USPS

I been mailing letters and boxes for many years now. My experience is that the USPS has lots of business with not great service towards the customers. I didn't get some letters from overseas. Everything has to be written perfectly on the letter. If not it's not going to be delivered. When I get my receipt in the post office they want you to take a survey. But for what? To see that this business is overworked with its load?

I have no issues with my local post office. They are great, always very helpful and they quickly answered the phone but if you need to talk to the USPS representative and ask for their help then good luck to that. First I waited for almost an hour on the phone without any luck talking to someone. I hang up and called again, this time I requested to have them call me back. After about an hour 1/2 later, A representative called me back. She tracked the package and told me where exactly the package was. I asked for the reason why it was not delivered. She said the address was insufficient. I asked if she can correct it but for some reason she can't help me. She told me to call the local number. She gave me a local contact number to call but unfortunately that local number does not work.

I have had problems with the carrier not delivering packages for 2 years. He falsifies delivery records (he never even puts the packages on his vehicle) and lies about safety. According to him, everything is unsafe. I'm surprised he even leaves the local facility... or even shows up to work. After all, he could get a paper cut. The carrier complains about safety, yet there are no safety issues with the UPS or FedEx drivers. UPS and FedEx have delivered here with zero issues my entire time living here. My lazy liar carrier makes me pick up everything. We have to take time off work to pick up packages and drive 20 miles total even though we have made it very easy for the USPS to deliver them. I have complained and argued numerous times with zero progress.

I have had numerous issues with my local post office with receiving packages. My regular carrier and subs tend to not want to carry packages with them. I guess because they don’t want to lug the weight. So they leave the packages in the truck and try to drive the truck up to the house to drop off packages. But most time they forget and drive off. I have a business and I use my home address for some of my mail to come to. I had a package that had my name and business name on it with the address.

It company employed many people with the most nastiest attitudes. They make you feel the customer is not important. Often the rudeness turns me to search for other shipping company. The distastefulness how they handle one's parcels is very disturbing. It is very upsetting that when we pay extra for shipping an item that is suppose to be delivered by a certain date and it never is delivered on time. I will no longer do any kind of business with USPS company. Between the theft of our packages from the employees and not attempting to deliver to receivers address and leaving packages unattended for anyone to take is disheartening.

Two packages have been missing, one was mailed in December and the other mailed Feb 7, 2019. Neither package was received and the tracking information says in transit. What is so hard about sending a package in the mail? Both items were taken to a post office and mailed first class and should have been delivered within a week. I called and waited on the phone for an hour just to be told that they would check on my package and would call me back by last Tuesday. Then they said if they did not contact me by Tuesday to call back. I mentioned I had already spent my time online trying to track both packages and I also followed up with a phone call and now they want ME to call them back if THEY don't call ME back. And waste another hour? Horrible service.

I use to love this company. Always had packages delivered on time with Priority but something has happened over the past 2 years. I've had a package being mailed from New York to Florida by Priority take 10 business days with complete nonsense tracking. Just this week I mailed a package from Florida to a friend in New York. I dropped the package off at the post office on Monday and sent it Priority. Tracking now shows that the package reached LOS ANGELES, CALIFORNIA of all places on Wednesday. How does a package that starts its route on the EAST COAST to another location on the EAST COAST end up on the WEST COAST two days later? Now tracking just says "In Transit to Next Facility". Makes zero sense. I'm glad the package wasn't time sensitive but I'll never use USPS to ship anything ever again. This company has turned into a complete joke.

USPS is the only one I have good luck with. Every time I use FedEx or UPS there is nothing but aggravation. USPS is always second to none. Thank you for great service and customer support. It's nice when things go smooth without aggravation.

On 2/12/19 the carrier AGAIN hung a package on the flag of my mailbox. The mailbox is broken and down. The agent at my local post office was very dismissive and told me that the carrier did the right thing (hanging the package on the flag) because I had probably not filled out some form telling the carrier where to leave packages! I tried to enter a complaint online but it would not go through. I waited on the telephone line for well over 1/2 hour and was then told there was nothing that she could do - that I should contact my local post office again.

