USPS Reviews

Deliver to the wrong address constantly. Never helpful. They make it so difficult on purpose.

This is the 8th CD that was delivered completely broken, case completely smashed and the cds cracked in half. Literally the 8th one in a month and every single one of them are completely destroyed. It's absolutely shameful you guys are this reckless with your handling and it's absolutely ridiculous at this point. The sellers even took their time packaging it so it shouldn't be damaged and they still screw up every one of my cds.

I sent a small heavy glass dolphin from Bend, OR to Yuma Arizona. I made sure to bubble wrap it (till the box almost couldn't be closed), then stuffed paper in any little nook or cranny so it wouldn't shift. After taping it like it contained a Fabergé egg, I put bright, fragile stickers all over it. When I went to the post office, I told the clerk it was fragile when answering the liquid, fragile, perishable question. My brother received the package in good time; however, the dolphin's tail was broken in two places. Will never ship anything through USPS again!

This should not be the case when I use certified mail. This service is 2-3 days but today is more than a week already, the mail is still not at the destination yet. This is not acceptable service compared to FedEx or UPS.

If I could give a minus 10 I would. How does an overnight shipment not make it to a destination overnight that can be driven in 10 hours? Answer: turn it over to the US Postal Service and they will make an overnight shipment from Salt Lake City Utah to Billings Montana take two days if it arrives tomorrow 7 3 2026. If not, it will 5 days if it arrives on 7 6 2026 since they are closed the 4th.

USPS lost 3 more packages this year of mine making me lose my business and having to put my dog down officially.

I had 2 hold mail requests in 30 days that were not held at the Pauline post office. I have opened 3 cases and they were marked resolved, but were not.

I received a message that my package wasn’t delivered due to lack of access to my door. That is a LIE!!! We were outside all day long working in the yard and grilling. If you can’t do your job, at least tell the truth.

Honestly, the United States Postal Service is one of the most frustrating, inconsistent, and downright useless shipping services I’ve ever dealt with. Every single time I order something and it gets handed off to USPS, it turns into a complete shitshow. Tracking barely updates, packages sit in limbo for days with no explanation, and delivery dates might as well be random guesses because they’re almost never right. You pay for shipping expecting at least basic reliability, and instead it feels like your package just disappears into a black hole for a week before randomly showing up whenever they feel like it.

We are a small business that relies on daily USPS pickups to ship customer orders. We have experienced ongoing service issues that have significantly impacted our operations and our customers. Our concerns include:

I paid 1495 for priority. Supposed to be here in Wednesday. Here it is Friday, and it's still not here now. It says it might be here tomorrow. I want my money back, but they won't do refunds on priority. Only upgraded priority. Don't ever ever ever use that priority. It's to fall. They will not get you your package.

You would think they would have kind people working at the post office. Instead of ignorant people that can’t even look at you. Please fix this.

USPS has to be the worst company for providing customer care. Impossible to get any information or help on your orders. You’d think to go in person but even the people who work there know how terrible the company is. They say they can’t help you and to call customer service and agree that they would probably not answer or even help with the order. You then call the customer service number (the only way to get help) and you either A. Never get a call back B. Get a call back and they will end the call after a 30 min wait. C. Get put on hold until the entire day passes and they never pick up the phone. Worst company to ship from. Genuinely never make reviews but this is just way to frustrating.

USPS needs a better process. Sending to some distribution centers is definitely not working. The post office itself is moving packages along pretty swiftly. I had a package that was mailed from Jonesboro Georgia on June 11, 2026. It was received at the Atlanta, Ga distribution Center on June 12, 2026. It arrived at USPS in Dallas, Tx one day later June 13, 2026. It arrived at the Shreveport, LA Distribution Center on June 14, 2026. My expected delivery date was June 17, 2026. I have not received my package yet and it is the 22nd of June 2026. I know that this is not the USPS's fault but there have been many bad reports about the Shreveport distribution Center that USPS uses. This gives the USPS a bad name. Something needs to be done about this distribution Center.

Logistics are non existent. I ordered something from the UK that arrived at the Indianapolis distribution center within 5 days. The geniuses at the distribution center sent it to the opposite side of the city where is sat for 5 more days, only to be sent back to the distribution center. Beyond ridiculous, it's taking longer to get from the Indianapolis distribution center to me than it did to cross the Atlantic ocean. Indianapolis USPS is deplorable. Yet more visible proof that the USA won't make it much longer due to viral apathy and lethargy. Shame. America is tanking because we're letting it and some are even helping it happen. My insurance was cancelled because they COULDN'T even DELIVER the bill... FROM WITHIN THE CITY! Unbelievably awful. I'd tell USPS they should be ashamed of their ineptitude but the message would get lost in the mail.

Picture of a New Yorker magazine that was just delivered. It looks as if this issue was washed, spinned, and delivered - all yellow and crinkled. What exactly is going on? Highly disappointing.

Paid for expedited shipping for a package while out of town (had plenty of time for arrival before I was scheduled to leave). Of course, USPS experiences delays and EDD changed to days later when I would be gone. Called customer service to redirect package, claims they can’t do anything about it, not even update to a new address or process a refund and states you have to go online to do it. Of course, they trick you to go online to do it so you’ll be charged an extra $20 for their mess up. Called distribution center it was held at to possibly have it redirected and an employee lied, claiming they would change the address and did no such thing. Just a horrible company to do business with. The very people who pay for services get treated like crap after they receive your money. Have very low expectations when it comes to this company.

I consistently have a terrible experience with the USPS collectively. It’s not just one location or area. The carriers are routinely lazy, no matter where I live. My mail almost always looks like it went through someone’s rock tumbler. Any time I make an online purchase and it ships usps, you better believe there will be a delay. Most recently I ordered some Nesquik powder, got-dang Nesquik! It has been “leaving the carrier facility” for over a week now!! Honestly the USPS needs to go away, they are not reliable and really are just unnecessary. For as much as I can’t stand technology I’d say post is the one area tech wins.

The U.S. Postal Service continues to set the standard for incompetence and inefficiency. Packages are delayed without explanation, customer service is unhelpful and unprofessional, and communication is virtually nonexistent. Their tracking system is especially laughable—updates are often inaccurate, delayed, or so vague they’re completely useless. It’s frustrating to rely on a service that seems unable to provide even the most basic level of accountability or reliability. Nothing more than a waist of tax payers money.