USPS Reviews

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About USPS

United States Postal Service (USPS) delivers mail and provides shipping services throughout the U.S. Its services include first-class mail, priority mail and package delivery. Started in 1775, USPS provides across-the-board postal services, including domestic and international shipping, with a mandate to serve all U.S. residents.

Pros
  • Affordable shipping rates
  • User-friendly tracking system
  • Wide range of shipping options
Cons
  • Frequent delivery delays
  • Poor customer service response
  • Lost packages reported often

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USPS Reviews

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    How do I know I can trust these reviews about USPS?
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    Page 1 Reviews 0 - 6
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    Customer ServiceStaff

    Reviewed April 14, 2026

    I’ve had a great experience working with Jonathan ** at the credit union. From the moment I walked in, he was professional, friendly, and genuinely willing to help. He took the time to clearly explain my options and made sure I understood everything before moving forward, which I really appreciated. What stood out most was his patience and attention to detail. He handled my transaction smoothly and made the entire process stress-free. It’s not often you come across someone who combines strong knowledge with such excellent customer service. Jonathan truly made me feel valued as a customer, and because of him, I feel confident continuing to do business with this credit union. I highly recommend working with him if you have the chance.

    – Sam

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    Customer Service

    Reviewed April 10, 2026

    Huge thanks to Jason at the Weaverville Post Office for catching a loose check that accidentally went out with my company mail and making sure it got back to me. Exceptional service and much appreciated!

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      Staff

      Reviewed April 1, 2026

      Two thumbs up to Robert and Marcus and the delivery guys of USPS North MLK Blvd. Appreciate your help retrieving my package. God bless you.

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      Staff

      Reviewed March 8, 2026

      It's been good. Today though the text was mistaken as I got a text that my item was by the front door but was actually in the lockbox which is ok. The text was wrong which is no big deal. Being a Sunday the driver was probably anxious.

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      Punctuality & SpeedStaff

      Reviewed May 8, 2026

      USPS is so inefficient. Package from NY to Nashville to Chicago to Dallas. I live in above southern KY, above Nashville. Still waiting on package a week later. The incompetence is not limited to this one incident. Useless to talk to post office, they don't care. If you file a complaint, their goal is to close it quickly. Typical government funded operation.

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      Reviewed May 7, 2026

      I have a car, but I drive less than 2500 miles per year because I became disabled in 2009. I live alone and I don't leave my home except to shop for food or get something that I need. My car always stays in the garage, never in front of the home, and I don't have visitors. However, my neighbors have relatives living with them from time to time, and other neighbors are social people, too. They like to have football parties and invite people over. Because of this, sometimes a car gets in front of my mailbox. But, instead of leaving notes on their car, the letter carrier punishes me by delivering my mail under the offending cars windshield wiper. Since I am disabled, I may not go out of my front door for a few days to collect the mail all at once rather than making the daily trip. It's painful for me. I didn't know that all this nonsense was going on with the cars and delivery of my mail until I went to get my mail and saw it on someone's windshield.

      This is what happens when people don't address the problems directly, but instead try to use subtle and illegal acts out of spite as innuendos. It's illegal for letter carrier to place my mail in any place than my mailbox that I've provided for them for this purpose. I only noticed something was going on after twice before I had missed receiving important articles of mail that the senders had claimed was sent? Its gone on undetected for a time and has caused significant problems and grief for me.

      When I discovered it, I complained to the local post office that handles my mail. Since it continue and nothing was done to stop it, I reported it. My son has had my mail placed on his windshield when he was parked near but not blocking my mailbox. USPS needs to START following the rules and laws like everyone else and as they expect us to follow! These entitlement people exist everywhere, and apparently at least 2 of them are delivering my mail!

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      TechPunctuality & Speed

      Reviewed May 1, 2026

      USPS is the absolute worse! We got a Christmas card is February that was mailed on Dec. 7th from 10 miles away! I was waiting on an important document from Albany (3 hours away), it was delivered two weeks after it was sent out! We always get the wrong mail and our neighbors get our mail. They shove items in our mailbox with two tight a fit and we cannot get them out! I could go on and on....

