USPS Reviews

The online po box annual renewal by credit card on the USPS website does NOT work. On Sept 1, received confirmation from chase that $210 was charged. A month later got a letter from post office that renewal was still outstanding.

It’s funny how there’s a heads-up for us reviewers to write a detailed summary of our experience from start to finish, when USPS can’t even find it in themselves to uphold that same standard. I’m already past my package’s expected delivery date, and the only service I’m left with is AI assistants.

"It's on the way..." are the most laughable words you will read on the USPS tracking system. How frustrating to see that your package arrived at the nearest station only to then be sent 2-3000 miles away across country, where it sits for days without an update. A normal 3-5 day delivery turns into 15+ days with no update -who knows where it is now? Now you get to worry if that expensive item you purchased is even going to arrive and then the subsequent hassle of trying to resolve the issue with the merchant and filling out the useless "Lost package" form on the USPS website - where they ask you to describe the contents of the package, I suppose so that someone can judge its value and take it home?

As usual the USPS has lost another package coming to me. That’s at least 50% so far this year out of 10 packages. Shipping rates aren’t too good when you consider how often they lose them. And tracking isn’t updated half the time so that’s useless. These people are funded by the taxpayer still to this day so they simply don’t care.

MY RATING IS A MINUS 1 MILLION! This is absolutely the worst POS service you could ever ask to do business with. The US Gov needs to end the contract with this scum ** outfit. All they do is lose and destroy mail and packages. Then deny claims. I absolutely HATE THIS SCUMBAG OUTFIT!!!! I sure understand why people go POSTAL. WE SHOULD GO POSTAL ON THE USPS.

In a 2 months period I experimented 2 sent mails not delivered (lost), regular mail with no tracking. Also one priority mail with tracking and expected delivery that spent 3 out of 4 days in the city from with I sent the envelope before being in transit, so time frame didn’t go as expected. Never happened before in many decades using the service. I suggest that everything that you handle must have a tracking number and dates managed as expected should be adjusted to real times. Thank you.

USPS is just like any other government service. Unreliable and absolutely worthless. Tracking system is broken and useless. Sometimes the mail doesn't even come at all. It is almost ALWAYS late, when they do decide to deliver. But, what can possibly be done about it? Our good for nothing "government" would never fix anything that wasn't specifically affecting them. Absolutely pathetic.

2 offenses so far: Lost my brother's suitcase (didn't pay for insurance so got nothing back, which was our mistake, but it wouldn't have happened if they haven't lost it in the first place) + We had a tracker and KNEW EXACTLY where the "missing" suitcase was but they did NOTHING to recover it. Lost 4 of my packages. Have it clearly on camera that I submitted the packages. Where did the packages go? I dunno.

Richmond Distribution Center should be shut down! You have a 50/50 chance on mail making it through this location. Use UPS or some other means. USPS and fedex are have an incompetents competition!!!!

USPS has sent my packages to more states and by my house twice in the last week. They even dropped it in my hometown then sent it across the country again. No wonder it cost so much to use the usps. It's Sept. and I'm still waiting on bills from last August. I guess I'll never see them. Between lost mail and late deliveries, you can not depend on them for any mail service. The common sense stuff is out the window too. What happened to the local delivery box, oh no that stuff gets a free ride all over the country before returning to the town it left, if it gets back there.

There was a time that the USPS was considered a very reliable means of delivery. Not so much anymore I've come to realize. Lost the package we sent to our grandchildren. No explanation, just never delivered. Now my wife's birthday card wasn't delivered with the birthday card for my daughter. Even though they were mailed from the Post Office together. Won't be the least surprised when the USPS is no longer delivering anything to anyone. No other delivery business would still be operating if they were like the USPS. We've paid for it long enough, it's no longer needed in this day and age. Let's shut it down!!!!

I have had a package in the Indianapolis Distribution center for over 2 weeks. It arrived there on August 29, 2026. I have complained and they can not find it. What are they doing there because it seems pretty obvious they are not working.

USPS sucks on getting my heart medication to me in the past month. I live in Ohio and it comes from Florida. 2 weeks ago it was in Indianapolis for 4 days and popped up across the the country in Montana. Now week and half ago ordered second round of meds and they sat in Florida for 4 days. This has cost me to run out of my meds twice now. I order early enough so will not run out but they have been making it possible for me to run out this past month. I tried to give benefit of doubt but when I ordered an item from Nevada and was here in 4 days yeah something is up.

I ordered an item through USPS first class from Arizona. I live in California. A 6 hour drive from the location. It has been over a week and my product still has not arrived. It was sent to some hub in Pennsylvania and has been sitting there for 3 days. The system is broken.

