USPS Reviews

On November 12th I left five enevelopes to various address, four of which contained checks for credit card companies and utilities. There was a pile of outgoing mail. None of those checks have been cashed Which according to all concerned parties, means they never arrived.

Maybe the US Mail didn't lose them, maybe each company did, maybe it's my fault for not putting them in a locked box, but needless to say, my bank wants $25 to stop each check ($100). And my credit card companies and utilities are all charging late fees, even though this is the first time it happened. And on top of that if I don't stop the check, I was told from the bank that if someone fraudulently cashes any of these checks, I will be held responsible.

Chris has learned an expensive lesson that others can profit from. The only safe place to deposit outgoing mail is in a locked mailbox -- the kind you see on nearly every street corner -- or at the post office. If you leave it lying around somewhere and it gets stolen, as apparently happened to Christopher, you're entirely on your own.

She went and found the carrier and asked her if she would PLEASE move the vehicle since she was parked in the handicapped space and I was waiting. My wife came out to my car very mad. She told me she had asked the carrier, and the carrier told her to ** OFF I WILL PARK ANY ** PLACE I WANT TO! My wife stated she would be calling the postmaster with a complaint, and the carrier told my wife that if she did, "Watch and see how much mail you get." The Americans With Disabilities Act may not have been written with postal delivery in mind but it seems that some accommodation should be made for those who need a little extra help. Failing that, maybe postal vans could at least avoid parking in handicapped spaces.

Bernadette should call the New Orleans Police and demand that they have the postal van ticketed and/or towed. If that doesn't work, she should contact her alderman, city council person, ward boss or whatever they're calling themselves these days.

I am a faculty member at the University of Arkansas. The application was for a Fulbright Scholarship. The USPS error has potentially cost me a signficant career advancement, as well as the economic benefits that follow from such an advancement.

My mother sent me a small priority envelope with 3 envelopes inside. One of them had $200.00 that my dad had sent me for Easter and I was to go home to New Jersey to surprise my mom for Mother's Day.

When I received the package the package had been tampered with, it was ripped on the top and retaped, I knew something was wrong as soon as I had seen it. The envelope inside that was sealed was opened and the $200.00 was missing. I know you sould not send cash in the mail but the fact of the matter is that someone tampered and opened my package. What kind of person would do somehting like this?

You should be able to trust the Postal Service but as you can read some low-life ruined my trip to go see my mother.

It's possible someone else opened the envelope, of course, which is why LouAnn should immediately call the Postal Inspector to investigate.

2. Packages to my physical address have been left on my doorstep a few times and I believe in one instance my neighbor took the package. I live in an apartment complex and have been advised that by law mail carriers should not be leaving packages unless a waiver to leave them has been signed. The other option would be for the carrier to leave the package with the leasing office.

1. This is an obstruction of my privacy and is illegal as well. I would like the individual who is responsible to be disciplined accordingly.

2. I would like the carrier who delivers to our home address to be advised of the correct delivery regulations.

I have been given two case numbers; a woman at the post office calles me and tells me that there is really not a thing that she can do! It seems that I am really lucky to get my mail delivered at all!

I have no idea who to contact about this, or how to go about finding out what is happening to all our packages.

One of my daughter's Christmas gifts did not arrive, which was horrible because we couldn't find it in any of the stores so we ordered it from Amazon.com. When I notified them the week before Xmas that it did not come, they said they had sent it and will express mail us another. Then they found out that they had no more in stock and we could not receive our replacement until March. I now worry that my child support checks won't come, or my tax refund, or my paystubs, because I think these packages are getting taken or lost at the post office.

As a result, my payment history shows a missed payment and their computer states that I must make a payment of $52 this month as opposed to the $41 payment I expected. While this is not a great deal of money, as I am almost 66 years old and on limited income it means a great deal. (I have an old computer just so you will know -- it's all I can afford).

I find the fact that the mail took some 13 days to arrive in Eureka which is usually an overnight delivery outrageous. How can I make an effective complaint other than writing my U S Congress person? As mentioned above 1) my payment record with CSAA now shows a missed payment 2) I must pay an additional $11 on this month's payment on my car insurance.

There is a complaint form at the USPS Web site, www.usps.gov. But how effective it is is another question. Actually, James should stsart with his local Postmaster and work up from there.

