USPS Reviews

Excellent online and counter assistance. Lacking in delivery responsiveness. Unable to follow packaging instructions. Rushed drivers lack necessary care in placing packages in safe locations. Customer service follow ups are defensive and lack the care expected in today's service oriented world.

They will show in tracking that a package will leave a facility then go to another and then back to that facility before going to another only to repeat the process again. Total waste of time, money and resources.

This company in no way handles any packages with care. I have seen them deliver packages to the apartment complex that I reside at and they drop, throw, toss and pile heavy packages on top of packages that says handle with care or it say fragile. Boxes are busted open peoples item are hanging out or just out on the floor broken. Liquid spilled all over the floor from busted packages etc. I have returned multiple packages to stores due to being extremely damaged or have had to just toss them in the garbage, thank God some of the store understand and will refund or replace after sending photos of the damaged boxes and item.

I have found the drivers very friendly and upbeat, even when running to the door in 109 degree heat index in the summer. I live in Florida. I haven't had a problem with damaged items and they do deliver mostly when scheduled.

I would like to State that Wayne, my postman, has always been @ my home between 3:30 and 5:30pm EVERY DAY! My local post office are very helpful and friendly in Yalesville office. They always give me all options for shipping my packages. Very glad to have postal representation and wouldn't want to have anyone else.

I am a fan of the new Visual Mail Notification. I dont always check my mail daily so this is life saver when I'm waiting on something. They generally deliver about the same time every day and any boxes that dont fit in the box, come in the morning. This makes my life a lot easier.

High prices, slow delivery, but very friendly service in the post office! Instead of running very costly advertising they should invest that money in keeping post offices open and hiring more people to speed up delivery without higher cost.

I use USPS to mail packages during different times of the year. The if it fits, it ships boxes are great for packages being shipped long distance. The packages always arrive on time and they arrive in good shape. I also use the mail hold feature frequently.

I’ve always had a good experience with USPS. My boxes are shipped from MA to HI and yes be never had a problem. Arrives in about 5 days and boxes are intact. A bit pricey but it is what it is. Even during the holidays the boxes arrived in 5 days.

The Postal Service often times is not careful with packages as I have received some damaged ones in the past. Also, even when I am home and my car is visibly parked in my driveway, they will just leave a package and not ring the doorbell to let me know a package is sitting there. I have been a victim of porch pirates in the past.

Deliveries probably arrive late 30% of the time..The tracking site is totally useless... It's impossible to track properly on their tracking app... Their delivery information never updates until after delivery of package.

Whenever the mail person delivers packages to my home, they make sure to put them in a safe place and also puts our daily mail with them as well. I get daily emails showing me what mail and packages I can expect to receive that day.

It seems packages take a bit longer to track, but tend to be delivered sooner than expected. I receive mail that isn't mine often, even though we have repeatedly returned mail. Packages don't seem to get as much care as the other carriers.

I honestly really like USPS. I've done a lot of business with them lately. They may not have the fastest shipments, but they absolutely have the best value. +25% shipping time for -50% cost? Absolutely. Unless I need to move it overnight, then I will go with another shipping company. Also is very nice to have such low costs when shipping at the book rate.

At my local post office the staff are incredibly helpful with all of the USPS products. I send several packages weekly all over the US and I have only had one problem out of the hundreds of packages I’ve sent and not because of the post office. I did not know the packaging from the USPS was specifically provided for certain labels. I was mortified that a packaged has been return with a note stating this was the wrong packaging. This cost me loss of funds, but when I went to the post office I was explained the reasoning behind this and since then I have had zero issues.

When you get a notice that your shipment is out for delivery it will be delivered at the time specified. The delivery person is always very courteous and hands you your package with the right words and a smile.

They are the most dedicated personnel that performs their weekly function with deep professionalism. No matter who is on duty, they have very a timely and predictable delivery service. They even call out my first name if we meet on the street.

I think that the United States Postal Service does an incredible job. Their delivery is fast and efficient. Their employees are truly dedicated and helpful. Their website allows you to calculate delivery prices at home or at the office.

For a lesser price, they do a great job. Of course human error cannot be ignored as to delivery times and accuracy but if you have no time constraints, a couple of days delayed is worth the amount of money you paid.

I paid $20+ for a certified mail to China. It's just a simple 2-page invitation letter. After 21 days the mail was returned. They couldn't find the address. I mailed it using FedEx with the same address in China, the mail was delivered in one week.

I can see how it is hard for USPS to compete in this space. When I lived in a single family house, USPS was great, but now that I'm in an apartment it just doesn't work. They refuse to deliver to the door and the leasing office refuses to accept them. So I can only get packages that fit in my mailbox now.

USPS is been servicing the public forever. It's affordable and reliable. It has a delivery fee for every budget and they are in every community close to you. If you can't go to them, they come to you. I call that service!

Our local post office and employees are some of the best. You can always get an answer to all your questions and help when needed. I just wish the counter was open longer hours, as sometimes it is hard to get there before closing. If you work out of the town, you have to take time off to get there before they close.

Recently, I was waiting for a package that was brought to my house. The package wasn’t left. But, a note was left regarding the attempt to deliver. The note apparently blew away before I got home. A few days later I went to my local post office and the postal representative went out of her way to search for the package and contacted the delivery person for my area in an attempt to locate it. We were unsuccessful at that point. But, she made sure I knew who to contact the next morning. It turns out that I didn’t need to contact anyone. The package was brought to my house that night.

I appreciate that the USPS provides previews of the mail. Furthermore, all of their shipping emails have been accurate when it comes to the timeline for items that are scheduled to be delivered. None of my packages have been damaged or lost in transit.

Love the personalized care. She’s a part of my neighborhood. She’s friendly and concerned. I can count on her hand delivering packages by knocking and ringing my bell rather than just dropping it off on my doorstep. She understands the importance of my getting and picking up my packages quickly.

Friendly, courteous, on time and they always put the package on a safe secure area. Never open to the elements. I truly like the onetime concerns. You can tell they are well trained. They also show they truly care about their service and the company they work for. Let me add that their vehicles are always neat and clean. Never dirty. Why does this make a difference? It is a direct reflection of a commitment to quality service to its suppliers and the community they serve. It gives us— the customers— a vision of quality and commitment in a service area that we all expect from Amazon. You definitely are the best in all areas. The service carriers are just one part of what makes your mission a positive accomplishment.

I get packages delivered at least twice a month from USPS. So far, they deliver on time with no problems. I have also signed up to get emails daily on what to expect such as package or mail. This is very helpful to me.

Our US Postal Service is so under appreciated and underrated! I use a PO Box and could not be more satisfied with the SERVICE I received daily. I can't say the same for other shippers listed. The TRUMP administration would like to "profitize" the Postal Service and that would be a huge mistake, especially for people in rural areas!

Of all the choices, I find the USPS to be the most conscientious of all. Their driver do not bang up boxes, I have never received damaged boxes or merchandise. They take pride in their work. Their customer service is 2nd to none.

