USPS Reviews

I received my Blockbuster DVDs opened since they were delivered to Relus road. Some DVDs don't get to me at all. I had a time sensitive document that did not arrive at all until the Relus Road folks pushed it back to the postman.

So I put a tracer on the package, and continue to phone usps, contact postmaster general. So today, I speak with a USPS manager who tells me that The package is now considered lost, they will not continue to look for it, and I will not get reimbursed for the packages although I can fill out some form to make an effort to.

I complained about this to the local USPS supervisor, without any result. What else can I do to have my mail delivered to me? I wish to emphasize once again: misdelivery or loss of my mail, or returning to sender (despite correct address) has not happened occasionally, but has been happening practically every day.

Major potential for identity theft, and financial theft (my financial documents and tax-related documents, with my social security number and various other identifying information, are apparetnly being delivered to somebody else); potential for loss of various kinds of important mail.

As a result of this unfairness, there are many seniors that have a hard time getting their mail as many of them don't or can't drive and the post office is a distance from some of their homes and walking to the post office is hard on my legs sometimes as I have osteoarthritis in both of my knees, so sometimes I need to drive over to the post office which costs me again as I use gas when I use the car.

I was forced to pay $4.05, the exact amount for postage that had already been purchased and applied.

The delay in recite of our merchandise required the duplicate purchase of these items which themselves were lost in the system thus delaying the fulfillment of our orders thus eroding the public confidence in our ability to complete our transactions in a timely manner.

After more requests to the local post office at 485 Santa Clara St, Vallejo, CA 94590, and talks with their Customer Service fell on deaf ears, I finally had a talk with a Supervisor at the Post Office on May 5, 2005, who then actually made the correction some days later. Thereafter, a good part of the mail of my wife’s relatives was not forwarded to our address but was delivered to the right address. However, to this date, we continue receiving letters addressed to my wife’s brothers, parents etc., at our address. Most of this mail is junk mail or advertising material, but occasionally it is not junk mail.

Today morning I phoned 1-800-ASK–USPS, and was informed that this junk and other mail, which is not in my name or my wife’s name, has to be delivered to our address as advertisers have paid for it. The remedy insisted by the representative of USPS is that my wife should file one more correction request. This Customer Service representative was impatient and snappish, and not adequately understanding of the troublesome time we have had over this issue since more than a year. The main issue for which we are seeking a remedy is that all the mail, which is meant for my wife’s brothers, parents etc., should not be delivered to our address but to their address.

I have missed payments on all my bills and have not received my social security and payroll check. Just today my neighbor next door delivered my husbands paycheck. We are both elderly and have been made sick of the way we have been treated. I have called my local consumer affairs office to place a complaint. Well she told me she would mail out the complaint form 2 weeks ago. I have still not received that.

Late fees on payments, held registration info on my new truck. Many items sent by my family never arrive. We now call to insure mail or packages get delivered. We only use USPS as last resort.

I am a senior citizen and do have trouble understanding things as quickly as I used to, but that doesn't equate stupidity. It was very stressful and upsetting to be treated in such a disrespectful and outright nasty way. I went home very upset and angry - high blood pressure was raging. I spent more money than I could afford and my daughter was inconvenienced. And this is my local PO, so I have to use them again!

Receiving bills too late to pay on time. Who knows what other mail has been lost over the years, due to their negligence.

I lost a friendly dog who never barked at anyone. I run a law office for my mom and did not receive affidavit for her court case Monday morning. If you know how importand mail is!!!......Why is this happening to me?

That USPS staff did not intimate the recipient about the package when he came to deliver the package. He dropped the package outside the r recipient’s apartment door, and left NO note. He scanned the package as delivered without actually delivering the package to the recipient in proper way. The result is that the package is still missing. I have lost a check of $1257. I later requested my bank for stop payment but incurred a charge of $40.00 for this service. When I contacted the local USPS Post Office in Jamaica, NY and complaint about this irresponsible behavior and negligence on part of their staff, I received no assistance from them. We haven’t arrived at any settlement yet I have undergone a good amount of financial loss and mental stress in this seemingly trivial affair.

One of the assistant mgrs. of this substation finally looked in the box sitting beneath my po box (after numerous complaints from me and statements by the postal people that no mail was lost or being withheld)5 weeks after the expiration of my form and handed me 3 bundles of rubber-banded mail with postmarks from mid August, 2005. This was in September, 2005. There is an average of 1-2 items of mail put in my mailbox every week that is properly addressed to another mailbox.

