cost me between $16 - $68, depending upon whether I want it to go 2-day or overnight and that is ridiculous. Packages are even higher now. Whereas a decade ago, it made sense to use UPS or FedEx, that is simply no longer the case with USPS' capabilities.

There is no comparison between the post office service and UPS. Whereas UPS throws (yes, THROWS) the packages onto our porch, the mail carriers ALWAYS rings our bell and places our packages neatly in the corner of our porch. I would especially like to mention that, early on Christmas Eve, as we were literally pulling out of the driveway for a 3-hour trip without our grandson's gifts (which was delayed by the seller), our postal carrier pulled up behind our car and placed the boxes in the trunk of our car! Normally, because of the layout of his route, our mail does not arrive until much later in the day, but because he noticed the shipper, he said he "had a feeling" it was supposed to have arrived sooner and he wanted to make sure it got to us "before Santa left." HE was our real Santa that day!

USPS is my #1 in shipping services due to the prices are lower than the competition. During the holidays they delivered all the packages from items I sold by Christmas Eve and buyers were so happy as they were not expecting this. USPS works hard and long hours especially my mailman who always can be relied on and is dedicated to his job. I am 85 yrs old and my mailbox is located far from my apartment so my mailman takes the extra time to pickup and deliver my packages to me. I like the convenience of scheduling the pickup online and to view my mail with informed delivery. I have never encountered lost items or damaged goods from USPS. I understand why the recent price changes in postage due to the increase in packages from Amazon and online purchases and I can accept this.

I was expecting a Priority Mail Package that was sent from PA to AL on 1/7/19. Estimated arrival was 1/10/19. When it did not arrive I signed up for their handy little tracking notifications. The fact that it was late did not upset me greatly, as no one gets it right ALL the time. But what concerned me was that there was no tracking scans after departure.

This is regarding USPS Tracking Number: **. The envelope contained my green card that I waited for months and costs me $ 580. The envelope was delivered on October 19th to a wrong address. Per Kent local post office, the GPS showed the envelope was delivered to different location. I was told to wait and see if the person whom the envelope delivered to return it. It is more than 30 days and did not get it. I contacted US Immigration office and was told since the carrier tracking page showed as if the mail was delivered to my address and I have to pay $580 and do a new application and waits for months to get a replacement card. USPS has to work hard to get the lost mail or USPS has to edit the trucking confirmation to show the actual address the mail was delivered or pay me $580.00 to cover for replacement card. Thank you. Muluken **

Have to laugh at the four stars review at the top of the page, not to mention the glowing endorsement from this ConsumerAffairs site. At least Americans have some kind of recourse, but if you're an International purchaser of something on eBay you not only get ripped off for a non-existent service (ie: Priority!) there's no mechanism for complaint because international callers cannot access the 800 numbers and the appropriate website requires a ZIP code to take the enquiry to the next page.

I received a package of a stained glass box I ordered from an Etsy artist. It literally said "FRAGILE" and "GLASS" on every side of the box. It arrived with the box crushed so hard that one side was torn open in the middle. It could only be deliberate as there is no way a box would be crushed in this way accidentally. Fortunately the seller had packed it so well, with so much bubble wrap and packing peanuts that through some miracle the item was still intact. But this is ridiculous and the USPS should be ashamed of the caliber of people they are hiring that would handle packages in this way.

Tough to take any of these mindless robots seriously. It's like they wake up everyday with the sole intent to deliver junk to people who don't want it, and the fact that none of them seem concerned with the fact that I don't want the junk, is a piss poor reflection of USPS leadership going up to the highest level. Not to mention, their customer service ticket "resolution" system is complete and utter CRAP, and their Consumer Affairs department is proving to be a joke, except I don't think anyone on my side is laughing.

ZERO STARS!!!! USPS has no integrity or work ethic. They always delay my 2 day signed packages at least a week! At this time they have one they have had since November 12, 2019 and here it is the 16 and they still haven't moved. I'm stuck at home waiting for it, and the lady on the phone can't tell me where my package is either and was about as helpful as a bag or rocks! I'm getting sick and tired of these people. I don't have this problem with Amazon, UPS or DHL whom has a incredibly work ethic!