The drivers always go above and beyond when making deliveries and they are very courteous. I am always sure to offer them a bottled water in the summer for their efforts. Always topnotch service!! Thank you UPS!

I have never had a problem with USPS. The guy who delivers to my apartment makes sure you get the package he will ring your bell a couple times and knock wait a few minutes to see if your home before leaving. That's good customer service. I have only sent off a letter with a flat rate of 9.00. I think the 9.00 is too much for a envelope but I will continue to use their service.

I have always thought the post office did a great job. Recently though they seem to have dropped the ball. In 2019 I had packages sent to me returned to sender while post office claimed they tried to deliver to me. They did not attempt any delivery as I have email notification. Now this new year it has started up again. I had 3 packages returned to sender claiming they could not deliver. Yet one notification sent to me claims they delivered to my address. I asked post person they don't have a package for me. I have now made a formal complaint as it is getting ridiculous and is so frustrating when you need the items asap.

It is really hit and miss with these folks. Sometimes my package would come in a decent timeframe, while other times it would take several weeks to get my packages. There have been more than a few times where packages have been lost or took much longer to get to me when they should have been delivered within five business days.

I think the USPS has become lax with mail and packages. The online service is helpful but the packages will say delivered a day or 2 before they actually are. I also constantly get other people's mail. I deliver to neighbors if it's there's but I repeatedly write on envelopes to return mail. Been over a year and still get the same people's mail.

I have shipped with USPS, UPS and FEDEX. All of them have shipped within their time frame. The question is what shape the shipments were delivered in. UPS indicated I needed to ship in their box in order for it to ship in good condition. In 40 years I never heard that but they changed owners so that explains that. USPS consistently sends shipment at lower cost, within time frame, no excess surcharges, fuel charge, etc. Packages arrive in perfect condition and I can check on line to see delivery progress. The other shippers offer the same option.

I receive advance notice of shipment, which is good. I can watch for the package and be sure the porch pirates don't attack. Also advised when package has been delivered. I order a lot from Amazon. Have never received a package that appeared to be mishandled.

Very reliable service and having the ability to track a shipment is extremely helpful. I live in Hawaii and shipping here can create issues, including prolonged delivery times, with certain retailers.

I can no longer count on USPS. Their rates are too high, their processing is too slow and really just no longer competitive with the market. I rarely use them due to my previous experiences and do not recommend my customers using them.

Cheaper versus than the 2 largest national shippers and packages arrive in the same time frame. Their customer service has also gotten better in recent years and their wait time has gotten better as well.

I've had many packages delivered to me from USPS and they always arrived in a reasonable time and in good condition. The mail person is always polite and helpful especially if it is a heavy package. And I have nothing but good things to say about USPS, also at the post office they are very nice a helpful.

Reliable, daily visits, their big post box and they can fit it in, too big will walk it to porch. Courteous if I find them, easy pick up if they leave a note, cost effective, local branch with good hours.

Needs to be more reliable, handle packages more carefully. Sending packages is too expensive when other carriers are far more dependable. Timeliness of delivery could be improved also. A ground delivery 300 miles away might come in 1 day and other times 3 days, even when you pay for express delivery at a premium rate.

They really do deliver rain or shine. Always to my front door on my front porch. Friendly when engaged. Come to deliver on day or date called for by shipper. Always seem to be reliable. Packages usually in good shape upon arrival.

Shipping a larger package is very expensive. However the USPS is quick and efficient. The employees are very helpful and offer you choices as to which is the most economical way to ship it. They also offer you materials needed to secure your box for free.

We live in a town and have our mail delivered by a person. We can ask the PO to hold mail if we go away, and they have been impeccable about that. We have not had such great luck with other shipping co's. And often we will have to drive 1/2 hour to go pick up package if it is held by another shipping co. USPS has been excellent.

I deal with the USPS often. I send packages out more than occasionally. The packages I send always get there in a timely manner and they are not bent up or messed up in any kind of way. That's all I ask for with this kind of situation.

I have shipped from multiple places to Greece, they always make sure my packages make there safely and in perfect condition. No matter what you get tracking information, I have never had any problems. I’ve been shipping to Greece for over 20 years.

I have found that they deliver on weekends (not just holidays). Their trucks will be out on Sunday morning, delivering packages. Not sure if just my neighborhood or all over the country. I will say that they are trying very hard to be as good as possible and competitive with all the other companies, including Amazon.

I am very ambivalent when it comes to the USPS. It can deliver seven Christmas cards, all mailed at the same drop time and place, over a period of three weeks. Two sent to the same address arrived twelve days apart. One going to Colorado arrived a month later, the rest dribbled in over time. They were mailed twelve days before Christmas and the last arrived the middle of January. All but one contained checks for Christmas.

I love the reliability of the service, the fact that I get an email of what I am receiving that day, and that if I go into my branch they are always as helpful as possible. Not a lot of frills, but has all the things I need.

I think as far as prices you can’t beat the USPS but they could use more improvement in tracking although the informed delivery is good when it works. Speed delivery is another issue with them. Could use improvement in those areas.

I order items online and depending on the weight of the packages, USPS is normally the delivering company anyhow. A lot of the items are tendered to the USPS for them to deliver. So there for my experience is mostly pleasant.

USPS postal service can be really good but sometimes they're wrong with information given to me as I have experienced it twice with one being very recently. Sorry but have no time but that's the correct answer about USPS as they can be great but again, they can also mislead you unintentionally.

The mail carriers are always kind and thoughtful, they remember who you are and always have a pleasant attitude. They always make sure my packages are delivered on time. They have such a stressful job during the holidays its nice to see their pleasant disposition.

UPS delivers on time. Notifies you if there is a problem. Knocks on door to Let you know a package is there. Very couterous drivers. And customer service if you need to call them are helpful and couterous.

I know our delivery guy. He’s nice and professional. Have never had an issue with delivery. And he’s given me our packages if he sees us out of the house. And really appreciate the no knock-and-run mentality.

The USPS really needs to get it together. They constantly lose mail, put in someone else's box and have continue to raise prices a couple times a year for years. Their worker 90% of the time are not nice, very unfriendly and have very bad attitudes. Their customer service needs major improvement.

Very reliable - but tracking is not always uploaded until the item is delivered. Rates are much higher than FedEx but shipping is faster. I like the FedEx Home Delivery for price but they are slow. USPS are very expensive!!

Not a bad company but certainly not the best. Packages are thrown onto porches and delivery can be a little iffy! I would prefer to send all of my packages By FedEx. I have never had a problem with them and I’m afraid I can’t say that about USPS. We have been experiencing an ever increasing problem with porch Pirates and you would think that USPS would put the packages in a somewhat concealed space. However, it is certainly not Case.

Bad. They make mistakes, and hand you a paper to fill out to correct their mistake. Their mistake they should be required to fill out the paperwork.

I order a lot from Amazon and Ebay and have never had a problem with USPS. The people who deliver are courteous and very helpful. They make sure all my mail is together with a rubber band and leave everything in a safe place. I really appreciate their extra mile that they go when they deliver to me. Thank you USPS.