Simply put, forcing callers to wait on the phone with hold music for 45 minutes is a terrible practice! Offer us the option to receive a callback! Do you think we can just sit on hold and now allow our lives to move forward? I have other calls I need to make. I'm not waiting on you! Also, your driver attempts 1 delivery and brings my package back to the post office! What happened to leaving a slip and attempting to redeliver tomorrow! You guys are a joke.

"On Hold For Over An Hour"...are you crazy! Why can't the USPS update their systems? If you have to wait for any period of time, they should have an automated system that returns your call when a representative is available. eBay does this. PayPal does this. So why can't the USPS do this? My issue was due to a USPS shipping label I created and then canceled immediately, because I wanted to add insurance. The shipping label as we all know contains a barcode. If a label is immediately cancelled, the barcode contains all the information needed to show that it was cancelled. So, why the unreasonable wait-time "Refund Pending"?

I was waiting on a package, a phone for my daughter in college. Granted there was a weekend in between, but the package took six days to travel 207 miles - inside the state of Virginia. No weather emergencies, no snow, no hurricanes just the postal service dragging their feet. When I go to the hub to ask if the package has the wrong address on it, maybe that's why it's taking so long, the guy looks my tracking information up on his 'phone' and when he realizes I was at the wrong hub, right around the corner from the delivery address, he stopped helping me!

I have lost 2 items in 6 months. They never respond. They just don't care. They only are polite when you have to pay and that's it. I lost $119 in two times when I go to USPS located at 2350 N University Dr. FL. I don't recommend this service facility.

I have lost 2 items in 1 year through USPS. Affirmative action at its greatest. Oh doesn't matter if you are not right for the job! I gave USPS tracking information and their response, "We cannot find any tracking information contact the seller." Around and around it has gone since January 7. Order place December 28, 2018.

I ordered a package from an online seller for dog treats. Per the company they've stated that it's in the driver's discretion whether or not the package is left on the doorstep. So guess what. The package wasn't left on the doorstep. I wish they would tell you that it's a signed confirmation order. I ordered a $250 keyboard from Amazon and it sat on my doorstep for the entire day until I got home. This was just $30+ worth of dog treats. So I setup a re-delivery to my job. A day later Monday morning the mail lady shows up to my job with the re-delivery slip and not the package. How the hell does that even happen? Now I can't get it. USPS has no idea where my package is. The dog treat online seller has no idea where my package is. I'm currently on hold for 1hr. Then a voice comes on and says "Would you like to check out the status of your delivery? Check out informeddelivery.usps.com." Freaking absolutely!

Envelope that was certified and mailed from Moscow, Idaho February 1st finally arrived in Boise Idaho February 8th. Really? Very very slow. Monitored the tracking. It left Moscow, routed to Spokane, Washington, routed to Seattle, Washington (WHAT?), THEN SENT TO FERNDALE, WASHINGTON where it sat because it couldn't find the address for our home in BOISE Idaho. Really! True story. OK - let's break this down. First of all the label was typed with very legible letters stating our name, address and our city of BOISE. Why did it get routed to Seattle? Why did this certified letter get sent and almost tossed in 'dead letter' bin? Who is running the USPS lately? And the postage went up on stamps. Give the USPS 1/2 STAR.

Had sent out a critical parts for manufacture and did not pay attention to the shipper selection screen. USPS was the default selection and they did as well of a job as would be expected of them... Part delivered to "individual" at an adjacent street name. We have still not been able to discover who took possession of this shipment or ever where it was delivered to. USPS has been rude and dismissive in their response, what little there has been. Massive amounts of money were sunk into the recreation and expediting of the machined components. Shipped next day by UPS with zero issue. USPS, not even once.

I paid for Priority Mail, Signature Confirmation. Tracking info kept saying "Alert" delay in shipping for days. When I contact the recipient, I was told, "Package had been delivered." Evidently, the poor delivery service did not scan for delivered. The website contacts don't work. Email says "not available at the time." Phone contact is quirky, when request for representative is finally received, you are told that "wait time is greater than one hour." It seem they know that no one will wait for an hour (less work for them). I cannot get Signature Confirmation online, as I am told that "package has not yet been delivered." Why are we paying for such rotten service. What are these people being paid for? Either shut it down or rehire competent and efficient workers.

