USPS

This is the second time in a month that USPS does not deliver a package. What’s the point of offering the service?! The first time they just didn’t show up and now they said they didn’t have access. I live in a community with NO GATE. It’s completely open to come in and out and nothing has been blocking both entrances because I’ve had family coming in and out. We received our regular mail. That’s just a lie and someone being lazy, pretending to do their job. Going forward I will never buy from a consumer using USPS to ship. Because of this awful service is why they are getting left behind and UPS and FedEx is taking over.

Watched my package sit 3 days at the post office and it was never delivered. I couldn't even go pick it up myself because I work long hrs. I really despise them and their service. I won't shop places that use USPS from now on. Good for nothing USPS.

If I could give them 1/2 star I would. They lose mail or deliver it to the wrong address. Where I live they don't look at the letters on the mailboxes. They just shove it anywhere. Best to use UPS or FEDEX.

How does a package sit as Pre-Shipment for over 5 hours when it was directly handed to a USPS worker at the counter? Just scan it as accepted. It is not that hard, it just makes more stress than needed for both the sender and the person who it should be going to. For spending the amount of money that I spent for the package I expect better service.

Just to vent a little, I sent a time sensitive appeal to Maximus, for my mother's ongoing need for Long Term Living Waiver - anyway, trying to get her help she needs. So I put 10 pages in the envelope, accepted at the post office counter, weighed, got certified mail service, receipt requested service - $5.66 total postage. 2-3 days later, receive the 10 pages at Mom's house (her address was on the cover letter) in one of their "damaged" envelopes. So the 10 pages, intact, fell out of the envelope. Maximus sent me a letter, saying they signed for an empty envelope. USPS denies any wrongdoing, they delivered an empty envelope, that's good enough for them. Complaint denied, I've always been against privatization - hell I still am - but does this sound OK with you? I won't be using certified mail again, and I'm wary of any of their add on services. And I may be repeating this every day till I die, be forewarned.

I wish they have like no star option. The fact that even one star will give the USPS employees some type of credit, not just they are lazy as hell and they lie to the limit they are also thieves and inept. They lose your package and act like it's ok and that is due to the fact that the package was never lost in the first place. They stole the package 'cause I don't believe that a big box will jump out of a truck or open the airplane cargo door and parachute for safety somewhere, boxes don't disappear. They don't get lost but they do get stolen and the story of the USPS, and when you try to ask about the situation 2 things you get #1 same answer we don't know what happen and #2 they act like they are working for free and they are doing you a favor by talking to you. What a waste. Close it down.

As I type this, I have been on hold for over an hour. I have always enjoyed dealing with the local post office but this time, the experience is going from bad to worse. On Tuesday morning I sent out a priority envelope and was told that it was going to arrive on Wed. It is now Monday and guess what? The envelope is still not there. I contacted the local post office and the gentleman was nice & did some research for me (or so I thought) but it now sounds like a bunch of lies. I was told that I would receive a status update and that they have a picture of my envelope, and so on. It is now 8 pm and the package is not where it should be. How does a business function like this? Nobody is answering the phone after telling me that my hold time was between 30-45 minutes, that was a lie. This has to the worst experience that I have ever had with the postal service. I should receive a refund and an apology.

First I would like to say we have never had any negative experiences with USPS till about six months ago. We sent my daughter's passport through USPS registered mail to Richmond, Virginia from Hilton Head Island, SC. The passport made it to Charleston, SC. according to the tracking number then disappeared. I called every customer service department I could reach and was treated with total disregard by everyone I spoke with. The standard line was "Wait a couple more days and call back."

Every time I call their 800 number there is an issue. Today I called. The voice service said the wait time was between 1 hour 15 minutes to an hour twenty-five minutes. I was on hold for about two hours and no one ever answered. I absolutely dread dealing with the post office. There is absolutely no reason to have such terrible service.

Let's start local: My neighborhood's U.S. post office is lovely when you actually go there in-person and deal with the folks at the window. However, the delivery folks ignore instructions and lie about delivery attempts. I've now experienced several instances when I go to a package's tracking info to see it reported as having a delivery attempt on a day when I never even got a notice and/or got a "final notice" for a package that I'd never received a previous notice for. And that's just my local post office.