I write on each delivered to wrong PO box and give them back to the PO. I have no idea if they put them in the correct box or throw them away to destroy the evidence. In yesterday's mail, March 27, 2006, I received in my po box -- for the first time -- the following: my original bill from SBC Corp bearing a billing date of September 19, 2005; a written confirmation of a class my daughter enrolled in for July, 2005, which card has a ppostmark of July 5, 2005; an a monthly statement from Fidelity Investments for the period January 1-31, 2006.

Except for yesterday's mail, I have either filed a formal complaint with USPS and/or met with the station manager, evidence in hand. Basically the response we goofed, we'll try to do better. Meanwhile, postage rates increased by 10% with if anything a deterioration in service. The USPS is incredibly inefficient and the average citizen is finally realizing this. Abolish the post office and bring in private enterprise. Personally, I'm putting everything online and asking all clients to FAX materials to me or scan them in online. I cannot afford to run a business with a 3rd world postal system.

I have owned and operated the concession stand at Oval Beach for 5 years. Now I have lost my livelihood due to the incompetance of the USPS.

Bills returned to sender, checks from receivables returned to sender. I spent days trying to get everything straightened out.

My mail is currently still going to my old address. The people living there who were friends of mine, have attempted to open my mail numerous times, therefore having access to many personal and private identifications. This situation has now become an inconvenience and I do not know what to do. All of my attempts have failed. I would like to start receiving mail at my new address soon. It is now going on three months.

Before even trying to use USPS to mail wine I checked their website to see if it was possible. I know the USPS will not send wine within the US but thought I might be able to ship overseas.

On the USPS website is Publication 52: Hazardous, Restricted and Perishible. Section 636 exempts certain items otherwise restricted, including alcohol, if the country to which it is sent does not prohibit importation. The International Mail Manual listed the Netherlands as a country that did not prohibit the importation of alcohol.

So I filled out the Customs forms online and put the package together. When I arrived at the Post Office I was told the Postal Service does not ship wine at all. I asked to see that in writing and was told they would have to investigate. I left my number and asked them to phone me when I had an answer. They phoned a couple hours later to say they had checked with the main Post Office and repeated that they would not ship wine. I asked them to explain the discrepancy between the answer they gave me and what was posted on the USPS website. They could not explain.

Next I emailed the same question on the USPS website. A couple hours later (I admit, they are prompt) I got a response. Here is the thread:

Customer (David) My local Post Office will not ship a package containing wine for me. I understand wine is a restricted material listed in DMM C024.7.0 through C024.20.0, however Publication 52 section 636 says it can be mailed internationally if it is not prohibited in that countys IMM. I want to ship to the Netherlands and when I check the IMM for the Netherlands, there is no restriction for wine. My postmaster says wine cannot be shipped under any circumstances. Can you explain the discrepency?

---

Thank you David, for visiting our website. There are no restriction for wine to be received by the Netherlands customs dept. The only way for you to send wine is if you do a carry-on you in flight. If we can be of assistance to you in the future, please dont hesitate to contact us. Thank you for using the United States Postal Service. William

On the one hand, they acknowledge that there is no reason wine can't be sent to the Netherlands, but imply I must deliver it myself.

He also said he knew the name on the mail in question and that they did not reside at said address, so he returned the mail. It seems to me that if I have certain arrangements made, that are of no business to the man at the post office, it is his job to deliver the mail. Not take it upon himself to decide whose mail he will deliver and whose mail he does not. Now he is writing on every piece of mail RR1 Box 3. I have a 911 physical address and that is where he needs to deliver the mail. If I am wrong and this man is not violating his authority, please correct me.

In box number one, I put all the party essentials such as balloons, a cake, napkins, plates, etc. In box number two, I sent 18 gifts. I went to the post office on Monday, Nov. 15th and spoke with the clerk regarding the importance of the gifts arriving Friday, November 19th. I was assured that if I sent the packages Priorty mail, it would get there on time. So, I paid an extra $14.95 per box plus cost of insurance, and tracking fee.

I was furious. I asked the young lady what was the difference between 2-3 day delivery and regular ground delivery? She just said sorry. I then told her one box was delivered, so what happened to the other. She just said that maybe their was not enough room on the truck so hopefully, it would be delivered on Monday, November 22nd. As the day progressed I grew madder and madder. I called USPS again, asking could someone tell me where my package was. This time a young man told me it was en route. I asked him was I to get a refund of some sort since my package was not delivered on time. He said no, because it was not a guaranteed service.

I told him that the service is misleading because the public believes what is written by the USPS that they are paying extra so that their mail is going to be delivered in 2-3 days, not 2-14 days. He apologized and stated that 96% of priority mail service is delivered in 2-3 days and maybe the package would me delivered on Monday. I asked since he knew my package is in transit, why couldn't he say, it will be delivered on Monday.