I don't ship often but when I do I'll ship via USPS. The post office nearest me is run better than most. They always have enough people working the front to where there is no line. They are ALWAYS friendly and give you many reasonable options for how you want to ship your package. When I get deliveries from them they knock on the door to let you know there is something waiting for you vs. FedEx who just dumps it on your porch and leaves. I've never shipped or received anything that was broken in transit and the boxes are in good condition when they arrive. I have several letter carriers and they are all very polite and helpful.

I order often online and receive most small shipments from USPS. Always in a timely manner or as timely as can be expected. Packages are always intact and nondamaged. I wouldn't hesitate to have any of my packages delivered by USPS. The price seems in line with all other forms of delivery, so I'm really pleased. Keep up the Awesome work, and thank you so much for the apparent hard job you that you perform 6 days a week. Signed, Pleased.

The price of stamps keeps climbing while the levels of service declines. Really think it’s time to privatize this service. The government is top heavy and we need to drastically cut the fat. I understand the need for a good pay scale and benefits but really it’s out of control in the postal service. Try to get rid of a bad employee and good luck with that. Total reform is badly needed.

The USPS delivers a large number of packages for us as we shop online constantly. They have an amazing Website. They have an amazing tracking system that not only works well for the States but works very well for International Shipments as well. The only place they lack based on my personal experience is when they lose a shipment which is extremely rare. When this happens their whole system of tracking becomes useless and I think they have a problem with Employee theft but can never prove it. Just thankful that this is very very rare but it does happen.

Their costs have really increased for mail and shipping boxes. Priority mail is no longer guarantee in a specific amount of time. Items get mistakenly shipped to incorrect states often which is very frustrating and time consuming on the package. Tracking isn’t updated as often as used to be. Down hill.

Every holiday season we wind up having issues with the carrier's ability to deliver packages on time or to the correct location. When calling customer service on lost packages we have been met with a "We don't make mistakes" attitude. They don't make mistakes but my neighbor 6 houses down had to bring me my Christmas package.

My packages get left where the instructions direct the drivers and my packages always arrive with a delivery update as requested. I have always received all of my deliveries without damage and on time.

I use to love going to the post office and using the prepaid boxes but now they went up in price and it’s getting out of hand with mailing things, even the stamps went up, soon people won’t be using the post office. They will use the internet.

Mail lady is rough with packages. Always send my mail to the wrong address. Can't seem to get any help rectifying situation. Talked to post master. They said they would talk to her. This has been going on for at least 5 years. Some of my paychecks never got delivered and never were returned to sender.

I have had 3-4 packages that have been lost or arrives late while in transit. They just sent like they don’t care anymore of packages make it to their destinations. I put in a missing request which should not have to happen to get my deliveries.

The USPS have never failed to deliver all our mail promptly and are yet to miss a letter! Most days we get some sort of package, letter, flyer, or the dreaded B word, Bills! Not once have we had to go to the post office for lack of their delivery services.

They deliver my medicine each month on Time on a regular basis. They always deliver my package around the same time every month. They place my package on my front porch and knock on the door. They are always nice and polite when I talk to them.

USPS has always delivered my mail and packages on time and in decent shape. Fed Ex is okay but expensive. UPS drivers are lunatics and some are down right rude! Some but not all. I've never had a bad experience when I've visited a USPS location and will continue to use as needed. Thanks for the opportunity to voice my opinion on shipping/mailing.

Every package shipped by USPS takes lot longer to deliver. Sometimes package is at same location for day or two. Even that tracking number is in the system, there is no activity with package for day or two. Because USPS is not doing anything with it.

OK, taking the quick list provided, I start with "price". For services offered ("Priority", 1st Class, &c.) & price charged, truth is, it's actually all the same service, except the very low-end (Parcel Post, media, &c.). Everything goes into bags that go into trucks that follow the very same route. (Easy fact to be verified, if need be.) Then, as with putting 8oz. coffee in a 1lb. can & charging the 1lb. price (because customers don't notice), USPS make the "free" boxes MUCH smaller & charge the same price. "Time scale": I strongly encourage customers to ask where their mail/parcels travel. USPS will send mail to "hubs", some, many miles in the opposite direction of destination, then to "sub hubs" rather than a "most direct". Carbon print? Gas prices? Customers pay the difference. Compare delivery times to UPS.

Our postal person gives us great service!! We are on a mail route, but packages are brought right up to our door along with any daily mail. She is prompt and courteous! She even takes time to greet our dog with pats and praise.

In the past 6 months, I've had packages delivered as well as needed to return packages & my experience at local post offices have been FAST & pleasant. Very helpful employees have helped me with questions & in processing my packages! I appreciate the quick process since I've done these transactions before heading to work or before getting on my train to head home.

I have only had one problem with USPS. They are usually wonderful and on time. And very efficient. Their timing is usually right on point. Their prices aren't that expensive and the quality of care that they take with all packages is what I love most.

USPS charged me $27 to ship a small box of books. A box arrived to the destination, but it was not the box I sent and it was missing half the books. The only explanation I got was a small sticker on the new box that said, "Sorry, package was damaged", but nothing about where the rest of the books are. I had to figure out how to file a missing items claim, but still, 3 months later, no books. So, they took $27 from me to lose half my books. They are incompetent and there is no way to hold them accountable.

While many packages have been transferred to this carrier, I have found that the packages sometimes are damaged, not the contents but the package itself. This leads one to believe that there is not much care taken with packages in their care.

Our local post office is great: friendly and helpful staff. Even when busy they usually have someone working with customers in line to make sure they know what they need before getting to the counter.

I use USPS several times a week for shipments. Very good about getting my packages delivered on time and taking care not to destroy packaging and contents. I would recommend anytime!! Like that you can go online and do orders and pickups which is so convenient!!

I find USPS to be slow and very inefficient. Their website is cumbersome and customer service is lacking. I’ve filed several inquiries regarding a package and after a month and 1/2 of claims and appeals finally got a resolution. Though I never got an explanation of why my package wasn’t delivered properly.

USPS has never delivered any packages to my home late. I've noticed some companies will drop the packages and go without alerting me to it's arrival, I've had one even throw my packages into the wrong backyard. Tracking packages is simple, it's delivered with or before the normal mail service.

The Smile-Makers of the World, constantly delivering with certainty and consistency. The people who really move the World from every stretch of the imagination, from every stretch of the planet. How many companies touch as many people as the USPS. How many people come to your door daily to bring you everything under the sun no matter the weather. How many people have delivered as many smiles.

This is the least expensive, time of Transit is acceptable and many times better than advertised. Employees are exceptionally attentive and helpful. Offices are conveniently located with good parking and accessibility. Online services are also very easily accessed and convenient to navigate. Compared with the other 2 main shipping services, coverage in rural areas is a great plus, living in a rural area myself this is one of their greatest positive points. Overall great service.

