USPS

I was having an issue with my change of address because I changed it twice within a month time span. I called the USPS to make sure everything was ok and not held up. I got the most amazing, kind, ambitious woman on the phone! Her name was Tiana and she was so friendly! Come to find out nothing was wrong with my change of address. I was just jumping the ball, eager to get my mail. During my change of addresses, I received a postcard from a scammer leveraging the USPS to scam people!! This is one of my biggest pet peeves because my grandparents have been scammed multiple times. They present the postcard as if there is a package being held up.

I was expecting a Priority Mail Package that was sent from PA to AL on 1/7/19. Estimated arrival was 1/10/19. When it did not arrive I signed up for their handy little tracking notifications. The fact that it was late did not upset me greatly, as no one gets it right ALL the time. But what concerned me was that there was no tracking scans after departure.

These days, UPS is so much more expensive than USPS, so we use the post office. Plus, they have locations everywhere and their tracking has become more efficient. It remains a wonder to me that for just 50 cents, you can mail a letter anywhere in the U.S. and it will be there in just 2-3 days. In order for me to UPS or FedEx a letter anywhere in the U.S., it will cost me between $16 - $68, depending upon whether I want it to go 2-day or overnight and that is ridiculous. Packages are even higher now. Whereas a decade ago, it made sense to use UPS or FedEx, that is simply no longer the case with USPS' capabilities.

USPS is my #1 in shipping services due to the prices are lower than the competition. During the holidays they delivered all the packages from items I sold by Christmas Eve and buyers were so happy as they were not expecting this. USPS works hard and long hours especially my mailman who always can be relied on and is dedicated to his job. I am 85 yrs old and my mailbox is located far from my apartment so my mailman takes the extra time to pickup and deliver my packages to me. I like the convenience of scheduling the pickup online and to view my mail with informed delivery. I have never encountered lost items or damaged goods from USPS. I understand why the recent price changes in postage due to the increase in packages from Amazon and online purchases and I can accept this.

There is no comparison between the post office service and UPS. Whereas UPS throws (yes, THROWS) the packages onto our porch, the mail carriers ALWAYS rings our bell and places our packages neatly in the corner of our porch. I would especially like to mention that, early on Christmas Eve, as we were literally pulling out of the driveway for a 3-hour trip without our grandson's gifts (which was delayed by the seller), our postal carrier pulled up behind our car and placed the boxes in the trunk of our car! Normally, because of the layout of his route, our mail does not arrive until much later in the day, but because he noticed the shipper, he said he "had a feeling" it was supposed to have arrived sooner and he wanted to make sure it got to us "before Santa left." HE was our real Santa that day!

Mail Carrier scanned small bubble envelope as delivered, when nothing was delivered or placed in my mailbox. Tried reaching out to local post office at 914-375-3098 to speak with supervisor at 915 Yonkers Ave, Yonkers, NY 10704, and no one picks up the phone. USPS Case number **.

I can't believe the amount of time I spent waiting on the phone to get a hold of a USPS Agent. On the day I learned That I mailed a very expensive piece of jewelry to a scammer in Miami Florida, I filed a package intercept to have the package returned to me once it arrived in Miami. For 9 days it was held at the post office in Miami. I filed an investigation to look into getting this back to me. I made 9 phone calls to USPS being on hold for hours, trying to get my package back. Each time I was assured it would be returned. Nothing was done!!! I even tried to call the Miami post office. No one answered and was hung up on several times.

USPS office in Brookhaven, GA on Dresden road doesn't care. We've submitted a 30 dollar request for replacement mailbox key May 1st 2019 and still have not gotten it. This gas caused a tremendous amount of inconvenience. Even with their OWN advice they failed to deliver on their promise which was initially a 2 week turn around. After many attempts for an update we've been given the same song over and over again. The "person" hasn't got to it and apparently there is only one person handling these request for the entire Atlanta district which makes absolutely NO sense.

I have a Very Very Bad experience with USPS. I have moved from Fremont, CA to Charlotte, NC. And shipped many boxes. May be around 15 boxes. I lost 1 box (as per my knowledge, but it can be 2 also). When I inquired and they are not all responsible as it is not their box (goods). At last I raised a claim and also attached the Receipts/Bills of goods. And when I was shipping also, I was told or paid if anything is missing, that much worth the USPS would give me.

Fool me once, shame on you. Fool me twice, etc. Twice in a row, USPS has lost track of envelopes I sent via 2 Day Priority Mail ($7.35) from Chicago to Atlanta. In the latest case, I mailed the envelope on August 2nd, 2019 and it is still "in transit," says the online tracking information," eight days later on August 9th. When called, they may pick up immediately or keep you waiting for 40+ minutes. Agents had--or claimed they had-- different information than the "system generated" information provided online. One agent told me that the package had been sitting in the wrong post office in Atlanta since the 5th. The last agent provided me with a non-working phone number for the Atlanta post office. It took me three tries before I contacted an agent who knew how to set up a case inquiry. If your package is time sensitive, pay through the nose for Priority Express or go to UPS or FedEx.