So far, I was cheated out of my money, and my daughter was emotionally upset. I am really feeling that in my heart that my box may come up missing. I don't see why I have to wait 14 days before there is an investigation.

He had a weird look on his face and said, "I'm not going to tell you what I heard about you!" I said, what? He wouldn't tell me. He just went on and processed my packages as if he never said it! The post office only has about 3 or 4 workers. That man and I were the only people in the front when he said that to me. That shows me for sure he or someone in the post office there is the one opening my personal mail and gossiping about my personal life! I want it stopped!

I am outraged that I am being shoved out the door of a Post Office at 12:04 and her thinking that this is funny. I have lived in Pelham for over 20 years and will not tolorate this type of behavior. I would like for this to be investigated. I could not get her name because I was being shoved out the door, and at that point I was concerned about my baby and my safety.

Tully is a small town everybody knows everybody. What ever happened to customer service! You people complain of lost business - this is one reason why! As many other people have, I am going to look for alternative methods so that I don't have to use the post office! This is absolutely ridiculous!

Internet sites many will NOT ACCEPT a PO BOX in the address. I have had orders returned because the place I placed the order did not use the PO box as requested. There is not a person I have spoken to in the village that is not hurt in someway with this non delivery. People have written their senators, congressmen, headquarters of the postal service and no ONE WILL HELP US.

Luckily I had insurance. My son and his wife have agreed to open the packages at the military post office from now on and check the contents.

Tell me, don't employees at the post office need to take a literacy test before they are hired? They have told me sometimes a different mailman might take over the route. Well, what if I'm there for 10 years ... do I have to keep getting this guy's mail? I'm sorry, but that's absurd. Don't the mailmen know how to read a name on the mailbox? I'm sick and tired of complaining about this.

I have complained before about the service but did not receive a satisfactory reply. Since the carrier at the time said "Sorry about that" the Main Post Office here considered that was all that could be done. I would like MY mail delivered to MY address and I'm sure Ms McC would like the same courtesy.

I faxed Mr. Jacobs pieces of mail that I had received back where someone had handwritten the change. Mr. Jacobs said he would let me know what happened. As of Jul 13, 04 I had not heard from him so I called back. I called back at 1:19pm and was informed by one of the workers that he was on vacation and had not passed any information on. On the 14th of July I called the 800 number for complaints and spoke to Ms. Hasif. Also I faxed her the same information. She told me that she didn't know what the problem was and apparently I had put in a change of address or the change would not have happened. When I explained again that I did not put in the change she said that I had to have put it in because all change of addresses are given to the carrier. Needless to say, I am upset because this issue has never been resolved and I am still having problems.

My unit is on alert to be possibly sent to Iraq and I cannot leave knowing someone is messing with my mail.

I finally returned home and found at my mail box about 7 weeks of mail that belonged to my Mother. I had been away so the mail just grew and grew. Bills were not paid on time, services were terminated and Mom was still waiting for her mail.

I went to the local Post Office and attempted to speak to an official there, a Miss G. She was extremely rude to me and even left me standing in the Post Master's office talking to myself. She was uncooperative, rude and indifferent. She accused me of yelling and that is a total lie.

I did report her to her State Supervisor and he wrote me a letter informing me that our mail delivery people were too busy to ring a doorbell every day for anyone. I had only suggested a one-time ring. Today, G is still on the job and still treating people poorly. I am in the public sector and I hear so many complaints about this woman. Well today, I have another complaint.

TODAY I AM VERY UPSET. My Mother has an arrangment with Medical Liberty to have her essential prescriptions for Diabetes delivered to her by mail. Originally, the medicine was coming to Mom's home but because of last years experience we arranged to have the medicine go to my Postal Box. When I went to secure my mail a week ago, I found 2-3 "Go to Postal Window" announcement. The mail worker only found one item; a CD from America Online. The worker could find nothing more. She figured it was a mistake.

Today, I received a phone call from Medical Liberty to inquire if my Mother was dead or not. They sent her usual supply of Glucovance and the local Post Office returned the medicine to the company. What really upsets me is that they even marked the box "Return to Sender - Party Deceased". As I write this, my Mother is in the kitchen watching her favorite soap and having tea. Neither she nor I is amused that she has been reported dead.

Heaven knows who else these idiots at the Post Office have reported this false information to. This is a very serious issue. First, my Mom will be delayed in received her medicine. Second, I worry who else may now think Mom is dead.

The damage here is three fold. First, my Mother is delayed in receiving a very crucial prescription she is required to take each day. Second, we are now very worried who else may have been informed that Mom is deceased. Third, my Mother is now very upset that someone at a Government building has informed others that she is deceased. An elderly person does not need this stress. Mom is visibly upset. I'm furious.