I have found that USPS can be a disappointing experience but fortunately, it has not been a constant type of experience. In the last 100 pieces that I have shipped with the USPS system I only had problems with 2 packages. Luckily the goods were intact but the boxes containing the items were damaged. The USPS handled my complaints very professionally and made adjustments to my account for the damages. I do enjoy using the USPS as it has made it much easier for me to fulfill my customers' orders.

I like this company because of their stand alone stores where you can drop of packages to return, you can buy shipping products, and you can drop of regular mail. The employees are friendly and helpful. The drivers are courteous and friendly. I would recommend this company to any one.

In most my life I've maybe had a couple issues that weren't too serious. I also trust the company in being reliable and honest. Plus makes their services available and conveniently accessible. Always keeps you updated in tracking of item being delivered. I can always count on USPS services. Thank You.

I ship USPS and UPS daily. USPS is so bad that no way would I ever give them all my business. Sadly eBay uses them so I am forced to plus they are more economical for residential deliveries. They should be! They deliver mail daily anyways! Yet their prices are now very close to competitive with UPS. Customer service with USPS I would have to rate a 1! They employ managers that don't know how to print pick up slips. They forget daily pickups all the time. The amount of damages is ...well let's just say I ship a ton more with UPS and last year 1 damage all year. One! USPS...I can't even count!!! Pitiful. I finally have a carrier that is good but I don't hold my breath. The relief drivers are pitiful and every day carriers change all the time so hard to get excited. I pray he stays on my route! Thanks.

Professional, on time and the package is at the doorstep...not near the sidewalk. Most delivery services leave the package at the start of my walkway. I also think dropoffs are easy and never a problem. They are here to assist...

On a whole it's my mail carrier who I hold in good standards. Makes sure your mail is safe, and out of reach from people who have no regard for other people's property and no respect for themselves. He is very good.

Very rarely will I get a delivery in the morning time. It's usually in the afternoon or late in the evening, if they can improve that they would be great! The drivers are always courteous and handle the cargo with care. That's a good point but I'm a morning person and I wouldn't mind getting my packages delivered in the morning... Just saying.

Quality of service at USPS has steadily declined over years. Counter service can require a long wait. Time to delivery varies significantly from decent to extended. Sad to see. Counter service at stations varies between stations. Many employees don't seem to care.

I feel like the "other" shippers don't take the time to care for my packages. THE USPS has friendly staff who we see daily and have a friendly ali when it comes to receiving our items. The drivers are more compassionate about the things we order noticing if we are home or if it is safe to leave package, they care.

Placing mail and packages to the wrong address. Also I have had many things returned or lost stating “no one at the address” when I have lived at the same address for 25 years (my husband built our home).

My brother is in Afghanistan and I send him goodies once a month. The one flat rate box is amazing! Doesn't matter how much it weighs, it's all the same as long as it fits. And the cost is super. FedEx and UPS cost SO MUCH MORE to send. Love USPS!

I've made many order only to have my New Air Ninja air fryer to be thrown onto the porch. Not Happy at all. My second experience was similar watching the post walk across the lawn and tossing my new Chrome Hubcaps. Damaged them before I could open the box.

USPS is a fairly reliable way to ship, if it's not an emergency and your arrival date isn't always critical. Perhaps it's more efficient in larger cities, but given the fact that it is indeed 2020, things should be better all around.

The post office has informed delivery. I get a text update the whole time my package is in transit and the time it is delivered. They are very punctual and efficient, very dependable service nor rain nor sleet nor dark of night shall keep the postman from his appointed rounds. Perfect description.

Deliveries take a very long time and often arrive to my home damaged. My postal carrier bends and shoves things into my box that should never be bent. Packages have been opened and hastily taped back together. Packages destined for me have been delivered to complete strangers. One box was left at a clearly vacant house next door even though it was obvious no one lives there and my home is clearly marked. It sat on that porch for a month before I noticed it and decided to take a look. My mail is often left in the neighbor's mailbox and I get mail for people who live in entirely different neighborhoods in my own mailbox. One time I received a Veteran's diabetic medication - his address was not even close to mine in proximity or appearance. I have received random Social Security checks, too! The whole situation is terrifying.

I used the Flat Rate Priority envelope for $7.50. Price is fair to send important papers in 1 to 3 business days but delivery time took longer than advertised. Mailed out on a Monday with no holidays and it took 5 days to reach recipient - the same amount of days for regular mail. Needless to say my paperwork missed its deadline by 2 days. I complained, to no avail. This was not the 1st time this has happened. If you have a deadline to beat spend the money for Fed Ex overnight because they do deliver as advertised.

Excellent on time service. Folks need to think about USPS. Most economical of all the carriers. They're my only choice because they have all the qualities that are important; reliability, variety of shipping options, timely delivery, and expert handling of the packages.

The gentleman that drives the truck and delivers packages to my house very pleasant, always says hello when he sees me and always puts my packages to the back door since I asked him once before, he never throws merchandise in yard, he puts packages down with respect and not to damage whatever in cartons. That is what I call a respectable person that cares on how he delivers your packages and being polite to others.

USPS doesn't get enough credit for the job they do overall. They have a great number of really high quality services. They deliver letters all the way to big packages just like the bigger delivery services but at a cheaper rate if you have a day or two to spare. The boxes and envelopes are mostly cared for and not damaged by delivery. Sometimes if you have a lot of mail and soft packages the mailbox will be overstuffed but other than that the services they provide are top notch.

They are very efficient. They send updates when your package will arrive. They are reasonable with their prices. I would use them for my shipping. I'm very satisfied with all their needs. They are very polite when you call and have questions on the phone. You don't hold on that long.

I've had poor experiences with this company. From damaged packages to late deliveries. I have had to attempt to track down a package physically more than once. The tracking would say out for delivery and then at the end of the day would say ready for pick up. Next day I would go to the local post office for pick up and the package was actually out for delivery.

I personally find USPS is much more cost effective than other companies. The delivery time is more accurate. Less damage to packages. More convenient since I live in a small town, I do not have to drive to a big city for service.

My daughter is a college student and of course required books. We purchased the books via Amazon and immediately were given the time frame when we would received the items. The caveat: she's located on a college campus and would the books arrive in a timely fashion. Much to my surprise the package was delivered at the assigned located and at the state time. Thanks USPS.

I think they provide good value service for the cost. The tracking ability is top-notch. Rarely have I had a bad experience and I like all the locations I have access for returns. International options are a bonus.

USPS is the best option for cost effective shipping. Sending packages is easy with their office pickup and prompt service. I cannot imagine using any other service for regular or priority service for packages domestically or abroad.

I know my Post Office and my Post Delivery People are great, service is the best, at the Post Office and at the mailbox. I have seen my mail person hustle to get our mail delivered in all kinds of weather.

Since their competition has improved and grown, so has the USPS. Sunday deliveries, checks on deliveries, and better monitoring of carriers. All in all much improved in the last 8 years. Also seem to be much better at caring for your packages. I'm sure there is still room for improvement but things seem to be going up.

I am happy with USPS. I do like they ship in boxes. They are so convenient. The price is somewhat high. I wish they offered different sizes in addition to what they already offer. Sometimes a box is either too small or too big.