They don't deliver every day. I have a government check from state of Maine. I should have gotten Friday but no. Horrible service. Thumbs down. They missed Saturday too. Not kool USPS.

The USPS just needs to go out of business. They're unreliable, overpriced and useless. I get a picture every morning through their system that shows today's mail and when the mail gets here if it even shows up only half of it's actually there.

Expected a package on Sept. 8, only for me not to get any updates for 6 days after ordering it on Sept. 3. It said it was in Kansas for those 6 un-updated days, so I assume it was on a trailer where scanning it was not accessible which is fine. It wasn’t until it arrived in San Jose, Cali distribution center on the 9th. By this point my expected delivery date changed to Sept. 11. On that same day my package was delivered to San Francisco distribution center and left the next day. It arrived to Oakland distribution center that same day on the 10th. Same day it went BACK to San Jose. An hour away I believe?

I've repeatedly had the wrong mail dropped off at my house. Then I have to take it to them myself. And also other people have gotten mine. I don't trust to order anything anymore. I've never had less faith in the USPS as I do now. It's like the driver isn't even reading the addresses on the package. Please help Lawrence Michigan post office to train and monitor their staff.

Purchased next day delivery for some important paperwork that was not delivered until two days after it was scheduled to arrive. Repeated calls to customer service provided no more information than what I found on the tracking site. There were no weather issues. It seemed to be just indifference. This caused a major issue for my family with no explanation provided. To add to the insult, I had to stand in line at the post office, fill out a form and received a money order for my refund instead of a credit back to my original form of payment. I will never rely on USPS for something important again. Work on your customer service and do what the consumer pays for.

USPS tracking is horribly inaccurate, which makes it absolutely worthless. Package delivery times are routinely overestimated and never trustworthy. Throw in a holiday weekend, and the fun really begins.

My postal carrier deliverers my mail same time everyday. Theodore ** is a people person. He shows that he cares.

I never get my mail. I made a claim and the mail was never sent to my mailbox. Everyone got a stimulus check and a tariff check except me. Mine was cashed and I never got the money.

USPS Mobile tracking system is a joke. Don't trust USPS with any of your important deliveries. If I could have my mail delivered by another company I would change it in a heartbeat. The whole point of a tracking system is to keep track of a package where it is and when it's arriving. But what good is a mobile tracking system if the information on it is incorrect? This a federal institution that is responsible to carrying and delivering very important items and mail. The fact that a federal government agency is using a website and mobile app that my 10 year old son can make on a tablet should worry the public. This information and items they are responsible for handling is extremely important and they should have the necessary and updated tools available to insure proper security and delivery and they are not doing that.

I am furious with the complete lack of communication from the Catalina Avenue Post Office in Redondo Beach following the August 26 robbery of a postal worker, during which mail was reportedly stolen from two outside collection boxes. I only learned about this through Nextdoor — thank you to the community member who posted it. When I went to the Post Office the next morning, there was no notice on the doors, building, or affected mailboxes warning customers that their mail may have been compromised. I personally had over $20,000 in business bill payments and a cash payment in the mail. Others could have checks, banking information, legal documents, or other sensitive personal information at risk. People need immediate notice so they can stop payments, notify recipients, protect their accounts, and prevent bills from becoming delinquent.

Had experiences twice that my packages showed delivered in their system and I never relieved items to date. Poor follow up no proper accountability for items.

Many time lost my package, I was send box, received envelope and inside empty.

This service is just here to take customers' money, do nothing about their error in mailing certified mail. This is the fourth time I paid for certified mail and they deliver it to any zip code. It shows on their receipt printed up and certified mail receipt correct zip code, but certified card sent back a different zip code. Last Certified Mail sent for my State Taxes again on 8-10-26 with other zip code 48909 was sent to 48924. Called Post Office and they confirmed I was right and said a Postal Employee will call back. That's what happened last four times with no results and they made sure they kept my money. They are the worst service. Certified track #** and do look at the correct zip code you printed and then the wrong zip code you sent it to.

We moved into the house a year ago and they delivered a package to wrong address 4 times. I am missing thousands of dollars in items. When contacting the office they either ignore me or just say, "We'll look into it." I’m scared to order anything else.

Absolutely the worst shipping EVER! My packages are ALWAYS late! Unbelievable how terrible USPS is! People need to start using UPS

I sent a package via ground post. It reached within 3 days but the apartment office said they didn't receive it. When I contacted USPS they said they will reach out to me in 3 days and they did. They used tracking to identify the last location of the packaged, got the mail carrier and the apartment office to work together and found the package. It would have been easy to file a claim but I really appreciate the effort to actually find the package and ensure I receive it.