I even have no idea where to start from, very sad, confused and having the worst nightmare of my life. Just because of USPS rigid and unprofessional service but one day you will pay for all the stress and misery that you make American people go through, it all started like this... I sent a certified priority mail to the next city where I live. It’s only 10 miles away from me, my package had confidential documents and was supposed to arrive in time. That’s the first issue I explained to customer service before even sending it. I was given a 2 day guarantee for the mail to arrive plus a tracking number. Have been tracking my package. It’s a week now, status was updated and my package went to 50 miles away from me in Massachusetts then eventually no updates were coming up until this morning.

Staff is lazy, unwilling to help, overall lazy and worthless period, like most government jobs. Instead of doing something simple over the phone that could be a help they would rather you waste your time and money. Do yourself a favor and use FedEx or UPS For your own sanity please.

Had 2 packages arriving on the same date. Went to check the mailbox. Notice one package. Saw carrier and asked him "Where's the other package?" He said, "I don't know. I don't have it." Went back upstairs to apartment looked at phone saw "couldn't deliver package". And I was right at that time talking to him at the mailbox. So how can one package be delivered and the other package couldn't, doesn't make any sense. All the information was the same, address, apt #, name zip code.

USPS is the least reliable shipping company I have ever used. I purchased a bathing suit for my trip weeks in advanced. They said they delivered it but it was never delivered. I know it wasn't stolen because I was home all weekend when I was expecting the package. Then I tried to file a complaint for a lost package over the phone and then I couldn't get in touch with real person for hours and when I was finally able to reach someone they told me that I didn't follow the steps right for them to complete the tracking of my lost package and sent me all the way back to the beginning.

I had reordered a phone case through warranty and my package was suppose to arrive 6/19/18. It was scanned as delivered yet when I went to collect my package from my Cluster box unit, I neither had a package nor a key to the larger lock boxes. I am the only key holder for my box so no one else was able to collect my mail. I contacted USPS the following day (My mail was checked after closing time) and was given a case number. I was told I would receive a call from my local office by 6/23/18.

The tracking is not working again, this is over a month now with no tracking from the USPS. On top of that, the package was sent out priority mail and it's 8 days and it hasn't gotten to its destination. It's 6 hours to drive from Harpers Ferry, WV to Norwalk, Ohio where my aunt lives but the USPS can't get it there in the guaranteed 1-3 day timeframe. Time for the USPS to go the way of the Pony express!

I ordered a refrigerant leak seal for my AC unit at home. It was important to apply the leak stop to my leaking unit. I ordered and paid for a product on EBAY. I tracked the shipping through USPS and according to USPS website and EBAY, the package was delivered to my mailbox. However, the package was nowhere to be found. My neighborhood using KIOSK type community mailboxes. The mailman put my box in the wrong mailbox and it was lost. Very upsetting. No refund, no reimbursement, nothing from USPS because I didn't insure my package.

The USPS stinks and, they delivery your package to a wrong address and then tell I am sorry about that. Why do they even care it's not their package. You will never see it. They been around too long. Get rid of them. Not they not worth a dime. FYI I never got my package. Thank God the company refunded me.

I’m in GA and sent a gift Tues. morning priority mail to Hollywood, FL and estimated delivery was suppose to be Thurs. the 28th. I’ve been tracking the package and I’m trying to understand why my package was last tracked in NEW HAMPSHIRE??? Before that is was in MASSACHUSETTS. The package is going further from FL which makes no sense. I’ve now had no update as to where my package is but what’s sad is that the few times I send packages through them, there is literally a problem EVERY time.

I have been living here for approximately 13 years and I have NOT been able to place a mailbox at the end of my driveway like everyone else. I have been forced to purchase a Postal Box and at times I am not even able to get my mail since I have been disabled and the PO is 5 miles away. I have asked many times to be able to place a box at the end of my driveway. No answer BUT I hear thru the grapevine that it's the mail carrier who is refusing to deliver to my entire road! I surely hope that is not true. But I still have no mailbox and I still have NO ANSWERS! Tired of paying for this and having to shag my mail! BUT the other day I see the mail truck delivering my neighbors packages... So this is a bit of a discrimination? Any help or suggestions would be very much appreciated! CAN YOU PLEASE LOOK INTO THIS? Thank YOU!

A package I had sent out last week is still delayed. It has been delayed for the last two days. This has happened before when I send out online orders. Then when I try to use their ** website to find my package, I only get "cannot complete request" error messages. USPS is worthless.