My overall experience has been fine with one exception, they cannot compete at the base, ground, shipping level. Be prepared for 2 weeks, and that's more than a one time expierience. Price wise they are only competitive at the ground level.

USPS is the most convenient shippers, Apartment complexes accept their packages but not the other guys. Sure they deliver to your doorstep, but sadly, people steal their package. With USPS the package is always under the watchful eye of someone.

Prices are competitive, but shipping anything is expensive. USPS is reliable and easy to deal with. Self service kiosk frequently out of order so weekend and evening shipping can be a challenge. Only alternative for that is UPS at Staples which will take packages up to 8 pm, also 7 days a week. Just be aware there is only one pickup time Monday to Friday. Price is comparable to USPS. The other good thing about USPS is their informed delivery option, allows you to know when you will receive a package.

I've received some packages bent as normal, some look like a rabid wolf got a hold of it. Also have had the wrong mail and neighbour received my mail. I hope the surprise package is worth this. Thank You.

Signed up for the USPS informed delivery. To my shock we have not been receiving the mail that gets scanned and says out for delivery today. We have missed important documents including TAX paperwork. On top of that, the worker feels it's okay to leave packages on the street or in-between our and the neighbor's mailbox. Too lazy to even bring to the door.

USPS makes it very difficult for folks in rural areas to receive packages. Their tracking information is terrible, it's never up to date and they've reduced the post office hours so badly, we can only receive packages once a week when we can pick them up on a Saturday.

Overall USPS is great, however with cuts recently it takes longer for my mail to get from one place to another. I like that I can print postage and put it on my parcels. It saves me time and money. I also save by using Click and ship.

Packages shipped by the USPS generally arrive on time. Sometimes, though infrequently, the package is damaged, and in one instance the contents were damaged as well. The USPS would not pay for return shipping because the package had been opened, even though I told them the damage was only visible when I opened the package.

Of course, the USPS delivers to your house, and you may have the option of always having a lockbox to place parcels in, depending on your mailbox situation. I just also want to give a shout out to the general helpfulness of USPS personnel. In my experience, they are kind and willing to help you figure out almost any mailing situation. While other carriers also may do this, the USPS provides a neighbor helping neighbor feel. It's the same faces each time, and you can build a trusting relationship.

I have lately having to send 12 plus letters that required proof of delivery due to deadlines. Of the 12 only two were partially legible as far as knowing the name. Several just had a partial letter and a line. Some had all the above and no date of delivery. I tried to complain. Waited on hold 4 times longer than an hour. Went into local post office to complain. Agent's response, "What do you want to do?" I stated, "How about my money back?" "Oh we don't offer that." How about trying to get these people to do their job and when we pay 8 to 20 dollars at least check the return card for a legible name and date. And that was me being ridiculous. Idiots is the only feeling I have for USPS services.

Professional fast and great care in handling packages. I was able to track my package, on a daily basis, but also in most cases arrived sooner than first planned. I would ABSOLUTELY recommend USPS for all my shipping needs.

Horrible shipping service and mail for this company, always putting packages in the wrong boxes and driving too fast also. I'm unsure it is only happening at my zip code area or neighborhood at 77041. Service may be better in other areas, I guess!

I ship flat rate packages across the country regularly to my daughter. Always arrive timely and in good condition. My only complaint about USPS is the local delivery at home. Often important letters/packages get delivered to another street with the same number as our house. Likewise, we get their mail/packages.

Local level post office has mediocre customer service, packages often aren't delivered on time as they do not make the trucks from the bigger cities. When questioned about missing package it is like pulling teeth to get straight answers.

They damage mailboxes and don’t want to replace them and when things are sent from company the UPS transfers them to USPS. They are never here when they tell us that they are going to be here! They are either a week to two weeks late! Plus all I have had was rude people to deal with from usps. Thank you kindly. Plus their prices are way too high for us low income people and stamps are always way too high.

I have chosen USPS as my go-to for shipping because they offer the same quality service and slightly lesser cost than UPS. Plus I am proud to support my mail carrier. I recently needed to ship a gift, USPS was able to ship Priority for about $8 and UPS offered 4 day option at the time at $14. My post office was nearby so I went there instead.

I ordered at least a $1000.00. for Christmas online. And received all my merchandise in excellent condition. And on time. I would give them a 5* rating. And will continue to use them as a preferred carrier. I recommend them to all my friends and family.

Good service if you are shipping a small item and use a discount provider like PayPal shipping. If you use the USPS web page for shipping you pay more. Local letter carriers are very good at delivering items. A very good web based tracking servcie to track delivery.

I use USPS because I trust the service and the company. The cost is always cheaper than the UPS and Fedex. My packages arrive on time with no issues or delays. If I could improve anything, it would be the wait time to get help. It is always a line and not enough workers to make the line move much faster.

The US Post office is sometimes all screwed up with their delivery schedule. A package can bounce back and forth between 2 terminal locations sometimes for no reason for 2 days Then get delivered. They are competitive in their rates but not competitive in their package insurance costs if the package is worth over $50.00.

Great service in all kinds of weather. No delays whatsoever. Make sure to honor your postal workers for their hard work. What have you done for your postal worker today? Great things happen with the United States Postal Service

USPS has been around since this country began and has evolved into a superb second to none service. Pricing, insurance, delivery, tracking, all the extras one requires are available either at the post office or in the comfort of your own home. Shipping boxes, envelopes and forms are also free, no one else offers this. Reliability, quality and a service one can trust with the stamp of the US to back it.

We live in a rural area where we do not have to worry about someone walking up and stealing packages. USPS will take the time to put the package inside the porch when it is raining. Very friendly to talk to and really take care not to go into the grassy areas of the yard.

Overall I like the US Post Office. They have priority express shipping which gets packages there in a day or two and priority which gets packages there in 2 to 3 days. I think their prices are pretty fair considering their speed and Convenience. I particularly like that if you aren't going to be home for a few days you can have your mail and packages held so they are not the victim of porch pirates.

The USPS has been about the only shipping company I have used. I rarely ship anything so it is the closest and easiest for me to access. As far as cost I would think they have to be competitive to other shippers. I used to work as a casual at the USPS and helped unload semi trailers. They always told us to be careful when unloading boxes - to treat them like they were going to your house. I'm sure there is always room for improvement so I didn't give them 5's but I have been satisfied with their shipping.

Our local post office delivers our packages in snow banks, to the wrong address, and sometimes not at all, just leaving them in their trucks. The local postmaster does a good job but the delivery people are grossly incompetent and no one seems to be able to change that.

I just shipped out a custom clock and art piece to a friend from California to Wisconsin. It was 1.3 lb and the lowest rate for ground shipping was $13.60. Small sized package as well, maybe 10 by 12 in. Way overpriced in my opinion.

Always good, never had a problem. They are always prompt and polite. I've never got an item that was damaged or incorrect. And they never gave me a problem when sending stuff either. I've gotten my items damaged when using Fedex.