In the past 3 months, USPS has (a) erroneously failed to deliver a package to me, with a false claim of "insufficient address". When I tried to ascertain how the address was allegedly "insufficient", USPS did a cover-up and falsely claimed they didn't have a scan of the package, showing my address. (b) Lost a package addressed to me; [c] lost a check for $177, addressed to me.

I am absolutely DONE with USPS. I sent a package to my son. USPS may show it as “delivered,” but it was NOT delivered to my son. The mail carrier put it in the WRONG mailbox. Apparently, USPS considers that a successful delivery. Then I sent another package to my son at his new address, and that package didn’t make it either. I filed a claim expecting USPS to take responsibility, investigate what happened, and make it right. Instead, THEY DENIED THE CLAIM. So let me understand this: I pay USPS to deliver a package to a specific person at a specific address. They fail to properly deliver it, the package disappears, and then they deny the claim? What exactly am I paying for? Two packages. Two delivery problems. And when a customer asks USPS to stand behind the service they were paid to provide, the answer is essentially, “Too bad.”

Absolute trash service for packages. Estimated delivery dates mean nothing to them. Packages that are sent out from nearby addresses end up being sent 1000 miles away and then coming back, packages sit still for a week at certain facilities without updates. Incompetent overpaid workers collecting paychecks, that is all. Whoever is in charge should start hiring people that care (just a little at least), instead they hire workers that rather be on their cell phones checking messages and or making private calls.

I sent a package off for a special person's birthday 5 days ago and paid extra for priority mail to be delivered on time. The package still hasn't arrive at my person's residence in Texas and it was scheduled to be delivered today. I got an email saying it's now gonna get delivered tomorrow, two days late and after her birthday. There's absolutely no human contact through customer service anymore so I can't get anyone on the phone. When we pay extra we are supposed get what we paid for. I will NEVER use snail mail anymore. I feel like I've been robbed and violated.

Regarding SYRACUSE and Rochester NY distribution centers. I am near Ithaca NY. Ever since they started routing almost all our packages through here, more than 50% end up being misdirected. That's an absurd number of packages not being properly routed. I've seen stuff go all the way to Florida, the west coast and more before eventually getting to me WAY late. Today a package in Syracuse yesterday and was scheduled for delivery today went to Albany! The attempts to streamline service and save money has failed. Several of these were important and temperature sensitive medications that USPS ended up paying for since they were garbage by the time they got to us. Everyone in our general area from Ithaca to Binghamton and more are complaining of the same thing. I worked for USPS. I thought it was a mess 15 years ago but it is far worse now!

I shipped a Priority package August 10, 2026 to be delivered August 13th 2026. It had been sitting at the Dallas, Fort Worth Distribution Center for 3 days and the items in the package is no longer any good. 10 pounds of backed good down the drain due to people not doing their job. And postage is going up every time you turn around. In fact this is the second package this has happened to. UPS is the only way left.

I mailed a Priority Mail package with perishable items (peaches and cherries) from Portland, OR, to White Plains, NY, on July 27. Three days after the scheduled delivery date, the tracking still showed the package sitting in Portland. When I visited the Post Office, I was told it had been picked up the same day, but they could not provide any tracking updates. I was given a phone number, called three times, and never received a response. then contacted the White Plains Post Office, where I was told the package never arrived. I submitted a claim as advised, but it was denied with no explanation. This experience involved conflicting information, a lack of transparency in tracking, no follow‑up, and the loss of perishable goods. I am requesting clarification on what happened to the package and why my claim was denied without any reason.

That young woman filling in for the gentleman—who is always there, professional, and kind—is the exact opposite of him: she opens late, doesn't say hello, disappears into the back of the office only to reappear 30 minutes later, and gets angry if you call out to her; she is extremely unpleasant. This was on August 13, 2026.

Never picked up my package when shipped then had to wait ten days before item moved then they claimed tried to deliver it when they had not. Called USPS customer service and got nowhere. Whole thing stank.

It took 10 days to deliver a Priority Mail item sent from a USPS Post Office in Connecticut the morning of 7/30/2026. It finally arrived at a PO Box in Ohio on 8/8/2026. The USPS Tracking indicated that the item arrived at the Cincinnati, OH Distribution Center on 8/3/2026. When the status did not change, a Service Request was opened on 8/5. The USPS Customer Care Center was unable to provide an update on the Service Request, saying only that "they're working on it and someone will contact you soon." This was an important item. I suggest that if you have something of value, do not use the USPS and instead go with a private service who takes their mission seriously.