So on the day that the package is supposed to be out for Delivery I get a message that it has been picked up from its point of origin. Hate to break the news to you guys but that was old news yesterday and not even worth the server space it took to tell me this yet again. By the end of the day when my "Guaranteed" delivery was supposed to arrive I still could not determine where it was. Wait on hold at the 800 number for 1 1/2 hours; no one answers. Go to bed. Wake up on day three and call gets through, (now I'm excited) -- I'm about to learn the status of my letter.

Sorry, systems just went down call back later. Two-hour wait on hold on day 3 I get through to find out the the letter had arrived in Seattle on day 2. Great Seattle is only 20 minutes from Victoria British Columbia, so surely it will arrive today, granted a day late but ok. WRONG. Seems they have to ship the letter from Seattle to Cincinnati for shipment back to British Columbia. I get it -- must not be any border crossing in the west, have to retrack to the Midwest to go north. Bottom line.

Since we are on Day 3 and it is Friday and since unless I was smart enough to know on Tuesday that they would screw this up and as a result ask for Saturday delivery my package would now have to wait until Monday. But wait Monday is a holiday in the US. Great it will be Tuesday. NO, Tuesday is the date Canada observes the holiday. IT WILL BE WEDNESDAY. One week to ship a letter overnite "Gauranteed" across country. Oh the wonder of technology. These guys give new meaning to mismanagement.

What a joke to think that the want to play in the field with the big guys (FED EX). I was out $650 for a week and I could not recieve the material which I had ordered and was paying for due to the delays. Never mind the endless time spent trying to get a legitimate answer.

On November 12th I left five enevelopes to various address, four of which contained checks for credit card companies and utilities. There was a pile of outgoing mail. None of those checks have been cashed Which according to all concerned parties, means they never arrived.

Maybe the US Mail didn't lose them, maybe each company did, maybe it's my fault for not putting them in a locked box, but needless to say, my bank wants $25 to stop each check ($100). And my credit card companies and utilities are all charging late fees, even though this is the first time it happened. And on top of that if I don't stop the check, I was told from the bank that if someone fraudulently cashes any of these checks, I will be held responsible.

Chris has learned an expensive lesson that others can profit from. The only safe place to deposit outgoing mail is in a locked mailbox -- the kind you see on nearly every street corner -- or at the post office. If you leave it lying around somewhere and it gets stolen, as apparently happened to Christopher, you're entirely on your own.

She went and found the carrier and asked her if she would PLEASE move the vehicle since she was parked in the handicapped space and I was waiting. My wife came out to my car very mad. She told me she had asked the carrier, and the carrier told her to ** OFF I WILL PARK ANY ** PLACE I WANT TO! My wife stated she would be calling the postmaster with a complaint, and the carrier told my wife that if she did, "Watch and see how much mail you get." The Americans With Disabilities Act may not have been written with postal delivery in mind but it seems that some accommodation should be made for those who need a little extra help. Failing that, maybe postal vans could at least avoid parking in handicapped spaces.

Bernadette should call the New Orleans Police and demand that they have the postal van ticketed and/or towed. If that doesn't work, she should contact her alderman, city council person, ward boss or whatever they're calling themselves these days.

I am a faculty member at the University of Arkansas. The application was for a Fulbright Scholarship. The USPS error has potentially cost me a signficant career advancement, as well as the economic benefits that follow from such an advancement.

My mother sent me a small priority envelope with 3 envelopes inside. One of them had $200.00 that my dad had sent me for Easter and I was to go home to New Jersey to surprise my mom for Mother's Day.

When I received the package the package had been tampered with, it was ripped on the top and retaped, I knew something was wrong as soon as I had seen it. The envelope inside that was sealed was opened and the $200.00 was missing. I know you sould not send cash in the mail but the fact of the matter is that someone tampered and opened my package. What kind of person would do somehting like this?

You should be able to trust the Postal Service but as you can read some low-life ruined my trip to go see my mother.

It's possible someone else opened the envelope, of course, which is why LouAnn should immediately call the Postal Inspector to investigate.

2. Packages to my physical address have been left on my doorstep a few times and I believe in one instance my neighbor took the package. I live in an apartment complex and have been advised that by law mail carriers should not be leaving packages unless a waiver to leave them has been signed. The other option would be for the carrier to leave the package with the leasing office.

1. This is an obstruction of my privacy and is illegal as well. I would like the individual who is responsible to be disciplined accordingly.

2. I would like the carrier who delivers to our home address to be advised of the correct delivery regulations.

I have been given two case numbers; a woman at the post office calles me and tells me that there is really not a thing that she can do! It seems that I am really lucky to get my mail delivered at all!