Our postal carrier is awesome! Always bring packages to the door. If there is any mail with the package he brings that as well. We once had a UPS Driver that threw our packages to the top of the porch instead of walking up the steps.

I usually order packages and they come so fast with USPS. They update you and keep you updated until you’ve receive it and always know where my package is. If it gets lost they will always tell me or notify me.

USPS has been delivering mail for over 100 years. The thought that I can pay less than 3.00 dollars (media mail) and drop a package in the mail to any address in the world and somehow they can get it there is mind blowing. I'm so glad that online signs are taking over. That mean more business for USPS. Most trusted business in America.

I made the mistake of sending a cashier's check through them. It just had to go from Philadelphia to NYC. According to the tracking the letter ended up in Phoenix, AZ somehow, then the tracking just stalled on "in transit". Speaking to them on the phone, I learned basically there are no guarantees with 1-3 days priority mail and I was SOL. (Fortunately the bank is stopping payment on the check.)

Twice now I have ordered something on Amazon and didn't receive my package when I was supposed to because of a "delay" in our postal service. The first time this happened, when I finally did get it, two days after the day I was supposed to, all I got was an empty envelope. Thankfully amazon refunded my entire purchase. When I get this one I better get more than an empty box or envelope.

I have spoken to USPS twice now via phone, about getting other people’s mail, neighbors bringing me my mail, and packages left out in the rain - given case numbers and then told after the second time, that Consumer Affairs would contact me. Hasn't happened. What is my next step? I am having my packages sent to my parents home due to the awful service in my town. And this complaint resonates citywide on social media, so it’s not just one person having trouble. I’m hoping to get action for us all!

On Dec 20th 2019, I paid $10 for 2 day shipping to send a package to a friend staying at her mother's house in Oregon for the holidays. The estimated delivery date was 12/23. The package was mistakenly sent to Washington, and stayed at a facility there for a WHOLE MONTH. During this time, the tracking number claimed the package was "in transit," which led me to believe the mistake was being remedied. Meanwhile, my friend went back home to California after the holidays. The package is still in limbo, but now even if it did end up at the address I sent it to, my friend would not be there to receive it, because of a mistake made BY THE POSTAL SERVICE.

It took 20 days to have a piece of mail send to us from North Carolina... 20 Days!!! This is unsat you morons!! It is no wonder you people are called incompetent with service like this.... What has happened to you idiots.... Don't you know how to deliver the mail anymore!!!! This is just unacceptable when we are responsible for late fees that are caused by you incompetence....

They are just awful. I spent about an hour with the rep (Mike) to figure out why this one package from Amazon wasn't delivered to my office, even though all other packages from Amazon came in fine. After correcting the problem and scheduling a re-delivery (I have the re-delivery number), on the day I was supposed to get my item I find out they returned the item back to the sender.

I went into USPS Ybor city location Tampa Florida hoping to mail some packages, I was denied service and my mail was refused. I asked the reason just to be logical since it's a business, the manager and cashier gave no reason and then ignored me. I dont know if this is a race issue but It happens continuously and I hope for better.

I had a package being delivered and have my house gated and with two big dogs. My USPS driver got rubber bands together and tied up my package, then tied it to the gate so it was hanging halfway on the fence so the dogs wouldn’t get it. He went out of his way so my package wouldn’t be ripped apart. Thank you so much!

I have been using the USPS and it has worst delivery service in US. They steal uninsured packages all the time. They will mark it as delivered when in fact it never reached your house. And you can not retrieve anything. Use UPS or FedEx for your own safety.

I tried for two days to contact the Main Street post office (the main post office) in St. George, UT to report a broken latch on my mailbox but no one would answer the phone leaving my mail unsecured and vulnerable. I then tried to 800 number for the postal customer service and their directory will not accept a particular department request--it's on a loop that only leads to directory choices. This is such bad service; who's responsible for this?

I've been filing complaints with USPS for over 20 years at my current address. Tired of my mail being lost and getting other people's mail. NOTHING is ever done. All I get in return is "we'll talk to the carrier". We all know the definition of insanity is repeating the same process expecting different results.

We sent out all of our save the dates a few months back, only half got there and then we sent a follow up batch where none of them preceded to get delivered. Was extremely discouraged and when trying to resolve the issue I was put on hold for an hour before given the opportunity to even talk to a HUMAN BEING.

I have never, not even once received a package in a timely manner. Every single package arrives 10 days to 2 weeks late. The tracking shows all my items stalled in a check-in facility for a week without moving or leaving the location. Even after the estimated delivery date is way past due.

My package sat in one of their facilities For 3 weeks once without moving through the system as I was tracking it. Took me almost a month to get the package from Penn to Ohio. Another time I Sent a item sold on Ebay a few states over and same thing happened. It sat idle with the tracking info not changing while the customer worried that it would fail to arrive on time for a Christmas gift. Got many angry emails from customer and it threatened my positive feedback. Finally arrived after a case was opened but customer missed item in time for Christmas. Now, same thing happening. I have a package that failed to arrive on time per tracking info and it's just sitting somewhere and not advancing thru the system. Had to open a case. In my opinion and experiences USPS is a very slow company with shipping and appear to be careless when handling products to be shipped.

Sent my sister a box with small items in it. I ensured to tape all ends where the box might open so the items would not slip. When the box got to my sister, the box was empty. She immediately sent me pictures of the box and it clearly showed it was tampered with. The box was not taped the same way I taped it prior to mailing it and the box also showed signs of forceful opening. I will never send anything through USPS. Don't trust them, don't send anything through them, it's worth paying more through private mailing system than mailing anything through USPS.

Was expecting time sensitive package (contract for a customer and check) was accepted in Tenn USPS office for next day delivery, with a delivery date of next day by 3pm to S Fl. My wife was home all morning and day, I was home after 2pm waiting. Regular mail came, but no next day package. No notices left, still no package now 5pm. My suggestion, spend the extra bucks and use FedEx, for me they have NEVER missed a PROMISED delivery time.

Every year we are quoted when a package will be delivered through USPS once it's been recorded from International shipping into the US. Every year we send the package a month in advance. We received packages fine but the shipping into the US is NEVER on time. They are over priced and NEVER deliver on time and trying to reach someone is near impossible without being transferred over and over. This is why USPS is failing and only wants more money to provide a service they already cannot handle. Sad....

The estimated time for delivery that USPS gives you is rarely correct. I mean it’s fine if the package doesn’t get here until after Christmas but don’t lie to me and tell me that it would. The anticipation is killing me and playing with my emotions. I don’t like that. Just tell me when it gets here and don’t try to please me by lying to me.

Today is Christmas Eve and I was supposed to receive my package yesterday. It was a present for my younger brother and I don't have the money to go out and get another one at the moment. I'm really mad because I can't even get refunded same day. I really need this present. It's my first year away from home and I want to make sure that my siblings get a good present from me. I'm just mad because the tracking said that it was delivered when I never received it. I even went walking 15 minutes in the pouring rain to neighbouring buildings to see if they received my package. None have. Normally I wouldn't even care about not receiving my package but because tomorrow is Christmas and now I don't have a present for my siblings I'm mad. I'm more than mad. I'm devastated, my first year away from home and now I look like a terrible sibling.