This package contained a necklace made of opal and 18kt gold that belonged to my deceased mother. All I wanted was for it to be delivered. It has been eight days and it hasn't been delivered. I called the Elk Grove post office and they informed me that I could file a customer complaint. I filled one out on line on the web site www.usps.com and in writing and have yet to receive a response.

I work for United Van Lines and we sent out claim checks right before Christmas December 16, 1999. I had 6 phone calls from customer starting on January 5, 2000 that they had not receieved their checks. I had to void all the prevoius checks and submit new checks.

I can not replace the necklace. My mother died 5 years ago and I would hate to think it is burning in some postal emplyee's garage which is what I have been hearing about in the paper and in the news. Something has to change with the USPS!!!

My neighborhood is not that safe, and I am appalled that a U.S. Postal employee would have been so irresponsible. I think this should be dealt with. Had the package been stolen, it would have been my word against whoever the carrier was that day.

In the future, I would appreciate it, if I am not home, that they would leave a note, if I have not left other instructions.

The consequences are minor annoyances, like not having enough room in our mailbox for our mail, having to spend 10 minutes a day sorting out the mail...It'd be nice to somehow have this one little peeve dealt with. So please, if you let me know who to talk to to correct the problem, I'd appreciate it!

This should be simple. Just go to your post office and fill out a change of address form for the people who don't live there anymore.

This was at 3:25 P.M. The lady I spoke with told me she would get a carrier to retrieve the mail. What she failed to state was it would not be until the following day!! And I would have to pick up the mail at the post office.

I did not find this out until I called back one hour later and was told that all the carriers had gone home and it would be the following day. I work all day as I stated so the lady proceeded to tell me I would have to come to the post office to retrieve my mail! This is unacceptable.

When this previously happened, a supervisor was good enough to provide customer service and came out to open the box and brought the mail to the door.

I think the Post Office should be more customer service oriented beyond the actual Post Office buliding. The previous supervisor that came out proved it can be done!

On Tuesday, Sept. 7, 1999 we prepared a small 306pc. mailing and delivered it to the Post Office before 1:00PM.

On Saturday, Sept. 11, 1999 I recevied 6 telephone calls from customers stating they had not received their mailing.

On Tues., Sept. 14 I contacted the Burnsville Post Office and left a message for the individual in "Bulk Mail" to call me as I wanted to know why my mail had not been received.

No one returned my call.

Later on Tues, Sept. 14th I once again called the Burnsville Post Office and spoke with Vern in Bulk Mail. He informed me that he had been on vacation the week of Sept. 7th, but he would check and see how the mailing had beed processed. He later returned my call and informed me that the mailing had not been processed until Wed. Sept. 8th and he did not know when it went on the truck to central area. He also stated that "Kim" had been on duty that week and he had handled the mailing on Sept. 8th.

I have had a problem in the past with "Kim" and made a report to the then Burnsville Post Master. I feel than "Kim" intentionally did not process my mail. I have asked the Postmaster in Burnsville to contact me and have not had a response. Today, Sept. 16th, I tried to reach the District Post Master. I phoned the #800 and spoke with someone in customer service. She refused to connect me with such a person, when I attempted to explain the problem she hung up on me.

Needless to say, I am very frustrated that I cannot get any answers on why my mail did not go out!

I feel that "Kim" is holding some type of grudge against me and there is no justification for it. I deserve to have my first class mail processed just like anyone else. My business depends on my mail being delivered in a timely manner and if "Kim" decides to ignore my mail this is very serious.

I have visited "off the record" with several Burnsville postal employees who have stated that "no one wants to rock the boat with Kim as he is the Union Steward and has lots of power". I cannot speak with anyone in authority as no one will answer my questions, return my calls or listen to my concerns.

Can a postal employee intentionally ignore my mail and not process it?

I would like to find out how I can be assured that my mail will be handled properly.

The result of my mail not being processed is that several customers were not made aware of an auction that was conducted on Sept. 14th. Our mail is time sensitive and an auction catalog never delivered or delivered late is a waste of postage, printing, advertising etc.

I am extremely busy and only check my mail once a week and you can imagine my surprise that for one month I received NO MAIL. I wasn't even receiving the normal junk mail everybody gets.

I contacted the postal service on November 1, 1999 and asked for information. They gave me a case number and said someone would return my call. By November 5, 1999 nobody had called so I called again that morning at 8 am, asking to speak directly with the Clearfield Post Office.

