USPS Reviews

It took 10 days to deliver a Priority Mail item sent from a USPS Post Office in Connecticut the morning of 7/30/2026. It finally arrived at a PO Box in Ohio on 8/8/2026. The USPS Tracking indicated that the item arrived at the Cincinnati, OH Distribution Center on 8/3/2026. When the status did not change, a Service Request was opened on 8/5. The USPS Customer Care Center was unable to provide an update on the Service Request, saying only that "they're working on it and someone will contact you soon." This was an important item. I suggest that if you have something of value, do not use the USPS and instead go with a private service who takes their mission seriously.

I ship and receive packages often being a member of a club of collectors. Cost is the main factor determining USPS use, since the items shipped are heavy and frequently travel good distances. The flat rate priority mail box is mainly used for this purpose. It's extremely rare for a box to make the trip in 3 days. This trend seems to be worsening with time. Boxes commonly take a week or longer in transit, if not get lost, altogether. Pathetic is a word that describes my feelings.

Service keeps getting worse and worse every year. You cut and take from rural communities without batting an eye. If someone doesn't clean this mess up there won't be a post office at all someday.

If I could give 0 stars, I would. I had a small, flat package I needed (BADLY) by Friday, but I was willing to take the chance on Priority Express because it said it would be here by Saturday evening. I paid extra for the service. It was mailed Thursday MORNING from Bastrop, Texas to Austin, Texas and spent 24 hours there. Then, instead of shipping to Denver, it went to Los Angeles. It is now Monday and the package is still not here. Expected by 9 p.m. tonight. I paid extra for a service that is absolutely a total scam and is "express" in name only.

Your tracking information is incompetent, horrible and useless. You are changing date of delivery and do not say package location. That is Idiocracy and stupidity. That is waste of time. Perhaps this problem is only in San mateo Ca.

I pay for Prime delivery from Amazon and also a high amount of federal taxes. My post office is refusing to deliver any large packages and they bulk at delivering even medium size packages, like a tool or a crock pot. If it doesn't fit in the mailbox, they don't want to deliver it. I contacted USPS and initiated an investigation and all they did was send it to the local postmaster who called me up and told me they weren't going to deliver my large packages. I'm now forced to purchase any larger items (cat food, quilts, tools, etc.) at Walmart instead. It's a 28 mile round trip to go to the post office to pick up packages, and some do not fit in my car, and it is at least $4.79 a gallon of gas for every trip I make. I'm already paying for the delivery. USPS is a failure.

USPS is absolutely useless and I’m always so disappointed if I see someone delivering with them. They just returned my package to sender because of insufficient address but everything was filled out perfectly. Mind you, the next day FedEx delivered a package photographed on my deck right below the house numbers. Unbelievable right? It is if it’s USPS. It’s either complete laziness or just absolutely no care for their customers. Don’t even try to use their customer service, they had it shipped back to the sender within 15 hours so it might not be laziness. They work great if the goal is to screw someone over.

Customer service and consumer affairs departments are, unfortunately, some of the most frustrating places to deal with. Instead of listening or trying to resolve legitimate issues, many representatives seem to simply repeat the same scripted responses over and over in a dismissive, uncaring tone. It often feels like they have no interest in understanding the situation or taking ownership of the problem. Rather than providing real assistance, they pass customers around, avoid accountability, and leave people feeling unheard and helpless. When you're already dealing with a stressful issue, being met with indifference and robotic responses only makes the experience worse.

My Package was supposed to be here yesterday, but you idiots shipped it to Virginia when the package WAS only an hour away. If you can't read an address, you don't need to be working for the Postal Service.

The post office service is very questionable these days. I had a package sent from a state 4 states away for which took a day and a half to reach my regional hub about 30 miles away. For 5 days the package has been in and out of that hub actually getting to my local po and the back to another po 50 miles away then back to regional hub for two days. No wonder the USPS is in trouble. They can’t get shipping a small package correct. If the company I worked for had that kind of efficiency they would no longer been in business. Pathetic.

I went into the Shannon Plaza (Durham) location to mail my son's birthday Tea Cakes. I chose priority mail because I assumed it would get there on time. I mailed the box on July 10 (Friday) and was told it would arrive by July 13 (Monday). I wasn’t told that priority mail is not a guaranteed to get there on time. Well, the package sat at the Greensboro location for 2 days and finally arrived on July 16th (his birthday is July15th). I called the 800 number and was told that priority mail is not guaranteed and was instructed to call the location where I mailed the box because they can give me a refund. I called the Shannon location and was told (by the manager) that she could not give me a refund. Well, priority mail ain't cheap. Since I only mail (normally) two times a year, I decided today, I will no longer use the US Postal Service, I will use another shipping company. They charge me $24.80 to mail a box and there is no guarantee, is unacceptable.