I have no idea who to contact about this, or how to go about finding out what is happening to all our packages.

One of my daughter's Christmas gifts did not arrive, which was horrible because we couldn't find it in any of the stores so we ordered it from Amazon.com. When I notified them the week before Xmas that it did not come, they said they had sent it and will express mail us another. Then they found out that they had no more in stock and we could not receive our replacement until March. I now worry that my child support checks won't come, or my tax refund, or my paystubs, because I think these packages are getting taken or lost at the post office.

As a result, my payment history shows a missed payment and their computer states that I must make a payment of $52 this month as opposed to the $41 payment I expected. While this is not a great deal of money, as I am almost 66 years old and on limited income it means a great deal. (I have an old computer just so you will know -- it's all I can afford).

I find the fact that the mail took some 13 days to arrive in Eureka which is usually an overnight delivery outrageous. How can I make an effective complaint other than writing my U S Congress person? As mentioned above 1) my payment record with CSAA now shows a missed payment 2) I must pay an additional $11 on this month's payment on my car insurance.

There is a complaint form at the USPS Web site, www.usps.gov. But how effective it is is another question. Actually, James should stsart with his local Postmaster and work up from there.

This package contained a necklace made of opal and 18kt gold that belonged to my deceased mother. All I wanted was for it to be delivered. It has been eight days and it hasn't been delivered. I called the Elk Grove post office and they informed me that I could file a customer complaint. I filled one out on line on the web site www.usps.com and in writing and have yet to receive a response.

I work for United Van Lines and we sent out claim checks right before Christmas December 16, 1999. I had 6 phone calls from customer starting on January 5, 2000 that they had not receieved their checks. I had to void all the prevoius checks and submit new checks.

I can not replace the necklace. My mother died 5 years ago and I would hate to think it is burning in some postal emplyee's garage which is what I have been hearing about in the paper and in the news. Something has to change with the USPS!!!

Mail returned improperly was bank statements, utility bills, credit

card bills, etc.

The consequence; no bank statements for three months, resulting in various business problems. Utility bills did not get paid and I was threatened with shut off of utilities. Leases on some equipment were in default and credit card companies reduced credit limit in one case. My excellent credit rating was negatively affected.

Mail returned improperly was bank statements, utility bills, credit

card bills, etc.

The consequence; no bank statements for three months, resulting in various business problems. Utility bills did not get paid and I was threatened with shut off of utilities. Leases on some equipment were in default and credit card companies reduced credit limit in one case. My excellent credit rating was negatively affected.

On the slip, it stated, "To obtain a refund for $9.01, please give this slip to a postal representative during regular business hours."

I went into the lobby and spoke with one of the postal representatives. I was told that I could not get a refund, but they could give me $9.01 worth of stamps. I asked to speak to a supervisor. I spoke with Bob (he did not give his last name). I was also told by him, that I couldn't get a cash refund, that they could only give me credit in stamps.

Well, the point is, if I wanted $10.00 worth of stamps, I would have purchased that many. I asked him, if the machine is supposed to give you a cash refund, why would they give me stamps. He said that the machine did not belong to the post office, but to a company called NCR. I asked him if there was a customer number, where I could speak with someone, he told me no.

I then asked if a representative from NCR comes to check the machines. He said yes, but the guy would not be able to give me a refund, because he only checks the software to see what the problem is. He also, stated that on this same day, there were a couple of the same incidences with this machine.

I asked him, if there was a problem with the machine or if you only give credits in stamps, why wasn't this posted somewhere on or near the machine. He did not know. I was informed that I could fill out a Consumer Service Card and someone would be in contact with me. I filled out the card and went home and found the number for NCR (from toll-free information). I called and spoke to Tamikia, and she stated that the post office needed to call them, not individual consumers.

On 8/21/99, I called the US Postmaster and left a voice message regarding this situation. At 1040, I called the US Postal Service and spoke with Sharita, she documented my complaint and gave me a reference number. They would forward the information and someone would be in touch with me.

On 8/30/99, I still had not heard from anyone. I called Bob, the supervisor at the Montgomery Road Post Office. He told me that they were still waiting for a reply from headquarters.

On 9/16/99, I called the USPS Consumer Affairs and left a message, I am still waiting to speak to someone. I called the United States Postal Service and spoke with Carrie, she stated that no one had even looked at the complaint yet. My complaint is: it has been almost a month and no one has contacted me. I am the one who has been doing all of the follow-up calling. It is not like I asking for a lot of money, it just $9.01 that would have been refunded to me if the machine was working.