I’m very disappointed and angry about the USPS. I sent a package to my daughter, it was her birthday present. The items in that package were worth $70. My daughter lives in an apartment complex. When I tracked the package, it showed delivered, but she never got the package. It is obvious that The mail carrier delivered the package in the wrong mailbox. I contacted the USPS, I’ve been fighting for about a month, but since I didn’t pay insurance, they don’t want to take any responsibility. We the customers have to pay for the USPS employees’ mistakes.

I ordered one mattress from Amazon, USPS was going to deliver it on June 16th. USPS did not deliver on 16th. I waited for two more days, then when I called them, they told it will be delivered after two days. I waited for two more days. Suddenly, I got an email saying that they tried delivering but they couldn't reach me. They didn't even try contacting my cell phone number. So, I missed that package.

I sent a certified letter with return receipt requested from the Apache Junction PO to a business address in Columbus Ohio. Four days later I received the first tracking notification informing me that it had arrived at USPS facility in Columbus and was on its way to final destination (about a mile away). A day later I received another tracking notification to the effect that it was currently in transit to the next facility (whatever or wherever that was). The day after that the following tracking update came: "Your item arrived at our USPS facility in PHOENIX AZ DISTRIBUTION CENTER on June 21, 2018 at 6:54 am. The item is currently in transit to the destination." Does that mean it will be going back to Columbus and having the same process repeated probably again and again? Even more frustrating is the fact that I cannot find how to contact a postal official to help sort this out. Even more worrying is that the letter was extremely important with irreplaceable content.

I live in the California in the San Diego Downtown area. I had a problems with a female carrier about a 1 yr ago, 8/2017. She scream at me getting mad because I gave her packages just next to the truck. Then few months later, she broke a package by tossing it inside the truck, not caring at all of my fragile package. I complained - nothing was fix just promises from Brian **. The supervisor that has retire.

For some reason my package went missing in Kentucky from RI. Tracking stopped at a USPS Postal center... What somebody needed a Father's Day gift and took mine. Amazon sent me a nice letter and said, "We are so sorry but think your package has been lost. We will refund your money." Lost I bet. Somebody needed a gift and took mine. What gets me mad is that the Postal service knows where it was lost and did nothing. It's funny how they never lose my bills but can lose a big package.

I never had such a bad experience with any post office in the world. But the USPS wanted to be the first apparently. I sent a parcel/package to Germany, on the 08/05/2018 and after more than 1 month later, is it still in Australia. For everyone who knows where Germany is, it's not on the same side of the globe where Australia is. So I went to the post office after 20 days of shipment and they told me, I have to wait, and I can maybe get my money back after 30 days. So I waited and tracked it regularly but still the same message. "In transit in the final destination country." I don't know, Australia doesn't seem to me like it's Germany, so how could it be in the final destination country?

I have never wrote so many complaints about a business as I have for USPS since I moved to Bedford, TX. This is my 20th complaint and apparently it involves the same one person - who delivers the mail. I am not going to go in details about my first 20 complaints but starting - from not leaving notes about packages in my mailbox to not updating status in your online system and whatnot. I have met this woman and she seems normal at first, but now I am pretty sure there are some screws in her head that are loose or some wires that are not supposed to be touching are actually touching.

USPS Priority was supposed to delivery my goods with tracking number ** two weeks back but as we speak I haven't received them, the last time they were scanned in Johannesburg on the 4th of June. Mind you I paid for priority delivery and according to the tracking system the package left South Africa on the evening of the 4th to Botswana. Up to today it hasn't reached the country yet. It's a 4 hour drive from SA to Botswana. This is embarrassing.

Generally, I am pretty happy with USPS service, but this is the kind of thing that drives me crazy: I ordered an item online on June 13th. It was picked up from the merchant at 5:42 am on the 14th. At 6:52 am, on June 16th, it arrived at the Post Office in the town next to mine which is just 7 miles away. At 3:39 pm on the same day it arrived at a USPS Regional Facility 25 miles away. At 9:09 pm the package "Departed USPS Regional Facility." At 9:26 am on June 18th, the package arrived at another USPS Regional Facility which is 72 miles away from me! Why is my package getting farther away instead of closer??? Now they expect to deliver the package that was only 7 miles away from me on June 16th by 8 pm on June 19th. This kind of service is pathetic.