I keep having packages being missorted or sent to wrong places from the Tallahassee and Jacksonville distribution centers in Florida. It makes my deliveries several days late and stops my plans. They don't make it easy to contact support either.

I am feeling quite let down by USPS. All of the packages that I’ve received so far have been delivered late, by a time period of 2 to 5 days. Not once has a delivered package arrived within the expected timeframe. My most recent delivery consists of food; now it is already 6 days late. It is really frustrating to deal with this problem, and I do hope for the change in the delivery service of USPS, which will improve its efficiency.

Paid 200 for shipping from seattle to Ohio 2 weeks ago. Package is about 18 inches long, wide and tall. Should of being delivered in few days but still unknown when it will be delivered. 3k package who knows where it is. My client is mad. I'm mad and still waiting for unknown. Should of shipped with FedEx or ups. Probably same price but package would of been delivered while ago.

If I could give the USPS a minus -10 from a scale with 1 being the worst and 10 being the best, I would. Paid for USPS priority 2-3 day delivery from Atlanta to Ohio. Tracking says sent to PR which is a US territory. Then they re- routed to Ohio. Which took 9 days. I will be using Fed-X 3 day shipping for dame price next time.

Deliver to the wrong address constantly. Never helpful. They make it so difficult on purpose.

This is the 8th CD that was delivered completely broken, case completely smashed and the cds cracked in half. Literally the 8th one in a month and every single one of them are completely destroyed. It's absolutely shameful you guys are this reckless with your handling and it's absolutely ridiculous at this point. The sellers even took their time packaging it so it shouldn't be damaged and they still screw up every one of my cds.

I sent a small heavy glass dolphin from Bend, OR to Yuma Arizona. I made sure to bubble wrap it (till the box almost couldn't be closed), then stuffed paper in any little nook or cranny so it wouldn't shift. After taping it like it contained a Fabergé egg, I put bright, fragile stickers all over it. When I went to the post office, I told the clerk it was fragile when answering the liquid, fragile, perishable question. My brother received the package in good time; however, the dolphin's tail was broken in two places. Will never ship anything through USPS again!

This should not be the case when I use certified mail. This service is 2-3 days but today is more than a week already, the mail is still not at the destination yet. This is not acceptable service compared to FedEx or UPS.

If I could give a minus 10 I would. How does an overnight shipment not make it to a destination overnight that can be driven in 10 hours? Answer: turn it over to the US Postal Service and they will make an overnight shipment from Salt Lake City Utah to Billings Montana take two days if it arrives tomorrow 7 3 2026. If not, it will 5 days if it arrives on 7 6 2026 since they are closed the 4th.

USPS lost 3 more packages this year of mine making me lose my business and having to put my dog down officially.

I had 2 hold mail requests in 30 days that were not held at the Pauline post office. I have opened 3 cases and they were marked resolved, but were not.

I received a message that my package wasn’t delivered due to lack of access to my door. That is a LIE!!! We were outside all day long working in the yard and grilling. If you can’t do your job, at least tell the truth.

Honestly, the United States Postal Service is one of the most frustrating, inconsistent, and downright useless shipping services I’ve ever dealt with. Every single time I order something and it gets handed off to USPS, it turns into a complete shitshow. Tracking barely updates, packages sit in limbo for days with no explanation, and delivery dates might as well be random guesses because they’re almost never right. You pay for shipping expecting at least basic reliability, and instead it feels like your package just disappears into a black hole for a week before randomly showing up whenever they feel like it.

We are a small business that relies on daily USPS pickups to ship customer orders. We have experienced ongoing service issues that have significantly impacted our operations and our customers. Our concerns include:

I paid 1495 for priority. Supposed to be here in Wednesday. Here it is Friday, and it's still not here now. It says it might be here tomorrow. I want my money back, but they won't do refunds on priority. Only upgraded priority. Don't ever ever ever use that priority. It's to fall. They will not get you your package.

You would think they would have kind people working at the post office. Instead of ignorant people that can’t even look at you. Please fix this.

USPS has to be the worst company for providing customer care. Impossible to get any information or help on your orders. You’d think to go in person but even the people who work there know how terrible the company is. They say they can’t help you and to call customer service and agree that they would probably not answer or even help with the order. You then call the customer service number (the only way to get help) and you either A. Never get a call back B. Get a call back and they will end the call after a 30 min wait. C. Get put on hold until the entire day passes and they never pick up the phone. Worst company to ship from. Genuinely never make reviews but this is just way to frustrating.