I know that there are procedures to go through, but this is ridiculous. All I want is my $9.01 refunded to me and I am never using the automated machines again. The problem is, that money was my gas money. What if someone had only a $20.00 bill and they only wanted a few stamps, the rest of the money is for gas or lunch. Because of the machine, they don't get their money back, but they get refunded in stamps. Stamps don't fill the gas tank and they surely don't feed you. I would greatly appreciate some insight on what else I can do to resolve this matter.

Your tax dollars at work. This is the kind of bone-headed, process-oriented foolishness that bureaucrats waste their lives on.

On Tuesday, Sept. 7, 1999 we prepared a small 306pc. mailing and delivered it to the Post Office before 1:00PM.

On Saturday, Sept. 11, 1999 I recevied 6 telephone calls from customers stating they had not received their mailing.

On Tues., Sept. 14 I contacted the Burnsville Post Office and left a message for the individual in "Bulk Mail" to call me as I wanted to know why my mail had not been received.

No one returned my call.

Later on Tues, Sept. 14th I once again called the Burnsville Post Office and spoke with Vern in Bulk Mail. He informed me that he had been on vacation the week of Sept. 7th, but he would check and see how the mailing had beed processed. He later returned my call and informed me that the mailing had not been processed until Wed. Sept. 8th and he did not know when it went on the truck to central area. He also stated that "Kim" had been on duty that week and he had handled the mailing on Sept. 8th.

I have had a problem in the past with "Kim" and made a report to the then Burnsville Post Master. I feel than "Kim" intentionally did not process my mail. I have asked the Postmaster in Burnsville to contact me and have not had a response. Today, Sept. 16th, I tried to reach the District Post Master. I phoned the #800 and spoke with someone in customer service. She refused to connect me with such a person, when I attempted to explain the problem she hung up on me.

Needless to say, I am very frustrated that I cannot get any answers on why my mail did not go out!

I feel that "Kim" is holding some type of grudge against me and there is no justification for it. I deserve to have my first class mail processed just like anyone else. My business depends on my mail being delivered in a timely manner and if "Kim" decides to ignore my mail this is very serious.

I have visited "off the record" with several Burnsville postal employees who have stated that "no one wants to rock the boat with Kim as he is the Union Steward and has lots of power". I cannot speak with anyone in authority as no one will answer my questions, return my calls or listen to my concerns.

Can a postal employee intentionally ignore my mail and not process it?

I would like to find out how I can be assured that my mail will be handled properly.

The result of my mail not being processed is that several customers were not made aware of an auction that was conducted on Sept. 14th. Our mail is time sensitive and an auction catalog never delivered or delivered late is a waste of postage, printing, advertising etc.

I am extremely busy and only check my mail once a week and you can imagine my surprise that for one month I received NO MAIL. I wasn't even receiving the normal junk mail everybody gets.

I contacted the postal service on November 1, 1999 and asked for information. They gave me a case number and said someone would return my call. By November 5, 1999 nobody had called so I called again that morning at 8 am, asking to speak directly with the Clearfield Post Office.

When the operator looked at my case number it said I had received a phone call on November 3rd. (never happened) Once I was connected to the post office I talked to Tracy and she informed that she would check on my problem and call me within the hour with an answer. Four hours later I received a voice mail (still saved on my machine) stating that the postal carrier thought that nobody lived there anymore so he quit delivering the mail.

My first thought was- why is the postal carrier making decisions on whether or not to deliver mail? Even if he thought the apartment had been vacated he has no right to simply decide not to put my mail where it belongs. They have lost my mail for the last month and when they returned my call they were laughing in the background.

This is a very serious problem and I think tampering with the mail because you THINK no one lives there is ridiculous.If mail comes to that address it should be delivered whether or not the postal carrier THINKS someone lives there. My mail for last month is nowhere to be found and I am left with a lot of unanswered questions.

Due to this error by a very inconsiderate postal carrier all my bills will be late. My gas and power could have subsequently been shut off because the bill was returned to them because no one lives there anymore. I have had to call each company and find out my balance and where to send the payment and what I need to do to get my bills current.

I have lost cards and letters sent to me by friends that the postal service said would be returned to sender but none of them have received anything back. I appalled that such an oversight could happen.

What kind of person makes such a serious decision without some kind of question? It takes all of 15 steps to get to the office of my apartment complex from the mailboxes to ask if apartment F142 is vacant. In stead of doing this he just assumed that it was and discontinued my mail. In my opinion that was not his decision to make.

This was at 3:25 P.M. The lady I spoke with told me she would get a carrier to retrieve the mail. What she failed to state was it would not be until the following day!! And I would have to pick up the mail at the post office.