I mailed 4 packages for my children for Christmas using USPS Priority Mail because they guaranteed that my packages would be there by Christmas. One of the four packages did not make it and since I live in another state, there is no recourse. One of my children will not get their gift for Christmas. I will no longer use USPS for packages that need to get to their destination by a certain date.

I mailed two packages from Oahu to Zurich on December 6th. I never had a problem in the past and it always took 5 to 7 days for the recipient to get it. This time it took them 9 days to get it to los.. Now they are unable to give me an exact location of one of the package and keep giving me a run around answer about it moving within the USPS network. We are the 24 and I guess bye bye Christmas for the recipient since that package is somewhere I don't know where in their network which they don't seem to know either.

Kenny ** Back Roads Hot Rods !CAUTION! Our USPS is delivering lumps of coal this Christmas. I shipped a package (vintage auto part) to Lula Georgia from Campton Kentucky. The receipt is marked C.O.D., STREET DELIVERY and was insured. Sounds clear, simple and normal procedure, right? Oh No It's Not! The package arrived damaged and so it begins.

The estimated delivery date was ridiculous. The package was suppose to be delivered by 12/21, but it didn’t. Per tracking history it arrived at the distribution center on 12/21 on Oahu. I sent it from Kaneohe on 12/17. Which means it took 4 days to go across the island which is an hour away. It still needs to go to Oregon... next time UPS or FedEx.

The USPS somehow manages to get worse and worse as time goes by. Not a single one of many packages I have ordered lately has been on time, nor has the tracking been worth a damn. It might get scanned at one stop, not scanned at another, or never scanned, but it's never accurate. You can check tracking on ebay, then check the same tracking on USPS Informed Delivery, then check it again on USPS Tracking, and get three different tracking results. Why bother even having a tracking system that can't be monitored for employee adherence to the rules?

Fast and professional service. I ordered to EU and shipped very fast. Rates are affordable for this professional service. The tracking is accurate and you can choose to receive sms and e-mail updates. Recommended.

Most corrupt management which is not for the people, they are running a scam which is not good for the environment of the coming generation. Wrong people in wrong spot. Way more wrong people in the management which has destroyed the postal system which needs strongly to be privatized.

Followed tracking of item I purchased that was supposed to be delivered on Monday. Tracking says there was not a secure place to leave the package. There was another smaller package left in large locker. Another package would have fit in that roomy and large locker. Carrier says he left a notice, he did not. Filled out online form to have package redelivered today. Nothing. So tired of not getting my regular mail, magazines and packages. Tired of fighting the mail carrier for my stuff.

Had item shipped from Japan. The tracking history was constantly updated and during Xmas holiday season moved really quickly. The postman who delivered was especially pleasant. Great service. Would definitely recommend.

This problem has been going on for a while; nor is anyone returning my calls. I go a week with no mail and bills are time sensitive. Most of the flyers are expired because of not getting my mail on time.

On Monday, 11/25/19; I encountered Letter Carrier - Robin **. Ms. Watkins was substituting for my regular Business Carrier; Mr. **, while he was vacationing. I encountered Ms. ** at approximately 3:50 PM, after waiting for our mail to be delivered, and picked up; I went to our office on the lower level to discover Ms. ** had "thrown" the mail on the floor outside of the door of the suite. This suite does not receive mail. Had Ms. ** checked the address on ANY of the letters, she would have seen the correct suite number.

Package was shipped from Wauconda, Il. on Mon. 11/25/19. Destination was Bedford, In. 303 miles away. Estimated delivery Fri. 11/29/19 by end of day. Tracking shows that package arrived at Network Distribution Center, Pittsburg, Pa. Fri. 11/29/19. Wauconda thru Chicago Distribution Center to Pittsburg Distribution Center and back to Bedford, In. is over 900 miles, (that's if it doesn't go to Los Angeles first). It is no wonder the USPS is always in the red!

I filed a complaint with the US Postal Service regarding the Post Office in Madison, NC with no results. The Madison, NC Post Office has absolutely NO regard for mail security. I'm a military veteran and recently moved to Madison. I was away for several days and was notified by the manager of my apartment complex that a torn VA Medical Center pharmaceutical package with my name was laying by her office door. My critical prescriptions were left in front of my apartment door, out in the open, where someone rifled through it apparently looking for opiate medication, which they never found. This package was small enough to fit in my lock box, but instead was left in front of my door where residents and their visitors frequently traffic the hallway.

First I only give 2 stars due to the fact that my packages over many years have never had an issue. The fun begins when you do have a destroyed USPS package and file insurance. Shipped Priority mail you automatically receive so called $50 insurance. The insurance process would get negative 5 stars if possible. Package arrives to addressee torn open on one end and contents missing in a USPS bag with a "We care" label. Contact USPS, no noted history of suspected damage, seems like this day and time it could be scanned and noted (possibly photographed) on tracking for later use with damage claim, nope! (Later confirmed by post office pictures showing package damaged sometime during shipping process in USPS possession.)

I cannot believe the stupidity that is put up within this company. I paid for an item to be shipped to my house. The mail carrier hands me a slip that says sorry I missed you. I said, "You didn’t miss me. I’m right here." She said, "Oh I couldn’t get your package in my car so you will have to go pick it up from the post office." So already I have paid for something to be shipped through a company who’s vehicle is not able to carry what I paid them to deliver to my house so I drive 25 minutes to the post office for them to hand me a package that is the size of my hand. I paid to have this shipped to my home. They did not even try. The problem is in the management. If they would not allow these type of pathetic actions then it would not happen so often. Maybe get better management? Just a thought.

I would love to give this 0 stars, honestly. Their website is awful, my package was ordered November 1st 2019, was shipped on the 7th (not their fault) BUT I haven't gotten an update on my package that was worth $100.00 USD. I am so disappointed, I live in Canada and it's now the 22nd of November. My package is now considered late and their contact us section is useless. It won't allow me to file a report to contact them but I can't because I have a postal code and not a zip code. Would love to speak to someone about this but sadly can't, if you have the option to choose this shipping company over another, DON'T. You won't see your package for weeks after you order it.

This is regarding USPS Tracking Number: **. The envelope contained my green card that I waited for months and costs me $ 580. The envelope was delivered on October 19th to a wrong address. Per Kent local post office, the GPS showed the envelope was delivered to different location. I was told to wait and see if the person whom the envelope delivered to return it. It is more than 30 days and did not get it. I contacted US Immigration office and was told since the carrier tracking page showed as if the mail was delivered to my address and I have to pay $580 and do a new application and waits for months to get a replacement card. USPS has to work hard to get the lost mail or USPS has to edit the trucking confirmation to show the actual address the mail was delivered or pay me $580.00 to cover for replacement card. Thank you. Muluken **

Have to laugh at the four stars review at the top of the page, not to mention the glowing endorsement from this ConsumerAffairs site. At least Americans have some kind of recourse, but if you're an International purchaser of something on eBay you not only get ripped off for a non-existent service (ie: Priority!) there's no mechanism for complaint because international callers cannot access the 800 numbers and the appropriate website requires a ZIP code to take the enquiry to the next page.