USPS needs a better process. Sending to some distribution centers is definitely not working. The post office itself is moving packages along pretty swiftly. I had a package that was mailed from Jonesboro Georgia on June 11, 2026. It was received at the Atlanta, Ga distribution Center on June 12, 2026. It arrived at USPS in Dallas, Tx one day later June 13, 2026. It arrived at the Shreveport, LA Distribution Center on June 14, 2026. My expected delivery date was June 17, 2026. I have not received my package yet and it is the 22nd of June 2026. I know that this is not the USPS's fault but there have been many bad reports about the Shreveport distribution Center that USPS uses. This gives the USPS a bad name. Something needs to be done about this distribution Center.

Logistics are non existent. I ordered something from the UK that arrived at the Indianapolis distribution center within 5 days. The geniuses at the distribution center sent it to the opposite side of the city where is sat for 5 more days, only to be sent back to the distribution center. Beyond ridiculous, it's taking longer to get from the Indianapolis distribution center to me than it did to cross the Atlantic ocean. Indianapolis USPS is deplorable. Yet more visible proof that the USA won't make it much longer due to viral apathy and lethargy. Shame. America is tanking because we're letting it and some are even helping it happen. My insurance was cancelled because they COULDN'T even DELIVER the bill... FROM WITHIN THE CITY! Unbelievably awful. I'd tell USPS they should be ashamed of their ineptitude but the message would get lost in the mail.

Picture of a New Yorker magazine that was just delivered. It looks as if this issue was washed, spinned, and delivered - all yellow and crinkled. What exactly is going on? Highly disappointing.

Paid for expedited shipping for a package while out of town (had plenty of time for arrival before I was scheduled to leave). Of course, USPS experiences delays and EDD changed to days later when I would be gone. Called customer service to redirect package, claims they can’t do anything about it, not even update to a new address or process a refund and states you have to go online to do it. Of course, they trick you to go online to do it so you’ll be charged an extra $20 for their mess up. Called distribution center it was held at to possibly have it redirected and an employee lied, claiming they would change the address and did no such thing. Just a horrible company to do business with. The very people who pay for services get treated like crap after they receive your money. Have very low expectations when it comes to this company.

I consistently have a terrible experience with the USPS collectively. It’s not just one location or area. The carriers are routinely lazy, no matter where I live. My mail almost always looks like it went through someone’s rock tumbler. Any time I make an online purchase and it ships usps, you better believe there will be a delay. Most recently I ordered some Nesquik powder, got-dang Nesquik! It has been “leaving the carrier facility” for over a week now!! Honestly the USPS needs to go away, they are not reliable and really are just unnecessary. For as much as I can’t stand technology I’d say post is the one area tech wins.

The U.S. Postal Service continues to set the standard for incompetence and inefficiency. Packages are delayed without explanation, customer service is unhelpful and unprofessional, and communication is virtually nonexistent. Their tracking system is especially laughable—updates are often inaccurate, delayed, or so vague they’re completely useless. It’s frustrating to rely on a service that seems unable to provide even the most basic level of accountability or reliability. Nothing more than a waist of tax payers money.

Horrible customer service! You have to talk with an automated service that will NOT put an agent on the phone until you have answered numerous question and given all type of package information that has nothing to do with your question/complaint. When you finally get an agent on about ten attempts later they are no help and are not willing to go beyond telling you information that you already have from tracking.

On May 27th, I mailed a return to Amazon from my Kansas post office. It was received at a Nebraska post office the next day and has been sitting there since for 16 days. When I called one of the employees in my post office, he said he's had the same problem and that it may take up to 3 weeks to 1 month for returned packages to get to their destination.

Nowhere in the private sector would this level of performance be accepted yet the USPS regulalrly raises prices and the service degrades likely due to having to pay claims for all the lost parcels and the government keeps wasting money on this broken Department.

I sent in a change of address on 3/14. I moved 4/17. I also paid for the change of address service. I still am not receiving my mail. I received notification 6 days ago that my insurance bill was coming in my mail. I still do not have the bill which is due in 8 days. I have made 2 trips to the post office to no avail. I only moved 5 miles away and have the same postal carrier. I have never seen such a lack of performance with the post office.

Government needs to take them over or shut them down. Service is absolutely ridiculous. I've had 5 packages in the last 2 weeks just sit at their facility in Dallas and FT. Worth for 3 plus days before finally getting delivered. It's taking a package at least a week's time to go a hundred miles to get delivered.