I did not find this out until I called back one hour later and was told that all the carriers had gone home and it would be the following day. I work all day as I stated so the lady proceeded to tell me I would have to come to the post office to retrieve my mail! This is unacceptable.

When this previously happened, a supervisor was good enough to provide customer service and came out to open the box and brought the mail to the door.

I think the Post Office should be more customer service oriented beyond the actual Post Office buliding. The previous supervisor that came out proved it can be done!

The consequences are minor annoyances, like not having enough room in our mailbox for our mail, having to spend 10 minutes a day sorting out the mail...It'd be nice to somehow have this one little peeve dealt with. So please, if you let me know who to talk to to correct the problem, I'd appreciate it!

This should be simple. Just go to your post office and fill out a change of address form for the people who don't live there anymore.

Bills are late. Offers are expired. I am constantly worrying about our mail! It's very fustrating!

On Tuesday, Sept. 7, 1999 we prepared a small 306pc. mailing and delivered it to the Post Office before 1:00PM.

On Saturday, Sept. 11, 1999 I recevied 6 telephone calls from customers stating they had not received their mailing.

On Tues., Sept. 14 I contacted the Burnsville Post Office and left a message for the individual in "Bulk Mail" to call me as I wanted to know why my mail had not been received.

No one returned my call.

Later on Tues, Sept. 14th I once again called the Burnsville Post Office and spoke with Vern in Bulk Mail. He informed me that he had been on vacation the week of Sept. 7th, but he would check and see how the mailing had beed processed. He later returned my call and informed me that the mailing had not been processed until Wed. Sept. 8th and he did not know when it went on the truck to central area. He also stated that "Kim" had been on duty that week and he had handled the mailing on Sept. 8th.

I have had a problem in the past with "Kim" and made a report to the then Burnsville Post Master. I feel than "Kim" intentionally did not process my mail. I have asked the Postmaster in Burnsville to contact me and have not had a response. Today, Sept. 16th, I tried to reach the District Post Master. I phoned the #800 and spoke with someone in customer service. She refused to connect me with such a person, when I attempted to explain the problem she hung up on me.

Needless to say, I am very frustrated that I cannot get any answers on why my mail did not go out!

I feel that "Kim" is holding some type of grudge against me and there is no justification for it. I deserve to have my first class mail processed just like anyone else. My business depends on my mail being delivered in a timely manner and if "Kim" decides to ignore my mail this is very serious.

I have visited "off the record" with several Burnsville postal employees who have stated that "no one wants to rock the boat with Kim as he is the Union Steward and has lots of power". I cannot speak with anyone in authority as no one will answer my questions, return my calls or listen to my concerns.

Can a postal employee intentionally ignore my mail and not process it?

I would like to find out how I can be assured that my mail will be handled properly.

The result of my mail not being processed is that several customers were not made aware of an auction that was conducted on Sept. 14th. Our mail is time sensitive and an auction catalog never delivered or delivered late is a waste of postage, printing, advertising etc.

I am extremely busy and only check my mail once a week and you can imagine my surprise that for one month I received NO MAIL. I wasn't even receiving the normal junk mail everybody gets.

I contacted the postal service on November 1, 1999 and asked for information. They gave me a case number and said someone would return my call. By November 5, 1999 nobody had called so I called again that morning at 8 am, asking to speak directly with the Clearfield Post Office.

When the operator looked at my case number it said I had received a phone call on November 3rd. (never happened) Once I was connected to the post office I talked to Tracy and she informed that she would check on my problem and call me within the hour with an answer. Four hours later I received a voice mail (still saved on my machine) stating that the postal carrier thought that nobody lived there anymore so he quit delivering the mail.

My first thought was- why is the postal carrier making decisions on whether or not to deliver mail? Even if he thought the apartment had been vacated he has no right to simply decide not to put my mail where it belongs. They have lost my mail for the last month and when they returned my call they were laughing in the background.

This is a very serious problem and I think tampering with the mail because you THINK no one lives there is ridiculous.If mail comes to that address it should be delivered whether or not the postal carrier THINKS someone lives there. My mail for last month is nowhere to be found and I am left with a lot of unanswered questions.

Due to this error by a very inconsiderate postal carrier all my bills will be late. My gas and power could have subsequently been shut off because the bill was returned to them because no one lives there anymore. I have had to call each company and find out my balance and where to send the payment and what I need to do to get my bills current.

I have lost cards and letters sent to me by friends that the postal service said would be returned to sender but none of them have received anything back. I appalled that such an oversight could happen.

What kind of person makes such a serious decision without some kind of question? It takes all of 15 steps to get to the office of my apartment complex from the mailboxes to ask if apartment F142 is vacant. In stead of doing this he just assumed that it was and discontinued my mail. In my opinion that was not his decision to make.