When the operator looked at my case number it said I had received a phone call on November 3rd. (never happened) Once I was connected to the post office I talked to Tracy and she informed that she would check on my problem and call me within the hour with an answer. Four hours later I received a voice mail (still saved on my machine) stating that the postal carrier thought that nobody lived there anymore so he quit delivering the mail.

My first thought was- why is the postal carrier making decisions on whether or not to deliver mail? Even if he thought the apartment had been vacated he has no right to simply decide not to put my mail where it belongs. They have lost my mail for the last month and when they returned my call they were laughing in the background.

This is a very serious problem and I think tampering with the mail because you THINK no one lives there is ridiculous.If mail comes to that address it should be delivered whether or not the postal carrier THINKS someone lives there. My mail for last month is nowhere to be found and I am left with a lot of unanswered questions.

Due to this error by a very inconsiderate postal carrier all my bills will be late. My gas and power could have subsequently been shut off because the bill was returned to them because no one lives there anymore. I have had to call each company and find out my balance and where to send the payment and what I need to do to get my bills current.

I have lost cards and letters sent to me by friends that the postal service said would be returned to sender but none of them have received anything back. I appalled that such an oversight could happen.

What kind of person makes such a serious decision without some kind of question? It takes all of 15 steps to get to the office of my apartment complex from the mailboxes to ask if apartment F142 is vacant. In stead of doing this he just assumed that it was and discontinued my mail. In my opinion that was not his decision to make.

Bills are late. Offers are expired. I am constantly worrying about our mail! It's very fustrating!

Mail returned improperly was bank statements, utility bills, credit

card bills, etc.

The consequence; no bank statements for three months, resulting in various business problems. Utility bills did not get paid and I was threatened with shut off of utilities. Leases on some equipment were in default and credit card companies reduced credit limit in one case. My excellent credit rating was negatively affected.

Called the 800 number which was customer service in Colorado and was told by them that priority mail does not have any priority and not tracking and is considered regular mail.

Customer Service is right. There's no guarantee of quick delivery. The only guarantee is a higher price.

Called the 800 number which was customer service in Colorado and was told by them that priority mail does not have any priority and not tracking and is considered regular mail.

Customer Service is right. There's no guarantee of quick delivery. The only guarantee is a higher price.

I am extremely busy and only check my mail once a week and you can imagine my surprise that for one month I received NO MAIL. I wasn't even receiving the normal junk mail everybody gets.

I contacted the postal service on November 1, 1999 and asked for information. They gave me a case number and said someone would return my call. By November 5, 1999 nobody had called so I called again that morning at 8 am, asking to speak directly with the Clearfield Post Office.

When the operator looked at my case number it said I had received a phone call on November 3rd. (never happened) Once I was connected to the post office I talked to Tracy and she informed that she would check on my problem and call me within the hour with an answer. Four hours later I received a voice mail (still saved on my machine) stating that the postal carrier thought that nobody lived there anymore so he quit delivering the mail.

My first thought was- why is the postal carrier making decisions on whether or not to deliver mail? Even if he thought the apartment had been vacated he has no right to simply decide not to put my mail where it belongs. They have lost my mail for the last month and when they returned my call they were laughing in the background.

This is a very serious problem and I think tampering with the mail because you THINK no one lives there is ridiculous.If mail comes to that address it should be delivered whether or not the postal carrier THINKS someone lives there. My mail for last month is nowhere to be found and I am left with a lot of unanswered questions.

Due to this error by a very inconsiderate postal carrier all my bills will be late. My gas and power could have subsequently been shut off because the bill was returned to them because no one lives there anymore. I have had to call each company and find out my balance and where to send the payment and what I need to do to get my bills current.

I have lost cards and letters sent to me by friends that the postal service said would be returned to sender but none of them have received anything back. I appalled that such an oversight could happen.

What kind of person makes such a serious decision without some kind of question? It takes all of 15 steps to get to the office of my apartment complex from the mailboxes to ask if apartment F142 is vacant. In stead of doing this he just assumed that it was and discontinued my mail. In my opinion that was not his decision to make.

Bills are late. Offers are expired. I am constantly worrying about our mail! It's very fustrating!

Mail returned improperly was bank statements, utility bills, credit

card bills, etc.