I ordered a $2,000 gift to be delivered to my house. This gift was something that someone specifically wanted, and I could not feasibly go and attain it myself. The package specifically said that it had to be signed for. I was outside doing yard work and had been waiting for this package for quite some time. I saw a USPS driver drive past my house and carelessly toss a small box into my neighbor's mailbox.

Well. This is the second time in 2 weeks that I had a package from Amazon that was guaranteed delivered by date. Both times I received a notification that it was delivered to my porch! Both times I was home and did not receive! Talked to customer support and they said sometimes it happens on Saturday!!! Then why do they submit it as delivered? Pure garbage!!!

Package mailed from Lithuania and received at Chicago Illinois international processing facility. Then shipped to Philadelphia Pe. processing facility. Destination is South Bend, Indiana less than 100 miles from Chicago, but the USPS in their "wisdom" sees fit to send back to East Coast for hopeful return to the Midwest. Terribly inefficient, adds cost, effort, and time to delivery assuming it is ever delivered. The USPS is an absolute joke!

January 31 2019 I ordered 20 ounces of silver bullion. It was packaged and accepted by the Las Vegas postal service and checked in with a tracking number. After that it disappeared from the face of the earth. THIEVES!!!

I got for my birthday an awesome set of books which was being delivered from Germany. However, I was unaware that this would require a signature to be delivered. So, on Feb 4th I got a notification saying that the package was not delivered because I was not home (I was working). So, seeing that I scheduled a re-delivery for the next day the 5th, and got a confirmation and confirmation # for this request. So, on the 5th I stayed home all day waiting, however the carrier never showed up.

I have been up and down my entire town through several USPS locations trying to do THEIR job of locating my package. No one knows anything, everyone just refers to me to another location. Tracking says it was received 2 days ago by Location A, yet they claim they only distribute to others. I've literally been to every single location and no one knows anything. I needed the package by 3 PM today for my job and this useless company lost my equipment. Absolutely pathetic. I'd rather drive across the state to pick up my tools personally next time than go through this garbage again. Would save more gas than driving like a maniac wasting my time.

This place is HORRID. I sent my passport first-class certified mail from Dallas to a consulate in Houston on January 14. It was expected to arrive January 16. It is February 7 and they still haven't received it. The package shows "in transit". The customer service department in Houston is GROSS, lies and doesn't know what they are doing. My Congresswoman and Senator have currently opened a Congressional inquiry into this case. I should find out some updates about my case next week, but my package hasn't scanned since January 15, 2019.

My Daughter and Grandson visited me around the middle of January, 2019 for several days. A few hours after they left to return home, my Daughter realized she had left my Grandson's "blankie" that he had had since birth. She asked me to send it to her, and since it was going to a town 3 hours north in the same state, I sent it USPS. It was scheduled for a January 29, 2019 delivery, but never arrived. Now tracking just states something to the effect of my package is still on its way but will arrive later than expected. What a joke!

I put in a request for a re-delivery two weeks ago for Monday Jan. 28th and I am still waiting. I called customer service and was told that it was up to the location 10201 Flatlands Ave, Brooklyn, NY to honor and process my request. What is the point of your service if that's the case???

Why is it every time I need to mail something in Alexandria, MN post office there’s a line out the door? Why are there never enough working the lines down? One clerk, and I feel bad for him, he asks for help yet no one comes. Why? You’re a business... Don’t you want your customers to continue to come and be greeted with a friendly face and not wait in line for an hour or more? The women seem cold and catty, always demeaning one another when at the window, in front of customers at that. I have never seen another business look this pitiful.

For twenty years my mom has been sending my son his Christmas USPS and insuring them. We never had a problem until this year when our box had been opened. Was damaged and there was 500.00 worth of things missing. We took the box back to be inspected and had to leave it with them. Which meant no Christmas from great grandma because the post office had it. Now two months later and they deny the claim saying there is no proof of damage to the box. It was only put back together and overtaped but their thieving employees who get away with it and my mom who by the way is not wealthy and 500.00 is a lot to lose, is out all that money. I recommend that you never insure because all they are doing is padding their pockets with your money and denying claims. What should I expect from yet another broken government entity.

Delivery is terrible. I had three packages delivered to wrong addresses last week alone. It's an ongoing problem. It's been going on for years. Luckily two of three packages last week were actually brought to my house by the owners of those homes.