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      CoverageRefunds & PayoutsStaffBilling

      Reviewed April 30, 2026

      Last month the USPS routed my prescription medications to a town in completely the opposite direction from where I live. I had to have them search for my prescriptions and get them to me. It was one of their employees who put the wrong zip code on the package. Also, the employee sent the manifest to be shipped without having the prescription package there and when they brought the package put it in the wrong container. The manifest gets tracked not the actual packages. I eventually received all of my prescriptions.

      This month I mailed out a payment on 5 Apr 26 and as of today, 30 Apr 26, the recipient, my insurance company, has Not received it. The USPS has lost that payment and I am now in danger of losing my insurance coverage. I'm being "nice" my other thought is that the mail carrier has stolen the payment. I am going to end up penalized by my banking institution when I cancel the payment and write a new check. I get penalized and the post office should be made to reimburse me that penalty!! They stole or lost my payment!

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      Reviewed April 30, 2026

      Our team has visited the post office multiple times regarding one of the properties we manage in an effort to resolve an ongoing delivery issue. Unfortunately, our tenants are still not receiving their mail. We have provided all required keys, installed the necessary signage, and followed every instruction given. We were also informed that a postal lock needed to be installed on their end, which has still not been completed. At this point, there is nothing further we can do from our side. This issue has been ongoing for several months without resolution, which is extremely frustrating for both management and tenants. We are requesting immediate action to resolve this matter.

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      Customer Service

      Reviewed April 20, 2026

      My mailman (yes a Man) will not deliver packages or certified letters to my address. He makes me come and pick them up from the post office. I’m disabled and it’s not always easy to get there. I live in the middle of a huge city. My address is easy to access. I have dogs, but they are old and never outside. Even when outside, they are in an 8ft tall dog run. I’m home most of the time and he’ll write that In not home to sign things, when I most definitely was home. If I complain, it’s likely I’ll get worse service. He’s also rude as hell.

      I’ve tried to say, “Hi” and “Thanks” when I do get mail from him and he doesn’t say a thing to me. Doesn’t acknowledge my existence when I’m a foot in front of him. The USPS literally takes longer to get a package to me from 3 states away than China does from China! They don’t use USPS. Amazon delivers to my house and neighbors homes on a near daily basis (between everyone on the street). They’re polite and always deliver to my doorstep.

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      USPS author review by ConsumerAffairs Research Team

      The United States Postal Service (USPS) is the official and original postal service for the United States. Ever since Benjamin Franklin was appointed as the first postmaster general in 1775, USPS has been delivering mail to people across the country. Today, USPS has expanded its services to also include international shipping, package shipping and priority mail.

      • Easy to use: Anyone can send mail through USPS by using their home mailbox or dropping their mail off at any post office in the United States. Consumers and businesses can also arrange for package pickup online, making it easy to mail packages without leaving home.

      • Mail options: USPS offers several mailing options so consumers can find a shipping timeframe and cost that meets their needs. Priority Express fees start at $22.95, and shipping runs seven days a week, so packages will be delivered on weekends. First class mail is available to send items weighing up to 13 ounces. Stamps cost only 47 cents, and your parcel will be delivered within one to three business days.

      • Precious Cargo Box: Consumers who are sending fragile items can purchase a Priority Mail Precious Cargo Box. These boxes ship for a flat rate and include $50 worth of insurance. They include polyethylene foam dots or inserts that prevent items from moving during transport. Precious Cargo Boxes are available in three sizes.

      • Shipping insurance: Consumers and businesses can purchase insurance to cover the cost of their package up to $5,000 for standard mail in the event of damage or destruction. Most priority mail shipments automatically come with $100 worth of insurance, and more can be added on for an upcharge.

      • Military and diplomatic mail: Send packages to your loved one who is in the military for the price of domestic shipping, even if they are overseas. Save an additional two dollars when you use a large flat rate box. You can print off a label complete with custom forms right from your home printer and arrange for home pickup to simplify the process of sending a package to the military overseas.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      USPS Company Information

      Company Name:
      USPS
      Year Founded:
      1775
      City:
      Washington
      State/Province:
      DC
      Country:
      United States
      Website:
      www.usps.com