The consequence; no bank statements for three months, resulting in various business problems. Utility bills did not get paid and I was threatened with shut off of utilities. Leases on some equipment were in default and credit card companies reduced credit limit in one case. My excellent credit rating was negatively affected.

On the slip, it stated, "To obtain a refund for $9.01, please give this slip to a postal representative during regular business hours."

I went into the lobby and spoke with one of the postal representatives. I was told that I could not get a refund, but they could give me $9.01 worth of stamps. I asked to speak to a supervisor. I spoke with Bob (he did not give his last name). I was also told by him, that I couldn't get a cash refund, that they could only give me credit in stamps.

Well, the point is, if I wanted $10.00 worth of stamps, I would have purchased that many. I asked him, if the machine is supposed to give you a cash refund, why would they give me stamps. He said that the machine did not belong to the post office, but to a company called NCR. I asked him if there was a customer number, where I could speak with someone, he told me no.

I then asked if a representative from NCR comes to check the machines. He said yes, but the guy would not be able to give me a refund, because he only checks the software to see what the problem is. He also, stated that on this same day, there were a couple of the same incidences with this machine.

I asked him, if there was a problem with the machine or if you only give credits in stamps, why wasn't this posted somewhere on or near the machine. He did not know. I was informed that I could fill out a Consumer Service Card and someone would be in contact with me. I filled out the card and went home and found the number for NCR (from toll-free information). I called and spoke to Tamikia, and she stated that the post office needed to call them, not individual consumers.

On 8/21/99, I called the US Postmaster and left a voice message regarding this situation. At 1040, I called the US Postal Service and spoke with Sharita, she documented my complaint and gave me a reference number. They would forward the information and someone would be in touch with me.

On 8/30/99, I still had not heard from anyone. I called Bob, the supervisor at the Montgomery Road Post Office. He told me that they were still waiting for a reply from headquarters.

On 9/16/99, I called the USPS Consumer Affairs and left a message, I am still waiting to speak to someone. I called the United States Postal Service and spoke with Carrie, she stated that no one had even looked at the complaint yet. My complaint is: it has been almost a month and no one has contacted me. I am the one who has been doing all of the follow-up calling. It is not like I asking for a lot of money, it just $9.01 that would have been refunded to me if the machine was working.

I know that there are procedures to go through, but this is ridiculous. All I want is my $9.01 refunded to me and I am never using the automated machines again. The problem is, that money was my gas money. What if someone had only a $20.00 bill and they only wanted a few stamps, the rest of the money is for gas or lunch. Because of the machine, they don't get their money back, but they get refunded in stamps. Stamps don't fill the gas tank and they surely don't feed you. I would greatly appreciate some insight on what else I can do to resolve this matter.

Your tax dollars at work. This is the kind of bone-headed, process-oriented foolishness that bureaucrats waste their lives on.

The consequences are minor annoyances, like not having enough room in our mailbox for our mail, having to spend 10 minutes a day sorting out the mail...It'd be nice to somehow have this one little peeve dealt with. So please, if you let me know who to talk to to correct the problem, I'd appreciate it!

This should be simple. Just go to your post office and fill out a change of address form for the people who don't live there anymore.

This was at 3:25 P.M. The lady I spoke with told me she would get a carrier to retrieve the mail. What she failed to state was it would not be until the following day!! And I would have to pick up the mail at the post office.

I did not find this out until I called back one hour later and was told that all the carriers had gone home and it would be the following day. I work all day as I stated so the lady proceeded to tell me I would have to come to the post office to retrieve my mail! This is unacceptable.

When this previously happened, a supervisor was good enough to provide customer service and came out to open the box and brought the mail to the door.

I think the Post Office should be more customer service oriented beyond the actual Post Office buliding. The previous supervisor that came out proved it can be done!

My neighborhood is not that safe, and I am appalled that a U.S. Postal employee would have been so irresponsible. I think this should be dealt with. Had the package been stolen, it would have been my word against whoever the carrier was that day.

In the future, I would appreciate it, if I am not home, that they would leave a note, if I have not left other instructions.

On the slip, it stated, "To obtain a refund for $9.01, please give this slip to a postal representative during regular business hours."

I went into the lobby and spoke with one of the postal representatives. I was told that I could not get a refund, but they could give me $9.01 worth of stamps. I asked to speak to a supervisor. I spoke with Bob (he did not give his last name). I was also told by him, that I couldn't get a cash refund, that they could only give me credit in stamps.

