USPS Reviews

On 12/03/2025 3 pkgs were delivered to me. I live in a condominium complex on Stockinger Drive St Cloud 56303. In my locked mailbox a package key was in my box for Pkg Box 3P. Our mailboxes are outside. The key would not allow me or 2 other neighbors to open. I call the USPS and addressed the complaint. Today a USPS worker named Joanne O. called stating she worked for the Sartell MN 56377 but wanted to assist me with my issue. She drove to Stockinger Dr with a key to access the 3P box. After struggling a little she got it open and we parted ways.

I had a problem where my new apt. mgr. had my (year long!) residency address as "vacant". So a package that should be delivered correctly was instead on its way back to the sender. That problem was resolved quickly but unfortunately, it was too late to intercept the pkg. I had the great pleasure to work with Customer Service Agent Ms. **, who I cannot speak highly enough of! Her calm, professional abilities & kind friendliness made this unfortunate little incident less of an annoyance. I sure did appreciate her service today!

After living in Peachtree City for over 20 years, I’ve had countless experiences at the local post office—but my recent encounter with Dasia, a postal clerk, was truly refreshing and memorable. From the moment I stepped up to her window, her warm smile, cheerful demeanor, and genuine positivity instantly brightened my day. In a world where people often seem rushed, distant, or even downright rude, Dasia is a rare gem. Her energy is absolutely contagious—in the best way possible. She reminded me of the simple but powerful saying, “Be the one to put a smile on someone’s face today.” That is exactly what she did.

Today I had two issues. 1) Alert notification and 2) Account reset. I called in the Customer Service line and got unto a CSR named Greg, who was AWESOME. Greg was patient, knowledgeable, accurate, helpful, polite, professional and had the best customer service ethics I have experienced in a very long time. He was able to quickly resolve my two issues. USPS, if all your workers are like Greg, you would be the best customer service organization in the US. Kudos to Greg.

Today, I had the distinct pleasure of receiving truly outstanding service from Ivana during my passport renewal process. Initially, I was directed by the State Department to a different post office in Fredericksburg, where I had a less than satisfactory experience (600 Princess Anne St, Fredericksburg VA 22401). Despite having an appointment, the interaction was unhelpful (the ruddiest) and left me feeling frustrated, disrespectful and misinformed.

I have been quite frustrated with USPS in last few years. I buy/sell on eBay and Etsy as well as buy on Amazon, etc. For my stores I purchase postage from my office and follow tracking. I pay extra for Priority which really has come to mean nothing special. Estimated delivery dates from CA to east coast Priority are 2-4 days but most of the time now it takes a FULL week which is same as the 'Ground Advantage' [no advantage, it's a joke]. We are all being ripped off!

Huge thanks to Jason at the Weaverville Post Office for catching a loose check that accidentally went out with my company mail and making sure it got back to me. Exceptional service and much appreciated!

Had four packages of important papers to be delivered to four different addresses by priority mail 2-3 day service. One package was delivered to Colorado in four days, I can live with that. One package to Washington state took 2 weeks. Another one is still not delivered to Montana. Now 17 days. One package to Canada still not delivered. I am through with using the USPS.

Had mail held while away for 10 days. Carrier lost 2 days of mail. I know because I have our mail scanned daily. One day included replacement credit cards. Sadly, I can see holiday cards from out-of-state friends that I never received. Local post office person was useless and super rude every time I spoke with her. Mail deliverer was also not very nice anymore after I asked where he might (must) have mis-delivered the two days of our mail. Do yourself a big favor, don't allow USPS to hold your mail while away...unless you're okay with it being lost.

Broken merchandise, had a note saying it was broke before they received it. Had packages lost several times, filled a report and nothing. Poor customer service. I prefer UPS or other carriers for insured delivery.