My neighborhood is not that safe, and I am appalled that a U.S. Postal employee would have been so irresponsible. I think this should be dealt with. Had the package been stolen, it would have been my word against whoever the carrier was that day.

In the future, I would appreciate it, if I am not home, that they would leave a note, if I have not left other instructions.

On the slip, it stated, "To obtain a refund for $9.01, please give this slip to a postal representative during regular business hours."

I went into the lobby and spoke with one of the postal representatives. I was told that I could not get a refund, but they could give me $9.01 worth of stamps. I asked to speak to a supervisor. I spoke with Bob (he did not give his last name). I was also told by him, that I couldn't get a cash refund, that they could only give me credit in stamps.

Well, the point is, if I wanted $10.00 worth of stamps, I would have purchased that many. I asked him, if the machine is supposed to give you a cash refund, why would they give me stamps. He said that the machine did not belong to the post office, but to a company called NCR. I asked him if there was a customer number, where I could speak with someone, he told me no.

I then asked if a representative from NCR comes to check the machines. He said yes, but the guy would not be able to give me a refund, because he only checks the software to see what the problem is. He also, stated that on this same day, there were a couple of the same incidences with this machine.

I asked him, if there was a problem with the machine or if you only give credits in stamps, why wasn't this posted somewhere on or near the machine. He did not know. I was informed that I could fill out a Consumer Service Card and someone would be in contact with me. I filled out the card and went home and found the number for NCR (from toll-free information). I called and spoke to Tamikia, and she stated that the post office needed to call them, not individual consumers.

On 8/21/99, I called the US Postmaster and left a voice message regarding this situation. At 1040, I called the US Postal Service and spoke with Sharita, she documented my complaint and gave me a reference number. They would forward the information and someone would be in touch with me.

On 8/30/99, I still had not heard from anyone. I called Bob, the supervisor at the Montgomery Road Post Office. He told me that they were still waiting for a reply from headquarters.

On 9/16/99, I called the USPS Consumer Affairs and left a message, I am still waiting to speak to someone. I called the United States Postal Service and spoke with Carrie, she stated that no one had even looked at the complaint yet. My complaint is: it has been almost a month and no one has contacted me. I am the one who has been doing all of the follow-up calling. It is not like I asking for a lot of money, it just $9.01 that would have been refunded to me if the machine was working.

I know that there are procedures to go through, but this is ridiculous. All I want is my $9.01 refunded to me and I am never using the automated machines again. The problem is, that money was my gas money. What if someone had only a $20.00 bill and they only wanted a few stamps, the rest of the money is for gas or lunch. Because of the machine, they don't get their money back, but they get refunded in stamps. Stamps don't fill the gas tank and they surely don't feed you. I would greatly appreciate some insight on what else I can do to resolve this matter.

Your tax dollars at work. This is the kind of bone-headed, process-oriented foolishness that bureaucrats waste their lives on.

Bills are late. Offers are expired. I am constantly worrying about our mail! It's very fustrating!

Called the 800 number which was customer service in Colorado and was told by them that priority mail does not have any priority and not tracking and is considered regular mail.

Customer Service is right. There's no guarantee of quick delivery. The only guarantee is a higher price.

The consequences are minor annoyances, like not having enough room in our mailbox for our mail, having to spend 10 minutes a day sorting out the mail...It'd be nice to somehow have this one little peeve dealt with. So please, if you let me know who to talk to to correct the problem, I'd appreciate it!

This should be simple. Just go to your post office and fill out a change of address form for the people who don't live there anymore.

My neighborhood is not that safe, and I am appalled that a U.S. Postal employee would have been so irresponsible. I think this should be dealt with. Had the package been stolen, it would have been my word against whoever the carrier was that day.

In the future, I would appreciate it, if I am not home, that they would leave a note, if I have not left other instructions.

This was at 3:25 P.M. The lady I spoke with told me she would get a carrier to retrieve the mail. What she failed to state was it would not be until the following day!! And I would have to pick up the mail at the post office.

I did not find this out until I called back one hour later and was told that all the carriers had gone home and it would be the following day. I work all day as I stated so the lady proceeded to tell me I would have to come to the post office to retrieve my mail! This is unacceptable.

When this previously happened, a supervisor was good enough to provide customer service and came out to open the box and brought the mail to the door.

I think the Post Office should be more customer service oriented beyond the actual Post Office buliding. The previous supervisor that came out proved it can be done!

Called the 800 number which was customer service in Colorado and was told by them that priority mail does not have any priority and not tracking and is considered regular mail.

Customer Service is right. There's no guarantee of quick delivery. The only guarantee is a higher price.