I received a package of a stained glass box I ordered from an Etsy artist. It literally said "FRAGILE" and "GLASS" on every side of the box. It arrived with the box crushed so hard that one side was torn open in the middle. It could only be deliberate as there is no way a box would be crushed in this way accidentally. Fortunately the seller had packed it so well, with so much bubble wrap and packing peanuts that through some miracle the item was still intact. But this is ridiculous and the USPS should be ashamed of the caliber of people they are hiring that would handle packages in this way.

Tough to take any of these mindless robots seriously. It's like they wake up everyday with the sole intent to deliver junk to people who don't want it, and the fact that none of them seem concerned with the fact that I don't want the junk, is a piss poor reflection of USPS leadership going up to the highest level. Not to mention, their customer service ticket "resolution" system is complete and utter CRAP, and their Consumer Affairs department is proving to be a joke, except I don't think anyone on my side is laughing.

ZERO STARS!!!! USPS has no integrity or work ethic. They always delay my 2 day signed packages at least a week! At this time they have one they have had since November 12, 2019 and here it is the 16 and they still haven't moved. I'm stuck at home waiting for it, and the lady on the phone can't tell me where my package is either and was about as helpful as a bag or rocks! I'm getting sick and tired of these people. I don't have this problem with Amazon, UPS or DHL whom has a incredibly work ethic!

I attempted to use click and ship, but the transaction failed. Moments later, I was debited by my bank. I call my bank to explain and they say Usps processed the transaction. I call USPS, and A guy with a middle east accent picks the call. This guy is in condescending to say the least. I tell him to cut the crap and solve my problem. Of course, he threatens to hang up on me which makes me calm considering I waited for 1hr to speak to this inept employee of USPS. I then ask him to transfer me to a superior - how silly I was! No superior I am sure so he places me on hold for 10mins then states his superior is unavailable. He says he has to contact the right department to handle the case and I will be contacted in 24 hrs. Well, I was contacted but the mail is more or less something you will find in an FAQ. NEVER AGAIN!

For years, the USPS delivery person just leaves a "sorry we missed you" note on our door instead of actually determining if we are home. He never ever rings the doorbell, and the doorbell is in good working order. Today, he did it again: And I think it's because he is too lazy to get the oversized package out of his truck, and is hoping someone else will have to deal with it. I paid premium delivery to get this package today, stayed home for delivery, and then the lazy, lying delivery person didn't even bother to ring the bell. Also, his notes are always illegible and have very limited information on them.

They obviously no longer care about customer service. They lost your packages and don't do anything about it. Yes you can open a claim but no one really cares and then they will close your claim, without actually doing anything and mark it as resolved. Even when your package is still missing. Also it doesn't matter if your package is certified, priority, whatever, it's all the same. At this point I am not sure why they are still in business.

Be aware that USPS no longer delivers the mail in select small towns. It is simply not profitable for a government subsidized organization. Check before you pay for priority service to a known street address. I addressed and paid twenty dollars to send a package to my son in Avon Colorado full address including unit number included. The USPS clerk gladly took the money. The package was returned because you need to send it to the post office general collection, as the Avon USPS no longer actually delivers any mail. No one informed me before it was shipped from DC to CO and back. When I inquired I was told if I sent it to the post office address he could have picked it up. Apparently they only take money but do not deliver.

I live in Laurel MD, the postal services is from Laurel MD. It is bad, very bad. Super bad. I have called, complaint and submit a USPS complaint. It works good for 2-3 month and back to the same thing, mail is not deliver and I receive some ones else mail, like yesterday! Today in am, I called the local postal office and some one put me on on hold to go get the supervisor and time know is 27:17 and going!!! No one cares in this postal office. It is a shame, ridiculous and insane for the usps.

I went in to the Napa Trancas Street Post Office, to investigate their failure to forward mail to my new address. The employee with whom I spoke told me that someone would call me. But no one called me. So, on October 7, I wrote a letter to the USPS District Manger, Mark ** in Oakland. Guess what his reaction was? Just take a wild stab in the dark. You guessed it – he didn’t reply. This current crass, crude, dumb behavior of not replying has now spread to Federal Government agencies - in this case, it's the government agency whose business is COMMUNICATION. What an irony!

I am an eBay seller who takes pride in shipping packages to my buyers with one day handling. When my buyer purchased a collectible vintage silk tie one evening I printed my pre-printed label from home and was at the USPS facility bright and early the next morning. I shipped First Class on 10/22/19 and the estimated delivery date was 10/25/19. It is now 10/30/19 and the buyer has filed a case through Ebay for nondelivery. The only tracking info available is that the package is en route to the next facility. My buyer needed the tie for an event and I am now going to have to issue a refund as well as lose my product...which was again, collectible/vintage.

I ordered a item off eBay on October 21. I was given a tracking number that showed shipment received package acceptance pending. It’s been like that now for the past 8 days. So I decided to contact USPS on Twitter and to my disgust they took the scam eBay seller's side by telling me that sometimes a package doesn’t always get scanned and somehow magically it’s going to show up. I know for a fact after shipment received package acceptance pending the next status is supposed to be acceptance at USPS origin facility so far in 8 days that hasn’t happened. So I decided to contact the seller. Of course they came up with another scam excuse telling me that the label was to messed up but that they sent out another package two days ago. Nothing has changed. It still says shipment received package acceptance pending. I’ve been scammed. I plan on filing with eBay to get my refund in one more day. Thanks for nothing USPS.

I have never experienced anything like this. I could get a package from Antarctica faster than this. The tracking is so bad. Just been on "In transit to the next facility" for 8 days. No reply from CS.

I will NEVER use USPS for delivery again. They delivered my package to MY apartment building but the WRONG apartment and refuse to do anything about it. I’ve made a horrible review on everything I can. If you want your package delivered to the right place, go with UPS. They are way more trustworthy.

I mailed out a letter 6 weeks ago and it didnt get to its destination in Sacramento. Other letters have not not made it to their local destinations either from the same mailbox. The mail has not been returned either. Where is my mail? I called 800 number for post office and waited for 1 hr to speak to someone when I heard a commotion and the person left me on. I heard people yelling in background. No one came back to phone. Bad customer service!

I had the most awesome experience with USPS and this is why... I ordered something on eBay and in my haste to order I gave them the wrong shipping address to my office (I was off by one number). When I tried to contact the seller prior to the shipment, they didn't reply in a timely manner. I tried to intercept the package with USPS, but they were having technical difficulties so I called them. Yeah I waited a good 40 minutes to get someone on the phone and they told me I couldn't intercept the package only the shipper could and it would cost $14.00, so I kept pursuing a remedy.

Calling USPS to talk to a live person takes 1/2 an hour. Ridiculous! I have packages sitting in a distribution center showing no final acceptance for them and Monday is a holiday with today being Friday. No reason for this to be happening.