USPS

I had the most awesome experience with USPS and this is why... I ordered something on eBay and in my haste to order I gave them the wrong shipping address to my office (I was off by one number). When I tried to contact the seller prior to the shipment, they didn't reply in a timely manner. I tried to intercept the package with USPS, but they were having technical difficulties so I called them. Yeah I waited a good 40 minutes to get someone on the phone and they told me I couldn't intercept the package only the shipper could and it would cost $14.00, so I kept pursuing a remedy.

For the past 20 years we have been shipping packages from our post office in Kihei, Maui, Hawaii, to our children on the mainland without any problems. The USPS Priority Mail service and especially their tracking updates are always excellent. Every package is always delivered on time, or even earlier than expected, and no fragile item has ever broken. We have wanted to give them this review for years, but did not know where to do it. Everyone in this post office is a friend by now, and we cannot praise all of them enough. THANK YOU ALL!

I don't ship as much now as I did when I sold on eBay but USPS remains my favorite. I usually ship small to medium sized items and I love the free boxes and the price and I never had a complaint from a customer over shipping costs or poor packaging. Twice I needed professional packing for expensive artwork and other than that my post office served me and continues to serve me so well. It makes a huge difference to me to be helped by people who have know me for years. They always find the best way for me to ship anything.

These days, UPS is so much more expensive than USPS, so we use the post office. Plus, they have locations everywhere and their tracking has become more efficient. It remains a wonder to me that for just 50 cents, you can mail a letter anywhere in the U.S. and it will be there in just 2-3 days. In order for me to UPS or FedEx a letter anywhere in the U.S., it will cost me between $16 - $68, depending upon whether I want it to go 2-day or overnight and that is ridiculous. Packages are even higher now. Whereas a decade ago, it made sense to use UPS or FedEx, that is simply no longer the case with USPS' capabilities.

There is no comparison between the post office service and UPS. Whereas UPS throws (yes, THROWS) the packages onto our porch, the mail carriers ALWAYS rings our bell and places our packages neatly in the corner of our porch. I would especially like to mention that, early on Christmas Eve, as we were literally pulling out of the driveway for a 3-hour trip without our grandson's gifts (which was delayed by the seller), our postal carrier pulled up behind our car and placed the boxes in the trunk of our car! Normally, because of the layout of his route, our mail does not arrive until much later in the day, but because he noticed the shipper, he said he "had a feeling" it was supposed to have arrived sooner and he wanted to make sure it got to us "before Santa left." HE was our real Santa that day!

I have been using the USPS and it has worst delivery service in US. They steal uninsured packages all the time. They will mark it as delivered when in fact it never reached your house. And you can not retrieve anything. Use UPS or FedEx for your own safety.

I tried for two days to contact the Main Street post office (the main post office) in St. George, UT to report a broken latch on my mailbox but no one would answer the phone leaving my mail unsecured and vulnerable. I then tried to 800 number for the postal customer service and their directory will not accept a particular department request--it's on a loop that only leads to directory choices. This is such bad service; who's responsible for this?

I've been filing complaints with USPS for over 20 years at my current address. Tired of my mail being lost and getting other people's mail. NOTHING is ever done. All I get in return is "we'll talk to the carrier". We all know the definition of insanity is repeating the same process expecting different results.

We sent out all of our save the dates a few months back, only half got there and then we sent a follow up batch where none of them preceded to get delivered. Was extremely discouraged and when trying to resolve the issue I was put on hold for an hour before given the opportunity to even talk to a HUMAN BEING.

I have never, not even once received a package in a timely manner. Every single package arrives 10 days to 2 weeks late. The tracking shows all my items stalled in a check-in facility for a week without moving or leaving the location. Even after the estimated delivery date is way past due.