Well, the point is, if I wanted $10.00 worth of stamps, I would have purchased that many. I asked him, if the machine is supposed to give you a cash refund, why would they give me stamps. He said that the machine did not belong to the post office, but to a company called NCR. I asked him if there was a customer number, where I could speak with someone, he told me no.

I then asked if a representative from NCR comes to check the machines. He said yes, but the guy would not be able to give me a refund, because he only checks the software to see what the problem is. He also, stated that on this same day, there were a couple of the same incidences with this machine.

I asked him, if there was a problem with the machine or if you only give credits in stamps, why wasn't this posted somewhere on or near the machine. He did not know. I was informed that I could fill out a Consumer Service Card and someone would be in contact with me. I filled out the card and went home and found the number for NCR (from toll-free information). I called and spoke to Tamikia, and she stated that the post office needed to call them, not individual consumers.

On 8/21/99, I called the US Postmaster and left a voice message regarding this situation. At 1040, I called the US Postal Service and spoke with Sharita, she documented my complaint and gave me a reference number. They would forward the information and someone would be in touch with me.

On 8/30/99, I still had not heard from anyone. I called Bob, the supervisor at the Montgomery Road Post Office. He told me that they were still waiting for a reply from headquarters.

On 9/16/99, I called the USPS Consumer Affairs and left a message, I am still waiting to speak to someone. I called the United States Postal Service and spoke with Carrie, she stated that no one had even looked at the complaint yet. My complaint is: it has been almost a month and no one has contacted me. I am the one who has been doing all of the follow-up calling. It is not like I asking for a lot of money, it just $9.01 that would have been refunded to me if the machine was working.

I know that there are procedures to go through, but this is ridiculous. All I want is my $9.01 refunded to me and I am never using the automated machines again. The problem is, that money was my gas money. What if someone had only a $20.00 bill and they only wanted a few stamps, the rest of the money is for gas or lunch. Because of the machine, they don't get their money back, but they get refunded in stamps. Stamps don't fill the gas tank and they surely don't feed you. I would greatly appreciate some insight on what else I can do to resolve this matter.

Your tax dollars at work. This is the kind of bone-headed, process-oriented foolishness that bureaucrats waste their lives on.

On Tuesday, Sept. 7, 1999 we prepared a small 306pc. mailing and delivered it to the Post Office before 1:00PM.

On Saturday, Sept. 11, 1999 I recevied 6 telephone calls from customers stating they had not received their mailing.

On Tues., Sept. 14 I contacted the Burnsville Post Office and left a message for the individual in "Bulk Mail" to call me as I wanted to know why my mail had not been received.

No one returned my call.

Later on Tues, Sept. 14th I once again called the Burnsville Post Office and spoke with Vern in Bulk Mail. He informed me that he had been on vacation the week of Sept. 7th, but he would check and see how the mailing had beed processed. He later returned my call and informed me that the mailing had not been processed until Wed. Sept. 8th and he did not know when it went on the truck to central area. He also stated that "Kim" had been on duty that week and he had handled the mailing on Sept. 8th.

I have had a problem in the past with "Kim" and made a report to the then Burnsville Post Master. I feel than "Kim" intentionally did not process my mail. I have asked the Postmaster in Burnsville to contact me and have not had a response. Today, Sept. 16th, I tried to reach the District Post Master. I phoned the #800 and spoke with someone in customer service. She refused to connect me with such a person, when I attempted to explain the problem she hung up on me.

Needless to say, I am very frustrated that I cannot get any answers on why my mail did not go out!

I feel that "Kim" is holding some type of grudge against me and there is no justification for it. I deserve to have my first class mail processed just like anyone else. My business depends on my mail being delivered in a timely manner and if "Kim" decides to ignore my mail this is very serious.

I have visited "off the record" with several Burnsville postal employees who have stated that "no one wants to rock the boat with Kim as he is the Union Steward and has lots of power". I cannot speak with anyone in authority as no one will answer my questions, return my calls or listen to my concerns.

Can a postal employee intentionally ignore my mail and not process it?

I would like to find out how I can be assured that my mail will be handled properly.

The result of my mail not being processed is that several customers were not made aware of an auction that was conducted on Sept. 14th. Our mail is time sensitive and an auction catalog never delivered or delivered late is a waste of postage, printing, advertising etc.